Suttle Motor reviews

Bible Reader

Apr 29, 2016

The salespeople took the time to understand my wants and desires without any pressure to purchase a vehicle. Specifically, Jaclyn Vazquez and Jonathan Meadows were key in my purchasing decision.

Robott

Apr 20, 2016

Just another great Suttle experience. My wife and I have been considering a new or recent model upgrade for some time and I finally detected on the Suttle preowned Site a Buick Lacrosse which looked too good to be true. I immediately contacted Jim Russo and set up a visit and vehicle review the following morning. Jim warmly greeted us and ran us thru the vehicle particulars and coupled us with an experienced, knowledge Salesperson: Steve Gamble. Steve got us in the vehicle, briefed us on the necessities of operating the vehicle and then launched us on our test drive. The vehicle was beautiful, clean and pre serviced and turned out to be very suitable for our needs. After price negotiations and settlement we told Steve when we would like to take delivery and he arranged everything to our satisfaction including a complete briefing on all the vehicle system operations. This is the second vehicle (last new) I have purchased from Suttle in the last ten years and my association goes back some 35 years. Their service department which I have used over the past 10 years is also choice and very competitive price wise. Looking forward to my good car needs and care from this fine Dealership.

Jake

Apr 11, 2016

especially compared to other dealers I've dealt with in my 20+ years as a motorist, Suttle, did such an outstanding job of getting me in the right vehicle for the right price quickly and easily. All negotiations were made on the phone and when terms were agreed upon, Jaclyn Vazquez and Jacob Nantell drove the vehicle all the way out to Virginia Beach to deliver it and sign paper work. The whole experience took 30 minutes tops and that includes the amount of time demonstrating all the features on the Canyon. The GMC Canyon is an awesome vehicle too and Jaclyn threw in a whole slew of extra features / packages I didn't even ask for. I don't normally view car dealers as long term relationships but my experience with Suttle changed that completely. I see myself doing business with these folks whenever I need a new car.

D Wood

Mar 24, 2016

I always get outstanding service at Suttle Motors.

Jennifer

Feb 25, 2016

The Service Writer, Rikki was extremely helpful with everything I needed. She had all the answers to my questions. The mechanics fixed ny car up for which I am grateful. I couldn't even find that there were there knowing that they had to remove the dash and front panel. Excellent work.

David

Feb 13, 2016

Slight confusion on replacing wiper blades. I requested rear and check the front. All blades replaced and or ordered. Great service, nice folks, very timely. Thanks and I will be back!

Nancy

Feb 12, 2016

I brought my car in for the routine oil change etc. and maintenance check-up. I asked them to also wash the car...it was so dirty from the snow mess and I was honestly embarrassed it was so dirty. They did everything and I could pick it up over my lunch. It is always easy! I'm grateful for the efficiency, the attention to detail with the car's service. Just good things to say!

lindfr

Feb 10, 2016

If you need GM service this is a fanatastic place. I have had 2 vehicles over last 5 years worked on here. On time, on target.

James

Dec 30, 2015

As is always the case the appointment went rapidly smoothly and professionally both on the in and out side!!!Doug Carter does an excellent job in getting things up and done smoothly!!

Cara

Dec 28, 2015

Kenny and the Green service team are outstanding. We always feel like VIPs. We ran into a service issue with our vehicle just before Christmas and they responded quickly and with above and beyond service so we could still enjoy our holiday weekend!

George

Dec 22, 2015

I had a recall on my Cadillac but no appointment they took me right on in without any complaints. I dropped it off and I had the courtesy driver to pick me up, the courtesy driver called me and told me he will be at my house and 15 mins. and he was right on time. I picked up my car and they washed the outside of my car without me asking. Thanks I really needed that.

Percy

Dec 18, 2015

My wife and I had been thinking about a new vehicle,started looking at the GMC Canyon. She found one online at Suttle that she thought she would like,we went after work to look at it and wound up bringing it home! Everyone we met was just so friendly and pleasant it was a pleasure to purchase our vehicle from Suttle,they made it easy for me to get my wife an early Christmas and Anniversary present!!!

Leroy

Dec 17, 2015

They worked with us to get the new vehicle we wanted at a price we were willing to pay. It was delivered as agreed and we are enjoying it.

Charles

Nov 18, 2015

Melvin Dawson and Larry Preddy went far above and beyond to help my wife to find the perfect car and at a great price. Instead of a 2015 we thought we wanted that had great "end of model year" price from GM and Suttle, they found a 2016 that had every feature my wife desired and no extra unwanted features--truly my wife's "perfect car". "I love it- it is wonderful!" I never heard that before even though she's had numerous other cars (several of which were much more expensive). Two happy customers.

Rodney

Nov 10, 2015

Great atmosphere in waiting area love the coffee machine. Well thought out system in service area; which facilitated a smooth and timely return of my automobile . Additionally, expert advice was given free on how to receive the most efficiency of my Cadillac . Highly recommend to future customers.

Randy

Nov 8, 2015

Doug Carter called to let me know what work was needed to pass inspection. I was unavailable to answer so he left me a voice message then he texted me with the information too. I was able to reply to the text message right away but unable to talk. Doug's text message allowed me to give permission for Suttle to begin the needed work; therefore, allowing my vehicle to be ready for pick-up before the close of business. Doug always keeps me informed and I appreciate his dedication to customer satisfaction.

Robert

Nov 7, 2015

Brought our 2016 Enclave in for the windshield wiper motor replacement under the recall program, but found out that it did not need to be replaced! Not sure why GM didn't know which cars required the mod. Could have saved me half a day.

George

Nov 4, 2015

I came to the shop without an appointment and they still treated me like I did they had me in and out the shop when promise....I had a oil change n also a recall letter stating what was wrong and they handle my vehicle and my time with expertise..wish I had brought my car from them.

Gary Janice

Oct 31, 2015

As always, the experience is rated a 10. This dealership has provided us excellent service for the past 30 years.

Edward

Oct 26, 2015

I have bought a lot of cars in my lifetime and had those serviced at a number of dealerships; however, I have never experienced better care and expertise than that provided by Suttle Motors. Thanks to all of you.

William

Oct 20, 2015

I was assigned to the "Green Team". Very efficient and was welcomed by Kenny, very cordial and professional. I visited the customer waiting room, very nice (the hot chocolate was delicious). The service on my car only took approximately 30-45 minutes. I was totally satisfied with this experience.Thanks to kenny and the green team for a great experience.

John

Oct 9, 2015

Jennifer does a fine job. Your shuttle service is excellent. I am pleased with the mechanical work. We have ten ten years experience with them.

Dottie

Oct 4, 2015

I called my regular Red Team service advisor, Doug Carter, but he was on vacation and advised that the other Team Leaders would take care of my needs. Mr Kenny Patterson (Green Team) answered the my call and said he would help me and did so. He advised that I could bring the vehicle in for servicing immediately if I desired. When I arrived, another Team Leader, Doug Trainor (sp?) said he too would help as soon as he finished helping another customer. Just then, Mr Patterson came up and said he would handle my service needs. Wow, it looks like the different team leaders watch out for each other, making the customer feel that the entire Suttle staff really wants to help. About an hour later, my vehicle was ready and waiting for me to drive it home. Great service, easily exceeding expectations.

Christopher

Sep 22, 2015

The consultant at the desk seemed helpful. I have no way of judging the competence of the technician that worked on my car until I gauge its performance over time.

Barbara

Sep 22, 2015

I came in for a recall repair. The staff was friendly and I was out in 1 hour. I loved the free wi-fi. I was able to work while waiting.

Jon

Sep 15, 2015

Easy night drop. Gold team took care of my needs and my car was ready for pick up at the end of the day. No problems.

Tarae

Aug 29, 2015

I had a recall on my suv and they got me schedule for the following morning and finished in a timely manner

James

Aug 29, 2015

I come a long way for service on my car. It's always very little waiting and everyone is so polite and eager to please. Thank's

Doris

Aug 28, 2015

It was our first time dealing with Tracy. We could not ask for any better service. Everyone has always been pleasant at this dealership!

Edward

Aug 27, 2015

Suttle has Doug and I see Doug for my every need regarding my car and I always leave pleased and happy. I love my Escalade and the care it gets at Suttle.

Melvyn

Aug 20, 2015

Painless, quick, and did not cost me an arm and leg thanks to Doug Carter. Was able to make an appointment when needed.

Kimber

Aug 20, 2015

Melvin, my salesman, was very accommodating and provided me with another salesman when he was out of the dealership. This is my third car from Suttle and I had looked at other GMC's at other dealerships, however, I've never felt more comfortabe than I have at Suttle. A true CLASS ACT!

jellis413

Aug 17, 2015

The service department has always been great in my experience. Even in the few times that something unforeseen shows up, they have been great in communicating the issues, the fix(es) and if there are any delays. They always seem eager to help and are pretty quick in the turn-around times. I have recommended them to a number of people and they have all had good experiences. I have also purchased a used car from them and it was as smooth as you would expect (I cannot remember the sales reps name as it has been a number of years). In service, sales, or finance, I have always felt like my business was appreciated and have always been treated in a professional and welcoming manner.

Deano

Aug 17, 2015

I have purchased a new GMC truck from Suttle Motors and have had service and body shop work done on my cars as well. I am a GM fan and they are in my opinion the best source for GM products in this area. I have recommended friends purchase cars from this dealership. I always tell folks to do their homework and be prepared to negotiate with the sales folks. I was treated fairly and got a good deal on my trade and purchase. The service department always treats me like they appreciate my business. If you can make Kenny Patterson your service writer.

Florence

Aug 17, 2015

Thanks to Doug Carter Red team Service Mgr. who is so very helpful & considerate & the Service Tec's. everything was handled in a timely & satisfactory manner.

Slater

Aug 11, 2015

The experience at the dealership were what I had expected. Doug Carter alway do a good job in explaining what need to be done and keep me inform on the service that I am receiving from the dealership.

David

Jul 30, 2015

I was greeted with a smile and a warm hello and how are you today! I was in and out in a reasonable amount of time. Rhonda is an excellent Service Writer!

Rachael

Jul 29, 2015

I was able to take the vehicle home overnight for a test drive which helped seal the deal. The detailing of my new car could have been better. It looked rushed inside since it was close to closing.

Thomas

Jul 21, 2015

It was a positive experience. The sales people were courteous and we were well treated. We look forward to our next business transaction.

James

Jul 15, 2015

Everyone, especially, Doug is effecient friendly and gets things done asap.Doug does a great job of handling the requests and getting the service done as soon as feasible.

Jon

Jul 8, 2015

had the oild changed and tires rotated, my only complaint is that it sook over an hour and a half..

Sam

Jul 2, 2015

Pleasant experience. Met with Vicky who took care of me and made sure I received a rental which would be paid for. All in all will make sure to come back in the future.

Herman

Jul 2, 2015

My service ride sign control light came on and i took the car in to check as to way because i have them change in may 2014. It sure not go out that fast only 15 mos at 800 dollar a piece that not good at those price.

Sharon

Jun 29, 2015

I was warmly greeted upon entering the service area(this was my first visit; )as I just purchased my car in Feb of this year.My only slight disappointment was the fact that the car wash machine was not working that day; my technician did advise me to return on the following day for the car wash... But as luck would have it.. My work schedule as not allowed me to do so as of yet.... Looking forward to it!

letjoeknow

Jun 16, 2015

Have you ever seen a business go down hill with children entering a business? In my opinion, the Suttle Motor Car Company has made this mistake. Myles Suttle, less than two years out of college, has vaulted to assistant used car manager, displacing others that have worked at the dealership for years. I know the family and the previous two generations, however, Myles Suttle has reached a new low in customer service. I received a quotation for trading in a SUV that was purchased new from the dealership. I accepted the quotation and left a message asking for a time to deliver the vehicle and execute the transaction, 6 days ago. Myles has not returned a telephone call in almost 2 weeks, the beginning of the process. He has not responded to cell phone calls, calls to the dealership on the land line or text messages to schedule a time. Myles prefers texting and he uses this method, even when a telephone call is requested. It is unfortunate that nepotism trumps customer service.

Charles

Jun 11, 2015

Called Suttle Motors Monday afternoon for an appt Tuesday morning. Arrived on time, was greeted by 3 different Suttle employees and my truck was taken for service almost immediately. In just over an hour, the Red Team Leader, Doug Carter, found me in the new car showroom and said my truck was ready--way quicker than I expected. Super service, very quick, very friendly--couldn't ask for more!

Robert

Jun 6, 2015

Scheduling through Doug Carter was effective and efficient. Repair done on time. Good teamwork between service managers. Very satisfied with the whole experience. Thanks!

Barbara

Jun 3, 2015

Charles is awesome! Kept me informed about my car repair status the whole way through. Enterprise is convenient and great! Had my rental waiting for me right away. The repairs to my Terrain were amazing. Thank you!

David

Jun 3, 2015

Came in for Schedule II maintenance, found problem with water pump. Had all maintenance & water pump replaced on same day. Kenny Patterson & JD of green team are exceptional. JD does all the work on my truck, has since I bought it! Kenny went out of his way to make sure I got picked up to get my truck! Both of your shuttle drivers were out on other runs & Kenny had another man get a company car to pick me up! Fantastic......

David

Jun 2, 2015

This was my fourth trip there for the same "Check Air Bag" problem. The first three did not cure the problem or cured it for a small amount of time. This time they said they called the TECH Center and received a resolution. We'll wait and see if the fix holds for any amount of time. I checked the TSP site and this problem was there and has been for some time. A problem with the connector under the passenger seat coming loose or getting disconnected. I had recently repositioned my passenger seat and the problem resurfaced so I made this appointment once again. The first repair lasted about a week, the second laste until I got about a mile away from the dealership and the third lasted until a few days ago. We'll see if the tech center gave them the fix and how long it lasts. However, 4 trips to repair one issue is not conducive to good maintenance practices or favorable customer feedback. Your new service adviser was a breath of fresh though. Seems to want the customer to have great experiences. We'll see, the jury is still out on this one.

Vincent

May 21, 2015

I had a intermittent problem with ignition that failed to appear when I brought the car in. Kenny Patterson and the Green team stayed with it for two days until it appeared and keep me in the loop the whole time.

Cynthia

May 16, 2015

I came in for a state inspection for my CTS and as usual my service manager, Doug Carter was Professional, Courteous and friendly. Before I left he reminded me of the upcoming maintenance that my vehicle would be needing in the next few months. It's always a pleasure coming to Suttle and I like having the same service manager for years. You build a strong trusting relationship with the team working on your vehicles.

Mark

May 12, 2015

I was met at the door by a young lady and she had my paper work in hand and showed me where my sevice team was,Green Team,and Kenny was ready for me.I was in and out in 10 min.Kenny called me back told me what the problem was and he had the parts in stock. I had my wifes truck back on the road that afternoon.

William

May 9, 2015

all are very helpful and give you updates on how the work is progressing and ant findings of other problems

Jon

Apr 28, 2015

Charles was great to deal with and Nathan went out of his way to make my truck look new again. thanks again guys.

John

Apr 18, 2015

Doug Carter went above and beyond to make sure I was completely sateisfied with the service. He is the main reason I come to get my service at your dealership even though I live in Suffolk VA.

Judy

Apr 17, 2015

As always, it is Ronda McLean that "drives" me back for service! Her positive attitude always & attention to detail is Top-Notch! She always looks out for my vehicle and gives me the best advice, all the while trying to be cost effective-Just What I want in a dealership!

Jesse

Apr 17, 2015

My experience was excellent I all respects. Kenny kept me informed of the status repair, furnished rides where need and the job was completed in a timely manner.

Cathy & Jason

Apr 9, 2015

Always have a great experience with service under doug carter's leadership at Suttle. One small note was that my car was serviced and oil percentage gage wasn't reset. For some reason I always look at this but not a big deal and I'll get it done the next time it's in! This is definitely the place to get service hands down.

Katherine

Mar 26, 2015

Suttle is all around a great place to do business. Rhonda in the service department always has time for me, hope she never leaves.

Franklin

Mar 13, 2015

I got in for service at 8: 30 AM and out a 3:15, this was all on your maintenance shop I was left a message a 1PM but wasn't at home! So thank you for your excellent service.

Faith

Mar 13, 2015

My car was suppose to be there for three days and it was finished in a day ..all the work was done I truly love Suttles...Thanks for all that you do

William

Mar 7, 2015

Timely and accurate service. Great quality autos. I am very pleased with Suttle! Large inventory of Cadillac, Buick and GM autos. Great service and sales team.

Judy

Mar 6, 2015

Thanks(Again & Again) to Rhonda for making my service calls at Suttles a positive experience!! She is such a dedicated & hard worker juggling the phone while taking time for each guest that you hardly forget about car woes!! She's so efficient and knows my car's history- Ronnie also a very nice employee who makes me feel welcome in the repair area! And I'm seeing improvement in the technicial area- Thanks!- Judy Anderson

Charles

Mar 5, 2015

Doug Carter is excellent service writer who gets your car in quickly calls you with any critical problems that need to be taken care of ASAP! that happened recently for a routine trans fluid change. I appreciate his honesty

Justine

Mar 4, 2015

The waiting area is very comfortable with wi-FI, TV, Starbucks coffee, desk chairs for laptops. I don't mind waiting because I can get computer tasks done. I always get a free carwash, even with state inspection. I love Suttle.

Antoinette

Feb 16, 2015

We worked with Steve and Tracy and it was an awesome experience, they worked hard and stayed late to get us the vehicle and pricing we wanted, and we appreciated that.

Raymond

Feb 13, 2015

Ronda with the Gold Team is awesome. She knows me by name and knows my car and its challenges. I was at Suttle an hour and a half and the Starbucks machine sure came in handy!

David

Feb 10, 2015

Ed, the blue team service adviser, did a fine job getting me fixed and out the door in record time.

Barbara

Feb 7, 2015

Entry to customer service area was confusing...not too found of the way reps are scattered through the garage and you walk around the cars to find someone to help you. Prefer a centralized area and a more defined entrance. Was just weird threading my way through the cars being worked on. Waiting area was spacious and comfortable.

Wayne

Feb 4, 2015

All was taken care of when I brought my car in. Everyone was helpful and the waiting area was very friendly as well as the people I dealt with.

Charles

Jan 31, 2015

The Service Manager of the Green Team Kenny Patterson was very helpful and take care of all my needs. I only been to Suttle twice for service this was my second time and he took care of me both times and he had great customer service and he makes sure everything I needed done was taking care of. Mr. Patterson is a great gentlemen and I appreciate his service and he is a great guy to have representing Suttle .

Andrew

Jan 29, 2015

It was a great first time experience and I look forward to taking my new pre-owned vehicle there for future service!

Benjamin

Jan 26, 2015

I always have a great experience when I bring my vehicle to the dealership. Douglas Carter does a great job of taking care of everything.

Phyllis & Pat

Jan 22, 2015

Doug has been and is always helpful when we visit Suttle. He took the time out to check the vehicle himself, when the service department was too busy. Thank you so much for your survey opportunity .P L & P L Black

Suzanne

Jan 7, 2015

Our experience was great. We have no complaints. Suttle, as usual, was wonderful. Thanks to all of you for your great service and friendly, helping attitudes.

Frances

Jan 7, 2015

Friendly, when explaining something it is easy to understand. I would give the woman (Ronda?) that talks to me and explains things an A+.

Michael

Dec 20, 2014

Suttle has always been our dealership for repairs and service that I cannot perform myself. The staff there is courteous and knowledgeable. They make you feel like you do matter.

Barbara

Dec 16, 2014

Rhonda, of the Gold Team, is always professional. She answered my questions, addressed my concerns, and got my car out of the service area quickly and completed to my satisfaction.

Suzanne

Dec 14, 2014

We are always completely pleased with all service at Suttle. We love dealing with Jennifer and the orange team. However, everyone we have dealt with at Suttle have been great.

Milton

Dec 3, 2014

I was pleasantly surprised to see the maintenance at Suttle had improved so much. Both my wife and I had sworn not to ever use Suttle maintenance again after so many disappointing visits. I am hoping this the new standard.

Peter

Nov 29, 2014

My appointment was in response to a recall affecting the Electronic Parking Brake. I was greeted when I arrived, and I mentioned one other minor issue not involved in the recall, which was promptly corrected. I was in and out in less than 45 minutes and on my way home. Well done!

Mark

Nov 28, 2014

As always Ed Hesse was his usual thorough and professional self. He and the mechanic(s) do an excellent job keeping my Enclave in first rate shape.

Ricky

Nov 13, 2014

Check engine lite came on. Turned out to be a e vap leak.I was instructed to keep an eye out. If it comes back on, the gas cap may need to be replaced.

Eldrie

Nov 12, 2014

The dealership was great however I was worried why my car is having sooooo many problems now. Maybe everything is being taken care of now and I can continue to love my car

Charles

Nov 6, 2014

I had an alert message display on my truck. I called Suttle Motors and spoke with Doug Carter (Red Team) in the Service Dept. He asked me to bring the truck in. I did and he had the problem corrected while I waited. Great Service! I always know I'm going to get the best service possible at Suttle.

James

Nov 6, 2014

This is the second time I was afforded the opportunity to be serviced without an appointment. Each time I had an unfortunate issue arise and the Gold team was more than helpful with my situations.

Georgia

Nov 1, 2014

I was very pleased with the service. It's always a pleasure to see Ronda my service rep. See you again in 5000 miles.

Michael

Nov 1, 2014

We appreciate the professional and non-pushy service we receive from Suttle. It's sometimes hard to find honest service departments in this area. Alot of them try to take advantage of their customers by forcing them into service they do not need. Suttle does not do that, as a matter of fact they will actually tell a customer they really don't need items that a customer requests and make recommendations and provide information and educate instead of trying to rip them off. I guess some companies don't realize that a lot of their business from word of mouth recommendations from their customers. My Cadillac and GMC Sierra will always be serviced at Suttle. Keep up the good work.

Charlene

Oct 23, 2014

Suttle Motors provided excellent service and keeps my vehicle road worthy and safe which is primary with me. The people, and especially Rhonda my Gold team representative, are very pleasant and willing to make certain that excellence prevails for all patrons. Thank you for making my experience at Suttle Motors excellent.

Richard

Oct 22, 2014

Jennifer from the orange team has always provided me with the best customer service when my vehicle needs servicing.Thank you,

Nelson

Oct 19, 2014

Nice folks, very helpful. Mr. Williams and Tony Capo were great to work with. Delivery of truck took a bit of time but was not a problem. They did not clean the engine compartment but Tony noted this and offered a cleanup during delivery or a postponement until first service. I chose the latter but cleaned the engine myself when I got home. This really is a minor issue but wanted to bring it to your attention.

Beverlye

Oct 19, 2014

I didn't understand how an adjustment to the keyhole could remedy the recall problem but I trust our Gold team contact Ronda McLean who is always so helpful!

Robert

Oct 10, 2014

It is always a pleasure and comforting to bring my truck to Suttle Motors, all the personnel that are involved in servicing my truck (service writer Kenny Patterson) Service Techs (JD and Cory) these individuals are professional, dedicated to their respective craft and to Suttle Motors.Bob Junkelman

David

Oct 9, 2014

Kenny was very helpful and informative regarding the service to my vehicle and the team worked hard to get my vehicle repaired correctly and in a timely manner.

Richard

Oct 2, 2014

I was received with courtesy and genuine assistance. Ed Hesse was very professional and constantly kept me informed about the status of my vehicle. I will use again and highly recommend Suttle Motor Service Department.

Ramona

Sep 25, 2014

My Service Desk attendant was wonderful. Rhonda got me set up and in and out quickly. She is always a pleasure to see and get service from!

Jolynda

Sep 25, 2014

As always I had a wonderful visit and Ed was willing and able to break down upcoming car expense costs for me so that I could determine priorities and factor in budget constraints. Thanks so much for always offering helpful and friendly customer service without attitude. :)

Julie

Sep 14, 2014

Doug Carter has always provided us with EXCEPTIONAL SERVICE and guidance since 1992! He is the reason we have stayed at Suttle and with GMC products. We hope to have a long and lasting relationship with your dealership. Doug deserves a BIG BONUS (he did not tell me to say that, LOL). Keep up the good work! Peace.

Lori

Sep 5, 2014

I went in to purchase a new vehicle and had an awesome experience. My sales guy Tracey was the coolest, most down to earth "car salesman" ever. We drove a new Denali with no pressure at all and there were none of those typical sales gimmicky lines and arm-twisting catch phrases. I ended up buying a brand new Sierra and I couldn't be happier. Excellent customer service, easy transaction and everyone I met treated me and my family like we really mattered to them and their business. I will, and have, recommend them to everyone in the market for a car. Nice to see there are businesses that still care about people.

Renee

Aug 23, 2014

It is always a pleasure to do business with Rhonda of the Gold team. As a female consumer I feel comfortable in knowing that she looks out for my vehicles & my pocket book. Her personality & knowledge is outstanding not to mention what an asset both she & Ricky are to the Suttle service teams they are.

Thomas & Sue

Aug 20, 2014

Our Service Manager is Doug Carter. Over the many years that we have dealt with Suttle, Doug has been great. We trust him and know that he treats us like his family and we appreciates his recommendations.

Scott

Aug 16, 2014

This was my first experience at Suttle and Tony truly is an asset to your company. He went the extra mile to make things go smoothly and he took the time to explain the function of every feature of the car.

William

Aug 15, 2014

I took my 2002 envoy in because the began hesitating apon excelleration and the SES 'service engine soon' light came on. Within 24 hours I had authorized all of the repairs required and and a couple that suggested and was back on the road with a complimentary car wash, excelleration as smooth as ever, and no SES!!!. I was/am ecstatic.

Annette

Aug 8, 2014

I made an appointment the day before and the appointment was available. I got there late because of an accident, but my space was still reserved. Kenny, who is always helpful, informative and friendly pull up my data and got my car right in. I picked my car up at noon, wasn't crazy about the price but was satisfied with the service. I like the shuttle service, good, safe driver.

John

Aug 6, 2014

If this is service on the Buick, did very well. Tires were more costly than expected but service was done in a timely manner and I was able to schedule without missing work.

Liz

Aug 3, 2014

I went to Suttle to shop for a Cadillac SRX the manager Tracy introduced himself and everything went downhill fast. This man is sarcastic, rude and offensive my husband and I thanked our salesman (who was friendly and helpful) and left the dealership. Now we are proudly patronizing a dealership in Norfolk. Save yourself the aggravation and shop anywhere else.

Eddie

Jul 24, 2014

I am very pleased with the service that I received when I came in for a problem that I had with my vehicle.

Joseph

Jul 18, 2014

The service writer, Rhonda, and the entire team at Suttle Motor Car Co. is as good as it gets. They are excellent.

Dottie

Jul 16, 2014

Wonderful experience--Doug Carter (Red Team) took care of my needs, making sure my car was given the needed service and even used a coupon that was sent to me for about a 33% discount. My car was serviced quickly and was even given several coupons for discounts on other services I will likely need in the foreseeable future. Service was convenient, fast, and a good value! Couldn't ask for more. Definitely will return to Suttle for service.

Lorreine

Jul 16, 2014

Ed is amazing and extremely attentive! I can trust that my car is in great hands and it's getting done right!!!

Kevin

Jul 12, 2014

The service I recieved was wonderful, the only problem I have is with my Nav system the the system was replaced about a year ago and now it's acting up again I got a new disc but it's not working. Am I the only one having this problem? Besides that the service is wonderful.

Clyde

Jul 4, 2014

Everything was handled in a professional manner.The complaint was taken.Phone notification of test results and recommended fix and acceptance of go ahead.Phone notification that work was completed.Vehicle was released with recommended future maintenance.

SCHENCKR

Jul 3, 2014

EVERYONE AT THE SUTTLE DEALERSHIP WERE MORE THAN EAGER TO HELP. MY WIFE AND I WERE GIVEN A FULL TOUR OF SUTTLE'S FACILITIES AND INTRODUCED TO ALL KEY STAFF IN THE SALES AND SHOP AREAS. GREAT CREW.

Ben & Patty

Jun 28, 2014

Doug Carter consistently provides the best customer service experience we have found in 75 years. He is the best! Fairly priced, timely communication and excellent feedback throughout the process. Thanks!

Jolynda

Jun 27, 2014

I believe my customer service rep. is named, Ed? He is a very helpful and understanding person. I have been to many service garages and come from a family of "car" people so I dislike when service staff are condescending in any way. Ed is not like that at all and always seems ready to be helpful and courteous.

VTV

Jun 18, 2014

Everyone was kind, courteous and professional. The rental car person was very helpful as well.

Michael

Jun 17, 2014

Doug Carter was great as always! Made appointment on the same day and they got me in within 15 minutes.

Don S.

Jun 16, 2014

Ronda is the reason I transferred all 4 of my vehicles to Suttles Serice department. As they say, one dealers loss is anothers gain. She is always looking out for her customers best interest. The body shop is also reasonably priced and does a quality job. They had to match the White Diamond color on my CTS and did so to perfection.

Sandra

Jun 6, 2014

Always love dealing with our service writer, Jennifer. She is pleasant and goes out of her way to make our visit enjoyable.

Ivy

Jun 6, 2014

As usual, Doug Trainum solved my concern with ease and professionalism. He was true to his word; my wait time was an hour.

Kathryn

Jun 5, 2014

Rhonda was very nice and helpful. She is very pleasant and tries to please her customers. Coming here to my office to pick up my car was excellent customer service and I appreciate it very much.Kathy Whitely

David

May 25, 2014

Your body shop staff were very courteous and professional in every regard. Charles, assistant body shop manager, was a pleasure to deal with.

Carolyn

May 24, 2014

Always very pleased with the service from Suttles. I would not trust anyone else to service my car. You pay a lot of $ for a vehicle and you want the best service possible.

Louis

May 22, 2014

Excellent service! The employees were friendly, responsive and dedicated to ensuring we were completely satisfied. The body work done on my car was top notch!

Donald Fulton

May 22, 2014

Car was serviced, washed and made ready for recall part installation. As always, Jennifer was a great service writer.

Anthony

May 18, 2014

Doug Carter has been servicing my vehicle for the past 9 years. Excellent service that keep my GMC running well. I currently have 185,000 miles on my truck. Thanks Doug.

Stacy

May 17, 2014

I spent 1100.00 on tires and oil change only to have a truck with dirty rims and wheels waiting when I picked it up! Very disappointed in choosing to spend that much at Suttle ( because I prefer to do all my business there) and not being WOWED at pick up !

Willie

May 16, 2014

The team always makes it right - no matter what it is that I think is going on or is wrong with my vehicle. Thank you!

Michael

May 12, 2014

We have had a couple of hiccups during couple of visits but overall you have an excellent service department. My GMC Sierra 3500 will be included in future visits.

Janet

May 9, 2014

I really appreciate the loaner-- don't know how we would have managed otherwise. And washing my car was nice, too-- thank you!

William

May 9, 2014

I felt Mr. Harvey explained the delay of vehicle was justified. He did not release it back to me until he was satisfied with the work the body shop did.

Nicole

May 8, 2014

The serivce at Suttle was great, fast and efficient! I'll always be taking my car to this dealership from now on!

Suzanne

May 6, 2014

Our visit for an oil change, state inspection, and tire rotation went without a hitch,They were all great as usual. Suttle is excellent !!!

Theodore

Apr 28, 2014

Everyone is always kind & polite. I really enjoyed my ride with Mr. Carl Dean. Such an upbeat person.Janice Hardison

Blais

Apr 16, 2014

Kenny is fantastic to work with, I appreciate the open opinion and over communication

Bobby

Apr 15, 2014

Very Good Service, Friendly Suttle Employees. They Treat People Right.I Brought My Son And Daughter To Suttle And They Purchased Vehicles From You.I Recommend Suttle Highly.

Betty

Apr 15, 2014

They were great in taking care of my Buick, but they also drove me to my doctors appointment and picked me up at the given time. Wonderful.

Ivy

Apr 11, 2014

My 2011 Buick LaCrosse failed me on three separate occasions, including Sunday, April 6th. On Monday, April 7th, I called Doug to share my concerns, and he requested that I bring the car in for service. Again, the car woild not start, so AAA came a started it. Doug assured me that they would solve the problem. Gratefully, the Technicians discovered that the battery, which on earlier tests had indicated life, now proved to have insufficient power. Changing the battery has made a huge difference. I thank Doug Trainum and the crew for their tenacity. My confidence in Suttle, in my 2011 Buick LaCrosse and in GMAC has returned.

Joseph

Apr 9, 2014

everything went as expected. no surprises, which we both do not want.details of work not as explicit as before on billing.

Jacquelyn

Apr 7, 2014

My service manager is very pleasant and professional. He goes out of the way to ensure my needs regarding the servicing of my automobile have been met.

Betsey

Apr 4, 2014

I am always treated promptly and I am always informed if there are any additional things that need to be fixed. My service advisor, Doug Carter, makes sure that my cars are in tip top shape.

Joy

Apr 3, 2014

Brought in my Acadia with tire problem. No appt. No problem. They fixed it immediately. I didn't know that because I service my vehicle regularly, the tire repair was free. Awesome. They offered free car wash but I was a bit of a hurry. Great service, nice people.

Donald

Apr 2, 2014

Doug Carter and his Red Team of technicians alway provide fantastic service! Our car is always "ready to go" due to their expert care.

Robert E. Hartman, Jr.

Mar 28, 2014

I am pleased to share this information. On March 06 2014, was informed of an article in cars.com where i complained about a car i purchased from Scuttle Motors with unsatisfactory tires. To my surprise I was contacted by Mr. George Hawes Director of Operations at Suttle Motors Newport News VA. Mr. Hawes stepped up after finding out I had purchased new tires, paid for the tires and have them mounted. This was Moore than I expected and I greatly appreciate what Suttle Motors did to correct the problem. I want to thank Mr. Hawes the Suttle Motors Management and staff for their professional courtesy in dealing with my problem. I wholeheartedly recommend Suttle Motors to anyone searching for a dealer that cares for their customers and stands up to be the greatest GM Dealer in Virginia.

Randolph

Mar 28, 2014

We ordered a new truck and while on vacation, we were notified bye-mail that a like truck had been delivered and they would holdit until we returned. As soon as we arrived home, we went toSuttle and the truck was exactly what we wanted and we droveit home that day. No problems and everyone was happy towork with us. Thank you Suttle.

Crawford & Wand

Mar 20, 2014

I appreciate the excellent care Doug and his team performed on my car when I brought it in for service. I could not have asked for better care! Thanks again for a job well done.

Robert

Mar 19, 2014

Your service writer was very helpful and friendly. Your service writer was very helpful and friendly. After she wrote my service order she noticed my car was due for a state inspection and asked me if I wanted to do it. I agreed to this and in a short period of time my car was ready. Thank you for a good job. Bob Scullshe

Jolynda

Mar 18, 2014

Everyone was very helpful and nice. The complete opposite of my experience at the Williamsburg GM Service dept. The only criticism I have is that in being new, I had to stand and wait a bit before someone asked if I needed assistance. However, once I was directed to Ed, he was very helpful and took the time to explain things to me at the beginning and end of the appointment.

Mary

Mar 18, 2014

It was a good experience as I was late (because of an accident in the tunnel) but was still given service when I arrived; the person who worked on my car worked through lunch to get me out sooner; and 2 minor items that were unscheduled were performed to my delight. What is there to be unhappy about?????Nothing!

Richard

Mar 15, 2014

Orange Team service writer did her job as she normally does: friendly and a full understanding of what I needed.

Ivy

Mar 15, 2014

Mr. Trainum did all that he and the Technicians could to solve my heating problem in my 2011 Buick LaCrosse. Currently, their efforts seem to be paying off.

Robert

Mar 14, 2014

As always I was greeted by Kenny my Service Writer/adviser, and then my vehicle was taken to the JD Holland Team, My vehicle was serviced and checked and was advised by JD Holland and his assistant that the vehicle was fine and there are no issues.I have had JD Holland as my vehicle technician/mechanic since I purchased the vehicle new in 1999 from Suttle, it is a pleasure to come here, the staff is always friendly, and if Mr Suttle is around while waiting for my vehicle he always takes the time to chat.

Mark

Mar 12, 2014

Once again Ed Hesse and the service crew did an outstanding job. Kudos also to the shuttle service (Jim in this case) for their responsiveness and courtesy.

Chester

Mar 12, 2014

Without reservation, I was taken care of as a normal customer, or someone who planned in advance. Thanks for the service.

Louis

Mar 11, 2014

Jennifer is an excellent service provider. She provided correct information about service needed and the costs associated with the service. My car was returned clean and earlier than anticipated. She called to let me know parts have arrived and scheduled the appointment to have additional work done. You can't do better than this! So much better than previous service.

Gloria

Mar 8, 2014

Courteous and quick service. Team advisor let me know everything that was being checked on the car and any additional service the vehicle required.

Robert

Mar 6, 2014

You sell me a car needing tires. When l bring it in for my first service you tell me i need tires. I have done business with Suttle for years. I just purchased 2 cars last year. This was an unacceptable business practice. I'm considering never purchasing another Cadillac.

frock60

Mar 5, 2014

The Suttle Motor Company took time with me before I selected what vehicle I was interested in. They walked me through all of the features and how to operate it properly. I ordered a vehicle which they didn't have in stock, and when they placed the order, they made sure to keep me a breast of when it would be delivered. I enjoyed working with the sales individual because he went out of his way to make me feel special.

Hazel

Mar 5, 2014

I am a widow,and know very little about maintaining my vehicle. I trust my service representative to make sure my car is always maintained properly. I wish to say "Thank you" Doug Carter for earning my trust. I drive almost 80 miles round trip to get my car service at Suttle Motors corp.

Gregory

Mar 4, 2014

I have received prompt, courteous, and professional service every time that I visit Suttle Motors. If this keeps up I will buy my next vehicle ( Cadillac) from Suttle.

docz

Mar 3, 2014

It is not often that I fill out a survey, but when I do it is only because of stellar performance by an individual or group of people that deserve to be acknowledged. The Service Department at Suttle Motors is such a group. I have been dealing with Suttle Service for over 20 years and have never been disappointed. The team Service Advisors (Ricki Zimmerman & Doug Trainum) have always gone above and beyond to take care of me and my vehicles. Before going to Suttle I suffered many bad experiences when it came to repairing my vehicle. Since I starting using Suttle Service, I have not darkened the door of any other repair facility since. On more than one occasion I was pressed for time when the need for service arose, and Ricki Z and Doug T. came to my rescue. They were very understanding of my predicament and moved heaven and earth to get my vehicle taken care of and me back on the road quickly. Coming from a profession where there is little to no tolerance for mistakes, I have a tendency to hold others to the same high standards, and it is my belief that Suttle meets those standards. Everyone in the Service department makes me feel welcome and appreciative of my business. I realize that this is not the only repair facility around; its just the only repair facility that I will use.

LouiseM2

Feb 25, 2014

I just bought my new Buick Regal in January from Vinnie, he was very helpful and answered all my questions. He had Regal that I liked, and took it home the same day. Mr. Houser did my paperwork, I had a few questionsWhich he answered, everyone I meet at the dealership was friendly and helpful.

dbritt

Feb 25, 2014

My experience with the sales associate was above and beyond! He connected with my family and we felt we could trust him. I would recommend anyone to please visit Suttle Motor Comp. and purchase a vehicle.

Jason

Feb 22, 2014

I was satisfied and dissatisfied with service provide at the same time. First Mr. Doug Carter was outstanding and the repairs done to my truck seem to be good but I did have initial problems when I first picked up my truck with a bad misalignment and shake that I believe the technicians should have told Doug about so it could have been fixed the first time instead of me having to drive it home call Doug and bring it back the next day to fix. One other thing is the amount of money and time my truck spent there I would have thought I could have at least got my truck washed or a rental vehicle offered. I would like to state again that I am satisfied with the service and repair but would have liked a little more detail into the service.

Donald

Feb 21, 2014

They kept working to solve the problem even contacting the factory representative as the suggested fix did not solve the situation.

Justine

Feb 21, 2014

There was an item not done and when I spoke to Doug about it, he immediatly took care of it and apologized profusely. Everyone was very pleasant. They've upgraded the waiting area and now have a single serve coffee maker, every cup is delicious and fresh! Suttle Motor will always be my dealer.

jaspiker

Feb 20, 2014

Two years ago I purchased a Buick Lacrosse from Suttle Motors. I had a great salesperson (Tony). He was so knowledgable about the vehicle and really helped me through the entire vehicle purchase. He went out of his way to help me understand all the electronic features in the vehicle. Normally I hate the financing process of the car buying experience, but I had a great experience working with the F&I department at Suttle. They made it very painless! I came in pre-approved for a loan, but they got me a lower interest rate! So, not only did I get a great car but I got a great interest rate. I take my Lacrosse in for regular maintenance service and the Ronda on the White team took great care of my vehicle. Last week, I was on the Suttle lot looking at a Buick Enclave. Even though I was not quite ready to buy another vehicle, they patiently took their time to go over the features of the vehicle and answer my questions. I will definitely go back to Suttle Motors for my next vehicle purchase. If you want great customer service without the normal car buying sales pressure, stop by Suttle Motors for your next vehicle! I highly recommend them.

Bette

Feb 19, 2014

I depend on Doug and the Red Team to take care of my car. They are dependable and always service my car in a timely manner. No one touches my car but Suttle!

Beverly

Feb 18, 2014

I had my oil changed & tires rotated. I waited on my vehicle & was very impressed how quick it was done.

Stephanie

Feb 17, 2014

I brought my 2005 Cadillac CTS in for a state inspection. The entire service team was very courteous and friendly. Your customer waiting area was comfortable and pleasant (made me feel right at home)! The ladies restroom rated a 10 for cleanliness. Also, the coffee was great too. Thank You.

Sanders

Feb 15, 2014

Doug Carter always takes exceptional care of our service requests and keeps us informed of all services required. Great customer service on his part keeps us bringing our vehicle in for work. Thanks Doug

Cathy & Jason

Feb 13, 2014

My car has always been serviced with Suttle. Doug Carter is my service representative and he knowledgeable, professional, honest, and goes above and beyond to satisfy the customer.

Louise

Feb 12, 2014

Have had all the service on my car done at the dealership since 2011 with complete satisfaction of work done and appreciate the knowledgeable and courteous service manager, Doug Trainum.

Thomas

Feb 11, 2014

Excellent professionalism and courtesy. Had to wait a few minutes to be waited on, however the staff was very apologetic. After about two hours, I checked on my car and it was ready. Excellent timing!

Crawford & Wand

Feb 11, 2014

Thank you Doug and your team for finding out the problem my car was experiencing and correcting it. As always, your team is the best-always making sure your customers are taken care of! Thanks again for a job well done!

David

Feb 11, 2014

I was thoroughly advised of the problem and was able to make a informed decision regarding a desired course of action. The issue was corrected to my satisfaction.

Harvey

Feb 11, 2014

We are both retired military, and have traveled extensively. Our experience with Suttle Motors; both sales and service is the best we have ever experienced anywhere. A special thanks to Rhonda Mclean and Ricki Zimmerman in the service department, and Tony Capobianco in sales.

Kelly

Feb 11, 2014

Doug Carter always takes care of us! He is a wonderful service advisor and we look forward to seeing him!

Ray

Feb 11, 2014

Your people were very professional. I'm very impressed with the overall quality of my experience and wouldn't hesitate to refer your facility to anyone...

Michelle

Feb 11, 2014

Excellent service, car was ready in a timely manner and I'm always pleased to have Jennifer as our service manager.

Conrad

Jan 11, 2014

Needed some quick service. Contacted Doug (Red Team) and he setup an appointment that morning. He got me in quickly and the vehicle was ready when promised.

Fred

Jan 3, 2014

good customer service. pleasant people. my tire pressures were low by my onstar. it appears they were not checked. not happy that i now need to deal with this. thanks

Mark

Jan 1, 2014

Ed Hesse worked very hard to ensure my car was repaired and back to me as soon as possible, even coming when the service facility was closed to complete the paperwork and hand the car over to me - just great service.

Mimeo

Dec 28, 2013

Fully satisfied with these serviceyou provided me since the time I have been dealing with you.I would like to make a suggestion.I believe it would be nice for your customers to have privacy when your service advisors discuss with them issues, problems of their vehicles in private rather than in front (in most cases) of other customers in the lobby or waiting room.

Marcia

Dec 20, 2013

Ralph White was an excellent sales representative for Scuttle motors.He listened to my expectations of a vehicle and was totally honest and forthright with me. This was one of the best car buying experience I have ever had thanks to him.

Terris

Dec 19, 2013

I am so pleased to have Suttle (Rhonda and her Team) taking care of my little Cruz. They are customer focused and very accommondating. Thank you.

Sandra

Dec 19, 2013

The low tire light came on and I went directly to Suttle. I did not have an appointment but Jennifer was very accommodating and helpful. I always have a good experience.

Dottie

Dec 18, 2013

Excellence service. I used a discount coupon and saved some money! I spoke with 6 different Suttle employees and felt appreciated. The Red Team leader, Doug Carter, advised my car was ready and since he was busy with another customer, another team leader (Mr Trainer) cover for him and got me out much more quickly--very professional and appreciated. Says a lot that both Team Leaders cover for each other!

Dennis and Sue Hennegan

Dec 3, 2013

We wanted badly to own a Cadillac but were vacillating about the expense. Your salesman Tony Capobianco took us carefully through the advantages of purchasing a new car with all the added safety features and explained the car in detail. We started to wonder why we were being so foolish after all of the obvious advantages were pointed out. Even my insurance went down. I'm so glad my wife and I took the time to listen to him. Your Tony is one of the most pleasant and, in our opinion, the most honest person We've ever met . We wish him every possible success in the future. We were also very impressed with Rhonda in the service department. Very helpful lady.

ERJ-Fan

Nov 6, 2013

The service was done in a very timely manner. The technicians were very friendly and helpful. The coffee was "Excellent".

kathideryder

Oct 31, 2013

I contacted Suttle as I wanted to trade in my vehicles for a 2013 CTS Coupe. Tracy Lego responded to my email and asked me to email him the VIN #'s and descriptions of the vehicles I wanted to trade in on a Sunday and that he would get back to me the next day (Monday) about the trade in values of the vehicles. Monday came and went, Tuesday came and went and finally on Wednesday, I emailed Tracy to ask where we stood with everything as I knew that the rebates would be expiring on Oct 31st. No reply. It is now Thursday and I have emailed him yet again asking what is going on and why the lack of communication. No reply. I think this is horrible customer service. I have the funds to buy this vehicle out right and I think Tracy Lego got annoyed with me because I asked about all of the incentives and rebates. Horrible experience! Do not waste your time with Suttle Motors or Tracy Lego, Sales Manager.

Donald Fulton

Oct 18, 2013

Left my car for a state inspection and the writer called me and said it was right at my scheduled maintenance. Would I like to do it? She saved me the trouble of dropping it off again.

Ms. P

Oct 3, 2013

I was suppose to get my car run through the carwash at the end of my service, but for some reason it did not happen. But still they were courteous, professional and timely. Loved the overall experience.

T Cerri

Sep 30, 2013

Quick. Accurate. Professional. This is what the experience with a customer service organization should be. I can't tell where the repairs were made.

Harvey

Aug 31, 2013

Ronda Mclean is outstanding. She is one of the best service reps. ever to take care of us. The other best rep. is Rikki Zimmerman.

msloveli

Aug 25, 2013

I have never been treated WORST as a consumer in my life!!!! More so as a silly woman who doesn't know anything. If you value your hard earned dollar, stay away from Suttle Motors!!! I was in the market for a 2013 CTS Coupe and searched the internet for the best prices via the internet (the way of the world now) Suttle seemed to have the best pricing. So after a week of trying to wheel and deal I was ready to hit the lot. I knew what I wanted but it was a little over my price so I had a plan B &C just in case I couldn't get into exactly what I was looking for. I worked with Mike Worlin who couldn't make a move without the asst sales manager Tracy Lego... Which was strange but who cares.... I've got 2 people helping me right? WRONG!! They didn't seem interested in selling me a car without knowing how much I wanted to spend, so instead of the Performance coupe I asked to see they paraded me around a Premium! Which I didn't know was a premium until the #'s came out. Immediately Tracy was annoyed by this. So he reran the Performance #s but I was not able to qualify for their financing which annoyed him even more. After ignoring the obvious attitudes, I went to my plan B which was to use the check I already had in my purse for 35k and throw cash on top of it for a Glacier Blue Coupe performance they had listed for 38,995. Mike does the numbers and I'm all set to ride off in my new ride when Tracy comes out with a price that is $3000 more than the internet price (not taxes)!!!! He proceeds to tell me that on Tuesday GM went on their site and changed their prices so the price we had was incorrect. Now my plan B is the same price as my plan A. Of course I'm asking him to honor the price I had, the price they had listed on Suttlemotors.com...... He walks off!! Just walks off and they literally left us standing in the middle of their lot...Without another word! And they never return!! Mike is working with someone else. This was a poor attempt to get me to pay more because it was obvious I wanted the car. I refused...REFUSED to spend one cent in that dealership!! I'm humiliated and I wasted a beautiful Saturday (6hrs, plus an hr drive both way!!) with 2 people who didn't think I could afford the car anyway because I wanted all of the discounts and incentives!! (Even thou I pulled up in a 2002 Escalade) I was treated less than poorly today and in the end, I am happy that they did not get any of my "average Joe's" money!!

Kelly

Aug 25, 2013

I have never been treated WORST as a consumer in my life!!!! More so as a silly woman who doesn't know anything. If you value your hard earned dollar, stay away from Suttle Motors!!! I was in the market for a 2013 CTS Coupe and searched the internet for the best prices via the internet (the way of the world now) Suttle seemed to have the best pricing. So after a week of trying to wheel and deal I was ready to hit the lot. I knew what I wanted but it was a little over my price so I had a plan B &C just in case I couldn't get into exactly what I was looking for. I worked with Mike Worlin who couldn't make a move without the asst sales manager Tracy Lego... Which was strange but who cares.... I've got 2 people helping me right? WRONG!! They didn't seem interested in selling me a car without knowing how much I wanted to spend, so instead of the Performance coupe I asked to see they paraded me around a Premium! Which I didn't know was a premium until the #'s came out. Immediately Tracy was annoyed by this. So he reran the Performance #s but I was not able to qualify for their financing which annoyed him even more. After ignoring the obvious attitudes, I went to my plan B which was to use the check I already had in my purse for 35k and throw cash on top of it for a Glacier Blue Coupe performance they had listed for 38,995. Mike does the numbers and I'm all set to ride off in my new ride when Tracy comes out with a price that is $3000 more than the internet price (not taxes)!!!! He proceeds to tell me that on Tuesday GM went on their site and changed their prices so the price we had was incorrect. Now my plan B is the same price as my plan A. Of course I'm asking him to honor the price I had, the price they had listed on Suttlemotors.com...... He walks off!! Just walks off and they literally left us standing in the middle of their lot...Without another word! And they never return!! Mike is working with someone else. This was a poor attempt to get me to pay more because it was obvious I wanted the car. I refused...REFUSED to spend one cent in that dealership!! I'm humiliated and I wasted a beautiful Saturday (6hrs, plus an hr drive both way!!) with 2 people who didn't think I could afford the car anyway because I wanted all of the discounts and incentives!! (Even thou I pulled up in a 2002 Escalade) I was treated less than poorly today and in the end, I am happy that they did not get any of my "average Joe's" money!!

Ken Hudgins

Jun 27, 2013

Great service and friendly people. They do not try to rip you off like some of the GM dealers in the area.

truebluegal714

Jun 27, 2013

The gold team did an awesome job in repairing my passenger seat belt. The gold team leader did an excellent job in keeping me up-to-date on everything that was happening. They were an awesome service team!

Dublohtwo

May 15, 2013

SERVICE: I brought my wife's Acadia in making unusual noises in the front driveline. The warranty ran out a few months ago. Service advisor and the Red Team analyzed the issues, suggested fixes, made them and the problems were fixed. I was given available discounts and the prices charged were fair. I was kept informed during the process and the car was delivered earlier than expected. I'm happy, my wife is happy, and Suttle's Red Team is likely happy for solving the problem, making some money for the business and making another satisfied customer. SALES. A few months ago, I purchased a pre-owned CTS-V from Suttle--awesome sales team, great prices and they bent over backwards to make sure the car was better than new--they did it too! Definitely purchase from Suttle again and told family and friends as well--6 of whom also bought cars from Suttle during the past few months.

Tim Pipkin

May 4, 2013

Service department was exceptional as usual. Doug Carter is the best.

Tammie I.

Apr 20, 2013

I purchased my car in January of this year and absolutely loved my sales rep. However,I brought my 2012 Buick LaCrosse in because the bumper was seperating from the body of the car' and it was still under warranty. Jennifer, the service rep, was extremely courteous and helpful. I was given a loaner car for the day and it was repaired within 24 hrs. I loved the service!

Nutsf15c

Apr 16, 2013

Johnny and Tracy were great! Johnny was patient and walked me through the 3 ATS models, had them lined up and ready to go for a test drive. Once I decided, Tracy went the extra mile and found my car in SC and got it back here pretty quick. Great experience over all!!

Jlong

Mar 27, 2013

Oil spots in my garage and a growl when I turned the wheel. Also a rattling sound from both wheels. Explained the problem to JB, my service writer. Rob the mech tech duplicated the problem and determined it to be the rack and the pwr steering pump. They kept the car over night and provided me with a rent-a-car from enterprise. The next day they said the car was ready. I turned in the rent-a-car, got in my car and all was well. Car runs fine and I was not inconvenienced. Buick has been my car since the 50s.

Chelesa

Mar 27, 2013

All of my issues were addressed and I had excellent customer service

timishere

Nov 28, 2012

My buying experience ever the sales staff are pure professionals

harrishouse

Oct 16, 2012

I have been a customer for over ten years, bought fours cars from them and have always been treated with courtesy, friendliness and quality service. Highly recommend