Rosen Nissan of Madison reviews

DBHARTMAN

Nov 11, 2016

Always a good experience at Rosen Nissan of Madison. Customer service personnel are always professional and helpful. Work done in a timely manner and no problems.

ann.schmidt

Nov 3, 2016

I had fast and complete service. they were nice and gave me a complete report in the end. I miss Kayser but hope this dealer will be equal or betterThank you

MWAG1810

Nov 3, 2016

Ally was great reviewing my request with what was needed. She even came out to question if I still wanted to go through with the oil change as it was under 2000 miles since my last oil change. Winter preparation is important - so yes. Thank you Rosen for help get the Juke ready.

TSCHR273

Nov 2, 2016

Great throughly check my car and made sure they knew what the issue was before fixing my car. I would recommend this service center to anyway with a Nissan!!

ESUOMI

Oct 26, 2016

The service department installed previously purchased accessories for my new Leaf. Everyone was helpful and it all went smoothly. I am very pleased with the results.

JAFEIGEN

Oct 26, 2016

They were very professional and did not charge me for a diagnostic that would probably not have found the source of the problem without leaving the car overnight. Their waiting area is very nice with free popcorn and beverages and good wi-fi. This is not my regular dealer, but I would come back again if I have car problems again in Madison.

Jason from Mequon

Oct 24, 2016

This was my first enjoyable car buying experience. I worked with James in sales and Jason in finance. Both of them were very kind and knowledgeable. I got the car I wanted at an amazing price. They were also able to finance my loan 2% points lower than my bank pre approval letter. I am happy to finally have a car dealership to trust. Rosen will be my first stop anytime I'm buying a car in the future. Their Internet price was literally the best price in the country on the car I wanted. I saved TWO fist fulls of dollars. Thank you Rosen team.

joy.brattlie

Oct 24, 2016

Great Customer Service, Great Service, Great knowledge. Great speed of service. We will be back for service in the future. with out a doubt. Thanks!

LORILUCROY

Oct 24, 2016

My radio/XM was not working. They got me in right away and 20 minutes later all was good. It was simply some wiring that was loose. Great and friendly service with a smile!

Jason

Oct 23, 2016

This was my first enjoyable car buying experience. I worked with James in sales and Jason in finance. Both of them where very kind and knowledgeable. I got the car I wanted at an amazing price. They were also able to finance my loan 2 points lower than my bank pre approval letter. I am happy to finally have a car dealership to trust. Rosen will be my first stop anytime I'm buying a car in the future. Their Internet price was literally the best price in the country on the car I wanted. I saved two fist fulls of dollars. Thank you Rosen team.

Ron Alvarez

Oct 21, 2016

My wife and I are both in the customer service industry and providing quality service is very important to us. Since we are in the industry receiving quality service is equally important.

CONRAD.NATHAN

Oct 19, 2016

I purchased a used 2013 Rogue from a small lot dealer a little over a year ago. The car is great but I knew that from the experience I had on the lot I would be needing to do some maintenance and repairs in the years to come. I had a tire maintenance light come on and a few nagging issues with the passenger side steering control on the front end, as well as a heat shield that was not on properly.I called and got ahold of Bill and was told a spot was open in just a few days time. Not only was I taken care of immediately when I requested it, but a loaner was given.They did a full diagnostic and realized that most everything was due to some worn breaks and rotors.They replaced my brakes, took care of all of my other issues, at a cost that was much less than I anticipated and did it all in under 6 hours.I feel like I found the service center of my dreams with patient staff who walked me through everything and wanted to make sure that my safety came first as well as keeping a keen eye on my pocket book so that I did not need to spend a small fortune to keep my car moving.Rosen Nissan has a customer for life, when (or if I ever decide to replace this vehicle) I will plan on using them for any future purposes.Simple amazing staff and service!

Nate

Oct 17, 2016

We were given great service, and lots of information about our purchase options. We went on multiple test drives to make sure that we understood everything about the car we were looking at.

KathyF

Oct 14, 2016

Rosen Nissan's service department has been great the last 3 years I have taken my Rogue there for service. Always friendly, professional and reasonably priced.

BONAKM21

Oct 13, 2016

Accomplished oil change tire rotation and inspection quickly and completely. Installed new wipers. Some very good suggestions for tires in the future. Car wash was a bonus. Aly and other staff were very friendly and helpful. We have been servicing our versa here since purchased new in 2008.

MaestroMike

Oct 13, 2016

We went in and immediately felt at home and free to express our opinions and needs. We were greeted by the sales manager and directed to "Sal" who kept us comfortable and laughing. Rory, the finance guy, was equally accommodating and both were honest and trustworthy. Without a doubt, this was the most pleasant and easiest transaction we've ever had. Oh, and the 2016 Murano SL is great, too.

drsamuelmarkm

Oct 10, 2016

Excellent service. Excellent customer services shown by Aly and David, The Nissan Service Advisors i always deal with. You kept updated about the progress whenever you go for service.

WImark

Oct 10, 2016

Matt was great. He worked with us to get the car I wanted within our budget. Everyone was friendly and helpful. The whole experience was great!

ploessfa

Oct 8, 2016

Friendly and professional staff from the receptionist to the manager to the financing officer. We are excited about our new Leaf and grateful for the opportunity to work with Kevin at Rosen Nissan. I would would recommend the Rosen dealership as well as Kevin to anyone looking at a Nissan, or an electric vehicle.

kialady

Oct 5, 2016

my car would not start the morning I was headed out of town for vacation. I had my car jump started and drove to the enddealership arriving 15 minutes before they opened. I was suprised when the service door opened. I was greeted by Bill. He was excellent. Called for one of the techs and they took my car into the service area. I got a chance to have a very nice cup of fresh ground coffee while I was waiting. Within ten minutes Bill informed me that I needed a new battery and I would be all set within 30 minutes. While I waited every service advisors all came to check in on me. the two ladies in the service area are also very nice to chat with. So in short they had my car fixed in under 30 minutes and they even washed it!! This was by far the best service I have ever had.

sandy

Oct 4, 2016

I have bought my first car from Kayser (now Rosen) and have been there for every service since then. I think (hope) that the staff has been the same. I have found that they are honest and upfront in any part that needs service. I wanted brake/tires to be changed but they suggested that they are all fine. I think that they have gained my trust the year and that is more important to me than money (with their honesty they have saved me that too).

Brian and Pam Green

Oct 3, 2016

My wife and I were looking to purchase a Nissan Rogue. Rosen Nissan was identified for us through a buying service, and the two-hour drive to get to Rosen from Northern IL was definitely worth the trip. We met with Jay and we were in and out in about an hour. The vehicle was just what we asked for and Jay helped us to set up all the features before we left the lot.

RAKESH02107

Sep 30, 2016

Excellent Customer Service and quick appointments. Definitely would recommend.This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff.

SAFENN

Sep 30, 2016

Rosen's is the gold star of customer service. I had good talks getting to know the new owners which is a first for me. I think they are not trying to be the biggest but would rather be the best. My service advisor, Al Mohr, went above and beyond making sure I was comfortable while I waited. She was very thorough going through everything that was done with my car. They washed my car for free and Aly even walked me out to my car!

CHRISLUXTON

Sep 29, 2016

Great customer service. It felt like they truly appreciated my business. They really took care of me and since I came from out of town, they offered me a free loaner for the day so that I could run errands while my car was being serviced. In a sea of impersonal service, it feels that Rosen has set out to bring back the luxury of good customer service.

ALGUERTLER

Sep 28, 2016

I always take my car in to Nissan. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. Their waiting area is great as well-complimentary coffee, water, and popcorn. They inform you as things happen during your service and they educate you through out the process. I leave knowing my car and I were both taken care of.

NAGC13

Sep 28, 2016

Because I was able to get a quick appointment and services were quick and friendly I actually was not able to my first appointment and they got me in the next one

RSTREETER4601

Sep 27, 2016

I have always driven a GM vehicle and recently was driving past the Rosen Nissan dealership in Madison and was impressed by the pleasant curb appeal so I decided to stop in and check out their vehicles and labor day specials. I was greeted kindly by Ismail and we went over the type of vehicle I was looking for and he quickly got me into a 2016 Pathfinder. It was a Platinum edition and had every extra feature that I told him was important to me plus some. It also drove well and was just the right size. The process from start to finish was very quick and easy as the team that was working with me (Ismail, Jason and Adam) made sure to get me the best interest rate and monthly payment. I have purchased several vehicles in the past and this was by far the easiest and best experience. And this was also my first purchase outside of GM. It has been 2 weeks and I am still loving my Nissan Pathfinder and truly thank Ismail, Jason and Adam for meeting all my needs and finding me the car of my dreams! Way to go to the 3 of you on your constant friendliness, professionalism and for always going the extra mile to meet the needs of your customers! Thank you - Robyn Hunt

Hiker chick

Sep 26, 2016

I brought my car in for an oil change and recalls. The recall work took much longer than expected because one of the computers was tied up. I was there for over two hours. They didn't charge me for the oil change. Now that's great service! Angela did everything she could to make everybody there feel very comfortable.

premer84

Sep 25, 2016

I recently stopped into Rosen. I was having issues left and right with my current car and needed to get something more reliable. I had a few pretty big hurdles. The first being bad credit. The second being a large negative equity on my current vehicle. The third being not much money down. The salesman, Kevin Watt was great. He treated me like a valued customer, instead of pretty much laughing at me like the other dealerships I had talked to. I wanted to get into a new Altima. I got to pick out the specific color and took it on a test drive. After only a few more total hours, I was leaving in my first ever brand new car! The total overall experience was awesome! I have already referred a couple of people to him and he now has a customer for life! Keep up the good work!!

ALMEYER44

Sep 22, 2016

They did a great job fixing it the first time. I constantly got progress updates while in the waiting room. A very friendly service team.

MISHELE

Sep 22, 2016

The negotiatikn process was relively quick, about an hour. We receivef the lowest price for a certified used Altima in WI, after visiting 3 other dealerships first.

SKIIMOGUES

Sep 22, 2016

Although I didn't have an appointment for a morning oil change, they worked me in within 15 min. They were friendly and very professional. The work they did was excellent.

ESUOMI

Sep 20, 2016

Rosen Nissan Is new to Madison, so I decided to check it out as I was interested in a new Leaf. My primary sales person was Ismail Awalladah who was very helpful with the whole selection process. Due to the incentives available, I decided to do a lease. The whole experience was very positive and I look forward to enjoying my new Leaf.

NickyS2016

Sep 18, 2016

My experience was fast aand wonderful! I went from 170000 mile 2007 saturn with no Ac to a Chrysler 200 lte with 22,000 miles. I caan take we 3 month old son places in a cool car thanks to this great team!!! Thanks soo much!!

belliott

Sep 16, 2016

It was a quick visit. The service people knew what I was there, I didn't have to repeat myself like I did with the last service crew. I was early by twenty minutes or so and they were able to accommodate me at that time. This then led me to getting out of there earlier that I had anticipated, which is always a good thing.

Brad (Madison, WI)

Sep 16, 2016

First time customer. Super happy that I gave them a try. Professional, FAST, comprehensive service; start to finish! This is my new oil change place!

steve100

Sep 14, 2016

Brought our vehicle in to take care of recent recall. My wife and I found the service personnel to be very pleasant and professional. They kept us apprised of the status of our vehicle and it was finished in the time promised.Before leaving they fully summarized what work was performed on the vehicle and answered our questions. Overall, we were very pleased with the service.

Irish lass

Sep 13, 2016

One of the easiest dealing on a car that I have had. I have had quite a few cars. The only thing I didn't like was that the car had not been washed as I was told it would be, just wiped off. Very gritty feel. Had to wash it after I got home. Not the sales fault.

PARTRICO

Sep 12, 2016

I was visiting from out of town and had a problem with my steering. The employees at Rosen took care of the problem in a timely manner.

SRSPRING

Sep 10, 2016

I was wondering if new ownership of the service center would carry over the great service I'd had before. It appears that it has and I was very pleased.

WORM1602

Sep 9, 2016

The service was excellent. The staff was very friendly and helpful. Aly Mohr answered any questions I had and made sure my experience was satisfactory. Timeframe was exactly what I was told, actually slightly faster.

ALEMARQUEZ0513

Sep 8, 2016

The staff was very friendly and helpful, they explained what the inspection performed on my car meant and made helpful suggestions. The service was quick and the hot cocoa in the waiting area was great. Definitely recommend.

Fagan Raslawski

Sep 7, 2016

Rosen Nissan is Madison WI is the best car dealership I have ever been too! Not only do they have great cars and SUVs but also an amazing staff! Andy the he service manager there helped me when my car battery died when i was in the middle of know where. i know absolutely nothing about cars so i was very thankful for him that day. I HIGHLY recommend this car dealership (:

madisonnissanowner

Sep 2, 2016

The service was helpful and prompt. They had a nice waiting room with coffee, tea, popcorn and even fruit snacks. My technician went over the service done to my car and potential work that could be upcoming.

Julie Wright

Sep 1, 2016

My first visit to the Rosen dealership for an oil change and a tire rotation was excellent. I was happy to see that Aly Mohr and David DeShazer were there. They both talked to me and explained things to me and gave me some quotes for some tires that I need to get before winter. They also explained some of the highlights of things that are offered at Rosen such as free tire rotation with a tire purchase.

KEB1

Sep 1, 2016

Bill Buchanan was our service representative. He was very friendly and efficient. Our oil change was done quickly yet thoroughly. It was completed in 30 minutes as promised including a free car wash.Good staff here!

Nhilliard

Aug 30, 2016

James Weston did a fantastic job being straight forward and up front about making me a deal with my Murano. Liked the service department when I met them. Not a fan of the financial department. Came with a cash offer and made me sit through three hours of trying to get me to finance through you so five stars to James Weston .

Kathy H.

Aug 29, 2016

Bill was wonderful in the service department. I felt he did not try to sell something I didn't need. Very satisfied. Fast friendly service.

markn2727

Aug 29, 2016

Bill Buchanan has been an outstanding source of auto service information and helped me with issues I have had in a friendly and professional manner. He's one of the good ones.

Ctarpey1230

Aug 26, 2016

Everyone was very friendly. My deal was done efficiently and I absolutely love my Rogue. I would recommend this place to everyone and will return for any future purchases.

Marigold

Aug 26, 2016

My 2015 Nissan Murano was in for regular service and two "recall notices". The service was excellent. The service advisor, Bill Buchanan, said the work would take approximately ninety minutes and the car was ready well within that time frame. The waiting area was comfortable and quiet. The loyalty manager/owner, Angela Foresta, welcomed me to the center, gave me her card, and told me to call her if I had any issues with the car. I was impressed.In today's environment, the servicing of anything is like a "transaction;"cold, impersonal, and apathetic. Thank you, Rosen Nissan, for setting a new standard; one where the customer feels like a client.M. Block

Rose123

Aug 26, 2016

David is very nice employee. He is good he greed you with a smile and her face make you comfortable and your service is done thank .

Bucky Badger Fan

Aug 25, 2016

The car I ended up buying was exactly what I was looking for, fell in love with it during the test drive! Our salesman, Matt, was super; will definitely recommend him to others. We came in pre-approved but still ended up sitting there for over three (3) hours?!? The staff were very polite and kept apologizing but I sincerely hope they get the financing end fine-turned. Overall I am satisfied and will recommend this dealership to others.

Bill

Aug 25, 2016

Had air conditioner repaired all other dealers said could not be repaired and had great service numerous times had new tires and brakes put on auto. Very satisfied with service

Driver

Aug 25, 2016

I had my vehicle serviced at the Rosen Nissan of Madison, WI. Amazing service as always! I love the friendliness of the service department. I also appreciate the great hours.

jasonlee

Aug 24, 2016

I brought my Versa to Rosen to handle a recall. They got me scheduled within 2 days from my call, performed the service in 4 hours (well within the amount of time they quoted), and gave me a ride both ways. They suggested some upcoming maintenance needed, but weren't pushy about it in any way.Great experience, highly recommended!

swb0812

Aug 24, 2016

I strongly recommend this dealer. Everyone there looks nice and try their best to help you. They help me to contact Nissan customer service to solve my contract problem even though they do not need to do that. And they offer best service for your car. Best feeling for everything. Thanks for Bill Buchanan.

Felicia

Aug 23, 2016

Have a problem with the air conditioner, and Aly got me in ASAP to fix the problem. Aly Mohr is always helpful, and gets the job done to my satisfaction. She goes way beyond what she has to do to make sure I am happy with the job done. If I have a problem of any kind, I always call Aly because she makes me feel I am her first priority when it comes to customer service, and I really appreciate it. I go to Rosen because Aly is there.

cargirl anita123

Aug 22, 2016

I have a 2013 Nissan Sentra that has had a problem with one of my engine warning lights turned on. The problem was not an easy text book problem so I needed to take it in more than once. The service writer Aly Mohr and the service manager Bill Buchanan were wonderful to work with. They made sure that all options were explored to solve the problem and that I got the work done before my warranty expired. Friendly, informative, and dedicated to getting the job done are ways that I would describe them. I highly recommend this dealership.

Alt1

Aug 20, 2016

I love my Nissan Altima and having it serviced at Rosen was a pleasure too. Aly was out going and pleasant to work with and made my experience awesome. I will definitely be back for my next service. Thanks Rosen and Aly.

chilson

Aug 20, 2016

I have been having Rosen Nissan take care of my pathfinder since it was new. I have only taken it to 2 other places and the price was more expensive and the same service took longer. I travel for work and Aly Mohr has always been able to find me an appointment for service and keeps me on top of the recall information. The staff is great and they have a nice waiting area for working or relaxing. Top notch place of business.

ddl

Aug 20, 2016

I've been going to this dealership for years for service; it was formerly Kaiser Nissan and is now Rosen Nissan. I trust their work. Aly Mohr is a great service writer; she tells it like it is and doesn't force unneeded service. She's always been honest, straight-forward and friendly. She's my preferred service writer at this location.

Love My Nissan Truck

Aug 20, 2016

I purchased a new 2016 Nissan Frontier from a dealership in FL. I relocated to Madison, WI with less than 1K miles on my brand new truck! So glad I found my trucks new home for service needs! We received fast, courteous, professional service from Rosen Nissan. Rosen Nissan even honored a free oil change coupon we weren't able to use in FL before we left. We will definitely return to Rosen for all our service needs in the future. Thank you soooo much and keep up the good work! Amy & Brent Poisel

Adam B.

Aug 19, 2016

I had purchased my previous two vehicles from Nissan back when it was Kayser. I always experienced good customer service there which is why I returned now for a third purchase. I'm happy to report that now with Rosen owning the dealership, the customer service has not only maintained the level of quality I am used to, but has far surpassed it! The extra mile the individuals there at Rosen go is more like an extra 5 miles. They all chip in to help each other out and ensure you are getting taken care of. There were a couple delays during the paperwork process of my purchase, but the Rosen team made sure to promptly acknowledge and apologize for the inconvenience and even went so far to send a gift card in the mail as a compensation. Matt and Jay were great during the process and made sure I got the car I wanted for the price I wanted. The owner and GM even made sure to come out to me to shake my hand and thank me for the purchase. You don't get that level of customer care at other places. All in all, I got a great vehicle, for a great price, and had a great experience. Will come back again and recommend to anyone.

Altimate DRAGON

Aug 19, 2016

I talked to aly over the phone she was such a delight. I was having a bad day, and just the calmness of her voice made me feel better. She answered all my questions to my satisfaction and more!!! Or should I say MOHR!!! THANK YOU ALY AND ROSEN!!!!

Barb123

Aug 19, 2016

I have been going to Nissan on West Beltline in Madison for years. Service is great, Aly Mohr makes it pleasant to bring car in.

bunny20

Aug 19, 2016

Jay Hartley was such a great saleman. Knew what I was looking for in a car and found me a good deal on a 2014 Nissan versa note. I love my new car.

nedra l ebsen

Aug 19, 2016

Aly, David, and another man are always courteous, focused, and willing to help me and my car.Love the free car wash. New chairs needed.

PierreH0000

Aug 19, 2016

Excellent service on all bases. Went in with a car that I owed $10,000 on. And left out with a brand new 2016 Nissan Altima. First brand new car with a not so good credit score. Thank you guys very much

VRL123

Aug 19, 2016

Rosen did an excellent job on two recalls on my 2015 Altima. When I noticed also that some weatherstripping was cracked, they handled that as well. Sales representative David D. made follow-up calls to see that I was satisfied with the work. When the technician doing the weatherstripping fell behind on a previous job, Rosen arranged to get me a ride home. The service staff were gracious and professional throughout.

Altimaguy

Aug 18, 2016

A truly exceptional service visit. I called and scheduled an appointment with Aly. Very polite on the phone and got me an appointment when I needed it. I showed up and was greeted with a smile and the work was done fast! Will be visiting for my next scheduled service as well.

Brian M

Aug 18, 2016

I had my 2015 Pathfinder serviced at the store yesterday, it was booked in by Steve Foresta. I was greeted by Bill Buchanan who checked me in quickly, was really friendly and very helpful. When the service was completed my bill was talked through in a considerate way and I have to say it was a very pleasurable service experience. Thanks you for a good job well done

Dragonts1

Aug 18, 2016

I got a great service. Employees were great and were helpful. I usually go there for my car service. I have been with them for 10 years now.

Happy Customer

Aug 18, 2016

Ive been coming to this dealership for years and the service has never been better. Bill Buchanan was very curious, knowledgeable and trustworthy as usual. Thanks for keeping me on the road.

Jbond1956

Aug 18, 2016

Jay Hartley and others wanna to thanks you for the exceptional service u shown me i rarely ever get this kind of service and will gladly do it again in future and will give this dealer thumbs up to all that might be looking for a new or used car Again thanks for everything, James

jnny221

Aug 17, 2016

I really enjoyed my experience here. Aly Mohr was very knowledgeable and was able to help me a lot on deciding what was needed for my car.

Welch24

Aug 17, 2016

Bill Buchanan took excellent care of me. Service was fast and while I was waiting I had a good cup of coffee and talked with Ishmael about the new Armadas coming out soon.

Bronwyn Anthony

Aug 16, 2016

I have always had excellent service at this dealership and I have been going there for years for my Nissan Rouge. I have enjoyed all the service advisors and especially Alyson Mohr she goes well above and beyond to make sure you getting full service and that you understand what is being done with your vehicle.I know that there has been a recent change in ownership so I hope the whole service stay the same as it was. Excellent customer service!

Bwaldsmith26

Aug 16, 2016

Everytime i need service on my new altima Aly is always available to answer my questions with honest answers! Her customer service is truly exceptional. Keeps me coming back!

Nichole Boivin

Aug 16, 2016

I've always loved seeing Aly and Kenny when I come here and so happy they stayed with Rosen when they took over! Love you guys!!

Rogue

Aug 16, 2016

James Weston and his team at Nisson Madison were great to work with! My husband and I are both pleased with our new Nissan vehicles! We appreciate all the team did to get us in new vehicles!

Bill

Aug 15, 2016

My wife and I went in looking to lease a new car and possibly two. During the purchase of the first car everyone involved demonstrated to us how trustworthy and professional they are. They did all they could to make us happy and get our business. Because of their commitment to customer satisfaction we leased a second vehicle from them. Kevin Watt was our salesman and we will go back to him for our next vehicles. He is very honest and forthright which are great qualities in salesman.

Daniel Weston

Aug 15, 2016

This was the most comfortable I've been buying a car. The guys at Rosen Madison found me the EXACT car that I wanted. James went over every option available and answered all of my questions without pressuring me into anything I wasn't interested in. He was very polite and professional throughout the entire process. His coworker Kevin was also very pleasant and provided friendly conversation while James stepped away to work on my deal. When I met with Toby, the finance manager, I was very impressed with his knowledge and how clearly he explained the documents and terms of the deal. He also answered all of my questions and didn't make me feel rushed or pressured. I would definitely recommend that anyone looking for a new vehicle get in touch with this team. I will certainly return to them in the future.

Diane

Aug 15, 2016

My 1st contact was my saleman who I instantly took to. Not ususally my feelings in the past dealing with salesmen. Everyone I dealt with at this dealership was very nice, friendly and helpful. Just really bent over backward in every way. I am very happy with my purchase. I left feeling great all around.

Leo THE CAR LOVER

Aug 12, 2016

From The Moment We Opened The Door of This Dealership WE Were Greeted By Smiling Faces OUR SALESMAN JAMES WAS VRY ATTENTIVE AND VERY INFORMATIVE ABOUT THE NISSAN PATHFINDER WE TEST DROVE AND BOUGHT. TE WHOLE EXPERIENCE WAS VERY POSITIVE

Badgerguy

Jul 18, 2016

This dealer had just opened and I walked in the door. I was able to meet the Executive Manager (Steve)~~a super nice guy. I had absolutely no problem working out a deal that was more than fair. The delivery went smoothly and I'm really super happy with how everything worked out. I think Rosen is going to be a FANTASTIC fit for Madison!

annamarie

Jun 25, 2016

This was my first car purchase. Matt was patient and understanding. He respected my budget and never pushed me toward anything I couldn't afford. This made my car shopping experience much less stressful than other dealerships. I was able to make a decision at my own pace and never felt rushed. I definitely recommend Matt to anyone looking for a car.

Kari Hanusa

Jun 22, 2016

All about customer service and this dealership has done just that by having TJ as an employee...Will be telling all my friends and clients that i work with.....was upfront from the begining. seemed very honest and truthful which is hard to find now a days....

Penner

Jun 12, 2016

We purchased a used vehicle from TJ Kelly and such a fantastic experience. TJ was in no way pushy, incredibly patient, and very personable. We will recommend TJ and Kayser to all of our friends!

Mrs. Taylor

Jun 7, 2016

I had great and easy experience with Kayser Nissan of Madison. I found the vehicle I wanted at the price I wanted. It was a smooth transition and the whole team at the dealership is very friendly. I highly recommend Kayser Nissan Dealership. Sincerely, Sheri Taylor.

Mike

Jun 6, 2016

If you're looking for the old time car salesman then TJ is perfect for you. If you're looking for a better way of buying a car don't go here. First off TJ wanted to sell me a monthly payment when I'm looking for a car. Then it's the old well I can't sell it for that, let me go talk to my manager BS of years gone by (we all know that's a joke). Lastly it's the lowball price on a trade in and a high mark-up on the new car. He then tells me that's the best he can do. Funny as I went to another dealer in town who offered me the exact same vehicle for $2,000 less than what TJ wanted to sell it to me for, AND offered me $1,100 more for the best TJ could do. I talked to Mark Latif who said they try to be lowest and would look into it and call me back. Well no phone call from either after a week passed, and I purchased from the crosstown dealer and couldn't be happier with the transaction as I saved $3,100 over Kayser's BEST offer. Let me change the motto a bit: Be wiser don't buy from Kayser. Pretty sad that a former customer of Kayser gets a much better deal from another dealer. On a side note, I could have saved another $500 had I gone to Milwaukee but preferred keeping my business in town.

Vicki

May 29, 2016

I purchased a used Nissan Frontier and had the pleasure of working with TJ Kelly. He was patient in answering my questions throughout the process. Although the truck had some issues, TJ went above and beyond to make certain that they were corrected. A company is only as good as its employees. I would come back to Kayser to work with TJ -- a salesman with integrity who cares about the customer!

Sescamilla

Apr 27, 2016

I live in Franklin, wi have driven to Kayser 3 different times to purchase a vehicle. Every experience I've had there is very hassle free. This is why I continue to drive out there for my vehicles. Matt in sales was awesome this last time and Toby and Lee in finance were great to work with! I will definitely use Kayser for my next vehicle need!

Dan W

Apr 20, 2016

Worked with TJ Kelly who was very helpful and easy to work with. Tony Sialabba made the financing process quick and painless. The only complaint I have is the truck was said to have options that it ended not having. But like I said overall good experience. I wold definitely go back or suggest this dealership to my friends and family.

studentforlife

Apr 14, 2016

aside from waiting, the process was very smooth. Vik was great to work with and answered all my questions, He came in on his day off to close the deal and give me final instructions

PriusGirl

Apr 10, 2016

Mark was awesome to car dealer. He was patient, and was there to answer any questions I had. He also made sure to give me all the information that I needed to know that I didn't realize I needed. They are kind and patient!! I suggest going to this place to get a car! Toby did everything in his power to make sure that I got to take my car home that day!!! Thank you!!

Caleb Smith

Mar 31, 2016

Viktor was more than amazing! He helped every step of the way and made sure i was able to get everything I wanted out of a vehicle. He helped the experience be efficient and professional. Viktor made sure any concerns of mine were addressed properly and was able to answer all of my questions perfectly. I have attempted to purchase a vehicle a couple of years ago at a different dealership and my experience was quite awful. Instead of simply trying to make a sale Viktor treated me extremely well despite being young and inexperienced when it comes to purchasing a vehicle. Thanks!

dt2016

Mar 29, 2016

From the Sales person, Viktor to the Business Manager, Toby, these guys are the best in the area. You are not buying just a car but the treatment and respect you get is lost in other dealerships. They are professional, patient where they don't rush into getting a car today. They take all the time necessary to answer your questions. This weekend, we got out 4th car at this place, and not going anywhere else. Thank you.

vchantal

Mar 22, 2016

The sales person I worked with when buying my first car, TJ Kelly was extremely accommodating. With his help I was able to make the best choice on a vehicle while also getting the best price in town. I was shown many different vehicles and I picked the one I wanted, and got to leave with it the same day. The terms of the deal were well explained, leaving no confusion. ?

asdfdsa

Mar 4, 2016

TJ was an accommodating, laid-back sales-person who made my experience not only easy, but pleasant and convenient. i initially came in to Nissan because i noticed how well he had treated my wife and i wanted to give him a chance to earn my business; he did so immediately - was courteous, patient and honest. will repeat business with TJ and would recommend him to anyone.

Lisapug

Feb 25, 2016

I saw a used Smart car online at Kayser Nissan that I was very interested in. My partner called ahead and the next day I visited the dealership to drive the car. My salesman was TJ Kelly. My 80 year old mother came with me. TJ was fun to work with: he has a great sense of humor while understanding that making such a big investment is serious business. I was interested in some features that I couldn't figure out and TJ investigated them for me. He was thourough, diligent and generally a pleasure to work with. I recommend both the dealership and TJ!

The Jutila's

Feb 25, 2016

TJ was excellent, knowledgeable, honest and fun to work with. My wife found the car she was looking for and TJ's honesty and no pressure sales attitude put us at ease. We felt we got a great deal, they took care of our trade, and were treated as their number one priority every time we sat down to talk. The day we penned the deal, Tony and TJ stayed focused on us and our satisfaction throughout the process. We will return again and again to work with TJ and the fine folks at Kayser Nissan.

350Z

Feb 23, 2016

I contacted this dealership with the full intention to purchase a vehicle. I researched the salesman reviews on website and chose to deal with TJ Kelly. I contacted TJ on Friday the 19th of February and inquired on the availability of a 2005 Nissan 350Z. TJ said he would check and put me on hold. TJ advised me that he had 2-set of keys in his hands and there were no pending contracts on the vehicle. I asked TJ again to be sure if the vehicle was available as I was driving 1.5hrs from Germantown. I told TJ if the vehicle was as nice as the pictures I would be purchasing. TJ assured me the vehicle was available and wanted to know when I would be coming. I told TJ I would be there by 12pm. I arrived and met with TJ who told me he had bad news-another salesman had taken a phone deposit on the vehicle yesterday. I expressed to TJ my disappointment for not knowing this and for the lack of COMMUNICATION amongst his team and not to mention the time and gas I just wasted. TJ continued to try and get me to test drive the car as he didn't know how solid the contract was and there was a chance of it falling through. I test drove the car and came back to dealership and was still led to believe he vehicle might be available. TJ had the sales manager come over and speak to me. The sales manager apologized and advised there was a $2000 phone contract pending on the vehicle. The sales manager and TJ both said they could locate me another vehicle which I replied was unacceptable. I advised them if they truly wanted my business they would have researched all available 350Z's at other dealerships or auction and had them ready for me to view-they didn't do this-NO INITIATIVE WHAT-SO-EVER!!!! I told both I would never step back into this dealership and would never recommend them either. I am happy to say I found a newer Nissan 350Z the next day and purchased it. The dealership I bought from treated me as all dealerships should- A Valued Customer. I truly hope Kayser Nissan is selling plenty of cars to stay in business because the way they conduct their business is causing them to lose customers and referrals.

Brad1234

Feb 22, 2016

I recently bought my first car from Kayser Nissan and was very pleased with the service I received. TJ was a pleasure to work with and I would highly recommend

Budman1947

Feb 18, 2016

Emailed dealer and made appointment. Drove 70 miles and car wanted to look at was not available to drive. Came back the next week and vehicle was available but had warning light on and trash in the back seat. Ended up buying a different car. Dealer has good prices but do not feel they made any effort to be prepared for either of my planned visits.

Emily

Jan 29, 2016

I had a terrible experience with the dealership! The salesman, Joe Lukasik, was very schmoozy and met the stereotype of a used car salesman. After purchase I requested a car manual (which was not present in the car) and a 2nd set of keys. I was promised these items, however, after weeks of calling, emailing, and texting I gave up. Joe would not respond and even the sales manager ignored my requests. That same sales manager put the wrong purchase price on the contract that they asked me to sign. This was such a terrible buying experience for me and I will NEVER be back. I will also try to dissuade any friends or family from going to this dealership.

carhockey6

Jan 10, 2016

I would recommend Kayser Nissan and specifically TJ Kelly in sales to anyone looking to buy a new or used car in Madison, WI. TJ was friendly, knowledgeable about the Nissan Rogue I purchased as well as the comparable vehicles offered by competitive brands. I appreciated his honesty and effort to find the best car that met my requirements. We were interested in a reliable, low mile vehicle with only basic features in order to help keep costs down. It was great to find a salesman who made an effort to meet our demands and not try to stack on expensive features we weren't interested in. I did my research prior to going to the dealer and can say with confidence he helped us get a great price. We visited 4 or 5 other local dealers and felt TJ's service was top in the area. We will definitely be back in the future to get our next vehicle here.

carbuyer

Dec 29, 2015

Leased a new pathfinder after turning in our Quest. Viktor was wonderful to deal with. Low pressure, easy to work with, and most importantly respectful of our time. I would definitely deal with him again.

Tellys tot

Dec 14, 2015

I would recommend Kayseri Nissan to my friends and family. They are good,people. My experience was well worth the time.. I so happy with my new car.

jcuevasrn

Dec 8, 2015

VIktor at Kayser Nissan was very friendly and honest. Found a Honda CR-V at Kayser Nissan in Madison, which I found out is a family owned business for several years. The vehicle was not even apart of what they usually offer but still, I was not judged or persuaded into purchasing a Nissan that was from their lot. Overall ranking was 1 in the region for the selling point of my new purchase as well. The finance staff, both, Toby and Tony were very friendly and not pushy with the warranty sales pitch either. Open and honest, again.Very competitive with pricing, friendly service, and clean environment

Jamie H

Dec 2, 2015

We had a great experience and would definitely purchase another vehicle from Kayser again. The staff was friendly and helpful and we were able to get in and out in just a few hours.

sottlebe

Dec 1, 2015

I had a great experience with Kayser Nissan! The sales employees that I worked with answered my questions thoughtfully and thoroughly. Mark Latif was especially a great help with answering my emails after my first visit and helping me with my financing options. Tony was great in explaining all of the paperwork and services available to me. I also recently took my car in for a service check due to a blown fuse and Bill was able to figure out how it happened and helped save me from future blown fuses. All in all, Kayser Nissan takes care of their buyers and I am extremely happy with my decision to get a car through them.

Narayan

Nov 30, 2015

I had an excellent experience in leasing a new Altima through TJ Kelly.. Very warm, informative and detailed in his explanations, very approachable, patient and very professional.. Also, dealt with Toby... extremely professisonal and ever willing to assist.. understanding of the subject is thorough.. Had visited a few car dealers.. before and would surely state that Nissan Kayser stood out in terms of quality of customer service. Would recommend this dealership to all... keep up the fantastic work...

Jamieson

Nov 21, 2015

My experience at Kayser Nissan was one of the best I've had at a car dealership. "Low pressure" almost doesn't describe it. This was as close to "no pressure" as I can imagine for a car buying experience. I was dealing with the Internet sales manager, Mark Latif, who is an absolute joy to work with. I was originally there to look at a couple used cars. We weren't able to come to an agreement on price. (To be fair, Kayser used car prices already align well with KB fair market values, which impressed me.) But during our conversation, Mark didn't pull any of the usual tactics that salespeople often employ to convince the buyer that they're being unreasonable to ask for any discounts.The conversation ended up turning to leasing, which was another option I had been thinking about. Mark ran the numbers, and they worked really well for my situation. I ended up leasing a new Nissan not because it was a Nissan, really, but because I very much enjoyed working with the dealership, and especially Mark Latif.Toby handled our paperwork, and he was also friendly and professional. Maybe a little verbose (how does a conversation about the car's electronics turn to a monologue about how Toby would still be using a flip-phone if his job hadn't necessitated the purchase of a smartphone?), but I didn't feel any undue pressure to purchase the extras that he presented. On the whole, Toby's handling of the paperwork rounded out a really great experience.Hopefully the service center is as great as the rest of the dealership. I have not had a chance to experience it yet.Bottom line, I would highly recommend this dealership, and in particular, MARK LATIF is the best!

elf716

Nov 11, 2015

I had an excellent experience leasing my new Nissan Altima through Mark Latif! I would highly recommend Kayser Nissan to anyone looking for a new Nissan.

kmb14

Nov 10, 2015

Buying a car for the first time all alone had me a little nervous. Everyone was very helpful and they had the answers to all my questions, and there were many! I will definitely be working with Mark and Kayser again.

ACJ1968

Nov 9, 2015

We work with John on a Nissan certified pre-owned 2015 Altima. He was pleasant authentic straightforward and just and all around great guy. We feel pretty confident after shopping around that that we got the best price for what we were shopping for. We'd happily send friends to Kayser Nissan.

Jfisher22

Nov 9, 2015

I am leasing a 2015 Nissan Altima, my whole experience with Nissan has been amazing. I have never met a friendlier bunch of people. From the time I walked in the door I was welcomed with a very positive atmosphere. Mark was very quick with understanding my wants and needs, he listened and asked questions as he needed. I never felt stupid asking questions about the car that I did not understand, I did not think I would be able to trade in my car, and Dan N was more then happy to take it for a test drive and then informed me that it would be a great trade in oppurtunity. While I waited I had hot chocolate and popcorn, and met Dan Andrews who had a very interesting conversation with me, never a dull moment, I loved that my time went by quickly do to the people there who took their time out to talk me. Toby was great going through all the paperwork and making sure I left with no questions. I feel like from the time I walked through the door with no expectations on getting a car to a few hours later walking out with a brand new car I was treated like I belonged like I was a friend.

vencedores01

Nov 5, 2015

I enjoyed working with Vik.He is a very professional, very kind, informative, and does the best to please his customers.He did not push me to make a quick decision.I look forward to make business with you and Kayser Nissan.Thank you,Carlos

LeNoble

Oct 28, 2015

My husband and I were searching for a full size SUV but did not have a particular make or model in mind. We stopped at Kayser Nissan to look at a used Nissan Armada. We had the pleasure or working with Joe, which made our decision to purchase from Nissan a done deal. After working with Joe through different options that they had, we had decided that we were going to purchase from him regardless. I used to work in the used car sales business and have purchased several vehicles over the last 10 years. I own a Cadillac and the service that I receive when dealing with them is outstanding and my experience has been that no other dealership or sales rep has matched that experience. Joe changed that perspective. He was honest, straight to the point, accommodating and made our buying experience one of the best we've had if not the best we've had. I will hands down purchase our next vehicle from Joe. Highly recommend working with him if you are looking to purchase a car!

MLM/MJM

Oct 25, 2015

Along with the impending demise of my beloved Volvo wagon came the realization that I needed a replacement vehicle and I needed it soon. I was looking for a quality used SUV or wagon. My daughter and I had been searching for nearly a week and finally found exactly what I was looking for at Kayser Nissan.This was my first visit to this dealership but from the moment we arrived we were treated like old friends. Our salesperson was T.J. Kelly and it was a perfect match. He listened to my needs and wants and at no time was there any of the stereotypical high pressure one associates with buying a vehicle. I felt he genuinely wanted me to get, and be happy with my purchase. I knew right away when I test drove the Honda Pilot it was a perfect fit.T.J. made everything so easy and enjoyable when it came to finalizing all the details of the sale.I love my Honda Pilot and will highly recommend Kayser Nissan to family and friends. Just ask for T.J. Kelly

Happy Nissan Owner

Oct 4, 2015

I have been coming to Kayser Nissan for the past year for routine maintenance for my Nissan Sentra. Bill Buchanan and his team are incredibly friendly, professional and knowledgeable. I have had a positive experience every time I have been there. I greatly appreciate their attention to detail and willingness to give in-depth explanations about issues that have arisen with my car. Bill and his team possess the qualities I wish every vehicle service department team would. They offer complete transparency, excellent service, thoughtful and credible explanations on one's vehicle issues, and a friendly and welcoming atmosphere for all their guests. Thank you, Bill and your team, for your efforts! I appreciate you and all you do. I highly recommend this place for vehicle service and maintenance.

tazman501

Aug 21, 2015

According to Nissan when you show up they have an express technician that you do not have to make an appointment for oil changes.. So i pulled in wanting a simple oil change and they stated they couldnt do one til monday. I have been in the auto industry for years an this is bad customer service...but she suggested i go to kayser ford they could do it. I dont think ill b using kayser for anything

Tucker

Aug 19, 2015

I came into Kayser knowing exactly what I wanted to buy. Unfortunately they didn't have the car I was looking for in stock at that time. However that did not stop this great team of professionals from helping me get the car I was looking for. In less than two weeks they had located a vehicle that fit my needs at a dealership in Pennsylvania. I received a call from TJ Kelly making sure that the car they found fit all of the criteria that I wanted before they went ahead with the purchase. 24 hours later the car was on its way. TJ didn't waste my time trying to convince me to buy a similar vehicle or one that didn't have the features I was looking for - he really listened to me, respected my individual consumer needs, and bent over backwards to facilitate the deal. But it didn't stop there. Once I showed up to sign the papers TJ introduced me to Tony Scialabba who is the best finance worker in the business. With only a few short questions he identified exactly what I needed, and more importantly, what I didn't need. He didn't try to upsell me on plans and features that made no sense to someone in my position and he provided me with a loan and warranty package that is so amazing I almost can't believe it is real. I cannot recommend TJ and Tony enough for all of the hard work they put into making this the best car buying experience since Henry Ford sold his first Model-T. These guys really know their stuff and if you want to squeeze the best value for your dollar out of your new car then do yourself a favor and talk to these guys. If you're like me they'll help you track down exactly what you want, but if you're not sure what you are looking for they're also so knowledgeable about their trade that they will help you come to a decision that you will not regret.

Megan14

Aug 11, 2015

Viktor was GREAT to work with and made purchasing a car a good experience! He was very welcoming, helpful, and made us feel comfortable. I would definitely recommend this place!

Mandy

Jul 21, 2015

Vik was extremely helpful with his explanations. He was very professional and treated me with respect. Everyone was very friendly and willing to take the time to answer my questions.

Liz

Jul 16, 2015

The car purchase experience was great thanks to Mark (Sales) and Tony (Finance) they were so professional and friendly! I was treated very kindly. I recommend this place!

Steve

Jul 16, 2015

Took the time to explain things very well,had a good selection of cars, had a reasonable price and ended up with a good car

Jaynelouise1962

Jul 11, 2015

Traded in our car. Purchased our 9th Nissan. Alfred was awesome! We are happy with their selection. They were very fast! We will come here again!

joe1942

Jul 9, 2015

I found Alfred Hall to be helpful, knowledgable, patient and honest -- what a great combination to find in a car salesman! Alfred did a dealer trade to supply me with the 2015 Murano Platinum equipped and in the color of my preference. I have purchased many new cars since my first in 1965, a new Mustang. I always do a lot of research before the purchase, my experience with Alfred at Kayser was easy and simple.Toby, the finance person, was efficient and skilled in his job and presented all information and options available. Just remember to say "no" to all the upsells.

Laura

Jul 9, 2015

I was looking focused on mileage and comfort, Mark helped me find the perfect car and an exceptional price. He was a pleasure to work with.

ruthjosh94

Jul 9, 2015

Vik Lazdovskis is an amazing person. He worked with us and helped us get into a 2015 Rogue. Craig in Finance is also the bomb! These two men are an asset to your company. Please do not lose them! WE could not be HAPPIER with our experience with these two. thank you from the bottom of our hearts Craig and Vik! If I could give the two of them higher than 5 stars I would!!!! Welcoming, treated us like family! I can't say enough good things about these two!

Cotton11

Jun 20, 2015

My daughter and I went to look for dependable car for college. First car we sat in was perfect, BUT previous owner a smoker-slight odor-dealbreaker. We eventually narrowed it down to two vehicles. TJ was informed and patient. I would definitely recommend TJ and would use him again.Only negative is finance dept could not process financial end until next day-too busy.

uwpenguin

Jun 14, 2015

We found one of their used cars on the internet and contacted Mark - he was quick at responding to our questions and called to follow up with us to see if we had any other questions or wanted to schedule a test drive. Mark made our experience easy! Tony in Finance was exceptional! He was able to get us a great rate and good terms which matched our budget. He and Toby helped with a DMV issue we had - they worked at it, kept us informed, and let us know next steps. All staff were very professional and personable. A great experience, I would definitely recommend this team!

John

Jun 13, 2015

I have been on the market looking for a compact SUV for more than 3 months. Finally I zeroed-in on Honda CR-V and the Nissan Rogue with not much to choose between them. The sales experience at Kayser tilt my decision towards the Rogue. A lot of this has to be attributed to Mark. Through out these 3 months, I have had discussions with many people across brands. Unlike other sales guys with their intimidating/pushy/unattached tactics, he made me feel relaxed throughout the process. We completed the sales cycle within 3 days!

xxxxxx

Jun 8, 2015

They're unresponsive and nearly impossible to reach when trying to get service on your vehicle. I repeatedly called and never got to talk to anyone, and my messages were not returned

Over Par Guy

Jun 6, 2015

I did allot of my research on a variety of SUV's via the internet. I then visited the dealerships and decided on two vehicles. Mark was very personable, professional and the vehicle was just what I was looking for. Kaysers was my last stop. All Mark's numbers were right on with what I had in mind. No pressure to buy, just good salesmanship. Mark will see me again when I'm looking for a new vehicle.

BlondSusieQ

Jun 5, 2015

I was on the search for a particular vehicle w/exterior &interior color choices. Mark found the perfect vehicle for me! He is so nice, &friendly &made the car buying experience as easy as possible. Ask for Mark Latif!

To_Infiniti_and_Beyond

Jun 3, 2015

It was time for a different car and I wanted luxury at a price I could afford. Kayser Nissan had my car! I had never purchased a used car before but felt very comfortable and at ease with Vik. He was open, honest and very helpful. No question went unanswered and I did not feel pressure to make a quick decision. Vik's was very knowledgeable and that, along with his kind and easy approach made this a great experience. I would definitely recommend Kayser Nissan, and Vik, to anyone looking at a car purchase!

RadSara

May 30, 2015

Kayser has a great selection of vehicles and TJ Keyll helped me with finding my dream car!!! I called on Thursday and spoke with TJ and said I needed to test drive a car that had not even been safetied yet. He got right on it and let me know it had been safetied and I could come and drive it. I called him the next morning at 9:02AM and asked if I could come in a half hour or so to test drive. He said he would have it ready and he did! He took me out on a great long test drive (not just up and down the beltline) to get a feel for the Rogue. He showed me the great features with the vehicle and I knew it was the right one. Then I got the pleasure of meeting Dan Andrews the Manager. Dan was super friendly and he treated me like I was family. I also got the pleasure of working with Toby Oganezov the Business Manager. He did an amazing job explaining everything and helping me understand things. Toby really was remarkable!!!! :) All I can say is this team is great and I will recommend you all to everyone I know! Keep up the great work!

mmccabe

May 22, 2015

I spent a month researching my car buying options. Kayser's prices brought me in the door, but their customer service and honesty led me to purchase from them. I will only buy from Kayser as long as I live in the Madison area and here is why:1) I did not want to finance, I brought cash, NEVER ONCE WAS I PRESSURED INTO FINANCING!2) Honesty. Dick Quinn and Toby were top notch sales people. 3) Knowledge of inventory, these guys went to work for me.4) Quality car - I am REALLY happy with my car. I waited a month to write this review because I wanted to see if anything about the car was off, it's a really solid car. I will only go through these guys from now on.

jj

May 13, 2015

My search started online with several emails. We went in to do a test drive of the Nissan Murano and was referred to a salesperson, Viktors. He was great. Went for a test drive and he pointed out all the features and explained how they worked. We decided to buy, picked our color and he told us it is the most difficult color to get right now but promised to search the area for one. After a couple of days, he told us that he just wasn't able to find one within the required driving area. We decided to relook at colors and ended up going with the Java w/black leather interior. I actually love it, although it's not a real exciting color it is rich looking with the dark interior. Anyway, they were very willing to deal with me and we got a very good price based on all of my research and I do lots of online information gathering before I make a purchase of this magnitude. Was very happy with my experience with Kayser and Viktors! Went down without an appointment and came home the same day with my new Murano!

Tbergen

May 6, 2015

I had a pretty good idea of what car I wanted when I arrived. I was treated quickly and courteously. I did seem to wait a while, after I had signed to buy the car. Needed to talk to the manager. However, once we met it was quick and painless.

Scot30.06

May 1, 2015

I gave an excellent rating for the service dept. because that's what my experience reflected. I have been in and out the service dept. quite a bit lately and will keep business coming their way. I mainly deal with Ally in service and she always keeps me up to speed on timing, cost, and any additional repairs I might need to vehicle. I can't say enough about ally and the whole kayser service dept. team. They keep my altima and xterra in top shape!!

Scot30.06

Apr 30, 2015

My salesman mark was absolutely great from the start. He worked with me over the phone until I could make it to the dealership. Once there it was a fantastic experience from start to finish! He gave me a great price on my trade in and an excellent price on new vehicle. Toby the finance guy was very knowledgable and made sure I was aware of all options available to me!

Susan

Apr 30, 2015

Our sales rep Dick guided us through our truck purchase, making it a surprisingly smooth and pleasant experience, rather than the usual grueling ordeal. We'll be back for our next purchase and in the meantime we'll recommend Dick at Kayser Nissan to all our friends. - Susan and Willie Lanier

Khoeft22

Apr 19, 2015

The staff was very friendly and very knowledgeable! They worked with me to come up with a price that worked for the both of us and THAT is what it is all about! Vik, the salesman that I bought the car from, was awesome!

shanksgirl

Apr 12, 2015

Viktor made our decision to lease an Altima very easy. I was deciding between three different cars. Viktor was very helpful, knowledgeable and straight forward. Very easy to work with.

diksky

Mar 16, 2015

A Very Friendly Experience And Helpful In Every Step Of The Procedure. And would Like To Thank T J And Tony For all Their Help. R.W

Jill

Mar 3, 2015

Everyone was very helpful and knowledgeable. The value of our trade in was a fair amount and the price of the vehicle was the best I could find in town. Financing found me a great loan.

Altima2014

Mar 2, 2015

I've owned a 2014 Altima S for just two months. I was told the CVT vibration that shakes the whole car is "normal". This service dept claims they can't do anything to solve the problem. Have driven other 2014's that had but a fraction of the vibration this car exhibits. You must make sure you only test drive Altimas when the CVT is at normal operating temp. My mistake was test driving the car when it was zero degrees outside (the vibration was minimal). We'll probably dump the car for something with a real transmission, not a CVT!

kikiv

Feb 2, 2015

I am grateful to both Mark and Tony for making the buying process such a wonderful experience. They were friendly and informative and had my best interest at heart. Even with financial limitations, they went the extra mile to make sure I was happy with my purchase. I would recommend Kayser Nissan to anyone because they are not only selling cars but also building lasting relationships with their customers. Thanks for everything!

rab

Jan 17, 2015

Alfred Hall was wonderful to work with. A friendly, knowledgeable and no pressure type of guy. I felt very comfortable working with him to buy my first brand new car (Altima SV). I've been a customer of Kayser Nissan for the last 9+ years (bought used 2005 Altima in 2006) and felt very comfortable in their product to buy another Altima. I would recommend Alfred to anyone interested in purchasing a Nissan.

jm2

Jan 8, 2015

I was happy to find a low pressure salesman and a competitive price for the car I was looking for. That translated into a sale!

sha

Jan 4, 2015

Recently purchased a 2015 Rogue SV at Kayser Nissan. Another dealership couldn't obtain the color/package combination we were looking for, but Kayser has the kind of relationship with other dealers that could make it happen! When you spend that kind of $$, you want to get exactly what you want, and Doug Hass and Vik Lazdovskis made it happen for us - THANK YOU!

mnh19

Dec 27, 2014

Alfred Hall is absolutely fabulous. He was extremely helpful in showing me every aspect of each car through every test drive. He didn't push anything and he really tried to find what was best for my needs. I definitely would go back to him and recommend him to friends and family.

Sierra

Dec 20, 2014

I could not have asked for a better team to work with!!! I felt like I was taken care of from the moment I walked into the door!! I never once felt pressured into anything. I was shown many options based on what I was looking for for and within my budget and never over It. Because of that I will continue to keep coming back and working with this dealership and recommend them to everyone!!! Thank you!!

dreadedsnowman

Dec 19, 2014

From the moment that my wife and I walked in we felt comfortable, like we were guests first and customers second. We knew what car we wanted to test drive but we're not familiar with it. Vik greeted us right off and after we told him that we were interested in the leaf, he gave us the opportunity to sit down and talk about everything we needed and wanted to know. He showed us all of our options so we could compare and decide on how we wanted to go home with our lease and then what we wanted it to be as our car. We test drove the car with him and he gave great explanations of the vehicle systems that this car has no shortage of. We didn't feel overwhelmed because we took everything at our pace and we understood the vehicle because he took the time to make sure we got the information that we needed. After the test drive our hearts were set so we sat down to get the ball rolling. We were never pushed to get this over that and never heard 'this is just a little more and look at all you get'. Everything was detailed to us and we chose what we wanted done to the car. Done. Our car had to be brought in from a bit of a distance, detailed in the shop, parts had to arrive and we still had to finalize paperwork. Vik found the car that night and had the car on its way right away in the morning. My wife and I wanted to buy this car together and that meant being at Kayser at the same time for signing. We have crazy schedules so that proved to be difficult but we found an opening the next day when we could do that. Vik had the day off that day but he came in regardless. He and Toby got everything going and we were able to come in that night to sign everything so I could pick up the car the following day after detailing would be finished. Our experience with Toby was also comfortable. It was also educational. He gave us insight on a lot of what goes into buying a car, keeping it running and not needing to bend over backwards or pay a ton of money to do it. Our car is unique so it requires different maintenance. He showed us what was available, what it would include and how it could help us or why it wouldn't be necessary. He helped us to get the best protection for our investment. Better than that, we understood why it was more of a necessity so we felt confident that when we left on our car we made the right choices. Both Vik and Toby were so easy to talk to you would swear we had know each other for years. I picked up the car the following day and was given a full walkthrough of the vehicle, the navigation, the advanced features, how to effectively drive the car without becoming stranded and given added rosources to check out to further my education. He did such an amazing job of familiarizing me with the car that I was able to effortlessly do the same for my wife later. After a day of driving and getting used to the car we were confident we would be able to commute to work and run errands on the charge we had left for the next day. Complications had me running all over the city and I found myself with a depleted battery and no charge station. I was close enough to the dealership that I could make it there with the remaining battery. I needed to get back to work right away though. Vik set me up with a ride back to work so my car could charge and be ready by the time I was done. He didn't hesitate to help and I didn't even feel like I had burdened him at all. I even had my accessories that I ordered waiting for me when I came back which he helped me put in. I have been to other places for cars and bought from other places. They were mostly the same. Kayser is very different. We bought a car but received much more. We feel welcome here and they are always willing to help us with anything that we need. I was amazed that calling them was more like calling up a buddy than contacting a business. We have found the last place we will ever purchase a car from. I have already been spreading the word to people I know who are looking to replace their clunkers that they need to come here even if they have others in mind. A huge thanks to everyone there. A scale of 1 to 10 is used to measure normal situations with normal people. So when I say they earned 11s I hope that explains my full meaning.

Brenda Jensen

Dec 4, 2014

The Kayser dealership is a great place to purchase a vehicle. They were very open with questions we had and made purchasing very simple and easy. They were prompt in contacting us and their efficiency made us feel at ease. Alfred was a wonderful car salesman. He was very professional, courteous and welcoming. I would definetly buy a car from him again and would highly recommend contacting him for your next car purchase.

tejasviyr

Nov 29, 2014

I bought a used car 2011 Nissan Sentra SR from Kayser Nissan, Madison, WI. I worked with Alfred. Here are the points which I liked:1) Alfred, Doug and Tony were very friendly2) They allowed us to go for test drive the vehicle independently3) After the vehicle was bought, Alfred gave a demo of the vehicle which was good.4) Tony explained Nissan's warranty extension schemes in detail.I was bit disappointed by the fact that there was very little discount on the price listed in the website.

Kbow23

Nov 22, 2014

We bought a 2013 Rogue last year and didn't have the best experience. However, we thought we would try them again. We now liver much father away so we were leery about driving all the way for nothing but we were wrong. MUCH better experience, great price, great saleperson for only being with the company a short time, and lastly finance was quick and easy. Experience was so worth it and we love our 2014 Pathfinder!! Great job guys! We will see you again when we are ready to upgrade!

Lianayls

Nov 11, 2014

I enjoyed working with Vik.He is a very attentive salesman and knows what people need and does the best to please his customers!Thank you for helping me with my Honda! I loved the pricing and the car itself! I would reccomend Vik to everybody.Thank you again,Sincerely,Liana

marisha.shpichko

Nov 11, 2014

I am back :-)I traded in my 2014 Nissan Pathfinder for a 2015 Rogue. Love-love the new car!!!The price was good and the delivery process was really simple. Big Thanks to Viktor Lazdovskis, he is friendly and has a great knowledge of the vehicle.This is our 3rd Nissan car we bought through Vik Lazdovskis and we plan to buy next week another one. See you soon Vik.

Wisconsingirl

Oct 2, 2014

I am so happy with my new vehicle! Thanks guys! My experience at your store was wonderful! So much so that I actually sent in two of my friends to see you guys and they both ended up purchasing vehicles as well! It was awesome working with Joseph, Toby, and Doug! They made me feel incredibly comfortable! They were so welcoming and helpful during my experience! Once again, thanks so much!

Terence C

Sep 30, 2014

I want to thank Joe for his excellent service. He really made a genuine effort to understand my situation and made me completely comfortable to work with him. I've never met a sales representative I was more comfortable with. He is also very knowledgeable about what Kayser Nissan has to offer and what they can do for their customers. Joe is also very respectful and i want to thank him for giving me the opportunity to work with him. I'm very happy with the vehicle and the services I received. I look forward to working with him more in the future.

Momof3GWP

Aug 13, 2014

I need to thank Tony in the financial department for doing his job so well and with a sense of humor. And I haven't forgotten Brandon---you went above and beyond when it came to washing my car also. I will and have mentioned Kayser Nissan to everyone at work and it will not stop there. Again, THANK YOU and keep up the Awesome work you do!!!!!!!

SALTILLO3

Jun 3, 2014

Alfred Hall,Jr. is a very dedicated person and a great asset to your company. The service he provided to us was excellent and in our opinion he shows how much he loves his job. Alfred was the person who made this car lease possible due to his dedication and knowledge . We say this because we visited two car dealers before going to Kayser Nissan and when we compare the attention and service received at Kayser Nissan it was beyond our expectations. Definitively Alfred Hall,Jr made the difference.

mayhalam

Jun 1, 2014

I went to nissian looking to purchase a truck that had low miles and was in great condition. Alred was able to meet with me right away and get me into the vehicle for a test drive. This was a great start, Alfred also had all of the paper work prepared and carfax printed out for me. We then went to Toby to talk about financing the vehicle and he was able to give us a great deal from one of the local banks. This couldn't have gone smoother at the dealership and i was able to take the vehicle off the lot that day.

rbps92306

May 28, 2014

I inquired through Kayser Nissan's website last week about a used vehicle. Tyler promptly emailed me back about it & we ended up going over what I was looking for & my situation (trade, money owed on the trades, etc.). By the time I came in a couple days later, Tyler already had some vehicles in mind for my wife & I to look at. After doing some test drives & working on numbers with Tyler, we ended up trading our vehicles in & leasing 2 new ones. Because it was a Saturday & we had a loan with some negative equity on the trades, it took a while to get everything figured out but Tyler & Tony stayed after closing time to make sure we were taken care of & were able to drive our new cars that day. I appreciate all of the hard work of everyone at Kayser Nissan (especially Tyler & Tony) & will refer any friends/relatives looking for new vehicles.

SamKoblenski

May 21, 2014

I had an excellent experience buying a new Nissan Leaf from Alfred Hall at Kayser Nissan. I came in on a Wednesday after work on a whim after getting an online quote, and Alfred answered all of my questions while making me feel very comfortable. I left with a fair written quote, and ended up agreeing on an even better deal over email the next day. We arranged for me to pick the car up on Friday, and he made sure the paperwork and the car were all ready to go when I got there. Financing was quick and painless, and I left feeling very pleased with my new car. The entire experience was smooth and easy, and Alfred was friendly, honest, and knowledgeable. I would definitely get another from him at Kayser Nissan.

sabena1106

May 17, 2014

Everyone we worked with was very kind, informative, and did not push us to make a quick decision. They listened to our questions and concerns patiently and cultivated a warm environment. We will go back to Kayser Nissan for our next car.

veyers

May 17, 2014

I feel I was treated very well by my salesperson when researching and purchasing my new car recently. He was able to answer my questions and was good at explaining the different options available. The finance person was very knowledgable in his field as well.

Jacobsonlr07

May 15, 2014

I worked with Yeong and Tony, and I can't say enough good things about their customer service. I was very new to the car buying process, and they did a great job of providing information and laying out my options for me, addressing any concerns that I had. I was looking for a new car, and Yeong informed me of the recent college graduate program they had, allowing me to get a new car at a good price with good financing. Before going to Kayser Nissan, I was dreading the idea of going through the process of buying a car. Yeong and Tony really made it a great experience, and I would absolutely recommend going to see them to anyone looking to buy a new car.

gustama

May 9, 2014

We have purchased a lot of cars through Kayser in the last few years. We have worked with Vik on every one of them. He is a great person to work with, and isn't motivated by selling something just to make commission. He is great to work with and will go the extra mile for his customers. I would recommend going to Kayser and working with Vik. Unfortunately, we may not need to get a vehicle for a few years now, but you never know!!!!

toojpov

May 1, 2014

I spoke with Peter over the phone regarding a auto lease. He return calles with a quote. Jay promise a service that was not delivered at time os signing. Toby was way off on the pricing. It was a waist of my 2 hours in the office, where it should only take 30min. Jay promiced to include a simple service plan to include oil change and tire rotations free of charge for 3 years. This agreement was not kept. The quote from Peter and Jay was 277.49/month lease. Toby offered 387/month lease. We ended up with 282.22/month without the service plan. I was disappointed at the tactic of the agents involved. I bought the the 2014 Nissan Rogue because I wanted to. I could have gone elsewhere.

shthiker

Apr 28, 2014

The sales part of the experience was very good - friendly and responsive from first contact on through the sale. I was a bit turned off by the "after sale" marketing and pressure to buy additional products I wan't interested in. What made it more uncomfortable was the proximity of the finance office to the draft from smokers outside. As someone who reacts very negatively to smoke this made the prolonged experience worse. In general, though, I liked Kayser, liked the way they handled the sale and would return the next time I'm in the market for a new vehicle.

marissa_123

Apr 25, 2014

Everyone I met at Kayser was friendly and engaging without being pushy. They made the process of buying my first new car as easy as 1-2-3. There weren't a lot of hoops to jump through and everything was explained clearly and with great detail. From going over all the ins-and-outs of my new Nissan to explaining how the loan payment process worked, I didn't leave the dealership with any questions about what had happened (or doubts about my new purchase!) I would recommend Kayser to anyone on the hunt for a new or used vehicle.

leehiggins

Apr 19, 2014

The best dealer in Madison, thank you to Alfred Hall for helping me in the decision in buying my new car and Toni Scialabba for getting me the finance. You rocked.

jegeasland

Apr 16, 2014

Would like to have had the features on the Ford Escape explained/pointed out. Was listed at $13,985 on internet, however after having time to reread agreement I see that I paid $14,134.00. Not sure why. Realize should have caught before signing.test drove in town, would have liked to have taken on highway, it seems noisy. Not sure if it's the tires or if it's just the way Escapes and this size suv's are. Which with all the Escapes seen on the highway I would find that hard to believeFelt uncomfortable discussing vehicle with salesman out in showroom, desk /cubicle would have been nice.My first experience purchasing a vehicle on my own, realize need to ask lots of questions and take time reading BEFORE signing.

Galia

Apr 12, 2014

I had new Mazda unfortunately I got to bad accident due to bad weather plus been pregnant thanks God Mazda saved my life.. But Mazda dealership weren't very understandable and carrying.. I always liked Nissan look so I decided to choose Nissan Rogue once I entered Kayser I felt like I came to a big family I got perfect service great price, total devoted to his job Viktor sales rep he is 100% knowledgable guided through all the instructions and took care of everything.Tony financial guy he explained to me all the details about $ amount and did his best to financially fit my current situation!I came to Kayser and drove back on my beautiful Nissan Rogue! I felt great! Nissan cares about it's customers and Folks who Work for Nissan carry Nissan's name at their BEST! Thank you guys!

nemoland

Apr 8, 2014

Kayser Nissan is a great place for your new/used car needs.I know that well from my past experiences.This time around, I truly enjoyed Mr. Alfred Hall Jr.'s exceptional services.Simply put, he's a rare species for a car salesperson.A man of integrity. A man of his words. What a decent gentleman!Enough said.

Nazarlv

Apr 3, 2014

This is our second Nissan vehicle we leased from Kayser. Best customer service! We'll be back when it's time to get new vehicle.

Firefloozy

Apr 1, 2014

I want to say that both Joel and Toby made this purchase stress-free. I was in need of a vehicle badly and I wanted to stay within a budget. Joel made sure that he gave me all the options available. I was not looking to buy a new vehicle. I had came to Joel looking at used vehicles. Joel had worked with a friend of mine in December and I remembered what a great experience it was for my friend, I felt I could trust Joel's experience and suggestions to guide me in my decision. There was no pressure from Joel. I will send anyone I see needing or looking for a car to Joel. Sincere and thoughtful through the whole process. I have never been treated so kindly at a car dealership. THANK YOU!

gbhalla

Apr 1, 2014

I had an excellent experience in purchasing Nissan Murano LE from Kayser Nissan. Peter Stratton, Internet Sales Manager was in contact with me right from the start when I was searching for the vehicle on kaysernissan.com. Peter answered all my questions and explained me the terms and conditions which made my new car buying experience hassle free. I will definitely recommend Peter Stratton and Kayser Nissan to my family and friends.

kkay4752

Apr 1, 2014

My Kayser experience began online with Tyler who provided me with very kind service and was very quick to getting me answers for my questions. Once I was actually in Kayser, I was greeted by Alfred who pointed me in Tyler's direction. Tyler and Tony both treated me with respect and kindness and are both very knowledgeable and fun to work with. I am very satisfied with my service at Kayser and will not hesitate to recommend others.

ppautsch

Mar 28, 2014

I recently bought a beautiful low mileage Murano. Dan Cichorski helped find me the perfect car, and made the whole experience fun and special. He's a great guy, he listens and he took the time to tutor me on all the aspects of this high tech vehicle. He even set my bluetooth and personally changed out my license plate in the rain! This is the second Murano I have bought from Kayser. I put 151,000 miles on the first one and never had one minute of trouble. Looking forward to a long healthy relationship with my "new to me" Murano. Thanks Dan.

mitziu

Mar 25, 2014

I went to Kayser Nissan yesterday and bought a used BMW yesterday, the staff was friendly and the experience was superb. The price was great and I would definitely go back to buy another car

sralston

Mar 18, 2014

Kayser Nissan was by far the best dealership I have ever worked with. They really took care of me. They were never overbearing. I started working with Yeong Cahill last year. I came in and test drove a Nissan Xterra and loved it, but decided to hang onto my Ford Escape for a while longer. I continued to keep in touch with Yeong through email. He always answered my emails right away and was always friendly. When I finally decided to trade in my Ford Escape I got in touch with Yeong and told him which Nissan Xterra I was looking at and he got me set up right away for a test drive and got me set up with the Business Finance Manager, Toby Oganezov. Toby was absolutely wonderful to work with as well. I absolutely loved working with Toby!! He got me the loan term I wanted, explained everything thoroughly to me. Talked to me one on one about getting extra coverage for my car in case it would break down and need major repairs. When I was unsure of the extra coverage he truly made me understand the importance of it. A huge thank you to Kayser Nissan. A special thank you to Yeong Cahill and Toby Oganezov. Two of the best people I have ever worked with when buying a car!!!

Cswiatnicki

Mar 17, 2014

Very happy with our purchase at Kayser. Mainly because of our sales associate Brandon. He kept on a very friendly, personal level. We drove an hour and a half because of the price of the vehicle we found on the lot. We are not disappointed to have made the journey.

fxrtharley

Mar 16, 2014

Kayser has been a Madison institution for many years and believe it to be a good company. Whether timing, personnel or just new norm for car sales in todays low expectation of customer service world my experience was less than satisfying. Immediately after purchasing vehicle, found an exterior flaw that was not on vehicle when test driven the evening before. Though there was verbal concerns to rectify the situation, there was more communication from my end for follow up than from Kayser for 1 1/2 weeks. If my situation was a concern and looking forward to repeat sales, would have expected more effort from their end. Ultimately after 2 1/2 weeks and many frustrating days waiting for answers, our car buying experience was less than stellar but must it clear, Kayser did make it right, I would still recommend purchasing a vehicle from Kayser, however do be advised of a $150 fee added to the purchase for them to do paperwork of which was not advised of until time of closing.

bstilwell21

Mar 14, 2014

Andrew Trawinski puts the "win" in Trawinski. And after my car sale I most defiantly left feeling like a winner. He made the process so comfortable and easy it was hard to walk away feeling anything less than satisfied. Not to mention how easy he is on the eyes. There is something about this sales man that just oozes "trust me". Andrew is absolutely a fundamental part of Kayser Nissan. He welcomed me into the dealership with such positive energy that I forgot there were any other salesmen there. He made me feel that it was just the two of us there and my needs/wants were most important. I cant believe I waited so long for a new car. It makes me feel like a whole new woman! I will always be grateful for Andrew. He now holds a special place in my heart.

mavrick3454

Mar 8, 2014

My over all experience was great I had a set price on what I could afford a month and Andrew kept his word we got what we needed on our trade in and helped a lot I'm in the process of helping my sister in law find a escape and I will definitely referred her to u thanks for everything

drsamuelmarkm

Mar 7, 2014

EXCELLENT SERVICES ARE OFFERED AND GOOD CUSTOMER CARE. I ALWAYS RECOMMEND MY FRIENDS TO COME HERE TO ENJOY THE SERVICES SIMPLY THE BEST EVER SEEN

Marishka

Mar 6, 2014

We traded in our 2011 Toyota 4Runner for a 2014 Nissan Pathfinder. The price was good and the delivery process was simple. Big Thanks to Viktor Lazdovskis,he is friendly and has a great knowledge of the vehicle. Thanks to Toby Oganesov. We will be back :-)

dober57

Mar 4, 2014

Joel was very knowledgable about the Nissan Altima and went out of his way to make sure I liked the vehicle and how it drove. On the evening we purchased it, he pulled the vehicle into the service bay and showed me every gadget it had! I was very impressed with that and appreciative for the lesson. I love the car!We had our mechanic look the car over and he did mention a loose tie rod. When we contacted Kayser, the response we received was that it was a used car and not perfect but they could check with Dan to see if Kayser would help us with the repair. The answer I was expecting was to bring the car in and have a Kayser mechanic check it.

jenninga

Mar 4, 2014

Kayser Nissan and Peter Stratton have set the bar for customer service that expect in purchasing a vehicle. Peter originally reached out to me regarding my interest in my recent purchase and was there with me throughout the whole process. He made sure to address my needs for a vehicle opposed to just trying to sell me any car on the lot. We were able to get everything set up prior to me coming into town to sign the paperwork. They made the car buying process as quick and painless as could be.

shellshellshock

Mar 3, 2014

I purchased a 2010 car and then went back to get a newer car. When I purchased the first car I went to Kayser in sauk city and they filled my tank before I left. But when I went to Kayser in madison off the beltline they let me drive off with less than a quarter of a tank.

mattverg89

Feb 25, 2014

I was disappointed that they sold me a used 2012 car with a tire that was punctured on the side wall. Costed me a repair same day, which manager wouldn't cover due to "discounts" or "cuts" on my sale. However Toby and Brandon had good customer etiquette and were always available for me when I had questions.

mmorse5

Feb 25, 2014

I purchased my first car from Kayser Nissan in 2010, I had such a great expirence that I knew I would be back when it was time for me to get a new car. I recently went in to find out a trade-in value of my car. I worked with Viktor, who was extremely helpful. He answered all my questions and made my decision process much easier. I ended up trading in my car that day, and driving away with a brand new one! I would highly reccomend any one to work with this dealership. Every one I encounterd was so friendly and knowledgable and you could really tell that they were there to help me in my decision!

lmontreal

Feb 13, 2014

I found Alfred to be great to work with! He asked questions about what type of vehicle I was looking for and what features I was interested in. Then he showed me the cars that met my requirements. I only test drove 2 and bought the second one I drove. I will come back to Kayser for my next vehicle for sure and will tell my family to shop there too.

weiffco

Feb 4, 2014

Kayser Nissan employees maintened of my former Nissan vehicle and provided good information on the newer one I bought there yesterday. The trade-in price on my old vehicle was quite good, and the price negotiated on the newer one met my target exactly. I couldn't ask for much better in the whole process. Dealing with Kayser Nissan has been a pleasure to me for many years.

elgenio11

Feb 3, 2014

The best dealer in town, thanks Dan Cicorski for helping me in the decision to buy my new Pathfinder, you in your team did everything goes right, also giving the possibility to trade my car and give the right price for it, also a big thank you to Tony Scialabba for the best deal.

jdr9818

Jan 29, 2014

We have worked with Andrew and Tony on our last 2 vehicle purchases and have had nothing short of a perfect buying experience in both cases. Andrew's professionalism, knowledge and friendly service first attitude made our experience a pleasure. Tony's knowledge, friendliness and professional service helped greatly on the business side. Thank you Andrew and Tony, you reflect very well on Kayser Nissan and we will refer you to those we know in the market for a new car.

AlexMomich

Jan 27, 2014

Everybody was incredibly helpful over at Kayser Nissan. They made the experience of buying a car as simple as possible while going into as much detail as possible. Toby made the financing incredibly easy to understand while Peter answered every question about the vehicle that I could think of.

Fieroguy

Jan 17, 2014

We stopped in to look at a used truck and were greeted promptly Erica and she introduced us to our salesman, Alfred. We both enjoyed our experience with Alfred. He answered our questions and handled himself in a professional manner. after the deal was made, he introduced us to Tony. He walked us through all of the paperwork and answered all of our questions. We didn't feel pressured at any point and enjoyed both Alfred and Tony. Our experience at this dealership was positive. We have no complaints.

alBarb

Jan 15, 2014

When I first visited Kayser Nissan I had no idea what vehicle I wanted. I gave my requirements and preferences to Joel and he suggested a couple lightly used vehicles on the lot (an older Pathfinder, a 2013 Pathfinder and a Marano). I took all for these for a test drive and decided on the 2013 Pathfinder. We then emailed each other back and forth for a couple days. I asked questions. He very promptly and professionally answered, made suggestions and we went forward with the paperwork. The price was great the experience was great and 4 days later I drove away in my new used Pathfinder. It was exactly what I was looking for and Joel knew it before I did. Thank you!!!!I need to also give Tony, the finance manager a BIG thank you. He went above and beyond in helping me clear the lien holders off my 1999 Jeep trade in title. Without this extra effort from Tony the transaction would not have been so quick and easy for me and may not have happened at all.Thank you again to both Joel and Tony!!!!

riedeltj

Jan 2, 2014

Our experience at Kayser Nissan was perfect!Joel (sales consultant) came out to greet us and asked us questions to familiarize himself with us as customers as well as to familiarize himself as to what we were looking for in a used car. We test drove 5 used vehicles - BMW 335I, Acura TL, Infiniti Q37, Nissan Maxima, and a Mercedes-Benz C300. It was a cold day and Joel had started all the vehicles to warm them so we would be able to better enjoy the test drives.He helped to explain all of the trade-in options and let us know that Kayser wanted to establish the best trade-in price from the start. It worked so well that way. There was no need to haggle back and forth about our trade-in's value, making the used car purchase process that much easier.He also took the time to get to know us as people. As we talked, he shared information with us about his family and his hometown and his interests. It was more about getting to know us than it was trying to sell us a vehicle and move on to the next customer. We really appreciated his approach.Toby (business manager) made the financing process enjoyable. He added a little humor to the endless pile of papers to be signed making it a pleasurable experience.I would gladly recommend Kayser Nissan to anyone and would suggest they ask for Joel if they truly want an enjoyable and hassle-free experience buying a used car.Tim Riedel

vickyg

Jan 2, 2014

My husband and I are pleased with our Nissan cars. Toby and Joel are great to work with. We had to trade in the one car we purchased it didn't fit our needs for a different one and they were so helpful. I would recommend them and have several times. Don't hesitate to contact Joel today.

Wfryco

Dec 23, 2013

It was six in the evening and Viktor was dressed to the nines. Clean cut - framed in wire rimmed glasses - which can be off-putting, but as I ogled all the shiny new cars in my haggard, worked in clothes, with a pocket book not made for new things, he pressed his polished leather toes into the slush that encompassed the lot, and smiled as his outstretched hand caught mine. I knew I was dealing with someone genuine. After the requisite introductions, Viktor wafted past the vehicle my partner and I were eying and said, So, you are interested in the Leaf?Vik listened to our story intently, leaning easily against the chilly wind. We came prepared; knew that we were interested in an electric vehicle, knew that the mileage was limited, and Vik did not condescend. He never treated us as anything less than people searching, as he acted as our guide.As we entered the Leaf, Viktor talked to us about all the meters, the bells and whistles. He pressed the gas and thrust us past the old oligarchy of combustion. He pulled the car over on the top of a hill betwixt car lights and chaos. As he transitioned to the back and let me nestle into the drivers seat smf talked me through gear changing, a fog rolled in like a blanket across our snowy mid-western expanse. The quiet of the Leaf was almost disconcerting, absolute silence, like a deafening roar of change, but Vik sat back and didn't say a word. We are so used to our noisy existence, the decibels of our car engines, the roar of passers-by, the hum drum cacophony between commercials and conversation, this hollow encapsulation of peace amidst the insulation created by the moisture in the air let me know I wanted the car.Perhaps Viktor knew. As the torque of the Leaf propelled us afar and agape, he mostly remained silent. He knew that the main draw of the vehicle was its anomalism: the silence, the lack of petroleum (oil, gas, etc.), the insane force from stop to go it has. But he let us experience these profundities on our own terms. He let the car sell itself.We came back several times and Viktor welcomed us, each time, with sardonic wit and a cup of tea; beckoning us to his table and the driver seat of the car we now call our own. He answered our questions and concerns with aplomb and earnestness, and, despite our nagging, dealt with us with uniform professionalism.You have to understand, this is my first non-used vehicle, my first dealer vehicle, my first car with the woman I love; this is a big deal. If Viktor had not been as unobtrusive, as learned, as easy going, I would have scurried off to my safety zone of malcontent. It's cheaper, I would have told myself, to fix the ball joints on my twenty-something-year-old Honda. I don't make enough for a car as nice as the Leaf. The narratives are unending for a cynic like me. But Vik made me excited to join this strange group of non gas guzzling Leaf owners; made me happy to participate in the future. I believe I and my partner are unique in electric car owners in that we do not have a garage, we cannot charge at home. This was our choice and Vik was imperative in convincing us that the car could handle our commute with ease, as it does. That we would be fine.Viktor would often stay late for us, and abided our eccentricities. He was the perfect salesman for us new-wave, potential hippie, hard working, middle-class commuters. Nissan has made the perfect car for us, and Viktor eased into the discernment of that truism, never forcing our hand. We love our car!Thank you so much,Will & AngelaPS: Tony in financing is awesome as well.

billferguson70

Dec 20, 2013

The entire experience from beginning to end was relaxing, stress-free, warm and friendly. Aside from purchasing a house or selecting a wife, buying a car ranks right up there with one of the most important decisions a person makes. It surely helps to have a salesman and a manager who work with you, rather than around you or against you, committed as they seem to be to gaining your trust and making the experience seamless. I'm just sorry I won't be buying a new car any time soon.

TMcclurg

Dec 17, 2013

Andrew was a pleasure to work with and quickly understood my interests and intentions. I'm a return customer to Kayser Nissan. The exceptional service I've received over the past nine years brought me back for another Nissan.

adgaurav

Dec 15, 2013

Sales rep Peter was very patient in answering all our questions regarding our new car. All in all it was a great experience for us. I would definitely recommend others.

thompw1255

Dec 13, 2013

Fantastic. Tyler and the rest of the staff were outstanding. They earned my loyalty. The deal for the car was fabulos. Hats off to the team. A job well done!

Jeremy204

Dec 12, 2013

From the initial contact with Kayser Nissan and Tyler Paynter, the process of settling on a price to working out the specific details on my trade-in were far above and beyond what I have experienced in previous vehicle buying interactions with other dealerships. Tyler was extremely straight forward, very easy to work with, and understood what I was looking for in terms of answers to my questions. When it came time to talk financing specifics, terms, etc., Toby Oganezov was the utmost professional and efficient specialist I have worked with to date. He thoroughly explained everything in enough detail to make sure I understood, but wasn't overbearing or pushy in any way. Total experience at Kayser Nissan was A-Class all the way.

meandred2

Dec 10, 2013

I was referred here by a friend after having some issues with another local car dealership, and I couldn't have ask for BETTER service EVER!! I never felt pressure at all. They also NEVER tried to upsell me anything I didn't need and left all the the decision making to me. Tony and Brandon were AMAZING! I actually felt they truely cared about me and what I wanted. Going forward, I will always strongly recommend Kayser and plan on buying again from them in the future.

morse68

Dec 5, 2013

We bought our second vehicle from Kayser Nissan and have been pleased with both purchases, so far. We bought a 2012 Rogue and recently purchased a 2013 Sentra. We have dealt with Alfred Hall Jr. on both and he has been very knowledgeable and helpful. If I have any questions after, he is always able to answer them in a reasonable time frame. I would and have recommended him and this dealership to others.

LewKollmansberger

Dec 2, 2013

My experience at Kayser Nissan was very comfortable and efficient. Alfred explained things well, and was enjoyable to work with. Tony had the paperwork ready, and did not pressure me into buying more than I needed.

Madisonpal

Dec 2, 2013

In the start of the new winter season here in Wisconsin we started looking for a new car to handle the snow. We started with doing the research online and looking over different types of crossovers. After careful consideration we came to the conclusion we should look at the Nissan Pathfinder and test drive one. We first went to the Nissan dealer near out home and they did not have what we were looking for. Also the salesman was not helpful at this location so we drove over to Kayser to see if they had something. Once on the lot Vic Lazdovskis came up and greeted us with a warm smile and a hand shake. We explained to him what we were looking for in a car and he went right to work. He did some research and told us that the model we are looking for did not come with a light interior. He did started to show us what he did have in stock in a light interior and we chose the Red with Almond and few other models but the Red stood out in the crowd. Vic was very proactive in getting us what we needed . Vic is a great asset to any sale force and adds great valve to your sales team there at Kayser. Thanks again for the great experience .Paul and Olga Proud owners of a 2014 Pathfinder Platinum

vickyg

Nov 30, 2013

We bought in October from Joel a 2013 x-terra and had a great experience with Joel and Toby that we came back and bought a Juke. Very pleased with the service and the cars so far. Have already recommended Joel to a co-worker.

michaeljroy

Nov 29, 2013

The overall experience was excellent. Salesperson, Vik, greeted me a door and reviewed my needs. On return visit he was again available to answer more serious questions regarding another model and after some discussion and before I left he introduced Toby financial person who answered a couple of specific questions and offered to evaluate one of the two trade-ins and helped arrange a time to appraise the second trade-in. And before I left, he gave me a written worksheet that was most helpful in my making a decision regarding Nissan versus two competitors. The salesperson then found the truck model and color I requested in a brief period and, as I asked, without dealer add-ons. Delivery of the vehicle was excellent. And Toby spent quite a bit of time at closing, answering further questions on service contract and financing, again in a most positive and agreeable manner. Both price and service provided were excellent.

Maria51

Nov 27, 2013

From the first hello and initial questions Alfred asked us , I felt he was a sales person like no other we have ever worked with. He made us feel at ease and heard. He moved forward with the information we gave him and worked from there with what would not only meet our needs but who we are personally. We are not buyers that need or desire all the bells and whistles and he moved forward genuinely trying to meet our expectations in a new vehicle . His honesty, integrity and knowledge were also genuine. We'd like to say thank you to him and though we do not buy a new car frequently we will definetly buy another one from him.

udflyers

Nov 25, 2013

Alfred was very helpful in our vehicle purchase, showing us both the 2013 and 2014 models of the vehicle we were interested in. We were able to take an extended test drive as well as compare our options side by side on paper to determine what was the best choice for us. Alfred was very knowledgeable on the features of the vehicle, and was not pushy in any way. We especially appreciated his openness and willingness to answer any questions that we had throughout the process and after.Tony helped us to determine the best method of purchasing our car (cash back versus low APR), and used math to do so, which we found quite important as my husband and I are both very analytical individuals. He took time to understand us and how we approached the purchase which made us feel really good about working with him.

Vicki1922

Nov 21, 2013

My husband & I visited two dealerships, Smart Motors & Kayser. Both salesmen were very nice. We felt we received the best value at Kayser, even when Kayser wouldn't negotiate the price (you can't fault a person for trying). Alfred Hall was very friendly & knowledgeable on the car we purchased. He went above and beyond to locate a 2nd key & a website for me. Alfred made the entire process easy for me. He was friendly & professional with the right amount of humor, which I found to make for a smooth transaction. I would definitely recommend Kayser & Alfred to anyone looking to purchase a new/used car. Almost forgot to mention, Kayser allowed me to take the car for 5 days with a small deposit before completing the transaction. I really appreciated their trust in me, considering the circumstances, it was extremely helpful to me.Thank you Alfred & Kayser !!

scorpi1

Nov 18, 2013

The sales staff at this dealership were very inviting and helpful on all aspects of my purchase. Not once did they make buy a new car a hassle or unenjoyable. I would definitely recommend this dealership to anyone who is looking for the best possible deals and experience.

NelsonNissan

Nov 10, 2013

Dealership was very professional always asking the right questions in helping me purchase my new Rogue. When my salesman was busy with another customer he made sure I was taken care of by having a colleague show me the vehicle I was interested in. My overall experience was great with Kayser Nissan.

mura7yes

Nov 3, 2013

Vic was friendly and not in a fake way. He was patient and considerate. I could tell by his answers that he was mindful of my needs. He explained all the new features of my car in a way that I could understand and apply it when he wasn't around. Vic even took time to answer my questions days later for a couple days in a row. This was unlike any other place I had been in my entire life. I actually felt Ike someone was looking after me instead of going after my money. Thanks Kayser! You really have a great team there!

butterflies

Oct 30, 2013

Yeong was great, very friendly! I love the Nissan Rogue I purchased. For someone who never purchases a car (always have hand-me-downs and not complaining) he and Tony in finance made a stressful and overwhelming situation much easier! Thank you so much for the great customer service!

RickLund

Oct 29, 2013

Joel was extremely knowledgeable, a very good salesman. He anticipated questions and concerns and provided ready (but not canned) answers. He knows what he's doing, is extremely thorough, and relentless to make a sale--a good quality, not a negative one.I appreciated the fact that he was extremely attentive, followed through on what he said he would do, and took any questions or concerns I had seriously. I did not intend to leave with the vehicle and trade that I made, but that ended to be a much better solution to my transportation needs than the one I originally intended. We almost ended up with two vehicles instead of one, but could not find the used Rogue on the lot that met our needs in the extremely short time frame we had to buy--same day. I have already recommended Joel to a friend, who is considering a Nissan Leaf.

MikeMalesytcki

Oct 24, 2013

I have purchased a vehicle from Tyler b/4 and he has been excellent to deal with and goes out of his way to the customer feel good about the purchase. Kayser is conveniently located to my residence and will consider them for my next car purchase.

jmire202

Sep 9, 2013

Like so many, I am not able to afford a new vehicle so I always look for a reliable, safe vehicle that assures me that I am getting a good deal. Four years I purchased a car from Dan C. and was impressed by his professionalism and humor. When it came time to find a larger vehicle to accomidate my new and growing family, I returned to the same place. Again, Dan was able to find me the perfect vehicle and at a fair price. If you want to have fun while shopping for a new car, this is the guy to see.

jolt1982

Sep 9, 2013

I would have to say I highly recommend going to Kayser Nissian. They have a great selection of vehicles to choose from new and used. I went with a Nissian Altima I LOVE IT! I worked with Joel Duensing very very awesome to work with he cares about what car would fits your style and your liking he will help you in any way he can with no pressure. The Business Manager Tobey was also great helps you get a good rate and monthly payment, they work with you! I will definitely be a returning customer and I highly recommend Nissian Kayser.

JoshLindemann

Aug 28, 2013

Overall my experience was solid. I would come back to Kayser Nissan again in the future. I am very happy with the 2010 Nissan Maxima so far and I appreciate that Alfred listened to what I was looking for and put me in the car that was right for me. There was no pressure or upsell on the car. I appreciated Alfred's follow up after the sale and will most likely return to Kayser if I need servicing because so far I felt like I was treated right. I liked the option of the extended warranty, because I plan on keeping the car for a long time and wanted the peace of mind.

nordin3

Aug 24, 2013

Joel did a great job! He was very knowledgeable and informative about the Muranos and Rogues. He was very patient with us. He continued to work with us until he found us just the right car! We love our Murano! Thanks, again, Joel!!!!

Bruminski

Aug 13, 2013

I couldn't be happier with the service I received. There was a no pressure sake and I was treated better than I expected, not just by Brandon but by the whole staff. I would recommend this dealership to friends and family. I know my parents were impressed as well and will be conducting business in the future. Thank you for the awesome customer service.

KarenKat

Aug 12, 2013

Joel was my salesman. He was very personable, knowledgeable and attentive. Joel bent over backwards to make this deal a great experience for me. This was my first experience buying a car through a dealership. The car I replaced was a 25 year old Buick I bought from my mother 15 years ago. Joel recognized this was a big deal to me. Toby and Erica were also very nice. Toby had good financing advice. I would definitely buy from Kayser again.

legimmer

Aug 9, 2013

I just purchased a 2011 Sentra from Kayser with the help of Joel Duensing. I originally went to Kayser Nissan to look at a new 2013 Versa. There were none at the lot at the time so Joel did his best to find one from another dealership. There was a waiting period of 1-2 weeks and he called me to keep me updated several times. They were not able to find a Versa, so Joel showed me some used Sentras because they met my criteria and were priced within my budget. I ended up purchasing one of them and I love the vehicle so far.I'm only 23 years old so this was my first time buying a car and financing it through a dealership. Needless to say, I initially felt a little nervous about the situation. However, Joel was very thorough and friendly and made me comfortable throughout the process. He did not treat me as a customer, but as a friend which I feel is hard to come by in the business world these days.Tony worked with me in financing my car. He was a lot of fun and worked hard and fast to get me the best financing available and I'm thankful for it. Toby, who was also a delight, finished up some last minute things for me and then I was on my way!The staff at Kayser Nissan has great personality and flexibility all while being professional and hard working. I would definitely recommend them to anyone.

vishnu83

Aug 8, 2013

Wow and Awesome experience. I have been in many states and I always had bad reputation on the sales team , But Kayser Nissan people (Joel and Toby) changed my perception about sales people . They really took their time and explained Pro and cons in each of car I was looking. Appreciate their patience and their hard work they do .. Thank you so much in getting me the car which I was dreaming for a long time.. I would definitely say Kayser Nissan is one of the best dealers in USA in the work culture and on providing the best customer experience .Thanks Joel and Toby for your support , Wish good luck to you ! Kudos ! Kudos! Kudos ! Way to go guys..

mailan

Aug 1, 2013

I would highly recommend the sales consultant and the business manager to my family and friends. They were professional and thorough. They patiently answered every question and I never felt rushed.

MandyFebus

Jul 30, 2013

Joel Duensing was great and very helpful to work with; he understood our needs and priorities and was able to match us up with the right vehicle. We did purchase a vehicle that had been owned previously by a smoker, which was a turn off. Joel was understanding and accommodating regarding this issue and did what he could to help minimize the odor prior to purchase. While it didn't work 100%, he has since followed up a couple times to ensure that we are happy with our purchase and to offer up suggestions. It is going away with time, but we appreciate the attention to detail. We would work with Joel again.As far as the process of financing the vehicle, it did go quickly; however, I don't appreciate the relentless attempts to be sold extended warranties and finance options after I've said no six times. We were clear as to what we wanted our monthly payment to be, and we were already maxed out, so adding an additional $50 was not an option.

jasond77

Jul 29, 2013

Yeong Cahill was very pleasant to work with. I had already decided on a specific luxury sport SUV for sale at another dealership, and stopped in at Kayser Nissan on my way to buy the other. I ended up buying a Nissan Murano because Yeong was able to show me that it was a better value than the other vehicle, and better suited for my needs. Yeong was very friendly and informative. I would not have bought the Nissan if it hadn't been presented so clearly, and would have missed out on a great vehicle. The business manager, Tony Scialabba, that worked out the signing with us was very good also. He was very knowledgeable, and made the purchase of our company vehicle very simple. I also met a sales manager there, Jay, and he seemed a veteran professional sales rep. Yeung and Tony were personable, talked to me - not at me - and were professional, courteous, and respectful. This made my buying experience more pleasant. I would recommend talking to Yeong Cahill specifically if you're considering buying a Nissan in the Madison area.

dmatson

Jul 22, 2013

I have been a Ford Explorer person for my last 4 SUVs. I needed to get an SUV that could be more like the Explorer in terms of space, towing and mileage. I was not sure about the Nissan Pathfinder, but in working with Dan Cichorski, I learned that the Pathfinder could do everything I needed and he exhibited the kind of friendly confidence that made me believe this was a good place to do business and a good car to replace my Explorer. Dan understood my need and didn't try to oversell me.

Mbuikema

Jul 22, 2013

Joel was excellent to work with starting with my first phonecall. He was informative, helpful, honest and friendly. The dealership was extremely busy during our visit which resulted in some unexpected lengthy wait time, but Joel maintained communication with me, informing me of where we were at during the whole process and was very apologetic for an inconvenience by having to wait. He also expressed his gratitude for our patience.

aashbaug

Jul 21, 2013

This was my first time buying a new car and Vic made it not only an easy experience, but a very fun one. As I debated between two models, Vic was eager to point out the pros and cons of each and run back inside to grab keys multiple times so that I could test drive each car I was considering. What I appreciated most about Vic was his considerate nature- he was extremely friendly, but the least bit pushy. He understood that I needed time to make my decision, and was very helpful throughout the entire process. My mom and I had planned to have only my name on the title, but ended up going back and forth a couple of times between having her name on the title as well due to insurance reasons. Vic was extremely patient and maintained his positivity during our vacillation, even though we caused him to stay much past 5 pm. I have to say that I was a bit apprehensive about buying a new car because of the car salesman stereotype we all hear of, but Vic completely defied that stereotype and made it a very pleasurable experience for my mom and I. We will most definitely be returning to Vic in the future.

mchorlton

Jul 19, 2013

It was a pleasure to work with Tyler. He was very informative and knowledgeable about the Nissan brand and the differences between each model and trim line. He was also very straightforward and personable. I had a very good car buying experience working with Tyler.

Krittlebug

Jul 17, 2013

Buying a car can be a fun, yet stressful process. The guys at Kayser Nissan (and Ford!) took good care of me when I went in to purchase a car for the very first time. I was very nervous about getting a car because knowing that I had zero credit.. I figured it would be very difficult. I tried another dealership because I was interested in one car and they kept pushing me to buy a different car that I couldn't afford (even though I kept reminding them of that). I found a car for a better price (which had all of the goodies I wanted) at Kayser Nissan. Alfred Hall was very kind, not pushy, and professional. Despite me making silly mistakes here and there, being a first time buyer, he was very patient with me through the whole process and never gave me a "Are you stupid?" look even though I deserved it a few times. Big kudos to whoever did the work of finding me a good deal (I believe it was Tony? I spoke with him on the phone). I was nervous because the process was taking longer than expected, but it was worth it in the end. It took a while because he had offers for me but kept looking to find something better. I am a first time buyer with zero credit (with a co-signer who has good credit but not a steady income), yet he hooked me up with a place that offered 5.5% APR. I think that's a pretty solid deal. I never got to meet Tony in person; however, and I want to give a shout out to another Kayser employee, Jeff from Kayser Ford. Tony couldn't stay to finish the process with me, so they sent me across the street to have Jeff take care of me. My impression is that it doesn't matter if it's Kayser Nissan or Ford; Kayser in general seems to have very wonderful employees who genuinely want to help you get your car (if not, then they are extremely good actors!). Jeff was super nice and even made me laugh a couple times despite me being stressed to the max seeing how I have never invested in something as big as a car (Note to self: Need to get some anxiety meds prescribed for when I get a house haha). It was hard to let go of the car that my parents got me when I was 16 a decade ago, but I do love the Nissan Rogue that I purchased and hope that it will serve me as well as my Mustang did. Thanks to all of you for a VERY good experience!

chriswinkel

Jul 16, 2013

The staff at kayser was great to work with. My process was efficient and every step of the way they were making sure I was happy with the process. It was quick, friendly and the price was great!

madflash321

Jul 15, 2013

Bottom line... Kayser gives you probably the best deal, but the customer service and salesmanship are seriously lacking! We couldn't really argue with the "sales" price of the vehicle, nor with the trade-in we received on our old car. We had done the research, and they gave us more than we were expecting, which was great. We also got a better rate and terms than we were expecting on the financing (again, we had done our research ahead of time so we knew what we should expect).However, when it came to the "soft" side of the experience, Kayser leaves a lot to be desired, and falls too much into the stereotypical "car sales" bucket -- you feel a little bit of sleaze in their customer approach. Our salesperson was not very professional in his appearance or demeanor. He wasn't very informative, helpful or even engaged in the process. We were actually there over a total of 3 days to research and test drive, make a decision, start and then ultimately finish the purchase process, plus to bring it back to have some enhancements done to the vehicle. So we had plenty of time to experience Kayser's customer service. On all three days, we felt very rushed. We were given very little information on the vehicle -- the salesperson didn't really try to help or advise us. We were left pretty much on our own. We were rushed through the paperwork. And, there were some specific questions that we didn't get the answers to until WEEKS later. Our car (which was used) was rushed through detailing, so we are having that done again (my daughter found a toothbrush under one of the seats!). There was absolutely no feeling whatsoever that, once we decided to pull the trigger, we were a valued customer. In fact, I did hear multiple, multiple times reference by both our salesperson and our finance guy on how busy they were and how late they had to stay, blah blah blah. Which is completely unprofessional. The finance guy was way too talkative, going on and on about his own (pretty stupid) life problems and decisions, when really, all we wanted to do was sign some papers and get home after a long day at work. He crossed the line from personable to Too Much Information. I also felt he was trying to wheel and deal -- a lot of fast talking without really saying anything, and then expecting us to make a decision. Thankfully, I'm not the kind of person that's going to take that easily, so I had to push him to slow down and make some actual sense before I decided on anything. We have another car that we purchased at a competitor's dealership that is well-known in the area for their customer experience, and wow, the difference is evident! How they take the time to work with customers, make sure they feel good about the purchase, the pomp and circumstance surrounding the purchase of the vehicle, and even the personalized communication YEARS after the sale is incredible. I'm just really, really glad that we did our research ahead of time and pretty much knew what we wanted. And we will NOT be taking our vehicle to Kayser for service and maintenance. We'll be taking it to the competitor's dealership that I mentioned above. Because I know we're going to be well taken care of.

Kugarr

Jul 11, 2013

I had a great experience with Dan. He helped me pick a good car and he was very helpful and friendly. He kept me in the loop, letting me know the updates on when my new car would be available. I definitely had a great experience at Kayser Nissan and would recommend this dealership to anyone. Great service and a good selection of cars.

beckykitto

Jul 2, 2013

I would strongly recommend Andrew Trawinski to my friends and co-workers. He was very knowledgeable and helpful. Everyone at Kayser was great. I will definitely be a return customer

lwiner63

Jul 2, 2013

My salesperson was great and was very knowledgeable about the product. I did recommend him to a friend that also purchased a car from the dealership.

anuta

Jun 22, 2013

Nissan Is great place to go for baying car ! Nisan is very god car for family , very roomy interior LAVE IT ***** THANK YOU * YAONG CAHILL *

vipples

Jun 21, 2013

My overall experience with Kayser Nissan and Jay Hartley was a good one. Jay was quick to get a hold of me and help with any questions I had regarding my Altima. He didn't seem to skirt around any questions I had regarding my purchase. Both Jay and Kayser Nissan were very straight forward and professional when it came to giving me information about my car.

mccants9

Jun 18, 2013

The salesperson I worked with, Alfred Hall, was thoroughly professional, courteous, and knowledgeable. I was very impressed not only by the time he took with me but also the ease with which he worked within my very specific constraints.

aaufderh

Jun 17, 2013

I had a wonderful experience at Kayser Nissan working with Yeong Cahill. He was helpful and prompt, and he was very knowledgeable and help me to find the best car for me as well as for my lifestyle. This is my first "new car purchase" and I feel happy with my purchase and felt respected by each employee that I came in contact with, specifically Yeong. Thank you for all of your help, diligence and patience with me during this process!

jfn1

Jun 14, 2013

My boyfriend and I began looking into cars from this dealership after the transmission on our old Intrepid started to fail. We found a barely used (<1000 miles) Nissan Versa on their website being offered for a very good price. We went to the dealership the next day and Andrew let us test drive the Versa while he evaluated our old car for a trade-in. We bought the car when we got back. We had been approved for a loan through our bank, but couldn't finalize the purchase because by this time the bank was closed. They let us take the car anyways and we made an appointment to finish signing paperwork in a couple days. No one tried to surreptitiously raise the price of the car or force any extra warranties or add-ons on us. Tony, who dealt with most of the paperwork with us, explained all of the extended warranty options very thoroughly and clearly and we ended up deciding to get a repair plan. Plus they gave us $500 off the Versa even though it would cost them more than our old car was worth to fix it.A few days later, we received a handwritten thank you note. I would never have thought buying a car could be this painless. (It's still a little painful to spend all that money, but it was spent well.) We both highly recommend this dealership. They are fair, courteous and helpful.

sandman22

Jun 14, 2013

Overall my experience at Kayser was a GREAT one. Alfred Hall in Sales was very helpful and not pushy. I would definitley recommend him. Kayser had the CARFAX in the car to read. I met sales manager Jay and he gave me a good history of the vehicle and previous owner after the sale was finalized. Business Manager Bruce was friendly and informative regarding financing. Kayser Nissan also filled the tank with gas and washed it before I left. I was pleasantly surprised that a dealership was filling the tank with gas at $4 a gallon. The fact that Sales Manager would talk with me after the deal was done also said a lot to me about Kayser Nissan.Steve Grzenia

jpdyreson

Jun 9, 2013

I am deaf and he communicates well with me by writing the notes. His response to my email are sometimes late but came out fine.

DENNIEO

May 28, 2013

In the process of locating my vehicle, with the equipment and color I most desired, Clay did an exceptional job. The efforts of Tony and Jay to obtain Tier 0 financing for my lease were equally exceptional. I am an extremely satisfied customer.

Mortonh75

May 20, 2013

My first contact with the Kayser dealership was over the web. They had the car that I wanted and after searching the reputation of the dealership I contacted them regarding the purchase of the car. The first contact was the sales person who dealt with me fairly and kept his word regarding the price and the quality of the car i was to purchase. I want to contact the salesman, sales manager and their credit manager who made the process of an unpleasant experience of buying a car to an enjoyable experience. This is the BEST dealership I have dealt with in my past 50 years and that says a lot coming from a Minnesota resident buying a car in Wisconsin.

lindsayrice

May 6, 2013

I purchased a 2010 Nissan Altima. Alfred was helpful, informative, and super nice overall. Kayser was the 6th dealership I visited that day, and was the first that wasn't pushy. The other dealerships (especially Schoepp) tried to force me to buy a car that I didn't even really like, just because it was a "good value". Schoepp even tried to make me sign a "contract" agreeing to purchase, which was handwritten on scratch paper! At Kayser, I had completely different experience. Alfred showed me the car I liked, let me test drive it, answered my questions, and left the decision up to me. He was more concerned with me really liking my new car, versus making a sale. I didn't feel any pressure to buy at all. I did love the car, and appreciated the excellent customer service I got, so I bought it! Thanks for doing good business Kayser. Alfred was awesome and he should be rewarded. Thanks again!

bissonette

Apr 22, 2013

I enjoyed working with Clay on the recent purchase of my 2012 Pathfinder. Clay, and the other salesmen, were friendly and made you feel welcome at the dealership. Pricepoint was a dealbreaker for our purchase, as this is a company/corporate vehicle purchase - and Clay was able to come through. We ended up trading in my 2008 Jeep and I feel that we were given a fair trade value. The transaction itself took longer than I hoped that afternoon...but otherwise, went well.I did end up noticing a couple of things that were not noticed or pointed out at the time of purchase. There's a dent in the front of the hood and the hood seemed to shake a bit on the drivers side, while on the highway. It was fairly windy out on my travel home, so I'm hoping this is the only reason for that. This is not something that I noticed or that was pointed out to me when we test drove the vehicle. There's also quite a substantial amount of sand, looks like beach sand, under the second and third row seating of my vehicle. It would be a good idea to clean under the seating of your vehicles before presenting to the customer. I was somewhat surprised that the sales manager, who approved purchase and trade pricing, didn't come over and introduce himself to me during the purchase. I watched him introduce himself to other customers and explain pricing to them, while I was waiting for my vehicle to be ready. Just an observation that I wanted to share.All in all, I had a very good experience and I enjoyed working with Clay. I would comfortably recommend your dealership to others.

mattreg

Apr 9, 2013

In 2010, I purchased a brand new 2010 Altima. This was going to be my first new car purchase, and quite frankly, if I was going to spend this amount of money on a vehicle, I wanted to be particular. Andrew Trawinski wasted no time in searching to find the exact car (color, model, engine, options..) that I desired. And he had to look far....MINNESOTA! That car has been splendid for me and wife, but as she has pretty much commandeered it, when our 2002 Santa Fe needed an upgrade, it was once again my choice.This time, I went to Andrew with an exact car they had on the lot that I wanted, this time I was seeking a very gently used Nissan Certified Pre-owned XTerra. Kayser and Andrew specifically are never pushy, and I ultimately worked on the deal with them over a period of 3 days. I found their initial price was competitive, and they worked with me some as well to entice me to make the purchase with them. I was able to get fair value for my trade in, and when an issue arose right at the end of the process, myself and Andrew and the sales manager Jay were able to work through it fairly and professionally. Essentially, their was a miscommunication with a feature on the car that was no ones fault really, but still very well might have been a stumbling block had I been at a different dealership.

AChangedOne

Apr 3, 2013

Kayser Family You've Done It Again ! ! ! !I was very pleased with the service I received from you all. You have made me an lifetime customer and I believe you guys did your job in providing me with excellent Customer Service. My first car that I bought there roughly 5 years ago was an 2004 Mitsubishi Eclipse. Through the duration my ownership of the vehicle, it operated very well and I never needed mechanical work on the vehicle. I feel that I got a very good deal and I am so very pleased for everything! Thank you so much Kayser Family ! ! !Happy Customer, Anna D : )

nolimit2391

Apr 1, 2013

My wife and I went into Kayser for our first-ever car purchase and couldn't be more satisfied. We were assisted by Clay, who was incredibly helpful and honest throughout the entire process. He was able to find the exact car we wanted and have it shipped to Kayser from another dealership outside of Madison. Kayser gave us fair rates without trying to up-sell or any of the trickery common to the trade. Would recommend and will shop there for our next car purchase.

sjwald

Apr 1, 2013

Clay followed up on every question I had. I test drove 3 cars and it was very pleasant. I did buy a new car and so far really like it!I gave this dealership the marks I did because it was very pleasant and attentive experience.

Alexanderwi49

Mar 29, 2013

I was in a bit of a jam with my vehicle, barely made it into the parking lot at the dealership. Andrew and his manager did everything they could to help me drive away in the car I wanted even giving me a rental car until we were able to hash out all the details. Andrew was the bees knees/ cats meow. Buy from Kayser Nissan and CHIVE ON!

amyneu

Mar 19, 2013

Easiest trade in....this is my third time leasing with Nissan and it is always so easy! I would recommend Nissan to anyone. Thank you

msruckau

Mar 18, 2013

I visited 2 different dealerships, and Kayser Nissan was the first trip. The first thing I asked was if they had a Veterans discount. Jay Hartley, the sales manager said Nissan did not have one but was respectful for anyone who has served and was willing to give me a good deal with a $100 off their cost of the vehicle through his dealership. Even though I didn't get the discount, he gave me a good deal with my trade in instead. The other dealership I visited didn't even offer a discount and said they would not go lower than the offer they gave me. So I went back to Kayser to purchase the vehicle in which they had the right color and the options I wanted. I am happy with the overall visit but wish I could have gotten an extra $500 for made trade in, would have made it a great deal. Maybe I was asking for too much, but only time will tell to see how much they are going to sell my trade in for. I had installed $3500 (new) worth of high performance parts to enhance the engine performance along with a extra set of lightweight Racing wheels with high performance summer tires (stock wheels had high performance winter tires). Andrew, my Sales Consultant was pleasant to talk to and take a test ride with. His knowledge of the vehicle inclined me to stick with buying a Nissan. Overall, I think I got a good deal and financing was a smooth process with Tony.

Xterra88

Feb 1, 2013

There are other Nissan dealers in the Madison area - why take a chance with this one. As soon as the paperwork was signed, their entire attitude changed. It's become a challenge to get issues resolved that should have been taken care of prior to delivery of the vehicle.

car_madison

Jan 5, 2013

The dealer did not deliver on any of his promises. Delayed my delivery by up to a week. They are not interested in used car sales. Although the price was good, the service is too poor. I had the worst car buying experience ever.

Superman150_0

Oct 13, 2012

To say I was given the run around would be understating. I am new in town and I wanted to go to a dealership because I believed that I wouldn't get the runaround. I brought in my 2000 Nissan for an oil change, tire rotation and to get a quote to fix my water pump. I also mentioned that my acceleration wasn't that great and asked if old spark plugs could be the issue. I was told that spark plugs could play a part in poor acceleration. I figured since they were already under the hood, I would have them change out my spark plugs as well (I4 engine with plugs clearly visible on top, 10 minutes top to change out). The guy says not a problem and doesn't mention that those 4 little spark plugs are going to triple my bill, but more on that later. Fast forward to the end result, I am told my car needs 2 grand in repairs. I tell them no thanks and when i pick up my vehicle I find that I have been overcharged but there wasn't anyone there that could help me. I pay like a good customer and go home. Upon closer inspection of my paper work I see a number of things wrong. I was charged $170 to put in 6 spark plugs. My car only needs 4 :/?? I was also charged $56 for them to tell me I need a new water pump and I quote "Inspected for vehicle to be leaking coolant. Verified customer concern. Found the water pump to be leaking engine coolant. needs new water pump" . Thats like bringing in a car with a flat tire, asking how much it will cost to get fixed and the mechanic turning around and saying youre right, your tire is flat, that will be $56 + whatever it will cost to fix.They were also kind enough to mention "Check engine light is on". I guess they are figuring I would know why since I am the Nissan certified mechanic, oh wait, I'm not, and they didn't say!The next day I call Shawn to try and sort things out, hoping he wasn't the incompetent one who put my statement together. I get on the phone with him and politely ask him to pull up a copy of my bill so we can go over it. The first thing I say is I am concerned about how much I was charged for my spark plugs. He shoots off saying it was a mistake and it should be $30 cheaper. I have to lose my polite attitude because he won't let me get a word in. I say Shawn, why I am being charged this much for 4 spark plugs in a car that was already receiving an inspection as part of the oil change. He says that it's the price that all dealerships charge. He refuses to acknowledge that it was an unfair price even though the mechanic was already checking everything under my hood. Seeing that there is no winning this argument, I decide I better take my loss and run. I ask Shawn to put the money that they overcharged me back onto my credit card. His answer is no, he is not allowed (??? currently checking into if this is legal with the BBB) He says the only thing he can do for me is give me an oil change valued at $40!(As if I am getting a deal when in fact I am being forced to revisit a place I would prefer to never see again).Finally before I get off the phone with Shawn I plan on mentioning a concern my wife brought up about this incident, which was she would have had no idea she was overcharged. I want to know what kind of action Shawn takes when customers are overcharged to ensure things like this don't happen again. As soon as the word "wife" leaves my lips, Shawn goes into autopilot, spitting out a speech I am convinced that he has memorized about how he is insulted anyone would ever say such a thing to him (I'm thinking buddy, your batting a thousand with me right now, I cant be the only one). This is clearly not the first time someone has brought this subject up with Shawn. I would encourage everyone who visits Kayser Nissan for maintenance on their vehicle to talk pricing up front and thoroughly review your statement with someone you can tell you what value you actually received for the money they are charging you before paying.Never again

Troy L

Oct 1, 2012

Went in to look at a 2009 Kia Optima. I didnt expect to make a purchase that day but ended up purchasing this car. Jay was great along with Charles the business manager. I got a good deal on the car and was treated very well. No high pressure sales at all. There were some issues with the electronics I found out a day later and when I brought this to Jays attention the matter was quickly resolved at no cost to myself. I can confidently recommend Kayser Nissan to anyone looking for a used or new vehicle.

happy lexus owner

Sep 22, 2012

I recently bought a 2005 lexus from Jay Hartley at Kayser Nissan. He was very easy to work with and offered me a great deal on trade in. The car i bought was lower than everyone within 100 miles. There were a couple for less money in chicago but was afraid of the games dealers play down there being a woman. I will absolutely be back to Kayser and specifically to see Jay. Thanks again guys...Great job!!

Marlene V

Aug 16, 2012

Looked at a '10 Pathfinder that's still sitting on the lot after 150+ days for $23,990 with 28k miles valued by Kelley Blue Book at $21k. Offered 23k, boys wouldn't play. They must prefer to keep their cars on the lot instead of selling them to serious buyers.The tires had been switched and old ones placed. I came with financing in hand, they pushed theirs with two guys that look like they should work at funeral homes, instead. Plus, low balled me on '08 Cobalt in excellent condition with 24k miles as trade in that they would turn around and sell for 10k +. Alfred was very nice and helpful, so was Jay, but think now its an act for Jay. Anyway, wasn't about to be ripped off and ended up buying from the great guys at Hill Automotive in Portage. For the same price of the used Pathfinder with bad tires and smelly, dirty interior, I bought a gorgeous 2012 "0" miles Jeep Liberty Arctic edition 4x4 with all the bells and whistles for around the price the Kayser goons were trying to rip me off for. Mike at Hill didn't try to pressure me into anything with their "banks" and offered me a great price for my Cobalt which, I decided to keep. Thanks Mike and Sandi at Hill Automotive. I will make sure everyone knows of my horrible experience at Kayser Nissan and the creepy finance goons they pushed on us at Kayser Nissan. Will send everyone to the great guys (Mike) and gals at Hill Automotive in Portage.

sfeuerhammer

Aug 8, 2012

This is amongst the most positive auto buying experiences we've ever had. Your employees are absolutely GREAT! we would drive to Madison in a heartbeat for another vehicle and will most definatley refer out friends and family to you!The Feuerhammers

bmaple

May 16, 2012

I highly recommend this dealership if you are looking for a new or used vehicle. I spent time looking at local dealerships near my home in Milwaukee and was frustrated over the haggling and negotiating. When I went to Kayser I was greeted by Jay and we sat down and talked about what I was looking for in a car, I explained what I needed and also what I wanted in a new car. I felt very comfortable at the location unlike the previous dealership who only wanted to run my credit and ask me how much money I could put down or trade in. I already new I wanted a new Altima SR and I wanted to buy from a dealership that I would feel good about coming back to. Even though there was no red carpet I felt like there was, everything was explained to me in an easy manner to understand and made sense. I didn't get as much as I wanted for my trade in but I understood why and I still got more than other dealerships offered. Even though I could have bought the same car somewhere closer for the same price I am glad I came here and will continue to make any future purchase at Kayser Nissan. Thank you Jay and everyone else.

VanessaDianaJ

May 2, 2012

I was looking at 2007 Jeep Grand Cherokee that had been sitting on the lot for 72 days, nearly three months. They were asking $14997 and I offered $14000 even to take it today. It had major damage done to the interior due to a large dog and nearly bald tires, plus moisture damage. Jay Hartley refused and said it would be "insulting to Kayser to even look at my credit score ", which is 750, because they will not go down. He was horribly rude and unintelligent. Also I had planned on offering them a trade-in, a 2002 Mercury Cougar with just 91,000 miles on it with a brand new refurbished transmission and brand new tires and they refused to even consider it. I had recent receipts proving both of these purchases with me on hand, but they claimed that because my car is "10 years old no one would ever buy it, so it would be offensive to the dealer to look at it". I spoke to both the internet and the sales manager and ended up leaving in tears. I went directly across the street to Kayser Ford and after seeing the state I was in and hearing what happened, they were much more willing to help me and embarrassed for the behavior of their co-workers with the shared brand.

helperforyou

Feb 24, 2012

I recently purchased a used truck. It was fun! Jay Hartley was the best salesperson I have ever dealt with. He was kind, pleasant, not pushy, patient, understanding, and awesome! I got a great deal, and because of that I had a great day! I highly recomend Kayser Nissan to anyone and everyone in the market for a car. Thank You Jay!Janusz G.(Taco)

DebMP

Oct 3, 2011

Friendly office atmosphere amongst workers, who introduced themselves to me; direct and factual responses to questions; excellent communication and follow-up. Jay Hartley is superb!

Gene Heilman

Sep 25, 2011

My wife and I enjoyed working with Jay Hartley. He is very knowledgeable about Nissancars and how they compare with competitive brands. His sales approach is a help you buy the right car for your need versus high pressure closing to get a sale. Jay is a very pleasant person to work with and does not waste a buyer's time.

themcfarlings

Sep 24, 2011

This was our first vehicle purchase via the internet, and Jay made it a breeze. Initially I was a bit apprehensive to make such a high $ purchase this way, but after a couple of phone conversations and e-mail exchange with Jay, my wife and I made the 4 hour trek from our home to Kayser Nissan. Once we arrived, we were greeted immediately, shown the vehicle we came to purchase, and provided a great overview of the vehicle with a long test drive. Jay even recommended a local restaurant to us try before we left Madison for our trip back. All-around...GREAT purchase experience, and we are loving our new-to-us SUV. I would highly recommened Kayser Nissan and Jay Hartley when deciding to make a new or used car purchase.

pkroetz

May 19, 2011

I attempted to purchase a used Nissan Xterra from Kayser Ford on the beltline. Salesman Rick was unprofessional, rude, refused to follow through with his statement to hold vehicle with a deposit check. I would never consider purchasing another vehicle from Kayser Ford. I ended up purchasing a Xterra from a dealership in Waukesha. They were professional and very nice to work with. Sometimes it is worth it to drive a little ways.

damrowjm

Apr 25, 2011

Jay was so helpful and friendly! I highly recommend working with him. He showed me everything I needed to know about my new car and how the leasing process works! It was a very quick and easy process. I was on the road that day. I love driving my Sentra SR!

cookjuke

Apr 2, 2011

Buying a car that is in demand, in this case a 2011 Nissan Juke, turned out to be a trying experience. After waiting six weeks, switching dealerships, we got excellent care and a fantastic deal from the folks at Kayser Nissan. And, the deal included a trade in for a 'valued' car that had 120K miles. We had done our homework and Kayser made us delighted. The Juke is my wife's car....and she won't share! Its been a week now since purchase, and I have only gotten the opportunity to drive it once, from the dealership to home. Thanks Kayser Nissan for making me, and more importantly, my wife happy customers! Jay, thanks for listening; Mark, thanks for quickly getting to a deal I could not pass on, and Lee, you did good on the financing!

swelstad

Mar 17, 2011

i think we got a fair deal on our car. I don't feel i purchased a lemon, which was my largest concern. we felt a little pressured on the sale but he i'm sure if we weren't he wouldn't have closed the sale. Jay was very nice. The prices were cheaper then any other dealership in the area.

lewy

Mar 2, 2011

I had been looking for quite a while for a new car to replace mine and shopped many dealers in Madison. I had done plenty of research and what set Kayser Nissan apart from other dealers in the Madison area was their positive attidude and great deal. Other dealers were busy telling why I shouldn't buy other vehicles while Jay Hartley was telling me what set the Murano apart. The positive attitude and good deal is why I decided to purchase from them.

joconn55

Jan 4, 2011

I am 56 years old and this is my 3 rd Nissan, and 18 th vehicle I have owned. I have never worked with such an unprofessional service agent with an attitude that is anti-customer. Horrible!!! Because of this bad experience I will never purchase another Nissan product.

george73

Dec 24, 2010

My wife got into a car accident so we needed a new(awd) small SUV as soon as posible.I,ve researched Nissan Rogue before so we knew what we wanted.We contacted 3dealerships in Wisconsin and i can't tell you how pleased we are we choose Jay Hartley at Kayser Nissan.We had great experience i rate this salesperson #1...seriously,very friendly,no mimicks everything was perfect.I can compare because we bought another brand new SUV back in May at Russ Darrow and 'coz of Jay Hartley we had a lot better experience at Kayser.So Thank you way to go!!!!!

mjohnson66

Nov 2, 2010

Jay went out of his way to make the deal work. Kept an eye on incoming trucks to find me what I was looking for. Bill the manager put together an excellent package that I could not pass up. This is my 5th new vehicle from Kayser Nissan in the past 7 years, I will continue to pass along referrals to Jay.

B Larson

Aug 9, 2010

I was seen by Alfred Hall Jr a couple of times in the past two or three months concerning my interest in Nissan 370 Z's. Alfred was also my sales rep last week when I purchased a new 370 Z. I found Alfred to be very knowledgeable, straightforward, and a pleasure to work with. I'm confident that if there are any early issues to deal with concerning the Z, he will be very helpful in getting things resolved. I would certainly seek out Alfred should I have occasion to purchase another Nissan vehicle in the future.Barry Larson1867 Briarwood LaneFitchburg, WI 53575

mkay.ogle

Aug 1, 2010

This by far was the best car buying experience I have ever had. It was convenient to be able to work with Andrew initially online. Once my decision was made I went into the dealership, met with Andrew face-to-face and narrowed down the exact car from there. The whole process was very quick and painless. Andrew, Manny and Lee were all extremely friendly and helpful. I felt as though they truly cared about me as a customer and it wasn't just about another dollar in their pocket. I was extremely happy with the entire experience and won't hesitate to visit Kayser Nissan for my next purchase.

itsmejs

Apr 19, 2008

The dealership was Kayser Nissan, (Madison, WI) and our salesman was Clay Luttrell. We requested a quoted online and received a good price. We were impressed with the salesperson and manager. This was a changed from the other area Nissan dealership I contacted for a quote as that dealership quoted a much higher price and didn't seem that interested in earning our business. Kayser Nissan was low pressure and wasn't playing the old dealer games. My only issues were they did have us wait over a half hour on our scheduled appointment and their waiting area needs some work. We ending up not buying the Murano we were interested in because my wife, who is shorter than I, had trouble reaching the pedals comfortably. I would again consider Kayser Nissan for another vehicle purchase as they were actually nice to do business with. I know that's difficult to believe. But go ahead and try them for yourself and you'll see what I mean.