Sames Bastrop Ford reviews

Dwayne Hengst

Jan 25, 2016

LT was very courteous, professional, and knowledgeable. He was a pleasure to work with, got us in and out quickly, and delivered the truck I was looking for.

Robert Nauert

Jan 23, 2016

Good job nice people to deal with very good at explaining details of work done

Joe Hakkinen

Jan 21, 2016

Service was expeditious and staff were very friendly.

Brian Bexley

Jan 21, 2016

expedition,salesman did an great job especially in introducing my wife to all its new features

Sam Jenkins

Jan 20, 2016

My car was scheduled and accepted immediately when I arrive at that scheduled time.

Jan turner

Jan 19, 2016

Always very happy with service provided....everybody working there always acknowledges you as soon as you walkIn the service door even if they are on their lap tops etc....you still get a good morning...even the guys who come get Your car acknowledge your existence ... Which in my mind means a lot....thank you guys.

Ken Godin

Jan 19, 2016

Jason our service rep. always does a great job. No complaints!

David Glowka

Jan 16, 2016

Service was friendly and on time.....................................................................................................................................................................................................

Gary Vinklarek

Jan 11, 2016

F350 Truck was purchased and the service was great and all handled the whole buying experience in an excellent manner.

Richard Lisle

Jan 10, 2016

Friendly attentive staff - reasonable time for parts receipt and repair.

Darren Schieffer

Jan 6, 2016

I arrived at the dealership to get an oil change. I was greeted by the nicest man, Jason De Leon. He got me signed and in about 45 minutes I was in my car driving away. During my oil change Jason notified me my air filter was dirty and ready to be changed. I appreciate the thoroughness. THANK YOU Jason!

Vicktoria Resech

Jan 4, 2016

DID NOT PURCHASE A NEW VEHICLE HOWEVER, I DID TAKE MY VEHICLE IN RECENTLY FOR IT'S 100,000 MILE MAINTENANCE CHECK. THE STAFF WAS PROFESSIONAL AND HELPFUL. KEPT IN CONTACT WITH ME CONCERNING WHAT NEEDED TO BE DONE AND THE COST OF THE RECOMMENDED SERVICE TO BE DONE.

Helen C

Dec 31, 2015

Great selection, great service and helpful staff. We love the new truck

Karen Portillo

Dec 28, 2015

Also courteous friendly, have built rapport I can trust in.

Charlotte Pace

Dec 27, 2015

Friendy, comfortable, and good service i will return

Michael Ochoa

Dec 27, 2015

Short quick fast great people and I'll bring my car back every time I need an oil change

Judith Perrin

Dec 21, 2015

2016 Escape this is my dream car. 4th car purchased from this dealer in almost 18 years. Chester Deshay has been my salesman for each purchase and he makes my experience in purchasing a new car easy and enjoyable.

John Fenzlein

Dec 20, 2015

Was greeted with respect and the work done tomy vehicle was done in a timely manner. All around excellent work and would recommend Same's Ford to family and friends.

Donna Fischer

Dec 15, 2015

Needed to drop off for service this time, and the staff was most accommodating. I travel back from East Texas to maintain my service with you.

Ronnie Harlow

Dec 12, 2015

I have a little trouble with mobility due to arthritis in my knees and it is a little easier for me to climb up into and down from a truck than a car. Past experience with car dealers has resulted in many salespeople trying to convince 5ft 2in me that a car is the best fit for my needs and budget. Rene did not do that. He listened to what we were looking for in a vehicle, including make and model, was very knowledgeable about the vehicles on the lot, and which ones were within our budget. With Rene's help we were able to find the truck that had all the features we wanted. He even took into account my knees and found one with heavy duty side step rails. I am proud to tell people who ask that I got my '07 GMC Sierra from Sames!

Cecil Perkins

Dec 12, 2015

It was great an d I was pleased with the serviced I received. I was in and out within a hour, and I will be back.

Beverly Hoskins

Dec 7, 2015

Always a pleasure to visit where I bought my vehicle here at Sames Ford.

Gene Schulmann

Dec 7, 2015

Overall good job! Found the problem quickly and made repair

Mary Lanterman

Dec 7, 2015

Another great service experience. Basic oil change and check of cables and fluids. Busy morning but I was done in 45 minutes - no problems and appropriate advice from the service team. Thanks for your calm - no problem - attitude that will keep me coming back.

Marco Jaimes

Dec 4, 2015

My experience at the dealership was great, the only thing I didn't really like was that I felt rushed at the end when you had to sign all the papers. Other that that is was great, the staff was there if you needed them

James Spurgeon

Dec 3, 2015

Sales person went above and beyond to help select my pickup. He was very knowledgeable about the product. Indicated would provide excellent service on my new vehicle.

Sandra Dougan

Nov 28, 2015

On the most part, they are usually great. They did take care of 2 out of 3 of the issues. Unfortunately, they couldn't get he car to duplicate one of the issues I am having.

Demarcus Washington

Nov 24, 2015

always have a great experience with the service department.

Henry Laurens

Nov 21, 2015

Everyone was really helpful and professional....I was treated with courtesy and a friendly attitude

Wayne Tisdale

Nov 21, 2015

I have had my F-150 serviced at your deanship since you opened. I firmly believe in having my vehicles inspected and serviced at all scheduled service times and my experience with your service center has been par excellent. Please keep up the excellent service.

Shirley Jacob

Nov 20, 2015

Service was excellent. Staff was friendly. Got me back on the road in about 30 minutes

John Harris

Nov 19, 2015

I have had several dealings with Jason at Sames Ford, going back to before Sames bought the dealership. I have had a bus repaired there; and I have had both my MKS sedans serviced. Always top notch service and I always know what's going on with my vehicles. I can't speak highly enough of the service department.

Dewey

Nov 17, 2015

Vehicle was described as extremely sharp. Reliable starter. When I arrived at dealer ship vehicle had front end damage and did not run.

Mandi Royston

Nov 12, 2015

Jason and Felix both did a great job!! Thanks again!!

Steven Harris

Nov 10, 2015

Had an oil change and 15,000 mile checkup. Staff was friendly and fast

Rebecca Clark

Nov 10, 2015

Good jobOnce Bentley took over things went smoothly.

Shirley Miller

Nov 10, 2015

Friendly & informative!! Keeps you up to date on vehicle being serviced!!

Brenda Uptain

Nov 3, 2015

Staff courteous and helpful especially since we didn't have an appointment. Called when they said. Explained the repair. Emailed the invoice. No lines or waiting at either drop off or pick up.

Darren Schieffer

Nov 2, 2015

I came in for an oil change. Through Ford's thorough inspection they found a leaking head gasket. The worked up a price and I was able to schedule the repair for a different date and time. I exclusively use Sames Ford for all my vehicle purchases, vehicle services and repairs. Thank you!!

Michael Ochoa

Oct 28, 2015

Great I work at Sames bastrop ford and I would expect they would do a great job with everything

Patricia Goertz

Oct 28, 2015

Everyone was great - gave me a ride home - could not ask for better service. Thanks

Jonathan Ratcliff

Oct 24, 2015

I have already spread the word that Sames has EXTREMELY competitive prices on tires--even beat WalMart by $30 per tire!! As usual, the actual service was great. Keep up the good work!Also, I noticed that the waiting area was definitely cleaner and more inviting than what I found before! It is nice to see someone actually reads these reviews and takes the opinions seriously.

David Mccall

Oct 23, 2015

Once again, the Sames Service and Parts Department rocks! These folks treat you right...and fairly... and professionally! I will always use them. Huge Kudos to Jason and Kevin!

Fran L

Oct 22, 2015

Service done as requested Jason Darren & Beau very helpful

Carolyn Lukrofka

Oct 19, 2015

I really like dealing with Jason DeLeon --he is so good --an expert perhaps in dealing with customers. He has helped me so much in the past and continues to do so. I also like Otis --one of the mechanics. I'm not sure that he did my car this time, but he also is very helpful when I have problems. This time--last Wednesday, however, whoever did the rotation of my tires, broke the tabs off the hub cap and it needs to be replaced. I will take the car back soon so that they can put a mew one on without any expense to me.

Kathryn Lloyd-Woodard

Oct 14, 2015

Bentley in service was great-best guy you've had there.Service complete, fast. I'll be back

Kyla Williamson

Oct 13, 2015

The person that helped me was very kind, efficient, and professional. It was the quickest oil change I have ever received. I'll be sure to return.

Beverly Hoskins

Oct 9, 2015

It was great. Reasonable prices and reasonable wait time.

Martha Vasquez

Oct 5, 2015

It was worry free, manager and salesman treated us with respect.

Melinda Mcgee

Sep 28, 2015

We asked for a certain vehicle and the GM followed thru. The financial process went extremely well.I will be buying again.Sincerely,Melinda McGee

Rita Andrews

Sep 25, 2015

I originally had a hard time getting a person on the line, just kept getting the recorded message. But once I did get to talk to the Service Dept, they were very helpful. I asked them to arrange a tow for my truck to the dealership the next morning. Then I called to cancel that tow as I had a membership to roadside assistance and had to leave a message. The truck was fixed on a Friday. Then Saturday the tow company Ford uses called to say they were on the way to pick up my truck!!

Jimmy Litton

Sep 21, 2015

Jay help with all my questions to make it a good experience.

Mary Harrison

Sep 19, 2015

I brought my 2012 Ford Focus in for maintenance and inspection. The guys did great.

Stephen Morrell

Sep 18, 2015

F250 service was great everyone was very helpful and nice.great deal

Sharon Cartwright

Sep 14, 2015

Jason DeLeon was very helpful and I appreciated everything he did.

Clarence Mathis

Sep 12, 2015

purchased new 2015 Fusion SE-Salesman was Adam-He could not have been any more helpful and efficient. Was also very knowledgable of the vehicle and did everything to get our payments where we needed them (and was sucessful) After sale was complete, he sat in car with both me and my wife and went over all electronics and answered all our questions.He was professional in both manners and appearance. I will definately try to send business his way. Matthew in the financial office also very helpful in the paperwork end of the sales and explained every paper we signed

Carol Hargett

Sep 11, 2015

Service was done in a timely manner. I did notice that the water fountains were not in service.

Charles Smith

Sep 11, 2015

Jason and Branden did fine as usual and I thank them both. I was in and out with in half hour with a smile.

Kaitlynn Black

Sep 11, 2015

I purchased a 2009 dodge nitro that I am absolutely in love with! Mark Delgado was my sales man and was the perfect fit! He was EXTREMELY patient and funny and took multiple things in to consideration when helping me find the right vehicle for myself! He also didn't get mad when I picked on him(: I will definitely be purchasing my future vehicles from such an awesome team in the future!!

Robert Domin

Sep 10, 2015

Chester is always a pleasure to work with and when we need another vehicle we will probably buy form him for a 11th time!We will miss the calendars though we loved getting those after buying a vehicle and we still have them all in our office and use them daily.

William Jones

Sep 9, 2015

Needed a quick state inspection and was in and out with all the necessary paperwork for the new procedure in no time. Always the best in service. Bo, in particular, was very helpful with this visit. Thanks for all you do.

Trudy Rush

Sep 8, 2015

Very efficient and finished the oil change, tire rotation, etc. within the time they stated it would take. Thanks.

Stephen and Maxine Bankston

Sep 7, 2015

Everything was great except we bought a preowned car. We absolutely have to have 2 keys. I feel that should be the dealerships responsibility. Every car I've ever bought has come with 2 keys. There is only one which means that I have to contact a Mazda dealer to obtain a second key. I know that the keys are expensive but still should be the responsibility of the the dealership selling the vehicle. Other than that experience excellent.

Anonymous

Sep 4, 2015

Friendly staff accurate on time. Will return for any service .

Bonnie Alcorn

Sep 4, 2015

I purchased a 2016 Ford Explorer and Bob was my salesman and I appreciate all the hard work he put forth to make this transaction as painless as possible. There were a few things that needed extra attention and Bob and Chris made them happen. I am very satisfied with my new vehicle. This is the 3rd vehicle I have purchase from Bob and I would highly recommend my friend and family to ask for Bob when they come in to shop for a vehicle.

Connie Mcmahan

Sep 2, 2015

I told Chester what I wanted, he found it and help me through a fast and hassle free Explorer purchase.

Nancy Anderson

Aug 23, 2015

Make ready clean takes to long if waiting to drive new car home.

Jo Ann Wolf

Aug 22, 2015

Bo was my service rep...he did a great job, very professional, kept me apprised of the progress.

Steve Piner

Aug 21, 2015

Excellent service, and all service team members very helpful.

Percy Adams

Aug 18, 2015

The service dept. gave excellent service. I am on a knee scooter right now and they came out to my car to get the info. and parked my car in front when it was complete so I didn't have to walk far.

David Lafuente

Aug 18, 2015

Thanks Sames Ford for the excellent service. The repairs were done earlier that expected and my Focus is running great. Thank again Sames Ford

Carisa Brown

Aug 17, 2015

I called after lunch one business day and asked to make an appointment for that day. I was able to get in and out in the time quoted.. it was great!

Roger Rylie

Aug 17, 2015

Excellent service and friendly staff. Why do I have to put in 50 characters?

Daniel Hrna

Aug 13, 2015

Very good and prompt! Timely andPrice seemed competitive!

Vicktoria Resech

Aug 12, 2015

The service I recently received was very good. The staff were professional and on point. The only thing that I did not receive this time, that I normally do is the little mileage sticker at the top of the wind shield on the drivers side that lets me know when I need to have the oil changed again.

Janet Coble

Aug 12, 2015

I have brought my expedition here several times over the last couple of years when I visit my daughter in the area. I have never been disappointed. Always treated great and work is donewhen promised and the service advisors (especially Jason Deleon) are great.

JustACustomer

Aug 10, 2015

Worse service I've ever had at a dealership. Consistent tho, took in two auto, grease on floor mats on one, grease on driver's seat of the other. Took three trips to get an inspection after I approved two new tires on the first visit. I'll never go there again!!!

Shirley Jacob

Aug 8, 2015

Staff is always professional and friendly. Service is done correctly and in a timely manner. Would recommend this dealership for buying and service.

Nicholas Marek

Aug 7, 2015

Great sales, Jeff is a great guy. The only issues were with the new car. Has a couple small chips (most likely from a small stone on the road.) the wash job they did on it looked like it was done quickly, but when I had gotten home i opened the hood and some parts of the insulation on the engine were ripped off (looked like by hand or a mouse ate at it) and a very slight vibration around 65mph (could be either tire pressure, balance, or the road) but that's it. Everything else is great. I will be getting ahold of Jeff for those little cosmetic items because the car has 200 miles on it and I expect it to be spotless everywhere. Like I said Great sales, but the service and detailing department Should keep close attention to detail. Thanks yall for the new car!

Randy Birnbaum

Aug 5, 2015

Bought a F250 in April. About 4 days later received advertisement about truck/vehicle sale going on at Sames. I believe I would have got more on my trade at that time and received a better deal. However, not one word was said to me during buying process about upcoming event. Just disappointed in this and felt taken advantage of. Love the truck, staff was helpful for most part but my overall trust to be honest is not where it should be.The service guys did a great job and got me in and out with oil change. No complaints there at all.

Ann Kunkel

Aug 4, 2015

The service department was very helpful. Not only did they fix my truck, but they gave me courtesy rides where I needed to go.

Melba Delozier

Jul 28, 2015

QUICK SERVICE, CLEAN FACILITY, FRIENDLY STAFF,BROUGHT MY KEYS TO ME AFTER OIL CHANGE AND TOLD ME WHERE VEHICLE WAS PARKED

James and Deanna Montgomery

Jul 28, 2015

Our salesman Rene Rodriguez was outstanding. He was very personable and built a trust. If he didn't know an answer to any of our questions he found the answer. This is our 5th Car from this location, 4 were when it was Munday Ford. We will continue to purchase our vehicles at Sames as long as they keep sales people like Rene Rodriguez. The only added thing would be.....please have bottled water for your customers

Mike Attaberry

Jul 27, 2015

GREAT JOB AND FAST! GOT MY CREW BACK ON THE ROAD IN NO TIME!!

Darren Schieffer

Jul 25, 2015

The service was excellent! I trust the guys with my vehicle.

Luis Garcia

Jul 24, 2015

Great service, polite and friendly !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dennis Waugh

Jul 19, 2015

I bought a 2015 f350 lariat took it in to have the tires removed from my old one and put on the new one. The only thing I wish is that they would have cleaned the tires and rims before they gave it back to me. The whole truck looked good but the dirty rims and tires made it look bad.

Richard Hutchins

Jul 18, 2015

I can always count on Jay to make sure my Explorer service and repairs are done professionally and on time.

Frank May

Jul 15, 2015

Good service, clean waiting room. I will be back.

Terry Goldman

Jul 13, 2015

Took my truck in for service, staff was friendly, fast and upfront about prices and time evolved! Also I was given a complete explanation of the problem. Also parts prices are better than other dealers!!

Jonathan Ratcliff

Jul 9, 2015

Straight forward, good advice from Jason; vehicle was serviced in an appropriate timeline; the only negative was the temperature of the dealer's waiting room.

Stan

Jul 7, 2015

My ford F250 was in and out in just a few hours. my experience was great because of the best diesel mechanic and he explained everything i needed to know and i left there very pleased with the work.

Bryan Ladd

Jul 7, 2015

All went well! Great sales staff and hospitality. The closing was a little bumpy with financing but Sames made it right and gave me what I thought I had signed up for! Thanks Guys

Cassi Deleon

Jul 7, 2015

Excellent service, great staff. Always done quickly and efficiently. Friendly people from sales to service. They are always very personable and don't try to just sell you something you don't need.

Claudia Shafrath

Jul 7, 2015

2012 Ford Fusion. My rear blinker went out. I walked into the dealership and Bo took my car and 10 min later brought it back and it was fixed. It was great.

Bret Streeter

Jul 6, 2015

I feel I am always treated fair and honestly when I bring my F150 in for service.

Raymond Staff

Jul 6, 2015

I broke down on highway 71 about ten miles north of bastrop. Called dealership, was well taken care from that point on.

Anonomous

Jul 6, 2015

Quick easy process to repair my Ford Expedition. Jay was great. He communicated often, and ensured my vehicle was repaired quickly and correctly. Good experience all the way around.

Stephanie Casey

Jul 4, 2015

Felt like I got personalized service. I can't think of anything else and don't like the required 50 character rule.

Beverly Watters

Jul 4, 2015

Quick and efficient oil change service. Staff extremely helpful and friendly.

Donna Fischer

Jul 3, 2015

Great service, Friendly, it was my first service for my new vehicle and was pleased to learn it was a free service. Made my trip back here very worthwhile, but I really just like dealing with the people here.

Anna Bowlin

Jul 2, 2015

This dealership takes great care of their clients and their vehicles. Yesterday the "change your oil soon" light came on in my Edge. I work in Austin but I prefer to have all of my service and maintenance done by my dealership 35 miles away. I called them at 4:00 and told them about the service light. They told me to come on down and they would work me in before closing. I was in and out in 30 minutes. I have come to expect great customer service from Sames but this late in the day same day service was way beyond my expectations. Thanks Sames service department! Y'all are the best!

Roger Crain

Jun 28, 2015

The salesman was very helpful to work too provide me with the vehicle that I wanted and Matt was very thorough and his explanation contract and terms and conditions throughout the end of the sale, thanks guys

Dickie Garrison

Jun 28, 2015

Oil change on my 2013 F250 Super Duty. Staff was helpful; took a little longer than I planned but that is expected since I did not have an appt. before showing up at the dealership!Keep up the great work!

Trudy Rush

Jun 26, 2015

Jason was very helpful with my repairs. At my previous visit to Sames for an oil change I was told that I had a small transmission leak and I would need to schedule a time to come in for a repair. When I called this week Jason scheduled everything for me and was able to get me in the next day. As a customer, I feel very confident in Sames and Jason to steer me in the right direction with my vehicle. Thank you.

Kay Hornsby

Jun 25, 2015

Went in for my second oil change on a 2015 Ford Escape. Promptand courteous service. I was in and out in no time.

Angel Moreno

Jun 25, 2015

very helpful . always taken my vehicles there. will continue to go there. good quality work

Roy Vasquez

Jun 23, 2015

I need some routine maintenance on my Ford 500. I had no problem in having my issues dealt with and taken care of. I appreciate that.

Darlene Smith

Jun 23, 2015

I ended up purchasing a 2011 Chevy Cruze. It was suppose to be cleaned, but I didn't look as if they touched it (inside). I was suppose to get an additional key, yet no one knows where it is at, therefore I only have one key to my car. The sales person was very nice and informative on the first car I drove, but he did not have a lot of information on the one I purchased. I think it has a problem with the transmission, but when I called the Cedar Creek location I was told that is how the transmission shifts. Over all I was happy with the sale, but took a little long.

Jamie Crawford

Jun 22, 2015

Excellent service and polite, knowledgable staff. I had an error on my console that required the removal of a wheel to correct. I was in and out in 30 minutes. I love this place!

Adam Espurvoa

Jun 17, 2015

Courteous, friendly, fast service but long enough to know tech did a good job. We brought our car in for an oil change..

Karl Farmer

Jun 14, 2015

Luiz and his team did an outstanding job during the entire sales process. I've purchased over 20 vehicles in my lifetime, and this was by far the fastest and most convenient car buying process I have ever experienced. If you're in the market for a new or pre-owned vehicle, give Luiz a call and make the drive to Bastrop, you'll be glad you did!

Edward Bohlig

Jun 13, 2015

They changed my oil and put on new tires. The work was done on time.

Leslie Hickman

Jun 9, 2015

I had my front end aligned and front tires put on the back. I did not have an appointment but was waited on right away. The service was supposed to be done by lunch and it was done before lunch time. I was quoted a price for the service and that was what I paid no hidden costs.

Barbara Baker-price

Jun 7, 2015

Purchased a Mazda 3 hatchback. Rene was professional and obliging.

Noralene Corder

Jun 2, 2015

I did not have an appointment to get my oil changed and tires rotated. They worked me right in and my wait was not long at all. The waiting room is very pleasant and inviting. I really wished they had checked the windshield washer mechanism to see if it was workig. The paperwork said they had filled the fluid, but the mechanism did not work. I have had to have the vehicle serviced for this before. I did not tell them to check, but should have. Even though the fluid is full, the mechanism is clogged. Otherwise, everything was great.

Al Martin

Jun 2, 2015

Jay is GREAT ., that's all you get I have no more information for you today

Charles Stewart

Jun 1, 2015

Your service staff is professional, honest and considerate.

Anastacio Rodriguez

May 28, 2015

I had a very good experience in the service department. They were very nice and helpful and got my repairs done very quickly.

Mary Searcy

May 23, 2015

The service manager who assisted me was wonderful and did everything to assist in a timely manner. I really appreciate the help I received.

Leo Santander

May 21, 2015

The service was excellent!!! Thank you!!! I will refer y'all to my friends!!

Ronald White

May 21, 2015

Bought the truck about year ago! Great truck! Came in for service of one item and they fixed,but also they found something else and fixed it also. Good experience for me! Good people!

Sandra Umlang

May 18, 2015

Had the first oil change done on my truck. Quick service, courteous service.

Alvino Rosales

May 18, 2015

It's the first time I've been to this facility under the new name (Sames Ford), you guys did a great job Thanks!

Michael Kipp

May 15, 2015

Was great...bought f150. worked out many details of transaction on phone before because I came 80 miles to purchase.

William Jones

May 12, 2015

Always helpful and friendly staff. Feel confident they are honest with their assessments.

Frank Weir

May 12, 2015

very good. I got what I wanted.................................................

Frank Hunt

May 11, 2015

Got good price on used truck and what I wanted for my trade in. Went to pick up truck and only had one key. They hassled me over another key. After waiting for around an hour, finally recieved key. Other than that, everything was great.

Charlie Spann

May 5, 2015

Kevin in parts and the guy's in service did what they said in the time they said. That works for me.

Betty Platt

May 5, 2015

I went in for an oil change and tire rotation. A young man named Jason Deleon met me at the door and I could not have asked for anyone more courteous. The service was great and done in very reasonable time.

Alan E

May 5, 2015

Everyone was extremely nice and family friendly oriented I will definitely go back and have already referred several friends and family members.**** the only thing is that you need to prep the car a little better for drive off with the purchaser - all the sticky stuff on the windows and the floors along with the body should always be washed - so your buyer will feel like they are you only customer. ****

Zack Voelker

May 2, 2015

Jason does a great job ensuring all your needs are met.

Katricia Harrison

Apr 28, 2015

Took care of all my needs with the recall on my fiesta

Dale Mears

Apr 23, 2015

Jason D. was very helpful with our service of the Escape and has done a wonderful job in the past with problems we have had on our Vehicle. A Big Thanks to Jason. Thanks Dale Mears

Janet Morgan

Apr 21, 2015

Service Great!Always bring my truck there for oil change.

Amanda Davidson

Apr 21, 2015

What a great experience I will be back. I will tell everyone I know to go to Sames

Jana Birdwell

Apr 17, 2015

Randy and Chester did a grate Job! This is also the 5th truck to buy from Cherter

John Creamer

Apr 15, 2015

Purchased a 2014 Ford Flex. Our sales rep has helped us with three different auto purchases. Excellent service department. Overall great dealership.

Robert Gorman

Apr 14, 2015

The service advisor and the recognition were very knowledgeable and very friendly .and the quality of work was excellent .will definitely bring my truck back for all my service needs

Bill Frain

Apr 14, 2015

great service, great guys at the counter, and shannon outfishes me every time...

Dale Multer

Apr 14, 2015

They were very helpful. They helped me understand what they are going to do on me truck. They explained line by line the form they used when they did there check on my truck. They told me I needed new tires and they give me a price for tires at checkout.

Richard Metz

Apr 13, 2015

I purchases a Escap for Sammies Ford 6 months a go and brought it in for it 3rd. oil change. The sirvice was great as all ways.

Joe Mosley

Apr 13, 2015

Outstanding! I called Jason in Service and asked him how much to cut and program a key for my F150. He gave me a price over the phone of which was $45.00 less than the local locksmith. I took truck and key in and presto it was done at the price quoted. Being something of a "do it your selfer" I had an additional key and asked Jason how much to just cut this one key? My thoughts was when you have two keys you can personally get the two keys to "talk" to each other and save the programming cost. He said no problem we will cut/program both keys for the quoted price. I was "blown" away. From a "Dealership"???? I am an old "ford" guy but cheated a few years with Competition because of previous Dealerships. I am back and my next vehicle will come from Ford and more importantly "Sames Bastrop". Thanks Joe

Patricia Ripper

Apr 8, 2015

Very glad they were able to have my first car experience to be a good one.

Phillip Tutt

Apr 7, 2015

First I have to say that our Sales Rep was the nicest guy and he was straight to the point. He listened to what we wanted and what we could afford. He made us feel welcome and appreciated. The Sales Manager as well worked with our Sales Rep and they got us fixed up in the truck we wanted with what we could afford. Thank you for taking care of us. We love the truck.

Edward Roberts

Apr 7, 2015

I get all maintenance for my King Ranch and Mustang performed at Sames,Bastrop. Jason and Jay take great care of my vehicles.

Cassi Deleon

Apr 7, 2015

Everything was great. Very nice people and car was ready when promised

Nancy Daniels

Apr 7, 2015

I have been coming to your location since 2012 . The service employees are very nice and inform you of any issues up front before doing the job.Thanks to Jay and his TeamRegards Nancy Daniels

Jesus Pena

Apr 1, 2015

My F250 looks and rides great. Your sales person was very informative about the truck and the most that I liked was that he wasn't pushy about selling the truck.

Derek Buckley

Mar 30, 2015

Very good service...had the oil change special (rebate)with tire rotation and multi point inspection (check fluids, hoses etc.) ....all went well....I'm hoping all was actually checked because I've gone to these multi point inspections before (not at this dealership though) and discovered issues after being given a clean bill of "health"

Curtis Mcdonald

Mar 29, 2015

all service people are very helpful and file all the rebate stuff for you

Joshua Phillips

Mar 27, 2015

Our sales person (Rene Rodriguez) was very helpful, and answered all our questions. If he didn't know the answer he went to ask someone to find out. It was the shortest time I've spent in a car dealership in a good way. I will tell all my friends.

Linda Odom

Mar 26, 2015

Fast, and Friendly. I am very satisfied. I have used this place several times and they are always satisfied.

Estella Trammell

Mar 24, 2015

Quick fast friendly pleasant workers Who knows how to take care of customers

Heather Shaffer

Mar 24, 2015

Great service! Always do 110%. I drive from Leander to Bastrop for all my vehicle needs.

Diane

Mar 19, 2015

Went in for regular oil change and a recall notice. The service department got it done in just over 2 hours, including rotating tires and fluid checks.

Glenn Johnson

Mar 16, 2015

Apparently a mechanic is an earleir service misread the the instructions and perforemd only an oil cahnge, noit an oil change and a tire rotation. The mistake weas corrected and the source of a slow look in a tire (valve stem) was fixed.Jay Johnston should be commeended for deftly handing the situation.

Machelle Washburn

Mar 12, 2015

It was painless, quick car buying. My son is happy with his new truck. You all did a good job.

John Buell

Mar 10, 2015

Amazing service! Everyone is so courteous and professional. We will definitely recommend your service department to our friends.

Emmett Maliniemi

Mar 9, 2015

I got fast and efficient service on my 2012 Fusion. The staff was very friendly and did their job well.

Jonathan Ratcliff

Mar 4, 2015

Very friendly and very professional. My only complaint was that the coffee pot in the customers' lounge ran out of coffee!

Norma Jacobson

Mar 4, 2015

I purchased a 2014 F-150 and all the staff was very helpful and courteous!

Daniel Mowrey

Mar 4, 2015

Had my F150 serviced and could not be happier with the dealership and the service department. I thought that I might need new brakes and requested that the brakes be checked with the normal service I requested. The service manager came into the waiting room and told me that the brakes were in great shape and there was no need to do any brake work. I certainly appreciated the candor and honesty demonstrated by the service team...will definitely return the truck for any additional services.

Aronson

Mar 3, 2015

Your service managers are always courteous and honest always wanting to expedite the best service.

Bruce Phillips

Mar 3, 2015

I was very impressed with Rene Rodriquez as young sales person. I've bought quite a few new cars and trucks over the years and he was the first to know all the new electronic features and how to operate them like the back of his hand. He also knew that I was serious bought buying a vehicle and turned over the deal to the sales manager quickly and did not waste my time playing any games. I think this young man has a lot of potential for what ever he decides to pursue. This really surprised me once I found out that he had been working there less than two months. The Truck was detailed and perfectly clean when I picked it up.

Kevin Hudspeth

Mar 2, 2015

I love Jason he is a swell fella. The parts guy he swell too I think he is from smithville. All the technicians there are great and well trained.

Teresa Randall

Feb 27, 2015

Ask them to help my family while I was away. They took care of us. Thank you Sames Ford.

Joseph Molis

Feb 27, 2015

2014 F150 FX2. The experience was one of the better ones I have gone through to buy a vehicle. The staff made it their primary task to sell me the vehicle I wanted at terms that I was comfortable with.

Garald Roberts

Feb 26, 2015

Fast and friendly. Comped out my oil change. Kept my truck clean.

John Brown

Feb 24, 2015

I purchased a Ford Fusion &lt was my salesperson he was very knowledgeable and courteous full of energy and eager to help thank you sames Bastrop Ford this will be the second Ford Fusion we purchased at Bastrop forward

Bruce Krueger

Feb 20, 2015

Everything was great. Service was good. Staff was good.

Kimberly Morriss

Feb 19, 2015

The service staff is patient, friendly, and knowledgeable. My F-150 was serviced with an oil change and tire rotation.

Russell Scholl

Feb 19, 2015

I bought my Escape from Sames and have received outstanding service! Any vehicle I buy will be there.

Rebecca Mcgary

Feb 19, 2015

I PURCHASED A 2014 F150 AND I LOVE IT AND THE EXPERIENCE I HAD AT SAMES FORD IN BASTROP. THE SALESMAN (CHESTER DESHAY) WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLES AND WAS WILLING TO STAY LATE TO SHOW ME THE DIFFERENT ASPECTS OF THE VEHICLE. THE SERVICE WAS EXCELLENT. TO THE POINT THAT I RECOMMENDED TO A FRIEND THEY CHECK OUT THE STOCK AND THEY ENDED UP PURCHASING A NEW VEHICLE ALSO.

Danny Owens

Feb 18, 2015

I purchased a focus which was not in the market for. Lt ask me several question to understand what the purchase was for and bing bang boom focus ended up being the right choice for me. The car was exactly what I needed value and quality wise. Everything was great, I will buy from Sames again.

Roy Vasquez

Feb 17, 2015

I was greeted with the friendliness and courtesy that I have come to anticipate at your dealership. I arrived without an appointment but was quickly attended to and my automotive issue was addressed without delay. It was important for me to have my car maintenance issues dealt with sooner, rather than later, and that concern very quickly dissipated--I appreciate that kind of customer service and will gladly recommend your dealership to my friends and family.

George Alexander

Feb 17, 2015

In and out service that help me an appointment with my doctor.

Jason Deleon

Feb 17, 2015

STAFF WAS VERY FRIENDLY AND PROMPT. EXCEEDED MY EXPECTAIONS!!

David Boyce

Feb 17, 2015

Service rep. was very helpful. Thank you Jason for the special attention you gave to me and my truck.

Richard Metz

Feb 16, 2015

It was great they got me in and out.The service man Jason was very help full with every thing.

Della Tinoco

Feb 15, 2015

They did a great job and the service manger j was awesome thanks guys i don't have bad things to say about the Bastrop ford

Johnnie Davis

Feb 13, 2015

The service was great and they got me in and out very quickly

Debra Wagner

Feb 11, 2015

Changed my battery very quickly. Getting tired of answering all of these surveys, though.

Percy Adams

Feb 9, 2015

My experience was great. And I love that they are open on Saturday.

Nicole Watts

Feb 8, 2015

Well was done in a timely manner but I just got off work and went straight there and the person behind the counter seemed upset that I showed up 30 mins before they closed. But they did the oil change and inspection for me. Thanks

William Evans

Feb 6, 2015

From sales to service it is always a pleasant experience.

Christopher Ary

Feb 6, 2015

Quick, reliable service. Got me the part I needed at a fair price. No question is too small with service dept.

Claudette Boelter

Feb 5, 2015

I brought my 2013 Taurus in for Repairs and 30k service. David my Service Rep was great. He was helpful and very informative .Great job and I will be back!

Valued CustomerAronson

Feb 4, 2015

Jason is my service rep. He's always forthright w me. I've never has a problem w/his care.

Jana Hellbusch

Feb 4, 2015

Thank you for researching the shake in my F-150 and remedying the problem. Jay is always easy to work with and patient with customers.

Frank and Tyla Flood

Feb 4, 2015

We purchased a new 2014 f150. The sales staff was nothing short of excellent. The experience was nothing short of excellent. We will return for any future purchases. And we will recommend all our friends and family to sames ford.

Sabina Cardenas

Feb 3, 2015

Great service! People are great! The people helped us find exactly what we were looking for!

Mark Harris

Feb 3, 2015

had oil changed no problems I waited at the dealership

Rodney D

Jan 31, 2015

Bought a 2014 F150. I appreciated the no pressure/no hassle experience. My salesman, Luis Versalles was great, and very knowledgeable about the truck. The finance manager, Matt Wasum, was great as well...had my paperwork done quickly and good to work with. I will recommend Sames Ford to my friends.

Stephanie Rascoe

Jan 31, 2015

The salesman Morris was very helpful and worked to make sure i got the jeep grand Cherokee I was wanting . I appreciate everyone's professional attitudes and willingness to work with me and make it a hassle free experience

Gary Haag

Jan 31, 2015

Jason and his team in the Service Department did an outstanding job! I had a noise problem (humming noise) originating from the passenger-side windshield area on my 2014 Ford Explorer. They found the service bulletin concerning the problem (I believe it was of first impression for them) and fix it while the vehicle was in for an oil change.....Great job as such avoided a return trip from the Bandera area!!!

Betty Schwan

Jan 30, 2015

The Navigation system did not freeze while in shop. I was very disappointed to find out you charge $50 to upgrade the system, it was done free in the past. Jason was very professional and helpful.

Ken Roberts

Jan 30, 2015

Pulled into the dealer on a Monday afternoon to see if they could service my 2013 Ford Focus. I needed an oil change and tires rotated. Jason the service writer said they could do it so I proceded to the waiting area. After about 20 minutes I was called and told my car was done. Wow! The charges were very low because they looked up my service record and I had accumulated dollar points from Ford on previous visits. Service was outstanding as always from past experiences of having service done. I highly recommend them if your shopping for a new or used vehicle. Small towns always seem to have the best service departments.

Fran Rush

Jan 29, 2015

I had an issue with the fact that the car is mine (female) and everyone--except our salesperson--kept addressing my husband as the owner; in fact, this survey was sent to him and not to me. I rated the service tops, because the salesperson was terrific, but I believe that the staff needs to take training in gender issues.

Smith Covey

Jan 27, 2015

I just got an oil change and the service staff updated me on the needs of my vehicle and promptly took care of my needs in a very reasonable amount of time.

Sandra Bloodworth

Jan 27, 2015

I was told I would be taken care of and indeed I was. From the sales person, to the finance person to the General Manager I was given the red carpet treatment. Got the payments I wanted, the service I wanted and the car I wanted. This is no "hillbilly" dealership in Bastrop, this is a professional ran dealership that others could benefit from. I am happy and have already told everyone about the wonderful deal and treatment I was given.Sincere as I can be,Sandra E. Bloodworth

Claudia Shafrath

Jan 25, 2015

I took my car in for an oil change and Jason found a transmission leak. He will order the part and call me when it comes in. I can always depend on Jason to help me.

David Mccall

Jan 24, 2015

I'll say it again and again, I come to your dealership because of your Service Department. They are the BEST!!! I learned about them when I moved to this area. They have been the only part of your organization that I've dealt with. As a result of the GREAT service, I am considering buying my next vehicle from you..

Heather Shaffer

Jan 22, 2015

Service on my 2002 Ford Thunderbird. Jason was great to work with. From checking my vehicle in to keeping me updated on status of parts. It's always a pleasure working with the folks at Sames Bastrop Ford

Grey Skelley

Jan 22, 2015

Great, had a noise in my bed, wanted to check this out , turns out it was a hitch I was using, thank goodness!

Sandra Houston

Jan 21, 2015

service and staff were great as uaual. always helpful, courteous and professional

Larry Humphreys

Jan 21, 2015

I have always gotten excellent service at Sames. Everyone is nice and eager to help. I bought my Focus at Sames and would not hesitate to buy another Ford at Sames.

Renea Cheney

Jan 21, 2015

F150 2014 new truck. Good sale. Very busy so pretty Slow to get to finance

Cyndi Poe

Jan 20, 2015

Jason met me outside, and I didn't even have an appointment. He called me by my name (WOW!) and got me right in.I was pretty happy about the whole deal.Almost froze to death in the waiting room, tho! :)

Aaron Diaz

Jan 19, 2015

Went in to get oil changed and they already knew my name which surprised me. Fast and courteous service.

B.j. Jenkins

Jan 19, 2015

I had a problem with the electronic door opening and they set up an appointment. When it appeared that they would have to keep the car for the rest of the day, they call car rental place and got me a car for the day. They paid for everything and I am completely satisfied with the experience.

John Kirchoff

Jan 18, 2015

Jay was excellent love the service both times I have brought my vehicle in for service

Karon Cook

Jan 18, 2015

This was by far the best purchase of a vehicle I have ever had! I will definitely purchase all my vehicles in the future from Sames Ford, the staff treated me so well I felt like I was family.

Emilie King

Jan 16, 2015

David in the service department got me in and out in a flash. I love the prompt friendly service at Sam's Auto in Bastrop.

Betty Platt

Jan 14, 2015

This was the first time I have been to Sames Ford in Bastrop. I called at 1:00 pm and asked if I could get oil changed and tires rotated this afternoon. The man in the service department said "sure come on in".If I had called the dealership where I bought the car, I would have had to make an appointment and then still wait when I arrived for service.

Nancy Knedlik

Jan 14, 2015

We purcheased a 2011 Explorer was told it was Certified, After getting it home, we was going over the check list with the SUV, the visor was dirty over the vanity mirror, the cable port was missing the door, and the wiper blades was falling apart, Thank fully we called our Sales man and talked to him about the issues, We was told to bring it back and they would make it right. They did fix the poblems. It just makes you question what else they checked off and not really looked at. Also there was a couple of thigs checked off the SUV did not even have on it being checked as passed.Bottom line if you are going to charge extra for it being Certified make sure it is. Anybody can put a check in a box.

Jessica Stubblefield

Jan 13, 2015

Part of my requirements for a vehicle was Sirius Radeo. I was told the car I bought came equipped with Sirius however it appears that is not the case. The service center was not helpful when I brought the car in to have the radeo inspected. I want this installed or a different car.

Ronnie Roland

Jan 13, 2015

Had a short notice problem with the blower fan and some bad weather. Got right in for service. Great communication during the repair. Awesome.

Keaton Bartsch

Jan 12, 2015

Excellent friendly service. Good staff. Concerned and very informative.

Robert Lorance

Jan 9, 2015

Jason is very knowledgeable and friendly. The tech did an amazing job and made sure that my truck was fixed properly. All around great staff and a wonderful experience.

Frank May

Jan 8, 2015

Quick and easy visit for an oil change, tire rotation, light replacement.

George Alexander

Jan 7, 2015

I had good service at the time I arrived, and the service people was very good at what they do.

Darin Schieffer

Jan 5, 2015

Jason, ( service)Did an excellent job communicating repairs needed, solutions and the time frame they would be completed in. Great job!

Carole Dyer

Jan 2, 2015

When I bring my car in for service I expect that it will be done promptly and correctly. I haven't been disappointed yet.

Terry Wooten

Dec 31, 2014

Fast service!Very professional staff that contacted me before any service was performed.

Estella Trammell

Dec 31, 2014

2015 Ford Fusion my overall experience was great. I was given the options of my choice and that of my friends. In the end I went with my first choice. Adam my sales guy was very good and nice. He helped me with my wants and needs. And dealt with my companions well. My wishes were reached and made. Thanks so much for working with me. I love my new car.

Marco Robledo

Dec 31, 2014

My vehicle needed a DPF filter replacement. Very expensive repair. Jason is cool

Helen Bear

Dec 29, 2014

Staff very helpful and very nice. I have recommended Sames to my daughter for her repairs and service

Julian Kirk

Dec 29, 2014

My Ford Escape is the third vehicle I have purchased from this dealership. Would I have even bought a second vehicle from them if I were dissatisfied?

Wayne Tisdale

Dec 29, 2014

I live in Cedar Creek less than 10 minutes from your facility. I showed up there at least three time this fall without anappointment and was taken care of straight away. The service managers were great, listened to my concerns andand immediately responded with the needed corrective actions. I enjoy dealing close to home and you folks certainlyfit the bill. THANKS...

Kathryn Lloyd-woodard

Dec 29, 2014

I already filled one out-but the experience was great-quick-thanks

David Mccall

Dec 22, 2014

As always, your Service Department is the BEST! They have always been prompt, thorough and never tried to oversell me (a pet peeve!) on the services. So, I will continue to bring all my vehicles to you....people I have come to trust!

Debra Wagner

Dec 20, 2014

Service advisor, Jason, is always very friendly, professional, and helpful. He always rates a 10. Service technicians need to pay more attention to detail when performing routine service work on the vehicle.

Chris

Dec 19, 2014

The folks at Sames couldn't have been more friendly, knowledgeable or efficient. Pricing for service was fair and reasonable. And they were quick too. I had tried to get my vehicle serviced in Austin, which is where I am from. For a simple oil change I was told to set an appointment or wait for nearly three hours (and that was also at an "express" facility), which is outrageous. I would rather drive to Bastrop and receive better, more friendly service.

Molly Davis

Dec 19, 2014

Very quick to make sure we were taken care of!! GREAT JOB!!

Donald Putman Sr

Dec 19, 2014

Jason Deleon is excellent at providing a pleasant, prompt and satisfying experience when I bring my Ford Explorer in for service. I appreciate his knowledge and careful attention to detail.Sames Ford bought the dealership after I purchased my vehicle from the previous owner, but I have seen many improvements in the dealership and the high level of service has been consistent through the transition to the new owner.

James Gerhardt

Dec 19, 2014

Very prompt and courteous. nice waiting room. convenient location

Dan Monaghan

Dec 18, 2014

friendly and helpful service departmenttimely turnaround time

Thomas Hughes

Dec 17, 2014

JayIs always helpful! I brought in my fusion, before breakfast for an Oil change and Told Jay I needed it back in 2 hours! No problem! I then left my F250 for oil change and needed it back by 5:00.. Jay called at 3:00 said the truck is ready!

Janet Coble

Dec 17, 2014

Service was excellent as always. Jason Deleon does a great job of taking care of you and getting your vehicle repaired in a timely manner. He is very polite and customer oriented.

Dan Monaghan

Dec 15, 2014

The service department has always been very helpful and friendly.

Richard Metz

Dec 15, 2014

I purchasd a 2014 Ford Escape about nine weeks ago or so from Sames Ford.So far it has been a great SUV. The service was great the men where very help full to all my needs.

Kevin Little

Dec 7, 2014

I was satisfied with the service , but wouldn't call excellent. Not for a dealership experience. The customer waiting area kinda sucked. And there was underbody damage to my car that was discovered but no estimate to fix it. So why mention it if it is dismissed as unimportant. Sarcasm implied.

Jonathan Ratcliff

Dec 3, 2014

I could not believe how fast the service was--I had a recall and also did oil/filter change and I had barely found a magazine to read in the customer lounge before I found out the jobs were finished!Very professional in dealing with the Service Manager, and very friendly staff. I will be a continuing customer with my Ford vehicles *Crown Vic and F150)!A little bit of work on the customer lounge would be appreciated--have TV on, newer magazines or daily newspaper, Have someone check on the customers in the lounge when their vehicle is finished.

Matthew Wasem

Dec 3, 2014

great service, went above and beyond and got my car out in a timely manner. will keep going back to them.

Rosie Young

Dec 3, 2014

Traded my 2013 Ford Focus because of so many transmission issues. Bought a 2015 Fusion, so far I love it! My salesman was helpful but not very experienced. I would suggest that when they have nothing to do they would learn all the gadgets for these new cars! That way they could empress me with what everything does, and their knowledge of what their selling.

Herbert Anderson

Nov 27, 2014

Service was done in the time expected and everybody was friendly.

James Boyd

Nov 25, 2014

My husband and I purchased a 2014 ford focus When I went in had the oil changed service was great the had me in within thirty minutes and out service was awesome.

Bret Streeter

Nov 24, 2014

I look at my oil change as a quick friendly Dr visit for my car. You know what I need, what oil to use and don't try to sell me on a bunch of service I don't need. If you see a problem you bring it to my attention. I value the friendly knowledgeable staff and quick service and relaxing waiting room. Thanks James!

Jeffrey Thorsen

Nov 24, 2014

Service excellent as usual. Always have our Ford Escape and Focus serviced at Sames.

Edward Roberts

Nov 21, 2014

Jason and Jay very helpful. Got my Mustang a state inspection and oil changed within one hour. I get all my auto maintenance done here...primarily because of Jason/Jay.

Collie

Aug 26, 2014

Our experience with Taylor Tate was exceptional. We have been very pleased with Sames Bastrop Ford.

Shelby

Aug 26, 2014

It was extremely easy and stress free! Very happy to be Bo's 1st Customer!! Now he has a customer for life!

Eli

Aug 26, 2014

Good day sir, I felt compelled to let someone know how much I enjoyed my truck purchase. Chester made it a pleasure to spend some money! Hands down was the smoothest and most trouble free vehicle purchase I have ever had! Chester lined my truck up with the service dept. to take care of a few issues with my truck. David and Jason were very helpful in that process. They had the a/c serviced, replaced a door handle, tire sensors, and both windshield washer nozzle's at no cost to me! They were also very knowledgeable and courteous. Great guys! I am trying to get my dad to buy a truck there because I know he will be treated right. He said he is going to go by on Sunday and test drive an F150! Thanks again! Eli Garcia 8/1/2014 - Eli Garcia 2014 Ford F-150

Chuck

Aug 11, 2014

I have been buying and selling cars for over 30 years, when I heard that Sames purchased Munday Ford, I had to go check it for myself...WHAT A BLESSING THIS COMPANY IS!! I purchased my new 2015 F-350 King Ranch and they now have a customer for life!! Thanks, Chuck H.

camerolover

Apr 8, 2014

This is a review on the recently purchased dealership from Monday Ford to Sames Ford! All I can say is AWESOME!!! The new people and management are awesome and my Experience with Jacob was great!! I would Highly recommend this dealership to anyone looking for a new ford or a used vehicle. They had a huge selection and got me in the car I wanted at the payments.

travelqueen13

Jan 28, 2014

I called Craig and told him what I wanted and he went to the Mercedes Auction and purched one for me. He got the car to the dealership,and I traded my 2005 C230 for 2011 C300. Love my Car and it was an easy transaction. Thanks to all the staff at Munday Ford.

NaphtaliMedina

Jan 11, 2013

if your looking for a service shop that has employees that are know it all's, and tell what they THINK about your concern then this is the place for you, recently i took my car to Monday Ford for a concern of a heavy vibration. David the service writer came and looked at the car and with out test driving, or having a technician look at the suspension, David diagnosed the problem and told me that i needed tires and an alignment, that my alignment was the cause of my heavy vibration, now i am not a auto tech but that sounds like a bunch of nonsense. not satisfied with the diagnosis of my concern i took my car down the road to another shop and the technician there finds a really bad wheel bearing.I took my car to the dealer to receive excellent service and i was disappointed. For bad service come to Monday Ford and ask for david.

baranowski

Dec 31, 2012

My Daughter recently bought a 2013 Mustang GT from Munday Ford and she raved about what a good deal she got. The salesmen she dealt with was outstanding, very knowledgeable. She said the General Manager, Craig Murphy, also made her feel "welcomed". Because of this buying experiance she said she highly recommends buying a Ford from Munday Ford.

mcassel2

Nov 27, 2012

Hello, I recently purchased a pre-owned vehicle from Munday Ford in Bastrop Texas, although the vehicle itself came from Munday Chevrolet in Elgin. Originally I test drove the vehicle around the block one evening, and it seemed like a good fit. Upon driving home to New Braunfels I noticed the hood seemed to vibrate, but I wasnt sure because it was dark. The next morning I went out to do a closer inspection, and noticed the hood was misaligned. I called the dealership, because I purchased an extended warranty under the extended warranty provider. The finance manager did the up sell, and told me it was a bumper to bumper warranty up to 75,000 miles. This initially gave me peace of mind, and they while reluctant did correct the hood misalignment. The repair took three or four days to complete, and I started having some concerns. Upon getting it up to highway speeds I noticed a lot of airflow through the front doors, in addition to leaks on each side when it rained. I didnt want to take the vehicle all the way back to Bastrop, and asked if my warranty could be used at the local Dodge dealership. Munday Ford informed me I could take it to them, and so I did. Upon delivering the vehicle to Bluebonnet I was informed that the vehicle had been in some kind of collision. I immediately went to check my carfax again, and ran an Auto check as well. Both reports came back with a clean record, and now I was under the impression that the dealers did multi point inspections, in which surely this would have been noticed. I have attempted to contact Mr. Craig Murphy, and have received no response to date, and after our disagreement over the grill and hood I expected he would behave in this unprofessional disrespectful manner. Im at a loss of what to do, and would strongly encourage people to have the used cars at any Munday dealership independently inspected, as they will not make it right or even attempt to. The behavior received is that of a typical car salesman, and I hope people can take heed and think twice before purchasing a new or used car from such a dealership. It appears now that the bumper to bumper warranty I was up sold is not valid, and no dealership will do the work. I have attached the report to my Facebook page, and will continue to inform the public of this dealers practices. I dont think its right to sell a wrecked vehicle, and after your made aware of it there should be attempts to make it right.

ebelicek

Nov 10, 2012

Negative review is on service department, not sales.Purchased a new truck from them, had a good experience/deal.Took truck in for first oil change (free, but they insisted I bring it back to the dealership). Noticed the smell of burned oil while driving and checked, sure enough the "mechanic" did not replace the oil cap but left it sitting on top of the battery. Called the next day to talk with service manager. Constantly put on hold and told he was on the other line. Finally left a message on his voicemail describing incident and asked him to call back to discuss. 48 hours later never heard from him.Bottom line: decent place to purchase a vehicle but do not take it there for any service, no matter how simple.

starboy

Oct 2, 2012

This is the best service department i have ever been to and i will keep coming back they had me in and out in no time and gave me a great price.Thanks

ctommyd

Mar 8, 2012

Needed a reliable car to get to work and home but didn't have a lot of money. Bob found a car in my budget and I love it.

helpingtorebuildbastrop

Feb 22, 2012

I contacted this dealership through their Internet Sales Department. I wanted to get information from them on two vehicles to see if they were still available, and to find out who to talk to when I went there the following night. All I received were automated responses. The other dealership in town I contacted responded not only via personal email, but called me as well. Needless to say I was not impressed. I did not even go to the dealership to look at the vehicles. And I DID BUY from the other dealership. They lost a sale!

KATHY BARANOWSKI

Oct 30, 2011

I purchased my new 2012 Ford Explorer at Munday Ford in Bastrop, and I love it. I traded in my Armada and got a good trade value, and they brought in an Explorer just like what I wanted. This was a great experience for me and my family. I liked the time they took with me at the dealership I didn't feel rushed like I did when I went to the big dealerships in Austin. If you are looking for a Ford it is worth the time to give them a call or swing by.

goliath1956

Aug 7, 2011

The only reason I bought this 2011 F150 is due to the fact that Munday Ford butchered the repairs on my vehicle. The repairs that were done were substandard and not up to Ford specs. I will never visit this dealership again, and because of this visit, I am considering trading both of my trucks in for a different brand. Ford's customer service is no longer #1 in my book