Santa Monica BMW reviews

Sean

Aug 9, 2015

We walked into SM BMW only looking to test drive the new 228i. Knowing that we wanted a manual transmission, we knew we'd have to order the car. We planned to play a few dealerships against one another to get the best deal. After talking for a few minutes about what we specifically were looking for, our rep informed us they had a brand new 328i that fit the bill. We looked at it, and even though it wasn't exactly what we were looking for, it was exactly what we really wanted! We made out like bandits on the deal, as BMW's with manual transmissions aren't exactly what the average buying is looking for, but it was EXACTLY what we wanted. The car is loaded up with all the options, and 6 months in we couldn't be happier with it. First service was easy to schedule, they provided a loaner car that was comparable to our car (automatic tho) and it was ready on time. I highly recommend this dealership, Achilles, our advisor, and BMW in general. This is my 5th BMW, but first from this dealership, I'm already planning on #6, and it will be from Santa Monica BMW!

JPS4inLA

Jul 21, 2015

I always go to Chris Myers for service because he is always on top of things & knowledgeable in all things BMW. If you want someone to ask how your doing every 5 seconds & hold your hand go elsewhere. If your getting quick service or arrive early there are other businessmen & women in the comfortable waiting room having an espresso. Does not get better

BMW2014

May 7, 2015

My brand new BMWs Emergency Call Malfunction light came out, called BMW of Santa Monica, closest dealer to me to make an appointment and got next business day appointment, I asked receptionist , do I get the loaner and she said no, I explained her , this a part of service to provide the loaner car, specially for brand new car under the warranty and she said , we do not , because you did not buy your car from us, I said , I bought it from BMW USA not from Mercedes or Honda and you have to provide loaner and she said OK, I can make appointment for you next month, the question is how can I drive my car when the SOS light is on for a month ?I called next closest BMW Dealer to me and regardless of leasing the car form them, got appointment for early next week and they provide me loaner.I did not tell her, at first I was trying to lease the car from Santa Monica BMW, but their monthly lease offered me was almost $200 higher than I am paying now for same car and options.

TWS

Nov 10, 2014

After months of research - excited and enthusiastic - I took time from work and stopped in on a fine midday morning ready to speak with someone - anyone - about my decision to purchase a brand spanking new BMW. Yes, I did call for an appointment first, but the answering machine was of no help, and I got no return call . So I thought I'd just take the time and drop in. Certainly face to face would be better. And I was met...well...by no one. A collective yawn would be a generous description as employee after employee marched by ignoring me. Gradually, I began to feel that I'd suddenly developed the super power of invisibility. No one bothered to offer as much as a simple "Hello" or a "May I help you?" ... Nothing. So after wandering the place for a bit in search of someone who might care a little, finally I just walked into an office to beg for assistance. The woman at the desk looked up - and while pleasant enough - clearly had other things she needed to attend to besides helping separate me from my money. After somewhat patiently hearing my plea, she vanished into the service area for some time. I stood awkwardly in the hallway waiting. She did return at last and I was told that the car in which I was interested was not available to be seen. "But it's here, right? Just through those glass doors? I think I can see the front of it not 20 feet away. " "Yes" she allowed, "It is". "Well, couldn't I just go have a quick peek?" I said "I won't touch anything." "No. No I'm afraid not. It's not available at the moment." I began to get a bit paranoid and started to wonder if the car was actually upset and avoiding me for some reason. "It may be available to be seen later today - or possibly tomorrow - maybe the next day. Just come back later why don't you?." "OK" I said "When? What would be the best time?" No answer. I was never asked for my name, or for a business card so that someone might call. Nor was I offered as much as a handshake, a card, a name, a phone number, or for that matter a chair, a cup of water, or a future appointment. For the record, I was nicely dressed for work, so I think I resembled a vagrant in no possible way. Just as I dejectedly turned to go, I stopped, looked back and said to the nameless woman - now back at her desk. "You know, I must say. This is all vey odd - by far the strangest car dealership I've ever visited. Basically, you're just telling me to go away. And you seem actually a bit annoyed that I have the temerity to want to give you money for one of your cars" . She looked both genuinely perplexed and yet relieved as I wandered back out into the California sun....baffled, annoyed, and feeling somehow diminished. Since I have found another BMW dealership in the city. And that one is populated with people who actually wish to sell cars.

StanB90272

May 8, 2014

I purchased a new BMW from Santa Monica BMW and received excellent service in purchasing the car.Carmen Garay was the salesperson that assisted us.She was knowledgable in every aspect of the car.We felt she was totally honest and sincere. We visited the dealershipseveral times in a 1 week period as well as other dealers.She never got discouraged, answered numerous questions, and I felt nosales pressure at all.After we purchased the car she continued to provide topnotch service. She gave us three lessons on how to operatethe many new features to us. This is probably be the last car purchase for me, but I amrecommending her to all my family and friends.I hope the service department matches up to the same quality.I hope Carmen reads the reviews on Yelp. This is the firstreview I have ever written.

scdaisy55

Mar 18, 2014

I went in to get some engine oil and because I did not but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of themselves. When I asked about that they said they were a family-owned dealership and that was their policy. Well, most BMW's are family owned so that should not make a difference. And that shouldn't matter anyway as the warranty travels with the owner, not the dealership. Again, SHAME ON YOU!!!!They should lose the right to this wonderful brand franchise. Their sales department does not treat one much better!!!!I will never give this dealership any of my business!!! And I will tell others to do the same.

swg126

Mar 9, 2014

No wonder they get a failing grade form the better business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a joke!

63alavi

Feb 24, 2014

Beware, beware. I wish i had paid attention to the previous reviews. I usually do not shop around, that is my right but I do not have the time for it. 3 years ago i just walked in and bought 2 cars from this dealer. No bargaining at all, did not have time. About service department i have no complains.This time as a repeat customer, with check book at hand needing a car immediately I went in, the sales person (Artur) a reluctant impatient person that hardly lifts a finger quoted prices that were way higher than the ones published in LA times by the Beverly Hills dealership. When asking why he called them cheaters that just want clients to walk in their stores, when I said let me go there and check if you are right, he started getting mad and raising his voice and even saying that he will not let us leave! Bullying me and calling names right before my wife, other sales personnel and the manager dropped their heads pretending its non of their business. One just whispered an apology and calling his behavior shameful, without daring saying anything openly. Without a doubt its hard to not have a great successful business as BMW Santamonica, because of the brand and the location , but these guys can manage ruining it.

mmazzocc

Feb 20, 2014

Recently I bought a 328I from BMW Santa Monica and overall it was a good experience. The first impact was not the most promising. We asked to test drive a car and they looked at us, I was there with my wife, as if we were not good enough for a BMW. But after that, everything went smoothly. I worked with Artour from beginning to end. He was professional, knowledgeable, and honest. He first made me test drive a 328i that was in the parking lot. But when I told him that I was interested in a car with the sport line package, he searched for a car with that package in his database and took me to a different location where it was parked. He probably spent more than 1 hour with us to make sure that we had all the information needed to make a good decisions. At the end of the meeting he gave me a quote that I thought was on the high side, but that was expected given that I had no competing offer. Then I spent the next few days looking at other cars and getting alternative quotes for a 328i with sport line. After all this, I called back Artour asking if he could match another quote I got from a different dealer. On the phone he promised to give me a better deal. When I went to the dealership, he gave me the deal he promised on the phone. That was on a Friday evening. After I had signed all the documents it was well after closing time. It was after 8pm and I believe the dealership closes at 7:30pm. Even if it was that late, he spend another half hour explaining everything I needed to know about the car: how to use the navigation system, how to use Bluetooth, etc. I was impressed that he was willing to spend that time with a costumer on a late Friday evening. If you are planning to buy a BMW, I would think seriously about calling Artour at BMW Santa Monica.

heidarisaman

Oct 29, 2013

I considered to lease a BMW 3 series from Santa Monica BMW. I chose one of the BMW in Stock then I sent a request to Lorie-lie for getting a quote on a specific car with specific lease term that I needed. After the 3rd email finally she sent me a quote much higher than other dealers' and she tried to bring different excuses for their delay in responding to my inquiry(after 4 days). Do not waste your time to request online quote from this dealer. They did not provide any reason why their price is too high.Instead of giving me a competitive price they insisted on getting a written quote from other dealers to match their price. I think SM BMW is not a place that gives you the best deal on the internet. I never had any experience with their in store sales managers. My opinion is that they do not take online sales serious.

sergeilazutin

Oct 9, 2013

Artour was extremely professional to handle my needs. I will highly recommend him for any BMW service. He was courteous and polite with thew most care for my needs.

Silkroad

Oct 9, 2013

I would recommend purchasing a car from Santa Monica BMW because of my experience working with Artour. Artour made my car buying experience pleasant and virtually seamless. He was friendly, helpful, diligent, and professional. He worked with me every step of the way -- including repeatedly reviewing various price structures -- to ensure that I was happy with my purchase. If you decide to buy a car from Santa Monica BMW, you should chat with Artour.

bella335

Oct 7, 2013

My experience at SM BMW was outstanding. Artour's technical expertise, enthousiastic driving skills, and gentle attentiveness was a pefect match for me. I have purchased many cars, mostly BMWs, from multiple dealers and have never felt the positive connection that I enjoyed with Artour. His honest and genuine approach to ensuring that I received the best possible service was very refreshing; and in fact, motivated me to purchase my lovely CPO 335i coupe 3 months earler than I had originally planed. I would highly recommend Artour to anyone thinking of purchasing a new or CPO BMW.

pnarayanan

Oct 7, 2013

I had visited the SMBMW showroom around 3 months back in June, inquiring about specials, deals, and to really check out different models. Recently 2 weeks back. Artour was my sales advisor back in June and he recognized me right when i came to the dealership. He got me connected to a great vehicle, with fully loaded options and a great price. He took it upon himself to work with the GM and BMW Financial services to get me the best payment plans and pricing on the vehicle. He was very friendly, courteous, and most importantly professional in his approach. I walked away with a great car that very same day and in the last 2 weeks, he has followed up with me periodically.Since then, i have introduced him (Artour Timerhanov) to some of my other friends who are in the market for cars as well. I'd definitely looking him up when you get to the Santa Monica BMW showroom. His office is the first on the right, right behind the receptionist desk.Great Guy, great service and great dealership.

kamran0424

Sep 11, 2013

They are not honest, we make a deal and at the end this guy Rick Allen change all the numbers Even when the sale's person showed him the paper that he (Rick Allen) himsalf wrote it don.He is not deserve to be in finance position and hope he get fired in sake of the dealerhip.

Eelreal

Sep 9, 2013

I just leased a car from Lorelei and it was by far the easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible experiences with car dealers and never look forward to having to get a new car. After this lease, that might have changed. The entire staff worked like a team. Instead of seeing sales people fight for commissions, they cooperated in answering our questions. There wasn't even a hard sell on any insurance add ons or extra available dealer accessories. After seeing the car, I exchanged a few emails where we settled on a price. They held the vehicle for a few days, until my other lease ended, without taking any money from me, and honored the agreement without batting an eyelash (unlike an experience I once had at Acura 101, where they tried to back-out of an email agreement, until I threatened to go lease the vehicle elsewhere, to mitigate my damages, and sue them for my damages).

jeffezros

Sep 1, 2013

Artour was an absolute pleasure to work with. It was definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My leasing experience was very professional and the customer service was excellent. My sales adviser was very patient and made the entire purchase very easy. Not only am I happy with the quality of the car, I am extremely satisfied with the high level of customer service that I received at the time of purchase.

asorek1

Aug 30, 2013

Came to the Santa Monica BMW to test drive & see what cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fantastic deal on my beautiful new BMW. Furthermore, he went above and beyond his job by helping me with the service department, setting up my car and showing me how to use it. I would HIGHLY recommend Artour and will be suggesting all my future friends/family to see him at Santa Monica BMW when thinking of purchasing a new BMW.

freedo23

Aug 26, 2013

We enjoyed (yes, enjoyed) our experience leasing an X5 with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confident salesmanship -- all this he infused with warmth and humor. Beyond his initial interactions, he has continued to help us navigate a nettlesome kink in the car which seems difficult to fix; he has been very clear that he wishes to stand behind his product. Honestly, he has made us feel that someone will have our back during an uncomfortable service experience. This is our third BMW, the previous ones leased from an outside company which prides itself on its service. During two test drives, Adam easily won our business and we look forward to the opportunity to refer anyone we know to him. Who knew buying a car could be such a good, easy experience?! We have never previously done a review but felt compelled to in this case as it really was such a surprisingly smooth process.

TammyBrown

Aug 25, 2013

Buying my certified pre-owned 3 series from Artour Timerhanov was such an easy experience. Personable and knowledgeable, Art made the decision to buy from Santa Monica very easy. I didn't feel like I was getting "sold" something but that he wanted to get me in a vehicle that I wanted and that I would be happy with for the long haul. I usually hate the process of buying a car but Art made it much easier than I've ever had before. I recommend you seek out Art the next time you're in the market for a new or pre-owned car.

mern8

Aug 2, 2013

What an experience!! I leased a 128i. It was so easy and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Monica BMW!!!

bdm325

Aug 1, 2013

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs.

dakelly

Jul 19, 2013

My experience was unexcelled from the courtesy and friendliness to the shuttle service.Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be.I have never had a better experience with any service department!

ZachSekar

May 31, 2013

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics.

MattMarkus

May 18, 2013

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere.So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated??

Sportsfaan

Nov 15, 2012

I would rate this dealership as a 2/5. It isn't flashy, the buying process "chunky", and they do not seem to have enough of the right people there to help. However, what do you really need from a car dealership?1. A car you want2. A fair price3. A handshake and some paperworkThey had all three for me. However, I have had many far better buying "experiences" than S.M. BMW. I would go out of my way to not buy there again, sad to say.

BMWaddict

Aug 5, 2012

Remains to be seen if there is any professionalism to be found at this dealership. But after a few years of periodic encounters, this dealership rates a ZERO. I am a BMW owner, I have serviced my car there, I have visited there more than once to consider purchasing a new vehicle and also certified preowned. Worst moments so far involve Salesmen flat out lying to me about features and changes to BMW models. BMW are the best cars I've ever driven, but this dealership is crap. Repeated experiences of condescending remarks and snake oil salesmanship seem to be go beyond flukes or isolated incidences.

jpedrotti

Jul 18, 2012

Lorelei is wonderful to work with, and made the whole process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely work with again, and refer people to. Thank you Lorelei!

mtrsport

Jun 12, 2012

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean!

rnrcoaster101

Jun 9, 2012

I was very happy with the service I have received from Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I have leased and I can not imagine using someone else. She has made each lease experience simple and always works to find the perfect vehicle and a great price. Unlike other salespersons, she follows up and does not pressure. And best of all I did not waste a lot of time running back and forth trying to make the deal.

amylafond

Jun 8, 2012

Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!!

ryanolehass

Jun 8, 2012

Lorelei is honestly the best "salesperson" I have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goal together. You can tell she truly cares about her customers...and continues to assist me with service issues that I run into over the years. I couldn't think about working with anyone else!

acperry

Jun 7, 2012

My family and I have purchased several cars from Lorelei Llee. Lorelei Llee is by far the friendliest and hardest working sales person at SM BMW.

Dlowe

Jun 7, 2012

The whole staff at Santa Monica BMW has always treated me very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I went into service. I bought my car here, my mother bought her car here and I continuously, with confidence, refer my friends and family. I would never buy a BMW from anyone else!!!

FranBerger

Jun 7, 2012

I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had.

Lucy5872

Jun 7, 2012

Lorelei is AMAZING! She makes the very nerve wracking situation of buying a car so much easier. She took care of my lease and later the purchase of it. She's always accessible and just so pleasant. I would refer her to anyone. We thank our friend who originally referred her to us.

markskmarksk

Jun 7, 2012

Beyond fantastic experience would be a bit of an understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with all other facets of the usually stressful car buying experience. She helped with finance, extra options, pros and cons of each in a very candid and sincere manner. What an atypical experience. I dont know what my next car will be and when I will be making that decision, but do know I have already made my decision to return SM BMW in general and Lorelei in particular.

nicolemcogan

Jun 7, 2012

This is an amazi g dealer with excellent people and incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impeccable.

paigem

Jun 7, 2012

Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward.

temperproof

Jun 7, 2012

I like the BMW dealership in Santa Monica. Not only it is centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehicles from this dealership. Always had a pleasant experience. Service advisers are also very competent in what they do.Overall, an "A" rated dealership. I recommend them to my friends and family.

trajan321

Jun 7, 2012

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back.Thank you SMBMW and BMWUSA.

astibel

May 30, 2012

I can not believe how rude these people are. I was having a friendly conversation with this guy and I asked about more cars coming in when I did not like the color of what he had. Thirty seconds in he started walking away. I said "I you really walking away." He said "Yep, your not buying a car today." I said do you know whats coming in. He said, yes. I said can you tell me. He said, "not worth my time." These people are terrible. Also while on the lot I heard two employees calling a customer horrible names because of where he parked his car that he bought from them!

cymro

Apr 4, 2012

Re; BMW 325Ci 2005, 35k miles.My daughter had a check engine light problem so she took it to the dealer where she bought the car new.She got a quote for needed repairs totaling $6,200! for a number of problems. Paid $145.00 diagnostic fee for this information.Then took it to an independent service outfit (William Leaf automotive) who informed her that only about $550 of the work was needed.Do not patronize this dealer. Rip off; selling uneccesary repairs.Incidentally, the original buying experience was not too good.

aburwick

Mar 19, 2012

I was originally looking at leasing a 335is when I walked into the BMW dealership in Santa Monica. I was directed to Richard Schneider in sales, who immediately came off as a man who only had time for me if I was interested in purchasing on the spot. He was cocky, smug and pushy. We took the car they had on the lot for a drive and he could tell that I really liked the performance. Once we arrived back at the dealership, he worked very hard to meet his needs of convincing me that the particular car he had on the lot was right for me rather than trying to determine my needs and figure out if we could find the right car in the area. Every time I asked him to search inventory or look at options for a different style car of that type, he acted like it was a major pain. Ultimately, because I loved the car so much, I convinced myself I would be happy with it and made an offer. Richard agreed to this offer over email and then relented when I showed up at the dealership to sign. It was easily one of the most unprofessional experiences of my life and I have been in sales for more than 10 years. Richard and the entire dealership give salespeople everywhere a bad name and I would never give them business or encourage anyone else to do so. Zig Ziglar would have a heart attack if he set foot in this disgraceful establishment. By the way, Richard did end up offering what I considered to be a pretty good deal. The details are $629/mo for 36 months with $5k down and 10k miles per year. If you are interested in leasing this vehicle, make sure you demand this deal or better!Aaron J. Burwick

dgr

Mar 2, 2012

Poor workmanship. No return phone call.The worst customer service I have ever experienced.I will never buy another BMW after this experience.I have another dealership trying to fix what they damaged.I hope for BMW's sake this dealership changes ownership.

wwwoody

Jan 21, 2012

PLEASE READ THE BELOW FOR AN UNDERSTANDING OF THE SANTA MONICA BMW EXPERIENCE. At the beginning, my experience (with sales person Tach) was really quite good - and then turned awful. I was shown around by Tach, who gave me wonderful, clear information, and took me on a fun test drive of the BMW 335i convertible. I decided to lease the car. I felt like Tach was my new, awesome friend. Sound good so far?Wait...We sat down in Tach's cubicle and started talking about lease price. The very highly publicized national lease offer for this car is $559 per month with $4,500 or so drive-off. Tach had explained earlier that while that price is technically true, it's for a bare-bones car which actually does not exist. He has never seen such a bare-bones car, and never expects to. He supposes it could be ordered from the manufacturer, but who knows how long it would take... no one he knows has ever tried.Fine. That makes sense, I guess. This ain't 'car friends', it's 'car business'. Let's proceed.Tach did some basic calculations, scratched some notes on a pad, then said: Ok, so here's what I can do for you on that lease. $914 a month.Right out of the gate, Tach (my new friend) tried to use bogus, self-serving math to bilk me. Thanks, Tach. You're all class.After about 5 minutes of me explaining why his math was bogus and self-serving, I said I'd pay $699 a month with $5,000 drive-off. Tach started saying things like: I can't go to my manager with that. He'll get ticked off and think I'm an idiot.I explained to Tach that I don't care the teensiest little bit if his manager gets angry, or thinks less of him. So Tach shrugged and marched off to his manager's office, like he was being sent off to his death. I had to force myself not to laugh at the shameless theatrics.Tach came back after 5 minutes, and said (I swear, I can't make this up): I'm going to give you the clean version of what my manager said. The real version was pretty rough. He can do $740 a month, but that's a huge stretch. We're practically losing money. Take it or leave it. He's still a little upset.I smiled, and said: Tach, please go back right now and tell your manager that I reject his offer. Tell him I am more upset than he is. Also tell him he has five minutes to accept my original offer. If he comes back with anything less (even one penny!), I will simply walk out the door without another word, and I'll lease my car from someone who isn't angered by simple negotiations.Five minutes later, Tach came back with a big smile on his face. He said: Miracles happen! We have a deal!Really? How surprising. This is why people hate car dealers. Anyway, let's proceed. I'll go through the rest of the story quickly.They ran my credit. The day before, I paid $45 total ($15 each) to each of the three major credit agencies (Equifax, Transunion and that third one which eludes me). My credit scores were 745, 736 and 712. Not great, but not terrible. Good enough for any lease. BMW Santa Monica ran my credit and got the following results: 665, 635, 645. Wow. That was unexpected.I asked Tach how that could happen. Did I just waste $45? I asked if there was a special 'auto-skewed' FICO score that the car dealer requests which would somehow be different that my actual FICO score (which the rest of the world uses).Tach said: No, there's only one score. Yours are wrong.I asked Tach: Why does it say on your reports 'auto-specific'?I pointed out the line on the paper. It was right there in black and white. Tach said: That just means a car dealer requested it. It's the only score you have. Your FICO scores that you got yesterday are wrong.And so, the price immediately went up by $50 a month ($1,800 over the life of lease).After a few heated words, I walked out the door. Tach followed me. I explained that I know for a fact that car dealers use a special 'auto-skewed' FICO score, which is very often different (i.e. lower) than your actual, verified FICO score. That's fine. Any honest car dealer will fess up to that. But Tach lied to my face. Either that or he was clueless about it. He didn't strike me as clueless.I called Tach the next day to ask a question about the car, and see if they had re-evaluated their position. Tach told me that his manager (maybe he was angry after all!) decided that my credit was so bad that they couldn't lease me the car AT ALL without a co-signer. There was a note of victory in voice.Wait for it... here's the clincher.My next stop was the Mercedes dealer (W.I. Simonson) a few blocks away. I leased a brand new E350 convertible, with a sticker price a little higher than the BMW 335i. The walk-off price was identical, and my monthly payments are $589 per month, which is more than $100 a month LESS than what BMW wanted. SERIOUSLY. And the guy at Mercedes didn't talk to his manager once! He made me the best offer he could, and stuck by it. When he ran my credit, he explained that yes, it was lower due to the auto-skewed report they run, but he'll make sure I get an A1 rating anyway. No problem whatsover. Thank you for your business.I left the Santa Monica Mercedes dealer with an incredible new car that I love, at a good price. And I felt respected.That, in a nutshell, is the difference between working with straight-forward, honest dealers and the shady tricksters at BMW Santa Monica. At BMW Santa Monica, first I was charmed and glad-handed, then upsold, pressured, lied to, and emotionally bullied by an unseen manager. Finally, I was black-balled because apparently I'm an untenable credit risk.Five blocks away at W.I. Simonson Mercedes dealership, I was treated like royalty, and they did everything they could to HELP me overcome credit issues instead of doing everything possible to penalize me for them (and further fill their pockets).

smokkin

Jan 17, 2012

So bad it was funny. Took new 550i in to have door closing issue fixed, goofy directions from GPS, squeaky steering wheel fixed and fall off in mileage investigated.They had the car for a day and did exactly nothing. Called corporate back east and they called dealer. Went in to pick car up the next day they still had done absolutely nothing. All problems still there and easily verified if anyone bothered to look. Talked to service manager Charley who said foreman verified they could find no issues. When I pointed out issues could be easily verified (as in turning the steering wheel to make it squeak) Charley the service manager told me to take the car to another dealer and then put his thumbs in both ears and wagged his hands.Mystery is why they would behave in such a bizarre manner. I would think it would be easier to just do the work than piss off a customer.Maybe on drugs or?Love the car; really wonder about BMW dealer and corporate management.

beltran65

May 31, 2011

Worse BMW Service experience ever.. Staff is non-professional, replaced wrong parts and didn't stand behind their repairs.. Just a bunch of thugs.. Stay far far away..!!!They replaced wrong parts on my car, convincing me to replace expensive parts, then it also broke down and they refused service to fix. It's just horrible experience.

ALTADC

Apr 19, 2011

I purchased a 2008 M roaster from the used department at Santa Monica BMW. The customer service at Santa Monica BMW was excellent. Mario from the used department returned all of my phone call and provided the necessary info required in a very timely fashion. I flew into LAX and he picked me up in his own personal vehicle. When i arrived at the dealership the vehicle was spotless with a full tank of gas. Mario had the service department install a wind deflector and arranged a company to come into the show room for three hours to apply a 3M clear bra. The quality of work from Gary in part on the install was perfect. Staff was friendly and easy to talk to. I highly recommend Mario and his crew at Santa Monica BMW (used).

karl123

Apr 7, 2011

these guys are nuts. i go to their show room to buy a new car. i leave them my name and number and ask them to call me when they get some answers to my questions. never hear back. so i call the sales guy. he is cold, snotty and busy. says he will call me back. never does. so i call the sales manager. leave a message. he never calls back. so i call the general manager. leave a message. he never calls back. are these guys so successful that they can be this rude and unprofessional? if i was the owner i would fire these incompetent and rude and ineffective employees

shuss

Jan 13, 2011

This review is for the Certified pre-owned office of this dealership. I was initially skeptical about making a purchase here due to the reviews, but they had the best vehicle within a 500 mile radius when I did a search on bmwusa. Worked with Mario over several emails since I live in AZ. He was very prompt in responding to all my emails. He even sent the service history of the vehicle and gave me a good price. This is a no-haggle, no nonsense place and is evident when you actually work with Mario. I flew into LAX and arrived at their office at 10:30AM. Mario took me out for a testdrive and explained everything about the car. He was very proactive in calling up all the necessary folks to get my paperwork going ASAP. Deigo detailed my car and we got the financing taken care of by Henry. By 12:30 they sent me on my way with a tank of gas. I am now a very proud owner of a 528i and look forward to buying from them again.

z4man

Nov 4, 2010

Difficult to quantify their awfulness...the Service Advisors don't listen to what you say; they dismiss anything "from the internet" as bogus; and they act like they know better [which they don't or they wouldn't be SAs, they'd be managers.] The actual service is pretty bad. The lot monkeys inflicted three separate scratches on my car during its last stay there, and rather than admit it they attempted to pass it off even though they surveyed the condition of the car when it arrived. They also botched a simple oil change by overfilling the motor. That's pretty much the simplest task there is, and they can't be trusted to do it correctly. I recommend you go ANYWHERE else before here.

dcomin

Nov 2, 2010

I took my car to BMW Sta. Monica 3 times after moving to the Neighborhood. I could go on and on about how shitty the service is from all aspects, but if you read the other reviews here(also on yelp, Google and city search) you get the idea. They are slow, unprofessional, their mechanics miss diagnose all the time (I had a MIDAS auto center correct me on a BMW Sta Monica diagnose) and expensive. Bottom line is: save a headache and drive a little further. BMW can be very tricky after 60k and taking to this dealer will make you hate the car more than you should.

hatesmbmw

Aug 23, 2010

this concerns the service division. i will review in three parts (3 episodes)1) brand new 135 convertible. 675 miles on it. had a MINOR problem with the start. crank seemed excessively long. worried it might develop into something more serious. took it in they attempted to replace software. car completely died. took them NINE DAYS to get a new car up and running. their explanation- every software attempt requires codes. codes are procured by email from regional BMW center. sometimes takes more than 24 HOURS to get a code in email. when i got the car back- THE SATELLITE RADIO OPTION I HAD PAID FOR WAS MISSING. After holding the car nine days.2) took the car back to reinstall the Sat radio. they said they would get the codes (again the holdup) before the car came in so it should only be a half day. they held the car 2 days because they got the wrong codes. when i received the car back there was a crumpled receipt from a local 7-11. it was dated on the day i received the car and time stamped 20 minutes before they made the call to me to pick up the car. translation- an employee used the car to stop at the 7-11 enroute from their electrical repair center (19th & santa monica blvd) to the main center (12th & santa monica blvd) to stop and do personal business. they apologized profusely for their employees behaviour (so there was an admission of guilt).3) bought a tire warranty with the car. when i tried to use it they said they would honor it BUT they would not release the car to me until the warranty company (which they are an agent of by virtue of the sale) had paid them in full for the work. (this was explicitly a non reimbursement warranty). this was never explained to me when i purchased the warranty.that was pretty much the last straw for me.

elship

Aug 13, 2010

I brought my BMW 2007 in for electrical problems. First, they told me there would be no charge a my car was brand new and under warranty. Then, a few hours later, they said they could not tell if the problem was under warranty unless I paid them a "diagnostic fee charge" of $435.00! I believed them and they obviously pulled a scam. Then, a month later, the car was doing the same thing--electrical failures--no signals working, no windows opening, NOthing worked! They took it back again and didn't give it to me for days.THen, the transmission began breaking down as the car wouldn't go from one gear to the next AND the electricalproblems began to happen again.I told BMW North American to please take the car back---it has 8500 miles on it! It's lemon!BMW told me to take the car bAck to Santa Monica BMW where they promised me a loaner car and then didn't have one!So they had to let me get one from Enterprise ----The next day, the same service guy called me and said I should come back and trade the rental car for a loaner BMW they "managed" to find----I said no, I had to work!they told me they couldn't find anything wrong with the car at all even though the transmission warning light came on when I was driving it with one of the service guys at the service station!SO ---I have been going to Santa Monica BMW for over 20 years and they have always been rude, impatient, and they lie.ANDBMW North America would rather let me drive a dangerous car then take it back TWO months before the end of the lease and let me lease a new car!SOBMW People---all of you are greedy and could care less about your loyal customers of 23 years.You just lost me as a loyal, BMW car driver.I'm going to get an INfiniti, or Audi instead.

smbmwistheworst

Apr 1, 2010

After my experience with this dealership, I will not own a bmw again. I bought my car in Santa Barbara, but go to UCLA, so this is the closest place to go. I thought that would save on time, but I was wrong. I made an appointment early in the morning so I wouldn't miss any class. After showing up, I was told to wait. I waited for 15+ minutes before the receptionist decided she could finally help me. It was instant attitude. How bad could her day have already been at 9am? I had leaked fluid on the street, so I considered the problem pretty serious, but I was happy to hear they would get back to me that night. That apparently meant they would talk to me after 2 days when I called them. Then they quoted $2400 for the repair. When I asked what was wrong, he brushed me off and told me it would be done the next day. I called ahead before leaving to pick it up, and they informed me it was worse, and I needed another part, but I could pick it up in the morning. When I picked it up in the morning, I realized they charged for 8 hrs of repair for the latest part. I okayed the repair at 6pm, and picked it up at 7am. I didn't think they worked all night on it, so I questioned the bill. The receptionist immediately told me nothing was wrong with the bill (how would she know) and that I had to pay that day to get my car back. After reading these reviews, I now know that is their scam. I payed the bill, but am speaking to a lawyer. When he went to take pictures, he said it looks like they did not replace the last part they claimed took 8 hours to replace.Do not go to this place!

blue42

Feb 11, 2010

Service here is BAD. If you own a bimmer, avoid bringing to this dealer at all costs. I brought my 2006 BMW 325 in for a routine service, they had the brakes and a recall issue with the HVAC replaced. No problems there. But somehow, these guys managed to return the car to me with one flat tire, the tire pressure all over the place for the rest of the tires, and my oil levels one quarter lower than when I brought it in. Who knows what else they screwed up. I asked to have the flat tire replaced for free, but of course they rip me off, saying the moment I rolled the car out of the lot, it's my problem. I took it out for FIVE minutes before the TPM gauge came on, and I turned back to return the car. And already they make a hussle and say it's my fault, I could have driven over a nail within those 5 minutes. More likely they screwed up that tire while the car was in the shop the whole day. The air let out slowly and they blamed me for this. I also asked for a basic courtesy call to call me before 5pm so I know whether I should pick up the car that night. I don't get one, and the advisor had the nerve to tell me he's about to call me as I arrive at the lot at 6pm. Of course the car wasn't ready either. Please save yourself the trouble and take your car elsewhere for service. These guys stink.

nremd

Nov 11, 2009

I don't know why I even gave this dealership another chance. They installed front brakes on my 6 series 6,000 miles ago, and told me I need new brakes again. I don't. I took the car to Pacific BMW. The brakes installed by SMBMW were apparently installed "without chamfering, or breaking the seals." At SM, Charles, the (nice) service guy told me the brake problem was due to my driving. When I explained that I've driven the same route for 20 years, with 6 different cars, none of which needed brakes every 6,000 miles, he agreed with my need for a second opinion. Charles was not helpful about getting the computer report sent on Saturday "to Germany," that no one had a clue about on Monday, since Chris, the service guy from Sat. was off. They seemed not to care that my car had been there for 2 days, with no plan for getting the information requested. The prices they charge are astronomical, and I take my other BMW to Stuttgart Motors, which is great. I only took my car here since, as a dealership, they have the upgraded computer, which, of course, I got no help from. They SUCK. Avoid this dealership at all costs. As a family run business, (their motto,) they should be ashamed of the way their family operates it.

soheil_khoshbin

Jul 20, 2009

i dealt with this company since 8/05. numerous visits for the same problems that were supposed to have been fixed and paid for and charged additionally for diagnostic and repair again. the car is never ready when they claim. the service advisers don't know much about the vehicles they service. the service managaer and service director are difficult to say the least to deal with. this last time they wanted cash money upfront before they would even touch my car, due to a charge back from my credit card company questioning a charge on my credit card 2 years ago.stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

nikita

Jul 10, 2009

I'm so glad there are these websites (a friend introduced me). To a certain extent, I felt like I was alone. My first experience owning a BMW - great car, but literally considered (really, really considered) trading in because the customer service was so bad. When I first went to buy the car, the salesman so graciously told my father and I he wouldn't show us anything or give us a quote if we weren't buying anything "because there was no point". I kid you not when I say those were the exact words. Well, I finally purchased one anyways due to consumer reviews etc. Went to SM BMW. Where to start. They tried to charge me $35 just to pull into the garage. That's right - they didn't check anything yet, they didn't hear my problem yet, NOTHING...just wanted to charge me to even have it checked out, to which if there was a problem afterwards, they'd charge me more. Then there was the alignment and new tire charge for $500+. Now, I know I see other reviews for upwards of $9000, however, I'm still appalled at my own bill. The labor was about half hour (they charge me more though you know that one already). Let's get to another situation. My boyfriend took me to get it serviced (because as much as they tell you they have the best customer service or whatever it is, their transport service is garbage and they don't give you a rental car for the day). He was wearing sweatpants and a hat. The carpet to the dealership was rolled up, and he didn't see it, so he merely tripped over it. Don't you think that sounds normal? When he tripped over it, these two service men were talking about him loudly so he could hear. They said, "Look at this guy. What do you think he's doing". Right now that seems like nothing. Once my boyfriend came up to me, and the service guy realized that we were together, he came over and apologized because he thought my boyfriend was homeless. Are we in high school??? Is this what this town is about??? First of all, sweatpants do not equal homelessness. My bf was wearing "nice" sweatpants (not torn, not dirty, NOTHING). It's just unreal that BMW sales people and service men think they are above the world. I give sales people respect in regards to the people they deal with all day long etc., however in situations like this, I say, YOU ARE A SALESMAN. ONE WHO COULDN'T GET THIS CAR OTHERWISE IN SOME OTHER JOB. They are there to service customers and not give us nasty attitudes.Btw the reason why I say earlier I thought I was alone was because I had known a few people who owned the car. They loved it - it actuality they loved the car, not the dealer. Wish I knew it was this bad. It really is a deterrent to the car - if only the corporate headquarters knew that or cared.

jackhandy

Mar 11, 2009

I just went to Santa Monica BMW for an air bag recall and was assured that I would not have to pay anything, they called me in the afternoon to say that the air bag issue may be a result of low battery power and they could not determine if the issue was with the air bag until i got a new battery. The battery costs $800 so I said no thanks, they suggest that I take care of the battery myself and come back. When i went to pick up the car they slapped me with a $140 bill. When I shared my situation with them and said the issues were to be fixed and looked at with no charge they dismissed it and took advantage of the fact that the people I spoke to were with BMW North America and a service manager that had left for the day. They proceeded to say that I could leave the car over night and deal with it tomorrow, knowing that I had no other means of transportation, they pretty much took my car hostage. I've spent more time then ive ever wanted to and was treated so poorly I NEVER want to go there again and strongly advise anyone who is thinking about going to Santa Monica BMW change their mind and go else where. It was the worst customer experience ever, they were misleading and extremely deceptive. I felt insulted and left extremely upset. Moral of the story:DO NOT GO TO SANTA MONICA BMW

light2ft

Jan 25, 2009

I am writing this for my father. He had his BMW serviced because it was stalling. AAA recommended SM BMW. Dad is 88 and very intelligent. Every service preformed was ok'ed by him, except 4 new tires and alignment. $4300.+ charge included tires. He said that Shelana called and mentioned all service items preformed and said the total charge. New tires were not mentioned via the phone. He reviewed the 4 page bill at home and discovered the tires were replaced and aligned.My father always buys his tires at Costco. He is frustrated and at his age I am not sure he will fight this. However, I will do all I can to make sure this dishonesty is exposed.My father is honest and has served his country and city. What a terrible way to treat a wonderful senior. Shame on you all.

DavidKelson

Nov 22, 2008

BMW OF SANTA MONICA. After looking at my BMW X5 for a coolant leak complaint the service advisor estimated repairs at $9500.00. (I'm not exageratting ). After declining the work I picked up the car and took it to another shop. Upon opening the hood we discovered that BMW of Santa Monica had returned the car to me with all the plastic engine covers missing, the air conditioning hoses missing,the air filter pieces missing and a number of other original factory parts not returned to the engine compartment. When I brought this to their attention the dealership said nothing and ultimately at my insistence sent the parts over by messenger. The 2nd shop replaced the parts for free and repaired the coolant problem for $275.00. The car has been perfect for 9 months. BMW of SANTA MONICA. Robbers. Mike Weber Nov. 22, 2008

libbers

Aug 19, 2008

Service Advisor did not return any of my three phone calls, accused me of purposely not taking the shuttle when it was sent to my house (dealership later admitted to sending it to the wrong address) and told me to TAKE A CAB because he was not going to send the shuttle a fourth time.Did I mention my car was to be ready in the morning and was not ready until the late afternoon? No one could be bothered to give me an estimated time of completion and would only say "your service advisor will call you when the car is ready." Nice way to spend a day.

michaelnessim

Jul 8, 2008

The most horrifying experience I ever had with a dealer was there at Santa Monica BMW. It started when I went there seeking service on my 06 BMW that needed brakes job, I have also mentioned to my advisor that there was a kick when I shifted from neutral to drive or to reverse, also told him about my hood which needed a little adjustment, which he logged on my service order.Well none of the above was done except the brakes which I came to find out there was a squeaking noise coming out of the rear wheel which they have replaced the brakes on, called and went back next morning doped of my car, they called couple hours later informing me it was done, picked the car up that evening and noticed the noise was still there, thought I should seek service manager Mike who was very rude and didnt seem to care at all. Basically told me to go seek service somewhere else, and made it seem like I am being picky. Couple weeks later decided to go again and ask for service on something else, a different advisor helped me, and again very rude asked me when do I expect to have my car back since it was 6:00PM and they close by 7, seemed like he wants to get rid of me cus it was late and he didnt want to write it up. Well I asked if I could get a ride home and the answer was a big NO. had to leave cus I didnt have a ride home and said I will be back next morning, when I did there was two advisors on the office behind the glass which seemed very busy, so I just pulled up and waited on my car, didnt want to disturb them until ther where done, but I waited for too long and no one came to help, I decided to go in and ask for help, when I asked the lady she gave me the look and told me that she couldnt help because she was busy, like she wanted to say Cant you see I am busy?And pointed at the next guy over who asked me to sit down and wait. At this point I decided to leave thinking I will never attempt to go there again. Only thing is that its the closest dealer to my place.I will go to Beverly Hills tom.

Jean Paul

Jul 4, 2008

The most pleasant experience I had since I own a BMW.My car was due to service so I took it to SMBMW and I was amazed by the courtesy and professionalism with which I was treated. My service advisor Matthias (call him the Austrian) took care of me and my car, that gave me the feeling I belong to his family. He explained to me in a manner so I could actually understand what was wrong with my BMW and what needs to be fixed. He was efficient and courteous in a way that made a miserable morning, into a pleasant experience. This guy is something else!!! When it comes to cars and understanding that you don't have the best time when you have to take your beamer to the garage. My car was finished right on time, as promised and clean. I got walked to the cashier by the Austrian and I felt really comfortable to be in the presence of this gentleman. This is a total different SMBMW as experienced in previous visits. If you ever have to go to a BMW dealership I can only recommend to visit SMBMW and make sure you ask for Matthias or the Austrian when you make your appointment. You will be amazed I can assure you. Just as I was leaving I remembered I want to pair my Bluetooth Mobil with my beamer, which is not always the easiest procedure, Matthias observed that I was somehow struggling so he came out to the sidewalk asked if I needed some assistance and did the whole procedure for me at no cost plus he explained to me how to do this so that I am now able to do it myself should I ever have to. As I offered him a tip he declined and said this is all part of the service and there is no need for that, a thank you is more than enough. Go there ask for Matthias and your day will be this little bit brighter.

post-op

Mar 28, 2008

Santa Monica BMW has a long history of borderline criminal business practices (outright criminal in my opinion). They are no stranger to criticism, small claims courts, or terrible ratings from the Better Business Bureau. In my situation, I took the car in for repairs. To make a long story short, even though my car was covered by warranty, they found ways to avoid fully fixing my car and found ways to add in charges that weren't covered by warranty. My car still doesn't work and I intend to deal with them in small claims. I don't know how these guys continue to get away with the crap they pull. Only do business with these guys if you want to get robbed.

kpark00

Sep 14, 2007

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. My car was under full warranty (only two years after purchase), and for a small door lock issue which they were unable to fix, they came back to me and said if I returned with the same problem, I would be charged. THE CAR WAS UNDER WARRANTY. I was made to sign a document saying I would be charged just to release the car. I later talked with the service manager who completely negated the service consultant's statement and said there is no way the dealership can charge when the car is under full warranty. The service advisor was DAN. They had my car for 10 days (5 days they did nothing). They are understaffed, poor quality, and worst of all terrible service. The time before that, it took them 4 hours to do an oil change, the reason being they washed the car first and somehow confused it with a car that was already serviced, since they normally wash the car after service.

oceanb800

Jul 9, 2007

On 06/07/07 Chris Myers telephoned me and advised me regarding repairs needed to the air conditioning system that would cost approximately $300 and to the turn signal that would cost approximately $160. I gave Chris Myers authorization to proceed with these repairs. The amount for the air conditioning repair (approximately $300) did not appear on my invoice. The air conditioning did not feel any different when the vehicle was returned to me so I felt as though no repairs where actually done to the air conditioning system.On 06/20/07 Chris Myers agreed to repair, free of charge, the dent on the drivers front door that happened when the car was in the Santa Monica BMW service department. This was never done. On 6/21/07 I telephoned Chris Myers to follow up on this. Chris Myers stated that Michael (from Santa Monica BMW) telephoned me and discussed the issue with me. I never heard from Michael.On 06/21/07 at 3:07 pm Chris Myers telephoned me for authorization to proceed with additional repairs to which I agreed. I was then telephoned at 4:00 pm and advised that work on my car was complete. I am disputing the labor charge of $445 for this additional repair, which took less than one hour to complete. Furthermore, upon inspection after receiving the car back from Santa Monica BMW, the engine compartment showed no signs of any work having been done. Thick layers of dust on engine components were undisturbed. Leaves that had accumulated under the hood were still there. The vehicle shows no signs of the hood ever having been opened while in the Santa Monica BMW Service Department.

erchoi

Jul 5, 2007

I just purchased my car from Santa Monica BMW. I knew there was an issue with the level of service when I had to wait about 40 minutes for a salesperson to help me when I wanted to test drive the car. Since I knew exactly what I wanted, the salesperson had the good sense to follow up with me just as I was getting ready to order the car. I initially wanted to go with a salesperson at Century West BMW but she didn't follow up with me in time, so I ordered from Santa Monica. HUGE MISTAKE. The price I finally negotiated was slightly higher ($500) than what I wanted to pay but I am satisfied with it. The service, however, is awful! I had so many problems with the finance department because I wanted to use my credit union (to get a much better rate - 1% lower than what BMW offers). They had the wrong price on the documents and then didn't correct the price right away and kept delaying sending me the corrected and signed documents. I only got the signed papers when I actually went down there to get the car. Also, no one walked me through the process of getting the car once it had arrived (as in telling me I could pick up the car and had seven days to get them the check - I thought I had to have the credit union mail the check before I could pick up the car). I had to figure everything out on my own. They weren't rude to my face, but you could tell they all were annoyed that I demanded a certain level of service they couldn't/weren't willing to provide. I just went to Beverly Hills BMW to ask a question about cleaning the leather on my car and the salesperson there was friendlier (and more normal) than any of the other salespeople I had met at any of the BMW dealerships I went to (I went to a total of 3 before buying my car.) After my ordeal, even the salesperson I bought my car from told me he thought Santa Monica BMW was the least professional place he'd ever worked at. I completely agree.

akc2

Jun 26, 2007

Went in for simple things.. service engine soon light and my regular scheduled service...No loaner, 30 minute wait for the shuttle, and $3000 rip off (10 times more than the estimate). Told I had to get new brakes and was charged $600 for a brake diagnostic that I didn't even ask for. When I questioned this on pick up. They told me that there was no discussion, if I wanted my car, I had to sign the bill. Basically, they coersed me to sign the bill without questioning the charges. I will never go there again. Stay away, they are truly as bad as all the comments all over the web. I wish I would have stayed away from SM BMW

westchester

Jun 15, 2007

We had difficulty resolving a fuel problem with another dealership and an independant BMW mechanic. Brought to SMBMW - at first a little rough with the Service Writer Rey, but once we were on the same page Rey has been a godsend concerning our car and having maintenance completed right the first time. Sure a delay in timing of service - but you have to remember a lot of dealerships don't hold complete inventory of all parts for all cars and you have to expect a delay for non stocked parts to be transferred to them. I say that dealing with service through Rey was awesome, the receptionist, weekend service manager, and some of the lot attendants leave a lot to be desired. Most of our service scheduling has been during the week and Rey was available to answer any questions and actually allow us to speak to both Chris and Hans the two mechanics that resolved our cars issues. I have no hesitation scheduling my maintenance for my BMW 5-series wagon through Rey, knowing that he will oversee the maintenance to my car as if it was his own. One comment I can make concerning Sales, they are slow to respond to request - we were considering purchasing a new BMW, but the service department reasonably repaired our wagon so we are going to run in it for a while longer.

bmwpali

Oct 12, 2006

I bought my car used from a Mercedes dealer, so when it was time to get it serviced I used SM BMW since they were the closest dealer. Everything was horrible from start to finish for my first service. When my car was making a strange noise, I tried to give them another chance, but again, they tried to rip me off and were so unbelievably rude! I will never use them again. In fact, my boyfriend lived in Orange County at the time and took my car to Shelly BMW instead. They were so helpful and kind that i am now willing to drive 45 miles to get my car taken care of (my warranty requires a dealer) instead of put up with that awful Santa Monica BMW anymore. BEWARE!!!!! IT"S NO WONDER THEY TRIED TO GET ON THIS SITE TO SEND FAKE POSITIVE REVIEWS!!! THEY ARE COMPLETELY UNETHICAL!!!!

chriscrocker

Sep 6, 2006

WARNING!!! DONT SHOP HERE!This dealership sold me a certified pre-owned X5 that we later discovered was in a very serious front end collision that involved frame damage to the front end. The accident was covered up with a new bumper cover leaving the frame bent, the engine mounts bent and a misaligned front end. We discovered the damage accidentally while the car was being worked on at another BMW facility and now have serious concerns about the safety of the car, the reliability of the airbags and the condition of the engine and transmission. This was no minor fender bender, the front end was depressed about half a foot underneath a brand new front bumper cover.The dealership was made aware of the issue, has come and inspected the vehicle, admitted that they made a major mistake and has done nothing since. It has been over 4 weeks since the were made aware of the circumstances and now they are not returning my calls.We are drafting the paperwork with our attorney to take them to superior court. In speaking to other BMW mechanics, I have been made aware that the people at BMW Santa Monica do not care and routinely give customers the middle finger if there are problems.You have options, excercise them and go elsewhere.

SMBMWSUCKS

Apr 21, 2006

Do yourself a favor and stay as far away from Santa Monica BMW as possible. You might be lured to do business with them since their on the Westside but you'll be RIPPED OFF in more ways than one. Check the Better Business Bureau website bbb.org., they have an "F" !!! From sales to the service, the experience is a total nightmare. Everyone is rude patronizing, and incompetent!!!! After I bought a CPO 530i I was told that the car had new tires placed on it, as well as the car not having any accidents. After I took delivery and saw the repair records none of it was true!! Their sales and service staff are "Ultimately Rude" After having this car for 5 months with it still being under the "new car warranty" SM BMW won't honor work to be completed under the terms of the CPO contract, which were told to me at the time of the sale. They are deceptive beyond belief.... You're left with such a bad experience you don't even want to own much less drive a BMW..

Malibubimmer

Nov 10, 2005

I bought a 1972 3.0CS at the predecessor to this dealership - Ocean View Motors. Had great experiences, but over the years things deteriorated. Went back several times as the dealership changed names and owners and moved (3 times). But the nadir of my relationship came in 2003 when I went in to buy a new Z8. The sales staff had no interest in serving me even though I was seeking to buy a car worth over $100,000. (And I drove there in my new Mercedes CL55, so they knew I could afford it.). It appeared that the dealership was just a hobby for the current owner, a way for him to get new cars he could drive, and that everything else was done in a lackluster fashion just to keep up appearances. Perhaps the worst run delaership in the history of the automobile. A joke.

ndz28

Jun 6, 2005

I stopped off at this dealership (as it is closest to home) to see about ordering an M3. A few minutes after I walked into the dealership I asked the receptionist to get me a salesperson. She looks up form her desk and tells me that it Sundays are their busiest days and most people make appointments. No other comments. Was I to wait, make an appointment to just leave? Again I asked, and this time she said she would try. 20 minutes later I went back again to politely inquire about a salesman and the receptionist looked at me and gave me a nasty look. She let me know very firmly that there are other customers there, ahead of me and to just be patient. Well I figured I can take my hard earned money somewhere else. I don't need to be lectured by a 20 year old. I used to have my other BMW serviced at this place. I should have known that some things don't change.

MonicaJ

May 12, 2005

I live down the street yet I drive 45 minutes away because I want to stay away from them!<br><br>Lets summarize: Rude, dont care about you if you didnt by your car there, no responses to inquiries, scheduling, unprofessional, shady.<br><br>They wouldnt program my key (takes 3 minutes!) when I first bought my car at another dealer even!

wyiel

Apr 22, 2005

Service manager (Bill) was very curt & rude to me when I was trying to find out about warranty options for my car, which was nearing the end of its warranty period (50k miles). Of the 6 problems I've brought the car in for, roughly 1/3 of the work was not done, or done incorrectly. I'm going to take my car to Century West to get it done right, the first time.

pinzrus

Apr 12, 2005

The service dept gave me a hard time because I did not have an appointment this morning, and did not care that the new 2005 745I stopped running with a major malfunction and they did not know if they could help...I felt that I was not wanted there so was my vehicle, and the dealer did not have a loaner for me to drive, so here I'm having paid $85.000 for a vehicle and getting stuck at Santa Monica BMW.

dcbmw

Apr 10, 2005

I've purchased 3-new BMWs from this dealership over the past 3 years (and 2 other new BMWs from other SoCal dealerships over the past 5 years) and have had good/bad experiences will almost all of the BMW service departments throughout SoCal. Santa Monica has certainly been NO WORSE than other BMW dealers in the LA/Orange County areas, and in some cases was much better. A few of my observations<br><br>1) They are a small dealership and therefore don't have a high sales volume as compared to SouthBay, Crevier or New Century. Their stock of new 3's, and 5's is usually nowhere near that of the other dealerships. Even though they're willing to get a vehicle from another dealer, pricing will generally not be as competitive given the much lower volume. However, they've really stood heads and shoulders above other dealers for me whenever I've been looking for a hard-to-find model (e.g., an M5, M3 Cabrio, and a Z8). When the other dealers have had maybe 0-1 of them in stock in most cases, SantaMonica must've l had at least 5 of each "hidden" in a warehouse someplace.<br><br>2) There were substantial dealer markups posted on those M's and Z8's, and I did get the "if the sales managers in a good mood today" line when trying to negotiate with them. However, I was able to negotiate down those substantial markups AND I was able to drive out of the dealership in a new M or Z8 within an hour or two. It sure beat the special order, or waiting-list process I was being offered by some of the other larger dealers<br><br>3) SMBMW seems to have a fairly large percentage of high-profile celebrity clientele and as a result the place can seem a bit snooty at times (particularly if they don't "know" you). I've been in there on several occasions when there has only been MAYBE 2-3 sales people (on a weekday afternoon or early-evening), and a famous celebrity (or even 2!) buying cars. Fair or not, it was a little difficult getting some attention - even when planning to spend $75-100K all at once - with that sort of competition. <br><br>4) I know a lot of people that buy their BMWs elsewhere and then end up bringing them into Santa Monica for service because of the location. As a result the service department is way overloaded with customers and they can be difficult to deal with (difficult make appts & get return calls, abrupt & inflexible at times, etc.). I've also received some of that famous "take it or leave it" attitude BMW service departments seem to be able to dish out around Southern California (no more so than from others). In spite of that, whenever I've had a problem the dealership has always recognized that I was one of the customers that actually bought my cars from SantaMonica and have then actually gone out of their way to make things right when asked. <br><br>5) A good sales person has been invaluable in assisting me at this delearship. Every time I've been in the dealership - for service, parts, or whatever - my sales person has never failed to stop and find out if there is anything he can do to improve my ownership experience. He has even interceded on my behalf when I've not been there to resolve issues with say obtaining a service appointment, or resolving a difficult service issue. My Lexus and MBZ sales people have NEVER done that.<br>

jstdueit

Mar 10, 2005

over the years, i have worked basically with everyone at the dealership. they are condescending, rude, and patronizing. they cannot get work done in a reasonable amount of time - or, in many cases, in the amount of time promised. they treat you like a second-class citizen if you buy your car at another dealership and have gone so far as to say that if i want the warranty work done on my car in a timely fashion, i should go back to new century where i bought my car. they only give loaners to people who buy from them and will only give you a ride one-way. after waiting a week, each time, for an appointment, it's ridiculous to have to wait an entire day for them to hook up the computer to your car to check error codes (a 5-minute job, literally). sort of defeats the purpose of a warranty when you can't get anything fixed in a timely fashion and have to pay for the rental car in the meantime. if it weren't for the warranty, i'd never step foot in the dealership again. rude, horrible people who will NEVER return a phone call...

misjah22

Jan 13, 2005

This dealership is full of incompetent fools. My property has been stolen from my car on two different occassions and the Service Manager stated, "my guys don't steal." I told him I wanted to see the video surveylance and he refused. If he was so confident about this then why was he so unwilling? Obviously doubt. In any case a pair of $400 sun glasses and a $1000 camera were stolen. <br><br>There IS NO CUSTOMER SERVICE, RESPECT, OR COMPETENCE at this dealership. They make you wait and wait before you get helped, make you wait even more for an appt., and then tell you there is nothing wrong with your car when something obviosuly is wrong. I had issues with my fan for months and months and they kept on replacing it and the same noise occurred, until they finally gave up and said "some fans are louder than others." Well I doubt some fans sound like air blowers and jet engines. <br><br>On top of all this I have a 540ia with 53k miles and the reverse gear on the transmission is gone and now the dealer wants $5,400 to replace it, saying the entire transmission is gone, when in fact the car drives beautifully in 1-5. Please tell me how the transmission can not be fixed?<br><br>It seems BMW dealerships are the pits, especially the jerks in service. I will never buy a BMW (after 3 owned) I will go back to Mercedes where the cars are more reliable and the customer service is great.

livingroomg3

Dec 28, 2004

Where to begin... I just got back from having a $1,200 brake job done on a 2001 530 with 37,000 miles on it. I was told the brakes usually last about 25,000 miles, and that I was lucky. I've had 2 new 4-runners, 1 new Ford SHO, and a new Mitsubishi 3000GT VR4. They all cost less, two of them had higher horsepower, one was about the same (220HP on the SHO, 300HP on the Mitsu, 260HP on the 4-runner with a blower). NONE failed as often or required brakes, turn signal service, or engine shutdown repair as early.<br><br>I asked them to fix a rattling sunroof, it rattled all the way home. Probably because it was still under warranty.<br><br>When I bought the car from this dealership I was PROMISED I would get a loaner BMW every time I came in for service. Del promised me that. Lying comes easy for some. I've never gotten a loaner. Even after bitching and moaning.<br><br>Here's a list of some fun things they've done in the last three years:<br><br>Were asked to patch a small hole in driver-side leather seat. They said the good news is I don't have to pay for the "fix," the bad news is that the seat has what looks to be a nickel sized tar patch on it.<br><br>After having the car for two months I noticed that the odometer and speedometer were 7% fast. This means my warranty runs out 7% fast. I verified this with mile markers, a properly calibrated vehicle driven by my wife, and a GPS. I had a screaming match with the service manager about it. He told me there was no way to calibrate the odo, and that I was safer if I thought I was going faster than I was actually going.<br><br>EVERY time I bring the car in I need to be sure to call them by the end of the day to see if the car is ready. If not, they will not call me and I'll need to catch a ride home. Yesterday I read my number to the service rep. He said "yep, that's what I have, we'll call you when the car's ready." They had my number wrong in the computer. After three years of getting the wrong number when (if) they tried to call me, wouldn't they think to correct it?<br><br>The rear deck factory speaker blew twice. Each time it happened I lost the car for two days to service. How long does it take to put a speaker in? Why do they keep blowing? I put an after-market system in after the second time.<br><br>Several times I've taken the car in for service and had something else go wonky as a result of their service. One example is the $4K sound system I had installed at Al and Ed's. It sounded great until I brought the car in for the malfunction of the month. When I got the car back the left/front speaker wasn't working. "It's not factory intsalled, we're not responsible for it." Yea, but you broke it ya jerks. I also love the big grease smear on my sun visor.<br><br>I'm too angry to recount any more of my experiences. These guys are incompetent crooks. Steer clear of them. I'll be test driving the C55 AMG this weekend.<br>

sheg

Sep 21, 2004

After reading the other post, I feel like I am not the only one that after making an appointment a WEEK ahead that somehow that appointment was not in the system. Maybe, they are just saying it for the hell of it. I have had Many BMW's in the past, went to SM BMW for the first time in 04/2004 with a car still under warranty. They kept me for about 45 min. before they even talked to me, then comes all this issue with not the appointment being set up. After a heated argument they tried to make me feel good by "arranging" the next available slot. Pissed as hell, I took off that place never to return. I have been to Beverly Hills BMW and Pacific BMW (Glendale) who have treated me and my wife wonderfully. So why take my car to place where none cares ? Everytime I pass by the dealer, it gives me the shiver!

trident1

Sep 8, 2004

I have dealt with three Southern California BMW dealerships and the Santa Monica BMW dealership was hands down the worst of the three. In fact I would say they have the worst service of any dealership I have ever dealt with. Let me summarize my service experience that lasted three days. <br><br>I brought my 2004-530i into the Santa Monica service center to inspect an airbag light. I arrived at my scheduled time and everything went smoothly that morning. I did not receive an update call the entire day from my service rep. After a few attempts in contacting my rep, he finally got back to me in the early evening. I was told that they could not work on my car that day because they were busy with other cars. Despite my displease, I gave them the benefit of the doubt (mistake!).<br><br>I picked up my car and returned the following morning for a new appointment. The first hint of an issue was that my representative had no idea who I was and went on to ask what I needed done on my car. After a few minutes of explaining that my appointment was the day before and that he told me to come back that morning, he finally remembered. I made it clear that I needed the car done that day, and he assured me that my car would have priority. Once again I received no calls all day. I contacted the rep in the afternoon and was told to call back about an hour later, I did. I was then told that the car would be ready at about 5pm and everything looked great. I called back at 6pm to confirm that it was ready, the service rep told me the car was all done. Upon arrival I was told that they just had to finish some paper work and it would be ready in a few minutes. A few more minutes went by and my service rep came out to tell me that the car was in fact not ready and they needed it for another day. He went on to say that they will have to load new software that takes hours to do and they will have to do it in the morning. At this point I was livid and just wanted my car back. I knew this would cost me big because I had to ask my wife to drive an hour down to Santa Monica to pick me up.<br><br>Finally on the third day the car was ready, BUT they could not find my car. The id tags were switched and it took them 20 minutes to locate my car. I thought the nightmare was over, only to discover the next day that they did not fully reattach my dash. I have yet to go back.<br><br>This experience is unacceptable, especially at the premium paid for this car. I dont know about the sales side of Santa Monica BMW but I know I would advise everyone to avoid the service department, if possible. <br>

socalh2oskier

Aug 14, 2004

left car for routine service, and noted a couple of minor warranty repairs. Car was returned marked all work performed, but the two warranty problems still persisted. I went to the dealer, and the mechanic told me they did not look at the warranty items because they "did not have time" and I would have to make another appointment to have them looked at, even though the paperwork said otherwise. I would not trust these guys at all, and will never take my car there again.

MEveloff

Aug 13, 2004

Hard to know where to start. I can say I have never had a worse experience. The irony is that they have signs on their desks that say "Listen, Solve, Care." <br><br>An example: My X5 died on a Tuesday - wouldn't start - no click. BMW road svc was dispatched - got a 90 min estimate. In the mean time, the 3rd attempt at jumpstarting started the car, but numerous warning lts were lit. Called RoadSvc, and was told it was safe, but to bring it in to SM BMW in the AM. When I did, I was asked what the problem was. I told the svc rep, and was asked if the car was working now. When I said it was, he refused to write up a ticket. I told him that the car had died, and even had pictures of the warning lights. He would not write up a ticket. He said I should wait for it to fail again. <br><br>Finally, after 20 minutes of arguing, he wrote up a ticket with a due date of 4p later that day. He would not provide a loaner. I did not hear back, so I called that afternoon, Thu and Fri. Finally I got a call back saying "just like I thought, it was the battery." Of course, this warranty battery (2nd time for the car) cost me $160 in rental car charges which they refused to pick up even though they were late. On the failure to call back, the svcrep said "I didn't have anything to tell you so I didn't call you back." Listen, Solve, Care indeed.<br><br>Also: When you ask for the Svc Mgr's manager, they give you the number of their attorney.

osterman

Jul 15, 2004

They charge exorbitant rates for service. A brake job costs twice as much as a brake job at Century BMW in the valley. This is not an exageration. The total at Santa Monica BMW was $990.31 for 4brakes/rotors. The total at Center BMW was $501.54 for exactly the same service. They clean your car; however, they leave water marks all over the car bad enough that a real car wash is necessary. My gas tank was 1/4 full when I dropped off my car. When I picked it up, the yellow light was on.

HiPowerWeb

Mar 7, 2004

I've have owned my new 325i for 3 weeks. This morning, the engine started to make a "rattle sound", the Service Engine light illuminated . I proceed 1 block to the dealership. Upon arrival, I had to ask around for help and was directed a Service Consultant. Charles Hicks immediately informed me he could not help until Monday! And could not offer a loaner car. I replied that I just purchased the car 3 weeks ago and you're telling me "I'm screwed?" Charles responded that even the Space Ship Columbia fell out of the sky. I asked him not to humor me, and he responded that a lot more expensive cars and wealthier people require his assistance. I stood up to ask for a manager and he smiled like an I was a waste of his time offered a rental car. I signed the service papers and proceed to the rental shop. A few hours later; I received a call from Charles Hicks. Charles informed me that my BMW "is a car with movable parts and a complicated engine. It seems to be running fine and he cleared the codes that indicated a miss-fire". I requested a greater explanation; Charles responded his expertise is with his experience at Mercedes. I requested to speak with the manager. Charles informed me that the manager is off on Saturdays. I replied I will right in to speak with the acting manager. Charles responded that I make sure I spell his name correctly. He then disconnected the line. I picked up the car at about 2:30 PM, drove 100 ft and the car immediately miss-fired. I turned around and pulled right into the Santa Monica BMW service center. I did not turn the car off. The car was rattling and shaking. Charles was with-in 10 ft and refused to speak with me. I'm lost my temper and yelled out in front of other customers "this is my fixed car! A man named Bill emerged and claimed to be the manager. I explained to Bill the problem and re-iterated the story with Charles Hicks. Bills response over the entire conversation was: "Yes the spaceship can fall out of the sky""Yes the car has an engine". Realizing Bill was of no help. I requested to know what the tech did to give my car a clean bill of health. Bill responded that BMW provides a VERY expensive machine that tells them exactly what is wrong with the car. My response was that I drove 100 ft and the problem returned, the expensive machine is obviously wrong. Bill informed me that the machine was always correct and BMW policy is to trust the machine and NOT TEST DRIVE the car. I requested that he test drive the car this time. Bill moved in with-in 1 inch of my face, told me that I have a poor attitude, he likes me so he is going to take care of the car. Feeling threatened my immediate response was "I can feel the love". I backed-up and walked away to the sales floor. I found my original salesman and regurgitated this story. He informed me that I am not the first person to have this problem with those particular individuals. He will immediately talk to Dell Jr. the owner and take action. This is the worst service I have ever experienced. It is obvious that BMW of Santa Monica regards its customers as non intelligent beings that can be taken advantage of. Thank you for taking the time to read this messege. I hope you think twice before dealing with Santa Monica BMW. <br><br>HiPowerWeb.com<br><br>

SpamKiller

Jan 2, 2004

Santa Monica BMW provided some of the worst service I have ever seen. I had to return my car three times to repair a malfunctioning convertible top,...finally, I got so fed up I took it to another dealer, who explained that Santa Monica had installed it incorrectly. <br><br>They have rude service managers -not just one- but several. I'm not that hard to please, -this is the worst service I've ever seen!<br><br>

Dman

Nov 18, 2003

Recent (11/03) visit to SM BMW for 1st service on 540ia and to fix alarm intermitent problem as well as an interiior panel part that broke. Very friendly service from Frank, adn they called me to say the car was done. To my surprise, they found and fixed the alarm prob. Car was cleaned. No costs. I was very pleased with the experience. My coworker uses them quite a bit and has been pleased also. Years ago I used this dealer for service on my E36 M3's and was not so impressed.<br>MUCH better than Bob Smith BMW.

patalec

Oct 29, 2003

All right guys, my experience takes the cake. I bought a 2002 745 i, luckily not from these idiots (and I'm being polite). I took the car in for a software update, add features, oil service, and a general overall checkup. I was rushed out of the service area when I finally did get my appointment (before they lost my appointment), left the car there for a week (took it in clean mind you), paid them $98.00 to add three features onto the car. Got the car back after a week, dirty nonetheless, and of the three features (pathway lighting, auto door lock, and seat/key memory), only the pathway lighting worked. Was told by BMWNW to go to any dealership to activate/transfer the concierge service, and basically I was told by Mr. Montell (moron), to get out of his dealership and because I did not buy my car from them, I should go to the dealership where the car was sold; amazing since the car is till under manufacturer's warranty and service warranty. Needless to say, I got into a yelling match, filed a compliant with the BBB and BMWNW and DMV investigative services. These people, with the exception of Rey in service are a bunch of morons; how the hell do they stay in business. I will NEVER AGAIN BUY a BMW; I knew I should have stuck with Mercedes. Too bad these ratings that this site offers don't go below 0. I have never, and I mean never been treated so badly; if this is how they treat a customer who bought a car close to $100K, I would hate to see how they treat customers who buy they entry level models. Go to other dealerships, eg. Nick Alexander. Also, I had an emergency with the car, the electronic computerized parking brake would not release and they simply told me that I couldn't get it in till Nov, 2003 and this took place in the early part of Oct 2003; it's a good thing that Nick Alexander Imports got me in!

enzler

Oct 2, 2003

After the first service on my BMW, I swore myself never go back there again, the service advisor was arrogant and absolutly not helpful in explaining what need to be done. Since, I live and work in the Santa Monica area, I said to myself let's give them a second chance. It was worse, first; I went on a city tour on the courtesy shuttle, which I had no time for it, second; nobody called that the car was ready, third; the service advisor (an other one) being arrogant and just plain unfriendly. Something needs to be done in regard to the Santa Monica BMW Dealership. I read the other feedbacks nobody is satisfied.

ndz28

Aug 1, 2003

I had a service appointment at this dealership for 2 in the afternoon. The appointment was made about a week ahead. I have been to this dealership for the last two years. When I drove up, I found a sign in the driveway saying that lot is full, to make another appoinment and to come back another time. No aplogies just a nasty note. I parked my car in front of the driveway, and went inside thinking it was some stupid joke. After all this is a dealership, how can the lot be full. Lo and behold my service adviser first cant find my appoinment in his computer, but I found it on a printout of the days appointments. Then he starts telling me that they got backed up and I should come back another time. No apologies, no nothing just go away. They had my phone, but never bothered to call. I waisted an hour driving, about another half hour fighting with them, bottom line is that they will never see me there again. I have had many cars and still have several cars in the family, but never have been treated this way before.

socalm3

Jul 20, 2003

SM BMW is the nearest BMW Center to me, so when I started shopping for a new E46 M3, I went there first. I had done a lot of research on the car, so I knew what I wanted and was prepared to buy one (or at least place an order) on the spot. The sales staff were incredibly arrogant; they had no interest in dealing at all. All of the M-series cars had substantial markups over MSRP ($7500+, which is the highest I've seen in the area), and they were completely inflexible. I guess they don't need the business.<br><br>Fortunately, I walked out and tried several other deals in the area (South Bay BMW and Cutter BMW), and had a much better experience with both. I bought a car from South Bay a week later.<br><br>Then, at my car's first service, I decided to give them another try. The service writers were apathetic, and when I spoke to the technician regarding a special request for my key coding, his attitude was dismal.<br><br>Don't go here.

Vanguard52

Jun 25, 2003

This dealership wouldn't bargain on price even on an unsold model sitting on the lot for 2 years. They must figure there are plenty of rich but ignorant people in their area who will pay anything without realizing you could pay full price for the newer, better model. This dealership isn't serious about doing business with anyone except the type of person who walks in, hands over their checkbook, and says "Take whatever you need, just give me my car." If that's how you like to buy cars, fine, but if you like to bargain, go check out other dealers.