Teddy Volkswagen reviews

Jaywalker

Sep 2, 2016

Just purchased a new 2016 cc the technology on this car is amazing the ride smooth thanks to Luis and Shaun very friendly staff is funny pleasant time

Simmons25523

Sep 2, 2016

Great help and very informative. Loved my new Passat! Evryone was so helpful with all my needs. Would defiantly recommend to anybody trying to get a Volkswagen.

Joungk

Sep 1, 2016

Best service it was quick and easy purchased brand new jetta best car ive had drive is amazing fetures on the car are incredible keyless access aswell

rebbecal

Sep 1, 2016

if they had 10 stars i would click on the tenth can't describe how good this dealership was to me walked me through the whole process my sister was with me and she's coming back to get herself a jetta thanks george and shaun

Uneek1

Sep 1, 2016

This was my first time going solo buying a car. My sister recommended this dealership after having purchased 2 cars from here. So she gave me Doug's business card & sent me on my way. After thorough research as to what I wanted I got up enough courage to go ahead with the purchase. I must say that Doug erased any apprehension I came in with. He listened, wasn't pushy, had a great personality, & was a pleasure to do business with! His professionalism and ability to relate to potential buyers lifted the weight & stress of buying a new car. I will be passing his card on to others! Oh yeah, I love my new Golf!!

Chris W

Aug 2, 2016

I was contacted by Louis Fata after an internet inquiry. The experience afterward was excellent. He handled a complex transaction that involved purchasing 2 new VW cars. The process was seamless and quick. The entire team of individuals that we interacted with worked as a team and executed very well. Keep up the great work.

JD Fergie

Jul 29, 2016

I've had 2-3 significant repairs in as many months, and the service team was top-notched from start to finish. The young man that completes the intake process (Jose?) is well-mannered and always cheerful. Rishi and Nikki pick up the baton, bringing their own style of professionalism, knowledge and listening skills to ensure that your concerns and questions are addressed. Occasionally I get to speak with the mechanics and they, too, are friendly and competent. Teddy Volkswagen, you've got a superb team. Treat them right!

Angeloc

Jul 25, 2016

They had my car for two days when I recieve it back the coolant light came back on and they didn't provide me with a loner vehicle now I have to bring it back for the same issue and they still can't give me a loner while my car is serviced

Sam

Jun 5, 2016

The service team showed great knowledge and experience in the job they do.They were courteous and customer focused. I was informed of the status of my car along the way. Service Levels and expectations were established at the time I dropped off my car and they were all met. Great job!

seg

Jun 1, 2016

Just bought a 2016 Jetta. It was the best car buying experience ever . . . seriously. Most of the questions were addressed on line. When I walked into the dealership, it was EXACTLY what they said it would be out the door (including taxes, etc.). They sent me a copy of the sticker information and options. Not to state a cliche, but it was an amazing experience. Not sure why the dealership received any negative reviews, but have to admit that I was somewhat apprehensive after reading them. I am glad I overlooked them because my experience was extremely positive. So, I would suggest you bi-pass the negative reviews. The staff was extremely helpful, courteous, and knowledgeable. One couldn't ask for more. I didn't get the usual car dealership bs ... I am so done with that! Have bought numerous cars, and never had such a good buying experience. Maybe this dealership is finally getting it and understands that most of us are turned off by the typical salesperson (or perhaps I was lucky to get Louis Fata as my salesperson). Whatever the case, I am ecstatic! I LOVE this car and would go back to this dealership in a nano second!

jjettanight

Apr 20, 2016

One of the best and waiting time is excellent. The advisor also very professional. When you get your car back it is clean, unlike other places that leave scuff marks and dirt.

Jason Hollingsworth

Apr 16, 2016

Maybe the first dealership that was honest with me from the start. I was a little upset but after working with Luis and Doug. I know where I will be purchasing cars from now on.

JettaGirl2014

Mar 28, 2016

Do not get your car serviced here! I went in to get my Jetta checked and I should've known to walk right out this dump when I seen two mechanics argue and curse in front of me while I was as checking in, however my car had a bad anti-freeze smell and of course I wanted to not breathe in this hazardous odor so I decided to just brush that incident off. When I got my car back this dealership told me everything I was fixed. I had my boyfriend look at it again and he was shocked to see that they didn't fix a thing which would explain why I got my car back within an hour. I had warranty on my car and now know they didn't want to fix anything until my warranty was up so they could charge me. I scheduled another appointment to get my car looked at a second time, I had mentioned to the service department that I would need a loaner because I work. The service department told me that there are loaners available but he wouldn't be able give me a definite answer untilMy car was checked in order to see what the problem was and how long it would actually take. I brought my car in again and told the receptionist in checking in exactly what the issue was, and when i got the paperwork back I realized she didn't note the issue correctly., so I told her and she said she would tell them. I then asked her about the loaner which then she snapped back at me that she didn't have any available. Luckily the manager was there, so she asked him in front of me, and he told me because I DIDNT PURCHASE THE CAR FROM TEDDY VOLKSWAGON THAT WAS THE FIRST PROBLEM, and I am more than welcomed TO PAY OUT OF POCKET FOR THE LOANER AS A RENTAL. I quietly sat down in the waiting sea in disbelief, I decided to call other volkswagon dealerships to ask them if this is policy and sure enough it's not.....being upset and everything this dealership put me through I cancelled my service and very politely the receptionist have me my papers and keys. It's like they don't like servicing any cars under warranty because this dealership makes no money and like other reviews I read, they are cheap! They sent me free car washes because I told them about the arguing I seen the mechanics do, but they can keep their coupons. I won't ever be back there again. The manager is a con artist, and the receptionist is his side kick.They are not friendly and will not fix anything or makeYou wait hours if your under warranty. Save your time and money, and get serviced at OPEN ROAD! They treat you with respect and have EXCELLENT CUSTOMERSERVICE!!!!!! Ask forKEV! *****

vw guy

Feb 25, 2016

WORST SERVICE DEPARTMENT AROUND.....PLEASE DO NOT USE TEDDY VW SERVICE DEPT.SERVICE MGR SHOULD BE FIRED.SERVICE WRITERS SHOULD BE FIRED.STAY AWAY FRON TEDDY VW SERVICE DEPARTMENT.

Freddy

Jan 27, 2016

They did an amazing job on my R32. The service department did a great work when came to my car and customer service. Creg and Mike are the best.

anon

Dec 8, 2015

Horrible experience I got into a shoving battle with 30 car salesman because they didn't want to give me my information back. Then locked into the office as if I was going to be jumped by them. Go figure to think such things can happen in a car dealership.

Jonida

Nov 25, 2015

This was my first time to this VW dealership. I have been to many and I found Teddy VW to be the most professional and courteous by far. Each person I spoke with gave me the impression they were so grateful for my business.

Artagj01

Nov 25, 2015

I initially read these reviews and thought, this place can not be so bad. Everyone must be exaggerating, in other words I gave them the benefit of the doubt. I walked in, in hopes of getting a lease, and hence at fault - I had bad credit, they went through the entire process, charged me the down payment $1,000, signed the lease after 2.5 hours, Finance Manager, Kalra Paramjit came explaining my credit isn't high enough so I will need a co-signer. Of course, understandable but upset because I just spent 2.5 hours here with a cranky 19 month old and Kalra Paramjit had absolutely no respect on how to explain things, how to show appreciation for staying there for 2.5 hours. He explained "these things happen when you have bad credit" Excuse me but I've leased vehicles before, It's impossible to charge me for a down payment, sign a contract, get the car cleaned up for me and then leave empty handed. The following day- I had a co-signer whose credit was higher. As explained by my salesman Jason, he was "confident we can get the same deal but I wouldn't be able to stay on the lease otherwise premium would go up" fine, take me off the deal, get me the car. Arranged insurance, schedule time for co signer to sign paper work, I called Jason to confirm we are set and everything is ready to be signed, he confirms and asks me to go speak to Kalra Paramjit he just wants to over all the details as I will be the one driving the car. Due to traffic, I decided to call in instead, he began telling me all about how credit works, how leasing works and the bank (again, I have leased a car before) then asks me "So what are you going to do? Put more money down or would you like the monthly payments to go up?" Are you kidding me? I immediately asked for a refund.I have went to many dealers, and I can say this was the worse experience I have had anywhere. I feel terrible that Volkswagen is linked with these people.If you want to lease a Volkswagen, GO ELSEWHERE- otherwise, you are signing up for a big headache, and waste of time.

Sayda

Nov 19, 2015

Todas I was shopping for a car at Teddy Volkswagen in the Bronx and I worked with Mentor who was my Salesperson he was very nice and experienced in Car sales he showed me the Car i liked and explained to me the features of the Car in profesional maner i Wolf recommend this dealer and this salesperson to everyone who wants to shop at Teddyvw

Vidash

Nov 17, 2015

I bought my first car at teddyvolkswagon and I had an excellent experience. They work with me and made sure that I was satisfied. Mentor was my sales person. He explained everything professionally and helped me to choose the car of my dreams. I recommend Teddyvolkswagen to anyone.

Maria ilserra

Nov 3, 2015

Jorge Santiago sold me a 2015 Tiguan and I am happy to say it was the best expierence i recieved in a longwhile. thank you so much for helping me with everything I completely appreciate it....

iris Martinez

Oct 24, 2015

Jorge Santiago was excellent , very honest and made sure I understood everything about the process. Karla was great as well made sure I understood the financial aspect of it. Justin Rivera did a great job as well. Thank all of you

Lindata Nicaj

Oct 23, 2015

These two put on a show. what such a great experience. Jason D made me relaxed and satisfied throughout my negotiation and was very through with everything and Justin Rivera was excellent. Provided excellent customer service. Who ever gave this kid a chance for customer service is great cause he made this an outgoing family experience for us thank you Jason and Justin

EttaLjeffery211

Oct 22, 2015

I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I understood everything . Justin Rivera was marvelous he made sure I understood everything I needed to know about this car . He is a sweetheart and made me feel great about my car thank you Justin and Jorge

anthony ferraro

Oct 21, 2015

Doug Lee's professionalism was incredible and i am astounded by the way they treated me Mr.Risso and Mr.Bessen have an incredible business i love it

Timothy Anderson

Oct 20, 2015

Im very gratified to have received the customer service that I did from Ronnie Koss because I was a little not sure about purchasing a new car but I really appreciate that I enjoyed this Experience the way I did . Karla made me feel great with my payments and explained everything and Justin Rivera made sure I knew the type of features I had in the vehicle as well thank you all

Petar Odazhiev

Oct 19, 2015

Mentor did a phenomenal job and made sure I understood each and every aspect of the deal that we made for this vehicle. Kalra was also amazing by explaining to me my payments and made sure I understood my vehicle finances. At last but not least Justin Rivera did an amazing job at showing me the features to the vehicle and made sure I understood each concept of the vehicle. Thank you all it was a team effort!!!!!!!!!!!!!!!!!!!

Deborah Ventrella

Oct 17, 2015

Jason my salesperson was awesome I had a wonderful experience and I am pleased with my new 2016 Tiguan

Pkouzilos

Oct 17, 2015

This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I was looking for. When they did I took time out of my day to rush over and purchase the car, only to find out that they lied just to get me into the store. To make matters worse, they then tried to sell me the one they had on the floor, which had none of the criteria I was in the market for. Absurd practices at this place; been advising friends and family to stay away and buy from elsewhere. This happened over a month ago and yet they still call me to try and push the car on me!! When I say I have already bought one, they just hang up. Icing on the cake.

Deborah

Oct 6, 2015

I liked the professional attitude the representative had, she was very courteous, and explained everything carefully, so that I understood perfectly about what had to be done to my car.

Amanda

Oct 2, 2015

From the service over the phone from Anthony to the great service with Rishi at the dealership. It was amazing. you personnel are great- personable, well-mannered and have and positive attitudes! Service time was prompt- I did not wait longer than what I expected. Had to grab new wipers- the two people that helped me there were also really pleasant.

Carolyn

Aug 1, 2015

My experience with Teddy Volkswagen was great. I told the salesman what I wanted, and what I could afford. He went out of his way to help me and give me my options. The dealership is still calling to make sure all is okay and they said if I need anything or have any questions or complaints or problems to please call them. Very satisfied and recommend them highly.

Jr

Aug 1, 2015

Recently purchased a 2014 nissan altima and the se rice was excellent. THE GUY WHO sold me the car was Jason and would advise anyone who is purchasing a car at this place to seek help from Jason made everything happen for me

Pamela Kraja

Aug 1, 2015

The experience i had at Teddy Volkswagen was great!! Francesko Coku was incredibly helpful and honest, and helped me pick the right car. Very pleased with the decision i made. Love my new Jetta!!

Heather Mirabal

Jul 29, 2015

I went in wanting to get more I formation on the Volkswagen and their cars. I must say their employee Carlos Gerda was very helpful. He answered all my questions and gave me so much information on the cars I asked about. I recommended this dealership to everyone.

Edwardcooper

Jul 29, 2015

I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of that. He was polite , professional and not a bit pushie. He was patient and answered all my questions. I love my new car thanks to Doug Lee. Thank you again. I have already referred two friends.

Katherine Suarez

Jul 28, 2015

I have been car shopping for almost 2 month and a friend recommended me teddy Volkswagen. I had a great experience and learn great things of the vehicle I was looking for, however I was unable to purchase a car I was satisfied with the service I received from mr. Gerda, so when I finally decide to purchase my vehicle I definitely will come to Teddy and make my purchase. Thank you so much you have a great location a staff.

nichelle

Jul 28, 2015

The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effect it has on my payments. All information i wasnt aware of was goven to me.

Tesia

Jul 28, 2015

Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone looking for a smooth experience.

gti2golfr

Jul 3, 2015

I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came back to them the year after to take my car for its yearly maintenance. Their staff was still the same at that time and they were very accommodating and polite and I truly liked their customer service. I came back for my car's annual maintenance just today and I could really say that their service took a drastic turn for the worst. The problem stemmed from them spotting a bubble on my tire which prompted me to buy a new tire so my car could pass the state inspection. They said that they have the tire currently in stock and it would cost $269 + tax. Naturally, I knew that I could get it cheaper (only $200) outside but I figured that I already waited 3 hours for them to finish the annual maintenance, Ill just get the tire from them so they could finish the state inspection as well. I waited for 30 mins when I saw them drive my car outside their service center. I thought it was done but after waiting another 15 minutes (no one informed me of what was going on), I asked where my car was. They told me that they took my car to another one of their service stations to replace the tire. I told them that the reason why I was willing to shell out the $69 more for the tire was because I thought they were the ones who are going to do it and also to save me the time of waiting at another shop again. After waiting for 1 hour, I went to one of their managers but I really got the impression that they do not have time for me. I was there from 8:45AM to 2:20PM this was just for the annual maintenance and for the state inspection. Never did I hear anyone - not from the staff nor from any of the many managers that they have in there an apology.Their current staff, in my honest opinion, gives the type of service like the ones in a cheap used car dealer. This does not feel like a Volkswagen dealer anymore.

TIME WASTED

Jun 27, 2015

I traveled a long way and spent almost three hours just to have my time wasted. I was trying to purchase a used 2102 MDX The finance manager did nit even have the professionalism or the courtesy to speak with me. The vehicle that I was shown was filthy,full of deep scratches, dents and scuffs, the interior was smelly and dirty, yet they did not seem to believe that all those deficiencies should have any bearing on the value/pricing of the vehicle, They were not willing to be fair and work with me regarding the pricing, despite them agreeing that vehicle needed body work In addition after running my credit or approval, they presented me with astronomical and unfair rates and monthly payments, and when I asked to look at the report I was given the run around, It is my legal right to be able to look at the credit report scores, yet I could not. They even went as far to claim that the listed internet price was a MISTAKE...so they couldnt and wouldnt go down or work with me. I went to SEVERAL ACURA DEALERSHIPS THEY HAD CERTIFIED VEHICLES ALL IN MINT CONDITION LOWER MILEAGE, LATER MODELS, ALL PRICED REASONABLY, YET TEDDY VOLKSWAGON WANTED THE SAME OR MORE FOR AN INFERIOR VEHICLE. OH AND THE FINANCE MANAGER ACTUALLY SPOKE TO ME AT THE OTHER DEALERSHIPS. I left feeling that they never wanted my business to begin with.

Migdalia Ortiz

Jun 13, 2015

my experience was great and Luis made sure I was comfortable with the entire process and was very patient as well

oliver

Jun 9, 2015

the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and overall dishonest

Carmen Guagenti

May 9, 2015

Doug was a great salesperson and made sure that I was taken care of . thank you very much

Abdullah

Apr 10, 2015

I contacted them via e-mail the did not reply to my questions instead the kept sending me emails and leaving me voice mails that asks me to stop by. Have they read my email the would now that Im out of state.

Aziz Aboushi

Mar 24, 2015

Doug Lee was very nice and my credit was sub-par and He was able to get me into a vehicle comfortably. Kara the finance manager was very cool and has a lot of humor and made the process smooth.

Elza S

Mar 19, 2015

I received a brand new 2015 Jetta TDI I am satisfied with everything and the way I was treated was amazing . Lucky made sure I understood the entire process and it was phenomenal . Thank you very much. Kara the finance manager was amazing as well by answering each of our financial inquires . Thank you

Jaqueline R

Mar 19, 2015

Doug Lee was great , Kara the finance manager did an exceptional job and made sure I drove off with my pre owned 2012 Routan . Thank you all.

Elza

Mar 19, 2015

I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well thank you all

Wandya Williams

Mar 18, 2015

Doug Lee was phenomenal and I appreciate they great customer service which I appreciate

Alalil

Mar 14, 2015

I was really satisfied with my new 2012 Versa , Thank you Mr . Artis

David Rodriguez

Mar 14, 2015

I dealt with the salesperson Vincent and I was very pleased with the customer service i received a great deal and the atmosphere was very layed back . I wasn't pressured at all and I felt great throughout the entire process. Thank you all .

Jenniffer Beltran

Mar 14, 2015

Jay Artis actually changed our lives by taking a step into the right direction in vehicles I really appreciate the honesty , we had a lot of doubts and he really made this happened. Thank you very much

Pallazzo

Mar 14, 2015

I received great service from Teddy Volkswagen on March 14th 2015 and I purchased a pre owned Jetta I really appreciate the people from the salesman Vincent to Kara the finance manager and Justin from the delivery team , It was just a pleasant experience

John Guerriero

Mar 13, 2015

Thank you for helping me with the process for my new VW TDI i really appreciate it , Thank you Mr .JAY ARTIS

Hugh Harewood

Mar 12, 2015

Doug Lee was great made sure I got what I wanted in the vehicle and really appreciate the customer service and the way I was welcomed. Justin Rivera from the delivery team was a big help as well by explaining the vehicle to me and setting up my appointment for the vehicle as well. Thank you both but let me not forget Cara the finance manager he was a big help thank you 3 !!!

Katie Nguyen

Mar 10, 2015

I was treated very well and made sure of a great experience , I am beyond happy with my new 2015 Volkswagen Passat . I really appreciate the customer service I was given and I would definitely recommend friends a family to come here . Thank you Desiree

Francisco

Feb 13, 2015

Teddy Volkswagen really lives upto its customer satisfaction. The staff made my car buying experience awesome. Now I'm a proud and happy owner of a 2012 Volkswagen Jetta. Thanks again Teddy Staff :-)

Joseph new car

Feb 6, 2015

I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worked with a very professional salesman by the name of Lucky Waite. And I must say Lucky is a fitting name for the gentleman. He was honest and upfront from the very beginning. I have recommend two co-workers already. And more to come. Thank you Teddy for separating yourself from all the rest. And thank you Lucky you did a wonderful Job. I love my 2015 GTI SE.

Alley Al

Feb 5, 2015

Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to pay for repairs since warranty expired 2-days earlier. Employees acted like they didn't care and just said "that's the cost." Now escalating to VW. It's been one thing after another since they've been servicing my car.

Jess

Feb 3, 2015

I was hesitant since dealers are not always trust worthy, but entering this dealer ship was amazing sales man Lucky was incredible he helped me out in every way even stayed late after business hours to help us close out the deal, we got a great deal on a great beautiful car. Very happy.

S

Jan 18, 2015

Be careful - these guys are liars. I called multiple times the day before and even an HOUR before my appointment asking if the car I was interested in was still in stock (only 1 available - deal sounded too good to be true, thus the multiple calls). They said yes. After making the 45 minute trek over, turns out the car had been delivered to someone else the day before - who knows how much earlier it sold. Then they tried to offer me a different car. What a waste of time. Should have listened to the other bad reviews.

Enrique

Jan 17, 2015

I felt comfortable with the operation. It moved quickly and I was sold the car and the concept of leasing.

Gamalier Acosta

Jan 16, 2015

She was a perfect 10 and made sure I was taken care in a professional manner. I really enjoyed my time here and thank you for my new Jetta.

Merida Ruiz

Jan 16, 2015

Luis Charleswell was great salesman , very professional and made the process easy.

Jose Sprouse

Jan 14, 2015

Desiree was absolutely amazing , took care of me and my wife .I am beyond satisfied with my new 2015 Jetta Wagon thank you very much

William Batista

Jan 13, 2015

Luis Charleswell was really helpful , very professional , and made sure I was taken care of. Cara the finance manager was extremely helpful and made sure I was comfortable with the entire process from the sale to finance to the delivery of the vehicle. I really appreciate the honest and out going attitude at teddy Volkswagen .

Anna Gonzalez

Jan 10, 2015

My experience at Teddy Volkswagen was great! The salesman treated me with great respect and he got me the exact car i wanted! I was very pleased with the service and i would recommend this dealership to other people!

DManna

Dec 26, 2014

Returned my old jetta today and got a new 2015 Volkswagon jetta. Tasheka was great helping me with all my concerns regarding a new car and dealing with my dad. thanks again for the help.

Barbara Carlsen

Dec 22, 2014

Luis was very clear about explaining the leasing process and was very polite and attentive to my questions.

Asayo

Dec 18, 2014

Vincent is very helpful professional person with a full of knowledge and financial specialist is very professional as well. I did not even have plan to purchase any car today. However, his professional service with great spirit encouraged me to buy the one I was looking for. Thank you so much!

Jramirez

Dec 17, 2014

Went to teddy Volkswagon to purchase a new 2015 passat. I was surprised on how mush they took care of me. being young sometimes dealers dont take you very serious but Lucky did everything needed to get me into a new car. Will definitely send all my friends

Javed

Dec 12, 2014

Overall great friendly place to be. no complaints with the service and treatment. Was taken care of like royalty and felt no pressure to purchase at all. the upgrade was willing and happily done.

Natalie Allen

Dec 5, 2014

Lucky was amazing , very professional which is awesome , thank you very much Lucky!!!!

Florence Morano

Dec 3, 2014

Salesmen Luck Waite was absolutely amazing , made sure I understood all the paperwork regarding the transaction and was very pleasant as well . Excellent , Very professional and which is great and Made sure I drove off in the car that suited me very well . Thank you very much Lucky . Cara the finance manager was astonishing as well made sure I understood everything and Made sure I knew the inquires regarding my payment plan. Thank you very much Lucky and Cara!!!!

Phillip Scott

Dec 3, 2014

Luis Charleswell was professional , very knowledgeable , answered all of my questions , efficient , went the extra mile . Proved excellent customer service . Cara was real good , Very knowledgeable regarding the financial inquires.

Jacob Joseph

Nov 30, 2014

Luis Charleswell was very good , and made sure I was taken care of , Very accommodating and made sure I felt comfortable with every step of the process.

Madeline Perez

Nov 30, 2014

Desiree was very pleasant , very nice , very professional , Provided excellent customer service , She accommodated our needs first than anything else . Thank very much!

Egli

Nov 29, 2014

Desiree was very helpful in getting me into my 2015 Passat. It felt so good driving in a new car and getting out of my old Camry. Delivery Team Specialist William aslo did a good job showing me to my new car. Great team work at Teddy VW. Keep up the good work

latonya Morrison

Nov 29, 2014

Douglass Lee was professional , perfect , wasn't pushy at all , also sold my mother and sister a vehicle as well . Cara the finance manager was great and he explained my financial inquires . Justin Rivera is helpful as well at setting up my service appointment and showing my new 2015 Tiguan. Thank you very much Teddy Volkswagen

Nancy Ha

Nov 28, 2014

Luis was very informative , professional , and made sure I understood every step of the process.

Antonio Avindigini

Nov 26, 2014

I appreciate the customer service provided to me by salesman Saul Sanchez and I appreciate the services done Cara the finance manager . I appreciate the out going attitude that I was provided . It was fairly quick with this process . I'm satisfied with my new 2015 Beatle Classic and It drives smooth and makes me feel great that I purchased another Volkswagen . Thank you

Herbert Simon

Nov 25, 2014

My experience was wonderful! I am very happy with my purchase!

KFayaz

Nov 25, 2014

We had a very long day at Teddy Volkswagen but it all pays at the end of the day. Sales Associate Lucky Waite was very helpful in getting us out of our 2010 Beetle into our very brand and cute 2015 Beetle which has the navigation and OnStar feature. It made our long day at Teddy VW went by unknowingly as we spent our time watching TV. We actually felt at home. Thanks Teddy VW, Lucky and the Delivery guy William for such a wonderful day. Two thumbs up indeed.

Meg Yergin

Nov 23, 2014

Jay Artis was an excellent salesman , very professional , courteous and made sure we drove off with a brand new Tiguan Today i really appreciate the Cara with my financial inquires and Justin with the whole delivery Process.

imonteverdi

Nov 21, 2014

Teddy VW is a top-notch organization. Jessica Figueroa was very helpful. She was able to answer all the questions that I raised. She solved any issues that arose. Her personality was outstanding. She is a very valuable member of the Teddy VW team. On a scale of 1-10, with 10 being outstanding and 1 being poor, I am pleased to say she exceeded 10 on the scale.PLEASE NOTE my inserting/correcting the omission of "all the questions" in place of "question" in the 3rd sentence of my original review.

Michael

Nov 19, 2014

Great service. I was very pleased with the way they treated me. I am very happy with my purchase and i would recommend this dealer to everyone.

Steve

Nov 19, 2014

My day at Teddy VW was very well spent. Salesman Frank was by far the best and did a very good job taking us on our road test and going through every process in getting us into our Pre-certified 2012 Jetta. Even though it wasn't my first VW car, and as cold as it was that night, Delivery Team member William also did a good job in attempting to hook up my phone to my Bluetooth and also streaming it to the Bluetooth audio. He also explained the features of the car and I must say I was very appreciative. Great job Teddy Volkswagen and keep up the good work. Lastly, I must also say that the environment is well kept and welcoming. Two thumbs up Teddy VW

Manuel Pimentel

Nov 14, 2014

Abdul was excellent and made sure I drove with a new vehicle today thanks Teddy!

Susan Aloise

Nov 14, 2014

Frank was great , walked me through the whole process , very patient , and very honest.

Victor

Nov 12, 2014

Service was absolutely fantastic and i was surely a sign a drive dealership. service exceeded my expectations and this is a dealership would recommend to other being such a family orientated dealership.

rezkhesham

Nov 1, 2014

Teddy Volkswagen is the worst car dealership you can deal with. I dealt with Frank Pina, he flat out lied to my face. We negotiated the lease of a VW Passat, we agreed on a monthly payment of $219 a month (including all taxes and fees in the payment), he knew that I had another offer from Bayside VW dealership, so he made sure I called and canceled that deal before he started preparing the paperwork, and to my surprise, he added taxes and fees on top of the agreed payment amount, so it's become $219 + $30 ($249), he said that I misunderstood him, yeah right ! , he's such a scammer. I just walked away without listening to him trying to renegotiate again. I won't deal with a dishonest person. Will never go back to Teddy VW, ever again. I went back to Bayside VW and got my car from them.

dgaulman

Aug 19, 2014

The customer service at Teddy VW is absolutley exceptional!!! I am a first time lessee who decided to lease a 2014 VW Jetta at Teddy VW. Jay was my salesmen, who made my first time leasing experience a gratifying one. There was no hassle and no stress throughtout the entire process. Everything went smoothly. Jay was highly informative and thorough in his explanations of the leasing process. He was also honest! I never once felt like he was trying to push a sale so he can fulfill a quota. He took an genuine interest in making sure I was a satisfied customer. I totally recommend Teddy VW.

Klbishop

Aug 13, 2014

8/1/2014I purchased a vehicle while visiting family, and I do live out of state. After negotiating a price via phone a deposit was put on the car. Arrived in hopes of taking the car home, after riding four trains and over an hour commute and have everything agreed upon on paper in my email prior to my trip, to test drive the car and inspect the car......needless to say it was not in the condition as promised. They agreed to wet sand the car to take out some spots after four hours of my time at the dealership and another four trains home, for a total waste of six hours of my night! Returning two days later the car looked better, and was ensured that the "fix" would be guaranteed to solve the issue. Pre-approval of financing was already completed prior to my first trip, but another four hours to complete the transaction, after again taking four trains to return to the dealership. Another five hours of my time when I should have been out within an hour! I unfortunately wasted a total of 11 hours of my time to take the car home and find out I had a hole in my tire, the " fix" that was guaranteed has failed after two weeks, and the seals on the convertible leak! Love the car not the problems, but wish I wouldn't have purchased it from this dealership, as I believe my business would have been more appreciated else where (especially when I put over 50% down on the car)!9/24/2014 UpdateI was promised a return phone call in regards to the dissatisfaction I experienced. Going on three weeks with still no response from Jen as originally promised! Still very unhappy and consider this dealership to be a joke especially if buying a used vehicle. Learn from my mistakes and do NOT purchase a car from this dealership!

MikkelJ

Jun 11, 2014

Went to buy a nearly new 2013 Beetle Fender edition. It had 3,000 miles on the clock and i could see from the Carfax that it had been for sale at the dealership for over 8 months. It was listed at 20,995 usd and i made an offer on the car after i drove it. The offer was rejected (which is fine) but after a few days of trading we agreed on a price. This was AFTER they tried to slap 600 usd 'destination charge' and 600 usd 'preparation fee' on top of the asking price. Now, the car had originally been bought from the same dealer and destination charge had already been paid for then. Also, after 8 months of garage time, you should think they had time to 'prep' the car for sale...So the day comes when i go there to get finance set up (i was offering basis 35% cash, 65% finance) and i sat around their offices for over 5 hours. then i am told that unfortunately the finance had not gone thru but that they were still trying. So i tell them i will look for another car. After 2 days, the sales person still talks to me about final documents etc for the financing and i am told it was okay then i was told interest rate would be in the 11-13 % bracket . The floor manager (i think?) Ezekiel calls me back to say that the deal is off as someone else had magically walked in and put a deposit on the car, paying sticker price. i ask why i was not allowed to put a deposit on it a week ago when we started the process and he avoids the question.i LUCKILY ended up with a car from an honest dealership and i am happier than i would have ever been with anything from these xxxxxxxx. oh, the icing on the cake:car is STILL for sale there - sticker price has mysteriously gone up to 24,100 usd now........LIARS and CHEATERS

Cj

May 20, 2014

They brought my car to me !!!!!!! I have a tight schedule my sales person Desiree and manager Bryan made everything so easy the hardest part was picking the color of my passat Desiree brought the car to me swapped my plates and took my old car time saved thank you teddy VW

Christopher Mann

May 18, 2014

Got the car I was looking for, they worked with me to get in the car I was looking for

davidj

May 15, 2014

Car shopping is not a pleasant thing to do especially with children went to teddy vw and they made me and my family feel so comfortable we we're looking around and the kids were jumping in the cars and my wife was telling them to calm down and she was getting frustrated my sales person Desiree got them teddy bears and snacks even had my little one in a beetle taking pictures she never rushed us she was patient and we are now enjoying our new Passat

Dylan Jackson

May 15, 2014

I am a recently college student and I went to Teddy Volkswagen to find a vehicle to help me travel and get around. I met one of the associates ( Desiree Greer) and she was very resourceful when I asked her about some of the vehicles and their facts. She was very sincere and put me in the right direction. Her customer service is out standing and I would totally recommend anyone to her dealership because her excellent service as well as her wonderful advice about vehicles can really help people with their future car choices.

NewBurgh Ny

May 15, 2014

I saw an used online, I called Teddy Volkswagen to inquire about a preowned car. Desiree ensured that the vehicle was in stock. I told her I would be there be there by 5 o clock to see the vehicle. Coming from upstate Ny, got stuck in traffic and called the dealership and explained the situation. They were closing at 7, Desiree and her manager Brian stayed until I came. Great Customer service, can't say thank you enough. Didn't waste my time.

Shiela Sands

May 15, 2014

I Had an enormous pleasure working with Lucky Waite and purchasing my new car . He was a complete gentleman from the time I entered the dealership. I also appreciate how well kept there dealership was. Not like some dealership's that look like a garbage pit. it was really a great experience and I will definitely be referring my friends and family. Thanks again Lucky for being totally honest and upfront from the very beginning.

Tasha

May 13, 2014

Stopped in the dealership to inquire about used vehicles. The Sales Rep Doug was very polite & patient in answering my questions. He informed me when I was ready he would work with me to get me a good price. I will return to this dealership for my vehicle.

windy long

May 12, 2014

I Just want to inform the public that Lucky Waite and Teddy Volkswagen is definitely the place to purchase a Vehicle from. The never stopped assisting me even when it seemed I hadn't made up my mind. Lucky is extremely patient and professional through the whole process. I have to admit I wouldn't advise anyone to go anywhere else! but Teddy Volkswagen. Then whole staff made me understand why they say owning a Volkswagen is something to smile about. ;) Thank you Teddy.

Daphne Rosewelt

May 10, 2014

My salesperson Abdul-Wahab Suraju was very helpful, he tried very hard to see that I was satisfied with my purchase.

VW lover

May 10, 2014

Desiree was my sales representative. She was so patient, knowledgeable and professional. Thank you so much for your help Desiree. Already told a few people about the great customer service I received. Enjoying my new VW Jetta!!!!

K.Warren Mt Veron

May 9, 2014

My experience at teddy Volkswagen was a dream come true. The sales associate Doug and Anthony stuck with me all day and made a deal so I could walk out with my car with the best rate. They never gave up and at the end of the day it was fulfilling.. Thanks a million guys!!!!!!

Anna D.

May 8, 2014

I was in the service dept. getting my 2009 tiguan serviced and Doug Lee asked me if I would like to trade it in for a newer model with no money down and keep me at a payment of which I can afford and believe it or not the sales team put me in a 2014 tiguan of which I didn't think wasnt going to happen, I amd so happy with my new suv.

Glen Clarke

May 8, 2014

I cant begin to explain what a terrific experience I had purchasing my 2014 Passat from Lucky Waite and Teddy vw. The are extremely fortunant to have a salesman as professional and willing to help his customer. I always looked at car salesman as sleezy he definitely makes me change my perception of the whole car buying process. He took his time was extremely helpful. And always was very patient with me . Even when I go a little emotional he calmed me down. Teddy whole staff deserve all 10"s if not more. Thanks again Teddy and Lucky.

Lily

May 8, 2014

I am from Queens and this dealer is located in Bronx, not a very close by, but it was worth the drive. This is not the first time we buy cars Teddy's Volkswagen it is the second car we got. The service is perfect, like any car deals it take time however they have free tea and a nice spot to chill and watch TV. The buying process is layback and easy going, no shark like environment. You come in with an idea of a car you need and they will meet it, if its a used or new car. If they don't have what you want they will find it. The customer agent I deal with was "Abdul-Wahab Suraju" he knows his stuff and is will to go above and beyond his duties to see you get what you came in for. The finance department can work magic, I did not have the perfect credit scores but I did get the car I want and they where able to come close to the month payments wanted. They even went above and beyond the normal duties to see me get the car I needed. The would STRONGLY recommend them to anyone. My brother will be coming back in to get his car here.

Ms Red

May 8, 2014

Teddy Volkswagen sales staff was very patient with me especially my sales rep. Doug Lee, they tried everything that they could do to get me finance being that I am a first time buyer, they even helped me with getting my insurance for the first time.

Queens Best

May 8, 2014

I was referred to Doug Lee by my fellow coworker. I just bought a 2013 sonata and wanted to see if I can trade it in for a tdi Passat. Doug asked me to come in so that we can put some numbers together. We worked out a deal but now I have to present it to my wife (lol). I think I will be making a purchase very soon.

amin algahim

May 6, 2014

i came into dealership looking for a great deal on a was given a platinum card and they also gave good service by Lucky Waite. Honda 2008 is a car of choice

Brisilda Gjana

May 6, 2014

My dealer Jafor Khan was extremely detailed and super helpful, i had a great experience and left happy with my choice and service i was provided.

Cleuri T.

May 6, 2014

First time buying a car so I went on here on cars.com and had a great experince. I saw a car I liked here on this site which was on Teddy VW. I went there and everything was smoothly. I want to thanks Abdul-Wahab Suraju for his great service which I was very satisfied. I would recommend this dealer to anyone that wants to buy a car. Thanks Mr. Suraju

Cleuri Thomas

May 6, 2014

I recommend this dealer because of the great customer service they provide. I'm pleased with my purchase here!!

costin sandu

May 6, 2014

I Had a great experience I enjoyed working with Lucky Waite and I would refer everyone to the teddy Volkswagen dealership. I Love my car.

Debbie

May 6, 2014

driving buy and stop to look at their inventory, dealt with Doug Lee, he was very helpful with my demands but unfortunately I could not get approved for the vehicle that I wanted but the sales managers and finance manager did all that they can do. I told them that I will try to get a cosignor.

mikail bolden

May 6, 2014

Great service from Luis Charlesweill, he has been very helpful and imformative. Furthermore, I will definetly recommend a friend to come shop here for a vehicle at Teddy Volkswagen.

robert ritacco

May 6, 2014

I have walked into many showrooms. and different dealerships. Where they just attack you. No concern really for you other than the money. This dealership was super honest and hospitable. Lucky Waite is a true professional to his craft. He was patient and always ready to serve my every need. I couldn't have asked for a better experience. Thank you so much Teddy and Lucky for a job well done.

VDUBBZ Fan

May 6, 2014

Teddy VW has always been the most helpful with all my needs.

Victor Craig

May 6, 2014

I went to Teddy Volkswagen and I was assisted by a gentleman by the name of Lucky and I must say Teddy is super Lucky to have Lucky . They were very honest and never told me anything that they didn't follow through with. I already have told me sister to come and purchase a car from Teddy and to definitely work with Mr. Lucky Waite. Thanks to the whole Teddy Volkswagen family

VW Fan

May 6, 2014

Teddy VW is always so nice and helpful. They try to meet all my needs and work with what I want. Their service department is also awesome.

paulchiri

May 1, 2014

I came in to buy my first car and I was happy with the selections the dealership had to offer. I had something already in mind but Abdul helped me out with a better car. Its really worth the time I highly recommend this dealership to anyone.

"" DC"

Apr 29, 2014

I purchased Volkswagen Cc in October 2013 at 41,950 miles I only put not even 3000 miles. my car had issues from the start problems with the ignition which they replace after the store manager drove the car, the 12 volt battery keeps blowing out now I have problems with the engine and guess what I am not covered under the warranty. They took full advantage of me because I was a woman coming into store to buy a car by myself. It is ashame when I walk in there because every one knows me. The Sales manger Anthony says to me I am going to take you out of this car because you are having a lot of issues with car. He assured me he was going to call the next day because finance managerwas not in and he never called me I called Anthony multiple times this day still no answer no call back. Every one who answered the phone said he was on the phone and will have him call me back, the secretary says he not in today, well ihad some one else call and right away he answers the phone, I told him this is very unprofessional then he states you should not be talking to me like this and says he will have finance manager call me KAra which he acted like he don't knowwhat Anthony talking about. No deal was made because I didn't put money down... I still have to pay for services but I am very angry with this dealership. I have put no wear and tear on this car.

smclean0

Apr 21, 2014

Abdul was a great salesman. He was knowledgable and patient with me making my decision. From the first time I visted teddy VW he was polite and efficient After shopping different brand cars I decided a Volkswagen would be for me. I went back to Teddy and Abdul helped me out.

Peter Klein

Apr 18, 2014

I found a car online and worked out a deal verbally as I am 2+ hour drive from the dealer. When I asked for an email confirming what was agreed to verbally and what was posted online, the salesman and sales manager informed me that they could not honor the 2/24 warranty that was listed. They stated they could not certify the vehicle. They would not include a extended warranty either for the price we agreed to. I was told by the sales manager that he felt there was no need to go out of his way for me as I would not be a retuning customer or bring the car in for service as I was a far distance. I feel this is a bad business practice.

sbblaw

Apr 18, 2014

My sales consultant, Abdul, was extremely professional and knowledgeable about the various models, available option packages and the basic financial aspects of purchasing vs.leasing. Abdul patiently guided me through the process, politely answered all my questions, and assisted me in making an informed decision in connection with the purchase of my vehicle. The transition was smooth and without stress. I fully recommend Teddy Volkswagen.

Chinchina41

Apr 16, 2014

I gave Teddy Volkswagon "Great" in every category because the customer service I received from beginning to end was exceptional. Abdul was knowledgeable, accommodating, honest, and sincere. Anthony, the manager was excellent too. I would recommend this dealership to friends and family.

jemma6789

Apr 16, 2014

My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is 2012 VW Tiguan. On our last purchase, VW gave us $500 off for being a loyal VW customer. We have been to Montesi VW (CT), Curran VW (CT), Bayside VW, Smithtown VW, Platinum VW, and Teddy VW (formerly Big Apple VW) for either for service or to purchase our VW vehicles. I have owned a Pathfinder, Camry and an Accord. My husband recently replaced one of our 2012 VW Tiguan tire. During his last service appointment, the service advisor told him that he needed all four tires replaced. My husband informed him that he purchased one of the tires no more than 3 months ago. The service advisor backpedaled and said "sometimes 3 bad tires can put a stress on the good one, but it's merely a suggestion." I could understand a year or more of driving, but 3 months? Needless to say, my husband declined to get his tires replaced there. On Monday, my husband went in for another service appointment. There was no mention of tires this time, but something else was mentioned. Since this dealership is only 15 minutes away from our house, it's really convenient for my husband to go there. However, this dealership does not breed any confidence from us to trust our car for future servicing and definitely not for our future purchases.

morales9553

Apr 3, 2014

Service provided by Abdul- Wahab was excellent as well as the gentleman from the credit approval department. Although the interior of the vehicle was not detailed as told, the manager granted me to take it in within 30 days at no additional cost. Overall my experience at Teddy Volkswagen was greater than expected. Keep up the good job!

loum1710

Mar 22, 2014

Horrible Experience. Sale Rep Show up late at my appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre owned it was nice look but it had fair wear and tear (tire worn, heated seat button broke and the car had lights on think for the tires). Here the sales part I seen the car for 18,990 so I SETTLE total 19990 for price to pay not including sales tax , DMV and etc. SO NOW I'm waiting for 5 hours because my credit wasn't good and I had to put a bigger down payment BUT I got approved ( yeah the only good part and the deal). NO now 5 HOURS Later I sign the paper work tried and drained the car jump for 19900 to 22000 then the total was 24000. WOW. I give so much money down I had no more time to get a other car so where else(take like a week to get it back) .This is so WRONG. NOT ONLY ALL THAT BUT THE CAR wasn't READY to go.I had to wait another day. YOU Protect you country then you get screwed back home. SO AWAY IF YOU CAN!!!!! It should be CALLED TEDDY THE Fat$!ABLE DEALER. It shouldn't be that way teddy Nissan is a lot better.

phealy7

Feb 22, 2014

Bought a Passat, I was pleased how easy and pleasant the experience was. The salesman, Abdul-Wahab Suraju was friendly, courteous and knowledgeable. He listened to what I wanted and worked with me to find a car with the features and price that were right. He patiently explained all the features that the car had. He was professional from start to finish.

mpote

Feb 16, 2014

VERY DISHONEST! Outright lies to get me in the door, then wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there.

EricEvans

Feb 3, 2014

I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesnt latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so its my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesnt. Rishi calls back saying he spoke to his manager and the manager said its my fault and it couldnt have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If youre putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if youre cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, its my fault. They didnt even offer to pay half of the repairs, or work something out. They didnt even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!!

Jas K

Jan 23, 2014

I viewed a used 2006 VW Passat online from this dealership and made enquiries with regard to the dealership warranties and price. Stephanie from Teddy VW confirmed that the vehicle would be under warranty and that I should test drive the car before negotiating a price with the designated saleperson, Anthony. Stephanie was insistant that I view the car on the same day and booked an appointment. My wife and I arrived at the dealership to be told that Anthony was not available but instead we could deal with a different salesperson. The dealership management sat nearby as the salesperson reviewed the vehicle specifications and confirmed that the car had no warranty. When asked if we could see the vehicle, the saleperson asked around the office for details of the vehicle's whereabouts before making a thorough search for the vehicle's keys, all whilst management were sitting around - we were the only customers in the showroom as this time. When relaizing the location of the vehicle we stepped out with the salesperson across the road to a garage where the vehicle was kept. The vehicle was surrounded by parked cars and we were told that there would be no way we could test drive the vehicle, since it was late and the road conditions were icey (I explained that this vehicle was an AWD and the conditions were the best in terms of evaluating the vehicles drivetrain). When asking about the price, this salesperson consulted her management, there was no negotiation or movement in price, the car could not be sold below the advertised price. We were offered to arrange another date for test driving the vehicle to which we declined and walked out. Overall, we were dissapointed by the experience, we visited the dealership intending to purchase the vehicle, this was such a waste of our time. If this is the way sales are conducted, please stay away from this dealership.

pserrano

Jan 20, 2014

Today I went to Teddy Volkswagen with my wife to look a few pre-owned vehicles. My wife and I feel in love with a 2011 Nissan Altima that Lucky Waite showed us. Lucky's professionalism and knowledge about everything worked out perfectly for us. I knew that Teddy Volkswagen will be the place to go to get the greatest deal in the New York City area. Thank you to Steven Risso and Lucky Waite for the great work!!!! -Pedro and Jesenia Serrano

Disappointed

Jan 11, 2014

I recently leased a 2013 Passat several months ago. I am a loyal Honda fan and when I decided to look at other vehicles I went to over 5 major dealerships and know one wanted to give me the best deal. Everyone was slamming me into something that I was not happy with along with the payments. The only reason I purchased from Teddy was due to an individual that I had done business with in the past: Ron Fredericks. I had moved back to the NYC area and had looked him up. I had purchased 2 vehicles in the past from him including my trade in: Honda Accord EX-L. Ron came thru for me when everyone else didn't want to help. Ron introduced me to Lucky, great salesperson. (I would buy another vehicle from him but not while he is at Teddy). When it came to finally signing the agreement the Finance Manager tried to slam me into a higher payment then was agreed. I was about to walk away when Ron and Lucky stepped in and helped out. I am sorry to hear he is gone and will always give him my loyalty. I was about to bring in my sister to purchase a car but decided never to go back to this dealership since the one individual who took great care of the customers is gone. If I need service I will go to another VW dealerer closer to home. Sorry Teddy VW, you lost a great Sales Manager along with my business and any recomendations.

nycjazzplayer

Jan 8, 2014

This Volkswagon was my fourth lease and I have had experience with all types of car salespersons. I recommend Jafor Khan because he was professional, courteous, knowledgeable, not pushy and never referred to the old "let me see if my manager can get you a better deal" trick. He was straightforward and also was very involved to take care of some minor kinks several days after my purchase. I will consider him first when I am ready for my next lease.

stiff73

Dec 13, 2013

The salesman was agreeable and tried to negotiate a price that satisfied us. I highly recommend this salesman to other people, that will buy a new or used VW model car.

jamescarforo

Nov 20, 2013

All employees were efficient, courteous, and professional. The lease price was extremely competitive. Every effort was made for excellent service and satisfaction. We will be back!

Delano

Nov 19, 2013

Went in to buy a car and within 30 mins I had a loan and looking at colours of cars my sales person was very helpful and the manager very hands on and the finance director make you feel at ease does!nt feel overwhelmed and feel pressured .Will definitely go back and recommend this dealership.psm

JM1114

Nov 17, 2013

The staff was excellent , extremely concerned and willing to help. I ultimately leased 2 vehicles because of this staff.They are a credit to TEDDY.I would recommend to anyone looking for a vehicle.

williampi

Nov 16, 2013

Two great employees in Parts Deartment (Chris & Alex), these two individuals couldn't be more friendly and helpful. I really can't say I've ever had such a pleasant experience with a dealership as I did with Teddy VW. I would highly recommend Teddy VW to anyone requiring service or parts.

lpav14

Nov 8, 2013

I went to a few dealerships when shopping for my VW and this one (Teddy of the Bronx) in my opinion was the best. The sales consultant Frank Pena immediately approached me and offered assistance. He was not pushy as some salesmen tend to be. He made me feel very welcome. He offered me coffee , a seat, and proceeded to answer all and any questions that I had pertaining to my now currently purchased vehicle. They agreed to beat any competitors price and they did. Frank continued to follow up with me throughout the purchasing process as per my request. He let me know when my vehicle is arriving, when it would be ready for pick up, etc. I do feel he went above and beyond. I almost feel as though I developed friendships with the entire sales team. An overall A+ experience! Thanks team Teddy!

Willial

Oct 30, 2013

I think Anthony was great. Very helpful. I don't think he was deceitful and he tried his very best getting me the best price.

Koolkk131

Oct 29, 2013

It was very smoothly done by a good sales person, Abdul and a manager. I would recommend this dealer to others. Thank you and hope to get next car as well. Lauren.

Shkodran

Oct 28, 2013

Definitely recommend this dealer specialy the guy named Abdul he did the job he tried the best to do for me,I'm sure I'm going back to that guy again.

mwolowitz

Oct 26, 2013

Everyone was really nice. Abdul and his supervisor Bryan worked hard to get us the best deal possible. We bought a nice used car and the car was ready for us the same day. You can tell the staff at the dealership worked well together to please the customers. I'm very happy with the service I received at the dealership.

christie1121

Oct 24, 2013

Bryan and his entire staff were great. Bryan gave us the best deal. Frank p was great and there receptionist Stella was fantastic and took good care of my daughter while I was busy with the car. Everyone was very helpful and nice. They treated us like they knew us. I would recommend this dealership to everyone.I had the best experience there.

PinaRossi

Oct 22, 2013

My husband purchased his 2013 Nissan from your dealership, I was in love with a jetta, and determined to get one. Our salesman Ruben Rosales was amazing! From when we first walked in, and helped us with our new vehicle, we picked it up the next day! The Sales Manager Bryan Kraft worked with us to ensure we have the best deal possible, and we did. I left with my new 2014 Jetta SEL and I am BEYOND HAPPY!!! They went through all detail with service/parts/coverage and system detail and Bluetooth in my car. Thank you Ruben and Bryan for allowing me to have my dream car!!

Michael L 662

Oct 18, 2013

I was driving buy 2 weeks ago and me and my wife stopped in to check out the deals on VW. We were greeted by Bryan K and Lucky. They were a great help. I explained to them that I was looking for an affordable car with great gas mileage because I drive 20K miles per year. They showed me a Used Jetta TDI they had on the lot which I thought was great that they didn't try to pressure me into a new car. But none the less I walked away rather then impulse buy and took there card and left. I did my research and figured out that the Passat TDI was my best buy to suit my needs space and mileage. So I called the dealer at noon and they remembered me and quoted me over the phone a price for a new 2013 Passat TDI with NAV and Sunroof with an amazing price and monthly payment. They gave me a discount on the 7year 100K warranty and I left there feeling great. I bought the car 10 hours later. I have to say the place was clean, everyone was dressed to impress, very courteous, accommodating and I called a million times and no one seemed to mind. I would recommend this place to anyone. Last but not least they even let me bring my dog and we hung out with all the staff for about 3 hours filling out paperwork and getting everything finalized.

Fotis123

Oct 17, 2013

Kirk was very professional and helpful. He answered all my questions and offered some options. After explaining to him what I was looking for he made sure I am happy with the car and explained everything that I asked.

mlcougar2002

Oct 17, 2013

Called at noon, had a car by closing time at the right price and right rate. The guys were very accommodating and it was a great experience.

Shakila307

Oct 17, 2013

Best place to buy your dream car.mr Zafor khan was really helpful and friendly which made me feel like I am buying from a trusted dealer.Service was really great and salesperson kept me on touch for future service related issues. I truly recommend this place for anyone .to me its a five star service .

bforvw

Oct 15, 2013

Great dealership. I went in to purchase a 2013 Volkswagen and I walked out with the perfect vehicle. The staff was great and very polite, they answered all my questions and helped me get a great deal. I will certainly be recommending this dealership and I will be coming back to purchase another vehicle in a few months for my son. I suggest everyone visit Ms.Desiree Greer she is awesome!

Edwardcooper

Oct 15, 2013

This is the best dealership I have ever had the pleasure to work with. I have referred 1 person already. I worked with a wonderful salesman his name was Lucky Waite. His attitude an his demeanor says a lot for Teddy Volkswagen . They were totally transparent. Ron Frederick te Gm was also nice enough to leave his office an thank me for my purchase. Teddy has a customer for Life.. Thanks Teddy.

firebird1312

Oct 15, 2013

Salesperson was very friendly, patient, knowledgeable, and knows how to relate to customer. He helped me to make decisions. I didn't know whether to buy a new car or lease again, He let me test drive several times and spent a whole afternoon with me, even bought lunch and beverages. But also other staff and manager were friendly.I am happy with the purchase of a luxury version of the CC for a very good price. I didn't have to worry about the old leased CC, extra mileage, damage, etc.

sexcey

Oct 15, 2013

My experience at this dealership was a great one. My sales person was Doug Lee, he showed a very friendly nature, and he was understanding and had concern of my price range.

vrmg21

Oct 15, 2013

Working with Kirk Alley was extraordinary experience. Kirk brings his great personality to his work and shares it with customers.We felt like we were talking to long time friend who knows the products and trying to work out the best deal for you. No pressure but power of facts and numbers, clearly presented and easy to understand. Kirk is going out of his way to make you happy and feel appreciated.I will definitely recommend Kirk to other people.

bforvw

Oct 14, 2013

Great dealership. I went in to purchase a 2013 Volkswagen and I walked out with the perfect vehicle. The staff was great and very polite, they answer all my questions and helped me get a great deal. I will be recommending as many people as I can and I will be coming back to purchase another vehicle in a few months for my son. I suggest everyone visit Ms.Desiree Greer she is awesome!

HAROLD

Oct 11, 2013

MS TASHEKA WAS GREAT SALES PERSON. SERVICE WAS EXCELLENT. PROCESS WENT SMOOTHLY. VEHCILE CAME IN CLEAN AND ON TIME. GREAT DEALER SHIP . HIGHLY RECOMMENED.

Oliveira

Oct 10, 2013

I bought a CERTIFIED 2010 VW EOS a few months back, found myself with a flat tire on the side of Interstate 684 2 weeks ago, no big deal I thought, went to the trunk to get the tools to change the spare tire and to my surprise, NOTHING there to change the spare tire. When the emergency vehicle came to help, they couldn't, VW comes with a unique lock on the tires and the KEY to unlock was nowhere to be found, so I had to tow the car. I called the dealer to complain and ask for the tires lock key and the tools to change the spare tire that should come standard with every vehicle, they said, "Too bad, you bought this car a few months ago and we don't have to do anything about it". I was not asking for them to reimburse the $250.00 towing charge I had to pay, I was simply asking for the tools and lock key it should have been in the car. They wanted to charge me to remove the locks from the wheels and for the tools. I had to bring my car to another dealer to remove the locks and pay for it. Managers Anthony and Brian are the worse businessman I have ever seen, it would have cost them next to nothing to remove these locks and about $30.00 for the jack/tool. I have put several complaints with VW, when a dealer sells you a CERTIFIED vehicle, it is expected that standard tools like a jack and the lock key to remove the tires to be in the vehicle. STAY AWAY! ah, and I almost forgot, when I picked up the vehicle, I noticed there was no owner's manual, I told the salesman before I drove off the property and he said, we will send you one....I am still waiting.

oliveira

Oct 10, 2013

I bought a CERTIFIED 2010 VW EOS a few months back, found myself with a flat tire on the side of Interstate 684 2 weeks ago, no big deal I thought, went to the trunk to get the tools to change the spare tire and to my surprise, NOTHING there to change the spare tire. When the emergency vehicle came to help, they couldn't, VW comes with a unique lock on the tires and the KEY to unlock was nowhere to be found, so I had to tow the car. I called the dealer to complain and ask for the tires lock key and the tools to change the spare tire that should come standard with every vehicle, they said, "Too bad, you bought this car a few months ago and we don't have to do anything about it". I was not asking for them to reimburse the $250.00 towing charge I had to pay, I was simply asking for the tools and lock key it should have been in the car. They wanted to charge me to remove the locks from the wheels and for the tools. I had to bring my car to another dealer to remove the locks and pay for it. Managers Anthony and Brian are the worse businessman I have ever seen, it would have cost them next to nothing to remove these locks and about $30.00 for the jack/tool. I have put several complaints with VW, when a dealer sells you a CERTIFIED vehicle, it is expected that standard tools like a jack and the lock key to remove the tires to be in the vehicle. STAY AWAY! ah, and I almost forgot, when I picked up the vehicle, I noticed there was no owner's manual, I told the salesman before I drove off the property and he said, we will send you one....I am still waiting.

Muhsina143

Oct 7, 2013

Not a bad experience for first time in Bronx Volkswagen dealership... Sales rep. tried their best with purchase,trade, info needed etc. I wasted all day there at the end they tell me the model I wanted out of stock I expected panoramic sunroof, navigation system etc...

Carlos.gonzales1271

Oct 5, 2013

Frank Pena helped me through the process of buying a new car, he was very knowledgeable with the product and assisted me in every possible way to get the best deal in my new 2014 TIGUAN SEL. I highly recommend this dealer.

mkhater

Oct 5, 2013

Overall the Teddy Volekswagen dealership personnel showed excellent professional attitude and courtesy. More specifically, Kirk Alley wasextremely helpful and friendly in discussing my options for buying a car

gusty881

Oct 1, 2013

I purchased a 2013 Passat last Sunday on September 29th. Frank assisted me with my purchase. He was extremely helpful, polite and enthusiastic throughout the purchase. He was also very knowledgeable and informative about the specs of different vw models. It made me easy for me to choose what I wanted. Lastly, he was willing to above and beyond accommodating me with my needs.

katienguyen660

Oct 1, 2013

Kirk Alley is very knowledgable in his expertise. I will definitely recommend clients to come to Kirk. Kirk is very professional and will make you feel comfortable enough to ask any questions regarding the vehicle that you are interest in- most important is, he was able to answer all of them.

mjas86

Oct 1, 2013

I went to Mr. Kalra and Mr. Jafor Khan at TeddyVolkswagen LLC. They were of great help. They helped me buy my new pathfinder. They are the best. I came all the way from Queens by JFK Airport to the Bronx to buy from them. I recommended them to my family and friends and highly recommend them to anyone else.

shaniece914

Oct 1, 2013

Kirk Alley went out of his way to find me a vehicle that would make me happy. I really appreciate the time he took with me to explain the safety features of a volkswagen. I highly recommend Kirk for his professionalism, and no nonsense attitude. He was really great to work with.

lubys

Sep 30, 2013

We received the best service that any one could get when purchasing a car. Mr Pena help us get a great deal while helping us select a great car.

Mauri999

Sep 30, 2013

All I can say is that I hate buying cars but thing went smoothly at Teddy. Frank Cortes helped me find the Beetle I was looking for. I look forward to come in for service and see if the experience is just as good

Meo143t

Sep 30, 2013

It's my first time to a Volkswagen dealer in Bronx NY...it was a good experience they were friendly...they tried they best help purchasing & trading cars prices...waisted almost all day there last minute tells me they don't have any 2013 Tiguan car with power tinting/ panoramic sunroof, touchscreen navigation....they tried their best services better than other dealer I been to at least...

SharLuvsVW

Sep 30, 2013

I went to VW to look around, Mr. Khan greeted me and asked if I needed help, what the heck I said yes. I really did not know what I was looking for and had many questions but he was patient and answered them. We decided on the Jetta, since it is fuel efficient and economical. We took the car on a test drive, I love the way it felt, I knew this was the car for me. I was thinking that based on my budget, and this being the first time financing I should consider pre-owned. Mr. Khan said that he will check with the banks and finance manager and see what I would get approved for within my budget. Guess what? I got a NEW Jetta at a monthly payments that makes me happy. I would definitely recommend Jafor Khan to my friends and family - great sales guy, not pushy, got a FULL tank of gas and an overall pleasant experience.

JasonNatal

Sep 11, 2013

If I could give this dealership NO STARS I would. My wife came in to purchase a new car for me because she has a disposable income. These scam artist told my wife a variety of stories regarding her approval and even told her that she did not make enough money to have two cars at one point. How is a woman who makes almost a quarter of a million a year not able to afford two vehicles. When asked to get in contact with their finance manager on the phone since my wife and I both work full time jobs and run our own side business and our schedules are busy it was next to impossible. Only after calling every 10 minutes would the nasty man even take out calls. Well we got out deposit back and just went and paid for a Mercedez Benz in cash. Thanks for wasting out time!

raboduro

Aug 17, 2013

My visit to Teddy Volkswagen was one of the best car buying experience i have ever had, the staff at teddy Volkswagen were courteous and professional through the whole process. I would definitley recommend others to visit Teddy Volkswagen for their next or future car purchase. Thank you all at Teddy Volkswagen!!!!!!

adamalexander

Aug 16, 2013

As far as buying a new or used car, they seem to be very good. All though I only found out my bottom line price, which was way more than I could afford, at the last possible minute. They did however come down and we worked out a good deal. My only issue is to say, just do not leave any of your personal belongings there cause you'll never get it back. I left in a rush and forgot my house keys and key chain on my old set of keys. This is obvioulsy my fault and only my fault, but I was told the keys are in the mail on there way back to me which was about 4 weeks ago, still never received them. I have since called, explained my issue, sent emails, never got a response back from anyone at Teddy. I will now have to go out and buy 2 new door locks at around 90 bucks a pop because I will not have my keys out floating around somewhere. Just to clarify, they have great cars and seem very friendly. I really don't understand why a company would let it come down to getting a bad rating, even just a simple call back would have shown me they cared a little about my situation. Sorry for the "not so good" review guy's.

Mikeatm

Aug 16, 2013

They were so accomdating and gave me the best price on the new car and on my trade in. I would defintly go back and /or refer them to anyone

Diva86

Aug 15, 2013

This is my first time purchasing a car and this experience was GREAT! The team I worked with was very knowledgeable about the product. I am very happy and would recommend Teddy Volkswagen to anyone.

lhgolds

Aug 14, 2013

I had previously reviewed this dealer because of a bad experience I had. Since I posted the review and complained, they did get me on the phone, address the problem, admit they made a mistake and fixed the issue. I thoroughly appreciate their response and action and I got the money I was owed so I am writing an update as I think it is only fair that since I posted the problem, I should also post that the problem has been addressed and fixed.

WhitneyAbrokwa

Aug 12, 2013

I received excellent, friendly, and competent service. Overall great experience! Loving my new Beetle and would certainly recommend this dealer to fiends and family. Thanks

LynnG

Aug 8, 2013

Do not use this dealer! They lie through their teeth and swindle you out of money you are owed. I was not smart enough to realize I should have not trusted what they told me and had them put it in writing. Biggest mistake I ever made. They took over a lease of mine from another dealer to get me into one of their cars. Told me they would pay off the lease along with the disposition fee, didn't pay the disposition fee and then came back and denied ever saying they would. Suddenly when this came up their warm and fuzzy side went away. I have had many cars in my life and dealt with many dealer...this one I will never go back to and I suggest you don't either

lhgolds

Aug 8, 2013

Do not trust this dealership. They lie more than most. I made a fatal mistake and took them at their word without getting all the details in writing and they screwed me. They took over my lease of another car dealership so I would lease one of theirs. They told me they would be paying off the remainder of the lease and the disposition fee. They never paid the disposition fee and then lied to me and said they never said they would. So I got stuck with it. Suddenly when I called to figure out all of this the warm and friendly service went away fast. They lie plain and simple. Won't go back to this dealer.

shlomsm

Aug 8, 2013

It has been a pleasure receiving the best friendly professional service by Mr Ron Frederick and Desiree Greer .This was our first lease they helped and walked us through the process as easily and comfortably possible.With utmost honesty.We feel we are in great hands for the term of our lease , we feel very secure.Highly recommended.

JeffreyEngel

Aug 5, 2013

Louie was our point person. He presented me with a reasonable exchange price for my old VW and managed the purchase of our new car. He was friendly, professional and knowledgeable. He was eager to make our experience at Teddy a great one. Kalra presented us with our financing options. He explained the financing program offered by VW credit really well and put everything together quickly. Tasheeka was lovely, knowledgeable and patient with us when setting up our cell phones and explaining the navigation and blue tooth systems in the car.Overall, our experience at Teddy VW was awesome.

Lina10

Aug 2, 2013

The dealership had the type of car I was looking for at a reasonable price & salesman was friendly, informative & explained everything I needed to know.

fmohsin

Jul 30, 2013

Luis was an excellent salesperson. He was very personable and he worked within our budget. He spent his time with us and explained everything thoroughly.

simipop

Jul 25, 2013

I will begin by mentioning that I am a returning customer to this dealership for the past 4 years.While my other experiences were fine, the most recent one was terrible and an unpleasant surprise:Parts were changed in a deceiving way - thinking that they would use the same brand of tires that I had on the car, I accepted the price offered. Service person failed to inform me that instead, for that price, he would put a cheaper brand. When I returned to have this fixed, I was treated disrespectfully. The service person did not acknowledge my issue and claimed he had informed me about the cheaper brand and its price. Untrue. In addition, several members of the staff (including branch and service managers) came in and out and pretty much ganged up, bullied, and cut me off by repeating the following phrase: "We're done." (That was the service manager; I believe Tom is his name.) I had asked for a refund but they denied it, instead offering me a credit towards my next service. However, after such a horrible experience, who would want to do business with Teddy VW, the "huggable" dealer?!? After today's horrendous experience, I can even envision them being capable of damaging my car next time, on purpose. Anyways, if they don't provide a refund, I intend to file a complaint with the appropriate consumer protection agency. Extremely disappointed that they would treat a customer this way.

tsydnor

Jul 23, 2013

I was met with professionalism from the start. My sales rep gave me his cell phone number and made it a point to follow up with me everyday. He was never pushy, just helpful with providing me with the information I needed to make a decision. What stood out the most was when I was traveling from a long disance ,by public transportaion, to get to the dealership and Luis picked me up about half way which cut 20 min off my trip.

Dramaj

Jul 20, 2013

Lucky Waite was amazing, attentive, enthusiastic and knew what i wanted and needed. I would give Teddy Volkswagen 2 thumbs up. Definitely a place id come again if i need a new vehicle.

KSchneider91

Jul 16, 2013

Not only was the staff very friendly, they distinguished themselves from personnel at other dealerships by expressing an eagerness to find the exact car for which my wife and I were looking. We wanted a new Beetle convertible in a specific color combination, and they found one in the region and committed to getting it for us once we agreed on a price. When deciding whether to buy, finance or lease, the staff was very helpful in providing whatever pricing options we requested. While shopping at the dealership, Desiree made sure that we saw the dealership's entire inventory of Beetle convertibles, so that we could compare all the available color and top combinations. The size of Teddy's inventory of this model was very impressive, and provided us a great opportunity to ensure that preferred the brown and beige combo. After confirming a price and terms of the lease, Teddy obtained the car within a day or two and arranged to have us pick up the car as soon as it was convenient for us. Overall, it was a great car shopping experience. And we love our new car!

malmdo47

Jul 1, 2013

I have to say that from the moment I walked through the door I knew I was at the right place. The level of professionalism and courtesy was second to none.

FogartyWalsh

Jun 30, 2013

The entire tea at Teddy Volkswagen has been great to work with, from sales and the Sales Manager, to Finance, to the General Manager it has been, overall, an extremely positive experience. Very service oriented, very customer friendly.

Angela

Jun 27, 2013

Undisclosed dealer fee's Extra fees for warranty on already certified pre owned cars Waiting close to 1 week for a refund even had to call VW Corp I want to WARN everyone about doing business with these people. Even the GM was unprofessional and inattentive !!!

Angiee711

Jun 26, 2013

I should have paid attention to the "red flags". It was very hard to get in contact with the sales people, even after I left several detailed message saying I wanted to leave a deposit. There were undisclosed "dealer" fees hidden in the contract, and not accounted for on the ledger. Close to impossible to get my deposit refunded. I actually had to contact VW corp. to expedite the process and I'm still waiting. Almost for got to mention the added fee for a bumper to bumper warranty on a already pre certified car !

EdwinCamejo

Jun 23, 2013

I will start by writing I walked in to Teddy Volkswagen and bought a car. My entire deal was negotiated within 1.5 hours on my first visit, mostly due to my asking questions. Lots of questions. My second visit I brought in my trade in and drove home in a new car. Read about it below, it really turned out to be a great car buying experience.I had a trade in that had a blown alternator. A 2005 Passat GLX V6 4Motion. It was in great condition as it was garage kept and I had all the VW service records...except for a blown alternator. I decided to trade it in and was given an estimate sight unseen under the condition that the car was in the condition I stated. I knew it was, but they had no reason to believe me. Ron Frederick gave his word that after having his technicians review the vehicle if it was only the alternator that needed repair and the car was in great condition, he would honor his trade in appraisal. My perception of car dealers has changed after my experience with Teddy VW. They honored the appraisal value once they saw the vehicle but that is only the beginning. The pricing negotiated for the vehicle was not as drawn out as I was experiencing with other dealers. It was straight forward. There was still some negotiating but they were not trying to take advantage of me. I left a $1000 deposit on Wednesday and brought my trade in on Saturday. In between, Desiree Greer worked with me over the course of three days validating information on the vehicle of my interest. She actually returned my calls with the intention to help me. I was working on a deal with two other dealers and they were not responsive at all which didn't make sense as I ended up being a buyer. Desiree also worked with me in helping me make sense of the figures I was provided during the negotiation process. She set up conference calls with her manager so that I was more knowledgeable as to how the numbers were derived. After that I knew I was going to close the deal on my end if they honored the appraisal amount. They kept their word throughout the entire process and I am riding in a 2013 GLI Autobahn with Navigation. On my drive home I found myself thinking this whole process was much easier than one my friend went through two months earlier for the same car at another dealer...and he did not have a trade in. Can you believe that? In all seriousness, if you are looking to purchase a Volkswagen vehicle, go see Teddy Volkswagen. It really won't hurt to try them first. You can save yourself the hassle going elsewhere. They were fair, courteous and honest. What a combination. Thanks,Ed

FPGar

Jun 21, 2013

Friendly welcome, good atmosphere, willingness to provide good service and facilitate the transaction. It was a pleasure buying a car from Teddy. Tasheka Myers was a great sales consultant, very professional.

jpinto828

Jun 19, 2013

Walked into the dealership with the idea of just test driving the Tiguan. Jason approached me as soon as I entered the gate outside in such a friendly matter. He was just great overall. It was one of the best experiences I've had in a car dealership.

lilnyrue

Jun 17, 2013

My overall experience at Teddy Volkswagen was beautiful from the beginning to the end. I want to personally thank Desiree Greer, Bryan Kraft, and Tony Arnette for making my leasing experience such a positive one. Desiree you are a wealth of knowledge! You provided me with so much information that aided me in making an informed decision as to which model was best for my needs. Bryan thank you for cutting a close deal for me and Tony thank you for negotiating and sealing the deal! I cant tell you how pleased I am with my new 2013 Jetta. I won't hesitate speading the word about the professonalism and courtesy I received at Teddy Volkswagen! Keep up the good work!SincerelyAmanda B.

smnp02

Jun 17, 2013

Mr Moses was very pleasant and welcoming. He spent as much time as I needed to explain the features of the car and to understand what I was looking for my daughter and her needs. The test drive was awesome and due to his driving experience he exhibited the driving features of the car. The entire purchase experience was made simple due to his patiences and relaxed demeanor. He is an excellent staff member of this dealership. Sincerely, Saundra

southbeach41

Jun 14, 2013

" What a great experience I had at Teddy volkswagen , purchasing my son's first new car, much better than mine 13 years ago at Nissan at Premium Nissan. Jed the sales manager was very professional, humble, approachable , and got the paper work rolling. He played no games. Bryan Kraft sale consultant was very kind, informative, explained everything in detail regarding the contract. I could not run into a better team on this particular day. WOW! Bryan was great at giving my son a great overview of the car before driving it out! Jed and Bryan , thanks for making my son feel special , especially a few days away from father's day. Will definitely be back to Teddy volks. Keep up the great work!

berkysramirez

Jun 13, 2013

VIP service, prompt service. When stepped into this dealership, I felt like home. Very welcoming atmosphere. No one was pushy, we took our time deciding what we wanted and was in our budget. Bryan explained all options we had and made it easier to choose what was convenience for us. We loved Bryan's expertise when it came to the VW product, very explanatory, descriptive, well trained sales person. Bryan made us believe in a product that we are not familiar with and for this we think he is a very good example of what an excellent sales person should be. Thanks to the GM, Sales Manager, Finance Manager, and last but not least Bryan Kraft for his great assistance.

cdburner1015

Jun 12, 2013

It has been maybe 9 months since I purchased my car from this dealership. However, after returning for my first service appointment this week, I was reminded how amazing this dealership is. My sales rep Bryan Kraft provided me with the absolute best buying experience I have ever experienced. His knowledge about Volkswagen and their products is impressive as is his genuine willingness to provide unbelievable customer service. He has continued to ensure that my experience with Teddy Volkswagen be a positive one, even while I was there for service; NOT sales. I also much compliment Jed the Sales Manager. Not only did Jed remember who I was, he remembered my name, and the the car I bought. That not only shows me that your manager is involved with the dealerships customers, but also that that really do take a personal interest in each and every one. Thank you...MK

Babylucabean

Jun 11, 2013

I am so excited to have my new VW Beatle Convertible! Bryan Kraft and Jed were so nice and made my experience stress free! This is my third VW and now I have my dream car. Bryan went out of his way to accommodate all of my needs and wants for my car and Jed was the seal on the deal with the right price. The went the extra mile to make sure I was happy and left with a smile on my face and a feeling of satisfaction. I am so happy to have met Bryan and establish a relationship with my VW family. Thank you for making my dream a reality!

gti2golfr

Jun 1, 2013

I gave this dealer a straight 5-star rating since everyone that I met here was professional, honest, and friendly. I don't like playing games when I go to a dealer and what I want from them is that they give me their true best offer for a new car so I could make a good decision on what I want to do. I've been to several VW dealers before Teddy VW for the past few weeks but none of them struck me as honest as the people I met at this dealership. The salesperson, Desiree Greer, and the GM, Ron Frederick, are the two genuine people I met here. I explained to them my case and I truly appreciated them for exploring all avenues so that the dealership and I could both agree to a certain number. On the day of the signing, I found Ron to be a man of his word and honored the deal we agreed on the night before. The person in charge of the contracts explained to me the numbers that were in the papers that I needed to sign and was open to any questions that I had. Everyone there was very helpful even the guys in the service department when I dropped of my car for trade in. Needless to say, my experience here was truly excellent.

jimkearns

May 30, 2013

I am from Vermont and my VW warning lights indicated I needed to get to a dealer immediately. I called and they saw me immediately, put my car in front of the service queue and got my problem resolved in 3 hours. The service staff was great, professional, and courteous. The labor rate was much higher than that of my local dealer, but it is NYC, so I understand. The actual service tech (whose name I do not recall) who worked on my car was fabulous!

foreveryoung1978

May 25, 2013

Buying a car is difficult when you are a woman cause people want to take advantage of you. That was not the case for me when I purchased my car at your dealership with the help of Anthony Batts. Anthony didn't pressure me in anyway and thoroughly explained every single detail to me. He took the time to go over the entire car with me and when it came to the paperwork he was very patient and answered all questions in detail. Your dealership was very busy at the time when I was there and I very much appreciated the time Anthony took with me when he could of been helping so many other people. Anthony made my car buying experience very satisfactory and non stressful. I will definitely be recommending him and your dealership to my family and friends. I myself will be returning sometime in the future.

happybee02

May 25, 2013

Even though my experience wasn't the best with Jed I will continue to come back to your dealership and will continue to recommend you to family and friends.

Aida122

May 22, 2013

I will begin with saying that Teddy's Volkswagen is the best car dealership I have been to,and I like everyone else have been to many.The service is outstanding. Thanks to Lucky Waite, Ron & Tony I am in my new car. I would definitely recommend anyone I know to go to Teddy's Volkswagen.

BigE

May 21, 2013

Beware of the finance team they love adding extra digits to ure finance n mind fking you to get the extended warranty my sales rep was a female she dnt no nothing about the car she was selling me lucky i did my research b4 buying , when you start talking numbers ull notice co-workers budding in n trying to force the car on you... There are only 2 real professionals in the building the rest are garbage and have no clue. Point blank read everything they tell u to sign 3 times!!!!! And my car broke down 3 days after i baught it brand new!!!!!!!

Cindy145

May 21, 2013

My husband and I already owned a 2005 Volkswagen Passat and decided that the time was right for us to trade that in for a new Volkswagen Jetta. Lucky Waite was a very good salesman and, working together with General Manager Ron Frederick and Financing guy, Anthony, got us the best deal possible. They all know their business and treat everyone in a very friendly and helpful manner. We would recommend this dealership to others without hesitation.

Tberisic

May 19, 2013

I've been to a lot of dealerships in the last week, but none of the others came close to what I experienced at teddy Volkswagen. Ron & lucky got me the car I wanted at the price I wanted and more!!! unbelievable customer service, I never felt pressured. I would definitely recommend this dealership to a friend!!!

Gjoaquin89

May 18, 2013

Great service! Not pushy or intimidating like most other dealerships. Very friendly and accommodating. Desiree was awesome! she took her time with us and was very patient and flexible towards our needs. The GM Ron is a very nice genuine man. They Helped make our transition from end of year to financing a smooth one. I would definitely recommend this dealer to anyone searching for great service and even better prices !

salgiordano

May 17, 2013

I am very pleased with the way I was treated and will go to purchase a new car in the future also . Paul / jason top all and rock with making me happy Sal Giordano.

Cal426

May 12, 2013

Really amazing experience,extremely friendly easy to talk to and good at explaining things. Really quick and was out the door in no time. To have a dealership like this in the Bronx is simply one of a kind.

Juvy

May 2, 2013

Buying at Teddy Volkswagon was an absolutely wonderful experience! The staff was extremely friendly. My niece got TWO stuffed animals. My dealer Junior was very polite and professional. The other staff were also very friendly and helpful. They answered every question that I had about my vehicle. Overall, it was an absolutely great experience.

Pupeyes6

Apr 19, 2013

I loved my experience at the dealer ship. I walked in a Jed asked me what I wanted and provided me with a bunch of options. Anthony Batts was also very helpful. This is my first time doing business with this dealer and would definitely come back again. Thank u Jed for all of ur help and patience.

imonteverdi

Apr 17, 2013

The reason for the visit on 4/16/2013 was for service on the vehicle. My experience with everyone at Teddy Volkswagen was, again, to notice how exceptionally competent they were. Their professionalism was coupled with what I sensed was a genuine friendliness. Competence was notably exhibited by everyone: (1) Fran, who gave me over the phone helpful directions to the dealership from Larchmont on Interstate 95; (2) Tristan, when I arrived on time (even a little early at the entrance to the parking lot for service (see my (1) comment re Fran; she saved me some time); (3) Nikki, on her help with the vehicle service (programming vehicle keys and Courtesy Multi-point Vehicle Inspection/Check-up); (4) Nancy, on dealership quality of service; (5) Denise, on paying for the service by charge card.

tdg13

Apr 17, 2013

Lucky was a friendly and personable sales person, but overall, the staff at this dealer seemed unknowledgeable. A simple warranty question took over an hour to answer, as the staff went around trying to find the answer. The answer essentially came from a booklet, which did not leave me with much confidence. The financing staff was unorganized, and over a week after I left with the car, I was still getting phone calls for information they still needed. I would not recommend this dealer.

Rmarti105

Apr 13, 2013

We went in just to take a look at The Jetta v. The passat. We had no intention of getting a car yet because our credit score had suffered lately. However they were able to work with us and we drove out with a brand new car that same day! Our sales consultant Franklin was very knowledgable. He def knew his cars and gave us comparisons. He even gave us a mini tutorial with our new car. I would definitely recommend this dealership. They were friendly and understood our situation and made every effort to help us. Thanks Teddy VW!

TISHYBUBBY

Apr 10, 2013

JED IS EXTREMELY PROFESSIONAL AND VERY HELPFUL .. I WILL ALWAYS GO BACK TO HIM FOR CARS. MY CAR WAS INITIALLY SOLD BY JUNIOR WHO NO LONGER WORKS THERE, HOWEVER, I APPRECIATED HIS HELP AND ASSISTANCE. I FIND THAT EVERY TIME I CALL OR GO TO THE SHOW ROOM AFTER BUYING MY CAR WHICH I LOVE, I ALWAYS GET FIRST CLASS HELP. VERY KIND PEOPLE ANSWER THE PHONE, WHICH IS IMPORTANT TO ME, AND THEY ALWAYS TRY TO HELP IN ANYWAY THEY CAN. I WILL ALWAYS GO BACK AND HIGHLY RECOMMEND TEDDY VW.

Grantb2003

Apr 9, 2013

This will be my 6th car and I have got to say that it was the best buying experience I've had. The employees are kind, welcoming, laid back, and really make you feel like more than "customer 105". Desiree was great the entire time. The GM, Ron, is also very personable and it's obvious that he's a genuine guy and not out to get you. Will definitely recommend to anybody and will be back in the future.

Jcap5656

Apr 7, 2013

From start to finish Junior was professional and responsive. I can honestly say he put the needs of his customer first. Thank you Junior! U

grimreaper364

Apr 5, 2013

When I entered the Dealership the staff was very friendly and helpful, Unlike other dealerships this one actually had knowledge on their cars, The car that was recommended to me was the Volkswagen CC, I thought I wasn't gonna get approved because of my credit, but they never gave up and found me an approval from a bank with no down payment, So I drove off with a 2010 Volkswagen CC that day.

MarvinLaBorde

Mar 27, 2013

I was recommended to Teddy Volkswagen by the internet site, TruCar. From that site, I found that Teddy offered the lowest price for my 2013 Jetta GLI. I later found that the TruCar price was pointless as the dealership did not recognize the company and did not necessarily honor the prices of TruCar. Now I am leasing the vehicle, but the price should still be honored since after the lease period I might consider purchasing the vehicle.My primary salesperson was Kenny McGill, even though before going to the dealership, I was told I would meet with either "Emily" or "CJ." I was pressed for time since I was on my lunch break so Kenny had his work cut out for him. I was turned off since I was told I was going to meet with Emily who had all my paperwork and would be helping me. At no fault of his own, Kenny did not know why I was there and did not know of my intentions. That just ruined my whole visit. I reached out to Emily explaining how I was not pleased with the service and not pleased with the "old switcheroo".Kenny was nice enough to call the next day and address my concerns. We hashed it out over the phone but I ultimately decided to return to the dealership since I really wanted to purchase the car. I made my appointment and arrived at the dealership on time. Kenny was busy assisting another customer, but got to me right away. Since he now knew what I came for, he was prepared to show his skills as a salesperson (even though he didn't have to). I had a price in my head for a monthly payment of $275, but they came at $300. I really wasn't comfortable with the number but didn't want to lose the car. The final monthly price came to $299. We went out for a test drive, and had a great time as he expressed interest in purchasing the same vehicle.Now it was time to fill out paperwork. I was already in the dealership for around 3 hours. I wouldn't see Kenny for a couple of minutes as he ha to go speak with his manager, Tony regarding my purchase. After contacting my insurance company to get the paperwork together, Kenny informed me that I would need to call them again to change my address so it can match the binder on the car. Minor setback, but we managed to get through it. I was then able to meet with Tony personally to finish the paperwork.Tony was a great person to talk to. I could relate to Tony as we lived in the same neighborhoods and he was very easy to talk to. Tony had the job to inform me of the bad news that Kenny made a mistake and my monthly payments were not $299 but in fact $313 per month. At that time I was very frustrated but just wanted to get out of the dealership since i was now there for 4 hours. Tony apologized again and again for the mistake but there was nothing I could have done about it now. I signed the paperwork an was ready to get to my NEW car. However, there was one more problem. I overheard another salesperson say that the inspection sticker needed to be changed on the car and they couldn't find Kenny. So I had to sit there in the dealership, NEW keys in hand waiting for this new problem to be fixed. I was too tired and too hungry to get angry.A total of 5 hours later, I was out of the dealership, driving my new car. Overall I was ok with my dealings at Teddy Volkswagen. This was my first time purchasing a new vehicle. I would go back to this dealership for my next vehicle. Howcome dealerships don't give out little gifts when you purchase a new vehicle? That should be something I think dealerships should look into/

Sango929

Mar 27, 2013

My wife and I went in to Teddy VW dealer with the intention to lease a new car. When we entered we were introduce to a salesman named Kenny McGill. My wife and I told him what we were looking for in a car. Mr.McGill quickly introduced the VolksWagon Jetta. He was very informative about the vehicle, and really down to earth. In my opinion Kenny did an excellent Job. With the Help of Kenny speaking to Tony Arnette the Finance Manager my wife and I drove out that night with a VW Jetta. Over all Teddy VolksWagon Dealership was very clean, the salesmen were very friendly from the moment we walked in. Thanks again Kenny McGill and Tony Arnette for doing a great Job.

ckanepac

Mar 23, 2013

Bryan Kraft is a wonderful asset to Teddy Volkswagen. My family has purchased three cars from him and each time the experience is wonderful. I will continue to refer family and friends to Bryan and the staff at Teddy Volkswagen.

wolfsburg1

Mar 21, 2013

Awful.no help on the sale,no call back,The salesmen was like dealing with a 12 year old.They also tried to add on $1000 to recondition the car .Check fluids ect ......

rickcugini

Mar 19, 2013

All round, a terrific experience.Cyle Perry our sales rep, was outstanding in negotiation and customer service.I highly recommend visiting him at this dealer.We left very happy and got the car we wanted at a fair price.

TiguanFan

Mar 16, 2013

I was helped by Kenny Mcgill. He was very jovial, easy-going and helpful. His patience was definitely appreciated. I got the exact car I wanted. I think it would be helpful if prices were made clear, ie. if I'm paying $250 for something, it should stay that way by the time it's time to sign papers. Overall, I had a very positive experience.

abigwhite1

Mar 13, 2013

To whom it may concern, as I fore stated both employee Lucky Waite and General Manager Ron Frederick are exceptional peopleI have in the past dealt with various car dealerships, but never with friendly and honest people like that at teddyvolkswagon, I have already recommend teddyvolkswagon were i wash my car, the owner and his employees was so in press with my new volkswagon . I told were i brought my car and the dealership, I can't wait until mt brother see my car, I believe Germany bills the best cars, excellent job Lucky & Ron Happy Volks owner Alfonso White

Lowesky Pereyra

Mar 12, 2013

The overall experience was great. Kenny Mcgill provided me with an opportunity to make a decision after he offered a reasonable deal. I couldn't resist on the car..

DaddyDayCare

Mar 12, 2013

VW Service Dept is GREAT!Nicky (Service Rep) is a true asset to the VW brand and should be recognize for all of her efforts. She is the reason I always come back.Donald is also a great representative of the brand. Very professional staff.When it comes to your precious VW they are never too busy to answer your questions, in detail, even if you have asked the same question a thousand times. :-) *I should know everything there is to know about my 2007 VW Rabbit... LOL!Their Service Techs are extremely knowledgeable and can be trusted to do the right job the first time around. Therefore giving you piece of mind that your vehicle is up to industry standards. *Shout Outs to Raphael (#1 VW Service Technician)Overall the VW Service Dept makes you feel like family and that type of service is next to impossible to find. I would Definitely recommend friends and family to Teddy VW!

Lowesky24

Mar 12, 2013

The overall experience was great. Kenny provided me with an opportunity to make a decision after he offered a reasonable deal. I couldn't resist on the car..

kbinckes15

Feb 25, 2013

I was very happy with my experience in purchasing my new car. Bryan Kraft was very helpful and informative throughout the whole process. I am satisfied with my purchase.

Donnanr

Feb 15, 2013

Desiree was friendly and extremely knowledgeable. She stayed overtime to answer all of our questions. She was willing to work with us as far as price went. I would highly recommend this dealership.

Foodboy

Feb 14, 2013

They are dishonest! Made me come all the way (like 40 miles) to see a car that was already "sold". Why? Just to have back-up in case. Don't return my phone calls or emails. Why would they say a car is available when It has a "sold" sticker on it?

imonteverdi

Feb 14, 2013

Franklin Cortes (Frank) was exceptionally helpful in finding the car that I wanted. He was also very helpful in answering all of my questions. He is exceptionally competent, and he is an extremely fine representative of the Teddy Volkswagen dealership. Other personnel (e.g., Emily Day, Jonathan, Mike, Lisa, Nancy, and others) at Teddy's also were all very helpful and friendly, Teddy Volkswagen has assembled an admirably competent team effort.As an owner of eleven cars over many years, and 3 Jettas the past 22 years, I am happy to say that Teddy Volkswagen is among the best dealers that I have seen. I definitely recommend Teddy Volkswagen dealership,All of these reasons clearly answer the question "Why" I have given the Teddy Volkswagen dealership the above "Great" ratings in my review.

rkpeja

Feb 1, 2013

Great place to have a good deal at the fastest time possible. All done within a couple of hours. Two thumbs upAso the sales person was very friendly and help me with getting the best deal possible.

VERY satisfied in THE Bronx..

Jan 31, 2013

This Dealership is extremely helpful and honest. The salesman i worked with Lucky Waite was not just professional but very attentive to my every need. I have recommended my family and friends to Teddy and I will be back once my lease is up. Thanks again Teddy Volkswagen..

Windy Fong

Jan 31, 2013

Since going to Teddy I have recommended two family members to do business with them. They were honest , courteous and very knowledgable . They made my shopping experience a real pleasure. I will be purchasing all my cars from them in te future. Thank you so much Teddy. And I also want to thank my Sales consultant Lucky Waite he was a real professional from beggining to close. He made my shopping experience a real pleasure. Thanks again Teddy Volkswsgen.

VWDUBBIN

Jan 30, 2013

Met with a salesman named Mr. Waite who is professional and patient with an enormous amount of product knowledge on the cc. I am a longtime lover of VW's but was not familiar with the cc at all. Typically I buy the Jetta or Golf. However, after Mr. Waite explained the bells and whistles of the cc, offered a test drive and helped me finalize my decision on buying this car; I now know the cc is for me. I didn't feel pressured at all. I really appreciated the way Teddy VW does business, I commend you for that. I will definitely, come back to this dealership for my purchase when I return from overseas.

derick78

Jan 26, 2013

This was absolutely the best experience I've had when purchasing a car. The level of customer service was outstanding. We were fortunate enough to have Lucky Waite as our sales rep and he literally spent the entire day with us as we were having trouble narrowing down the perfect selection. He was an absolute straight shooter with us from beginning to end and his patience, professionalism and honesty is to be commended. The entire staff was truly dedicated to making sure they hit on all points such as making sure we satisfied with the selection and it satisfied our budget. Lucky has also made it a point since our purchase to call us to check up on the car and to make sure that we were not having any type of buyers remorse. I already recommended my bro in law who also completed a sale and I will be returning very soon as the Lease on my second car (toyota) is soon set to expire.

Gashipr

Jan 26, 2013

My sales representative was Desiree Greer, i found her to be very pleasant and understanding. I will recommend teddy volkswagen to friends and family when i can

jclemente

Jan 26, 2013

Staff are knowledgeable, patient and supportive. Great customer service--I am a Volkswagon customer of over 10 years, and will continue as a result of the strong/dedicated staff at Teddy Volkswagon. Keep up of the good work!

johhnny tribeca

Jan 26, 2013

The staff was courtious,patient and answered all my questions.There were no hidden costs or unpleasent surprises.I would recommend this dealership and Volkswagen products to anyone interested in a new vehicle.

odanna

Jan 26, 2013

Lucky Waite and Tony were phenomenal. They helped my husband and I get a beautiful car that was was within our budget. I've been to many dealers and I was not treated with such respect as these two gentlemen showed us.

RoRo1005

Jan 26, 2013

I had been looking to trade in my car for months, finally found a great that not only fitted my style but also my budget. Mr Jimenez was not only very helpful, and knowledgeable of all the vehicles in the dealer.But also his professionalism, and motivation to help me the customer was exquisite.I highly recommend this dealership.

Teresa3362

Jan 26, 2013

I will most certaintly recommend others to purchase a vehicle at Teddy VW. The salesman Jose Jimenez made me feel exceptionally comfortable at TeddyVW. I have visited many dealerships and have not met any salesman like Jose, who is very knowledgable about the cars and displays excellent people skills and very patient with his customers. Jose has definitely made me feel that he will be available to assist me in the future if I have any problem with my new Jetta VW. I have never experienced this with any other salesman at a dealership Teddy VW. Keep up the good work Jose J.

verleyg

Jan 26, 2013

Great people to deal with. Very supportive and easy to communicate with. Professional and and cunstomer centric. I had all my questions answered,they are good listeners, and I was very impressed with the way they make me feelwelcome. Finally, they made me feel they need my business.

mpotts62

Jan 8, 2013

Teddy Volkswagen brings great credit to the Volkswagen brand. My experience could not have been more positive. I literally walked in with the information about the car I was interested in and the options and accessories I wanted included. Within 5 minutes, my salesperson Walter had pulled the car out for a test drive. Returning to the dealership after the test drive, I find out that Wes, had already put together my deal and was simply awaiting final approval from Volkswagen Credit. In a mere 45 minutes, I had the car I wanted, with the options and accessories I wanted and at the price, to the penny, I wanted. There was no pressure, no haggling, no stress. I signed my contracts; then everyone in the dealership made a point of shaking my hand (even taking pictures) and thanking me for my business. Wes in particular took my hand, looked me squarely in the eyes and told me that if I ever had any issue or questions about my purchase, that I should call him immediately. I could see that it wasn't slick salesman BS. He meant it. At least, he certainly made me believe it. If that's the way they do business everyday, they'll be around a very long time and have many, many satisfied customers.

Monique Tabbs

Jan 1, 2013

I've been looking at the CC for several months. I love the look of the car and went into the dealership to have a closer look and get some information about it. Harold Munger was extremely helpful and knowledgeable about the car. He wasn't pushy, instead he answered my questions and told me to think about it and if I had any other questions to give him a call. He followed up the next day to see if I had questions (which I did) he answered them and offered to find the car with my desired features. Harold Munger and the General Manager Wes Williams treated me royally and got me into a beautiful CC in one day . The process was fast and painless. I love the car! Thanks Teddyvolkswagen

GTI2013Gwyn

Dec 29, 2012

On a cold December evening, I travelled all the way up to the Bronx to visit this dealership. The dealership was recommended by a friend who shared a wonderful experience resulting in their purchase of the same car I was interested in buying. I spotted the car -2013 GTI- that I wanted. Upon entering the dealership, I encountered Junior Corcino who would eventually become my salesperson. This is a large and expensive purchase so it was with skepticism and caution that I responded to his very friendly greeting, "Hello" "Can I help you". I got a sense that he was genuine in his desire to help me. We ended up having a fantastic rapport. Junior has a gentile, patient, non-judgmental manner. I even learned that his dad is a fan of the Rolling Stones ;-) -that is an inside joke between Junior and I. Junior took me back to see and learn more about the features of the GTI up close -details which I had not considered or expected to find. It was a very refreshing and exhilarating experience. His guidance helped me to solidify my choice. I left that evening determined to make this purchase and now happily have this car home with me. My joy in making this lifestyle change is supported by both family and friends. Everyone is happy for me. Thank you Junior!I would recommend this dealership, which is perched upon a Bronx hill and bustling with activity, very pleasant, friendly employees and atmosphere.

mr.junior3737

Dec 27, 2012

Teddy's Volkwagen exhibits the very standard of excellent customer service all dealerships should strive for. I visited a number of places seeking a new car, but this was one of the few places where I felt like the people cared about what was BEST FOR ME, versus what was best for their bottom-line. The Sales consultants did see me as a dollar sign and showed every model that I inquired about. From a basic Jetta to a top-end CC, I never felt like they pushed too hard. When I finally settled on a few options (I chose a GTI), they were clear about the vices and virtues for each vehicle. Wes, the Manager even took the time to sit with me to discuss what he thought. Everybody was extremely professional and helpful. When I walked in, I was greeted with warmth and charm. Nobody tried to "sell" me. We had candid conversations about excellent machines. As an avid driver and former customer service representative, I know when I'm getting treated well. What makes this review even more indicative of Teddy's VW commitment to Service is that almost everybody in the dealership had a smile..Whether it was a customer or a Sales Consultant, everybody was positive and helpful. It was a good feeling. I'm happy with my car selection and even happier with the service I've got.

peppajetta

Dec 7, 2012

First let me say,I'am a 1st time buyer, and the Courtesy and Attentiveness I've recieved from the sales manager to the salesman was pleasant and rewarding. The professionalism that Mr. Pedro Serrano showed and demostrated made me feel comfortable from the test drive to the approval of my new 2013 Jetta. I will be a Customer for Life.

Unsatissfied

Nov 19, 2012

The worst experience ever. After three days of leasing a car i realized that the price was too high and i found a leasing company ,leasinglegend.com that i can get the same vehicle for $100 less a month. I was not satisfied with the price so decided to go back and try to see if i can work something out. I was told to wait to speak to someone. After waiting for two hours i finally spoke to, michael Inserillo, his response was "there is nothing he can do" when i try to reason with him his response was take me to court. Very disrespectful. Elvin. Never leasing or buying VW.

nesbiej

Nov 17, 2012

The overall service experience I had with Teddy Volkswagen and specifically with Frank Marcello was truly outstanding. The responsiveness and sincere consideration given to my circumstances and situation for getting my vehicle repaired was incredible. The attentiveness and courtesy experienced was unprecendented for me as I have never been treated in this way by any other dealership personnel in my 30 years of owning vehicles and requiring service of any kind. The quality of the body work conducted to repair my vehicle was excellent and very satisfying along with conscious effort to keep the cost of the repair at a fair and reasonable dollar amount.

wilrob1

Nov 14, 2012

I was very impressed with thye professionalism of Mr. Pedro Serrano. He waqs very courteous,and knowledgable of the product. He was able to answer all of my questions,and made me feel at ease in my purchase.

Molinaj718

Nov 12, 2012

Friendly. I was in a rush and ready to buy a car. They accommodated my request. I was out and about in minutes. Also, the service there is very professional. If you go in ask for Pedro. Nothing like getting a Marine to do things for you.

tone393

Nov 4, 2012

I went into Teddy's VolkWagon LLC in the Bronx to lease a 2012 CC as I had seen an advertisement - sign and drive. I was talking with a salesman when I was told that I had the great credit but my history was not long enough to lease and the salesman began showing me other VWs. Mr. Harold Munger began to assist me and was exceptionally professional. I was about to say 'Thank you, but no Thank You' when Mr. Munger stepped right up and went to work to make sure I left a happy customer. His knowledge of people and the plans best suited for my purchase were exact and accurate. I purchased my CC because his salesmanship provided the comfort necessary to put me at ease with my purchase. It was definitely more affordable for me to purchase than to lease and Mr. Munger knew that, his knowledge enabled me to get the car I desired instead of having to settle for another brand of VW. He is an exemplary salesman with a knowledge of people and a kindness and humbleness to make me say 'Yes, I'll take it.' I am very happy with my purchase Thanks Mr. Munger and Volkswagon for great and caring salesmen.

jam1198

Oct 21, 2012

The salesman, Harold, was informative and knowledgeable. He took the time to explain the car and show us all the features. He let us test drive the car and explained the pricing options. Price negotiations were calm and reasonable. I had visited other VW dealers and Harold was the difference. I would definitely recommend Teddy and Harold.

redneks

Oct 19, 2012

I was truly pleased with the service I received from salesman Harold Munger.He was kind and very professional .Because of him I drove away with Jetta 2013,and that I am truly grateful.

wop1tfl

Oct 13, 2012

I would to start off by saying THANKS to these guys. What you guys did for my family and I was just great. Im glad to had stop at Teddys before I went to another dealership. This is why you would to buy your car at Teddys Volkswagen, from the start when my wife and I walked in thru the doors we didn't get attack by a gang of sale people pushing us to buy a car. We wanted to buy a Honda CRV 2010 only to save gas but when we got in the car from the start Jason knew that, that was not the car for us so we wanted to leave because that was the car we wanted in the price range that fit our budget. That's went things got great Jason told us to pick any car we like and he'll do the rest. So we pick a 09 Toyota Venza knowing it was over our price range by a few grand. He immediately told his manager Wess how much we was willing to pay and how much the car was. I didn't get it for what I wanted but i did get it at a price that was within my budget and Wess made sure I was happy with the price. Then Mike in finance worked out the payments for us. He did an awesome job working with the banks making sure we got the bank we wanted to go with at a good APR% . We are looking for a 3rd car and will definitely go back there for it. Thanks again guys SEE YOU SOON

Rasmay Tiep

Oct 3, 2012

The service was excellent. Harold was attentive and answered all of my questions. I would highly recommend him to any of my colleagues. I love my car!

powerj2

Sep 19, 2012

My salesman Frank Cortes and Jed Kass went above and beyond. I came to Teddy VW on a Sunday afternoon looking to explore options of getting out of my current Lexus lease and purchasing a new VW. Within an hour Frank and Jed had worked out a deal to purchase my current vehicle off lease and put me into a new VW Passat! They were very cognizant of my price consciousness and worked extremely hard to structure a deal that would work for my budget. Frank and Jed made sure all of the paperwork was completed in a timely manner and took the time to walk me through all the details of my new vehicle. The customer service at Teddy VW should be deemed the benchmark for all car dealerships!

mrsvespertino

Sep 15, 2012

7 volkswagens and 3 dealers, this is by far the best experience I have ever had. smooth, easy and stress free. Teddy VW has a customer for life and so does Harold Munger

JCOOMBS

Aug 14, 2012

WE RECEIVED A WARM AND FRIENDLY GREETING FROM RAY BELLIARD AS SOON AS WE ENTERED TEDDY VOLKSWAGEN. HE ASKED AND LISTENED TO WHAT WE WERE LOOKING FOR AND THEN DISCUSSED, EXPLAINED AND RECOMMENDED A FEW OPTIONS. I WAS SURPRISED BY HIS KNOWLEDGE OF THE DIFFERENT CARS FOR SUCH A YOUNG MAN. HE TOOK HIS TIME TO EXPLAIN EVERYTHING AND NEVER RUSHED OR PUSHED FOR A DEAL AT ANY TIME AND WE WERE THERE FOR QUITE A WHILE. THIS WAS ALSO TAKEN IN CONSIDERATION DURING OUR DECISION TO PURCHASE OUR JETTA.

phan

Aug 12, 2012

By far the worst new car shopping experience ever. Ray Belliard was the most incompetent sales person and from day one, mistake after mistake was committed eventually costing me hundreds of dollars in interest charges. When I was interested in a new Golf TDI manual two door, I did some research and discovered Teddy Volkswagen in the Bronx. I called and was told that a shark blue two door was available. I showed up the following day and was introduced to Ray Belliard. He had me waiting in the dealership for over four hours just to see the car, forcing me to cancel the appointment I had at an another dealership. Part of the delay was that one of the employees was involved in a accident driving a car from the storage warehouse to the dealership lot so I didn't stress the excessive wait so much. When the TDI finally arrived, I wasn't thrilled with the color and considered the day wasted until Wes Williams (Ray's boss) guaranteed me that the exact model and color I wanted was available. Ray and I went over the financing details and was told that tier one credit holders were eligible for 1.9% financing. We did the monthly payment numbers based on this financing and settled on the trade in value of my car. I left a small deposit and was promised the car in two days. When the two days passed, I called Ray but the vehicle wasn't in the lot as promised. I requested the VIN number to the car and did some internet investigation. It turned out that the car was in Connecticut at another Volkswagen dealership available for sale! I called Ray again for his explanation and he had me transferred to Nancy Rodriguez who handled this problem and had the vehicle delivered the following few days. When the car arrives at Teddy Volkswagen's lot, Ray calls me and I call my insurance company. I am told by my insurance company that my insurance starts midnight and that the car dealership can give temporary insurance to cover the temporary lapse. I drive over to the dealership and Ray tells me that Teddy Volkswagen does not do temporary insurance coverages. I tell Ray that I will come the following day to pick up the car but he insists that he will work something out regarding the insurance. Meanwhile, I am lead to the finance room and am told that there is no 1.9% financing on Golf TDI's! Instead I am offered 4.8%! We bring Ray into the finance room and he just babbles that he wasn't aware and that his boss (Wes Williams) didn't question the finance estimates. What kind of bullshit dealership does this is all I can think of that moment. Abe Levi the general manager walks by and asks me what he can do for me, and I simply ask for rubber mats for the car. He has the finance guy write up a order form for the mats and I quickly sign all the paperwork and leave the room to pick up my new car. Now, I am pissed at Ray but can you imagine my anger when he tells me that he couldn't do anything with insurance and that I have to drive home in my old vehicle. I just kept shook my head in disbelief and came back the following day. Now, after one month of new car ownership, I come home from a two week vacation to find a letter from my insurance company telling me that I have been dropped from collision and theft insurance. Apparently, Ray didn't send in a copy of the new car window sticker to the insurance company. For two weeks, I have been driving without insurance because of someone's incompetence at Teddy Volkswagen. I call Nancy and vent my frustration and she quickly complies to the insurance company and sends them the necessary paperwork. However, since so much time elapsed since the purchase, I still have to drive the car to have a physical inspection done at the insurance center.To add insult to injury, Nancy calls me and asks who authorized the rubber floor mats because the department that handles finance needs to know. She seems sympathetic and sincere but I tell her to keep the mats and that I no longer want anything to do with that dealership. No one in that dealership is to be trusted which is a shame. The saying "Buyer Beware" applies at this dealership.

ksales

Aug 6, 2012

All concerns have been answered and Bryan was very helpful and seemed caring about finding me a safer car. He was Excellent deserves a raise!

davidberg

Jul 30, 2012

After spending 3 weeks with another dealer waiting for a car that never arrived, I reached out to Bryan Kraft at Teddy. Bryan and his team located the car that I wanted and I picked it up at the price that I wanted within just a few days. They went above and beyond...I highly recommend Teddy VW and will definitely purchase from them again.

joeamankwah

Jul 29, 2012

I recommend this dealer because he is a good salesman and a respectful guy. He treats his costumers nicely as possible in order to get them what they need to their satisfaction. It was a pleasure working with him and hopefully by God's grace I'm hoping to work with him (Bryan J Kraft)as well as the company again.

mrcool2

Jul 29, 2012

I went to teddyvolkswagen to lease a 2012 gli the service was excellent and the sales person i dealt with was very friendly and professional so if you looking for a volkswagen teddy's is the place to go and oh yeah as for Rafael!!

Nicolearvidson1

Jul 29, 2012

My experience at Teddy's Volkswagon was exceptional from the moment I entered to my final lease of my new Tiguan 2012. This is my first car and I am extremely pleased about it. The employees were very welcoming and amiable, especially Brian Craft and Abe. Both told me about the car in detail, were able to answer any concerns I had and let me test drive it. Brian was extremely patient with me and because of him I would certainly refer Teddy's Volkwagon to my friends and family.

Mrgajoj

Jul 20, 2012

I went there for a simple fix and ended up staying there for 5 hours learned so much stuff about my car thanks to mario i hade fun the whole time i was there! I even almost baught a car the same day due to the mode they put me in even tho i didnt go there to purchase a car . Over all i will keep going back i found my shop! They all are just too kind , they all are smileing the whole time

KCBear

Jul 17, 2012

This car is my third new Volkswagen Jetta and because of the horrible customer service I experienced will be my LAST! My experience was unacceptable and I will not be using purchasing another Volkswagen. On 6-19-2012 I went to pick up my 2012 Jetta and provided a bank check for my down payment. On the 21nd of June I received a phone call from the Finance Manager who advised "you did not give me the down payment check" I reminded him I had done so and reminded the conversation we had about the fact the check was obtained by my husband and not in the last name. He said yes I remember "I told you cash is cash" But he also insisted that I didnt not give him the check. I told him I would check with my husband and get back to him. Before the end of the day he called me back and said "Can you just give me a credit card" I said no and reviewed the fact that I would talk to my husband. My husband went back to the bank on June 25th and explained the issue to my bank, they advised a complex procedure to cancel the check and replace it one that would cost us more money. We called the dealership back to let them know of the cost to accommodate the mishap. I was told to do it they would cover the cost. Later in the same day (7 days after the purchase) we received a call from the General Manager who advised it was a clerical error and they found the check. By this time my husband had spent over 2 hrs. in the bank trying to resolve the issue, I had been basically told I was not telling the truth and did not provide the down payment check and told to place it on a credit card to resolve the dealership mishap and once found was told it was a filing issueI was unpleased with the service and process and asked Mr. Levy what he was going to do to make it right? He said what you want. I told him the least he could do was refund the 75.00 last minute charge that was not disclosed during the negotiation. He said I will have to see if I can do that he was curt and dismissive to the issues and inconvenience Teddy Volkswagen had caused and promised a callback. I waited one full week and called back on July 2nd Mr. Levy said due to staffing issues he was unable to resolve the problem and would call me back I again waited one week called back on July 9th I was placed on hold and Mr. Levy never picked up the phone nor was I placed in his voice mail. I did not get a chance to revisit this issue until today July 17th 2012 a full month after the purchase. I called Mr. Levy and spoke to him and he once again said I will check into this and call me back. I am done with this game I demand that I get a call from Volkswagen explaining what will be done to rectify this problem and compensate me for my countless hours tracking down a 75.00 check and hours spent trying to resolve the issue of the Misplaced check and the scratch that needs to be repaired. I will be sure to blog, and post my comments and experience on the internet to warn other people about my experience as well as never purchase a fourth car from Volkswagen again.

arastatter

Jul 12, 2012

Our sales rep, Rafael was excellent and very helpful throughout the whole process. He was able to find the exact car we were looking even though its a difficult car configuration we were looking for.

Dotelia

Jul 12, 2012

I had a great experience at Teddy's Voltswagon. Junior was very helpful in helping me find the right vehicle for my price range. My overall experience was great and would recommend anyone looking to buy a car to Teddy's Voltswagon, just don't forget to ask for Junior!

Joseph DiSalvo

Jul 10, 2012

Bryan and Abe worked with me to achieve a good lease per month rate, and good residual value for the optional purchase at lease end. They were friendly, frank in their assessment of the vehicles and the options, and very accommodating, staying late to help us out. I definitely will recommend them.

holly 1235

Jul 9, 2012

Rasheed was very helpful and really worked with me to give me the best deal possible. The staff at Teddy Volkswagen in the bronx is very accommodating and friendly. I would definitely deal with them again.

sp2821

Jul 6, 2012

Saw the ad online and visited the dealership. Apparently, another customer already paid deposit for the car I wanted so I wasn't able to make a purchase. However belinda told me that if the customer does not pick up the car, she will call me back. Same day at 9:30pm I got a voice mail from her that the car was not picked up so I can purchase the car next day. However when I visited the next day she wasn't there. When I talked to the manager, he said I can not buy the car since they have received an additional deposit(from the guy who made initial deposit) and told me I can go home.It took me more than an hour and $12 for toll to get there but nobody apologized to me. What's even worse was their attitude. They were talking to me as if it was my fault that I didn't call them back to check if the car is available.I was extremely offended by the dealership and would never visit again nor recommend to my friends.

spencer212

Jul 6, 2012

I had a wonderful experience. Rasheed took care of me from the beginning, when we talked on the phone, right up to when I left the lot in my brand new, bright red TDI. I couldn't be happier.

ninasasa

Jun 29, 2012

This was the best experience in Volkswagen dealership. This is my 4 leased car and 1st time I was happy about my deal. All staff was extremely friendly and polite. I came to talk about the price on a new car and in 3three hours I went home with new car. Everything was done in three hours.

nnlebron

Jun 29, 2012

I WAS VERY HAPPY WITH THE SERVICE KIND AND FRIENDLY....RAFAEL SOTO WAS EXTREMELY HELPFUL IN ALL WAYS...I WOULD RECOMMAND DEALER TO EVERYONE..I WIL PURCHASE ANOTHER VW IN THE FURTURE....

annafig

Jun 28, 2012

The service received by Teddy VW was good. For the most part the team was attentive. Along the way however some of the paperwork was mixed up. The details just need to be paid more attention to. Otherwise, the service was overall good and I would recommend this dealership to others.

mogumbo

Jun 28, 2012

In the end, the experience was great! Everyone seems engaged to get you, the customer, the best experience possible. The price met my expectation exactly. The Teddy team appears very cohesive. The delivery took somewhat longer than usual, but we did leave the dealership very happy. I would consider this dealership again for myself, friends and family. We are enjoying our new 2012 VW Passat SE. Thanks JR!

dave13s4

Jun 25, 2012

Teddy VW is GREAT! My Salesman: Rasheed Creary, General Manager: Wess Williams, and all of the staff over there were the best people I've ever dealt with when buying a car! I couldn't have been happier with every aspect of the deal from start to finish. I truly appreciate everything they have done for me and for making the whole car buying process so simple and stress free. I highly recommend this dealership to anyone looking to buy a car and will recommend this dealership to any friends and family that is looking to buy a car!

nonabee

Jun 25, 2012

My experience with the previous owners of the dealership was ok so I was not expecting much more than'ok'when I decided to upgrade my 2008 Passat at the same location. I was pleasantly surprised when I walked through the doors and was instantly greeted by Belinda. She was attentive, and courteous, professional and very thorough. I was informed that the dealership was under new management- Teddy VW,and it was their grand opening. I felt very welcome as did my 2 young children who roamed all over the dealership. I spent more than 4 hours at Teddy VW but every one was kind and friendly and the time passed quickly. Once I found the car I liked Belinda handed me off to Cliff who ran the numbers for me and told me the specifics about the car. He also was very thorough and patient, total transparency. He expalained every aspect of the contract, and options. He broke down my trade in value, financing, and different warranty options. All the while Belinda was there in the back ground making sure all my needs and questions were met. I then went to Financing with Eddy. Once again an excellent experience. In addition to his charm he applied his knowledge as he put all the specifics discussed into the contract and recited it to me so that I knew what I was getting into. All in all Teddy Volkswagon exceeded the level of customer service that I was expecting. I am very glad I kept my appointment, and was totally impressed in all aspects. I would highly recopmmend this dearlership to anyone intersted in purchasing a car!

Jahzara

Jun 23, 2012

Worst service i can possibly get dont recommend then At all you buy a car the. They just besically sayIs your problem if something goea wrong.

karl

Jun 23, 2012

Great team. Everyone was super friendly. Went in to browse, decided to buy. Wasn't pressured by salesman at all - initially wanted to buy a Passat, but when I changed my mind mid-stream and went with a Jetta, Rafael was completely accommodating. Have already recommended to friends.

jules905

Jun 22, 2012

My experience at this dealer was great! My sales rep Rasheed was awesome he was patience and courteous. I would defiantly recommend anyone who wants to purchase a VW to go to him.

tilingo

Jun 22, 2012

We entered to this dealer having in mind what vehicle to buy. The staff was very friendly, Junior was our saleman. He is very honest and it is willing to help you in your favor. Abe was the manager that we later talked and was extremely helpful also. We highly recommend this dealership for the future.

Sunshine2286

Jun 20, 2012

I totally recommend teddy Volkswagen. My husband and I went to inquire about a vehicle and Bryan went the extra mile in trying to get us a car to which we would be satisfied with. He answered all of our questions and not once did he become bothered. Bryan was great and very knowledgeable about the type of work he does. The manager Mr.Shabbaz was very nice and involved which is usually rare in other dealerships. The staff at Teddy's are very friendly I recommend their services.

eboahene2010

Jun 19, 2012

The fact that I was there with my 2006 Jetta for service, & got convinced on impulse to trade made me really appreciate their overall effort.

PassatGuy

Jun 19, 2012

In response to a Teddy VW mail promotion, I was promised an appointment for Teddy VW to appraise and buy my 2007 Passat Wagon. I made it clear that this was not a trade-in. When I arrived at Teddy VW (after a long slog from Manhattan) the salesman said that they don't just buy back cars that it has to be a trade-in -- he just sent me on my way. The process wasted a good couple of hours of my time. The sales manager called me later and said that the salesman was wrong.I told the sales manager that he should send one of his people to my car in Manhattan.He told me that he wouldn't do that.Thanks, Teddy -- great service. Was this just a bait and switch?

randykingtba

Jun 19, 2012

i gave an excellent rating because my salesperson was very informed of the vehicle i inquired about, even though it is not a well known model. She was very helpful during the test drive,she showed patience while i was making up my mind.she never said "i don't know" she instead found out. I would recommend this dealership to anyone

kcosentino

Jun 17, 2012

This was my first experience with a Volkswagen dealership and I was extremely pleased. My dealer, Rasheed Creary, was an excellent representative of the dealership. Rasheed worked with me to find the car that was most fitting. Rasheed was very friendly and willing to work out a deal that I thought was fair once I had selected my car. Leasing my car through this dealership and having the experience of working with Rasheed made the process a getting a new car very easy and pleasurable. I would highly recommend this dealership to others and would mention Rasheed Creary as an exceptional employee to work with.

Ellsasser

Jun 16, 2012

Excellent experience. Rasheed and his associates were helpful and provided great customer care. I would recommend buying a vehicle at this dealership and highly recommend you ask for Rasheed when you visit their showroom. Auto servicing at this location is also excellent.

Chrisc1021

Jun 14, 2012

I found purchasing my 2012 Tiguan at Teddy Volkswagon to be a very pleasurable experience. Our sales rep, Belinda Ortiz was extremely knowledgeable and personable. She had an excellent command of the product and was able to competently demonstrate all functionalities of the automobile. In addition soon after purchasing the vehicle there were problems with the warning lights on the dashboard. Belinda and ts service team were excellent in assuring that my car was repaired swiftly and provided me with a loaner car so I would not be stranded with my infant daughter. Overall I would highly recommend this dealership and in particular Belinda

haroldjones

Jun 14, 2012

I was able to upgrade my car with little effort and time. Reginald took the time to present a wide array of options available to me. When I got the car however, it was on Reginald's day off but Frank filled in and did an admirable job.

Martinez459

Jun 14, 2012

In shopping for a 2012 tiguan, I went to a few VW dealers in the New York area. I purchased my vehicle at Teddy from Belinda Ortiz. She was extremely personable, honest and knowledgable about every vehicle. She knew every option in our car which was quite impressive. She was patient not overbearing and my wife and I wanted to give her our business. I've referred family and friends to her without hesitation knowing that she is the embodiment of Teddy's "huggable dealer" slogan.

tru231

Jun 14, 2012

Mr. Glover was very accommodating. He was helpful and knowledgeable. I was thoroughly satisfied with my experience at this dealership. They kept me informed while I waited for my vehicle to be delivered. Mr. Glover did everything he could to make my time in the dealership comfortable and pleasant. I am glad that I made this my first stop when I began looking for my new vehicle.

priscilla77

May 29, 2012

After various and many issues with the pervious owners of this VW dealership, it was a great surprise to have an new and so what I though changes were coming; this morning Tuesday May 29, 12 experience was very annoying and frustrating. My car was in need of service so on my call to the dealership on 5/23 the service personal took my information but never advised me that I had to inquire about tires in stock or if pre-order them. In my opinion the service personal should have informed me of this or gave me a heads up or contact someone in the service department to inquire about the tires and whether or not they were in stock. Then after giving my list of other items she asked if I will need a ride to work, or train station etc, I said I would like a drive to work, but this morning I was told "oh we dont offer rides or courtsey rides". If this was the case I would have made other arrangements for transport. This has turned my feelings once again reminding me of my past experience owners. NOT PLEASED AT ALL!!!!

Bluejetta

May 4, 2012

Everyone at this dealer where very professional and personable. I did purchase a 2012 jetta and Reggie and his coworkers where very patient and was able to make the car affordable for me . I would recommend teddy vw to all my friends and family

debyruog

Apr 6, 2012

Rafael was a great salesman! He was informative and very helpful in choosing the right vehicle. The service we received was exceptional! Rafael spent extra time with us to show us all the functions of the car. Would definitely recommend the dealership!

jbussey

Mar 27, 2012

Ray and Eddy were so great!! They were so diligent and helpful, they put me completely at ease with everything that was going on with the car. They were not at all pushy or annoying. After telling them of my horrific experience with Palisades VW in Nyack, NY, they assured me that it would not be the same there and it was not. I was able to go in, pick a car and thankfully get approved! They worked with me for hours, offering us beverages and making sure that we had eaten. Ever patient and genuinely seeming to want to do all that they can to help, they made sure that I was able to leave with what is now my car that I adore. Thanks so much guys!!

JReinson

Mar 17, 2012

I stopped by Teddy VW to shop for a Passat, and was surprised that I was attended with professionalism and courtesy by Frank. I wanted to get the best price possible and shopped 2 other dealers, Teddy VW beat prices given by Lash and Koeppel where I stood around asking for help. I guess they felt a woman by herself was not a buyer. Frank introduced me to Tom who is the General Manager, and he also made me feel welcome and respected. I drove home within 2 hours in my 2012 Passat and couldnt be happier!. Disregard the reviews on Edmunds, these poor guys are getting the terrible reviews from the people they bought the dealership from, Big Apple. They offer exceptional service and I will recommend friends and relatives to them. My son has a Jetta coming due in June and his replacement will be purchased at Teddy VW! Good job guys!

plcb1977

Mar 5, 2012

Teddy VW is a Very clean dealership with very helpful employees. Great selection of vehicles. Thanks for all the help I received at Teddy VW.

PatriciaKuhn

Feb 19, 2012

Matt was helpful and patient in answering all our questions. We purchased a Jetta Sportwagen, TDI with a manual transaction. The dealer was able to locate the car in less than two weeks and we are enjoying the car. I thought buying a car would be stressful, but it was not. Thank you.

bklnmike

Feb 18, 2012

I found this dealer using Truecar.com, it was the closest to my house of the 3 that dealers contacted me. I was looking for a Jetta GLI manual with navigation, in Black Grey or Silver in that order. They did not have one in stock but assured me that they would get it for me within a few days. I was a little skeptical because I have been down that road before with other dealers and they could not always deliver what they had promised. But I must say that in less than a week the car was on the lot (Black) which was my 1st choice, and I was there signing the paperwork and driving it home.I would highly recommend Teddy to anybody out there looking for a new VW. Loving my new ride

Petrit Gjeloshi

Feb 10, 2012

I bout a great car from this dealer[vw passat]and there were no hiden fees,no fake takse .The sales women her supervisor and the finance manager were great.It was a great experience for me.I am greatful for all the futures they helpt me sat up on my new car and for finance rates they were able tu get for me.

CarTime12

Jan 29, 2012

Tom Gattorno and Matt Stahl were excellent sales representatives. They were friendly and knew all the specifics on the cars. They answered all my questions and helped me with all my paperwork for my new car. Teddy Volkswagen provided excellent service and products. I am sending all of my relatives to purchase cars at Teddy Volkswagen.