Subaru Of Kennesaw reviews

Nona McDowell

Oct 1, 2016

I found the experience enjoyable, the salesman seemed honest, no sales pushiness, I found the salesman knowledgeable, informative, and interesting. I'm impressed with the 2 years of free oil changes after my purchase.

SERH1206

Oct 1, 2016

I needed a new car, but was dreading the car buying experience. Subaru of Kennesaw made my car buying experience the best of my life. Everyone was wonderful, esp. salesman Colin Blanken and business manager Joseph Ball!!!

newSubaruOwner

Sep 30, 2016

It was refreshing to step into a dealership and not feel pressured. We were taught about the different models, allowed ample test drive time and then went on our way to think. Glad to have had such a positive experience from our salesman all the way through to general management and finance dept.

TnTommy

Sep 28, 2016

We drive 1.5 hours to have our Subaru serviced at this dealership. In the past we have made an appointment to make sure they have us in the schedule. They now have a rapid service system for routine service and inspections. We were in and out in about an hour with a full oil and tire rotation as well as an overall inspection. The waiting area is very nice with snacks and wifi. The hour flew by. There are a lot of nice lunch stops nearby if needed. They used to shuttle us to the Red Eyed Mule around the corner as we always arrived very early for our appointment. With the rapid service there is no need for that and we can be on our way home much sooner, avoiding the rush hour traffic.

Lapis Blue

Sep 17, 2016

I was not bombarded by overly-zealous sales people upon entering the showroom. After reading about two different models and exploring the interior of each, I approached the receptionist and requested to speak with a salesperson. I was introduced to Ralph Kurland. He was accommodating and proceeded to suffer my indecision by encouraging me to test drive the models in question. We then searched the lot for my perfect car. Decision at last!

Heather

Sep 15, 2016

After a night of celebration with some friends, I was still in the market for a new car and wasn't really expecting much when one of them said, "Well, we'll just stop by some dealerships on the way home." However, I had a wonderful buying experience here. After a few mins Ralph Kurland came out and talked to us and found what is now my new car. I love it, and the service we received was better than anywhere I've shopped thus far. 10/10 highly recommend.

bginn84

Sep 5, 2016

As a mother of an almost 2 year old; my main priority is safety for my child and myself, but also something that we can grow into as a family. I had been toying around with the idea of getting an SUV for a while but wasn't sure exactly what I wanted. When I walked into Subaru of Kennesaw was greeted with a warm smile and a handshake from Colin. This was a welcomed change from the other dealerships I went to where they wait outside for you like vultures. I explained my concerns to Colin and told him that I wasn't looking to purchase today; but I wanted to narrow down my options when it came time to make my final decision.Colin was more than gracious to give me not only answers to each and every one of my questions/concerns but he also gave me his undivided attention. Never did I feel like I was being pressured into anything.I have to say...I'm IN LOVE!!!! I ended up purchasing the 2017 Forester 2.0XT Touring edition for me and my family!! Even though I wasn't initially looking to make a purchase today, I have ZERO regrets!This was the easiest, most enjoyable, and professional car buying experience I have ever had. From Colin (sales) to Joseph and Louis (financing/management), I would recommend Subaru of Kennesaw to anyone looking to purchase a vehicle!

sbrittain

Aug 31, 2016

I had an amazing experience here. Ralph Kurland was my salesman and he took the time to tell me EVERYTHING about the 2017 Outback I was looking at. His attention to detail along with his helpfulness got me into my dream car. Thanks Ralph!

roxamom

Aug 30, 2016

Salesman took information and numbers I provided, found the best deal before I even came to the store. This is going the extra step to not waste my time or his. I love the car and this was the best experience with buying a new vehicle.

Our first Subaru 2017 Outback!

Aug 20, 2016

My wife and I could not be more satisfied with our first purchase of a 2017 Subaru Outback from Subaru of Kennesaw. We had been shopping on line for a new vehicle at several dealerships, I inquired on an eprice to Kennesaw Subaru concerning a particular 2017 Outback, with in less than 12 hours, Colin Blanken responded with a response. I called and set up a meeting with Mr. Blanken, my wife and I met him at the dealership told Colin what we were interested in and were undecided what we wanted, either a Forrester or Outback, we took both cars out for a test drive. Colin was very helpful and knowledgeable answered all our questions we were very pleased and never did we feel the pressure of buy this or that today. We decided on an 2017 Outback 2.5i Limited. My wife wanted a Crystal Pearl White with Ivory leather interior. There wasn't one on the lot and to make a long story short, we put a deposit down on an Outback with a delivery date of August 29, 2017. Needless to say we were very happy our Outback came in on the 18th of August! Just what we wanted. I would like to thank all the wonderful people we met at Kennesaw Subaru making this a pleasurable buying experience. Thank you Colin, it was a pleasure meeting you, I will tell all my friends and family interested in purchasing a new car or SUV to ask for your help. Thank you Steve Abad for all your help with deciding on an extended service plan and paperwork. Also to Matthew Celender, Serv. Advisor explaining the free oil changes and tire rotation procedures. And last but not least to Louis Kaissieh, General Manager for introducing himself to my wife and I. Thank you all for such a pleasurable experience purchasing from Subaru of Kennesaw. Thanks Colin!

Will Rechsteiner

Aug 19, 2016

To be buying my first "new" car, I'm glad I did it here. The service Johnny and Art provided was invaluable for a novice new car buyer. They answered and clarified any and all questions I had. I'm confident this was the best purchase I've made in my car buying experience.

HappySaturday

Aug 14, 2016

Ralph Kurland listened to my list of wants/needs very attentively. He guided me toward the best vehicle for my family with humor and courtesy. I would buy another car from this dealer at any time. We were treated with great respect and appreciated the great service we received. None of us felt pressure to purchase something that we did not want. It was a great experience. In the future, I will always ask to see Ralph Kurland for my Subaru sale needs.

Pradeep

Aug 12, 2016

I got my Subaru Brz limited here. The way we started was very smooth and friendly business of the car i needed the Most. Ralph/Louis/John were at there best and made me very comfortable with the price I was expecting. Really a wonderful car buying experience. Got the Blue Brz(Only blue color available in Entire GA). Thanks Subaru of Kennesaw.I recommend them 200%.

Fred_R

Aug 11, 2016

Customer experience is #1 here!! The new service area is well organized and if you're seated in their comfortable waiting area, wait times are reasonable. Justin kept me well informed on all repairs and saved me money!! Lucy, Kevin and the entire service staff are awesome!! Both my wife and I LOVE our Subaru's and Subaru of Kennesaw take GREAT care overall!! You will not be disappointed!! :)

Naptown

Aug 9, 2016

I was extremely satisfied with service on my Subaru Outback from Matthew. Calendar In the past Liberty Prioux assisted me and gave me Excellent Service!

David 4

Aug 7, 2016

I took my 2014 Suburu Outback into this dealership on a busy Friday afternoon. They were able to work me in for a simple oil change. Turns out I needed a new air filter and cabin filter and they alerted me to my tires being at the end of their life. Best of all they WERE NOT PUSHY. I got fixed what needed to be fixed and at a reasonable rate. I worked with MATTHEW and he was helpful. They even washed my car. I recommend them for sure.

FIVE STAR

Aug 7, 2016

My wife and I are new to Georgia, we recently moved to Woodstock. I was looking for a Subaru Dealership close to our new home. I feel very fortunate to have found Subaru of Kennesaw. Everyone has greeted me as if I have been going there for years. My Service Advisor Joseph was extremely friendly, professional, took care of my service and had my car washed. I would highly recommend Subaru of Kennesaw because of my positive experience. Great job and thank you!

Lela

Aug 5, 2016

Great new service at the Subaru dealership. No appointment necessary for an oil Change. In and out in less than 30 minutes. I love it !

Fifi M

Aug 3, 2016

The employees are very friendly and will take time to explain things to you. I also like that they always have free snacks and coffee in the waiting. My service was very quick and done well!

irinastr

Jul 30, 2016

This was the best trade-in experience for me - my old cars were priced very fairly, financing for my new car was fast and with my best interest in mind, everyone in a dealership was very friendly and helpful. Overall I had traded-in two old cars and purchased a new car in 2.5 hours, with all paperwork and car inspection and wash all together. No time wasted! Would definitely recommend this dealership to everyone.

andrew_c

Jul 26, 2016

I've always had the belief that it was a bad idea to get major work done at a dealer because they are known for higher costs in general. However, the service provided at Kennesaw Subaru is top notch and the service team seems to really care genuinely about your car. I would highly recommend their services and plan to use them again for future replace and/or repair work.

Germangirl

Jul 25, 2016

When we first step into dealership, we were greeting by Mr. Howard. He is people focused, personal and very professional. We had not made a decision as to which make and model of car we wanted to purchase. He took time to point out the many safety feature of the Subaru Outback, Consumer Reports ratings and took us for a test drive further pointing out what sets the Subaru apart from its competitors. He made us feel that we were the only customer he needed to spend time with that day, we never felt rushed to make a decision. No matter how many questions we had, and we had quite a few, he was very patient and kind.

khbau

Jul 16, 2016

Ralph Kurland was our sales person that we met a month ago when we were trying to decide what car we wanted. When my husband returned to the dealership this week to test drive a Subaru Outback, he remembered my husband as soon as he walked through the door. He is not a pushy salesman, which my husband and I loved. He took the time to find out exactly what we wanted. After we purchased the car, he took as much time that we needed to show us how to use all the options in the car. Steve Abad who handled our finance at Subaru, made it painless. We were expecting some variations on the interest rate that we were quoted. Happy to say that did not happen. If you want a great car shopping experience without any of the BS that comes with car buying, head to Subaru of Kennesaw and I guarantee you will not be disappointed with their first class employees and serivce.

RobinBob

Jul 12, 2016

In July 2016, my husband and I purchased a 2017 Subaru Outback from Subaru of Kennesaw. Though we do not enjoy any car buying process (way too long), Kennesaw treated us extremely well. If we had to do it over again (and most likely we will), we would. William Howard was our salesman and he was very dedicated to making us feel comfortable in the entire process.

stacia86

Jul 10, 2016

Shopping for cars can be very stressful, but from the moment my partner and I walked into the dealership Ralph took great care of us! His awesome sense of humor and kind nature assured me that we would have a pleasant experience. He also has great taste in music! If you are looking for a sales associate that will give it to you straight, look no further than Ralph. He answered every question we had about the Crosstrek and assured us that we were getting the best deal around! I know we will be back again soon and will be asking for Ralph personally. Also, we had a great experience with the business manager, Joseph, who walked us through all the financials and extended warranties. He helped us understand the overwhelming amounts of information and made us feel confident in our decision. Both Ralph and Joseph were very transparent and honest! My partner and I highly recommend Subaru of Kennesaw and look forward to the memories we are going to create in our new car! :)

Buckley

Jul 7, 2016

Jeremy was great-knowledgeable, calm, attentive. Had my car ready when they said they would. It's always a pleasure dealing with this Subaru location.

suzys

Jul 2, 2016

Kevin did a great job in communication skills for my service. I had my daugther's wedding in a few days when my Outback started having problems. I live an hour away and after having my local mechanic look at it he suggested I go to the dealership. I was reluctant since my first experience was poor. Kevin encouraged me to bring my car in, got a loaner vehicle so I didn't have to worry while the wedding approached and kept his promise for when he would be able to get back to me regarding the needs of my car. He also was good regarding my need to delay the pick of my car since I do live so far away and have to work. I am a single mom so this flexibility was necessary for me. Kevin has nearly redeemed my poor impression of the service I got the first time I came to Subaru of Kennesaw. I am now a week out from picking up my vehicle and I have no problems! Kevin also ensured the vehicle was clean inside and out and "polished up."

GrammyFromGa

Jun 25, 2016

I purchased an Outback here today. I first contacted Stephanie in January when I started planning a purchase. She was extremely helpful and respected my request to delay my contact and purchase due to a family matter that came up unexpectedly. Then when I got back with her four months later; she went out of her way to accommodate my crazy schedule and requests. There was never any pressure and I highly recommend this dealership and Stephanie in particular. Joseph in the finance department was awesome as well.

outback2010

Jun 23, 2016

Very happy with the staff and service! Most of the staff know me from the six years of owning my 2010 outback, so it's always pleasant to be welcomed warmly.

Barbarabear

Jun 22, 2016

One call. Awesome response. Car fixed in a matter of hours. Used a loaner and it was great as well. Steve is a terrific customer service representative for the dealership.

Kevin Burnham

Jun 21, 2016

I went today to compare a BRZ with the other cars in its price range. Colin was friendly, relatable, and had a good knowledge of the cars on the lot. I didn't feel any pressure, and it was definitely an enjoyable experience. If you are looking for a Subaru in Kennesaw, go see Colin!

ryangillotti

Jun 21, 2016

I live in Charleston, SC and there must have only been a few 2017 Black Base WRX's in the vicinity of 500 miles, so I was worried about getting the model I wanted. However, Julio was great to work with from our first phone call and was willing to hold onto the car for a couple weeks until I could make it out there. It was a sensitive situation, and Kennesaw was the only Subaru dealer willing to reserve the car while not actually depositing the holding check. Julio was very responsive and flexible to work with, and when I asked him to match better lease offers I had received, the Kennesaw team actually ended up beating every other dealer offer. Once I arrived, Joseph made the finance process extremely simple and quick, and Julio even helped me drop off my rental car nearby. Kennesaw will be the first dealer I call when my lease term is over.-Ryan G.

Subyowner

Jun 15, 2016

Going to a dealership is usually an uncomfortable thing for me, but this is my second Subaru and a second pleasant buying experience. Finance suggested an extended warranty that fits the amount of driving I do each year. Thank you to my sales person and finance for being so detailed.

Van

Jun 10, 2016

Love my 2015 Outback 3.6 . Kennesaw Subaru has recently gone thru a construction update to the property ( not an easy task ). Even with all the updating of the faculty, my car service was done in a professional manner. I give special thumbs up to Matt in the Tire Center. He really helped in getting me the right replacement tires and a great price. Will be a regular customer at Kennsaw Subaru !!!!!!

Stacey2015

Jun 7, 2016

I have bought 20 cars in lifetime! This dealership rates number 1! Excellent from sales picking up phone to me pulling off the parking lot with a brand new outback. Just AWESOME!!!!

Msnearly

Jun 6, 2016

Ralph Kurland is definitely an asset to Subaru of Kennesaw. He was so very patient with us and let us test drive several vehicles. He answered all of our questions throughly and knowledgeably. We are so happy with our purchase of the Subaru Outback, we wished we hadn't waited so long to become owners of one of these fine vehicles. Ralph really went out of his way to make us feel comfortable about our decisions. Steve Abad in finance was also extremely patient with us during the finalizing of our purchase and was super knowledgeable regarding warranties and our options with payments. We would recommend this dealership to anyone interested in buying a quality Subaru!

Rubydo

Jun 1, 2016

After researching many makes and models of cars for purchase, my husband and I stopped by Subaru of Kennesaw GA. We were greeted in the parking lot by Ralph Kurland. Ralph is one of their sales representatives. What followed was the best car buying experience of our 49 years of car buying. Ralph answered all our questions and took us on a couple of test drives. He treated us with respect and good humor, applied absolutely no high pressure and made the whole experience fun. We had no intention of buying that day, but wound up having Ralph and Subaru meet all our needs. The Business Manager, Steve Abad, also was courteous and handled all the paperwork personably and efficiently. We highly recommend Ralph Kurland and Subaru of Kennesaw.

Nancy Eramian

May 31, 2016

We leased a new 2016 Outback and had our 2014 Forester serviced all on Memorial Day. The fact that this is the 12th vehicle for us from this dealership speaks volumes about the level of customer loyalty it inspires.

coleyii

May 30, 2016

I was heading home last Saturday afternoon when all the lights on the instrument panel of my 2012 Outback began flashing. Fortunately, I was not far Subaru of Kennesaw so I pulled in. A service advisor, Joseph Drupiewski, took my information and quickly had my vehicle in service bay. In less than an hour, the problem was diagnosed as a loose gas cap and I was on my way. Joseph was very courteous and helpful. I would highly recommend Subaru of Kennesaw.

ray3.6r

May 28, 2016

My Subaru Outback is a year old and I like to have my oil & filter changed more often than is recommended. This time I needed to also have the Electronic Parking Brake reprogrammed. When making the appointment I asked the service person to estimate how long the scheduled service would take and he indicated that it would be about 1 hr & 30 min. While I doubt if they are so good as to get it right every time, they got it right within one minute this time! More importantly, the people at Subaru Kennesaw are focused and dedicated on doing the work right. I have taken my Subaru there twice and look forward to future visits. You must have your auto serviced so why not do it where they treat you right and do the job right. It's a good feeling to know you're getting your car serviced by the best around. Thanks, Ray

kates1212

May 22, 2016

Ralph Kurland worked hard to get me the car I wanted. Subaru made the car buying process as seamless as possible. Ralph took the time to walk us through every feature of our car during the test drive so we could truly get a good feel and appreciation for the vehicle. Highly recommend this dealership and Ralph.

Strickland

May 19, 2016

I'm not from Atlanta, so I found my car online when the dealership in my area didn't have what I was looking for. Subaru of Kennesaw was so easy to work with in buying from afar. I would definitely buy from them again!

LDR

May 17, 2016

Great buying experience 2016 Outback.Ask for Art. Minor recall problem 15 minutes in and out. Great experience with dealership love love Outback. Lots of great bells and whistles. I suggest Subaru often and would buy again if I ever decide to turn this jewel loose.

Ruth Bilbo Coates

May 15, 2016

Love the way Subaru of Kennesaw values my time. I'm in and out in no time. They are friendly and I am treated with utmost respect.

Ibyte1948

May 14, 2016

Our Outback Window developed a Crack and after researching the internet, found that there was a problem with certain Subaru windshields. We reported it and we're on a list for replacement but we had a long planned driving trip planned. I called the service manager and he expedited the installation of the new windshield, lent us a loaner for 2 days and had us road ready for our trip that Saturday.

bobjunk

May 12, 2016

Our salesperson was Ralph Kurland. Ralph worked very good with my wife and I to get us the best deal on the car of our choice. Ralph is a very friendly non-pressured kind of salesman. He worked with us for three weeks in order for us to make up our minds for certain about which car we would be most happy with. We actually had a delay in our shopping due to medical issues that came up and when we returned to the dealership, Ralph picked up where we left off. Thanks Ralph.

LittleToucan

May 4, 2016

Picked up my 16 year old Forester from Subaru of Kennesaw Service Dept. This afternoon. In the past on occasion I used a local repair shop to fix a few things on my Forester. What a mistake, they messed up my Forester. Brought it to Subaru of Kennesaw and they had to undo all that the local repair shop did. Now my Forester has a new life and feels the way she did when I first bought her 16 years ago! Thank you so much Steve Napier and Joseph Drupieski, if I knew the tech that worked on my car I would thank him here too. Thank you Luci Spain for fielding all my calls. They took good care of my concerns and my Forester.

akberman

May 2, 2016

Over the weekend, I bought my very first Subaru, and I must say I am not only impressed with the car, but I was extremely impressed with the quality of service Subaru of Kennesaw provided. They were attentive, knowledgeable, friendly and easy to work with. The salesman, even offered to set up some of the special features in my car, so I wouldn't have to navigate through the owner's manual to figure it out! Overall, I am extremely happy with my purchase and the the entire experience.

Crouthamel

Apr 21, 2016

This is in regard to my last free oil change and tire rotation...the first three went fine. However, on this visit I asked that the service rep re-set the "oil change due" and "tire rotation due" messages. Also, a free car wash and vacuum was offered. The service department did no re-set those messages. My oil looked a bit dirty, my fluids did not appear topped off, and my car was not vacuumed. Consequently, I have little confidence my tires were rotated.

Odornd

Apr 15, 2016

I took my 2016 Legacy in for a required recall update. I was greeted quickly and the friendly greeter let me know that service would take at most an hour and a half. He also asked if I liked my car to be washed and vacuumed. I agreed, but later I wasn't sure if this was a chargeable service or if it was complimentary. The service took just over an hour, well within the quoted timeframe. Upon receiving the car I noticed that my car was neither vacuumed, nor washed. I did not have time to wait anymore since I had a toddler with me so I did not bring it up. I thought the service was free so it would have been bonus anyway, but I did not find out for sure. I hope that this is more clear when offered again.Also, I noticed on the paperwork after I got home that the recorded mileage was off by about 10,000 miles. The recorder used my trip mileage, not the odometer as the total car mileage an omitted the decimal. For example, a trip mileage of 1105.8 was recorded as 11,058 miles.These small pieces of detail are not what I want my mechanics to be missing. Aside from these discrepancies my experience was good which is the reason for an average rating.

Ed B

Apr 12, 2016

Not kidding...I have purchased 20+ cars from Subaru of Kennesaw and Troncalli Subaru in Cumming. The best people, the best service, the best cars. Period. Wouldn't want to go anywhere else.

jaharley

Apr 12, 2016

Very positive sales experience with Stephanie Frazier. Let me say, I am not the person who wants to negotiate down to the last penny. What I got from Subaru of Kennesaw was a very fair no haggle price and with no pressure - although Stephanie clearly presented all the options available, I felt from start to finish that her goal was to sell me only the car I really wanted at a fair price. I would highly recommend this dealer to anyone shopping for a new car.

John C

Apr 12, 2016

Very courteous and professional from the beginning. No pressure, just great information. Ralph Kurland was very patient and great to work with. I would recommend him to anybody looking at a Subaru!

CindyRedSubaru

Apr 8, 2016

I bought my Subaru Forester XT from Subaru of Kennesaw. I basically walked into the dealership and met Ralph Kurland at the door. He was easygoing and pleasant. We test drove some cars and I got some prices. There pricing was a little higher than True Car but probably fair. Ralph really went to bat for me on my trade-in which helped make the price low enough for me to say YES to the car. Ralph got my new car ready for me in a couple of hours and after showing me some features, pairing my cell phone to the car, and telling me how to use the cruise control, I was on the road. Buying a car is hard--it takes several hours, but overall I was impressed with the dealership and with my sales person. I look forward to using this dealership for service.

bhoppy

Apr 6, 2016

I spent a better part of a year researching the outback.When I decided to buy I contacted several dealers and decided to go to Subaru of Kennesaw.I met with William and right off knew I was at the right place. William is a great salesman with a very caring personality.I have had a lot of experience buying cars but none as pleasant as this one.Great job William!!

Brooksbuyer

Mar 30, 2016

Great experience at the dealership during the purchase of our new Outback. Friendly, curtious, and honest. Cliff Richardson was very helpful in explaining the benefit of the Outback and Subaru in general.

Jr2

Mar 30, 2016

I called the service department about 730 in the morning. They were able to schedule my oil change and check my brakes. After further inspection they decided I needed some pads for the car. They replace the pads didn't oil change and I was able to pick the car up at 3 o'clock. As always the car was cleaner than when I dropped it off. Terrific service as always!

TRuth

Mar 24, 2016

I was introduced to the Subaru Outback by a great salesperson. I had little knowledge of the car other than friends who own it, television ads, and internet research. She explained all the great features, the new technology, the right engine for my driving style, and we did the deal! She also took me on several test drives to fully learn the vehicle, The sales manager was helpful in completing the deal on terms that I wanted. The business manager was very thorough in explaining the extended warranty options. The closing paperwork was well organized and easy to complete. All around a good experience. I was introduced to the Service Advisor who was very friendly and encouraged me to call if I had any questions about the car. I would recommend doing business with this dealership.

Steven Morgan

Mar 22, 2016

This is a solid dealership with employees that are motivated to do a first rate job. A very friendly environment, with concern for my time and well being. I would highly recommend them.

kmcdonough13

Mar 16, 2016

Subaru has been in my sites for quite some time. Like so many others, I put in a great deal of research, even visiting out-of-state dealerships while away traveling. After enough of my own exhaustive research, I met William Howard, Subaru Kennesaw, and very shortly after he greeted me, I felt completely comfortable and ready to move forward. William was generous with his time, considerate, funny and not at all pushy. William did an excellent job explaining the WRX models and all in all, and after several test drives and very brief negotiations, Subaru matched my offer, even giving me what I asked for my trade-in. In closing, I've been a USAA customer for a very long time, not only did Subaru offer better financing than USAA but William, Joseph Ball & Johnny Poole made the closing the dealas smooth as it gets.An interesting point regarding a scenario that I didn't expect; William took the time to walk me around and introduce me to various employees that I may be dealing with in the future, parts employees, service employees, store manager, etc. This in particular made me feel even more like a truly appreciated customer. This is the perfect size dealership, offering great service and inventory. Subaru Kennesaw demonstrated to me that it feels like a family run business. And for anyone that hasn't experienced a comfortable, family atmosphere, make the trip over to Subaru Kennesaw...they'll take great care of you. I really couldnt be more pleased with this experience.Great job, Subaru Kennesaw!Sincerely yours,kevin

PatPat

Mar 15, 2016

From A to Z, this dealership was perfect! Our salesman, John Settineri, was very professional and helpful! We first talked online with him, then emailed and called to make an appointment with him to come in and test drive a vehicle. We had driven a Subaru once, as a rental car in Montana. We loved it at first site! We always said if we ever got a new car, it would be a Subaru. Well, the time came when we needed a new car. We looked online at Subaru of Kennesaw and the Forrester and Outback. At the dealership, I drove both vehicles. I loved them both, but wanted the Outback because of the added options. I LOVE MY SUBARU OUTBACK! It is exactly what I wanted! The price was good. I picked and received the color I wanted! They washed the car and filled the tank with gas while I did the paper work. I wrote a check and went to the car with John. He showed me everything about the car, which he showed me before I drove it. He set up my SIRIUS radio, navigation and phone. Everything about this dealership is perfect! I am very happy, and so is my husband! THANK YOU SUBARU OF KENNESAW And JOHN SETTINERI!

duffer152

Mar 1, 2016

GREAT SERVICE DEPARTMENT. STEVE AND LUCY IN PARTICULAR ARE ALWAYS ON TOP OF EVERYTHING. ONLY WISH THE ENTERTAINMENT CENTER IN THE CAR WAS BETTER THAN THE OCCASIONAL ELECTRICAL HUM THAT INTERRUPTS THE PERFORMANCE. NOT FAULT OF DEALERSHIP. WISH MY SERVICE CONTRACT WAS LONGER.

adown860

Feb 27, 2016

For months I knew that when ready to buy a new car I wanted a Subaru.Carol was very helpful and easy to work with,I enjoyed every minute of it and today I am a very satisfied customer.

Andrewhighsmith

Feb 23, 2016

I recently purchased a new Forester from Subaru of Kennesaw, and Highly recommend this dealership to anyone in the area! The buying experience still has me gushing on and on to family and friends, truly the most positive consumer experience that I have had. The shopping process for me started online and transitioned to email and then a visit for a test drive. From beginning to end Joseph Ball was straight forward, kind, and helpful. I never once felt pressured or manipulated.He is an example for anyone that is helping to guide someone else through the potentially stressful process of buying a vehicle. I will gladly point anyone that I care about in his direction that is car shopping. I am also very happy with the financing process. It took some wiggling on Subaru's behalf with the banks, but they worked to get me a fair deal that I am very happy with. I could go on and on but the main point is that I am over the moon happy with my new Subaru, and the way that I was treated at Subaru of Kennesaw. From the first email all the way to driving off the lot in my new Forester! I have nothing negative to say.

Andrewhighsmith

Feb 20, 2016

I have been car shopping for a good long while now. I had finally narrowed it down to just a couple of brands. Subarus of course are fine vehicles and the driving experience speaks for itself, but I must say that my experience of working with Joseph from email to in person absolutely had an impact on my brand choice. I can't say enough about how helpful it was to have a kind, direct, straightforward human being help me navigate what can be a very stressful process. Subaru offers an amazing car and value, many brands do these days. However, my experience in person at the dealership was unique and remarkable.No hesitation, I Highly recommend working with Subaru of Kennesaw, and I Highly recommend contacting Joseph Ball.I was also very happy with the financing, and grateful that for the work done on my behalf.

Kat Hayes

Feb 19, 2016

Went in, unsure if they'd be able to help me with my credit history, but they got me in the best car for me! Joseph was totally helpful and friendly the whole time. I felt bad because the insurance company I was going through kept me on the phone for an hour and a half, which kept him and Mr. Poole there way past the time they had closed, but their smiles never went away. The next time I need a vehicle I will be going back to them. Until then I'll stick with referring everyone I talked to about dealerships to Subaru and Joseph.

Kerry 1945

Feb 10, 2016

I had my first service done on my new outback. What a great experience! I made an appointment for Sunday (that's tight, Sunday). I was in and out within 10 minutes. How great is that....... Kerry

tom

Feb 6, 2016

Ralph Kurland is a very good salesman and did for me what no local Subaru salesman would which is way I drove 7 hours to buy a car from him rather than in my own backyard. They are a top notch dealership and make it very easy to buy a car.

Cdaneto87

Feb 1, 2016

I just purchased my 3rd Subaru from this dealership and I couldn't be more pleased. They have very honest employees working there. I recommend anyone looking for a car to make that your first stop.

Happy Customer

Feb 1, 2016

Provided me good information during our test drive and also when we began to run the numbers. Patient, helpful and genuinely interested in my long term happiness with my choice not just the short term sell.

Aibrahim

Jan 22, 2016

I like the dealership location where there are a lot of nice restaurants and cofe shops close to it. And the staff are really friendly.

Outback

Jan 20, 2016

Charles Bayard,my salesman, was very knowledgeable and well-spoken in explaining all of the features of the Outback that I eventually purchased. I purchased the vehicle and was introduced to the team that will be my support in the coming years as I enjoy driving my Outback. I highly recommend Subaru of Kennesaw.

V3ritas

Jan 12, 2016

Let me tell you a bit of story: I walked into this dealership with ~$28k in my hand and a gleam in my eye--this was the first brand new car I had ever bought and I intended to walk out with a fair price. I met with the salesman (this one remains anonymous, I'll give names of the latters*) and metted out a price I was satisfied with. During our time, however, he acted disinterested (especially after I beat down his initial offering price that was over 3k what Edmunds would place the value of the car at). In fact, during the latter parts of the selling process, he even tried to close me with some xxxxxx BS about my "wife allowing me to make this decision"! You may be asking yourself, "Then, why in xxxx did you give these people your money? Why are you giving them a great review" Bear with me, this is a Cinderella story, because I sure as xxxx didn't expect what's coming. I was pissed--unbelievably so. The more I thought on it, the more it grated at me...still, I got a car that did what I wanted, at a fair price, right? WRONG. In his eagerness to close, and my eagerness to secure a price I thought I'd not get elsewhere, he moseyed right over my questions regarding the capabilities of the car, and I ended up with a neutered vehicle, with the capabilities I wanted sitting behind ANOTHER pay gate, and in some cases, not even being POSSIBLE on my model.My "pissed"-ness mutated at this point into vindicated fury, and I hammered out a rather scathing email to the Sales Manager, Johnny Poole and the General Manager, Louis Kaissieh. As it turned out, they had no clue how my sale went; nor how frustrated I was with the result. They had heard nothing, other than that the sale had been closed, and that was that, despite my intentions to be heard. And this is where they earned my business: upon hearing of it, they dropped EVERYTHING and went to work making this right. Louis, after I recounted my story to him, was downright offended that a customer had walked out of his building as I had, mentioning to me that it would be equally unacceptable for someone to simply "not love their car", as it had been for me to be as disappointed as I was. In his eyes, the two are the same. So often are these dealerships concerned, so much, with their bottom line that they neglect their duty to the customer, and thus, cripple their ability to expand their business, via organic growth. After all, any sales professional knows that organic growth is the key to success in the business, and organic growth only comes from "wowed" customers. Louis, and his team, get that. But it doesn't stop there, no matter how well-intentioned, this is all still just platitudes. They continued earning my business by knowing their people--Louis deftly selected Joseph Ball to be my point of contact (since the volume of business continued to pull him from dealing with me directly), and I could not have been more impressed with the man. While I can only speculate at his choice, I couldn't help but notice that Joseph, by contrast to my original salesman, was technologically adept(I had debunked 3 of the first guy's assumptions about my original model within the first 20 minutes), humble (prideful does not begin to describe my original salesman), exceedingly polite, and incredibly attentive--stopping the sale frequently to make certain that he still had a bead on what it was that I was looking for. Joseph even went to the extent of researching the history of a particular technology, to ensure that the exact model of Clarion head unit found in the 2016 Crosstrek Limited that I settled on would be compatible with it, testing it on 3 separate Samsung Galaxy systems, to ensure compatibility. I have not had that level of service at a Best Buy, or a damned Lexus dealership, before. In the end, Louis' attention to the capabilities of his people and his focus on resulting in a positive customer experience, Johnny's exemplary communication response time, and Joseph's exceptional dedication to providing the customer with the best of all possible experiences and being an upstanding, ethical, and powerful sales force turned this phenomenally aggravated customer into someone who will recommend Subaru of Kennesaw anytime I hear of someone looking for nearly any type of car. Granted, I'll likely warn them away from the original guy, but hey, one person does not a dealership make; and while the initial was rocky, the correction was absolutely FLAWLESS. Well done, SoKsaw; Well done, indeed.*I've a little more than a decade in sales myself, and I know the impact of negative reviews on a salesman. While he DID piss me off to no extent, it's not worth it, nor called for, to impact his livelihood anymore than the removal of my sale from his numbers would--after all, the team's work to correct it satisfied me immensely, and that's what matters to me, at the end of the day.

sonosister

Jan 4, 2016

The entire staff from sales, finance to service worked closely with me to make my new car purchase a reality. Extremely pleased with my 2016 Forester!

Nana of 9

Dec 27, 2015

Visited this location to look at Subaru Outback. Our friend owns one and had purchased it at this location. We asked for the salesman who had helped our friend; however he was not available, so Ralph Kurland helped us. Ralph asked if we had considered a Forester. and we told him we had never seen one. He suggested that we test drive an Outback and a Forester. My husband is not a small man so I was concerned about the smaller car being big enough for him to be comfortable. Ralph showed us that the seats were adjustable and gave Max plenty of room. The fact that both cars have the same engine was a plus. We liked the pick-up the car had and of course the gas mileage. Ralph gave us plenty of time to decide, answered all of our questions, and did not pressure us. We had a very pleasant experience and bought a pretty car that meets our needs. Ralph was very kind and truthful and we will certainly recommend the dealership and Ralph to our friends.

BuggieGirl

Dec 26, 2015

It's so nice to walk into a dealership and the staff remembers you. GM, Louis Kaissieh, assisted me almost 5 years ago when I was trading in my Baja for the 2011 Outback. I was in a few days ago to get my 60k service scheduled with Lucy in service and Louis came over to wish me a Merry Christmas. To make a long story short, I met a very nice sales rep, Ralph Kurland, who showed me the new 2016 model and I fell in love. Ralph and Louis worked with me to get a deal I could not refuse. Carlos Torres made the financial piece easy, fast and still explained everything. I have been coming to this dealership for years (service, purchase accessories) and I will continue to do so.

kgvols

Dec 22, 2015

I had an awesome experience due to Joseph - Sales Rep. He was quick to respond to all of my questions via email and was extremely professional.

SPowell

Dec 18, 2015

Came in with my husband, the process was quick and easy. Everything about my new car was explained in a way I can understand. Will defiantly come back..

FMG2015

Dec 17, 2015

Love the folks there but didn't care for the wait time for my oil change (almost 2 hours). However, they were undergoing some construction changes; so, I understood. The wait time should improve by my next oil change.

Aisha

Dec 15, 2015

This would be my third Subaru purchase with Subaru of Kennesaw. As always, I've been treated very well with the highest level of customer service by all. Best dealership by far!Fair pricing, excellent quality vehicles!

Jim W

Dec 14, 2015

I had a great experience purchasing my new 2016 Subaru Forester at Subaru of Kennesaw. Ralph Kurland not only treated me extremely well, but we also developed a wonderful relationship. I feel that he got me the best car at the best price! I would recommend him to anyone! Also, Carlos and Chris did their best to make all the paperwork involved a pleasure. Now, I've only driven the car for a little over 100 miles so far and am still learning how to "work" everything but again, Ralph, helped me with the basics. We're about to take the car on roughly a 1500 mile trip to Florida and back so I'll surely know more about the car by the time I return. I'm sure the driving experience will be as great as the buying of the car was. Thank you Subaru of Kennesaw and all the folks there!!

Sean B

Dec 7, 2015

I had a great experience at Subaru of Kennesaw. They made the car buying process quick easy. Stephanie and Carlos were very helpful and answered all of the questions I had and made sure I was happy before I left.

WRX Steve

Dec 5, 2015

Very friendly, the kind of people I hang out with in my personal life, and they treated me that way since I walked in the door. Very knowledgeable about the cars they sell, got me the exact car I wanted with all the options I wanted, none that I didn't. No pressure, and they don't leave you sitting alone wasting time. We negotiated a fair price without any hassle. Great experience, highly recommended.

STI Matt

Dec 3, 2015

Joseph Ball was extremely laid back and approachable from the beginning. My entire car buying experience felt like talking to one of my good buddies about cars. After going through a pretty rough and impersonal experience when buying our last car at several Toyota dealerships, I kept thinking it was all just part of a major sales trap I was about to fall into. After talking to a lot of other Subaru dealers after my test drive with Joseph, he was by far the easiest to deal with and had the car I wanted and the best deal for it. Even after the buying experience was over, he still was very responsive and helpful. My dad is thinking about buying a Subaru as his next car and I've already recommend he talk to Joseph when he's ready to take his first test drive. I'll recommend him to anyone else in the future!

josh

Dec 2, 2015

as soon as i searched for the car a received a call from the sales manager himself, which was very nice and helped me with all of my questions

Forrester68

Dec 2, 2015

These guys are truly amazing. They really go all out to make sure their customers are happy with an amazing product. I LOVE MY SUBARU!

JaRyals

Dec 1, 2015

Custer service personnel were friendly and helpful and seemed to be competent. The work appears to be of good quality. The only negative is that Customer Service was supposed to call me when the work was completed and they did not.

TWA1984

Nov 25, 2015

Great car-buying experience! In 30+ years of buying vehicles, Ralph Kurland was one of the best in sales. From the moment we walked in the door the positive tone was set. Allie greeted us with smile and professional attitude and got us to Ralph. He was super in helping select the "right" vehicle and close on our deal. His professionalism, good attitude, and patience allowed for a pressure-free atmosphere to get exactly what my wife wanted, inside her comfort zone. Moreover, he made sure we were set with all the features before we left. Jonathan Conway also did an excellent job in finalizing all the final paperwork. I highly recommend them all as well as the dealership.

T&HBurgess

Nov 24, 2015

When my husband and I had decided to purchase a new vehicle we were looking for a sport utility vehicle. The Subaru was honestly on the bottom of our list. We went to the other two dealerships and every time we walked into the Subaru of Kennesaw dealership we were treated with the utmost respect. Everyone in there listened to us and they were not simply trying got talk us into purchasing a car it really felt like they would have been happy for us no matter what brand we choose. However, Joseph Ball went truly above and beyond what any dealer has ever done for us. He allowed me to text him to work out the price specs and even a few days later when I could not for the life of me figuring out why my car was beeping at me. Joseph even made sure to check in a few days later to make sure that I was completely satisfied. But what I really appreciate is the fact that he told me to come back when my husband got home so he could show him a few features of the car. Most dealers will walk away and take their commission when the deal is done. Not Joseph he truly made us feel like we are now a part of the Subaru family. Joseph is the MVP!!! If you are thinking of buying a Subaru please go talk to him he will not push you to purchase more than your needs. In fact when we told him what we settled on he was surprised as it was the more expensive model than he recommended based on the questions that he asked us in our initial consult. I should also mention that when he caught wind of my husband being a mechanic he immediately called in the head of the shop to come talk to my husband about some of his concerns. And that gentleman was honest and upfront. So if you truly want an honest, no hassle car buying experience go see Joseph at Subaru of Kennesaw.

lynn369

Nov 17, 2015

I cosigned on a lease this spring. I told the salesman and sales manager that my son was probably not going to be able to keep the car very long because he was moving to an area where he couldn't use a car.As stated above, I cosigned with my son to lease a Subaru WRX STI. I asked both the sales manager and salesman if they would put in writing that I would not be financially hurt if I returned the car early. They said they couldn't put it in writing but not to worry because that particular car was in high demand. I only signed because of their assurance. Well, I returned the car early as I had told them. They told me that I would have to pay $7000 because I turned it in early. I told them in advance about this and I had already given them a $3000 deposit. That is a total of $10,000 for a car that my son only drove for several months. I was misled and took them at their word. I was a lieutenant in the Army and there your word was your honor. Another dealership gave me a better price so that I was "only" out $5500 plus the deposit.I am 67 years old and have never had anything like this happen to me. It's too late for me, but I am writing this to protect future car buyers.

Mark0541

Nov 6, 2015

My son purchased a new vehicle from Subaru of Kennesaw. I was with him when he made the purchase. The salesman and finance guy were great! They treated my son with respect, answered his questions and took the time to make it agree at experience! The finance guy even received a horrible information about his dog while dealing with my son. The finance guy continued the process of going over everything with my son even after receiving bad news! Great guys!

#XV2014

Oct 28, 2015

Brought my Subaru Crosstrek in for a service appointment at Subaru of Kennesaw, scheduled 1 week in advance. After arriving early for the scheduled appointment and being put off multiple times to "check in" my car sat for over an hour past it's appointed time for servicing. It was not until I found an employee and questioned them about the wait that I received any indication that they were intending to service the vehicle any time soon. Another hour and a half goes by before the service is completed, during which time I had to check on the progress repeatedly in order to get an indication on how much longer it would take. All in all over 2 and half hours wasted on a Saturday to complete a basic oil change, and experiencing hands down the worst customer/dealer interactions I have ever had to witness. I purchased my Subaru Crosstrek from the Kennesaw Dealer in January of 2014, and in regards to the vehicle itself could not be happier. Unfortunately this can no longer be said of the Subaru of Kennesaw dealership. I will continue to be a satisfied Subaru owner, but in the future I will take my Crosstrek to another dealership for servicing and maintenance.

jimimac

Oct 28, 2015

My wife and I went for a service on my 2015 Outback. The service department was excellent in handling my questions and a few minor things on my car. My wife is interested in trading her car and we worked with Art Baldwin on getting her a Crosstrek. We were very satisfied with how he worked with us although we chose to not buy at this time. All around, a great experience.

Subaru123todd

Oct 24, 2015

Steve Napier, Lucy, & The best mechanic in the world Mr HollingsworthAre the standard all dealerships should follow when it comes to customer service.They aren't a dealership they are family!ThanksTodd

Nick C

Oct 22, 2015

Went for service, had my car ready, before they said it would be ready. Friendly customer service.

Re-tired

Oct 22, 2015

My wife and I have bought many cars over the years, and our experience with Ralph Kurland was tops in our books. Ralph was not only pleasant and even fun to deal with, he avoided over-selling and hard-selling the vehicles, patiently explaining to me, and later to my wife when we returned together, the features of the car. Unlike many automotive salespeople, he showed genuine interest in addressing both of us, and did not use the stereotypical "man picks the vehicle based on power and styling, and the wife picks the color" approach...dealing with both of us on all aspects. He made us feel very comfortable with his input and information, and essentially treated us as if we were friends of his who had come in to buy a car. We got exactly what we wanted, and at a good price. We would definitely recommend him and the dealership to anyone who is considering buying a new Subaru, or a used car on their lot.

rharris

Oct 22, 2015

My salesman, William, was great to work with. Made this experience so easy. Was able to get exactly what I wanted at a great price.

Vicki

Oct 21, 2015

I am on my second Subaru and my first one purchased new. Circumstances prevented me from making my purchase here. First Subaru was found at another local dealer and second one was purchased in another part of the state because of an accident. Regardless, nearly all my service and repairs have been at Subaru of Kennesaw. Love the people and the atmosphere. My only disappointment lately has been that the advertised car wash with service either did not happen or was pretty bad.

Acworthcommuter

Oct 8, 2015

This was the most straight-forward car-buying experience I've ever had! Our salesperson (Ralph Kurland) listened to the features I wanted in a car and found the perfect vehicle for me! The attention and care that he demonstrated during the purchase of the vehicle and the whole experience was one that has me convinced I'll be a long-time Subaru owner. Love driving my new Subaru Forester!!

gemcgeesr

Oct 1, 2015

VERY GOOD VISIT FOR AN OIL/FILTER CHANGE, VERY EFFICENT AND JOB DO VERY QUICKLY WITH NO PROBLEMS. SERVICE PERSONAL VERY GOOD ,IN AND OUT WITH NO PROBLEM.

atmorto

Sep 24, 2015

What I love most about Subaru of Kennesaw, is that the personal relationship that is built even after the purchase of your vehicle. Every time I go in to have my car serviced, Stephanie F. and Johnny P. always find time to come over and speak with me. No matter how busy it is, I still get an acknowledgment. Ensuring I'm still satisfied with my car, and how things are going. It makes me feel more than just another customer. Unlike some dealerships, after you purcased your car they won't speak with you, yet alone remember your name. The car buying/personal experience at Subaru of Kennesaw goes far beyond just buying a car.

bargingenie

Sep 12, 2015

I have 35 years automotive service management experience and currently manage Maaco in Doraville GA-------------Steve and his department with Lucy and all the others are wonderful. Lou and William and Chris in the showroom are all a group of professionals that have taken care of my wife and I for almost 10 years perfectly. They take care of my transportation needs so I can spend time on other things. I thank them and recommend them. David Yapko

car wise old guy

Sep 11, 2015

Drove 90 miles to this dealership because of the greater selection of vehicles available. Picked outour new Forester within a few minutes. Had great help from Micki Floyd in going over the newtech features, then working out a good deal. I"m sure we'll enjoy this Subaru as much as our8 year old Outback, which has been the most trouble free car we've owned. Micki & everyone at the dealership made our purchase a painless experience.Chuck & Sandy M.

cyndut

Sep 10, 2015

Had a good experience both buying my Subaru and taking it in for service. The people were friendly and kept me informed of progress. would recommend this dealership.

Drken101

Sep 9, 2015

After a few weeks wait, the dealership installed new grommets on my side mirrors which resolved the loud turbulence/rushing sound that I was experiencing when driving over 60mph. This was very annoying and now I only hear regular road noise as is to be expected. This fix was a great solution.

JP

Sep 9, 2015

I would like to sum up in a few words dealing with Stephanie Frazier & Louis kaissieh on purchasing my 2016 Outback ; Friendliest , painless , Exceptional , Easiest , Awesome , Positive , Fantastic , willingness ,Knowledgeable , Polite and Unbelievable.....

Lela

Aug 30, 2015

Sales staff was very helpful in showing me the different suv's and options. Didn't have to haggle over price and closing the desk was easy !

David S

Aug 29, 2015

It was a pleasure working with Joseph Ball when shopping for our car...He was extremely knowledgeable with the cars we considered...After driving a couple different models we decided on the Outback....We weren't pressured which we greatly appreciated...there's nothing worse to us than getting a pushy, hard sell salesman.....All Subaru associates we dealt with were very professional and courteous. I would recommend Joseph Ball and this dealership to anyone looking to buy a Subaru.

gacountry1

Aug 29, 2015

Purchased a crosstrek. Love it. Joseph Ball was my salesman. He was very knowledgeable and kind. By far the easiest and stress free car buying experience.

Tim

Aug 28, 2015

Very professional low-pressure experience in both the purchase & recent first service of my new 2015 Subaru Forester.

All my wishes came true !

Aug 26, 2015

Shopped brands I was interested in on line. From my inquiries was promptly sent an e- mail from Kennesaw Subaru. My awesome sales consultant Joseph Ball sent me a brief hello and his contact numbers. I later received a personal e-mail from Joseph with a little friendly background on who he was. I was dealing with a real person. I started e- mail contact listing my preferences and we were off. No pressure no hassle. Who knew car buying could be this much fun.

megs330

Aug 26, 2015

Joseph Ball made my first-time car buying experience not only easy and painless, but fun! He communicated well with me leading up to the day I would be visiting the dealership, but was not over the top or annoying. Once there, he more than proficiently walked me through all the details of the car I was interested in, and he worked hard to get me the best deal possible, not only for the new car but with my trade in. He easily related to my experience and what I was looking for making me feel instantly relaxed and comfortable to pull the trigger on my Impreza Sport!

MOT

Aug 26, 2015

We just bought an Outback from sales employee Ralph Kurland. From beginning to end he was so helpful and pleasant to deal with. He was very patient while we contemplated which Outback to buy. He explained all the features on the cars available to us and let me take multiple test drives to assure our satisfaction with the vehicle we ultimately chose. We have talked to other folks that have purchased Outbacks and feel we were treated fairly on price with a minimum of haggling. Since we couldn't drive the car home due to not having a 2nd driver Ralph took part of his day off the following day to pick up and drive the Outback to us and Subaru had a driver pick Ralph up at our home. Discussions with Louis Kaissieh about warranty choices were equally pleasant. We highly recommend Subaru of Kennesaw and these employees!

starttkevin

Aug 26, 2015

From the outset of searching on Edmunds.com we were impressed with the timely response of the team at this dealership. They work together to shape and sell a straightforward satisfying sale and we will be back.

Raynold F

Aug 21, 2015

My wife and I are new to this area. we moved from NYC to retire in Dallas, GA. We literally have no family members nor friends to point us in the right direction. The past 12 months have been extremely pressuring in dealing with Home Builder, Movers, Banking Institutions, and other services needed to make our transition. We needed a car, just as we did for everything else, we read the reviews on many dealers in the area and decided to take a chance with Subaru of Kennesaw. The first day we walked in the showroom, we were lucky to have been greeted by Ralph Kurland. From the start he made us feel very comfortable. He engaged us in a dialogue to understand our transportation needs. We told him about ourselves, and our interest in a Subaru. He offered some good suggestions which helped us decided on the Forrester. In other words, what Ralph saw first was the two individuals who needed his professional services not the deal he was about to make. After signing papers and obtained the keys to the car, Ralph introduced me to his colleagues in the Service Department, and went in details over the owner's manual and other literatures that come with the car. Ralph is salesperson with a keen sense of humanity. I hope the same can be expected with service department which I'll have to deal with in the future. Thank you Ralph. RFJ Dallas, Ga

rayfabj

Aug 21, 2015

My wife and I are new to this area. we moved from NYC to retire in Dallas, GA. We literally have no family members nor friends to point us in the right direction. The past 12 months have been extremely pressuring in dealing with Home Builder, Movers, Banking Institutions, and other services needed to make our transition. We needed a car, just as we did for everything else, we read the reviews on many dealers in the area and decided to take a chance with Subaru of Kennesaw. The first day we walked in the showroom, we were lucky to have been greeted by Ralph Kurland. From the start he made us feel very comfortable. He engaged us in a dialogue to understand our transportation needs. We told him about ourselves, and our interest in a Subaru. He offered some good suggestions which helped us decided on the Forrester. In other words, what Ralph saw first was the two individuals who needed his professional services not the deal he was about to make. After signing papers and obtained the keys to the car, Ralph introduced me to his colleagues in the Service Department, and went in details over the owner's manual and other literatures that come with the car. Ralph is salesperson with a keen sense of humanity. I hope the same can be expected with service department which I'll have to deal with in the future. Thank you Ralph. RFJDallas, Ga

carowoo

Aug 15, 2015

The staff at Subaru of Kennesaw is very helpful and effiecent in the process of purchasing a new vehicle. would highly recommend them to anyone interested in a new car.

Jason Laney

Aug 15, 2015

Went to the dealership to look at Green '14 Subaru Outback. Met Charles who showed us the car, Jospeh who made sure we were taken care of, and John who made sure the deal was what we were hoping for. All three were awesome! We were able to keep our payments within our budget, and able to purchase my wife's dream car. I would return to this dealership time and time again. If you're looking for a Subaru or a great deal on a car go here.

JY

Aug 13, 2015

We purchased a new 2016 Subaru Outback. Originally we wanted to purchase a 2015, but they were all sold. So we decided to put a deposit down on a new 2016 Outback. Mr. Charles Bayard made our car buying experience so easy! He answered all our questions and was a pleasure to deal with. He kept us up to date as to when our car would be delivered to the dealership. It actually ended up arriving 1 week early. This is our first Subaru and we love it! We would definitely use Mr. Bayard again when purchasing a vehicle. Also, Mr. Carlos Torres handled our loan documents efficiently. Overall we had a great car buying experience with Subaru of Kennesaw!

Willie 1

Aug 10, 2015

Everything was Very Good, I think you should do as you are doing, My experience has be Very good. Keep up the good work. Your Service Dept. is very good.

Jhbhm

Aug 7, 2015

I. was there for routine warranty service. They listened carefully and very attentive to the one particular concern that I mentioned and added notes to my file to document it.

TM

Aug 6, 2015

I took my 2001 Subaru Outback in for oil change service. The Service department contacted me about several current and potentially dangerous problems with the 2001 Subaru that has 154,000 miles. It is showing its age and, when shown the wear underneath, I decided it was not worth keeping.I met with Art Baldwin and told him of my predicament. He was more than happy to sell me a new 2016 Forester at a price I was happy with. Kennesaw Subaru gave me what I consider a good trade-in for a new vehicle that I was considering purchasing anyway.Thanks Art. Thanks Service Personnel.

bj2015

Aug 5, 2015

if you are looking for a new car go see Joseph Ball. There are not enough words to describe how knowledgeable, informative, polite with absolute willingness to make sure you completely understand everything there is to know about the car of your choice. I've purchased several cars but this is the very first time that I felt I was dealing with family who cared not just about selling a car but was more focused on excellent customer service which is rare these days with so many companies giving you "customer no service" If this is not my last car I won't go anywhere else for another one and will definitely tell all my family and friends where to find the best rated sales person and vehicle!!! Looking forward to many enjoyable years driving my Subaru Forester with the peace of mind should anything go wrong they will take good care of me!!!

Robert U

Aug 5, 2015

When I decided to get a new car I researched the new ones, I shopped many other dealerships and makes. Subaru of Kennesaw answered my questions and did not pressure me in my purchase.

Momcar

Aug 4, 2015

While our appointment was for a recall, a complete safety check was completed without a request or issue.We have purchased 3 new Subarus from this dealership and have been pleased with the sale experience and followup service.

cmdeaton

Aug 3, 2015

THEY MAKE YOU FEEL AT HOMEVERY EASY AND PAINLESS PROCESSSECOND CAR WE HAVE PURCHASED FROM WILLIAM. HE IS GREATTHEY STAYED LATE ON SUNDAY TO GET THE DEAL DONE

Big J

Jul 31, 2015

All went as planned. Been that way for 5 years. Met several owners that all love their Subaru. Also the service depart. Have great eats right next door at Jason`s Deli. While you wait.James Isbell, DVM

Cf123

Jul 31, 2015

Repair was done in the time frame quoted. Everyone we dealt with was very courteous and competent. No pressure to do other than what I took it in for.

Mamacita

Jul 30, 2015

It's a breath of fresh air to get your car's regular maintenance service done in an hours time and an outside wash to boot!!!! A+ all the way! That means a lot to me since I live an hours drive :)

Armyguy2015

Jul 25, 2015

Joseph was very helpful and answered all my questions. I felt no pressure to buy or sign up for anything I didn't want. I did not plan on buying a new today but after sitting down with Joseph I felt like I was getting the maximum bang for my bucks. I even got more than I expected for my trade in. Thank you Joseph Ball and everyone at Subaru of Kennesaw for an amazing experience and my new 2015 Subaru BRZ!

Sathr1

Jul 24, 2015

I am very pleased with the service. I bought my car and have been to service with the same dealer. Over the past 2 years, they have been prompt, patient and caring.

SATISFIED BUYER

Jul 21, 2015

Jim and Carlos were both very friendly and well versed in their fields. Their willingness to take the time to share their knowledge in layman's terms established ease in necessary decisions. Their willingness to go the extra mile left comfort knowing questions arising in the future will be answered.

DianeGa

Jul 20, 2015

Called and made an appointment for my first service,I was able to schedule it with no problems. Arrived at scheduled time they took my car back and the service was completely quickly.

Drives like a girl

Jul 18, 2015

I feel the Outback sells itself...however, the two salesman that I was in contact with, were very informative about the Subaru products and very patient with all my questions and concerns. They made the whole process much more pleasant right down to the financing!

Bill4747

Jul 10, 2015

Hurried did not listen to my request. Ask for a wash after my service which they say is part of their service. Seemed they just wanted to rush me through.

OB1

Jul 10, 2015

At 75000 miles they are the only ones who have serviced my Outback, except for a new set of tires. Always friendly, Service seems to be done right the first time always.

Iopgoose

Jul 9, 2015

Great Service, friendly, informative and huplful service. Car was washed and ready in a timely manner. I will return to Subaru of Kennesaw for service again.

Mr1276588

Jul 9, 2015

Really great customer service. Found the right car at the right price. Fast and easy! Ed was great to work with and was patient and helpful in finding the right car for our needs.

Subaru fan

Jul 2, 2015

Been coming here for service since I bought my Outback new in 2010 and have no regrets. Steve is a great service manager.

Laird2015

Jul 1, 2015

I had an appointment to get my oil change with the service department . I took it in and the service was finish on it within 35 min.

Godol

Jun 24, 2015

Warm welcoming, fast service for my first scheduled maintenance in the busy afternoon of Father's day weekend! I was truely satisfied for their seamless professional service. Thank you Subaru of Kennesaw, GA!

burton5266

Jun 22, 2015

My friends and I went to Subaru of Kennesaw this Saturday after hiking Cloudland Canyon. It was just a thought that crossed my mind about going in to check out the XV Crosstrek since it seemed like it may fit my outdoor lifestyle a little better than my 3 door Veloster. I had no intentions of even buying a car that day but I would say the experience that I had with my salesman Ralph Kurland made this process a very smooth and fun process to buy a car. As soon as we walked out and started looking at the lot, Ralph approached us and really helped guide me to which car would have been a good fit for my liking and needs. As a consumer, that is the most important aspect that I could ask for. Ralph really cared about the car that fits my needs. He didn't try to pressure me into buying something that wasn't my style because it probably could have paid a higher commission. Anyways, within 3 hours of shopping, test driving and negotiating my price, I bought the car!!! I was able to get a wondering APR % through their loan vender, Chase and overall I am very satisfied with this dealership. I would recommend it to anyone who is looking for a smooth transaction. Thanks Ralph and team of Kennesaw!

T k s k

Jun 22, 2015

Me and wife are happy with Joseph and the Louis general manager and carlos thefinance man very helpful and friendly we highly recommend Kennesaw Subaru to anyone

Daarch

Jun 18, 2015

This was my second time dealing with Stephanie and Louis on a new vehicle purchase. I have also referred several friends and colleagues to them. The experience was hassle free and the negotiation process was pleasant. Without reservation, I can recommend Stephanie and Louis

mountaingirl2013

Jun 14, 2015

Once again when we experienced a problem with our Legacy Lydia in Service was right there to help us. The Low Pressure light came on again and when I called Lydia she got me in right away. When arriving she did an inspection of the car. After the car was repaired she went over the repairs with me, made sure I understood them and told me if there was a repeat of the problem to call. Lydia is a huge asset to Subaru of Kennesaw.

Mike12

Jun 13, 2015

Subaru has the worst customer service and so does this dealership. I had an engine issue with my 2014 STI that only have 7600 miles on it. The Vehicle spun a rod bearing and instead of fixing it under warranty they would do it under a one time good will. They tried to blam me saying I miss shifted or over revved the engine both they had no proof to show I did that. This was a car that I only drive on nice days and take great car of. The worst part was the GM was extremely rude and disrespect full when I tried to explain there was no way this could have happen it was a vehicle defect. But this will be the last Subaru I will own and the last time I will go to this dealer.

al

Jun 10, 2015

We have bought 2 Subaru's in last 5 years and find their sales and service to be excellent. The dealership is clean, family and pet friendly.

1st outback

Jun 9, 2015

Efficient service - In and out in short order - No hassles - Pleasant waiting area with comfortable seats, TV, snacks, and coffee - Will use service department again.

TJ

Jun 8, 2015

These guys have really helped keep my Outback running in tip-top shape. They do fantastic work, it's easy to get scheduled, and they really take care of their customers. I've never had better service from a dealership.

john

Jun 6, 2015

Took my Outback in for oil change and tire rotation. service was performed in a timely manner. Inquired about status of air bags was told my airbags were not part of the recall.

stephent

Jun 3, 2015

This is my second Subaru and I'm overjoyed w/ the service at Kennesaw Subaru. The service visits are quick, it's easy to get an appointment, the folks are always nice, my only request would be more tea selection at the coffee machine (how about a chai?). Great people in both service and sales.

Brina514

May 29, 2015

Service visit went great but the car wash make my car dirtier than when I brought it in. I wasn't very pleased with that.

kbrooks310

May 29, 2015

Great service provided once again. I found a nail in my tire and Lydia worked me in quickly that morning to get me back on the road and off to work!

john

May 27, 2015

Very knowledgeable, great people skills,very comfortable and not rushed through. Elite team!

Lenagav23

May 22, 2015

The best place ever... Best customer service ever... Please promote Lidia ...She is the best ever... Very knowledgable and professional .... I have been to a lot of places for service ... I may say she is the best in a whole Georgia !!!!! The dealership in Kennesaw shines because of her.... Not only my family but my friends speak so highly of her ..... She is a gem to ur dealership. Please treasure her !!! My best Lena and Scott

sheliap

May 22, 2015

Every time I schedule an appointment for regular service- it has been easy to do- I love being able to schedule online. Everyone at the dealership is friendly, and the service is fast. The people in the waiting room are treated like family (coffee and snacks are there). All in all a pleasant experience. Which has not always been the case at other dealers with other cars.Thanks Subaru- I love my Forester!!

Customer

May 20, 2015

All Subaru of Kennesaw personnel contacted were very courteous and helpful.The waiting area was clean and well lit and the coffee was good.Dealer personnel contacted were Ms. Lydia Carroll and Mr. Louis Kaissieh

Gary

May 19, 2015

I recently purchased a Forester from Ralph Kurland. He was great to work with and provided good advice throughout the process. On top of that, he provided great pricing! He is a "no pressure" guy and will take the time to be sure you get the car you want and that fits your needs. I strongly recommend that you contact him before making your purchase. You will not be disappointed.

gella3

May 19, 2015

I have owned my Subaru since 2011, and would never take it anywhere else for service. Lydia knows me and knows my car. She stays on top of whatever service I need or don't need. A great experience, always!!

Jane B.

May 17, 2015

While Chris Thompson was our primary sales contact we met with other sales, financial, and office staff who were all very helpful, professional and cordial. The whole purchase experience was quite easy and efficient. We found the vehicle color and options that we wanted on a list that was in transit. The vehicle came in about 4 days earlier than expected. We understood the value in the added warranty protection and opted for coverage for 7 years or 100,000 miles. Everything was handled very well at delivery and the vehicle was in perfect condition. Chris took all the time necessary with us to give a full explanation of the reference information and in vehicle orientation. Great Job. The vehicle has exceeded our expectations.

Family lady

May 16, 2015

They make you feel welcome. They get you in and out fast. They take care of your needs. They just make you feel like family. I like it when I bought the car and I like it when I get it service. Excellent customer service.

Susie

May 13, 2015

We have been completely satisfied with the staff and treatment received at Subaru of Kennesaw. All our questions have been answers and service work done in an efficient manner. Follow through from Subaru of Kennesaw is great.

Docfresh

May 7, 2015

I purchased vehicle last year from John Settineri and he was extremely nice and helpful. No pressure whatsoever. I kept him there past closing and he had a cold, but was there regardless and happy to be so.Lydia in service is always kind and caring. She remembers personal details about people (which would be difficult since they see so many folks). Excellent customer service!

hsween

May 5, 2015

Excellent dealership. Great service. People very friendly and helpful. Stephanie is a great salesperson. Ask for her if you are looking to buy. Lydia in service is wonderful. Always remembers your name and is very personable they always greet our little dog as well.

gregorykicks

Apr 30, 2015

We were fortunate to work with Joseph. We saw they had a car coming in that we wanted and easily through e-mail, phone, and text we were able to agree on a price, get a price range on our trade, and put down a deposit. Joseph held on to the keys until we were able to come by. He greeted us before we entered and had the vehicle already pulled up and cleaned up. I was very happy to see only 5 miles on the odometer. Joseph did a great job holding onto the keys! On the test drive he was very knowledgeable about the car and was able to answer every question we had. After seeing that we were getting exactly what we wanted for our trade with no fuss we filled out some papers and went with Carlos to finance. Carlos was able to get us an excellent rate and walked us through the process with ease. Joseph was waiting with the car all ready, he even switched out the floor mats for us. He explained everything we asked about and we were on our way. Great experience overall.

john

Apr 30, 2015

While driving in our new (8 months old) Outback my wife had some road trash fly up and hit the front of the car. There was noticeable damage done. With out an appointment we took it by our dealer service department and could not have been more pleased. They corrected most of the damage on the spot and ordered a replacement for a broken lens to the side mirror. Thanks for great service!

KathleenR85

Apr 30, 2015

I traded in my Legacy I had bought from Subaru of Kennesaw and purchased a new Outback. Subaru's safety is the chief draw when considering a new vehicle, but I keep going back to Subaru of Kennesaw because of the people. Everybody is helpful and considerate, which is not always the case at other dealerships I've visited. Even when we moved about an hour away and there's another dealership closer, we still go to Kennesaw. William has worked with me and my husband for each vehicle we've bought/leased, and is incredibly friendly and knowledgeable. We'll be back for each scheduled service as well. I haven't found anybody else I trust to take as good care of the cars as they do, and frankly, I'm not looking for anyone else.

steve683

Apr 30, 2015

Just purchased our 4th vehicle from Art at Subaru of kennesaw! Art has been fantastic ever since our first purchase. Carlos was also very helpful when it came to sealing the deal. With that said Ms Lydia in service has been phenomenal as well! Very helpful every time I go service my vehicles. This is the reason I keep going back! Great people to do business with!!!

Billy

Apr 29, 2015

I've been going to Subaru of Kennesaw for about two years now and every single time I go I am warmly greeted by at least two employees. Whenever I go I'm always dealing with Lydia Carroll because I'm usually just getting a routine checkup. She makes sure that I'm in and out of there in a timely fashion and she always takes care of me. She's very intelligent, professional, and friendly. I will definitely be returning to this location for the life of my Subaru Forester.

socks800

Apr 29, 2015

This is my first time as a Subaru owner. Everyone is always friendly, helpful and knowledgeable. Service is performed on time and accurately. Thank You

WilliamMillerSAE

Apr 29, 2015

I've been going to Subaru of Kennesaw for about two years now and every single time I go I am warmly greeted by at least two employees. Whenever I go I'm always dealing with Lydia Carroll because I'm usually just getting a routine checkup. She makes sure that I'm in and out of there in a timely fashion and she always takes care of me. She's very intelligent, professional, and friendly. I will definitely be returning to this location for the life of my Subaru Forester.

jennharris86

Apr 28, 2015

Subaru of Kennesaw, particularly, Joseph Ball and Jonathan Conway, made my first car buying experience fast, fun and easy. They made me and my family feel right at home during the process. I could not have asked for a better salesman. I love my new 2015 Subaru Outback! I will definitely be recommending Subaru of Kennesaw to my family and friends.

cfoster40

Apr 27, 2015

Subaru of Kennesaw has always taken care of me and my Subaru. Lydia at the service desk is friendly, knowledgeable and awesome!!! The service techs are thorough, quick and always drive my car out cleaned up! I won't take my Subaru anywhere else!!

McGoGirl

Apr 24, 2015

The team at Subaru of Kennesaw made buying our new Outback an easy, enjoyable experience. The Outback is a hot car right now, and we wanted a specific model and color (one that sells the minute it hits the lot). We were buyers from out of town, needing a car before our other car's lease ended, and as such we did not have the option of repeat dealership visits because of the time crunch and distance factors. Our salesman Ralph Kurland hunted high and low to find us just the car we were looking for, which we picked up a few weeks later. We were also impressed with how the employees worked together as a team to provide the best car-buying experience possible. Many thanks to Ralph, Joseph, John, and Carlos. We highly recommend this dealership to anyone looking for a new Subaru.

larryofacworth

Apr 23, 2015

QUICK, COURTEOUS, PROFESSIONAL SERVICE - GOING OUT OF TOWN -NEEDED SERVICE-AGREED TO PROVIDE WHEN I NEEDED-WILL CONTINUE TO GO THERE FOR FUTURE SERVICE NEEDS.

Bruister

Apr 22, 2015

The people there were very helpful and knowledgeable. The salesperson, Stephenie Frazier, was able to show us all the features and teach us how to use them. The financial person, Carlos Torres, was able to guide us through all the paperwork and was very helpful in selecting the warranty options we needed. Overall experience was five stars.

wiley66

Apr 22, 2015

My Service advisor Lydia was happy to see me and took care of me while I was there. She told me it woould be an hour to do the job on my car. It took less than that. And Lydia called me to tell me it was finished

c_attebery

Apr 21, 2015

Ralp was a pleasure to work with and I would reccomend him to anyone in the market for a new or used car (Subaru or not).

GA Mountain girl

Apr 21, 2015

I bought my Outback 2 years ago and the purchase was incredibly easy. I have also been very pleased with the service department which is very thorough and efficient. I was referred to the Kennesaw dealership by someone else and I certainly will refer others to them.

wifey

Apr 20, 2015

Our sales person Charles went out his way to make this deal for us. This is the 2nd time I purchased a vehicle from Subaru and both time they made it pleasant for us.

gemcgeesr

Apr 17, 2015

WE HAVE HAD OUR FIRST SUBARU FOR THREE YEARS AND HAD THE SERVICE DONE AT THE DEARLERSHIP. WE HAVE ALWAYS HAD GREAT SERVICE DONE BY POLITE PEOPLE, WITH A ATTITUDE THAT THEY ARE THERE TO DO WHATEVER ITS IS TO PLEASE YOU. IF AND WHEN WE BUY ANOTHER SUBARU IT WILL BE FROM THIS DEALER PERIOD ,NO DOUBT ABOUT IT.

WReX

Apr 17, 2015

Let me begin by saying that I'm not the type of person that usually writes reviews - so it takes an exceptional experience for me to even take the time to do this. Such was the case at Subaru of Kennesaw when I drove off in my brand new WRX sold to me by Joseph Ball.THE CAR:If you are in the market for a fun sporty sedan in this price range you owe it to yourself to get behind the wheel of a Subaru WRX. One drive and you'll be a fan. This car and this brand were not even on my radar when I began researching cars several months ago. I was determined to get my dream Audi or BMW - looking at Volkswagen (GTI - long time happy VW owner), and pretty much all other brands on the market. I was willing to get a pre-owned car (several trips to CarMax.) All total I probably went to 20+ dealers, spent 2 days at the Atlanta Auto show, and drove at least 10+ cars. It's a confusing market out there - lots of choices, none of which 'felt' right - until I drove the WRX. After that I was done. It's fast, it's solid, it's safe, it's unique, and - most importantly - it just pushes (all) your buttons. First night I had it I went down to my garage 10 times just to stare at it. Not bad for a car I didn't even know I wanted! If you are in the market for something in this price / performance range check out the 2015 WRX Limited.THE DEALERSHIP:As I mentioned I visited a dozen+ dealers looking at cars - and once I found out I wanted a WRX I spoke with at least 10 more Subaru dealers throughout the SouthEast. You see, the only problem with this car is they aren't easy to find. If you're picky about colors and options get ready for an epic hunt. My experiences with various dealerships ranged from horrible (I'd never go back) to decent (could have purchased a car there) - but I do give Subaru of Kennesaw top marks all around. Everybody was always friendly and helpful - warm and inviting - with no pressure or 'salesy' attitude. They got the specific car I wanted, they gave me a good value for my trade-in with minimal fuss, the process was smooth with no bumps from the first time I walked in and was greeted at the front desk until I signed on the dotted line with the business manager.THE SALESMAN : JOSEPH BALLOh yes, the real reason I'm writing this review. Imagine buying a car from a friend instead of a car salesman - that's the best way I can describe my experience working with Joseph. Dude was just cool from the first time we met until I drove off the lot. He never "sold" me the car - more like shared my journey of purchasing it.:) (Oh yeah, did I mention he drives one too? - isn't that what you want? Somebody that doesn't just talk it but walks it?) lol.OK - Enough rambling. As you can see I'm now a fan of the car, the brand and the dealership. I can absolutely recommend that you go to Subaru of Kennesaw, ask for Joseph Ball, and tell him his WRX brother sent you.

1st Subaru

Apr 16, 2015

The service Was very fast. Very pleased. 100% improved over my previous visit. Keep up the good work!I plan to visit the shop again.

emason27

Apr 14, 2015

I've been searching for a car for two months and working closely with 3 different dealerships. Joseph's diligence without seeming pushy or annoying kept Subaru of Kennesaw in the front of my mind. Once I finally arrived at the dealer everyone I came in contact with was friendly and genuine. Joseph and I were able to make a deal in record time and he was 100% respectful of my needs and the amount I was comfortable spending. Even while he needed to step away to get paperwork or check out my trade in the other sales people were warm and engaging. I really had no idea buying a car from a dealership could be this easy. I cannot recommend them enough. I'd buy a new car from them every year if I could!

mountaingirl2013

Apr 14, 2015

Always have a good experience when taking our Legacy in for service. Lydia in service is there when I drive in, checks the car in, and makes sure everything is done. She is a definite asset to Subaru of Kennesaw and is always friendly and efficient.

tennis biker

Apr 14, 2015

2nd new car purchase from Kennesaw Subaru with John Settineri and both were well done. Great service department and very customer oriented sales staff. Would highly recommend this dealership to anyone looking for a Subaru.

Desielu

Apr 13, 2015

I just purchased a 2015 Forrester. The salesman was very professional and personable. No high pressure sales. The best experience buying a vehicle that I have had and I have purchased quite a few vehicles over the years.

Vburnham

Apr 13, 2015

Joseph was extremely helpful, informative, and not pushy. He listened to what I wanted and didn't try to give me more than just that. He was friendly, honest, and a blast to work with. I ended up with my dream car at an affordable price. I'll probably never own anything but a Subaru from here on out. Carlos explained everything financially in a way that (as a first time buyer) I understood completely. He was very helpful and even made a follow up call to make sure everything was to my liking.

Cortneyrae

Apr 11, 2015

Excellent service department and customer service. Liberty Proulx goes above and beyond to get the job done right. love the dog friendly enviroment as well!

Btellis04

Apr 9, 2015

I've bought plenty of cars new and used but dealing with Subaru of Kennesaw was not only a pleasant experience but also the best deal I could find! Ralph and his awesome sweaters negotiated a great deal for my new WRX and helped me save some major bucks on financing! I also worked with Louis who helped me out with the pricing of my trade in and gave me a deal which was exactly what I was looking for! I would definitely recommend this place to any and everyone!

Bsubie

Apr 6, 2015

As I first time new car buyer I shoped around to find a dealer with great customer service and could get me the best deal. After researching I found that Kennesaw Subaru was the dealer for me. I would recommend them to everyone.

Bill

Apr 3, 2015

Lydia Carroll is a truly exceptional service advisor. We followed her out to Kennesaw from her old dealership in Decatur, where we first worked with her. We happily make the 31-mile drive from unincorporated Norcross to Kennesaw, because she is more than worth it.The last time I was there, for routine service, I watched as a couple came in and started their interaction with Lydia. They were somewhat demanding and skeptical; you know, armored up, the way you have to be at most dealerships. I smiled to myself and thought, "They must not know Lydia." Over the next 90 minutes, I watched as Lydia solved all their problems and eased all their concerns, as she does for all her clients. When they left, they were all smiles and offered to treat her to lunch.We are now on our third lease from Subaru of Kennesaw: a 2009 Impreza, a 2012 Impreza, and now a 2015 Outback. The leasing experience has been a dream each time. We wouldn't even think of going to another dealership--they have earned our loyalty.

Haiyang Jim

Apr 3, 2015

Ordered the Outback via phone and internet while on overseas assignment. The vehicle arrived in 7 weeks and the car was ready when I arrived in 12 weeks. The salesman picked me up at the airport with my 6 pieces of luggage and went directly to dealership. The process took less than 2 hours to complete the paperwork, great.

RnJ

Apr 2, 2015

First, the dealership: I had the pleasure of working with Ralph Kurland (sales), Carlos Torres (Finance), and Louis Kaissieh (GM) who are consummate professionals. They are polite, responsive, attentive, respectful, friendly, and above all, NOT pushy. They value honesty and integrity and did exactly what we agreed upon...no hidden fees, no last minute add-on's, and hassle-free, transparent negotiations. I purchased 2 x 2015 Foresters, and I plan to purchase another Forester for my youngest daughter in a few years, as well as the new Tribeca (when it comes out) for my wife. Second, the vehicles: I've been driving Subaru's for the past 20 years, and I can not say enough about their reliability/dependability, ruggedness, versatility, and practicality. These cars are little tanks when it comes to driving in poor wx conditions. My uncle, who lives in the mountains of Colorado, introduced me to the Subaru years ago when I was in college, and I've been driving them ever since ( 2 x Loyales, 1 x Impreza, 3 x Foresters). These cars are rock solid and give you complete confidence on the road. Third, the loyalty: If you're a Subaru owner, you know what I'm talking about; if not, you'll understand once you own one. My wife and I confidently put our oldest son and two daughters through their High School years in our '04 Forester, and we'll be doing the same with our youngest son starting next year. My oldest daughter just chose a 2015 Forester as her college graduation new car, and my youngest daughter informed us she will be doing the same upon her college graduation. We can't think of a safer, more practical vehicle for us, and especially, for our children. Final comments: Like most people, I'm extremely busy, so I rarely take the time to write surveys on products and/or services I've purchased. Nevertheless, this dealership went above and beyond to make this a total-value, hassle-free car buying experience, and I believe they deserve to be recognized. I received a great product at a very fair price, and with a 3-year Service Contract included....I price shopped for several months in multiple states (location was not a factor for me)...I could not find a better deal. Bottom Line: If you want a safe, reliable car that you can enjoy for a long time, and then re-sale or hand down to your kids later, then buy a Subaru; if you're going to buy a Subaru, then buy it from Subaru of Kennesaw...you will be a very satisfied consumer.

RnJ

Apr 2, 2015

First, the dealership: I had the pleasure of working with Ralph Kurland (sales), Carlos Torres (Finance), and Louis Kaissieh (GM) who are the consummate professionals. They are polite, responsive, attentive, respectful, friendly, and above all, NOT pushy. They value honesty and integrity and did exactly what we agreed upon...no hidden fees, no last minute add-on's, and hassle-free, transparent negotiations. I purchased 2 x 2015 Foresters, and I plan to purchase another Forester for my youngest daughter in a few years, as well as the new Tribeca (when it comes out) for my wife.Second, the vehicles: I've been driving Subaru's for the past 20 years, and I can not say enough about their reliability/dependability, ruggedness, versatility, and practicality. These cars are little tanks when it comes to driving in poor wx conditions. My uncle, who lives in the mountains of Colorado, introduced me to the Subaru years ago when I was in college, and I've been driving them ever since ( 2 x Loyales, 1 x Impreza, 3 x Foresters). These cars are rock solid and give you complete confidence on the road.Third, the loyalty: If you're a Subaru owner, you know what I'm talking about; if not, you'll understand once you own one. My wife and I confidently put our oldest son and two daughters through their High School years in our '04 Forester, and we'll be doing the same with our youngest son starting next year. My oldest daughter just chose a 2015 Forester as her college graduation new car, and my youngest daughter informed us she will be doing the same upon her college graduation. We can't think of a safer, more practical vehicle for us, and especially, for our children.Final comments: Like most people, I'm extremely busy, so I rarely take the time to write surveys on products and/or services I've purchased. Nevertheless, this dealership went above and beyond to make this a total-value, hassle-free car buying experience, and I believe they deserve to be recognized. I received a great product at a very fair price, and with a 3-year Service Contract included....I price shopped for several months in multiple states (location was not a factor form me)...I could not find a better deal.Bottom Line: If you want a safe, reliable car that you can enjoy for a long time, and then re-sale or hand down to your kids later, then buy a Subaru; if you're going to buy a Subaru, then buy it from Subaru of Kennesaw...you will be a very satisfied consumer.

JimA

Mar 31, 2015

This is the second vehicle purchased from Kennesaw Subaru! Sales department has been great and a pleasure to purchase from. The service department couldn't be better! Nothing but courteous employees and a beautiful building! A very happy returning customer!!

Vic

Mar 31, 2015

Great experience would highly recommend dealership and especially liked working with James Powell. Look forward to many years of good experiences with your service dept.

Chad11491

Mar 27, 2015

I've been looking at BRZ's for a while. and this dealership was the most friendly, and non pushy dealership I've ever been to. They answered all of my questions and ran a quote number for me without even pushing me to buy. They made the buying experience completely painless, and even fun. They gave me the lowest price of any dealer in the entire state I looked at. I would buy from this dealer again in a heartbeat. Ask for Ralph, best salesman I've ever dealt with.

Adam1

Mar 24, 2015

This is the second Subaru I've purchased from Subaru of Kennesaw. Both times I've had the pleasure of working with John Settineri and Johnny Poole and on this occasion, Carlos Torres. All of these individuals were truly outstanding once again. John is a great sales person but more than that, a great customer service guy. He made sure I had the information I needed and didn't seem to mind when I wanted to drive vehicles multiple times before I decided which to buy (Outback or Crosstrek). He explained both cars and pointed out small differences (like integrated cross-bars on the Outback).Although I had pre-arranged financing, Johnny and Carlos took time to see if they could get a lower rate for me and were judicious at moving things along (even though they had some computer trouble). Carlos made sure I had all of the information I needed and made sure I understood it. I would certainly recommend this dealership to my family and friends. I use this dealership for service and look forward to future visits for both service and car buying.

Clark

Mar 24, 2015

My wife and I just bought a new Forester. It was a joy to deal with Charles Bayard who made my wife feel like a queen. He was so patient in explaining the various features of the car we bought for her. We didn't feel pressured to make a decision because we weren't. Carlos Torres was wonderful in explaining and recommending the value added services that will give my wife peace of mind for years to come. We couldn't comment on the service as this was a new car but I expect the service department to be just as attentive and customer focused at sales when we bring the car in for the first service in six months.

YITBOS1988

Mar 23, 2015

I had an excellent experience buying my car here. Charles Bayard was extremely attentive and made me feel like family. He went above and beyond answering my questions in a clear/understandable fashion. He was accessible even when he was off the clock. Carlos Torres took care of the financing, and once again I felt comfortable during the experience. I would highly recommend purchasing a car from this dealership.

cyndut

Mar 20, 2015

The folks were friendly. Service was excellent. Would recommend them to any one who is either thinking of buying a Subaru or who already has one and who is need of service.

MLROTTNER

Mar 20, 2015

Had a fantastic experience with Joseph Ball at Subaru of Kennesaw. I found a used 2010 Toyota RAV4 on line offered by this dealership for my kids. Joseph followed up and I have had the best experience ever in purchasing a car. I have been buying and leasing cars for 22 years; Porsche, BMW, infinity, Honda, Chrysler, and by far Joseph & Subaru of Kennesaw have been my best experience. Absolute no nonsense and the utmost integrity. True pleasure to deal with. I am extremely happy and satisfied!

Kennesaw Lucy

Mar 17, 2015

For the first time we decided to look at Subaru, and we bought a Forester about a year and a half ago. We loved it! It is so peppy and fun to drive; however, after taking some long distance trips in it we decided we needed a bigger car so we traded it for an Outback! Everything was just so easy! As my husband likes to say, our blood pressure didn't even go up through the process! We even got home that night feeling relaxed and refreshed, not frustrated and exhausted like the experience we have had in years past with other dealerships (not Subaru). The folks at Subaru of Kennesaw are top notch, excellent; and they have an excellent product!

Smaddux

Mar 17, 2015

Our overall experience was great! Joseph was very attentive to our needs and requests. He made the process easy. I liked most that he was genuine. I would highly recommend the dealership and Joseph without a moments hesitation. Carlos Torres explained the financial and warranty information very clearly and did not drag out the process. He was friendly and accommodating.

Jenise

Mar 9, 2015

A used 2015 Limited Subaru Outback is hard to come by, but Kennesaw had such a wide selection and my car was on the lot! YAY! The staff was incredibly helpful! I highly recommend them!

morlin

Mar 9, 2015

Great customer service from my sales representative, Art Baldwin, and sales manager Johnny Poole. They stayed late on a Saturday night to make the deal work.

Garten

Mar 2, 2015

Excellent customer service, very pleased with the whole experience. I recommend them highly! Everybody was friendly, professional and knowledgeable. I look forward to working with them again.

dw13martin

Feb 21, 2015

Subarus are great cars and this is a great Subaru Dealership. My wife and I have bought two cars here and we are certain to buy more. Our sales professional, Charles Bayard, took great care of us and still stays in touch. Each and every visit for for scheduled maintenance has started and ended on time and they do exactly what they say for the price they quote. Check 'em out. Can't go wrong.

kmwRN

Feb 18, 2015

These guys are the real deal. Finally an honest car dealership who actually cares about YOU (the buyer). They have definitely earned and deserve their 5-star review in too many ways to mention. After an exhausting search I finally found the car I was looking for at a dealership close to where I live in Chattanooga. I was disappointed in the salesperson and intuitively I knew this was not the dealership for me. I found an even better version of the car I wanted at Subaru of Kennesaw and gave them a call. I am so glad I did! I had the great fortune to speak to Micki. I just can not say enough good things about my entire experience. Micki, Mr. Kaissieh, and Subaru of Kennesaw far exceeded my expectations. Micki showed me the car I was interested in (a Subaru Crosstrek) and he was really great at answering questions and giving helpful information so that by the end I was confident that I was getting a great car from a great salesperson. Micki was not only able to answer all of my questions but went out of his way to walk me through each of the features of my new car. The team at Subaru Kennesaw were so helpful, KIND, courteous, and easy to work with. Definitely worth the drive from Chattanooga!They were patient with me throughout the entire process. They were great about making sure I had all of the information I needed, followed up as promised, and at the same time I never once felt pressured. I am not a first time car buyer so I know what a hassle it can sometimes be, but I must say, I had a wonderful experience and I LOVE MY NEW CAR! Thank you Subaru of Kennesaw! You're the best! And the biggest thank you of all to Micki!!! Please do yourself a favor and check them out. Highly recommend!

Toni

Feb 14, 2015

Excellent and prompt service. I love this dealership. I bought my first Subaru 3 yrs ago and my experience with the sales team was excellent and positive. Very professional, knowledgeable and no pressure at all. The customer services team is excellent. I highly recommend this dealership.

morehead78

Feb 10, 2015

This was my first Subaru buying experience. I had never considered Subaru previously. I'm glad I gave them a chance for my business. Ralph, my salesman, first listened to my needs and then provided the information I needed to make my buying decision. After three test drives (over two weeks) I ended up ordering just the car I wanted, at the price I wanted. Very friendly and not antagonistic in any way. It was actually fun doing business with them. My take-away from this dealer is: honesty and integrity. It was quite refreshing after dealing with over seven dealerships while narrowing done what I wanted.I love my new 2015 Legacy. Much better than any of the cars I test drove. Consider a Subaru - you'll be happy that you did. And give Subaru (and Ralph) your business. I know I will again, in the future.Stephen

Ruth Bilbo Coates

Feb 6, 2015

Went to look at a car my husband had already checked out. Love the car. Love the special service we received. Drove out with our New Car. Yes I would recommend Subaru of Kennesaw.Our sales representative went the second mile and helped us understand our new car.Love the service, price and all the auto service maintenence that goes with the car.Jerry and Sara Ruth Coates

aa

Feb 4, 2015

Easy to deal with, good price and friendly service.NO HIGH PRESSURE SALES TACTICS!! Will buy from them again...I was very impressed with their help when working with us on options etc...

Jim

Feb 3, 2015

I will admit this is the first time I've purchased a Subaru before (2015 Outback--AMAZING!), but certainly not the first car I've purchased and I've been through many dealerships over the years. Some very good experiences, some not so much. Subaru of Kennesaw was absolutely the best of the best. They have a different level of customer service you don't see in this industry. From salesman to manager to finance department, all willing to give you the best experience possible. See John Settineri when you go. He will work hard to get you what you are looking for and provide you knowledge service and work to get you the best deal. I'd like to give a shout out to Carlos Torres who works in the financing office for his efforts as well. I can't rate these two guys and the rest of the staff and dealership any higher. A+. We will be back

PG Jacobsen

Jan 29, 2015

Charles Bayard as the sales person, was the reason we came back to Subaru of Kennesaw. We had just about decided to get my wife a Acura ILX instead of the Subaru Crosstrek, and with the determination of Charles Bayard, who explained everything about the car to my wife, and took her on a test drive, my wife decided she wanted the Crosstreck iso the ILX, and we leased the car at the visit.The Business Manager did a good job in explaining all the forms and tried to sell us service plan, as expected, which we declined though.A very pleasant car buying/leasing experience, and we would recommend Subaru of Kennesaw and likely shall return to get an Outback.

Ralph

Jan 28, 2015

Subaru of Kennesaw provided an outstanding experience for our recent purchase of a 2015 Subaru Outback. Mr. Joseph Ball is a knowledgeable, laid-back young man of outstanding character. He allowed us to become thoroughly convinced without applying any pressure to purchase a vehicle. His knowledge of the vehicles and Kennesaw's inventory is above par. During our first visit we were not ready to purchase a car - this wasn't a problem and Joseph gave every indication he felt his time with us was well spent. He maintained a reasonable amount of communication with us over the following months. When we returned several months later, he was happy to make time for us to test drive the vehicles on the lot that day. Kennesaw provided a price that seemed very reasonable for the car as compared to market research. Upon our decision to purchase a vehicle, Mr. Ball provided an excellent overview to acquaint us with our new car.We have had the car for about a month, and could not be happier with it. The Subaru Outback is an excellent vehicle with outstanding features on its most basic models.The team at Kennesaw struck us as top notch. All the sales associates were very friendly and eager to direct us to the associate with whom we had been working - rather than try to steal the sale, as has been my experience through the years. We have not had our first service yet, but intend to return to Kennesaw.

JS30152

Jan 27, 2015

Excellent experience looking at and purchasing a Subaru Outback. Felt like I was listened to, felt like salesperson Joseph Ball was honest and clearly interested in customer service, not just making the sale.

phil

Jan 27, 2015

from my initial meeting to driving away in my new car - a first class operation at every level! I would recommend this dealership to everyone.

aimeebaby

Jan 25, 2015

Was shopping for a car for my son (not necessarily a Subaru) and was interested in seeing what Subaru had to offer as I was going to purchase 2 vehicles fairly soon and was hoping for a double deal. All Subaru owners I know are die hard loyal Subaru lovers. I have had great higher end cars and was now ready for a vehicle that fit my more adventurous spirit. I too was secretly planning to fall in love with a Subaru. I did my research. They didn't have a vehicle for my son, but Joseph Ball took the time to educate me with a Subaru 101 intro and zero pressure to buy. Quickly decided that I would be back to test drive a Crosstrek VX; my perfect fit. Two weeks later I was back for "love" - with the Crosstrek XV. Test drove it and was determined to find the perfect used vehicle with low miles and the right cost. Joseph was patient, a great listener, personable and seriously negotiated hard for me. I ended up in a brand new 2015 Crosstrek with 9 miles and $3.00 under my monthly budget! I have never bought a new car! And a great warranty and maintenance plan. Perfection! Joseph made it a great experience. I look forward to returning for free limited maintenance and telling some fun Crosstrek tales! Thanks Joseph!!! Your the best <><

JandCinD

Jan 23, 2015

This dealership will be your best friend until you have a problem. I had a huge safety issue with my 2014 Outback and the dealership completely abandoned me. They blamed everything including me for the issue. Please beware! There are many other dealerships that will back their product. Not them. They preach family, but it is all talk!

777Steve

Jan 22, 2015

Absolutely fantastic experience purchasing a 2015 Crosstrek. Micki took the time to make sure I bought what I wanted. He put several cars and color combos side by side so I could select the best one for my needs. Hassle free car buying experience. Carlos got us an excellent rate and beat the credit union. He explained all documents clearly and was a pleasure to deal with. Big Thanks to Micki and Carlos...

JandCinD

Jan 22, 2015

Please think twice before purchasing at this dealership. I have bought two cars from the dealer but had a huge safety issue with my 2014 Outback and the dealership completely abandoned me. They blamed everything including me for the issue. No help, no compensation just excuses. They preach family, but when you need help, they toss you aside! Please look at other dealerships!

johnthearmory

Jan 22, 2015

Great Sales Staff. Friendly, competitive, and extremely helpful. Joseph Ball was one of the best car dealers I've ever had the pleasure to work with. He knew what I wanted and did everything in his power to get me into my amazing new Crosstrek. Love this place! Would HIGHLY recommend.

Rita

Jan 22, 2015

My car was taken right in even though I showed up for my appointment 1 and 1/2 hours early! I am so impressed with my Outback and the friendliness of the entire dealership, I would recommend them to anyone! AND I DO!!

DFAB

Jan 21, 2015

As always, taking my Legacy in for service is convenient. Service is always available. Lydia is wonderfully pleasant and remembers my dog! Thanks, Subaru of Kennesaw.

priceca

Jan 14, 2015

I bought a 2003 Forrester new in 2002 and have been happy with it for the last 12 years. I knew I'd never trade it for anything other than a new one. As mine reached a point where it became a little more trouble to maintain, I decided to think about purchasing that shiny new Subaru. I mulled it over for most of a year, waiting for the money to be right. On January 10, 2015, I walked into Subaru of Kennesaw to speak with William Howard. I'd visited with William on a few occasions in 2014, sizing up the new 2015 model and sitting in all the cars in the showroom. I still came back to the feel of the Forrester. I told him I was looking to test drive today, and honestly, had no intention to buy. He walked me out to a loaded Forrester, with more features than I'd picked out online while dreaming about the car, and one that was red, besides. From the moment we pulled off the lot, I knew it was going to be the car for me. All the extra features are things I'll use in life, the driving feel is amazing, and the interior comfort is such a step up. It was familiar but new, like driving my (old) car, but much better; Forrester 2.0, if you will. I tested some skills I knew the car would need driving in Atlanta traffic, such as quick swerves and sliding stops, and it performed beautifully. I spoke with William about my trade in and the Share the Love event discount, and the price he quoted was below cost and a really great deal. I told him I'd go home and think about it. I sat in my car in the parking lot for a few minutes, texting my husband and son about my experience. I told my husband that I wanted to, but wouldn't buy it today, knowing that I shouldn't rush into it. He asked, "What makes any other day better than today?" (I think he's secretly getting a check from Subaru). I realized that day was as good as any other, and walked back into the dealership. William was busy with another customer, but the other folks (Louis Kaissieh, Johnny Poole) were happy to get me started on the paperwork to buy until William was available to finish the process. About 2 hours after I'd walked in, I was driving home in a great new Forrester. The service at this dealership was remarkable in sales, and the service department matches it. I've been taking my old Forrester here since they opened for maintenance and Lydia Carroll (Service Dept. Manager) runs a tight shop. From buying your first Subaru to buying your next Subaru, do yourself a favor and choose Subaru of Kennesaw.

Stacy

Jan 14, 2015

Joseph Ball was so helpful in understanding the value and safety of my new 2015 Outback. He was helpful in searching for just the one that was right for me! I wanted "my features" in "my color" so I'd no longer have car envy of others on the highway. ;) He was awesome and I would certainly refer my friends to him.

WillieBronson

Jan 9, 2015

I worked with Jim Powell over a span of two weeks to research and find the best price and options for my new 2015 Subaru XV Crosstrek! He was patient with me and I took my time in researching many testimonials from Subaru owners, and key in to exactly what I wanted to get out of a car. I couldn't be happier with my purchase, I LOVE the car! Jim honored my USAA car buying service certificate and even beat the USAA price by $100, so I was a happy camper about that. I opted for the long warranty (100,000 mi) and once I sat down to speak with Carlos Torres to finalize the deal, the price of the warranty was about $400 more than what Jim had originally told me, but that would be my only issue. From what I understand, salespeople on the floor normally don't give final prices on warranties anyway, Jim was just trying to be helpful. So, I would recommend talking with the business manager to get a concrete price on the warranty beforehand, because that's normally what jumps your price up in getting the final out-the-door price. But with all the other details, I was very prudent and took my time and they very accommodating. I would recommend, and good luck with finding a good car. Do your research!

THErealTONY804

Jan 8, 2015

I worked with Joseph Ball along with Louis Kaissieh, who is the GM, I believe. I was in the market for an STI and I came into the dealership several times over the last few months just browsing and Joseph was always super helpful and friendly. He made the process incredibly painless and after selecting the car, he went out of his way to make sure it arrived exactly as I had requested. They gave me a great price and when the day came to pick up the car, it was a breeze and I wasn't at the dealership for very long at all. Louis was also very pleasant to work with and his smile was contagious, making the paperwork go very smoothly.I'd highly recommend the sales team, and I'm looking forward to working with the service department for my scheduled maintenance and services since I hear they're exceptional as well. I can't say enough good things about the dealership in general; overall fantastic experience.

Juanita

Jan 1, 2015

Buying a car is at the bottom of my list of fun ways to spend the day. John took the drudgery out of the car buying experience. From the very beginning, working with John on-line, until we drove our new Subaru off the lot, we received prompt, professional service. I will gladly recommend John and Subaru of Kennesaw to anyone looking to buy a Subaru.

jadler

Dec 31, 2014

This was my first car purchase and the experience could not have been better. Ralph Kurland is the reason I bought the car that day. I was not planning on buying a car when I showed up, but it was a deal that I could not pass up. His knowledge, friendliness and help created an amazing experience . The decision was a no brainier, and I'm glad I was able to work with him that day. It was truly a great experience. Ralph was great, and I love my car. I would recommend people to the dealership and him.Thank you!

mountaingirl2013

Dec 30, 2014

There was a noise in our 2013 Legacy. I called Lydia Carroll and as usual she got us an appt. right away to get it in. Upon arrival the service center was extremely busy but Lydia always has time to make sure you're taken care of. She is always friendly, efficient and I always request Lydia when calling for an appointment. We have 2 Subaru vehicles and would recommend this dealership and Lydia in Service.

cavcdr66

Dec 27, 2014

We had spent about six weeks looking for a Subaru Outback, with some specific options, some color desires (less important than the options) and had a vehicle for trade. Most of the dealers I spoke with would not negotiate much below the MSRP, and a few even refused to go below MSRP. Had actually negotiated with one dealer for a car, but found that while they had given us a very low trade in value for our vehicle, insinuating that the price was based on what they could get for it at auction, they placed the vehicle (which was in very good condition) on their used car lot (away from the main dealership), at $5000 over what they paid. We then voided the contract and continued to look. Kennesaw Subaru had two vehicles that met our requirements, and though it was a two hour drive, we drove up and had a GREAT experience. We got a much better trade in value for our old car (well within the KBB recommended price range), didn't get any pressure to buy a specific vehicle, and actually had a sales representative who knew the vehicles and talked us through the specifics of the vehicle. Probably one of the two best car buying experiences we've ever had; well worth a two hour drive for the result and the personal service. Plain spoken, honest negotiation on a couple points, quick work to prepare the vehicle with the additional dealer-installed items, and efficient paperwork processing made the day about as pleasant as it could be.

tommy

Dec 21, 2014

Friendly staff. Clean facility. Great service department. We drive an hour and half to get our car serviced. They treat us great and have a free shuttle so we can have lunch at the Red Eyed Mule while they service our car. A double win. Car is always clean and ready on time.

wiley66

Dec 17, 2014

Met with salesman James Powell told him what I wanted and he obliged. My wife have enjoyed the car since 12/3/2015 We want to also thank Carlos with his help in buying the car.

Littlebuddy

Dec 15, 2014

The best experience my wife and I have ever had purchasing a new car. We highly recommend Stephanie Frazier who did everything possible to make our purchase of a new 2015 Outback easy. We started working with Stephanie in 2013 and at no time was there ever any pressure to buy, she is awesome. Everyone we met at the dealership was professional, friendly and most important treated us with respect. Our hats off to the entire team at Subaru of Kennesaw!

Kenneth

Dec 13, 2014

Car is great. Service is poor. Made appointment for oil change. Took 3 hrs and did not change oil. Will not use this place again. This would not let me give a 1 star for service. It's more like a zero.

tugandvic

Dec 13, 2014

We just bought a new 2015 Subaru Forester 2.0XT Touring, and our experience was simply a 10 out of 10! Emmanuel Beard is a class act, who was able to answer every questioned we had. Unlike other sales experiences, Emmanuel was never pushy or trying to guide us in a certain direction. In fact, we test drove over 5 vehicles and he spent about 5 hours with us just to watch us walk out to think it about in longer. A week later, we told him what we wanted and what we wanted to pay, and he made it happen. We definitely look forward to working with Emmanuel again, and highly recommend everyone to ask for him. During the closing, we also worked with Louis Kaissieh. Louis went over all our paperwork so we knew exactly what Subaru offers its customers, and he also provided us with other options we could add to our contract if desired. He simply stated all the information and left it to us to make our own decisions. In the end, we strongly advise anyone wanting a high quality experience in purchasing a vehicle to go to Subaru of Kennesaw! You will NOT regret it, because they are a 10 out of 10! - T&V

Chris F.

Dec 9, 2014

(My personal email to John Settineri at this dealership who helped me from the very beginning to the end of my buying process. Posting it here per their request.) John, Id like to thank you and your team for everything that happened Friday night. Theres always some worry that something will happen that is going to drag out the process, or change it altogether. Those worries get multiplied by x100 when you have to travel a great distance for a car that is sight unseen in person. Discussing the car with you over the phone put me at ease, and getting to just converse about cars in general definitely made me feel that you and I were on the same page with this purchase. Everyone I had discussed this car with said that it was too good to be true, that there had to be something amiss with the car for it for that price. I can happily say that that just isnt the case. The car was well represented, you answered all questions I had about it, and everything described was spot on, even the faint scratch that couldnt be seen in the online pictures. That kind of candidacy was very much appreciated. Upon viewing the car in person, I knew that this was the car for me, and any hesitation I had melted away. I dont know how you guys got me on the road in under an hour, but I appreciate it very much. The time spent in the finance office with Carlos was one of the best experiences I've had. I wasn't pressured into anything extra, and he suggested lowering my down payment just enough to get the better interest rate. I appreciate the time you spent to check the map, seeing which route was the shortest way back home. All my worry about where I was gong to stop was for nothing. I enjoyed driving the car so much, I went completely through Tennessee to Kentucky before I finally stopped for the night. The Saturday drive was just as enjoyable, the Kentucky hills were wonderful to see this time of year. I made it home around 2:30 Saturday, I still cant believe I made it back that quickly. I showed the car off all weekend long to everyone I could, everyone that saw it and got to sit in it couldnt say enough great things about it. The entire experience has been one to remember.

FLORALEE

Dec 9, 2014

Great experience buying our new 2015 Outback. John & Carlos were both very informative and helpful. Would definitely recommend this dealership and Subaru to anyone looking to purchase a safe reliable vehicle.Thanks, Ben & Flora Sawyers

Carlos El Mazateco

Dec 1, 2014

Just purchased a Subaru XV Crosstrek and did most of the process online and the Internet Sales Manager (Joseph Ball) was a pleasure to deal with, delivering what he proposed online. So far, a Happy Customer!

cvickers4269

Dec 1, 2014

Could not ask for any better customer service than with our salesman was Ralph Kurland.. He was excellent and would refer him anytime very professional and prompt as well as Carlos Torres the Business Manager both exceptional no pressure from anyone.. Thank you Guys for a very great experience and no pressure :)

Gregory Goldman

Nov 30, 2014

Wow, wonderful team to work with. My wife and I purchased a 2015 Outback from Subaru of Kennesaw. Our sales associate William was so great... Will 110 percent recommend them...

bargingenie

Nov 28, 2014

they exceed expectations fast and great lucy lydia steve lou will johnny chris all always do great I buy new subarus 5 new bought a used suv and service with them only good job folks

gemcgeesr

Nov 21, 2014

VERY GOOD VISIT, AS USUAL SERVICE WAS GREAT AND THE PEOPLE VERY INTERESTED IN DOING A GOOD JOB. THE TIME WAS A SHORT WAIT TIME AND THE OUTBACK CAME BACK TO US VERY CLEAN AND WE APPRECIATE THIS VERY MUCH.

DianeGa

Nov 17, 2014

I really appreciate Lydia for taking such good care of me and my 2012 Subaru Impreza. She greeted me at the door and got my car back to get the oil change and also took got them service tech to tighten my rearview mirror. The Subaru team even washed my car and still had me out the door quickly. Thanks for a great service experience.

kate30102

Nov 17, 2014

I visited the Dealership on Saturday and purchased a car from Art Baldwin. He was a pleasure to work with. The dealership was very busy but he was very attentive and personable. Also candid and sincere, I am a single lady and look at vists to dealers warily, but after my experience with Art- I know just where I will be buying my next car and referring all of my friends and family. Exceeded my expectations. Fantastic service!

carkush

Nov 16, 2014

We had telephone negotiations with Louis Kaissieh and closed the deal with Stephanie. We got a nice price and Stephanie was great explaining all we needed to know about our brand new car. A very nice experience.

jblakesilvers

Nov 10, 2014

Excellent experience. Best dealership and service department experience I've ever had. The attention to detail in terms of customer experience is excellent, and I would buy a car here again.

kjmmsw091

Nov 10, 2014

Joseph was not your typical salesman. He was laid back, honest, and helpful throughout this whole process. We would definitely recommend this dealership to others. If you don't like the pushy salesman, Joseph is your guy! Carlos was also instrumental in deciding the customized services that would benefit us.

smdoll

Nov 10, 2014

We purchased a used vehicle from Subaru of Kennesaw on 9/13/2014 with cash and our check cleared 9/16/2014. It is now 11/7/2014, (almost two months later!) and we have not received the title to our vehicle and have thus been unable to register it. We have called the dealership multiple times with no success in obtaining our title, and no indication that any meaningful effort is being made to provide it. My wife had a baby in October, so we are now pursuing legal options and alternative methods of titling the vehicle in addition to caring for a newborn. Subaru of Kennesaw wasted no time depositing our check, but that is evidently where their service ends. It is clear to us that they do not take care of their customers once theyve made the sale, so we will be purchasing vehicles elsewhere in the future. We did have a great sales experience with Chris Thompson so I gave a few extra stars for friendliness and price.UPDATE:Shortly after submitting the review above we were contacted by Subaru of Kennesaw and were informed that the dealer did not have a clear title to the vehicle and should not have sold it to us. We were offered either a refund for the vehicle or our choice of two other used cars both priced $600 below the car we originally bought on Subarus own website. The general manager (Louis) tried to convince my wife that this offer was an upgrade even though both vehicles were worth less than the vehicle we originally purchased by Subaru of Kennesaws own valuation. Such gimmicks are to be expected with car dealers but I was a little surprised that they would try something like this given the circumstances.Nevertheless, after rejecting this offer and asking for a refund we were told that the title had finally cleared. We were able to register the car on 11/21/2014. This was a frustrating ordeal but we were able to avoid a lawsuit and my wife will have a car to drive when she returns to work from maternity leave, so weve revised our overall rating from 'poor' to 'average'.

dorfman42

Nov 8, 2014

We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the dealership, the people, the treatment. Kennesaw Subaru is a class act and we are extremely pleased with our relationship.

RoryHCG

Nov 7, 2014

A friend of mine had purchased a new Outback from this dealership a few months ago. He worked with Stephanie and was very please with how easy the entire process was to purchase said vehicle. I have been "looking' for a new car for almost two years. That is to say, I have needed to purchase one and hadn't really done anything to move the process along. I truly dreaded getting a new car but needed one to accommodate my growing family. Although my 1999 Ford Explorer still runs great (281,000 miles later) it can't accept car seats safely. Knowing that I really needed a new car, and that I hate car shopping, my friend scheduled me an appointment to meet with Stephanie. Unfortunately she was unable to meet with me so in her steed she had me meet with Joseph. He immediately called to introduce himself and confirm our meeting time. Even over the phone I could tell he was laid back and would be exactly what I needed in a salesman.I could not have been happier with Joseph's patience, easy going demeanor, and the way in which he treated us (my wife came along). Although I was unable to get a 2015 model we eventually test drove a 2011 with only 44k miles. I have been driving it for a few days and today I was able to take my son to breakfast in my own car (don't need the wife's Murano anymore). I love the car and can't wait to put another 200k plus on a vehicle.Thanks to everyone at Subaru, and especially Joseph for dealing with my OCD and silly idiosyncrasies. I highly recommend you visit them if you are interested in a new car or specifically a new Subaru.Rory

Em

Nov 5, 2014

great service. I arrived early and Lydia took me right in; then she directed me to the coffee pot and made sure I was comfortable.

jim.linos

Nov 3, 2014

Service department always friendly and able to explain any concern. Thanks to Lucy and Lydia for getting me in at the last minute! Living in Rome makes it difficult to get down for service, but the team at Subaru of Kennesaw makes it easier.

Richard Batten

Nov 3, 2014

Ok let me preface this by saying: I have bought a LOT of cars in the past 10 years. At least one per year. Now, my wife and I both have purchased cars from Joseph Ball and seriously folks, he is the best salesman we have ever dealt with. ZERO pressure, willing to work with you, and EXTREMELY knowledgeable. I'm a 'car guy' and usually when going into a dealership, I know more about the car than the salesman; not the case with Joseph. He is a Subaru owner, Subaru expert, and believes in what he sells. Car buying should not be like pulling teeth - people just want a good price without all the B.S., and thats exactly what we got on both of our vehicles at Subaru of Kennesaw. As far as other people at the dealership? Everyone is super nice. I dealt with Louis as my finance guy and Jason as a service manager (no issues with my Subaru, just had a different exhaust installed). Both were easy going and glad to work with me on my time and budget. Overall an EXCELLENT experience. Would I recommend Subaru of Kennesaw? In a heartbeat. Would I recommend Joseph as a salesman? Beyond any other that I have every worked with. I honestly would even have no hesitation sending my mother (who bless her, knows very little about cars) to this dealership. Will I be returning for service? Absolutely. Great job Subaru of Kennesaw! Keep up the good work!

John C Thomas

Oct 31, 2014

We recently took delivery of our second Subaru Outback (2015). We did have a 2013 Outback with eyesight that we purchased from Subaru of Kennesaw. We liked the 2013 a lot, but the 2015 is superior in all aspects. We appreciated Joseph Ball's excellent assistance in completing this transaction.

stephent

Oct 31, 2014

I have a 2013 Subaru Legacy and recently went in for the 30k service, I can't say enough about how great the folks are in the service department. Top tier dealership, friendly folks, personal service. Gave me a loaner car which I didn't ask for or expect, Steve, Lydia and Lucy have been great, highly recommended.

Charles Valeriano

Oct 26, 2014

From September 2014 we have been in communication with Stephanie and Joseph. Joseph was kind enough to walk me through and explain features and test drives of cvt and manual wrx back in September and was kind enough to explain certain topics dealing on being a future new owner of a WRX. They both asnwered any questions via emails promptly. Greatly appreciate their honesty and professionalism. Stephanie was awsome and very approachable with things discussed and valued her opinions and suggestions. As a result we ordered our first WRX Ltd on our second visit.Great atmosphere and group of people to do business with. I would suggest Subaru of Kennesaw to anyone who is interested in a Subaru. Looking forward to getting any other future cars from them. All the staff actually were all pleasant to us and very welcoming. All the the way to signing papers with Carlos Torres was pleasant .Stephanie made us feel like family there and she notified me of the eta on my order and to my surprise it arrived sooner than we expected it which was even more . The same day the car arrived Stephanie was there waiting on me to check it out and test drive it without any hesitation. She also helped me understand options that can be added in future projects to our new car.Awsome indeed !Thanks Charles Valeriano

kimmyedge05

Oct 21, 2014

I bought my very first new car at the age of 30 last weekend. I decided to buy a 2015 Subaru Forester 2.0XT touring and I could not have picked a better car! I have always been a Honda girl, but I would not trade my Subaru for ANYTHING!! The salesmen were so nice, the manager was even better, and I did not feel pressured at all to buy a car if I didn't want to. My husband and I have not had a car payment in over 8 years, so we didn't have to buy anything, but we did. I got an amazing deal and I am so glad we made this purchase, and that we did it at Subaru of Kennesaw. We will absolutely be returning customers and I would recommend anyone to do business here!!!

MBatten

Oct 20, 2014

First, let me just say, my husband and I have purchased a lot of cars. I just purchased our very first Subaru this past weekend. 2014 Crosstrek and I couldn't be happier with the car! The experience we had at Subaru of Kennesaw was by far the best car purchasing experience we've ever had. So much so, my husband is trying to figure out a way to get out of his car, and create our own Subaru family. Joseph Ball was our sales guy and he made our sales experience. We seriously didn't even consider going to another dealership, because we wanted to buy from him. He was knowledgeable, helpful, considerate, funny, not pushy at all, patient, and made the typically stressful car buying experience FUN! Johnny Poole was our finance guy. He was also awesome! Very nice, to the point, and made the paper work process painless. I can't give enough raves for this dealership. If you're in the market for a Subaru, this is your place, and go see Joseph.

mountaingirl2013

Oct 20, 2014

Lydia Carroll does a fantastic job at customer service. Upon arrival she greets you at your car, is friendly and knowledgeable. She is a great asset to the dealership.

themoose4

Oct 20, 2014

First, let me just say, my husband and I have purchased a lot of cars. I just purchased our very first Subaru this past weekend. 2014 Crosstrek and I couldn't be happier with the car! The experience we had at Subaru of Kennesaw was by far the best car purchasing experience we've ever had. So much so, my husband is trying to figure out a way to get out of his car, and create our own Subaru family. Joseph Ball was our sales guy and he made our sales experience. We seriously didn't even consider going to another dealership, because we wanted to buy from him. He was knowledgeable, helpful, considerate, funny, not pushy at all, patient, and made the typically stressful car buying experience FUN! Johnny Poole was our finance guy. He was also awesome! Very nice, to the point, and made the paper work process painless. I can't give enough raves for this dealership. If you're in the market for a Subaru, this is your place, and go see Joseph.

shadtree

Oct 18, 2014

I was treated with great respect and consideration. I was not left waiting for long periods of time as has been previous experiences when buying a car. They made the process very easy and valued my time. I have bought many cars and this is by far the best car buying experience for me.

outbacker15

Oct 17, 2014

The whole process of acquiring the Outback was not only easy, but was fun. The staff (especially Charles) was awesome. Charles was helpful, honest, and a true pleasure to work with from start to finish. When next I want to purchase or lease a vehicle, Subaru and Charles will be my go-to team.

Jerich Brown

Oct 15, 2014

The staff had great knowledge about the vehicles they sell. They were polite and very understanding of the needs of me as a customer and everyone else. Very helpful and respectful. Atmosphere was real nice.

Northern girl

Oct 13, 2014

I went to Kennesaw last Saturday to replace a headlight. It was the second time in about 18 months that the light needed replacing. I have now replaced both headlights, one of them twice. I got a vague explanation as to why that might be the case. Recently, I have also experienced problems with the check engine, cruise control, and brake lights flashing. I was told it might be a loose gas cap and it should resolve itself once the cap was tightened. It did resolve only to reoccur twice since. I am now a bit "paranoid" that it will continue to happen. Again, I was given a vague explanation. I have never had a car that needed quite so much attention before. I live 1.5 hours from the dealership and find it difficult to simply "drop by" if I am having an issue or need an oil change. It would be helpful to me if I were able to make an appointment. That being said, on my last visit, I was told that my last "after market" oil change was leaking and got the impression that I was being judged for not bringing it to the dealership. While I do ultimately love my car, I am not impressed with the amount of oddities that have been happening since my warranty expired. I am also not particularly impressed with the judgmental attitude of the person at the front desk. While she is at times funny and warm, she can also appear to be disapproving of my choices or inability to afford the time or the money for services when she believes I should have them done.

srohrer

Oct 13, 2014

First off they are closed on sundays which I didn't know but one of their salesmen was in with some customers finishing up some business and he let me come in and at least take a look inside the showroom cars and he took the time to go over features with me. I decided to come in the next day to test drive a 2015 Outback and ended up buying it since it have everything I needed/wanted and the color scheme I like. Joseph was my salesman for that. Great guy. Really attentive. My second trip to the dealer was to have a wind deflector put on the moon roof. In an out in about an hour. My third trip there was due to my own stupidity. With less than 300 miles on the car I managed to cave in the cover to the subwoofer in the back of the Outback using a full 5 gallon water bottle that tipped over. If the car was 3 years old, I might not have bothered to get it fixed, but since it was about 3 weeks old... Anyway, if you buy a new Outback, which I recommend highly, get something to keep stuff from rolling around and smashing up the subwoofer in the cargo area. You have to replace the entire panel, not just the round Harmon Kardon speaker cover.

ejldurand

Oct 9, 2014

When taking my 2014 Subaru Outback for a regular change of oil, it was also needed to change the head gaskets due to an oil leak. I was promptly loaned a car until the repair was made. Everything worked fine, excellent service and excellent work. But also as important, the friendliness and high quality of the advice provided at every step. This is the main reason why I bought my second Subaru at this dealer, and why I always bring my car here for services and/or repairs. Besides the great costumer service provided by Lydia Carroll and Steve Napier, I want to praise the professionalism and high sense of responsibility of mechanic Terry Fleck for answering all questions and making sure everything was ok. It is a pleasure to deal with Subaru of Kennesaw and they have my full trust.

lhiggi

Oct 7, 2014

Our experience at the Kennesaw Subaru Dealer was great. In spite of all the visits we made before deciding on a Subaru, the salesmen were always courteous and patient with us. Their explanations were understandable and there was no pressure to buy their product.

dmjohn154

Oct 6, 2014

Lydia is always pleasant and professional every time I visit the service department and she gives great customer service. She is a great asset to Subaru.

halooney

Oct 5, 2014

Recently purchased a car from this dealership and could not be any happier with my experience. Like most people, I was dreading the whole process. My salesman, John Settineri made it a very good experience. Very friendly and knowledgeable about the product.He gave me a great price even before I had asked about it. Absolutely no haggling. I have nothing but praise for this dealership, and John specifically. If you're in the area, look no further than Subaru of Kennesaw!

florin

Sep 30, 2014

I bought a legacy 2013 in 3012 from Charles B and i had i very pleasant process. I'm from Michigan , suburbia of Detroit and I chose to drive their to that dealership to buy that car than to buy it from here .... Charles was awesome and he realty showed that he cares about his customers STRONGLY RECOMAND HIM! Hi Charles this is Florin if you still remember me

Corrie Tuttle

Sep 30, 2014

If you want a salesman who is not pushy or obnoxious, but still knowledgeable, honest, and extremely helpful- go see Joseph Ball. He made what I expected to be a painful experience very easy and even fun. Great customer service skills and a great all around guy. Love my new Crosstrek thanks to Joseph and Subaru of Kennesaw!

kendallmarchman

Sep 29, 2014

This was my first time car-buying, so I was prepared for the worst. I did a considerable amount of research online, and actually used the Subaru of Kennesaw online site to get a quote. Really, the quote was already below what I was willing to pay based on the online research. I was pleased. Went in a few days later after scheduling an appointment with John Settineri, test drove the car, then bought it. Told them I needed to be out the door by 5:00, and they got it done. Definitely going back to have my servicing done there, and I certainly would buy from them in the future too.

carebria

Sep 26, 2014

Hands down best dealership experience I've ever had. From the initial sale, to the pleasant service, and especially John S. who takes the time to give me a quick call every year on my birthday. I think my family is getting annoyed with how much I recommend these guys and Subaru the past two years whenever someone asks me about buying a car.

themasseymom

Sep 15, 2014

This was the first time I'd taken my car to have it's oil changed and overall inspection. Everyone was friendly and personable and the car was taken into the service area promptly!

vanmica

Sep 8, 2014

This dealership performed the first oil change after initial purchase. We were pleased with the service and there were no issues.the staff were friendly and kept us updated.

japhelps

Sep 1, 2014

This weekend, I had to have my 12 year old Beetle TDI towed into the shop after hearing a loud pop and barely making it home. Fearing the worst and realizing that I currently owned two 12 year old cars with high mileage and have an aging Mom who lives 4 hours away, my daughter & I went out to test drive only. Guess what? We came home with a 2015 Forester! It is absolutely beautiful and what a smooth ride!! Go see Art Baldwin!!! He is GOOD!! But, mostly he was kind, respectful, personable, and very funny! Our experience with this dealership was unexpectedly delightful - so if you're in the market, I highly recommend Subaru of Kennesaw.

mqueener

Aug 30, 2014

If you dread the car buying experience because of pushy salesman then you need to go buy a car from Joseph. He is a member of the military and has served his country in Iraq and Afghanistan. His customer service skills were exceptional. I think he is a testament to why businesses should try to hire as many returning veterans as possible not only as a way to say thanks for their sacrifices but also because they have tremendous work ethics that translate into everything they do. Thanks again Joseph!!! My wife loves her new Subaru

Julie Bryant Fisher

Aug 29, 2014

Buying a car has never been my favorite thing. I arrived at the dealership with my 5 year old in tow, expecting just to look. I knew what I wanted, but I had no time for hassle. A few hours later I walked out with my dream Subaru Outback - and a happy kid. Mr Meb was very kind, professional and took great care of us. This was also the first time I have ever had a good experience in a finance department! No kidding around - this was an actual great experience at a dealership! Crazy! And I LOVE my car!

nharding54

Aug 29, 2014

Walked in (no appt) for 7500 mi oil chg expecting long wait. They were friendly & turned car around quickly & with a car wash to boot.

Hassell

Aug 27, 2014

My wife took our 2004 Forester XT in for service and we ended up with a new Outback. We have always received great service for our Forester at Subaru of Kennesaw and loved the car. While there my wife called and said she loved the looks of the new Outback in their showroom. After an hour or so of research on the internet I found that the car was very highly rated and decided to contact Stephanie Frazier a internet sales rep to start the process. Stephanie was able to find the car options we wanted and I was able to negotiate a great price and trade for our forester over the phone. I drove to the dealership and drove home in our new Outback within an hour of my arrival. We have been very pleased over the years with the exceptional service at this dealership and have found they have a sales team to match.

mattp22

Aug 27, 2014

The service was very good . They were able to fit me in and get what I need for my car. I do feel the price was kind of high for new tires but overall great experience.

Kerrie

Aug 26, 2014

My boyfriend and I went to the dealership to look at new Subarus. We were not expecting such a wonderful experience. William was our salesman, and he was very knowledgeable about the details of the cars we viewed. After test driving and reviewing the payment figures, we quickly became owners of a new subaru!

Slopoke

Aug 26, 2014

Great service department. Their master mechanic has won many rewards. And is one of the top rated Subaru mechanics. Now who do you want to work on your precious Subaru?

Rita L

Aug 25, 2014

I recently purchased a brand new 2015 Outback from Subaru of Kennesaw. I must say I ave NEVER had such a pleasant experience buying a car. Stephanie Frazier was very informed about the vehicles, and took the time to educate me. On purchase of the car, she painstakingly went over every detail. A procedure omitted in any car (new or used) purchase in my past. I was so impressed with the whole process, that Ihighly recommend the dealership to anyone with any interest in purchasing a Subaru.

mikesuggs

Aug 23, 2014

Great dealership had no problems .Wished we could of found them 2 months ago.Would tell friends and family to check them out.Next car will be a outback',i hope.

"Mom on board!"

Aug 14, 2014

I was in the market for a used Jetta for my daughter for school. Charles was great! We didn't feel at all pressured, but truly helped. They worked with us on the price and as a single mom I cannot tell you how much I appreciated that. They were more than fair. Needless to say, we are now loyal customers and would definitely come back for our next car purchase! Love these guys!

Bulldog Dean

Aug 14, 2014

This Dealership was great until I had a costly problem with my transmission. At 83,000 miles the transmission had corrupted fluid (engineer admitted faulty transmission) but since their warranty only covers 60,000 miles I was told the repair would be $8500. Subaru of America (after one week in limbo) said as a sign of good faith would contribute $1,000 if the repairs were made at their dealership. Needless to say that started a search across North America to find a used transmission or face a ridiculous repair bill courtesy of my Dealership. I understand the warranty issue but if they really cared about their customer and didn't want negative publicity (It will be my mission now) they would've come to some kind of reasonable compromise. I wouldn't buy another Subaru and certainly not from this dealership.

Judi

Aug 13, 2014

I am very impressed with my Subaru Forester. The dealership always makes me feel welcome and attends to my questions and is hospitable.

Ateslicka

Aug 13, 2014

The Subaru of kennesaw dealer exceeded my expectations. The price was lower than expected and the sales associates were not pressuring. I highly recommend this dealer.

Jonathan S.

Aug 12, 2014

Wonderful experience! Friendly, helpful staff, nice facilities, timely process, and a great new Subaru Forester!

philliplebeau

Aug 10, 2014

In the past I did not care for visiting car dealers to purchase new vehicles. I found most of them to be too pushy and in some cases quite obnoxious. My recent experience with Subaru of Kennesaw has changed my opinion. What a difference compared to what I was used to. Clean showroom, pleasant and courteous personnel. No excessive pressure to buy. Very good inventory of new vehicles. Professional serve department. Truly a nice experience. I will be recommending them to my friends.

mattp22

Aug 5, 2014

I came in on a saturday for an oil change and Lydia was able to fit me in last minute. she also informed me that I had nails in two tires and that I needed new tires so she was able to get me new tires installed as well with alignment. It was overall a really good service from her and team and I look forward to coming back in the future.

jarw5537

Jul 29, 2014

Our experience was truly incredible. I did not want to be there and actually started with Subaru to check them off my list and move on. I really wanted something else. The minute we met our Sales Rep. Micki Floyd there was a connection. We test drove an Outback... then went to other dealers to test drive 5 other vehicles. We were back at Subaru of Kennesaw by 3:00 pm the same afternoon and were proud owners of a 2014 Outback by 4:20 pm. It was quick, kind, non-threatening, not hostile, it was good... it was perfect. We really feel part of the Subaru family. The last car I purchased at another dealer took 8 hours from start to drive off. This took 1 hour and 20 minutes. Again, we had a great experience and are so glad we selected our Outback.

Laura Castelli

Jul 29, 2014

I reached out to many dealers in my search for the right vehicle and Subaru Kennesaw was one of them. My experience with them was stellar. Joseph Ball was always available and willing to answer my questions, provide my with quotes for multiple vehicles and take calls on weekends when there were other engagements. He also always followed up with me- in a non-suffocating way- and I truly appreciated the concessions the whole dealership was willing to make in order to meet me at my price range and still be happy with the vehicle. It is a great team and even through all of the phone and email interactions, their friendliness courtesy and accommodating nature was evident. If I find myself in GA next time I am buying this is definitely going to be my first stop.

czakem

Jul 28, 2014

Staff was very friendly and helpful. Lydia was attentive and professional. Service was quick and exactly within the time frame Lydia stated when I arrived.

bcing75

Jul 19, 2014

Working with this dealer was the best sales experience I've had. Joseph Ball and I were able to work out a good deal. From the negotiation to the business office to taking delivery, the whole experience was great. What's more, I now have the car I wanted! Buying a new car is not something I nor most people do but every few years, but in the future, should I be looking for a new vehicle again, I would definitely look to Subaru of Kennesaw first.

Clemson81to85

Jul 16, 2014

Our wonderful experience started with our sales representative Meb Esmail. He was welcoming and we instantly felt comfortable with him. He began by giving us a very informative and interesting history of Subaru. He made it very easy to understand by the Subaru brand is special. There was never any pressure buy and we had an easy time talking price. The entire buying process was smooth. What I found was even more impressive was the amount of time Meb and the entire team took with us to explain every detail of the vehicle, detail the car, fill it up with gas, bring the service technical expert out to set up our phones on Bluetooth, etc.. Even other sales reps that weren't dealing with us would come by an speak and have something nice to say. Meb made it clear that we were to call him if we had questions about anything. He sent us a card and still refers to us as his customers. The finance office manager was very nice and complimentary as was the service department. We are excited about our new Subaru Impreza hatchback, but it is even better knowing that we are in good hands throughout the life of the car. The entire dealership was friendly and professional.

suzyq81

Jul 16, 2014

Dealing with the internet sales staff at Subaru of Kennesaw was a pleasure. They are all quite knowledgeable, personable, and respectful. They made me feel special above and beyond the purchase of my Forester. I highly recommend this dealership and their high quality vehicles.

disnyder

Jul 9, 2014

I've bought a lot of new cars over the years and Subaru of Kennesaw was, by far, the most outstanding dealership I've ever encountered. Micki Floyd was the salesperson and he actually made the experience enjoyable. Driving off the lot there were nothing but smiles and high praise for the entire buying experience and Micki. This is a 4-star dealership and you'd be silly to go anywhere else.

dsowens

Jul 8, 2014

I found a great deal on a car online. I drove up from Florida. When I arrived the car was detailed and ready for me. When it came to price, there were no surprises or hidden costs. They gave me a good price on my trade-in.Without question, the most pleasant (who uses that word to describe a car buying experience?), professional, and honest dealership I have ever encountered. The overall experience was better than I could have imagined. Micki Floyd was outstanding as my salesperson. I can't speak highly enough of him. If you are thinking of a Subaru and want the best deal possible, it is well worth a phone call to Micki.

snodawg24

Jul 1, 2014

Each and every person whom I worked with at Subaru of Kennesaw were nice, helpful, and genuinly great to work with. Joseph Ball was the best sales person I have ever worked with. He made me feel important, relaxed, and comfortable. He was not pushy and was very knowledgeble about the vehicle. I had an emergency come up and had to leave the dealership suddenly and he checked on me after I left to make sure everything was ok. All of the other individuals I worked with remembered that I had an emergency and when I returned to the dealership, checked to see that everything was ok. This was a fantastic buying experience. This is my first subaru and after this, will not be my last.

angelasapp

Jun 28, 2014

There is a feeling of trust in this dealership! Every time I call or come in I feel I'm treated with the utmost courtesy and kindness. Every question is answered to my complete satisfaction! This is where I bought my Subaru and I'd recommend them to everyone! What a great car! I think my car even saved my life in a horrid hail storm: the kind with the larger than golf-ball hail stones!

Erdelynn

Jun 27, 2014

Subaru of Kennesaw is a great and friendly dealership. The service department is excellent and very personal. Lydia Carroll is very professional and a wonderful asset to the dealership.

tmwellman

Jun 26, 2014

Subaru of Kennesaw provided such a wonderful experience when my boyfriend and I purchased our new 2014 Subaru Outback. Where other dealerships had written us off as a young couple who wasn't serious about buying, Subaru of Kennesaw did not hold back when giving us the 5-star customer service treatment on day 1. We did not buy the first day that we started looking but we ended up back at Subaru of Kennesaw several times in the next week to research our purchase. Not a single employee lost their patients with us, a car is a big purchase, and they let us take our time when making our decision. I would especially love to highlight the service we received with Jim Powell for the test drive he gave us, he was so friendly and incredibly knowledgable and didn't try to sell us on features that we didn't want. It was also the most fun test drive I've ever been on. Meb Esmail also was so much fun to work with. He helped us with getting our 2003 Subaru Forrester appraised for the trade-in portion of our purchase, as well as helped us so much when deciding on our payment plan to keep our monthly payment at a more than reasonable amount. Every staff member that we have had an interaction with was so nice, patient with us, and answered all our questions so that we felt really comfortable about our purchase. We will be back to Subaru of Kennesaw for our future auto related needs because of the amazing staff and the quality of the products they sell.

Nancy253

Jun 24, 2014

Micki was very helpful and very knowledgeable without being pushy. I didn't feel pressured to purchase options I wasn't interested in. I love my Subaru Forrester!

Science Geek

Jun 23, 2014

I'm so used to overbearing sales people and ridiculous offers that I have become incredibly leary of buying cars. My experience with helping my daughter to buy her second car, however, was incredibly wonderful. The salesperson I connected with at the dealership, Jim Powell, was the epitomy of the soft - sell, first trying to help me determine what I was really looking for (sometimes what we want is what we think we need) by spending almost 2 hours just discussing our needs. During our test drive, Jim took the time to go over the history of the car as well as go over the idiosyncracies of driving a hybrid (that's one of the main things we were after). At one point in our discussions, Jim actually suggested that we wait on buying a car since the one we wanted didn't have enough room in the trunk for my wife's wheel chair. He was more concerned about our comfort with the sale than with our driving the car off of the lot that night! Anyway, we worked out a deal for us to take the car to our mechanic (it was used) for a checkup. Our mechanic found some issues that we confirmed with a separate mechanic. When we returned to the dealership and showed Jim the issues, he had no qualms about giving us the price break we would need to address these problems with the vehicle. The next issue; my credit was (is) horrible and I told Jim our limits as to down and payments (I really didn't think this would work at all) and after about 15 minutes closeted with his manager, Jim showed us the paperwork for a payment plan that fit our needs EXACTLY!! He even took my junker and gave me $200.00 more than Kelly Blue Book for it to help us qualify. So, the car we needed (and wanted) along with a loan tailored to our exact needs. This coupled with a soft - sell where the customer obviously comes first will keep me going back there for all my car purchases. Also, a real shout - out to the Sales Manager, Johnny, for really working out a financing package for us that works and for not giving me a hard time for not having all my paperwork ready until the next business day. These guys let you make your own choices with your own time and really just want to put you in the car you can afford, need and enjoy. THANKS!!!!!

HairBear6

Jun 23, 2014

This is my eleventh car purchase and is the best, easiest and most rewarding experience I've ever had buying a car. The dealership is big enough that you don't get the feeling you're in La-la land but still small enough that you can receive the undivided (and calm) attention of a sales person. Our salesman, Jim, took the time to REALLY listen to our wants and needs and never tried to push us into any purchase. He gave us the breathing room to think things through for ourselves and often gave us insights into things we never would have thought of. There was never any pressure to purchase and, in fact, at several points he stopped us and had us rethink why we wanted certain things in a car. Overall, we spent over 4 hours simply talking, test driving and debating the points of our possible purchase without any undue pressure. Finally, when we had reached our decision, and presented our specific problems with financing, Jim was able (along with the sales manager Johnny) to come up with a purchase plan that fit our needs EXACTLY. The down was exactly what we could afford along with monthly payments that were $7 less than I had calculated!!! These folks actually listened to what I could afford and then worked with me to get me something I liked IN the car I wanted. Again, no pressure was ever applied to get me to accept their terms over my expectations. I haven't had the chance to use their service department yet, however, I do know that for my next purchase, I'm going back!

AnnMathew

Jun 20, 2014

The employees were courteous, competent and very helpful. Took the time to explain things and was open to questions. My experience was very positive. In General, I am happy with the recent purchase.

Andrewb4487

Jun 11, 2014

I have made two visits for service on my new car so far and both have just been great. Lydia is just the nicest lady and makes the whole process super easy. I'm usually in and out within an hour or two depending on what I'm having done which is very nice. The wait is made easy with their comfortable chairs in the waiting room with tv and coffee available. Their quality of service and friendliness did not end after the sale and I am more than pleased with them. Thanks again!

allendale

Jun 7, 2014

Great experience at Subaru of Kennesaw - very quick turnaround, and offered to wash the vehicle. Paperwork was ready upon pickup and handled quickly. overall good experience.

gtate87

Jun 6, 2014

Joseph rocks! My whole experience was great. No pressure people to work with. They had exactly what we were looking for. We will be back. Highly recommended to all. Keep up the great work!

fouffyhead

Jun 3, 2014

They are always friendly and meet expectations. They make a service "chore" more bearable.

JaRyals

Jun 3, 2014

The personnel in the service department are friendly and seem committed. Their work appears to be of good quality, but their prices are high. While typically oil changes are around $29.95 for other dealerships, SOK charges $61,95. Some dealerships, for example Carl Blacks, across the street charge $7.94 if you bought your car new from them. Of course, Subaru of Kennesaw (SOK) doesn't even attempt to court its customers with such treatment. Also beware of what the sales manager tells you to sell you one of their cars. If it's not in writing the owner will nor only not try to help his customer, he even come across as insulting.

RichardAllison

May 31, 2014

I was looking for a used 2011-2012 Subaru STi and had looked all over the country. Everything was overpriced and/or ragged out. Then around Thanksgiving, a 2012 STi hatch with low miles showed up at the Subaru of Kennesaw dealership that was thousands less than some 2011 models. (It also had more features, (NAV, SPT exhaust, short shifter), as well!) I contacted them and John Settineri contacted me back almost immediately.At 6:00 on a Saturday night, he went out in 40 degree weather to take pictures of the car and give me more details on the car. Once he did this, I made a deposit and scheduled an appointment for the following Monday.Once at the dealership, John had my trade-in evaluated while I took a test drive. Basically, it was a done deal. Went ahead and financed the car and I was on my way.This was a great experience and I would highly recommend John to be your salesman!

tbbscout56789

May 30, 2014

Met with other dealerships prior to arriving at Subaru of Kennesaw. They were okay, but our overall experience here was excellent. The minute we parked our car and walked onto the lot we were greeted by Art Baldwin. Art listened to our wants, was very knowledgeable about his product, and never once tried to "over-sell" us into something he knew we didn't need. Art along with his sales manager made the transaction easy and painless. I would recommend buying a Subaru, and I would definitely recommend buying from Suabru of Kennesaw. Just ask for Art and he'll take care of you.Blake and Rhonda

Don48

May 28, 2014

My Subaru Outback was due a 25,000 mile checkup and oil change and I was about to go on a trip and let the service slip up on me. I called service and Jason answered the phone and I told him of my problem. He told me to bring the car in and he would try to work me in. I went to lunch next door while I waited for my car. I wasn't gone more than 30-40 min so I decided to wait the rest of the time at the dealership. When I go back to the dealership me car was waiting at the front door. Good polite service at a very reasonable price.

LadyBook123

May 22, 2014

Steve and Lydia are the nicest folks to work with. This is the third time I've been in their service department, and they truly understand customer care and service. On one occasion, I didn't have an appointment and was concerned about a light indicator that popped up on my screen. I called every early in the morning, and Steve was there to help me. He had everything checked out and found that my tires needed balancing. He made sure everything was done correctly and there were no other issues and sent me on with a smile. Ms. Lydia is no different. She makes sure that I'm comfortable while waiting and always gets me in when I need to schedule an appointment. She's great at what she does. Plus, there is always a follow-up call to make sure everything is still good!I can highly recommend this service department!

AlexJeffries

May 12, 2014

I recently went through my first new-car-buying process for a 2015 Subaru WRX. I initially reached out the the online shopping department at the Kennesaw Subaru by requesting a quote through their website. Stephanie got back to me quickly and we were able to arrange a test drive soon after. I went in and Stephanie was very helpful, patient (my first manual transmission car), and knowledgeable. Even after my extensive research, I still learned about some features on the WRX that I was previously unaware of. We talked about various trims, options, and colors for my WRX. I had my heart set on either a WR blue or white one. Unfortunately both were pretty popular colors and the Kennesaw Subaru didn't have one in the specific trim I wanted. Stephanie offered to either trade for one or order one from the factory, and offered me a very fair price. She was understanding that I would need to think about it, and wasn't pushy at all.Ultimately, I chose to get the WR blue one, and Stephanie was only able to located a white one that she could trade for. Although I ended up purchasing my car from a dealer out of state, I am still thankful for the help that Stephanie offered me. I would definitely recommend my friends to check out the Kennesaw Subaru and especially Stephanie for their Subaru buying needs.

kdaker

May 9, 2014

Lydia was very friendly and attentive, and my appointment lasted a little over an hour. I was pleasantly surprised that I left the service center so fast. The service team addressed my concerns about the car and performed the scheduled maintenance accordingly. It was a great experience over all.

RyanEdmondson

May 3, 2014

I will say with as many cars Ive purchased. Dealing with you and the team at Subaru of Kennesaw was my best ever car buying experience. No hassling, no trying to sell me on anything I truly would not need. Besides its the iconic Subaru Impreza WRX Sti (Launch edition at that!) You can bet Im a lifetime customer. Not only because Subaru is Subaru, but by the experience and help you and everyone gave. If you're looking for one of the best, most reliable cars on the planet. Go here, Subaru will not disappoint you I promise! Ask for John Settineri, and Louis is great at handling the bank deals for loans, payments, warranties, etc.

micwood50

Apr 30, 2014

A Retired Subaru Tech myself, needed help with my 5th Subaru I have owned, Finally Bought the car of my dreams 2011 Forester XT Turbo 60K Service can be a tough Job on these models, I wish a 2012 or 2014 was affordable or even around in my search but I am really happy with this one. The Parts Department right down to service Dept. Helped me out with Discounts, quick Service and all questions I had. Will be going back again...Mike Woodin

Happy with new Subaru

Apr 26, 2014

They were fast to respond to my internet request. We agreed on a price in less than 24 hrs. and they met me at my price. They were much cheaper than others I contacted. I am very satisfied. I drove 200 miles to do business with them and it was worth it!

Laurie

Apr 25, 2014

Lydia and the staff at the kennesaw Subaru dealership are always efficient and friendly, I know my car is in good hands when I drop it of there .Service is 5 star!

T.austin74

Apr 25, 2014

great atmosphere, very friendly and professional. I highly recommend this dealership. received a great service from the moment I walked on the lot, will definitely buy a car from this dealership in the future

Denise2004

Apr 22, 2014

Lucy was very instrumental in helping me assess what type of service I needed for my car. She was knowledgeable respectful and professional. Whenever there is a service coupon available they always apply it whether you have it or not; this always helps with the cost.

mitchtucsn

Apr 20, 2014

My purchase of the Outback was the most pleasant experience I've had buying a new car. All my dealings were with Meb in the purchase of the vehicle. He was pleasant, thorough, listened to us, and did a great job interfacing with his management. I would definitely recomment Subaru of Kennesaw to my friends.

Wendycolaiacovo

Apr 20, 2014

Great experience working with Mickie. We were able to purchase our new Outback very quickly, didn't have to haggle over price and finance department was great in providing a very streamlined process. Would highly recommend the dealership

erskinechille

Apr 16, 2014

We went to Subaru of Kennesaw to look at the 2014 Outback and compare it to a Hyundai Santa Fe (before thinking we would probably return to purchase the Santa Fe). William answered all of our questions, took us for a test drive, and worked with us most of Saturday to ensure we got the best deal possible on the exact Outback we wanted. After working with Louis to secure a great trade for our BMW to get the white Outback, they saw us eying the green 2014 Outback parked in the showroom and went right to work on a trade deal for our Jeep Wrangler. Monday we went back, signed the papers, and picked up our 2nd 2014 Subaru Outback from Subaru of Kennesaw! We could not be happier with them. William, Louis, and Johnny are all outstanding. Subaru of Kennesaw made lifelong customers and the best advertisers money could ever buy!

teriordan

Apr 15, 2014

Lydia was very helpful ensuring a very quick turnaround on my 15,000 mile check up. I was able to get in and out in about 30 minutes.

Sandisubaru

Apr 14, 2014

I love my new car. Everyone at Subaru was friendly and helpful. I would recommend the Subaru dealership and Subaru cars to everyone. I hope to do business with them in the future. I on they team. #teamsubaru

cteam52

Apr 13, 2014

After several weeks of shopping for a new car across 8+ dealerships in the metro Atlanta area, we were more than impressed by Joseph Ball and Subaru of Kennesaw. Being the type of people who value honesty, credibility, and a straightforward style and are turned off by sales efforts that focus on the "sell" over hearing what you are asking for and responding to your need - our experience working with Joseph was a breath of fresh air. Louis (the GM) and his Subaru of Kennesaw team are well worth going to see. And if you prefer a smart, warm and concise salesman focused on answering your questions without the over-the-top of many car salesman, ask for Joseph.

dragonflynan

Apr 11, 2014

Art was very knowlegeable and helpfull in getting me into this Subaru. I came in to see a Forrester and fell in love with the Outback.Johnny was very patient with me and helped me to get the payment and terms down to something i could handle. Jasmine, the receptionist, was very friendly and helped me to pass the time while I was waiting for the Financial part of the transtaction to be completed. I would recommend this Dealer to any and all that are looking for as new or used Subaru!

JenniferDeaton

Apr 11, 2014

Meb and Johnny made me feel like family. I was treated with respect and kindness. They stayed late to help me with my purchase. They were never pushy and just wanted to help me and made sure I was happy. Johnny worked very hard to work within my budget, and Meb went out of his way to make me and my son feel comfortable, and made sure we knew everything he did about the car we were buying. I have recommended them to my friends and family. Best car buying experience ever. Thanks Guys!!

naglec

Apr 8, 2014

Lets face it no one likes car repairs. But at Subaru in Kennesaw they make the process pretty painless. They are friendly, do their best to accommodate their customers and do quality work.

Janyth

Apr 6, 2014

To begin, I have never enjoyed purchasing a car because I dislike the time involved and all the add-on's that get so confusing. That being said, I recently had a GREAT experience at Subaru of Kennesaw. Art and Louis wanted me to be happy, no matter what!I went to buy a Forester and because of a promotion that week I reluctantly purchased an Outback. When Art called to check on meand my new purchase, he realized I really would rather be in a Forester as it fit me better. They wanted me to be happy! Thanks toArt Baldwin and Louis Kaissieh, I am very happy with my Subaru Forester! They have changed my mind about car dealerships andlook forward to going back for service. Thanks again!

msbrigati

Apr 1, 2014

Very impressed with the performance & handling of the Forester. Salesmen worked together to help us find the right vehicle for us. Salesmen were very laid back and obliging. Very happy with our experience and new vehicle!

kmcintosh777

Mar 24, 2014

LOVE IS WHAT MAKES A Subaru a Subaru! Thank you for have sunday service hours! :) I love my subaru and everytime I get to go check out the new models love it. My car has always been my dream car so thank you!

socks800

Mar 24, 2014

Jason and Stephanie were every helpful in expediting my appointment for the installation of trim and splash guards for my Forester. Thanks!Great people to deal with!!

Red/San Fernando Valley

Mar 20, 2014

Owned Subarus in the past. So, knew we wanted another one. A coworker recommended this dealership and a specific salesperson, Meb. A win, win situation. Meb's honesty and integrity and salesmanship goes hand-in-hand with this dealership. The General Manager came personally to us while ironing out the final details while the Financial Associate spoke honestly and was quite detailed oriented in all phases of setting up the loan. This dealership is worth the drive if you live in another county. And definitely seek out Meb!

briandega

Mar 20, 2014

The representatives of Subaru of Kennesaw were fast, friendly, and helpful. I felt they were very honest, trustworthy, and fair. I look forward to doing business with them again.

Paige C.

Mar 17, 2014

We visited Subaru of Kennesaw to look at the same car twice and both times we dealt with Miki. He was FANTASTIC, friendly, listened to our needs and wants then managed to get us into the exact car we had been looking at without the hassle of the back and forth with finance. This purchase was very quick and easy and I LOVE my new BRZ!! We will be back for our next SUV purchase as well.

hillyclub

Mar 16, 2014

We have owned the Subaru Forester for 1 week and my wife is delighted with it. We considered the small HUV's by Honda & Mazda, but when we drove the Forester, we were smitten instantly. It has much larger window views and a much larger rear seat than the other two vehicles. We are very pleased.Also, we thoroughly enjoyed working with Meb Esmail. Dave & Judi Hill

jmbowman70

Mar 16, 2014

I love taking my Subaru Forrester to the Kennesaw dealership...how many folks can say that about service?! I always know I will be greeted by a smile and 'what can I do for you today'. If every place we go provided that kind of greeting, we would be so much happier. Subaru of Kennesaw just feels like home; welcoming and warm. I know my Subie will get the best care and come out of the shop sparkling clean. Love...that is what Subaru of Kennesaw is!

socks800

Mar 11, 2014

My first contact with Subaru of Kennesaw was through an internet inquiry. Might as well let technology help in the car buying/pricing process. Stephanie Frazier contacted me immediately. I relayed what I was in the market to buy an Outback. Again, Stephanie came back with several options. I was also looking at another vehicle/brand. I wanted to make sure I got the vehicle I wanted. I contacted Stephanie to let her know I was still looking. She let me know when she was available and when I was ready let her know. There was absolutely no pressure. I do not like to feel pressured or rushed. I chose to work with Stephanie and Subaru. I arrived at the dealership unannounced and had changed my mind on a Forester Premium which had more of the of the standard options for which I was looking. Stephanie was out with a customer who had made an appointment. Another salesperson was helpful opening several vehicles for me to look at while waiting for Stephanie to finish with her appointment. Again, there was no pressure, I could look at my leisure. Stephanie was able to negotiate a price in my range. Carlos made the remainder of the purchase process friendly and in a timely manner. I feel confident any regular service needed on my Forester will be handled professionally and quickly as well.

T.austin74

Mar 2, 2014

everyone at this dealership was extremely friendly, there was no pressure to buy, they were very knowledgeable and explained everything completely. I'm glad I bought my car from Subaru of Kennesaw and would recommend them to anyone looking to buy a new or used car

deanbetke

Feb 27, 2014

had a great experience here. was very cut and dry. i went in there knowing i wanted to drive out with the car i was intrusted in. service was great,had an appointment prior to showing up. just and over all great experience and would recommend them to any one.

pepperdoc

Feb 27, 2014

Because of my indecisiveness about which car I wanted to purchase(too many great choices),I had the opportunity to work with all the sales force I mentioned in this rating. They were all great. Each one was very personable and knowledgeable about the vehicles. I highly recommend each one of them and they work together as a team. The atmosphere is very comfortable and the process was easy. This dealership is very well managed and I would definitely buy my next car from them.

Jexm

Feb 21, 2014

This is the fourth Subaru I have purchased new from these people. Always great deals and great service. Free service for first 24000 thousand miles.

ashleypursel85

Feb 5, 2014

Buying a new car is usually way more stressful than it needs to be, but not here! I had a ton of questions and needed help making a decision on a good fit for me, Larissa was amazingly helpful and Johnny couldn't have been friendlier! I will definitely be telling everyone I know to visit this dealership!

shriner100

Feb 3, 2014

Great experience getting service at Kennesaw Subaru. All personnel very professional,courteous & knowledgeable on product. Will continue to get car serviced with them. My daughter will not take to another location,As they have performed above the standards that most dealers are willing to accept as the norm. Thanks as always.

subie7

Jan 27, 2014

Initial contacts by phone were friendly and efficient. Appointment for service was made to my liking. I was immediately greeted upon arriving at the service center. Car was taken to service bay at appointment time. Lydia Carroll made special time to greet and discuss my service details and upcoming maintenance schedule. The coffee bar was good, too! Ms Carroll has been our service representative ever since we bought our Subaru - she seems like family!

ibyte1948

Jan 13, 2014

Great Purchase experience. Visited this dealership once to pick up brochures and then communicated online for options I wanted. Emails were promptly returned. I also received bids via an online buying service from 3 other dealers but Kennesaw beat them all. Because I got a good deal on price, I was expecting to get jacked up on financing, but instesd got a terrific interest rate for lrrs than A rating credit score. Thanks Stephanie and Johnny.

Tricia2014

Jan 11, 2014

From start to finish, this buying process was smooth and easy. We shopped extensively and Subaru of Kennesaw's first offer was quick, fair and the lowest in the Atlanta area. No games. In addition, their financing was better than our bank. John and Scott were both friendly, professional, and knowledgeable. Compared to previous car purchases, it was an enjoyable experience.

ARSubiForrester

Jan 6, 2014

This center is always friendly and eager to provide excellent customer service and ensure my car is functioning appropriately. Doesn't try to upsell services!

DianeGa

Jan 6, 2014

I was in the area and at the last minute decided to get my Impreza serviced. I called and talked to Lydia she was able to work me right in. I dropped off my car and walked to lunch. I was back in under and hour, my car was clean and ready to go. Lydia is always wonderful to work with. The service techs do a great job, I wish I had gotten their names so I could give them the credit they deserve. Thank-you to the Service Team at Subaru Of Kennesaw.

JManning3

Jan 5, 2014

This was our first Subaru purchase. We have been long time Honda and Toyota owners. We chose the 2014 Forester because of its safety record, roominess and reliability. We spoke with other Subaru owners before making our decision. Micki gave us a very good price from the beginning and we received a fair price on our trade in. The whole process went smoothly and we have no complaints. Two years free maintenance was included so we will see if their service department lives up to expectations.

WilliamMillerSAE

Jan 2, 2014

Lydia Carroll from the service department has taken care of me and my Forester on several occasions and I couldn't be happier with her service. She, as well as the rest of the staff have always been welcoming, helpful, and very professional. I would highly recommend Lydia, Charles, and Subaru of Kennesaw.

jstittleburg

Jan 1, 2014

At my previous scheduled maintenance visit, it was recommended that I get the differential fluid service done at my next convenience. When I checked in I asked why I needed this service at only 33K miles; Steve explained the consequences if I didn't get the service and then gave me the option of not having it I had changed my mind. I also inquired about having the rear wiper arm replaced-due to a cheap car wash visit when it was ripped off. He called me as soon as he got verification that they had the correct wiper in stock and told me the price. My car was then completed sooner, and for less money than I had expected-always nice to find that out! We had casual conversation during the visit that added to the friendliness of the visit.

anyagill

Dec 31, 2013

I put off trading in my old van because I was dreading having to deal with an aggressive dealership. I was scared from past experience that I didn't know enough about cars to not get taken in a humiliating experience. NOT SO with Art and the folks at Kennesaw Subaru. They were great. No hard sell but very knowledgeable. They took their time with me and not once did I feel I was in a hard sell situation. I got the Subaru I've always wanted in an experience that was by far the best ever. Buy a Subaru and buy it from Art and the folks at Subaru of Kennesaw. I know it sounds too glowing and too good - but the experience really was. I had no idea it was this straightforward and pleasant to buy a car. I would have done it years ago.

mftaudio

Dec 28, 2013

Super friendly staff that was upfront and easy to deal with. There was never any pressure to buy and I didn't have to deal with several managers. Paperwork was quick and painless. Recommended!

Denise2004

Dec 22, 2013

Lydia did an excellent job at helping to find the souce of a leak in my vehicle, her years of experince has been helpful. The staff is always pleasant and professional.

bassboat15

Dec 13, 2013

Service was very professionally performed in a timely manner. The staff showed concern for what issues I needed addressed. Will return for next scheduled maintenance when due. After 8 months with my 2013 Subaru Outback, I must say I am very well pleased.

morlin

Dec 12, 2013

Just purchased my 4th Subaru from Art Baldwin at Subaru of Kennesaw. Along with Louis Kaissieh and Johnny Poole they have always made it easy and pleasant to purchase a vehicle. With my 4th purchase from them, needless to say that I am a happy Subaru of Kennesaw customer, and love my 2014 Outback!

czier11

Dec 4, 2013

The 2014 Subaru Forester is the first new car I have purchased in many years. I had several different vehicles and brands that I was looking at. Once I decided on a SUV, the Forester was the best choice for me.My sales person John Settineri was very thorough and knowledgable and helpful. He made the purchase process very smooth and easy.Everyone that I met and interacted with at the dealership were nice as well as professional. I feel that I could not have had a better purchasing experience.

Timothy3

Dec 4, 2013

This car purchase was the easiest I have ever experienced and i have owned over 30 vehicles over 40 years of driving so that it a highly qualified statement! My salesman Art was highly knowledgeable and made the whole process as smooth as I have ever experienced. I will look forward to having this dealership service my Subaru Outback in the coming years. Thanks so much for a great experience!

douglasskf

Dec 1, 2013

Charles was amazingly knowledgeable and truly cared about helping to meet our needs. Scott and Louis were efficient and friendly. Their website was informative and enabled us to make an informed decision about which cars we were interested in. The whole process was relaxed and went quickly. Charles and the rest of the staff welcomed us warmly and treated us like family.

Conine

Nov 30, 2013

I'm a car guy but I hate buying cars. I don't like dealerships or car salesmen. That being said this was the best experience I've ever had buying a new or used vehicle. Normally I feel like I've been taken advantage of when I drive off the lot. This dealership was very professional and gave me a great deal. I feel good about my purchase and for the first time I feel like I have been treated fairly and got a fair deal. Thank you Subaru of Kennesaw. I'll be back next time I need a car!!

j0nathany

Nov 13, 2013

Very pleased with the service I recieved when buying my first and second car from here. Each department delievered great service on each of my visits. Btw Mr johnny poole is the man!

jpc6

Nov 8, 2013

2nd oil change 2014 forester Steve and his crew are dripping with professionalism they did not over-look any thing , my forester look like It came out of the show room when I left.(car-wash-vacuum)Made me feel I hit the lottery and I did by buying at this dealership..

LevCan

Nov 5, 2013

I went into the dealership after looking at some other models online I always came back to Subaru. I wanted something very safe and reliable and I feel like I made a great decision by going to Kennessaw Subaru. Jennifer Michaels was my initial sales contact and she was really great. I spoke to her on the phone a few times before going into the dealer but I did research online first. Its super convenient to check the inventory online it tells you what they have on the lot and what is coming in, which to me was helpful because I needed to get the car sooner than later as my wife is due to have our first child in just a few months. It was ironic the last time I spoke to Jennifer before my wife and I came in I said to Jennifer that we were in no rush, but then a couple of days later we ended up buying a car when we went in. Scott Bell & Johnny Poole were really great too. Everyone made us feel like family & were very glad for us about the baby and that we choose Subaru to protect our families future. Scott handled the financial contracts & explained all of the insurance options. Johnny was very nice too and a huge help after the sale. All in all we are really happy with the car and service and very happy we went to Subaru of Kennesaw. They had a great selection and were very patient with us. In fact Jenn, Scott, and I believe Johnny all stayed late as they closed at 8 pm but all three were there until 9 pm when we finished the papers and Jenn handed us the keys before we drove on out of there. They were all fantastic and the car is super high quality and worth every penny. I had initially wanted a turbo model of the 2014 forester, which is what we test drove first, but I am very pleased with the 2014 Forester Limited that we ended up buying. The car is fantastic as we were able to score a model with the Navigation system installed & with some additional options that make it even more stylish & I love love the marine blue pearl. I did not email a bunch of places as I knew what I wanted & Subaru of Kennesaw had it, so I just went in there. Literally in this day and age you can place an order online & shop from coast to coast, but I am super happy that I went to Subaru of Kennessaw. Jenn was very pleasant to work with and made the entire experience really pressure free. Scott was great and when he saw my pregnant wife he offered to knock some off the retail price of the car, which was nice. Johnny also gave great service after the sale and helped ease some post purchase paperwork concerns I had and in addition he offered me a discount on parts & installation. I bought some splash guards and a few other things and I can honestly recommend Subaru of Kennesaw to anyone considering purchasing a new car, especially Jennifer Michaels, Scott Bell, & Johnny Poole, & I give them kudos for their great service & for staying late again, they went above & beyond. I also met Louis Kaissieh on a subsequent visit and Louis was also very nice and super helpful regarding some questions I had about the windows.

dpphd

Nov 3, 2013

MIcki Floyd was great, helped me get the car I wanted very quickly at a really good price. The whole experience was great, just like when my wife bought her Outback from them. I would highly recommend this dealership.

RevvDev

Nov 2, 2013

My amazing experience started with an email and a follow up call. John sent me a very warm email introducing himself, even including pictures and his hobbies. I felt like I was family before even walking into the dealership. Upon arriving at dealership, things only got better. He devoted all his time to me, and was very thorough. Upon deciding on a vehicle, the sales process was great !!!!! The deal I received was very generous. Everybody I met through the sales process were warm and kind. Thank you John Settineri !!!!! Thank you Subaru of Kennesaw !!!!

muirhead

Oct 28, 2013

My experience with this dealer and people was the best I have ever had. My salesperson, William, was friendly, in a non-salesman way, knew the cars, and asked me what I wanted.

dshouse

Oct 22, 2013

I got an online price quote on a new BRZ from several dealers and Subaru of Kennesaw quoted me the best price. The sales staff was courteous and professional, and not overly pushy. I am very pleased with my experience at this dealership, and I would recommend them to anyone in the Atlanta area looking to purchase a new car from a friendly, and personable salesperson.

rcayers

Oct 11, 2013

This visit was for routine servicing and to cover a minor repair covered by the auto warranty. . It was done in a timely, efficient, and friendly manner. How could you ask for more?

cgilligan

Sep 17, 2013

I do not normally write reviews but felt compelled to after the experience I encountered at Subaru of Kennesaw. Everyone was pleasant and understanding once I explained my situation, I had recently been in an accident and wasn't sure if my 2003 Forester would be repaired or totaled. Charles took the time to show me both the Forester and the Outback and to have me test drive both. He also emailed me the information on the Forester we were interested in and then called my Monday morning to see where we were at. I agreed to meet him Monday afternoon and ended up buying a 2014 Forester that day. Johny Poole helped us with unfreezing my credit and with all the paperwork. All this was done with humor and understanding and virtually no pressure to do anything but what was right for myself and my husband. It was a pleasant experience from start to finish.

kbeaham

Sep 14, 2013

My 2007 Subaru Impreza has had a problem with the check engine light ever since I bought it. I bought the car at this dealership. I brought my car to this dealership a couple of years ago and spent $80.00 to have them tell me there is a small vapor leak - but the problem persisted. I took my car to a Subaru dealership in Michigan, and they told me the same (after charging $30.00). The problem persisted. I was not able to pass the required GA emissions inspection so I bought an after market gas cap to see if that would fix the problem. It didn't, so I took it back to the dealership. For $56.00 they told me I shouldn't use an after market gas cap (I'd only had it on the car for a week) and they said they couldn't diagnose the problem because I had too much gas in the tank. It still wouldn't pass inspection and the light came back on (that same evening). I called them back and they said I should get a new gas cap (!). I asked them to apply my $56.00 towards a new gas cap (since obviously they didn't do anything last time), and I was told they couldn't. After another $60.00 or so, I have a new gas cap and it appears that the problem is solved. How come it took over $200.00 and 2 years for the DEALERSHIP to determine that I needed a $30.00 gas cap to fix a persistent problem...I called the service manager to say that I was confused as to why they can't figure out the problem, and I got a call back from Lydia asking me why I didn't call her...I was also told that in order to reset the computer, I needed to have only 1/4 tank of gas, have several cold starts, several hours of city driving and 20 minutes of highway driving going between the speeds of 50-70 mph...I am calling this the Hogwarts method of car repair because it appears that it take some wizardry to diagnose and fix the problem...

ulewima204

Sep 12, 2013

Our experience with Subaru in Kennesaw was a pleasure. We are new to the Georgia area after living in NY all our lives, we moved down and needed to purchase a new vehicle. We shopped around looking at other makes and models prior to making our purchase, other dealerships were bothersome after our visit...we returned to Subaru and made our final decision to purchase the Outback Limited Ed. The sales help was extremeley knowlegible and the salesman, John Settineri was the best...he reviewed the vehicle inside and out with us before we left the dealership. We feel confident we can call the dealership at any time if we have any questions. We are very proud to be a Subaru owner!

libdawg

Sep 2, 2013

Always great service from the get-go. Lydia is always knowledgeable and glad to explain the answer to every question. The lounge is perfect with wifi, bathroom, windows, coffee, decent magazines, people to talk to, and easy access to the interstate.

JSSmith12

Aug 22, 2013

William was super to deal with. He showed us the car we wanted and answered all of our questions. Johnny was very professional and gave us a wonderful deal. They were great for our daughter's first car buying experience. Love the car too!

LeeGodwin

Aug 16, 2013

The time before last when I went to Subaru of Kennesaw, I had a pretty rough time simply due to the very abrasive person behind the customer counter - this was th first time I'd ever not enjoyed a trip to a Subaru dealership. This time however it was a 180 degree U-turn and my experience was excellent, I gave them one more shot and much to my delight they have a new young lady by the name of Lucy working behind the counter. Very polite, very accommodating and extremely professional, my faith in the Kennesaw dealership was restored. Aside from the customer service, they seem to have excellent techs who seem to know their stuff very well. No matter what the issue they have found it immediately and fixed the issue with no fuss or expense (I have a 2012 WRX). As a side note; if you do have an issue with their service, they do take it very seriously and contact you to try and make things right....I appreciated that which is the reason I returned and will continue to use Subaru of Kennesaw.I will very likely be purchasing my next Subaru from these guys.

davidwelty

Aug 6, 2013

Subaru of Kennesaw is the finest dealership that I have ever had the pleasure of doing business with. My salesman Chris and finance man, Johnny are excellent in every respect, answered and explained all of my questions and were most professional. I sincerely appreciate their contributions to making my purchase very satisfying.

bassboat15

Jul 25, 2013

1st oil change went well - have had no problems with new Outback - service answered number of misc. ? I had, such as, where a particular restaurant I was looking for in the area was located - parts dept. helped me understand battery for key fob - keep up your good service - Thank you, New Customer

BuddyL

Jul 14, 2013

We drove 2 hours from Alabama to visit this dealer. We had called every dealer within driving distance and they had what we were looking for in stock (2 actually). We have owned a few new cars in the past and always dread the dealership experience. This dealership was like no other that we had ever dealt with. A truly "no pressure" sales approach that allows the consumer to make an informed purchase. We had a great experience from the time we arrived on the lot until we drove our new car off the lot. John and Johnny were great to deal with and have changed our outlook of the traditional car salesmen. I can't put a finger on exactly what ya'll are doing differently than the others' but it is working! If you are in the market for a car, don't buy until you have met these guys! Well worth driving that extra hour to get here. Thanks!

jason stroup

Jul 14, 2013

Best car buying experience ive ever had!!!! The moment we pulled up the atmosphere of the dealership was great. No high pressure sales team or sales pitches. Nice clean and modern dealership with a friendly staff. Very informative in their products and inventory. John Settineri was a very kind and friendly salesman. He took time with us and made sure we got and seen exactly what we wanted. Louis Kaissieh was great to deal with on the financing end of the deal. We will be buying from them again and i wouldnt hesitate to refer anyone to subaru of kennesaw for your first or next subaru purchase. Thanks to the whole staff at subaru of kennesaw for making me and my wife life long customers.

subaruma

Jul 7, 2013

we drove 300 miles to buy a 2014 Forester from Subaru of Kennesaw. John Settineri was very helpful to go along with test drive and found the best deal for us. It was a positive experience with the dealership. I would recommend John and Subaru of Kennesaw to our friends when they decide to buy a new Subaru car.

divitabryan

Jul 5, 2013

The entire experience was great from beginning to end. Stellar customer service from John Settineri and his mgmt team. They even played with my 6 yr old daughter and kept her busy while we did the deal. Highly recommend this shop for Subaru purchases.

mountaingirl2013

Jul 5, 2013

This is the second Subaru we have purchased from this dealership. We feel they are friendly, honest and there are no hidden costs when they quote you a price. Their service department is top notch and the people working in that department are also friendly and will answer any questions you might have about the service of your vehicle.William has gone out of his way to assist us in purchasing the vehicle that fits our lifestyle and needs. We definitely would recommend this dealership and Subaru to anyone. We enjoy driving our Subaru vehicles.

hcrisp3

Jul 1, 2013

Would definitley recommmend. We will keep them in mind for further purchases. Customer service was fantastic. They went above and beyond. For example, the wheel lock was not in the car, they located it the following morning and are overnighting to us since we live about an hour away. We talked to them over the phone, when we arrived, all we pretty much had to do was test drive and sign. Great experience!!!!!!Thank you Stephanie Frazier and Johnny Poole Jr.

boring8487

Jun 26, 2013

Awesome sales staff Stephanie helped me out so much to get me in a brand new WRX the overall purchase experience was exceptional I couldnt have asked for more

Twinkle2013

Jun 23, 2013

I had visited several Subaru Dealerships even out of GA and tested driving Legacy before going to this one. I went there because the price was what I expected and the equipment of the car was useful to me. I don't like fancy stuff such as moonroof or Navigation system, the simpler the better. The process from introducing Legacy to testing driving and final negotiation was free of pressure. The most suprising thing was that, the traded-in value of my old car provided by Johnny was way better than CarMax. Also, in the past three weeks during the break-in period, Stephanie answered many of my questions, which was very helpful. Overall, a good experience and a good buy.

JoHR2010

Jun 19, 2013

The dealership works very hard to create and maintain a positive image. Both the ownership and staff encourage customers to write positive reviews and not surprisingly, get a lot positive customer reviews. Also, there is equal pressure to suppress anything other than positive customer feedback. This tendency is what keeps Subaru of Kennesaw from being a great dealership. Positive reviews provide information about what is being well and should continue. However, without feedback on areas that could be improved, one cannot improve. SoK never ask customers how their service might could be improved; only what they are doing well. I even talked with the owner. He is a very impressive fellow with a voice that could be an announcer's. He seems to be very supportive of his employees and is very proud of his operation. But my impression was that he was not interested in hearing how the dealership could be better serve me. After all, you can't improve on perfection.

kellett33

Jun 18, 2013

This was the easiest car purcahse ever. I was able to communicate my needs to Stephanie and she was able to fit my needs. I went to the dealership and pretty much walked in and signed all my paper work that Louis had already prepared. I think the total time was there was just a couple of hours. A huge THANK YOU to Louis & Stephanie for making it easy.C. Kellett

cc8118

Jun 17, 2013

My husband and I went in and met Charles Bayard upon arrival. He was very friendly and took the time to show us all the features of the car we were interested in. Both my husband and I were new to the Subaru product, so that was much appreciated. We had a bit of a wait for the car I wanted but Charles was very paitent and understanding answering my anxious emails. When the car arrived, I was notified immediately. I went in to complete the paperwork and worked with Johnny Poole, Jr for the financing. He was very friendly and got me in and out of fiance as quickly as possible while still answering any questions I had. All in all, it was wonderful working with the team at Subaru of Kennesaw. We liked them so much in fact, we have another vehicle transaction in the works for my husband! I would recommend this dealership to anyone!

HusseinHalemeh

Jun 14, 2013

Subaru of Kennesaw had friendly service, excellent pricing, and I would recommend Subaru of Kennesaw to anyone who is or is not considering buying a Subaru.

caa317

Jun 10, 2013

Everyone was very friendly and helpful. No pressure to buy. Salespeople showed genuine concern for us getting a good car. Got a great price on a used car which runs great. Highly recommend this dealership.

FrannyMG

Jun 8, 2013

Subaru is Sensational! I have always been treated with efficiency and friendliness - from the time of the sale and beyond. I highly recommend Subaru and this dealership.

mdlewis69

Jun 8, 2013

My scheduled first service on my vehicle was conducted on time and received back in the time period advised by the service manager. Very professional and friendly service staff.

ernie001

Jun 7, 2013

Lydia was absolutely great !!!! great service department and just overall great dealership a real pleasure to do business with.....would highly recommend I drove from Cleveland Tn to get my oil changed that's how great this place is......

mjs86

Jun 6, 2013

Extremely friendly and personalized sales process. I could not have been more pleased with my buying experience! Stephanie and Johnny were great to work with. Subaru of Kennesaw will most definitely be my first stop when the time comes to buy my next vehicle.

atmorto

Jun 5, 2013

I scored this dealer and Stephanie Frazier a five, because I was never harassed, pressured, or push aside. Eventhough my credit score was not excllent, and I had no business inside a car dealership, I was still treated with the utmost respect. I thought the car of my dreams was beyond my reach, but Stephanie gave me hope. I told Stephanie what I could afford, she worked very hard considering my credit score, and got me as close to that goal as possible. Stephanie followed up with me, giving me updates to the status of my vehicle. Then the glorious day came when she called me and said my car was here, words cannot describe how happy I was. Then, I go to speak with Johnny in finance, and the deal got even sweeter, the note was much lower than previous quote. It was a dream come true.

scdurr

May 26, 2013

The sales associates and everybody involved in our transaction were very friendly, knowledgeable and accommodating to us. We are Very happy with our decision to buy from Kennesaw Subaru and we will recommend them to all our friends.

mdlewis69

May 18, 2013

Great dealership and knowledgeable staff. Stephanie Frazier did a fantastic job of locating the vehicle I wanted and had it delivered to the dealership. Most of the communication was done via email. The vehicle was delivered as scheduled and she took extra time late one afternoon going over all the features of the vehicle. Louis Kaissieh made the purchasing experience painless.

kellymarie96

May 17, 2013

Had a really awesome experience!! So happy with my new little BRZ :). John was really great and kept me informed when the car was going to arrive and also took pictures of it on the truck for me.

djmt1966

May 15, 2013

I wanted a simple and straightforward experience, which was initiated via internet price request. John Settineri was very fast to respond to my initial request. He listened well, gave me exactly what I needed, and offered solutions to all "roadblocks". He was very polite and helpful on the phone and truly a pleasure to work with upon our face to face meeting.Johnny Poole was excellant as well concerning the closing paperwork process, and both gentleman were highly effective and helpful in making the entire experience quick and EASY!I enjoyed working with Subaru of Kennesaw and do suggest the visit to see this dealership!

monkei007

May 9, 2013

All employees were very friendly and honest. My husband and I had a great buying experience! We traveled from South Carolina to buy a car at this dealership, and will do it again if we need a new car in the future.

bassboat15

May 8, 2013

Within the past month we purchased a new vehicle from this dealership. On a whole, the entire process was seamless. William gave both my wife and I a thorough test drive of the vehicle that we were interested in. We made no decision after our test drive of the vehicle that we drove and certainly never felt pressured to do so. We left the dealership but once home decided to get on our computer and review the inventory of vehicles that this dealership had in stock. Thereafter, we submitted an internet bid on the vehicle that most interested us. In a matter of a few hours, our bid was accepted. The next day we met Johnny at the dealership to trade in our car, for what we thought was a fair price, and finalize the paperwork to purchase our new vehicle. Never has buying a new vehicle been so hassle free.

fvanw

May 7, 2013

I just bought a 2011 Forester from this dealership and had a great experience. All of our concerns were addressed with a good attitude. The sale and trade-in went smoothly. I would recommend both John S. and this dealership to anyone. I am very pleased.

magicfellow

May 7, 2013

Friendly and excellent service. Everyone that I made contact with at this dealership were very helpful. The service that I came for was completed quickly and neatly. I also looked at and test drove a new Forester. The sales manager was helpful. He answered my questions and explained the car's features without bombarding me with any high pressure sales pitch.

jasperbob

May 1, 2013

My wife and I went to Subaru of Kennesaw yesterday to test drive a Tribeca. We not only like it, we loved it! Art Baldwin and Johnny Poole made the purchase process a very pleasant experience.

ernie001

Apr 23, 2013

The absolute best buying experience I have ever had Louis and his staff are the best !!!! I drove from Cleveland Tn on the recommendation from a friend and I am glad I took his advice I will be coming back here for my service.

MEMP

Apr 21, 2013

Professional. Attentive. Knowledgeable. Well organized. Respectful. Took time to be sure everything about the car was clean and running properly. Also made sure I understood how to operate all parts of the car and the functions necessary to driving my Outback. I live about 100 miles away and did all of the negotiations by phone. (Did the test drive at another dealer.) They show their inventory online so I knew they had what I wanted before I called. From start to finish the process was easy, thorough and smooth. This includes the process of paying for the car. There were no bad surprises when I went to pick up my car. Had never used this dealorship before but would definitely do it again. MEMP

SenorDante

Apr 19, 2013

A great buying experience! John and Stephanie were very patient through my long buying process. Got a great deal on my 2013 Crosstrek! Would recommend Kennesaw Subaru over the other Atlanta area dealers.

DanielMorris

Apr 15, 2013

Very quick service. Easiest time we have ever had buying a car. Did most of the deal over the phone and online. Was able to walk in and sign paper and walk out in less than 30 mins. Will do business with them again in the future. Very friendly dealership and very good prices. Found the car outside the dealership and they went the extra mile to have it delivered to them.

schlarb73

Apr 15, 2013

William and Louis are the best! I don't know how Louis does what he does, but he will work until he finds the best deal for you. I hate, HATE buying a car, I have always felt like I was taken when my back was turned. I was introduced to Kennesaw Subaru by my fiances family and have never been happier. I bought a 2011 Forester in July of 2011, where all my expectations were exceeded and beyond. I just recently traded the 2011 Forester in for the 2014 Forester Turbo (which I am in love with)! This 2014 makes our 15th Subaru in the family. There is a reason we keep coming back to Kennesaw, you always leave feeling like you are special. No vultures here!

jimmaloy1959

Apr 12, 2013

My search was targeted on a Honda civic,around 2010 with moderate to low mileage for the teenage girls in the family.I checked out other dealers and private owners and was disappointed with their product,promises and customer friendliness. I found Subaru of Kennesaw via the internet,who had a civic that matched my search criteria. Spoke with John Settineri,who was very nice and low pressure who invited myself and wife to come over and test drive car and shop around. We did go on a Saturday afternoon and found that John S. was busy with customer,but Johnny Poole met us immediately explained that John was busy but they were expecting us and that he would help us out. We test drove car,liked it,but were not ready to make a deal right there on the spot. Johnny was low pressure,said call any time when we make decision,they would make us happy. We went and looked at some other sub-par cars and dealers,and realized that we had found the nicest car and the best deal at Subaru of Kennesaw. I called that Monday,and fortunately they still had the car we wanted. So now we have a quality,safe car for the girls,the wife is happy and I am pleasantly surprised that there is a car dealership out there that actually cares about customer satisfaction. So thanks John.S ,Johnny ,Stephanie and Louis for a good car buying experience. By the way,I was not familiar with Subaru product before hand, but I do believe that I will be there soon for that new Tribeca!!!!! Thanks again. Jim. M.

Jkeba172

Apr 11, 2013

This was my first time interacting w/Lucy. She was great! Very pleasant & got me taken care of quickly. Always a great experience every time I come in, whether it is just for an oil change or something major.

SaraOIB

Apr 11, 2013

I had always owned another make of car, and I had not bought a new car in over 10 years. Thus, I was stepping into uncharted territory for me and was dreading the whole process. So, I went to Subaru of Kennesaw with the thought that I would just test drive one and then come home. From the moment I shook hands with a greeting from John S. until the final handshake as a proud new owner of a Subaru, I was treated with the upmost courtesy from everyone at this dealership. I didn't feel pressured or stressed, and just so amazed at their attention to detail. They took the time to show me where every 'gizmo' was located and how to use it, thus I knew I was truly getting a better equipped car than I may have realized coming in off the street. They made me a believer in the quality of this car and the expertise of this dealership.

StephenTalkovich

Apr 10, 2013

Lydia got me in the same day I called for my first oil and filter change on my 2013 Legacy. The turn around time was quick and she answered all my questions. I was happy to see Steve Napier as service manager who I'd met earlier at another Subaru dealership.

fouffyhead62

Apr 7, 2013

Excellent service. Made trading and buying a new car simple, easy, and painless. Very satisfied with service and car. Stephanie and Louis were so friendly and helpful. No pressure, no craziness. Rare in a car dealership.

dreamers

Apr 5, 2013

I have always had an exceptional pleasant experience at Subaru, Kennesaw GA. Everyone treats you like family (actually better!). They take time explaining any problems, questions or situations you might have and solve anything bothering you. Their friendliness is exceptional in this day and age. I would recommend their sales and service to anyone who wants to be treated well every time you have a need to be at their establishment.

melindamosbey

Apr 5, 2013

Ok EVERYBODY.....this is THE BEST dealership and service department bar none....WHY?????????Because the employees truly care and provide superior service in an expedient manner.They are friendly, fun and take a personal interest in YOU and your reason for being there.I bought my car from Subaru of Kennesaw and they are the ONLY ones I trust to work on my car.A true story:While waiting for my car to be serviced, another customer told me they bring their vehicle from TENNESSEE because they too appreciate the excellent service, friendliness and attention Subaru of Kennesaw provides.I am especially grateful for Lydia Carroll and her patience for going the extra mile.She is truly knowledgeable, thoughtful and caring -- traits I appreciate when it comes to taking care of my car!I have only praise for this dealership and its employees!They work together to provide good workmanship for my car and peace of mind for me!I love you guys!!

lancehanners

Mar 18, 2013

Ok, I don't ever write these things but here we go. I called multiple dealerships over the phone, and I know I was looking for a car that was hard to find. But with in a few mins these guys found my car.... now I'm not praising them for that because in my mind that's their job. What I'm praising them for is because I was over 500 miles away for work, and from emails, texts and phone calls in a matter of about 5 mins we came to an agreement on price and they were going to be on the way to pick up my new car for me. I was about 2 weeks away from coming home from working out of town. I drove my rental to them, they had the car ready do go when I got there, about another 15 mins of signing paper work and my sales man was taken me to drop off my rental car and I was heading home in my new car. The point to the story is these guys are one of the top people I've bought a car from, very painless process.Lance

Ajarrese

Mar 14, 2013

Amazing experience. The last dealership couldn't figure out what was wrong. Steve was quick to find the problem and update me along the way. Lucy was super friendly and looked hard to find me a loaner. Great experience.

AnnRuss

Feb 26, 2013

Very helpful and informative, great group of folks. My Subaru needs further work and Lydia spent a good deal of time preparing what needed to be done and an estimate of the cost.

GAR1E2A012

Feb 26, 2013

My husband and I made a couple of trips to Subaru of Kennesaw to confirm that we wanted to buy a Subaru, and then to confirm which model suited us best. Charles Bayard was exceptional. He didn't push, but offered sound advice and information on both models that we drove, and on others that we were interested in. His attitude was friendly and professional, and so was everyone that we met there. Johnny Poole could not have been easier to work with on the contractural paperwork, and Louis Kaissieh was wonderful when we came to pick up our car.We think all of them went the second mile for us, and would have helped in any way that they could. It's obvious that this attitude is encouraged and rewarded, which makes this a very unusual dealership, and top notch. We have already recommended them to friends, and co-workers..

rbboggs

Feb 26, 2013

I called late Friday afternoon to get an oil change and was told that the dealership could do my car on Sunday. They were very friendly & accommodating in scheduling. I arrived a little before 10:00 on Sunday as workers were getting in and was taken care of immediately. Lydia was very personable and talked to us as we settled in to wait. She offered us coffee as well. They even washed my very dirty car which made me very happy. (That was a job in itself as my white pearl Impreza was black in places from all the road grime). I drive an hour to get to this dealership and highly recommend them to buy a car and to get it serviced. All the customers that came in after us were treated like family.

StephenTalkovich

Feb 26, 2013

My wife and I bought a 2013 Legacy from John at Subaru of Kennesaw recently. We enjoyed the experience, found John to be professional and courteous and felt that we got a great deal. I had read good reviews of the dealership and they proved to be accurate. I would recommend John Settineri and SoK to anyone looking for a Subaru. Great experience, no pressure.

rannyh

Feb 25, 2013

I thoroughly enjoyed purchasing my vehicle at Subaru of Kennesaw.My great thanks to William and the team there for making it such an easy, effective and enjoyable experience.Thank you,Julie

MTNPAPA

Feb 3, 2013

HAVE ALWAYS HAD MY QUESTIONS ANSWERED FAIRLY AND RESONABLLY. FRIENDLY, KNOWLEGEABLE PEOPLE. WILL ACCOMIDATE YOUR SCHEDULE, EVEN ON SHORT NOTICE. WAIT'G ROOM DOG/KID FRIENDLY WHICH IN A PINCH IS GREAT!

betty joyce rigling

Jan 31, 2013

I found this Baja Truck on web site. I liked it and decided to check it out. My son-in -law was going by on Sunday and checked it out for me. I went down on Tuesday bought it. I live about 200 miles form there and happy to say it did a great job across monteagel mountain.Betty Joyce RiglingLawrenceburg,Tn 38469

SubiD

Jan 27, 2013

William was excellent. He really went the extra mile for me during and even after the purchase. He is highly knowledgeable about Subaru and down to earth enough to explain everything to me. Excellent follow up and really cared about the customer. He was a pleasure to work with.

tibanez

Jan 24, 2013

It was a pleasure working with Stephanie Frazier, Subaru of Kennesaw. She worked with us over emails and phone and had our car ready to go when we arrived! We purchased a BRZ and absolutley love it and really enjoyed our experience at this facility. Everyone made us feel welcome and the finance department was excellent. Our paperwork was ready when we arrived so that we had only minimal time there. Also, Stephanie went over and above showing us all the "bells and whistles" on our new car! Thank you Subaru of Kennesaw!

undew1234

Jan 13, 2013

Everyone was friendly and knowledgeable about the vehicle for sale. The price was very reasonable and buying experience was quick and easy. Would recommend them to my friends.

plk2626

Jan 8, 2013

Great experience. Both gentlemen helped me to feel very comfortable with my car purchase and my trade-in. I will be a life-long Subaru owner.

andrea.morgan.779

Jan 3, 2013

Stephanie and Johnny were both friendly, relaxed and knowledgeable. This is our first Subaru and we are beyond satisfied with the car and the process of purchasing it. This is one of the few dealerships I visited in over a year of car searching where I did not feel the typical car salesperson push push and fakeness. These are real people just like you and me.

tferber

Jan 2, 2013

I came from out-of-state to buy at Subaru of Kennesaw. Obviously it was very important to expect that things would be exactly as represented. There were NO disappointments. My car was exactly as represented. I found Charles Bayard to be a man of great integrity and honesty who places value on new relationships. He was very helpful in explaining my vehicle's features. I left feeling I had made a new friend.

JDPEagle

Dec 28, 2012

Subaru of Kennesaw (and the above mentioned representatives) treated us fairly, friendly, and respectfully. The "low-pressure" atmosphere (coupled with a sales force that is product knowledgeable) made for a fantastic buying experience. Chris provided great technical information during our test drives (and was very accommodating as my wife selected her car of choice). John offered us a good deal on the vehicle that we wanted, and Johnny provided a quick and professional transaction. After a quick email, and a short phone call, we visited the dealership for an efficient close to the transaction... no needless "up-sales" or gimmicks that you get at other dealerships... simply the deal we were offered with no surprises. I highly recommend Chris and John for local and internet shoppers alike.This dealership was recommended to us by close friends of ours (who also bought their Outback from the same sales team). Subaru of Kennesaw upholds the proud brand loyalty for which Subaru is famous... and they take it to a personal level. Thank you!

SOP

Dec 22, 2012

Overall good experience (other than being shown initially a vehicle we weren't interested in and a stripped down version of the vehicle we wanted). Finally got a very good review and test drive of the vehicle we were interested in with a full rundown of features and instruction on all the basic operations. Now very pleased with the Outback Premium we purchased (the third Subaru in our auto history -- one of which we still have). This one is a joy to drive.

ddeangelo24

Dec 21, 2012

Excellent service all around. We actually drove 7 hours from NC to buy our new Subaru from Kennesaw. They are friendly, professional and very helpful. They had all the paperwork ready to go when we arrived. We were back on the road in no time. No high-pressure sales - just patient, knowledgable and friendly service. Perfect!It was a very positive and enjoyable experience. I would highly recommend them to anyone.

Obetty

Dec 17, 2012

Sales Rep was sick and had to leave in middle of negotiations. They would not come down in price. But I wanted the car. They did take off document fee and checked and got the interest down,but only because we insisted. Felt bad the sales person didn't call back the next day to say Thank You for the sale since he had to leave,thought for sure he would follow up.

jdvittorioso

Dec 5, 2012

I usually do not comment on dealerships or vehicle purchases but I felt compelled to provide feedback based on my recent experience with Subaru of Kennesaw. I had the pleasure of working with Charles Bayard who was extremely professional, courteous and very knowledgeable of the Subaru product line. I would absolutely recommend Subaru of Kennesaw. If you do not consider visiting Charles and staff then you may be missing out on what I have found to be the most pleasant purchasing experience.

Bmillkey

Nov 23, 2012

I had a great experience! I had done a lot of research on buying a 2010 Forester 2.5X Premium. I had actually brought a Forester, w/ 27,000 miles, from another dealer to have it inspected by the Kennesaw service department before buying. Steve Napier, service manager, gave me a detailed report that indicated that the tires had 7-8,000 miles left and the car would be due for a 30,000 mile service soon. Because I had done so much research, including the used cars at Kennesaw Subaru, I called Kennesaw later to see if I could get an almost identical "Certified" Forester (with 31,000 miles) for the price of the used "not certified" Forester from the other dealer + the cost of the new tires and 30,000 mile inspection that was coming up soon. The answer was "yes." I had never really considered a certified car because they do cost more, and I think that I did pay a slight premium based upon reflection, but, in return, I received a certified car with a 100,000 mile, 7 year from the date of the original owner sale, warranty on the power train (the engine transmission, all wheel drive). There should be a premium for the added warranty, because you are getting a lot of piece of mind on a used vehicle. I ended up buying from Kennesaw and had just a great experience. I ended up up dealing with Steve and Wendy (so nice and responsive throughout) in service, John and Charles (sales representatives), and Johnny (sales manager). Without fail, all were great and made the experience such a pleasant one. I highly recommend Kennesaw Subaru for flexibility on the price (based on my having gotten competitive pricing from my research), the service attitude, and just being such nice people with whom to deal.

sburrrow

Nov 20, 2012

My husband and I have been trying to find an ideal SUV for over 2 months. We did a lot of research and frankly was not impressed w/ the vehicles / pricing. Our primary reason for getting a SUV is that our family is growing and we need more space but the SUVs we looked at were not large enough and leg room space was just awful. In any event both my husband and brother recommended Subaru so we visited on Sat 11/17/12 to look at the Forrester Limited but once I saw the Tribeca, I was sold (so to speak). My trade-in was a pretty new vehicle 2012 Prius V so we knew it would not be easy but we have great credit and had a budget in mind which we were not willing to move on. We provided our info to Chris and they came back w a number higher that what we were willing to move on so Chris invited Louis in the office and Louis was extremely gracious and wanted to work with us. After Chris spent some time speaking to us and trying to keep our 6 year old entertained, he came back with a number we could definitely work with and we took hold of the Tribeca that same evening. The process was painless and we did not feel pressured at all. The majority of the staff was very friendly and I would definitely recommended this dealership going forward.

Jkeba172

Nov 17, 2012

Just went in for an oil change. Experience was awesome as usual. Lydia & Wendy are always so nice & easy to deal with. Even if you have to wait a little bit it doesn't matter because it is such a friendly environment!

SteeleyDean

Nov 1, 2012

Best new car experience ever. No pressure. Very thorough with plenty of option. Class act all the way. John Settineri was very affable and professional as was Johnny Poole.

EileenKW

Oct 30, 2012

I was very pleased with Charles and his extremely easy manner and knowledge of his product. I was particularly happy that there was no sales pressure ... I would recommend all my friends to come see Charles and buy a Subaru at your store. And Charles was the first car sales person I have ever known who actually sat with me and explained all the particular items on my new Forester. He's a good salesman!!!Johnny was very nice, very knowledgable and only added to my pleasant experience.

mrjacque

Oct 28, 2012

I had window shields placed on my outback and Wendy was a great help with that. She ask and got me a discount. I love the look and I'm very pleased

ocinsomniac

Oct 22, 2012

Purchased a 2011 Outback from SOK two years ago, and this dealership really impressed me with their honesty, integrity and friendliness. It became time to replace my second vehicle, and the new (2012-2013) Imprezas caught my interest. So I ordered a 2013 back in mid-August of this year and sales mgr Louis Kaissieh agreed to get me one from the factory at invoice, AND agreed to give me full Kelley Blue Book trade in value on the vehicle I was replacing. Unfortunately, SOA has been slow in fulfilling orders on this high demand vehicle and after several inquiries was told I might have to wait until Dec. or longer. After becoming discouraged, I met with Louis to request he find a similar style Impreza from another dealer of the same color and he agreed to install all the options so I would have virtually the same car as I ordered. Within two days he found one and had it sent to SOK. And the best part of all was that when it arrived, he kept his word on the price and my trade in allowance. Kudos to Mr. Kaissieh for going the extra mile to keep a repeat customer happy. Salesman William Howard was also very diligent in keeping me informed with the updates on my factory order. I would also like to mention that my experiences with service mgr Steve Napier and his service writers Lydia Carroll and Wendy Kinslow are a good reason to consider this dealership. Their commitment to customer satisfaction and friendliness is stellar, and I have dealt with many new car dealerships in the past to know an exceptional one when I see one. In fact there are times when I will stop by when I am in the neighborhood just to say "Hi".I would highly recommend SOK to anyone who is in the market for a Subaru or even a used car.....they will treat you like part of the family.

ddwhtldy

Oct 18, 2012

My first car buying experience turned out perfect. I was naturally nervous traveling to buy a car I had not actually seen. Stephanie Frazier text'd me specific pictures that I asked for and answered all my questions. She even picked me up from the air port. Johnny Poole was very helpful and got the paper work done in a timely fashion. Thanks Subaru of Kennesaw.

CLyden

Oct 16, 2012

Subaru called me to let me know it was time to bring my car in for regular maintenance. I was out of town at the time, and the tire pressure light went on. I tried filling the tries myself, but the air machine at the gas station I was at was obviously faulty (telling me my tires were at 35 psi), or I was doing ti incorrectly.I went to the dealership and explained my confusion. They gave me an oil change, filled my tires correctly, and rotated the tires--and all of it was under my warranty. They were friendly throughout the process, and updated me on my car's progress. I got a free wash, and was on my way in about an hour and 15 minutes (and that was with 4 other people in the waiting room--not too bad).I also noticed that another woman had come in and was talking to a salesman about how she wanted her old car back. She was pretty whiny and insistent, and the salesman did everything he could to get her back into her OLD car (even though her Subaru was obviously nicer/newer).I thought that exemplified service. Oh, and he was nice to her the whole time she was complaining as loudly as she could about how her new Subaru didn't have a space specifically for her purse, etc.

Caleb M

Oct 11, 2012

Great customer service. I received a call from John Settineri that a BRZ arrived and scheduled a time to look at the car. I loved it. The dealer was very helpful and accommodating. They did not rush me into buying the vehicle. Very very happy with the car and the experience I received at Subaru Of Kennesaw.

dragonflies1000

Sep 2, 2012

This was an Unbelievable experience. Stephanie and everyone at the dealership were friendly, knowledgable and courteous. I didnt know buying a car could go so smoothly. No haggling, no minuplation, no long wait time! My only wish was that they could train the other dealerships in their customer friendly manners. Kudos to you guys!!!!

richcali1

Aug 28, 2012

Excellent customer service, I've already seen a huge difference buying a Subaru versus the competition. My brother also has a Subaru and we're both glad we made the switch.

stone.pro.1

Aug 28, 2012

I got my WRS two years ago, and also with the extended warranty, My battery got bad I just drove there and they fix it in an hour with out scheduling amazing.

John Edison

Aug 24, 2012

Good car, good service. The buying experience was a good experience. When you buy from Kennesaw Subaru you make friends. Chris, out salesperson, was a pleasure to deal with. Louis the manager is a gentleman.

rbboggs

Aug 13, 2012

After research on cars and their ratings, my husband and I visited Kennesaw Subaru on a stormy afternoon. We were greeted as we walked onto the showroom by Art Baldwin. He explained each of the vehicles on the showroom floor and asked me to sit in them. Most of them were SUVs and a little too much vehicle for my petite frame. He told me about the Impreza which was just outside the showroom and backed it under the breezeway to keep us dry. It had been reduced in price, had exceptional finance rates, looks good, and gets great mileage-all the things I wanted. We took it for a test drive and I loved it. I like the all wheel drive, the steel frame to keep me safe, and the fact that it will turn on a dime! It is roomy yet sporty. Art is a very personable salesman and I couldn't believe how fast(and painless)the paperwork went. Louis explained the types of maintenance plans available and worked with us on the one that best suited us. The final papers were all stacked and rhythmly signed-so easy. Even after the sale was completed, Art set up the car's handless phone system with my cell phone-another great safety feature. He's an exceptional salesman and person! I have been very pleased with my purchase. I made a 250 mile trip a few days after the purchase and got about 40 miles to the gallon. Wow! I spend two hours a day in a vehicle with my commute back and forth from work. The car is so comfortable.I would highly recommend Kennesaw Subaru--and ask for Art Baldwin. You will have an outstanding experience I promise!

leinwand

Aug 12, 2012

Excellent service. I could go to a Subaru dealer much closer to my home in Dunwoody, however, because the folks in Kennesaw do such a great job, I don't mind traveling the extra miles.

FrannyMG

Aug 9, 2012

I love my Forrester and am quite impressed with the folks at the dealership! Buying the car was an enjoyable experience (thanks, William!!) and my first service appointment was easy to set up and was done in a flash (thanks, Steve and staff!!).

carebria

Aug 6, 2012

I had a great expereince at Subaru of Kennesaw. I live in Birmingham but originally went to them so I could test drive a WRX and they were one of the few that had one in stock. They talked to me a but and made sure I was a serious buyer and not looking for a joy ride, then pulled it off the showroom floor so I could go around the bock with it. When we got back to dealership after a short ride, they told me my options as far as ordering a vehicle and only needing a $100 deposit. They were responsive throughout the waiting process of having the car ordered by phone and email. When I went to pick it up they were accomodating to requests of no dealer stickers on the paint and letting me pull the protective white film off. One minor issue was some scuffing on center console likely from when they vaccummed out interior as part of dealer prep and the hose was pulled across in front of the stick shift. All of the paperwork was clearly explained and there was no pressure or rush to sign anything before I read it or asked questions. The paperwork was very organized and professional. Even one of their maintenance guys came out to help and offered his advice on caring for Subaru paintI have since gone back for my first oil change, driving back from Birmingham to let them do it, and with the service agreement everything was simple and easy. I just called to make an appointment, showed up, waited an hour for them to replace the break in oil, and then walked out. Very simple.Overall I'm glad I went to them and can see why their dealership is rated so high.

tcconsumer

Aug 3, 2012

We are very pleased with our recent purchase of a 2012 Subaru Forester. Both John and Johnny worked hard to get us to the financial numbers we were personally expecting. Looking back at the negotiation, the purchase definitely felt like a win/win at a fair price structure (especially after the 1st table offer made by the dealer)...though during the negotiation, I felt that I may have needed to get our trade-in appraised at several other dealerships just to make sure that everyone was on the same page. The price of the Forester was "perfect", but I felt like the trade-in we made might have had a chance to yield more value (much of the fault here was on us; not Subaru of Kennesaw)...so when rating price as "OK", it is directly related to the overall price of the deal. Both John and Johnny worked with us fairly to get us to a payment structure that we expected (both timing and cost). If I had to buy another car there, I'd go back to John Settineri.

gemcgeesr

Aug 2, 2012

VERY GOOD VISIT TO HAVE A DEFECTIVE BATTERY REPLACED. NO PROBLEMS WITH THIS VISIT WHAT SO EVER. THIS DEALER MAKES YOUR PURCHASE A VERY GOOD EXPERIENCE. THANKS

Flavius_gf

Jul 31, 2012

I live in Michigan and I was looking to buy a car for the last 2 years or so, but I didn't find anything interesting, the perfect one, or the right dealer.So recently I saw the Legacy 2013 and boom -I realized that, that's the car I want. I called 3 dealers in MI and they didn't give me a good price so I started to call dealers in other states and I found Subaru of Kennasaw in Georgia. They were friendly and professional from the start and they gave me a very competitive price so I bought the car from them.( MI to GA round trip 1420 miles but I would still do it again) When I went to pick the car they were very professional and friendly and they did took care of me right away. Charles was my sales person and he was great. I'm gone consider them again in a few years ....( 5 years ago I bought a car from NY- Bill Kolb Subaru -a VERY BAD experience!!! ) Strongly Recomand This Dealership Subaru of Kennasaw!!!

flavius_gf

Jul 31, 2012

I live in Michigan and I was looking to buy a car for the last 2 years or so, but I didn't find anything interesting, the perfect one, or the right dealer.So recently I saw the Legacy 2013 and boom -I realized that, that's the car I want. I called 3 dealers in MI and they didn't give me a good price so I started to call dealers in other states and I found Subaru of Kennasaw in Georgia. They were friendly and professional from the start and they gave me a very competitive price so I bought the car from them.( MI to GA round trip 1420 miles but I would still do it again) When I went to pick the car they were very professional and friendly and they did took care of me right away. Charles was my sales person and he was great. I'm gone consider them again in a few years ....( 5 years ago I bought a car from NY- Bill Kolb Subaru -a VERY BAD experience!!! )Strongly Recomand This Dealership Subaru of Kennasaw!!!

jsuswal

Jul 21, 2012

The service department knows how to encourage rpeat business. They are courteous, friendly, and the work is done in a reasonable amount of time. Plus my car is washed and looks great!Lydia is wonderful to chat with and makes you feel at home.Thank you all for making a routine chore a good experience.Julie

fretter

Jul 11, 2012

We spoke to John Settineri the night before we were going to look at the Subaru Outback and set up an appointment for the next day. We arrived early and John was at the dealership when we arrived, it was his day off. He was very professional and not pushy at all. We were very happy with our purchase, both he and John Poole were great to deal with. John S. took us around the dealership and introduced us to the service staff, never experienced that before. He also sat with us and went over all the features in our new car. We will recommend your dealership and John to our friends.Frank and Candy RetterBlairsville, Georgia

Sgarcia001

Jul 11, 2012

We did a good bit of online research, so we already knew what we wanted. We got a quick response to an online inquiry to this dealership. They had the model in inventory we wanted to see. Everyone was helpful and pleasant. It was a very easy process from beginning to end.

ConoverB

Jul 7, 2012

At 75K, my 2006 Subarau Outback station wagon is finally beginning to need some of the loving care and maintenence work that I didn't need to worry about for the first six years of driving it.The car has been used both as a commuter and as an off-road car, so it hasn't been all easy road driving. I brought it into Subaru of Kennesaw to replace worn brake pads, and ended up replacing some drive train worn bushings, changing differential and transmission fluids and filts, some other wear-related odds and ends; they also found and repaired a nail in my front tire which I hadn't noticed. The final cost was not cheap, but it was more than fair, and the service manager Wendy additionally took off every promotional discount she could think of. What I am paying for when I take my car to a (good) dealership is the comfort factor. I know that they aren't just going to fix the problem that I brought it in for; they are going to thoroughly check my car and alert if there are any other problems. I have taken other cars in the past to private mchanics and specialists, and while they have been excellent for fixing specific issues, they usually didn't have the resources to easily check over all the car's systems, so unless they bumped into something while fixing the main problem, wear issues that would soon become problems tended to get overlooked. That nail in the front tire probably would have been overlooked. Subaru of Kennesaw is among the best dealerships that I have used; they are relibable, they do an excellent job, and they stand behind their service work if somethng is not satisfactory.

msage10

Jul 5, 2012

I fell in love with a brand new car, the Subaru BRZ, and my co-worker recommended that I order mine through Subaru of Kennesaw. From my very first phone call with John Settineri, I knew that I was in good hands! I had heard lots of horror stories about the people you come across at a dealerships, but nothing could be further from the truth at Subaru of Kennesaw. This team genuinely cares about the buyer's experience throughout the entire process... even after the sale. While I may not be able to return for service (since it's almost an hour from my house), I do plan on returning to this dealership for future Subarus.

rrheinzen

Jul 5, 2012

This was the best, most friendly, most kind and caring dealership that I could have ever imagined. Louis is an amazingly calm man and definitely helped us out in a difficult position (we were being manipulated by another dealership). We greatly enjoyed purchasing our vehicle here. If anyone is thinking about purchasing a subaru in the area they should come straight here and skip all of the other dealerships in the area. This is definitely the best one.

Subaruowner2012

Jul 2, 2012

After making many trips to other Subaru dealerships and after almost deciding not to purchase a new vehicle, I made a call to this dealership. I have a 9 month old baby and it was not easy to run around and entertaining the dealer needs. When we made a final call to Howard and he transfered us to His general sales manager Louis - we were surprised how different and nice experience we had here. Very friendly, very respectful of our needs and never tried to lure us in buying something. Money part was very straightforward and hassle free. I would highly recommend this dealership - they are the best in Decatur and Atlanta area

stevemelius

Jun 23, 2012

Willingness to show different cars, worked with us until we arrived to a deal that was in our price range, VERY FRIENDLY, THEY WORE NOT "PUSHY", DID NOT play "stupid games", were very helpful and a terrific sense of humor! This is the first time that we did not regret talking to sales people, I wish there were more personnel in sales like the folks at this dealership.

Ann Gillette

Jun 21, 2012

I bought from this dealership because it was the most professional, friendly, and customer service oriented. I found Art Baldwin extremely knowledgeable and helpful in getting the right vehicle for me in my price range. He willingly stayed late so that I could pick up the vehicle after my work. He made sure that I understood all the details of the purchase and operational points of the vehicle before driving my car off the lot. It was a pleasant experience and I feel I received a good price. I highly recommend Art and the dealership.

gseputis

Jun 21, 2012

Just traded in my 2009 Forester and bought a new 2012 Outback. The price was great, and the service was the best! I also use this dealer for all of my Subaru service. Lydia is knowledgable and friendly, offers a loaner vehicle when possible, and makes sure I'm taken care of. Subaru of Kennesaw is a pleasure to deal with!

morlin

Jun 21, 2012

This was my second purchase from Art and Louis, a 2010 Forester in 2010, and just last week, a 2012 Outback. It took one hour from the time I walked into the dealership until I was driving out in the Outback! No messing around, no games, just friendly and helpful customer service. I can not recommend these guys highly enough!

Thikdaddy

Jun 17, 2012

Subaru of Kennesaw was the best car buying experience,the people are awesome not only did I get what I wanted I also got my new 2012 Subaru Outback for the price I wanted. Ok well really close that is.My local dealership in Chattanogga Tennessee was very hard to deal with horrible customer service that's what pushed me to other dealerships.If u read reviews and most if us do Subaru of Kennesaw is the best place to buy a new or used car u will be happy everyday u drive ur new car with the hassle free service and the cash u saved. Thankyou

Sergio

Jun 12, 2012

I purchase my first Subaru at this location and my experience was fantastic. The staff was extremely helpful and friendly.

DC Marietta

Jun 5, 2012

I absolutely enjoy this dealership. I bought my 2009 Outback from John and I have loved the car. He was great to work with and patient with my questions. Every time I am back for service, I make sure to stop in and tell him how pleased I am with the car. Lydia always is pleasant to work with and goes above and beyond to make sure I am satisfied. The best part about working with this dealership and Lydia is that they are honest. I trust their work and I trust their ethics. 5 may be the highest rating I can give them, but they are a 6 in my book. This dealership is the reason I will continue to drive a Subaru.

dgailsne

Jun 3, 2012

I had been looking for a new car for several weeks but had not explored the Subaru until I went to the dealership with my son and daughter-in-law on May 26. We were fortunate to have Chris Thompson as our salesman; he is very knowledgeable about the cars he sells and answered many questions. He was not at all pushy with us, but made us feel that he did appreciate our business. My son did buy a new Outback that day and was assisted through the finance process by Louis Kaissieh. Louis is very thorough, quick, and made the finance part a lot more pleasant than what I have experienced at other dealers in the past. While we were there, I drove the Outback and Forester and decided that a Subaru would be a good car for me as well. After several e-mails, phone calls, and another trip to the dealership, I purchased a 2012 Limited Outback on May 31. Louis gave me a very fair trade-in price for my 10-year-old Toyota and helped me work out terms that were affordable on the new car. Both Chris and Louis made the entire process a pleasant experience and I would not hesitate to buy another car from them. I have only had my Outback one day, but am enjoying it so far. I highly recommend Subaru of Kennesaw.

gturner21

Jun 3, 2012

I have always been told "If you leave a car dealership and you don't feel horrible, you didn't get a good deal". My experience at Subaru of Kennesaw was by far the best experience I have ever had buying a car and I feel like I got a very good deal. The people I dealt with were very friendly and professional even when I wasn't. I will definitely start here when I buy my next vehicle and would absolutely recommend this dealership to my friends.

iwitt

Jun 3, 2012

We had a fantastic experience working with John. Our purchase was a 2012 STI. We had to special order it and John helped us every step of the way and kept us informed during the whole process. After it arrived and we picked it up we were introduced to the entire Subaru of Kennesaw "family" so we would know who to see/go to in the future for all of our needs.I have had the car for 2 weeks now and I couldn't be happier. It drives wonderfully!I have purchased a lot of new vehicles and this was by far one of the best experiences I've had. John and Louis were both very helpful and accommodating. I would highly recommend Subaru of Kennesaw to anyone interested in buying a Subaru.

dcmiller3

Jun 2, 2012

My experience at Subaru of Kennesaw was nothing short of superb. Art Baldwin is an outstanding sales representative and he really took care of me throughout the buying process. I also had the pleasure of working with Johnny Poole Jr. and what a pleasant guy he is. Overall, I feel that I was treated very well and I am very happy with my experience at Subaru of Kennesaw. I'm also very happy about my brand new Legacy. And by the way, it drives great!

mac.mcghee

May 30, 2012

This is the second Auto that I have purchased from Subura of Kennesaw and both times was a great experience..Art Baldwin is great..and will work to get you what you want. I trust him and he is a man you can trust also...I drive an hour to have my car service at Subura of Kennesaw and it's well worth the time and trip.

Iowayankee20

May 29, 2012

I was a little leery about taking my 98 Subaru Outback in for service at the dealership but, Subaru of Kennesaw and Wendy in the service department immediately put me at ease with their warmth and hospitality. Wendy kept me updated throughout the inspection process and was honest about the potential costs of the repairs. I went out of town for about 3 weeks during the repairs and Wendy kept in touch with me via email. Subaru of Kennesaw stored my car after the repairs for no charge and they came and picked me up when I returned. It was easy-- how often can someone say that about getting their car repaired?

dron

May 28, 2012

I stopped into Subaru of Kennesaw on Saturday May 19, 2012 just to see what the price of new subarus and the financing rates. I was quite surprised that new subarus were not much more than than the used ones we were looking at. And the financing, the rates are so low it became apparent that buying new was more affordable than used. Our salesman Chris was very patient and answered all our questions. Louis the sales manager made the actual buying procedure very easy and laid everything out so we knew what was up. I was very satisfied with my experience at Subaru of Kennesaw and would recommend them. This is the first actual "NEW" car we have bought. We usually buy used 1-3 years old but if you can swing it buying new makes more sense now.

paigeapowell

May 25, 2012

I just purchased a new 2012 Subaru Outback from Subaru of Kennesaw and it was the best experience I've had purchasing a car by far. Everyone at the dealership was friendly and quick to respond to any questions I had. The entire process was smooth and enjoyable and I very much look forward to servicing my car at the dealership. I was introduced to the parts and service departments and I can tell that being a Subaru owner is going to be a wonderful experience on all fronts. Thanks, Subaru of Kennesaw! You have a customer for life! And I LOVE my Outback!!!

cattie

May 23, 2012

Had my 13 year old Outback in for repairs. Lydia Carroll is great at explaining what the service tech recommends to repair the problem. She arranged for me to be dropped off at my home. She is very friendly and knowledgable. She phoned me when my car was ready for pick-up. I have been using this Subaru dealer since it opened and I have always been very satisfied with their services.

Jennifer DeSanto

May 19, 2012

I was STUCK with 2 used vehicles and needed to combine into a 1 payment car.I origionally wished for an Outback but am PLEASED with my Foresters performance and quality!!!!WAY TO GO Kennesaw Subaru. :)

Nitemn72

May 19, 2012

The staff at Subaru of Kennesaw from the moment we walked through the door. We were in the market for a high end limited production vehicle. They were one of the few dealerships in the southeast to stock this vehicle. They helped us through the overall purchase process. Chris was wonderful to work with. He worked with us to install a sunroof on the car I was interested in. We will consider using Subaru of Kennesaw for all our new car purchases from now on. We love our new car. Subaru of Kennesaw and Chris in particular made the new car buying process easy and stress free. I will recommend them to anyone.

Sergio Gil

May 12, 2012

Everyone at the Dealership was extremely helpful and friendly. The overall experience was great and I would recommend this dealership to me friends and family.

aszahran

Apr 29, 2012

straight forward in sales hegotiation, no nickle and dime. Friendly and care about customer satisfaction. I checked other dealers for the same purchase, and one of them rejected my offer for a difference of $250. While Subaru of kennesaw accepted $500 price cut right away without much arguement.

W.Kalway

Apr 29, 2012

Stephanie was ready to do whatever she could to make the deal happen. We pretty much got what we wanted at the price we wanted. The finance rate at 1.9% was not bad either. I would reccomend them without hesitation.

dannymorlando

Apr 24, 2012

My purchasing experience was so different - in a positive way - from anything that I have run into before. This dealership really wants to earn your trust and return business and they will have mine. Purchasing this car was actually fun and I felt that I got a fair price. Choosing the car and ordering it was painless and closing the deal (financials) was the easiest ever. I am looking forward to a long relationship and any future vehicles will be Subaru's.

dmp65

Apr 17, 2012

John was very responsive to email inquiries. Which got us to the dealer. He was helpful in meeting our needs. There were a few small issues after sale, which John handled quickly.

lloyd0612

Apr 17, 2012

Last July, I went into this delaership for an education about Subaru Legacy and walked out with a new Outback, which I love, because John Settineri REALLY listened to my needs and matched me with the right fit. The negotiation process,which I normally abhor, was one of the least arduous ones I have ever faced in the car industry. I credit John and Johnny Poole for handing me off to Louis Kaissieh quickly to get to the bottom line without the "silly" back and forth usually associated with the business. I also want to commend Art Baldwin for his "walk-through" tutorial when I picked up the car, though he had no previous dealings with me. And a big thanks to Wendy Kinslow, my service advisor, for ensuring all work done is correct, timely and appreciated.I just left the dealer again with a Certified Pre-Owned Forester. Again, a pleasant experience and a fair deal, thanks to John and Johnny. And, while I waited for my original paperwork, Art strolled over and shot the breeze with me, though I wasn't his immediate customer and for which he had no obligation.Overall, a great team to work with, excellent service work to date, and positive attitudes emanating from the fine Subaru employees. All of this in addition to owning superb vehicles.Thank you all.Lloyd Feiler

gemcgeesr

Mar 30, 2012

THIS WAS A VERY PLEASANT EXPERIENCE WITH THIS SALES PERSON AND THE SUPPORT STAFF IN MGT., AND THE SERVICE EMPLOYEES ALSO. I WOULD BUY AGAIN FROM THIS DEALER.

Jkeba172

Mar 28, 2012

Most of my service experiences have been with Lydia and all I can say is that she is awesome! I like to call ahead to schedule any services for my Subie and what I appreciate is her honesty with regards to whether or not they can fit me in the schedule for that day instead of saying yes and then having me wait for hours. I think that is great! Lydia is always super respectful and always pleasant to talk to. Even when I have to come in for some of the more expensive services she makes it a lot less painful. Have never had a bad experience-ever!

svaldes

Mar 21, 2012

I had no intention of buying, but Art (our salesman) was so knowledgeable and nice that I walked out with a brand new STI. Thanks! I love my Subi...

Budrum

Mar 17, 2012

Family bought 2 new Subarus this year. Both events kept the dealership open after hours as we live 2+ hours away. Outstanding customer service from the sales staff and financing department.

bobmein

Jan 5, 2012

We traveled from over 4 hours away because they had the vehicle we wanted. Chris was very easy to work with. There wasn't any pressure and he was able to work with me on my terms. The other dealers kept wanting me to come in before they could quote a price. I got the feeling that I was doing THEM a favor but Chris made me feel like he really wanted my business. He took the time to explain any and all features on the car and really made us feel like he were the only customers in the dealership, even though we weren't.We ended up with the exact car we wanted, at a great prices, and really enjoyed the experience. I couldn't be happier with my experience at Subaru of Kennesaw.

lalonde

Jan 5, 2012

I recently purchased my 13th Subaru, dealing with Louis and William was a great experience. I would recommend this dealership to any one.They made every attempt to be sure that I was completly satisfied with my purchase and the vehicle had been delivered in a professional way.

Felix Faulhaber

Dec 3, 2011

We bought a pre-owned car at this dealership and have had nothing but trouble. The dealer admitted at a later stage that they knew that the car had an oil leak, but sold it anyway without fixing the car. We have since spend nearly $2,000 to repair the car (which is worth about $6,000), which were engine-related, and potentially related to the existing oil leak. Every time we interacted with the dealership, we were faced with nothing but arrogance and bad service (e.g., when we tried to find a solution, the general manager said "I don't want to look into the past, but the way forward"), which aimed at getting more money out of us. I would strongly recommend to stay far away from this dealership! We have since interacted with other Subaru dealers in the same area with significantly better service!

ButrCup

Sep 29, 2011

It is the fastest and simplest car purchase and finance that I have ever done. The staff address all my concerns. The sales mgr did my finance in under 15 min. And they included a nice maintenance contract. After 45 years of GM, I am Subaru convert!

Jkeba172

Aug 20, 2011

Every time I have taken our 2011 Outback in for scheduled services it has been a great experience. They are always friendly & get you out as fast as they can while doing quality work. I have had to bring the car in for warranty work one time & they were awesome! The waiting area is very comfortable w/plenty of reading material & media if you need it.

John Thomason

Aug 17, 2011

From the scheduling call to driving away from the dealership, Wendy Kinslow's attention to detail, determination to resolve my service issues, and keeping me informed of the status of the work being done was superb. This was my first visit with Mrs. Kinslow having been my service advisor. She is without a doubt the best service advisor I have worked with in over 40 years. In addition, since having the service completed, Mrs. Kinslow has called to followup on the maintenance provided to make sure all is well with the vehicle and the that the work accomplished did in fact solve the problem. In today's day and time, I find this level of customer service incredible.

2010WRX

Jul 19, 2011

The staff at Subaru of Kennesaw are very friendly and helpful. I bought my WRX from there in 2010 and have been very pleased with the overall experience from Sales to Service. I wish the prices were a bit better (some of the competing dealers offer better quality oils for the same price). I've had some warranty issues and all have been taken care of with no problems. I can always show up without an appointment and get service with a short wait. They always offer free wash when I go which I like. Just be very specific with your service request and make sure you get pricing upfront as I have been surprised before with what I asked and what I received (mistake on my part for not being clear).

gumbo

Jul 17, 2011

Subject: Re: Subaru of Kennesaw Purchase I live in South Florida an I would never purchase a vehicle down there. I have always found the Atlanta area the best. We love our Subaru (Outback) and Louis and Chris at Subaru of Kennesaw were the best. They were extremely knowledgeable and very professional and gave us the best possible price and financing...Anything else I can be of assistant please feel free to contact us. John & Jill Hargis ( very happy customers)cell in Highlands, N.C.

joannefyoung

Jun 6, 2011

I love coming to visit for service. Everyone is so friendly. I came in because I had a non functioning tail light which was replaced at no charge because my wonderful 2020 Outback is still under warrenty. To make my day my car was washed!Thanks for your great service.JoAnne F. Young

reese4912

Apr 30, 2011

First, I must say that Subaru of Kennesaw has a very attractive building and showroom, I was geeted promptly by a friendly and polite salesman (Mr. Art), he asked me a few questions and knew what I wanted. After showing me a couple of vehicles I chose the 2011 Outback limited with the Navigation and had some concerns about the cost because it exceeded the budget I set for a car and I too was concerned about my trade in because I had it only 10 months and was told it was too soon to trade in my 2008 Jeep Liberty limited with Navigation by the salesman I purchased it from. I was only interested in trading vehicles because of the ice storm we had which left me stranded at home for 4 days and my previous sales person told me that it was a great vehicle in any weather and that is incorrect. My research led me to Subaru which I hadn't thought produced such attractive vehicles and their benefits as well as the warrantees are excellent. Art and his manager Mr. Louis treated me with respect and answered all my questions promptly and kept eye contact with me, I felt that they were real and cared about my needs, wants, as well as my overall experience and that was new for me being a female buying an automobile as my past experiences were less than awful. I did put cash down not quite as much as I thought and my payments only increased $50 much to my suprise, needless to say that I got the right vehicle for the right price! I am very happy that I chose Subaru of Kennesaw and overjoyed with my new New Outback, I can't beleive I have such a wonderful vehicle for what I paid and I have referred 2 people one of which have met and purchased from Art and Louis and feel as I do. Subaru of Kennesaw, Art, Louis, and the whole crew, Great Job!

jo550sh

Apr 9, 2011

We purchased a used Saturn Vue at the end of a sales day from Subaru of Kennesaw. We asked if the dealer provided any warranties, as we've had issues in the past w/check engine lights coming on as we left the dealer (that was the case w/the car we were replacing). The dealer did not offer any warranties. Asked about extended warranties. Finance manager was out but would call us next day. We took delivery that night, and as luck would have it, the check engine light came on while driving home. Left a message w/John the next day asking to return. They offered us an extended warranty at $2000.00. I advised I would not have purchased car w/o dealer warranty if I knew extended warranty was so high...and did not have opportunity to discuss warranty options prior to purchase. Dealer advised they would trade but not return. We advised we would entertain a trade, but wanted to return as soon as possible. They located a Jeep Liberty, as we had requested, in about a week. They offered to sell it at $15,900, plus all our money back on trade. We were happy with the trade price but thought the sales price was unusual...as they had priced a newer Liberty on their site for $1000 less money previously that week. I checked their website and the internet price for the vehicle they were trying to sell us was listed for only $14,900. I told I wanted to pay the advertised price. Gen mgr advised would only give us our money back if we paid $1000.00 over advertised price. We are currently three weeks out from purchase and are having significant problems with the vehicle. Maintenance shops have not been able to identify the source of a major evap leak. Noted that the check engine light was bookmarked in the owners manual...and that previous owner, and possibly dealer, was aware of the issue prior to sale. I've since called the owner of the Troncalli Automotive Group to inquire about a return. Would love to see this resolved before we have to tag the vehicle.