SUBURBAN CHEVROLET OF ANN ARBOR reviews

Stacey

Nov 27, 2016

Dennis was an extremely knowledgeable salesman and helped me to decide on a new Suburban LTZ. I received an excellent deal and definitely had my best new car buying experience ever!

Rocco

Nov 26, 2016

Dealer work hard to get the deal done which it did. Took a little longer than I expected. Dealership was very busy on Black Friday. But was happy when I left.

elissawalter

Nov 25, 2016

Jon was so helpful during my car search! He did not waste my time trying to show me different cars I couldn't afford. He has gone above and beyond to make my experience stress free and easy. He was also so upfront and honest about everything during the process. Can't wait to do business with Jon (& the other John) again! Loving my 2016 Chevy Malibu!

Kdumas2754

Nov 23, 2016

I had the privilege of meeting a great salesman today. His name is Gagik Vartanyan, and he works for Suburban Cadillac, Ann Arbor. This guy was so thorough selling me this car, he made it a good experience. I highly recommend him if you want a good deal. All of the staff was pleasant to work with and extremely friendly. Next time you buy a Chevy or Caddy, you should look here first!!

satisfied customer

Nov 21, 2016

Highly satisfied with the service I received. Very courteous and professional. As always, the quality was outstanding. That is why I keep coming back.

nitesh

Nov 21, 2016

Sales employee, Dennis Chenoweth, was very patient with the process and made sure it went on smooth. Would recommend him as a good sales contact person to start at the dealership.

Nwashington

Nov 21, 2016

i worked with Mark over several days to make sure I got exactly what I wanted. He was knowledgeable, nice and professional throughout my transaction.

DoubleD

Nov 19, 2016

My sales person Mike Burns and financing person John Blattner did a phenomenal job of getting me into a new truck at the payment range I requested. They were both friendly and professional. I would recommend Suburban Chevrolet Cadillac to anyone who wants a great deal

EJ's Lade

Nov 15, 2016

I would recommend this dealership to anyone looking for a GM product.... Particularly a Cadillac. My sales rep.... Dennis, did a great job treating me like his top customer. The attention and support given was great. He continued with follow up and treated me like a preferred customer when I simply dropped in for a service visit. He represented the dealership very well and is interested in the cultivation of a Sales/Customer relationship. When trade-in time comes, it is my intention to find Dennis at Suburban Chev Cadillac. Oh and to put a nice touch on things... I received oatmeal raisin & chocolate chip cookies from the dealership as a thank you for doing business. I'll be back!! :-)

Shannon

Nov 13, 2016

This was by far the best car buying experience I have had. They were extremely friendly and helpful. Buying a car can be super stressful but they made it fun! Thanks Guys! You were awesome!!!

ataylo43

Nov 12, 2016

My husband and I leased two chevys from here recently and worked with Anne Martin. She was super friendly and worked really hard to get us the cars we wanted. We will definitely come back!

Keith R Dumas SR

Nov 11, 2016

Duane always takes care of my problem. Made sure I had a car while my car was being repaired. Quality customer service.

Chuck Ink

Nov 11, 2016

Ann Martin has always done all she could to accommodate any request. And she is a really nice person. Always friendly and smiling and ready to be of service.

Dukdust

Nov 11, 2016

Anne Martin is a tremendous asset for Suburban Chevrolet Cadillac! I have leased 5 cars and trucks in the past 7 years from Anne and she always listens to what I what and gives me several options from which to choose; Illyana Moore in the service end of Suburban Chevrolet Cadillac is just as outstanding and she can work with my hectic schedule to accommodate my needs when I can bring in my car or truck for service!

Ctibbs83

Nov 10, 2016

My salesman was Ron Ellerson, and my experience with him was fun professional and straight to the point. At times it seemed like there was no way but he assured me he would make it happen for me. I would definitely recommend this dealership and my salesman to any and everyone I can. So all I can say is thanks Ron for the awesome experience!

Happy Me

Nov 10, 2016

I spoke with Anne on the phone to see if a particular XT5 was in stock She impressed me on the phone and when I visited the dealership that good impression continued. I met the manager and ultimately decided to go forward with the lease. I have never had such a seamless, professional car buying experience. I will definitely recommend this dealership and Anne Martin in particular. kudos to all!

Irina Slaventantor

Nov 9, 2016

The best service I ever had. Took very good care of me. This is definitely the place where I will send my friends and buy my next car.

JB

Nov 6, 2016

The sales mgr, Mark, and the internet sales associate, Jake, were great to work with during my recent purchase of a 2013 Ford Edge. I have an extremely busy work schedule and live an hour or so away from Ann Arbor, but the whole purchase process was pretty seamless; moreover, they delivered the car to my home when it was ready!

brndlor

Nov 2, 2016

I worked with Ron to purchase a used vehicle I found on-line. We traveled from Kalamazoo to Ann Arbor to purchase the car. Ron made our visit and experience go very smoothly, really appreciated his professional, knowledgeable approach.

Meghanrenee

Nov 2, 2016

Mike was awesome! He helped me through the whole process and made it painless. He made sure my mom and I knew what was happening and helped explain everything. It was great service I couldn't be any happier!

Retired trooper

Nov 2, 2016

On October 25, 2016 I visited the dealership with the intention of finding a deal on a pickup truck to replace my leased 2014 Silverado. My lease did not expire for another two months but I wanted to see what was available. I was greeted by sales person Terry Olson who was very congenial and explained my needs. He immediately showed me what was available even though I informed him I was still under another lease. After allowing me to drive one pickup he took additional time to continue showing me what vehicles he had that would fit my needs. I I found one that was perfect for what I wanted and it was then that he really went to work spending a great deal of time in doing all the detailed paperwork, phone calls etc. in helping me do an early lease termination, vehicle inspection, and new lease. He was also able to meet my trade in price on a 2012 GMC that I hadn't really considered trading until next year. When I exchanged vehicles three days later everything was complete from lease agreement to title and registration changes and all necessary contacts with my insurance company. Everything was in order and he spent well over an hour orientating me on the new vehicles operation and technology personally helping me set up OnStar and Sirrus accounts. Terry and the staff at Suburban made this a very pleasant transaction.

Irish Hills Customer

Oct 30, 2016

Had a great, painless, seamless experience. Turned in 2015 Equinox for a 2017. Mike Burns gave an excellent overview of the process and options. Lease pull ahead, USAA, and GM family discounts worked great. Bought a used car for my daughter through Mike as well two months ago. Great guy, great service. Paul M. Ganz, Onsted

LadyOcelot

Oct 30, 2016

Jon is absolutely incredible. I was in a very difficult situation with my currently financed car and didn't think I could get out - Jon made it happen within days. He's funny, but informative, and made the whole process incredibly easy and stress free. My boyfriend will be going to him and I already told my family who currently lease Chevys elsewhere to come to him as well. I'll definitely being staying with this dealership and Jon - Wherever he goes!

Car

Oct 28, 2016

My sales representative, Gagik, was very helpful and went out of his way on several occasions to try to find exactly what I was looking for. Honestly, my main issue which had nothing to do with my sales guy was that the dealership was not willing to give me what three other dealerships offered for my trade-in.

Glen and Elizabeth

Oct 27, 2016

Terry was outstanding - answered all my questions and had a great sense of humor. The finance manager Clifford was also incredibly efficientMy husband and I totally enjoyed the people and the process

Bonnie

Oct 27, 2016

I recently bought a car from Jon Wejroch, he will be the reason we continue to buy cars there. He made the experience of buying a new vehicle wonderful. He was interested in learning what exactly we were looking for in a vehicle instead of just trying to sell us any vehicle. He was friendly and very knowledgeable on specifics. He truly is someone who cares about his customers, there not just a sale. I would recommend him to anyone looking for a car! Thank you Jon, you were awesome!

MarxJ

Oct 27, 2016

Working with Mike Burns truly made my first car purchase a lot less stressful than it could have been. My husband and I are returning customers and will continue!

Rbarry24

Oct 27, 2016

Plain and simple, Jonathon Wejroch was awesome. Jon wasn't just trying to sell me a car, he was trying to build a relationship. I greatly appreciated that. We were able to test drive a few cars, have some great laughs and talk about our interests and families. He genuinely cared about what I wanted in a car and went above and beyond on making sure I was making the right decision. Jon you were great, keep it up!

Jmarx12112

Oct 26, 2016

Mike Burns was excellent, trustworthy, knowledgeable, helpful, and personal. After my experience my Fiancee only wanted to work with him to find her new car. We love are Cruze & Malibu. It's not just the car, it's the person who sells it to you. I truly hope I get to work with Mike again when my lease is up & for many years to come. I love cruzing around in my Chevy but Perhaps next time will look at SUVs & trucks. Thank you MikeJeffrey Marx

alcom

Oct 25, 2016

I felt like I was given genuine information. I felt as I was part of the family, not just a customer! Very pleased with how all my questions got answered. I didn't feel rushed or pressured into anything while I was here.

Football1

Oct 25, 2016

I just bought a Cadillac from John. He showed me the vehicle I was looking for and didn't waste my time. The whole process was smooth from test drive to taking delivery of the vehicle.

Ghall13

Oct 25, 2016

So funny, out going and pleasant to do business with, I would come back to purchase or lease another vechicle. I hope both Jon's are here when my lease is over.

kendra403

Oct 25, 2016

I was referred by a friend to Suburban to work with Jennifer Simon the Business Manager and then with Mike Burns. I went in without a clue and didn't want to be taken advantage of. Jennifer was patient and helpful assisting me with incentives and the best option for what I needed in a new vehicle. After all was said and done I believe my incentives topped out at $6k! I was very pleased and got a great 2017 Traverse that will fit my family. Mike was very knowledgeable of the Traverse and took the time to show me some features etc. I was also impressed that he would be checking in on me from time to time and watching for good deals when the lease is coming to an end.

Linda Petros

Oct 25, 2016

Had a great experience. Everyone that I don't with was very good. Made the process really easy for me. definitely would use them again.

ultratechmarine

Oct 25, 2016

Ron is the kind of sales person you hope you will encounter when buying a new or used car, but rarely do. He is honest and friendly, as well as being a top notch, competent professional. Ron makes sure you are taken care of. Highly recommended!

Mina Policht

Oct 24, 2016

I spoke with your salesperson Dennis a few weeks ago. I wanted to thank him for all the great information. It is nice have Dennis speak to me like a person. He answered all my questions and addressed all my concerns. I will definitely be back to buy after the first of the year. Great job Dennis!

16hallr

Oct 24, 2016

When I went in to the Chevrolet dealer, Everyone was very friendly, it was a great atmosphere, and they are very outgoing for there customers. Jon Wejroch sold me a 2016 car and he was upfront about everything, he's a very nice guy, and is very relocatable to people. He's not like what you would expect of a salesman. When you think of salesmen you think that there trying to "take the rug from under you". No Jon was very helpful, very nice, and I would HIGHLY Recommend if you are looking for any type of vehicle to go see Jon at the Suburban Chevrolet Dealer.

Chevy

Oct 24, 2016

The staff here were very friendly and helpful... I went in with low hopes of being able to get another vehicle and walked out happy!

Jzinn

Oct 22, 2016

Gagik was great, very helpful and personable to deal with. He was willing to help any way he could to bring the cost down. I would recommend him.

Todd67nova

Oct 21, 2016

Gagik was great to deal with up front , honest, and quick reply on lease prices on 3 different levels of vehicle, see you in 9 months for another new lease for my wife. Thanks again Todd

TJAS

Oct 20, 2016

I wish the facility offered cell phone chargers. Overall, it was a wonderful experience.

Black

Oct 20, 2016

My experience has been hell my accident was on 7/14they service my car on 7/15 my car is still not fix my doors will not lock ,its 10/19they given me a loaner but did not explain the mileage.the person that I spoke to was MGR MIKE MOSSER THE GENERAL MANAGER DAUGHTER SHE DID NOT explain I could not go over 3000 miles in the loner so I had to pay them out pocket $972.00

Giovanni

Oct 18, 2016

Got a new car for lease. Our sales perso. Is Gagik super cool guy! I would only go there from now on!Go blue!!!! Go blue

linda234

Oct 17, 2016

I am new to leasing cars and Mark Young went out of his way to help me with my lease. He really went to bat for me. He is a great salesman and I would recommend him to anyone looking to lease a car or to buy a new one.

Brendynj92

Oct 12, 2016

Very pleased with the body shop staff, they were friendly and helpful! Also, Danielle at the loaner department was exceedingly helpful, polite and professional. Two thumbs up, thanks guys!

FBA

Oct 1, 2016

I really enjoyed the customer service when we first go the car. But now since we are leasing it we are restricted to a certain amount of miles. the dealership did not make sure the ON Star was working before they sold the car so we had to go back up there for them to fix it but all they did was see what part was needed to be ordered so now we have to go BACK up there when they get the part for them to put it on. the dealership is causing us to use miles because of their mess up and we have to pay for it they are not giving us additional miles or reimbursing us for the miles they are causing us to use. on top of that we get on star free for a certain amount of time but we are unable to take advantage of it because we have to wait for them to get the part and fix it. getting the car is becoming bitter sweet because of the mistakes the dealership made is affecting us in a negative light. Luckily they noticed that the FM radio antenna was missing when we took the car to them for the On Star, because if we returned the car after the lease was up they may have charged us for it. It was a lot of things that we shouldn't have had to deal with since the car is not a used car...I just wish they had more customer service to compensate us for their mistakes.

Diane

Sep 29, 2016

Exceptionally cordial and responsive to my questions. Performed service as requested.

Fweb

Sep 19, 2016

Gagik at Suburban Chevrolet was a great salesman, knew the product, answered questions promptly, & everyone at the dealership was very friendly & helpful! I'd definitely go back!

Awood

Sep 16, 2016

I have nothing but positive things to say about the family at Suburban Chevrolet Cadillac! They take pride in making sure that you're comfortable in every decision you make and strive to make sure you are making the correct choice. This being my first time leasing, Gagik was a superstar and found me exactly what I was looking for! I would recommend the Suburban team to everyone.

Janet Farmer

Sep 13, 2016

My son and I had a very good experience with the dealership

Todd-AnnArbor

Aug 26, 2016

Moreno ( Service ) did a great job of communicating my repair status and working within the dealership to solve my repair issues. Great work....time will tell if the issue is fully fixed. I am very happy I bought a Cadillac from your team!! Aaron (Sales) and Jennifer ( Finance) was awesome to work with during the purchase!! Thank you.

Jeffrey Jabiro

Aug 26, 2016

I called the dealership looking for a certain vehicle they found it and give me very fair price and we're very courteous would definitely do business with them in the future didn't no hidden fees or they're not playing a game for me and I appreciated that

Kristin Richards

Aug 26, 2016

My experience working with Mike Burns and the rest of his team was wonderful. Mike listened to my needs and goals for the car I was looking to purchase and he found me the perfect car. I am not well informed regarding the mechanics of cars, and Mike answered all of my many questions with genuine, honest answers. I would highly recommend partnering with Mike to anyone looking for a used vehicle, and I absolutely would return to him again for future car purchases. I also found Suburban Chevrolet Cadillac of Ann Arbor to have very fair pricing on their used vehicles. And Clifton in their Financing Department was extremely friendly and helpful in walking me through the purchase process. It was a nice experience overall!

jfish

Aug 22, 2016

Great experience with Suburban Chevrolet Cadillac!!! I have a summer vehicle and a company vehicle that I gave up to move to another company. Mark Murrell went above and beyond walking the lot and showing me cars in my price range and not trying to sell me more than I wanted. He helped guide my decision to a great car that my family loves. Mark even came to our house so my wife can sign paperwork and hand delivered my plate! All this for a budget vehicle. Mark went above and beyond and I will buy all my future cars from him and Suburban.

raekai

Aug 16, 2016

I test drove 2 suv's the first had a steering problem and a transmission problem. The second had a bad CV joint... at least 1 and that was just the tip of the iceberg. The cars are not safe. They are pretty with nice stereos. When I went in everyone was busy and it too awhile for someone to get to me. I am going to try another one of their dealerships in a different city. But I would not sell one of those cars to my worst enemy. I may be nicer to my worst enemies than the sales people and the owner there are to their customers. My guess is that all of these nicey nice reviews are from people who work there or their friends that are paid to put out positive reviews.

J_Lyons

Aug 13, 2016

Gagik was a great salesman to work with. He got to know my needs and preferences and helped me find a quality car at a great price. Along the way, he helped me my making sure I got everything I needed including design alterations and tracking down the second key. I'm grateful to have such a great car buying experience.

Terri D.

Aug 10, 2016

Fast, friendly and professional service from the garage to the front office. The extra mile our sales agent took in securing our less than desirable trade in options was fantastic and his efforts to find the perfect vehicle after we left proved superior service to the other lots we had visited. The friendly and efficient Garage conveniently took care of small issues with our vehicle while we met and finalized financing with Jennifer, who proved looking out for a customers best interest IS still a practice when you work with the right dealership! All have earned a client for life!

Boomni2

Aug 6, 2016

I love this dealership. I've bought a car previously from Suburban and I service all my vehicles there. As soon as I excited my vehicle I was approached immediately. Their customer service was great. The business manager Jennifer Simmons was polite, friendly, and gave me comprehensive understanding of my vehicles certification and warranty. My dealer Curtis Berjeski really worked hard for me. The dealers, service reps, and even the cashiers are friendly. Thanks for the prompt service.

Gerry

Aug 5, 2016

Splendid. It is hard to balance efficiency, politeness and professionalism when servicing a vehicle under time pressure. The technicians and service personnel were personable, yet professional. This is a very nice combination to encounter in today's fast paced world. Thank you very much.

Herb and Rose

Aug 4, 2016

Our salesman, Mr. Charles Parker,and his assistant Melissia were outstanding in their ability to listen to our preferences in terms of cars and affordable financing. We have bought a number of cars through Mr. Parker before and this time our experience was no different Mr. Parker is highly professional, understands a wide range of used and new car benefits to the customer, and supports the customer in making their best choice for a new or used car. This time we purchased all in one a day new 2016 Cadillac XRS4 and a GMC Terrain 2014. I tell all my friends in need of a car to consider Mr. Parker at Surburban in Ann Arbor as my wife and I have done.

jacksonrunner22

Aug 1, 2016

I went to Suburban Chevrolet Cadillac because a friend works there. However, he was in the middle of a sale so he handed me over to Ron. Ron went out of his way to make me feel comfortable, and was beyond patient in working with me throughout the entire process. Ron's personality made this experience as painless as possible.

Bill B.

Jul 31, 2016

I called Mike Burns ahead of time to make sure the car was available, and he pulled it aside, had it detailed, and filled up the gas tank before I got there. He called me the day before to let me know he was going to be in early on Saturday if I wanted to get started looking at the car earlier. When I got there, we took the test drive and a couple hours later I drove away in a new ATS!

ajsmallz

Jul 29, 2016

I called and talked to Eric about the two car choices I was looking into he ended up running numbers on both models called me back and let me know. kept in contact with e-mail during the work week and ended up driving out to the dealer on a Saturday. Eric took me out to look at a couple of cars that were out on the lot and I picked the one I wanted, we went back inside ran the numbers and I was out of there within an hour with my brand new lease. it was a really good experience definitely coming back to get a new lease when this one is up.

Karenrose1948

Jul 28, 2016

Mike Burns and Jennifer Simons was so great and very helpful! Didn't have to be there forever very smooth transaction! Couldn't have asked for a better team of two people to work with on getting my vehicle

Dana1225

Jul 25, 2016

I worked with Mike Burns and would highly recommend him! He went above and beyond and always followed through. He was very trust worthy and I have not always had that with my past experiences when leasing/buying a car. I will defintely recommend him to anyone that I know who needs a car.

Daniel Bellus

Jul 24, 2016

Cia Murphy was extremely knowledgeable on the Chevy Equinox that I was considering for purchase and also helped me in getting financed for a lease which I was not even confident I could get!! Thanks Cia!!

cadillacrich

Jul 23, 2016

I was in town visiting my dad and we just stopped in to see if the ct5 was in. A nice girl Ms. Murphy talked to us. I explained that I was just visiting and would not be buying a car she took her time to go over the in's and out's of the ct5 with us. After I returned home I checked out what she had told us and she was spot on!!! I am very impressed needless to say. thank you for your time again Ms. Murphy.

christopher c lin

Jul 23, 2016

Mark Brown, internet sales manager, provided an efficient, product knowledgeable, and transparent sales process... He got me a good deal which included warranty. I love my silver bullet ATS! And will go back to Suburban Cadillac for service and my next car too!

Adamglobalprofits

Jul 22, 2016

Gagik Vartanyan Has excellent customer service. Worked really hard to help me get and decide what I wanted. Would highly recommend him from this dealership

Dagooden

Jul 21, 2016

I would like to acknowledge the great customer service I have had with Suburban I purchased a car there because of the Eric from Brooklyns great service. It's also great when he remembered me as a person

JennM

Jul 21, 2016

This dealership wasted hours of my time and gas (=money)! I was driving an hour and a half (one way) to go buy a car, had a financing check that just needed my signature, and confirmed the car was still available when I left and told them I was headed over. They did mention that someone was coming to test drive the same car, but they didn't know when. I learned a lesson by still heading over without confirming that they would hold the car until I got there (which is somewhat my negligence, but they should have done so without me having to ask since they knew how far I was driving). When I arrived, the other person was test driving it, and then it was a done deal. Complete waste of my time. I will never go back! I will say that Jacob was nice and friendly, but he could have made sure the car was going to be held until I got there.

Nvuicic

Jul 21, 2016

Everyone was very friendly and greeted me throughout my transaction. The manager was professional and worked with me. I will come back to this dealership.

Mike

Jul 20, 2016

I think the point of this survey is why Suburban Cadillac? Why dont I go to one of the other three Cadillac dealerships that are closer to home? Yes, your employees are courteous, the building is first rate, and you do have an excellent service department. So do the others to some degree. But they dont have Anne Martin. She is the reason I have just started my third lease with your dealership. Anne handles all situations well. When the vehicle I ordered didnt arrive on time she found one in inventory at another location. She handled all arrangements in advance and had everything ready when I arrived. When I contact her she tells me just what I want to know in a timely manor and never lays it on too thick, an irritation inherent with most sales reps. How did you do? Anne made it a delightful experience which is what Ive come to expect when I visit Suburban Cadillac.

EmmyBell2017

Jul 16, 2016

My experience with the dealership was great. Everyone was so friendly and helpful, even with the multiple trips to the dealership. On the fifth visit, I got my car! My salesman, Kurt, helped me set up my phone with the car and OnStar, even with closing time nearing. I'd definitely go back again for my next car and recommend Kurt.

2314samship

Jul 15, 2016

We had an issue with our car and called Mike Burns who quickly took care of the problem and set up a time to come to the dealership. Mike saw my wife pull up and went out to greet her and had her pull into the service lane saving her from having to get out of the car. Every sales person we have dealt with over the years has always said "if you have a problem with your vehicle let me know and I will take care of it" but when we did have a problem the promise was not upheld. Mike made the same promise and has followed through with honoring that promise.

stephtaylor

Jul 12, 2016

Curt Berjeski made the process of buying our Tahoe the best experience yet. We loved his enthusiasm and ZERO pressure attitude! Curt provided nothing but the facts about our car & options that were available. It was a quick and easy process that we look forward to repeating after our lease ends.

orson beeman

Jul 11, 2016

Walked in told them our budget and walked out with a new car. Cia Murphy did a wonderful job getting us into a new Equinox

Stefanie

Jul 10, 2016

Mike Burns will find the best car for you! He will make sure you are fully satisfied and all your vehicle needs are met. The entire Suburban team is very helpful and does the job right.

1200

Jul 10, 2016

Mike Burns and team will work with you and see that you are satisfied with your purchase! Good selections with many options to choose. Buying a car for the first time or the 6th time either way Mr. Burns and the Suburban team will get you in a great set of wheels!

Bigmixx

Jul 9, 2016

If you are in the market for a new or used car Mike Burns is your man. He goes above and beyond for you. As well as making you feel right at home he is not satisfied unless you are!

Jacqueline123

Jul 8, 2016

Great dealership with competitive pricing. Highly recommend Jordan Jones! He is genuine, honest, informative, and not pushy. Will definitely be back in the future to work with Jordan.

Ambersride

Jun 30, 2016

I felt right at home with these guys. No worries, no surprises. Everything went smooth and I now have the perfect truck for my needs. I just gave Mikes card to a friend, with full confidence that he will not steer them wrong in finding a vehicle to fit their needs.

Prasanna

Jun 27, 2016

We bought a new XT5 and had a great experience from start to finish. Jordon went out of his way to provide an outstanding service and an incredible deal. He was available to answer questions and provide information even after hours. Highly recommend this dealership and we would go back to them without hesitation.

Barbara Lynn

Jun 24, 2016

I really appreciated the convenience of having my new, beautiful Traverse delivered to my home. I didn't have to pack up my two young children after getting home from work to drive 30 minutes to Ann Arbor to pick it up myself. Wonderful service and Eric was so thorough with all the details. Everything about my experience was fantastic.

Scorpio6795

Jun 23, 2016

I'm in the early stages of looking to purchase a new truck, and have spoken at length with Ceia regarding the vehicle and certain specifications I am looking for. She is very knowledgeable and was very professional in spelling out how a Silverado could meet my needs and wants. When the time comes, I will certainly go to Ceia at Suburban Chevrolet and Cadillac in Ann Arbor.

Sherry1768

Jun 23, 2016

Suburban is BY FAR the best dealer in Ann Arbor. The employees will always treat you like family and they have some really great choices when it comes to needing them! Mark listened to everything I needed and he delivered. I also liked his cookies. I recommend Mark to my family and friends just because I know they will be treated as good as I was.

SamanthaK

Jun 22, 2016

I went to Ann Arbor Chevy looking for a Malibu LS I still had a year left of my lease I told them my price range and they did exactly what I asked for and MORE! When I walked out I had a brand new Malibu 1LT!! thanks to my awesome sales men Jordan, he gave me a price I couldn't turn down! the staff was so nice they treat you like family. New cars sales manger Mina and Shawn and also finance manger John were very nice and gave me a run down on prices and packages, they made my first buying experince something I would never forget, so quick and easy. the drive was pretty far from where I live but it was worth the drive. I would recommend Chevy in Ann Arbor to anyone versus any other Chevy dealership out here. Jordan you the man!!!!!

beckytho

Jun 22, 2016

Jordan Jones was excellent and knew what I wanted and made sure I felt like I had his attention and understood the timeline and expectations. I would totally work with Jordan again in the future. He also followed up with after the purchase and completely satisfied.

Cmyers6508

Jun 22, 2016

We went in for an oil change on our SRX (also leased here). We wanted to look at the Tahoe so we went inside where we were introduced to Jordan. He showed us a few vehicles and answered a lot of questions. He was knowledgeable, personable, and polite. Everyone we worked with on that day were very professional. We love our new Tahoe!

Cmcclimon

Jun 21, 2016

Curt and Shawn were great to work with. Curious and professional. I was able to purchase a new 2016 Tahoe LTZ with the features I needed for a price I wanted.

phishinforfloyd

Jun 20, 2016

They pressured me told me that the deal was only available for the next few hours. Did not disclose the truck had been in an accident... I got the car-fax report and they had pictures from the original accident. Seemed minor and it was an OK deal. My stupid self bought the truck. Two days later all four tires are leaking, a sensor in the gas tank went bad, and there was an air leak in the fuel system. They wanted me to pay $1700.00 less than a month after buying to get it fixed. It was like pulling teeth to get them to fix it. Now two months later, the side the truck was hit on the back panel is loose. You can see where the original panel was welded on, but on the new panel there is no weld spot. They must have glued it together and figured a week, a month who knows down the line that it would come loose and wouldn't be their problem anymore.

alybrecht

Jun 19, 2016

When my husband and I were talking about purchasing a new vehicle we talked about a lot of different options, one of them being a Chevy Traverse. We had some colors and features in mind but didn't really know what we could afford. When we went to Suburban Chevrolet Cadillac, we were very happy with the availability, options, customer service (provided by Jordan Jones), and fast and easy process of buying a brand new vehicle. Not only was Jordan extremely helpful, he was informative and patient with us. We felt very comfortable with the purchase and felt no pressure at all. We have had the Traverse for almost a month now and would definitely recommend the dealership and the sales representative.

Michael Kennedy

Jun 17, 2016

Just driving by on a Saturday morning cruising the lot for a certain car. Jordan Jones was walking the lot and said hello and offered to assist with any needs we may have. His non-aggressive approach and "can do" attitude was a good match for our style. Once inside, Jordan worked hard to help us get the best deal available. In the end, Jordan and Mina gave us good treatment, a fair deal and an easy buying experience.

TCA77

Jun 16, 2016

I am new to this dealership and to leading a vehicle, and I couldn't be happier with my experience! Our sales person, Jordan, and his manager, Shawn, worked tirelessly to find a vehicle and a lease that met and exceeded my expectations. I'll definitely be going back!

Angela N

Jun 14, 2016

My service helper was Duane T. He helped me so much and he was very attentive. He had a professional manner to him and I would recommend Suburban Chevrolet of Ann Arbor to anyone

4TAREMOM

Jun 8, 2016

Visited 6 dealerships and had the best experience with Curt. He was relatable, informative, without being too pushy. Answered our questions without pushing us toward features we didn't need. Understood we needed time to make this big of a decision, so avoided the hard sell after the test drive. Took down our information and said he would check in with us in a few days. When we returned, ready to purchase, Curt either answered our questions or found people who could. He helped us get a great deal and made the purchase process as easy as possible. We have a dealer much closer, but we were happier with our service from Curt.

Dr B

Jun 7, 2016

My salesman Mike Burns did a wonderful job ordering and following the building of my Camaro SS. He followed the order so closely that I thought I was on the factory floor at the Lansing Grand River assembly plant helping to direct my car's assembly. Everything turned out as expected and the car was delivered on time, paperwork complete and even financing ready and quickly completed so I could be off on my own with this wonderful creation called Camaro. I'm sure that most people today have not experienced placing an order with the factory to get the exact car they want with no compromises. So many cars of the type you want that are almost the same color, almost the same interior and almost the same engine and options combinations that the salesman can talk you into a car that is almost what you want? Not Mike, he made sure I got exactly what I wanted. It's nice to have a salesman that listens instead of talks you into a car that is almost what you want but not really. I'll be back for another.

Sklawender

Jun 7, 2016

We recently purchase a vehicle and Mike Burns provided excellent sales service. He provided honest information and was very pleasant to work with. I highly recommend him and would do business with him again!

youtube11232

Jun 7, 2016

Mike Burns was very helpful and great to work with loved the speedy service and just the overall experience, will definitely do business with him again

Paige1661

Jun 4, 2016

I have had the best time with purchasing a car from this sales team. They will forsake get you out of your car and into something brand new. They never turned me away. Im very thankful for them getting me my 2016 Chevy Cruze :) I LOVE MY NEW CAR. Thank you again!!!!!!

bbaisden

Jun 2, 2016

Mike made buying my first car so easy and fun! He was very personable and a good dude to do business with! Would definitely recommend him to friends and family.

The Big D

Apr 4, 2016

After speaking with you today. I found that the conversation we had about the online service. Or lack there of. Very unprofessional, and disrespectful. Your lack of knowledge about the vehicle, on auto trader is unacceptable. Your professionalism and talking to me is unacceptable. I could not recommend anyone buying a vehicle from you or suburban Chevrolet, Cadillac. The only person I talked to at the dealership with any courtesy for a customer at all was Mike Burns. I spoke with four different customer service agents and none of them had respect. Absolutely terrible.------------------------------------------------Disrespectful, unprofessional, and now add lying.-------------------------------------------------------------------------------------------------------------------------------------------------------------------- So after all that talk of. We are a no haggle dealership. The price is the price. Mike the GM in four days the price dropped $1000 on this vehicle. Wow. No lying at this dealership ???? You told me the price was the price. No haggling.. Seriously and four days. You drop the price $1000. Is that because I told you about Edmunds price. No class at all. It's sad to think there is a car company with Cadillac's name on it. And treats people like this. Sad!!!

J.P.

Mar 29, 2016

Everything went really smoothly and efficiently! Thank you!

Jack

Mar 22, 2016

Everyone was wonderful. The buying process was easy. They found just the right car for me and delivered it to me.

Verna B.

Mar 18, 2016

Angela was a very kind host at the dealership. I was able to talk freely with Angela and she explained everything to me in a proper manner. After the car was complete she politely came into the wait room and guided me to the cashier. Lastly, she waited until I pulled the sunroof back and forth to see if it was working properly. Excellent customer service. My very best to you.

Bob Schartow

Mar 12, 2016

Ok, so first I drive up to a door that doesn't need someone inside to open, it opens on its own. Then I drive into something that is like a room in a house! Tile Floor, furniture/counters at a nice angle, mats, I'm like crap! Don't hit something. Then I get out and am greeted by the nicest guy I've ever met. And another guy is already under the hood checking the car. I felt like a million bucks! I can't remember the last time I was treated with such respect. The Porsche dealer didn't treat me this way when they would take everything in my wallet! Next thing I know I'm driving away in a loaner car, which turned out so helpful because my repairs took 3 days! Then I met the greatest sales Manger ever when I was getting a cup of coffee. And seeing 'buyers row' lined up with shiney Escilades and ATSs made me want to join the club! I've already told a dozen people about Suburban and how I couldn't imagine buying a car from any place else.

AH

Mar 10, 2016

Oil change and tire rotation were done in a timely manner.

Not happy

Mar 10, 2016

Bought a vehicle from suburban Chevy 4-5 years ago and about two years ago I started receiving calls to buy a warranty 2 times a week for the last 2 years probably going to change my phone number after all this and the general manager was no help and hung up on me with no apology for selling my information!!!

mpj48103

Mar 8, 2016

A walk in to address a check engine light. No upsell; they identified warranty work (intake manifold). Nice and clean on delivery

blueboy

Mar 5, 2016

No hard sell, suggested options that would work for me. Like working with a long time friend and did not make you feel pressured to either buy or stop wasting his time. Made suggestions with good reasons why and listened to what I said and wanted.

baller1234

Feb 29, 2016

I really enjoyed working with Curt. He was patient and found a car for me that met my needs and worked within my budget. He was great.

clem

Feb 27, 2016

No extra costs. Took a long time to pull the car around to where I was waiting to drive it away because of the volume of snow that had fallen. Don't have any suggestion for that problem. One of the original symptoms (oil leak) was partly covered by the 'Under the hood fire' recall, but there are other potential causes, which the customer service rep reviewed with me, along with the procedure to identify the leak if the recall did not take care of it. I appreciated that info.

Diane

Feb 26, 2016

Least my car and was looking for a used car for my granddaughter and they have been very helpful and keep in touch to find you the right price...Everyone there is very friendly and try to help to do the best job they can do.

JenniferPr05

Feb 3, 2016

From the moment that I called the dealership I was handled above and beyond my expectations! As a new client to your facility they got me in and made me seem like my issue would be alright without making any promises (a nice skill). Upon arrival Bob took care of me and was professional the whole time. He gave me daily updates while I was stressing out and made sure I was well taken care of. As you have treated me better them my previous dealership I will continue to use your services and when its time to get another car I know exactly where I will be going.

tgalea9

Jan 21, 2016

Best service ever! My requests were difficult but you found the right vehicle for me. Trade-in and delivery was seamless. Suburban Chevy Ann Arbor is great!

lks122166

Nov 12, 2015

Mike Burns was my salesperson it was a long haul about 2 months. We finally came to a aggreement on price and note and got the deal done. Special thanks to MR. Burns

Tarra

Nov 6, 2015

Although we live within a couple miles from another Chevrolet dealer, I did not get a warm welcome over the phone, so I decided not to visit that dealer. When I called Suburban- Ann Arbor, I was connected with Aaron, he promptly answered any questions I had, gave me additional info, etc. The next day we met with Aaron and left driving a new Impala. I highly recommend Aaron, he's a great sales rep!

CTAnnArbor

Nov 4, 2015

Came in with limited options as my previous vehicle was on the brink of failure. Mark Brown and Linsy Unrath provided incredible help in helping me to pick out and finance my new Chevy Cruze Eco. Will never go to another dealership, they were wonderful.

win

Nov 3, 2015

Was looking for a used car and Willie wilson help me and he was very pleasant and he helped me with all the questions I had.

carguy63

Nov 2, 2015

We traded in our 2004 VW Beetle convertible and bought a 2008 G6 convertible. Was very happy with our salesman Scott Schindler. He went above and beyond to get the deal we were happy with. When it comes time to buy another vehicle we will be back to see Scott again. The whole experience was very professional from the very beginning. A+ rating. Thank you to the whole staff.

A2guru2

Oct 31, 2015

I've never met such a great group of people. Even their general manager has such a good heart! I met mark and Linsy by inquiring through the Internet and they were so helpful from the first email. Needless to say I got a beautiful SUV from them without any hesitation. Thanks guys!

CarNinja101

Oct 31, 2015

I bought my first car from Mark and Linsy 3 years ago and when I called up last week they were still there! I was really excited because they made my car buying experience so comfortable the first time, so when they were still there, it was like that feeling of being at home! You NEVER get that at dealerships these days! Again, they made everything really simple and it was a one-stop-shop and I was in and out with a new (used) car in an hour and a half! I'll be back!

Chloe1234

Oct 31, 2015

I bought my first car from this company and Mike Burns was absolutely phenomenal. I had other options but Mike really sold the car to me from his niceness and personality. He was awesome!

Copy10

Oct 31, 2015

I was thrilled with the fact that they took care of all my needs,very patient and understanding of my situation. They took the time to explain different options,and made me feel like they care .

Erik11468

Oct 31, 2015

I bought a used car from the used lot on Jackson from Scott Schindler. Good deal and great service. I left happy and feeling good!

Gbody

Oct 31, 2015

Very pleased with my experience and would recommend the dealership to others who are looking for used cars. Very pleased with the salesman I dealt with

janehorsey1

Oct 31, 2015

loved working with Mark and Lins on a new (new to me but preowned) car. The whole place was really nice, but they made me comfortable from the moment I called in. Really easy to get along with and MOST importantly they listened to me. That made me feel like it was about me, not them. Two thumbs up!

liljac

Oct 31, 2015

When coming to suburban I was skeptical about dealing with a sales person rather than just privately buying a vehicle. Mike Burns made everything very easy and super personable. He made me feel like he was putting me in a vehicle that he would trust his own daughter in. Thank you Mike, I am a forever customer!

LuinA2

Oct 31, 2015

I bought a car from Mark and Linsy and they treated me like a friend rather than just a stranger. It was a very comfortable experience and I'm recommending them to everyone I know!

melg

Oct 31, 2015

Thanks Scott for working to make my buying decision easier. I'll be happy to send more friends your way. We'll be back for another visit.

Vic Rattlehead

Oct 31, 2015

Scott helped me find the car that was right for me, at a reasonable price. Very happy with my purchase, and would buy my next purchase from them again!

Used4me

Oct 30, 2015

Super helpful and informative. Down to earth and personable. Was looking for a nice used vehicle but didn't want any pressure to buy on the spot. Will return to purchase.

dread14058

Oct 30, 2015

Customer service is top notch. Salesman Mike Burns went the extra mile to make sure I got the car I wanted within budget. Friendly and knowledgeable, he made everything about my car purchase easy and hassle-free.

Gk

Oct 30, 2015

My salesperson Scott was really helpful. He really took the extra time to walk me through the process. He was also very knowledgeable and helpful.

annaleese

Oct 29, 2015

I wasn't sure if I wanted to lease or purchased a preowned car, so I emailed off their website to see if they could help. Linsy set me up to meet with Mark and go over all my options. They were really helpful without being pushy and helped me make a decision I was comfortable with! I love my new car and the experience was so easy!

Asmithlc24

Oct 29, 2015

Helped a friend find a car here a short while ago and Had such a good experience I had to return when it came time for another vehicle for myself. Accommodating and friendly without being pushy. Will definitely be back for my next vehicle.

Mike from Monroe

Oct 29, 2015

I bought a new Chevy truck from Mike in the summer. It was a painless process. His timely follow up and the top notch service I received from him and the service department made it an easy decision for my wife and I to buy her new Suburban there yesterday. I would highly recommend Mike and his team to anyone looking for a vehicle.

sajewl

Oct 29, 2015

to me customer interaction is the most important part of any sale. with Scott i got just enough hustle to not to feel like i was just the latest mark. i never felt like i was dealing with "a Herb Tarlick".

jghodratNNww

Oct 28, 2015

Worked with young Man Scott Schindler to find a reliable used car. I wasn't really sure what I wanted but he helped explain some of the differences. He was very helpful. I really wasn't expecting his honesty about used cars. Thank you

Kgretzler

Oct 28, 2015

Was well worth the drive to the dealership. Mark and Lindsey were a great help in purchasing my truck. I would recommend this dealership to anybody.

Lansing Volt

Oct 28, 2015

Gotta say working with Linsy Unrath and Mark Brown was great. They made a great team. I've bought a lot of cars over the years and never had a great experience like this. It was really fast and nothing unexpected, they really know their stuff. I would highly recommend you see them if your looking to purchase a vehicle. It was about a 70 mile drive one way to that dealership but well worth it.

Angelo

Oct 26, 2015

Salesman is the best works very well with people knows his stuff.

awg1958

Oct 26, 2015

Mike Burns is a very good salesman, knows his stuff and treats people right no B.S. this is fourth car or truck I bought in the passed 5 years from him.

BadAss Truck

Oct 26, 2015

Our salesman, Mike Burns, is the best. He is honest, helpful, listened to what I need, and came up with the vehicle that fit the bill. Efficiency and thoroughness are also a great compliment to the whole transaction.

jlong14

Oct 25, 2015

I just purchased my third car from Austin and he has been beyond helpful and has made each experience painless and hassle free. I would reccomend this dealer to anyone looking for a good honest respectful place to buy a vehicle!

Auto-image

Oct 24, 2015

I recently purchased a pre-owned 2015 Chevy Impala with the exceptional help of Mike Burns I got exactly what I was looking for! He went above and beyond to provide me with the vehicle I had been looking for. Jennifer Simons made financing a breeze. I absolutely will be purchasing my next vehicle from them again and will recommend them to all my friends and family!

calex

Oct 23, 2015

Mike Burns and Jennifer Simmons were very enjoyable to work with. They exploredmy options with me with great knowledge and detail. I would recommend this dealershipalong with their staff. A++++++Thanks again Mike and Jennifer!C Alexander

example222

Oct 23, 2015

My visit to Suburban to find a used car was a good one.I talked with many sales people , but one could only help me.

psychobillybert

Oct 23, 2015

They got a great team at Suburban Chevrolet Cadillac. My first time buying a car from a dealer they made it easy. Scott found the right car for me. It had all the right options and space.

erin2854

Oct 22, 2015

I received top notch customer service at this place. They made my purchase it as easy as possible and they were not super pushy unlike some other places....recommend.

Juggrnt

Oct 21, 2015

I contacted Lindsey after seeing an ad for 2 different used vehicles I was interested in on Autotrader.com. She was very helpful and kept great communication with me throughout the day, even letting me know when one of the vehicles I was interested in was sold while I was on my way there to view them. She informed the other vehicle I was interested in was still there however and that her and Mark would still be more than happy to show that one to me. When I got there both Lindsey and Mark were very polite and helpful. I then spent the majority of my time working with Mark after initially meeting Lindsey. I touched base with Mark about what vehicle I was interested in, he let me take my time to look it over and drive the vehicle of interest without being pushy/rushed at all, he crunched numbers with me once I returned from the test drive, then made the trade in and purchase of said new vehicle extremely laid back and easy. This was definitely one of the better vehicle purchasing experiences that I have had over the years. I would easily recommend either one of them to anyone I know that is interested in looking at purchasing from Suburban in the future.

Hazman

Oct 19, 2015

Terry Olson was great to work with. He located several vehicles that interested me. Very knowledgeable & good to talk shop with. He promptly returned my calls & got me the information that helped make my experience pleasant. I would purchase another vehicle from him and recommend him highly for any serious vehicle purchaser. Easy going with out any of the usual "High Pressure Tactics" that often are encountered when purchasing a vehicle. Way-to-go Terry. Thanks much.

MolarMechanic

Oct 14, 2015

John Blattner and team did a great job! They handled my transaction perfectly and I could not be happier. They helped me get the car I wanted with a great deal. Thanks!!!!!

J B

Oct 14, 2015

I called to ask about lease specials and Anne Martin answered my questions succinctly and professionally. She suggested I come in to select and drive my vehicle of interest which I did. To sum it up, I left very happily driving my new Impala. Thank you, Anne and thank you Suburban!

Supware

Oct 6, 2015

Had to change my appointment a few times which was amazingly easy going through the email verification I received. Love that! Everyone was extremely polite and helpful while I waited. Thanks again!

aa2

Oct 2, 2015

Great person to do business with knows his stuff. Goes the extra mile to Satisfied your needs as a customer. Great job Mike the best

rmartens

Sep 29, 2015

Fast turn in evaluation. Demonstrable expertise on getting cars financed. A fresh purchase experience having the numbers presented clearly without an confusing attempts to "push" a deal through.

TacticalCar

Sep 24, 2015

If you want your next car to be the best experience ever go to Suburban Chevrolet. Their team wont have you walking out with a huge smile on your face and will make you feel like you just got a deals of a lifetime!

Nancy Hooper

Sep 18, 2015

Katelyn Kunz provided excellent service during my recent trade-in. First she was persistent with her emails informing me of current, favorable deals. When I had the available time and the deal was right, I went to see her and learned of a very compelling pull ahead offer. The car that I thought I wanted was on the lot, so we made the transaction and scheduled the pick up. When I arrived to pick it up, I realized that the car lacked some features of my current vehicle, requirements that I had not shared with Katelyn. She was very accommodating and patient. We found a car on the lot that exceeded my expectations and was still in my desired price range. She arranged for the transaction to be redone and the new car prepped while I waited. I drove off the lot that same day in a car that I love. I look forward to working with Katelyn and Suburban on my future deals!

Nate in the ATS

Sep 18, 2015

I called initially for a quote on a Luxury 2.0T AWD ATS. After receiving the initial quote from Katie Kunz, we decided it would be best to come to the dealership for the official quote. I had a range that I wanted to stay in and wouldn't budge. We couldn't get as close to what I wanted, but I was absolutely (and still am) convinced that Katie and John Blattner did all they could to provide the best deal they could. As a result, I left my older car at the dealership and left that day in my new ATS. The next day Katie sent me a text to let me know that my older car was being driven an hour north to my work site so that I did not have to drive back to pick it up! Amazing service from Suburban Cadillac!

Knancy

Sep 18, 2015

Katelyn Kunz provided excellent service during my recent trade-in. First she was persistent with her emails informing me of current, favorable deals. When I had the available time and the deal was right, I went to see her and learned of a very compelling pull ahead offer. The car that I thought I wanted was on the lot, so we made the transaction and scheduled the pick up. When I arrived to pick it up, I realized that the car lacked some features of my current vehicle, requirements that I had not shared with Katelyn. She was very accommodating and patient. We found a car on the lot that exceeded my expectations and was still in my desired price range. She arranged for the transaction to be redone and the new car prepped while I waited. I drove off the lot that same day in a car that I love. I look forward to working with Katelyn and Suburban on my future deals!

Renate ATS

Sep 16, 2015

We had a wonderful experience at Suburban buying my Cadillac ATS. Katie Kunz is very knowledgeable and wonderful sales person. She made the car buying experience pleasant and quick. She is wonderful to work with and very attentive to her customers. I would definitely recommend Katie and Suburban to anyone! John Blattner in Finance was great to work with also. He explained everything very well. And they both worked late to help us and answer all our questions.

ay

Sep 16, 2015

I had a really great experience buying a new car from Suburban Chevrolet. I worked with Mark Young and John Blattner and both were fantastic. Shortly after purchasing the vehicle, I had a couple of minor issues and both Mark Young and Illyana Moore got everything taken care of very quickly. I am very satisfied with the overall experience with both the sales and services departments, and would definitely recommend this dealership.

Renate ATS

Sep 16, 2015

We had a wonderful experience at Suburban buying my Cadillac ATS.Katie Kunz is very knowledgeable and wonderful sales person.She made the car buying experience pleasant and quick. She is wonderful to work with and very attentive to her customers.I would definitely recommend Katie and Suburban to anyone!John Blattner in Finance was great to work with also. He explained everything very well.And they both worked late to help us and answer all out questions.

octavia333

Sep 15, 2015

Mike Burns was a great salesman. He was very polite and he got me a great car, despite my horrible credit. I would like to recommend everyone to go there.

Craig & Michelle

Sep 15, 2015

The experience began with on line truck search. I made multiple calls and Lindsey was always very polite even with after hour text message inquiries. Mark even drove back up to the dealership after close to make sure the truck was still there knowing I was planning to leave early the next morning. I looked at several trucks closer to home but the condition of this truck as described required me to make the 220 mile drive to see for myself. I was not disappointed. The truck was just as it had been described. Mark was not at all pushy but very helpful, accommodating and genuinely friendly. I am extremely happy with my purchase and will be checking with Mark and Lindsey next time I need a vehicle. Thanks guys,

zanekat

Sep 13, 2015

I asked to let me know if this vechicle was still available before I drove all the way to Ann Arbor. I told them what time I would be there. Dalton told me it was still available. Upon arriving, I was told Dalton was busy but another salesman was standing outside sort of waiting for me and told me it was already sold and was wondering if I was interested in anything else. You must be kidding me after I drove all that way for nothing. I will never go back there. Very Poor customer service as far as I'm concerned. Oh, and I still see it on here ??????

gto guy

Sep 10, 2015

excellent help in choosing a vehicle, very courteous staff. The facility was comfortable and reminded me of home. The vehicle was cleaned and filled with gas and ready to go.

Jeepgirl

Sep 10, 2015

Yes, I would recommend this dealership!! Mark Brown, and his assistant Linsy were great. My purchase started out as an online search. They were able to answer my questions, get the paper work started, and when I walked in the door the next day everything was ready. This was my first purchase on my own and I felt very comfortable, and not pressured at any point. I purchased a used vehicle from them, the professionalism from everyone in the process was above average. And today I received a "Thank You" package in the mail from them!! Unexpected and goes to show they go one step beyond.

jonah3

Sep 10, 2015

The folks at Suburban were really helpful in working with me in purchasing my first car. They were relaxed, patient and honest with me through everything. They we're straightforward right from the start and made everything extremely simple.

Mike

Sep 10, 2015

I purchased a 2003 hummer h2. I also had another vehicle to possibly trade in. mark treated me with honesty and professionalism. His level of knowledge and desire to make the experience fun for me was awesome. He is "my car guy" the rest of my life! Thanks!

Dionna.Guy

Sep 9, 2015

Curtis,, I would like to thank you for taking the time and diligence it took to get me out of a Hyundai and into something I will love for years. I have a new appreciation for Car salesmen like yourself, another Sales Guy doing what he can to help Eric (who I thought could have been the general manager of a Dealership) and the finance guy John, everything you and your team did will leave a lasting impression on me for many years to come. Again I thank you.

newcar

Sep 4, 2015

I sat down with Curtis Berjeski. I told him what I was looking for, and what my price range was. He made it happen! He was friendly, funny, and professional. I have bought many vehicles over the years, but I have to say, this was the best experience I've ever had. Everyone I met at the dealership was very nice and friendly.

Jrobs99

Sep 3, 2015

Drew was very personable during our visit to Suburban. He was very informative with all of our different options. Once we decide on a car he gave us a detailed explanation of how each option on the car works. I would be very willing to send a friend to Drew.

DoubleD

Aug 28, 2015

From beginning to end my sales person, Drew Laczynski, was very friendly, patient, and knowlegable. He gave me several options for leasing a new truck without any pressuring tactics. Both Drew and John Blattner (who handled financing) went out of their way to get my truck on a payment plan that fit my budget. I would recommend this dealership to anyone thinking of leasing or purchasing a new vehicle

AliciaWilliams

Aug 26, 2015

Mike Burns was my salesman and he worked extra hard to find the truck I wanted. Because I am so picky when it comes to the details I wanted a truck that was sort of difficult to find. Mike found it!!! And he found it very quickly. The process of leasing was seamless. Mike walked me through each step making this the most stressfree truck leasing experience. If you want to work with a top notch professional then you ask for Mike Burns when you visit Suburban Chevrolet. He is very professional and efficient. You won't be disappointed.

PenelopePitstop

Aug 26, 2015

My recent experience with Suburban in AA was great... largely because of one guy: Dominic Magliocco. Dominic was not only friendly, helpful and very knowledgeable when walking me through the repairs to be done to my vehicle, but also in assisting/advising me regarding an unrelated matter outside of his service area realm. I was simultaneously looking for a vehicle for my son and Dominic was extremely helpful with that, too. I'll take all of my business to Dominic in future. Great guy, great place.

nothappy1

Aug 19, 2015

I purchased a used car from them. I love my car, the financing and the price was right. However, their customer service blows. You literally feel like they don't care about you, about the sale about anything. I worked with Lindsay and Mark Brown. Lindsay was great. Her partner Mark was not so great. He couldn't care less about things, any concern we brought up he made it clear that it wasn't his problem and he wasn't going to do anything about it, not even look into what we were asking. Completely lazy as a salesman. They didn't offer to cut a second key for me, or to put floor mats in my car before I drove it off the lot. I was told the car would be detailed and cleaned before I drove it off the lot. The salesman knew since 9am that day I was coming in to buy the car that evening around 5pm. When I got the car there were no floor mats, it had not been cleaned and there was a nice new stain on my passenger seat that was not there when I test drove the car. As Mark pulled the car around, he literally pulled the stickers off my front window and shoved them in my glove box. I am so disgusted with the customer service I would never buy from here again. Seriously go across the Street to Varsity Ford...they are a bit more expensive but it's worth it for the better customer service!

ahjacksonmi

Jul 31, 2015

I have worked with Eric Gilliam for years and have always had a great experience. Eric listened to what I was looking for and gave me some options. I decided to go with a 2015 Silverado. Eric gave me the best price possible and I was on my way in under an hour.

Kstewart 11

Jul 27, 2015

Great dealership with knowledgeable staff who were very considerate of our needs. Shawn was the best! His insight and help made the buying process easy and fun. He went above and beyond.

michldy

Jul 21, 2015

I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the individual that took care of everything for me. He went above and beyond to make sure everything was done in a timely and convenient manner for me. Before leaving the service department I had an inquiry, and Larry Gocha stepped in and took care of it right away. Great service department, and dealership.

Shetzy911

Jul 21, 2015

Bad used car experience. Lied to, yelled at, bullied, intimidated.... This was my experience with Curtis and Scott Greene. They really deserve 0 stars. Buyer beware.

ko0322

Jul 3, 2015

I bought Audi A3 2011, low mileage and sphisticated.Mike is a great sales person in terms of correct advices, friendliness, and after services.Thank you very much.

MV

Jul 2, 2015

I was treated better than any other dealership before. Communication with salesman while I was on vacation was appreciated. Deal done on the phone was exactly as agreed upon when I came in to sign paperwork.

Airguy59

Jul 1, 2015

A friend told me to use the internet department to shop for a car. I got Linsy and she was great with setting me up for a time to come in and look at the car I was interested in. Her Manager Mark was really nice and informative too. I ended up purchasing same day since they were able to get everything done in an hour - which never happens anywhere else. 2 thumbs up!

DC12

Jul 1, 2015

Mark and Linsy were my sales people and as a first time buyer from the Suburban Collection I was amazed. I see the difference with such an accomplished company. They do everything they can to help you and see you get to your end goal.

JonL

Jul 1, 2015

Linsy and Mark were my sales people and they were beyond great. I highly recommend the Internet department as well as Suburban in general. They were a great team and got done exactly what I needed!

KennyBurm

Jul 1, 2015

The Internet department, mark and Linsy, are a great team. They listened exactly to what I said and delivered past my expectations. I look forward to bringing my mother next since she can be a picky customer.

Krysty

Jul 1, 2015

I was having problems with my Ford and came in last minute to get a replacement vehicle. I worked with Mark and Linsy and they got me into a car that same day that had just came in. I love my Malibu Maxx and they did so much work for me I could not believe it! Very happy with my car!

LowgsN

Jul 1, 2015

linsy was the nicest salesperson i have ever met. Super efficient and helpful. her manager was nice too, over all a great car buying experience!

PolishEagle101

Jul 1, 2015

Linsy was fast and efficient and friendly. The best experience , all my buying needs and question were me and more . They were very patient and explained the details in a way that I could follow. Thank you .

RBeattie

Jul 1, 2015

I was nervous sending an email through the internet, but Im really glad I did. Linsy answered all my questions an made me feel comfortable enough to set an appointment and come in. Im now the owner of a used Equinox that looks brand new! The whole experience was so easy I still can't believe it! And they sent me cookies!

global_1

Jul 1, 2015

She did a great job of explaining everything. She was friendly and very professional in her approach. I liked how she understands everything from customer's perspective. Excellet job.

Alpha45

Jun 30, 2015

Linsy was very quick to respond to my inquiry to the vehicle I was interested in. Very personable people to deal with. I would recommend them to another customer.

KellyB123

Jun 30, 2015

Bought my first car and got my first loan working with Mark and Linsy at Suburban. They were super nice and patient with me as a first time buyer. I was so nervous, but they really made me feel educated in the process. Good first time experience and didnt feel taken advantage of!

KM34

Jun 30, 2015

I used the internet to shop for a car and that's how I got in touch with Linsy. Her and her manager are a great time. I will be telling all my friends and family to go to them!

renswim

Jun 30, 2015

I had a great experience with the Linsy and Mark Team. Couldn't ask for better sales people. They always make me feel like a friend! I recommend them to everyone!

TraceFrst247

Jun 30, 2015

Turned out to be a breeze and better than I expected. Linsy got me started and then Mark Brown was able to answer all my questions about the car!I They were both really nice and extremely helpful through the stressful process of buying a car. I'll use them again if I still live around here!

Airbundy

Jun 30, 2015

A friend told me to use the internet department to shop for a car. I got Linsy and she was great with setting me up for a time to come in and look at the car I was interested in. Her Manager Mark was really nice and informative too. I ended up purchasing same day since they were able to get everything done in an hour - which never happens anywhere else. 2 thumbs up!

christine

Jun 30, 2015

Drew is a very nice and patient sale dealer. He helped me to get the vehicle I like and the price he gave me is very reasonable. It was a very comfortable buying experience. Definitely I will recommend him to other friends who want to buy a new car.

darrencarlin1

Jun 30, 2015

Mark and Linsy were my sales people and as a first time buyer from the Suburban Collection I was amazed. I see the difference with such an accomplished company. They do everything they can to help you and see you get to your end goal.

Great service

Jun 30, 2015

Ann Martin and Suburban Cars did such a great job. I calls in spoke to Ann and she was great on the phone and I couldn't be happy with my entire experience.

jonlutz1964

Jun 30, 2015

Linsy and Mark were my sales people and they were beyond great. I highly recommend the Internet department as well as Suburban in general. They were a great team and got done exactly what I needed!

KennyBurm

Jun 30, 2015

The Internet department, mark and Linsy, are a great team. They listened exactly to what I said and delivered past my expectations. I look forward to bringing my mother next since she can be a picky customer.

kimmyM3

Jun 30, 2015

Mark and Linsy were the easiest team I have ever worked with for buying a used car. Ask for them, you won't be disappointed!!! Quick, quick, easy, easy!

krystynaa

Jun 30, 2015

I was having problems with my Ford wagon and came in on a whim to get a replacement vehicle. I worked with Mark and Linsy and they got me into a car that same day that had just came in. I love my Malibu Maxx and they did so much work for me I could not believe it! Very happy with my car!

loganjnord

Jun 30, 2015

linsy was the best salesperson i have ever met. super nice and honest and i really like the car i got. her manager was nice too, over all a good experience

Love my new Caddy

Jun 30, 2015

Best car buying (leasing) experience I have ever had. From my arrival at the dealership and the warm greeting I recieved from all I came in contact with, to the professionalism with which the paperwork was handled and the deal that I received without any haggling I could not be happier! Thanks, Suburban!

Loving my Silverado

Jun 30, 2015

Katie was wonderful to work with from start to finish. I love my new truck and the super deal and service that I received. Suburban Chevy is great.

metatron1

Jun 30, 2015

Fast and efficient and friendly.The best experience , all my buying needs and question were me and more .They were very patient and explained the details in a way that I could follow. Than you .

prashaanthv

Jun 30, 2015

Katie Kunz was my sales person. She was very professional and great to work with. I could take my own time to make a decision without being pressured to decide. She was very knowledgeable and followed up promptly to help me make my decision. Was quick to shown the cars and setup test drives. A very pleasant shopping experience

TraceyFst

Jun 30, 2015

I worked with Linsy first and then Mark Brown. They were both really nice and extremely helpful through the stressful process of buying a car. Turned out to be a breeze and better than I expected. Mark was really knowledgeable about the Cruze I bought too. Lots of thumbs up from me!

michldy

Jun 26, 2015

Jason louden was my salesman, from the moment I stepped on the lot he made me feel as if he were selling a car to a member of his family. He was patient respectful and informative. I will be recommending everyone I know to him. Everyone in the dealership on a whole was awesome.

Alpha45

Jun 26, 2015

Very quick response to my inquiry to the vehicle I was interested in. Very personable people to deal with. I would recommend them to another customer.

Cvanschoten123

Jun 26, 2015

Mike Burns was wonderful. Leased my first car and he was very helpful and patient! He the experience hassle free. I would recommend him and Suburban Chevrolet of Ann Arbor.

Joe Correl

Jun 25, 2015

Katie Kunz was so helpful and I would highly recommend her to anyone looking for a car and great service.

L. Bloom

Jun 25, 2015

Katie Kunz was an absolute wonder to work with and I would recommend her to anyone looking for a great car buying experience.

Concha_us

Jun 24, 2015

The fastest service EVER! The staff was super friendly and helpful. And knowledgeable. They knew a lot about the volt and informed us about it.

thisguylovesSuburbanA2

Jun 24, 2015

I have bought more than one car and after first going through the Internet Department, I had the easiest experience, and every time after that was equally simple. Mark and Linsy make a great team and have always been knowledgeable when it comes to my questions. The customer service is way past anyone's expectations and I recommend all my friends and family.

carfan1

Jun 24, 2015

Katie was one of the very best professionals I have worked with in any professional setting. VERY professional and knows how to handle her customers. Not in the least bit pushy, and wants to make you feel comfortable with your purchase.

CarGal123

Jun 24, 2015

Katie Kunz was a wonder to work with and I would recommend her to anyone interested in having an exceptional car buying experience. Her positive attitude and winning smile made the experience wonderful.

EzCarguy

Jun 24, 2015

Bought 2 cars now from Mark and Linsy and they are always there and always reliable. Not only is the customer service the best, but so are the cars! My cars have never given me any issues! I'll be back, but it might be awhile because my car is running great and I love it!

SuzieQt

Jun 23, 2015

I was searching cars online and found what I was looking for! I wasn't exactly planning on buying when I came in, but the car was so nice and so were Mark and Linsy that I decided to get what I wanted! Everything about the experience was SUPERB! Thanks Suburban!

lemonadesuzie1

Jun 23, 2015

I went through the Internet to schedule a test drive on a car I was searching for. Mark and Linsy made it the easiest buying experience from start to finish. Not only was it easy, but they were very kind too. A week later they even sent me cookies! I can't wait to buy my husbands car there!

Mrbillows1234

Jun 23, 2015

Suburban made my car buying experience easy. I talked to Linsy on the phone, she set me up with Mark Brown, and I was out with my new car and on time for my next appointment!

Taylorbryant

Jun 23, 2015

Drew was an outstanding salesman! Very polite, will answer any questions you'll have. Very thorough and knowledgeable. He is definitely somebody who takes great pride in his work and comes prepared, which is admirable.

Matthew Butler

Jun 21, 2015

Mike Burns the salesmen did a great job for me. He let me test drive a few trucks with no pressure to buy. When I chose to buy he helped me get all available discounts that applied. He was very professional and easy to talk to. I would recommend the salesmen Mike Burns to anyone buying a car. This was my 6th new car purchase and this was the best experience that I have ever had.

Bankchef

Jun 20, 2015

I went to Suburban Chevy to look at options of getting into a new car. Katie Kunz was nice enough to go over the many options, and she was very knowledgeable with many different aspects. She is very professional and I knew I could call any time I had a problem and she would do her best. I leased a 2013 Silverado and couldn't have been happier. Was so smooth, everything detail was explained easily, and seemed to take little to no time. When it came time to get the car, it was there, detailed and ready to go. I would recommend anyone to Suburban and specifically Katie if possible.

jmitch1979

Jun 19, 2015

Katie was such a joy to work with - she answered all of my questions and was very helpful. This was my first time with dealing with trading in a leased vehicle, so I didn't really know what to expct. She contacted me to let me know of the current incentives that were running if I wanted to bet out of the lease early. She was helpful in making sure I got the color that I wanted, walked me through everything, and to top it off...she has a wonderful personality! I would definitely work with her again! In addition to Katie, John the finance manager was equally as helpful!

CSpense

Jun 18, 2015

When it comes to purchasing vehicles, I have no time and no patience. If you are like me, visit Katie Kunz at suburban. I walked in, was greeted with a smile and the rest is history. She is knowledgable of the products the dealership offers, gets straight to the point, and didn't push me in a direction I didn't want to go. She was straight forward and willing to work around me needs. What a fantastic experience. When I'm ready for a new car, I will be working with Katie!

Jeffrey's Driving

Jun 18, 2015

Best buying experience ever! Everyone at this dealership was friendly and helpful. I love my new Silverado, the deal I got, and the salesperson that I worked with. Ann worked super hard to get me the best lease payment. I will definitely be back!

Katie Kunz

Jun 18, 2015

Katie made my experience very smooth and pleasant. She's an upbeat, organized professional who initially contacted me because my lease was ending soon. She made a point of understanding the previous issues and current preferences. She was flexible and calmly present. She didn't keep me waiting and let me know next steps. She engaged her colleagues to help with financing, arranged for my first color preference and made sure I was comfortable with the new features. Thanks Katie!

rgaudet17

Jun 18, 2015

Suburban Chevrolet Cadillac Ann Arbor is a great dealership. Everyone is helpful, friendly and we're happy to go there. Mike Burns gives exceptional customer service. He appears to genuinely respect his clients, listens to them and want to provide the best vehicle to meet their needs.I would (and have) recommended Suburban Cadillac to people.

Michael123456789

Jun 17, 2015

From the moment I walked into Suburban Chevrolet in June 2012, it's been nothing but first class. I leased a Chevy Cruze back then, and the maintenance department was fantastic in the three years of my lease, making so many accommodations to make my experience the best it could be at a price that was within my budget. I will admit, I had a disappointing meeting a few months ago with a sales associate and was thinking of moving on when Katie Kunz reached out to me and asked for a second chance. Her professionalism, attention to detail and desire to help me reach the best decision for my needs and my financial resources really impressed me. I walked away with a new car and complete satisfaction, and I will 100% go back to Katie again in 27 months wherever she is.

JanetDamet

Jun 17, 2015

Just bought my car through the "Internet Department" at Suburban. Mark Brown and Linsy were a great team to work with. Answered all my questions and made the rest easy. I will be telling all my family to use them!

John from Chelsea

Jun 17, 2015

I've purchased many cars and this has been the best experience by far. From the first phone call to the final signature I was treated with the utmost professionalism and courtesy. Everything was ready on time and exactly as promised. High marks to the Suburban people and particularly my salesperson, Anne Martin

Melody from Harper Woods

Jun 17, 2015

I have been buying cars from Anne Martin for over 15 years. I just leased a Chevy Cruze and am again impressed with Anne, Suburban Chevy, Bob the manager and Dawn in Finance. This has been a top notch experience.

AmyElaine742

Jun 17, 2015

I have been working with Suburban Chevrolet for the past 4 years. I have nothing but positive reviews on this place. I always recommend other people to try out suburban especially my sales guy Mike Burns. Mike has been very helpful everytime I purchase a car. I moved across state and still drive out to Suburban and purchase my cars through Mike. I wont go to any other dealer! Thanks guys!

Barratt,Brad2004

Jun 17, 2015

Shawn is a great salesman. He is never pushy let you decide what you want. He goes above and beyond to find you a great deal and the vehicle you want. He will even go out of his way for you. BEST SALESMAN EVER!!!!!!

CSpensley

Jun 17, 2015

I'm not patient when it comes to purchasing cars. When I walked into Suburban Dealership Katie Kunz greeted me with a smile and all of the information I needed. She was extremely educated on all the products the dealership had to offer, she was patient, kind, and very professional. I enjoyed the entire process when it came to working with Katie. She didn't push me in a direction I didn't want to go, listened to what I wanted/needed, and delivered. I'm sold on Suburban, and sold on Katie Kunz!

Cruzin in my Cruze

Jun 16, 2015

I have been buying cars from Anne Martin for over 15 years. I just leased a Chevy Cruze and am again impressed with Anne, Suburban Chevy, Bob the manager and Dawn in Finance. This has been a top notch experience.

happy cobbler

Jun 16, 2015

My sales person, Ann Martin, was so great about having my new Cadillac delivered to my home. It was a super busy week and I had to replace my lease. Not only did I get the best price but the customer service was incredible. Jon Blattner, the finance manager, went over all of my options and helped me pick the best warranties for my situation. I could not be happier with my car, the deal, or the level of customer service.

Happy Susie

Jun 16, 2015

Anne Martin in sales and John in finance did such an awesome job! I highly recommend them and this dealership. The process was seamless from start to finish.

Repeat Satisfied Customer

Jun 16, 2015

This is the 3rd or 4th car that I've purchased from Anne Martin. Once again the process was easy and exactly as promised. Jennifer in finance was also very helpful. I recommend this dealership and Anne to all of my friends and family and several have followed suit and been very pleased.

Bonnie

Jun 16, 2015

I am a repeat customer with Suburban. The last three cars were leased through a salesperson that no longer works at Suburban. Katie was a new experience. I found her to be friendly, knowledgeable, and interested in my needs. She listened and worked with me. She was not at all high pressure, which I appreciated. I enjoyed my inneraction with her so much that I suggested my friend contact her. He did, and also leased a car from her. Katie is an asset to Suburban, you need to keep her!!!

Jbell

Jun 16, 2015

Bought my new truck at Suburban. Got a great deal, far better than the other place I was originally dealing with. I had a fairly tough situation with my trade not being worth what I owed on it. I dont know how they did it, but they made it work out and I am extremely happy with the end result.

Customer

Jun 11, 2015

Drew Laczynski is knowledgable, personable and hard-working. He ran his legs off the day we were there. We were impressed and would recommend him to our friends.

Miles.C.Evan

Jun 11, 2015

Extremely happy I leased another vehicle through Suburban. I returned because of the quality of service received while leasing my first vehicle. This time I worked with Drew and he was great! I felt that he explained and walked me through everything very thoroughly. I felt that he was on my side and "went to bat" for me to get me the best deal possible! He was very personable, knowledgeable and friendly. I would highly recommend Drew! Thanks man

Jeff G

Jun 10, 2015

Great car buying experience. Everyone at the dealership was extremly friendly and very helpful. My Salesman Jason Louden went above and beyond. Would recommend to anyone.

Keisha09

Jun 10, 2015

Curtis was very helpful in buying my new car. He responded quickly to phone calls and even stayed later to assist me with my purchase. He had a great sense of humor and was a joy to be around

tim

Jun 9, 2015

one of the best experience i've had in a long time, I have been to 2 diifferent dealership resently for my other vehicles, you guys are head and shoulders above them other guys. thanks again

JimmyJohn

Jun 9, 2015

Came in looking for a new car and had lots of questions. Jason was very helpful and answered everything we needed to know. We are not ready to buy just yet but will definitely be back soon to deal with Jason.

newbuyer

Jun 9, 2015

Just returned from the dealers in our brand new car! Shawn did an outstanding job. He was very thorough in researching the incentives that applied to our deal. His honesty and patience were very much appreciated. When buying a second car, we will definitely go back to Shawn and recommend him to friends and family.

Pere's new car

Jun 9, 2015

I love my new car from Suburban. I had a great experience at this dealership. I will definitely be returning to see Jason when it's time to lease another car. Will definitely tell my friends to go there too.

tabithamarie2893

Jun 9, 2015

This was the second dealership I visited in my search for a new truck. I decided to check out this dealership since it was closer to work and I'm glad I did! Shawn met me at the front door and he listened to me and was very polite the whole time. He never once judged me on how young I am or my lack of knowledge about the process of buying a new car.The test drive was very relaxed and fun. We took the scenic route and Shawn didn't make it seem like we had a time limit, he let me take my time getting used to the truck. Once back at the dealership he answered all of my questions and explained things throughout the paperwork process.Shawn was patient & worked around my busy schedule to help me buy this car but not once did I feel pressured to buy. I felt like a real person and a friend not just a sale.I will (and have) definitely recommended him to everyone who has commented on my new truck. "I know a guy if you wanna buy one now too!"

MissHappy

Jun 8, 2015

I am much appreciate car buying experience. Mike was great. He help with everything, made buying easy. He know everything. I trust him to help us.

Taugustine12

Jun 8, 2015

Great dealership to deal with and love my new car. Will buy all my cars from Jason from now on. This was the best car buying experience I have ever had.

kjmedia60

Jun 8, 2015

Mike in finance did a super job in getting me the lowest rate possible. Keep up the good work fellas. See you soon!Thanks,Ken Johnson

Christian Brothers Plumbing

Jun 5, 2015

We were in the market for a new work pick up immediately. I called on ad not realizing that the dealership was over 50 miles away. Not only did they beat the price of the dealership that was 1 mile away they delivered the truck directly to our shop. Offered us top dollar for the used truck and made it all happened within 2 days. Shawn our salesman made the whole transition effortless. No pressure and nothing but professionalism. I could not believe the customer service we received. Would definitely recommend this dealership!!!!

Vince

Jun 5, 2015

Andrew Laczynski was very helpful. Did not waste our time. Was very generous with his own time to show us the best ways to enjoy and maximize our new car.

rlb/satisfied

Jun 4, 2015

Anne Martin and Katie Kunz were both a pleasure to work with and covered all my needs! Extremely informative and both were super friendly. I will continue to do business with both of them and at this dealership for a long time. Thanks for everything Annie M and Katie K!!!

ehsan

Jun 4, 2015

Great guy! Knew a lot about all of the cars and was able to develop great rapport. Was flexible and catered to my every need. Would definitely come to him again and the same dealership!

Arb1

Jun 3, 2015

The dealership has friendly informative personnel. My only concern is the service backlog. Sometimes it's hard to schedule maintenance when you need it most, but the work quality very good.They have always helped me when I had an issue.

Brionna1

Jun 3, 2015

Very professional and easy to work with. Thanks so much for all the help when looking at a new vehicle. I will be back when I'm ready for a new car!! I would recommend this dealership to anyone looking for a new car.

Drchevy123

Jun 3, 2015

Visited this dealer the other day and dealt with Jason, who was very friendly and informative. Helped me with all of my questions to decide which vehicle I am most likely to purchase.

chibimike

Jun 2, 2015

I came in around the beginning of the year to look at new cars. I tested several, but decided to hold off as the snow had come and I drive my truck in the winter. Katie Kunz was cool with it and asked if she could check in from time to time to see where I stood. She was true to her word and only checked in after about two months, then again two months later. Now that the snow was gone, I headed back to drive some more cars. Unlike some other dealers I had tried, Suburban had all the cars I wanted to test drive readily available. I fell in love with the new Impala. Katie went through over what was available with the engine and features I wanted. It took a little over three hours from showing up to test drive several cars to driving home with the new car.

reanmk

Jun 2, 2015

Overall the best customer service I have experienced in purchasing a vehicle and I have purchased many. Quick turnaround, professional and friendly. I will be back!

Zeina123

Jun 2, 2015

Great dealership and employees, they'll help me get my car even though it was after hours. I love my new car.Thank you very much.

chibimike

Jun 1, 2015

I came in around the beginning of the year to look at new cars. I tested several, but decided to hold off as the snow had come and I drive my truck in the winter. Katie was cool with it and asked if she could check in from time to time to see where I stood. She was true to her word and only checked in after about two months, then again two months later. Now that the snow was gone, I headed back to drive some more cars.They had all the cars I wanted to test drive readily available. I fell in love with the new Impala. It took a little over three hours from showing up to test drive several cars to driving home with the new car.

DJL15

May 31, 2015

I highly recommend Elissa to anyone! She is very personable and extremely knowledgeable. She will go above and beyond to answer all of your questions.

cthomps3

May 31, 2015

always great service, couldn't be happier with suburban Chevrolet! Elissa Spangler is always ready and willing to help and I would highly recommend her to everyone.

Kendra

May 31, 2015

I had gone through a recent divorce. I had damaged my credit due to my personal circumstance. She treated me with respect. She made me feel at ease and got me the car I wanted at the price I needed, with no judgement. In addition she counseled me on the best way to repair my credit in the least amount of time.

Kristyn

May 30, 2015

Elissa Spangler was a pleasure to work with. She's speedy with responses and accurate with her information. She made the car buying process very easy and stress free. She helped us choose something that fit our wallets instead of the companies. I would highly recommend here as your sales representative.

Svigo

May 30, 2015

I was working with Elissa Spangler very professional very knowledgeable and always willing to give me good advice

TFrank331

May 30, 2015

Most people only take the time to write a review when they have a really great or really awful customer service experience. Today, for the first time ever, I am taking the time to write a POSITIVE review about a car buying experience. This morning we had the good fortune to meet salesperson Katie Kunz at this dealership. Over the course of the day Katie demonstrated a great depth of knowledge about the cars she is selling, the best way to negotiate a fair deal based on various GM incentive programs, and we ultimately ended up buying because we knew we were getting a great price and a great customer service experience. People don't tend to brag to other people about how much they love their car salesman, but I will be sending folks Katie's way for as long as she is selling cars. Katie made the experience an "A+" from start to finish. Work with her and then you can write a review thanking me for the recommendation.

DJL2015

May 30, 2015

I highly recommend Elissa to anyone! She is very personable and extremely knowledgeable. She will go above and beyond to answer your questions. She is also very active in community fundraising.

joebken

May 30, 2015

Elissa was very knowledgeable and helpful. Would highly recommend going to her for your next car purchase. I will be going back to test drive a new truck soon!

julesatkinson4

May 30, 2015

I'd recommend this dealership to anyone who is looking for excellent service. Elissa is awesome and will help you out with any questions or concerns you have.

Svigo83

May 30, 2015

Elissa is very knowledgeable and helpful, every time I've had a question she is been spot on with her answers.I know where I will be buying my next car.

tfrank331

May 30, 2015

If you want to have a good (or even great) car buying experience you can go to lots of dealerships. If you want to have a PERFECT car buying experience go see Katie Kunz at this dealership. Katie is a top notch professional who probably knows more about the cars she is selling than the people who designed them. Katie cuts through all of the "uncomfortable" aspects of buying a car and she even negotiates fairly. Katie has a customer first approach to the way she handled every aspect of the transaction and I would recommend her with more than 5 stars if I could do so. A bonus "Thank You" to John in finance who made the paperwork process easier than any car deal I've done in 30 years.

TrasilerHauler2015

May 30, 2015

Terry Olson was great to work with and helped me build my new truck from the ground up exactly how I wanted. I highly recommend him to assist you with your new car or truck as he is very knowledgeable and made my purchase amazingly easy.

MrsDBriggs

May 28, 2015

Jason is a very effective salesman, my husband went to Suburban for an oil change and bought a new Equinox. Now how GREAT is that! Jason is personable, kind and an overall gentleman. He has called to make sure we understood all the gadgets. I called to see when we needed to have the first oil change, he checked and called back. Jason is a cool dude.

Rock

May 28, 2015

Our Surburban experiences are always over the top due to Anne Martin She has gone out of her way to make sure that every vehicle that we have taken delivery on is a first class event!! Her knowledge and genuine professionalism are diffenitly attributes as to why we are returning customers. Suburban's success is highly valued and remarkably impeccable due to Anne's dynamic dedication. Our overall rating of this dealership from customer service, to quality of work, the friendliness, atmosphere, and price, are all five stars!

shopper123

May 28, 2015

I am blown away by the customer service at this location. They really set a high standard. Anne Martin went above and beyond for me and really made me feel like 1)She wanted my business but 2)She valued my business. If you need a new (or used) car this is the place to go.. And, make sure you ask for Anne... she is the best in her field and really helps you to understand and fall in love with your new car.

Theplim

May 28, 2015

I came in to lease a car- not knowingness which kind I wanted. Anne Martin spent the time it took for me to decide with me and was really knowledgeable about the differences between the models. I definitely recommend seeking her out if you can!

AFraleigh

May 28, 2015

We came in to test drive a 2011 Traverse and fell in love not only with the vehicle but with the far superior, friendly, thorough service Anne Martin provided. We highly recommend her to any friends looking to buy or lease a car. Exemplary experience!

johnstuth

May 28, 2015

Anne has always taken care of my every need with every vehicle I have purchased from her. She always has time to help me not only with a major concern, but also with the minor ones that I almost feel embarrassed to ask her about and she has always made me feel that my problem is important to her.

autojazz77

May 27, 2015

Lindsey is very pleasant, helpful, and just a joy to communicate with. Her Manager, Mark was knowledgeable and honest. I have been suggesting Suburban to everyone I know, you guys have a great team over there. Keep it up!

Mike with a new to me used truck

May 27, 2015

I shopped for a car online for quite some time, so when I inquired about a truck I saw, I was surprised how quickly Linsy got back to me. She answered all my questions and with no pressure I was able to set a test drive. Her Manager Mark was really easy to work with as well. I got my truck and was on my way. Everything including the truck was better than I expected!

Coopdvle57

May 27, 2015

I have purchased at least 7 vehicles in recent history, all of them through Anne Martin. She is a wonderful person and excellent to work with. Anne is friendly, caring and always willing to go the extra mile to help out a customer. I have recommended Anne Martin to my family and friends. We have purchsed Cadillac, Saab, Chevy, Buick and GMC vehicles.

CindyBindy

May 26, 2015

My transmission was going out on my car and I didn't have a whole lot of time to shop for another. The internet department was extremely helpful at getting me the information I needed and everything ready even before I came in! Once I came in to test drive, everything went quick from there! Best dealership experience by far! Mark and Linsy are a great team! Thanks so much!

BRIARD

May 26, 2015

I have only bought one new car in my life and that was with my Dad many years ago. I walked into the dealer and was pleasantly greeted. I was impressed by the lack of pressure I felt. The knowledge the sales guy had made me feel he has been doing this for years and still enjoys his work. When I really know I am ready to buy my next new car, I will ask for him again.

danbwiener

May 26, 2015

Staff was incredibly helpful and knowledgeable on their products. This was the third and final dealership I went to before I made my purchase. Well worth the trip!

StateSt18

May 26, 2015

Can't say enough about the great customer service! Happy with how I've been treated and product knowledge the sales team had. Won't go anywhere else!!

kishkish

May 25, 2015

Very satisfied with Katie, with the dealership, and with the vehicle. This is our third experience with this dealership and will be back for our next vehicle.

Laser2

May 24, 2015

Anne did a great job! She was very responsive to my requests and needs. If I am in the market for another vehicle in the future, I will definitely look her up again. thanks Anne!

pauladeeds

May 24, 2015

I retired and purchased a new Chevy Silverado in 2013 with lots of help from Anne. My husband retired 2014 and he wanted a 2015 Impala. Anne searched and found just what he wanted and we leased it in February of this year. I always recommend Anne to friends and family looking for a vehicle. She is thorough and gets right to the details whether buying or leasing a vehicle. Thanks Anne

Robin M.

May 23, 2015

We initially went to Suburban to inquire on the benefits of purchasing versus leasing a vehicle, and what kind of vehichles we were interested in. Katie Kunz was very helpful and explained the "pro and cons" of leasing versus purchasing, and the prices and costs for the different types of vehichles. She was not high pressure and we were able to explain that we wanted to think over our options. We called Katie back in less then 48 hours to pursue leasing a truck. Katie kept us well informed and made everything very simple. I would (and have) highly recommend her to anyone!

Robin

May 23, 2015

We initially went to Suburban to inquire on the benefits of purchasing versus leasing a vehicle, and what kind of vehichles we were interested in. Katie Kunz was very helpful and explained the "pro and cons" of leasing versus purchasing, and the prices and costs for the different types of vehichles. She was not high pressure and we were able to explain that we wanted to think over our options. We called Katie back in less then 48 hours to pursue leasing a truck. Katie kept us well informed and made everything very simple. I would (and have) highly recommend her to anyone!

Bicycle310

May 22, 2015

We've been purchasing all our vehicles from here for quite some time now. We always work with Anne Martin and have purchased, I believe, 7 vehicles through her now and wouldn't want to work with anyone else. She is always very attentive and works to put us in the right vehicle. Everyone we've referred to her has been extremely satisfied as well.

blue1117

May 22, 2015

I leased my first car through Terry. He is a great guy, very friendly and helpful. I've had my car for a year now, and anytime I've had a question about my lease I'd give Terry a call and he would always make time to help me. For anyone looking for a good, honest salesman, I'd highly recommend Terry.

headfrank

May 22, 2015

We have purchased cars and trucks from Anne Martin. She's the best. The service department has worked on our cars and are great. Thanks

autojazz77

May 21, 2015

Lindsey is very pleasant, helpful, and just a joy to communicate with. I have been suggesting Suburban to everyone I know, you guys have a great team over there. Keep it up!

Equinox Gurl

May 21, 2015

I was searching online for a vehicle and that's how I got in touch with Linsy. It was really easy for me to set up a time to test drive knowing the car was still available! Her Manager Mark was really knowledgeable about the vehicle and the warranty which helped make my decision easy! I love my new Equinox and the experience at Suburban!

autojazz77

May 21, 2015

Lindsey is very pleasant, helpful, and just a joy to communicate with. I have been suggesting Suburban to everyone I know, you guys have a great team over there. Keep it up!

CLiphardt

May 21, 2015

Spring has finally arrived and I'm excited to start looking for my next lease vehicle and to continue to work with Anne Martin. Between myself and my husband this will be our 3rd car leased through Anne. She is fantastic to work with and makes sure all of our needs are met. Customer service is the most important aspect for us and Anne and Suburban Chevrolet have the best.

skell

May 21, 2015

I am leasing my second car with Anne Martin. She has been fantastic to work with--answers all of my questions, really works with me to keep my payments down, but get the best car for my needs. She did a lot of work to have the process go smoothly-from getting allinformation ready for me to having the title completed (I could avoid the Secretary of State!) -Anne is a great employee for Suburban! Thank you Anne!

Rhonda

May 20, 2015

My overall review of my recent car purchase was positive. Anne Martin was very helpful and responsive to my personal needs. I plan to work with her again in 2 years.Rhond

Elizabeth

May 20, 2015

Leasing my third Cadillac CTS in a row - there's a reason I go back to Surburban - the people, the selection, the sheer professionalism and customer focus. Katelyn was astoundingly helpful and went our of her way to find the car I wanted..........her tenacity was excellent!

Cadiowner

May 20, 2015

Of all of out new car experiences suburban Cadillac stands out far and beyond. I will admit Anne Martin is mostly due credit for this. She has always provided exceptional customer service and consistently exceeds out expectations on all levels. Even though there are several other dealerships that We could do business with which are much closer and convenient we will always come to Anne for any of our new car needs. For us Anne Martin makes all the difference she is so warm and welcoming and she really makes us feel as though the customer truely comes first. As always we are very comfortable referring all of our family and friends as we know that they are in the great care of Anne Martin.

Detrichs

May 20, 2015

Anne has given the best service of any salesperson I've ever dealt with. I have referred friends and family to her. I moved to the west side of the state and still go back to buy from her.

Happy Customer

May 20, 2015

Anne Martin is by far the best sales person I have ever worked with when buying a car. I look forward to working with her in the future.

AltoTenor

May 19, 2015

My Chevrolet Cruze has manual transmission, gets excellent gas mileage, is a beautiful shade of blue, and was union made in the USA. I am very happy with the car.

artful617

May 19, 2015

I recently had a problem and need repairs on my car. Anne Martin was a huge help. She made sure everything was taken care of in a timely fashion. I can't thank her enough. We have bought many cars from Anne and she always follows up after the sale. Anne is a big reason we continue to come back to Suburban.

Bill

May 19, 2015

I have leased multiple cars from Anne Martin. She is a true professional and doesn't hesitate to go the extra mile to ensure a smooth and easy transaction.

Doug G.

May 19, 2015

I am looking for a second car and went to Suburban because I heard about their deals on the radio. Elissa was extremely helpful and was not "putting on the pressure" because she wanted to make a deal. She wanted me to fully understand what was available and all the plans available. Not sure yet what I'm going to lease, but I'm definitely going through Elissa.

Dukdust

May 19, 2015

I have leased several Cadillac from Anne and have recently leased a 2014 Cadillac CTS and 2014 Chevrolet Camaro Convertible from Anne who is always professional and offers outstanding customer service!

Fredwardhappycustomer

May 19, 2015

In the last 3 years I have purchased 3 cars from Suburban. Anne Martin has always helped me. She has always been nothing less than stellar. She is amazing, a miracle worker. She's always able to find great cars that fit our needs and our budget! I highly recommend Anne and the Suburban Ann Arbor dealership. Sincerely, Fred Ward.

george

May 19, 2015

I have purchased 7 Cadillacs from Ann Martin over a period of 15 years. Ann has been the ultimate sales person. She is not pushy or over bearing she just takes care of business. Ann is always willing to go the extra mile to take care of my wife and myself. She knows that I am a business owner that knows what I want and values my time. She tries to make my experience easy and quick.

ILikeCars77

May 19, 2015

Anne Martin was my sales person, and I have nothing but wonderful things to say about her. I am pretty picky when it comes to my car and she was very friendly and worked hard to get me in a beautiful Volkswagen CC. The whole experience was very quick also.

Jeff S

May 19, 2015

I have never been much of a loyal customer to car dealerships. I will go back to Suburban because Ann Martin was so helpful. We will soon be getting our third car in a year from the dealership.

jorenee

May 19, 2015

I was looking to lease my first vehicle and I am so happy I decided on this dealership. Katie Kunz was absolutely amazing. She worked around my crazy schedule and made sure that I got drive away in my new car on the day I wanted to. I am beyond happy with my new car and the experience I had.

JuanitaTica

May 19, 2015

When I need a vehicle, I go to Suburban Chevrolet .I've bought my last two cars from Ann Martin. She knows exactly what I need.Thanks,Juanita Umana

Lutz

May 19, 2015

Anne Martin has always provided us with superb service with every vehicle purchase and service appointment. She provides a friendly professional attitude and is quick to follow-up with all questions and concerns, I would and have highly recommended her service to friends and family. We are honored to be a part of the Suburban Chevrolet Family.

Muquitu

May 19, 2015

I've purchased 2 cars from Anne martin and will buy from her in the near future! she got me in SRX for the wife and a ATS for me with very LOW interest rates! Where the other sales persons/dealers failed she succeeded! She fought for what i wanted and kept me at the payment i wanted to pay. overall the best car buying experience I've ever had.

Old Ford Guy

May 19, 2015

Anne Martin is the reason I switched from Ford to Chevy. At first it was hard to swallow. Anne made it easy. Best overall vehicle purchasing experience.

Stssrxtraverse

May 19, 2015

Have purchased 3 new cars from Anne Martin. Excellent experience in every way. Fair price. Straightforward transactions. Fair trade in value. Found excellent financing. Will continue to buy new cars from Anne Martin.

TadCarter

May 19, 2015

Ann martin is just tops! We have done business with Ann in the past and she is the consummate professional. There is no need to look at any other dealership!

princesspuckett

May 18, 2015

I was in the market for a new car - my old one had ben "nickle and diming" me to death so I decided it was time to bite the bullet! My brother had just gone through the process and I needed a recomendation - Katie Kunz came very highly recommended!! And for good reason!! She was quick, efficient and wonderful to deal with. She knew exactly what I wanted and found the perfect car in no time! The process was taking place over a weekend and when I had questions on a SUNDAY... she was available as she had given me her personal number. Suburban's service department has also been a dream. I took the care back for a "noise" and they fixed it within a couple of days, gave me a loaner and no hassel what so ever. Both Katie and Suburban come highly recommended by me... ALWAYS!

tkennedy

May 18, 2015

I recommend Elissa for sure. She is very flexible and knowledgeable. She is very communicative and truly understood my needs. Elissa is also community-minded.

bub39

May 18, 2015

Katie Kunz was simply fantastic. She did endless research for me, arranged a test drive in a very difficult-to-get new Corvette, went out of her way to submit and change my order, delivered it with charm, and was just as helpful as she could be, including after the sale when I had questions. I have never had a better car-buying experience, and I would go back to her even if a GM product were not my first choice. Indeed, I intend to buy at least one more car from her this year.

Chad N

May 18, 2015

I've bought a couple cars from Mark now from both the Chevrolet and Cadillac sides. He makes everything simple, to the point, and enjoyable. I have a busy schedule and he does whatever necessary to accommodate.

huntoct1

May 18, 2015

I was in the market for a new Truck I had not been through the process in 12 years.To say the least I was not real excited to even start the process.Someone mentioned to go see Katie at Suburban.I spoke with Katie told her what I was looking for she took about 2 days and found the exact truck I was looking for.I have given Katie's name to a bunch of people my youngest sister bought a car from Katie she loved her experience.Once my lease is up I will go back and see Katie for a new Truck.

kevin7

May 18, 2015

Great person here, very friendly and eazy to work with. Definitely will be visiting again when its time to purchase. Knows her job well!KI

LuckyDog

May 17, 2015

Stopped by the dealership to check out a used F-150 pickup truck. Within 2.5 hours I was driving away with a great truck. Mike Burns, Scott and Jennifer were all "game on" in keeping the process smooth and efficient. This is the first car I have bought in 11 years and I would definitely head back to this dealership for another purchase.

Brianna Jackson

May 16, 2015

As someone not eager to begin the detailed search for a new car, I was definitely in need of someone with eagerness and drive to help me with the process! Katie Kunz was beyond helpful as she worked diligently to make sure my specific needs and wants in a car were met. Katie is personable, dedicated, and passionate about treating the customer like family, which is something I'm not used to in working with many larger businesses/companies. 8 months later, I'm still raving about my car to anyone who is thinking about getting a new one and recommend working with Katie every time!

EmmaJ

May 16, 2015

Katie Kunz is an amazing salesperson. She is knowledgeable about the product and immediately put me at ease while guiding me through the purchasing process. The overall experience was factual and fun! Even when I've had to service my car, she made sure that I was 100% satisfied. I would highly recommend Suburban and Katie Kunz.

bella & bullett

May 16, 2015

Very happy with the friendly service I received from Mike Burns at Suburban! Catered to my busy schedule with all the info I needed to make my decision to buy! Mike was honest and made sure I was happy with not only my car but my financing options as well! Thanks Mike and the Suburban Team, I will recommend you to friends and call you for my next car!

brijackson

May 16, 2015

As someone not eager to begin the detailed search for a new car, I was definitely in need of someone with eagerness and drive to help me with the process! Katie Kunz was beyond helpful as she worked diligently to make sure my specific needs and wants in a car were met. Katie is personable, dedicated, and passionate about treating the customer like family, which is something I'm not used to in working with many larger businesses/companies. 8 months later, I'm still raving about my car to anyone who is thinking about getting a new one and recommend working with Katie every time!

jdl1924

May 16, 2015

Upon my purchase of my Impala, Katelyn Kunz was very helpful and very responsive for any questions and concerns about my vehicle. I will be purchasing another GM product and will visit your dealership to do so mainly because of Katie!!

JeepguyScott55

May 16, 2015

We purchased a Jeep Cherokee Sport which was exactly what my husband had dreamed of. Our salesman, Mike Burns, was very nice and worked with us to make everything come together. I would recommend Suburban Chevrolet to my family and friends.

Jneal7

May 16, 2015

We worked with Katelyn Kunz to buy both of our vehicles. She was very knowledgeable on both the car and truck we purchased. She even helped us locate the perfect truck that was states away. Our return visits with maintenance have been quick and courteous everytime!

nblc9678

May 15, 2015

Katie Kunz was my sales person and she was wonderful. She was great to work with. I will be recommending her to a lot of people.

Mnw

May 14, 2015

Courtesy and competence are of paramount importance to me,always, especially when purchasing an automobile. Terry and John exemplify the above requirements....A pleasurable experience today, buying my Chevy..

Randerson88

May 14, 2015

Called many places to find the kind of car I wanted, they all said "will call you back" but never did until we went to Suburban. KATIE KUNZ was awesome. She searched for the car I wanted, and gave me some great advice. Usually buying a car can be stressful but she made it quick and easy. She will be getting my business going forward and I would refer her to my friends and family anytime.

Carrie Lewis

May 14, 2015

Drew Laczynski was amazing! He understood that my time was extremely limited when I picked up my vehicle, as I was alone with my three young children. He made sure everything was ready to go when I got there to minimize waiting. He gave my kids balloons, crayons, offered them food, helped clean up a mess they made, and offered to keep an eye on them while I signed the paperwork. Later, he helped me install all 3 car seats, which I wouldn't have been able to do alone. Finally, he drove to my husband's work to have him sign the paperwork so that I wouldn't have to deal with having temporary plates on the vehicle. He truly went above and beyond to make this an easy process for us! We highly recommend him. We were not planning to lease another Chevy vehicle when we visited the dealership, but we ended up going w/ another Traverse because it was clear it would be the least expensive and most convenient option.

bjblack208

May 14, 2015

Elissa Spangler, Marketing Director, has been great to work with in establishing our business relationship. In addition to selling a lot of vehicles, Suburban supports many Community causes via the Suburban Cares program. I look forward to working with Suburban in the years to come to partner on more United Way of Washtenaw County activities to make a difference for those in need right here in our neighborhoods.

briandha

May 14, 2015

I worked with both Terry Olson and Jennifer. Both were excellent. I am a full-time college student with a fixed income. They were able to get my monthly payment to a very manageable amount each month. No high-pressure sales tactics, no scare-mongering or any of that. I told them what I wanted, and I got exactly that. I was expecting a nightmare, but it turned out to be a breeze!

bryanparker52

May 14, 2015

Elissa is a nice, friendly sales woman. She's very personable and has never been anything but good to me. From the time I know her she has been very involved with fundraising as well.

carrie.lewis1

May 14, 2015

Drew was amazing - he brought paperwork to my husband's work to sign; gave my kids balloons, crayons, offered to watch them during signing. Thanks!!

bboiibrandon

May 13, 2015

Was shopping around for a new vechicle. Someone I know suggested I should try Suburban, specifically mentioning Mike Burns, rest assured he did not disappoint. A better title for Mike would be "saving grace" of the used automobile world. Although I made him work for this sale, he didnt give up until I had keys in my hand. Being a first time buyer, I was a little skeptical and naive, thankfully, Mike took the extra time to explain every little detail about what I was getting myself into. Needless to say, Mike has a customer for life.

Jeremy S

May 12, 2015

Anne did a wonderful job of getting me exactly what I was looking for. Financing is great and I love the new Silverado. Already have recommended to others.

craigandtoya

May 12, 2015

Fast service,friendly atmosphere, treated me like family.i loved the experience of purchasing a vehicle from suburban chevrolet. Even though its a used vehicle it rides like its brand new.

Gibberj98

May 12, 2015

Matt Murphy made the purchase of our new Impala an enjoyable experience. He was knowledgeable, friendly, and really accommodating. He helped us explore the options available at different price points, and he was patient as we narrowed in on the car that was right for us. Matt is enthusiastic and provides great customer service!

Heather

May 11, 2015

Katie Kunz was knowledgeable in all aspects of the impala and malibu. She was well versed in locating vehicles and was able to send us home in our new vehicle the same day! She talked us through leasing vs. buying and answered every question we had. Great customer service! Thank you!

annie

May 11, 2015

Drew made buying a car an easy process. He is very knowledgeable and helpful. I would highly recommend buying a car from him and their service department is great too.

Christina

May 11, 2015

I came in early on a Saturday morning and found the only available salesman, Mike Burns. He greeted me immediately and we went to work looking for a newer car and trading in my old one. Mike got me a good trade in for my used car and found a fabulous Buick Lacrosse to get me into. I was treated so well and the process was so efficient, I left the dealership before lunch with my new car!! I would recommend Mike Burns to anyone looking to buy a car. He will treat you with respect and listens carefully to your wants and needs. Look him up, you won't be sorry. Thank you MIKE!!

heather

May 11, 2015

Katie Kunz was knowledgeable in all aspects of the impala and malibu. She was well versed in locating vehicles and was able to send us home in our new vehicle the same day! Great customer service! Thank you!

khn123

May 10, 2015

Fast, knowledgeable and they understood our needs! Test drove the car and received information on the car and the different features it had. Nice experience!

MartinShortz

May 9, 2015

Suburban was a really top quality experience for my family after not been treated well at a few other dealerships. Very professional from Lindy greeting us at the door to us signing our paperwork with Jen. We will be back!

Jeff Bliven

May 9, 2015

Before my latest car leasing experience I was not a fan of Chevy and to be honest never even considered walking into the dealership. I decided to do my due diligence this time around and checked out Suburban Chevrolet on the recommendation of Eric Fowler. Drew met me at the door and treated me with respect from the get go. The entire staff was accommodating and really made the experience awesome. Thank You!

martin101

May 9, 2015

Suburban was a really top quality experience for my family after not been treated well at a few other dealerships. Very professional from Lindy greeting us at the door to us signing our paperwork with Jen. We will be back!

RayRoc29

May 9, 2015

I didn't know what to expect upon entering Suburban but I do know that life is a people business. From the moment I walked in the ENTIRE Suburban Chevrolet Cadillac family welcomed me with open arms and treated me like family versus a tourist. All of my needs were met and I happily drove off in my new Tahoe. Everything and everyone at this dealership is top quality. I'd recommend Suburban to anyone and I'll definitely come back when it's time for me to buy another car. Elissa Spangler was an absolute CHAMPION..

speedwaysmitty

May 9, 2015

Very friendly and helpful service and staff. Free WiFi was great and location for test drive was very nice. Not too busy location and clean dealership.

Rspears

May 8, 2015

I has spoken with Matt about 3 weeks prior to purchasing the vehicle. He was not pushy, and was a very patient person. When I saw the vechile that had everything I wanted I contacted Matt again and brought my father in. Terry set the vehicle up for us to do the test drive. At first I was a little turned off because I didn't have Matt's undivided attention, but I realized it was a month end sale and it seems as if everyone was trying to get into a car. Terry, was great as well, he had the markers for my daughter to play with and he got them Hot Chocolate. Once Matt was done with his other customers, he was THE BEST sales person that I have dealt with. He explained everything imaginable from the certification process to the purchase and EVERYTHING in between. He put me at ease about everything I was uncomfortable with about the vehicle. There was a few issues that I had after the purchase, and he made sure that they were taken care of and his follow up is phenomenal! Terry was awesome too! The two make a GREAT team. I will be back to make a purchase from Suburban Chevrolet.

synovm

May 8, 2015

Had the most amazing experience working with Elissa. She is a gem! Very talented and goes the extra mile! I would recommend this dealership to anyone!

thetraxguy

May 8, 2015

Pleasant experience. Drew Laczynski was patient and knowledgable. Helped in every way he was able..Took us out for test drive until we were completely satisfied with model & color.

Turner1911

May 8, 2015

Andrew Laczynski was very friendly and knowledgeable. I purchased a Cadillac EXT then I returned to him for the purchase of a jeep. I would recommend seeing him to purchase a vehicle. He really works for you and will do what he can to make your car buying experience satisflying and easy going

Cali Cait

May 8, 2015

I moved to AA back in August and had to get a car as soon as I settled in. I made the call to Lindsey Unrath (who works with Mark Brown) who was kind and easy to talk to. She set me up with an apt that day and not two hours later I was driving off in my new Chevy. Thanks Lindsey!

kellbell2010

May 8, 2015

Lindsey was extremely helpful for my first big car purchase when I was in need after mine quit on me. I told them what I needed and they had something come in the next day! It was clean and runs nicer then any car I've had! I'm extremely glad she told me about it and was able to trade in my older car.

Mrs. Richardson

May 8, 2015

Mark and Linsy were so easy to work with! They went out of their way to find us the perfect car. They made the whole experience a breeze! Thanks guys!

smalltownfam

May 8, 2015

My family have already bought several cars from Mark Brown and Linsy. They've been there 5 years now and are a great and reliable team! Always ask for Mark or Linsy when you go in! They are good people that know what they are doing and can get you in an out for an efficient experience!

Cate the Great

May 8, 2015

I moved to AA back in August and had to get a car as soon as I settled in. I made the call to Lindsey Unrath who was kind and easy to talk to. She set me up with an apt that day and not two hours later I was driving off in my new Chevy. Thanks Lindsey!

elisaBR

May 8, 2015

We recently bought an Equinox at Suburban and Katie Kunz took such good care of us, helping us find the right vehicle, walking us through the boring process of doing all the paperwork, and making sure afterwards we were happy with our purchase. I would highly recommend Katie's services!

joyride

May 8, 2015

mr.olson came out with key .he was ready to sell a car he was polite , willing to make u feel good about buying. it was without pressure andworries. in all stay family and keep the atmosphere coming. thks, thks, thks.

2009DTS

May 7, 2015

Drew Laczynski is a great salesman, very professional, friendly and has a great attitude towards his job. If my next vehicle is a Chevy or Cadillac I'll definitely be returning to this dealership and Drew.

aroum29

May 7, 2015

Everyone at Suburban was willing to help me in a second! They have great and knowledgeable employees who were able to answer all of my questions. Drew is a great salesman. I would recommend anyone to get a car from this dealership. I was very happy with my experience and love my car!

batseaman

May 7, 2015

Our experience with Drew Laczynski at the Suburban Chevrolet Cadillac dealer in Ann Arbor was great! We was first time ever buyers walked in knowing nothing of how this all worked out. Drew handled all our questions with ease and to where we could understand exactly what we was walking into. We give Drew 2 thumbs up and would recommend him to anyone looking to buy or lease a car!!!

Bigshot13

May 7, 2015

I would like to say, that I have been a customer at Suburban Chevrolet Cadillac for over 3 years now. The hospitality is very family oriented there. Thanks to Elissa Spangler and the Suburban family. She has help me with getting in the right car, she also is responsible for helping Suburban Chevrolet Cadillac sponsoring our coed softball team, our bowling fundraiser etc.Most of all she is a good person and you can always count on her to get the job done right.??????????

Brad Wilson

May 7, 2015

I purchased a used cadillac from Andrew Laczynski several months ago, and I am very pleased with the continious service I recieved from the dealership. I had a mechincal issue and Andrew was able to fix free of any labor cost, saving me several hundreds dollars. Andrew also worked to get me the lowest Percentage rate on this used car (2.9%). Overall I am very pleased with Andrew and the dealership I will continue to recommend Suburban Chevrolet/Cadillac to anyone interested in a quilty used car.

CS

May 7, 2015

From the minute I walked in, I got the red carpet experience from Drew and his team. I'm an automotive junkie, and this guy knew his stuff, and that was very refreshing.He pulled lists and lists and tried to get me into the perfect truck. I left with exactly everything I wanted. Super friendly, knowledgable folks.

First Stingray

May 7, 2015

I have purchased a Volt and a Stingray from this dealership...both in the same year!! Drew was able to find me a Volt with the options I requested in a couple hours. Purchased the next day. The followup gift cookies sent after the sale, are a nice touch...even if Drew didnt make them. Management was also approachable if I needed to talk to them unlike other dealerships I have been to. Great job.

Goldfish6

May 7, 2015

Elissa Spangler was so helpful in the navigating the process of leasing a vehicle. I was so hesitant about leading and she eased all my fears and explained the leasing process in easy understandable terms. I wlll be a life long customer!!

Happy

May 7, 2015

I had the pleasure of working with Terry on a few contacts. He is very knowledgable, VERY courteous, and very trustworthy. Suburban is lucky to have him as an employee!!!

Kai911

May 7, 2015

Went in to buy a new 2015 Tahoe LTZ. I dealt with Elissa Spangler. She and the crew bent over backwards to make my experience easy. Elissa went out of her way to make sure I had every possible discounts and rewards. She was extremely knowledgable in all aspects of the process. Definitely would buy my next vehicle from her....

kbinger

May 7, 2015

I stopped in looking for a truck and Terry got right on it. He set me up with exactly what I was looking for at a very reasonable price. I have already referred several acquaintances to Terry that are looking to buy.

Kelbell2010

May 7, 2015

Lindsey was extremely helpful for helping me purchase a car when I was in desperate need! It was clean and runs nicer then any car I've had! I'm extremely glad she told me about it and was able to trade in my older car.

Marc

May 7, 2015

Drew Laczynski is a great salesperson, and a very nice person. He was polite and professional, and was able to get me the car I wanted at a good price.My experience with the service department was mixed. They broke one of my windshield wipers, and then replaced it with a blade that didn't match the one that didn't break. Why wouldn't they just change the pair? Doesn't everyone want windshield wiper blades that match?Overall, Drew is great and I highly recommend him, but the experience I had in the service department wasn't optimal. They made up for it later when I came back to complain, but that took me a while to get around to and was an inconvenience.

mememe

May 7, 2015

I gave the rating I did because of Terry's knowledge, good humor and curtious approach. I am not sure what I want my next car to be but I will ask for him next TimE.

Mrs. Richardson

May 7, 2015

Mark and Linsy were do easy to work with! They went out of their way to find us the perfect car. They made the whole experience a breeze! Thanks guys!

Nancy G

May 7, 2015

I have really enjoyed my dealings with Suburban Chevrolet Cadillac, Ann Arbor. They are really great people who are willing to go the extra mile for you! Drew Laczynski is a wonderful salesman and goes way beyond what other people would do in his job. He makes you comfortable, is unbelievably knowledgeable about cars and makes it fun too! If you want excellent service and someone you can trust to explain everything to you, go to Drew!!!

PD48169

May 7, 2015

The experience that my son and I had at Suburban Chevorlet in Ann Arbor was outstanding. The level pf respect and "no pressure" purchasing experience was outstanding. Thanks Drew Laczynski foraging the experience one that I have shared with others. I will make another car purchase at this location thanks to Drew's professionalism.

Sherry1768

May 7, 2015

My family has already bought 3 cars from Mark and Linsy. They've been there 5 years now and are a great and reliable team! Always ask for Mark or Linsy when you go in! They are good people!

Socrates

May 7, 2015

Terry is very helpful and so knowledgeable. He gave me everything I need to make an informed decision. I have purchased two vehicles from him in the past and his follow up customer service has been phenomenal! I'll send my friends in to see him!!

Spartan1650

May 7, 2015

Had a great experience with Surburban in general and Mike Burns in particular. Very knowledgeable and willing to work toward what you want to buy, not what they want to sell. Explained all the details of the transaction and we left feeling very comfortable with the deal we made. Will definitely work with them on future purchases and recommend them and Mike to our friends.

Richard Knuckles

Apr 28, 2015

Just as the title says. I went in there and we crossed paths, I fell in love instantly. What a beauty.

rachel.r

Apr 27, 2015

Although getting locked into a three-year contract for a fossil fuel-guzzling vehicle that I only use for seven hours a month turned out to be a decision that I regretted, I am very grateful to Suburban Chevrolet Cadillac for helping me navigate the confusing world of car leases and dealerships. When I met Katie, big financial decisions seemed like rocket science to me, I'd survived most of my twenties without driving, and I couldn't even tell a Chevrolet from a Ford. Then my estranged father stepped in and said he would help me get over the hurdle of a down payment, if I would just, for the love of God, stop talking about how I biked everywhere. We tested the waters at a Ford dealership first, and believe me, after getting rejected because of the bad credit that I didn't even know I had, I can now tell the difference between Chevy (rhymes with "every!") and Ford (rhymes with "Fjord" - the unbridgeable distance between you and any vehicle they will lend you).Feeling rejected, unprepared, and altogether inferior, we regrouped at Suburban Chevrolet Cadillac. What a world of difference! The cars were pretty, the atmosphere was friendly and warm, and the name carried a hint of ritzy French sophistication that made me feel like I wasn't just supporting a homegrown state industry but an upscale European one too. That's like buying a fair-trade tie-dyed dress from a downtown boutique that is somehow both handmade by rural Indian craftswomen and hand-picked by a small local business. It's an all-around feel-good purchase (that you'll regret by summer-time)!Katie was patient, knowledgeable, honest, reassuring, and helped get me the best deal possible on a new car. She explained all of the paperwork, showed me all of the vehicle features, and respectfully listened to my dad's old-world haggling without one sign that she was as embarrassed for me as I was. (Honestly, Dad. This was about ME. I'm sure my wobbly, dewy-eyed, baby-bird steps on the path to adulthood were adorable enough to guarantee that nobody would try to overcharge me.) Anyway, Katie and my Dad are the reason that I have a great, flawless, functioning vehicle. It's helped me get a second job, taken my boyfriend to work for a month when his clunker broke down, spared me from many a snowstorm and rain shower, and enabled me to sleep even later past my alarm every morning. If my landlord evicts me, I have a vehicle to live in now. Need an emergency lift? I can pick you up now! If I want to drive to Meijer to get cat food at three in the morning, nothing - absolutely nothing - on God's green Earth can stop me.But I signed up for a car in September, with the lean winter months ahead. Now that the weather is warmer, and the bike lanes are clear of ice and snowplow rubble, my soul is stirring. It's saying: Rachel. You're a bicyclist. Don't spend one-fifth of your monthly income on a single-use automobile. You might as well be putting your money directly into one of the Koch brothers' offshore bank accounts. Forget about your family's worries, forget about the coming winter, and just go back to fighting the Man the only way you know how: by bicycling to your big-box corporate retail job and back every day.

mybritt66

Apr 22, 2015

I was a very nervous customer, but my salesman Curtis Berjeski made me feel very much at ease and the whole experience went very smoothly! Thanks Curtis!

kayak

Apr 15, 2015

Drew worked hard to help meet our specific needs/requirements (can a kayak fit IN it?), and was knowledgeable, efficient, hard-working and helpful. We were glad to buy a car from Drew. The dealership handled the deal smoothly, too. The only thing we didn't like about the experience was a last-minute, first-time push to sell a variety of maintenance protection packages that didn't leave time for research or thought.

kay

Mar 21, 2015

Curtis Berjeski was very polite and professional and extremely knowledgeable. As someone who has driven Fords my entire life, I was pleased in my first experience with another company and he was the major reason why. He made buying a car easy and painless.

Kjoyce226

Mar 7, 2015

Today I went to Suburban and left with my very first car that I purchased for myself! I'm very satisfied with my sexy red car!

KenCruze

Mar 5, 2015

I'm leasing my 2014 Cruze from Suburban who were very helpful in finding just the options I wanted and expediting the transaction. They recently corrected a check engine/low power condition the next day after dropping it off without an appointment. Mike was very helpful in making sure the vehicle was repaired and oil changed in time to pick it up the same day. I very much appreciate that oil changes are covered for free. Suburban is better than the nearby Buick service department by far, however they did leave a brake bleader valve insufficiently tightened after a system flush on a different car that was serviced a couple years ago. But, over the years they have provided overall excellant service.

AubreeK

Mar 2, 2015

After I totaled my car, I worked with Eric Fowler to replace her. I came in specifically to look at a car I found online. It was new to the dealership and Eric had to actually go and get it from another location and clean it up and stuff. And after all of that, I knew straight away that I didn't like it without even test driving it. But Eric was super patient and understanding and didn't smack me or anything! I usually find car shopping really stressful, but he made it light and fun and he ended up finding the perfect car for me. I would for sure come back.

Joe

Mar 2, 2015

I just a bought a Chevrolet Spark. This is the lowest priced car Chevrolet sells. It did seem to me that Mike treated me no differently than he would have had I been looking at a Corvette, or a Volt. In addition, Mike was able to answer all of my questions about the car (a salesperson at another dealership couldn't answer any of them). No unpleasant surprises - the price we discussed on the phone was what I paid (less the usual taxes & license fees, of course). On the whole, a not unpleasant experience - & this is from someone who HATES buying cars. I can enthusiastically recommend Suburban in general, and Mike Bohnett in particular to anyone who asks. Also, props to Bernadette, I did not meet her but she was most helpful over the phone.

CallieS

Feb 26, 2015

This was my first time buying a car from a dealership. Curtis was able to explain everything and was very friendly. I will definitely come back here for all my car needs.

Marissaanne91

Feb 24, 2015

I was in a market for a car very last second and Curtis And Jennifer helped me above and beyond.Curtis made sure to show me all the things my future car could do, made sure I got a good amount for my trade in and stopped everything to make sure I was completely satisfied.Jennifer got me approved for me dream car and made sure i understood all the paperwork.I would recommend these two to anyone who doesn't know much about cars like myself, they are dead honest and extremely transparent.Thank you so much for truly helping me, I WILL be back!-Marissa Ledesma

chantel23

Feb 23, 2015

Curtis is awesome he helped me out a d got me into a great vehicle I definitely recommend him to everyone. Great place will Def be back

ChrisA

Feb 23, 2015

Bought 2011 Dodge Journey. Mark and Lindsey went out of their way to answer all questions and bring the vehicle to use 9 hours away. Looking back we should have known. We were pleased until having it for two days and it was making a terrible grinding noise. We brought it to our local Dodge dealer and after checking, we found the real differential had no fluid and had not had some for a long time. It was completely burnt out. It was so bad, we were not able to drive it home the five miles. We had been told before buying the SUV that it would have a complete inspection, which obviously was not the case because this is something that should have been routinely checked. It was so gummed up they were scraping it out. We contacted Lindsey Unrath immediately and were told we would have to bring the vehicle to them to look at. Hello?? we are 9 hours away and can't even drive it home the five miles. This is after only a few days of having it brought to us. Mark Brown was even WORSE. We left him a message explaining what happened. When he called back he was completely different then before we bought the car. We had to call a couple times just to speak to him after leaving messages, he wouldn't return our call. Long story short, it needs a new real differential. A $1500 job which luckily for us is covered under the factory warrenty. We have now been without a car for over a week and a half waiting for it to get fixed and found out it was close to blowing the full engine. Mark took no responsibility and actually questioned our Dodge dealer that it should have been a routine check. We demanded to know what else hadn't been checked since it was supposed to have a full point inspection. He was evasive and said he didn't know exactly what was checked but would find out. Of course, a week later he still hasn't called us back. We are now paying out of pocket to have a complete inspection for the piece of mind. We feel we can't trust this dealer. We should have taken the reviews on Yelp more seriously.

betty

Feb 20, 2015

Customer service rep. was extremley helpful solving my problem. She went out of her way to help...Thanks

Suckitup

Feb 11, 2015

Great customer service! Mark brown & Lindsey where very helpful in the car buying process. I would highly recommend both of them to friends and family. Thanks for all your hard work.

Nsciatto

Jan 22, 2015

I bought my first jeep from this dealership recently. Eric Fowler was amazing and very attentive and flexible to work with. Everyone at the dealer made sure that my family and I were comfortable and received everything we needed. Thank you Suburban! I will definitely be back!

Lions fan

Jan 22, 2015

Clean professional operation. Excellent staff that has bought into the concept of making the customer feel special. First class experience!

dpvsj

Jan 17, 2015

The interaction with everyone was excellent. Anne Martin is the best - we have purchased our last two vehicles from her. Anne - don't ever leave!! My only complaint is the use of styrofoam cups in the coffee area. Businesses that care about the environment have converted to paper. Do you care about the environment?

Susan S.

Jan 17, 2015

My husband and I purchased a new Silverado in August 2014 and our sales associate Terry Olson was exceptional. He worked very hard with my husband and myself to secure a new truck that we just LOVE. We will go back to this dealership and seek out Terry for all of our future automobile purchases.

Danielle Harrison

Dec 12, 2014

After having an awful car we can to lease a new one and ended up buying!! Amazing customer service Curtis really worked with us on what we needed. He also has a salon quality hair style. Would recommend!

Lindibar

Dec 5, 2014

The service department is great. They try to get you through as soon as possible. Using the local shuttle service really makes getting your car fixed easy. I appreciate the professional and helpful staff. Thanks!

Truck guy

Dec 4, 2014

I brought my Ford truck in for body work. Dominic and his guys took great care of me from the moment I first requested an estimate, every step was painless. Dominic kept me updated on the status of the repairs and got the body work done quickly. The paint job looks amazing, and the body work looks like I just pulled the truck off the lot. Hopefully I wont need body work done again but if I do it will certainly be done here!

josh.hawley.773

Dec 4, 2014

I brought my Ford truck in for body work. Dominic and his guys took great care of me from the moment I first requested an estimate, every step was painless. Dominic kept me updated on the status of the repairs and got the body work done quickly. The paint job looks amazing, and the body work looks like I just pulled the truck off the lot. Hopefully I wont need body work done again but if I do it will certainly be done here!

Emma

Nov 25, 2014

I continue to be impressed with the sales and management team at Ann Arbor Suburban. Katie bent over backwards to make sure I received a seamless purchase experience, and John in the finance department is knowledgeable, friendly, and helpful. I would highly recommend this dealership.

Plandrum

Nov 22, 2014

This dealership was very helpful in my recent effort to secure a new tow vehicle for my 5th wheel trailer. I had several specifications that were important to my decision and Drew Laczynski helped me work through the options so I could make an informed decision. On making my choice of the three major truck brands available, Drew helped me get the aftermarket items that I needed both finding the correct materials and getting them installed. Steve Hutchinson in finance was also very helpful in selecting the proper protections for my vehicle and provided a wide range of finance options that I could select from. This was a very good experience and I can recommend this dealership's sales department.

celestem

Nov 20, 2014

Eric Fowler was recommended to me as I had just sent my Saturn to the trash heap. I was having a very stressful day and Eric made my car shopping experience an extremely easy and pleasurable experience. He hand picked the perfect car for me. He was honest, friendly, and very experienced. I will recommend him to anyone and have done so all day today. Thanks again Eric for turning my bad day into a great one.

lam859

Nov 15, 2014

This ranks up there with one of the worst car buying experiences I've ever had. The car is a stripped down model with the worst radio available. I feel like I've been taken every time I get in the car to drive. I am going to tell everybody I can about what I've been through. I called the Cadillac complaint line and was supposed to hear from someone on Monday 11/6/14 and still haven't heard from anyone. Mark Young never told me I would be getting a base model ATS as opposed to a mid level model. He even lied to me when I asked him where the CD player was located. He told me the ATS 's didn't come with CD players. What was done to me was not only deceitful, but what I consider fraudulent. The letter I have sent to the Cadillac complaint department details the terrible experience I have had with Suburban Cadillac. When I was looking at Cadillac's two years ago I remember the sales staff as being very helpful and knowledgeable. This hasn't been the case this time around.

RobertVilma

Nov 13, 2014

Matt was very friendly and helpful from the moment we arrived. He had good knowledge of the inventory of the type of vehicle we were looking for and showed them all to us. He provided us the info. on them and called us for a follow up. He even came in on his day off to close the deal and deliver the SRX. Thank You.

robertvilma

Nov 12, 2014

Matt was very friendly and helpful from the moment we arrived.He have good knowledge of the inventory of the type of vehiclewe were looking for and showed them all to us. He provided us the info.on them and called us for a follow up. He even came in on his day offto close the deal and deliver the SRX. Thank You.

trinadi20

Nov 12, 2014

John ( finance) and Mike (sales) treated me with honesty, care, and respect. I was treated exactly the way I want to be treated when purchasing a new vehicle. I wasn't just a dollar figure to them. I was treated as a customer and a person. Thanks to them both for putting in a new 2015 Malibu!Trina

yulunda

Nov 12, 2014

Really thankful for your help. I would recommend the this dealership too fellow coworkers and friends. Any future sales will be handled thru your dealership:-)

Kathywoy

Nov 11, 2014

Mark helped us find exactly the vehicle we wanted. He was great to work with and very professional. We would definitly recommend him and this dealership.

rchris317

Nov 6, 2014

Three years ago my daughter and I bought a new Malibu from this dealership and just recently I purchased a used car from them. I was once again impressed by their friendly staff and the overall value they place on making each customer a happy one.

Nick C

Nov 5, 2014

My visit to the service desk was great. I was greeted right away and my oil change took less time than they estimated. Also, thanks for vacuuming the floor of my car!

kathifingerle

Oct 31, 2014

Working with Dawn Sloat to obtain the exact vehice I wanted proved to work out very well for me. Dawn was very knowledgeable about my car of choice and went to great measures to ensure I got nothing less than what I had in mind. I had aready pictured myself in this vehicle before I came to see Dawn. The car I had my heart set on was not available there, but that did not detour her in the least. Dawn found my ideal choice and made it happen, fast! Purchasing a vehicle can be very trying at times, or so it was until I worked with Dawn. She took away all of the concerns I anticipated on the vehicle end of this decision, which helped make this decision that much easier for me Dawn Sloat is professional, personable, sharp, understanding, efficient, and readily accessible. Dawn comes highly recommended by me.

happy camper

Oct 30, 2014

Friendly staff, clean waiting area, great coffee, reasonable prices and a clean car to drive away. Couldn't be better.

jhorne1460

Oct 28, 2014

Very courteous staff. The moment you walk in the door, they welcome you like family. I would recommend this dealership to anyone who is in the market for a new or used vehicle.

Jennifer Mosser

Oct 26, 2014

A dealership that listens to your needs and goes the extra mile! Well done again. I have been buying vehicles from this dealership for several years and have never been disappointed.

clapsadm

Oct 25, 2014

Matt Murphy helped me make an excellent choice on my red 2014 Chevy Cruze He is very knowledgeable and made the process easy and fun. I have had my car for just a few days and I definitely enjoy driving my Cruze and have received compliments from my friends. Thank you!

renee.butlercoghlan

Oct 21, 2014

We had some issues with a prior lease. We wanted out of it, and into a new car. The whole team at Suburban made it happen, problem free. Every single employee at the dealership is nothing but professional. They have completely exceeded our expectations.

Brickblues

Oct 15, 2014

We stopped at an offsite event held at the Saline Fair grounds the the signs described as a PRE-AUCTION sale. The sales people and the flyers present this as a chance to get DEALER prices. There are no prices on the vehicles you are instructed to make an offer. They talk about the vague concept that a bank owns the cars and it has a loan balance that they need to pay but that they might be willing to lose money on the car to get rid of it. Now keep in mind all the cars have Suburban floor matt covers and the sales people all have Suburban business cards. We made an offer and they required us to get credit approved before they would consider the offer. My first mistake. I offer $18,000 for the vehicle. They told me we were approved and everything would be fine. They even let me take the car to pick up my son at school. Upon returning to do the paperwork everything changed. I asked to sign a binding agreement with a price of $31,000 on it. I refused until they changed it to $18,000. The "bank rep" then took over and told me the "bank" that owned the car would not even consider my offer and I needed to try again at a price closer to $27,000. I asked him if the car would go back to the Suburban dealership after the sale if it wasn't sold and he said probably! He forgot it was a pre auction sale I guess. Then they tried to switch me to a cheaper model. Just one lie after another. The car was worth about $21,000 if they would have worked with me honestly we probably could have made a deal. Stay away from these guys.

BWILSON187

Oct 13, 2014

Thank you so much Anne Martin for making my car buying experience so wonderful! I never thought buying a vehicle would be so easy! We love our Tahoe and Silverado! Youre the best!

Momma Cath

Oct 6, 2014

Anne Martin was thorough, professional and very knowledgeable!! She truly knows her sales steps and made this transaction easy and affordable! Thank you, Anne!! Also, when it's time for service, I trust Ilyana to be the professional I will need. You gals are THE BEST! Very appreciative of you!!

Julie J

Sep 29, 2014

I came to Suburban Chevrolet Cadillac with less than perfect credit and by the end of the night, they had ne driving away in my brand new 2015 Chevy Equinox! I love the feel of this vehicle and all the little extras that are included. I have WiFi, XM radio and hands free calling with the help of OnStar. This vehicle is just perfect for me and I am very happy.

allnew2020

Sep 29, 2014

We leased our 2015 Chevy Malibu with Ann Martin, She was excellent and very responsive This was the best experience Ive ever had at a dealership

Sandy Man

Sep 29, 2014

Anne Martin helped me to find the PERFECT used car at a great price. Our experience could not have been better. Anne was incredibly friendly, knowledgeable, and energetic. You get the sense that you can truly trust her and she is working on your behalf. She worked hard to helped us get the right car at the right price. I will be recommending her to everyone I know who is in the market for a vehicle.

Sandy Man

Sep 27, 2014

Anne Martin helped me to find the PERFECT used car at a great price. Our experience could not have been better. Anne was incredibly friendly, knowledgeable, and energetic. You get the sense that you can truly trust her and she is working on your behalf. She worked hard to helped us get the right car at the right price. I will be recommending her to everyone I know who is in the market for a vehicle.

italianleo1977

Sep 27, 2014

All staff was very helpful. However, when wanting to tell the management how good their service was, I believe his name was John (rating 0), he seemed very preoccupied and didn't care to hear what i had to say. Overall, the service department did an excellent job in answering my questions.

gssb

Sep 26, 2014

Professional, ethical, honest service. Dominic in the body shop was courteous and committed to quality workmanship. Fair price for excellent work. Could not be happier with the new paint.

marthamb

Sep 26, 2014

The help i got was great. I would recommend Mark to anyone buying or looking for a car.Help inside working of car was great .

timothymjang

Sep 26, 2014

Mike Bohnett was my sales representative took very well care of my car needs. Unfortunately, what I needed was not in stock, but he went above and beyond to make sure I got what I was looking for, even after it became clear I probably wouldn't purchase through him. I would recommend any of my colleagues to at least speak with Mike first, if they are in the market for a new vehicle. His insight and assitance was crucial to my success in purchasing my car.

Triciak

Sep 24, 2014

Mike was my sales guy who was amazing I called up the dealership stated what I was looking for and drove away in something even better than what I wanted thanks to Mike!! I will definitely return to Mike Burns for vehicle purchases whether it's for myself family or friends!!! Thankyou for the wonderful experience, Tricia Vallade

Kristin D.

Sep 20, 2014

We leased two cars from Mike this past week. He made the entire process from start to finish very enjoyable. When we wanted to compare prices he helped us with the numbers and made sure we got a great deal. The entire staff was very helpful in explaining things and making us feel at ease. It was a wonderful experience. We will definitely continue to do our car shopping at Suburban Chevrolet with Mike!

ajpallo

Sep 20, 2014

Mike Burns is a very caring, compassionate, understanding dealer. He helped me find the car that was perfect for me in a very professional manner. Mike is a great salesmen and I would recommend him for anyone looking to buy from Suburban Chevrolet and Cadillac

Krismagic

Sep 20, 2014

We leased two cars from Mike this past week. He made the entire process from start to finish very enjoyable. When we wanted to compare prices and deals he helped us with the numbers and made sure we got a great deal. The entire staff was very helpful in explaining things and making us feel at ease. Wonderful experience. We will definitely continue to do our car shopping at Suburban with Mike.

Jhcoates

Sep 18, 2014

Melissa and Charles were fantastic! After my horrible experience at a local Hyundai dealer it was a pleasure to work with friendly and Professional people! I would highly recommend Suburban and their team to anyone looking to purchase a vehicle. Thanks for such Great Service!

crslsmith

Sep 17, 2014

Dawn provided my wife and I with service that customers hope for when making a big purchase. She's patient, polite and always willing to go the extra mile to ensure your comfortable with your decision. Dawn is a true professional who's customer oriented and anticipates the needs and/or wants of her customers. She followed through with us on a regular basis, answered all questions and when the time came for car buying, she took our wants and car requirements into consideration and did all the preliminary work narrowing down our selection process. Definitely the easiest one stop shopping we've ever experienced. We will certainly recommend Dawn to all of our family and friends.

crslsmith

Sep 17, 2014

Dawn provided my wife and I with service that customers hope for when making a big purchase. She's patient, polite and always willing to go the extra mile to ensure your comfortable with your decision. Dawn is a true professional who's customer oriented and anticipates the needs and/or wants of her customers. She followed through with us on a regular basis, answered all questions and when the time came for car buying, she took our wants and car requirements into consideration and did all the preliminary work narrowing down our selection process. Definitely the easiest one stop shopping we've ever experienced. We will certainly recommend Dawn to all of our family and friends.

dhughes

Sep 16, 2014

A main reason for us buying a second car was because of the service from Brent. We are loyal customers. He is absolutely fantastic. The best.

Iwilson13

Sep 16, 2014

Dawn did an excellent job for me. Very patient and understanding. She got me the truck I was looking for. Didn't just try to sell me one on the lot. I would recommend her to anyone.

Suzanne

Sep 15, 2014

I brought my 2013 Traverse in for an oil change and repairs due to several recalls issued by GM. It took longer than expected to make all the repairs, but I was fine with that because I was given a rental car while my car was being serviced.

cadillac10

Sep 15, 2014

Brent in service is what brought me back to this dealership. His professionalism and can do attitude is what i look for in a service. In this day when no one really cares about the customer anymore, Brent proves them all wrong... THANK YOU, Brent.

ErichWoldt

Sep 12, 2014

Pat is the pinnacle of what a service writer should be. He took the time to meet with me to make sure that all of my warranty issues were corrected. We looked at the truck together and I showed him all of my issues. He went the extra mile to make sure that I was 100% satisfied with my visit. As a result, the issues on the truck are finally fixed (after going to other dealers 3-4 times for the same issues). He contacted my by phone to give me status updates of my truck. He also was able to get me in a vehicle right away, which is something that has proven difficult in the past.I will now be taking my truck to Suburban because of the service that I have received from Pat. Thanks so much for making this service experience painless.

AmyElaine742

Sep 11, 2014

Great service, friendly, and very prompt. I had a car only days after initially contacting Mike. Not only did I enjoy the service provided, but I recommended my family and friends to Mike as well. Best service I have received when working with sales and very happy with the outcome.Thanks Mike!

glfisher48049

Sep 10, 2014

Mike Burns located the vehicle I was looking for. He worked with me by phone and email to gather my requirements. He provided me with details for several vehicles meeting my criteria. He made the delivery experience a breeze as all my expectations were met.

spalazzolo

Sep 8, 2014

Mike was very easy to work with. He found a vehicle for me based on what I had told him. I am very happy with the vehicle I purchased. ...and I got a great deal!

waiting

Aug 29, 2014

I submitted an internet inquiry on a Pontiac G6 over a week ago and never heard anything from this dealership. As of today the car is still on their website. Don't call me now. I'm know longer interested and have moved on.

badsales911

Aug 4, 2014

These two salesman ripped me off. Watch your paperwork because they may not pay off your entire trade in loan. They will tell you its paid off but when you end up with your old payment and your new car payment you will soon realize that they got you. They will then say whoops looks like you owed more than we thought a month later and offer to rework your loan causing you to pay more than you agreed to. They were rude and ababsolutely have poor business practices. I had never experienced getting ripped off before but it doesn't feel good. Do yourself a favor and avoid these two salesman at all costs.

ambraun33

Jul 8, 2014

I cannot say enough good things about Dominic. fixed a scratch within a day and returned the rental car himself without me asking. just incredible.

Emma Jackson

Jun 17, 2014

Everyone at Suburban is friendly, helpful and the service done on my car was prompt. Love that you always provide a car wash too!

Emmuel

Jun 17, 2014

Outstanding service. John Millard the service manager is the best in the business. I wish he sold cars as well

Karen

Jun 17, 2014

Curt in the body shop took great care of us and we appreciate it. he fixed the car to espectations. Thank you

Martha

Jun 17, 2014

As always my trip to the dealership to have work done on my Equinox was very pleasant. The amount I was quoted for repairs was what I had to pay. Speaking from experience, Suburban is the most honest car dealership I have ever dealt with, and I will be referring my family members and friends.Honest, hard working, dedicated, team players, are just a few names to describe Brent Steenbergh and his co-workers. Thank You.

Carl

Jun 14, 2014

I bring my cars here because setting up an appointment that fits my schedule is easy and they get me in and out quickly. They are friendly, helpful and know what they are doing. As an engineer that works for GM, I know the difference.

Jerry

Jun 14, 2014

Always pleasant to work with the services advisors. Most of the work that I have done is completed in the same day. Always able to use coupons to obtain discounts.

Sheryl

Jun 13, 2014

Even though because of a traffic snag in Ann Arbor, cars were backed up when I arrived, my car's service was handled promptly and efficiently.

Annette

Jun 11, 2014

I am still waiting on little door knob grommets I requested two years ago. for this visit I followed up two and half weeks after first visit to find out if part was in. it was in but I had not received a call to inform me.

Jeanette

Jun 11, 2014

We had an easy time purchasing our car because our sales person was very familiar with the Volt and it's features. There was no pressure placed on us to buy and we felt valued.

Catherine

Jun 8, 2014

Friday late afternoon ,my car hit the median , while driving on I94. I was very upset about the car repair and delays getting towed to Suburban for repairs. Bob at Suburban was so calming, on the phone. He reassured me that service was open until 7pm, and I could also do a night drop off box for the keys, if needed. My tire ended up not being in stock, but the next day, Bob ordered the tire and called me several times to report on pricing and costs of the repairs. He also found me a 10% off coupon. My car battery was also drained from all the waits with onstar, finding the fastest towing and checking insurance coverage. Bob charged and checked my battery the next day, so I ended up not needing a new one. Friday nights are hard to get car tows, service and new supplies. I really appreciate that Bob took such good care of my car, and held my costs down. Brent helped me at pick up time, and like Bob, he spends time to listen and check all Your needs are met.Surburban is just a great place for emergency needs.Sincerely, Catherine Rice

Robert

Jun 8, 2014

I stopped after work without an appointment to get a low beam headlight replaced and the service agent got me with a relatively short wait.

Ann

Jun 7, 2014

I saw spot on the garage floor from a drip at right front of my Equinox. Took it in and Dave Yanko and his service people decided it was the air conditioning condenser and repaired that. Then they found another leak that was toward the back which was a transmission problem and they repaired that at the same time. I was very happy with the service.

Jonar

Jun 7, 2014

My service rep was Ilyana Moore. She made sure my traverse was taken care of when my ac was not working.

Gregory

Jun 6, 2014

My experience with your dealership was outstanding. I was particularly pleased and impressed with my salesperson, Eric Gilliam. The individual attention and care that Eric exhibited throughout the entire process exemplary. I will recommend my family and friends to shop at Suburban and ask for Mr. Gilliam specifically.

Robert

Jun 6, 2014

Both the sales and the service staff have been wonderful. I have received prompt, friendly and courteous service.R. Dale Lefever

G. K.

Jun 5, 2014

To be fair, I believe it was Cadillac and not Suburban who made the error by not numbering the parts correctly. We did finally get the car on Wed and the repair was done well. The car was also very clean when we picked it up. Communication could have been better but we are satisfied overall.

Deatrik

Jun 4, 2014

Ilyaiana is very great and a very excellent employer for G.M. She's very outstanding and over the top for Suburban G.M. She's outstanding a promotion for her is needed if she agrees. An awesome person and employer. M

G. K.

Jun 4, 2014

We took our Cadillac ATS in for a door repair on a Tuesday. They told us 3 or 4 days max for the repair. WE had to call THEM on Friday for an update on the repair. They told us they received the wrong part and it would not be ready until Monday. When I mentioned a phone call would be nice, Dominick said he called and left a message. I called the number he said he left a message at and the number is NOT EVEN IN SERVICE. Then they called Monday saying again they had the wrong part and the car would not be ready until Tuesday. We then HAD TO CALL THEM ON TUESDAY only to learn they still have the wrong part and that the car now might be ready on Wednesday. So far, I am not impressed. I will follow up with an update if and when we ever get the car back.

Glenn

Jun 4, 2014

The mechanical work itself was done in a timely and professional manner. The added car wash plus interior cleaning were also greatly appreciated. However, some of my requests to have our personal information with Suburban changed in the computer system, when speaking with Alexandra on the phone in advance of my service appointment, appear not to have been honored. This became apparent when the wrong person received an e-mail about *my* service appointment. This may seem like a small issue in the whole scheme of things, but it appears to show a bit of disregard for the wishes of the customer.Otherwise, it was a very positive experience.Thank you for listening,Glenn Simon

Janice

Jun 4, 2014

staff was helpful and courteous as always. It took less time than I expected and in helping connect my new phone up with blue tooth, went above and beyond the call of duty. Wonderful!

Sheryl

Jun 4, 2014

all good except 2 complaints-- it was difficult to get anyone's attention when I first arrived, I felt that even if they couldn't help me immediately they could at least recognize that I was waiting and greet me , perhaps let me know how long my wait would be It is very annoying to feel you are being ignored deliberately.and, it would have been helpful to have someone mention that , at the time of the oil change, it is also a good time to have tires rotated and any appropriate windshield treatment done, and mention couponsI did have the windshield treatment done, but the tire rotation wasn't mentioned until I left. Next time...

Anne

Jun 3, 2014

I had originally contacted the dealership after receiving an email from them but received no response. At our visit, Drew was very helpful and responsive to our needs and Scott made financing go very smoothly. A very good experience overall.

Donna

Jun 2, 2014

Both my sister and I have purchased new Cadillacs, but only because of Russ, who is knowledgeable, friendly, and competent. He made the deal go very smoothly. I would not have bought the car except for the honesty and sincerity he showed to me. Car purchases are always a harrowing ordeal for a widow lady like me. Russ deserves a raise!

Craig

Jun 1, 2014

I went in for an oil change. I declined replacement of a cracked splash shield underneath the car but the workers nonetheless did their best to properly secure the existing part in place. When I came to pick up the car, a young service tech noticed some dirt on my car and therefore took it through the wash again. I was impressed that he went the extra mile to serve me. The whole experience was positive.

Gina

Jun 1, 2014

It was great! Super helpful. The only thing I would say that could have been better was I had my car towed to the dealership because my brakes went out while driving. It was a scary ordeal and when the. Car had arrived it was about 6:05pm- service was closed and enterprise was closed. I was told that the person who does shuttles had left. I wasn't offered any option on how to get back home. My license plate is out if state so that shoukd have been an indication that maybe I didn't know too many people here. My phone had 2% battery so luckily I was able to get two calls in to colleagues to find a ride but ended up waiting an additional 30 min.Turned out it my brakes stopped working due to a recall. Other than that- it was great.

Marcia

May 29, 2014

Dave in service is so great. When he gives a time frame for the length of time for the service appointment, I can count that amount of time. If for some reason there is a change he lets me know right away.

Daniel

May 28, 2014

Took my car in for an oil change, tire rotation and check up. Worked with Illyana and she set everything up to make the whole process a breeze. Everyone was perfessional and friendly.

Raymond

May 27, 2014

Everything was ok, except that you expect the customer to keep up with the miles on the loner auto that is provided.The car wash machine need to be fixed, it is not rinsing all of the soap from the vehicles, spots on the windshield and both side mirrors was a mess. Plus, strips of unwashed areas on the hood. An unwashed car it better that a partly washed car. The unwashed area draws attention to it very loudly.

Allen

May 25, 2014

Pleasant service personnel and going out of thier way to accommodate my needs while my car was in for service.

Daniel

May 24, 2014

Service was completed in a timely manner. Waiting area clean with reading material, tv, coffee, etc. Our dirty car was cleaning inside and out. thanks !!!!

Beth

May 23, 2014

I had a single-car accident on I96 E on Mother's Day and did considerable damage to the front end of my car. Your body shop did a fantastic job repairing all the damage and they completed the job several days ahead of schedule.

Christopher

May 23, 2014

although the service department was busy, and it took a couple of days to get the part for my car, the staff was always courteous and the job was done well when it was finished. good job !

John

May 23, 2014

I have taken cars to this dealership for service since early 1970s with my Chevy Nova serviced at Rampy. I have purchased a used oldsmobile diesel station wagon from them in the early 1980's. My total experience with this dealer location and also with Suburban both here and in Troy has been excellant.

Mark

May 23, 2014

I was very pleased with the cleanliness and appearance of the facility, also with the fact that they vacuum and wash your vehicle when serviced.

Tamara

May 23, 2014

It was easy to make the appointment, service was friendly as always and I didn't have to wait long at all. Love the free car wash too!

Elizabeth

May 22, 2014

I came in for an oil change, and the service was great. Ilyana Moore went out of her way to make me feel welcome, and clearly remembered the recent repairs made on my car, and wanted to make sure that everything was still working correctly. Excellent.

Grindle

May 22, 2014

You guys are the only ones I trust my car to. You always take good care of my and my family.-Timothy Brooks

Ted

May 22, 2014

Very courteous, very professional. Finished the work on time with a good price. Got me quickly a requested estimate on fixing a "sideswipe" that I received from someone in our parking structure.BUT I tried at least three times to rate you four stars out of five on No. 1 and they continued to appear as five stars!

Jeremy

May 21, 2014

Had a recall on my car and came in to fix it. Had an appointment. Was told an hour to hour and a half and it took 45 min!!! Nice work!!!

Phillip

May 19, 2014

I appreciate that since I live and work so far from the dealership that they had someone bring me a rental, that person took my car to get serviced and brought me my car back. Very convenient! Great Customer Service!

Jerome

May 17, 2014

I brought my Cadillac in for a 'funny noise' and Mike Grudnoski immediately said, "let's take it for a test drive" & gave his opinion, which was spot on. Brent Steenberg is also excellent! Then, they had to order the part from the factory & told me 7-10 days, gave me a loaner (thankfully), and I had my car back in 7 days. We were well informed as to what was going on, etc., etc. We could not be happier with ALL of the folks at Suburban in A2. It's our 1st Caddy (although being a GM retiree we have driven nothing but GM products for all of our lives) and will not be the last!!

David

May 16, 2014

Everything was terrific: great service, excellent staff and a job well done in a very short time. I am completely satisfied.

Eric

May 15, 2014

Overall an excellent visit. When I got out of my car, nobody greeted me promptly and everyone was on the phone, so I would like to see more employes in the future. Bob Allen greeted me as soon as he got off the phone. Bob was polite, informative, easy to work with, honest, and great at his job. I was treated very well by everybody. They went above and beyond and washed my car for free without me asking, really a good dealership. The only reason I'm only giving the recommendation an 8 is because LaFontaine Chevrolet, only a few miles away, does $19.99 dextos oil changes, and $9.99 conventional.

Megan

May 15, 2014

It was very good. John Lane made me feel at ease and helped answer any questions I may have in my first care buying experience.

Christine

May 14, 2014

Mike was very friendly and helpful. I had an appointment I had made for 1 PM for an alignment. I told whoever I spoke to on the phone that I would be waiting at the dealership until my car was done. When I got to the dealership I waited ten minutes or so before Mike was available. Then I waited three hours for my car to be done. I thought this was a little long since I had an appointment. I loved that the car was cleaned and vacuumed; it was a very pleasant surprise.

Daniel

May 14, 2014

The service team at Suburban is great, with my wifes work schedule it is hard to get her car in even just for an oil change. They were able to accommodate us and get the oil changed, tires rotated and an airbag recall done in a timely manner.

John

May 14, 2014

My contacts with Mina Boles when I purchased my 2008 Escalade were very satisfactory. Mina was knowledgeable and helpful and made is easy for me to purchase my vehicle. For service I have always been very satisfied. I wish to comment especially about the fine handling of my recent service by Illayanna (?) Moore. She was bright, friendly and very knowledgeable. She deserves a raise!

Megan

May 14, 2014

The only thing I don't like is it takes 1 hr 15 min to do an oil change and the place was not even busy.

Michael

May 14, 2014

David Yanko is exceptional when it comes to customer service in the service department. We have bought several vehicles from this dealership and have referred many people to purchase there as well! We live quite a ways away but we continue coming back !!

Patricia

May 14, 2014

Brent Steenbergh, the Service Consultant was very courteous, listened carefully to the problem I had with the car, afterwards he explained what they had found and fixed.

Rebecca

May 14, 2014

The only piece of advice I have is related to the complimentary shuttle service. I requested a shuttle for my 0915 appointment and notified service that I had to work at 1000. I was told there would not be a problem getting me to work on time. The shuttle was not available until 0950 and we drove another client to his home first; I was late to work and did not arrive to the hospital until 1030. I probably won't use the shuttle again; I understand it's complimentary, so I shouldn't complain, but if the shuttle is not able to provide accurate pick up and deliver times, I suggest it is notified to the clients. Thanks!

Susan

May 14, 2014

Service was very good. I really appreciated the use of a loaner car. My only suggestion would be, because the repair took more than twice as long as anticipated (3 hrs turned into 7), it would have been nice to have received a phone call explaining it would be longer. Ilyana apologized for the delay and also offered me some free future service which was an unexpected surprise. All in all I was very pleased with my experience.

David

May 12, 2014

Illyana Moore was very welcoming and handled my oil change & tire rotation work order very professionally. I am continually pleased by the customer-focus, service work and pleasant atmosphere at Suburban Ann Arbor.

Stephen

May 10, 2014

I had a recall that I was unaware of until my service rep informed me. I was only in for an oil change and tire rotation, so we agreed to reschedule for the recall, which was not critical. However, they were able to get it done while the oil was being changed and saved me a return visit. My service rep did an exceptional job. However, I would like to recommend a better way of helping customers on a first come first serve basis. Two customers cut in front of me while I was waiting for a service rep help check me in. That was really quite annoying and while people can be rude, the dealership could help better organize a line or something, so they help the next person (instead of the person who decides they want to push ahead of everyone else).

Hannah

May 9, 2014

I was immediately greeted when I drove into the garage, and approached soon after by another employee to make sure I had been served. They asked me about what I am studying at the University and remembered to incorporate it again after they did the oil change. The cashier was very friendly and the guy who pulled my car around from the car wash offered to dry it. Overall the service was excellent. Attentive but genuine.

Mary Ann

May 9, 2014

Treated well, kept informed on the progress of a repair that took several days... was given a great loaner car. My car was returned in immaculate condition. I love this place!

Judith

May 8, 2014

Drew is an excellent salesman who was friendly, knowledgeable and answered all of my questions with enthusiasm and explained the many features of my 2014 Chevrolet Equinox. Drew is an asset to the company and the dealership!

Karen

May 8, 2014

The service advisor, Mike, was friendly, courteous, and seemed genuinely interested in my car concerns and making sure my cars needs were met. I felt listened to! His questions were friendly and he was helpful when answering mine. The shuttle driver who brought me to work was so friendly, even carried my bags to the door! This is an extremely busy dealership, and it surprised me when they not only performed my service maintenance, but were able to diagnose my issues and get the parts ordered for me and pick me back up at the end of the day to get my car. My bill was under $40 and they even washed and vacuumed my car. Mike went over my results and brought me to the cashier, and at the end of the day was still friendly and nice. I left the dealership feeling like a valued customer. And contrary to the old beliefs they have also never tried to sell me something. I've been going to this dealership regularly for the past year (on/off for four years) and this was the best maintenance appointment. I feel confident in bringing all our gm cars here regularly now.

Michael

May 7, 2014

Mostly you did everything right. My only complaint is that even with an appointment I had to wait an hour and a half for an oil change. That seems a little too long.

IgWhGr100

May 6, 2014

Drew was extremely professional, helpful and friendly from the moment he opened the door to Suburban. Very personable and a great salesman for Chevrolet. Being a woman and a widow I was not familiar with the whole process, or cars for that matter. Drew answered all of my questions and went beyond what I would expect from a salesman. He patiently showed me all of the features of my new 2014 Chevrolet Equinox (which I love), whether it was during a test drive or just sitting in the lot and I was very comfortable working with him. I would definitely buy my next car from him!

jameel17

May 6, 2014

I love the Camaro so I called and talked with Charles about a SS Camaro. Charles had a few on the lot and he helped me find the Camaro I was looking for. Charles Parker was knowledgeable of the Camaro and professional, I bet he sell's the majority of Camaro's at Suburban. I've referred 5 family members to see him, hope suburban has a few Camaro's left.

Mary

May 5, 2014

Illyana did such a fabulous job for us in getting us in and keeping us updated and getting the service done accurately in a timely manner. We are very pleased! Thank you for having dependable, good service.

Barton

May 1, 2014

I love the personal touch in the service, I'm greeted with my name and the people walks by and actually say hi.

Catherine-Marie

May 1, 2014

I can't say enough about the personal, professional and intelligent care I receive from Illyanna Moore. She listens to me and treats me with great respect. Understands my problems/concerns and responds promptly! I truly appreciate her!

Lisa Taylor

May 1, 2014

Called and spoke to Dan, told him I was coming from out of town (1hr) wanted to purchase yukon denali, after talking with him for a couple of days he got us approved :-) I told him I was leaving work early ,I was an hr. Away . He said ok. I got there in the time frame specified to have him tell me "you were 20 min. Out I just wanted to tell you to your face we sold the truck"...."I have a really nice toyota highlander" now when you have 6+ in your family a highlander is not going to accomadate you:( told me it was first come first serve) 1. U couldnt honor the time frame that I said I was coming(1 hr) 2. How about a courtesy call 3. How about even accomodating me with something similar? They betted on selling that one and since I made the drive, betting on a second sale. I have never dealt with a dealership like this one. I expected way better coming from a chevy/Cadillac sponsored dealership. I will never waste my time, money, or gas...the manager who oversees used cars was nothing better. IF YOU CANT TRUST IN ME AS A CUSTOMER WHY WOULD I OR SHOULD I TRUST IN YOU AS A DEALER? It may work better if you are local but if you are not be careful your not wasting time and gas as well.

EB

Apr 30, 2014

I had a good experience at Suburban. The facilities were clean, and the staff was helpful.

Maynard

Apr 30, 2014

Outstanding work returning our GMC Acadia to it original condition. Invoice #CVB104100.Remarkable work. Thank You Suburban for being there. Keep up the good work and extend my thanks to the team.

Charles

Apr 29, 2014

I was impressed by the knowledge of my salesperson, Eric. He kept me informed of ordered vehicle and delivered less than 24 hrs after arrival.

Krista

Apr 29, 2014

Service was great! They finished the work on time and very close to the estimate of price. The shuttle was available and dropped me off and picked me off on time. Thank you!

Unsatisfied Customer

Apr 29, 2014

Complete waste of my time. Came in to see a car advertised on cars.com. Linsy Unrath the internet sales person told me it was in great condition. I drove over 3 hours to see it and it doesn't even run. Apparently it has been in and out of service for the past month. There is no way she couldn't have known about this. The car should never have even been advertised if it doesn't even run and they can't figure out the problem. Thanks for wasting my time.

Beth

Apr 26, 2014

After my initial difficulties trying to book an appt. via my iPad app (Suburban never got the request), everything was fine. Fantastic service, as always, at the dealership. From now on I'll just call them directly.

Di

Apr 26, 2014

I have a XTS and I went to the dealer's body shop to fix a very tiny dent on the door on the driver's side. Because the work itself was so simple for any body shop, I don't have much comment on that. There are one good thing and one bad thing that I especially want to mention. The good thing is that they provided me a loaner car for free as they promised. The bad thing is that the technician left some mud/dirt in my car. My car is extremely clean inside (as I love my car so much and that's why I paid $362 to fix a dent around 0.5 inch), so I can clearly observe the mud he/they left. I guess they realized this later on since there was a paper on top of the floor mat of my car. But they didn't clean the mud they had already brought in and just left it there. I had to clean it myself and not happy about this.

Ronald

Apr 26, 2014

Matt Murphy was excellent in helping us purchase our new 2014 Corvette. He was very knowledgeable about answering any questions we had. Everyone that we interacted with during this purchase was very professional and friendly. Everyone helped to make our purchase a very pleasant experience.

Rugrat200334

Apr 25, 2014

We took the car in for an oil change and it came back washed:)

Karen

Apr 24, 2014

From the Eric in sales to Larry and Mike in service I felt very comfortable. Never once did they push anything on me nor did they assume that I was clueless. They simply gave honest upfront answers/information.

David

Apr 22, 2014

We were able to order the exact vehicle that we wanted. All aspects of the vehicle were explained clearly. It arrived at the dealer ahead of schedule, and the dealership staff was able to accomodate our schedules. The sales rep was well attuned to our needs and well-informed.

Geoffrey

Apr 20, 2014

I appreciate the hard work & professionalism but was slightly disappointed to find areas inside the car that was not vacuumed or cleaned thoroughly since I asked for a detail. I expected thorough internal cleaning.

Maria

Apr 19, 2014

Everyone was friendly and extremely courteous-One suggestion- the service area used to have an office atmosphere where the customer was comfortably seated while paperwork was being completed. please look into it!!

Barbara

Apr 18, 2014

Mark Young is a fantastic sales representative. We would recommend him to anyone. He is accommodating and a pleasure to deal with.

William

Apr 16, 2014

Prompt, friendly service, as this is our 3rd Cadillac from Suburban, even the recall on our car was done before we received our official notice a day afterwards. Efficient!

Carol

Apr 15, 2014

No problems. Very friendly service person. I came in for an oil change (with no appt.) and was taken care of quickly and in a courteous manner.

Lisa

Apr 15, 2014

Service was ready for me with a car...Professional beyond any Dealer I have been associated with. Bob is very professional and extremely efficient and took time to accommodate my schedule.

Sandra

Apr 15, 2014

Had appointment for recall work. Service was very busy, but my work was completed in a little more than an hour; while I relaxed in the comfortable lounge, and enjoyed free coffee and wifi. A pleasant experience.

Anthony

Apr 14, 2014

Oil change and a test drive. Oil change was done quickly, window wash was fantastic (car already clean offer to rewash car not needed). Test drove a 2014 Camaro, realy great car can't wait for my lease to run out.

Edmund

Apr 13, 2014

Everything was done as requested, , all Personnel were very courteous and work was completed in the time frame suggested.thank You, Ed Rafferty

Andrea

Apr 12, 2014

Everything was handled and my car lock is fixed. My only complaint is I also asked to have the steering checked out. It is making a rubbing noise when turned a certain direction. I was told the mechanic could not get the car to make this noise. As soon as I got back in my car my wheel was making the rubbing noise so I'm thinking there wasn't much effort put into that request. I'll be bringing it back soon because it is under warranty for 9,000 more miles.

Jamar

Apr 12, 2014

Terry was the first person to greet me at the door. He took time to talk with me and invited over to his desk. There, he introduced me to his boss, Bob. I felt appreciated and was taken serious, unlike other dealerships I visited.

Virginia

Apr 12, 2014

Was told on the phone that they could check a code issue - but when I got to the appointment I was told I would have to leave my car there overnight to have code checked. No big deal, I was there for an oil change- but now I have to come back.

David

Apr 10, 2014

We would not be the proud owners of a 2014 Chevy Volt if it were not for Matt Murphy taking a genuine interest in two folks just cruising the lot on a cold and dreary Friday morning. Luckily for Suburban and GM, the dealership across the street didn't show the same interest, because our intent that morning was to check out a Mini Clubman. Chevrolet 1, Mini 0.

David

Apr 9, 2014

While the service was good, I felt that the cost was on the higher side. Once my car is out of warranty, I will be looking for service that is less expensive.

Mark

Apr 9, 2014

Everything went smoothly and I was pleasantly surprised to see my car got washed too. The lounge was very comfortable and the service was quick. There was nothing else I could have possibly asked for. I will definitely be returning.

Robert

Apr 9, 2014

I believe it would really be helpful to the customer, when you get your vehicle back they would add on the invoice the results of the 24 point inspection they say have been performed. Thanks Bob Emery

Jeremy

Apr 8, 2014

I was very impressed with all of the personell that I met at the dealer. My sales person Terry Olson was very helpfull, listened to what I wanted and didn't try to "push" anything that I wasn't interested in. This goes along way for customers. I was also impressed with Steve Huchinson in the finance department, he provided information, but did not try to pressure me in any way. Because of these two people, I would go out of my way to purchase a vehicle at this dealership.

Kenneth

Apr 8, 2014

Thank you for a great and comfortable service experience. It was my first visit to your facility and I found it welcoming, clean, and functional. I will see you again for maintenance on my fleet vehicle.

Sarah

Apr 8, 2014

Anne are salesperson was also right there answering all our questions. This is our 2nd trip back to this dealership and with Anne Martin and we will be back. I would definitely recommend her and this dealership to a friend.

Albert

Apr 7, 2014

It was my first experience at a dealership and it was very pleasant. The process went smoothly and I have no complaints.

Brian

Apr 3, 2014

I can be particularly difficult to deal with sometimes but everyone at the dealership remained courteous and accommodating. My sales person Aaron worked with me for several months until I was able to settle on a vehicle and trim level. His personal service and patience was outstanding and he kept a friendly yet professional demeanor at all times while still being approachable. I was quite impressed and hope to send some future business his way.

Michael

Apr 3, 2014

The sales department was very friendly and easy to talk to. As well as a very broad inventory of cars/trucks.

Miranda

Apr 3, 2014

The service was very rushed. Made me a little nervous about how thorough the job was. Only real problem is that the miles until my next visit sticker is off of what the actual milage should be. I came in with 17,000 miles and it says my next visit should occur at 15,500 miles. A little confusing. Otherwise, the car is in good shape.

William

Apr 3, 2014

Dropped vehicle off and accepted reception service recommendations. When I returned to pick up the vehicle the maintenance was completed and the vehicle ready to roll.

Vtaildriver

Apr 3, 2014

Had a breakdown just outside AA. Dave was able to recommend a tow truck, get me in and diagnosed and ordered extra parts in to be sure I could leave soon. Arrived about 5:30 on Thursday, was driving back to Chicago Friday by 3 ! Above an beyond service and concern, calling each step , and assisting on the rental car. Larry was able to help me get a hotel and a rental car.One of my most positive experiences ever.

Kevin

Apr 2, 2014

2008 Chevrolet Colorado Z71Hello, Dan the service adviser was able to get my truck in for repair the morning the water pump started to leak during my morning commute and the repair task was done on-time (the same day) and cost was as estimated for the water pump replacement.Suburban Chevrolet Cadillac Service Department is the best! Kevin

Keturah

Apr 1, 2014

I appreciate Bob and Illyana in the service department. They treat me well and are kind and show respect.I also think my Escalade has a love affair with Suburban so I need to get it over there.

Becky

Mar 29, 2014

Dave Yanko always does a wonderful job of scheduling our appointments, from the first phone call to escorting us to the cashier. His explanations are always very complete and he always calls to let us know status and when the repairs/maintenance are completed. We have also been assisted by Mike and Larry and they are also extremely helpful.

Anthony

Mar 27, 2014

Every time I take my car in your dealership is friendly and efficient. Brent in particular is always helpful. It is a very nice change from the Mercedes dealership across the street where I used to go.

Mark

Mar 27, 2014

Dave in the service department does a great job in working with me. He is always courteous and professional and takes the time to tell me what is going on with my car. I'm very happy with the service I receive.

Alice

Mar 26, 2014

Bob gave me daily updates and provided a loaner. Very helpful and receptive to my needs and questions.I do have a major concern with the squealing brakes which I understand are a result of the material being used today and that alternative material is being researched. The first time you experience the squealing brakes on your new Cadillac, it causes you to pause and question the the quality.

Jesandra

Mar 26, 2014

It's really appreciated when u go to a dealership and they really try to help u find and get what you want. The salesman was helpful . And I I told at least six people how wonderful Surburan was.

Whitney

Mar 26, 2014

It was prefect. Noah Spurlock did more than what was required and even sat in my car with me for two hours to show me all this new technology and how it can make my life easier! I had no idea! Will be back for next one! And this is actually my third car from this dealership, the bluetooth has changed my life!

James

Mar 23, 2014

Prompt welcome by the car porter. My car was registering low on washer fluid and the porter promptly filled it before I even met with the service tech. Very impressive. Also, the service person was outstanding filling out the work order and the crew was very fast on the service end. The car was washed and ready in about an hour. Great job by everyone.

Nick

Mar 15, 2014

I dealt with Dave Yanko. This was the first time I ever had to meet someone working for a dealership that I didn't know via family or business connections. I was anxious and freaked out because my Sonic with ~5,500 miles on it was acting up, and it was my first car that I purchased independently. Dave was extremely reassuring, professional, and meticulous. The day my car was finished being fixed for a faulty part, Dave had to go to the hospital for a family emergency. That very same day, after I had picked up my car and driven it home, Dave took the time to call me and make sure everything was up to my satisfaction. Not only am filling out a customer survey, my comments here have also been relayed to friend working for GM. Suburban Chevrolet Cadillac is now my goto place for anything regarding my vehicle, and that is thanks to Dave Yanko.

Marcia

Mar 14, 2014

Anne Martin is Awesome!! She help me accomplish my goal of an early lease turn in and the leasing of a new Cruze.

Lori

Mar 13, 2014

Everyone I encountered from the person I scheduled my appointment with to the person I checked out with were very pleasant and knowledgeable. I would definitely recommend this dealership to family and friends!

Nancy

Mar 13, 2014

I thought John Lane was very understanding of our search for a new car. It was great to be able to take a couple of different cars out in order to get a good feel for each one. The gentleman that we signed with was pleasant to work with. During our search we were greeted by I believe almost by everyone, asked if we wanted something to drink.Over all a great experience.

Sue

Mar 13, 2014

Really appreciated how smoothly and efficiently it went. No surprises, no delays, and Bob Allen even gave me the "coupon" discount before I even remembered I'd left it at home.

Allen

Mar 12, 2014

As usual your service department personnel took very good care of me and my vehicle. I am very satisfied with the service I've received in the past and plan on continued use of them.

Brian

Mar 12, 2014

I really appreciated the competence and efficiency of my salesman. There was no pressure at all. I would definitely buy a car from him again.

Dianne

Mar 12, 2014

I have always been happy with the service here. They are considerate and patient when you are trying to understand what they are telling you about your car, and I have never felt that I was treated in a condescending manner just because I am a woman.

Lawrence

Mar 12, 2014

The car was ready in the time promised. Everyone in the service department was professional and courteous. The free car wash after completion of the repairs was much appreciated.

Michael

Mar 12, 2014

My needs were met on a reasonable timeframe with sensitivity and effort to meet my budget. My associate, Dave Yanko, and his team did an excellent job.

John

Mar 9, 2014

I took my Volt in first thing in the morning to get a lost key replaced. The service was promptly done while I waited with a very helpful approach as usual.

Joe

Mar 8, 2014

The dealership is always clean and professionally run. A lot of car dealerships are alike in their service and presentation, I come back due to my service representative, Dave Yanko, he is the best!

Amber

Mar 7, 2014

Great place to get an oil change! I always dread having to get my oil changed, especially since I bring along my 3 yr old son (waiting for an oil change can be torture!). Brent Steenbergh is the one who took my car and filled out the paperwork. He was very helpful, even making sure the outside door was closed so my son wouldn't be too cold. My son was also given a balloon by one of the sales guys (unfortunately, I didn't catch his name). I was told the service I was having done would take about an hour and fifteen minutes. I was in and out in under an hour. Will highly recommend to others.

Deana

Mar 7, 2014

Excellent! This was my first time at the dealership because I just came into possession of my Cadi, so I'm looking forward to often going back to the dealership as I take care of my car.

John

Mar 6, 2014

I didn't realize that my maintenance support agreement had expired when I went in to get an oil change. The service adviser was courteous when explaining that to me. The service was excellent and the price seemed lower than what I have been used to at Uncle Ed's for my other cars. I will consider changing both to you in the future.

Lawrence

Mar 6, 2014

My automobile was ready at the time estimated when I dropped it off. A courtesy van shuttled me to and from a nearby restaurant so I could enjoy a nice breakfast while waiting for completion of the maintenance on my car. Everyone at the dealership was courteous and professional.

Mark

Mar 6, 2014

Quicker oil change than estimated; (finally) competitive oil change/tire rotation $39; Thanks for the complimentary washer fluid gallon... NICE TOUCH!!; Good coffee and fresh newspaper while I waited.

Rudolph

Mar 6, 2014

Quick, friendly, and a little more than expected. Our truck was sparkling on the outside and even a bit on the inside. We will definitely return.

Craig

Mar 5, 2014

Illyana is always helpful and attentive. Curt is one of the best mechanics I have ever had. Honest, thorough and well versed. As long as he is at Suburban I will bring my vehical for service. I simply trust him - what he says needs to be done and when!Thanks again for the excellent service!Craig Bergman

Renee

Mar 5, 2014

I felt everyone was very friendly during my visit and the work was done that I asked for. Was kind of disapointed in the amount of time it took for an oil change and tire rotation. I used to have a GMC Terrain we serviced at Jim Winter in Jackson, they have service teams set up and have a 30 min guarentee for the same services without an appointment and my appointment yesterday took over an hour. If we didn't have the plan that covers the cost of oil changes I would go back to Jim Winter, but only because of the time savings.

Jacob

Mar 4, 2014

I had difficulty selling my trade in at a handful of other dealerships. Suburban Chevrolet went above and beyond while working with me to get me into a new vehicle. I am extremely happy with the new vehicle and would definitely recommend them to friends and family.

Kelly

Mar 4, 2014

Eric Gilliam was a very efficient and pleasant salesman to work with. I would definitely recommend him to my friends and family! I am extremely pleased with the entire experience.

Renee

Mar 4, 2014

Every one was polite and very nice. BUT for the second time I asked for them to re-do the diamond fusion. Both times I was told it was done. I got ready to leave and I could tell by looking at my dirty windshield they forgot. I'm worried maybe they forgot to rotate my tires or change my oil.

Joyce

Mar 1, 2014

The interaction with Eric Gilliam was excellent. Everything went smoothly. This was the easiest car purchasing experience I have ever had. I only wish someone would have told me about your rate to borrow money for the car purchase. By the time I found out that your rates were lower than my credit union, I was almost out the door with the vehicle.

Michael

Feb 28, 2014

The total bill came in higher than the estimate, but the service team worked to provide some discounts to find some middle ground. That willingness to compromise put my mind at ease.

Raymond

Feb 28, 2014

Your staff that so often encounter are consistently polite, professional and are a positive representation for your buisness. The men's room and the waiting room including the surrounding area has always found to be very clean and welcoming.Thank you

Angela

Feb 27, 2014

Katie Kunz was great. I had been looking for a vehicle since Feb and the other salespeople I worked with at other dealers were not nearly as personable. She was very professional and patient with me! I will definitely recommend her to my friends and family

Bobbie

Feb 26, 2014

It was great, I really enjoyed going there and I will go again. I really liked Katie. She didn't take no for an answer and I really liked that. I will recommend this to my friends and family. Thanks so much!

Gwen

Feb 26, 2014

I always enjoy the smooth and organized way I can get my car serviced for routine updates. Thanks so much.

William

Feb 26, 2014

It's always a no hassle experience. Just call for an appointment, bring in your car, the work is done and you're on your way.