Santa Margarita Ford reviews

Grace Innis

Feb 20, 2016

Excellent service, great people, fun to visit, clean area

Linda Dugan

Feb 20, 2016

Very pleased with sales dept and service dept. Extremely customer friendly. Thanks Santa Margarita Ford.

Jason Gilbert

Feb 11, 2016

I've bought 2 vehicles at this dealer and have had both of them serviced here. Always a great experience.

KirstenR

Feb 8, 2016

So happy with my buying experience. Ryan, Blake, Susan and John in Finance, could not have been more up front, honest and personable. If you are in the market for a new Ford go see Ryan or Blake.

Dave Conroy

Feb 1, 2016

My Service Rep Miguel Aparaicio did a fantastic job !

Diane Parker

Feb 1, 2016

i always dread the car buying experience but this time it was different. I came out earlier in the day and Jimmy helped me look at a few cars. Came back later after work and Ryan helped me compare the 2 vehicles that i was interested in. I got a great price on the car that I wanted. Ryan and Frank in finance were able to get me the financing that I needed. Ryan even gave me a tutorial on the navigation/radio/climate Sync panel and synced my phone for me. I would definitely recommend this dealership. Very happy with my vehicle!

Barbara Rhoton

Jan 29, 2016

Santa Margarita Ford is awesome, always quick, efficient, friendly and will do what is necessary to make you happy + good deals on cars! I have lived in Santa Maragarita for 28 years and love that I can walk here and give my business to a community business like this. Thank you Santa Margarita Ford Service and Sales! Barbara Rhoton

Clifford Deller

Jan 28, 2016

Roger wrote up my concerns and that was taken care of along with an overall inspection. Very pleased.

Big Al

Jan 26, 2016

Can't believe how easy it was to select and lease a new car from Santa Margarita Ford. No pressure, just answers to all our questions over a couple of visits. We couldn't be happier with the deal and how we were treated.

Brian Redlinger

Jan 20, 2016

I am very pleased with the service I receive at Santa Margarita Ford. However I was not very happy with having to pay over $450 to have a headlight replaced! I blame Ford engineering for not having foresight enough to design a headlight that didn't require disassembling the front end for access!

Marilyn Castelan

Jan 20, 2016

I am so pleased with the service advisors, so helpful, courteous and I drive the extra miles to have Santa Marguerita Ford service my vehicle; I have complete faith and trust in them.

Scot Mackay

Jan 18, 2016

the staff is ALWAYS so helpful and I always leave the dealership confident in the repairs made.

Susan Delabar

Jan 14, 2016

excellent vehicle, excellent service, all around great experience!!!Duane is awesome!!!

Vickie King

Jan 14, 2016

Jim my sales rep was great! No pressure, perfect, would recommend him to all my friends. Thanks for a awesome experience.

Dionne Evans

Jan 10, 2016

We ordered our edge back in July 2015. There were many delays which almost doubled our wait time. Tom and Santa margarita ford kept us informed and were very professional throughout the experience. Further, after finally having the vehicle for a week, something was wrong with the electrical system and nothing would work. Again, Tom and Santa margarita ford was professional and worked with us to resolve the situation. Our contract was unwound and another edge was ordered. Ford can thank Santa margarita ford for our loyalty! Several times through this frustrating experience, We were tempted to give up on ford products all together. Santa margarita ford salvaged that relationship!

Karen Kedzie

Jan 8, 2016

Took my car in for oil change and recall service. It was completed quickly and within the time frame told to me. Staff is always competent, polite and a pleasure to deal with.

Vance Tammen

Jan 6, 2016

I bought the extended service contract when I bought my Edge in 2010. It has been a boon for me. I have one more non paid service left. The service agent that helped me was courteous and efficient. It was a good experience for me.

Douglas Brees

Jan 5, 2016

Dwayne's crew never fails to meet and/or exceed my expectations. I call in to arrange for service visit and upon arrival few days later, they already know what they'll be working on and are expedient in conducting the service.

Samuel Wright

Jan 5, 2016

I always like coming to Santa Margarita Ford, nice atmosphere, clean, and the parts guys are great.

Amy Hagen

Jan 4, 2016

Everyone is very friendly and helpful. I bought my car a year ago and the whole experience was a breeze; from selection, to financing. I now service my car with them as well. Very slick and easy.

Maryann Beeler

Jan 4, 2016

I ordered a 2016 Mustang Convertible in October and it arrived when promised 8 weeks later. I could not be happier with my salesman, Robbie Moore at Santa Margarita Ford in Rancho Santa Margarita, CA. From ordering the car, keeping me updated as to the status of the building of my car and the honesty and professionalism he demonstrated. He went above and beyond my expectations and proved he was a man of his word. I would highly recommend this dealership and Robbie to anyone looking to buy a new Ford. I could not be happier with my experience.

Deborah Deflores

Jan 2, 2016

I am very pleased with my Ford Edge and the service at Rancho Santa Margarita Ford. I am a first time Ford owner and purchased my vehicle using the Costco auto program. I got the exact car I wanted even though the 2015 had just been released and was scarce at the time. The service department also did an outstanding job on my first scheduled visit. Unfortunately I was sick that day and they were busy, amazingly my car was done extremely quick and I was on my way home immediately. Great service. 5 stars all the way"....and I love my car

Clark

Dec 27, 2015

Our experience with purchasing a Ford Escape was fast and easy. Robby our sales rep and John, the finance manager were a pleasure to deal with for our surprise gift for our daughter. We would highly recommend in using them for your next purchase as we plan, too!

Kenna Figueroa

Dec 27, 2015

I came in because a low tire pressure notification had come on. I did not have an appointment. Someone helped me immediately, my car was taken back and all the tires were checked and aligned. My wait time was much less than I had anticipated! I am very happy with the service at Santa Margarita Ford.

Chuck Morales

Dec 25, 2015

I'm a leasing type person because I like a new car every few years and don't see the need to purchase. I like the service plans also on leased cars. It makes taking care of the car a lot easier. In fact I actually was set to re-lease a Toyota Camry and on a whim I did a test drive on a Ford Fusion just to compare cars. Well...there wasn't even a comparison. I liked the Fusion right away and decided overnight to get the Fusion Hybrid. From Susan Grimm, my first contact at Santa Margarita Ford who provided me initial information, to Robbie who arranged the test drive and quickly helped me pick the car, everyone made my wife and I feel at ease. Robbie was very positive through the entire transaction. This was a seamless transaction and I have Santa Margarita Ford to thank. Needless to say I am very very happy.

Bob L

Dec 24, 2015

This was the easiest car transaction we ever had. The staff was friendly, efficient and professional. We will definitely return for our next Ford.

M. Miller

Dec 23, 2015

Staff was super friendly and quick. They handled all the repairs within the estimate.Thanks!

Mark Desmond

Dec 19, 2015

Did everything they sai they would and it was ready when promised without taking the whole day

Charlotte Guillermety

Dec 15, 2015

Duane always remembers me and is available to help me. He makes the process quick so I can get on with my day. Service is always very good hence why I drive from Anaheim Hills. I have confidence here about the work that is done. I'm always treated well.

David Johnson

Dec 15, 2015

I made the appointment on line. Service was easy and under budget.Picked up my car when promised.

Danny and Rose

Dec 13, 2015

Both Ryan Goulding (sales) and John Hadden (finance) are great people to work with. This makes our second car from then and will make the families forth.

Howard Berry

Dec 11, 2015

The service and Price were excellent thank you for the excellent service.

Dennis Campbell

Dec 10, 2015

We bought a ford escape and are very happy with it. The service was as good as always. We have purchases several cars from this location. Both John and Jon were very helpful, a pleasure to work with.

Edward Gurzi

Dec 5, 2015

i could not be more pleased with the recent service of my 2013 Edge or the availability from Ford to get the vehicle in and back to me in a timely manner. Staff is super courteous and very polite. Not only did the service department take care of the scheduled maintenance, but also handled an item of concern that was right on the warranty expiration date. That is what I really thought was great.... Was not treated like a number to be squeezed for additional money. Businesses just don't do that anymore.

Lance Wrobel

Dec 2, 2015

Just had oil change, filter change and cabin filter change with gift certificates.The recommended the cabin filter change and said with the discounts certificates that it would be about $50.Well I paid over $75. Did not complain because of the gift certificates.The service was timely with my previously made appointment.

Michael Sebo

Dec 2, 2015

Charlie and Brett were very helpful and patient with us while we tested out the capacity of the vans by installing all our children's car seats to make sure they all fit comfortably. There was no pressure to buy, just a willingness to help fit us to the right vehicle.

Tracy James

Dec 1, 2015

I feel confident in getting my vehicle serviced here ~ the service staff are all excellent, warm & friendly. I also appreciate the fact that my service adviser, Duane is completely honest in what is needed for my vehicle. I know that whenever some type of service does need to be done, it is truly necessary & not a way to make more money. This dealership is A+

William Cole

Dec 1, 2015

Customer service was the best.. Will be back.next time I need anything.

John Smead

Nov 30, 2015

service was on time. staff was informative and helpful

Vikki Giles

Nov 30, 2015

I have always been satisfied with the service. The staff is pleasant and competent.

Leon Smith

Nov 24, 2015

The steering box was leaking. The problem was fixed promptly once the parts came to the dealership. The only complaint is that the driver's side car mat was greasy despite the presence of a paper cover.

Gordon Lake

Nov 14, 2015

Great service as expected even for routine work to keep the vehicle operating at it's best.

Alejandro Urena

Nov 10, 2015

I purchased a 2014 Mazda 3 hatchback. They gave me one of the best deals and I was very satisfied with the level of professionalism that they provided me with.

Cesar Ramos

Nov 9, 2015

The first time I brought my car which I bought in this dealership to have my air conditioner check because it's not cooling properly, they did not find anything wrong, but if kept doing it., so when I had an oil change last week I have them check it again and they found out what is wrong with it and they have to replace a part,

James Lowder

Nov 9, 2015

Brought my edge in for a low tire pressure warning light. Fixed a nail in the tire while I waited. Couldn't be happier.

Ralph Nordstrom

Nov 7, 2015

I always enjoy the people at Santa Margarita Ford. I receive excellent advice and feel well taken care of.

David C.

Nov 6, 2015

I was very please with the service I received! I was seen right away and did not have to wait long for my car to be done. Everyone is always very friendly and the waiting room is always clean and comfortable.

Thomas M.

Nov 6, 2015

Charlie Pastick was very helpful. I would highly recommend working with him.

Allan

Nov 3, 2015

I made an appointment to have my car services while I waited. The service department was ready for me with the paperwork ready to go and all I had to do was verify my cell phone number. I was consulted twice about non-scheduled needed service items, which I approved to have the additional work done, and the service was still completed 10 minutes ahead of schedule. I didn't even notice the time as I was able to wait in an comfortable area with a large TV. I wouldn't consider going anywhere else!

Lillian Miles

Nov 3, 2015

It was an easy and smooth experience from start to finish thank you to Team Robbie and John for being amazing. Keep it up! You have made believers out of us that the car buying experience is not the horrible experience of the past. We loved it. !! Great Job!

Henry Pyo

Oct 27, 2015

October 2015: my Fusion decided not to accelerate. Supposedly, many models including mine experienced a problem with the Electronic Throttle Body which caused a warning light to come on. Acceleration was sluggish. After doing some research, Ford didn't officially announce a recall but rather called it a "Customer Satisfaction Program" in which they would fix the problem for no charge. It officially ended earlier this year, but fortunately my car was still covered. However, I was NOT notified by Ford about this problem/campaign. When I asked the service rep about that, he just responded, "You should have received it." What kind of response is that? How about an apology for the inconvenience? I had to find out about it on my own. RSM Ford took care of the problem but they failed to call me (Saturday afternoon) when the car was ready. Is it that difficult to make a 10 second phone call? Had I not called them, I would have had to wait until Monday morning at 7 am to pick up my car. ( I start work at 7:30am so that would have been impossible.) At least they gave me ride home after I dropped off the car.Hey, Ford. How about better informing your customers on a timely basis?

James Reichle

Oct 25, 2015

Service was very good and the service men were excellent.

John Charles

Oct 16, 2015

Very professional, helpful, courteous and efficient.

Jon Osterhoudt

Oct 16, 2015

Left the car with the service department at 9:00 Monday morning with a short list of minor issues. The vehicle was inspected, all the issues were address to my satisfaction, and I had the car back before 1:00 PM the same day. The staff was very friendly and professional. The overall experience was excellent!

William Angell

Oct 10, 2015

Blake was very easy to work with. He made the buy experience enjoyable.

Michael Vedder

Oct 8, 2015

Provided with cost of car before I arrived. The price of the car was what they said it would be and the process was quick and easy. thanks

Shirley Wollermankurz

Oct 5, 2015

Kind and honest sales staff and the manager is superior

David Frink

Oct 4, 2015

I brought my Ford in for a recall. They recall fix was done on time. The dealer gave me a ride to and from my house while my car was being fixed.

Ronald Anderson

Sep 29, 2015

2016 Mustang, with rare option combination that Scott Delabar was able trade another dealer for, after several cars came and went , Scott stayed with it until we found one and were finally successful in convincing another dealer to part with this rare combination.

Griffin Rider

Sep 26, 2015

I purchased a 2016 Ford Mustang from Santa Margarita Ford and the entire process was pleasant. My salesman, Blake, was very helpful and knowledgeable and was there to answer any questions or concerns along the way. They worked with me on the price and were very flexible with the delivery and purchase of the vehicle. I would definitely recommend to anyone considering buying a car. The only thing that I would change is that the car had an empty gas tank when I drove off the lot. This is the first dealership I have worked with that has not offered to fill the tank for me. Other than that, the process was perfect.

Sarah Saleen

Sep 25, 2015

While my Ford Focus 2013 transmission is an utter failure, the service I receive from Santa Margarita Ford has been great. I have been in there often thanks to my terrible transmission. Peter and Miguel are the two staff that helped me most often. They are great!! They are quick to answer my questions, assist me with service needs, as well as friendly.

Christopher Harrison

Sep 22, 2015

From the management to the rest of the staff this place is amazing! I have never felt more taken care of and respected at a car dealership. Everyone from the porters to management made sure not just to talk to me about products but to also get to know me as a person. The whole experience was amazing and I would recommend this dealership to anyone looking to buy or lease a new car!Special shout out t: John Hadden, Ryan Goulding, and Jason Saling.

Earl Hester

Sep 22, 2015

Best new car buying experience EVER! Thanks to John and Jeff at SM Ford. Smooth transaction and it did not take all day. But wait, it get's better......I got free ice cream!!!!!!!!

Preston Walrath

Sep 22, 2015

I always get great service since January of 1999 I especially like Duane in Service.

Thomas Weeks

Sep 17, 2015

Bought a 2012 Ford Escape yesterday 9/16 and the service and process was great. Worked with both Ryan and Robbie from the sales team and they did a great job. Was also very happy with the finance process. John did a great job explaining all the documents and was very friendly. This is the 2nd car I have purchased at Santa Margarita Ford and have been part of their family for the last 13 years. Great Dealership!

Tom W

Sep 17, 2015

Bought a used 2012 Ford Escape and the sales staff (Ryan and Robbie) did a great job. Made my experience very pleasant. John from the financial team also did a great job with the paperwork and explaining everything about the process. This is the 2nd car I have bought from Santa Margarita Ford and could not be happier with the Service that I have also received over the last 13 years. Great place to buy and take your car for service.

Jerry Howe

Sep 15, 2015

Always pleasant to use the Santa Margarita Ford service department, Very friendly helpfuland knowlegible people

Jon Osterhoudt

Sep 15, 2015

The service department diagnosed and repaired the problem in a professional manner. The vehicle was washed and returned in good repair. The service advisor was helpful and informative.

John Strait

Sep 11, 2015

Robbie was great; John did a fantastic job as well. I will buy again from Robbie.

Greg Paffath

Sep 10, 2015

My service experience has always been very good. Roger Espinola is my service advisor does an excellent job, is very professional and does a great job of taking care of his customers.

Daniel Mcentire

Sep 8, 2015

you took me in Saturday morning with out an appointment and serviced my Fusion and I still will bring it back to you as this is my 3rd. vehicle I have bought from your dealership.

Gavin B

Sep 8, 2015

My car was in for two recalls, the transmission computer needed updating and the door latches needed replacing. Timing was perfect as the transmission was starting to get a little jerky on gear shifts.The staff were straight forward and helpful, I dropped my car off the nigh before and it was ready to pickup at 3pm the next day. No issues no fuss, plus they did an inspection of the car for any other issues and found none.It was nice to know that my little car is in full working order and driving it is a lot smoother since the transmission computer was updated.Thanks

Leo Kij

Sep 7, 2015

As usual, was very satisfied with service from actual service advisor and dept., the recommendations from service and how I was treated as well the shuttle service provided to me.

Troy Schneider

Sep 7, 2015

Have always had my service done here and they have been great. Bought my first car from them, 2015 Ford Edge, and also had a great experience. They have a customer for life.

Timothy Morgon

Sep 4, 2015

I am happy with my purchase. I now am waiting to see about you follow-up. "Free lube and oil for the first two services, adding my new iphone to the car's system, etc". I did recommend my son to your dealership, and after being 'jacked around', he did buy a new fusion from you.

Paul Lowery

Sep 3, 2015

David and John were extremely professional and informative. I couldn't be happier we my vehicle. Good job guys. Thank you.

Russell Cleveland

Sep 1, 2015

2nd maintenance service on new Fusion: friendly/professional reception, service right away/no waiting, reasonable wait, total time 1 hour.

Lise St Clair

Aug 29, 2015

This dealership is truly the best. Everyone goes out of their way to welcome and help you. They are professional yet warm and friendly. Would highly recommend.

Dan McCoy

Aug 25, 2015

Both Robbie Moore and John Hadden are a value added asset to this company. They do all they can to make the purchase of a new car easy and simple.

Keavon Anbardan

Aug 24, 2015

Charlie and John (finance) were both a great help through the process. Charlie remained patient and honest throughout the negotiation process. Once agreed, they helped me complete the sale quickly and got me on the road again. Thanks SMF.

Murray Page

Aug 24, 2015

The service was done as requested and Duane Litz our service advisor is extremely helpful. The price tag is always a bit of a shock.

Michael Ograttan

Aug 21, 2015

30,000 mile service and dealing with a defective battery. Staff could not have been better....polite, efficient, effective.

Arthur Gagnon

Aug 20, 2015

Quick service and Dwayne is always ready to assist. Warranty work was completed in a timely manner.

Joyce Koendarfer

Aug 19, 2015

I was very unsatisfied with Peter in the Service Dept. He was rigid, arrogant and lacked customer skills. Once again, Robbie Moore was my hero. Robbie gets people and it is easy to see why he is extremely successful. I will continue to refer everyone I know who is in the market for a vehicle to Robbie. Robbie exemplifies the best at Rancho Santa Margarita Ford. Much thanks to the gracious intercession of manager Robin, I had a very good experience at Rancho Santa Margarita Ford today and will continue to be one of your loyal customers. However, I should not that it took 3 hours to get a new key fab. After waiting for 3 hours in the VIP Lounge and not hearing anything, I called the Service Dept. and Peter told me that my vehicle was ready, but he still had to figure out the billing, as if it was a problem to him. About 10 minutes later, Peter called me and told me that my vehicle was ready. When I went to the service counter and paid my bill, I mentioned to Peter than my vehicle did not appear to be washed. He went to check on it and then had it washing, so I waited again.

Dennis Coffer

Aug 16, 2015

Your dealership is the best car dealership I have done business with in my entire life. I have bought many new and used cars in my life, and none were as pleasant an experience and ease to deal with as Santa Margarita Ford. I took a chance and negotiated a selling price, and subsequently made my purchase of my 2006 ford F-250 over the phone with Tom Glockner. I drove to Santa Margarita Ford the next day with my wife, and all the paperwork was done. No long process as usual when purchasing a vehicle. What a great dealership. I would recommend your dealership in a pair of seconds to family and friends. Thanks again for the pleasant experience meeting your courteous associates and selling me the truck.

Randy Rubens

Aug 16, 2015

Charlie Pastick did a great job showing me the car and taking me on a test drive. I enjoyed our conversation and the sale was friendly and easy.John Hadden did the financial paperwork for my purchase and he did a great job. Everything went very smoothly and quickly.Susan Grinnan was a great resource when I inquired about the vehicle through the internet.I'm very happy with my car!

Pamela Sabin

Aug 12, 2015

Best car buying experience of my lifetime. Robbie was great and will tell all my freinds about this deal.

Christine

Aug 11, 2015

Took my 2011 Ford Explorer in for a door handle recall. Excellent service even got a ride to work from Ron a friendly employee.

Matthew Diluzio

Aug 10, 2015

Just bought a used car here from Jeff B. It was hassle-free and very convenient for my wife and I. I highly recommend this dealership because of their friendly courteous staff that helped us through the entire process.

R. L.

Aug 8, 2015

What I expected in a dealership. The work was done as asked.Service person tried to sell me on replacing my tires. As usual, I was expecting a sales pitch to fix extra car repairs or something else.

Terence Mcconnell

Aug 7, 2015

We have full confidence in RSM Ford's service writers and technicians.Our 2004 Explorer was purchased here and has never been serviced under any other roof.As always Thank You for a great job.Chris and Terry M.

Frank Connelly

Aug 6, 2015

RSM Ford service has been our exclusive service provider for 16 years. Duane Litz and Miguel Aparicio have been trustworthy and reliable consultants for me and my family and I highly recommend them to friends and neighbors.

Jeffrey Cremeans

Aug 5, 2015

First oil service and tire rotation on our new ford flex. They were fast and courteous and even washed the car!!!!! Very pleased with our Ford Flex and with your staff at Rancho Santa Margarita Ford.

Daniel Falkenstein

Aug 4, 2015

Over the past couple of weeks, I have been looking for a commuter car as I drive 60+ miles/day for work. After test driving a couple of options, I had my heart set on the Ford C-Max energi. While searching for a dealer, my wife and I chose to do business with Santa Margarita Ford and we were pleasantly surprised on how amazing they were. Our salesman was David. He was super knowledgeable about the C-max energi and all of the benefits with driving an energi car. He was also very patient with my wife and I as we asked tons of questions. After deciding on the 301A model, David quickly got to work with all the paper work and we started working with the Finance manager, John, within 20 minutes. John was extremely knowledgeable with the process and walked us through all of the paper work in record time. We were in a rush to make a flight the night we bought the car and they were super accommodating with our needs as we spent less than 45 minutes with paperwork, which is unbelievably fast imho. After our experience with Santa Margarita Ford, we highly recommend taking a look at their options and giving them the first chance when looking to get a car. Thanks, Danny and Dalise

Michael Koss

Aug 3, 2015

Great experience in obtaining a 2016 leased Fusion. In particular Jim Wheeler's attention to my special needs created a partnership versus a sales/consumer type. His patience in orienting me to the new technologies was critical to the process. Finance Manager John Hadden made special accommodation to my time requirement and had the documents pre-filled - even on a Sunday AM. This was truly a quality customer service team! Michael Koss

Don Smith

Jul 29, 2015

I just needed a new battery replaced. I had no appointment so I just drove in and it was done within 30 minutes. They gave my kids ice cream and have a nice waiting area.

Jenna Olson

Jul 17, 2015

The staff is friendly and my car is always finished in a timely manner.

Tracie Roseberry

Jul 17, 2015

Dwayne was very nice and helpful. Hertz actually had a car and the new girl was very helpful. Overall happy with my experience.

Richard Gaetano

Jul 15, 2015

This is my third lease with RSM Ford and every time has been a real easy and relaxing process. I love the service and sales team and would highly recommend anyone to come an d give them a try!

Kevin Stauffer

Jul 13, 2015

I came into the dealership to have my car serviced. Duane and the service mechanics got me in and out in less than an hour. Always get great care for my car.

NR

Jul 13, 2015

Robbie Moore found our dream car and had it waiting out front when we arrived. We'd been searching for the right color expedition EL at FOUR other dealerships with awful experiences before this dealership finally got the one we wanted. Robbie took extra care to get it there quickly after it sat at the train station for a week. He took lots of time to show us the different features and how to work everything after we bought it. And we can still call him with questions! Join Hadden was a super nice financial guy and took care of the paperwork without being pushy. He put up with our screaming toddler and whiney baby with a happy attitude which calmed everyone down. Overall fabulous experience at this clean kid-friendly dealership! Highly recommend.

F150 Fan

Jul 6, 2015

Santa Margarita Ford is World Class. I drove 60 miles to this dealership based on the recommendation of a friend. I knew what I wanted based on their helpful website and just hoping for good service and a great deal. I got both. David Olender approached and asked if I needed help. I said I was ok for now and that I'd let him know if I had questions or a request. To his credit, he left me be until I asked to take a ride in a 2015 F150 that I knew I wanted to drive home. He answered all my questions, pointed out the many features and new bells and whistles. No hard selling, just info, knowledge and a respectful attitude. Once it came time to crunch numbers I was shocked at the value they gave me for my trade-in. I had always thought this was a car dealer gouge...that you always get ripped off on the trade in. Not true. They were absolutely fair with the trade-ins worth and the overall terms were put to me in a manner of choices. Depending on down payment, years financed and interest rate I was able to get the terms that best fit my needs. When it came time to finance and doc signing John Hadden was courteous, bright and funny. Again, no hard selling on extras and warranty choices. John explained what was offered, Some I took and some I did not. He accepted my "No thank yous" and moved on. His professionalism and wit were appreciated. The owner, Jim Graham, stopped by twice during the process to make sure I was being treated right. That was not expected and says volumes about the dealerships obvious success. He even invited me to an employee hamburger cooking contest that was taking place! The employees seemed to be glad to be working for Jim. Again, a great sign of a well run business. I love my new truck and will not only strongly recommend Santa Margarita Ford to my family and friends, I will be purchasing my wife's next car from them. This is how a dealership should be run...competitors beware.

Stephanie Byard

Jul 6, 2015

I was in and out with in 45 mins. Great service all the time. that is why I come back over and over again

Stephen Boettcher

Jul 4, 2015

great salesperson, clean dealership, helpful Staff, excellent selection

Mary Gustafson

Jul 3, 2015

Our salesman Ryan was super. He made the buying experience a pleasure. The individual who was working the business office was also very friendly and enjoyable to work with. I have bought numerous vehicles from this dealership and have always been treated with respect and genuine courtesy.

Mong Lim

Jul 2, 2015

everything went great, Robbie was the best. I leased a cae from here 3 years ago, and once again great experience. I will be back in 3 years to see Robbie.

Steven Mason

Jul 2, 2015

All as agreed car was serviced as agreed . Everything was as stated

Gordon Lake

Jul 1, 2015

The service was well done as expected. I am happy with the staff and their support.Duane Litz is always their to make sure that every thing is top notch.

David H

Jun 30, 2015

Charlie was great and really helped me during the sales process. He was very good explaining what to expect. John in Finance also did a great job and was very thorough. I am very impressed with the overall sense of ownership this team has towards their customers and it is very appreciated. I will certainly look to SM Ford in the future.

Sarena Simko

Jun 30, 2015

I leased a CMAX energi, but before doing so I corresponded with Blake Ruggles for a couple of weeks. I asked him a ton of questions and he always responded quickly, never pressuring me to "make an appointment to come in and talk". He is the reason why I am happy with my experience. I would follow him to the ends of the earth in order to purchase my next car.

Doug Mcleod

Jun 26, 2015

Always fix car for difficult problems (check eng, abs warn, etc.) on first try, but service pricing is too high for routeen maintenance items such as brake pads & roters,oil changes,tires,batteries,flushes (trans,radiator,brake).

Laura

Jun 26, 2015

I took my 2012 Ford Focus in for an oil change and front brake replacement. The service department was easy to work with and very helpful. I enjoy being able to trust the team that works there to let me know what services my car needs, and what can be held off until my next appointment. The team helped arrange a Sunday Pick up and insured that I had a ride home if needed.

Cynthia Russell

Jun 25, 2015

In 2007 my dad and I bought the Ford Edge, my is charcoal grey and his is black. We loved the Edge and still do. I just hit 90,000 miles and it still looks like new. I loved my Edge so much that a co-worker and friend of mine went and tested one out and bought one with the back up camera and all the bells and whistles. People have stopped me in parking lots and on the road to ask how I like the Edge and I always tell them it is the BEST!Recently my friend's husband went back and bought the new Ford Escape, my son and daughter-in-law bought a new Escape and I like it so much that I went and bought a new Escape but I am also keeping the Edge for now. I love the staff at Santa Margarita Ford, they are a great group of people with excellent customer service. So, I have been a Ford customer since 2007 and will continue to support Ford as long as they continue with a great product and great customer service.

Eileen Jones

Jun 23, 2015

Always professional and Eepairs done in a timely nannet

Karen Pederson

Jun 22, 2015

Not only was my car serviced well, it was waiting for me before Duane let me know the service was done. He brought the paperwork to the waiting area and all I needed to do was drive away! Great service all the way around.

Nusrat Mirza

Jun 22, 2015

Peter KObal was my service advisor, I did not have an appointment and Peter took great care of me.Service was done prompt and timely

Christian Mathot

Jun 19, 2015

Dwayne took care of getting the Mustang fixed in a reasonable time ,

Kevin Cook

Jun 19, 2015

I appreciated the sales staff down to earth attitude and their customer service was great. I would purchase another vehicle from this dealership.

Rachel Romero

Jun 18, 2015

I purchased a 2015 Ford Explorer Sport. Robbie came to assist us and was very patient. I told him my plan was to shop first then purchase later, after I had made my decision. Robbie was very knowledgeable with all vehicles and how they operated. I test drove 3-4 different cars. I let Robbie know I was indecisive and would return a different day, Robbie said, "no pressure, when ever you're ready." I returned with my husband late Saturday so he can see the vehicles and returned home with no purchase yet. We then returned Sunday ready to make a deal and Robbie came through.

Joseph Cooper

Jun 17, 2015

You solved a problem from California that I was having with a dealer in Colorado - you took my part and saw that I was treated fairly. It doesn't get any better than that.

Joshua Pratt

Jun 16, 2015

I purchased a 2015 Ford Fiesta ST. The staff was AMAZING!!! They helped me out with whatever I needed and got me going in and out quick. A+ in my book!

Thomas Montes

Jun 16, 2015

I have always had great service from your dealership. Friendly and courteous staff.

Elizabeth Wilkinson

Jun 14, 2015

I purchased the Edge and I love it. Blake answered all my questions without being pushy and that was very nice. The buying process was smooth and straight forward. I had a great stress free experience

Gary Kuhl

Jun 11, 2015

Always effortless service keep up the good work!!!Gary

Anonymous

Jun 9, 2015

Although, because of a delay in production, the 2015 Edge took awhile to be delivered, once it did arrive Scott and everyone else we have dealt with have been fantastic. We are extremely happy with our experience.

Richard Sherwood

Jun 7, 2015

We are a 3 Ford Family and Santa Margarita Ford has always provided outstanding service and support. It sounds like a cliche but their staff is courteous, friendly and knowledgeable. I highly recommend them.

Richard Bomberg

Jun 4, 2015

Purchased a Transit Connect. Robbi Moore provided excellent service along with the rest ofthe personnel in involve with my purchase. I'm waiting on a part for my alarm to be installedwhich Mark is overseeing.

Oregon B & Z Incorp

Jun 2, 2015

Fleet sales are very friendly and responsible. we would love to keep have business with them.

Rhoda Hill

Jun 2, 2015

We worked with Robbie at Rancho Santa Margarita Ford. His product knowledge was top notch. He answered all our questions and made buying a car a truly enjoyable experience. When we buy another Ford, I will go straight to RSM Ford and ask for Robbie Rhoda Hill

Steven Mccabe

Jun 2, 2015

Made buying my new edge easy! My thanks to Scott Delabar.

Jonathan Wiemann

Jun 1, 2015

I tried to take my F-150 to another dealership and frankly they sucked. I brought my truck back to SM Ford and the service was outstanding and work was great.

Robert Coulehan

Jun 1, 2015

Great, FAST service! Consistently exceeds expectations!

Eric Jenkins

May 31, 2015

I leased a 2015 Ford Escape from Robbie. The process was smooth and quick considering that it was Memorial Day.Everyone was helpful and polite.

Robert Jones

May 29, 2015

2015 Ford Explorer. Great experience, couldn't be better.

Marcie Korson

May 25, 2015

Service was good. Air condition is not working the best. Air is not blowing out well and have to put the fan at 4 or higher to feel air blowing out. They looked over car and couldn't find anything wrong and told me their cars do the same thing.

Randy Hobby

May 22, 2015

it was a service and as always very good. I would encourage anyone to check out RSM Ford

Flo Mulhere

May 18, 2015

Duane is always great for making all the arrangements for our car & is very service oriented

Frank Connellyiii

May 7, 2015

The service team was excellent as always. I was advised quickly and clearly about the nature of the required repairs, and the vehicle was ready on a timely basis.

Richard Adams

May 5, 2015

Service was fine, price of service, in my opinion, was way out of line.

Don

May 1, 2015

great service, advisor was super, timing was good.Reasonable cost.

Jose Arriaga

May 1, 2015

Took in my Ford Escape to be serviced for a recall. Duane and the service he provided was outstanding!

Chris

Apr 29, 2015

After exhaustively researching my wife's next car, we headed to Ford of RSM (and I'm really glad we did). Staff was friendly and never pushy, and we had things wrapped up quick. Now we've got a loaded explorer sport in the driveway and they have a VERY satisfied customer.

Michael Mcclare

Apr 28, 2015

be nice to get my car are little faster at pick-up, always seems like they are taking their time and that it is not that important.

Angel

Apr 26, 2015

Excellent staff, our whole experience was done in a quick effortless way,love our Ford Truck 150. Definitely recommend to others.

Richard Morgan

Apr 24, 2015

We have a 10-year-old Ford Focus. RSM Ford helps us keep the Focus running well. We find it easy to get to RSM Ford and we find communication is quick and to the point.

Erik R.

Apr 23, 2015

I recently bought a 2015 explorer. mike m and Scott were great to deal with.

George Lujan

Apr 23, 2015

My experience was great at Santa Margarita Ford. My sales person Robbie was outstanding, very helpful.

Brenda Ciampa

Apr 22, 2015

Just bought a Ford Fusion Energi. Went on line to inqure and had barley hit send when Charlie was calling with the information and to set up an appointment. Charlie was friendly, professional and provided excellent customer service. John handled all the financin and he also provided awesome service. Do yourself a favor and ask for Charlie and John you will have a great expereince.

Daniel Mcentire

Apr 21, 2015

You have always taken care of all three cars that my Wife and I have bought from your dealer ship

Lisa Larkin

Apr 16, 2015

Fantastic service as always! Prompt, attentive and always friendly.

roseanne estrada

Apr 6, 2015

when looking for a new car, that's the expierence everyone should have!!!!

Don H., a satisfied & excited customer

Apr 3, 2015

Oh my! The process of buying a new car can be enjoyable IF you choose Santa Margarita Ford as your dealership. Scott Delabar, salesman and CEO Jim Graham made the experience a joy, and when one spends in excess of $30,000 dollars, it should be as painless as possible. Scott and Jim are the combo to see if you want to enjoy buying a new FORD! Don H.

LynnHB

Apr 2, 2015

Every step of my purchase was above expectations Sales associate listened, and understood what I was looking for. I didn't have the same experience with another dealer!!!!! I got exactly what I wanted, at a price I wanted to pay. Ordered from the factory, without pressure to take what was on the lot to manage their inventory. Love my car! and the dealer!!!

Robert Barton

Apr 2, 2015

As always your service is number one. Not only the service but the pricing was great. Went to several other places and received quotes for new tires. Santa Margarita Ford had by far the best pricing on new tires.

Kyle Kloby

Apr 1, 2015

Sales Person Jim B. Was extremely helpful and courteous. He went out of his way to help.

Michael R.

Apr 1, 2015

Prompt service.Cheerfull staff all the way around. Good, little family dealership.

Jamie Delsigne

Mar 31, 2015

I bought a brand new 2014 escape s. Scott Delabar helped me through every step of getting out of my lease at the moment and buy my first car. I couldn't be happier with my new car as well as the maintenance and warranty packages I got as well.Thank you Ford staff!Jamie Delsigne

Kathleen Herrmann

Mar 31, 2015

Excellent service. friendly, helpful staff. Clean facility, easy in and out.

kitty zhao

Mar 31, 2015

I bought a fusion from Santa Margarita. They are very friendly. Thanks.

William Mcspadden

Mar 31, 2015

I brought my truck in for service and due to the state of my engine my only option was to trade it in. Drazen took excellent care of me and so did your sales manager. Both of them went above and beyond to help get me into a new car and i an beyond appreciative of them doing so when they did have to.thank you so much guys!!-Will-

Beth Gordon

Mar 30, 2015

Staff is always helpful and courteous. Thank you Dwayne.

Lisa Mcconnell

Mar 27, 2015

Duane is always so helpful, check in smooth, he kept me in the loop

John Pennington

Mar 26, 2015

5000 miles into my Ford Fusion Energi and the car is outstanding. Great look, outstanding gas mileage, carpool access, solid sedan performance AND fun to drive! So far, Ford got this one 100% right.

ray uhler

Mar 24, 2015

Service was done in a timely manner, and Duane Litz was just great. However the charge for an air filter was outrageous.

Lorin Robinson

Mar 18, 2015

I have a 2011 explorer . My sync system was totally out of date . The service department updated it and Peter from the back in service who specializes in the technical stuff spent a long time with me going over every feature and making sure I understood how to work my sync system . He is very patient . Great employee ! I feel like I have a whole new car . Thanks .

James Shields

Mar 16, 2015

We have 6 Fords that have been bought from Santa Margarita Ford, ranging from Expeditions to a Focus ST. We continue to return to Santa Margarita Ford do to their commitment to the customer. Either purchasing or just ordinary service, the staff goes out of their way to make sure we are happy. Example I called Saturday at 1:30 to see if they had time to do service on my Expedition, Rodger in service said no problem. I was leaving Sunday on and extend trip and forgot I need an oil change on the car before we drove several hundred miles. I had it there by 2:00 and they had it back to me completed and washed by 3:30. That made my Saturday a lot easier. Thanks Rodger and the service team.

B, Lane

Mar 13, 2015

We have just purchased a 2015 Ford Transit Wagon to be used for a Senior Residential Home complex. We were looking for a 10 seat passenger van, but was told by many that there were none available. Going to Santa Margarita Ford dealership we were introduced to Tom Glockner, their STV Vehicle specialist. He went out of his way to find us the exact van that we wanted and needed. He helped us with the additional accessories that we needed by getting us the information from the "Mobility Specialists" and working out the details needed for our additional supplies. After we purchased the vehicle he continued to work with us in transporting the van back and forth until it was complete for us. The Dealership also offered to service the other vehicles which the residence owns since we were now customers of theirs. This will be a great help to everyone.

Richard Sherwood

Mar 10, 2015

I own 3 Fords and always user Santa Margarita Ford for my service needs. They do a great job.

Steven Mccabe

Mar 10, 2015

Duane does a great job. He is a very good communicator. Repairs are always ready on or before his estimated time. My thanks.

Bobbi B.

Mar 9, 2015

I search for a CPO for close to a year before I found the 2012 Edge that we purchased at Santa Margarita Ford. We are quite a distance away, and always on a time schedule, so they worked out a deal for us before we even drove down! Scott Delabar came in on his day off and had the welcome sign out and the car ready to go...and John Hadden kept the paperwork clear and quick...and I drove home a very happy camper! Can't say Thank You enough!!!

Steven Brower

Mar 9, 2015

I was greeted promptly and everything was done promptly. When picking up the car, review of all the work completed and also future recommendations were clearly explained. Everything was very good - the only issue was that I expected the truck to be washed after service and it wasn't.

Barabra Smith

Mar 7, 2015

The service takes into consideration my needs & I am well informed of things that I need to keep an eye on. They are my Ford family.

David Duncan

Mar 4, 2015

All of your staff did an outstanding job. Quick and easy is the way I like it and that is what I received. Robbie is a great asset to your organization.Dave Duncan

Kirk Hyde

Feb 25, 2015

I have a 2014 Raptor and your staff has been the best I have ever had the pleasure of doing business with; and I have been through several other brands and dealerships. Dan Hernandez in sales and Duane, (in service); are two professionals I would refer every day and will always be happy to give my business. Sincerely,Kirk Hyde

Robert & Barbara Lawrence

Feb 23, 2015

The buying experience was excellent from the sales men to the purchase. Brandon Livingston - Fleet Sales Manager, JB Sales Representative and John Hadden - Finance Manager all provided excellent assistance and made the buying process simple and straight forward.

Bob S.

Feb 20, 2015

Everybody from Charlie, our salesperson to John in Finance was great.

Julie Bastone

Feb 20, 2015

Everything went smoothly. Fixed quickly and communication was great.

Michael Macmillan

Feb 20, 2015

The lessor recommendation is only because I live over 400 hundred miles away. Immensely enjoyed sale person, Tom Glockner. The treatment received was first class. The Mini Cooper is a true joy to drive. Aside from a couple oflittle items on the car, it was truely a good purchase and very good experience.

Paul from SC

Feb 20, 2015

These guys were honest from the beginning of the process which is much appreciated. I know this because another Ford dealer flat out lied to me. I certainly will tell my friends who are looking to have Drazen help them with their car purchase. I love my new Edge and feel very confident I walked out with the best deal!

Jeffrey

Feb 19, 2015

Robbie was my salesman and he did a beyond amazing job at making it extremely easy and fun. I came in looking for a 2014 Focus and walked out with the exact one I wanted at the exact price, payment and terms that I wanted and I didn't even have to tell him what those expectations were. Robbie made it feel like I was buying a car from family. John took care of me in finance and he only continued the amazing experience that Robbie started. I was in and out of finance with no pressure in a matter of minuets. Overall this was the best car buying experience I have ever had and I plan to return for any future purchases as well as recommend any friend or family to Rancho Santa Margarita Ford!!

Sandra Neff

Feb 18, 2015

Duane was very efficient and got my car ready for me when he said it would be.

Jonathan Tomer

Feb 17, 2015

I took my Ford Flex in for an oil change and to have my brakes checked. It was found that my battery was running low and my front brakes were running thin. Due to my excellent service contract I only had to pay for a new battery. The oil change and new brake pads were covered. Thankful for this.

Brian Gaumer

Feb 15, 2015

Our sales representative Harold Carter was awesome. He was very knowledgeable about the car and he took his time to talk with my wife and I about the features and benefits of owning the Fusion Energi. He was also very patient and friendly with my two daughters. Was a good experience.

Bret Good

Feb 13, 2015

Didn't reset dashboard indicator for oil change. Tech didn't seem to know if I should return for my next service via the computer or the sticker. The sticker indicates 5K return but my last interval per the computer was 10k????

Gene Tsuno

Feb 13, 2015

I made an appointment online but when I got there I mentioned that I made an appt online for 8AM. I was told that the site does not work. What a thing to hear when I took the time to make an appt for my service. If the site does not work why isn't it being fixed? Sometime when I go in for the Works oil change they deduct some off the price because they don't have to rotate my tires. This time it was not done and I was a little disappointed. I know service is a competetive thing in the auto industry and it would be nice if customers who buy cars from your dealership could get some consideration on prices for service. I think it would build better customer relations for future sales.

Mr Tuzz

Feb 12, 2015

Salesman ,Robbie Moore treated me with respect and courtesy and even came in early from home to work to assist me with my questions. I will always recommend him to my friends shopping for a car or truck. A pleasure to work with on this deal. Mr Tuzz

Lorraine Aced

Feb 10, 2015

Very pleasant experience. Knowledgeable sale reps.

Raymond Wysmierski

Feb 10, 2015

My Ford 2013 F-150 Platinum is well cared for at this dealership. Fast service and reasonable prices. The staff is very attentive to all your issues.

Lawerence Mansuette

Feb 9, 2015

I brought my daughters Mustang in for a Service engine light on the dash and Rsm Ford fixed it within hour and made it run great.

Rowan Durr

Feb 3, 2015

Purchased a new Explorer, Blake was great to deal with, very pleasant, very knowledgeable and no sales sleaze at all.

Nusrat Mirza

Feb 2, 2015

Peter in service department was great to work with, as usual.

Audrey

Jan 31, 2015

This pass week I purchase a 2014 Ford Focus at Santa Margarita Ford. The service was great and the staff was very helpful and efficient. This is our third Ford purchase from this location.

Gordon Lake

Jan 30, 2015

As usual Duane Litz took great care of our ford service.

Frank Connellyiii

Jan 29, 2015

I got an oil change and two new tires on my 2010 Ford Escape. It was quick and easy, and I enjoyed a discount on the charges based on a timely postcard I had received in that day's mail. I was grateful that their recommendation did not include any additional work based on the high mileage of the vehicle. I know I can trust the service team at Santa Margarita Ford.

Kaila Schachter

Jan 28, 2015

I recently purchased the Ford Fusion, so far, I love it!! Staff was really helpful and accommodating.

Marvin R M

Jan 28, 2015

I bought a 2013 F150 FX4 from Santa Margarita Ford, this guys made my car buying experience super easy and enjoyable with fast and easy buying process. The got my dream truck at a very competitive price. I will strongly recommend Santa Margarita Ford to friends and families if they are in the market for reliable car at a great price.

Jerome Bochniarz

Jan 27, 2015

Purchased 2014 Focus H/B Titanium in Dec. Salesman Robbie told us we would save $10. a month incar insurance if we purchased S.M.F installed alarm system Our insurance agent laughed, our savingswould be $4. per year! Went back with vehicle to talk with Robbie, he was going on a demo drive witha customer, said to come back Tues. in two days. My wife told service people about our situation andthey took the time to resolve our complient and removed the alarm. They were fast and curtious,sent acopy of workorder to Robbie and Robbie called and said we would be credit the money spent on alarm.As a result of this action by your service dept. my wife said she will take her car to S.M.F.,when serviceis due. Before this,my wife was very upset with S.M.F and was not going to go there for service in thefuture.nothing further to do with S.M.F

David Smock

Jan 22, 2015

Service personnel were very helpful and attended to taking care of my vehicle

Lisa Mcconnell

Jan 21, 2015

Very efficient and friendly staff, clean facilities

Abe C

Jan 20, 2015

My wife and I are extremely pleased with our purchase of a previously owned 2005 Excursion with 55K miles it will greatly serve as a tow vehicle for our toy-hauler and create many more family camping / outing memories.But most importantly, and with many thanks goes to your outstanding employee who possesses excellent customer service skills and honest salesmanship attributes that made our buying experience at Rancho Santa Margarita Ford a pleasant overall purchasing event. You are extremely fortunate to have an individual with his experience and caliber on your staff, and one that is able to convey to the customer an above and beyond level of service at all times. Additionally, due to his overall professionalism and work ethic skill-sets, my wife and I will most likely without hesitation refer Santa Margarita Ford to our family and friends when the subject of buying a vehicle is in the air.Again, many thanks go to Rancho Santa Margarita Ford's - SCOTT DELABAR!

Randy Hill

Jan 20, 2015

Scott is the Man and I would recommend him anytime your dealership please tell Jim I so appreciate his staff.I think this should be buy 12 get one free ha ha !!!Thanks

Kathleen Herrmann

Jan 19, 2015

Purchased an Explorer. Staff was very helpful and courteous.

Thomas Smelser

Jan 19, 2015

Harold and John Hadden as always did a masterful job in getting us into a new Edge lease. Very helpful. This is my forth Ford bought from John.

Jimmy Grizzle

Jan 16, 2015

It was very fast and everything seems to have been done. Thank you!

M. Nadon

Jan 16, 2015

I brought my car in due to a rodent issue. The service representative was knowledgeable about the issue and proceeded to evaluate the necessary process. They advised me immediately what shoud be done. Upon completion of the first evaluation, they determined the best solution. The work was completed professionaly and within the timeframe they promised. I was very satisfied with the work and will continue to take my car there for service.

Terry R Spaulding

Jan 15, 2015

I worked with car salesman David Olender at Santa Margarita Ford on my purchase of a 2014 Escape. He was very knowledgeable of the Escape and we discussed the purchase of a new versus a used vehicle. David made the price negotiation process very smooth as we attempted to meet a price on the car with management. After the agreed upon price the paper work went very quickly. The finance manager John Hadden prepared all the forms while I waited in the showroom with coffee and TV. Once in his office it was a quick process to get everything signed and complete the sale. During the final drive away process, which included a detail wash and full tank of gas, David showed me most of the features of the Escape and told me to come back anytime if I needed more help. He also offered to setup my cell phone on the vehicles Bluetooth system.

Anne Mcniel

Jan 14, 2015

My actual service appointment went great--the only issue I had was that they did not tell me up front how long to expect the service to take. Other than that, the staff was friendly, explained everything, and the waiting area was fine.One additional point of feedback though--I originally called and scheduled an appointment over the phone and explained what was going on with my car (including what type of car I had) but when I showed up on Saturday, I was told that the technician needed to service my car did not work on the weekends. I would have expected the person scheduling my appt to know that. So I made an unnecessary trip out there on Saturday only to come back on Tuesday.

Dennis D'Assis

Jan 14, 2015

Took a little too much time to complete the transaction, but all in all, got great service

Karen Kedzie

Jan 12, 2015

Staff is always helpful. What else needs to be said? This is the place to take your vehicle.

David Obrien

Jan 11, 2015

Been a customer for 15 years. Always have a great experience at Santa Margarita Ford.

Bill

Jan 7, 2015

My experiance started nicely with a professional contact from and a greeting from sales consultant Mike Blementhal. It went smoothly and ended very nicely with the great help from Finance Manager John Hadden. Both were extremely helpful and friendly.

Jeff Graham

Jan 6, 2015

Great job and very helpful. Explained everything thoroughly and were quick. Highly recommend.

Robert Mccauley

Jan 5, 2015

I purchased a used 2011 F250 Power-stroke Diesel from Santa Margarita Ford last September. Scott in sales did an awesome job and helped make the sales process seamless and fun. John in finance helped with securing a great finance rate and made recommendations for the best extended warranty to purchase.This was the fourth vehicle I have purchased from Santa Margarita Ford in the last four years. Always a pleasure to do business with this company.

William Goltman

Jan 1, 2015

Scott Delabar did a great job in getting our 2015 Escape even after being bedbound with ??????.

Gordon Lake

Dec 31, 2014

As usual Duane Litz takes good care of me and our two cars.

Marie Westin

Dec 31, 2014

Sales person was solid and not too pushy - Nice to work with - David Olenger and John in finance was very helpful

Randy Hobby

Dec 31, 2014

Staff was very helpful and explained my services thouroughly

Dave M

Dec 30, 2014

We purchased a new Ford Escape and were extremely pleased by the personal service given by all the staff. The Sales Consultant was very helpful in selecting a vehicle that was just right for us and assisted us in a very agreeable transaction. The Finance Manager covered the many finance options and the process went very smooth and quick. We really appreciate the Super Staff at Santa Margarita Ford that made it a very satisfying experience.

Liz Boulter

Dec 30, 2014

My husband and I had been to many dealerships looking for a car for me. My son brought me to Ford and we test drove a Fusion with Charlie, he was great but the car was a little too much for me. My husband brought me back to Ford a week or so later to take a look at the Focus and Blake Ruggles helped us out. Blake was amazing as he put up with a million questions, lots of initial indecision on my part and a few visits to the dealership. He never made me feel pressured or rushed. After we decided the Focus was what we wanted, Blake was able to get the exact car I wanted. Then of course came the dreaded Finance Dept., but I will say that John Hadden made the experience very easy and smooth. John was very patient as he answered all my questions and we felt very satisfied with all of the financing details. After the purchase of the Ford Focus Titanium, there were a few glitches that were unforeseeable, but Blake and John handled them and I felt they always had my best interest at heart. We hadn't bought a new car in many years and this was truly a great experience! I am a Rancho Santa Margarita resident and will definitely recommend this dealership to my friends and co-workers.

John Smead

Dec 29, 2014

everyone was friendly and the car was serviced on time. I did ask for it to be vacuumed and was told. "if we have time". not sure why it is hard to do that automatically. when I picked up the car it was not done. its a little thing to do in my opinion. it kept them from a '10'.John smead

Robert visiting from Minnesota

Dec 29, 2014

I emailed SMF in the midst of a holiday weekend. Gina responded within minutes and offered me a service appointment the very next morning. The service was performed flawlessly and the car returned bright and shiny in a very reasonable time. This is the kind of service I have grown to know at home in Minnesota, and it's refreshing to find it here in OC.

Mark Logomasini

Dec 23, 2014

Bought my SportTrac there last year. You guys take care of me and it well.

Christopher Burns

Dec 22, 2014

Harold was very nice, friendly, caring and attentive to our needs. The bargaining process wasn't that fun, but the purchase process was smooth and easy...no high pressure and out the door quickly.

Clifford Deller

Dec 21, 2014

if it wasn't for santa margarita ford I'd be parked along the road with bald tires and no brakes. I am upset only with ford for not having a safer 4x4 truck to take to the mountains. it is a truck and I don't think rotors need to be replaced along with new drilled disk at 20k miles. bad safety product for ford trucks. service mgr gina and roger helped with the price for replacement but ford didn't or wouldn't do anything. if their staff would transfer and open a Chevrolet dealership I'd be there...

Robert Coulehan

Dec 17, 2014

Great Service! Even Greater Service Department!...Professional, Courteous, Kind, Thorough, and fast!!

Jack Leonard

Dec 14, 2014

The notifications of a pending service point is always appreciated. Service is always friendly and prompt in, prompt completion based on amount of service required. Our community needs Ford in RSM! Thanks Jim for coming to RSM in the first place!

Gregory Owens

Dec 13, 2014

I have been a Ford man for quite sometime. I've always owned a Ford. I had a 1983 Bronco 2, a 1989 Probe LX, a 1997 Expedition XLT, inherited a 1972 F250 and now my 2010 F150. I truely appreciate the employees at Santa Margairta Ford. I've visited them since they were built and now I've finally bought a vehicle from them. Duane in the service department is the best. All very helpful.

Charles

Dec 12, 2014

The experience dealing with salesman Mike Blumenthal and Finance manager John Hadden has been the best and most efficient of any of the vehicles I have ever purchased or leased. The transaction took minutes from start to finish with no haggle . I have dealt with many less scrupulous car sales people recently and I can certainly vouch for the professionalism, efficiency, honesty and courtesy extended by Mr. Blumenthal and Mr. Hadden . I had reached out to many dealerships and only Mike Blumenthal responded and stood by his response throughout the experience. The total time spent deciding on the vehicle and writing up the lease contract with John was less than 30 minutes which is unheard of but a fact .I have run a successful business for 26 years and highly recommend you call Mike Blumenthal if you are interested in a Ford product and insist on having John Hadden do the paperwork. I also appreciated receiving a personalized signed letter of appreciation from Santa Margarita Ford President Jim Graham. By the way the Ford plug-in hybrids are amazing hi-tech vehicles and the fed and state rebates are excellent not to mention access to car pool lane as a single driver.

Estate Services Home Theater Systems

Dec 11, 2014

As a local business owner, we understand loyalty and appreciate the ability to service our local customers. We believe your dealership understands this also and is a good example of this principal.Thank you for the seamless and painless purchase experience.

Valued Customer

Dec 11, 2014

Purchase an F-150 like the truck and my first service of the vehcile was a positive one.

M.S.

Dec 9, 2014

Purchased a used vehicle with a limited warranty. Vehicle developed a problem and the sales associate promptly took care of the problem, got me a temporary vehicle, and the service cost me nothing. Would definitely recommend SM Ford for sales or service.

Lillian Allen

Dec 6, 2014

In for routine service and excellent service and customer service by all.

Eric Stiefel

Dec 5, 2014

Good job very efficient! !!Thank you Oil change Like the new genuine ford chairs

Robert Bergeron

Dec 3, 2014

Blake did a great job helping me find a vehicle I love. He took extra time to explain the breakdown of pricing for different vehicles and made sure I was happy with both the vehicle and price. I would recommend SM Ford (and have) to anyone looking.

Anthony Mazeika

Dec 2, 2014

Swift response, friendly, knowledgeable. Schedule for service flexable. Dwight always does a great job.

Noreen Cichocki

Nov 19, 2014

Liked the experience, the salespeople and, mostly, the car. I am enjoying the Edge, the navigation, the radio, the Bluetooth and the drive.

Elizabeth Montgomery

Nov 17, 2014

See previous statement about service work performed.

Leslie Sterling

Nov 14, 2014

I leased a 2015 Explorer Sport. The salesperson Blake Ruggles did a great job of explaining the features of the vehicle. He made the entire process pleasant and easy to understand. The finance person also made the process very quick and easy. My entire experience was great!

Dee Folse

Nov 11, 2014

I just purchased an F 250 Lariat Super-duty!!! I have lived through many truck purchases over the last many years but I will Honestly say that working with Robbie Moore in sales was like doing business with a Friend. I was "Helped" not "Pushed", all my questions were answered and then some. We live over an hour away from the Dealership but it was well worth the drive. Robbie had everything ready to go when we showed up to finalize the purchase, it couldn't have gone smoother. Robbie passed us off to John Hadden in finance. We found John to be very professional, straight forward, personal and very knowledgable. I don't vouch for many but I will for these Men and have already referred a Friend to them. Thank You for a Great experience at your dealership. Dee

Stephen Chiascione

Nov 10, 2014

Duane is great. Always helpful and very knowledgeable about cars. When I make appointment I know I can count on the car be taken care of.

Brooke Morrow

Nov 7, 2014

Work done in timely manner , notified immediately when car was ready, fast/friendly service!

Jim Schicht

Nov 7, 2014

I was surprised your guys can work on a 1977 F100 and can recommend repairs. A lot of places turn me down, they only work on the new car and trucks.

Andy C

Nov 4, 2014

Service is average/below average. Dealership does nothing to make you want to go there, only because of distance to house. I have purchased 2 trucks there and would not again. Buying process easy since I bought from within the Ford family.The quality of the truck is pathetic. No honor or pride in workmanship.

Richard Faulks

Nov 3, 2014

The experience with RSM Ford started out well and ran into a major snag when the car that was promised to my wife and I was no longer available because someone else had, apparently, put a deposit down on the same car without the knowledge of my sales team. We did not find out about this until 3 days after I had completed the purchase paperwork. Also, the car that we did eventually purchase was represented as the same car I initially agreed to buy (2015 Limited 4WD) with $3,000 of additional features. It wasn't until we brought the car home that we realized the car was a 2014 model. This information was never disclosed to us. The car seems to be a good purchase but I was less than pleased with the process. Thanks!

Craig Thorlakson

Oct 30, 2014

Orderd a 2015 Ford Explorer directly from the manufacture. My wife was able to choose the specific options she wanted. Couldn't be happier with the end result. On time delivery with a smile. Scott was amazing to work with.

Karl Wurffell

Oct 25, 2014

The Ford dealer repair service was excellent staff was very helpful

James Forkey

Oct 24, 2014

Great Sales Team Great experience and seemed like a good value for the car based on cars that I had looked at for over 8 months.

Allan Jaynes

Oct 23, 2014

Couldn't have been happier. Had a very nice lounge to wait in with computer hook-up and the service was finished 15 minutes earlier than estimated.

Kevin Trump

Oct 23, 2014

Mike sales, Drazzen sales mgr and John Finance were all great to work with

Jenna Olson

Oct 20, 2014

My husband brought my car in for an estimate on some work. We asked to schedule an apt. but the person I spoke to didn't know what I was talking about and what parts I needed and tried telling me I needed more than what I did. After I was transferred to a few other people it was discovered that parts had to be ordered. After a few days I received a call saying the parts were in. I then scheduled my apt. but when my husband dropped off the car they told him the parts weren't there and they couldn't do all the work and that my car would need to be sent out for a color match (which was never discussed before). He was just going to leave the car for an oil change instead but after an hour they actually found the part. The work was done well but the parts and service departments seem very disorganized.

Scot Mackay

Oct 20, 2014

I lease a 2013 Edge Sport and have been absolutely thrilled with the vehicle ever since I drove it off the lot about 2 years ago. The service department is top notch and I am always pleased with the short time I have the vehicle in service. Duane (my service rep) is always attentive and thorough. I love the experience I have had at RSM Ford.

Stevan Murphy

Oct 14, 2014

Bought a used 2011 ford fusion had excellent service felt no pressure..yes definitely recommend. .

Dennis Sechrist

Oct 13, 2014

Customer experience was good. Freindly staff--vehicle ready on time. Overall very good.

Scott Carroll

Oct 12, 2014

Made the process of having my car serviced simple and easy

Fausto Reyes

Oct 5, 2014

Scott Delabar was great in assisting me with my purchasing options.

Lawerence Mansuette

Oct 5, 2014

The service team was real fast in diagnosing the problem and had it fixed the next day.

Gregory Owens

Oct 3, 2014

I was in need of a new truck. SM Ford did an excellent job in getting into that vehicle. I did not get any floor mats with this vehicle. I did not ask about it. Maybe they can offer some. Would make this purchase complete.

Karyl Gately

Oct 3, 2014

I brought my car in for service and a recall and they provided me with a ride home, completed the work timely and were super nice and courteous. Thank you.

Robert Coulehan

Oct 3, 2014

Great service as always! Professional, fast, and thorough!Thanks!Bob C.

James Lowder

Oct 2, 2014

As always, Duane was very helpful and resolved my concern well within a reasonable time period. Miguel in service and Bob, who worked on my car were both very helpful and were concerned with resolving the issue.

Everett Isbell

Sep 30, 2014

C-MAX, October 2012, 25000 miles. Helpful and friendly service. Always on time.

Jeff

Sep 30, 2014

Charlie Pastick was great to deal with. All staff was helpful and not at all pushy. I actually leased a second vehicle from them later in the week because of their willingness to work and get us the best deal.

Michael Richardson

Sep 29, 2014

Quick, routine service.Roger was helpful as always.Family run dealer.Have three Fords serviced or repaired at this dealership. Fixed or serviced right the first time.

Israel Passwater

Sep 24, 2014

Scott was extremely helpful, we are returning customers and will do so again.

Joseph Scandura

Sep 23, 2014

This is my thrid car from this dealer. Always up front with the price. All of my deals were done before i got to the dealer so no waiting time.john Hadden has you In /out of finance in minutes. Tom Glockner is the best and has earned all my family and friends business. Scott Delabar gave my wife personal service in helping her link her phone to the car. Customers for life.

RF4Hoss

Sep 23, 2014

We went there to purchase a vehicle for our daughter (Escape) and ended up buying one as well . While definitely in the market, I really had not planned on buying one for myself -, but I couldn't pass up the deal and the vehicle. A most pleasurable buying experience. The salesman - Robbie and the finance manager - John - were very professional, courteous & knowledgeable. Highly recommend this dealership.

Henry Chang

Sep 18, 2014

sales is vey friendly and easy to deal with, very good

Morris Seidner

Sep 15, 2014

Bought a ford edge. Everyone was very helpful and professional. I know I can stop in anytime when I need help figuring out any of the Edge's many features.

Nusrat Mirza

Sep 15, 2014

Excellent service, prompt attention and timely completion

Jim Schicht

Sep 11, 2014

They have been doing a great service job, on my 77 F100 and my 2004 Mustang , for the past 4 years. The service tech does not like to smog older trucks and cars.

Kaitlyn

Sep 11, 2014

The car buying process could not have been any easier at Santa Margarita Ford. I highly recommend purchasing your next Ford from them. The team there is incredible!

Douglas Howard

Sep 10, 2014

Focus Titanium, service was as expected - I waited - Some minor issues with glovebox will handle on next visit.We bought our car at RSM Ford due to our prior experience buying our 2006 Explorer. This last "T.O." experience would not get us to return for our next purchase.

John Curtis

Sep 10, 2014

The service department took me in without an appointment and provided excellent service.Duane and was very helpful and a shuttle was provided for me - to and from my place of employment.I have been very satisfied with the work performed on my Explorer and the care that I have received.

Marcie Korson

Aug 30, 2014

Alarm for low pressure went off in car for the first time so I stopped by the dealer to check air pressure in tires. Found a screw in back left rear tire. Technician checked all four tires for proper inflation of tires and repaired the one tire that had the screw in it. Was at the dealer about 1/2 hour at most!

Barabra Smith

Aug 27, 2014

Glad that I chose to buy my car from Santa Margarita Ford!I trust them & the service is great.

Justin Jacobs

Aug 27, 2014

Our visit with you was awesome. Robbie Moore of Santa Margarita Ford was a blessing to work with. He was straight forward, honest, and made the sales process a total breeze. We brought our 2 little girls with us and he served them as kindly as he took care of us. We drove from over 4 hours away and were so blessed by the service we received from Robbie and all of the staff at Santa Margarita Ford.

William Engelbrecht

Aug 24, 2014

It was easy. Charles Pastick was my agent and was extremely helpful and diligent. He was also very highly responsive.

Amy

Apr 22, 2014

I was somewhat dreading on coming in to take a test drive. I was all prepared for the hard sell before I would be able to leave. I was shocked with the "no - pressure" approach. I left feeling oddly confused because I did not have to justify not taking the car on my first test drive. I came back two more times and brought the car. Jim was great, very patient throughout the whole process.

James

Apr 12, 2014

Robbie was fantastic. He is honest, knowledgeable and follows up on every commitment. He made sure we got the car we wanted for a great price. He deserves to be your top salesrep!

Jason

Apr 12, 2014

Harold, jason, and john treated me as family. They were laid back and not intense. They made buying a car painless. Very friendly and conscience of my time. I would definitly come back to purchas another car from that team of people. Harold was especially helpful and caring toward my wife that was nine months pregnant.

Terri

Apr 3, 2014

The process for buying my car was quick and efficient. Ididn't feel pressured. I felt as though the Ford team was trying give me what I needed so I walked out feeling that I got a fair deal.

Holly

Apr 2, 2014

Ryan was gracious and very helpful and willing to accommodate me and my disability. He wanted to help me in any way possible. He even cleaned out my old trade-in for me!

Julie

Apr 2, 2014

Erik, our salesperson, was exceptional. He was helpful, responsive, fair, and an excellent representation of your dealership. Jonathan in finance was helpful and a pleasure to work with as well.

Salvatore

Apr 1, 2014

tom glockner was the best car salesman I have ever encountered. He listened well, he was fast and efficient and all with a smile! My brother is already set up to purchase his next car....through Tom!

Wyatt

Mar 26, 2014

Our Salesman, Rob. He not only answered all our questions, he was honest and easy to like from the moment we met him. The overall experience was a positive and friendly one.

Jerry

Mar 24, 2014

My representative was excellent and the man in the finance department was also terrific. The property was clean and well organized and the sales people were not pushy.

Kathleen

Mar 24, 2014

We had a great salesman. Robbie made sure we got everything we wanted and was available for for all our questions and multiple test drives.

Michael

Mar 23, 2014

The salesman, Charlie, was informative and showed us the different features for the car we wanted but didn't try to "sell" us that it was the last one or that we had to decide that minute. We were pretty certain we were buying, we just needed to make sure the car had everything we wanted. We ended up buying it the same day.

James

Mar 20, 2014

Robbie was great to work with. Both he and John had a great respect for our time and got things done quickly. Also, the selection of cars was great and they had the exact one I was looking for.

Justin

Mar 19, 2014

Friendly, not pushy. Lots of options even after I could not get exactly what I wanted (a new 2013 Flex on a lease)

Michael

Mar 17, 2014

I WAS IN AND OUT IN NO TIME AT ALLMOST PEOPLE HATE THE CAR BUYING EXPERIENCE BUT THIS TIME IN AND OUT

Robert

Mar 14, 2014

Scott Delabar was whom assisted us in buying our leased Edge. He was really great - answered all of our questions, listened to concerns and never pressured us into a decision.

Mark

Mar 13, 2014

Our sales person Jim was kind and patient, both Jim and Jason (in financing) did everything they could to reach our agreement. Jim explained every little working detail about our Escape.

William

Mar 13, 2014

Harold Carter was an excellent representative of your dealership. John Hadden was consistent and reliable in the process of buying the vehicle.

Andrei

Feb 28, 2014

The sales rep., L.J. was very patient and professional, he spent almost two days with us. The manager was willing to negotiate. The finance rep. didn't push to sell us options, electronic signatures made the signing process so much easier.

Jonathan

Feb 26, 2014

Very attentive and accomodating, they were great went above and beyond chek them out. Not pushy will work with you and a great new and used selection

Nelson

Feb 22, 2014

The service provided by Harold Carter, our sales rep. His knowledge,attitude and graciousness was a major factor in our decision to buy the Escape.

Blake

Feb 21, 2014

I really liked the atmosphere of the place. The vehicles all looked very nice and our sales rep was very helpful.

Joseph

Feb 18, 2014

Very friendly. They were patient with financing due to us just moving to California and not having a house. They were also very helpful with replacing a windshield and giving me an owners manual.

Christopher

Feb 12, 2014

Eric was the reason for the buy, very relaxed and did not pressure me into buying something I would have regretted after leaving.

Phillip

Feb 12, 2014

Very friendly no pressure support. Charlie Pastick was great and helped me move my truck bewteen 3rd party installers while I was out of town. Greta support.

Adam

Feb 11, 2014

The process was as quick and painless as can be. I hate buying a car, but Scott and Ellen were outstanding. I have absolutely no complaints.

Lindsay

Feb 11, 2014

Our sales rep Erik Van Velzen was very helpful and made sure we had all of the info we were looking for. Erik also took the time to understand our fmaily needs and was quick to help us select options that would benefit us. We are very happy with the help he gave us.

Ronald

Feb 9, 2014

Everything I was told before and during the service was true. Such is a rarity in today's world, but it certainly makes for a better experience, and it builds trust.

Mr. George

Nov 22, 2013

Sales representative was outstanding and answered all questions. Very professional as we drove several cars to see features. Reason we returned to dealership to purchase a car. Brought car back for touch up of slight mark inside car and service was great. Process of determining final price was not as smooth and I would take a different approach in the future.

Josh B.

Nov 9, 2013

We purchased a 2011 Ford Explorer last week from Santa Margarita Ford. From beginning to end, our customer service was top notch. We were not a slam-dunk sale, as we had some non-negotiable parameters, and preferences for our new car. Our salesperson, Scott, and the sales manager, Ellen, worked closely with us for about a month prior to our purchase to ensure that we got the car that was exactly right for our family of 5. The financing paperwork went smoothly and efficiently. Post-sale, there were a few repairs that needed to be made. Ellen made that transaction very easy, giving us another Explorer to drive for the day, and even detailing our car before we got it back. We had an overall terrific experience and highly recommend Santa Margarita Ford.

Fire guy

Oct 24, 2013

3rd purchase or lease and always good experience. Great folks, good management, and great follow through with the experience. Why else would I come back for a third go....

Rugby Guy

Sep 13, 2013

Buying a new car is probably never the most pleasant experience, but I couldn't have been happier with my experience at Rancho Santa Margarita Ford. I was treated with respect, not pressured and got through the process at my pace with no problems.

Stuart

Dec 19, 2012

After working real hard to get a good price for my 2013 Fusion Hybrid, the dealer socked me with a lease payment quote so high that I turned around and walked out.I was so turned off by this tactic that I went and purchased a Lincoln instead.

abahog

Feb 7, 2010

Most Orange County Auto Dealers either Ford or others are extremely ego-minded with no sense of customer or potential customer appreciation. No snobery at Santa Margarita Ford in Rancho Santa Margarita, CA. Everyone has a history and everyone is family friendly.