Subaru of Wichita reviews

Gerald J

Oct 24, 2016

Fast, no pushy sales, attended all my doubts...showed me and drove a couple of options before making final decision, definitely recommended. Will definitely come back for my third purchase...

Tristan M.

Oct 21, 2016

This was my first time buying a car anywhere. I had looked around at about 4 other dealerships and did not feel as comfortable at any of them as I did at Subaru of Wichita. It was clean inside and offered snacks and refreshments for everyone. They had nickelodeon playing for my siblings too which was really nice! A smaller dealership but definitely a nice one at that. I had found the car I liked online and made an appointment to come in later that day and Joe Herrman was the man who had helped me out. He was fantastic! Respectful, well dressed, and he knew what he was talking about. A great guy and a great dealership that were willing to negotiate on price of the car, which I felt was fair. I will definitely refer to my friends and family in the future. I loved my experience!

Luv my Outback

Sep 5, 2016

EJ found a used Outback for me that was exactly what I had been looking for! He was very friendly, knowledgeable, and seemed to really care that I got the vehicle that I really wanted. Spencer helped work out the price so that I could afford to purchase my Outback. Both of them were great to work with and made the car buying experiences a painless one! Love my Outback---thanks guys!!!!!

markd807

Aug 22, 2016

I have read the reviews for several of the Subaru models online and had to go test drive one for myself. Decided to pay Subaru of Wichita a visit and couldn't have had a more pleasant experience. The sales staff are very knowledgeable and genuinely enthusiastic about the products they are selling. Needless to say I ended up purchasing a 2016 Crosstrek for myself - Thanks Travis and Scott! Simply put this was the easiest, most straight forward new car purchases my wife and I have ever experienced. We were so pleased with our new Crosstrek and the buying experience we had with this dealership that 3 weeks later we ended up purchasing a second vehicle - a 2016 Outback for my wife. Highly recommend this dealership.

BRB

Aug 16, 2016

Walking into the dealership alone is a pleasant, relaxing experience - which is rare in the auto industry. We were promptly greeted, quickly connected with a sales rep and treated with extreme respect and care. Our sales rep was knowledgeable and really listen to addressed all of our needs and concerns and did NOT try to up sell. No one was pushy. Spenser and Demetrius were wonderful with follow up and so helpful. Both going way above and beyond. I will buy cars from here from now on. 100% recommend this dealership!

Link H

Aug 11, 2016

I had done my looking via the Internet first. Joe knew this. The ones I had chosen were a close fit, but was a Grand Prix that had just entered their system that was a perfect fit. They made sure the vehicle was mechanically sound first.

kparry63

Aug 5, 2016

This is the second car I bought from this dealership. I love my 2016 Crosstrek. I really appreciate Travis and the rest of the Subaru of Wichita staff for the treatment and service I've received.

KizashiFan

Aug 4, 2016

This is the second car I've purchased from the Subaru crew, and it was another great experience for me. Travis and Spencer were helpful, responsive and kind. I would highly recommend checking them out for your next car - whether you go with a new Subaru or not (which you should).

NS

Aug 3, 2016

We were helped by Joe Herrman, who did a great job of outlining options for us and walking us through the process. We were very impressed by the feeling of being helped rather than herded.

Ethan_Mc

Aug 1, 2016

Travis Nebergall was kind and helpful. I had many questions for him and several things I asked him to stay on top of throughout my purchase and he did a good job of putting up with me. His responses weren't always in what i would call a timely manner, but he did eventually find out the answers to my questions. In his defense, it was a busy month for him and I was somewhat demanding. Travis continued to take care of needs even after the deal was done and finalized. I would highly recommend requesting to work with Travis Nebergall.

arodriguez010697

Jul 26, 2016

I had Travis Nebergall and he made sure I was taken care of. I've had bad experiences with other car dealerships and he made sure that wasn't going to happen again.

MelissaT

Jul 24, 2016

Travis Nebergall did an outstanding job in discussing finacial payments and helping me choose a car. He didn't hassle my daughter and I into quickly choosing a vehicle. He cared about our happiness and listened to the specifics we had. Travis is what I imagine to be a perfect role model for Subaru. Because of him, we went home happy with the car we had picked and a payment plan that suits my budget.

Nicole A Perez

Jul 21, 2016

Had a great experience here buying my first car. Everyone was very helpful and friendly. They did a great job explaining the entire process and showing me all the details of my new Subaru.

S.Garman

Jul 21, 2016

My contact with Subrau started with a text from Brittany. Who was very nice and answered all my question via text. She then set a meeting up with Sam, he gave me a lot of information that answered some of my questions, he then added Daniel to the team. Who stayed with me until we closed the deal. When I would throw him what I thought was a hard question, he would bat me an answer into the left field for a home run. Then Daniel added Derek to the team, who had his work cut out for him. I'm on SSD and Derek was still able to help me. Then Daniel added Joe who was able to lower my car insurance plus get renters insurance for me. I bet Subrau doesn't know they have the Three-Musketeer's working for them. Daniel, Derek and Joe, thank you for the help. I had a great time, thanks for putting up with an old ladies joking around. Sandra Garman

slawson

Jul 19, 2016

We were working though a difficult insurance process. Everyone at Subaru of Wichita was helpful and understanding. Preston was very respectful throughout the whole process and upfront about all aspects of the buying process.

Hanuman

Jul 18, 2016

Great dealership and will be recommending Travis of Subaru Wichita to my family & friends. Very helpful and went above and beyond to find the the car I wanted with all specifications.

Chris Lindsey

Jul 12, 2016

This review is a bit late, but I would like to thank Subaru of Wichita, and Travis in particular, for making the purchase of my wife & I's new vehicle as painless as possible. Having dealt with dealerships in California & Illinois, we know what shark tanks they can be. So thank you once again for your time professionalism & diligence. Keep up the good work.

Gary Copeland

Jul 7, 2016

This dealership gets one star for their service department. I took my Suzuki (a car I bought there when it was Suzuki of Wichita) there for a minor part replacement. After the damage was done the incompetent "mechanic" Derek stated that he didn't know much about Suzukis. $200 later the car was left in a condition that was not safe to drive. The only response I could get from their service department was that they would look at it if I paid them more money. The car was exponentially worse than when I brought it in and the made no attempt to fix their error. This dealership is severely lacking in integrity in their service dept. It is definitely not the same quality of dealership as when I bought my car there.Fortunately, I took it to a real mechanic who had it fixed in 10 minutes for $20. Seriously.This dealership was great in the past but I will not do business with them at all in the future.

author009

Jun 23, 2016

I called a week prior to needing the typical 30,000 mile service on my car. The lady I spoke with was very polite and helpful. She gave me a quote for the work. Since the shop is open until 6:30 pm, I asked if I could get a late afternoon appt for the work. She said it would take at the absolute most 1.5 hours to complete, so a 4:30 pm appt was very do-able. I arrived on time for my appt and said I was there for 30,000 mile service. He asked if I had an appointment because normally they aren't done so late in the day. After telling him I had made an appointment, he pulled my pre-printed paperwork from a stack of papers, and grumbled about "the girls" need to be told not to schedule this service late in the day. He asked if I had been given an estimate, so I told him yes and how much. He then complained again that obviously the girls hadn't given me the right estimate because a lot of times the differential fluid needs to be changed, which is another (significant amount). I asked him to make sure the mecahnic wrote down the actual wear measurements for my brakes, and to not add pressure to my tires. He made note of those on the paperwork. After a reasonable amount of time, he came to me in the waiting area, and said the mechanic highly recommended the differential fluid be changed, so I agreed to it. Shortly before 6:00, I went to ask him a question, and during the conversation I saw my car being driven out of the bay, get parked, and the mechanic dropped off my key on his desk. He said my car would be done shortly, and I told him that actually I had just seen my car being pulled out while we were talking, and pointed my key out to him. He said to give him a minute so he could basically enter the work into the computer and prepare the bill. I stepped aside, and the customer behind me started asking him a question. I walked away, and after 10 minutes started checking on his progress thru the window. Other service employees were milling around, and he was still talking to the customer that was behind me, and had paid his bill. Another 5 minutes went by with no change, so I walked back into the service area. No other employees offered to help him out, or to assist in getting me on my way. When he was finally done talking to the customer that had been behind me, he started preparing my bill. He told me the tire pressure hadn't been touched, and that was probably the fastest 30,000 mile service he had seen... I said the mechanic probably wanted to get home. I asked wear the brake wear measurements were (I didn't see them on the receipt), and he said they hadn't been recorded, but didn't offer to get the mechanic and ask what they were. He gave me the standard "brake wear depends on your driving habits" routine, which made me wonder if the brake wear had even been checked, because the inspection wasn't listed on my receipt like other inspections. He couldn't even bring himself to say "thank you" when I left. In my opinion, he was quite rude to me and his co-workers (the lady that scheduled my appt). I won't go back and pay top dollar for questionable and rude service.

Emily L Morgan

Jun 15, 2016

We had a car shipped to us from Kansas to Philadelphia. Everything went perfectly. Even the paperwork was easy. And we love our new Outback!

Jhawknan

Jun 11, 2016

I hate waiting at dealerships for paperwork to get done, and financing to come through. It is usually a gigantic waste of time. I live in Kansas City and found the exact certified pre-owned CROSSTREK that I wanted at Subaru of Witchita. I sent in pictures of my trade, and worked out everything over the phone. Driving 2.5 hours to turn around and drive another2.5 hours was not my ideal way to end my week. However, I asked the dealership if they could get me in and out in 30 minutes or less. THEY DID IT! WITH TIME TO SPARE! They worked with me that way that worked for me. It was an awesome experience. I would recommend working with Preston, Sam, or Samuel the next time you are looking for a new car- they were amazing to work with!

jd

Jun 4, 2016

Understanding the importance of research when it comes to car buying, I came to Subaru of Wichita looking for a very specific, difficult to acquire car that a third-party website stated they had; unfortunately, Subaru of Wichita sold that car a few days previously and I was devastated. Not to give up hope, Smitty and everyone else at Subaru of Wichita attempted to find me this specific, difficult to acquire car to no avail. I came into car buying very closed-minded, but Smitty suggested I try some similar cars and we went through quite a few to still no avail. Throughout the entire arduous process, Smitty and everyone else at Subaru of Wichita treated me with the utmost respect even when it seemed like I would not purchase a car at all. I probably spent 20 hours in one week looking at different cars, and I was welcomed each time with welcoming smiles and friendly faces. Employees would call me by my first name and immediately give me an update on the search.I never intended to end up with the Subaru Impreza that I have now, but after trying 10+ cars and researching quite a bit, I determined that the Subaru make provides you with the best value. While a Subaru may cost more than another car in its class, no denial exists in safety, quality, reliability, and customer satisfaction. You can see this by the fact that Subaru of Wichita backs each of their sales with the "Love It or Leave It" Money Back Guarantee that no other dealership I know of offers.I am a first time car buyer, but I did not come into car buying unaware of some of the unseemly parts of the process. I was surprised at the ease of negotiation, especially as a first time car buyer and young woman without anyone accompanying her. Subaru of Wichita offered me a fair and reasonable price without me having to ask and was willing to go to lengths to find the specific Subaru Impreza that I requested, including going through a dealer trade. When I picked up my car, Smitty and everyone else at Subaru of Wichita congratulated me on becoming a Subaru owner and walked me through everything that I needed to know as a new car owner. I have yet to experience Service at Subaru of Wichita, but I was walked through the process of setting up an appointment and I appreciate the convenience of online appointment booking.I came into Subaru of Wichita devastated that my specific, difficult to acquire car had been sold to another person, but left Subaru of Wichita ecstatic at becoming the proud owner of a Subaru. If that does not state the quality of this dealership, I do not know what does. The only thing I regret is not ringing the bell upon becoming a Subaru owner.

KingoftheHill

Jun 4, 2016

I have never trusted or even liked car dealers, until I met Roger and Travis at Subaru of Wichita. Travis was very patient and listened to what I wanted. Roger is a Finance wizard and explored and explained all my options. And Travis took the time to find me what I needed and wanted. I must have test drove 10 cars. Neither of them stopped helping until I finally said "this is the one".

Cywohlg

May 29, 2016

I was very indecisive throughout my car buying process. Travis was extremely helpful throughout this entire experience. I will always recommend him to any who ask and also plan on returning to this dealership, preferably with Travis, for all my future car buying.

mktc1738

May 26, 2016

I was not originally in the market for a new car but decided to stop by Subaru of Wichita anyway and I was completely blown away by the customer service and knowledge. After checking out the Subaru line I was very excited to begin the new car purchase process. I wanted to ensure that I was getting the best deal possible. So, I checked out a few other dealerships. As soon as I pulled on the lot at other dealerships it was a game of how much do you want to spend versus the actual price of the car. Immediately set a negative experience with those dealerships. After checking out similar cars and gathering appraisals for my trade I went straight back to Subaru. From the moment I pulled on the lot until I left the lot I never felt any pressure to purchase a vehicle. I test drove the car multiple times as well as asked a hundred questions during the process. I could not be more pleased with the level of service and knowledge I received. Subaru worked with me on my trade in and gave me more for my car than it was worth to help offset the negative equity that I had in my car. No other dealership even came close to the trade in value I received. Whether you are looking for a $40,000 vehicle or a $4,000 vehicle you should ABSOLUTELY check out Subaru of Wichita.

rquillen

May 25, 2016

Did a great job helping me find something exactly in my budget and needs. Staff is friendly and informative. They lowered the price below what I expected without me even having to ask. Free food and drinks. Couldn't ask for much more.However. What I ended up getting was a used car, and it needed a few repairs. Three to be exact. Two they took care of the same day, but the third they're being really shady about. Promised to call me when they got the part in, but it's been a month and still no call. Called and emailed them about it since, and just keep getting "we'll have someone call you back". The repair is listed in the contract, so I have no doubt they'll do it eventually, but still knocking off a star for the gross disinterest I've been receiving since I signed the contract.

Catcher mom

May 23, 2016

My teenage daughter found the car she wanted. We sent an email, received a phone call, took the car for a test drive, took it to our mechanic to have it checked out, told them we wanted it AND now it is ours. The staff at Subaru of Wichita were all very nice and professional. Thank you!!

1766sdc

May 7, 2016

My husband went to Subaru of Wichita today expecting the "normal" experience. Normal for us (we DO NOT have good credit AT ALL), has been: Hi....check your credit score....Oh...well, here are your options. Then,we get to look at very high mileage vehicles that we know if we buy, we might get about a year of no repairs needed. After that, repair after repair while still making monthly payments. Instead I was spoken to and treated like a first-class citizen, and given great options. Including a 2015 vehicle! All the while, these people held the door open, smiled, offered me lunch..most of all...my credit score was not an issue. We ended up purchasing a 2015 Kia, oh and they even helped us save money on our car AND renters insurance! My husband is a medically retired Wichita Police Officer, and was thanked more than once for his service. Amazing customer service, and you could tell this was the norm for them. I will recommend everyone I know to shop there first.

BlahBlahBlah

May 6, 2016

If you want a premium experience you forget about those overpriced Luxury brands. Maybe some folks go for the snarky, cocky, winner-take-all, take-no-prisoners approach. Not me, or the people here at Subaru of Wichita. Think VALUE people. Checked out the main publications. Drove almost every mid size sedan make and learned tons and talked to at least one sales person at each dealership. Met a lot of great folks, but it amazed me how much turn over there is at car dealerships. Two salespeople were gone when I returned a few days later. They are often disorganized or too high pressure and it results in a very bad experience. Conversely Subaru of Wichita was a breath of new car air. Travis greeted me like an old friend, treated me with respect and tolerance and Adrian was incredibly wise, level-headed and knowledgable. You MUST talk to these two if you are buying a car. Start here, but more importantly end here! Buy here! I challenge anyone in Wichita to do more research and get better value than I did. They let me do a side by side comparison of another vehicle and let me test drive both on a dirt road so I could really feel the AWD and holy cow is it bad ass!!! Purchased the Legacy limited and rocked that Harman Kardon stereo system down the road. The safety features including EyeSight were staggering and sets Subaru ahead of their competition. Sukarno was helpful too, and Mike Williams is great if you are looking for a used car. What are you saying? Yeah, I might be on a new car high, can't hear you very well because of the awesome music coming out of the speakers of my new Subaru Legacy 2.5i Limited with Harman Kardon stereo system. Did I mention it had that :)

1st Subaru

Apr 29, 2016

I purchase another vehicle from a different local dealership a few month ago and just felt wore out by the time we were done with everything. The salesman basically disappeared after the deal was made and left us to deal with the finance people. At Subaru of Wichita, we were always greeted and treated like we were important for reasons other than just buying a vehicle, Throughout the entire process of agreeing on price, dealing with finance, warrantees, etc with different individuals, Travis ,our salesman kept checking in us and was always around to answer questions. He was very thourogh in explaining all the vehicles features. I was so relaxed by the time we were done I felt guilty. It should be harder to buy a vehicle.

WRXSTIG

Apr 23, 2016

I've now purchased four vehicles from Subaru of Wichita. Each time has been a good experience, but this was the best so far. I was able to get a deal that made me happy without much hassle. I told them what I wanted (within reason) for price and they made it happen without the sleazy antics you might encounter elsewhere.Being inexperienced with manual transmissions, I really appreciate John taking the extra time to give me some tips and going above and beyond to make sure I was comfortable before I drove off the lot.

Carol Dague

Apr 18, 2016

Always hated to go & look for cars! Never a good experience but this really was. AJ is great to work with & no pressure from him. Super guy & knows his stuff.

LoyalSubaruGuy

Apr 10, 2016

My experience at Subaru of Wichita was by far the best car buying experience of my life. Travis Nebergall and John Goldsmith provided nothing but an excellent buying experience. Not only extremely knowledgeable about Subaru, they both made sure my experience was timely, and painless. These salesmen are true professionals and had my best interest in mind. I will recommend this dealership to anyone interested in a Subaru and look forward to seeing Travis and John on my next service visit. I'm very loyal to Subaru and now after this experience will be a Subaru owner for life.

happy

Apr 5, 2016

Travis was very helpful and patient during the entire car buying process. We like our new Subaru even more than we thought we would. Thank you!

JulieA

Apr 4, 2016

The staff at Subaru went above and beyond in helping us obtain a new vehicle and trade in our previous one. John Goldsmith was helpful and returned my phone calls and texts in a very timely manner. We will definitely recommend Subaru! We also worked with Dusty Rhodes and Colton Rinzler, and they were excellent. We appreciated their help immensely.

licamlu

Mar 31, 2016

John was extremely helpful and knowledgable of the product we purchased. Would go back to him (and only him) for another vehicle. Clean used SUV.

Jessica Laster

Mar 28, 2016

I have bought cars before and left exhausted by the end. I only had a short amount of time and was able to get everything done in about 3 hours. Preston Rogers was flexible with me as I wanted to look at specific cars first before dealing with financing. The atmosphere at this dealership is like no other very welcoming!

B_winton

Mar 27, 2016

Don't even know where to start, so I guess from the beginning. Everyone knows the thought of buying a new car is exciting, doesn't matter if it's your first, 15th, or last. For me it was my third. Soon after the excitement hit I quickly remembered how much fun it was dealing with car dealers. For those of you reading that have purchased cars you understand the sarcasm in that statement. Those of you who have yet to experience this I will break it down. It's very similar to drinking 3 gallons of maralax, eating 120 hot wings (level nuclear), and being forced to jump in a bouncy house for the next 3 days... Vivid I know... But my experience with Subaru was out of the norm, as I walked in the door was opened for me and I was created with a hello, I felt very welcome, but the first thing I noticed was the fact I didn't immediately get throat punched by ten dealers that wanted to know absolutely everything right then. But in fact after a little observation of the place I met Travis Nebergall. I let him know my situation and what I was looking for and he didn't miss a beat. In fact he had a bucket of keys ready to go like he knew I was coming in. So while Travis was helping me find my new ride he had Adrian (sorry if spelling is wrong brotha) (and the ocasional rocky quote) but he went to war getting me the absolute top dollar her could for my trade, And after he got top dollar he went ahead and got me some more. Your the man. Any way Travis showed me what I was looking for and more but knew what I wanted and that's what he got me in. The team at subaru did everything and the banks were slow at getting info back so Travis next leveled the entire process hopped in a car and met me at my house the next morning so I didn't have to drive back out there. 10/5 stars for the team 10/5 for the dealership and 15/5 for Travis. I will from now on just have them ship in whatever vehicle I want just to deal with them.

Love our Subi

Mar 26, 2016

Hi, please do not be afraid to visit this dealership during official open hours. No need to lurk around on Sunday, Subaru of Wichita is a No Shark full service car store. In fact, you may have to seek out someone to help you. How refreshing!My husband and I took our Outback in for an oil change, and came out with an order for our new dream Outback. We were fortunate to talk with John G., who is extremely knowledgeable about the products he sells. John anticipated each and every question and concern we had, and answered them even before we asked. What, is he clairvoyant!? He explained Subaru's Guaranteed Trade-in Value, which made sense to us. In our 60's, we knew what features we wanted/needed in a car for us and our 4 Golden Retrievers, but it was Subaru's new high tech safety features that snapped our socks! Our car insurance premium actually decreased because of those innovative safety ufeatures. John quickly located the model (and color) we were interested in, and within 4 days we were driving it off the lot. 4 miles on the odometer. Without asking, he managed and delivered sweet discounts on a hitch and sunshade. Again, he went above and beyond. That is much appreciated professional salesmanship.We were pleasantly surprised to learn that John is a nearby neighbor, but more importantly a new friend. Thank you John!

Tmur

Mar 24, 2016

Living in Pennsylvania I entered the car I wanted on Subaru's website and by accident it directed me to this dealer, all the way in Kansas. When they first called I was just going to hang up and move on but the sales rep informed me they ship all over the country so I waited to talk to his manager Scott Thomas. Scott was great! He walked me through all the options I wanted to ensure we had the same car in mind. Within minutes he was emailing me a quote with their bottom-line pricing. It saved all the hassle of negotiating and made me feel as comfortable as if I was in a dealership. I'd highly recommend Subaru of Wichita to anyone looking to purchase a car, regardless of where you live!

Dcarey037

Mar 23, 2016

I came in looking to find a WRX. After talking with Spencer, Andrew and John G. they showed me one that I really liked. They did not pressure me at all into making a decision but instead let me take my time to decide whether or not I wanted the car. They were very helpful and made my first car purchase a great experience, I would definitely recommend to people that they should purchase a car from here.

Kerbyfx

Mar 12, 2016

Travis and Adrian were great!! Not pushy at all like traditional salesmen. They told it like it is and answered every question I had! I highly recommend them for purchasing your new vehicle!!

lnmmlsm

Mar 12, 2016

Travis Nebergall did an excellent job helping my daughter purchase her first car. All of the employees were very friendly, helpful, and not pushy. Thanks!

Boodog

Mar 11, 2016

Everyone I worked with made the buying process easy and enjoyable. They explained everything to the "T". I wouldn't hesitate to do business with them again.

Dave62

Mar 11, 2016

Colton and everyone who works there are by far the most polite of people we met while out car shopping. The sales staff manage to be knowledgable, without being overbearing or pushy. I have already recommended them to my friends.

Toyotaowner

Mar 8, 2016

Everything about the experience of buying a car from Subaru was great! Travis was very friendly and a joy to work with. He and Adrian made this nerve racking, to me, experience very comfortable. I met so many nice people and am not good with names so I will just say thank you for a wonderful time and a great car. If just the few people I met are a reflection of everyone that works there, then I will say you are a "top-notch dealership" and won't hesitate recommending you to others looking for a car. Thanks again

Porters

Mar 3, 2016

My husband and I have purchased many cars over the years and this was the BEST experience. The showroom was nice and clean and the staff was friendly and helpful. Our team of employees were very informative and HONEST (no gimmicks or lies!!). We definitely recommend Subaru of Wichita and will be returning customers.

Driving Home Happy Sharon Van Horn

Mar 3, 2016

I recently bought a new Forester from Subaru of Wichita and was very impressed with every step of the purchase process. However, today their service department went above and beyond! Recently I had a flat tire and had to put the spare put on to get to the dealership. They very quickly repaired the tire, took off the spare and put it back and I was on my way. Once again, I was very impressed! However, in the days following the repair I developed a rattle in the back of the car. I took everything out and attempted to find the rattle with no luck. It kept getting worse so I called the dealership and they said to stop by and they would check it out. I did so today, and they spent 45 minutes trying to find the rattle with no luck. So, the chief mechanic was called to take the car for a drive and see if he could determine the problem. Sure enough, he did! Unbelievably, the rattle was from my husband not putting my new license plate holder on firmly!!! After all the time they had spent on the car they would not take a penny. Just said thanks for coming in and come back soon. WHAT A DEALERSHIP! QUALITY PEOPLE. QUALITY CARS!!

home seller

Mar 3, 2016

Jesse Powers and his team member Jesse W. were excellent to work with. They were courteous, kind, patient and very helpful. We felt like friends when we left the dealership. We would highly recommend Jesse and his team.

Eiland,SEE

Feb 28, 2016

We were treated very well and all of our questions were answered thoroughly and in a very understandable way. Show room is clean and refreshments were available as well as pizza for lunch.

Simba

Feb 27, 2016

Today I purchased my first car (kinda scary) but these guys know what's up. They went through everything I needed to know and made me feel well taken care of. You guys are awesome!!

samueltnharris

Feb 24, 2016

I wanted to switch from another brand. I went to this dealer for a test drive. they were so friendly and the test drive was a success. Negotiations began and I expected them to bargain hard. I had done the homework and was ready. They put their cards on the table and I couldn't negotiate further because they had quoted what TrueCar recommended. Both the Sales Agent and the Sales Manager were professionals and the experience was truly great, considering that this was perhaps the eleventh car I either purchased or leased in the last twelve months. A great product and a great dealership.

carl115

Feb 23, 2016

Called at 8:30 AM 2/22/2016. Spoke with Kevin. He told me to expect a return call shortly to schedule a day and time. At 5:40 PM I got a return call from someone who had no idea why I had called. Certainly not the great service story I got when I bought the car new 2.5 years age. BUT IT IS MY ONLY EXPERIENCE! After the sale I had great respect for the dealership, but now, I will not be back.

Derby919

Feb 20, 2016

I have purchased dozens of new and used card in my life but have never had one as straight forward and upfront as Subaru of wichita. They live up to what they say they are going to do without the hassel or bait and switch. Each was willing to help the other and they support the community in a huge way.

sasham

Feb 18, 2016

I live about 3.5 hours away from Wichita and I was very worried about coming there incase the car was not worth the drive, but they all assured me it would be worth it and if not, Anthony told me if the car wasn't worth the drive, they would pay for my gas for coming anyway.

Wilson, Sharon

Feb 16, 2016

Was impressed how they worked as a team for the sale. While treating us so personally. Subaru was the first of a planned 3 dealerships but they were so convincing with their sale and providing the comparison information that we decided we didn't need toshopfurther.

Nukers

Feb 14, 2016

The dealer ship was interested in our needs in a vehicle.We were never pressured in any way to purchase a vehicle. The extra warrenties were our choice on what we wanted, they explained every one of them in full detail.They informed us about all the safety features the Subaru has.Answered all of questions honestly. Would recommend to anyone. Thanks Travis

precisopetit

Feb 13, 2016

The good: We ended up at Subaru after several dealerships whose solution to our 8k budget was to trash it completely, and go up 2-3k. The guys at Subaru didn't even bat an eye when we said we were staying in our price range and not willing to go out of it. They simply pulled up the cars they had that fit that price range and went from there.They were very accommodating and allowed us to test drive vehicle after vehicle (sometimes the same vehicle 3+ times) to find something that fit our needs, giving helpful suggestions, but never being pushy.The salesmen we dealt with were very friendly, even though we were toting around a 7 mo. old baby the majority of the time and more than once had to abruptly leave for the evening to put her to bed and come back another day. Anthony was especially helpful and friendly with our little kiddo, and made us feel like it wasn't a bad thing that we brought her along (unlike the seething looks and sarcastic remarks from salesmen at other dealerships).The less good: We always had to wait a long time (or at least some time, if not long) when we arrived, even if we were expected. Even in the actual purchase of the vehicle it took over 3 hours from agreeing upon a price etc. to signing the final papers and walking out with the keys. Another less-than-optimal thing was that, like at any other dealership, when faced with financing options we were highly encouraged to purchase extra stuff (specifically a service plan) that we didn't want. Which is sort of fine, because they weren't pushy about it. But sort of not fine, because they made it sound like a great deal and it really wasn't because the manufacturer's warranty still applied on the vehicle and so the service plan they were offering for $600/yr wasn't worth it. Unless we bought a ridiculously unreliable car. . . Overall: Wait time = not so great. Customer service, friendliness, helpfulness, non-pushy advice, space to make our own decisions, welcoming of children = super great. If you have a little while to wait for someone to be free to help you, and a few hours when you go to pick up the car, I'd say it's definitely worth it.

Hockey884

Feb 8, 2016

We bought a new Outback this weekend! The people at Subaru of Wichita were great. We had been shopping around for a while, visiting other dealerships. Other dealerships hounded us and wouldn't leave us alone. They called, emailed, and texted us trying to get our business. Subaru of Wichita did NOT do this, and we are ever so thankful! We found that Travis and the other people at Subaru were very easy and pleasant to work with. They did not pressure us at all. This made our car shopping/buying experience so much easier. When we went in to test drive the cars, they were very patient, understanding, informative, and professional. We would definitely recommend Subaru of Whichita!

mikeyboy

Feb 6, 2016

This is a unique dealership in the auto world. They operate as a team in all aspects of the car buying experience. I dealt with Travis, Andrew, Spencer, and Adrian. All were outstanding. They knew everything about the product, and they provided a fair value on my trade, with no gimmicks, no smoke and mirrors, and no playing with the numbers. I went with a family member last week to buy a new Forester, and I was so impressed that I went back this week to buy a new Outback for me. Many thanks to the team at Subaru of Wichita.

darkhorse

Feb 4, 2016

Found a car my wife was interested in at the dealership, called and spoke with Adam who was very helpful over the phone. We made the trip to the dealership and Adam greeted us at the door and immediately introduced us to Mike and explained how they work on the Value Cars. Adam showed us a few car after we the initial car we had wanted to look at did not work for my wife, we test drove a second car and decided it wasnt what she wanted. Adam had shown us a great car that wasnt exactly what she wanted but very close. after the test drive the the third car and speaking with Adam and Mike back at the dealership she was sold. as they worked on the paperwork for us they changed the channel on the TV so my wife could watch the KU Basketball game which is a very important issue to her. Adam and Mike went above and beyond the expectations we had to ensure she was happy with the service and vehicle.We will gladly refer any friends and family to the dealership and to Adam, in a world of pushy sales people we found the dealership that cares about the customers.Thank You for you help

1747Y

Feb 3, 2016

Travis was a true pleasure to work with. He was informative, helpful, and low pressure during the sale. He has continued to be helpful after the sale of another vehicle I purchased last year..

shannon123

Feb 2, 2016

They helped the car buying experience to be very pleasant. They were interested in what you were looking for and were not pushy in your decision. You felt they were there for you. Super friendly and helpful.

nac3487

Jan 30, 2016

We worked with Travis to purchase a pre-owned Forester. He was awesome. We worked for over two weeks to get everything figured out, from our finances, getting the most on our trade-ins, etc. We live in Oklahoma City, and Travis met us halfway to pick up our two cars we were trading in and to give us the car we purchased. He did all of that on a day that the dealership wasn't even open. The only issue we had was with a third party signing agency. Instead of sending us the papers overnight, a signing agency was used to verify our identities. I understand the reason for this, but that company was terrible. The papers should have arrived by Wednesday, but we did not receive a call from the company until Friday. Then the lady who called said she had her own business to run and that we would have to wait until she was available. I called Travis and he was very upset with this. He then decided to drive the car to us and meet us halfway. We cannot express how much we appreciated his patience and willingness to help.

rockchalk2390

Jan 26, 2016

Subaru of Wichita is very different from your typical car dealership. From the moment we walked in the door they were kind and courteous. We were not bombarded at the door or overwhelmed with information. Travis did a great job of answering our questions and going over what Subaru is all about. He was very informative, but not pushy. When it came down to making a deal they (Travis and Adrian) were not pushy at all and understood that we needed time to think about the purchase. We did decide to buy a Subaru Forester from them and they were very fair with our trade in price and overall deal. Travis found us the exact car we wanted and when we went to pick it up he showed us how everything on the vehicle worked! He took extra time to go over things we had questions about and made sure we were going to get the most out of our new vehicle. I defiantly recommend shopping at Subaru of Wichita!

Roy1955

Jan 25, 2016

I recommend that anyone over 60 years old draw Preston as their salesman/instructor. He was very thorough on every feature of our new Subaru. It was a pleasurable morning and he has called a couple of times since in the last few weeks to see how I was getting along. I told him "I guess okay" and he knew I was joking. We love the car and the outstanding personal customer service!!!Thanks, R.Hoffman

Lmchance1

Jan 23, 2016

Real pleasant experience! First time I've left a dealership and have not felt screwed over. Travis was real personal from the Time I walked in.

Cnthomas

Jan 14, 2016

Everyone at the dealership was very friendly. Preston went above and beyond just to make us feel at home! He answered any questions or concerns we had, even after we left the dealership he was able to answer some questions we had. I would recommend him and Subaru to everyone.

Jerry from Lawrence

Dec 30, 2015

I appreciated working with Matt Friskey who helped me make my first new car purchase. My family was decided on a CrossTrek with EyeSight assistance. I shopped around with dealers in the region. I chose Subaru of Wichita because of Matt's personal service and their delivery of the new CrossTrek to Lawrence where we live.

Jana Best

Dec 21, 2015

Brandon Salisbury went above and beyond to make my buying experience the best! He showed me how everything worked and shared his love of Subaru with me. He helped me to make the first ever new car decision without hassle or pressure. But most important, he made it fun. Buying my first new car was not the stressful in the least; we laughed and joked and took selfies - it was like visiting with good friends. Which is what I now call the folks at Subaru of Wichita.

Destes1

Dec 13, 2015

Travis Nebergall work with me all the way though the process, from trade-in, to purchase of my second new WRX. When someone says they thinking about a new car I send them your way. Big thanks to the whole team at Subaru of Wichita.

Tsquared125

Dec 12, 2015

Truly no pressure sales people! I would go back in a heartbeat and Travis nebergall was fantastic to work with and when I came back and he was busy Adam stepped in and was also great! If you go there you must request one of these guys!

ForesterXT

Dec 10, 2015

Overall, my experience was fairly pleasant. The sales team was very helpful and easy to work with. I felt really comfortable communicating with the dealership on what I was looking for. I did feel like they were really pushy when it came to extended warranties. Even after I communicated clearly that I was not interested, they persisted. As side from that, I felt like most of the individuals were very helpful.

subaru5

Nov 29, 2015

the sales stsff made the process a smooth one from start to finish. I would refer this dealership to my family and friends along with my co-workers.

Hubby & Wife

Nov 22, 2015

Every person we have met at this dealership has been professional, helpful & delightful. Preston greeted us and held the door for us as we entered the building. Appropriate senses of humor made this a "fun" & easy experience. We especially love the lack of "I'll have to ask my manager" game playing so prevalent at competitor car dealerships. Thank you!

Amy

Nov 17, 2015

Very pleased with Subaru of Wichita. This is my second time purchasing with them. Customer service was fantastic. Travis and Dusty were wonderful to work with. Graham in the service department was also great to work with. Every single person I delt with (including the ladies in title work) were helpful, kind and followed through. Very, very pleased.

CW

Nov 15, 2015

Great customer service, great price, great selection. I just purchased my second car from them and you can't go wrong here. A+ for sales and service.

b1delk

Nov 12, 2015

My fiance and I have bought two different cars from Adam Norris at Subaru within the last year. First, we were in dire need for a reliable car after our daughter was born. We called Adam and he had something for us THAT DAY, a new 2014 Legacy with less than 15k miles, and had us approved and signing papers before closing time. It was the most effortless car buying experience I've ever encountered!! Then this summer, he found a sleek used Mercedes in EXCELLENT condition for my fiance. He really found the right car for his personality, and it means a lot that he went out of his way to reach out for something that was reliable and fit our taste in cars. Adam Norris and the team at Subaru are beyond dedicated to customer service and taking care of their people! We will always recommend Adam for anyone looking to buy a new car!!

jh

Nov 12, 2015

My first Car from Adam was a infinity and when I traded it in, it had 100,000 miles on still going strong. He found another fantastic car with minimal mileage that will last probably my life time. I love the respect, care, time and understanding that he put into each time he sold a car to me. I have told many people to come to Subaru, its a dealership that you not only can trust, but will treat you right!!!

D N

Nov 11, 2015

I've had the same car for 13 years and had never bought a car from a lot so i was reluctant to try a dealership when buying a new one. Cue Adam. I can't say enough about him, he was great! I had called and set up a test drive on a car, he got everything set up and was friendly when we got there. He answered all of our questions and was courteous and I really appreciated he didn't try to push or try to sell me something. We test drove three cars and felt comfortable enough with him to ask what he thought was the best car for our particular situation and he was spot on. I finally decided on a car I LOVE and will definitely tell friends and family and will be back.

Angelique Mason

Nov 10, 2015

The entire staff worked diligently as a team to make sure that I felt comfortable with all of my choices. Everything was explained to me in great detail. This is the first time I have ever felt 100% safe at a car dealership.

lisa v

Nov 7, 2015

My friend recommended Subaru when he found out I was finally ready to part with my 13 year old Intrepid. Subaru wasn't even on my radar as a possibility but they had the three vehicles I wanted to test on the lot so I decided to give them a shot. I was impressed with Travis from the beginning. He was willing to show me exactly what I wanted, he was extremely knowledgeable about each of the vehicles, and he was excited about Subaru. Even though it was a few months between when we first looked and our purchase he did not constantly call and pressure me, which I was thankful for. When we did purchase, he remembered us and took care of us quickly and efficiently. On pick up, I was on a time schedule, so because Travis was with another client, Brandon, stepped in and went over the manual with us rather than having us sit around and wait.. He was friendly, humorous, and extremely helpful. We were very happy with our experience at Subaru. We would be more than happy to recommend either of these gentlemen and this dealership for their friendliness, knowledge, excitement, and efficiency.

Schwarz44

Nov 3, 2015

Military, was looking to lease a vehicle. He found me a vehicle in my price range and kept me updated dailey till I was able to pick up the vehicle.

thefotog

Nov 3, 2015

After a few emails and phone calls with Travis he found me just what I was wanting. We got the paperwork started beforeI even got there. When I walked in the door I was greeted by very helpful folks, Travis gave me a tour, and the paperwork was done. It took me 5 hours to drive there and it was well worth it. I would and lan on doing business there again.

2008 Porsche Cayman

Nov 2, 2015

First time customer. This vehicle purchase was not as painful of an ordeal as I anticipated. Based on my experience I would consider buying my next vehicle from Travis and Subaru of Wichita.

badcomp

Oct 30, 2015

We came in late in the afternoon on a Saturday to prospect a newer used vehicle for my wife, not really expecting to find what we were looking for in one visit.We sat down with Travis to discuss our budget and the type of vehicle we were looking for. Within an hour he had found a car on their lot that matched our specifications, our budget, offered to fix some minor cosmetic imperfections it had, and gave us without haggling what we wanted out of our trade in.He stayed late past his shift to make sure that we were taken care of and sent us packing in a new to us vehicle with a full tank of gas and free car washes For Life!This car buying experience rates far and above that of previous dealerships I have visited. He made us comfortable, was courteous, professional, had a good sense of humor and did a reasonable job of putting up with my bs.Thanks to him I don't have to listen to my wife complain about her old car anymore, a true P0S, and can take comfort in the fact that my wife and kids will be driving around in a safe and reliable vehicle. In the future anyone I hear saying they're looking for a new car will be sent his direction.Thanks again Travis!-BF

sti1972

Oct 30, 2015

This will be short and concise. Bought an STi as my brother did from another salesman at this dealership, and had a very good expierence overall. Would recommend!

Nick0202

Oct 22, 2015

Easy buying experience. Had a small speedbump, but they were very reasonable and we worked through it. Stayed in contact and we closed the deal.

Forester15

Oct 19, 2015

We went in to just visit about the Subaru Brand, and Travis was able to answer any questions we had. We test drove three cars and picked one that fit our needs completely. The finance department even beat our preapproved loan interest rate. It was a complete effort on Subaru's part to make our car buying experience successful.

jm

Oct 15, 2015

Matthew was very helpful and professional; I was coming in from out of town to look at a specific vehicle, and he went out of his way to ensure that the vehicle that I came to look at was ready to go. I greatly appreciated the fact that, after explaining my situation and why I was interested in the very specific car I came to see, Matthew went out of his way to ensure that my needs were met. Everyone at the Dealership, throughout the buying process, was incredibly polite and professional, and went out of their way to make sure that I drove home in the car I wanted to buy, and made the process as fast as possible. Overall an excellent experience.

golfcart1

Oct 12, 2015

Travis was extremely helpful, and has the knowledge of the vehicles he is selling. As it was not the best time to deal with me as I had just broken my arm. But he is a great person, and salesman, and got me into the vehicle my wife and I wanted.

ryansflyn

Oct 11, 2015

The vehcile I purchased was as advertised. Final price was a bit high for high mileage, but I didn't walk away. Make sure you get documents or information requested before moving through the sales process because always seemed to forget or have the request coming. For the most part purchasing the vehicle was simple and straight forward, always a little wiggle room and they stepped up to fix a few issues found during test drive. Never pushy. I'll give sales a 4.5/5.

newsubie

Oct 4, 2015

Matt in Internet Sales was first with a best cash price, responded to all questions/requests, and respected my wishes to communicate via e-mail.

at78241

Oct 2, 2015

Pleasant, helpful staff. Travis and Scott were excellent to deal with. I am happy with the car-buying experience, and expect to return to deal with them again.

Oldgoat

Sep 30, 2015

Thank you Subaru of Wichita for being our no stress car buying destination. Polite, well trained sales staff makes shopping fun. Honest and sincere managers make trading quick and simple. Business managers finish the paperwork clearly and quickly. We love our new Subaru!

rmarin

Sep 29, 2015

We had a very satisfying shopping experience. Travis, our salesperson, was very helpful from start to finish and kept in touch but was never high pressure. He allowed us to drive a number of different cars which helped us to narrow down our choices. Travis was very knowledgeable about each car we looked at. At first we seriously considered a 2015 Subaru Impreza Sport but finally decided to economize and find a pre-owned vehicle. Our VW Tiguan fit the bill perfectly. We will definitely shop Subaru of Wichita for any future car purchases.

CThode

Sep 28, 2015

When my husband and I went into the Subaru dealership, I was basically already set on buying a different brand of vehicle. I told my husband, since I was going to be the one driving it, that I would go test drive a Subaru, just to get the option off the table, so I could go back and purchase the vehicle I really wanted.At first the salesman really seemed intent on talking just with my husband, which frustrated me, as this was a car I would be driving a majority of the time. It was hot, and I was in no mood to have to listen to someone have not much interest in me, so I visited with my husband and we left. I was very frustrated.It was over a holiday weekend, and since I had a day off, I again decided to give the Subaru a shot, since we never did test drive one. The original salesman wasn't in, but on our second visit we took a test drive with Travis. During this exchange, I felt much more like my needs and desires were asked about and discussed. I was absolutely blown away with the Subaru Outback, and was totally amazed how much I loved the vehicle. Both salesmen worked very hard to get us exactly what we wanted, and did so in a very timely manner. We had a great experience, and I have no problem recommending this dealership for future customers. I expressed my initial concerns, and am appreciative at how they worked so diligently with us.

bburchill

Sep 27, 2015

This was my first real car purchase and I was extremely intimidated and stressed out by the process. I have always known I wanted a Subaru but I had no clue where to start. After some looking online we checked out a few cars in Lawrence and Topeka, however the dealerships we dealt with there did nothing to ease my anxiety. At these places I felt talked down to and pressured and it was really making the process miserable. But Subaru of Wichita was completely different from beginning to end. Everyone was very friendly and knowledgeable. I never felt pressured or like they were trying to take advantage of me and a first time buyer. They were really accommodating and willing to work with us so I could get the car of my dreams! Everyone also did a great job of explaining things to me simply but without making me feel like an idiot. They made sure I had a clear understanding of everything and didn't have any surprise costs. Buying a car is stressful, everyone at Subaru of Wichita did a great job of easing my stress and making me feel comfortable. Plus I absolutely ADORE my Subaru!!!!

BHurley

Sep 26, 2015

This dealership is great. They have a professional and courteous staff that never pushes you into a sale. We came in looking for a new car to support our growing family, and they helped us get exactly what we wanted.I came in with the intention of getting an Outback. After not being able to find the exact car I wanted, they gave me a few options. We ended up special ordering a new one to get the options we desired. We met with Jesse Powers on our first visit and made sure to stick with him the entire time. He was great. Not only was he knowledgeable about the vehicles they offered, but he was very professional and patient during every encounter . He kept us constantly updated from the beginning of our purchase to the delivery. It was a wonderful experience, there was never any of the pressure you feel when you visit most dealerships. Even the final purchase was simple. We sat down and reviewed everything, making sure the terms of the sale we acceptable to both parties. Even once we finished the sale, Jesse still took the time to go through every option on the car and offer any assistance we may have needed with enjoying the full experience our new car has to offer. I can not recommend this place enough.I am fully convinced this will be the place I take my car to for servicing as well as making the next personal purchase.Great job Subaru of Wichita, and thanks a million Jesse Powers!

charliebecky

Sep 22, 2015

We had been looking online at a new vechiles so when we set up an appoinment to go look at cars we thought that we wanted an out back, but Zack took the time to lestin to us and what we wanted from our needs the crosstrek was perfect and I love it!!! I was so excited. I will admit this was the first time I had to wait for my new car to make it on the lot. It was well worth it. We really weren't looking for a brand new car its hard to find a Subaru with low miles they last so long. Thank you for this experiance!!!

Jet&SAM

Sep 13, 2015

Searching the net for a possible new car on Friday 9-11-15 I noted the Subaru seasonal offer and began entering the required data, but at the end did not complete the request (I think). Nevertheless I received several E-Mails regarding my interest. The clincher was one from Travis Nebergall who invited me to stop by and visit to see what they had to offer Efficient, very fast after my original entry and containing all needed info in a personally styled format. Rather than call my wife and I drove there and was met in the lot by a friendly young man who gave us info where the different cars were and when told about the note from Travis explained that he was working with another customer. He left us to look around and came back a short while later with Travis whom I told of my good impression from the E-Mail. We talked, received information and were offered to try any car we might be interested in an left with a booklet filled with info about the one we liked the most. Next day we returned and bought the car. Why? Because the team was exceptional, all we met were pleasant and helpful! Travis and Scott and the numbers guy Derek Pruitt worked efficiently to move us through the needed formalities and made absolutely sure we were well informed about our new car and its features (which are indeed many)! Yes we recommend the dealership, its people and certainly the ones that made this car purchase a pleasure!

pat & mike

Sep 12, 2015

Most of the staff were knowledgeable, helpful and courteous. Our salesman Zack Bryant was extemely personable, knowledgeable, courteous and friendly. He is the perfect model of what any employee should be. Mark Morris, the Sales Manager, was also very much a leader and certainly knows the business very well. The gentleman representing All State Insurance gave helpful information about the insurance options, and was not "hard sell", which is appreciated. The only issue I had was that we never received information about how to go about process of getting the title and tag from the person who finished with the paperwork. Overall a very good experience and we would endorse this dealership to others.

Catfish

Sep 10, 2015

Everyone was very helpful and knew what they were talking about. also very patient! Wish we could have gotten the payments a little lower. I went in wanting an outback, but was not happy that the car could control itself. The seat in the cross trek are a little to firm, but Love the look and the ease of getting around town. Love Subaru's, we had one in 1989, someone turned point blank in front of us I was unable to stop in time. we got a little bang up and I had some major problems from this, but if it had not been a Subaru, I believe we would have had the motor in our laps. The fact it is one of the safest cars on the road is what sealed the deal. Also love the gas mileage.

Chaplain Davis

Sep 10, 2015

Thank you very much for your awesome buying experience. This is only the second car we have purchased brand new. You didn't even look at us funny when we buzzed in from work, looking kind of gritty. I liked how you dealt with me (the wife) first to find a driver's seat that would fit my special needs, then dealt with my husband on the other details. I think I have purchased a vehicle that will last thru 300,000 miles onward! I enjoyed the atmosphere in the office. Everyone was quite professional in their area of expertise.

BrittHauck

Sep 1, 2015

Being a single woman, I have heard so many horror stories about terrible dealership "swindling" experiences. I chose Subaru of Wichita as my first dealership experience because it has the reputation of being friendly, and helpful with low-pressure, non-commissioned sales staff (and the best prices around).. I was extremely pleased! Anthony was awesome (WAY better than John ;) ).. we joked around, laughed a lot, and he made me feel very welcome. He showed me pictures of his kids, was very personable, offered me food and beverages.. just all around amazing. John was super helpful (WAY better than Anthony ;) )... and explained all of my contracts, logistic-stuff, with expertise and thoroughness. I came to Subaru of Wichita a bit hesitant about my financial situation (and credit standing) but Spencer was kind and affirming; helping me find a financial conclusion that was right for my budget. Overall, I can't say enough about how much I enjoyed my visit. It was definitely NOT what I expected as I not only drove "home happy," but also drove away thankful that I had met so many fun, fabulous people. I LOVE MY NEW CAR! Thanks guys!

lei

Sep 1, 2015

Jesse is a very nice guy.The price is very reasonable. And I feel comfortable at this store. all of them are professional and dedicated.

arimartinez

Aug 31, 2015

I had been struggling to find another vehicle for months. I had a unique situation but Adrian and Travis worked hard to find something that worked for me. I didn't expect to have a vehicle within a week! It was a real blessing to say the least and I can't thank them enough for all their help! I appreciated their due diligence, friendliness, and flexibility. You can definitely tell the employees at Subaru of Wichita enjoy what they do. :)

KForester16

Aug 30, 2015

We came with the ASHA VIP pricing deal. We were helped promptly. We were given thorough information and no hassel. Brandon and Jesse were easy to contact and quick to respond to questions and requests. This was a very easy and painless process, much better than other car purchases we have made in the past.

Matt

Aug 30, 2015

Our good friend bought a Subaru Outback and loved it. Thus, when we saw a used Outback at one of our local dealerships we decided to take it for a test drive. My daughter fell in love, but we did not know if the dealer's asking price was reasonable, so I called Subaru of Wichita, and Jesse Powers answered the phone. Jesse was great, armed with the information he provided, the dealership in question advised us to buy new. I called Jesse back, and he got us the car we wanted.

Car buyer

Aug 28, 2015

We had a great experience! Everyone was very friendly! Definitely would highly recommend this dealership. They were very patient with us through our buying process.

SisterAdams

Aug 26, 2015

My experience at Subaru of Wichita was great. The transaction smooth & efficient. From the instance of driving on the lot, we were treated with the utmost respect and courtesy. The Associate that served us was Jesse. He was very patient and educational to us, advising us about car maintenance and upkeep. We never felt any pressure to purchase. The other persons involved in the transaction, including the manager, the insurance guy and the paperwork guy all continued to offer the best service! Great Experience!

subaru1

Aug 25, 2015

This transaction was a breeze, No sales pressure. Travis defiantly went out of his way to make sure everything went well. Roger took care of our financing and was extremely helpful. I like the fact of having AllState on site as well, Sean was super helpful and friendly and saved us a ton of money over our now previous insurance company. Roger was able to get us an awesome rate! This is the second vehicle purchased, with more to come! Great People!!!

car buyer

Aug 22, 2015

I came in about 5 months ago and looked at cars with Demetrius and decided it wasn't the right time for me to buy. I didn't feel any pressure to change my mind and had a positive experience. (Thanks for making me feel respected!). I emailed Demetrius again when I was ready to look again and even though he had moved to a different department and location I heard back from Jesse within half an hour (or less) and had a time set up to come look at cars. He made sure the cars I was interested in were available to drive and didn't make me feel rushed while looking at them or test driving them. He listened to my concerns and questions and worked to address them or find the information I needed. In the end I purchased a car that is a great fit for what I need. Everyone else I worked with was very friendly and helpful as well. They all cared more about getting me in the right car, rather than just any car!

Cargirl Sue313

Aug 20, 2015

No rush of a pushy salesman the minute you arrive on lot. We were directed to type of vehicle we were interested in and allowed to look it over leisurely. Helpful with any questions we had. Good explanation of operation and safety of vehicle.

halo

Aug 16, 2015

This transaction was so easy! No hassles nor sale pressure. Brandon went out of his way to make sure everything went well. He was pleasant and enjoyable to talk with. John did our financing and he was low sale pressure which we appreciated. Got us an awesome rate! We drove over 2 hours to work with this dealership because of their honest and sincere professionalism and of course the price was great!

Jromero

Aug 15, 2015

Great place to buy a car. Amazing staff to work with. Very easy, made the whole process very easy and enjoyable. Definitely will recommend to friends and family.

jenny1

Aug 12, 2015

On a whim, we checked them out even though we live in California, and as it turns out, it was a great decision. No hassle, up front terms, and they got me EXACTLY what I wanted without trying to talk me into something else. Matt was extremely knowledgeable and honest, and answered all my questions promptly and completely. I never felt like I was under any pressure and the whole process, from paperwork to pick up went smoothly. I felt a little like it was too good to be true, but we've been driving our new Subaru for 2 months and have no regrets. I will definitely start my search here for my next vehicle. Highly recommend!

lsa 1373

Aug 10, 2015

These folks are great! They are pleasant, helpful, and courteous. Highly recommend Subaru of Wichita for a pleasant car buying experience. Thanks Brandon & Adam! You went above and beyond. Love the Outback!

Oma

Aug 10, 2015

I stopped in to test drive a couple of models and ended up taking home a 2015 Outback. Travis was very helpful and courteous, and I enjoyed the atmosphere of the place. All my questions were asked and answered, and the experience was at a considerably lower level of stress compared to other vehicle transactions I've had in the past.

Sandy R

Aug 7, 2015

Subaru provided a very relaxed and comfortable atmosphere for making a car purchase. No pressure, no hassle sales approach was very refreshing to experience. My son purchased a used car from Subaru this spring and it was so positive we came back to purchase another car. Jesse Powers did an amazing job of working with us both times. We really appreciate the open and honest communication throughout the entire organization. I am now a very happy Subaru Legacy owner - Thanks Jesse!

Trinadvorak

Aug 7, 2015

We made our first purchase August 2013 bought a 99 Ford expedition. Needed work, but we purchased since my husband could work on it and I wanted an SUV. Long story short we had problems from the get go and I was persistent on keeping. My husband is a trucker and a month before our two years with the vehicle he had enough of fixing it. Called Subaru because we had negative equity on it. Was told to come in and they got us in a 2013 Subaru crosstrek for what we paid and gas we were saving on the expedition. Haven't had a problem with the vehicle and had it a month today. We have factory warranty that you just can't beat and my husband will only have to do basic maintenance brakes, tires, oil and he is very content with that! We are very impressed they were able to help us considering how much time we let laps before finally getting tired all thanks to Travis and the finance team ?WE LOVE OUR SUBARU

Diana_H.

Jul 30, 2015

I thought I'd never find the right car after mine was totaled by someone running a red light. I had driven several cars at other dealerships, but nothing that met my requirements was in my price range. I previously drove a Hyundai Santa Fe that I bought from Sam Steele two years ago and it was a wonderful dealership experience. Sam was incredibly helpful and we found the perfect car for me. When I bought my SUV from Sam, I met Jesse Powers, who had just started working at Subaru of Wichita and was shadowing.This time around Jesse was helping me out. He went above and beyond my family's and my expectations. We drove a lot of SUVs and a couple sedans, but couldn't seem to find "the one". I was a very difficult to please customer, as I really just wanted my old beloved SUV to be magically un-totaled. He was always available and helpful, even talking about my options when I called, not realizing it was his day off. Any time I came across something I wanted to look at, I'd send him the stock number and he would talk to me about the car. He sent me safety videos on all the SUVs I asked about- having just been in a wreck, safety was my top priority. I got a message Tuesday afternoon asking if I had found a new car yet, and I told Jesse I had not. He then took several pictures of a car that had been traded in by a family that had just left, and it met ALL of my requirements and was in my price range! He and his shadow brought the SUV to me at my job so I could check it out despite my schedule and lack of transportation. I drove the SUV to show my family and we all agreed we found a winner. Jesse had it sent to be inspected and detailed ASAP and let me know I'd have it by Friday, but here it is late Thursday afternoon and I've had the car for almost 24 hours! Obviously having someone hit and total your car is never a good experience, but Jesse was incredibly patient, kind, helpful and informative. I probably would still be searching for the right SUV for another two weeks and would have had to cancel the road trip I've had planned all summer if it weren't for him. Thanks SO much, Jesse! I love my CR-V and I love being able to back in and parallel park without worry because of my backup camera!

cmcginty

Jul 29, 2015

We met nothing but friendliness and helpfulness with each and every employee we encountered at Subaru of Wichita. Unlike other dealerships that have pushy sales people who follow you around the lot and try to make decisions for you, the employees at Subaru were there to help but also understood that we needed some space to discuss and make decisions that best suited our family. They were knowledgeable and thorough in assisting us; we had no trouble getting answers to our questions when we needed them. Great business with great people!

MMT

Jul 28, 2015

We took our Subaru to the service shop. It took some time to receive communication back from them on our vehicle but our situation was unique as our car turned out to be quite tricky.

Robert

Jul 27, 2015

We had a short time period to purchase a vehicle and we were immediately greeted by Travis Nebergall. His professionalism, friendliness and vehicle knowledge made our trip to the dealership a hassle free experience. We would definitely recommend them to our friends and neighbors.

JV

Jul 24, 2015

Amazing group of people. I left the dealership knowing far more about my new Outback than I have about any previous vehicle I've owned. There was no pressure and they answered every question I came up with. Will definitely recommend them to the rest of the family.

legacylover

Jul 23, 2015

My husband & I were very pleased with every employee we encountered at Subaru of Wichita. They were well informed, friendly, & helpful! Jesse was able to find our car at another dealership and the whole process of purchasing a new car went smoothly. Thanks!! !

SherriL

Jul 23, 2015

I absolutely dread visiting car dealerships and having to purchase cars in general. I loved my experience at Subaru of Wichita! Travis made it quick and easy over the phone before I came from Tulsa to purchase a particular car I viewed on cargurus.com. I sent an inquiry and he emailed in return. He did not immediately ring my phone over and over like some salesmen have done in the past. I was able to send photos of my traded vehicle in advance to get a general idea of what to expect. I will definitely purchase through them in the future even living 2.5 hours away. The experience was worth the drive.

Dani9121

Jul 22, 2015

I can't thank Travis enough we were in a situation that was an unusual car buying situation and after dealing with other dealerships we were ready to give up. After meeting Travis and all the help he was too us we will never buy another car from anywhere but here!!!!

Family123

Jul 21, 2015

The team at Subaru of Wichita hit a home run in our recent car purchase. Everything from the front door welcome to the handing over of the keys to our new ride. Our family has purchased from a number dealerships in the greater Wichita area, Subaru of Wichita stands alone in a class of their own.

Trina

Jul 21, 2015

I've been looking for a car for quite a while. My husband and I met Derek Pruitt while he was working at another dealership in sales. He was very helpful, a great people person and not pushy. He brought in 4 cars with the criteria I had requested for my first visit. I decided I needed to wait a couple more months. Meantime he moved to Subaru of Wichita and we followed him there. However he went into financing so he introduced us to another salesman Jesse Powers. As a team these two found and sold me the car of my dreams. Job well done guys! I will refer my friends and family here.Sincerely,Trina Bauer

robertjones1212

Jul 18, 2015

Telling my wife yes, I will go look at cars and tell you what I think, I had no idea of the journey I was about to embark. As I lay foot upon the fertile grounds known as Subaru of Wichita, feelings of being out of place and claustrophobia pierced through me like an arrow in the night. Feeling weary and lost I began my trek to the giant glass gates. I feared that I may accidentally open the doors wrong, making me look like a fool, but this was not so. In the distance, through the giant glass gates, a man appeared to the front of the door as if he were to morph through the gates like they werent even there. This man reached out and welcomed me to their lands. He went by the name of Travis Nebergall and if I were Frodo Baggins, he was my Samwise Gamgee. As he guided me through this journey he provided great insight and knowledge of the lands, serving me throughout this passage. As he gathered information, he hunted down the perfect transportation for both my wife and I. After finding the finest mode of transportation a man could ask for, my significant other showed face, and Travis treated her as a brother would a sister. We left these lands in a new Subaru, thoroughly satisfied and still are. I wish the best for this man. I could only hope my son would grow to have the honor, this man does. When men find their way to these lands, feel at ease, knowing that you are amongst friends. I found my Samwise and a new car. Thank you for all your help, Lord Robert Jones

BHoover

Jul 17, 2015

Subaru of Wichita is the best dealership I've ever dealt with and Tyler Thomas is the best sales person I have had. . The team at Subaru of Wichita makes buying a car fun and easy with no stress & no hassles. I just bought a Subaru Crosstrek from Tyler Thomas. He took excellent care of me, making it the best car-buying experience of my life! My new Subaru is awesome and I'd recommend that anyone considering buying a Subaru check out the team at Subaru of Wichita!

Rvroman

Jul 16, 2015

This dealership is full of amazing people. Travis made our experience absolutely wonderful. He was able to answer any questions we had, help us with our decision by comparing the details between different models, We never felt pressured into buying a car, but felt appreciated as customers. I've already gone back for a visit to get some information and Travis was ready to help and took my brand new outback through the car wash again ??!!!As long as we are stationed in Wichita we will be be making any future car purchases at Subaru of Wichita. Also, the military pricing is the best I've seen at any dealership. Plus complimentary popcorn and drinks!

Dereksimmons

Jul 14, 2015

when I traded in my outbox I had a description of the car that they had for me ready to go when I got there it was a very nice car when I left I realize that everything was not there that I was told about as in climate control air and weather display on the radio it was a base model but I was described a premium model I assumed that's what I was getting was a premium I didn't really realize it until I was down the road a little bit I called back salesman and within four hours I had the car that I was described and I assumed I was getting deal that was unbelievable Travis and peace did a fantastic job for me I will return there and send anybody to them that is looking for hey honest deal on a new car... I will return in 3 years return to get my brand new WRX... Pete the finance manager did a phenomenal job with my financing my suggestion would be to ask for pete when it comes to financing...as long as Travis is there he will always be my salesman...

skiphidlay

Jul 11, 2015

Subaru of Wichita is the best dealership I've ever dealt with -- and I've bought more than a half-dozen cars from dealers over the years. The team at Subaru of Wichita makes buying a car fun and easy -- no stress, no hassle. I just bought a Subaru Outback and team of Spencer Zimmer, Tyler Thomas, Jesse James Powers and Derek Prewitt took excellent care of me, making it the best car-buying experience of my life! My new Subaru is awesome and I'd recommend that anyone considering buying a Subaru check out the team at Subaru of Wichita!

jeraldo

Jul 8, 2015

sales staff looked out for the customer. Very smooth process. I got to talk with mechanics about concerns, felt valued as a consumer. thanks again.

joeandemily2013

Jul 8, 2015

Our experience at Subaru of Wichita was nothing but positive. All employees who worked with us treated us with respect and demonstrated excellent costumer service skills. More than anyone else, Zach Bryant went out of his way to help us make the best decision possible. We initially had in mind to get a used vehicle, but he explained the pros and cons between used versus new. He also helped us get our payment down to a reasonable amount for our budget. Additionally, Zach has great communication skills- he responded to us in a timely manner and got to know us as a couple. Because of this, the car buying process didn't feel like it was just all about the money and making an end of the month sale. He deserves a pay raise and a trophy. That said though, he seems like he enjoys his job and strives to do well without seeking recognition from others. That's one reason we enjoyed working with him- he is humble. Thank you all for the positive experience.

Larry Ferman

Jul 8, 2015

Our first experience with Subaru was on day where there was a downpour rain. The salesman was positive and stated that it was a great day to test drive a Subaru. He let us take it out for a drive without insisting that he had to ride along, thus allowing us to discuss the car freely among ourselves and returning to the dealership with questions that we had. There was no sales pressure whatsoever and he had a desire to accommodate us with the car that fit our "must haves". Very accommodating at the time of the final sale, as he had everything ready to us so the actual sale went quickly. He also gave us his personal phone number in order that we can call him with any questions that we may have on our new car.

steve

Jul 6, 2015

I had been looking for a used truck on the internet for about 4-6 weeks when I came across a very nice 2103 Toyota Tundra RS5 on Subaru's web site (via Cars.com)I called on it and went and drove it the next day.Matt Friskey helped me out and we went for a test drive. Truck was great and I decided I wanted to buy. I knew what the going rate was for a truck like this was and I ended up buying for well under book. basically got a great deal on a great truck. the icing on the cake was the financing they were able to get for me (1.9%) on a used truck! I couldn't believe it.I would definitely recommend going to see these people if you need a vehicle.

angelo0502

Jul 2, 2015

Very happy with my car buying experienxce. Travis and Scott made sure I got the car I wanted from another dealership in Topeka. Excellent customer service!

AJSTi

Jul 1, 2015

Since transferring ownership, this dealership has become a world class place to do business. The team here is unbelievably helpful, super friendly, and extremely knowledgeable. I'd highly recommend anyone looking for new or used to go check out this dealership. They worked with me at my pace, over a variety of media that suited my needs to make sure I got exactly what I wanted. It's a night and day difference between his and back when it was still on Rock Rd. Highly, highly recommend.

Karin

Jul 1, 2015

Travis made buying my new car an actually enjoyable experience, which I've never been able to say about car buying. He was endlessly patient, as it took me several weeks to decide to go ahead with a purchase, was friendly, concerned and caring each time I came in. He clearly loves what he does, and his enthusiasm for people and the Subaru brand are readily apparent. Everyone at the dealership was warm and welcoming, and it's wonderful to be able to go to a car dealer and not feel like vultures are descending on you. The extra touches that the dealership offers just adds up to a truly pleasurable experience, and when I need another car in the future, I will definitely be back.

emmy115

Jun 29, 2015

I was very pleased with the service I received while test driving and purchasing a new Subaru. Jesse was very helpful and informative and spent time with me going over the features of the car. I am confident I will continue to receive good service in the future.

jolehrman1

Jun 29, 2015

We were very impressed with Customer Service at Subaru of Wichita! Travis our salesperson, was very patient, kind, and informative. Our experience was stress-free and it had a personal touch that was genuine.

Gary Potts

Jun 26, 2015

Demetrius was great to work with. No pressure, very informative on the cars we looked at. He spent a good amount of time with us test driving different cars and answering all our questions. Best car buying experience we've had. Highly recommend Demetrius.

1948 cougar

Jun 25, 2015

This was our first time to visit this dealership and we could not be happier. Everyone we spoke to were like old friends. Jesse was a dream salesman and Spencer was so sweet and helpful. In fact this is how buying a car should be. We will be back.Thanks so muchTony and Anthie Diaz

Cargal123

Jun 25, 2015

Travis our salesman was very friendly and very informative. He told us we could call him at any time if we had a question!! I like that! He gave us his cell phone number.

Nmarsh1980

Jun 25, 2015

Great service after the sale. Had some trouble with the used car I purchased and they made everything right. Highly recommend based on my experience.

Jon&Kassiasoul2014

Jun 24, 2015

Wonderful service. They wanted to sell us what we needed not just a car. Jesse Powers is the best salesman I've ever met. I am disabled and he was still respectful and treated me like I mattered.

LBLknits

Jun 24, 2015

A terrible rattling noise from our front wheel caused us to pull off on the back roads of Kansas. We contacted Subaru of Wichita and were connected to the road service. Our tow truck brought us the 100 miles to the dealership who was expecting us - they had our 2013 outback (with 2 kayaks on top) up on the lift in minutes. The quick opinion- a small stone lodged between the brake plates! Our lucky day! And to top it off- they fit in a needed oil change and had us back on the road in 45 minutes. What could have been an overnight in Wichita and a large repair bill turned into a wonderful experience with really helpful staff. A tall cool selzer finished off a great service experience.

bhone08

Jun 23, 2015

This was a great car buying experience! It had been five years since my last purchase and this time was such a change. No pressure, no one "leaping" on you when u drive on the lot, and just all around helpful. It took time to get all the information I wanted, prices, payments, etc..... But that's to be expected. They really worked with me to find what I wanted and to get it into the payment range I could afford. This is the way car buying should be. I also appreciated the fact that they are a Christian based company. Thanks!!

blayman

Jun 23, 2015

Kind of impossible to do 25 words or less with 8months of searching. Brandon was AWESOME! Super patient and helpful, not your tipicle sales guy!

jamlee

Jun 22, 2015

I had a wonderful experience shopping and buying a car here at Subaru of Wichita- the selection is the best for hours around and the staff was superb. I never once felt pressured into buying anything at all- they all wanted me to make whatever choice would make me happy! This was my first car buying experience and it could not have been more wonderful. Although I plan on keeping my beautiful new Subaru for at least a decade I'm already excited for when the time comes to do this again just so I can come back here!

J.cowden78

Jun 21, 2015

Thanks to Subaru of Wichita for helping us purchase our new 2015 Subaru Legacy! We had a bad experience at another dealership and felt we were being pushed into a car. We went to Subaru because a friend recommended it. We walked in and were immediately treated with decency and respect. Thanks to John Goldsmith, Roger Laughary, and Dusty Rhodes! We appreciate everything you have done for us.

wheeled

Jun 19, 2015

The staff was incredibly friendly and welcoming; I did not feel pressured, but rather that the employees were willing to negotiate and address my concerns. I had a very pleasant experience :)

outbackcrosstrek

Jun 18, 2015

We are very pleased with our experience, Thanks to the customer service and great knowledge the staff who helped us to get our Subaru Outback 2015. Because of the attention, knowledge and financial offers, we decided to proceed and buy a second vehicle, a Subaru Crosstrek 2015 in less than a month. Thanks to Tyler Thomas, Demetrius Williams, Tony Serrano and Scott Thomas for their professional assistance.

Sue Bailey

Jun 15, 2015

The best service, treatment, and vehicles around. If you want to by from the best this is a one stop shop! There are amazing. I have worked with Dusty over the last 7 years and can't say anything bad. He has been consistently amazing, listened, and always put us in something we love and fits the budget. We have now had the pleasure of working with John and he to was amazing. I told him what I like in a vehicle, what I didn't like, and where I wanted my payments... he narrowed it down to one specific car AND I LOVE IT!!! You have to be very good at what you do to read me this well!!! Great job guys once again... ONE VERY HAPPY CUSTOMER!!!!

New Subaru Owner

Jun 10, 2015

This was my first car buying experience with Subaru, and must admit it was a pleasure doing business with Subaru of Wichita. The staff members were courteous, friendly and knowlegeqble. Jesse took all the time we needed to explain all the features of the vehicle. Will definitely recommend this dealership to family and friends!

Two Time Buyer

Jun 10, 2015

The staff worked hard to make sure that we drove away in a car that fit our needs. They were very accommodating and made our car buying experience a pleasant one.

Zorty

Jun 9, 2015

Everyone at Subaru of Wichita. Well it was the best car buying experience of my life. From the lot to the showroom. They were all willing to answer any question we had. It was not a pressure sale. Travis and Pete made the purchase of our Outback easy. We will buy our next car at Subaru of Wichita.Thanks guys!

subaru52

Jun 8, 2015

I was referred by some friends even though this dealer is almost 2 hours from me. Very much worth the drive. I was able to look at their inventory online and talk with a team member before going to the lot to speed the process along. I told them my situation and they helped get me into something that was affordable and what I needed. And they are just generally good people. I only want to do business with good people who have good morals and standards. A great experience that gave me hope for buying cars in the future. Jesse was awesome and a great person to work with.

mtyner1968

Jun 4, 2015

**** UPDATE .... After submitting the review below, I was contacted by the salesman & the dealership. I was notified my floor mats were shipping out FedEx overnight. I did receive them the next day. Even though they did resolve the situation, I'm leaving my review as it is due to the length of time it took & the frustration of having to contact them multiple times to get it resolved. I'm giving a 4 instead of a 5 because of an issue I'm having with the dealership that still has not been resolved. I picked up my new Outback on May 8th, 2015. The all-weather floor mats were not in the vehicle like they should have been. My salesman said he'd get them to me asap. I've reminded him several times & finally received a text from him on May 23rd saying my mats would ship out on Tuesday (May 26th). I texted him on June 1st to let him know I hadn't received them & asked if there was a tracking number. He responded, "You haven't?" I told him, "No." I haven't heard back from him. I've texted him twice since then & he hasn't bothered to respond to either of those texts either. I called the dealership today (June 4th) to speak with his supervisor & was told he doesn't come in until 2:00p.m. I will be calling back. Other than this issue, I LOVE my Outback!! The dealership is clean. The salesman was very knowledgeable of the vehicle & did a good job showing me how everything operates.

subaru diane

Jun 3, 2015

we are so very happy with the service we got. really unrivaled. jesse knew what we were looking for and kept us updated on what came in. answered all questions and was extremely knowledgeable. everyone there was friendly and no one looked down there noses at my 1999 forester trade in. i loved it but it was...old and well used!!!!! thanks jesse. we will be calling again.

Cheryl65

Jun 2, 2015

The best car purchasing experience I've ever had. The staff was so friendly and helpful.In every step, they walked me through and helped me get the car I wanted.I was never pushed or talked into anything I didn't want, they truly wanted me to be happy .At the moment I thought I was going to have to come back the next week, the team worked extra hard so I could drive off the lot with my car.I love my new car and I wouldn't change a thing.

marathonwalker

Jun 1, 2015

We found the people at Subaru of Wichita to be outstanding in their friendliness and willingness to explain the operations of the company (service, financing, warranties, etc.). Preston Haverkamp was excellent in his descriptions of the Legacy and the demonstration of its driving and its physical features. He also introduced us to other persons with the company who are responsible for service, title transfer, etc. The Legacy may well outlive us, but if it doesn't you can bet we will check with Preston about getting another one.

blue_legacy2014

May 31, 2015

Preston was a great person to work with; very attentive, friendly, and genuine. Never pushy. He truly wanted to help us find the right car for us, and he did. Also worked with Spencer, another great person to work with. I like their sales philosophy and their follow through. Subaru of Wichita will be our first stop for the next car.

j_forester15

May 31, 2015

The staff was very friendly, helpful, informative and personable in assisting in the car buying experience. They really try very hard to get you the product that you want, and it feels like they are working more for you to get you what you want than just working for the dealership alone.

dustin86

May 30, 2015

Great people easy to work with. Great attitudes and very helpful they were also knowledgeable about their products the dealership was very clean and inviting

Retired Doc.

May 28, 2015

If it hadn't been for Travis we would never had bought our car there. He worked very hard for the sale. Dealership was great and all questions were answered. It's a great car. (Forester) We really liked the safety features and the quality workmanship. We would buy there again.

New Wichita Subaru Owner

May 27, 2015

Best experience ever in buying a vehicle. Travis and Scott answered every question immediately. I would go back to them any time. They care about customer service and it shows.

Satisfied Buyer

May 27, 2015

I recently purschased a 2015 Subaru Outback and would have to say it was by far the best "New Car" or as far as that goes "Any" car buying experience of my life! No joke! The entire car buying experience lasted a total of maybe 3 hours. 2 hours of buying the car and 1 hour of going over the car as how the Nav and Eyesight cruise control features work. I never once felt I got the old "high pressure" approach as I've experienced before and the two guys (Travis Nebergall & Scott Thomas) I mainly dealt with answered all of my questions with "facts". I got what I believe was a fair trade in on my old car and did all the discussion concerning the actual buying at a small round table in the lobby and never entered a room to sign papers, etc... I'm super happy with the car and would recommend it to anyone who wanted a hassle free car buying experience!

forester

May 24, 2015

I had a pretty good experience. I liked the Forester and they were able to bet my lease down to what I wanted to pay and I got to drive the car off the showroom floor. I didn't feel pressured and the onsite insurance guy was really nice and easy to work with. It did take a couple of hours but I'm assuming that is the case anywhere you go. All in all, a good experience.

Z71OFFROAD

May 21, 2015

The salesman was very nice to me and not at all pushy. That part was great. However, I ask about getting some paint chips fixed on the truck I bought, and was told, I'll call you back on that, not once but twice. I knew I might have to pay for some, if not all of it, but instead, nothing was ever done about it, the chips are still there. Their "inspection" leaves a little to be desired. The windshield wipers are wore out, and the spare tire had 15 pounds of air in it. Good thing I didn't get a flat!!! It's a used truck, I get that, but a flat spare tire? Come on!!! Inspection my xxx. And what ever happened to turning a vehicle over to the customer with a full tank of gas. The inside of the truck looked great when I pick it up, but xxxx it, take a chamois to the outside after you wash it, shine it up a bit, don't leave water spots all over it!!! I recommended them because they were very friendly and not pushy. I went back a week after picking up my truck, and my windshield wipers were replaced with absolutely no hassle. Thanks Matt.

Subaruoutback

May 18, 2015

John and Spencer where awesome as a 10 yr veteran of the car business I am maybe a little difficult to please but we both are very pleased with how things where handled

tjunk182

May 15, 2015

My experience with Subaru of Wichita was fantastic. Their sales guys have great attitudes and really seem to want to know what you are looking for. I wasn't forced into something bigger than I had asked for. As far as pricing, they were very willing to work with me, and I got a great price on a Forester. Will totally recommend this dealership to friends and family.

siemiller

May 13, 2015

Best car shopping experience by far. Knowledgable and very friendly staff. Thank you to Preston and Spencer for helping me so much! Both were amazing.

shannan7707

May 11, 2015

Love that this dealership is not pushy, had a great experience with Jesse and Spencer. The vehicle we wanted to look at was at another of their locations and they brought it over for us to see. They let you roam the lot and vehicles are unlocked so you can look inside without a sales person hoovering around you or trying to talk you into a vehicle that you don't want. Will definitely recommend to my family and friends looking to purchase a vehicle.

Doris

May 11, 2015

After reading Consumer Reports' high ranking of Subarus, I purchased my first Subaru from Subaru of Wichita. Matt Friskey was a delight to work with. He was very knowledgeable, patient with all my questions and helpful through the entire purchasing process.

acannon1023

May 9, 2015

The entire staff from start to finish was friendly and professional! I have had nothing but poor experiences in the past with other dealerships and Subaru of Wichita surpassed all my expectations! My sales person, Jesse Powers, was knowledgable, professional, and I never felt pressured. He listened to exactly what I was looking for and found me the perfect car! It will be referring all my friends and family to Jesse!

car family

May 8, 2015

We are big Subaru fans. In fact, it is our 5th Subaru that we have purchased just recently. We were fortunate to be able to work with Mr. Travis Nebergall who was so attentive, patient, and courteous. His expertise on Subaru including technology was phenomenal. Above all, we could tell he is truly passionate about Subaru and takes pride in his job to share the superiority of Subaru with his customers. It was such an awesome experience that made us feel like we were the Subaru family.

review

May 7, 2015

We found this dealership to have friendly, knowledgeable employees. Our sales person, Jesse Powers, was most helpful, wanted us to be happy with our purchase and made it happen. Others we encountered that were very pleasant and helpful were Spencer, Samuel, and Roger. We especially appreciated not having the run back and forth to several persons routine to agree on a deal. We felt informed and happy with the final purchase.

dkester

May 6, 2015

Travis has not only assisted me but my mother as well. This man has put up with getting yelled at by my mother who wasn't even his customer and countless failed attempts to get a car on my part. Each and every time we came in, we were greeted with a smile and a "welcome back" without sarcasm which would have been well deserved due to our various visits. He did whatever he could to help me get a car even with obstacles Perseus probably couldn't overcome. Bottom line is three cars for my mom and two for her husband later, I can finally add mine to the tradition. Long story short, he has helped me and my family leave with great cars despite many obstacles. Because of that, I recommend Travis to any of my friends or family looking for vehicles.

foundacar54

May 6, 2015

Our experience for Subaru of Wichita started at the Braum's in Newton last fall. An elderly man was looking at my 2006 Subaru and I told him that it was for sale. He said that he had just bought a new one at Subaru of Wichita from his nephew. We visited for a few minutes, and the man gave me a business card for his nephew, Travis Nebergall. Several months later, we decided it was time to move up, so we called Subaru of Wichita and made contact with Travis. Now we are proud owners of a 2015 Outback. Travis was very helpful. He showed us everything we wanted to see and answered all our questions.

charlref

May 4, 2015

We were in Wichita to visit our daughter, on our way to NY for family business. My husband stopped into this dealership on the way and spoke to Scott (I hate car shopping). In the three weeks we were gone Scott located the car John wanted and had it ready when we arrived back in Wichita.Since we live in AZ and needed a specific car it was gratifying to see how Scott paid attention to detail. We were impressed with his many scenarios as to how we could buy, or lease the car.Travis Nebergall was most helpful when we decided we needed to get a car for our daughter. While Scott worked with us on the various ways we could financially buy the car(s), Travis patiently showed us options for our daughter. Travis was instrumental in making sure all the details concerning our new car was done. He even took the time to pair our phones and explain things that were new to us so we could feel secure on our trip back to AZ.Both Scott and Travis were direct and professional in their approach, but most of all patient. Since we live in AZ there were many extra steps they had to take to be sure things were done properly. They were thorough and made it their business that we understood what we were doing. I ask many questions and they very patiently answered all of them.Samuel very professionally took care of our questions on finance.Overall this was a great experience. I have never enjoyed buying a car, but these gentlemen made it painless.

CSteen2

May 4, 2015

Great customer service from start to end! This was my first time buying a car out of state and couldn't ask for a better experience. I couldn't find the right package / color locally but Subaru of Wichita had it so I called in and got Travis. He was very informative about the car and always available when I had some questions. I thought buying a car from out of state would be difficult but Travis made this process very simple and stress free. I'd highly recommend this dealership & Travis as a salesman if you're looking for a car.

RollingThunder

Apr 29, 2015

Excellent customer service from beginning to end!! Thank you Subaru of Wichita! Extra thank you to our AWESOME salesman..Travis, as well to our NEW insurance agent Sean!! Thank you, thank you for your quality of service and your time, patience.Will recommend this dealership over and over!

sv4l

Apr 29, 2015

He helped my husband with his car while overseas and so I decided to have him help me as well. He was very informative and thorough on everything and I'd recommend him to all of my friends

noneill87

Apr 18, 2015

My wife and I had not intention of buying another Subaru today but rather to find out if she like Forrester or Outback better. Our family has grown and we wanted, not needed, more space.This was my second purchase from John Goldsmith and if it wasn't for the amazing customer service that I received during my first purchase I would not have returned. John even asked to see my new baby boy as the last time he saw us my wife was pregnant. We told John we weren't going to buy unless numbers were right and he remembered our budget and showed us some numbers and well the wife was happy so we decided the Forrester must be ours. Roger Laughary was very helpful in getting all the finances in order and was very honest with us and we did not have the feeling that we were being taken advantage of like you get at some dealerships. Finally thank-you to all the staff as my two year old was fairly active and enjoyed running back and forth for popcorn and loved playing in the cars on the showroom floor. At no time did anybody make us feel like he was a bother. Thank-you to all!

a.j.sprague

Apr 17, 2015

My family went to this dealership after going to several others. When our jeep was totalled. Our credit is not very good and had been having a tough time with medical issues recently. When we arrived I explained our situation and they immediately got to work. They showed us what we could get and what would be beat and didn't get us focused on a particular vehical. They had so many options for us. Even set us up for a loaner car when the insurance company stopped paying for the rental car. After we chose what we wanted with out any pressure, they worked like a well oiled maxhine. I couldn't have had a better team working with me. I will come back to this dealership for our next purchase. Thank you Chase, Tony, Pete, and Markus for everything you guys accomplished for me and my family!!!

atbounds

Apr 16, 2015

I went in knowing what I wanted and the dealer gave me everything I wanted. The dealer was also prompt and courteous. we were able to come to a price and a rate that was better than I thought I would get.

Happy Car Owner 3736

Apr 16, 2015

They were amazing! Very knowledgeable and a pleasure to work with. They answered all of our questions and made the car buying process very easy! While we were waiting for our vehicle to come in Jesse made a point of contacting us multiple times to keep us updated on the status. I would recommend this dealership and Jesse to anyone looking for a car!

corbin.rasmussen

Apr 15, 2015

From the moment I walked into the dealership everyone was friendly and made sure I had been helped. I was waiting to deal with Jesse Powers and I would guess ten people asked if I had been helped, and you don't always find that customer service anymore. Jesse was awesome to work with, I would highly recommend him to any and everyone looking for a new or used car! The first thing he asked was how much do you want to spend and how much do you want your payments to be. Knowing that information he didn't show me cars that were out of my price range. After I told him what I was looking for he said, he immediately had a used car in mind. We looked at it, test drove it and bought it all in the same afternoon. I also dealt with Spencer Zimmer, he was also very helpful and great to work with. He wanted to make sure I got exactly what I wanted and he succeeded! Finally I dealt with Samuel Cheyney for financing, he was very helpful and efficient. Buying a car from a dealership that doesn't work off commission is defiantly an enjoyable experience. Having people trying to find exactly what you want even if it is cheaper. Its very nice not being pushed to buy the more expensive car. I had a great experience. If you are looking for a car Subaru of Wichita is the place to be! Not to mention I love my car!

Kathy

Apr 15, 2015

Fron start to finish the staff was professional and courteous. Jesse made a customer for life and I will definately recommend him to family and friends. Spencer was great with the financial side and made it seamless, These guys truly care more about the customer than making the sale.........very rare these days.

Dallas Myers

Apr 14, 2015

Very smooth deal, great people to deal with, no pressure to buy something that you don't want. Would recommend SUBARU OF WICHITA to any one looking to buy a car.

LewisFamily

Apr 13, 2015

I've had so many annoying experiences with car salespeople that I didn't even want to give out my phone number when I first contacted Subaru online. So you can imagine how UNfriendly I must have seemed when Matthew Friskey first dealt with me. But Matt handled the situation perfectly and I was very impressed with him. Everyone that I dealt with at the dealership was friendly and helpful, but I can't say enough how comfortable Matt made sure I was with the process--and he was so very NOT annoying!! :)I was actually sad that the (used) vehicle I really wanted was at another lot. You guys had a similar one that was a better deal! It just didn't have the options I needed. Please share my thank you with Matt (also to Adrian and Justin at Super Car Guys West). Hopefully, the next time I'm looking, I'll get to work with them!Tami

joefig58

Apr 11, 2015

Faith based dealership that truly has the customers best interest in mind. They got me the best price possible and had great customer service. I would definitely recommend this dealership to anyone interested in Subaru.

cgladfelter

Apr 10, 2015

We are very happy with our gently used 2006 Subaru Outback! Best customer service at a dealership I've ever experienced. No pressure, no intimidation, no hassles, just good old fashion honest and reliable customer service from the sales floor, finance, to the service department! I also need to mention the 90 day 3000 mile warranty on a used vehicle with a $100 deductible, I am blown away! My wife and I visited the dealership looking for a very reliable vehicle with low mileage, and a certain price. Spencer and Jesse were very quick to find us the used vehicle that would fit our needs. Jesse knew the Subaru like the back of his hand. He was excited, knowledgable and very positive with us.

Jay

Apr 4, 2015

Travis was excellent to work with. He was very helpful and knowledgable about the vehicles I was interested in. He was able to answer all of my questions and pointed out several other things to me I was previously unaware of. He was not pushy at all about making a sale. He synched my phone to the car and made sure I knew all I wanted to know. He gassed up the car and had it washed. He even washed my parents' car we rode to the dealership in. I would definitely recommend the dealership, and Travis, to my friends and family.

#1caratlast

Apr 3, 2015

The search for a great car has finally ended. At last we have found a car we want to keep forever! It is a good "fit" for both my 6'4" husband and myself 5'1"! We could not have asked for better help. The staff-Brandon and Markus- were extremely knowledgeable about all the models and helped us decide which model was best for our needs. No pressure sales, just very, very patient and courteous in answering all our questions. Would definitely recommend this dealership and sales staff to any and all friends and family. Now on to go drive my new Subaru Outback and show it off to all!

2XSubaru

Mar 31, 2015

This is the 2nd new car I have purchased from Travis at this dealership. He is friendly, knowledgeable, and service-oriented. He wants you to buy the car you want, and doesn't try to sell you the car he wants to sell. This is a great dealership with a great team, offering superb cars in a no-pressure environment. I highly recommend this dealership.

Annie

Mar 31, 2015

From the very first phone call, it was clear that I had found the right dealership and the right sales person. and the right car. Travis bent over backwards to make sure that we knew how to operate every feature. He programed my phone in, filled up the gas tank and delivered the car. We did all the paperwork at my kitchen table. If this isn't top notch service I don't know what is!Russ & Ann Day

Mellen70

Mar 30, 2015

Our salesman Travis was friendly, easy going and very knowledgeable. He took great care of us from the moment we walked in the door. The non-pressure atmosphere is a huge plus too! Highly recommended. Mark & Mary Ellen Chaffin

boopster00

Mar 29, 2015

The whole process was very easy at Subaru of Wichita. We spoke to two reps (on two different visits), and both were outstanding in their knowledge and helpfulness. We were very impressed with the no-pressure sales techniques as much as we were with the Forrester.

Patti

Mar 28, 2015

From the moment you walk into the facility it is a fun, relaxed, no pressure experience. Very friendly, very informative, very personable! Brandon Salisbury assured us that he was there to give us the information that we needed to make an informed decision on the purchase of a new car - not pressure us into purchasing a vehicle! Adrian Hicks took the time to make sure we knew what our options were. I am very impressed with the staff at Subaru of Wichita! (I wish all of the other car dealerships would take this kind of approach to "car selling"!!!) AND I love my new Forester!!!!

WGD151

Mar 27, 2015

I recently bought a 2015 Subaru Forester from Subaru of Wichita. Not only was I impressed with the friendliness and work ethic of the staff, but also with their dedication and knowledge of the products they were selling. Both Jesse Powers and Spencer Zimmer worked with me personally to answer all of my questions and not only find the perfect vehicle for me but also the right financial plan to suit my needs. Even outside of the office they made themselves available through phone and email to answer my questions. Finally I would like to say that even after all the paper work was finished Spencer Zimmer went above and beyond his job description when he took time out of his schedule, after work, to help me get my second vehicle home. I would absolutely recommend doing business with Subaru of Wichita for any prospective car buyers.WD

Susie

Mar 26, 2015

My husband and I just drove our new 2015 Subaru Outback home today! We love it! Jesse James Powers was our Sales Rep and he was so great to work with! He really took the time to explain all the details of our Outback. I also appreciated his no pressure approach. Everyone at this Subaru dealership was so friendly and helpful. Scott Thomas, Spencer Zimmer, Tony Serrano, Brandon Salisbury were other employees that we came in contact with while purchasing our vehicle. They were all great to work with! I would definitely recommend this Dealership !!

mdowning

Mar 25, 2015

This is the second Subaru and the fourth car I have purchased from them. I guess that pretty much sums it up. Very happy with the service before, during and after the sale. Thanks for your help.

means

Mar 25, 2015

In September 2014 my husband and I traded in a used Focus that I had on a high interest loan for two newer, nicer, better quality all around vehicles for $70 more a month than what I was paying for the high interest loan. It was the best stress free car buying experience I ever had Jesse was amazing and they really taught me a lot about buying a car. The talked to us about the importance of resale value and gap insurance . I felt like they really took interest in our family situation and helped us pick the right cars and the right products for our future as well.Last week I had an accident in one of the cars I purchased, it was deemed totaled by the insurance company . As going through the process of figuring out what to do I thought thank goodness so many times I bought gap and that the team I had at Subaru had looked out for us with explaining it as option. If we did not have GAP I would still owe money on a car that I could not drive. Also during this time I had learned that the old focus I had was listed on our credit report as a repossession which was so inaccurate! It affected our credit score so bad that I was worried until it lifted there was no way to get a decent loan to replace my car.After getting insurance settlement taken care my next call was to Jesse Powers at Subaru. The first question I was asked from anyone at Subaru was if I was ok and that the most important thing was I that I was not hurt.. Every single person on that Subaru team asked me that . Jesse and Spencer went above and beyond or me and my family. Those guys really went to bat for me to get the financing I deserved and not what was on paper with this inaccurate report. Not just that, Spencer has been helping with getting this repossession disputed off my credit. These guys at Subaru took time to get to know me the first time I bought cars and stood up for me like family the second time. Jesse is the best, he is so patient and knowledgeable .He is great at showing you options that work for you, not just a car they want to sell it is never about that with them they want you to have the right fit and be happy!Best dealership to purchase from ever!! I feel like when you buy a car there you don't just buy a car you buy into a community and family that is there or you whenever you need them again.Due to the help of my team at Subaru in less than a week I had everything going with the payoff on my old car, and I am now in a 2009 Mazda 5 to replace the 2007 Toyota Matrix I had. They were able to get me a great interest rate again and a great new car with an awesome payment, warranty and gap protection.When I left the dealership I was almost in tears because I was just so touched at the service I got from these guys at Subaru they really took care of me and looked out for me and not just to sell a car but because they gave a crap about me personally. I am so grateful to them and really value the relationship I have with the team at Subaru. Best Sales and Finance team ever!! If you want to be in a great car, with great service go to Subaru easy decision! Thank you so much To Jesse, Spencer and everyone at Subaru!

Mike

Mar 25, 2015

Jesse Powers is an excellent salesman along with Scott Thomas and Andy Howard. The folks at the Subaru dealership were very friendly and helpful. I would recommend these folks to anyone. My wife loves her new vehicle.

Carol

Mar 21, 2015

Purchased my first Subaru; excellent service. I would highly recommend Subaru of Wichita to any one searching for a vehicle. My salesman, Jesse Powers, was absolutely the most knowledgeable and personable salesperson. I was extremely delighted to have the opportunity to work with Robbie Russell on both my car insurance and home insurance. Excellent idea to have him at the dealership -- saved me money!! A very pleasant car buying experience! Thanks!!

kirk

Mar 16, 2015

Purchased a 2015 Subaru Legacy from them last week and overall the experience was excellent. My salesman was Jesse Powers... very friendly, great product knowledge, and no pressure... what more can you ask for. When we're ready to buy another car I will definitely be giving him a call.

Happy customer

Mar 10, 2015

This was my first time purchasing a vehicle from Subaru. I was very to happy to have a very nice and informative salesman Jesse Powers. He worked with me to find the ideal vehicle. I let him know when I would arrive and had the vehicle ready for me to take a drive. He was able to answer all of my questions and help me setup features in my new vehicle. I worked closely with Sam on finding the ideal financing and meeting me in the middle. He worked very hard with the finance dept. And myself to get the best financing.I also had a pleasant experience when having service work done. I even received a complimentary car wash which was a pleasant surprise. They are very pleasant to work with and provided great quality service.

Kanye East

Mar 6, 2015

I can't even begin to describe what a great car buying experience this was. Preston, Sam, and Samuel made my day by working diligently on all of my paperwork and having everything ready to go for me by the time I made the hundred mile drive there to purchase my car. Preston got all my information put in my loan application for me answered my millions and millions of questions starting late Wednesday night and all throughout Thursday even while he was off work. They gave me a great price a military discount and may even beat the Price that true car.com gave me as the great deal price in fact they had that price titled as unusually low. I got the car I wanted with the great protection plan I was in and out of the dealership in under two hours and they treated me with respect and they were friendly I would buy another car from them in a heartbeat and I would recommend them to anyone I know!

scooper

Mar 6, 2015

I would like to say shopping is to Subaru has been the best experience I could ever have I would like to give a specialthank you to adrian Hicks and Travis I'm not for sure if Travis is last name but thank you anyway for helping me out I'm getting my new car I recommend all my friends to Subaru because I feel between the two of them I was not pushed into buying just any type of car but fell like they actually wanted to help me get into the best car that I could and I appreciate that so I thank you just super Adriana And Travis for helping me get Into a car that I loveby far Subaru is the best car dealership that I have ever been to and will be coming back to get many more cars has a future??????

Makenzie

Mar 5, 2015

Adam made buying my first car a wonderful experience! The staff was knowledgeable, hospitable, and helpful during my visit. He helped me stay within my budget while still being able to get the car I've been dreaming of. I am happy with the overall experience and I love my Subaru!

Jason C.

Mar 4, 2015

Tyler and Sam took good care of us on the sales side, answered all our questions, and were patient with us as we considered our purchase. Also, Robbie with the Allstate Insurance Agency inside the dealership saved us several hundred dollars a year on our homeowners and automobile insurance policies.

bholman

Mar 3, 2015

Travis was very helpful when it came to choosing the car that would best suit our family. We love our WRX and we are very happy with the service at Subaru of Wichita.

MiWi

Feb 28, 2015

Matt was very helpful when it came time to make the decision of whether or not to buy. He heard our concerns about the initial price and worked with his superiors to make the price more comfortable for us knowing how much we liked the vehicle. He was also very patient and gave us time and space to talk privately as we made our decision. Thanks, Matt. I'll add that Anthony Emmons was very friendly and kept us company as Matt was doing his work. Samuel Cheyney was very helpful and professional walking us through the financial paperwork. A great experience overall. (Note, this is a continuation of another review.)

pwjmk

Feb 27, 2015

Over the top service! After looking for a Subaru Legacy Limited everywhere in our area, no one really went out of their way to try and accommodate our needs. While planning a trip to Kansas City, we decided to just take a shot in the dark and call a dealer located on our way there. We called and Adam answered the phone. He was so helpful, totally intent on trying to understand exactly what we wanted. When we arrived at the dealership, we decided we didn't want that particular color, so Adam and Scott got together and found the perfect car for us. It just happened to be way out of their way, but they found a way to get the car delivered to their dealership fast enough that we could pick it up on our way home after our visit!! No problem!Never have we had such an easy and pleasant experience buying a car!! Thank you so much Adam and Scott... We would definitely buy from these guys again!! Sincerely,Perry and WendyAlamogordo, NM

cjsitton

Feb 25, 2015

I was referred to by my friend Jefferey Hammersmith who had purchased a WRX through this dealership. There were several vehichles that I thought would be a good fit for me both quality and price wise. From the first phone call made to SoW I had an excellent experience. Travis Nebergall stayed with me through the entire car purchasing process. The continuaty in care was greatly appreciated. Hearing that SoW salesman were not commisioned based helped encourage me that I wasn't going to recieve an annoying sales pitch. The credit rating I recieved through the finance dept was not a good as I had hoped but was not far off. Travis showed me on my credit report where the single issue was and assisted me in attempting to eliminate it from my credit report for future purchases. I have had the vehichle for 3 months now and am very satified with my purchase. Travis even helped get my friend a referral check for advising me to check out SoW.Thank you for the awesome experience! I look forward to referring other to SoW and would encourage them, if avaible, to work with Travis!-Chris Sitton

djgh

Feb 25, 2015

I researched available late model Outbacks in the area and Subaru of Wichita. I contacted them and by phone and they answered all my questions. I set up an appointment for a test drive and they were waiting on me when I walked into the sales area. All those I worked with were very professional. We were able to work out a deal and I drove away with the Outback. The facilities are great and the staff was friendly and professional.Thanks especially to Jesse and Adrian helping us out.

isaac

Feb 25, 2015

Good service overall very professional and friendly workers . I had a very good experience and tyler guided me towards the car i wanted and was very generous throught the whole time .

ljo

Feb 25, 2015

My husband and I have shopped around. We have been thorough. We knew exactly what we wanted and what we had to trade and what each of these vehicles were worth. We did a ridiculous amount of comparison shopping. We have never encountered better salespeople than Jesse and Sam. With so many shady car salespeople in the business, we can't express how refreshing it was to deal with such honest, helpful, genuine people. This is the very best place to purchase a vehicle, hands down. These two young men spent so much time on us, never once making us feel as if we were inconveniencing them. They answered every question we had, and when they didn't have an answer, they went and found it and got back to us right away. We can not say enough good things about our experience with Subaru of Wichita. My husband and I have high expectations, especially when spending a good chunk of money on a large purchase. They not only met our expectations, but exceeded them in every category. If you're looking to purchase a vehicle, you can save yourself a lot of time, trouble and frustration and just go straight to these guys. They do not disappoint.

JV

Feb 24, 2015

I don't know how Anthony and Matt could have made the car finding & buying process any easier or less stressful. They were very patient and helpful as we worked through our needs & wants.

murfmarv

Feb 23, 2015

This is the most straight-forward dealership I have ever been to. I kept waiting for the other shoe to drop, but they were true to their word from the very beginning. Fred made the whole process as smooth and easy as possible, and I was in and out in no time at all. I've been to other dealerships that make you spend all day as you go back and forth between the salesperson and every other person that works at the establishment, as they haggle for the best price and try to talk you into unnecessary add-ons. At Subaru of Wichita, though, there was none of that. They are there to sell amazing vehicles and make the customer happy. :-)

Paul H.

Feb 23, 2015

I live in Los Angeles and was looking for a Subaru Outback 3.6 with eyesight and nothing else. I had read positive reviews online about Subaru of Wichita, so I thought I would contact them and see what they could offer. I sent and email and I was quickly contacted by Scott.Scott was prompt and helpful. The dealership bent over backwards to make the deal possible. In the end they were $300 cheaper delivered to my door than any dealership in Southern California. But more importantly they were complete transparent about all the pricing of the transaction including their hold-back on the car. Unique experience, really liked the way they do business and will recommend them to friends and family.

Joy

Feb 22, 2015

There was no pressure until it came to the final deal. The deal included your protection plans and that was the only way to reduce the price of the vehicle. If your product is as good as good as you say it is then why is the protection plan the tool you use for bargaining? We know the protection plan is money in your pocket and not a true savings for me. To get a discount I had to purchase the protection plan just to get something for our Monet. The staff was friendly and knowledgable of the product.

mattsuid

Feb 22, 2015

I spent about three weeks visiting and talking to 10+ dealerships during the selection process for my most recent vehicle purchase. Adam really stood apart from the rest when it came to meeting my specific needs from a car dealer, the interaction was non salesey and easy to start and stop over the course of my research. Here are some quick pros and cons for my experience buying a car from Subaru of WichitaPros:1) Adam was exceptionally patient with me. I took up a good amount of his time during this and never once felt rushed or like I was being shepherded towards a purchase. I really got the sense that Adam just wanted to make sure I had everything I wanted to make my decision.2) Subaru of Wichita wasn't salesey. I worked briefly with Travis as well and he was also no pressure.3) Ultimately, my process for decision making was originally purely based upon my vehicle requirements and price, and Subaru won that. Adam was however the only dealer I interacted with out of 10+ that made an impression that was worth including as part of my decision making process. I had some other dealers (Mcgavock across the street mostly) that were so pushy I found my self arguing with them and leaving in frustration.4) Value, I feel like I got a lot of vehicle for the money here. The original group of vehicles I was evaluating was over 20, and as I narrowed it down the Subarus began to really outshine the competition on features and cost. At final four in the selection process it was actually 3 subarus and 1 other vehicle.5) Test drive experience. They let me test drive a vehicle with and without a salesperson, this was nice and not something that all of the dealers did.6) Procurement. In the end my specific vehicle requirements were met, but Subaru of Wichita didn't have one on the lot that matched. They worked with other dealers to find a match and have it shipped to them in under a week.Cons1) Adrian got a little salesey with me during the trade in evaluation process when I was really just looking for a number. He did notably back off after a bit of being pushy though.

RidingHappy

Feb 20, 2015

I presented a fair challenge to Subaru of WIchita. I told Anthony that if I was going to buy a brand new vehicle I wanted to get what I wanted, no more, no less. I wanted an Outback Limited with no moonroof. Apparently this is an unusual request. The Subaru Team looked high & low, finally finding my car in Houston. They were persistent without being pushy. They really didn't try to sell me a car or accessories I didn't want.

Swift

Feb 19, 2015

I am an educated Internet shopper armed with complete knowledge about price and availability, I put out an inquiry to multiple dealers in my region for a specific model with certain accessories on a Saturday evening. Knew exactly what I wanted and was just trying now to attain it. Wichita Subaru called me within 20 minutes of my inquiry. I confirmed with them what I wanted exactly. They called back within an hour with positive results. Car was found and they could add my options. Shortly there after we had an agreement on the price. When the deal was completed we scheduled delivery. I got a cheap one-way rental car and drove the 161 miles to Wichita. Local dealers were not helpful. One even telling me it was wrong time of the year to buy a BRZ. They didn't have the vehicle, but they still wanted me to come in and talk about it. I treat these purchases as commodities. Do you have it? Can you get it? and How much? Got a great price and discounts on my options. They even programed the GPS for me to avoid all highways on my way home with my new car. What do you say when you ask something of someone and they meet or beat your expectations? Perfect! Give them a try you won't be disappointed.

Ash

Feb 19, 2015

This was a great car buying experience, I went in not knowing what I really wanted but just knew that I needed a new car. I let Adrian know what my maximum monthly payment could be and he was able to quickly come up with a list of possible cars. After talking to Travis he was able to find a car that is not only perfect for my work and personal use but also one that I absolutely love.

Clx

Feb 19, 2015

Third car purchased at this dealership. Friendly and knowledgeable staff makes buying a car easy and stress free. Travis was very helpful and attentive to our wants.

Deep

Feb 13, 2015

Excellent dealership to do business. I am an Internet shopper and I preferred to finalize the deal over email rather than by phone or in-person. I had already visited a Subaru dealership and decided on the vehicle, trim, package, options, and accessories. As an Internet shopper I also have the help of unlimited tools/websites at my fingertips - these tools allowed me to understand the pricing model and the full price breakdown of any given vehicle. Very few dealerships have caught on and shifted their sales model to attract such shoppers. This dealership is an exception! They understand that you don't need a huge margin in every sale if you can compensate it with volume!! In my case, I was interested in the lowest total price for my vehicle, caring sales staff, and highly efficient/quick transaction without any hassles. The Subaru of Wichita sales staff got back to my emails within 24hrs and dealt with all my requests efficiently. They also came in with the lowest price without trying to pad their numbers. FYI - I rejected one local dealership who preferred to deal with my in-person, and I rejected another dealership when they gave me a lower base price but padded their numbers on the accessories! With the tools available on the Internet I was able to call their BS right away.Delivery: I drove in from 165 miles away to pick up the new car and I didn't want to waste any time at the dealership. I expected everything to be ready to go when I walked in. These guys were on the money! I spent less than 15mins to complete the transaction. I handed over the keys and title to my old car (trade-in) and picked up the keys & papers for the new car.I won't hesitate to recommend or do business with them again.

Ev

Feb 13, 2015

Straight forward, no hassle or pressure - this was by far the easiest new car purchase I have ever experienced. The salesmen were knowledgable and efficient in obtaining exactly the vehicle I wanted in a timely manner.

Jared

Feb 11, 2015

My 2nd time buying a vehicle through this dealership, and a satisfied customer both times. From gas savers to sports cars they have a selection for everybody. The staff is friendly and knowledgeable, unlike some other dealerships who are just there to sell you the most expensive vehicle on the lot, the sales team at subaru do not pressure you at any point during the sale. The financing department is also very friendly, they will do anything to get you the best rate possible with what you got and multiple lenders to finance through. I'd like to thank Jesse Powers and Adrian Hick in sales for getting me into my first corvette and Tony Sovano, Samuel Cheyney in financing for making it happen, I will continue to recommend your dealership to anybody looking for a new vehicle.

Lendi

Feb 11, 2015

Last week my husband and I bought a new Forester. In the past, we usually bought a Toyota or a Honda a, but wanted to check out the Subaru because the reviews we had read rated the car exceptional. Well, besides being impressed with the car, we were extremely please with our salesman, Travis Nebergall. We appreciated the way Travis listened to us when we shared with him what we were looking for in a new car. He was knowledgeable and was able to answer our questions. I especially liked how he didn't rush us and didn't pressure us. He gave us time to make the right decision. We also appreciated Scott Thomas, who worked with us on the final costs.We will definitely send folks to this dealership, and to Travis if given the opportunity!Sincerely, Lori and Larry Smith

AndrewJeter

Feb 10, 2015

I loved everything about my experience at Subaru of Wichita except for the quality of work in the Service Center. I came in for an oil change on my 2014 Legacy. I had a few questions on the 2015 Legacy and ended up buying one. Everyone on the sales side had all the answers I needed and treated me very well. It was very relaxed and an all around good experience. The service center didn't do any favors to this experience though. I had to bring my new car back to get remote start put in and they didn't even notice that the steering column wan't put back together correctly. They also didn't notice all the greasy finger prints on the headliner. I had to come back a second time for them to wipe off the fingerprints.

jennifer

Feb 10, 2015

We live 4 hours away, this dealership is professional from the first phone call to the follow-up. Zach is very friendly on the phone and through the process met any need that came up. For example, I was losing the charge on my iphone and he rustled up a cable so I could get it charged. The car was ready for a test drive when we came in. I really have a strong preference with the process they use to get the administration done. Although, they do use multiple people for finance etc they made it easy and came to you and Zach was with you most of the time. The easiest process I have seen. The dealership has a comfortable lounge and good soda, coffee, snacks while you wait. I wish I could have gotten $1000 more on the trade-in but I am still happy. I felt catered to. I also love the Miata!

dmshuman

Feb 9, 2015

John Muir gave us the most positive car-buying experience we have ever had. He is honest, no pressure, highly knowledgeable and was extremely patient during the entire process for us. I also appreciate that they value Sundays (closed) as a time for worship and family. Their high moral values and integrity are evident from the moment you walk through the door. We are so thankful for John and his professionalism. We are thrilled with our new Crosstrek and highly recommend Subuaru (and specifically this dealership, and this salesperson) across the board!

Karissa

Feb 8, 2015

I stopped in to look at a truck that caught my eye and the people there were very helpful. They looked up the numbers and we discussed them that's when I new the numbers were right so I drove away with a new truck.

pbeck1959

Feb 8, 2015

Subaru of Wichita has a top notch philosophy and I appreciated the attention I received on my 2015 Subaru Outback purchase. Go in informed and you will be able to drive away with an excellent vehicle purchase. Adrian was very informative and answered my questions with ease and accuracy. Tyler introduced himself and was very friendly and help ease the process.

dopeman

Feb 6, 2015

I think Subaru of Wichita has a great staff they were very easy to work with I traded my car in on a 03 ram and when I test drove it hadn't been detailed yet and check engine light had come on they fixed everything wrong with it and also detailed it they did a awesome job I been at four different dealers in the last four years and Subaru was by far the best experience I have had . they also added several accessories I didn't know they were going to add overall I was very pleased with whole experience

JM

Feb 4, 2015

We visited several car dealerships looking for a small SUV, and ultimately purchased a 2015 Forrester from Subaru. My wife and I worked primarily with Travis Nebergall, who was very professional and did a great job in assisting us with the purchase.

subaru

Feb 4, 2015

Outstanding service and support on this Subaru Outback purchase. This was a much better experience versus other car dealers in the area where you get a lot of high pressure action to accept a bad offer.

debbyd

Feb 2, 2015

We had a great experience working with Travis, Ben & Jesse when we bought our used car. We could tell right away this is a different type of dealership. There was no pressure just everyone working as a team to help us find our new vehicle. They even have free food on Saturday! I would recommend to anyone.

mdn2386

Jan 30, 2015

Had a great experience. Got exactly what I wanted plus some. :) Thank you so much for helping me upgrade from my minivan. The kids love it.

SergeSrour

Jan 29, 2015

Finally stopped at Subaru of Wichita and boy was I glad I did. The atmosphere in general was very relaxed. The service was quick. I didn't have to wait around for long periods of time. I didn't feel pressured to listen to nonsense. NO time was wasted. I am very happy with my purchase. My sales guy, Travis, took great care to make sure everything went smoothly from start to finish. I would highly recommend Subaru of Wichita.

Dbldeec

Jan 28, 2015

The service dept is fantastic... And the sales staff does a great job working with the customer. We are happy to be new Subaru owners!

Jdthomas_12

Jan 24, 2015

This was my first time buying a car at a dealership and it was painless. Travis was very helpful with my purchase. I would definitely recommend him and his dealership to anybody I know that's looking for a vehicle.

Tammy

Jan 24, 2015

After having not so good service from a different location, I was referred to Subaru of Wichita at 11610 E. Kellogg Wichita, KS 316-264.7777 they were able to find my information from the other location, get my paperwork in order, get me financed and locate the Vehicle that I had been working on. This dealership went far and beyond getting me taken care of!I would like to thank the entire team that helped me today! 1/24/15Great Job Guys! Tammy

atatman

Jan 23, 2015

My experience with Subaru of Wichita was amazing! I have been on the car hunt for months, with several dealers looking to find me what I wanted (the hunt was not going very well). My grandparents and a friend had just bought cars from John Goldsmith, so I thought I'd go in and see what he could do for me. From the time I got there, to the time I left (which was most of the day) all the employees were so friendly and caring! Making sure I was comfortable, and my needs were taken care of. However, the star of the show was definitely John! He made the car buying process, which is usually horrible, quite a pleasant venture! He was so friendly and down to earth, I felt like I was dealing with a good friend! He definitely went the extra mile to do what he could for me (and my grandparents too)! At no point during the process did I feel pressured about anything. After months of being discouraged with the whole process, I am now the proud new owner of a beautiful Acadia!! John was as awesome as they come! I would definitely recommend Subaru of Wichita, and of course John, to anyone car shopping!

Diane

Jan 20, 2015

It was a pleasure to deal with people who were more concerned about your needs then selling a car. I wanted a basic model for I am a basic person. I was never pressured that day to drive one with all the bells and whistles. I did not plan on coming into Subaru for I had other places and other cars I was looking at. But the lack of customer service at all the other places, made me say "what the heck it can't get any worse." But to my surprise it difinitely got better. What is funny I had no intention on buying a new car that day but after looking and feeling at ease there I did buy one. They took the time to show me everything on the vehicle, and I needed alot of time cause I have not bought a vehicle for 20 years. So Thanks for the great service Fred and Matt and making us feel like a part of the Subaru family! PS( My husband enjoyed the pizza and beverages and chatting with Fred while I conducted the business.) I will spread the word on my experience.

cpegg

Jan 19, 2015

Subaru of Wichita was the first dealership I went to look for a used car. The customer service and friendliness was wonderful among all of the sales reps. After not finding the car I wanted I went to Eddy's Toyota and was met with extremely unsatisfactory sales service. Two sales reps and a manager were very pushy and did not take any time to listen to my concerns, or needs and wants. I felt as though I was just another customer they were trying to push out the door with a car that I couldn't afford and was not working correctly. I then went back to Subaru two days later after speaking with John multiple times during the process. He went above and beyond to find the exact car that met my needs, wants, and price range. He spent a total of 11 hours with me at the dealership in two days, and spent many more hours researching vehicles for me as well. I never felt as though John or any sales reps at Subaru tried to push me into purchasing a car and were always upfront and honest with me. This also made the financing portion of buying a car very easy because I knew what to expect before they sat down with me. I would recommend this dealership and especially John Goldsmith to anyone looking to buy a new or used vehicle.

Brittni

Jan 18, 2015

I had a wonderful experience. Jesse helped me find exactly what I wanted with out being pushy. Everyone is so willing to help and work with you to find what you want and not trying to just push you to buy something from them. This is my second time buying a car from them. Before coming back to buy my recent car I looked at another place and they were so pushy. Subaru is the only place that I will go to buy a car!

JMAC

Jan 18, 2015

Had an amazing experience. Its was quick, painless. The staff are very professional, not pushy, flirty salesman like other places I've been in the past. They were sure to explain everything to me in detail for clarification and was great with not just their time management and needs, but mine just as equally. Thank you John! I would recommend anyone to them!

Dave R

Jan 17, 2015

I purchased my 2015 Subaru Legacy online from out of state and I cannot be more pleased with the purchase. One of the reasons I contacted this Dealership was their incredibly high rating and they absolutely lived up to it. The have the highest levels of integrity and customer service and their dealership should be a model for not only other Subaru Dealers, but all Dealers nationwide. I just wish I lived locally and could utilize their service department as well! Thanks to everyone at Subaru of Wichita for such a simple and enjoyable car buying process - very much appreciated!

KyleA

Jan 14, 2015

3rd time buying a vehicle from a dealership and by far the best experience I've had! Good friendly people willing to work with you not against you.

schh1955

Jan 14, 2015

we were looking to replace our Mazda cx7 and decided to look at Subaru. Travis met us and quickly understood our needs and recommended a Subaru Crosstrek. he worked with us to figure out how we could by the cross track and showed us how they price their vehicles on his lot. it took a lot of the pressure out of buying a new car and made our choice is very easy. we love our new Subaru and love the buying experience we had at Subaru of Wichita and would recommend it to any of our friends.

Doug

Jan 12, 2015

My experience with the dealership and Zach Bryant was refreshing. I ran him all over looking at their 4 dealerships in Wichita looking at SUV and chose a vehicle to take home to show my family. The next day I let him know I was bringing it back due to wanting a newer model that wasn't available the night before. He didn't stop there, he found what I wanted and had it ready when I returned. We drove it and i bought it. Great experience! Thanks Zach. Doug H.

MD

Jan 10, 2015

The last 4 cars I have bought were from a women because I can't stand how male car salemen treat women. When looking for this car I had left two places because the salesmen were jerks. These four men delt with my husband over the phone on the $, but me in person. They were kind, respectful and fair. I was treated as an equal. I have a big family and this summer I will have 7 drivers in the family. That is a lot of cars! Subaru of Wichita will be the first place I go when car shopping thanks to the high quality customer service.

saikouba

Jan 9, 2015

I was always reserved when it come to contracting car dealer, but subaru of wichita have given me an experience that has satisfied me in all respects as a customer. Mr. Jesse James Powers is one individual who displayed high standards of professionalism in my attempt to buy a car with them. He is an "exceptionally honest" staff in subaru of wichita.

Stacy

Jan 7, 2015

Travis was very friendly and knowledgeable and made the chore of buying a new vehicle painless. We will definitely return for the next vehicle we purchase.

Lonnie

Jan 4, 2015

travis treated us so good. my wife and I felt as if we were family. all of our questions were answered completely. my wife is a very finicky person. and to make her happy takes a lot. but travis did just that. I dont have the best credit history, but rodger got us an excellent rate. and on our service plan.

"STL Cardinals" Eric

Dec 28, 2014

Travis Nebergall and Subaru of Wichita provide a "truly exceptional" new car buying experience. Travis was very knowledgeable and helped me choose the best 2015 Subaru Outback for me. I appreciated that the price negotiation process was kept low-key and stress-free. I highly recommend both Travis and Subaru of Wichita.

Diane

Dec 28, 2014

I had the BEST experience throughout the process buying my new Subaru WRX. Travis is very professional and knowledgeable about the wide range of Subaru vehicles on their lot. I had my eye on a Legacy; however, when I spotted the gray WRX (automatic) I knew it was the car for me. I would recommend buying a car from Subaru of Wichita over any other dealership in town.,

TXPamela

Dec 28, 2014

My husband and I visited Subaru of Wichita skeptical, having never driven a Subaru, but persuaded by glowing ConsumerReports reviews to give it a try for my winter weather small SUV. Travis was so friendly and knowledgable, we ended up leaving with his and hers Cross Treks. We were definitely won over by an entirely positive, pleasurable car-shopping experience.

traciab710

Dec 23, 2014

This was easily the best car buying experience we have ever had. From the friendly atmosphere to the comfort in the waiting area. Adam Norris was very knowledgable and got us in our new 2015 Outback quickly. We love our new car and loved shopping with Subaru of Wichita.

FlipR

Dec 20, 2014

We saw a Used Dodge Minivan on Craig's List 11 minutes after Jesse posted it on the internet. Since the vehicle listed was linked to a well-known dealer, I was more inclined to follow up on this vehicle. It was exactly what we were looking for in a vehicle and in our price range. We were impressed with the overall process. Our questions were answered by Jesse in a timely manner and made us feel comfortable with our decision. Thanks!

Wohlford

Dec 19, 2014

My husband and I were in search of a vehicle for our mini family. After a very long day of car shopping, we pulled up into Wichita's Subaru Dealership and knew instantly that this was the place!! We meet and test drove a few cars with Adam Norris. Hands down the BEST customer service we had ALL day!!!

wjk25

Dec 16, 2014

I had the pleasure of working with Travis Nebergall who was a very knowledgeable salesman. And the dealership worked with me to get my Outback as soon as possible. I got exactly what I wanted.

mirsik22

Dec 14, 2014

Very impressed with the atmosphere and process of buying a vehicle with this dealer. Easy, efficient, and comfortable overall experience, would recommend to anyone. Salesman was easy to work worth and listened to what I had to say. Large inventory of vehicles to choose from even though I had a vehicle selected before coming in.

deltaechoxray

Dec 14, 2014

Exactly what you want when buying a car, straight forward answers to your questions and a straight forward process. Subaru of Wichita is awesome! Not just saying that because I got a free shirt..;-)

Anthony Brown

Dec 13, 2014

The guys here we great. I have tried several places to get a car and was denied and applied here and got it the same day with no problems. They always keep in contact and up to date with the process of the whole deal. I would recommend anyone to the great guys at super car guys. They are the best.

slipup

Dec 6, 2014

Jesse and Robbie were outstanding in their care and service of the customer, me. I would not hesitate to recommend Subaru of Wichita and Allstate to anyone that is searching for a car or insurance. Thanks Guys!!!

Jenks777

Dec 4, 2014

My wife and I needed a vehicle replaced and needed another vehicle for our daughters sweet 16th birthday. They went far beyond our expectations to get us 2 AWESOME VEHICLES ! The staff was also very friendly, and the ads are correct. No Pressure Sales! Would recommend anyone to go here that needs a car! John also showed alot of character and kindness towards my family and my daughter whose birthday it was. He was great! See John if you need anything, he will work hard to make you happy. Thumbs up to Subaru Of Wichita!

Baldman

Dec 1, 2014

Wow!From viewing a late-night car post made just three minutes prior to my viewing to purchasing the car the next morning, what a Wow experience!Smiles, eye contact, warm handshake, friendly sincere demeanor, and most importantly, speaking my wife's, daughter's, and my names frequently! This beautifully clean facility with a relaxed environment made the experience truly memorable.This dealership has set the pinnacle for others to aspire. For those of any service industry who seek the art of true customer satisfaction will find it being practiced on east Kellogg at Subaru of Wichita!Big shout out to Jesse, Sam, and Samuel!!!Many thanks,Chris, Laurie, and Jennifer Waldorf

david.estes.1650

Nov 30, 2014

Subaru of Wichita made the new car buy experience one worth tell all my friends! Straight forward car buying, no hidden cost, no guessing what so ever!

Jody Girk

Nov 30, 2014

We came in to the dealership looking for an older model Jeep. We wanted to stay within a budget. They told us that they had a 2002 Jeep Wrangler Sahara but they had just taken it in in trade and it had not even been through detail yet. We went to see it in it's rough state and we decided that we were very interested. We set down and gave them our information and they came back with numbers we could work with. We knew we could not take it that night and with it being the holidays we were told that it would be Friday before they could get it all worked out with the Banks. When we came in Friday to pick it up we were pleasantly surprised to find that the banks had managed a small miracle with a lower interest rate so that our payments were the same but we would pay it off in 4 years instead of 5. We were very pleased by the efforts of the whole team.

Caleb

Nov 25, 2014

Great people! They don't work on commission so they're looking to help you. No complains

Skewy11

Nov 24, 2014

My husband & I went in to take a look at Subaru options - the AWD is so appealing. We were greeted kindly but in no way pushy, offered a seat & beverages. The atmosphere was welcoming. John, our dealer, was very open about our choices as we discussed our situation. No pressure, no hassle, no haggle - we left with a 2014 Subaru Impreza, & Subaru just incurred another lifetime customer! (Probably two, as my husband's looking to pick out one for himself soon.)

wirth72

Nov 24, 2014

This was the fourth vehicle my family and I have purchased form Subaru of Wichita. Their customer service has been wonderful. Travis Nebergall has done an amazing job putting up with my picky personality. I am not the easiest customer to please but he has gone above and beyond on multiple occasions to make me feel like a valued friend. I just recently picked up my 2015 WRX that I had ordered and I could not be happier. All the safety ratings and performance reviews had me sold long before the car actually arrived. The toughest part was deciding on the color. I look forward to doing business with Travis and Subaru of Wichita in the future. Oh and you cannot beat the no pressure sales environment. You go at your pace and you do not have a salesman breathing down your neck trying to get you to buy a car with a bunch of extra crap that you do not need on it.

michael.p.buchanan

Nov 22, 2014

We went to Subaru initially to look into getting my wife a new car and I owned an 08 STI at the time so I knew the reliability and safety of the vehicles they make. The salesmen were friendly and gave us any information we needed on the cars weren't trying to make us get in a really expensive car and even tried to work with us on a car for the price we wanted. The people working finance came out and sat down with us on what exactly they can do for us and how they would go about getting her the price she wanted. In the end we both walked out of there the owners of a brand new Crosstrek and a brand new WRX. I'd recommend going to Subaru anytime your looking to get a car.

davis.beth

Nov 17, 2014

Jesse is prompt, responsive and professional - would welcome another transaction with him. :-). Very diligent regarding follow-up even post- sale. PS - I think it's silly this review requires a 25 word minimum ;-).

suzanne.reischmann

Nov 14, 2014

All the sales people were friendly and helpful. We test drove two cars and then made a purchase of a 2015 Forester. We love our new car!

JustJ316

Nov 9, 2014

I have been dealing with Carrie B. for a number of years and it was my first choice to come back and do business with her and her staff, She introduced me to Nik and together they made the buying experience painless and simple, I came from Colorado to Kansas to purchase my Jeep. They made the whole process a breeze and I would recommend them to anyone looking to purchase a vehicle.

Chaythonhc1

Oct 30, 2014

Charlie P. ChaythonhMy Subaru WRX was not available for a test drive at the time of purchase but I had performed a thorough research about the make and model of my preferred vehicle prior to my purchase. The dealership was very helpful with the purchasing process by special order. They were very professional, friendly, and did not make me feel obligated to any deals or offers that I don't want. They've made my buying experience rather enjoyable rather than stressful. Special Thanks to our salesman, Travis Nebergall.

shelby.gegen

Oct 30, 2014

They were very friendly and helpful. They also didn't push me and let me have time to think. This was the only dealership that allowed me to test drive by myself and worked with me. I felt good buying my car from them and trusted them. I absolutely love my car with a passion and had looked at several other dealers. I saw it there and knew this was the place I would buy my car from. Sam Steele actually looked me in the eyes while talking and you could tell he was actually listening to me and everything I said. He cared and it showed. He helped with any problems we had and so did Chris who had just started there. Very helpful and a good experience.

Chantel Gabel

Oct 21, 2014

My fiance and I bought a car from Subaru of Wichita. A few days later, we realized it wasn't the right choice. The car itself was very very nice, but we decided it wasn't fit for our growing family and wasn't rugged enough for the dirt roads we live on. They have a Love It or Leave It deal that allows you to return the car within 72 hours or so many miles. We are located about 150 miles from Wichita, so we went over the allowed miles to do this deal and we were over the 72 hour time limit. We called Sam Steele and he worked out a deal with us. We traded our car for a SUV that day and we are so happy with it! Subaru of Wichita wants you to RIDE HOME HAPPY! Thank you Sam!

A J Radford

Oct 19, 2014

We traveled from out of state to purchase our Subaru Forester from Subaru of Wichita, and so before we made the drive, we spent considerable time on the phone and everyone was patient, professional and seemed genuinely happy to be so helpful. We worked most closely with John Muir and Samuel Cheyney after my initial call to Reby Wirtz, who connect us to John and Samuel. Even though everything sounded too good to be true, we were prepared for the same negative negotiation experience and negative surprises that we've all experienced at other dealerships, but to our grateful amazement, this was by far the MOST casual, up front, no hassle, supremely professional experience we have ever had. We have told everyone that the drive is worth it to do business with Subaru of Wichita, and as long as these lovely people are still in business when it is time for another vehicle, we will absolutely be doing business with them in the future! What a blessing; THANK YOU!

jrcollins1970

Oct 18, 2014

This was the best car buying experience I have ever had. I cant remember one time that a deal didnt change for the worse when it cam down to signing the papers in the past. At subaru of wichita, when it came to signing time, it was better. They had estimated a higher interest rate and it turned out better. There wasnt any pressure to buy or any thing negative. Great place.

talynn

Oct 17, 2014

Travis Nebergall sold us a 2015 Outback. The whole experience was painless and went very smoothly. Travis even came in to work when he wasn't scheduled to be there in order to meet our schedule. We would definitely purchase another car from Subaru of Wichita and we would want Travis in on the deal as well.

76trans

Oct 16, 2014

I purchased a 1976 Trans Am from Subaru of Wichita which may not sound too eventful if not for me living in Pennsylvania. I had some hurdles to overcome on my end with my credit union but the staff at Subaru of Wichita were patient and understanding. As Travis and TJ would always say "No Challenge". I am 55 years old and purchased a fair share of vehicles in my time and I would have to say that Subaru of Wichita was a pleasure to deal with.

dkwtu

Oct 15, 2014

I was traveling alone through Arkansas and I stopped for break and to get some coffee. When i tired to start the car, the key wouldn't turn and nothing would engage. I felt a bit panicked sine I was a senior woman alone, in the middle of no where. I called the service dept. Number and Cory answered. I explained the situation and he kindly and patiently walked me through the process to resolve the issue without stressing me out or making me feel stupid. He was wonderful! Thank for your kindness Cory.

Mark Wilkerson

Oct 10, 2014

Travis Nebergall takes customer service to a whole new level. I started wondering if he owned the franchise it was so stellar: he worked on our deal when he wasn't scheduled to work that day, he personally prepared my new car to present it to me, just to make sure it was done right (even though technically it wasn't his job), and he kept up the outstanding customer service even after the money changed hands. For this dealership, Travis is a keeper!

hamiklton.james21

Oct 8, 2014

Originally I financed and 2012 mazda 3 from subaru of wichita. I loved my car and the service that came along with it. Then about a month later, an inattentive drive ran a stop sign and hit my car with me and my girlfriend in it. It was a sad sight to see. no one was hurt, the sad part was my baby (aka the car...) looked like it had thrown up. it was smoking and the engine and other components were hanging out of the front. However it turned out to be blessing in disguise! I got to go and visit my favorite duo Sam and Sam!!! I have know sam, the team leader since i was in elementary school, and he did an excellent job supervising both sales. I was looking for something similar to my mazda for my replacement car. But as soon as i sat in my 2014 cross trek i knew i had to have it. it is absolutely amazing! I love it. we also looked at other very nice cars, but the cross trek was the car for me. Samuel and sam made the process very easy and quick, I can never imagine myself getting a car anywhere else. The sam's are still in touch with me asking how much i love my car. The answer is the same every time. It is a straight shag wagon. Okay not really.... But i still love it! and it is nice! Now to the serious point. Subaru of wichita is easily the best dealership I have ever been to. I have been to the luxury collection of wichita on 13th and greenwhich and you guys blew them out of the water!! I was not the one purchasing the luxury mercedes, but my relative who did buy it was satisfied with the car, and not the sales. Ive said it once I will say it again, if subaru of wichita does not get the dealership of the year, I BLAME THE ILLUMINATTI!!!

noneill87

Oct 7, 2014

Ben Light was very helpful when I brought my Crosstrek in for service and introduced me to John Goldsmith when I told him I was in search of a second vehicle. John Goldsmith worked very hard trying to find me another vehicle that was in my budget along with being mechanically sound. I have always loved Subaru and will definitely be back to purchase another one as soon as finances permit me. I have also already recommended this dealership to multiple other people. I had first been to a local Ford dealership as I was looking into possible a truck but after everyone being rude when they found out we were on a budget I went back to where I should have started and will only deal with this dealership in the future for all my car buying needs. Thanks again Ben, John, and Sam!

DISAPPOINTED

Oct 6, 2014

Im really unhappy with the way Subaru of Wichita treats their service customers. When they had the name Suzuki the service people where great!! Very polite, enjoyed customers, and I loved the way they smiled at everyone! The sales was just the same. I loved it there and thats why my family buy 3 cars from Suzuki. BUT NOW I would never step in the service dept if I had to pay them. Unfortunately I have a warranty that forces me to go there. A family member has taken the car in 3 times for several different things and EVERY TIME she gets her car back a light or window or something is broken! Of course every time she tells them they say THAT WILL COST A DIAGNOSTIC FEE OF $140 TO FIND OUT WHATS WRONG. Whats wrong? Whats wrong is that every time I bring my car to your service dept I end up with another problem. THE ONLY REASON WHY I TAKE IT TO YOU IS BECAUSE OF THE WARRANTY. i understand about making money but not at the expense of customer service. We had to spend $2700 to fix the car and they had the nerve to tell her THE SUBARU CUSTOMERS GET THE LOANER CARS BEFORE ANYONE ELSE WOW REALLY!!! JUST BECAUSE YOUR NAME CHANGED AND I DONT HAVE A SUBARU I HAVE TO GO WITHOUT A CAR FOR 2WKS. THIS IS REALLY SAD!!! NEVER WILL GET A CAR FROM THEM EVER!!!! Sign, usetobeloyalcustomer

ksu2077

Oct 6, 2014

I had been into the service department about a year ago and had a not so great experience, I took my car in last week reluctant to go back. BUT I was a greeted with the smiling face of Corey, he took time to make sure he understood what the problem with my car was then when they finished working on my car he rode with me to make sure it was fixed, plus they washed it! Corey made me feel like I was the only person that mattered. Thank you Subaru of Wichita!You have earned back a customer!!!

Khaled Saif

Oct 5, 2014

I had a perfect deal with these guys especially the dealer himself Travis. He was so friendly and helpful with me. I would say that 20% of making me buying the Impala SS was because of this guy and 80% for orher interests. All in all, the difference i can tell about the dealer from the others that he is not only looking for business and makes things done, in fact not. He remains with friendly. In general, if you desire to purchase a vehicle just drop by at Subaru of Wichita firdty. However, i am not satisfied at the price of thr car.

Soonercycle

Oct 5, 2014

After a horrible experience at another dealership, my wife and I were a little hesitant to walk on the front doors. After meeting Brandon, our salesman, things changed immediately. We talked about what we were looking for in a car and determined our financial options. Brandon showed us a few cars and we fell in love with a little silver Suzuki that had everything we were looking for. Everyone in the dealership was great to work with and very helpful. Overall the best experience we have had buying a car. We will definitely return!

rich5705

Oct 3, 2014

Great bunch of people. This is the third vehicle I've bought from them. No pressure but helpful when you need it. I wouldn't hesitate to come back. Thanks Subaru of Wichita.

Bruni B

Oct 2, 2014

After careful research and consideration for safety, I decided on a Subaru Outback. Living in Texas, I test drove one her. A family member in Wichita had bought a car at Subaru of Wichita recently, and was VERY happy! So, Via internet, phone, and e-mail, with Jesse James Powers as my salesperson, I bought the car. He answered all my questions, worked with me on all aspects of the sale, (including the trade-in, with the input of his sales manager). From beginning to end, he was very professional, but also very friendly, and patient. He made me feel very comfortable, because he exerted no sales pressure! He kept me informed every step of the way! I believe, Jesse loves what he does, because he managed to ease my concerns, and seemed to share my excitement, and encouraged me to call with any questions/concerns! I feel, he was interested in turning my already nice car buying experience into a wonderful one! I never thought I would EVER buy a car over the internet, but with a good salesperson like Jesse Powers, it's a cinch! The entire crew at the Subaru of Wichita was very friendly and professional, and I highly recommend this great place!

debkc

Oct 1, 2014

I roamed around the car lot looking at every Subaru they had. I'm not an impulse buyer so appreciate that I didn't have one single salesman dog me around like they do at other dealerships. I picked out what I wanted but didn't understand some of the options that were listed so I went inside where Travis Nebergall was happy to answer my questions. We went back out and looked the car over. He was friendly, he knew about the vehicle and how to work everything. I decided to buy it. He demonstrated some of the features for me. I had purchased a Suzuki a few years ago and I love the service department. I feel I can trust them and that they won't try to sell me services that I don't need. Overall, a great experience.

Wangbi

Oct 1, 2014

Friendly service with no pressure to purchase. Good price, don't have to play negotiating game. Love no commission based sales team. They were available immediately to help me with any questions I have with the vehicle even after I left the dealer. Great service.

Red Fred

Sep 28, 2014

I brought my Suzuki in for some recall work,while I waited I went out to the used auto area and started looking around. I found a Lexus that was in excellent condition,so I went back in side and my recall work was finished. When I arrived back home I told my wife about this Lexus.We went back a couple of days later and drove the Lexus , we just loved it.We talked to the salesperson Tyler Thomas he was just great, answered all our questions helped out immensely.We drove the Lexus home and drove around and came back made a deal with Tyler for the auto. He and the rest of the sales personal were just great! I would tell everyone and any one looking for an excellent buying experience.We would also like to thank Markus, Sam, Alex, and Pete for their assistance also. Thank you all!! Jack and Kathie.

Mountain High

Sep 26, 2014

When I saw the ad stating "No Commissioned Salesmen" I thought "Yea, Right". That also usually means no service. This dealer was a pleasant surprise. Jesse worked harder than any commissioned salesperson I have encountered, even coming in on his "day off" to make sure I was able to do a test drive. During the process of buying my car I worked with five dealership personnel including Jesse. Each was gracious, considerate and helpful. By the way, the price was quite competitive.

Anysesmom

Sep 26, 2014

He made the process of car buying fast. No problems at all. I love my new car, he also helped my friend. Thank you guys

bray1720

Sep 24, 2014

We bought a used Outback during a trip home to visit family (we live in Wyoming). The car seemed very nice, and the staff overly friendly and accommodating. Once we came back to Wyoming, we noticed the rear hatch starting squeaking badly, and upon inspection, about 4 months later, I found body shop ink highlighting kinks in the rear hatch that were almost covered by the plastic lining. Knowing I would be back in Wichita in a few more weeks, I left the marks and took he car into the dealership.I ran into our salesman, Matt, and explained the situation. He service advisor checked out the car, and said he could see the damage to the door and hear the squeak when he hit a bump. When it came time for me to get someone in charge, Matt finally got the GM, Dusty, to come over, which Dusty did not seem to have time for. After some back and forth, Dusty stated he could see the kinks in the door and hear the noise, but would not "admit that there was damage.". He assured me that a door adjustment would be the cure, and told me to get a body shop quote when I got back to Wyoming. I made it clear I was concerned they would blow me off when I walked out the door, but they both shook my hand, looked me in the eye, and assured me that would not happen.Once I received and forwarded the quote, which stated that the door was damaged beyond adjustment and that there was obvious prior damage that had been cosmetically repaired but not structurally repaired, our line of communication has been nonexistent. After 2 follow up emails, texts, and a phone call, I did receive one email response that I would definitely hear back from Dusty, but this was after I mentioned I was taking my issue up the chain. It didn't matter anyway, as I have not heard back since. This has been a two month event.I've never actually met anyone person who has said anything along the lines of " I see and hear what you are talking about, but I am not going to admit that it exist" until I met Dusty. He is arrogant and he lied to my face, while shaking my hand.I'm looking into consumer advocates and taking this to Subaru. I will never buy anything from this dealership and I advice you don't either.Severely let down,Brandon Ray

means

Sep 21, 2014

Jesse went above and beyond he was absolutely amazing. They asked what you needed not just in a car but a loan,family needs etc. Then really took a lot of thought in showing you auto options that were right for you and not just a sale. Jesse was knolwedgable,friendly and just fun to be around! Jesse,Roger and Jon bent over backwards to get us want we wanted and needed from the car to the loan to the protection warranty and really kept our budget in mind and made it work, I felt like I had a team working for me. Best car buying experience I have ever had I would recommend anybody to see these guys no matter budget or what kind of car you are looking for. I went to Subaru looking for a replacement auto for my husband and actually came home with a new Tahoe and Toyota Matrix at a better payment,intrest rate and warranty plan than my current 1 car loan on a Ford Focus. Could not be happier with the experience!

stacrich

Sep 21, 2014

My husband purchased a new Forester from Subaru of Wichita in August and I just purchased a new Legacy this week. What a great dealership - very friendly, laid back atmosphere, with no pressure to buy! I wasn't planning on buying a new car, but salesman John Goldsmith was able to work out a fantastic deal that I just couldn't pass up. I love my new car and absolutely would purchase more vehicles here. I highly recommend this dealership.

Morelia

Sep 17, 2014

I just purchased a 2014 Crosstrek online and had the pleasure of dealing with Matt Friskey and Jesse James Powers. After being let down by the local Omaha dealerships I began to Google (Subaru of) followed by city names in my region. In my opinion, it's a red flag if I go to a dealerships website and have to send them my contact information to get the asking price of a new vehicle. If the dealership knows they're asking a fair price they post it, if they're trying to bamboozle people they don't, plain and simple. At Subaru of Wichita not only did they have upfront pricing but they were asking $1,400 less then local dealerships for the same vehicle and trim package. Then to make the deal even better, they offer free delivery to anywhere in the lower 48. Since taking delivery of my Crosstrek I have received a couple of follow up calls to make sure I was able to set up my Bluetooth, garage door opener, and DivX player. Since I live 5 hours away, Jesse has been exceptionally helpful at explaining the setup of the technology and upgrades that were unfamiliar to me. Next year my girlfriend is planning on purchasing a Forester with Eyesight and without a doubt Matt and Jesse will be the first people we contact.

gthirakul

Sep 17, 2014

I hate to be the one customer that is a bad review. I just warn everyone the friendly customer care is great just make sure all your paperwork is included with what you negotiated when you sign and also make sure the car you choose is the correct one you want to purchase. My personal experience has not been a pleasant one and then to find out I was convinced that I would have full service plan with prepaid oil changes for two years, like I always get with my Subarus. Later to find out it was never added to the original paperwork, when I took my Subaru into get serviced. No they are not Sharks but they have shown me they are sneaky.

Lisa the Gardener

Sep 17, 2014

Although my husband accompanied me on my car buying experience, I would have felt completely comfortable doing it alone. All the employees were courteous and extremely helpful. The dealership even matched a lower advertised sales price from the Kansas City area so we could buy and stay local. Our salesman, Brandon Salisbury, answered or found answers to the myriad of questions tossed at him and never pressured or hurried us. Adrian Hicks and Alex Duncan were also instrumental in making our purchase possible. The combination of options that we wanted was not on the lot, but within one week an "in-transit" vehicle was retrofitted with some additionally ordered parts and we drove home VERY happy. Truly this was a no haggle, no hassle experience.

mjconnor1

Sep 14, 2014

The sales people were all fantastic. We worked mostly with Adam Norris who didn't give us a high pressure sales pitch, he just furnished helpful information so we could find the right used Subaru to fit our needs. He was truly concerned about us being happy with what we purchased. We purchased a better, newer Subaru Outback then we thought we could get and it was still within our budget.

Harveyco

Sep 13, 2014

We purchased a used Subaru that had the emissions error flag on the way home from the dealer. Calling them, they said to get an appointment and bring it in. The appointment, that I showed up early for, took two hours for them to not fix it. They said the gasket was broken on the gas cap... So, it will cost me $40 to have them fix it. I fixed It myself at home. Again the light comes on. We take it in again; still they can't fix it. Question is, why would they sell a car with the check engine light, indicating the emissions (usually resulting from a bad seal on the gas cap) and not check/fix the cap? This a Subaru dealer, not some used-only lot...

wechelle

Sep 12, 2014

I was in the market for a very specific Impreza Sport, and this dealer was one of few that actually had one. I'm located in the Kansas City area, so Wichita is close to three hours away from me. That is relevant because a local dealer that is about 15 minutes from me also had the same car. The price difference probably wasn't significant enough for me to drive to Wichita (though Wichita did offer a better price), but Matt Friskey did such an outstanding job that I felt compelled to spend the extra time, gas money, etc to buy this car in Wichita. He always answered every question I had and seemed pleased to do it. The process of finalizing the deal when my wife and I went to the dealership was just as great, and Matt and Jesse Powers both did a fantastic job of making the process as easy as I could ever imagine. My suggestion would be for potential buyers to consider the typical car salesman, and then take note that these people are the exact opposite. Low pressure and friendliness was the name of the game, and I would drive down there and buy another car all over again if the opportunity arose. I recommend you do the same.

cdjones1515

Sep 11, 2014

Jesse Powers was a great salesperson to work with and patiently answered all of my questions while giving me the space to make a personal and informed decision. He really helped to make my first new car buying experience a fun one. Would highly recommend (and have) Jesse and the rest of the staff at Subaru of Wichita for their excellent customer service and professionalism.

d3parted

Sep 9, 2014

Everyone that worked with me there did an amazing job start to finish. I initially came for a different vehicle that was unfortunately sold, but they found a great one for me. I couldn't be happier with how they worked or how I was treated.

tminihan

Sep 5, 2014

Tim Zauche was very knowledgeable and believed in the Subaru. He was so excited to tell me about all of the features and safety features. He made me feel like I was not buying a car. No pressure whatsoever.He was such a joy to talk to.

sudlowe

Sep 4, 2014

I have waited to conduct this review to see how well the experience of car buying would extended after the purchase, almost two months later, I could not be happier. I am a die hard Subaru lover, and this is true of my last Subaru which was run into the ground, lovingly of course. I was in need of replacing my Subaru and I already knew nothing else was going to do but another Subaru. Originally I had a 2000 Outback, but wanted to down size and increase the mpg. I actually found a used 2013 Impreza on the ridehomehappy.com website through Subaru of Wichita, KS. I called up John who I had previously seen a few months prior and asked if the car was still available. Not only was the buying process made simple for me, but I felt confident that I was paying a fair price for the vehicle on my own. Subaru of Wichita also gave me a great trade in offer on my old Subaru to help with the transition into my new Impreza. When I was traveling home the day I purchased my new car, I realized that I could not find the cruise control. I thought this was odd, thinking I know I saw it on their website. Called John, asked if I was mistaken. John called me back the next day and told me the dealership was going to install cruise control for me, for FREE. Really, how awesome is that?! This overall experience for a first time buyer has been awesome and can be attributed the great costumer service of John and the team at Subaru of Wichita. Now if your in the mood for them to call you a lot after the purchase to make sure everything is keeping you happy, then this dealership is one for the record books. Couldn't be happier with my purchase, will come back in the future for my next vehicle.

Jane Siebert

Sep 4, 2014

The last time I went to look for a car, the dealer wanted to talk only with my husband. At Subaru of Wichita I had no trouble, picking out the car I wanted, negotiating and driving away feeling they treated me as a valuable customer (female)

gjaso

Sep 3, 2014

Exceptional customer service, friendly and helpful. Everyone really made sure that my buying experience was a positive one. Travis and Roger made sure that I got the vehicle I wanted at a reasonable price.

kevtacke

Sep 2, 2014

My family felt comfortable at the dealership and did not feel any pressure to buy. I had done my research before visiting the dealership and the salesman helped me find the car that fit our family needs. A great family friendly buying experience.

Margaret Weilert

Sep 2, 2014

Before coming to Subaru of Wichita, I had determined that I would drive all five of the top-rated small SUVs on the market--two before the Forester and two after the Forester. BUT, when I got to Subaru of Wichita, I didn't leave quickly as I had at other dealers. I hung around and enjoyed learning about and driving the Forester. Amazingly, I learned a huge amount, but felt no pressure, thanks to Zach Bryant. He delivered service in a very personal manner, making sure that he understood what I wanted from a new vehicle. Zach was very knowledgeable, as well as concerned that my wishes for a car were met. I left your dealership about two hours later and kinda felt that I had found the car I sought. Yet, I went on to drive the remaining two vehicles I had targeted. I found myself back at Subaru the following evening. Again, I was granted leisure time to look without a "hard sell" from Jesse Powers, who facilitated that visit. Jesse's excitement about his Subaru product was contagious. He was happy that I was excited about the Forester. The next day, I returned and selected the Forester that worked best for me. BUT, that car was not on your lot! Markus Morris found the exact car I wanted at an out-of-state Subaru dealer. He also worked hard at finding an agreeable deal. In less than 36 hours, I was in my new Forester after closing the deal with the help of Alex Duncan! Alex is organized and efficient, but demonstrated his "kind" side as we inspected the vehicle before finalization. Talk about service!! All of it was great!! Subaru of Wichita gets my top ratings!! Car buying was actually FUN!!

Robbie Bravo

Aug 31, 2014

Super happy about my experience, this is the second Subaru I have purchased from dealer and I have been happy both times. Scott and Travis were great and got us what we want for a fair price for both of us. Waiting area is awesome, (what happened to the wifi?) very new and comforting. I look forward to oil changes and pop ins. Robert bravo.

Emdunn57

Aug 29, 2014

Very friendly staff, no high pressure sales. Great car buying experience. Dealership was recommended to us and we were very pleased with the experience. Love my new car

jillburgen

Aug 28, 2014

We recently drove from Lawrence to Wichita to look at their selection of used Subaru Outbacks. All the staff was super friendly and laid back. Zach Bryant and Mark Morris were so great to work with! We loved the laid back, no pressure atmosphere. Plus, they have snacks and beverages and best of all--a kids area! Crayons, kids table, legos & toys to keep the kids entertained while the grown ups did business. We started out looking for a used, but ended up taking home a new car, but not due to pressure sales. They gave us a great value for our trade and made financing easy! They definitely made it worth the trip from Lawrence. We have already recommended them to family & friends.

rricee

Aug 28, 2014

We had been looking for a car that met both my husband and my requirements. Subaru of Wichita was not only helpful but informative and very pleasant to go through the car buying experience with. On top of that they had a better warranty than the other car dealers we went to. Big plus, they were able to meet the price we were able to afford.

cherylficco

Aug 25, 2014

We purchased a new Subaru this past weekend, and were pleased with the customer service we received. Jesse, Sam and Alex all treated us wonderfully and answered our questions. We are very satisfied with our purchase, and would recommend this dealership.

sclee

Aug 21, 2014

I woke up this morning looking to buy my daughter a car for school. I originally went to Davis Moore because of a commercial they were advertising. They offered me a good deal. So while I was waiting for them to finish up some service on the car I decided to stop by Subaru to see what they had in stock. I explained to them what I was looking for and what I was willing to pay. Adrian told me under no circumstances do I go back to Davis Moore because today was my lucky day and he would meet every expectation. Travis and Adrian did just that! I got the car I wanted and with a price that was to good to be true. By the time I left Subaru I was in tears because they met every expectation and the staff was freakin amazing. If your ever out buying car go to Subaru. They will meet every need and put you in the car your looking for and if they don't have it on their lot they will go find it for you.

Rosa77

Aug 20, 2014

Truely upset with this dealership. You have lost several customers due to our bad experience. The vehicle was missing obvious pieces and it was a nightmare to get things done. I never received a call back from anyone even though several messages were left and we were trying to be patient and understanding. I dislike being the upset customer but I truely regret doing bussiness here. When I took my car in to finally get fixed, I left with a car that now has MORE damage then before!!! There are to areas that got broken and the displays were all messed up, it took two hrs to just place the engine cover on... literally PLACE it on because it was NOT screwed on. I asked for a list of the items that were added to my car and the employee just said "it was alot of things..." what??!!! I wish I could sell the car back to them and undo this huge mess!!!!!

mac.t.perrin

Aug 18, 2014

Great experience!! Dametrias was a great sales person! Listened to our needs did not pressure us the way other dealerships did!! Will definitely be a return customer!!!

hamiklton.james21

Aug 17, 2014

subaru of wichita hand easily the best customer service i have ever experienced. there is not much to say other than wow. sam and sammuel both helped me find the car of my dreams. they did everything they could to make sure that i was satisfied. if they are not awarded for their service than i will blame the illuminati.

dkwtu

Aug 16, 2014

My husband wanted me to drive a Subaru. but I was totally reluctant and had made up my mind that I would do it to please hium, but there was no way that I would like it remotely. Once I drove it and the Saleman, Travis had me do a couple of "out of the Normal" things while I was driving, I was completly shocked at finding myself wanting this car! The Salesman gave me "eye-opening" facts and showed me features that I was so convinced that this was without a doubt the car I would own. I can't say anything but good about our experience with the entire staff at the dealership!! We are excited to get to know them all much better. We live 100 miles away from the dealership so we are looking forward to getting to know the paople who are Subaru of Wichita. Thank you Travis!!!!

sheilahoward23

Aug 15, 2014

We had no intention of purchasing a vehicle but were so impressed with it, we bought it. We love the "no pressure" sales men. They only have your best interest at heart. They don't try to talk you into something. They also work to give you the best trade and the best deal. The vehicle itself is incredible! Our next purchase will definitely be here!

William Calderwood

Aug 14, 2014

Having heard stories from friends, I was definitely spoiled in my first car purchase. Tyler did a wonderful job of explaining and demonstrating the unique strengths of the Subaru brand and Jesse did excellently during the purchase process. He helped me buy the car that I wanted and did not try and convince me that I wanted something else. Every Subaru of Wichita employee that I have interacted with has left me with nothing short of the best impression. I don't think I'll ever be able to buy from another dealership, I don't know that there is a way the experience could be topped.

hkapoor

Aug 14, 2014

Great experience with the guys at Subaru of Wichita. I have to thank Jesse and the service department for setting me up with a loaner car for a few days until my new car arrived at no charge to me. Also, appreciate him picking me up at the airport when I arrived back from my trip without a car. Very impressive. I was able to get a good deal through the dealership without any hassles. There was a minor miscommunication on when the downpayment check was to be withdrawn, but again Jesse was able to make it up to me. Without a question, I would recommend the dealership to any one of my friends and family.

ebeachey

Aug 13, 2014

When Fred Kitchell meets you at the door with a handshake and a genuine smile, you know within the first 20 words that buying your car will be no ordinary experience. He doesn't tell you what you have to have, but asks how he can assist. He listens to you and responds appropriately, whether it's running (yeah, running) to a partner to help answer your question or genuinely engaging in your story rather than his own interests. He's honest, forthright, and kind. He respects his customer. He accompanied us on test drives, then when we turned down his best offer, he followed up with a thank-you call the next morning. There was simply no pressure, and so when we decided on our 2013 Outback, we felt entirely pleased. It felt as if we were working with a friend, and for a very simple reason. Fred doesn't have to be a salesman. He is instead a gentleman first and last, allowing the customers to sell themselves on their ideas.

Pastorkelly

Aug 12, 2014

Overall experience was fantastic to say the least. Professional on every level. I am officially a life time customer and foresee doing business with Subaru of Wichita for all of our vehicle purchases.

donnapauler.carver

Aug 10, 2014

I drove the Crosstrek, Forester and the Outback. Travis Nebergall was very informative and treated us like family. I would highly recommend Subaru of Wichita.

Lance Phillips

Aug 10, 2014

I can say that this car buying experience was the best that I have ever had. I would, without reservation, recommend going and giving these guys a try.

david.hain.904

Aug 9, 2014

This is the first dealership I've dealt with that provided me a great experience. No feelings of shadiness or insincerity. Jesse was great to work with. I'm loving my new Outback. I'd definitely recommend them to friends and family.

Canton2014

Aug 8, 2014

I appreciated Fred Kitchell coming in on his day off so he would be there when I picked up my new vehicle. Fred was the primary person I interacted with.When I came in to have body side molding installed, I asked Demetrius Williams a question about the Subaru Satisfaction Survey and he did a great job explaining how it works.

lindamays

Aug 8, 2014

Felt genuinely welcomed the minute we walked in. Helped us find a car within out budget and never pressured us to buy up or finance.

Joel Alejandre

Jul 30, 2014

My wife and I had a great experience buying from these guys. They make sure you are satisfied with what you are buying. Customer service at its best! I will definitely recommend.

michelle.maynor.9

Jul 29, 2014

We had a great experience at Subaru. It was our first experience with this brand and we will recommend this brand and dealer. Jesse Powers even played with our busy 2 year old boy while we "negotiated" with Sam. I love my Outback so far and so happy we chose it!

tysonrucker

Jul 29, 2014

The Subaru staff was great and did a wonderful job assisting me in picking the Subuaru that fit my needs. Jesse Powers was wonderful to work with and was very frindly and knowledgable. Alex in the finance department was quick in approval of loan and preperation of loan papers. I also had opportunity to work with Scott Thomas and he was great. I would highly recommend Subaru of Wichita. Thank you,Tyson

charlie.wells.777

Jul 26, 2014

This was the best car buying experience I've ever had. Samuel, Sam and Alex were very easy to work with, and it was a very relaxed atmosphere. They made buying a car with our three young children very easy and we all left happy! I've never been anywhere else with such a focus on customer service. I look forward to doing more business with the folks at Subaru of Wichita

boydkoehn

Jul 25, 2014

The sales and finance staff were able to work up a deal that allowed my Wife and I to purchase the Subaru Forester that we have been looking at for a long time. They did not pressure us and their follow up was good. Please note the quality-of-work has been left blank since we have only had the vehicle for three days and have not had to do any work on it as yet.

Dgrabau

Jul 25, 2014

Jesse Powers and Sam Steele worked very hard to earn our business and our trust and went the extra mile to get us the kind of deal we could live with. Everyone has been professional, straightforward and way over and above the competition in customer service and satisfaction.

stephanie.aldridge.16

Jul 22, 2014

My experience at Subaru of Wichita was a great one. Jesse, Sam, and Matt worked well after hours to ensure I had a great experience and walked away happy. I can't thank them enough for a low stress buying experience. They were all very personable and knowledgable. I look forward to doing future business with Subaru of Wichita.

dan.gamache.39

Jul 19, 2014

The salesman Jesse Powers was very knowledgeable about the Outback. They found a car we wanted in St Louis and made us an acceptable deal and had it shipped to Wichita. Everyone at the dealership were attentive to us and helped us in a friendly manner.

kmoney414

Jul 16, 2014

Tim Zauche and Scott Thomas turned our recent "just looking at a Suburu"experience into a pleasant, non-stressful car buying experience by their outstanding, no pressure service. They both were laid back, pleasant, and genuine. We never felt any kind of pressure what so ever, and the negotiations over the deal was easy. Everything was straight forward - we didn't have to wonder if we were being tricked or fooled. Best experience either my husband or I had ever had. I'd recommend them to anyone. Also - Trish in their service department went so far above and beyond any expectations and wowed us with her sincerity and helpfulness. In fact, it was her presence and friendliness at Woofstock last year that motivated us to move Suburu onto our short list.

Shirley Hock

Jul 16, 2014

Our experience at your dealership was very good. We were immediately greeted and was directed to Tim Zauche as he was the one who had helped our friends, the Katers, with their new car. We had not asked for anyone in particular so I think this was a nice gesture on your part. We enjoyed working with Tim, he was very helpful, friendly and personable. He introduced us to others around and they were courteous and friendly. We are enjoying our new car and would recommend Tim to anyone, it was a pleasure working with him.

tyler.branine

Jul 10, 2014

I purchased a 2014 Outback from Subaru of Wichita in December of 2013 and had a great experience with the whole team. My review of that experience can be found on DealerRater.com. Since then I had six months of fantastic support from the service department, my fair share of car washes, and as much respect from any organization as one could expect as a customer...then something unexpected happened.I was involved in a high speed collision that absolutely totalled my Outback. ( Because of Subaru's outstanding safety engineering I was fine, my car is featured on Subaru of Wichita's website). When the other party's insurance came to me with an embarrassingly low offer and then put the burden of proving the value of the car on me. I told the sales associate from the Outback purchase, Tim Zauche, about the insurance offer and he immediately went to General Manager Dusty Rhodes for assistance with the issue. Dusty volunteered to work directly with the insurance company to get where I needed to be (which we eventually did, gaining several thousand on top of the initial offer). He volunteered to do this even before I had decided to purchase my replacement car from him. THIS IS CUSTOMER SERVICE FROM THE LEADERSHIP LEVEL DOWNNeedless to say, I bought my replacement vehicle from Subaru of Wichita and experienced the exact same level of customer focus that I did on my first purchase from them. It is not a fluke. This dealership operates under a philosophy of service, and I have recommended them to friends, family, and acquaintances because of it.If you aren't sure, just give them a chance. You won't be disappointed, and you might even be impressed.

Samuel Fleury

Jul 8, 2014

My visit to Subaru at 11610 East Kellogg Drive, Wichita, KS was not at all timely or pleasant, but I kept my calm until I got home and saw my car was not taken care of at all. I will not be bringing my car back to Subaru to correct these oversights that most car owners like me are furious at. Loose bolts, missing push pins, and covers not installed correctly, and replacing hardware with something different. The details are what makes cars nice. In addition I also found in my secondary inspection that on both of my door panels there has been screws in place of my original push pins and now my door panels have both screws and push pins making it look tacky! What makes me the most angry and unwilling to have my car back at Subaru is when I was taking to Corey Trask about this problem he said this work was done by his"best" technician, I would hate to have my car worked on by there worst technician.

FelicityLong

Jul 8, 2014

Tyler Thomas helped me tremendously! So did the whole team! Mark, Adrian and Alex were so helpful. This was the first time I'd bought a car and they explained how everything would work, went through all the paperwork with me and did a really thorough job. They are truly wonderful and I would recommend them to everyone!

sanc42

Jul 6, 2014

Refreshingly pleasant experience buying a car. Jesse was very knowledgeable and friendly and great to work with as was everyone else we encountered at the dealership. We did not feel pressured as we had at other dealerships. Jesse has followed up with us since we took ownership of our Forester. We know we can contact him any time with questions about our new vehicle. The dealership itself is a very pleasant, clean environment where I know I won't mind being when I take the vehicle in for service. We highly recommend Subaru of Wichita as well as their vehicles!!

debbrooks5260

Jul 3, 2014

Received excellent service and salesmanship. Travis & Scott were very attentive and worked to get me the best possible price for the car of my choice. After the sale Travis kept in contact to assure I was satisfied and that my choice of the Tribeca met my every need. I would definitely recommend the dealership and Travis to family and friends. When I returned for service, Travis saw me and made the time out to sit down and chat with me about not only my car but also about me.

Dreichenberger

Jul 1, 2014

I was greatly impressed with the professionalism & integrity of all the staff! I would definitely recommend Jesse & all other staff members that I met.

rspillman

Jun 30, 2014

The most pleasant car buying experience we have ever had. They gave us a great deal, paid more for our trade than I thought we would get and give us great financing.

ksgranma

Jun 29, 2014

We will return to this dealership when we need another vehicle. New buying experience that we greatly appreciate.More dealerships need to have their great attitude.

BCEC911

Jun 25, 2014

I usually shop locally due to having several bad experiences shopping/negotiating in Wichita. As I told Jesse Powers, I may have found another dealership I and my family can trust on getting a fair deal with little to no negotiating. I appreciate them going "Above" and beyond to view, inspect, and test drive the vehicle in a down pour the evening we pulled in their dealership. I plan on brining my 2 daughters there to look at vehicles when they get ready to trade in their vehicles.Very impressed!Joe/Rebecca AndersonEl Dorado, Ks 67042

jesniblack

Jun 25, 2014

I went in on a whim this morning to check out a Toyota FJ I have been eying. Travis Nebergall and the rest of the staff were eager to assist me by getting the test drive going quickly, checking my trade-in, and making the actual purchase as pain free as possible. All the while Travis and his co-workers made sure I was comfortable, addressed any needs I had, and made sure to explain thoroughly any questions I had during the entire process. The staff also worked with me above and beyond to get me in the vehicle at a payment that fit my budget. The staff members I dealt with first hand were easy going, up-beat, and kept me smiling the whole time. I would definitely refer a friend and purchase another vehicle from Subaru.

marioerrante

Jun 23, 2014

All the employees that I dealt with at Subaru of Wichita had a very friendly attitude. They were attentive with out being overly aggressive. They were knowledgeable enough to satisfy me. They all seemed to be having fun while getting the job done and doing it honestly. The only part of the experience was parting with 25k-although the money was deserved.

AECreasser

Jun 20, 2014

I had been researching and looking to trade my older Mini Cooper in for a "new" used Mini for about 2 months before my experience at Subaru of Wichita. I had spent countless hours haggling and dealing with pushy sales people who wanted to know "what they could do to earn my business today" but wouldn't negotiate on the price. After getting thoroughly fed up with the process, I decided to give it one more go when I found another Mini at Subaru that was within my age/mileage requirements. I'm glad I did! I told Travis exactly what I wanted to see; never did I feel I was being pushed toward a purchase or a different car. I unintentionally went to the wrong lot and he was kind enough to let me test drive a different Mini over to the correct location to test drive the one I wanted. At the end of the day, it came down to numbers. I knew going in I would be a little upside down and I had already discussed my banks requirements for funding. The initial numbers were the same as another car at a different dealership which had a lot more features. From my experience at the other dealerships, I figured there was no room for negotiation and got ready to leave. TJ asked what price I was looking for, and I figured why not? I gave him the figure with complete confidence they would say no, but TJ came back just under and we made the deal right there. Their friendliness and willingness to work with me are the reasons I will continue to sing their praises and recommend them to anyone I know who is in the market for a vehicle.

btruong

Jun 16, 2014

I called Subaru of Wichita in May having questions of the new 2015 WRX STI and Tyler Thomas was the first to pick up my call and answer some questions. I went to Subaru of Wichita a few days later to order a new 2015 WRX STI. I was greeted by Adrian Hicks, a very friendly guy who introduced me to Travis Nebergall. Travis provided exceptional work in building my car and updating me on any info on my car weekly. He also lended me his truck in the mean time for I had no transportation. Now that was real nice of him. I would recommend Travis to anyone looking for a new car. Overall experience was excellent!

kendraenright

Jun 15, 2014

I had an awesome experience with Josh and Travis! They showed me several cars and helped me pick the best option for me. Very good experience!

jhelt

Jun 9, 2014

My wife and I travelled from out of state to visit Subaru of Wichita. I had researched their inventory online before making the trip and had picked out several cars, new and used, to test drive. Although someone dropped the ball in terms of having the cars ready when I arrived, Travis picked it up and ran for a touchdown. We spent a total of 5 hours at the dealership and test drove 7 cars before buying a 2010 Mercedes C300. Travis was highly professional, very well-informed, and ready to help us find the right car. He's not only an excellent and low-pressure salesman, he's also a great guy to spend an afternoon around. Anyone planning to shop Subaru of Wichita should schedule an appointment with Travis. In addition, Adrian provided outstanding managerial support for Travis and excellent sales support for my wife and myself. All-in-all, a great experience!

virallink

Jun 9, 2014

I am very happy with my experience in purchasing a car from Subaru of Wichita. I absolutely and highly recommend Travis Nebergall as he assisted me in getting an amazing deal on my 2014 Subaru Impreza WRX. Travis Nebergall demonstrates himself as extremely knowledgeable regarding the car that I purchased and was able to answer any and all questions I had for him. He kept regular correspondence with me via text/email and he was very personable. I never felt pressured or pushed into making a decision by him. I would definitely recommend anyone looking for a Subaru to go to Subaru of Wichita and talk to Travis. You won't be disappointed!

tdckfield

Jun 8, 2014

Ali Bock communicated with us via email and was very friendly and helpful. We are from Hutchinson so didn't want to drive to Wichita unless we had specific information about the truck we wanted. She provided that and more. We then went to the dealership on a Saturday. Tim Zauche was an excellent representative for the company. He was friendly, helpful, informative and trusting. He spent many hours with us as we test drove trucks. John Goldsmith was also pleasant and very helpful. He resolved issues regarding the truck and was fair in his pricing of our truck. Alex Duncan was very professional in regards to the paperwork part of the deal. He explained things to us in a way that was easy to understand. This was the easiest car buying experience we have ever had! We will definitely return in the future and will tell our friends about this as well. Buying a car really doesn't have to SUCK! LOL

Zotmo777

Jun 4, 2014

My dealing with Sam was very pleasurable! You can be proud of Sam being on your sales staff! I would recommend him to others. He's a good man. :-)

cswischhof

Jun 4, 2014

Travis was great! We felt welcome from the moment we entered. Extremely knowledgeable and informative. Answered all our questions and even anticipated most of them.

Nancy100

May 31, 2014

From the moment I set foot on the dealership lot, I was treated with friendly and helpful service. Jesse Powers greeted me and proceeded to answer all of my questions and concerns. I really was made to feel that I was the only customer on the lot, when in fact, the dealership was full of interested car shoppers! I did not have time for a test drive the day I first visited the dealership, but Jesse worked with me to set up a time I could travel to Wichita for the drive. While on the test drive he demonstrated the many features of the car, and patiently tended me as I navigated myself through all the Forester has to offer! I was sold!! A week later when I picked up the new Forester, the sales team explained all the paperwork to me. The process was painless, and I was in and out within an hour. Jesse has since kept in touch with me via email, phone calls, and thoughtful notes. I would recommend Subaru of Wichita to everyone. I love my new vehicle, and am thankful that Jesse Powers was there to assist me.

will99

May 30, 2014

Very professional and friendly. Made a great first impression and had excellent follow-up. Beautiful dealership. Met the service department people and, although I hope I don't need them a lot, it is good to have a name and a face.

jpenciak

May 24, 2014

This is the third Subaru I bought from Subaru Wichita and as before I met very professional personnel and great service.Sales person did not try to sell me what I did not want/need but rather listened to me and tried to accommodate my needs and requests as best as possible.

Cksdallen

May 20, 2014

Would buy from Travis again! One of the best experiences, ever when buying a vehicle... The staff, went out of their way to keep us happy

jericho1300

May 18, 2014

No pressure sales, fully transparent pricing and sales experience. Great prices. Travis, our sales person, made the car buying process totally easy and enjoyable. Thank you so much for helping us get our great now car!!

justkathrynb

May 17, 2014

This was a very different experience than I've ever had buying a car. Travis was very knowledgeable and made me feel very comfortable with a major purchase. It was actually fun and mostly painless!

dtaylor125

May 14, 2014

We had thought a Subaru Outback would be our next new car. Our neighbor, who had recently purchased a Subaru and told us about the team at Subaru of Wichita. So off we went and met with Travis Nebergall and Adrian Hicks; we test drove with Travis and when we got closer to the purchase Travis let me take an Outback on my own so I could further experience the vehicle. After the drive, we new we needed to buy one and sat down with Travis and Adrian to finalize the details. Both Travis and Adrian were extremely professional and answered all our questions. We are now the proud owners of a new Outback 3.6 and couldn't be happier. We'd also like to compliment Alex who assisted with finance paperwork.Great team and a great experience, keep up the good work.Thank you Derek & Kristine Taylor.

loramains

May 9, 2014

I went to Subaru just to test drive and do some comparison shopping for my next vehicle. I'd already done a lot of Consumer Reports research, so the next step was to drive the cars that looked good on paper. Jesse greeted me and asked me some questions about what I was looking for. While the XV Crosstrek was on my list to drive, Jesse suggested that I drive the Forester as well, because it seemed to fit the category of vehicle I was looking for. I ended up really liking the Forester.Ultimately we found a 2011 Forester that fit the bill perfectly for us. Jesse was always helpful, friendly, easy to communicate with, and most importantly - NOT CREEPY. As I mentioned, I'd already done research, and was actively out test-driving several makes and models at different dealerships, and I was reminded how uncomfortable a car shopping experience can be. It was a relief to just feel relaxed and excited about the process at the Subaru dealership, and to not feel like I needed to run away as quickly as possible.The Subaru dealership was great in every aspect of the experience. Every person I came in contact with was helpful, polite, and made me feel completely at ease.Thanks guys - great job!Lora

dougandkarmen

May 7, 2014

We purchased a Subaru Outback Dec 26, 2013. The car began to have problems starting. The engine didn't want to turn over. We suspected a battery problem, but didn't know for sure. On the particular morning that I drove it into the Service Center it barely started. I hadn't planned on making a trip to get my car checked, but my husband suggested that I go ahead and drive straight there instead of running the errands I had planned. A Service Center is a busy place and this particular one is under renovation. A.J.Schoen was the Service Advisor who helped me. He appeared to be somewhat in the middle of a task, but I felt like he put it aside to help me (with a pleasant attitude, I might add). He came out to the car to listen to it start up. He informed me that there probably wasn't going to be an opening that day, but he could give me a loaner car if I didn't mind leaving mine. Due to them having a full slate, our car didn't get looked at right away (I hadn't called ahead or even scheduled an appt), but AJ still called me twice throughout the day to keep me posted on progress. The first thing the next morning, I received a call from AJ telling me that my car was ready. It had in fact been a battery problem, which they replaced. I returned the loaner car and my car is good as new.AJ was kind, helpful, apologetic for the inconvenience, and he was accomodating. He kept me up-to-date on what was going while they had my car. Everything was covered under our warranty, so none of this problem was at a cost to my husband and I. He never made me feel like I was inconveniencing him. Our car buying experiencing at Subaru of Wichita was superior, and the care I received at the Service Center under the watchful eye of AJ Schoen was outstanding. Thank you for 'indisputable' customer service!PS~ He washed my car and cooled it off for me (it had been sitting in the hot sun) before returning the keys.Proud to own a Subaru from Subaru of Wichita,Karmen Lewis

michealt

May 5, 2014

I went in to look at a car and I was approached by Samuel Cheyney. He gave off a very welcoming/warm attitude. I did the test drive and we started talking money. That's when I met John Muir. Together they both did everything they could to get me the best deal and make sure I left happy. John Goldsmith was the one who helped us with all the paperwork for our purchase. I would recommend them to anyone.

shockerpa

May 3, 2014

Have bought several vehicles in the past. This was the first purchase from this dealer. Everyone was friendly without overwhelming. Purchase was quick and easy. Thanks Tim!

AaronRichardson

May 2, 2014

Had a great car buying process. Straight to the point with no hassle. Would buy from again. Really liked the up front pricing and the costumer service was very good.

diella

May 2, 2014

John Goldsmith is awesome. He walked us step by step in the process of buying a car.He is the best and I Highly recommend him and All the people from Subaru.Thanks John & Josh for the fabulous work you do. Go see them you will Not regret the visit.

llammers413

May 1, 2014

My mom recommended we check out this Subaru dealer and I'm glad we made the trek down to Wichita! Typically buying a car is not what most people would describe as a pleasant experience - having to deal with fake, pushy sales people, worrying if you're getting ripped off, etc. But we actually had a great experience here from start to finish! Sam was easy going, genuine, and never pushy. Plus, he was really knowledgable about the cars and was happy to answer all questions we had. We were able to take our time discussing price with Josh (by the way, they show the invoice from the get go here) and other options and we were really happy with the deal we got. They traded to get the exact car we wanted, and when we came back a week later to pick it up, Sam had us in and out in no time! These guys *actually* know how to make customers feel comfortable and meet their needs without being pushy. We would absolutely recommend you check out this dealership whether you're looking for a Subaru or not!

runner2123

May 1, 2014

This was the worst experience I've ever had with a car dealer. First, they claim to be different from other dealers because their salespeople aren't commissioned. What they do instead is team salespeople up on you, so that someone is with you at all times. My husband didn't get any privacy to discuss our pending purchase until we specifically asked all three of our salespeople to leave. Second, we specifically went to Subaru, because we were looking for a Lexus CT200h, and they had one of 3 for sale within a 100 mile radius of our home. We researched the car beforehand and knew what we wanted. When we got there, we were told the cars previous owners came from Hawaii and that's why it had lower than average miles. What they didn't tell us was that the car was manufactured specifically for Hawaii, did not include all of the standard features that the CT200h's produced for the mainland U.S. have, and that we would have VIN number and warranty issues. We found out later that the Car Fax they gave also wasn't accurate because it did not show the service history from Hawaii. We did not find out about these issues with the car until we took it to Lexus of Wichita. Our car was in the shop for 7 of the first 21 days we owned it while Lexus of Wichita figured out that it was a Hawaiian Lexus and that the car's VIN number was not in their system. We spent many, many hours on the phone with Lexus and Subaru trying to resolve these issues. Subaru insisted that they were going to work with us, because "they don't cultivate those types of relationships". They even called aftermarket installers on our behalf to determine how much it would cost to have XM radio installed (one of the missing standard features and something I specifically asked about before purchasing). I asked many times to speak with a manager or decision maker in dealing with our Team Leader, John Muir, and that request was only granted twice in the 3 months we tried working with them. Each of the two individuals I was allowed to speak with eventually told me they were not in a position to give us a resolution either. They believe that the car's value is not affected by these issues. In fact, John Muir stated several times that something like XM doesn't affect the car's value, that they value cars on mechanical soundness and condition. Our sales team spent the whole evening we were there buying the car talking about their Christian values and what a good organization they were, but when it came time to step up and walk the walk, they refused.

mandeelynn14

Apr 29, 2014

I just bought a 2014 Subaru Legacy. Although the dealership did not have the exact model I wanted, Jesse and the rest of the team worked to find the perfect model for me. Jesse went above and beyond to answer all of my questions. I am thoroughly pleased with my experience at Subaru of Wichita. This is the third new car I have purchsed, but it was my first time dealing with the folks at Subaru of Wichita. It was my best car buying experience by far.

14Crosstrek

Apr 27, 2014

Had never considered Subaru before--always driven Toyota--but these guys had great knowledge of their product and really sold me on switching to Subaru. They gave me great service and went the extra mile to make me a very happy car buyer.I loved the gift bag. Thank you Tyler, Matt and Josh.

r55kingsley

Apr 25, 2014

We live in Missouri and drove to wichita to purchase our 2nd subaru from this dealership, they are that good. We will definately be back.

norshir

Apr 23, 2014

This was our first experience with Wichita Subaru and dealing with Salesperson John Goldsmith. John was professional yet friendly, made every effort to find the car with desired options and price we desired. We appreciated his efficiency and service and demonstration of the vehicle. We drove nearly 200 miles each way to buy the car from John, we will return when we purchase our next vehicle.

rkuhnke24

Apr 20, 2014

We began the process of looking at a vehicle 2 weeks prior to buying our first Subaru. After visiting many dealerships, it was refreshing to walk into a dealership that did not pressure us to buy anything right away. We were able to test drive several vehicles on our first visit with John Goldsmith. He was very knowledgable about the different vehicles and packages, but more importantly he treated us like real people rather than just treating us like another sale. He created a comfortable atmosphere with casual conversation. He was able to answer all of our questions honestly, and when we decided to leave he gave us his card, and allowed us to leave without any pressure to buy that day. He did a follow up contact via text message just to remind us that if we decided to return he would be happy to help, but he again, did not pressure us to buy. After visiting several other dealerships, our decision to return to Subaru of Wichita rested upon our experience with John Goldsmith and the quality of the Subaru vehicles. He was patient and willing to work with us as we visited and test drove a few more cars. We still were not sure we were ready to buy, and he allowed us to leave without any pressure to buy that day. Again, we visited other dealerships, but none gave quite the experience as Subaru. We returned to Subaru of Wichita the next day after contacting John Goldsmith that we were ready to buy. He told us he would set aside time to help us with the process. We all went through the lot to determine the vehicle that would best suit our needs. Once we decided on a vehicle, John Goldsmith and Josh Krause, sat down with us to discuss numbers. Needless to say, we did not reach an agreement that both parties were comfortable with. On our way out, John Goldsmith took the time to discuss the different vehicle options without pressure. We told John that we may not be ready for a Subaru and left the lot. Fortunately, 30 minutes later, John Goldsmith called us back and wanted to see if they could earn our business by giving them one more shot. At this time, we sat down with John Goldsmith and John Muir, to discuss different options that had not been discussed prior. At this point, we were put on the right track to find the perfect Subaru for us that would fit within our price point. It was a long process that had us going back and forth between cars, but both associates remained patient as we continued to find the right Subaru for us. During this whole process, we needed to go home and let our dog out as he had been in his crate for several hours. John Goldsmith was gracious enough to offer us a free ride to our house to let our dog out, so we could continue negotiations. The above and beyond support we received from Goldsmith and Muir was uncharacteristic of the several other dealerships we visited. While we always knew that Subarus were extremely great vehicles, the experience we received at this dealership "sealed the deal." They were able to work with us through the 9 hours of negotiation while remaining patient, understanding, and conscious of our needs. We are pleased to say that we purchased our first Subaru Outback and We Love It!

Obert

Apr 17, 2014

Very friendly and helpful staff. Our main contact was Samuel Cheyney. I can't say enough. Samuel was awesome. As was the rest of the staff. They care about you as a person and are all very knowledgeable in the vehicles they sell. They want to make your car buying experience a great one, and they did!! Subaru should be very proud to have a dealership like this location respresenting them.Our car buying experience could not have gone any better. They spent time with us in every step of the way to make sure we "drove home happy". They worked hard in getting us the best loan they could, which was alot better than other places I checked.We have tried to purchase vehicles in Wichita before and ended up walking out of the dealership. I would HIGHLY RECOMMEND Subaru of Wichita for your next car purchase.

horv77

Apr 16, 2014

This was the easiest car purchase I have ever had. I test drove a 2014 Subaru WRX Hatchback at a dealer locally, Denver, but they did not have the trim level that I wanted. In fact there wasn't one remaining in the state. I went online and found one 500 miles away in Wichita. I called them up and spoke to Tyler. It took about 30 minutes on the phone to secure the car and begin the purchasing process. The car was already on sale so there was not any haggling over the price. I simply put down a small deposit and then waited for the dealer to receive the car (the car was still in transit). Once they received the car they overnighted the paper work. I filled out the paper work and returned it in the post marked envelope. They then processed the paper work, and set up the delivery date. The delivery of the vehicle was FREE. A few days later I received my car at my house. Brand new car, good low price, great low payments, and free shipping. I couldn't be any happier with my buying experience and all it took was a 30 minute phone call, not spending hours in a dealer.

mydarkesth0ur

Apr 14, 2014

Going into this review a few things need to be noted, i am a soldier from ft Riley. Every time i decide i want to head down there it takes me 2 hours and a total of 118 miles. It is the most boring drive with nothing to look at. I know that when i pay that toll and get off at the exit i'm in for an experience. There is a total of 5 dealerships that i could have chosen to make my Subaru purchase. I chose this one because of the reviews and my first experience. I am very meticulous and methodical when it comes to doing anything. I personally visited all dealerships in 250 mile radios of my house. To be blunt they are all crap. Subaru of Wichita was the only one i felt like my time was well spent. Immediately from the other places it was a hassle to buy a car and know body wanted to help me. I was judged from the beginning because of what i drove and wasn't worth anyone's time or money. The stance was as if they were better than me because they had something i wanted and they sold cars. To be clique it was the iconic scene from Pretty Woman. Needless to say they were wrong. When i first called i was greeted by none other Than Travis Nebergall. Talk about professional, this is the best dressed and actually caring person that i have ever dealt with on a purchase of this magnitude. He really is passionate and really gives a sat#$ about what i want, ill repeat that for the slower ones reading this ( WHAT I WANT) not what the dealer has to meet a quota or what will look good for him, but my needs. So from the get go we hit it off and enjoyed talking to him and learning from his vast knowledge. I thought i knew all about what i was talking about, but one sit down with this guy and you know he is the real deal. I literally call him all the time just to bs and ask stupid questions whenever i want. Kind of weird but when he sees that i'm calling no matter what hes doing he answers the phone and is ready to help even on the weekends at 8 in the morning, really! I have made things so difficult for him and he never falters on his commitment to his job. I first bought a 2014 Outback, and in the back of my head i knew i would be happy but never happy enough until i got that elusive 2015 STI. So after a long car purchase of my 2014 Outback that i kept for 4 months, i knew it was time to head back to the only Subaru dealership that i trusted. I told Travis what i wanted and he explained the wait and everything involved in the STI in order to get one. He was at work early one day ( i know right that goes back to that caring part that i mentioned earlier) so hes doing is job early and sees this bad boy roll off the truck and starts blowing my phone up telling me to jump on this. I didnt even hesitate because i trusted him and everything he told me. I secured my deposit and the rest was history. The next day i rolled up at 8 which meant i got up at 5:15 got ready and drove my 2 hours that i didn't mind because of the amazing staff and experience. I mean this places serves something awesome on the weekends on Saturdays, always having something good like pizza, burgers, popcorn, and sodas. All you want, Travis always offers me something before he goes and grabs something for himself. Even if he has something already he wont eat it in front of me until he has made the offer himself. Back to the paperwork that was already good to go before i get there. I see the STI and sprint to it and Travis tells me its all ready for me to take home. This thing was so pristine and shiny that you could have eaten off the hood if you wanted to. All the credit cant go to Travis, he is part of a big team that helps each other with there success. Adrian Hicks is the one who broke the finances down on a 5th grade level piece by piece explained all the benefits and extras. As i said before im difficult to deal with and oyu know i had 50 questions halfway through it and kept interrupting him. He didnt even flinch or get frustrated because he is a professional and knows how people are. I made them jump through hoops and rework the paperwork like 3 times because i couldn't decide how much i wanted to put down. In the end it was finished and the car would be mine. Josh Krause was there to wrap it all up and finish it off with pics and wishing me luck. He went way beyond what he was supposed to do as his job. He threw in a few things that came out of his own paycheck. He game me that awesome STI shirt, you know that cool black one that was hanging up once your in the accessorizes dept. Retail cost was 25$ and he saw me eying it up and down so he just gave it to me, class act right? That doesn't even begin to describe it. Remember when i said i had a 2014 Outback that i loved but just didn't get that ooh feeling when i drove it because i knew in the back of mine ill always want the STI. It was a big debate in the Terry household and a lot of kissing up to the wife to make a dream happen. During the car purchase he asked me what my plans were for the weekend. And i bs u not, out of his own money he put a thank you note in the glove box with a brand new 100 dollar bill that said take your family out for dinner. This came out of his pocket not from Subaru of Wichita. Talk about a gentlemen! They even cut me an amazing deal on the upgraded speakers for the STI. Everyone at the dealership was saying how cool it was to get it and being jealous, it was a big deal as it was the first one Sold there. They had a big photo opp and snapped a ton of pics and made me feel really special about the whole thing. I felt like a Rock Star! I can say with the utmost confidence that i believe in the future they will be #1 in central united states beating out Colorado. Withe great people like the ones described about i cant see them failing. When the owner decided to make changes to the car buying business along time ago, he didn't just create a great place to buy cars. He made ( the template ) on car buying and how its supposed to be done, he smashed this one out of the park. I will continue to come here as it makes me feel like home. No matter where im stationed at in the US ill always but my Subaru's from Subaru of Wichita! Some of my friends have bought cars from the dealership as well!

Ktate1

Apr 8, 2014

I cannot praise Subaru of Wichita enough. After test driving several cars at many different dealerships, I am so thankful to have made the call to this dealership. John Goldsmith was most professional, honest, fair and helpful. We negotiated a deal quickly over the phone and John kept me informed daily until my car was ready (they had to order and install a few accessories). When I arrived to pick up my car, several other employees introduced themselves and offered any assistance needed. The four hour drive to this dealership was well worth it. John called to make sure I returned home safely and has since called to ask if I had any further questions or needs regarding the car. I have no doubt that every future car purchase I make will be with Subaru of Wichita.

Dingooooo

Apr 7, 2014

I have been looking for a vehicle for about a month. I have visited five dealerships in the Wichita area. Needless to say I did not buy a vehicle at any of them until I visited Subaru of Wichita. My first encounter was with Jesse James Powers. He approached my wife and myself and introduced himself. I was kind of surprised that there were not several sales people standing around waiting to attack. Jesses pleasant demeanor put me at ease quickly. He explained that the salesmen were not commission based and we looked at a 2014 Subaru Forester. Not having researched the car he answered all of my questions. His knowledge of the vehicle amazed me. You see some of the sales people I had dealt with at the other dealers barely knew the make of the car they were trying to sell . Jesse also apologized for the construction when we went into the showroom. He offered refreshments and made sure we were seated away from all of the commotion. This allowed our conversation to be private, more relaxed and friendly. After some initial numbers were discussed Jesse brought John Muir into the conversation. John was pleasant to deal with and I feel he worked in the best interest of the customer and the dealership. At the other dealers I felt they had their own bottom line at interest and not the customer. The next day Pete Williams presented us with all the paper work. The forms were completed and Pete explained what each form was and why it needed to be signed. He too answered all of my questions. All the legalese can be daunting to one that doesnt deal with it often. But Pete was patient with my questions. Once all was signed and the keys were exchanged Jesse set-up the hands free Bluetooth and downloaded my contact list to the vehicle. He introduced us to Trish and Kyle. Both were very helpful and seemed genuinely happy to work at Subaru of Wichita. Without a doubt this has been the best car buying experience I have EVER had. Kudos to all and I look forward to working with each of you again in the future. Thank you for making this experience so pleasant.Sincerely Jim and Pam

kuger4119

Apr 6, 2014

Overall, I had a great experience purchasing our car from Subaru of Wichita. Travis was a wonderful representative for the dealership and did not apply any undue pressure or antics that have discouraged me from buying a car from other places. I appreciate the way that the dealership worked with me on price (even though everyone always wishes that they could get it for less). The only reason why I marked the quality of work down to 4 is that after getting the car home, I noticed that there was a bubble in the sidewall of one of the tires that I had not previously seen. I didn't complain too much about it to Travis since I had mentioned that the tread condition on the tires was pretty poor and it was one of the reasons that I got a lower price on the vehicle. Also, Travis did get it arranged for me to have a new tire that I supplied mounted and balanced for free. After looking at the pictures of the car that the dealer had put on the internet, I realized that there are two pictures that show the sidewall bubble if you realize that it is there. No dealership should send a car out to the public with a tire in that condition and it should have been replaced before being put out to sale. Again, a great experience overall and I really like the car. Travis was great and I will definitely talk to him again when I'm looking for another car. Lance got us a great rate on financing and was easy to work with. Finally, the reason why we came to look there in the first place was the brilliant management of the situation with the idiotic union people. Kudos to Subaru of Wichita for that.

hhayden87

Apr 4, 2014

It was a great experience, they always answered my questions promptly and accurately. There was a slight misunderstanding but they quickly corrected it. They also delivered my car to me, even though I live 3 hours away from the dealership.

robertjabara

Apr 3, 2014

We bought our new Subaru from Subaru of Wichita. We worked with Jesse James Powers and Scott Thomas. They are very knowledgeable about the car we wanted and helped us through the process of deciding on the exact model and options that would suit our needs. Jesse took time to explain the new car and even helped my wife set up her phone to the Bluetooth. We felt no pressure to buy and were pleased with the methods of both Jesse and Scott to fully inform us of the process.

Csoukup

Apr 2, 2014

Jesse and John provided an exceptional level of customer service!! Jesse was very friendly and worked hard to find a car that met our needs. He tailored the options to best suit our family and was very thorough and informative. John did an excellent job walking us through the process and the next step. He helped take the stress out of a stressful situation. This was truly the best car buying experience I have had.

kathycox31164

Apr 2, 2014

We came in to look at used cars. Jesse found exactly what we were looking for immediately and after a test drive, we purchased the car. In the course of conversation, we talked about replacing our truck. We had very specific requirements, so we hardly thought he could meet those needs. But he did and we not only bought the car, but the truck, too! Special kudos to the others who also made our car/truck buying experience the best ever!Sam.Peggy.Josh.Thanks to all of you!We definitely rode home happy!

Patb12

Mar 31, 2014

This was the most pleasant experience I have had purchasing a car in the last 48 years. The sales personnel are awesome people. A great dealership. Tim is an awesome young man. I would highly recommend this dealership. I also love my new Outback. Thank you Subaru of Wichita

rosa1820

Mar 31, 2014

As soon as I walked thru the door the no one said anything to me until Kameron got up and greeted me and my mom he smiled real big and showed me around, he answered every question I had and he stayed with me the whole time till the car I was looking at was mine and even then he still helped me with everything even after I had the keys and all the prices were ok but Kameron Hale was incredible ! I would recommend him to all my friends and family. Best experience I have ever had looking at a car !!!

rcsweet

Mar 30, 2014

We woke up and both had time to look for cars that day. I always have wanted a Subaru and a 5 door fits all my needs. We found the dealership and within minutes we were test driving our picks from the lot. We decided and went in for paperwork. This is usually when I decide that a new car is not worth the hassle but Tyler was great a keeping the procedure easy and even though construction was going on we were very well taken care of. Adrian explained everything and we left in my tangerine XV Crosstrek.

Single mom 2365

Mar 30, 2014

I'm a single mother with a limited income I know this dealership will take the care of me I'm so happy I worked with Travis Nebergall not only did he explain my credit history to me he has shown me how to buy a car from the right people' I will back & tell all my friends thanks again Travis.

ksdigitalwave

Mar 30, 2014

Scott and Travis made my new car purchase smooth and easy. The transaction was quick and flawless! Thanks and looking forward to future with staff at Wichita Subaru!

JonBennett1966

Mar 28, 2014

Travis Nebergall was up front and honest and willing to go the extra mile to ensure my car-buying experience was good one. I will definitely bring them my business again.

Mjbass

Mar 27, 2014

Travis Nebergall was very efficient as well as personable. He did not pressure us at all. He stayed in touch for several days after our initial visit but was in no way trying to pressure us into buying our Outback. He was informative on the Forester as well as the Outback. Travis fought hard to get us the best deal on our trade-in. When deciding to buy a new vehicle after test driving the Outback as well as the service and help from Travis we did not look at any vehicles at other dealerships. Before we drove off in our Outback Travis went over many of the aspects of the car. He even helped us with the Bluetooth for a cell phone. Travis is the kind of young man we would consider a friend! I truly hope to stay in touch with him!

sjlouie

Mar 25, 2014

Everyone I dealt with was friendly, knowledgeable, and honest. I felt no pressure, and a fair deal was agreed upon quickly. Overall, a very pleasant experience!

Hanna333

Mar 24, 2014

Best service ever! Made the process very easy and even allowed my dog inside. I will recommend a Subaru to anyone looking to buy a vehicle and will send them to Subaru of Wichita. Thanks again to you all.

DonitaBarlow

Mar 23, 2014

This is a superior dealership. They go above and beyond to make things right that most dealers wouldn't have done. Had to return a vehicle that had run into being a " Money Pit " of issues all mechanical troubles. Mr. Rhodes went way above to get us traded out of it and into a MUCH nicer vehicle..It was an awsome experience knowing that dealers treat people like they are really people and not just a way to put money in there bank!!!I have told everyone I know how awsome we were treated and the deal that took place to correct the issues we had. They are all blown away.We will for sure be coming back when ready to trade again someday, and I'm reccomending them to all my friends..Thanks for a great deal guys!!

matdealem

Mar 23, 2014

Travis was very friendly and most helpul in helping us find what filled our needs. His knowledge was a great asset in guiding us to a decision. I will recommend him to all my friends when they are looking for a new car. He made the hassle of buying a car a pleasurably experience. Thanks.

huffman54

Mar 22, 2014

I would have to say that I had a good experience doing business with this dealership. Travis and Adrian worked hard to figure out what I wanted and the price I wanted it at to make the deal happen. Never pressured and shot straight when it came to dollar amount.

cyn56

Mar 21, 2014

I came in just to test drive a Subaru Forester, but ended up buying one on my 1st visit. Travis was very knowledgeable about the vehicle and was able to answer all my questions and put me at ease about the purchase.

katieguidry0327

Mar 19, 2014

We came to this dealership in search of a Subaru because one week ago ours was totaled. Before coming to this location we actually visited a few other car lots and left extremely dissatisfied and hoping to find somewhere that would consider our needs and price range while being friendly. We were extremely pleased with the service that was provided at Subaru of Wichita. Everyone that we spoke to was amazing and did everything they could do to help us find the vehicle we needed at a price within our range. Jesse was so friendly and I enjoyed talking with him while waiting to start on our paperwork! I would suggest Subaru of Wichita to anyone and everyone, not only for the amazing safety in the vehicles but the experience of shopping for a vehicle at this location! I appreciate everything that these people have done for us and want to thank them from the bottom of my heart!

Betsy4June

Mar 17, 2014

Sam was very helpful and patient since this was my first car I was buying and he even stayed late so he would be there when I came to pick up the car.

polkmn09

Mar 15, 2014

From the moment we stepped into the dealership, the experience was very positive. The staff we worked with Travis Nebergall and Adrian Hicks were very knowledgeable and courteous in helping us with our model selection. I am a tough customer to please and these gentlemen exceeded my expectations in all areas. I would not hesitate to recommend this dealership to anyone.

taraepena

Mar 14, 2014

I highly recommend using this dealership! Everyone there was so nice, and looked as though they all enjoyed their job. Employees that I was not directly working with were going above and beyond to help keep me and my 3 small children comfortable as we waited. Tim and TJ were so pleasant to work with, I immediately trusted them to help me get a good, reliable vehicle to suit my family's needs. They were completely upfront about any possible concerns,there was no point that I ever felt pressured or like I had a dollar sign hovering over my head and I believe they were genuinely concerned that I make an appropriate,affordable purchase. I am still in shock at the rate they got me!! The business itself is inviting, comfortable, and the popcorn&beverages are definitely a plus when car shopping with kids in tow! Thank you guys so much for the positive experience! I will not go to any other dealership for any future needs.

LuckyTCB

Mar 14, 2014

Sales staff was extremely friendly and not in the least bit pushy. They worked very hard to get my business and answered every question fully and completely. In the end they made me want to do business with them and not the other guys.

jnitastep

Mar 9, 2014

I choose to give the ratings I did because from the very beginning starting 2 weeks ago the salesperson contacted us and made us feel as if we were valued even though we didn't decide to buy then. Once we did come to the dealership we were greeted with smiling faces, and a sense of warmness...genuine warmness. Our "tour guide" Tim Zauche was awesome!!!, he took care of our needs and ensured we had everything we needed while there. My ONLY complaint if you could call it one, is the length of time it took for the deal to process, but once again even with that Tim made sure we had lunch, which the company provided, along with drinks and entertainment...I felt like a valued customer despite what my credit score said....and for that the Stephens family truly thanks you!...be blessed.

johnnyandgenesee

Mar 8, 2014

This has been the best dealership I have deltwith in a very long time. My 18 year old son bout his first car from adealership and the treated him with so much respect. My salesman demetrius williams worked hard to find my son a truck he could afford with the money he had saved. He didn't try and sell him on a more expensive truck that he couldn't afford and he truly was honest and genuine. Along with buying a used truck they gave him the best warrenty around. I Feel that we were blessed to find this dealership and this salesman. I will buy my next truck with them.

cpham111

Mar 7, 2014

I went to six dealerships comparing various vehicles before visiting Subaru of Wichita. The day I walked into the dealership was the same day I drove away in a brand new 2014 BRZ. I decided to purchase from Subaru of Wichita for good reason; out of all the dealerships I saw, they had the best customer service, vehicle selection, and price.I appreciate Subaru of Wichita's customer service, they are very friendly and answered all the questions I had. The salesman wasn't just a salesman, he actually had an honest appreciation and knowledge about cars (something that other dealers lacked). Furthermore, at no time did I feel like the dealer only cared about selling a car. Rather, the dealer was focused on making me a happy customer. They took me seriously as a buyer and practiced professional and honest business. A bonus to their service is that they have free fountain drinks and popcorn, and they even had free pizza during day I was there. Their lobby also has televisions in case you're waiting for vehicle service or some other circumstance.Besides the dealership's outstanding customer service, they had the best selection of cars and prices. When I went to look at BRZ's, they had more than any other dealership in several colors in both Premium and Limited models. When it came to financing, Subaru of Wichita was able to give me the best deal. This means a lot since I did not mention exactly the prices I was offered elsewhere for the same vehicle.I recommend purchasing from Subaru of Wichita because they are the best dealership. They have superior customer service, selection, and pricing. I couldn't be happier with my car purchase and I am glad to have my business done with Subaru of Wichita.

lunatic73

Mar 7, 2014

Met Adrian while looking at the cars on the lot. After talking about what I was interested in he introduced me to Travis Nebergall. Travis explained more about my selections. Three days later I was picking out the car and Travis helped the purchase process go smoothly. Thanks to Subaru of Wichita I had an enjoyable Car buying experience.

brando89

Mar 6, 2014

Subaru of Wichita was my choice in a dealership, mostly because the sales people are non commissioned. Once i entered the facility, everyone was nice and very polite. I didn't feel pressured into buying a car. I simply told them what i wanted and they delivered no questions asked. Process was very quick and easy. I might have been in there 1.5 hours, including test drive, to walking out with my new car. Oh, and don't forget they have free food, soda machine, and free car washes. Best experience for me. Thanks.

mab1998

Mar 6, 2014

We were greeting by very friendly staff. They offered snacks and drinks and entertainment for the children. There was no pressure to buy, and we feel we definitely got a good deal. Matt and Roger were so nice and easy to work with. Marsha, in the title department, very patiently helped us with our out of state title transfer. I will definitely start here next time we are in the market for another vehicle!

gdgriff

Mar 5, 2014

The level of professional and focus on true customer service is nothing short of outstanding. Everyone involved were great and I would recommend this dealership to everyone.

mcpaltan

Mar 5, 2014

Everyone at Subaru is friendly, efficient and gets the job done. I'm busy and had some scheduling challenges but they accommodated me very well. Travis N. Did a great job of coordinating everything. I am very happy with my purchase and love my Outback. I would recommend this team to family, friends and colleagues any time!

sbunn26

Mar 5, 2014

Emailed interest in a car from the Subaru of Wichita website and had response from Matt right away, worked to set up a good time to test drive and was able to acquire the vehicle I wanted from another dealership within one week of test drive. Josh worked to get my 'have to have' APR / terms from a creditor late on a Saturday afternoon. Everyone in the dealership was very kind, even staff we were not working with, especially to my 'don't want to spend two Saturdays at the car dealer' toddler. Have been responsive to questions after we drove off the lot, too. Overall a great experience from start to finish and I would be happy to work with this team again and recommend them to others.

Coachp34

Mar 4, 2014

Great service will be back for sure and I will send my friends and family here. The sales guy ls and all that work here we're great with us and the kids

FredoniaGirl

Mar 3, 2014

Summed up in a word... Refreshing!From the moment we got out of our car to the moment of purchase the team did great! No pressure to look, no pressure to buy, just come see what they got. The team was there to help us in every way- from looking up car info, to test drives, to friendly service, to the relaxing atmosphere, to honesty about the vehicles we drove and pricing. It really took the "burden" of car shopping and made it fun! :)I just want to take a moment and thank both Travis Richardson & Dusty Rhodes for all your help getting us into our new car! We loved both the way the team works together and your willingness to help us so generously! Thank you, THANK YOU!

TravelRN

Feb 27, 2014

I have never had such a positive experience as a woman at a car dealer. They treated me not only with respect, but really gave me a lot of information on not only the vehicle I was interested in, but also the "vision" of the company and what their goal is. I was so impressed with the knowledge base of not only my salesman John Goldsmith, but also the finance guy John Muir who came over, sat down, and explained all my financial paperwork in laymans terms so I really understood everything on my contract that otherwise I would have just gone ahead with, not understanding all the little charges for things that now make sense! I was buying this car so that I could give my old car to my daughter for her 16th birthday. When my salesman John G found out about this, he offered to help make it a surprise by bringing my car in, having it washed and cleaned up and putting a big bow on top for me! She thinks I traded the car in and has no idea this is even planned! We are planning this for Saturday and I'm so excited ! She cried when I told her I had to end up trading the car in, because our intension was for her to get the car for her birthday. What dealership does that? These guys are awesome and treated me like family. I would never go anywhere else to buy a car now and tell everyone I know! You're the best! Tori Bean

Nicky17

Feb 26, 2014

John was very understanding and helped me get my payment down to were I could afford. To me he went out of his way just to help me out. I have referred him to my other friends already because I know that he will not screw them and will be straight up honest on everything thing. Now days that is very hard to come by. Most cars sales people really don't care if they screw over their customers cause in the end they are getting paid whether or not if they like the car. Not with John he showed me he cared n went out of his way just to get me in a payment I can handle plus I car that I love to drive. We need more people like him out in the sales market.Thank you Sincerely a satisfied customerNycole Johnston

ljohnston99z

Feb 26, 2014

From the time we walked in we were welcomed and taken care of. We told them what we could afford to pay and they got us options. This is my first experience with Super Car Guys, and as for them, so far awesome. As long as they can really do what they said, we are going to be Happy Car Buyers!!! As for our Sales rep., Don Walker was super funny and he was sure to assist us through the whole process. Don was very informative about every step, and very helpful. We would recommend going there to buy a car.

mightyb91

Feb 26, 2014

Jimmy Was Amazing! He Was Super Nice.He Was Fun And Helpful. He Did Everything He Could To Help. He Was Very Patient And Understanding. He Does Everything He Can To Help Out. He's Great. Will Definitely Go To Jimmy When I Need A Car.

Ashrum91

Feb 25, 2014

Phillip Kennedy provided the most pleasurable buying experience. I could not have chosen a better dealership to go to! It was a fun car shopping experience, no hassle, and stress free! Phillip Kennedy was very knowledgeable, answered all of our questions, and did a phenomenal job! Me and my husband would never go to another dealership! We are very happy with our purchase, Phillip Kennedy, and rest of the Subaru team.

jnkklc6

Feb 25, 2014

We were treated with much respect and could not ask to be treated any finer. Everyone we talked to knew their job and the details of the car and what to expect from it. We were made to feel at home. I was given the price I ask for. I would recommend this dealer to anyone who might be in need of an honest car dealer and employees.

Ashton2214

Feb 23, 2014

Both of these guys were extremely helpful. They were very patient with me when I was running into obstacles with my insurance equity. They both were especially friendly and I would recommend anyone talk to them if your buying a new car because they treat you like a friend when you go in there like asking how your day has been Nd so on I had a very great experience here they made everything so much less stressful

TamaraW1

Feb 23, 2014

We had a great experience at Subaru of Wichita. My husband and I went in to test drive several models we researched online, but we didn't plan on buying a car for a few weeks. We worked primarily with Samuel Cheyney and Sam Steele. They were both very nice, polite, and helped us feel comfortable throughout the process. Before going to the dealership, I read about their no-pressure tactics but was still a bit skeptical. However, we felt no pressure throughout the process, and both Samuel and Sam were patient and attentive while we looked and asked questions.We ended up purchasing a car the first day of our visit, but I felt as if we could have comfortably walked away at any point to discuss or research further. We felt zero pressure and gained really helpful information from the sales staff. Josh Krause went through the final paperwork with us, and he was very friendly and easy to work with.I was dreading car shopping initially, but we had a great experience at Subaru of Wichita. It really was a stress-free experience with no pressure and a friendly, helpful staff. Thanks to Samuel, Sam, and Josh for getting us into a car that fits well for us at a price we were comfortable with!

John Yeager

Feb 22, 2014

In searching they were very helpful with quotes. I requested a quote for a few vehicles and they got back to me by the end of the day. They didn't continue to bulldog me about it afterwards either. Great job.

1royboy2

Feb 19, 2014

My wife and I were not sure at first about which car we really wanted. We made a pest of ourselves at a number of dealerships of different makes. The folks at Subaru of Wichita and Travis Nebergall in particular were always tolerant of our many visits. They always knew their product and were able to guide us to the exact vehicle we were searching for and a price that we were comfortable with. This was a pleasant experience for us and Never felt pressured in any way. We are pleased with the car and are looking forward to a long relationship with Subaru of wichita.

sethcarder35

Feb 19, 2014

This was my first time car buying so I didn't quite know what to expect. I had heard from others the pushy nature of car salesmen so I was prepared for the worst, but what I found was the complete opposite. EVERYONE, especially Jimmy, were over the top friendly and welcoming. As soon as we came in we were offered free drinks and food. We got to test drive two cars without being forced into trying them out. They treated us like family. It was a wonderful car buying experience and I don't see myself purchasing a car from anyone else. Unbeatable customer service and prices. The #1 place to buy a car!

dw14

Feb 18, 2014

Of the many cars I purchased over the decades, this was the best buying experienced I've had! Dealing with Travis Nebergall and Adrian was a pleasure, every question was answered every e-mail promptly responded to. Travis went out of his way to find the vehicle I wanted with the options I wanted. He found an Outback at the factory in Indiana, that hadn't been assembled yet and had my name placed on it. Dealer prep and closing were handled professionally, everyone I dealt with at the dealership was courteous and helpful, from parts to sales to service! This is my second Subaru. I'm sold on the performance and safety of this symmetrical all-wheel drive vehicle, they do handle great in winter weather! "Confidence in motion"! Thanks to everyone at Subaru of Wichita for a great experience.

jward1168

Feb 17, 2014

Jesse and Chic were helpful and efficient. We had a really good overall experience and found exactly the car we were looking for for my son.

DEADmam

Feb 15, 2014

Jarrett went out of his way to try and help me find a vehicle in the price range i gave! He in no way tried to push me to spend more than i budgeted..He called me if a vehicle was available that i might like.i checked several other dealerships-but found them pushy and not listening to me..I would reccomend this dealership to others and i am in a position to tell alot of people

ClineSartin

Feb 13, 2014

The experience pur hasing this vehicle was exceptional from the time of inquiry to the time of purchase. Jimmy Davis was the gentleman we worked with, both over the phone and at the dealership. We had a specific color that was needed, he provided. We had an amount limited, he met that. The most impressive was the friendly, helpful attutude of Mr.Davis to the finance person to everyone at the dealership. We tried dealing with Subaru dealerships in Oklahoma City but they were not i terested in finding the specific color needed, the price range or the model preferred. Once at the Subaru of Wichita dealership the purchase process was fast and friendly. Plans to purchase another new vehicle in 4 years will be with Subaru of Wichita.Wonderful experience.

rueschultz

Feb 13, 2014

I came here from Buffalo N.Y. to pickup a van needed for our company. I received the Best service from all employees you could ever expect .Everyone done their job to make my time spent there as fast and easy as possible so i could get back on the road back to Buffalo N.Y.I would recommend this dealership to everyone

terold

Feb 12, 2014

This dealership, and Scott Thomas in particular, are extremely customer oriented. I returned to this dealership because of their commitment to selling cars without pressuring the client. I've been to other dealers who are condescending to women and as a woman I feel that this Subaru dealer in Wichita, KS, treats women with respect and intelligence.

AndrewJeter

Feb 12, 2014

This is the second car I've worked with Travis on and he has went above and beyond both times. He is one of the best salesman I've dealt with. Adrian has the knowledge and experience to guide anyone through the car buying process. Robert.....I mean ROGER is the miracle finance guy. I don't know what strings he pulled but he worked a deal I was worried about. Thanks to all the people that I talked to. I didn't meant a bad person there.

jllmjm

Feb 12, 2014

Scott was very friendly and made the process of trading in my car seamless. The process was smooth and he found the perfect vehicle for me.the finance team found me a great rate. The staff was friendly without being pushy. What a refreshing change. Thank you.

TJones76

Feb 10, 2014

I recently was shopping for a new vehicle, and Subaru was my brand of choice. Heuberger gave me the best offer. I called Subaru in Wichita and spoke with Travis Nebergall to see if there was anyway they could be more competitive, after a few moments on the phone I knew that I was speaking to an actual non-commission salesman Not only did he give me all the information that I was seeking, he was very courteous and prompt. He genuinely cared about my needs with my next vehicle, I ended up buying a vehicle from Heuberger when arriving to the dealership to pick up my new Outback everything changed, the price, options, ect. I was feeling forced in a corner, I ended up driving home with the Outback. Given the option again I would certainly have purchased a vehicle from Travis Nebergall and Subaru of Wichita. Honesty and trust is a 10 at Subaru of Wichita!!! Heuberger.....0

RJNagy

Feb 9, 2014

Travis was the main employee who I dealt with at the dealership however all others involved demonstrated high levels of professionalism and skill in their line of work. They are fast, friendly and explain the car buying process so the buyer can understand. They went well out of the way to accommodate for my vehicle needs. I would highly recommend this dealership to anyone who is a first time or experienced buyer

TheBubbaJoe

Feb 9, 2014

I hadn't been to a dealership like Subaru and been treated they way the treated me. they where kind and patient not at all pushy like Melhamlton ford is. The sales clerk patiently answered all of my question with patience and a good attitude. Thanks again for the excellent service.

CoreyZabel

Feb 9, 2014

Tim, John, and Roger were all great to work with. The experience was friendly and prices fair. I had a trade that was in less then ideal condition and we were able to get to numbers I needed to make the purchase. Great crew and will be back for the next car I need to replace. Best purchase process I have been through when purchasing a new car.

nursefarmer

Feb 8, 2014

After our daughter purchased her Crosstrek at Subaru of Wichita, we knew that was where we wanted to buy our Forester. Everyone was so friendly and helpful. Travis N. was able to find the one we wanted and it was worth the wait. I really admire the pride Travis and Adrian have in Subaru. We are proud to be driving a Subaru!

Caitlintheis

Feb 7, 2014

Very friendly! Awesome service. We would definately go back and buy another car from them. Benny was amazing and helped us through the process quickly

AmyMcDaniel

Feb 6, 2014

We had a wonderful experience with Subaru of Wichita. Jimmy Davis was our dealer and he was one of the friendliest car dealers I have ever met. He did a great job and helped us find the exact car we were looking for. We did not feel pressured to buy and we felt very comfortable through the whole process. Jimmy took our call every time we contacted him, he even helped us on his day off finalize paper work. He stayed late for us when he didn't have to. We will definitely come to Subaru of Wichita when we are ready to purchase a newer car in the future. I rated Jimmy a 5 on all of the questions that covered him and his service, because his a thoughtful, helpful and fun guy. He is a great car salesman and we loved working with him. I rated the price as good because it was a little more than we wanted to pay, but sometimes you have to give a little more for the car you love. Thanks again for making buying a newer car a wonderful experience. Thank You Jimmy!

EmilyM.

Feb 6, 2014

I've always been so skeptical about buying a car from a dealership, but my experience with Tim and his gang at Subaru of Wichita blew me away. I'll definitely be coming back, next time with my husband. Thanks guys! I love my Toyota Corolla!

potterkids4

Feb 5, 2014

What we loved most about our experience at Subaru of Wichita was the no pressure sales! We were able to look around the lot without a salesperson jumping in and trying to lead us where he wanted us to look. We found two cars we wanted to test drive so we went inside. Travis greeted us at the door, took some information from us and got the first car for us. While we were test driving the first car Travis got the second one ready for us. We loved the second car, a 2005 Mitsubishi Montero. No one tried to talk us into a newer car or tell us that we could not find what we wanted for the price we wanted to spend which happened to us at another dealership earlier in the evening. Travis and Josh found the best interest rate for us and we were not pushed into any extra service plans. Josh made sure we understood all of the paperwork and helped us get it all signed. All of this was done with a smile which considering it was an hour past closing was amazing in and of itself! When we got in the car to drive it home there was more than half a tank of gas in it, how refreshing. We have three more teens that will need cars, we will be visiting Subaru of Wichita again! Thank you Travis and Josh!Brian and Linda Potter

ssonger1

Feb 5, 2014

Needing to Purchase a Daily Commuter Vehicle.I visited Suburu (formerly Suzuki) of Wichita On line/ Website to review their Inventory. Using this as a view of the type and pricing of the Inventory on hand.I chose this Dealership to start with from other area dealerships due to having previously purchased two Suzuki's from this dealer.On this trip, I was looking for a previously owned vehicle to purchase.I found a vehicle that was, and is, much to my satisfaction regarding quality, price and service.Once again, the "No-Shark" staff of Sales and Financial had taken the time and effort to get me the deal I needed for purchasing a vehicle. Suburu of Wichita Ownership and Staff have showed, once more, that people do matter.

MorganDick

Feb 4, 2014

This was an awesome dealership and I will definitely recommend it to anybody and everybody! I will definitely refer them to Jimmy Davis as well. He made my experience a great one! He was kind, cleaned the vehicle up great and actually made me want to buy it! Thanks for a great experience!

wyattaustin1

Feb 4, 2014

Great experience! Made it as easy as possible to put me in a great car! Would recommend to anybody looking to buy a new car.

JHembroff

Feb 4, 2014

With Travis being my sales person it was like making a new friend. He was able to get me a great car, at a good price. He also continued to stay in touch with me even after the sale in order to make sure I was continuously satisfied with the car. Very personal and a overall great guy.

akaleo

Feb 3, 2014

This was the best experience I have ever had buying a car. I have spent months researching consumer reports and had put off the process for so long because I dreaded the whole negotiation process and everything that goes with it. I was a member of the Saturn family for 20 years and now having to decide where to go next was nerve wracking. I found my new "family"! I couldn't be happier. I have already recommended to my boss who is shopping for a new car to come see Subaru of Wichita. Scott Thomas was Excellent and took the time to answer my many questions. Roger was Awesome! Scott Pittman is a great owner and made me feel like he truly cared about me! I love my new car! Thank you! Thank you! Thank you!

Peteandnancy

Feb 3, 2014

My husband initially visited this dealership because it was formally Suzuki and we were in the market to purchase a vehicle. Suzuki was very competitive on the price and he wanted to see what the ride was like. Though the building said Suzuki, Subaru was in the process of converting the dealership to their brand and we didn't know much about the product, and didn't know anyone who owned one. He was welcomed at the door by Jesse Powers and continued the conversation over several weeks while we continued to compare vehicles. My daughter and I went in a week later and test drove a 2014 Forrester. I couldn't get this car off my mind and over the next few weeks, every car I test drove was compared to this one. The things I liked: visibility, ease of access in & out, smooth drive, turning radius, feeling of spaciousness inside. Since that initial test drive, I have learned a lot more about Suburu and the superiority of their product. The only new car we every purchased was a Mazda MPV in 1990 and the process was horrible, one we promised each other we would never repeat. We have been used car owners since that time and fully intended to find a used Subaru, but owners just hold on to them, another testament to the reliability of the car. We are today the owners of a 2014 Forrester, still in the honeymoon phase and discovering new things to love about it daily. Jesse was an ideal representative for Subaru, presenting facts, not denigrating the competition, and answering all our questions. Adrian could talk motors and engines, torque, etc, a language I don't speak, but my husband does and he enjoyed the time spent with him.

nsbartel

Feb 2, 2014

We picked up my new car on my birthday and there was a huge gold ribbon/bow on the hood of my car. How fun !! Thanks

cddagg

Jan 31, 2014

It wasba great experience and would definitely recommend to friends and family. Salesman and team leader went extra mile to make this a memorable purchase

Abshier

Jan 29, 2014

Mr. Jimmy Davis has sold me all four of my Subaru's. The last purchased (Dec.17,2013) was a 2013 Forester 2.5X Touring that Jimmy thought I would like because it had some features as in the old outback that I loved. Jimmy was right! Please know Jimmy has always shown a car to me with a caring and dignified presentation. He has never pressed me to buy - just points out the positive features. He respects my time and answers questions immediately - indeed, he knows his product. Each person I worked with was friendly and knowledgeable. They represent a team Subaru of Wichita can be proud. I have been asked why I keep buying Subaru's from this dearlership. My answer: because the people make you feel welcome, they want you to be pleased with your purchase and those in the Service Department are well trained in maintenance. I have never experience the need to return due to poor workmanship. And, certainly not least, Subaru's are so dependable.

dblack62

Jan 28, 2014

The minute my husband and I drove up to the building, we were greeted very respectful and with smiles. I noticed that all the people that I saw that worked there seemed to be genuinely interested in making us feel welcome. They seemed to love what they were doing. We were waited on hand and foot and treated with respect. Before I met with Matt Friskey, our salesman, it seemed like everyone was trying to make sure my husband and i were taken care of. Matt greeted us with as smile and a warm handshake to start off with and continued the process with the same genuine and sincere kindness and interest that everyone else was already doing. From start to finish, Matt made sure we were comfortable and taken care of. He was very patient with my elderly husband and let him take his time doing what he needed to do. For that, I am truly grateful. I definitely will recommend your Subaru dealership to everyone I know. It truly was a GREAT experience. Thanks to everyone on the Subaru staff!!!!

TyO29

Jan 25, 2014

Great service from start to finish! The best experience I've ever had at a car dealership and I will tell anyone who is looking for a vehicle to come here first! My next purchase will definitely be from Subaru of Wichita!

biglarry

Jan 24, 2014

To say that I am "happy" with my decision to purchase a vehicle from this dealership would be an understatement. I am a repeat customer of Scott Pitman's,with purchases for myself and other members of my immediate family for almost two decades.Scott seems to always surround himself with great people, and this group is no exception. John Goldsmith,Josh Krause, John Muir and Dusty Rhodes went above and beyond what any customer could expect or hope for.They explained everything in great detail,worked out challenges that I have with my credit ,offered great advice and insight into helping me address those challenges and overall just made me feel that they really had my best interest in mind.Even after I Changed my mind on the vehicle choice midstream (not a challenge). Every person in the dealership, whether working on your purchase or not makes you feel welcomed and comfortable making it a pleasure to be a part of the extended family of the dealership.Already planning for my my next purchase; What can I say "THESE FOLKS DO IT THE RIGHT WAY."

Missyp

Jan 22, 2014

What a wonderful experience from the moment we walked in the door! The no pressure culture coupled with the genuine care and concern about our needs puts this dealership to the top of the list in the entire state of Kansas for any of your car buying or service needs! Bravo Subaru of Wichita!!!

JoshuaPlumlee

Jan 20, 2014

From the moment I picked up the phone to call Subaru of Wichita, I was very impressed with the friendliness and helpfulness of each of its employees. The dealership provided me with lunch, a multitude of smiles and handshakes, even a ride from the airport! My car purchase with Subaru of Wichita is one of the best experiences I've had as a customer in any retail setting and I would not hesitate to recommend this great team to my friends, in Kansas or in my home state of Arkansas!Jimmy and Trish, Matt and Josh, Dusty and everyone else involved with my purchase made me feel like a valued and respected customer. I am so happy with my purchase, in no small part due to the overall experience of my trip.

kayrah

Jan 20, 2014

My experience with Subaru of Wichita was positive from beginning to end. Travis Richardson was knowledgeable, low pressure, helpful, and very pleasant. The dealership worked very hard to locate and transport the specific vehicle I wanted, from Texas to Wichita. I also appreciated the loaner car until mine came in. When I took delivery on my new vehicle, it was spotless and beautiful. Travis took the time to check me out on many of the features of the car. I had been somewhat dreading the process of a new car purchase, but was relieved to find that the my fears were unnecessary. Adrian Hicks also was very helpful during the process. Thanks to them both and to Subaru of Wichita.

MikeWohler

Jan 19, 2014

BEST CAR BUYING EXPERIENCE EVER!! We have been on the hunt for about 4 months when one Tuesday morning I decided to get on line and look one more time for a good vehicle with low miles at a fair price. I saw a truck that I have wanted for over 10 years! It was not what we ended up purchasing but its what lead us to Mark and Subaru of Wichita. From the minuet that we entered that store we were greeted with warm and friendly faces, not like most places that you can tell only want your money, see me as a number not just a customer. Then we were set up with Mark Winegar. What an honest, genuine young man. I told him what we needed and the price we wanted to stay under and he offered a few suggestions. After a few mins there I sent the wife out with him on a test drive, while I hung back with the kids at the coloring table. It was going to be her car after all, and the first one she drove she fell in love with. It was a PT Cruiser. Fit all the criteria we needed, smaller then her impala (Now MY impala) and we bought it. There was a weird popping sound in the front end and Mark who used to be a mechanic said not to worry it sounds like a minor strut problem but we will get that taken care of for you. I believed him. He said if you decide to purchase this we will only need it a day or 2 and you will be back on the road. Well we did buy, and they did fix, and now we have our new car only 1 day after purchase! Chic the sales manager I guess was great as well. NEVER put the pressure on, infact he simply came over to the table gave me what his best offer was, being a sales manager myself I could tell he was not BSing and it was actually better then my walk away price anyway, INCLUDING fixing the strut. Well played sir. We are happy that we chose to go to Subaru of Wichita, and anyone looking for a car the state of Kansas needs to make the trip and visit them! Make sure to ask for Mark Winegar!

teganallen21

Jan 19, 2014

As soon as I entered Subaru of Wichita I was greeted by Travis Nebergall. He was super friendly and nice, and didn't have a pushy vibe to him. He introduced the culture of Subaru giving us a better picture of what they were about, which was not being secretive about rates or prices and really wanting their customers to be satisfied. We were assured that they wanted to be as transparent as possible, and they weren't there to try to force a sale on us. We were introduced to multiple people within the dealership, and all of them were just as friendly as Travis. Travis really made sure to get all our questions answered to the fullest extent. Adrian and Roger also answered our questions thoroughly, and helped to make the whole process a lot easier. We were also all very impressed with the free items that we got after deciding to purchase our new vehicle! Other dealerships would not have been so generous. Travis, Adrian, and Roger made the closing fun and easy for us. Everything was explained very well, which was a relief considering how many documents there were. Even after signing the documents and getting the keys, Travis helped to show the features of my new vehicle making sure I didn't have any other questions. He even set up my bluetooth for me! We were all very satisfied with the experience, the price, the friendliness, the quality of work, and the customer service. I will definitely recommend others to this dealership making sure they ask for Travis.

Etortiz99

Jan 18, 2014

Jimmy was very helpful and went above and beyond to get our deal approved. At first it didn't work but they made things possible and we couldn't be happier! Awesome!

justinstuber88

Jan 18, 2014

I enjoyed my experience with this dealership. Josh was a reasonable guy to work with. Demetrius helped me by getting me the car I wanted, and Dusitn Hodges helped me a lot with the parts and accessories. Overall, Im very satisfied with my experience! They helped me with the trade of my vehicle, and I couldn't be more happy with the car I got! Thank you Subaru of Wichita!

kherman40

Jan 18, 2014

We went in to see our options and wanting to get all of our ground work done before we were going to buy. I had told Mark previously what my wife and I were looking for and he had all of our options laid out on the table ready for us. Everyone we talked to was extremely friendly, easy to talk to, and no gimmicks. Best car lot I have been to. Subaru of Wichita is hands down one of the best lots in Kansas. Awesome job guys.

born

Jan 16, 2014

WE LOVE SUBARU OF WICHITA!!! John and Jared were amazing to work with, specifically their approachability, patience, and willingness to listen. Dusty is the epitome of a solid, sincere GM! We looked at a few other vehicles at a few other big dealerships, but the service at Subaru of Wichita sold us. Customer focus is the core of what they do and that is apparent in every interaction. Value and service- it doesn't get much better than that. Plus lifetime car washes don't hurt either ;)We couldn't be more thrilled with our Crosstrek! We were definitely able to ride home happy! THANK YOU ALL SO MUCH!!!

scared

Jan 16, 2014

I found the entire staff at Subaru of Wichita to be very friendly and efficient. They were very truthful and helpful to us, and easy to deal with.

markesteb

Jan 15, 2014

THIS WAS THE MOST PLESANT EXPERIENCE I HAVE EVER HAD TRADING MY CAR FOR A NEW VEHICLE! I WAS TREATED WITH RESPECT AND TREATED LIKE A PERSON SHOULD WHEN YOU WALK IN A AUTOMOBILE DEALERSHIP. FOR THE FIRST TIME, THE SALESMAN LISTENED TO WHAT I HAD SET AS AN AFFORDABLE PAYMENT, AND THAT'S WHAT I GOT. THEY FOUND THE VEHICLE I LIKED WITH-IN THE PAYMENT RANGE I TOLD THEM AND NOT $100 OR $150 DOLLARS MORE LIKE OTHER DEALLERSHIPS. I ALSO GOT A VERY LOW INTEREST RATE. IN FACT THE BEST INTEREST RATE I HAVE EVER RECEIVED ON A NEW CAR LOAN. I WANTED A GREAT LOOKING VEHICLE, THAT CAME WITH FANTASTIC OPTIONS, THAT WERE STANDARD, AND A VEHICLE WITH GREAT GAS MIELAGE WITHOUT COMPROMISING RIDE, DRIVE, AND LOTS OF ROOM INSIDE, AND A 5 STAR SAFETY RATING! THATS WHY I PURCHASED A ( 2014 SUBARU " OUTBACK " )THANK YOU " SUBARU OF WICHITA " ( AND YOUR ENTIRE STAFF ) FOR A TRULY WONDERFUL EXPERIENCE!!!!!MARK A. ESTEBWICHITA, KANSAS

JBE82

Jan 14, 2014

We visited three dealerships in one day and asked a simple queston of each, "please provide us with your best offer on XXXXX" the vechicle that we were looking at. Not only was the experience a great one at Subaru they were the only dealership that accepted our request and provided their best offer for us to consider. The other two dealerships provided us with a sticker price and no other details related to discounts financing etc...Best new car buying experience we have ever had and we have done this on eight other occations. The team felt very genuine and interested in meeting our needs. They understand it is the experience that brings customers back not just the product.

11wrx

Jan 13, 2014

Working with Travis and Adrian was a great experience. Those two guys are some of the friendliest people I have met in some time. I gave Travis the details as to what I was looking for and he answered each and every question without fail. Travis is a fair and honest person who gave some advice that was well received. I would recommend this team to any and all.

saliehs

Jan 13, 2014

Everyone was very friendly. John Goldsmith was my primary salesman and spent all the time necessary to allow me to drive and review all vehicle types to choose my new vehicle. It is this kind of service I appreciate and that keeps me and my husband coming back and buying Subaru's. Everyone was honest and very up front, no haggling back and forth keeping me in there for hours. I have only good things to say and will recommend Subaru to all my family and friends. Keep up the great job guys!!! Thanks for everything.

setherzz

Jan 13, 2014

As a younger guy with no car purchasing experience under my belt. I was extremely nervous about my first major automotive purchase and I couldn't have been wrong. Chic and Travis both, helped me along the way with no stress or pressure what so ever. They gave me all the details I needed to find the right vehicle for me and with it being my first stick shift they even taught me how to drive it! So now I know if any of my friends ask if i know any good honest places to buy a car I will always recommend Subaru of Wichita! The quality of service was great! The knowledge was Vast! With a laid back zero pressure atomsphere! 10 out of 10 from me!

shezaclever1

Jan 11, 2014

They were exceptionally friendly, and went above and beyond to help get us into the car that best fit our needs. They gave us several options so we could choose the car we really liked. They also showed how talented they really were with thier creative finacing to make sure it would be affordable for us. I will be back when I am in need of a new truck!!

philsbored

Jan 9, 2014

Tyrus worked with us to get the car we wanted at the payment we needed. He was friendly and led us through the entire process answering all of our questions along the way. Couldn't have asked for a smoother car buying experience.

jordanclemence

Jan 9, 2014

Probably sounds over the top but this really was the best car shopping experience in my 45 years of driving. No hassle proved to be reality, not a catch phrase and everyone in the dealership from sales professional Mark to to team leader David to Roger in Finance made my car purchase truly enjoyable. Of course, selling great cars makes the job a little easier.

AndrewCranmer

Jan 8, 2014

I honestly couldn't have had a more pleasant car buying experience. I first visited the dealership several months prior to purchasing my vehicle in order to test drive and compare a few models. Despite explaining to the sales staff that I had no intention of making a purchase at that time, they were incredibly friendly and hospitable, going out of their way to answer questions and earn my business. They patiently explained to me the various safety features of the vehicles I was interested in as well as the philosophy behind Subaru's engineering (why their cars are designed and built the way they are). Mr. Cheyney followed up with me several times subsequent to my initial visit, but at no time did I feel as if he was pressuring me to make a decision. He emphasized it was important to them that I wait until the time was right to purchase the vehicle. When my wife and I returned to the dealership, the staff was again courteous and welcoming. They were able to get me a competitive interest rate with affordable payments and a down payment within my budget. After completing all the necessary paperwork, Mr. Cheyney personally introduced me to their service and parts department. And since purchasing the vehicle, he has again followed up several times to ensure my satisfaction and answer any questions. I would highly recommend the Subaru line of vehicles as well as this particular dealership.

jsims593

Jan 8, 2014

The overall experience my wife and I had at Subaru of Wichita was the best I have ever had in dealing with any pre-owned car. Justin is an extremely enjoyable person to work with, as was his team lead Sam. Both gentlemen went above and beyond to make sure we were 100% satisfied, and then some more! The only reason I rated quality of work as 4 instead of 5 is because there were some post-delivery commitments that were required due to inexperience on the car detailer's end. All in all, they are doing everything they can to make sure we are happy. We certainly plan to return for our future vehicle needs.

Brant

Jan 7, 2014

I was very impressed by both Samuel and Matt. They were very knowledgeable and helpful. Neither one of them made me feel any pressure during by decision making process, which was a very nice change of pace from most dealerships. I ended up purchasing a car at a different dealership but, if they would have had that exact car on their lot I would have chosen to do business with them 10 times out of 10. I would, and will, recommend both Samuel and Matt to anybody I know who is looking to purchase a vehicle. Thanks.

Jlewis

Jan 7, 2014

Very friendly and helpful staff. Helped as soon as you walk in the door every time. Had a new salesman and could easily tell but his supervisor helped him the entire way and never let him fail. Dealers in the area need to take notes from these guys. They obviously take pride in their team members and want them all to be knowledgable in the business instead of most that just throw the person on the floor and hope for the best. Would recommend these guys to anyone that wants a nice, hassle free experience.

tatblant

Jan 7, 2014

Everyone at Subaru of Wichita went above and beyond to make it feel comfortable and friendly. I looked at many different brands and dealerships, yet always came back to the quality and experience at Subaru. Tim Zauche took the time to solve problems and make sure I never had a doubt about my purchase. Each member of the Subaru team worked well together ensuring the quality that exceeded my expectations. Other dealerships gave me the run around, kept me in the dark, and even had me sign papers for no reason. Tim, John, and Roger always explained everything in detail and REALLY DID ANSWER MY QUESTIONS. In the end, their customer care and quality teamwork were the defining qualities that led me to my decision to purchase from them. Not to mention their great product they sell!

sfroland

Jan 6, 2014

I had a wonderful experience with John and Josh. I had a current lease that was almost up and needed to discuss all the options for my limited budget. They throughly explained all my options and were able to answer any questions I had. After I made my choice, the process was quick and easy. It took maybe 10 minutes to sign the paperwork with Peggy and I was out the door in my new car! The customer service was great, I never got the feeling I was just another sale to reach a monthly goal like I have at other dealers. I have visited many of the dealerships in the Wichita area and none of them compare to the service I recieved at Subaru of Wichita.

tedkriwiel

Jan 6, 2014

I very much enjoyed my experience at Subaru of Wichita. Sam and Samuel guided me through the sales process. I had limited options financially coming in but they were able to provide me with honest reasonable options for a vehicle. It was very important to me that I absolutely understood the in's and out's of the contract I was getting into and the exact money that I would be paying. Josh spent a ton of time going over scenarios with me, looking at the numbers for what a vehicle from Subaru would cost. He was honest, spoke my language, and was a pleasure to work with. I'm thrilled with my vehicle and the customer service I received.

kbhopkins

Jan 6, 2014

Mark did a great job. Knows his product and is not afraid to ask questions to focus his sales "pitch". Similar praise for David. Absolutely no issues with either of these two. However, the overall experience is tainted by the slowness in the purchase process. Nearly 1.25 hours passed from the time I requested an offer, (ie evaluation of my trade in) and the time the numbers were presented. Way to slow! Both Mark and David attempted to diffuse this wait with "small talk", I will give them credit for that. Then, after a deal was struck, it was nearly another hour before the paperwork was ready for signature. Again, way to slow! Put another way, I was at the dealer by 10:30, decided to attempt a purchase by 11:00 and did not leave until 2:00. I value my time, and have better things to do than "hang around" a car dealer, especially when I am the one plunking down $25K. I hope the service department performs better than the business department.

Austinracer

Jan 4, 2014

We had a great experience and will recommend to anyone looking for a new or used car. Thank you Sam and TJ for all your help!

Mike7695

Jan 4, 2014

My experience with Subaru of Wichita was outstanding. Everyone I met from Tyrus, Adrian, Roger and Dusty made me feel welcomed in their delearship. At no point did I feel pressured to buy immediately. There was no "What will it take to get you in this car today...?" type of typical sales pitch. I truly appreciate this approach. The car I wanted was in transit to the dealership - they were so accommodating that they gave me the use of one of their service loaners for three weeks at no charge until my Outback arrived. That in my opinion is someone who truly wants their customers to ride home happy.

Mommadog56

Jan 4, 2014

We had the most pleasant car buying experience we have ever had!!! When John Goldsmith or I needed to be in touch, and we couldn't phone, we sent text messages back and forth to get our business done. That was a great help to me that I never expected! When we were having trouble deciding between two different vehicles, the dealership allowed us to take one home for the New Year's holiday and drive it for a couple of days. While we loved the Subaru Outback, we decided to go with the Lincoln MKX instead. John Muir was very forthright and business like, but very friendly. Peggy Sexton explained the financial dealings to us very well and was just as friendly as the others. Thoroughly enjoyed this experience!!!

CandDandK

Jan 1, 2014

The wife and I were in town for the holidays and decided to look at some vehicles, not necessarily planning on purchasing though. We had a short list of models we were interested in and started hitting dealerships. After not being able to get 50ft into the lot of the first dealership (still in my truck) without having multiple sales people flag me down and give me the "roll your window down" sign, I remembered how much I hated going through this process. Not nearly as bad, but not much different at the next couple of places we went to. Then we made our way to Subaru of Wichita. I bet we spent 2 hours looking around (all vehicles were unlocked, you know, so you can actually see what the inside looks like) the lot and oddly enough almost enjoying ourselves. This gave the wife and I time to talk models/prices/colors/etc., it also gave us time to "see ourselves" in the vehicle and talk about how it would fit into our lifestyle. We decided to head back to the family's house, grab a late lunch and talk to the family about what we had been up to. My brother was pretty pumped and wanted to go back with us, so we loaded up and headed back early that evening. We walked around again for 45 minutes or so and decided to go inside and introduce ourselves. We were met at the door by Tyrus and immediately liked him. Great guy and you could tell he was genuinely interested in helping us learn more about Subaru's and not worried about "making us a deal we couldn't refuse." Moments later Adrian came over and introduced himself, letting is know that if we needed anything at all, just let him know. Tyrus walked us around the lot, answered our questions about the vehicles and kept us entertained while doing so. We decided it was getting late, but decided we wanted to take a few test drives, so we set up a time for the next morning and headed home.Tyrus met us the next morning, with 2 vehicles ready to test drive. A Forester and an Outback. This is where I learned I'm an Outback guy. At that point, Adrian joined us and they spent pretty much all day trying to find us the perfect Outback at the perfect price. I was able to test drive multiple Outbacks of all different trim levels and colors. We finally found "the one" (which was a little more than I had anticipated spending, isn't it always), and Adrian busted his *** to get me in that Outback at THE price we were comfortable with. Not A price, THE price, big difference there.Getting a little long, here are a few other things I wanted to mention -Could not be happier with the Outback or the deal.It's a great feeling to drive home knowing you got a fantastic deal from great people.Shout out to Josh who offered to buy our lunch, (I was getting hungry and cranky, had to take a midday break).Peggy was great, extremely thorough and quick with the paperwork.I bet we walked in those doors 20 times over those 2 days, I don't think we had to open the doors ourselves more than twice.They have a soda fountain, popcorn and TV's, that was nice.I actually don't like saying soda, so they had a pop fountain.Tyrus called the next day to make sure we were still feeling good about everything.Subaru of Wichita gets our full recommendation (whatever that's worth).We are really happy with the way this whole thing went down, thank you SoW.

Kevintravia

Jan 1, 2014

Great dealership. They are very personable and help with any and all questions/concerns. Price was a little high on some cars. However, the people working here help you forget about that and focus on all the abundant positives.

jlmcclure

Dec 31, 2013

I came to Wichita from Iowa not necessarily looking to buy a new Subaru (my last two cars were Subarus and I knew my next would be too) but thought I'd look to see what T of W had, and on a Saturday found a car I liked. I took a day to think things over and do some research and returned on Monday morning. I really wasn't prepared to buy a new car -- I'd not brought my car's registration or insurance or my checkbook -- but all the people I worked with were understanding, helpful, and pleasant. I never felt pressured and all seemed transparent in our negotiating. And when I left, they invited me to return anytime I'm back in Wichita for a cup of coffee while they'd wash my new car for free.

DaphneBliss

Dec 30, 2013

Mr. John Goldsmith had made the long process of purchasing an automobile comfortable. He had exceeded in what a dealership is known to do. I was really impressed and I have experience working at a dealership before. For example, after we purchased the 2002 Ford Explorer Sport-Trac we went for a bite to eat and when we left the Explorer did not want to start. So we called the dealership and Mr. Goldsmith could not get away so he sent a fellow worker. He had charged the battery and we went back to dealership where Mr. Goldsmith changed the battery for a new one. Oh, and since the service department had left for the evening Mr. Goldsmith physically replaced the battery himself. I applaud this dealership for employing employees that are honest and work with integrity. Everyone of our needs and wants were met. Thank you for this awesome experience.

glovkster

Dec 30, 2013

John was upfront and honest through the entire process. The buying experience was great and trying as well. My credit wasn't the greatest so that was a big factor in the trying aspect of the process. They helped me and I was able to get a great car. Would highly recomend them to anyone in the market for a car.

hoover94

Dec 29, 2013

I like it a lot. They are super friendly. They offer you anything that you need. They are not super pushy. They were very helpful at getting me approved for a loan.

cfstevens

Dec 28, 2013

John Goldsmith and John Muir and their team were great to work with. They would bring cars to us and let us keep them for an extended period to make sure we were able to fully try the car out. They worked with us on price until we found the car within our budget. After the sale, John continued to follow up on outstanding details and to make sure we were happy with the car. We will definitely go back to Subaru of Wichita to look for our next car.

rhanculak

Dec 28, 2013

Great experience, the sales associates I dealt with were very good and got me what I was looking for at a very good price. Definitely reccomend

vannuy14

Dec 27, 2013

The gentlemen at Subaru of Wichita were very knowledgeable and friendly to do business with. Mark was able to set me up with my new Pontiac Grand Prix and was able to get me a great deal on my trade-in. I felt like Mark was more of a friend helping me find a car than a salesman pushing me into something just to make his quota. TJ was also a lot of help during this process locating cars that were in my budget and facilitating the best rate for financing. Subaru of Wichita will definitely be receiving my business in the future as well as any recommendations I give to my friends/family.

nursejoyce88

Dec 26, 2013

Subaru of Wichita advertised a car I was interested in. My daughter had previously purchased a used car through this dealership, and suggested that we look at the car as another option to one I had been considering. From the beginning of the process, greeted by Tyler Thomas, I was impressed with the facility (the car I was interested in was brought out of the snowy elements and into a warm garage, where I was able to take time looking at the car), the friendliness of all the staff and the time they all took to help me sort through decisions I was faced with concerning such a major purchase, and working with me to come to price that I felt comfortable with. I would definitely recommend Subaru of Wichita to anyone I know interested in purchasing a new or used car.

Rralston4925

Dec 26, 2013

I came in for a part from their service department nearly two weeks ago. I was told they didn't have it on hand but could have it delivered in three days. I stated that I was from out of town and would not be back for a week or two. Employee said that it would arrive in three days and that I could pick it up at my leisure. When I returned the following week no one knew anything... No part, no recollection of anything. I was told they could order it again and it would be in in three days AGAIN. I said fine, waited and came back in to pick it up when notified. The employee this time asked me if I had been given a quote for the cost. I said I had not. He then said that he would give me a discount because of that. The bill when finally presented was 50$ more than what I had been expecting an had previously paid, even with a socalled discount that was not stated on my bill. I then had to pay another 40$ for the service department to activate my part. Needless to say after the hour wait for the activation I rode home pretty pissed off.

Drbird

Dec 26, 2013

I am aware that there is a lot of work that goes into the sale of a new vehicle, that being said I feel that my initial visit took longer than it should have. But that is just me. Over all everybody involved listened to my concerns and dealt with them in a straight forward manner, job well done, luv these guys! Any one looking for a Subie, I would highly recommend.

ljfour10

Dec 25, 2013

Went to visit the dealer on a Sunday after a snowstorm and unknowingly found out the dealer was closed after walking into the dealership with chairs up and lights off. But Josh and Demetrius greeted us just the same as if the dealer was open (They were there to meet an out of town customer). Had a brief chat with them that we were interested in an Outback. Let us take one of their demo cars out. Found their honesty and friendliness refreshing for a car dealer. After a quick test drive, arranged to work with them the next Monday. Came to the dealer the next Monday and they worked with us in selecting a car and covering all the terms of the sale (financing, etc). This was by far the best car buying experience my wife and I have had (this is our 4th time buying a car all at different dealers). There was no pressure and discussions were geared for what we wanted, not what they wanted to sell us. Absolutely fantastic!

cdmitchell2013

Dec 23, 2013

Subaru of Wichita offers friendly service and they are willing to go the extra mile to make sure their customers are satisfied. I bought my car from Travis Nebergall and then took my mom to buy a car from him. I'm very pleased with the quality and performance of my Subaru.

tylerbranine

Dec 23, 2013

Subaru of Wichita to the rescue!With the onset of winter and sub-zero temperatures my 20 year old 200K+ car was failing fast. I was in a unique situation as far as what my old car was worth, additional assets I could trade, and what I could pay per month. After calling and discussing the situation with several dealers around town I finally found a salesman who seemed confident he could help my situation in Tim Zauche. After a couple phone conversations I headed to the dealership to see if Tim and his dealership could really do what he thought they could.Upon arrival at the dealership I was greeted by two employees holding the front door open for me as I entered. I was kindly asked how I could be helped, and was immediately led to Tim. After some greetings we sat down to figure out where I was, where I wanted to be, and how the dealership could get me there. Tim stressed that we wanted to get all this in line so that we knew exactly where we could look on the lot so that he wasn't wasting my time (much appreciated). In short order we were joined by team leader John Muir who identified what inventory would fit my goals, he then said he would finish getting the other affairs in order while Tim and I took to the lot to peruse and eventually test drive several cars.On the lot, Tim represented Subaru of Wichita's "no sharks" motto well. He continued to ask me exactly what I wanted in every aspect of a vehicle, and NEVER tried to sell me on something that didn't fit my description and situation well. After some time on the lot, plenty of friendly conversation about the vehicles, and a few miles in test drives; I had finally come to the vehicle that fit perfectly. Now it was time for the finance manager, Josh Krause, to work his magic. He assessed my trades, and spent time on the line with potential buyers on the same day to assure that he could get what I needed out of my trades rather than low-balling me in order to maximize profit. This spoke volumes of the type of dealership I was dealing with. I've been robbed in the past by other dealers...not at Subaru of Wichita.At the end of the day, I drove off the lot in a 2014 Outback 2.5. I was smiling, hadn't broken the bank or the budget, and felt like I'd spent the day in the company of good, honest people who were legitimately in search of a solution than was right for me.I came back later that week for a roof mounted bike rack installation. I was let into service immediately and was back in my car in 20 minutes.I returned a week and a half after the purchase to provide one of the spare keys for my trade that I had misplaced and was greeted by Tim Zauche again. He was pleased to see me, asked me how my week was, what I was doing for the holidays, and about how the car had been treating me in the snow. When I told him I was just about to leave town on the car's first road trip he topped off my fuel tank and talked about how much he had been enjoying working with me throughout the deal.Three times my experience was confirmed. These guys are for real. If you want a different, better, car-buying experience you should check out Subaru of Wichita. I know I'll be back.

bray1720

Dec 19, 2013

Matt was helpful, friendly, and willing to work with our schedule while visiting. I think he went to bat for us to get the price as low as he could.

canoecox

Dec 17, 2013

Travis was very friendly and was not pushy at all. I liked the non commisioned approach. He and Adrian Hicks stayed late for our purchase.

donjeanne

Dec 17, 2013

We were considering a Subaru and Matt was so friendly and helpful. We told him upfront unlikely to go as far away as Wichita, but Matt made it very appealing. We would definitely recommend Matt and this dealership to anyone interested in a Subaru. Thanks again.

jmontana19kc

Dec 16, 2013

It was simply the best car buying experience my wife and I have ever had while purchasing a vehicle. We've had some very unpleasant car buying experiences at other dealerships. But Subaru of Wichita is by far the best place in the state to buy a car. We were allowed to test drive one car after another and Travis would have another car waiting for us when we returned. After driving 5 or 6 cars my wife was sure she wanted an Outback. Travis and Adrian were both outstanding and I would highly recommend buying your cars from them.

meemee23

Dec 15, 2013

Both salesman were very friendly and informative. The service representative was very helpful and prompt. My car was serviced and returned with total satisfaction. I learned about the new Crosstrek while I was there. I enjoyed the free pizza at noon!

mydarkesth0ur

Dec 15, 2013

I wouldn't even call it a hassle to drive the two hours to Wichita, but more like a prelude to one of the best days of 2013. The car buying experience i received from the amazing crew at the dealership was priceless!! Travis Nebergall and his unfailing ability to offer the best of every service! Adrian Hicks was right there with all my questions answered, extremely fast might i add. We can not forget about this last person (Josh Kravse) Not only did he never stop fighting to get me a better APR even though i have perfect credit. He beat out my 3.9 from USAA to a 3.25 which is unheard of. He made the whole day just awesome for me and my friends. The whole day wasn't even like i was about to buy a car, more like i was visiting a bunch of friends and hanging out for a while. The whole team pulled together and helped me make my decision and i am very indecisive. Hands down across the board you could not have asked for a better sales team period!!! My name is Thomas Terry and i am a proud Subaru owner, wouldn't have it any other way.

rjack

Dec 15, 2013

Mark was had a very good knowledge of the Forester and Outback both of which I was interested. there were a few times when he could not answer my question. He immediately went to David who was always able to give me an in depth answer to my question. Both were at all times extremely polite, even when i became rankled over the extended warranty I was considering purchasing. And which i did in fact purchase. When it came to numbers time they presented their numbers in a clear easy to understand way. When I made my offer for the Forester which I wanted to buy Roger came out and we haggled and I left the dealership leaving money to hold the car I was interested in. The next day I came back with my final offer which they accepted. So i was happy and I hope they were too. They were all outstanding individuals and would recommend them to a family member.

wisegopher89

Dec 15, 2013

I spoke with many dealerships while shopping for a new car, and I had the most positive experience with Wichita Subaru. Jimmy Davis was a very motivated salesman. He was willing to work with me so that a sale could happen, and most importantly he was not condescending or patronizing as some salesman can be. He's very approachable, and friendly. I would definitely do business with Jimmy again. I am very satisfied with my purchase, and Wichita Subaru is willing to get a shopper the car they want. I'm an out of state shopper too and Wichita Subaru made the process of buying a vehicle very easy for an out-of-state customer.

ms912507

Dec 13, 2013

Sales staff = good, friendly service. Service staff = rude, forgetful, and shady.I purchased my 2002 corvette from them two weeks ago. They had put big vinyl stripes down the hood, top, and trunk of the car. I asked that they be removed if I purchased the car which they agreed to. I was also assured the stripes hadn't been there very long so the paint underneath would be fine. 2 weeks later I finally get the call to bring the car in. I was told it would take about half of a day. After two days of no word I gave them a call and they said the first day they forgot to bring the car to the detailer. The second day the detailer started to peel the stripes and couldn't accomplish it so they were taking it to a body shop. I asked which body shop and they never returned that call. I went to the dealership and they said there was paint missing and sun fade under the stripes and they were taking it in to get the hood painted. This is something I would have liked to know instead of them doing it without telling as to hide it from me. I asked why they didn't tell me and they said they were going to, although they already had the car for an extra day and would be keeping it for 4 more and failed to contact me. Also, they said there were stripes on it when they got it and they peeled them and striped it again. This was, I'm assuming, to cover the paint damage they had discovered. They appeared to be helpful and assured me everything is being taken care of but seemed non-understanding as to why I was upset. Still waiting to see how the paint turns out. All I was looking for in this situation was honesty and some information on the status of my car.My advice to others is: if you are looking to buy a used car, do not come to them. The way they take care of people is shady and the post-purchase customer service is pretty awful. However, if you're looking for a new vehicle go ahead because the sales staff is actually helpful and friendly. Just wouldn't trust any work they have done or their word on the condition of a used vehicle.

Sweetpeas67037

Dec 13, 2013

Matt was helpful and friendly. He was always available and showed great effort in trying to help me find what I was looking for. Much appreciated.

elvis07

Dec 13, 2013

How can I say this......this is by far the most fun I have ever had at a dealership. No if, and's or but's. I have been looking for a black corvette for about month and a Subaru dealership had what I was looking for at a good price. Travis and Adrian were "GREAT". Chic and a few other's chipped in as well to make this an awesome experience. I have never jumped right on a computer to write a review on a dealership before but it was a fun experience hand's down. Its nice to talk and deal with car guys. I can only hope that if this dealership has another car I want that these guys are there to help me. Guys.....thanks for the memories!!!!!!

jason8889

Dec 13, 2013

John has gone above and beyond to ensure the satisfaction of his customers ( and this in not the first vehicle sold by John to us). An example of going above and beyond is that John drove the vehicle to Jason at his place of employment for him to test drive and inquire if Jason would be interested in purchasing the vehicle. Upon Jason showing interest, John had initiated the paper work and by the time Jason got off work all he had to do was sign, understand the vehicle and drive away. I consider John to be very knowledgeable and friendly, John truly appreciates his customers and understands what a customer is seeking. In the future I would not hesitate purchasing another vehicle from John Goldsmith and Subaru of Wichita.

mdn2386

Dec 12, 2013

Friendly, courteous staff. Low pressure sales tactics. Decent price without haggling. Free tank of gas! Thank you to Tim, Chic, John, and Peggy. Our daughter loves her car.

rmfd1505

Dec 10, 2013

Matt knew what we wanted and found the car that fit our needs. He was very knowledgeable about car. He was able to get our financing on the first try no haggleing on price at all. We had a very pleasant experience with him and his co workers

subaru89

Dec 10, 2013

Matt was a great salesman. He certainly knows the Subaru brand! I had lots of questions and he always had an answer for me. Matt made buying a car an easy process and he got me a great deal. I'll be seeing him again to buy my next Subaru!

ewinkenwader

Dec 9, 2013

Everyone was very helpful, not only my salesperson, but others who worked there. I didn't feel any stress from the process at all. I like that they have accommodations for young children and never seemed to be put off by my young daughter being there.

lkraxner

Dec 8, 2013

My purchase of a 2014 Subaru Outback could not have been any better than it was with Jimmy Davis and the Subaru of Wichita dealership! After researching and ultimately deciding on the highly-rated Outback my next major decision was of course, where to buy it. I visited several dealerships in my area (KS) but surprisingly, the most eager and helpful salesperson was 300 miles away in Wichita, KS. I simply sent an inquiry about the new Outback I saw on their website and he responded right away with a promise of being not just the lowest priced but the best to work with. He was right about both...no other dealer could match their price and no one worked harder to ensure I had a fantastic buying experience. We agreed on a price, I put down a deposit, and had my new car within a couple of business days. The friendly and knowledgeable delivery driver (also a Subaru Outback owner) brought all the paperwork for me to sign, handed me the keys, and the whole deal was done - just like that. Jimmy followed up with me to make sure that I was very happy with my new Outback and offered to answer any questions I had about it. I completely recommend anyone looking for a Subaru to check out Subaru of Wichita, no matter where you live! THANKS JIMMY & THE ENTIRE SUBARU OF WICHITA DEALERSHIP!

amyleverenz

Dec 7, 2013

Jimmy was great and helped me get a great reliable vehicle! I'm very thankful he cared about getting something that was fitting for my family.. Thank you very much Jimmy Davis your amazing!!!

joybarwicknepstad

Dec 7, 2013

My husband had been shopping for a sporty car for some time. While traveling home from visiting family for Thanksgiving we stopped to look at a Crossfire he had seen advertised. John Goldsmith went out of his way to let us look at the car we came to see, never being pushy at anytime. ( A true Blessing) After sitting in the Crossfire Ron felt that it was just too tight for him to be comfortable to drive anywhere. We then looked around the car lot. Oh did I mention that John drove us across town to one of there other car lots just to look at the Crossfire. We spotted the Mini Cooper Club Wagon. Which I fell in love with. Now I was not looking for myself at all. We then got in the Mini Cooper and drove to a third car lot. Not finding anything there to our liking we went back to the main car lot. By then I'm totally in love with the Club Wagon and it is going home with me one way or another. Ron then looks out on the lot and finds a Mini Cooper S Turbo. Now this thing has some power. The end of the story is that Ron and I both bought Mini Coopers from Subaru of Wichita. Never at any point did we feel pressure that we was going to not leave the lot without buying one of there cars. Everyone was friendly and offered food or drinks several times throughout our day with them. The deal and finance was the easiest that I have every done. Believe me I usually can haggier with the best of them to get a good deal on a vehicle. There was no pressure sale. The best time that we have ever had at any car dealership. Have and will tell anyone who needs a new or used vehicle to go talk with John Goldsmith for a good deal at Subaru of Wichita. It will be well worth your trip.Ron and Joy Nepstad

JSzam

Dec 7, 2013

Everyone was super-friendly. I knew the Subaru brand had a great reputation for quality and longevity. The team at Subaru of Wichita helped me think through all my options and settle on the first car I test drove: A 2014 Forrester 2.5i with six-speed manual transmission (which is what I really wanted).Jesse had just started working at Subaru when I came in to look at Forresters. He was immediately helpful and listened well. He handled it perfectly when he didn't know the answer to one of my questions: He simply said "I don't know but I'll find the answer!" And he always did. I came in three times (because I was looking at multiple brands at multiple dealerships) and Jesse was noticeably more knowledgeable each time - he's obviously a quick learner! I really enjoyed the car-buying experience thanks to Jesse.

rollinkarg

Dec 7, 2013

These are the best kind of people and I'm going here first the next time I buy a car. We were looking to a buy a new car without the games and hassle that you get from most dealers. All stars to the team at Wichita Subaru. Thanks guys !!!

rperk

Dec 7, 2013

went subaru of wichita on a cold rainy day and tyler brought the forester into the service bay to show it to me out of the weather and was very helpful and no hi pressure.we liked the car and bought it and was introduced to several employees and all were very nice to us.thanks subaru of wichita.

revjlange

Dec 6, 2013

We came to Subaru of Wichita because of our friendship with Samuel Cheyney. We were pleased with the vehicles he picked out to show us and test drive. Samuel walked us through the process and introduced us to Sam Steele who worked with us on meeting at a price we could agree on. This was an easy experience and it was fun because we got to work with one of our friends!

unforgettable

Dec 6, 2013

This is second time my Husband and I have needed to service our vehicle, it is always a nice experience. The center has refreshments and a few activities for the children. Our six year old enjoys visiting, loves the popcorn and fishing for a stuffed toy animal. Travis, the car dealer who sold the Subaru to us, was kind as always and worked extremely hard to fish out the right stuffed toy for our child! He didn't have to, but he went above and beyond to do an act of kindness for our child! These are the type of experiences people remember, we will return to Subaru of Wichita to buy/service our vehicle needs!

bdb711s

Dec 5, 2013

I appreciated having a factual discussion with the sales personnel, rather than listening to a sales pitch. Everything, including the pricing formula and business philosophy of the dealership, was openly shared. During the sale, every document I was asked to sign was explained. Everyone I met knew the product inside and out. Travis Nebergall promised to check back with me the next day, and followed through. This will be a retirement car for me. I expect I will be driving it for a long time, and have no worries about its reliability. I believe it was money well spent.

Brad Schmalz

Dec 5, 2013

I recently purchased a 2014 Subaru Impreza WRX from Subaru of Wichita. I'm very particular in the color, options on the car, and the price. I went to multiple Subaru dealerships around my area and had no luck in them on finding me the WRX that met my requirements. A friend told me to call Subaru of Wichita because they had a vehicle that met all of my requirements and then some more. I gave them a call and spoke to Travis Nebergall. Right off the bat Travis was very professional, knowledgeable, and polite. I'm a first time car buyer and out of all the dealerships I've visited looking for a new car, none of the sales individuals were as helpful as Travis Nebergall. I've been a big fan of the WRX for years now and Travis was able to relate with me on the WRX. He knew everything about this car and then some more. Right then I knew he wasn't trying to push me into buying this car. Travis was on a personal level with me discussing the love for the WRX. I felt as if I was talking with my friends that own Subaru's. Since I couldn't be present at the dealership to talk to Travis face to face, we communicated over the phone. He told me exactly what to do in order for me to purchase the WRX. He was able to answer every single question I had for him. He was very helpful and would keep me posted on when the car would be arriving at the dealership. He always kept me in the loop of what was going on. I've never seen this kind of service from a sales person at a dealership. He went above and beyond his duties to help me through the process of purchasing the WRX. I will definitely recommend Travis Nebergall to my family and friends looking to purchase Subaru vehicles. If anyone is interested in purchasing a Subaru from Subaru of Wichita this would be the place. I went to other Subaru dealerships and none of them were as helpful as Subaru of Wichita. You will not be disappointed with the service and care they provide. I wouldn't go anywhere else so give them a call and be amazed on how professional and courteous they are in helping you find the car you are looking for.

Annettejoe

Dec 4, 2013

Matt Frisky was wonderful! Very patient while I came back and drove the Outback probably four times! I wanted to make sure that the automobile we bought was the right purchase for our family. We ended up buying a 2014 Subaru Outback and we love it! I would recommend Matt to anyone considering a vehicle.

thedeedles

Dec 4, 2013

My experience was great because Demetrius and Josh were super friendly and made me feel like I was important. I didn't feel pressured at all and they made sure I was happy with everything before I made my purchase. I actually ended up buying 2 cars from them because of the amazing service they provided. I also purchased a used Subaru after they did a great job of working with me to trade in my Jeep. I will highly recommend them to anyone I know due to my excellent experience. These guys went above and beyond my expectations and I couldn't be happier :)

dowdlm

Dec 1, 2013

We had an amazing experience at Suburu of Wichita! The staff was so friendly and knowledgeable. The no pressure, laid back atmosphere really allowed us to make our own decision about the car that was right for us. Travis was great! The entire staff was genuinely excited that we were taking home a new car :-)

Seastman

Nov 29, 2013

Travis was an exceptional sales person. He was very knowledgeable and informative. We have been looking for a vehicle for a few weeks and have encountered several sales people. Travis went above and beyond our expectations. Adrian was equally impressive with answers to all of our questions. Overall it was a great experience and will recommend Wichita Subaru to all of our family and friends.

WKCashForshee

Nov 29, 2013

My experience with car dealerships have been similar to most: predatory sales reps, inflated pricing, and manufactured pressure to "close-close-close." Few dealerships provide authentic service and a goal of shared value, but none in my experience display the commitment to those values as Subaru of Wichita. It was by that reputation from family that I traveled 13 hours to see myself. John Goldsmith, John Muir, and Josh Krause exceeded even the high expectations I had prior to visiting. Both demonstrated immense integrity in openly sharing how they price their vehicles, their industry insight without bias, and most importantly their personality. They allowed me to take the driver's seat in my evaluation, offering guidance when asked and value throughout the process. I have incredible respect for each of them.The camaraderie among staff was evident and not the divisive, cut-throat sales approach to which I'm accustomed. They showed their mission by example: to serve customers first, as well as the world. I'm grateful to know that this group of individuals--beyond the Subaru brand--is pouring profits into world relief. I left owning a new Crosstrek, but also having gained a few new friends, as well. Anyone considering purchasing a car would be remiss to not consider this community of upstanding, knowledgable individuals. I can attest: it's worth the 13 hour drive.

gneil

Nov 26, 2013

I began my journey of car/suv shopping 2 years ago, reviewing safety features, price, recall, & comfort. I had been to Cadillac, Buick & Mazda, all different local dealerships. However, at Subaru of Wichita I felt welcomed. All staff members were friendly, & asking if I found the refreshment area, & to help myself with coffee, soda & even pizza. I also had my 10 year old grandson with me, where there was entertainment for him while talking finance with Travis Nebergall and Adrian Hicks. Both were very helpful, and full of patience with me, question after question. I visited the dealership four times before making my final purchase of the Outback (Special Package). Travis kept his promise in calling me when the Special came in for me to take for a test drive, with the eye-sight safety feature, which I consider a bonus, with the Special Package. Travis was very knowledgeable, friendly, & helpful. Travis never made me feel like I was being pushed into a vehicle that wasn't for me. My son also recently purchased the 2014 Outback, from Subaru of Wichita. I would say that we are part of the Subaru family, and yes we love our Subaru. Thank you again Travis, and all the team at Subaru of Wichita. A dealership with Pride that shows. Ginny

username2014

Nov 25, 2013

The staff was very friendly and great to deal with. They were not at all pushy and would answer all of my questions. Samuel and Josh were great to work with. I would recomend this dealership to family and friends. The dealership has a friendly and upbeat vibe.

dinahvause

Nov 23, 2013

My husband and myslef have purchase two vehicals from these guys. We have had nothing but great experiences with them. Every time I go in for service I am called by my name and treated like I am the most important person to them. The service is fast so the waiting is minimal. I have recommended their service department to all of my friends. We love these guys.

3267kag

Nov 22, 2013

Travis was the greatest. I felt like a queen. This dealership is honest and efficient and super nice. I rate 10 out of 10. Number 1

allishamoore

Nov 21, 2013

Love this place so much! Bought 2 cars from them and love them both. Absolutely amazing place and the people could not be better! Highly recommend!!

patematthews

Nov 20, 2013

From the time I entered the lot I was allowed to look at the cars I wanted without being harassed. When I finally found the vehicles I wanted to choose from I was able to take them for a test drive, and wasn't pressured one way or the other. The sales man was very knowledgable about the features and differences between each of my choices. When I decided on the vehicle I wanted they never tried to up-sale me, they were extremely helpful in helping me with my financing, and helped by explaining the difference between each option available. When I wanted some time to think about the options they were very understanding and left me alone to decide on a package that was right for me, with out their influence, which is something I have never experienced before. Even after signing the formal agreement, since it was late and there were a lot of lenders already closed, they said they would continue to work and get me a better rate. I would recommend this dealership to anyone, especially those that have had a bad experience buying a car.

SusanDa

Nov 20, 2013

My husband and I shopped around for a new vehicle and after our great experience with both Mark and Adrian, chose a new Subaru Forester!Mark shared with us that he use to be a mechanic, and his knowledge of Subaru engines, safety components, and overall features sold us fast! He was very nice, as was Adrian, in answering our questions, introducing use to the service and parts departments. What an awsome experience we had buying this Forester!. We would like to thank everyone at Wichita of Subaru that made the car buying experience a positive one. We are likely to become part of the Subaru family for life. Thanks again!

Stephaniecalloway

Nov 19, 2013

I loved purchasing a car from them. They were friendly and weren't pushy at all. I would definitely buy another car from then! Buying a car didn't suck !

blueice1980

Nov 19, 2013

Travis and Spencer were extremely helpful and the customer service was top notch! Since I was out of state they even took video of the car and sent me a ton of photos. Thanks guys!

TallWichitaGuy

Nov 17, 2013

I was skeptical of the car buying process at Suburu but Josh and Chris were a joy to work with. I got a great car at a great price and never once felt like I was being pressured. Would definitely buy there again.

B. Smasher, Chief's fan

Nov 16, 2013

Everything in life should be this easy. I like being able to research beforehand to give me a general idea of what I am looking for. I also looked at a lot of cars with the sales person--some of which I had previously indicated were out of my price range. I ended up with one of the cars that I said was out of my price range because that is how I roll.

jbealby

Nov 16, 2013

I have previously worked in car dealerships and was not eager to begin our journey into the vehicle frontier given my prior exposure to automobile sales. I dreaded the 'attack' of salesmen just looking for that sale, striving for that bonus. However walking into Subaru I found quite the opposite to be true. Everyone was incredibly friendly and helpful. Even the sales associates that we weren't directly working with were hepful in assisting us in finding the vehicle to suit our familys' needs. I must point out that Travis and Spencer were amazing at helping our family find and get into our perfect vehicle! Travis made our car shopping experience not just tolerable but enjoyable as well. Above and beyond all expectations.

ras136

Nov 15, 2013

Adrian and Travis made my purchasing experience very easy. Bother were EXTREMELY friendly and VERY ACCOMIDATING. I have never had such a good experience purchasing a vehicle in the past as the one that I purchased today from these two gentlemen.Both were just totally awesome and both deserve some type of reward for the excellant work. All I can say is thank you very much for thepleasure of dealing with you and everything that both of you did, to get me into a differant vehicle.

robotfighter

Nov 14, 2013

I had the opportunity to interact with this dealership a few years ago when I needed service on my 1998 Suzuki Sidekick; and I was treated like a king. I love that little car that cost absolutely nothing to drive; but it was time to upgrade. I looked at dozens of cars; and even test drove and purchased a car that I returned for the car I have now. Throughout the entire process I never felt pressured; and Chris wasn't running back and forth to check with his manager to see if he could get me the car for the price that I wanted to pay. I let them know what I was comfortable with and they worked to get the numbers right.

EricHauck

Nov 11, 2013

I HIGHLY recommend and endorse the business of SUBARU of WICHITA. The dudes we met and who helped us were AWESOME!! They were helpful, kind, non-pushy, professional, and fun. My family walked out with a fantastic car that we love. and here's the best part....my wife is super happy.... and you know..."if mama ain't happy, then ain't nobody happy"! :) This was our first experience EVER with a car dealership. until this point, we have always bought off craigslist used stuff we could afford. so I am really thankful that God put this company in our path. Anyone looking for a car - and doesn't want the fear of getting harassed or scammed or pressured.... Look nowhere else. start and end your car search at the Subaru of Wichita dealership. We were blessed by this company, and trust them enough to endorse them. Thanks Subaru and all the dudes there!Scott PitmanDusty RhodesRoger LaugharySam SteeleJosh Krausethankfully - Eric Hauck

meastridge1

Nov 7, 2013

The service people at Subaru of Wichita have always been very nice to me. I went in with a car problem, not very happy, and they still handled everything very professional. They made me feel very relaxed by the time I left. Even walking into the sales area, they know me by name and make sure everything is okay. The service manager even came out into the waiting room to make sure everybody was doing okay and asked if there was any problems. Great visit.

Frye_59

Nov 5, 2013

Did you say Toyota :-)First time I talked to Mr. Sam Steele, I was impressed because he listened, and guess what, now I can tell all my buddy's to look at My Toyoda Tundra TRD 4wd.I remember my son telling about the time he went looking for his dream car, A Ford Mustang. However, the salesperson looked at him and said, as a person that travel's everyday, you should drive this Other Car, it will be better for You,,,,,, Not happeningSo a few days later He went back to that Dealership and waved at that Sales person from his brand new 2007, Grabber Orange, Roush Mustang. - Wow what a ride she was,,,,Well let me tell you. I am glad that I meet Sam first, Saved me from running all around town. Got me on the road sooner.The other reason that I will be returning to Subaru Of Wichita is the teamwork. Its open business concept makes you feel like you are setting with Family. Oh and some of them are very funny... Go Sam SteelWould I,,,, yes I would tell everyone looking for a listening ear to head out East KelloggLaterT Frye

nooneyouknow

Nov 5, 2013

We recently took delivery on a 2014 Subaru Outback 3.6R Limited and are very happy with our purchase. We test drove over a dozen similar vehicles, and the Outback was at the top of the list in meeting our requirements. The Outback has the right blend of looks, performance, value, and utility that meets our active retired lifestyle. The more we drive it, the more we realize it was the right choice for us.I was also quite pleased with the sales experience at this dealership. Upon arriving, I was met promptly by Tyrus Hutton and after assessing what we were looking for, he recommended we look at the Outback. Spencer Zimmer joined us soon after and we cruised the car lot looking at features, options, and trim levels to determine what we wanted. We test drove a vehicle, but decide to drive some others before making the final decision. We appreciated the low pressure sales atmosphere and the aggressive low pricing quoted us, because I hate haggling! We returned about 2 weeks later and initiated the purchase. I was pleased that Spencer did a search to locate a vehicle with the options we wanted, and with the relatively low deposit required to reserve it. It was trucked in a few days and we returned to complete the transaction. Spencer went over the various financing options, and Tyrus filled out the paperwork for the loan application and sales. The process was painless and it took all of 20 minutes to get the credit approval. Upon completion of the sale, Tyrus took the time to introduce us to the Parts and Service Department personnel. They were genuinely interested in what we purchased and looked forward to future dealings with us. This is important to me, because Ill spend a lot more time interacting with Parts and Service than the Sales force while I own the vehicle. I was also pleased with the layout and amenities in the waiting area, as Ill obviously return to have my car serviced as needed.I have previously owned more upscale cars in the past (Mercedes, Acura) and overall, the sales experience at Subaru of Wichita has been superior to those past purchases. Please give my best regards to Spencer, Tyrus, and your Parts and Service staff for a job well done. I love my Subaru!

pmcculley

Nov 4, 2013

The sales people were very accommodating. They did everything they could to make us happy. It was a very wonderful experience even though it was the first time that we bought sight unseen.

thomll

Nov 2, 2013

Subaru of Wichita has not only made me a Subaru fan but a friend. They flew me from St. Louis to Kansas at no cost to pick up my new Impreza. Could not have been happier with the service, this is the most important thing to me. I recommend these guys to everyone. :)

trailridertcd

Nov 2, 2013

From the initial greeting till we drove our new Subaru off the lot, everyone we spoke to was courteous, friendly and extremely helpful. They were completely up front on pricing, no runaround and no trying to hide costs. They were more than happy to work with us on our own outside financing which we really appreciated. We will definitely recommend this dealership and we will not hesitate to come back.

Tshep1

Nov 2, 2013

Honesty, low pressure, and they were committed to getting me what I wanted rather than pressuring me. Their leadership is very committed to the community!

cstables

Nov 2, 2013

They Picked up my FJ cruiser from the east side to bring it out west A+ customer service always a delight to work with. will buy from again!

DaleHuntington

Nov 2, 2013

This dealership goes above and beyond every time. The way they helped me find my car. The way they do repairs efficiently and kindly. They also treat my four year old child well every single time. She always ASKS us to go!

jimkavakis

Nov 2, 2013

My experience with Subaru of Wichita began on the internet and culminated with a flight to Kansas to purchase my vehicle. Salesman Adrian Hicks and Finance Director Roger Laughry were "true professionals". Their integrity' honesty and knowledge were the deciding factors in my decision.The outward look of the Dealership was impressive as was the staff. I would highly recommend Subaru of Wichita to anyone considering buying a vehicle. The warmth extended to me, a New Yorker far from home, was heartfelt and genuine leaving me feeling I made new friends. Thanks again to Adrian and Roger ! Yours Truly, Jim Kavakisy

Jkrause55

Nov 2, 2013

Subaru of Wichita has the nicest people, the lowest prices, the most simple pricing, and the warmest culture of any car dealership I've ever experienced. Not only do they provide customers with the best prices, they also make you feel like a VIP. Thank you Subaru of Wichita for rolling out the red carpet and making regular people feel so important! Best prices, best people, best products.

JoeyBarnes

Nov 2, 2013

Travis and Spencer were awesome. I've never purchased a new car before and they made it effortless. I gave them some basic information and they handled everything. They kept me informed with everything going on through financing and the steps needed to finalize my purchase. There was no pressure to buy or anything of that nature. I felt right at home with the guys and everybody at the dealership was very friendly. Many people I never spoke with approached me and congratulated me by name and even knew my purchase. They all seem to know what's going on and the overall feel of the dealership was friendly and professional. I'd definitely recommend these guys to anybody looking for a car. These guys get an A+ and made my first buying experience a breeze. Thank you Subaru of Wichita!

preacher1

Nov 1, 2013

It is our first visit to Subaru of wichita, and wewere greeted at the door, hosted every step of the way by Tyler Thomas who was very helpful interested in what vehicle we needed and helped us in every way possible. He was polite courteous,andnot pushy at all, yet he knew his job andwas of great assistance to us from beginning until we drove away. My husband is handicapped and Tyler was very patient. We know that wewill recommendthis dealership to our friendsandwewill beback whenwe need another vehicle.

NancyBoss

Oct 31, 2013

Everybody was extremely friendly and accommodating. There was no pressure and I never felt like they had something else they would rather be doing. We were offered refreshments several times and felt welcomed by everyone. We feel that Travis showed or told us everything that we could have wanted or needed to know and spent all the time we needed with us.

patreicher50

Oct 30, 2013

Everyone and I mean EVERYONE who worked there was welcoming, positively helpful and really seemed to enjoy working there. I was not pestered to buy, but was not ignored either. The dealership building is set up to make customers comfortable and always food and are offered. The online inventory website is easy to navigate for us older folks. It has complete info on all cars available without the annoying popups so many of the other dealers have. Picture are accurate and show all sides, exterior and exterior. I didn't think I could get a loan on a newer vehicle but fell in love with 2012 Suzuki Grand Vitara. They made it happen for me and I am so thankful.

pippinw

Oct 30, 2013

Everyone at Subaru of Wichita was absolutely wonderful to work with. From the first inquiry call I made to the first time I walked in to test drive a BRZ, my experience was phenomenal.Travis was one of the single most friendly and helpful employees I've ever worked with at a dealership. I initially put a deposit down on a BRZ that was supposed to arrive within 2 weeks, but the shipment got delayed from Japan for several extra weeks. Instead of just telling me to wait, Spencer and Travis worked tirelessly to locate another dealership with an identical vehicle in order to do a dealer trade and get the vehicle trucked in as soon as possible.Even though I had to wait a little bit longer than originally planned, the experience of working with the guys here was well worth the wait. As was getting the right car.

jazzcelt85

Oct 30, 2013

Our experience was amazing and Chris was so helpful. He drove us to another lot just to get the car that we wanted to purchase.

elaney

Oct 27, 2013

Travis Nebergall with Subaru of Wichita was extremely professional and friendly. He would follow up without ever being pushy. He allowed us the time to make the best selection for us. Over the time it took for us to make our decision Travis would always allow us to test drive, look at options, discuss pricing, etc. with any vehicle we wanted to look at. We never felt we had to make a decision right then and there and felt welcome every time we showed back up at the dealership. We would recommend Subaru of Wichita as a great place to buy a car and Travis Nebergall as a great sales person to work with.

JasonNeil

Oct 25, 2013

This was my second visit to the dealership both Travis and Spencer were both very patient with my decision and Spencer showed paperwork on approximately 6 different vehicles explaining payments, warranties, and service but finally finding the right Subaru for me. Both Travis and Spencer were very knowledgeable in their vehicles. I felt no pressure at Wichita, Subaru on buying a vehicle. They gave me a good trade in value on both vehicles that I traded in. If I have any questions in the future I know Travis would be more then happy to help. Thanks

jj55

Oct 25, 2013

This was the best car-buying experience I have had. Sam listened to what I was wanting, answered all of my questions, and gave me lots of information that helped me make up my mind. Noone at the dealership put any pressure on me at all, and they showed me the invoice and were completely transparent about the price as well. They also got me excellent financing. And, finally, Sam even drove 1 hour each way to give me a ride to the dealership! Sam and everyone there reminded me of what really good salesmen are about -- helping their customers and taking pride in the quality of their product. I recommend this dealership and Sam Steele highly.

maderlm