Suburban Nissan of Farmington Hills reviews

Joewillythe1st

May 28, 2016

I was very satisfied with my overall experience with Brian and everyone at Suburban Nissan of Farmington Hills was great to deal with. Brian took over the delivery process from Lydia the Sales Manager. I started out with Lydia because I inquired about the vehicle online and was told to ask for Lydia when I came in for a test drive. Everything went as planned. All Good. Thanks Brian and Lydia for your assistance.

Rebpar12

May 27, 2016

By far the best shopping experience! Ross was very respectful of my time and got me the car that I wanted. I recommend this dealership over all and specifically Ross as a salesperson! :) :)

mlsilv26

May 24, 2016

This was my first new car buying experience and Brian made it so easy!! He explained everything thoroughly and even offered us his car to get dinner while we were waiting. The dealership is a bit out of our way but Brian was truly spectacular. The next time I'm in the market for a new car, he's our man!! Thank you so much for a great experience.

A-Tenor

May 22, 2016

Ross, my sales person, and Lydia, manager, are very helpful and friendly. They really know how conduct the business to make the customer happy and satisfied with the car and the price.I really enjoyed and recommend Suburban Nissan of Farmington Hills.

Gagarin

May 12, 2016

My sales person, Brian, took care of all the details in the process of turning in my old lease and getting me into a new car while lowering my monthly payment. He made the process quick and easy for me.

MJ

May 9, 2016

Brian was extremely helpful in helping me decide my payment options on my first car purchase. He definitely goes above and beyond for his customers even after the purchase to make sure they have everything they need. I would definitely recommend Brian and Suburban Nissan of Farmington Hills. They are simply the best!

SP

May 8, 2016

Worked with Brian on leasing 2016 Rogue. Overall, good sales experience and Brian was very helpful. He goes above and beyond when working with his customers.

Meek

Apr 30, 2016

This dealer is by far the best at doing business with anyone looking for a quality car or truck. They actually negotiate with the buyer and try to meet your needs. As a previous customer I would give a 10/10 satisfaction

Gloria's great experience

Apr 28, 2016

Can't say enough, I always come away with good extras and service. We live further away now but will still go to Brian. See you soon

Tach422

Apr 18, 2016

They work good and explain every thing u want to know and l like that l shoped around and they beets all the other dealers so l didn't want to wait so l went and picked my new Nisson thanks

Jonas

Apr 15, 2016

Went to this dealership after seeing a Murano advertised on their website. Nissan was offering cash rebates (2015 model year) totaling $1750.00. Contacted dealer prior to going to confirm the stated price was exclusive of the rebates. Received an email back specifically stating that the price did not reflect rebates. Upon arrival at the dealership, informed that the web price was inclusive of the rebates, which resulted in their price being about $800.00 more than a deal I was offered by another Nissan dealer. After leaving the dealership I received a phone call at home from the sales manager offering to negotiate a lower price but that they would not reduce the price by the amount of the rebates. Needless to say, I had no interest in conducting any further business with this dealership.

nissanguy

Apr 8, 2016

I finished with my first lease and could not have had a more simple time with the purchase of my new vehicle. They gave me a value below the market price for a top end vehicle. I would say the only down part was the slightly slow process of the time from purchasing the vehicle until all papers were signed.

rosiegirl

Apr 5, 2016

I was totally blown away with the purchase offer I received from Ross Harajli. Ross provided excellent service and worked very diligently to find the exact car, color and specifications I requested. I love my new Nissan and will definitely come back and refer my friends to Ross.

RowelPB

Apr 4, 2016

Bryant Thomas was very helpful. I got my new truck and I love the price. I will be coming back to this dealership in the near future.

Errror1860

Mar 22, 2016

This is the second Nissan I've purchased from this dealership and I couldn't be more satisfied with the experience. Thanks goes out Lydia and Feross for an easy transaction and the best possible deal.

RudyD2001

Mar 13, 2016

This is the 2nd straight Nissan I've purchased from Suburban Nissan and definitely will not be the last one! Brian, Lydia & the entire staff go out of their way to make sure you are taken care of. Excellent service and very friendly to work with. Brian went above and beyond to show me all the new bells and whistles in my new car. Their great service continues even after the sale as you can call them at anytime for any issues. I highly recommend Suburban Nissan to everybody looking to purchase a new Nissan.

Schmen

Mar 6, 2016

From the moment I walked into the door moment I said behind my new car every person I dealt with was professional, knowledgeable, and extremely helpfulI would recommend this dealership to anyone interested in a nissan

Lori65

Mar 3, 2016

Our experience at Suburban Nissan of Farmington Hills could not have been any better. We were referred by friends to Brian Evans who helped make the visit enjoyable from start to finish. Brian goes above and beyond.... He really knows his trade and helped us get a price on a Rogue exactly where we wanted to be. He asks the right questions about pricing and works efficiently. His professionalism is top notch and we are very happy with our purchase. He definitely takes care of his customers and we were impressed with his enthusiasm and knowledge of his product. We r looking forward to a long relationship with the dealership and Brian!

nissan2016

Mar 2, 2016

I was looking to lease my second Nissan vehicle, and Feross Harajli provided me with friendly, excellent customer service. I left there very happy because he was able to get me the vehicle I wanted for the price I wanted.

Renata

Feb 29, 2016

I am leasing my second vehicle from Bryant Thomas and also referred my daughter who is leasing her first Nissan. Bryant Thomas provides excellent customer service and is very knowledgable!

Rkadou66

Feb 25, 2016

I came in not knowing what I wanted, I was looking at a bunch of different brands, thankfully I got the best sales person, his name is Ross I HIGHLY recommend him! He's very knowledgeable about cars and gave me the best deal! I ended up driving back home in a brand new Nissan! Once again anyone that is looking for a car, you should go see Ross at Nissan in Farmington hills!

Raj

Feb 23, 2016

Worst dealer...Be aware of their dealership. Especially the salesperson Feross Haraji (Ross).They will rip your money.They will pressure us to buy a car.They can do whatever to sell a car. I am one of the victim of this dealer. I don't have a insurance to drive , but still they make me to drive without taking insurance , so that i can't change my mind if i take delivery next day.Once the car is out , their start behave in diffenet way. Please keep away from this dealer.

MarkS

Feb 13, 2016

Walked into the dealership at 3pm on a saturday, had a deal done in less than an hour. Aaron Stokes ran down my options and all the numbers, he was very efficient , and friendly. Aaron made it easy for me. I got an outstanding deal on an Altima. From now on this is the only dealership i will buy from and Aaron is the person i deal with and recommend.

Kevin V

Feb 12, 2016

Worked with Brian Evans. He got both myself and my fiancee out of our old Nissans and into brand new, shiny vehicles. The process was smooth from start to finish. Got a great deal, access to many rebates and both of us are satisfied. I strongly recommend anyone looking for a Nissan to get in touch with Brian.

Joshua Bayani

Feb 3, 2016

After going to a couple dealerships, we walked into the Suburban Nissan of Farmington Hills, Brian greeted us very warmly, which really made us feel more at ease. After talking about what we wanted and were looking for Brian was really helpful in figuring out what leasing to pick as well as helping with our trade in. He went above and beyond with our questions after our first visit, as well as any others we had thought of after we had left. Really glad we worked with him, and will definitely recommend him to others.

Fshuayto1

Jan 31, 2016

Thank you Feross (Ross) Harajli for making me a three time leasing customer! I am always satisfied with Suburban Farmington Hills. My sales rep Feross is very knowledgable and created the perfect package that worked with my needs and budget. I will be back again for lease #4!

Karen

Jan 29, 2016

I had the pleasure to work with Dave Simmons and the used car manager to find the perfect used car. They listened to all my concerns and went way beyond expectations to be sure that I was very comfortable in every way. After this experience, I would never go to any other dealership again! Thank you for taking such good care of me!Karen L.

BonJoros

Jan 28, 2016

Ross was very helpful in guiding my experience and working within my boundaries to make the deal happen. Before I entered the dealership I thought I wanted an entirely different vehicle than the one I bought. Ross pulled up the car I didn't even know I was looking for and I absolutely love this car! I'd highly recommend.

Manu Prateek

Jan 20, 2016

A colleague at work recommended me to go this dealership as I was looking to lease a vehicle. He specifically asked me to talk to Brian. Brian Evans was pretty helpful and helped me making choices through out the process by sharing his experiences. He was very courteous, agile and straight to the point. He stayed late at the dealership and made sure that I walked out of the dealership with the keys of a brand new car in my hand. Hands down this guy is the most honest car sales person I've ever dealt with!!!! I sure shall continue my business with them.

SportyKB

Jan 10, 2016

Went in to see if I could get a deal on a new car that I would feel comfortable with on the budget I wanted to spend. I am a repeat customer of Brian's because he worked with me the first time and I was happy with my experience at the dealership. Again Brian did not disappoint, I had a friend meet me at the dealership, even though she was not buying a car Brian was just as courteous to her making sure she was comfortable while we came to an agreement on a deal. Would certainly recommend Brian to my friends who looking for a new car.

Tcano31

Dec 17, 2015

Christian was helpful in every way. He got me into my first new car, and I am completely satisfied with the Nissan rogue. I would definitely recommend people getting help from Christian.

Saver2016

Dec 7, 2015

Ross and Lydia were very helpful when it came time to trade in my 2008 Nissan Rouge. Even though I thought I knew what vehicle I wanted, the choices available made it necessary to test drive several models.Their patience was appreciated and I'm looking forward to driving my new 2016 Nissan Rouge for at least the next 8 years. Thanks for all your help during the sales process.

connerbarber

Dec 4, 2015

Staff could not make decision unless sales manager was present, as a result tons of wasted time and at the end the salesman was bold enough to say it was "my fault" for coming at an inconvenient time for them. Purchased vehicle from this dealership in the past but would forgo buying from here again.

Moorthy

Nov 30, 2015

Jared Elliott was very helpful and very professional. He explained me very clearly about all the features of the car. He answered all my questions. I am so happy with the service.But i am not happy with Financial Services. They gave me the promotional rate 0.9%. That was awesome. But they have pulled my credit check for 3 times which is not acceptable. Nissan Financial is providing the loan, so they have to pull the record just 1 time. I have checked with Jared and Lydia about the number of hard check and they told me they are going to pull the record one time. But they did 3 times. I am not happy with the answer provided by Mike Barker - "Financial Service Manager".I strongly prefer Jared Elliott to work with and also Suburban Nissan of Farmington Hills. I am not happy with the financial services, otherwise i would have given rating 5/5

a.lam1993

Nov 30, 2015

Ross was very helpful and was able to get me the car for the price I wanted. He's very friendly and explained any details clearly.

tham9828

Nov 26, 2015

The service department completed excellent service on my vehicle. Fast! Quality service. In preparation for a last minute road trip, I took the vehicle in for service and received quality service absent an appointment.

Lee, Nissan Juke

Nov 23, 2015

Bryan Williams was the best guy to work with. Can't thank him enough. Very professional. I'm so happy with the car I chose and the service received.

dawny

Nov 21, 2015

Bryant Thomas was a great help in picking out my new car. No pressure, friendly, patient, and understood my needs and wants in a car. Bryant went above and beyond my expectations, professional and knowledgeable. A great salesman, without the pressure of feeling trapped or forced into a deal.

Elias123

Oct 29, 2015

The dealership and the salesman Greg were very professional and knowledgeable. They gave me a fair price for my trade. Great sense of humor and know a lot about cars.

Nao

Oct 8, 2015

This was the first time for me to purchase a new car from Suburban Nissan of Farmington Hills. Christian was very helpful, friendly, and patient with me throughout the negotiations. I'm very happy that he found what I was looking for and was able to obtain it for me. I would highly recommend him to my friends and hopefully work with him again.

Alan

Oct 2, 2015

I purchased my first Nissan Murano in 2005 from Tamaroff Nissan. I had a good experience so when it came time to replace the vehicle I of course went back to the same place where, unfortunately I was treated like a burden when I began to ask questions. After 3 trips and realizing I was being cornered into buying a vehicle that was all they had on the lot I called Suburban. They had the exact model I was seeking, which was the model I had requested from Tamaroff but was told it didnt exist anywhere in Michigan. I set up an appointment and went to Suburban the first two people I met were Lydia and Christian and they couldnt have been more welcoming and professional. The car was pulled up and Christian went on to explain the particulars of the model. A test drive later it was clear Christian was a friendly guy and very knowledgeable about the vehicle. Eagerly willing to answer any question or arrange for other examples. The model I ended up leasing was the exact vehicle I was seeking. The trade-in was fair and although slightly lower than Tamaroff - Christian and Lydia worked things out and met the price offered by Tamaroff! And went on to beat the monthly rate offered as well! I could not be happier.Its clear that if Christian continues on the path that he has set he will be very successful in the chosen profession. I will no doubt return to Suburban when it comes time to renew and I will certainly request to have Christian sell me the next vehicle.

ebunek

Sep 21, 2015

Christian was quick to answer all of my questions and helped me a great deal in evaluating the NV before deciding to purchase. If you want honest and knowledgeable insight on the vehicle you are considering I would definitely recommend Christian and Suburban Nissan of Farmington Hill's. Thank you for the fast! and high quality service. I had 4 small kids with me while making my purchase and fast is truly appreciated.

Bryce

Aug 13, 2015

Another great experience at the Suburban Collection. Christian was very helpful, honest and professional. I would highly recommend him if you are interested in a Nissan product.

Brian M.

Aug 5, 2015

Christian was great. Gave me the rundown of each of the cars I was interested in and helped me hunt down the exact model I was looking for when I decided I was going with the Juke. He was excellent at communicating and keeping me up to date on what was going on and made it easy for me to get in and get out of the dealership even with a hectic schedule on my end.

eribant

Aug 3, 2015

Christian was very knowledgable & made sure I felt comfortable with every decision during the process of leasing my new car! I'd refer him to anyone! He was personable and interested in what my needs were as the customer & he did his best to meet those needs while informing me on options I was unaware of. I ended up driving away in a new car that was more than perfect for me & i felt confident in the decision of going to Suburban Nissan of Farmington Hills and having Christian Jehmlich coach and guide me to picking out the right car for me! Many thanks to Christian and the staff!

Darrell N

Jul 16, 2015

I had a wonderful experience at Suburban Nissan. I was looking for a SUV to sit 5 and a dog. Amanda Nees worked very hard to find the perfect car for me. Amanda listens to what you want and then finds it. She was very quick with turn around answers to my questions. If you are looking for a real person that is not going to push a car on you, ask for Amanda Nees. She is awesome!Darrell N.

Hawk

Jul 14, 2015

We were up for a renewal on our Sentra lease and Christian and Lydia were of great help to us! We highly recommend Suburban Nissan and the friendliness of their staff is a plus! Also, Lydia remembered us through a lease our son did several years ago, so it was great to work with someone who has already worked with our family. They are great!! Will be back again:)

sawdish

Jul 10, 2015

We brought our vehicle in for a recall issue and the service staff handled the issue politely and quickly. They got us an appointment that fit our schedule without a problem.

patrick

Jul 7, 2015

Wish I read the reviews before I went here. Don't give a deposit unless you're sure you want a vehicle from this dealership. They won't give it back to you but they don't tell you that after they take your money. Your better off going elsewhere where they give it back to you. Very dissatisfied with this dealership. Won't ever go back. For the ones that were satisfied I hope you're happy with their service department. Read the reviews. That should tell you something. PS. Never saw the car I put 500 dollars down to secure it. If there was a rating of zero that is what I would give. This is customer service. Be very very careful of what you do. I would say don't sign anything and that's what I did and I am still out 500 dollars back. Shme on you Suburban

tham9828

Jun 22, 2015

Suburban Imports of Farmington Hills changed a negative situation into a very positive experience!... I had previously purchased a vehicle where I was promised a warranty that did not exist and months later I was informed the vehicle had been involved in an accident where the air bags deployed! The Sales Staff at Suburban Imports of Farmington Hills were able to get me out of that vehicle and into a new Nissan Rogue which I am enjoying!

rravi3421

May 15, 2015

We bought a 2015 Nissan Rogue SV AWD from Suburban Nissan in Farmington Hills, MI.Andre Jones who was our sales executive have been fantastic with the overall buying experience. I am the first person to walkout of such dealerships after saying thank you for your time. I won't comment on the service department yet as I have no experience but I hope to have the same flawless experience. I would highly recommend this dealership for your Nissan purchase and especially Andre Jones to have a great buying experience.

Prasad Bhatkhande

Apr 22, 2015

I and my wife bought a 2015 Nissan Rogue SL AWD from Suburban Nissan in Farmington Hills, MI. It has been close to a month now and we are enjoying our new ride. I have been to many dealerships in past for my own purchase or with friends but this experience have been unique. Andre Jones who was our sales executive have been fantastic with the overall buying experience. If you ask me what made me make this purchase, than I have one simple reason "The sales guy was not pushy". I hate dealerships who try to make the deal in any possible dam way without giving you space to think. I am the first person to walkout of such dealerships after saying thank you for your time. I would also mention the sales manager Christina who was equally cooperative and again not pushy to make the sale. I won't comment on the service department yet as I have no experience but I hope to have the same flawless experience. I would highly recommend this dealership for your Nissan purchase and especially Andre Jones to have a great buying experience.

tc006

Apr 6, 2015

Brian Evans and the entire Suburban Nissan team made my buying process easy breezy.As a first time buyer, Brian listened actively to my wants and needs. He guided me in to the direction I needed to be. He made sure I understood the buying process and most importantly that I understood the product. I never felt pressure from either him or his manager to do or buy anything that did not work for me. I look forward to working again with Brian in the future!Thank you!

Jreynoldsjr

Mar 11, 2015

They were very quick, I was in and out in 30 minutes for an oil change and tire rotation. They also ran it through the car wash. the price was fair and everyone was courteous.

lala

Dec 18, 2014

Great car buying experience! Brian Evans, who was our salesperson was wonderful. The great selection along, fair prices along with a knowledgeable staff kept us from wasting our time driving all over town.

clar

Dec 17, 2014

I visited Nissan after speaking with Brian Evans about a Nissan Rogue. He was very friendly and responded to my emails right away. He was very professional and gave me the honest truth about my questions and concerns. He made me feel safe in making a huge purchase. I strongly recommend everyone to go see him on your next Nissan purchase.

deon313

Dec 3, 2014

Typically I dont take time to write reviews unless I receive stellar customer service, and this is one of the times. Alex Gentry is one of the most professional and friendly car salesmen I have dealt with throughout my years of purchasing vehicles over 20 years. He answered all of my questions and did not pressure me to make a deal. He talked with his sales manager and got the price I requested for a vehicle. Also, one of my family members tagged along with me during my vehicle purchase, and Alex ensured that she was comfortable during the sales transaction. If youre in the market for a vehicle go see Alex, you will not be disappointed with your experience.

Kevin Pobursky

Nov 26, 2014

I recently purchased a 2015 Xterra Pro-4X. I worked with Allen Smith and he was very professional and very knowledgeable when it came to asking about the model I was interested in. He was very helpful and worked with me to get me a good deal. I appreciate all of his efforts. I would definitely recommend him to anyone else interested in purchasing a Nissan.

shashankrallapalli

Nov 6, 2014

This dealer sucks!! They sell cars with dents which you really cant observe when you get the car! They take no responsibility of it when you complain to them later!! Its better to go for other nissan dealers!! This dealer sucks, be-careful before buying car from them! They dont care about customer satisfaction! Even though i personally like the nissan altima but definitely not this showroom

lamarpatricia

Nov 2, 2014

My daughter desperately needed a car. We were sharing my car and it was getting to be too much. We went everywhere to get her a loan (I don't have very good credit else I would be happy to co-sign for her). She has no credit. We were told to try this place and that place (a friend/relative of a friend, old friends from high school who are car dealers, etc.) on and on with no luck. I did some research and called Suburban Nissan of Farmington Hills. A few days later we had an appointment with Whitni Berry and my daughter drove off that day with a Mazda Tribute. The only reason for the less amount of stars on price is because it's understandable that prices are higher with bad or no credit.If you are in a situation such as this, see Whitni Berry at Suburban Nissan of Farmington Hills. She is so friendly and accommodating. I don't know how she did it but she did. She's the best!

Barbara Harper

Oct 28, 2014

In the past I have dreaded going into dealerships. You hear the stories about the terrible experiences that people have like dealing with dishonest and less than professional sales. But my experience with Suburban Nissan of Farmington Hills was great! The atmosphere from the time you walk in till the time you leave is wonderful. I was treated with kindness, respect and understanding! Thanks to Columbus Smith and the entire Suburban Nissan staff those guys are awesome! I am truly satisfied!

WhitneyLawren

Oct 28, 2014

Awesome sales person! Not pushy at all and knows so much about cars! I will send all my family and friends to Mike! He took his time to find me everything that suited my needs. I love my Kia! It really helps that Mike previously was a mechanic , he was very patient and knowledgeable. Great guy and very trustworthy! Thanks sooooo much Mike!

emiko tawarada

Oct 20, 2014

They were all friendly and took good care of me. The car I purchased was what exactly I wanted and I am really happy with getting it with a great service.

nikkiholland

Oct 16, 2014

I've had the pleasure of working with The Suburban Collection many times over the past few years that I've lived in Michigan. It's been nothing but positive experiences one after another. I've sent family and friends to these guys, and they've also been very happy with purchases. Mike Schuholz is top notch, and treated my like a rock star without knowing who I was or that I had reason to already have favor with this company. He treated me like a friend more than a customer, and I'd definitely recommend him and his team. My financer was Dave Dowdy, and he was also very friendly and helpful. No pressure sales, just doing the best he could for me.

kandyskyy

Oct 15, 2014

Columbus Smith was very professional...personable. very nice.. He went over and beyond to meet my expectations and get the deal done.. Im very pleased and looking forward to doing business with him again..

vasya0808

Oct 9, 2014

Very helpful and respect person, i would recommended make a deal with her, she have good knowledge in this business, 5 Stars for Whitni Berry.

We4damons

Oct 1, 2014

The best and smoothest car buying experience I have ever had. I wouldnt hesitate to send friends or family to Whitni at Suburban Imports. I drove over 40 mile to the dealership and it was well worth it.

Fbishop28

Sep 30, 2014

This was the best car purchasing experience I have ever had. I must say God worked through all at this dealership. God bless you all and I will see everybody I know to Nissan

NugeRulez

Sep 29, 2014

I greatly dislike shopping for cars, but Ian Manuszak made it really easy. He thoroughly knows his vehicles, and was very straightforward regarding price. I particularly appreciated that he gave me his full time and attention, regardless of the fact that I was purchasing one of the lesser-expensive vehicles.

timd77

Sep 22, 2014

If it were not for the great job that Whitni and Tom did, I would not have bought my car from Suburban. They turned what had previously bad experience into an enjoyable one. I would certainly come back again because of the service that the two of them provided.

JECurry

Sep 18, 2014

Excellent service I received from Jaime D. in finding the perfect car for me; connected great and got a great car at a great price.

treygerg

Sep 15, 2014

Great service. I was shocked at how friendly everyone was, Especially Brian Evans, he did a great job and making sure i got what i wanted

Klking76

Sep 13, 2014

These are great people to work with. Mike is an honest sales person and gave me a great price. I would definitely recommend buying car from Mike!

Brian Larsen

Sep 9, 2014

We researched online and found the car we were looking for. We went in and got a test drive then decided it was what we wanted. Columbus, the sales associate was very pleasant and honest with us. When we found a similar car at another dealership for significantly cheaper they matched the price. It took a long time to get the paperwork done, but we came at a busy time.

kristin schnute

Sep 9, 2014

Mike was very pleasant to work with. Not having a lot of experience in buying cars, he proved to be a huge help with the step by step process of all the ins and outs of a purchase as well as being patient and understanding of what I was looking for, and doing his best to accommodate my needs. He continues to assist me with any problem or concern that has come up thus far. If I were in the market and still had money left, I would buy a car from him today.

frankyan

Sep 9, 2014

It's my first time buying a car in the US.But I found dealers are alomst all the same around the world??Anyway, it's a pleasure buying a car here.

NicoleS417

Sep 8, 2014

I purchased a new Maxima this weekend and was very pleased with my experience. My sales consultant, Brian Evans, was extremely knowledgeable and honest, which made me feel confident in this purchase. He was able to get me the exact car I wanted within my budget. Entire process from start to finish was quick and effiecient, which I appreciated on a Saturday. Dealership was a friendly enviroment with a beautiful showroom. I will be purchasing all of my family's vehicles from Brian and Suburban Nissan going forward.

gvnagendrareddy

Sep 3, 2014

Never suggest any one to go to this Dealer as the person whom I dealt with was unprofessional and didn't treat me like a customer.

arcalhoun1

Aug 29, 2014

I literally took a giant leap of faith when it came to getting financed for a car. Being 23 with a previous Bankruptcy and repossessions under my belt, I seriously thought it was going to get into a good vehicle. I started off by applying online and received a call from Tom, stating i was preapproved, so i found a way to gwt to the dealership. Needless to say i drove off the lot today with m vehicle lest than 5 years old with great gas milage and low miles total, for a reasonable price. Would i refer a friend ABSOLUTELY i am beyond Thankful for this opportunity

beatrizhernandezoteo

Aug 26, 2014

It was a pleasure working with Michael Schuholz on the purchase on our Audi A5. Very friendly, supportive and deep knowledge. Overall it has been a very good experience.

brian_a

Aug 26, 2014

In the past I have felt the target of the quote, "hard-sell" mentality by cars salesmen. I was pleasantly surprised to find this was not my experience at Suburban imports. Jaime DePalma streamlined what I expected to be a long and painful shopping experience. I showed up at the dealership, test drove, and left with my new car in a few hours. I felt Jaime was dedicated and focused on serving me during the entirety of my visit. I appreciate that she stayed nearly an hour after closing to see that I was taken care of.

Caroelena

Aug 25, 2014

I had an amazing experience with Jamie DePalma. This was the first time I was buying a car on my own and it was a bit intimidating. I went to the dealership on a busy thursday afternoon, did not have an appointment, but I was helped right away by Jamie. Since I knew what I wanted, I went on a test drive and Jamie was able to answer all the questions that I had, both regarding the car and the financing available. She was very patient with me while I made the decision to purchase the car. She was very dedicated and focused on me the entire time I was there and was very helpful with all my needs. I will highly recomment her and the dealership, everyone was so nice and really helpful.

Lindseyjean

Aug 22, 2014

I have bought my last 3 cars from this dealership and have had an excellent experience every time. Today I bought a car from Mike Schuholz and he is the friendliest and most knowledgeable salesman I have experienced so far. I would recommend him to everyone.

donovan reid

Aug 16, 2014

My husband and I looked the morning prior to purchasing our vehicle at Suburban Nissan and didn't have any luck. The other dealership sales people were kind of pushing and kept insisting on giving us a vehicle that was more than I wanted to pay for as well as what they wanted us to have. With that being said we left. My husband then remembered the great experience that my mother had and how nice Columbus Smith was, we decided to go to Suburban Nissan. We had a really good experience. Columbus Smith was very friendly, knowledgeable, and worked with us. I would highly recommend Suburban Nissan of Farmington Hills.

Patricia Hall

Aug 9, 2014

I had a wonderful car buying experience with both Lydia Reed and Bryant Thomas a Nissan. They were both kind, upbeat and very forthcoming with assistance and knowledge about the car I wanted, and were very respectful. I would highly recommend speaking with Lydia and Bryant when you want to buy a new car.Then, I met Daniel, "The Voice of Doom." Daniel was in charge of financing, and he kept me prisoner at his desk while he tried to get me to buy all of the extra coverage offered by the dealer. He made the Comcast guy look like a soft sell. The more I told him no, the angrier he became, at times even being disrespectful. After about an hour, he finally accepted my answer and I was able to leave his desk and go back to the nice guy, Bryant Thomas.

m1trombley

Jul 30, 2014

I was in the market for a used car, it turned out that I was able to get in a brand new Mazda 3 within my budget after Brian "worked his magic". I went away feeling that I was taken care of and really got more than I was expecting. I'll be back for future purchases and highly recommend both Brian and Suburban for your car needs.

ujval

Jul 22, 2014

Great experience getting a new car from Suburban Nissan.Great dealer "Bryant Thomas"Will surely recommend my friends to buy their first car from Suburban Farmington.

Gardnerkath

Jul 22, 2014

Jaime was fantastic to work with. She answered all of my questions very thoroughly and clearly outlined all my options. As a first time buyer she made my experience as seamless as possible. I never felt the "used car salesman" stereotype when working with Jaime. I would recommend seeing Jaime if you are planning on buying a car.

ryano1686

Jul 20, 2014

Excellent service from Jaime. Helped us select a great vehicle that was in our price range. I would definitely recommend my friends and family to Jaime. She was a real pleasure to work with and very helpful!

amyseaver

Jul 8, 2014

Jaime DePalma was awesome to work with! She listened to what we wanted and kept the test drive cars within our price range without pressure. We walked out with a great deal and felt great about the buying experience.

jafrica

Jun 24, 2014

Recently, I had a real positive experience purchasing a used vehicle from Suburban Imports of Farmington Hills. The sales consultant I worked with was Jaime Depalma, and I finished up the transaction working with Dave Dowdy as Business Manager. In the end, I left with what I believe was a win-win deal.I got a great price on the used vehicle I purchased, and ended up with what I considered to be a very reasonable price on my trade-in. Jaime worked with me to get to a point where we could both agree on the terms, and David walked through the paperwork putting these terms in place.This is the second used-vehicle I purchased from the Suburban Collection, and would recommend them to family and friends. We've been real happy with the first vehicle we purchased in 2007, and I anticipate being equally satisfied with the vehicle I purchased yesterday.If you do your "homework" (i.e. research the vehicles you are selling/wanting, understand the process, etc.) and walk-in with reasonable expectations, I believe you will drive-away happy in the end.

jnwilson7

Jun 17, 2014

Jamie made it quick and easy to purchase our Honda Odyssey! Even with our kids running around she was a pleasure to work with! Would recommend Suburban Nissan to anyone!

mynewjeep1

May 10, 2014

i saw a used jeep online and went to check it out. looked in great shape and asked if i could take it to my mechanic. was told "no problem" and they gave me the keys. i took it to highland tire and auto repair, who also have a great reputation for honesty and great customer service. Don, the owner, and his top mechanic BOTH checked vehicle and both said it was a great car, buy it! took it back and went forth with purchase. later,the sales person discovered a glitch with sunroof, called me and said they were going to fix it before they let me take it. they ended up having to put a new motor for sun roof, with no extra charge to me. they could have let me take the vehicle, since i basically already purchased it, without telling me about sun roof. that's integrity and great service. the sales manager, Mark, was super nice too. you don't find used car dealers that go the extra mile like they did. there's a lot of dealerships much closer to my home, but i would go back to them next time.

klcollins

Apr 29, 2014

My mom and I went shopping today for a Pre-Owned vehicle. I would never had considered buying a VW until Jamie suggested it. She was so friendly and informative, not at all trying to make a sale...just genuinely wanted us to find the best bang for our buck. I would recommend seeing her!!!!

JoshuaHitchcock

Apr 15, 2014

Brian was great at explaining the features on the car and worked hard to get us the lowest possible financing option. Everyone was friendly and knowledgeable.

mvagustabill

Apr 5, 2014

WOW is a good start to explain the level or professionalism and service! I am a "car nut" and am extremely anal-retentive when it comes to cars. Suburban of Farmington Hills, MI was a great place to do business. It's tough to find a sales person like Brian Graham with such a caring nature, detailed follow up, and an incredible high level of knowledge. Truly a great experience! Brian even took the time to run a car fax, walked me over to the service department and set up a conversation with the service manager to review all the work that the car had done. Peace of mind is an understatement! HIGHLY RECCOMEND THIS DEALER AND BRIAN!!!

BryanHaithcoat

Apr 3, 2014

After arriving to an appointment to look at a vehicle, I was sold within the first 30 minutes. Brian was very helpful in answering all questions I had, and was able to work out easy financing options that best suited my budget. I couldn't have asked for a better experience in purchasing a vehicle.

Ahattcheb

Mar 27, 2014

Our experience at suburban Nissan of Farmington hills was great! Brian answered all of our questions and helped us find the perfect car, I will definitely recommend to others.

legend01

Sep 22, 2013

I love my new Altima! Brian was my sales person, very informative as well as friendly! His sales manager Lydia made sure I was being taken care of at all times. Everything from the price of the car, as well as offering to go get my wife lunch! I was able to get a brand new 2013 Altima for under $22k as well as 0% for 60 months!! lSuburban Nissan has huge end of model your close outs right now! Never at anytime did i feel presurred or mis lead. Brian and Lydia were very transperant with all rebates and incentives available to me and my wife. The price i was given was not a "mystery" but yet explained to me and my wife thoroughly. Brian and Lydia gave great customer service from beginning to end. This is why im giving them such high marks, and would refer them to all my friends and faimly! Thank you Suburban for making this such a great experience!

richardhorton

Sep 10, 2013

In search of the new NV 200 for my business I called Suburban Nissan to see if there was one available to see. I spoke with Kevin who answered all of my questions and then invited me out to see the van.When I saw the van I was hooked. Kevin was so knowledgeable about all of the features of a vehicle that had just come out. He even located me the exact vehicle I was looking for.In terms of meeting my needs and getting everything I wanted the experience was much better than I could have ever expected. I highly recommend Kevin if you need a vehicle.

Hendt01

Sep 10, 2013

Lydia is what what every customer dreams of, complete understanding and satisfaction. I was convinced that I was not going to be happy in another Maxima and was very discouraged. I had previously went to another Nissan Dealership and walked out now feeling the best but when I walked into Nissan of Farmington Hillis everything changed. Lydia was so understanding with all my concerns and the fact that I wasn't quite certain if I wanted another Nissan. I felt like she understood my concerns and was extremely patient I felt so guilty telling her all the things I wanted and what I didnt wanted. I felt like I was being the typical "Picky Customer" But Lydia kept saying "YES we can do that" and "Sure no problem" I felt like I hit the jackpot and the 2013 Nissan was looking even better to me. At the end of the day, everything fell into place. This dealership made me feel like my TOTAL satisfaction was the #1 Priority which is all a customer ever wants. This was by far the best new car experience I have ever had. I'm looking forward to visiting Suburban Nissan of Farmington Hills for my future oil changes because I know I will continue to recieve exceptional customer service!!!!

jitkkk

Sep 9, 2013

I was interested in buying an Altima and went to Suburban NIssan to buy one. When i went in i saw a DEMO vehicle for sale and decided to get it, there were some negotiations done with the sales manager in the dealership. They were nice and even offered me to take the car home for the evening to show it to my wife. i considered that a real good gesture, later that evening I came back to the dealership and met with them again to discuss the numbers for the final pricing. At that time the manager went back on what she said earlier in the negotiations. She actually told me that she didn't want to sell me the demo. i was ok with that as negotiations can fall thru. I then talked to the sales guy about a new vehicle, at that point the Sales manager walked in and handed me the keys to my vehicle (which i left with them as i was going to take the demo home) and told me that she didn't want to sell me a new car either. i was really surprised, as to the rude behavior of that manager. the sales person was a fantastic guy ( i think he needs to be made a manager instead of the current one). the sales guy apologized on the managers behalf and told me that he would work with me to sell me a new car. i know Nissan's statement is that "customer comes first" but the sales manager was completely opposite based on a behavior. i really think that the dealer owner needs to look into this behavior. i cant believe it that a customer is asked to leave the dealership even though he wants to buy a new car. i was really taken aback on this behavior and will even be complaining about this to the top management at Nissan in charge of all dealerships so no one else faces such bad behavior. i ended up buying a new vehicle with another nissan dealer in the area called "TAMAROFF", and the service was extraordinary, ZERO issues. I would recommend that customers go there and not "SUBURBAN NISSAN" and if they do go there they need to make sure that the sales manager is not involved.

upinover15

Sep 6, 2013

I really feel like everything that came out of this guy mouth was a lie, he was very disorganized as well, I walked out and went to Tamaroff and purchased there, I would never recommend this salesman and dealership to anyone.

Triedtobuynewcar

Jul 23, 2013

The salesperson who I tried to work with at this dealership is an example of all the reasons why many women don't enjoy the car buying process. He was much more interested in helping the man who walked in behind me. When I asked to see an Altima Coupe, he told me the only one they had on the lot was a 2011 service loaner and it was out. He said he'd let me know when I could come back and see it. And when I asked if he could check and see if any other dealers in the area had any in stock, he told me the closest one was 140 miles away. And when he couldn't look up and make eye contact with me -- maybe because he was walking towards the man behind me -- I knew he was lying. I walked outside and the first thing I saw was a 2012 Altima Coupe on their pre-owned lot. He was too lazy or pre-occupied to even look at their stock. Or maybe he didn't want me to consider pre-owned. To makes matters worse, I called Tamaroff and asked them if they had any Altima Coupes on their lot and as it turns out, they have two brand new ones at this very moment. This sales person just lost your dealership a customer.

nissan48335

Mar 30, 2013

Purchased a Certified Car from this Dealership, very rude customer service.paper work is not processed properly..They collected documentation fee,tax/registartion and personalized plate fee. But they didn't process my personalized plate instead refused saying the plate is not available.I called Michigan Secretary office and the Secretary office informed plate is availble.....but Suburban Nissan dealership insists that personalized plate is not available. poor service by Suburban Nissan. I have to go to Secretary of state office and get the paper work done my self.

Goblue9976

Feb 10, 2013

My girlfriend & I were in the market for a good used car. After doing some Internet research I found a car that Suburban had. We went in, and were promptly greeted by Brian, who was more than willing to help answer any and all questions we had. He showed us multiple vehicles, in addition to the one we came there for! All in all, both Brian and the manager, Mark, made our experience fantastic!!!

lester60

Feb 1, 2013

I purchased new Nissan Altima from Suburban Nissan of Farmington.My experince was worst ever. First they messed up all paper work. They sold me car with paper work from different vehicle, but was late in the evening so I give them benefit of the doubt that every one was tired after long day. The car I bought had problem with flat spots on all the tires they don't rotate their cars as they should.Be very careful to by anything from this dealer they are nice to get your money.Bumper to bumper guarantee does not mean nothing at Suburban Nisssan.If you must purchase anything from them do your self a favor and check everything very well, do extensive road test before you buy. Their service departament is the worst I ever seen. I will never buy anything ever again from any Suburban Dealers.STAY AWAY!!!!!

Sgferstle

Jun 28, 2012

I happen to bring in my vehicle at a busy time and I did not have an appointment. My vehicle was serviced in a timely manner and I received excellent customer service that will bring me back for all my vehicle maintance or problems. I will also refer friends and family to bring in their vehicles.

Tony D

Jun 21, 2012

I went in for just a test ride of the Juke and the Rogue. CJ helped me and I ended up riding away with a 2012 Nissan Rogue. Had a wonderful experience and love my new vehicle. Getting ready to go the Smoky Mountains for a week. Thank you CJ and Lidia for all you help!

rbrttennant

Jun 21, 2012

Kyle was very helpful in the selection of my new car. He was knowledgeable about the vehicle. He also didn't pressure in at all. Very friendly atmosphere

Shygirl248

Jun 21, 2012

I am absolutely still in love with my Nissan Maxima I am leasing through Nissan. My sales rep Brian Evans made sure that he met all of my needs and found me the best car for my needs and wants. He was curtious and genuinely honest with me throughout the entire process. I would recommend Brian as well as Suburban Nissan to anyone! They have also won me over, and I plan on returning to Brian and this dealer anytime I am in the market for a new car!

jgmc1111

Jun 21, 2012

Service was excellent, they were super friendly, and it was quick and painless plus my car was returned to me washed. I will always bring my car to Nissan of Farmington Hills for service. BTW I love your new dealership...

oppenlj

Jun 21, 2012

Kyle was very friendly and helpful. This was one of the best experiences I have had at a dealership! I will be sure to recommend this dealership to friends and family.

scottperreault

Jun 21, 2012

My experience with Suburban Nissan was very good, Jason Richard went above and beyond to accommodate me. I will be purchasing my future Nissan's with Suburban Nissan.