Used Cars for Sale at Shaker Family Ford Lincoln in Watertown, CT

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jborg9

Nov 30, 2016

I had been searching for months at all different dealerships looking for the best car available. Nobody could compete with Shakers. They took the time with me to find numerous cars that fit my price range. When I finally chose they made the whole buying process easy and found the best option for me! I would highly recommend Shakers as well as Philip Rice and Manny Pinho

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bangers82

Nov 30, 2016

I live in Rhode Island and was frustrated beyond believe with the local care dealers up there who gave me the run around with my trade, their lease price, etc, etc. Being in CT for the holiday I was referred to Shaker's, and Cathy and Manny couldn't have been more helpful in getting me in the right deal, both for my trade and my monthly payment. I'd 100% refer anyone here for their next purchase.

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Lou12

Nov 29, 2016

My wife and I went to many dealerships and talked to many car salesmen, Shakers was by far the best. They were able to find what we wanted for the price we wanted. Everyone we dealt with from the Greeter to the Salesmen and Finance Manager where fantastic!!! Special thanks to William Reed and Manny Pinho for making this a great experience for us!!

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Will711

Nov 29, 2016

This was by far the easiest , friendliest customer expererience that I have ever had. And Rodrigo was the upmost professional and friendliest salesmen that I have ever delt with. He was very helpfull in laying out my options and getting me into the right vehicle. I see this young man going places in this company by the way he conducts his business and handles his customers. 5 Stars.

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Jack Green

Nov 29, 2016

Blair Mapp was our salesperson. He greeted us on time and made our purchase very easy. No haggling! We arrived with a figure in mind for our trade and he exceeded it. We had a number in mind that we would pay with the addition of a remote car starter, and that number was met as well. Manny Pinho managed the purchase process and had us in and out in under an hour; about half the time it usually takes

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rlatka

Nov 28, 2016

I have to say that my first experience buying a car with Family Ford was easy. The salesman Rodrigo was very courteous and respectful ... even-though there were a couple of minor flaws with the used car he took it upon himself to pay for some parts and fix the problem. Also the dealer met me half way on another issue ... i would definately go back again ... thanks

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RoxHel

Nov 27, 2016

Dom was amazing. He was very sincere and I felt that he really wanted what was best for us. He wasn't just trying to sell us a car, he really listened to us to give us the best deal.

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serdman26

Nov 26, 2016

We recently bought a 2014 Ford Explorer from Shaker and it was how the car buying expierence should be! Our Product Speaclist Phil was top notch. Asking us all the proper questions and making sure we were taken care of from the time we walked in to pick-up. Customers for life!

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Lee

Nov 25, 2016

Jim Reed provided my husband and I with excellent service! We went in thinking we wanted an Edge, but with his help and patience we realized we really needed and Escape. He found us the exact vehicle we were looking for. I look forward to using Family Ford's service department in the future. Thanks again to Jim Reed.

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Kelly

Nov 23, 2016

I had a very nice experience at Shakers and purchased a beautiful 2013 Nissan Rogue. Bill Reed was super during the whole process and Manny was great in the business office.

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Liz C.

Nov 23, 2016

I had the pleasure of dealing with Jim Reed for the purchase of our Fusion. Everyone at Shakers made the sale easy and fun. I have used their service dept and was happy with them to.

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Philip D.

Nov 23, 2016

Great selection of vehicles, a very nice showroom and the sales staff was very helpful in explain operation of the vehicle. Very pleased with the whole transaction and Cathy. Definitely would return to this dealership for my next vehicle purchase. Thank You!

LC

Laura C.

Nov 23, 2016

I purchased a new Escape a few weeks ago and was impressed with the 'non' pushy sales, the politeness of the staff. I dealt with both Cathy and Cindy.

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Purchase

Nov 22, 2016

I had the pleasure of working with Jim Reed for the purchase of a 2016 Ford Fusion. He made my entire experience enjoyable. He explained everything in detail from beginning to end. I have used the service department in the past and always had great service and received excellent service through my purchase. I would highly recommend Jiml at Shakers Family Ford to anyone in need of a car.Liz C. from Beacon Falls CT

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Shawn

Nov 22, 2016

I had a good experience with the sales person but with the financial person she wasn't people friendly. Rodrigues was my sales person and he was very good very very friendly

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franboutin

Nov 22, 2016

We been dealing with Shaker Family Ford for years and years, like usual they always treated us at their best.Our sale person was William Reed and our finance person was Cindy Bugbee and they were super great. Thank you very much Jake and Francine

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Eric

Nov 22, 2016

Shakers came through and found me a 2017 Race Red Transit with the equipment I needed. Bill Reed was my salesperson and he was sincerely helpful in finding what I wanted. Thanks again Bill!

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JOYCE B

Nov 22, 2016

Very pleased with Phil.He let us take our time looking for a car because we had no idea what we wanted. we did buy a car. JERRY & JOYCE

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tim-eastern

Nov 21, 2016

Bill did a great job, very satisfied. Vehicle bought for me by my company. The wait was on our end. Dealership did an above average job.

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F450

Nov 21, 2016

Picked up a 2017 F450 from Blair and the sales experience was perfect. Cindy in Finance was very accommodating and very helpful. Cindy helped me get a competitive APR for my Ford truck purchase.Thank you Blair and Cindy.

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Eileen and Jeff

Nov 21, 2016

I saw that Shakers had a 2013 Tuxedo Black MKZ and my husband and I went to check it out. We have done business several times with Shakers in the past and it has always been satisfactory. Bill Reed was very helpful throughout the entire process and I love my new MKZ.

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William G.

Nov 21, 2016

I was looking for a specific Explorer and found one at Shakers'. I traveled from RI and was impressed with the facility and employees. Cathy and Cindy were very helpful with getting us the Explorer of our dreams.

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kaylag

Nov 20, 2016

Shaker Ford had a great selection of new and used vehicles at great prices. The sales team, esp Dom, were very knowledgeable and friendly throughout the purchase. Dom did not make us feel pressured or deceived at all during the process. He was very honest and forthcoming about every detail with the vehicle as well with the pricing without any hidden fees or other nonsense other dealers try to sneak in at the last second. Overall it was a great experience and would highly recommend to anyone in the market for a new or used vehicle.

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Doug-Veteran

Nov 20, 2016

I bought my fourth care from Shaker. They are no pressure, customer oriented. They always carry through on their commitments and go the extra mile to find rebates, discounts, and best financing offers.My #1 dealer. HIGHLY recommend them for any purchase or service.

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Kayla and John

Nov 20, 2016

Shaker Ford had a great selection of new and used vehicles at great prices. The sales team, esp Dom, were very knowledgeable and friendly throughout the purchase. Dom did not make us feel pressured or deceived at all during the process. He was very honest and forthcoming about every detail with the vehicle as well with the pricing without any hidden fees or other nonsense other dealers try to sneak in at the last second. Overall it was a great experience and would highly recommend to anyone in the market for a new or used vehicle.

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Jake and Francine

Nov 19, 2016

Our company has bought several vehicles from Shakers and we will go back again. This time Bill Reed helped us out and everything went smoothly. We will continue to recommend Shakers to others.

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D.H.

Nov 19, 2016

First came the Focus then the Expedition. After that was the C-Max for my son and now a C-max for me. Four vehicles and four pleasant experiences. All with Jim Reed. Jim makes it easy and the Shaker family is great

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Anthony Covino

Nov 18, 2016

I was so happy to have Cathy Reed help me in purchasing my Ford Mustang! Professional and understanding. Simply the best! I also had the pleasure of meeting William Reed during the process and he also went above and beyond to facilitate my schedule when it came to picking up my vehicle. This is the best place to buy a car!

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James Marino

Nov 18, 2016

Went to Shakers and in 4 hours I was driving away with my new Ford Edge. Absolutely love the car. Blair was a fantastic salesman. After putting up with us for a few hours we drove away very happy. Thanks Blair for your patience and the new car......

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janine123

Nov 18, 2016

Went to dealership to trade in a older car and bought a new one, the staff was very helpful in putting us in a new truck and was very fair about our trade in.

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Kelly23

Nov 18, 2016

Shakers made buying my first car experience a great and easy one. Bill Reed was outstanding to work with. He was very kinda and knowledgable. I would defintely refer him and shakers to anyone looking for a car.

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Tony

Nov 18, 2016

My wife and I have been going to Shakers for years and we are always satisfied with the personal service we receive. Ed Shaker was super again and Bill Reed was very helpful on delivery.

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H & K

Nov 17, 2016

This was the forth vehicle we have purchased from Shakers with Jim being the salesman each time. We haven't had a bad experience yet with either the vehicle or the service. Jim has always gone well out of his way to make us feel very comfortable, answer all questions, help us find the vehicle that will best suit our needs and be sure that it is in meticulous condition. A very courteous and thoughtful salesman.Manny was very personable and professional, answered all our questions and got through all the paperwork in a very timely manner.Our experience at Shakers was once again very pleasant and satisfying!

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Michael85

Nov 17, 2016

It was really a good experience to buy my car at shakers. Very welcoming environment and very professional. I would strongly recommend it. Great sales people.

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Zachary Latka

Nov 17, 2016

It was a very lovely place to walk into, and the lounge was very clean and relaxing. The service associate that helped me went above and beyond to get me out of my old car into a new one. He answered any questions and made me feel very comfortable. Will recommend him to friends.

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RK

Nov 17, 2016

I recently purchased a 2012 F350 from Family Ford, and the service was excellent. My salesman was Phil and he was a great guy to deal with. All of my questions were answered and I was extremely happy with my purchase.

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Herb & Karen

Nov 17, 2016

Shakers has been our place to buy for years. Jim Reed has always helped us with a smile. This time him and Manny made it easy and we love our Ford Flex

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Dave & Kem

Nov 16, 2016

We had a Ford Fusion leased from Shakers that was in an accident...so we went right back to Shakers and dealt with Jim Reed and leased a new Escape. Happy customer again

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Big Country 815

Nov 15, 2016

This was my first time a Shaker Family Ford and I will be returning for all my vehicles. Sal Catalano is a top notch person and made us feel like family and truly made this sale of a 2013 Ford Explorer possible. Sal was very patient with us and allowed us the time to make decisions. Every time we went to him with a question he was prepare with the answer and encouraged us to asking as many questions as we had until he ran out of answers. It was the most relaxing car buying experience. We also want to say thanks to Cindy Bugbee who also assisted in making us feel comfortable with our purchase. I appreciate the effort the Shaker Family made to make us feel a part of their family

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Alvin Turner

Nov 15, 2016

Bill Reed made the purchase of my 2017 Ford Fusion Energi a true pleasure. he explained all the various alternatives --both in the car as well as with financing. Very easy to deal with. Truly no pressure.

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Al

Nov 15, 2016

I've purchased several cars from Bill Reed and Shakers and the experience has always been a good one. This time I replaced my 2010 Fusion Hybrid with a 2017 Fusion Energi. Thanks again Bill!

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robin

Nov 15, 2016

went to shakers ford looking to replace my old 200k explorer .. I had a very limited budget i was working with and certain critias i had to meet we are in the mist of moving to north carolina .. Dom found a 2010 edge that met everything i needed even payment .. im so happy Dom never gave up hope even when i did .. thanks to everybody who helped make this happen ...

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Sara and Jay

Nov 15, 2016

Thanks to Rodrigo we were able to find a used Ford Focus in great condition with low mileage! We went in looking for an affordable car with great gas mileage and that's exactly what we left with!

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Modelcraft autobody

Nov 15, 2016

My Daughter just purchased a new edge from DOM and recommend me to him when i was looking for a new van for my body shop .. Dom was great and made everything go easy thanks again..

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deirdra.lynch

Nov 14, 2016

Everyone in our family has purchased a vehicle from Ford. Great service and friendly staff. Thanks a bunch to Gallardo Rodrigo for all his help with our most recent trade in and purchase.

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Rmd5277

Nov 14, 2016

My family and I had a great experience at Shaker Family Ford. Rodrigo could not have been more knowledgeable, focused and friendly throughout the process. My wife and kids love our new Flex. I would recommend Shaker Ford and Rodrigo to all friends and family.

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Ashely

Nov 13, 2016

I purchased my very first car with Shaker Family Ford back in August. The process of buying a first car can sometimes be scary, but I felt completely comfortable and at ease with this dealership. Rodrigo was my sales agent and he was very knowledgeable and helpful with all of my inquiries. I ended up buying a certified pre-owned 2014 Ford Focus, and I could not be happier with this vehicle and the quality of service I have received!

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Mark Catullo

Nov 12, 2016

Don't do business here! Like others have said, I would give this dealership negative stars if possible. First, we test drove and negotiated to purchase a used Ford truck that wasn't even available anymore. We were told, after going back and forth for several days, that the truck was SOLD and no one passed this info on to the salesperson we were working with. What a waste of time! But that isn't all. We found another truck we were interested in and it unfortunately was here at Shaker. After deciding to give them another chance, we made an appointment, which was confirmed, to look at it. We ended up waiting over an hour for the salesperson to "find" the truck but he came back with a different truck. The old bait and switch game! Why wouldn't the Manager, Ted Banas, let us know that the truck wasn't on the lot for our confirmed appointment?? He kept saying that it takes time to locate the trucks as they are at their offsite lot? Why make an appointment then, and more importantly, if the truck wasn't there, Ted Banas deliberately gave the salesperson a set of keys for a truck that we did not come down to see. We were told one of the owners lent the truck out to his neighbor who does house demolitioning. Isn't that nice to know what they do with their trucks?? Another waste of time, we should never have gone back! What is the point of making an appointment to see a particular truck if they don't honor that request! Overall a very frustrating experience both times at Shaker!!!

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Elizacatu

Nov 12, 2016

Jim, was the so excellent to deal with. So pleasant and accommodating and easy to work with. Extremely knowledgeable. We will always want to have Jim as the salesperson we deal with.

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MMCGEE

Nov 12, 2016

ARE LEASE WAS ENDING ON ARE 13 EDGE ARE FRIENDS RECOMMEND TO GO SEE DOM HE MAD THE TRANSACTION ON A NEW EDGE SO EASY ..

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JGOODLESS

Nov 12, 2016

BEEN LOOKING FOR A 2014 MKX FOR A WHILE COULD NOT FIND ONE FINALLY SAW A 2015 ONLINE THAT SHAKERS HAD FOR SALE WITH 25,OOO MILES IT WAS A LITTLE MORE THEN I WANTED TO SPEND BUT I TOOK THE DRIVE FROM MASS AND MET WITH DOM WE AGREED ON A FAIR NUMBER FOR MY TRADE AND I DROVE BACK TO MASS HAPPY THANKS ED SHAKER AND DOM ...

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CFOLEY

Nov 12, 2016

BEEN LOOKING FOR A RANGER OR COLARDO TRUCK FOR A WHILE MOST OF THEM IN MY PRICE RANGE WERE ROUGH FOUND ONE AT SHAKERS AND MET WITH DOM WE MADE A DEAL AND I GOT TO END MY SEARCH THANK GOD ... THANKS DOM..

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kmeano

Nov 12, 2016

My Boyfriend was looking at a used diesel truck at shakers we met with DOM and he was very great to work with and very knowable about the truck..

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TUSCAN CONSTRUCTION

Nov 12, 2016

Very hard to find a salesperson that know the in and outs of trucks until i met Dom he knew all the in and outs couls not he happier..

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Robert and Julie T.

Nov 10, 2016

We were looking for a used SUV that would fit our budget. Both Manny and Cathy did their best to get us an Explorer that fit all of our wish list.

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Cindy G.

Nov 10, 2016

This is my second purchase from Shaker Family Ford. I was very pleased with my last Escape and purchased a new 2017 in a new color. Cathy made my transaction very easy and stress free. The free services are always welcome.

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Bert & Betty

Nov 10, 2016

My husband went to Shakers to see a Ranger he saw on line. When he got there it was sold. While he was there a Ranger was being traded in. He and the salesman Jim Reed checked it out and we bought it that day. Happy Birthday to my husband Bert.

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LSantoro

Nov 8, 2016

I cannot believe the amazing service at Shaker Family Ford. I have had some financial struggles this year and the worst was a BMW (Big money waste!!!) I spent over $10,000 in repairs and was in upside down and then some. Everyday I was terrified something else would go... I am now driving a beautiful 2017 Escape Titanium! The salesperson, Blair, was awesome. He was understanding of my situation and helped find a solution. Manny in finance is a miracle working. Within 48 hours I drove away in my new baby! It would've taken less time except they're closed on Sundays....

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David Smiley

Nov 8, 2016

I ordered a 2017 Ford F-350 King Ranch from Jim at Shaker Ford in August. It came in a month sooner that I expected which was great especially since these trucks are brand new and in high demand. Jim helped me through the ordering process and fine tuning the exact options I wanted. When the truck came in Shaker made paying for the truck and taking it home easy. I got a new dealer installed accessory and the instructions weren't very clear even for a senior master tech at the dealer but the folks at Shaker Ford worked with Ford corporate and figured out the problem and got me taken care of right away. Jim and the team did a great job selling me my truck and I love the truck for towing and hauling so far!

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J Capaldo

Nov 8, 2016

I'd been shopping for a car for a while and after going to Acura & Mercedes my husband took me to Shakers. SO glad I went! Not only did I unexpected fall in love with the MKX, Cathy, our sales rep, treated us like family. She was warm, patient and HONEST! She took extra time with my 10 year old daughter to included her in the entire process! We are so happy with our MKX and with the great service we received from Cathy.

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William M.

Nov 8, 2016

This is my 3rd MKX and all my experiences with sales, finance and service has been excellent. Working with Cathy Reed and Cindy Bugbee was a pleasure.

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Laura S.

Nov 8, 2016

I cannot believe the amazing service at Shaker Family Ford. I have had some financial struggles this year and the worst was a BMW (Big money waste!!!) I spent over $10,000 in repairs and was in upside down and then some. Everyday I was terrified something else would go... I am now driving a beautiful 2017 Escape Titanium! The salesperson, Blair, was awesome. He was understanding of my situation and helped find a solution. Manny in finance is a miracle working. Within 48 hours I drove away in my new baby! It would've taken less time except they're closed on Sundays....

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David Smiley

Nov 8, 2016

I ordered a 2017 Ford F-350 King Ranch from Jim at Shaker Ford in August. It came in a month sooner that I expected which was great especially since these trucks are brand new and in high demand. Jim helped me through the ordering process and fine tuning the exact options I wanted. When the truck came in Shaker made paying for the truck and taking it home easy. I got a new dealer installed accessory and the instructions weren't very clear even for a senior master tech at the dealer but the folks at Shaker Ford worked with Ford corporate and figured out the problem and got me taken care of right away. Jim and the team did a great job selling me my truck and I love the truck for towing and hauling so far!

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Jim and Robbin

Nov 8, 2016

We had leased a 2014 Ford Escape from Shakers and decided to purchase it at the end of the lease. Bill Reed was our sales person and Cindy handled all the paperwork. Everything went smoothly and it is appreciated.

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Albert L.

Nov 7, 2016

I saw a used plow truck online and went to Shakers to see this truck. Even though I had a few issues with the truck, Shakers and Cathy Reed went above and beyond to make sure my truck was fixed and back to me in a timely manner. They even provided me with a car while my truck was repaired. Jim Shavio was also a big help.

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John

Nov 7, 2016

Second Explorer from Jim Reed. Professional, to the point. Thanks Jim and Manny for your help

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Ana S.

Nov 7, 2016

I have been leasing cars from Shakers Family Ford for many years. My most recent lease was handled again by Cathy Reed and she always makes sure I have all my questions answered and was even able to get me my new Escape before I had to leave for work. Thanks again!

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Mmcgee

Nov 5, 2016

Leased a new 16 edge from Dom he made the whole car buying experience very easy and painless thanks again ...

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Lukas

Nov 4, 2016

Rodrigo is the man!!! Really good service Thanks for everything

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ErnieD

Nov 4, 2016

I was desperately looking for a black 2017 Lincoln MKZ Hybrid, so I went to Shaker's Lincoln. Rodrigo found one for me 200 miles away from the dealer, got it delivered within 2 business days and got me really quick through the entire purchasing process. Basically I only went here to order the car and then back to pick it up. I've never been able to get a car this quick! The car met all of my expectations, and I'm really happy with it! Thanks to Rodrigo and Shaker's Lincoln for making this happen!

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Octavia Colon

Nov 4, 2016

Was very happy with the truck I was sold by Rodrigo Gallordo. Excellent service and very helpful. We took our time finding the right truck with my budget and were successful.

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Bernie

Nov 3, 2016

Thanks Corey for all the help with my new truck. Jim Reed and Manny were a great help too. Shakers is the place to buy

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ShakerNewby

Nov 3, 2016

The salesman Rodrigo was excellent. He took care of my repair requests prior to completing the purchase. I did four stars on the buying process because they don't offer a least a 30 day warranty on some of the used cars they sell. Overall the transaction was smooth, facilities were good and comfortable, the staff was helpful.

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Cjm_faJ

Nov 3, 2016

Jim Reed and Cindy were amazing. They were extremely helpful and knew exactly what I needed. Got the car i wanted on my first visit.

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Lou Grenier

Nov 2, 2016

We were greeted with a smile, and Philip Rice worked hard at finding us the right vehicle. He was very attentive to all of our needs, and made it very pleasurable to purchase our vehicle at Ford.

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douglastec

Nov 2, 2016

I had never visited this dealership before, but stopped to check out the Lincolns.I was presently surprised on how nice the dealership was. New, clean and well stocked with vehicles.After meeting with the salesperson, Catherine, I was impressed with her knowledge of the Lincoln products.I ended up purchasing a new Lincoln and can say the whole experience was quite pleasant.Catherine exceeded my expectations thru the whole procedure and was especially helpful explaining all the features of the loaded machine.Thanks for a great experience.I will be sure to return when looking for my next vehicle.

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RayV

Nov 2, 2016

Dealt with the salesman Rodrigo. Very nice and knowledgeable young man that found the perfect car for me. Totally different than what I had in mind , But after listening to what I was looking for, he had some good ideas. From beginning to end, Rodrigo took care of everything perfectly. Nice to see this type of service still exist

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Coop

Nov 2, 2016

Philip and Manny enabled a smooth trade in and purchase process for our new Ford Edge. Second Edge purchased from them and would do it again. Thank you

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Melinda Lubomski

Nov 1, 2016

We had a wonderful experience at Shaker Ford. From the initial online contact to the financing, every part was a pleasure. The entire staff was wonderful, especially Phil Rice in Sales and Manny in Finance. We'll definitely be bac the next time we need a vehicle.

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Art and Joy

Oct 31, 2016

We had a great experience at Shakers and purchased a 2016 F150 in "Blue Jeans". Everything went smoothly starting with Bill Reed in sales to Cindy in the business department. We would recommend Bill and Shakers to anyone in the market for a new vehicle.

MR

Mev Rizvani

Oct 31, 2016

From start to finish my experience at Shakers was excellent. I am now a proud owner of a 2016 Ford Escape. Jim Reed & Manny Pinho were great to work with. Jim took his time to go over all the features of the car before we took it home, making sure I had no questions. Their kind and friendly service will always keep me coming back to Shaker Family Ford.

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kgreen

Oct 31, 2016

Being a first time car buyer I was nervous, I wanted to trade in my 2003 Ford Expedition after driving it for 13 years throughout high school, college, & post college. When I first walked into Shaker Family Ford Lincoln, the facility was AMAZING and everyone was really helpful & friendly. You got a real sense that they actually care about their clients especially Salvatore Catalano, Cindy Bugbee, & Brad Haskins! They were very courtesy, resourceful, & excellent people to work with throughout this entire process. There wasn't a time where I felt that I was being used or misled by any means necessary which helped me to make my purchase so much easier. The car I end up purchasing was completely FULLY LOADED with LOW MILEAGE & with the help of Cindy Bugbee....GREAT FINANCING. This was pretty much my lucky day! I can now say that I am a proud owner of a 2015 Lincoln MKC and I ABSOLUTELY LOVE IT! If you are in the process of looking for a new or used car, I would definitely recommend working with Salvatore Catalano, Cindy Bugbee, & Brad Haskins... they KNOW their stuff!

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Craig F

Oct 31, 2016

I had a very nice time at Shaker Ford, everyone was very helpful, especially my salesman Rodrigo Gallardo. He was friendly, personable and very helpful. He is a real accomplished professional. I would recommend Shaker Ford to everyone.

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mrizvani12

Oct 31, 2016

From start to finish my experience at Shakers was excellent. I am now a proud owner of a 2016 Ford Escape. Jim Reed & Manny Pinho were great to work with. Jim took his time to go over all the features of the car before we took it home, making sure I had no questions. Their kind and friendly service will always keep me coming back to Shaker Family Ford.

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margaret eberhardt

Oct 30, 2016

Dom Lacapra was extremely helpful in buying my second car from him. He made the process very smooth and fast. I was in and out with no problems. I am a returning customer and I am sure I'll be back again.

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bill g

Oct 30, 2016

my wife and I wanted a seven passenger car to replace our edge. Catherine Reed was great to work with. She located a explorer with the options on my wish list. She was great to work with.

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Vera, Arthur and Family

Oct 29, 2016

Shakers was a pleasant experience as usual. Ed Shaker and Bill Reed were very professional and courteous, and Cindy did a great job in the business office. Thanx again!

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Tonya

Oct 28, 2016

Rodrigo was awesome!! Great service and very thorough. He got me into an amazing Explorer that fits all of my families needs and some wants too!! Thank you

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MaureenE

Oct 28, 2016

Had a great experience purchasing our car! Dom Lacapra was excellent. Everyone at the dealer is friendly and helpful. We are returning customers for many years. The facility is also great.

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John Phelan

Oct 28, 2016

I have enjoyed a 25+ year relationship with Shaker and have been completely satisfied with the experience From initial lease negotiations to delivery procedures and continuing service during life of lease. I have leased the last 3 Lincolns with help/guidance of sales Person Cathy Reed She is most knowledgeable. Helpful and efficient. The show room and service facilities are first rate. I recommend this organization without reservation

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Ernesto

Oct 28, 2016

I was desperately looking for a black 2017 Lincoln MKZ Hybrid, so I went to Shaker's Lincoln. Rodrigo found one for me 200 miles away from the dealer, got it delivered within 2 business days and got me really quick through the entire purchasing process. Basically I only went here to order the car and then back to pick it up. I've never been able to get a car this quick! The car met all of my expectations, and I'm really happy with it!Thanks to Rodrigo and Shaker's Lincoln for making this happen!

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Ibeaumont

Oct 28, 2016

I'm very happy with Electric Focus I bought from Rodrigo Gallardo. It was a very good purchase, I've enjoyed no gasoline and the huge savings I've come across. I recommend this dealer for all future purchases.

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junkyarddog

Oct 28, 2016

Rodrigo is the salesman to get, personable 5star guy.. owner ED was there to great shoppers, Ed's whole family ford employees are great to be with.. a great shout out to Cindy, Darleen, Ann, and even the Wizard behind the curtains and the sprit of rose. The used 2013 edge sport I purchased was a little more money than other places, however.. the better overall condition of car, warrantees, service, and the courteous and professional employees of family ford made the choice to actually purchase the car from shaker family ford logical, I looked at many similar cars and dealerships, I did not impulse buy. I am happy with my purchase and the dealership, I am looking forward to getting pricing on a new ford truck there too. I will be looking for Rodrigo!! *****

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Tcurtiss

Oct 28, 2016

Rodrigo was awesome!! Great service and very thorough. He got me into an amazing Explorer that fits all of my families needs and some wants too!! Thank you

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Johnclc1

Oct 28, 2016

I have been a Shaker customer for over 25 years and leased many Lincolns from this dealer and have been completely satisfied. From the initial evaluation of various vehicles to lease negotiations with the help and guidance of Cathy Reed, a most knowledgeable and efficient sales person, and through to the follow up service during the lease term Shaker has performed to a high standard. Can recommend this dealer and salesperson Cathy Reed without reservation

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SLC

Oct 28, 2016

My experience at Shakers was great. Philip Rice was my salesperson and he was professional and courteous through the whole process. Our children were with us during the test drive and purchase of our new vehicle. Philip was very accommodating and patient with us and went of his way to provide a positive experience for the whole family!

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Pam

Oct 28, 2016

The service is excellent,friendly with the confidence that we will help you find the vehicle you need and want. Jim Reed and Cindy Bugbee have great personalities to which a easy rapour is established which is enjoyable to do business! Awesome service

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Michelle

Oct 27, 2016

I replaced my 2013 Ford Escape with the redesigned 2017 model and it is super. My experience at Shakers was excellent. Bill Reed was my salesperson and he was professional and courteous through the whole process. Cindy was awesome in the business office.

GP

Geoff Phillips

Oct 27, 2016

My 2004 Ford F350 died suddenly, so i was in need of a new (or new to me) truck. I looked on Autotrader.com for a truck that fit my needs and budget, finding one over 2 hours from my home in Central Mass. I'm very happy with the vehicle i purchased and service i received. Bill made me feel right at home instantly and answered any questions i had. Cindy was immensely helpful in the finance and extras department. She wasn't pushy at all, which seems to be the way all business managers are these days. Best yet, they even honored an unexpected price reduction. We signed the paperwork on Thursday night and on Friday morning the used car manager lowered the price $1000. They honored the new price without hesitation. I would recommend Bill and Cindy to anyone and they are now my go to dealership, even though they are 2 hours away.

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Peter

Oct 27, 2016

Jim Reed and Cindy Bugbee were great to work with. I was able to purchase my new 2017 Explorer in under an hour. They really do treat you like family.

TM

Traci M.

Oct 26, 2016

I purchased a used Certified Edge from Shaker Family Ford. Cathy Reed was extremely straightforward, sincere and friendly. There as no sales pressure at all. The car I ended up purchasing had been a lease deal and was immaculate, with only 13k miles on it. It looks and feels like a brand new car. Cindy Bugbee worked the financing for me, and I drove away in my car less than an hour after making a decision to purchase. It was the smoothest, most pleasant car purchase I've ever made. Thank you Shaker!

JO

Jason O.

Oct 26, 2016

I saw a beautiful Audi A4 and went to see it at Shakers' Family Ford Lincoln. We were able to get the car at a great price and loved the interior combination. Cathy, Billy and Cindy made our purchase very pleasurable.

L

Lynn

Oct 26, 2016

I leased a beautiful 2017 Lincoln MKZ from Shakers and everything went smoothly. Bill Reed did a great job as did Cindy in the business office.

BA

Bob A.

Oct 26, 2016

My 2016 Ford Edge lease was my first experience with Shaker Family Ford. My salesperson, Sal Catalano, was very personable, professional and helpful throughout. He took the time to explain the most important features of the vehicle with me and I always feel important to him, and to Shaker Family Ford. I'm a very pleased new Shaker customer!

LW

Lynn W

Oct 26, 2016

This was my first experience with a lease and I couldn't have been happier with the sales team, especially Bill Reed who helped me from start to finish. I went there with a friend to purchase her new car and wound up deciding to lease through Shaker Family Ford Lincoln myself because of the experience we had with Bill and Cindy Bugbee. They both made the transaction as smooth as they possibly could and went out of their way to accomodate me. I will most definitely continue going to this dealership and having Bill as my salesman. I was most impressed with how Bill had programmed my new Lincoln MKZ anticipating what I would want as standard settings. He was right on the money, and he knew the car inside and out, he spent quite a bit of time with me, showing me all the car offered and didn't leave until he was satisfied that I knew everything I could about the car. Awesome experience!!

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Casey

Oct 24, 2016

This is my 3rd Lincoln MKX lease and my experience working with the sales team has been excellent every time. Cathy Reed has always been extremely helpful and addressed any questions I had. Even the negotiations on price have been pleasant. My dealings with Shaker's Service department has also been excellent. Great dealership.

MR

mike reid

Oct 23, 2016

First time buying a car from Shaker Family Ford turned out to be an easy stress-free experience. My sales advisor Blair was friendly and professional and managed to steer me in the right direction. Purchased a 2014 Focus at a fair price. Would use this dealer again.

R

Rob

Oct 22, 2016

Shakers had a 2016 F-250 on line and it was everything as described. I was helped by Bill Reed who was very professional and sincerely helpful. I drove away in my new truck that same day.

BN

Bud N.

Oct 22, 2016

I have been doing business with Shaker Family Ford Lincoln and Corey Shaker for many years. My most recent purchase was a F350 for my business. Both Corey and Cathy went above and beyond to make sure everything I needed was included in the purchase. My new truck is exactly what I wanted!

JC

JELLMA CONTRACTING

Oct 22, 2016

Came in looking for a used plow truck Dom showed us a 2012 with 27,000 miles on it with a plow . could not be happier with are purchase ..

CM

carmen m

Oct 22, 2016

I Have not bought a new car in over 15 yrs Dom L made the experience enjoyable and easy we drove home the same day with are new focus .. thanks again shakers and Dom

H

Happy_Customer

Oct 22, 2016

I have to say that doing business with Shaker Family Ford Lincoln was a pleasant and easy experience. Everyone I came in contact with was more than friendly and helpful. My Porfessional Sales Consultant, Catherine Reed, was the best. She knows her stuff! You can be sure I will spread the word about how happy I am to do business with the Shaker Family and I will recommend Catherine Reed with high praise. I love my 2017 Ford Escape Titanium. The price was right and the vehicle filt my needs.

JT

JRC TRUCKING

Oct 20, 2016

purchased a brand new 17 f 350 diesel from Dom L couldnt be any happier thanks again..

CC

Craig C.

Oct 19, 2016

This was my first new car and I was worried that I couldn't get the car I wanted. Both Manny and Cathy were very transparent and made my purchase one to remember. I love my new black focus and the detail work was awesome!

SA

Sandy A.

Oct 19, 2016

I have purchased several autos and trucks from Shaker Family Ford Lincoln. When I requested a special unit and special circumstances they stepped up and made everything go better than expected. I recently made an addition to my fleet and Shakers' and Cathy Reed were exceptional in the entire transaction.

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Tom

Oct 19, 2016

Blair did a great job showing and selling me a new Ford Edge. It was a pleasure working with him. My overall experience was great!

BA

Bob A.

Oct 19, 2016

My 2016 Ford Edge lease was my first experience with Shaker Family Ford. My salesperson, Sal Catalano, was very personable, professional and helpful throughout. He took the time to explain the most important features of the vehicle with me and I always feel important to him, and to Shaker Family Ford. I'm a very pleased new Shaker customer!

C

clcrev

Oct 19, 2016

Blair did a great job showing and selling me a new Ford Edge. It was a pleasure working with him. My overall experience was great!

P

PMCGEE

Oct 18, 2016

Dom Lacapra was great. Attentive and personable, yet courteous and professional. We got exactly what we wanted. I feel that the transaction from start to finish was quick and smooth. I would highly recommend Shakers to any and all of my family and friends. This was easily the most pleasant car buying experience I have ever had thus far. Highly recommend Shakers family Ford..

C

Car1234

Oct 18, 2016

Jim Reed was very helpful with helping me trade in my car and lease a new Ford Escape. By doing so I was able to save $250 / month. He brought in a car that met my needs very quickly. There was no hire pressure sales involved which I appreciated.

EA

Eva and Stacey

Oct 17, 2016

We have purchased several cars from Bill Reed at Shakers and he has always given us professional service. This time it was a 2016 Ford CMAX that fit our needs and I am sure we will see Bill again.

CT

Carol TISO

Oct 17, 2016

I recently purchased a beautiful 2017 Mkz from Jim Reed.He was very helpful,not at all pushy.Will definitely recomend him and Shakers.

A

AMASON

Oct 17, 2016

They both were very easy to work with, very happy with shaker ford. They were able to give me the best deal around very very satisfied.

KD

Kevin D.

Oct 17, 2016

Eddie Shaker is a friend of mine and I continue to go to him for my business trucks. I always get a truck that fits my budget and I know will last quite a few years. Cathy has assisted in all these transactions and I appreciate everything they do to make these purchases easy.

AO

Anne O.

Oct 17, 2016

This was my first purchase at Shaker Family Ford Lincoln. I was quite surprised and delighted with all the people at Shakers'. Both Cathy and Cindy went above and beyond to make me feel special with my new Edge.

A

AnaS57

Oct 17, 2016

Catherine Reed was very nice and honest. She helped me sign up for a new lease for a Ford Escape 2017 with Titanium package and I am very happy with the car. She made me feel very comfortable and explained all the terms of the lease thoroughly. I would highly recommend her for sales at Shakers Family Ford & Lincoln in Watertown, CT.

TD

Tiffany Damelio

Oct 17, 2016

I had a great experience Rodriso Gallardo was great!He kept everything rite in my budget was very professional and knew just what i was looking for.Cindy Bugbee was great as well! They both went above and beyond,I am very pleased.

CT

Carol TISO

Oct 17, 2016

I recently purchased a 2017incoln MKZ from Jim Reed.He made my purchase stress free and pleasant.Would recomnendJim Reed to anyone interested in purchasing a new Lincoln.

D

daveg

Oct 16, 2016

This was my sixth time purchasing a car with Shaker, each time I worked with Jim Reed. As always, I received outstanding customer service throughout the purchasing process.

E

exppam123

Oct 16, 2016

Dom Lacapra was great. Attentive and personable, yet courteous and professional. We got exactly what we wanted. I feel that the transaction from start to finish was quick and smooth. I would highly recommend Shakers to any and all of my family and friends. This was easily the most pleasant car buying experience I have ever had thus far. Highly recommend Shakers family Ford.

D

daveg

Oct 16, 2016

This is the sixth car I have purchased from the dealership and I worked with Jim Reed every time. Once again, I received outstanding customer service.

J

John

Oct 15, 2016

I ordered a 2017 Lincoln Continental from Ed Shaker and Bill Reed and the experience was super. I would recommend Bill Reed and Shakers to anyone in the market for a new vehicle.

M

Maxrn

Oct 15, 2016

Pleasant atmosphere, , no pressure feeling , very knowledgeable, helpful, had a feeling of sales associate willing to go over and above need to be helpful in making this a pleasant, easy experience

J

jab

Oct 14, 2016

I had a great experience with Blair. He was very helpful, responsive, and made the car buying easy.

RM

Rose M.

Oct 13, 2016

This is my second purchase from Shaker Family Ford Lincoln and both times Cathy has made my experience carefree. The new Escape is beautiful.

PA

Paul and Patricia R.

Oct 13, 2016

We purchased our own leased Escape because we had very low mileage and have enjoyed the car for the last three years. Cathy was very knowledgeable about my options for either a new car or my own lease car. Everyone was very helpful with my entire transaction.

M

Mina

Oct 13, 2016

I had a pleasant experience at Shakers and am the proud owner of the new 2017 Lincoln Continental. Bill Reed was professional as was the entire staff. I would recommend Bill and Shakers to others.

S

slipperyone

Oct 13, 2016

Ed Shaker and Bill Reed treated me like I awas their only customer from beginning to delivery I will recommend to my friends and family for sure.

R

rob000

Oct 12, 2016

great experience they took time to help with a different type of sale then they normally do. Kathy reed was a great help and easy to deal with

B

beej920

Oct 12, 2016

Found my dream car here at Shaker using the TrueCar App on my cell phone. After a quick phone call to be sure car was still in stock I was meeting Sal in person with in the hour. Sal was very courteous, professional, and eager to help. A deal was struck after that 1 visit. Between Sal on the sales floor, and Cindy's help in financing and finalizing the deal I think I have found my go to dealership for all of my future car needs. Great job by everyone!

KG

Kevin Grover

Oct 12, 2016

Billy and Cindy were a pleasure to work with. There are truly professionals. I love my new truck. Thanks for a great truck buying experience.

HA

Holly and Jay

Oct 11, 2016

My company has purchased several trucks from Shakers and the service has always been quick and efficient. Our salesperson, Bill Reed, has been professional and sincerely helpful.

A

Amason434

Oct 11, 2016

They both were very easy to work with, very happy with shaker ford. They were able to give me the best deal around very very satisfied.

AA

Alfred,Brunilda and Albion

Oct 10, 2016

We had a great experience at Shakers thanks to Bill Reed and Cindy Bugbee. Bill was professional and courteous through the whole process and we drove away in our new Escape that same day!

K

Ken

Oct 10, 2016

I was referred to Shakers by a friend and it was a nice experience. Bill Reed was my salesperson and he was very professional and patient. Cindy was super in the business office and I love my new F-250.

J

Jeff

Oct 9, 2016

I called ahead of time com9ing from Poughkeepsie, NY . I asked about looking at a truck they posted for sale. When I got there I looked at the truck and liked it. I was ready to buy. I sat down with a sales person and was asked some questions l9ike what I was looking for, Name Address etc. The salesman went to see the manager and soon came back and told me they had sold the truck that morning. Even though I had called about 11:30 and they didn't let me know this or even say we have had others looking and s9omeone else interested. Anyway I figured I would give them another chance. I called back a few days later and said I was interested in tow other trucks. I asked if they came with plows as I could see the truck had plow hookup. The woman told me yes they have plow prep packages. I explained that doesn't tell me they came with the blade. Anyway I asked that the sales manager call me and let me know about the two trucks. It has been over a week and they still have not responded. I guess they don't care about selling used vehicles.Jeff

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BR

Oct 9, 2016

We were looking for a used car for our daughter. Bill was very responsive, even going out and checking particular things on the car for us when we first called. He returned calls promptly and was very helpful and kind. It was a very pleasant experieince and we found the perfect car!

JB

Jon, Bettina and Madison

Oct 8, 2016

We were searching the web for a vehicle for our daughter and found it at Shakers. Bill Reed made sure everything went smoothly and our daughter is very happy with her 2014 Ford Escape.

T

TraciM

Oct 7, 2016

I bought a used 2014 Ford Edge from Shaker Family Ford. Cathy Reed was extremely straightforward, sincere and friendly. There was no "sales pressure" at all. The car I ended up purchasing had been a lease deal and was immaculate -- with only 13K miles on it. It looks and feels like a brand new car. Cindy Bugbee worked to arrange the financing for me, and I drove away in my car less than an hour after making a decision to purchase. It was the smoothest, most pleasant car purchase I've ever made. Thank you Shaker!

GC

Gregory C.

Oct 6, 2016

I recently leased a new Ford Fusion from Shaker Family Ford Lincoln. Everyone was exceptional in making sure I was happy with my new car. Thanks Cathy and Cindy for making my experience a good one.

DA

Donn and Judy C.

Oct 6, 2016

We've purchased many autos from Shaker Family Ford Lincoln. Our most recent purchase was a new Edge, we're so pleased with all the upgrades that have been made. Cathy has always been professional and upfront with each and every transaction.

L

Lspin82

Oct 5, 2016

Worked with Dom Lacapra and Cindy Bugbee. I couldn't ask for a better team. Dom was knowledgeable, got me into the car I wanted at the price I needed and it was an added BONUS when the deal was cheaper and car had more accessories than I could have ever imagined. I've already recommended my family to Dom and the Shaker Family Ford Dealership. No high pressure sales tactics and there was no need for that crazy haggling back and forth. And financing was a breeze working with Cindy. Will absolutely be back again!

L

Lspin82

Oct 5, 2016

Worked with Dom Lacapra and Cindy Bugbee. I couldn't ask for a better team. Dom was knowledgeable, got me into the car I wanted at the price I needed and it was an added BONUS when the deal was cheaper and car had more accessories than I could have ever imagined. I've already recommended my family to Dom and the Shaker Family Ford Dealership. No high pressure sales tactics and there was no need for that crazy haggling back and forth. And financing was a breeze working with Cindy. Will absolutely be back again!

BG

BOB GRANT

Oct 5, 2016

Went to shakers looking at a used 13 f150 that my wife saw online met with Dom L Who knew all about the truck which was a pleasant surprise.. truck had a few minor issues Which they agreed to fix all in all a great deal, great place and great sales experience .. thanks again Bob ..

T

Thombennett

Oct 4, 2016

We found shaker ford. Especially salesman Bill Reed helps us my wife and I get the car we neededThey were gracious I plan to be customer of this dealership for lifetime Thom &Marie Bennett

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joann

Oct 4, 2016

We have purchased 5 card form Shakers over the years. of them were from Bill Reed. he has always steered us in the right direction and is very patient.This visit brought us there for a new car for me. my 2008 Milan (purchased brand new from Bill) is on it's last legs.the car I was interested in was at the sister dealer down the road. He was gracious enough to take us down there to look at it. That car was gone, but he sold us a really great car that I would have never seen if he hadn't taken the time to bring us there.We will keep coming back and we will ALWAYS see BillCindy made the sales fast and painless!

R

Rich

Oct 4, 2016

second purchase from a trusted dealership. Staff is very professional and Rodrigo made the process easy.

JA

Joanne and Dave.

Oct 4, 2016

My husband and I have been dealing with Bill Reed and Shakers and for many years. Bill came through again and I drove away in a beautiful 2015 Chrysler 200 Limited. Thanx again Bill and Cindy.

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Sport

Oct 3, 2016

First time to this dealership and first time working with Dom. He is by far the BEST salesman I have ever had the pleasure of working with. I highly recommend anyone looking for a new or used car to work with him. Great guy and great service!

JA

J and J

Oct 3, 2016

We had a great experience at Shaker. We worked with Dom Lacapra & Cindy Bugbee. We highly recommend working with them. We will be back!

D

Dan11111

Oct 1, 2016

Your salesman rodrigo gaillardo was very hard working guy never walk he ran around to get it done fast he helped clean the car that's a hard worker I was impressed I wish more people in the us got it done like him ! Thank you for my jeep liberty it is great

D

Drchr

Oct 1, 2016

We are a family from Austria and our son studies at Post University. So we decided to get him a car.We were really fortunate to visit Shaker where we met Philip Rice who not only welcomed us with open arms but right away found us a very suitable Ford Fusion in excellent condition most suitable for our son Peter. He also helped us thoroughly in finding the right insurance and also assisted us to obtain all the necessary documentation to get the Connecticut ID Card at the DMV.All went really perfect and we are most satisfied with all the excellent service Philip extended to us.We came as customers but truly left as friends !Dr. Christian Roessel

FC

Frank Calo/Cheryl Micknak

Oct 1, 2016

Fourth vehicle purchased at this dealership. As usual, pleasant stress-free experience.

M6

marine 67

Sep 30, 2016

my wife and I just purchased a new Ford Focus. from Rodrigo Gallerdo of Shaker Fordin Watertown,ct. He treated us like family. He was an officer and a gentlemen. He was able to get us the car we wanted with in our budget..

A

Alasky

Sep 30, 2016

Sal Catalano was great. He listened to our needs and accommodated my family. Based on our needs and our budget he found us a great match.Manny Pinho assisted us with our financing and worked efficiently to get us done quickly since we had our 3 month old son with us as well.I leased a Ford Focus with Shaker Family for the last three years and this time we decided to purchase a Ford Escape for our growing family.All of the staff there is friendly and was constantly asking if they could get us anything to make our experience more enjoyable.I would recommend Shaker Family to anyone in the market looking to buy or lease a vehicle.

TA

Tom and Marie

Sep 30, 2016

My wife and I were very happy with our experience at Shakers. Bill Reed was our salesperson and we would recommend Bill to anyone in the market for a new vehicle.

WS

William S.

Sep 30, 2016

Everything went very fast. I'm glad I went there. The entire experience was a good one. Both Cathy and Cindy were very helpful.

B

blazedamazed

Sep 29, 2016

the dealership was a great expericance, everyone was very helpful, fast and helped me allot. they worked with me fully to get the best deal fit for me, it was very easy and felt comfortable working with them! everyone was very nice felt very relaxed! id recommend them to anyone! great service!

FM

Frank M.

Sep 29, 2016

I have been a Ford fan for many years and recently purchased another truck from Shakers'. Cathy was very instrumental in making sure my upfitter switches, bedliner , plow and other items were installed to my satisfaction. I would highly recommend that Shakers' has the right people to do the job.

BK

Brett K.

Sep 29, 2016

Cathy Reed was a great salesperson she was not pushy and did everything we asked. She was very helpful and patient with the process with the first responders discount.

KA

Kathy and Jim

Sep 29, 2016

We know the Shakers and felt very comfortable. Ed Shaker personally waited on us as did Bill Reed. Everything went smoothly and we love our new Jeep!

G&

Gene & Mary Lou

Sep 29, 2016

Thanks to Blair Mapp and Shakers support team, weve put over 1,500 pleasant miles (1,300 of them towing our 5th wheel travel trailer) on a truck new to us. Blair listened to our story (were from North Carolina, just passing through Connecticut), quizzed us on our needs, drew on his expertise, surveyed the available inventory, arranged good financing all within a couple hours. Then, when our trailers unique characteristics unexpectedly disqualified the candidate truck, Blair soon identified our current truck, not as flashy but very suitable and at a significantly lower price. He patiently accommodated our crazy schedule, with grace & humor.All this in a sales room (which we generally dont like) with pleasant folk, competent staff (especially Cindy Bugbee who cheerfully & competently navigated us through the mountains of paperwork).The bottom line is that the entire experience was consistent with the unanimous responses we got to the question wheres a good Ford dealer. Our only regret is that Blair & Shakers isnt closer to our home!Gene & Mary Lou

G&

Gene & Mary Lou

Sep 28, 2016

Thanks to Blair Mapp and Shakers support team, weve put over 1,500 pleasant miles (1,300 of them towing our 5th wheel travel trailer) on a truck new to us. Blair listened to our story (were from North Carolina, just passing through Connecticut), quizzed us on our needs, drew on his expertise, surveyed the available inventory, arranged good financing all within a couple hours. Then, when our trailers unique characteristics unexpectedly disqualified the candidate truck, Blair soon identified our current truck, not as flashy but very suitable and at a significantly lower price. He patiently accommodated our crazy schedule, with grace & humor.All this in a sales room (which we generally dont like) with pleasant folk, competent staff (especially Cindy Bugbee who cheerfully & competently navigated us through the mountains of paperwork).The bottom line is that the entire experience was consistent with the unanimous responses we got to the question wheres a good Ford dealer. Our only regret is that Blair & Shakers isnt closer to our home!Gene & Mary Lou

A

ann0158

Sep 28, 2016

I recently purchased a 2016 Ford Edge from Cathy Reed and was amazed by how easy and fun she made my experience. Cathy was very professional and explained every aspect of the process. I didn't even have to ask any questions because she went into detail with everything from A to Z. Cathy handled switching my trade vehicle to my new Edge with my insurance agent. I also finalized my purchase with Cindy Bugbee who again was exceptional in the way she explained my finances and what best fit my budget. Cindy handled everything with the DMV which was so helpful. The Shakers are so blessed to have two wonderful employees who care about their customers. I will definitely share my experience with all my family and friends for their next vehicle purchase.

AB

Alan Bouchard

Sep 28, 2016

I worked with salesman Bill Reed to purchase a used 2014 Explorer. He was very patient and helpful as I tried out many diverse options available and was understanding of my time constraints as a customer. When we made our final decision the whole finance team was well organized and respected my specific opinions.This was our second shaker Ford and will not be our last.

CL

Charles L.

Sep 28, 2016

This is my second Lincoln from Shakers' Family Ford Lincoln. Scott Voorhees and Cathy Reed were very helpful with ordering my new car and even holding it a few weeks while I had some unexpected surgery. I wouldn't dream of going anywhere else. Everything went well.

AM

Anthony M.

Sep 28, 2016

I was a Ford customer at Shakers in the past and thought they were outstanding compared to other places that I've been. With Lincoln it seems like they took it a step further. I am a fan of the Lincoln experience. Thanks Cathy!

RA

Rob and Melissa

Sep 27, 2016

Manny Pinho is a good friend of mine and the business manager at Shakers. He and Bill Reed showed me a 2017 Ford Escape and it was perfect for me. Thanks again Manny and Bill.

WM

William M.

Sep 27, 2016

We found a used Focus online and went to see this car. Cathy Reed was very helpful in going over the car and all the features. We had some concerns early on and all was taken care of recently.

MA

Michelle and Alan

Sep 27, 2016

My husband and I had a very nice experience at Shakers and purchased a beautiful 2014 Ford Explorer. Bill Reed was our salesperson and he was very patient and professional.

GE

Great Experience, Love Lincoln

Sep 26, 2016

James Reed helped me and my wife "purchase a car". We felt from walking into the dealership to the final purchase of our vehicle that the salesman helped us "in buying a car". This, in my opinion, is a different experience in the salesman trying to "sell us a car". The "sale" would be for the salesman's benefit. I felt the salesman helped my family "purchase a car", which is for my benefit rather than a sales oriented approach.I thank you Watertown Lincoln. I thank you James Reed - I LOVE MY LINCOLN! - I will be back for my next car ....

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Franco

Sep 26, 2016

You think that all dealers are the same, maybe they are but some of the sales associates(like Sal C.) are the why make you tell everyone about your experience. This guy will make me go anywhere to him for my next car! I didn't like much the financial person because when I didn't agreed with the APR given he hung up on me but, call me 15 min later saying that he had better APR for me. Well I did end up buying the car and beside this little incident I totally recommend this place. I'm pretty sure all sales associates are awesome but SAL C. is the MAN!

D

Djshaqtheripper

Sep 25, 2016

I came into Shaker Ford with a set price to trade in my vehicle and get a new SUV. Phil met my demands! I highly reccomend dealing with him. Awesome time! Shawn Mendenhall

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ALR

Sep 22, 2016

"Personable sales rep - Dom Lacapra" Dom went out of the way to find our vehicle that met all of our 'must haves' and never made us feel like we were an inconvenience to him. He has a great personality, and made our experience with our MKC purchase enjoyable!

R

Ron

Sep 21, 2016

It's awesome working with Phil Rice! I would highly recommend him for all your car searching needs. He's very good at what he does!

RA

Rich and Fran

Sep 20, 2016

My wife and I had a very nice experience at Shakers. Bill Reed was our salesperson and he was very professional and patient. We purchased a beautiful 2015 Ford Edge.

JW

Janine Watkins

Sep 19, 2016

I purchased a car more than 10 years ago from Jim Reed and because we had such a great experience, I intentionally went back to Shaker to buy a car from Jim again. He certainly knows his stuff and was very patient with us while we made our decision. After the paperwork was completed, he took the time to show us all the fun bells and whistles in the car. Even though I'm sure he was ready to go home, we didn't feel rushed at all. This was the first time meeting Cindy, but she did an amazing job as well. It's a lot of paperwork and probably not easy to make it pleasurable, but she managed. She got us in and out as quickly as possible and explained all of the options. Neither Jim or Cindy pressured us into making any decision and that was very appreciated. I will absolutely be back when It is time to buy another vehicle.

F

Fran

Sep 17, 2016

Bill Reed, our salesperson, was incredibly patient, knowledgeable, thoughtful, and honest. Shaker Family Ford Lincoln was by far the best dealership we visited on our exploration of the many dealerships on the Watertown strip. Bill was friendly, personable, and insightful. We never felt rushed or insignificant. Ask for Bill, he won't bamboozle you! He's a nice man that you will feel genuinely comfortable with. Manny and Cindy in the finance department were very helpful and answered many of our questions intelligently and truthfully. Overall, we could not have asked for a better car buying experience. We look forward to continuing our Shaker Family Ford Lincoln relationship :)

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roger12345

Sep 16, 2016

They always seem to have some hot cars or trucks on the lot this is my second Mustang this one is even nicer than the last. I feel they were fair on my trade in also Bill Reed and Manny Pinho were very accommodating and helpful I basically just had to sign my name and drive away

S

suzanne27

Sep 16, 2016

Jim and Cindy created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes throughout the entire process. Wonderful team - so happy with my new car! Highly recommended!!

S

suzanne27

Sep 16, 2016

Jim R and Cindy B created an amazing sales experience. Could not have gone more smoothly. Truly appreciated their personable and professional attitudes throughout the entire process. Wonderful team - so happy with my new car! Highly recommended!!

A

ALR

Sep 15, 2016

Dom went out of the way to find our vehicle that met all of our 'must haves' and never made us feel like we were an inconvenience to him. He has a great personality, and made our experience with our MKC purchase enjoyable!

C

Colferc

Sep 15, 2016

I went to Shaker's because my lease was soon up on my Ford Explorer. I was stressed thinking about what my options were but that was quickly taken away when I walked through the door. Jim greeted me like I was part of the family and really took the time to make sure I found exactly what I was looking for . I'm happy to say I'm a proud owner of a 2017 Ford Explorer Platinum and was able to take it home that day thanks to Jim who took the time to go over all of the features making sure I didn't have any questions and was happy with my decision and Cindy who helped make filling out paperwork a breeze. Their kind and friendly service will always keep me coming back to Shaker Family Ford again and again.

T

Tammi

Sep 15, 2016

From start to finish my experience was excellent. Everyone was very helpful and walked me through the process quickly. My salesman James Reed asked what kind of car I was looking for what I was wanting to have on the car. When it was time to drive my new Fusion home Jim took time to explain how everything worked. He didn't try to sell me what I didn't want nor did I feel pressured to buy. Manny Pinho walked me through the finance portion quickly and pain free. I have family members who have bought cars from Shaker and have had the same experience I had. If you need to buy a new or used car I definitely would recommend Shaker Family Ford and ask for James Reed and Manny Pinho they will make your car buying experience a great one!

CF

Colleen Fercodini

Sep 15, 2016

I went to Shaker's because my lease was soon up on my Ford Explorer. I was stressed thinking about what my options were but that was quickly taken away when I walked through the door. Jim greeted me like I was part of the family and really took the time to make sure I found exactly what I was looking for . I'm happy to say I'm a proud owner of a 2017 Ford Explorer Platinum and was able to take it home that day thanks to Jim who took the time to go over all of the features making sure I didn't have any questions and was happy with my decision and Cindy who helped make filling out paperwork a breeze. Their kind and friendly service will always keep me coming back to Shaker Family Ford again and again.

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Tammi

Sep 15, 2016

Everything from start to finish was excellent. Salesman Jim Reed was top notch. He asked what I was looking to buy and what I was looking to spend. I walked out of Shaker into a Fusion. He took time to go over how everything worked before a drove off. Manny Pinho the finance man was excellent. I would recommend Shaker Family Ford to anyone looking to buy a car.

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DASNVL2015

Sep 14, 2016

I traded in a F150 XTS 2011,and leased the new 2015 F 150 XLT,,and I'm so trill by this new ride ,amazingly smooth and fun to drive ...Stink like a Bee, drive like a Cadillac sounds familiar right .!!Matt Blair was part of the deal,very friendly,helpful ,and the rest was op to me to take the decision.. Shaker Family is a great place to buy a Ford ....Thank you again ...Marc Dassonville ..

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Helen

Sep 14, 2016

We have nothing but praise for the salesmanship that Jim Reed provided us in our purchase this week.. We have dealt with him over many years and found him super helpful to our needs. He's a great listener and is very patient. He has always satisfied our needs and was quick to find a good match for us. We ended up buying a loaded used Ford Taurus after trading a Focus. We feel satisfied with the trade and are enjoying the ride. Also our thanks to the efficient handling of the paperwork by Cindy Bugbee. She got the job done quickly. Both of these agents certainly aim to please.

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Rammur99

Sep 14, 2016

During my first experience with Shakers, I dealt with Dom LaCapra. He was helpful and honest. He showed me a variety of vehicles: they had more pre owned Subarus than the adjacent Subaru dealer. Dom was patient, informative and never pushy. I will call him first when I need another car. Rich Murray

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John F

Sep 14, 2016

Purchased F150 Lariat, Sal Catalano was my Salesman. Made the purchase easy as he was very knowledgable, never pushy and a gentleman. Had to order vehicle I wanted and I'm very pleased with my purchase!

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Roger

Sep 14, 2016

I purchased my second Mustang from Bill Reed and everything was great. This time I chose a GT Convertible. Manny made everything go smooth in the business office. Thanks again Bill and Manny!

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Gene

Sep 14, 2016

Sal made this a pleasant experience from the very beginning! He worked to get me a good deal on my new Fusion and spent the time to make certain that I was familiar with all the new features before I drove off. He even synced my cell phone for me! This is the 3rd Fusion that I've gotten at Shaker Family Ford and each one was a positive experience. Sal was just the best! Cindy Bugbee was also very helpful in expediting this transaction. Over the years I've also become familiar with their excellent Service Department and I look forward to the continued great service provided by Linda Messenger and the rest of the Service Department. Thanks again Sal! Thanks All!

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Sheri

Sep 13, 2016

Blair Mapp was my salesman and he worked with us to get the best price for my trade in and the new car I was planning on leasing. Will definitely recommend this dealership...

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Lauren

Sep 13, 2016

I had a very good experience at Shakers and left with a beautiful 2014 Ford F-150 Raptor. Bill Reed was my sales person and he was very patient and professional during the whole process.

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Frank S.

Sep 13, 2016

A friend of mine recommended I go to Shaker Family Ford Lincoln to see Cathy Reed. I was in immediate need for a truck, she was able to get me my new truck within a few hours and followed through with having it buffed to my satisfaction.

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Roger D.

Sep 13, 2016

I purchased a used certified Taurus from Shakers' and Cathy Reed. I have a similar car in Florida and I really love the car, the only thing I'd like to change is a smaller wheel for a smoother ride.

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Scott Masse

Sep 13, 2016

I am very thankful for the service I received at Shaker's Family Ford. I brought my car in for service to learn that there was more going wrong with it than expected. I still had a car payment and knew if I bought a newer car now I would be upside down on the loan. Nevertheless, I entered the sales room and I was introduced to one the sales people, Phillip, who was outstanding. He really listened to my needs and helped me get into the car on the lot that I really wanted. The process was smooth and very comfortable.

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newcarbuyer

Sep 12, 2016

I hadn't purchased a new car in a very long time so I had many questions, Jim took the time to answer all my questions and allowed me to test drive multiple vehicles. He was very, very patient and helpful. I also liked that he didn't pressure me into buying a car on the spot and that he did not hound me with follow-up phone calls. I made the decision at my own pace and returned when I was ready to make a purchase. I would definitely recommend Jim and Shaker's Lincoln.

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Judid

Sep 12, 2016

The recall to replace the fuel tank on our Ford Edge was completed. The next day we left on vacation up north. When accelerating and turning steering column to the left we heard loun rattling sound which got worse every time we drove the vehicle. Monday morning we called Shaker Ford and told them we were cutting our vacation short due to the concern over this issue and we would be coming to the service department on our way home. We were due to stay on our vacation until Friday , but that was not going to happen. They inspected the car and said a heat flap was not secure when the fuel tank was insatalled, it was repaired, and we left the dale ship. Not once did any of the staff apologize for the inconvience this caused us and no one apologized about the fact that our vacation was cut short by their error. Very poor customer satisfaction. Everyone in the service department, that we dealt with , was aware of the situation.

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Michael V.

Sep 12, 2016

My Mom and Dad have been purchasing and leasing cars from Shaker Family Ford Lincoln and Cathy Reed for many years. When it came time for me to get my first car I shopped at a few dealerships but the experience with Shakers' and Cathy was very different. She found me a car that I love and was very helpful in answering all my questions.

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Larry P.

Sep 12, 2016

We sat down and chatted about what I was looking for and found a truck I wanted and the experience was excellent. I dealt with Cathy Reed (actually the whole Family Ford family was awesome)!

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Gene

Sep 11, 2016

Sal made this a pleasant experience from the very beginning! He worked to get me a good deal on my new Fusion and spent the time to make certain that I was familiar with all the new features before I drove off. He even synced my cell phone for me! This is the 3rd Fusion that I've gotten at Shaker Family Ford and each one was a positive experience. Sal was just the best! Cindy Bugbee was also very helpful in expediting this transaction. Over the years I've also become familiar with their excellent Service Department and I look forward to the continued great service provided by Linda Messenger and the rest of the Service Department. Thanks again Sal! Thanks All!

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GNorton

Sep 11, 2016

We were unexpectedly in the market for a car due to an accident. Phil quickly identified a number of cars that met the criteria we were looking for and within the price range we could afford. Phil was very courteous, knowledgeable and truly a pleasure doing business with. I've purchased from Shaker's in the past, and with a sales representative like Philip, I will continue to return to Shaker's Family Ford in the future. Truly a pleasant experience.

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ma

Sep 9, 2016

I did not walk in there ready to buy, but Rodrigo took his time and was very low keyed. I liked that! He asked me what were the items I wanted in a new car. When he came up with a 2017 Ford Escape, I originally thought he was crazy. I never imagined myself in a SUV. I absolutely loved the way is drove, and the backup feature a tremendous help to me along with 4W drive. A week later I walked out with a new car...

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wilsearl

Sep 9, 2016

I went there looking for a Ford Explorer and left with the most impressive 2016 Explorer that was far past my expectations. this was really a nice experience I would do it again. Catherine Reed was a great sales consultant with a lot of knowledge in the Explorer that I bought. Cindy Bugbee was a pleasure to work with also. I Love my new truck and this dealership to!!

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CB1289

Sep 9, 2016

I searched for a vehicle on autotrader because I knew exactly what I wanted. I entered "within any distance" into the search. A couple pages down I found the exact vehicle I wanted at Shaker! Upon inquiring with my boss who also uses Shaker, he said he is absolutely 100% satisfied with their service! Naturally... I made a appointment to go see this vehicle! When I walked in I was greeted by a salesman, Phillip Rice. He was down to earth and very helpful. He had knowledge on the vehicles and went the extra mile to make me more comfortable with my payments. Even though I sent him back in to negotiate a price for my trade in he helped without hesitation. I didn't feel like he was just a guy trying to sell me a car. He was very personable throughout the entire exchange! I'd have to honestly say that I would recommend not only the dealership, but Phil to any one of my friends or family members with confidence that they too would have a wonderful experience! Loving my new 2014 explorer!

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Don Smith

Sep 9, 2016

JIM REED WAS VERY HELPFUL AND DID A GREAT JOB FINDING THE CAR THAT MY WIFE WANTED. HE HAD A GREAT SENSE OF HUMOR TO BOOT!!! WOULD GO BACK TO SEE JIM WHEN I NEED ANOTHER CAR.

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Donnyboy

Sep 9, 2016

Jim Reed was outstanding with service and knowledge. Good sense of humor. Got us what we wanted when we wanted it. Would go back to see Jim in the future

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wqe0ifgqewoirjg

Sep 8, 2016

Picked up my special ordered Focus RS, buying process went super smooth. Overall a great experience, no complaints. Blair helped me back in December when I ordered my car, and kept me updated on my vehicle throughout the buying process.I got to check out the vehicle minutes after coming off the truck, and helped me finalize everything right before the holiday weekend.

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Mike Samoska

Sep 8, 2016

I ordered my car back in December, there was minimal interaction up until the point of purchase in September which went extremely smooth. Even on the holiday weekend, Blair managed to fit me in at the last minute to make sure I got my car as soon as possible.Very pleased with my buying experience overall.

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Ford2017

Sep 7, 2016

This is the second Explorer we bought from Family Ford. We have worked with Jim Reed both times Smooth Experience both Times All our concerns were handled quickly and professionally. We would recommend Both Family Ford and Jim Reed.

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Angelika Dunn

Sep 7, 2016

My husband and I found Jim Reed to be very helpful and knowledge. He worked very hard to get our monthly payment to where we needed it to be. The Shaker team is great, and very helpful. Just picked up my new 2017 Ford Explorer today, and we couldn't be happier.

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Ralph Raccio

Sep 7, 2016

Great experience Jim Reed worked closely with us answered all questions and concerns. we have worked with Jim and family Ford a number of times and every time the experience was great.

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Angelika Dunn

Sep 7, 2016

Jim Reed and the entire Shaker staff made our car buying experience a very positive one. They all worked hard to get our monthly payment to where we needed it to be. We picked up our new 2017 Ford Explorer today, and couldn't be happier. We highly recommend Jim and the Shaker team for your car purchase needs.

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Alice Baughn for Helen Hassett

Sep 7, 2016

Working with the sales staff and financial office was pleasant. Jim Reed was very knowledgeable about the vehicles offered and Cindy Bugbee was very efficient with getting the car registered and all the paperwork completed. They have a great staff there!

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Alice

Sep 6, 2016

Working with Jim Reed was easy. He was very knowledgeable about the vehicles offered and friendly to deal with. We didn't feel pressured to buy. The financial end of the transaction also went quite smoothly.

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cvizzo

Sep 6, 2016

I was very satisfied with the way I was treated and the extra mile that they went to make sure that we very happy with our purchase and knew that this was our second time purchasing a vehicle with them.

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Sally

Sep 5, 2016

Our experience with Shaker's was pleasant and we felt no pressure at all to buy. Cathy was friendly and explained things clearly. Never felt rushed. Overall it was a great experience dealing with Cathy and the Shaker people.

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Marylee62

Sep 4, 2016

I purchased another vehicle from this dealership; this is now my 3rd vehicle. Cathy Reed is a greatsales person who is easy to work with and very knowledgeable with the whole process. Great people!

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GravitKlz

Sep 1, 2016

Great Customer Service from Shaker's Family Ford! Dom Lacapra was great. Their slogan "Buy Transparently" is a reality at this dealership. I would highly recommend this dealership to anyone searching for a new or used vehicle. I purchased a used 2012 Chevy Silverado LTZ . Thanks for great customer service and a different kind of buying experience.

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Gordon Gramolini

Sep 1, 2016

From the time I stepped in the door, the complete staff were kind and professional. Dealing with Sal through out the sale was a relaxed stress free purchase. I never felt any pressure or "sales pitch" for anything.they found me the vehicle I wanted at the price I expected. SOLD. Would recommend Shakers to every one!!!

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Dan

Sep 1, 2016

Great Customer Service from Shaker's Family Ford! Dom Lacapra was great. Their slogan "Buy Transparently" is a reality at this dealership. I would highly recommend this dealership to anyone searching for a new or used vehicle. I purchased a used 2012 Chevy Silverado LTZ . Thanks for great customer service and a different kind of buying experience.

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anthony80

Aug 31, 2016

Every time I go to this dealership I leave feeling satisfied. The people are all friendly and helpful and they make you feel like you are the most important person there. I have purchased many vehicles from Cathy Reed and will continue to in the future. Great experience.

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Edward M.

Aug 31, 2016

Salesperson, Catherine Reed, was probably the best salesperson I've encountered in purchasing 45 vehicles and 4 motorcycles in 54 years.

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Susan C.

Aug 31, 2016

Sales experience was very good, a little more time needed to review the "electronic" equipment. Cathy was very informative.

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bob

Aug 30, 2016

Dom did an amazing job finding my first truck. I told what I was looking for and he got me even more for a great price. Cindy was awesome as well explaining everything for me .Great people and service I will be going back for my next truck when the time comes.

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Maryangie

Aug 30, 2016

I appreciated the attention my husband and I received when we arrived. We were greeted immediately and dealt with knowledgeable staff. Any questions we had were answered with no hesitation. I was actually given options which saved me money. Needless to say I was impressed, Everything went smoothly and before I knew it I was the proud owner of a 2016 Lincoln MKT. I will be more than happy to recommend this dealership to all my friends and family.Thank you for the wonderful experience.

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tribes3748

Aug 29, 2016

THIS IS MY 5TH CAR AND TRUCK MR WILLIAM REED HELPED US GET THE RIGHT ONE EVERTHING WENT GREAT WILL BE BACK AGAIN TO GET ANOTHER.EVERYONE WAS GREAT.

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maryangie

Aug 29, 2016

I appreciated the attention my husband and I received when we arrived. We were greeted immediately and dealt with knowledgeable staff. Any questions we had were answered with no hesitation. I was actually given options which saved me money. Needless to say I was impressed, Everything went smoothly and before I knew it I was the proud owner of a 2016 Lincoln MKT. I will be more than happy to recommend this dealership to all my friends and family.Thank you for the wonderful experience.

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Casey

Aug 29, 2016

Dom and Cindy did an amazing job finding the car of my dreams at the Shakers Family Ford. I told them what I wanted and they got me everything I wanted plus more for a great price. I will definitely be going back when it's time for another car because of the excellent service and great people.

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Soupy

Aug 29, 2016

I was greeted inside and asked what features were important to me in my car, and then they matched me with that car. The test drive was comfortable, and the staff was genuine and conscientious. The entire process was easy and stress free, the best car buying experience I have had. I was out in a few hours with a new car at a great price!

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BobatCarol Boudreau

Aug 29, 2016

This is the 5th car we have bought from family ford and also leased from them always went out of there way to put us in the right car or truck . Bill Reed always makes sure it is what we want or will find it.

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Casey

Aug 29, 2016

I had an amazing experience with Shakers Family Ford. Dom and Cindy did an amazing job finding the car of my dreams with everything I need in the vehicle. They were very friendly I will definitely be back when it's time for another car.

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Jacquie

Aug 28, 2016

I had a good idea of what I wated when I went into the dealership. I was greeted right away and was introduced to a salesman, Blair Mapp. He took the time to listen to me, which made all the difference. He showed me one vehicle, which was all I needed to see because it was exactly what I wanted. They gave me a fair price on my trade in and I left with a sales slip and a date and time to pick up my new vehicle. He also dealt with the insurance company and DMV. That made me happy. When I picked the vehicle up, he gave me an excellent orientation to the vehicle and even had me set up my phone to the Bluetooth then and there. Since all the paperwork was taken care of, I just signed a few papers and went in my way. The owner Ed Shaker was very pleasant and nice to deal with as well.

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Marie/Pete

Aug 28, 2016

This is the third vehicle we have purchased from Shakers. Everyone there is always very pleasant. Bill Reed helped us with all three of our purchases. He is always very helpful and informative. He is a pleasure to work with.

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Marie/Peter

Aug 28, 2016

This is our third purchase from Shakers. Bill Reed helped us with all of them. He is very informative and a pleasure to work with,].

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Vincent A.

Aug 27, 2016

Corey Shaker is a friend on my Dads' and was very helpful in getting me the truck I wanted with all the features that were important to me. Cathy Reed located the truck at another dealer and made sure everything was to my liking. A great experience overall.

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Gary and Michelle B.

Aug 27, 2016

Cathy was very professional and helped us with all our needs and got us the truck we wanted.

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Joe Gladd

Aug 27, 2016

I was looking for a cargo van and went through their products on line which they seemed to have many available, the response I got back from the process of looking was an email showing me several sedan vehicles and their prices which I could notcare less about. Had they responded with something regarding the vans I was looking at I may feel a little better about the experience,as it is , not very impressed.

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Dale

Aug 25, 2016

Came in to buy a truck.Jim Reed handled everything. He helped me decide on what I wanted and got me out the door with a great price.I would recommend Shakers to everyone.

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frank

Aug 24, 2016

a painless experience Catherine Reed helped me find a vehicle that was just what I was looking for in my price range , I would recommend her to anyone , I walked in off the street needing a vehicle that day at 5pm and Cathy and Manny made it happen and I went to work the next day couldn't be happier thank you family ford Frank Scalo Jr

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KenPatelli

Aug 24, 2016

I made an appointment with Ted at 5pm on a weekday. I had my pre-approval draft of cash in hand from my credit union and knew exactly what vehicle I wanted. After plenty of research, I knew the exact options I wanted on the exact model I wanted. the only unknown factor for me was the color of the interior and I wanted to sit in a couple different colors and see the difference between the light and dark leather packages and how it looked with the center console and other features.So I enter the dealership and the front desk brings me over to the waiting area and offers water. so far so good. after around 10 minutes of waiting, a young guy comes out (I think his last name was rodriguez but I'm not 100% on his first name) and says he will be getting some paperwork ready for me. I figure he is Ted's assistant and is trying to get things ready so I roll with it.this kid proceeds to ask us a million ridiculous questions. who will be driving the car? that's for the insurance company, what do you care? I told you already I am not interested in a used car. I'm not interested in leasing. I'm not interested in anything else you have to offer. I want a 2017 ford escape, 1.5L turbo engine, the navigation, and the moonroof. no other options. just bring me to a couple different ones (with the keys so we can sit in them) and i'll pick the one I want to buy. this couldn't be easier for you.he asks more and more questions and I grow tired of repeating myself but I just assume he is new and continue to repeat that we need to see the interior of the red, white, and dark grey escape. make sure the red or the white has light leather so we can compare.FINALLY he agrees to let us outside to see the cars. he brings paperwork back a couple times to make sure he's getting the right stuff in order for us. we are excited to move forward.we get out there and he starts trying to show us different cars and says oh that's a black one over there and oh here's a white one you can look at. I walk to the door and it's locked. I ask him to unlock it and he says he doesn't have any keys and the inventory is on a different lot. I'm confused and he proceeds to tell me I can look at the colors on all the cars from here and they are all the same not to worry about it.I try to explain that I won't know the color I want until I sit in it and see how it interacts with the interior and that I need to physically go in the vehicles.he gets agitated and says it would be a lot of effort to bring 3 cars over to this lot.I tell him we could just go to that lot and bring the keys... no need to move the cars.so he says okay he will go get the keys and bring us to that lot.he comes back a couple minutes later and we are waiting in the parking lot for him. he says from the driver's seat that we can hop in and he will drive us through the lot. if there's anything we are interested in seeing, he will come back with us and get a key.I'm FURIOUS! how many times do I have to tell you. I need to sit in a red, a white, and a dark grey 2017 ford escape. one of those 3 needs to have light leather. I came with the money, the options, the pricing, with everything in hand and this could have been a very quick sale for him.but once he yet again refused to bring us some xxxx keys? I shut the door and walked away. I knew at that point I would never be comfortable giving him our money. I went to another dealership to buy the car.Of course I had to wait 10 minutes because some employee blocked my car in so I couldn't escape. TERRIBLE experience.beautiful car. glad I bought it somewhere else and had a much better experience (thank you Monaco in Glastonbury).here's some tips for idiotic car salesmen.1- STOP trying to sell something. help people find what they want. there's plenty of options out there and people can easily go to another location that treats them better.2- Don't think about THIS sale. better to make a little money on several sales than it is to run people out who could be repeat customers and will refer others to you, compounding profits in future.3- LISTEN to your customer. if someone knows the vehicle they want with all the options???? don't waste your time or their time by asking idiotic questions and trying to push the conversation towards another option. take care of the customer and not yourself.

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gordon gramolini

Aug 24, 2016

From the time I stepped in the door, the complete staff were kind and professional. Dealing with Sal through out the sale was a relaxed stress free purchase. I never felt any pressure or "sales pitch" for anything.they found me the vehicle I wanted at the price I expected. SOLD. Would recommend Shakers to every one!!!

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ljp032

Aug 23, 2016

I dealt with Cathy Reed (actually the whole Family Ford family was awesome) .. Cathy was just outstanding!!! We sat down and chatted about what i was looking for and we found the truck I wanted and the experience was just excellent. I have been buying cars from there for a very long time and each time the experience seems to get better every time... Thank you all for everything!Larry

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kushal

Aug 22, 2016

About a week ago our search for a car began, and we came across Shakers Lincoln. We were nicely greeted by the front staff and introduced to our sales person Bill Reed. Bill worked with us to help us find the best car, and was more than helpful the whole process. Bill was extremely professional and knowledgeable about the different cars we looked at and knew exactly what we were looking for. He even knew the history of the certified Lincoln we purchased as he had sold it to the first owner as a new car. Within a short time, we had agreed on a great price, and Bill even offered to fix a minor imperfection with the car for free, and provided some touch up paint. My family and I would highly recommend Bill, as well as Shaker Family Ford/Lincoln for your next purchase.

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michellebouchard

Aug 21, 2016

Cathy reed was very professional to work with. She assisted us with all our needs and got us the truck we were looking for. We go definitely go back again.

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ferrecchia, christine20

Aug 21, 2016

Jim Reed was very pleasant to deal with. He was extremely knowledgeable and thorough throughout the entire process of my purchasing the Ford Edge. I would highly recommend him to anyone wanting a good experience when purchasing a vehicle at Shaker's.

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murf62

Aug 20, 2016

Bill Reed is very professional and knowledgeable. This is the fourth vehicle I have leased at Family Ford / Lincoln and Bill has been there for us in every aspect of the shopping experience. He has always been pleasant and extremely helpful through the entire process. I would always recommend Bill Reed to anyone who is interested in purchasing or leasing a vehicle at Family Ford.

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Peter Murphy

Aug 20, 2016

Bill Reed has helped me and my wife for the past four vehicle leases at Family Ford Lincoln. he is experienced and thoroughly knowledgeable in all aspects of his profession. I would recommend Bill to anyone looking to do business at Family Ford, Lincoln.

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Shaun D.

Aug 20, 2016

I traded in my 2013 Ford F150 for a brand new 2016 F150 and on both occasions I have dealt with Cathy. The truck has everything I needed and I love the new style. Corey Shaker even helped me pick out the truck and go for a ride. Everyone was very helpful.

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Donna and Eugene C.

Aug 20, 2016

My husband and I were looking to replace an older Kia for a used Edge. Cathy Reed was very helpful in showing us all the certified units Shakers' had available. We were very pleased to find one with a high level of extras and will enjoy this car for many years to come.

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MIKEIASEVOLI

Aug 17, 2016

2015MKC MANY PROBLEMS SERVICE MANAGER TELLS ME CAR IS NORMAL TO HARD SHIFT BEFORE EVEN TAKEN CAR FOR A RIDE. MY CAR IS A LEMON.

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carguy2

Aug 16, 2016

Charles was a great man to work with. Made me feel comfortable and the process was easy. Go see Charles if you want to get a good deal and build a solid relationship with shaker family ford.

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oskee777

Aug 16, 2016

No one was pushy with offers like the other dealers I have visited. Jim was very informative and knew his stuff on the F-150 I purchased. Very nice person and would recommend to anyone looking for a new or used vehicle.

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Jean Paul A.

Aug 16, 2016

My father has done business in the past with Shaker Family Ford Lincoln. He recommended I see Cathy Reed. She was patient, and knowledgeable about the vehicle, and very attentive. The Shaker family gave me a great deal on an amazing vehicle.

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Janet C.

Aug 16, 2016

I purchased a brand new AWD Fusion from Shaker Family Ford Lincoln. This was my first experience dealing with a female salesperson. Cathy Reed was very easy to talk to. She went out of her way to answer all our concerns.

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Owen

Aug 16, 2016

Jim Reed was a pleasure to do business with. He helped me greatly with the process of buying my first truck. I would recommend him along with the dealer in whole to anyone looking for a new or used car or truck.

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jpeezy138

Aug 15, 2016

I found everyone at Shakers Family Ford/Lincoln extremely friendly, especially Cathy Reid. She was very knowledgeable about the vehicle, patient, and very attentive during the entire experience. In addition the Shaker family truly gave me a great deal on an amazing vehicle. Thank you Cathy, you really made the experience as hassle free as possible.

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Caroline and David N.

Aug 15, 2016

My family has been purchasing all of their automobiles for over 30 years from Shaker Family Ford Lincoln and Cathy Reed. My Dad came in from Vermont and was very happy with the service that Shakers' continues to give all of us. Thanks for always being there for us.

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Susan P.

Aug 15, 2016

I was able to get my new Edge in a few hours, I was leaving on vacation so this was very important to me. Thanks to Cathy and Billy Reed for making sure I was completely satisfied before I left!

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megganshort

Aug 13, 2016

My experience with Dom Lacapra was great! I came into the dealership knowing what I was looking for and he was very helpful, knowledgable, and personable! He went above and beyond!

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Meggan

Aug 13, 2016

I had a great experience with Dom Lacapra! I came into dealership knowing exactly what I wanted and he was extremely personable, knowledgable, and helpful! He went above and beyond!

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JanCozz

Aug 12, 2016

Being the first experience dealing with a woman salesperson Cathy was totally easy to talk to.She was extremely knowledgeable about the products and went out of her way to answerall our concerns. Jan Cozz

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harryhey

Aug 12, 2016

Rodrigo Gallardo at Shaker Ford was a delight to deal with. His desire to help and explain the new electronics and gismos was outstanding. His knowledge about the product was apparent.

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harry heymann

Aug 12, 2016

Rodrigo Gallardo is a very knowledgeable sales rep.at Shaker Ford. He was easy to deal with and helpful to get thru all the new gadget and electronics.

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Lizzytrum

Aug 11, 2016

Adam amato was an awesome salesman. He honestly cared about our needs and what we were looking for. He didn't pressure us into anything he was helpful and a good worker

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JenniferW

Aug 11, 2016

Great service, very helpful people. I went in to look at a new color for 2017, told Jim what I was looking to do, and he was able to buy back my current vehicle and get me in a new blue one! Very easy to deal with, no pressure and he did not push me to buy something I did not want. Go see Jim!

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Jennifer W

Aug 11, 2016

I was looking at the new 2017 colors for Escape. Went to see Jim and asked about a trade in of my current Escape. He was able to buy back my vehicle and put me in a new model, very easy process. He was helpful and very patient. I would recommend anyone to visit this dealer, especially Jim.

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joe 317

Aug 11, 2016

Bill Reed did a awesome job explaining everything to me..

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Ruth and Howard MCc.

Aug 5, 2016

Met with George Rodriguez at Family Ford in Watertown and he found us a vehicle to fit our needs at one of their other stores. He had it for us the next day which was appreciated as it showed he was interested in our needs.

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J. OLIVEIRA

Aug 3, 2016

WE CAME IN TO FIND A WORK VAN FOR OUR BUSINESS. THEY WERE BUSY SO WE WAITED BUT GEORGE RODRIGUEZ DID SAY HELLO AND THAT HE WOULD HELP US AS SOON AS HE COULD. ONCE HE DID HE GOT OUR VEHICLE APPRAISED AND WE WERE ABLE TO TRADE IN WITH A PAYOFF AND LOWER OUR MONTHLY PAYMENT! THANkS TO ALL INVOLVED TO MAKE IT A PLEASURABLE EXPERIENCE.

SR

Sharon R.

Aug 3, 2016

I want to thank George he was just great! I am leasing a 2016 Escape which I wasn't sure I should do but George ran the numbers and clearly explained the pros and cons. My old car was 12 years old but I really hate shopping for cars so I delayed it til I really had to but if I knew that it was going to be this easy I would have done so months ago! I would recommend George if anyone needs a car ask for George.

TM

The McCaffrey's

Aug 3, 2016

Met with George Rodriguez at Shakers Family Ford in Watertown and he found us a van to fit our needs at one of their other stores! He had it for us the next day which was appreciated as it showed he cared about our needs!

JB

Joshua Bolduc

Aug 3, 2016

Just got back from the Marines and went to Family Ford to trade in my Focus Titanium which was in Hawaii for an ST! They promptly found one for me and I got it within a week! George and Cindy were a big help throughout the sale and delivery. Will recommend to friends and family!

B

BD

Aug 2, 2016

I bought a NEW 2017 Ford Escape from Bill Reed and he went over all of the features and I had a great sales experience. This is my third vehicle from Shaker Family Ford!Cindy in Finance was great, as she explained all the financing options.

T

tylerd41

Aug 1, 2016

Thanks to Jim Reed, I was in and out of the dealership the same day with my Ford Focus ST. The workers actually scratched the tint when taking the sticker off, and he took it upon himself to make an appointment to get the tint fixed in a timely manner. The car was mint, the process was smooth. Would definitely recommend not only Jim, but the Family Ford dealership! Manny in finance was also a pleasure to work with.

T

tylerd41

Aug 1, 2016

Jim sold me the 2015 Ford Focus ST with 3,000 miles on it. I got a great deal on it. He was very helpful and straight to the point. It is a great facility, and I am very pleased with the vehicle. Would highly recommend both Jim and the Family Ford dealership! I went to the dealership and drove home in the vehicle the same day. The financing process was flawless thanks to Manny. 5 stars!

M

MWenzel

Jul 30, 2016

Cathy Reed made leasing a new explorer, a process that I thought would be so difficult and stressful, an amazing experience. Cathy's professionalism was incredible. Even when we were going over all the new technology, she was patient and extremely knowledgable. Thank you so much Cathy, Corey, James, and Cindy!!

M

MargaretWenzel

Jul 30, 2016

Cathy Reed was amazing to work with. Cathy made the whole process so amazingly simple and her professionalism is outstanding. It was a true pleasure. Thank you so much Cathy, Corey, James S, and Cindy!!

B

BigDaddySmoke

Jul 29, 2016

Went in to purchase a new car, dealt with both my sales consultant Dom Lacapra and Corey Shaker.These guys make car buying as simple as getting coffee at dunkin donuts! Found the car I wanted, got the lowest price right out of the gate- No Fuss No Haggle. The Shaker family and their employees are very proactive in making buying a car pleasurable.These guys are the real deal!! Gave me the best offer on my trade, the lowest rate on my loan and the very car I wanted. Guys I love my Navigator. So if you need a new car and just don't want the hassle go see Dom Lacapra and tell him Big Daddy Smoke sent you!you'll be glad you did!

JL

Joe L

Jul 29, 2016

Went in to purchase a new car, dealt with both my sales consultant Dom Lacapra and Corey Shaker.These guys make car buying as simple as getting coffee at dunkin donuts! Found the car I wanted, got the lowest price right out of the gate- No Fuss No Haggle. The Shaker family and their employees are very proactive in making buying a car pleasurable.These guys are the real deal!! Gave me the best offer on my trade, the lowest rate on my loan and the very car I wanted. Guys I love my Navigator. So if you need a new car and just don't want the hassle go see Dom Lacapra and tell him Big Daddy Smoke sent you!you'll be glad you did!

MT

Matthew T.

Jul 29, 2016

Saw the Ford Edge on line and made an appointment to test drive it. Came down and met with George Rodriguez and drove home an hour later! Easy and transparent dealership. Would and will tell family and friends to go there!

S

Shannon,C.

Jul 29, 2016

Saw the video of the vehicle before I came down from Long Island! Was an easy over transaction before and after I arrived. It was worth the 3 hour trip! Thanks to George Rodriguez for contacting me and keeping me updated at every step!

MT

Matt T

Jul 29, 2016

I just bought a car at Shakers in Watertown this week. I had a great experience! George Rodriguez was great! Thanks again! - Matt T

AS

Amanda Smith

Jul 29, 2016

My experience with Shaker Family Ford and Dom was extremely pleasant. They are very friendly and make the car buying experience smooth and easy.

H

Happy

Jul 28, 2016

Dom LaCapua made the car searching and buying a breeze. Straight forward, patient, and thorough. He showed us different cars and gave various options that would fit our budget. We recommend giving him a call and letting him make car buying easier. Pleasure to work with.

H

Happy

Jul 28, 2016

Dom Lacapua was the salesman that helped with our car searching/buying process. He was patient, thorough and knows his products well. The budget was tight and he worked with us by giving us various options that would be the best for us.

B

Bond

Jul 28, 2016

Great customer dealer interaction in purchasing a new vehicle. Sales staff(Jim reed) was able to work various choices for us and leave the decision to us. He answered all of our questions and got back to us in a timely manner. Everyone was friendly and we felt very comfortable. Family ford has developed a very good environment for the sales interactions.

DK

david k

Jul 27, 2016

Cathy Reed and the rest of the Shaker Ford team were a refreshing pleasure to deal with. In general, we prefer their pricing model where this is no negotiation on price, but where the price is fair and market-justified to begin with. Cathy is an experienced and knowledgeable saleswoman and gave us all the time and attention we needed, including working with us past closing time. We have had one interaction with the service department so far, and that was a positive experience for us as well. Overall, we are fans of the Shaker Ford/Lincoln dealership in Watertown, CT and would recommend it to others.

SS

Steve S.

Jul 27, 2016

Had a very professional sales encounter with Jim Reed. I told Jim what I wanted, he got it, even though it wasn't on his lot. At no time did he try to sell or push a different vehicle that did not match my needs. This is my third vehicle purchase from Jim. His knowledge and excellent sales skills are second to none. The rest of the Shaker family were extremely pleasant and professional. Great experience. I would certainly recommend Shaker Family Ford to anyone looking for a vehicle.

SS

Steve Savage

Jul 26, 2016

Had a very professional sales encounter with Jim Reed. I told Jim what I wanted, he got it, even though it wasn't on his lot. At no time did he try to sell or push a different vehicle that did not match my needs. This is my third vehicle purchase from Jim. His knowledge and excellent sales skills are second to none. The rest of the Shaker family were extremely pleasant and professional. Great experience. I would certainly recommend Shaker Family Ford to anyone looking for a vehicle.

R

Rpulus

Jul 26, 2016

This is our 3rd truck we purchased thru Family Ford and we have always been very pleased with our vehicles and the service we given at this dealership. Jim Reed is top notch! Always professional and tells you straight up. Would not go any where else.

WL

William Laughlin

Jul 26, 2016

Three days from start to finish and so far, my new Explorer Sport is just the ticket! Thanks to Blair Mapp for the excellent sales work from start to delivery. Blair was easy to deal with and an asset to the Shaker Ford family. Blair was informative and never pushy. Cindy Bugbee was also helpful in getting me out the door fast with my new Ford. All in all, a pleasant car-buying experience!Bill L.

R

Rpulus

Jul 26, 2016

Jim Reed and his team at this dealership are by far the best we have ever dealt with. From his knowledge to Manny in Finance, I was in and out with a new vehicle in no time. If you ever buy a car from Jim, he'll never forget your birthday either. Every April I still receive a happy birthday card from Jim. The BEST!!!!

N

NJKJ

Jul 25, 2016

I love working with Cathy Reed at Family Ford. We have purchased several cars over the years and always go back to Cathy. She has tremendous patience, takes time to explain EVERYTHING about the vehicle that we need to know and makes the process go smoothly without a hitch. I go to Family Ford because I always trust Cathy to help us. Thank you Cathy! Also, thanks to Cindy Bugbee, great teamwork!

E

ed91944

Jul 25, 2016

Found all personel very friendly and helpful. Sales person Catherine Reed was one of the bestsales reps I've ever worked with and I' ve had over 45 vehicles over the years.The car was well prepped and her review was clear and concise.Overall a great persok to work with.

TS

The Squailia Family

Jul 25, 2016

Thanks Shaker Family Ford Lincoln for getting Sierra into her new car! Jim Schavio , Dom Lacapra and Cindy Bugbee exceeded my expectations once again! Their attention to detail and ability to work within our budget is like no other car dealer I have seen. If you are looking for a used or new car GO HERE and ask for Dom or Jim!

TS

The Squailia Family

Jul 25, 2016

Thanks Shaker Family Ford Lincoln for getting Sierra into her new car! Jim Schavio , Dom Lacapra and Cindy Bugbee exceeded my expectations once again! Their attention to detail and ability to work within our budget is like no other car dealer I have seen. If you are looking for a used or new car GO HERE and ask for Dom or Jim!

EB

Eric B.

Jul 25, 2016

Both my wife and I purchase two Fords from Shaker Family Ford. Nothing beats the experience at Shaker's. Top notch, exceptional people and family. Shakers exemplifies the best in the business - there's a reason they've been in business so many years. Corey and Cathy , keep up the exceptionally great work!

W

waxer

Jul 24, 2016

My sales consultant George Rodriquez was the best ever, he saw to it that all my question were answered and all my needs met. I have purchased 4 band new vehicles in the past year and this was one of the easiest to purchase.

PC

paul c

Jul 23, 2016

Bill Reed was a terrific salesman. He presented with a supportive sales approach that made me feel at ease and relaxed. No pressure in his delivery, he followed through on timeframes with my purchase of a certified MKZ HYBRID.. He filled my new car with a full tank of gas and explained the many exciting features of this vehicle. I would recommend anyone visiting Shaker's to ask for Bill.

CF

Clayton F.

Jul 23, 2016

Got a fantastic deal on a new Fusion. Thanks to George and Cindy for their help.

G

GeminiT38

Jul 22, 2016

If you are in need of a new vehicle, this is the place to go. I was at a loss and these wonderful people helped me into a 2011 Mercury Milan. Only problem with the car was a pea sized crack in the windshield and a few scratches. Jim Reed helped me get a nice car and also stick to my budget. Cindy worked with my finances and gave me a great deal. I highly recommend Shakers Family Ford because they truly work with you.

B

bond007

Jul 22, 2016

I am very pleased with the service i received. I was in need of a car and Jim Reed spent time with us and made various suggestions. I was not sure what I needed, but with his patience and friendliness I leased a vehicle. He made us feel at home with no pressure. What I really liked was his follow up to any questions I had. Thank you Family Ford for employing such individuals and creating an atmosphere that they can shine in.

D

dawnmarie7485

Jul 22, 2016

This is now our third time buying with Shaker, 2nd at Shaker Ford and I could not say a bad thing from the minute we walked onto the lot till the time we shook hands and drove off in our new vehicle. Blair was so helpful! He helped us find the best car for our needs and concerns with our daily lives. Will never buy from anywhere else.

D

D-C.ouel

Jul 22, 2016

Jim Reed was our Sales Consultant for a recent purchase of a Mercury Mariner. Not only was he knowledgeable but also honest and helpful in all aspects of the sale. After the sale, he took the time to review the features of the vehicle and made sure we were all set before leaving the lot. Cindy Bugbee, Business Manager, was very efficient and explained the finances to us in a friendly and thoughtful way. They were both a pleasure to work with. Thanks Cindy... Thanks again Jim--this is the second car we bought through you.

D

dawnmarie7485

Jul 22, 2016

This is now our third time buying with Shaker, 2nd at Shaker Ford and I could not say a bad thing from the minute we walked onto the lot till the time we shook hands and drove off in our new vehicle. Blair was so helpful! He helped us find the best car for our needs and concerns with our daily lives. Will never buy from anywhere else.

C

C-D.oue

Jul 22, 2016

Jim Reed was our Sales Consultant for a recent purchase of a Mercury Mariner. Not only was he knowledgeable but also honest and helpful in all aspects of the sale. After the sale, he took the time to review the features of the vehicle and made sure we were all set before leaving the lot. Cindy Bugbee, Business Manager, was very efficient and explained the finances to us in a friendly and thoughtful way. They were both a pleasure to work with. Thank you Cindy and Thanks Again Jim---this is the second vehicle we bought through you.

K

Kevin

Jul 21, 2016

Bill Reed and Manny Pinho were super-I drove away with a beautiful 2015 Ford F-150 Lariet. Thanx again!

JP

Jeff P.

Jul 21, 2016

My second vehicle from Shakers - Happy with transactions. George , Ted , and Manny were a big help.

D

Debrob

Jul 20, 2016

We came into Shakers to just "look" around and we fell in love with the Ford Escape. Bill Reed and Manny Pinho made sure we got exactly what we wanted. They even went as far as getting the car from another state! Thank You Bill and Manny for jumping through hoops to make sure we left the Shaker lot happy! Bill not too worry I checked mirrors and the seat position is set to #1..

K

Kdurnin

Jul 20, 2016

It was my first dealing with Shaker Ford, Watertown, CT. and I couldn't have been more pleased. Salesman Bill Reed was very professional and personable answering all of my questions and providing all the information I requested prior to my purchase. I've been in the customer service business for 30 years and Shaker Ford salesman Bill Reed exemplifies "wowing" the customer with a great experience and a terrific truck ! Also want to thank Manny P. for his help and professionalism

C

CPO_Buyer

Jul 19, 2016

I worked with Blair on my car purchase and am very happy with the dealership. Blair was very professional. My first Ford and I am looking forward to driving it for many miles. Will be bring it back to Shaker's for servicing.

M

Michal

Jul 19, 2016

I went to Shakers to see a truck I saw on line. I was greeted by Bill Reed and later that day drove away a happy customer. Bill was very patient and helpful as was Manny in the business office. Thanks again Bill and Manny!

C

chille

Jul 19, 2016

I was considering trading in my BMW 535 and was interested in the Lincoln MKZ. I drove 45 minutes to Shaker Ford Lincoln to see a specific certified pre-owned MKZ. The dealership was very busy but within minutes I was introduced to Dom Lacapra and was test driving the car. I fell in love with the car! The luxury, handling, power and overall feel was exceptional. Dom had my BMW appraised and the dealership made me a fair offer. Next thing I know I'm sitting with Manny Pinho reviewing the finances while the dealership is prepping the car and an hour later I'm driving home in my new car. Normally things do not happen so quickly but I was sold on the car, Dom, Manny and the dealership made everything very easy so I concluded the transaction. I can't wait to get in my new MKZ this morning! Steve

MA

Martha and Ed

Jul 18, 2016

Our second vehicle from Shakers - Thanks to George and Sal and Corey for their teamwork in assisting us!

T

TMILO

Jul 18, 2016

This was our first time experience with Shakers. We are very pleased with the treatment by everyone at the dealership, Our sales person, Domenic Lacapra, was very professional and knowledgeable about the details of the vehicles we where interested in. When he saw that we where first timers, he took the time to show us the facility to introduces us to the procedure at Shakers, which increased our comfort level as to the company we would be dealing with going forward. Don't think we have ever had better service from walk in the door to driving away with our new car with in hours. Cindy Bugbee handles the paperwork with record speed. We are looking forward to many miles in our new Navigator and thank everyone for their fine service.

C

chille

Jul 17, 2016

I was considering trading in my BMW 535 and was interested in the Lincoln MKZ. I drove 45 minutes to Shaker Ford Lincoln to see a specific certified pre-owned MKZ. The dealership was very busy but within minutes I was introduced to Dom Lacapra and was test driving the car. I fell in love with the car! The luxury, handling, power and overall feel was exceptional. Dom had my BMW appraised and the dealership made me a fair offer. Next thing I know I'm sitting with Manny Pinho reviewing the finances while the dealership is prepping the car and an hour later I'm driving home in my new car. Normally things do not happen so quickly but I was sold on the car, Dom, Manny and the dealership made everything very easy so I concluded the transaction. I can't wait to get in my new MKZ this morning!Steve

JO

Joe O.

Jul 16, 2016

Was treated outstanding by George Rodriguez and Cindy! Thanks to everyone involved at Shakers

JA

Jennifer and Mark L.

Jul 16, 2016

George did a great job, we were very happy with our car buying experience and we got a great car! Thanks George!

J

JenD

Jul 15, 2016

I am doing a leased vehicle for the first time and was very apprehensive. Thankfully, Dom Lacapra understood my concerns and explained in detail everything I needed to know to make an informed decision as to whether I should lease or buy. As it turned out, leasing was actually a much better option for me and I am very happy with my decision! Dom was extremely knowledgeable and great to work with. I must of had a thousand questions for him and he was patient and thorough with his answers. He understood my situation and wanted to make sure I was satisfied with my purchase. In addition, I also worked with Manny Pinho in Family Ford's Finance department. Manny was also a pleasure to work with. My experience with Family Ford of Watertown was outstanding and I would highly recommend this dealership (esp Dom and Manny) to anyone!

J

JenD

Jul 15, 2016

I am doing a leased vehicle for the first time and was very apprehensive. Thankfully, Dom Lacapra understood my concerns and explained in detail everything I needed to know to make an informed decision as to whether I should lease or buy. As it turned out, leasing was actually a much better option for me and I am very happy with my decision! Dom was extremely knowledgeable and great to work with. I must of had a thousand questions for him and he was patient and thorough with his answers. He understood my situation and wanted to make sure I was satisfied with my purchase. In addition, I also worked with Manny Pinho in Family Ford's Finance department. Manny was also a pleasure to work with. My experience with Family Ford of Watertown was outstanding and I would highly recommend this dealership (esp Dom and Manny) to anyone!

H

Huskies42

Jul 13, 2016

Went into the dealership looking to buy my first new car, not really sure what to expect. Blair and Cindy helped me through the process and made it painless and pretty much stress free. Both were extremely knowledgable and helpful, and I can't thank them enough.

RA

Robert and Amanda P.

Jul 13, 2016

Had a pleasant experience with George. Gave us a great deal and got us a remote starter!

JP

John P.

Jul 13, 2016

Thanks to George for helping me find the needle in the haystack! Was looking for a particular vehicle and Shakers had it. Thanks to Manny in finance also.

DS

Danielle S.

Jul 13, 2016

Was sent a video of the vehicle I was interested in by George which made it an easier decision to drive to Watertown from Vernon. It was a easy no pressure transaction all the way through.

T

TMilo

Jul 12, 2016

This was our first time experience with Shakers. We are very pleased with the treatment by everyone at the dealership, Our sales person, Domenic Lacapra, was very professional and knowledgeable about the details of the vehicles we where interested in. When he saw that we where first timers, he took the time to show us the facility to introduces us to the procedure at Shakers, which increased our comfort level as to the company we would be dealing with going forward. Don't think we have ever had better service from walk in the door to driving away with our new car with in hours. Cindy Bugbee handles the paperwork with record speed. We are looking forward to many miles in our new Navigator and thank everyone for their fine service.

SG

Steven G.

Jul 12, 2016

Great service and great deals this place really knows how to help the every day working man. I will always look here first when looking to buy a new car. George and Manny were very helpful

N&

Ned & Lisa

Jul 11, 2016

We are on our 4th Explorer and our 4th outstanding experience with Shakers! We are repeat customers of the dealership and in a few years intend on making the 5th transaction with our Shaker extended family! Thanks to everyone for your exceptional service and for making us feel like family!

L

LJanowitz

Jul 11, 2016

In our efforts to purchase a Lincoln to replace our old one, Bill Reed coordinated the process and and made it seem easy Thanks, Bill

SA

Sandy and Ron

Jul 9, 2016

We have been dealing with Shakers for several years and have always had a great experience. Bill Reed was very helpful as usual and we drove away in a beautiful Lincoln MKC.

D

Dispatcher32

Jul 8, 2016

Jim Reed was very professional and helpful in our purchase of a Ford Explorer. He showed us the features of the vehicle and made the deal work without pressuring us into the purchase but knew what our concerns and needs were. Manny took the time in explaining the paperwork and giving suggestions for the financing. The transaction was smooth and we have already recommended people to look at Shaker Family for a vehicle and these employees.

6C

68th Car Guy

Jul 8, 2016

Shaker Family Ford has been in business for so many years because of how they treat their customers. Our most recent visit was no exception. In addition to a modern, clean, bright showroom and service center, they have a huge inventory to select from. But most importantly, their staff are over-the-top terrific. From sales to financing to service - everyone in this dealership goes out of their way to be helpful and to provide a comfortable and enjoyable shopping and buying experience.

S

Sherman53

Jul 8, 2016

I saw the vehicle on the internet listed for sale. Knowing their reputation for quality, I called up to see the truck and bought it the same day

PM

Pierre M.

Jul 8, 2016

Went to several Ford dealers to look into leasing a F150 - Was given the run around at those dealerships. Went to Shakers Family Ford expecting the same but was treated right and took the truck home the same day! George and Cindy made it super easy. Will send family and friends there.

M

Martman39

Jul 7, 2016

My wife and I stopped in after researching Cars on the Internet. We were introduced to Blair and he walked us through the process smoothly. There were a couple snafu's but we were assured by Blair that they were minor issues, which could be worked around. Overall it was very good experience. We will return.

VE

Vince's Edge!

Jul 6, 2016

Great experience with salesman George Rodriguez, friendly process with sales, finance, admin personnel, etc. More than happy with entire operation.

KS

Katharine Schafer Reid

Jul 5, 2016

Jim Reed made the transaction of looking at a certified preowned vehicle to trading mine in for the new used one. Jim was professional, helpful and there was no pressure given in purchasing the vehicle. Jim assisted in making the deal comfortable for us and assisting in the whole process. We have already referred people to Shaker Family and Jim Reed.

S

Sheri45

Jul 4, 2016

I recently purchased a used Audi Q5 that Shaker Family Ford received as a trade in. Domenic Lacapra always greeted me with a smile, and was extremely helpful, honest, and concerned with any questions I had. Manny Pinho was extremely knowledgeable, concerned about any questions I had, and handled my grandmothers questions with stride. Manny worked with me in a diligent, and understanding manner. Shaker Ford is a hometown, old fashioned, and honest dealer.

G

gageman

Jul 4, 2016

Jim Reed was my sales person and helped in all ways to make the experience very pleasant.He returned calls promptly and advised what papers were needed so there were no surprises along the way. This was my first time dealing with Shakers and will recommend friends and family to visit when a new car or truck is needed.

S

Sheri45

Jul 4, 2016

I recently purchased a used Audi Q5 that Shaker Family Ford received as a trade in. Domenic Lacapra always greeted me with a smile, and was extremely helpful, honest, and concerned with any questions I had. Manny Pinho was extremely knowledgeable, concerned about any questions I had, and handled my grandmothers questions with stride. Manny worked with me in a diligent, and understanding manner. Shaker Ford is a hometown, old fashioned, and honest dealer.

B

Bos53536

Jul 2, 2016

The service I received from Jim Reed and the rest of the staff during my purchase of a used truck was outstanding. Prompt service and easy to deal with staff was a very nice compared with other dealers i've dealt with in the past.

G

gwite1003

Jul 2, 2016

We really had a great experience at Shaker. Jim was very friendly and listened to what we were looking for in a car. He wasn't aggressive or pushy when talking and dealing is us as some sales people can be. He didn't try to put us in a car that was beyond our needs or finances. He took the time to get to know us and put us at ease about the car. He was so friendly and accommodating to us. The day we were coming in to pick up the car we couldn't make it there until an hour after his shift had finished but he never mentioned it. He just smiled and said he would see us then. I only know he waited an hour for us because he gave us his card on our first visit and his hours were listed. He waiting while we were in the finance office and even took the time to help me set up the radio and Bluetooth when again he could have easily just run for the door while we were signing all the paperwork. I look forward to dealing with Shaker for my maintenance and would recommend this dealership and especially Jim when you are looking for your next car.

AA

Alison and Scott

Jul 2, 2016

We bought our second Escape from Shakers and everything went smoothly. Bill Reed was very helpful and Manny was super in the business office.

JA

Jack and Franciose

Jul 2, 2016

Had a great experience with George Rodriguez and Ed Shaker at Family Ford Lincoln. No pressure very transparent in the way they do business. Will recommend family and friends.

M1

Mike 1958

Jul 1, 2016

I had an appointment for service at Shakers yesterday. Service went as scheduled. While waiting for service to be completed, I spoke with Dom on the sales team about a possible new vehicle. Within less than 1 hour, Ed Shaker and Dom LaCapra produced a deal I could not resist. Within an hour from then, I drove off in my BRAND NEW Titanium Escape. This was the BEST car experience I've ever had. At 58 years old, I've been around cars and dealerships a while. I'd recommend Shakers to everyone. Mike Milan

M

Mainey97

Jul 1, 2016

Sal was great, very helpful and patient dealing with me and my family. I worked with other dealerships who could not hold a candle to Shakers. Ed Shaker explained all my options and he and Sal were not pushy even though I was there after closing time.Cindy took extra time to explain everything and Corey Shaker even gave me a hug telling me thank you!!!Best experience ever! I have no reason to ever get a truck from anywhere else!They got the exact truck I want and got it delivered there with no problems .

GF

Griffin Fitzpatrick

Jul 1, 2016

We really had a great experience at Shaker. Jim was very friendly and listened to what we were looking for in a car. He wasn't aggressive or pushy when talking and dealing is us as some sales people can be. He didn't try to put us in a car that was beyond our needs or finances. He took the time to get to know us and put us at ease about the car. He was so friendly and accommodating to us. The day we were coming in to pick up the car we couldn't make it there until an hour after his shift had finished but he never mentioned it. He just smiled and said he would see us then. I only know he waited an hour for us because he gave us his card on our first visit and his hours were listed. He waiting while we were in the finance office and even took the time to help me set up the radio and Bluetooth when again he could have easily just run for the door while we were signing all the paperwork. I look forward to dealing with Shaker for my maintenance and would recommend this dealership and especially Jim when you are looking for your next car.

EK

Ethan Kolt

Jun 30, 2016

Dom knew I was looking for a new Ford 150 and he contacted me when the perfect truck became available. I love this truck, it's so much fun to drive.

S

Sgsj9213

Jun 30, 2016

Great service and great deals this place really knows how to help the every day working man. I will always look here first when looking to buy a new car

M

mt22657

Jun 30, 2016

Of all of the car buying experiences I've had in my lifetime, Shaker's was by far the best. Everyone I came in contact with was friendly and helpful. My salesman Jim Reed was courteous, knowledgeable and took the time to make me feel as informed about the sale and the car as he could. It really was a pleasure to work with him and everyone else there.

E

E&LDilport

Jun 30, 2016

Dom helped us with our purchase of a 2017 Escape. He was very helpful and made the whole transaction a breeze. I would certainly recommend Dom and Shaker Ford to my family and friends. Also worked with Cindy in finance and even though we declined to purchase any add on warranties etc. she was polite and professional. Lastly, we also worked with the owner Ed and he was helpful as well.

MT

Matthew T.

Jun 30, 2016

The whole experience went very well. Cathy was helpful and very knowledgable. She did everything possible to deliver on the day that we set up. The only thing that could of went better was that when we called up to look at the truck we where told it was on another site and it would be there when we arrived and it was not there, we had to wait about 10 minutes for the truck to arrive.

NC

Nora C.

Jun 30, 2016

I recently purchased a new Fusion with the help of Eddie Shaker and Cathy Reed at Shaker Family Ford Lincoln. They were able to answer all my questions and get me my car right away. It was a very good experience.

NA

Nicole and Tony K.

Jun 30, 2016

Great Service, very happy with the service. George was awesome!!! will recommend family & friends.

ED

Ed Dilport

Jun 30, 2016

Dom helped us with our purchase of a 2017 Escape. He was very helpful and made the whole transaction a breeze. I would certainly recommend Dom and Shaker Ford to my family and friends. Also worked with Cindy in finance and even though we declined to purchase any add on warranties etc. she was polite and professional. Lastly, we also worked with the owner Ed and he was helpful as well.

V

Vishal

Jun 30, 2016

I wanted to get a new Ford Fusion and I had a very specific vehicle in mind. Sal Catalano spent the time with me and helped find it. It was a great experience with no pressure.

D

dmichele86

Jun 29, 2016

I don't like the word "salesman" - (they get a bad rap!!) Blair Mapp was my "client advisor" and did a fantastic job every step of the way. He knows cars - and he spent the time getting to know exactly what I was looking for. And he found it - making me one very satisfied customer.

L

Luisde51

Jun 28, 2016

Pat Onorata was my Sales Consultant. My experience meeting Pat was fantastic. He was very knowledgeable with the Ford F-150 Supercrew. He went through all the features and gadgets that the vehicle had. It made my choosing this vehicle a very easy decision to make. Also manythanks to Manny for making the process go smoothly.

M

MustangGuy

Jun 28, 2016

I dealt mainly with Jim, Manny and another Sales/Finance guy whose name escapes me, over two days. Jim = polite, but not necessarily warm. Manny (Finacne) = very knowledgeable, polite and friendly. The upper Sales Manager guy who I dealt with on day one (who Jim brought out to negotiate price and whose name I can't remember) = less so. He was, in fact, a little condescending and acted like he and Family Ford were doing ME a favor by taking a whopping *sarcasm alert* $500 off the price of a $14K car!!! This soured the experience for me and in the end because it was the car I wanted and because I felt it was a decent (but certainly not great) deal, I went with Family Ford. Had another dealer had a similar car for a similar price I'm not sure I would've gone back to Family Ford on Day 2, purely because of the experience I had with the upper Sales Manager guy.

J

Jgulick

Jun 28, 2016

Blair Mapp was very helpful when i recently came in to trade in my competitive lease. He made my new leasing experience very hassle free quick! I am very pleased with the service i received!

JA

Jim and Judy Ford super duty owners

Jun 28, 2016

Purchased our second ford from Jim Reed and had the same great experience as last time. This salesman goes above and beyond to help his customers. In addition the price is great.Always Ford

LR

Liza Roberts

Jun 27, 2016

Cathy Reed was very understanding of my needs and recommended the perfect used vehicle to meet those needs. She was professional and personal and treated me with respect. I would recommend her to all my family and friends

F

firefighter670

Jun 25, 2016

From start to finish Bill Reed made my lease experience a very pleasant experience. This is why I am a returning Shakers customer. Bill's no pressure sales style and working with Manny's Pinho's handling of the final financial figures made this customer very comfortable buying at Shaker's Ford Watertown Ct. Thank you also to Linda in service for your help also. Thanks again , Henry J. McGough Watertown CT.

M5

MB 59

Jun 25, 2016

I HAD A GREAT EXPERIENCE WORKING WITH CATHY REED SHE WAS VERY STRONG WITH PRODUCT KNOWLEDGE AND ALSO VERY PERSONABLE .CATHY MADE SURE THAT EVRY THING WAS TO MY LIKING I WOULD RECOMMEND SHAKERS DEALERSHIP AND CATHY IN PARTICULAR VERY HIGHLY

J

JTLapham

Jun 24, 2016

In my capacity as the Executive Director of Shakesperience, I worked with Cathy Reed to acquire a 2015 Ford Transit for transporting combinations of casts and scenery. Cathy's experience shone through as, throughout the process, she solved problems and answered questions before I knew I had them. She was persistent with the highest quality of customer service I've seen. She knows her stuff, so definitely ask for her by name.

MA

Monserrate and Jse

Jun 24, 2016

This is our second car from Shakers. Met with George and we appreciate the no pressure approach. Will recommend family and friends.

F

firemedic4

Jun 23, 2016

Worked with Jim Reed to lease a new 2016 Ford Escape Titanium. Jim was patient, knowledgeable, and we walked away with a great deal on a great car. Highly recommend Jim and the dealership! Manny in finance was also a pleasure to work with. He is down to earth and very kind.

SV

Santosh V.

Jun 23, 2016

Worked with Jim Reed to lease a new 2016 Ford Escape Titanium. Jim was patient, knowledgeable, and we walked away with a great deal on a great car. Highly recommend Jim and the dealership! Manny in finance was also a pleasure to work with. He is down to earth and very kind.

H

Hank

Jun 23, 2016

Linda in service referred me to Bill Reed and everything went smoothly. I purchased a beautiful 2016 Escape in Sunset-Thanks again Linda and Bill.

GP

Grisel P.

Jun 23, 2016

Both Ed Shaker and Cathy Reed were extremely helpful in getting me the car of my dreams. I traded my Mercury Milan for a beautiful Lincoln and everyone was very nice at the dealership.

LM

Luciano M.

Jun 23, 2016

I think you best judge a dealership and by extension the salesperson not so much by your pre-purchase experience but rather the experience after the sale. A minor issue (which was my fault) arose after the car was purchased. The dealership and particularly my salesperson, C. Reed, made every effort to resolve the issue. I am happy to say the situation was resolved to my satisfaction. I would highly recommend the dealership and in particular my salesperson for their first class customer service.

A

antsmarching0917

Jun 22, 2016

We love our car that James C helped us buy! Quick service & Shaker Family Ford cares about their customers! Few cosmetic issues we had were taken care of in a quick turn around! Highly recommend!!

J

jess.miller.3348

Jun 22, 2016

I came in to trade in my old vehicle, I told them what I was looking for, what I would like to pay and a few options I would like my new vehicle to have, and they found exactly what I was looking for and under the terms I had asked for and drove off the same day. This is my second purchase from this dealership and Sal and it was just as pleasant as the first one. I love my new explorer!

BG

bob gill

Jun 21, 2016

My wife and I had previously leased a 2013 Ford Escape from Family Ford and since the 3 year lease was coming to an end we decided to look at a variety of S UV's to see if they would fit our needs. Decided to see if the 2016 Escape would be ok, even though we thought we might go in a different direction. Walked into Family Ford and were greeted by Dom Lacapra. Felt comfortable right off the bat with the way he treated us. No pressure ,just tried to make us feel at ease, which he did. We ended up leasing a new 2016 Escape, mainly because of the way he handled the process. We picked up the new Escape on 6/21/16 and he even remembered that my wife(who is the driver of the Escape) liked the Country and Western station 92.5; he had already programmed it on the radio! I was in Sales for 28 years and the one thing I remembered was that if you took care of the little things(like programming the radio) the customer will always remember you when a big decision has to be made;like getting a new lease in 2019 at Family Ford!

LA

Lloyd and kristine

Jun 21, 2016

The people here are nice. Mr. James Cianciolo is great! He is nice, not arrogant at all or too pushy, but he can be very blunt, and that is what you need when you want to buy a car. He tells you what you need to hear, not what you want to hear. And we like that! Thank you again!

R&

Ron & Cynthia N.

Jun 20, 2016

Dom Lacapra and his team were extremely helpful to me in the purchase of a new MKX and the early trade-in of my leased MKC. They understood my unique situation and were able to provide a good solution. Dom was very accomodating and I felt he had my best interest in mind. This dealership has earned my loyalty and I will be back to them when I need my next car.

JF

Janis F.

Jun 20, 2016

Corey Shaker and Cathy Reed were very helpful in getting us the Edge for our family. The time it took for us to get our car on the day of pick up was a little long. We are very happy with our purchase.

RN

Ronald Naiman

Jun 20, 2016

Dom Lacapra and his team were extremely helpful to me in the purchase of a new MKX and the early trade-in of my leased MKC. They understood my unique situation and were able to provide a good solution. Dom was very accomodating and I felt he had my best interest in mind. This dealership has earned my loyalty and I will be back to them when I need my next car.

B

BettyG

Jun 20, 2016

This is not our first experience with this dealership. Cathy Reed has always made our experience pleasant. She is very knowledgeable professional and courteous. She is the reason we keep coming back. Thank you Cathy.

S

shulzinsky

Jun 19, 2016

The salesman was good, his name was Jim Reed. Would buy from him again. He was very helpful. Price was within by budget and helped me trade in my other vehicle.

MB

MARK BLISS

Jun 19, 2016

CATHY REED WAS THE SALESPERSON I DEALT WITH AND SHE GUIDED ME THROUGH THE PROCESS WITH EXTREMELY GOOD PRODUCT KNOWLEDGE AND AT THE SAME TIME I FOUND CATHY TO BE VERY PERSONABLE THIS IS THE SECOND VEHICLE THAT I HAVE LEASED AND I WILL BE BACK IN THE FUTURE TO EIHTER LEASE OR PURCHASE .I WOULD RECOMEND SHAKERS AND CATHY TO ANY FRIENDS OR FAMILY

M2

Mustang 2015

Jun 18, 2016

Our salesman Blair Mapp made the purchase of the mustang a positive experience. He was able to answer all our questions and was always professional.

CS

Cecelia Stevens

Jun 18, 2016

George Rodriguez is amazing! This is the third car he has helped me purchase through Shaker's Family Ford and like the others, this experience was great. His approach seems to be one size fits one because he takes time to listen to what I need and want out of car from the littlest details to the wishlist items. He knows the stock and helps me pick out the perfect car. At Family Ford I truly feel like a part of the family. Corey Shaker took me on test drives in the past himself and today he made a point to come over with a warm greeting. Ed made sure he said hello as well. Anne, the receptionist, was incredibly friendly, sweet, and helpful in making me comfortable while I waited during the process. Manny Pinto was very forthcoming and informative while sealing the deal and working out the financing and options. He provided me all my options but didn't hard sell to the point it was a turn off. We have had that experience in the past with other dealers and it is awful and uncomfortable. All in all, Shaker's Family Ford is the place I will return to time and time again for my car needs. In case you haven't guessed yet, I just love them all here and can't imagine a better car buying experience anywhere else.

M2

mustang 2015

Jun 18, 2016

Paul Mapp made purchasing the new Mustang a positive experience. He answered all our questions and was very professional and knowledgably.

FO

Field Operations Manager

Jun 17, 2016

Our company purchased two vans this week to add to our fleet. We always seek out Cathy Reed to meet our needs in getting us what we need in a timely manner at a good price. We've been doing business with the Shaker family for many years and they have always looked out for us.

W

woody

Jun 16, 2016

I knew what I was looking for when I went to Shaker Ford. I was only planning on a test drive but I ended up buying. Blair Mapp provided excellent guidance and I would buy from him again.

P

Pres

Jun 16, 2016

I've dealt with Shaker Family Ford and Cathy Reed for many years and several vehicles. Sales and finance staff, service staff and the facility as a whole are top notch.

W

woody

Jun 16, 2016

I knew what I was looking for when I went to Shaker Ford. I was only planning on a test drive but I ended up buying. Blair Mapp provided excellent guidance and I would buy from him again.

R

Rebecca

Jun 16, 2016

My girlfriend referred me to Bill Reed and Shakers and it was a great experience. I purchased a beautiful 2016 Ford Escape. Bill was super and Manny was great in the business office. I would recommend Shakers to anyone in the market for a new vehicle.

M

Maireadsmom

Jun 15, 2016

Bill Reed was exactly what I wanted in a salesperson. I do not like pushy salesman just interested in the sale. I knew what I wanted before I arrived and he provided that and more. Thank you Bill!

C

celtics6

Jun 15, 2016

This was my third Purchase from Shakers and It wont be my last I'm sure. They always make things simple easy and prompt. Very pleased working with everyone there.

B

BrianO

Jun 14, 2016

I had one of my best experiences working with all of the people I came in contact with at Shakers. From my sales person Carlos to the business manager Cindy.

JN

Joseph N.

Jun 14, 2016

Both Ed Shaker and Cathy Reed were very helpful in giving my wife and I all the options we needed to make a decision to purchase the new Ford Escape. We were very pleased with our entire experience.

A

Andres

Jun 14, 2016

I had a great experience at Shakers and purchased a beautiful 2010 GMC Sierra Pickup. Bill Reed was my salesperson and he made everything go smoothly.

B

BO

Jun 14, 2016

This was the first time I had a positive experience purchasing a new car. Congrats to Cory and his crew!

L

lucianomarini

Jun 10, 2016

I think you best judge a dealership and by extension the salesperson not so much by your pre-purchase experience but rather the experience after the sale. A minor issue (which was my fault) arose after the car was purchased. The dealership and particularly my salesperson, C. Reed, made every effort to resolve the issue. I am happy to say the situation was resolved to my satisfaction. I would highly recommend the dealership and in particular my salesperson for their first class customer service.

B

BLS

Jun 10, 2016

Everyone at Shaker Family Ford was so personable and professional that my husband and I immediately felt at ease. The sales staff was kind and sincere throughout the entire process. Domenic Lecapra helped my husband and I through the entire buying process. We would recommend Shaker Family Ford to anyone looking to purchase a new or used vehicle. Thank you Shaker Family Ford Team!

SA

Sergio and Brenda

Jun 10, 2016

Shaker Family Ford is exactly what the names says. My husband and I felt like family the moment we stepped through the door. We were greeted with a warm and friendly face that was neither intimidating or pushy. We immediately felt at home with Dom LaCapras and James Schiavo. They addressed all of our questions and needs with a straight forward and professional attitude that helped guide us in our purchasing process. I highly recommend Shaker Family Ford for your next car purchase. Thank you Ed Shaker, Manny Pinho and everyone else at Shaker Family Ford! We could not be any happier!

M

mrbenta

Jun 8, 2016

our experience with everyone from George the salesmen to Manny the business manager was great. No pressure to buy that day and no pressure to sell us extras. Very professional.

AA

Andy and Christina

Jun 7, 2016

My wife Christina and I had a great experience with George and everyone at Shakers Family Ford. Easy, no pressure approach which is appreciated. Will recommend family and friends!

M

michmike

Jun 5, 2016

We bought 2 cars this year from James C. He knew our needs and found the right car for us both times. Shaker Family Ford truly makes buy a car a pleasant experience. Thank you James.MM

E

Essie

Jun 4, 2016

This was our first time dealing with Shaker Family Ford and Lincoln and it was a pleasure working with Sal Catalano. His knowledge of answering our needs and questions were top notch.

B

Bpittman01

Jun 4, 2016

I would like to thank Sal Catalano and Shaker Family Ford for helping me with the purchase of my 2016 Ford Taurus SHO and assisting me with the rebate and military veterans discount.

F

Fhallenbeck

Jun 4, 2016

We recently purchased a Lincoln MKX from Shaker and Sal Catalano. After purchasing 14 Chevrolets since 1982 we chose another brand, due to Sal's professionalism and the fact that I have been using the dealership for the last three years for maintenance on my Ford Explorer, a company vehicle. From my initial meeting with Sal, to the test ride with my wife and through the delivery of the car, Sal was instrumental in demonstrating to us all of the features of the vehicle., explaining the various financing options available,and defining our needs, ultimately leading to a fantastic experience. It was great to connect with many of the principals of the dealership and look forward to a long relationship with Shaker Family Ford Lincoln.

F

Fhallenbeck

Jun 3, 2016

We recently purchased a Lincoln MKX from Shaker and Sal Catalano. After purchasing 14 Chevrolets since 1982 we chose another brand, due to Sal's professionalism and the fact that I have been using the dealership for the last three years for maintenance on my Ford Explorer, a company vehicle. From my initial meeting with Sal, to the test ride with my wife and through the delivery of the car, Sal was instrumental in demonstrating to us all of the features of the vehicle., explaining the various financing options available,and defining our needs, ultimately leading to a fantastic experience. It was great to connect with many of the principals of the dealership and look forward to a long relationship with Shaker Family Ford Lincoln. Frank and Sherry Hallenbeck

C

cassie06

Jun 2, 2016

I recently leased a 2016 Escape. Jim Reed was professional and courteous. He knew exactly what I was looking for in the Escape. I highly recommend reaching out to him.

C

Cferc

Jun 2, 2016

I didn't know if I wanted to buy or lease a car. Came out knowing exactly what was the best option for me. It was the best experience in customer service.

I

Itm

Jun 1, 2016

I bought my first new car in 13 years yesterday, My salesman, Dom, was fantastic!! Dom made the whole car buying experience pleasant. He was helpful, courteous, and knowledgeable, I will definitely recommend Dom and His fellow coworkers to all my family and friends.

M

MRILEY

May 31, 2016

"Best car buying experience I have ever had!" Without a doubt this was the best car buying experience I have ever had. Ironically, it was under really bad circumstances. My 7 year old car with 135k miles that I had hoped to coax another year out of had a sudden major mechanical problem which basically left it with very little value and not worth fixing. Since I still owed a considerable amount on it I was up the proverbial creek. Dom worked with me as he patiently explained my options. Bottom line - he was able to get me into a great car in way that I could not have imagined

J

johngay

May 30, 2016

Thank you for the great service we received at Shaker. We found a 2011 Ford Ranger on line and drove two hours to the Watertown location and were received by Jim Schiavo and put in touch with a dignified salesperson, Jim Reed. We purchased the Ranger and were accorded the most polite and gracious service one can expect at a car dealership. From, John and Gay Paluch

B

BetsyS.

May 29, 2016

Buying a car can be a stressful ordeal. This was my second purchase from Shakers, Blair Mapp made it easy and worry free, he was personable and had excellent knowledge of the car I purchased. If you want to be in and out of a dealership, find Blair and he will get everything going. I am definitely a loyal customer of Shakers Family Ford.

DR

David Rodriguez

May 28, 2016

Recently purchased a new truck from this dealership. My experience dealing with Dom was pleasant and easy. He wasn't pushy and helped me find the vehicle that matched my exact specifications. It was a simple and hassle free experience. I was happy to give them my business.

DR

David Rodriguez

May 28, 2016

Recently purchased a new truck from this dealership. My experience dealing with Dom was pleasant and easy. He wasn't pushy and helped me find the vehicle that matched my exact specifications. It was a simple and hassle free experience. I was happy to give them my business.

.

May 27, 2016

We had a very good experience. Sales people were not pushy at all and really available to answer questions, emails, phone calls etc. We were very pleased

"F

"Joe from Ohio"

May 27, 2016

What an excellent way to buy a car. Found my dream car on cars.com. The fact that it was in Connecticut and I live in Ohio didn't slow me down. I called Shaker Family Ford Lincoln and was connected to Salvatore Catalano. He not only told me all about the cqr ha took the time to make a video of him going over every inch of it and sent it to me. He assured me that they would do whatever it took to make a the process of dealing with a 600 mile difference a non factor. Upon agreement of terms we set travel arrangements. I was able to fly in to Hartford airpot, about an hours drive from the dealership. Sal picked me up from the airport a gave me first class care the entire time. I got to meet the owner of Shaker Family and was treated first class. One of the most pleasant surprise it was there was no funny business, all the numbers we agreed on on the phone or the same when I got there to sign papers. They even went out of their way to make the out of state factor their problem not mine. Since then I have heard from Sal on several occasions just checking on my safe journey home and if I am still pleased. Not your typical way to buy a car, but Sal and the good people at Shaker Family Ford Lincoln made it amazing and I wouldn't change a moment of it. Thanks cars.com and the Shaker Family.

C

chevy57purple

May 26, 2016

Cathy Reed was are sales person.I have been dealing with this dealership for the past 25 years .I have always had great service.I will continue to return to this dealership and recomend to friends

M

Marcia

May 26, 2016

I replaced a Ford Edge that I loved with another vehicle. I never really loved it. I came into Shaker's looking to get a new Edge. Before I knew it, I'm driving away. Thanks to Sal Catalano making it happen

M

MF

May 26, 2016

My experience was excellent at Shaker's and Sal helped me find the exact vehicle I was looking for. He made it easy and with no extra pressure.

LA

Lila and Tony

May 26, 2016

We have been dealing with Shakers and Bill Reed for several years and the buying process has always been a pleasure. Thanks again Bill, Manny and all the Shaker's.

R

Rolandstg

May 26, 2016

My experience with Shakers Ford Dealership was great. The employees were friendly and made the purchasing process very easy. I will definitely return for future vehicles!

N

new_user

May 25, 2016

Recently bought a car from the Ford and Lincoln dealership with James C. Everything was a simple, price was reasonable, and car is in excellent working condition. James was a big help in getting everything I wanted out of a certified car at the best price possible.

CA

Chis and A

May 25, 2016

We had a very good experience. Sales people were not pushy at all and really available to answer questions, emails, phone calls etc. We were very pleased. Jim R was great!

M

MBF

May 25, 2016

I needed a vehicle to replace my Ford Fusion and I saw a Jeep and Explorer on line at Shaker's that I thought I would like. I didn't like either. Sal Catalano suggested a Ford Edge. I never considered it at all. They let me take it overnight to see if I would like it as much as I did when I first drove it. We're so happy with our new Flex.

J

Janice

May 25, 2016

I needed to replace my car and went to Shaker's to see if I could purchase a new Focus. Sal helped me find the perfect one in a color that I love Ruby Red he called it. I couldn't be happier. Sal even arranged to come to my house to take the plates off a car that I traded in because it couldn't be driven. Shaker's arranged for it to be towed the next day. I recommend Sal and Shaker's.

TR

Tom R.

May 25, 2016

When you walk into this dealership for Sales or Service, you truly feel that your business is appreciated and rewarded! My family owns five Ford vehicles all of which we purchased from Shakers' Family Ford and Cathy Reed. Cindy was also extremely knowledgeable about Ford products and has extensive experience that was a great asset to us while researching appropriate financing options.

AM

Alex M

May 25, 2016

We drove over an hour and a half to Shaker Family Ford. It was worth the drive as we were able to test drive, complete the financing process and drive away in our CPO Ford Flex in less then 3 hours. The whole process was stress free, enjoyable and without any pressure from the sales Staff. Our salesman Dom was great to work with and Cindy in the Finance department is absolutely amazing!! The dealership really lived up to their name Shaker Family Ford as everyone works so well together and one of the owners spent quite a bit of time with us talking about his family and ours. Thank you Shaker Family Ford our Flex is exactly what our family needs!!

B

Bpittman01

May 24, 2016

I would like to thank Sal Catalano and Shaker Family Ford for helping me with the purchase of my 2016 Ford Taurus SHO and assisting me with the rebate and military veterans discount.

M

Mike

May 24, 2016

Without a doubt this was the best car buying experience I have ever had. Ironically, it was under really bad circumstances. My 7 year old car with 135k miles that I had hoped to coax another year out of had a sudden major mechanical problem which basically left it with very little value and not worth fixing. Since I still owed a considerable amount on it I was up the proverbial creek. Dom worked with me as he patiently explained my options. Bottom line - he was able to get me into a great car in way that I could not have imagined.

G

Gina

May 24, 2016

Great experience with the purchase of my new Ford Edge sport. Everyone was very nice. I highly recommend this dealership I'd your shopping for a used car

A

acalderon

May 24, 2016

Today, my 70 year old father purchased a new 2016 ford transit from shakers family ford. I would like to take the time to let you know that being a Chevy guys walking into a ford dealer wasn't easy.Although i was presently surprised with the patient the sale representative took to explain the option and and to set up his cell phone to the vehicle. Thank very much Cathy. For memorial day you guys should display out front a ford f150 black ops edition in honor of all our troops.

A

AJD527

May 24, 2016

Very helpful and friendly staff. Very easy transaction and I couldn't' stop smiling as I drove my car out of the lot. Dom even personally ensured it looked perfect when we arrived to pick it up.

M

Mike

May 24, 2016

Without a doubt this was the best car buying experience I have ever had. Ironically, it was under really bad circumstances. My 7 year old car with 135k miles that I had hoped to coax another year out of had a sudden major mechanical problem which basically left it with very little value and not worth fixing. Since I still owed a considerable amount on it I was up the proverbial creek. Dom worked with me as he patiently explained my options. Bottom line - he was able to get me into a great car in way that I could not have imagined.

G

Gina

May 24, 2016

Great buying experience, would highly recommend the dealer to friends and family

D

Dave

May 24, 2016

My family and I have been dealing with the Shaker family for years and the experience is always a good one. This time I picked up a 2016 Lincoln Navigator and Bill Reed along with Cindy in the business office made sure it went off without a hitch.

J

JCronin

May 23, 2016

This is now the 3rd new car I have bought and I couldn't be more pleased with service we receive at Shaker. Not only with the purchase but with service as well. Jim once again you are a pleasure to work with and as long as you are with Shaker you are my guy. Scot and Manny thank you for making the entire process quick and painless.

LA

Louis and Cecilia

May 23, 2016

My wife and I picked up our new Explorer and everything was perfect. Bill Reed did a super job as did Cindy. Very happy!

AA

Addie and John

May 23, 2016

Very helpful and friendly staff. Very easy transaction and I couldn't stop smiling as I drove my car out of the lot. Dom even personally ensured it looked perfect when we arrived to pick it up. Manny was also excellent at smoothly processing the financial end of the transaction.

C

Carmela

May 23, 2016

I just leased a 2016 Ford Edge from Shakers and everything went smoothly. Bill Reed was professional as always and Manny was great in the business office. Thanks again Bill and Manny.

J

JCronin

May 23, 2016

What a great experience for sales to service and that is why I purchased my 3rd new car from Shaker.

K

Kevin

May 23, 2016

Stopped by browsing for a USED car with a strict budget.. Left with a brand NEW car within budget! Great & friendly staff! James Reed was a huge help, and even committed to being there past his normal working hours to fit my schedule, finalizing everything and to give me the full rundown on the car.

K

ks12345

May 22, 2016

Stopped by browsing for a USED car with a strict budget.. Left with a brand NEW car within budget! Great & friendly staff! James was a huge help, and even committed to being there past his normal working hours to fit my schedule, finalizing everything and to give me the full rundown on the car.

C

CHennessey

May 21, 2016

Bill Reed is the BEST salesman anywhere. Works above and beyond to help you. Ask for him and you won't be disappointed!!! Manny Pinho in their finance office makes the transaction effortless. Thank you Bill, Manny and Ed Shaker for a great experience and PRICE!!

C

Caroline

May 21, 2016

Had a great experience-Bill Reed was super in sales and Manny worked hard in the business office to make it happen.

NB

Nick B.

May 21, 2016

Very happy with my new Ranger, Cathy Reed was very knowledgeable of the truck she was selling. It would help if customer could get a better offer on their trade in.

LC

Larry C.

May 21, 2016

I didn't feel any pressure and Cathy Reed was very professional to work with.

E

Essie

May 20, 2016

This was our first time dealing with Shaker Family Ford and Lincoln and it was a pleasure working with Sal Catalano. His knowledge of answering our needs and questions were top notch.

R

Rojo

May 20, 2016

Shaker Family Ford is very lucky to have Cathy Reed and Cindy Bugbee as employees.Both people are knowledgeable and professional.I would highly recommend buying a vehicle at Shaker Family Ford because of these two people.

G

gmnut

May 20, 2016

Cathy Reed. What can I say. Greatest salesperson I have ever had the pleasure of dealing with. Very knowledgeable with info on the 2009 Saturn that we bought. I will always pass her name on to people that are looking to buy a car.Cindy Bugbee was also great to deal with. The whole experience was super great.Shakers is a fantastic dealership.Thanks,Carl & Nancy Hanson

OH

One Happy Camper

May 20, 2016

This was the easiest car purchase I've ever made. Working with Dom Lacapra was a very pleasant experience. I found the whole Shaker's team to be organized and efficient as well. I've relaly happy with my new Explorer.

OH

One Happy Camper

May 19, 2016

This is the 15th car I've purchased in my lifetime, but the first I've purchased at Shaker's. This was the easiest, most enjoyable car buying experience I've ever had. I dealt with Dom Lacapra. He listened to what I wanted and helped me select the right vehicle. He was attentive from the start. I will go back there for my next vehicle and recommend him, and Shaker's, to all of my friends.

B

Brooms59

May 19, 2016

Bill Reed was there for us from the time we walked thru the door till we drove away with the vehicle at the end of the week. It was a no hassle experience as Bill made sure we were always comfortable with making our deal the best. Bill answered all our questions was able to find the vehicle my wife was looking for.

H

Hugh

May 19, 2016

Great experience. Jim Reed helped at every step. Very professional. No pressure.

H

Happycust

May 18, 2016

James Cianciolo was patient, listen to my needs, asked important questions and was courteous. He seemed sincerely interested, in finding the right solution for my needs. He offered several possibilities from his inventory and was prepared to search for the right vehicle across the dealerships. I would certainly consult James, when I need another car.

F

flstflhr

May 17, 2016

jim reed made the expieriance easy explained everything answering all questions showed the car technology thoroughly looked at vehicle and purchased and pickedup all in one day

F

flstflhr

May 17, 2016

jim reed made the purchasing experience easy at family ford of watertown worth the drive

J

jwoodin34

May 16, 2016

Jim Reed was a great person to work with. Couldn't be happier so far with the purchase. He made sure to take the time to see that I was comfortable with all the technology in my car.

J

Jorge

May 16, 2016

I had a great experience at Shakers while purchasing my new car. Bill Reed was my salesperson and he was straightforward through the whole process. Manny was super in the business office.

HC

Happy customer

May 14, 2016

Purchased a 2016 Ford Escape SE from Shaker Family Ford Lincoln. Blair Mapp was a pleasure to work with. He was very patient with me, informative, professional, & polite! Overall I was very happy & satisfied with my car buying experience and the customer service I received.

A

amanda

May 14, 2016

Leased a 2016 Ford Escape SE from Shaker Family Ford. Blair Mapp was a pleasure to work with. He was very patient with me, polite, informative, & professional. Overall I was very happy & satisfied with my car buying experience & the customer service I received!

T

terry

May 13, 2016

I found my experience to be very pleasant.Blair was knowledgeable upfront and fun to deal with.Blair was a big reason for my decision to purchase a car. above all he was patient.

J

jimvct

May 12, 2016

I have now purchased 4 new Lincolns from Shakers over the past 16 years and I can honestly say what a pleasure it is doing business with both sales and service. I opted once over this time to buy from another dealer due to my like in another manufacturer not sold by Shakers. The experience was satisfactory in sales but the facility, service and complete operation does not compare to what Shakers offers today. I highly recommend Shakers to anyone due to the straight forward attitude, honest personalities and competitive prices. On my recent visit, I went in for a service and walked out the next day with a Pre-Owned certified vehicle. Don't look any further. They will treat you more than fair!

MB

Mary Beth and Dave

May 12, 2016

My husband and I had a great experience at Shakers and purchased a beautiful 2016 Allure Blue Metallic Lincoln MKX. Bill Reed was professional and sincerely helpful. Thanks again Bill.

K

Knight2008

May 11, 2016

Bought a used vehicle from this dealer, just happened to be there for service of another one of our vehicles and decided to show my wife one of those new Ford Raptors they have on the lot. Well my wife wanted none of that but she saw this shiny red F350 they had there. Anyway we decided to buy the vehicle but were leaving the country in 3 days. The Sales person was great to work with, just a deposit and they held the vehicle for 10+ days so we could finish the deal when we got back. Part of the deal was a trade-in that we dropped off the night before we left, they drove me home to make it easier for us to drop the vehicle off - very nice. While we were gone the Sales person stayed in touch and got the vehicle setup with some additional options we wanted. Once we got back everything was ready, due to our personal schedule we could not pickup the vehicle before their accounting department closed, they offered to stay late and wait for us without us even asking. While I realize this was a sale for this dealer I feel they went above and beyond - they always offered, I never once had to ask for anything. It was always about me and my wife and what was good for us. A very nice change indeed from the last time I bought a vehicle from a dealer.

TG

thin guy

May 11, 2016

This is my 17Th auto with the Shaker family and the 15Th with Jim Reed.The level of professionalism is a pleasure to do business with.I do and will recommend Jim Reed and the Shaker Family as the Best dealership experience for the past 30 years.Jack Well

JV

Jim Valentino

May 11, 2016

I have now purchased 4 new Lincolns from Shakers over the past 16 years and I can honestly say what a pleasure it is doing business with both sales and service. I opted once over this time to buy from another dealer due to my like in another manufacturer not sold by Shakers. The experience was satisfactory in sales but the facility, service and complete operation does not compare to what Shakers offers today. I highly recommend Shakers to anyone due to the straight forward attitude, honest personalities and competitive prices. On my recent visit, I went in for a service and walked out the next day with a Pre-Owned certified vehicle. Don't look any further. They will treat you more than fair!

R

Robert

May 11, 2016

My sales representative, James Cianciolo, was friendly and courteous and made my purchasing experience excellent.

JB

Jeff B.

May 10, 2016

I'm now driving a beautiful 2016 Escape. Cathy Reed is an absolute GEM! Very professional, thorough, friendly. Cindy in finance was also a joy to work with; very knowledgeable, patient and thorough!

JI

John I.

May 10, 2016

Friendliness and courtesy very high with everyone I came in contact with from the receptionist to sales and finance. Cathy Reed did an excellent job with my purchase all the way through the process.

BO

Bill O'K

May 9, 2016

Jim Reed and the friendly staff made buying a new vehicle a pleasurable experience.

W

wmrossi27

May 8, 2016

I purchased a new F-150 from Shakers Family Ford From Cathy Reed. Cathy's Knowledge about Ford products was outstanding. She is very professional and assists you with finding the best option of vehicle style and model that fits your needs. My family now owns five Ford vehicles all of which we purchased from Shakers Family Ford. The Customer Service the Shakers family and Associates provide is second to none in the area. Cindy Bugbee Manager Finance, was also extremely knowledgeable about Ford products and has extensive Financing experience that was a great asset to us while researching appropriate financing option. Both Cathy and Cindy were instrumental in our decision to continue as loyal Shakers Family Ford Customers. When you walk into this dealership for Sales or Service, you truly feel that your business is appreciated and rewarded!Tom & Wendy Rossi

NB

Nick Bordiere

May 8, 2016

I grew up with Corey Shakers son, Edward Shaker and ever since I find out he was going into the family business I had my eyes on a truck I always wanted, a Ford F-150. If it wasn't for my buddy Ed I wouldn't have this truck right now. Ed is only 20 years old and seems like he's been in the business for years, he is very helpful, knowledgeable, and bright. I could never see myself dealing with anyone but the Shakers. Thank you so much for making the process one to always remember. I would recommend everyone to go down and see these guys. When you walk in you are greeted immediately making you feel like family. Thank you so much guys, you have a lifetime customer!

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Ford

May 8, 2016

My husband and I were in today to potentially purchase a car. My husband has worked with Shaker's and more specifically Jim Reed many times. We put out on the table exactly what it was we were interested in and willing to do. Jim worked hard to meet us at a comfortable middle ground. They worked out the details and paperwork and we happily left With new wheels.

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Ford

May 7, 2016

My husband and I were in today to potentially purchase a car. My husband has worked with Shaker's and more specifically Jim Reed many times. We put out on the table exactly what it was we were interested in and willing to do. Jim worked hard to meet us at a comfortable middle ground. They worked out the details and paperwork and we happily left with new wheels.

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CR

May 6, 2016

We met with Jim Reed and found him to be honest and fair. He was not pushing us to any particular car and actually found us a car at another dealer which was exactly what we were looking for. We will buy from him again.

RD

Richard D.

May 6, 2016

I had found a used Lincoln online and talked to James C. at Shaker Family Ford Lincoln about this car. He sent me a video of the car and I traveled from Wethersfield to see this car. Cathy Reed was very helpful in showing me all the features of the new Lincoln and I decided to purchase. Overall a great experience with all that assisted me.

MM

Matt M.

May 6, 2016

My wife had her heart set on a quad-seat new Ford Explorer. In the matter of a few hours, with the help of Cathy Reed and Shakers' I was able to please my wife with all the things she was looking for in her new suv!

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Don

May 6, 2016

I went to my local dealer and he helped me find a Mustang GT I really wanted. It was at Shaker's Ford in Watertown, Ct. I contacted the dealership and spoke with Sal. He sent a video and I drove down from Albany to purchase it. He had it ready to go when I got there and in a short time I was driving it home. It was a great experience.

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CR

May 6, 2016

We met with Jim Reed and found him to be honest and fair. He was not pushing us to any particular car and actually located a car at another dealer which was exactly what we were looking for. We will buy from him again.

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nick

May 5, 2016

It is my second truck that i buy from Cathy Reed and I could not be more satisfied with her knowledge of the features of the vehicle. I would recommend anyone to go to Shaker and deal with Cathy.

AA

AJ and Doreen

May 5, 2016

We have had an excellent experience purchasing a CPO F150 from Jim Cianciolo sales consultant at Shakers.

JD

jeff d

May 3, 2016

To start, I called in looking for a specific mason dump, within a day Domenick found me the perfect truck with everything I was asking for!!!! Domenick and the rest of the staff I had delt with made it painless and more than enjoyable. I would recommend shaker ford to everybody.

GR

Gerald R Slota

May 2, 2016

After immediately meeting Sal, I felt comfortable. His knowledge of all the features in the vehicle is excellent. He answered all my questions. I would recommend anyone to go to Shaker Family Ford.

J

jeff912

May 2, 2016

Immediately upon meeting Cathy I felt right at home. Her product knowledge is incredible. She provided me with all my different options and answered all of my questions in a caring, thoughtful manner; without any pressure. She was extremely generous with her time and expertise. Cindy in Finance was also very thorough, knowledgeable and professional. I would definitely recommend the entire Shaker Family team to anyone looking for a new vehicle.

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Hammertime215

May 2, 2016

Had to replace a totaled vehical that was purchased new from Shakers they found me a identical vehical the only good thing about the whole month long experience was that I got to work with all the great people at Shakers again! This dealer rater ap is annoying to work with but shakers is worth the trouble!

GR

Gerald R Slota

May 2, 2016

'After immediately meeting Sal, I felt comfortable. His knowledge of all the features in the vehicle is excellent. He answered all my questions. I would recommend anyone to go to Shaker Family Ford.'

LC

Larry C

May 1, 2016

Ed Shaker along with Cathy Reed were great to work with. Cathy spent a lot of time going over the new vehical and making sure I was comfortable with the car. This is the second punchase and would go back again.

JI

John Intravaia

May 1, 2016

First time purchasing a vehicle at Shaker. So far so good. Friendliness and courtesy was very high with everyone I came in contact with from the receptionist to sales to finance. Cathy Reed did an excellent job with my purchase all the way through the process. She is very knowledgeable and experienced at selling cars and customer service. I intend to service my new Ford Escape at Shaker. Hope it goes just as well. If so, I will continue to do business there on future purchases (company pickup trucks, as well as personal vehicles).

M

mustangguy

Apr 30, 2016

Bought a 2016 Escape this time. My sales consultant Jim Reed made the car buying experience pleasant and professional. When I shop for a new Ford I shop every Ford dealer in CT. This is the third time Shaker Family Ford had in stock the Ford I was looking for.

MA

Mike and Arlene

Apr 30, 2016

We had an accident with our Explorer Sport and Bill Reed had an exact replacement. Everything went smoothly as usual and Cindy was super in the business office.

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FordGirl44

Apr 30, 2016

I have purchased 5 Ford vehicles from Family Ford over the years starting in 1994 with an Explorer for our family .. We have dealt with Jim Reed in every transaction. He is knowledgeable, caring and informative and an all around nice guy. I knew this purchase would be the same. I would definitely visit Jim Reed if you are interested in purchasing a Ford vehicle.

H

Hughland

Apr 29, 2016

From the first phone inquiry till walking out with the keys, Bill Reed was always available to help. Even on his day off, he returned my many texts.

JP

John P.

Apr 29, 2016

Once I explained my wants and needs my salesperson knew exactly what to do. Cathy was extremely knowledgeable and professional. In a few hours I was driving home my new truck.

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lizzy

Apr 29, 2016

Bought a new fusion awd from Dom are salesmen we could not be any happier with the whole expierence ...

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Chris

Apr 29, 2016

I just purchased my dream car at Shaker Family Ford Lincoln. Cathy Reed was very informative with all this car had to offer, I look forward to many years of ownership with this awesome machine!

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Hugh

Apr 29, 2016

Bill Reed and Manny couldn't have helped me more. Competitive price and great service. Very Happy

UD

UNCLES DELI

Apr 28, 2016

BOUGHT A SWEET 16 F150 SPORT PACKAGE WITH THE HOCKEY DECAL ON THE OUTSIDE MY SALESMAN DOM KNEW EVERYTHING ABOUT THE TRUCK IN AND OUT COULDNT BE MORE HAPPIER..

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Joshua

Apr 28, 2016

I didn't think I would drive away in a new car the same day, but Bill Reed made it easy and comfortable. I purchased a beautiful 2014 Ford Fusion. I would recommend Bill and Shakers to anyone in the market for a new vehicle.

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HT

Apr 28, 2016

Bought a new 16 lincoln mkc.Dom Lacapra was our salesperson. We cannot thank him enough it was a big purchase for our 17 year old daughter he assisted in every way.. thanks again.

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DP

Apr 28, 2016

I wanted to see if I could get a new lease for a 2016 Escape. I met with Sal Catalano. They found the perfect one for me and before you know, I'm driving it away. Great experience.

DW

David W.

Apr 26, 2016

Cathy was extremely pleasant to work with, and paid attention to all details in upgrading an existing lease to a new 2016 Ford Explorer.

JR

John R.

Apr 26, 2016

No pressure, extremely friendly, bought a lot of cars in my day and always hated to go to a dealership when ready to buy another due to pressure to buy and being hurried to make a decision. I have to say that I'm almost ready to purchase another car, I have had three Audi's but I'm going to switch to this dealership when I'm ready and ask for Cathy Reed. My husband loves his new car.

GA

George and Louise

Apr 26, 2016

We ordered a 2016 Roush Mustang from Shakers and everything went smoothly. Ed Shaker and Bill Reed were very professional as was Manny in the business office.

K

KevinF150

Apr 25, 2016

For my first experience buying a car on my own Shakers ford was great. Dom Lacapra was great very informative about the truck and made sure all the paper work went smoothly before leaving . Awesome experience

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Repeater

Apr 24, 2016

Great experience working with Blair. Highly recommend him and this dealership as I am a repeat Shaker customer. I will definitely be back. Very fast turn around.

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MBS

Apr 24, 2016

From the moment I stepped on Ford lot I was impressed that I wasn't stalked by overly eager salespeople. Dom Lacapra was knowledgable and with the assitance of Jim Schavio got us not only the exact vehicle that met our needs but the price that worked in our budget! The transaction went smooth, efficient and I definitely feel like I will never go to another dealership! Being a brand new Ford customer they set the bar high!!

TL

TRUck Love

Apr 23, 2016

From the moment I stepped on Ford lot I was impressed that I wasn't stalked by overly eager salespeople. Dom Lacapra was knowledgable and with the assitance of Jim Schavio got us not only the exact vehicle that met our needs but the price that worked in our budget! The transaction went smooth, efficient and I definitely feel like I will never go to another dealership! Being a brand new Ford customer they set the bar high!!

M

Marjorie

Apr 23, 2016

I was in for service on my 2011 Mercury Milan and I ended up purchasing and driving away in a beautiful 2014 Ford Fusion Titanium. Bill Reed was my salesperson and he was very professional and helpful. Thanks again Bill!

MG

Missy G

Apr 22, 2016

James Cianciolo went above and beyond to get me into a car that fit my needs, without the hassles I experienced elsewhere! He even came in to the dealership on his day off to deliver my car...that's dedication! I would recommend him to anyone! Also, Manny in finance fought to get me a better rate that other dealerships. Thank you, Shakers, I love my new car!

MG

Missy G

Apr 22, 2016

Shaker's Family Ford provided outstanding customer service! James Cianciolo went above and beyond to get me into a car that fit my needs, without the hassles I experienced elsewhere! He even came in to the dealership on his day off to deliver my car...that's dedication! I would recommend him to anyone! Thank you, I love my new car!

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Coppj

Apr 22, 2016

Dom Lacapra and Jim Schiavo were excellent to work with and made things so very easy to purchase my new 2016 Ford Fusion. I can't thank them enough! I am very satisfied!

C

coppj

Apr 21, 2016

Dom Lacapra and Jim Schiavo were excellent salesman to work with. The were both very professional and made purchasing my new 2016 Ford Fusion very easy. I am very satisfied! Thanks Dom and Jim!

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Phyllis

Apr 21, 2016

My uncle sent me to see Bill Reed and I got a great deal on a 2010 Ford Fusion. Everything went smoothly thanks to Bill.

DT

Don T.

Apr 21, 2016

It was time to replace my company car and Cathy Reed showed me three different models in the Ford family. I decided on a new Ford Explorer and couldn't be happier with my choice. I continue to go back to Shakers' because of their attention to detail and transparent nature.

LN

Linda N.

Apr 21, 2016

This is my families third purchase from Shaker Family Ford Lincoln. Both Billy and Cathy Reed are very experienced in giving us all our options when it comes to adding or replacing a car. I just purchased my second Escape and am very happy with the new features. My daughter loved my new car so much she purchased one too!

JA

Jermaine and Taryn

Apr 21, 2016

This is my second time leasing a vehicle from Shakers, and they continue to make the sales process simple, easy, and hassle-free. My salesperson, Bill Reed, is always attentive, knowledgeable, personable, and understanding of what is important to me. I asked Bill for a vehicle with similar cargo space to my Ford Explorer, but something more upscale and within the same payment schedule. And he again delivered, going above and beyond to find the Lincoln MKX in the color I wanted most.Thanks, Bill, you've made me a Shaker Ford customer for life.

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brian

Apr 21, 2016

I .Bought a 2016 Mustang from Blair Mapp. He knew the product and was patient in answering all of my questions. I was never pressured like I was at other dealers. It was definitely a positive buying experience

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djel1200

Apr 20, 2016

This is my second time leasing a vehicle from Shaker, and they continue to make the sales process simple, easy, and hassle-free. My salesperson Bill Reed, is always attentive, knowledgeable, personable, and understanding of what is important to me. When I first came to Shaker, I told Bill that I was looking for a vehicle that had enough cargo space. He effortlessly delivered that in a 2013 Ford Explorer. Shaker's car care service extended my love for this dealership, in that they performed all my maintenance work in a timely and professional manner. This time around while shopping for a new vehicle, I asked Bill for a vehicle with similar cargo space and something more upscale but within the same payment schedule. And he again delivered, going above and beyond to find the Lincoln MKX in the color I wanted most. Couldn't be happier! Thanks, Bill, you've made me a Shaker Ford customer for life!

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Brian

Apr 20, 2016

Bought a 2016 Mustang from Blair Mapp. He knew the product and was patient in answering all of my questions. I was never pressured like I was at other dealers. It was definitely a positive buying experience

HA

Hank and Beatrice

Apr 20, 2016

The Shaker Ford Lincoln Kia family has automobile buying down to a science. My salesperson, Bill Reed, was outstanding and a true gentleman. He assisted me with a difficult trade-in of a 2011 Audi Q5. I walked away a very satisfied customer with a 2013 Lincoln MKX. Bill, thanks for everything you did to assist me.

FF

Fusion Fan

Apr 19, 2016

The car I saw on the internet was available and ready when I got there and Jim Reed even made a short video for me of the actual car! He was friendly and knowledgeable about the car's attributes and history and took care of all the details ahead of time, including calling my insurance company, so when Cindy walked me through the documents it was painless! His associate Jim Schiavo was also very helpful and while the two Jims surely wanted to sell me a car, they didn't pressure me too much - LOL! The Fusion was a great buy and a beautiful car! Thanks Cindy, Jim and Jim!

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hlrowlandatsnet.net

Apr 19, 2016

The Shaker Ford/Lincoln/Kia family has automobile buying down to a science. My sales person, Bill Reed was outstanding and true gentleman. He assisted me with a difficult trade-in of a 2011 Audi Q5. I walked away a very satisfied customer with a 2013 Lincoln MKX. Bill, thanks for everything you did to assist me. I purchased my first new car from Cory Shaker in 1980, and that was an excellent experience then and my more recent experience was the same. Each and every member of the dealership family I encountered was very well trained and very knowledgeable. A more important attribute is their willingness to ensure the customer is happy and in my case very happy. Thanks again Shaker Family. SFC Henry "Hank" L. Rowland, U.S. Army Retired.

FF

Fusion Fan

Apr 19, 2016

The car I saw on the internet was available and ready when I got there and Jim Reed even made a short video for me of the actual car! He was friendly and knowledgeable about the car's attributes and history and took care of all the details ahead of time, including calling my insurance company, so when Cindy walked me through the documents it was painless! Thanks Cindy and Jim!

KL

KEVIN LEAHY

Apr 19, 2016

Ordered a F150 2016 direct from Ford. Salesman Dom was great. Gave me great suggestions for the truck which I accepted . Great experience and decent price. Would purchase from them again

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Joe

Apr 19, 2016

Bill Reed made things easy for me again and I drove away in a beautiful 2016 Lincoln MKX. Cindy was super in the business office.

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jadevito

Apr 18, 2016

I was very happy with Shakers Lincoln with the new lease of a Lincoln MKXBill Reed was my salesperson, He is a great guy, an excellent patient listener , and answered all my questions.The service he provides is excellent!!!I would highly recommend you see Bill Reed if you are looking for a person that will spend the time you need to get the proper information when purchasing a car.

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LeeLee

Apr 18, 2016

A friend of mine recommend Mr McMarley very highly,so I called him and from the first phone conversation he was very concern about what I needed and wanted. My brother and I went out to see him . He show us some cars, he made sure that I was comfortable in it.He let me try out a Ford Fusion and I was very please with it.He is very knowledge about the product I felt like he knew what he was talking about it was not just a sale to him he was truly concern about me and my needs.

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Renee

Apr 17, 2016

On April 6, we leased our 4th car from Bill Reed at Shaker.We have been purchasing and leasing cars from Shaker/Family Ford for over 15 years now. Bill made our experience very pleasant and stress-free, he was kind, knowledgeable and very patient. Thank you Bill

KA

Kelly and Tony

Apr 16, 2016

My husband and I went to see his brother Manny,Shaker's business manager, and I drove away in a beautiful 2016 Ford Fusion Hybrid. Bill Reed was our salesperson and he was very helpful as usual. Thanks again Manny and Bill!

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CC123

Apr 16, 2016

Sal Catalano made my car buying experience easy and comfortable. He took the time to explain everything and anything to me about my car and genuinely wanted to help me. I would recommend Sal to a potential car buyer.

KL

Kevin Leahy

Apr 16, 2016

Ordered a F150 2016 direct from Ford. Salesman Dom was great. Gave me great suggestions for the truck which I accepted . Great experience and decent price. Would purchase from them again

K

Kraw986

Apr 15, 2016

I had an amazing experience at Shaker! By the time I walked into Shaker I'd been searching for a new car for three weeks and driven all over Connecticut to countless dealerships. I'd heard it all by the time I went to Shaker and was skeptical about another car dealership. I was impressed immediately. I was greeted right away and taken to the lounge while they found a sales manager. Not that it really matters in the grand scheme of things, but the lounge is beautiful not just cheap chairs and a small tv. James Cianciolo, the sales consultant, came right over and introduced himself. He asked me questions that none of the other sales people even thought to ask. Like I was set on a hatchback and James asked me why. I said for camping and my bike, but when we talked further I realized a bike rack was way more practical which really opened up my options. My budget was $7,000-$11,000 and while most dealers rolled their eyes at this, he took it seriously and found great options within my budget. He was genuine, actually listened to me, and incredibly helpful. I can't express enough how easy James made the process, talking through all my options (like electric vs. hybrid vs. gas). He made the search efficient and we easily narrowed down my options. I decided on Ford Focus SEL (that I love!) and he got me a great price and printed out KBB and NADA quotes that reflected my research. He never pushed any options, but he let me know what was available. He handed me over to Manny who helped me with financing and finalizing all the details. I walked away with a car I love and look forward to going back to Shaker in the future for servicing and more. Thank you James for providing the best possible car buying experience!

RA

Rocco and Betty G.

Apr 14, 2016

I was/am happy with everything. We have been dealing with Cathy Reed for years now and she always comes through for us on what we want and is very helpful to us.

CB

Charles B.

Apr 14, 2016

This is my second purchase from Shaker Family Ford and Cathy. She went the extra mile to get me a Fusion with all the equipment I needed. I'm very happy with the changes they have made in my new car!

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Mike

Apr 14, 2016

I had a great experience at Shakers and drove away in 2016 Mustang GT. Bill Reed was very patient and helpful and Manny made everything go smoothly in the business office.

CF

Cassandra Fercodini

Apr 14, 2016

Jim was a great salesperson! He took the time to get to know you as a person not just a customer. Thank you for my new car, I love it!

RA

Rob and Roseann D

Apr 14, 2016

Jim C was a great salesperson! The overall experience was outstanding!!!!Love the Lincoln!!!! Sincerely, Rob and Roseann D

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Cc123

Apr 14, 2016

Sal Catalano made my car buying experience easy and comfortable. He took the time to explain everything and anything to me about my car and genuinely wanted to help me. I would recommend Sal to a potential car buyer.

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Albert

Apr 14, 2016

I was very pleased with the sales associates Catherine Reef and Manny Pinno. You should have more sales persons as Catherine and Manny. Catherine was very knolageable and heipful to me.

CF

Cassandra Fercodini

Apr 14, 2016

Thank you Jim for helping me find the perfect Ford Fusion. You were an excellent salesperson. Thank you Scott & Cindy for also being very helpful throughout this process. Everyone at Family Ford is very caring and helpful!

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Mario

Apr 13, 2016

I have been buying vehicles from Shakers and Bill Reed for 13 years now. They're open, transparent,cooperative and their Service Department is tops. That's what I get from Shakers, and why I keep coming back. Recently closed the deal on a new 2016 Mustang GT Premium Convertible-NICE!

UL

Union Leasing

Apr 12, 2016

We purchased a new Ford Escape for a local company from Shaker Family Ford. Cathy Reed was always available to answer our questions and get us a competitive price.

JS

John S.

Apr 12, 2016

This was our second purchase of a Ford Explorer from Shaker Family Ford Lincoln. Cathy Reed helped us both times and followed up on everything.

ML

Mike, Linda & Doozy

Apr 12, 2016

We found a Lincoln we wanted at Shakers. Jim C. took our initial car and was super answering all our questions. Dom Lacapra was our sales consultant. He made our trade and purchase a good experience. He took care of the transaction with no hassles and was positive and fun the whole time. Thanks so much.

ML

Mike, Linda, and Doozy

Apr 12, 2016

Shaker Family Ford had the Lincoln we were looking for, even though it was a 5 hour drive we were interested. All questions were answered during our initial call by Jim Cianciolo. We decided to buy the car and travelled to get it. Dom Lacapra was our SalesConsultant. He could not have been more helpful, he had things in order ready to go for our trade and purchase. He took care of and answered our needs and questions. He was a positive and happy person, he made our day enjoyable.

GT

Greg Tarrero

Apr 11, 2016

After deciding to purchase a new vehicle, and a regular user of cars.com; I found a great deal on a Ford F150 At Shaker family Ford in watertown Connecticut. Given that I am from Boston, I decided to go down for a drive and check out the vehicle. Upon my arrival, I was greeted by Dom Lacapra, whom was very proffesional and made me feel comfortable showing great expertise in answering all my questions. Shortly after we went on a test drive, I felt I was in the right place with the right people. Dom's exceptional service and knowledge proved to be the best car buying experience I have had in while. I highly recommend Dom Lacapra If you are interested in a Ford or a Lincoln. If you chedule an appointment with Dom, you will not be disappointed. Great guy, great Service!

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gary55

Apr 11, 2016

Jim Reed great salesperson to work with. 123456789123456789123456789123456789

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CG

Apr 11, 2016

I was amazed on the service my dad and I were given by Sal and Cindy we were there on Friday 4-8-2016 and the dealer ship ended up closing and it didn't faze them at all they just continued to work with us like it was the beginning of the day.

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gary55

Apr 11, 2016

I went from a GMC to a F 250, I worked with Jim Reed outstanding salesperson. Jim was great with all the details and the building of my truck.

D9

david 9912

Apr 11, 2016

Cathy was extremely pleasant to work with, and paid attention to all details in upgrading an existing lease to a new 2016 model Ford Explorer.

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pop

Apr 10, 2016

I was amazed on the service my dad and I were given by Sal and Cindy we were there on Friday 4-8-2016 and the dealer ship ended up closing and it didn't faze them at all they just continued to work with us like it was the beginning of the day.

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JOHN

Apr 9, 2016

I felt like i was with a family member. no pressure,relaxed visit EXTREMELY helpful. out of there way to help to close a lease with another dealership

LD

Lisa D'Emilio

Apr 8, 2016

After doing some research over the past year, I decided to buy a Lincoln MKX. I went to one dealership and then went to Shaker. At Shaker, I dealt with Sal Catalano, the owner Ed Shaker, and Manny Pinho. This was a great experience and they worked with me on the car that I wanted and the monthly payment I could afford. Sal went over the whole vehicle with me inside and out and told me to call with any questions at any time. Ed Shaker sat with me and worked on the numbers and made it affordable. Manny Pinho did my financing and helped me to add some extra options within my budget. It was a great experience, I will go back when I am ready for my next car, and I would recommend them to anyone.

LD

Lisa D'Emilio

Apr 8, 2016

After doing some research over the past year, I decided to buy a Lincoln MKX. I went to one dealership and then went to Shaker. At Shaker, I dealt with Sal Catalano, the owner Ed Shaker, and Manny Pinho. This was a great experience and they worked with me on the car that I wanted and the monthly payment I could afford. Sal went over the whole vehicle with me inside and out and told me to call with any questions at any time. Ed Shaker sat with me and worked on the numbers and made it affordable. Manny Pinho did my financing and helped me to add some extra options within my budget.It was a great experience, I will go back when I am ready for my next car, and I would recommend them to anyone.

M

MNKlemansky

Apr 8, 2016

We found the truck online. When we went to Shaker to look at the truck we were so happy with everyone there. Bill R. worked with us to get the truck and was so friendly and professional. We would definitely recommend Shaker Family Ford. We love our new truck and could not be happier with the service we received!

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Valerie

Apr 8, 2016

Bought a new car - the service was amazing ! This dealership is A+ and goes out of their way to make the customer happy ! You will not regret buying your car here !!

MG

Mario Gutierrez

Apr 7, 2016

Recently closed the deal on a new 2016 Mustang GT Premium Convertible here -- a dream car for me. I have been leasing and/or purchasing vehicles from Shaker's for 13 years now from Bill Reed, and there's a reason for that: They're open, transparent, cooperative and their Service Department is tops. Anyone looking for a Ford or Lincoln automobile should make the trip to Shaker's especially if you are (like me) the type of person who likes the purchase experience to be as simple and hassle-free as possible. I don't want to have to beat you up every step of the way, come to you with competing quotes, etc. -- just give me the best price without forcing me to haggle for it. That's what I get from Shaker's, and why I keep coming back.

NA

Nick and Megan

Apr 6, 2016

My girlfriend and I had a nice experience at Shakers and I drove away in a beautiful 2014 GMC Sierra. Bill Reed was our salesperson and he was super all around. I would recommend Bill and Shakers to others.

JA

John and Patty

Apr 6, 2016

I've owned several Toyotas but decided to look at the Lincoln Navigator at Shakers. I was greeted by Bill Reed who provided all the time I needed and I drove away in a 2016 Navigator L series. Thanks again Bill and Cindy.

NE

New Explorer owner

Apr 6, 2016

I wanted to get a new Explorer Sport to replace my car. I saw one I really liked but it was sold before I could purchase it. Sal worked hard to see if I might like something a little different. Dom convinced me to look at an XLT Explorer. I'm so happy he did.

B

Buco333

Apr 6, 2016

I had a very good experience at Family Ford. Very nice salespeople and nice place.

S

SConway

Apr 5, 2016

My wife and I have now purchased four vehicles from Shaker Family Ford and have always enjoyed a stress-free experience throughout the entire process. We appreciate everyone's attention to detail. From the sales dept. to the service dept., we have always had positive interactions. We have never felt any pressure while shopping/buying and would recommend their dealership to all. All four experiences have truly been effortless and we will be certain to return for our next vehicle.

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RichardC

Apr 5, 2016

Service was great! I was happy to see that even my kids had entertainment while waiting. The salesperson was very knowledgable and patient with us.

S

ScottC78

Apr 5, 2016

My wife and I have now purchased four vehicles from Shaker Family Ford and have always enjoyed a stress-free experience throughout the entire process. We appreciate everyone's attention to detail. From the sales dept. to the service dept., we have always had positive interactions. We have never felt any pressure while shopping/buying and would recommend their dealership to all. All four experiences have truly been effortless and we will be certain to return for our next vehicle.

CE

Charles E.

Apr 4, 2016

James Cianciolo made the purchase of our Transit Wagon easy. And worth the ride from New Britian.

KO

Kevin O

Apr 4, 2016

I bought an Explorer Sport from James Cianciolo and complete deal was fast and easy

D

DonnaL

Apr 4, 2016

My salesman was James Cianciolo, he was wonderful. Provided my husband and I with all the information we needed to make a decision and did not pressure us! He went over every feature in my new vehicle prior to me driving off the parking lot. I would highly recommend James C and the the dealership. Everyone was very pleasant.

SK

Susan Koski

Apr 4, 2016

Cathy was an amazing salesperson! She was enthusiastic without being pushy. She was knowledgeable and professional. The entire dealership had friendly staff and the atmosphere was pleasant and comfortable. I take this into consideration given that my vehicle will be serviced at this location. The dealership also offered many perks that others did not.

K

Kevin

Apr 4, 2016

Recently purchased my limited edition Fiesta ST through Sal. He was professional, courteous, and was a perfect reflection of the dealership. I get nothing but good vibes there, and its always clean and quiet.

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Pam

Apr 4, 2016

On March 29, I purchased a Ford Escape from Sal Catalano. The whole purchase process was effortless, thanks to Sal and Cindy. At no time did I feel pressured. Sal was more than helpful in explaining and setting up my car's technological features. This was no easy feat, as I'll be the first to admit that I am totally inept and clueless in the world of technology. Thanks to Sal and Cindy. I look forward to more hassle-free service with the Shaker's Family.

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Rose

Apr 4, 2016

On April 1, 2016 we stopped in to check out a new Fusion and went home with it the same day. Sal was our salesperson and we were thrilled with his professionalism and accuracy. Everything went smooth and Cindy in the business office was great at her job and thorough in explaining the process. We would recommend Shaker's to all of our friends and family. Thank you, Sal & Cindy!!!!

R

RichardC

Apr 4, 2016

Service was great! I was happy to see that even my kids had entertainment while waiting. The salesperson was very knowledgable and patient with us.

D

DonnaL

Apr 4, 2016

I went to Shaker Ford to look for a new SUV. Not yet sure of what I wanted. I expected to be pressured by a salesperson, so I was prepared. I was pleasantly surprised that is was not at all the case. My husband and I was greeted by a salesman named James Cianciolo and he did not pressure us at all. We test drove 2 vehicles and he provided us with information to make our decision. Every time I contacted him he got right back to me. We decided to purchase a SUV and he and Manny Pinho (finance manager) made the process easy. James went over every feature in the vehicle after the purchase prior to me leaving the dealership so I would have baseline knowledge of my new SUV. He even went so far as to send my husband a picture of us with my new SUV! Great salesman. Thanks James C.Also pleasantly surprised when Mr Shaker came to my husband and I to introduce himself.

SK

S. Koski

Apr 4, 2016

Cathy was an amazing salesperson! She was enthusiastic without being pushy. She was knowledgeable and professional. The entire dealership had friendly staff and the atmosphere was pleasant and comfortable. I take this into consideration given that my vehicle will be serviced at this location. The dealership also offered many perks that others did not.

T

tmliotta87

Apr 4, 2016

I started out looking for a new car because my old one didn't fit my lifestyle anymore. My salesman was Brandon. He was very friendly and worked very hard to find me the right vehicle. I tried to get something new but it didn't fit my budget so I looked at a few used vehicles. I'm now the proud owner of a Ford Edge and happy to be part of the Ford Family.

B3

Buco 333

Apr 4, 2016

Dealership is beautiful. Salesman was very pleasant. I thought it was a pretty good deal for my new Focus. I'm a 4 time repeat customer.

L

Leah

Apr 4, 2016

I was looking for a specific vehicle that I could not find in my area. I used Auto Trader and found the vehicle, but it was about 250 miles away. I contacted the dealership and James Cianciolo got right back in touch with me and sent me a custom video showing me all the car details. Between that and the top notch car fax report, I ended up buying the vehicle and they delivered it to me! James Cianciolo was a pleasure to work with, as was the business manager, Manny Pinho. Together, they made a process that I usually dread so simple - with no pressure - and I am thrilled with my vehicle, to boot! Very professional dealership!

S

SoorajR

Apr 3, 2016

James Cianciolo great no pressure salesman. Walked in shakers ford saying I wnt buy today "it's ok he said it will be a information day". After a test drive on 2013 explorer i saw online for a great price! I was signing papers. Thanks James & Cindy

S

SoorajR

Apr 3, 2016

James Cianciolo great no pressure salesman. Walked in shakers ford saying I wnt buy today "it's ok he said it will be a information day". After a test drive on 2013 explorer i saw online for a great price! I was signing papers. Thanks James & Cindy

S

sch

Apr 1, 2016

When it came time to looking for a new car, I was unsure about the whole thing. But Blair Mapp was able to handle all of my concerns quickly and respectfully. Really enjoying my Fiesta!

R

Rosemary

Apr 1, 2016

On April 1, 2016 we stopped in to check out a new Fusion and went home with it the same day.Sal was our salesperson and we were thrilled with his professionalism and accuracy. Everything went smooth and Cindy in the business office was great at her job and thorough in explaining the process.We would recommend Shaker's to all of our friends and family.Thank you, Sal & Cindy!!!!

L

Liudiciani

Apr 1, 2016

My experience at Shaker was very pleasant. Bill Reed was very kind, caring, accommodating and helpful! Manny Pinho also made my buying expirince a non stressful one. I'll be recommending people to go there, and also be going back myself. Thank you Shakers!

SJ

Shawn J

Mar 31, 2016

Bought a used hyundai for my daughter Dom was a pleasure to seal with..

L

Louisa

Mar 31, 2016

I was very pleased with my experience at Shakers and purchased a beautiful White Platinum Ford Edge. Bill Reed in sales and Manny Pinho in finance were great and made everything go smoothly.

MK

Melissa K

Mar 31, 2016

Dom Lacapra at shakers ford went above and beyond to make us happy customers. I've already started recommending him to my friends and family.

MO

MKS owner

Mar 31, 2016

I saw the perfect car for my family on the Internet at a great price. I live almost 2 hours away from Shaker's. Sal made it so easy. When I told him it would be a great help if they could figure out a way to get the vehicle to me he arranged for and delivered the vehicle himself. I couldn't more happy.

PG

pam's great escape

Mar 31, 2016

On March 29, I purchased a Ford Escape from Sal Catalano. The whole purchase process was effortless, thanks to Sal and Cindy. At no time did I feel pressured. Sal was more than helpful in explaining and setting up my car's technological features. This was no easy feat, as I'll be the first to admit that I am totally inept and clueless in the world of technology. Thanks to Sal and Cindy. I look forward to more hassle-free service with the Shaker's Family.

KS

Kevin S

Mar 31, 2016

Recently purchased my limited edition Fiesta ST through Sal. He was professional, courteous, and was a perfect reflection of the dealership. I get nothing but good vibes there, and its always clean and quiet.

M

Mrk1304

Mar 31, 2016

Dom Lacapra and all the people at shaker ford were amazing. They made the whole car buying process easy. We got everything we wanted and more. Dom went above and beyond!

L

lyonsms

Mar 31, 2016

I just purchased a custom ordered F150 while working with Bill Reed and Ed Shaker. Manny Pinho too on the financial end of things. While purchasing vehicles is not really my favorite thing, the guys were patient, helpful and great at communicating promptly through the process.

D

Donly2020

Mar 31, 2016

I just bought a GMC today James Cianciolo make the deal so easy Great salesman can sell anything I would go back again thanks James.

MA

Mike and Lauren

Mar 30, 2016

We picked up our 2016 F-150 Lariat Crew Cab and the family fits much nicer. Ed Shaker, Bill Reed and Manny Pinho made the experience a pleasure and we would recommend Shakers to anyone looking for a new vehicle.

L

Lily

Mar 30, 2016

They went above and beyond making sure we got the vehicle we were looking for. Sal Catalano even brought the Escape to us in Brooklyn when it was ready. Excellent experience.

HF

Happy Fusion owner

Mar 30, 2016

I was looking for a new Ford Fusion. Sal really made it easy. We found the one I wanted but I had to bring my Dad back the next day and I drove away that day. I wanted all weather mats and Sal made sure they were available for me.

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Wendy

Mar 30, 2016

We wanted to replace our Buick LaCrosse with a new Ford Escape. We worked with Sal and they didn't have a the exact Escape we were looking for. The next day he calls and tells us that vehicle just came off the truck. We came back and got a great deal on it. It couldn't have been easier.

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Frank

Mar 30, 2016

We wanted to see if we could replace our Father's vehicle with a new Lincoln. We received such personalized service from Steve and Ed Shaker along with our sales associate Sal Catalano. He came to our house to show us the MKX and the different features and color choices. It was a great experience overall right through to the detailed review when the vehicle was delivered. We couldn't be happier.

K

Ksirling463

Mar 30, 2016

It's was just all around a very comforting place to be at and also very nice employees who make you feel like you've known them for ever.

LA

Lesli and Ian

Mar 29, 2016

We purchased a used Edge from Shaker Family Ford Lincoln a few weeks ago. Both Manny and Cathy went above and beyond to get us the car for our family. We appreciate all the extra time to make sure we were happy with our purchase.

WA

William and Cathy

Mar 29, 2016

Purchased a new Ford Explorer from Cathy Reed. Everything went smoothly and we are enjoying our new Explorer.

P

Paulette

Mar 29, 2016

I've purchased and leased my fair share of cars over the years (quite a few!) and I can honestly say that I've never had a better experience than with Shaker Family Ford. Jim Reed was awesome -- he was kind, informative, patient and never, ever pushy. He answered my questions, and never faltered on one thing. He helped me pick the best lease option for me (I got a Ford Explorer XLT) and was patient until I decided what I wanted. He was always responsive and always professional. He also took the time to review every feature my new car had and treated me with kindness and respect. I've never had a such a stress free and happy experience buying a car. Ed Shaker was also very helpful and kind; he personally answered some questions that I had and ensured that me and my husband were very happy with our car and buying experience. In Finance, Manny was also wonderful handling the money & financials - it was a painless experience (and that almost never happens!). I'm very glad to have went with Shaker Family Ford. I would highly recommend Jim Reed to everyone : )

J

JEM

Mar 29, 2016

Working with Blair was the best car buying experience I've had. He made sure that all of my questions were answered throughout the time and that I was getting the vehicle that I wanted with all of my desired features. He made sure that was the case and then some!

P

Paulette

Mar 29, 2016

I've purchased and leased my fair share of cars over the years (quite a few!) and I can honestly say that I've never had a better experience than with Shaker Family Ford. Jim Reed was awesome -- he was kind, informative, patient and never, ever pushy. He answered my questions, and never faltered on one thing. He helped me pick the best lease option for me (I got a Ford Explorer XLT) and was patient until I decided what I wanted. He was always responsive and always professional. He also took the time to review every feature my new car had and treated me with kindness and respect. I've never had a such a stress free and happy experience buying a car. Ed Shaker was also very helpful and kind; he personally answered some questions that I had and ensured that me and my husband were very happy with our car and buying experience. In Finance, Manny was also wonderful handling the money & financials - it was a painless experience (and that almost never happens!). I'm very glad to have went with Shaker Family Ford. I would highly recommend Jim Reed to everyone : )

F

frankolivera

Mar 29, 2016

Mr. Reed did an excellent job in tracking the car that I was looking for. His patient in dealing with the other dealer that he found the car was an excellent display of professionalism behavior especially when they did not return his call. Just when it seem that we were able to get this car, Bill kept his cool under pressure to make me feel conformable that he was able to deliver it and he did.Once again, thank you very much for your outstanding professionalism in dealing with people.

GA

George and Barbara

Mar 28, 2016

We had a very good experience at Shakers. Bill Reed was sincerely helpful and allowed us all the time we needed. Manny was great in the business office.

B

BAZZOINI

Mar 28, 2016

Factory ordered a 5.0 mustang with Dom ..Dom was very easy to work with he came and picked me up at my home and brought me to dealership so i could drive my new mustang home thanks again..

E

eddy...

Mar 28, 2016

My experience was very good. Dom was very professional and informative. I highly recommend shakers and Dom as a salesman. Manny was also very professional.

K

Kacem

Mar 28, 2016

I purchased a 12 passenger van from Shakers and the process went smoothly. Bill Reed was my salesperson and he was very thorough and professional.

JM

Jordan Martel

Mar 28, 2016

I worked with Dom over at Shaker and he was extremely professional and upbeat. My fiance and I were into this purchase together and he let us both take the ford out together with our two kids for a testdrive. He showed trust in his customers (my fiance and I) which right off the bat is a plus for us. He did not make things stressful or nag on anything; he let me talk and understood very much where i was coming from with things. Great guy with great personality in which helps him related on a customer base. Recommend Dom with anyone that goes into Shaker!

B

bobbie06483

Mar 28, 2016

This was our 1st purchase at Shaker's and it won't be our last. Bill Reed was our salesperson and he was awesome !!So lucky to work with Bill...with 40 yrs of experience,he handled everything perfectly. So happy we stopped at Shaker's and went home with a brand new Ford.Thank you Bill !!!

J

jordanmm259

Mar 28, 2016

From the start, Dom was extremely upbeat and professional. When i had to cancel my first appointment, he was extremely understanding. When I first met Dom, he right away gave me a great feeling and got to understand my true purpose of being there at Shaker. He worked with me on the specifics and was so friendly to my fiance and I. Every time i do go there now, i will stop in and chat with Dom because he made everything feel like family. Great person with great personality!

B

Bill

Mar 26, 2016

I needed something with a little more room so I called Bill Reed at Shakers. Bill had a beautiful 2014 Expedition and the numbers worked out. Cindy made everything go smooth in the business office. Thanks again Bill!

J

johnjp1

Mar 26, 2016

This was my second purchase at Shaker family ford. Also my second purchase with Cathy Reed as my salesperson. She is second to none! Very professional with an extensive knowledge of the cars and trucks she sales .Cindy Bugbee in finance made the paper work end of the deal go smoothly. Very quick and no surprises!! If you are looking to purchase a new vehicle I strongly urge you to visit Shaker Family Ford and ask to speak with Cathy Reed.

WM

Wayne M

Mar 25, 2016

I had a great experience purchasing my new 2016 F-350 Super Duty TRUCK FROM James Cianciolo. He was a big help setting up costs and organizing the delivery of the truck. He is extremely knowledgable about the product. Management was also helpful. I would highly recommend purchasing from them.

KA

Karl and Tiffany

Mar 24, 2016

My experience at Shakers was a good one. Bill Reed was very professional and let me take all the time I needed to make a decision. Manny was super in the business office and made it happen.

N

Nomar

Mar 24, 2016

Excellent and professional service. Cathy made purchasing a car easy.

BW

Billy woodin

Mar 24, 2016

My family has been buying motorcycle ,Atvs and snowmobiles for over 15yrs from Dom so when i heard he now works at shaker ford i called him right up it always the same when dealing with Dom a great experience he truly cares... Thanks Dom again my wife loves her edge .... Bill Woodin...

BM

Bruce M.

Mar 23, 2016

We needed to add another van to our fleet so we contacted Shakers' and Cathy Reed. We can depend on them to have the vans that we need at a moments notice. We have a fleet of over 150 units so when we need something its' nice to know Shakers' will be able to provide immediate service.

BR

Bruce R.

Mar 23, 2016

We just purchased a new Fusion Hybrid from Shaker Family Ford and we had a very good experience from beginning to end. Our sales associate Cathy Reed was very knowledgeable and did her best to make sure we were completely satisfied. We would go back again.

L

luigi96

Mar 23, 2016

Dealt with Blair Mapp when I bought my truck and he was very helpful and outgoing. Would definitely recommend my friends to him if they were looking to buy a truck! Thank you Blair.

J

Josie

Mar 22, 2016

This was the easiest purchase I've ever made! Thank you Jim Reed and Manny for all your knowledge and detail oriented help!

FL

Frank, Lisa and Amanda

Mar 22, 2016

We bought our second Lincoln in as many months from Bill Reed at Shakers. Bill worked hard to get me the MKZ Hybrid I wanted and made sure everything went smoothly.

DF

DAVES F150

Mar 22, 2016

Purchased a new f150 from Dom could not be happier he worked hard to find me a left over 15 cause i wanted the most amount of rebates thanks Dave

CA

Chris A

Mar 22, 2016

Went in looking to purchase a used 08 f 250 after meeting with Dom and discussing my needs with the help of manny i left in as Brand new 16 f150 i never imagined i would be driving a 2016.. Thank you to Dom and Manny for giving me all my options and not just trying to sell me anything to make a sale .. Chris

E

eddy

Mar 22, 2016

My experience was very good. Dom was very professional and informative. I highly recommend shakers and Dom as a salesman. Manny was also very professional.

J

Josirose01

Mar 22, 2016

Jim Reed made this purchase easy. He answered all of our questions and some before we got to ask. His attention to detail and knowledge of vehicles were comforting. While Jim was finishing up minor details on our Ford Edge Manny finished with all the paperwork and took the time to explain our options and answer all questions! Not to mention the mechanics are attention detailed as well!

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Tina

Mar 20, 2016

Pleased with my first time purchase from Shaker Ford. As a 20+ year ford owner the experience was more important than the sale, I knew what I was looking for and the staff made it happen in the same day!

B

Bet

Mar 20, 2016

We purchased a new car from Shaker's sales agent James Cianciolo. The experience was very good and the sales agent was very patient and seemed to know a good amount about each of the vehicles.

H

harley265

Mar 20, 2016

First time purchase from Shaker Family Ford. Cathy Reed was instrumental in my Mustang Purchase! Great experience from the beginning to the end of my purchase!

PA

Phyllis and Dean

Mar 19, 2016

I was so happy I went to Shakers for my new car. My husband and I know the Shaker family and their salesperson, Bill Reed, was just super. I drove away in a beautiful Ford Fusion AWD.

TP

tarsi, phyllis0428

Mar 18, 2016

This was my first time with a Ford Product and lease. Never have I ever been treated with such respect and compassion. Leasing for the first time can be very stressful, but I was not stressed at all. Bill Reed was so kind and so easy to deal with. He truly made the whole experience very enjoyable. You couldn't deal with a better salesperson. Shakers truly is a family experience! I would highly recommend Shaker Family Ford and Bill Reed!

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Steve

Mar 17, 2016

Doing business at Shakers was a smooth process-I drove away the very same day in my 2016 Escape. Bill Reed was very professional and let me take all the time I needed to make a decision.

J

Jennifer

Mar 17, 2016

This was my second time purchasing a car through shaker family ford and working with Jim reed. He made the process very easy and always available for any questions/concerns.

J

Js22

Mar 17, 2016

This was my second time purchasing a car through shakers. Working with Jim reed on both occasions made the process less stressful and much more easy.

K

Kat

Mar 16, 2016

Just switched from an Audi to my very first Ford and am loving the Fusion experience! Jim Reed was an amazing salesman who provided me with confidence in my decision with absolutely no pressure. He is knowledgeable about the vehicle and spent as much time as I was willing to give him on showing me all the options. Not to mention, he fought to get us a great deal on my trade-in.

K

Katrina

Mar 16, 2016

Just switched from an Audi to my very first Ford and am loving the Fusion experience! Jim Reed was an amazing salesman who provided me with confidence in my decision with absolutely no pressure. He is knowledgeable about the vehicle and spent as much time as I was willing to give him on showing me all the options. Not to mention, he fought to get me a great deal on my trade-in.

AL

Audrey L.

Mar 15, 2016

Purchased my second Focus from Shakers' a few weeks ago. Cathy was very helpful in giving me all my options and even helping me transfer my belongings into my new car. A very pleasant experience.

JA

Jeff and Maureen S.

Mar 15, 2016

We have been doing business with Shaker Family Ford Lincoln and Cathy Reed for many years. Cathy ordered our new Explorer and had it ready a few hours after it came in. We continue to get our cars from Shakers' because it is an easy purchase.

KA

Kerry and Rick

Mar 15, 2016

My husband and I have been buying cars from Bill Reed and Shakers for years. I gave Bill a call to upgrade from our 2005 Escape and we purchased a beautiful 2014 Escape Titanium. Everything went smoothly as usual.

JL

Joe Longo

Mar 15, 2016

Just bought a new truck and had an excellent experience with Blair and Manny. Blair wasn't a pushy salesman at all, was very friendly and knowledgeable. He just asked me what I was looking for and produced it. I'm very happy that I chose Shakers in Watertown. Would recommend it to anyone in need of a vehicle.

L

Lisa

Mar 15, 2016

Purchased a use Escape from Shaker. Never bought a car from this dealership before but they were very professional and no sales pressure at all. Very happy with my purchase.

A

Alan

Mar 14, 2016

I was very happy with the way I was treated at Shakers. Bill Reed was my salesperson and he was very professional and helpful. I purchased a 2012 Ford Escape and I would recommend Bill and Shakers to others.

M

mchappa

Mar 14, 2016

I just purchased a Certified Pre-owned F-150 from Dom Lacapra and he was great to deal with. He always got right back to me when I had questions and made sure that everything we spoke about was taken care of. His attention to detail is great and he really knows these vehicles inside & out. He made the whole process very easy for a demanding guy like me. This is the guy that you want to buy from! Cindy Bugbee was also very helpful on the finance side and made that whole process very easy. I was very impressed with the teamwork.

J

jwl

Mar 14, 2016

Just bought a new truck and had an excellent experience with Blair and Manny. Blair wasn't a pushy salesman at all, was very friendly and knowledgeable. He just asked me what I was looking for and produced it. I'm very happy that I chose Shakers in Watertown. Would recommend it to anyone in need of a vehicle.

L

loverton1

Mar 14, 2016

Never purchased a vehicle from this dealership but the staff was very friendly and no sales pressure at all. Sales representative, Jim Reed, took his time reviewing all the features in the vehicle I was interested in and answered all my questions. Would recommend this dealership.

M

muckleg

Mar 14, 2016

This is the 3rd vehicle I've purchased from this extraordinary dealership. The sales team is great and friendly, and knowledgeable. But Jim Reed is an outstanding no pressure salesperson.

T

TraceyK

Mar 14, 2016

We just bought 2 ford fusions from James Cianciolo in Watertown, it was the best buying experience I've had. He was knowledgeable about his product, friendly, regarded us in a professional manor. The entire staff was very pleasant to deal with. I will defiantly be back when my two children need cars, and will highly recommend them to anyone.

M

mchappa

Mar 14, 2016

I just purchased a Certified Pre-owned F-150 from Dom and he was great to deal with. He always got right back to me when I had questions and made sure that everything we spoke about was taken care of. His attention to detail is great and he really knows these vehicles inside & out. He made the whole process very easy for a demanding guy like me. This is the guy that you want to buy from!Cindy was also very helpful on the finance side and made that whole process very easy. I was very impressed with the teamwork.

K

kerry

Mar 13, 2016

I just bought my 8th car from Shaker's, and have always gone to Bill Reed and he has never disappointed me. They have had my family's business since 1986, and now they are working with our 3rd generation. So if you are looking for a new/used car stop in and see Bill Reed and tell him Kerry Sent you!

J

jilliebean

Mar 13, 2016

Had a great experience, everyone was very helpful and friendly! They showed me all the ins and outs of my new car, I love it!

M

Marys48

Mar 12, 2016

Shakers Family Ford was as good a great experience for purchasing my new 2016 Ford Fusion. My sales representative Dom was very informative and got me exactly what wanted with no hassle. It was friendly experience and I would recommend this dealership to anyone purchasing a vehicle.

M

Mary48

Mar 12, 2016

I recently purchased a new 2016 Ford Fusion and I have to say what is in the name is truly a fact. At Shakers Family Ford it is truly a family experience. Dom was a great salesman and got me everything I needed for the right price. He made the new vehicle purchase very pleasurable with friendly qualities and a very relaxed environment. I am in love with my new purchase and would recommend Shakers Family Ford to everyone I know.

DE

Donna, electric connection

Mar 11, 2016

Having gone and spoke to Jim Reed inquiring about doing a lease, we returned and traded in our 2013 Ford Explorer for a 2016 and opted to lease. Upon deciding on which one we wanted, Jim got us thru the process, and out the door on the same day, 3 and 1/2 hours later, having reviewed all our new features making life easier, and staying late with us. We have been doing business with Jim since 1997 and have always been satisfied with his service. After totaling my mini van 4 years ago, he was there for me, dealing on a Saturday afternoon, helping with a used car I had seen, putting a deposit on it and completing our deal the following Monday after I arrived home. Jim, you are the best, thanks, Donna

MB

Melissa B.

Mar 11, 2016

Just bought a pre-owned F250 from Shaker Family Ford. Great experience. No hassle, no pressure buying. Dom, our salesman, was excellent. He helped us find the right truck to fit our needs and our budget! Manny was also very professional and extremely helpful! Thank you Corey and Shaker Family Ford!

MB

Melissa B.

Mar 11, 2016

We just purchased a used 2015 F250. It was a great experience! Dom, our salesman, was very knowledgable and NOT pushy at all. He was concerned with finding the best vehicle to suit our needs. Corey Shaker personally helped explain the towing parameters for each model pickup! Manny was also very professional and courteous! Thank you to all at Shaker Family Ford for making car buying hassle free!

M

Mary

Mar 10, 2016

I have been doing business with Bill Reed and Shakers for several years and it has always been a good experience. This time I drove away in a beautiful 2016 Lincoln MKZ.

JR

John R.

Mar 10, 2016

I am one of the few people who have owned more than 15 automobiles in my life. So when I found the pickup truck I was looking for at Shaker, I knew what my general expectations should be. (I've never purchased from this dealer). Jim Reed was polite and knowledgeable. He was noticeably curious as to my choice of purchase. (A surprisingly well cared for 2008 Ford Ranger). He may have raised an eyebrow but never made it seem uncomfortable. It was the make, model, engine size, color, and package that I wanted. That's all that mattered. He didn't try to upsell me or convince me as to why I needed a newer, bigger, better, larger model with more options. It was refreshing and I appreciated it. Cindy was great...as well as patient while my wife ran home to pick up forgotten paperwork. I would gladly recommend them to anyone.

M

Marie

Mar 9, 2016

I went and saw Bill Reed and drove away with a 2016 Ford Escape to replace my 2013 Escape. Bill made everything easy as usual.

SL

Samantha L.

Mar 9, 2016

I ordered a new Ford Explorer a few weeks ago. The communication between my salesperson, Cathy Reed was above and beyond. She let me know when to expect my new Explorer and had it ready within a few hours of its' arrival.

AP

Audra P.

Mar 9, 2016

Shaker Ford team and Cathy Reed moved quickly to get me my new truck. I appreciated everyone's time and assistance! This is my second lease and I love the ease of getting from one car to another.

CE

Charlie E

Mar 9, 2016

Jim Cianciolo was one of the best sales people I have ever dealt with.Kudos to the Shaker people for having Jim on their staff

K

Kevin

Mar 9, 2016

Just bought a Ford Explorer from Jim Cianciolo. A great experience, the staff at Shakers is very professional and courteous. Would recommend anyone looking for a Ford or Lincoln to stop by at Shakers and I would definitely ask for Jim C. Thanks Jim for all your help A+ in my book!!!

R&

Ron & Cynthia N.

Mar 9, 2016

I can't be more pleased with my new Lincoln MKC.. But being satisfied with the automobile is only a part of the equation. Being happy with the sales approach and team effort and the deal itself is just as important. Dom Lacapra was an integral part of our satisfaction in dealing with Shaker Ford. He took me out in a new MKC that I was purchasing for my wife. When I came back the next day, my tried out the car but wasn't happy with it. No problem. We tried a different MKC ( the bigger engine and lighter interior) and she was sold. I felt Dom got us the best deal possible and spent the following day going over the electronics with my wife and I. Cindy was also a tremendous help in processing the paperwork and also when I changed my mind on our trade-in. While it was too late to reverse the paperwork, she managed to sell back the car at the same price I received for a trade-in. I appreciate the Shaker family for allowing that to happen. They will have my loyalty and return business as a result in the way they do business.Ron and Cynthia N.

R&

Ron & Cynthia N.

Mar 8, 2016

I can't be more pleased with my new Lincoln MKC.. But being satisfied with the automobile is only a part of the equation. Being happy with the sales approach and team effort and the deal itself is just as important. Dom Lacapra was an integral part of our satisfaction in dealing with Shaker Ford. He took me out in a new MKC that I was purchasing for my wife. When I came back the next day, my tried out the car but wasn't happy with it. No problem. We tried a different MKC ( the bigger engine and lighter interior) and she was sold. I felt Dom got us the best deal possible and spent the following day going over the electronics with my wife and I. Cindy was also a tremendous help in processing the paperwork and also when I changed my mind on our trade-in. While it was too late to reverse the paperwork, she managed to sell back the car at the same price I received for a trade-in. I appreciate the Shaker family for allowing that to happen. They will have my loyalty and return business as a result in the way they do business. Ron and Cynthia N.

K

kevin

Mar 8, 2016

Just bought a Ford Explorer from Jim Cianciolo. A great experience, the staff at Shakers is very professional and courteous. Would recommend anyone looking for a Ford or Lincoln to stop by at Shakers and I would definitely ask for Jim C. Thanks Jim for all your help A+ in my book!!!

H

HAP

Mar 5, 2016

Staff was very friendly, offered me coffee and connected me with a sales person within minutes of arriving. Dom Lacapra was my sales person. He created a profile from the start asking me all the features I am seeking and what price range I was looking to spend. That helped narrow our search and we were able to find the perfect fit within the hour, and that included a test drive. He explained the process and provided me with all the car's history (used car purchase). Dom was very easy to connect with and he offered great tips and was not pushy at all.

DW

Dave W.

Mar 5, 2016

Glad to report that we experienced NO stereotypical car dealership issues in purchasing our brand new Ford Explorer from Shaker Ford. Was assigned to Jim Reed who was excellent to deal with. Jim worked with us in the financing of our new Explorer with our monthly payment being less than we had budgeted for. After the purchase Jim reached out to us checking in to see if we had any issues/concerns after our purchase. Looking forward to taking advantage of Shaker's owner loyalty program as well. Great car buying experience and would recommend Shaker's and Jim Reed to anyone.

J

JimBor

Mar 5, 2016

Another new Ford from the same dealer and the same sales consultant, Bill Reed. Same great experience as we have had several times before. Business manager Manny Pinho was very helpful explaining the leasing program. And Bill Reed took the time to make us familiar with our new Escape before we left the lot. We are satisfied with Shakers and their staff.

D

dwood

Mar 5, 2016

Great car buying experience. Just recently purchased a 2016 Ford Explorer. Was assigned to Jim Reed our sales consultant. Jim was excellent to work with and never felt any pressure to buy during our visits to Shakers. Jim worked with us related to the vehicle financing and were able to come under budget on our monthly payment. After our purchase Jim followed up with us, checking to see if we were enjoying our new SUV and if we had any concerns / issues on our new purchase. Looking forward to taking advantage of Shaker's owner loyalty program as well. Would recommend Shaker's / Jim Reed to anyone.

H

HAP

Mar 5, 2016

Staff was very friendly, offered me coffee and connected me with a sales person within minutes of arriving. Dom Lacapra was my sales person. He created a profile from the start asking me all the features I am seeking and what price range I was looking to spend. That helped narrow our search and we were able to find the perfect fit within the hour, and that included a test drive. He explained the process and provided me with all the car's history (used car purchase). Dom was very easy to connect with and he offered great tips and was not pushy at all.

MA

Mary-Ellen and Lee W.

Mar 4, 2016

Shaker and Cathy Reed made our leasing experience great. Thanks so much for all your effort on our part. We look forward to working with her again.

DM

Denise M.

Mar 4, 2016

I have bought several cars from Shaker Family Ford and Cathy Reed. Both purchased and leased and have been pleased. Cathy not only makes the sale, she follows through with a call to see that you are satisfied. She makes buying a car relaxing, and believe it or not enjoyable.

E

EnergyGene

Mar 4, 2016

The process was simple and the car is great. Ford Flex. Friendly, helpful Sales Agent and Financial Department. In and out, test drive and buy in no time at all.

N

Norine

Mar 3, 2016

My husband and I just bought a Lincoln MKX from Jim C and were very pleased with our buying experience. Jim made the process easy and explained the options of the car with great care. Buying a new car can be a stressful experience but with Jim we felt comfortable that we were making the right choice.

MD

Moira D

Mar 3, 2016

Shakers staff is very knowledgeable, easy to work with, and I never felt any pressure to buy or to hurry and make a decision. Jim Reed worked with me through the whole process. This was the first time I was buying a car myself and I never felt that Shakers was taking advantage of that. I love my new car and Jim made the process as smooth as possible, even when I hit some bumps on my end. I appreciate all their patience and their kindness to this first time car buyer! I would recommend Jim and the whole staff to anyone looking for a quality car and answers to their questions.

M

Mdwyer

Mar 3, 2016

Shakers staff is very knowledgeable, easy to work with, and I never felt any pressure to buy or to hurry and make a decision. Jim Reed worked with me through the whole process. This was the first time I was buying a car myself and I never felt that Shakers was taking advantage of that. I love my new car and Jim made the process as smooth as possible, even when I hit some bumps on my end. I appreciate all their patience and their kindness to this first time car buyer! I would recommend Jim and the whole staff to anyone looking for a quality car and answers to their questions.

LC

Lindsay c

Mar 2, 2016

Very service! Dom was awesome to deal with very personable. I would recommend him to anyone looking to buy a vehicle or simply gain some information

HE

Happy Explorer

Mar 2, 2016

There was no hassle working with Cathy Reed at Shaker Family Ford. She was so helpful and pleasant to work with. When it was time to sign with finance Cyndi Bugbee was super efficient. I was in and out of there in no time!

L

Lindsay4788

Mar 1, 2016

Dom was great to deal with when picking out a new car. I came in with little knowledge about leasing and he answered all of my questions. Very easy to talk to meaning he talked to you like a human being not a sale. I would recommend him to anyone looking to shop around or purchase a new vehicle.

BR

Bruce R

Mar 1, 2016

We just purchased a new car from Shaker Family Ford and we had a very good experience from beginning to end. Our sales associate Cathy Reed was very knowledgeable and did her best to make sure we were completely satisfied. We would go back again.

AS

ABC SUPPLY

Feb 29, 2016

Purchased a new f250 from Dom he could have not made it any easier very easy to work with thanks again Dom and Shakers....

CA

Cindy and Debbie

Feb 29, 2016

We purchased our second Lincoln from Shakers in as many months and are very happy. Bill Reed and Manny made it a smooth transition again.

DA

Darryl Azie

Feb 29, 2016

Better said we trust Domenic Lacapra to help us find the best vehicle to meet our needs. He has helped us source our Focus and now our F250. We couldn't be happier with the quick responses and clear communication to help us with the purchasing process. Thank you Domenic!

M

michmike

Feb 29, 2016

Just came from Shaker Family Ford Lincoln. We didn't know that buying a car could be so easy, thanks to James C. The entire staff was was super friendly and very helpful.. We would definitely recommend! Michlele M

D

dziggy7

Feb 28, 2016

We just love the hometown feel of this dealership. This is the 2nd car we have purchased from Shaker. Domenic Lacapra was extremely helpful in understanding our needs and budget for this truck. We appreciate the time Domenic took in helping us find just the right truck.

M

MelisaSmajilbasic

Feb 28, 2016

Dom was very helpful and did an amazing job working with us! Overall a great experience. I would definitely recommend him to everybody looking to buy a car.

B

BusyFamily

Feb 27, 2016

This is our second car purchase at Shaker, and we will be back! Blair was friendly and helpful and accommodated our busy schedule. Everyone is friendly and professional...even with our toddlers in tow.

A

Avpaolini

Feb 27, 2016

Cathy Reed and the Shaker Ford team moved quickly to get me into my new Ford F-150 lease. I am very appreciated of everyone's time and assistance! Sincerely, Audra Paolini

2

223rock

Feb 27, 2016

This is the third Lincoln Navigator we have purchased from Shaker Family Ford. We have always had an excellent buying experience with them. Straight forward and NO games. That's what we appreciate. Best car dealership around our area (and there are quite a few!) Eddie Shaker is awesome.

E&

Eric & Kelly

Feb 27, 2016

My husband and I knew our search for our daughter's new car was over once we met Bill Reed at Shaker Family Ford! There isn't another dealership that gave us the great customer service that Shaker did. Bill is experienced and sincere! The Certified Used Ford Edge that Bill found for our daughter was in mint condition and the price was right! Thanks to everyone at Shaker for making this car buying experience a nice and easy one for us. We will definitely recommend Bill Reed and Shaker Family Ford to all of our friends and family!

A

APCusano

Feb 27, 2016

This is our second car purchase from Shaker. Blair was super helpful and accommodated our crazy schedule and kids in tow! Thank you Blair and Shaker for consistent quality and service!

MR

Michael R.

Feb 26, 2016

I purchased a certified used F150 from Shakers last week. Cathy was a great help in choosing the truck that would best fit my family. Everyone was very helpful with the entire purchase.

MA

Mr. and Mrs. F

Feb 26, 2016

We purchased a new auto that we ordered with the assistance of Ed Shaker and Cathy Reed. They explained all available options, costs, benefits etc. in a very clear and organized fashion. They made the buying decision easy without making us feel pressured to do anything. They kept us informed regarding the status of our order and when the car arrived went above and beyond to make sure we were comfortable with the new car. We ended up trading in a car on our new purchase and Shakers treated us very fairly. All of the above are the reasons why we buy autos almost exclusively from Shakers. They are an outstanding dealership!

DA

Diane and Mike

Feb 26, 2016

We went to Shaker's to service our F250 and realized it would be best to replace it with an F150. Sal listened to our needs and found us the perfect vehicle. It was a great deal but he didn't stop there. We forgot some things in the truck and he went out of his way to get them out for us. It was a great experience overall.

S

Sabrina

Feb 26, 2016

Going in to the dealer I was reluctant to going through all the typical haggling. When I met Dom I was pleasantly surprised that he did not take that approach. He educated me on the vehicle I was told him I most interested in and he let me move through the process at my own pace, no pressure and no haggling. When it came time to work out a price he gave me a fair price the first time. He made the whole experience very enjoyable and I have an awesome new Ford Explorer!

M

mary

Feb 26, 2016

This is the third vehicle we bought off of Dom and shakers family fors they never seem to diiappoint us.. thanks again guys ...

SV

Steve V

Feb 26, 2016

I was favorably impressed by all personnel with whom I came in contact. From Sal in Sales to Cindy in the business office to the owner, Ed Shaker I couldn't be happier with my new Lincoln MKS.

F

Fusion

Feb 26, 2016

My grandfather went shopping for a new vehicle for me. He went to Shaker's and Sal helped him find a great Fusion. We drove away in it that day. Thanks to Sal and Shaker's.

K&

Kip & Evelyn

Feb 26, 2016

We are happy to be in the SHAKER CAR FAMILY again. Thanks to Jim Reed for helping us with our purchase. He was very helpful & patient with all our questions. We would recommend Family Ford & Jim Reed to our friends.

S

Sabrina

Feb 26, 2016

Going in to the dealer I was reluctant to going through all the typical haggling. When I met Dom I was pleasantly surprised that he did not take that approach. He educated me on the vehicle I was told him I most interested in and he let me move through the process at my own pace, no pressure and no haggling. When it came time to work out a price he gave me a fair price the first time. He made the whole experience very enjoyable and I have an awesome new Ford Explorer!

BA

Barbara and Jim

Feb 25, 2016

My husband and I went to see Bill Reed about a new Escape because our Fusion was getting too difficult to get in and out of. The Escape was the perfect height and we drove away the following day in a beautiful Ruby Red Escape Titanium. Every thing was easy because of Bill and Manny.

ST

Steve T

Feb 25, 2016

Salesman Sal Catalano was outstanding. Answered every question I had, took me on two test rides, explained every option and then showed me each option in a vehicle that was on the lot. We placed an order and he gave me updates every week. Sal made the purchase happen. Great, honest guy.

RA

Reynold and Brian

Feb 25, 2016

My brother-in-law needed a car so we made Shakers one of our stops. We were greeted by Bill Reed who was professional and sincerely helpful in finding the right car for hlm. He drove away a couple of hours later in a beautiful Ford Fusion. Bill and Manny in finance couldn't have made it any easier.

M

Mo

Feb 25, 2016

Took awhile to come to a financial agreement on the lease, but in the long run was a good experience. I also spoke with Ed Shaker re the lease. I've been with this dealership for over 20 years and I want to keep the relationship.

K

Ken

Feb 24, 2016

This is the second new car I have purchased from Shaker Family Ford. Buying cars, either new or used, is not something I look forward too. I did the research on the vehicle I wanted and arranged a test drive. Sal is a great sales rep for Shaker and he and Ed Shaker were able to get the price to where I wanted. Manny and Cindy explained the financing and other options available without high pressure sales tactics to upgrade. A lot of dealers, and other retailers, try to create an "experience" for customers with gimmicks and lip service. Shaker Family Ford gets it and makes buying a car a somewhat enjoyable event through superior customer service, a professional and knowledgeable staff, and treating customers right.

C

CarlMar

Feb 24, 2016

I can't say enough great things about my experience. From start to finish it was great, Sal was excellent and talking for a few minutes with Ed made the time there exceptional. Never did I feel rushed, the test drive was as long as I wanted and more. I do not live to close to this location. I passed 2-3 other dealers to get there but it was the right decision and would go back again. I most likely will even drive there for service to keep all my business with a well deserved place. Thank you!

M

Madeline

Feb 24, 2016

We went in to try the Ford Edge,but when I walked in and saw the Lincoln MKX I was sold. We drove the Edge and we just came back to the Lincoln. With Sals help and offering us many options we got the Lincoln. Best choice ever made. They always make us feel like we are family.

TF

Terence F.

Feb 24, 2016

Cathy Reed did an excellent job on working with me an the budget I had. She went out of her way to work with the leasing company of the car I was turning over to Shakers'. She fully explained all my options and work with me to lease a car that fit my needs. Cindy Bugbee was great walking us thru the final paperwork process. Explaining everything and ensuring we understood before moving on to the next step.

MP

Marty P.

Feb 24, 2016

I've been purchasing and leasing many automobiles and trucks over the years from Shaker Family Ford Lincoln and Cathy Reed. My most recent purchase was the truck of my dreams and I couldn't be happier.

M&

Mary-Ellen & Lee

Feb 24, 2016

Cathy Reed at Shaker made our leasing experience great. We went in to test drive a Escape to possibly replace our current lease. We found it a comfortable car with the options we wanted. With the great rebates that Ford is offering in Febuary we did not want to wait till our old lease was done. She worked hard with other members of the Shaker team to make it happen & we drove out of the dealership with a great new car. Thank you so much for all your effort on our part. Cathy did a great job & we will look forward to working with her again.

V

Valerie

Feb 23, 2016

I was referred to Shakers and Bill Reed and Steve Shaker made the experience a pleasure. I leased a beautiful 2016 MKC and I would recommend Shakers to anyone in the market for a new car.

KA

Kelly and Eric

Feb 23, 2016

Our salesperson at Shakers was Bill Reed and he was professional and efficient through the entire process. We purchased a beautiful 2013 Ford Edge for our daughter in college-thanks again Bill!

ME

marys edge

Feb 23, 2016

Leased a new edge sel from Dom Lacapra had a great expierence and we love the edge thank you again Dom and shakers..

D

DBENNETT

Feb 23, 2016

Bought a certified preowned from Dom and Jim could not be any happier thanks again guys..

KA

KAREN AND JOE

Feb 23, 2016

We recently purchased an Expedition from Shaker. We worked with Dom who was friendly and knowledgeable. We called ahead and he had the vehicle out front waiting for us when we arrived. He was very easy to reach by phone and very good about answering questions. We would definitely buy from Dom and Shaker again.

M

Mark

Feb 23, 2016

I never thought I would drive away in a new Ford Focus the same day I walked in, but I did. Bill Reed was very professional and let me take all the time I needed.

N

Nick

Feb 22, 2016

I had a nice experience at Shakers in purchasing a 2012 Honda Civic. Bill Reed was my salesperson and he and Manny in the business office made everything go smoothly.

BD

Brian D

Feb 22, 2016

I recently bought a new Ford C-Max from James Cianciolo and he made the buying experience great! He went over all aspects of the car and financing details to make the buying process smooth. The dealership is new and clean, as they make you feel comfortable, from sales to service I highly recommend Shaker Ford.

B

brian_d

Feb 22, 2016

I recently bought a new Ford C-Max from James Cianciolo and he made the buying experience great! He went over all aspects of the car and financing details to make the buying process smooth.The dealership is new and clean, as they make you feel comfortable, from sales to service I highly recommend Shaker Ford.

KA

Karen and Joe

Feb 21, 2016

We recently purchased an Expedition from Shaker. We worked with Dom who was friendly and knowledgeable. We called ahead and he had the vehicle out front waiting for us when we arrived. He was very easy to reach by phone and very good about answering questions. We would definitely buy from Dom and Shaker again.

KH

Ken H

Feb 20, 2016

This is the second new car I have purchased from Shaker Family Ford. Buying cars, either new or used, is not something I look forward too. I did the research on the vehicle I wanted and arranged a test drive. Sal is a great sales rep for Shaker and he and Ed Shaker were able to get the price to where I wanted. Manny and Cindy explained the financing and other options available without high pressure sales tactics to upgrade.A lot of dealers, and other retailers, try to create an "experience" for customers with gimmicks and lip service. Shaker Family Ford gets it and makes buying a car a somewhat enjoyable event through superior customer service, a professional and knowledgeable staff, and treating customers right.

SQ

Speed queen

Feb 19, 2016

I have bought several cars from Cathy Reed. Purchased and leased and have been pleased. Always has the patience. She is such a pleasure to do business with. Shakers is very fortunate to have Her on board. Always has gone that extra mile to make sure that I was satisfied. She not only makes the sale, she follows through with a phone call to see that your satisfied. She makes buying a car relaxing, and believe it or not enjoyable. She brings the best out in you? Always have been very satisfied.Denise Mordenti

RH

Roger H.

Feb 18, 2016

I have purchased over a dozen cars from Shaker Family Ford Lincoln and Cathy Reed. I can always depend on a great product and great service from everyone!

MM

Matthew M.

Feb 18, 2016

I purchased a new Escape from Shaker Family Ford a few weeks ago. Everyone was very helpful in getting me my new Escape. I returned for some extra items and Cathy Reed made sure I had a car to use for the day. Overall positive experience.

CA

Claire and Nick

Feb 18, 2016

Working with Shakers has been a pleasure. Our salesman Bill Reed, along with the entire Shaker's staff, is extremely knowledgeable, professional and efficient.

KF

Kenneth Flaherty

Feb 18, 2016

James Cianciolo is great! He spends quality time with his customers and truly helps them choose the right vehicle for their needs and wants. I have dealt with him twice and have had two great car-buying experiences.

KF

Kenneth Flaherty

Feb 17, 2016

James Cianciolo made the auto-buying experience smooth and professional. This is my second time dealing with James, and this is the second time he has helped me make the right vehicle choice for me and my family. The 2016 Ford Explorer Sport is amazing. Thank you for your great service James.

CA

Craig and Annie

Feb 17, 2016

Customer service was top notch and my time was considered. The staff was understanding and knowledgeable to the needs that I had. Bill and Manny were very helpful in the process and made the experience effortless. Would recommend to family and friends.

C

Crab822

Feb 16, 2016

Customer service was top notch and my time was considered. The staff was understanding and knowledgeable to the needs that I had. Bill and Manny were very helpful in the process and made the experience effortless. Would recommend to family and friends.

F

Ford4919

Feb 16, 2016

I have been dealing with Shakers since 1984. I would not even think to go anywhere else. They make you feel like you are a member of their family. . They are knowledgeable, courteous, and take rest pride in their product. Bill Reed could not have been more helpful.

NE

New explorer

Feb 16, 2016

Great customer service. My family and I will continue on using Shakers for all our vehicle purchases.

NE

New explorer

Feb 15, 2016

Great customer service . My family and I will continue on making Shakers Family Ford the place to buy/lease our vehicles. Another great experience with Family Ford.

C&

Claire & Nick

Feb 15, 2016

Working with Shakers during the purchase and servicing of my last four vehicles has been a pleasure. Our salesman Bill Reed, along with the entire Shaker's staff, is extremely knowledgeable, professional and efficient. This is why we keep returning to Shaker's when we are car shopping. The showroom and service areas are clean, bright and customer friendly; the drive-in Service Department is a great convenience.

PP

Pamela P.

Feb 15, 2016

I had a Lincoln Navigator quite a few years ago. I decided I liked that so much in the past that it was time to consider it again. Both Ed Shaker and Cathy Reed made my purchase a pleasurable one and I'm glad I have my Lincoln again.

RH

Rachel H.

Feb 15, 2016

Both Cathy Reed and Cindy Bugbee were very helpful in regards to getting me my new Explorer XLT! Everything went quick and seamless.

2

2Busy

Feb 14, 2016

I appreciated Cathy Reed's efforts to walk me thru the turning in of a non-Ford lease and converting it in to a Ford lease. Cathy treated me with respect while explaining all my options. She went the extra mile to settle the payout of lease with the finance company of the vehicle I was turning in. Cathy did not badger me with calls or emails while we trying to work out a deal. She would promptly answers all my questions. Cindy Bugbee did not rush the finance process and carefully explained all information and documents that I was signing. Overall great experience

M

Mastro

Feb 11, 2016

I just purchased a new 2016 Ford Fusion yesterday.This is my 4th vehicle that I bought from shakers.They make it easy not to shop around. Good price upfront no need to haggle for a batter deal.Jim Reed was an awesome Sales Consultant. Understood my needs and took the extra time to make sure I new how to use the advanced features of this car. Thank You JimEd Shaker as Always really makes you feel like family a hes truly a good guy.Manny Pinho the finance guy made it so easy to go through the paperwork hes knowledgeable and very personable.I would Highly recommend Shakers. do yourself a favor if your thinking of buying a new car or truck.VISIT THEM!you wont be disappointed.

MM

Michael Mastrofrancesco

Feb 11, 2016

I just purchased a 2016 Ford Fusion Yesterday from Shakers. Its my 4th vehicle that I bought from them. Jim Reed was fantastic very knowledgeable Sales Consultant...He spent the extra time with me making sure when I drove off and understood how to use the the advanced functions of this car. Ed shaker outstanding as always he makes you feel like family... And Manny Pinto made it easy to workout the financing. I would Highly recommend Shakers to anyone! At least go visit these people and see for yourself Five Stars

DV

Dan V.

Feb 10, 2016

I went to Family Ford to look at a truck I saw on their website. I met Jim Reed as soon as I walked in and he made me feel at home right away. I took the truck for a test drive and it was exactly what I was looking for so I decided to purchase it. Jim answered all my questions, was very fair on my trade in and made buying the truck super easy. He introduced me to the finance manager, Cindy Bugbee. She was really friendly and made the financing part very easy. She explained everything clearly and had us out of there in no time. My entire experience with Jim and Cindy was great!! Truly knowledgeable and good people. I would definitely buy another vehicle from Family Ford.

D

Dannyv74

Feb 9, 2016

Like most people, going into a dealership to shop for cars can be nerve racking. Walking into Family Ford and meeting Jim Reed, put my mind at ease right away. He was courteous, attentive, and very knowledgeable. I was looking for a specific vehicle and within a few minutes I was test driving the one I wanted. I felt no pressure the entire time I was on the test drive or back at the dealership. Jim took the time to answer all my questions and made me feel comfortable throughout the entire process. I decided to purchase the vehicle, and met the finance manager Cindy. She was polite and very friendly and discussed all of our options and any additional warranties and services that applied to my truck. all in all I couldn't ask for a better experience. Will definitely recommend Jim and Cindy and Family Ford to friends and family.

CA

Craig and Annie

Feb 9, 2016

Everything went smoothly at Shakers and I purchased a 2016 Ford Focus SE. Bill Reed was very patient and thorough and Manny was great in the business office.

C

cjflan32

Feb 8, 2016

My experience at Shaker Ford was excellent from start to finish. Salesman Bill Reed was friendly, informative, attentive and did not push a sale. Finance Manager Manny Pinho was personable and made the financial process very easy. I look forward to returning when my lease ends and recommend this dealer to anyone looking for a car.

A

arelischino6870

Feb 8, 2016

Good service and friendly very helpful bargin nice place good price good Quality Service, nice people courteous, Car ready un time promised . would recommend to friend

D

Diane

Feb 8, 2016

I have been buying cars from Shakers for years. Bill Reed is my salesperson and he is always helpful and professional..This time I drove away in a beautiful 2015 Lincoln MKC. Thanks again Bill!

JT

Joyce T.

Feb 8, 2016

I loved my last Escape so much I purchased another one. Cathy Reed is my go to salesperson for many years. Both my husband and I have purchased several cars and trucks from her and Shaker Family Ford Lincoln over the years. Great dealership in every aspect.

CM

Carl M.

Feb 8, 2016

We saw a truck on the internet and came in to see it. Cathy Reed was able to give us all the information to make a purchase decision and we are happy with our new truck.

KS

Kyle St. Pierre

Feb 7, 2016

Bought a 2016 Ford Fusion on tuesday February 7th and couldn't be any happier. My salesman Jim Reed went above and beyond his normal duties to make the car buying expierence hassle free!! The finance process went over smooth without a hitch thanks to Cindy Bugbee!! Overall a wonderful expierence at Shakers Family Ford in Watertown, CT!!!

C

CarlMar

Feb 5, 2016

I can't say enough great things about my experience. From start to finish it was great, Sal was excellent and talking for a few minutes with Ed made the time there exceptional. Never did I feel rushed, the test drive was as long as I wanted and more. I do not live to close to this location. I passed 2-3 other dealers to get there but it was the right decision and would go back again. I most likely will even drive there for service to keep all my business with a well deserved place. Thank you!

K

Ksaints77

Feb 4, 2016

Jim Reed was an amazing salesman and treated me with respect and made my car buying expierence easy and stress free. Cindy Bugbee made the finance process quick and painless!!!

EG

Ela Giannaccio

Feb 4, 2016

Jim Reed and Cindy was the most healpfull and generous employee available! We absolutely loved a customer service. We drove out in a new car the same day!

A

annik

Feb 4, 2016

Great experience with Shaker and Manny and Dom. Second vehicle purchase from Shaker and I'll be sure to go back. Efficient process and super helpful and friendly throughout it all. Thanks, Shaker family!!

A

ASC

Feb 4, 2016

Great experience dealing with Ed, Manny, and Dom!! Efficient and friendly process throughout. All are genuinely invested in the customer having a good, honest process. Will be back!

DR

DANIEL R

Feb 3, 2016

The Shaker Ford Family team was terrific throughout the sales, finance and follow up process. I had to buy a vehicle for my family vacation around the Christmas Holidays, and they were able to find and secure the vehicle i wanted, quickly. They treat you as a partner and work hard to earn your business and keep you as a loyal customer. We've already put 4,000 mile since buying new in December. They treated me with the same urgency as a service customer as when I was a prospective buyer. I'm personally a Sales VP, so I really appreciated their focus on me, as the customer. Special thanks to Dom Lacapra, who was phenomenal throughout. I think you will be impressed if you buy a vehicle from Shakers.

B

Bob

Feb 3, 2016

Need a new car, See Cathy Reed at Shaker Ford, she will find the perfect fit at a great price. No pressure, good honest dealer, knows her stuff and will treat you right.

EG

Ela Giannaccio

Feb 3, 2016

Jim Reed was a great help. Professional and friendly wit an effort to meet any of a customer expectations. This is our second p leas with Ford in Watertown and we never had any problem at all!!!

O

ourvinn

Feb 2, 2016

Barton VT. 5 hours to Shaker's Family Ford. All Business completed on phone,. 2013 Lincoln MKT delivered to our home.... Thank you James Cianciolo for making this purchase so easy.......

O

ourvinn

Feb 2, 2016

Barton VT. 5 hours to Shaker's Family Ford. All Business completed on phone,. 2013 Lincoln MKT delivered to our home.... Thank you James Cianciolo for making this purchase so easy.......

M

Madeleine

Feb 1, 2016

Came in to trade in our 2006 Escape for a new one. As always, we were treated with courtesy by everyone and we could not be happier with Cathy Reed as our sales representative.

DR

Daniel R.

Feb 1, 2016

The Shaker Ford Family team was terrific throughout the sales, finance and follow up process. I had to buy a vehicle for my family vacation around the Christmas Holidays, and they were able to find and secure the vehicle i wanted, quickly. They treat you as a partner and work hard to earn your business and keep you as a loyal customer. We've already put 4,000 mile since buying new in December. They treated me with the same urgency as a service customer as when I was a prospective buyer. I'm personally a Sales VP, so I really appreciated their focus on me, as the customer. Special thanks to Dom Lacapra, who was phenomenal throughout. I think you will be impressed if you buy a vehicle from Shakers.

ML

Madeline Laviana

Feb 1, 2016

We went in to try the Ford Edge,but when I walked in and saw the Lincoln MKX I was sold. We drove the Edge and we just came back to the Lincoln. With Sals help and offering us many options we got the Lincoln. Best choice ever made. They always make us feel like we are family.

DR

Daniel R.

Feb 1, 2016

The team at Shaker Family Ford did a fantastic job working with me to identify and secure the ideal vehicle for my family. Their tireless efforts from Sales, Service and Finance were terrific, and they were able to fast-track finding a vehicle for my family around the Christmas Holidays. We bought and financed through Shaker's team. We've already put 4,000 miles on the vehicle and had in for oil change. They were as customer-service focused during service as they were when I was a prospective buyer. Special thanks to Dom Lacapra who was phenomenal throughout. I would definitely buy a car from the Shaker team again. Dan

LA

Lisa and Frank

Jan 30, 2016

We went to pick up our new 2016 MKC and everything went smoothly thanks to Bill Reed and Manny Pinho.

D&

Deb & Amanda

Jan 30, 2016

My Mom and I made the last minute decision to visit Ford we weren't big Ford fans. We have been to about 3 dealers and they either showed us cars that showed they weren't listening and was way out of our range. So we just got up and visit Ford. When we got there we were greeted and my mom felt comfortable instantly she got some coffee and we looked around. I already had some ideas of cars to get and we worked with Blair Mapp. He is funny and calm. He let us know what we can do and couldn't do, which was great! He listened to what we were looking for and he also added a car car he thought would work as well, which we did like and added to our choices. We took our test drives and he gave us time to decide. Blair went over everything clearly and honestly and when we met with Cindy she just summed up everything Blair said so we left with everything we needed to know and if we need to we can still call or show up with more questions! After we told Blair our choice ,he even said we made a good one, we got a great deal on the Ford Fusion SE 2014! It was fast,easy and we felt great about it! This is my first time having a Ford and I must say I am now a Ford fan! This was just a purchase I can only imagine what it will be like to have it serviced. I have had my car for a month and I can say this is the only car that I purchased that was worry free for my mom and I! There is so much that we got for a great price! You don't have to worry about you level of finances because Blair, Manny , and Cindy will work with you and they have a large range of options! Once you visit Shakers you won't want to go anywhere else! Thanks Blair!

LM

Lisa M.

Jan 30, 2016

This is our tenth auto from Shaker Family Ford Lincoln and Cathy Reed. We always seek her out to recommend what the best deal is for the business and us personally.

AM

Anthony M.

Jan 30, 2016

We added to our fleet with another Transit Van. Cathy Reed was very helpful in making sure all the additions were made prior to the delivery.

J

JC

Jan 30, 2016

Wanted to treat myself a little with my next car purchase, but didn't want to break the bank. Working with Blair, was able to find an MKZ that hit all of the points on my list. I couldn't be happier with my new car.

P

patpeters

Jan 29, 2016

As the kids start up with sports I've been looking for something that could hold all of their bags and some of their friends if needed. Blair helped make this search an easy one by making me aware of all the options I had available to me. The Escape is exactly what I was looking for. Shake will definitely be the first place I look when we are in the market again.

A

AS

Jan 29, 2016

Couldn't be happier with my experience at Shaker! Looked at a bunch of vehicles with Blair, and was extremely happy after all was said and done!

S

S&G

Jan 29, 2016

Was dreading the car buying process as we began our search for a new vehicle. After working with Blair Mapp, we knew this was going to be different. The whole process from start to finish was a pleasure, and we couldn't be happier with our new car!

UM

UBER MAN

Jan 29, 2016

Purchased several vehicles from this dealer starring back in 1986. Their new facility is top notch,vand their service is as refined as the vehicles rolling off the lot. Thanks to Jim and all the crew for a great buying experience

S

S&G

Jan 29, 2016

Was dreading the car buying process as we began our search for a new vehicle. After working with Blair Mapp, we knew this was going to be different. The whole process from start to finish was a pleasure, and we couldn't be happier with our new car!

JB

Jeremy B

Jan 29, 2016

Mike Goggin was very helpful and really showed me the benefits of this Murano and helped me to understand exactly how good of a deal I was getting. Thanks Shakers for all the help!

ML

Matthew L.

Jan 29, 2016

I came all the way from Rowayton, CT to see a truck I saw online. Cathy Reed was easy to deal with and made sure my new truck was ready the next day.

M

mgett

Jan 28, 2016

My husband and I were looking to buy a car that suits our needs and with a few extra features. With Jim Reed's help we found our perfect car. Even after the car sale was finalized Jim sat with us and went over the features of our new car. Manny was helpful with our financing and warranties. Our experience with this dealership was very positive and we are going to recommend this dealership to our friends and family.

MR

Manny Rocha

Jan 28, 2016

Mike Goggin and Manny did an awesome job of finding out exactly what I needed and getting everything at a reasonable price!

R

RILLSTONE

Jan 28, 2016

Stop in to shaker family ford just looking at ford f150s met Dom Lacapra who happend to have almost the same truck i was looking for as his own personal truck we went over a bunch of different options and i ended up factory ordering one thanks for everything Dom and shakers crew.

HH

Hogs Heaven

Jan 28, 2016

It was a good experience every one was friendly and helpful thanks Dom for everything ...

M

mgett

Jan 28, 2016

My husband and I were looking to buy a car that suits our needs and with a few extra features. With Jim Reed's help we found our perfect car. Even after the car sale was finalized Jim sat with us and went over the features of our new car. Our experience with this dealership was very positive and we are going to recommend this dealership to our friends and family.

T

Tommy

Jan 28, 2016

I purchased another Edge Sport from Shaker's and again Sal helped me all the way. No need to change anything.

MR

Mike R

Jan 28, 2016

Mike Goggin did a great job of helping me to feel like I was getting a great value. I didn't realize the rarity of this truck that I loved so much. He got me out of my Mini Cooper and into an awesome truck. I love it and Mike did a great job

F

Frank

Jan 26, 2016

I went to see a 2013 VW Beetle Shakers had on line. I was greeted by Bill Reed who was very professional and thorough. Cindy was great in the business office and I am enjoying my new VW.

CA

Cindy and Debbie

Jan 26, 2016

We ended up ordering a 2016 MKC in Midnight Sapphire Metallic from Ed Shaker and Bill Reed. The service was great and everything went smoothly.

CG

CODY GIRL

Jan 26, 2016

Everyone at the dealership couldn't have been more polite and friendly. Dom, Manny and Ed listened to what I wanted and provided me with all of the information I needed to make a good decision. Thank you.

B

bradley150

Jan 26, 2016

Was looking for a f150 reg in bronze fire could not find one anywhere i ended up going to shakers and was introduced to Dom who new the f150 in and out we factory ordered one for me truck came in on time and everything went smoothy totally painless..

K

Kelly

Jan 26, 2016

went in looking for a f150 reg cab. met with Dom who happend to be very familiar with them .. Dom took time to go over all the options and packages they offer.. I thought i was gonna have to factory order one seeing as reg cabs are a hard find these days. Dom suggested a 2015 super crew he had with the color i was looking for and with the rebates going on i could buy it for very close to same money as the 2016 reg cab .. thanks Dom and shakers for providing me with more truck for my money..

TR

Tony R

Jan 26, 2016

Mike did a phenomenal job of getting us in and helping us decide between the Chevy Cruze and the Malibu to help us make the right decision. He also was able to help us through the process and stayed over an hour past closing with Cindy so we could take it home the same day! Awesome experience!

L

Louis

Jan 25, 2016

I wanted to replace my Equinox with a preowned Explorer. I came in and worked with Sal. In the end, I fell in love with the Escape. It was perfect for me. I wanted a Moon roof and they were able to get one for me as well. I couldn't be happier.

ST

Segalla's Turnkey

Jan 25, 2016

First time doing business with Shaker and they were a pleasure to deal with. Sal (Sales) worked hard to make this happen and he made us feel comfortable throughout the process.

S

Satisfied122305

Jan 25, 2016

Sal listened to my driving needs and wishes for an edgy drive. Not only did he provide the background, Sal provided an alternative for me to compare. Knowledge of the vehicle and providing options gave me the opportunity to select the car that would satisfy highway safety and a sporty look - just what I wanted. It was a win, win. The facility is amazing and the staff will attempt to satisfy their customers with the utmost professionalism.

JH

Jacqueline H.

Jan 25, 2016

Within a few short hours I was able to drive, purchase and drive away with my new Ford Edge. Thanks Manny and Cathy for making that possible!

GB

George B.

Jan 25, 2016

I traded my older Chevy for a new Fusion. Cathy and Bill Reed made my purchase a breeze.

J

Joe2325

Jan 25, 2016

I had a great experience at Shaker Ford working with Dom. I visited the dealership with an appointment and was quickly able to test drive the CPO Explorer I ended up buying while simultaneously having my trade in appraised. After my visit, I asked for some additional information on the vehicle and Dom responded very quickly with exactly what I asked for. Being a parent of 2, texting is easier sometimes than talking on the phone. Dom understood this and we were able to work through the buying process mostly by texting which was very helpful. I would recommend Shaker and Dom to anyone looking for a great car buying experience.

T

Tammy

Jan 24, 2016

We visited Cathy Reed at Shakers and she made the car buying process such a breeze! She was very informative on the truck & made us feel very confident that we were driving away with a great certified pre owned truck. I would highly recommend Cathy & Shakers for all your car buying needs!

J

Joe2325

Jan 24, 2016

I had a great experience at Shaker Ford working with Dom. I visited the dealership with an appointment and was quickly able to test drive the CPO Explorer I ended up buying while simultaneously having my trade in appraised. After my visit, I asked for some additional information on the vehicle and Dom responded very quickly with exactly what I asked for. Being a parent of 2, texting is easier sometimes than talking on the phone. Dom understood this and we were able to work through the buying process mostly by texting which was very helpful. I would recommend Shaker and Dom to anyone looking for a great car buying experience.

JC

James C

Jan 23, 2016

Wow! I had an awesome buying experience at Shaker Family Ford Lincoln. The customer comes first at this dealership. I was treated with respect and not pressured at all. This was my first new car purchase, and I will buy my next new car from shaker family ford too. If you want a Ford car or truck, just go to shaker family ford Lincoln and you will be happy! Ask for James Cianciolo, he will make your car buying experience enjoyable.

CM

Carol M

Jan 21, 2016

Our experience at Shaker Ford was exceptional. We called about a truck, Sal sent a video to my computer within 10 minutes of the vehicle.

B

BSSR

Jan 21, 2016

Mike & Dom were a pleasure to work with. It was one of the best buying experiences I have had. I was working with 4 different Ford dealerships to find the exact car and Shaker was the only one that could locate the car. Not only did they get the car in record time (where other dealerships were telling me I would have to order it) but it was the best price around as well. I highly recommend this dealership and Mike & Dom to work with. Thank you for making our experience quick & easy.

B

BSSR

Jan 20, 2016

Mike & Dom were great to work with. I shopped a total of 4 Ford dealerships in the area and no one else could get the vehicle we wanted. Not only did they locate the exact vehicle we wanted the same day, they had the best price around. Thanks Mike & Dom for making our buying experience quick and easy. It was a pleasure to work with both of you.

K

krystle30

Jan 20, 2016

My purchasing experience was a pleasure. The dealership had the vehicle I wanted in stock. My sales consultant Cathy was incredibly knowledgeable. She made me feel comfortable and relaxed. I appreciated her patience with me and she listened and responded to all of my questions and concerns. Cindy was equally as helpful in the finance department. She reviewed my paperwork with me and made the process quick and seamless. I am proud to say that I am the new owner of a Shakers Family Ford 2016 Explorer XLT!I highly recommend Shakers Family Ford Lincoln!!!

F

F250SD

Jan 20, 2016

Sal and the staff at Family Ford were outstanding! He spent plenty of time with us making sure we understood of all the cars features and was extremely knowledgeable. Never felt pressured or rushed in any way and made our buying experience a pleasure. This was our first time buying a vehicle from the Shaker Family and without any doubt won't be our last.

D

Dogman

Jan 20, 2016

All parties we were dealing with were very professional. All parties were well versed in the products and services they were offering. They were very polite. The vehicle was prepped properly, and our initial review of all of the cars systems were carefully reviewed with us by Sal.

RJ

Ronald J.

Jan 20, 2016

This is my second Ford Fusion from Shakers'. I was very happy with the service of my last car so decided to purchase another one. Cathy Reed made sure my car was equipped with all the features that I required and had the window tint installed. Another great experience.

NA

Nanci and Ricky R.

Jan 20, 2016

A friend of mine works at Shakers Family Ford Lincoln. Manny recommended a used car that he knew I was looking for. Cathy Reed was very helpful in getting me the car in a timely manner.

K

KCI

Jan 19, 2016

Excellent customer service. James C. is the best car salesman I have ever dealt with. I highly recommend using Shaker for your next vehicle purchase and asking for James C! My car is gorgeous (2016 Ford Fusion)!

CM

Carol M

Jan 17, 2016

Our experience at Shaker Ford was exceptional. We called about a truck, Sal sent a video to my computer within 10 minutes of the vehicle.

W

Wayne

Jan 16, 2016

I was very pleased with how smoothly everything went for me at Shakers. Bill Reed was very professional and I purchased a 2014 E-350 from him. Manny handled all the paperwork and I was on my way.

R

rtsmurf1998

Jan 14, 2016

I went into Shaker's and met my salesperson Mike. He asked me what I was looking for. I told him I would love to get my dream car,a Lincoln Navigator. He went above and beyond to do everything to get me into that vehicle.I would just like to thank him very much for everything me did for me. I never met a salesperson that worked so hard for someone.Thanks so much Mike, your great at what you do.

A

Amy

Jan 14, 2016

We weren't sure what we wanted but we wanted to drive figure out if we could get into an Lincoln MKC. Sal helped us find the exact one we wanted and we drove away in it a few days later. We couldn't be more happy with the no pressure sales. It was a great experience.

R

rtsmurf1988

Jan 14, 2016

I went to Shaker's and met my salesperson Mike. He asked me what I was looking for.I told him the vehicle of my dreams a Lincoln Navigator. He went above and beyond to do everything to get me into that vehicle. I would just like to thank him for everything he did for me. I never met a salesperson that worked so hard for me. Thanks so much Mike, your great at what you do.

C

channelguard

Jan 13, 2016

Had a great experience buying my 2010 Dodge Challenger. It's the car I always wanted and Shaker Family Ford got it for me at more than a reasonable price. Big thanks to Domenic Lacapra and Cindy Bugbee. Dom did all the leg work ahead of time and Cindy had the paperwork ready when we got there. In and out in just over an hour, can't beat that. Fast turn around tine for a fast car!

S

Satisfied122305

Jan 13, 2016

Sal listened to my driving needs and wishes for an edgy drive. Not only did he provide the background, Sal provided an alternative for me to compare. Knowledge of the vehicle and providing options gave me the opportunity to select the car that would satisfy highway safety and a sporty look - just what I wanted. It was a win, win. The facility is amazing and the staff will attempt to satisfy their customers with the utmost professionalism.

M

Maribel

Jan 13, 2016

I went back to Shakers and saw Bill Reed again to replace my 2004 Jeep Liberty which he had sold me. Bill was very patient and I drove away in a beautiful 2012 Steel Blue Ford Escape that same day. Manny was great in the business office and the whole process went smoothly. Thanks again Bill!

L

LVC

Jan 13, 2016

I came down to Shaker's from Massachusetts because they had the exact truck I was looking for. I worked with Sal. He and the Shaker team made it so easy. Great experience.

C

channelguard

Jan 13, 2016

Had a great experience buying my 2010 Dodge Challenger. It's the car I always wanted and Shaker Family Ford got it for me at more than a reasonable price. Big thanks to Domenic Lacapra and Cindy Bugbee. Dom did all the leg work ahead of time and Cindy had the paperwork ready when we got there. In and out in just over an hour, can't beat that. Fast turn around time for a fast car!

A

august21

Jan 12, 2016

James told me I would love my new car and he was telling the truth. James was patient and knowledgeable. Made the daunting car buying task friendly and fun.Manny was also great to work with and made the financing process quick and painless. Thanks Shakers, Happy New Year.

T1

Teddy 12345

Jan 12, 2016

Dom and company were great to work with!! Told them what I needed and were payment needed to b and they met all expectation thank for all the help!!

D&

Debbie & Amanda H.

Jan 12, 2016

My Mom and I made the last minute decision to visit Ford we weren't big Ford fans. We have been to about 3 dealers and they either showed us cars that showed they weren't listening and was way out of our range. So we just got up and visit Ford. When we got there we were greeted and my mom felt comfortable instantly she got some coffee and we looked around. I already had some ideas of cars to get and we worked with Blair Mapp. He is funny and calm. He let us know what we can do and couldn't do, which was great! He listened to what we were looking for and he also added a car car he thought would work as well, which we did like and added to our choices. We took our test drives and he gave us time to decide. Blair went over everything clearly and honestly and when we met with Cindy she just summed up everything Blair said so we left with everything we needed to know and if we need to we can still call or show up with more questions! After we told Blair our choice ,he even said we made a good one, we got a great deal on the Ford Fusion SE 2014! It was fast,easy and we felt great about it! This is my first time having a Ford and I must say I am now a Ford fan! This was just a purchase I can only imagine what it will be like to have it serviced.I have had my car for a week and I can this is the only car that I purchased that was worry free for my mom and I! There is so much that we got for a great price! You don't have to worry about you level of finances because Blair, Manny , and Cindy will work with you and they have a large range of options! Once you visit Shakers you won't want to go anywhere else! Thanks Blair!

S

Steph

Jan 12, 2016

I needed a car ASAP. I was referred to Shakers. I met with James Cianciolo who made the car buying process comfortable, easy and stress free. He found a great car in my price range that I was happy with. I would gladly refer anyone to Shakers.

N

NEO

Jan 12, 2016

I just bought my first ford in about 7 years I spoke with sales man Jim Reed about a use F250.Very helpful, with any questions I had very polite and professional. Very pleased with Jim Reed and Manny Pinho who help me with the finance end of my F250. Looking forward to doing more business with Jim and family ford.

DD

Don D

Jan 12, 2016

This is my 3rd lease from James Cianciolo and sales experience was just as good as the 1st. Amen!

J

Janet

Jan 12, 2016

I had a great experience at Shakers and drove away with a beautiful 2016 Ford Fiesta SE. Bill Reed was super to work with and he and Cindy in the business office made sure everything went smoothly.

T

Teddys

Jan 12, 2016

Was a great expectancy buying from shaker ford Dom and company wer great to work with told them my budget and they met it!!

JC

James Cianciolo/Sales, Manny Pinho/Finance

Jan 12, 2016

I needed a car ASAP. I was referred to Shakers. I met with James Cianciolo who made the car buying process comfortable, easy and stress free. He found a great car in my price range that I was happy with. I would gladly refer anyone to Shakers.

JD

Joe D

Jan 12, 2016

Our salesman, Jim Reed was great! He was upfront and honest, no hidden agendas. He was more than accommodating with the price we wanted to pay for our new Explorer. Everyone at Shakers was very hospitable and friendly. Ed Shaker even came over to my family and I to congratulate us on our recent purchase. If youre looking for a Ford, dont bother going anywhere else! Their business Manager Manny was very forthcoming with all the ancillary dealer options, again, no pushing us in one direction. Thanks! Joe, Amy, Adrianna, and Anthony.

AB

Aaron Brochu

Jan 12, 2016

Very happy I spoke with Jim Reed about buying my 2013 F250 extremely satisfied and looking forward to doing more business with family ford and Jim Reed

JD

Joe D

Jan 11, 2016

Our salesman, Jim Reed was great! He was upfront and honest, no hidden agendas. He was more than accommodating with the price we wanted to pay for our new Explorer. Everyone at Shakers was very hospitable and friendly. Ed Shaker even came over to my family and I to congratulate us on our recent purchase. If youre looking for a Ford, dont bother going anywhere else! Their business Manager Manny was very forthcoming with all the ancillary dealer options, again, no pushing us in one direction. Thanks! Joe, Amy, Adrianna, and Anthony.

C

cody_girl

Jan 11, 2016

Everyone at the dealership couldn't have been more polite and friendly. Dom, Manny and Ed listened to what I wanted and provided me with all of the information I needed to make a good decision. Thank you.

TA

Theresa and John

Jan 11, 2016

We are friends with the Shaker family and they have always treated us right. Bill Reed has always been our salesperson and his patience and sincere helpfulness is greatly appreciated.

J

JimandSue

Jan 10, 2016

My brother in law needed an inexpensive reliable used car. James McCarley was able to find an incredible used car value on the lot that met all his needs for a reasonable price. My BIL is a large guy and had a limited budget, so James kept highlighting the Taurus 2007 Eddie Bauer Edition. Shaker had done an incredible job on servicing the car and the body looked brand new. James was 100% on the money with his recommendation. The whole transaction was painless. Thanks Shaker, James and Cindy!

DA

Diane and George

Jan 9, 2016

From the minute we walked in the door, we were made comfortable. Our salesman Bill answered all our questions and put no pressure on us as we made our decision. Would recommend going to see Bill Reed for any model car that Shakers offers. Great guy!!

OF

Our family

Jan 8, 2016

Shakers is the only place I go for our vehicles. Cathy was awesome and easy to work with to find the right car we were looking for.She will help you to compare and see which one you want to get or what you want on it.

L

lincolnloverdhgh

Jan 8, 2016

From the minute we walked in the door , we were made comfortable. Our salesman Bill answered all our questions and put no pressure on us as we made our decision. Would recommend going to see Bill Reed for any model car that Shakers offers.Great guy!!

CA

Chris and Jeanne

Jan 7, 2016

I stopped into Shakers with my girlfriend to see a truck that was on their website. I was greeted by Bill Reed who proved to be very helpful and professional. I drove away the next day in my 2013 GMC Sierra. Thanks again Bill and Cindy!

O

Omar

Jan 6, 2016

I have never met a more honest, candid, sincere, patient, trustworthy and all around nice guy than sales agent James Cianciolo. He was very accommodating when I was looking for a vehicle during a busy holiday season. I will recommend him to everyone looking for a vehicle. Thank you James!

D

dogman

Jan 6, 2016

All parties we were dealing with were very professional. All parties were well versed in the products and services they were offering. They were very polite. The vehicle was prepped properly, and our initial review of all of the cars systems were carefully reviewed with us by Sal.

J

Johanna

Jan 6, 2016

I was very impressed with their customer service, my sales associate Dominick was absolutely great. He made my car shopping expeirence easy. He was very attentive, courteous and knowlegeble. I will definitely recommend this dealer to my friends. Thank you!

K

kristine24

Jan 5, 2016

I would highly recommend working with Domenic Lacapra. This is our 2nd car in a year we have purchased from him this dealership all due to him!

B

Beto

Jan 5, 2016

excellent service in shaker family ford Thank you for helping me to buy my first new car always will recommend you to all Thank you

F

F250SD

Jan 4, 2016

Jim and the staff at Family Ford were outstanding! He spent plenty of time with us making sure we understood all of the cars features and was extremely knowledgeable. Never felt pressured or rushed in any way and made our buying experience a pleasure. This was our first time buying a vehicle from the Shaker Family and without any doubt won't be our last.

I

IronicByNature

Jan 4, 2016

The staff is friendly and polite. Extremely helpful getting my needs met. Surprisingly efficient and I'm glad I chose to buy a car here.

DE

DL EXPLORER

Jan 4, 2016

Went in looking at ford explorers we met Dom L who was very nice, friendly and funny i really didnt like the ones i saw some had to many options some had not enough Dom suggested that we factory order one so im only paying for the options that i want .. we ended up taking his advice and were so happy he didnt try to push us on one that we didnt want . Thanks Dom and shakers customer for life .....

E

EmilyT

Jan 4, 2016

So happy I got my new Fusion from Shaker's!! Traded in my old Hyundai and the sales team was awesome to help keep me in a price range I could afford! The upgraded my vehicle too for only a few dollars more! So excited and happy!!!

I

IronicByNature

Jan 4, 2016

Everyone at shaker's was extremely polite and professional. When my plans didn't work out as according to plan, they were very helpful and accommodating to my needs and requests. Mike G. did everything in his power to get me into a car. I would definitely recommend Shaker Ford.

S

shannn83

Jan 4, 2016

Staff was really great... Mike Goggin and Manny Pinho were really awesome and helpful to get me a great deal and in and out of the dealership quickly!

F

Fusion88

Jan 3, 2016

Shakers did an awesome job of letting me know how the process all was going to go on. I love my Ford Fusion and I'm very happy of how smooth the entire process was. Mike Goggin did a great job

M

mesharon123

Jan 2, 2016

The best experience we've ever had buying a car. James C not only found exactly what we were looking for but went above and beyond to make it happen within our time-frame. Great service from a really nice person. Thank you!

NE

new edge driver

Jan 2, 2016

The whole experience of with Shaker Ford and Dom L was great. Dom took his time to make sure I got a vehicle I was going to be happy with and I love the free oil changes and free services!! I really appreciated the call after my purchase to make sure I didn't have any questions,or concerns with the techie. I will recommend Shaker Ford and Dom L. to my family and friends!!

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Meg

Jan 2, 2016

The best experience we've ever had buying a car. James C not only found exactly what we were looking for but went above and beyond to make it happen within our time-frame. Great service from a really nice person. Thank you!

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MP

Jan 1, 2016

Jim Ciancolo provided great customer service for the vehicle I was interested in purchasing. Would recommend the dealership and sales and finance representatives to others who are looking to buy carsManny Pinho was great with all the paperwork in explaining what had to be filled out. MP

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F150 Fan

Jan 1, 2016

Dom did a great job identifying my specific requirements and then finding the care that best met my needs and my budget. 24 hour turnaround was wonderful!

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Fusion2016

Jan 1, 2016

A pleasure doing business with Shaker for the second time in a year. They made sure that my new car met my requirements and my budget. Thank you for a 24 hour turnaround!

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Three Wing Aviation

Dec 31, 2015

All of the folks at Shaker Family Ford made purchasing a work truck an easy affair. From Corey and Ed Shaker, to Jim Cianciolo and Cindy Bugbee you could not have asked for better. Thank you!

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ThreeWingAviation

Dec 30, 2015

All of the folks at Shaker Family Ford made purchasing a work truck an easy affair. From Corey and Ed Shaker, to Jim Cianciolo and Cindy Bugbee you could not have asked for better. Thank you!

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karen

Dec 30, 2015

Jim had everything set for us, cool, calm and collected. Only way thatwe want to spend an afternoon at a dealership. No hassle, listened to ourneeds and wants. After six vehicle purchases with Jim and Family Ford...we will be backfor our next purchase. Thanks, Jim

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capugliese

Dec 30, 2015

Cathy Reed is very efficient,very knowlegable sales person. She explains all the features of the Ford platinum, which are many, and makes it easier to learn navigating 747 like controls.I have been buying Ford products from Cathy and Shakers for at least 20 years.Very satisfied with the excellent way I am treated. Cathy will go out of her way to make it easier to purchase ,She often brings vehicles to my office for approval (or dissaproval) saving me time.

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j,herbert1981

Dec 30, 2015

bill gave lots of information and never pushed the sale but gave all pros and cons. I would highly recommend using him in the future or to a friend.

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cap

Dec 30, 2015

Shakers and Cathy Reed make buying a new vehicle easy. Great service of vehicle at New haven Rd Naugatuck center. Great mecanics, pleasent front desk person.

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walsh

Dec 29, 2015

Drove from ny to look at a used 2015 cruz with 6,000 miles met Dom L who treated us like family and came thru on everything he promised .. thank you

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Josh and Holly

Dec 29, 2015

Our company has been doing business with Shakers and Bill Reed for years. Bill made sure everything went smoothly and Cindy did the same in the business office.

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AKas

Dec 27, 2015

James Reed is amazing to work with he is kind and patient and will really work with you to make sure you as a person and as their customer are comfortable with your purchase. The first time we went we didn't end up finding the deal we were looking for they didn't call every hour continually trying to sell us something. Then a few months later we found a car online that looked promising we stopped in and asked to work with James again that day we drove off the lot with my new Escape! Also Cindy Bugbee did out paperwork and loan work she got me an amazing rate and all the paper work wasn't scary it was simple and she explained everything so we understood it completely!

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Ranger

Dec 27, 2015

Our buying experience was very positive and smooth. Their pricing and finance options were very good. They delivered the used truck ready for pickup and fulfilled our tight schedule. We would recommend this dealership.

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Ranger

Dec 27, 2015

Our buying experience was very positive and smooth. Their pricing and finance options were very good. They delivered the used truck ready for pickup and fulfilled our tight schedule. We would recommend this dealership.

AK

Amanda Kas

Dec 27, 2015

James Reed is amazing to work with he is kind and patient and will really work with you to make sure you as a person and as their customer are comfortable with your purchase. The first time we went we didn't end up finding the deal we were looking for they didn't call every hour continually trying to sell us something. Then a few months later we found a car online that looked promising we stopped in and asked to work with James again that day we drove off the lot with my new Escape! Also Cindy Bugbee did out paperwork and loan work she got me an amazing rate and all the paper work wasn't scary it was simple and she explained everything so we understood it completely!

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Joe

Dec 26, 2015

Very pleasant experience, everyone there went out of their way to make sure that I felt right at home.From the receptionist at the front door to members of the Shaker family, they could not do enough for me. Jim Reed went above and beyond to find the exact vehicle I wanted, and made sure I did not drive away until he reviewed with me all the options and features of my new car. In all, a great facility, wonderful people, very positive experience.

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beaner254f350

Dec 26, 2015

After going through many online Ford site looking for a F350 with a V-plow and trying to find the best deal. I realized some of the better deals were in Mass. We live in Connecticut. So I took a trip one a Saturday up to look at three truck that were listed at two dealers online only to find they were all sold. We drove back to Connecticut and looked online again and found Shaker Family Ford in Watertown. Don't know how we missed it all the other times we were looking. To make a long story a little shorter. We called but the had already closed so we went there on Monday morning. Luckily we were dealing with James Cianciolo who found the truck got a V-blade on it and by the afternoon we were driving home in our new 2016 Ford F350 truck with a fisher V-blade. I highly recommend Shaker Ford. They went out of the way to get us what we wanted and at a great deal.Thanks You Tom & Joy P.

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Joe

Dec 26, 2015

Very pleasant experience, everyone there went out of their way to make sure that I felt right at home. From the receptionist at the front door to members of the Shaker family, they could not do enough for me. Jim Reed went above and beyond to find the exact vehicle I wanted, and made sure I did not drive away until he reviewed with me all the options and features of my new car. In all, a great facility, wonderful people, very positive experience.

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JOHNC

Dec 26, 2015

Saw Shakers had a Awd fusion on lot stopped by and talked to Dom Lacapra who ive know for years my wife was a at work and could not drive the car Dom let me take it for the night so my wife could see it and drive it. Thanks again Dom ans Shakers for making this so easy!!!

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George R.

Dec 26, 2015

My experience with the salesperson(Cathy Reed), she was knowledgeable of the product and provided me with the tools to design my selection. She followed up with me and kept me abreast of the delivery progress. We appreciate her efforts and would recommend to others.

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JakeFromStateFarm

Dec 24, 2015

My experience at Shaker Ford has been absolutely amazing. I came in ready to give up on the last 2 months of my current lease and start with a new one with Ford. Catherine Reed actually talked several options over with me on what to do next. She actually set me up with a special order vehicle to satisfy my current lease and to get the exact car I wanted just in time of the close of my contract. There's a lot to be said for a highly knowledgeable sales person. Every experience there has been warm welcoming and honestly Ford had great rebates and programs going on - all in all I am very satisfied with my experience.

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Bikerct

Dec 22, 2015

Cathy Reed was was a breathe of fresh air to car buying. She was informative, pleasant, patient in our leasing a new flex. She found a car nearby that was an exact match for amentites that we wanted and we drove away in it two days later without any complications, or sales pressure.

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Salsoul33

Dec 20, 2015

I gotta say,shopping around for a car and ending up atShakers all the way from the Bronx was the best decision ever!! Jim and Manny are a great team what can I say they treat you like family...best experience yet will def buy and highly recommend the Shaker family in the future... thanx Jim Reed thanx Manny Pinho for all your help!!..".Happy Hollidays everybody"

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WeedTruck

Dec 19, 2015

Jim Reed made trading and buying a used auto almost enjoyable. There was non of the usual high pressure sales associated with the purchase. Highly recommend.

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Bridget L. M

Dec 18, 2015

The experience my husband and I had working with Bill Reed was excellent. Bill has all the qualities one looks for when making a significant purchase. He is knowledgeable, patient, has the ability to explain the process in detail, and made us feel confident in what we were purchasing. Cindy Bugbee also explained all the financial information in detail and also answered questions with confidence and helpful information.My husband and I are grateful for the positive experience we had at Shaker Family Ford.

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Celeste1

Dec 17, 2015

We have been buying or leasing cars from Shaker's for many years. The sales team, especially Bill Reed, is wonderful and knows what we are looking for in a car. Additionally, the service is top notch. We highly recommend this dealership for its excellent sales and service.

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Plumber5

Dec 15, 2015

I bought a new truck from shakers and had a very good experience. James was a great help throughout the whole process. I would definitely recommend shakers to any small business owner looking for a vehicle. - Matt D.

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J Holl

Dec 15, 2015

She worked hard to get me a great deal on a new 2016 Escape. Cathy was very knowledgeable about the car.I actually left the dealership and she convinced me to take the car home as a loaner. They gave me a good deal on my old car. I am very happy with the car. Thanks so much

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seano1177

Dec 15, 2015

Dom helped me out as much as he could he was very friendly and took his time to get to know me to better understand what i was really looking for all together i am extremely satisfied with my new car!!

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mollie26

Dec 13, 2015

We had a great buying experience buying from Shaker. They are a "true" family business. Their mission statement is "customer first" and they hold true to that statement. We appreciate all the hospitality during our buying experience. Thanks Cathy! You buy far were professional and met our every need. Glen and Jen G.

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Kyle290

Dec 12, 2015

I had a great experience buying from this dealership. This was my first car so I don't know my way around the market very well but James was more then helpful and made sure we got the best deal possible. I'm confident in my purchase and couldn't be happier with Shaker's product. James Ciancolo, our sales consultant, and Cindy Bugbee, our financial consultant, were exceedingly friendly and very understanding. I would definitely return.

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Rondo2011

Dec 12, 2015

Everyone at this dealership was friendly, professional, and very knowledgable. Jim Reed was the gentlemen that sold me my new car and he wasn't pushy at all. You can tell for him it was all about customer service and not sales which I really liked. I would recommend him and this place to people I know

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rr1380

Dec 11, 2015

Everyone at Shaker Family Ford was great. Especially James Cianciolo, Cindy Bugbee, and Kathleen! Initially intimidated by the idea of a lease, but they made the experience easy and were very understanding and kind

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Nissan123

Dec 10, 2015

We had a great experience with Sal. He was warm, friendly, and extremely helpful! I would recommend him to anyone looking for a great car-buying experience!

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Marge

Dec 10, 2015

Just leased a Ford Escape from Family Ford. Jeff was my salesman.. Very professional and knowledgeable.. Made the whole experience easy. Everyone was GREAT AND PROFESSIONAL.

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scubajeep

Dec 10, 2015

Sal Catalano, was my sales consultant and he made my experience getting my F350 one of the easiest things ever. I have gotten many cars/trucks over the years and I always hated dealers, you know that feeling you get like they are hiding something. BUT with Sal and Shaker ford, it was the exact opposite, they got me the best deal where 110% honest the WHOLE TIME no hidden tricks here!!!!!!!

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Jack3

Dec 9, 2015

This is the 4th vehicle I have purchased from Shaker ! They are professional , courteous and most sensitive to the customers needs ! From the minute you walk into their beautiful showroom until you leave with you new vehicle they cater to your every need ! I have purchased all vehicles from Bill Reed . He is outstanding and I recommend him to as many of my friends as possible !

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kerensa

Dec 7, 2015

Dom and Jim made this experience simple. I knew what vehicle I wanted, it was a matter of driving it, taking the time to go through the details of the vehicle and locating the exact one I wanted. The took care of all the hard work and all I had to do was sit back and wait for it to arrive. There were no surprises when it came time to sign the paperwork either. The simplest car buying process I have ever experienced!

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fordguy

Dec 6, 2015

Jim Reed was our salesman. He was courteous and professional. The car was ready when it was supposed to be. No problems, no pressure. So far the car has been great. I think we paid a fair price.

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Jacob H.

Dec 6, 2015

I went in to pick up my C-Max that I had ordered through Shaker, and the service could not have been better! All members of the team were helpful and very knowledgeable, especially Jim Reed. He had answers to all of my questions, and helped get me set up to drive off the lot. Excellent experience, and I will be sure to come back again! I highly recommend Shaker to anyone looking to buy a car!

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Punk77jt

Dec 4, 2015

James C. was very knowledgeable about my vehicle and it's history. He gave me plenty of space and time with which to make my decision.

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Sledge

Dec 4, 2015

Great dealership! I delt with many car salesmen and I can honestly say Dom Lacapra is the best by far!!!! I would highly recommend this dealership to anyone. :)

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gutterguy

Dec 2, 2015

Being in business myself, i know the importance of customer service. my salesman James Cianciolo kept me informed of the progress of the build of my truck.Manny my finance person was informative and not pushy and helped me decide which plan was best for my business

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CharlesD

Nov 30, 2015

I had not purchased a new car in 10 years and was not sure what to expect. In my search for a new vehicle I went to 8 different dealerships and met lots of people who assured me they had the best car around. Walking into Shaker Family Ford felt different. If felt comfortable and friendly from the start. My primary sales representative was Cathy Reed, and I could not be more pleased with her service. She did not employ any of the old dealership tricks, like asking me what I wanted my maximum monthly payment to be before I even settled on a car model, and walked me through the hole process. As I worked through the process of selecting, ordering and buying a car Cathy made the experience pleasant. Additionally, I found Cindy Bugbee, the finance employee I worked with to be very friendly. She worked with me and answered my questions, and did not get annoyed when I wanted to double check numbers.

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Joe Andreana

Nov 30, 2015

Cathy Reed, our Sales Consultant, guided us throught the most positive new car purchase process that I have ever experienced. She was knowledgeable, professional and extremely patiance. She went the "extra mile" to satisfy our requirements and never once pushed us into a purchasing decision. I would recomend Cathy and the Shaker Family Ford dealership to anyone.Joe Andreana

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colmeskill

Nov 29, 2015

My expectations were uncertain, did know I could get immediate and rapid consideration coming from out of state never dealing with this family company. I was able with the support of Shakers staff and the salesman James Cianciolo to turn the entire process around in three days. Outstanding

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loumancini54

Nov 26, 2015

Since I had no time to shop for a vehicle I looked on the internet for a vehicle I found what I was looking for at Shackers .Next day I called Jim Reed and inquired about the F150 he said it was available Jim told me all about it.He said I would not be disappointed in the truck Isaid ok .We agreed on the price Jim did all the work for financing along with Cynthia got me approved and a couple of days later I drove away with my 2010 F150 I strongly recommend Shakers to everyone and specially Jim Reed and Cynthia Bugbee. Jim ,Cynthia thank you

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Phil

Nov 25, 2015

I was searching for a Mustang all summer long, decided to wait until the spring until I came across one at Shaker Kia. When I went to go look at it I realized Shaker was the old Family Ford. Having bought a vehicle from them years ago from Jim Reed, I figured I would ask if he still worked there. Sure enough he did. Having dealt with Jim in the past made my going into the process of buying a vehicle less stressful. How did I remember Jim from 8 years ago? He made my first purchase of a used Dodge truck back that long ago so easy he was hard to forget. Not to mention the picture he had made for us of my son in a Ford GT40 and a Christmas card every year since a memorable purchase back in 2007! Fast forward to 2015 and noting has changed! Jim is the most helpful, least pushy and down to earth salesman I have ever dealt with. If your in the market be sure to request Jim on your next purchase! Thanks Jim for another smooth purchase! Hope to do business with you in the future again!Phil

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ford

Nov 24, 2015

James was most helpful in our purchasing our second car from Shaker. We have recommended him most highly to several friends who are looking for a towable car such as our Focus and others that are looking to purchase a new family car..

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tommy2015

Nov 24, 2015

We recently traded in our 2006 Kia Sedona for a 2012 Subaru Outback. We went back to Shaker Family Ford Lincoln because they treat you honestly and fairly. We bought our 2006 Sedona from Bill Reed back in 2010. He had treated us well then and we were hoping for the same experience again. We weren't disappointed. Bill listened to what we wanted and was able to find what we looking for. Thank you Bill Tom and Fran

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Jack

Nov 23, 2015

Working with Bill Reed and Shaker's Family Ford was a FANTASTIC experience. Bill is kind and courteous sales person with lots of experience in the sales world. His no hassle approach is a breath of fresh air and made our experience so smooth and easy. I've purchased many vehicles from Shaker's and recommend them to everyone! Thanks again Bill!

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Jouellette

Nov 23, 2015

Awesome sales team. I visited 4 other dealerships before Shakers - Jim Schiavo bought the explorer I called about inside so I could see it inside - since it was dark when I arrived, Jim Reed showed me the limited and he was great - no pressure let me look answered all my questions and was awesome - wanted to find the right vehicle for me. Manny was great with the financing and giving me options that suited my budget. All were very helpful, never trying to push me in one direction.

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Fernandez11

Nov 18, 2015

My Husband and I visited the dealership to look at a Used Explorer. The staff was very knowledgeable and they had the car waiting for us to test drive as soon as we came in. We purchased the car and it was ready for us the next day. Bill Reed was great to work with.

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shannn83

Nov 18, 2015

The staff was really great ....Mike goggin and the rest of team did there best to get me what I needed and wanted and worked to get me out of the door with a car in time for me to get to work

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Roger

Nov 17, 2015

I had previously owned a Ford Escape, and saw that they had one on the lot that I was interested in. They were very accommodating and made sure that I got everything that I wanted, and took care of the sale seamlessly. I worked with Jim Reed, he was friendly and courteous, and made me feel very comfortable.

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Dave1984

Nov 16, 2015

Went in curious about numbers on a new truck. I met with Dom...spelled out a few options on a truck, but was not pushy. Got me two different to test drive. Ended up with a 2016. Everyone I dealt with was pleasant and helpful and I never felt pressured.

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Crash1869

Nov 16, 2015

It was a great experience purchasing my car! Bill was a huge help, I never felt like I was dealing with a dealership, felt like working with family.

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wdbyjan

Nov 16, 2015

So, I had a day off. I was only going to look at options for a new car I knew I would be looking to lease before the first snow of the season. I told Kathy Reed right up front I was only looking. She was ok with it and more than happy to show and take me on not only one but two different test drives. She was patient and went over all the car details, features and cool "tech" items both cars had. I really went knowing I wanted a Lincoln MXZ but wasn't ready to pull the trigger. After driving both the MKZ and the MKC I fell in LOVE with the MKC. The Hazelnut and Black interior, the ride - which was smooth and comfortable - sold me on the MKC car. But the heated seats and steering wheel sent me over the top. I had to have it. Kathy made it happen. She never pushed me toward the sale but when I was done with the test drive I told her - I have to have it. This was the most awesome experience and I look forward to driving my new car. Thanks to Kathy and her team!

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zephyrfarm

Nov 15, 2015

Shaker Family Ford and Cathy, Cindy and Scott make buying a car so easy and stress free. This one was a used first car for my son. I am so happy that he is in a safe car at a great value. Thank you for all your help

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megenn

Nov 14, 2015

I had a fantastic experience buying a 2013 Ford Explorer! I found the staff to be very attentive and not at all pushy. They cared about my needs and wants, rather than their own agenda. It was an overall great buying experience!

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Willard

Nov 12, 2015

This is a dealership that goes out of their way to treat every person like a friend whether or notthey buy a car that day. This is the way dealership business used to be operated but today mostdealerships jump on you as soon as you enter their doors - not Shakers as the first thing theysay -"can we get you a cup of coffee" and no pressure whatsoever. I have been dealing withthem since the 70's off and on and they have not changed and still make you fee that you are are an important person just to stop in and say Hello. They know if they continue to treatpeople this way, they will come back.

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lewzew

Nov 12, 2015

Our salesman, Bill Reed, was knowledgeable and a pleasure to deal with. He was patient explaining the various trim levels and the numerous rebates that applied to my new vehicle purchase, and never once made me feel pressured. The Shaker finance department , Manny Pinho, searched for the best rates and terms for my loan, was organized and also a pleasure to deal with (could there be something in the water?). i would highly recommend this modern and friendly dealership to anyone looking for a car!

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Snowman

Nov 11, 2015

Went in and asked Jim what he could get me and he found it. Gave me the best trade in value he could and put me in my new truck within 8 hours

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lincoln Logindale the third

Nov 10, 2015

I wanted my car buying experience to be enjoyable and productive so I was looking for knowledgeable, easy going , attentive salespeople. I found these very quality's in James Schiavo, and Jim Reed. Both gentlemen were a pleasure to deal with as they asked me questions which really made me stop and think about the kind of vehicle that would best suit all of my needs both now and into the future. Once they understood and clarified what I was looking for in a vehicle, I test drove only those vehicles that met my criteria and expectations. They made buying a car from them easy and hassle free as I was financed , insured, registered and on my way in what seemed like no time at all. I swear these two guys are some of the finest professional salesmen I ever met in my life. I also enjoyed working with Manny Pinho in their finance department who explained how I could get the best financing arrangement possible. Do yourself a favor and ask for these people by name the next time you're in the market for a new or used car. You will be glad you did.

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Val

Nov 9, 2015

Dom Lacapra was by far THE BEST salesman EVER! He worked with us and delivered EXACTLY what we wanted within 24hours!!! Awesome guy, great experience, & I LOVE my new Explorer;)Cindy was awesome in Finance!

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jess101015

Nov 9, 2015

We have purchased several vehicles from Shaker's family ford over the last few years. We always work with Cathy Reed and we cannot say enough wonderful things about her! She always go out of her way to put us in the right vehicle. We continue to back to Shaker's because of Cathy and her ability and willingness to help us. I would recommend working with her any time you are considering purchasing a vehicle.

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Mark77

Nov 8, 2015

My experience started with James Schiavo. He quickly replied to my questions and set up and appointment. When I arrived at the dealership, I was quickly welcomed and I sat down with Bill Reed. I have been to quite a few dealerships over the years, and its easy to tell which ones are going be good and bad experiences based on how well they listen to you and your needs. My conversations with Bill were easy, he made good, solid and reasonable recommendations based on what I needed and wanted. Any questions I had regarding the vehicle was answered. If Bill didn't know the answer or thought someone else might be able to provide a more thorough point of view, he would ask them to sit down and talk with me. I felt heard and unpressured when it came down to decision time. On the finance side, Manny did an excellent job of ensuring I received every discount that I could receive.

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Naomi E.

Nov 7, 2015

I just leased a 2016 Ford Escape from Blair at Shaker Ford. The dealership was very professional, informative and accommodating. I received excellent customer service from Blair Mapp and would not hesitate to recommend Blair and Shaker Ford to anyone looking to buy or lease from Ford. Well done, Blair! Many thanks,Naomi E.

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K7Meano

Nov 6, 2015

I was looking for a new ford escape and I came across shakers on the web. I went there and was greeted by Sal Catalano. From the start he was really friendly and really wanted to make sure that I got the best deal. They had the vehicle and color that I wanted. Everyone was so nice and friendly in this dealership and they have some of the best offers and programs that I've ever seen at a dealership. I would highly recommend this dealership to anyone.

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Phil

Nov 6, 2015

Dom at Shaker Ford put us in the vehicle that we wanted and was able to get the price that we wanted. He was very helpful throughout the process and we are greatly appreciated for his honest and loyal dedication!

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maggjag423

Nov 2, 2015

I go to school in Mass but am a resident of CT. I was able to have my family go and test drive it for me and speak to many different sales associates about how the car ran. When I went to pick up the car it took less than an hour to drive away with it. Definitely recommend this place to people who want a trustworthy car and don't have much time to shop around.

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RR

Nov 1, 2015

I traded in my 2008 MKZ (also purchased at Shaker Lincoln) for a 2016 MKZ and drove my beautiful new car home on October 29th 2015. The decision to purchase a newer vehicle had started about a month prior, but I wanted to take my time and ensure I was making the right choice. My experience with Sales Consultant James C was a very positive and pleasant one. I did not feel pressured to make a quick buy or purchase options I did not need, nor was I expected to settle for anything I was not happy with. I love my new car and remain a loyal Shaker Family Ford customer.

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catrhy123

Oct 31, 2015

Purchased 2001 Ford Escort from this dealership on 10/30/15 .Salesperson was Cathy Reed who went above and beyond to make my experience as smooth as possible.I am very pleased with my purchase. The car is in excellent condition. Cathy Tolla Waterbury,Conn.

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Tom D

Oct 30, 2015

I purchased a used 2013 Ford Escape on 10/24/15 from Shakers Family Ford in Watertown, CT. Blair Mapp was my salesman. It was a no pressure sales pitch. I had a Trade In that I wanted a Fair Trade In value. After going back and forth a few times, Blair meet my demands for Fair price for my Trade In. I live in Watertown, CT and wanted to support the local dealerships in town. I went to the Subaru dealership next door to Shakers the prior Saturday and they would not work with me for a Fair Trade In price for my car. They insulted me and told me to go sell the car on my own. I was insulted since I purchased a car at Subaru the prior year for my daughter. A Great Way to Treat a Valued Customer...... It appears that they did not want to sell any cars that day... Blair worked with me and the deal was done rather quickly. I appreciated that Manny Pinho the Finance guy was very pleasant and made me feel comfortable... I also currently lease a Kia Sorrento from Shakers Kia. I had a no pressure Very Good Experience.... I had met Steve Shaker at a Charity event in 2014 and he told me to come up to the Ford Dealership and they would work with me.... And Steve kept his promise. I did not met Steve the day I walked into Shakers Family Ford to purchase a vehicle and I did not even mention that he asked me to come in...

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Iris

Oct 30, 2015

I drove away in a new 2016 Explorer Sport today with the help of Jim Reed. Jim went above and beyond to make sure I was happy. He stayed in contact with me through the whole process of preparing the vehicle for delivery. He even came in on his day off to personally deliver the vehicle and go over its functions. I am very pleased with the service I received at Shaker Family Ford.

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FFamily5

Oct 29, 2015

We needed to turn in our lease and found a great used car on your lot. In 24 hours, Dom and Cindy worked with us to get us the price and financing we needed to make the deal work. We came in next day, signed some papers and drove away in a great car!

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fusionman1

Oct 27, 2015

BrianJim Reed listened to our needs for a new Ford Fusion and found the right one for us. Manny handled the finances very efficiently.

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Grey Goose

Oct 27, 2015

I was looking to test drive a Ford Edge that my company was going to lease for me through a third party leasing company. I asked James McCarley if he would help me, knowing that he wasn't actually going to be selling me the vehicle. He was professional and helpful even though he knew he wasn't going to make a sale. He was just being a nice guy. Well done James. Thank you for the assistance.

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jkiernan

Oct 25, 2015

I was very pleased with the customer service i was offered from dom. he helped me and my fiancee pick out a great Family car. the 2015 Edge is great! thanks Josh K

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GreggF86

Oct 24, 2015

Went to Shaker's looking for a lease had a current lease from another dealer and didn't like how they did business at the other dealer...Dom and Ed both stepped up and earned my business and made it easy, they just earned a customer for life! Thank again to Dom for making the new lease easy and pain free!

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allevafamily

Oct 23, 2015

We are repeat customers to Shaker Family Ford. We have dealt with Jim Read in the past and because we were happy with our last purchase through him, we wanted to deal with him again. We had come into the dealership because we needed to buy a reliable used car or if necessary a new car. Jim listened to our needs and our concerns with what we wanted to spend and recommended the difference options available to us. We walked out the door happy after signing a lease for a new Ford Escape SE EcoBoost.

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Daniel188

Oct 22, 2015

The Shaker ford family is great. Cathine was so nice and helpfull to me. She gave me some great deals and worked with me to find the right car for me in the right prioce zoon.

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chevy57purple

Oct 22, 2015

I have been dealing with Family Ford for over 20 years .It has always been a excellant experince . Cathy Reed my sales rep for all of my purchases.She is the reason i return when.She makes the process of purchaseing a vehicle a pleasure instead of a chore. Thanks again

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Vagabond

Oct 20, 2015

This was my first time buying from a dealership and financing a car. I was pretty nervous, but Dom Lacapra and Cindee Bugbee went out of their way to make it a pleasant and stress free experience. I'm completely happy with my purchase. Thanks!John Perz

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Jayne29

Oct 18, 2015

Had a pleasant experience. James was great. He answered all our questions and tried very hard to make sure we were satisfied. From decision to delivery everything went smoothly and we love the car!

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Larryv

Oct 17, 2015

What a great experience, Dom Lacapra was very knowledgeable. Was more than happy to show me all the service records. We went for a long test drive, and there was no pressure! The Dealer ship is spotless, and staff could not be nicer! Needless to say bought the truck, Thanks again Dom!

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lucygills

Oct 17, 2015

Service was great and fast while disclosing all the important information!!! The employees did not waste time finding exactly what we wanted with the right price.

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JacquelineABella09

Oct 17, 2015

Just purchased a 2016 Ford Escape SE EcoBoost from James Reed. I've never had a salesman so knowledgeable and considerate. He expedited the sale so quickly and efficiently. He went above and beyond. Ford has so much to offer with all the incentives. Cindy Bugbee finalized the sale so quickly and efficiently. I cannot say enough for Jim Reed and The Family Ford Team. This purchase was such a memorable experience for me, The Family Ford Team has a new satisfied and repeat customer.

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murgoa

Oct 16, 2015

I am a repeat shaker customer because they are reliable, honorable, and competitively priced. I always work with Cathy Reed because she looks out for my best interest.

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15 f-150 lariat

Oct 14, 2015

Recently purchased a new Ford F-150 from Dom Lacapra . Best experience automobile shopping .. Dom knew exactly what I was looking for.. Thank you to the shaker team ..

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smp55

Oct 14, 2015

Absolutely a seamless experience. Bill Reed was wonderful to work with-I never felt pressured. I believe it was Ted Banas who also spent time talking with me. I ended up being there way after closing and was never pushed or cut off. We stayed until my decision was complete & I was comfortable with it. When I picked up the car Manny Pinho was tops with all paperwork being in order & being completed smoothly. Bill sat with me to explain all the technology-even paired my phone with the vehicle!! Will recommend this dealership whenever I can. I am a 100% satisfied customer...thank you so much guys!!

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Mustang Lover

Oct 13, 2015

I just purchased a 2016 Mustang GT on 10-10-15.Sal Catalano was the sales person and he throughly made sure that I was satisfied and knew how to work all the new technology in this vehicle. Second new vehicle this year from this dealership. And they have an awesome service plan too! A ++

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Anty

Oct 12, 2015

Even though I didn't purchase a car from this dealer I want to commend for excellent customer service rendered by Jonathan. He is an extraordinary sales professional with such a love and dedication for his job. He walked me and my husband through all options and followed up with us. Even when we changed our mind due to financial constraints he refunded our deposit and kept informing us of all the steps. Thanks ?you Jonathan for your integrity. I would recommend anyone to buy a car and Jonathan is the guy to see.

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bogie018

Oct 8, 2015

This was the second Ford I bought at this dealership and I am 100% satisfied with the sales department and the service department. Sal Catalano was excellent; he was easy to work with, listened to my needs, and was very accommodating. He made himself available for any questions even after the purchase was made and the car was in my hands; they don't just sell you the car and turn their backs. The service department has always been fantastic, they know who I am and always try and accommodate my needs and schedule. Linda, specifically, is very easy to talk and work with. I recommend Ford, specifically Shaker Family Ford Lincoln.

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lisa0209

Oct 6, 2015

It was such a positive experience I come from New York and I would make the trip any day to be treated so well. It was a pleasure purchasing a car from Shaker

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sally s

Oct 6, 2015

I have bought many cars over the years and I have to say that this was one of the best experiences. The salesperson took the time to explain about the cars in which I was interested and left the decision to me. All was completed in a short period of time and the 2013 Ford Fusion was a great choice.

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claudio

Oct 4, 2015

The dealership was very accommodating with the options we needed. I would strongly recommend this dealership it was great working with James McCarley Thank You

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Bob and Linda

Oct 4, 2015

We purchased many cars in our lifetime. This experience was the best. Cathy Reed gave us the most wonderful experience purchasing a vehicle . Of course it wasn't just any old vehicle it was the 2016 MKC. She is very thorough and honest. Thank you again Cathy Reed. We love our MKC.Bob and Linda

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steve.g

Oct 2, 2015

This dealership was honest and trustworthy as well as loyal to the customers but I haven't seen enough dealerships to rate it 5 stars.

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janzee

Oct 2, 2015

Bill Reed provides excellent customer service and takes the time to make the consumer feel confident and prepared to purchase a vehicle. He is great at what he does and I would recommend him to anyone looking to make an informed purchasing decision.

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Coach4005

Oct 1, 2015

We just purchased a 2012 Lincoln MKZ from Shakers Family Ford. James Reed helped us find everything we were looking for and beyond. We will defiantly return when it's time for our next car.Thank You ,Mark Brunetti

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Cheshire Jim

Sep 30, 2015

Just bought a certified pre-owned 2012 Fusion from Shaker Family Ford, and from the first phone call to the last handshake it was a stress-free experience. I and members of my wife's family have purchased other vehicles from Family Ford, and Jim Reed has made each purchase easy with his knowledge and professionalism. Family Ford couldn't have a better representative. The final paperwork process can be enough to make anybody lapse into despair, but Manny Pinho handled things with efficiency and good humor. I have been, and continue to be, impressed with this dealership.

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FranJak

Sep 30, 2015

We just bought a new F150 Supercrew 3.5Li V6 EcoBoost from Shaker Family Ford , Cathy Reed did a super job to find us what we were looking for, like she always did,she's realy dedictated to her job and she always make sure that we are treated like King and Queen . Thank you Cathy for the effort you put in to help us. Francine and Jake Carrier

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george

Sep 30, 2015

We recently purchased a 2015 Ford F150 we had a very positive experience working with Dom Lacapra. He was very professional and I never felt pressured in any way. The dealership was very accommodating with the options we needed. I would strongly recommend this dealership and Dom was a pleasure working with. I'd ask for him when i buy in the future.

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Mike789

Sep 28, 2015

We recently purchased a Ford F150 from Shaker Ford. Our last vehicle (Ford Explorer) encountered unexpected problems that pushed us to shop for a replacement sooner than we had planned, but Bill Reed and the entire sales staff went above and beyond to find us a quality used F150 that was in very good condition. Bill helped turn a difficult situation for us into a positive one. We are repeat Shaker customers, and will shop with them again.

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larry166

Sep 24, 2015

RECENTLY PURCHASED A NEW ROUSCH MUSTANG AT SHAKER'S FAMILY FORD. COULD NOT BELIEVE HOW QUICKLY THIS TRANSACTION WAS COMPLETED - CAR WAS REGISTERED, CLEANED AND BROUGHT TO ME IN A MERE FEW HOURS! THE SALESMAN [MR. CATALANO] WAS THOROUGH WITH EACH AND EVERY ASPECT OF OPERATION OF SAID VEHICLE.

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AntyDarocha

Sep 23, 2015

I recently visited Family Ford Shaker with my husband to look at a car. We were pleasantly surprised with the great service we were given. Our sales consultant Jim C. was very knowledgeable and helpful all through our buying process. Their entire staff were great with us. I would not hesitate to do business with them again.

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JayR

Sep 22, 2015

We recently purchased a 2015 Ford F150 Supercrew Cab we had a very positive experience working with Dom Lacapra. He was very professional and never felt pressured in any way. The dealership was very accommodating with the options we wanted for our family. I would strongly recommend this dealership and Dom in particular.

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jgarg1011

Sep 21, 2015

Ed Shaker and his staff, in particular, Jim Reed provide professional, friendly and personal service to their customers. The experience was positive and we are highly satisfied. We will definitely lease with Shakers in the future.

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Temperance

Sep 19, 2015

Based upon past car purchase reliability and customer satisfaction, I sought Shaker Ford Family agents to facilitate a Ford Escape purchase. I found Sal professional, informative, and receptive. He provided comparative analysis and clearly enumerated each step of the purchasing process. I appreciated his patience during my decision-making process as I weighed the data he presented. His candor and caring approach were also welcome qualities.

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Sfitz3

Sep 19, 2015

I bought a used Explorer from Jim Reed back in August and had a great experience. I needed to make a change to my commuting car, so I reached out to Jim for the next purchase. He ran some options for me for another used vehicle, new and leases. I settled on a used Fusion. Once agin it was a pleasure working with Jim and the rest of the team at Family Ford. They will be the place we look first with any car needs in the future. Scott Fitz

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SandiV

Sep 18, 2015

I have been purchasing my company vehicles from Family Ford since 1989 and I will continue to do so! The staff are always beyond helpful and knowledgeable. I have had the pleasure of doing sales with Jim Reed who has always gone the extra mile in securing the right vehicles for my needs. I recently needed a vehicle that has handicapped accessibility and Jim went the extra mile in looking for and securing such a vehicle. Many thanks to Jim, Manny, Cindy and all the wonderful people at Shaker Family Ford! You're the best!

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SGD

Sep 17, 2015

Purchased a used Toyota FJ Cruiser several weeks ago. The whole experience was very good. Sal Catalano was the salesman and he was great to deal with, and a really pleasant guy. I paid a fair price and really love the car. I'm always hesitant to buy from a dealer but I won't hesitate to return to Shaker.SGD Granville, MA

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caulfield, donna

Sep 17, 2015

I have worked with Bill Reed over many years and have always felt satisfied with his professionalism and honesty. He made me comfortable and at ease. I have purchased 5 cars from Bill and God willing I will purchase my next one from him.

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ECD

Sep 17, 2015

I recently purchased my second Ford a 2013 Escape from Shaker's in the new facility which is very comfortable and inviting. I grew up in a Ford family and have been coming to Shaker's for the past 5 years since getting our first Shaker Ford from Jim Reed. Jim took the same time and effort we me this time as he did before. If you want someone who cares and will listen and not try to just sell you something then you need to ask for Jim Reed when you come to Shaker's. I have been recommending both Shaker's and Jim since the beginning and I look forward to my next Ford with Jim.

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clifem

Sep 17, 2015

SHAKER'S FAMILY FORD was excellent in buying my new car! Sal Catalano was professional , patient and pleasant .He made my buying experience great!Thank You!

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5timesfordbuyer

Sep 15, 2015

Just picked up my 2016 Ford Escape salesman great Jim Reed made my Ford experience great and he is one of the reason I keep coming back to Ford great people great product. Also the facility is top notch best I have seen. Keep up the good work I'll be coming back. thanks Michael

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TDI27

Sep 14, 2015

We recently purchased a 2009 Jetta TDI and had a very positive experience working with Sal Catalano. We never felt pressured in any way. The detailing of the car left a little to be desired, but other than that, I would strongly recommend this dealership and Sal in particular.

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kenr59

Sep 13, 2015

Experienced a smooth and honest transaction with my salesman James Cianciolo. I couldn't have asked for a better salesman !!! Many thanks to you James.....

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Vee

Sep 12, 2015

Shakers doesn't take pride of their work. 2012 Ford Escape purchased 2011, had to be serviced 9 months after for the air conditioning was blowing warm air. Consecutively for 3 years every summer I had to go back to have it fix-same issue- air conditioning blowing warm air. Last year, I was told that the issue was completely fixed finally as per Linda. So trusting with what they told me, I felt relieved. However,this year 2015 I had to go back again with the same issue, air conditioning blowing warm air. There was not even a break of a year or two for the same issue....Car is no longer under warranty, so this time they suggested diagnostic testing. I HAVE TO PAY. Ric, the manager, offered $300 as good will he said towards the cost to fix it which was $750. He thinks that he is doing me a big favor by checking my car for free...With all those wasted time going back and fort for same issue and NOT able to completely solve the problem, I think that customer deserves better than that. I bought a new car to NOT have these headaches, but unfortunately the car seems like a lemon. Their service people can't even fix it. What a joke!!! And they have the nerve to charge me $750 for it...Is it all about money to them???? What a shame...

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cbnemec

Sep 9, 2015

We had a great experience buying our 2015 Edge at Family Ford. It was stress free and a pleasure to work with everyone involved. Our salesperson went above and beyond to make sure we were satisfied with our purchase. When we picked up the car there was a small dent in it that wasn't noticed when we originally looked at the car. Our salesperson picked up the car the next day at my office to have the dent removed. I think that's great customer service!

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hoveywan

Sep 8, 2015

Well done. Very pleased with the experience at Family Ford! Dom was very informative and listened to what we were asking for, Thanks Dom! The business manager Cindy did a very good job and explained things clearly and she was very efficient. Thanks Cindy!

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APero

Sep 8, 2015

Recently, in an exhaustive and frustrating search for a family car we meet Jonathan Irizzary at Shaker Lincoln. Jonathan was extremely cordial and very knowledgeable about the MKT we were interested in. Jonathan took the time to explain the features of the MKT and the benefits of purchasing a car from Shaker Lincoln. We couldn't be more pleased with the purchase. The MKT is a great family vehicle and we are quite please with the service from Jonathan and Shaker Lincoln.

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fred1652

Sep 7, 2015

I receive good quality service straight forward answers to my questions. Cathy made me feel very secure in my purchase with her very professional intelligent way of doing business. She was very thorough, no surprises and I was very comfortable and fully informed of all details of my purchase. A full description of warranty and services I would receive with the Lincoln MKZ and was encouraged to keep in contact with the dealership for any questions or concerns in the future. The service I received was high quality, processing was done in a timely manner with a very pleasant demeanor. Cathy is very conscientious and extremely knowledgeable. I would recommend if your looking to purchase seek her out if you want the best.

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MikeB

Sep 6, 2015

Purchased a 2016 Escape Titanium on 8/29. Arrived at 6 pm on friday 8/28 to go over the details of what i was looking for. After some discussion and research of available cars i upgraded from SE to Titanium as it had the options i wanted plus many more for about 1k more MSRP. Dom was excellent at hearing what i needed and did his best to find me what i wanted including getting my tradein value. would recommend Dom L to anyone.

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dara

Sep 3, 2015

Bill Reed a very soft spoken salesman dealt with my inquires for over a year. Typical 'Hey Bill, what do you have in my price range?' And each time he'd go thru inventory but never had what i needed. He never pressured me. But what sets this dealership apart form others is I've had nothing but great customer service in the dealership both for service and sales.But they UPPED it one from there. I got a flyer with a personal note from a Shaker Family member, and when i replied, the President Ed called me and set me up with Bill with a difficult task in hand.1. Get me out of my old Ford Explorer2. Get me into something newer, with better MPG, and good in the snow...for $200 a month!!Now i was underwater with my truck, that makes it a pretty hard task.I was met at the door by Bill, then Ed came and talked to me, then Manny from finance, they were all dedicated to making this happen.I did not think it was possible, not in my price range, not with a truck i owed more than worth on.I was so amazed, they found me a car, for my kids & dogs, great in snow, excellent MPG, and to top it off a 2013!!!They ALL went above and beyond, but no one took as much time over a year of calls and meetings and test drives as Bill Reed. He was so polite, never put out by my CONSTANT questions, and also explained HOW the parameters worked to get me into a MUCH BETTER vehicle for my needs IN my price range.Thank you Bill Reed for being someone who was dedicated to MY PERSONAL HAPPINESSand THANK YOU ED SHAKER for being the mastermind behind making it work.I HIGHLY recommend this dealership for SERVICE or buying a car...ANY MAKE! Not just FORDs!!

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New Ford Owner!

Sep 3, 2015

Cathy Reed is fantastic to work with. She knows her product inside and out and really understands your needs. When it comes to the process of buying cars, the last thing you want to feel is pressure. Cathy made the process simple and allowed me to come to my own conclusions... which was a brand new Ford Edge!

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George10333

Sep 3, 2015

During the processes we had outstanding help. Bill answered all of our questions. We didn't have to do anything, Bill did it all. Thanks

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wildcat69

Sep 2, 2015

I recently purchased a used Ford F150 at Shaker Family Ford. I was extremely pleased with the response that I received from everyone at Shaker from my initial contact until I drove the vehicle off the lot. My sales rep, Klitijon Bekurti did an excellent job. Both he and finance manager, Manny Pinho, made the entire process pleasant and painless. I would highly recommend the Shaker team to anyone considering purchasing a new vehicle.

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MAP47

Sep 1, 2015

I have been purchasing cars from Family Ford since the late 80's. I just purchased a 2016 Fusion. Cathy Redd has been my Representative at the dealership. I have purchased 7 cars over the years. She makes the process smooth and really listens to my needs and concerns. I know when I call her to say I need to look at a new car that the process will be thorough, quick and respond to my needs and price range. Cathy is always positive and takes great care to make sure the process is without unnecessary clitches or delays. It is a pleasure to work with her. She also does not loose interest once the purchase is made, but continues to be interested that the ongoing service is satisfactory. Family Ford is very fortunate to have an employee as committed and caring as Cathy Reed.

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Lissaxo23

Aug 30, 2015

Had a great experience with Dom Lacapra leasing my 2015 fusion. I had a quick and easy experience with outstanding service from Dom and Cindy Bugbee in finance. they were both so helpful and accommodating. Everything i needed to know about my new car Dom told me before i took it home. So pleased with this experience. I would definitely come back when it's time to purchase another vehicle. I will be recommending Shakers to others without a doubt.

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MEZICK8501

Aug 28, 2015

Bought a certified pre-owned Fusion from Shaker Ford. Dom did a great job and gave great service. They made buying a car super easy. They sold me the car for a great price and gave great service. Will definitely recommend them to others.

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grmjiorhjiopwgjhioprfgbjiosrgjiopAEGiopjSRH

Aug 26, 2015

After having a horrible experience at another dealership, I went in to Shaker's and found a much friendlier atmosphere. The sales staff was nice and they didn't try and nickle and dime me at every step of the way. Would highly recommend.

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Tomsharon

Aug 25, 2015

Worked with Bill Reed. He was very helpful and got us the deal we were looking for. Everything went smoothly from the time we walked in till the time we drove away with our new Edge.

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crusaderkoawar

Aug 24, 2015

This is my second vehicle that I've purchased from Shakers and it again was a very fast, simple and easy process. I have bought a vehicle from James Cianciolo before, and he honestly makes me feel like family, my wife and I needed a vehicle for our expanding family and James was right there to help me again with my second vehicle.He even went above and beyond to help me get extra options added to the truck the day we came for our delivery. I couldn't be happier and appreciate all that James, and everyone there at Shakers does.Cindy and Manny were the financing people I dealt with, Cindy got my deal done quickly and in just a few short hours I had a response back from her as far as what the deal was and when I could get my first, and NEW truck!Manny was the one who finalized our paper work, his energy and compassion made me and my wife feel very comfortable, he was very attentive and walked us through every step of the final process.

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Wendy624

Aug 24, 2015

James Clanciolo got the deal done again . smooth transaction. James and Shakers does it again thanks so much . Pleasure working with everyone there . Highly recomended.

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Gar732

Aug 23, 2015

I contacted the dealer about an f150, I told them what I wanted in a truck and what I wanted to pay. They worked on options that worked for me and found me the right truck. Dom answered all my questions and concerns and went out of his way to take care of me while we waited for the truck to arrive. It was an overall good expeirence.

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Gtiso

Aug 22, 2015

I am so happy with my beautiful new MKC ! It's the perfect car for me! Shaker family Lincoln is a great dealership and so helpful, especially their employee Blair ! Anything I need help with I know I could call and he will be quick to assist !

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patalves

Aug 22, 2015

Had a great experience buying my car there. would definitely go back if i needed another and i would definitely buy from James C again!

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jg

Aug 22, 2015

I had a great experience in buy my used car at Shaker Family Ford. My Salesman was Blair Mapp. HE was very knowledgeable and professional person. I would recommend him. Cindy Bugbee was my financial associate and made my car buying very pleasant. The only thing I could say that I did not get was my detailing of the car, they promised me the car will be washed and detailed, but it wasn't. But overall I'm happy with my car.

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KevinLouisa

Aug 21, 2015

Shaker Family Ford Lincoln is the greatest; my family has been coming to the Shaker family to buy Fords of all kinds, shapes and sizes for over 40 years. I bought a new 2015 Ford F-150 Supercab this week, what a dream truck, recommend it highly. Jim C. (Sales), Pat A.(Service Mgt.), and Manny (Finance) all were extremely helpful, effective and efficient in supporting our continuing Ford lifes journey. Pat A., Brad H. and the entire service team have always treated my family with the highest respect and professionalism. Outcome of repair work always was what was expected and excellent. I am proud to say the Shaker Ford team including all follow up services will have my familys business for as long I drive. Thank you all for life long customer service excellence.Louisa and Kevin Z.

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map06492

Aug 20, 2015

We would like to commend Steve and Ed Shaker, as well as our sales professional, Jonathon, for one of the most pleasant car buying experiences ever. The team is accommodating and knowledgeable and made the entire process a pleasure.

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matt746

Aug 20, 2015

James Cianciolo was amazing in finding us our vehicle! Fast and a pleasure to deal with! Thank you James! Also, Cindy Bugbee was extremely helpful in finalizing the sale! Thank you!

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mglk12345

Aug 19, 2015

I leased a 2015 ford escape. worked with james c. Very nice and proffessional salesperson. I would reccommend this dealer to any one looking for a new vehicle. Mark g

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satisfied customer

Aug 19, 2015

Came if for service on a Mercury Marineer under the Loyalty program. Left with a 2016 Ford Excape using trade in value of Vehicle. Service was unbeatable.!!!

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2011TaurusJB

Aug 18, 2015

My parents have been purchasing vehicles from Shakers since I was 2 years old. So it was only natural for me to see them for my first car purchase. Sal made sure the process went smoothly and pain free. Thank you to the entire team, they have made a customer for life! Love my new Taurus!

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S. Knapp

Aug 18, 2015

Shaker Family Ford in Watertown, CT is a state of the art facility, extremely customer orientated, through it's well trained Sales and Service staff, as well as providing an appealing and well appointed Customer lounge/waiting area. I have purchased several vehicles from this dealership and each purchase has been a similar experience for me, and has been consistently very enjoyable. "Family" in the name of the dealership is very appropriate, because that is how they make you feel!

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UconnKate

Aug 17, 2015

I originally corresponded with Kaylie via email because I saw an Escape I was interested in online! When she realized the car had already sold she gave me more options to chose from. She listened to everything I wanted and needed in a car. After a day or so, we found one I was ready to come and test drive! Walking into a car dealership can be intimidating for a girl; especially a girl who is alone.My experience was everything BUT intimidating. I immediately felt comfortable and respected. Everything I asked for was shown to me, and when what I was looking for wasn't within my preferred budget, they helped me find something VERY similar and well within my comfort zone.I was NEVER pressured, hassled, or uncomfortable. Instead, I enjoyed everyone I met with and left smiling.One minor issue returned me to the dealership the next business day, and I was again treated with respect. My concerns were met with quick and efficient service.I would recommend this dealership to anyone, and will return again.

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B Burns

Aug 17, 2015

Great experience all the way through ....end to end.. I bought a highly specialized 2015 Roush Mustang built out to my specs. Excellent attention from Ed Shaker, Manny Pinho and James Cianciolo....First class all the way.Its my second Roush through this dealership...very personalized attention from all of the staff

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armando0609

Aug 16, 2015

I have spent months on end searching for a truck... in and out of dealerships, back and forth from one website to another, I felt like it was going to take an eternity to find the truck I wanted. I decided to visit Family Ford, why not? I thought, just another dealership to add to the list... but a wonderful experience made me change my mind fairly quick. I am now a proud owner of a 2011 F150 all thanks to Dom Lacapra and the rest of the gang. They were all very helpful, very nice, knowledgable, and made this process extremely easy and made me think as to why I spent so many months looking... Don't be like me, wasting all your time... go directly to Family Ford as I highly recommend it! A huge thank you!!

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DeeDee2087

Aug 16, 2015

I am a proud owner of a 2012 Chevy Malibu. Walking in feeling doubtful of the out come Kay aka Klitijon Bekurti making me feel as if anything is possible made it happen. Not only was he polite, and made my experience at shakers the best they made my kids feel comfortable, where i can still look at the vehicle without looking over my shoulders. I love the fact that every question was answered to my liking and understanding, but that they work around my family and myself. I do not regret doing business with shakers and will do so in the future. I would like to thank Kay and of course i can not forget Manny Pinho cause he also made everything real easy.

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lfitzgerald

Aug 16, 2015

We had an amazing purchase experience at Shaker Family Ford. Jim Reed knew exactly what we were looking for and provided excellent customer service. He is very knowledgeable and did not pressure us to make a decision. Manny Pinho did a great job with our financing too. We will be purchasing all of our future vehicles here!

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ckyjena01

Aug 16, 2015

Kay was my sales associate and I was so impressed with his knowledge of the cars and how quick he found the exact car I was looking for. In a very short time he had my figures and what my trade in was worth and what I needed to get my dream car. That was last Wednesday. I called him the next day and said I would be in on Saturday. The amazing thing was he told me he was going on vacation but he would speak with Dom to have everything ready for me. My car would be detailed and with a full tank of gas. When I came in on Saturday it went so smooth I couldn't believe it. Dom had my car waiting for me. Beautifully detailed and with a full tank. Cindy in the finance department was already working on my paperwork.. These three employees are so amazing. Kay went above and beyond for me and I will send everyone I know that is interested in buying a car directly to him. He is hands down the best car sales associate I ever had the pleasure of dealing with.

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e46m3fan

Aug 15, 2015

Dom was very knowledable about the truck and a did a good job relating to our family needs. He also knew the time crunch and did what he could to speed up the entire delivery process. I would suggest everyone visit this dealerhip when they are looking for a new car or truck!!

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Mr. V.

Aug 13, 2015

This is our second round of two-car leases (his/hers). Our salesperson, Cathy Reed is probably the very best professional in our area. She is very bright and cordial; always one or two steps ahead of us in terms of what it takes to keep us satisfied.The dealership, itself, is exquisite: very well appointed and managed.The business manager, Manny, made the financial arranging simple and direct. He is very cordial andgave us some fine practical advice.The service department is always accommodating and the work performed is done in a straightforward, professional manner.In sum: this is the very best of the dealerships with which we have done business. We would recommend to our family and friends without any reservations.

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sue123

Aug 12, 2015

I HAD A EXCELLENT EXPERIENCE WITH THE ESCAPE THAT I WILL BE LEASING. I LOVE THE ESCAPE IT RIDES SO NICE. MY NEIGHBOR CAME OVER AND SAW THE ESCAPE AND LOVE THE COLOR AND THE SUV

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Happy costumer

Aug 11, 2015

Great staff. Very efficient. I really enjoyed my experience and I would highly recommend this dealership to anyone. The staff are friendly, knowledgeable and a pleasure to work with.

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Jeffrey123

Aug 11, 2015

I went into shaker ford with my beat up old car and left with a brand new vehicle to suit my needs and feel that I was treated honestly and fairly

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Donna Danka

Aug 10, 2015

I went to Family Ford to check out a lease for my 78 year old mother for her birthday. It was very important to find a safe car that was not too big, not to small, GREAT on gas but yet not too expensive for my sisters and I to handle the payment. Sal Catalano went above and beyond to help me find the perfect car for her. She LOVES it! It is perfect for her in every way! Thank you Sal!

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F150 Fan

Aug 8, 2015

We had an excellent experience with the purchase of our F150. It was a great transaction, no surprises, staff were professional, knowledgeable, and responsive. Highly recommended!

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bmathis

Aug 6, 2015

Jonathan Irizarry was excellent salesman who assisted me in my purchase of my pre-owned 2013 Lincoln MKX. Jonathan was extremely polite, patient, and helpful and did everything in his power to meet our needs as far as trade in of our current vehicle, purchase of new vehicle, and getting the price within our range.

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Aurea

Aug 5, 2015

We bought our truck from shakers Family Ford we had a great experience with the staff and sales man James Cianciolo. James was very attentive to our needs and found the truck we wanted we were very happy with our truck .This week we bought our SUV another great experience .. Thank You Family Ford James Ciianciolo

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Larry

Aug 5, 2015

It was with pleasant surprise that Shaker Ford turned out to be a very positive experience. Everyone conducted themselves in a professional manner understanding what our needs were making every effort to fulfill them and successfully complete the transaction. . Surprisingly our sales consultant Kay Bekurti exhibited courtesy, knowledge and helpfulness beyond the norm and not often found in automobile sales. After the transaction we felt we had a new friend in Kay and indeed confidence in Shaker as "our" dealership.Larry and Marilyn Slowik

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escape2

Aug 4, 2015

I walked into shakers looking to buy an escape due to my last one got totaled i was greeted by jonathan and took one out for a drive.They didnt have the color i wanted but jonathan made it happen the next day i left in my new escape.

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muffins

Aug 4, 2015

From the moment we walked in, we were treated with respect. We were greeted cordially and then handed over to "Kay" who did a great job asking the type of vehicle we were interested in. He asked us what our budget was and how much we wanted to pay a month and he worked with us on this. We happily walked out with a new Ford Explorer. Thanks Klitijon (Kay) Berkurti.

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rosie

Aug 4, 2015

We recently ordered a Fusion with James Cianciolo. Everyone at the dealership was friendly and helpful. James helped us order to be sure that we got the features we wanted. Would definitely go back to James.

CO

Christina Outhavong

Aug 3, 2015

James Cianciolo was an amazing sales man! He is good at what he does and got me a low monthly payments. Thank you guys for letting me be part of the Lincoln family

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jrgeff

Aug 3, 2015

Our family has purchased two cars recently and the lengths that the staff goes to make the deal happen is terrific. We would definitely return.

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jenrose684

Aug 2, 2015

My experience at was great. The sales team was very kind and helpful. Overall enjoyable and exciting experience. I will go back for future purchases.

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Araujo, Marcelo

Aug 2, 2015

My experience at Shaker Family Ford was extremely pleasant. I had the opportunity to work with Dom Lacapra who was not only patient, knowledgeable, & accommodating, but also has a sense of humor which was very refreshing. He made me feel comfortable & never pressured. Their name says it all "Family Ford". Once you step into their dealership that is exactly what you become, a part of the Shaker Family.

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marc

Jul 31, 2015

My experience at Shaker Family Ford was 2nd to none. I t is not your typical dealership there was no high pressure sales. I had the pleasure of dealing with Mr Jim Reed. He made the car buying experience a pleasure. His knowledge of the product was unbelievable. Jim worked tirelessly to find the exact Escape that I wanted and then came in on his day off to make sure I got the Escape when I wanted

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Bsonn52

Jul 31, 2015

Jim (James) Reed was one of the most patient and knowledgeable sales reps I have ever worked with. I wasn't originally thinking of a ford focus as a car option, but after Jim described the car and all the benefits that it would offer, and with the unbeatable deals that shaker family ford offers, it was a no brainer at the end of the day. Excellent salesman in every sense of the term and an amazing individual to work with. I will be back to work with him as soon as I can, at least in 6-7 years (this car will last me much longer though).I also worked with Cindy Bugbee, who was also a pleasure to work with especially during the 2nd largest purchase I will ever make. Going through all the contracts, extra features, and just being an amazing individual to work with, I will be back, in 6-7 years at least :).Overall, I would give Shaker Family Ford 5 stars across the board as far as patience, knowledge, and amazing attitudes coming from someone who's worked in sales before.

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Sharon 01

Jul 30, 2015

Sal Catalano is a great salesman. Very knowledgeable about the vehicle we were looking for and made our experience a pleasant one. During our time at Shaker's Family Ford I was amazed by the meeting of the dealers owners Steven& Ed. They both introduced themselves and thanked us for choosing their dealership. Sal went through the vehicle and explained every option. He also assured us that if we needed any help with those options ,to stop in and he would be happy to do so.

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phil

Jul 30, 2015

Was researching a specific car and found the perfect used vehicle at familyford. Called in and set up a test drive, and we went to see the car. Sal was very helpful and in depth when explaining the car. It was obvious that he was taking his work serious and with passion. Ended up purchasing the vehicle on the same day.

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GreatServiceatFamilyFord!!!

Jul 29, 2015

Communication was a bit slow in the beginning as the transaction was done primarily via email. However, James Cianciolo more than made up for it. This Fusion is absolutely loaded and I got a great price with awesome service.

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MAL58

Jul 29, 2015

My wife and I worked with James Cianciolo and Cindy Bugbee to purchase our 2016 Ford Fusion Hybrid. James was a pleasure to work with; he found us a great vehicle and was very knowledgable about the vehicle. Cindy was also a pleasure to work with.

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Dan123

Jul 29, 2015

I was in need of a new truck and my time for shopping was extremely limited, I contacted Dom Lacapra and we discussed my needs and wants. He pulled together exactly what i needed and we made an appointment to view a vehicle. Truck was fantastic and once details were sorted out i picked up the truck and was on my way. The best part was he accommodated what i needed with no push back or compromise!!Well Done

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prdag

Jul 28, 2015

I just leased my third vehicle from Shaker. All of my transactions with this dealership have been easy, transparent, and efficient--much more so than any other dealership I've dealt with. This time I worked with James Cianciolo. He was extremely helpful, gave me the information I needed right away, and allowed me to quickly and confidently get to a decision and make the purchase. Just a great experience all around--I will definitely go back.

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Redstang88

Jul 28, 2015

I was treated with respect from the second I walked through the door. My salesman Bill was courteous and helpful through all aspects of my sales experience . He walked me through like a seasoned pro and helped make my experience a simple and memorable one!!!!! Thank You Bill!!!!Thank you Manny!!!!!!

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David K

Jul 28, 2015

We went into Shaker Family Ford to purchase a Navigator. James Cianciolo guided us through the process and gave us a great price. We were in and out in no time. Purchasing a car from James was hassle-free.

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LoriK

Jul 28, 2015

We purchased a 2015 MKC from the dealership's on-line inventory. From the moment, James Cianciolo picked up the phone our experience was friendly and efficient. James was knowledgeable and very helpful especially when giving us the introduction to our new car. Cindy Bugbee was also very efficient and easy to work with. Would definitely buy from them again.

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ChrisH

Jul 27, 2015

We recently purchased a 2011 Ford Edge and we are very satisfied with our experience. Dom LaCapra was extremely helpful and knowledgeable about the options available and was helpful while we were making our decision. Wonderful environment, helpful staff - Dom was a pleasure to work with.

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barbara156

Jul 27, 2015

I was interested in getting information for 4he Ford Escape and asked James Cianciolo to assist me. He was knowledgeable, professional and easy to speak with. I will definitely recommend anyone I know to speak with him if interested in purchasing an automobile. He is a definite asset to the dealership.

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Fusion Fun

Jul 26, 2015

I stopped into the dealership to just to get some numbers. I was helped immediately by Jonathan Irizarry who was able to answer all of my questions as well as show me a couple of the Ford Fusions. I really appreciated that Jonathan understood my concerns and worked with me to find the right vehicle that fit my budget.

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New R3 owner

Jul 25, 2015

Jonathan Irizarry was a pleasure to work with - he was very knowledgeable about the product line. We told him we were there to buy and he had us in and out in no time.

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Walt234

Jul 23, 2015

Excellent place to look for a motor vehicle. They do not attempt to push you into buying a car. I dealt with a Bill Reed who was very patient and accommodating He answered all my questions and was more interested in my being satisfied than just pushing me into purchasing a car. When I telephoned Mr. Reed with any questions he was back to me in a flash with the answers. He is very pleasant and easy to talk with. Makes buying a car from him a pleasure..

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noel27

Jul 23, 2015

Jim Reed was accommodating, patient, transparent and knowledgeable in helping us choose the right car for us. We finally decided on a CMax energi which we are pleased with. It is very solid and performs well and we love the plug in/hybrid feature. The atmosphere in the dealership on the several occasions that we were there was very friendly and welcoming.

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cary

Jul 22, 2015

Bought my Navigator from James C - he was really easy to work with, knowledgeable, so prepared, ahead of every issue. Manny made financing a breeze!

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Mike's Escape

Jul 21, 2015

The dealership made the purchase process smooth and simple to purchase my vehicle. From sales to financing was a breeze. The sales rep (Dom) knew the inventory and all about the vehicles.

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jonmkx

Jul 21, 2015

Bought a used car from Shakers-Dom. From the night we stopped by, late, the day we picked up and in the days after nothing but positive customer service and communication.

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Tom Hook

Jul 20, 2015

My wife and I went to look at the Ford lineup of cars, and we left having bought a brand new Escape SE. The whole process from kicking the tires to taking a test drive to signing the contract was effortless as we were guided from one step to the next with a high degree of professionalism led by the expert and courteous Sal Catalano, who knew exactly what he was doing and did it with confidence and efficiency. We were impressed.Thanks also to Dom and Cindy, who both maintained Sal's high standards.Kudos to all concerned!

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gfour

Jul 18, 2015

Blair Mapp was excellent to deal with. He worked hard to find the exact Focus with all of my requested optons. The car was deliverd in less than one week and he kept me informed from the time it was deliverd to when we could recieve delivery. Blair made the whole transaction seamless. He was very professional & personable. It was a pleasure to work with.

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John.Deary

Jul 18, 2015

Jim Reed, our sales associate at Shaker's was awesome! He located our dream car and and procured it from another dealership faster than I thought possible. He was fantastic about all the purchasing details.

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Lisa

Jul 17, 2015

I am now leasing a 2015 Ford Explorer. Dom was great to work with. He was knowledgeable and his response time was great. Purchasing a car can be an intimidating experience and I never got that feeling with Dom. I would recommend Shakers to anyone looking for a car!

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lteller

Jul 16, 2015

I had the pleasure of purchasing a '15 Ford Fusion at Shakers Family Ford at the end of June. My sales consultant Kay was very knowledgeable and answered every question I had no matter how small. He was very personable and made the experience very easy. The showroom, waiting area and overall dealership was spotless and had an extremely comfortable feel. I will absolutely refer my friends and family to Kay and to Shakers Family Ford.

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JenBert0918

Jul 15, 2015

I was very happy with my experience. I enjoyed working with Dom La Capra to choose the perfect vehicle to suit my needs.I never met Dom and I have had no association with any one at this dealership or any other.

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rie8688

Jul 13, 2015

Blair Mapp was very efficient and answered all of my questions and they both went out of their way to help me. They were very professional and accommodating. I would recommend Blair Mapp to other people who are looking for a car.

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Mike

Jul 11, 2015

Bill Reed was very professional, knowledgeable, and accommodating. The experience from start to finish was easy and efficient. I highly recommend Bill Reed when considering a purchase from Shaker Family Ford Lincoln

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AP

Jul 10, 2015

i just bought my new MKZ and I am completely in love to say the least.. Not only was I impressed with everything it has to offer including AWD and being extrememly comfortable but its also a beautiful and classic looking vehicle. My salesperson was Kay Bekurti and he was very pleasant and thorough in making my purchase go smoothly. Thank you again for all you did!!! :)

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CaroleA

Jul 9, 2015

Great experience & service from James Cianciolo and the Shaker Team! James Cianciolo called my daughter in law to follow up on two vehicles that her and my son had purchased within the last year and that great follow-up / attention to detail brought us back in! So happy with my Escape and my experience. James and Linda were Great to work with! I highly recommend Shaker Family Ford.

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gary38

Jul 9, 2015

Great service, as always, from the Shaker Team!James Cianciolo and Manny Pinho went the extra mile for us. We highly recommend Shaker Family Ford.

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mikeg817

Jul 7, 2015

I had a great experience working with Sal. He was very knowledge and helpful in ordering my 2015 F-150. He kept me up to dated without the eight weeks as my truck was being built. He continues to reach out today make sure I have no issues with the truck.

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Jeng

Jul 6, 2015

I had went to a Lincoln dealership located in Watertown CT, to purchase a 2012 MKZ, I had seen the day prior to seeing it online . I told one of the salesmen, I owned a Lincoln which I have driven for 5 years and preferred to stick with a Lincoln model car. A salesman named Mr.Catalano said, he had something to show me before he grabbed the keys to my Lincoln for a trade-in value. He had given me a test drive and keys to a 2016 Ford Fusion. I drove the Ford and I eventually like the built and color of the car. The Ford Fusion is a beautiful car. I had to call out of work because of the extensive period of time spent at the dealership. The premise of this was I asked the salesman, if he were able to calculate the miles used on the Lincoln prior to the 5 years it has been used by me. Furthermore, Mr. Catalano gave me an inaccurate estimation of my Lincoln. The purchase of the Fusion was quite sudden. I saw various colors of the car. The color I intended to purchase was gray. He had shown me a gray metallic Ford Fusion, which had chromatic variation to it meaning at certain times of the day it would go from gray to a beige. The color looks as good as the white Ford Fusion, Mr. Catalano and I did a test drive with. After the drive I told him I would like to see the estimates on the Lincoln he said, " Why? You know you love the Fusion and you know you want it, why would you confuse yourself ?" I told him the Fusion is a lovely car, but I primarily came to the dealership to purchase a Lincoln. Instead he had given me the estimation of the Fusion, he sold to me. He refused to show me the Lincoln's paperwork, long story short, I drove out of the dealership with the 2016 Ford fusion that day. I'm definitely not a pushover but in some way I was in a trap. Salvatore, Here's your review you asked for.

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jeffs01

Jul 6, 2015

As usual, sales personnel are helpful, courteous, and willing to go the extra mile for a customer, I have dealt with Bill Reed since 1997, and, he is still the first person I will call for purchasing or leasing a vehicle.

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carol

Jul 6, 2015

Excellent job by all we had to deal with. from Dom Lacapra to Cindy Bugbee everything went great.the delivery of the vehicle went great and a lot of the features we explained as well.

JB

Jen B

Jul 5, 2015

Painless..Dom made are expierence of buying are explorer so easy.. Thank you Dom and shaker family ... We will defiantly be back to buy another one for my husband ...

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Mkcjt

Jul 5, 2015

I recently purchase an mkc with Dom Lacapra. He was very helpful and the process was very smooth.. I would highly recommend working with he he is knowable about vehicles and show me exactly everything my car offed before leaving .. Thanks again Dom for all your help .

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Bastardized Nation

Jul 4, 2015

Very happy with my purchase! Thanks to Jonathan for his help and the professionalism and I want to say that the service guys are awesome!

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hoytgeo

Jul 2, 2015

My wife and I went to the dealership to originally purchase our current, leased 2012 Lincoln MKX whose term was expiring. Upon arriving, we met Jim Reed - Salesman where he pleasantly and effectively reviewed our possible options to us and showed the bottom line costs for each option.It was an enjoyable, comfortable, and low pressure experience working with Jim as well as with Manny- Finance Mgr. who, basically, got us our new lease agreement for a new 2015 Lincoln MKX.My wife and I are both extremely happy with the professionalism of the Dealership as well as the Quality and workmanship of the Lincoln MKX.

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MichelleW

Jul 2, 2015

Jonathan Irizarry did a great job in making sure that we were comfortable throughout the entire process, and overall I'm happy with this car buying experience. Rates much higher than some of my past experiences. Their facility is modern, clean, gorgeous.

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Seanharding72

Jul 1, 2015

Klitijon Bekurti was an excellent sales guy. Very resourceful and made for a good experience. I would recommend using him anytime. Thanks for all your help.

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orbanvendel

Jun 29, 2015

It was an enjoyable, comfortable, and low pressure experience working with Dom. He was professional and knowledgeable about the ford product line. The STang put a giant smile on my son's face and bigger one on ours.

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Becky

Jun 29, 2015

Great truck! Enjoyed working with Dom- he made the process quick and seamless. They were very accodomating around our schedule. The truck was detailed beautifully also! Would definitly do business again with Shaker!

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jennifer

Jun 29, 2015

Not the first vehicle we have purchased from Cathy and it won't be our last. Thank you for your assistance, you made the buying process painless !!!!

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Linda G

Jun 28, 2015

When I decided to purchase a new car, I never even considered a Ford. But since my husband had purchased a Lincoln from Shaker Ford, we decided to just take a look. What a wonderful surprise. Our sales rep Sal Catalano was terrific. He listened to my requirements, found the perfect car for me - Ford Focus Titanium and after driving it, I was sold. Sal is low key, doesn't push, yet managed to provide details and all the pros of the car. In one week I was driving my new Focus and it's great. I credit Sal with overcoming my hesitation of buying an American car and explaining all the benefits both of the car as well as dealing with Shaker.

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rcerritelli

Jun 28, 2015

All dealership personnel were professional in their dealing throughout purchase. Salesperson Cathy Reed was knowledgable and professional. Sales manager Jim Shavo was accessibleand instrumental in achieving final acceptable price.

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carolshipley6

Jun 28, 2015

My name is Carol and I went into Shakers to buy a new car. Dom Lacapra greeted me and made this the simplest and most enjoyable car purchase ever. He helped me pick out my brand new 2015 Ford Focus. I would recommend anyone to work with Dom, he's the best!

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Mike D

Jun 27, 2015

Everyone at Shaker Ford Lincoln was a pleasure to deal with! From the minute I walked in the door until the day I drove away with the car, I was always treated like a friend!

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New escape owner

Jun 27, 2015

Bill Reed was professional, knowledgeable, and very personable. He truly made my purchase stress free and efficient. He made sure I was comfortable with every feature of my Ford Escape before I drove it off the lot. He even had his wife help me with the navigation system. Thank you Bill, I enjoyed your honesty and helpfulness. I can't say enough about how easy you made the entire process from start to finish.And thank you Cindy for making the financing process almost enjoyable.

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T G Southington

Jun 27, 2015

When it comes to purchasing just about anything, especially the larger things in life, we find it important that we can trust what we're being told. This being our first visit to Shaker Lincoln, we had the pleasure of working with James Cianciolo. James not only knew the ins and outs of the Lincoln we were considering, but he also explained the ins and outs of the Shaker Family's way of conducting business. We are grateful of James efforts, as well as the Shaker Team involved in our purchase, and feel confident, when the time comes to deal with any service related issues, we will be in good hands.

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gtw1077

Jun 26, 2015

Big Thank You to James C. Our truck buying experience was pleasure to so easy. We love our new family van...hahaha...TRUCK!! - 2014 F150 FX4

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Kilmer1

Jun 26, 2015

Purchased a new vehicle from Shakers Family Ford and it was the most pleasurable sales experience I have had in purchasing a new vehicle. Dealt with Domenic who was an amazing sales representative and knew exactly how to get the job done making the sale and keeping customer satisfaction. Also dealt with Manny in finance who was a great financial representative to deal with. Great sense of humor and these gentlemen me exactly what I needed. Overall rating was simply about the best experience anyone could have when purchasing a new vehicle.

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streetglide

Jun 26, 2015

Just purchased the 5th vehicle from James Cianciolo and Shaker Family Ford-Lincoln. Simply put, a great salesman and place to buy from. I do most of my business by e-mail and phone and they work within my busy schedule.

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idohair

Jun 24, 2015

This is our second purchase from Shakers and will return again , Bill Reed our first purchase very pleasant and now our second just as good !!! He did not waste a minute of our time he listened to what we were looking for and gave us exactly that !!! Everyone in the dealership are friendly & kind ... Highly recommend Shaker Family Ford !!!

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lol123

Jun 21, 2015

Best Car buying experience!! I just purchased a 2005 Jeep Liberty at Shaker Family Ford. My salesman was James McCarley, who provided excellent service to myself and my car buying experience. Despite my credit history, James was able to find me the perfect car, right in my budget. James was very patient with me and kept in constant contact to ensure I had an excellent experience. He made sure I was were very comfortable at all times in Shaker Family Ford. He even gave me a full tank of gas! I would HIGHLY recommend anyone to see James for their next purchase.

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Bill

Jun 21, 2015

My previous experiences with Shakers have always left me feeling satisfied with the service and the friendliness of their entire staff. Bill Reed was my salesperson each time and I always felt comfortable with him. He was very helpful bringing me up to date with the new technology provided in the newer cars. His pleasant personality and knowledge of the cars would make me be sure to recommend him to friends and family. Manny Phino was also helpful when discussing finances. He made available to us all the extras, advising us how they might be of benefit to us, but we never felt we were pressured into anything. It was a pleasure doing business with them.

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murgoa

Jun 19, 2015

ONCE AGAIN A GREAT PURCHASE EXPERIENCE WITH SHAKER FAMILY FORD. I BUY VEHICLE AFTER VEHICLE FROM SHAKER FAMILY FORD AND CATHY REED AND AM ALWAYS SATIFIED WITH THE RESULTS. QUALITY VEHICLES AND GREAT SERVICE.

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evelyn3576

Jun 18, 2015

My husband was looking for a fairly new used car. We went to Shaker's Family Ford on Straits Turnpike in Watertown to browse around. Salesman Bill Reed introduced himself. We told him we were not quite sure what we were looking for except a sedan that was fairly new and we were shopping around. He listened to us carefully and showed us several vehicles. He was very patient with us. We took a 2012 Ford Fusion for a test drive, Bill pointed out features that the vehicle had. He answered all our questions and explained the 7yr warranty to us. We looked at other vehicles and then said since we were shopping around we wanted to check out other vehicles at other dealers. He said that was fine and wished us good luck in finding what we wanted. We did go to another dealer and decided on going back to Shaker's. My husband decided to purchase the 2012 Ford Fusion. We did not have all the paperwork that we needed with us. We said we would be back in a couple of hours and if he would get the vehicle ready for us. We did not leave a deposit, just our word that we would return. When we returned, Manny Pinho took our check, transferred plates and insurance and my husband was able to drive away. I would definitely recommend this sales man and Shaker Family Ford to anyone shopping around for a new or used vehicle. There was no pressure by Bill, just a great person who listened, answered all our questions and is an asset to the dealership.

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Anthony R.

Jun 18, 2015

I cannot adequately express my appreciation for this dealership, my salesman Jim Reed, and the entire staff. I arrived at Shaker Ford not knowing if I was in a position to make any purchase much less get into the exact vehicle I wanted. I expressed several concerns to my salesman, who I must say, was a complete gentleman. Having walked out of another dealership less than 30 minutes prior, Jim not only heard my concerns, but truly took every effort to address them. Throughout the entire process of reaching a deal on my trade in and finding the right vehicle to purchase, I was never pressured or rushed in any way. To my surprise, not only was I able to purchase a vehicle, I was able to purchase the EXACT vehicle I set out for. My salesmans knowledge of current dealer incentives and rebates, as well as his fair, no nonsense, attitude truly made this deal possible and the experience pleasurable. It would be wrong of me to not mention the overall professionalism and knowledge of the other employees who helped in this process, the finance person, Cindy, service techs, and the detail folks. My new car was delivered absolutely perfect and clean as a whistle. There is no doubt I will be a repeat customer for many years to come.

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kristine24

Jun 17, 2015

I recently purchased a vehicle for my daughter. Dom Lacapra was fantastic to work with. Would highly recommend him. He followed through promptly and stood by all that he promised. We drove an hour to this dealership and I would do it again!

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Falk

Jun 17, 2015

I recently purchased a pickup truck from Shaker Family Ford Lincoln. Blair Mapp was the salesman who I dealt with during this process. He was very attentive to my requirements, made excellent suggestions and did everything in his power to assure I walked away satisfied with my experience. He even stayed late to ensure that everything was taken care of. Thanks Blair!

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Jen B

Jun 17, 2015

Dom made our experience of buying a Ford Explorer very easy. He was honest, funny, and we knew he wasn't trying to push us. I will always recommend Shaker Family Ford.

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cooper

Jun 14, 2015

I walked on the lot looking for a used Mustang. I met with Sal Catalano who was excellent. He spent over an hour with me which included test driving the Mustang Roush which he knew I had no intention of buying. I just wanted to drive it. When it was all said and done I walked out with a 2015 Mustang GT that I love.Sal put no pressure on me. He was very pleasant to talk to. He located the car that same day. The close process was all done over the phone. The finance person, Cindy I believe, was also great. No pressure to add additional packages. She very politely explained them and let me pick what I wanted. With Sal I definitely felt the Shaker Family environment and looking around at the old pictures from when the business was formed gave me confidence that they will be around for a long time if I need them.Overall a great experience! Thanks Sal!

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RunDavisRun

Jun 14, 2015

I went in to discuss financing options while shopping for a used car, and the staff found me a perfect new car, at a very reasonable price. I'm thrilled with the purchase, and the staff was incredibly knowledgeable, friendly, and seemed legitimately interested in getting the right deal for me. I never felt pressured to buy, and I never felt they were dominating the conversation or lead to any decisions to make them money. I highly suggest this dealership to anyone looking for a new car.

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Caleb3.0

Jun 13, 2015

Had a great experience at Shaker Family Ford in Watertown, I purchased a certified pre-owned Ford Focus. From the first moments on the lot the staff was friendly but not pushy. This is a big consideration for me because as soon as I am bombarded I walk off the lot. Upon meeting with my dealer Blair he located and brought around the car that I was interested in and allowed us to look at it without being hounded. We had plenty of time to sit in and look at all the features. While taking the car for a test drive Blair showed his knowledge while telling us about the features casually while letting us feel the ride of the car. After the ride Blair explained to us all the benefits of the car including what being certified meant in terms of warranty. Even while talking numbers there was never any pressure to commit to the car which I greatly appreciated. It felt like talking about a car with a family member not a dealer.

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elynne1117

Jun 11, 2015

Dom made the process of purchasing our newest car a breeze! I am thankful for how knowledgable and helpful he was. He understood what we were looking for and guided us into the car that would meet our needs. Manny was very efficient in processing our financing and the receptionist went out of her way to try to help our little guy feel most comfortable in the showroomThank you to the Shaker Family Ford and Dom!

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Cynbad

Jun 11, 2015

Today, I went to look at a car I saw on their website. My own Taurus, which was older, had major problems. I was greeted by Jim Reed who was more than helpful to my "prpblem". He showed me the car, took a test drive and we talked about financing. Then Manny came to the desk and we got it squared away in no time. Both Jim and Manny were exceptional and pleasant to work with.They are what the Shaker Family is noted for.

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Kolby1234

Jun 11, 2015

I have to say that I had a wonderful experience at the Shaker Family Ford Lincoln, from the time we entered the beautiful building to the time I drove my new car off the lot, A beautiful Bronze Fire Fusion, I love it and would recommend James Reed to anyone he is a gentleman, helpful and very easy to understand as far as explaining all the new things I will have to know in order to drive this beautiful car. Also Cindy the finance person was very kind and helpful!!!! Thanks to all of them. Cathy Zimyeski

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Kevchin33

Jun 11, 2015

I was in the market for a pre-owned fuel efficient Toyota Prius and As I was searching online with autotrader.com when I came across a Prius at Shakers Family Ford, My first thought was "Should I even think about buying a Toyota from a Ford Lincoln dealer?" As I made my initial phone call just to see if the car was still available, I Spoke to KAY Bekurti. This guy was awesome! He was so knowledgeable about this Toyota, I actually thought I had called a Toyota dealer. Kay knew everything about this car! Since I was coming from New York, Kay even went out to the car and recorded a video and emailed it to me to help me decide if this car was right for me. Once I got to the dealer, Kay had the car prepared and ready for me for a test drive. Absolutely no wasted time, The test drive was nice, Kay showed me some features about the car that I didn't even know. it was great. So once we got back to the dealer and went to the desk. Kay was very professional, He asked me what are my needs and he worked with me. at no point did he try to sway me or steer me into another car that was outside my budget, Kay is very open and he gave me a very good offer immediately, I personally hate it when some other dealers give you an inflated price and then the "manager" comes out and give you a fake discount. BUT that was Not the case here. Kay was very open and give me a good price, He treated me with good old fashion respect!! SOLD!! I am very happy. Additional Kudos to the very friendly receptionist AnnaMarie, and Thank you to Cindy Bugbee, She took care of all my paperwork and registration, Cindy was great, she even made all the boring paper work almost fun! Bottom line is I got an great price with great service, I cant say enough good things about Kay and the entire Shakers Ford dealership. THANKS!! - Kevin C.

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dawnmarie7485

Jun 10, 2015

James Cianciolo and Manny Pinho were such a pleasure to work with. They both were able to answer all of our questions and assist with any and everything we needed. Can't wait to return and purchase another vehicle from them.

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ssmcg

Jun 8, 2015

Jim Reed was great to work with. He is very professional and made every effort to ensure he could meet my needs - very refreshing - no pushy sales pitches - no one time only offers - he displayed understanding of my concerns and knowledge of the vehicle. I would recommend him to anyone looking to purchase a car.

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tomrossi27

Jun 8, 2015

I have purchased three new vehicles from Shakers Family Ford with the last 8 years. I just purchased my fourth, a new 2015 Expedition from Sales Consultant Cathy Reed. I have been dealing with Cathy over the past ten years and her Customer Service and Sales knowledge is outstanding. She has assisted me and especially Cathy with special vehicle orders, and always has the answer to any question raised relating to a Ford Vehicle. Cindy Bugbee was the Financial Manager I worked with recently. She was extremely thorough and explained all aspects of the financing and vehicle options available. This excellent Customer Service is a testament to the level of professionalism the Shaker Family has brought to this dealership. I plan to purchase many more vehicles in the future at this location. I recommend Cathy Reed as a point of contact for Sale of a new vehicle.TJR

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Utilitiesjenny

Jun 8, 2015

I had been on-line searching for AWD cars since before this winter. My 2007 Saturn Vue was paid off FINALLY, so I wanted to treat myself to a new/used car. James and Cindy were very patient and helpful explaining everything that they could, and getting my payments down to something that I could work with. I look forward to working with them in the future!

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Steveo616

Jun 7, 2015

Shaker Family Ford went above and beyond to help get me in my new 2015 escape. Jonathan Irizarry provided a great experience, would recommend to everyone!

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Jenay

Jun 6, 2015

Great overall car leasing experience- Cathy Reed was great to work with! I got into the car I wanted with no hassle and was walked through step by step. I would recommend this dealership and working with Cathy- will definitely be back for my next lease!

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Gotanewcar

Jun 6, 2015

The total experience of buying a used car at Shaker Family Ford exceeded my expectations. I found what I thought was the perfect car online, considering all the details they made available, even the sticker price. Scheduling and going for a test drive was easy and informative. My salesman Dom went above and beyond to ensure I was confident the car was right for me. Even the financing process was quick and simple!

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w.tacy

Jun 6, 2015

We purchased our 2012 MKZ Lincoln with the help of Dom Lacapra. We were very impressed with his knowledge of the product, but, most importantly, we found him very easy to work with. The car is a pleasure to drive.

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tonin

Jun 5, 2015

I just purchased a used lincoln mkx from Kay. service was great,vehicle was great,Shakers is great.. its that simple if you want quality vehicles and great service go to Shakers and ask for Kay

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prestige2012

Jun 5, 2015

i had spoke to jonathan a couple month back but i didnt make the move until now.I went and jonathan picked out the perfect explorer with the extras i could not be any more happier i got a great car for a great deal.

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mfv1111

Jun 4, 2015

Jonathan Irizarry helped me and my father choose my new 2015 Ford Escape. I enjoyed his friendly and easy-going demeanor. If it wasn't for him, I would have pushed on.

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arniek

Jun 4, 2015

I purchased a 2012 Certified Mustang convertible from Shaker. My salesman Dom Lacapra, was the absolute best. No pressure, patient and very accommodating.Everyone at the dealership was very respectful, easy to deal with and accommodating.My only objection was to the lengthy Finance and Insurance process. While the F&I woman was quite polite the process was way too long and very annoying. I did not finance.Would I buy another car from Shaker, YES. Good dealership, great salesman and good programs.Arnold KinslerDanbury

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Midge

Jun 4, 2015

My husband and I just purchased a 2016 Lincoln MKZ. The salesperson at Shaker's was helpful, honest, friendly and professional. He showed us a number of models, provided all the information we needed to make the best car choice for us. The financial person was equally professional. We have purchased many cars in the past, but this process, which took less than 24 hours, was absolutely the easiest.

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carlady15

Jun 4, 2015

Jonathan was my sales person and he took the time to listen to all my needs (and wants) to fit me into a vehicle that surpassed my expectations. As a woman buying a new car, we are generally treated differently in this setting. Not with Jonathan! All of my questions were answered without prejudice and he offered a great deal of information about the vehicle. I'm happy I leased my vehicle at Shaker's!

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Bill

Jun 3, 2015

My wife and I are pleased with our experience at Shaker Family Ford Lincoln and with James Cianciolo, our salesman.James worked hard to answer all our questions and to make sure we were happy with our purchase. It was our feeling that he went out of his way to make certain we could be comfortable with the intricacies of the dashboard and the controls of the new car we purchased.Bill and Gail Kron

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bombaci16

Jun 3, 2015

It was our pleasure working with Sal, as he was professional, courteous, positive and helpful, we look forward to working with him in the future... Thank you Mary Nieves

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Nancy B

Jun 2, 2015

I was in need of a vehicle in my price range and stylish. When I went to Shaker's Ford, I was assisted by the most understanding and charismatic salesman by the name of Kay Bekurti. He was patient and helpful while I was searching for my vehicle. Then, I found the perfect car. A 2012 Lincoln MKX. I'm so thankful I chose Shaker's Ford. Thank you Kay for all of your help.

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Mike C

Jun 2, 2015

I went to shakers family ford to get a estimate of what my 2001 Saturn was worth .I met a very pleasant sales guy by the name of Dom Lacapra he listened to all my needs and wants and wasn't pushy. I recommend Dom Lacapra and shakers to anyone . Thanks again Mike Cronk

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Everythingandthensome

Jun 2, 2015

I stopped in to look for a new car, wasn't having much luck elsewhere. I was greeted by Bill Reed whom my grandparents have always gone thorough to purchase their vehicles. I was extremely satisfied with the level of service I received at shakers. I found a great lincoln mkz with excellent mileage. Bill was great at listening to my wants and needs and by the end of the day I was driving my new car home and it has everything I wanted and then some. Thanks Bill.

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Bill1983

Jun 2, 2015

K helped me find the perfect red escape. It had the sun roof I wanted and the customer service K exhibited was of the highest quality, above and beyond. Thank you for making this experience easy and timely.

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Joyce, Ford Edge Fan

Jun 2, 2015

We came to trade in my 2010 Ford Edge, originally purchased new from Shaker Family Ford Lincoln. It had given me 110,000 miles of great driving capability and was still in wonderful shape. We replaced it with a brand new Ford Edge, and Jim Reed worked with us on the entire deal from trade-in to rebates, to help us get the best deal possible, and he did. We are very happy with our new Edge and the excellent service and professionalism of the staff at Shaker Family Ford Lincoln.

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sissy

Jun 2, 2015

I found every one was helpful and professional. Bull explained all features of the car and Cindy explained all the financing clearly and the water was cold and the coffee tasted good

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crg49

Jun 2, 2015

I was in the area looking for vehicles since my escape was on its last leg. I had seen a couple on their lot that caught my eye. Right from the meeting Jonathan I was very polite and very efficient and a very knowledgeable young man that knows his product very well. I couldn't have been there for more than 2 hours I was amazed at how fast the whole buying process can happen from the numbers to the paperwork everything was done accordingly and efficient good job to the whole shaker team.

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b122b122

Jun 2, 2015

Just leased a 2015 Lincoln MKZ. It was a great buying experience. I worked with Kay Bekurti and he was great to work with. Kay is very professional and he went the extra mile to make sure I got what I was looking for. It was a fantastic buying experience! I highly recommend Shaker Family Ford Lincoln and Kay Bekurti.

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Valerievsl

Jun 1, 2015

Just leased a 2015 Ford Fusion for Cathy Reed, she was excellent. She made my experience a breeze and she was very honest. My whole family goes to Cathy, we've bought many cars from her and it's never a disappointment!!! Thank you Cathy

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tphilibert

Jun 1, 2015

I have been doing business with Shaker Family Ford for several years now. I have always worked with Cathy Reed,who as always been outstanding and honest. There customer service can not be found anywhere else, and the new vehicle purchase plan can not be found at any other dealer. I have two business and children, and we are always in need of a vehicle. I have yet to find a dealer to beat there price.

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Bob G

Jun 1, 2015

As I was looking for a new car I once again returned to this dealership and again met with Bill Reed.Bill has always been very patient and willing to spend the time to be sure that all our questions are answered.My wife best sums it up after our dealings with him as - "Bill is very honest and not pushy". This sums up our experience and I would recommend anyone to visit him.Bob Giesen

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Lisa

May 31, 2015

Jonathan Irizarry, my Sales Consultant, was extremely knowledgeable about the SUV that I have had my eye on for quite some time now. I have been searching high and low for a pre-owned/pre-certified 2013 Ford Explorer Sport with bucket seats in the second row, as my husband and I have 2 sets of twins that we need to accommodate comfortably and easily. We were thrilled when our friend had located the Explorer at Shaker. I called to make an appointment to see the SUV and that is when I was put in touch with Jonathan. From the time we spoke on the phone, to the time we actually met, he was nothing but polite and professional. He took the time to go over every nook and cranny in the SUV, while keeping the attention of all 4 of our children. Amazing! Inside of the dealership they have a room with glass walls, for easy viewing, set up for the kiddos, where they can play Wii or watch a movie. Our kids entertained themselves in the room, while Jonathan, Eddie Shaker (Sales Manager) and I could discuss numbers right outside of the 'play' room. My family and I were offered donuts, water, coffee, and all sorts of goodies. When it came time to purchase the Explorer and sit with Manny Pinho, the Business Director, our children were completely content in the 'play' room and/or watching sports on the big flat screen. My husband and I were completely relaxed when it came time to sign the papers because we new that our children were happy, safe and having a good time. We were so relaxed that we were hoping Manny would have taken up some more of our time, but he was just too efficient for that! I really cannot say enough about my entire experience at Shaker Family Ford. Jonathan was the icing on the cake, as he made me feel confident and excited about this special purchase of mine.

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brian

May 31, 2015

My salesperson (Cathy Reed), the general manager (Corey Shaker), the sales manager (Eddie Shaker), and the finance director (Manny Pinho), made me feel like I was the only customer that mattered. besides having a great product, they made the whole process so efficient that it took up little of my valuable time, and I drove away not only happy with my new car, but also with the whole experience.Brian Peck

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vengaboy89

May 31, 2015

From the initial phone call where Jim Schiavo was nothing but courteous and professional to delivery from sales professional Dom Lacapra, the entire sales experience at Shaker's was nothing short of superb. After calling a few other dealerships, I was growing tired and frustrated of hearing how the Expedition "just wasn't a popular vehicle anymore"- this was not even mentioned at Shaker's. In fact, Dom L went above and beyond to ensure I got into an Expedition instead of settling for an Explorer- that is a true commitment to customer service! He worked out many different leasing and financing scenarios until we found one that worked best, the dealership even took the time to locate and swap my Expedition from another location! These are among the many reasons why I have exclusively purchased my vehicles from Shaker's since 1995. Don't waste your time going anywhere else, Jim, Dom and the entire team deserve to be commended for their commitment to customer satisfaction!

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gw11

May 29, 2015

Repairs under warranty were Excellent! The Technicians were Great They actually for the most part agreed with my assessment and replaced my Rear Brake Rotors and Brake Pads which were grooved and excessively worn for 365 miles and New.

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nomel

May 29, 2015

All the employees we dealt with were very friendly. Jonathan was very patient to show us the features of the new car that we purchased.

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meberhardt

May 29, 2015

Excellent experience in getting the right vehicle at the right price. Salesperson's ability to understand my needs and constraints and work with me for the best solution. Salesperson was not pushy and listened to my needs. Great finance experience as well. I've been to other Ford dealers and this is the best!

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SalSolla

May 28, 2015

Another great buying experience at Shaker's Family Ford/Lincoln with Salesman Dom LaCapra and sales manager Jim Shiavo. We leased a 2015 Lincoln Navigator last week. The particular vehicle we wanted was due into Shakers and not on the lot yet. Spoke to Dom, and he had another Navigator ready for us to test drive and check out. The only difference between the model we wanted and the model we drove was the DVD Entertainment system, everything else was the same down to the color. The Navigator was perfect. Dom showed us all the options and explained them also. Two days later, the Navigator arrived. Dom contacted me and we made an appointment to finalize the deal. The finance manager Manny is also great to work with, and made all the paperwork a breeze. My famiy and I just can't see buying a vehicle any where else.

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2016Fusion

May 27, 2015

Came in thinking about upgrading my 2013 Fusion, and left with the 2016. I've never leased before, the who process was explained in detail, everyone was friendly and helpful. I've always been comfortable with the information and advice given by the people at Family Ford. This is the third time I've gone to James Cianciolo at Family Ford to help me with my car needs. Always a positive experience.

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ivanf

May 26, 2015

Just recently purchased a car at shakers family ford, the experience was great on finding the car i was looking for James Cianciolo and Cindy Bug bee were very helpful i would recommend this dealership to my family and friends.

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Bigred250psd

May 26, 2015

I couldn't have asked for a better experience, starting from the first phone call to the moment I got into my new mustang. It was a pleasure working with their employees and they all definitely go the extra mile to make you comfortable with everything and make you feel part of the family. I wouldn't hesitate to recommend them to anyone looking for a car, after this experience I wouldn't dream of ever going anywhere else!!

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mmason13

May 24, 2015

Just recently purchased a new truck worked with Jimm Reed. Been dealing with this sales man and this ford dealer for 58 YEARS! Extremely helpful dealership to work with, id recommend them to anyone i know. I'll continue doing business with them for many more years.

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Leo

May 20, 2015

It was a pleasure working with Jimmy C and Cindy. It helped us to make a decision with regards to our purchase feeling we were dealing with a dealership that stresses integrity and customer service. All questions were answered to our satisfaction. Jim walked us thru all the features of our Fusion, we were not rushed at all. Very satisfied.

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vspruill727

May 20, 2015

January 8th I had purchased my 3rd car which was a 2014 ford focus SE I did a trade-In .It was my first time going to Watertown ,CT . & my sales person was James Mccarley he was excellent ! He showed me all the ropes to my car & gave excellent customer service ! I greatly appreciate his help and the people at Shakers Ford . They were very nice . My overall performance was great ! he gets 10 stars for being a good sales person ! I will definitely recommend him to people looking for a new /used car or trade in deals ! Sincerely, Vanessa Spruill

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jpF150

May 20, 2015

Recently purchased a new truck from Shaker in Watertown. The team was extremely helpful in making sure my vehicle was appropriately equipped given the many options to select from. Similarly, it felt like they went out of their way to help me get the best price through various Ford promotions. It is my first experience with this dealership but I'm looking forward to having my truck serviced by them for a long time.

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dlago62

May 19, 2015

Went in to get myself a new car. Mike Hidalgo was very helpful throughout the process. Would deal with him again.

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paul0652

May 16, 2015

When it came to replace my Bronco that I have had for 25 years, I went to Shakers on my sons referral. He has been buying cars from them for 10+ years. They did not disappoint! My salesperson Kay made sure I was happy with the Explorer that I chose. Top notch facility with top notch customer service! Thanks Kay!

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gw11

May 16, 2015

While this was originally an Internet originated sale, Kay was very informative and respectful. He did everything possible to make me comfortable and secure in the deal we made. I couldn't be happier.Cindy Bugbee took care of things in Finance dept, again a real pleasure to deal with.Thanks to both of you and to Shaker FordGeorge W

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youngmj80

May 15, 2015

I have to commend Shaker Ford and Bill Reed for giving me a stress-free experience buying my new Ford C-Max recently. Bill was very knowledgeable and answered all of my questions. The payment options were all well laid out and I even drove the car home that night. Bill was a pleasure to buy from. He was very friendly and very professional as well. Manny in the financing dept also did a great job getting me hooked up with a great rate and even transferring and printing out my registration so I could drive the car home. I definitely recommend Shakers if you are looking for a car.

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JenS

May 13, 2015

I just purchased my third vehicle from Shakers Family Ford Lincoln, a 2015 Ford Explorer Sport. I returned because I was so happy with past vehicles and also with their service department. Linda Messinger and the Shaker family will do anything to make my ownership of a Ford/Lincoln enjoyable and affordable. The minute I met my salesperson, Cathy Reed, I could tell she was very knowledgable and wanted to fully understand my car needs. Turns out she kew me better than I knew myself. Upon observing my driving style she recommended the Sport over the Limited which I originally thought I wanted. I am so glad she steered me in that direction - the Explorer Sport is amazingly fun to drive! No more boring carpools. Cathy is a pleasure to work with. She is confident in her product and therefore encouraged me to do side by side comparison online of the all the vehicles I was considering. Everything she said about the Ford proved to be accurate and there was absolutely no pressure whatsoever - just solid pricing and a solid product! I can't imagine ever shopping anywhere else!

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Domeara70

May 12, 2015

Well I talked with other dealerships but Shakers is the one I chose because straight forward honesty plus I love my Ford Explorer Sport. The guys I dealt with were great and also Lindsey Shaker she got the ball rolling on getting me into my new explorer

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The D'Agostino's

May 12, 2015

We just picked up our 2nd vehicle, (in a week!!) from James Cianciolo at Shakers. What a guy!!! We couldn't ask for a nicer gentleman. He took his time and explained everything about our new vehicle to us. We came in as customers...we left as friends!!

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malangoneworks

May 12, 2015

We were in need of a work van to add to our growing fleet and James Ciancioio was more then helpful and friendly with a professional straight forward approach that was appreciated that made the buying process easy. Cindy Bugbee in finance was also pleasant to work with being very accommodating and efficient as our schedule was tight. As we purchased a used vehicle we also had dealings with the service department as we wanted them to look over some concerns and they were just as friendly and helpful. Overall the staff has made the whole process an easy and friendly experience.

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SalSolla

May 12, 2015

Best auto leasing experience ever hands down! My Sales Rep. Dom Lacapra was the best, and really made everything go smoothly. This past Friday, 5/8/15, I contacted Family Ford and spoke with Sales Manager Jim Shiavo. I told him I was interested in a Fusion and what options I would like to have. I then spoke with Dom and sceduled a visit. When I got there, Dom had a Fusion ready and waiting for a test drive. The first car I drove was what I had asked for, but just didn't feel like a perfect fit. Dom knew exactly where the right Fusion was. We drove out to it, and then scheduled a test drive for this model for the following morning, as I was pressed for time. The Fusion was out front Saturday morning ready. We test drove this one, and I was sold. Dom and Jim came up with a great deal, and I took delivery of the car today. Great car, and great dealership. No games, just straight up great and knowlegable service. I leased this car, so we get to do it again in three years!

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SanDee

May 11, 2015

My husband and I just purchased a certified preowned vehicle from Shaker Family Ford and were so impressed by our sales person, Bill Reed and the rest of the staff. They were professional, friendly, and knowledgeable. We had the best buying experience ever!

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Maura D

May 6, 2015

Bill R and Cindy were so great to work with. They made me feel completely comfortable. I am extremely happy with my new Ford Explorer.

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scharb992

May 5, 2015

James Cianciolo was an amazing sales person and went through everything with me. He made sure that i walked out the door with my car satisfied and happy. They went above and beyond with making sure everything was perfect with the car and ready for me the day i picked it up. I will surely refer friends to him personally in the future.

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Fiesta fanatic

May 4, 2015

Just leased a Fiesta from Family Ford and love it!! James Cianciolo our sales person was great on helping me keep in my price range, even when I was wandering toward cars in higher price ranges, he brought me back where I wanted to be and got me the perfect car. Cindy Bugbee in the finance department was awesome, she went above and beyond and got me payment that work for me,she made it so smooth. Both Cindy and James were fantastic-I'll definitely be a repeat customer!!

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ellyne1

May 4, 2015

Cathy Reed was a big help in the purchase of my new car 2015 ford escape. She explain everything to me about my new car

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The D'Agostino's

May 3, 2015

My husband purchased a new dump truck over the weekend and couldn't be happier. Jim Cianciolo is one of the "BEST" salesmen we have ever dealt with. He took the time to explain everything and was very informative. He has an awesome personality and made purchasing a new vehicle simple and easy. We will definitly be purchasing another car from him in the near future. Cheryl & Mike D'Agostino

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slco

May 3, 2015

I went to shakers family ford after having a bad experience at another ford dealership and met with a young salesaman name jonathan. Between jonathan and manny they both got me the car i wanted and with a very good deal im happy i gave them a shot and will be back again when its time for a new car

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Aneesa93

May 3, 2015

Bill Reed greeted us when we first arrived at the dealership and he was very polite and ready to help us purchase a car. He was knowledgable about the cars and he quickly knew which one I was interested in. After that he took great care of us inside and we started the paperwork. He is a great sales person and I would highly recommend him.

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Asedeno

May 2, 2015

I went in to shakers ford because I had seen a vehicle on there lot ,Jonathan spoke to me about the car and gave me all of the Information we set up an appointment the next day everything went great Jonathan ws excellent and I couldn't be happier.

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Mustang15

May 1, 2015

The Positive:1. Everyone was willing to help, nice, polite and friendly.Area for opportunity1: Follow up with customers should be done in a timely manner.2. Lack of communication between departments. Causes customer confusion/ frustration.OverallThe overall experience was just above average. The visuals are great, and there are a lot of pleasantries that are in this facility. This Dealer has the potential to be one of the best dealers in the area. What needs to improve is the communication between departments and lack of ownership when customer expectations are not met. The customer does not care who's fault it was or is, each representative is a representative of Ford and should be owning the customer experience, and take the steps to improve the experience. Know your customer:The sense of urgency should match the customers urgency and concerns. This is done by following up when promised, as well as following through with what is promised. Not doing these things can negatively impact the customers experience and view of the company.

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myroush

May 1, 2015

I recently completed a long-distance purchase ALL by phone and email from Marion, IL. At first, I was unsure of a long-distance transaction of such a purchase. But, Jonathan's attention and care of this transaction far exceeded my expectations.

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marie929

May 1, 2015

Johnathon Irizarry was my sales person and he did a great job it was nice and easy at the price I wanted I would recommend Shaker Family Ford to anyone!

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Camacho

May 1, 2015

I recently purchased a 2015 Ford F-150 from Jonathan and he was extremely knowledgeable, courteous and gave me a great deal on top of it. I would definitely buy from him again!

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Chris vB

Apr 30, 2015

Kay at Shaker Family Ford really went out of his way to sell us a great used car. Knowledgeable, professional, and absolutely no pressure. Would recommend him to anyone interested in making a purchase!

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Jarryd

Apr 30, 2015

James Cianciolo made the buying experience easy and stress free. No pressure at all, worked with me and ended up buying the car. Next car I buy is going to be from shakers ford.

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pmclean

Apr 30, 2015

i went to shakers to look at an f 150 i had seen online. when i arrived i was started talking to the salesman by the name of jonathan i, he was very knowledgeable with his product the truck was perfect and they even helped me with a tonneu cover . Good job jonathan and shakers.

HG

Happy Guy

Apr 30, 2015

This was the easiest and friendliest car buying experience I have ever had. Very professional in helping me get my needs satisfied Couldn't be happier!

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charlie d

Apr 30, 2015

MY TITLE SAYS IT ALL. MY SALESMAN ( JAMES CIANCIOLO ) DID NOT NEED TO PRESSURE ME, BECAUSE A GREAT INFORMATIVE PRESENTATION CLOSED THE DEAL. HE MADE ME COMFORTABLE, WENT OVER ALL THE DETAILS, & EXPLAINED THE CAR TO MY WIFE.

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Meredith

Apr 30, 2015

Shaker family ford treated us great. They where patient and found us exactly what we were looking for and found a way we could afford it. Great people, great experience.

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rsdoss

Apr 30, 2015

Had a great experience purchasing a Mustang at Shaker Family Ford. Everyone was professional, polite, and open about the process. I worked with Jonathan Irizarry in sales who walked me through every step of the process, and Manny Pinho in finance. Looking forward to working with them in the future.

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LisaM

Apr 30, 2015

Our sales associate, James M was terrific. Everyone at Shaker was professional and easy to work with from the receptionist to finance manager. I will recommend them to my friends and family and I am very happy with my new Ford Focus.

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Kim Steinberg

Apr 28, 2015

"Kay" Bekurti is the "Most Outstanding" Sales Professional at Shaker Family Ford. Very knowledgeable, and thorough, from start to finish. Picked up my new ride (2004 Mazda Tribute) and proudly took her home. Because of Kay, I will be returning to Family Ford with my husband for his upgrade. Just tell Kay what you are seeking (if it's not on the lot), and he will gladly find it for you. Since I only purchase used, I rely on Family Ford for only the finest in used vehicles. As Always, Many Thanks to Kay ... a true asset to Shaker Family Ford. Kim Steinberg.

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trophyguy

Apr 28, 2015

We just purchased a 2015 Ford Escape from Jim Cianciolo over the weekend.He was very professional in his approach to make my experience with Shaker'sone that I would not be afraid to recommend to anybody. He answered all myquestions and will be there if I need him.Ed Pescetelli

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ED S

Apr 27, 2015

FROM THE MOMENT I WALKED INTO THE SHOWROOM IN WATERTOWN AND INTRODUCED TO CATHY REED, A MOST PLEASANT AND ENTHUSIASTIC WITH A COMPLETE KNOWLEDGE ABOUT THE 2015 FORD ESCAPE, I IMMEDIATELY KNEW THAT I WAS IN GOOD HANDS AND IN A GREAT DEALERSHIP. CATHY WAS EXTREMELY INFORMATIVE AND ABOUT FORD AND THE SHAKER DEALERSHIP WHILE OFFERING ME SOMETHING COLD OR HOT TO DRINK. SHE MADE THE SALE!I WAS ALSO INTRODUCED TO THE GENERAL MANAGER SCOTT VOORHEES WHO REINFORCED THE SHAKER PHILOSPHY AND WAS EXTREMELY UNDERSTANDING AS TO MY NEEDS, AS WAS CATHY.CINDY BUGBEE THE BUSINESS MANAGER, WAS COMPLETED THIS FINE EXPERIENCE BY EXPLAINING THE TERMS AND CONDITIONS OF THE LEASE....IN CLOSING THE TOTAL EXPERIENCE WAS FLAWLESS AND MOST PLEASANT!

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JohnG

Apr 24, 2015

I just purchased a used vehicle from Cathy Reed. I had been looking for a vehicle for quite some time and met several sales people before I wound up at Shaker Ford. Cathy and Manny treated me with respect for my time and for my expectations. In my time at the dealership I also met Jim Shaker who took the time to explain the way they conduct their business and to just talk. I found all there to be professional, courteous , and friendly. Next car search I will start at Shaker Ford.

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Faletta

Apr 24, 2015

Jim Cianciolo immediately put me at ease.He was not pushy and readily answered all my questions.He made my first on my own purchase of a car a good experience.

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Kingfish

Apr 24, 2015

I'd been looking for a late-model Town Car on Cars.com for the last two months, and found a few that met my criteria. One of these had just recently arrived at Shaker Ford Lincoln, which was convenient as it's only 30 minutes away. My first contact was on the phone with Jim Schiavo, who was most helpful in getting me information on price, mileage, and other relevant info. When I got to the dealer I was met by Jim Cianciolo, who took me out for a test drive in the car, and answered whatever questions I had. I can't say enough about Jim; dealing with him was a pleasure and made the entire experience enjoyable. After deciding I wanted the car I sat down with Jim S to work out a deal on my trade, and before long came up with a mutually agreeable figure. I then got together with Manny to go over financing and warranties, which went smoothly - no surprises there. Overall, my buying experience at Shaker was exemplary and I can honestly say I'd recommend them to anyone looking for a new or used car. They're straight shooters and made the entire process not only painless but enjoyable.

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madrox624

Apr 23, 2015

I never had an awesome experience at a dealership until recently at shakers. The service and sales team was excellent and would work with them again.

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AWas

Apr 23, 2015

It was a pleasure to work with Jim Reed on my car purchase. He was very knowledgeable and willing to take the time to explain all the features on the Ford C-Max.Everything from the start to the finish was very smooth. Will be sure to look at Shaker first the next time we are in the market for a car.

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FrankTracey6266

Apr 21, 2015

sales person Cathy Reed,car shopping is an over whelming experience except if you are fortunate enough to have a sales person such as Cathy Reed. she is able to read the customer and speak to their needs often using personal experience to assist her years of knowledge in car sales. she relates easily to the customer and speaks their language not some mumbo jumbo garbage.. she is patient and not pushy but at the same time laying out all the options with the pros and the cons of each option. We found Cathy to be up front and yes actually Honest-- very refreshing. I would recommend her to anyone who is embarking on the car purchasing/leasing adventure. the overall experience was good although there are always those who work the behind the scene information lurking in the background, they were just slightly obvious and not overwhelmingly obvious.frank and tracey, wolcott

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Mary

Apr 21, 2015

I went to Shakers Family Ford on Straits Turnpike in Middlebury, CT. I spoke with Sal Catalano and told him what I was looking for, a 2015 For Escape. He took me for a test drive and I was very pleased the way the car handled. The reason I decided to go with the Ford, was because Sal wasn't pressuring me to purchase a vehicle. I also met with Jim, Scott and Cindy, who were also helping me out. This is the first time I went to a Ford Dealer and so far I am pleased.

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MarcK15

Apr 19, 2015

It was a pleasure to work with Cathy on our used car purchase. She was very knowledgeable and willing to take the time to explain all the features on the Ford Escape. Will be sure to look at Shaker first the next time we are in the market for a car.

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bbrown

Apr 18, 2015

Jim was very helpful and even took time out of his day off to show me a car. Excellent service and stock of cars! I visited the dealership to see a listed used car and met Jim who was very courteous and helpful. This car was for my daughter who was a new driver and Jim spent time going over the details of the car and helped seal my decision to purchase the car. We went back a second time with my wife and Jim was again patient and courteous...after the purchase he followed back with a call to see how my daughter was doing with her car - again, great service from Jim and he represents Shakers really well!

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styxfanerin

Apr 16, 2015

I drove from MD to CT (5 1/2 hours) and had been keeping in touch with Sal during the process. Sal was super nice, so friendly and went above and beyond to make sure that I was happy! He even sent me a list of several places to spend the night in the area. We weren't familiar with the area at all so this was a huge help! He took as much of my information as he could over the phone so that the purchasing process would be quick and easy. This had us out the door and heading home before we knew it. He was very thorough when going over the car and he's been a pleasure to talk to after since he has been checking up to make sure that I am satisfied. I wish that I lived closer so that I could have my vehicle serviced there but alas, that would be a very long drive. Two thumbs way up for Sal and Shaker Family Ford!

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SVDP

Apr 16, 2015

Excellent salesperson. Polite and friendly. Made process simple and easy. Treated customers with respect. Helpful. Explained everything thoroughly. We have been working with Cathy and Family Ford for years.

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Maureen

Apr 16, 2015

We leased our second Lincoln MKZ through James Cianciolo last week. James has been the best car salesperson we have ever dealt with. He takes the time to listen and truly cares about his customers. The atmosphere at Shakers is both friendly and professional. Call James at Shakers, you won't be sorry!John & Maureen Bisaillon

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brouillette, janice 1212

Apr 14, 2015

Jim spent the an entire afternoon helping me find the exact car that I wanted. Jim has tons of patience and Ford knowledge. Thank you Jim. I'm very happy with the Shaker dealership/

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ArtMachine

Apr 14, 2015

I was interested in a Lincoln but had no experience with the brand or the models. I called with questions, talked with Kay Bekurti in sales, and followed up with a visit. Kay was thorough, courteous and professional. We discussed several models in detail and went for a test drive. In a followup visit with my wife we looked at several more vehicles to narrow our choices. In all cases Kay provided us with quick and reliable answers. When we got down to a purchase decision others played an important role, the general manager and James Schiavo in particular, to make the numbers come out right. Well done all!

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darkstar704

Apr 12, 2015

I was in the market for a Focus, and wanted to see what options I had available to me. I went to another dealer first and was sorely disappointed. However, coming to Shaker's, Jim Reed was on point and delivered a great experience. He listened to my needs and together we found the perfect vehicle for me on price and features. Manny was great on the finance side too and showed me the best warranty and finance options. They are a great bunch of folks with a strong inventory of cars. I highly recommend!

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mar79

Apr 8, 2015

Knowledgeable sales staff, great price, pristine dealership and very comfortable shopping experience. Kudos to Ed and Johnathan, We love our new explorer. Mike and Michele

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whit

Apr 6, 2015

Went in to buy new car with 2010 trade and 10k to put down waited 2 1/2 hours still did not have a trade in appraisal done' had to leave and they said would call later ... no call whatsoever went to Litchfield ford and we signed papers on new escape in under two hours would not recommend this dealer.

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krismhutch

Apr 5, 2015

Thank you Jim, so much for spending the time I needed to get an awesome car at an affordable price. I recommend this dealership highly!

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MKZ

Apr 4, 2015

This the second MKZ I have leased from Shakers. I have worked with Cathy Reed on both occasions .I continue to be pleased with the service I receive as well as the quality of the car I am leasing. Cathy is personable, knowledgeable and understands customer relations. She has excellent follow through and is ALWAYS available to answer questions--even after the sale! I continue to recommend Cathy and Shakers to friends and family.

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Rod

Apr 2, 2015

Sal did a great job of staying in touch as we made our decision. It takes some time because we keep our cars 7 to 8 years. Since we are "A" plan the price is the same where ever we buy. But.... Ed and Sal found us rebates beyond any I found online and they treated us the same as if we paid sticker.

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totalpowerllc

Apr 1, 2015

Recently leased a new 2015 Ford Explorer XLT for the next 36 months. We received a great deal with lots of help with choosing a used or new vehicle to suit our needs. The dealership owner took lots of time to explain the financial portion and guide us in making the best payment choice to meet our budget. Recommend them highly. Our salesman Jonathan was also a great help in getting us the interior and exterior color that we liked the best. Looking forward to our next purchase or lease.

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Joanne

Apr 1, 2015

My experience with purchasing a Lincoln from Shaker was more then my husband and I ever expected. Klitijon Bekurt was excellent as far knowledge and definitely a people person. Rick and I could of purchase the Lincoln from another dealer at a $400 cheaper price but Kay was the reason why we did not. Cindy in financing was extremely helpful and friendly. I would recommend everyone to purchase a car from Shaker well worth it. It will be a great experience and one you will not regret. Try it you will see.

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Civicman15

Mar 31, 2015

I visited Shaker Family on March 31st with a 2012 Honda Civic LX on my mind. We were greeted by the very friendly and genuine employee Klitijon "Kay" Bekurti. He sat us down and told us everything about the car. He then let me take my car for a test drive and was a very pleasant and non-aggressive passenger. He then gave us a great deal for the car I was looking for and had it ready in an hour. The whole time he remained positive, friendly, informative, and very helpful. I would recommend Shakers dealership to anyone, as they made the experience very positive and were able to live up to their amazing reputation.

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JC62

Mar 31, 2015

I visited Shakers on Saturday, March 28th with the intent of doing some research on an MKX SUV - not necessarily to purchase that day. I was met at the door by Bill Reed and he walked me through all the details of the vehicle. He was knowledgeable of the vehicle, extremely friendly and courteous. After taking the vehicle for a test drive I was impressed enough that I wanted to show my wife the vehicle before I made a final decision to purchase. I wasn't sure that I could bring my wife back that day because of scheduling conflicts so Bill made arrangements that I could bring the vehicle to my home so my wife could see it. Long story short, she loved the vehicle - Shakers was very aggressive with their pricing and I am the proud owner of a new MKX! Everyone I encountered throughout the process was a pleasure to work with. I would recommend Shakers dealership to anyone.

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Ford Fiesta

Mar 30, 2015

I just got back from the Shaker Family Ford Lincoln in Watertown, CT and all I can say is Wow. After my last car buying experience, this was a walk on cloud 9. James Cianciolo greeted me with a friendly smile and his knowledge and no pressure approach was a breath of fresh air on a cloudy day, Aces all around.... I would highly recommend Shaker Family Ford to anyone looking for a new or used car.

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nickp

Mar 30, 2015

I recently bought a a truck through shaker via James Cianciolo, he was pleasant, kind, knowledgeable and not the least bit pushy. James and Manny took care of me and made me truly feel like part of the family (insert family ford pun here). I would recommend this dealership in a heartbeat- definitely different from other dealerships!

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llavoie

Mar 30, 2015

I am a college student who is graduating in May and I really wanted a Ruby Red Ford Fiesta. When I arrived at Shaker Ford, James was there and ready to help. He was very patient with all of my questions and explained to me all of the options that I could get in the Fiesta. After test driving the car with him, I felt confident that this is the car I wanted. He took the time to go over all the paperwork and find my car within the state of CT. I couldn't have been more pleased with the customer service and price of the car. It is everything I wanted! I would definitely recommend Shaker Ford and James McCarley to someone who is looking to buy a new car.

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cfd

Mar 28, 2015

We have bought three vehicles from Shakers and two of them through Bill Reed. Bill was courteous, knowledgeable and accommodating. He not only listened to our preferences and current vehicle needs but delivered at an affordable price. The process could not have been easier, and we drove off in our new family car that day. Their customer service is second to none from their comfortable lounge, immaculate bathrooms, and overall welcoming demeanor of the staff. When comparing with friends about their experience with other dealerships, it further solidifies for me that Shaker's will be the only place I will service and purchase my family vehicles.

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Ryan07

Mar 27, 2015

Just bought a new F350 from Shaker's Ford and had the pleasure of doing business with James Cianciolo and Cindy Bugbee. They really made it an enjoyable experience! Professional, courteous and knowledgeable.

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tom

Mar 27, 2015

James Cianciolo was a great person to work with. he is honest and doesn't beat around the bush when asked direct questions ( not a quality I've seen at other dealerships)Manny Pinho is great with numbers and they both did what they said they would do, help my wife and I obtain the Ford Edge we wanted. we will visit them again when we need another vehicle.

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Bonnie

Mar 27, 2015

My husband & I were greeted by Jim S. who took us into the lounge & made us coffee making us feel at home. Our sales consultant is Jim Cianciolo. He was very easy to work with. He took the time to really listen & found what I was looking for, which was a platinum ford edge. He actually showed us the one they had on the lot & it was love at first sight. It's a certified pre owned ford edge in pristine condition. Jim C. was very patient when explaining how to use all the options. We then saw Manny Pinho for the closing. Great people to work with. We will return for repeat business! Bonnie Flanagan

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Lincoln

Mar 25, 2015

Purchased New lincoln from Sal,knowledgable,great trade in price ,great new car deal.I will be going back there againYou can tell he loves his work.Cindy did a great job with all the paper work.She knows her job top to bottom.

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F150

Mar 24, 2015

Our company purchased an F150 pickup truck from Jim Reed at Shaker's with no hassle! After seeing the truck on the internet, we contacted Jim. We were unable to get to the dealership that day, so he went out of his way and brought the truck right to our location so we could test drive it, which lead to the same day purchase. Thanks!

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Bianca

Mar 23, 2015

I've just bough a car at Dodge ram 2011, Jonathon Irizarry was exceptional in his knowledge and answering any questions I had. They did a great job. I recommend there work... Thankyou .

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blkmonday

Mar 23, 2015

Bought a used explorer from James Cianciolo. Great experience. Very happy with my purchase. Got me a better Apr than expected. Highly recommend. I'll be back

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Mustang01

Mar 23, 2015

Sal Catalano was very interested in my daily driving patterns and tailored my test drive to encompass all the aspects of my 55 mile commute. I never felt rushed or pressured as I have experienced in the past at other dealers. I would definitely go back for my next car even though Shaker's is over an hour from my home.

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kagogu

Mar 22, 2015

My husband and I went to several car dealers before coming to Shaker Family Ford. We had two vehicles coming off lease shortly and were looking to lower our car payments. Sal Catalano greeted us and truly listened to our wants/needs and assured us he would not let us down. He went above and beyond and delivered stellar customer service, as well as vehicles that met our needs, all in a pleasant, relaxed environment. We also worked with both Cindy Bugbee and Manny Pinho who were excellant. Everyone we dealt with were great to work with and all had a hand in delivering an excellent car buying experience. We highly recommend this dealership!

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DDB

Mar 20, 2015

The reason it's called Shaker Family (Family Ford) is because they make you feel like you are a part of their family. James Cianciolo and Cindy Bugbee made buying my 2010 Ford an excellent experience. Remember, family always comes first!

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ramvelez35

Mar 19, 2015

A very nice and friendly place to buy a car. I found the car that I wanted and Sal Catalano made everything a wonderful experience. I am very satisfied with the service and will recomend my family and friends.

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Diane

Mar 19, 2015

The minute I met Jim Reed I liked him. I am very leery of salesmen as a rule, but felt completely at ease with Jim. The thing that impressed me the most was that he was not one bit pushy. He also got me a very good deal. I would say that Jim was by far the nicest salesman I have ever dealt with. Everyone that works there is nice.

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auntielulu

Mar 17, 2015

From the minute I stepped into the dealership to "look" for a new car, I was treated as if I were their favorite customer. I specifically asked for Jim Reed - who was with another customer at the time. In Jim's absence, Corey Shaker offered to take me for a ride in a beautiful Fusion and we went to their lot where I was able to look at the different colors. When we returned to the dealership I spoke to Jim and we made plans for me to tale a ride and get a feel for the Fusion. I ended up purchasing a 2015 Fusion that I absolutely love!!From the start it was a wonderful experience!!

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Sbanks7190

Mar 17, 2015

I was very pleased with the quality of service I received when purchasing my car through Cathy Reed at Shaker Ford. Her and Cindy worked hard to make sure I got exactly what I was looking for in a vehicle for the price I had hoped for.

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bella04

Mar 16, 2015

If you are in need of a new car, truck stop by and see Cathy Reed. We had such a great experience with her. The service was great and everyone was very helpful!!!

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amar20

Mar 16, 2015

I had such a great experience at Shaker Family Ford! The service was great and everyone I worked with was so very helpful. I bought my first car and I couldn't be happier with it.

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Kcvalerio

Mar 16, 2015

I bought a car with Ford and via Salvator Cianciolo in February of 2015. I went through the flagship SUV with every competitor but was most impressed with Ford. The dealership and it's professional staff were reason enough to give Ford a very close look and their vehicle didn't disappoint. If you are condescending a Ford or Lincoln, it's a huge mistake to not visit Shaker Family Ford. If you are considering a competitor make a point to give them a chance. I was blown away by their knowledge and competitive offers. It's en extremely low stress sales environment and really a top notch experience that makes buying a new car the fun and rewarding experience it should be. I couldn't express my satisfaction any more vigorously.

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chris_rose

Mar 15, 2015

My wife and I were referred to Shakers by a family member. We walked in with our two little girls, and they made us feel welcome. We loved how the salesmen didn't hound us are we arrived. The receptionist brought us to the back and had Jim Reed come talk with us from there. He was excellent, respectful, and not pushy at all. So many salesmen have to find something in common with you right from the start; I can tell the want to make a sell. That was not the case with our friend Jim. My only reason to complain would be the dealership doesn't deal directly with your personal credit union. So, if you chose to finance elsewhere, prepare to be the middle man, and know exactly what you need.

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sjwpub16

Mar 15, 2015

Cathy Reed was very accommodating and located the 2015 ford f350 platinum i was looking for. Answered any questions I had, and If she was unsure she went to the source to get me a answer. Great experience.

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rocky

Mar 13, 2015

Experience of buying a new Explorer was a pleasure. Jim Reed was exceptional in his knowledge of the product and answering any questions we had

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kgati

Mar 12, 2015

This was my first time purchasing a car independently and was nervous to be frank. My nerves were quickly eased though as I was well taken care of from the moment I arrived. I was given the opportunity to test several cars in my price range and never felt pressured to purchase anything beyond my capabilities. The customer service was impeccable, I felt well informed and truly valued as a customer. My parents recommended me to Shaker, as they have been going to this dealership and seeing the same dealer for years! I am so grateful for the car and the buying experience I had! Highly recommended!

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Lena

Mar 12, 2015

Best Car buying experience!! I just purchased a 2007 Chevy Malibu at Shaker Family Ford. My salesman was Kay, who provided excellent service to myself and my car buying experience. Despite my credit history, Kay was able to find me the perfect car, right in my budget. Kay along with Manny, were very patient with me and kept in constant contact to ensure I had an excellent experience. Kay made sure myself and my mother were very comfortable at all times in Shaker Family Ford. He even gave me a full tank of gas! I would HIGHLY recommend anyone to see Kay for their next purchase.

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Kim

Mar 8, 2015

Bill Reed made my experience at Shaker a great pleasure. He took a lot of time to make sure I was comfortable before my test drive and was very knowledgeable about the Vehicle itself.. In my opinion he went over and above to make sure I was happy with my purchase doing additional things that were not really his responsibility. I would highly recommend Bill to my family and friends on their next car purchase having full confidence they will be taken care of.

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Vikkibrn

Mar 7, 2015

Shaker Ford is the best dealership!!! I arrived at the dealership 5 minutes before sales was even opened. I was greeted with a smile, and escorted to the coffee area. I was then introduced to KAY. I informed him that I wanted a Ford Sport Explorer. He pulled one up and we took it out for a ride along some hills and turns! He was able to explain every feature on the car inside and out. So after the test drive comes the dreaded numbers!!! This did not happen with Shakir. Ed came out of his office and explained everything to me. I closed the deal with the same negotiated figure that I wanted to pay. I already told Shaker that I will be purchasing another vehicle in 3 years!!! One more thing..... The new renovated bathroom is beautiful!!!!

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r.marie

Mar 7, 2015

I just leased a brand new 2015 Ford Escape with Shaker Family Ford. My sales person Sal worked with me to make sure the car fit in my budget. He sat down with me and asked me the features I absolutely wanted in my car, the color, etc. He allowed us to test drive the vehicle and showed us all the different features and how they worked. From the time we walked in the door to the time we left with the keys, we were treated kindly and with great customer service. Sal encouraged me to call him with any questions I had, he told me I could call at any time and continue calling until I had no more questions left. The entire team was very willing to answer any and all questions we had. When we arrived to pick up the car, he sat in the car and demonstrated how to work the heat, the radio, Sirius, and he even hooked my phone up to the car for me. Overall, a very positive car buying experience. I would definitely recommend Shaker Family Ford to others.

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connjohn11

Mar 5, 2015

I've just bought a 2012 Ford F150 from Shaker Family Ford/Lincoln. My sales person Jonathon Irizarry made this process as simple as possible. From start to finish their entire team was caring and productive towards getting all my needs and wants into one vehicle at an appropriate price. All in all I am very pleased with my new Ford.

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Jeanne

Mar 4, 2015

We just purchased a Lincoln MKX from Shaker Family Ford/Lincoln. Our overall experience at Shaker's was positive. Our salesperson, Jonathan was professional and answered all our questions. We are very pleased with our new Lincoln.

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Professional and Personal Service

Mar 4, 2015

Our Salesperson Jonathan Irizarry was informative, listened to our needs and the result was perfect. The entire Team from the Top with Ed to Manny in finance was delightful.

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Anthony

Mar 4, 2015

Shaker family ford has been selling equipment to my company for years. They are responsive, courteous, helpful, and fair. I wouldn't consider bringing my business anywhere else.

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Claire Bishop

Mar 3, 2015

We just traded our car in for a beautiful 2013 Ford Explorer. Klitijon "Kay" Bekurti Was our salesperson and he was extremely professional, friendly and worked hard to find exactly what we needed. We were not expecting to drive home in a new car that same day but Kay provided a perfect trade in and a smooth and positive all round experience. Thank you Klitijon "Kay" Bekurti we will be recommending you and Shaker Family Fordto all our friends!

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ron

Mar 2, 2015

In all my years of purchasing cars (50 years) this is the best I have been treated. Who ever reads this review I recommend that if you are going to by a car make sure you shop shaker and you look up Kay... Thanks Kay for everything... I LOVE SHAKERS FAMILY FORD

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Rose

Mar 2, 2015

I had an extremely positive experience at Shakers when I purchased my new Ford Escape. The salesman, Jonathan Irizarry, was courteous and extremely professional. He was very knowledgeable about the car we purchased and accommodated us from the time we walked through the door until we drove away. I'd recommend him to the next potential buyer.

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ShariA

Mar 2, 2015

I've always dreaded going car shopping because it's always been a stressful experience. I went to Shaker's and had a great experience. My salesman Matt was extremely knowledgeable about the car I was interested in purchasing and wasn't pushy . He was patient with me and generally interested in helping me purchase a car I'd be happy with. Matt wasn't available the day I picked up the car so I worked with Jonathan Irizarry. He did a terrific job explaining everything about the car and made sure I was comfortable with everything before I drove off the lot. Cindy Bugbee , who handled my financing, was awesome. She had everything ready, was very proficient, and made it so easy. A big thanks to everybody !!!

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rcrosby

Feb 28, 2015

I just picked up my new Fusion from Matt at Shakers Ford. The experience was great and simple, I told him what I wanted and he found me the exact car. Great place to do business.

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BillGil

Feb 25, 2015

I just purchased a new Lincoln MKC from Shakers, the experience was great! I got a great price on the car and the process was very quick and easy. I highly recommend this dealership, make sure you ask for Matt when you go.

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dennisma23

Feb 25, 2015

Can I say that Sales and Leasing Consultant Samuel Nieves, made us feel at "home" in this dealership. The car buying experience can be frighting for some and many have had horrible experiences. But Samuel makes you feel special as soon as you walk thorugh those Ford doors. His professionalism, knowledge of his product and his kindness really stand out above the rest. He has that "customer first" attitude and attention to every spec and detail to what he knows. I appreciated the deatils to the dealership, there was even an area for my wife and Children to enjoy while I was speaking with my salesperson. It was an overall excellent experience and I would highly recommend Samuel Nieves and the Team at Shaker Ford for there excellent service and facilities!

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newstuff

Feb 23, 2015

I called before business hours and someone not only answered the phone but took the time to make sure the vehicle was still available. The rest is history, I set up a time that same day to stop and see the vehicle. The sales person was very knowledgeable about the Lincoln and walked through all of the features, which was very impressive.

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Brendon

Feb 23, 2015

From the moment we walked into Shaker we were impressed with the customer service and we remain so even after we drove away. Jim Reed was fantastic to work with. He was prompt, attentive, and candid. Same with Manny Pinho. I feel both Jim and Manny are adept at tailoring their treatment of customers in a way that best suits each customer as individuals. They were also able to secure unbeatable financing for us. After I arrived home with my new car I realized we had left behind my son's beloved knit hat. I had also left a brand new cd in the radio of my old truck. One call to the dealer and they immediately mailed our missing items to our home, which is considerate because we live almost an hour away. We are extremely satisfied with Shaker Ford and with our new vehicle. Thank you Jim and Manny.

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Tania

Feb 20, 2015

I am very satisfied with the customer service I received at Shaker's Ford In Watertown. We were interested in a certified pre-owned Explorer. Sal took the time to show us the all the belts and whistles in the car. He also worked with our budget with zero haggles. Sal is very friendly and very professional. I would highly recommend this dealer to everyone.

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agiordino

Feb 19, 2015

We went to Shakers with the idea of trading our 2012 Escape for a new model. Sam was extremely helpful and patient, showing us several models and explaining the features of each. He was very friendly and knowledgeable, and after the sale he spent a great deal of time making sure we knew how to operate the various features of the vehicle.

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kfkf

Feb 18, 2015

I went to trade in my old Chevy for a certified Ford. I wanted to get an AWD drive vehicle but I had a strict budget. Matt helped me find a car that met all of my requirements. He was very friendly and helped me find the best deal I can. I got a great Lincoln with very low mileage for a great price. I am very happy with my purchase. Bill helped with my trade in where I got a very reasonable value for the mileage it had and the issues and condition the car was in. I was recommended to come here from family members and from the better warrantees and I am glad I did. I highly recommend Shaker's to anyone looking for a car whether it is new or used.

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Sudheer

Feb 18, 2015

I am extremely satisfied with the purchase experience from Shakers, Jonathan helped me with his boss to locate the car from different dealer and got the car in 3 days, I would highly recommend the dealer for accepting the truecar price with no nagging. Jonathan is friendly, helpful, knowledgeable and very courteous throughout the process. SUPER HAPPY WITH MY CAR :-)

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Rinaldi10

Feb 18, 2015

We came back to shakers because our lease was coming up on our car, we wanted an SUV this time so we talked to Matt Gilbert and he helped us find a new Escape for the same price as our old car!

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DB7170

Feb 16, 2015

I found a certified preowned Ford Raptor at Shaker. The dealership is more than three hours from my home (I live in PA), but the advertised price of the truck was good so I decided to call about it. Cathy Reed (the salesperson) was very helpful on the phone and was more than happy to answer my many questions (I had never purchased a car from afar before). I put a deposit on the truck at about 4 pm on Saturday and it was ready for me to pick up on Monday morning. The dealership experience was among the best I have had and Cathy and Manny (finance) were both helpful, friendly, thorough and, importantly, fast. I definitely recommend Cathy and this dealership. I would consider them even for a new car purchase (i.e. when, in general, the product itself is the same at any Ford dealership) despite the distance from my home, and may have to do so when they get ahold of the new Shelby gt350.

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Jegiampaolo

Feb 16, 2015

My husband and I moved here from California and we were looking for a good car in the snow, we went to Shaker Ford, and Matt Gilbert was our sales consultant. Right away he made us feel at ease and didn't pressure us or push us to buy anything! He was great! I would highly recommend Shaker Ford and Matt to anyone looking to buy a new or used car!

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kristen7

Feb 14, 2015

I had a wonderful experience at Ford today with Jim Reed while purchasing my new car. He was very helpful while going over the details in my car and also very nice! He asked if I needed water and also kept a conversation going which is good. Cindy Bugbee was also very helpful while going over the finances of my car. I would recommend this dealership to a friend if they were looking to buy a car because of the wonderful customer service and the efficient process of purchasing a new vehicle.

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rachael.lobl

Feb 11, 2015

Shakers is the dealership to go to when looking for a car and Sal is the sales consultant to ask for. Patient, reassuring, professional competent and determined to help YOU find what best suits your needs. Sal was there to answer any and all questions and allowed to take as much time as I need to make my decision and walk me through the process. He truly was all about the costumer and it was a pleasure being his client. I would definitely return to him the next time I need a car. Thank you Sal and the Shakers Family! We are thrilled with our choice so far!

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johnad7

Feb 11, 2015

I just wanted to thank Jonathan so much for his help with me buying my car and trading in my old car. He listened to me and helped me with all of my decisions and he is a wonderful asset to your company

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Rellie48

Feb 10, 2015

My husband and I had a great experience at Shaker Family Ford & Lincoln. Bill Reed, our Sales Consultant, was friendly , professional and really listened to what we were looking for in a car and the concerns we have had in the past when purchasing a vehicle.

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SIVA

Feb 8, 2015

Wonderful buying experience. If you are looking for car deals, this is it. Call them just ask for Frank he will take care of the rest.

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Greg112591

Feb 8, 2015

I enjoyed my car buying experience with Frank Gladding. Buying my new truck was fun and easy and he even stayed after hours to accommodate time for my busy schedule. He answered any question i had and promptly assisted me with anything i needed. I would most Definitely recommend this dealership to anyone who wants to buy a used car too. They have the lowest prices within 150 miles. Overall, very positive experience and definitely worth the hour long drive for me.

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john319

Feb 6, 2015

This is by far the best car buying experience my wife and I have ever had. Everyone was very courteous and efficient. Our Sales Consultant, Klitjon Bekurti, was especially helpful, especially when explaining the overwhelming features in our new explorer. We will certainly be loyal customers, and recommend Shakers. Look "Kay" up, he'll be happy to help.

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lenny13

Feb 6, 2015

stop in and see james cianciolo when you need a car. he is a fantastic salesman. great no pressure experience. i would recommend this dealership for all your needs.

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Chip

Feb 6, 2015

I had a very positive experience working with Jonathon Irizarry.He was fair and friendly and worked out a comprehensive deal for the car.All the paperwork went off without a hitch and I found him an excellent source of information wading through the process.

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Amanda44

Feb 5, 2015

I had a great experience buying my new truck thanks to Kay Bekurti! The customer service was too of the line. He was very helpful and spent ample time making sure that I got the best deal possible. I'm so happy with my purchase all thanks to him. Friends or family in the market for a new vehicle will be sent straight to him!

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ExplorerKM

Feb 4, 2015

I've recently purchased another Explorer from Shaker's. It's happens to be the fourth vehicle I've purchased from them and I couldn't be happier with the experience. Good service throughout the dealership, front to back. When the time comes I'll be returning to Shaker's for my next vehicle.

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little32lo

Feb 1, 2015

I had a pleasant car buying experience at Shaker Family Ford. The sales attendant, Sal was always available and answered ALL my questions. He made me feel assured that I was buying a quality vehicle, which it has proven to be. He went above and beyond to ensure that the car was perfect before I took it home, thank you Sal for all your help!

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abt

Feb 1, 2015

My wife and I stopped by at Shaker's to look at a Ford Escape. We weren't planning on purchasing, just browsing to get a good feel for the car. Once we looked at the car, took it for a test drive and combined with the great service Samuel provided it became an easy decision to purchase the Escape. It was a very pleasant experience. The dealership is very modern looking, very clean. The process approval, paperwork and the whole car buying experience was very good. I can say with confidence that we will be returning customers. Thanks for all the help Samuel!

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Claudia

Jan 31, 2015

I've had my car for 1 week and it is perfect. Cathy Reed is a true professional and Shaker Family Ford Lincoln is the best dealership.

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michaelmas

Jan 31, 2015

I've just purchased a 2015 Ford Focus at Shakers Family Ford Lincoln. This is the fourth car I've purchased with this dealer. From top to bottom it is the most honest and efficient dealership I've ever seen. I personally commend Jonathan Irizarry from the sales department. With just a few questions, he quickly found the right car for me. He made the process of buying a car pleasant with no hassle. Everything was up front and honest and I got a great deal on a really great car.

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jscott7

Jan 30, 2015

I was shopping for a new Escape when I came into shakers and talked to matt. I wasn't planning on buying a vehicle right then but they got us the best deal I could find.

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Morti

Jan 30, 2015

This is the second time that I have dealt with the Shaker Family Ford Dealership when buying a new car. Based on my past experience, I again asked Jim Reed to assist me with my purchase. Jim was attentive to all details, and made the transaction completely hassle free. It was also a pleasure to work with Cindy Bugbee, in Finance. I found Cindy to be extremely efficient and knowledgeable. I highly recommend not only the Shaker Family Ford Dealership, but Jim Reed and Cindy Bugbee as well! It was a pleasure to do business in such a professional, and cordial, manner!

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billmole2733

Jan 29, 2015

I came into Shakers to look at a car i found online. Matt went on a test drive with me and i was able to take the car home that same day. Great place to do business.

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Anthony

Jan 29, 2015

Outstanding level of service. My company has been dealing with Cathy Reed and Shaker Family Ford for several years and we could not be happier. They are knowledgeable and work within our schedule. Cathy is always on her game and meets all her commitments. This is what all dealerships should be like.

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DealerRater

Jan 29, 2015

my experience with family ford went very well. Sal Catalano was very helpful and he explained things very well so I could understand it. would do it all over again.

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ERC53

Jan 27, 2015

Went to visit Catherine Reed for a lease buy out of a 2012 Ford Focus. Walked into the showroom and was greeted and offered coffee and water while we waited for Cathy to finish with another customer. The wait was very short, once we sat down we got to the business and finished up in a half hour or so. Everything went smoothly and a overall great visit. Thanks to Cathy and the Shaker dealership.

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Kim

Jan 27, 2015

I have been a customer of Family Ford for over 20 years. I would not even consider going anywhere else for my automotive needs. Cathy Reed is an amazing person. No job too small and no job too large, she will handle the task professionally and courteously. I trust Cathy completely. She knows the business from the customer's point of view. I feel she treats you like she would like to be treated herself. I wish all the best for you Cathy.

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rachelann

Jan 25, 2015

On a friend's recommendation we went to Shaker's to see what they had for used SUVs. James was very friendly, helpful, and professional. I would gladly recommend James to anyone looking for a new car.

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Rogers

Jan 24, 2015

Cathy found us exactly what we wanted for my older mother in law, right in her price range, with all her requirements. Cathy was very attentive and understanding. This is our second purchase with her, and we will be back! Of note, when Cathy was not available, Bill Reed took great care of us. A seamless experience. Thank you Cathy and Bill.

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Robvel

Jan 22, 2015

I came in to Shaker's to see what they had for used SUVs and Matt helped showed me a couple options. We found an escape that was what I was looking for and they got me approved and got payments that fit what I wanted to spend. Overall very easy experience.

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tkdubs79

Jan 20, 2015

Very professional, friendly, and easy. Thanks to James C, I bought a used Nissan Titan and I love it. would definitely recommend anyone to do business with James

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Pat

Jan 20, 2015

It was the quickest SUV sale I ever did. Walked into Shaker Ford on Saturday, Jim Cianciolo explained the 2015 Explorers Basic and the Options available, picked the color and took it for a test drive. I was sold right away. We came back and went over the financial options, left a deposit and came back on Thursday to pick it up. Jim was a great sales person, very knowledgable and informative. I would recommend him to my family and friends if they were in the market to buy a automobile in the future. Thank you Jim.

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OrgSTX

Jan 19, 2015

Very happy with the experience. Kay Bekurti was very helpful and made the deal easy and enjoyable. Finance work was easy and whole deal was smooth.Bob S.

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pmclainejr

Jan 18, 2015

Just bought an suv from James C and it was an excellent experience everything was taken care that was asked for and made it an easy enjoyable experience.

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werwer

Jan 18, 2015

Once I got home I noticed a chip in the windshield not brought to my attention before . He said he would take care of it.

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Tim_kroeze

Jan 17, 2015

I came into Shakers to look at a 2013 Ford Fusion because their deal was the best I find online, and the deal I actually got was even better than I was expecting. Shakers offers many perks and loyalty benefits not advertised, and they don't try to oversell; you get more than you ask for, at exactly the advertised price. I couldn't be happier!

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debbie

Jan 14, 2015

Cathy Reed is the best sales person! She is knowledgeable, friendly, and professional. We have purchased many cars from Cathy, and have always had a positive experience. She is the reason we return to this dealership to buy cars!

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lbiernacki

Jan 12, 2015

I had an excellent experience with Shaker Family Ford Lincoln. James Cianciolo was my sales consultant. I found him extremely professional and knowledgeable. I will recommend him to all of my family and friends.

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chisholma222

Jan 12, 2015

I'm writing on behalf of my grandfather, Alex Chisholm, who recently purchased a 2014 Lincoln MKZ. He told me he could not have been happier with the service he received. Jeff Gladding was the salesman who spent time with my grandfather and made sure that he knew how to use all the features of the car. Next time we need a new vehicle, we will be sure to go to Shakers!

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happy2be

Jan 11, 2015

I had an excellent experience. I was nervous at first because I was trading in my car that I fell in love with over time. Well after I told Kay Bekurti what I was looking for in a new car he showed me a car he said I would love and he was right! Kay listened and understood what I needed in a car and I got a great deal for my 2010 Ford Fusion I am so so so happy!

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lenny c

Jan 11, 2015

I had a great experience buying my 2014 Ford Escape from Shaker Ford because James C. displayed professionalism and he was very courteous to us during the buying process.

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Camille

Jan 10, 2015

Jeff Gladding was our sales representative and was awesome! It was a no pressure experience and he answered all our questions. Once we decided upon the vehicle, the entire sale was complete and smooth. I would and will recommend him and the dealership.

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Joe B.

Jan 9, 2015

After shopping online for an Edge, I was contacted by Shaker Family Ford and invited up to have a look. My sales rep was Jeff Gladding and he was very personable. I was very specific as to what I was looking for and he listened patiently, but he didn't try to send me in another direction. In the end I got pretty much what I was looking for with some nice incentives. My wife and I also had a pleasant experience with the Finance Rep, Cindy Bugbee. Overall we were very pleased with the look and feel of Shaker Family Ford and I look forward to servicing my vehicle there.

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fem

Jan 8, 2015

I was greeted with excellent salesmanship. Jonathan knew all the right questions to ask to help me. I found shopping for a new or pre-owned vehicle to be an enjoyable experience and would invite everyone to Shakers... ask for Jonathan. Any questions, he can't answer, he reaches out to others.Also, there is a wide selection of vehicles and financing.

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chad

Jan 6, 2015

I purchased a 2014 F150 from Shaker Ford. James Cianciolo in sales was very knowledgable and helpful throughout the whole process. James, along with Jim Schiavo found exactly what I was looking for, which was very specific. Overall, I would highly recommend Shaker Ford to anyone interested in buying a vehicle.

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Krosa

Jan 6, 2015

My husband and I recently bought a new vehicle from Family Ford and couldn't be happier with our purchase. Thank you James Cianciolo for your expertise and pointing us in the right direction. The sales team went above and beyond to make our purchase convenient and flawless. We just love our new Ford Explorer!

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coliey0313

Jan 6, 2015

My husband and I bought a car from Samuel Nieves. He has such GREAT customer service skills! He is an asset to your company and we will recommend friends to buy their car from Samuel at Shaker Family Ford.

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Todd

Jan 6, 2015

Purchased a 2010 Ford Edge from Jeff Gladding. He was very friendly and helpful and patiently answered all of my questions. And Cindy Bugbee in finance was very informative and made everything crystal clear on that end. Left there feeling I would definitely buy another car there in the future and would highly recommend this dealership.

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Bobmo8

Jan 5, 2015

I had a great experience buying my car from Jonathan I. He was very professional and made the entire process easy. I will strongly reccomend him and shaker family ford in the future.Bobmo8Southbury CT.

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Scootaloop

Jan 4, 2015

What a fantastic experience! My wife and I bought a new car from Matt Gilbert and to say he knows his stuff is an understatement! After our initial appointment he gave us his personal cell number and told us if we had any furthers questions about the car we were looking at to call him any time of day. When we were coming back for a second appointment, he came into work 45 minutes before the dealership even opened to meet our busy schedules needs. This fellow goes above and beyond! The General Manager Scott Vorhees was an absolute pleasure to talk to as well. A very very very well run dealership and a great overall experience. If you're looking for a stress free experience while searching for your next vehicle, I would highly recommend Shaker Family Ford Lincoln!

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SkipF1961

Jan 3, 2015

Purchased a used car today and my sales person Jonathan Irizirry went to bat for me to get a fair price for not only the vehicle I purchased but for a fair price for my trade in. Jonathan also took the time to walk me through all the vehicles features that I was not familiar with. The over all experience with this sales experience was A one. Evan Fisher

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carmen

Jan 3, 2015

I finally was able to find great truck with the help of Frank Gladding. He was very helpful and kind and helped me find exactly what I needed. If you are looking for a new vehicle I will recommend shakers over and over. Ask for frank

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boho11791

Jan 1, 2015

Great dealership to buy a vehicle, it was very clean and I got the vehicle I was looking for in the right color. Go see Frank Gladding.

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grroja

Dec 31, 2014

Three words come to mind! Great Customer Service!Klitijon "Kay" BekurtiThe moment I walked Kay was great. I was with my 2 girls ages 7 and 10. He made my youngest hot cocoa. They sat and listened to Kay as he answered my questions and really listened to what I wanted in a car.He explained everything and made sure that I understood everything going on with the car and the process.He was able to quickly move us through everything going on. It took a little bit to get through all the paperwork but he made sure that we were taken care of.I will throughly recommend Kay and Shaker Ford to my friends and family.Thank you again Kay,Grant Jackson2015 Escape

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Saaunders

Dec 31, 2014

By far the best experience I had buying a car. My sales rep Jon I. was personable, friendly, and looks out for his customers to get what they really want.

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DJ

Dec 30, 2014

My wife and I are always skeptical when visiting any car dealer. However, our visit to Shaker Family Ford Lincoln was unlike any of our previous experiences. Our sales associate Catherine Reed was helpful, pleasant and not at all pushy. Her knowledge of the Lincoln line and the Lincoln features was amazing. I have only had this vehicle three days and have recommended this dealership to three people already. When its time for another vehicle I will make Shaker Ford Lincoln my first stop.

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jcohen2309

Dec 30, 2014

Working with James C. was great and he was easy to deal with. The entire process was easy and no high pressure sales. The only thing I wish I had done differently was negotiate more for my trade in. But overall everyone was nice and I drove home the same day with my new Jeep.

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Alyssa

Dec 30, 2014

I walked into the dealership on Friday afternoon to see a car that I had found listed online. Matt Gilbert greeted us promptly at the door, found the car quickly for us, and assisted us in test driving and ultimately purchasing the vehicle. He was very personable and helpful throughout all steps of the process, always working to make sure we were satisfied with the service provided. Cindy Bugbee was also incredibly personable, knowledgeable, and fantastic to work with.

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Pat C.

Dec 29, 2014

I bought my first new vehicle in 10 years from Shakers Ford, a 2015 Ford Explorer, and my sales rep Kay Bekurti was fantastic. Very friendly, and understanding of my needs. He listened to all my requests and made my experience very smooth and effortless. Manny in Finance was also great, he explained everything to us and we felt like everything he was saying was very honest. As for my new Explorer, IT IS AWESOME! Rides fantastic and is loaded with options. Shakers service plan is also amazing, free oil changes for life and every other scheduled maintenance is free. That's a great deal!Pat C.

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dancershane

Dec 27, 2014

My sales rep Jeff Gladding was absolutely great! He really goes above and beyond in helping his customers. I appreciate that he has checked up on me a few times after buying the car to see how it was all going and to see how I liked it which made me feel even more comfortable and confident in the car I chose. Jeff is a really great, friendly, and fun guy to deal with and test drive cars with! He makes your experience enjoyable when looking for the "right" car which is stressful and hard as it is. Also, Manny Pinho, our finance guy, was a pleasure to deal with. He made sure he got us a rate that we would be happy with and made our loan process easy and as organized as possible. He also made a more relaxed visit by providing us with all the information that we could possibly need and more.

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Carlos

Dec 25, 2014

Just bought my 2025 fusion hybrid. Too early to comment on the car. On the other hand it isn't too early to comment on the sales associate who I dealt with. Cathy reed was extremely knowledgeable on her product. Not only that, but she was nice enough to put up with me and my questions and even to come up with fantastics recommendations to get me the best possible price. Thank you Cathy and have a very happy and prosperous New Year.Carlos

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Marsha G

Dec 22, 2014

Just bought my 2010 Kia Optima from Frank Gladding at Shaker Family Ford and Lincoln and I love it. All of the staff was very friendly and I got a great car. Go see Frank at Shaker Family Ford and Lincoln to buy a car.

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Tess67

Dec 22, 2014

I am very happy with my new vehicle purchased from Family Ford of Watertown. Our salesman Jonathan Irizarry was very new and was very friendly.

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Glenn

Dec 18, 2014

Shaker provided a friendly atmosphere. Frank Gladding worked hard to ensure we were happy with our vehicle and overall experience. Cindy Bugbee was efficient and professional. Ed Shaker was friendly and helpful.

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storel2489

Dec 16, 2014

After visiting many dealerships and not finding the car I was looking for I found the perfect Ford Flex online. I came into shaker's and spoke to Jeff who answered all my questions and made the whole experience enjoyable. They even drove to my house to deliver the car and Matt walked me through all the different features!

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Chris

Dec 16, 2014

Frank was very helpful and attentive. He made my preowned buying experience positive and he was a true professional. I would recommend Frank to others.

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rtaviles

Dec 14, 2014

My search for a new pre-owned started on the internet. I saw several cars that I liked and that lead me to Shaker Ford in Watertown. I met Sal and from the moment that we met he was professional, courteous and respectful of my time. He asked pertinent questions and we agreed on a Ford Taurus. Once the vehicle was selected I had the privilege of working with Mr. Pinho to get the best financing available to me. once the vehicle was purchased I was asked to pick it up and Sal sat with me in the new car and explained every feature. It truly was the best car purchase experience I've had.Thank you.

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jsmith86

Dec 13, 2014

I would like thank family ford for there great experience. William Reed is definitely a good and friendly person to talk and someone who will work with you to purchase a vehicle.

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MSloss

Dec 11, 2014

I couldn't be happier with my experience at Shaker Family Ford!! Klitijon was awesome to deal with - he took the time to show me all the bells & whistles my new car had to offer!! I am a hard person to please - but this dealership blew my mind!!! I WILL be a repeat customer!!!

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beni123

Dec 9, 2014

The service was great and the associate was very helpful in finding my car and getting the right price. The car is absolutely amazing and has a great color.

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LFlynn1

Dec 8, 2014

Great car and great sales rep, Frank Gladding. Would recommend for pleasant service, the car we wanted to buy, good financing and again, great sales rep.

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Tom Chute

Dec 8, 2014

As in the past, my experience with Shaker's was just great. Bill Reed is a long time sales rep at Shaker and really knows his stuff, He is pleasant, helpful, knows the vehicle and is never pushy, A real find! Made sure we were very happy with our purchase and also does follow through . I've wanted a Lincoln for a long time and now we've got it and love it. I am a long time customer at Shaker's...they are a great family and their staff is top notch and courteous.

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leannedunford

Dec 7, 2014

Shaker Family Ford were the greatest to work with and my husband and I are very pleased with our purchase of our new Ford Escape! Thank you Jim Reed for being so helpful and respectful - You were the reason we made the final decision in purchasing, so thank you again. :)

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alicia921

Dec 6, 2014

We have used Shakers for as long as I can remember for not only new car sales but for service. We have never been disappointed. James McCarley is not only the nicest person you will ever meet but knowledgeable and experienced. He will stop at nothing to get the exact car we desire and make the deal as pocketbook-friendly as possible. We commend the entire Shaker Auto Group from Ed Shaker to James to Cindy in Finance and the wonderful techs and service consultants for setting the gold standard.

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kenkob

Dec 5, 2014

Friendly, courteous, and knows her job well. Cindy made the "paperwork" side of purchasing a vehicle quick and efficient. Cindy's pride of Family Ford shows in how does her work.

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phvrlng

Dec 5, 2014

When my prior vehicle experienced an untimely death, Bill Reed was able to identify three replacement contenders within an hour and I owned my new car in less than 1 business day. I was most impressed by his willingness to hear what I wanted rather than to tell me what I wanted. His attention to detail regarding the purchase and orientation to the new car were impeccable. I would recommend this dealership to friends or family, and would advise them to seek out Bill directly. It was a wonderful experience!

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bigirish1968

Dec 5, 2014

It was time to replace our 2000 VW Golf which we had purchased new. So as you can imagine I look for not only a quality vehicle but a support system that is equally as satisfying. We live in Wethersfield so making the drive out to Shaker Ford to see a vehicle was not a slam dunk for me when considering how a dealer could support my purchase but I glad I did. Sal was outstanding! Very informative and accommodating. He is forthcoming, honest and as all salespeople should be low pressure letting the product and his service do the talking. His partner Manny who provided an easy to understand picture of the fiance picture for our purchase is also top shelf. I don't purchase vehicles every day but I do know outstanding service. Sal and Manny are top shelf! Even if your not thinking of a Ford, which I must say has been a great choice for us. Shaker Ford is a dealer that others should look to when considering how to improve their customer service. Way to go guys! Thank you for making a black Friday shopping trip an experience I can brag about.

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ee0878

Dec 4, 2014

This was my first car purchase and I worked with Bill Reed. He was extremely helpful and knowledgeable, doing his best to accommodate me. I was able to pick up my car right away and he made me feel comfortable with the process and with the vehicle before I left. I would purchase my next vehicle from Family Ford.

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jason.ricardo.7

Dec 4, 2014

I went in on a Saturday morning looking for a car after my Honda was sadly totaled. Bought a used Accord that day! The sales Rep, Jonathan I worked with was fantastic, and I ended up was a really great deal. Would def recommend going to see him if you are in the market for new or used car. Everyone at the dealership was great.

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kc1978

Dec 3, 2014

I Worked with "K" and Jim Schiavo. They were very easy to deal with and super friendly. Would go back to Family Ford for my next vehicle.

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cdmalone

Dec 2, 2014

This was my second purchase from the dealership and both times I worked with Cathy Reed. She made sure I found the vehicle I wanted and presented several purchase options. She even made sure I got the vehicle that same day. Cathy and the rest of the staff were super nice and could not do enough to make the purchase a great experience.

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DinaTe

Dec 2, 2014

An unfortunate situation brought me back to Shakers only five weeks after purchasing a certified pre-owned car; a drunk driver totaled my new (to me) car in my driveway. Thankfully there was no injuries, in fact the driver was well enough to run from the scene (on foot) - he left his damaged car and all his information behind and it turns out he was not insured. Needless to say I was in desperate need of another vehicle and returned to Shakers without any thought of going any place else. The service I received five weeks ago was exceeded with my new purchase. I went with a lease and it was an amazing deal and a brand new car! I am so pleased with the vehicle, the price and the speed with both Cathy Reed (sales) and Cindy Bugbee (finance) - (I apologize if I spell her name incorrectly). I went in at 9:00am, looked at and test drove four vehicles and was out by 2:00pm with the excellent tutelage of both ladies on my obligations to the finance company and on all the new bells and whistles of my new Fusion. The owner loyalty program is also an amazing perk! I look forward to future maintenance appointments and know I will receive the best service by mechanics who know my car, all at a price that is beyond affordable. Thanks to all who assisted in my purchase. Have a wonderful holiday season!

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Dianabekurti

Dec 2, 2014

My name is Diana, I went in to family ford today and left with a big smile on my face. I worked with Kay and I was so pleased, not only did he find the car i wanted but also gave me such a wonderful deal. He was very friendly and professional, and the transactions were fast and easy. I will definitely be going back again in the future and recommend him to my family and friends. My Ford Fusion Titanium is perfect for me and i couldn't be happier!

DK

Denise Keene

Dec 1, 2014

Jim was our first contact. He worked with us to help find a perfect fit for my style, lifestyle and budget. Jeff took over from there. We went on a test ride with the Lincoln MKX, and Jeff gave me a clear rundown of the specs of the car, while not skipping a beat to make connections to my Ford Edge and making sure to answer my questions along the way. I never felt pushed or forced to make a decision. On delivery day, Jim and Jeff was there with a smile ready to help make the switch simple. While I sat with Cindy, who was awesome and clear with what papers I needed to sign, Jeff had a few employees transfer both my 3 yo's car seat and my 6 week old's car seat. WOAH! I checked the seats for safety, and I'm extremely impressed with the security of the seats. I could not have done a better job myself! Jeff sat with me in the car and set up my phone and the key less entry, then he showed me how to use the phone, the radio, we perused the settings, the navigation. I drove away having a confident feeling of how to use the options in the car. Jeff encouraged me to call him with any questions I may have in the future. What an awesome experience! Thanks everyone!

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jtavol

Dec 1, 2014

Sal Catalano gave incredible customer service from the first phone contact to the last handshake. We got a great trade in on my old truck and an awesome value in a 2010 "creampuff" Ford Explorer. Sal Catalano and Manny Pinho definitely made it worth the trip from NY, my husband & I couldn't be happier!

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jm2190

Nov 30, 2014

Jeff Gladding is friendly, professional, and accommodating. The transaction was smooth. He found the car that was everything I asked for within my high expectations.

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Beck5971

Nov 26, 2014

Bought an Explorer XLT . Had to be special ordered due to color and option preferences . James kept me updated throughout the entire process . Great experience

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BWB

Nov 26, 2014

Shaker Family Ford was far for me to travel to purchase a new car. I had compared prices on a Ford SUV Escape/Edge between 6 dealerships. They were all relatively the same price. The dealership closer to me was actually $1,100.00 cheaper on the vehicle I wanted. However, I decided to purchase my vehicle with Shaker Family Ford because I know, I will be able to count on them in the future. It meant a lot to me, that I was treated like family by the sales rep Cathy Reed Internet rep James Schiavo and the finance manager Cindy Bugbee. I was never pressured and Shaker personnel always spoke with kindness and "honesty." Honesty being the key word. My first car was a Ford Mustang back in the 70's. Now that I am retired, this will be my last car. And, it too is a Ford! Thank you Shaker Family for bringing me back to Ford . B. Brown

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franboutin

Nov 24, 2014

Cathy Reed is the best saleperson to deal with,I will recommend her to anybody that is interested in buying a new car or truck. Thanks Cathy I love my new F250 Crew Cab Jake C.

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idias92

Nov 23, 2014

Bought my first car from here and had a great experience. Cathy was helpful in finding me the car with all the features I was looking for in a fast and easy way. She was able to work around my schedule and find the best time to contact me. Purchasing my vehicle through this dealership was a great decision and look forward to doing business with them again.

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Heatherhaney

Nov 23, 2014

The moment I walked into Shaker Family Ford I was greeted with a warm, friendly smile. Klitijon Kay Bekurti was the young sales associate who made my shopping experience a pleasure and helped me to find exactly what I was looking for. From the beginning, Kay was very patient as he listened to my prior experiences with several other dealerships and paid very close attention to my wants and needs as I explained to him what I hoped for in a new vehicle. I found Kay to be extremely knowledgeable and very well informed as he answered my many questions and concerns. He made every effort to make sure that all of my questions were answered in their entirety. He went over several great options with me and never once made me feel rushed, uncomfortable or intimidated in any way. He took the time to show me many different vehicles, and for that I am very grateful. Working with Kay at Shaker Family Ford was truly a wonderful experience, and I hope he has a very successful career with the Shaker family. I would certainly ask for his assistance again, as I look forward to future purchases.Thank you,Heather Haney

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redwings1991

Nov 22, 2014

Just bought a 2008 Mazda 6 and our salesperson, Frank Gladding, was very knowledgeable and friendly. I would recommend them to anyone looking to purchase a car! Kody D.

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walterc

Nov 22, 2014

Very excited! Just bought an Explorer. Our salesperson, Frank Gladding, was very knowledgeable and friendly. If you are in the market for a new car, go to Shaker's and ask for Frank.

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nunzia

Nov 21, 2014

Very good, easy experience. Cathy Reed knows her vehicles and was very easy to deal with. Wasn't happy with the price I was given on my trade in, especially when I saw on line what they were selling it for. Other than that, I had a very good experience and would come back again but a little wiser on the worth of my trade in. Cindy in finance was also good to work with. Answered all our questions, very personable.

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crusaderkoawar

Nov 20, 2014

I purchased my 2014 ford taurus from james cianciolo at family ford, we the experience was amazing, he and cindy bugbee were incredible, I have a special circumstance with the trade on my vehicle and although it seemed nearly impossible to do they pulled it off, I am truly greatful to them and everyone at family ford!

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Lisa Oliveira

Nov 18, 2014

We had an excellent experience with the sale of our new car. Our sales person spent a lot of time going though the details of the car and test driving it.

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Edraskinis

Nov 18, 2014

I have leased a car the last six years from Shakers and always have had a positive experience from sales to service. This year I was in the market for a new car and visited several dealerships comparing comparable models and pricing. I could have saved a lot of time and effort by just going to Shakers in the first place. My sales person, Cathy Reed, wasted no time in getting me the vehicle of my choice that gave me the best value for the price. With Cathy's knowledge and experience I was able to make the right choice. Thanks again for all your help Cathy, Shakers has a "real asset" with you in the sales department!

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Pam1112

Nov 18, 2014

James Cianciolo had complete knowledge of all vehicles we test drive. He was pleasant and not pushy. Highly recommend going to family ford after experiencing a few other dealers.

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Jdurso

Nov 17, 2014

I just picked up a very nice used car at Family Ford . James Cianciolo was very courteous and helpful. I highly recommend him and the dealership

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kim.donahue.3576

Nov 17, 2014

Our sales man is K.Bekurti he is awesome was very polite before we sat down He offered us a coffee or bottled water. When we sat down he asked what was important to us in a vehicle. I was concerned on size for my wheelchair and shopping. Also it was important to me to have a 44 do to so many hills in Ct. To my fiance was miles,price and something not to big.K. checked in the computer he said he had something special for us. When he pulled the truck around from the side of the building I jumped from my seat with extreme excitement, because not only was it perfect but it was our favorite color. My fiance did not feel well but when we were checking out the inside of the truck Miguel had a big smile on his face even though he just other 2 teeth out.K. is an awesome man and a great sales man he got us a great sale on a 2006 Chevy Trailblazer. And me I'm so happy with our new truck I'm still smiling our total experience was a 10 plus we highly recommend our experience and our sales man even new our color and we did not tell him we love our new truck and it is definitely more than what we expected. We are very satisfied and HAPPY. Thanks K. And Family Ford Sincerely Miguel Davila and Kimberly Donahue God bless.

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Gary81

Nov 15, 2014

Cathy Reed did a great job getting us our new baby 2015 ford Taurus .she kept us informed when it would come in and when it did she called and text us pictures of the car. Cindy bugbee got us our financing at the rate and payment we needed

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emscov76

Nov 15, 2014

I had an excellent experience buying a new Explorer here. Very attentive and knowledgable staff. Highly recommend!I enjoyed my experience at this dealership. Buy your car here!

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GCFRED33

Nov 15, 2014

I would like to thank Ed Shaker and Matt Gilbert who made my visit and the purchase of my new 2014 Lincoln MKX a very satisfying experience. They did a fantastic job in getting my new vehicle to me. This is not the first time working with this dealership and each time it is a pleasant experience. Thank you for everything!

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Esteban Rojas

Nov 15, 2014

The agent treated us with courtesy and respect. He gave us the information and details as to how the process would be done. thank you for your services.

A2

Alan 2014

Nov 15, 2014

Alan MI would like to thank James Cianciolo and Ed Shaker for the great work they do when buying a new vehicle. I just purchased a new 2014 F -150 and what a great dealership!

JG

Jeff Grenier

Nov 14, 2014

This is an excellent 5 star dealership with a long time reputation to its customers and community. The service to customers is above being excellent.

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Jessg1810

Nov 11, 2014

James C was not only an absolutely wonderful salesman but also a very kind person. He helped me find the perfect car for me when my lease ended and I could not be happier! Highly recommend Shaker!

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rg6864

Nov 10, 2014

Just brought my second truck from Shaker Family Ford. I highly recommend this dealership if you are looking for a fair price and great personnel to work with!

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sue.matula

Nov 9, 2014

I was shopping for a new car to lease and looked at several dealers. the shopping experience at Shaker's was great. Friendly salesman who made it easy to lease a new vehicle. He did not try to sell me anything I didn't want. I went in and said what I was looking for and that is what I purchased. I would use this dealer again

NF

Nicholas Ferrigno

Nov 9, 2014

This was my first time buying from Shaker Ford. I saw a 2007 Explorer Sport Trac on the website that I wanted to replace my (sadly deer-totaled) 1999 Ford Ranger with. When I called to set up a test drive, James Schiavo in Internet Sales took my call, set me up with an appointment, and called me the day of to remind me, even move my appointment up as I had time sooner than expected. When I arrived, from the moment I walked in, all of the staff were professional and courteous. I was impressed by the condition of the showroom and amenities of the customer lounge! Shaker Ford does a superb job at making you feel comfortable there, should there be any reason for you to have to wait. But wait I did not...James Schiavo promptly found me and ultimately set me up with James Cianciolo in Sales, who handled my business very professionally. Mr. Cianciolo was excited to show me the Explorer Sport Trac and happy to share his knowledge about the car as I took a first look and did a pre-trip inspection. The vehicle was clean from top-to-bottom, inside and out, running smooth and quietly, telling me that Shaker takes pride in the vehicles they sell, especially the Ford brand. When I got out on the road, Mr. Cianciolo answered all of my questions without hesitation and made the test drive enjoyable. I raised concern that the brake pedal felt a little on the soft side, but he assured me that Shaker Ford holds their cars to a higher standard than required by the State - that Shaker will not sell a vehicle with less than 50% of the brakes left. With this in mind, I felt very comfortable with my Sport Trac on the test drive and after taking it home.Back at the dealership, Mr. Cianciolo worked efficiently to process my paperwork. He took into consideration that I was in the area helping a friend and he wanted to see to it that, as long as I got financing, I could walk out of the dealership that night with the vehicle in order to avoid any inconvenience that a trip home and back would cost me. He then referred me to Cindy Bugbee in Finance, who was efficient in processing my credit application. So efficient in fact, that when I returned to my friend's house in Wolcott, my application was approved and I had to come right back! And by the time I had returned, the vehicle had been through emissions and washed! I completed my paperwork and left the lot in my 2007 Ford Explorer Sport Trac no more than five hours after my test drive.Overall, I was impressed with Shaker Ford. I wasn't the only one; the friend I was helping is also interested in doing business with Shaker Ford in the near future, based on their reputation and on the short time he was at the dealership, helping me pick up my vehicle. The team wants to make sure that making an investment is easy, fun, and safe, as evidenced by the enthusiasm that everyone approaches this process with. At no point did I feel pressured, and it was apparent that the customer is the number one focus. It shows that this is a team of folks who are happy to come to work!Many Thanks!Nick F. - Proud Ford owner since 2005

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JaniceStock

Nov 3, 2014

We purchased a certified pre-owned Ford Explorer from Shaker Ford. Corey Shaker ensured our happiness from the moment we entered the dealership. Our salesperson, James Cianciolo, was informative and provided us the right information to select a new family car. Cindy Bugbee provided wonderful assistance to help us to manage the payments within our budget. Many thanks to the team of professionals at Shaker Family Ford. We are completely satisfied and we are looking forward to many happy and safe miles in our Explorer.

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cscannell

Nov 1, 2014

I'm excited to have just bought a new '14 Focus from Shakers Ford. Kay Bekurti helped me out with a great deal on the exact car I was looking for and a good offer for my trade-in. The business manager Manny Pinho was knowledgeable and helped find the best financing options available. I highly recommend this dealership and ask for Kay as your salesperson!

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rue.caraccirobinson

Oct 31, 2014

Our cousin David went online to locate a "2010 Mercury Mountaineer," that my wife had her heart set on finding. He located one online at Shaker Family Ford/Lincoln in Watertown, CT. He spoke to Internet Manager James Schiavo. Jim said the truck was available on Qct. 11, 2014. He said he would hold the truck until our arrival on Oct. 16, 2014. Upon arrival we met Salesman Klitijon "Kay" Bekurti, who show great grace & warmth. He showed us the truck: gave us a test drive, show all its features & explain the CPO. My wife was in love on the spot. We met Finance Manager Manny Pinho who made the buying process so easy. Thanks Manny, Jim & Kay!!

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natmicro

Oct 31, 2014

I went in to buy a replacement for my 2003 Expedition and ended up buying a 2015 Navigator.Kay Bekurti was the kind of salesperson I enjoy dealing with and the new Navigator is great.Manny Pinho handled all the paperwork and even found me a extra $1000.00 rebate.Everything went so well I ordered a New Mustang the same day. Ed Shaker made it all work.

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HappyCustomer8765

Oct 30, 2014

My boyfriend, & I recently bought a car from Shaker Family Ford, & Worked with Kay Bekurti. We had a very positive experience with him! Thanks again Kay!

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JJHPowell

Oct 30, 2014

I felt like test driving a new 2014 F150, so I called shakers ford and talked to James Cianciolo He seemed friendly and told me I could come down and try one out whenever I wanted. I Went there and found him to be busy at the time. Ed Shaker came out and took me for a test drive. I fell in love with the truck and now I own it. James Cianciolo and Manny Pinho went over all of the options and prices. I was able to drop $6000 off of MSRP and couldn't feel better about my experience. This isn't the first time at Shakers Ford either. I bought and just traded in a 2011 Ford Ranger. Had the same experience that time also!

DM

Dottie Muccigrosso

Oct 28, 2014

Jeff Gladding was our sales person and was a delight to work with. He listened to us and really worked hard to meet our needs. Manny Pinho as the Business Manager went above and beyond to find us the best financing available. Very positive and stress free experience. Great sales and service!Thank you!

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dean.white.92123

Oct 28, 2014

I purchased an f150 last week from Shaker and had an outstanding experience from start to finish. From customer servise to the pristine showroom and sevice area to the great price, Shaker has found a loyal customer for the future. But like any great organization, it's only as great as the people it has in it. And the people I delt with at Shaker were truly professionals. I initially spoke with James Clanciolo on the phone. His straightforward and helpful demeanor caught my attention as he didn't come across as a salesman but more like an uncle who was looking out for you. This hooked my and so I drove right over. Once there, I was immediately impressed with cleanliness and beauty of the facility. Right there I said, this is a place I like being at. Then I met up with James, who was working with another customer. Rather than wait, James offered me another salesman who was free. He introduced me to Klitijon 'Kay' Bekurti, who proved equally impressive and accommodating. He was friendly, helpful and an overall pleasure to do business with. He took the time to show me the entire facility and briefed me on all the capabilities and 'plus' features that go above and beyond dealerships. When selecting and purchasing my new vehicle Kay was extremely knowledgeable, helpful and patient. At no time did I feel pressured or rushed. This atmosphere created by Kay and James along with the great price and comfortable surroundings, made this place a '10' for me. And as a Military Service member (Army), I felt they treated me right. I will be recommending this dealership to friends and familySincerelyDean

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Bean133

Oct 28, 2014

I love my new car. Thank you to both of you for making this process so easy! I can't believe I was able to walk out the door that same day with my new (pre-owned) 2014 Flex. Thank you so much guys!

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salscoinc

Oct 28, 2014

Excellent Service!!! Thank you!!! We look forward to working with you again in the future. Cindy Bugbee was excellent as well. Great service! A++++ Will refer when possible.

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NYRangers

Oct 28, 2014

Family Ford has a very nice group of people working at their place of business in Watertown, CT. The processing of paperwork was fast and easy.

SL

Scott Lachapelle

Oct 28, 2014

JEFF GLADDING IS A VERY KNOWLEDGABLE SALES PERSON,I WOULD ABSOLUTELY RECOMEND HIM TO OTHERS LOOKING TO BUY NEW OR PRE-OWNED VEHICLES.HE (JEFF) HELPED ME PICK OUT BEAUTIFUL NEW EXPLORER FOR MY WIFE,AND SHE LOVES IT!

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AndersonFam

Oct 26, 2014

We had a great buying experience with Shaker Family Ford. A friend had recently purchased a car from sales consultant James Cianciolo and she highly recommended him. He did not put any pressure on us to buy. He was professional, he was knowledgeable of all of the vehicles and he was wonderful with my children. He found the exact car we wanted and we were driving it within a few days.

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MA&J

Oct 25, 2014

We are able to get the car that we wanted on the same day, with great customer service and fast processing. Thank you, James Cianciolo and Manny Pinho.

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Gina510

Oct 23, 2014

Came in on a short notice, told Kay the exact car i was looking for. He found it and i was able to go home THAT day with security i found the right car with amazing options!

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juls1102nd

Oct 17, 2014

After going to different dealers and being put into trucks I didnt want, a friend told me about Shaker in Watertown. It literally only took them about 20 minutes to find the exact truck I wanted. The price was a little out of my range but James Cianciolo made sure I was taken care of. Not only did he find me my siver F250 Super Cab short bed with a plow but he also made sure my existing vehicle was also taken care of. James and the staff at Shaker helped getting me financed and never pushed anything I did not want or need. I wish I knew about Shaker when I was buying my other vehicle's. I will always come back since I have three kids who will soon be driving. Thank you James, Cndy Bugbee, and the entire Shaker staff for a wonderful buying expierance!!!

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bob56vette

Oct 17, 2014

Jim Cianciolo and the entire Shaker team, Jim Schiavo and Manny Pinho, treated us right. They made it easy to buy a new truck with a great, personal, no stress transaction.

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Brian2330

Oct 16, 2014

We purchased a Honda CR-V from FamilyFord. What a nice comfortable place this is. Everyone there is so helpful and friendly. We worked with Jeff Gladding and James Cianciolo. Would definitely come back if or when we need another vehicle..

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pgati

Oct 16, 2014

I just purchased my 15th vehicle from Bill Reed. Bill is low key, service minded and has always come up with the right solution for me and my family. I recommend him, and will continue to buy may cars from him also in the future.

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jess.miller.3348

Oct 12, 2014

Just amazing service all around. Will continue to go there for any and all future vehicle needs be it service or the purchasing of another vehicle

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pdecheine

Oct 11, 2014

My recent experience in buying a car at Shaker Family Ford was remarkable. All the personnel were very affable. Catherine Reed was especially helpful, knowledgeable, and professional. She is to be commended.

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PIadarola

Oct 11, 2014

The Shaker Family Ford Staff is great for a business to work with. Upon my arrival Cathy greeted us with her usual smile and friendly attitude. Even with a computer shut down at the main office we signed all the documents and we were on our way back to the office in just over 30 minutes. Efficiency, professionalism and great service make me continue to return to the Shaker Family for our leases and my own personal car. P.S. Only 4 stars on price and that is because to get 5 stars They would need to lease it for free.Paul Iadarola

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debrafuhrman

Oct 10, 2014

My 2006 escape blew the transmission. I went on the Shaker Ford website and spied a vehicle I was interested in. Jim Reed at Shakers Ford gave me a great trade in value for my 2006 Escape and a fantastic price on a 2013 Escape and all in a day and a half. Everyone from sales to finance to service were super friendly and very attentive.

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Dcarrah

Oct 9, 2014

I've always been treated like a great customer even AFTER I purchased my vehicles from Shakers Family Ford. Bill Reed is a fantastic salesman. Listens to exactly what I am looking for and keeps looking until he finds everything to my specifications in a vehicle. Usually customer service drops drastically with many businesses once you purchase the item, with Family Ford that is not the case. They are always at 100% in the entire team at Family Ford right down to Cindy in financing and Linda is service. It's wonderful when I drop my car off Linda always greets me and says hello remembering my name and my car. A true customer service rep.I've been a dedicated customer for many years and will continue to be. I highly recommend Family Ford.

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mccoyjames

Oct 9, 2014

I had been looking for a SUV for months and had visited Family Ford countless times, test drove vehicles and spent a lot of our salesperson, James Cianciolo's, time. He was never impatient and listen to all our concerns. When they got in a new vehicle he thought we would want to look at he called us. We finally found exactly what we wanted and James took care of all the details. Cindy Buggbee handled the financing and we couldn't happier. THANK YOU

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slaudick

Oct 7, 2014

Found the car online, negotiated the sale over the phone with Jim Cianciolo, the "best foot forward" pricing was a little strange at first, but I purchased the car at their price which was thousands less than I could get it elsewhere. Great experience from the first day I called to the day they met my transport to ship it to Colorado. Great experience all around.

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antoinette.barnes.52

Oct 5, 2014

thank-you Jim Claniolo!! For your knowledgeable experience and getting me into my suv so quickley' It was a pleasure to work with you. THANK-YOU

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SofiaMR

Oct 3, 2014

My husband and I originally looked at the Explorer, with a 9 month old, I wanted something larger than my current car and safe. Bill had me test drive the Explorer and showed me all the different models. My husband and I decided the Explorer was a little to large for me, but I loved the Escape. Bill had no problems showing me different Escapes until I found the one that was perfect for my family. I choose to lease a fully loaded Escape and I could not be happier!!! I want to thank everyone that I worked with from Bill to Manny (the sales manager-who was amazing as well). I would recommend this dealership to anyone! I also had to bring my daughter with us and there was never an issue, which made me love the dealership ever more!!

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lisasbear

Oct 2, 2014

James C. helped me get my new Mustang after someone rear-ended and totaled my old one. Got exactly what I was looking for and was pleasant to work with. Great experience all together. Great experience.

M

michaelandrew0506

Oct 1, 2014

Thank you Jim Claniolo!! My New F350 Truck came in two weeks early,Jim took the time to make sure everthing I wanted was perfect when I placed my order.

M

mgan2117

Sep 29, 2014

With a baby on the way, we were looking to trade in my old car for something safe, reliable, big enough for a baby and our dog, and of course affordable. We chose Ford because we had an awesome experience as soon as we walked through the door. We were not pressured into buying a vehicle. We took our time and chose what was best for us. We love our new Ford explorer and we're happy that they made it affordable for us. I would definitely recommend Shaker's Family Ford to anyone who is looking for a new car.

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mtsalvo59b

Sep 29, 2014

I was lucky to get "Kay" as my "Shaker" automotive representative. He took the time to listen to what I wanted and needed in a car, showed me a number of cars that suited my purpose, and I wound up with a wonderful 2011 Sonata he had taken in trade just a few days before. He never came across as pushy - no high-pressure sales tactics, no baloney sales talk. Just a good experience with a terrific rep who took the time to hear what I had to say, gave me appropriate suggestions, and sold me a great car that I'm happy to own.

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apistritto

Sep 29, 2014

We are the proud owners of a 2014 Ford Escape. We could not have done it with out Sal. He understood that we needed a car and it had to be affordable. He took the time to listen to our needs and explained the differences in engine size. Sal then let us drive both cars to make the decision ourselves. We were excited to get the car we could afford and were excited about. On delivery Sal took the time to go over the car thoroughly. He walked us through all the technology and helped us set up the display and iphone with bluetooth. What was outstanding is Sal was willing to work later than he usually does that night. He made sure that we were satisfied and didn't feel rushed!! Sal also made himself available to us for any further questions as well as assisting with future service for our new car. We are extremely pleased with Shakers and our experience with Sal Catalano.

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Evalazu

Sep 29, 2014

This is my second car with Shakers and they definitely have consistency in service. The experience was as good or better than the first time.

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Elizacatu

Sep 29, 2014

The Shaker's Family Ford Lincoln is the only place to go. We have been looking and looking for month s and months to get a vehicle that we could afford and were pleased with we did not want to settle. The service that we received was so wonderful what a wonderful experience. Klitijon and Cindy were so knowledgeable. I definitely go back. Ford Escape is the way to go. Thank you so much for making this the most enjoyable experience. For all you car needs you should go to Shakers.

RB

Riana Burton

Sep 29, 2014

I traded in my old car and bought a used car from Kay last week. I have had no problems with it and seems like it has been well taken care of. He was very patient, helped me with my questions, and was reassuring. This was my first time buying a car and it was not as overwhelming as I was expecting. It was an overall pleasant experience and they did all they could to help me drive the car off the lot the same day.

K

kayeb

Sep 29, 2014

Cathy Reed made my experience at Shaker Lincoln a very pleasurable one. She was very thorough in her review of the car I was test driving. She took the necessary time to ensure I was comfortable by answering any and all questions. I visited many car dealers (various makes and models) and have to say that the reason I bought my first Lincoln was because of Cathy and the entire staff at Shaker Lincoln.

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Mburlenski

Sep 28, 2014

Excellent dealership. We have purchased cars with Cathy Reed since 1992. It is always a pleasure doing business with her. It is worth the trip from our home.

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deframj

Sep 28, 2014

My used car shopping and subsequent purchase experience at Shaker Automotive in Watertown, CT was a smooth and pleasant one. I had seen the vehicle I was interested in on the internet so I decided to stop by the Shaker dealership to check it out. I had never been to Shaker before and I had never spoken with anyone else who purchased a vehicle there so this was a completely new car buying experience for me with no expectations, good or bad.Before I walked into the showroom I noticed that the used truck I was interested in was still on the lot. That was a good sign. As I entered the showroom I was immediately impressed by its cleanliness and professional appearance. The large photographs displayed on the wall of the dealership give a spectrum of its 80 year history. I especially took note of the Ford GT sports car that seemed to dominate the entire floor with its sleek styling. Too bad it was not for sale! But it was a short distance from Cathy Reeds desk. She helped answer my questions about the 2006 Isuzu i350 truck. She was quite knowledgeable about it and even recalled its trade in history quite vividly. She was very courteous, friendly and professional as she discussed the vehicle and later explained the purchasing process. Everyone I encountered in my short visit at Shaker was also very courteous, pleasant and professional. I would not only recommend doing business at Shaker Auto but I will also keep them in mind when I am ready to make my next purchase whether it be new or used.

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bluehorsecsu

Sep 26, 2014

We just purchased a 2013 Certified Ford C-Max from Shaker Family Ford. We knew what we wanted, model, year, color, features, had taken a test drive and had been looking online. We could see that we could save some money if we bought outside of New York. We contacted two dealerships with basically the same vehicle for the same price in two different states. I wanted to come down, test drive the vehicle and buy it all the same day. The first dealership I called told me that we could not get it done in one visit. I called Shaker Faimly Ford and Courtney, the internet coordinator assurred me that it would be no problem. Our sales person James Cianciolo took great care of us when we got to the dealership. We test drove the vehicle, made sure there were no issues and he carefully explained all of the bells and whistles on the vehicle. Cindy Bugbee in finance was great to work and with some preliminary finance and insurance paperwork done before our visit, the entire process took 2 hours. We saved $4k. To top it off, it was a gorgeous drive over to Conneticut from upstate New York. Thank you!

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rebecca.bligh.31

Sep 25, 2014

I'm disgusted with the service department. After 2 months of having my 2013 escape, and repairing recalls, my front seat still isn't fixed, was told my warranty covers the airbag recall and my engine blowing up I'm left with a hazardous vehicle. Even though my lease is with shaker I will never use their service department again . I will never own another ford again. 18 years a ford customer and never again. They should drive their family in a car that still isn't safety satisfactory. I want my money back and a new car but Ford themselves said they won't satisfy my request.All done and would never recommend shaker family ford for anything.

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ThomG

Sep 25, 2014

From my first step into the Shaker Ford showroom, to driving away in my new Ford Escape, this was a great experience. Having purchased my last new car from Shaker Ford (which we still own), I knew this was the dealer for me. My salesman Salvatore Catalano is first class, as is the finance officer Manny Pinho. These people really 'know their stuff', and made this car purchase easy and affordable! They took care of everything from the trade-in of my old vehicle and the transfer of registration and insurance, to the financing of my new car. I was in and out in a matter of a few hours, and extremely satisfied. I also must thank owner Ed Shaker and his family for giving me a great deal, and really treating me like family. Of course, I highly recommend Shaker Ford, and salesman Salvatore Catalano, to anyone looking to purchase their next car!

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carbug3

Sep 25, 2014

We bought a 2014 Ford Fusion Hybrid at Shaker Family Ford because we wanted to support American workers and be as green as possible. I have been driving a Prius - great car - but the Ford Fusion is so much nicer with the same milage! Our Salesman, Kay Bekruti and our Financial Officer, Cindy Bugbee, were great. We needed a few days to think over our purchase and they did not in any way pressure us. In fact, when we needed to wrap things up quickly, they pulled out all the stops to get the job done. Thanks. We are excited about Shakers program of free oil changes for the life of the car plus so many other perks. Catherine and John

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Mike France

Sep 18, 2014

A few days ago I bought a 2013 Jeep Wrangler Unlimited from Shaker Family Ford Lincoln. My experience here was great and I just wanted to say thank you to Mrs. Catherine Reed for your excellent service. It was my first time buying a newer car and Mrs. Reed was very professional and thoroughly went over everything I needed to know about the jeep. I would also like to thank a gentleman from the finance staff Mr. Manny Pinho for his excellent service as well. It was a pleasure working with both of them and they are two employees I highly recommend.

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jack.sheehan2

Sep 18, 2014

The sales consultant Mr.James Cianclolo took us through the process of leasing (First Time Leaser) and explained the entire process to us so that we were aware of all of the terms and conditions of the lease. In addition, he also explained the models etc. that fit our budget and needs. He knew his facts and explained them to our satisfaction. The Finance was handled by Cindy Bugbee and took very little time to explain all of the details regarding the payments etc. I expect that I would recommend others to Shaker and to Jim Ciamlolo for thier autoomotive needs.Thanks to both for their assistance.

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djalbert

Sep 18, 2014

I was referred by a family member who has Dealt with Bill Reed for many years. This is who I saw when I went into the dealership. Bill was a gentleman and very friendly. He answered all my questions and he was very patient and did not rush me in no way. I will refer friends and family to this dealership and send them to Bill Reed.Thanks Bill for everything and I love my Ford Edge.

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DinaT

Sep 18, 2014

I started shopping around for a car early this summer and visited a lot of dealers; I was extremely impressed with the entire experience with Shakers and highly recommend calling or visiting Cathy Reed. Cathy had a no pressure approach, knew multiple models inside and out and stayed with me throughout my first ever financing experience. I am know the proud owner (almost) of a certified pre-owned vehicle that I absolutely love! Thanks Shakers Family (and especially Cathy). -Dina Terrell

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carolynharnold

Sep 17, 2014

Thank you very much for your help and assistance. Purchasing another car is a, sometimes lengthy and difficult experience and I appreciated your support and patience.

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Luigi Porco

Sep 16, 2014

We greatly appreciated the quality of service we received when purchasing our first hybrid, a C-Max. Kay Bekurti, our salesperson, was very knowledgeable and answered all our questions.Ed Shaker informed of all our purchase options, taking our best interests at hand. Cindy Bugbee was also a great help with the closing. We appreciated the friendly attention given by all the staff, from the moment we arrived to the time we picked up our new C-Max. We also met Mr. Ed Shaker, the founder of Family Ford, who took time to talk to us when picking up our vehicle. In all, it was a great experience from start to finish (though we are not really finished). I am sure the service department will also be a good experience. Highly recommend a visit.

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jeffbeals

Sep 16, 2014

Bought a quality used car from James Cianciolo, had a great experience and would recommend this dealership to my friends. After James's excellent help and guidance, Cindy the finance manager was also very nice and very helpful. Thanks to both of you!

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JessicaKellin

Sep 15, 2014

Working with Shaker's was an overall pleasant experience. They were very busy on my first visit there, but rather than have me sit around waiting for someone to take me on a test-drive, one of the Shakers himself took me out for a drive! James Cianciolo was a very professional, helpful salesman. He wasn't just interested in making a sale but also in helping me make the right choices. I'd highly recommend using Shaker's Ford. I look forward to returning with my Shaker Family Loyalty Program.

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Wendell4

Sep 14, 2014

In 2011 bought my Ford Edge from Shaker with a trade. They gave us a fair honest price for ourtrade and the purchase of the new car. Three years later on Sept. 14 2014 we were back againto purchase a Ford F150 truck. We used our same salesman James Cianciolo who in our opinionis committed to service excellence. He makes the process of buying or leasing a vehicle simpleand painless. James also incites team spirit and promotes an environment of camaraderie during your Shaker experience from start to finish. Great salesman!!! Everyone at Shaker was exceptional.Try them. Sarah Tweedie

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deirdra.lynch

Sep 14, 2014

Very satisfied with my experience. My family has bought several cars from Shaker Family Ford. Jim was very pleasant and very helpful in the whole process. I recommend them to anyone that is ready to buy a new/used car or truck.

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Michael Horbachuk

Sep 13, 2014

This is the third car I've bought from Bill Reed, and that should say plenty. He's knowledgeable and thorough, and he never makes you feel pressured. He's supremely friendly and I couldn't possibly recommend him enough.

EC

edward cocchiola

Sep 13, 2014

The Shaker Family and its extended family of employees were very gracious to me as a first time buyer. The entire experience was handled in a professional and friendly manner. Ed Shaker and Cindy Bugbee were top notch and my salesperson Kay was an exceptional representative for the dealership. His interpersonal skills are already highly developed at a young age. He exhibited maturity beyond his years and was very patient and attentive to my needs. Congrats to the entire Shaker team........I am looking forward to a similar experience with the service department. Best Regards Ed C

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Patc4

Sep 10, 2014

Very satisfied with my experience, I will use them again for my next one and I will recommend them to anyone that are ready to buy a new truck or car.

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bigfellow

Sep 5, 2014

We recently purchased a new 2014 Escape and are very pleased with the experience. Sal Catalano was our sales person and has been very thorough in showing us how everything in the car works and has told us to call or return anytime with questions. Cindy Bugbee was our finance person and was very thorough in explaining all the papers we had to sign,

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Nickricc

Sep 3, 2014

My salesman Bill Reed made the process very easy. I usually hate going to buy a car, but this time it was nice and Smooth!!

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hjaffe

Sep 2, 2014

I recently purchased a Certified Ford Edge from this dealership. (My two previous purchases were Kia Sedona's from Shaker Kia). It's time to move on from the minivan as the kids are grown and off to college. We went to the dealership to see what appealed to us, as my husband had heard great things about Ford recently, and since I have loved the experience with Shaker Kia (they did all my service)..it only made sense to start there. We went to look and wound up finding the perfect car!! Bill Reed was my salesperson and I really thought he did a FANTASTIC job listening to my needs, as life is changing and I wasn't really even sure what vehicle made the most sense for us. I was genuinely impressed that he took the time to listen and give us information to make a good match, rather than just try to "sell us a car". Super nice guy & overall great experience. :)

ES

EDWARD STJOHN

Sep 2, 2014

Cathy Reed first introduced me the new Lincoln MKC in the spring of 2015. Cathy Read is truly an exceptional Sales Person and I took delivery on Thursday 8/28/14. I have purchased approximately 10 vehicles from Cathy Reed and each one has been EXCEPTIONAL/EXCELLENT.

JR

Judith Roberts

Sep 1, 2014

Sal and the whole Shaker employee family where very kind and courteous and worked hard to get me exactly what I wanted at an amazing deal. Great experience for myself and my entire family. I would highly recommend them to anyone.

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barbdains

Sep 1, 2014

I have bought 3 cars from Shaker Family Ford. I keep going back because of the excellent service and care shown to their customers. I bought a 2014 Escape. Cathy Reed was so helpful in getting me the car I wanted and keeping me informed as I waited for it to be delievered. I would recommend Cathy to anyone wanting to but a new or used car. Her professionalism made buying the car a great experience. Cindy was also so helpful with financing, not pushy but getting me what I needed. I love the car and will always go back to Shakers for any car needs.

RM

Rose Manzi-Platt

Aug 31, 2014

Our salesman, James Cianciolo, was very good and I would highly recommend both James Cianciolo and Shaker Family Ford Lincoln for any new or used car purchase.

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dnpodell

Aug 28, 2014

The Shaker family is a very unique organization.There is such a personal touch.The focus is the customer, purchasing the car that will make them happy.Cathy Reed is exceptional.Knowledgeable , instructive, not afraid to provide advice to help her customer on a very personal level to help obtain the car of their dreams.This my third Ford from Shaker and fourth Ford in my life unless you include my dad's 1949 Ford.The service department is amazing and all members of the staff are friendly and professional.

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reneestar

Aug 27, 2014

I Purchased a 2014 Focus ST on line from Shaker Ford. I work with James Schiavo on the phone. After coming to an agreement on the car I was buying and my trade, James changed my trade value by $500.00. Later on during the delivery process, finding out from his associate, He wanted my car for himself... not cool. After hours of waiting I get the buyers order emailed to me. He gave me his word that he would not charge me " fake"fees other then taxes and DMV after hearing about my bad experience at a local dealer. He ads not 1 but 2 fees totaling over $500.00 then after question him he get loud and abrupt with me and hangs up the phone on me. After 5 call trying to get a General Sale Manager or General Manager on the phone he picked up all my calls and took of the added fees. I asked for factory rain guards and James told me that ford did not make them. I have them on my car now from a local dealer. They do make them . He promised me factory mud guards and said they would be installed at time of delivery. There not and I'm yet to get them mailed to me. he collected $250.00 for transferring my plates. Told me I would get my registration and a refund check for the unused amount. I received nothing. ..O wait sorry i did receive a bad experience. If your buying from Shaker don't deal with James.

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tcarroll8549

Aug 27, 2014

I got a great price on my 2014 ford Taurus. The salesmen James Cianciolo was direct and the sale went down in a timely manner.

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w. regan

Aug 24, 2014

As a very senior citizen, I've purchased many cars over the years and not all of them have been a pleasant experience. This past week I had my very best experience yet. Bill Reed of Shaker Ford/Lincoln was very professional without the car salesman 'hype' and best of all he really knew his technical knowledge about the car and it's on board computer system. Important to me since I'm not computer technical My closing paperwork was all ready and thoroughly explained to me. All in all a very pleasant experience!

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td46

Aug 23, 2014

I've dealt with Shaker Family Ford since 2007. I have purchased and or leased, one used and six new Fords from them. Not sure what vehicle you need, they will find the one that fits you best. Cathy, Cindy and Scott makes the buying/leasing experience a breeze. And the service department goes above and beyond to meet your needs. I don't believe you'd find a better dealership!

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kcranney

Aug 17, 2014

Excellent service and friendliness. I'm at work before the sun is up and don't leave till after it sets which makes my time very limited. My salesman stayed late for me and made my car buying experience very easy. I highly recommend shaker family ford if your looking for a new or used vehicle.

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JMS82

Aug 15, 2014

I came to just test drive and found the perfect car to buy. I would recommend Shaker Family Ford to everyone - fast, friendly, professional service - a great experience!

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kam1172

Aug 7, 2014

I had the best sales man and finance person they made it so easy. I'm very happy with my new /used purchase .Everyone should go to this dealership.

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Svtmom

Aug 7, 2014

After getting my car serviced I found that the technician had not tightened the lug nuts on both front wheels. I was told by the service department that a slight amount of rust on the inside of my wheels caused the lug nuts to loosen after the wheels were rotated. I say impossible as do several mechanics I have spoken with. This seems to be the way this dealership passes the blame. Oh, and the service technician still works there. At any other service department he would have been fired for putting someone's life in jeopardy like that. Despite three attempts to speak with Corey Shaker, I have not heard from him. Apparently, the 10 plus vehicles my family has purchased or leased from Family Ford does not make us "valued customers".

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WWA

Aug 7, 2014

A great place to buy a car! Cindy and James took care of all my concerns and questions! Perfect! I highly recommend Shaker family Ford.

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blead

Aug 4, 2014

I had researched cars online before going to dealership and only wanted to test drive. I was promptly greeted by receptionist and then introduced to salesman Pat Onorata. Pat listened to my needs, answered my questions, and then showed me available vehicles and took me out for test drive. I needed time to think about, and didn't feel pressured. The experience was so positive for me that although I couldn't return for a few days, a call the next day to Pat reserved the car and a time was set for another test drive and purchase. Purchase and delivery experience all positive.

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Rygill

Aug 4, 2014

John m. was very nice and honest and I would buy from him again, but hopefully that won't be for a while. It was a pleasent experience

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Megs65

Aug 4, 2014

My experience at Shaker Ford has been great. I am so pleased with my new hybrid CMax. Sal was very patient with me during the whole process. I wasn't planning on buying a car, but my son crashed mine and I needed a car and fast. I looked at both new and used luxury and economy cars. After test driving many I decided on the C Max. I was concerned about the Sync system and how I would know if I was driving the car efficiently. Sal went over everything. I had a previous car services at Shaker that I had not purchased from them and knew I wanted to give them the business despite having Ford dealerships closer to my home.

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Fseries

Aug 2, 2014

Mr. Cianciolo was friendly, helpful, informative, and worked to make sure I got the Escape priced within my budget and the 3 year window I wanted. Shaker family Ford was a good memorable experience.

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gigirossi

Jul 31, 2014

great people to deal with friendly and delivered as promised I've purchased 2 trucks from them and will always do business with shaker family ford

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14PonyGT

Jul 30, 2014

I worked with Shaun C. and he really went to work for me. I felt like I had my own concierge throughout the entire process. Shaun made sure I was comfortable, informed and went through the entire process with me. There is nothing worse than being handed off from person to person on a large transaction. Just think about how frustrating it is to try and get something changed on your cable bill... Shaun was there with a firm handshake when I walked in and was the last hand I shook on the way out. He was courteous, attentive and knowledgeable. He has also continued to follow up with me after the sale, making sure everything is OK and the car is meeting my expectations (it's a Mustang, so I'm pretty pleased). Cindy in Finance also deserves mention. It is clear she has seen almost every situation and I would bet she handled each one with aplomb. To the New Yorkers out there wondering if it's complicated to buy a car in CT and register it in NY: Shaker Ford makes it easy. They collect the tax at the dealer, provide a temporary plate and send someone to NY to register the car. It's that simple. If they have the car you want, go see them.

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plumb3366

Jul 29, 2014

I when to Shakers Family Ford and got a new Ford Transit Connect the experience with James Cianciolo was great. If you need a new ford go to Shakers Ford and ask for James Cianciolo.

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Dashmom

Jul 28, 2014

My husband and I went to Shakers Family Ford, and received excellent assistance with our purchase of a Ford Escape, and with the financing. We were very impressed with the service we received with their hospitality. Cathy Reed was excellent with explaining the car and all of the features. she took the time to answer our questions without rushing us through the process. All of the staff there were courteous with us. We felt very welcomed, and will definitely recommend this dealership to others. We are very happy with our car, we love the room in the car and the look and lines of the car. Cathy Reed, thank you for all of your help, and all of your time with us.

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whitfaun

Jul 26, 2014

I was used car shopping and it was very easy for me to feel confident and comfortable to purchase with this dealership. Not only was the car exceptional (everyone thought it was new even though it is a 7 year old car!) but my salesman Shaun went above and beyond to get me the best deal possible so I could afford getting the car I wanted. I would definitely recommend this dealership to anyone new or used car shopping.

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tiffad

Jul 25, 2014

I went to Shaker Family Ford not knowing what car I wanted, i knew what i didn't want. Kay Bekurti helped me out so much and didn't stop working until i drove away with the car of my dreams! He found everything i asked for and more, the biggest being safety for my kids. i would recommend family ford to anyone who wants to deal with nice, and friendly people.

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saint132

Jul 25, 2014

Just purchased a certified pre-owned ford explorer sport, the experience at Shaker Family Ford was great!! My sales representative, Cathy Reed was excellent and made sure I got what I wanted and was satisfied during the whole process. I highly recommend Cathy and Shaker family Ford

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jalley317

Jul 22, 2014

We love our new Ford. Kay helped us to select a vehicle and was attentive to all of our wants and concerns. We will be happy to be visiting Shaker for all of our vehicle maintenance. Their staff is friendly and willing to assist the consumer.

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briw1118

Jul 21, 2014

James made my car buying experience quite easy. I would recommend him to anyone looking to buy a new or used car. I will purchase again from him.

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mkflaherty

Jul 21, 2014

Bill Reed was wonderful to work with - knowledgeable, patient, very thorough, and very pleasant.I really felt I could trust him. There was no pressure which I really appreciated.Cindy was a whiz on the financial side!i would certainly recommend Shaker's to my family and friends.Mary Kay Flaherty

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amarie490

Jul 19, 2014

It was a pleasure to work with Klitijon. He was very professional and was able to answer all of my questions. It is obvious that he is passionate about the product that he sells. I appreciated the fact that he was never pushy and I would recommend him to anyone looking for a car. I am very pleased with my new vehicle and the purchasing process.

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sroffman

Jul 16, 2014

Jim C was knowledgeable, helpful, and a great person to do deal with.I was impressed with Cindy's efficient handling of all financial and legal requirements/My whole experience was excellent.

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abbey.schmitz.1

Jul 16, 2014

Everyone there was very nice and Pat O. was great! For buying my first car, he took me through the whole process very nicely and was very patient. I would recommend him to friends and others that might be interested in buying a new car.

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seiserjohn

Jul 11, 2014

pat was awesome to work with. made buying new vehicle stress free.Jim Shiavo was great help finding exact pickup I was looking for highly recommend shaker family ford

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2468roxy

Jul 11, 2014

Pat Oronata was the best...Excellent service and care for the customer very helpful throughout the entire process of getting me into my new carThanks.

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amy.g.bertrand

Jul 6, 2014

Pat was great! Patient with my questions and thorough in explaining the car and the whole process of purchasing the car. Highly recommend!

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mbutler10

Jul 4, 2014

James was great to work with. Gave us a reliable vehicle for a great price and great customer service! Thank you James!! We will continue to service our new vehicle at Shaker due to the great experience we had there.

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JFDAversa

Jul 4, 2014

It was a pleasure dealing with Jim Reed. The Shaker Family Dealership is always a pleasure to deal with. I would highly recommend puchasing a car from them. Thank you!

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revsmiller

Jul 3, 2014

My wife and I went last week to look at a new car to purchase. This dealership was highly recommended and we were anxious to replace our 12 year old vehicle with a new, smaller and more fuel efficient one. We were greeted by Eddy Shaker who introduced us to Jim Reed. Jim is an outstanding sales professional and helped with our choice and our purchase of a new Ford C-Max Hybrid. Our thanks and appreciation to all of you at Shaker Family Ford for making this a positive experience. The Reverends Barry and Nancy Miller

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Jotrch

Jul 2, 2014

Jim Reed was honest and did a great job explaining every vehicle in the lot. I feel great about our purchase. We got a great car at a fair price. Jim Reed took such great care of our family and I will send all of my friends to Shaker's to see him.

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NJKJ

Jul 1, 2014

We have just replaced our Escape with a new one. Our salesperson,Cathy Reed, was so helpful. She makes the car buying experience very easy. The new technology seemed so complicated, but Cathy took the time to go over everything and answer our questions. She is so thorough and believe me, we appreciate it. Never felt rushed or pushed into anything. She helped us get exactly what we wanted. Love our new Escape! Would go back next time.

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john3906

Jul 1, 2014

My wife and I have visited many dealerships in Connecticut in our search for a used pickup truck. Almost every one we went to, we experienced high pressure, false representation, and sometimes, down right lies. You can just imagine how this started to wear on us. We saw a listing on the internet by SHAKER FAMILY FORD, and telephoned our inquiry. A very professional man (James Schiavo) answered our call, and gave us all the information we asked for about the vehicle. At that time, we made an appointment to see the vehicle at the dealership. When we arrived we met Mr. Schiavo and another gentleman (Kay Berkurti). These guys were great! They made us feel welcomed, treated us with respect, and not only showed us the vehicle, but answered all questions we had truthfully! It took us a few days to decide to buy. When we returned to SHAKER FAMILY FORD, not only did they remember us, but in a fashion as if we were long time friends. Not only did we get a very high quality used vehicle, but an experience of top notch professionalism from our sales person (Kay). Everyone we dealt with (James Schiavo, Kay Bekurti, Cindy Bugbee, and even the entire service dept.) showed us how a quality dealership functions.We are very happy we purchased a vehicle from this dealership. They really do care about you making the right purchase, and follow up on every aspect of the sale. I would recommend this dealership to everyone!Thanks guys!

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dmgliser

Jun 28, 2014

I just happened on Sal. No particular recommendation, but luck was on my side. Sal was great, patient (He needed to be with my demands) and very informative. He really knows the product and makes all the details seem simple and easily managed. He really went out of his way in an effort to have me totally happy with the purchase. I would recommend him to anyone looking for a car.

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MacShea

Jun 28, 2014

Pat Onorata, the sales person who took care of us made every effort to help us feel welcomed, comfortable and informed. His knowledge of all the features of the new car we purchased was impressive. He took the time to explain everything in detail. Thank you Pat for a great car buying experience.

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donofrio

Jun 27, 2014

Just purchased a new Ford Fusion from Shaker's Family Ford. The salesman, James Cianciolo, was professional, answered all my questions and made purchasing this vehicle a positive experience. Would highly recommend this dealership and salesman.

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Marylee62

Jun 27, 2014

We purchased a Lincoln Navigator about 2 months ago from Cathy Reed and saw a Roush Mustang at the dealership. We had such a greatexperience that we thought lets take the mustang for a ride. If you've ever driven a Roush, I'm sure you could figure out, we fell in love with the car and had to have it! Cathy and the Shaker Ford dealership in Watertown, CT helped make one of our dreams come true. We want to say "Thanks" to Cathy Reed and the Shaker Ford family for everything! You're the best!

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Kenob

Jun 27, 2014

We were in the market for 2 new vans for our company. We have always used the Ford f-250 vans, and have been very happy with them.After little research, we located {2} 2013 vans at Family Ford .Pricing and condition of vans was perfect.A friend recommended Cathy Reed.I must say, I was extremely pleased with her. She was knowledgeable, helpful, and pleasure to work with.Made the whole process painless and flawless. We received exactly what she said we would, and on time.I would recommend Cathy Reed and Family Ford to anyone

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TDMolyneaux

Jun 23, 2014

I was in need of a new car and a family member recommended that I go to Shaker's Family Ford and see Bill Reed. He was a pleasure to work with. Bill was extremely kind, patient, and knew a lot about each car he showed me. He even took the time to help me sync my cell phone to the new car before I left. I love my new Ford and would recommend Shaker's to anyone. Thanks again Bill!

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Cal299

Jun 23, 2014

Shakers had a nice Pre Owned certified Escape we were interested in seeing. We called James on a referral and he was more than helpful in setting up a test drive and answering any questions we had about the vehicle. This was a no pressure sale , and we would highly recommend James.

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cstrub

Jun 21, 2014

Today I went in to talk to James Cianciolo about buying an Escape and am 100% satisfied with my overall experience. We had purchased a F350 from James 2 years ago and were so happy with that experience that we knew we would buy from him again, Within 3 hours I test drove, traded in a car, and walked out with my brand new car; all with my 10 month old son in tow. James took my son and walked him around while I filled out paperwork and Cindy Bugbee gave him a toy truck, let him run around her office, and held him while I transferred insurance. Shaker's Family Ford really went above and beyond any dealership I have ever dealt with. James made the whole process painless and quick. After the paperwork was finished, I walked out to my brand new car with my car seat base already transferred and ready to go. James is a true professional who goes above and beyond to make sure you leave a happy customer!

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tlimbos

Jun 19, 2014

When I walked into Family Ford I was greeted by a kind and amazing staff. James Cianciolo even allowed my 4 legged friends come in from the heat. I will highly recommend them to everyone I know. And a Huge Thank you to Corey for the Work he has done for us first responders. Thank you Everyone.

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dianaboisvert

Jun 19, 2014

My husband and I came in looking for a used vehicle with low mileage, which we have found was nearly impossible. We met our salesman Shaun a few moments after we came onto the lot and our experience was very comfortable and easy going, no pressure! We would definitely come back in the future and I have already started recommending your dealership to many of my friends at work

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ScoocHie

Jun 17, 2014

We went to Shakers family ford thinking I could only afford a used car. Pat Onorata was extremely helpful, he gave us the time and attention beyond what we expected. Not only did he find me a used car I liked and could afford, he took the visit to a whole new level. He spoke to me about my needs and how I would use the car. We took up most of his day but Pat, with the help of his business manager Manny, made it possible for me to go home that day in a brand NEW leased 2014 Ford Fusion. I couldnt be happier! THANK YOU Pat and Manny, you guys are the BEST! Fondly Jeff, Cheryl & Bobbie

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hauledoff

Jun 17, 2014

Called early in the morning to see if a car was still for sale. Came into the dealership about an hour later. Right away we were able to check our and test drive,Kay was very friendly and personable. We had been to a dealer ship prior that had left us with a bad taste and Kay was sure enough to make sure that we had 100% better experience. Enjoy the new truck! Thank you all so much for the great customer service!!!

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Vdumlao

Jun 17, 2014

My husband and I recently met with K regarding a new lease. He went above and beyond to help us with the best possible option and price for us. We had our two year old with us who made her presence known but everyone at the dealership was helpful and understanding of the restless toddler. We highly recommend this dealership for all of their great vehicle options, service packages, great customer service, great prices as well as fast service.

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Rkladdie

Jun 15, 2014

We built a car on the internet and submitted it too your dealership. We were contacted by your internet rep and he made an appointment for us. We were greeted that day by Bill Reed. He treated us very professional and was eager too satisfy us. We knew that day, there was a car with the options we wanted. We are very happy with the car, your dealership, your finance girl and Bill Reed. We also were impressed with all the perks you offer.Thank you,Rosalie Kaczmarek

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bruppell

Jun 14, 2014

Cathy was a wonderful and attentive sales associate who met every level of sales(person)ship. She explained in detail every aspect of the new car.

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Ctechnfg1

Jun 14, 2014

My wife and I stop in to look at some used cars. We were greeted my Klition. We hit it off immediately. He's very knowledgeable and treated us awesomely. We did shop around for other vehicles but the way Kilition treated us and the way he was able to work with us on purchasing our Edge we decided to buy from Shakers. I would suggest too my friends and family if they are in the market for a car to go to Shakers and talk to Kilition. -Tom Ciarlo

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WaltRyan

Jun 13, 2014

I have bought/leased many vehicles over the past20+ years from Shaker's and I have yet to have a bad experience. The people have always been personable and willing to help in any way they can. James is knowledgable of the products as well as my individual history and preferences.

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margaretsember

Jun 13, 2014

As a longtime Focus driver, I knew where to go for expert advice,price and service when it was time to lease again. I went to Family Ford in Watertown, Ct and asked for Cathy Reed. I got my new car in about 48 hours even though I asked for a remote start to be installed. I'm getting 34 MPG already!!!

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Becky_o13

Jun 12, 2014

Had to buy two cars from here - first was beautiful - it was totaled in three weeks. I had a good experience here the first time so I went back. Sal was patient of my expectations and kept very close to meeting them. Manny took the time (twice) to explain everything and was extremely nice to work with. I did hope for a better price on my second car, but overall I am happy

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fanghorn13

Jun 11, 2014

I got there early Monday morning, ready for anything in the process of buying a car. To my delight it was so non stressful! I spoke to a wonderful front desk person who directed me to Catherine Reed. She was very friendly and very informative about the options that where available to me. Also the free coffee was greatly appreciated. After a test drive of the car, I had made up my mind. Mrs. Reed was very professional and helpful. No b.s. I really appreciate that! I would definitely buy another car from her and from this dealership.

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nortonsrose

Jun 8, 2014

Bill Reed at Shakers Auto Group was very helpful as always to us. We have been going to him for many years. We also return to their service department because of the prompt action in taking care of any problem we might have had with many of the cars that we have bought there.

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ericamaryy224

Jun 6, 2014

The service was awesome! I got my first car at this dealership! Jim Reed was very helpful and was very fair with negotiating a price. The people at the dealership did not hound you and con you into anything. Everyone at Shaker Ford was very polite and helpful. ~Erica Keane

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EP74

Jun 5, 2014

We had a great experience at Shaker. Everyone was friendly and we didn't feel rushed or pressured. Pat was great and worked with us and made sure we were comfortable. Manny was the nicest business manager I've ever dealt with! The showroom is beautiful and customers are treated to refreshments, comfy couches and tv. Overall we definitely would recommend Pat and the dealership to others.

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friesrf

Jun 5, 2014

Sal was great to work with in purchasing our 09 F-150 truck. He was able to understand what we were looking for in the truck I had seen on the lot for my family and I. He also understood where my limits were for monthly payment and worked to get that with in reason for us. When we had not gotten to a payment I wanted, he approached the issues from other angles and provided other potential options in leasing a vehicle and was very accepting in my decline of that offer being not for us. I felt no pressure in this purchase and was always taken care of. Even after we had finalized the deal, signed all the paperwork, he worked to address minor items we noticed afterwards that needed fixing.Manny was great to work with on filling out the paperwork, and explaining the various options we had. When I had questions, he was very willing to answer them in full and even go through the agreements "legalese" wording to make sure I felt comfortable with my knowing what was signed. He also took the time to understand what my goals were for monthly payment and took time to find the correct financing with adding in the extended warranty and not increasing what Sal and agreed to.Both guys were very personable and easy to talk making it a very comfortable process.

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bonniesantoro

Jun 4, 2014

They make it so easy to by a car.i stopped and looked one day the next day picked up my new car.Kathy did everything.thanks to everyone that helped.

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winona

Jun 3, 2014

I was very pleased with my salesman Pat Onorata, he was very, very nice and explained in detail everything I needed to know. I was also very pleased with the business manage Manny Pinho and how he went to lengths to give me exactly what I wanted as far as my payment. In all this dealership is rated 10 as far as I am concerned and I would recommend them to any of my friends/relatives for their next car purchase.

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mrbonk

Jun 3, 2014

I was extremely pleased with my salesman "Kay". Kay was very knowledgeable, courteous and extremely caring. He also took the time to explain my new car in detail to me. I was very impressed that he drove to New Jersey to personally pick up my car on his day off. I am VERY happy with the service that I received from Kay. My experience was an excellent one with my salesman.

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kaboothroyd

Jun 3, 2014

This was our first experience with Shaker Family Ford Lincoln. From the minute we walked in the doorwe felt welcomed and at ease without any pressure I would have expected from a dealership. Jim Reed was incrediblyhelpful in introducing us to the Ford Edge and all of the cars features. His familiarity with this model car was impressive!My husband and I could not imagine a more knowledgeable sales person. Manny Pinho was informative and very thorough working with us on the financing. He brings years of experience to the business end purchasing an an automobile. Our overall time at Shaker Family Ford Lincoln could not have been better and our new Ford Edge is amazing.Thanks to everyone at Shaker Family Ford Lincoln, we will undoubtedly be back to thisdealership to purchase another vehicle.

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mercyadang75

Jun 2, 2014

I had a wonderful experience at the dealership, thanks to Pat. He welcomed me and made me feel at home and I was comfortable. I got a great deal on the car and love the vehicle that I purchased,

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thesmallestlion

Jun 2, 2014

I have never bought a car before, and I was doing it all on my own. I went to 5 or 6 dealerships, all of which treated me like all I was was money in their pocket. I came to Shakers Family Ford expecting to again be treated like crap, and they made me feel like family, not business. I desperately needed a car, and a 2007 PT Cruiser had caught my eye. James Ciancolo is the man to ask for! He knew everything about the car I wanted. He was VERY professional and easy to work with. Their prices are more than fair, and the cars are in great shape. I can't even put into words how easy it was for me to buy my first car. It is supposed to be a scary experience and instead it was one of the best I have EVER had. Thank you SO much to James Ciancolo and every one else at Shakers Family Ford!

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dancewitherikasj

May 31, 2014

I had a great overall experience!! My purchasing of a car was a very quick and easy process, as I had my top two choices. Kay was very friendly and easy to talk with and work with. He had asked me exactly what I was looking for and was able to find options very quickly. He offered to show me a specific car that he thought best matched what I was looking for, which we took for a test drive. As I was very interested in that car he found me, yet still needed time to consider, he gave me the opportunity to borrow the car for the night to see how I like it. He was very receptive to my consideration of my second top choice, as well. The next day he answered all of my questions that I had and was willing to help me get the best deal possible. Because of all this, the process went fairly smooth and my decision was easy. I am very happy with my new car from Ford!! Thanks Kay!!

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Juliahayes

May 30, 2014

It was a pleasure working with James. He was a book of knowledge and knew the cars inside and out. The day we went to Family ford was just suppose to be to "check out some cars" then go look at the Chevy dealer in waterbury. BUT we were so impressed by James and we loved the ford fusion. We purchased the car that day and received it the same day!! Now that's a first for us. James had patience and took time with us, he knew what our needs were and he helped answer all our questions. Thank you James. We love our car and we appreciate the great service you gave. We will recommend you to our friends, family and co-workers. Thanks again

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ewoz111

May 30, 2014

Ed and james were great to work with and listened to my concerns. Got me exactly what I wanted in a timely manner. Great price too.

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VernonCT

May 29, 2014

I purchased a vehicle from Shaker Family Ford and the buying process/experience was excellent. The Sales Consultant Kay Bekurti provided great customer service experience. He was patient, knowledgeable, and went above and beyond to make the whole buying process easy and hassle free. I highly recommend this dealership.Sam A., Vernon Rockville, CT.

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Mkwicks

May 26, 2014

We had an hour and a half drive to the dealer, but James and Manny made it possible to get everything done in two trips.

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Jmb1972

May 25, 2014

Both Sal and Cindy were great. Knowledgeable and friendly. Really enjoyed working with them. Will work with them in the future. Good work Sal and Cindy!!

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clavorgna

May 24, 2014

My recent purchase at Shaker's was my first buy. From start to finish the service was friendly, professional and personable. Both Sal and Manny were very helpful in answering all my questions and making my experience a wonderful and very pleasant car buying experience. I have not one negative thing to say regarding my buy. Love my car! I would recommend FORD and will. Thank you Manny and Sal for the outstanding service!Respectfully yours,Christine Lavorgna

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pdecheine

May 24, 2014

It was a good sales experience. James Cianciolo was very clear and thorough with explanations. I appreciated his attention to detail and being attentive to all my questions.

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alliemacek

May 22, 2014

I had a great experience buying my first new car from Ford in Watertown. I chose a 2014 white Ford Focus se and couldn't be happier with the vehicle. My salesman, Kay, showed me all of the features inside and outside of the car and he made sure I saw different cars on the lot to make my decision easier. He had a lot of knowledge about the cars I saw and he made sure we kept communicating about the car over the phone and in person. He also got me a pretty great deal on the vehicle, so that's why my overall experience is a 5 and I would give Kay a 5 as a salesman also!

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hectorl

May 21, 2014

Very nice atmosphere.Sales Rep was knowledgeable.Ask for Kay.They found the csr I was looking for and brought it to dealership.I would come back and recommend to friends and family.

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miadog

May 20, 2014

We purchased our new car from Salvatore Catalano. Our experience with the Shaker Family Dealership was the best and easiest car buying experience we ever had. Sal was great salesman, very knowledgeable, personable and so kind. Sal made our purchase so easy , he took care of every aspect of our trade-in and new car purchase with such ease in a very timely fashion. We would go back to Sal and the Shaker Family Dealership for our next vehicle.

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KFyffe

May 19, 2014

We had a very good experience leasing a Ford Escape. Everything went very smoothly and Jim Reed was great to work with. They were great at accommodating our schedule and very efficient completing all the paperwork.

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mjcaiani

May 17, 2014

We had an overall great experience with each and every person we did deal with during the entire process of our purchase. Cathy Reed, who was our sales representative we worked with, was great-- to use a single word excellent! Very professional, knowledgeable and one of her best qualities, her friendliness and kindness on the personal and human standpoint. We would be more than happy to recomend anyone to work with her and to experience all of your great and professional service. God bless you all!

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promanos409

May 17, 2014

she was excellent to work with shwent out of her way to help us she came in early to deliver the car to us she explained every thing in the car to us

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Meliti

May 16, 2014

I had a great experience at Shaker Family Ford. James Cianciolo was friendly and knowledgeable. He helped me find a vehicle that suited the needs of my business.

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pjmorgan

May 15, 2014

Cathy Reed was very friendly and informative. She went the extra mile when I purchased my new car. Because of my busy work schedule, she came back after her normal work hours to deliver my car to me. She stayed late with me to go over all the details and information. And she got me a great deal. This is the second car that I have purchased from Cathy and I would not hesitate to come back again.

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bobannan2

May 15, 2014

I have been dealing with Bill Reed for years and have always gotten excellent service. He always goes out of his way to be helpful and is never pushy.Our vehicles have always been exactly what we wanted and more.Thanks to Bill for making sure we have gotten wonderful service.

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GerardoSanchez

May 13, 2014

This was my first time visiting Family Ford and as soon as I set foot inside I was welcomed and attended by Klitijon Bekurti (Kay) who was very friendly yet not "pushy" like other places I have experienced. Kay was very helpful and went out of his way to make sure my experience at Family Ford was like no others.When it was time for me to pick up my new vehicle, Kay on his day off made sure he came in to be there personally to deliver the keys and go over the vehicle's specs with me. I will recommend this dealership to anyone that is looking for new or used car

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X6kx3

May 12, 2014

Fast and great service, friendly staff, and not quick or pushy to make a deal. Overall great experience with Shaker Family Ford in Watertown, CT

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sdibeneditto

May 12, 2014

Overall - I had a very positive experience at Family Ford, from my initial phone inquiry, right through to the sale of my Ford Fusion. The staff is very courteous and the sales consultant, James Cianciola was extremely knowledgeable about all of the vehicles I was interested in, as well as the breakdown of all of the financial components. He was very helpful throughout the process, and made my experience at this dealership a positive, and stress free one. I would highly recommend dealing with James, as well as this dealership in general.

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yoie

May 12, 2014

After seeing the vehicle on line at Shaker, I called for more info. I spoke with a gentleman named Kay.He went out of his way to respond promptly to my requests and answered all of my questions in a courteous and professional manner, making me feel at ease with the vehicle. Being from out of state I was reluctant at first but Kay assured me of the vehicles quality and that it had all the features I wanted.I made the drive to see the car and he was right on the money-----I loved it and now own it. Thanks Kay---- excellent job!!!!Thanks MannyThanks Shaker Family Ford

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dcarroll684

May 12, 2014

I recently stopped by the dealership to look at used cars. The selection of cars with low mileage was excellent. The price was great and when James C went into the computer, the price had been reduced due to a similar car being purchased at a lower price. The car fax was shown without asking. This type of selection and the transparency of information on the car and fair pricing made me feel confident the dealership was honest and fair. I purchased a 2012 Ford Focus. I am very happy with my experience.

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polger33

May 11, 2014

I was looking to lease a Ford Fusion Engergi Titanium. Mr. Reed did a great job helping me find the perfect car. Thank you very much.

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AlexMartin2

May 7, 2014

Service was great. My first new car buying experience. Cathy Reed did an excellent job finding a car I was happy with. She was very knowledgeable about the car and answered all my questions. Very professional.

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centralpa1

May 6, 2014

I committed to buying the truck after seeing it online. I asked the sales manager to go look at it to make sure there wasn't anything I was missing in the pictures. He said he couldn't believe the truck had 100,000 miles on it. After driving 5 hours to complete the purchase, I thought the truck looked even better than the pictures showed. It looked new. I worked with James Cianciolo to complete the transaction. He was both friendly and professional. I was in and out in just over 2 hours. It was a great experience.

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richo151

May 3, 2014

Shaker Ford really came through for me. My lease was up in 1 week but I thought I had another month left. William Reed searched and found the exact car that I wanted and had it for me in 2 days. Cindy Bugby made the paperwork painless. Both William and Cindy are super friendly and knowledgeable about their products. I will definitely return for a new car when my lease is up!Rich O., Southbury CT

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epontbriand

May 2, 2014

My wife and I spend a lot of time on the road for work and had decided to shop around for a hybrid to replace our gas guzzling but hellaciously fun Mustang. After being unimpressed with product offerings from Toyota and Hyundai in terms of comfort and mileage, we both decided to check out the Ford Fusion Hybrid.When we arrived at Shakers we found the staff to be very friendly and accommodating, however, we were a little shocked initially that there were so few available cars to choose from. What we didn't realize was that their new inventory, which in actuality was one of the largest selections in the area, was stored about 2 miles down the road.Shakers and Catherine take a no-hassle approach to the process. You won't be held captive by high pressure salespeople the way you are at some dealerships. In fact, they offered for us to take the car on an extended test drive the following day and we ended up working out the remainder of the deal over the cars built in blue-tooth during a mobile call.Based on our experience with the staff and dealership so far we can say that we are very satisfied and will likely return for service there as well. (which is rare for us). We really love the car we bought, which was an SE with Leather and My Ford Touch/Sync. I'd also like to add that after 500 miles and despite Litchfield Counties hilly terrain, we are averaging 44 mpg with our 2014 Fusion Hybrid.

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Koerb

May 1, 2014

I have dealt with Bill Reed since the dealership was on S. Main St. in Waterbury. He is knowledgable in all areas, and a pleasure to work with. We test drove in the afternoon, and by the next afternoon it was ours. Would highly recomend Bill and the dealership to others.

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Remodel

May 1, 2014

James was knowledgeable---caring---informative----no high pressure---personable---I always disliked purchasing a vehicle however this was a pleasant experience. I would not hesitate purchasing another vehicle from James.

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gica98

Apr 30, 2014

Cathy and Cindy made the car buying process easy and stress free. Was presented with a car fax report for the vehicle I was interested in right away. In less than 24 hours the deal was made and I was handed the keys. Will definitely recommend! Outstanding customer service.

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BGod13

Apr 30, 2014

I was in the market for a pre-owned vehicle. I worked with James C. He was friendly and walked me through all of the features of the 2011 Edge. He also explained clearly the benefits of the pre-owned vehicle being "Ford Certified". P.S. The new facility is beautiful!

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2yellowpups

Apr 29, 2014

I bought a pre-owned Volvo that was a trade-in to Shaker. I live in northern Vermont and saw the car listed on their website, called to get more info, and subsequently made an appointment to drive to Watertown CT to see the car. I met with James Cianciolo, who was a delight to work with. In preparation for my visit, James familiarized himself thoroughly with the car (I especially appreciated that, since Shaker doesn't sell Volvos!), test drove the car with me, and was able to answer all my questions. I wound up putting a deposit on the car that day and made arrangements to come back to pick it up later in the week. The negotiation and purchase process with James was transparent, honest and -most importantly - respectful. I hadn't intended to, but I also financed the car through Shaker - which is something I usually dread doing with a dealership and have avoided for my entire car-driving life. But meeting with Manny Pinho, the Business Manager, was also a great experience and I decided to bite the bullet and go with their financing. It was a much better rate than my normal bank, or anywhere else I could find - and Manny made the process painless. I faxed the application to him on Wednesday, and by Saturday he had all the financing arranged and papers ready to sign when I picked up the car on Saturday. Buying from Shaker was the most pleasant and professional experience I've ever had with a dealer. I don't drive a Ford (yet), but I've already told my Ford-driving friends in Vermont about Shakers and have encouraged them to make the trip to see them in CT for their next car purchase. Great folks!

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Nicoletheriault

Apr 29, 2014

James Cianciolo was very helpful with the process of finding a vehicle for me. I was very pleased with my purchase and would recommend Shaker's.

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cooperdoug

Apr 29, 2014

My wife and I got Jim Reed's name from a friend, they have bought from him before and said " Jim is great" My wife bought a 2009 Ford Escape from Jim and we always knew that if we bought another Ford we would go back to Jim He is very knowledgable and very friendly and we did not feel pressure from him .That is why I went back to Shakers and Jim Reed when it was time to buy a new truck and plow . I bought a new 2014 Super Duty 4x4 very basic truck with a plow I spent about 1 1/2 hours there talking and signing paperwork the 2 extras I wanted that were not on the truck were done on time and very well 3days later I drove out very happy with the new truck and the service. The vehicles were always ready when Jim said they would be and you can tell he takes pride in his job. He always calls to make sure we are happy with our vehicles. We have never recommended a car dealer to anyone before, but we have recommended Jim to our children and friends. Thanks Jim you made our car experience painless.

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lferguson11

Apr 29, 2014

I worked with James Cianciolo and Ed Shaker to buy my Certified Pre-Owned vehicle. They were very patient with me as they knew before I made my decision I wanted to drive all mid-size SUVs first. I test drove lots of SUVs and in the end I chose a Ford Explorer. It was a great experience and not only did I choose the Explorer bc its a great car but I also chose the dealership, bc I knew it would be a terrific place to have my car serviced. Great experience!

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GMcKewl

Apr 28, 2014

Both my wife and her twin Sister have worked with James and bought their last three cars through him, and can't be happier. It was my turn and I'm so glad that we met, and sealed a fantastic deal - which was very difficult with so many great options to choose from. And the best part of it all -- not only am I now part of the family, but found out that James is related to my Brother-in-Law -- so, we are keeping it in the family - and Ford Family! Thanks, James. I really appreciate working with you today.

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tableandchair

Apr 27, 2014

I was in need of a dependable used car that would provide good mileage and comfort. My online research convinced me that the Ford Fusion Hybrid would be a good starting point. I found that Shaker Family Ford had 3 models to choose from.I came into the showroom a half hour before close on a saturday and spoke with James Cianciolo. He asked me a few questions regarding my needs and spending comfort. I test drove a used Focus and was impressed with the vehicle. However, the Focus was just too small for my needs. James asked if I would like to test drive one of the Fusions for comparison but I declined as it was just minutes before 5PM. I did take a few minutes to look at the cars and sit in them to get a feel for the comfort. I told James that i would be back.Yesterday, (the following Saturday) James called to touch base and we scheduled an appointment for later in the morning.I test drove the car. An hour later I had completed the purchase including financing. This was the best car buying experience I have had.Thank You James, Manny, and Shaker Family Ford.Regards,Tim Hurley

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JudySue

Apr 27, 2014

While servicing my vehicle, I went to the Salesroom to ask a few questions.The sales people were very informative and took their time to answerall my questions. Before I left I had purchased a new vehicle.I have been buying vehicles for over 30 years from this dealership andhave always been treated very fairly. All options were given to me to helpme make my decision. I would recommend Shakers to everyone I know.

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jjacobs9166

Apr 26, 2014

I was in need of a used truck and saw an F-150 online. When I called about it, I talked to Kay Bekurti. I could immediately tell that he was going to work with me. Given that I was looking for a used vehicle, I wanted to buy from a dealership, if possible, for peace of mind. As I worked with Kay on the deal, I was able to strike a deal that was better than expected. As a result, I would definitely recommend Kay and Shaker's to anyone looking for a Ford. Thanks Kay!

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kadiba

Apr 25, 2014

I am on my second car purchased from Shakers. I brought my Ford Focus in late last year for routine service and it took longer than anticipated. Irlanne Rodriguez Pollard was so concerned she made sure my next service was paid for! I have never had a bad experience at Shakers service. Thank you, Irlanne.

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1485537

Apr 24, 2014

Catherine makes you fell at ease from the time you are introduced.. She is extremely knowledgeable about the entire car and in particular, the electronics and how they work She does and excellent job on explain how everything works and never pressure you to purchase any add- ons for the car. She explained what is available and leaves it to you yo decide, I can strongly recomend her for you next salesperson and new car.

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jsouza

Apr 24, 2014

I have been looking to buy a Lincoln MKS for some time I was lucky to find this 2013 MKS on cars.com from Shaker Ford in Conn. I live in NY never bought a car out of state. The dealership had no picture listed,I called had asked if they could send me a pic...saw the picture and ..had to decide if it would be worth the trip...well it was well worth it, when I arrived at the dealership I met salesman Klitijon "K" Bekurti and received a very friendly welcome by him and all in the showroom. He was very helpfull through the complete sales process made me feel like I knew him for years made me feel at home with no pressure..Since they only sent me 1 pic of the car I was not sure what it would look like.. .My girlfriend was the first to see it and told me to take a look..I was surprised it was beautiful and yes it was worth it to take the trip..K my saleman was best helped me throughout the whole sale also with help from the whole shaker sakes and finiance team. Thankyou very much to the whole Shaker Ford Family

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Laurie58

Apr 23, 2014

This is the 8th vehicle I have purchased from Family Ford and Cathy Reed. Cathy is the most knowlegable sales person with whom I have ever dealt. Her demeanor and her expertise is unmatched as far as I am concerned. From the moment you walk through the door of the dealership, you feel comfortable and welcome. If you want a great car buying experience, see Cathy Reed and Family Ford. You won't be disappointed.

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ScottC78

Apr 22, 2014

My wife and I visited Shaker Family Ford in Watertown for our second lease in 6 months. This is now our third vehicle purchased through Shaker Family Ford and we have been thoroughly satisfied each time. Our car-buying experience has always been effortless and the staff extremely accommodating. We have also conducted our service solely through this dealership and have always been impressed and pleased.

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kennykenny

Apr 22, 2014

I WAS IN NEED OF A NEW CAR AND DECIDED TO LOOK AT FORD BECAUSE THEY WERE NOT PART OF A BAILOUT. A GOOD FRIEND HAD SUGGESTED SHAKER AND I AM GLAD HE DID. I HAD A BAD EXPERIENCE WITH THE SERVICE DEPT. OF A BRIDGEPORT FORD DEALER. THE PEOPLE AT SHAKER WERE GREAT, KAY WAS A BIG HELP AND VERY KNOWLEDGABLE. I FELT THAT IF I HAD ANY QUESTIONS I COULD CALL HIM AT ANY TIME, HE WENT ABOVE AND BEYOND TO MAKE ME FEEL COMFORTABLE DURING THE PROCESS. CINDY WAS ALSO GREAT DURING WHAT I FEEL IS THE PAINFULL PAPER WORK PROCESS.MY WIFE AND I WERE QUITE COMFORTABLE IN HER PRESENCE.I WILL BE BRINGING MY NEW CAR ALONG WITH MY FORD TRUCK THERE TO BE SERVICED.

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Aedan1203

Apr 21, 2014

We came to your dealership on 4/19/14 to look at the yellow Corvette .which we had seen on the lot the week before. Right next to it was the 2011 yellow Camaro. We were taken with it. James Cianciolo was our salesman I found him professional, courteous and very capable of answering our questions. We made arrangements to come back today 4/21/14 for a test drive and to have the trade appraised. We found him prepared to go out on the test drive. He was influential in getting us a very fair price for our trade. It was very helpful that James called our insurance company and gave them the vehicle VIN number. After we said we would take the car he introduced us to Cindy Bugbee. Cindy was also, professional, courteous and very knowledgeable. She went through all the paperwork and explained everything carefully. Great ExperienceRoger and Barbara

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dvingala

Apr 21, 2014

The most pleasant new car purchasing experience I have ever had. I am a repeat customer due to a previous positive experience at this dealership and this one topped the last one. Bill Reed is an exceptional car salesman. The most patient, informative, and friendly individual I've encountered shopping for a new vehicle and is a true professional. The dealership itself is exceptional with so many amenities. The Shaker Family have an outstanding team and should be proud. Great Job and thank you for making this purchase so pleasant. I will recommend this dealership to anyone.

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mlmzappa

Apr 20, 2014

I sold an 08 Mustang GT/CS privately with the intentions of waiting to get a new one. I was doing some research and when I spoke with James Cianciolo the ball started rolling. He was so helpfull in finding me what I wanted for the price I wanted, I decided to buy a new one now. In dealing with Jim he was very concerned about me and my finances that after discussions I also traded in my wife's Jouney for a 2014 Fusion and my Ram 1500 for a 2014 F150 FX4. After all said and done we have three brand new vehicles for less than what I paying mionthly before.Give these guys a try if you are even thinking about getting a new car. They might save you money. Also gotta mention Cindy in finance. She really worked it out for us. One last mention, I have thier first mustang sold and delivered on it's 50th anniversery! Enjoy the ride! Mark M.

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gman6121

Apr 18, 2014

I am be a very loyal customer with purchasing car from Jim Reed and also Bill Reed. there has never been a issues with either these 2 people. Jim has been great to listen what I need and want. I just went there to have my car serviced and stopped by to chat with him because my lease was was going to expire in 3 months told what I wanted and the price I was going to pay. So not 24 hours later he had a deal for me which is a great one. So I picked up my car from the service dept . Linda M. is great person there and gives great service.Last time I had my car serviced there I left My cell phone in the loaner car .I called and she went outside and found it for me and saved till I could get back..And tomorrow I will be picking up my new car. Thank-you Bill Reed and Jim Reed and Linda From service

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GaryPMic

Apr 16, 2014

My husband and I were looking for a new SUV to replace our 2000 Honda Passport. We shopped around at local dealers. We were very impressed with the 2014 Ford Escape Titanium. It had all the features we were looking for and more. Bill was very courteous and helpful. He clearly explained all the features to us. I would definitely recommended Bill to friends and family.

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Ray227

Apr 16, 2014

We have been dealing with Shaker's for the past 20 years. During this time we have always dealt with Bill Reed. He has always been fair, patient and honest with us. We have had complete confidence in him as we purchased Ford and Mercury vehicles from Shaker, Inc. We highly recommend Bill to any and all potential auto buyers.

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rvincent53

Apr 15, 2014

Jim Reed was very helpful while I was looking for a vehicle. I did most of my communication through email and this was very convenient for me. Many dealers do not usually talk to people though email and will only do business face to face. Jim took the time to respond to my emails until I had the time to stop by the dealership. He was very helpful through the whole process and is a terrific Sales man. He is very direct and doesnt give you the normal sales man run around. I would strongly recommend Shaker Family Ford to anyone who is looking for a great vehicle and excelent customer service. Jim alone was very accommodating and patient as we worked through the deal. Everyone at Shaker Family Ford is friendly and willing to help in any way possible. I strongly encourage people to go to Shaker Ford and talk to Jim as we will be very helpful with the purchase of a new or used vehicle.

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tulip08

Apr 10, 2014

On Tuesday April 8th Shakers Family Ford called us and told us that they could probably work a deal with us to get us into a new Escape for no money down and possibly lower our monthly payments on our 2005 Ford Escape which we have no payments on. We finished paying our 2005 Ford Escape off 3 years ago. I called back and told them would they be interested in a Mazda CX7 Grand Touring Sport car to look at as a trade in. The gentlemen I spoke with was Jim Shovo. He said sure bring it by. When we arrived after being told to ask for Jim we were immediately taken to the desk of a sales person by the name of James Cianciolo. The car was appraised by Cory Shaker and he commented that he loved the brand new tires that we just had put on the car. We told him of the few different cars we were interested in if the Escape didn't look like it would work out. He then showed us a 2013 Ford Fusion that was on the sales floor. He let Dennis and myself sit inside and look at all of the cars features. He then told us that we may have to put down some money (up to $10000) down to keep the payments lower. He then took a $200 deposit on the Fusion that was shown to us. He said that if we didn't hear from him by Thursday then to get back in touch with him on Thursday. He told us it would take that long to get approval. Thursday morning he called my home while I was out and said for me to call back that the approval went through but there were some stipulations. He said he'de be in a meeting from 10 am to 11 am. I called James back a few different times with no answer back. Dennis finally called again at 1 pm and was told to talk to another gentlemen named Manny. Manny Pinto is the financial credit person. Manny told Dennis we had two options. Option 1 was to put 5,000 down and we could get out of the Mazda and into a 2014 Ford Fusion. Second option was we were approved for the 2014 Ford Fusion with now trade in. Dennis asked what happened to the 2013 ford Fusion that we were shown and put a deposit on. Dennis was told by Manny that it was sold yesterday. Dennis talked to me about it and I said no deal. I was steaming mad at this point and left a particularly nasty message on James Cianciolo Answering machine. I also asked that if he knew that in the state of CT that bait and switch is against the law? I then stated that I wanted my deposit back or I was going to call the Better Business Bureau. Dennis and I stopped by a little later and we met with James and he told us he had no idea this even happened. He was off on Wenesday. We were told that the 2013 Ford Fusion was sold yesterday by a woman sales person. We were there two years ago trying to trade the Mazda in and Kathy Reed told us to come back in two years that we could get a deal then. We did eventually get our deposit back. For years this dealership has been trying to get me to trade in my 2005 Ford Escape because I lovingly took good care of it. Now it borders harassment. When we left we basically asked is this how you treat all of your long time customers? We've been buying cars from there for over 20 years and my in laws bought cars from there even before we started buying cars there. We then told him we won't be back and I'm also finding somewhere else to do the rest of my services on my 2005 Ford Escape. this car dealership are a bunch of Shysters just like the rest of them. We are highly insulted and will never darken your doors again. Do not try to contact us with another sale.SincerelyDennis & Tammie Wigglesworth

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ksolernou

Apr 9, 2014

Shakers is hands down the best dealership to go to for sales and service in the area. I would even go as far to say the state. Their sales staff is exceptional and James was phenomenal when I leased my brand new Ford Escape. The whole process was extremely quick, easy, and stress and hassle free. I could not have been happier with the vehicle or the experience. Today I brought in my vehicle for its first service. I pulled into the shop, waited in the cozy lounge where I watched TV and drank coffee, and within just under an hour, my Escape was fully serviced and even washed! I could not have been happier with my entire experience. I have bought all of my vehicles from Shakers and based on my experiences, I plan to remain a loyal customer for life!

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Kimsheftel

Apr 6, 2014

Wonderful person to deal with....had a great first experience at shaker family ford Lincoln. Would hope to do business with again in the future.

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topcop161

Apr 6, 2014

We just bought our first ever New Ford and couldn't be happier with the vehicle or the dealership!!Our salesperson Lindsey Shaker was wonderful, both friendly and extremely knowledgeable aboutthe cars we looked at which made the entire experience delightful.Many thanks to two new Regular Customers!! :-)

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waltatwood

Apr 5, 2014

This is the second vehicle purchased by our family from Shaker Family Ford. My wife bought a used Escape 4 years ago and we are well pleased with the experience with Mr. Reed and with Shaker Family Ford. I have been looking for a vehicle halfheartedly for a while and wanted to look more intently. The dealership had a few vehicles available which fit my criteria and budget; we selected one, test drove it, and bought it. Well pleased again.

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wphockey

Apr 3, 2014

Decided to go to Shakers Family Ford for my first car. I dealt with Bill Reed, who has been are family salesman for years. It was a great experience overall. Friendly to talk to, knowledgeable, and was able to get me a deal on my new SHO!Great dealership, great salesman, great car!!

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dfresh1008

Apr 1, 2014

Jim Reed was great, I came in with a bit of a bad situation, he helped get me into a brand new car (which was totally unexpected) and he and Manny worked with the bank to get a much better financed rate than we had orinally discussed. It was a great experience, the waiting area is very nice, all of the employees are friendly and seem to truly put their customers first, we will be returning for our future car needs

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jlgraca90

Mar 31, 2014

As my family approached the dealers it was 4:49 on Saturday March 29,2014.As you would expect any employee to respond.... look at the clock, which did happen,yet when we walked in a smile was quickly placed on receptionist face asked how she could assist us, proceeded to have Cathy Reed assist us. Our 73 year old mother needed a new car, she turned in a 2000 Ford Focus and leased a 2014 Ford Focus 5dr.As of Monday March 31,2014 at 12:24 she drove away one happy and again independent customer.

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msporter54

Mar 31, 2014

I was looking for a 2010 Mercury Milan Hybrid that was certified and found it at Shaker Ford. We were able to negotaiate a good price on the vehicle and the Ford Extended Service Plan. Jim C, Jim S and Cindy were great, very friendly and explained everything to our satisfaction. My wife and I traveled from Baltimore, Maryland and it was very helpful that we worked out a lot of the details before we made the trip. I would definitely travel from Baltimore again to purchase a vehicle from Shaker Ford.Michael and Messina Porter

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ronstruck

Mar 31, 2014

My overall experience was excellent. .James was very professional and courteous .He explained all of the options available on my ford F250 . I have had the truck for two weeks and am very satisfied with it.I look forward to dealing with Shakers in the future with services and repairs.

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LaurinePearson

Mar 29, 2014

WE RECENTLY PURCHASED OUR NEW 2014 FORD ESCAPE FROM CATHERINE REED, WE WERE EXTREMELYPLEASED WITH HER HELP HONESTY AND SINCERITY. SHE EXPLAINED WHAT WE DIDN'T UNDERSTAND AND ANSWEREDALL OUR QUESTIONS. WE DEFINITELY WOULD CALL HER IN THE FUTURE AND RECOMMEND CATHY TO OURFRIENDS AND RELATIVES...........................................! SINCERELY JOSEPH&LAURINEPEARSON

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SteveVitone

Mar 29, 2014

This is the fourth vehicle we have purchased from Cathy Reed. We've always had excellent service. We would definitely recommend Cathy and Family Ford!

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jamieann1209

Mar 28, 2014

I recently visited Shakers looking for a new SUV. I was interested in the new Explorer. I walked in and was immediately greeted by the receptionist. She introduced me to Klitijon (Kay) Bekurti. He asked me several questions on what I was looking for in the Explorer and before I knew it, I was test driving what ended up being my new SUV. Kay was extremely helpful and knew exactly what I was looking for. He was very knowledgeable and answered all my questions to my satisfaction. I felt very comfortable and wasn't pressured at all. If your ever in the market for a new car I would highly Klitijon (Kay) Bekurti at Shakers Ford.

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04Ram2500

Mar 28, 2014

If you are serious about purchasing a vehicle James Cianciolo is your guy. I visited the dealer one day looking for a used F-150 4x4. After meeting James and talking about what I was looking for and my price range , he took my name and number and would call if anything came in that I might be interested in. He called numerous times with offerings over the course of a few months. Then he got a Dodge Ram 2500 in that he said I might be interseted in even though it wasn't a Ford but really too nice to pass up. I so I checked it out and it was mint. I had a few concerns with the vehicle and he went above and beyond and addressed them all so I would be satified. James was wonderful to work with and I would strongly reccomend him if you are in the market for a new or used vehicle. I would also like to thank Cindy ( the business manager) who was a delight to work with. Thanks. Daniel

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RoccoG

Mar 28, 2014

We have been dealing with Cathy Reed for over 20 years now. She is the best. We, both my wife and I trust Cathy completely and she always is truthful with us and always gives us the best deal possible. Whenever we have questions or issues Caathy is right there to help us out or points us to the right people within the Ford family to contact. She basically makes our lives easier when it comes to the automotive part of it anyhow. She always shows us the ins and outs of operatiing our new cars and always makes sure before we leave the lot that we are satisfied and most important comfortable with our new car. We have always recommended Cathy to anyone that we know are in the market for new cars. It makes it a lot less stressful dealing with a salesperson that you know you can trust and is looking out for your best interests as Cathy has done and treated us over the many years we have dealt with her. I can honestly say that we feel comfortable and not stressed out when looking for a new car with Cathy as our salesperson, and believe me in this day and age not to many people can say that!

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the1bets

Mar 28, 2014

We have been customers of Cathy for many years and have always been treated with respect and friendliness. Cathy always does the best for us to give us the best price on the vehicle we want to purchase. She understands our vehicle needs and does not try to push anything on us that we don't need. Thank you Cathy

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MarkBearCT

Mar 26, 2014

I had a very satisfying auto shopping experience. "K" was very helpful with the purchase of my new vehicle. All my questions were answered and all the information was presented to me in a clear way. And he was very helpful on the test drive. Manny was very helpful at finding me financing. I drove away in my new vehicle very satisfied.

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alisonboyle73

Mar 24, 2014

Worked with James Cianciolo on purchasing a used car from Shaker Family Ford. It was a wonderful experience. I highly recommend Family Ford for service and sales!

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mardupe

Mar 23, 2014

people where very pleasant and helpful to work with. answered all my questions. very easy process from the beginning. would recommend dealer to family and friends.

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donnabuck

Mar 21, 2014

I have to say that we have been purchasing all of our vehicles for over 15 years and Jim Reed has always been the sales man that we use. Jim Reed is just wonderful to work with he make this an enjoyable task. He has always been conscious of our money situation, make it very convenient for us and is so very pleasant to work with. I would highly recommend Jim to other business associates, family and friends.

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zephyrfarm

Mar 20, 2014

All the staff is great and the facility is state of the art. I really trust their advice and they have great service. They have a great value and quality

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NikLiz

Mar 20, 2014

This is our second buying experience at Shaker's; we were very happy with all aspects of our first experience, from our wonderful salesperson Cathy Reed, throughout the financing and delivery process, and we are equally happy return customers. We also have our cars serviced at Shaker's, and find they will always go above and beyond to not only address any issues, but to provide extra conveniences to make the time without our vehicle as easy as possible with rides, courtesy cars, and quick solutions to mechanical issues. They are professional, knowledgeable, detail-oriented and courteous. We highly recommend Cathy Reed, and the whole team at Shaker's.

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Jonsey5

Mar 19, 2014

I enter the dealership without any expectation. I was pleased with my welcome , I worked with Sal Catalano. He was more then helpful to see that I got the car that met all of my needs. After I made my decision Sal took the time to make sure I understood all the working of my car and assured me that help would always be available when the need arose. I feel very confident that I made the best decision and the right choice in choosing Shakers.

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tnardello

Mar 19, 2014

No high pressure sales tactics, just friendly honest service that made this a very enjoyable experience! I would definitely recommend this dealer to anyone and plan on purchasing another vehicle from them very soon. I was very pleased with the friendly and knowledgeable service from Brandon Parenti and Cindy, as well as the courteous service shown to me by Ed and Corey Shaker!

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jbarber873

Mar 17, 2014

I went to Shaker to look for a Ford Fiesta. They had the exact car I wanted from a large selection. Brandon was very easy to work with and knowledgable. The car was prepped and ready to go when promised. I really like the car- it's very comfortable. I also like that they pay for every other service visit. That's great.

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PIadarola

Mar 17, 2014

I was signing for a new lease on a ford Fusion and called at 7:45 to see if my company ford escape could be serviced while I was there. Irlannie said sure. By the time we finished the lease paperwork my Escape was ready.As always when we deal with Cathy and Cindy the process is smooth and quick. They are very helpful to my staff persons picking up the vehicle and getting us on our way

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carolinemezzo

Mar 17, 2014

Customer service provided by all staff was incredibly helpful and friendly. Every staff member I worked with checked in with me to make sure that all of my questions and concerns were answered. "K" was awesome!

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hartbldg1

Mar 17, 2014

I have bought cars from Bill Reed in the past and have always had a great experience. He was my first choice this time when I purchased a new Lincoln from him. Very helpful salesman.

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PalmerDDS2014

Mar 16, 2014

Cathy Reed is a pleasure to work with. She is quick to respond and very professional. I give her a (AAA) Customer service rating.I now own a brand new Escape. Cathy gave me the time and attention I needed and Manny made everything easy and I drove off with my new Escape.We have been doing business with Shakers for years and Cathy Reed is always there to make my car buying experience enjoyable.

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DAVE65

Mar 15, 2014

Just before the holiday I thought it would be nice to see a dear friend.Cathy Reed was all smiles as usual.When I pulled inI told Cathy that I saw a car that interesting.While Cathy was doing the paper work Scott appaised my trade .All the numbersworked out very well.Next came the dreaded pen.But all is well. Cathy helped become the happy owner of a beautiful MKZ

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thegreatescape

Mar 14, 2014

We have bought 2 Explorers, 1 Escape and now a Fusion from Jim Reed. It has always been a no hassle purchase. Jim is friendly, knowledgeable and easy to work with. He worked around our schedule for appointments for test drives or to just look around. I would not buy a car from any other dealer.

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whmmlp01

Mar 14, 2014

Cathy Reed is a pleasure to work with. She is quick to respond and very professional. Customer service is what she is all about.thank you

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sboutote

Mar 14, 2014

We just bought our third Explorer! Great experience from Sales Consultant, James Cianciolo. Couldn't have been easier! I highly recommend James and Shaker Ford.

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TL310

Mar 12, 2014

My experience started with Internet sales manager James Schiavo, James was prompt in returning my calls and setting up an appointment with me. If you are researching vehicles online I would highly recommend contacting him. James introduced me to salesman Brandon Parenti who was an absolute pleasure to deal with. Brandon has a great personality and is not pushy at all. You can tell when you are speaking with him that he has your best interest in mind and he wants to make your car buying experience a positive one. Once I made a deal on the exact vehicle I was looking for I was introduced to finance manager Manny Pinho, who made financing extremely easy. He explained the options available to me and let me choose without all the pressure you get at most car dealerships. I would highly recommend this dealership if you are looking for professional treatment.

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cscholl470

Mar 9, 2014

Thanks to Bill Reed for making our experience a good one! Everyone at the dealership is always helpful and friendly and made our need to buy a car quickly very easy for us.

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Finny5

Mar 9, 2014

I went to Shaker family ford looking to trade in my truck. I met one of the owners and he paired me with a saleswoman Lindsey Shaker.Lindsey was an absolute pleasure to work with she was helpful with any questions I had. What stuck out most about Lindsey is that she wasnt pushing me into buying a car. She was just there to help, explain or show me anything I was interested in seeing or test driving. I ended up buying a Jeep from Lindsey and she was great through the entire process. I would not only use this dealership and Lindsey again, but recomended her to my Girlfriend as well!

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tomfromprospect

Mar 9, 2014

I was in the market for two vehicles, a truck for myself and a car for my girlfriend. This will be my fourth experience with the Shaker family and the Second with James Cianciolo. I believe that James helped us purchase products that were what we actually needed verses what we thought to be what we wanted. The experience was very actually enjoyable from test drive through to the drive home. I let anyone know who asks me where I got my vehicles and what how they helped us. The Shakers made us feel like part of their family. We will be back for our next car and or truck purchase.

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heavyp123

Mar 8, 2014

Did not want to have to buy a new truck, but was in an accident (tree always wins). Went back to the same dealer I had bought 2 other vehicles from, Shaker Family Ford. They treated me very well!!! My salesperson Lindsey Shaker is an absolute great person to deal with, and made me laugh( which is had to do!!). Hopefully I don't have to spend any more $$ in the near future on a motor vehicle, but if I do, I will go back to a dealership that made me feel comfortable.

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missworld

Mar 7, 2014

From the moment we entered this dealership, my husband and I were greeted with friendly, professional, positive people. Everyone was ready to help, answer questions and, make sure we were comfortable while waiting. The facility was first rate, all the way....even the restrooms! Very swanky. The waiting area was posh and inviting. We really enjoyed the Ford GT in the showroom!! Our sales consultant, Catherine Reed, was top-notch, helpful, respectful of our knowledge of the vehicle which we came to test drive and purchase. We traveled from a good distance to see this vehicle and were extremely pleased by the whole experience, from beginning to end.

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mb4eva

Mar 5, 2014

I gave Shaker Family Ford this rating because they provided great service and got me into my dream car! Bill Reed is an excellent no pressure sales man and the buying process was very straightforward. Thank You Shaker Team!

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jbod2001

Mar 3, 2014

My wife and I just recently leased a 2013 Ford Edge Sport from Shaker Family Ford. The sales employee that I primarily worked with was Klitijon Bekurti. He was extremely helpful and professional throughout the process and did not put an undue "sales pressure" on us to buy. He listened to what was important to us in a vehicle and then only showed us those vehicles that met our specific requirements. One of the things that I appreciated the most was Klitijon's willingness to communicate through emails during the work day. This made it easier for me to respond and ask questions without having to find time to make phone calls. Overall, the experience was a positive one. My wife and I were very pleased with the service we received from Klitijon and the rest of the Shaker staff. Thanks again!!!

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sweetpea4904

Mar 3, 2014

We have purchased a few cars over the years with the Shaker family and have always had a wonderful experience. The entire staff is friendly and helpful and I would recommend this dealership to anyone looking for a no stress car buying experience. We especially loved our sales rep, James Cianciolo. He took the time to really listen to what our needs and he put us in the perfect vehicles and we walked out with 2 that day! Thank you Shaker Family Ford. You are the best! :0)

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bkales2014

Mar 2, 2014

I was looking for a used vehicle and I stopped in to Shakers and spoke with Cathy Reed. She had taked so information about what I was looking for and a price range. She called me back a few days later and had something I was looking for. She was unavailable the day that I could stop in but I was told to she her husband Bill who was just as nice and helpful as she was. After looking at the vehicle and test driving it I was very happy with what they had found for me. I felt very comfortable talking to both of them and not a bit pressured in buying something. I did purchase the vehicle and so far very happy with it. I would definitely recomend this deal and sales people to anyone.

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Laurengreatorex1

Feb 25, 2014

From the moment I walk in the door, I was greeted by very friendly staff. I was referred to a sales consultant named Lindsey Shaker. She made my day, She was the most outgoing, bubbly, pleasant and knowledgeable sweet young lady, I have ever dealt with in purchasing a vehicle. She made this experience so much fun. I can't say enough about her. The whole staff at Shakers were wonderful to deal with. We went through the details of what I was looking for and she was so accommodating throughout the process and ended up finding exactly what I wanted. Just want to say thank you for making this such a pleasurable experience I will purchase my next vehicle with Lindsey!

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mpallard175

Feb 20, 2014

James Cianciolo was very friendly and helpful with the figuring of the numbers of the vehicle we bought. He took the time to explain the cars we looked at giving benefits of them. He was not trying to push the more expensive car on and was honest about them. James was informative about the vehicle I bought and let us look at different cars. He did not get push when we declined the first car he brought in from the snow. We explained what we wanted and by chance it was sitting on the lot and we bought it. Thank you, Scott & Deena

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rstwardz

Feb 10, 2014

I can honestly say, I had one of my worst experiences in a dealership ever here. After finding out my car was totaled and I was getting an X amount of dollars for my car.. I researched a few cars I was interested in, and Shakers had one exactly I was looking for. After work, I go into Shakers one evening knowing I can only afford a car for 25k (out the door).. I was greeted promptly.. a salesman filled a sheet out (Asking me about what I wanted in my next car/the amount of money I was willing to spend) After spending about 15 minutes at the salesman's desk... He came back with keys to the car I was looking for and also keys to a few other cars his manager insisted he showed me although I had no interest in them. After a test drive, with the car I planned on purchasing that night the salesman asked If I was ready to put a deposit down on the vehicle and pick it up the next day. I fell in love with the vehicle and was in a position where I really needed to make a decision that night.. It's now after 7 and I over hear the manager say to my salesman, its 7:30 and we all want to go home. I have never been to a dealership in my life where they did not want to sell a car. I spent almost two hours here and they were not willing to even give my a price. I went next door to a used car lot and worked directly with the manager who was very happy to spend until about 9 o'clock with me. I picked the vehicle up the next morning and could not be happier with my decision. What a joke this place ended up being!

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AnthonyVG

Feb 8, 2014

I cannot say enough about my experience with K. Bekurtil at Shaker Ford in Watertown, CT. The professionalism, honesty, and sincerity that I was treated to on each of my visits is what makes this dealer one of, if not the single, best in Connecticut. Each and every question I had was answered, and was done so in a manner that made my decision to purchase a car an easy one. Not only did K. Bekurtil provide me with the information I was looking for regarding the used car I was interested in purchasing, but he also did a great job making me comfortable, and most importantly confident, in purchasing a vehicle from their dealership. I would recommend to anyone interested in purchasing a car that you make a trip to Shaker Ford. the entire staff is their to help you, and that is exactly what they will do throughout the entire process. Thanks again to K. Bekurtil and the family at Shaker Ford for helping my wife and I find the car we were looking for.

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mindy46

Jan 30, 2014

So far, we have purchased 5 vehicles from Shaker Family Ford. Two of which were purchasedwith the help of Cathy Reed. Her knowledge and expertise were second to none! She hasa great personality. If ever we need another vehicle, we will seek her out again. She is veryhelpful, caring and understanding of our needs.

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chrisbierly

Jan 30, 2014

I have bought 4 cars from Shakers and by far the last time was the most disappointing. I told the sales man I wanted a certain price for my trade and they they came back $4000.00 under what I wanted. I said no deal and then the salesmen went to the sales manager and came back with the number I wanted. All was good until I sat down to sign the paperwork and noticed they had increased the sales price of the car up $4000.00 to make it look like I got the number I wanted. When I brought this to the attention of the woman handling the account, she went to the sales manager and my payment was reduced by over $100 a month. I feel the sales team was very deceptive and had I not read the small print I would have overpaid significantly. Although I did lease the vehicle through Shaker, I will not return to a business that uses these tactics and hopes their customers are too ignorant to realize it.

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Marty3114

Jan 30, 2014

Awesome salesman! I will refer anyone I know to see James for a car! James worked with me to find the right car for an affordable price.

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HollyHanecak

Jan 28, 2014

It was a great experience, from the moment we walked in. Jeff our sales guy was friendly and helped put the kids in the kid room. He listened to my thoughts, concerns and found the perfect vehicle.

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JimChristie

Jan 21, 2014

I bought this car on the internet only with the pictures they put on the website and the car was just as described it was delivered to the airport and left where we asked at the time we asked. We drove the car 2000 miles home without a hitch and couldn't be happier. I would recommend this dealership and James Cianciolo to everyone. Thanks again for the wonder help you awarded us and have a great new year, Jim Christie Falcon Lake, Manitoba, Canada.'

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Johnclc1

Jan 21, 2014

I have been a Shaker customer for over 20 years. and have dealt with both Cathy and Bill reed when purchasing and/or leasing my cars.Cathy worked with me when leasing my recent new Lincoln. She was efficient, knowledgeable ,and patient explaining my options. She personally took me out to the snow covered lot and swept off snow from several cars so I could decide on a color. It was a pleasure to work with her

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kadiba

Jan 13, 2014

2nd car I bought at Shaker's from the same salesperson, James Cianciolo. He was very knowledgeable and courteous. He knew what car I wanted before I did! He made my situation work. I can't say enough about how good of an experience I had buying the car. I also have had good experience with the service department.

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sar30751

Jan 11, 2014

Great experience and friendly , helpful staff. I have purchased allot of vehicles over the years and normally am not a fan of the whole dealership car buying experience but this one was enjoyable. would highly recommend this dealership and will be returning for my next vehicle....

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chris3078

Jan 6, 2014

My wife and I went to Shaker Family Ford Lincoln on a Saturday and purchased a brand new Ford Escape. I have to say that as soon as we walked through the door we were welcomed with outstanding customer service. I expected the usual experience with dealerships, with individuals not really caring about the customer and not concerned about doing their job, but that was not the case when we came here. The sales consultant that showed us the cars we were thinking about buying and taking for a test drive was "top-notch". He was extremely friendly, courteous and very helpful. The highest rating you can give is a five, and with this particular sales consultant that helped us out, I'd give him a 7. I was extremely pleased with everyone there and would definitely recommend this dealership to anyone looking for a car or truck who wants a helpful and friendly staff. The receptionist was friendly, our sales consultant was one of the best I've ever dealt with, and the business manager was very helpful as well. Overall, it was a great experience and couldn't be happier with our purchase. Glad we went to this dealership!Chris F.

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carz999

Dec 31, 2013

I purchased a 2010 Mercury Mariner from James Cianciolo at Family Ford. James was very cooperative, knowledgable, and friendly. His sales approach was not pushy; he did not pressure me into the purchase. This was actually the first time I purchased a vehicle on my own and the experience was very positive. I would highly recommend James Cianciolo and Family Ford to anyone.

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Chinjjj37

Dec 27, 2013

I was greeted in a courteous and professional manner. James and the rest of the staff was great at explaining the features and usage of the vehicle as well as the history of the dealership. Running the numbers, I was pleasantly surprised as I was expecting to pay more.

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ValLorusso

Dec 24, 2013

I recommend going to Shakers in Watertown. My husband and I walked in to check out the SUV's. We heard about the 0 % financing and the cash back rebate. It was our first place we checked out and we made the deal within 1 hour or so. We like the convenience of it being in our hometown. But most of all Sal our salesman was straightforward answered all our questions and was a true gentleman. The respect and service he gave us was great!Valerie Lorusso

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ForgetDebbie

Dec 24, 2013

Worked with James Cianciolo when buying my new 2014 Ford truck and had nothing but positive things to say about the service! He had vast knowledge of all of the vehicles and was very helpful in choosing the right truck. I would highly recommend visiting them at Shaker Family Ford!

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bumrunner3

Dec 21, 2013

Overall great experience. Little set back on the delivery day but nothing that couldn't be handled. When I went to pick up the vehicle it had not been put through emissions yet (which is required to register).

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dl_prenez

Dec 13, 2013

I had a WONDERFUL experience at Shakers Family Ford Lincoln..!! My salesman James Cianciolo went out of his way to address any questions I had and truly went above and beyond to make my buying experience as enjoyable as can be.. When I need another vehicle, Shakers Family Ford Lincoln will be my first and my last stop..!!

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LisaJames

Dec 8, 2013

Prompt, courteous service!. Our salesperson, Sal Catalano had the vehicle we wanted to test drive waiting when we arrived. No delay. He was very thorough on our first visit collecting our needs and wants and trying to keep us within our budget. The financing department was also very helpful in finding us the best interest rate vs. rebates so we could stay in our budget as well. This is the first new work truck I've had and am thankful to Sal and all his efforts to make it happen in a timely and professional manner. As a side note to Sal, thanks for helping us name the new addition to our family with her beautiful curves, and sleek lines, we've decided to name her 'Barbara'. Thanks again Sal! Cliff and Lisa James, I.T.S. Electrical Contractor (203) 228-7736

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gocart2348

Dec 2, 2013

This was our second new Ford purchase in the last 3 months from Family Ford - Most friendly sales staff and general staff we have ever dealt with, amazingly beautiful facility which was so neat and clean and a huge selection of vehicles to choose from. They took care of everything from beginning to end - including turning in our lease vehicle.

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neily

Dec 2, 2013

I purchased a 2011 Honda CR-V from Shaker on November 29th with the assistanceof Sal Catalano. Very helpful throughout the entire transaction.. Everything completed in justone afternoon, and I was on my way. Very pleased. Thanks.

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MartinCarrano

Nov 26, 2013

We worked with Sal on buying our MKT, he answered every question we had, and gave us an explanation of every option this car had. This dealership is also very clean and up to date which made the experience even better

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bigdaddy316

Nov 26, 2013

James Cianciolo was a great salesman, no pressure and that is why this is the second F-150 we have leased from Shakers. Cindy in finance was completely professional and nothing was forced on us. Great job goes to the entire team. It's a great pleasure to do business with a dealer who is as loyal as the team at Shakers,,

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Thromclan

Nov 25, 2013

Jeff was an excellent salesman & we LOVE our new expedition! Every one at Shaker Ford was great!We experienced great customer service and e everyone was very friendly.

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ndellavolpe

Nov 25, 2013

I just purchased a certified pre-owned Ford Edge and the service that I recieved was excellent. This is the first time I bought a Ford and I love it!! The people here are great and this is the best experience I have had buying a car!!

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Welovefords186

Nov 23, 2013

Great car buying experience! The facility is brand new and beautiful. Every member of the staff we met was friendly and welcoming. Our salesman, James Cianciolo, was outstanding from start to finish! He was so knowledgeable about every aspect of the vehicles and really took his time explaining everything and every feature of the cars to us! It was hard to give up our "baby" of 10 years with 147,000 miles but are confident that our new Ford Edge will prove to be just as reliable! Thank you Gary for a great day and our new "baby"!

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guitar10000

Nov 15, 2013

Had a good buying experience withSal Catalano at Shakers Ford.Sal brought in a vehicle from another dealership and made my wife Very Happy!!! Because of a health issue with my wife, Sal was more than accomodating!!! He drove the vehicle to our house so we could finalize the deal with my wifes' signatures!!! We also had a window issue that Sal addressed immediately!!! Thanks Again Sal !!! Ron and Lucille

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timfrench08

Nov 13, 2013

I knew exactly what i wanted for a vehicle, it was an Audi A5 with the prestige package and S-line accents on it. I wanted the vehicle in a 6 speed in white. That it EXACTLY what i found at Shaker Family. I made an online appointment and came in and talked with Sal. Sal was very genuine and i didnt get that whole "used car salesmen" vibe from him. We made jokes and chatted just as i would would someone i've known before. He did what he could to help me out on the price and we agreed on what we would make the deal for. They had the car detailed for me and i was on my way.

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autumnleavesfarm

Nov 12, 2013

We loved the fact that we were able to browse vehicles in the parking lot at our leisure without being swarmed by sales people. When we went in to ask questions, we were greeted with smiles, professionalism, and a sincere interest in helping us find exactly what we were looking for. James Cianciolo was very personable and knowledgeable, and he worked very hard to earn our business. He definitely went the extra mile throughout our purchase process. Cindy Bugbee handled all of our paperwork with ease and a smile and took extra steps to help us get our vehicle home that same night. We had an excellent experience with James and Cindy, and would highly recommend Shakers to everyone.

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KristinMaz

Nov 12, 2013

We found Shaker through the USAA Buying Program and I couldn't be happier. It proved to be one of the best car buying experiences ever. When we arrived we had just walked out of a local Dodge dealer. We were all set to buy a Dart and after being completely disgusted with the dealership, we kept our appt with Jeff Gladding at Shaker. He was awesome and that is putting it lightly. He sat with us for 4 hours and made sure we went over all options and test drove 3 cars to make sure my husband and I are were sure that we were getting the car we needed and most importantly wanted. He did not try to up sell us and really LISTENED to what WE needed and not what his bottom line needed to be. Finding Shaker Family Ford and Jeff Gladding was one of those happy accidents to happen to my family. Looking forward to a long relationship with Shaker Family Ford and perhaps its affiliates as well.

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kmck04

Nov 3, 2013

James Cianciolo was so pleasant and easy to work with when I purchased my used car. I highly recommend going to Shakers and seeing him to purchase your next car.

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JoshuaPawlak

Oct 31, 2013

After meeting James Cianciolo at the gas station and telling him what I was looking for, he called me two days later saying he could get me exactly what I wanted. By seven o'clock that evening, the papers were signed, at a price I still can't believe. Cindy Bugbee took care of all of the paperwork and financials leaving me to need make only one phone call. The financing was worked around what I could afford. There could not be an easier or more comfortable experience. James sold my boss his truck that we get compliments for every day. Go see them, all real professionals and it felt like we are all old friends. There is no need to go anywhere else.

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ScottC78

Oct 31, 2013

We recently had the pleasure of working with Sal from Shaker Ford in Watertown, CT. We were in the market for a new car coming off a lease program with another dealer. Not only did Shaker Ford offer us a great deal as a first responder, but responded well to our needs with regard to ending the current lease and getting into a new sedan. Sal was extremely accommodating, friendly, polite, listened to our needs and concerns, was reliable, and most importantly patient. Not only did we get to work with Sal, but also worked with Ed Shaker who was very sensible in explaining our financial options and in helping us make a decision without feeling any added pressure. The whole experience was effortless...just what I want when I go to a dealership! We love our new Ford Fusion!

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gtd440

Oct 30, 2013

To whom it may concern:Having a 2012 Ford Explorer XLT ( which I loved ) with miles nearing 60K, I thought I'd call Cathy Reed to see if she could find me the same Make, Model, Color etc..on a trade in or left over with low miles! A couple days later, Cathy Reed called me and said she found what I was looking for and asked me to come down to take a look, as she wanted to see my Explorer as well. As a business owner, I was wonderfully taken back by Cathy Reed's knowledge, confidence and relaxed manner that was unlike any other sales person I've experienced ever. Though I purchased my last Explorer through this dealership, I was pretty much left to figure things out myself as to the workings of the SYNC etc...Cathy showed me things in 5 short minutes that I couldn't figure out or known in almost 2 years...and I like to think I'm a fairly intelligent person! I will purchase all my future vehicles at Shakers Family Ford Lincoln as long as Cathy Reed is my sales person and I will most assuredly recommend Cathy Reed to all my friends and family to visit with their new or used car/SUV buying needs!I look forward to many years of a professional relationship with Cathy Reed at Shakers Family Ford Lincoln.Sincerely,Gregory F. Maher203-575-9560www.GregMaherPiano.com

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oldfocus4

Oct 27, 2013

I recently bought a new Focus from Shakers and dealt with Jim Reed. Jim's easy going and no pressure style was such a pleasure. I got a great deal on my new car. The new building is beautiful. Jim was great and I will surely refer friends and family to Shakers and tell them to ask for Jim Reed

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firesail

Oct 24, 2013

My last two cars have been bought through Cathy. She is very helpful and knowledgeable. Always scratching to get the best possible deal for on the vehicle you want. She has been a real peach to work with. Returns calls in a timely manner and always with a smile.

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PeterTrinchero

Oct 24, 2013

A great sales experience and our salesperson, James Cianciolo was the best! The facility was the cleanest and friendliest I've ever seen. I recommend Shakers family ford.

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1onezz06

Oct 21, 2013

Ordered my Brand new Shelby GT500 and I received within 8 weeks of ordering it. James and Scott kept me updated all the way thru this process. These 2 guys were very professional and knowledgeable. I would highly recommend this dealership and any of the staff. Sincerely Dave D.

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wmosman

Oct 14, 2013

I went into the Shaker Lincoln dealership in Watertown on Thursday, 10/10/2013 unshaven, dressed in jeans, sneakers and a t-shirt. Sales people didn't rush to spend time with me. Finally, salesman Eltany Morais stepped forward. Remember that name ELTANY MORAIS. He was clean and neatly attired and very professional and organized at his work. He took us through the steps that he had prepared well ahead of time. He took us to see several cars before we settled on the Flex and the Lincoln MKT. What he did not know he quickly got help or advice from his manager or other personnel. The next morning I drove by the dealership where Mr. Morais was out in the yard. I stopped to let him know that my choice was the Lincoln MKT and I went home to get money to seal a deal hoping that I could get the car on Monday. By the time I got back, the car had been removed from the showroom to be readied for delivery. In the matter of a couple of hours the car was delivered including unloading the trade-in and moving "stuff" to the new Lincoln. The dealership was far better organized than the last two lincolns that I purchased but Eltany adds to that organization as he performs his responsibilities.

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stvplatt

Oct 4, 2013

I needed a new car and the Focus I had owned for over 10 years was very reliable so I decided to purchase a new one. I was quite pleased with the selection that was offered by Shaker's, so I paid them a visit. Sal was very helpful as he walked me through every step of the sale from test drive to final delivery. The whole team overall was very helpful and I would definitely return there for my next vehicle.

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zuppie

Sep 30, 2013

Sales Team was highly professional, knowledge and extremely helpful. The entire process was smooth and stress free thanks to the sales team. A special thanks to Jeff! Nice job everyone. We are thrilled to enjoy our new vehicle.

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robertopavanel

Sep 27, 2013

James Cianciolo was pleasant, courteous, professional and knowledgeable. A great car buying experience! I would definitely recommend a friend or family member visit Family Ford. Willing to negotiate sticker price.

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jsiemon

Sep 25, 2013

Everyone at Shakers went above and beyond my expectations. The new dealership is appointed well with tons of amenities to dabble with while I wait for my service. The pull up service is going to be greatly appreciated in the winter months. I just pull up to the garage doors for service and they open automatically. I already went for a free car wash and vacuum and was greeted as welcoming as when I first stepped on the premises. The say "the purchase is where the relationship starts" and I can attest to that they mean it. They make me feel like family. Great bunch of people, owners and staff alike. You owe it to yourself to get treated like a King/Queen. For me there is no other choice for dealership. I have been a customer for 5 years.

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samanthabrant

Sep 23, 2013

Just bought a used 2009 Dodge Avenger from James Cianciolo. This was my first time buying a car on my own, and I could not thank James anymore for how helpful he was. He was more than willing to work with me on making sure I got the exact car that I wanted, and I ended up walking out with a wonderful car! He is very helpful and I would definitely recommend him and this dealership to anyone I know looking to purchase a new car.

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Rameikas

Sep 21, 2013

Just bought a pre-owned 2011 Lincoln MKZ at Shakers in Watertown form James Cianciolo. James is a gentleman and listened to our concerns and requirements without being pushy. The car we purchased had everything we wanted plus more. We felt very comfortable dealing with James and decided there was no reason to look elsewhere. He spent over one hour with us when we picked up the car explaining all the many features. No sales person ever gave us so much attention. Feel confident we can call him or stop over if we need to have any questions addressed. He is very knowledgeable and will help you find the car that meets your requirements. We highly recommend James Cianciolo to anyone who is interested in purchasing a new or pre-owned Lincoln or Ford. He was a pleasure to deal with.

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chrisr76

Sep 19, 2013

Next time I won't bother with any other dealership. Won't waste my time. I'm going straight to Shaker's in Watertown for another quality vehicle.

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mccd11

Sep 18, 2013

I initially went to look at a used Escape but before we went I found a new Fusion. Sal was so nice to take us so late in the day and was able to explain the car fully to us. He took the time to ask us questions on what my needs were, type of car I wanted and what financing was available before the test drive. He was more than helpful with the TrueCar price we took with us and made us feel like we were special to the process. I would definitely recommend this dealership.

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gartam

Sep 12, 2013

I found a pre-owned Mustang convertible online that I was interested in. Because I live 3 hours away, I really wanted to know the overall condition of the car before driving all that way. I was fortunate enough to get in touch with James Cianciolo and explained to him what I was looking for and just how picky I was about the condition of the cars I buy. He said he'd take a detailed walk around the car, make notes, and call me back. James called me back later that day and went into detail of all the imperfections of the car, even the small ones.Based on his description I made an appointment to look at and test drive the car. I can tell you that his description was very accurate and I wasn't disappointed (in stark comparison to a couple other dealers who told me only what I wanted to hear just to get me there, and then I found their cars very disappointing). We made a deal on the spot and I picked the car up a few days later. Overall very good experience! Thank you James!

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RobinGosselin

Sep 12, 2013

I just purchased a 2013 Ford Escape and loving this car! James Cianciolo was very helpfully in making sure I received the information and service that Shaker Family Ford is known for... I would recommend this dealership and I would suggest asking for James C. He went out of his way to make sure the I was happy and also my son who just purchase a 2008 Ford pickup at this dealership but he did not receive his keyless code at the time of purchase. When James C. heard this he went out of his way to acquire the correct code even though he was not the person who sold the truck to him. I was very impress with James C.Thank you to all who had a part in my purchasing my new car!!!!!!Robin G.Woodbury, CT

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Luvberte

Sep 11, 2013

Mynhusband and I were very hesitant to deal with a dealership and tried online searches for a used vehicle. Our friends referred us to Cathy Reed at Shaker Family Ford and we are happy we went to see her. She listened to our needs and what we were looking for and was genuinely interested in what I was looking for in a used car. We are completely satisfied with our transaction from beginning to end and hope to keep our relationship not only with Cathy but with the whole "family" at Shakers. My husband knows and feels comfortable knowing I will be taken care of for any future service or car sales needs.

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CarZamora

Sep 11, 2013

Many thanks to Jeff Gladding for going above and beyond during the purchase of our "new" 2005 Ford Freestyle Limited AWD vehicle. Jeff was very professional, friendly, and most helpful during the viewing, and ultimately the purchase of our vehicle. His knowledge and truthfulness were much appreciated. If he didn't know an answer, he investigated to find it and got back to you in an instant. He was diligent, yet not pushy like sales people encountered at other dealerships. Thanks Jeff for such a pleasant experience, and for getting the car ready to go. We are truly grateful! A+ serviceThe rest of our gratitude goes to Manny Pinho. Thanks for making the financial aspect of purchasing a car so easy. Mr Pinho clearly read all terms and conditions, making sense out a lot of paperwork. He clarified all aspects of the loan, breaking down every charge and fee. He made the loan process painless! His wit and humor helped break the ice, making us feel comfortable about completing the transaction. His banter with Selena, our 8 year old kept her from being a bored kid in an office!Thanks again to everyone at Shakers Family Ford Lincoln in Watertown CT for making this the best car purchase we've ever had, from the moment we entered the doors we felt like family!

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igurlct

Sep 9, 2013

I've purchased many vehicles over the years, and rarely has the experience been positive. However, Jenn Thibodeau changed the "sales-person" perception for me. She was extremely friendly, not fake, but a genuinely nice person. She listened to what my needs were, and instead of having the tag team manager/salesperson try to sell me a car, she stood up for me and my needs. When we took a test drive, it was like I was going for a ride with a friend. The dealership is beautiful, the staff is courteous and friendly. I would recommend Shakers Family Ford Lincoln to anyone looking to buy a new or used vehicle. I purchased a CPO Ford Edge... I absolutely love it!Thanks Jenn and everyone at Shakers!Courtney Pollack

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2brooklyn

Sep 6, 2013

I recently bought a ford edge from Shakers family ford in Watertown. I had been shopping for months so I had experienced a lot of other dealerships. I met with Sal Catalano and was very comfortable having him as my sales person. He was very polite, not pushy and aggressive like some of the other places I went to. He was also very knowledgeable about the vehicles I was interested in. I was very pleased with what they gave me for a trade in and they honored a price Quote I got from Truecar. I felt I got a great deal and love the car. Sal helped set up my phone and showed me everything about the car. I would recommend Sal as a sales person and Shakers as a dealership for anyone buying a vehicle. Phyllis A.

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mgaudiosi

Sep 4, 2013

Our car buying experience was great! Jeff Gladding was tremendous to work with. We told Jeff what we needed and he knew exactly the car that would work for us and fit our budget! Jeff was always positive, upbeat and had a big smile all the way through! The team at Shakers were awesome!! Will definitely be back!! Thanks Jeff!!

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Ocz123

Sep 2, 2013

Bye Bye Jeep, HELLO Ford! Our last 3 SUV's were Jeep Grand Cherokees, This go round we test drove Audi, VW, Mitsubishi and Ford. For years, we've tried Fords, always settling on other brands, but this time we were BLOWN AWAY by the Ford Escape, as it is head and shoulders above the competition. Standard features, easy low entry, intelligent all wheel drive (can't wait for the first Nor'easter), responsive ride, and performance (esp. The 2.0L EcoBoost engine), awe inspiring voice activated technology that actually works!!! Like "tune to 99.1" or "find pizza" or "call home"... From the moment we walked into the brand new Shaker Family Dealership until we drove off in our luxurious new SUV, the experience remained relaxed and inviting. Our Sales Rep, Jenn Thibodeau was very attentive, never pushy and she worked hard to cook up a great deal! BOTTOM LINE: If you're considering a SUV, you owe it to yourself to test dive the Ford Escape w/ a 2.0L EcoBoost engine from Shaker in Watertown!

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Antonio Simoes

Aug 24, 2013

My experience buying my new Ford escape at this dealer was very god. Cathy Reed as a sales person was very professional and helpful in finding the car for our needs.

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MeghannW

Aug 21, 2013

I arrived at Shaker's terrified for my first car dealer shopping experience, but my nerves were calmed when Jeff Gladding greeted my family and me. He accomodated my handicapped mother for our test drive and was genuine and helpful throughout the process. He pointed out all of his favorite aspects of the vehicle, which was helpful. He gave me his cell number so I could contact him if I had any questions on his day off. Ed and Manny were also helpful, and I felt comfortable purchasing my new car from Shaker's.

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ChristinaBosques

Aug 19, 2013

5 Stars!! No hesitation!!! I walked into Shaker Family Ford today at 1:15pm with no money in my pocket, depressed and ready to cry because I had been without car after a total loss for almost 2 weeks. All I had in my pocket was my license and a PIN number for a special incentive that I qualified for from my insurance company. This young man, Jeff Gladding, came to me with a smile. After I explained my pitiful circumstances he said, "no problem." He got up after a few questions, he obtained all the information necessary, I test drove a car that I fell in love with, and I drove off the lot in 3hrs in that 2013 Ford Escape paying almost $200/mo less than I was paying just last month. I can not express my gratitude enough for the exceptional service, the attention from Jeff and everyone else at Shakers. In addition, this contract came with so many different extras, so much more than I could have every asked for!! Exceptional service, all smiles, very friendly, immaculate showroom and service center. This is not my first experience with a car dealership but I can honestly say it has been the most memorable and BEST by far.....Thanks again!! :-)

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the1bets

Aug 18, 2013

My husband and I have been purchasing our cars from Shakers and Cathy Reed for many years. We always go back to this dealership and especially Cathy because she always treats us withe respect and is friendly and professional at all times. We have referred other family members and friends to her and they have all had good experiences. Thank You Cathy!

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neurosurg

Aug 16, 2013

August 2013. This is the second car purchased from Cathy Reed and the Shaker Lincoln/Ford dealership. I cannot say enough good things about their customer service there.

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burnssh

Aug 14, 2013

James Cianciolo provided excellent customer service to us; his quality of work exceeded all expectations throughout the process. James was friendly and patient from our first visit through the completion of the lease process. He spent a great deal of time explaining the vehicle and even presented other options that he felt would meet our needs. James found a vehicle that matched our needs and our price range. He extended his assistance to us in the future in the event that we have questions about the new vehicle after driving it. We highly recommend James to anyone searching for a car or truck in the future.

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cretella1

Aug 14, 2013

Although I don't enjoy spending time in a car dealership, I found that buying a car does not have to be so painful. Shaker's did a great job finding a car for me that I needed, and at a great price. Eltany was very good and very willing to help me find the car that I am really enjoying. The Ford Fusion is the perfect car for me and I am very pleased with my lease.

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heidivol

Aug 9, 2013

We buy all our personal and business cars and vans from Cathy Reed..... She is very helpful and takes time to explain everything to you! We wouldn't go anyplace else!

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Lindaneri

Aug 8, 2013

Cathy Reed was very professional, friendly and knowledgeable. She provided me with excellent customer service. I would recommend Cathy to my family, friends and co-workers when purchasing a new auto from Shakers Family Ford. It was a great experience working with Cathy! I love my new Ford Escape! Thanks again. Linda Neri

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billmartinct

Jul 30, 2013

Jimmy C and the team over at Shaker's Lincoln did a great job, the service was second to none. I would recommend you visit Jimmy C at Shaker's Lincoln if you are considering a Ford or Lincoln, or any of there used inventory.

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Karlkaiser

Jul 15, 2013

I recently purchased a ford f-150 from shaker family ford & Lincoln. I just wanted to take a minute to say thank you to everyone there for making my buying experience as easy as possible.

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johnjp1

Jul 15, 2013

From the moment I walked into the dealership, to the moment I drove away in my new ford, cathy and the rest of shaker family made me like I was the only and most important customer.

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jamesdima27

Jul 9, 2013

James Cianciolo did a great job getting me into the car I was interested in at a great price. Before going out on a test drive, he explained fully in detail all the features included with the car. It was clear to me that he certainly did his research on the car and was able to answer any questions I had thrown at him. James Cianciolo was a great person who made me feel comfortable through the whole process, he was straightforward and never left me second guessing myself. I highly recommend shakers to any new or used car buyer, the experience as well as the staff did a great job ...

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yvettebarlow

Jul 9, 2013

We went there not expecting to leave with a car but Shaker Ford made it happen. Love my Ford Escape SEL. I will recommend this dealer to my family and friends.

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notrouble

Jul 8, 2013

Went in for a new Lincoln MKZ, was very satisfied with the dealership, sales personnel, finance manager (thanks Cindy!), liasons (a shout out to Lindsey!). They went above and beyond my expectations in catering to my needs, took care of us like we were family! Met cordially with the owners..no stuffiness here. Go in and you will be treated well, honestly and with a personal flavor and down home feel that is seldom seen in today's cut throat world of business! Beautiful showroom, no pressure sales, 2 thumbs way up!!!

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terriperrotti

Jul 6, 2013

After purchasing my 2013 Ford Explorer, we couldn't have asked for better service from Cathy Reed. She was always there to answer all of our questions and to help us through the process from start to finish. I recommend anyone who is buying a new vehicle to stop into Shaker Family Ford of Watertown and ask for Cathy Reed, and I guarantee that you will be completely satisfied!

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jamiemuller

Jul 5, 2013

I gave this dealership all 5's because the experience I received was the best. Our salesman was very informative, and was very knowledgeable of the product he was selling. I would defiantly recommend anyone to come to this dealership.

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tms1980

Jul 5, 2013

My Wife and I have been looking to upgrade our existing camper and in the process have found that we were limited by our current truck. I did some initial research on Shakers Family Ford Lincoln Website to see some options. Teresa Evangelista followed up on my inquiry to see if there was any additional information or help we needed and offered to setup an appointment. On Saturday we went to the dealer and were greeted by Tim Johnson who was expecting us, after a quick discussion he introduced us to Cathy Reed. Cathy listened to what our concerns were and then showed us the options in a new F250 SuperDuty Truck. She picked two vehicles that they had in stock that met our needs and took us on test drives with both trucks. With Cathys help and guidance we were able to make an informed decision and purchase the new F250 SuperDuty Truck that day. Cathy helped coordinate everything necessary to make it possible to leave the dealership with a new vehicle in one visit. This is the third truck I have purchased from Shakers Family Ford Lincoln. During the whole experience I did not feel like I was being sold anything or being pushed into something. I was listened to, given options and my questions and concerns answered so I was able to make an informed decision Cathy pulled her team together to make the delivery a smooth process. I have no reservation in recommending Cathy Reed.

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dseavey

Jul 1, 2013

James was an excellent sales consultant. When we initially put down a deposit on a vehicle and then found out two days later it had major problems, James found another vehicle immediately that was comparable and even a bit better that met all our needs!! We would recommend anyone to James at Shaker!

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YllidiZyko

Jun 30, 2013

I gave them the rating I did because they are an excellent place to do business. Not only was their price the best of all the comparison research I did, but also their associate was friendly, efficient, helpful, not pushy and most importantly, in my opinion, knowledgeable about the cars he was showing me. I felt comfortable during the whole experience.

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focusing

Jun 29, 2013

Mr. Cianciolo was very knowledgeable about all of the features of the car and followed through with answers regarding service, warranty, financing, and delivery. He made the car buying experience straightforward. This is my second Ford from Shaker and the experience has once again been a good one.

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mv1111

Jun 28, 2013

This is the second vehicle that I have bought from Cathy and once again I'm very happy with the service she provided. Cathy is very professional and friendly as well.

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BillLathrop

Jun 24, 2013

My experience at Family Ford has been exceptional. The new facility is great, roomy, open and modern. The sales staff has been very accommodating to my difficult schedule and adjusted their availability accordingly.I tried out two vehicles and ultimately decided upon the Taurus SHO which is a fun car to drive. My family has repeatedly conducted business with Family Ford over the years and they never disappoint.

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rosarejo

Jun 12, 2013

I am so totally overall satisfied with the experience of buying my 2011 Ford Fusion through your Sales Consultant, Cathy Reed. She was totally professional yet personal at the same time. She never put any pressure on me or my wife, the decisions were ours alone. After purchasing the car, she explained and showed us all the 'bells and whistles' of the 'new' car. It was a total pleasure doing business with Cathy and I will highly recommend her to my friends. She was excellent! I would also like to put in an excellent review for another Sales Consultant at Shaker Family Ford. The day my wife and I first went there Cathy was not there so we were met by James McCarly who informed us that Cathy was not in that day but he would be glad to show us around the new building. After showing us around, he then took down all of our primary information and set up an appointment for Cathy for the following day. He was so pleasant and I thought he went over and beyond in making our initial visit to the Dealership very enjoyable.

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ronnapoli

Jun 8, 2013

I am very happy with my Ford Edge. My job involves a great deal of driving and Ron LaPlante helped me find just the right car. He was very patient with me. He had answers to all my questions. It took me a while to decide and Ron was never too pushy. I had additional questions after my car was delivered and again Ron seemed happy to assist me. It was clear to me that it was important to Ron that I fully understood all the features of my new vehicle. I have already recommended Shaker's, (and Ron), to several friends and at least one that I know of purchased a vehicle from Shakers.

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Jford2253

Jun 5, 2013

We have purchased a number of vehicles over the last 40 years. The Shaker family has always treated us with in a most attentive way. We always feel like extended family when dealing with this dealership.James Cianciolo took as much time as we needed to explain the new concepts of my 2013 MKT. This was my Second MKT the first one was a 2010. James went over each of the many upgrades and improvements and took the time to install my IPhone so that It was fully active when I drove out of the dealership. Just another example of how all of the Shaker team go out of their way for their customers.Having had some experience with other dealerships, I've never felt as comfortable and relaxed as I have with people like the Shaker family and James Cianciolo. It's no wonder why they have grown to be such a respected and popular dealership.I have and will continue to recommend them to anyone in the market for a new or used car.Sincerely,John W. Ford, CFSP,CFC,President-CEOThe Alderson-Mulville-Slater Funeral Homes

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EscapeGirl

Jun 4, 2013

I had a wonderful experience buying my recent Ford at Shaker. Ron LaPlante was knowledgeable and helpful without being overly pushy. I was happy with the price I was offered and feel that Shaker will stand behind the product. I'd definitely recommend Shaker to friends and coworkers. A nice perk- the new facility is gorgeous!

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alderson

Jun 3, 2013

I have purchased multiple vehicle from Shakers. I am always amazed how they seem to out do themselves with top shelf customer service and extremely low vehicle price.

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glennp2

Jun 3, 2013

Throughout the process of purchasing a Ford C Max, I was very impressed with the dealership and with the knowledge and cheerful assistance of Cathy Reed, the salesperson from Shaker Family Ford.

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RonnieFan

May 30, 2013

I bought from Family Ford when they were at another location. This new facility is AWESOME!!! The Shakers did a great job with the acquisition and with the design of the new building. They really considered the customer experience. And every time I visited the dealership, at least one of the Shakers was in the building. This really makes a customer feel welcomed. Nice building and great family aside, the real reason I came back to this dealership is because of the buying experience I had the first time around with my salesman, Ron LaPlante. Ronnie's salesmanship is based on Customer Service. He provided me with such great information: about the car, it's history, how it compares to other cars on the lot, the bells and whistles, and on the available financing products. Days after I purchased the car, Ronnie touched based to ensure that things were going well. A truly classy guy.

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MAP47

May 26, 2013

I have worked with Cathy Reed at Shaker Family Ford for over twenty years and the purchase of six vehicles. She is always helpful, honest and very easy to work with. She listens to my concerns, and if I have any problems, I know that she will help in whatever way she can. It is a pleasure to work with her. She makes dealing with Ford a pleasure, and gives me the confidence that I am getting the best value and service for the investment I have made.

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scottys

May 22, 2013

Cathy Reed and the service department staff are very professional and always accommodating even with our unique requests for assistance. Parts department pricing and service is always outstanding. We will return for future purchases and service. Thank you for all the help you gave us during our purchase.

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michellemichfrank

May 16, 2013

Honest, friendly salesperson who knew everything about the car I was considering. I explained I wasn't buying that day and they let me leave with no issues or pressure and with the complete price sheet. The dealership is new and beautiful and I like that it's a multi-generation family business.

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kimb397

May 11, 2013

James was a very patient and understanding sales person to deal with! He answered all of my questions and promptly responded to my emails, and phone calls. He was very friendly, and worked hard to get us the best deal. He spent quite a bit of time, going over my brand new 2014 Mustang V6. I love this car!

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rakchik

May 9, 2013

I purchased a 2013 ford escape sel 4wd from shakers family ford. It was a wonderful experience . specially James cianciolo was very knowledgeable, very friendly and helpful . He worked with us on price and loan very well . so far we love the ride. James explained all of the possibilities to us. I am definitely recommend James cianciolo and shakers to everyone looking for a vehicle. I hope we could get same great experience at servicing .

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DeJoe8

May 9, 2013

I was quite pleased with my experience at Shaker Family Ford. I worked with Kenny, who was very friendly and respectful from the first time I met him. The entire staff was helpful, and they were never pushy, and took the time to get me my Mustang GT into the price range I wanted. They have a beautiful new facility, with a huge updated service department, which I also got a tour of on one of my visits, before I even agreed to buy a car. Great service, have spoke to several friends who bought from Shaker and were all pleased, and even my parents bought their Kia at Shaker. Things couldn't have gone much smoother, I definitely recommend both Shaker and Kenny!

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dicharlie

May 5, 2013

James and Scott went above and beyond to be sure they met all my concerns. They were so helpful in being sure that I was familiar with all the technical controls of the car, which is new to me. It made me feel very comfortable. They never pressured me and were patient with my decision making. I really appreciate the service they gave me. A special thankyou to Cindy who helped me with all the paperwork. My Lincoln MKZ is a superior machine. WOW! It is an experience to drive.

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Hanleymaj

May 5, 2013

I ordered a 2013 Mustang Roush from James Cianciolo. James was very knowledgable and honest throughout the whole process of ordering the car. I would recommend James and Shakers Family Ford to anyone looking to purchase a new or used car. I had a great experience and James went out of his way to make sure I was satisfied. Ed Shaker was also a pleasure to work with too, as I spoke with him a few times when ordering the Roush package. Overall this is a great dealership, with outstanding sales people (James), and a phenomenal product! They also just opened a beautiful new facility!

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bogie018

May 4, 2013

I would recommend this dealership to anyone buying a car; they were extremely friendly, very easy to talk to, and made me comfortable. It is a family run dealership, and it is obvious that they put quality customer service first.

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karfitz

May 4, 2013

We are repeat customers of Shaker Family Ford and specifically Lindsey Shaker. The first purchase was a new 2013 Ford Taurus SHO and the latest purchase was a Certified 2012 Ford Edge Sport. I traded in my 2010 Audi A4 for the Edge Sport and couldn't be happier! Lindsey is awesome! She was attentive and responsive to our needs and requests. We stopped in on Saturday to see the new dealership which is equally awesome, and Corey Shaker gave us the grand tour. Gorgeous facility! We really hadn't planned on purchasing another vehicle just yet, but had Lindsey show us some anyway and Tuesday night I was driving my new (certified) Edge! Everyone at Shaker Family Ford is very nice and friendly. Jill and Cindy the business managers were super to deal with and made the purchasing process so easy! I would highly recommend Shaker Family Ford and Lindsey Shaker! Love you guys!

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amariani

May 1, 2013

Everyone at the dealership was so friendly and accommodating to my family! The night we took the car home (the night before the blizzard), Cathy stood out in the cold to go over all the features with me which considering the weather was absolutely wonderful. Everyone was polite and friendly and it was truely the most positive car buying experience i have ever had.

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maestrosboricuas

Apr 30, 2013

My husband just got me a birthday gift from Shaker Family Ford. He spoke to James Cianciolo about his idea. James went out of his way to make it work for us. We had recieved an offer from Hoffman Toyota to buy my matrix because those cars are in high demand. My husband drove all the way up there from Waterbury, and after getting there they made him wait almost an hour. When the sales person finally approached my husband, he ended up not honoring what their flyer to us said. My husband then contacted James Canciolo, and he found a way to make my husband's idea possible. When we arrived to the dealer, they had the car clean, decorated and ready to go. They were very discrete to keep it a secret until I recieved my birthday gift. I was speechless when I got my birthday gift. James was very thorough, knowledgeable, approachable, clear, straight to the point, helpful, and caring. Due to the my husband's difficult schedule, they waited for us until the evening, and were very paitent so that my husband could make this happen for my birthday. It was great doing business with them, and one can not say that about every car dealer!

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erock92

Apr 26, 2013

I recently purchased a 2011 Ford Fusion SE from Shakers. Cathy was a pleasure to work with throughout the process. She was very helpful, and she answered every question I had precisely to the point. After signing all of the paperwork, Cathy showed me all of the features in the car. She paired my cell phone to the car and she showed me how to use the phone through the car, whether it was making a call or answering a call. She was kind and thorough throughout the process. I would definitely recommend Shakers to anyone looking for a new or used vehicle.

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victoryford

Apr 24, 2013

Would highly recommend this dealership to anyone looking for a car purchase! James Cianciolo was very professional,I believe he represented the dealership well.Shaker Family Ford is a company that I will do business with again.

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grumpy4646

Apr 22, 2013

We were very happy with the service we received. From the sales agent to the business manager they were all helpful answering all our questions and very friendly. We would recommend Shakers Lincoln Ford to our friends.

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chanch12

Apr 21, 2013

I was looking for a reliable vehicle at a low cost, low in miles, and cheap maintenance. I had been working with James Cianciolo from Shakers to help find me something I can afford. When a new "used" vehicle came to them, James immediately gave me a call to get me the first opportunity to take advatange of a great deal. I was extremely greatful and couldn't believe he thought of me right away. This vehicle was perfect for what I needed. A deal was made right away. I was able to get a warranty on the car and since then its been a couple years and I still love my car and it runs great. Thanks James and Shakers!

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sblme59

Apr 20, 2013

Lindsey was very personable and easy to work with. She found me exactly what I was looking for in a car. Everything went very smoothly and I left with a vehicle that was exactly what I was looking for. She really worked with me on price. Which was a big factor when looking for a vehicle. Awesome experience and awesome sales woman. Thanks Lindsey !!!

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Karen_samuels

Apr 17, 2013

Great salesman Ron a laplante was. Got me exactly what I wanted in short period of time. Great personality. Always been available when I have any issues after car bought. Refer to friends always

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sciar03

Apr 16, 2013

Upon entering the showroom I was greeted by the staff and James immediately offered assistance. Ultimately I drove away happy and in a car I didn't imagine I could afford.

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Campwodro

Apr 14, 2013

We purchased a 2014 Mustang Covertible from factory. Cathy helped us from beginning to end and kept us updated through process. Her pleasant personality is welcomed. The delivery went well. We looked over car to inspect for any issues prior to visiting finance manager to sign paperwork. I chuckled with dmv's $5 gas reduction fee. I was glad to register car at dealership rather than face the lines at DMV. Cathy went over all features of the car. She paired the cell phone and signed us up for sync my ride. She was nice and thorough. It was a very smooth purchase and Shaker Ford is blessed to have her as their employee.

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equinoxair

Apr 13, 2013

Bill was really friendly. He was very responsive to our calls and followed up with all the questions we had. He helped us close the deal fast and without a hitch. Thank you for a great experience.

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newFusiondriver

Apr 10, 2013

Shakers has always been very easy to do business with. This is the second car I've purchased from them and I will keep going back. The service is excellent, the people are friendly and knowledgeable and they helped me get exactly what I wanted. The business office staff was a pleasure to work with as well.

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BEECH12

Apr 7, 2013

Cathy and the Shakers staff gave excellent customer service. Picked up a new Explorer and Cathy wonderful with reviewing everything about the car. A+ for service - friendliness and overall experience! We have used Shakers in the past and will keep going back!

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jgarufi

Apr 6, 2013

I was very satisfied with all of the associates that I dealt with at Shaker. From Bill who sold me the car and Jill who took care of my financial end of the deal. They explained everything to me very clearly. They are all very friendly and helpful. Bill, even, took the time to show me how to hook up my cell phone (SYNC), before leaving. The service department also did a great job on detailing the car before I picked it up.

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merindamaruno

Apr 3, 2013

I was very pleased with the service i had gotten at Shaker Family Ford Lincoln, especially the service James Cianciolo had given me he was very pleasant and every concern i had about the vehicle he had taken care of it when i came back to pick it up. I would recommend this place to anyone.

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jerzym

Mar 31, 2013

I checked out the dealership for a Ford Van that I liked. They quoted me a pretty high price. When I tried to get it knocked down they refused to negotiate it to a price that was acceptable to me and I moved on. I started to do my research on the internet and found the same exact vehicle from the same dealership at a much lower price... lower than I was asking for.I contacted the dealership and referenced the internet price. I dealt with Catherine Reed who agreed to sell me the vehicle for their internet price. My experience with Catherine was superb. I highly recommend that if you will purchase a vehicle from that dealer, that you contact her.

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Sue524

Mar 31, 2013

We wanted a CMAX Energi, there wasn't a lot of information available, Shaker was able to give it to me last October. Above and beyond. We had to wait until March to get the car since they were not available yet, but as soon as they were Shaker was able to deliver. It took almost 2 hours to go through all the bells and whistles on this car. But when we left we had the Ford sites on our cell phones, and knew how to operate this technology driven car. Thank you Lindsay for all your patience with us. You are truly the new "EV Gal" at Shaker.

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Greenbay12

Mar 31, 2013

I searched all over for a new vehicle, Bill Reed was above and beyond any salesperson at any other dealer. Went back to Ford because of his knowledge and customer service, caring and follow up constantly. HE CARES..Ed Shaker, his boss also welcomed us back and helped with pricing. I recommend this company to everyone. It is a wonderful feeling to walk away knowing if anything goes wrong, I feel comfortable enough that they will always be there. my best to a wonderful man as Bill.....

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johnhoffman

Mar 30, 2013

We purchased a pre owned vehicle from this dealership. We worked with James Cianciolo. From the minute we met him he was kind, personable and very helpful to our family. He was very friendly and welcoming to our children who came along as well. We feel like he absolutely did his very best to get us a fair price for our trade and a fair price for the vehicle we were purchasing. The manager who James went to to negotiate the price was not very friendly at all, he gave us the impression that he could have cared less if we bought a vehicle from them, however, in the end we feel like we were finally able to make a fair deal with him and James was there helping every step of the way. It was a great experience all in all, we love our new vehicle and would recommend and/or revisit this dealership in the future.

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AmitRoy

Mar 29, 2013

I bought a 2013 Ford Fusion from Shaker Family Ford ... they gave me a fair price by email to my internet inquiry, unlike all the other dealers that I contacted who insisted that I come in before they would give me a price, or quoted a price I knew was too high (based on my review of Edmunds)

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donalddaveluy

Mar 28, 2013

this is my second car from family ford and from jim cianciolo jim was very friendly and explane all the deatalys to me then went out and pick out the car he explane every thing about the car witch was very helpful i would go back again to family ford and i would deal with jim again

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Roger20307

Mar 25, 2013

Over the past 25 yrs from dealing with family ford in Waterbury to their move to Watertown I will always look to this dealership for allOf our vehicle needs. Mrs Cathy Reed is a true professional and will only deal with her she's that. Wonderful.

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marlene1936

Mar 25, 2013

I know why they called this Shaker Family Ford Lincoln because you are treated like family here especially my salesman James Ciancolo. They are all very friendly and professional. This is my third Lincoln that I have purchased and the second one from Shaker Family Ford Lincoln and this was the easiest purchase because they made me feel so comfortable. The service has always been great as well.

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jetjet

Mar 25, 2013

I knew exactly the car I wanted and when one became available at Shakers Family Ford Lincoln I visited to see the car. Once Cathy knew what I was interested in she approached the sale in a professional, no nonsense way. She did not waste my time, answered all my questions and applied no high pressure tactics. I would recommend her to anyone. It was truly a pleasure doing business with her and Shakers.

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lmlindsey

Mar 23, 2013

Overall Shakers made the whole car buying experience tolerable. Our salesman was knowledgeable about all makes and models on their lot, and asked pertinent questions to narrow down our selection until we found just the right car.

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gersty64

Mar 23, 2013

Kathy is a true professional. Her level of service during my purchase was unmatched! She answered all my questions, took special requests in stride, and made the purchase as easy as possible for me. I highly recommend her.

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Kenneth123456

Mar 22, 2013

My experience with Mr. James Cianciolo and Shaker Family Ford was perfect. Mr. Cianciolo was able to locate and secure the perfect vehicle for me and my growing family. I am proud to own an American car too. I went with the 2013 Escape SEL and it is hot! We love the ride and are excited about Ford's rebirth as a leader in the automotive industry. I give Mr. James Ciaciolo a perfect 10 rating. He was courteous, professional, and had all the information we wanted and needed. I will surely have no problem referrring friends or family members to speak with James in the future.

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clarnol25

Mar 21, 2013

I HAVE PURCHASED NUMEROUS CARS IN MY 84 YEARS.......THIS PURCHASE OF A LINCOLN MKZ WAS BY FAR MY MOST MEMORABLE EXPERIENCE IN PURCHASING A CAR.........BILL REED WAS A COMPLETE GENTLEMAN THROUGHOUT THIS TRANSACTION......AT TIMES I DIDN''T BELIEVE I WAS DEALING WITH A CAR SALES PERSON........BILL WAS KNOWLEDGEABLE IN EXPLAINING THE KEY FEATURES OF THE MKZ......IT WAS A PLEASURE DEALING WITH A SALES PERSON THAT DID NOT HIGH PRESSURE YOU......I WOULD HIGHLY RECOMMEND BILL TO ANY OF MY FRIENDS WHO WOULD BE CONSIDERING THE PURCHASE OF A NEW OR USED VEHICLE..........................THOMAS AND FLORENCE PONELLI MILFORD, CT

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Kate1

Mar 21, 2013

Bill Reed, my sales representative at Shaker was excellent. This is the second MKZ I have leased through Shaker with Bill's help and was completely satisfied both times. That is why I returned to Shakers! There were other Dealerships closer to my home, but worth the few extra miles to drive to Shakers and work with Bill Reed.

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bcianciolo

Mar 20, 2013

We had a very pleasant experience at Shaker Family Ford. James Cianciolo was very knowledgeable about the Ford Escapes which we were interested in and explained all of the possibilities available to us which would allow us to stay in our budget. Jill McNamara was very helpful also. Our whole transaction was made very simple by James and Jill and the Shaker Team. We will certainly consider Family Ford for our future vehicle purchased and would recommend James and the Shaker Team to anyone looking for a vehicle either new or pre-owned.

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paul340

Mar 20, 2013

My wife and i bought a 2005 Saturn Ion 5 years ago at shakers and the service and car has been very good.We went back 3 weeks ago and bought a Mercury Maron and the service was better!.They are very patient, and very kind and work with you and help you to there best.Bill Reed is a very good salesman and will help you anyway he can.His wife works there also and she was very kind along with the other staff and yes, the car is in great condition and we are very happy.No lemons on there lot for sure....My wife and I will in the future keep buying from shakers Ford with out a doubt.

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MarkVoorhees

Mar 20, 2013

We purchased a new Ford C Max from Shaker Family Ford. Our overall experience was excellent and very smooth. Cathy Reed guided us through the process and orientated us to our new car which has many new features that are new and unfamiliar to us. We are thankful for the thorough orientation and the time Cathy spent with us. She is very knowledgeable and friendly and gave us many useful tips. We also secured our financing through the Shaker's dealership's business office and got a very low rate (lower than our credit union). Other than filling out an on line form all of the paper work for the loan and vehicle registration was complete and ready for signature when we arrived. All we had to do was drive home. In summary, we appreciate the very high level of service and professionalism at this dealership.

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memosa123

Mar 20, 2013

We bought a car almost a year ago from James Cianciolo. He made it very easy with no pressure and got us a great deal. We are so pleased that when we needed a passanger van James was the first one we called. Again a great experience. Thanks James and Shaker's

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mardupe

Mar 20, 2013

My visit at shakers was a pleasant one. My salesperson "James Cianciolo" was curtious and knowledgeable. he took the time to explain all and any detail or question i had. a usually very stressful situation was very relaxing!!. I would be a returning costumer.

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lcarey3

Mar 19, 2013

Very nice dealership with great people working for it. My salesman was James McCarley, great guy. I felt very comfortable when walking in the door to the time I walked out with a brand new F150. No complaints, only praise for the level of professionalism and respect I recieved at Family Ford. I would recommend this dealership to anyone looking for a new ford vehicle. When you walk in the door ask for James and you are guarnteed to be taken care of!

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aldallas

Mar 18, 2013

The owner Ed Shaker greeted us at the door after our hour drive, Ron LaPlante was the salesman we dealt with, both very professional and courteous, we traded our 2008 MKZ FOR A 2013 MKZ Hybrid, got a fair trade, and made the deal. They even delivered the new car to our door in Chicopee, Mass. WE LOVE THE CAR, HECK A LINCOLN THAT GET'S 45 MPG.....SWEEEEEEEEEEEEET

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lynndesocio

Mar 18, 2013

My visit at shakers was awesome James Cianciolo was curtious ,knowledgeable and honest .james also checked in with me on how I was doing with my per owned vehicle I would be a returning costumer. Also I financed and and Jill was awesome pleasant and prompt and offered me ways to pertect my loan and family with my outstanding debt . I had a great feel there I know if you call Jim up he can help you to ;-)Thank you Shakers

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heathernugent

Mar 18, 2013

I was 9 months pregnant and needed a bigger vehicle. I looked online and inquired online, they contacted me within minutes. I set an appointment and went in the same day. I met Cathy and told her what I was looking for, why and what my monthly payment limit was. Nobody at the dealership tried to up sell me in any way, they completely respected my budget and worked to find something to fit my needs. I bought my 2009 Ford Flex that night and picked it up in the morning. Last week we went it and bought a 2013 F250 Crew cab from Cathy. We had such a good experience with my Flex we went back to Cathy.

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cwwolcott

Mar 15, 2013

Very caring and makes you feel like family. It seems she cares what you buy and it fits your requirements more than making a sale.

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krystna

Mar 15, 2013

While I rarely write reviews, especially for car dealerships, I will have to make an exception. The customer service offered by Cathy R. at Shakers Ford was just remarkable -- way better than most sales people.Go Shakers Ford. Find Cathy Reed., the best salesperson I've ever encountered in a dealership. Very helpful. Accommodating. Most, importantly she's willing to work with you to find the best deal on the car you want. Thanks a bunch, Cathy.

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lauragraham

Mar 14, 2013

Excellent service. This is the second Ford I have purchased from Cathy Reed at Shakers Family Ford. Love the women. She really helped me in getting the car and equipment I needed-being handicapped.Will return to her when my lease is up in 24 months.

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sdominy

Mar 14, 2013

Just purchased 3rd truck from Catherine Reed. Very nice dealing with Catherine. Told her what i was looking for and was able to please me. As long as Catherine is selling there is no reason to go anywhere else!

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denbouch

Mar 12, 2013

Bill Reed and the rest of the team at Shaker Family Ford (Jill and Cindy) made our purchasing experience second to none. NEVER have I experience such a pleasurable experience purchasing a vehicle. The Shaker team made us feel special by the way they showed interest for our purchase and reacted in a positive way. I would highly recommend each of the Shaker personnel that worked with us to purchase our F350 pick-up. Kudos to the whole team at Shaker, I'm looking forward to doing business with them very soon. Thanks to the team. You get an A+++++ rating from us.

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purple14

Mar 11, 2013

I had a very positive experience from day 1. I came in the door and everyone greeted myself, my mom and son with a Hello. We didn't have to wait long to speak with someone about getting a vehicle. We went step by step as to what I wanted in a vehicle and how much I could or could not spend. Each step was laid out to us, the test drive was a breeze, and we got so much information about the process and the vehicle that we did not have any reservations. Financing was so easy and "pain-free" that I am definitely coming back to Shaker's Family Ford again and again for future business. I am impressed, thank you so much for making my first big car purchase so pleasant!

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fmbillmay

Mar 11, 2013

The very best in sales and service, Rated #1 Helpfull willing to go over detailes for purchase and service. no high pressure sales, willing to work with you.

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Corey z

Mar 9, 2013

The process was easy. I knew pretty much what I wanted, they helped me with the specifics and I got the truck I wanted. The end

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Magac

Mar 6, 2013

James Cianciolo was my salesperson ; he was very friendly , patient and very knowledgeable about vehicles , he help us choose the best car for our need at the best price : and I love the Focus . Have been very satisfied and impressed with the Shaker Family Ford dealership .

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buddyrex

Feb 28, 2013

I have been dealing with catherine and family ford for eight yearsnow and have always been very impressed and satisfied.Catherine has been very informing and pleasant. I always get thebest deal and I guess thats why we keep coming back.

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nalaandabby

Feb 28, 2013

I have been leasing cars from this dealership for several years. Cathy Reed has been my salesperson each time. She is friendly, patient, works hard to get me the best deal, and very knowledgeable about the vehicles.

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Dmpatrick

Feb 27, 2013

Cathy was a pleasure to do business with. She really looked out for our best interest and really helped us pick out the best vehicle for us.

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Roger20308

Feb 27, 2013

During our car experience at first we dealt with Frank Shurretto but Frank has sinceretired from Family Ford. we had a wonderful experience with Family Ford and thenFamily Ford decided to move from Waterbury to Watertown. This is where we metMrs Cathy Reed. She was more then friendly and did everything to convince us with our lease(2012 Ford Focus) and then with a purchase(2008 Lincoln MKZ). Thereforewe think that Shaker's has a jewel which shines so bright and will deal only with her in the future.

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Harley Dude

Feb 26, 2013

I purchased a car from James Cianciolo and am totally pleased. Made it so easy. When I am ready for another vehicle James is who I will see.

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scout73

Feb 25, 2013

I found the car i was looking for on my computer. never dealt with shakers,always bought chevrolets. i recieved the right price,the service was fantastic,my salesman couldn,t do enough for me,he was top notch,and very professional. i purchased a used 2008 ford sport trac 4x4 i love the looks,the ride,the interior it,s like a suv with a truck bed. i don,t know why you stopped making them. I talked to different peoplewho owned sportracs,they all love them,like i said it,s like a suv and a truck all in one. it,s great looking and i love it . if they ever make them again ui would buy a new one. I am a vietnam veteran and the dealership really took care of me and thanked me for my service, i really appreciated their thanks. sincerly Richard Hines U.S.M.C. P.S I WILL NEVER BUY A CHEVROLET AGAIN,ESPECIALLY THAT WE BAILED THEM OUT,AND NOW THEY ARE DEALING WITH CHINA. I ONLY BUY AMERICAN CARS,HOORAH FOR FORD,U.S.A MADE,THANK YOU!

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zephyrfarm

Feb 25, 2013

This dealership went above and beyond in attentiveness and willingness to make sure I got the exact car and price range that worked for my needs. They allowed me to explore the options and guided me with their knowledge every step of the way. I felt very comfortable and never felt pressured in making a decision. I would definately recomend them to everyone I know. Plus, Ford products are great and I trust them for my vehicles always.

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LGEFine

Feb 23, 2013

February 20, 2013 I recently purchased a certified pre-owned Ford Escape from Bill Reed. Bill was most helpful and full of information on the car. I had such a wonderful experience at Shaker Family Ford that I will recommend Bill and your company to my friends here in New Canaan and farther afield. Thank you for a very pleasant experience. Regards, Laura G. Einstein

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9388557

Feb 18, 2013

Cathy Reed, Ed Shaker and the entire Ford team made the decision to buy a Ford Flex an easy one. They gave their honest feedback and certainly demonstrated great patience as my wife and I evaluated our options. After looking at some competitors, the differentiator for us was the commitment to service the Shaker group offered. Not only are the cars solid but the Shaker groups willingness to go above and beyond for their clients is second to none. Matt

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ETCHASKETCH

Feb 18, 2013

Our family has been going to Shakers Family Ford since the 1980's. When it came time for our daughter to purchase her very first car this year, we agreed that there is only one dealer whom we could endorse. Bill Reed has been our "go to" Shakers Family Ford dealer over the past 25 plus years, and has always guided us to help find the best car for our family needs. True to form, Bill Reed worked with us and found our daughter the perfect car for her in every way: Affordable, safe and practical. Our daughter is the third generation among our family members who have used Shakers Family Ford located in Watertown, Connecticut.

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mzurosky

Feb 14, 2013

I went to this dealership to look at the 2013 Ford Fusion Hybrid. I was introduced to Bill Reed and he welcomed us politely and professionally. We were offered coffee or water immediately and also offered a seat while he pulled out the car of my choice. Bill took us on a test drive and was able to answer all the questions that I had for him. I didn't feel pressured at all during the process and he tried to accomidate my needs from the beginning. He was able to work with the manager on duty to get me a great price on the car. He worked with my insurance company to obtain all needed paperwork and on the day of pickup I was in and out of the dealership in about an hour. Overall this was a great experience and a welcomed improvement over other dealerships that felt overwhelming and frustrating at best. -Matt Zurosky

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starlinefence

Feb 12, 2013

I just bought a 2012 ford f-150 with the help of bill reed. he gave me a great deal he was honest nice and a great sales person.

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amoffo

Feb 12, 2013

James couldn't have been more helpful or knowledgeable. He truely cares about his customers and I now have become a repeat customer. He made the entire experience as painless as possible.

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tdad1234

Feb 8, 2013

I worked with Cathy Reed in the past also and she is always looking to make sure you are satisfied and she is very friendly. I would recomend her to anyone else. Great job Cathy!!

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Bundee

Feb 8, 2013

Cathy Reed was very friendly and made me feel comfortable. She was very detailed about what was offered and knowledgible about the vehicle i was interested in. I was given a full explanation on why i would be happy to buy from Shakers and it all turned out as she described. I was very satisfied with the entire procedure and felt I was treated even better than i expected. Had an issue with my vehicle and it all went very well also,Stated my problem and it was resolved with no debate or "questioning" .Thankyou all very much for a pleasant experience!

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iralvi8387

Feb 7, 2013

I just bought e new car from Shaker's Dealership, in Watertown, CT. This is not my first purchase. Compare to other Car Dealerships I've been visiting during my search, Shaker's was the only one which helped me a lot to find what I was looking for. I bought 2 other cars before and I had family members and friends to get great car choises and buy cars from Shaker's. I strongly recommend every one to check with them and find the best they are looking for. Much appreciated for the help I received always from Bill Reed. God bless him with his family and Family Ford. Thank you.

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JohnKelleher

Feb 6, 2013

On the advice of a friend, I went to Shaker Family Ford Lincoln to purchase a new car. I had the pleasure of meeting the owner Mr. Shaker, and spent some time very helpful time talking to him. I also worked with a wonderful sales professional named Lou Credidio. My final decision was to purchase a 2013 Ford Fusion Titanium. I couldn't be happier with the car. My overall experience at the Shaker dealership was also excellent. Mr. Credidio was a delight to work with. He was personable, professional, patient, and thorough in his time with me as he helped me make the purchase, and then taught me about the many extraordinary features of the Ford Fusion Titanium when I picked up the car. I never felt rushed by him. In fact, he gave me the impression that he would have spent whatever amount of time I needed to come to a better understanding of the vehicle I'd purchased. I am extremely grateful, particularly to Mr. Shaker and to Mr. Credidio for all of their assistance with my purchase, and for the time they spent with me. I would recommend this dealer to anyone looking for a new car.

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xosteph9917

Feb 6, 2013

I had the best experience for buying a car for the first time. Everyone was very friendly and welcoming. I would definitely recommend to anyone.

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Sgordon3186

Feb 5, 2013

My experience at shaker ford was great. I had a awesome sales person who I can now call a friend. Lindsey shaker is one of the most outgoing sales person i have ever dealt with and friendly. She knows how to make you feel comfortable. I have purchased a lot of cars in my life time and have dealt with a lot of salesman, never a woman and never have I been so pleased with her service but also how shaker helped me afford such a great car. Honestly the best dealership i have visited to date. Thank you shaker and Lindsey for a great experience and I look forward to doing much more business with you in the future.

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Thomkat

Feb 2, 2013

Cathy Reed was very knowledgeable, professional, and went above and beyond to assist us in finding the vehicles that met our budget and needs. She has been our person to go to when looking to buy a car for many years. Thank you Cathy for all you do. Tom and Kathy

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pmon58

Feb 1, 2013

I was treated with courtesy and respect. James was very detailed on every aspect of the vehicle i was looking at. The service was very friendly, the price was great and I received a better value for my trade in then i was expecting. Overall it was a great experience and I would recommend this dealership and James C. to anyone in the market for a new or used car.

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JoeF350

Jan 31, 2013

My F350 purchase was very smooth and thurough. I bought the vehicle from out of state, so I didn't see it with my own eyes. Lou ensured me that the truck was beautiful so I was going on his word. When I got to Family Ford it was! Cindy was very helpful & pleasant w/ the financing & she got me into an APR I was very happy with. Overall the purchase was comforting, informative & pleasant. Hope to do business with them again soon.

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smkap88

Jan 30, 2013

My experience with Shakers Family Ford in the purchase of my first new vehicle has been excellent. James Cianciolo was very thorough and none of my questions were left unanswered. I greatly appreciated him taking the time to get comfortable with driving with my new car's manual transmission since I had only limited experience driving a standard before that. I am very happy with the new car and highly recommend Shakers Family Ford.

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KathOK

Jan 30, 2013

I was extremely pleased with the service I received from Shakers, especially the salesperson, James Cianciolo. He was courteous, knowledgable and took his time explaining all facets of the car buying process. I would definitely recommend him to my friends who are looking for a reliable used car. And I will definitely be returning to Shakers for my future car buying.

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Theblivfam

Jan 28, 2013

We have purchased nine cars from Ron LaPlante and are very happy with the service at Shakers Family Ford. It was Ron that brought us to Shakers and we have not been disappointed. Ron has been involved with any issues we may have had and has fixed them to our satisfaction.

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MikePet

Jan 27, 2013

Catchy was great from beginning to end. Spent plenty of time, cleaned a number of trucks of snow to get a look at ll features.. Returned all phone calls and e mails very quickly . The owner was also very personable and a pleasure to speak with. Sales manager did not seem as friendly, especially over the phone. . We overlooked that as Cathy was great. Willingness to negotiate or trade in could have been better. We'll see how the after sales service is.

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john&patty

Jan 27, 2013

I've been dealing with Shakers Ford since 1985 and i am still a loyal customer. The last 4-6 cars that i have purchased from Shakers i had the fortune of dealing with Cathy Reed. What can i say she is Great.She fulfills all your needs in finding the vechicle you want.If you have any problems she is there to resolve them.I just like say thank you Cathy,and look for to dealing with you in the future.

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AngelRodriguez

Jan 27, 2013

From the moment I spoke with George RODRIGUEZ(shakers family ford/watertown ct),he let me know right away that he was serious in helping me find what I was looking for.HE was very proffesional,and showed he really cared about my concerns,questions etc.Although Iwas looking for something used,he got me my moneys worth.I BOUGHT A 97 Ford Taurus back in 2010,like he assured me with some repairs i would a reliable vehicle.Its now 2013 after repairs mentioned,my car is running great.Thanks GEORGE.

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lauralag

Jan 26, 2013

Catherine Reed goes above and beyond the sale. She stays in touch and handles any problems that arise including any service that the vehicles needs. She is friendly and very professional. I will purchase another vehicle from her when the time arises.

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sknightlyxx

Jan 26, 2013

I came by to look at a car I had seen on their website and everyone was very friendly. I would like to especially thank Bill Reed for his helpful and kind assistance. Would definitely recommend him to anyone looking to buy a car new or used in the future. (I am LOVING my new BMW, THANK YOU!)

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Celeste1

Jan 25, 2013

We have been customers of Shakers for 20 years and have always been impressed with their sales and service. From the professionalism and friendliness of the salesman, Bill Reed, to the trustworthiness and commitment of the service department, Shakers is a top-notch dealership.

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mg1516

Jan 25, 2013

Before I went to Shakers I did my due diligence to research not only the car but also the dealership. I was pleasantly surprised by all the positive reviews I read about Shakers and it seemed as though it was not limited to just one or two sales people but the whole dealership in general. My original plan was to go to the dealership just for pricing and to take a test drive because in the past I have not had a Ford. That all changed when I was introduced to James Cianciolo, we must have spent hours together that day he was very patient and made sure all my needs were met he asked all the right questions and put me in the car of my dreams. Never once did I feel pressured by anyone and they made sure that I was ok with the package they put together for me. Especially Jill the finance person who was very considerate to the budget that I had laid out and she was able to get me in that range.

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rocchicindy

Jan 25, 2013

Bill Reed was a very friendly and thoughtful man. He was personable and extremely knowledgable of the products. He found the perfect car for me and was very flexible with my schedule. I appreciate all he did to make this a very enjoyable experience. I was a little nervous and he walked me right through the whole process. I would recommend him to everyone.

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Robin0016

Jan 24, 2013

Great car and support from sales. Best car I've ever purchased. They even had it shipped to California. Check out their Roush Mustangs. Awesome.

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BAlves

Jan 23, 2013

I had a very comfortable feeling going into the dealership because of the welcome I recieved Cathy made sure I looked at different models of the car I was most interested in and had all if not more of the features that my current car has.The test drive was what really won be over because Cathy explained all of the options and the safety features were pointed out (in fact I learned that I am interested in buying the Ford Edge which is the same car that she drives)I have not had an experience with service dept. but I feel confident that it will be as my first experience at Shakers

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lgctt

Jan 23, 2013

It was a very good experience. As a female buyer, car buying and repairs have been an ordeal. Sales personnel seem to gravitate to the male buyers or couples, then get around to the female buyers, followed by an arrogant/condescending, even bored manner. Its assumed we may not know that much about cars. We just drive them. Not at Shaker. The experience was more than positive and was quite pleasant. Very respectful and welcoming, like a family.... Lindsey was great to work with. She listened to what I had to say and worked well with me to find what I wanted. I've bought many new cars over the years and have not had a better experience as I had with her and the rest of the staff when parting with my trade-in and my money. Had I encountered a duplication of past experiences, I would have walked out and gone to another Ford dealership. I didn't have to. First impressions were great and that didn't change from the moment I walked in there to the time I drove out with my new car.I cannot rate the quality of work yet, since the car has not been brought in for service, but I hope that same principle of treating all customers the same, and respectfully, is duplicated by the service department.

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spikegcp

Jan 23, 2013

I have always bought my cars from Ron LaPlante and always have been given exactly the car I needed at an affordable price. So when I was having some troubles with my most recent car I went to see him and he made sure that I got taken care of and got everything back into perfect shape. He is always extremely kind and willing to help. I would definitely recommend this dealer!

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wdtll

Jan 23, 2013

Purchased a used Dodge from Cathy Reed. Every step of the experience was wonderful and considering the vehicle I was buying wasn't a FORD I was amazed at her knowledge. She is my saleswoman for life! Thanks Cathy!

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Babyseal

Jan 22, 2013

Bill was very helpful and the Managment worked with me for a great deal on two cars. I would recommend this dealership to a friend and actually am looking forward to dealing with them for service.

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Evalazu

Jan 22, 2013

After car hunting and dealer hunting we came across Shaker's Ford. James Ciancilio the sales consultant was able to get my Fiance and I in cars that were comfortable and affordable for our budget. All and all a very good experience. Buying an car can be a pain in the back bumper but I definitely recommend Shakers for your next car experience.

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Susan Demaio

Jan 22, 2013

My experience with Shaker's has been a very positive one in the light of just going through a divorce. I was amazed of how everything went through so quickly even in the glitch of not having an immediate title on hand. Cathy was very accomidating and so was Jill as well, in guiding me through the process. Now I have celebrated my sad turn in events with a new positive memory of having a top of the line pe- used certified car that I can rely on for the future.....and boy does my future look great!!!!!...and so do I in my Ford Focus Sel!!!!!!

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Malbini

Jan 22, 2013

I have leased and purchased my vehicles over the years from the Shaker Family. The service is second to none. My sales professional, Cathy Reed, goes above and beyond what any reasonable customer could expect. She is exceptionally knowledgable about Ford's products. She has a rare attention to detail and she always makes the process of obtaining a new vehicle pleasant, easy and enjoyable. I would not use any other sales professional than Cathy.

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drlincoln

Jan 21, 2013

I purchased a Lincoln Mkx from Ron, The car is great and the service i recieved from Ron was great, any problems and he corrected everything.

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dohon

Jan 20, 2013

I was in the market for a used suv stoped in at shakers ford to look at a escape ron laplante said he had the one to look at.Well he showed me a 2005 escape 45000 miles had all the goodies that i like.he took the time to listen to me and indeed he did show me the right car.I love my escape and love and love that there was no pressure put on me.ron laplante will see me again.and shakers will see my car for service.

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Antonio Simoes

Jan 20, 2013

My experience at Shakers Family Ford in Wtertown Connecticut it was wanderful thanks to Catherine Reed as a sales person she was very professional and understanding thru the whole deale to by my new 2013 Ford Fiesta.

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red ford f150

Jan 19, 2013

I was looking all over for a truck. Went into Shakers and Ron Laplante was so helpful and got me the truck i have been looking for, i will absolutely go back and get another vehicle from Ron in the future.Thank you

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d/w workshop

Jan 19, 2013

From Eileen Ciarleglio,We are very pleased with the service Shakers ford provided,and the preowned auto I've now purchased.The staff here at Shakers Ford are really in tune with customers needs,comforts and Bugets;excellent attention skills to the customers..... So THANKYOU;FROM THE CIARLEGLIO'S.....THANKYOU James Cianciolo.

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lisa martin

Jan 18, 2013

We have been buying cars from Cathy Reed for over 10 years. She very professional and is always great to work with.Cathy is very knowledgeable about the product she is selling. She takes her time going over all of the features and reassures us that we can stop in to ask her questions anytime.We alway feel welcomed and never feel pressured.Cathy is a definate asset to the Shaker dealership. We look forward to working with her for all of our future vehicle needs.

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Alice Staskauskas

Jan 18, 2013

Ron Laplante had been wanting to get us into a Ford.When we needed a car,we visited Ron at Shakers Family Ford.Ron did an excellent job with no pressure tactics.We drove away in a 2007 Ford Focus.After all these years,we are extremely satisfied with the car and the service.We are sent reminders when our vehicle needs service and are never saddled with services we don't need.If it were not for Ron LaPlante,we would not be driving a Ford today.The car looks and runs like new.

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ChristopherDevine

Jan 18, 2013

Just wanted to take the time to thank Jennifer Parziale for helping me get my new 2012 Ford Fiesta. She was very knowledgeable, patient, and attentive. The whole sale was a breeze and i'm enjoying my new ride =)

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cmoriarty53

Jan 17, 2013

Everyone at the dealership was so helpful to us. The salesman went thru every feature on the car with us, gave us time to take it all in. He was never pushy or hurrying us along. The Business Manager was terrific. She took time to explain every phase of the process. Will definitely do business with Shakers Family Ford Lincoln again.

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vegal

Jan 15, 2013

George and Scott at Shaker's Family Ford were very helpful when assisting me with my vehicle. They knew what my budget was and helped me stick to it.

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OJSearch

Jan 14, 2013

I bought a 2011 Mustang from Shaker. James M. was my sales person and he was very knowledgeable, friendly and helpful. The day after my purchase I found that there was a hole in the sidewall of one of the tires (not repairable) and I contacted James for help considering I had just purchased the vehicle. They were very helpful and replaced the tire for me free of charge. I would not hesitate to recommend Shaker to others looking for a new or used Ford/Lincoln purchase.

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TJChute

Jan 14, 2013

I have been buying autos from Shakers for years. I've had the pleasure of working with Cathy Reed repeatedly. She is the best. Honest. Friendly. Helpful. Plus the Shakers' staff is the best all around. Friendly, courteous and professional. And the Ford and Mercury products I've gotten over the years have been great.

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franboutin

Jan 11, 2013

It's been 15 years that I been dealing with Cathy Reed,she is very honest and I realy trust her.That why I realy mean the rating I give her. Thank you Francine Carrier

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beth.bannon.7

Jan 9, 2013

I had the pleasure of working with Lindsey back in the fall while searching for a new vehicle for myself. Never having a Ford before, I was a little nervous. Lindsey reassured me not only what a safe, secure vehicle I would be getting but also the extra mile Shaker's goes for their customers. My whole experience with everyone at Shaker's was excellent, Lindsey got everything done in such a timely manner, I never had to ask for anything, She always stayed one step ahead of the game! Sincerely,Bob Bannon

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Val54

Jan 9, 2013

We were very pleased with our experience at Shaker's and with our sales representative, Cathy Reed. We bought a new Ford Escape and Cathy knew the car inside and out. She was very friendly and went over everything with us prior to us driving it off the lot. This was our fourth Ford with the dealership over the past 20 years and we have been quite satisfied.

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sueshaw46

Jan 5, 2013

Cathy is a dealer who knows her customers and her product. She takes the time to make sure everything is in place and will troubleshoot issues if necessary. We have bought several cars from her. Her experience is outstanding.

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youngmj80

Jan 3, 2013

I highly recommend the dealer and Cathy. Buying a car was fun for a change and they do good service as well. Cathy made sure she went through all the car functions and the price was fair.

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Lturner5329

Dec 31, 2012

We recently purchased a used vehicle from Shaker and are very pleased with the experience and the car.Our sales consultant, James, as well as the entire staff, were very helpful, and thoughtful, which made for very nice experience overall.

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Bob909

Dec 31, 2012

Louis Credidio is a very knowledgeable,courteous and professional salesman.I am quite satisfied with my experience with both the dealer and Lou.I look forward to another purchase.

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Andrew P

Dec 28, 2012

We are from Middletown and had been looking at the Ford Flex. We were in the area for a meeting and decided to stop in and see what they had in terms of inventory. On a whim we test drove a Lincoln MKT and instantly fell in love. Ron and Cindy were able to get us a better deal on the Lincoln than most Ford dealers were willing to give on a Flex. Ron's enthusiasm for the product just added to the overall experience. He was very well informed on the car being able to go over all of its major and minor features in great detail. The rest of the staff was also very helpful. The owner even came over several times to make sure everything was going well. This dealer (store as the called it) has a very friendly and wonderful atmosphere. At the end of the day it was more than worth it to make the trip to Shaker Family Ford Lincoln. We intend to only buy our Ford and Lincoln cars from them in the future.

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maghillfarm

Dec 25, 2012

Our family has bought all of our vehicles through Family Ford and Cathy Reed. You couldn't ask for a more friendly, sincere saleswoman! Cathy took the time to show me all the bells and whistles in my new Lincoln MKX. Cathy was very knowledgeable with the product. A great place to buy a car!!!

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ALichaj

Dec 21, 2012

Bill is a great salesperson. He was very patient and returned my calls very quickly and answered all of my questions. The day we test drove cars we were with Bill for 2 plus hours and when we got home that night I knew I would be purchasing a car from Family Ford. Bill put his work schedule on the back of his business card which helped when I returned to purchase the car. A few days after purchasing the car I had problems with the CD player. I went back to Family Ford and spoke with Bill and he helped me make an appointment to have Service Department look at it. A received a followup call from Bill after service looked at the CD player to make sure everything was alright. Wow, what service. THANKS BILL. If I decide to purchase another call in the future, I will definitely come back and see Bill Reed. P.S. (I will be getting a new CD player for the car, there is a problem with the current CD player). The people Service Department were very pleasant.

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brettbaczek

Dec 18, 2012

My Sales Rep. was more than helpful. Answering and patiently reviewing every detail of my purchase. I would, and am, recommending him to anyone interested in buying from Shakers Auto Group. He made my overall experience painless and quick giving me all the answers in terms I could easily understand and was very detailed as well. He also was a very personal gentlemen. Overall I am more than happy that I chose him as my salesman, and would recommend him to anyone interested in a Ford or a vehicle Shakers Auto Group has for sale. To put it this way, on a scale from 1 to 10, he would be ranked as an 11. Thanks Lou!Sincerely,Brett A. Baczek

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mcomm13

Dec 17, 2012

I bought a 2012 Ford Fusion from this place a few months ago. I got a great price and the people I worked with were extremely helpful in making sure that I was eligible to purchase the car. This was my first car purchase, so I faced some difficulties from other dealers in getting approved. Shaker's Family Ford was helpful in getting me approved. James Cianciolla was my sales rep. I'd recommend him to anyone. He was very helpful with the whole process and was very personable. He has followed up with me on the sale several times.

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t4carrs

Dec 17, 2012

Great follow up ;Provided good advice; help obtain documents needed for car trade in. When car was picked up; went through allcar functions. Called to see how things were going and if any assistance was needed. Never pressured us into a sale and made sure we were totally satisfied with our purchase.

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Corin

Dec 3, 2012

Best experience buying a car so far! Very helpful, honest, friendly and fair dealership and salesman. I would definitely recommend this to anyone looking for a great vehicle, price, and experience.

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COLDJOE

Dec 3, 2012

Lou's service was great, he even came in on his night off to accomodate my schedule so we couls pick up the car. The whole dealership was first class, my company purchased the new Navigator and the whole process went very smoothly.

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ljp032

Dec 3, 2012

I have been buying cars and trucks from Family Ford since 1984... maybe 10-13 vehicles during this time for my family and friends...I can say I never have had a bad experience. I have dealt with George Rodriguez for most of the cars if not all and he has always treated me like family... The whole staff has always been top notch! From the owner to each person there... I would recommend them to everyone I know... and have...George Rodriguez is a major reason why I go there and the rest of the people are just the icing on the cake!Sincerely,Larry Pisani

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Ed Magilton

Dec 1, 2012

We had our first snowstorm of the year and decided I wasn't going thru another winter with rear wheel drive. Met with Bill Reed on Thrusday and they had me back in a SUV that Saturday. Very friendly, helpful, knowledgeable and straight up dealership. I recommend doing business with the folks at Shaker Family.

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jennyluna9

Nov 30, 2012

Very helpful, friendly, and knowledgable! Made buying a new car a stress free and fun! I would definitely recommend James Cianciolo to anyone looking to buy a Ford!

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sueznct

Nov 30, 2012

My experience with Shakers was very good. The ease of trading in my old car for the new one was very smooth.My salesman, James D Cianciolo, was very professional and handled everything very well.

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jleighw19

Nov 30, 2012

My experience with Shaker Family Ford was nothing but professional and friendly. I was very specific in regards to price I wanted to pay, options I needed, and timeline. They took care of the st. They did all of the work behind the scenes which made it easier for me to carry on with my life (and not to be focusing my life on buying a car). My dealer James Cianciolo handled everything for me. He even went above and beyond and out of the dealership group to find me the red Escape I had wanted. The date of delivery couldn't have been any smoother. James made the transition from my old car to my new car seamless. He was thorough in his explanation of my car's features and even helped me move my infant car seat into my new car.

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robertcelestin

Nov 26, 2012

I purchased a 2010 Certified Pre-Owned Mercury Milan Hybrid on November 12, 2012. My experience at Shaker Family Ford was nothing short of outstanding. My sales representative, Lou Credidio, made me feel comfortable from the moment I drove on to Shaker lot, during the inital consult, test drive and subsequent purchase. I never felt any pressure, intimidation or any other negative feeling that so many individuals feel when purchasing a car. Beginning with my inquiry of the vehicle over the phone with Cindy, to my interaction with Lou and ending with the Business Manager, Jill, the entire experience was top notch. Simply put, these are these are good people.I would recommend Shaker Family Ford to anyone interested in purchasing a car from professional and honest people.Thanks again, Cindy, Lou and Jill. You folks will be my first visit the next time I buy a car. Enjoy the Holidays,Rob

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bigphill34

Nov 25, 2012

Ive purchased cars at other dealerships and its always the same routine. Some salesmen comes out the second your browsing the cars in the lot and you inform them of the car youre interested in, yet the salesmen ignores your interest and believes he has a better choice for you. If you finally get the car youre looking for theres always the problem of negotiating the price. However, my experience at Shaker Family Ford Lincoln was refreshing and unlike any other dealership Ive been to. My sales consultant, George Rodriguez, was excellent. He listened to what I wanted and made it happen. He even stayed late passed closing hours to iron out the details of the car, and this was during the test drive. I would highly recommend Mr. Rodriguez and the Shaker Family Ford dealership to anyone in search for a new or used car.

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cstrub

Nov 25, 2012

I was looking for a specific truck (color, make, model). I first went the dealership that I used for service and parts on a regular basis. The salesperson told me that the truck I wanted was unavailable and couldn't be found within the tri-state area. The dealer was pushing a truck that was not the right color or make or the price point I wanted to pay. I went to see James Cianciolo at Shaker's Family Ford Lincoln. He listened to what I wanted, found the exact truck that I was looking for at a dealership 80 miles away and personally drove with Mr. Shaker to pick up my truck. The dealership accomadated my schedule and stayed opened an extra hour to go over every feature on my truck. Mr. Cianciolo called me the following week to make sure that I was satisfied with my purchase and to see how the truck was running. My experience with Mr. Cianciolo and Shaker's Family Ford Lincoln was exceptional and I highly recommend this dealership. Mr. Cianciolo went above and beyond to make sure that I was extremely satisfied.

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kr102618

Nov 21, 2012

I purchased a Ford C-Max from Shakers Family Ford two weeks ago and I had a great experiences. Cathy was very friendly, knowledgable, and professional.

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littlegift

Nov 20, 2012

I had a great experience with Jame Cianciolo when leasing my 2011 Ford Explorer. He was personable and very, very helpful.I have unfortunately had to bring the vehicle in for service a few times and the service department has at times been accomodating - and at other times, not so much.This is why my rating was not "5" across the board.Please keep in mind that James was EXCELLENT.

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olympiapoolssrv

Nov 20, 2012

We needed a new vehicle for our business. We went to Shaker Family Ford and our experience with Shaker Family Ford was great. We worked with James Cianciolo and he was wonderful to deal with. We got a great price and he deivered our vehicle right to our door in NY. It was also a pleasure to deal with Ed Shaker.

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capugliese

Nov 20, 2012

I have been buying autos from Shakers and Cathy Reed for at least 20 yrs.Am completly satisfied w/ Cathys knowledge of product she is selling.I recommend buying an auto from Cathy. You will enjoy the experience.

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rockythompson

Nov 18, 2012

Our good experience at Shaker Family Ford was in large part because of our salesman, George Rodrigues. We first visited the dealership at almost closing time and he approached us in a friendly and unobtrusive way. We ended up going back to him to buy a different used Ranger than we had previously looked at and test drove. Thank you George!

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Bobbydaddona

Nov 17, 2012

Great service, very informative, very personable. There whole team to extra special care of me. This is my second vehicle from Shakers. I will be back!!

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akwashnak

Nov 13, 2012

Our experience with the dealership was pleasant. We got a good deal on a car that met our criteria, and worn out tires and breaks being replaced.The only issue that came up beforehand, and was outside of George's control, was when the Parts or Service manager received our check from our credit union and locked it in his office and left for the weekend. George did everything in his power to get it done and kept us up-to-date on what was happening.

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JerryVal

Nov 13, 2012

All staff was very friendly, helpful and informative. James our sales person was knowledgable and helpful. Corey Shaker, the owner, even took time out to sit in the new vechile and explain the Sync sytems and the navigation in depth to us. Would recommend this dealership to anyone.

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Sarshaker

Nov 12, 2012

Great experience; Lou seemed more focused on asking me what I needed than on trying to push the sale, which was nice. Also, when the out the door price came out a bit out of my price range, the manager was able to change it to accommodate me, which, in the end was the thing that made me able to buy the car.It's been 3 days and I love my new-to-me car so far!

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pjdesautels

Nov 12, 2012

James and the entire team were extremely helpful to me from the initial introduction of our requirements to the vehicle transfer. I appreciate their honesty and their willingness to travel to our site to give us a trade-in value. I also appreciate their willingness to work with us on the delivery due to scheduling constraints.

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mrlisk

Nov 11, 2012

From the moment we walked into the door, we were treated well by the sales team. They walked us through all of the features of the car we were interested in and told us about the different options that were available. We were also given a fair and quick trade in appraisal. Within no time we were on our way in our new car! Thanks again!

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latasha.g.hardwick

Nov 10, 2012

This was my first experience with getting a new vehicle and it was Fabulous!!! George R. was very nice, and helpful.I would recommend everybody to come and see George at shakers family ford!!! When others told me no theythey said Yes!! Thx George and Shakers!!

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chevy57purple

Nov 8, 2012

I have been dealing with this Dealership for close to 20 years.Cathy Reed has been just 1 of may reasons i keep returning.The whole Shaker Family has been a joy in dealing with .Every aspect in the buying of a new vehicle is handle without a hitch.Even during a hurricane ? Thanks again I am enjoying my New F150.It is a real joy to drive .Dave Roberts All Brand Appliance Repair

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killmenow

Nov 5, 2012

I checked out dealers up and down the road...and was pleasantly surprised by the dealership! I didn't get the same pressure / hassle from others, and really like the approach the person I worked with (Jennifer) took - asking what was most important to me and my family. We went back and forth...and ended up going back to Shaker to buy a car she recommended (even though it wasn't what we thought we were targeting), because it was certainly a better choice for us. Thank you Jennifer for asking so many questions, and helping us figure out what we really thought was important to us!

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hundredfreestyle

Nov 1, 2012

I loved my experience with Shaker's Family Ford. Cathy Reed was exceptionally attentive to our every need and she shared in the excitement of our new car with me and my son. She genuinely loves cars and loves what she does and it rubbed off on us! The price was right, they couldn't have made the paperwork end of things go more smoothly or quickly, and we left happy, happy, happy.

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idohair

Oct 31, 2012

Today we picked up our new Ford Explorer . I would like to say we recieved excellent service from Bill Reed .We would highly recommend Shakers !!!

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heidi1010

Oct 31, 2012

I have been purchasing Ford vans and cars from Family Ford for 14 years. I have been helped by Kathy Reed for all of them and she has made every experience as if it was my first. We now own 13 Ford vans and cars in our fleet and in that time we have had to bring them in for service, and the service team has just been great. They understand that my vans is how I make a living and they get me in and out as fast as possible. In my last purchase of a 2013 E-350 van, I had a wonderful experience with the finance women named Jill Macmamera. Usually the finance person is not personable but Jill was just the oppisite. It is that kind of team at Family Ford that keeps me coming back and recommending them to my family and friends.If anyone would like to contact me, please call 203-948-7902John VollmerOwnerNaturaLawn of America

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danmurray

Oct 30, 2012

George was friendly and knowledgable. I had no problems and would recommend them to friends and family. There was no preassure to purchase the car they wanted me to buy, they listened to my questions and needs and worked to help me find the right car.

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wbconstruction

Oct 30, 2012

George made us feel very comfortable with the decision we made. He explained in detail every option available. He also explained all the features in the vehicle and could't have been more helpful. Jill and Cindy were also great. We will definitely be returning for more vehicles.

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scottsam

Oct 29, 2012

Kathy and Scott have been very professional, and accommodating. Our experience with the parts and service departs have been outstanding. Our whole experience has been of the highest level. We would recommend this organization to nay of our customers.

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jrodrig

Oct 25, 2012

My salesman George Rodriguez was very helpful and assisted me through out the whole process. He helped me when I had an issue getting my car registered with DMV and City of Wtby. Jill the finance person was able to get my loan approved and now I be enjoying my new car. I am very appreciative of both their assistance.Sincerely, Janet Rodriguez

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Bpicc

Oct 23, 2012

We have just purchased our 3rd used vehicle Thru Family/Shaker's Dealership in Watertown and retuened because of the previous positive experience. We've always felt comfortable there. The staff was there for our needs not the other way around. We nver felt pushed or pressured.

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mikeles

Oct 21, 2012

george showed my wife the saftey features of our car and showed us how to use all theoperating features about the car he was great i would absoulty refer a family member

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segeorge

Oct 21, 2012

Lou did an outstanding job and he was able to find exactly what we were looking for in a 2012 focus. Lou has the type of personality that we felt as if we had been friends for a long time. We appreciate his honesty and his outstanding salemanship.

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keoke1946

Oct 20, 2012

My husband and I both appreciated George Rodriguez and the service he gave to us in helping us obtain our new Ford Focus Titanium. He explained everything about the car and help me learn how to operate all the new features in it. I truly appreciated his friendlyness and helpfulness. He is a very good sales person. thank you georgeRichard Morrissey and Caroline ConnorNaugatuck, Ct

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John.Deary

Oct 15, 2012

Cathy was great. She was very courteous and friendly. She walked us through all the options available to us with ease. We walked out of there the same day with our new Explorer and we are thrilled with it.

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ronvjazz

Oct 13, 2012

We have been looking to take on new leases to replace our two Japan built SUVs. Our search led us to the Ford/Lincoln dealer, SHAKER FAMILY. Our two Subaru leases came due at approximately the same time, so the dealer made us very fine offers on the two cars we settled upon, involving each at a three-year lease: a Lincoln MKX and a Ford CMAX. Our salesperson, Ms. Cathy Reed, gave us patient and thorough attention, working very hard to get us the best deal and providing us with excellent service throughout the complicated process of ending our leases early and taking immediate delivery of these two, fine cars. She saw to every detail of the preparation of the vehicles and gave us a lot of time to learn to use the advanced electronics that come with both these cars. We are completely satisfied with her service.We were introduced to members of the Shaker family who treated us courteously and enthusiastically. Also, the Manager of the Service Department make it a point to personally discuss with us the vehicles and the services offered and available at the dealership. He is a very thorough individual who is avialable to customers and immediately made us feel at home.Ron and Marie VitarelliMiddlebury, CT

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tcrainer

Oct 5, 2012

I received a very thorough review of the Super Duty offering with the opportunity to see a number of models at the dealer and go for a useful test drive. While FORD was quite slow in getting the vehicle I purchased to the dealer the dealer met my expectations.

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doncustombikes

Oct 3, 2012

i WAS LOOKING FOR A NEW TRUCK MINE WAS 10 YRS OLD I BOUGHT FROM SHAKERS ALSO . I MET LOU AND EXSPAINED WHAT I WAS LOOKING FOR AND HE POINTED ME IN THE RIGHT DIRECTION AND HELPED ME COMPLETELY AND MADE IT A VERY PLESANT EXPERIENCE.I WOULD LIKE TO THANK LOU AND TELL HIM I WILL SEE YOU IN 12 MONTHS I MIGHT TRADE UP FOR A BIGGER MODEL . I LOVE MY TRUCK AND MY TIME AT SHAKERS WAS NOTHING BUT PLESANT.

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vadeguitz

Oct 3, 2012

Customer service was great as was friendliness. The reason for the overall experience being only good had to do with the price. I was not in the mood to haggle and I thought I overpaid by $1,000. I was disappointed with the trade in allowance for my truck. In addition, the owner loyalty package boils down to one free visit and one paid for. In looking at the prices listed, basically the paid visit, divided by 2 equals the same services at Monros.

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desertwatch

Feb 16, 2011

I had researched hundreds of used cars on the internet but could not make up my mind. Then a friend told me that Shaker Family Ford is a great place. I had seen a used 2007 Ford Focus on line and went there to check it out. The salesman, George Rodriguez, was incredibly patient and helpful. I told him that I could not go above a certain price and he kept going to the manager to get the car i wanted down from its listed price to a price that I could afford. A couple of weeks after purchasing the car, I felt my tires weren't holding well in the snow and I went back. George and one of the managers, Howard, went outside with me in the freezing cold to check the tires. Howard measured the tread which was above what was needed and explained that the tires are used but in good condition and very expensive, but that they are 'driving' tires with the treads going from the center outwards, but not great in the snow. Howard called the local dealer where Ford purchases their tires and set up a special deal for me - and then told me that if I decided to get new tires, he would split the cost with me. I was stunned because that was totally unexpected and is really quality service above and beyond what was necessary. Then I talked to Howard about the difference between a car that is 'certified' and one that is not and Howard assured me that all cars receive a thorough inspection at Shaker Family Ford and all are quality cars or they wouldn't sell them. Although I haven't had the car for a month, and haven't driven it far, it is performing very well so far and I have confidence, after my experience with the professionalism and the kindness of both George and Howard, that if I do have problems in the future, they will resolve them fairly and justly. I don't usually write reviews but this experience was so impressive that I felt I should let people know - trust these people. I do.

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Cbry

Jan 23, 2011

My wife and I came to Shakers looking for a new car. We were working with a Danbury dealer on a gas-powered 2011 Ford Escape, and were pretty sure we would purchase it. However, I was curious what the hybrid was like (since neither they nor anyone in our area had one). After doing a search online, it looked like Shaker's Family Ford had two Escape hybrids in stock. To confirm, I called and as soon as Alban Saindon picked up, our excellent and very memorable customer service experience began. Al was extremely courteous and informed, had a genuine interest to help me and never once exhibited heavy sales tactics. He made me feel at ease and not rushed into a sale. Before I hung up and after I made an appointment to see him, he ended the call by letting me know that it would be his honor to help me. By the end of the day, it would end up to be our honor to be helped by such a hard working, honest, friendly and appreciative salesman.We met him that night, and took a 2011 Ford Escape Hybrid for a test drive. Throughout the drive and subsequent sales process, we could not have asked for a better salesman. I could talk at length giving numerous examples of what Al did (and didnt do) that impressed us so much, but I will refrain in the interest of your time.In the end, he made the sale and customers for life. We were not planning on purchasing a car that night, only to see what a hybrid (with all the features I wanted) was like. It is now sitting in my garage, and I couldnt be happier with the car or the experience buying it. After car shopping for the past few weeks, we have the experience to know the personalities of many different sales people. This is how we know that Al is one in a million.If anyone we know is in the market for a car, we will refer them ALL to Shakers and tell them to speak to Al. It is rare to kind that level of genuine, honest-to-goodness customer service in such a charismatic and personable salesman. Alban Saindon is an absolute asset to the dealership, and we look forward to purchasing out next car from him (and stopping by to see him when I get the maintenance done to my new car!).

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blanman

Nov 9, 2010

Unlike Crestwood Ford, Shaker Ford was a great experience for me for just an oil change and a question about how to fix one of the map lights that was out. One of the guys that work in the service bay came out to my truc, removed the overhead and pulled the blown bulb. I guess Ford is really trying to satisify their customers with not only service, but good products as well. My first Ford was a 69 Gran Torino GT more than 40 years ago and I've been loyal ever since even though at times I was thinking of switching brands due to poor and inefficient service as late as 2004 in East Greenwich, RI. In closing, Shaker Ford has reinstated my confidence in the Ford line of vechiles.Johnny Bland

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DLM

Nov 1, 2010

The purpose of this rating is to inform you of the superior service I have received by Ronald LaPlante, Sales Associate currently working at Shaker Family Ford Lincoln Mercury in Watertown, CT.My family and I have worked closely with Ron for over ten years and always received exceptional service. I normally do not trust or even like sales people, however, Ron is an exception. Ron provides exceptional service and expresses genuine concern with the needs of his customers. I consider Shaker Family Ford Lincoln Mercury to be very fortunate to have Ron on their team. I would recommend Ron LaPlante to anyone of my friends, family or acquaintances. DLM

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gfour

Aug 13, 2010

I have purchased and had serviced four (4) new Fords from Family Ford for over 14 years. I have never had any negative issues with them. They are "Top Notch". There are other Ford dealers within 1 to 5 miles of were I work, but they are very large and do not give you the attention one wants when purchasing or servicing their automobile.

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sclavoie1

Aug 6, 2010

Went in for synthetic oil change on my F150, got me in right away. I waited for vehicle and was not there very long. Also needed part for horn that had to be ordered. Part was in next day and horn was fixed ASAP! Great service and Pat was very helpful.

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samleahcim

Jun 21, 2010

This is the third car I bought with Family Ford. I continue to go there because they give me an honest and fair deal without any pressure. The price they quoted to me was in line with my research and the trade-in for my old car was straight from Kelley Blue Book. Everything was up front with no tricks.

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xbounceR

Jun 9, 2010

My wife and I wanted a new vehicle, knowing it would not be easy with our credit. We had 2 very USED cars to trade. Family Ford worked with us, were very courteous and considerate, and we came to a mutual deal with everyone satisfied. George Rodriguez, our sales associate, was just amazing. Very kind, and very open to any concerns, questions we had. Not much more to say, except we drove off with our 2010 Escape, and are loving it! Thanks George R. and Family Ford!

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drbinettejr

May 13, 2010

Right off the bat, our salesman George was great. He came in on off hours and was flexible and dedicated through the entire process. He was able to get the deal done when it came down to what I wanted. I could not think of a better salesman to work with.

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usedcarsonly

Apr 27, 2010

I have bought my last 5 cars from Scott at Family Ford. He has gotten me the car I wanted at a very fair price. The service is exceptional. My son came in from Austin Tx to buy his Frod truck from Scott because we knew he would give us the best deal.It is a great comfort to work with a car dealer that you can trust, and Scott Voorhees is that person.

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EHOS305

Apr 26, 2010

THERE IS NO OTHER FORD DEALER THAT I CAN COMPARE TO FAMILY FORD. ITS BEEN A REAL PRIVELAGE TO HAVE BEEN ALLOWED TO PURCHASE MY HYBRID FORD ESCAPE FROM FAMILY FORD. MY SON IS ALSO A MEMBER OF THE FAMILY AS HE BOUGHT THIS YEAR HIS OWN FORD ESCAPE .....AND HE CAME ALL THE WAY FROM BROOKLYN!THE SERVICE AND FOLLOW UP HAS SHOULD BE A MODEL FOR FORD DEALERS WORLDWIDE.COREY, SCOTT AND THE REST OF THE TEAM DESERVE ONLY PRAISE

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gfour

Nov 3, 2009

I have been dealing with Family Ford for 16 years. Although there is a Ford Dealer close to my home, I still choose Family Ford because of their excellent customer service. After 4 new Fords, I have no complaints and no reason to change dealerships. They have always been a top notch dealer.

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