Superior Ford reviews

Hannah

Nov 18, 2015

I was looking to buy a new little car for myself and daughter, and I had no experience in this. I went to Superior in Siloam Springs, and was greeted by a nice young man, who's name is Chris Adair. He was very friendly and helpful in showing me cars and helping to pick out my little Ford Fiesta. (which my daughter and friends say is Groovy!!) My experience was very good, not really knowing anything about buying a new car. They walked me threw the process each step of the way. Could not have ask for a nicer experience. I would definitely give them a 5 star rating!!!!! Hannah Lovell

JeanS

May 26, 2015

Salesman Gary Sumter was very friendly and knowledgeable. I would return to this dealership and recommend him to everyone.

Mustang Guy

Jan 25, 2015

Have you ever been to an auto dealership when you are in the prospecting stage of a possible new car purchase and run into the brush off attitude from the sales rep?? You want general information about a car your interested in or some working numbers about the real price of a particular car but the salesman can't give you any useful information until you are "serious" about buying a car. Well, that wasn't the case when I contacted Superior Ford in Siloam Springs, Ark. I live in Memphis, TN. and found a year end model new car that I was searching for online. The ads I found at the big car mart sites and the Superior site gave very complete information about the car I was interested in including the real "out the door" price of the car. When I called the dealership and talked to the sales manager I got a great reception from the very start. I called just to go over the basics but in no time we were talking specifics and working out details. Jim Coggins was receptive and responsive and very personable. In three days we went from general inquiry to a completed sale. All of the people at Superior were friendly, cooperative and helpful. I got a great car-2014 Mustang GT-at a very attractive price and with great ease. Have only the best to say for Superior Ford and the staff members there.

Rob

Feb 28, 2014

Bought a Ford Explorer in January 13. Everything with the car is great and service has been acceptable. The problem is getting them on the phone or to follow-up with me when I have an issue. You call and ask for service and you are on hold for ten minutes then transferred to a voicemail and calls are returned the next day. My car was being worked on and it took me five calls and 20 minutes to speak to a person that could tell me it was done. There is no follow-up after the sale when I call with a question. Buying a car is easy, it's after the sale that a dealership needs to excel and this one fails miserably. If a Ford costs a little more somewhere else, buy it there because there is no way you will get worse service at the other place.

gsxrplib

Aug 22, 2012

I had called 2 times to check stock on different trucks they had after deciding which options I wanted. When I called one final time to double check the trucks were still there "Corey" was extremely unprofessional and basically said that I could quote take a picture of the sticker to get the details unquote, basically telling me that I couldn't test drive the truck because I wasn't going to buy that year. I was comparing the options to order a 2013 from them but needed to see the same truck in a 2012 with the same options I wanted. I didn't even want to test drive it, I just wanted to see it.I will NEVER do business with this dealership, nor do I recommend it. Even Adam didn't seem very professional after I explained to him how Corey had treated me and didn't really say much. To say the least, I would avoid this dealership at all costs. They are complete jerks and unprofessional. There are by far way better Ford dealerships in the area. Check around, and AVOID this dealer.

sara11

Apr 13, 2012

we went to superior ford after we found a used honda odyssey we were looking for. when we walked in, i watched one of the salesmen look right at us and continue to stand there with his arms crossed. it took about 5 minutes for anyone to even acknowledge us! we should have read the signs then and left, but we stayed. once we met our salesman he was good to us and kind. we drove a quick loop in the honda and like the way it sounded and drove. we sat in the office for 3 hours before they found out we could not get approved for our loan. we have previously bought 2 cars and had no problem getting approved. so we left empty handed. they called us the next monday and said we got approved so i went to sign the papers. after i left with the car it started to drive weird, but it took about 5 minutes of driving before it started. i took it back to the dealer within 48 hours after having other mechanics and family/friends look at it and drive it. the dealership was unable to diagnose it so i took it to a honda place. they told me ALL 4 of my motor mounts were broken and 1 was an aftermarket. it was gonna cost 2,000.00! we took it straight back and asked them to stand by their car they sold us and fix it since we found the problem immediately. they refused to fix it, but offered us a new warranty. ive been waiting a month now and checking in with them every week with no success of them fixing my honda yet. DO NOT SHOP AT SUPERIOR FORD! they do not stand by their cars.

lendawg

Apr 10, 2008

Loved the people and friendly atmosphere. Not your typical "High Pressure" car dealership. Thank You!!