Used Cars for Sale at Serra Chevrolet Buick GMC Of Nashville in Madison, TN

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Scott1234

Nov 22, 2016

The purchase of my vehicle was low drama and easy. Had to,wait awhile to get into the finale part of the purchase even though it was a cash purchase. But I would stil recommend this dealership.

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PWA

Nov 17, 2016

Mark Musgrove is honest, and knows the true meaning of salesmanship. He listened to our needs in an automobile and then began showing us the best automobiles that would fill them. He actually cares about his customers, not just getting the sale. Highly recommend.

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Ready2Buy

Nov 6, 2016

I went to their location to view two used vehicles that they were advertising for sale online, and when I arrived at the location ready to buy, the guy who greeted me did a great job of unselling the vehicles. After I showed the salesman the ads for the used vehicles they had posted, he advised me that the cars were garbage. Now I appreciate his honestly, but it would've been nice to see the vehicles that I've made the trip to see, or been presented with a comparable vehicle that wasn't trash. It just felt like they weren't interested in doing business, and since the lot wasn't close to home, it was definitely a waste of time.

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kflo356

Oct 4, 2016

I purchased a used vehicle from this dealership a couple weeks back. I had called ahead to verify the vehicle was available. They were ready for me upon arrival, filled the vehicle with gas and encouraged a good length test drive. I felt no pressure during that review of the vehicle and only once I said I was interested in actually purchasing did we start to talk numbers. Settling on a price was quick and easy and I was definitely happy with that experience.

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Heath

Jul 20, 2016

I had questions about a vehicle and they was very prompt on getting back with me. Took quick action for their possible business

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donna

May 7, 2016

had some minor body work done, and when i picked it up and drove off, the radio didn't work anymore. It worked on the way there, and nobody had it but them. they denied any responsibility and wanted $75 to "diagnose" it. soon after, a piece of the body work done FELL OFF of my car, and i had to return it. they repaired it for free, but it took another week. the worst bodyshop experience of my life.

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DMuench Mechanical Technitian

Apr 26, 2016

Continued... 11) scuffs and paint missing from front of bed where it meets up to cab. probably where the used something to lift the bed off and for install. 12) big ding in left front fender, also I believe I said those scratches all down the side of my truck were on the right, I meant the left. 13 tape residue that had already collected dirt all over my truck from where the had taped off sections of the truck for paint. Needless to say it was a long and aggravating list. The manager called me back the next day and said that my left wheel bearing was going out and that it wash"t from the accident. I was livid at this point and asked him to explain to me why he thought it wasn't from the accident, he then proceeded to tell me,"Typically a bearing don't go out unless it's from wear or it takes a side impact." I told him that we could rule out wear due to I have very low miles on this truck and asked him if he saw any evidence of a side impact on that wheel, a scratch, scuff anything. he said no. I then told him that if you take a bat in your hands and hit the tip of that bat against a tree... what happens? it hurts your hands. so therefore the impact may have been on the other side but it can cause damage to that side. he agreed and I called my insurance and took care of it. could never get ahold of the manager myself for an update and he never called back so i ended up calling the GM of the body shop. The GM had told me that all my complaints were legitimate and that they would take care of them and oversee it himself. he called me back about a week later to update me and says that it is almost done and everything is looking good but that he was going on a fishing Vacation and would not be there to look at the finished product. Manager calles me the following Friday now that they have had my truck for 3 months and tells me it is ready, I get there and he said that he test drove it just before I got there and that the whine in the rear is definitely gone, but that he now hears a whine coming from the front where they had to replace the right front rim. he asked me if I would like to test drive it over the week end and let him know if I hear it...lol I told him that I would probably hear the same things he is hearing and to check it out with sonic ears( diagnosing equip.) regardless we went over the whole truck and everything they re did, looked great, but found rock chips in the hood that just started to surface rust, he said they were not from the accident and I agreed. I said they weren't there though when I turned the truck into you the second time and asked if he could produce a photo of pre-existing damage. So I turned it back in, He then took it to his GM which at this point I'm sure he is frustrated as well, refuses to take responsibility and sand and paint the hood. He said that he would boil out the surface rust and use a touch up paint one for free, but was not going to have his painter paint it for free and accept responsibility even though he could not produce a pre-existing damage photo. I told him that they have had my truck for thee months now and had been test driven numerous time and that very well could have happened in the test driving. Still refused and I told hi I would call tomorrow but could not make a decision now from where I was so upset. Needless to say I had to call the head honcho and tales to him and he seemed like he was going to try to fix the problem. Don't know what is going to happen yet but I hope he gets the job done. All this so I could say that I liked my buying experience from Serra but absolutely DO NOT recommend the body shop. You have been warned...

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nickcoss

Apr 10, 2016

This dealership is the worst I have ever seen. They lie to there customers and there work is poor to say the least. They can't even use the correct oil filter for your vehicle, they use a much cheaper version to save them money. When I purchased a 2012 Chevrolet Impala LTZ for Serra in Madison, TN. I had a 42 month warranty which they DID NOT HONOR !!!!!!!!!!!!!!!!! They used every excuse in the book not to honor that warranty and when the warranty was up they asked me to pay for tires and a Headlight. I had brought this vehicle in for service numerous times and explained to them the tires were dry rotted and the headlight was fogged. This dealership has hit the bottom since Tom Bannen sold this to these stupid people. I am not surprised to see other people having problems with these JERKS. I am sure others got screwed like me by not horning warranties that when vehicles were purchased from Tom Bannen. I wrote to General Motors in Michigan and the BBB in Nashville and the last response from those IDIOTS was they will not honor Tom Bannen warranties. The vehicle is still a Chevrolet you DUMB people.

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Elicornell

Nov 29, 2015

My wife and I bought a 2015 SS camaro from Serra. In the first 6000 miles it went through 8 quarts of oil. We couldn't find where it was leaking and found on the web where MANY people are experiencing the same issue with the V-8 motors GM is manufacturing these days. We took it to the dealer where our salesman Told us his 2008 jeep leaks a quart every 1000 miles and this was normal. WE BOUGHT A NEW CAR and NO car should lose oil like this one is. So after a frustrating day wasted at this dealer in Madison TN they agreed to change our oil and start a consumption test. Would all the web reviews be lying? Would we lie about the oil loss? How was is 2 quarts low when we brought it in to the Serra shop. The service manager Ed doesn't know his station in life he and all the Serra employees are being paid to serve the customers with respect and are due nothing but a pay check in exchange for their service. They do not run the show. The ownership doesn't run the show. The consumers run the show! We keep your doors open. Well after the oil change was done the loss went away for 1000 miles. Then we find puddles of oil under the bottom of our new car. Remember before we couldn't find the leak and now we can. What was most likely done by Serras service dept you ask? They most likely put a sealant to stop the internal consumption. By doing this it swells the seals and rings and other internal parts. They took the simplest and easiest way to try to resolve the issue. They are dishonest, rude and take the easy way out when presented with a problem in my experience. So now we are going to be dealing with GM because their service dept is inept, and poorly managed. The service manager is well I think everyone already knows what he is.Our oil will be tested for their additive, and legal action is in motion.

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Cindy

Nov 6, 2015

Prompt handling of service request, done within 3 hours of leaving vehicle there. Have dealt with Tom Bannen/Serra since 1990.

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Dennis

Nov 5, 2015

it was professional all service properly performed in timely manner people had smile on their face all in all great experience

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Toney

Nov 5, 2015

Ken Hayes was fantastic and customer friendly. He showed me he means business and fought to get me the best deal he could and make both the company and myself happy. I feel he is an asset to the Corvette world and I really appreciate everything he did to make my experience in purchasing my new Z06 Convertible something I can be very proud of. He made me feel like I was his only customer and was very accessible and was always happy to assist me any way he could. This is the way customers should be treated and felt like our business is appreciated & I am very grateful for the opportunity to deal with him. When I need another car, truck, or a friend or family member needs something I will recommend Ken Hayes and Serra Chevrolet. Thank you again for making this the most memorable experience of my life purchasing an automobile and especially my first Z06 Convertible.

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Carol

Nov 4, 2015

I am a repeat customer, I have always been treated professionally every time I have been to your dealership. I have absolutely no complaints about anyone on your staff. They are friendly, helpful and have always made my experience there extremely satisfying. Cudos to all!!!

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Linda

Nov 2, 2015

I came in for an oil change as a walk-in on a Friday afternoon around 3:30 PM. I was told they would get to me as soon as possible but it would be a little bit of a wait, which I anticipated. The waiting area is very comfortable and has great Wi-Fi reception. I got my car back faster than I anticipated. Everyone was very courteous and was able to answer all my questions to my satisfaction. I have brought other cars to a different GM service center in the general area and I can tell you, Serra is the best and most qualified!

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Robert

Nov 1, 2015

I went in and had a oil change. Suzanne was there and she always helps me out and does a great job. Thanks, hope you all have a wonderful blessed day Joyce Crowder

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Billy

Oct 31, 2015

I looked at trading in a car that I still owe on but worth the pay off and I have a good not perfect credit score and they gave me a reply that there was absolutely no way they could make a deal. So when you see their slogan "we will make a deal" just know that you must have flawless credit and very extensive credit history before they will consider you

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Jeffrey

Oct 31, 2015

Everyone at Serra was Polite, Friendly, Warm and everyone smiling. I had at least 5 employees asking if they could get anything for me. Everyone at Serra are down to Earth, Hometown type folks! Thanks Serra!!!

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Steve

Oct 30, 2015

The service salesman was friendly and even remembered my name. the work was done in a timely fashion and we were on our way.

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Barney

Oct 29, 2015

They went out of their way to take care of us. I will definitely buy any future vehicles from Serra. They made a customer.

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Beverley

Oct 29, 2015

After many years of relying on this dealership for service only, I had to use the collision/body shop for the first time recently. Now I can refer the entire operation as being customer friendly. Thanks for taking good care of me.

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William

Oct 29, 2015

It is a real pleasure to do business with Suzanne Keene in the service department. She has always taken care of my service needs.

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Martha

Oct 27, 2015

My experience was very rewarding.....I came away with a new encore. Our salesman, Bobby Harrison, worked with us and was able to answer all questions we asked.

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Martha

Oct 26, 2015

Our salesman, Bobby Harrison, treated us very professionally and understood what kind of vehicle we would be interested in for leasing

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Carolyn

Oct 24, 2015

Fred Ellis was very professional and extremely knowledgeableabout the automobile. Very patient with explaining features,very clean, dressed professionally and friendly. What you expect in a salesman.

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Jerry

Oct 23, 2015

We have been a customer for over 25 years. Always helpful and quick in and out. Would recommend Serra to all my friends and family. We will continue to do our automobile services through Serra.

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Dee

Oct 22, 2015

The staff is very nice and courteous. I know that price draws in numbers for oil change but waiting 2.5 hours on average makes me sometimes wonder if there could be a way to give scheduled customers prioriety. My change oil light was not reset.

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Andrew

Oct 21, 2015

I called on a Thursday to ask if there was availability the following Saturday for me to come get an oil change/tire rotation. I also stated that the last time I had been in, Suzanne, the woman I usually see, had put in an order for a replacement driver's side vanity mirror cover. The woman on the phone said that all of that would be fine if I'd just tell the guys the same thing when I came in on Saturday and that it was first come, first serve. I arrived 10 minutes before opening on Saturday, the young guy I first spoke to said there were only three technicians working that morning and I'd have to come back sometime during the week to get my mirror worked on. Then he asked me if I wanted to leave and just come back when I could get all the work done at one time. I had the oil change/tire rotation done while I was there. It only started to bother me after I left that I was told it would be no big deal and yet it was.

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Sheree

Oct 20, 2015

Nick was awesome and helped me get great rates for both my car trade in and my monthly car note payments! Thanks Nick!!

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Wanda

Oct 19, 2015

Suzanne Keene is always helpful and pleasant to work with. She goes out of her to way to see that you are taken care of and if you have any questions she will get you answers. All staff is pleasant and friendly when you talk with them. They make you feel welcome.

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Beverly

Oct 18, 2015

Gregg is great is his always willing to help. Paul cambell who worked on my car is the best tech they have. I have been getting my cars work on there for years. Thanks to all

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Jim

Oct 15, 2015

I have known Dave Johnstone for a long time, even before hewent to work for Bannen. I have had a good relation with Jeff Boyd for several years. No complaints. I would like forthe mechanic to use a darker pin for oil change mileage

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James

Oct 14, 2015

Mark Musgrove one of your sales people was very helpful in getting me to the right person in the service department.Suzanne Keene was very professional in her job .She made sure the job was done right .Very pleased .

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Don

Oct 10, 2015

There was a problem in getting a loaner vehicle but that was outside the control of the service representative. Enterprise did not have a car at the location where they firrs took me and I had to go to another location to get a car. I understand that the dealership has increased the number of loaner vehicles available for customers and this problem should be resolved for future occasions.

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Alinita

Oct 8, 2015

The whole experience was wonderful from start to finish. All the staff was so professional. I would tell anyone wanting a new or used car to go to Serra Chevrolet first and see Charles Townsend.

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William

Oct 8, 2015

I brought my truck in not knowing what was wrong on Friday, Monday morning, I was called by Debbie and was told what was wrong and Serra would not recommend after market parts. I was glad about that and my truck was ready that afternoon. I was just not expecting the high price for replacement of ball barings.

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Barbara

Oct 3, 2015

IN and out fast with great service person to help!!! Brian Hancock, my service person was wonderful and got me in and out in no time. Friendly people and great service!

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Milton

Oct 3, 2015

Just what I expected from Serra Chev Service Dept.; great service time after time and Suzanne is an outstanding service rep..

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Jack

Oct 2, 2015

I just came for a oil change, but was highly impressed with the service and hospitality I received. I have already recommended Serra to my friends.

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Maurice

Oct 1, 2015

I feel my purchase from Serra was completed only by the efforts of Mr. Fred Ewing. I definitely was going to buy a new GMC Denali and had other attractive offers. Fred's work was rewarded by my decision to buy from Serra.

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Toney

Sep 27, 2015

As always Debbie Deutchse always takes great care of my car and updates me on the status when she is abreast of things. She is an asset to your corporation and I enjoy dealing with her when I have to bring the car in. I am not happy to have to take the car in for repairs but, Debbie makes the whole process better with her GREAT Customer Service and compassion for the customers feelings. The young lady at the cashier's window is usually very kind and considerate. You are usually busy when I come in and she tries to keep things moving as fast as she can to get people out ASAP.

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Donna

Sep 24, 2015

Paul went above and beyond to help with the repair process on my Chevy Sonic...he is a great asset to.your dealership!

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Deborah

Sep 21, 2015

We received great customer service. Richy Scott is an exceptional example of a great service provider. We are never surprised or disappointed.

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William

Sep 20, 2015

When I brought my Camaro in this visit, the girl that came to car to check me in put he clipboard on my hood to write the VIN # down. I recommend NOT doing this to any customers vehicle, especially a 2012 Camaro w/less than 20,000 miles on it! If someone is doing this in front of me, what is being done that I don't see!

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Jonathan

Sep 19, 2015

Todd Ford was my service manager, very friendly and although techs called out and you were backed up he still got me in and out as fast as he could. I only have 10k and it's a 2014 so not much service was needed. Also while I was there my salesman Mark Musgrave came over to talk. You don't feel like you're just a sale when you come back to the facility. Your staff is excellent, and facility is very accommodating.

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Michael

Sep 19, 2015

Rob Hardy, and Serra Chevrolet are class acts. I was treated fairly, respectfully and like a valued customer from the moment I drove on the lot. There were no car salesman games , no messing around. I got a great deal on a great car in minutes. Then, I dealt with the service department. Todd Ford, and the ladies and gentlemen I dealt with were consummate professionals. From the way they treated all of the customers they interacted with, to the way they interacted with each other. The team at Serra Chevrolet should be very proud. They are what a dealership should aspire to be. I will be back, because I feel like Serra Chevrolet wants me to come back. They did more than say it, they showed it. They left no doubt in my mind that they valued my time and business.

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Edward

Sep 17, 2015

Service was great however I do think finger prints and smears should be wipe off your vehicle hood when service is complete. That was a little disappointing.

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Jonathan

Sep 17, 2015

What made this to be perfect was after I bought the truck Fred sat my wife in the truck and showed her every detail of the truck. I have bought five cars and this by far was my best experience especially knowing that Fred new all the details of this truck. He is what made me by this truck rather than staying with my local dealer.

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Michelle

Sep 15, 2015

I came in for an oil changed, had excellent service, they also rotated my tires for me and I left more than satisfied :)

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Dennis

Sep 14, 2015

Quick oil change on Saturday because Friday was a four hour wait. Saturday took from 8:30 to 11:40. Biggest disappointment was waiting on paperwork - 25 minutes from when they parked it outside!

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Nancy

Sep 11, 2015

Friendly, caring, offered appointment and gave me a loaner car. Repairs were completed without delay. Estimate was issued quickly. Communication with me was excellent.

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Dwight

Sep 10, 2015

R.T. is a wonderful salesman. I believe that he was working for me. He found me the truck that I needed at my budget. The finance office was extremely friendly and easy.

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Lance

Sep 9, 2015

Jim Shreves created a great experience from beginning to end. He helped us hone in on a vehicle quickly, came back with a deal that met all our needs and objectives and guided us throughout the entire process.No games. No pressure. No hassle.I can't say enough about the great job that he did.

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Donna

Aug 31, 2015

The entire car purchase experience went quite well. My salesman, Mr. Leonardo, was very thorough, informative, courteous and professional. His assistance made all the difference, making what could have been a daunting chore into a successful car purchase.

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Susan

Aug 30, 2015

Everyone is wonderful . Couldn't ask for friendlier more helpful staff. Sales , finance and service are the best. Definitely will recommend .

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Jennifer

Aug 27, 2015

I did not feel pressured to buy anything. TR was great about listening to what I wanted and didn't want in a vehicle, then he found the one that he thought best fit my expectations and let me look at it and drive it to see how I felt about it.

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Robert

Aug 27, 2015

We were greeted and treated as beautifully as the term "Southern Hospitlity" implies by Mr. Leonardo. (TR). We were very impressed with the vehicles and his patience with us. However, we were disappointed to find after purchasing the Encore " loaded to the hilt"as TR described during our test drive, did not include the Crash Response option, that he said during test drive that it did.

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Darron

Aug 26, 2015

Bobby Harrison did an excellent job. I would highly recommend him and your dealership for anyone's automobile purchase. I had a wonderful experience in my dealings with this dealership.

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David

Aug 22, 2015

I came in for routine maintenance. Someone immediately took my information. I was sent to Greg McNeil who normally handles my repairs/maintenance. He sent me to the lounge. My 2014 Malibu was serviced within an hour, and I was called to the cashier's window.

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Shawn

Aug 21, 2015

My buying experience was excellent. Not only were they courteous and professional during the sale, but they continue to be willing to meet any and every need here after. I will definitely be a continued patron in the future.

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Sandra

Aug 19, 2015

My 2011 Chevy Impala would not go in gear. I got On Star to bring a tow truck and they delivered the car to Serra. When it was taken in, the mechanic got it in gear the first time, and the problem he said could have possibly been b.c it was sitting on a small rise of a hill at an angle. However, the tow truck driver from Interstate was also unable to get the car to go into drive, and he seemed to think too there was a problem. They were all most helpful, at Serra, as well as the tow truck driver, and they all addressed the issue quickly.

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Joe

Aug 12, 2015

My salesman Steve Dolan was very helpful and guided me through the process very well. I do hope he sends me my emails on my car so I can know how to operate everything properly.

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Regina

Aug 12, 2015

Our salesman, Jim Shreves, is truly a man of his word and I will be sure to send anyone that I know is shopping for a new vehicle his way. It was a pleasure doing business with him!!!

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Robert

Aug 12, 2015

I appreciate the good service and hospitality from everyone at Serra Chevrolet. I had anticipated the repair of my vehicle taking longer, but to my surprise; the technicians had my vehicle ready in a timely manner. Thanks!

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Jerry

Aug 10, 2015

Excellent service every time. Everyone is friendly and go out of their way to accommodate you. We always take our vehicles there for service and recommend them to everyone.

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Martha

Aug 10, 2015

Very good with all aspects of leasing another car through Serra. Treated with respect and felt no pressure in dealing with my salesman, Bobby Harrison.

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George

Aug 8, 2015

Stephen Holloway GREAT salesman for your Dealership! Follow up excellent ! Delivery of car was very informed ! Also Carol Hampton in finance and insurance was so good! Hated not to buy in our town , but your dealership offered us more!! THANKS AGAIN George & Patsy Ketch

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James

Aug 8, 2015

Always a Great Experience at Serra Service Department. The Service Lane Employees always greet you with a smile and get you in and out in quick.

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Jaime

Aug 5, 2015

It was the best experience I have had at a dealership in Nashville. My salesperson Fred Ewing was extremely helpful and knowledgeable. He got me the best deal on my leased Buick that I could ever have. I appreciate it and love my Buick Encore.

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Lee Roy

Aug 4, 2015

Let me just start off by saying Richy Scott is a very noble and well respected service advisor, who will not stop until it's right. I had an ongoing Bluetooth headset issue. I have bought and done business with Serra, and Richy Scott always handled my service requests. He is very personable, knowledgable, and very eager to resolve the issue, no matter what or the cost. He is a winning team member, and deserves the very best accolades for his continued performance. As long as Richy is on your service team, I will keep bringing my vehicle back, continuously. He strives for service, quality, affordability, and perfection. This man is the epitome of what a seasoned service advisor should be and do. Our Bluetooth has been removed, after taking it to multiple dealerships, over the last 8 months. Do not take this lightly, and do not let him slip away from Serra, ever. Respectfully,Lee Roy W. Young*

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Martha

Aug 2, 2015

Our salesperson, Bobby Harrison, was very professional, understood what kind of vehicle we were interested in, and was able to answer any questions we asked to our satisfaction.

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Michael

Aug 1, 2015

I own a 15 year old tahoe with 235000 plus miles and the service department espically my advisor greg mcneil, and the guys in the body shop handled my rig like it was a new vehicle, means alot to me and i will always recommend and continue to have serra chevrolet nashvile as my dealership. Another note i am poud to see our nations flag have such a presence, its heartwarming to see from anywhere near the facility. Thank you Serra Nashville!!

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Mariland

Jul 31, 2015

Always met with a smile and how can we help. Updated on progress and what can be done and what can wait. I appreciate that since I am on a limited budget. Suzanne Keene is the Service Consultant that I depend on. She is great.

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Tom

Jul 31, 2015

I didn't have to wait that long for what I came in for.The lady that helped me was nice and answered all my questions.

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Wisdom

Jul 30, 2015

Serra Chevrolet had, by far, the best customer service I have ever dealt with. The car dealer was simple, direct, and knew what he was talking about. I would definitely recommend anyone to purchase their vehicle from Serra Chevrolet in Nashville, TN.

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Kenneth

Jul 29, 2015

As always you guys rock, I got a late start getting my vehicle in for service. In and out like I expected, thank you!!!

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Michael

Jul 27, 2015

Very helpful. Let me know if any thing was wrong with my vehicle. Have all work done at at the dealer serra Chevy

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John

Jul 23, 2015

Great visit very nice people very clean nice tv plenty of water to drink good pop corn lots of cars and trucks to look at.

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Tasha

Jul 22, 2015

I came in to get an oil change and a tire rotation and my visor was broken so they replaced it also. Brian Hancock was a pleasure to work with and he took care of everything in a timely manner. He is a great Service Consultant.

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Freida

Jul 21, 2015

They gave me a ride down the street and once my car was ready they couldn't find a driver so one of the guys Ricky ?? I think was his name - jumped in van and just came got me. He was awesome.

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Horace

Jul 21, 2015

Richy Scott was my warranty adviser at Serra, he is "GREAT", he is very knowledgeable, cares about the customer and their issue and very detailed about the resolution in a timely manner !!!!!! " GREAT JOB RICHY SCOTT " !!!!!!!!!!!!!!!!!!!!!

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QUEYONCE

Jul 19, 2015

I BOUGHT A CAR CASH NEEDED AN ENGINE LESS THAN MONTH WILL NOT RECOMMEND ANYONE EVER!!! WORST SERVICE IN MY LIFE! ! NEVER WILL I GO BACK

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Deborah

Jul 18, 2015

Suzanne and Ed are the best. I am always happy with all my services I receive at Serra. I wouldn't go anywhere else!

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William

Jul 18, 2015

I am very satisfied with my experience at Serra. I did have to wait almost 2 hours for just an oil change.

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Bryan B.

Jul 17, 2015

After purchasing three cars from Chad Waggoner I must say I am very happy with each experience I have had with Serra and Chad. I would refer him to friends and family alike. You can count on him to be professional in every way. It has been a little bit since my last dealing with Chad and I just wanted to be sure of my complete happiness before I left a review. In doing so I am completely sure the review I'm leaving is honest and fair.

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Cathey

Jul 17, 2015

Had the best sales person on the planet Terry Maddox was just the best. He was very helpful and so well informed

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Jo

Jul 16, 2015

The first salesperson gave me erroneous information about the car I had selected; i.e., reversible front headrests and a storage drawer under the passenger seat which was not the case. Also since the color I wanted was not on the lot, I asked if he could find one. After three days when I had not heard from him, I went back to the dealership and worked with another salesman and the experience was great. The Fiance Manager worked really hard on her end. While the buying process could have been handled differently at the onset, I am very satisfied with the vehicle I selected in spite of no storage drawer and no reversible headrests.

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Rebecca

Jul 13, 2015

The service tech that I had was just great. He went beyond what was expected to be sure I was satisfied and I am.

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Amy

Jul 12, 2015

On the day that I went to get my car serviced, it started pouring outside while waiting for my car. Once my car was done, one of your employees brought my car in the garage instead of lining it up outside. It was the most thoughtful thing ever considering I had my two year daughter with me and it was pouring outside. Thank you so much for that, you really helped out this mom :)

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Dalgua

Jul 12, 2015

I was pleased with the fact that my salesman, Jason, did not use any high pressure tactics to try and sell me a vehicle. He understood what I wanted and showed me several vehicles that met my needs. He did not try to push one vehicle on me, but instead answered any questions I had and let me make my own decisions.

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Randall

Jul 12, 2015

As always our salesman did everything he could to find the vehicle we were looking for. We are very pleased with our new Traverse!

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Michelle

Jul 11, 2015

Buying the car was great, but I've been contacted every day since in one form or another and that's getting real old

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Renee

Jul 10, 2015

From the time I emailed to inquiry about a recall on our new vehicle to the time we drove away after all had been done, everyone was friendly and helpful. My husband and I came back the next day for oil changes in two of our cars, again same awesome service and friendly staff!!!!

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Jimmy

Jul 9, 2015

My salesman Mark Musgrove is a big asset to your dealership. He is a big reason I traded with Serra Chevrolet.....

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Juanita

Jul 7, 2015

Your sales rep - Steven Dolan - did an excellent job! I bought two vehicles this week - and both deals were worked honestly and provided us with the value we have come to expect from General Motors dealerships. We also appreciate your affiliation with USAA. Thank you!

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Richard

Jul 7, 2015

Sierra Auto Dealership of Nashville,A++,from sales to service.great teamwork keeping the customer #1,on purchasing my new 2015 Buick Encore, from them-Thanks,Richard of Hendersonville,Tn.-RJM.

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David

Jul 3, 2015

Excellent service by all. Sales associate, Ken Hayes was very knowledgeable and extremely helpful in the selection process. Management went the extra mile to close this transaction.

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Jennifer

Jul 2, 2015

Only had my oil changed but the price is the lowest I have seen in Nashville for an oil change.

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Patsy

Jul 2, 2015

Suzanne is great! Not only was she very helpful and personable with me, but I personally witnessed her going beyond her customer service duties with another person who was waiting for their car (and had 1 toddler and twin babies). Suzanne helped carry her stuff and also helped get the toddler to their car. She has exemplified exceptional service each time I have visited Serra.

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Tami

Jul 2, 2015

Suzanne (service writer) was the best! Went above and beyond to get my truck fixed with warranty work. Even though you are not the most convenient dealership for me to go to, I will come back in the future.

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Kevin

Jun 29, 2015

Had no problems and was in and out quickly. They even got my daughter's car in for service the next day and she was from out of state.

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Forestine

Jun 27, 2015

I love my relationship with my service representative Greg McNeil. Whenever I call to bring in my car, Greg always makes a way for me to come in when it is most convenient for me. I appreciate having dealt with him for the past three or four years. I like him very much!

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James

Jun 27, 2015

This was our second vehicle purchase from Serra and specifically Ken Hayes. We have been treated with the utmost respect, there has never been any pressure and only helpful assistance in our decision process. While we were treated excellently by our previous dealer - in IL. who we dealt with for over 37 years Serra has earned our trust and made us feel just as at home as we were there!

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Rick

Jun 27, 2015

I came into the dealership expecting the normal, everyone acting as they were robots trained by another robot. I was quite surprised Greg McNeil was extremely friendly and educated about anything I had questions about. I had some fairly major repairs so I was there for a couple hours and had a couple minor conversations with Greg and now not only consider him my service professional but feel as though he's a true friend. Thanks Greg! Great job

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Ronald

Jun 26, 2015

Jason Dutton in sales is very professional, patient, and above all not pushy. We made a purchase by listening to his suggestions and ended up with more than we thought would be possible.

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Jane

Jun 24, 2015

the guys and staff are great, professional and organized! The customer waiting lounge ROCKS!!! i mean, fresh donuts!!!! How can you go wrong! and having a TV to watch in a clean comfortable area is so nice. Only negative was that the coffee was out! I did squeeze out a half cup though!

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Jeff

Jun 23, 2015

I dealt with Steven Holloway, he was honest with all my questions and made sure what I wanted was taken care of, and not what the dealership wanted! That is good business, these days customer service is out the window, but Steven provided excellent service!! You need more Stevens in this world!

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Richard

Jun 19, 2015

AS,a Disabled Vietnam Veteran,your dealership from my wife&me is a A++,Barry Carver,Gerry Daniels,ED Zender,Chris Holt&Carol Hampton,are all great TEAMPLAYERS,keeping the customer 1st.Keep up your great work.I am looking forward on picking up my new CHEVY 2015,later today on 06-19-15-Thanks-Richard of Hendersonville,Tn-RJM..

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Angela

Jun 18, 2015

I came up with no appointment and was waiting on right then and my problem was taken care of and I like that.i will always come there for my needs. Everyone treated me with respect.

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Tonya

Jun 18, 2015

I went in knowing what I wanted and needed and they made it happen. Very friendly service informative and respectful.

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Melinda

Jun 16, 2015

Serra Chevrolet gave me the best car buying experience! They helped me every step of the way and did everything they could to make it a smooth and easy process.

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Keith

Jun 14, 2015

I have bought/leased Chevrolets and GMCs from Tom Bannen/Serra for many years. Sales personnel and service department people are always professional, courteous and helpful. I don't plan to go anywhere else.

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Perry

Jun 14, 2015

I was met by the service rep, and greeted warmly. He took my information, and also advised me on an upcoming service which he recommended to improve the performance of my auto.I was very pleased at the experience.

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Mark

Jun 11, 2015

As always, we enjoy doing business at this Chevrolet dealership. Our saleman was great and so was the business manager. My only complaint is that it took so long. We were there 3 1/2 hours.

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James

Jun 10, 2015

Fairly quick oil change and rotation for a Saturday morning, very busy. Also, Touie informed me of an issue that I needed to get repaired soon with an out the door estimated cost, liked that, very matter of fact.

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Tammytha

Jun 10, 2015

We have worked with Ken Hayes for many many years. He has always been very kind, patient, and direct. I would highly recommend him to my family and friends.

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Judy

Jun 9, 2015

I was shopping early before the dealership opened their was a salesman walking around Mr Robert Harrison, he approached me with no pressure what so ever i liked that he gave me time to shop and was very helpful in my decision making.

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Mike

Jun 6, 2015

Suzanne (service advisor) and Ed (service manager) addressed all the issues on my vehicle and were very efficient. Excellent customer service experience!

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Ronald

Jun 6, 2015

Dropped off my car for routine service and a recall and was told it would take several hours due to a busier than usual day. MY car was done in 1.5 hours and all work was completed. The service advisor also said I "might" be eligible for a rebate on service due to the "doubling" of the recall, which was on the software for the electric parking brake.

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Carolyn

Jun 2, 2015

Had a seemingly impossible situation on trying to work a 2 for 1 trade with tons of negative equity. I was able to get a deal done to satisfaction. Compromise was and is always necessary, but I am happy with the outcome.

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Robert

Jun 2, 2015

TR, my salesman, was friendly and helpful. My experience with the accounting dept. was equally excellent. We were having our fourth grandchild and the staff response swiftly but thoroughly.

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Whitney

Jun 2, 2015

We have never purchased a new vehicle so quickly or easily. From the first internet inquiry to the time we were handed the keys, it was a fabulous experience.

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Gene

Jun 1, 2015

I made a decision to move forward on the changes based on my research on Online forum's even though the Dealership was not able to do a firm diagnosis of the problem. Turned out to be correct. Thank you Debbie.

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Jodi

May 27, 2015

Service was free because it was first oil change which I loved. I was concerned that I would not be able to get because I was stuck in Nashville traffic coming to get and accommodations were made so I could get which I was really grateful for. Team is awesome!

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Edward

May 24, 2015

Debbie, my service consultant was terrific ! She kept me informed regularly about the repair status of my truck through this rodent damage deal and that was very good customer relations - I doubt a lot of dealer's Service Dept. personnel would be that caring and communicate as well as Debbie did and I certainly thank her for that as well as the mechanic and the body shop as well. Keep up the fine service you provide and it will speak volumes in repeat business for your dealership. Thanks again.

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Carol

May 23, 2015

Greg was extremely helpful with appointing my service and was waiting for me when I pulled in. All went very smoothly and my wait time was minimal.

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Dave

May 19, 2015

Only thing that I didn't like was I was told that I had already used my 4th free oil change and that I had to pay. When my car was bought new there. Oil changed every 5000 miles. I keep all my service paperwork. My car had around 20000 miles this visit so at 5000 each oil change I couldn't have used my 4 free changes. This was my 4th service. They should have seen like i did that that didnt make sense.Checked my paper work after I got back in my car and I was correct I had only had 3 changes prior. So I paid for something I wad told when I bought the car would get for free. I always keep track of all my service and car related paper work and keep them in the car. I would hope they would honor what I found and make my next one free. So really that was the only thing that upset me this visit.

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Ashley

May 18, 2015

I am very busy and I have 2, 2013 vehicles and I needed my oil changed. It was almost 4pm I came with my Camaro. Suzzane got me in and my oil was changed. I then went home and got my GMC truck and brought it and had the oil changed also. Both vehicles done that afternoon. Could not ask for anything better. I have brought some other people there who became customers. I will keep doing business with Serra

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Douglas

May 17, 2015

Brian Hancock is a true asset to Serra. He is always willing to go the extra mile and it is great dealing with him. Thanks!!

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Edward

May 15, 2015

Brian Hancock was our Service Consultant. He did a great job. Car was ready in one hour. He help me about the window washers

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Rita

May 13, 2015

THE ADVISOR MET ME AT MY CAR WITH A SMILE ON HIS FACE AND ASKED WHAT COULD THEY DO FOR ME TODAY. THERE WAS NO WAIT TIME FOR ME TO GO ON WITH MY DAY.

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James

May 12, 2015

Place is AWESOME!! They really care about their customers. Oil changes take awhile, but at $14.95 what else would you expect? If McDonalds sold burgers for a dime, you'd have to wait in line awhile for those also! Love the people and the service manager actually took time to talk about my experience with me before I left. VERY impressive.

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Randy

May 2, 2015

it was awesome was welcomed as soon as I came through the door and a salesman was with me in no time. From salesman to manager to finance I was treated with great respect. will for sure do business here again.

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Mark

May 1, 2015

My usual service advisor (Suzanne Keene) was out and I used Richy Scott, who was exemplary. Very fast repair and he kept my new Corvette Convertible inside at night as I requested. That was important to me and he made sure it happened and that nobody that could not drive a manual transmission could drive it. I felt very comfortable with James driving my car. All good people who take time to do it right the first time.

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Janice

Apr 26, 2015

Best experience I my entire life. Great customer service and my vehicle is working better than when it was new.

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Charlie

Apr 25, 2015

The rear view mirror fell off the windshield. I took the vehicle in and they reinstalled it within an hour and a half (more or less). My question to GM is - Why is there not a better way to install these mirrors in the factory? You are using the same methods that were in use in the '50s and todays mirrors are so much heavier.

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Jacob

Apr 25, 2015

Everyone I met was very professional and friendly, I greatly enjoyed my experience and anticipate coming here in the future.

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Alvin

Apr 23, 2015

I've had several experiences in the last few weeks. First was an oil change and tire rotation. I also had some warranty issues dealt with. Both experiences were fantastic.

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Iris

Apr 23, 2015

My car had to stay in the repair shop over night but was under warranty. Suzanne was great in explaining the details of issues pertaining to my car and setting up the rental car. Suzanne has always helped me with all issues pertaining to my car.She kept calling me with updates on when I can pick up car.

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Maria

Apr 23, 2015

It started out awful, then it improved. Originally, I left my car for 3 days for approx 3 hrs of work, but they gave my parts to someone else. I had to wait another wk and half to have another set of parts sent for my car. When they had me come back, they actually took care of me.

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Arthur

Apr 22, 2015

Serra was the 7th Chevrolet Dealership I have had Smart Care oil change done in our travels across the country. It was one fastest times.Thank you

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Steven

Apr 22, 2015

Everything went as promised. I was informed of an approximate time that my vehicle would be ready and chose to wait in the customer lounge. Thanks to your great wi-fi connection, I was able to get my work done while I waited, and my vehicle was ready a few minutes earlier than promised.

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Mikeal

Apr 17, 2015

Had a great experience at Serra. This is my second car from that dealership and I look forward to buying there again in the future. The dealer was extremly helpful and knowledgable about the vehicles and helped me to find the perfect car at a great price.

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Lewis

Apr 14, 2015

We came down from bowling green ky to get our oil changed in my wife's Equalnox no problems the only thing it took a little longer this, But everything was great.

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Tanya

Apr 14, 2015

I came in on a Saturday morning and talked with people in the waiting room. I got an oil change. I forgot to ask about a new seatbelt lock and an alignment estimate. I did not mind waiting for good service.

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Robert

Apr 13, 2015

When I w always very as there to get my .oil changed, I always ask for Suzanne. She is always very helpful and courteous. She makes sure everything is done right. I always recommend seeing Suzanne when I need something done in the service department. Thanks, Joyce Crowder

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Curtis

Apr 12, 2015

Chad Yates is a great salesman. We actually had fun purchasing our car. Chad said he could beat any other dealer and he was right.

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Robert

Apr 12, 2015

Good. Your tech spotted a damaged wire harness thatwould have caused trouble soon. I have had service donehere and have bought vehicles here for over 30 years.

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James

Apr 10, 2015

Service was excellent as was everyone we delt with from the service writer to the shuttle drivers who took us to and from breakfast which we enjoyed while our car was serviced.

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Matthew

Apr 8, 2015

Both times that I've been there for oil changes, the wait time was acceptable. And your waiting area is quite comfortable.

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Brian

Apr 7, 2015

I always ask for and work with Brian Hancock. He is great and always makes the experience positive for us.

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Jordan

Apr 3, 2015

A relatively painless buying experience. Harvey was quick to offer a test drive and knew the car well. No complaints.

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Russell G Judith A

Apr 2, 2015

service personel very friendly and knowledgeable they had great donuts and coffee, repairs were made in a reasonable time and so far were made as expected

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Kaycee

Apr 1, 2015

I really appreciated Barry ( I believe the owner's name ) taking the time to sit down with me to discuss what my exact needs were. The salesperson whom assisted me in finding my car, Seth, was very hands on and delivered everything I asked for. I was a bit disappointed in the first, several offers I received. But after negotiation, the pricing was adjusted to a monthly payment I was comfortable with. Carol, in Finance, was phenomenal! She explained every paper I signed, and made the process very easy! Seth went out of his way to show me all of the details of my car before I left. The only complaint I have was my car seemed to be detailed and cleaned in a hurry, as I found French fries under the seats, and soda stains on the back of the passenger seat and leather to the stick shift.

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Susan

Mar 30, 2015

Paul was our technician today and he really listened and explained things. He represents the brand very well. James was the one who brought the car to me and he is always pleasant and his smile is infectious.

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Jerry

Mar 29, 2015

We have purchased 2 cars from Bobby Harrison now and the experience has been most enjoyable, Normally I hate buying new cars but Bobby makes it an experience you can look forward to, as it should be. I always feel he will do all he can for us.

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Melissa

Mar 29, 2015

From the first email and phone call with Katherine to the pleasant sales experience with Johnny, my experience with Serra has been nothing but positive. I got the car I was looking for at a better than expected price. I couldn't have asked for more.

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Darlene

Mar 28, 2015

Car was done on time, in fact ahead of time quoted.Also Gentleman that checked me in told me how to have yourdealership help me with checking the oil, that I think the car is using too much of, for free.

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Cortney

Mar 26, 2015

Mark Musgrove, Craig Armstrong and Melissa Bozeman were GREAT!!! Any future purchases made by me will be from them and them only. Any family or friends will be referred to them as well.

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ep organized

Mar 26, 2015

Go some where else! Took my car in for a recall notice and they broke the door panel which is out of production so they wrote me a check. 2nd visit, another recall notice they pulled the brake wiring so hard it created a short which to me 4 months to find.

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Robert

Mar 25, 2015

Chuck Bobinger runs an excellent body shop at Serra Chevrolet with employees that are all focused on doing work that is second to none. This is the only place that I do business with on body work.

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Mark

Mar 24, 2015

I was treated with respect and dignity....which has been a rare experience in a car dealership. The very first offer they made to me was very fair. They gave me 4,000 more for my trade than any other dealership I had been too.They are taking care of adding some things to my truck (5th wheel). The only concern now is getting the vehicle back before a big upcoming trip I have planned. I am hoping they will deliver no later than tomorrow.

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Tammy

Mar 24, 2015

Very nice waiting area. Customer service polite and professional. All service done in a timely manner. Will definately go there again.

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Dixie

Mar 18, 2015

Serra has moved their cashier window from the waiting room to the service area. It was much more convenient for the customer when it was in the waiting area.

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Robert

Mar 18, 2015

Transmission went out as I was passing through Nashville. Your team did an excellent job of not only taking care of the problem and assuring that I could return to Memphis that night but keeping me informed all along the way with status updates. The use of a loaner car while in Nashville also was a welcome surprise and this allowed me to visit clients and make what was otherwise an unscheduled stop a productive day. My thanks goes to the service team for spending the day working on the car to assure I could get home that night. Best service I have ever received from any dealership.

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Charles

Mar 13, 2015

I was greeted promptly as well as serviced the same. My instructions were followed to the letter and my truck was ready when i came back to get it.

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Harry

Mar 13, 2015

Your Service Advisor did a great job of listening and making sure it all got done and done before promised. Even gave me my truck back a whole lot cleaner than when he got it

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Paul

Mar 13, 2015

I was extremely pleased, as usual. Everyone there is very professional and friendly. They genuinely strive to make you feel important.

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Carmen

Mar 11, 2015

Dealership was nice, clean and everyone was friendly. We worked with Daniel and was very impressed with his ability to work with us and provide all the necessary information as requested. Highly recommend working with him in the future.

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Edward

Mar 11, 2015

My experience at the dealership is always good. I mainly go to service my truck. They give you a waiting time frame, but I never feel that I have really waited the wait time.

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Kim

Mar 11, 2015

I went in for an oil change and tire rotation and thats what I got. Unlike my experience at Firestone where they tried to insist I had almost $800.00 worth of things wrong with my Chevy.

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Charlie

Mar 10, 2015

Not much to say. I was kept informed of the progress of the requested service including findings and recommended work which I approved. I was treated with respect and kept informed. Not sure if one can expect any more.

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Susan

Mar 3, 2015

Everything with the service was good as always. The problem was checking out. I saw my car brought out and was not called to checkout. I went to the checkout counter after waiting for 15 minutes and was told my paperwork had not been brought up. I waited again till more than 20-25 minutes after my car was brought out and again was told my paperwork was not there and to check with the service advisor. When I checked with him he finally realized my paperwork was laying on his desk because he had moved due to computer issues. It was raining and I had to ask that they bring my vehicle to me in the service lane instead of me having to go out in the rain to get my car, I would think this is something that you should do for all customers if it is raining.

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John

Mar 2, 2015

Great people! I hated going to a car dealership until I started coming to Serra! Thanks for taking care of me and my car.

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Melissa

Mar 2, 2015

It is always a pleasure to do business with Greg McNeil,, thanks for all u do Greg,, Steve and Melissa Wallace

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Ronald

Feb 28, 2015

This service order was a re-repair due to the power seat not functioning after an earlier service visit to perform a Recall on the electric parking brake and oil change and tire rotation. All that was required was a general reset of all control modules, including the power seat module and now all works O.K. Not happy about the re-repair visit as I'm coming from Clarksville, TN.

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Steve

Feb 25, 2015

it took a long time to get us out of the dealership after we reached our agreement. the people in front of us with the finance person took forever, like 2 hours. Charles Townsend was my salesman, he was nice enough. I think in afterthought I paid too much for the vehicle I traded for. I think after the fact, I should have asked to take the vehicle i bought into the shop area for a better look since it was dark and snowing with freezing rain. I am not unhappy with the dealer, more mad at myself for not buying smarter. I doubt i would recommend the dealership to family or friends, its too far away from Knoxville for most to visit.

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Maria

Feb 23, 2015

You took great care of me, unfortunately, I will need to come back for some recall work once you get the parts in.

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Phyllis

Feb 23, 2015

A VERY PLEASANT EXPERIENCE. I CALLED IN ADVANCE TO SEE IF AND MAKE SURE ALL MY ITEMS WERE IN STOCK.THEY WERE AND I DIDN NOT HAVE TOO LONG A WAIT. THE DISTANCE & BATTLING THE ELEMENTS WAS WORTH IT.

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Troy

Feb 19, 2015

Staff was very friendly and helpful. Will definitely be back to purchase if vehicle (if I can transfer my existing balance from Freeland Chevrolet).

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Kevin

Feb 18, 2015

I always get treated great at the service center. Brian Hancock is always ready to assist and makes the experience enjoyable.

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Eddie

Feb 16, 2015

I was treated like a person and not a number. The entire staff was helpful. I want to give a shout out to Jim Shreves and also Paul as you go through the service door. Great Job

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Sara

Feb 15, 2015

As always perfect from the time of arrival to departure. Employees are efficient, and concerned. Service is excellent by all. Please stay the same. Am always confident and and comfortable with all of your service.

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Mark

Feb 11, 2015

Terry Maddox was a very friendly, knowledgeable and helpful salesman. He was the reason I made my purchase at Serra. He returned call and had the information requested and worked very hard to get my business.

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Nina

Feb 11, 2015

Everytime I have been there for service. Everyone there has been very nice to and that is very helpful when I have to be there to get a oil change or any service and now I bought my gmc canyon from Serra and will continue to bring my truck there for service.

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Roderick

Feb 6, 2015

At the advice of my service advisor, what was needed and was repaired.Kinda hurt my pocket but, glad that it was done.

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Danny

Feb 4, 2015

excellent sales man and excellent finance great selection of new vehiicles We found so many great cars it was hard to choose.

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Tracie

Feb 4, 2015

I thought that the sales people were very good and they made the deal happen successfully and they worked with us to meet our terms.

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Andrew

Feb 3, 2015

The issue with my '15 TAHOE is not with SERRA. People and their capabilities are excellent. Problem with my vehicle was that Chevrolet support could not fix my vehicle. Out of 160 cays owned, vehicle was in for 6 visits totaling approximately 50 days. Computer issues that technicians from Detroit got involved with. However, even they, couldn't fix it. Have used this dealership location for over 20 years. Have no intention of switching for maintenance service.

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Paula

Feb 3, 2015

Terry Maddox, my salesman was a joy to work with. He made my car buying experience very easy and enjoyable.

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Robert

Feb 3, 2015

I always enjoy working with Chuck and Keith Bobinger on body work; they will get my business every time. They always make sure the repair is done right the first time.

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Brenda

Feb 2, 2015

The salesman with whom I worked did an excellent job. He was very patient with me and did not try to push me to make a quick decision. As a customer,he made me feel important and valued.

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Jennifer

Feb 1, 2015

I came in that day for your cheap oil change, that is awesome. The only part that sucked was the wait. It was almost 2 hours for a bAsic oil change. I know they wernt doing my truck for that long. I guess during the busiest time of the day maybe you need more people doing the oil changes. Or maybe another suggestion is to keep the repair shop open later? You can sell me a car til 8 but will only work on it til 6??? I don't understand that. A lot of peopke work in Nashville and by the time they make it back to rivergate area it's 5-6 already.

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Sandra

Feb 1, 2015

The salesman did a great job. This review site asks for too much. I already said the salesman a great job.

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Brandon

Jan 30, 2015

I am extremely satisfied. With my vist everyone was very professional and helpful. I was also surprised at how little time I had to spend waiting.

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Dolores

Jan 30, 2015

From the time I purchased my 2014 Camaro from the show room floor, I have been treated first class. From the man that sold me the car, his superior that explained every detail of my new car, the finance guy that took the time to explained the entire transaction in detail and all the service people in the shop that I have been involved with have all been very helpful, understanding, and handled all my questions as though I was their only customer. the lot, showroom and waiting area is spotless and clean. I love how organized the shop is as you pull your car in and the service person is right there is get your information and check the car in. I never have to look for anyone to help me; they are always on top of it. What great service and I do have others to compare with. In the past the service department handled all the work ever done on my corvette and now my Camaro and I'm certain they will continue to all be there to sell me and service my next new vehicle from Serra Chevrolet. I absolutely would not consider going anywhere else.

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Jimmy

Jan 30, 2015

Greg McNeill did a great job of keeping me informed to what was taking place while my Envoy was being repaired.

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Melinda

Jan 28, 2015

It was ok except that they did an oil change that I had already stated I didn't need. So, my car had a second oil change 200 miles after the previous one.

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Michelle

Jan 28, 2015

WAS ABLE TO BRING MY CAR IN THE SAME DAY THE PROBLEM OCCURRED AND IT WAS FIXED THE SAME DAY. THIS WAS THE FIRST ISSUE WITH MY CAR (OTHER THAN ROUTINE MAINTENANCE) AND I'M GLAD CHEVY MADE THE EXPERIENCE EASY.

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Roy

Jan 28, 2015

I came in to get the oil changed and one of my tires was leaking air. Not only did they do the oil change but fixed the leakage of the tire in no time at all.

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Jamie

Jan 27, 2015

Got a problem losing oil and Bryan in service got me set up on a monitoring plan. And it it makes me feel good that they will be able to find the problem

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Perry

Jan 27, 2015

I was met by Service Consultant Greg McNeil, who was extremely helpful checking my car in and when the service was done, he came to the waiting area to let me know my car was ready.

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Charles

Jan 24, 2015

Service was fast but, communication and personal expeience not great. Since Serra took over, the personell does not seem as nice and are hard to get in touch with. They need to leave messages about what calling for, not just to call back. They also need to check messages. Think GM needs to do something about transmission issues. Tons of complaints on line yet, no type of warranty, recall, etc to help with huge cost. Just sucks to plop down $3100 on a repair that shouldn't happen and that apparently is a common issue. On top of that, the door handle on inside was dirty when picked truck up.

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Bruce

Jan 23, 2015

The first time in my 67 years that I've enjoyed buying a new car. I'd definitely recommend Serra Nashville to everyone.

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Betty

Jan 22, 2015

I dealt with service writer Craig He was extremely helpful and it was the best experience I have had at Sierra. He even called me later to make sure everything was ok. I really did appreciate him

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Jamar

Jan 22, 2015

Chad Yates was a very helpful and personable. Glad that he was available when we arrived late that evening. Making a major purchase can sometimes be a not so good experience, but Chad made it a good time.

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Michael

Jan 22, 2015

My service guy, Brian Hancock, was extremely knowledgeable and professional. Only issue is with quality/cost. My auto is av'09 chevy cobalt and with the recalls and not having inventory for ignition issues will cause me to steer clear of any future GM products. Quality and breakage of parts is absolutely horrid...

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Charles

Jan 18, 2015

easy to make appointment and once car was there, the tech took our car in--very efficent and professional, as well as quick in service.

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Ricky

Jan 15, 2015

The cost of my repair was a lot, but the repair was made quickly. A reload of my truck's computer alone may have sufficed but I wasn't given that option. Based on blogs online, many people with the problem I had were given that option and it worked. The blog also said many of them found that the dealers pretty much just follow the repair scripts based on the codes; and mine was such that, to get it repaired there, I had to replace the throttle body and the reload the system. Anyway, so far, the truck is running good and no sign of the original problem so far.

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Marlon

Jan 14, 2015

We worked with Jason Dutton. He was great, very patient, cordial. He was so easy to work with. The process was in no way contentious, but actually fun and comfortable.

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Milton

Jan 10, 2015

Service Consultant, Suzanne Keene was very attentive, and professional. She seem concerned about my vehicle, and advised on what I needed. She was friendly, talkative and made me feel comfortable.

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Jim

Jan 7, 2015

I had a very bad experience with another local GM dealer and needed to find a new shop to take my Volt. My Volt advisor suggested Serra and I was very happy with the service and communication that I experienced.

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Rebecca

Jan 7, 2015

I was kept informed throughout the process of repairing my vehicle. I also received a thank you card on my dashboard upon picking my car up.

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Steven

Jan 7, 2015

was able to make apt for a headlight in my van, I arrived 10 minutes early and they took the van immediately...Service was quick ! I will be back, mainly because i could make an apt and everything was very prompt, as i hate waiting !!

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Carol

Dec 31, 2014

It took them 5 hours for a oil change but they told me that when I first got there they told me that he was 3 hours behind. But over all it still was great.very friendly staff. Even my sales men who sold me my new SUV came over and talked to me.

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Ken

Dec 31, 2014

I had the pleasure to meet Mr. Paul Campbell, an excellent service representative with your company. He is a true professional with top-notch customer service skills. Thank you Mr. Campbell for a great experience!

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Barry

Dec 30, 2014

Very pleasant from start to finish. I have referred your dealerships to many friends in the market for a new car.

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Dawn

Dec 30, 2014

My overall was great . Very friendly and great knowledge. Fast and efficient. I got my car back sooner then expected which is awesome. I was driving to Nashville for service but I'm switching over to Serra for all my needs .

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Dixie

Dec 28, 2014

i appreciate the courtesy van it makes the whole thing much easier to do if you dont have access to a second ride.service got done right ,no worries.

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Maryjo

Dec 19, 2014

Brian Hancock is my service rep and goes out of his way to help me with my 2005 Cadillac STS repair issues. He is friendly, professional and treats me like family... but ALL of the service reps I've met are exceptional. I highly recommend Serra Chevrolet. Merry Christmas

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Karla

Dec 17, 2014

The wait for service was somewhat long, but in all our experience was excellent. I appreciated the coffee, TV, doughnuts and popcorn in the lobby. Everyone was very friendly and efficient. I would definitely reccomend this service to my friends. Thanks to you.

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Michelle

Dec 16, 2014

This was my very first new car buying experience, and Steve Holloway made the process very pleasant. The other staff and technicians have also all been very professional, helpful, and considerate. They have actually made owning a vehicle much more rewarding because they considered to check every aspect of my vehicle to ensure that it's running optimally, even when I didn't specifically mention or request it during the initial intake. During a routine oil change, they rotated and checked the air pressure in my tires, checked all fluid levels, and even kept me informed about the latest news on my vehicle. (You'd be surprised to find out how many others don't do this, or charge you extra for all of this!) I think they definitely go above and beyond the customer's expectations. I am truly satisfied (and still excited!) with my purchase, and I would definitely purchase my next vehicle at this dealership.

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Chris

Dec 14, 2014

Our vehicle had an issue that was still covered under the GM factory warranty. When I called the service department, Paul was very helpful working with us. We had the car towed to Serra and the entire process was painless from there. The vehicle was repaired as quickly as could be expected and Paul gave us regular updates on what had been found wrong with our vehicle, what was being done to fix it, and when it was ready to be picked up. Once we came to pick the vehicle up, there was no hassle with the warranty and everything was covered in full (including the tow charges). Serra (and Paul, in particular) took a bad situation and made it as bearable as possible. I note plan to use them for all service and maintenance work to be done on all of our vehicles.

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Mark

Dec 12, 2014

Replaced the drivers seat cushion and fixed inoperable heated seats. Truck is much more comfortable now. Suzanne Keene and Ken Hayes are very professional and both were very kind and helpful in this visit.

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Karlos

Dec 1, 2014

mark our sales person was extremely helpful with the completion of the sale.hope that when we use the service department the great customerservice continues.

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Nancy

Dec 1, 2014

I have been amazed at the service I get...only one problem...I tried to call the manager and let them know how happy I was and I couldn't get a hold of a manager

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Mark

Nov 29, 2014

Bought a 2014 demo Silverado with 5400 miles on it. The drivers seat collapsed on the left side seat bolster due to the weight of the demo driver it was assigned to. I brought it in to Suzanne and Ed and they agreed and ordered me a new seat. I was very pleased as I like the new truck a lot. Also needed an adjustment to the heated seats which will be done when the new drivers seat comes in.

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Michael

Nov 29, 2014

Made an appointment for 8am to have my truck serviced. That was a waste of time. It still took over 2 hours to have my oil changed. What was the purpose of making the appointment.

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mrsh

Nov 26, 2014

we had problems with our inteliliknk system on our 2014 denali acadia. while we are still disaapointed with the outcome of our issue, we are pleased with the service department attempt to find resolution.

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Lewis

Nov 20, 2014

We live in Bowling Green Ky we came down there to get our oil changed and everything went great. They were very busy and we did not have to wait very long.

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David

Nov 19, 2014

Very happy with the service. I was informed what would be done and what would be checked. The car was ready at time promised

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Jennifer

Nov 19, 2014

Even though we moved here from out of state, thus not purchasing our GM SUV from Serra, the service has always been excellent!

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Michael

Nov 19, 2014

I came in for a simple oil change and it I was at the dealership for over an hour and a half.

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Susan

Nov 19, 2014

I was very pleased by the body work done. This was my first accident and Serra helped me so much. You can't tell where the dent was on my car.

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Frank

Nov 16, 2014

Everything went fine EXCEPT not will to fix a problem that I considered "pre-exsisting"...In the past, I have had problems with the window switches not working and had the switches replaced while under warranty. This time, I told them that ANOTHER window switch was acting up and when it was checked, I was told that it does have a "short" in it but I had to pay $95.00 to have it replaced. Considering that I have had trouble with the other switches in the past, it looks to me that this switch shouldve been replaced also. But I was told "Since its not under warranty any longer....!" Even though I tried to explain to them that I didnt think it was right since the other switches have gone out before (One door-right drivers side rear passenger door was replace twice). I told them to "forget it..I wasnt paying that much when (or since I have to "pay" for it) I can get it done cheaper somewhere else....Anyway..other than that, I guess things went ok!~

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Kelly

Nov 12, 2014

Although you were busier than usual in the service department yesterday, Suzanne got right to me and got me signed in. The wait was not long at all. Will continue to have my Silverado serviced with you all.

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William

Nov 7, 2014

I was having new tires mounted, and Greg worked it out so that I was in and out with minimal delay. Always a pleasure doing business with Greg, and Serra.

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Bryan

Nov 4, 2014

The experience was amazing. The service was great, and I felt very at ease with the big decisions we were making.

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LoisC

Nov 4, 2014

Great service and my car looked better than when I took it in after hitting a deer. They also detailed it for me, which I wasn't expecting.

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Jeffrey

Nov 3, 2014

Suzanne handles my problems with a smile and with results,exactly what I expect from your service dept.She's a professional and I appreciate her approach to the job.

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Pamela

Nov 3, 2014

So far I have been very happy with the service I receive at your dealership. About the only thing I could suggest is having a touchless car wash on site that you could run the cars thru so when you present them back to the customer they are clean. It is something many dealsers do not have but would leave a good impression especially for new owners or those who have previously owned Toyota's

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Donald

Nov 2, 2014

They did what they said they would do and did so in a very timely manner, also within the time range specified.

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Beverley

Nov 1, 2014

I had a small window of opportunity to get my car serviced and called my service writer, Suzanne, and asked if she could get to me right away if I left my office right away. She assured me I could be handled immediately. I was there within 20 minutes and had only a short wait. I was on my way in less than an hour.

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Mahailiah

Oct 31, 2014

wait time was a little long after being told it would take about 15 minutes, but they failed to advise the wait time which was about an hour or more - However I am not complaining just like to know how to plan my hours. Thanks

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Michelle

Oct 31, 2014

very pleased, staff was very polite, they called me with an estimate on fixing a broken item on my vehicle, which cost too much to fix, so I declined. Gave me a copy of completed paper work and what they recommend needs to be replaced or fixed.

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Susan

Oct 30, 2014

Paul (the technician) made me feel welcomed, explained what was going on. He really put me at ease. He is truly an asset to your organization. Of course, Bobby Harrison also checked on me (my vehicle). I'm extremely pleased.

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Joshua

Oct 29, 2014

Debbie has always gone above and beyond to make sure that our vehicle is taken care of. She is a prime example of how customer service should be.

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Sandra

Oct 28, 2014

Mine was a recall on the key fob. I took the letter and the repair took just a bit longer to get written up in the shop, and then to get it repaired than what I expected. I called and asked Serra if I should make an appt, for it, since the letter received said to do so. I was told at Serra, that an an appt. was not necesary; thus then the wait.

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Kara

Oct 25, 2014

I came in for an oil change and to balance and rotate my tires. The service was great and it was done in a timely manner.

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Peggy

Oct 25, 2014

The service was excellent, while you wait there is great coffee and donuts. There is a great TV, you could not ask for anything more.Thank-You

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Deborah

Oct 23, 2014

i was not happy or completely sold on the color that was available, so when it did not show up when promised and i was told they did not know when it would be in..i decided i would cancel the purchase. But, my salesman and the staff at Serra went to bat for me and got me a SUV i am happy and pleased with. I am only waiting on one more thing promised, Chad my saleman told me it should be ready for me to pick by this Friday. The Sales Manager Jerry and Melissa also went beyond what customer service should be. i apprecaite the Dealership and will return in a few years to purchase another if i survive the payments on this one....Customer Service is the most important thing at any Company and Serra has Great Customer Service. The only thing is Chad was suppose to surprise with a gift card in the glove box....LOL

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Beverley

Oct 18, 2014

Following my first oil change, I began noticing small, oily looking spots in my driveway beneath where I generally park my car. When I returned to the dealer the trouble was diagnosed as a loosely attached oil filter. I treated the spots in my driveway with a combination of Dawn dish detergent and ammonia and have had no further issues. My regular parking spot has remained spot free.

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Christopher

Oct 16, 2014

Service was great. Staff was very friendly. But it took around 10 minuets just to get noticed. I stood in the garage for around 5 minuets before anyone asked if I had been helped after I said no the service person said I will get someone to help you. It also took around 2 hours to change the oil in my truck

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David

Oct 16, 2014

Greg is the best. He always tells me exactly what service I need and has the work done right and on time. Your shuttle van driver James is always friendly and very helpful.

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RB

Oct 16, 2014

i purchased a truck from this dealer. great experience i also recently had service work and the experience was awesome

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Sandra

Oct 16, 2014

My 2011 Chevy Impala was brought becaus of the recall on the company problem with the ignition and keys. The work was done quickly, and I was pleased to get this minor adjustment taken care of so soon.

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Yuliana

Oct 15, 2014

I normally have a good experience but wish there was a little more communication between the cashier and the service consultants.. she doesnt know much of what is going on.. not a good attitude and her spanish is so poor that its hard to communicate with her

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David

Oct 12, 2014

Brian handled everything like a pro. He knows his stuff and is also personable. I will ask for him in the future

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Michael

Oct 12, 2014

As always, the service and level of quality Brian provided my wife and I was exceptional. Repairs were completely quickly and thoroughly, communication was frequent and in-depth, and all issues were resolved without a problem. The level of service and the type of experience Brian delivers is the reason that we bypass the Buick dealership a few miles away from our house and make the trip out to Serra for all of our needs. All vehicles will have issues sooner or later, it is just the nature of the beast, but with the way we've been treated and our issues have been handled, I can safely say that I won't be going anywhere else for my future vehicle purchases and service.

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Ashley

Oct 11, 2014

needed my oil changed in my Camaro, I took my car in and in about an hour I had my car back. Could not ask for anything better. You guys are great.

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Louise

Oct 10, 2014

Everyone was really friendly and nice.Staff were exceptionally friendly and accommodating. BUT I called the day before to set up a time to come in for oil change and tire rotation they told me 10:30 - I thought I had an appointment not just a suggested time to come in. I was waiting 2 1/2 hours for my car to be ready. Which I felt was really long especially since the woman I sat with came more than an hour after me and got her car at the same time. She was there for oil change service also. I bought a certified used car I just hope that paying customers are not put before those with pre contracted oil change and rotation as wait was much longer than the hour I was told. Would expect more timely service since I had called the day before and was given an approximate wait time when I handed over the keys. Once again there is no fault to be placed with all the really nice people that I interacted with. Maybe wait system needs to be reviewed and when things run over I should have been called and updated. The people at the cash desk just said it wasn't ready on the 2 times I checked.

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Kendra

Oct 9, 2014

Had to take my car for repairs within a month of purchasing it. While the circumstances were not favorable, the staff was very friendly, informative and overall caring. They took care of my car in a timely matter and repaired everything exactly the way it originally was. I left with a huge smile on my face. Big thanks to Keith Bobinger! He is amazing and his customer service is impeccable.

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James

Oct 4, 2014

Bobby Harrison takes care of his people and you can depend on what he tells you.Barry(the general manger) also cares about the people that come in to SERRA.

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Betty

Oct 2, 2014

everyone is so friendly,helpful and down to earth. They keep me updated on upcoming service,they don't try to push anything down my throat like other places have. I will NEVER go any where else for service or my next vehicle,Serra's staff seems so much happier than when it was under the old name. Thanks Serra Service!!

DE

D. Erickson

Oct 2, 2014

the sales manager nick hunter lied to me about what the 1500 chev truck would pull and i got a letter from g m and they said i couldn,t pull my camper with what they sold me . i contacted customer relationship man and the owner partner and nobody would help me. they said they would trade me year for year and 10,000 difference. this is some kind of dealership. D Erickson castalian springs tn

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Raymond

Sep 30, 2014

Oil change and installed a recall fix . After the fix, I had to take it back as the tech did not connect something correctly. But, they corrected it and all is well.

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Julie

Sep 29, 2014

I've never taken my vehicle during a lunch hour. I was there longer than expected but did not call ahead. I fired up my laptop in the waiting room so not a big deal. Great customer service as always.

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Robert

Sep 28, 2014

Travis Jones was very helpful in guiding us through the process and helping us find the best car to fit our needs.

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Shonte

Sep 24, 2014

The service was outstanding and they attended to my problem quickly. My service lady took great care of me and was so nice and professional the whole time thanks Suzanne your the best.

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David

Sep 19, 2014

Routine service stop was done in a timely manner. I was provided a comfortable place to watch TV while I waited for the service to be completed.

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Charles

Sep 18, 2014

I have purchased 3 vehicles in the last year from Serra, need I say anything more? The biggest reason I keep coming back is Melisa Boesman. She was my original point of contact when I first came in. She is a wonderful asset to your company. Ken Hayes is my PREFERRED salesman and when I come back or send someone in it will be for him. Chuck Bobinger in the body shop took great care of not only me but my new truck to fix a minor defect in the paint. I am very impressed with the speed and efficiency of this department. The entire staff has always treated me well which is why I keep coming back.

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Jennie

Sep 18, 2014

Everyone was nice. They had a section in the waiting area that was kid friendly. That was a major plus because I had my daughter with me..I didn't feel uncomfortable because it was in a little room not disturbing others.

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Debra

Sep 16, 2014

GREG WAS VERY HELPFUL AND QUICK TO GET ME CHECKED IN. THE LOUNGE AND EVEN SALES PERSONS CAME IN TO SERVE US DOUGHNUTS, COFFEE, AND WATER. THE MOST IMPORTANT PART WAS I GOT MY PROBLEM FIXED THAT DAY.

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JimFC

Sep 16, 2014

Good service, friendly, knowledgeable people. my sales representative was very helpful and patient with us. I rate him at 100%

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Erin

Sep 10, 2014

This is the first time in many visits that I haven't felt like a burden! The service man was completely nice and patient even though I could see how busy he was. Thanks!!

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Renee

Sep 5, 2014

Keith in the body shop, is such a professional. He not only is extremely knowledgeable, but went above and beyond to make sure what he said would happen. What a lost art- customer service!!! In today's world, sometimes people lose the human touch, great job!

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utjp74

Sep 4, 2014

Over the years I have purchased numerous cars and trucks from (Tom Bannen & Earl Dunn) which are both now doing business under the Serra name. I can assure you they follow the same values as both Mr. Bannen & Mr. Dunn did during their years in the car business which is standing behind the product after the sale!To me true customer service doesn't end when the paperwork is signed......it continues after the sale - the folks at Serra believe that also! Go see Rob Hardy because he is a True Professional!!!

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Carol

Sep 3, 2014

Came in for an oil change, tire rotation and needed to have 2 tires looked at for possible nails in them/leaks. They did a good job. I love that they have coffee, donuts, and water, but would really like it they added a few tea bags and some hot water to the customer lounge (I wasn't the only one looking)

PF

Perla F

Sep 3, 2014

EXCELLENT SERVICE, GREAT CUSTOMER SERVICE,THEY MAKE ME FEEL LIKE ONE OF THEIR FAMILY,RICKY SCOTT IS A EXCELLENT SERVICE ADVICER, HE KEEP ME INFORM ON EVERYTHING GOING ON WITH MY CAR.

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Darrell

Aug 31, 2014

I came for a general recall. They replaced my ignition. Was and okay mainly because you provide wifi to better distract Your guest

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Sherri

Aug 31, 2014

Greg McNeil is my service advisor. He is always so helpful and works around my schedule to get my Camaro in for service or repair. I have his number in my cell phone and know that I can call him anytime I need to take my car to the dealership.

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Jeremy

Aug 29, 2014

The mechanics were very nice and friendly, and even gave me an extra key. My only complaint is that my wife came to pick me up while they were working on my car. I gave them my cell number and they told me they would call me. About 4 hours later I still hadn't received my call. Out of frustration we returned to see my car parked in the lot. I asked why I didn't receive the call and they told me they announced my name in the waiting room but never called. I never had that happen before and was a bit irritated.

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Bobby

Aug 26, 2014

I did not have any issues with my visit, the time required that I was given was basically accurate so my wait was acceptable. I could tell that the dealership is focused on Customer care.

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George

Aug 26, 2014

Great service and attention through the sale, purchase and delivery. An excellent experience...and a great deal and a great car! Thanks Chuck!

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Robert

Aug 26, 2014

On my service report it was checked that I needed a tire rotation. I was suppose to have one done. I asked the service advisor about it. He said it was done. I'm not sure if it was or not. If it was it should of been marked done.

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Paula

Aug 25, 2014

The salesman was great, however, the car was on flat empty, my trade in had a half a tank, so that upset me, then, I couldn't figure out how to get the gas tank open. I got frustrate, I was tired and had to make a 2 hour drive back home to KY. When I got home, I had some buyers remorse... I also left my cd's in the trade in. When I made the dealership aware of no gas, they told me next time I come to town to stop by and they would give me some gas. I was like wow... not good at all. Other than that, the experience was ok. I think next time, I might do a little more shopping around..

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Donna

Aug 23, 2014

Susan was very courteous, friendly, and helpful. She made what could have been an ordeal and easy experience. I would definitely recommend her and Serra to anyone looking for good service.

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Kat

Aug 22, 2014

In the morning they were efficient getting everyone checked in and called after the service had been performed. The timeliness in which they performed the service was excellent. Personnel was friendly and helpful.

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Larry

Aug 22, 2014

Dropped my Traverse off for recall service and was greeted by Brian Hancock. Brian was courteous and personable, told me the work would be done in about 3 hours; and I would be called.It was actually a little less than that when Brain called to tell me it was ready.I wasn't able to get back before closing that same day, so I picked it up on Tuesday morning.Took a little time to get the car when I got there, but it was very busy. Your young lady at the Cashiers Desk was very nice and friendly, apologizing for the wait time.All in all, a pleasant experience for a chore that some people have complained about.

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Sabrina

Aug 19, 2014

Please keep up the outstanding professionalism and thanks for all the great customer service and attention to the little details

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James

Aug 18, 2014

Best service department I've ever visited. The service manager is the reason I come and the service has always been outstanding! Nice folks.

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Linda

Aug 18, 2014

My visit was to fix the ignition problem on my HHR due to a recall. I am not sure that the keys are working properly and the problem is fixed. I can't tell any difference from the new fix than the old ignition. Will be in touch soon with the dealership to discuss this issue.

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Cheryl

Aug 16, 2014

Service was for the recall, took a while to get the part in, but the service department called as soon as the part was in. Everyone was very warm and made me feel like I was the only customer there. Just wish all customer service departments were this friendly and knowledgeable. Serra is the best.

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Kelly

Aug 16, 2014

I know you all are busy but I can't understand how it takes 90 minutes or more for just an oil change and tire rotation when I had an appointment scheduled. It seems there has been a change in urgency since the ownership changed. Over all, I will return for service one more time to make sure it isn't just me and I always recommend Tom Bannen to others I talk to.

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Debbie

Aug 15, 2014

Not only did I prompt service upon entering the service area but I got immediate service on a recall I had just received the day before. My car was finished in less time than promised so I was pleasantly surprised!

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Josh

Aug 15, 2014

This was my first experience with Serra Chevy, and I will certainly be back. Ed, the service manager, was very professional, friendly, and seemed to actually value me as a person, not just a customer. It's sad that in this day and age that is not the normespecially in the "car business". Thanks to the whole dealership team that made the visit a pleasant experience. - Josh Brewer

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Jeffrey

Aug 9, 2014

The service I received was an oil change which I scheduled online; I will come back, since the price and convenience was great.

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William

Aug 8, 2014

As always, I was completely satisfied with the service performed. Greg is always very helpful. It's a pleasure working with him.

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Jeffrey

Aug 6, 2014

Service personal goes out of there way to make sure you are well taken care of.I've been to several dealerships before and none of them come close to the Customer Satisfaction you get when you go to Serra! Serra Chevrolet Buick GMC a ONE stop shopping experience.I recommend Serra to everyone I know.Thanks Serra for being in Middle Tennessee!!!

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Charlie

Aug 1, 2014

I was treated with respect, told what was to be done. And during the process received feedback prior to doing work whose price had not been discussed prior.

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Ray

Aug 1, 2014

While this visit was due to the ignition switch recall, I have always felt "comfortable" at this dealership (Tom Bannen, now Serra). and will continue visiting it when the need arises. Count me among the "Big Bowtie Boys".

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Diane

Jul 31, 2014

Suzanne Keene was very courteous and knowledgable in answering any questions I had. She's very well-mannered and good natured, certainly making her an asset to the dealership.

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Randy

Jul 30, 2014

It took 2 hours and 15 minutes to get my oil changed. Not acceptable! If this is the normal for your dealership I will not return.

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Donald

Jul 29, 2014

We have known Ken Hays since 2005 when we purchased our previous Corvette. He is the reason we came back to this dealership.

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Greer

Jul 29, 2014

Sales person was informative and not pushy in his saleSales person was very informative not pushy and let the car sell itself.

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Chris

Jul 25, 2014

I had a hard time getting an appointment. No one would return my messages to call me back. When I finally talked to an actual person to make an appointment it went better. Customer service for returning phone calls needs to get better.

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James

Jul 25, 2014

The staff was extremely helpful with the process of getting two cars into service at the same time for both me and my wife. Cortney Ashburn ensured that we had a rental car due to warranty issues, and was very helpful to ensure the car meet our needs while both cars were in the shop.

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Amanda

Jul 24, 2014

The people are excellent. Quick service. I was upset that I was not informed by your staff of the recall on my car. I got a letter in the mail when I got home. I was also told when I bought the Malibu I had free oil changes for 2 years and then I learned it was 2 yrs or 71000 miles. Very deceptive practice to sell a car.

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Howard

Jul 24, 2014

Everyone did a good job, but it took over four hours to download the software update to the truck's computer system. That's an awfully long time to have to wait.Howard Espravnik, Gallatin, TN

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Jeffrey

Jul 24, 2014

The service is efficient,the people are courteous and helpful and they check the vehicle for all it's service needs,can't ask for any more.

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Sandra

Jul 17, 2014

I accidentally pumped diesel fuel into my 2011 Chevy Impala LT Wednesday, July 16 and was trying to get the problem addressed.

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Cynthia

Jul 16, 2014

Rob was very sweet to me. I will recommend him to anyone that wants to buy a new car. I am so inlove with my new car. And Carol was Amazing trying to lower my payments. Being a single mom with 3 teenagers. I could use all the help i can get. Lol. Thank you Rob & Carol!!!! Ms. Cindy Glass

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Joan

Jul 14, 2014

I'm from out of town so I was so pleased that you could fix my car in such a short period of time so I could get back on the road. I do appreciate that so much.

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Janice

Jul 12, 2014

Brian is always really good at dealing with me. He has a great personality and make sure all is done right. Everyone there is very friendly and personable. Thanks for taking care of me in a professional manner.

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Eric

Jul 11, 2014

It was impossible to get anyone to answer my phone call in SERVICE DEPT. I waited 20 minutes and gave up after listening to music and all agents are busy. The service personnel were very helpful after I got my car there.

FO

Fan of Serra Chevrolet

Jul 10, 2014

Always feel welcome & services are always performed quickly & professionally

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Karen

Jul 7, 2014

My vehicle was repaired in a timely manner. All service persons were courteous and helpful.

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Ronald

Jul 4, 2014

We were pleased with this dealership back when the Bannen dealership was in place - the service and sales teams were 1st rate. Since vehicle purchase (2012 GMC Arcadia) the service team have been excellent. We are very pleased with our GMC.

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Wanda

Jul 4, 2014

I felt staff (Greg) went above to see that I was taken care of when I had to leave my car over night. Was good keeping me informed, very pleased with service.

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Jerry

Jul 3, 2014

Suzanne Keene was my Service Consultant. She very professional and kept me informed at each decision pointin the repair of my Impala. She represents your Company very well.

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David

Jul 1, 2014

Steven Holloway was and is an excellent salesman. We entered your dealership with specific needs on a tight budget and he was able to accommodate those needs. Thanks again Steven!

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Dalgua

Jun 28, 2014

Your service waiting area is upstairs and since I don't climb stairs your service associate put a chair in the parts dept so I would be comfortable while waiting for my vehicle. She went out of her way to assure my comfort & safety. Thank you.

D"

Donna "Happy customer"

Jun 26, 2014

Very fast work, and good work, polite and friendly staff, clean comfortable waiting area.

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Lanel

Jun 26, 2014

I was kept well informed about the status of my car. When I got it back, the car looked just like it did before the accident, except it was cleaner than I left it, inside and out. The car was well repaired and there was no sign of the damage that had been done.

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Jessica

Jun 20, 2014

Service was great, buy very disappointed that I had to spend $190 on a car that I purchased less than 4 months ago.

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Ronald

Jun 19, 2014

Bobby went out of his way to make my purchase of a 2014 Arcadia in June 2014. He actually picked me up at the airport and drove me to the dealership!!I highly recommend the dealer.

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CDK2011

Jun 18, 2014

I had an oil change just as the dealership was transferred to Serra. I went in for an oil change. They wanted me to add the injector cleaning service, but declined. When I got my car back, the pressure senor monitor warning was on. I re-learned the tires myself, but noticed that the air filter was going to need attention soon, so since i already had one, I thought I would change it myself. Then I discovered that one of the clip that holds the cover was snapped off. Then I got a letter in the mail how they were looking for used Camaros to sell and that I could come in and they would adjust the price on the paper. That was more than I wanted so I do not believe I will return. Now that the car has been recalled for a new key, I believe that I will get that from another dealership.

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Clarence

Jun 17, 2014

My husband loves Corvette and thanks to Serra and Greg Knapp, he was able to purchase his dream car. The overall experience was enjoyable and stress free. Thanks Serra!

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Trent

Jun 17, 2014

My service person Greg was very knowledgeable and very professional. The new ownership has done a great job and we appreciate your new extended hours that you are open. I would highly recommend Serra to friends and family.

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Broderick

Jun 16, 2014

Richly is awesome. He took care of me and my care and got the job done quicker than I expected! Totally satisfied!

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Donald

Jun 16, 2014

THE SERVICE DEPT ADVISER WAS READY TO SERVE MY CARS NEEDS IMMEDIATELY; AND MY NEEDS ALSO. I KNOW FOR ME, THE LAST THING I WANT TO DO IS WAIT AROUND OVER AN HOUR TO GET AN OIL CHANGE! MY OIL WAS CHANGED FAST !

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Edward

Jun 12, 2014

It was an oil change service and my first time back to this dealership sense it changed ownership and name but I was very happy with service and atmosphere.

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Jim

Jun 12, 2014

As a new vette owner, I had several questions about my toy beyond the oil change. Richy Scott was very kind to take the time to answer them. Please relay my extreme pleasure to his manager and to part owner Barry Carver.

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Trace

Jun 12, 2014

I brought my car in for an oil change. I was told it would take a couple hours, but it was ready in about an hour. Thank-you!

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Victor

Jun 11, 2014

Debbie Deitsch was a pleasure to deal with and made me fell like I was part of the Serra family.

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Debra

Jun 7, 2014

Very helpful gave me a car to drive right away kept me updated on my car during the time it was there

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Keith

Jun 7, 2014

This was my first trip to Serra since the transition from Tom Bannen. I like what you have done to the facilities. I've traded several times with Bannen and plan to continue with Serra. I definitely get the idea you are "customer friendly".

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Julie

Jun 6, 2014

I'm very impressed. Greg McNeil is great to work with--very personable and knows that I'm usually on my way to work so I wait in the lobby. Waiting room is comfortable and the whole team is great.

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Nannette

Jun 6, 2014

I'm glad that they finally set-up an Express Lane for oil changes. However, I am disappointed that the $14.95 oil change only applies to 2010 and older GM models.

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Thomas

Jun 6, 2014

Because we changed our mind on which car we wanted, we were running short of time, Jason and others did there best to accomadate us, for which we were grateful for.

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Pattie

Jun 5, 2014

I had to wait a little bit to get the vehicle that I wanted it but I got it yesterday and I love it. Warren was my Salesman and I absolutely love him. He went up and above to make sure I was happy.

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William

Jun 5, 2014

I got exactly what the salesman told me I would receive if I let him run my paperwork. I told him if he could get me into the car with no trade in and no money down then I would buy a car, well he did so I bought the car.

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Michael

Jun 1, 2014

As always, Brian was a tremendous help. Communication was fantastic, service was fast, and I couldn't be happier with the results.

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Stephanie

Jun 1, 2014

Keith Bobinger was very personable and helpful. He have me an honest quote, a reasonable estimate of time it would be needed, and stuck to everything he gave me in the estimate. I was very happy with the results!

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Julia

May 31, 2014

A man named Jim Shreves was extremely patient and helpful while I tried to decide on a car. He provided me with options and answered everyone of my questions without being pushy. I was impressed by how accommodating he was and he always made himself available with a phone call and email. I was impressed by his professionalism and kindness. The rest of the staff was also very polite, helpful, and kind.

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Kevin

May 30, 2014

Our salesman worked with us to trade our 71 Corvette for a 2014 Camaro at payments that we could afford, and even came in the next day on his day off to give us our temporary tags.

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Clarence

May 29, 2014

Greg was helpful in everyway. He got us the car we wanted, the perfect color and interior and of course it was a Corvette!!

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Thomas

May 29, 2014

my salesperson Chris Holt sold me a cart a year ago and did a fine job. Once again we used Chris and he was the best. Justin the sales manager helped a lot working through the GM discount program. I had my GMC Acadia serviced that day and the service was great. They even took my wife home while they performed the recall service.

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Tracy

May 29, 2014

Visited on a Saturday and had fast service. I was there for a tire rotation and my total time was less than 30 mins

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Angie

May 28, 2014

My overall experience was great. . I was very pleased with my service I will most definitely be visiting again. Greg in service took very good care of me and my vehicle needs. I would like to thank them for the prompt service. .Good job guys

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David

May 21, 2014

We had an appoint for a recall on our 2014 Malibu. We were told it would take 1 hour, and it was finished within that time frame. We were well treated. We stayed in a comfortable waiting room with TV, Rest rooms, Vending snacks & drinks. Everything was clean and comfortable. Everyone was couteous and pleasant.

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Dale

May 17, 2014

Susanne in service "outstanding customer service" kept me inform on daily bases, and gave me the option to go ahead with the work needed or break it down to what is needed right away.

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TSU2004

May 17, 2014

The staff was nice, and everything went well with my repair. This is my second vehicle from this location. They were purchased before the name change.

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Connie

May 16, 2014

Seriously, I felt like I was at a party all afternoon. I was able to ask (and have answered) all of my questions, and I had a LOT of them! Jim Shreves was wonderful, as was the girl who helped me with my financing (her name started with a B I think). Buying a brand new car is a huge decision, and it was wonderful to sit with such knowledgeable people who were able to make this a very fun experience!

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Crystal

May 16, 2014

Although I had to wait for someone to acknowledge me, the staff from the technicians to the receptionist were very kind and willing to help or answer any questions I had. Very knowledgeable staff and everyone seemed to have a smile on their faces.

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James

May 16, 2014

Came in for preventive maintenance on my truck, was expecting a lenghty wait however they completed all my scheduled work in a very timely manner.

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Judy

May 16, 2014

Great service, Suzanne was excellent with communication and service. When I picked my car up on Friday, Suzanne was off, the other service people were very nice and very helpful. Will recommend Serra Chevrolet.

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Robert

May 15, 2014

Chuck was an awesome salesman. Enjoyed the buying experience. He really worked hard to get what we were looking for in a car and a payment.

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David

May 13, 2014

I went to service because I didn't understand how the eco system worked and thought something was wrong with my automobile.

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Stephanie

May 12, 2014

Each time I visit I am extremely happy with the way I'm treated at Serra. Greg always does a great job of keeping me informed of what is going on with my vehicle. All of the staff are extremely helpful and friendly.

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Jennifer

May 10, 2014

I had to bring my car in for a oil change and tire rotation. They were quick to get me in and out. Very nice waiting room with free beverages

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Becky

Mar 21, 2014

I was visiting from MI and my car broke down. It was on a Thursday and I had to be back to MI on Sunday. Suzanne in the service dept. was so kind to me, calmed me in a time of panic. Had my car towed for me and had my car fixed within hours. I have a Saturn and most places take a long time to repair because the vehicle has been retired. I was so impressed with how quickly they had the work completed, and over all how nice and kind they were to me. Gave true meaning to the saying "southern hospitality". Thank you Suzanne and Miss Tammy at the tow shop. You have no idea how much I appreciate your help. You are top notch in customer service. Becky Chesterfield MI. We are moving to Gallatin, we will be utilizing your shop in the future for any services needed.

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MelsMom

Mar 18, 2014

I completed my vehicle search on-line and received immediate reply and contact from Riley Groves regarding availability and to schedule a test drive. Riley and the car were ready when my husband and I arrived for the appointment, he answered all our questions...even brought in a Service Technician to explain a feature of the car. Negotiations on the final price of the vehicle were drama-free and we quickly settled on a fair price. Melissa in finance was a pleasure and found us a fantastic rate. Everyone we worked with were friendly and accommodating. It was a pleasure to shop at Serra Chevrolet and we will recommend their services and Riley Groves to our friends and associates.

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JEFFORANGE

Dec 7, 2013

Jeff was great he made sure everything went like it should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say the best service I ever had.recommend Jeff and Tom Bannen to anyone thanks again.

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horsegentler80

Sep 15, 2013

This is my explanation for why I gave Tom Bannen Chevrolet a very bad rating.On Saturday, 9/14/2013, I drove through the Tom Bannen lot and saw a demo model I was interested in. I wrote the stock number down and came to the sales office. It was probably 5:45 pm, when I entered and the salesperson asked if he could help us. We gave the stock number. He looked it up and quoted a price. He had the appraisal done on our trade in. After this he came back and told us our trade in value, then quoted a higher price for the demo. I told him, it was not the original quote, so he went back to talk to someone and comes back with the original quote, but now my trade in value was written down at a lower value and I asked him about that. He pointed to the figure on the paper and stated in an annoyed tone "THIS is your trade in value" It seemed he was annoyed from the beginning, because we were coming so close to closing time. VERY DISAPPOINTED AND UNHAPPY WITH THE CUSTOMER SERVICE WE RECEIVED!

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cherylcullinan

Apr 12, 2013

We met with Chris and he was so helpful and friendly.we were in a hurry and he was very patient and polite.We recommend this dealership.

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Jtheifner

Mar 31, 2013

We were in need of a new car quickly. Phillip and Steve, and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for.

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mmgermany

Mar 12, 2013

I had a great experience dealing with Tom Bannen in the past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and made our wish list complete-even though it meant finding the truck in another state. Ed Zehnder, the service department manager, helped us get additional options installed that we requested, and Mike Young found us an incredibly low finance rate. We will definitely recommend Tom Bannen to our friends!

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Mehoward42

Mar 7, 2013

Melissa and Mark were great and after wasting tons of time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back for our next purchase.

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Marcinda

Feb 10, 2013

Our salesman Matt Sparks was AWESOME!! The entire staff worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends.

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jmaltman1

Feb 4, 2013

Friendly atmosphere and excellent customer service. Roger was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. :)

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MSGDEGSF

Jan 31, 2013

I was familiar with Tom Bannen because I have checked every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , 1). The car must be exact color, 2). The size of wheelers and trim, 3). Interior must be black leather , 4). All available options for that vehicle, 5). The best financing , 6). Most of important of all a salesman that is knowledgeable and understands that I am here to meet my needs and not there sales requirements.I meet Sandier Calvert after viewing a car on Tom Bannen web sit. I called and asked if the car was there they said it was so two days later I went to see it. I meet Sandie at the used car section for the first time , I told him what car I was looking for Sandie told me that they just sold it the day before ( don't figure ha ) Then Sandie asked me to sit down with him and to see if he could a chance to find me my car. The next day I got a Email from Sandie stating he found me the car I was looking but he would have to have it delivered in about 4 days, I agreed.I was trying to stay warm when I received a call from Sandie telling me to drive down to see my car. Two hours later I drove in and there was Sandie , he said to follow him to the show room, I walked in and all I can say when words don't explain how you feel ! (. YES. ). It was better than I have thought. I bought it period.... I would thank everyone for there help on buying this car, but most of all I would like to thank Sandie Calvert for being the most honest and caring salesman, out of respect Sandie Calvert is not only a salesman but a new friend , and I would highly recommend Tom Bannen Chevrolet to anyone looking for a new or used car because of the caliber of personal they hire. PS as I was filling out this survey there was a problem in accounting that I caused , Carrol in the accounting went out of her way to not only correct the problem in which took most of her morning away for me, but was able to save me a 2 hour drive. Thank you .Carrol.

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Allen Barry

Jan 29, 2013

After attending church .....everyone noticed Anna's ...Buick Verano...next question is: "Where did you get it ?"........Tom Bannen .....all the stories from other folks at church were great as several had previously purchased from Tom Bannen...Everyone loves the Verano.....not very many people have heard of the car....until Anna's car....but everyone enjoys the Buick Verano..I appreciate Jim's Suggestion

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racing01

Jan 29, 2013

I was in a bind and needed a vehicle asap. I remembered that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told her what I needed and wanted. She called me back in about an hour and said, when can you be up here I have the perfect vehicle. I told her well, being as I'm in Atlanta, it will take me 3.5 hours, but I will be there before you close. Got to the dealership, she pointed to the car she picked out for me and I absolutely fell in love with it! I LOVE my 2013 Malibu. Everything went great! I highly recommend Melissa Bozeman and Tom Bannen Chevrolet! By far the best experience I have ever had buying a car!

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Ksmeykal

Jan 28, 2013

My wife and I purchased a new 2012 GMC Yukon XL Denali from this dealership. Our sales representative was a Mr. Mark Musgrove. Mark was a outstanding person to work with, very professional, friendly, and never tried to pressure us into anything. I would recommend Mark and Tom Bannen's dealership to anyone who is in the market for a new or used car. Thanks, Steve Smeykal

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stephanie classen

Jan 27, 2013

I was familiar with Tom Bannen because my parents had purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a local dealership and received a disappointing, very high pressure 'bait and switch' tactic. Arriving home after that ordeal, I had received a pleasant email from Mike Gunn who 'laid all his cards on the table' with a quote and invitation to take a look.We took him up on it the next day. We were immediately impressed with the building, the inventory, the friendliness, and the professionalism. An interesting point, is that the building itself spoke of 'nothing to hide' with all the offices made of glass.There wasn't low pressure. There was NO PRESSURE. We worked with Melissa Bozeman, and Mike Gunn stopped multiple times to see if he could be of assistance. Melissa showed us the lot and we took a vehicle out for a test drive. We were satisfied with our choice and began the paperwork to purchase.While the paperwork was being processed, and my husband was about to put the final signature down, I spied a different vehicle on the lot and asked my husband to come see.The ink was not even dry when my husband asked Melissa if we could test drive the blue Equinox!!! With a simple look of amazement and a couple of blinks, Melissa said: "okay, let me get the keys."After the drive and my squeals of excitement, Melissa tore up the old paperwork (among many other processes she had to undo), and rewrote a contract for our new car!!My husband and I are not difficult people to satisfy, but a purchase of this magnitude (for us) had to be correct. Mike Gunn and Melissa Bozeman never once made us feel bad for the last second 'switch-a-roo' we pulled, and we are so very, very, very happy with our little girl who now sits safely in our garage.Thank you Tom Bannen for being the best!!!As an aside, that high pressure salesman from our first attempt has called MULTIPLE times in an effort to get our business back. To point out another difference, I believe that Tom Bannen would never resort to what I consider harassing phone calls with promises of 'rock bottom deals' and all the free chocolates I want. Ugh.Suffice to say, without the stereotypical 'used car salesman' experience, we would not have had the 'rock bottom deal' baseline with which to compare our outstanding experience with Tom Bannen, specifically Melissa ('Missy') and Mike.Thank you again for being the very best in your field, and without having to say so, I will: "We will refer everyone we know to Tom Bannen due to our wonderful experience, and, of course, due business with you again."Mark Hohnhorst and Stephanie Classen

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don.smith.35912

Jan 24, 2013

Jim did a great job working with me. I found the vehicle that I was interested on your website. I met with Jim and he was very helpful. I felt that I could trust him and that is very important. Steve McFarland handled our financing and was very professional. I had a good experience working with Tom Bannen Chevrolet.

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mdeg

Jan 22, 2013

I had looked on the internet and knew which vehicle that I was interested in. When I pulled up Melissa came running out the door (Red Bull in hand) to help me. She discovered that the vehicle that I was interested in had just been sold. She knew what color I wanted and immeditely went to work finding a vehicle. Whithin about an hour she/they had found one and we working on the numbers. Overall one of the best auto buying experiences that I have had. Good job Melissa....Cheers!Mark de GraauwSullivan Electric Inc.

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jlambert

Jan 10, 2013

I had the wonderful experience of a Gentleman backing into my car while I waited in line at McDonalds for a cup of coffee. His 6000 pound Dodge Ram rammed my Pontiac very well! He took out the left rear door and part of the drivers door. I took it to Tom Bannen where they did the repair. It was an OUTSTANDING job. They even repaired another small imperfection at no charge. I would highly recommend them to anyone who is needing a repair. Keith Bodinger was the estimator and he was extremely polite, professional and easy to deal with.

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Kymethia1

Dec 29, 2012

Phillip B. and Steve M. was very helpful with making sure I understood the deal for my new car. They were also nice and friendly to me and my family. TOM BANNEN ROCKS!!!! I am officially on Team T- Bann :-)

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gsmith6

Dec 28, 2012

This was a very good experience buying our first car. We are satisfied with the end result and it was a very good experience working with our perticular sales rep. Not only did we have a good experience with the process but also worked with us on our trade in. Overall I would say a pretty solid first time experience. Way better than the first dealership we went to that day!

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deepsearanger

Dec 21, 2012

I used the USAA car buying service to locate a dealer and vehicle. Tom Bannen was very quick to respond and locate the exact vehicle I was looking for. Matt Sparks was very helpful and professional. I will definitely be back to buy another vehicle.

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Pam Worthington

Dec 8, 2012

While on a 10,000 mile motorhome vacation throughout Canada and the US, our towed vehicle - being driven on its own - was struck from behind by a large SUV while stopped at a yield sign in North Carolina. The rear end was badly damaged and, while the car was drivable (parts held together by Gorilla duct tape!), we were thousands of miles from home and only half-way through the trip. We were scheduled to stay in the Nashville, Tennessee area and the other driver's insurance, Nationwide, advised we could have an appraisal done at Tom Bannen Chevrolet as that facility is recommended by Nationwide and was near our campground.KEITH BOBINGER was the Tom Bannen employee assigned to the job.We cannot speak highly enough of Mr. Bobinger's superb service. Time was a major issue as we needed to be in Phoenix, Arizona on a particular day and Keith respected that need and enabled us to meet it, phoning us on a daily basis to advise of progress. Keith insured that the repair, though extensive, was done not only speedily but with great care and attention to detail, and the finished work more than satisfied us. Mr. Bobinger is a perfectionist in the best sence of the term: he made certain the repair was done to his own exacting standards, and it was.While certainly not a cynic, I am always surprised when something is done as advertised and wanted, and KEITH BOBINGER more than met our hopes and needs. He is a credit to Tom Bannen Body Shop and needs to be singled out for his superb and professional performance. Please advise us that you have appropriately acknowledged this fine employee.Many thanks,Pam WorthingtonMarilynn MinceyKelowna, British Columbia, Canada

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greg reese

Dec 1, 2012

Jeff Boyd has shown that he is customer oriented and is willing to go the extra mile to get things done. His demeanor is great and his knowledge combined with years of experience keeps me coming back when I have service needs!

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Kelly Wells

Nov 28, 2012

My visit to Tom Bannen Chevrolet GMC Buick was as pleasant of a retail experience I have had. I arrived and Mr. Bannen introduced me to Beau Leslie. Beau spent most of the afternoon with me driving and comparing different trucks. He was very thorough in explaining all of the features of each vehicle. I picked out a truck and drove it for a couple of days to make sure it was the one. I called Beau and told him I wanted it. I came back to the dealership and then worked with Bobby Harrison on adding a couple of accessories. Once that was finished, I met with Mike Cancel to work out the financing. The entire staff there was so friendly and helpful during the purchase process. I felt confortable the entire time that I was making the right choice. I would highly recommend this dealer to everyone and will always bring my business back to Tom Bannen Chevrolet GMC Buick.

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jcrowder01

Nov 23, 2012

I came in because I had a low coolant level on my 2007 Corvette. I actually live in Atlanta, GA but was here in Nashville for Thanksgiving. I authorized a diagnostic on my car, which revealed that one of my hoses was leaking. It was a huge inconvenience because the part had to be special ordered. I need a hose with a special bend in it. I told Greg my situation as far as needing to get back for work, etc, etc. He could have easily just told me that I'd have to wait until Tuesday and that there was nothing he could do, but instead he got with some of the mechanics and created an alternative to me purchasing that particular $100 hose (not including later). He had them take another hose and created the bend themselves!! My cost after the diagnostic...$4.83. I was amazed by his honesty and friendliness. He did everything he could to make sure that I didn't have to spend more money or be inconvenienced.BY FAR, THE BEST EXPERIENCE I'VE EVER HAD AT A SERVICE CENTER....especially while owning my Corvette (6 years). I used to people trying to suck all of the money they can out of me because I have a high end vehicle. This has me considering driving all the way back to Nashville to have my car serviced. lol

SB

sarah bartlett

Oct 24, 2012

We were looking for a Chevy Impala, with low milage and gray color. Also with a good price, Paul Redmon,helped us and called us several times to tell us about the cars he had. He found us the car we were looking for. Really happy with the way he handled the sell.

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h021706

Oct 17, 2012

I recently purchased a 2012 Chevy Tahoe and my experience was extremely positive. In today's world, I think it is too easy for a company just to expect their product to sell itself and the sales staff does not need to do anything to please the customer. Tom Bannen Chevrolet does not operate this way. Chris took the time to listen to our wants and needs and selected the perfect vehicle for us. After the sale, we had some issues with the OnStar system. The staff at Tom Bannen worked feverishly to get those issues resolved in a timely manner. I will not hesitate to recommend this dealer and salesman.

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cfbf75

Oct 10, 2012

WOW!!! Sandie and Chad are by far two of the BEST salesmen I have ever dealt with! They made us feel like we were family just coming in to hang out. We went in for one type of vehicle but it ended up not working out for us so we kept shopping around. We were not as pleased with the treatment we recieved from other dealerships so we decided to go back to see these guys. And once again they made us feel comfortable. We ended up with a 2012 Cruze which we love! We are now working a new car option for myself because I knew this was the place to buy a car from and there was no point in continuing my car search at any other place! If you want to be treated like a person and not another part of someones paycheck.... GO SEE THESE GUYS! I will be recommending them and Tom Bannen to everyone!

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galley123

Oct 10, 2012

We went in "just looking" and Ken Hayes came out to help us. He was so patient with us, he took us all over the lot and helped us find the perfect vehicle. We didn't feel pressured at all and everything was explained in detail. Mr. Hayes didn't even get upset when we asked the same questions over and over, he just answered it again. Ken was just a pleasure to work with. Just to give you an example of the service you can expect when you have Mr. Hayes for a salesman, a couple of days after the sale, I accidentally called Mr. Hayes cell phone, to my surprise he answered, he knew who I was and wanted to make sure everything was okay with the purchase. I told him yes and that I had accidentally called him. I felt bad because it was even his day off, but I was so impressed that he answered the call on his day off, and after the sale. He was genuinely concerned that I might have a problem and he was ready to help if I did. Service like that makes me know that I bought from the right place and is also why I can honestly recommend this dealership and this salesman!

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dch1017tn

Oct 5, 2012

Great experience...Sandie Calvert and Steve McFarland did an excellant job locating the 2012 Acadia Denali we wanted at a reasonable price. This is our first purchase from Tom Bannen GMC,my wife and I are very pleased with the staff and how they make you feel like family.

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jmmathis5

Oct 3, 2012

Great service from the very beginning! No complaints. Excellent transaction, great communication. No complaints at all. Received exactly what we wanted in a very timely manner.

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Inferno_Orange

Sep 30, 2012

I felt in good hands with Tom Bannen Chevrolet. Christopher was wonderful in making me feel welcomed, figuring out exactly what I was looking for, and showing me my options. I was quickly introduced to a car I fell in love with, that was both quality and affordable. If you're looking to purchase a new vehicle, I would definitely recommend working with Christopher at Tom Bannen.

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michelled66

Sep 30, 2012

i found this salesman to be very friendly and helpful was not pushy at all and i really liked that he was real detailed in going over the functions of the vehicle i was looking at i would definitely reccomend this dealership to others and i would reccomend the salesman to other people

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harris126

Sep 21, 2012

Suzanne was so helpful. She has helped me twice now, and the experience both times was great. My car was ready quickly. She made sure to communicate what was being done to my car, and when it was expected to be finished! Having your car in the shop is never a fun experience, but I knew that Suzanne was going to take care of it and make it as painless as possible. AND THAT IS EXACTLY WHAT SHE DID!

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bserrett

Sep 20, 2012

Chad was very helpful and knowledgable about the Tahoe we bought. His personality made it a great experience; he has a way of making you feel like you are dealing with a long time friend. We did not feel pressured at any time, and that is a great plus for me. I have walked away from deals before because the salesperson was not really listening to what I wanted, but focused on what he wanted to sell me. Chad was attentive to what we wanted in a vehicle, and thankfully we didn't have to endure the yada, yada, yada of, what I call, the typical auto salesman's BS. The entire process of our trade in, and the purchase went smoothly. We had the paperwork completed in record time, and was on our way home to Huntsville, AL with a smile on our face. In my personal opinion the dealership is very lucky to have such an energetic, and courteous person on their sales team. When I decide to trade again, I will definitely call Tom Bannen and ask for Chad! I am not a person that trades every couple of years to keep up with the styles; when I find something I like I drive it until the repairs start costing more than a new payment. Fortunately I know a lot of people in Northern AL that trade frequently, and I intend to point them in Chad's direction.

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Droberts226

Sep 20, 2012

Keith was VERY HELPFUL in assisting me when I came in to get body work done to my truck, I also added a full detail on, H ewas helpful and presented the facts I needed to know as well as the answers to any question I had. I was skeptical about the wait time I was promised, but Keith called me a few times during the day to let me know the progress and if anything was going to be changed, but the time promised was accurate. BIG THANKS to Keith, I will definitely be back to work with him with the dealings concerning my vehicle.

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gdv1954

Sep 9, 2012

I stopped by Tom Bannen Chevrolet looking to upgrade my truck. Ken was very patience with me and not at all pressureing me. After looking at and driving several trucks I finally decided on the perfect one for me. It was Ken's first day working at this dealership so Chad Waggoner helped with the paperwork and got me a deal I was very happy with.

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karim1228

Sep 5, 2012

TERRIBLE SERVICE! DO NOT LEAVE ANYTHING THERE...OR ELSE IT WILL BE STOLEN AND THEY WILL NOT BE RESPONSIBLE FOR IT!! I LEFT MY WHEELS TO BE REPLACED. AFTER MY CAR WAS FIXED I CAME BACK A FEW DAYS LATER TO PICK UP MY WHEELS AND THE WHEELS WERE GONE!! DO NOT TRUST THESE GUYS WITH ANYTHING. PAY A LITTLE BIT EXTRA AND GET A BODY SHOP THAT WILL DO BETTER AND TAKE CARE OF YOU BETTER. THEY HAVE SURVEILLANCE AND IT WAS JUST CONVENIENTLY NOT ON TAPE!! HOW DOES THAT HAPPEN? THEY DID NOT PAY ME FOR WHEELS AND JUST SAID WE ARE SORRY...THAT IS IT!! STAY AWAY AND BE CAREFUL..GOD BLESS.

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topgun64

Sep 3, 2012

I have been dealing with Tom Bannen since 1995. If i needed service or just had a question about a vehicle Jeff Boyd has been always helped me above and beyond what he had or was asked to do. His knowledge respect and Great attitude show his professional and dedication to his job.He is a GREAT ASSET to Tom Bannen and i look forward to dealing with Jeff Boyd in the future. Thanks Again Jeff Tim Hearing

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payneabarry

Sep 2, 2012

My mother and have dealt with this dealership for around 5years. Mr Roberts has been almost like an uncle or brother in helping my mother in getting great used car after my dad passed. one of her 1st vehicle she ever purchased without my dad being around ,thats being around 4years now.the vechile she purchased is still as beautiful ,and operates as good as when drove it off the lot. now , i have purchased 2 vehicles ,the 1st was chevy pickup ,2nd dodge avenger ,and now i proud owner of a chevy silveroda/ pickup truck. the truck is best looking pickup truck i ever owned,has low milege, reasonable price, and interest rate. robert makes buying a car fun and exciting. in my opponion he has treated my family more like friends or family than a customer. as long as Mr Robert Thomas works for Tom Bannen my family and i will always to be a customer.

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Jeffmary

Sep 1, 2012

Mark is very professional. I(Jeff Davis) have run retail stores for years and it is hard to find GENUINE caring salespeople. My wife(Mary Davis) had been looking at cars at 5 dealerships over the past 2 months and due to his caring interaction we decided on leasing a car from him. Beau was very helpful as well.

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michaelbauer

Sep 1, 2012

Matt was very helpful in finding the vehicle I wanted at a fair price. He did everything he could to expedite the sales process. I have used Tom Bannen as the service provider for my two "orphaned" Saturn vehicles and have been pleased with the work.

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chrisbowser

Aug 31, 2012

Mr. Robinson is a good down to earth guy with great customer service. He made the Sales Process easy and accommodative. I will certainly recommend him to anyone looking for a Chevy, Buick or GMC.

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dmontal

Aug 31, 2012

My husband and I had the best experience with Robert! He was very professional and friendly. Robert had the car we were interested in ready for a test drive the minute we got there. We just got in the car and drove it around. When we decided this was the car for us he made the whole buying process very painless. We actually enjoyed this buying experience with Robert. Once all the papers were signed Robert took the time to introduce us to the various options on our car which he didn't have to do but we really appreciated him taking his time with us after the sale was finished. He was a pleasure to work with the beginning to end and I would recommend Robert and Tom Bannen Chevrolet to anyone interested in buying a car.

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JKrugh

Aug 30, 2012

Usually car buying is a painful process. Joey Spears and the rest of the staff involved, made it a good experience and we were pleased overall with the offer for our trade as well as the final price on the new car.

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Betsy Walkup

Aug 29, 2012

We had a very good experience in buying our new car at Tom Bannen Chevrolet. Harvey Robinson was an excellent sales representative and Mike Cancel handled the financial transaction very efficiently! We would highly recommend Tom Bannen Chevrolet and the folks we worked with there!

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drkelly

Aug 29, 2012

Mark was very personable and knowledgeable about the various vehicles we looked at and was reasonable when it came time to negotiate a selling price. I would recommend Mark and Tom Bannen Chevy to a prospective customer.

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Nimrod007

Aug 29, 2012

I rate this dealership as the best place to buy a vehicle. They are my kind of people, honesty is big with me and they are. The buying experience was actually fun and I feel as if they are now friends. I went there because of the voluminous inventory and I was greeted by Jason Hinkle and right off the bat he made me feel welcome and worked with me in heat and humidity and it was 107 degrees Fahrenheit, I couldn't make up my mind on which truck I wanted so he brought both of them from the back lot and parked them beside each other. We. Were almost done with the paperwork and I changed my mind but that was no problem. The sales managers were joking and cutting up with me like close friends do, we had fun. I also met the general manager and she is great, I really like her. Also, I needed a bed liner and Jason took care of that and everything they said they were gonna do, they did! Jason took care of my bed liner and did it on his day off. Jason has followed up with me several times just to see if everything is alright. I will go back!!! Probably will not buy a vehicle anywhere else. Satisfied customer, Paul K. Johnson

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rrrnlr

Aug 29, 2012

Roger Ghrigsby was low key, professional, knew the products and did not pressure us. The 1st vehicle he put us in was exactly what we were looking for. He did show us some others so that we could compare and actually encouraged us to test drive more than one. We felt very comfortable with Roger. This is our third vehicle we have purchased from Tom Bannen and will probably buy another GM product at Tom Bannen in another 4 or 5 years.

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wilma christmon

Aug 29, 2012

very nice doing business with Mr. Paul Redmon and the dealership. we would buy from him again . very helpful and a pleasure to work with.

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BeckyB8732

Aug 28, 2012

Carl helped me with connecting my phone to blue tooth and then went above and beyond and helped me to order parts for her 2005 mailbu. Carl was so wonderful I will definitely work with Carl at Tom Bannen Chevrolet in the future.

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bobfarris

Aug 28, 2012

We were referred to Ken Hayes by a friend of ours who said Ken was professional,courteous and very friendly.When i meet Ken for the first time he was all that and more.This was probably one of my best truck buying experiences I have ever had.I will definetly recommend Tom Bannen Chevrolet to everyone I know.Not only was Ken professional and courteous I found that everyone We encountered was as well. Thank you very much!!!!!!! Robert (Bob) Farris

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nickniki

Aug 28, 2012

GREAT SERVICE - TIMELY SERVICE - FRIENDLY SERVICE - QUALITY SERVICE - I WOULD REFER FRIENDS at FAMILY TO THIS DEALERSHIP AND THIS DEALER ONLY! VERY PLEASED! TOM BANNAN CHEVY IS THE WAY TO GO!

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redbikemark

Aug 28, 2012

Teresa has always helped me with my service issues. She is the best. She deserves a big fat raise. She is always follows up with a phone call.

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taylor.ward.24

Aug 28, 2012

My experiance at Tom Bannen Chevrolet was increcible. I was assisted by Chad Waggoner when I purchased my used 2011 Chevrolet Camaro. He was a tremedous help in picking the right car for me and my family. I highly recommend Tom Bannen and Chad Waggoner to assist anyone in their next car purchase.

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teresa.long3

Aug 28, 2012

Always great service. I can always expect Teresa Long to greet me when I am having service work done, and always talk to her after repairs. Charlene

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ABC1125

Aug 27, 2012

My experience at Tom Bannen was absolutely wonderful. Robert did a great job working with us to find the right cars to fit our budget! He was the nicest salesman I have ever worked with. He was patient and willing to do whatever it took to sell us two cars. I will definitely recommend him to anyone looking to buy a new/used car. We are forever grateful and I drove off with the biggest smile on my face!

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acgagnon

Aug 27, 2012

My experience with Paul was excellent. He was able to make a trade for me to get my payments where I wanted them. He was very nice while we were there. He offered his car while they detailed the one I bought. And then made sure I had a full tank of gas. He was great with my kids while dealing with the whole process. Definitely a great experience. Thanks again Paul.

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amylaw01

Aug 27, 2012

Robert was amazing! He was friendly and very professional. We had been looking at SUVs and were pretty sure that we knew what we wanted. In total we went to about three dealerships before this one. As soon as we got there Robert was fast acting and knowledgeable. He knew exactly what we wanted and they had our SUV on the lot. Great variety there! We told him that we wanted t get in and out. He was able to streamline the process. We would recommend this dealership and Robert! It was a great process from start to finish.

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jrigsby

Aug 27, 2012

Mark, was very helpful in finding a car for my 82 year old grandmother. She is very indecisive about making a deal. She could only narrow the field to know she wanted a 4 door sedan in the color red or black. However that narrowed the field a little. Mark was able to suggest a car in her budget and to her liking. He was very laid back about helping her. He made our experience a very pleasant experience.

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krystale56

Aug 27, 2012

Harvey Robinson is a great sales rep. He was caring & didnt come off as just wanting to close the deal no matter the terms. Harvey was excellent to work with & what we discussed before closing the deal is what was on my paperwork. Im happy I went to this dealership & purchased my CAMARO & I would definitely recommend Harvey Robinson to EASE you into your next vehicle puchase because he felt like family versus salesman.

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KSM74

Aug 27, 2012

My family has purchased our cars from Tom Bannen for over 15 years. I am a second generation patron, and just purchased our second vehicle from them. I have many friends in the automotive sales business, but I always seem to find myself choosing my friends at Tom Bannen.

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robir0603001

Aug 27, 2012

When we first met Christopher Thomason he was so professional and yet we were soon calling him Chris because he 'felt' like family. Knowing we were upside down on our vehicle, we really didn't think we could get a new car loan. We were wrong. Chris explained that the dealership could work with us and soon we picked out a 2012 Impala in the back lot that was our first color choice. Chris took the car to get cleaned. We later found out that due to the hour, he ended up washing it himself! Did I mention that is was a very hot afternoon? After the rebates offered and the staff working hard to find us a good lender, we drove home that night in our new car with payments we can afford! The service hasn't stopped there; Chris has called us several times just to check on us and make sure we don't have any questions. We couldn't be happier with our experience. After telling my Mom about our new car she reminded me that she and my Dad had been Tom Bannen customers for years and she had bought her last car there. My Mom also highly recommends the Service Department having dealt with Suzanne Keene on many occassions. Momma knows best and we will always come back to Tom Bannen Chevrolet!

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ChrisGriffin

Aug 26, 2012

I want to start this by saying that I am very cheap person and the thought of spending money causes me physical pain. Now with that said let me tell you about a company and it's people that make it the best experience it can be. I started buying bars from Tom Bannen back in 2004. Since then I personally have bought 3 cars from there. My sister has bought 2, my brother bought 1, and my Mother has purchased two more. I have sent three friends there who have bought cars and even my In-laws bought an Equinox. Now all these cars weren't bought because I told them how great it was to do business there. That's what got them in the door, but after that the dealership made all the deals because they are very good at what they do. My Mother dealt with Shane and he was very nice to Mother and for that I am grateful. She was there during a hard time. After losing my Father after a long battle with M.S. she got rid of her Van that she had needed for transporting my Dad and his wheelchair. It was actually very hard for her to get rid of that van because of the memories tied to it. Shane understood how hard it was and was sincerely caring during the process. Now I have to say that the main reason I keep coming back to Tom Bannen and telling everyone about it is because of Kevin Leyk. I have dealt with him every time I have walked in the door. He is by far the best person I have done business with. I have argued, walked out, laughed and done just about everything I can think of to get the best price I can and he has always been fair. I seriously can't say enough good about this guy. My family also uses the service center to take care of our vehicles. They have always been quick and efficient. I like having everything done at one place cause they will always take care of you. It's nice to go in and the technician actually know your name. Well, that's my review of Tom Bannen. If your even halfway thinking about buying a vehicle then seriously give this place a chance. Go in and ask for Kevin and tell him Chris sent you. I can guarantee you will be happy you did. Chris Griffin.

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Krissyhale333

Aug 26, 2012

Mark is the Casanova of car sales. He knew exactly what my family needed and what would meet all our needs at a price we could afford. He was so helpful & friendly- had the patience of a saint & answered all our questions as many times as we needed to make us all feel comfortable with our purchase. My father was actually buying the car for me and he is deaf and reads lips. Mark took the extra time needed to speak slowly & clearly so he could understand and we all felt comfortable. Even when my toddler passed gas in the office Mark was understanding & made us all comfortable explaining he too is a father & totally understood kids. The fact that Mark was so down to earth, friendly, helpful & understanding --- he is a real person and made us feel important & worth his time and this is why I gave him 5 ratings- bc he earned them as I'm sure my group was not an easy group but you would have never known by watching Mark. He is a good man & great salesman.It was a wonderful experience & I will never buy from anyone else!

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Leeroywyoung

Aug 26, 2012

First of all, I would like to say that this was the 1st vehicle that my wife and I have ever purchased, together. We had a 2004 Saturn Ion that needed replaced and we starting looking at vehicles. To our surprse we had the privilege and honor to be blessed with such a caring, compassionate, professionally assertive, and all-around great person, Melissa Bozeman. She kept in close contact from day 1 and would communicate on a routine basis with my wife. We had our decision narrowed down to 2 vehicles, which were neck and neck per Consumer Reports/KBB reviews and consumer ratings - a 2013 KIA Sorento AND 2012 GMC Terrain. Based on this review, you can clearly see that we decided on the 2012 GMC Terrain. I would say that we are ecstatic with our purchase and thanks to Mike (and his shopping abilities) we got the best rate possible, at an amount that we agreed to pay, with an extended bumper-to-bumper warranty. Bottom line is we made it tough on the team (and probably made Melissa frustrated to no end), but she stuck alongside us and nurtured us in to making the 2nd biggest decision my wife and I have ever made as a married couple. We look forward to being a part of the Tom Bannen family and anticipate it being reciprocated on their end as well. We are confident with the choice we made, and trust me, it was a labor -intesive, exhausting (long nights away from home)-as we were looking at other dealerships and making comparisons, but Melissa stayed after us and pursued us a customer and that is the way it should be folks. I would higly recommend purchasing your next vehicle from Tom Bannen (specifically from Melissa Bozeman), b/c you will be joining a family, purchasing a product/service (and not just a "something", if you will), Plus reaping the benefits of your new vehicle. I want to personally thank Melissa, Craig, and Mike Cancel for making this process (once we decided to purchase and proceed with the closure of the deal) for making our "American Dream" come true. We have been so blessed and fortunate and hopefully we will have an opportunity to pay it forward someday.

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Loriebuck

Aug 26, 2012

Mark was very helpful during this car buying experience. He was very friendly and not overbearing at all. He made the experience comfortable and hassle free. It was a pleasure doing business with Mark.

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tfluty

Aug 26, 2012

Mark is great to work with. He is very patient and attentive. My 8 year was with me and he can be a handful at times, but Mark was great with him and made shopping for a new care easy and FUN! I would recommend Mark to anyone.

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ashley.s.smith.925

Aug 24, 2012

Mark did an excellent job with making us feel comfortable in the car buying process. He did not put unnecessary pressure on us and found us a vehicle with all of the features we were desiring and more!! He was so friendly, I almost forgot he was selling us a product and felt as though I was just having casual conversation with an old acquaintance. He was extremely knowledgeable about all the features in the vehicles and even offered financial advice where appropriate. After we decided on a vehicle he remained persistent in his efforts to ensure we felt comfortable with our decision and even checked in with us after we had the car about a week to see if we were still satisfied! I would not hesitate to buy another vehicle from him and would highly recommend him to anyone who is car shopping!!

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jeniferkardokus

Aug 23, 2012

It is employees like Chris Thomason that keep return customers. Chris was assisting another customer when I drove onto the Tom Bannen car lot. Knowing that I was rushed for time, Chris offered to get another salesperson to assist me.While waiting on financial approval, Chris stopped by to make sure that I was being helped by the other associate. He continued to answer my questions about the vehicle that I chose to purchase. It impressedme that Chris took the time to write the name/ph# of a reasonably priced window tint specialist and tow hitch installer when I mentioned interest in those options.Chris, Harvey, and all of the Tom Bannen staff gained my trust with their knowledge and patience.

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joe.b.holland.9

Aug 23, 2012

My over all experiences at Tom Bannen was great from the beginning I made contact bye way of the internet because Shane Turner was recomended bye a co worker. I spoke with Shane and from that point he and the staff at Tom Bannen worked hard to get the perfect car and financing that I was looking for. I have and will recommend this dealer in the future and will return for my next car. Thanks.

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miller2382

Aug 23, 2012

Mark did a great job showing us all the features and benefits of the car we thought we wanted even though he did not have the specific car on his lot. After test driving and showing us several vehicles that had all the features we wanted, Mark worked on finding the exact make, model, and color of vehicle. He found what we wanted and had it on his lot two days later.

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Pagefamily6

Aug 23, 2012

Bought a new GMC Denali and love the experience we had! I have recommended them to family and friends already. I will be going back for all my new car needs!!!

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mrs.haynes87

Aug 22, 2012

Chad was extremely friendly and professional! He was extremely knowledgeable and informative. He treated us like family and I truly felt that he had our best interest at heart. My next purchase will definitely be at Tom Bannen and I will surely be utilizing Chad. Thanks for making our experience such a pleasurable one Chad! -Jessie

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sheila.mann.71

Aug 22, 2012

Anthony was so patient with me while I tested several different cars. He was also very understanding when it came to getting the cart for my Mom as she is elderly and has difficulty walking. My trade in was awesome and they gave me a great price on my Malibu. I've already recommended Anthony and the folks at Tom Bannen to my co-workers.

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tkcarver

Aug 22, 2012

My salesman Fred Payne is awesome! This is the second car I have bought from him and he has always went above and beyond to make sure I was satisfied! I don't live close but will always deal with Tom bannen Chevrolet as long as Fred is there!

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cathy.k.sweeney

Aug 21, 2012

Jeff Boyd knows about the history of my car, if I have a problem he would get it fixed in a timely and professional manner . I don't worry that it won't be done right the first time. He has always been nice and pleasant to work with. I would highly recommend Jeff to anyone. You have a number one service dept. thanks .

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charlie.h.ward.9

Aug 21, 2012

Chris was very knowledgable of the vehicle we were purchasing. He was friendly and courteous throughout the deal and made me and my family feel at home. I would recommend Tom Bannen to anyone wanting to purchase a new or use vehicle. We are so happy with our Equinox, I think it is the best car we have ever owned.

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Dan Sigmund

Aug 21, 2012

This is my second purchase from Tom Bannen. Steve was very friendly and created a no pressure atmosphere from the very minute i first started looking at Tahoe's. Steve helped me out by calling whenever he received a SUV that i was looking for. Once I found the SUV I was looking for, Steve made the negotiating quick and simple and i walked out with the SUV i wanted. Very painless process. He even stayed three hours after he was suppose to get off work to finish the deal. Even then he stayed longer to go over all the features and buttons in the SUV. I would recommend Tom Bannen to anyone.

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TNSarie

Aug 21, 2012

We had a great experience with our purchase from Tom Bannen! Steve McFarland was a pleasure to work with and went above and beyond to help us get the vehicle we were looking for.

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gatorgirlie

Aug 20, 2012

Melissa was great. She really worked hard to meet our needs. Everyone in the dealership we came across was very friendly. We will return to Tom Bannen as well as refer any family or friends in the market for a vehicle.

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haroldbbrown

Aug 20, 2012

Jeff Boyd is tops,he is courteous,helpful and eager to help. I would recommend this dealership and Jeff to anyone. The dealership is close to home and that is veryhelpful.

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matt.longhini

Aug 20, 2012

Chris was very helpful in my visit to Tom Bannen. He was very informative and knew exactly what he was talking about. He got me in the truck that certainly fit me the best. I couldn't be happier.

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DorothyLeeRealtor

Aug 19, 2012

The salesman, Shane was very helpful and showed my wife and I everything about the car. Greg was also very helpful and got the car serviced quickly so i could return to work. Everyone was very professional.

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tigerfan54

Aug 18, 2012

Large selection of new Chevrolet 6 cyc Malibus in stock. Salesman (Mark Musgrove) was friendly and very professional. Spent time without rushing us to explain all features interior car. We felt we got an honest trade for our old car. Will definitely return to this dealer for future purchases.Howard & Beverly McCord

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cllrangel

Aug 17, 2012

I worked with a man named Jeff Boyd. He was friendly and knowledgeable, and I felt confident that he understood the problem I was having with my car. Problem solved. I am a happy customer.

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greg.dallenbach

Aug 17, 2012

I came in to help my son buy a car for college. Everyone was friendly and very helpfull. Jeff made the experience as easy as possible. He worked with us to find the car that fit my son'sbudget. Thank you, everyone at Tom Bannen

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james.fenn1

Aug 17, 2012

Greg handled everything I needed done, he even took me back to work love your shuttle service,greg even called with an update and drppoed off my truck at work, thank you greg

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loribledsoe

Aug 17, 2012

When I called in about having car problems, Jeff Boyd was the first one I talked too.He was very courteous and respectful in helping me set up an appointment to bring my car in to get serviced. Once I got there, Jeff was very patient with me while I explained my car issues. It did not take long for my car to be serviced and Jeff was quick to explain the services provided and the cost involved. From now on, I will request that Jeff help me in all my car situations. Thank you Jeff for being so great!

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ritasue58

Aug 17, 2012

Was in having a problem with my vehicle spoke to a man name Jeff Boyd he helped me with the proble because of his knowledge common curisity and attitude I definatly will return to tom bannon for my services again Rita G

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sherrdh

Aug 17, 2012

Carl always goes out of his way to make sure your completely satisfied & happy with your purchase! If you can't find what your looking for here, Carl WILL FIND IT!!!

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ssergent2

Aug 17, 2012

He did a great job letting us find a new vehicle and he found us the right one. did a great thing doing business with us.

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Toombs

Aug 17, 2012

My salesperson, Melissa Bozeman, was kind and worked very diligently to get my car loan approved. She was not only courteous to me, but also to my 10 month old baby. I could not make it to the dealership until 6pm because I had to pick up my child from daycare and take her to an appointment. Melissa was very patient and waited for me, though I believe that she normally leaves work at 6pm. I would highly recommend Melissa to anyone looking for a new car.

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wayneorheidi

Aug 17, 2012

As always great service, great people such as Jeff Boyd who as always goes beyond what one could expect at other dealerships. A great Saturn dealership replacement for our Saturn missing only an after service car wash. Would and have highly recommend Tom Bannen Chevrolet Buick GM to others and if its service they need I tell them to see Jeff.

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annermorgan

Aug 16, 2012

I purchased a Denali from this Dealership this past week. I worked with Chad and he was very informative and knowledgeable about the inventory and trucks. I had a slight problem when changing out my wheels from my previous truck and Chad continued to push for what was right for his customer , I got my truck back and love it but I have to say the next time I buy a vehicle this is the first place I will go and Chad Waggoner will be who I will ask for , a very pleasant experience with that part of the purchase. Thanks again Chad ..

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bfriedmann2

Aug 16, 2012

Steve McFarland was amazing. He stayed late 2 nights to help us buy an suv and was so patient with our young child. We will definitely be referring more people to him and the dealership.

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GLOCKMEISTER.PHILLIP.ARRINGTON

Aug 16, 2012

Tom Bannen has been my go to place for vehicles, parts, and service for all of my adult life. I have purchased all my new automobiles there since 1987. Although theres been several new/other car dealers pop into the area since then, I have chosen to stay with this dealership because of the relationships I have received in being a 25+ year customer. In that time period I have extensive experience with all their departments and personel. Over the years the staple that keeps me coming back is the great attitude and service I receive from their service Dept. and especially Jeff Boyd. No matter if its a warranty issue or a simple oil change I always feel at home and being treated as a friend instead of just another customer. Its relationships like these that develop a trust and a bond that keeps me coming back. You simply cant find that sort of treatment anywhere else. For this reason I look forward to being a LOYAL Tom Bannen customer for another 25+ years.

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Greatful

Aug 16, 2012

I recently had my car serviced and Greg McNeil was the service tech that helped me. I usually have concerns when I go to a dealership but it was truly a pleasant experience. Greg was very friendly, helpful and knowledgable. I will be back. Thank you!

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holyaccepted

Aug 16, 2012

Phillip Beasley was very professional and very courteous in helping me select my vehicle. I am very pleased to have met him and him being my salesman. I would highly recommend him to family and friends.

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littlegstudio

Aug 16, 2012

Roger was very knowledgeable and enthusiastic about the products and concerned for the quality from the standpoint of the buyer. He was very time conscious and able to make the most of the limited time we had to shop and make a decision.

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tank37075

Aug 16, 2012

I have purchased 9 vehicles in the past 14 years from Carl and have always had a wonderful experiance. I send people to him all the time looking for a vehicle.

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amanda.adams.7737

Aug 15, 2012

I have been very pleased with the level of service I have received from this dealer. I would not go anywhere else. The staff as a whole has been more than pleasant to deal with and makes each visit better than the last.

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bjleggs

Aug 15, 2012

I HAVE PURCHASED MY LAST FOUR CAMERO FROM TOM BANNEN. I WAS VERY PLEASE WITH MY SERVICE.THE REASON FOR COMING TO TOM BANNON WAS BECAUSE OF JEFF BOYD SERVICE DEPT. HE ALWAYS TREATED HIS CUSTOMERS GREAT. AND WENT OVER AND ABOVE HIS DUTIES TO MAKE SURE YOU WERE COMPLETELY SATISFIED. I WOULD HIGHLY RECOMMEND TOM BANNON IN THE FUTURE THANK YOU JEFF BOYD FOR YOUR OUTSTANDING SERVICE. YOU ARE AND ASSET TO THERE COMPANY.SINCERLY, BARBARA ELLIS

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gcarter58

Aug 15, 2012

I think that Carl is great in customer service. He stood out since day one and will go above and beyond to help myself and my family and even friends with our vehicle needs. Carl is one of the reasons why I will continue purchasing vehicles at Tom Bannen.

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jadstrong

Aug 15, 2012

I purchased my vehicle at Tom Bannen 4 years ago and have had it serviced there ever since. I have worked with almost all of the service people but Greg has been the one that I always go back to. He is very nice and speaks to me like a person and try's to explain everything to me so that i understand it. And I am the first to say I know nothing about vehicles. I have had a few issues with my vehicle and he has always taken care of it and done everything he can to make it right. He does not try to sell me any service I don't need and is offers his expert opinion when asking about parts and service. He is what makes Tom Bannen the type of dealership that I will continue to do business with for a long time.

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jcmarlin

Aug 15, 2012

My GMC Yukon was burning a lot of oil, so I took it to a local service shop where the head mechanic told me the engine would have to be replaced and it was a very costly repair. Of course, this was a HUGE shock and disappointment to me! I decided to get a second opinion, so I went to Tom Bannen and talked to Greg McNeil, the Service Advisor. He did some research and discovered a GM factory recall for that specific problem and it was a 100% FREE repair! Greg saved me ton of money and I'm very grateful for his diligence and honesty. Thanks Greg! I'm a customer for life!!!

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jeanmoore

Aug 15, 2012

We live in KY, but couldn't deal with any of the Dealerships here. We went to Tom Branner's Chevrolet Buick dealership, and was greeted by Mark Musgrove. Markwent out of his way to help find the perfect car for me, a Chevy Cruz. Everyone atTom Branner's Chevrolet Buick are great people to deal with. If you want no hassle and a great deal call Mark Musgrove.

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jebe

Aug 15, 2012

Jason helped us on Saturday, August 11, 2012. He was very friendly and took us for a test drive and drove us out to the back lot to look at other options. He had to jump off both of the cars we looked at and took questions he could not answer to his boss. He came back with a ready response as quickly as possible. The car we purchased had some issues with the battery. So, we were given a comparable loaner for the weekend and our car was put through on Monday in an orderly fashion and was ready when my husband went to pick it up. Jason even called on Tuesday to see how we liked the car.

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Pepere

Aug 15, 2012

Greg has been very helpful and professional in all our visits to the dealership.He has been great when we had an emergency and had to come in right at closing time and he made sure we were taken care of right away.Service has always been done when they said it would be and he or one of his staff has called me or my wife before doing any work that we have not talked about when dropping vehicle off.Would highly reccommend him and dealership to friends.Dave LeMarbre615-972-0316

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tinman51445

Aug 15, 2012

Mr. McNeil was very helpful and went out of his way explain our repair and checked on us while waiting to see if we needed anything. We have a new service home and it is Tom Bannon, thank to Greg.

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Amandaxoxo

Aug 14, 2012

Carl McNickle was very helpful in helping us choose and locating our corvette. He made sure we where making a wise purchase decision and that the corvette was exactly the one we was looking for. One of the things that made him stand out was how he reviewed the carfax with us making sure we understood the cars history making us feel even better about our car.

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carrie.cribbs

Aug 14, 2012

It a great place to go thay will work with you and thay are very friendly Mark Musgrove is the best person to talk about a new car or truck.

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Chevylovingal

Aug 14, 2012

Any time I need to come in for service, or even just call to ask questions about something on my car. Jeff Boyd is always willing and able to help me out and take care of all of my car maintainence needs. I call him my 'car maintainence husband' because he looks after my car better than my husband does. Always a pleasure to do deal with Jeff.

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ConYates

Aug 14, 2012

I went in to buy a new car and found Mr. Andy Kingsbury to be very helpful and patient with my decision making. He was very knowledgeable about every car and answered all my questions in a very courteous and professional manner. I would definitely go back to Tom Bannon and would definitely ask for Mr. Kingsbury to assist me.

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feazell2

Aug 14, 2012

We had a great buying experience at Tom Bannen Chevrolet. Matt Sparks was friendly, knowledgable about the vehicles, professional, and just a joy to work with. Mike Young in finance was also great to work with. They both made this buying experience the best we have had. We did not feel pressured into any decision and left the dealership with no regrets. We will definitely return to Bannen in the future.

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Gayle Roberson

Aug 14, 2012

I have done business with Tom Bannen for several years. Any time I've had a problem with my car I go see Jeff Boyd he is always ready to take of my needs, he is the beat.

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glendagregorio

Aug 14, 2012

I came in to buy a vehicle about 1 month ago. Fred Payne was the salesman who helped me. He was helpful but not pushy. After buying the Trail Blazer that I liked there were some problems with it. I called him and he was very helpful in getting the issues resolved within a very quick time frame. He has always been very friendly and helpful. I would give him the highest possible rating.

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jwallace14

Aug 14, 2012

Chad was very friendly and helpful! Working with him was an outstanding experience! He worked in a professional manner and was courteous. We will definitely be going back to see him for our next vehicle!

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jwspears

Aug 14, 2012

Service is always great! Greg always takes time to explain why certain maintenance needs to be performed. As a widow, I know that I could be taken advantage of but don't feel that way at Tom Bannen. They are always very accommodating to work me in for oil changes. All staff are super friendly.

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Kerry615

Aug 14, 2012

Jeff Boyd was a great help and took care of me and my new GMC dangle Truck ,I will come back there to get all my service and work done .

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lgelmore1959

Aug 14, 2012

Mark was great to work with. He was very familiar with all the features of my new car and explained them all to me. He worked hard to get me a good deal on my trade. I would highly recommend him to any of my friends looking to purchase a new vehicle.

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melissahayes

Aug 14, 2012

My husband and I bought our camaro from Tom Bannen because we knew that Jeff Boyd worked in the service dept.and knew if we had any problems Jeff would be there for us.Jeff is trustworthy,reliable and I know my car is in good hands.Too bad other dealers don't have someone like Jeff working for them.Congratulations Tom Bannen for having Jeff Boyd working for your service department.I have recommended my family and friends to your Dealership because of him.Thanks again Jeff,Melissa Hayes

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michele.hale.5

Aug 14, 2012

Just wanted to say I have been dealing with Tom Bannen for years now. Jeff Boyd is one of few that I will even deal with. He's always been so helpful, patient, honest and very helpful in assisting me. I will always go to Jeff when ever I need good quality customer service. I know Mr. Bannen really appreciates GREAT employees such as Jeff. I always walk away completely satisfied and will always refer Tom Bannen and Jeff Boyd to anyone looking for a GREAT dealership with AWSOME people like Jeff. Keep up the GREAT work Jeff, you are #1 to many. Thanks, Mrs. Hale

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patricksturm

Aug 14, 2012

I was looking for a late model Tahoe and Tom Bannen usually has a few on their lot. The salesman that I meet was Chad Waggoner. With his help I found the Tahoe that would most fit my need's.I took it home for a day. The next day I returned the Tahoe close to the end of their business day and at the time we didn't get everything ironed out so no deal had been completed. The next day another customer took the Tahoe home and purchased it! So I lost it! IF YOU FIND A CAR OR SUV YOU LIKE MAKE SURE TO PUT A DEPOSIT DOWN! THAT WAY THE DEALERSHIP KNOWS YOU ARE INTERESTED AND WON'T SELL IT TO SOMEONE ELSE! MY FAULT! So Chad put on his NEW car salesman hat and between Chad and Beau "the New Car Sales Manager" I purchased a new 2012 Tahoe LTZ. Before you purchase from another Chevrolet dealership if your looking for a new or used car or suv at least stop bye Tom Bannen and give Chad and Beau a chance to help you with what you are looking for.

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r.houston

Aug 14, 2012

This was my 3rd vehicle purchase from Tom Bannen. Fred Payne not only responded to my inquiry, he brought a car to me at work to test drive! He worked with our schedule to accommodate my wife's test drives. Once again the purchase experience was positive, stress-free and conducted in a timely & respectful manner.I openly recommend Tom Bannen to my friends & co-workers. I remain loyal to Fred Payne - his service is 2nd to none!

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cjdenny

Aug 13, 2012

We went to lease a Volt. We showed up in the "showroom" (they're renovating) at 4pm on a Sunday and Mark was very friendly, patient, honest, and helpful, staying long after closing to finish the deal and even cleaning the car himself (the cleaning guy had gone home). We didn't feel pressured. It was a great experience!

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jamesecampbell1

Aug 13, 2012

Jeff Boyd is a PROFESSIONAL, I've worked at dealerships and with dealerships for fifty (50) years and have always admired the work that Jeff has done. He's is truthful, trustworthy, knowledgeable, and often recommend him to all of my family and friends. KEEP UP THE GREAT WORK JEFF, that's why you not only have repeat customers, but bottom line---SELL FUTURE VEHICLES, you are an important asset to TOM BANNEN CHEVROLET-BUICK-GMC.

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kelsmccord

Aug 13, 2012

My overall experience started out a little rocky, but Roger, along with Beau, made sure that we would want to come back. I am so thankful that they sold me the car that I purchased. I love it! Mike was also very nice!

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lori demontignys

Aug 13, 2012

I have purchased 3 vehicles from Tom Bannen Chevrolet and have always received excellent service from Jeff Boyd and Mike Young. They get the job done right the first time. I wouldn't take my vehicles anywhere else.

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mikeb3

Aug 13, 2012

I Have Been Going To TomBannen Chevrolet for years i have to say over the last 5yrsJeff Boyd in service has been nothing less than but perfect in his service help.If he is not there i will wait for service to be done,because if he handles it i know its done correct and also get good conversation out of it..thanks tom bannen and jeff boyd keep it up

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roosterhix

Aug 13, 2012

I HAVE PURCHASED SEVERAL VEHICLES FROM TOM BANNEN OVER THE PAST YEARS. I HAVE DEALT WITH THE BODY SHOP THE SERVICE DEPARTMENT AND PARTS. VERY PROFESSIONAL PEOPLE. JEFF BOYD IN THE SERVICE DEPARTMENT HAS ALWAYS WENT THE EXTRA MILE FOR ME AND MY FAMILY WHEN WE BRING OUR VEHICLES IN. HE IS A CLASS ACT. THANKS JEFF. AND THANKS TOM BANNEN CHEVY.

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shastasides

Aug 13, 2012

I would like to share my recent experience with Tom Bannen Chevrolet.I had the opportunity to work with Chad Waggoner and would recommend without hesitation you also work with Chad Waggoner.Chad was extremely professional, responsive to our families concerns and questions. Chad usrstood what was important to us and listened!Chad shared his expert knowledge of many vehicles and helped with our trade in.Our family was shopping for a used car but had not decided on which vehicle to purchase. Chad was key in educating us and helping us make the best decision for our family.With the professional assistance of Chad Waggoner we were able to get the vehicle we wanted in a top of the line Chevrolet pre owned vehicle.My husband and I are business professionals and it takes a lot of excellent customer service to earn our business.I was impressed from the moment I stepped onto the Chevrolet lot and shook hands with Chad.I dont write this recommendation lightly and if youre looking for great service, walk in Tom Bannen and request to work with Chad.Enjoy your new car and experience.

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swalkertowater

Aug 13, 2012

I purchased a new 2010 Chevrolet Camaro from Tom Bannen Chevrolet and have thoroughly enjoyed my purchase. It is an exciting car to drive, and I have had to have very little maintenance. However, when I needed any type of service on my car, I always dealt with Jeff Boyd, Service Representative. If he was not available, I would always schedule my maintenance when he was available. He is so pleasant to deal with, and he is very efficient in making sure that every detail is taken care of. He has always done all he can to make sure that you leave Tom Bannen Service Department with a smile on your face, and confidence in your vehicle's maintenance. I would recommend Tom Bannen Chevrolet to any of my friends who are interested in trading vehicles or purchasing a new car. I would also definitely recommend that if they do purchase from Tom Bannen that they reserve maintenance on their vehicle with Jeff Boyd!

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utjp74

Aug 13, 2012

I have been doing business with Jeff Boyd for years and no one works harder than he does to make sure your issue is fixed right the first time. Jeff is very professional and friendly. He is always quick to return your phone call or email plus unlike other service advisiors I have worked with at other dealers he provides status up dates on a regular basis so that you know what is going on at all times. If you want to be treated fairly and with respect, ask for Jeff! Thank you Jeff! Jeremy Pruitt, Hendersonville, TN.

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wlgarrett

Aug 13, 2012

Jeff Boyd is the best. He is always available, willing to help, and greets you with a smile. Doesn't matter if it's a big repair or a small one - you still get the same special treatment. On a recent service visit, Jeff was able to see that my repair was completed in a short amount of time and arranged alternate transportation for me. Doing business at Tom Bannen Chevrolet with Jeff Boyd is a pleasure.

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a.paoletta

Aug 12, 2012

I've done business with Carl McNickle for several years and have always been extremely pleased. Carl will go above and beyond to take care of you.

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cospear

Aug 12, 2012

Did not have a vehicle at the time and he came and picked me up to take me to the dealership. Overall it was a good experience. Thanks Mark

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G8Man

Aug 12, 2012

Jeff Boyd is a great service man; he is always prompt and accurate. Im not the easiest customer to deal with and yet he always finds a way to impress me. I highly recommend Tom Bannen Chevrolet for all your sales and service needs and most of all Jeff Boyd in service, the man has done is homework and he knows what he is doing, he keeps it fast and painless. :-)

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iamapt

Aug 12, 2012

Mark was so flexible in getting my car in my hands. He went out of his way to research my particular questions and needs about the Volt. He has been so reliable to call after the fact as well. Always enjoy dealing with straight forward honest people. This will make my next purchase easy, I'll simply call Mark and ask his advise.

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l.jdavis

Aug 12, 2012

I have known Jeff for more than 30 years, he is a trustworthy man that you can count on.I will recommend Jeff to my familyand also my friends .

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RHINEHART

Aug 12, 2012

I have been coming to Jeff Boyd for the last six years with all my vechiles for service. Jeff never cared what make or model I brought in he always took care of me and the vechiles. I visit Jeff Boyd at least once a month with my lease car for the oil to be changed. Tom Bannen has a awesome service department. Jeff Boyd has always given me a time frame of when I could expect my Vechile to be complete and he has always held true to his word. Jeff Boyd take care of my vechiles for my wife when I was away serving our country. Jeff never tried to take advantage of my wife like other service companys do. Bottom Line Jeff Boyd is a awesome custmer servant!!!

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Tnicole333

Aug 12, 2012

We love Tom Bannen Chevrolet and consider them to be family. This is our third vehicle purchase with TBC in the past 15 years, and they have ALWAYS made every effort to ensure that we are taken care of. I highly recommend this dealership and would not consider going anywhere else.

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c.brake

Aug 11, 2012

jeff boyd is a good service person he is professional thorough and knowledgeable about what he does and would recommend people i know to go to him for service needs.

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wheels2108

Aug 11, 2012

Jeff is very good at his job. he is very helpful and has i verry good additde. I always lood foward to see him when i take my car in for service.

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wscorvette

Aug 11, 2012

The service department staff is courteous, professional, and gives outstanding attention to detail. They are prompt & each service visit is explained in a manner which is easy to understand. I have dealt with Jeff Boyd throughout his career Tom Bannen. I get exceptional service for my Tahoe & Corvette & will not take my business anywhere else.

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mackdog1

Aug 10, 2012

Visited dealer late in evening and Mark greated us and immediately made us feel at home. Was not really going to buy something that night but his salesmanship and the abiilty to work with us on a deal, we bought that night. Great Job

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bill.ross05

Aug 9, 2012

Beau Leslie, Beau is a great person to work with ,he will give you the best deal in town I bought 4 or 5 cars from Beau and has all ways work hard sell a car when i get ready to buy a car i will talk to Beau.

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Creativred

Aug 9, 2012

Carl McNickle did provide top quality service in a timely manner, by getting my phone connected in my veichle.I want to personally thank you again Carl for your very friendly and personable customer focus. My over all experience was great.

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imola740i

Aug 9, 2012

speed is why,greg had me in,updated and out faster than any service visit in my life. i was also impressed with the cleanliness of the service lane. no more walker checy for me.

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larry7505

Aug 9, 2012

Carl has always been extremely helpful over the years. His devotion to customerservice and the quality of the products have always been spot on. I would reccomendcarl and I have to all my family and friends. My stepdad bought his new silverado from him and was very happy with his experience!

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mainstdeli

Aug 9, 2012

Carl was extremely helpful in going out of his way to help me find the BEST price for my trade and the GREATEST deal I could find anywhere on my lease! Carl even went as far as helping my wife and me after he was done with work at the dealership!!! Now that is Customer Service and SATISFACTION that went well ABOVE AND BEYOND!!! Thanks Carl! See you for our next lease!

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Randall Sexton

Aug 9, 2012

I was satisfied with the service I received when purchsing my new car. Mr Hayes and Mr Sparks went out of their way to see I got everything I wanted on the new car.

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Snoopy016

Aug 9, 2012

Jeff Boyd at Tom Bannon is excellent! As a female I have been treated with respect everytime I took my vehicle to get it serviced. Jeff is always helpful and will answer any questions or concerns you may have in a timely manner.

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William Coleman Jr.

Aug 9, 2012

I have been consistently pleased with the service provided by Tom Bannen Chevrolet and their representive Jeff Boyd. I purchased my 2004 Chey Silverado 4x4 Crew Cab Truck from Tom Bannen in 2004 and have always had it serviced by Mr. Boyd. He has always been very helpful and extreamly knowledgeable in diagnosing the problems with my vehicle. I have never had my truck serviced by anyone other than Tom Bannen because of Mr. Boyd. For as long as I have been a customer Mr. Boyd has always been kind, courteous and eager to assist me in my needs, even on his days off. In my opinion, Mr. Boyd is an asset to Tom Bannen and by far the reason for my continuing business. I will continue to have my truck serviced at Tom Bannen as long as they are committed to provide quality service representives such as Mr. Boyd.Thank you,

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amcclain

Aug 8, 2012

Jeff Boyd is an excellent service consultant. His customer service skills are impeccable. Whenever I've called and left a message, he always calls back within 10 minutes. Jeff is always friendly and considerate on pricing. He is the only consultant I'll deal with.

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daisylyne04

Aug 8, 2012

We would like to start by stating we have bought 4 vehicles now from Tom Bannon. Three of those vehicles were from Mark Musgrove. Mark is a very caring person and puts your needs first. We told him what we were looking for and he was on the look out. Mark called to check on us to see if we had our new baby and to see how we all were doing. If you have any concerns or if you are not happy with something he will do his best to take care of the situation. We will not go anywhere else when looking for a vehicle and will use Mark or Fred Payne to help us pick the best vehicle for us.

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LindaWilson514

Aug 8, 2012

The salesman i seen was an excellent salesman. He got me into a nice brand new car. i would highly recommend this car lot to but a new car

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Paulajeanette07

Aug 8, 2012

I recently had a manufacturer defect on my stereo on my car. As I bought my car brand new, it was covered under warranty. I expected to go in and get second rate service as it is at most dealerships. The morning I planned to bring my car in for service I called to make sure the repairs could be done. After speaking with Greg he mentioned he would need to order my parts. That was on Friday. On Tuesday he already had my parts and was ready to get the ball rolling to get me driving happily again :)vMy car was taken the following Friday for the repairs, due to my work schedule. I was quoted approximately 2 hours work of work between paper and labor. One hour after dropping my vehicle off, he called and advised it was already done! It was as if it were never misfuntioning to begin with! I left extremely happy and now a dedicated Tom Bannen (Greg McNeil) customer! Thank you Tom Bannen And Greg for all your help!

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TonyAllers

Aug 8, 2012

This is the 5th new car we have purchased from Tom Bannen and the third we have purchased through Carl McNickle. We have always been treated great and we send our friends and family to Bannen. Thanks again to Carl for a fast smooth transaction. See you again. As to Why..I am a car guy. I build and show cars, I know what I want and Carl sees to it that I get what I ask for. Thanks again.

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dado07

Aug 7, 2012

The guys found the problem really quick and the fixed the same problem really quick. The Jeff Boyd all that time he let me know what's going on with my car. Great service and great personality thank you guys.

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jchandler890

Aug 6, 2012

Since my husband passed away in April of 2011, I needed someone I could depend on to keep my car service up. Jeff really takes the time to explain to me exactly what is going to be done and what needs to be done. I appreciate all he has done for me since 2011 with my service. He is a friendly, nice individual.Janice Chandler

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jschimbke

Aug 6, 2012

This was my second vehicle purchased at Tom Bannan.Harvey is easy going and make buying a vehicle hassle free.We had a verygood experience.

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Martha Fleming

Aug 6, 2012

I was very pleased with the service rendered. I did not have to wait a long time for the service department to complete the job needed. All of the people there were very helpful and pleasant. Yes I would recommended Tom Bannen Chevrolet for car sales and services.

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nherndon06

Aug 6, 2012

I was very nervous about getting a newer vehicle. Phillip was great to work with. He made sure everything was taken care of. He did an awesome job!

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Chandlersettle

Aug 5, 2012

I felt at home I went to go look for my first car and found what I wanted very easy. Milissa was great she made sure to tell me everything that I kneaded to know. She made it very comfortable for me which helped me to be very confident in the car that I had chosen. She also did her job very professional she made sure to even tell me every aspect of the car which helped to make it easyer to make that last step to purchase the car. This is the reason that from here on I will be going threw Melissa to get my cheverlet purchases.

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paulwinkler

Aug 5, 2012

I was pleasantly surprised that the price quote I was given was right in line with the research I had done on what I should have paid for the vehicle purchased. I didn't even have to ask. The salesman took the initiative to reduce the price. It was nice not having to play games like I have in the past. Roger also took plenty of time to explain the features of the truck.

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steve douglass

Aug 5, 2012

good natured, low pressure, very patient worked for me at getting a good price for both used and new vehicle for or daughter. Took time to show bells and whistles. Worked before and after hours to mnake sale. Good employee to have

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gwendill

Aug 4, 2012

I was very pleased with the service I received. Harvey listened to what I was looking for in a car, including the price and he found it. He worked to get the payments in an affordable range for me also, which was much appreciated. I enjoyed doing business here.

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killbill31

Aug 4, 2012

I have been been the owner of 3 corvettes. It came time for me to step in the market for my 4th. I was prepared to begin talking with the so called "#1 corvette" dealer in New Jersey. My father had purchased several cars from New Car Sales manager Beau Leslie in the past and had recommend me to talk with Beau Leslie before talking with the folks in New Jersey. I met with Beau and after talking with him realized I didn't need to go any further than Beau and Tom Bannen Chevy. His professionalism an honesty convinced me I was making the right decision to buy a car from him. If you are in the market to purchase a Chevy, Buick or GMC I would recommend you taking the time to stop at Tom Bannen Chevy and talking with Beau. I can assure you that Beau will find a way to put you in the car that you're looking to take home. If you don't believe me follow me on Twitter atallegrabill and I'll be happy to tell you the full story.

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usmcdrew

Aug 4, 2012

Had a great experience at tom bannen. Phillip Beasley was courteous and very helpful with the selection of my new vehicle. This was my first experience here and it was an enjoyable one. Will definitely be back.

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Larry&Judy

Aug 3, 2012

Great dealership. Would highly recommend them. We dealt mainly with Jason Hinkle on our new car purchase. He was very helpful. Everyone was so very nice and friendly.

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pbwilson8

Aug 2, 2012

We just bought our second Chevy with Harvey Robinson at Tom Bannen Chevy. Harvey is always a pleasure to work with. He knows his cars and will cut through the process to make the buying experience as pleasant as possible. I always feel like I'm getting a fair deal with Harvey. He also takes care of you after the sale with a follow up car and benefits like an oil change or loaner car, if possible.

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prissy101

Aug 2, 2012

I came in on Tuesday morning at 8:30 to purchase a car, and Matt Sparks met me at the door with smiles and energy! Within 2 hours not only did I have the best car for me and my needs Matt Sparks made this a very comfortable and easy decission ever. Matt and the Tom Bannen Team worked very quickly on everything to get me into my brand new car "2011 Buick Regal" and to work on time. Whew what a Morning! I could'nt have asked for better service, with great pricing! Thank you Matt Sparks & Craig Armstrong for making this the best and easiest Auto Purchase I've ever experianced! I highly recommend to anyone Tom Bannen Chevrolet and Matt Sparks (salesman). Matt has contacted me as promised to make sure I'm as happy today as I was the moment I drove off the lot with my new car, The absolute best follow up procedure. Keep up the good work Matt Sparks and the Tom Bannen Team!Patty

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rondal46

Aug 2, 2012

First time buyer.Was very satisfyed with sales person Rick Johns and sales manager Beau Laslie. Check gas milage and was better than rated on window sticker. Would recomend anyone to stop by Tom Bannon and consider a trade or purchase with them.

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sscamaro.holden

Aug 2, 2012

This was my second new vehicle purchase with Harvey. I had a great experience, no stress, and I love my new truck! Harvey helped me find a truck that met all of my needs and kept me within my budget. I would reccomend him to all of my friends and family!

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dealerwes1

Aug 1, 2012

Chad was my salesman. I was recommended to him by another salesman. Could not have been more pleased. He was fair and honest and tried to get me the best deal possible. I would have no problem recommending him or the dealership to anyone looking for a used vehicle. I did my homework before buying and out of all the vehicles I looked at I recieved the most bang for my buck with Chad and the staff at Tom Bannen.

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jacamerc

Aug 1, 2012

When I had originally gone to Tom Bannon, I dealt with another sales man, Harvy Robinson, and test drove 2 different Chevy models (the Cruise and the Sonic). Harvy was helpful, but not overly personable or friendly. On my return visit, when I was actually going to pick one of the cars and purchase it, Melissa greeted my father and I at the door, and tried to locate Harvy for us. When she was unable to locate him, she helped us herself without missing a beat. She found the specific Cruise I wanted to see and test drive, even though it was hard to find, since it was in the over-flow lot. She was very helpful, extrememly personable, and super friendly. I would reccommend her to anyone looking to buy a car, and she made my car purchasing experience a strees-free, enjoyable expeience. If, or more likely when, I purchase another car in the future, I hope that I have the privilage of having Melissa be my sales person again. She did a wonderful job.

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JDKuntz

Aug 1, 2012

Experience at Tom Bannen was perfect. We came to the dealership to look at lease options on Acadias. That is where we met Jason Hinkle. We expressed to Jason our desire to lease an Acadia. Most salesmen would have blown us off the instant they heard "lease," but not Jason. He was very friendly and inviting and even though he did not know everything about leasing, he made it a point to find out everything we needed to know. We returned a week or so later, and were able to get our lease on an Acadia.I would highly recommend this dealership to anyone needing a car. From my conversations with Mike Gunn about our alma mater, to the no "gray area" numbers that Craig Armstrong provided, the staff went above and beyond to not only accomodate my wife and I, but our one year old son that had to come with us during the purchase. Tom Bannen makes you feel like you are a part of their family, and I will go back there just for that reason alone.

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jflippin

Aug 1, 2012

This is my 4th new vehicle i have purchased from Tom Bannon Chevrolet. Each purchase has been some great negotiating. They have given me top dollar for my trade eachtime and a great price when buying strait out. This is the reason i will keep returning when im need of a vehicle.

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larentina

Aug 1, 2012

As I arrived at Tom Bannen on Aug.1, 2012 the first person I saw was Christoper Thomason he was outside on the phone. As I approahed the building he quickly got off the phone and ask me if he could help me, i said yes I needed a sales person he said here I'm. He introduce him self and so did I.I told him what I was looking for and what I could pay for a new car and he told me he was going to do all he could to make it happen. after spending time with Christoper he made it happen, he was the nicest sales person that I ever had. He took care of all my needs. Explain everything to me,not that I remember all that he said. I got the car of my choice.Botton line he was the top of the line Sales Person a true people person.I will recommend him to everyone who I know that is looking for a car.I test drove my car he took me everywhere I had to ask where am I now :) I think he just wanted me to make sure this car was it. I just love me new car. .On Aug.6 I came to the service dept.to get a part for my car upon arriving a service person ask me who sold my car to me I responed Christpoher.They called him to verified what part I need.This call wasn't for him to come to the service dept. It was just to ask him a question. Before I knew it he came over to make sure that I was ok, and checked on me until I left.This man I'm sure is busy with other customers , but he took the time out to check on me. I also fail to mention the finance manager Mike Canel he was also great. THANK YOU TOM BANNEN FOR ALL YOU DO !! Larentina R. Gleaves

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deblynn1949

Jul 31, 2012

Ms. Bozeman was wonderful. She went above and beyond to get me a car. My previous car had left me on the side of the road. I am a travel nurse and rely on my car to get me from job to job, Ms. Bozeman was instrumental in getting me into a new Chevrolet Malibu that I am confident will get me to my next job. Ms. Bozeman could tell my sister and myself were distraught to be out of state and to be without a car. She made us both feel at home in the dealership and stayed late to make sure we had a car before she left for home. She encouraged the finanical officer to get us the best deal possible that would work for me. We were so happy with her and the job she did, my sister baked her a cake. We surprised her with it the next day. My sister and I just love, love, love her and would and do recommend her to everyone we talk to about new Malibu. We rate her 210% and would come back to Tom Bannen Chevrolet to buy a car from her.

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mcdonald4

Jul 31, 2012

We had found the truck on the internet and called to ask questions about it. Fred was so knowledgeable and went out of his way to help us. Because of his willingness to work with us, we drove from another town to purchase the truck. The paperwork was smooth and fast! We feel he went above and beyond to help us out! Thanks Fred!

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Luissantiago1975

Jul 30, 2012

The entire process was quick and very organized and Robert Thomas was very friendly and made the whole process painless will definitely refer many people there

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pylesp7

Jul 30, 2012

I would love to thank matthew sparks for his extended hand of help in the purchase of our new 2012 chevy equinox. your down to earth kindness and professional experience got us everything we wanted in one night! Thank you so much for your help n time in seeing we were completely satisfied with all areas of our vehicle and decissions, as well as tom Bannon as a over all dealership. and more importantly the satisfaction and friendship to him and the dealership that will last a lifetime.Thank you matt, and tom bannon beyond and above for everything! I have and would recomend any one, person, friend, and family to matt and tom Bannon chevrolet for great care and excellence. and freinship beyond your purchase. the experience and follow up is great! thank truley! ~mr. an mrs. pyle~

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skimmey

Jul 30, 2012

Roger and Ron bent over backwards to help us get financing for our new 2012 Malibu.They were courteous, efficient and made you feel at ease.

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steven 46

Jul 30, 2012

jeff boyd is a great service guy he dose a very good job a plus he is also just a great man for tom bannen to have on bord

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jennybosi

Jul 29, 2012

Best car buying experience I have ever had! Steve explained everything very well, was very personable & extremely fair! Highly recommend him & Tom Bannen Chevrolet for any car buying needs!

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n.frazier

Jul 29, 2012

We were greeted by a salesman, Jeff McCarty, and we asked him to give us a few minutes. He returned and we asked some questions and he got all the info we needed and got us a great price on our trade-in and excellent price on the new truck we purchased. He assisted me after the purchase with setting up my bluetooth and showed me the options the truck came with. Also told me he would help me program my music player.The finance guy, Mike Young, really helped us to understand our options and helped us make the best decision for us. Very pleased with the overall service we received all around.

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elizabethj3

Jul 27, 2012

We have purchased 2 vehicles from Tom Bannen and been very pleased both times. Roger Ghrigsby went above and beyond getting us in a truck with everything we wanted, a price we agreed on and stayed an hour past close. We will recommend Roger and Tom Bannen to everyone we know looking for a car.

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rlestes

Jul 27, 2012

Most helpful with initial purchase as well as subsequent minor warranty service issue. I like the fact that this dealership's employees seem to be "car people" who really understand and know about their vehicles.

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anderson2011

Jul 26, 2012

The team at Tom Bannon was excellent! We felt right at home and were treated with the upmost respect. We had been to several dealers searching for a new SUV but they were the most respectful staff and did not push us to buy their SUVs. It was a pleasure purchasing an SUV from Tom Bannon and we will return again for future purchases. Since our purchase in Dec 2011, I have been to the dealer 3 times for service (oil changes) and the staff after the sale is just as pleasant as the sales team. Great job Tom Bannon!

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Freda Frazor

Jul 26, 2012

We are always very pleased with the service we receive at Tom Bannen and with Jeff Boyd. He is very friendly and always very helpful and efficient.

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frgaddis

Jul 26, 2012

I have known charlie for several and that is why i will continue to buy chevy products,and keep returning to this dearlership. I feel that i can drop my vehicle and not worry about anything that could happen. I enjoy going to this dealership and trust them with all of my Chevy products.ThanksGaddis

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gdy178469

Jul 26, 2012

I would like to share my service experience with you. My Tahoe was experienceing some service issues and i had been to two other dealerships and gotten prices for repairs in the $1000.00 price range. I had heard good things from a friend about Tom Banne service so i said what the hey i will give them a shot.I arrived at the dealership with no appointment i was greated by Greg Mcneil he asked if he could help me. I was expecting to hear the same old story but i was wrong he was more than helpful and explained if i would give him a chance he would help me.I checked in and in less than 45 minutes he came to me with a esitmate for my repairs. it was $475 dollars less than previous repairs and he could have it fixed that day.Greg was very well informed on what the repair was and very understanding of my situation. I will reccomend your dealership and Greg to everyone i come in contact with.I work in customer service and it is very good to know that people like Greg still are out there.

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NBrown10

Jul 26, 2012

I recently purchased a 2012 Chevy Tahoe from Matt Sparks and so far we love the vehicle. Matt was very nice and helpful throughout the entire experience. He went above and beyond in making the deal happen. Not only was he helpful during the sale but he also has followed up to make sure I am still happy and to see if there was anything else he could do. Not only was Matt a great salesman but the entire Tom Bannen team made my wife and myself feel appreciated! I would recommend Tom Bannen and Matt Sparks to anyone looking to purchase a GM vehicle!

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nicole12

Jul 26, 2012

I drive a 2003 GMC Yukon that just reached 100k miles. I had been informed by Greg McNeil in the service department that I was due for my 100k scheduled maintenance. Greg was very knowledgeable about my truck as he stated that is what he and his wife have driven for years, so i trusted what he was telling me. However I wanted to do my own research, not only was he dead on about everything he had also priced the service well below what his competitor's were telling me. After a couple weeks of research I decided to call Greg back and schedule an appointment. I was delighted to know he remembered me he also provided me with a rental car for the day so I didn't even have to miss a beat. When I picked my vehicle up it was completely washed inside and out, he greated me as I came in and went over everything that had done to my Yukon. I know and will forever be a Bannen customer for all my service needs thanks to Mr. McNeil.

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tcart1712

Jul 26, 2012

I rate the dealership of Tom Bannen an A+++++++for Excellent Dealership! Even today, I still continue to praise them for making my car buying experience a good one on July 9, 2012. There were two special gentlemen that played a huge role with helping me to reach my goal. The first one is Mike Gunn. He was the one that sent me all of the necessary information through email on choices of selections of cars as well as helping me to get started with the pre-qualifying first. I really appreciate him, because he would always follow back up to make sure that everything was going well. Then next, he introduced me to salesman Roger Grigsby, who is absolutely the best salesman ever. I like the fact that he took the time to help me decide exactly what I was looking for in a car, as far as the total package, as well as making sure that I stayed in the budget too! Mike Gunn and Roger Grigsby are great, and I think that they both are great assets to the Tom Bannen Team. So if you are in the market for purchasing/leasing a new or used car, I certainly recommend Tom Bannen Dealership!!!! They have a great team that specializes in making your car dreams/expectations a reality....Yours Truly, An Absolute Satisfied Customer!

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addisontab

Jul 25, 2012

My experience with Tom Bannen Chevrolet was great. I have been to several dealerships in my area and none were as honest and helpful as Tom Bannen. I told them exactly what I was looking for and wanted to know if they could help me before I made the long drive over. And they were able to give me what the local dealerships did not "honesty". I will defintely come back when I purchase my next vehicle and refer my friends.

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afoster5

Jul 25, 2012

Everyone that we talked wo while we were at the dealership was friendly and patient with me. I felt that Harvey and Mike wanted to make me happy in addition to selling me a car.

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arbear

Jul 25, 2012

This was my second time purchasing a truck from Tom Bannen. Mark was by far the best salesman i've worked with he went out of his way to make sure I was happy with my purchase in a kind professional manner. My next purchase with mark will be a camaro. Great salesman.

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carolann7

Jul 25, 2012

I only came to "look", and a few hours later I was driving home in my brand new Chevy Sonic Hatchback. Mark Musgrove was great to work with. I told him what I wanted to spend, & that I needed something to haul paintings in, and he went to work find the best car to fit my needs. I have already recommended him to some of my friends, and I couldn't be happier!

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groovygrrlg

Jul 25, 2012

I would highly recommend Tom Bannen Chevrolet. Mark Musgrove, and the entire staff are always helpful and friendly. I love my Chevy Cruze, and I would never buy a car any where else.

J

jlegan777

Jul 25, 2012

I took my 12 Cruze in for routine service and the service was great, everyone was very friendly, work was performed in a timely manner and the price was spot on. This is why I continue to use Tom bannen and will continue to do so.

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Ladydye3

Jul 25, 2012

Melissa Bozeman sold me a brand new 2012 Equinox and I LOVE IT and LOVE HER! This was my second car to purchase from her and she is amazing! She made me feel great about the experience and it was very easy to do business with Tom Bannen and Melissa who met my needs above my expectations !! Thank you MELISSA BOZEMAN and TOM BANNEN!!

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sdallen3149

Jul 25, 2012

Mark is great to work with. I bought a Camaro from him in September 2011 and had good experience working with Mark. My son's truck motor blew up a couple weeks ago, so he needed a new car. He wanted a Camaro, so I told him that we needed to go see Mark. I would not buy a Chevy from anyone else. We went to see Mark and left that night with another Camaro for my son. Mark is very helpful and tries to get you the best deal possible.

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Dbruce0824

Jul 24, 2012

I want to personally thank Melissa Bozeman at Tom Bannen Chevrolet. I purchased my first car this past month with her. Melissa make the purchase a smooth graceful transaction. I briefly told her what I was looking for, she searched her inventory, had the SUV transferred from another lot, my financing completed, and ready for me when I arrived. A test drive and a hour later, I was heading home in my new car. She is a true angel and I am grateful for Melissa.

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Jeff Napier

Jul 24, 2012

I had a great experience buying my new Buick Lacrosse from Mark Musgrove at Tom Bannen Chevrolet, Buick, GMC. Mark was adamant that I make the right choice for me. He was always professional and allowed me time to be comfortable with my decision. As long as I live in the Nashville area I will always give Tom Bannen and Mark Musgrove an opportunity when I am buying new or pre-owned automobiles.

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jtpirtle

Jul 24, 2012

I just wanted to say that my experience with Tom Bannen Chevrolet and Mark Musgrove greatly surpassed my expectations of my car buying experience. Mark was extremely helpful in the process and I couldn't be happier with my Cadillac STS. I know that I will definitely go see Mark again when I need to purchase another car, and I have already recommended him to several friends of mine. Keep up the good work guys!

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kevinjs60

Jul 24, 2012

Mark was great in assisting me to buy a good used car in a short period of time. He stayed in contact with me, worked the financing to an agreeable deal, wrapped up loose ends and followed up nicely. I also had a good experience in the service department, was explained everything on my old cars issues with an honest, up-front analysis.I would recommend Tom Bannen Chevrolet and Mark to anyone.

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WScott11

Jul 24, 2012

This was my first car buying experience and Mark made it a great experience. Everyone was professional, kind, and I was not pressured in any way. I will definitely continue to purchase my vehicles from him and this dealership. I would highly recommend anyone to go to them!

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fohguy

Jul 23, 2012

My trade / purchase was a piece of cake. Mark(Musgrove) was a pleasure to work with. No pressure, kind, thoughtful and very professional.Nice one folks!

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marshalman

Jun 27, 2012

This dealership has received some negative reviews, so I thought it was only fair that I share my positive experience with Tom Bannen Chevrolet.Back in January, my wife was in search of a new 2012 Camaro with Crystal Red Tintcoat paint, but that paint color wasn't being made available on Camaro's at that time. We decided to go to Tom Bannen and see about ordering a Camaro with the color and options we wanted on the car. When we arrived, we were introduced to salesman Steve McFarland. Steve was very honest, friendly, and professional. He allowed my wife and I to test drive several Camaro's before we found the model we liked. Steve was very helpful in ordering the vehicle for us from the factory since we wanted the Crystal Red paint option. At no time did we ever feel any pressure to purchase a vehicle. Steve stayed in frequent contact with us and kept us updated on our order status. When the vehicle arrived 6 weeks later, Steve made sure the vehicle had a thorough pre-delivery inspection performed on it. Not only did Steve make sure the car was "cleaned to the max", he even gave us a FULL tank of gas, which is unusual from my 30 yrs of car buying experience. I can't say enough positive things about Steve McFarland. He is by far, one of the best car salesman that I have ever done business with.I also want to say that Jeff Boyd (service advisor) and Ed Zehnder (service manager) have always been very honest, friendly and professional when I have taken any of my Chevy vehicles to their service department over the past 7 years. They have always gone above and beyond to make sure my vehicles were serviced to my satisfaction.I would recommend Tom Bannen Chevrolet and especially salesman Steve McFarland to anyone looking for a new or used Chevrolet.

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Tbears13

Jun 18, 2012

I had the worst experience that I have ever had in my life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not only did they not fix my car, which is brand new!! They broke it even worse than before, and didn't bother to tell me!! I had to discover it when I picked up my car!! Then when asked the Service Advisor, he was like "Oh, yes... well we had to order parts" THEN he turned his back on me while I was still standing there!! I have never been so rudely discarded in my life!! We are filing complaints with the BBB as well as GM. There are too many dealerships out there to deal with one that really doesn't care about the service they provide. Don't walk, but run away from this Dealership!!!

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