Royal Moore Toyota reviews

q123

Nov 26, 2016

Friendly environment! Good service! however, got an option (security edge) added that I did not want, not a big deal, but this option should not be added by default. .Overall, the dealer provided good service. Highly recommended..

ROB H.

Nov 25, 2016

This is the second vehicle that I have purchased from Royal Moore Toyota, and I would definitely recommend my friends to do the same. Donny was real easy to deal with and did not try to rush me into a decision.

Happy Altima Owner!!

Nov 23, 2016

I shopped at Royal Moore with my daughter. We were looking for a used car I saw in an ad. We noticed a newer car of the same model & decided we wanted to check it out. Jessie brought the car to us & let me drive it for a test drive. I loved the car but it seemed a little out of my reach. Jessie his manager & the loan writer worked the numbers until they found something I could do. I love those guys. I love my new (used) car more!! Thank you Jessie you are friendly, considerate & such a great person to work with.

B&R

Nov 22, 2016

We worked with a number of different people at Toyota when buying our new Rav4 Hybrid. Everyone was very helpful and we appreciated working with them. It made it a good car-buying experience for us.

Ashley

Nov 22, 2016

I recently worked with Jessie and Royal Moore to purchase a new Toyota. He was incredibly responsive and patient, answering all my emails in a timely manner, regardless of if he was working that day or not. He was very knowledgeable and made sure I was aware of all my options and the benefits of each. I really appreciated his flexibility, and I was happy with the overall experience. I also interacted with Brent and Nick, both were helpful and made the process as painless as possible.

Relhadeed1

Nov 21, 2016

I got a 2016 Toyota Camry back in May and I really loved the customer service Aws was very helpful and made sure that I understand all the features in the car and I also had a great service from nick and Nate they were very professional and I will definitely recommend them to friends and family

Toyota Tacoma

Nov 21, 2016

While shopping around their lot, we found the perfect vehicle and Michael Heusler was outstanding in assisting us with the purchase. I would highly recommend this dealership, as you won't be sorry!

wahailey

Nov 20, 2016

We were looking for a new rav4 and looked at one at royal moore in Hillsboro we meet with luis very nice young man helped us out and then we meet with ron we really enjoyed him and then we went to sign paperwork with brent he was very nice too. we would purchase a car from them again. thank you to all.

dennymgf

Nov 19, 2016

FROM THE START::: 1)*Greeting&Meeting 2)**Sit-Down & Discuss 3)***Drive&Satisfied 4)****Terms & Agreements 5*****And then, SwapNkeys4cash... ;DDD... it WAS A GREAT EXPERIENCE ALL-AROUND !!! "eye" HIGHLY recommend their Product & Services !!!

Shadrak Cuddigan

Nov 19, 2016

This is the third truck I have purchased from Royal Moore Toyota over the course of 20 years. I keep coming back for a reason.....it is always a no "bs"experience. The sales staff is always very pleasant and helpful with not to much pressure.

Aljay2010

Nov 17, 2016

Very kind super helpful I defenily recommend this place.. Very happy. They have a little place for kids to play and it was very helpful cuz I had my 3 years old baby.

ali

Nov 17, 2016

Was a great costumer service. All questions were answered correctly and accurate. Provided with informations. Never left alone, it was a well experience. Awesome! Gracias!

Theresa Mahar

Nov 15, 2016

The staff is pleasant. They listened to our needs. The sale process took.less than three hours. We love our new Rav 4. Thank you.

Susan Elliott

Nov 15, 2016

We went to Royal Moore because we were looking at both Subarus and Toyotas and we could look at both at one dealership. We were able to test drive both on the same roads under the same weather conditions and compare vehicles of similar price range and equipped similarly. We found the perfect salesman (Michael Heusler), who took all the time we needed to explain EVERYTHING and answer every question. He was very knowlegable of all makes and models and really helped us find the vehicle that was perfect for us. We would HIGHLY recommend Michael if you are looking for that salesman who can explore your needs and match the perfect vehicle to what you are looking for. We are Highly Pleased.

Taniawatson411

Nov 15, 2016

I really liked this service center. They were quick, informative, and pleasant. We went to a lot of dealerships looking for the right car and honestly we liked this one the most. We've had our car for a couple of days now, it's running excellent. The cars we tried out at this place really were in great condition. They live up to their word.

crystal luttrell

Nov 15, 2016

Machel made it really easy to find a car I liked. He listened to me and helped me stay in my budget. I will most definitely buy another car here and from him.

Kenny

Nov 12, 2016

Donny was very knowledgeable of the electronics in the car and took the time to show me how it all worked. Everybody was cool and professional.

Nguym296

Nov 11, 2016

Luis is a great guy, he helped us find the car we wanted and was very patient. Went all out on the car, and even bought us a case for our key fobe. He's very funny, and easy to talk too, made the process easy. I do recommend him to anyone who wants to work with someone who doesn't pressure you to buying a car.

MCC

Nov 9, 2016

Went to buy a new Highlander. They had one coming in exactly as we wanted it. Pretty darn easy. Switched last minute from cash to financing, didn't take long and worked out fine. Helpful, took lots of time acquainting us with the cars features. All very helpful. Third car we've purchased from the Royal Moore dealerships and it's been consistently a good experience. They like to sell the extended warranties but no pressure. That's their job. Informative and we picked what we wanted. All around a good experience. Probably be back for another one maybe in a few years. I haven't used the service department yet so I can't really add anything about them.

oldsweng

Nov 9, 2016

They are in the middle of construction of their new showroom and service area so things are a bit hard to get around, particularly the service department.Michael did his best to find the car I wanted, with the equipment I wanted, but it was not to be as some options listed in the brochure were actually unavailable (confirmed at Toyota website). This meant moving from a 4 cylinder to a 6 cylinder version of that particular model. The dealer had a new 2016 (current model year is 2017) fully loaded car available and the price offered was fair and value for my trade-in was very fair. Then the waiting began. I was told the dealership server had a hardware failure so we all waited and waited for the system to be repaired. The staff was all very friendly and pleasant to deal with. This was my third vehicle purchased at this dealership and each deal has been a fair deal.

john

Nov 7, 2016

The only negative is that the dealer tried to sell me additional warranty, not once but three times, THAT'S THREE TIMES, THREE TIMES, 3 TIMES.

Coach Lagore

Nov 7, 2016

We were given helpful assistance at every point from tirelessly showing potential vehicles, to discussing the various options that helped make our purchase fit into our unique situation. We heard that Royal Moore was a great place to buy a vehicle and now we know from personal experience. Thanks Austin, Ron and Nate.

Mike

Nov 6, 2016

Easy in and out. Donny was friendly and knowledgeable. They found the car I was looking for and made every step of the process effortless.

Annie

Nov 5, 2016

From the start of our experience it was a good one. Donny was knowledgeable able the vehicles we were interested. If he didn't have an answer he was quick to get it. We had a few models we werw interested in and he took the time to help us look at all of them. Ron and Ezra were really helpful at making sure we were comfortable with the price and payments we would be dating in the years to come. Never did I feel pressured to jump into something that I wasn't comfortable with. The whole process ran smooth and I am so happy with the choice. The car is amazing and I am really happy that we went to Royal Moore

LKRH8R

Oct 31, 2016

I had been looking for a car for several weeks, I dialed in on my search and emailed the dealership, Austin PArker responded quickly and gave me all the essential information I needed in order to solidify my decision. I came in, worked with Austin and Ron Register finalizing the terms of the agreement, it was painless and quick. I highly recommend the dealership, felt really good about my purchase!

Markal

Oct 29, 2016

Ezra Stewart and Donny White (and Pam Nowling, with whom I made arrangements by phone and email in advance of going to the dealership) were all especially courteous, knowledgeable and personable. It made the process easy and fun. I would recommend them to anyone in the market for a new car. Great folks, great selection in stock. An overall excellent experience.

123

Oct 29, 2016

I was impressed by the level of understanding and willingness to be flexible during my new car search. I would highly recommend the dealership and sales team.

CNW

Oct 25, 2016

Lisa was great! Called immediately with additional repairs that were needed (no surprise to me.) Followed up with return calls promptly. EXCELLENT customer service!! I appreciate the thorough inspection and repair by technician - no name on paperwork but KUDOS! Felt like I drove a new truck home again :-)Will never go back to Jiffy Lube again! They filled my radiator with stop leak when I trusted them with a flush, which probably ruined the water pump, too. Dealer service is worth a few extra dollars. Thank you!!

chen,monica123

Oct 24, 2016

Loved that he showed me everything on the new car, and answered all my questions. He's very honest and courteous as well as patient with me and my spouse to writing papers to communicate. I was learning new things which is different than other common cars. Also we enjoyed the ride and he allowed us to drive to see if I liked it and felt comfortable with the car. I feel like the car was worth it!

JKR

Oct 22, 2016

I bought a new Tacoma from them last year and decided to come back a get a new 4 Runner for the wife. Great, easy going experience. Small town feel. Gave top $$ for my trade in. Can't beat the 20 year 200k mile power train warranty.

Arnoldotdiaz

Oct 21, 2016

It was serious and fun at the same time. There was no tense moments which meant we just sat back and enjoyed the ride. Woohoo.

Toy1227

Oct 18, 2016

This was my first buying experience with Royal Moore. Before that i leased a car for 2 years and the experience with the salesman was terrible and wasn't impressed with the service dept either , but it was only 1 employee. My second visit there was outstanding. The salesman, Aws Al was very helpful and courteous. He explained everything to me in detail and answered all my questions. Nate Taylor was very helpful and professional with the end of the process. Everyone there was very professional.

Joyce

Oct 18, 2016

I want to thank Jessie, Nick, Ezra, and Nate for making my recent car purchase a very positive experience. They were professional, knowledgeable and efficient. I highly recommend Royal Moore Toyota.

Pam s

Oct 17, 2016

We had a great experience purchasing our vehicle from Royal Moore Toyota. Jessie did a great job going over everything in the new vehicle. A wonderful person to deal with.

tpanzicag

Oct 16, 2016

Michael Heusler was my salesman and within moments of my arrival had the exact RAV4 Hybrid that I wanted. It was if the dealership read my mind ahead and had it waiting. The service was excellent from the moment I got there til the moment I left. Brent the finance officer was approachable and it was the best purchasing experience I have ever had. Smooth, courteous, no haggle shopping. Thanks guys for helping me to accomplish a goal for this year, the purchase/lease of my first NEW car.

Savannahjean1

Oct 16, 2016

My expierience at Royal Moore began with Being greeted at the door with a smile. I was given full detail on the truck I wanted and a wonderful test drive. The entire staff was extremely helpful will paperwork and detail. Not to mention everyone being so so friendly. I was able to drive home in my dream truck and with nothing but good things to say of my experience at Royal Moore.

J Miller

Oct 14, 2016

This was my first car buying experience. My brother in law recommended going to Royal Moore, and they didn't disappoint! Aws Al Khraisat was friendly and easy to talk with, and made me feel comfortable during the negotiating process. I told them my budget for a car, and Nate Taylor definitely did some magic! I got the car I wanted at a price within my budget. Great staff, and buying experience overall!!!

Dbeltier

Oct 14, 2016

Honestly, I went to Beaverton Toyota first to take our business. Even after scheduling an appointment the dealer didn't know who we were, what car we were looking for and we felt very disconnected from them, so we looked around and gave Royal Moore Toyota a try, Jessie Polk was a salesman, he felt more relaxed, open, friendly and very easy to talk to. He made us comfortable and laugh many times and we ended up buying our car from him, then we went to financing and the financial manager Nate Taylor worked really hard to make the payments the way I wanted it to be. That's what I call service and would like to refer these guys first before you check any other dealer! -David B.

savannahleeann

Oct 14, 2016

I went to Royal Moore in the hopes of getting a 2017 Toyota Yaris IA. I went there after my car was stolen just before my birthday, at 23, not so good credit, and not ever had I made a big purchase like this before. After a couple different meetings with Donny White I was leaving Royal Moore in a brand new 2017 Toyota Yaris IA. I was able to do a first time buyers program so my interest is only 1.9% and my payments are very low for having a brand new car. I mentioned that this was my first time ever buying anything like this and I was so overwhelmed during the process. Brent Arritola, the financial adviser was so patient and understanding towards my emotions of buying a new car. I mean I was terrified but with the help of the Royal Moore Toyota employees, I was given a chance to have my dream car. I appreciate all they have done to make this happen for me. Thank you!!!

Dr.Mefityiszto

Oct 13, 2016

Buying a car is inherently a frustrating experience, as it involves haggling and I'm not comfortable with that. You can only lose emotionally, because you either make a good deal and then you feel bad what an jerk you was, or you don't make a good deal and you feel bad because you left money on the table. In this case I felt I got the best deal possible for both sides. The car is obviously great and the initial overview of basic features and functions was a positive surprise I haven't experienced before.

Norman Lee

Oct 12, 2016

Bought another Camry from Toyota. We went to the local Royal Moore dealerships after our Sienna was totaled for we understand these dealerships offer a 20 year, 200,000 mile warranty on their cars. We first went to Mazda but we;re a Toyota car family, since 1978.and ended up buying our second Camry ((or first was a 1990 Camry DX) . Salesman Michael Heusler was very professional and patient in explaining our options with Toyota given our needs and the sales team did a fine job in listening to what we wanted.. Dealership unlike the other Toyota dealerships did not attempt to mislead for the other dealerships are advertising a $2500 cash back ($2000 is only if paid in cash) which is misleading customers. Highly recommend Royal Moore.

justacustomer

Oct 9, 2016

This review is for Royal Moore certified used vehicles. I don't usually write reviews but the way I was treated demands that I do. Some back story first, my wife and I came into some money and wanted to upgrade both of our cars. For 3 weeks we had been searching on cars.Com and visiting the surrounding dealerships to find two used or new vehicles. My wife and I wanted an SUV and an economic commuter car. In three weeks of searching I found that a sports car actually has the same mpg as a commuter car but has a better safety rating nearly 5's across the board. I would meet the needs of the family and have a fun car to drive so I starting searching for a sports car. For the last 20 years (I'm 40 years old) I have always focused solely on my family's needs so if we needed a car we always bought one for the family and I pushed my needs aside, this time I thought I could combine both my wants and my family needs and buy a car the was both fun and economical. Royal Moore used cars had a sports car that might work. Earlier in the week we had test driven three different Vehicles most of them SUVs at Royal Moore so they knew us. Since the sports car became a possibility I wanted to test drive it, the one that I was considering was on the showroom floor. Knowing that they might have to move some cars around I called Royal Moore on Saturday morning at 9am to give them plenty of time to move some cars around to fullfil my request. I asked if I could test drive the sports car, the salesman asked if I was in earlier looking at SUVs and I said yes but we are looking at buying 2 vehicles and we were considering the sports car because of the mpg and the safety rating so could we test drive it and he assured me that I could. I told him that I would be there at 3:30pm to test drive it. At 9:20am I called again just to make sure that I could test drive it and another sales person answered and assured me that yes I could drive it. I asked him if they specifically could show me the car and drive it with me and they said yes. So I arrived at the dealership at 3:30 the sports car is still on the showroom floor which I was assuming they would pull out knowing what time I would be there. Already disappointed I walked in and the sales person that I asked to be there to test drive with me says he's double-booked and passes me of to another salesman. That's fine but I found it odd that he was double-booked when there's another sales person right there. I also found it odd that he was double-booked when I called earlier, practically when they opened to confirm that he was the one that was going to show me the car. Nevertheless, not a big deal so this salesman says how can I help you I replied that I would like to test drive this car and go over the car info. So he proceeds to search for the key but he can't find it. While I wait I'm checking out the car but I can't really get inside the car look under the hood, the interior or the trunk. That salesman disappears and fifteen minutes later another salesman possibly the manager walks out and says so you want to hear this car run and proceeds to walk by me to sit in the car. He starts the car and let's it run for about 8 seconds and then turns it off. By this time I was on to my fourth salesman and test driving this car was obviously not going to happen so I looked around the interior and this salesman was definitely not interested in selling me anything. In retrospect I believe there was a perception that I wasn't serious about buying the car. I was just there to test drive the car and cause headaches. Unfortunately this preconceived notion of me led to a horrible experience where my requests were ignored I was passed around from salesman to salesman and treated as if I was a nuisance. Regardless of any special deals they have or recompense for this experience I will never buy a car from Royal Moore. I hope this helps anyone considering buying a car from there.

Moorbj

Oct 9, 2016

My experience at Royal Moore was a very pleasant experience. My son-in-law contacted Jesse Polk via internet & told him what I was looking for. Jesse was polite, knowledgeable, enjoyable, with no pressure tactics. Nick did his best to give me a good deal although that part of the process took a little more time than I had hoped. Brent made the financial end quick & easy.

Matt97124

Oct 9, 2016

Quick, easy, and friendly staff that worked hard to earn my business. Showed me exactly what I wanted and offered plenty of suggestions. A+ Thanks!

Gary

Oct 8, 2016

Austin was a pleasure to deal with. He is very knowledgeable and personable, but is not pushy. Nate in Finance was a rock-star! Thanks for a great experience.

Avila123

Oct 6, 2016

Austin was great help, showed him the car I was looking for and right away asked if he could drive us to the location where the car was located. Great customer service throughout the whole process. Let me take the car for a test drive was great that really help me make my decision on the car. Great sales man and customer service.

MJrav4

Oct 6, 2016

From the moment we walk in the door to driving off with our new car Royal Moore Toyota provided a welcoming environment. Michael Heusler listened to what we wanted and turned what we were saying to the car we bought. We were treated fair with our trade in and on the purchase price. Overall everyone we encountered were nice and helpful.

Michael k Liebenow

Oct 5, 2016

They were excellent at getting the deal done and out the door. I will be going back for sure if I need another car. Definitely a pleasure doing business with Michael Heusler and Nick lee

Jacob Beutler

Oct 5, 2016

It was a great experience. Luis took great care of us in our first car buying experience. He was patient easy going. He even went out and bought snacks for us while we were doing paperwork. Prices were very competitive to other subaru dealers and plus the lifetime power train sealed the deal. If your looking for a new subaru hit up Luis.

Happy customer

Oct 4, 2016

Jessie, Nick and Brent were all excellent to work with. Jessie didn't put any sales pressure on us when we were in a few weeks ago, just looking. He answered all our questions, gave us his card and invited us to call him with more questions or to set up comparison test drives. So, when we were ready to buy - we called Jessie. He was professional throughout - even introduced us to the people in the service department and connected our Bluetooth devices.

PriusJSS

Oct 2, 2016

I'm new to the area and visited several dealers before Royal Moore Toyota. I was glad I made it there where Jessie Polk, my salesman, listened to what I had in mind and found several cars in my price range that met my needs. He was extremely knowledgeable about the features of the new Prius, and made numerous suggestions to help me decide which car to buy.We'd already discussed price and I was pleasantly surprised when the final monthly cost was lower than expected. We then went through all the paperwork with their financial team. They walked me through the typical options without pressure, and we finalized everything in a few minutes.When we were done, Jessie showed me all of the manuals, introduced me to the service staff, and then helped me navigate all of the high tech features, including pairing my iPhone to my new car.Overall it was an easy and pleasant experience. I highly recommend Royal Moore.

cmpcarcar

Oct 2, 2016

I had the pleasure of having Aws show me multiple car options. He was honest, helpful, and knowledgeable when it came to the cars I was looking at. This was my second dealership experience and it was much better than the place I went to before. He made it feel like a fun experience and not like a business deal. I would recommend him and this dealership for sure.

anthonyjpena

Oct 2, 2016

i went to royal moore looking to buy a tundra, i worked with jessie on my deal, he was exreamly helpful, laid back and able to answer any question i gave him, i would recommend him to friends and family because he took his time, didn't pressure me into buying a vehicle and i was able to leave with my dream car that day.

KB

Oct 2, 2016

Jessie and Doug went above and beyond to help us find a vehicle that we liked and could afford. We had a great first experience.

Camrylover

Oct 2, 2016

Appreciate their knowledge and teamwork, as well as the willingness to serve their customers, I walked out with the car and primary options I was seeking.

Jennifer Marrs

Oct 2, 2016

What an easy buying experience it was. Everyone was very nice and extremely helpful with all my numerous questions. I am very happy with the car I bought and outstanding service from Jessie.

Huntress58

Oct 1, 2016

I found a used 2015 Rav4 on the internet that was the orange color that I had wanted. I had purchased a 2013 Rav4 from a different dealer but had never really fallen in love with, always wishing it was orange. It was a two hour drive to the dealership, but I decided to give it a try. Aws met me at the door and had the orange one ready for me to test drive. Aws made the experience pleasurable with his smile and attention to making me feel comfortable. I got a fair trade-in value and Royal Moore dropped the price too. The paperwork sailed through and Aws made sure that I wasn't leaving anything in my old car and even connected my phone for me so that I could use the navigation feature. Nick, Brent and especially Aws were all great to work with and made for a pleasant purchase.

Alberto Perez

Oct 1, 2016

Right after I parked my vehicle I was greeted by Luis. A super Friendly and knowledgeable gentleman. Luis helped me pick out a car and I did not feel pressured for one single second while making my decision. Not only was he helpful through the purchase but he has also been assisting me with questions now that I've had the car for a couple of days. Over all luis is a fantastic employee. i was also lucky enough to have Brent (the finance director) work with me, he got my a great deal that I did to think I would get. Both of these gentleman did a fantastic job! Not only did I gain a car but I also gained new friends! Thanks Royal Moore Toyota!

cjpcarshop

Sep 30, 2016

I was assisted by Aws and Nick they were both great help in my car purchasing process. I saw that they had a very nice Mercedes for sale. I couldn't commit the day I first went in but they said that the car was mine if I wanted it.m, to take my time. So I came back two days later and they kept their word. I am more than satisfied with my new car.

Tate

Sep 28, 2016

Working with the dealership was very easy. The salesman Austin was kind and attentive. The entire experience was smooth and positive. We were in and out in under three hours. Thanks.

Britt

Sep 26, 2016

Donnie White made my purchase of the Toyota Camryvery comfortable with his knowledge and experience.He answered all of my questions about the many new features in the Camry. He is an asset to the Royal MooreSales Group. Britt Hopkinson

Having_fun_outdoors

Sep 21, 2016

Bought another new car from Royal Moore, and as the three times before I find them to be open and fair to deal with. There was a small glitch as the salesman I initially worked with to order the truck left the dealership before the truck showed up, but Michael and Pam stepped in to make things go smoothly.Also went with their financing options as they were able to beat what I had pre-arranged with my bank. The only thing that keeps me from rating them 5 stars is the dealership facility is definitely in need of the remodel that is currently in process. Can't wait to see the new facility...

M1

Sep 19, 2016

My overall experience was very good. Micheal was the salesman that helped me and did a very good job. He was pretty knowledgeable of the truck I was buying and did a very thorough job of explaining everything about the truck. He made sure I was very happy before driving off with my new truck.

Toyota review

Sep 18, 2016

I just bought a new Corolla today and I'm very pleased with my service and the sales staff at Royal Moore. I worked with Donny White and Michael Heusler. They were very accommodating and thorough. This is the third new Toyota I've purchased from Royal Moore, and I'd do it again. Great service, great people and great deals.

ice_cream_always

Sep 18, 2016

Michael was great! I spent a lot of time looking at cars and talking to dealerships and Michael was by far the most knowledgeable sales associate that I met with. He was helpful, friendly, not too pushy, professional, and most importantly could answer all of my questions about the brand and car model. It would have been nice to have a little more background on the car's former owner but that can be difficult in buying a used car. Even with that limitation, he did a great job getting me the CARFAX and other information that I needed. Overall - a wonderful experience!

Kincaidcrew

Sep 17, 2016

From the moment my car was brutally rear ended...and subsequently rear ended...I felt victimized. Buying a car is never FUN...but Donny and Nick made it fairly easy...and really connected so that we went away with a great car and a great experience!!!!

FNU VISHWANATHA

Sep 15, 2016

I took my toyota camry from here. It was great experience. Both RON and Austin are very knowledgeable and are great guys to work with. I felt very comfortable there. Thanks to both of them.BrVishwa

toyota4life

Sep 14, 2016

This is not my first experience with Royal Moore, but has definitely been the best. Jessie, Nick and Brent went out of their way to make me feel comfortable and supported. They answered my many questions with a smile and helped me make the right choice for me. I couldn't have asked for a better car buying experience.

annieschnitz

Sep 14, 2016

I went to Royal Moore Toyota to test drive a few vehicles that I had seen highly rated online. Because I was interested in a hybrid model, I was introduced to a salesman with a good deal of experience in hybrids. He asked questions and listened to my answers as he allowed me to drive the cars I wanted to see. One of them was from the Mazda line across the street. How handy and useful it is to be able to drive and compare cars from different brands! After my test drives I decided on a car to suit my needs, but there wasn't one available with all the features I wanted. Lucky for me, there was a model just a step up with everything I wanted... and more! I was given a two-hour education on all of the buttons and gadgets. We explored all of the electronics and found some exciting new features. The guys helped me so much and let me ask questions without feeling silly. They even worked quickly through part of the process so I wouldn't be late for a concert. Thanks, Royal Moore! I love my new car!!!

Kpman00

Sep 13, 2016

They helped me trade in my lease for an excellent vehicle. I test drove multiple cars and Deb was so patient with me. She even stayed hours later than she was scheduled, got me a bite to eat, and called me after to make sure everything went well.I needed some help wrapping things up and Pam Nowling jumped in to take care of things right away. I highly recommend working with Deb and Pam if you have the opportunity, they both really came through for me.

Tamera & Jason

Sep 12, 2016

We started looking at trucks a few months ago, planning on purchasing a vehicle that would be able to tow a small camp trailer. Not exactly planning to buy until sometime this spring. Saturday, we had a little time and decided to run into town and test drive some midsize trucks... as we parked our little Subaru in the lot of Royal Moore Toyota, out walks Jesse. Leaning up against the building all nonchalant like he wasn't actually waiting to 'pounce' on us potential customers...LOL. Jason and I kind of laughed about that, But Jesse didn't 'pounce', he just listened. We explained to him why we were there ('just to look') and what we wanted to test drive. He immediately took us to our truck...for a 'test drive'. Jesse was very personable and knowledgeable about our new truck, he was able to quickly pick up on our needs and direct us in the right direction. We, at no time felt pressured to buy, we were presented with exactly what we wanted, so why wait! We absolutely LOVE our new truck! The whole process was quick and painless. We planned on being home by 8:00, after our test drives, we where home by 10:00 with this beautiful new truck!

jnjbrill

Sep 12, 2016

This was a great experience! Everyone we dealt with were both knowledgeable and personable. Even the paperwork process was quick and painless. They even managed to get me the new trailblazer license plates I requested,

david,intha2017

Sep 9, 2016

This is a great dealership to do business with.I am very happy with the service that I received fromall people involved.whenever I have question or need help I just stop by and they are there for me .

Chet

Sep 5, 2016

I went to the royal moore toyotaathillsboro to testdrive/scope new/preowned subcompact cars.i was not able to find cars which met my budget and other specifications at this location -I was ready to move on to my next appointment at a nearby Honda dealer.However, Aws and Nick didn't want me leave empty handed :)..they went out of the way to find me a pre owned car-happened to be a Nissan Versa with low mileage.They were very patient and also agreed to some small customizations all of which which met my budget/needsThey truly followed the maxim of customer first.this was my second purchase from a royal moore location(first one was a subaru).i will come back again when I'm ready for my next purchase :)

bogorek

Sep 5, 2016

We pulled into the dealer ship and we were greeted by Luis, and he was awesome. Super knowledgeable of cars on the lot. I knew what I wanted, and he was able to give me the breakdown between the different models and styles. I felt very comfortable, and never pressured. His manager Ron was awesome as well! We had an excellent car buying experience, and will go back to Royal Moore in the future, we would also recommend Royal Moore to all of our family and friends.

Sinennanana

Sep 5, 2016

Upon my arrival at Royal Moore Toyota of Hillsboro, I was warmly greeted by Aws Alkhraisat and taken on a test drive during which he answered our questions thoroughly and followed up after we got back to the dealership with answers to those questions he didn't have immediate answers to. He was knowledgeable, engaging, easy to talk to and made us feel comfortable about going forward with the search for the right car. Nick Lee joined us and was equally informative, researching the location of a car we wanted and establishing a price that was reasonable to us. Nick responded to phone calls, texts and emails promptly. When we arrived to finalize the purchase of the car, both Aws and Nick were thorough in explaining the details of the purchase and in answering our questions. One of them was always with us during the process so we didn't feel like we were sitting around wondering what would happen next. I would give them both 5 stars for making this purchase a 5 star experience. Our time with Nate Taylor of Finance was brief since we didn't finance the car, but was equally excellent and welcoming.

Clemson

Sep 5, 2016

Everyone we worked with were awesome and professional We have never bought a Toyota before, but would consider it again if we could work with these people again

Flory Sandoval

Sep 5, 2016

Everyone who helped me get a new car was great! Everyone had the best intentions to save me money all while getting everything I wanted in my new car!

BGregg266

Sep 4, 2016

Ron Register and Austin Parker were easy and great to work with. Had the car ready and waiting for me when I got there. Would recommend them!

Kim H

Sep 4, 2016

I called Royal Moore at 5pm on a Friday night in hopes of a slight possibility they would have the 2016 4Runner that I wanted. I was connected to a salesperson within seconds when I called! I talked to Austin and he mentioned he had a few left in stock. Knowing 4Runners go fast, I headed over immediately in hopes that they had 'the one.' If not, Austin said they could get me the one I wanted. Low and behold they had exactly what I wanted - out of only 3 left. I was speechless and beyond excited knowing I'd be driving my perfect 4Runner home that evening. Black exterior, beige leather interior and all the bells in whistles (with the addt'l 3rd row seat that I didn't expect - bonus!). I was beside myself! It was really great working with Austin because he was so laid back and super nice. He was not a pushy annoying car salesperson. We were both in shock at how smoothly the transaction went, anticipating some hiccup to occur but nothing did. I was out of there in 2 hours (a record for me). Part of that time included him taking the time to help me get to know my new 4Runner, including syncing my iPhone to it. New cars can be complex, so his tutorial was worth every minute and saved me hours of research time. Ron was awesome about bringing the price close to my request and Brent in Finance was great about getting me in and out of there with all the typical paperwork that needs signed. I'm SO glad I decided to go to Royal Moore. On my way to Safeway at the Esplanade that Sunday, in a matter of minutes I saw 3 other people driving cars that were recently purchased from Royal Moore. Made me smile. I'm not the only one that recently had a happy ending! Thank you, Austin, Ron and Brent!

Dealers should treat people with respect

Sep 3, 2016

Austin lied to me about the features and capabilities of the car I purchased. Then Austin and the closer ripped me off horribly on my trade in and used high pressure to make me feel guilty. Later I found out the finance person increased my interest rate of my credit union, so they could pocket more money. Buying from them was the worst car buyin experience that I've ever had. Austin bribes people with an offer of a free tank of gas to get better ratings. The whole experience was horrible! Don't shop here.

jfillmore66

Sep 2, 2016

My bank referred me to several dealerships for a new truck. Many salesmen contacted me to come see them, but Luis from Royal Moore Toyota in Hillsboro, OR made our decision easy. He was helpful, friendly, honest and a pleasure to work with from the very beginning. We never felt any pressure or that he used any gimmicks or tricks. He listened to what was important to us and didn't stop working until our needs were met. He worked with us without hassle and got us what we wanted for what we wanted. I would definitely recommend this dealership, but especially Luis. I would like to add that the manager, Ron, and the finance manager, Nate, were also awesome! They were honest and worked extra hard for us. All 3 of these gentlemen went above and beyond our expectations. In the future, Royal Moore will be our first stop.

NATNAEL EMBAYE

Sep 2, 2016

The help I got was excellent. I have been taking my 2009 Camry for service for the last 8 years since the purchase and they are very good people to work with. Their work is always above and beyond my expectation. My 2017 Camry buying experience was excellent. They are very honest and direct.

Bergy

Sep 2, 2016

This was my first purchase with Royal Moore Toyota and I was very happy with my buying experience. The sales person, Phil, and the floor manager, Ron, were great to work with. They had the truck I wanted on special, so I new that it was already a good price. I traded in my old truck, and I did my research on what the trade in value was before I went in. I was a little surprised that they came back with the trade in amount that I was looking for, only because I have had bad experiences at other dealerships before with low ball offers. There wasn't any haggling, and the entire process went very smooth.

happycargogo

Sep 1, 2016

Everyone at Royal Moore was very helpful. We were met in the parking lot as we arrived and staff was very friendly throughout the process. All of our questions were answers and needs addressed.

Jerred Hermann

Aug 30, 2016

I was flipping an almost-expired lease into a new lease. Everyone was professional, patient, helpful, and non-aggressive. I felt like we were working together, not against one another. The whole transaction took about 3 hours! Great experience. I also go to Royal Moore for all my service and have always had good experiences.

mule67

Aug 29, 2016

On our way back from the farmer's market my wife and I decided to drop by Royal Moore Toyota and have a look at the new Priuses. We met Jessie and he he helped us to get the Prius we wanted explaining all the features and changes since our last (2010) Prius. Over the years, we have bought five cars from Royal Moore, and for good reason, they treat the customer with respect. No "closer" here, no one tries to pressure you to buy certain options, or makes you feel like a fool if you don't. My wife and I are extremely happy with our car buying experience at Royal Moore.

Michael Erwert

Aug 28, 2016

The sales manager tried to sell me the vehicle for more then the advertised price. I almost walked out. How ever the salesman was very friendly and honest. Very helpful and courteous.

Connie T

Aug 28, 2016

Got to Royal Moore at almost closing time yet Donny took the time to be courteous and friendly. He showed me the car I was interested in and provided the information to help me decide on the model. I told him what I wanted to pay and he and Nick worked up a deal which I think is very fair and reasonable. I appreciate being treated with honesty and respect. At no time did I feel under pressure. I am very pleased with my Toyota Camry SE and will definitely recommended Royal Moore and Donny and Nick to my friends.

5421

Aug 28, 2016

Salesmen was friendly, enthusiastic, not pushy. Sales manager was professional, fair. Was given fair price on trade-in. Vehicle prep took too long due to construction on site.

Lloyd Mills

Aug 24, 2016

We talked to relatives and friends about their Toyota Sienna' s and their buying experiences and car performance. Everyone was very satisfied and friends who bought from Royal Moore were very supportive of service, marketing style, and general customer support. We found those accolades to be true in our buying experience at ROYAL MOORE TOYOTA of Hillsboro, Oregon. Austin Parker is the tyoe of guy we would like to call an additional son with honesty, gentleman manners, no pressure sales, and supportive of our decision making process.

SaxainPDX

Aug 24, 2016

Honestly, we were going to look at a 4Runner Limited then go to McMinnville and have them transfer from another dealership, but after talking with Austin, and finding out they had the exact model we were looking for, just off the truck, still wrapped from shipping, we ended up buying it then and there. It even had the automatic running board option we wanted. Was really happy about the 20-year 200,000 mile power and drive train warranty that they give free.We worked with Austin, Ron, and Nate and all were a pleasure to work with.. After my hubby drove my 4Runner, he said he now wants one, so will be back in a couple of months when the VW buyback happens and we get our check..Thanks to everyone at Royal Moore! Now if I could just get some time to go play in the new truck!

TomS

Aug 19, 2016

Mike H did a great job helping us select a Toyota Sienna at a great price. We just stopped in at Royal Moore because we wanted to see the Sienna and the Highlander in comparison to the Honda Odyssey and Honda Pilot. The Honda Odyssey had better access to the third seat and Mike found us a 2015 XLE FWD that fit our needs perfectly.

Kelsey123

Aug 16, 2016

Our experience at Royal Moore Toyota was better than I could have asked for. I went into the lot fully prepared to buy a used car, but Jason helped show me that with my budget I really could get the car I wanted most! There was no pressure to buy, but I couldn't say no to the offer! I was truly surprised by how easy he made this experience for me, this being my first new car!

priuschick

Aug 16, 2016

It was easy buying our car. . Everyone was so efficient. It wasn't a stressful experience. Best sales person ever Michael Heusler I feel we got a very good buy on our new Prius. The powertrain extended warranty isn't offered by any other Toyota dealer.

Ken

Aug 16, 2016

This was our first experience with buying a car from Royal Moore Toyota. Jason Walraven contacted me through email with a rock bottom price and he stuck to his word through the completion of sale. The transaction was smooth, quick and Jason was courteous and friendly. Thank you, Jason, for making this a pleasant experience.

Dave

Aug 14, 2016

They made the process of finding and selecting the model we decided we wanted an enjoyable experience, rather than a time with a lot of stress.

CASS1934

Aug 14, 2016

THE PEOPLE WE DEALT WITH WERE PERSONABLE AND CARING MAKING THIS A GREAT EXPERIENCE. WE WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO OTHERS. WE CAME AWAY WITH AN AMAZING DEAL.

Alex

Aug 13, 2016

I've bought three cars in my life and the previous two experiences were awful. So awful that buying a car ranks right up there with public speaking in my book. Royal Moore made this experience very pleasant. I dealt with Jason Walraven and, unlike my previous experiences, he was perfectly willing to handle everything by email. He was prompt, courteous and patient. I never felt pressure to make an immediate decision or to come into the dealership. Out of experience I try to stay out of the dealership until I'm ready to purchase and Jason was very understanding. Once I selected the model, color and accessories I wanted and sent the request via email, Jason was able to find one locally. He sent me the spec sheets and price and had everything ready to go when I walked into the dealership. He was able to add the one accessory I requested before I came in. I was in and out in under two hours. The price was very fair and I'm very happy with the service and the vehicle. By far the best car buying experience I've had.

Bonnie Dewhirst

Aug 13, 2016

I had a great experience with Donny and the team at Royal Moore. I went in knowing exactly what I wanted and thought it would be difficult. But it was a breeze. I sat with Donny while waiting for financing and I felt like I knew him for years. He had all the answers I was looking for and knew his stuff about cars and the car I wanted. He gave me educated answers which I admire about a person. Financing was easy and I got what I wanted. I definitely recommend Royal Moore and especially Donny for a sales person. Thank you everyone for your great attitudes and customer service. I am so in love with my new ride.

Fergusvern

Aug 10, 2016

Our salesman, Austin and the other crew from Royal more were very easy to work with. Austin offered the price rhat was competitive with all of the other dealers in the Portland Metro area and they were able to give us a superior trade-in value. Pending the arrival of our new Highlander,that was being trraded from a dealership out-of-state, Royal Moore offered us a courtesy vehicle to drive, setting, for us, a new standard of customer service.

Dallasgirl

Aug 8, 2016

I actually bought a Mazda from Royal Moore but was helped by Jessie at the Toyota dealership. Great service! He was extremely knowledgeable of the Mazda even though he worked at the Toyota lot. He called me to check how everything was working out and he greeted me when I went to pick up my license plates. I would highly recommend any visiting Royal Moore Toyota to ask for Jessie!

Jar

Aug 6, 2016

I stopped in at Royal Moore Toyota just to price a Camry, and. ended up purchasing a new one. Donny showed me various models and was very knowledgable about the cars. We test drove the model that I chose, and I loved it. But, They did not have the color I wanted with the interior that I chose. Donny worked hard to find just what I wanted at the price that I wanted. Donny reviewed with me how everything worked, and even set up my phone. When I picked up my car, he had it filled w gas, clean, and my first oil change already scheduled. Best car buying experience and I will refer my friends to Royal MooreToyota Scion! Thank you Donny White!!

bobnsharon

Aug 5, 2016

We were thinking about upgrading our 2011 prius to a 2015 prius with more bells and whistles. Jason helped us out, no pressure and very friendly. Answered lots of questions and made my wife of 53 years a happy one, which makes me happy to. Great experiance.

rickntammy

Aug 4, 2016

To start off my husband and I had never driven a Toyota truck before. We Have been Ford truck drivers. We decided to just stop in and drive one. The first salesman we dealt with was Luis. I spotted a Toyota Tundra. We drove it. Oh my gosh what a drive! Luis was sooooo knowledgeable! It was such a joy to deal with him! He is a great asset to their company! Wonderful personality! Then we got a second salesman, Austin. They work in teams. Again, wonderful personality! And, a joy to work with! Very accommodating to our needs! Helped us in more ways dealing with every aspect of possibly buying a new vehicle! Well, I must say because of these two gentlemen we decided to purchase the Toyota Tundra! Austin went above and beyond showing us the ins and outs of the truck. Wiped it down. Made sure it was cleaned before we drove it home. Got us cold water because it was so hot outside. I cannot say enough about Luis and Autstin! If you do go in to this dealership I would personally ask for those two! Then we sat down to do the dealing of the truck. This is when we met Ron. Good man! Did everything he could to get us the best deal on the truck. Great personality! Fun to deal with! Made us laugh! We got down to the bottom line that we were all happy with then, went in to do the paperwork with Nate. Again great man! Knew his stuff! Went through the paperwork easily in a great time and manner! Everything went through very nice and honestly the time we spent their did not seam as long as it was! And I take that to be working with some great guys and a wonderful company! We have bought 3 total vehicles in the last year and a half through Royal Moore! That should tell you something about their vehicles and customer service! We will continue to buy through them in the future because we have never had such great experiences as we have had with them! They want your business and will do everything they can to make you happy! Thank you Royal Moore!

zfay73

Aug 3, 2016

This is by far the best experience I have had buying a car. Donnie was very friendly and very helpful. You could tell he knew a lot about the product, Brent made the whole process very easy and made me feel right at home and comfortable with everything. Could not be any happier with my new Tacoma!

Sue Bruns

Aug 2, 2016

Michael Heusler was very helpful throughout my car shopping experience. He is VERY knowledgeable about the features and different models of the Rav4 that I was looking at.

Vanessa9542

Jul 31, 2016

Everyone that we have dealt with (Brent, Jesse, and Michael) have been great. They have gone above and beyond with their service. And I would recommend them to family and friends.

newvanpeople

Jul 31, 2016

While having our Mazda serviced at Royal Moore, we wandered across the street to the Royal Moore Toyota lot to see if Toyota made a van we might be interested in. We had no intention of purchasing a new vehicle when we started out that morning. We were immediately met by Jessie who took us directly to the vans and did a great job of describing the features of the Sienna. At some point Michael took over answering our questions, and suggested that we should take a test drive so that we would have all of the information we would need relating to the Sienna before we left the lot for the day. He also was extremely helpful in assisting me in choosing which color of van we might buy. He wanted to make sure we were 100% happy with the vehicle we would end up with (if we actually purchased one). We were extremely pleased with how the van drove, how roomy the van was, and its great features. Every person we came in contact with during our time at this dealership was friendly, professional and extremely helpful. By the end of the day we did purchase the Sienna, and we love it!

rvgunder

Jul 31, 2016

Both Donny and Michael were very accommodating. Michael found the vehicle that would fit our needs and worked with us until we could close on the sale of our home and complete the purchase of our Tacomo. Donny was great in walking us through the sale process and explaining and setting up the electronics. We appreciated the lack of a pressure sale.

BEKELE BEKELE

Jul 20, 2016

because all the staff members treat you right with respect ! everybodyin the dealership answer the questions as much as possible.the price was very competitive and fare marked !!!!liked this place!!

Neaveh#2

Jul 18, 2016

Donny and Jessie made this entire experience super smooth and easy. I will recommend Royal Moore Toyota to everyone looking for a Toyota! Thank you!

Priusnan

Jul 17, 2016

We recently purchased a new Prius V through Michael Heuser at Royal Moore Toyota. He was a great resource and helped us with our car experience and questions. He listened to our car needs and made suggestions to help meet those needs. He took his time with us. The best part was after the sale, he spent time with us to show us how to program our car for our radio selections and set up our phone and more. He told us we could come by and he would help us with further set up as needed. The sales team was totally chill and helpful. We would recommend Michael and the sales team. Nancy and Glenn P.

F. Powers

Jul 5, 2016

Great help afforded us by Jessie Polk. He was product knowledgeable, provided good information re: what options made sense given my intended use for the vehicle, and did a very good job explaining its features when we took delivery. I especially appreciated the thorough walk-through of the vehicle's electronics including the nav system.

John&Dianne

Jul 5, 2016

July 4th fireworks for us was the ease of buying experience with Michael Heusler. He answered all our questions, made the entire transaction easy and quick. In and out in a couple of hours--perfect

PDiamondEBI

Jul 5, 2016

I had a great buying experience with Patrick Christina on June 22 of this year. Patrick was knowledgeable about the vehicle I was interested in, and very laid back about the process. I knew what I wanted walking in the door, and he never once tried to upsell or pressure me into added features I didn't need.Brent in the financing department was great as well. He took the time to explain all of our options, and again, didn't try to upsell any extra packages I didn't want.I had a cash offer for my old car before going to Royal Moore. I asked them to prepare two sets of numbers, one with a trade in offer, and one without. Their trade-in offer was 50% higher than the cash offer I had already. I never told them what the cash price I already had was, so they beat it with a blind, good-faith offer.Patrick took the time to show me around the service department and schedule my first service.

GlennM

Jul 2, 2016

Austin Parker listened to what I was looking for and got started on it right away. He was friendly and engaging throughout the process. There were no detours or attempts to sell anything but what I told him I was interested in. We reviewed the car, had a great test drive and I am well pleased with the result. The sales staff was friendly, informative about the financing and exceptionally efficient. It is very likely that I will buy another automobile from Royal Moore when the time comes, and I will recommend them to any of my friends who want to be treated right. Thanks Austin, I had a great experience at Royal Moore.

davidfraser

Jul 1, 2016

I had a really good experience with Royal Moore. I was looking for a good used SUV. My sales person was GREAT. His name is Austin Parker. He looked for just what I wanted and then gave me a call. It was perfect. And No pressure with the sales also.

EstellaG

Jul 1, 2016

This was the easiest car buying experience we've ever done! Ron, Luis, and Patrick all did a great job helping us find our new Camry for the best price and were very efficient during the whole process. Thank you guys so much!

4runnerguy

Jun 28, 2016

The team (Jessie and Brent) were great. We're looking forward to working with them again in a few months when our next lease is up.

Brosef73

Jun 28, 2016

The first time I bought a car from a dealership it was from a competing Toyota dealership in Gresham. At the time I worked for them, I made the assumption they set me up with a great deal, why wouldn't they? I was an employee! Today I witnessed what a truly sweet deal was from Royal Moore, Donny was patient with me as I took my time, he was relaxed and informative. Brent and Nate were amazing, they made an effort to get me in the truck I desired at the price I could meet them at. I explained my budget and goal and they made it happen. Brent took it a step further without my request and got me a lower interest rate than initially offered. They worked WITH me, they didn't work me. They honestly deserve closer to 5 star rating, but the waiting around was on the long side. Most likely due to Brent making the extra calls to save me money.

Kathy Deen

Jun 27, 2016

Jessie was so helpful getting through all the paperwork in buying my new car. He was very patient going through all the details of the operations of my car. I left the lot so happy of the purchase I made with Jessie. Thank-you

Mariah Buell

Jun 27, 2016

When at the dealership I didn't feel presured to buy the car right then and felt comfortable to come back and purchase. It was a great experience.

Satisfied customers

Jun 24, 2016

We have been bringing our Camry to Royal Moore for servicing since 2009 when we moved to Oregon. We have always found the service (especially Lisa at the service desk) to be friendly and helpful, and the costs very reasonable; When we talked to Lisa about our need for a second car, she showed us what was available and then introduced us to Donny White, who answered all our questions and guided us through the buying process. There was no pressure, and he took time to show us the features of the car that we selected. We were very satisfied with our experience.

Sewing Gal 5645

Jun 22, 2016

Purchasing a new vehicle can be a stressful event. Jason Walraven took the "stress" out of the purchasing event. Royal Moore Toyota is a great dealership to deal with and Jason made it that much better.

loveofmuse

Jun 19, 2016

We bought our new RAV4 from the delaership and were very impressed by Donny who helped us to chose the perfect vehicle for us, answered all our questions and overall was very friendly and knowlegable

Tacey Harp

Jun 19, 2016

They found us what we needed and made it happen. They made the experience as painless as possible when we were very stressed and pressed for time.

Vickiem12

Jun 17, 2016

I worked with Austin Parker. He was wonderful. Very professional and friendly. He was knowledgeable and didn't try to "hard sell" me. I knew what I wanted for my trade and what I wanted to spend. I got a great deal on a 2013 Subaru Forester. I absolutely love my new car. Thank you Austin

JTMK

Jun 15, 2016

Even with the dealership being a 1.5 hour drive, it was worth it. We worked with Austin who was very knowledgable in the Highlander we were looking at. Knowing we were far away, he even texted with my husband and I to get us lots of information without having to drive all the way back. When we came in to fill out paperwork I was under the weather and the whole team was patient with me and made my whole family feel comfortable. Their professionalism, knowledge, and care would definitely lead me to recommend them to anyone in the market for a Toyota.

littlemom

Jun 15, 2016

My husband and I went to Royal Moore in Hillsboro, OR to check out a Toyota Sienna XLE. Michael met us, and immediately in a most friendly way, asked how he could help us, and showed us a beautiful van, with many great features. We test drove the van, and decided immediately this was the one for us. We were very pleased with the price, and decided to purchase it. Michael spent about an hour with us explaining all the features of the van, and again the next a.m., arranged to spend another 2 hrs. with us showing us how everything worked, especially the navigation system and all the features. He wanted to be sure that we knew how to work all the controls, technology, etc,. so we could get the maximum driving experience from our new vehicle. He also gave us his card, and encouraged us to call him at any time from anywhere if we needed answers to any questions we might have about our new van. We are both very pleased with the kindness, friendliness and follow-up of Michael, and also Nate. We would without any hesitation recommend this dealership, Michael and Nate to anyone looking to purchase a vehicle.

T.G.O.

Jun 12, 2016

Quick, friendly, professional. Royal Moore came through on all their promises. Helpful prior to during and after the sale. I would definitely recommend them to friends and family. Thanks Jason!

lovemy15rav4

Jun 6, 2016

Donny was a superb help instructing me on the electronics in my Toyota rav4. I would highly recommend Donny to anyone interested in purchasing a vehicle at Royal Moore Toyota.

Les and Anna

Jun 6, 2016

Doug is kind very helpful and Ide be proud to sa my friend. Were working our 3rd deal with him now and we are excited. The man allways comes through becouse he knows so many lenders for all differant types of credit situations. GO DOUG! By the way we live in medford he is worth the drive cant wait to see you bud.

Evan t

Jun 4, 2016

Michael helped me find a nice used Toyota Matrix. Very thorough and informative. Low pressure, relaxed, and trustworthy. Definitely will recommend this dealership to friends.

Leslie76

Jun 1, 2016

The whole team from start to finish was both professional as well as personable! Extremely polite and answered every question we had with knowledge and patience. We were in and out very quickly. We will definitely recommend Royal Moore to all of our family and friends! We love our Toyota Corolla! Thanks so much!

nana

Jun 1, 2016

Michael was so helpful and knew his cars, it was the best experience I have had in buying a car. Great customer service. Awesome to work with. Norma

PaulnJuli

May 31, 2016

Two years ago we met Jason and he helped us buy a Rav4. The experience was so pleasant, low key and no pressure whatsoever. So when we were thinking of replacing our other car we only and I mean only thought of Jason and called him and made an appointment. Again the experience was great and he helped us with our purchase of a new Corolla.We were also impressed with Pam in finance, even after agreeing to a deal she found a lower interest rate for us.This kind of service is hard to find but we have been treated great by everyone at Royal Moore, the people in the service department have been great as well when we bring in our car for service work.We will always tell all our friends and family about Jason and Royal Moore and when we next decide to get a new car we will only consider working with Jason.Paul & Juli Morrow

Thomas S.

May 31, 2016

Royal Moore Auto Center Toyota/Scion was the first place I stopped at while looking for my first car as it was close to my location. After viewing what they had to offer at the budget I had set, I found a car that interested me. Since I was still shopping around I decided to check out a few other dealerships in the area to see what other options I had. After spending two days shopping around I decided to go back to Royal Moore Auto Center as they made me feel the most comfortable and had a vehicle I knew I could be happy with. Unfortunately during that two day grace period the car I was looking at had been sold. The loss of my original choice didn't hinder my salesperson Micheal Heusler from finding something that I like. Although the vehicle was a little over my budget Micheal and Nate Taylor were able to bring the price down to something I was more comfortable with. The entire experience was great. I've never purchased a car before and did a lot of research and read a lot of horror stories about bad service, sales people, and prices. At Royal Moore Auto Center I didn't have any negative experience. Brent from financing was also able to find me additional discounts after I agreed to purchase the vehicle and was able to bring down my interest rates substantially. All the paperwork went smoothly without a hitch and I am happy with my decision.I would recommend anyone to go and check out Royal Moore Auto Center and get that great experience for themselves of buying a new or used car. A+++ to Micheal, Nate, and Brent for their help finding me a new car at a price I could afford.Thomas S.

NewCar1975

May 31, 2016

I had the worst experience with purchasing a car at Royal Moore and will tell anyone to go anywhere besides here. We were promised 'Fun to be put back into buying a car' and this was absolutely not the case. What should have been an pain free experience, turned to very stressful and belittling. When arriving, we were greeted very poorly and with attitude of where to park the car in their lot- as if we were not there to purchase a new car? The Finance Manager was very aggressive in pushing extended warranties and when it was declined, he proceeded to get angry and push the warranty even more. When signing to not accept the warranty he became arrogant and would spit off situations in which we would be reminded of not having the warranty in the future. When we called to ask of a situation with our new car. The salesman, Austin was less than none helpful, only telling me the person who sold me the car could help and he was out of the office the next two days. He also told me I need to look at the price sticker to know if a feature came with the car- as if he had no other cars to reference?! I'm absolutely appalled at the service here and feel like they only care about making money off you and don't treat you with respect. I suggest they look at their establishment and start focusing on the customer because I forever will remember this experience as horrible and degrading.

carguy322

May 31, 2016

Great customer service and would do the whole process through Royal Moore Auto center if I could. Great communication through out the entire process and would highly recommend for anyone purchasing a car.

S Lee

May 30, 2016

Pleasure purchasing vehicle from both Jason and Royal Moore. Great communication, no surprises and a great way to do the legwork via the online site.

jocoop

May 24, 2016

We came in two times, once just to see if the car we had in mind really would do the job for us. Austin was terrific to work with. We found something we were extremely happy with.

SuzeSays

May 22, 2016

I came in knowing exactly what I wanted and how' much money I had to spend. Austin listened, respected my wish list, and found me the right car at the right price!!! I'm so pleased with my experience here and excited to bring home the car that I was looking for!! I highly recommend Royal Moore Toyota and Austin!

Tanna Bettle

May 22, 2016

My husband set up a test drive appointment online on Thursday (05/19/16) evening and we were reached out to the very next day. My husband test drove the car on the Saturday (05/21/16) and we liked it. There was quite a long wait for us to sign papers, but Austin made sure we comfortable and he was very nice to talk to during the wait. We are a pretty laid back couple and thought that the overall experience was great. We left the dealership with a "new to us" car.

Colette

May 21, 2016

I have been a service customer of Royal Moore for 13 years. When it cam time to replace my vehicle they went out of their way to make it easy and quick.Thank you so much

Pcaljins

May 17, 2016

We got exactly the car that we wanted and a great deal on our trade in. we were in and out of the dealership in less time than I thought possible. Love the car.

Tony

May 17, 2016

My wife and I have purchased two other Toyotas, one from Broadway and one from Beaverton Toyota in the past and had bad experiences at those dealerships. Royal Moore Toyota by far met my expectations. I met with Jessie and Nate and they helped me find the right truck with all the extras. They ordered my Truck 2016 Tacoma and it arrived early before my birthday! They were both easy to talk to and no negotiation hassle. After the truck arrived and I took it home we had a couple miscommunication issues that I brought to their attention and Jessie forwarded it to his boss and the issues were resolved immediately! I have much respect for him for seeing us through and not just wanting the sale. He continued his customer service all the way through to ensure our satisfaction! We are impressed with their professionalism and ensuring we were taken care of! Thank You! We will be returning and we highly recommend them and this dealership! We also get all three of our Toyotas serviced there due to their service department and pricing. Thank You, Taylor's

HappyCamryOwner!

May 16, 2016

My husband and I are very pleased with our new Camry, and also with our buying experience at Royal Moore Toyota. Donny could not be a more helpful, knowledgeable salesperson.

MikaylaMarie721

May 11, 2016

Austin was very friendly from the start to the end. He was very knowledgeable about the cars that I tested and he let me know what prices would most likely be best for me to look at.

D&B

May 10, 2016

Who knew buying a car could be pleasant and painless?? We stopped at Royal Moore Toyota to get an idea of the style of SUV that would be the best fit for us, and we met JESSE. He showed us several models of the RAV4 until we had the perfect one. He was committed to finding us a car in our price range and with the options we were looking for. He was knowledgeable about every vehicle. He was also very low key that never once did we feel pressured. In fact, I was afraid we were wasting his time trying to find a car in our budget range, but he didn't give up on us. He was confident he would have the right vehicle for us, and he did!! Next came all the financial documents. BRENT in Finance was ready to go over and explain every document that we signed. He was clear on every page and we walked out of his office with a concise explanation of everything we signed.Who knew? We drove into the dealership to 'just browse' and drove home in our beautiful Silver Rav4! Thank you JESSE, BRENT and ROYAL MOORE TOYOTA.

naifeh65

May 9, 2016

For many years I have been leasing my Camry from the same dealership,This year I switched tp Royal Moore the price,financial arrangement.shorter transaction time friendly saleseman were, superior to my previous experience.

Suupersuupra

May 6, 2016

Go to Donny. Great guy and treated me like family. Not a Toyota but I would definitely go to him again for business for a used it new car.

Ricky

May 5, 2016

Donny W.was our salesman. Excellent man - Very fine job, easy to work with, knowledgeable. Good guy. Thanks for having him. Would ask for him again.

sprinter steve

May 4, 2016

I live in Salem but have purchased my last 2 Toyotas from a rival dealership in PDX. We decided to purchase a new Prius but would only accept a new one fresh off the boat. I contacted Jason Walraven at Royal Moore and he went the extra mile to find one in transit from Japan and we took delivery with 1 mile (yup, 1 mile). We took delivery and throughout the process I kept waiting for the "fine print" to increase the price. The final price was exactly as quoted (excluding all the state fees and my add-ons) and we drove away very happy customers. I was further impressed with Jason's knowledge of the very complicated Prius and Royal Moore's included extended warranty.

Jayna

May 3, 2016

Michael spent a lot of time with us and was very thorough in explaining the outside, inside and electronic system of the new Toyota Camry Hybrid we just purchased.I was very impressed with Michael's knowledge about the car's systems and functions and especially his hands-on help with the Entune system. My last Toyota Camry was a 1998 so there was a big learning curve and Michael spent the time helping us get comfortable with the car before we drove away.Thanks Michael for your help and great customer service!

HillsboroVet

May 2, 2016

Luis, Austen, and Bill did a great job in finding the 2016 Tundra I wanted. They listened to what my requirements were and did not try a "hard sell" to upgrade to something I did not need. I would definitely go back to them for the purchase of another new or used vehicle.

Eric Patenaude

May 1, 2016

Royal Moore Toyota is the best....Jessie Polk was a great sales guy and made it the best experience buying our truck. The truck was exactly what we were looking for and Jessie made it stress free and a no hassle experience. We have already been recommending Royal Moore to our friends. Thanks for our first truck.

NikeMikey

Apr 28, 2016

Jessie, Nate, Brent and Ezra were all awesome and worked together well as a team to help us out! They held our hand through the entire process, were open and transparent and were only happy if we were happy, which we were!

Mistee Pearson

Apr 25, 2016

My experience at Royal Moore Toyota was Excellent! When I arrived I was greeted by Donny White who really listen to what I was looking for and led me straight to what ended up to be my new truck! The whole process was quick and smooth. While I was doing final paperwork with Pam, total sweetheart who worked to get me the best interest rate available, Donny had the truck washed. He then took the time to program my bluetooth for me! This was the best experience I have ever had purchasing a vehicle!

wayno

Apr 21, 2016

I drove 4 hours to this dealership to get the truck of my dreams and boy did they deliver! Jason Walraven is awesome!!! No one in my local area of Grants Pass could find the vehicle I was looking for. And the salesmen were extremely pushy. I went online and met Jason. Within a few emails Jason had found a truck that suited my needs. He is easy going and just an all around great guy to do buisness with. When I arrived at the dealership the process was quick and efficient. I have purchased several new vehicles in my time and this was by far the best experience. I highly recommend Royal Moore Toyota!

gharding55

Apr 14, 2016

During the past five years, I have purchased two, new Toyota vehicles from Jason Walraven at Royal Moore Toyota- a Prius for my daughter and now a RAV4 Hybrid for my wife. Jason is the consummate professional. He has outstanding customer service and communication skills- in person, over the phone and email. Jason will patiently go the extra mile for you throughout the entire process of purchasing a vehicle. He clearly makes the experience about you and provides you with friendly, reliable, easy to understand information about Toyota vehicles, including its operation, driving and safety features and maintenance schedules. Although two other Toyota dealerships are closer to my home, I choose Jason and the folks at Royal Moore for my car purchases and maintenance.

gharding55

Apr 14, 2016

During the past five years, I have purchased two, new Toyota vehicles from Jason Walraven at Royal Moore Toyota- a Prius for my daughter and now a RAV4 Hybrid for my wife. Jason is the consummate professional. He has outstanding customer service and communication skills- in person, over the phone and email. Jason will patiently go the extra mile for you throughout the entire process of purchasing a vehicle. He clearly makes the experience about you and provides you with friendly, reliable, easy to understand information about Toyota vehicles, including its operation, driving and safety features and maintenance schedules. Although two other Toyota dealerships are closer to my home, I choose Jason and the folks at Royal Moore for my car purchases and maintenance.

lisa

Apr 12, 2016

Our best part of this transaction was Donny. He was very helpful, answered all our questions, patient, as we test drove 3 vehicles. We were not prepared to buy that day, but being a good salesman as he is, we left with a Parisian Night Toyota Camry. The wait was too long for the paper work and the dealership should have beverages and some snacks or even a vending machine as we were there from about 5:30 till past 10 pm. To be fair, we had to drive home to get our check book. Fortunately, Donny was thoroughly entertaining and it helped pass the time. I want to mention the lady in the room, sorry, I forgot her name but she is the happiest lady on earth. They are both assets to Royal Moore.

Steve53

Apr 9, 2016

Michael and Nate were willing and able to answer all our questions about the Highlander. They went far and beyond our expectations to make this purchase possible. Cindy and I are very happy with the purchase our Toyota Highlander. Royal Moore Toyota is definitely our dealer of choice for the next vehicle we purchase.Steve Seibel

grandmacaar

Apr 6, 2016

Luis was a very helpful salesman. He knew his cars and let us test drive the cars. Appreciated his warm, relaxed friendly approach> Pam was excellent with her paperwork and made the signing easy.

sehindeowoseni

Apr 5, 2016

I had a great experience buying my first car. Jason was very professional, sincere, friendly and gave me good discounts. I really enjoyed interacting with Jason and Pam. He gave me a very helpful overview of the car features as well. Such a wonderful staff. I highly recommend Royal Moore.

attorney

Apr 1, 2016

Our last Prius was leased from Royal Moore, and we had been very satisfied. We returned for our new lease of a 2016 Prius and were again satisfied. Michael Heusler spent hours with us, answering all our questions about both Prius and Camry.

cindy2950

Apr 1, 2016

I had a very positive buying experience. I had made the decision to purchase a Toyota Camry at another dealership. However, while I was researching dealerships (and while for the first time I was having my current Toyota serviced at Royal Moore) I decided to review the dealership online. The next morning I received a call from Austin Parker following up on my online inquiry. That afternoon I viewed and test drove a Camry XLE Hybrid with all the trims and loved it. As with many customers I was concerned that I would be able to negotiate a price that would best fit my budget. Austin et.al. worked closely with me and we were able to settle on a price I felt confident in. Plus, you cannot beat a 20year/200,000mi warranty- I was extremely satisfied. I love my new Camry!! Thank you Royal Moore.

Brian1234

Mar 30, 2016

I am very please with Michael in sales and Brent in financing. They were very courteous throughout the entire process. I would recommend this experience to anyone who is interested in purchasing a new vehicle.

VB

Mar 30, 2016

Today we purchased a 2016 Prius. The sales transaction was excellent. This is the Third new vehicle we have purchased from Royal Moore. Keep up the good work. Thank You

justinr

Mar 30, 2016

Most of the process was handled through email on over the phone. The in person process took less than an hour. Oh, and not to mention the insane included warranty they give!

Nsimmons03

Mar 30, 2016

I worked with Jason Walraven and Donny White. Both were very helpful. I first contacted Jason by email as he was the rep for my car buying service. Although Jason was out of town on vacation he still replied to my email (which is more than I would have done on vacation!). I then found a truck I was interested in and called the dealership knowing Jason wouldn't be back for a couple of days but Tacomas go fast. Donny helped me put a deposit on a truck over the phone. A couple days later I went to the dealership and found a different truck. They quickly switched over my deposit and I was out the door in my new truck in a matter of a couple hours. Everyone was helpful and the whole process was quick and easy. I came back a couple days later and they gave me a deal on wheels and tires for my Tacoma since I had just bought it with them. Pam worked on my financing and found me a much lower rate than USAA was offering me. She was great. I will be buying a 4Runner for my wife in about a year and I will definitely go back to Royal Moore.

Shane VInje

Mar 26, 2016

I went to royal Moore today to look at a Mitsubishi eclipse. They allows me to take for a good test drive to see how it fit me and did not pressure into buying. Before I went to finance they went over the agreement an verified what I wanted. Austin was an A1 as a sales rep he got me in took me for the test drive and got it done. Pam was also great for financing she went over all of the details so I completely understood what all the charges would be. In total the process took less than 2 hours including the test driver which was around 30 minutes. I will be going back there and directing my friends as well. if you can work with Austin he is very low key and makes the Expierence enjoyable.

Jabeom

Mar 25, 2016

I just moved in Portland and looked for a car. It was my first time to buy a car since I came to States. He and his colleagues were sincerely helping me out to find out appropriate car I could buy. They also gave me a quick feedback on my email inquires.

oldguysrule

Mar 25, 2016

Our buying experience was a breeze. Look forward to coming back for the free maintenance appointments. Austin was accommodating and made sure we knew how to operate everything on the new RAV4. Great job!

Kristin G

Mar 24, 2016

We had an enjoyable experience working with Austin, who was knowledgeable, friendly and kept things low-key which we appreciated as we made our purchase.

Lance booty

Mar 22, 2016

I was able to test drive the bars i wanted and was not pressured into buying what they were selling. They wanted me to be happy with what I wanted. I would shop here again.

Emily

Mar 21, 2016

We had an idea what we wanted and were able to find and purchase the vehicle. This is our second time buying a vehicle from Royal Moore.

Phil G

Mar 17, 2016

Worked with Jason in advance to get exactly the car I wanted for the deal that worked for me - he made the process much smoother than I've experienced in the past, and handled all the little details. On new car day, came in, signed papers, and drove away happy. Thanks! (PS - although form forces me to pick Toyota or Scion, actually got a Mazda - Royal Moore has Nissan & Buick, too, and Jason can help with any of them!)

ssmith98

Mar 15, 2016

Jason was excellent to work with, and made the car buying experience very easy. I would definitely use him again for a future purchase, and recommend him to anyone looking to buy a car.

sherbuenc

Mar 15, 2016

I went shopping for my first car and really was stuck on the mini coopers but then when I met mark and drove my corolla s i feel in love he was great and explained things very well. At the end of the deal he sat in the car with us and showed how to set up the Bluetooth and all the gauges. That really stuck out and was helpful. Thanks again mark!!

DianeP

Mar 11, 2016

Our experience with our salesman was great. Austin was very good about explaining every thing to us and did not pressure us at all. Very nice young man and great with older people. Everyone we talked to there was very nice and made our new car buying easy and fun also. We have bought two cars from them now and would recommend them to everyone. Thank you Austin great job! And we LOVE our new Rav4.Diane P.

cgbarker

Mar 7, 2016

I was quoted a price over the internet and it was low enough that I nearly didn't believe it and said so. I assumed it must be a "haggle" price and I would spend hours trying to get price I was quoted. When I arrived the car was right there for me to inspect. Jason escorted me inside, handed me a sales document with the exact price I was quoted. No pressure, no back and forth. My purchase took about 20 minutes...literally. I was amazed. I didn't expect and couldn't have asked for a more straight forward car buying experience.

allancarmack

Mar 6, 2016

This bright fellow can help you let go of the anxiety of buying a new car. He is respectful of your concerns and will listen to your questions in a kind and thoughtful way. My question, "What more can you want?" He helped me, and he will help you.Allan

Victorshad

Mar 5, 2016

My car broke down on me so I was in need of a new car. I didn't have much for a down payment, but they we able to get me financed with ease.

bek

Mar 5, 2016

I came to Royal Moore as an alternative to Beaverton Toyota. The sales personnel were much more knowledgeable about the product and very easy to work with.

prius owner

Mar 3, 2016

Our salesperson, Jessie Polk did a great job helping us get the car we wanted for a fair price. He worked hard, was knowledgeable, had great communication with us, and no pressure. It was a pleasure to work with him. Unfortunately, his boss threw in an unexpected charge at the last minute. Jesse was able to get it dropped.

James Ross

Mar 2, 2016

Made the process smooth and easy. No hassle no push to sell some added extra's that I didn't need. Worked great within a timely manner, and within the amount of time I had in the area. Great customer service and friendly. Thank you for the hard work.

BennyBebop

Feb 28, 2016

This dealer was excellent to work with. Gave us a price that we knew was good since we had previously gone to another dealer and consulted consumers report. The salesman, Austin Parker, taught us everything about the car before we left. The safety features are amazing. And no one else around here has the long 10 year 200K engine warranty. We also have a Prius, which we take to this dealer for service. It's further from us than another Toyota dealer, but we feel that we get more personal service there.

Roger

Feb 28, 2016

If you're looking at a new Toyota I would definitely recommend contacting Jason, I found him to be the most responsive out of all the dealers I contacted when looking for my new Tundra.Jason did everything he said he would, and more. He has integrity & worked hard to earn my business, he made the whole experience effortless.

Ericher1

Feb 27, 2016

Austin was great help, he gave us another option when the first option couldn't follow through. Had a test drive and the feel of the car was smooth.

HisGlory!HeLives!

Feb 26, 2016

My Beautiful wife and 3 boys and I headed over the hill from our home town Tillamook to look at purchasing a new vehicle and trading in our old car. Mark Smith was highly recommended by a friend so we asked for him after arriving at the dealership. He was very friendly, personable, honest and genuine and made the whole experience fun. Marks kind personality and knowledge about the Toyota Sienna was a large part of our decision to buy and we are very glad we decided to take his advice and go with the Sienna! Our three boys were treated very well while playing in the toy area by all of the staff at the dealership. We would highly recommend Mark Smith and this dealership they are top notch! Thanks again!

Shaun79

Feb 26, 2016

Trust integrity and hard working!!! This company is made with all of this!Jason and Doug Will make it happen!When no else could the did! Now I am back buying a Mercedes coupe!In and out 1 hour with no hassles!Lisa in service is fantastic!She always willing to put on a smile and assist in anyway she can.

dbris

Feb 25, 2016

I was very impressed that when I would email or phone Jason he would get back to me immediately with the information I was requesting. The friendly and no pressure atmosphere of this dealership was greatly appreciated.

Ron

Feb 24, 2016

After several disappointing visits to numerous Toyota dealers Im extremely impressed by the way I was taken care of by Nate Taylor. I first was trying to do business with Broadway Toyota and I will never go back there after the way I was treated. I went to Wilsonville Toyota because of the easy process thats advertised and I would have walked away with an overly priced vehicle so that was a no go. I then went to Gresham Toyota and they only had one four door Tundra and pressured me to make a deal with that one even though it was the wrong color and didn't have the options I was looking for. To make a long story short save yourself the trouble and the time and visit Royal Moore Toyota and ask for Nate Taylor. He went above and beyond to meet my needs and Im very impressed to meet a Sales Manager who is down to earth and doesn't make you feel like you're wasting their time. Not only did he provide me with satisfaction, but I will be a returning customer and; I will refer Royal Moore to my family and friends

Jeff

Feb 23, 2016

Dealt with a young man by the name of Donny White, first I was talking to a guy named Jesse, then the manager, and he passed me off to Donny. No pressure from him and he did everything he said he would. Kind of nice to have a young man that was honest, forthright and listened to what we wanted; not what he wanted. No push to used cars, no unanswered questions and anything he wasn't sure of he did not commit to just to get the sale. We did not purchase until the next day as I let him know that we would need to pray about it; he totally understood and was genuinely receptive. When we came back, he was prepared and ready and walked us through the process. Royal Moore can say they have one great employee as far as I am concerned. Pam did a great job on the financing end and we were pleased with every aspect of the purchase

alex

Feb 22, 2016

When I started sending out inquiries about a new Tacoma, Jason was by far the most responsive of any of the internet sales managers. He proved multiple times over that he was willing to work hard and earn my business. Made what I though was going to be a very complicated process very easy.

BC_Comic

Feb 22, 2016

When we agreed to purchase the 2011 Kia Soul we were told Computer showed two keys for the car. Once the paperwork was completed the Salesman did attempt to locate the second key was unsuccessful. I feel once the paperwork was done there was no concern on the Salesman part to correct the "second key" statement.

New Taco driver

Feb 21, 2016

I'd rather have a beating than spend all day at the dealership. But, Austin did a great job explaining the two vehicles I was interested in and made the short visit bearable. I maybe spent 30min in the "Chair" waiting for the paperwork and the price.

neueraboy

Feb 20, 2016

dislike buying cars but i wouldnt mind going to royal moore again. the sales reps were very helpful answered my questions and worked with my budget. Jessie was especially patience with me when i wanted to look at almost every sing car on the lot.

Cindyfarmer

Feb 20, 2016

We had been looking for a Highlander for a month or so, but couldn't find what we wanted. We learned of the 20 yr/ 200000 warranty at Roayal Moore and decided to check them out. What a huge difference in the way we were treated compared to the other dealerships. I e-mailed Jason telling him what we wanted and he not only responded right away, he also gave us invaluable information regarding the options available (pros and cons). He had no problem getting us the vehicle we wanted! We were extremely happy with the price he quoted us as well as the service we received from everyone there. The drive was totally worth it!

Joe

Feb 19, 2016

I hate buying cars at a dealership - especially if you want to trade-in a vehicle. I assisted my daughter in buying a new Mazda 3 at Royal Moore Toyota. Why Toyota for a Mazda? Because Jessie works at the Toyota and handles the online sales. I had done a Kelly Blue Book valuation of my Miata as a possible trade-in or outright dealer purchase. Jessie responded. When I told him we were coming in to check out a specific listing, he brought the car over from next door,took her for a test drive and sat down and helped us work out a deal that we were both pleased with. It did take one iteration but we got a good deal. He also made sure the vehicle was detailed and ready to go once we had completed the pages and pages of the sales agreement with Brent. Brent kept it light and helped her decide which financing package to go with and caught a glitch in the first printout so did it over to ensure we got the discount.Overall, the best car buying experience ever.

jone

Feb 18, 2016

Austin Parker did a great job making us feel welcome and connecting with us on a personal level. This made us feel like we were buying from local people like us. He conformed to our style of buying and we appreciated it very much. Thanks Austin and Royal Moore

supreeth

Feb 15, 2016

My wife and I have only superlatives to say about our experiences with Royal Moore and Jason Walraven in particular. We have worked with Jason before and this time was no different. He is amazing to work with. He is probably the antithesis of what many would imagine a car salesperson to be. He gives his customers their space, is not pushy, and his prices cannot be beat! I would highly recommend Jason to anyone who is looking to buy from Royal Moore!

Crissy

Feb 14, 2016

I saw my truck for the first time last week on my way to work sitting up on a rack. I immediately got online to check the price and it wasn't there so I emailed. Within minutes Jason Walraven responded to my email. I emailed him the next day as I drove by again with more questions and he responded immediately. When I stopped by, I dealt with someone else, however Jason heard I'd been in and emailed with an offer I couldn't resist. Jason was friendly and easy to work with. He took time to walk me through all the fun features and options before I left and I drove away in my dream truck. Thank you Jason and Royal Moore Totota.

Wubbajoe3

Feb 14, 2016

Very easy going people and understand financial differences. Austin made our experience awesome. Very friendly and relatable. Didn't try to talke us into anything we weren't comfortable with. :)

Crissy

Feb 14, 2016

I saw my truck for the first time last week on my way to work sitting up on a rack. I immediately got online to check the price and it wasn't there so I emailed. Within minutes Jason Walraven responded to my email. I emailed him the next day as I drove by again with more questions and he responded immediately. When I stopped by, I dealt with someone else, however Jason heard I'd been in and emailed with an offer I couldn't resist. Jason was friendly and easy to work with. He took time to walk me through all the fun features and options before I left and I drove away in my dream truck. Thank you Jason and Royal Moore Totota.

Mythen0

Feb 13, 2016

First time car buyer. We came in looking at a specific car, Donny knew exactly which one we wanted and answered questions to our satisfaction. The wait for processing was expected, but Donny was there to answer questions as they arose. As well as getting to know us on a personal level. I would recommend him to others that need a new car. I also recommend that all buyers do their research. The price was lowered to meet our budget to a reasonable amount.

Best Deal

Feb 12, 2016

The finance department will not work with you over the internet. They want you to come in before committing to an interest rate, press their case for longer terms, worse interest rates and unnecessary add ons such as extended warranty, clear bra and perma plate. The finance person we dealt with also felt it was his place to make derogatory comments about our credit worthiness

ahdh6

Feb 9, 2016

Wasn't sure at first, as we were not overwhelmed with sales people, but then Austin found us and proceeded to assist us with our interest in leasing a Prius.

wafflestk

Feb 8, 2016

I was in a collision and my car was totaled. I had to find a used car. I had purchased at Royal Moore previously and thought I would see what they had available. Michael Heusler assisted me, He asked all the right questions and found me the perfect car. There was no pressure, no gimmicks, It was very comfortable and easy. He is an an honest and helpful associate. He even spent time with me while I waited for my car to be detailed. I will surely return for future purchases and tell my friends and family about the great service,

ptsoldan

Feb 8, 2016

I had just been rear ended on the highway and my car was a total loss. I did some research beforehand and was really interested in the Toyota Prius for the gas mileage. I found one online at Royal Moore.When I arrived at the dealership Michael was outside in mere seconds to greet me practically at my car door :)He guided my wife and I through the in's and out's of the Prius features and Toyota Pre-Owned cars.He was patient through all my questions and wavering to deciding on purchasing.Pam guided us through the finance process and also was very patient through all my questions on coverage and price of upgrades.Before leaving with the vehicle he made certain that I was aware of how to operate the vehicle entirely even using the integrated sound system with Bluetooth.All in all it was a pleasant experience and I would recommend purchasing a vehicle from Royal Moore and specifically from Michael.

danquintero

Feb 6, 2016

Jason helped me find the Tacoma I was looking for. He was quick to respond and found answers to all my questions. I would recommend him to anyone.

happy_happy

Feb 1, 2016

Jason gave me a good price and Jessie showed me the car and finished up the paper work. Pam did all financial paper works. I had very good experience with them.

happy 1

Feb 1, 2016

This was not my first visit to Royal Moore and each experience has been a joy. Not sure if I wanted to buy my current lease vehicle or buy a new one they showed me options that made my choice simple. They were able to put me in a new vehicle and lower my payments to boot. They were also able to get it all done in a very short amount of time .

seantana85

Feb 1, 2016

Jason found us the vehicle that we were looking for, when all the other dealerships couldn't. It was easy, all done by email and he responded very fast. The next 4runner i buy will be from Jason.

PDXRAV4

Feb 1, 2016

I was in the market for a 2016 RAV4 or a Mazda CX5. I worked with Austin and he was very friendly and thorough on showing me the features of the both cars and with his help, I landed on the RAV4. I especially liked like his no pressure attitude and he really seemed genuine about helping me find the perfect car for me. Unfortunately, they didn't have the color I wanted in stock, but amazingly enough, he was able to source one in a weeks time. During the time when I was waiting, Austin was with me every step of the way texting and calling me about the delivery of the vehicle. Once it had arrived, Austin and the sales staff were more and reasonable and accommodating with the price and whole transaction was very comfortable and smooth. I was recommended to come here by a friend and it looks like I will be doing the same for someone else. If you are in the market for a new car, I highly recommend stopping by Royal Moore, and don't forget to talk to Austin!

jpete

Jan 31, 2016

I worked mostly by email with Jason and he was very responsive and very helpful in securing a great Toyota certified vehicle at a great price. When we got to the dealership Jason was right there to welcome us and was helpful, thorough and seemed like the guy you'd want as a next-door neighbor. After the test drive he got us right in with Brent in finance who was thorough, quick and didn't try to tack on unnecessary add ons. This was by far one of the quickest and best dealer experiences I've ever had. Jason and Brent are great to work with and I'd recommend them to anyone!

jpete

Jan 30, 2016

I worked mostly by email with Jason and he was very responsive and very helpful in securing a great Toyota certified vehicle at a great price. When we got to the dealership Jason was right there to welcome us and was helpful, thorough and seemed like the guy you'd want as a next-door neighbor. After the test drive he got us right in with Brent in finance who was thorough, quick and didn't try to tack on unnecessary add ons. This was by far one of the quickest and best dealer experiences I've ever had. Jason and Brent are great to work with and I'd recommend them to anyone!

ktanner

Jan 29, 2016

From the minute we walked on the lot we were greeted with friendliness and no pressure. Michael showed us some of the RAV4 models they had on the lot and went over all the features and distinctions between the different styles. He was helpful and courteous throughout the whole process. When it turned out the dealership didn't have a model with the exact features we were looking for they were able to obtain one within 24 hours. Pam walked us through all the financing and made everything clear and easy to understand. Overall it was an excellent car-buying experience.

anguyentennis

Jan 28, 2016

Went to buy my very first new car yesterday, and Howard walked me through the entire way. He's a funny guy, and has a lot of great stories. I didn't feel like I was being pressured to buy anything, and I (being a poorer recent college graduate) felt like Howard, and the other staff, genuinely saved me as much money as possible.

mark.organatsolarworld-usa.com

Jan 28, 2016

Mark Smith is a great salesman. He keyed off of what I said and was attentive. He didn't oversell me something I didn't need. A great guy and a pleasure to work with. I recommend him very highly.

Car buyer

Jan 27, 2016

We bought a Corolla LE.. There was no pressure and we were in and out quickly. The service was friendly and we got an excellent deal. Great experience.

Slp1600

Jan 23, 2016

Jessie Polk was a great salesmen, and Brent Arritola the finance guy was also great. The whole experience was smooth and easy. This was the second car I bought from Royal Moore and probably won't be the last.

My New Dragon Whip

Jan 23, 2016

I was looking on line at the Corollas. I found it Love it and made a email inquiry. I made a inquiry too test drive it . SOLD! My salesperson Mark Smith was awesome. He was straight forward no games no BS . He treated me like family. I really appreciated that. He knew what I was looking for and wanted, He made my FIRST car experience awesome! If I could give on a scale of 1 to 10 he would get 12 hands down and Hi 's all around!! If you ever need a car... Get a Toyota go too Royal Moor Toyota New cars in Hillsboro and go see Mark Smith. Pam my finance manager was awesome as well. You wont be sorry! Every one is so nice.

RR

Jan 19, 2016

We were looking for a specific Tacoma. Didnt see it out with the others but Austin knew he had it. Comes back two minutes later and it's still got the plastic wrap on it! When we came into workout the deal, Bill helped get reasonable payment. good people and will recommend.

DCastro

Jan 19, 2016

I approached the dealership with a some reservations due to previous car buying experiences, but was pleasantly surprised with the low pressure environment. Austin Parker was up front about every aspect of the process, very thorough and helpful even after the sale was assured, truly made for a great experience. Safe to say we are very happy with the new Highlander.

Piccolo6

Jan 17, 2016

Michael Heusler made the buying process quick and easy. He was very thorough explaining how to use all of the special features of the car. Would definitely recommend.

Denise1164

Jan 17, 2016

I will not list the sales person, my awful experience was with their finance person, sadly I can't remember his name. While the sales person I was helped by was courteous and willing to show me whatever I asked to see once I was ready to talk financing, the experience went downhill quickly. I have excellent credit so this was not a factor in this review. The finance manager was rude and was interested in only furthering his bottom dollar at my expense. The fact that he was not even willing to show me more than just his estimation of a deal was a quick turn off for me. I asked to see some financing estimates with a fairly reasonable interest rate, one that I knew I could definitely qualify for but he insisted on running a credit report before he would even talk costs with me. I was not about to have a hard hit on my credit report unless I knew what they were willing to do for me, something that Beaverton Toyota was willing to do immediately when I went to them the very next day, I ended up buying my car at Beaverton Toyota instead. Royal Moore permanently lost a customer, the sad truth here is that this would have been our fourth purchase with them. Between my husband and I we have purchased 3 other cars throughout the years. Never again!

ilya

Jan 17, 2016

I'm new to the country so didn't know/have many things. Dispute of that RM staff took their time to sort things out.

mcv

Jan 11, 2016

I was looking for a manual transmission car - hard to find these days. The sales team found one on the lot that had been promised in a trade to another dealership. No problem they said! I took the car home same day! Everyone was incredibly friendly and professional.

Grammasue

Jan 11, 2016

After visiting six dealerships that treated us very rudely and unprofessional, we were overwhelmed when treated professionally and friendly at Royal Moore. Other dealerships around the state need to be trained by Jason and Pam on "great customer service". If your looking for a car go to Royal Motors in Hillsboro. Thanks Jason and Pam for a very pleasant experience in buying a car

Julien

Jan 8, 2016

Most of the negotiation was done online and the price was set before we came to the car dealership.Jason listened to our request, answered promptly our few questions and delivered our car very rapidly.The process was seamless and flawless.Thanks again Jason

24mac24

Jan 5, 2016

This was the best experience I have ever had at a dealership. Brent and Jessie are amazing! If your looking for a car, a great price and great people to work with, this is the place for you!

carperson

Jan 5, 2016

Came for a car on December 31, and was helped very quickly. I liked the price compared to prices our friends received for the same car at another dealership. The process was clear and transparent. We were very satisfied.

toyotabuyer

Jan 4, 2016

We received a quote by email that could not be backed up in person. Granted, the salesperson (Mark) we had emailed with was busy with another customer, but he was aware that we were there, and after some private conversations with the other reps, the other reps were still unsure if they could actually deliver the vehicle as quoted. Very small and shady place--instead of using a computer to check their in-stock inventory, we were driven around what looked like a used car lot (chain-link fenced) in search of the vehicle we had inquired about, waiting inside the car while the salesguy got out to read the stickers on each potential car. Barebones operation with nowhere to sit in the dealership while waiting, and rather unclean. Our salesguy was rather defensive, frequently coughed, and joked about how he normally wears a mask. The most negative part was the manager, who was very disrespectful, mocking and demeaning to both me and my elderly parents when we expressed our frustration. Their attitude was "If we can find that car, then you get to buy it; if we don't, then you can walk away. What's the big deal?" We would have stayed around to find out, but we couldn't bear another minute of his toxicity. Mark--our original contact there--was courteous enough by email and over the phone, but in person he barely glanced at us before exchanging some cryptic words with the salesguy we were working with. He later emailed me to apologize for the experience but also laid blame on us for not having confirmed his availability in advance. Our worst dealership experience ever; felt like a very sad and wasteful way to spend time on a New Year's Eve--driving to the outskirts of town only to find out that the car we were excited about was likely nonexistent and to be treated atrociously.

Grebisz44

Jan 4, 2016

I gave this dealership four stars because of the level of service and ease it was going through trading my car in and finding the right vehicle for me. They didn't try and low ball me on my trade it, they gave me what I asked and helped work with me on what type of used car I could afford.

Happy Campers

Jan 4, 2016

We are very happy with the service we received from Jason. 95% of our business was taken care from home which was really nice. He explained everything he felted we needed to know & made sure we had no other questions. Would recommend Jason to anyone interested in purchasing a Toyota.Bonnie Pittenger

Anexa10

Jan 2, 2016

Donny white did a great job finding ous the right truck. Great guy to find the right one knows what his doing. I would buy another car.

necessaryevil

Jan 2, 2016

Worked with salesman Michael Heusler at Royal Moore Toyota in Hillsboro, Oregon. Michael was knowledgeable explaining the features and operation of hybrids / the Prius. He was very thorough and pleasant. We had purchased a Subaru previously at Royal Moore Subaru across the street and liked their lifetime power train extended warranty that is included at their dealerships at no additional cost. My wife wanted to get a Prius and we wanted to stick to the 2015 gen three closeout models. Pricing was fair especially with the Toyota cash back. Due to her extremely busy work schedule, convenience was more important than driving all over to get the absolute lowest price. After a test drive, the purchase process was straight forward with no "games" involved. This was a cash purchase which may have expedited the experience somewhat.

Rodha

Jan 1, 2016

I got help to buy 2016 Toyota Camry by Donny White he was great helper I will recommend to the people I know best deal and kept their promises

andrea12345

Jan 1, 2016

I had a fantastic experience with my purchase of a 2016 Rav4 Hybrid. Negotiating online with Jason was straight-forward and he was always prompt with his answers to my questions. I showed up at Royal Moore and the car and price were exactly what I expected. The whole process from start to finish was hassle-free and enjoyable. I highly recommend both Jason and Royal Moore!

AA

Dec 31, 2015

I was looking to replace my 2002 Honda, and Toyota has much better deals on new cars this year. I exchanged quite a few emails with Jason, and he was very patient and very helpful. I was going back and forth between a Corolla and a Camry, and he helped me without pushing me in either direction. When I decided I would purchase a Camry, I came in to meet Jason but he was busy so he introduced me to Michael. He really made the sale process go smoothly, and I had a great experience with him. We took the car on a test drive, and Michael spent a great deal of time making sure I understand how the car works and all the different features. Nate helped me get the car at the price I wanted. Michael was very accommodating and never pushed me throughout the process, and I would definitely recommend him.

Retiredguy

Dec 30, 2015

Like doing the internet sales, very nice experience working with Jason.

Holodox

Dec 28, 2015

Traded my Toyota Tacoma in for a new 4Runner, Jason was super helpful and gave me a fair trade in value on my truck. I was able to get a great deal on my new 4Runner and would highly recommend Royal Moore in the future. Thanks again Jason! I love my new 4Runner

Olivertwist7

Dec 28, 2015

Mark Smith, the Manager of Royal Moore Certified Pre-Own or this establishment, had the worst customer service I have ever experienced! He made an appointment with us and guaranteed to have a car ready and waiting for us the next morning. He said he would text us when he had the car and never did. I had to contact him again. He didn't answer the phone professionally either. He went to get the car at the last minute just to find out that another salesman had taken someone else out for a test drive with it...during the time we were supposed to have had it for us to test drive. That person ended up buying it as we sat there. Mark made excuses and said there was nothing he could do and did not respect us or our time. I am thankful we did not buy from them. Dick MacKenzie Ford had much better business practices, sales practices and all around great customer service! I would NEVER do business with this dealership, especially if their management is as bad as this individual was.

Adam

Dec 26, 2015

I bought a RAV4 and received top service from Jason. He is very responsive and professional, and easy to communicate via email, text, and phone call.

Donnywhite

Dec 24, 2015

We would like to compliment a young man named Donnie White! He was very knowledgeable, friendly, helpful, pleasant, and professional, yet very compassionate! He made our new buying car experience fun and less stressful!

surfer

Dec 24, 2015

Very prompt service. Easy atmosphere to do business. Got exactly what we wanted for the price we desired.Recommended if you are serious about buying or just looking. Very competent staff.

Toy Yoda

Dec 22, 2015

I bought my "dream" Tacoma from Jason with just a few emails and a phone call. I wouldn't hesitate to recommend Jason to anyone interested in buying a new car/ truck. Royal Moore's warranty got me in the door and Jason made the entire experience a true plaesure. Jason is both professional, courteous, and best of all, a great sense of humor.

Toy Yoda

Dec 22, 2015

I bought my "dream" Tacoma from Jason with just a few emails and a phone call. I wouldn't hesitate to recommend Jason to anyone interested in buying a new car/ truck. Royal Moore's warranty got me in the door and Jason made the entire experience a true plaesure. Jason is both professional, courteous, and best of all, a great sense of humor.

Jason/Tundra

Dec 21, 2015

I purchased a new Tundra from Royal Moore and the experience was very easy to deal with. I will be back again, and look forward to taking my business to a place that cares about the customer.

Mary

Dec 19, 2015

I have purchased three truck from Royal Moore and the experience keeps getting better. This was the first time I worked with Jason he worked extremely hard to get me the deal I wanted. We spent a lot of time e-mailing back and forth since my time was limited and it was hard for me to come in. When he got the SUV in I went to the dealership and everything he told me he had done he did it was a quick and easy transaction. Jason went over all the options and how everything worked, he was extremely knowledgeable on everything on the SUV.I also worked with Pam in the finance she was very quick and accurate. She gave me all the choices I had for extra package.I have also used the services department for almost 20 year and would not trust anyone else with my truck.If you want a great experience from start to finish you diffidently want to go to Roya Moore

Jookbocks

Dec 19, 2015

I purchased (leased) a 2016 Corolla from Royal Moore. I knew what I wanted and Austin and Bill, on the sales team, set me up and got me in and out quickly. They're both respectful and professional and a pleasure to work with. Pam, in finance, was equally courteous and efficient.

costa90

Dec 15, 2015

I had a great experience buying a new car from here. My family had worked with Jason prior to me purchasing a new car. I had went to see Jason once to discuss what I wanted, then waited a little bit prior to purchasing the car. Overall had a great experience, no hassle and got the car I wanted!

secondtimer

Dec 15, 2015

This is the second car we bought through Jason. Great experience and we wouldn't hesitate to recommend them to family and friends. We were able to get the car we wanted at the price we wanted over the internet. The only time we visited the dealership was to sign the paperwork. So easy and efficient.

costa90

Dec 14, 2015

I had a great experience buying a new car from here. My family had worked with Jason prior to me purchasing a new car. I had went to see Jason once to discuss what I wanted, then waited a little bit prior to purchasing the car. Overall had a great experience, no hassle and got the car I wanted!

Joejoe

Dec 13, 2015

Not pushy very helpfully led us only where we wanted to go. ACted as a friendly adviser. Made our visit and sale feel very comforting.

worth123

Dec 11, 2015

Austin is very knowledgeable of the Toyota line-up. This is our third purchase from Royal Moore and will be back for the next car or truck.

aaavalon

Dec 10, 2015

Went to Royal Moore just to check out how they did things. As we pulled in Luis came outside and greeted us. When we sat down to tell them what we wanted, they gave us a price that was crazy low. We went there to buy a new 2015 Avalon for about 30k. They offered us 27k!!! Plus a 20-year 200k power train warranty. Luis and Bill were very easy to work with and fun. I find it crazy why everyone doesn't buy their car from here.

maxwell

Dec 10, 2015

Great overall experience. Jason helped us reserve a new car and gave us a great price for our trade in. We showed up when the car was delivered and finished the paperwork in about an hour. No hassles at all!!!!

Sue and Al

Dec 7, 2015

We had a great experience buying a 2015 Corolla from Royal Moore. The whole process went very smoothly and quickly. Bill and Luis were very helpful. I highly recommend them.

bjb

Dec 7, 2015

I give Jessie high marks for working so hard to make car buying a positive experience for me. I willrecommend this dealership to friends.

Althea

Dec 2, 2015

We have bought two vehicles in the last 3 years from Doug. He his honest, fair and no bull. We will buy are next car here. Thanks Doug

rae

Nov 30, 2015

Thanks Mark Smith for your patience and do diligence to get us into our new Rav 4. Our new vehicle is comfortable and fun to drive.

Shanthi*90

Nov 29, 2015

I was in Royal Moore Toyota for test drive of hybrid cars. I am happy about the service and it was all quick and fast. I was told about every functionality while taking a test drive. Description and comparison with other cars by an employee helped In making quick and right choice. And I was given genuine discounts I believe.

Lasalcarter

Nov 29, 2015

Austin was easy to work with, friendly. Low pressure. I would work with him and this dealership again. The deal was smooth and did not take long.

Nanapapa

Nov 16, 2015

I could not be happier with the service we had from Michael looking and and buying our Toyota Corolla. He answered all our questions and we never felt any pressure to buy. He has everything you would want in a sales. Nate, the manager was also pleasant, knowledgeable, helpful and timely with the paperwork and options regarding warrantys. Brent, the business manager had usome in and out in no time yet taking the time to go over our paperwork. A process I have always dreaded in the past was very pleasant and we will always go there in the future!! Do yourself a favor and make an appointment with Michael Heusler.

Islandboy

Nov 16, 2015

Where do I even begin?...couple of months ago, I purchased a 2015 Tacoma and life was grand!...A month into my purchase a produce truck hit me in the from passenger side which caused major damage so I had to deal with totaling the vehicle which was devastating to me. After I settled with the insurance company I came back to Royal Moore and told them about my situation which they were very sympathetic and caring. I told him I wanted to get another Tacoma certain color and year(2016) which they told me that it will take a couple of days to get here but they would be more than willing to provide me with a loaner until my new Tacoma came in. What service! when my 2016 Tacoma finally KMan it's like Jessie and Pam did not miss a beat. Their customer service was amazing. Coming from the hospitality industry I know what it takes to keep customers coming back and that's what Jessie and Pam did for me. From here on out, they will forever have a loyal customer.

snj

Nov 15, 2015

Michael spent a lot of additional time with me to make sure I knew how everything worked. I've heard all of the horror stories from friends and co-workers regarding how hard it was to be taken seriously as a potential buyer as a single woman coming in on their own. I appreciate that I did not have to deal with any of that type of attitude at all.Sure wish there was a way to speed up the waiting for the paperwork process though. It became a very long day

puntalan

Nov 14, 2015

Austin was immediately friendly and informative from the moment we drove up. Typically, I don't like being swarmed on by salespersons at car dealerships, but Austin was low key in his approach and his professional, personal touch was done with tact. Definitely would recommend this dealership and Austin as far as a place to look for car buying.

rj11

Nov 12, 2015

We were well treated and Austin did a great job! He made sure that we got the price we wanted and were schooled in how everything operated.

mhoid1313

Nov 9, 2015

I'm 60 years old and I have to say that was the best experience I ever had buying a new vehicle.I would not hesitate to recommend Jason Walraven to friends or family. Thank you Royal Moore.

ikesays

Nov 7, 2015

I have been getting my 2000 Tacoma serviced at Royal Moore for years. I did my own oil and little items but had the timing belt and the only break down (starter) done by the dealership. They always met the quote that they gave me and never tried to gouge me. Now I have bought a new Tacoma via their Internet salesman, Jason Walraven, nice guy and no gimmicks. One of the easiest truck buys I have made.

Dawsonb7

Nov 7, 2015

I could not say enough good things about this dealership. Austin is great! He really wants a good deal for ya. Go see them for a deal. You will not be disappointed.

ikesays

Nov 6, 2015

I bought new '16 Tacoma through Jason, we accomplished the deal mainly with a few emails. Jason quoted me the price, I accepted and all we had to do was wait for it to arrive at the dealership. Everything was as ordered. One of the easiest truck buys I've had.

Personable4567

Nov 4, 2015

Internet sales experience was very easy. Jason inform me of the price for the vehicle but he was not going to be at the dealership on the day that we came in to pick up the car. He advised me that I would be talking to Nathan. When we arrived at the dealership we were greeted by Nathan who handed us off to Luis. Later Nathan presented us with the price that was different than what Jason had told us. Apparently the car had a few added items that wasn't disclosed to me. Nathan was very accommodating and was able to still sell me the car for the price that Jason head what quoted. Luis was very helpful and went out of his way to explain how each of the accessories in the car worked. We rate Luis very high in his courteousness politeness and helpfulness.

Teebs

Nov 4, 2015

Austin gave prompt friendly service. He wasn't afraid to get a little goofy to make the experience less boring. Beat the price quoted Beaverton Toyota.

Carguy

Nov 2, 2015

I went to royal Moore for my service work and I met a man name Jessie he was so professional and hard working. He answerd all my questions that I had and I ended up leaving in a brand new car. Thank you Jessie anyone that is looking for a car go to Royal Moore Toyota and ask for Jessie

Me

Nov 2, 2015

Excellent service really liked the people very helpful got me the car I wanted at the price I needed I would recommend them to others nice place and fast with the service

Very Happy New Prius Owner

Oct 31, 2015

This is the 4th new vehicle we've bought at Royal Moore Toyota. I highly recommend them to everyone! We check out other places, but always end up back at Royal Moore. They are so very kind and helpful! We got a great deal, without any pressure or hassle. Austin gave lots of info, to help us decide which car to get, so we felt confident we bought the right car for us. The honesty and friendliness had us still smiling as we drove off in our prefect new car.

Happy Driver

Oct 30, 2015

This is the second new vehicle we have purchased from Royal Moore Toyota; we have had excellent service and pleasant purchase experiences. Michael Heusler, our most recent sales representative, was very knowledgeable about the vehicles we we looking at. When we finally made our choice, late on a on Sunday afternoon, he expedited the paper work and car preparation, and we left the dealership still impressed with attention to detail shown by everyone there.

Toyotaguy

Oct 29, 2015

Austin was a good guy, and the highlight of the experience. Not impressed with anything after. Doubtful I will go back, but maybe I just caught them on a bad day. Austin was good to work with, but the sales guy running to the manager for negotiations was irritating and an archaic system, a waste of time. My desires for financing were not communicated to the finance manager, which resulted in wasted time and incorrect paperwork. Car was not ready to go at time of delivery with 3 plus hours of lead time.

New Tundra

Oct 29, 2015

Very good experience, low key. Traded in my 4-Runner, felt I was fairly treated on trade and final price. If the salesperson Hank Williams, could not answer a question, he went and got the answer. Also I started taking my 4-runner to Royal Moore's service department a few years ago, Lisa Smith has helped us in the past and this time was a great help getting some after purchase items put on the new Tundra. Again low key family dealership. Pam Nowling, finance, again easy to deal with, needed them to hold my check a few days while I obtained the cash from my brokage account. I would recommend.

Escudero.yaneli

Oct 28, 2015

I would say I had a more than excellent experience car shopping with my car sales associate Austin Parker. He was very nice and helpful and helped me pick out the perfect car for me and I am more than in love with it, it is the apple of my eyes and more.

Fred132

Oct 27, 2015

The experience with this place was amazing, other dealerships were more worried about getting the sale done rather then helping you on getting a good deal on the vehicle. Not this place they actually want to make sure you leave happy and stress free.

old guy

Oct 27, 2015

My salesman, Michael Heusler along with his sales manager did a great, no pressure job. I was particularly impressed with Michael's knowledge of the car and his ability to explain the features. They helped me get a fantastic price for my trade-in and just exactly what I wanted in my new Prius.

MKelly

Oct 26, 2015

Michael, our salesperson, did an excellent job explaining just about every possible feature of the Toyota Highlander. In fact, more than just explain, he demonstrated those features and encouraged me to try them out when I got behind the wheel. By the time the test drive ended, it felt as if I had already owned the car for some time.Additionally, Brent in Finance, helped make the purchase especially smooth.

tacomawhite

Oct 21, 2015

I bought a great 2014 Tacoma recently, Jason was professional and helpful. No uncomfortable hassling, just helpful service. I am a satisfied customer and would recommend this dealership to others.

tacomawhite

Oct 21, 2015

I bought a great 2014 Tacoma recently, Jason was professional and helpful. No uncomfortable hassling, just helpful service. I am a satisfied customer and would recommend this dealership to others.

gjalton

Oct 21, 2015

It was a good and friendly experience.The dealer guided me to a good car. I would recommend this dealership to my friends and family.

Switty

Oct 18, 2015

This was the most pleasant car buying experience that I've ever had. I had done my research, knew what I wanted and what a reasonable price was for my new Highlander. I went in told the salesman what I wanted and where I expected my payment and financing to be and they made it happen.

al Jean91

Oct 16, 2015

I was out of town when my husband initially connected with Jason regarding the purchase of a new Prius. We had done our online research and made an appointment to "shop talk" the next day with Mark. Mark was outstanding in every way--answered all our questions in a straight-forward fashion, made the test drive pleasurable yet explained all of the car's pertinent functions concisely and conveyed upgrade information in a non-pressure manner. His upbeat, energetic personality and great sense of humor made the purchase, from start to finish, pleasureable. Pam was also great in the finance department. It was relatively quick and all of the details of our agreement well explained. It was the end of the day and she was friendly and energetic.Because our purchase concluded at the end of Sunday, I needed to return the following Wed. to pick up floor mats.(they were available for pick-up Monday, but I had to work!) When I drove into the service area, the salesman was friendly and prompt with delivery of my mats. Perhaps one small area where service could really have received an outstanding from me, would have been the service man carrying the bulky mats to the car and laying them out, along with the cargo mat. Just a suggestion...My husband and I are super pleased with our purchase and the excellent service we received.Thank you so much!Lynne Gehm

S.H.

Oct 16, 2015

It was very close to the end of the day when we dropped in at Royal Moore. We were aware of the time when we went and our plan was to just ask a few simple and general questions for the time being and come back during the business hours. Jessie Polk helped answering our questions and after we became interested in a deal and ended up staying much longer and later, Jessie maintained to treat the visit just as if it were a visit happening during earlier business hoursstill being friendly, pleasant, informative, and patientthings you would not expect of anyone who is working after his hours and things you would not impose on yourself in the same situation. Also, the entire process was clearly informative but never persuasive at any point, which made it an absolutely stress-free and positive purchasing experience.

Retired guy

Oct 14, 2015

It was a very positive experience buying my new Tundra. Staff that I dealt with was very pleasant. Austin explained all the features of my new vehicle and answering any questions I had.

Paul & A

Oct 13, 2015

We visited Royal Moore dealership looking for a Scion near the end of the day. Austin Parker greeted us and brought one out for our test drive. We took our time for a longer drive. Friendly experience.(Contacted two other Scion dealers: One took several days to get back with me. The other one didn't care much and also failed to return my call for further info.)Note: Didn't rate quality of work because it was not a repair.

Martin2

Oct 11, 2015

Every single person we talked to worked with us to get us the best price on our car. They were very friendly and didn't push anything on us.

Bigguncannon

Oct 11, 2015

The lease on our old car was coming to an end and we had very tight finance requirements for another car. We just told Jason what we needed and within a week he had us in our new car. We have another car we will trade in next year and we will most definitely be back. This is how car buying should be.

guys

Oct 5, 2015

I bought a used Hyundai.We had a lot of fun banter and good conversation with our salesguy, Austin. I was basically looking to get in, test drive the car I found online, buy it, and get out. There was no ridiculously long wait, and I think we got a (fairly) good value for our money. Pam found me a loan with a super-low interest rate at a price per month I can afford.My parents have bought 3 new cars at Royal Moore Subaru over the years, and continue to be impressed by them.

adrienne

Oct 4, 2015

Austin Parker was educated and savy to my particular needs. I found courtesy,info and a great sense of humor. My entire experience was excellent.

Nanet2015

Oct 4, 2015

Hank L. William was excellent in assisting me with my new purchase. He took the time to explain my truck, and also introduced me to the service department. He was the friendliest salesman there in my opinion.

ripopov

Oct 2, 2015

Did a small research on local prices before buying. Here I get the best one, saved some cash to celebrate the buying of new car.Sales representative, Luis, was a nice guy to speak with, he shown me everything in the vehicle and we did a small testdrive.Overall, I think it's a nice place to go for a new car, just be prepared and learn the prices all around.

babykins529

Oct 2, 2015

I serviced my previous Scion at Royal Moore Toyota Scion, and had nothing but great experiences, so naturally, when it was time to get a new Scion, I went to them. Hank made sure I was well taken care of. There was NEVER any pressure, and you could tell he truly cared that I found the right car at the right price that would work for me. This day was a pivotal moment in my life (getting a divorce, buying my first new car all on my own), and Hank was there guiding me each step of the way. Bill, of course was a rock star too, checking in, making sure I was happy with my new Scion, and then I can't not mention Doug, the magic man, who worked with me on my financing, and made sure I walked away satisfied with my trade in and payments. Thank you to all who helped me get my life back at Royal Moore Toyota Scion. I will be stopping in to say HI when I get my Scion serviced!!

BaileyJ

Sep 30, 2015

Great experience. Walk in for a browse, actually found what we were looking for. Hank was kind, generous, and worked his tail off. Will be staying in touch with him for this vehicle and possible future. Financing and sign off was easy. Hank did a heck of a job getting the Tacoma properly prepped for us. Thanks again!

Vickster

Sep 30, 2015

I went in on Labor Day after going to Ron Tonkin and Broadway and searching on the Internet. I was tired of all the sales pitches. I was initially greeted and helped by a sales associate who ended up being a complete condescending jerk who brushed me off as soon as we got back to the lot from a test drive. I was handed off and greeted by Jessie Polk, who ended up being the most nicest sales associate. He provided me with all the information I needed about the Prius V2 I needed. A couple hours later, I drove off the lot with my new Prius V. I was very happy about the price as it was the lowest compared to everyone else's. Jessie was awesome. I commend him for recuperating a disasterous buying experience to a very pleasant one.

Travelingman45

Sep 28, 2015

My daughter was undecided between Honda and Toyota, we met Austin when we drove in. I asked him some questions purposely trying to see if I was going to get BS answers. Austin exceeded all expectations I had and helped my daughter Browse several Civics, Accords and Corollas. We ended up going with a new Corolla and the piece of mind with the 20yr 200k mile power train warranty. thanks Austin!

sparky642

Sep 21, 2015

We were rear ended in our previous Toyota and it was totaled by the insurance. We wanted to find a similar replacement. The folks at Royal Moore did not have exactly what we were looking for in stock, but they were able to find it within a couple of days and even better were able to match the best price I could find online! This was our 2nd new car purchase from Royal Moore and the sales service was excellent both times. I highly recommend them, they will treat you right!

Edmunson711

Sep 16, 2015

Although I didn't purchase my car here... because I'm super picky, and they simply didn't have exactly what I was looking for.. I wanted to write this review, because I was still impressed with this dealership. There weren't many places I car searched that were friendly and seemed to genuinely care about me, but this place did! Jessie is who was helping me, and he did all that I could to find me the car I was looking for and have it fit my budget. We went for a test drive and I thoroughly enjoyed talking with him. I told him today that I found the exact car I was looking for and he was happy for me! That's what it's all about. This place just wants to make sure their customers are happy, and they will do everything in their power to ensure that this happens.

haleyjones96

Sep 16, 2015

I went in very discouraged, this place was the last place I went after a long day of car searching. But thanks to Jessie, I found the car of my dreams for a great price. He had so much patience ( he had to run around looking for certain cars a lot) and also great customer service. My dad and him got along quite well. Thank you for making it a great experience!

trang

Sep 12, 2015

I had appointment with Jason, but when i came he was busy with another customer, so Michael came asked me if I needed help. Jason is a nice person. Although he could not help me but when he knew i decided to buy a car he came and shook my hands with his smile. Michael Heusler is a excellent salesman. He is friendly and patient with me. He explained to me everything about the car. He wanted to make sure I have a knowledge for what I was buying. He also helped me with the paperworks. I am very happy with your service.Thanks to you a lot Michael.

Sam

Sep 9, 2015

The staff at Royal Moore was amazing! I went in there with a vehicle already in mind, and they did not have it on the lot. Rather than try to sell me something else the staff worked extremely hard to get me exactly what I wanted. I now own my dream truck thanks to them. My salesman was Jessie and he was very professional and did a great job of helping me through the buying process. When it came to finance Pam helped me and was very good about explaining everything so I would understand, as well as walking me through all the additional options I may or may not need. Overall it was a great experience and I have already referred friends. I will only buy at Royal Moore in the future!

Drive13

Sep 8, 2015

Austin showed us the car and took us out on a test drive. He also explained the operation of the car and the functionality very well. Pam listened to our suggestions and helped us get a very good financing rate. She gave us time to explain and finish the paperwork.

RAVraver2015

Sep 7, 2015

After a long new car search and a very frustrating local Damerow Ford experience, I returned to Toyota & am very pleased with the whole process.

JCPC

Sep 3, 2015

I contacted Jason via their E Quote tab. We were not able to be there until 6:30 that night. Jason was there waiting for us. He stayed with us through the whole process, even after closing. They had the best price for the new auto we wanted in the Greater Portland Area.

Nsdenstricker7

Aug 29, 2015

I thought it was a great place to go to buy my first vehicle. Jason was very interested in what I wanted and made all my options very clear and understanding so I could decide what was best for me.

miton1229

Aug 28, 2015

friendly and willing to help. Deadlines were stretched. Our salesman was knowledgeable and easygoing. We found a car in great in great condition. The process was fast.

Judy2929

Aug 27, 2015

Working with Jason and the staff at Royal Moore was a great experience in how to buy a car the easy way. Those dealerships that boast a no haggle price had nothing on Royal Moore. The deal was pretty much done via email and the follow through and ability to stick to the deal when we actually went to buy the truck was amazing! We appreciate Jason and Royal Moore. Thank you.

BJmailbox

Aug 27, 2015

Who would have thought buying a car could be fun? Austin Parker was just great! He was very informed about the Highlander. We traded in our 11 year old Highlander. We never even thought about another vehicle. Austin...thanks for what normally would not have been so pleasant. I would most certainly recommend Austin and Royal Moore Toyota. Bonnie

JG

Aug 25, 2015

Amazingly positive experience. Rick Martin is best sales person I've encountered in 40 years of car-buying. Genuine and kind. Never pushy, never fake. Pam Nowling, business manager, was incredible. Her relaxed, supportive manner made doing the paperwork enjoyable. Chris in the parts department is very friendly and helpful. This dealership has a welcoming, helpful, comfortable environment; I was treated with respect and kindness. Kudos to whomever does the hiring and training!

susan357

Aug 25, 2015

Friendly and prompt; listened to my needs and got me the price I asked for on a lease vehicle. I got a better vehicle than I was expecting and didn't feel pressured along the way. Leah was great and answered all my questions.

tljmbch

Aug 24, 2015

I gave RM a low rating after my purchase. two of the things I was not happy with was the cost of the "pulse" $400 to make the brake lights flash. And the anti-theft was too much. These are both optional, but already on the car. (not quite sure how that works) Anyway,After RM read my review they responded by explaining that these were optional, and if I wanted I could call and have them removed. So I called, and they scheduled a time for me to bring my truck in to have these changes made. But another person from RM called me back and explained that because I didn't take care of this at the time of the sale that it would not be done and not to bring the the truck in. I tried to explain to him the details of what had been worked out, but was not making much head way. So out of frustration, I said I was bringing the truck in with the paperwork and hung up the phone. He called me right back and started in on my for hanging up on him. Among other things he called me a "punk" , and also said that if I came in there with an attitude then "someone would be in my face". WOW! Hows that for great customer service. Then I got another call from the same person, who at first pretended to be someone else, telling me not to bring the car in and also that for future service I was to take my truck to a different dealership. Sounds like RM has disowned me from the RM family. My contract does allow me out of the anti-theft and they did change their position on that and it will be resolved without bringing the truck in. But as for following through with the offer to remove and credit me back for the pulse, nope, that one they withdrew the offer. I figured they made the offer in hopes of me changing my review. Well, what happened to me did get me to change my review, but not my recommendation not to buy from them. I removed the names of the people from my first review that sold me the car, in fact Jessie was the only good part of my whole experience there. He had nothing to do with this. I don't have the name of the person that called me, and after the first call he never gave his name.

Vj

Aug 23, 2015

Austin Parker was very humble, helpful and knowldegable. Made our decision easy and simple to enable a purchase. We bought the best car, a toyota again. Now the 5th Toyota for me. Thank you and appreciate the professional dealership. Vijay Shankar

pixleyyy

Aug 23, 2015

We rolled in right before closing time and Austin helped us out right away. We identified the vehicle we wanted and started negotiations. I hate that part but we got through it fairly quickly. The part that took forever was the paperwork. It took a total of 2 hours to get it all done, which seemed really slow because we were the only customers left. All the employees we worked with were friendly and helpful.

AllieB

Aug 22, 2015

I was not looking forward to car shopping and was very fortunate to have Michael Heusler assist me in finding the car I needed. Michael was very responsive to my preferences and needs and I ended up buying a new car that day. When the purchase was settled, Michael patiently went through the car capabilities so I was familiar with all aspects. He set up bluetooth for me and went through all of the apps I had available. I appreciated all of his time and willingness to make sure I was happy with my purchase. I would certainly recommend Michael Heusler to any friends interested in purchasing a car.

pradeep

Aug 19, 2015

I bought a used Honda civic through the sales person Austin Parker, a very nice gentleman with attitude to find the car you want. In other words, simply a very FRIENDLY SALESMAN. Lot better than the salesman that I met before in others dealerships. He is the only reason for me buying the car from that dealership. The whole experience from the time we landed into dealership and drove the car home was just amazing!I am in process of going to him for another car for my spouse.

kgamom

Aug 18, 2015

Jason was great to work with. He was very responsive and answered all my questions promptly. Would definitely purchase via the internet and with Jason again. Great transaction from start to finish!

kgamom

Aug 18, 2015

Had a great purchase experience with Jason. He was very responsive to all my inquiries and made the buying of my new car easy. Very satisfied with the whole transaction from start to finish.

jctac9615

Aug 17, 2015

This was my first experience with buying a new or used vehicle from a dealership. I was looking to replace my 96 Tacoma with a newer model. Austin was very helpful in showing me the options available with the Tacoma, during the test drive, and setting up the bluetooth connectivity with the phone. He was very receptive to what I was looking for in a truck so I would not be disappointed. I felt no pressure and everyone was very helpful throughout the experience and they allowed me the time to evaluate all the information regarding price and terms of the purchase. Pam was very helpful in reviewing the paperwork with me, as well as addressing any questions I had. I would recommend visiting Royal Moore Toyota/Scion as I felt they worked with me throughout the entire process.

Deb1965

Aug 17, 2015

Had a great experience working with Michael, Nate and Pat. All went fairly smoothly. Had to wait a bit longer than would have liked on detailing. Michael was patient and spent as much time as needed going over all the features of the vehicle and did not want us to leave until we were sure he had answered all questions. Financing went smoothly and very fast. Our only complaint would be the amount of time we had to wait for the new car to be detailed, apparently they were very busy on the day we purchased the vehicle. However, we would buy a car there again.

PSTacoma15

Aug 16, 2015

I went into the dealership looking to test drive a new 2015 Tacoma. Within 5 seconds my salesman came out to greet me; His name was Austin Parker. He was very interested in finding out how he could best serve me and was happy to let me test drive my new Tacoma. He was very knowledgeable with the Truck options and understood what I was looking for. The experience was low pressure. The dealership appraised my trade in and offered me a very good price - More than what I was expecting to be honest. Austin and the Sales manager, wanted my business and made me their best offer quickly without wasting my time. Pam took care of the financials, and I drove home a happy new truck owner and a solid experience with Royal Moore Toyota. I recommend that you go in and make a deal during their event sale.

Rav Driver

Aug 15, 2015

We don't often buy a car - we drive them for ever. We approached this with some trepidation. We actually were planning on a different make but we stopped at Royal Moore Toyota just to check out the Rav4. Rick Martin ended up helping us. He patiently covered all the details on the three models. We were treated very well.

ceedub

Aug 10, 2015

My wife and I stopped in just to look at a couple of cars. We had decided after a long "thinking about it period" to go ahead a start looking at a number of cars. I've owned at least 4 toyotas in the past and have never had a bad one, so we stopped at the Toyota dealer first. We ended up test driving a Prius and then a Camry Hybrid. Micheal, the saleman was so easy to talk to and explained everything more than once if necessary. So we went in just to look some numbers, and was introduced to Nate Taylor who after a couple of back and forths, gave us what I think was a very good deal. It was overall, probably the best car buying expierence I've ever had. I would recommend them to anyone looking for a Toyota.

Kevinm1

Aug 10, 2015

I'm a small business owner in the same city and being so I expected a high caliper of service. Enter the first salesman who failed miserably and didn't even try to help, I had to cross the street to what I assumed was a different dealer. It was however still Royal Moore. I got the opportunity to meet two sales people that did outstanding, Leah ultimately helped me find exactly what I wanted in an Audi! Leah you were amazing thank you.I drove off the lot a happy man and the smile continued as I rolled my new car around until the next day when it started overheating. I called Ezra who is a sales manager and he didn't hesitate to help in every way possible. Thank you Ezra, you helped turn what would have been a nightmare into continued great experience.I can't timber every ones name that helped that day, the first salesman was bad, the second took me to several different lots attempting to help as much as he could, forgive me for not rendering your name. Also the jovial Broncos fan that pushed the paperwork through I appreciate your time! Dont ever let go of Leah, because in the grand scheme of it all, she made this happen! You all did great, next time I buy I will buy from you!

Islandboy

Aug 9, 2015

Couple of weeks ago, I went in to look at Tacoma's and Jessie Polk came out to ask if I needed any help. I told him that I was in the process of selling my vehicle through craigslist and that when I sold it I'd come back and purchase a Tacoma. Two weeks later, I sold my vehicle and called Jessie who gave me his card the first time I looked at Tacoma's on the lot. He seemed very polite and not a sales person who hounds you. Anyway, I called him and said I'm ready to purchase a vehicle which he asked me a couple of specific questions so that I get the right vehicle that I wanted. Three days later, the Tacoma that I wanted to my specifics was waiting for me right in the front looking "Fly". Went in did the paper work and the staff inside from Jessie to Nate to Pam...they all treated me with respect and kindness which are core values to me. I recommend all of them and commend them on an amazing experience.

G1 RAV4

Aug 9, 2015

experience here at Royal Moore Toyota with Sales executive Austin Parker was Amazing . The time we landed and the way he explained about the vehicle was too good . Also the friendly nature of Austin made us to go for a deal.. Bought the vehicle RAV4 for a good deal ...

KEP

Aug 8, 2015

Jason helped us navigate through the internet buying experience smoothly. We got the car we wanted at the price he quoted us..no surprises. He was excellent in walking us through the vehicle's operation upon delivery.

KDA

Aug 8, 2015

From the time we met Michael until we had a deal with Nate we felt like they were listening to what we were looking for in a vehicle, its price, and the value of our trade-in. We did not experience any pressure. Due to our choice of color, vehicle and our personal schedule for payment we picked up our Sienna at a later date. When we came to take care of the paperwork, payment and pick up our van Michael was very detailed in explaining all the items and technology on the Sienna. He spent multiple hours with us and again was listening to our questions and repeated or gave more detailed information when needed. We left with a smile on our faces as owners of a beautiful, new Sienna XLE.

Mirella01

Aug 8, 2015

I worked with Austin and Bill at the Royal Moor car dealer and they made our experience super easy and smooth, I traded in my highlander for a new 4 runner and was thrilled on how easy they made it for me. :)

KEP

Aug 7, 2015

Jason was terrific. He answered all our questions promptly and with clarity. We got the exact vehicle we were looking for thanks to his efforts.

ehelton

Aug 7, 2015

I had researched the kind of car I wanted and was able to email Jason about it, we schedule an appointment and met and he had exactly what I wanted waiting and ready to go! He took the time to show me all of the little details of the car and how everything worked and even paired my phone for me to the bluetooth. The actual deal making was the fastest my husband and I have ever been able to get through in about 90 minutes we had keys in hand and were driving away! Jason was very friendly and fair. We got a great deal. Thanks, Jason!

Jookbocks

Aug 7, 2015

I worked with Austin, Bill and Brent to acquire a 2015 Highlander. Each were professional and personable. I would recommend this dealership to any of my friends.

nwtk

Aug 4, 2015

Jason stuck with us in finding the exact vehicle we wanted in color and accessories even though it had to be diverted from another dealership. Fast and easy once we got to the dealership. We're going back Friday for additional accessories to be added. Price was better than any other dealer in the region.

JeffR

Aug 3, 2015

Simple, straightforward assistance in selecting a new Corolla. They got us exactly what we wanted in less than a week. Fair price for our trade-in too.

Jennifer

Aug 3, 2015

This dealership still operates like a "mom and pop" place. Rick Martin was super friendly, answered every text message right away and treated me very well. I ordered a hylander and the process was great. I wouldn't go anywhere else to buy a car!

chey

Aug 1, 2015

Austin saw me and my gran daughter pull into the parking lot and was already at the door for us. He was an excellent sales man who has a amazing job that he is well at. I loved the way he was him self and new what i was expecting and helped fit my prices into the car i liked. i suggest u look for,AWESOME AUSTIN!!! GREAT JOB :)

clarence

Jul 28, 2015

Michael was at the door waiting for us when we arived. We had called to see if they had a certain car, they did so we said we would be over shortly. He showed us the car took us on a test drive, we liked the car and than purchased it .

C emp

Jul 25, 2015

Jessie Polk got me a 2015 Toyota Corolla with no down payment and only $300/month payment. I highly suggest this dealership if your looking for a clear and smooth purchase with no chance of getting screwed over. Great service and honest employees.

Joelhorst

Jul 25, 2015

Great selection. Spent the time to find the right car. No back and fourth negotiations. Quick and easy to get in and out. I would recommend to friends and family. I will be back for my next purchase.

D&TParks

Jul 24, 2015

We really like working with Jessie. He was knowledgeable, extremely courteous, and did not pressure us. We went back a couple of times over the course of two weeks, and he was always patient and answered our questions and helped us test drive several different brands. In the end, we got the Maszda 3 because my husband like the tight, sporty feel. \Our only negative was the difficulty he had with customer service getting a credit to his credit card. (We had to put down $500 to get the color and style he wanted, and it took some doing to get that charge off after picking up and paying cash for the car.)

Raphael

Jul 21, 2015

Jason and the team at Royal Moore made my purchase painless and fairly quick. I am pretty happy with my used Avalon.

JenCornell1

Jul 20, 2015

I have purchased two cars from Royal Moore now and would absolutely recommend them to anyone. We bought a new Tundra and Sienna in the last 3 years, and have no remorse. The folks there were upfront, knowledgeable and extremely helpful. It's worth driving the extra mile to do business there! They work hard to satisfy their customers, and they give you a great price without feeling like you need a degree in haggling to get a deal. They aren't pushy either, just 100% helpful across the board from sales to management to financing!

JenCornell1

Jul 20, 2015

I have purchased two cars from Royal Moore now and would absolutely recommend them to anyone. We bought a new Tundra and Sienna in the last 3 years, and have no remorse. The folks there were upfront, knowledgeable and extremely helpful. It's worth driving the extra mile to do business there! They work hard to satisfy their customers, and they give you a great price without feeling like you need a degree in haggling to get a deal. They aren't pushy either, just 100% helpful across the board from sales to management to financing!

GalaxyWolf

Jul 14, 2015

The Guys at Royal Moore Toyota in Hillsboro are some of the best people to work with. Jason Walraven Contacted me when I requested information very quickly, he was always friendly ,courteous and very helpful. He was available to work with me and when our times Clashed a bit he figured out a way to get me through the process quicker. Getting Rick Martin to finish things up while he was busy with other clients. Rick Is also a great Guy I sat with rick and talked with him for a while and he was a joy to talk to. Rick was a great he took me on another test drive he was very pleasant to work With and He saw to my needs. Both These guys I can not say enough good things about. they really work hard for you to get you a great deal. I Really appreciate The Awesome Staff At Royal Moore Toyota I would happily recommend them to anyone looking to get a good deal on a great Car, These guys will do all they can to help you get what you need. I Also Have to Mention Brent Was an exceptional guy as well sat down with me and went over all the paper work answered all my questions and made the process a great experience I just Have to Say thank you guys so much all of you at Royal Moore are Awesome. Thanks Guys for all you did for me and for making the experience One I will never forget. Galaxy L Wolf

GWolf4317

Jul 14, 2015

The Guys at Royal Moore Toyota in Hillsboro are some of the best people to work with. Jason Walraven Contacted me when I requested information very quickly, he was always friendly ,courteous and very helpful. He was available to work with me and when our times Clashed a bit he figured out a way to get me through the process quicker. Getting Rick Martin to finish things up while he was busy with other clients. Rick Is also a great Guy I sat with rick and talked with him for a while and he was a joy to talk to. Rick was a great he took me on another test drive he was very pleasant to work With and He saw to my needs. Both These guys I can not say enough good things about. they really work hard for you to get you a great deal. I Really appreciate The Awesome Staff At Royal Moore Toyota I would happily recommend them to anyone looking to get a good deal on a great Car, These guys will do all they can to help you get what you need. I Also Have to Mention Brent Was an exceptional guy as well sat down with me and went over all the paper work answered all my questions and made the process a great experience I just Have to Say thank you guys so much all of you at Royal Moore are Awesome.Thanks Guys for all you did for me and for making the experience One I will never forget.Galaxy L Wolf

billfromorenco

Jul 13, 2015

We had talked about replacing my 1998 Honda. We stopped in at Royal Moore, were greeted by Michael, who patiently answered all of our questions. Even though we were just shopping and not planning to buy, with Michael's help we ended up driving home a new Prius V.The experience was pleasant and we felt like we got a good deal on our car.All of the staff we worked with were very courteous and professional, and we did not feel any pressure during the process.

PDXDude

Jul 11, 2015

Inquiry and all discussion about vehicles, options and pricing handled easily via email. Better price/trade allowance than other Toyota dealers so I would call Jason at Royal Moore first for my next car purchase, even though they are not the closest dealer to me. Worth the extra 15 min drive. Have not brought the car in for service yet, so cannot comment on the service department.

lilly27

Jul 11, 2015

I was in the market for a new small car I had never bought a car before and I did not know what to expect. I was lucky to have found Jason and the experience was great. Had a new car in my garage in no time . It was during the heat wave and did it all on the internet Many Thanks to a salemen that cared.

Mel R.

Jul 2, 2015

I had visited dealerships from Vancouver to Salem in search of my dream vehicle, and didn't realize the place I should have visited first was in my own back yard (Hillsboro). I worked with Leah Dressler, who was very intuitive and understanding of my vehicle wants/needs and affordability. She made the experience relaxing and fun, matched me with my dream vehicle and I couldn't be happier! I also had the pleasure of working with Nate & Brent, between the three they made it all happen. I highly recommend Royal Moore and their great crew!

godsnumber1

Jul 1, 2015

Golden Team; Jessie and Nick did a great job taking care of my car issues and scheduling me around my work schedule. Toyota breeds Rockstars!

Bobbie1234

Jun 29, 2015

Worked with Austin, he helped me find the perfect rav 4 for my family. Excellent customer service and very informative. We will be recommending this dealership to others.

sienna

Jun 29, 2015

Michael and Nick did a great job getting us the deal we needed on our Sienna. The staff were knowledgeable and helpful without being pushy.

pmkatiyar

Jun 25, 2015

Its was a good experience with Jason, and he explained everything about the car and its features which helped me to take a call on decision. He was patience while i was thinking about the decisions and making calls to my friends. He helped me to go through the whole process very smoothly. And Brent is an amazing guy to work with. He will take care of all the paperwork and make the purchase a walk in the park.

Kelsey P

Jun 24, 2015

First time car buyer and the sales person Austin Parker was very nice and helpful on the questions I had. Also the whole process was very quick. Pam Nowling in the Finance dept. was also very nice, helpful and quick.

coppedge

Jun 22, 2015

Jason was great to work with and made the experience a very pleasant one. He was very friendly, personable and responsive and made the process as smooth as one could imagine. My wife and I totally appreciated his help in getting us exactly what we wanted and we will return to him when we are ready for our next vehicle. From start to finish, the process of internet inquiry to driving off the lot took less than a week. Thank you Jason!

That truck is mine....

Jun 18, 2015

This is the second car I've purchased from Royal Moore - while they are the "small guys" in the area, I definitely prefer them!! Internet experience was extremely positive -- I had very specific requirements for the Tacoma I wanted and Jason located the exact one. During the process, he kept me updated on the build and delivery status electronically -- very low touch process for me. A big value for someone who is busy. Finally, the service dept at RM is straight forward and gets the job done quickly and correctly. Couldn't ask for more.

dianne13

Jun 12, 2015

We traded our Sienna mini-van for a small SUV several years ago, and had missed the mini-van ever since. We recently moved to this area and decided to stop by to see what our local Toyota dealership had to offer. Mark Smith was our sales person; he was friendly, helpful and knowledgable. After a brief conversation, he showed us the perfect van! Then, the dreaded negotiations started. Much to our surprise, the experience was wonderful - not at all the intense process we had anticipated. We went back & forth a few times and, before we knew it, we were signing the paperwork - happy & smiling. My husband & I agree that this was the best car buying experience we have ever had. We highly recommend Mark, Pam, and the Royal Moore dealership, and look forward to working with them in the future.

nmartinez17

Jun 8, 2015

My girlfriend and I wanted to check out 4Runner's so we stopped by. Austin was the first one to greet us upon exiting our vehicle and right away he was kind and courteous. He asked us what we were looking for, we told him and he took the reigns. He took us down to the certified lot and it was there that we found the perfect vehicle. Throughout the whole process starting with the first meet and greet, Austin had what it takes. Although he is new to the car selling world, he did a great job getting us answers even if he didn't have them. He was not pushy and didn't make our experience stressful. We had no intention of buying, but Austin and Bill made sure we had everything we wanted plus more. We thank you for all your hard work and perseverance. We absolutely love our 4Runner!!

Christine

Jun 8, 2015

Michael Heusler did a fantastic job helping me find the perfect vehicle. He showed me several suv's and gave me all the specifications so I could compare each vehicle. It was the best car buying experience I ever had, no pressure and very, very informative. I am so happy with my purchase and will be looking for Michael when I'm need of another car! Thank you so much Michael!!! Pam was also great and drew up my paperwork quickly, thank you Pam!

MickF

Jun 3, 2015

Jason Walraven at Royal Moore Toyota provided a unique and superb sales technique. Communications were quick, informative, very fair price. Great experience.

Mickster

Jun 3, 2015

Jason Walraven did a wonderful job. Offered a great price, his communication was prompt and helpful. This mode of sales (E-sale) was by far the best car buying experience we have ever had. Allowed us to do research to determine proper pricing, options, etc., without the pressure. Jason did not have the car we wanted, so he found one for us and let us know when it would be in. Very fair trade-in prices as well. Very personable, knowledgeable. Thanks!!

Ladybuglove

Jun 1, 2015

Knew what I wanted......& the terms I was wanting them for......pretty much got exactly what I wanted........paid a little more than I wanted too, but still extremely happy!!!

eliasonb

Jun 1, 2015

We worked with Michael Heusler and it was great. Not only did we get exactly what we wanted at a great price, but he spent most of the day with us, teaching us about the car and fully informing us on everything. He really cares about what people are looking for, he believes in the quality of the cars he sells and this helps to you to feel at ease and trust you are making a great choice. He went the extra mile for us and we give him the highest rating. Go see Michael Heusler at Royal Moore, it's a great experience!

hybrid fan

May 27, 2015

Loved my car buying experience - quick (less than 90 minutes total), straight forward and stress free. Jason understood how I wanted to communicate (texts and emails) and worked with me on getting the right car at the right price.

Robbinkp

May 27, 2015

and it's a great little car. What impressed me the most was the buying experience. It was easy, great people to work with, and didn't take nearly as long as I thought. I've had some experiences buying a car that were not favorable, but Royal Moore is by far the best place in our area to buy a car. Yes, I would and will recommend them.

Robbinkp

May 27, 2015

Wonderful buying experience, and I would recommend this dealership to others. Thanks everyone who helped me with my Toyota. It's a great little car.

TSL

May 23, 2015

We purchased a Toyota Highlander from Royal Moore Toyota.We found Leah Dressler in sales to be excellent to work with, very good at answering questions, taking all the time we needed to figure out what we wanted and what would work best for us. Not at all pushy. We took several weeks to make a decision.Nate in sales / finance was also very helpful. We worked with him on agreeing a price. We felt he was fair and straightforward and likewise not pushy.We were not impressed at all with Pan Nowling in finance. Felt she was pushy in trying to making us buy extended warranty stuff we did not want. Definitely took one star off our overall rating for this.

Redwingsnancy123

May 22, 2015

Just purchased a 2015 Toyota Highlander and couldn't be happier with the car and service from ROYAL MOORE Toyota. Michael was so incredibly helpful and clued us in to just about every feature the car had--extremely friendly and knowledgeable! Thank you so much Royal Moore for making car shopping not a hassle, but a fun experience!

Erica

May 20, 2015

I am so pleased about my purchase! Wouldn't have asked for better people to help us achieve our goals! Thank you so much!!! We definitely will be going back.

scubaruskier

May 14, 2015

Jason made the process easy. And helped win back our business after a few previous purchases from other Royal Moore Dealers fell through. This is the 4th time buying from Royal Moore and if future purchases go the way this most recent one did, we will be back.

x

May 8, 2015

Jason made the process simple. Negotiated the price entirely through email and then went in to pick up the car. Very easy to work with and not pushy.

buyeroftoyotas

May 6, 2015

have used jason for long drawn out vehicle search and recently a rather rushed search for a new vehicle. He was upfront, prompt, did not beat around the bush, and we came to a vehicle I am very pleased with and feel is worth the cost (much less than sticker price by the way)

NateF

May 5, 2015

Worked with Jason online and at the dealership. He was very helpful, not pushy, and easy to work with. Asked for a price quote online, and he immediately responded with a fair price for the vehicle. One of easiest and most refreshing experiences buying a car.

ErinD

May 4, 2015

I conversed with Jason via email about what I was looking for, and he directed me to the car that would work best for us. He was always very prompt and concise, friendly, but not overbearing. We scheduled a meeting with him the following morning, and drove away with our car that day. We are pretty conscious about making big decisions, but Jason put us at ease and was extremely helpful. I would highly recommend working with him.

Ardnut

May 4, 2015

Jason is great to work with. He responded to our emails, follow up on questions, offered a competitive price and delivered the truck on time with the right optoins. What a suprise, job well done.

hmeyer

May 1, 2015

Leah was so nice and fun to work with. I didn't feel pressured or uncomfortable during the entire experience. She knew what I was looking for in a car and she showed me the ones that would work that we're in my budget. Once I did find the perfect car she was with me during the rest of the process and even messaged me a few days later asking how the car was working out. She went above and beyond my expectation of used car sales men/women.

jaytong

Apr 29, 2015

Michael was the best in searching for my very first car. He was extremely polite, friendly and knowledgeable! For those who are searching for a new vehicle, I strongly recommend him to be your guy to look for the perfect ride!

Leaper

Apr 24, 2015

We purchased a new Denali XL from Jason and the experience from start to finish was superb. He was very knowledgeable about all the miscellaneous items that goes with the vehicle and gave his recommendations. The vehicle was on back-order due to the factory and wasn't going to be available for 10 weeks but Jason kept us informed weekly of the progress with our vehicle. Once our vehicle arrived, we were extremely happy with all the options Jason recommended and the service by his associates at Royal Moore were fantastic. That includes education about the vehicle, financing, warranty recommendation, etc. I would recommend anyone to Jason & the staff at Royal Moore for their next car purchase. Jeff

NY

Apr 22, 2015

Jason proved to be a technically detailed and highly responsive salesman, professionalism across the board. I will contact him in the future when our need for another vehicle arises.

NY

Apr 21, 2015

Jason provided excellent service throughout our online interactions and tentative agreement, then followed through with an in person 90 minute transaction completion. I will contact Jason when it is time for us to purchase another vehicle. The included Royal Moore 20/200K drivetrain warranty and sending us out the door with a full tank of gas certainly bolstered our belief in RM customer commitment.

garbul

Apr 19, 2015

Good experience all the way around. Friendly staff. Greeted warmly. Nice working with Mark. He showed patience during all the discussion about price, term of loan, and extended warranty.

mhill9777

Apr 18, 2015

Went in for a used car and are salesman Mark was very helpful. He made the experience pleasant and wasn't pushy. He was friendly and didn't try to persuade us on making a decision. This was our second experience with a dealership and i can easily say that it was far better than our first visit. I would recommend this dealership for anyone looking. If we get another car i will make sure to look at Royal Moore first.

Sarah

Apr 17, 2015

Came here knowing exactly what we were looking for, and Mike was able to help us find just what we wanted (and get through all the paperwork in a (relatively) short time). In and out and on the road- just what I wanted! Not overly pushy or salesy- I'd recommend Royal Moore to anyone looking for a new or used car- even if you don't know exactly what you're looking for.

Guido

Apr 12, 2015

Had a great experience helping my daughter buy a brand new toyota corolla. The salesman was not overbearing at all and there was no hour long back and forth haggling over price. We discussed pros and cons of used versus new and with a 200k mile/ 20 year drive train warranty it became clear that this car may very well become my daughter's child first car one day.

Richard

Apr 8, 2015

I purchased my second new Tacoma pickup from this dealership and was very pleased once again with the sales team and overall experience. The service department is outstanding and my prior experiences with them helped seal the deal.

Rob

Apr 6, 2015

Mark Smith made our vehicle purchasing experience easy, and pressure free. He let the truck sell itself and never tried pushing us into something we didn't feel comfortable with. He was honest and up front, and helped us find a used Tacoma, that we're sure will last us years to come .

Manriquez, jose02a

Apr 6, 2015

They did a awesome job from the time I got there till the time I left. They helped me get the truck I wanted I left super happy!

Georgi L.

Apr 3, 2015

Ed has been extremely helpful in my car buying journey. He's been very clear in his communications, answered all my questions promptly, and worked to get me a fair price. The Royal Moore 200k Power Train Warranty made it an easy decision to buy from Royal Moore.

Eliz2986

Mar 31, 2015

I've been in a few times in the last 6 months to look at cars. I knew I needed a new car, but wasn't sure what I wanted. The whole time I have worked with Patrick. He has been so patient with me and my sons and is always available, even on his days off. Thanks, Patrick!

sportsislife

Mar 31, 2015

Patrick helped me get the perfect tundra. I was looking for a specific color of interior and exterior. He helped me get the truck I wanted. While the first time I looked at the trucks, the one I wanted wasn't available. He didn't try pressuring me into some other vehicle I didn't want. He found the truck I wanted and delivered it.

Carly

Mar 29, 2015

Jason was great to work with from start to finish. Very prompt and courteous replies via email and when I arrived 30 minutes early to my appointment expecting to wait, he came to assist right away. I felt that Jason was honest and forthright throughout the process and took the time to really listen to what I was looking for. He answered all of my questions easily and quickly. When I questioned the amount I was receiving for my trade-in he explained the reasoning behind it without attempting to beat around the bush. I would certainly work with Jason again, and will recommend him to anyone looking for a new vehicle. Brent was entertaining and great to work with as well. My past experiences with sitting in the finance office of any dealership is never something I'd call enjoyable. With Brent it was different, he was personable and I didn't feel as though he was trying to sell me on any ridiculous warranties or unnecessary upgrades. Both gentlemen seemed to like what they do, and that shows. Neither one made me feel as though they were trying to make a sale, they appeared to genuinely care about my experience. What is not noted is that I was purchasing a Mazda and both Jason and Brent work within the Toyota offices at Royal Moore. My trade-in was a scion.

Carly

Mar 28, 2015

Jason was great to work with from start to finish. Very prompt and courteous replies via email and when I arrived 30 minutes early to my appointment expecting to wait, he came to assist right away. I felt that Jason was honest and forthright throughout the process and took the time to really listen to what I was looking for. He answered all of my questions easily and quickly. When I questioned the amount I was receiving for my trade-in he explained the reasoning behind it without attempting to beat around the bush. I would certainly work with Jason again, and will recommend him to anyone looking for a new vehicle.Brent was entertaining and great to work with as well. My past experiences with sitting in the finance office of any dealership is never something I'd call enjoyable. With Brent it was different, he was personable and I didn't feel as though he was trying to sell me on any ridiculous warranties or unnecessary upgrades. Both gentlemen seemed to like what they do, and that shows. Neither one made me feel as though they were trying to make a sale, they appeared to genuinely care about my experience.What is not noted is that I was purchasing a Mazda and both Jason and Brent work within the Toyota offices at Royal Moore. My trade-in was a scion.

RiRi34

Mar 26, 2015

This buying experience was one of the best I have ever had, and I have had MANY! Because of Mr. Rick Martin and his no-pressure, easy-going personality, I have purchased another Toyota after a seven year hiatus. My previous Toyota purchase (2008) was my ninth one and it was not a pleasant one (different dealer.) I told my friends and family that I was done with Toyota and took my business elsewhere. Because I love the outdoors and want to get off road more, I decided to give Toyota another chance and I'm glad I did. I once again have a vehicle that I know will live up to my expectations. Thank you Rick!!

lola

Mar 24, 2015

We had a very fun stress free experience!! We got the deal we wanted with no fight. I have been telling people this too. Thank you!

mya

Mar 22, 2015

I went to Broadway Toyota before contacting royal Moore. Didn't have a good experience with Broadway. I started off by emailing Jason at royal Moore and he got back to me asap. What I liked was that he didn't push me to give him my phone number. He didn't contact me every day. He patiently waited till I was ready to call. This is hard to find in a dealership in my opinion. I then worked with Patrick when I got to the dealership. He was good too. None of the sales people were as push as the other dealerships. Only downside was the wait time to sign the paperwork. It took forever !

jojo

Mar 22, 2015

Howard Rice is the friendliest, most professional, helpful and nicest car salesman we have ever dealt with in 53 years of purchasing vehicles in 5 different states! When we returned home, we found ourselves talking more about the pleasant experience with Howard then the vehicle sitting out in the garage! We highly recommend if he tries to retire, you triple his salary so he stays as we'll be back, (sorry Howard).Thank You Howard!!Joe & Linda NelsonTigard, OR

Cliff

Mar 21, 2015

Felt very comfortable buying here. We have owned Toyotas in the past and the current one we had was a 2004 Avalon with 313,000 miles (yep that is right). The service at the dealership has always been great and that is what led us to purchase the 2013 Prius. Every Toyota we have owned we have driven well past the 150,000 mile mark so buy used is not an issue.

sloppyjo151

Mar 20, 2015

Rick was very pleasant to deal with. Did not pressure us into buying something we were not interested in and took the time to walk around the used lot while we found the car that suited us. Recommend dealing with Rick and Brent. I will definitely be talking to them again when it comes time to refinance or purchase another vehicle.

ALUrseth

Mar 16, 2015

My husband and I purchased our used car this past weekend. While we are pleased with our purchase, our overall experience with Royal Moore was disappointing. The first issue I had was when we were passed off to another sales person, since Jason was "triple booked", even though we had scheduled with him the day before. That was fine, we enjoyed working with Howard, but the vehicle we had scheduled to test drive wasn't ready, as had been promised. We waited around for a bit, then drove over to the "used" lot with Howard.After the test drive, I noticed that the hood wasn't closing properly, so Howard checked with a technician to see what the problem was. We were told it was a simple fix, but that there was no one at the dealership that day (a Saturday) who could fix it. We were going to have to drive back (over an hour drive), pay for a rental car, and leave the car there a different day.Since we were already buying the car at a reduced price, we didn't push to lower the price a whole lot. However, part of our deal was that the car we were buying be detailed (something I was told was a given), and our current car be lightly cleaned. They vacuumed and washed our current car well, but the car we purchased seemed like it had only been vacuumed inside. There was a ton of grime on the dashboard and center console (something I specifically mentioned, and asked be cleaned off), but it was still there when I drove the car home. There was also a stale/sour smell in the car, but I was going to have to drive back a different time if I wanted them to get it out. As I said, we enjoyed working with Howard, but I wish he or someone else had made sure the things we mentioned were better taken care of. It didn't seem to be a very busy day at the dealership, so the way our concerns were brushed off made me feel that they didn't value our business, since we weren't "high dollar" customers. We were told someone would be in contact with us to schedule getting the hood fixed, but have yet to hear from anyone.I'll be able to get the hood fixed, I've gotten the funky smell mostly out, and I cleaned the grime off the dash myself, so all is not lost; we bought a great car, with low miles, at a good price. However, all these things cost extra if we don't want to make multiple hour+ (one way) trips to have Royal Moore do the work.

Dan

Mar 15, 2015

This is my second vehicle I have purchased from Royal Moore and they have been Great. Louis, Michael and Nate were all great and did a great job of listening to what I wanted in vehicle and made the purchasing of my Toyota Tacoma easy and a pleasure. The service department has been servicing my Highlander since 2007 when I purchased it and they just due a fantastic job every time. Great company throughout. Thanks you!

AH

Mar 10, 2015

Michael did a great job. He presented the cars and what each one offered in terms of what was important to me. He listened well and went out of his way to help me make a decision that was right for me. I did not feel rushed or pressured. He and Nate took the necessary steps to get the model I wanted, in the colors I wanted. And Pam actually made all that final paperwork process a pleasant experience. These guys make a good team. I will recommend Royal Moore to family and friends.

Teresa

Mar 10, 2015

This was my first time purchasing a new vehicle. Mark Smith was so friendly and helpful in answering my questions. He made the whole transaction easy and comfortable. The rest of the Royal Moore staff were also very friendly and gave excellent customer service. I would recommend Royal Moore to my friends and family. Love the car! Teresa

bla bla

Mar 9, 2015

We bought a car.And this happens every day every hour in every state no big deal.We all know the routine that goes with buying or having our car fixed and to be totally honest nothing really worth writing home about.but Howard Rice at Royal Moore Toyota in Hillsboro Oregon, and Lisa in the service department changed all that this is what I would have written home about! Howard was able to listen more than speak, getting an understanding of my needs and not what he wanted to sale me I want you to be happy he was able to deliver more than he promise, and always promise a lot! He was willing to invest his time. Howard was honest, thorough, super friendly, and not only did he take the stress out if buying a vehicle, but actually made it an enjoyable experience for both my wife and I. I should mention that the manager was fantastic as well as the finance guy!My experience at Royal Moore Toyota in Hillsboro Oregon was the very best I have encountered when purchasing a car! Howard Rice was never "pushy" as some I have encountered. He and worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Toyota owner still! Our car is perfect for us! Howard was also able to get us the outside as well as interior colors that I wanted. Very, very happy about that! On previous times when having our other Toyotas serviced Lisa was very helpful and courteous. Again...thank you for a job well done. I am one happy customer!! Thanks!Ron and Pamela Jones Will definitely recommend Toyota

BJ

Mar 7, 2015

The sales staff was very good and knowledgeable. Always greet you at the door. Helped us set up our phone and music.Pam Nowling is very friendly, knowledgeable and efficient.

caseyk

Mar 1, 2015

It was my first time purchasing my own vehicle and it couldn't have gone any better. I went there to look at a Tacoma and I left with a Tacoma. Everyone who helped me that day was very helpful and friendly. The customer service was beyond excellent and I would definitely recommend them to friends and family. Hopefully I can get my dad to trade in a couple older cars and get him something nice from the Royal Moore Toyota family. Big thanks to everyone who helped me out!

hat man

Mar 1, 2015

Michael, was very friendly and helpful. made the entire process easy. He spent all the time needed to learn my new car before I left the dealer ship.

neva

Mar 1, 2015

Hadn't really planned on buying a new car ... just went to check out cars 1 to 2 years old. After looking at two or three cars, we settled on a new Toyota Rav4. I think we got a pretty good price and they gave us a good tradein amount for our old car. Still getting used to all the bells and whistles on it, but I'm sure we'll thoughly enjoy driving this car. It's a new car and have never bought a car thru this dealer before, so can't really rate "quality of work". I have just heard good things about Royal Moore dealership.Howard Rice was so friendly and helpful, I'm sure he's the reason we ended up a "new" car instead of used.

JerMcAlary

Feb 28, 2015

Had a great day car shopping! My wife and I are very pleased with our purchase :) Michael thoroughly explained all of the features and options of the vehicle we chose.

none

Feb 27, 2015

Michael was a wonderful person, always with a correct answer and demo of the feature. Even better, he is a Toyota salesman and we bought a new Subaru. He said he spent a couple hours with the Subaru Manual before we came in so he would be familiar with the car. With all the electronics in a fully load car, that's not easy. No pressure to buy, just a printed quote that they let me take home to do comparison shopping. Everything went smooth! ! The only thing I HATE about the car is the small size of the clock on the dash. I have to put my glasses on to read the dumb thing. Bad - Bad Subaru. Michael - any chance you can get Subaru to change it or bring out a mod??Bill and Sue Ann Brown

mhdfarag

Feb 27, 2015

Jason was totally friendly and direct about the price. We finished all the details over the email. Going there and signing the deal was a piece of cake. I have been to other dealers, I would recommend Royal Moore Toyota.

Wen

Feb 23, 2015

I purchased a Camry, salesman Mark Smith was friendly, He helped me with a phone call even on his day off. I will recommend him.

BetseM

Feb 22, 2015

Jason was professional, friendly, and very easy to work with! Pam made all the paperwork quick and simple. I am loving my 2015 Corolla so far =)

Sandy

Feb 18, 2015

We found our car through carguru. Jason contacted us with further information about the car and we set up a time to meet. I will say that I had requested information on other cars but the other dealers did not respond. We bought a used car - a 2013 VW Jetta TDI - from him. The experience was great. We had been to other dealers checking on this type of car and were given the stereo-typical used car experience. UGH! Jason was up front, fun and pleasant to work with. He made the whole process much easier than we expected. We drove the car and knew immediately it was what we wanted. It was priced very reasonably. The paperwork process was made quick and simple. Each paper was explained clearly and professionally. Even with all the proficiencies, there was a friendly, familiar feeling with everyone we were in contact with. We will definitely come back when it's time for another car!

Cami

Feb 16, 2015

My husband and I were able to work with Jason Walraven over email until we were ready to purchase our new Toyota Tacoma. We went to the dealership to purchase and Jason had us in and out with our new truck in less than 2 hours! He had a great sense of humor which helped make it less stressful for us, because we all know how stressful buying a new car can be! And he made this a quick and worry-free purchase for us. He didn't pressure us into anything we weren't ready for, which in our past experiences has been hard to find in a car salesperson. In another few years when we are ready to purchase yet another car, Jason will be the one we choose to work with at Royal Moore!

Cami

Feb 16, 2015

My husband and I were able to work with Jason Walraven over email until we were ready to purchase our new Toyota Tacoma. We went to the dealership to purchase and Jason had us in and out with our new truck in less than 2 hours! He had a great sense of humor which helped make it less stressful for us, because we all know how stressful buying a new car can be! And he made this a quick and worry-free purchase for us. He didn't pressure us into anything we weren't ready for, which in our past experiences has been hard to find in a car salesperson. In another few years when we are ready to purchase yet another car, Jason will be the one we choose to work with at Royal Moore!

jbgscion

Feb 12, 2015

Thanks so much for helping me purchase my new Scion XB in such a quick manner. Everyone was great and very friendly. Especially Nate Taylor who was very good natured after I came back in from my test drive and told him I just hated this car and didn't want it. ( A joke of corse) Rick was very personable and easy to chat with. Very helpful and concerned there wasn't an automatic for me to drive. He was helpful in setting up the stereo, bluetooth nag etc.Thanks so much! That was great team!Janelle

Holly

Feb 10, 2015

I came in looking for a first car payment and Rick was amazing. Very helpful and super nice. Great customer service and an awesome salesman. My experience was so great my dad is going to come back and look for a new car as well! Couldn't be happier, thank you so much!

Alan

Feb 9, 2015

Although Royal Moore is not the most convenient location for us, they proved to be the easiest to deal with and gave us the best price without haggling. Everyone involved in our purchase of a new Toyota Highlander (from Michael Heusler in sales to Pam Nowling in financing) was a pleasure to work with. We will definitely visit Royal Moore next time we are in the market for a new car.

Chief

Feb 8, 2015

Though I had never purchased a car from the Royal Moore family in the past, I had relied on them for some service in prior years. They seemed to be more interested in helping me with my problems than the dealership that my truck came from. Fast forward to February '15...my wife Jaime and I are expecting twins, and neither the Tercel or Silverado were going to get the job done. Although I had intimated that I thought a mini van was the way to go, Jaime was less than enthusiastic about buying a "mom" van. We set sail on Saturday morning and went over the mountain right to Royal Moore.Our Sales Rep was Howard Rice, and he was awesome. We told him our situation, and lo and behold, he walked us right to a certified used Sienna. I laughed, and Jaime shot me a look; another person trying to sell her a van. However, after driving the Sienna as well as a Highlander, it was apparent which was going to suit our needs the best. Howard was great at explaining the pros and cons, and never making us feel rushed or pressured into purchasing anything. Once inside at the desk, Doug Nelson (go Rams!) worked very diligently to make the numbers all work out. We left our house in the morning to go "looking" for a new automobile. We came home with a new van that will serve us and our new family for many years to come. If you are looking to buy a new or used car and have never been involved in the process or have a bad taste in your mouth from less than satisfactory past experiences, I urge you strongly to give the Royal Moore team a chance. They have never been anything less than outstanding in our eyes.Thank you so very much, Michael and Jaime Flatters. (Newberg)

tombog

Feb 7, 2015

We went out looking for a used car for my wife. We liked the Toyota Corolla 2013 used. so we bought it. Rick Martin our salesperson was excellent and knowledgeable. We are now a two Toyota car Owners. Thank for all your help.Thomas and Mary Boggs

AshleeJ

Feb 1, 2015

Before my husband and I went down to Royal Moore, we called the dealership to get a feel for the sales department. Rick answered the phone and was very knowledgeable and friendly so my husband and I decided to go down to the dealership in person. After the test drive we decided to sit down and see what they had to say, initially it got off to a bit of a rocky start in regards to haggling the monthly payment and because it was getting late my husband and I decided to leave the dealership without making a purchase. After we left Nate gave us a call and we discussed the monthly payment and came to an agreement so the next day we went back to the dealership and Leah took over the transaction. Leah was very friendly, knowledgeable and helpful. Leah even went out of her way to make sure we had the mats that we needed for our Prius. I would recommend Leah and the dealership to any prospective customers. Thanks again Leah, Rick, and Nate.

andreastravels

Jan 31, 2015

I had a written price agreement with Royal Moore Toyota in email for a Toyota Tacoma Limited with some specific options. Gave them a $500 deposit to order this specific Tacoma. When I went to pick it up none of the options were installed. The dealer stated the options were not included in the agreed upon price, although I have it in writing in an email and they would not honor our agreement.

AndreasTravels

Jan 31, 2015

I had an agreed upon price in writing through email for a Toyota Tacoma Limited with specific options. I paid a deposit based on that agreement to order the vehicle. When I showed up to pick up the Tacoma none of the options were installed and the dealer said those were not included in our agreed upon price. I took my deposit and left. We bought a Subaru from Royal Moore in 2013. Most of the business was done through email without any issues. It was a great experience which is one of the reasons we chose to do business with Royal Moore again. Apparently the Toyota staff to not have the same level of professionalism, integrity and ethics that the Subaru staff does. It also appears from other review here that this is a typical sales practice for this dealer.

btrukhnov

Jan 30, 2015

It was a pleasure working with Jason. He is very professional and friendly; also, he knows how to work with each client based on client's personality and preferences. That is priceless - I really appreciate that part and that was not what my experience with other dealerships was. I highly recommend Jason if you ever consider buying a new Toyota.

Boris

Jan 30, 2015

It was a pleasure working with Jason. He is very professional and friendly; also, he knows how to work with each client based on client's personality and preferences. That is priceless - I really appreciate that part and that was not what my experience with other dealerships was. I highly recommend Jason if you ever consider buying a new Toyota.

Bishop101

Jan 27, 2015

I leased a Camry from Royal Moore Toyota in December. I had it easy, I knew what type of car I wanted and what my budget was. Michael guided me the rest of the way with grace. He has a low key, non-pressured demeanor and answered all my questions without hesitation. My 3 year old just loves him! My only negative is that when I first entered the sales department no one greeted me and asked if I needed help.Thank you again for a really pleasant experience. I will totally buy from Royal Moore again and they have my recommendation.

areo

Jan 25, 2015

I purchased a new Toyota Prius from Royal Moore last month and had a great experience. I worked with Jason Walraven and he was wonderful. We did all the price negotiations over email and I got the lowest price compared to all other local dealerships I had contacted. The custom changes that I requested were also done very well and on time. The entire buying process was very fast and smooth. I would highly recommend Jason and the dealership to prospective customers.

Clou

Jan 25, 2015

never has it been so easy to buy a car and the personnel were awesome and helpful. The whole process took very little time the price was great and we are very pleased with the whole process at Royal Moore!!

FelipeM503

Jan 17, 2015

I Am A 19 Year Old Kid And Was Wanting To Buy A Scion TC 2015 But Had No Credit, And Leah Made That Experience Very Easy And Understanding, And Walked Me Thru Everything That I Would Need To Do To Get The Car. And Not Only Her But Other Associates I Talked To Were Very Friendly And Simply An Honor To Do Business With Them. I Highly Highly Recommend This DealerShip To Anyone. And Hopefully In The Near Future, I Will Be Buying Another New Car And Ill Be Buying From The Same Dealership, And Hopefully With The Same People That Helped Me.Huge Thanks To Leah And The Others That Assisted.Thanks,Felipe.!

abeals78

Jan 16, 2015

I hate buying cars. It takes forever and they always try to play games with the price... Well not here! The process was simple. Howard listened to our needs and got us into the car we wanted and a price that fit our budget..He even got us out of there pretty quickly!

jaclynford

Jan 15, 2015

My husband and I were sick of the usual car buying experience where you get shuffled around to salespeople who can't answer your questions directly. So a few years ago, when my husband wanted to buy a Toyota, he looked up internet sales. We wanted to get a deal on a vehicle at a great price and without the hassle, stress, and same 'ol games. Jason Walraven exceeded our expectations in every way. He was able to get us what we wanted in a friendly and efficient manner. So, this past month when it was time to trade in my vehicle, we contacted Jason again. He doesn't deal directly with Subaru (he's in the Toyota department), but was still able to get us what I wanted - a Subaru. We think Jason is an honest and easy going salesman. We let him know we were coming over, walked with us over to Subaru, and showed us our options. We weren't even planning to buy that day, but he had what we wanted with a great trade-in value of our existing vehicle. He even set up a future appointment for us with the Subaru service department for some add-ons. We strongly recommend Jason Walraven for your next vehicle purchase!

JPB

Jan 14, 2015

Bought a 2000 Honda, the salesman was very friendly easy to talk to, listened well to what we were looking for, enjoyed working with Michael Heusler. The car buy process was easy and non stressful. I will go back again.

Oish55

Jan 13, 2015

I have bought vehicles from other dealerships and his one is at the TOP of the list for the north-west Oregon area. Really friendly down to earth people that make the whole "buying a car" experience worth the trip out to Hillsboro. Just tell them Della's out there Arrin Oishi sent you!

renju

Jan 13, 2015

I went in with a bit of confusion since I just moved to hillsboro, and I was a new driver as well. Since I did a lot of online research about the Corolla models, prices and features, I kind of knew exactly which model I wanted. Leah helped me find a similar model present in the lot and went for a test drive. The actual model which I wanted was not present there, but they got hold of a nearby toyota dealer nearby and made a trade in that day itself and made sure that I got all the paperwork done that day itself. Even though it was a busy day at the dealership for them, they managed to get me home with my new car that day itself. Leah also gave me a ride till home since it was a foggy night and I was not comfortable driving home. Really appreciate that. And I will definitely recommend this dealership.

jbuchanan07

Jan 11, 2015

We worked with Jason Walraven on the purchase of our new 2014 4runner. We were short on time, so Jason and the whole crew had to work fast so we could get in and out and make our appointment. They all did a superior job. I would highly recommend Royal Moore Toyota.

MarkSmith

Jan 11, 2015

Working with Jason Walraven was an easy/low pressure experience. I brought in my trade, located a car, and had the paperwork in my hand in less than a couple of hours. Great car great financing great price, and great people. What more could anyone ask for.Thank you

ValG

Jan 4, 2015

My buying experience at Royal Moore Toyota was excellent throughout. I dealt primarily with Mark Smith. He was friendly, courteous, helpful, and honest to a fault throughout. He thoroughly knew his vehicles, and dealership documents and procedures, and delivered the vehicle I wanted as & when promised. Same applies to other dealership staff with whom I dealt.I have no hesitatiion in recommending this dealership, and Mark Smith, to anyone.

Soysavanh truong

Jan 2, 2015

Wonderful service , price reasonable Howard is very friendly. Willing to work with us and patient.I would recommence Howard to my other family member and friend or to get another yo yota fir our self.

Cfowles1719

Jan 2, 2015

AMAZING experience! Jason Walraven is wonderful to work with. He answered any and all questions via email or phone (which made it super convenient) and then when we came in to sign papers we were in and out in under 30 minutes. This guy knows his stuff, and there's absolutely no BS with him. Thank you so much for making it such a smooth process!!

Prius Buyer

Dec 27, 2014

I bought a 2015 Prius. I wanted a low-pressure atmosphere. The let me test drive without a hard sell. They were pleasant to deal with. They matched an Internet price from a much more high-pressure dealership, so I got the good price without the unpleasant people. Glad I chose Royal Moore to purchase my car.

Bluegrape102077

Dec 20, 2014

Second purchase with Howard and Royal Moore this year. Car buying makes me very nervous but Howard made the experience so pleasant I came back again, he even came in on his day off to accommodate my schedule and I can't tell you how much I love my new sports car!!! I plan to refer anyone I know who is looking to these guys.

Robhutchens

Dec 20, 2014

Leah was great to work with. Good test drive allowed me to drive where I liked. Leah was an excellent advocate for me when management tried to jack around with the need for a spare key.

Yazid

Dec 20, 2014

I love this guy, straight forward and honest, no playing around. Nice and polite. After he tested drive the car and I did too I was cinvinced and bought it. Every car selling business depends on a talented salesman, and Michael Heusler is indeed one.

Nelson

Dec 19, 2014

Our experience was excellent thanks to Howard Rice and the team. We were looking for a spacious yet upgraded family car. Howard was very knowledgeable, patient with our questions and really listened to our needs. Not once did this experience feel like we were suckered into something we didn't want or like. Our financial step was flawlessly done by Robert Burk! He was quick and efficient. Very pleased with our Christmas gift for the whole family! 2015 Limited Highlander is amazing! Thank you Howard for an experience we'll never forget!

Jeanne

Dec 18, 2014

I recently had the pleasure of purchasing my new 2015 Highlander from this dealership. From the moment I stepped onto the lot to signing the final paperwork, my experience was incredible. Patrick is very knowledgeable and explained every aspect of the vehicle, and Doug worked hard at securing the financing and even went back to the bank for a lower rate. The model I was after was not on the lot and both Doug and Patrick went to work to find it. Never once did they try to talk me into buying something I did not want. This was the best car buying experience I have ever had in my 40 years of car buying. Thank you Patrick and Doug for this experience!

pjjt2003

Dec 14, 2014

We were hoping to find a replacement for our 06 4runner that was t-boned, and couldn't afford a new car. Michael was able to find us a great used vehicle (Chevy Captiva). We think that this will be a suitable replacement for our beloved 4runner. Michael was very helpful in helping us find a car with the options that we were looking for. Michael was very personable and not pushy. Also we appreciated that the dealership was able to lower the price somewhat, due to our financial situation. Thanks a lot!

pttrpat54

Dec 11, 2014

My experience was great. Jason was very personable and helpful. He connected me with Doug, and they were able to do what no other dealership could do: get us financed. We will definitely tell our friends about this dealership and their great service.

Christy Humphrey

Dec 9, 2014

After visiting other dealers in the Hillsboro/Beaverton area, we found Royal Moore's customer service and quality of employees to be far superior. Michael was incredibly thorough with the specs, details, and aspects of all the vehicles we looked at and he helped us find the car that not only fit within our price range but one that we were excited about! Royal Moore went the extra mile and had the car in the color we wanted shipped up from Salem that day, fully detailed, full tank of gas, and ready for us to pick up. Michael and the Royal Moore team took care of us every step of the way and even stayed late to make sure the keys were handed over to us. Overall, not only did Royal Moore provide us with excellent service, but they lived up to what their commercials say about having the best warranty in town, the best value on cars, and the best service from the whole team. Thank you Royal Moore for our new Corolla, you have earned lifetime customers!

dianejanes1

Dec 7, 2014

Royal Moore Toyota was recommended to us and they did not disappoint!Patrick answered all of our questions concerning our new Prius. The finance department was easy to work with, as well. I would highly recommend Royal Moore when looking for a new vehicle.

Winston Seegobin

Dec 6, 2014

We had a couple of issues with the Toyota Camry Hybrid we purchased from this dealer, and they responded the best they could to rectify the issues. When the Issues persisted, they worked with us to get another Toyota Camry Hybrid. Ezra, the sales manager, worked with us in remarkable ways to make sure we were happy with our purchase. We appreciated the time and effort he invested in the process to be sure we were satisfied, and got the car we wanted. We also appreciate Patrick, the salesman, who stayed with us in the process of getting the new car. We highly recommend Royal Moore Toyota to anyone interested in getting a new car. They stand behind their cars to make sure customers are satisfied.

Jason Renstrom

Dec 2, 2014

Very satisfied, Sales and finance went above and beyond for us. Able to get us the exact Tundra we wanted at a competitive price. Happily addressed any questions or concerns and even stayed late to hand us the keys and a full tank. I was a first time Royal Moore customer, and now am a loyal customer. The next vehicle I purchase I will be calling Jason Walraven first.

Sienna Lover

Nov 19, 2014

We didn't really need to get a new car, my 2007 Sienna was working very well, no problems. I did research the cars and was in between Honda Odyssey and my wonderful Sienna. We even tried out a Highlander. Leah was extremely patient with me and she has a great sense of humor which worked well with mine. My husband and I LOVE our new 2015 Sienna!Sandy & Mike

ForrestG

Nov 17, 2014

Went in for an Oil-Change on a Tacoma - a week later I had a new 4Runner! I wandered the sales lot while getting service done, and was met by Leah, in Sales, who was super friendly and asked me what I was looking for. Explained that I wasn't looking, rather drooling! She did a super job showing me all my options and with the trade in value of the Tacoma, I was able to work a deal on a new 4Runner. I am very pleased with the no-pressure transaction. Between Leah and Jason, I went from dream stage to reality, without the "icky" feeling of having dealt with Car Sales! This is the third vehicle I have gotten from Royal Moore, and although I live closer to another local Toyota dealership, I chose to come back to Royal Moore. They are the best. And I speak from experience. Leah and Jason were a pleasure to work with, and I'd recommend them to anyone!

winona.phelps.5

Nov 15, 2014

Howard made my experience so comfortable. He really listened to me and helped me find my perfect car! He was kind and professional and kept me informed all the way through beginning to the end of the transaction. I very much enjoyed working with him.I would recommend him and his kind ways to anyone looking for car. He's honest and communicates well about the pro's and con's of different makes of cars.I am also thankful to George for introducing Howard to me and Bill in finance for making the tough process of paperwork actually enjoyable.Thanks, Royal Moore once again for being the BEST place to shop for a car!Winona Phelps

theresa.hunker

Nov 13, 2014

I waited almost 2 years to buy my new car. For years I've driven a variety of vehicles and never had a new car. My previous car was a Toyota Sequoia I purchased on Craigs list (horible buying experience). It was the purchase of that Toyota that brought me to Royal Moore for service. I drove that vehicle for 7 years and everytime I was at Royal Moore for service I would puruse the lot. The sales people were extemely nice and allowed me to test drive a variety of vehicles. When I finally got serious about buying I had a really tough time deciding. I almost purchased a mazda because of the gas mileage. The Sales people were right to tell me to buy the car that I like and not base the decision on just one factor. THANK GOODNESS because I LOVE my new Highlander and would not have been happy with the Mazda soley because of gas mileage. I am glad that they spent the time educating me on the car buying decision making process and took the time to NOT PRESURE me and allow me to come to the decision on my own. You are wonderful and every day I get into my car I say "I love this car"! It may have taken a while to make my final decision but I am very very happy, and BONUS because Royal Moore ended up MATCHING the loan I was originally going to get from the credit union with made financing so much easier. You definetely get MORE at Royal Moore Toyota. Thank you Pam, Todd, Mark and the Royal Moore Team you are fantastic!

walt barger

Nov 11, 2014

I worked with Todd Garrison, Ezra Stewart and Howard Rice when buying my 2014 Toyota Rav4. ALL WERE OUTSTANDING REPRESENTATIVES of Royal Moore Toyata!!!! They were engaging, candid, helpful and listened carefully to what I wanted and needed. I wanted to buy my new car at Royal Moore based on the Service Department and Scott Howard. I had my previous Toyota serviced at Royal Moore for over 9 years. I was introduced to Todd by Scott and had my initial meeting with him where he answered ALL my questions and made informative suggestions based on my questions. He explained everything completely and in terms I understood clearly. For me it was an incredible first meeting. Ezra was much like Todd in that he was positive, candid, and very easy to work with when it came to questions and great suggestions. It became clear after meeting with Todd and Ezra that I was going to buy my new car from Royal Moore!!!! Working with Howard the Sales Professional was more of the same. He answered all our questions, took us on a test drive and did an outstanding job of pointing out all the benefits of the Rav4 and how it met our needs. I give my Service Experience and Purchasing of a Car experience both an A plus!!!!!!! I have NO suggestions on how they could improve and will recommend Royal Moore Toyota to everyone!!!!! Walt Barger

pablo66

Nov 10, 2014

Howard was great to work with. Very easy going & pleasant to talk with. He spent the time necessary to make us comfortable with our purchase.

nmacaddi

Nov 7, 2014

Pam, thanks for making the car purchasing experience quick, easy and no hassle. I appreciate your friendliness and honesty. i'll be sure to refer you out to friends and family looking for a new vehicle purchase.

martinbeals38

Nov 5, 2014

I have purchased many new vehicles and as a result had to endure the pushy annoying salesperson. That was NOT the case with Howard at Royal Moore. Howard made me feel like we had known each other for a long time and he was her to help me get a deal a get home to my sick wife (That means more than you know).

Lancestratton

Nov 2, 2014

Mark Smith, did a great job with showing the car an helping us with our purchase of our new 2014 Camry. Thank you Mark for your help an for being respectful of our time. Your current and future customer, Lance & Denise

150totacoma

Oct 29, 2014

No BS, straight forward, friendly, honest and extremely helpful. Couldn't have asked for a better person to purchase my truck from, Thank you Howard.

jpablo326

Oct 20, 2014

This is the first time I can say I had fun in the process of purchasing a vehicle. Working with Leah was great. She has a great personality, is fun to talk to and knows what she is talking about. Some of my previous experiences with dealerships felt like I was in a stuffy business meeting while trying to by a truck. I went in looking for a truck with specific options. I knew ahead of time that it wasn't on the lot but they checked the region and when there wasn't one close, they ordered the truck for me. Even though the specific truck wasn't there, I was shown many trucks on the lot that had options I was looking at. I also feel I received an incredibly fair value for my trade in. A few weeks later I get a call that my vehicle was coming in and set up a time to pick it up. Again, Leah was great. She took the time to go through the truck with me. I will add that at times throughout the process I interacted with Nate. These interactions were just as good and I really appreciate how I was treated by both Leah and Nate. I am very happy to be a repeat customer.

Nathalie Mary

Oct 14, 2014

Bought FJ Cruiser 2013, in June 2014. Sales person was Leah and she was great. I give her 5 stars. The Manager on duty (I don't remember his name) was great too.I recently made 2 calls and left voice messages and never heard back. I drove and stopped by on October 2nd to make first oil change appointment. I explained to the manager that day (the other manager, different than the one who was on duty in June) and he didn't seem to care much. Walked me to the Parts/Service Dept. People there were great. They explained to me they had had issues with the telephone system. I appreciated their explanation. Then I walked back thru the dealership and saw the manager spit (hopefully in a bucket)... that was GROSS!I was used to Ron Tonkin dealership for 10 years and loved it there. I live in Hillsboro and wanted to give the local dealership, Royal Moore Toyota, my business. I very much regret it today.Sincerely,Nathalie Mary

autumnj001

Oct 9, 2014

We had such a pleasant experience with Mark two years ago when we bought our truck we asked for him again. He listened to us and only showed us what we wanted to see, not what was more expensive. He went out of the way to get us exactly what we wanted and I love my new Rav 4.Would highly recommend him to friends and family.Joyce

Abuthxoxo

Oct 5, 2014

So I bought my first car with the great customer service of Howard's and Doug!!! Really professional, really helpful, I would recommend these guys over anybody!! I was honestly almost about to head over to Beaverton for my car but I'm glad I didn't, I wouldn't have received the best service ever!! Thank you so much guys!

dedadee

Oct 5, 2014

Mark was professional and personable. Good job with no high -sales pitch. Michael may want to brush up on people skills, but not a deal breaker.

shadowfax5

Oct 3, 2014

The service was good and fast. We intended to purchase a new vehicle and we had a specific make and model in mind. They did not have all the colors available for the specific trim in stock but said they could get it in a couple of hours. However we ended up liking a color in a higher trim. We did have a little trouble getting specific technical information about some features of the car. Price negotiations were not very tiring but the manager's negotiation style was a little bit on the rude style. Our salesman Mark Smith was great and was helpful.Over all a good experience. A suggestion: the dealership may want to enhance the customer experience by offering better drinking water arrangement (instead of having to fill paper cups at a fountain) and improve the waiting area.

ercobb

Oct 2, 2014

Enjoyed working with Howard, very personable and kind. No pressure, gave me an honest opinion about which car would suite me best. Would definitely recommend highly over the other Beaverton location.

pbgregory

Sep 27, 2014

My 2002 Corolla was recently totaled. I need a car for work and was on both a time and budget crunch. The entire staff did a fantastic job; Howard Rice especially was both incredibly knowledgeable, friendly, and patient. I would not hesitate to recommend Royal Moore

jd285

Sep 19, 2014

My husband and I both dread buying cars, mostly because we have never had a good experience with car salesmen. Then we met Howard. He was friendly, knowledgeable, and helpful. He offered us options without being pushy, and we really appreciated his approach. He was patient as we tried to negotiate a comfortable price and he never made us feel like we were a burden to him. Plus, he was patient with our children (which is huge bonus).We'd recommend Howard at Royal Moore to any friend!

rwallick

Sep 18, 2014

We visited Royal Moore Toyota several times in the past months, searching for a vehicle that would enable us to tow a utility trailer, fit both my 6'2" husband and me (5'2"), and be comfortable enough for long trips. Mark Smith in sales was knowledgeable, personable, and patient as we tried out about 5 different models during those months -- answering our questions and never pushing us to make a decision. Today we finally made our decision, and Mark helped us through pricing negotiations and coordinated with the service department to get an add-on the same day. We drove away in our new Tacoma, two very happy customers!

paa7618

Sep 16, 2014

We endured the sleazy sales tactics and uncomfortable test drives, but were unable to bow down to their terms. During the test drive process we were told that Royal Moore will match any price through out the Portland Metro area, so we found a great price on the the 2014 Prius 2 we wanted, but at a different dealership. We emailed Royal Moore and asked our salesman to match that price. After some hesitation he offered a slightly higher price and we said "yes". Unfortunately, when we went to purchase the vehicle the following day there had been conditions put on the offer price that weren't mentioned in the salesman's initial offer. We were unwilling to accept the added terms and asked that they make good on their offer in writing. The answer was no and we walked out. I returned the following day with the emails on paper and showed one of the managers. The answer was still no, explaining that he "can't" do that deal. My response was, "It's not that you can't, it's that you won't". Then after telling him that this whole process was insulting and a waste of my time, the manager told me to "have a nice day" as I turned my back on him and walked out. Suppose it's best the lack of honesty and professionalism at Royal Moore was exposed before we purchased a car from them. I caution others to steer clear of Royal Moore. The will probably offer one thing initially and you'll end up with another. One can only imagine the warranty they brag about is about as reliable as their offers.

Cathy

Sep 13, 2014

This review is long over due. I got my Toyota over six months ago and still can't believe what a great car this is for me. Doug was a great help in getting me into this car as I wasn't even sure of exactly what I wanted. He had the perfect car for me when I gave him some thoughts of what I liked. The process was easy, nonestressful and I never felt pressured. The staff at Toyota are all very friendly and extremely helpful with questions or concerns. I am grateful to have been brought there by a friend. He bought two cars from Royal Moore Toyota as well and he loves his cars and had a great experience there as well. I feel blessed to have had Royal Moore Toyota be part of my car buying experience. Thank you Doug!!:)

wstyner

Sep 9, 2014

My Highlander was totaled and I was starting to look for a replacement. After online research, I wanted to see, touch and sit in some of the possible vehicles. Patrick and particularly Howard provided outstanding service in answering question, providing options, etc. to the point I ended up buying a 2014 RAV4 as the perfect answer. The rest of the sales staff were helpful and friendly also.

Amy

Sep 6, 2014

We take our cars to this center for service as they are the best in the area for convenience, quality and cost.

tammy.schlesser.75

Sep 4, 2014

Car shopping is never easy and can drag out for hours. I took my daughter to Royal Moore in Hillsboro and was assisted by Howard Rice. He was very professional, pleasant and treated my daughter and myself with respect and kindness. He and the sales manager went above and beyond for us and gave us a great deal on a car my daughter fell in love with. I didn't have to haggle, when i told them what we could afford, they made it happen. It truely was the easiest and best car buying experience i have ever had. And trust me, i have had a few. I would recommend Royal Moore and Howard to anyone! They truelly present as a caring team who wants to help you, not just sell a car.

GS3000

Sep 2, 2014

At Royal Moore I was helped by Mark Smith. Mark was great. I went to several other dealerships in the area, but came back to Royal Moore specifically because of Mark. He was very straight forward with me and was extremely helpful. Overall, he made a big decision relatively easy. I will definitely recommend him to friends.

kaiken123

Sep 2, 2014

Great consistent, fair, car buying experience. Bought my my first car years ago pleased with customer service and followed sales associates for another car. Thanks for great car buying experience.

brandonadams07

Sep 2, 2014

I emailed and spoke with several dealers in the area trying to find a specific color and model with specific options. No one else was able to find what I wanted, but Royal Moore did as soon as I asked them, and their price was $1,000 below other dealers.Communication was very quick, simple, and efficient. Nearly all of it was done via email during a particularly busy week for me. Pam was very straightforward and a breeze to work with.

73crown

Sep 2, 2014

This is the second Toyota we have purchased from Royal Moore. Our salesman, Rick Martin, was professional, knowledgable, and friendly thereby creating a positive experience. We highly recommend Rick. Additionally, the service department is excellent, as well.

cindy5033

Sep 1, 2014

I wasn't sure about my credit but I called and spoke with Rick Martin over the phone and he told me to come in to see what he could do for me! at first I was unsure but decided to make a trip down to the dealership and it was a great decision. They made me feel comfortable, didn't pressure me at all and made me realize I did not have to go from dealership to dealership to find a good deal! I ended up buying a pathfinder from him and Nate taylor. Great experience. Highly recommended!

Marcybea

Sep 1, 2014

I had an overall excellent experience at this dealership. Patrick Attmore was friendly, knowledgeable and patient with all my questions about the car I purchased. I recommend him to anyone wanting to buy a Toyota.

koffordc

Aug 29, 2014

I just recently bought my new 2014 Camry from Royal Moore Toyota in Hillsboro Oregon and had a wonderful experience. My salesman, Patrick, was very patient and knowledgable. The experience was better than any other time I have bought a car.

aslam.haswarey

Aug 29, 2014

Royal Moore Toyota service has been impeccable to date & they have made every attempt to make sure that I walked away a satisfied customer. I heartily recommend Royal Moore Toyota service department.

Johnz888

Aug 28, 2014

I was looking for a 2013 Avalon and had visited another local dealership. That dealership showed me a 2013 with just under 20,000 miles and they wanted $29,900. On the one hand, this was what other similar Avalons were going for but they did not seem willing to deal at all. I'm guessing because of their recent costly remodel they have a much higher overhead. I contacted Royal Moore Toyota when I discovered they had an 2013 Avalon with only 149 miles. They were willing to deal and we purchased it for about $2,200 less than the other dealership wanted. Patrick Attmore worked with me throughout the whole process making it even somewhat fun (as fun as this could be). He helped us get some minor details squared away with the service department (which also was very helpful) and even was able to find a second key to our vehicle which we thought was lost. I would definitely recommend this dealership and Patrick (no he's not my son). By the way this was the second Toyota I purchased from Royal Moore. I bought a used Camry 11 years earlier and was finally replacing it.

gsorenson5

Aug 28, 2014

I used to think that anybody who took their car to a Dealer for service and repairs was wasting their money and they were probably being overcharge. That was until I met the service team at Royal Moore Toyota. I have been very impressed with their commitment to their customers and I would definately recommend them to anyone. I am trurely impressed..

Loretta L

Aug 23, 2014

We would recommend Royal Moore to anyone purchasing a new vehicle. We are so happy with our new Camry and all the people we dealt with. The best experience ever buying a new car.

cliffe179

Aug 15, 2014

The best car buying experience I've had, ever! I dread buying a car because of all the haggling and overwhelming sales talk. I did my research and visited many dealerships before settling down with Royal Moore. Out of all the dealerships I visited, Royal Moore had the best customer service. Leah and Nate were very professional and down to earth. They worked with me on the price that I wanted and was upfront with me on what they were unable to do. I would definitely come back here and definitely recommend them to everyone I know. Everyone in the dealer was nice and easy to talk to. Thank you Royal Moore!

fvillan

Aug 14, 2014

I just bought my Toyota Camry 2014 and I really appreciate how Michael treated us during the buying process. He is so friendly and much so that he is very detailed of answering all question asked. I am recommending anyone of their excellent reception and a amazing friendly customer care.

stom

Aug 8, 2014

I knew what I wanted: they had a Scion with a manual transmission. I was anticipating the worst, having been shopping for a while and dealing with..well...car dealers. My daughter, baby grandson and I showed up (a long drive), and I immediately felt a difference with Michael. He was personable, not at all pushy, and we ended up talking for a couple of hours, I think, while I waited for everything to be put into place to complete the sale. Nate, too, is a sweetheart. I left there feeling as though I had a positive experience, nobody was hustling, and it was the smoothest and most pleasant car-buying experience of my life--and I've had a few. And so far, I love the Scion.

Kohl Kirby

Aug 8, 2014

After looking at many dealerships I came to Royal Moore and found the exact truck I wanted brand new for almost the same price of a comparable dealership for a 2011 with 25k on it. Thank you Patrick and everyone else at Royal Moore for your help!

Meri

Aug 2, 2014

I'm from Colorado and visit Oregon in the summer every year. I always bring my RAV4 to Royal Moore for yearly service while in town as I trust them the most to care for my vehicle!

ragav

Aug 1, 2014

This has been my best car buying experience. Four different dealers responded to my True Car quote but Pam was exceedingly professional and provided relevant, quick answers. It took just a couple of emails before it was clear that I'd be willing to work with Pam and Royal Moore even if they didn't have the best price because you want to reward dealers who provide clear responses and make the buying experience simple and hassle-free. Not only did they meet my price but they quickly confirmed it over email. When we went to complete the paperwork, Pam spent a lot of time walking us through all the features of the car. I'd work with her again anytime.

joshforthewin83

Jul 31, 2014

My wife and I had a wonderful experience at Royal Moore Toyota! Patrick made us feel very valued and answered a lot of questions for us. So glad we came in!

bgutzka

Jul 31, 2014

My wife and I have been taking our Toyotas to Royal Moore for a good number of years now. The staff, (in particular, Scott Howard) has always show the highest levels of customer ethos and professionalism. Their shop work has excellent with faster than usual turn around times. Highly recommended!

hganapathy

Jul 30, 2014

It was a great experience buying my first car (Toyota Camry XLE 2014) at Royal Moore Toyota. Mark Smith was a great guy who took me through the process, slowly, explaining all details with patience, and providing valuable guidance throughput. When I told him that I needed to get my desired car color and trim level within 2-3 days, he went out of the way to ensure the car was delivered to their lot on time. He even stayed up late to give me a confirmation call that the car had arrived and it was good to be sold the next morning (4th of July!!). Also, the test drives (with Michael) were fantastic. Both of them explained in detail the features in all Camry versions and I learnt a lot from them which helped me in making my final decision to go for the XLE. Strongly Recommend if you are looking for a Toyota!!

Yotaluv7

Jul 29, 2014

The guy we worked with was efficient and fun. He got us what we wanted and quickly . Made buying a car fun. I love my new Toyota

apcolli1

Jul 28, 2014

Pam gave a competitive quote and was very straightforward and easy to work with. Great communication and I would definitely recommend to family and friends.

cricket1965

Jul 26, 2014

I bought a Toyota Prius C and my salesman was Jason Walraven. I was so impressed, how we did all the deal via email, and then all I did was walk in and sign papers. I had the AWESOME experience ever. Thank you, Jason. I love my new car

Bluegrape

Jul 26, 2014

Howard was my salesperson, he went above and beyond for me during my purchase, from offering to help me with my JERK insurance agent to showing me how to opperate my new car! To top it off I got a big hug in the end!! Shhhhhhhhh........ I secretly wish he was my Dad! (No joke)

shelligus

Jul 24, 2014

We bought a new RAV4 last week, and our experience with Mark Smith and everyone else there was very positive. This was the second vehicle I've purchased through Royal Moore Toyota/Scion in Hillsboro, and I would do so again. With the great warranty and maintenance service program, we will continue heading over there for some time to come! Mark provided great assistance in the negotiating process, and Jason Murphy handled the paperwork with humor and clarity. Thanks!

ncob

Jul 23, 2014

We had just stopped to see what was available as my current vehicle was starting to add up with repairs. Michael met us and we explained we were just starting out to look for a used car. He talked to me about what I wanted and price range. Showed us two cars that we test drove and liked both. Michael was pleasant and personable, not pushy or high pressured. He knew for me it was a huge purchase and I appreciated the respect. The car he found for me was just what I needed. Michael also made sure the little details were all in a row, from cup holders to getting an extra key. I couldn't believe that evening that I had the car hunting all finished, and pleasantly so!

Heidi Douglas

Jul 23, 2014

We had an excellent experience purchasing a new Toyota Tundra from Mark. This is the 2ndvehicle we've purchased from Royal Moore within the last 5 years. The staff is really professional and knowledgeable and not high pressure. Mark kept us very entertained while we waited for all our paperwork to be processed. Thanks!!

Vhuck311

Jul 17, 2014

My husband and I are avid toyota purchasers. What always brings us to stay with Toyota is This dealership! We continue to have a fantastic experience every time, especially in the service department! They really do care for our vehicles and so friendly. I would recommend this dealership to anyone!

samia414

Jul 14, 2014

Thanks to Mark Smith, this car purchasing experience was one of the best I have ever had. He was professional, honest, very knowledgeable and personable and answered all the questions i had. I was given information for contacting the dealership in case of questions or problems, as well as had my first maintenance appointment scheduled.

LeanneGann

Jul 11, 2014

We recently purchased a 2014 Highlander from Jason Walraven at Royal Moore last week. Although he was a dream to work with during the buying process, I wanted to wait to write my review as they were adding accessories after the purchase. I can say, wouldn't have mattered because it's still been a five star experience!I began the process wanting a very specific car (not on the lot at the time). With a growing family we needed to trade in our RAV 4 and upgrade to a larger vehicle, we chose the Highlander as I have a bias towards minivans. Not only did Jason work extremely hard to get it for us, he had it within DAYS, at a more than competitive price. Jason delivered on everything he promised and more, even detailing my car a SECOND time and providing me with a loaner car when having agreed upon accessories added after the fact to meet all of my customization standards. The Highlander is a dream car, a smooth ride with TONS of space for multiple children with the third row seating option. AND a 200,000 mile / 20 yr power-train warranty included at no additional cost? According to our research that beat the next closet dealer warranty by an additional 10 years and 100,000 miles....From start to finish I felt like Jason was there to help us, he didn't disappear after the sale and I wouldn't hesitate to recommend him, and Royal Moore again.

Ralfaro67

Jul 6, 2014

Thanks to Michael Heusler, I was able to drive away in my 2014 Toyota Tacoma T/X Baja Series.From the moment we shook hands with Michael, he was professional, honest, very knowledgeable, friendly and personable, simply a pleasure to work with. We got a great deal on our trade-in.I would definitely recommend Michael to anyone and ask for him on our next purchase. The Alfaro Family!

mabel.wonder

Jul 5, 2014

Leah Dressler worked wonders for me as I bought my Subaru Forrester from 3,000+ miles away. I was in need of a particular vehicle and she bent over backwards to help me and meet my needs! She is wonderful!Keep her on Staff!Sincerely, Paige Grider

cjgahagan11

Jul 3, 2014

Pam was a pleasure to work with. I would definitely go through her again! Very friendly and personable. I am completely satisfied with her service.

mobrayc

Jun 30, 2014

Mark was great to work with. He was honest with us and he worked with us. I would recommend Mark to anyone and I would use him again for our next purchase.

Emily

Jun 29, 2014

I appreciated the service I got at Royal Moore Toyota in the service department. The technicians were friendly and straight forward. I got exactly what I expected, it was refreshing! Thanks!

Ecaropreso

Jun 29, 2014

Great customer service. Drove from out of town (4hrs) to look at a used Toyota. Car was just as described and my experience was quick and amazing. I had keys in hand in under an hour!! Would definitely recommend. They even picked me up so I wasn't stuck driving two cars.Thanks again for an amazing experience,Elyssia

Giorginid

Jun 26, 2014

Buying this Toyota Camry was a great experience. On Friday I stopped buy Royal Moore after playing golf to look for a Toyota Camry. After meeting Mark Smith I knew I wanted to buy from Royal Moore. He looked up the 2 V6 Camry's that I was interested in one black and one gray. I was going to settle on the gray even though the wife wanted black. Mark said keep to the black if that's what she wanted. After searching the lot we found the black Camry. WOW. We came back on Sunday and bought the car. Mark , you have brought great joy to our life's.

lowrisk

Jun 22, 2014

Our buying experience at Royal Moore and our salesman Rick Martin were very positive. Everyone was friendly and helpful without being pushy or bothersome. We were unable to agree on a price during my first visit but we kept the communication open for the next few weeks and eventually were able to make a deal. I would recommend both the dealership and Mr. Rick Martin and when I need another vehicle I will definitely give them a try.

jmarquard

Jun 20, 2014

Pam has set a new high standard for us of sales personnel in automobile dealerships. She struck just the perfect tone of providing clear information, consistent follow up without being overbearing or pushy, great pricing and friendly manner. She will get our recommendation for anyone we know looking for a car.

birdsong

Jun 17, 2014

Started with Jason Walraven about 2 years ago. He is friendly, never "pushy" and just a nice guy! I don't remember how many times i pestered him re different models of Corolla, & i even sat in a Scion, which wasn't for me. He never pushed me to make a decision immediately. He is very patient, & i think he just about fainted when, on Saturday, I told him i was ready to buy! I got a fair deal on my trade-in. Everything went smoothly and i am enjoying my 2014 Corolla LE Plus! For anyone who doesn't like the whole car buying process, i recommend buying a Toyota from Jason at Royal Moore. (( Jason is the Internet Sales Manager for Toyota at Royal Moore.) Thanks Jason!

aris77

Jun 16, 2014

I quoted several dealers and Royal Moore gave me the lowest price. Thinking about the bad reviews on the internet of each dealer, I didn't expect too much but prepared to fight for a long period to get a deal. I was surprised that we didn't get any trouble to purchase our 2014 prius. Pam was very friendly and knowledgeable. She's honest too. I know it's hard even funny to use 'honest' to describe a sales especially a car sales person, but she indeed is. No time waste, test drive, negotiation, trade in and done. We could almost get our new car within 2 hours if we had chosen a different color which was in stock. It took Pam 3 hours to trade the car in our favorite color from another dealer. She's superb. Definitely recommend!

ronribellia

Jun 10, 2014

Pam provided EXCEPTIONAL SERVICE, was highly professional, and very sensitive to my needs in a vehicle. Pam's extensive product knowledge, pleasant and professional demeanor helped make the purchase of my vehicle painless and smooth. She worked with me and for me - no pressure tactics. Integrity salesmanship always works - Pam practiced it while working with me. I have not doubt that integrity sales is he common mode of operations. It does not surprise me that she's in the position she holds after only 8 yrs in the business. I would highly recommend her to any prospective buyer. She's a winner!

Mitchelk

Jun 10, 2014

Mark was able to inform me the differences between the Ford fusion and the Toyota Camry. He explained the benefits of both from his experience driving them but ultimately the Camry was the better vehicle. I drove both and had been to other dealerships. The car I was interested in wasn't at the lot Mark worked. He was able to secure the car and get it to me that evening. The Gresham Toyota dealership tried to sell me Camry based on the negatives of Ford rather than the superiority of the Camry. Mark never ventured there, his quality knowledge of the both vehicles and the information he was able to relay me sold the car. After driving both and speaking to both a Ford dealership and Toyota, it was his knowledge and ability to effectively compare and contrast the two vehicles that ultimately convinced me on the wiser choice was the Camry. I'm glad it was Mark I ran into or I may be driving a fusion right now. I'm very happy I'm not. I'm thoroughly enjoying this car.

melissamendonsa

Jun 6, 2014

Pam was wonderful. She helped me get my payments lower and even made sure I was getting the best deal. Love it! Thank you Pam.

Sam

Jun 2, 2014

We have bought several cars from Royal Moore. They are professional and make the buying experience and service appointments very satisfying.

redone1

Jun 2, 2014

Sales Rep Mark Smith was very personable, and patient during my wife's and my purchase. I left feeling like I made a new friend.

tanyamj

Jun 2, 2014

My husband and I had a great experience with Patrick and his team. I called ahead to see if the vehicle we were interested in was available and he personally went out to the lot to make sure it was and I appreciate that. When it came down to negotiations, the manager had a very forward and honest approach with what he could do for us. I feel that Patrick, the manager & the finance guy did right by us and it was a very positive experience. Easiest purchase I have had in my life. AND I love my new 2014 Mazda CX5!Tanya

pctoyota

Jun 1, 2014

My experience at Royal Moore Toyota in Hillsboro has always been a positive one. Ease of scheduling appointments for service at their website, regular service specials and vehicle rental while your car is getting serviced are some of the perks that I value.

Mari20

May 28, 2014

I am so happy that I decided to get my new car at Royal Moore! They were super friendly and easy to talk too, the make buying a car a pleasant experience!

duff6615

May 22, 2014

After wrecking my 96' Accord, my wife and I needed another car. The day before we went to Royal Moore we were shopping for a Honda. I found a newer Accord I fell in love with but after working with the salesmen and making it clear we wanted to think about it over night as the payments were above our budget, they made us feel like we had no choice to get it then and that WE said we would buy it then. So we left and said we would come back the next day. We wanted to shop around as it was our first car purchase. My wife found Royal Moore while I was still at work and started looking. We tried a few cars but none of them really hit us like the 13' Yaris 4 door they had. It may not have all the bells and whistles the Accord I wanted had, but it had 65K less miles on it for around the same price. Mark was very helpful, nice, comical, and a wonderful guy to talk to. Although they didn't budge much on the price, they explained to us our payment options and gave us the Premium warranty for a CUV while still keeping our payments within our budget. We have had the car for about 9 months now and love it. I plan to shop at Royal Moore Toyota in a few years when I want to update our other car.

honketyhank

May 17, 2014

I will gladly recommend Howard Rice and Royal Moore Toyota-Scion to my friends. Howard was friendly, not at all pushy, and very knowledgeable with regard to the car I was looking at and its competition. Price negotiation was short and easy. I feel confident that I ended up with a nice car for a decent price

Rho~

May 16, 2014

I have nothing but wonderful things to say about Royal Moore service and sales.

angb

May 15, 2014