Sterling McCall Acura reviews

Miles Wade

Jun 20, 2016

Very helpful and friendly people. Fraser Ross was the guy helping me, he went above and beyond to answer all my questions and help me with buying the right car. Outstanding customer service from everyone the minute you walk in the door. Would absolutely go back to buy another car from them.

Huda26

Jun 4, 2016

Excellent employee!! Very helpful always gets things done timely. Appreciate every bit of his help. Very friendly, kind and happy person!! Thank you so much Jack for everything you do!!!

Daria

May 10, 2016

Was in the market for a new car and was originally working with one salesman who clearly did not take me serious and could not offer me the deal I was looking for. I left the dealership only to receive a call from Darrell Babineaux approximately 20 minutes later asking me to return to the dealership - he was confident that he would be able to get the deal done. After a few conversations over the phone and discussions with Ray (finance guy), I was happy with the deal and purchased the car shortly thereafter. Darrell offered excellent customer service and ensured I was happy with my purchase from start to finish. This was not the typical car salesman experience (no haggling, slick talk, hustling, etc) he was honest all the way. I will definitely recommend him to friends and family. Thanks, Darrell!!!!!!

Makena2016

Apr 14, 2016

Sterling McCall's service department is by far the most outstanding group of people you will ever have the opportunity to associate yourself with. I am over 40 years old, so I can say I have dealt with many service writers, technicians, porters, etc. etc., and these individuals are very professional and courteous. When I went out to purchase a new car, in 2013, for my wife, we shopped everywhere from Ford to BMW. We ultimately decided on the 2014 Acura MDX, which was just rolling off the truck in July 2013, and we are very happy with it. Almost immediately I had to take it in for service and that's where it almost got very ugly. The dealership I leased from was very close to my house, no other reason, but they almost ruined my whole experience. On all 5 visits to their service department I thought wow, what a mistake I made coming here. Finally, I decided to drive 13 miles out of my way, to a different Acura dealer, Sterling McCall, and as angry as I was by this point, I am so glad I did. I was at the point that I actually considered turning my lease in early and paying the penalties. However, after dealing with Sterling McCall, I not only love the Acura name again, I went ahead and bought out my lease. I really want to thank you folks at Sterling McCall service for proving to me that there are still people out there who actually care about one another and not just their bottom line.

Pissedoff

Apr 8, 2016

I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all. My problem occurred three months later when I had a blowout on a rear driver-side tire. When removing the failed tire I discovered that a piece of plastic ... yes plastic ... had penetrated the treads and sidewall, causing the blowout. I also learned that the tires that Sterling McCall installed, to meet the certification requirements for my "luxury" preowned vehicle, were Chinese-made "Linglong Crosswind" tires. It didn't take but about ten minutes of research on my iPhone to find out that these tires are very poor quality and quite possibly dangerous, not to mention costing me about 5 miles to a gallon in fuel efficiency. I replaced all four tires with quality Michelins and had the Linglongs sent to the dump where they belong. Shame on me for not doing my homework at the dealership before my purchase, but I find it appalling that Sterling McCall chooses to jeopardize their customer's safety as well as their reputation just to save a few bucks. I shelled out over $1,200 to replace the crappy Chinese tires with the Michelins and I would have gladly upgraded from the Linglongs, perhaps saving about half of this, had the dealer offered it at the time of purchase.We even took our issue up with Acura and they stood by their dealership. So be it. This will be the last Acura I own as well. Hello Lexus!My wife and I were fortunate it wasn't a front tire that blew or we may have had a serious accident. I will not do business with this dealership or any Acura dealership again simply because I'm convinced these greedy practices aren't limited to tire selection. I will also be sure everyone I know is aware.

MJM

Apr 2, 2016

Red Acura paint defective. Dealer and head Acura person from out of area examined car, acknowledged paint defect and fade and offered extended warranty because they said they could not guarantee the red paint would match and my car may be 2 different color reds when done. Felt like I got the run around to stall. My warranty was going to run out soon and they kept putting me off, finally saying they were having a lot of problems getting me the extended warranty offered so they said they would paint part of the car-just what they advised against. Bad customer service. Breach of verbal contract in my opinion. Don't make promises you cannot honor. Acura needs to correct defective red paint that is reported on many automotive boards. Car has yet to be painted-very concerned this is going to mismatch like advised. Acrua has duty to correct defect. Garage kept and from the North not TX originally so sun is not an issue

Kiagirl14

Mar 12, 2016

So today 3/12/2016 I seen a vehicle online at Sterling Mccall Acura being that I have never purchased a vehicle before I was a little nervous about the process but salesman Darrell Babineaux really made my First car buying experience AMAZING !!! He assured me everything would be fine and that I was leaving with the car I had in mind TODAY! AND THAT I DID in a matter of 3 hours I had keys in my hand, a note lower than what i had originally planning on paying and paper tags on my car . Thank you so much Mr. Darrell Babineaux you are truly gifted at what you do !

Moyah

Mar 2, 2016

I recently visited Sterling McCall Acura just looking to possibly purchase a vechicle. I was greated by a young lady who introduced herself as Dee. I explained that I was just looking and did not want to be preasured. She was very courteous and she in turn told me that she had only started working there 3 weeks ago. Once I told her what I was looking for and what I was willing to spend she proceeded to check their inventory and actually found exactly what I was looking for. Since she was new she sought the help of one of her coworkers, a gentleman by the name of Darrell B. With his help we completed an effortless transaction. I Never felt pressured and was very pleased with the outcome. I love my new car and would send anyone that I know looking for a car to visit Sterling McCall Acura.

dwj97a

Feb 26, 2016

Well, I usually do not do this - but here goes. Sterling McCall lost the sale yesterday of a vehicle due solely on the attitude and behavior of their sales manager. My wife and I had the one we wanted picked out, and began the negotiation process with salesman Sammi (I think..I can't remember I'm so aggravated from the other guy...Raad?) Anyway, Sammi was great and patient and showed us a few vehicles we were looking at. I made a low offer to Sammi (negotiation 101), who in turn took it to his manager, who then came in and began lecturing me on how the car business works - appreciate it kid...I've bought cars before - and basically berated me and walked out the door...yup, turned his back and walked out on me. I had $14,000 cash in my pocket, ready to make a deal, and I took it down the street to another dealer I knew from previous dealings and bought a car. (same year, same model, same mileage, and at the price I wanted). Hope this guy gets his act together, I negotiate on a daily basis as part of my job, and in no form or fashion would EVER treat someone across the table the way I was treated yesterday.Maybe I'll come by for service on the car I bought from the other folks....probably not though...

Arlencia T

Feb 20, 2016

Before I went today I had already contacted Mr Babineaux to tell him I was coming either Friday or Saturday. Well on the way to Sterling Mcall I was thinking its a pretty day. Hey if I do not get a car then at least I got out today! However, when I got there Mr Babineaux turned into Batman and started scrambling all around Sterling Mcall trying to get me into a car. Believe me there were a lot of Robins there too. By the time I left (with keys in my hand by the way) I felt like I was important(Beyonce or Someone special)! Mr Babineaux went above and beyond to make sure I was comfortable while I waited and explained everything to me. He made my visit one of the best I have ever experienced at a dealership! Thank you Mr. Babineaux!

Greg S

Jan 23, 2016

Went today 1/23 to look at MDX & RDX used or new. Ended up being interested in a used 2015 certified RDX on which I had not run numbers on KBB or any other internet pricing service. Bought it, signed on the dotted line, and then noticed bad blemish on mirror. They immediately agreed to fix with no angst or indignation by Raad, sales manager. Very professional and easy experience. Salesman was Dommy. Don't go in with an "attitude" and you'll do OK. Oh, and upon checking KBB when I got home, made a very good deal! Would recommend this dealer to everyone.Advice: If possible, get your loan pre-approved by your bank before you go in, and bring in your approval. I got a 2.29% rate from BOA, and Moshe, the finance manager, beat it!

L.E.Rogers

Jan 22, 2016

I just knew when I walked in, I was going to walk back out without any luck as a first time buyer. It's always the same old story at any dealership. At that point, I'd almost given up. Fortunately, for me, I had one of the best guys on my side. Darrell B. you know who you are. I give him the upmost respect because he not only cares for his clients, he goes above, beyond and out of his way to help. This facility is what Customer Service is all about. The employees here are very friendly, always smiling along with a great sense of humor. Thanks again, Darrell and Sterling McCall Acura for all your help, support and patience.

David M.

Jan 20, 2016

It was a great experience. I literally walked in with a set number to spend and they matched it.....David bab-a-no. (Sorry can't spell it but that how u say it) was awesome.

Jessica123

Jan 19, 2016

I called wanting a certain vehicle and they didnt have one on hand Darrell called several dealerships to find me the best deal for the best price (he even went there to pick it up) i had a max budget for payments and he found one far below and kept me informed the whole time. I had no car to get up there and my mom was not comfortable driving in Houston so he even came to pick us up. By far the most stress free vehicle purchase we ever made!!!!

lencytx

Dec 31, 2015

I went in for an oil change on my 2014 RDX and left with a 2016 RDX. When I was talking to service advisor Broderick Edwards he asked how I liked my 2014 RDX. I stated that I liked it but I liked the MDXs better. He suggested I speak with salesman Darrell Babineaux while I was waiting for my car to be serviced. I agreed and Darrell showed me a nice MDX, but I felt it was out of my price range.No worries, We then discussed the 2016 RDX and he showed me a nice certified one.Darrell was patient with me. I never felt pushed or coerced. He genuinely cared about what I wanted and what fit my needs. I would recommend Darrell to anyone looking for a car. He is personable, knowledgeable, patient and genuinely dedicated to helping you get what you want.Kudos as well to Broderick Edwards because without his suggestion, I never would have met with Darrell. Honorable mention to Mr. Nguyen in finance for his calm demeanor and patience.

Birthday girl

Dec 19, 2015

I met with Darrel Babineaux in my quest a purchase an Acura TLX, he helped me make the beat decision within my price point. Great birthday gift for me..

Ms. Hampton, Counselor, A.I.S.D

Dec 19, 2015

I purchased a Mercedes Benz at another dealership in North Houston and was very happy with my purchase and salesperson. Imagine my surprise when looking for another vehicle at Sterling McCall Acura for my daughter 2 years later to run into the same salesperson again, Darrel Babineaux. We pretty much did everything over the phone and I basically went in to view color choices, test drive and sign paperwork. This is what impressed me about Darrel Babineaux. The experience of buying a car and all the back and forth issues and time spent in dealership was cut in half. I work in a school district and my school became business partners with Sterling McCall Acura and I'd like to share what Darrel Babineaux has done for Marcella Intermediate and the giving heart he has. I assure you with Darrel Babineaux, you will be most pleased with his customer service, knowledge, expedited time at dealership, and willingness to go the extra mile for you. The entire staff of Marcella Intermediate would also like to give a huge thank you to Mr.Darrel Babineaux for all of the genuine kindness shown to our students. This wonderful salesman is truly a giver from the heart. With only one phone call to him to share that some our our students were in need, this amazing guy took time to immediately give from his heart and from his own pocket to generously give. Our school, by the way, is located on the North side of Houston. This is a far ways from Sterling McCall Acura, yet this man saw a need and was there. Our school became business partners with Sterling McCall at the beginning of this school year. I would like the entire Aldine community to remember Mr. Darrel Babineaux when considering a vehicle purchase and support Sterling McCall Acura (he can and will give you the V.I.P. treatment and can get all makes and models). Let's support a person that believes in our kiddos and gives to the community. He has also given to other schools in our district. Again, a huge thank you from the staff and students of Marcella.

Bad credit, low income

Dec 7, 2015

Salesman Darrel Babineaux was great. Really helped me find a car that I liked and that was within my budget. He continued to search multiple cars until he could find one that was suitable for me. I would recommend Darrel to anyone.

Brian

Nov 11, 2015

Went with my wife to buy a new RDX. MJ was the salesman assisting us. He told us that we could not get to price we wanted on the new RDX. The sales manager came to meet us and suggested a certified pre-owned. We really liked the car and was told they could get us at the price we wanted. MJ then noted that they could not do that after we drove the preowned one and liked it. My wife and I had both bought new Acura's from this dealership in the past. I felt as if they were not honest at all with us. We purchased a new Infiniti from Southwest Infiniti and absolutely love it. We will never buy from Sterling McCall again, and I will definitely let everyone know about my experience.

Znet55

Oct 28, 2015

DO NOT BUY ANYTHING!!!! At Sterling McCall AcuraIn April 2015, I bought a 2014 Focus at Sterling McCall Acura, in which my wife and I love the car design, sporty feel, interior and sleek look of the car. At the time of test drive a few things were noticed about the car which were, rear tire noise, tire balance and serious transmission noise. The obvious issues were the jerking, sudden launching and shudder of the transmission and we were told that it was a hybrid transmission and that was normal. The salesperson suggested that we purchase extended warranty just in case. We went ahead and bought the car with the agreement that the issues were going to be fixed. A few days later the car was brought back to fix the issues. I was told that all of the issues were fixed. Tires were changed and balanced and the transmission was looked at and was Ok. I told the sales guy to put the information on paper and give it to me. He never did. He asked me to return the loaner car. And that the service manager would call me about the transmission.I continued to send email notification to the sales guy but were avoided and never responded to. The car continued to make transmission noise and worsen as the months passed. The dealer and salesman were looking out for this best interest and not the one for the customer !!I was never contacted by the service manager regarding how the transmission was looked at or serviced. I am stuck with the car with a bad and unsafe transmission, the car launches suddenly, hesitates as low gears and it is unsafe to drive, this car should have never been sold to anybody if they knew that the transmission was bad. DO NOT BUY ANYTHING!!!! At Sterling McCall Acura.

Naeem Raja

Oct 25, 2015

"Bad experience of buying a car from this dealership." I would not recommend this dealership to anybody. Because I bought the car from this dealership and had following experience. The Sale Person showed me car twice in dirty condition. I had stains all over the seat. I had to make 4 trips to get it cleaned. Their director sales get involved but he was not so professional either. The care was given to me without car mats. broken cover of USB connections. and I am still waiting on this. I think if someone is paying almost 30K for a car. The dealership needs to show more courtesy. It seems the whole sales staff is untrained and unprofessional. The one sales person told to take the car home and come back to get it clean. I would not recommend this dealership for their unprofessional behavior.

nraja

Oct 24, 2015

I would not recommend this dealership to anybody. Because I bought the car from this dealership and had following experience. The Sale Person showed me car twice in dirty condition. I had stains all over the seat. I had to make 4 trips to get it cleaned. Their director sales get involved but he was not so professional either. The care was given to me without car mats. broken cover of USB connections. and I am still waiting on this. I think if someone is paying almost 30K for a car. The dealership needs to show more courtesy. It seems the whole sales staff is untrained and unprofessional. The one sales person told to take the car home and come back to get it clean. I would not recommend this dealership for their unprofessional behavior. Naeem Raja

Cb7wil

Sep 12, 2015

Russel was a phenomenal salesman, he quickly found the perfect used car for me in my budget and was not pushy but willing to negotiate in a professional manner.

Jen2000

Aug 20, 2015

Outstanding service from Darrell Babineaux!!!!Enjoyed the entired experience! Come see Darrell for a awesome service. He was very helpful,honest and very friendly!! Thanks again for all your help!!!

DLaw2015

Aug 3, 2015

Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rdx and a tlx and he helped us make a great decision.

JonathPorter

Aug 1, 2015

Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the process as best he could. On top of that, when it came time to talk numbers he was actually willing to move on the pricing rather become offended like so many other sellers do. Chris the Financing manager was also extremely helpful in finding a lender with a low APR and reasonable payments for my budget. I'm a bartender and the fact that a large portion of my income is cash some times makes it difficult to prove how much I make, but these guys really worked hard to make sure I got the Car I wanted for the price I wanted and the fit it in the budget rang I needed. No only that, but I left a very important metal in my trade in car and Russel went out of his way to ensure it got back to me and I will never forget that act of kindness. Sterling should really be thankful for this team because I will be coming to them first the next time I buy. Thanks Russel.

Danita Sawyer

Jul 31, 2015

My son purchased his first car today from this excellent dealership. We had the most awesome salesman, Darrell Babineaux. He went far beyond the call of duty to make sure we were satisfied. He is an A-1 salesman working for a great company. He recommended a great first time car, 2014 Kia Rio. He had the car ready, washed, cleaned & waiting at the front door for us . Every promise he made was honored. The finance officer also accommodated us well. I believe we got the best deal, warranties included. If you are looking for a starter car, high end car, new or used car I highly recommend all the Sterling McCall car lots, but especially Sterling McCall Acura. Thank you Darrell and Sterling McCall.

laiyuancarbuyer

Jul 31, 2015

Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come again!

Firas Obaidy

Jun 14, 2015

Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Experience Raad O. Sales Manager.

Acura Buyer

Feb 16, 2015

I wish I could buy every car from Mohammad Khan. Just plain sensible service to get you exactly what you want without the frustration of car dealer antics. We sought him out again from an experience ~6 years ago and will do so again if he hasn't retired by then.

Conikev

Dec 27, 2014

The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john eagle acura who did not have the color but otherwise a much better dealership.The salesman "Hermi Manuel" promised numbers on the phone that he did not honor. The trade in value was extremely poor in comparison to john eagle acura who gave a much higher appraisal a few hours before sterling mccall's appraisal. I had 2 young kids with me and the waiting games the salesman was playing was very frustrating. In general the staff ...salesmen, finance looked very unprofessional and the showroom looked very shady in comparison to John eagle which is leaps and bounds not only better but very professional staff.

kevin b.

Dec 20, 2014

We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the sales manager would give a good price on the car we are looking at. The agent came back with a paper with the manager writing "the price is too low even for auction, thank you"That's HORRIBLE customer service and will NOT recommend this place at all.

barry

Dec 19, 2014

Service department has refreshments, plenty of starbucks coffee and fast service.

Lisa

Dec 19, 2014

Fabulous dealership and service. Best Acura dealer in town for me.

Anonymous

Nov 29, 2014

Terrible service I walked around looking at cars. Not one person offered assistance. I even waved my arms. 2 men walked past me and didn't even turn to say hello. I also was looking at cars in the lobby 4 people were just standing in the lobby doing nothing. Once again no hellos another man was also sitting at his desk which I was directly in front of, and he was playing a game, didn't even bother to look up. Just very dissaponeted with the service, I will not be going back.

UnfortunateAcuraOwner

Nov 26, 2014

Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the dealer now wants me to spend over $1200 to supposedly fix the issue. These folks are TOTALLY DISHONEST SO STAY AWAY.

RR

Sep 7, 2014

Bought a single owner mdx with 75 k miles..broke on the same day and now with in few weeks ac broke... Get ready for shady cars

ikjkj67

Aug 18, 2014

WORST EXPERIENCE FROM SUCH A BIG DEALERSHIP!!!!!!!!!!!!!!!!!!!!I recently bought an 07 Acura TL at this location. It was not a certified car, so within a week and a half the gas cap light came on so I took it back to get serviced because I tried tightening it and did not work. After they checked the car the service manager calls me to give me a lengthy list of things they found wrong with the car, The gas cap light turned out to be a problem with the evaporator canister valve so that had to be replaced. Also they informed me that the front and side motor mounts were completely broken, also they said the car needed the timing belt replaced and that meant the water pump as well. Also the oil pump seals were leaking. This was a few dollars shy of a $1,000!!!!!!!!!!!!!!!!!!!!!!!!!!!!! For a car I had just bought a couple weeks earlier!! I had not even made the first payment on the car and I already had a grand to invest in it. To make matters worse, the 'warranty' they sold me for the car (that I did not request and stupid mistake of mine that I just signed it when I bought the car) did not cover most of that work. They said they were 'pre-existing' conditions and would not be covered by the warranty!!!! Needless to say I was beyond LIVID!!!!!!!!!!!!!!!!!!!! After fighting with them and me doing my own research I learned an AS IS car is just that. BUT, I was told by mechanics, a lawyer, as well as the lady with the warranty company that this information about the lengthy problems with the car could have been disclosed by the sales person. I FELT BETRAYED AND TAKEN ADVANTAGE OF!!! I HAD TO PAY A GRAND ON A CAR I BOUGHT OFF THIS LOT WITHIN A COUPLE OF WEEKS!!! I just hope others look carefully at what you are buying if it is a used car get it checked because they will want to charge you as much as they can once you take it off the lot.

Artortega9

May 18, 2014

I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recommend the only what was necessary. They would inspect everything and give you a report. Recently after spending over 2500 dollars in service they stopped doing a good job diagnosing the car. They would just do the minimum charge you and send you on the way. After that service something always seemed off. First it was just the power steering pump they replaced the pump and then it was a engine cleaning. The power steering still makes a noise and then it was a belt tensioner. They waste your time when I first told them of all the problems and they just fix one and don't follow up with the other ones. They take your money and waste your time with repeated service calls. Then they break your car!! First they broke my center console and it took many calls with the service manager and general manager to get that fixed they didn't even try to call me back and had to track them down. Then my rims mysteriously were bent in the front and ever since the clutch on my car has never felt right. Which they refuse to do anything about. I pay good money to not have to worry about when another thing is going to go wrong. The icing on the cake was when I get a call back from Richard Hudson to try and address the issues. He questions how I spend my money and why I didn't come back to do the service! Last time I checked you don't have to answer those kind of questions unless you are married to that person. I won't be taking my car back there anymore. They used to do a good job now they just go through the motions, take your money and make you late by making you wait two hours to pickup your car!

dickfenn

Mar 5, 2014

I was advised by Bert Glass, best "adviser" I have ever had in 50 years and received the highest level of prompt, professional service to an exemplary product in its 1000,000 miles mid-life. Thank you!

FirstTimeHappyBuyer

Feb 26, 2014

I just bought my first car by myself! A dodge avenger. The car is amazing and I got a awesome price! The service was great! I did not feel pressured or anything. Overall an amazing experience.

ctblues

Jan 31, 2014

Where can I start? We needed to buy this vehicle immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reputation, otherwise nobody would be visiting this dealership. Their customer service was terrible, and they were rude with us after the deal was completed. There was too much waiting for talking to sales persons, finance people, or even service department. I am not going back to this dealership again for all my future services, and I just want to end the relationship here.

Mcampos07

Dec 7, 2013

DONT TRUST THIS DEALERSHIP !!!!! Its a shame to know that Stealing Mcall Acura's customer service SUCKS !!. I bought a used Mini Cooper on a Saturday and took it back on a Monday because it was falling apart, come to find out it needed it a break job and tire pressure sensors. You would think this would've been done before they put the car out for sale Sterling Mcall Acura kept the car for 5 days to service the car without even offering a loaner car for the inconvience Nick the used car Manager is full of BS! He never return any of my calls when finally I did get him on the phone he never had a solid answer as to why the car was being delayed, delayed, delayed. Absolutley horrible Customer Service !! .. Finally I get the car back to find out it was now leaking break fluid and the car front bumper was not put on correctly !!!. I called them back and asked what can be done about the leak and Nick told me it was not his concern and that it was up to me to fix it because a used car is just that a used car (NOT THEIR PROBLEM) and that he could not do anything for me. I told Nick "you guys have had the car longer than I have owned it" !! His answer was that I need it to use my extended warranty. I had not even had the car a full week before repair after reapir was needed !!!!! Once you buy from these people they will not help you anymore so please watch out for Sterling McCall Acura safe yourself the headache !!!

A.

Nov 24, 2013

i come here for some time. bought my cars from mr hermie. bought 2 from him and now were getting a 3rd one soon too.

TB2009

Oct 30, 2013

I have been looking at an Acura TSX wagon online for a month. A white one popped up 4 days ago. Went to drive it and love it. Then the negotiation went very smooth. The whole team has been very friendly. They treat you like an old friend. Bob is very experienced and knowledgeable and knows what people need. I am sure I will be sticking to Acura in the future and Sterling McCall acura is great. 5 stars!Wayne

Trinitylynx77

Oct 23, 2013

I bought my new 2013 MDX Acura in March2013. My purchase was perfect! So relaxed and every detail was covered at time of purchased. My sales rep, Ronnie Metersky, was just wonderful. This is my third MDX I have purchased.Somtime at the end of April or beginning of May I brought my car back for a minor paint chip repair on the front passenger door. I won't go into all the details or the drama I had to go through to get this small job done. Finally this month, October, my car was completed. The paint job was not to manufacturing specifications but acceptable. There are a couple of outstanding services that still need to be completed, which I'm sure will get done in a timely manner and to my satisfaction.Sterling McCall (Randy Khalaf and Ronnie Metersky) gave special attention to the small details and made sure that this job was done correctly commuinicating very often to the repair shop. Randy and Ronnie went beyond their call of duty to keep me satisfied and a very happy customer.I am glad to have my car back. Now I can start to really enjoy driving my car.Very appreciatively,Robin Crews

FBG007

Sep 16, 2013

I was not impressed at all with this dealership. I have been driving Acura's for most of my adult life and know them very well. I was looking for a used car, but with lower mileage. I called in ahead of time to inquire about a car and dorve out there to find it was not there anymore. In additon, the salesman seemed bothered about me even looking for this type of vehicle. I left him my contat info and never heard from him again. I also thought the place was very shabby compared to other Acura dealerships I have visited in the past.

1degonzo

Sep 4, 2013

Recently, we purchased our fourth Acura from Sterling McCall Acura. The service was "Second To None". We were treated with the utmost courtesy and respect. Our Salesperson Hermie was a tremendous help in selecting our New MDX. He made sure we were able to add the running boards and roof racks at a tremendous price and get it all done in one day. When we picked up our new MDX Hermie made sure everything was perfect. He even touched up a few areas that were missed by the Make ready people. We were shown all the features of the MDX and Hermie made sure our phones were connected to the Bluetooth option and he gave us a simple instruction on setting up the garage door opener. We have owned Mercedes, BMW, Lexus and other luxury autos before but by far Sterling McCall Acura goes the extra mile in making sure every customer is satisfied before they leave the dealership. Mike Chan the Sales Manager made sure the price of our trade and new purchase were satisfactory to us. We were treated very well on our trade, something that does not happen often when trading in a vehicle.I have since recommended a number of my friends to Sterling McCall Acura and they too have purchased new Acura's from Hermie and Mike Chan.The service department is excellent. When you arrive they treat you with the full red carpet experience.

blazfromljubljana

Aug 31, 2013

We were buying a used family car. Found our model on the internet. Then called to the dealership, and got Denny Holiday. It was Thursday evening. We scheduled a meeting for Friday morning. Danny was prepared, the car was already waiting, test drive and everything was over in 20 minutes. Then I left, waisted time with some other dealerships, and called Danny after few hours to tell him I would like to see the car inspected at my mechanic (Botis at Montrose & Richmond, another great guy). Denny took it there himself (!!!), then took care that few glitches were repaired in the same day. I've checked in again at 5:30pm and out in one hour with all the documents in hand.I've been with at least half a dozen dealers this week. Half of them lied about the cars; after a phone call telling them which cars I would like to see, I visited them to find out that the models I was looking for were not there and they were just showing me something else, typically more expensive and trashy. Most of them were ignorant (nothing was prepared in advance), aggressive (they are dealers for years and are always right), and pushy (buy our car, you will not get any better one for this price). If not for Denny, buying a car would be a nightmare.So I here thank Denny Holiday for help, positive attitude, calmness and a very positive experience.

ladyace333

Aug 30, 2013

This is a very unprofessional dealership. I have never had a dealership treat me as I have been treated in reference to customer service. The dealer had to make some services to my car and they sent it back to me with the leather all oiled up with the technicians finger prints in oil. Then the loaner car that was given battery went out on me. The only thing offered was to bring my car in to get detailed again for another loaner car and at this point I don't want another loaner car that doesn't work.This is just the brief version of my issues with the dealership.I am appalled to this dealership and the service they provide. The majority of me and my family cars come from a Sterling McCall Auto Group and I will never buy from this Auto Group again.

Car Enthusiast

Aug 3, 2013

I was in town on business so I stopped by to look at a Black Mini I found on Cars.com. The car had the appearance that it was ready to sell. After driving it I realized it was not fully drivable. The steering was very hard to turn. The salesman did take it to the shop for repair. The shop did agree it was to hard to turn. As I was leaving the sales manager drove up in his Nissan GT-R. The car was really nice. I did not meet the sales manager he was too busy showing his car off. After I got my instant offer through email for my car I was not happy with the amount I was offered combined with the state of repair the Mini was in. My $4000 trade in 04 Maxima was way more drivable than the Mini on the lot. I ended up buying a 2012 Corolla at Alamo Toyota the next weekend when I got back to San Antonio.

Trinitylynx77

Jul 25, 2013

I had a wonderful experience purchasing my new 2013 MDX on 3/20/13 w/Ronny Metersky. However, there was some scratches/paint chips on the passenger door of my new car. I have brought my car in 3 times, today 7/25/13 being the third time. The paint job has been done very poorly with no attention to detail. Ronny has been great to try to get this rectified but to no avail. Management needs to investigate this matter immediately. I have not been able to enjoy my new car due to the poor quality of work done with the paint job. Not to mention the drives back and forth from my office downtown Houston. Description: 1st attempt there was a dark shadow on the passenger front door that was very obvious. Overspray of paint/chemicals on my front windshield and on the trim around the front door. On the 2nd attempt, they was a bubble above the door handle on the front passenger door and the dark shadow now appears on both passenger doors which doesn't make sense. Paint looks dull.Third attemp is today, 7/25/13. I hoping that this time the job will be done with perfection. The paint seems dull and not shiny as it should. I purchased the Resist All when I bought my MDX. This needs to be redone entirely on the passenger side. If the paint job is not corrected this third time, I will be forced to request a new MDX idential to the one I bought.A dissappointed customer,Robin Crews, 713-252-5118

abhishek

Jul 23, 2013

I am missing my whole bag of music CDs, and your service representative has not even bothered to return my call. I am not saying that somebody stole them as the CDs were all internatioanl but clearly somebody misplaced them while cleaning the car.

N. Nguyen

Jul 11, 2013

Mike, who helped us was very friendly. He had no trouble getting the car we wanted to test drive without prior appointment. There was no pressure at anytime to buy their cars.

oscar.trejo.9634

Dec 27, 2012

This is the third car I purchase from Oscar Trejo. Great customer service, he works with you all the time, no pressure to make any decision, easy going. GREAT SALES CONSULTANT. I'll recomend him 100% I'm sure we'll be back soon to purchase another car from Mr. Trejo.

Tamujo

Aug 18, 2012

Went in looking for a used tsx. Michael was able to get me in a brand new one for around the same price I wanted to stay at. He did a great job. Highly recommend!!!

eddie mathews

Jul 31, 2012

HELLO,MY NAME IS EDDIE MATHEWS AND I OWN A 2009 MDX THAT WASN`T BOUGHT AT YOUR DEALERSHIP.I DECIDED TO HAVE MY VEHICLE SERVICED AT YOUR LOCATION AND I`VE BEEN NOTHING LESS THAN SATISFIED WITH THE SERVICE AND THE WARM WELCOME FROM MR.BERT GLASS. EVERY TIME I SCHEDULE AND BRING MY VEHICLE FOR SERVICE.MR. GLASS HAS THAT OLD FASHION VALUES THAT MAKE CUSTOMERS FEEL VERY COMFORTABLE.I ALSO VALUE HIS INTEGRITY AND THE WAY HE CONDUCTS BUSINESS.I WANT TO THANK THIS DEALERSHIP FOR SUCH A NICE GENTLEMEN.SINCERELY, EDDIE MATHEWS

althealei

Jun 29, 2012

we just recently purchased a used Acura and have used your service twice so far. we have decided due to the great customer service provided that we would be Acura owners from now on! Not to mention they are great cars. Thank you all so much and keep up the good work.

kristal

Mar 12, 2012

I have bought several cars from Sterling McCall dealerships. While this is my first Acura I can say that the experience of working with the Sterling McCall group has always been great no matter which model I have been shopping for. I again had a great experience and will be back to one of your dealerships for my next auto too.

Lyona

Feb 17, 2012

Mohammed the sales associate who has helped me with my original car purchased from Sterling McCall Acura was very helpful in helping me with this recent transaction. I greatly appreciate his easy pleasant manner and even more his competence in helping me achieve my goals in my needs.

jsmilholland

Jan 31, 2012

Aaaron Strand is awesome. I purchased a used vehicle and received tremendous sales support and excellent service. Thank you Aaron for an outstanding sales experience. I recommend Aaron and Sterling McCall Acura to all my friends.

ULLMAN

Jan 20, 2012

I have no complaints about my overall service. Everything was done in a courteous and professional manner.

Juana

Dec 5, 2011

Beverly St. John was excellent as usual. She was true to her word on every detail surrounding the repair and a pleasure to deal with.

GradStudent 456

Nov 16, 2011

Sterling McCall is the first dealership where I've had a positive experience. I was buying a used car, so I did not expect perfect information (nor did I get it). However, the team was fairly straightforward and appeared to give all the information they had on the vehicle. What impressed me most was their customer service! The waiting area and restrooms are very comfortable. They are a nice addition to the friendly atmosphere. Overall, I believe I got a good value and am extremely pleased with the professionalism of the staff and of Aaron Strand.

Bishop

Nov 9, 2011

Thank you for making this such a painless... easy process. Once again we were reminded how good you guys are at what you do.

kangacura

Aug 31, 2011

I am so lucky to receive assistance from Araon Strand, who is very knowledgeable and easy to work with, I would like to highly recommend your dealership and Aaron to my friends.

jdahl11

Aug 18, 2011

The entire experience of leasing a new TSX at Sterling McCall was very pleasant. The process was quick and simple, and I would use and recommend them in the future.

manojgpatel

Aug 12, 2011

I have had a great experience buying the Acura TL 2010 SH-AWD w/Tech from Steling McCall and Aaron Strand. There were few moments that made me feel not so friendly and uncomfortable. Once or twice the comments were not so polite and the car was not completely cleaned as promised and what Dealer says. The sales person had a take a cloth and wipe down few areas of the car (inside and outside). ThanksAcura Customer

JsHammett

Aug 1, 2011

Everone was amazing. No pressure - things were done and we were out of there as soon as possible.I had an acura lease and the lease was up - I decided to purchase and would most definately go back to this dealership.thank you so much

texasbarkers

Jul 5, 2011

Aaron and his team at Sterling McCall Acura just sold me the new 2012 TL with the Technology Package. It was the simplest car purchase ever and was consistent with the first rate service I had received from the dealership on my 2004 TL (took in trade) and 2000 MDX before that.The dealership sent me photos/specs on the new car before they arrived at the dealership, shared their pricing structure with me to the point where there didn't need to be a negotiation, and gave me a fair trade. They minimized my time at the dealership. Aaron is an expert on the TL to the point where you don't need an owners manual! I would recommend him and his team to anyone looking at getting a new car. My service history at their dealership already supports my recommendation on their service capabilities.

dlstew2

Jun 22, 2011

Great dealership.. the best buying experience I have ever had! I felt like a king before, during and after the sale. I recommend Sterling McCall Acura to all my friends.

paw071004

Jun 19, 2011

My husband and I heard about the 0.9% special financing and just thought we would stop by and take a look. I had purchased a 2003 TL-S from Michael R back in May of 2002, and although I had transmission problems and had to trade it in for another car, my TL is still my favorite car to this day. Back when I had all the issues with the transmission, Jack Chambers took great care of me, did everything in his power to take care of my needs, and I have nothing but positive memories of my experience. So when I paid off my Honda CR-V, I had an itch for a new car and the 0.9% special made me even more curious. I sent in an internet price request and Aaron Strand responded. My husband returned the call and spoke with Aaron and Lee Mitchell. We arranged to come by and speak with them some time on the busy Memorial Day weekend. We were greeted immediately, taken back to Lee's office and explained our situation. Back in 2009, we had to file bankruptcy after my husband lost his job. He has since secured a great job and we have worked hard to get back on our feet. We were upfront and honest about our circumstances and never felt judged. We filled out a financial disclosure form and Ki Yoon began the process of qualifying us. Aaron and Lee then went about finding the right car. We originally felt the new Forged Silver was not the color for us, but after test driving the Black, White, and Charcoal decided we preferred the silver. We made these guys work; I tend to be very particular, ask alot of questions, and take a very long while to make decisions. Aaron and Lee were so patient with me. After much deliberation where there was no pressure, no haggling, no uncertainties, no long waits, we finally chose the Forged Silver with Technology package. I never felt they were trying to upsale me but all the information they gave me made perfect sense. We drove away that night and have had no regrets or buyers remorse whatsoever. We even went back several times to have Aaron help with the bluetooth integration and help us with the navigation system. Poor Aaron must be the most patient person. He helped two self-proclaimed techno-phobes understand and even went the extra mile to sort through some cell phone issues that weren't his responsibility. He went several extra miles. As did each and every staff member. Many people remembered us from back in the day when I owned my original TL. Jack Chambers even remembered specifics about my first TL that I had forgotten. We are so glad we chose to purchase our new TL from Sterling McCall. I have and will continue to tell everyone about my wonderful experiences. We have owned so many cars, many other luxury brands including Mercedes and Lexus, and have never had such an enjoyable experience as we did with the friends at Sterling McCall.

cmloving

May 13, 2011

Aaron is always a pleasure to work with and it is always nice to know I can go to the dealership and not be given the run-around, the employees at Sterling McCall Acura are always helpful and friendly.I had a fabulous experience when purchasing my new TSX, from Aaron making everything easy on me, and Robert being absolutely hilarious when facing a printer that didn't want to cooperate, overall the experience was wonderful and I would definitely recommend the dealership to friends and family.

mrainier

Dec 14, 2010

When I moved to Houston in November of 2008 I knew no one or who to trust. Almost immediately my '03 RSX needed a new starter so I looked for the closest dealership. Sterling McCall was nearest to where I lived and I've dealt mostly with Jack Chambers, who is probably the most pleasant man you'll ever meet, although Tim Machuca gives him a run for his money. He's always up front, honest and in the case of my starter bent over backwards to get me the best deal. I've gone to Sterling McCall Acura ever since. When you pull up they have someone outside to greet you and start prepping the car, when you walk in the door you're greeted again and directed to your service advisor. The service advisors I've dealt with (Jack Chambers and Tim Machuca) are thorough in making sure every request you have is completed. On a recent visit I asked Tim if, when the car was being washed, they could vacuum glass off my passenger seat from a recent break-in. He said they would but couldn't guarantee they could get it all. Well the passenger seat looks amazing and I don't see any glass on the floor either. It seems as if everyone they employ goes above and beyond! I've been told having service at a dealer is more expensive and if that's the case you get what you pay for here, excellent customer service. While you wait they have free wi-fi to stay connected, water and coffee to keep you quenched, and television to keep you distracted, although I've never waited longer than an hour. If the wait is longer or a part is needed they've always hooked me up with a loaner. I really couldn't ask for more which is why I drive 20 miles to get my car serviced. When it's time to trade in and trade up, Sterling McCall Acura will be my first stop, hopefully my only stop.

thosmw

Nov 24, 2010

I had to have some service on my 2005 RSX and called for an appointment. I talked with Tim and set the appointment. When I arrived, about 30 minutes early, Tim greeted me and told me everything that needed to be done to my car. He also gave me the cost for everything and said that it would be about an hour or so before all the work was completed. When the work was all done Tim came and got me and I paid for the work, almost exactly what he had quoted, and had a short car conversation with him before I left.The work was done in a very timely manner, Tim was his usual cheery self and the car was spotless when I left. Tim is a definite asset to the dealership and my wife and i have been dealing with him for quite a few years, through our 3 Acuras. Job well done, as usual for Tim and the staff.

lfhhouston

Nov 17, 2010

Bought a used TSX 4 years ago and use Sterling McCall for service. Had excellent experience on all my visits to the dealer. I am seldom there more than 30 minutes. The friendly, knowledgable staff and their loaner car program is what keeps me coming back!

marjorie_rojas_868

Nov 11, 2010

Darrell is definitely a breath of fresh air after a long day of going through dealerships. He was very cordial and friendly from the very moment he saw us at the lot, introduced himself and welcomed us to look inside the cars in the showroom. Honestly speaking, it is the way he worked and talked to us that made us decide that we will go for it despite the price which is a little over than what we have set. He is very informative and knowledgeable about what he is doing. He is very easy to talk with and a man of his words. I even told him that he deserves a score higher than 5. Darrell is simply the BEST!!!

Doug Selman

Nov 7, 2010

My wife and I found Antonio Mora to be extremely knowledgeable about the Acura models we looked at. He wasn't "pushy" and was very patient as we looked at other dealers and different makes of cars and came back with questions several different visits. He was by far the most curteous Acura salesman in the three dealers we visited. He was very skilled in explaining to my wife the features of the car and took the time during a busy Saturday to sit with her until she comprehended all the controls. We are very pleased with the ZDX and the deal we received on our trade-in and the new car.

melissahfleming

Oct 25, 2010

Bob went above and beyond our expectations to get us in a new car. He was informative and worked on our time schedule. He negotiated the price of the car and ensured we had every financing deal before driving to the dealership. He also gave us a good price on the trade in. He is high class!

vjackso

Oct 22, 2010

I traveled 280 miles to purchase a car from Sterling McCall because of price. I was hesitant to drive so far just to purchase a car because it was just not convenient for me; however, I'm so glad I did. I was so impressed with not only the price, but also the customer service that Robert provided. Actually, everyone in the whole dealership was so friendly and not all stuffy. I got a great car at a great price with such excellent customer service, I recommended Sterling McCall to my friends back home. It was definately worth the drive!

aabsolute.t

Oct 21, 2010

I WAS EXTREMLY SATISFIED WITH TEAM OF STERLING MCCALL ACURA. MR. KHAN WAS VERY HEPLFUL VERY FRIENDLY AND YES STAYED BACK LATE TO MAKE SURE I GET MY CAR AND I UNDERSTAND ALL THE FEATURE OF THE CAR. THE FINANCE TEAM WAS GREAT MR.KI EXTREMLY HELPFUL AND A VERY JOLLYFUL PERSON.

acura2011

Oct 20, 2010

I had researched several weeks for a new car (dealers) and models that we were interested in. Finally, we purchased a new MDX from Sterling McCall Acura with Bob Brennan. He was sincere and easy to work with. I highly recommend him to future clients. He also was conscientious, informative, and made our buying experience respectful and comfortable. We ended up making an awesome deal for my previous car and the new MDX. Great customer service and team work. Highly recommend this dealership if you are looking for a new Acura. Last but not least, it has been a pleasure working with Bob Brennan and I will definitely refer him to friends. Thank you!

soukie4u

Oct 20, 2010

Sterling McCall really worked hard to get me the best possible financing. My credit is not so great and I walked out of Sterling McCall with a car I love and financing I was happy with concidering my credit. I was also given advice on what my credit score needs to be in order to get GREAT financing. So now I have a goal. I really appreciate Ki Yoon's financial advise. Aaron Strand was the sales person that I dealt with. He was very informative and new a great deal about the car I was purchasing. He also told me not to hesitate to call/email him with any questions about my vehicle. This is the second time I've purchased/leased a vehicle from Sterling McCall and I will definately be coming back with it's time to trade in the car I just purchased.

sjp4979

Oct 12, 2010

Extremely please with the service I recieved. Went in for a no hassle deal and recieved more. Great customer service. Highly recommend this dealership if you are looking for a new Acura. Internet saleman was very helpful. Presented me with a better deal when I arrived at the dealership and assisted with financing by providing me a rate lower than my credit union.

ajrntramonte

Oct 11, 2010

Mohammad was sincere and easy to work with. He worked with my husband and I in order to get my payments where I wanted them to be. He was friendly and I would do business with him again. I definitely would recommend him to friends and family. Thank you!

c1gomez

Oct 3, 2010

My husband and I had researched several models that we were interested in. We went to the dealership with the intent to look, but not purchase. Hermie immeditately greeted, introduced himself to us, and asked what we were interested in. We enjoyed having him as our salesman because he didn't pressure us or waste any time by only showing us the models that we had in mind. He was very easy to talk to and very knoweledgable about the vehicle. We ended up making an awesome deal that same night. He has gone over and beyond to make sure that we are happy with our MDX. It has been a pleasure working with Hermie and I will definitely refer him to family and friends.

kannantha

Oct 3, 2010

Very straight forward (good).I wish I was "also" told that the features (weather and traffic info in the navigation system) would stop working after 3 months unless I take XM membership. I was impressed with those features, but after the purchase I learnt about the monthly fee!

Bobby Mintz

Oct 2, 2010

We purchased a new MDX from SM with Darrell Lowe. I highly recommend him to future clients. He was conscientious, informative, and made our buying experience respectful and comfortable. Our negotiation was respectful and positive. Once we agreed on the price of the car, he was equally attentive in showing us all of the features and functions of the car, when others might have moved on to the next sale.I really cant say enough good things about him. I would tell others to seek him out there if they are choosing to purchase any type of Acura. I look forward to working with him again in the future.Bobby Mintz

JLMyers

Oct 1, 2010

The experience with the Acura team has been an exceptional pleasure for my physician client and I could not have asked for a better team effort on the part of everyone. My client was beyond impressed at the ease he was able to purchase his new Acura and couldn't believe the professionalism that was displayed every step of the way. Competive pricing, wonderful customer service, extra attention to details, great financing - Sterling McCall is the total package!

chenmaster

Sep 30, 2010

Darrell was extremely knowledgeable about the new car selection, and made the process of selecting a car very enjoyable and easy. He has excellent interpersonal skills, is very friendly, and really cared that we were happy and well-taken care of. We could not be more happy with our experience with him, and would seriously consider buying a new car from him in the future.

jenmicmil

Sep 30, 2010

I just bought a 2010 TL nd am in love with it! The buying experience was excellent, Darrell Lowe made me feel at ease thoughout the entire process. Would recommend Serling Mc Call Acura and Darrell Lowe to anyone looking at a new or used Acura in the Houston metropolitan area.

carrase

Sep 27, 2010

Currently, I live abroad and Darrell was available to work with me via email to settle on a price, year/make/model I wanted to purchase from Sterling McCall Acura. He coped with the time difference and understood my needs concerning my new car purchase. The finance team also worked efficiently and effectively to process my paperwork to finance through Sterling McCall Acura. Mike Chan and Keith were also very pleasant and went the extra step to say hello and thank me for my business. I walked in on a Saturday morning, already knew what I would purchase and at what price. Paperwork was processed quickly and Darrell had anticipated my visit and had already requested my vehicle be cleaned before I arrived! I am very happy with my purchase!

jessesvaldez

Sep 27, 2010

I am very pleased with my experience at Sterling McCall Acura, I really was impressed how fast the process was once I decided which color and wheel combination I wanted on my new TL. Shelby was outstanding and a true pleasure to deal with and the staff was also an extension of that as well. I would highly recommend all my family and friends.Shelby thank you for listening to my concerns, thank you for working on my side to get the numbers to work for me, and thank you for being patient with me when I was somewhat uncertain.I will return back to Sterling McCall Acura when it's time to upgrade!:)-Jesse S Valdez

ddsanchez

Sep 25, 2010

Very easy negotiaions. Shelby was accomodating,friendly and efficient. I think I paid a fair price for my vehicle so I am quite satified with the experience. I bought the car in the morning and returned in the afternoon to pick it up. It was ready to go and Mr. Eastin took me through all the features before I left. I would definitely recommend the dealership and Mr. Eastin.

beachcrazy517

Sep 21, 2010

Darrell was an excellent resource and salesman for my TSX. He was very knowledgeable and educated on the car, not to mention, excited about the car and happy to help. When I went to pick up the car, he went through all of the features, step by step and was very thorough which was helpful in gaining awareness of all the car could offer. Overall, Darrell made buying the car a very positive experience!

annwatkins

Sep 20, 2010

I have now bought two (2) Acura's TSX's from DARRELL LOWE. He is the most condenial person on the floor at Sterling McCall. (I will say this...EVERYONE, including the finance guy) goes out of their way to help you out at that dealership! DARRELL has helped both of my daughters learn all that they need to know about how to operate their vehicles. LOVE HIM!!

cherrywong

Sep 14, 2010

They do such a great job of listening to what you want, providing that product and treating you like a friend rather than a dollar sign. In addition, their product is so good that you very rarely have to have service. But when you do, again you are treated with respect.

doedward

Sep 14, 2010

When I visited the dealership it was close to closing time. I was tired from doing alot of online shopping as well as dealer to dealer shopping as well Need less to say my attitude was not very optimistic. I was greeted by Darrell with a smile and open arms even though it was alomst quitting time. We looked at one car in particular that I had my eyes on but since I had test drove one of a similar type so I was not really interested in test driving it, however Darrell insisted. I actually fell in love with the car at that point. Darrell took me inside and proceeded to offer me the best deal he possibly could and I knew that because I had done extensive research on that particular vehicle. We went over figures pretty late but I was still not sold. While we went over those figures Darrell and I began a personal and spiritual conversation that at the time I really needed. The compassion he showed for his a fellow man, a man that he had never met was amazing. It helped to provide a deeply enriching experience that I was not expecting. Well needless to say it got pretty late and I didn't buy the car that day, so Darrell cleaned it up for me and let me take it home. Well I ended up keeping the car. Ki the finance man was also great as well, they make a great team. I told Darrell the day I signed the paperwork that he not only sold a car...he sold himself!!!!

alishawren

Sep 7, 2010

Professional, courteous and honest. Finally a car dealership who did not try to swindle, manipulate or deceive me. I appreciate Mr. Soliz and his patience and knowledge about the vehicle and my needs. I will refer my colleagues and will return when I am in the market for a new vehicle. 5 Stars!

tamaraclark

Sep 7, 2010

My first visit to Sterling McCall was close to closing time. Darrell took the time to stay late and explained all my purchasing options. He was professional and courteous and not once displayed displeasure about the extra time he stayed with us. On the date of my purchase, he again stayed past closing time to walk me through several of the car features. He was very patient and wanted to make sure I was comfortable with my knowledge of the vehicle before leaving the lot. The entire process was stress free.

johnneese

Sep 6, 2010

Sales person Antonio Glass was super! Even if we had not been able to make a deal, my experience with Sterling McCall Acura would have been a good one. No cheesy car salesman stuff. Very professional all the way. Thank you Sterling McCall and Antonio Glass!

smleongk

Sep 3, 2010

Great experience with the Costco car discount. No hassling and set price. Aaron was able to show all the options for the car and stayed late at the dealership to help me get set up with the new car. I didn't feel like there was any pressure. Overall great experience.

Tienpham2006

Sep 3, 2010

Shelby was very profesional and friendly during the whole time we were there. More importantly, he was able to give us a fair deal in a timely maner (not have to spend a whole day haggling). In my opinion, fair deal is good for both sides. Great deal for me means the dealer not making much if any. Great deal for the dealer means I takes a hit financially. Fair deal is the right point and fair deal with being professional is excellent in my book.

bleonacura

Sep 2, 2010

Aaron Strand did a terrific job during the time that I negotiated purchasing my new Acura TL. Aaron was very professional, understanding, and helpful. He answered all of my emails in an honest and prompt manner. Aaron had no hidden agendas, at least from what I could see, and understood my concerns and needs. I had a good experience dealing with Aaron Strand and glad that I was able to purchase the car from him.

Jaminb

Aug 31, 2010

I have leased or owned 13 Acura's over the past 20 years, 3 of which from Sterling McCall. Out of all the salesman I have worked with Darrell was by far the best. Everything from the way he treated me, to explaining the car, to the negotiation process, he did with the utmost respect and professionalism. Coming from me, who does not hand out compliments easily, I would say Darrell's level of customer service and care was outstanding. If I could, I would buy 50 more cars from only him.

mmaman

Aug 30, 2010

Antonio made us feel very comfortable and he is a very honest individual. He took the time to explain all the details and showed us multiple cars until we found the one we were looking for. Definitely, I would recommend him to everybody who wants to purchase an Acura.

ericokon

Aug 27, 2010

I was completely satisfied with the salesperon, Darrell Lowe. Upon delivery, the car was well detailed and my son was very excited as a first vehicle. The finance representative was very knowledgeable and provided in-depth analysis of the process and importance of maintaining a good credit history.

solie17

Aug 24, 2010

My experience with Darrell at Sterling McCall Acura over the past 4 1/2 years has kept me a loyal customer with Acura. Darrell's courteous and caring attitude toward his job is a reflection of his dedication to the company. He has always made my visits to the dealership a pleasant and welcoming one. It's a great feeling when you are treated so well that you are not just a customer but an appreciated client. Darrell is truly an asset to Acura!Soledad SaenzHouston, TX

megegg102

Aug 23, 2010

I gave these ratings because my experience was made easy with the friendliness of the employees and the wonderful atmosphere. Everything at this dealership is great. From the people to the low prices you get on new cars. I recommend this dealership to anyone who needs a new car or wants a used one. You can find everything you're looking for here!

clonguet

Aug 17, 2010

I purchased my first Acura MDX in 2003 at Sterling McCall. I have received excellent service and appreciate their free loaner cars on those rare occasions that I do have to have bring in my car for service. When looking for a newer car, Sterling McCall was my first choice. They had a great selection and offered me an excellent tradein value on my 2003 MDX. Mohammad made the process very easy and I am very satisfied with my recent purchase of my 2007 pre-owned/certified MDX.

Kvaldetero

Aug 17, 2010

We enjoyed our car buying experience! This was our third vehicle purchased from Sterling McCall Acura. We will be back again in the future! Everyone we encountered at the dealership was very helpful and friendly! Acura offers a great product and the employees know their vehicles and tale the time to help you figure out the best automobile for your needs!

allaire39

Aug 16, 2010

This is my third Acura, I have also sent my brother to buy an Acura from Mr. Cook and Sterling McCall because my experience has been nothing but excellent. Althought, this time we did not buy an Acura, it was my daughters car, I wanted to go through Bob Cook. I knew Mr. Cook would give her the best deal possible. If there was anyone I could trust for my daughter it was Mr. Cook. I have a lot of respect for Mr. Cook, he has been a wonderful person to work with. Also, I have always had Jack Chambers as my service advisor, I instructed my brother to ask for Mr. Chambers also when he purchased his Acura TL. I have been dealing with Sterling McCall, Mr. Cook and Jack Chambers for many years. I hope my next car will also be through your company and the two men I mentioned earlier. I would recommend anyone to go to your dealership, deal with Mr. Cook and Mr. Chambers.Thank you, a very happy customer.Donna Abshire and my daughter Tiffani Abshire

blairmba

Aug 16, 2010

The service personnel were courteous and professional, the work was performed in a timely basis and with an itemized invoice. The charges were reasonable. The complimentary coffee and pastries were appreciated. I would recommend the service department at Sterling McCall Acura and hope to do business with them in the future.

JLGolden

Aug 15, 2010

From start to finish, my experience with Sterling McCall Acura has been superb. Lets begin by pointing out the friendly and professional staff, the attractive and fresh facilities, the excellent inventory selection, and the fantastic products. Additionally, I never felt any pressure to "hurry up and close the deal". Rather, it was a zero pressure environment, whereby they were extremely patient while I made my decisions. Thank you, Mike Chan, for putting together an irresistible deal on my new TL. In summary: from meeting the receptionist, meeting with the sales staff, then on to the test drives, through the closing office and finally the delivery process, I have been pleased with each and every facet of my dealings at Sterling McCall Acura.

chrisobeirne

Aug 11, 2010

Mr. Antonio Mora found me a great truck for a even greater price. He worked very hard for me and made sure I was taken care of. I highly recommend this man. He helped me make sure I understood every step of the way from the car buying experience and I felt very comfortable with him.

cjnerbun

Aug 9, 2010

I went to every Acura dealership in town plus at least 10 other non-Acura dealerships in The Woodlands (Audi, Chevy, Toyota, Mercedes, CarMax, Lexus, Honda, Ford, Mazda, etc.), and the way Marty treated me throughout each step of my car search/buying experience was hands-down better than anywhere else I had been to. He was very professional, treated me with respect, and I didn't feel like he was playing games like so many other places do (trying to show you vehicles they know you aren't interested in, trying to convince you to buy new when you are set on buying pre-owned, pushing you out onto their lot to keep you at the dealership longer, etc.). Buying this vehicle was a daunting task given all the pressure I had received from some sales people and because of the lack of respect I was being shown by others for being female (not to mention having to lug my two little kids w/ me most of the time). With Marty, there was no pressure, no games, no disrespect. Just a nice guy trying to help me find a vehicle that suited my needs. In the end, I went with a vehicle I didn't intend on buying (I had been looking for an Acura MDX, but got a Mazda CX-9 Grand Touring)... and I am glad it worked out that I could give my business to Marty as he deserved it more than anyone else I had worked with in this process. Once my husband met him, he agreed. We would definitely go back to Sterling McCall Acura for any future servicing, trades, purchases, etc.

twlyons

Aug 7, 2010

Darrell Lowe was very knowledgeable, helpful and most importantly not a typical pushy salesman. He was very nice, made us feel comfortable and gave us the time we need to evaluate the care and make our decision.The Sterling McCall Acura dealership was very professional as a whole and we enjoyed the experience of purchasing our car there.

Upwiththelarks

Aug 5, 2010

Darrel could not have been more helpful. He was courteous, friendly, professional and extremely knowledgeable about all aspects of the vehicles. He accommodated all our requests and made sure that we were happy with our experience at Sterling McCall. He treated us as valued customers and continued with this same level of professionalism in communications after the sale was completed.I would highly recommend Darrel to any future Acura purchaser.

stevekinne

Aug 3, 2010

Aaron Strand was extremely helpful in assiting me with my new Acura TL. He showed me the features and answered all of my questions thoroughly. The whole transaction was quick and I was out with my new car sooner than I thought. Thanks for everything!

tphan42

Aug 3, 2010

In the 10-plus years, I have always had a great experience with the service team at Sterling-McCall Acura which is why I keep coming back.With the ongoing issues I had with my 1995 Acura Integra, I recently purchased a pre-owned 2008 Acura TSX. The service manager recommended sales associate, Shelby Easton to me. Shelby is pleasant, courteous and knowledgable. He showed me the features of my new car and called to make sure I was happy with my purchase. He also understood my financial predicament and gave me additional discount.In all, Shelby was quite pleasant and friendly to deal with and I would consider coming back to him in the event of a future purchase of any Acura vehicle.Jenny

jeffmdx

Aug 2, 2010

I did my research on line and then called Sterling Mccall to look at MDX. Antonio Glass had the vehicle ready for me to test drive when I arrived and was very knowledgeable and able to explain all the high tech features in the MDX advance. I returned a couple of weeks later for another test drive to compare different packages available, and again he had the vehicles ready for my wife and I to drive.He never pressured us at all to 'make a deal'. When I asked for a quote he was very straight forward and after comparison shopping at the other dealers got a very fair price. When I went in to pick up the vehicle and complete the sale a couple of days later it was delivered as promised without any hassles. Overall a very pleasant and non stressfull car buying experience. I would highly recommend Antonio Glass and Sterling McCall Acura.

kimberlyannsimon

Aug 2, 2010

The experience of purchasing my 2010 Acura TL (tech package) was exceptional. Darrell provided excellent customer service as well as a great deal on my TL. This is the third TL I have purchased at Sterling McCall Acura. I would definitely recommend Sterling McCall Acura to a friend.

shopping00000

Aug 2, 2010

This was my first car purchase and I was surprised at how reasonable the negotiation process was. The price discussed through email was honored by Robert and he even added on some additional options. Kyle was very helpful in explaining additional packages at financing. I am very pleased with the experience I had at Sterling.

tlistieci

Aug 2, 2010

Everyone was very professional and friendly. Definitely recommend it to my friends. Our salesman Aaron was and is very informative about the Acura. He explained the various gadgets and how they worked. No pressure to buy a thing. Just there to help with what we wanted to accomplish.Tony Listi

oatmeal1028

Jul 27, 2010

Patrick was very knowledgeable about the Acura fleet. he was responsive without being too pushy. i always felt comfortable at the dealership. he was straight forward on price and got to a fair number that he said he would be able to get. i would recommend Patrick.

REJEJ

Jul 27, 2010

REJEJOur over-all experience in buying two 2010 Acura MDX with Antonio Glass has "exceeded our expectations", "excellent". We went to Sterling McCall Acura without knowing anybody nor about Sterling McCall Acura because we used to purchase Toyota Vehicles since 1980. We didn't expect to end up buying two vehicles that same day, 07/05/2010. Antonio Glass made that happen. His immediate warm and genuine welcome to us, his professionalism, expertise, simple, concise, clear, honest gesture and character led us to the hassle free trade-in of our two Toyota Camry and two vehicle purchase experience. Kyle likewise made our experience wholesome and stress free with his clear, simple , concrete explanation about finances and extended warranty. We hope his wedding proposal to his fiancee will be wholesome, stress-free and full of love. Thanks a lot,Antonio and Kyle!

texasscout1

Jul 27, 2010

Sterling McCall is a relaxed, no pressure dealer who spends time understanding your needs. Extremely knowledgeable about the vehicles and fairly compares them to competitive models as well. The service center is outstanding and does not try to pressure you into more service than what is required.

thosmw

Jul 26, 2010

My wife and I went to the dealership just to look at a new TSX. We have 2 Acuras that we bought from this dealership and have had nothing but good service on both of them. We talked with Tim Machuca who talked with Darrell and the negotiations were on. Darrell gave us an even better deal than we had thought we could get so decided to buy the car today. Kyle, the finance person who we dealt with, showed us several options from which we could select and we got the one that was best for us. After doing all the paperwork, we were going to have to wait for several hours til our new TSX was ready so we went home and got our old car cleaned out and went back at the appointed time. When we arrived, our new car was waiting for us. Darrell showed us how to program the Bluetooth and got all the settings set for my wife befoew we left. We could not be happier with our purchase or the way we were treated by everyone we came in contact with. We will be happy to recommend this dealership to anyone who wants a new car or service on their car.

DIVANURSE

Jul 24, 2010

DARRELL LOWE WAS AN AWESOME SALES REP. HE TRULY GOES ABOVE AND BEYOND FOR HIS CUSTOMERS. KI YOON WAS KIND CONSIDERATE FINANCE MANAGER WHOM TOOK THE TIME TO THOROUGHLY EXPLAIN EACH FORM. I HAD PREVIOUSLY CONFERRED WITH JOHN EAGLE ACURA AND MY EXPERIENCE WAS HORRIBLE. JOSH AND TJ NEED EXTENSIVE CUSTOMER SERVICE AND CULTURAL DIVERSITY TRAINING.

nalbone

Jul 24, 2010

This is the fourth Acura and second TSX I have purchased from Sterling McCall. I had previously purchased a MDX, a RL and another TSX. Bob Cook has been the only salesman I have ever dealt with and is the primary reason I go to Sterling McCall. I believe he has always been honest and trustworthy in our dealings, which is a lot more than I can say about other car salesmen I have dealt with. He has never failed to follow up after my purchase to see if there is anything else he could do to help. I have always taken my cars back to Sterling McCall for any needed service and have never been disappointed in that area. To sum up, I would certainly recommend Sterling McCall for the purchase of an automobile, but I would ask for Bob Cook, a proven salesman who will put your best interest first.

limestone1714

Jul 22, 2010

Very responsive over internet and when I arrived to view the vehicle 30 hours after initial contact, all was in place. Great treatment of customers. Highly recommend for both selection but most of all process, best car experience I've had. I believe I was treated fairly and really got a great deal and a terrific vehicle.

hernandeznn

Jul 21, 2010

Antonio was a wonderful sales consultant. I made two visits to the dealership, with the first being solely to compare different year models of the Acura TL. I also wanted to sell my vehicle before I made a purchase. After explaining this to Antonio he was very respectful and only provided the relevant information with no pressure to purchase. For this reason I returned to the same dealership and requested to work with Antonio once I was ready to actively shop. On my second visit, I was able to find a car I was interested in with assistance from Antonio and the Store Manager. Antonio was also very helpful in keeping my 2 year old daughter entertained (and fed) as we worked through the purchase process. The purchase went well, and I would refer people directly to Antonio in the future. Even after the purchase was complete Antonio spent additional time with me setting up the car's blutooth and showing me all the features. I did feel that there was a lot of pressure to purchase a vehicle warranty from the Business Manager, and although I appreciate the offer to lower the price of the warranty several times it made me feel as though the original price was too high and I was less interested in the warranty at that point.

nandrews

Jul 21, 2010

I found the car on the internet and when I showed up at the dealership it was exactly as advertised. Both sales and finance teams were easy to deal with and up front with no games. I also recieved a fair (better than CarMax) value for trade-in. Very easy car buying experience.

clovings

Jul 19, 2010

This is my fourth Acrua bought from Sterling McCall. The last 2 with Darrel as my salesman. I really enjoyed working with Darrel. He is very knowledgable and helpful. Darrel has always followed up with my purchase and over the years checked up on how I was doing with my Acrua. I would recommend Darrel and Sterling McCall to my friends.

shripuneet

Jul 18, 2010

I would reccommend Sterling McCall Acura dealership to anyone who wants to have a pleasant car buying experiece. I recently bought a certified pre-owned Acura MDX and Aaron Strand really went out of his way in getting me the car that I wanted. We spoke over phone a few times regarding buying an MDX. Aaron provided me all detials about the available inventory and answered all my questions. When I narrowed down on a particular car, I drove 150 miles to this dealership and test drove the car and completed the transaction within an hour. Aaron and the finance Manager Kyle were very kind and made me and my wife feel comfortable. I never once felt any pressure and being rushed into something. We drove out of the dealership that day with the car with a great car buying experience at the dealership. I would reccomend Sterling McCall to all my friends and anyone who is in the market for a good Acura car.

jmccoy822

Jul 17, 2010

The internet sales team was great. They were upfront with what I felt was their "best" price, which was well below the other 3 dealerships in town. I was able to come in from out of town, get the price we had agreed to online, and within a couple of hours I was off in our new car.The salesman I was originally working with was not at the dealership that day, but another salesman picked up right where we left off and the transition was painless. Same price, same car, no hard sales tactics. Really about as painless as the car buying experience gets.

wwchuang

Jul 13, 2010

Overall, the buying experience was pressure-free, friendly, and professional. However, I received no follow-up after my initial visit/test drive. Only after a second visit did anyone seem to take my interest seriously. Additionally, the finance guy tried to sell me protection packages at the table, including a tire replacement package while quoting me a grossly wrong price for a rim. I walked over to parts dept, got the right price, and then declined the insurance. The primary sales persons, Darrell Lowe and Shelby Eastin, were very helpful, especially when I needed a car immediately.This dealership seems to stock the largest selection of Acura's, so it's a good starting point for anyone looking for an Acura. But I've walked thru the showroom many times browsing and not received attention, even when absolutely nothing seems to be going on. I think maybe they don't think I'm serious or old enough to buy a car.

srempell

Jul 10, 2010

Great experience all around, Darrell was very professional and, equally important, very knowledgeable about the features of the car and the financial questions we had. Some of the features of the car can be very technical for someone who isn't tech savvy, but he spent the time we needed to help customize everything to our specifications.

statmantx

Jul 10, 2010

These requests for a performance review are not totally honest. The sales rep asks for a "5" on all ratings. This is understandable. I'm sure that he is being held accountable for this review. But if you expect a totally honest review from your customer you should not expect a "5" in all ratings on a consistant basis. There is always going to be room for improvement almost in all circumstances. So the way this review process is set up is not realistic. This is my 4th vehicle to be purchased from Sterling McCall, so if I was not satisfied I would not return.

hvargas

Jul 8, 2010

Bob Cook was very helpful with our purchases (we bought two cars). He was very patient with our many questions and especially with dealing with our "auxiliary side-view mirrors"! He spent a lot of time with us over the course of several weeks. We recommend him! (This is for the TL - we purchased a TSX also.) This is the second of two reviews.

JustKim

Jul 8, 2010

Overall experience was great! Love coming to the dealership. Darrel and the rest of the employees definitely try to make you feel welcomed and at ease. You always feel that everyone is generally concerned about making the customer happy! Time flies because everyone wants to make sure your needs are being met.

angela_hayes

Jul 7, 2010

Came back to Sterling McCall after purchasing my first Acura there.. shopped other dealerships and other brands. Felt most comfortable with the dealership and the acura product. I will always recommend Sterling McCall to my friends and I'll also recommend Robert! Kyle in the finance department was exceptional to work with. He totally understood my situation and helped me get through the process quickly and easily.

sdwhigham

Jul 7, 2010

Carrie is the best service writer. She is always friendly and there for my needs. I can always count on her to be there when there is a problem for my car. Juan has always been my mechanic and can always know what is wrong with my car when no one else know the problem with my car. They work wonderful together as a team. I love working with them!!!!!!!!!! What a wonderful team they make. KUDDOS to Juan and Carrie!!!!!!!!

gregpower20

Jul 6, 2010

I had a great experience. All of my questions were answered. I wasn't rushed and felt comfortable asking questions and felt I got the answers I was looking for. They stayed late to close the deal and I didn't feel like I was a burden. Overall, I felt good about the whole experience and would recommend Sterling McCall Acura to others and Marty Maddux to others as well.

jchoi

Jul 6, 2010

Great service. Prompt, professional. Loaner car was available at drop off. Received calls regarding additional service and accurate pricing. Did not have to wait long for service. Car was ready when dealership said it would be ready. All in all, a very good experience.

tthines

Jun 30, 2010

When I walked into this dealership, by no means did I intend on buying a car. I was just there to look at what Acura had to offer in a vehicle. I was approached by a very friendly salesman by the name of Darrell Lowe. The next thing I knew, I bought a car. This guy was great. He answered each and every question I had. He was very knowledgeable about the vehicles. He made sure that all of my concerns were meet and taken care of. I would definitely recommend this dealership to a friend, and send them asking for Darrell Lowe because he did such a great job

aggie123

Jun 29, 2010

Darrell did a fantastic job in getting us out of our current lease and into a brand new MDX at an excellent price. He was exteremely friendly, and we loved how he cut to the chase on pricing. We didn't have to wait around for hours haggling on a price. We would definitely buy another car from Darrell and Sterling McCall Acura.

DAQUEEN1988

Jun 29, 2010

Mr. Darrell has been veery helpful in my car search over the years. He has not only done it once but three times. He always finds a good deal. He's honest and helps you choose the best car for you. Carrie is very helpful and understanding as for as the maintenance on my car. No matter the situation her and Mr. Lowe always make sure I'm well taken care of. I love this dealership.

KLewis0211

Jun 29, 2010

I gave my rating because I had a very good experience working with Darrell Lowe over at Sterling McCall Acura. He was very helpful with determining which car was right for me. He gave me a very well presented demonstration of the car's features and amenities. He was there for me from the time I walked into the dealership to the present. I feel confident that I can call Darrell for anything he will take care of it for me.The finance department was also very courteous and answered all of my questions. Usually buying a car is very stressful, but I must say it was quite the opposite experience at Sterling McCall Acura. I would most definitely recommend this dealership to friends and family.

OHCB

Jun 29, 2010

Luis is absolutely outstanding when it comes to servicing customers. He is very detailed in explaining your problem and ensures that you are totally satisfied with the work done prior to departing their location. His attitude and pleasant personality is always the same no matter what. He is the best!!Thank you!!"CB"CBenson

svenky

Jun 26, 2010

Nice dealership, not at all pushy - very pleasant experience. Only downer was that they wouldn't let me pay a portion by credit card - said the cc machine was broken!!That left a bad taste - but otherwise it was a great experience buying the car ... hope to have a long relationship with my TL Type-S.

tphilips28

Jun 18, 2010

Carrie helped turn a bad situation into a pleasant one. I hit a pothole and blewout 2 tires, she was able to get the car towed, have the roadside assistance cover the repair and provided me a rental to get around with in the meantime. She is very professional and caring to her customers. Thanks so much!!

tschuneman

Jun 15, 2010

I live in Austin, TX and had been looking all over Texas for approximately 3 mos. for a super clean, low milage, reasonably priced 2003 to 2005 BMW X5. I came across a listing for a 2003 BMW X5 4.4i with only 40k miles at Sterling McCall Acura in Houston and called immediately. I spoke with a gentleman in sales named Darrell Lowe and he was very helpful in sharing some details about the automobile. I informed him that I would plan to drive from Austin to Houston over the following weekend to look at and test drive the vehicle. He was kind enough to basically put the vehicle on hold for me so that it would not get sold prior to me getting down to look at it. When I arrived in Houston at Sterling McCall Acura, Darrell was very helpful and attentive and brought the car around for a test drive. After a thorough test drive, I decided I would likely purchase this BMW as long as a pre-buyers check out came back clean. Because I live out of town, Darrell offered to deliver the vehicle anywhere I needed it, to have it examined. I returned to Austin, and subsequently set up a buyers check and let Darrell know. He promptly delivered it the very next morning and picked it up later that afternoon. All much appreciated and above and beyond the call of duty. Several days later, I returned to Houston and purchased my much desired BMW X5. The price we negotiated was very fair and they gave me a more than gernerous trade in value on my old vehicle. The logistics of the purchase went very smoothly and efficiently. Everyone I came in contact with was extremely friendly and I would highly recommend Sterling McCall Acura to anyone I know.

rbrum

Jun 9, 2010

Beverly St. John is always professional and friendly. She goes the extra step in customer service. I've had the opportunity to work with ALL of your customer service agents and they work very well as a team. That's a true testament to your training programs and the quality of individuals you hire along with the experience of each individual...it does make a difference from a customer perspective to liase with an experienced & knowledgeable employee...less frustration and stress on customer part.

mdkana

Jun 7, 2010

The process was very painless. Took very little time to get the paperwork filled out and car purchased. Bob was very helpful - he understood what I wanted in a car and made sure I got it at the best possible price. This is my 4th Acura at Sterling McCall.

kjshaw

Jun 6, 2010

I was very happy with the price of the TSX - $3000 less than what KBB recommended I pay. I love my car. Follow up has been great - everyone is very helpful.Got what I wanted for my trade-in after some negotiation - glad I knew ahead of time what my car was worth.

dsickles

Jun 5, 2010

We have bought three cars from Sterling McCall, 2003 TL, 2008 TL, and most recently a 2010 TL. All of these cars have been serviced with Beverly and she has done an excellent job meeting all of our needs. We always feel welcome, and are treated with respect every time we go. A+++++

jimstover

Jun 5, 2010

I has been my experience over many years that buying a new car was akin to having a root canal at the dentist (ie, an unpleasant experience). Happily, this was NOT the case at Sterling McCall Acura. Mr. Lowe came out of his office to greet my wife and I shortly after we walked in the door. We told him that we were looking for an Acura MDX. He took the time to explain the many features of the MDX, and show us how each worked. When we told Darrell which "packages" we wanted and that we needed the new vehicle delivered within two weeks, we were shown a list of vehicles the dealership had on order which met our requirements. Mr Lowe explained to us that expected delivery dates were estimates and might not arrive within our time frame. He then went on to see if Sterling McCall Acura could find a vehicle in the Acura system which would satisfy our requirements. Happily, a vehicle was found and delivered to us in time for our trip. Mr. Lowe took the time with us in our new MDX and set up the many functions of the navigation system. In short, our experience with Darrell Lowe and Sterling McCall Acura were above and beyond any I have had in over forty years of "car shopping". Next Tuesday, we are off on our first "road trip" in our beautiful new Sterling McCall Acura MDX. Thanks to Darrell Lowe, the "super salesman". H. J. "Jim" StoverHouston, Texas

tuancucduong

Jun 3, 2010

The experience with this dealership is changed the second time we came for car buying. Very nice working with saleman Darrell Lowe. Will refer this saleman to friends and relative. This is the second Acura vehicle we bought. Also, love the car for its performance and the look. Thanks.

bionex15

Jun 1, 2010

I went to Sterling McCall Acura just to look at the 2010 TL. Antonio was very helpful and extremely informative. The financing terms combined with the trade-in value given for my 2007 TSX was too good to pass up. I ended up buying a new TL and truly enjoyed the experience from beginning to end. I would highly recommend the dealership to anyone in the market for a new car.

selicks

May 27, 2010

My Experience with this service department is always great.Everyone is always courteous and helpful and my service rep Beverly St John is very personal and accommodating.I always find it is pleasant experience every time I bring in my car for service/repairs. Beverly was always very informative and find time to explain everything. I never got such a wonderful experience from any other dealers in my entire life.

jetsetpg

May 26, 2010

My Experience with this service department is always great.Everyone is always courteous and helpful and my service rep Beverly St John is very personal and accommodating.I always find it a pleasant experience every time I bring my car in for service/repairs.

yuteresa

May 25, 2010

i definitely think darrell lowes has a right ingredient to sale his product, he is very friendly. He is knowledgable of his products, he went extra miles to work with customers, he always has an answer to any question, he is patience and never made me feel I am pressure to buy. He does what he could to satisfy his customers, he is willing and straight forward to give his best to make the deal works.He sold me my 1st acura TL 5 yrs ago, since then, I had already determined to buy from darrell again if i ever buy another acura. So I have just bought the 2010 tl from darrell this past weekend. I have confident with darrell, and the dealership. I am happy with the quality of the car, the sale consultant and the service dept.

bfrankum

May 18, 2010

Every time I go to Sterling McCall Acura, I am given 5 star service from the minute I pull in the drive way to the minute I leave. Everyone is so friendly and says "hello". Carrie, my service advisor, always listens to my concerns, remembers my issues with my car and ALWAYS takes care of it and does it right, every time and I am never charged for more than I expect. They work with me and my schedule, they give me a loaner car when needed or they take me to and from work. BTW, Gordon, the driver is WONDERFUL!!! Sterling McCall goes above and beyond to take care of me! I feel like everyone there is my friend. I will buy an Acura the rest of my life so that I can go to Sterling McCall. And, I live pretty far away from Sterling McCall and there are other Acura dealers that are closer, but it is about the service I receive, the quality work, the price and the friendliness of the people. Way to go Sterling McCall Acura! You are my dealership for LIFE!! :)

ceoneill

May 18, 2010

My air conditioning broke and I was afraid a dealership would find a way to make sure I was charged for the parts and service. They admitted that my extended warranty covered the cost. I was given a loaner car for the day while they repaired my air conditioner, checked my breaks and replaced a wind shield wiper...ALL AT NO COST.

cluedecke

May 18, 2010

EVERYONE ONE WAS FRIENDLY AND KNOWLEDGABLE. WE WERE HAPPY WITH OUR PURCHASE AFTER WE WORKED OUT ALL OUR QUESTIONS. THE VEHICLE IS VERY UPDATED AND VERY WELL MADE. THE RIDE IS ABSOLUTELY WONDERFUL. I FEEL WE MADE THE RIGHT DECISION IN CHOOSING THIS VEHICLE FOR OUR FAMILY.

yoduhon

May 18, 2010

My experience with Sterling McCall Acura was great. Aaron Strand was very helpful in closing the deal at a reasonable price on a 2010 Acura MDX. He also was very knowledgeable on all the technology and features of the vehicle. Dale in Financing was also very helpful and efficient going over all the needed paperwork.Sterling McCall Acura also conveniently provided me with a loner car when I recently had service performed on my vehicle.

jbwilson75

May 17, 2010

We flew in from New Orleans. We had a model (TL) decided on and had watch the prices in different areas for at least a year. Houston had lower prices in general on cars. We stopped a McCall Sterling first, but had also called on "by owner" cars in the area. Their 2007 TL only had 25,000 which made it very attractive. I was not crazy over the red, but now I really like it. Had not planned to finance with the dealership but the 2.5% interest rate sounded great. Quick, easy, transaction. The business manager offered different packages and extras, but was not high pressure. Aaron (internet sales manager) was helpful and did not pressure us. Aaron was also helpful on arranging transportation at the last minute.

comfortu

May 15, 2010

First met Darrel when I needed someone to explain certain features of my MDX 2008. I was unable to adjust the seat settings so I stopped by the dealership. He met me outside and after I explained the reason for my visit he patiently worked me through the whole gamut of features and settings of the car. I was so impressed that when he handed me his card I decided to call and ask about any deals for the 2010 model. That was positive so I scheduled an appointment to see him that weekend. I traded in my 2008 without much hassels. He painstakingly explained the financing options available without giving me "the butterflies" that goes with car buying. Darrel made my car buying experience very easy and memorable. He demonstrated much experience, TLC and knowledge needed for great business. His customer relations is very impressive.I would recommend him to anybody who needs an "Awesome Acura Experience".

robimpact101

May 15, 2010

I called about a vehicle I had seen on the internet and the receptionist handed the call over to Darrell Lowe. The next day I went to the dealership to see it and take it for a spin. I instantly fell in love with the car and I know my Acura knowledge! Darrell was very informative and patient with my one-million questions. He made me feel confindent in the descision I was making and was honest about everything right from the start. Needless to say I purchased the vehicle less than a week after seeing it and getting all my financing information delivered to me in a timely and organized fashion. My parents also appreciated the respect and time Darrell took to really give us the "personal" experience most car dealerships and sales representatives fail to deliver. I know that if I ever have any questions or problems with the future of my vehicle Darrell will make an effort to get the issue resolved as soon as possible. I want to thank him for his curtious and positive attitude, it made my car buying experience all the better! He even got me a new car gift, a new air freshner! in addition, he also bundled in some new tires after I expressed my concern for the old ones previously on the vehicle. I appreciate him and a few of the other Sterling McCall Acura employees going the extra mile to ensure my safety and happiness as a new car buyer! :) Regards,Robin, Kundan and Manjit Josan

Mitch Ryan

May 14, 2010

My advisor was genuinly happy to see me. I didn't feel rushed through the process. I will keep coming here and will tell everyone I know. Mr. Marquez gives a new name for advisor. It's a good name. I love my Acura. I feel confident that it will be serviced to my satisfaction. I plan on having it for years to come.Sincerely,Mitchell Ryan

rtsiahaan

May 12, 2010

Overall the dealership is easily accesible, spacious, clean with ample parking for customers. The sales person I dealt with, Darrell Lowe have been very pleasant, knowledgeable and not pushy. He have been very generous with his knowledge and took time to explain things. I have the looked at other dealerships with the same spec vehicle and my decision in buying the vehicle was eventually based on the friendly services provided. I highly recommended this dealership. Awesome job Darrell!!

~m.n~

May 10, 2010

I am a repeat customer because of the great service i get EVERY TIME from Service Advisor Luis Marquez. He is the most friendly, patient person I've dealt with at this dealership. He owns your service problem to the end and makes sure you are comfortable in the service area while you wait. His Service Manager Bob should take notes from Luis on how to treat customers, because (unfortunately) he is not a very good people person when issues do arise. Kudos to you, Luis! You are the only reason I drive right past John Eagle Acura to have my car serviced at Sterling McCall!! Somebody should give this kid a raise!

simon2233

May 9, 2010

I walked into the dealership, but was not serious on buying a new vehicle. But Sterling McCall Acura gave me a very good trade in for my truck and gave me very good interest rate. Also my sales person was very knowledgeable and friendly. I ended up with a 2010 Acura TL with the tech package.

silvernob35

May 5, 2010

We are repeat Sterling McCall Acura customers and extremely proud of it. We have always been treated with kindness and respect. The end of our lease was approaching and we stopped in for clarification on the terms. Dale (finance dept.) was so friendly and very helpful. We expressed interest in the RDX and she introduced us to Oscar Trejo - he was very knowledgeable about the product, offered a test drive which I declined because of inclement weather. He suggested a test drive in the parking lot!! which was great because I realized that the RDX wasn't for me. At our request, Oscar introduced us to the MDX which again he explained features, engine, safety, etc. We took another test drive in the parking lot and I absolutely loved the vehicle. The price was a bit scary and we let Oscar know we would be looking at other makes and models. He understood our concern and never pressured us although he did offer his services if we should so choose. After much research and several test drives of other vehicles, we decided on the MDX. There was never a doubt that we would buy from Oscar Trejo at Sterling McCall. When we were ready to deal, he was too. We agreed on a deal very quickly. I recommend Oscar Trejo and Sterling McCall Acura to anyone who should be in the market for an Acura.

cmak13

May 4, 2010

I like going to Sterling McCall Acura because they are friendly and provide excellent customer service. Luis Marquez did everything e could to get my needs met. I appriciate all his efforts and i will continue to bring my car to Sterling McCall Acura.

curtreed

May 4, 2010

I have two reasons for rating Sterling McCall Acura 5's in all categories. 1) BOB COOK, the Fleet and Leasing Manager / Bob's always professional manner, throughness, courtesy, and promptness is rare today throughout every sector of our economy. My relationship with Bob has lasted for more than twelve years and seven Autos; two of which I am currently leasing. My dealings with him has always been hassle-free. And, 2) Sterling McCall has provided outstanding customer service, and vehicle service. In addition, and just as important, it has professional, very competent, and courteous personnel beginning with the greeter and ending with the Administrative staff.

G.MAN

May 4, 2010

*LUIS MARQUEZ IS EXTREMLY HELPFUL SERVICE ADVISOR I WOULD RECOMMEND LUIS TO ALL MY FRIENDS AND AS WELL AS THE DEALERSHIP LUIS WAS RESPECTFUL GREAT ATTITUDE AS ALWAYS AND HE'S ALWAYS SMILEING NEATLY OFFICE.............. THUMBS UP LUIS YOUR THE BOMB *

Gr8lind

May 4, 2010

I don't like going to the dealerships because its confusing and it takes a long time but at Sterling McCall Acura they make me feel comfortable. I like the friendly staff and my knowledgeable service advisor Luis Marquez for explaining everything to me

MrMelvinGray

May 4, 2010

The service employee the assisted me was great and very knowledgable. Luis was very friendly and helped me through the entire process. I love the work they completed and the friendly atmosphere they were able to create. There were other businesses that were cheaper but I chose Sterling McCall because of their professionalism and great service.

jcdirden

May 3, 2010

My experience with Aaron Strand and Sterling McCall Acura has been very pleasant. I am completely satisfied with my 2006 TL purchase. The process was very straight forward and I will be recommending my family and friends to consider this dealership when purchasing a vehicle.

carpathe

May 2, 2010

Excellent service as always. This is the second car in 2 years we gave leased with Darryl Lowe. We would recommend Darryl and the dealership when shopping for a new or preowned Acura. We test drove at a minimum 10 cars and returned to the dealership we felt most comfortable with.Thanks

ivytran44

May 2, 2010

We visited Sterling McCall Acura to take a look at the 2010 Acura TSX. Darrell Lowe approached us with very informative information about the car and he took us on a test drive so that he could show me all the features in the car. He was extremely patient, knowledgeable and very respectful. I never felt pressured or rushed by him in purchasing a car. After my busy schedule with school, I came back about 1 month later and decided to purchase the car. Within that month, I never received a gazillion of those annoying phone calls you usually receive from car salesmen. Overall, I had a very positive experience at Sterling McCall Acura. I would recommend Darrell Lowe and Sterling McCall to anyone.

matthewg469

Apr 30, 2010

My overall experience was pleasant and hassel free, I received a quality car at an OK price. The Navi/tech pckg is fair at best and has not been upgraded in fact is less user friendly compared to my 2007 model, which impacts my rating on price.

mniles

Apr 30, 2010

We visited Sterling McCall Acura on a Friday afternoon just for look. The attention, knowledge and care shown to us by Darrell Lowe was impressive. He spent a significant amount of time with us to explain all the features of the car and then took us on a test drive so that we could experience the features. We never felt rushed or pressured. He was very respectful in every way. After such a positive experience we quickly narrowed our choices and purchased a new MDX the following week. We have very satisfied with the car and with the follow up after the sale. I recommend both Darrell Lowe and Sterling McCall to anyone shopping for a car.

Bob Heffer

Apr 29, 2010

I have been a customer of this dealer for 20 years having purchased 9 cars and have used the service department exclusively when service was needed. During this time I have worked with Beverly St John and have received outstanding results. I will continue to recommend this dealership, as I have in the past to anyone who requires purchasing a car of this quality and service particularly Beverly as a servie advisor.

cassandra

Apr 29, 2010

I had been thinking about purchasing a vehicle, but did not want a brand new vehicle. I stopped at Sterling McCall Acura one Saturday just browsing the different car dealerships off of the Southwest Freeway and was so impressed with the attention and customer service, the friendliness and knowledge of Darrell Lowe that, I purchased a vehicle the next weekend. He told and showed me everything about the car and followed up with me to make sure everything was going well with the car after I'd purchased it. I would definetly recommend Darrell Lowe to all.

george davis

Apr 29, 2010

i have lived in houston for 30 years, i have owned many cars in that time, i normally dread "dealer" visits, no i do not want to buy the extended whatever, no i do not want the 75 dollar oil change, etc. what i got, at SMA was a fair price, done when promised, no hustle, and a free car wash. job well done gentleman. george g. davis.

tara3102

Apr 27, 2010

We came to trade in our Honda Odyssey and Acura TL and buy Certified RDX. Although we were shown a certified preowned the first time, we did not get to see or drive the 2009 RDX with low mileage which was requested. We were treated well and Shelby Eastin answered all questions we had about the new car as well as prompt in giving us quote on Trade in cars. I wish your dealership has a Loyalty package for customers who come to buy Acura with trade in of Acura, with incentives like free Oil and filter change as long as we own the car or Service discounts so that we'll look forward to coming back to you again for our next car purchase.

mayagonzalez1980

Apr 26, 2010

I can honestly say that I have bought many cars in my lifetime and have probably been to almost every dealership in Houston. I have to say I have NEVER experienced such a positive, no hassle, honest and satisfying experience as I have at Sterling McCall Acura! The Sales consultant that I had the pleasure of dealing with was Oscar Trejo. He and his team were so amazingly courteous, honest, helpful and best of all SUPER FAST! They helped me get into the car of my dreams with no tricks or gimmicks!! I am SO happy that I feel like the least I can to to repay them is by spreading the word - if you are in the market for any car, new or used, then PLEASE go to STERLING MCCALL ACURA in Houston!! You won't regret it I guarantee it! You will walk out of there with a huge smile on your face knowing you got a terrific reliable vehicle at the best price at the best dealership in town! Be sure to ask for Oscar Trejo - I am sure he will take care of you as well as he did me and my family. We will never shop anywhere else - EVER and I have bragged and recommended them to everyone I know!Maya Gonzalez

petergray

Apr 26, 2010

This is a great place to get a car. Their approach is cool and they are not pushy at all. I believe they tell you the lowest price you will get up front and leave it at that. The financing lady was cool too and found me a lower rate than my bank had offered. I will definitely go back here for my next acura (if my new one ever wears out).

chuck23

Apr 23, 2010

I love Bev...She's always got a smile and a warm hug for you...Bev and the quality of products and service that Acura provides will keep me as a loyal customer.

reneg95

Apr 23, 2010

This is the fourth car I bought at Sterling McCall Acura. Every time has been a good experience, but this last one has been the best. Aaron J. Strand was very friendly and professional. He replied to my emails and calls quickly. He explained my options, responded to my questions and even thought me how to use some of the features in my car. The person who helped me with the financial part was also a very friendly person. Too bad I cannot remember his name.Thanks.

cdiane727

Apr 21, 2010

Darrell was extremely helpful and very willing to agree on a price we would be comfortable with. Once we agreed on a price Darrell was very helpful through the whole process and went over and explained every detail of the car so that both my husband and I would be familiar with the car without reading the handbook.

ianaghmi

Apr 21, 2010

Mr. Easton handled the transaction in a very professional maner. He was very stright forward and respectful to the customer. Over all attitude at the dealership was very friendly. The price was great. I will definatley recommend my friends and family to visit this dealership

penraab

Apr 20, 2010

Shelby Eastin is a great salesman. I have purchased 3 Acura MDX's since they came into existence from him and have driven them all well over 100,000 miles without any problems. Shelby made the sales transaction smooth. That is why I have continued to come back to him. Shelby and Sterling McCall do not play games during the sale like most dealerships. I do not even live near the Sterling McCall dealership anymore but am willing to drive 120 miles to experience their wonderful customer service.

Cerebro

Apr 19, 2010

Mr. Antonio Mora has all the attributes of an excellent sales consultant. In my humble opinion, he has a superior knowledge of the Acura product line and conducts himself in a very professional and courteous manner. I consider this second sales experience from your dealersip as the best I've ever had, even better than the first which occurred in 1995. Antonio took the time necessary to explain and familiarize me with the operation and maintenance of my 2008 Acura TL. I must comment that the Finance Manager, Mr. Ki Yong, remembered me after 15 years ! He has an excellent memory and a very pleasnt demeanor. Given the opportunity to do so, I will highly recommend Sterling McCall as a dealership from which an individual should make a purchase. Even though I live almost 2 hours from your location, I will most definitely consider bringing my Acura to your delaersip for service. Thanks again for making me feel like a valued customer. Sincerely,Daniel Salais

rsickles

Apr 19, 2010

Dear sir/Madam:I have leased two Accura's from Mohammad and have purchased one Accura. In all lease/purchase negotiations I have been treated professionally, courteously, and with transparency. I respect Mohammad's abilities and knowledge. He is a real asset to your company.Best regards,Robin SicklesReginald Henry Hargrove Professor of economicsRice University

NolaAuburn

Apr 16, 2010

My buying experience at Streling McCall Acura was extremely pleasing and EASY. My salesperson, Marty Maddox, was friendly, informative, and straightforward. I appreciated the extra attention and truly felt like a valued customer. I would recommend this dealership to anyone! Thank you!!

guedryjp

Apr 15, 2010

I came in to get my brakes looked at and probably replaced - they'd been squeaking for a couple of weeks. Bert was efficient and cordial in the morning for my appointment, and come to find out that I didn't need new brakes. Some other places I would have expected them to just replace them anyway, even if I didn't need them. I was very happy with the knowledge and honesty. Everyone was incessantly polite. Highly recommended.

mbedelbi

Apr 15, 2010

Darrell is unlike other sales people who drills the client until either the sale goes through or the customer runs away. He truly listens to the customer to understand his/her situation and help locating the appropriate vehicle. Furthermore, Darrell establishes an ongoing business relation with clients (Unlike sales people that disappear completely from the picture as soon as the sale is done). I describe Darrell as respectful, extremely knowledgeable about Acuras products including things that I never even thought of! My great experience with Darrell accounts for 40% of my decision to buy the TSX. Thank you Darrell.

CatalanWolf

Apr 14, 2010

Our overall experience was a pleasant one. No pressure. Our sales representative was courteous, friendly and helpful. What was promised was delivered. We met the service representative who was also very helpful and friendly to deal with.The facilities were clean and pleasant from the showroom floor to the service area it all seemed to flow smoothly. The closing of the sale was a pleasant experience as well. The financial officer seemed to have a good handle on the process so it gave me further comfort in dealing with Sterling McCall Acura.

gbowling

Apr 13, 2010

Good and easy transaction. Oscar was easy to work with and took reasonable care to answer all of our questions. The financing was fairly streamlined and didn't take forever to go through. We appreciate NOT putting on high pressure techniques to get us to purchase addtional options.

sunilr

Apr 11, 2010

I will recommend Darrell Lowe to all my friends who will be in the market to buy an Acura. He is extremely courteous, knowledgeable and patient. Darrell knows Acura vehicles extremely well and it showed. He patiently explained the inner workings of the car and gave me reasons to own an Acura. I would not hesitate to buy another car from him.ThanksSunil

wusatsch

Apr 9, 2010

Shelby did a great job. Straight forward and easy to deal with. Was very happy with the price after a little negotiation and very happy with the car. hope this one will last me as long as my last acura did. would recommend dealership and Shelby to friends.

Bob Heffer

Apr 8, 2010

This is my 9th Acura purchased from Bob since 1988. Not only has he continued to be the professional that warrants an ongoing business relationship, but has become a friend over time. I have used this dealership for all maintance work (service advisor Beverly St.John) and will continue to be a loyal customer in the future. I can recommend this dealership without hesitation.

brahany

Apr 8, 2010

Aaron was very helpful in taking the time to review the options available on the auto we eventually purchased. He took the appropriate amount of time to show us the technology option package in a hands on manner prior to our test drive. He answered all our questions in a forth right manner. During our visit at the dealership, Aaron was very cordial while maintaining a professional approach to his job. When it came to "closing the deal" Ki was very courteous and helpful. We were very pleased with the "deal" we were able to get on the new Acura that we bought.

jlmorales24

Apr 7, 2010

My past dealings with car salesman have been horrific, especially being a single woman, you expect the worse when you walk into that type of environment, and quite frankly I was expecting this time to be no different. I have to say from start to finish I was thoroughly impressed with my entire sales and finance experience.I first made contact with Robert Soliz via the internet, he was very helpful, and was willing to do whatever he needed to do to earn my business. Once I made it to the dealership I made it clear what I wanted out of this deal and without any hassles the deal was done. Even though it was almost closing time, he took time out to program my cell phone with the cars system and answered all my questions and made sure I was good to go before I left the lot. Im truly a satisfied customer and will refer family and friends!

nathalieher

Apr 7, 2010

My experience at the Sterling Mc Call Acura was excellent!.Mr. Strand was very polite and professional with us since the beginning of the purchase. He gave us options, worked out numbers, showed us the vehicle and allowed us to drive-test it. When we finally purchased the vicicle he explained us every single details regarding the technology package.The customer service at the dealer was overall 5, as we also got to know the general sales manager to close up the business and the way he addressed our needs was very professional, quick and satisfactory.Roccio Hernandez

solorist

Apr 7, 2010

My experience with purchasing a used minvan from Mr. Kahn and Yoon, was the the best car buying experiencing ever. They actually treated me like a human being and not a dollar sign. They demonstrated compassion and was very creative in assisting me with getting exactly what I desired. There integrity and honorable way of doing business increased my confidence 1000 fold. It even makes my after buying experience and enjoyment of my new ride so much fun. I have purchased many vehicles however this is the first time I have ever had a true no stress experience. Me and my family are extremely gratefu to Mr. Kahn and Yoon for touching our lives for ever.

sesams

Apr 6, 2010

I loved Patrick! He was incredibly helpful and knowledgeable, but not pushy. You could tell he wanted to do anything possible to make us happy with our car choice. I was deciding between an Acura and a car at another dealership and ultimately wanted to buy a car from Patrick rather than the cheeseball salesman at the other dealership. When we bought it and all was said and done, I wanted to hug Patrick! Yay Patrick!! I would recommend him to anyone.

kalichips

Apr 4, 2010

This was my first visit to Sterling McCall Acura. The previous weekend I visited the Acura dealership on Katy Frwy - while the salesman there was nice, he was difficult to understand. Marty was more knowledgeable than the other salesman and easier to understand :-). Examples:1. I wanted a powerful responsive car so I was looking at both the TSX and the TL. I did not realize the TL was available with 308 horsepower engine.2. The Microsoft interface 'learns' your voice. My car shopping experience at Sterling McCall Acura was positive and informative and I attribute this to Marty. 4. Oil viscosity and other engine fluid information is available in the interface/interactive controls display; alerts are given when service is needed.3. Service. I didn't realize Acura has a low service fee of $34 for oil changes and other services.Overall a great informative experience. Marty was very pleasant, intuitive, and answered questions thoroughly.

mdouglasdancer

Apr 3, 2010

I called ahead of time to let them know I would be coming - Bob was waiting for me at the front door. The price for a new car was not that different from what I was paying for the previous car. The finance man remembered me from my last purchase. I was in and out of there in less than two hours with exactly the car I wanted.

debbiecar10

Mar 31, 2010

My husband and I were looking for a car to replace my van. I went by myself first to look at some cars. Hermie assisted me and was very helpful and polite. We returned the following day and drove a car with Hermie. Then returned at closing time and was given a very good price on a new car and a fair price on our trade in. Hermie was not there so we were assisted by Darryl Lowe. Everyone stayed late as we made a final decision on which color to get and then completed the paperwork and financing. I feel very comfortable with the dealership and will return there when I need service.

jakefield1

Mar 28, 2010

I had a bad experience at another dealership and went to Sterling McCall Acura looking for an MDX. The salesman there, Patrick Bason, was helpful, honest, knowledgable and not pushy; he made my buying experience a good one. I would recommend him and the dealership to anyone who wants to get a fair price and good service.

morenoh

Mar 28, 2010

I had a very good experience working with Marty and I will not hesitate to recommend him to anybody who is in the market for a new car. Dealing with Mr Maddox was easy, never felt the traditional unpleasant bargaining sensation thad characterize auto dealers.Hug J. Moreno

sjoh467

Mar 26, 2010

I was very pleased with the service I received from Sterling McCall Acura in general and salesman, Antonio Glass, in particular during my recent purchase of a RDX. I absolutely dreaded beginning the purchase process because of past dealings with dealerships and salesmen. I must say my recent experience has disavowed by of any reluctance related to auto purchases. In fact, I have already recommended a co-worker to Sterling McCall Acura.

mashall27

Mar 24, 2010

Good afternoon my name is Alice Whiting and I recently purchased a new vehicle with salesperson Bob Cook. I just wanted to let you know that I received excellent service and I am very pleased with my overall purchasing experience. Thank you, Alice Whiting

pam blumenthal

Mar 22, 2010

I was in the dealership this morning for a B1 service. I saw Darrel passing by and I asked him if it was too early to trade my TL Lease. He was very quick to respond and made me a deal that I could not refuse! This was the THIRD car I bought/leased from Darrel. It was just such a pleasant experience.Bert in service is ALWAYS so very helpful and I look forward to continuing getting my service done at this dealership.The service waiting room is always very clean and I love having a desk available to get my work done while I wait. The time flies!

SDJackson

Mar 17, 2010

My experience with Patrick Bason and Sterling McCall Acura was a very pleasant one. I went to the Car Show in Houston, TX in January 2010 and met Patrick there. He was extremly helpful and knowledgeable and practically sold me on the TSX that day. He was most helpful when I went in a few weeks later to do my test drive that I actually went back one week later and purchased the vehicle.

djkim2453

Mar 15, 2010

Easy and clear deal.All conditions were described in the email and confirmed by phone in the last stage.All deal was completed via internet and email.No hassle over the price. In dealership, Shelby prepared everything for us and all we had to do was to test drive and sign the contract.Great buying experience. Financing was also very pleasant, no pressure and very well guided about warrnty and etc.I personally buy the car through internet since I do not like face to face deal.This is my 4th car as internet buying and it was most pleasant buying experience.Thanks for Sterling Mccall and Mr. Eastin.

mgraydon

Mar 12, 2010

After visiting several dealerships while searching for a new vehicle, I decided to stop by Sterling McCall Acura during my lunch hour to see their selection. They had the largest selection that I'd come across and actually had all of the color combinations I had in mind to compare side by side. Patrick Bason approached me as I was browsing the lot. He was very knowledgable about the vehicles and respected my lack of time to go through the usual dealership process. I let him know my choice of car, and asked him to work out the best deal he could. One hour later, he called with the best deal I had found so far. No haggle or wasted time, simply their best deal. Everyone at the dealership was extremely accommodating and friendly. They all put their best foot forward to gain my business. The best experience I've had with a dealership in over 10 years!

stevejoshy

Mar 12, 2010

As soon as I pull up to the service department, I am greeted with friendly and warm salutations. I am attended to promptly and the service mangers are knowledgeable about each car that is brought in. I have shopped prices and they are within a reasonable range. I am told what services that could or should be performed, but I never felt a 'pressure' to do anything I did not want, which is VERY important to me. I have been to this dealership at least five times and the work is always performed right the first time. They have a great waiting area with internet, TV, and starbucks. I actually don't mind waiting an hour or so for service. I will continue to bring my car to this dealership every time.

fredjoe

Mar 11, 2010

Working with Bob Cook was great. He was easy to work with he made me very good price the first time. I got top dollar for my trade-in as well. Everyone there is friendly and very customer focused. Buying the car was fun and not stressful like most dealerships. Even my wife enjoyed the process of buying the car. I highly recommend them.

AJReyes

Mar 10, 2010

This is my second purchase from Sterling McCall Acura and on both occasions had an amazing purchase experience. I worked with both Darrell Lowe & Mike Chen and both are so knowledgeable about the Acura product and were able to answer all my questions. They were always friendly and courteous. I thank them both for another great experience and will make sure and recommend the dealership and team to friends and family.

fdmcwilliams

Mar 10, 2010

I bought my MDX from another dealer, but have performed all service at Sterling McCall since August 2003. They are great to deal with and never try to oversell.I imagine they are somewhat higher than using an independent garage, but since I had an extended warranty, I decided to keep going to them because I liked their service.

Gk

Mar 10, 2010

I had leased my car from them in 2007. The lease was ending and these two individuals went above and beyond to help me out. Bob Cook and Ki Yoon made me feel at ease and worked with me so that I could purchase the car. It shows that in these times people like Bob Cook and Ki Yoon exist who did not let a stranger down and did all they could to help me. I know I will always come here for my future purchases and would recommend all to come to Sterling Mccall Acura and let them wow you with their kindness and great customer service. Great job And God Bless

juliedavidson

Mar 10, 2010

My family has two Acuras and regularly comes to this dealer for service. The quality of work is top-notch and the staff go out of their way to make sure everything is done correctly, and with a smile. I most appreciate how they treat my older car with the same loving care as the newer one. Acuras are great vehicles with solid reputations, but the service at Sterling McCall is even better!

davidb

Mar 9, 2010

I started to purchase a vehicle at another dealership. I had already signed the buyers order. But, I had to go home to get proof of insurance and title for the trade in. My wife suggested I contact Antonio Mora just to compare vehicles and prices. I made the trip over to Sterling McCall Acura and test drove 3 vehicles. Antonio did a great job explaining all of the benefits and features. I ended up taking the original car back and buying one from Antonio. Sterling McCall allowed more for my trade than the prior dealership. I am very satisfied with my overall experience.

pvwhf65

Mar 5, 2010

We thought the dealership was very friendly, but professional. they worked with us so that we were able to buy a car - the MDX - that I have wanted for over 15 years. I had the pleasure of owning a Legend when they were first introduced to the US. I am very glad - thanks to the cooperation of Hermie and Sterling McCall, to be driving an Acura once again.

tonytmathew23

Mar 4, 2010

Every service required for my 2003 Acura TL I took it to Sterling McCall Acura and they have done an excellent job in every aspect, such as friendliness, price, customer service and quality of work. I would never take my car in for service anywhere else except Sterling McCall Acura.

Blake Hardy

Mar 3, 2010

My wife (Connie Hardy) and I (Blake Hardy) were intent on purchasing A G37 infinity coupe on the morning of Saturday 2/27/10. The price was already negotiated and the paperwork was prepared, we just needed to sign for the purchase. She indicated to me that she wanted to stop and look at the Acura prior to arriving at the infinity dealership. After meeting Antonio Mora and letting him explain about the Acura, we decided to let him work up a price. She indicated to me that she liked the Acura better than the infinity. Antonio and his team offered a very fair price on the first try, without any hassel or negotiations. This is very important to me since I have purchased many vehicles in the past and know the drill very well. I would definatly recommend this dealership and Antonio Mora to others in the market to purchase. He is a first class employee and Sterling McCall Acura should be proud of having him.

jbowen

Mar 3, 2010

I bought my Acura in 2001 from Sterling McCall and still have it. It's in great condition and I LOVE it. I also LOVE going to Sterling McCall. Everyone is very friendly and I always have great service. Jack Chambers has been my go-to person over the years and he has always made the experience one of the best. He's very helpful and knowledgable and explains everything very well. I cannot say enough about how much I appreciate all of their help. It never feels like my car is in for service because they are very helpful in providing loaners if they have them, or providing me with a ride to work from the dealership. I look forward to buying my next vehicle there.

bohica

Mar 2, 2010

Both Mike and Hermie provided exceptional service and listened to our thoughts in the purchase of our new MDX. Overall, their service to the customer was excellent, and my wife and I could not be happier with our new car. We look forward to reviewing their service potential.

Connie Hardy

Mar 2, 2010

This was the most pleasant buying experience I have ever had. The entire staff was very friendly and professional. I will definitely consider buying another car from this dealership and will recommend it to my family and friends. I am very happy with the car I bought.

jschoenberg

Mar 2, 2010

I love my car and on the rare occasion that it needs service, I make an appointment at my convenience with Luis and he is always friendly and extremely helpful. He makes sure that I totally understand what is going on with my car through-out the day and he always gets the car back to me within the expected time frame. He understands that my time is very valuable and he respects the fact that I am unable to spend time waiting for assistance in the dealership for drop-off and pick up. I have to keep my job if I want to keep paying for the MDX so I really appreciate his consistent effort to keep me moving when I am there. I couldnt ask for a better service guy!

MonaLisa

Mar 1, 2010

I recently braught my TL in for service where I met with my regular service advisor Louis. Louis, is always respectful, honest and consistant in accomodating me with my routine work. I have done buisness with other dealerships for service such as oil changes, detailing and part replacements but never have I felt this content about service well done. In fact, I can not think of a time where I've left sterling McCall Acura unsatisfied or uncertain about my car. All of my questions were answered (I do not know much about cars) So, I reccomend this dealership to all of my friends, family, and co-workers because I know they will continue to be in the great hands of the entire staff. I absolutely love the same day service, piece of mind and courtesy. I am certain my TL will last along time thanks to my helpful service advisor Louis and the rest of the acura staff.

mscroggins864

Mar 1, 2010

Being recently forced into the new car market I visited over 15 dealerships and test drove at least 25 different automobiles. Purchasing a new vehicle has rarely been a pleasant experience for me so needless to say I was not excited with the task at hand. When I entered Sterling McCall Acura, I was immediately greeted by a very professional and pleasant staff. My expectations are high because I don't believe customer service is something you should be forced to give up for a "good deal". My salesperson was Aaron Strand and when I met him I immediately felt at ease and comfortable with his approach to doing business; it was apparent that excellent customer was a top priority for Aaron and an integral part of the business culture at Sterling McCall Acura. He encouraged me to test drive different Acura models and helped me identify the automobile best suited for my transportation needs. Aaron took excellent care of me throughout the entire process of purchasing my new Acura, he answered all my questions, made suggestions, addressed my concerns, and never made me feel pressured, anxious or uncomfortable. He also brought in the best finance manager, Ki Yoon, to complete the finance portion of the deal. The entire experience was smooth and without the hassle many of us have come to expect in the new car purchasing process. I would definitely recommend Sterling McCall Acura, Aaron Strand and Ki Yoon to any persons looking to purchase a new vehicle! I would feel confident referring any friend to Aaron and the staff at Sterling McCall Acura. Thank you Aaron, Ki and the Sterling McCall Acura Staff!!

eelliott713

Feb 26, 2010

My wife and I went to browse some preowned MDXs. I had expected the environment to be like a room full of sharks. It was quite the opposite, Darryl was very helpful in wanting to find out our needs. We went in just to browse the lot but ended up test driving the car. We are now looking at doing a lease option. We were satisfied in our service and look forward to purchasing a new car from Sterling McCall soon.Thanks,Eric Elliott

Jay Greer

Feb 25, 2010

I always find my service writer, Jack Chambers, to be very friendly and gracious when I arrive. He is very accommodating to my service needs and will provide a loaner car if needed and reserved. He makes the ordeal of having to get car maintenance done as friendly and easy as possible.

dil1207

Feb 24, 2010

The staff at Sterling McCall Acura were friendly, helpful and professional. Aaron the salesperson took time to explain every detail of vehicle. I will recommend the dearlership to all my family and friends. I have only driven my vehicle for a few days but I love it!!

Cindyziervogel

Feb 19, 2010

Sterling McCall Acura offers great service. They always take care of me and pay attention to getting it right. I have never had a problem and can easily get an appointment when I need one. I am on my second Acura SUV that I purchased from Sterling McCall.

jselber

Feb 19, 2010

Exceptional service, professional manner in dealing with the trade-in and purchase of a new Acura-very high reliability of doing what they say-made buying my car a pleasure. The entire process from my first visit to value the trade-in of my existing car through the purchase and delivery of my new car was 4 days. I was provided a 2010 Acura to use after I turned over my 2005 Acura until my 2010 Acura was received by the dealer and prepared for delivery to me.My previous service visits have always been outstanding, prompt and professional. In some cases, I was also provided with a complimentary loaner car while mine was being serviced.

DaveLColes

Feb 17, 2010

I purchased a certified used car and the entire purchase experience was friendly, professional and no pressure. I have had routine service now three times in the past year and each experience was exceptional. My car was taken into service within minutes of the appointment time and the total service time was well within the expected time frame. The service writers were professional and courteous. I am usually not a fan of dealer service, but Sterling McCall Acura has changed my mind.

sext3660

Feb 17, 2010

Antonio did a wonderful job. He was very informative and professional. He showed me various models and explained the features very well. He also showed me the service center and explained how it worked. I would gladly refer a friend to Sterling McCall and to Antonio Mora.

acuraowner275

Feb 16, 2010

I am very impressed with Sterling Acura. This is my second visit and I chose the dealership because of it's ratings. I was not disappointed. The staff was courteous and provided me with the information I needed regarding my vehicle. I had been to another Acura dealership in the DFW-area and they informed me that the service I had at Sterling that took 3 hrs would take 3-4 days there. I still can't understand the descrepancy and this was a factory recall. Obviously, I chose the right place to take care of my needs. Thanks again, Sterling.

vstahl

Feb 11, 2010

I have purchased numerous new vehicles over the past 35 years and I have never had a more pleasant buying experience than this most recent one. I have been leasing cars from Acura for 18 years and Bob Cook has always provided me with an honest, fair and hassle free deal. This overall buying experience included very professional, friendly and genuine concern for my satisfaction from everyone involved at Sterling McCall Acura.

RobertWoodson

Feb 10, 2010

Antonio was very pleasant to work with in leasing my new TL. He is extremely knowledgeable in every facet of the Acura product line. He is completely through in selling the benefits of the TL. I was impressed by how dedicated he was regarding the explanation of and the use of all the eletronic computerized features of this car. He is definitely the kind of knowledgeable sales person who is not high pressure but knows how to land the prospect with just the right amount of salesmanship and genuine interest in severing both the customer and Strling McCall. Antonio can look forward to being my car sales representative for the forseeable future.Sincerely,Robert E. Woodson, Jr.

eshare

Feb 9, 2010

We were very pleased with our experience at Sterling McCall Acura and wouldn't hesitate to refer them in the future. We had a previous experience with a car dealership that was extremely negative, and Sterling McCall changed that experience for us. A part of buying a new car is not only the product you walk away with, but how you got there, and we left Sterling McCall happy with our purchase, feeling like we were treated with respect and that our business was important. All in all, it was a pleasure!

mjoullian

Feb 8, 2010

I was interested in the 2010 Acura TSX. I called ahead and spoke with Bob Cook. When I arrived at the dealership he had a car ready for me to test drive. After the test drive we sat down and went over pricing and questions that I had. He was very friendly and informative. He made the experience very enjoyable. He gave me all the information I needed and answered all my questions. I would recommend him and Sterling McCall Acura to everyone I knew looking for a new car. I love my new TSX. Thank you to everyobe at Sterling McCall.

tamara.tricoli

Feb 8, 2010

I just purchased my 3rd MDX. Patrick Bason was a terrific salesman to work with. He was very well versed in product knowledge, a good listener, and followed through and did the things he said he was going to do. He was polite and helpful but not pushy. He was quite thorough and patient in helping me learn how to use the new technology. Patrick and the General Sales Manager, Mike Chan had to search to find the car I was looking for. Their sincere interest and efficiency made the whole car buying experience a pleasant one.Jack Chambers in the service department is a large reason for why I bought my 3rd MDX. He is the best at making sure your car remains in tip top shape and fixing anything that might come up.I would highly recommend both buying a car and having it serviced from Sterling McCall Acura. .

John_Carrara

Feb 2, 2010

The consistent professionalism of the Sterling McCall staff, beginning with the service department staff, with whom I dealt for many years having my previous Acura serviced, is the main reason I will always go to this dealer first when buying a new car. Aaron Strand, my sales representative was friendly, helpful, honest and to the point. There was never any sense of being pressured and I truly felt that he had my interests at heart even though he works for the dealer and wanted to make a sale. He was knowledgeable about all aspects of the vehicle I was interested in and was able to answer all of my questions. The finance person, Dale Amar, was also courteous and very prompt in getting my paperwork processed. She was able to answer all of my questions related to extended maintenance options and I believe helped me make the best choice in this regard for my situation. When my options were installed and I took possession of the vehicle, Aaron Strand carefully walked me through the manuals and gave me hands on demonstrations on the most frequently used features of my MDX. He left it open for me to call him with questions at any time or to schedule a time to come back if I needed additional guidance in learning the vehicle's features. Sterling McCall runs a class operation and it is refreshing to see real customer service in a time when everybody talks about it but few truly deliver it.

texan_176

Nov 6, 2007

When I was in the market for a used Acura I shopped several dealers and this on was the one I bought from. When I walked in the front door I was greeted by a salesman who was polite and friendly but did not talk to me about buying a car. Instead he called another salesman that was a member of my own race. I do not know if this dealer has a policy of doing this to make people feel more comfortable but it seemed very strange to me. Anyway, the first salesman blew a commission on a sale so I could care less. The man that did sell me the car was very professional and polished. He did not follow me around on the lot like a monkey. I had all the time I wanted to browse and then speak to him about the car I wanted. He took a copy of my license and handed me the keys to test drive the car. In fact, he suggested I take it out on the roads and freeway to really test it out. Most salesmen either come along for the ride or ask you return in 10 minutes or so. When I came back from a test drive I told him I was not going to make a $18K decision after only 25 minutes. I needed at least a few days to think about it. He did slightly pressure me by saying they did not hold cars for customers who had not signed a sales contract but at the same time he suggested I take my time and come see him again when I comfortable with a decision.I went back 3 days later and bought the car paying in full. The price was average but rather than haggle I asked him to adjust the price so I would drive out for $18K with all taxes and dealer fees paid. He agreed to it without the "let me talk to my sales manager" line you get at sleazy dealerships. My car was detailed to perfection and presented to me with a full tank of gas. A few months later when I changed the battery in the car my radio locked up. The code was not anywhere in the owner's manual so I went back to the dealer. The man who sold me that car was not at work that day so the receptionist sent me down to the service department. The service advisor asked for $75 to pull the radio, read the serial number, and get a code for it. I declined and left. I called up Navid a few days later and told him about my visit when he was not there. When I took the car back to the dealership that day he seated me in his office and personally drove my car back to the service area. He returned 15 minutes later with the radio playing in my car. The man appologized for the service advisor asking me to pay $75 when I had bought the car at the same place not too long ago. Navid also added about 10 gallons of gasoline to the car to top off the tank before I drove off. As long as people like this guy are selling cars at this dealership they will have me as a customer in the future.