Stevinson Lexus of Frederick reviews

Joe B 67

Jul 22, 2016

My wife and I contacted Adam Starbuck to view a car that the Lexus dealership had for sale in Frederick. Adam was very patient with us as we were concerned on spending too much money as we were retired and were concerned with our future cost of living. Although we did not buy a car that day we were very impressed with Adam and how we were treated. We would strongly recommend him to anyone looking for a car to buy.

Robert Escude

Jul 18, 2016

Everyone was extremely nice and provided the info. needed for a smooth purchase experience. We feel the deal we received was the best possible for the car we purchased. We will be back again. Bob

hybrid lover

Jul 15, 2016

I have purchased 5 Lexus vehicles in the last 21 years and they all were purchased through Stevenson Lexus...4 purchased at Stevenson Lexus of Lakewood and this, my latest, at Stevenson Lexus of Frederick. I have always been impressed with all the employees of Stevenson. They are professional, thorough and extremely courteous with their patrons. There is no pressure, no haggling, no condescending manner from any of the employees. All are and were most professional. This, I appreciate the most! We are most pleased and delighted with our most recent experience and purchase at Stevenson! Thank you Chris, Hayden and Adam!

michaldering

Jul 14, 2016

Bought my first Lexus from Stevinson being a Chicago resident. Both Mike&Mike (Marquez, Butterfield) did an amazing job working with me and processing the out of state transaction. There was great communication and it was hassle free. They really went above and beyond for someone they were only talking with on the phone. If an Illinois resident gets treated the way I did I can't imagine what a Colorado resident experience is like. It was a pleasure meeting both Mike's for the hour I was there and I truly appreciate everything they did. IM A PROUD LEXUS OWNER!!! The only downside however was I wish the service team did a better job detailing my vehicle. Yes I was driving it home 986 miles. But it would've been nice to get it dirty myself. Needless to say I'm sure either Mike would've taken care of that issue for me without a problem. But I was on a time crunch with a 15 hour drive ahead of me.

Ann811

Jul 3, 2016

Kasey made it very easy and I appreciated the value we were able to strike.

Lexus fan

Jul 3, 2016

We were in the market for a used Lexus and came in to the dealership after contacting Kasey Goodrich online. Even though the car we were hoping to see had already been purchased (Kasey did try to let us know, but we were unavailable), we were shown another vehicle that met our basic specifications. Kasey was very knowledgeable about the vehicle and helped answer a lot of questions we had regarding the year and model we were interested in. Even though we decided against this particular vehicle, our experience with Kasey was pleasant and we would definitely recommend Stevenson Lexus of Frederick to our friends and family, and specifically Kasey to help them. We were not pressured, but given information and options that really helped us narrow down what we were looking for in a vehicle.

Jaimatmia

Jun 30, 2016

Great experience in every way, from sales to finance and delivery. I highly recommend this dealership and especially Chris and Adam. I will tell my friends and family about this dealership.

SMT1948

Jun 30, 2016

My two year Lexus lease was coming to an end. Kasey Goodrich sent me an email reminding me that something needed to be done by the end of August. I held on to the email for a while, then contacted Kasey and set up an appointment. I told him we were interested in a 2016 RX 350 F Sport and that we had a significant preference for the color white. When we arrived, Kasey was there with exactly that car. We ended up leasing that very car. The experience was excellent, esp. given that we are people who do not the idea of going to a car dealership. The Stevinson Lexus dealership in Frederick does it right; we will definitely go back as well as recommend it to friends. Kesey was extremely helpful through the entire process. Kudos....

vmiller

Jun 29, 2016

I have all good things to say about this place! The people are amazing, the place is beautiful and the turn time was the best I have ever had.

Clyde Holden

Jun 29, 2016

Everything about the experience was wonderful. Jodi was very knowledgeable and helpful. The delivery of the vehicle was very helpful. I would recommend this dealership and Jodi.

jpjiii

Jun 29, 2016

Jodi and her teammate Joel made what is usually stressful situation a much more enjoyable and tolerable one to say the least. All of the people at the dealership greeted me right away and asked me if I was being helped. Jodi was extremely patient with helping me find the right vehicle for me at a fair price. She offered superb service by allowing me to take my time and drive as many vehicles as I wanted. If she did not know the answer to a question I had, she would find it out and get back to me. After my purchase she schedule a time for me to meet with Joel who was also great! Joel took the time to answer all of my questions about the vehicles features and made the buying experience a memorable one. Hats off to Jodi and Joel for making this a pleasurable experience

Jason Lehman

Jun 27, 2016

We found a used Subaru online at this dealership that we were interested in and we're looking for a Lexus. They still treated us as if they were selling us a Lexus and the customer service was awesome. Michael Marquez was very friendly and was able to answer all of our questions in a pressure free environment. He also stayed late so could finish up the sale and has followed up several times in the last couple of months to make sure we were happy with our purchase. Would recommend Michael and this dealership to anyone!

Johnwalker75

Jun 27, 2016

The whole experience was very fast and easy. The dealership was very nice as were the sales people and the finance person. Nothing bad to say the experience.

Nancy Knadler

Jun 24, 2016

We were helped very quickly to find a car with no pressure. We bought a car, signed the loan, it was washed and we drove off with the car of our choice. The loan was secured on the phone with our bank and we did not have to return to pick up the car. Easiest purchase ever for a vehicle.

Bighornvan

Jun 23, 2016

Third time I have leased a Lexus from Stevinson using Kasey and he consistently gets a 10!My 1999 LX470 was in for 150.000 mile maintenance a week later and Joe Baker ib service also gets a 10!

Kevin22

Jun 23, 2016

I had the best experience in my life ever finding this dealership a hour away from my home. Micheal Marquez is well experience in his job and knows what to do. As a first time buyer, Michael worked with me through the process of purchasing this vehicle and what my expectations were and my price range is. He was able to completely answer all of my questions and anticipated some I hadn't thought of but also continues to be available till this day to any questions I still have. Stayed back till almost 11pm to just help me finish purchasing my car so I don't have to make that long trip back again. Thank you very much for a wonderful first time buy. Hope to see the Stevinson Lexus of Frederick family again as I come back and purchase another car later on in life.

Tyler1985

Jun 22, 2016

I would strongly recommend shopping at Stevinson Lexus of Frederick. I have purchased numerous vehicles in the past, and my newest purchase at Stevinson was by far the best over-all experience. I applaud Kasey Goodrich for his internet marketing performance, negotiation skills, and willingness to close a sale at a fair price. I also would recommend Chris Rogers, as he is a true gentleman with exceptional industry knowledge & personable character. Working with these superior sales consultants, as well as Mr. Adam Fedak in their finance department was a positive testament to just how good this dealership is across the board. Adam made the closing process simple, and provided careful assistance along the way. Everyone already knows that Stevinson has tremendous economies of scale, but these 3 sales/finance professionals really proved their professional skills and created an effecient buying atmosphere that was more than just a good deal. I would recommend Stevinson to anyone for all the right reasons in which people demand when making a big purchase. What a team! What a dealership.Tyler EnglishEagle County, Colorado

FABaker

Jun 18, 2016

Chris is always professional, personable and straight forward. He is an asset to Lexus of Frederick. You feel very comfortable and there is no stress involved when working with Chris. Was able to help us with all our needs because he listens to what your needs are! Excellent salesman. Allie was also a pleasure to work with, quick , efficient and knowledgable. She worked to get us the best rate possible. Very professional and friendly.

Kimberly Delahanty

Jun 14, 2016

Stevinson Lexus of Frederick is by far the best Lexus dealership around. I would recommend them to anyone in the market to buy or lease one of these beautiful cars. They have now taken care of me twice in 2 years. Chris Rogers is professional, friendly, knowledgeable and really knows the true meaning of customer service. His GM Devon helped with my tricky scenario and made everything work out well for me in the end. Thank you so much for everything. I will return to them time and time again without hesitation. I live far southeast Denver and the drive north to see these awesome professionals is well worth it. Nice job and I thank you! See you next time! Lexus enthusiast forever! HIghly RECOMMEND !

Nicolette cusick

Jun 13, 2016

I bought a 2014 Lexus CT 200H and Jeff was so great. He didn't do any high pressure sales. He made sure I was taken care of before, during, and after the sale. He was also very pleasant throughout the purchase. I would certainly recommend him. Everyone at this dealership was extremely nice and helpful.

Thenewk

Jun 13, 2016

Chris usually assists me with a new car, but I needed a second pre-owned vehicle. Told him what I was looking for in the car and 30 minutes later I owned one. They even arranged to have their people drive the second vehicle to my house. Chris is very fair to his customers and you will go back for his assistance in the future.

themessengers

Jun 6, 2016

We have returned over and over to Stevinson Lexus of Frederick. We appreciate both their service and their sales departments. We have been dealing with this business for many years and just bought our third Lexus from them. We have not even considered going to another dealer. We have especially appreciated our contact with Chris Rogers who has such a nice manner in dealing with his customers. Thanks, Chris!!

llm

May 31, 2016

I just purchased my second Lexus from Stevinson. One reason I returned to Lexus Stevinson is Chris Rogers. He is the only salesman I have ever used twice or would highly recommend to someone else. He remembered me from my previous visit and knew I had past experiences that lived up to all of the horror stories about car salesmen. Chris does not use high pressure tactics and really does put the customer first.

Austin22

May 30, 2016

This is my first Lexus and the staff at Stevinson Lexus of Fredrick was amazing. Very friendly, professional and straight forward. I would highly recommend purchasing or leasing car from Stevinson - I was in and out in just a couple of hours. Can't say enough wonderful things about my experience.

Nicholas Joseph Crothers

May 19, 2016

I saw a car listed without pictures that I was moderately listed in. They had just received the car earlier in the week and hadn't had a chance to get the full listing online yet. It was a late model vehicle and my expectations were low. Kasey Goodrich answered the other end of the chat and was willing to go take his own pictures and send them to me. The car had potential and we went to see it the next day. We ended up purchasing the vehicle after a significant amount of time with Kasey getting comfortable with the vehicle. Kasey was patient, respectful, and helpful every step along the way.

mal

May 15, 2016

Kasey and Devon in the management team were very supportive and helpful to find the perfect Lexus car to meet my search criteria. They made purchasing the car efficient and they were very helpful to deal with in terms of scheduling maintenance and providing great customer service support. I would highly recommend working with Kasey and the management team at Stevinson Lexus of Frederick!!!

JMK57

May 11, 2016

Through a lot of research, I believe their cars are over priced and the dealers are very pushy and in an extreme hurry to sell you a car.

Chi girl

Apr 30, 2016

Having to deal with decisions on car sales and service from out of state can be difficult! And when it is for the safety of your child driving the vehicle adds another layer of challenge. John Lott and Melissa in Service were so helpful and accommodating every step of this process! I would not go anywhere else to service my Lexus!!! Their customer service was extraordinary! I also had a great experience with Devin in sales making sure I had all my options clearly laid out and I was happy with the process.Bottom line they deserve a 5+ rating for customer service and integrity!

Rav4loveit

Apr 27, 2016

If i should ever be in the market to purchase another car, I will buy it from this dealership and hopefully Kasey. Experience was wonderful from beginning to end.

windygirl

Apr 19, 2016

I wanted a sporty luxury vehicle that would be suitable for the unpredictable weather in Wyoming. I was familiar with the Stevinson Lexus dealership through friends and family. I contacted Kasey Goodrich through their website and he was very prompt and helpful with all of my inquiries and he was very upfront. I made the drive down to the dealership from Wyoming, purchased the perfect vehicle and was back home the same day. Definitely the easiest car purchase experience!

Stixranger

Apr 14, 2016

I sent in a request on the computer and Kasey called me 5 minutes later. He was very professional and personable from start to finish. Never any pressure. I would recommend him for your next vehicle purchase.

DebiWalker

Apr 4, 2016

I had the best time and enjoyed the entire process when I purchased my new 2016 Lexus RX350 F Sport from Jodi Wersen. Jodi was truly a pleasure to work with and I would recommend her to anyone wanting to purchase a Lexus. She is very personable and assisted me in finding the perfect car of my dreams. She explained everything in detail, answered all of my numerous questions and followed through with even the smallest details. I visited the Lexus Frederick Dealership several times to compare cars and never felt rushed or pressured. I am so proud and excited to join the Lexus family.

Black_Lab33

Mar 28, 2016

Over the last 13 years my wife has put up with my crazy antics in buying 14 vehicles. Having dragged her all over town looking at vehicles and purchasing many types we have rarely bought a vehicle from the same dealer let alone the same sales person. Come along Kasey Goodrich and the other wonderful employees at Stevinson Lexus of Frederick. This was the first dealership my wife felt comfortable with and in all the years of buying this was the only dealership that did not argue with us over making a deal. Kasey first listened to our needs and wants, let us test drive a car or two, then spoke with management and simply made an offer. It was really that simple. Kasey was honest and true to his word never over-selling us on a vehicle that exceeded our needs/wants. We appreciated his attitude so much, his attitude sold us on the dealership. In finance with Adam or Heath we received the same attitude, then in service with Melissa or John we again were treated very well. Simply walking around we have never met an employee who made us question Stevinson. Thank you Kasey for making our 14th purchase so good and to everyone else who makes Stevinson so good, we will see you for the 15th, 16th, 17th....that is unless Lexus starts making cars we don't like, yeah that won't happen see you for the next one Kasey. To anyone having read this review, stop searching around, use Stevinson Lexus of Frederick and talk to Kasey.

happybuyer

Mar 28, 2016

Kasey was great to work with! He was very low-pressure, and willing to help - he truly wanted to find a good fit for our family. I test drove and fell in love with another (used) vehicle, but my husband "heard a sound" during the test drive. Kasey sent it in to be looked at, and while they found a minor issue causing the sound, they also found a separate larger issue, so they sent the car off to auction. This made it apparent to me that Kasey listens to his customers, and that Stevinson cares about the product they're selling their customers. I was incredibly impressed by how they actually took action! The next day, Kasey found me another car that was well suited for our family. I would buy from Kasey and Stevinson again in a heartbeat. Thank you, Kasey!

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Mar 11, 2016

Kasey was fantastic to work with. He was very helpful, knowledgeable and not pushy. I would recommend Kasey to anyone looking for a new car.

happycarbuyer

Mar 7, 2016

Kasey was wonderful to work with. In and out in 3 hours and absolutely love my new car. He made it happen. He was low pressure and came up with a scenario that would work for my budget.

Betty Hull

Mar 5, 2016

We had an excellent experience! Kasey Goodrich was very easy to deal with.We had come in to merely order a perfect car for me, and instead left with an absolutely perfect one.We were treated with respect. Kasey made the whole process very easy, as did Adam Fedak and then technology expert Casey Cleavenger.I will highly recommend Stevenson Lexus to everybody!!Betty Hull

Happy in Lakewood

Feb 23, 2016

Unfortunately I was in an accudent and the insurance company totaled my car. I was not in the buying mood but I came across this RX350 at Stevinson Lexus of Frederick. It was the perfect car at the right price. The deal was beyond our expectations. When we picked up the car, they had a technician who spent time explaining everything about this car so I felt comfortable leaving the lot. I would highly recommend our salesman Kasey Goodrich to anyone in the market for a car. We will definitely be back.

cziegler33

Feb 18, 2016

Everyone that we dealt with in buying our first Lexus car was very friendly and helpful. We also want to compliment Haydon Kiessling, our technology specialist, who went over the car's features after we had purchased the car. He was very patient and extremely knowledgeable! *****

daniellen

Feb 16, 2016

Working with Kasey was the best. When he said, "Let me help you" I believed him and he delivered.We left feeling great about our purchase in both quality and value!

JulieB

Feb 13, 2016

We made contact via the website, and worked with Kasey Goodrich via email and phone before traveling 400 miles for test drive. kasey worked out a fair price for our trade and simply never applied any high pressure tactics that are commonplace with other dealers. Everything was as expected and represented. We love our 2016 RC350 Sport.... Thank you, Kasey!

femalecarbuyer

Jan 25, 2016

Before coming to this dealership I had not only done my homework on car ratings, and area prices, I had visited several other dealerships. Some of these other places treated me like I was stupid or ignorant, and believe me, I know cars and value. I even walked out of one because the sales person told me things I knew to be untrue.Jodi did not try to spin or explain away flaws in the vehicles when I pointed them out, she respected the fact that I had done a great deal of research, and she and her manager offered me a fair, market-based price. Jodi went above and beyond. For example, when we started working through the paperwork, it was lunch time, and my 6-year-old was hungry. I asked where nearby I could pop in quickly to buy lunch, and instead, she brought the whole family Subway sandwiches!In addition, even once I had purchased the car, the whole team was helpful, reasonable, and treated me with courtesy and respect. Jodi and the team have earned a loyal customer!

Shelly F.

Jan 15, 2016

My husband & I went after work to the dealership to look at the models. Despite us arriving a little late for our appointment with Chris - we were given the royal treatment. Chris helped us to find our perfect model - a new 2015 NX Hybrid & he took us for a test drive. Chris & the whole team at Stevinson treated us like gold and gave us a great deal on my former Lexus as well as the new one we bought. It was the best experience and just in time for my birthday the next day. Adam in the Finance department was above & beyond excellent in providing all the important information & had us out of there in no time. We highly recommend the team at Stevinson, as we have already had 3 previous years of excellent service when taking the car in for maintenance. Thank you Chris & the team at Stevinson!Shelly & Bob F.

Brian D.

Jan 13, 2016

We bought a new 2015 Lexus RX350 over the internet, including phone calls with Kasey. The experience was great, no pressure tactics, the price was very fair, and the people at Frederick Stevinson Lexus were professional and very easy to work with. Brian D.

Sylvia

Jan 11, 2016

After being without a vehicle for over a week and driving to various used vehicle lots and dealerships and test driving about four cars from 2007-2011 ES350s we drove up to Frederick to test drive this beautiful Cerulean Blue 2011 ES 350. Kasey Goodrich met with us, showed us the car, took us on a test drive and then saw us leave to make our decision, which we had promised him for the next day which was a Friday. We found Kasey to be very comfortable to work with and through emails we closed the deal and drove up to pick up our new used car. It was immaculate and feels like a new car. Our experience at Stevinson Lexus at Frederick was a very positive one and we'd highly recommend this dealership and especially Kasey to anyone looking for a new or used car.

John&Jana

Jan 10, 2016

This is the third Lexus we have purchased from Chris Rogers. He is an exceptional person and a great representative of Stevinson Lexus. We will be back to see him for our next purchase!

MarkL

Jan 8, 2016

Kasey was a pleasure to work with. During our visit the internet was down, and everything had to be done by hand. Kasey not only got my wife the car she wanted in the desired colors, he also brought it in from another Stevinson location. He even went as far as taking me to a different Stevinson dealership about 10 minutes away to get the deal completed that day. He saved me the hassle of having to come back the next day because of the internet problem. I truly appreciate his time and effort. Highly Recommend!

Mchinatti

Jan 6, 2016

I have very crazy days and I'm booked every hour. Kasey was so accommodating and helpful. I will be recommending him to friends and co-workers!

Dr. MB, Boulder

Dec 30, 2015

I needed to replace my Subaru Forrester with another snow and mountain worthy vehicle. The Subaru was working fine, so I had time to consider my options. I looked at the Touareg (VW), Murano (Nissan), Q5 (Audi), and RDX (Acura). I drove a used Lexus RX 300 at another used car dealer, decided the Lexus was the best option, and decided to "give the dealer a try," knowing that I would get a well-maintained vehicle but getting a good price might take some patience. I phone the dealership way early, to find out what time they opened, and almost immediately MIKE BUTTERFIELD, the sales manager called me back. Before I arrived, ZACH (the salesman) had warmed up the right car for me (2007 RX 350), we went for a test drive, and I decided this was the right car. (Zach is young, 19, so I felt Mike should be closely involved in the negotiation.) I let them know I was gonna purchase a vehicle when the price was right, that I had time, and that I'm not the best negotiator (I say what my price is and don't really move from there). There was no hard sell or anything, but initially we did not agree on the price. We shook hands and I thanked them, drove away, knowing I'd hear back from them eventually (while I kept my eyes out for another RX 350). No sooner did I turn left into my neighborhood (20 minutes away), than Zach calls me and Mike sends me a text. "Just wanted to let you know, we can sell you the blue one for xxxxxx." Picked up my wife, turned around, bought the vehicle.The experience was pleasant. Mike is excellent with people. He understood both my needs and personality. He kept the situation light, made jokes, and laughed at my jokes (both funny and not so funny).The next morning, ran some errands and came home and said, "I think we made a mistake." "What do you mean?" (I thought maybe the car was smoking.) "I don't know how we'll ever go back to a Nissan once we've driven the Lexus."Dr. MB, Boulder

JPJ111

Dec 30, 2015

My Saleswoman Jodi Wersen was absolutely the best Sales Associate I have ever came in contact with. I will continue to buy from Jodi in the future. I will also recommend her to my friends and family.

intenseflipper

Dec 21, 2015

Kacey was great!!! He returned my phone call quickly and was very professional. Kacey is definitely an assest to Stevinson Lexus. I have no complaints and would certainly purchase another car in the future. I would also high recommend Kacey and this dealership to my friends and anyone who is wanting to purchase a new or used vehicle. I felt very comfortable and confident knowing that my car was taken care of and was super clean. I did purchase a slightly used vehicle and have no regrets. There was no pressure to purchase the vehicle. The staff is very friendly and they acknowledge you when you walk in.Customer satisfaction is at the top of their list and I cannot believe I haven't purchase my prior cars before from them. I can confidently say this is a first class establishment.

Joehockey

Dec 16, 2015

It was a pleasure working with Kasey on my car purchase. He made it quick and painless with no pressure or hassle. Everyone at the dealership was friendly and professional. Would purchase here again.

lovemycar

Dec 13, 2015

Thank you for a great experience at Stevinson Lexus of Frederick. Our previous Lexus purchase was at the Lakewood store, and dealing with them was the most horrible vehicle purchase we've ever made. We would never have gone back there. Very happy to say that Kasey Goodrich at the Frederick location was wonderful to deal with and provided all the details we needed to know about the used Lexus we purchased. Look forward to using the service department for all service issues.

larry hanson

Dec 12, 2015

Great service. Kasey picked my up at the airport. The car, a 2015 RX350 was perfect! The entire experience was pleasant and professional. I would recommend him and this dealership to anybody. Good job.

Leon1212

Dec 12, 2015

Kasey was such a pro to do business with from the time we started our search and through delivery of our 2015 NX200t. We know we must have stretched his patience dealing with our indecision, but he never complained once.

rose

Dec 11, 2015

I have dealt with this Dealership for sever years and they are the best I have ever encountered. Chris Rogers was my salesman and he worked with me for a year prior to my latest purchase to get me the best vehicle for me. I would highly recommend this dealership and this salesperson to anyone.

Tutt

Dec 11, 2015

Kacey responded quickly to Internet request. I totaled my 08 GX470 on 12/3. He brought the GX460, I was interested in, to my house. He explained everything the 460 had that the 470 didn't have. I bought the car without driving it. I gave him a deposit and he deliver the 460 this afternoon, and we completed the deal. He was extremely knowledgeable concerning the vehicle. Due to bruised ribs, I couldn't drive to the dealership, he brought the dealership to me. What a great experience for both of us.

clarkentcolo

Dec 8, 2015

We enjoyed the buying experience so much at Stevinson Lexus of Frederick that we bought TWO vehicles Saturday evening. This isn't our first trip to this dealership... we have purchased other cars from here in the past and were ready for an upgrade. From the no-pressure sales approach to an up front (in other words, no BS) negotiation we were pleased. We picked up a GX460 and an NX300 and look forward to our next lease.

Dave

Dec 7, 2015

We had a fantastic experience purchasing an RX 350. The sales person (Chris) and store manager were wonderful. There was no pressure. They just wanted us to be very happy with our final decision. From the time we entered the store we were greeted in a friendly manor and were treated just fantastically through the entire process. Adam was extremely helpful and informative during financing. An overall great experience.

alanduju

Dec 5, 2015

Previous day I was at a different lexus dealership in Lakewood haggling over price and had almost given up on moving forward. Called Kasey the next day. Honest from the start with lease price, haggle free and significantly less than Lakewood offer from previous day.Will be doing Business with Kasey again

pamela129

Dec 4, 2015

Kasey was extremely knowledgeable and very respectful and polite. He worked hard to get the price we needed for our trade. He made the transaction very easy, worked with us on the monthly payment. We have found the salesman we will do business in the future.

Trina.m.barr

Nov 29, 2015

I walked in on a last minute whim, and Jodi and team at Stevinson went out of their way with no-pressure service. Needless to say, I left Acura and I'm a Lexus girl, now. Thank you!

CJ

Nov 28, 2015

Kasey Goodrich was very helpful and great to work with. He was very responsive and made this a great experience for us. He understood what we were looking for and really did a great job providing us the vehicle we wanted at a great price.

Steve newfdude

Nov 22, 2015

That was impressive! Worked with Jeff Farley and it was a calm, no frills experience. He really knows the Lexus lineup but also knows a bunch about other manufacturer cars. Jeff made the process simple and clean. Their customer service is just beyond belief. After having a Camry for 20+ years I thought I'd see how the Lexus compared. Easily hooked.

Morafamily

Nov 15, 2015

If your sale negotiation benefits you as a buyer you can expect a bitter salesman who will not return your calls or questions after the sale. To top it off-we returned to inquire about a possible trade in and were further insulted by Nate basically saying because we recieved a "great" deal the first round our 6 month old vehicle had lost $12,000 in value. So much for Lexus holding value and customer service. Nate was extremely rude and disrespectful to both my husband and I. We will share our experience and advise friends and family to go else where for Lexus purchases. Extremely dissatisfied!

Morafamily

Nov 14, 2015

If your sale negotiation benefits you as a buyer you can expect a bitter salesman who will not return your calls or questions after the sale. To top it off-we returned to inquire about a possible trade in and were further insulted by Nate basically saying because we recieved a "great" deal the first round our 6 month old vehicle had lost $12,000 in value. So much for Lexus holding value and customer service. Nate was extremely rude and disrespectful to both my husband and I. We will share our experience and advise friends and family to go else where for Lexus purchases. Extremely dissatisfied!

dpw1921

Nov 13, 2015

I have leased 3 cars and I recommended my son who also leased a car from them, what more can I say very professional they go the extra mile to meet your needs

jluca

Nov 12, 2015

Kasey and Adam were great to work with. Very friendly, fast, and professional. I worked with Kasey primarily through email and phone conversations. When it came time to sign the paperwork, Kasey was prepared and efficient. Adam was extremely knowledgeable when it came to finance and a pleasure to work with. I would definitely do business again.

Teri

Nov 12, 2015

I had the pleasure of meeting Kasey Goodrich and Adam Fedak late Friday night, and have walked away knowing I had received the best customer service on the car of my dreams! I can tell you that they lived up to their motto..."Fast, Fair and Friendly"! The dealership is clean, the sales folks friendly, and they seem to hire the most professional staff, willing to work well beyond closing hours! Their follow up appointments to ensure you are educated in all the various bells and whistles of the new car was a new experience and very much welcomed!Teri Seamark Scofield

Nicole

Nov 11, 2015

Our sell-through transaction was probably a bit out of the ordinary, but, Kasey had everything ready for us when we arrived at the dealership and made the process quick and painless. That was probably the easiest (and fastest!) car-buying experience we have ever encountered. We would definitely work with them again.

Misty

Nov 10, 2015

I recently purchased I pre-owned Toyota from Stevinson Lexus of Frederick and it was a great stress free pleasant experience! The entire Stevinson staff was kind and courteous. It was the most pleasant car buying experience I've ever had. Kasey was very helpful from the moment we met and throughout the whole car buying process. He was professional, helpful, knowledgeable and friendly. My car buying experience was so great that the next time I am in the market for a new car I will be coming back to Stevinson Lexus of Fredrick and working with Kasey!

rob

Nov 10, 2015

RX 350 from Stevinson. I worked primarily with Kasey ,but also had interaction with Brian. Kasey and the team all treated me with maximum respect.

Steve Taylor

Nov 2, 2015

I found the car I was looking for on cars.com, contacted the dealer through the website, received a call within fifteen minutes, scheduled an appointment, purchased the vehicle, and had it parked in my drive about three hours later. It was a pain free and pleasant experience.

SeahawksRule

Oct 27, 2015

I've bought two cars from Stevinson Lexus in the past 4 years and my experiences from both encounters have been excellent. The sales staff is friendly and they seem very committed to delivering a good car buying experience. The facilities are very nice (refreshments and snacks are nice too) and overall it was a good experience. I felt that I was able to work out a fair deal on both cars I bought and they seem very motivated to not lose any customers.

wingfields

Oct 25, 2015

We purchased a pre-owned Lexus from Stevinson Lexus in Frederick, and were very pleased with the whole experience. Everyone we met was extremely professional.Randy Pelligreen helped us with our purchase. He was very pleasant and easy to work with. We never felt any pressure, from our first visit to any of our return visits.We made our decision late in the evening, and Randy, along with Mike Butterfield, and Heath Koldeway, stayed well past closing on a Saturday night to help us finish. I want to add that Mike and Heath were also a pleasure to work with. I was very impressed how Heath took the time to make sure we were satisfied with all the finance and document-related questions we had. You could tell that he honestly wanted to be sure we understood and were satisfied with the answers to our questions. Mike was also genuinely pleasant, and took the time to sit down and answer a slew of other questions we had along the way.Really, everyone we dealt with was remarkably pleasant and down-to-earth, and the whole purchase was a great experience.

Statman

Oct 23, 2015

I have purchased many cars including ~10 "Lexi". I have had the fortune of working with Chris Rogers for almost 13 years. He truly cares about you and making the car buying experience enjoyable. John Lott in service is always helpful.

adenison28

Oct 23, 2015

My fiance and I purchased a Lexus GX 460 with David Barney, and we had an incredible experience. While this was our 4th car purchase, this was the first SUV purchase for me. We had a challenging experience with our previous car purchase, and we were both nervous to be going through this again. David was extremely patient in educating me on the different features of the 4 vastly different SUVs we tried. We test drove a 4Runner, a GMC Yukon, an Infinity QX60, and the Lexus GX 460. David explained the differences in each car, and really helped us narrow down our decision. We tried a few others at another dealership, and decided to go with the Lexus GX. His product knowledge of each different car really helped us make the very best purchase for our family's needs.In the buying part of the process, I was extremely nervous. We had an absolute terrible experience with our last car purchase, and I was nervous that we would have the same experience again. Not so. David was again extremely patient and transparent with us, walking us through the nuances of buying a car. I never felt pressured or taken advantage of, and I left feeling as though we made an educated decision based on clear facts.From someone who is apprehensive about purchasing cars in the first place, David and the rest of the Stevinson team really made this a fantastic experience.

MainegirlgoneWest

Oct 23, 2015

Most people, when they step into a dealership, are on guard, and prepared for the worst. I got the best, thanks to Kasey Goodrich and Adam Fedak. My car buying experience was fun and stress free, and the whole time? I couldn't have been in better hands. Thanks Kasey and Adam.

SsEvans

Oct 21, 2015

These guys really bend over backwards to take care of you. We bought two cars today. The process was very easy and relaxed. I can tend to get frustrated while buying a car but this was a great experience.

Lindser83

Oct 20, 2015

We had a good buying experience working with Kasey and the other staff at Lexus. The negotiating and whole purchasing process went very quickly and we were happy with the deal we got. We've been disappointed with the customer service since our purchase and VERY disappointed with the detail we received. The car had supposedly been detailed while we were signing papers. However, my husband spent a good three hours cleaning the car the following day. We found candy and food under the floor mats and the car had a film of dust all over it. We were very disappointed in the "detail" we received and would not spend money or time taking it back there if that's the type of service that's provided. Especially after we drove through the maintenance department and a big deal was made on how Lexus takes pride in the service they do. Another complaint we had was that we called and talked to the assistant general manager to let him know our disappointment in the detail we received and he said the general manager would contact us but we never received a call. We were however very impressed with Heath who handled our financing, he did a great job and made things very easy.

2010bmwM3

Oct 18, 2015

The team at Stevinson Lexus of Frederick did a great job at helping me with an out of state car purchase. The only reason I hesitate giving them a 5 star rating is that the car was advertised with after market wheels and new tires. I received the car with stock wheels. I really didn't make a big deal of it because I actually preferred the stock wheels (I bought a used BMW m3, so the stock wheels add value). I just felt they should have disclosed that in our dealings.

ninja9

Oct 16, 2015

Kasey and the rest of the Stevinson crew were very helpful in getting me on my way in a new vehicle. There wasn't any hassle, the vehicle was exactly as described, and Kasey was thorough and straightforward in explaining pricing, financing, and everything else (he also sent me a helpful Youtube video walking around and describing the car). I would recommend anyone buy their next used car from Stevinson Lexus, and Kasey in particular.

Linda

Oct 9, 2015

I was very impressed with the overall experience of buying a used car from Stevinson Lexus of Frederick. We bought a Hyundai Sonata. The car was exactly what we were looking for and Kasey Goodrich accepted our first offer! There were no added fees or surprise charges above what we offered. All of the staff that we met were professional and very helpful I was also very impressed with the showroom, the lot and the service department. I will recommend this dealership and Kasey Goodrich to my friends. Thanks!

jsmith

Oct 1, 2015

Kasey was honest and quick. I dread buying new cars because of the "process" and time involved. Kasey made the "process" unbelievably quick and painless. I couldn't believe that I didn't have to sacrifice an afternoon of my life to buy a car. There is a first time for everything and Kasey and Stevinson Lexus have set a new high water mark of what a car buying experience should be.

Stevinson Lexus Fan

Sep 20, 2015

My wife and I have had our Lexus cars serviced at Stevinson Lexus for nine years. The experience has been fantastic. The maintenance and repairs are top quality. The entire process runs like...a well-oiled lexus engine. We just traded in our cars and purchased a certified used Lexus from Stevinson. Exact same experience: fantastic. Our salesman listened to us and delivered what we were seeking. The sales process also ran just like a Lexus engine: smooth and quiet. Surprises and mistakes happen-that is life. Lexus and Stevinson continually work at preventing and eliminating as many as possible before the customer even sees them. For the fraction that escape this process, Stevinson corrects them willingly and promptly. We will service our new purchase at Stevinson. And with Lexus design and quality, and Stevinson maintenance and repair, we plan to purchase its replacement at Stevinson many years in the future.

KKnd

Sep 15, 2015

Everything is efficient. Kasey and Adam makes the whole process easy. I tried the NX200t F Sport and it is a great model also. 10 out of 10.

yogi

Sep 15, 2015

I bought a used Camry 2012 XLE from Stevinson Lexus of Frederick a few days back. Its in amazing condition and I love driving it......Kasey Goodrich helped me make an awesome deal! He is friendly, patient and sometimes funny! It was nice talking to him. In terms of getting paper work, things were superfast---- Kasey and Adam Fedak (from financing) helped me here. In terms of selling the car or selling any add-ons (theft code, clear node mask, etc.), Kasey or Adam were not pushy and gave me enough information to make my decision. Since I live somewhat far from the dealership, I had got a rental to go there. After I dropped off the rental near my place, Kasey (who was picking up other customers staying near me) was kind enough to give me a ride back to the dealership-- so that I can take my car. Overall, a very satisfying experience!

Dr. Ben

Sep 13, 2015

Kasey was patient with my wife and I as we considered the various RX models. He was willing come in early to help us. Kasey made our purchase simple.

Dr. Jim

Sep 12, 2015

Kasey and the dealership found the exact car I wanted. It was not without some effort and in the end they prevailed. thanks, Jim GoettlPS I would rate this a 10

Greg in Cheyenne

Sep 4, 2015

Kasey quickly recognized my "time" was valuable and that I needed a simple transaction/transition from Nissan to ______ ?? Lexus beat six other dealerships simply because Kasey stepped up and offered the best value and simplified the process. Love my Lexus and after being very loyal to Cheyenne dealerships for over thirty (30) years, I will not hesitate referring friends and clients to your dealership and Kasey. I must mention; however, my wife is not to happy with you since I have slept in my Lexus the last three nights!!!

Petersbr

Sep 2, 2015

I didn't really want to buy a car but was put in a situation in which I had to give my car to a family member. Kasey made a bad situation a very positive one for me. He was very patient and made sure I got a car that was right for me. The delivery special was wonderful and took time to help me learn the new features. Thanks

Jeff Mc

Sep 1, 2015

I came from out of state to look at the RX I ended up purchasing. After visiting a few other dealerships and having some disappointing experiences, I was skeptical. Turns out the entire process went great. Kacey Goodrich was very easy to work with. He picked me up from the airport and left me alone to appraise the car. After a long test drive and inspection, answered the few questions I had. Adam Fedak got me through the finance process quickly and on the road home. Overall very good experience.

Jennifer Vu

Aug 31, 2015

Sales Consultant, Nathan Barnett sealed the deal for me. He was professional and personable. I never felt rushed or pushed when purchasing the vehicle. When I needed assistance, he would respond promptly. The delivery associate, Kasey Klevenger and Heath Koldeway from the business office were also pleasant to work with. All were knowledgeable and answered all of my outstanding questions. My family has purchased many vehicles from Stevinson. This was my first experience and won't be my last!

WyoGS350

Aug 24, 2015

I purchased a 2015 Lexus GS350 Luxury Ed from Stevinson. In general, it was a positive buying experience, and I was treated very well. Compared to the "volume sale dealers," Stevinson spends time with their customers to make sure everything is just right.Kasey Goodrich was my salesman. He was excellent and worked very hard to close the sale. I was coming in from out of town to pick up the vehicle, and Kasey juggled the logistics to make sure it was ready for delivery. Adam Fedek was the closer (paperwork guy). We did the paperwork via overnite delivery. Wow. Adam was totally professional and efficient, and got it right the first time. A total problem solver.Dan Lather, GSM, worked behind the scenes to make it a smooth transaction. He and Kasey beat the competition's price. My car was custom ordered. They gave me a spec sheet to show exactly what was ordered and Kasey kept me informed throughout the process and of the delivery date. Once I had signed the purchase docs and paid via overnite delivery, Dan allowed the the special options I had ordered to be installed prior to delivery, so that I wouldn't have to sit around and wait after the delivery. Nice touch.Stevinson Lexus of Frederick . . . very highly recommended!!

PaulaB

Aug 23, 2015

Kasey was incredibly helpful and patient in getting me out of a bad Prius lease deal. He went above and beyond to get me in the car of my dreams. Experienced was enhanced by Joel and Heath that made the experience worth the trip.

LucindaVan

Aug 22, 2015

After having a tremendous experience with Lexus taking care of me and a love affair that I've had with my aging Lexus RX330 that I bought used, I decided to consider the new Lexus NX200t. My husband and I stopped in one Saturday to do a test drive. Senior sales associate Chris Rogers greeted us warmly, went on a test drive with us and patiently answered our many detailed questions. This car became my top choice and since inventory was limited and I really wanted the new Atomic Silver, I reached out to dealers in Colorado, Utah and New Mexico. Chris worked with me and their sales manager to come up with a competive, fair price and put my name on an Atomic Silver, no deposit required, due at their dealership in August. Every other dealership required a $1000 deposit, bank check, that I would have had to FedEx. No deposit hassle with Stevinson. I was anxious about buying this big ticket item but I had no need to be. Stevinson Lexus associates are so professional. I picked up my car on my way home from the airport and a long trip. I was in and out in less than an hour...paperwork for purchase took only 15 minutes. I highly recommend Chris Rogers- veteran Lexus Sales Associate, Brian Jacobe - Sales Manager, and Joel Andrade - Tech Specialist that together made my car purchase experience exceptional.

Lucindavan

Aug 22, 2015

After having a tremendous experience with Lexus taking care of me and a love affair that I've had with my aging Lexus RX330 that I bought used, I decided to consider the new Lexus NX200t. my husband and I stopped in one Saturday to do a test drive. Senior sales associate Chris Rogers greeted us warmly, went on a test drive with us and patiently answered our many detailed questions. This car became my top choice and since inventory was limited and I really wanted the new Atomic Silver, I reached out to dealers in Colorado, Utah and New Mexico. Chris worked with me and their sales manager to come up with a competive, fair price and put my name on an Atomic Silver, no deposit required, due at their dealership in August. Every other dealership required a $1000 deposit, bank check, that I would have had to FedEx. No hassle with Stevinson. I was anxious about buying this big ticket item but I had no need to be. Stevinson Lexus associates are so professional. I picked up my car on my way home from the airport and a long trip. I was in and out in less than an hour...paperwork for purchase took only 15 minutes. I highly recommend Chris Rogers- veteran Lexus Sales Associate, Brian Jacobe - Sales Manager, and Joel Andrade - Tech Specialist that together made my car purchase experience exceptional.

Audrey

Aug 16, 2015

Buying this car was by far my best car buying experience ever! Kasey and Dan were great in helping me make my decision, didn't pressure me and listened. I was having a hard time making up my mind and still no pressure from either one of them. Instead they gave me a NX to drive home for the night. Very smart because that sealed the deal. We conversed via email that eve and the next morning and I was coming into the dealer to return the loaned car, sign the paperwork, then they were going to get the car I was purchasing sent over from their dealer pool. I was hoping I'd get the vehicle by close of business. Instead, I pulled into the dealer and there was My NX parked front and center with a big red bow on it, including a sun shade! It was so exciting and I was so impressed!! Thank you for the great experience! I'll surely recommend you and your dealership.

Firstlexus

Aug 15, 2015

This was by far my most pleasurable car shopping and buying experience from beginning to end. Everyone was friendly, responsive and knowledgable. They went out of their way to make the experience as easy as possible.

carbuyer5280

Aug 14, 2015

Stevinson Lexus makes the car buying experience easy. Kasey Goodrich was very pleasant, open, and honest. I would recommend this dealership to any friends or family searching for a new auto.

rwing

Aug 12, 2015

I want to thank Randy Pelligreen who is new to the job and a fantastic person to work with as well as all of the managers I met.Simply stated: they recommended that I wait a year to get out of my current lease on an Infiniti and gave me current numbers on what leases look like on the car I want.Couldn't have been more helpful.Glad that dealing with a new car purchase can be so good.Thanks Randy. Keep trucking and I will talk with you next year.Sincerely,Richard A. Wing

Quantril

Aug 10, 2015

Went to look at a CPO Lexus and spoke with Jeff Farley. He was very patient and not high pressure at all. We ended up test driving 3 different models and four cars total. We ultimately leased a GS, on which there were already great terms. Also dealt with Mike Butterfield and Dan Lather, who were also great.

AG Stratton

Aug 4, 2015

I recently purchased a '13 LS 460 from Stevinson and was completely satisfied from beginning to end. Having a very hectic work schedule the most important thing to me in the sales experience was efficient use of time. Both of my salesmen, the sales manager, both finance managers and the GM were cognizant of this and really made the effort to get me in and out. Overall I would highly recommend anyone looking for a polite, efficient and pleasurable buying experience to give Stevinson Lexus of Frederick a chance to earn your business.

Chengsis250

Aug 4, 2015

As a return customer my experience with Stevenson Lexus was great, again. Kasey Goodrich was the sales person my other half set an appt with to see the car we were interested in and even though we were 10 minutes early, Kasey had the car parked out front with a sign saying it was reserved for us to see. That tells me he takes pride in his position and works hard to earn the trust & business of his customers right from the start! He is prompt and professional. He even ordered paint for the vehicle because I saw a tiny chip at no extra charge. Very happy with the service and my experience at Stevenson which is why I will continue to do business with them!

mpage

Aug 3, 2015

I just leased a new NX 200 for my wife and the experience was amazing. The financing was really fast and streamlined and Kasey even drove all the way to my house to pick me up so I could drive the vehicle back. I will definitely be working with these guys again in the future.

Brent Ruth

Jul 31, 2015

Anthony Banno is a miracle maker! My local dealer told me that the configuration I built on Lexus.com could not be made by the factory and that I would have to "make do" with lesser options. This didn't seem right to me and I contacted Anthony. Not only did he assure me that my configuration could be built, he made the purchasing experience easy and painless. I would gladly purchase out of state again to get this level of service commitment and customer satisfaction.

Ron Colarusso

Jul 31, 2015

We have dealt with many car dealerships over the years. Stevenson Lexus is the best by far. The entire team from sales to service is top notch. Nathan Barnett is an exceptional young man and the best car salesperson we have ever encountered. His "no pressure" approach is complimented by his knowledge of the autos and the buying process. He is destined for leadership roles at Stevenson and Lexus.Jordan Kroneberger was fantastic in getting us through the Financing Process. We purchased a 2015 RX and a 2015 NX and are most pleased with the buying process.No need to shop in the future. We recommend Nat and Stevenson without reservation. Ron Colarusso

hayward35

Jul 28, 2015

We were very pleased with the sales, and service with our recent vehicle purchase. Everyone we encountered was very helpful including Kasey Goodrich, Heath Koldeway and Joel Andrade. We would not hesitate to purchase again from Stevinson Lexus of Frederick and we will also refer our friends and family.Sincerely,Lon Hayward

ahalladay

Jul 20, 2015

I bought a used Toyota Corolla from Jodi Wersen on Saturday. She was very laid back and friendly and a pleasure to work with. She made me feel more like a friend than a customer which is excellent. The sales department rep. I worked with, Adam, was very low pressure. He was friendly and not at all pushy when offering me extended warranties and additional services with my car purchase. The facility is clean, and they have a very nice lounge area for guests.

JC Calano

Jul 14, 2015

The folks at Stevinson Lexus of Frederick are second to none. Incredibly responsive sales staff, never any pressure, preferred customer pricing, and every question answered swiftly and accurately. Even better, follow-up service always exceeds my expectations. I've purchased two autos from Stevinson and will likely do so again in the future.

krabin

Jul 12, 2015

Kasey made buying my first car a great experience! He made it quick and easy while listening to me and helping me get what I needed with my new purchase. Adam was also extremely efficient and informative with great energy!

Johnie

Jul 10, 2015

My experience with Stevinson Lexus of Frederick helped making a choice of purchasing a 'new' vehicle such a positive experience. Being female, senior in age and car shopping was not something I ever anticipated doing.Kasey and Adam were professional, understanding, and did not make me feel that I was ever being coerced in making a decision. I am so pleased with the vehicle I purchased and would recommend this dealership to anyone looking for a beautiful Lexus, new or used! Thanks so much!

Paige

Jul 9, 2015

Great experience and wonderful support! Kasey & David were great! Quick and easy to work with. Listened to my needs and delivered. Highly recommended! Thank you!

ANNA

Jul 2, 2015

Traded in my 2010 Lexus for a 2015 Lexus. Kasey was excellent,very kind & helpful. Stress free. Thank you. Great Dealership!! Wonderful experience. Thank you again

Raiders1429

Jun 28, 2015

Thank you for keeping us updated on a important decision between our 2007 RX 350 And trying to get us in a new 2015 RX 350. In your busy day on Saturday and us being awayYou made a sincere effort to connect us and we so appreciate your respect in our needs. We thank you too in getting with Art Smith in service , our loaner and all the support you and your staff are doing for us. We will see you Tuesday and try to work something out.

tsmack

Jun 5, 2015

This is our 5th RX 350. One purchase and 4 leases. Love the product. Its my wife's car and she feels very comfortable and safe in the 350. We have always loved the styling and performance as well as the service we get. We do less that 30K miles a year so we both win; you get a great low mileage car back and we get a new one for a reasonable lease rate. We did the deal with Sal Deleon who filled in for Kasey Goodrich. Both are 5 Star Sales Consultants.Tom MacKenzie

Suzanne

Jun 1, 2015

I was pleasantly surprised how easy our car busying experience was through Brian and Kasey. They both exhibited extreme professionalism, knowledgeable and highly customer focused. Through this process, I went to a number of dealerships and quickly decided that I would only do business at Stevinson Lexus of Frederick. My initial contact, Brian, was incredibly responsive and helped make the process efficient and stress free. I do feel that both Kasey and Brian went above and beyond and that has really made a difference in my perception of Lexus and desire to switch over to Lexus from BMW. Thank you!

Emma

May 14, 2015

Kasey was absolutely incredible to work with. I appreciated his honesty and his communication was very balanced and helpful and I did not feel pressured as I did with other dealers. He answered all of my questions patiently and believe me, I had many. He made my buying experience absolutely stress free and so comfortable. If I had to rate his personal service, I would give him an 11 on a scale of 1-10. Great experience and I love my new car. Great dealership and staff.

Dawgnut

May 13, 2015

Kasey was really terrific to work with. He went above and beyond to make this purchase work for me including getting a car from another dealer. He went out of his way to make this a seamless purchase. He was fair, honest, up front and worked really hard to make this happen. I really appreciated all his efforts. I will absolutely recommend him to anyone I know in the market for a Lexus!! Thanks Kasey for all that you did!!!!!

lscheurer

May 12, 2015

Thanks to all at Stevenson Frederick. Kasey, Nate and Casey were great. The experience was not like the "buying a car" experience we all dread. I would recommend them to my friends. They were extremely polite, respectful of time, and got what I wanted at a pretty good price.

SoniaChang56

May 12, 2015

Great experience working with Kasey Goodrich. We have been in touch via email and phone for about a month while we were still in NYC. He made the process so smooth that when we got to Boulder and dealership we were able to make a deal quickly and smoothly. Kasey is very personable and great with follow-ups. I would definitely recommend working with Kasey if you are in the market of getting a new car. Casey (can't remember last name) with technology department was also great with introducing us to all the features and tech set-up with the car.Adam helped us with the financing and got us through the most tedious and "boring" part in buying a new car quickly and painless. Very knowledgable.Overall very satisfied and happy customers!! =)

hall

May 11, 2015

Kasey was quick to get back with us and even came in on his day off to meet with us on the purchase of our truck.

2007 IS250

May 8, 2015

Once again Lexus of Frederick service department ranks excellent in service delivery.!! The entire team from beginning to end was great. On time with commitment and when you leave you understand with a thorough knowledge of what's due to prepare for your next service visit. Thank You!!!Linda L.

driving butter

May 1, 2015

The Entire experience working with Stevinson was very positive. The car itself is like "driving butter," it is beyond luxurious.I am very happy with the service and with the car. Kasey was great to work with

Alissa80302

Apr 29, 2015

This dealership far exceeded my expectations! My sales associate, David Barney, was wonderful to work with! He was very attentive and couldn't do enough for me! I will definitely seek him out again to lease my next car. The rest of their team (sales manager Jordan and finance associate Adam) were also so nice, friendly, and upbeat. There was no pressure during the initial sale/negotiation or after market and no one was arrogant or argumentative which was very refreshing. Purchasing a new car, particularly as a woman, can be a very intimidating experience and something I typically dread. If my experience is always this positive, I will never dread it again.

P&L

Apr 8, 2015

Nathan Barnett helped us purchase our very first new Lexus. We so much appreciated his very knowledgeable, yet easy-going salesmanship. He listened to our requirements for a new vehicle, guided us through the various choices, and helped us understand the attributes of each. He answered our many questions concisely, let us make our own choices and take our time making a decision. We had not intended to buy that day, but came away with a new Lexus RX350 which should fit our wants and needs. Nathan's patience, friendliness, humor, knowledge, and ability were extremely helpful!Peggy and Larry

Sam Kal

Apr 4, 2015

This is our 2nd Lexus. We have a 2004 RX 330. We wanted a new car. A 2015 RX350 is our choice.Stevenson Lexus of Frederick had what we wanted. its location is excellent for us. Staff was friendly. We walked in the place just to see "What is available".I did my homework on price and features that I wanted. They worked with me on all issues. I recommend this dealer.

Jim H

Mar 31, 2015

My wife and i needed to replace her blown engine Kia Sorento and after exhaustive online research, chose Lexus. All of the Stevenson of Frederick staff were highly professional, knowledgeable, friendly and helpful, starting with our salesman, Sal Deleon, who was super! Having had a previous unpleasant experience with leasing from a different automaker, we didn't even initially consider that method; but following Jordan's patient, in-depth explanation of the advances and improvements Lexus has made in the 2 decades since, we went that route. There was never any pressure one way or the other, just a comprehensive assist in educating us and overall help in deciding on the model that best serves our needs. Sal had a couple of vehicles prepped and waiting for us when we arrived, and we happily ended up with one of those. Heath in the finance department was efficient and courteous, and was very knowledgeable, complimentary and helpful. The overall experience was highly professional and enjoyable! Our only complaint was that it took 2 hours from the time we agreed to "pull the trigger" to actually get out of there. Agreed, the facilities for waiting were extremely pleasant, but that delay needs to be addressed, regardless of how busy you are. We missed Happy Hour!! But we look forward to future relationships with this dealership; they were just great!

Joe

Mar 30, 2015

This is a copy of a note I sent to the GM of Stevinson Auto.--------------------------------Nate Barnett was the sales person I dealt with for the purchase of a used car from Stevinson Lexus. He did great. I always take a long time to buy a car, in this case almost a year to get around to picking and purchasing one I liked. Nate was exceptionally patient, knowledgeable, and helpful while I searched around. I did pick Stevinson for 2 reasons, the quality of your staff and the quality of your used inventory. I have looked at a lot of used car lots over the years. Overall, Stevinson Lexus does seem to have the best used cars.Sincerely,Joe W.

blackie2

Mar 26, 2015

This is my second Lexus from Stevinson and I couldn't imagine a better car buying experience. I loved my first Lexus IS and decided it was time to trade in the old one for a new one! Originally, I reached out to Kasey Goodrich in about October and at that time, I wasn't completely comitted to buying a new car. However, after thinking it over for a few months, I decided to purchase a new car this past weekend. Kasey was so accommodating and helpful. He went above and beyond any car buying experience I could have ever imagined. Kasey drove over 4 hours to personally deliver my new car! He is a wonderful person and I wouldn't do business with any other company. The product is just as amazing as the customer service. Thank you again, Kasey!

dlathrop

Mar 24, 2015

We initially started our experience on December 3, 2014. Due to a death in the family, we put it on hold for a while. The vehicle I wanted was not in stock on the day we visited the dealership, but Kasey Goodrich knew what our choices were and would periodically inform me if a GX460 in my color choices and options came available. Each time, I was unable to act in time and the vehicle was sold. Kasey kept at it and earlier this month reached out with exactly what I wanted. It rolled onto the lot on a Monday and I picked it up the following Sunday. I think Kasey went out of his way and pulled some strings to make sure that vehicle did not get sold before I could get from Cheyenne to Frederick to complete the purchase. Thanks to Kasey, I now have the car of my dreams parked in the garage. I hope I get the courage to drive it soon.

Dana

Mar 11, 2015

We started our experience at Stevinson four days ago with Joel Andrade who was extremely welcoming as we entered the store, and ended the experience today with Joel who welcomed us again - this time to our NX. Kasey was thorough, patient and omniscient regarding the Lexus brand and the industry, and we appreciate the respect he showed us. Heath was also very helpful in Finance. Dan is an exceptional sales manager, unlike any we've encountered in our car buying experiences. We are very happy he is leading the Stevinson North Team. Thank you!Sincerely,Chuck and Dana Laursen

Lisa M - no nonsense deal

Mar 3, 2015

I always know what I want before I ever get to the dealership. I called Kasey, who put me in my first Lexus and told him what I needed. Before the day was out we had a tentative deal. I drove the 100 miles to Stevenson (which I don't mind because of the service) and arrived a little before 10 a.m.. I drove the car we had discussed, picked a color and in about 2 hours I was driving home in my shiny new car!! The experience was seamless as always and I beat the snowstorm to get home. I would recommend this dealership to anyone I know. Can't wait until next time.

Evgeniya

Feb 28, 2015

Everyone at Stivenson Lexus is dedicated to providing the best experience for their customers, and we can feel it!:) Thank you so much for taking such great care of all of my specific requirements and getting me a brand new vehicle in no time. P.S. Many thanks to Heath at the Lexus Finance office for being very helpful while explaining everything along the way.

robert

Feb 28, 2015

We worked with Kasey to buy a new RX 350 was very good experience. because we do not have a lot of time and Kasey was very helpful to make sure the purchase go well and successful. we like to thank Kasey for saving our time and getting our new car we like.

Indulged

Feb 22, 2015

After over 15 years of driving Volvos, I decided to investigate a Lexus. Very happy I did! The car is gorgeous, the ride is smooth, and it has all the safety features one expects in a car. The service I received at Stevinson was fantastic. Jodi Wersen was very responsive to my needs and questions. The purchase deal was negotiated fairly and politely. The closing was fast and efficient. They also made sure I was comfortable with the features and operation of the car. I couldn't be happier with the car and the service provided and I would absolutely recommend Jodi and her team. I will never return to Volvo and will continue doing business at Stevinson Lexus. Thank you all for an enjoyable time purchasing an awesome car.

Jordyn H.

Feb 20, 2015

This was my second car I have purchased and I am beyond thankful for Stevinson Lexus of Fredrick. Everyone was very friendly and so helpful. I purchased a 2010 Ford Focus through Brian Muldoon. Brian was very helpful and easy to work with. No pressure to buy a car, answered every question to the best of his ability and very understanding. I will definitely be coming back here to purchase my next vehicle. As well as my parents, they were very satisfied with Stevinson and Brian. When we got there Brian had the car ready for us to look at and test drive. I asked multiple questions and he knew the answers and explained about what I asked. We then went in for the credit check and he was very understanding and price negotiable with me. I gave him a price range I wanted to be in and sure enough, I am a dollar below what I wanted my monthly payment to be. My rear license plate had a stripped screw, and within less than a week Brian had mailed me my license plate. We also had questions on the remote start that was installed on this car. We could not figure it out and he thought it was maybe not connected. Brian went and figured out for me, that it was and how to start it. I would highly recommend buying a vehicle from here, and recommend Brian Muldoon as well. AMAZING experience! Good job Stevinson Lexus!

lindamcswain

Feb 19, 2015

Thank you Kasey for making my purchase of the RX 350 such a pleasant experience. You helped facilitate the trade-in successfully, as well as working with the internet value of the vehicle. The team work of Kasey and Adam, as well as others at Stevinson Lexus, made for a seamless transaction. I look forward to servicing my beautiful new RX 350 at this dealership.Happy new owner, Linda

ashri07

Feb 16, 2015

We worked with Brian Muldoon over the weekend. I needed an SUV and had very specific features that I wanted it to have and I wasn't going to budge. Brian found me the absolute most perfect vehicle for an incredible price. He made the process extremely simple and I never once felt like I was being "worked over" by a salesman. I highly recommend this dealership, and will continue to go there for any of our future car purchases. Adam is the most enthusiastic finance guy I've ever met. He was efficient and friendly. Loved him!I am SO happy that we went to Stevinson, and even happier that we were able to work with Brian and Adam.

Dee

Feb 13, 2015

We had a great time buying our first Lexus. Found my dream car!! The whole team was very helpful, especially Jodi and Noel.

playntime

Feb 13, 2015

Just wanted to let you know we were very impressed on how our car buying experience went. From day one when I received a response from my email request things went very well and I knew we would be buying our next car from this location. Darren was amazing from the moment we met him. Already looking forward to purchasing our next vehicle here as well. In a sales driven world it felt good to see the staff was not driven by making a sale but more so of building a relationship which In the end goes a lot longer and last a lifetime. Thank you all for making this experience a great one and most importantly putting my wife and kids back on the road safely.

DLoon

Feb 11, 2015

Stevinson Lexus of Frederick, run by the terrific Anthony Banno, is by light years the best car dealership I've ever dealt with. There are outstanding people throughout the building. But the dealership has an almost unfair advantage: Chris Rogers. He's a superlative beyond amazing salesman and human being. This is a rare combination. I have bought several Lexus SUVs from Chris; it's a world class experience. Chris is thoughtful, perceptive, competent, reasonable, innovative, fair, good-natured and focused. At core, he knows how to listen and that's a lost art in today's blabber-mouth society. Chris Rogers defines excellence.

Linus/Lucy

Feb 3, 2015

Chris Rogers is one of the kindest, honest,and most personable men we have ever met. We have purchased many Lexus vehicles from Chris and his patience, expertise, and professionalism are some of the highest we have seen in this industry. Chris goes over and above expectations and is a fabulous salesmans with high standards and excellent knowledge of the products he sells. Our whole family has met Chris and we think he is a blessing to the Lexus dealerships and to all the customers who have the pleasure of working with him. We love Chris Rogers!

No name

Feb 2, 2015

I'm disappointed - my parents bought a car here, had a poor experience. They emailed the service department & General manager - no response or apology. Not even an acknowledgement.

BSG

Jan 31, 2015

We bought a used vehicle and were treated as if we were buying the most expensive car on the lot. It was a great experience and I would recommend this dealer in a heartbeat!

paul/sandie

Jan 31, 2015

Both Charles and Kasey were excellent. Charles was outstanding in assessing our needs and offering solutions, and Kasey provided the necessary information and worked hard to get the right price and has a great deal of expertise to guide us in our decision. We would highly recommend you ask for either of them when you visit the dealership. This is our 3rd Lexus from Stevinson at Frederick, and we drive from Denver to this dealership because they are very knowledgeable and professional.

deb.waldo

Jan 29, 2015

Kasey was wonderful...easy to talk to, understood our situation and needs perfectly and made buying our 3rd Lexus a positive and pleasurable experience. Adam Fedak and Bennett Wise were also so easy to work with! Great people to spend an afternoon with!

B.pug

Jan 27, 2015

This deal was worth flying from Salt Lake to Denver. The car was great, the service was great and it was the best price within 500 miles. Thanks Kasey!

MtnMan

Jan 26, 2015

The purchasing experience was 100% positive. Kasey Goodrich is very professional, knowledgeable and trustworthy.When I received the vehicle, Joel Andrade, the technology specialist explained all features in detail, paired my phone with the Bluetooth, knew the car inside and out.I highly recommend Stevinson Lexus!

Bret

Jan 23, 2015

Kasey Goodrich (salesman), Adam Fedak (Finance), and Joel Andrade (Technology Specialist) were a pleasure to work with at Stevinson Lexus of Frederick. My wife and I were in the market for a new NX F Sport. It is a brand new vehicle to the Lexus lineup with sales starting in November 2014. Inventory was very limited in Colorado for this high demand vehicle, especially for the F Sport trim. No dealership had a black ext/black int NX F Sport on the ground. I contacted Stevinson Lexus of Frederick through their online sales system and Kasey was the salesman that answered my inquiry. He answered my online inquiry within seconds, which was amazingly fast. Kasey indicated that he did not have any black on black NX F Sports on the lot, but he did have an inbound one arriving in about a month from Japan. He provided the helpful tip that if we wanted to put our name on that one, we should put a down payment on it. For my wife and I, buying a vehicle online/over-the-phone sight unseen is not normal for us, but it couldn't have worked out any better. The vehicle arrived about a month later with Kasey keeping us updated along the way. The day of taking delivery of the SUV went smooth. Kasey introduced us to Adam Fedak in their finance department to complete the deal. Adam secured us an ultra low APR financing deal from a local credit union and informed us about a few exterior/interior protective packages. Once the deal was done, Kasey introduced us to Joel Andrade (Technology Specialist) who spent about 45 minutes going over all of the technological features of the new NX. My wife and I took the NX F Sport up the mountains that same weekend. The I-70 inclines are no problem for this turbocharged four-cylinder SUV. Excellent gas mileage and it added a much needed fun factor to our drives on snowboarding trips. If you're looking for a fun, sporty SUV with great gas mileage, I'd highly suggest you look at the new Lexus NX. Well done Stevinson Lexus of Fredrick!

LING ZHI CHEN

Jan 22, 2015

Very good sales. Very good service and treat guests courtesy, enthusiasm and hospitalityI like the dealer sales personnel,They made me feel like VIP

yertle

Jan 20, 2015

Kasey Goodrich was excellent to work with. He took the time to provide us with all the information we needed to make an important purchase.I highly recommend Kasey and the whole dealership for their excellent service.

Marie Abbato

Jan 17, 2015

This is the 5th Lexus we have purchased from Stevenson of Frederick. Kasey was wonderful to work with. He always had everything ready for us before the times promised. He was very helpful and answered all of our questions. Very easy, friendly and efficient to work with in purchasing/trading our vehicle. I can't think of a single thing that needs improvement. Great job Kasey. Thank you

Karen

Jan 7, 2015

We had a fantastic car buying experience using Stevinson Lexus and Kasey. We found a vehicle on-line, contacted Stevinson via email and the next day were able to test drive the car. Kasey was friendly, professional, and helped us get the car we wanted. Thank you Kasey and Stevinson!

rootsone1

Dec 31, 2014

Great job by Kasey and the team once again! Very professional, no hassles...love my new RX450H. My second time shopping with Stevinson Lexus...will recommend to my friends.

1stCO_RCF

Dec 14, 2014

This is my very first Lexus, and my wife is on her third from this dealership. Our last two purchases were from Sal, who is a great guy, very knowledgeable, and very easy going. I feel like these guys are family, and I know more than a few of sales staff just from asking questions about their experiences with the car. There is tall Zach, Charles, Zach, and of course my buddy Sal, any one of these guys will go out of their way to help, no questions asked. The tech guys are great too, we had Zach (now in sales) and Bennett. Both Heath and Adam on the finance side explained all the paperwork without any hiccups. That leaves Dan the Sales Manager, who was very friendly and fair, and without him this review could not have happened. You might be thinking "is this guy talking about a dealership this way?" Yes, I am these guys have become friends, maybe it has to do with the fact that I was tenacious in my research. I kept bugging these guys at every turn, every chance I got, and each of them gave me their opinions. My wife and I have been treated with the upmost respect, and we will be back for sure.

merc

Dec 10, 2014

I have dealt with your dealership for over 15 years. I have always have had an excellent experience. However, my latest experience was over the top. This was due to Nathan. In all my car buying experiences over 60 years of owning cars Nathan is by far the best salesman I have ever dealt with. He is personable, professional, knowledgeable and very helpful. If you are going to buy a Lexus, go to Fredrick and ask for Nathan; you will not be disappointed.Jordan handled all the paperwork in a fast and professional way.Boulder Driver

Bret

Dec 9, 2014

I was looking for a new car for my wife. I was actually going to wait until after the first of the year, however after test drive and working the numbers, I decided to make the purchase. David Barney was a great sales person. He was very knowledgeable on the Lexus products. Moving into the finance department, Heath Koldeway was fast and thorough. This Lexus facility is by far the nicest dealership I have ever been in. Thanks, David and Heath for an enjoyable experience!

johnelvy.knapp

Dec 4, 2014

Kasey has made our experience at Stevenson very enjoyable. We didn`t even try another dealer, because of his customer service and knowledge. Excellent job Kasey thank you john and Roxanne KNAPP

NiwotFergs

Nov 28, 2014

Kasey made it extremely easy to purchase a new car. He was very polite and professional. We did most of our transaction electronically which made it very convenient for us to get the exact car we wanted. He found our car at another dealership and had it to us the next day. We would recommend Kasey, he did a great job!

Inspector1

Nov 24, 2014

Kasey Goodrich was our outstanding salesperson at Stevinson Lexus of Frederick. He was professional, prepared, polite, friendly, and informative. He asked what we were interested in, showed us what was available, and explained all the features and options available in the model we were interested in. Before going on a test drive he gave us a tour of the facility, and pointed out the customer service contact he referred his clients to. There was never any pressure to purchase. Kasey answered all of my and my wife's questions. After listening to all our questions and taking the test drive Kasey ultimately introduced us to the vehicle we purchased. He helped make the purchase easy and enjoyable! Everyone we were introduced to through out the process of making the purchase was professional, polite, friendly, and helpful. Special thanks to Adam and Joel for their roll in making the purchase. Joel explained all the technical aspects / operational systems in the vehicle and was through. It is comforting to know if we have questions about some of the on-board technology, answers are readily available. We have a beautiful new vehicle and nothing but praise for Kasey, Adam, Joel and the rest of the Stevinson staff.

PamC

Oct 31, 2014

I have been doing research on several cars and decided to contact Stevinson. They were ready when I showed up and were very knowledgeable and willing to work with me to make the deal happen. I had a great experience.

allimartz

Oct 28, 2014

Kasey made buying my car feel easy. This was my very first car purchase as an adult, and he was great to work with. I had inquired about the vehicle online, and he promptly emailed me back to set up an appointment to test drive it that day. It looked freshly washed and I felt that I was getting a great level of service, even though I was purchasing a used Subaru rather than a brand new Lexus. He was friendly during the test drive, and understood the nerves I had when I decided I wanted to purchase the car (on my lunch break no less). He understood my need to walk away for a few minutes, make a few quick phone calls to calm my nerves, and overall made the whole purchasing process easy for me. Also, since I wasn't initially planning to walk out with the car, they were more than accommodating about me trying to find all of my registration, title information, etc. for the car I was trading in as well as clean it out. It was a great car shopping experience, which is important when it's your first time.

missmac

Oct 24, 2014

Kasey made our car buying experience a pleasure. We did most of the negotiating by telephone, so when we did go into the dealership in the morning, we knew exactly where we stood. A nice outcome when you know you don't have to do the "game." We have bought 4 vehicles from this dealership and I'm sure will go back again.

jburke5613

Oct 15, 2014

Great service from everyone but Darren was outstanding. He went out of his wayto make our third buying experience at Stevinson a pleasant one. We would recommendthis dealership to anyone looking to purchase a vehicle.

haleynadine17

Oct 7, 2014

Thanks Kasey and Adam for making my car buying experience great! The moment we got to Stevinson of Frederick we were treated great. Not only did Kasey and Adam help to get me the Jeep I've always wanted, but they also got the deal done in time for me to get to work without making me feel rushed. You've got a life long customer in me, and I would be more than happy to refer my friends and family to visit this dealership.

shoe231

Oct 3, 2014

Thanks, Kasey, Adam, and Zach for a great buying experience of a certified pre-owned Lexus. Much of the negotiation was done over email and text message, which was convenient for us.

Eric lu

Sep 30, 2014

Kasey doing a good job, he knows how to make me feel comfortable. Not like some sales push you to buy.and everybody are very nice in the dealership.

mckenzij

Sep 26, 2014

After doing extensive research on available used vehicles and dealerships in the area, we visited Stevinson Lexus of Frederick. We had a great experience overall--test-driving two vehicles and deciding to purchase one of them. The whole experience was very stress-free and all the people we spoke with were professional and "welcoming". Kasey was well prepared for our visit, provided excellent explanations, and once we had made our decision, the paperwork went quickly. Since we had pre-approved financing, our time with Adam was fairly quick and painless as well. This was by far the best car-buying experience I have had in almost 30 years of car-buying! Definitely worth the short drive to their beautiful showroom and I highly recommend this dealership.

cridgeway

Sep 24, 2014

I took my car in for routine maintenance. Tire rotation, oil change, clean and detail. I thought everything was covered. The service mangager gave me a loaner car, said mine would be done later today. The service manager called me back and said the clean and detail was not covered under routine maintenance and he would talk to my salesman. Well I talked to my salesman later today and asked him to check on what was covered and what was not. Well then my salesman calls me back and said that they were going to charge me $10 for the loaner (which I thought was free), and $285 for the clean and detail( Which I thought was free). So now I am stuck with this $295 bill. Neither the Service Manager or the Salesman call me to tell me the cost of the clean and detail or that it was going to cost for the loaner while they worked on my car. If that is the way they do business, "Do the work without consulting with the customer about the cost, and asking if the customer would still like the work done?" Instead of calling back and saying " I have great news its only going to be $295. I let my salesman know, I will pay the bill( Even though when I bought the car, I spent over $4,000 in extra warranties to make sure everything would be covered. But I will never buy another Lexus from him. His response was just "Sorry to hear that."

Sara

Sep 19, 2014

The buying experience at this dealership was exceptional from start to finish. We hope to return in the future.

SatisfiedCustomer

Sep 6, 2014

The entire team at the Lexus dealership in Frederick was friendly, welcoming, and helpful. The no-pressure sales approach and willingness to work to get us what we were looking for were a welcome change from the "typical" experience. Jeff Farley was our salesman and he was a pleasure to work with. Highly recommend this dealership to everyone!!!

JJ

Sep 2, 2014

Purchased a "Certified pre-owned" in April, the buying experience was initially okay then issues came up after I had it one day and it was like pulling teeth to get a reasonable resolution from the dealership. The GM Anthony Banno wasn't any help in the process either. I finally got some of the issues worked out when I sent a priority mail letter listing my experience to Kent Stevinson, his client service person was pleasant and able to get me reimbursed for some expenses I incurred to get it right. It is the worst overall car buying experience I've ever had and I've bought a lot of cars over the last 35 years. My expectations were high for a Stevinson and Lexus dealership, and they fell way short. I will never do business again with a Stevinson dealership and caution everyone else to do the same.

hpadua

Aug 29, 2014

Living about six hours southwest of Denver on the Western Slope of Colorado can be difficult when it comes to shopping for a new car: lack of selection and awkward dealership experiences are some of the main issues I've experienced. I ultimately searched for vehicles in Denver, Colorado Springs, Santa Fe, NM, and even Albuquerque, NM. I was running out of options and time when I found the perfect vehicle online at Stevinson Lexus of Frederick. The entire process was handled via phone and email, and the assistance was fantastic. Kasey was brilliant, and was so easy to work with. I drove to their dealership two days after finalizing a deal. The dealership is absolutely stunning, and everyone was very kind and helpful. Kasey met me right away, and brought me to a special delivery room to show me my new car for the first time. The car was in immaculate condition, as all I had seen of it were pictures. There was a cargo cover missing, and Kasey immediately found one for me. I worked with Heath in financing, and he made that entire process painless and quick. I cannot imagine working with any other dealership, and I am very excited to continue coming back to this Stevinson for future service appointments. Thank you, Kasey!

Nelson Gonzalez

Aug 10, 2014

My wife and I just purchased a 2014 Lexus IS250 and had a great experience at Stevenson Frederick. Beginning with the communication via email from the sales staff to the welcoming at the dealership through the whole process, everything was impeccable. I had the pleasure to deal directly with Charles Kemp who made this car buying experience a great one because he was knowledgable about the car, provided the benefits to owning a Lexus vehicle and was never pushy into us making a decision. At the same time from the moment we walked in, it was as if we were dealing with a friend so we always felt very comfortable in talking with him about our wants and needs. Everyone from Charles, to Adam in finance to Zach who took the time to teach us about the car was great and I would recommend anyone to go through the same process we did with this team.

kjkauffman

Jul 31, 2014

Kasey and Adam were first rate to work with, and made the entire experience a pleasure. Would highly recommend this dealership to those considering a new or used car purchase.

jkopina

Jul 30, 2014

I have purchased 10 new vehicles from various dealerships over the past 25 years. My final decision to buy is based on my experience during the entire process, most often from friends in the industry. Stevinson Lexus was a new dealership to me. I was looking for a pre-owned vehicle to use for my business. From the time I arrived at the dealership, throughout the test drive and purchase process, to returning for routine maintenance I have been wonderfully surprised by the professionalism of this entire group.

Joeee

Jul 28, 2014

This is an excellent dealership much better than my experience when buying my 2010 at Stevinson in Lakewood. The sales and title-finance people were extremely friendly and helpful in getting the job done. Only complaint was that I should have received more information about the differences in the new 2015 compared to my 2010 trade in. I wasn't informed about the SOS feature, the change in the CD player and other changes. More time spent on this would have been helpful.

jane.slattery.31

Jul 25, 2014

I knew exactly what I wanted in a car, and the sales person was able to locate and get to Frederick a car that fit most of my requirements. We worked on requirements, etc. via the internet and phone. I think I expected a bit more appreciation from him for my business considering I drove 500 miles to purchase the vehicle.The individual who explained the features of the vehicle was enthusiastic and very good at explaining and answering my questions.

Jim

Jul 18, 2014

We went to several dealerships in the course of looking for a new car. Stevinson Lexus of Frederick was the best experience we had at any of the dealerships. We were surprised to find such a nice facility in such a relatively remote place. It has many of the amenities you might find in a resort hotel. And it is very easy to reach--much easier than most other dealerships in the Denver/Boulder area. All of the people with whom we worked, from the initial salesperson who accompanied us on our test drive to the financial person who closed the deal, were knowledgeable and friendly. After we decided to buy the Lexus GS 350, we were given a hands-on tutorial by one of their "techies," making it more likely that we would immediately enjoy all of the features. We had some experience after the sale with the service department because we bought after-market products to protect the paint and interior of the car. They were friendly and efficient.

Barry and Carol B.

Jul 14, 2014

My wife and I decided to try out a Rx at Stevenson Lexus. We had tried out other vehicles and had owned a Lexus RX for 14 years of great dependably . When we walked into the Dealership we were met by sales associate Kasey Goodrich, he made us feel welcomed and asked as to what we were looking for and etc. The whole experience from meeting to driving away with a new Lexus was very nice ,in fact it was the best buying experience we have ever had. The finance manager Adam Fedak was very good to work with and very knowledgeable in the buying process as well as the whole staff there was friendly and helpful. What a very well tuned wonderful dealer ship . We would and have highly recommended to any one who would be looking for a Lexus dealer of this caliber . Thanks--Barry and Carol B.

PoppiNY

Jul 14, 2014

I just bought a certified pre-owned 2011 ES350 from Stevinson and drove away a very satisfied customer. Nate met me as I walked in and worked diligently throughout the process until I was completely satisfied with the car and financial package. Hats off to Stevinson and its sales staff.

dt_ss

Jul 12, 2014

The staff at this dealership made the car buying experience pleasurable. Nate was excellent and very helpful in every step. This was by far the best car buying experience I have had in my lifetime

AmySt

Jun 30, 2014

After looking at many different cars over the course of many months, my husband and I walked into Stevinson Lexus when we were in Frederick visiting some friends. Kasey Goodrich walked out to greet us, making us feel welcomed, and offered to show us a few models. What struck us at the dealership, was how professional and courteous he was. Each time we drove a car, another was waiting for us when we came back! It's not as if we were the only shoppers there, because Kasey was also helping another couple, but he seemed to really care about providing excellent service for us, so that we weren't standing around waiting. I appreciated that. When we arrived back a few weeks later to purchase a car, Kasey wasn't there, but we were greeted by Chris Rogers who was also very personal and knowledgeable about the ES300h.We were pressed for time, and Chris made sure we were able to quickly purchase the car we wanted without having to sit through a lot of paperwork. We picked the car up later that day after it was detailed, and we've been pleased ever since. I would highly recommend this dealership to my friends!

bharris0154

Jun 26, 2014

I have always know Lexus makes superior products. I did not know where to begin or what type of car I wanted to buy. Then I was lucky enough to find myself working with the lovely Jodi Wersen who is a Sales Consultant at Stevinson Lexus of Frederick. Jodi went on a few test drives with me and answered all of my questions. What really impressed me is her complete honesty of telling me the pros and cons about my potential buying choices. Although I did not make a choice to buy that day it was by far one of the best experiences I have had year to date. I will be back to visit Jodi when I get my finances in order and will definitely choose to work with her again specifically as she made my experience both memorable and pleasurable. Jodi was knowledgeable, kind, and offered value added insight to my purchasing choice. I highly recommend Jodi Wersen as a sales consultant if you are in the market for a car. The Stevinson Lexus of Frederick staff give prompt service and attention to all customers and their buying needs.

Pydo

Jun 26, 2014

I've always been aware of the high quality of Lexus products but I never really thought that I could ever afford one. Recently, I found myself looking for an AWD vehicle. Research narrowed my search down to three vehicles. The Lexus RX 350 was one of them. With my first visit to Stevinson of Frederick, I found myself fortunate to get Jodi Wersen as my sales consultant. She showed me a few previously owned RX 350's ( I figured that I might be lucky to afford one that was a few years old) and we also went for a test drive. Jodi answered any questions that I had and if she wasn't sure about something, she checked with someone else. I was sold on the vehicle but still not sure that it was my best move financially.I looked at a couple other vehicles but found myself returning to look at the RX 350 again and again. Jodi was friendly, professional, and helpful on each of my visits. On my last (sales) visit, she made me an offer that I couldn't refuse. I purchased a 2015 Lexus RX 350! I've had the vehicle a month and I'm still pinching myself!I highly recommend Jodi Wersen as a sales consultant. Everyone I had contact with at Stevinson Lexus of Frederick was professional and there to serve the needs of the customer.

sjcabral99

Jun 26, 2014

I had purchased a CPO Lexus at Stevinson Lexus of Frederick about three and a half years ago. My experience was sensational and when it was time to purchase again, the first (only) place I looked was Stevinson Lexus of Frederick. I found a car that I was interested in and submitted a purchase inquiry. Kasey responded right away and told me the car I was interested in was available. I set up an appointment to drive the sixty miles from my home to the dealership and confirmed my appointment prior to leaving home. When I arrived an hour later, I was told that the car I had driven up to look at had sold an hour ago. I can understand that the dealership can't turn away a buyer, but if the car sold or was in the process of being sold, I should have been told before making the drive. Thankfully, another similarly equipped car was available to drive, but hadn't been detailed yet. I ended up buying that car. The frustration started shortly thereafter. I took the car and was promised several things that as of today (almost three weeks later) have only been partially delivered. I've tried to be patient and have worked with Mr. Banno (General Manager) and other senior management with very little satisfaction. The areas that Stevinson Lexus of Frederick need to improve on from my point of view are:1) Communication, both within the dealership as well as with their customers,2) Follow-up on verbal and written promises,3) Quality control of services performed.I've purchased several other luxury vehicles including several Mercedes-Benz, BMW, as well as multiple domestic offerings from Ford and Chrysler (Dodge and Jeep). Never have I seen such a poorly run dealership as Stevinson Lexus of Frederick. At this point, I'm finished with the circus and will simply take my business elsewhere.

Rick & Kim

Jun 21, 2014

My wife and I had a very pleasant buying experience. The salesman Nate Barnett was very knowledgeable about the vehicle. He answered all the questions we had about a hybrid. The dealership offered a fair value for our trade-in. We would definitely buy another vehicle from Stevenson.

TimLeonard

Jun 11, 2014

His knowledge of the product and ability to demonstrate all the features was a huge help in making our buying decision. We had a great experience with Nate and with Stevinson.

frescasonata

Jun 9, 2014

I had a very good experience with Stevinson Lexus of Frederick. I had been taking my 2001 LS430 to them for years and have always had good service. Buying a certified preowned LS460L was something I had been thinking about for quite a while. Nathan Barnett made this experience a lot of fun. He has a personality that is uniquely suited to selling luxury vehicles such as mine. He was very responsive to all my questions, and even when there was a bit of trouble with getting the car aligned just right, I didn't mind taking it in a few times just to get everything to Nate's satisfaction. He is to be commended for the excellent care my husband and I received.

sandrabyrne

Jun 7, 2014

My husband and I went to look at pre-owned Lexus 350 Rx cars and 2 hours later we had purchased my next vehicle. Met with Kacey Goodrich who showed us around the lot after finding out what we wanted to buy. Easy, simple process. Adam was geat at explaining our financing options and we were on the road after Brendan (genius) had loaded my contacts to Bluetooth and explained the navigation system (so easy). . Happy to do business and will be back. Thanks gentlemen.Sandy Byrne

amy.l.almaguer

Jun 2, 2014

Kasey Goodrich is the gentleman that we had the good fortune of dealing with at this dealership. He called me back on the very same morning (within an hour) of my online inquiry as to the availability of a vehicle. Not only was his response timely, he actually drove the vehicle over 40 minutes so that we could take a look at it in our own hometown. Kasey was kind, knowledgable, willing to negotiate and most of all, we felt no pressure in this buying experience. This was a feel-good purchase, unlike any other car-buying experience that either my husband nor myself have ever had. Do you want the best car buying experience with the nicest salesman in Northern Colorado? Go see Kasey at Stevinson Lexus of Frederick.

yonewyorkcity1

May 8, 2014

Nate Barnett is the most outstanding, young sales person I have ever met in my 65 years. He is incredibly sincere and exceptional...CEO material.

MB

May 2, 2014

It was such a pleasure doing business at this dealership! My 2 girlfriends and I just bought Lexus vehicles there last week and we are absolutely THRILLED with our purchase! Their customer service was top notch! The staff was absolutely fabulous in catering to our needs and helping us get the perfect vehicle for each of us. The whole purchasing experience was so enjoyable...from learning about what we wanted, test driving, financing, and follow up... everyone else we came in contact with was so positive, accommodating, and outward-focused! We had such a fantastic experience! I am so excited to be part of the Lexus family!

dickdee

Apr 16, 2014

We purchased a 2003 RX330 for our daughter and son-in-law, from Chris Rodgers. Chris treated us very well and professionally. No high pressure; just took care of our requests and answered questions. The purchase process went very smoothly.

harleydcycler

Apr 8, 2014

We stopped by the dealership just to look at a specific pre-owned Lexus. We were very impressed with the condition of the car and after the test drive decided to see if we could work out a deal. Gary Williams was our sales consultant and did a great job for us all the way through the process. Everyone else at the dealership also treated us exceptionally well. Even after the paperwork was all signed and the Technical expert was going over the features of the car with us, we received a call from the Finance manager letting us know that we needed to come back in and see him because the finance company came back with a better interest rate. It shows how much the dealership works for and values their customers.

angevine314

Apr 1, 2014

There was no question we would buy another RX, it's the only car my wife will consider. But we wanted to choose a car, settle on a price, and arrange for financing via email so that we could zip down to Stevinson's, sign some papers and go on our way. We live far from Frederick, so multiple trips were out of the question. Michaell Cangelosi and Jodi Wersen were fantastic. Working with Michaell, we started the process Monday morning and by the end of the day we had picked out a car and chosen a financing plan. Jodi took over Tuesday and handled the credit application. By Tuesday afternoon everything was in place and we arranged to meet Jodi the following morning to sign papers and pick up the new car. Jodi took wonderful care of us at the dealership; she moved rapidly through the paperwork, but took care that we understood each form. We were done and back on the road in record time. When we are ready to purchase our next car we'll definitely return to Stevinson's and look for Jodi and Michaell.

Big E

Mar 31, 2014

Never thought a car purchase could be so agreeable and pleasant. Everyone was welcoming, professional, and helpful.

Nidar

Mar 29, 2014

Had a great experience. Newer car with lower payment.

amgarcia69

Mar 19, 2014

I am very happy with my decision on my new car. It is better for my family, it has enough room and better on gas. Every time I visit, I feel welcome and comfortable. I always experiance new information on newer vehicle and i'm always treated with couteous. I feel great with my expereance with sales consultant, and other employees that I worked with at the time of visit, they were great, awesome, friendly, helpfull. I also enjoy the acommadation at that dealer with drinks, snacks, tv and shop.

sloon46

Mar 5, 2014

My overall experience with this dealership was outstanding. They were all very friendly and helpful. I was pleased with their explaination of all that was discussed. Jordan was very knowledgable and a pleasure to work with. Kasey Goodrich, was awesome to work with. He listened to my wants and needs and did not try to put me into something just to do it. I truly enjoyed working with him. I would highly reccommend your facility to anyone in need of a new or used vehicle. I also think the maintainance area did a great job getting the vehicle ready for my take over. Buying a car, new or used is a stressful experience and I did not feel that stress with this dealership.Thanks for all your help!Sincerely,Sherry

JJGarrett3745

Mar 1, 2014

We had a great experience. Shane Swenson went above and beyond to find the RX 350 vehicle we wanted, especially for color (Ext/Int) that we wanted. He found a model that we had not even considered and worked the deal very well. Shane has outstanding customer service skills, knows the Lexus product very well, and went out of his way to make us feel welcome and feel comfortable about our purchase. Our experience at Stevinson Lexus is the best car buying experience that my wife and I have ever had. Scott Desinone was great and helped us to conclude a deal in which everyone was happy and comfortable with. The dealership environment is very nice, clean, with lots of amenities to make the customer feel at home, whether shopping, buying, or bringing a vehicle in for service. Jordan Kroneberger made the paperwork efficient and a great experience and is very knowledgeable of the financial end. Buying a car is not very fun except at Stevinson Lexus of Frederick made our experience "a blast" as my wife said.Jim and Karen

lan400geek

Feb 22, 2014

I have been a satisfied Toyota/Lexus owner since college and I usually dont have time to write reviews, but I felt compelled to after my most recent positive experience (and we all know a positive experience is not always the case when acquiring a new or used vehicle). I always utilize Consumer Reports for helping to decide on the most reliable vehicle that I can afford and I have not been disappointed. I was looking to purchase a vehicle and had dealt with Stevinson Lexus of Frederick in the past with very good experiences in sales and service, so I contacted Chris Rogers (my previous sales person) and we talked a bit about what I wanted and he invited me to come in and see what my options were.The process is always somewhat time consuming and sometimes stressful, but Stevinson Lexus, and those that I dealt with (Chris Rogers, and Adam in finance) have really streamlined this process to make it smooth and easy. No BS, no tricks, no games, just a quick discussion, test drives and negotiation on desired vehicles and price range and we made a good deal that was a win/win for me (I saved good money) as well as the dealership (they still made a reasonable profit).Everything about the lease/purchase process and the details of the vehicles (trade-in, new feature operations, warranties, title/insurance, extras, etc.) was explained clearly and concisely and I was in and out of there in about 90 minutes or so.This is the way car buying should be! If you are going to lease/purchase a vehicle, I would recommend to call Stevinson Lexus of Frederick and ask for Chris Rogers and you should expect to have a good experience and feel like a satisfied customer when you leave with your vehicle and as long as you own it.

megangoetz

Feb 21, 2014

Best car buying experience yet. Kasey was easy, no hassle and great to work with. He personally delivered the car to me and took my trade over 100 miles from the dealership. I was comparing similar vehicles at other locations and the sales and customer service completed the deal with Stevenson Lexus. Thank you Kasey.

AlexisWarren

Feb 17, 2014

Great customer service! Charles doesn't quit until he gets it right. He will go above and beyond to ensure satisfaction. I believe he knows his clientele base require a high level of customer service and respect which separates him from the pack. I will definitely use Charkes for my next Lexus!

selfjd

Feb 10, 2014

Shane Swenson made the buying experience very enjoyable. No high pressure; just responsive and professional. When we buy our next car, we will definitely seek out Shane. He was very knowledgeable and patient as we went through the buying process. We knew we wanted a Lexus, we just didn't know which one. Shane spent quite a bit of time telling us AND showing us the differences so that we could make an informed decision and be comfortable with that decision.Brian Bolanowski assisted me in learning about the car and all the high tech nuances that make a Lexus such a great car. He knew his stuff and took the time to explain it to me. He was very helpful and didn't try to overwhelm me with too much information too fast. And when I asked him to repeat certain instructions again because it took me a little extra help to understand, he did so with a smile on his face. He covered everything from the radio, the navigation, the seats, and even the spare tire. Well done.I would say that these two professionals are the reason that Stevinson Lexus will be a leader in the area for years to come.

bstrong80601

Feb 4, 2014

My wife and I have purchased vehicles from Stevinson in the past. We find that they are ALWAYS courteous and work with you in every way possible. When we went to the dealership we were not sure that the vehicle we wanted was going to work in our budget and Stevinson went above and beyond to get us what we needed so that we could make the deal happen. The financing options they had were MUCH better than the options we had found on our own. Kasey, our salesman, was fantastic to work with. He had the vehicles we were interested in ready for test drives and took care of our every need. Could not have asked for an easier time at a dealership. Keep up the great work.

Guzmanito7

Feb 1, 2014

Great customer service! I've always been skeptical about dealerships but this place truley does take care of you! We'll be buying SUV next time!

Jhoppes

Jan 30, 2014

I had always wanted a Lexus. and after leasing my first Lexus for four years. We then went back to the dealership. We had decided to lease again and after a long negotiation.. When we discussed what we wanted in the RX350 we had told the salesman we wanted the same RX350 that we first had. Once we got home with the car and had drove it for a while we discovered we did not get several items that we once had. the 6 disc CD player, Automatic windshield wipers, Garage door openers. (Now I have 3 garage door openers hanging from my sun visor, no mat in the back, no cargo carrier net in the back, no automatic dimming lights.I was very disappointed in the sales aspect of the Vehicle. I feel like I am stuck with a vehicle that is not what I thought I had for four years again. My advise to anyone is to make sure you are getting what you ask for.Dan and Jackie Hoppes.

lex14

Jan 25, 2014

When I called Stevinson, I was wishing for a sales consultant that turned out to be as good as Roger Yekel. One should not be so fortunate. The Lexus was one of three cars which we were interested in purchasing. All three vehicles satisfied our needs, price included. After an initial phone call to Stevinson to get in touch with a sales consultant is when I first met (via phone) Roger. When Diane and I actually shook his hand, we knew immediately we had a warm and friendly person in Roger. He listened to us. He understood our needs. We felt no pressure. He is extremely knowledgeable. Merle and Diane Rolfs

kayak123

Jan 17, 2014

Brian did a great job getting us into the exact Lexus we wanted at the payment we could afford! There was no pressure to get us to close a deal, only trying to get us into the car we wanted with a deal we would be happy with. Brian stayed late and came across as genuinely interested in making sure we were completely satisfied. This is the 2nd new Lexus we have purchased from Stevinson Lexus of Frederick and both times have been the best car buying experiences my wife and I have ever had. Just great customer service from everyone at the dealership!Thanks again.Anna and Jim

WyoBull

Jan 13, 2014

Having purchased many cars over the years, I was hoping that looking at higher end vehicles would bring a more enjoyable experience. After visiting the Lexus, BMW, Audi and Volvo dealers in Northern Colorado, it was crystal clear where we would be purchasing our next vehicle. Chris Rogers met us with a warm and friendly smile and a level of professionalism I can appreciate. Being in Sales and Sales Management my entire career, it is easy to spot insincerity and bush league sales tactics. We experienced not of that in dealing with Chris. He is knowledgeable, sincere and is truly there to put joy into the car buying experience with the ultimate goal of cultivating happy customers.During our investigative stage of purchasing a new car, we felt absolutely no pressure to purchase and at that point in the process. Chris never even asked for our phone number. He educated us on not only the vehicle itself, but also on the overall Lexus experience. Walking into the showroom was very warm and inviting with everyone we encountered being pleasnat and welcoming.As we make our decision to try and purchase a 2014 Lexus RX350 and entered the negotiation phase, I was prepared for a duel based on my past experience. What a surprise to find out there really was no agonizing back and forth negotiations. Chris and I calmly discussed our needs and theirs, came to an agreement where both of us were happy, and the deal was done.Jordan was very thorough and excellent to deal with in the finance office answering all our questions and making the paperwork process streamlined and simple. Audra in the parts department was very helpful in getting our accessories ordered and installed. Our custom floor mats were not in stock when we were scheduled to pick up the car so she had them drop shipped directly to our home here in Casper.When we picked up our new car, the delivery process was very organized and professional. Brian did a great job on the delivery side in taking whatever time we needed to feel comfortable operating the vehicle's high level of technology.We can highly recommend Stevinson Lexus of Frederick and will do so to all our friends and associates. I told Chris if they had a dealership in Casper or if we were living in Northern Colorado, Stevinson is the type of dealership I would be proud to work for and represent. Our experience thus far has been that good!

RayJCO

Jan 12, 2014

Each employee that I worked with was friendly, knowledgeable, and professional. They were each a pleasure to work with and made the buying experience easy and positive. Based on this experience, I would definitely recommend this dealership and also continue my business with them. Thank you.

rbhmoran

Jan 2, 2014

Kevin Kaplan is an asset to Lexus of Fredericks Service Department. He is so friendly and knowledgeable. He was very accommodating. When I could not communicate with him over the phone for an extended period of time due to a conference, he easily switched to email detailing all work that needed to be done with thorough explanations and price breakdowns. I had a lot of questions and he was flexible and I commend him for taking what must have been over an hour to concisely respond to all my concerns via email. He worked up a brilliant service plan that was customized to our vehicle needs. Also I must mention that he was very clever in putting us in a hybrid loaner car. As many parents have to do several times a day, I had to sit in a long line of cars waiting to pick up my children. It was so nice to sit there in full electric mode without having to keep the engine puffing along just to hold a space in line. That was such a selling point on the new Lexus vehicles. I hope he passes this tidbit along to the sales department.

grabers

Dec 20, 2013

What a great day I had last Saturday, December 14, 2013. My son and I visited the Stevinson Lexus dealership in Frederick to look at used cars. What started out as "just looking at used cars" turned into buying a brand new 2014 Lexus IS250. A big thank you goes to Gary Williams who went out of his way to help me get the car of my dreams. His customer service skills and knowledge goes above and beyond the norm. Normally, I am turned off by pushy and aggressive salesmen, but Gary's style was all about knowledge of the car along with super customer service skills. He definately is an asset to Stevinson Lexus of Frederick. Also, I would like to compliment Adam Fedak who did a fantastic job putting together the final financial package for me. He assured me that both Gary and hmself would continue to offer their outstanding customer service skills even for future service needs. That really impressed me. It was not all about making a sale, but about making me happy and caring about what I wanted. Kudos to Gary and Adam. I will go out of my way to to refer Gary Williams to my friends and family for future purchases. Happy holidays to everyone at Stevinson Lexus of Frederick!

worldwideatm

Dec 18, 2013

Kasey greeted us with a big smile and welcoming handshakes. We had travelled pretty far and it was worth the trip. The dealership is beautiful, cozy, warm and friendly. Kasey had our new car detailed and on display ready to go for us. He explained everything thoroughly, was not intimidating, answered all of our questions satisfactorily, and didn't hesitate to let us know any thing we needed. Kasey diligently pointed out the restrooms and snack area soon after arriving. I was able to refresh my self and get a cup of hot tea before sitting down to complete all the paper work that went very smoothly. We then had a little break and enjoyed the beautiful living area. We caught up on a little evening news and looked ast some of the cars in the showroom and then Jordan K. escorted us into his office and professionally dealt with all the paper in a timely and gentle manner. Kasey met us in Jordan's office and transitioned my husband and me into our meeting with Brian. Brian answered all my questions of the car and even synced my bluetooth for me. He was very patient, polite and kind. The area were the car was was well lighted and well located. All three gentlemen were extremely polite, knowledgable and friendly and made the purchase a delightful experience. I would go back there for another purchase and I would recommend this dealership and these three gentleman, Kasey, Brian and Jordan to all my friends and acquitances. I love my car!

jimihx

Dec 17, 2013

My wife and I went in looking for a new RX 350. It was a cloudy and rainy day. We ended up buying a used 2013 that had been in service for 10 months. The vehicle looked good considering the weather. The vehicle was black and when we got a sunny day we noticed tiny scratches over most of the body, Presumably, mostly from car wash brushes. There are several other scratches over the body in different areas. We are admittedly terribly 'picky' about our vehicles. Kasey did have us bring the vehicle back and the dealership did another detail on the vehicle. The car did look good after it was detailed again. But, when the sun came up again, it had not eliminated that many of the scratches. I blame ourselves for buying a used vehicle and then on a cloudy and rainy day. Obviously, the person who had used it did not have the same standards as we have, and we understand. Overall, we are pleased with the vehicle.I want to add that Kasey (Goodrich) was very pleasant to work with and contacted us several times to follow up. I would recommend him to everyone. The dealership has also been very good so far. We moved from another state where we had owned 4 other Lexus vehicles in the past.

Walters163

Dec 16, 2013

The customer service at Stevinson Lexus is beyond reproach. The level at which they treat their customers makes joining the Lexus Family an incredible experience one will want to experience over and over. My wife and I are sold on, not only the Lexus line of vehicles, but more importantly the incredible service one gets through Stevinson Lexus. This experience was only exemplified by having the pleasure of being served by Kasey Goodrich. This person doesn't sell vehicles, he sells a service that goes beyond the ownership of vehicle. Kasey ensured we were treated promptly and with such courtesy that it would be my recommendation to anyone wishing to purchase a Lexus from this dealership to go through this gentleman. His service also went further than just the selling of the vehicle. Kasey followed up with us and ensured we were nothing less then pleased with our purchase. He also sent us a heart felt card, written by his daughter, that real showed how far he will take his customer service with a personal touch. All in all anyone looking to purchase a vehicle should look no further than that of a Lexus. The comfort, luxury and accommodations one gets from a Lexus vehicle is only surpassed by the amazing customer service shown and experience at Stevinson Lexus. The financing available by Lexus Financial also makes ownership of a Lexus a reality for those who are under the impression they would never be able to acquire such a luxurious vehicle. Adam Fedak also developed such a professional, comfortable and stress free atmosphere during the financing portion of our experience. We did not feel pressured and the explanation of all that Lexus Financial had to offer was incredible. I would recommend, and already have, going to Stevinson Lexus and assured those I spoke with that they would not be disappointed.

LynnMatson

Dec 11, 2013

My wife and I had just been in an automobile accident but had not yet heard if our vehicle had been totaled. Shane and Anthony agreed to let us write up a lease with the contingency that the lease be voided if our vehicle were not to b e totaled. Fortunately our vehicle was a total loss and were were able to begin driving a new Lexus without delay. I appreciated the no-nonsense pricing that allowed us to lease the car at a fair price based upon my internet research. This is our first experience with Lexus and I am very impressed.Lynn Matson

thekeyster

Dec 9, 2013

A very nice experience. Kasey showed us our options and really worked with us on a few dings/repairs we wanted done. The process was quick and painless. We bought a Lexus with some deep scratches and dropped it of with the service department. Kasey called several times to give us updates which was very helpful. The entire time we had a loaner car which was great. This dealer seems better than any typical dealer I've been to.

Acadia10

Dec 2, 2013

Both Shane and Adam were great to work with. I had initally picked an Acadia that I was a little uncomfortable with the condition, but was still moving forward due to the comfort and trust I had in Shane to take care of the issues. However I spotted another Acadia on the lot which was perfect, meeting all the requirements I had. Shane and Adam worked seamlessly to help me swap the two Acadia's and within an hour I was a very happy and satified customer! Shane Swenson and Adam Fedak certianly do put he customer first! Thank you for a great experience.Alex Craig

MamaMD1

Nov 29, 2013

I had an exceptional experience purchasing my very first Lexus. I was impressed by the customer service I received from everyone there! It was a no hassle, no pressure environment. Chris was a joy to work with! I look forward my new car and many years as a Lexus customer!

Ankarlo

Nov 26, 2013

Nate Barnett was extremely helpful, professional and friendly. Then Adam and Brian were awesome to work with as well. The entire dealership was top notch! We were very impressed and love our Lexus!

dmpree

Nov 20, 2013

This dealer was very easy to do business. Jeff was very friendly and did not pressure us in any way. Their price was in the range I expected to pay for the vehicle and I received what I expected for my trade in. Thanks Jeff, I really enjoyed my car buying experience with Stevinson Lexus of Frederick.

KJohn28

Nov 14, 2013

I am very pleased with my pre-owned Lexus ES 350. Gary Williams was very knowledgeable about the Lexus brand and cited his own experience owning an ES 350. Gary listened to what my expectations were regarding the purchase, and we were able to quickly come to resolution. I did not want to haggle over the car's price. Instead, we collaboratively found a compromise. Jordan Kroneberger quickly moved me through the financing (I was preapproved) so that from test drive, contract negotiation, trade in, financing, Lexus orientation, to drive home was less than four hours. I truly appreciated the entire dealerships professionalism.

jodideluca

Nov 13, 2013

In the past year and a half, my experience with Stevinson Lexus of Frederick, and Ms. Sheila Foley in the service department, exemplifies professionalism and quality service at its best! Ms. Foley is indeed an asset to Stevinson Lexus of Frederick. The individuals I refer to Stevinson Lexus of Frederick, are in large part due to the quality of customer care and service provided by Ms. Foley. I have not had the same quality of customer care or service from other Lexus Dealers. It is reassuring to know that quality service still exists. Future vehicle purchases will definitely be with Stevinson Lexus of Frederick.Jodi De Luca, Ph.D.November, 2013

BenLieber

Nov 12, 2013

GREAT Experience with Roger. He was friendly, thorough, not pushy and extremely helpful. I am happy with the car, the price paid, and the process overall. My only complaint was with Adam Fedak - I had to tell him three times that I wasn't interested in the additional maintenance packages. He was extremely friendly until I said no the final time, after which he became a bit short. Overall a great experience, and I would recommend this dealership and Roger specifically to other consumers.

Clarkentcolo

Nov 10, 2013

My Partner and I have been doing business with this dealership for over two years. I love this place. So far we have purchased 4 brand new Lexus vehicles from this dealership. They have treated us well from day one. Our relationship started when we brought our old ran down RX400h in for service, they treated us like royalty. Opening doors for us, offering free beverages and treating us with loads of respect. At this point I knew I would be Lexus for life. Last weekend we bought two new cars... a RX450h and an ES300h. We love this place and will be back again and again... by the way, if you are looking for a great salesperson ask for Michaell Cangelosi, he is the best.

karenforeman

Nov 10, 2013

Gary went out of his way to help me. Picked up the other key for my trade-in up in my area instead of me traveling back down to Stevinson.

SusanKolo636x5

Nov 9, 2013

We have been working very closely with Michaell Cangelosi for a few months. Michaell was very patient with us during our purchase. Admittedly it has taken us a few months to finally make our decision. Once we finally was ready to take the plunge we traded in our RX450h for an ES300h off the showroom. Our buying experience was so wonderful that we came back to the dealership the NEXT DAY and purchased a second vehicle from Mr Cangelosi!! We couldn't resist the urge to get another car from this great dealership. We have nothing but good things to say about our salesperson and our experience... we would LOVE to come back and buy another car... but will have to hold off at least another year. Thanks.

mthompson6a

Nov 8, 2013

Michaell was great to work with. Very little pressure. Helped us see our savings on fuel with a hybrid vs gas RX. Very thorough with delivery. Went above and beyond with helping us research the right car for us. I would recommend him to anyone!

Jdchmbrln

Nov 7, 2013

Kasey was so knowledgable about the brand and was able to answer everyone of our questions. The process was extremely positive and we would recommend this dealership to friends and family.

barb80304

Nov 4, 2013

Gary Williams was very knowledgeable, helpful and patient while I went through the process of determining which new (to me) vehicle would work best for me. I took multiple test drives over different visits and never once felt pressured to make a decision. Once I decided the process was easy and speedy compared to experiences at other dealerships. I was offered a healthy lunch while I waited and was appreciative of the delivery service offered to help get me home.I'm looking forward to being a very happy Lexus owner! Thanks Gary!

nrgoble

Nov 4, 2013

Chris was an outstanding sales consultant. His vast knowledge of Lexus vehicles was immediately apparent. We also greatly appreciated and were impressed by his no pressure sales approach. He spent as much time as was required to insure he had answered every question we had and explained important detail of our new vehicle. He truly exceeded our expectations and we will definitely return to Stevinson Lexus for our next vehicle.

pattyscholten

Oct 27, 2013

i just want to say we had the best experience ever with Chris Rogers when we bought our cars. he was the kind of salesman I think everyone wants to deal with. He was helpful without being pushy, he was friendly and was able to answer all our questions. We really enjoyed wiorking with him. Our whole experience with Stevinson Lexus was amazing. I wont go anywhere else now and I'll be sure to seek out Chris Rogers again.Thanks Chris for making our car buying so easy and comfortable.Patty and Bob Scholten

janicesavage

Oct 25, 2013

I had three appointments with different Lexus dealerships. I cancelled two of them after talking with Michael Cangelosi as I actually was enjoying the sales experience with him. I have not enjoyed purchasing a new vehicle for years as I have with Michael.Although Frederick is 55 miles aways from my home one way, it's worth the pleasant experience. The interaction with both Michael Cangelosi and Jordan Kronberger was professional and delightful.I look forward to a long and lasting relationship with Stevinson Lexus of Frederick.Janice Savage

thenewk

Oct 21, 2013

Chris Roger and Anthony Banno provided excellent service (as usual) when I exchanged my 2013 GS 350 for a new LS460 F-Sport and used their one-pay lease. Good work, guys.

Bighornvan

Oct 17, 2013

Kasey Did an excellent job. Found the price that made the deal possible. Worked out the details on the phone and was very considerate of my time when I turned in my previous leased Lexus and picked up my new one. He has a manner and approach that builds confidence.

drewkell

Oct 9, 2013

I'm in sales and I have been for the last 25 years. David Barney is a sales professional and did a wonderful job. I plan on doing repeat business with him when I am in the market for a new or used Lexus. Your dealership exudes excellence so it's no wonder your reputation for service is so good. Kudos to David and his prompt follow-up on our opinion of the car and helping us figure out the cars compatibility with the garage door opener. Great job my wife and I our very impressed so far... Thank you, Drew Kell

dean007g

Oct 8, 2013

Thanks so much for a great car at a great price and making the transaction seamless! Sorry I kept you past your closing time. See you soon!

MattOpperman

Oct 8, 2013

I was in the market for a particular vehicle- Honda Ridgeline and Stevinson Lexus had one from a trade in. I was meet by Jeff Farley shown the car and had a test drive. Jeff answered all my questions and was very knowledgeable about the vehicle as well. The sales team really worked with me on my budget for the car. There was a little miscommunication on the history of the car, but all was put right by both Jeff and the service staff to get the vehicle serviced and ready for me. I was very impressed with Stevinson Lexus professional manner from sales to finance (even though I paid cash) to the service techs. This experience put my faith back in car dealerships that there are good ones out there. Highly recommend Stevinson Lexus!

OneLexusBuyer

Sep 29, 2013

He called me the day after I made a quote on truecar.com. It was very nice of him to pick me up from where I live and drive me all the way to the dealership, since I told him I did not have a car. When we got there, he showed me around, and I realized that it is super clean everywhere, even at the place where they wash the cars. It was about the lunch time when we got there. I was surprised that he offered me a lunch at their company. When it comes to the numbers, I did not get exactly the price I had in my mind, but it was close. I know this is something that Kasey couldn't decide all by himself, because at the end he had his manager come to me and negotiate with me.

pdcapri

Sep 25, 2013

I had an excellent experience at Stevinson Lexus of Frederick working with Mr. Michaell Cangelosi.After searching for a car for more than two weeks and experiencing less than admirable customer service fromother high end dealerships, I was pleased to have the opportunity to work with a true professional businessman.Michaell took the time to forge a relationship and give me the confidence to commit to a deal with Stevinson. I would highly recommend Michaell and Stevinson Lexus of Frederick to all of my friends who are looking to buy froma first class dealership. I left Stevinson Lexus knowing that it was the beginning of a relationship rather than the end of a car deal.Sincerely.Phillip CapriCastle Pines, CO

nyulia

Sep 6, 2013

Thanks to Ron Domenico in the Service Dept for recommending me to see Chris Rogers! Buying a car can be a painful experience and Chris was really great to work with and found the right pre-owned RX for me. Chris was friendly and helpful and made sure to "take care of me" to find the right vehicle for me and my budget!!

dcarnone

Sep 3, 2013

Our experience was excellent from the moment we arrived to the moment we drove off in our new vehicle. Gary Williams (Sales Consultant) made us feel very comfortable. It was a pleasure dealing with him and he never once made us feel pressured in making our decision. Gary was very knowledgeable and took the needed time to answer all the various questions we had pertaining to our purchase. All parties that we have had the pleasure to come into contact with at Stevinson Lexus have made us feel like part of the Lexus family.Thanks Guys!

CynthiaHDo

Aug 31, 2013

Kasey Goodrich is a great saleman and very helpful, answer all of my questions. He is willing to go above and beyond to help me through my purchased of RX350 smoothly. I would definitely refer this dealer to others and especially Kasey.

kegan2

Aug 30, 2013

We had a wonderful experience with this Lexus Dealership and Gary Williams was great. He was great about explaining the ins and outs of the car, how things worked. He got in touch with us when our loan was going through and let us know how it was progressing.

cjbarrett

Aug 27, 2013

I would highly recommend Kasey. As a single woman, I felt he treated me fairly. This is my 3rd Lexus, my first one from the dealership in Frederick. I went to the Lakewood Dealership, as in the past, but never quite felt I was looked at seriously. I went back 3 times, and to this day I have not had any follow up. Kasey made it so simple, right down to the delivery of the car at my home complete with instructions and all the paperwork ready to sign. I appreciated the extra mile he did to complete the deal. Thanks Kasey!

MrMikeSamSue

Aug 27, 2013

I had owned a 2002 Lexus LS 430 that had been serviced at Stevinson Lexus, and really liked the whole experience of their service. About 6 weeks ago I got a call from one of their sales people saying he had a customer interested in my car if I was willing to trade it in. I had been considering purchasing a Toyota Prius, so asked if they had any on the lot. They had two, so I felt we might well make a deal. I brought the car in and had it appraised. I thought their appraisal was a bit low, but within reach of a deal. Wife and I drove the Prius, and liked it very much. Their price for the Prius seemed high too, and they were asking a $500+ paper processing fee. In the end we ended up about $2000 apart. The dealership indicated no price flexibility despite the fact that they had initiated the contact. In any case, we left since I had no need to get rid of the Lexus. Then about 2 weeks ago the salesman we had been working with said they had not sold the Prius, and were about to wholesale it. He said they had dropped the price significantly and wondered if we were interested in it. I said yes we were, and the next day we went in and closed the deal. In the end I probably paid $500 less than I would have been willing to pay at the start of the process, but that was to my benefit. All told I am satisfied with the experience, just wished we had reached the same outcome 6 weeks earlier.

Used car buyer

Aug 25, 2013

Awesome experience. Salesman was very easy to work with and the process was as painless as it gets.

laile6831

Aug 25, 2013

This has been the best car buying experience I've had to date. Chris was extremely friendly through the whole experience, and when we test drove the car, he really showed us what the car could do! Very impressive. We were not looking to purchase a car that day, but through patience and wonderful explanation, we realized that we could comfortably drive away in our dream car immediately! Top notch service and patience from the whole team.

Snappydriver138

Aug 25, 2013

We were going to get our old Lexus serviced. Then we drove the new car (2010). The drive changed our mind totally! Chris Rogers was great while out for the test drive and the information about the car. It doesn't hurt that he is simply a nice guy! Paperwork went smoothly as did the time spent with the loan gentleman. I appreciated all the last minute instructions given by Brian Bolanowski. By the time you are ready to leave, you forget all that Chris told you!!When we bought our first Lexus, the salesman breezed through the workings of the car. Again, by the time we left, we forgot all. It stormed so thing fierce and I couldn't find the windshield wipers! Brian's job is an added bonus.Good experience and we are having fun driving our Hybrid!!

vanderrhoffj

Aug 24, 2013

I have purchased or leased dozens of cars over the years and this was the best buying experience I have ever had! Michaell Cangelosi was the key to this great experience. He was very professional, friendly and respectful. He is very knowledgeable thorough and guided me through the entire process explaining each and every possible option to buy or lease the vehicle. He is also very low-key and did not try to "sell" me on anything but instead, pointed out various advantages or disadvantages for each option so I could make a more informed decision. 24 hours after we drove away in our new Lexus, Michaell called me to ensure that all was well and to see if I had any questions. Michaell really understands customer service! I would recommend Michaell to anyone wanting to purchase a vehicle at Stevinson Lexus. Thanks Michaell!

Gerwin

Aug 23, 2013

My husband and I were not looking forward to spending our day dealing with car salesmen, but we were lucky and found a car on our first stop. Best of all, we were greeted by Gary Williams and he was awesome! Gary was very pleasant to work with and was professional, accommodating and very knowledgeable of the car we were shopping for. He was also a grand host with the most best tasting cookies in all of the land and he also knows how to make a nice cup of tea and coffee. In other words, he buttered us up pretty good and we liked it!Furthermore, my husband has been very impressed with the detailing work your technicians have done on the car. It is a very nice and clean used car that was priced right. Thanks.

723211

Aug 20, 2013

Great job in selling me a car. You were able to make the price of the car work for us so we could buy now. Your service has been great

Bruce2013

Aug 20, 2013

Kasey was very helpful with our purchase of a new ES350, and a certified pre-owned RX350, which were purchased the same day, with 2 trade in vehicles.We noticed that the ES350 had a shimmy and a few days later contacted the dealer, and the tires were rebalanced, and the shimmy wascorrected.The used RX350 is a very nice riding vehicle, and we knew we would like it, because our neighbors have one, which is a 2012 model.The ES350 was still rough riding, and we felt something was wrong with it. We had a Avalon, and the LS460, and the ES350's ride was not very good!We called, and talked to Kasey about it, and he said to bring it back. We had him drive our car, and then we drove 2 other ES350s.One of the cars had Michelin tires, and rode fine. Ours and another ES350 had Bridgestone tires and had a poor ride.Kacey noticed the difference, and the dealer will order Michelin tires for our car. We were so happy that this will take care of the problem.We appreciated Kacey helping us with this concern, and we will be buying Lexus cars in the future.Brian Bolanowski was very helpful getting the phones, garage openers, and everything else operational for us.

2aussies

Aug 3, 2013

We went in for a test ride with no intentions of actually buying a Lexus. After the amazing driving experience in the RX350, it was even more amazing to interact with the Stevinson Lexus staff, especially Chris Rogers. The were friendly, polite, knowledgeable, and worked hard for us to arrange to trade-in our old vehicle and apply the value to a one-pay lease up front. Viola ! In a short time we leased a new RX350 for 27 months and can't be happier.After the purchase Chris Rogers went out of his way to pick up our RX and have the paint and interior treatments applied, and then returned the vehicle to us, even loaning us an RX Hybrid to drive while this was being done. unheard of for us.Overall, we could not be happier, with the RX350 or the dealer, or our Sales person Chris Rogers.

susanjean

Aug 2, 2013

Gary and the dealership were professional and courteous. Gary was personable, helpful, knowledgeable and pleasant. Would recommend Gary to any prospective buyers from our area.

Kjg80521

Aug 1, 2013

Working with Chris Rogers to buy a new car is an absolute pleasure. No hassle, no pressure. Simple facts, straight up. I would recommend Chris and this dealership to any of my friends or family!

arensont

Jul 30, 2013

Michaell did an excellent job- soup to nuts -answering every question I posed to him regarding my new vehicle. Each time I've talked to him, both before and after the sale, he has led me in the right direction and met or usually exceeded my expectations when it came down to "anything Lexus." My experience with him is a main reason I bought my Hybrid six to twelve months earlier than I was planning. Need I say more? PS- thanks for the low down on loading my favorite stations into the stereo!

sjconner

Jul 30, 2013

Kasey showed us the RX350, it's exceptional quality, and worked toward a fair price. He was able to help us compare and select between the Lexus RX350 and a Nissan Murano. Customer service was exceptional at all levels.

Bobbijogarcia

Jul 29, 2013

I would recommend this dealership because the overall experience we had when we bought our new 2014 Lexus IS. Kasey Goodrich our salesman listened to what we were looking for and gave us the car that was perfect for us. We were having such a great experience we bought a second vehicle from them. We got a 2010 Toyota tundra and they gave us a fair deal. Even after the final sale Kasey has been available to us for any questions and follow up we needed.

maryruddy

Jul 29, 2013

The car we were interested in was available and in stock. We did the finance application IAdam), proof of insurance and were driving away in less than 3 hrs. Gary went over all the features and made sure we knew we could come back at any time to get a refresher.

joanheller

Jul 28, 2013

How would I describe my experience at Stevinson Lexus of Frederick? I would have to use words like professional, friendly, positive and first class. Nate and Travis were knowledgeable, patient and really listened to my concerns and questions. Brian taught me how to use the many great features on my IS250 with patience and humor. Through the entire process, I felt appreciated and respected. Scott leads a great team and his willingness to find me the exact car that I wanted and sharing his time with me meant a lot. I am in sales myself and appreciate a low pressure, knowledgeable team. The facility is beautiful and everyone I encountered was pleasant and helpful.

GaryCarlita

Jul 26, 2013

Michael and adam spent almost 5 hrs with us in test driving two 4x4s and sitting down with us and discussing costs. We settled on what best fit our finances. They were not high pressure salesmen. What took so long was my credit score. They still came up with a solution which we agreed on. I got what I wanted and am happy. Thank you Michael and Adam. Gary

jen51870

Jul 21, 2013

This was our first Lexus purchase and the overall experience was impressive, especially with everyone we interacted with at Stevinson. From my first email contact with Kasey, through to the delivery of our vehicle, everyone went above and beyond to make sure we were comfortable and satisfied. Kasey made what can be a bit of a stressful time much less so. His personality is laid back, down to earth, friendly, and he has a great sense of humor. He was professional all the way. He was incredibly responsive and willing to answer my numerous questions before we even stepped foot on the lot. Adam made the financing step a breeze. He is efficient and was able to answer any question we had. His positive energy is infectious and refreshing.Brian was incredibly patient as much of the fancy technology was all new to me. :) He was willing to spend as much time as it took for me to feel safe and comfortable driving away for the first time. Everyone made us feel as if we were part of a new family, even before we made our final decision. The customer service provided by every single person there in the dealership is amazing and refreshing.

lehrburger

Jul 19, 2013

We just purchased a 2010 CPO Lexus RX450h and couldn't be happier with the entire experience. From the moment we contacted Michael, our salesman, to the second we stepped on to the dealership and then on out the door with our new car, the whole process was smooth. We would not hesitate using Stevinson Lexus of Frederick again for purchasing future vehicles. The customer service you receive with Lexus in general no matter where you are in the country is impeccable BUT this dealership has certainly raised that bar even higher! Thanks to Michael Cangelosi we had a pressure free, laid back experience from start to finish and a car we are truly in love with.

NoeMae

Jul 14, 2013

This is my 3rd Lexus, but my first purchase with Stevinson Lexus of Fredrick. Wow! What can I say. This new car lease experience was the best car purchase I have ever had. Starting with the email newsletter promoting a great deal on the lease followed by immediate contact by my salesman and test drive, they offered awesome finance services, answered all my millions of questions that just blew my mind, and finally to the delivery of the my new car to my door; it was simple to do and I am very happy that I chose Lexus vs any other make. I highly recommend Stevinson Lexus of Fredrick. And the car? 2013 Lexus CT 200h...I'm so excited to be on the road in this car.

Trouble002

Jul 10, 2013

Gary was professional in every way. He had tremendous knowledge about the Lexus line of cars. He worked fast and did not keep us hanging around the dealership for hours. I would recommend him to any one looking to buy a Lexus as his experience with these cars was unmatched by any other dealership I spoke with.

larrys2232

Jul 7, 2013

We were very impressed with the customer service we received from Nate Barnett. He was very professional, never made us feel pressured. He answered all of our questions about the car, very knowledgable. He offered us beverages and snacks, very welcoming. We did not intend to purchase a car that day, however, Nate made it so easy for us that we were ready to buy. He asked us the right questions and recommended the perfect car for us. We would highly recommend Nate to all of our friends and relatives. You are lucky to have someone like Nate on your team. We hope that he gets the recognition he deserves! Excellent!!!!Sincerely,Larry and Rosella Segura

reneehinkle

Jul 2, 2013

Chris Rogers was wonderful. Loved his knowledge and experience with the RX model of vehicles. He answered all my questions and concerns and showed us the best value for our dollar. He showed us that this was the best time to purchase a new RX model then wait till the fall of 2014. We would get more for our 2010 RX350 now in trade-in then to wait until the new model design came out. We were under the understanding that Lexus changed the model design every 5 years on the RX models, so that was our reasoning in waiting until the fall of 2014. But after visiting with Chris we found out that Lexus won't be changing the model design until 2016. Thank God I found Chris, because with his knowledge we saved thousands of dollars by buying a new 2013 RX450h NOW! We recommend Stevinson Lexus dealership to everyone. There honest and great people to work with. Ask for Chris Rogers he's there top man. Keep up the good work!!!!!!!!!!!!!!!!!!!

normanparker2014IS250

Jul 1, 2013

Purchased a new Lexus from Chris Rogers and his team at Stevinson Lexus in Frederick. It was a great experience. Chris was very knowledgeable and listened to my needs. He then found the right car and price to meet my needs. Adam in Financing made me feel comfortable and quickly completed the paperwork.Brian Bolanowski did a great job educating me on all the technology in the car.I would recommend Stevinson Lexus to anyone looking for a new car. Call Chris Rogers and he will take care of you.

msp2013

Jun 30, 2013

Chris Rogers was GREAT! If you are looking for a Lexus, you have to see Chris at Stevinson Lexus in Fredrick. It was my easiest and most satisfying car buying experience in 20 years. Chris goes out of his way to help you understand everything that he, the Stevinson dealership and Lexus will do to stand behind the car and ensure you have a great experience. The test drive was phenomenal. I learned more about the Lexus SUV in the test drive than I could have on my own in 6 months. If you are looking for a new Lexus, you have to go to Stevinson and see Chris and his support team. In addition, Adam in Finance made everything so easy and quick. Brian Bolanowski, our technical specialist, was super helpful in explaining everything bit of technology on the SUV. He programmed my phone, set everything up and taught me how to do it as well. I would definitely buy another Lexus from Chris and the Stevinson team.Mary Parker

joycegreenfield

Jun 26, 2013

Kasy was very knowledgable about our car, even though he was a new employee. We loved his personality, commentment to his family and had a great sense of humor. His commentment to customer service was definitely obvious. He wanted his customers to be very satisfied with our customer service.

judygivens

Jun 25, 2013

Our experience is ongoing and excellent. We have used this dealership for our Lexus automobiles since we have moved to Colorado 6 years ago.Service department has always been excellent.We have purchased 2 cars from this dealership as well as trading in two Lexus cars - on all counts our experience was pleasant, free of hassles and all employees are respectful professionals. Kasey Goodrich, our salesperson, was very accommodating and we appreciated professionalism. Financing was easy and all forms were thoroughly explained.I would recommend this dealership without hesitation.

rrrrgray

Jun 22, 2013

Losing a vehicle is hard anyway, why have an even harder time when you need to purchase a new one? The experience at Stevinson Lexus of Frederick was fairly quick and painless. We worked with Chris Rogers who was very knowledgeable, honest and sincere. He took us on a test drive that was like no other I have ever been on. He really showed how the vehicle would perform in extreme road conditions. That was really smart. I came into the store just looking and left with a wonderful 'new-to-me' Lexus! Thanks Stevinson Lexus and a huge thank you to Chris Rogers....go see him, he's the best!

Celmer62840

Jun 17, 2013

This was the easiest purchase of a new car that I have had in 55 years of car-buying. Kasey was great to work with, responded with direct answers to our questions, provided exactly what we needed, and was personable in the process. I would definitely recommend both this person and this dealership.

jkopina

Jun 12, 2013

As a financial advisor, I've helped people make large "purchase" decisions for many years. When purchasing a tangible product such as a vehicle or something intangible like investments or insurance, there is no shortage of places a customer can go to find what they need. The only difference that any of us have, is our committment to doing what's right for the people we work with. Gary Williams was wonderfully patient in helping me find, and eventually purchase, a vehicle that is perfect for what I need. It is clear that it was the culture of your dealership that brought the two of you together. From the receptionist (I apologize for not knowing her name) to everyone on the floor and in the service area, it was great to see how everyone pays attention to how a customer is greeted and made to feel welcome.

bkupton

Jun 11, 2013

First of all, I love my new car!! Kasey and Matt made the experience easy and stress free. They explained the functions of the car and offered the class to learn more. We were in a hurry that morning and had driven 6 hours with the grandkids, they offered food and drinks which the grand daughter took advantage of. The service was great and I would recommend Stevinson Lexus to all my friends!! Brenda Upton

greeleyhortons

Jun 10, 2013

Great experience! Employees helpful, understanding, and courteous, especially Kasey Goodrich in working out a deal for us. Adam Fedak skilfully navigated us through the paperwork maze, and Brian Bolanowski carefully explained all the pertinent intricacies of the RX 450H.

karbear2477

Jun 6, 2013

Kasey was great to work with and very responsive. Once our deal as done he had all the paperwork ready to go so we didn't have to spend hours finalizing the deal.

terazone

Jun 5, 2013

Gary Williams was an excellent salesman. He had extensive knowledge about the Lexus (both my old and my new) and was very helpful with programming the car for me and walking through all the features. He was really fun to be with....fun test drive, quick with answers, laughed a lot, yet straight forward when it came time for business. Gary was excited for me and about me owning this new Lexus, which made the whole lengthy process of purchasing a car lots more fun and exciting for me. Adam Fedak, the finance manager, was also really great. The computers crashed on Memorial Day when I purchased the car, so when I came back the next day to finish the paperwork, Fedak had the documents ready for me along with my credit report findings and necessary information for my insurance company. Smooth and easy, respectful and fun. Adrienne Terenzoni

mikedaly0810

Jun 3, 2013

I was referred to Lexus from a good friend who purchased a 2013 Lexus ES back in Sept 2012. Initially I worked with Harold Klein and he was very helpful with my purchasing of a new 2013 Lexus ES. After the purchase I had to await the car being shipped out to Colorado. During the time frame Harold made a decision to leave Lexus of Frederick. However, Gary Williams stepped right in and Gary was very professional, kept me in the loop as to the arrival of my car and overall Gary was a real pleasure to work with. I will refer anybody that is interested in a Lexus to Gary in the future. In addition, I want to give kudos to Brian Bolanowski who was very helpful with showing me all the great functions of the car and making me feel very comfortable as I drive my new car out of the dealership. Overall, I had a great experience with Lexus of Frederick and with the staff mentioned above. I look forward to enjoying my new car in addition to working with Gary in the future with a new Lexus vehicle.Mike

trouter01

May 30, 2013

Gary was very at ease with his presentation and knew the features of the car in and out. He was not high pressure but provided solutions to make the financials meet my goal price. He also was very polite and gave me space to make an informed decision. In addition, whenever Gary was tied up, the other staff was very accomodating with any questions or needs I had.

bmilano

May 23, 2013

Kasey was very thorough and quick in followup. He is knowledgeable about the product and personable and easy with which to work. Paperwork was quick to complete. Thorough lesson in the equipment on the RX350 and especially features that were different from my previous RX 350. Will return for my next car and for sure will deal with Kasey. This is my third car from Stevinson Lexus of Frederick.

cmesersc

May 22, 2013

I would like to thank Chris Rogers for his excellent customer service, and his great attitude in assisting me in my recent car purchase. His disposition made my experience enjoyable, exciting, and fun. He assisted me in every aspect of my purchase and has made me a customer for life. He should be commended for his ability to make such a large purchase enjoyable.Thank you for your time.

maproksch

May 21, 2013

Because this visit was for the purchase of a new vehicle, I did not rate the quality of work as I didn't have any work done.

JoeWilich

May 18, 2013

Shane and Dave are exceptionally helpful, friendly and go the extra mile to assure customer satisfaction. They both take their time (i.e., don't rush you) and answer all questions fully.Shane provided a very thorough explanation of the vehicle features, and helped set up the phone and navigations systems.I highly recommend this dealership, and especially Shane and David.

Jasa5501

May 15, 2013

I had been looking for a Lexus and had done a bit of research and knew what I wanted and what I was willing to pay. Our local paper had an ad from Stevinson Lexus with a salesperson from the small town I live in. I called his cell and he was off that day but agreed to meet me at the dealership. I drove the car for about 10 minutes and was sure it was what I wanted. I gave him my requirements and with a little give and take I was driving off the lot within 2 hours. I have purchased several vehicles and this was by far the easiest one to date. I am extremely happy with my new car and will highly recommend Stevinson Lexus to anyone who will listen. Kacey Goodrich is an asset for sure and Brian Bolanowski was very helpful showing me all the features of the car.

FABaker

May 10, 2013

Excellent team! Love this dealership, great on all levels! Have purchased a few vehicles from them and we are always happy and satisfied with the service and staff!!! I would recommend this dealership to everyone! High quality and dependable vehicles! I will always return to Stevenson Lexus of Frederick! Matt Beeson, Nick Guzman, Travis Graves, Brian Bolownoski and Matt Waygood are outstanding and took care of exactly what we came for.

janiced

May 7, 2013

amazing teamwork great dealership I am a customer for life!!!

RitaM55

May 7, 2013

Our recent car buying experience with Chris Rogers was the best experience we have ever had in over 35 years and several cars purchased. We have very unique needs with our disabled daughter and Chris was attentive, caring and had a kind understanding of what we need in a vehicle. Not only did we not feel pressured with our purchase, we were guided to exactly what we needed and at a great price! This experience was refreshing and encouraging to know that sales representatives like Chris are out there willing to listen in order to help customers and even take the time to offer us a snack when our daughter was getting hungry! From the beginning of the sales process to the lessons on how to use the navigational system, we appreciate the style of sales and customer service you offer.

Gaela

May 6, 2013

Our contact with Kasey Goodrich was excellent, personable, and respectful. We were thinking of upgrading to a new vehicle, and he along with Adam Fedak and manager Jeff Farley help us accomplish that goal.

tracieflemmer

May 6, 2013

I had a wounderful experience at Stevinson of Frederick, from the time I walked in till the time I was signing the contract, everyone was so helpful and friendly, and made me feel very special!I will NEVER buy from another dealership again because the way everyone was to me! Thank you so much for helping me buy my dream car!Thank you Tracie Flemmer

EarthlinkCO

May 5, 2013

I was very pleased with Michaell Cangelosi's professional and courteous service!! He has, "Angel," in his name and he acts like an Angel! He went an extra mile to make sure that I was satisfied with everything!! He drove several models with me, as requested and explained all the details, features and differences. He made sure that I was satisfied with all my research. He reminded me of the famous movie, "Michael," directed by Nora Ephron and the actor John Travolta, who is a genius, but still down to earth guy. He stayed longer to make sure that all my paperwork was done and that my car was ready. I felt very relaxed and had a great experience. Michaell offered me a World Class Service!! I highly recommend to look for Michaell when you arrive at the dealership. Shane is another great guy. Anthony Banno, general manager is quite helpful with a great smile and very courteous service!! I believe everything trickles down from the top. Whenever there is an excellent leadership from the higher level, the entire team is good and customers like me experience the joy and comfort ;) I loved my Lexus buying experience at the Stevinson Lexus of Fredrick in Colorado!!!!!All the best, -Christopher

lkicks29

May 5, 2013

Great service and great cars. I was treated amazing the whole time I was there, as well as my family. Michael was awesome about explaining everything in full detail to me, so that by the time I left the dealership I felt confident and knowledgeable about my purchase. This is the second Lexus I bought, and I must say I am hooked! Aside from the wonderful cars and the quality they bring to the table, the dealership experience at Stevinson by far blows away any of the competition. I usually dread going to dealerships, but not when it involves my Lexus :).

mlong247

May 4, 2013

Overall I was happy with the experience at Stevinson Lexus. I buying experience was great. Gary (the sales person that I worked with) was a really nice guy and not pushy at all. I still think I could have done a little better on the price I ended up paying, but that is really more my fault than that of the dealership. I would purchase from them again if I purchased another Lexus.

mina_r

Apr 30, 2013

This is the second vechile I have purchased from Stevinson Lexus. Im not even sure why I have gone to other dealerships but I do know I will not go any where else for my future purchases. My sales man Gary Williams and everyone there at Stevinson Lexus of Frederick was very professional, I got an amazing deal, I left very satisfied with my purchase! Nathan Barnett took the time to show me all of the features in my car and answered any questions I had. Travis in financing was also amazing, and a special thanks to Kevin in service for making sure any issues I had with my vechile were taken care of! I highly recomend this dealership if you want a great atmoshphere, quality selection of cars, friendly well trained, honest staff!Thanks guys for everythingOne satisfied customer "AGAIN" Mina Rodriguez

Limey1234

Apr 29, 2013

We purchased an LX 570 from Shane Swenson, he was very helpfull in our purchase we would not hesitate to purchase from this dealership again and Shane would be our salesman, also as a side note we were looking at purchasing a different brand car and he helped us with that too with no benifit to him, excellent service :)

kimachziger

Apr 28, 2013

Just bought my 3rd Lexus and had a great experience working with Gary Williams. He was knowledgeable and helpful and patient with me as I made my decision on my new 460GX.

plonker123

Apr 27, 2013

Nate was very helpful and knowledgable on our new Lexus. He made the set up easy, and was super friendly while doing it. He is an asset to Stevenson Lexus.

pookyj

Apr 26, 2013

Kassey was Awesome very friendly and funny very knowledgeable you are very lucky to have him I believe he will be your top seller.ThanksHeather Ambler

Jennericlove

Apr 22, 2013

We had a wonderful experience with Chris Rogers- he was very friendly and knowledgeable and respectful. Our time spent at Lexus from the moment that we entered the building was a great one- Chris took excellent care of us and our time spent with Adam and Nate was also a pleasure! We had encountered some terrible sales people at other dealerships in our search for the right car but Lexus in Frederick put us at ease and we could not be happier- Thank you!

Jimf80503

Apr 22, 2013

Chris Rogers has assisted me with my last two purchases at Stevinson Lexus. His knowledge is outstanding regarding Lexus products and his friendliness has always been evident in his treatment to me and my family. The service department has been outstanding in taking care of any issue and servicing our vehicles. I would recommend both the service department and Chris Rogers to you for your next purchase of a Lexus vehicle!

redgsr97

Apr 18, 2013

Customer Service: Jeff initially gave my wife and I a very welcomed experience both on the phone and in person. However that changed when my wife and I caught him in multiple lies. My wife and I were looking for a Certified Pre-Owned, non-smoker IS250, Jeff indicated via text message that he in fact had one in possession, however much to our disappointment the one on their lot was a smoker's car, after the 40 mile trip north to look at this specific carQuality of Work: Have not had a car serviced there, can't judge their work qualityFriendliness: As stated above, initially Jeff was very friendly, but once we started talking numbers he became very recalcitrant, even after we were lied to, and there were numerous items that needed to be addressed on this Certified Pre-Owned CarOverall: My wife and I traveled up to Frederick specifically for this vehicle that Jeff had brought to our attention. We didn't know that when we got there, numerous issues were present on a car that was given a Lexus Certified Pre-Owned attestation, and that we would be blatantly lied to. Recommendation: I will not be buying a vehicle from Stevenson Lexus of Frederick because of Jeff Farley. Also, its worth noting that I reached out to the General Manager of Stevenson Lexus of Frederick, Anthony Banno regarding our experience and he has not responded back to me.

TedJ2

Apr 15, 2013

When purchasing a car, the experience I have with the dealership determines whether I buy the car there, service the car there, and whether I would return in the future to buy another car. My wife and I have just purchased our second Lexus from Stevinson Lexus of Frederick because the salesman, Chris Rogers, was someone we knew we could trust. When we purchased our first car at Stevinson, we had been treated fairly and with genuine courtesy by Chris Rogers and his integrity was the reason we returned when we needed a second car. Chris was patient in answering all our questions and showed careful attention to details in guiding us through each step as we considered our purchase. We did not feel pressured and he respected our deliberation while we were deciding what we wanted to do. The Lexus is an excellent car and working with someone like Chris Rogers brings additional satisfaction and peace of mind. I also want to mention how much we appreciated the information and attention we received from Ron Domenico in the Service Department. We had some technical questions which he answered in a personable way and he was very helpful in the choices we were considering. A good experience all the way through.

Tjobst52

Apr 15, 2013

When purchasing a car, the experience I have with the dealership determines whether I buy the car there, service the car there, and whether I would return in the future to buy another car. My wife and I have just purchased our second Lexus from Stevinson Lexus of Frederick because the salesman, Chris Rogers, was someone we knew we could trust. When we purchased our first car at Stevinson, we had been treated fairly and with genuine courtesy by Chris Rogers and his integrity was the reason we returned when we needed a second car. Chris was patient in answering all our questions and showed careful attention to details in guiding us through each step as we considered our purchase. We did not feel pressured and he respected our deliberation while we were deciding what we wanted to do. The Lexus is an excellent car and working with someone like Chris Rogers brings additional satisfaction and peace of mind. I also want to mention how much we appreciated the information and attention we received from Ron Domenico in the Service Department. We had some technical questions which he answered in a personable way and he was very helpful in the choices we were considering. A good experience all the way through.

sandyjmurphy

Apr 14, 2013

We were pleasantly surprised by the level of professionalism and quality of service we experienced at Stevinson Lexus of Frederick. Ted Osborn's amiable personality, willingness to explore all the options and patience in answering our endless questions made our final decision on a vehicle purchase an easy one. We have driven our new Lexus 450h hybrid SUV several hundred miles already and are very pleased with the vehicle we purchased. We would definitely recommend this dealership.Rick & Sandy Murphy

carlsum

Apr 11, 2013

Stevinson Lexus of Frederick has the best sales force and service group I have ever dealt with. I would not buy a car from anyone else but Chris Rogers. He is a caring salesman. He is not pushy lets you make your own decisions and then takes it from there. The financial group is very helpful and knowledgeable. The whole team at Stevinson Lexus of Frederick is fantastic. I would recommend Chris Rogers to any one looking to buy a car. Carl and Karen Sum

nkielar

Apr 11, 2013

This dealership is exemplary when it comes to sales and service. I have never had anything but a wonderful experience there. The service guys forementioned are always explaining things to me, always going that extra step to make sure I understand the service and are so friendly, accomodating and flexible. I told them because of their fine service, I will be a Lexus owner for life!

Audit1

Apr 9, 2013

After extensive research on SUVs, we recently purchased a Lexus RX450h from Stevinson Lexus of Frederick. We found the sales and administrative staff, and the general manager, to be very courteous, helpful and professional. Jeff Farley assisted us with the purchase of the vehicle, patiently answering all our questions. We found him to be extremely knowledgeable about the vehicle we purchased. He was very informative during the test drives, thoroughly explaining the features of each vehicle we drove. Jeff Farley made sure all our questions and considerations were addressed and exceeded our expectations in terms of assistance and support. We were impressed by this buying experience, including the new vehicle orientation; follow-up on pending questions; and the vehicle education classes. We experienced a high level of satisfaction in dealing with Stevinson Lexus, and would confidently recommend Jeff Farley to anyone considering the purchase of a Lexus.

garyh175

Apr 8, 2013

This is the second Lexus that I have purchased from this dealership. Both times have been a great experience. No pressure or hard sales job, just a lot of help in selecting and getting the right car/options. Highly recommend.

Gpierman

Apr 3, 2013

I came in with a complex transaction involving the trade in of my 2008RX400h and the purchase of a 2010 RX350. Although I arrived later in the day and had a time constraint, Shane worked very hard to accomplish the transaction professionally and quickly. There were a few items that I noticed when I drove the car over the first few days, which needed to be fixed. I called Shane and explained my issues. He said that he would arrange for the car to be looked at that afternoon. He called back as promised and when I took the car in the problems were fixed immediately. I must say that the entire process was made painless by Shane. He listened to my goals and expectations concerning the deal and was reasonable to negotiate with, allowing us to complete the entire transaction in 4 hours. I left the dealership with a smile on my face and would recommend Shane and Stevinson Lexus to others.

lorkees

Apr 3, 2013

After some mis-communication at a recent Service Appt I was contacted by Anthony Banno to bring my car back and it would all be resolved. Upon arrival I was greeted by Matt Waygood who went out of his way to look at the items of concern and get me on my was asap. The car was there for a couple days and both Matt and Anthony kept me updated on the progress. Although there was going to be a cost to me of $93, Anthony waived the cost and took care of it. I very much appreciate all the efforts that went into everything to make things right...I LOVE, LOVE, LOVE my car and it's good to know that there is such good people that are there to offer support if and when needed. Thanks again, Anthony and Matt!!!!

RustinPeterson

Apr 2, 2013

No pressure, no haggle, just a very good experience purchasing a vehicle. Chris and Matt changed my perception on 'car salesmen' from ugly to pleasant.These guys were very friendly and great to chat with.I look forward to doing business Sevinson Lexus in the future.Rustin Peterson

caudillg

Mar 31, 2013

Open comfortable discussion and reasonable negotiation. Overall happy with the experience. Previously, not so pleased with Stevinson Toyata in 2008. Ted is new to Lexus however he worked to obtain the information that we needed.

JonLMiller

Mar 31, 2013

This is a very gracious dealership. As impressive as the building is, the people are warm and friendly, and there is always hot coffee and cookies. We really appreciated working with Gary Williams, John, and Scott Desimone. We worked through the different possible vehicles we could purchase, and settled on one that fit our needs. We were well-taken care of, and are delighted with our vehicle.

DanFortune

Mar 30, 2013

I seldom fill out reviews, and in this case I asked to have the opportunity. My wife and I visited over 8 dealerships on my search for a vehicle. We chose not to go with Lexus but if we had decided on a Lexus, we would have worked with Shane. He was terrific in follow-up, gave us the best options possible, and showed genuine concern on helping us find the best Lexus possible. I will recommend Shane to others who are in the market for a Lexus.Thanks so much Shane... you are OUTSTANDING!

M.J. and Tamara Gertsch

Mar 30, 2013

This is our third purchase from this dealership. The knowledge, friendliness, and integrity of Chris Rogers and other staff as well as the dependability of the Lexus vehicles, makes this the only place we will purchase or service our vehicles. The total experience is just outstanding!

harleybiker

Mar 27, 2013

I recently purchased my second Lexus at Stevinson Lexus of Frederick. Chris Rogers assisted me and I could not have been happier. Actually this is the second car Chris has sold me and the experience has been great everytime. Chris is one of the most friendly people you could ever want to know and he and I have formed a friendship over the years. Chris is knowledgeable, helpfull and extrememly nice. I can not give a higher recommendation to Chris Rogers and Stevinson Lexus. Both are great.

lorkees

Mar 19, 2013

I would recommend these individuals and dealership hands down. From the time we were greeted which was right away, we were treated like royalty, like our business really mattered!! Harold went to great lengths as our salesman to get all of our questions and concerns answered while making sure that we were comfortable. While Harold was working with Adam to get us a better interest rate than the one we had received a pre approval for from our credit union, Nathan went through the whole car with us. Nathan even went so far as to give us his cell number and offer to come by our home and help me get all of the technical programs set up. We were there at the dealership until very late...they all stayed and no one would have ever known that they all should have been on their way home over 2 hours earlier. None of them rushed us or seemed put out. In fact the next Monday Adam called me and he had found yet an even lower interest rate and made it very simple to come back and just sign two pieces of paper. The follow up has been just as good...it makes me love the car even more;) There are many, many businesses that could use a lesson in customer service and public relations from this group!!!!

Ohunter

Mar 15, 2013

During the past few weeks, we have worked with Chris, to purchase our second Lexus. Chris was wonderful to us three years ago, and he continues to be a professional, as well as a friend. When I have an opportunity to be in Mr. Rogers' neighborhood, I stop in to touch basis with Chris and to have a cookie.

Deksha0428

Mar 13, 2013

The sales associated that helped me knew exactly what I wanted. We had spoke earlier before my visit and he did his best to get me the car that I was interested in. I could tell he went above and beyond to makes sure I got the car I wanted within the price range. He was trustworthy and definitely knew what he was talking about. If I had to redo this experience in any way possible, I wouldnt change a thing. Thank you once again Matt Beeson.

CraigErikson

Mar 9, 2013

We had a great experience at Stevenson Lexus. We purchased and RX 350 which was our second new Lexus purchase. Our first purchase was an ES 350, and we received such great service on the first vehicle that we knew our next purchase had to be from Stevenson. Matt Beeson really went above and beyond for us. He even came out to our house in a snow storm to help program the garage door openers since we couldn't get it to work with our first Lexus. We highly recommend Stevenson Lexus, Matt and the entire team because of the great service and the quality of the product.

bsalonen

Mar 6, 2013

I had great overall experience at this dealership with this group of gentlemen. I did my research on the car that I wanted before I arrived at the dealership along with a price in mind. These guys went above and beyond to make it happen. If you're looking for a fair, straight up deal, this is the place to go. Harold Klein has a genuine passion for satisifying the customer. True professional!

abcdefgh1125

Feb 28, 2013

In my recent purchase of a used automobile it was a pleasure working with Chris. He was very personable and worked at meeting my needs. He handled the sale with integrity and his commitment to service and excellence is superb. The car is exactly what I needed and I am delighted with it. I owe Chris a big THANK YOU.Ann Dye

dwaterman

Feb 18, 2013

This is the 2nd vehicle we have purchased from Stevinson Lexus in the past 2 years. We were very impressed with the knowledge and help we received from Shane. He showed us at least 15 vehicles as we tried to determine the color and features we wanted. I would definitely recommend Shane to anyone looking for a new vehicle. Nate and Adam also made our experience a positive one.Thanks,Dean and Christine Waterman

rdwhite101

Feb 7, 2013

Working with an auto broker, we had some hesitation entering the dealership, assuming that the sales personnel would treat us differently than if we walked in on our own. We could have not been more wrong. Our sales adviser, Mr. Chris Rogers welcomed us warmly into the dealership, had much of the paperwork already in progress, and took a significant amount of time making sure that we knew about the automobile we were interest in, the features available, and answering all questions related to price, etc,We felt genuinely welcomed as Chris orchestrated our sale's experience as he introduced us to the finance manager and automobile exit specialist. All of these individuals made sure that we understood fully the operation of the automobile and its features. For us, this experience was very confortable, and we truly felt proud to be a part of the Lexus family.

kmlane06

Feb 5, 2013

Shane Swenson and the Stevinson dealership were FABULOUS to work with. Seriously, Shane made it the easiest car buying experience ever. I got the red carpet treatment. The only thing left that he could have done is sign the paperwork for me. Shane is super nice, extremely professional and knowledgable. They gave me a great deal on the SUV and made the whole process to buy and trade-in easy and efficient. It took a lot of car buying stress off me. I could not be more pleased with the whole experience. And I LOVE my new SUV! Thank you Shane and the Fredrick team!

Ycj1520

Feb 4, 2013

Stevinson Lexus of Frederick is the elite of car dealers. This was the best experience I have ever had buying a new car. I love our new Lexus RX 350. The GM, Anthony, came in to make sure everything was good. It was more than good, it was perfect. Travis the Financial Manager was very professional and polite and made the paperwork go very smooth. Scott gave me a deal better than I expected. Nathan and Shane went above and beyond showing me the features of the Lexus before I drove away. They both were knowledgable and wanted me to call back if there was anything I did not understand completely.I am a Stevinson Lexus customer for life. Thanks to all your staff for their sincere professionalism!!!!

Motherhubbard

Jan 28, 2013

Jeff was extremely knowledgable about the vehicle we purchased. Lexus, LX570. At no time did we feel uncomfortable or pressured. The staff was extremely friendly and eager to show us all that our vehicle can do. Two managers introduced themselves to us and the gentleman that did our paperwork was very efficient and knew exactly what he was doing. We are so happy with our purchase. I'm sure that we will never own anything but a Lexus in the future. I recommend this dealership to everyone!! Thank you for a wonderful experience!

arbwrx

Jan 26, 2013

Shane made this the easiest car shopping experience I have ever had. Adam was very friendly and everything was very simple and easy to understand with the financing. Overall, a really great place to buy a car.

ellericci

Jan 7, 2013

We were extremely pleased with Jay and his service. We are purchasing this car from out of state and he made the entire process very seemless and enjoyable. He was very responsive, went out of his way to make sure we were comfortable and informed about the process and even drove the car we were purchasing down to a family member who lives 45 minutes away in order to complete the sale. I was working with another dealership in Arapahoe prior to finding Stevinson Lexus of Frederick who I wasn't happy with and the service and customer experience I have had at Stevinson Lexus of Frederick makes me very glad I didn't complete my purchase through the other guys. Not only do we feel we got a great deal but the service is second to none and we would highly recommend them to anyone looking for a vehicle and would be willing to purchase through them again. Thanks for finding us our dream car and being so great to work with!

janetcarol

Jan 3, 2013

Always ready to serve and efficient. No undue waiting and a great place to hang out with computer, TV, snacks, and reading material available. Great service waiting area. Very knowledgeable and friendly customer service. I enjoy taking my car in for servicing. Never a need to fix anything, 'cause Lexuses are perfect!

Gerry and Pat Fitzpatrick

Jan 2, 2013

For a resent sales of a new Lexus ES300h we has a very courteous and friendly experience with the entire Sales and Delivery team. They were always willing to go that extra step to ensure we were satisfied and had a very positive experience. There was no sales pressure or sales tactics. Chris Roger is a consummate sales professional and did everything possible to make the buying experience very positive. When he was busy with other customers, he ensured that other sales associates helped us with the test drive and answered and questions. We took three visits before the final decision, but there was not pressure at any stage to push a decision. This is our second Lexus purchase from Chris.Scott Desimone, the Sales Manager helped seal the deal.Nathan Barnett did a great vehicle overview on the features of the vehicle and helped setup a number of personal options.All the team members are always willing to help with any follow-up question and will even give you their personal cell phone numbers!A great dealership experience.

psstbaron

Jan 2, 2013

David did a great job. He was friendly, patient and informative. He was very well versed in the Lexus cars. He made the car buying experience surprisingly pleasant and painless. My overall experience could not have been better. I would recommend Stevinson Lexus of Frederick and David to anyone in the market for a car.

eightblack

Jan 1, 2013

This is our 4th Lexus, but first purchase in the US as we just relocated from Singapore (and our Lexus ownership was previously 2 x RX330 and RX350's in Australia)Chris was extremely professional and an absolute pleasure to deal with. We are strong Lexus brand advocates, so we had already decided to purchase a vehicle but as soon as we met Chris and the entire team, we felt immediately at ease and look forward to buying many more vehicles from him and the Stevinson dealershipWe didnt intend on buying a RX350 F Sport - but it made sense and we took delivery within 2-hrs of walking into the showroom

jrruch

Dec 31, 2012

Dave was very knowledgeable, courteous and not pushy. We appreciated that he was respectful of our time and spent enough time with us when needed. We were impressed with the specifics he knew about the vehicle we were interested in. Dave listened to what we wanted. Nathan was so wonderful explaining all the features, making sure we understood before letting us drive away.

MBHammond

Dec 31, 2012

Jay was a pleasure to work with. We had been to the dealership previously and really couldn't decide between the 350 or the Lincoln. After visiting with Jay, he was able to answer all of our questions with ease and great detail. After the test drive, we decided on the spot to go with Jay and the Lexus. I have never had such great customer service when buying a car. Thank you Jay, and Stevinson Lexus. We will indeed tell our friends to stop in and ask for Jay!!

utamm39

Dec 31, 2012

My first contact with this dealership was around noon today (12-31-2012) and I pulled into my garage with my new Lexus around 6 PM. It was a very comfortable atmosphere. All employees were very knowledgeable regarding the operation and features of the vehicle. My decision to buy was enhanced by the interation with the employees!

jhuee

Dec 30, 2012

We appreciate the service David Barney gave us in selecting our new Lexus. We were also very well treated by the entire staff. This experience was beyond what we expected. We will return to this dealer for our service and future vehicle purchases.

Dave1217

Dec 29, 2012

Michael Burke was very knowledgeable and did a good job working with us. He was very friendly to work with. He has even called us a couple times to see if we have any questions about our new car.

Michellemagnetti

Dec 29, 2012

While shopping for a new car, I received a step above the level of service I was expecting. The entire Stevinson Lexus of Frederick staff was fantastic.

sheitsch

Dec 29, 2012

I have never had such a positive experience purchasing a vehicle as I did tonight at this Lexus Dealership and with the staff members that assisted us. Everyone was very wonderful and supportive of our purchase and we are more than happy. Thank you all very much.Stephanie Heitsch

LannyCooper

Dec 28, 2012

Chris was vary helpful in me finding the right car for Christmas for my wife,he listened to what I wanted and help me pick the right car. My wife was vary pleased with the RX350. Thank you Lanny Cooper

jasoncao

Dec 27, 2012

My service appointment was initially missed by some other employee. But John and Kevin did great work to make it up for me. And they make me feel that I'm a valued customer at any time. There are always mistakes in customer service business. How to deal with and fix the mistakes really differentiates the dealers.

lisarickard

Dec 27, 2012

My experience was so excellent, I was inspired to follow-through to write this testimonial during the busiest time of the year: Christmas. I am happy to report the best experience I have ever had at any dealership - I anticipate this is the beginning of a relationship that I will continue to be thankful for in years to come when I have need of a vehicle again. I came to Stevinson in search of a car that would meet my family's needs and fit in my budget. Chris and Brian understood my needs and made my decision easy. They did not keep me waiting and I was treated with utmost courtesy. I drove away in my new (used) vehicle with confidence in the customer service I know I will receive when I come back for any need. I want to thank Brian and Chris for the time they took to take care of me and my family, the extra mile they went to make this possible for us. I drove away feeling like a princess in my Christmas present this year!

stan.johns

Dec 22, 2012

This dealership was professional but not arrogant, which is common in high quality brand dealerships. Our family had already owned a Lexus that gave us 12 trouble free years of service. With this tough economy I wanted a dealer that was fair, honest and treated me and my wife with respect. I can honestly state that this dealer did not let us down, but rather exceeded our expectations. We were undecided on which model to purchase, and Jay Anderson spent whatever time necessary to educate us on the different products, but also did not pressure us to make a quick decision. A vehicle purchase is a large commitment and investment and we really appreciated the salesman continuing to answer our questions on the different models we were considering, but also the patience to allow us to make an informed decision. When we made the decision on the model and started the negotiation process again we were pleasantly surprised. Anyone can go to any dealer and pay full M.S.R.P.. Without playing the endless psychological games that most dealerships play we came to a pleasantly fair price in minimal time. Once the price was decided and it was time to visit the finance office again my wife and I were in total amazement. In just minutes the paperwork was complete, exactly as promised and negotiated, and the financing was again as promised. The last Lexus we purchased I found it necessary to refinance at 2 percentage points less within 60 days because that dealership was more interested in making a commission from the bank rather than giving us a fair rate. I have purchased several new cars in my lifetime, this dealership was the best by far I have ever experienced. I highly recommend this dealership for anyone interested in purchasing a high quality vehicle.

noonin76

Dec 21, 2012

Jeff's knowledge and friendly demeanor made the car buying experience a pleasant and enjoyable time. Customer service is principal in purchasing a car, and the Stevinson Lexus of Frederick dealership has some of the most professional and well-revered people. I am very satisfied with our new vehicle purchase, and look for future interactions with Jeff and the team at Lexus.

lrawlings

Dec 19, 2012

Shiela Foley was an exceptional service representative. She was helpful, knowledgable and interested in making sure that this routine service visit, with an upgrade to our navigation system and installation of new tires, went perfectly. She couldn't have done a better job.When we need to return for further maintenance visits, we will be sure to ask for Shiela's assistance.

scottycards

Dec 19, 2012

Professional, courteous, and willing to get me the car I wanted at a fair price. Honestly, a great car buying experience. Minimal BS/negotiating (but a little is always fun), crazy-nice dealership (thanks for the 9 sodas I drank while there), and goof wifi. Car was prepped while I waited, and I honestly have nothing but good things to say about this dealership. 10/10 buying experience.

Rvwallace

Dec 15, 2012

Sheila was great to work with and went beyond the already high expectations we have come to find the norm in your service dept. Best experience ever.

DANNO302

Dec 6, 2012

Simply the best experience I have ever had purchasing a car. Michael was honest, direct, patient, and really worked with me to get a price we were both comfortable with. I will always shop there first in the future.

Jane Elijah

Dec 5, 2012

He is very friendly and knowledgeable and treats us like family. We have asked for him each time we have looked at and bought your cars.

BradVitale

Dec 3, 2012

Chris was understanding of the price limits we gave to him and respectful as not to try and talk us into spending more than we told him. The only frustration was the time it took to get through finance and pay for the car. I would return to Stevinson Lexus in Frederick and purchase a car through Chris again and recommend anyone looking for a car to do the same.

jmulcahy94

Nov 30, 2012

I returned from a long trip to find my car with a slashed tire and called John Lott to see what the restrictions were on driving with the spare donut tire, as I had 30 miles to travel to his dealership, He gave me all the pertanent information and asked me to hold to see if they had the tire in stock for my 450h and they did. When I arrived at the dealership I was immediately greeted by Shiela Foley with a friendly smile and nice greeting, she asked me how she could assist me. I told her about my situation and that I had spoken with John and she told me that she was aware of the problem and had the car directed for service right away. She then appraised me of the facilities available for me while I waited for the service to be done. I relaxed for a short while and then Shiela came in person to find me and tell me the car was ready to go. Sheila had kept busy while I rested,because she had researched the maintenance history of the car and suggested what should be done and did so in a very nice suggestive type of manner, not a high pressure, you better get this done a/o type attitude or your car will suffer dire consequences way, which is what I prefer. Shiela , John and the entire staff at Stevenson Lexus are at the top rung of the ladder when it comes to service and sales and because of their outstanding Associates like Shiela, Ron Dominico and John Lott. They got me on my way back to my home 200 plus miles away with little delay and saved me a nights lodging with their quick service on my car. I cant imagine that there is a better service dept on the planet. Jim Mulcahy

peterthron

Nov 30, 2012

Our sales experience was very comfortable. Our sales person, Jeff was very knowledgeable, and even though negotiation is always a part of the car buying experience, it felt a lot simpler and more straight forward than some of our past car purchases. Everyone at the dealership that we interacted with, was very friendly. Jeff even drove 100 miles to our office, to pick up and return our car for it's clear bra installation, and left us with a nice loaner while the car was being worked on. All in all, a great car buying experience.

jaimeheitmann

Nov 28, 2012

If I could give my experience today more stars, I would. First of all, I just purchased my new 2013 rx 350 fsport today. I want to take the time right away to give credit to the wonderful staff all around! I inquired via an email Just Yesterday and within minutes a friendly sales assoc. jeremy returned my call and ensured me that they were motivated to sell at great rates the BEST car for my needs. Chris was kind and not pushy. Unless you count him pushing latte's andalmond joys on me :-) He honestly is a very sincere man. Felt like I was buying the car from my father. When can you say you trust a mans word? I trust Chris. Which is why I did not shop around and bought our car same day. Great experience also from trevor and nick. Thank you so much!

Barb R

Nov 27, 2012

We love this dealership! From the moment we walked in the door, we were treated with the utmost respect from all employees. It didn't matter what department they were in, everyone was extremely helpful and polite. Chris Rogers was our salesman and he was absolutely fabulous. Chris is not a high pressure salesman and that is what we liked about him. He was very kind and considerate, and we felt he had our best interests at heart. When he took us for a test drive, he was very thorough and very knowledgeable about the car (it was a used car, but not a Lexus - our apologies to Mr. Stevinson). He stayed late to make sure all of our paperwork was correct and that we were completely satisfied with the transaction. Travis Graves was also a pleasure to work with. He was very efficient in processing the mounds of paperwork it took to actually purchase the car.The employees of this dealership really take pride in their work. It doesn't matter whether you are buying a new car or a used car, you are treated the same. If we ever need another car, we are definitely going back to this dealership and to see Chris.

rhaustin

Nov 27, 2012

The purchase experience was great. No hassle. No hard sell. No long haggling. The sales person was helpful and friendly at all times. Vehicle delivery was great. The car was prepared very well and the delivery specialist explained everything about the vehicle we wanted to know.

Kristie Cotter

Nov 26, 2012

David Barney is very knowledgable about the Lexus brand. My husband and I visited the showroom on three seperate occasions. David was very respectful of our time and schedule. He was courteous and professional; willing to answer all of our questions about the different models in which my husband and I were interested. David listened to all of the preferences that we were looking for in a car, and he located the perfect ES 350 for our family. There was no pressure to purchase, and David went above and beyond to meet our requests. Everyone on staff was friendly and very helpful. Nathan Barnett is execllent at explaining the set up process of the seats, bluetooth, navigation, etc. Adam Fedak made the finacial process seemless: he processed our paperwork efficiently and timely. This experience goes beyond the purchase of a car; everyone at Stevinson Lexus made us feel like one of the Lexus family. I highly recommend David Barney and Stevinson Lexus of Fredrick.

DLoon

Nov 25, 2012

Why? Because Chris Rogers is beyond outstanding, far better than excellent. Chris went out of his way to make certain our car buying experience was perfect. But the bigger why is this: I have visited with Chris a number of times in the past--usually when I brought a previous Lexus in for routine servicing--when he knew there was no immediate prospect of me buying another Lexus. That said, he treated me absolutely the same way he did when, ultimately, I did buy another. Chris is professional, competent, personable and fair. If you can't get along with Chris Rogers, the fault is yours, not Chris's.

weatherill

Nov 21, 2012

This was a very pleasant experience for us. William helped us the first day and Jeff helped the second when we bought our Jetta. Both men were very very helpful and were not high pressure whatsoever which we appreciated. The facility and details with food and drink were great especially since we live two hours away. Your staff was very professional and personable. We were impressed with how much Jeff knew about cars/this one specifically. Travis was helpful with the financial piece of the transaction and was also very personable. It is obvious that you are well managed and that you take good care of your people! My compliments to your managers. The customer service was amazing. From the car being right up front when we arrived, having it freshly washed off, to being kind to our kids, answering quite a few questions, filling it with gas before we left, washing and waxing it once we closed the deal, your staff was very into details. Most of all, unlike our last used car purchase, they helped us know we were buying a solid vehicle. VERY VERY NICE JOB with everything. You have a very knowledgable man in Jeff. William, too. Travis was very patient with us as he navigated through the process. A special thanks, too, to the kind dark haired woman who got our four year old some animal crackers. The closest thing I can compare our experience to was a symphony. It was smooth, exciting, we never had to wait, and everything flowed smoothly. Your timing and teamwork were obvious.

Malloy123

Nov 17, 2012

David Barney is very professional, helpful, and knowledgeable about Lexus products and services. I highly recommened him and would purchase a vehicle from him again. He helped me select the perfect vehicle for my needs. I absolutely love my new car!

jcumrine

Nov 15, 2012

I worked with David and Shane in buying my new Lexus. They were extremely knowledgeable in every aspect of my Lexus. They answered all my questions adequately and were very professional. They even got me into the best financing option for my situation, one that I had not even considered. Travis in financing was extremely helpful and knowledgeable as well. I would highly recommend this team to those that I care about without hesitation.

frost23

Oct 31, 2012

When we came into stevinson Lexus we expected to just look at getting a new suv. We ended up working with David and purchasing a new lexus the same day. We are very happy with our new car, and would recommend Stevinson lexus and David. We intend to return and purchase another vehicle for our daughter in the next couple of years.

Cruxible

Oct 30, 2012

I purchased a used 2007 IS350 RWD a few months ago on a whim. I loved the vehicle so much I decided to upgrade to a AWD version of the IS350.My search lead me to a few different dealerships, ending at Stevinson of Fredrick.Jeff was very friendly and knowledgeable about the IS350. I learned more about the IS350 in the short test drive from Jeff than I figured out on my own in the 3 previous months driving one. Definitely pays to buy a car from a dealer that knows their stuff. Who knew the ash tray was removeable! Someday I'll find time to read the manual and learn about all the bells & whistles. Or maybe I'll just call Jeff.The sales experience was about what you would expect. The price was negotiated with many trips between Jeff and the 'internet sales manager'. They didn't budge much, but we eventually agreed on terms. Next was off to financing - which was short and sweet. I can't remember the financial managers name, but he was friendly and honest. This was the second vehicle I've purchased from Stevinson Lexus of Fredrick and probably won't be the last. I love Lexus vehicles and this is a quality dealership.

tmonticello

Oct 30, 2012

When my husband and I stopped at Stevinson Lexus of Frederick, the intention was to test drive a CT200. I had always wanted a Lexus but had never driven one. What I expected, didn't happen. There was no pressure from our salesman, David. He was very patient and spent as much time as we needed, answering questions, showing us all the different options available. After a test drive, I was sold. The process went smoothly with my trade-in and a deal was made. I drove home that evening with my new Lexus dream car. David has called to follow up with me and even made a special call to invite me to the new owner orientation. The car was financed and that process was also quick and painless. The finance manager was helpful, friendly and put no pressure on us to purchase additional services but explained all in order for us to make the right decisions.In summary, our experience at this dealership was excellent. We were given the first class treatment which is rare these days when buying a vehicle.

vgoslin

Oct 30, 2012

David was very friendly and efficient. He greeted us right away and was agreeable to all requests. If he didn't have the answer himself he was able to get answers from others. My overall experience was very enjoyable.

Gloria Huff

Oct 29, 2012

Everyone was very friendly, Shane explained everything there was to explain about the car I decided to buy. I would recommend anyone wanting a car to visit Stevensons Lexus of Frederick. I love my Lexus!

mglitter1

Oct 29, 2012

Jeff was the most helpful and informed car salesman I've ever met. He was able to answer every question I had and shared very helpful information that I didn't even know to ask about--and I wasn't even looking at a Lexus!Each individual I worked with throughout the process was kind and helpful. It was a very comfortable and pleasant experience.I live an hour away from this dealership, but it will be the first place I visit when I'm in the market for a vehicle again.

bnemecek

Oct 27, 2012

I had been reseaching buying this car for some time and Jay Andersom made it very easy and stress free. I was allowed the time I needed to make sure of the right decision, given all the information I needed and treated with such respect and professionalism. I am so happy with my car and so happy to be a part of the Lexus family in Frederick. I look forward to working with them and have told everyone what a wonderful experience it was buying my Lexus with them. Thank you so much for helping me get the car I have always wanted!

dlpiland

Oct 22, 2012

Matt met me as soon as I drove in. He told me what they were going to do and then he told me what they did. He answered my questions. I never mind waiting in the comfy waiting area (except it is always chilly) and munching on yummy treats and drinking coffee. Always a positive experience.

RITACAM

Oct 22, 2012

Whenever I make an appointment for service I can always get the time I need. Matt is always there when I pull in for the appointment. He thoroughly explains what is needed and the cost. He never tries to up sell - just what service is needed.I can't recommend this dealership and Matt Waygood enough.

lram

Oct 19, 2012

I Purchased a Lexus used RX 350, excellent customer service would recommend to anyone and will more than likely purchase from them again great experience!

marika513

Oct 19, 2012

I had a great ecperience at Stevenson Lexus of Fredrick! I loved the service i recieved when I turend in my IS 250AWD to get my new RX 350 FSport! Chris Roggers was great and has helped me now with my second Lexus! I wouldnt go anywhere else for a car! They really are the best all around!!

amywilkens

Oct 18, 2012

I live in Los Angeles, CA, and went online, and had seen an H2 Hummer vehicle I was interested in at The Stevinson Lexus Dealership in Frederick, Colorado. I had dealt with the nicest, most accommodating salesperson Shane Swenson, and with the wonderful help of both Shane, and the GM Anthony Banno, the purchase of the vehicle went smoothly. I was hesitant to make an out of state purchase, but I'm so glad I did. I had my husband fly out and inspect the vehicle, and it had everything Shane Swenson had discussed over the phone. The integrity of the salesperson Shane, went even further....After inspection, both Shane and my husband found a small crack that had started in the corner of the Large vehicles front window, as it was a Pre-Owned Vehicle. After much discussion, the salesperson made sure to have the windshield replaced, so that the vehicle would be in perfect condition when it arrived back in Los Angeles. I have to say, that was a class act move, and made the large purchase of the vehicle that much easier to make! I love my new truck! It runs like a dream, and the folks over at Stevinson, truly represented the SUV with honesty, which at OTHER dealerships, is never usually the case. I would HIGHLY recommend doing business with Stevinson Lexus. They have made me very happy, and made the whole experience enjoyable. Special thanks to Shane Swenson and Anthony Banno. I appreciate all your help, as the Hummer arrived in pristine condition as promised! Best wishes!Kindest regards, Amy WilkensLos Angeles, CA

clarkentcolo

Oct 18, 2012

Jay Anderson was awesome! He treated my Partner and I with respect from the second we stepped foot on the lot. We were there on a Saturday (too close to closing time) just 'looking around'... you know how that goes. Jay gave us no pressure at all... he just answered questions we threw at him and willingly handed keys over as we evaluated all the cars. He made our choice easy on a new Lexus RX450h. After a quick drive I was sold. The negotiation to unload my older RX400h was easy, they were firm but fair in what they gave me on my trade. Will recommend all my friends. Thanks a million to everyone at Stevinson Lexus of Frederick and especially Jay.

meravy

Oct 18, 2012

The people at Stevinson Lexus are top notch. From the receptionist to the service advisor to the technical people. They are very accomodating for getting my car in for service and making sure I have a comparable loaner. They did a great job making sure that the service I signed up for was what I needed. After reviewing my past service records, they were able to reduce my bill by $400!!

travisdumler85

Oct 18, 2012

My wife thought it would be a good idea to hit a tire. So she brought my car into the dealer. Shiela was there ready and willing to help my wife. She made my worried wife feel at ease and that she would take care of everything. Shiela got my wife in a very nice loaner that made my next auto purchase an easy one. The look and technology of the new Lexus' are very appealing. While my car was in being looked over for the possible damage my wife had caused. Shiela realized it was time for my 60k, to save me time she offered to have that work done while my car was in. I will continue to recommend Shiela to anyone that is in need of outstanding customer service. The fact that Shiela thought of me and my time was another strong reason that I will return to Stevinson Lexus of Frederick.Thank you for your time,Travis

grant.wanier

Oct 7, 2012

My wife and I purchased a 2010 ES350 through Jay Anderson in January of this year. It was a Certified Pre-Owned vehicle that Jay sought out and found for us based on what we were looking for. Our experience with Jay during the sales process was amazing! He took time the first day we stopped in to show us around the facilities and the various models on the lot. Afterwards we sat down and worked out exactly what we were looking for and what we wanted to spend. He was fantastic at keeping in touch as he looked for the perfect fit for us--not too frequently as to be a bother, but enough to know that he was working to get us what we wanted as soon as possible.After he found our new car the paperwork process was smooth and easy. He ensured every facet of the sale we discussed was included and that we were 100% satisfied. Now, 8 months after the sale, he continues to periodically check-in with us to make sure we are satisfied with every aspect of our new car. He has definitely fostered loyal customers in us, and I would love to see others get the same outstanding experience as we have had in their car purchase.

Jim and Ann Kagi

Oct 7, 2012

Very welcoming environment, friendly and knowledgable staff and great vehicles. The training was very beneficial. Everyone we came in contact with contributed to a great experience.

DRWEL

Oct 2, 2012

A few days ago I became frustrated with my Lexus due to a problem that was caused by an inadequately considered decision I had made. While traveling, I called Chris Rogers, explained my situation to him and asked if the dealership would be able to help me resolve this problem. Chris immediately responded in the affirmative, indicating that he would bring this to the attention of Anthony Banno, the General Manager at Stevinson Lexus of Frederick. When I arrived at the dealership, I was not only surprised, but stunned by the unusual assistance that Mr. Banno offered. I have dealt with many car dealerships and sales staff over the years, but the manner in which Mr. Rogers and Mr. Banno responded to my concern was far beyond what I would have expected from an ordinary auto dealership. However, since purchasing nine cars from Mr. Stevinson's Lexus dealership, we have learned that his is no run of the mill establishment. The array of great cars offered are complimented by the presence of an outstanding sales and service staff.

c.s.t 73

Sep 30, 2012

We just purchased our first Lexus at stevenson lexus of frederick, and we were very impressed with our overall experience. David helped us select the right car for us, and we feel not only did we get a great deal, but the best car buying experience we have ever had. We will tell our friends to visit Lexus of frederick and David for an experience that is far above normal.

Chakette

Sep 29, 2012

Best car buying experience I have had in my life. Easy to deal with. Friendly no pressure and great deal. I would recommend jay and the team to anyone looking or a Lexus. Words won't describe how easy the purchase was for me.

mainewd

Sep 29, 2012

Working with David was a pleasure, we had to work together for over a week via email due to being 94 miles apart. he keep me up to date on the vehicles i expressed interest in and i never felt pressured or pushed into working a deal until i was ready. once we were able to go to the dealership he was very friendly and professional. we discussed a couple of vehicles and options and gthen made a deal for the vehicle. when i asked about a couple of options he got positive answers and also provided me options to consider. i look forward to working with him again in the future as we plan on purchasing a RX 350 sometime next year. i will refer him to my friends as i feel he will treat others just as well as he did us. the drive was worth the experience and value.

walsworth

Sep 29, 2012

I have been looking for a red RX350 with NAV for 8 weeks, and have visited several Brokers in the Denver Area, and visited the Stevenson website during my search. David followed up from my inquiry and was able to show me two red RX350's he had just gotten in.I live in Castle Rock and was reluctant to go all the way to Frederick, but was glad I made the trip! The 2010 vehicle I purchased is certified which I wouldn't have gotten thru a Broker, and is in pristine condition. David had much more product knowledge than any of the other Sales Consultants I met and earned my business with his professionalism. I am an ex Ford Division employee and this is my first non Ford purchase ever. I will recommend David and the Stevenson organization to my friends and colleagues.Brian Walsworth

catheg1124

Sep 28, 2012

THis is my third time purchasing a car from Stevinson Lexus. Once again it was a awesome experience. The Sales person, Michael Burke, who helped me was very knowledgeable and professional.

Connie Boose

Sep 27, 2012

Absolutely excellent service, very clean service center and very helpful and polite service personnel. One of the main reasons we purchased a car at Stevinson was the after purchase attention. We have not been disappointed!

judybirschbach

Sep 20, 2012

I've given the rating I have, because my past experience in car dealerships has not been particularly positive and I was concerned about my experience at Stevinson being the same. However, upon first being introduced to Chris Rogers by my friend and financial advisor, Steve Weber, I felt totally comfortable and at ease. Not only was Chris extremely professional, thorough and competent, he was also very friendly, kind and patient. Buying a new car can be intimidating! However, Chris made the process easy and relaxing and he found exactly the car I wanted! I can not say enough positive comments about Chris' service. I have had the car for less than 24 hours, but I believe if I need anything, I am confident I can call Chris and he will do whatever he can to answer any questions or solve any concerns I may have! I wish all car salesmen were like Chris! I look forward to doing business with Chris and Stevinson Lexus in the future! Thank you!

nsvincent

Sep 17, 2012

What a nice experience. I bought a great car, at a great price, they found me an excellent loan rate (I was happy with the rate I found on my own, but they beat it), and they even gave me a great deal on my trade-in. The only thing that they could improve on is cleaning the new car before I drove it home. The interior was full of streaks and they never wiped down the black exterior trim. I went home and wiped it all down and now it's 100%! Overall, I would recommend this dealer and I would recommend asking for Chris Rogers. He'll make it worth your while!

kcjojo1

Sep 11, 2012

Jay Anderson is, hands down, the best car sales person I have ever worked with. He is no-nonsense, easy to to talk to, and listened to exactly what I wanted out of my new car. He made the negotiation process a breeze, no haggling on trade-in prices. Jay answered all of my questions, no matter how many I asked, and walked me through every feature of my new vehicle. He was extremely accomodating to my requests and made this transaction the easiest car purchase I have ever made. I was treated with top-notch customer service by everyone at the dealership,including the receptionist, Jay Anderson, the Finance Manager, and the General Manager, who all thanked me for being a customer.I even went back to the dealership over the weekend to ask additional questions regarding features of the car and Jay made sure someone assited me, no matter how long it took.I will not purchase a car anywhere else, and I hope to work with Jay again in the future!

rzip32

Sep 11, 2012

We went to this dealership to purchase a new car on Friday August 31. We dealt with salesperson Chris Rogers.After some time we decided that this was the car to fit our needs and than told Chris that we would have to take time to see if there was any thing else we might want to know about this auto. We told him if we were interested we would return the next day. He said this would be ok but due to previous commitments he could not be there and said that we could talk with a different salesperson. we also spoke with the sales manager Scott DeSimone and he also agreed with this. We were told that the person we would deal with was William Overton. We returned the following day Saturday September 1 and were greeted by William Overton. He was very helpful to show us the car and even took us for a test drive.The only problem we had was Nance had a problem with her foot as far as the gas pedal was concerned. We felt that she might be able to overcome this problem so decided to take the car.We than found out that the dealership would have to deliver the car to our home due to the fact we could not at that time provide proof of insurance. William told us that was ok and he would deliver the car.We than closed the deal with Finance manager Travis Graves. After William arrived at our home he spent more time with us explaining different things about the car.We drove the car that day and the next day. Nance felt that she would not be able to overcome the problem she was having with her foot hurting while using the gas pedal. We returned to the dealership on Monday to see what we could work out as far as looking at something different. When we arrived there we spoke with William Overton and told him about the problem we were having. He said lets go talk with Scott DeSimone. We spoke with Scott and he said there would be no problem that The main concern of Stevinson was to see us happy. We than looked at a different model and found it would fit our needs.There were no extra costs to us for this. We than closed the deal. While we were in this process the General Manager Anthony Banno came to us to see that we were ok with the deal.EVERYONE WE DEALT WITH OR SPOKE WITH DURING THIS DEAL WERE EXTRA FRIENDLY AND HELPFUL. We would highly recommend Stevison auto to any one purchasing a automobile.

yalams

Sep 6, 2012

Since we came from out of state to lease this auto, Mr. Chris Rogers worked very hard to get the car we wanted and equipped the way we wanted it. We would highly recommend this dealer and sales person for buying or leasing a Lexus.

GS H2

Sep 1, 2012

We just bought our first Lexus, but it will certainly not be our last. Everyone at the dealership has made us feel like part of the family. Shane and Matt were both very patient and professional. Matt took us on more than one test drive and gave us time and space to make an informed decision. Shane is very knowledgeable and did an excellent job of explaining the vehicle and helping us get everything customized. Travis completed the paperwork with the same high level of professionalism that had been shown to us by other members of the staff at Stevinson. The sales team, all the way up to Anthony, the General Manager, seem much more concerned about our experience in owning a Lexus than just selling cars. We feel like we were treated fairly in trading our used vehicle and getting a fair deal on our new GS 350.Today we attended the New Owner Welcome with about 45 other new owners. These are offered once a month and include a complimentary breakfast and car wash along with excellent information about warranties, a facility tour, and an introduction to the technology our new vehicle has to offer. We would highly recommend this dealership to anyone in the market for a vehicle. We look forward to enjoying our new Lexus and working with Stevinson to keep it properly maintained.

beards12

Aug 31, 2012

This is my 3rd Lexus from this dealership. That in itself should tell you something about the quality of not only the automobiles but the caliber of sales/service people you employ at this store. I will be more than happy to refer any family/friends that are in the market for a new car (Lexus or not). Despite my 1st choice car being sold literally a few hours before I arrived, Michael was patient with my husband and I and helped find us a great #2 choice. The service a deptartment is above reproach and will do just about anything to stand behind their product. Thank you Michael and Steveinson Lexus!

George Bradley

Aug 31, 2012

We had fully intended to purchase a used LEXUS SUV and Stevinson of Frederick was suggested to us by the car rep at AAA of Colorado. We met with Dave Barney, who spent about four hours with us showing my wife and me a number of vehicles. Our choice of a 2010 RX350 kept calling out for us to take it home. Dave was very patient with us and there was no high pressure salesmanship on his part. We enjoyed working with Dave,and he then took us in to consummate the sale with the finance manager. That same afternoon, Dave personally delivered our "new" SUV to us at our home. We are very pleased with the service we have received each time we have taken the vehicle in for service. We went back to Dave in July 2012 and purchased a 2005 Subaru Outback from Dave,and again were treated royally by everyone at Stevinson. I have recommended the dealership to many of our friends and will continue to do so.George BradleyBoulder, Colorado

jb32121

Aug 31, 2012

My wife and I have owned Lexus brand automobiles for the last twenty years. And we have just moved into the area. This was our first experience with stevinson Lexus in Frederick Co. We were completly impressed with the level of proffesionalism we recieved. Michael Burke our sales rep was knowledgable and patient. He and the managers were respectful of our time. Our first experience with Stevinson Lexus was one we will tell our friends and family.Thank You

decampcj

Aug 30, 2012

We were treated very well during our visit. Jeff was very knowledgeable about the car we bought and explained everything with ease. This was our first experience at a Lexus showroom and we left feeling like we were a part of a new family.

stevenplewis

Aug 30, 2012

Jay was very professional and did not pressure us to make a decision. When I think of the term Subject Matter Expert...Jay exhibits this trait as he was able to clearly articulate all features amongst all different Lexus models.

numberless91

Aug 29, 2012

I had been thinking about purchasing a Lexus for quite some time and decided to go to Stevinson Lexus of Frederick. Everyone there was friendly and very helpful. Like most people when buying a car, I was very careful with not buying the first car I saw. There were a few other dealerships that I wanted to go and visit before making my decision in buying the Lexus IS 250 they had in the lot. Chris Rogers like any sales consultant wanted to get me in the car but was not like most sales consultants that I have dealt with before. Working in sales myself I understood that there was a sale to be made but Chris gave me the time. No one likes a sales person that is too pushy and Chris was not. Everything they did from working with me on the price of the vehicle to keeping me informed was great. I would recommend anyone looking to buy a Lexus to go and visit Stevinson Lexus of Frederick.

pattyclark3

Aug 29, 2012

We felt like Michael Burke was easy to work with and no pressure was applied.Negotiations only took about 20 minutes instead of all day. Michael was respectful and considerate of our time. The finance manager escorted us back to his office and everyone in the dealer ship seemed upbeat.

sbrown1683

Aug 27, 2012

I cannot say enough about the impressive level of customer service I've always received at the Stevinson Lexus Frederick dealership. I appreciate the detailed attention the staff pay to me as a customer and to my car, and highly recommend the service department for their service and quality of work.

jeffaward

Aug 25, 2012

David Barney and his manager, Scott Desimone, provided fast,friendly,professional help to me in purchasing my Lexus. They did an excellent job. I highly recommend Stevinson Lexus of Frederick.

Apothulo

Aug 19, 2012

Jay was the best! We never felt pressured and he was able to get us a great deal on not just one but two Lexuses! We highly recommend Jay! He is knowledgable and just a truly honest and nice person.

Kulesus

Aug 18, 2012

Our experience at Stevinson was a pleasure! We had been investigating cars for the past few weeks and were particularly drawn to a used vehicle which we deemed well-priced. After scheduling a test drive, we were pleasantly surprised to find that the price had just dropped! Working with David and Jeff, it became apparent that both have an impressive on-the-spot knowledge of each car on the lot, with recall of details even down to engine specifications, trim packages, mileage, etc. These guys were not pushy and we felt like they genuinely wanted to know what we were looking for, rather than trying to sell us something else. We ended up getting the car we were originally interested in, and while working on the financing, we received excellent, above-and-beyond customer service from Travis, who researched and helped save us over 2%! The total experience was really above and beyond anything we could ever have expected and we are so satisfied, we want to return to Stevinson for our next car purchase.

iambobbert

Aug 16, 2012

Both Matt and John bent over backwards to help me with my recent purchase of my new vehicle. I find both of them honest, friendly and very well-informed. The vehicle I was interested in was not in stock and was being delivered. They worked together to keep me well informed about the progress of the vehicle shipping. When it arrived late afternoon on 08/14/12 Matt called me within an hour of arrival. We set up an appointment for the next day. On 08/15/12 I was on my way with a wide smile on my face after getting a fantastic car and a great deal.My thanks also to General Manager Anthony Banno. He made the sale a very pleasant experience.

nanagg

Aug 15, 2012

WOW! What an awesome experience at Stevinson Lexus of Frederick! This is due primarily to our fantastic Sales Associate, Jay Anderson!!! This is the second car we have purchased from Stevinson, both times through Jay. He is so thoughtful, considerate and not the stereo-type Sales personnel that can be a real turn-off. He is patient and not pushy which we found very refreshing in such a competitive business. KUDOS TO JAY! We also need to recognize, Lane McEnaney, Sales Manage another joy to work with! Honorable mentions are Rachel our techy person and Mark from Service. Great job to you all! Thanks guys, for your great (golf game), personalities and an overall great experience!Happy Lexus drivers,Duane and Ginger Heimann

tanager

Aug 14, 2012

It was nice to work with Jeff Farley. He's very knowlegeable. He's probably the sole reason I actually purchased the car the day I went to the dealership to just look at the RX.

audreyjsp

Aug 13, 2012

William was very helpful and informative. He was extremely curteous and made my purchase very easy. Would definitly recommend your dealership to others due to my experience with William.

iDriver

Aug 13, 2012

I am so grateful for how easy William made it to buy a car. He was very pleasant to work with, very straightforward and professional. His deep knowledge gave me a lot of confidence that I was getting the right answers about the car. The process was smooth, with no surprises. I'll buy from him again, despite the fact that he sells expensive cars...

tbunrein

Aug 7, 2012

During each service visit, I am greeted promptly and my service items explained to me. Normally,I get a loaner, and it's always ready to go.

wybabyblue

Aug 2, 2012

This dealership is BY FAR the BEST in sales and customer service that I have EVER experienced. I WILL purchase my next vehicle from this specific location. Everything they have ever done has EXCEEDED my expectations.

Carla Styles

Aug 2, 2012

Matt is always a pleasure. I think he even knows the sound of my voice when I call. It really is a pleasure to stop by when I need an oil change or anything. Every person in the dealership is so friendly and it is such a positive atmosphere to be around.

charlestweedy

Aug 1, 2012

I have owned many high end automobiles and had them serviced across the country. I can easily state that this Stevenson dealership trumps all the others. They seem to have a strong desire to make both the sales and service an enjoyable experience which is rare in the automobile business. When service is needed they are extremely helpful and accomodating. Every detail is explained in a manner that is understandable to the consumer. They are on time and have a beautiful, comfortable waiting area if one chooses to wait. They also have a loaner car program and for the first time yesterday I used the pick-up and delivery program; it made the service not interfering with other tasks that needed to be completed.I would highly recommend this dealership.

kankaraju

Jul 31, 2012

Jay was very friendly from the minute we stepped into the dealership unlike other Lexus dealership. He made sure that we made the right choice by buying a NEW lexus and not a pre-owned :). Very knowledgeable about the car we purchased, made sure when the car was delivered to our home that we were told of all the features available in the car. Jay has also been available on the phone for answering any questions. We would surely recommend this dealership to our friends even though it is a bit far.

smain1971

Jul 31, 2012

The dealership itself is very nice and comfortable. They immediately offer you a beverage and some type of snack; doesnt seem like a big deal but definitely makes you feel valued. I then worked with Jeff Farley who has an expert knowledge of the vehicles and was able to explain the different features of each vehicle and how it would apply to my needs. My first visit and test drive did not include a purchase of a vehicle, but JEff talked about my needs and we determined a path forward when other vehicles became available. Jeff also continued to answer my questions regarding trade in value, different purchase options and residual value of used Lexus vehicles even though I had yet to commit to a vehicle and had stated it might be a few months out. As a result of getting the right information and doing independant research, I decided to move forwad with a new car purchase. Jeff walked me through the process and ensured I felt good about the purchase price, trade in value, etc... even though he had a repeat customer come into the store saying they were ready to buy a car. Most sales people would have gotten rid of you immediately to go get another sale since I was already in the purchasing process. I then was introduced to Travis Graves in the financing department. I asked Travis to provide information on the additional warranty options and other options available along with his best price as I did not want to haggle. Travis provided his best price and then worked with me to get the best financing rate available which I was very happy with. After purchasing the car, I had an appointment to get a clear bra, protective coats and a window Tint which Jeff coordinated (independantly) with a tinting business that he has personally used and provided warranty on their work. As I showed up to the appointment, Ron Domenico immediately had a car available (the same one I purchased with only 4k miles) for me to use while my car was being worked on. Talk about efficient service. When I picked up my car, Jeff again spent 90 minutes with me going over all the options on the car and how they worked. To say the least, I have never experienced this type of service from a car dealership and although I am only a few weeks into the experience, leads me to believe that I will always be valued at this dealership. Another perk is taking my car in every other week for a free car wash and vacuum. I would highly recommend working with Jeff if you have any plans to purchase a Lexus.

christy22

Jul 30, 2012

My purchasing experience with Shane was very pleasant. He was very knowledgable about the vehicle and had me complete a very thorough test drive. He was also very patient with me while I tested everything on the car to be certain that it was all in working order! I would definitely shop with Stevinson again.

Stevejuen

Jul 25, 2012

Without a doubt, it has been a wonderful experience doing business with Jay Anderson and everyone involved. I found him to be extremely nice, knowledge, and accommodating. Jay went out of his way to get me the money I needed for my trade and it was very much appreciated. Other dealerships seemed to be a lot less interested to go the extra mile. I have nothing but good to say about my entire ordeal and would highly recomend them in the future. What a pleasure.......thanks Jay!Steve Juen

laurie.p.anderson

Jul 24, 2012

My service appointment last week was again indicitive of the great service that I have had to date at Stevinson Lexus.Shiela Foley was an excellent service rep.thanks

mlcrmi32

Jul 23, 2012

I was please to get scheduled in for service with only a days notice. Matt was prepared for my arrival with a loaner car. The service only took a couple of hours and I was on my way back to work. Great Job.

sdfg

Jul 23, 2012

Steven was very polite and will make and excellent salesman for this Great dealership. Jeff and Lane are true sales people that are superior in their positions.

tjbenson

Jul 18, 2012

Having only been to this dealer for our Lexus service three times, I am still impressed by the customer focus by all the employees. I did not purchase a vehicle from this dealer, yet I am treated like a buy annually.Keep up the good work.

jodideluca

Jul 17, 2012

Like many Lexus owners, I purchased my Lexus for the longstanding and exceptional quality materials and craftsmanship used in the manufacturing process, and more importantly, for the highest quality of service that I would receive. My expectations are high. To date, and after six years of owning my GX470, without any reservation I can state that being a Lexus owner, and dealing with Lexus dealerships have far exceeded my expectations. Recently, I relocated from Florida to Colorado. The cross country drive (approximately 1900 miles) was problem free, and even enjoyable. One week after arriving in Colorado, the alternator needed to be replaced. I was lost in the middle of a metropolitan area when the service light came on. After a brief episode of panic, I called the nearest Lexus Dealership Stevinson Lexus of Frederick, Colorado. I had the privileged of speaking with Ms. Shiela Foley in the Service Department. Within an hour, I had a loaner car, a detailed education on what the problem might be, a review of my GX470s maintenance history, and was assured that my vehicle would be taken care of in a timely manner. WOW! As a car owner, it doesnt get much better than that!My vehicle was returned in a timely manner. The quality of service was exceptional. Most impressive, however, was the level of service I received from Ms. Foley. It was quite evident that Sheila had a passion for her work. Moreover, her knowledge was incredible. She was extremely patient with my high expectations, and went out of her way to accommodate my requests. Keep in mind, there is no commission to be gained from working in the service department.Overall, my experience with Stevinson Lexus of Frederick, and Ms. Sheila Foley in the service department, exemplifies professionalism and quality service at its best. An investment in a Lexus is an investment of self.With Gratitude,Jodi J. De Luca, Ph.D.Lexus Owner

lyndaarnold

Jul 17, 2012

Matt was very helpful. He had useful information about the car and was not pushy. He seemed a little nervous but I sure experience will help that. Everyone at the dealership was friendly and offered their assistance.

phoffman39

Jul 17, 2012

This is the second car we purchased at Frederick Lexus because Chris was so easy to work with and because Lexus has such a hign quality standard that I love.

MHarsch

Jul 16, 2012

Our experience at Stevenson Lexus of Frederick was incredible. Shane was very friendly and knowledgable regarding a variety of cars. It was a haggle free experience as we were given a reasonable price for our trade-in and the prices on their vehicles were priced correctly.

sunnysummit

Jul 13, 2012

Our search for a new family car led us to Stevinson Lexus of Fredrick where we had found a used vehicle online that we were interested in. Our first point of contact was Chris Rogers and right from the start Chris was informative, friendly and knowledgeable about the product and process. Chris was very open about the vehicles condition and sensitive to our distance from the dealership and was willing to give us a virtual tour of the vehicle walking around it, and going through the interior, describing every detail so that we could make an informed decision about driving the 81 miles to look at it. As it turns out we did make the trip to Stevinson of Fredrick and we did purchase the vehicle. Chris explained how Stevinson Lexus works and that only the best of the best of the used inventory ends up on the lot. I would agree. Just for our own piece of mind we took the vehicle for a pre-purchase inspection (after wed bought it) at our local mechanic and the entire vehicle checked out with high marks in all mechanical and functional categories. Chris had explained the thorough inspection that all used vehicles go through at Stevinson Lexus and I believe that this dealership takes pride in every vehicle that leaves their property. As our needs evolve we would consider Stevinson Lexus of Fredrick in the future for other vehicle needs, only the next time we would have fewer questions and concerns knowing that the product on the lot will be exactly as described and the process will be worry free. The dealership itself is extremely clean, comfortable, and a pleasant place to do business. Employees like Chris further enhance the experience.

judy678

Jul 9, 2012

We were greeted right away, given options with our car as well as finance options. We left feeling great about our purchase! That's the bottom-line.

miched

Jul 7, 2012

Jay is the consumate employee. He is more concerned with establishing a solid, reciprocal relationship than forcing a sale. He understands that a relationship brings a customer back time and again to the dealership for parts, service and (probably) another vehicle. I appreciate the "no pressure" atmosphere of Stevinson Lexus of Frederick. I look forward to future dealings with both Jay and the dealership.

subtle1ll

Jul 7, 2012

I an excellent experience when I purchased my Lexus at Stevinson Lexus of Frederick and my dealings with this dealership have continued to be a very positive experience. I have all of my service performed there and have continued to be satisfied and pleased with both the person to personal care I receive and the service they provide. I really could not be more pleased with a dealership.

gjaircraft

Jul 6, 2012

I have bought new cars from several Lexus dealers and by far Stevinson Lexus Of fredrick is the best to deal with. They really try hard to make the deal go as smooth as possible.

glipps3104

Jul 6, 2012

This was by far the best car buying experience that we have ever had !!!!! It was great working with Shane and John, and Travis and I would SO recommend these guys to anyone looking for a Lexus, and a GREAT car buying trip !!!

J Dart

Jul 6, 2012

Our experience in working with Jay Anderson to purchase our 2012 Lexus RX350 was easily the best we have ever had when purchasing a vehicle. Jay was helpful, knowledgeable, friendly, and very thoughtful. We never felt pushed or pressured into a decision. In fact he encouraged us to drive and compare all of the vehicles on our list. He was also very prompt in resopnding to questions we had via email and telephone. Cheryl and I can honestly say it was a real pleasure working with Jay. He is a wonderful example of the Lexus standard of excellence.On the day we took delivery, Travis Graves was responsible for the actual transaction. He too was very pleasant to work with. We enjoyed our brief time with him as he explained the warranty purchase options and prepared all of the paperwork. Travis was very professional and did an excellent job of explaining all of the forms for our signature.Shane Swenson gave us a detailed introduction to the RX and was more than pateint in the process. We had a limited amount of time for this introduction due to a previous engagement and Shane did a great job of getting through everything we needed to know. He clearly knows his stuff and is great with people.

jackds

Jul 3, 2012

I always receive very friendly service from Matt. He also takes the time to carefully explain all options when I come in for service. I also find that this dealer stands behind their work. In this case, some work tht was done a year ago didn't quite hold up but Matt made sure it was rectified and it now looks as good as new. Since moving to Colorado in late 2006, I have always taken my cars for service to this dealer and will continue to do so.

James Sunie

Jul 3, 2012

I was greeted by William Overton and he made me feel like a VIP at a 5 star hotel. Bill(he said I could call him Bill) showed me a 2008 GX400h. Long story short, I test drove the car, loved it. My wife brought our daughter out and my wife drove it and loved it! After looking at several other makes and models the Lexus was a no-brainer. Bill made the whole process easy and fun. There were a few issues but Bill handled them quickly. He also introduced me to the General Manager, that was nice. OH, Bill came to my home and brought me to the Dealership to do the paperwork and that made it easy for me to get in the car and drive it home to surprise my wife. Bill also let me borrow a BIG RED BOW to put on the car when my wife opened the garage. My wife loves the car, she likes the idea that the car is certified and has a warranty. We look forward to having our Lexus serviced and maintained at your store. The way we were treated assures us that any future contact for any reason will be pleasant. Thanks to William(Bill) Overton. Two satisfied customers, Jim and Bev Sunie

Aramich

Jul 2, 2012

We experienced a very simple, no hassle buying process. Jeff and Shane were great ro work with. Took great care of us, love our new vehicle!

mandyw2012

Jul 2, 2012

David was great to work with - I liked his no pressure style and his responsiveness to my questions. I'm really enjoying the car and am happy with my decision. There's way too much information about all the features of the car to take in all in on delivery so I was glad to have a separate walk-through after a couple of days. There's a new owners event this weekend which I'm planning to go to as I have few more "how do I do...?" David made it clear that I could call him with these at anytime but since they're not urgent I'm happy to wait until the event.

alabu72

Jul 1, 2012

The best car experience we have ever had. Hate buying cars, but this was not a bad experience at all. Matt was very knowledgable and very helpful. We would recommend him to everybody, and we will ask for him again when we are ready for another Lexus!Bob and Trish Schneider

gren345

Jun 30, 2012

we recently bought a Lexus IS250 from stevinson Lexus at the frederick location. David Barney was our sales person, and he was professional and friendly. In the past we have had bad experiences at other car dealers, but David made our experience stress free. my husband and I will recommend David and stevinson Lexus to anyone we know that is looking for a car.

mand6564

Jun 30, 2012

I'm writing to stevinson, john charlton and scott desimone, john was very knowlegable and scott took care of all the number. Over all a great experience and I am happy with my new lexus. I will be using stevinson lexus of frederick for all my futre purchases.

sr60shpr

Jun 30, 2012

With a busy schedule and an older vehicle, I had to rely on internet to locate suitable newer used vehicles within my price range in my area. The information provided on the internet, as well as the free Carfax, enabled me to locate this vehicle. Michael was the sales person who was my first contact with the dealership. He was very friendly, courteous and helpful in initiating the eventual purchase of the vehicle. The only reason I didn't give a "great" rating to the overall experience was that a problem arose with financing that I hadn't foreseen. However, their finance staff worked diligently with me and my credit union to resolve the problem. I am very happy with the final outcome and with the vehicle I believe is the best value for me.

Ed Graeter

Jun 29, 2012

I have dealt with Matt for several years for maintenence on a GS400 and LS460 I own. In all transactions Matt has been a knowledgeable, helpful, friendly representative for the Stevenson dealership. The work has always been completed as promised in a timely manner. I spend six months each year in San Antonio, Texas, but I have all maintenance done at Stevenson because of the friendly courteous people like Matt and the quality work of the service department. It's also a pleasure to visit Stevenson because it's a beautiful facility with friendly helpful people in all areas of this dealership. Should I choose to purchase another Lexus, I will certainly attempt to make that purchase through Stevenson.

ashleeh

Jun 26, 2012

My experience at Stevinson Lexus of Frederick was great. I was treated well from the moment I arrived. Even with the dealership being busy, I was checked on by several different employees and was never left hanging. I traveled 4+ hours to test drive the car, I purchased. The car met all of my expectations and more. Michael did a great job working with me. He listened to my concerns and answered all of my questions. I would highly recommend this dealership to anyone looking for a new or used car.

VHelming

Jun 26, 2012

Everyone made this transaction so pleasant and easy. David answered all our questions and has continued to help us via email and/or phone (we live in Idaho). We would definitely recommend this dealership to our friends and we would definitely use this dealership in the future for a new car.

Feroshz

Jun 25, 2012

Chris Rogers was the best car salesman we have ever had the pleasure of working with! He sold us a beautiful Lexus and I look forward to buying my next one from him! I will absolutely tell everyone I know about Chris at Stevenson Lexus anytime the opportunity arises! Our car buying experience was fun and we felt very well taken care of. Thank you so much!!!

SCOTTIE64

Jun 21, 2012

First talked with David over the phone before we met. Set up a time to meet and look at cars that fit our schedual. Came out to the car and greated us before we even got in the doors and was very polite. David was always professional and answered all of our questions prompley. Great personality and will ask for him in future purchases from Lexus. Would recomend this dealership and David to any of my friends interested in purchasing a Lexus.

dianedekrey

Jun 18, 2012

Jay was AWESOME to work with!! He was very knowledgable and very helpful in helping me find the perfect car. His attentiveness was truly appreciated, and he made this buying experience very easy and comfortable. I would highly recommend him to anyone I know of that is looking to purchase a Lexus. The dealership and everyone associated with it were also very friendly and helpful. When the time comes for me to purchase another Lexus I will be back to this dealership and will use Jay again as my salesman. I trust him and know that he will take good care of me.Thanks for a wonderful experience, and I LOVE MY LEXUS!!!

Denver2012cc

Jun 14, 2012

This was my first time buying a car, so you can imagine how scared/anxious/excited I was. Buying a car for many people is an exciting time and a huge accomplishment. I just recently graduated college and my number one priority was buying a car that fit perfectly in my budget. Jay Anderson at Stevinson Lexus of Fredrick was the most helpful person during this entire process. He made sure that this car fit into my budget, without making me car poor as he put it. He worked for three days straight to crunch numbers for me and find the perfect vehicle for me as well. Whenever I had hesitation about the vehicle or the numbers, he made a huge effort to stay in my price range and worked endlessly to ultimately have me satisfied. The outcome was far more than I could have ever imagined. Jay stayed past closing time to help me learn the new features of my car and made sure that I was comfortable in my new vehicle. In my eyes Jay didnt just close a deal he worked hard to make sure I was happy and in my price range. I also never felt any pressure from Jay. He didnt pressure me to choose a car right away, and he never pressured me with prices that would stretch my budget. This experience would never have been as exciting for me if it wasnt for Jays help and hard work. Jay is the farthest thing from the typical used car salesman stereotype. Jay is friendly, hes relatable, and he works hard to make sure his customers are his number one priority. I cant thank Jay enough for working so hard to find the perfect car for me. Anyone thinking of buying a Lexus should go see Jay Anderson at Lexus of Fredrick. You will NOT be disappointed in the outcome.

mpdooley

Jun 14, 2012

I highly recommend Stevenson Lexus of Frederick. Jeff Farley, our sales representative was very helpful, answered all our questions about the car, its features and how to use them, and provided to us a very thorough and detailed evaluation. Regarding the negotiation, I found him to be a fair negotiator and we came to a satisfactory agreement on the price from my perspective.

Jlynch213

Jun 13, 2012

This dealership provided excellent customer service and truly went above and beyond. I would highly recommend this dealership to anyone in the market for a new car.

jgrabo

Jun 11, 2012

Jay (and Travis) did a great job of providing a no-pressure deal. The transaction was efficient, professional, yet personable. I felt that we received the product(s) we wanted (and none that we didn't want) at a fair price to both parties (I marked a "4" under PRICE, because, stating the obvious, it always feels better at a lower price).It is a beautiful dealership: well maintained and well organized. The experience couldn't have been better.

Sam George

Jun 11, 2012

When we walked into the dealership, we were not sure if we wanted to get a lexus.It was a pleasure working with Jeff. He is professional and courteous. We did not feel pressured to make a deal at any point. We ended up leasing an RX350 because of the No down payment deal that Lexus had at that time. Jeff followed up with calls in the days after to make sure that we were happy with our purchase. I would defiitely reccomend the dealership and Jeff to anyone looking to get a Lexus.

daviddrueallman

Jun 10, 2012

I would like to commend Adam. He made the experience and the difference in our decision. I thank the leadership team for their encouragement to reward a straight-forward and honest approach. It was refreshing! Thanks, dave

Kocollindy

Jun 9, 2012

Chris Rogers is fantastic to work with when purchasing a new Lexus. He is professional, kind, courteous and politely answers any questions in a knowledgeable fashion. He is really a delightful person truly interested in superior customer service. It is a treasure to work with Chris as he is a real jewel in the treasure box of life. Thanks Chris,Bobby and Lindy

JLydia

Jun 4, 2012

I dealt directlty with Adam and had phone conversations with John. Adam was very easy to work with and had a positive attitude about completing the sales transaction.I believe he was honest and realistic in regard to negotiating a mutually acceptable sales price. In addition, this same attitude was evident in transacting the trade in value of the subject car.

Steve Johnston

Jun 3, 2012

Jay Anderson has done a great job for us in both purchases we have made from Stevinson. I felt like he really acted as a buyer's advocate which took almost all the pressure off us in reaching an agreement. I would highly recommend him to anyone wishing purchase a Lexus.

smansur

Jun 1, 2012

I really didn't know what to expect from Stevinson Lexus of Frederick and Adam Fedak. I don't care for high pressure and being told untruths just for a sale. Not the case. I was impressed with Stevinson Lexus of Frederick and Adam Fedak and gald I made my new car pruchase from them. From the minute I step on the sales lot I felt Adam listened to my concerns and spent the whole afternoon addressing those concerns. Results were a few days later a very surprised wife picking up her new vehicle with tears of happiness. Great job Adam, thanks fo all your efforts. What a nice facility and Team for my wife to work with for servicing her vehicle. I was impressed!!

suebaumer

Jun 1, 2012

We went into the dealership to look at specific vehicle we saw on the dealers website. Chris greeted us in the lot, and we talked about what we were looking for and why. He was very helpful, explaining the features of the car and of Lexus. We never felt over pressured, and in the end I think we got a very good car at a very good price.

mnguy7256

Jun 1, 2012

Working with John on my recent Lexus purchase was the best experience I have had buying a car. It was easy, straight to the point, and we got a car we love. I will always go to Stevinson because everyone is easy to deal with and very good customer service.

cm727

May 31, 2012

I really enjoyed my experience at the Frederick Lexus store. I was impressed with the professionalism of the staff and and outstanding appearance of the dealership. I would recommend my friends and family to work with the team at lexus. Salesman john Charlton was very knowledgeable and a pleasure to work with. Will return for future transportation needs.

jmark8006

May 31, 2012

As a career sales professional, I would like to point out that Stevinson Lexus is a top notch organization. My previous experience with car dealerships has always left me somehow disapointed. However, Michael Burke our salesperson, excels at solution-based selling. This is the mark of a true sales professional. He was very attentive to all of our needs and wants throughout the sales process. I found purchasing a vehicle at Stevinson Lexus to be a pleasurable experience. I would recommend Stevinson Lexus to all of my friends, family, and colleagues. Thank You.

nbc970

May 31, 2012

I recently bought a car at Stevinson. They were very polite and professional. I was debating between Lexus and Audi but ultimately went with Lexus. My salesman shane was fairly knowledgeable and was able to answer all my questions unlike some of the other salesman that I have dealt with recently. Overall no problems.

YewLew

May 31, 2012

Wow! There truly are still respectable car salesman in this world! Shane Swenson went above and beyond the call of duty in all facets of a car purchase. He was thorough and complete in answering all our questions...he even explained little details we never would have thought to even ask about. It's a little bit of a drive for us to get to Frederick but well worth it thanks to Shane. Don't hesitate to ask for him if you want a no nonsense, no hassle car buying experience. We will certainly be contacting Shane when we get ready to buy a new RX later this year.

Alan Ford

May 30, 2012

Having test driven 8 vehicles, we had virtually decided on a 2013 Acura as we felt that the Lexus was probably beyond our price range. Lexus of Frederick was therefore the last dealership we visited. What a transformation!! From the minute we entered the front door Jay made us so welcome,listened patiently to our list of likes and dislikes, and then proceeded to take them one by one explaining and resolving them as we went. We test drove immediately, were very impressed, but decided to go back and try the Acura once more. Jay exerted no pressure on us, (which I hate !!), but expressed confidence in the Lexus and "planned" to see us again the next day !! He was right.We returned the next day decided on the 350, subject to the cost, and here again Jay was able to work with us and his finance people to come up with a lease price better than that we had been given for the Acura. So with a better lease price and the additional luxury of the Lexus we had a a "no brainer" decison to make.Jay had turned a "dubious couple" into "new purchasers" by exhibiting from start to finish, that what we, the customer, wanted came first and foremost,(not the sale), and once the sale was made,assuring us that the Lexus service would continue throughout the length of our lease.Alan & Janet Ford

katt92974888

May 30, 2012

Jeff was very helpful, as well as, friendly. I had a great experience at Stevenson Lexus. He was very knowlegable about all modles fo the cars.

koala9578

May 30, 2012

A couple of weeks ago I was in the market for a small sporty car and drove to Lexuslooking at the IS 250 I met Jeff and talked about the difference between the IS and a BMW that I was thinking about. He seemed to know as much about the BMW as he did aboutthe Lexus. Jeff also walked me around the dealership and talked about how well service would take care of me when I visited. No one has ever shown me their servicedepartment before. (it was very clean) and he explained the warranty the car would have while we walked around. The car was fun to drive and everything I wanted. You could tell Jeff really liked the car and wasn't just trying to sell me something! Hemade the rest of the purchase really easy, along with Travis finishing the paperworkwith me. I would tell anyone thinking of a Lexus to visit Lexus in Frederick and lookfor Jeff!

Pat Piatt

May 30, 2012

David Barney: was friendly, very knowledgeable of the vehicle that we looked at, and purchased. Helped in getting satisfactory terms for our contract and letting us make our own decision on buying the car (no high pressure salemanship). He was very customer service oriented, answered all of our questions and scheduled several appointments for the extra options to be completed.Jessica Butts: answered our question on how to reset the trunk breaker when we could not get the trunk open. Our books were stored in the trunk and we could not look it up in the book. Ron Domenico: advised us to bring our vehicle to the dealership when I found a grease spot on the floor of our garage. Determined the right axial boot had ruptured and needed to be replaced. After removing the reminents of the boot, determined the axial rod needed to be replaced also. The car was returned to us when he said it would be. We were given a 2012 ES 350 as a loaner car while repairs were made on ours. He is very thorough and detail oriented. Our car was delivered to us, with a full tank of gas, and the loaner car was picked up. Travis Graves: The contract closer. Very thorough in explaining the different papers involved in the conract. Very friendly and personable. Adam Fedak: Gave a thorough explanation of the various options and their use on the vehicle. Very helpful in setting up the GPS, radio and other options.Isaac: Service Tech. returned our vehicle and drove the loaner vehicle back. Very helpful in reviewing the options on the car and also set the phone bluetooth for us. Very helpful and personable.

psshapiro

May 30, 2012

After consulting consumer reports I decided I would like to purchase the Lexus Rx 450 h. I decided to come into the dealership to test drive the different models after talking with Tim J. , and with the help of David Barney I test drove the 350, 450 and discussed the differences in the models as well as the hybrid pros and cons. David was extremely helpful w/o being pushy, and Tim was honest about pricing. I never felt the hard sell experience I dreaded as I headed to purchase a new car from either of them. In fact, I am sure they would have rather I purchased a 2102 to move the inventory off the lot, however David and Tim were enthusiastic about all the models, including the 2013 which I had already decided on before visiting the dealership. Being a cautious consumer, I attempted a price comparison over the phone with several other Lexus dealers. Kuni Lexus in Littleton was extremely reluctant to give a price over the phone and went as far as to call my "tactics" pushy, as I wanted to not waste my time or theirs and visit the top 2 dealers who were willing to work with me. I was immediately put off and decided I would rather pay a few dollars extra than work with that dealership. I also contacted Stevinson Lexus in Lakewood, which honestly would have been a much more convenient dealer to buy from considering proximity. However Lakewood offered an insulting trade in value on my pathfinder after talking with several nice people there. Then David B. of Frederick came to my rescue. He suggested getting a trade in offer from Nissan, and then offered to allow me to "trade in" at Lexus for the increased offer and they would deliver the car to Nissan as a courtesy. Great Idea! The icing on the cake was Josh Ingrim's helpul and humorous approach to finance, his explanations were spot on and I am sure excruciatingly painful for him at times when I signed forms backwords and had to redo them Thanks Josh:) Not only did the team at Frederick make my experience buying my first new car ever painless and stress free, it was oddly enjoyable. THANKS TO ALL AT LEXUS OF FREDERICK.

jna100497

May 28, 2012

Bought my car from Jeff Farley. The personal attention and vehicle knowledge was excellent! With my busy schedule he delivered the car to my home.

williamdeeb

May 26, 2012

Very pleasant car buying experience. Exactly what I'd expect from a Lexus Dealer. Our sales consultant Jay Anderson worked hard to cater to us, answering all our questions, giving valuable advice and got us the price we wanted.

mmmmmmmmlowe

May 24, 2012

Everyone I talked to and came in contact with, was very friendly. The staff was very knowledgeable, friendly, and professional! The premises were very clean and the overall experience was great! I will be looking to purchase another Lexus in the next year or two and will definitely come here for the purchase! Thanks Lexus of Frederick!

sticpic2

May 22, 2012

We were very pleased with the time that was taken with us explaining the 350RX Lexus that we purchased from David Barney. David was very friendly and made us feel at ease. We also would recommend the lady that went over all the details of the vehicle. We would certainly recommend Stevenson Lexus of Frederick to anybody wanting to purchase a vehicle.

deb.waldo

May 14, 2012

Jay should us how we could afford to buy a new Lexus. He was easy going, informative and an absolute pleasure to deal with! We both own Lexus cars and we be returning to buy our next Lexus from Jay. Jay and Stevinson are top rate!Deb Waldo

kim steiner

May 14, 2012

This is the third Lexus that I have purchased from Stevinson Lexus in seven years. The first one was seven years ago. I purchased my then 75 year old Mother's Dreamcar, an IS250, for her. I had the pleasure of working with Scott DeSimone. It was so easy and actually fun, I could not believe it! Two years later, I purchased my Lexus GX470 from Scott. I knew Lexus was high quality and all Lexus dealerships have top standards in the industry as I had previously owned a Lexus while living in another state. However, since interacting with Stevinson Lexus in Frederick, I know they provide exceptional service and have exceptional standards in all departments, even over other Lexus dealerships. Whether you are dealing with Sales or Service (also very awesome; run by John Lott) you will be pleased. The prices are great, too. Recently, my mother's vehicle was in an accident and I needed to replace it for her. I called Scott, now Sales Manager, who had Chris Rogers in Sales help me. He found the exact vehicle I needed and gave me a great price! (I had previously researched prices so knew it was a great deal.) It was that simple! BTW, my now 82 year old mother was not even hurt even though her car was totaled. I think the Lexus protected her. And,I honestly, don't think I will ever buy another car from another dealership because Stevinson Lexus is so great! I recommend them to all my neighbors and friends (many of them have purchased from S.L. after a visit.) I consider myself to have high standards being a previous four time Inc.500 (with AA rating) company owner. Also, a previous YPO Member. My integrity is very important to me. I think that is why Stevinson Lexus is important enough for me to write this review, which is something I generally don't do. They have the highest intregity. Thank you, Kim S. from Niwot, Colorado

pheny2

May 12, 2012

My experience at Lexus was amazing. Adam was great in showing us the different types of vehicles we were interested in. There was no pressure and we worked out an amazing deal on my new car. I love my new car and appreciate all of Adams help. Thanks again CP

bngu1

May 10, 2012

I've bought two cars from Adam in three months!!! He is by far the best sales person i've worked with!!! Adam is very professional, friendly, honest, and knowledgeable. Both of my experiences at the dealer was GREAT and their price was AMAZING!!!!!!!!!!!!!

LCRAIG

May 7, 2012

A few months ago I purchased my dream car a beautiful IS 250, this was also my first online vehicle purchase. I highly recommend Adam, he was so professional and so understanding on the phone. He was not the typical pushy salesman, he made me really comfortable about purchasing online. He actually listened to my needs and wants and made the sale one of the easiest purchases I have ever made. I couldn't have asked for a better sales person. He even took the time to deliver my new car to me at my home 360 miles south of the dealership on his day off!!!!! Talk about going above and beyond!!!!!Last week I had a service appointent to install satellite radio and I was visiting Castle Rock and Adam made arrangements to meet me so I wouldn't have to drive up to Frederick. When I picked up my car it had been washed, vacuumed, and my gas tank was filled. I have never receive such incredible service from any other dealership before. This luxury car dealership definitely has luxury service. Due to Adam's phenomenal service I will definitely purchase from Stevinson's again.

tbrekel

May 5, 2012

I don't like buying vehicles because I have to deal with salesman that are pushy. That wasn't the case at Stevinson Lexus of Frederick. David Barney was so helpful and was willing to answer my questions and let me take the time I needed to feel good about my purchase. I would recommend David to all my friends, I was impressed, he is so friendly and professional. Shane Swenson was very helpful in guiding me through all the new features of my new car. Shane was very knowledgeable and helpful. David and Shane made me feel comfortable about asking questions and told me to give them a call if I had questions at a later date or just bring the car in and they would help me with any problem. Josh Ingrim helped me go through all the financing and was able to explain everything about my loan.This was a very pleasent purchase and I recommend these employees to anyone. Way to go guys, I am so impressed with your service and knowledge.

mko1209

May 2, 2012

In December of 2009 I purchased a Lexus RX350 from Stevinson's. So when it came to trade the only dealership I wanted to visit was Stevensons of Frederick. The first experience at Stevinson's was very good so I trusted them to treat me fairly again.When I decided to trade I called Chris Rogers (the salesman who sold me the RX350) and he was on vacation. But he told me that he would have his partner call me. Within minutes Peter Martin called me and I went to visit him that afternoon. I did a test-drive of an ES, discussed various options, and I told him I'd be back in a couple of weeks.After looking and doing some research on the internet, I decided the Lexus ES was what I wanted. So I called Peter but he was out and Chris was back. Both salesmen were very friendly and helpful so it didn't matter to me who waited on me. This time my husband went with me but since this was to be my transportation my husband let me decide, ask questions of the salesman, and make the deal.I did choose the ES Luxury package. Chris arranged for a time to come back to get the vehicle after the "protective" treatments had been put on and all other details were checked out. So two days later I took possession of the new car. During this time Lane was close by offering his assistance. He even called me after the first visit I made to see if I had questions or any problems.I enjoyed the experience of buying my car. I didn't have to negotiate the price for hours, or settle for something less than I wanted. Details were explained thoroughly. Even at the finance office Josh had all papers in order and that process went smoothly as well. When I picked up my car, Chris was with another customer on a test-drive. But he had told another salesman to watch for me - and this person met me at the door to tell me where Chris was. By the time I got some water, Chris was back. Within 30 minutes I was on my way home.I have had lots of cars - both new and used - and have had many different salesmen. But I honestly prefer the way that the Stevinson's dealership deal with the customersand the salesmen are great. I can't imagine that when it is time to trade again I will go anywhere else than Stevinsons and Chris will probably sell me another new car!

trishm999

May 1, 2012

This is the 3rd Lexus I've purchased from Chris at Stevinson. Chris is so great to work with. He is personable, knowledgeable and always so very helpful. I think he works diligently to make sure that his customers are satisfied and got a good deal and great value. I appreciate his willingness to go the extra mile, answer questions and to thoroughly explain the details.I'd recommend Chris and Steveninson Lexus to everyone looking to buy either a new or used Lexus.

Lexi2010

Apr 30, 2012

As soon as I walked through the door every person I encountered was very friendly & professional. The sales person was extremely knowledgeble about every detail of the vehicle I purchased. Overall a great experience.

Hardyclassic

Apr 28, 2012

We have purchased 2 new vehicles from Tim J. Absolutely pleasant experiences both times. Tim is very professional, as a salesman at this level should be. He made the negotiations very pleasant when working on the details for the pricing and options to place on the vehicle. Absolutely NO games were played and everything was out in the open and very transparent at the time of the purchase. Follow up calls were made to make sure all was well with the new ride. He has always been available to answer all and any questions we had with the new car. Even on his day off he had answered his cell phone kindly and was very catering! Definitely a rarity in this business. We can not recommend Tim J. any higher!

Joan Sawall

Apr 25, 2012

I have had my RX400 H since 2007 and every time I have gone to Lexus for anything, or even just called their service department for information. I have received curteous and prompt service. I redently had a repair and Kevin Kaplan in drop off for service area could not have been nicer to talk with. Also this morning when I went in another young man in that area, that I do not know the name of, came right out and offered his help when Kevin was out of the area for just a moment. I then went inside and decided to let someone know how much I appreciated them. At that time I talked with Jay Anderson in the sales area who was also very helpful and friendly. Over the years I have owned other cars purchased from Lexus and always found the dealership on Havana, and now the dealership in Fredrick to be most helpful

Paceks

Apr 23, 2012

Jay Andesron assisted us with the purchase of a used GX 470. Jay has made our shopping experience " The " most pleasant Ever!! And that is saying a lot. Jay was the most informed sales professional I ever dealt with, was very patient, even after coming back numerous times to look and see the vehicle and negotiated a fair deal taking every one of our considerations as his own. We have purchased over 15 new vehicles in the last 27 years and Jay just set the bar further then ever before. I truly wish all material purchases were as pleasant and fair as this one. Working with Jay is like gaining a good friend.

jafanning

Apr 18, 2012

I will talk about Jay Anderson in this review - although the dealership was fine overall. Jay has a customer service ethic and willingness to go the extra mile that I have never experienced before, at any dealership. He assisted me with every aspect of this car buying experience and there were some minor bumps in the road along the way. Jay put me at ease and I knew if Jay said he would get it done, then it would really get done. I couldn't be more impressed with a salesmen - See Jay when you got to Stevinson Lexus of Frederick!!

mizbef

Apr 18, 2012

This is our second experience at Stevinson Lexus. First was for a new vehicle and this time for used. Both sales experiences were as pleasant as can be. Buying a car is stressful under any circumstances, but the people at Stevinson do their best to keep the stress level down. I find it very nice to always see the same people when I take my car in for servicing. That tells me that employees are happy where they work and that ultimately transfers to the customer. The dealership is beautiful so waiting for your car is also pleasant. Frankly, I can't imagine buying a car anywhere else and this is my honest opinion....not something I was asked to say.

coloradojeff

Mar 13, 2012

Lexus of Frederick isn't the most convenient Lexus dealership for me....however they are so much better than the other Lexus service centers in the Denver metro area it is well worth the drive. I had a particular problem with the air suspension on my old Lexus SUV. Took it to the close dealer..."couldn't see anything wrong with it". A couple of weeks later I took the truck to Lexus of Frederick for normal service. They found my suspension issue (even recording it on video on an iPhone) and fixed the problem. Then, on the test drive, they found another issue that I had suspected with my front hub.I truly appreciate expertise and mechanics (I guess the correct term is "technicians") who take the time to DO IT RIGHT and have the skill to analyze, find and repair problems rather than guessing or just tossing parts at the car.Service from Manager John Lott was just as Lexus hopes it would be. Professional, caring, and friendly.They've got my business as long as I own my two Lexuses.Jeff RobertsSuperior, CO

tcas

Mar 7, 2012

Jay was infinitely patient, has a professional sense of humor, and welcomed us every time we shopped. He got us extra$ on our trade in and made the deal 'right'.ASK FOR JAY!

pfahnl

Mar 1, 2012

Excellent service. Very much appreciate the valet service, which I have recently used for the 5000 mil service. Jay was great to work with when I bought my new CT 200h.

mbear5812

Feb 29, 2012

I'm not much of a writer but all I want to say is Jay was Great in helping me with my purchase. Answered all my questions and doubts. I like being treated as one of the family when I go in to the dealership. So Jay.... thumbs-up to you!! Thanks!

RLGe

Feb 2, 2012

I would like to take this opportunity to express how I feel / felt about working with Tim on a new car purchase. I issued a RFQ (Request Price Quote) to several dealers in Denver, Colorado Springs and Fredrick). The whole process took a couple of days to gather all the information that I needed to make a decision on purchasing an RX 350. I dealt with several Internet Managers, Sales Consultant and Sales Managers. Tim outshined all of them in regard to his professionalism, sincerity, honesty, and wanting to make the customer happy. He went out of his way to make sure that I had what I needed to make my decision. He did not pressure me down any one path. If the Frederick Dealership would have been closer to Denver I would have definitely purchased the car from Tim. A true professional who was great to work with.

imclarty

Jan 16, 2012

We initiated contact thru the internet and Tim J. got back to us quickly. We told him what we wanted and he gave us a quote on a CT200H and set up an appt to come in which we did. He introduced us to Shane S who gave us a test drive and went over a lot of things about the car. He was very knowledgable. We had a minicooper clubman to trade. I had done research and knew what it was worth as a trade-in. The sales Mgr. came back with a value that was too low in my opinion. I told him my bottom line or we would not buy and he gave me a deal that I decided was fair. I appreciated the fact that we didn't haggle a long time. It's one of the better car buying experiences I've ever had. Shane took it from there and we were drivng away in our new Lexus before very long.

LindaPool

Dec 30, 2011

Linda P, Kansas City. I buy about everything I can online and it was no different when it came time to buy a new car. My current vehicle is 18 years old and I expect my new one to last as long. I found this dealership in Colorado and contacted Adam originally and since this was an online purchase Tim Jolicoeur followed up. Loved talking to both sales people. I found both to be down to earth and not pushy nor slick. (You can't imagine as a single person how important that is to me.) I found Tim Jolicoeur to be helpful, quick, informative, honest and straight forward with all my questions. I'm ending up buying the RX 450h and hope it will last another 18 years. I would recommend both Adam and Tim to my family and friends. I had never met either prior to my purchase. I would encourage a buyer to at least speak to these two prior to buying, no matter where you end up finalizing your purchase.

linda

Dec 24, 2011

My husband and I bought a Lexus on Dec. 9th from Stevinson Lexus in Frederick. Our Sales Professional was David Barney. This was the best experience we have every had in a dealership. They were great!!!! No pushie or sneaky treatment. We called ahead and told them what car we wanted to see and drive. When we arrived they had the car ready and out the door we went for a test drive. When we returned David gave us no pressure just helpful information. David went through all the benefits of the car and showed us all the options. We liked the car and within an hour we had bought the car and were driving home with it. Wow - we will recommend Stevinson to everyone and certainly will return for our next car. They actually made buying a car fun - thanks. Linda and Don Hagen, Golden, Co.

luxury car enthusiast

Dec 24, 2011

My husband and I purchased a Lexus on 12/9/2011 from Stevinson in Frederick. Our sales professional David Barney was knowledgeable and very helpful. In an hour we were driving home our Lexus. They actually made buying a car fun so thanks for the excellent service and wonderful experience. Linda and Don Hagen, Golden, Co.

gburdell

Dec 18, 2011

Jay and Adam are true professionals. They worked with me over the course of several months as I leased my 2012 ES350. My schedule made it difficult for me to follow through in a timely manner and they never got frustrated with the delays on my end. They even had me picked up at the airport and brought to the dealership when I finally made it back in town and could finalize my lease.Good job guys!

marquita1

Dec 15, 2011

We have purchased three cars from Chris and we are planning our fourth purchase this winter. He is very kind, patient and honest about the vehicles we have considered driving. Chris and Stevenson Lexus are not the typical car buying experience, they make purchasing a car easy and fun!We highly recommend Chris for your next car purchase!Ben and Marquita Romero

cgolenda

Dec 14, 2011

Our experience was 1st class. We appreciated the whole buying experience and absolutely love our new Lexus. We would not hesitate to buy another automobile from Jay and Frederick Lexus!Thanks,Liz Isely

chalifouxrose

Dec 10, 2011

I was on call for my position when my check engine light went on at 7:30pm. I was able to get online immediately and make an appointment requiring a loaner at 7am the next morning. That was extremely important. Kevin was very clear and helpful as we went over what needed to be done. He called during the morning to keep me informed as to what was found and the progress.

KarlinL

Dec 9, 2011

Over a period of months, I received several calls to consider trading my current lease vehicle for a new one. Last week I set an appointment with Jay Anderson for further discussions. At that appointment all the details of the possible options were discussed and I considered two different vehicles. Jay is very knowledgeable about all the various systems in the Lexus ES350 model that I was considering and was able to explain the differences between my current vehicle and the new ones. After the final negotiations I decided that this was the appropriate time to make a very favorable change, even though my lease still had more than a year to run. Everyone I came in contact with at Stevenson Lexus was friendly and helpful. Jay Anderson in particular also worked very diligently to get the financing approved at the agreed terms, and has been very detail oriented in getting the additions to the vehicle completed and ready on time. This is my third Lexus lease, and I picked it up today on schedule. Now I get to spend some fun time "playing" with the new car systems. I am looking forward to the same great service on this vehicle that I have experienced here at Stevenson Lexus with my other Lexus vehicles over the past several years. Jay is a CAN DO type of person, so be sure to ask for him if you want great client service and a positive outcome in your search for a new vehicle.

SalvatoreCaruso

Dec 9, 2011

I found working with Jay Anderson and Tim Jolicoeur to be a great experience in helping me find my car. They showed us options in assisting our decision..Then when we decided on the model and key features and color they went to work on locating the exact car we wanted.Locating and delivering the car during the holiday season was a challenge but they delivered as promised. Jay took us through our new 2012 CT, Fire Agate and explained clearly all of the wonderful features of this high tech vehicle.Our first drive was a test through 10" of snow in Boulder.The car handled beautifully... We love our new CT.

skymack21

Dec 9, 2011

I have purchased several vehicles from this dealership in the past. I have always dealt with Chris Rogers. His approach to sales demonstrates a genuine respect for his customer. He explains the product, works to get you the best deal that is available, is considerate of your time, and is gracious in his demeanor.It is truly refreshing to deal with someone with whom you do not feel pressured into making a decision that you may later regret.If you are in the market for a Lexus, you owe it to yourself to visit Chris at Stevinson Lexus. I can tell you that I travel out of my way to get to Frederick, CO, but it is only because of the positive experience that I have enjoyed with the people at Stevinson Lexus - and it begins with Chris Rogers.I highly recommend Chris and have no doubt that he will succeed in making you a customer for life.

Milt Rogers

Nov 13, 2011

As always, a great experience buying a car from Chris Rogers. He is extremely knowledgeable, and works as hard as he can to meet customer expectations. He goes the extra mile to insure satisfaction. I have recommended him before to others and will continue to do so. This is an outstanding dealership that places customers first. It is no coincidence that I have bought five cars from this dealership and three of them from Chris.

TimK_51

Nov 9, 2011

My first contact with Chris Rogers was by phone and I was immediately made comfortable dealing with Chris long distance. His assistance, knowledge and information were precise and most helpful. When we met to conclude the purchase, Chris was personable and everything he said he would do, was done exactly right. No question, I will be dealing with Chris again, and again.

JudyWallace

Nov 7, 2011

We purchased our first RX450H last year from Chris Rogers. It was a wonderful experience. What we didn't know at that time was the care that they would show when just one year after purchasing that beautiful car, I would be in an accident that would total the car. The first thing that Chris said when I called him about the accident and possibly needing to replace the car was "Are you ok?"My beautiful RX was totaled and I just walked away with not even a scratch. My husband and I decided at that time that this is an exceptionally safe car and we wanted to get another one ASAP. Chris got all of the information that I might need for replacement costs/valuation for my insurance company. Once the cost of repair surpassed the insurance companies' cut off, Chris and Adam Fedak worked to find a replacement that would have me back on the road again in another safe RX450H. They actually had the car ready to go the next day (it was brought in from another location). We couldn't go down to pick it up until the weekend. Adam spent all of the time necessary going over the things that I still had not figured out about the navigation system and all of the other amazing things that my pretty new car does. He set up my Bluetooth and XM radio controls and when I drove away from the dealership everything "fit" me. We hope that we won't be needing another replacement car soon, but we definitely recommend Chris, Adam and Stevinson to everyone. Overall, it was a very pleasant experience.

tom h.

Aug 14, 2011

Both Shane and Tim were very professional and showed exceptional vehicle knowledge. They were not at all pushy or "hard-sell", instead doing everything they could to meet my vehicle needs at my price. I would highly recommend either of them to anyone visiting Stevenson Lexus.

ICadora

Jul 26, 2011

Alex Clarke has gone above and beyond to resolve a Platinum warranty issue I had on my SC430 which I purchased at Stevinson Lexus. Alex is amazing, after two months of his dogged determination, we finally have our concerns taken care of! He is the best I have ever seen in Customer Service & I would buy my next Lexus at Stevinson Lexus because of Alex even though we now live in the Tucson area. (-:

billgiam

Jul 21, 2011

Customer focused, honest, hardworking and friendly I had the pleasure of purchasing my second Lexus from Stevinson Lexus of Frederick specifically working with Adam Fedak (sales consultant) and Travis Graves (finance). Both of these gentlemen exceeded my already high expectations of Lexus and took my car buying experience to another level. Adam was completely on point from proactive to follow up phone calls, car and service history and taking hours out of his day to cover car features upon pickup. As for Travis; what can I say; usually no buyer ever enjoys talking with finance guy unless youre dealing with Travis at Stevinson; great finance experience! In this economy its refreshing to know that an organization like Stevinson has staff members like Adam and Travis who are dedicated to provide the best service in the industry!Im looking forward to working with each of these gentlemen in the future; they are outstanding resources for the Lexus name. Thank you both!Bill G

rickellefson

Jul 11, 2011

Chris has sold us 2 new cars and he is an exceptional sales associate. He is very personable and listens to the needs of the customer to help them find a car they need. He is unlike most sales people in that he truly cares that you are getting the best deal and a car that best suits your needs. He has the approach when you purchase a car from him you are going to come back and buy another years down the road. He definately has a no pressure approach and you never feel or are taken advantage of. I recommended him to my friends and they have had the same type of treatment which is no surprise!

lksolko

Jun 30, 2011

I had a very positive experience with the service department. Russ Dawson was friendly, professional and he provided all the information I requested. I also appreciated that he did not pressure me to choosing any options I was not ready to commit to at the time.

pkay

Jun 29, 2011

One of the best assistants I ever had in a car dealership. He bent over back wards to help me get what I needed. I will for sure call him for future work I need on my ES 330 Lexus..thank youphilip kaimakidis

kocolrs

Jun 25, 2011

Russ Dawson is one of the main reasons I return to Stevenson Lexus to purchase my vehicles. I've purchased 7 vehicles from Stevenson over the years for my family members. I know when I bring in my car per the maintenance plan, Russ makes sure it is done right and that I don't have to "bring it back". He's honest in what needs to be done and ensures I understand what is needed currently, and what will most likely need to be done in the future.

lisaknight

Jun 23, 2011

It's amazing to me that bringing my lexus in for a recall could be such a pleasant experience! My experience with Russ Dawson was comfortable, taking care of my recall not to mention, receiving my lexus back in better condition than when I handed over the keys! The customer service I received was excellent and a lot of other businesses could learn a few things from Lexus! Thanks to Russ, I was in and out in a short time and back to work!

rupey-1

Jun 20, 2011

My bride, Rebecca, and I have purchased ten Lexus vehicles over the past 15 years and six from Stevinson Lexus and Mr. Chris Rogers. As the button above indicates, not only WOULD we recommend this dealership to our friends we already have - and specifically recommended they deal with Chris. Chris has sold four of our friends five cars over the past few years and they are as pleased as we are now and have always been.Both Rebecca and I come from a value-added, professional sales background so we know a true sales professional when we deal with one - as rare as they are. In my opinion, the true sales professional focuses on developing/maintaining the best possible client relationship first and then representing the national and dealer brands in such a way that makes their clients feel eager to be a part of it second (albeit a close second, Lexus and Mr. Stevinson!)- the actual sale becomes just an inevitable by-product of doing these two things. The caveat is that the sales professional must do the first two things exceptionally well for the last piece to fall into place.Chris Rogers does both exceptionally well. His passion for his profession clearly stems from his unwavering believe in the superior quality and workmanship of Lexus vehicle and for how well the Stevinson team will continue the post-purchase experience for his clients. Chris also makes it his primary concern that everyone of his clients feels special and is ecstatic about their Lexus purchase - for years. Additionally, Chris is just a super nice guy that makes buying a car feel like having coffee with a friend.As I said, we've send friends to him already. We will continue to sent friends to him. I know they are sending other friends to him. We'd never think of buying any car from anyone else. J.C.P., Jr.

reneehinkle

Jun 18, 2011

Russ Dawson was a joy to work with. The dealership is top notched and very high end.The service people are very friendly and great to work with.Stevenson Lexus is number one in my book and Russ is the best.This being my first Lexus the experience has been so much more then I expected. I now know there is no other vehicle for me, but a Lexus and Stevenson is the only place I would shop.Keep up the good work!Sincerely,Renee HinkleSterling, CO

lmangus

Jun 17, 2011

STEVINSON LEXUS internet web site for lexus parts has great prices, and their customer service is exceptional!Audra did a great job, with her prompt and timely communication, with an outstanding customer serviceperspective. I will certainly return again to purchase my 1993 SC300 parts from STEVINSON LEXUS.

psoderberg

Jun 16, 2011

The service I receive from Russ Dawson is the best that I have ever encountered at a car dealership. He is very knowledgeable about my car and the maintenance needs. He is friendly and provides excellent customer service. When he makes a commitment regarding the servicing of my car he delivers and I have never had any problems with getting my car in for scheduling. He demonstrates the concept of personal accountability by asking himself "What can I do to provide the best service possible to my customer today?". And then he does it!

Joe Valente

Jun 15, 2011

Stevinson is a great dealership. The sales experience as well as after sale service has been excellent. Their staff is top notch: proffesional, knoledgeable, helpful, friendly and courteous.

ygenriquez

Jun 15, 2011

It was a pleasure dealing with Craig, It is on a rare occassional that you come across someone who takes pride in their job, has the ability to discuss product information.. and understands the customers need. Thank you for making it easy... Yvonne

jenval73

Jun 14, 2011

Audra has been extremely helpful over the last 4 years with any service requests I need. Living in Fort Collins I have to plan ahead for the service visits as the dealership is a good 30 - 45 minute drive. Additionally, I have a hectic travel schedule for work and it always seems like my regular service comes up when I need to be out of town. Audra has been wonderful in detailing exactly what needs to be done, arranging/coordinating my service needs, calling me with updates/progress and when necessary arranging loaner car pick (after hours in one case). I drop the car off on my way out of town and it is ready for me upon my return. The care and attention she takes with each visit is greatly appreciated and a piece of mind.

dsmacker1

Jun 12, 2011

I have worked with Russ Dawson since the Frederick dealership opened. Russ has been nothing short of outstanding. He always keeps me appraised of what is happening with the RX in the course of service. He is honest and very reliable--I've never felt led into services I don't need or want. Russ explains what to expect, gives options, and offers his opinion on what would be best for the maintenance of the older RX (2001). I've come to trust Russ implicitly with any service needs I have. I'm 100% satisfied with Russ and the service department at the Frederick location.

alberth

Jun 10, 2011

I had the best car buying experience at Stevinson Lexus. My salesman Chris Rogers was fantastic and extremely helpful. Chris was extremely knowledgeable and very professional. There were no pressure tactics - just genuine helpfulness. I appreciated being treated so professionally.

dbath

Jun 10, 2011

I have bought 5 vehicles from Chris in the last 5 years and will continue to come back. My whole family has been imprssed with their courteous service. Chris goes out of his way. He has taken my vehicle to have it serviced, always follows up with any questions I may have. His knowlege of Lexus products is impressive. He even located a new ct200h hybryd for me after I had heard it would take months to get one. I always feel I am dealing with someone who is very ethical and a sincere friend. I hope to buy many more from ChrisMy experience with the service department has also been very good. They go out of their way to work around my schedule. Needless to say none of my Lexus cars has required anything more than routine maintenance.

carolyncody

Jun 9, 2011

I have purchased or leased 3 Lexus RX 350's from Chris Rogers. I have purchased new cars, pre-owned cars and leased a car. I all cases Chris was great. He is very professional yet very warm and friendly. These are characteristics of all the people we have encountered a Stevinson Lexus of Frederick including those in service, finance and the management. You can feel confident that you will be treated fairly and respectfully at this dealership. They make buying a new car easy and fun!Carolyn Cody, Ph.D.

Harlan1029

Jun 8, 2011

This place is awesome and I've enjoyed using this location ever since it opened for service. The service Department is the best and they treat you like Royalty. Russ Dawson has made my experience there better than ever and I actually look forward to going there in part because of Russ and the service he and Lexus provides.

judyisenhart

Jun 8, 2011

I purchased an RX350 from the Fredericks dealership December 31, 2010...I also own a 1997 ES300 with 240,000 miles which my husband now drives to work daily (82 miles roundtrip)....I am the original owner and because I liked the vehicle so much and the service I have received at both the Lakewood/Frederick dealerships I couldn't imagine owning anything but a Lexus.... I met Russ in 2006 and have so appreciated his help in servicing the 1997 and now the 2011....Russ has been the greatest...Because I live in Wyoming (210 miles away) customer service is huge for me...Russ has always given me prompt and courteous service and worked me in as I travel to the Denver area.... I highly recommend Lexus of Fredricks and Russ Dawson!!!! Thank YouJudy Isenhart

anibalnegron1

Jun 6, 2011

Great support and quick response for everything. I really like their prices also.Their web page is also well developed and with a lot of details and parts for my car. Detailed invoices and shipping information with follow-up until the item get here. I really like it.

MikeanPeg

Jun 3, 2011

Over the past 40+ years of owning both foreign and domestic cars, I have dreaded going to the dealers for service. That is until now! Stevinson Lexus of Frederick has changed my feeling of dread to one of calm. I now know that my cars (ES330 and RX330) will be taken care of without any problems.Too many times in the past I was told that the problems with the car were all my fault and the dealer wouldn't cover any costs. Customers mattered very little except that they could pay the bill. And if my wife took in our car for service, she never knew what to expect. Most of the time the attitude was to ignore her comments. After all she was only a woman. The service department personnel at Stevinson Lexus of Frederick are friendly, courteous, willing to spend time answering questions, and making you the customer feel like you are indeed respected. Even if you are working with a specific service person and that person is busy with another customer, you are not ignored. Other service personnel are there to assist you.Since buying our two previously owned Lexuses, we have worked primarily with Matt Waygood. His attitude personifies the attitude of all the service personnel which is that you are a guest and are treated as such.Come to think of it, all the Stevinson Lexus personnel exhibit that attitude. Maybe that is the reason Lexus personnel are so different from those found at other dealers.My wife and I highly recommend Stevinson Lexus of Frederick service department!

W. Berkow

Jun 1, 2011

I reconmmend Stevinson Lexus of Frederick in a New York City minute based on the promptness of service, absolute best prices for parts, and knowledge base of staff. Audra Hames went out of her way to accomodate my needs, explained the workings under the hood, quoted great prices and shipping, thus leaving my satisfaction at the highest level. My wait time was also very short. I plan on keeping my 1999 Lexus SC300 for a long time to come, knowing I have this type of service available to me. Audra and Stevinson Lexus of Fredrick exceed expectations, so if you need anything dealer related, this is the place to shop and purchase.

brucew9987

May 31, 2011

Audra Hames has been extremely helpful every time I have called or needed something for my Lexus. She is very knowledgeable and goes beyond the call of duty to make sure I am taken care of. I am so glad that Lexus built a dealership closer to Northern Colorado...makes it extremely helpful and convenient for the people who live in Ft. Collins, Colorado.Bruce Webb

dtschudy

May 31, 2011

After shopping at other dealerships where there was limited product knowledge, we were pleased when we stopped in at Stevinson Lexus of Frederick. Adam Fedak was pleasant, knowledgeable, courteous and extremely professional. From the moment we met with Adam and since we have taken delivery of a very fine RX350, his customer service, attention to detail and follow up never changed. The dealership and people were a very clear step above what you have come to expect. Clearly the dealership and the personnel at Stevinson Lexus of Frederick are another echelon. We will recommend Adam Fedak and Stevinson Lexus for excellence in customer service, product knowledge and quality to our friends and family.

Heidi Baker

May 27, 2011

Chris was the epotime of professional and helpful. He drove the car we were interested in to the town we live in for the convenience of seeing it without the long drive down the highway. He was kind and attentive without being pushy in any way, and worked out a deal for us that was very fair. We got a beautiful car, the car of my wife's dreams, in a way that was pleasant and palatable. By the way, we looked at a car that was, in many ways identical, and chose to work with Chris because he was head and shoulders above the other (non-Lexus) dealer. Thanks for the car and the experience!!

Aceboy311

May 26, 2011

The customer service was vantastic. Russ found a recall that had not yet been performed on my 2007 Lexus and took care of it at no charge. Jessica was very helpful in getting me scheduled for service. I had quite a few questions before I scheduled but she answered them all. I will be returning to Stevinson Lexus for future service and vehicle purchases.

Shirley Wasson

May 25, 2011

We have owned our RX 350 since 2008. Every time we visit the dealership, we are impressed with the professionalism and courtesy! I have lived all over the U. S. and have experience many different dealers over the years. I can say without reservation that Stevenson is absolutely the best. They are timely in their service, responsive to the questions/need of the customer, and in fact, they even look out for the customer and continually have the customer's best iinterest at heart. In my husband's 92 years he has had many experiences with dealerships and owned five different Cadillacs. He believes that this is the best experience he has had!In sum, I look forward to my time at Stevenson Lexus, mostly because of Russ Dawson and his terrific attention to detail and caring attitude for both my car and me. Thanks so much and keep up the wonderful good works! I know that i will continue to be a customer for years and years.Sincerely, Shirley R. Wasson

egroeg38

May 24, 2011

I have owned seven Lexus cars and the best service consultant I have ever worked with is Russ Dawsom. Now he is the only one I work with now. The car is always clean fixed and ready to go at the time promised. Russ is a great trouble shooter and adviser.

caligirl415

May 22, 2011

Russ was very friendly and welcoming when I came in. The only reason I put that the service was Good and not Great was because my car's interior was not very clean after. I was told it would be vacuumed out but the seats were still very dirty. Other than that I was happy with my service.

dahlinger

May 22, 2011

Upon arriving at Lexus of Frederick for service, we were immediately met by Andy Anderson, who welcomed us and invited us into his office where he thoroughly and perfessionally explained what our service would entail. As we waited for our Lexus to be serviced, we also enjoyed speaking with Scott Sloane, who sold us our Lexus in 2009. We HIGHLY recommend both Andy and Scott for your Lexus needs. They are AWESOME!Steve & Alexa Dahlinger, Morrill, Nebraska.

jennyath

May 22, 2011

I have been dealing with Lexus and Russ for years. They are always over the top friendly, I get in and out in the time they specify, and I receive a loaner when necessary. A good experience all around. The lounge is always clean and accommodating. I would recommend Stevenson Lexus to anyone, and would purchase another vehicle from the. Jenny Hood

johncooley

May 21, 2011

Kudos to Chris Rogers and the staff at Stevinson Lexus of Frederick. Chris made the entire experience of purchasing my used 2011 Toyota LandCruiser a stress free and entirely pleasurable experience. I was able to save thousands off the brand new price, and buy a great SUV with only 5000 miles. I look forward to purchasing from Chris Rogers again. I will continue to recommend Chris and the dealership again and again!

lcrouch

May 20, 2011

If you know you want a Lexus (and why wouldn't you?!) then don't waste your time at any other dealer in the Denver area. Be sure to ask for Adam Fedak. He is the rare salesman who listens to your wants and needs and budget and doesn't try to force you to spend more than you have or force you into a car you aren't thrilled about owning.Frederick may sound far north from Denver, but it's an easy drive up I-25 and with the 75mph speed limit you can really test drive your new ride.I also loved that Adam connected me with others working at the dealership to ask questions from their personal experience in owning the cars I was looking at. Everyone was pleasant and fun. My only complaint was that it turned into a very long day and I wish they'd had some snacks while we were waiting on all the paperwork.I'm actually looking forward to taking my car back for scheduled service so I can say hi everyone.

Jandres70

May 19, 2011

I have been taken VERY good care of every time I have taken in my Lexus for its regular services. I specifically deal with Russ Dawson, who is very personable and friendly. Last time I was there, I actually told him that he was the reason i like to come there (although everyone there is great to deal with). As long as russ is there, I will remain a loyal customer.

jrixford

May 19, 2011

From the moment we walked into the dealership we felt welcomed. I had talked to Chris on the phone prior to coming to the dealership (we live 200miles away) and he had the cars we wanted to test drive waiting and ready for us to drive. He was so warm and knowledgable. I had previously had a LX570 and was thinking of a smaller car which we test drove but once I got back in the 570 I knew it was what I wanted and Chris was great in informing me of all the advantages of the 570 for mountain driving (our location). He never pressured us into a sale. He was courteous and absolutely wonderful to work with. He has us as cusomers for life and anyone interested in a Lexus we will send Chris's way. All Car sales people should have his warmth and understanding of individuals and the vehicles they are selling.

fcarranco

May 18, 2011

Service person was very helpful and great to work with. I have never had a bad experience with any of the service personnel at Lexus of Frederick. They have always been my choice to bring my car for service. My hats off to all the people at this dealership.

njbartels

May 18, 2011

Purchased my 3rd Lexus RX one year ago and just took it in for the 10,000 mile checkup. Dealt with my friend Russ Dawson. Have known him thru all 3 auto's and he always makes my service visits easy and fun. Russ is a great person and is such an asset to the service department at Stevinson. I always look forward to taking my car in for service because I know that if I need a loaner it will be available to me and that Russ will take good care of me! So glad that Stevinson is closer to Greeley and the drive is so much shorter than going to Denver.

bearhunter123

May 17, 2011

Russ Dawson is an employee that others should bench mark. Russ has always gone the extra mile for my family whenever we come in for service. He always is prepared for our arrival and spends the necessary time addressing our concerns and explaining the process. I always ask for Russ for any service related matters.I've been a loyal Lexus customer having swiched brands in 2007 and will continue my loyality because of Lexus quality not only in its vehicles but also in its employees.Russ has always approached our needs with professionalism and integrity which I value as qualities of a quality employee.

maupin

May 17, 2011

The staff at Stevinson Lexus of Denver is always friendly. They make sure I have a loaner car when I am there, I am from 4 hours away and always have shopping to when I go to do my service therefore it is greatly appreciated to use a loaner. The staff is, also, very helpful with suggestions for what all my services should be to keep my vehicle performing at its best.

Lucie Blanchard

May 14, 2011

I make all appointments for service through Russ. He is very accommodating, friendly, welcoming, and responsible. He represents the dealership in a very professional manner. I am always provided with a very clean, luxurious loaner. He explains all the work that will be done and if there is anything different or more that needs attention, he calls me and keeps me informed. He calls when the work is complete, but is very polite about telling me to take my time.Upon my return, he informs me of all that was done and always answers any questions or concerns I may have. He always sees to it that my car is spotless.The ladies at the register are always friendly and efficient. I have noticed that everyone else at the dealership is very helpful and provide excellent customer service.

mags4life

May 9, 2011

Russ helped with the service of my Lexus ES 350 and was exceptional from his initial greeting to customer care. I waited for my car and Lexus of Frederick has always been timely and efficient in their service. I was very impressed with Russ'service and his professionalism. We own two Lexus' and are never disappointed with service or sales at this dealership. I highly recommend Lexus of Frederick.

Rone

May 9, 2011

I am a local customer who came in for service and as usual the service was outstanding. Russ took great care of me and my car. Even washed when returned. I will continue buy Lexus because of the combo of Russ's great service,attention to detail, and a great product. Ask for Russ and you will be glad you did.

grmajah

May 5, 2011

Definitely, I would recommend this dealership for both sales and service. My 2008 RX350 is my dream car, and I want to take good care of it. I can rely on Stevinsen of Frederick to always treat both my car and me with the utmost professionalism and efficiency. I have other Stevinsen dealerships closer to my home, but I prefer to drive a little extra distance to Frederick. The entire staff has been great to work with, but Russ Dawson, in particular, has always been extraordinarily pleasant to work with. In fact, my service trips there are so pleasant that I consider them my "mini-vacations". Thanks for everything!

JanPlan

Apr 25, 2011

We went to test drive the ct200h and get some literature and speak with a rep for more information. We were met by the internet guy and requested Jeff Farley, who was busy(acquaintances just purchased this car from Jef). No car was available to test drive. We were then asked to go ask our friends if we could test drive theirs and then come back! Seriously?!! We were told by the internet guy that he is having a hard time finding the cars anywhere in the US. Furthermore, we gave our name and number for Jeff to call us and it is going on 2.5 weeks with no communication. We drove to Kuni Lexus a few days later and they had both a demo and one for purchase. Scott Bakay greeted us and has been in contact ever since. I would not recommend Stevinson at all, for purchase of a car. Hopefully their service department is in better shape!

ubee1209

Apr 24, 2011

What a phenomenal experience it was to work with Stevinson Lexus of Frederick and Roger Yekel, in particular. In October 2010 I purchased an RX 350 and couldn't be happier. Roger was a true professional and gentleman. I want to thank him for making my purchase and follow-up service such a smooth experience. When my trade-in's finance company called me 6 weeks later to say they had not received my pay-off, Roger and the financing staff immediately jumped into action to figure out what had gone awry since they sent the pay-off the day after my sale. Stevinson turned a potential financial and credit nightmare for me into a completely stress-free situation by working through the problem and even re-sending the pay-off check even though the issue was clearly on the finance company's side. I was floored. However, this is the level of customer service Stevinson Lexus of Frederick consistently displays whether one is purchasing a new or pre-owned vehicle, attending one of their monthly informational seminars, or working with their service department. They will continue to get my business for many years to come.

kwig

Apr 19, 2011

I recently purchased a Lexus GS 350 AWD vehicle from Stevinson Lexus of Frederick, CO. Mr. Shane Swenson, a young salesman, met me at the door and spent the next two hours introducing the GS 350. I was very impressed with Shanes low key, professional approach, and a few weeks later decided to purchase the car. He earned my business by working hard to obtain more for my trade-ins than I thought possible. In fact, this was one of the most positive experiences Ive had buying a car.An issue regarding tires did arise, but, it was quickly handled to my satisfaction. (For those who have an aversion to Run Flat Tires, be aware that the GS 350 AWD is shipped from the factory so equipped. There is no mention of that practice in Lexuss sales material or on their website that I could find. Therefore, if that is an issue, negotiate the tires you want during the sales process).I couldnt be more pleased with the GS 350, the dealership, and with Mr. Swenson. If Lexus is on your shopping list, I strongly suggest you call Shane at 303-772-5999.Kirk Wiggins

RTUA

Apr 12, 2011

My wife and I found Stevinson Lexus of Fredrick has always meet and beet our expectations, of what an auto dealer should do for its customers. We have taken my wife's 01 RX 300 in for service since they opened in Fredrick. Mat Waygood or service advisor has all ways made sure everything was done right the first time. While my wife enjoys the excellent amenities and atmosphere of the waiting area. We recently bought a new 2011 Lexus, Chris Rogers was our salesmen, Alex Clarke the finance manager, both men are very professional, answering all questions with no BS or pressure to make the sale. The attention after the sale was absolutely more than incredible. Both payed attention to every detail with follow up calls answering any questions we had. Chris has never acted like we bothered him when we showed up at Stevinson show room with questions like how to activate some safety features like what the heck is HAC,DAC,AFS, or questions about bluetooth technology, their sure is a lot of intimidating but cool buttons and switches in this Lexus. Bottom line when I make a large $$ purchase in One Day, on a high tech and top quality vehicle for sure I want Stevinson Lexus. You just plain need top quality and knowledgeable professionals to guide and answer questions during the sale. To personalizing your Lexus to your needs,from setting the seat to the to navigation settings, they did it for us plus plus. In this day and age its good to have a dealership that I can trust, when my wife takes either Lexus in for service I know she wont be sold a service we dont need, and she will be very content sipping her coffee and eating one of the pastries by the fire place in the waiting room while the cars are being taken care of.

JoyceandBob

Apr 10, 2011

Our most recent purchase is the ISC 350. This is the 3rd Lexus that we have purchased from sales associate Chris Rogers. With each purchase we have found Mr. Rogers to be professional, thoroughly knowledgeable about the Lexus line and ethical in all dealings. The Stevenson of Frederick dealership has exceeded our expectations in its follow-up on our purchases; maintenance and service have been timely, completed within the cost quoted and have never required us to return for unfinished or incomplete work. The dealership's high standards are consistent throughout the organization.

jamesothrow

Apr 5, 2011

On 4/4 I had service to my 07 ES 350. Prompt, professional and complete. I was advised of the cost and time needed to complete service. Mr. Dawson was "spot on" andam happy to recommend thier service department. I will continue to use Stevinsons asthier stff is very professional.

Marvin Storm

Apr 5, 2011

The Lexus is a wonderful care free vehicle that we have enjoyed tremendously but the margin of quality with other name plates has narrowed & we look forward to the new styling of the ES350. We had discussed looking at other cars but did not do so because of one dominant reason! That reason is the way we are handled at the dealership. We feel like family and are greeted with a smile & a sincere hug by the person who personifies & truly makes the bond for our business. That man's name is Chris Rogers!! Without our bond to Chris we would have probably looked at other dealerships but we keep returning to see our old friend. Product & customer service are the two sides of the coin that must we maintained if the dealership hopes to make the coin!As great as our relations are with Chris the story doesn't stop there. Alex Clarke in finance is superb & Matt Waygood in service round out the totally pleasurable experience at Stevinson Frederic Lexus. Although we are not related to anyone; we feel like we are family! Maintain your quality staff & you will keep our business!

DebDanAustin

Apr 3, 2011

We just purchased our seventh Lexus in the past eighteen years. All have been from Stevinson, and the past four vehicle experiences have been with Chris Rogers. We have found Chris to be an extraordinary vehicle salesperson. He looks out for us, calls us when he thinks he might have something of interest, recommends things of value to us, and is never high pressure. We feel comfortable recommending Chris' services to our friends. We've also met the general manager, Brian Landauer, who also goes out of his way to greet us any time we are at the dealership. The service department has also been professional and helpful. You are definitely treated as a valued client at Stevinson, and even as a member of their family. Kudos, Chris and Stevinson, on a job well done!

qwerasd12

Mar 31, 2011

EVERYONE at the dealership was awesome! My salesperson was of the highest quality, and all the other dealership personnel I interacted with there were likewise of exceptional quality. They were friendly, plus extremely efficient. I want to submit an extra comment about the salesperson, Chris Rogers. He is exceptional in his job; and because of his expertise, coupled with a very warm and friendly personality, I bought my Lexus! His knowledge of the product was unrivaled, he was able to tell me everything I wanted to know, and more, about the vehicle - which aided me in making my decision to buy. If it were not for Chris, I would not be, HAPPILY, now driving a Lexus! THANKS, CHRIS!I also want to add a comment on Alex Clarke in the financing department. What a joy he is, and so very knowledgeable and efficient. He made the financing part of the auto-buying experience seemless, and his personlity is extremely dear! Good going, Alex; it was so nice working with you!

rlmandrlm

Mar 31, 2011

My husband and I bought our first 2009 RX 350 used from Chris Rogers (an awesome man) 1 1/2 years ago. We had such a pleasant buying experience with him. When we bring our car in to get the oil changed or scheduled maintenance we always enjoy visiting with Chris. Our rear hatch was not opening so we went in to have it fixed. We love our car and it ran without any problems whatsoever. We had no intention of purchasing another car at this time, but we were looking around at the newer models of RX 350s and spotted a used 2010 RX 350 in the lot. It was an extremely low mileage car. We were star struck. Chris was with another customer and we were helped by a delightful young man, Adam Fedak. We looked at the car, got an appraisal on our car and negotiated on the 2010 RX 350 while our car was being serviced. Adam was very professional, polite and thourough. He is new to the dealership and did an exemplary job. When Chris was finished with the customer he was working with, he came to see how we were doing and came along side Adam to finish up our contract. We went to see Alex Clark next. This is the second time we've worked with him also. He is always in a positive and upbeat mood. He is so efficient in the job he does. There are so many papers to look at and sign. He has it down to a science and makes it all look easy. I cannot say enough positive things about the Lexus Of Frederick dealership. I am always awed at the way they treat their customers no matter what you are there for. The salesmen Chris Rogers and Adam Fedak are the best there are. The service department bends over backward to service your vehicle and make you comfortable while you wait or set you up with a car for you to drive if your car will be there for any length of time. Top notch service and impecably clean.

kb0bvb

Mar 30, 2011

We had a 2008 RX 350 and liked the car. We had been thinking about trading up to a new one when we received a letter from Robert Lusk telling us about several incentives which motivated us to call for an appointment. Monday we drove to Stevinson Lexus of Frederick for our 10:30 am appointment. We were met as we arrived by David Barney and Tim Joliceur. David showed us a car they had for us to look at that had the features we were looking for. We went on a test drive and David was very knowledgeable about the car and the questions we asked. David worked thru the negotiations very efficiently and the deal was made to our satisfaction. We spent some time with Travis Graves signing the agreements and he was also very knowledgeable and easy to work with. David took us to the new car delivery area where we spent considerable time familiarizing us with our new car. He was very patient with us with all the new features that were unfamiliar to us and new to this car. When we left Stevinson we felt David had gone above and beyond to make our transition as easy as possible. David may have realized we were a bit overwhelmed as he called the next forming to see how we were doing and if we had any questions or concerns. We have talked with him a couple times since the purchase and he is always available, patient and has answered our questions. Our Stevinson experience was a very good one. David showed us the Service area (so clean) and we feel very confident working with Stevinson. Our overall buying experience was excellent. We love our new RX 350 and look forward to working with Stevinson Lexus of Frederick.

morganman82

Mar 30, 2011

After shopping around for some time, my wife and I landed at Stevinson Lexus of Frederick. We purchased a 2009 RX 350. From the moment we arrived to the moment we drove off the lot with our new (used) car, we were very happy. Our salesman Roger Yekel was extremely helpful and polite. We've had some minor issues with the car (again it's used) nothing out of the ordinary. So, I can speak highly of the service department as well. Again, very helpful and polite. I've purchased many cars and dealt with a lot of dealerships and I can honestly say this has been the best car buying experience I've ever had.

sallygoodnight

Mar 30, 2011

Jeff Farley is very knowledgeable about the Lexus product. We are very intense and inquesitive shoppers using multiple visits and phone calls to gather information. Jeff was extremely patient honoring our method of shopping. When we return for service his is friendly and makes it a point to visit with us about our vehicle.

stephanieheitz

Mar 30, 2011

Adam, Tim and Justin made the new car buying process almost enjoyable. Adam was top notch in his professionalism, patience and knowledge of the vehicle I purchased. I didn't plan to purchase a new vehicle, but the level of service I received and the deal I was able to negotiate committed me to the purchase. I recommend this dealership and my sales person, Adam Fedak, to anyone interested in purchasing a Lexus.

erinwick

Mar 27, 2011

This is the first time I bought a Lexus! I was fortunate enough to 1) buy a new CT200h and 2) work with Tim Jolicoeur. Buying from Stevinson Lexus of Frederick and Tim Jolicoeur was an experience I will never forget (and that's why I rated them a "5")! Tim demonstrated great patience and empathy when my car arrived was a couple days late arriving (not Tim's fault). He continued to call and give me updates and never once did I feel as though I was a bother. He made sure the process of buying a car from him was thorough and he was right there, throughout the entire process, to answer questions for me. If he doesn't know the answer, he will tell you he doesn't know and quickly find out. I would, without a doubt, recommend Tim Jolicoeur at Stevinson Lexus of Frederick to anyone out there looking to buy a Lexus AND have a great buying experience!

Larrystringari

Mar 23, 2011

I live three hours from Lexus of Frederick. I decided to purchase a used Lexus based on my initial Internet contact with Tim Jolicoeur. He was very responsive to my needs. I was able to negotiate a deal on line with Tim very quickly. When I showed up at the dealership I was even more pleased as Tim was able to complete the transaction without any changes. The entire experience was fantastic from the car presentation, to the user instructions, to the closing paperwork. Tim also takes time to contact me on a regular basis to make sure I am satisfied with the vehicle. My wife has returned to the dealership several times for routine maintenance. She is treated as a valued customer by all of your staff. I would recommend Tim and the dealership to anyone looking to purchase a Lexus. You understand your clients needs and do everything possible to bring value to the customers you serve.

karenwint99

Mar 22, 2011

I have purchased three of the four Lexus vehicles from Chris Rogers. The first time I met Chris was in Golden, CO. Chris Rogers has a pleasing personality that didn't make me feel like I was being pushed into buying the vehicle and explained everything I wanted to know. He is a very patient man and knows when to allow the time for someone to make a decision. When I decided I wanted the vehicle he sat down and worked the numbers to meet my finances. My husband and I always look foward to taking my Lexus in for service at the Frederick Lexus and visit with Chris. Chris takes a genuine interest in what's going in our life as we do his. When my friends ask where did I buy my Lexus, I tell them to go and talk to Chris Rogers in Frederick. He is a straight shooter!

Kenkirch

Mar 20, 2011

Tim Jolicoeur listened to what we wanted. The vehicle we found fit every criteria we had. His assistance with post sales service has made the dealer service experience a snap. I Just mentioned a problem and he got it fixed. When I'm ready for my next vehicle, Tim is the one I'm going to see.

B&M

Mar 18, 2011

Stevinson Lexus has been a pleasure to work with. Jeff Farley was our dealer and has been amazing. Our first Lexus was unfortunately a lemon and Jeff was over the top helpful in navigating that. Brian Landauer, the owner, was wonderful through the whole experience also and because of those two we decided to trade the lemon in on another new Lexus. Jeff has an unbelievable wealth of knowledge about the Lexus line and I know that I can call him at any time with a question. If you are thinking about buying a fabulous vehicle and getting spoiled absolutely rotten at the dealership this is the place and the people to work with. Their customer service is second to noone and you will actually enjoy your car buying experience.

mina_r

Mar 18, 2011

Out of all the dealerships I have ever been to Stevinson Lexus of Frederick was the best in every aspect possible. Down to the wonderful price's, Beautiful clean showroom, great sales team, very professional knowlegeable staff. They went above and beyond for me! I had some credit problems and a high payment on my trade they got me into exactly the car I wanted with an affordable payment it so was so easy, My new car was perfect, clean, had extra keys, booklets, a full tank of gas, I was so happy when I drove off the lot content and satisfied with my purchase! Literally the easiest car buying experience Ive ever made. Tim Jolicoeur in Internet sales, and Alex Clarke in finance are Awesome! I highly reccomend them you will not be dissapointed, They have a customer for life for me and my family's future purchases!Thank You Stevinson Lexus- always a NEW LOYAL CUSTOMER Mina Rodriguez

Jamdav

Mar 17, 2011

I purchased a new Lexus IS250 from Stevinson Lexus of Frederick. Roger Yekel was the salesperson I worked with and his knowledge and patience was much appreciated. He spent the entire day making sure all my questions were answered. This dealership is like no other I have ever been to, from the moment you walk in you will not feel pressured and all the employees are incredibly helpful. The place is beautiful! The service facility is awesome. If you are looking for an incredible buying experience without being ripped off Stevinson is the place to go. Ask for Roger he is the best.

whbarker3rd1

Mar 17, 2011

My experience at Stevinson Lexus of Frederick has been outstanding in every way. While I did my homework on the internet, and pretty much knew what I wanted, Tim Jolicoeur was able to show and demonstrate the 2010 RX450h to my satisfaction. He even located an RX in one of the colors my wife and I had decided upon, had it prepped, and let us test drive the vehicle that same afternoon. I have owned various Mercedes for 42 years and was considering an ML hybrid along with the RX450h. Stevinson Lexus of Frederick, and Tim Jolicoeur in particular, reminded me of the quality of sales service I remember when I originally bought my first Mercedes. The modern Mercedes dealers cannot come close to the forthrightness, honesty, and integrity shown by Tim and the staff at Stevinson Lexus. I was so impressed that I convinced my brother to see Tim when he purchased his new ISC350.Given my experiences with Tim Jolicoeur and Stevinson Lexus of Frederick I will most definitely return to them when next I need a new vehicle.Most sincerely,W. Barker

DVB

Mar 16, 2011

I have purchased 4 vehicles from Stevinson Lexus. I have worked with Roger Yekel on the last three. With all the easy information available on the Internet, a person pretty much goes into a dealership knowing what they should pay for the new vehicle and what they should get for their trade. As a result, I look for a friendly, no-nonsense, efficient, and fair transaction. Roger fits the bill. He is helpful and candid. He also takes the time, whenever I am in the dealership for service, to touch base. Roger says he wants customers for life. Given my experiences with him, I believe he has them.

tnottberg

Mar 14, 2011

This is my second great experience at Stevinson Lexus. Roger Yekel helped me during both visits and each time I got the car I wanted. Stevison Lexus will be the first place I go for my next car purchase. I highly recommend buying your car from Roger Yekel.

C. Noland

Mar 12, 2011

I had been searching for a Lexus with certain features for quite some time when I found Stevinson Lexus. I live in Midland, Tx. and had searched everywhere in Tx. for what I wanted. I encountered many sales professionals during my search. Many fell short of what I consider helpful and professional. I broadened my search to include Colorado, and I am so glad I did. TIM JOLICOEUR not only helped me get the exact car I wanted, he also picked me up from the airport, had all my paperwork ready to sign, explained many of the features with the utmost of patience(I needed that), and has still been there for me after the sale. What more could you ask for? They do everything except make the payment for you. (I'm still working on that one). LOL!!Awesome group of people!!

CHARLOTTE BRINK

Mar 12, 2011

This compliment goes out to Chris Rogers. I have purchased several vehicles from him in the past 10 years. He has always helped me in every way possible. I have always been happy with the fairness and care received from him. I am no longer at the mercy of salesmen as a single woman. He always goes to battle to get me the best price for the trade-in and the best purchase price. He is now like family to me. The words that desribe him are "you've got a friend in me." are so true.

lgood

Mar 12, 2011

David was awesome to work with. He made sure we were getting the 2011 RX350 that we wanted. We had worked with another dealer with our previous RX350 and the service that we received from David at Stevinson was so much better. Will never go to another dealer. The sale wasn't high pressured and was totally fair. David called back to insure we were happy with our purchase and made sure all of our questions were answered. The phenomenal service didn't end after the sale was made like at other dealerships. Definitely recommend David Barney if you are looking for exceptional service.

rgress

Mar 12, 2011

I recently purchased a new GS350 from Tim Jolicoeur. I have purchased numerous cars in my 63 years and even sold cars in 1976 and I must say that Tim represents the best of the best sales representatives I have dealt with. I have spent the last 34 years in Sales with IBM and I know great sales people when I see them. Tim responded to an online inquiry for a new car by calling me directly and I informed him that I had decided to purchase the car at Kuni Lexus since is was closer to my home and would be more convenient. Tim, in the most persuasive yet professional manner convinced me to call him before I closed any deal with Kuni. Net, Net, I called Tim from the Kuni dealership and ended up driving up that day to purchase my new car. But Tim's effort did not stop there. He called me daily to keep me on board with the status of my car as it was coming from another dealership. Our delivery experience was also outstanding. Tim delivered the car under the bright lights in the Garage area (which by the way was spotless) and it was magnificent! I will never forget the look on my Wife's face when she saw it! We received great instructions on using the many features and Tim never failed to immediately return our follow on calls. You should know the Tim Jolicouer is the reason we bought this car from Stevenson Lexus. His initial effort to engage me in the sale was the difference maker. His effort during and after the sale will bring us back. He is personable, professional and just a likable guy. Tim, thanks you for a great experience! We will be back!! Bob & Linda Gress

lorriem

Mar 10, 2011

I have purchased 3 Lexus vehicles from this WONDERFUL salesperson Chris Rogers. I consider Chris a "friend" as well as "my salesperson of choice" at Stevinson Lexus of Frederick. As a female, Chris has shown me nothing but true professionalism, in his speech and demeanor. I first came to this dealership as another brand owner but after my encounter with Chris, I will remain a loyal Lexus owner. I hope this dealership VALUES Chris and his INTEGRITY as much as I have come to admire.I would be honored to give to Chris the HIGHEST recommendation there is "NEVER BUY ANOTHER CAR UNTIL YOU HAVE MEET CHRIS ROGERS AT LEXUS". An honest truth man and wonderful person. Chris it is MY privilege to be your client.Sincerely ,Lorrie Eichholz RNC-MNN,BSN,CLNCowner and CEO of Eichholz Legal Nurse Consultants,LLC

Marty Wehr

Mar 9, 2011

Chris Rogers, Sales Consultant, is the preeminent and experienced sales professional at Stevenson Lexus. His understanding of the consultive sales process is second to none. His technical knowledge, follow-up and extraordinary customer service, coupled with targeted features and benefits, makes the sales and customer satisfaction experience top notch. Chris has sold our entire car fleet (all Lexus) to our company for the last six years, and we do not expect to change our Dealer and Sales relationship as a result. Please give Chris a call, you will experience his passion for yourself!Marty WehrOwner, Closet and Storage Concepts

JaredBodine

Mar 8, 2011

Tim Jolicoeur was the salesman for our 2010 GX460 purchase. He was very familiar with the vehicle, answered all of our questions and he knew how to use all of the features. He didn't waste our time haggling over the purchase price or trade-in value--just shot a fair price right off the bat(I shopped quotes with the Lakewood location and with Kuni before hand). I would highly recommend Tim and plan on visiting him for our next Lexus purchase.

Kris Mahaffey

Mar 8, 2011

Tim Jolicoeur was a pleasure to work with. Tim was very patient with all of our questions and needs. We switched vehicles many times before deciding on the 450h. It is not always fun to shop for vehicles especially with our 3year old daughter and 4 year old son along with us. This was not a problem at all, with the breakroom, the snacks, the juice and the popsicles. Everything went very well especially taking into consideration that we traded in 4 vehicles. My wife and I did not come to the dealership to purchase a Lexus but after meeting Tim and having him passionately speak about the Lexus, we were sold. He knows this product very well and spent hours with us talking about the vehicle and training us on the vehicle. I feel like I could call him any time with any needs that I have related to the vehicle. Tim Jolicoeur is the type of person where his job did not end at the sale, it is on going for all of our future needs and purchases.I am extremely satisfied with the service that we received.

Ray Boucher

Mar 8, 2011

Roger took the time to understand what we were looking for, took time to contact us when something of value and interest became available, not once but several times until we found what we were looking for. Better yet, he is still looking for vehicle we might have an interest in, two (2) years later! I have never encountered that sort of interest in a customer at any other dealership anywhere - and I've owned over 43 automobiles in my time!On another note, Stevinson has exceeded my expectations in all matters I have presented them with concerning my ES350. They are quick to respond, quick and thorough with the repairs or work requested and take the time to explain the repairs at any level you wish to understand. I have even gone so far as to contact them on the road with questions concerning the NAV system and they were helpful and courteous in the process - a very good dealership to do business with!!

Thomas Low

Mar 8, 2011

Stevinson Lexus of Frederick was an outstanding dealership to work with. My salesman, Mr. Tm Jolicouer, is a top notch professional and a great person. I was treated fairly in all aspects of my dealings with Mr. Jolicouer. I would recommend Stevinson Lexus and Mr. Jolicouer to all my friends.Thomas Low

rbebber

Mar 6, 2011

My wife and I had been looking for a car, either new or used, for several weeks and decided to visit some dealers this past weekend. We actually drove by Stevenson Lexus a few times assuming the vehicles would be too expensive. When we did stop to browse we were greeted by Chris Rogers the salesperson that assisted us throughout our purchase. Mr. Rogers was extremely knowledgeable about the inventory and each of the different types of vehicles we looked at and the one we eventually purchased. Travis in the finance department was also very courteous, professional and knowledgeable throughout the transaction. This was by far the most pleasant auto buying experience I have had in over 40 years. The customer waiting area was fully stocked with complimentary refreshments and exhibits a very pleasant atmosphere. The whole experience was first class.

judyal

Mar 4, 2011

The experience of buying a Lexus began the moment we walked into this beautiful facility. The lounge, with immense fireplace, flatscreen, comfortable furniture,freshly baked cookies and pastries, and variety of refreshments, plus gorgeous restrooms, rivel that of the finest hotels in Denver. Buying a car can be stressful at best. Our salesman, Chris Rogers, made it as painless as possible. My husband and I have purchased two RX 350s from Chris at Lexus of Frederick. We have so appreciated Chris's knowledge and efforts, even months after our purhase. We will continue to do business with both Chris, and Lexus of Frederick as long as we have need of a car.Chris doesn't have an easy button on his desk for nothing!The service department is an extension of their excellent service. I am always treated with respect and a smile. My car is vacuumed, washed and waxed everytime I drive in.I have recommended Chris, and Lexus of Frederick to many of my friends. People tend to go with names they know and trust, choosing authenticity over gimmicks.A good reputation for quality and value are essential. That's exactly what you can expect at this dealership.Judy

lauriesmith

Mar 4, 2011

Often times, buying a car can be a stressful process. Buying a car from Chris Rogers has been an enjoyable experience. We have bought 4 Lexus from Chris. He is very polite and very knowledgeable about his product. Chris has given us a good deal each time. When we are ready for our next Lexus, we will definately use Chris again. Sincerely, Mark and Laurie Smith

Shelley Knutson

Mar 4, 2011

It was a pleasure for me and my husband to do business with Roger Yekel. We have known Roger for many years and were most happy to see him at Stevinson Lexus of Frederick. From the minute we walked in the door Roger was most helpful and made the purchase of my new Lexus GX 460 enjoyable and very smooth. His professionalismand commitment to customer service is commendable. Thank You Roger, you are GREAT!Shelley KnutsonScottsbluff, NE.

mags4life

Mar 3, 2011

Roger Yekel did a great job for us when we were looking for a new Lexus RX. We had a trade in and felt he negotiated on our behalf and got us a great deal. We would recommend Roger if you are looking to drive away in a beautiful Lexus. He located the one we wanted with the colors we specified and had it at the dealership in a few days. This is our fourth Lexus from Stevinson and third from the Frederick dealership. They have the best selection and service.

shirl71

Mar 3, 2011

The personnel of the dealership are outstanding. I feel welcome from the time I step in the door, until I leave. Service has been exemplary, as well as the salesmen offering to assist when the person I want to see is not immediately available.Chris Rogers, who has handled several sales to me, has always acted in my interest, while performance of the Company interest remains intact. He exhibits friendliness and knowledge. Being informed that I can call with a problem at any time is one of the perks I receive from him, as well as the dealership.

yihong19

Mar 2, 2011

It was great experience to work with Chris for buying this new car. IT was wonderful that my friend Li Yan referred me to see him. I will definitely to see him for any future car purchase. He is great person and very professional. Thanks,Yihong303-881-3418

twells3120

Feb 28, 2011

Chris Rogers was such a great help in purchasing my new 2010 Lexus 450h hybrid! He helped me to understand the hybrid & also took me through all of the differences in driving the hybrid vs. the 350 which I had previously owned. In the sales process, Chris was extremely helpful in understanding the conditions for trade-in & financing, as well as credits for purchasing the hybrid in 2010. Since my purchase, he has been extremely helpful with questions & issues which have come up since my purchase. Chris is by far the BEST Lexus sales person that I have ever dealt with!!

celebrity24foot

Feb 28, 2011

I would highly recommend anyone interested in purchasing a Lexus to visit this dealership. It was an enjoyable experience without the constant sales pressure to purchase a vehicle. Dennis & I corresponded by e-mail to make the best deal possible & when I went to the showroom, I was assisted by Shane who was extremely courteous & knowledgeable. After we clinched the deal, I met with Alex in the Finance Department who was quick & thorough with the paperwork. All of these gentlemen were a pleasure to deal with.

lgriffis

Feb 28, 2011

I highly recommend Stevinson Lexus and Roger Yekel. Roger is very friendly and always follows through to pursue the sale with customer satisfaction as his focus. A number of months ago, I informed Roger I was in the market for a late model SC430 with low mileage and in new condition. Each time the dealership added one, he was on the phone to me and we were the first ones to view it. He is an exceptional member of the Lexus sales team. Thanks to Roger I own a SC430.Tom Griffis

nicd05

Feb 28, 2011

Great Experience! Great Deal!! Phil was very pleasant and worked with me to get the best deal possible. He took care of my family while I was in signing papers and offered refreshments to everyone. He even offered to come over on his day off to show me how to work all the electronics in the new ride!! Thanx Phil!!

pjh077

Feb 27, 2011

We,my wife and I, have been driving Toyota products for some time and just stopped by to see what a Lexus dealer was like and take a look at a Lexus. To say the least we were impressed with Stevinson Lexus dealership as soon as we walked into the showroom. A salesman, Roger Yekel met us and begin showing us around. Roger soon erased my feelings about a dealership and most of all about car salesmen. I soon felt like I had met a friend. He showed us around and explained the dealership and then explained all the Lexus models. We soon fell in love with a white RX with a large red bow on the roof. Roger explained about the hybrid features on this 400h. With no pressure but just honest talk we were ready to buy. The sales manager and the man who did the paper work were just as nice. All of our future dealings with Stevinson Lexus were handled in a professionl way. Roger continued to check with us to see if we were pleased with our RX400h. To answer that we came back to Roger and bought a RX450h from him. The dealership helped sell the car but Roger was the real reason we bought the first RX and the second RX.

BOBCONDER

Feb 25, 2011

I WAS AMAZED AT THE STATE OF THE ART DEALERSHIP. MY PLEASANT EXPERIENCE IN MEETING MY SALESMAN, ROGER ; AS HE WAS DOWN TO EARTH WITH OUR NEGOTIATION WITH NO MUMBO JUMBO; IF YOU HAVE NOT BEEN THERE YET AND MET ROGER, YOU SHOULD, IT WOULD BE TO YOUR ADVANTAGE.BOB CONDERANTHEM RANCHBROOMFIELD, CO

carl

Feb 25, 2011

This the best car dealership I have ever been to hands down.A very positive experience with sales and service. I have purchased two vehicles and my son has purchased one.I would go anywhere else.Roger and Lane and everyone in service are the best in the business.

dwaterman