Rosen Hyundai of Algonquin reviews

jonsfubar

Nov 13, 2016

I really enjoyed working with Jared. He took time to work with me. I came in 3-4 times, but he never made me feel like I was a bother and appeared to appreciate my thoroughness. I didn't like that when we were purchasing the vehicle that another person had to come over to discuss paint protection. I also wish your car wash did not use brushes that will harm my vehicle over time.

B. Callaway

Nov 12, 2016

It was great to work with their professional staff.

moesown5

Nov 11, 2016

always a pleasure to deal with the professionals at Rosen , they make the leasing experience a happy experience i'm glad to be a satisfied customer

joannaharty56

Nov 4, 2016

It was a breathe of fresh air doing business with Rosen. Thank you for making it a pleasant experience. We are very happy with our 2017 Tuscan.

Ron Bellack

Nov 3, 2016

Very smooth process. Didn't play games with their pricing and Dominic made sure we got what we wanted at a price we were happy with.

dveee

Nov 3, 2016

Jared went above and beyond anything I could've asked from him. I've had terrible past experiences at other car dealerships (McGrath Honda) and it's very refreshing to have dealt with a stand up guy, Jared.

veh1621

Nov 3, 2016

Greg Epstien is the sales person I always work with.. His professional and always goes out of his way to make sure I'm happy with the purchase of my vehicle... Love everyone at Rosen..

dsenkurichy

Nov 3, 2016

Got a great offer on a new Santa Fe and had a hassle free car buying experience... This is how car buying should be, there wasn't any aggressive sales pitch and push to buy additional options/insurance. The car was delivered on time and even the trade-in process was pretty straight forward and smooth. Jon Muehl (Internet Manager), you made our day, Thank you!

adamdj

Nov 3, 2016

Jared was excellent. He was knowledgeable and informative. He went above and beyond without trying to pressure me into a sale. I would definitely recommend Rosen Hyundai to my friends and family.

rbellack

Nov 1, 2016

This car purchase was about the best I've had and I've bought many cars.I just purchased a 2016 Azera Limited, Dominic and his staff were outstanding and honest. They treated us great, gave us a pretty good price and we will be back.

EricV

Oct 31, 2016

Went in looking for a used car but after working with Al saw the benefit of buying new. He and the staff were fantastic and will go back for my next upgrade.

aperezfoll

Oct 30, 2016

Along with the amazing deal on my car, the friendly, helpful, knowledgeable staff made this purchase a no-brainer! I have already recommend Rosen Hyundai in Algonquin to my friends and family.

jakemrafetats

Oct 29, 2016

We were very satisfied with our experience at Rosen Hyundai. All of the employees were polite and helpful. My husband worked with Henry via email before we went in for the test drive. He was professional and helpful. When there was a discrepancy in the final email agreement on our price-out-the-door, Henry and the manager worked hard to fix the problem and not penalize us for their error. Everything worked out and we just love our new Elantra!

mallory.r.ward

Oct 28, 2016

I went to Rosen when my previous car had finally given up on me. I was less than enthused at the idea of having to buy a new car and have car payments again, but the sales and finance team did a great job of finding a way for me to have a car that I would enjoy driving and that fits with what I can afford. Negotiations were fair and transparent, conversations were light and friendly (never pushy or scripted), and the process was relatively painless. My family has purchased or 5 vehicles from Rosen over the last decade and we will continue to be loyal customers. Highly recommended!

juju518

Oct 26, 2016

As I stated in my previous statement. Eddie Hernandez is a true shining star at this dealership. I have never met a young man that has such an awesome personality and kind spirit. I am proud to call him my friend.

ewapietrucha

Oct 24, 2016

they treated me really nice and that's one of the reasons that this is the second car I have bought from them.I have been going to them for years for service on my first car and have not been disappointed at all.

suzannecoventry

Oct 22, 2016

Mike Becker took care during the entire process to ensure I was satisfied and had the right car for my budget and needs. He was honest and direct without any of the usual some an dance at other dealerships. He treated me with respect and care. I will come back when I am ready to buy again.

picoibarra

Oct 20, 2016

Very respectable and help me and everything is I will recommend them to other people definitely recommend how family members and very good prices excellent service

josh.flaim

Oct 20, 2016

Great place. Very friendly. No bs just straight forward and made the sale very simple. Didn't pressure us at all to make the sale.

sfs1717

Oct 20, 2016

It was a pleasure working with Greg. This was my second car I purchased from him and at Rosen and look forward to more great experiences.

Momma Eicherl

Oct 18, 2016

My daughter needed a new car so we started looking for about a month. I was so happy with Rosen in the past we decided to go with them again. It was a great experience from beginning to end. Andrew was very on top of what we were looking for and was ready for us that Monday morning with cars lined up for my daughter to look at and test drive. Definitely will continue to be my dealer of choice!

bubs901

Oct 13, 2016

Very accommodating dealership and facility clean and comfortable good selection of cars to choose from and very friendly service people and sales staff! Waiting area pleasant

woody swift

Oct 13, 2016

John Hutton was very detailed and did a great job of going over the car as there are many more technical issues than my previous Hyundai purchase in 2005.

arymarcz

Oct 12, 2016

Very nice small car. Stronger engine than the competitors with good features. Buying process was very smooth with no surprises. Called before we arrived and everything was ready to go.

jccapeles

Oct 8, 2016

Everyone was very attentive. I work first with David at the used car lot and then with Randy at the new car lot. I like the way that they work as a team and how attentive they were to my needs.

tlchofman

Oct 7, 2016

your service department design is neither user friendly or environment friendly. It baffles me that I have to pull into one building only to have the car taken somewhere else

jamiemminton

Oct 6, 2016

I had a very good experience working with the hyuandi tean to trade in a lease and acquire a new one. They called and checked to make sure I was satisfied with my purchase. Theu also made sure I was returned an easy pass found in my old lease.

Heather

Oct 5, 2016

I shopped for a used car for more than 2 weeks and just couldn't find what I was looking for until I went to Rosen Hyundai and found the car that I love. Al Jordan worked with my parents and I to make sure this car is perfect for me. Al talked to the used car manager and got my price down $300, he helped set me up for financing and he really did a great job as a salesman. I highly recommend this dealership and Al Jordan for anyone's car needs!

Carol

Oct 4, 2016

The entire experience with Rosen was very good and I would recommend them to anyone in the market for a new Hyundai. Our salesman was very knowledgeable and was able to answer all of our questions.

kimber730

Oct 4, 2016

Rosen is a great dealership with great people to help with your new car purchase! Randy did a great job helping me find the perfect car! I cannot be more happy!

Christian

Oct 1, 2016

This is the second new Hyundai I have purchased from Rosen in Algonquin. The sales and finance staff is outstanding and I have always received excellent service from the service department.

Mike P

Oct 1, 2016

Brian was very helpful and listened to our wants/needs. We were allowed to be up front and honest with him about our situation, there fore eliminating extra legwork for him and disappointment for us. Brian went above and beyond the call of duty to make our purchasing experience with Rosen Hyundai a very pleasant experience. We are very happy with our new purchase and the treatment we received that we will recommend Brian and Rosen Hyundai to friends and family looking to purchase a new vehicle.

George P.

Sep 30, 2016

Rosen Hyundai was great again. this is the second car I have bought from them in the last few years. When I was ready to buy another car, I thought , since my first buying experience with them was outstanding I'd give them first crack at selling me another one. I was not disappointed at all. Randy and everyone else I dealt with , spent all time I needed to answer all my questions.

fdkryzak

Sep 29, 2016

Great job by everyone involved and this is the third vehicle we have purchased at Rosen and have always been satisfied and will recommend and return

cprn0001

Sep 27, 2016

Please see previous page. I just wrote all about our experience there. John Muehl was awesome. Being that this was our first experience with Hyundai, I will definitely be back.

jo

Sep 26, 2016

Jon Muehl at Rosen Hyundai provided great customer service! He followed up with me up to and after my purchase. When I sent emails asking questions he promptly answered them which was important to me because I like others have a busy life and many times it is more convenient to do business via email. I never felt like I was being pushed into something I did not want. I also have a friend who purchased a Hyundai last year. She went to a dealership closer the where she lives and was not happy with the customer service she was receiving. She ended up going to Rosen Hyundai and left with a new car. She said the customer service at Rosen's was like day and night compared to the first dealership she went to. I give Rosen's top ratings and recommend Jon Muehl as the sales person to do business with! Thanks Rosen and many thanks Jon!

Kimber730

Sep 25, 2016

Great shopping experience! After going to other dealerships, I returned to Rosen! Professional and friendly, don't waste your time anywhere else! Randy Trachsler is great! He is knowledgeable and always available to answer questions! He made the buying process a breeze!

Matt M

Sep 20, 2016

We were blown away with the amazing customer service Randy Trachsler gave us!!! Our precious car was totaled and we went in late on a Wednesday night just to see what Hyundai had to offer. We loved the idea of the long warranty but had never driven any of their lineup. He generously and patiently grabbed several different cars in several different option packages so we could see what we liked and what we didn't. Once we decided on what we wanted, which was an AWD Ultimate with a turbo he gave us the news that they didn't have one in stock. As we thought we were going to compromise, Randy quickly found the one we wanted in the color and trim and kept in touch with us via text (while I was at work). He was amazing and we truly felt this was the best car buying experience we had ever had! The other dealership we went too every car we looked at the salesman was pushy and kept telling us "you need to hurry and put a deposit down, we have someone coming in from out of town to look at it". We let the salesman know we were just browsing and not looking to put down a down payment but just inquiring on options and price. We love our Hyundai Sante Fe Sport AWD Ultimate!!! Randy was equally amazing! If looking for someone to answer your question and not be pushy Randy is the one for you. Everyone at Rosen Hyundai was fantastic!!! From Randy, thru the finance department, all the way thru the customer experience manager! You will not be disappointed with this dealership!!!

jkoppari

Sep 17, 2016

Rosen did a good job, they have great service staff. It was a great experience, the best I have seen with car dealership, but I believe it was mostly due to using Truecar.com. I did not have to go through other cars and fight over a price. I do wish I could have discussed my trade in, it felt like this is all they were going to give me and that is it. Great job Rosen!!!

gammat10659

Sep 13, 2016

I have bought three Hyundai's and two Kia's from Rosen Dealerships. In 2005 when I bought my first car from Rosen Hyundai a friend I worked with ended up buying a Dodge Durango I traded in.Now 12 years later another friend has an appointment this week to buy my Santa Fe that I just traded in two weeks ago for my 2017 Tuscon. I love your team in the Service Department especially Jeff and Kyle. I have been widowed over for over 13 years and they give me peace of mind and keep me safe on the road.. I work shift work and drive in all sorts of crazy weather and at crazy times!!! Thank you Rosen Hyundai keep up the good work!!!

Mary Weger

Sep 12, 2016

Everyone was great i wish my payment was lower aotherwise it was good the salesmen made it very easy i would of liked if they could of made payment lowe

adamm0

Sep 10, 2016

I want to thank Brian Acosta and Dom Logan, i will always buy my cars from this dealership, because the service is amazing. I try to send client to this dealership, whenever i can. Adam J. Marchewka

kcklampert

Sep 9, 2016

A little tough for those unfamiliar to get to, but this is owing to a municipal zoning "thing." My vehicle was prepared and ready to go, and the paperwork was relatively painless (took much less time and had none of the "pressure" of my last vehicle purchase.). Our salesperson, Jon, was informative and helpful, and we look forward to his helping us one day in selecting an appropriate Genesis.

zuromski

Sep 8, 2016

no problems with sales or finance staff so will probably be back in future. waiting to see quality of service dept. since we live miles away from dealership. waiting to see how good they really are in service dept.

richardbulava

Sep 8, 2016

I have purshuse five cars from Hyundai and will buy more if products stay the same great value I have brought three cars from this dealer but live far away for sevice

Cherub

Aug 31, 2016

We were helped by Al Jordan. He was extremely helpful throughout the entire process of purchasing a pre owned Santa Fe.

Paul Sampson

Aug 29, 2016

Andrew, the sales person, was terrific. He listened to my requests, did everything in his power to accommodate. Final goal was reached. I am quite satisfied

Mark

Aug 25, 2016

Overall great experience. This is second purchase one used & one new. In both cases we worked with Al Jordon who was excellent.

davebruno

Aug 25, 2016

I am loving my new purchase and very happy with my buying experience. Thank you for all of the help! I would recommend to friends and family.

gmartens10

Aug 25, 2016

Jared Shaw made my first solo car buying experience extremely pleasant - I can't thank him enough!!! I would totally recommend him and the dealership to my family and friends!!!!

stevenelson23

Aug 25, 2016

The entire team at Rosen Hyundai made purchasing this car a great experience for me and my daughter. We live 45 minutes away from the dealership, but had heard so many good things about Rosen that we decided to purchase a car from them and have it serviced there. When the lease on my wife's current vehicle expires in a few months we will be returning to Rosen to purchase a new Genesis. I am 53 years old and have owned all different makes of cars. This was hands-down the most pleasurable car buying experience I have ever had. The entire staff at Rosen is courteous, informative, and accommodating. I will highly recommend them to anyone buying a new car.

JimH

Aug 25, 2016

The salesman, Henry Campos was extremely knowledgeable about the Hyundai Santa Fe and its competitors. He was imminently professional and was not at all hard sell. He explained the features of the car, the warranty, and service schedules. He allowed time for me to "take it all in." I had done quite a bit of homework before I arrived and knew what I wanted and did not want. He showed me cars that met my expectations. I told him and the sales manager that this was the best experience I have ever had buying a new car and I have been buying cars since 1966. I got what I wanted at a fair price and feel very confident in Rosen as a sales organization and feel they will be excellent as a service organization.

hakujinbakasama

Aug 25, 2016

After shopping locally, I found Rosen via a google search. Our sales person Jon Muel was overly friendly, helpful, and polite. Not only did the staff treat me and my wife as more than paychecks, they beat our local price handsomely. I cannot say I've ever experienced a better interaction with a sales staff, automotive or otherwise.

tnchaley

Aug 23, 2016

Very pleased with the overall experience at Rosen. Mike was a pleasure to work with, knows his products, and kept my visit to the time that I had allocated.

bnblittle

Aug 23, 2016

Jared Shaw is an excellent salesman for Rosen. Was very helpful but not pushy. He gave us plenty of time to make out decision and I feel we made the right decision on the Santa Fe AWD.

info29

Aug 23, 2016

Overall this was an excellent and surprisingly smooth transaction. Great customer service and team. They work well together to get you a vehicle that you want at the price you are looking for. We searched online and were able to you rebates and incentives which was wonderful. Doing your research sure helps the sales people and your overall experience. Plan your visit and know that they are there to help you. The place is clean and friendly and we didn't feel rushed at any time. Very happy with vehicle and the purchasing experience. Thank you!! HIGHLY RECOMMEND.

bevi629

Aug 21, 2016

Jon Muehl is a very knowledgable, professional and courteous representative for the Rosen Hyundai dealership. He answersed all of our questions completely and satisfactorily. This was our first experience with a Hyundai and so far, we are very happy with our purchase! Thanks, Jon!

Momssonata16

Aug 20, 2016

Our experience at this dealership was great! Easy.... and fast. Got a great deal on a 2016 Sonata and glad we didn't go anywhere else

bearsdm

Aug 18, 2016

Everyone was so nice at Rosen's Hyundai of Algonquin, including Scott Levy, the owner.. as the people ahead of us were taking so long..the hours turned into night and my husband and I being older does not like night time driving..MR.Levy sent my husband home with a driver in my new car and me with another driver in my car..How thoughtful was that.. Love Rosen, hope their service department is as good as the sales department. love my ELANTRA SE 2017

dpass29

Aug 18, 2016

Henry Campos, was very professional. He new his product. I differently would recommend him to my friends, and relatives. Thank you again Mr. Campos, for your assistance. Dennis Passarelli

PLS

Aug 18, 2016

Jared was extremely helpful and quick to respond to my many emails and questions. I would highly recommend Jared and his team at Rosen. I've been purchasing vehicles for over 25 years and have never had a sales person like Jared. He's one in a million.

ecwik

Aug 16, 2016

i definitely would recommend this dealer and the staff to my friends. they could not have been more helpful in finding the best car for my needs.

Bill B

Aug 15, 2016

I searched for a great deal on a sedan for over a month. After 13 years behind the wheel of a Honda minivan, I was ready for a change. I price shopped the internet and decided to go back to the place I bought 3 cars at over the past 10 years. Since I had worked with Andrew in the past, I decided to give him another try. As usual, he was polite, professional, and really fought hard to put together a great deal. Another salesman, Jared, also helped me understand all the new technology. You can't go wrong with these guys. I love my new 2016 Sonata Sport and would recommend this dealership to anyone.Do your homework, then give these guys a chance to win your business. I think you'll be pleasantly surprised.

milesshepp

Aug 14, 2016

Rosen is a great dealership....very professional group of folks...from sales to service to finance dept. The extra care at delivery was greatly appreciated along with the attention shown that every detail and item met my expectation. Thank you Jon! Shepp

Bill B.

Aug 13, 2016

Bought my 4th Hyundai from Rosen in Algonquin last weekend (3-used, 1-new).I searched for a new sedan for over a month, comparing all the local competitors and spending hours on websites. The stereotypical car salesmen and the gamesmanship was starting to spoil my experience. I finally went back to where I should have started in the first place. Andrew was awesome, and so was Jared who helped me learn all the new technology. You cant go wrong with these guys.They were professional, down to earth, polite, and provide great customer service. In my driveway, I currently have a 2007 Elantra, 2009 Santa Fe, and now my new 2016 Sonata Sport. I could not rate "repairs" since I've never needed one. So far, I love my new car and I'm happy I went back to Rosen.

normreyes1

Aug 11, 2016

The sales rep. was very through with all of explanations of the workings of the car. He took extra time with his sales, and gave me all the time I needed to test drive the auto.

suecrha

Aug 11, 2016

Gregg Epstein made this experience easy and enjoyable. He understood My needs and help me make the correct decision for me and my budget, He is a great sales person

ptdeihs

Aug 11, 2016

We have already referred your dealership and sales person to friends and family. It was the best experience we've had when buying a new car.

highpointmanage

Aug 9, 2016

This is the second car I have purchased from Rosen. But not the last. Dave and Debra did a great job and I would have no hesitation in recommending the dealership, Dave or Debra. Although I just purchased this car, in the past I have found that your service department is excellent. In fact all your employees go out of their way to make sure Im glad I selected Rosen.

luvz2bake

Aug 6, 2016

My buying experience was excellent. From beginning to end all my needs were taken into consideration. I have always been intimidated by the buying process of a new vehicle but not anymore. I would recommend friends, family and coworkers to Rosen Hyundai.

Shirley and Don Moser

Aug 5, 2016

I wrote a review a few days ago but sorry I left out Al Jordon a sales consultant who was a very nice man with a smile on his face always.. very special , he was a joy to talk to.. he also was helpful to us... they must put something in Rosen's water because everyone is so nice.. LOL

djv0

Aug 5, 2016

I needed a new car and didn't want to play any games and sit around for a long period of time. I was able to walk in, get the service I needed and found the perfect car due to the sales team listening to my needs. It was what I hoped for when walking in to purchase.

JessSmart88

Aug 4, 2016

Josh took his time with me and did a beyond awesome job! I couldn't have asked for better service. He explained things to me and didn't take advantage of the fact I didn't know a lot about cars. He did a great job and I'm very happy with my vehicle.

m.schaeffer102690

Aug 4, 2016

I had recently been in a severe car accident and my Hyundai Elantra although totaled in that accident saved my life so it was no question that I was going to go back for another Hyundai. The salesman we had was brand new. In fact, we were his very first customers. He did a great job in talking through the things that were important to us ie safety features, etc. His management was also great in helping to make sure that we found an option that worked for our price range. Overall great experience.

stevenjgreeley

Aug 4, 2016

Repeat customer at Rosen. Got my first Santa Fe there in 2004 and happy to have another Santa Fe 13 years later! Would come again!

Don & Shirley Moser

Aug 3, 2016

Everyone was fantastic at Rosen Hyundai Of Algonquin.. .. A big shout out to all who works there, especially Jon Muehl who took lots of time explaining everything about our new car.. Being an older couple he had to explain thing over and over and did so with a smile.. It was getting late and dark.. I don't care to drive in the dark anymore so the owner Scott Levy, had his guys take us home.. Now one took my husband in our new car and one took me in our other car.... then a fella followed so he could take the guys back to Rosen ..How great is that..WOW! so thoughtful.. Our car is wonderful, the color is red and it drives like a dream. .Can't say much more other then I would buy our next car there and would tell everyone to do the same.. More than five stars for the men who work there.. great experience .

jaretdiete

Jul 29, 2016

He had a great experience. Josh was not pushy at all. He took the time to listen to what are needs where and found us the right vehicle to purchase.

alecky44

Jul 28, 2016

I'm from Rockford which is about 45 miles from Rosen. I spoke with Dom Moreci over the phone and through emails and made the deal for my car. I told Dom that I did NOT want to see the numbers change when I got there, no BS. He assured me that he was an honorable man and that was not the way he did business. This deal included how much I would get for my trade. From experience I know this is always the area where the dealer throws you a nasty curve ball. Upon arrival I met Dom and he had the car ready for me to see. I took a test drive and he had the staff evaluate my trade. When I came back we talked about what they'd give me for the trade and they started $500 less than what we agreed upon. However, I think Dom was a little embarrassed since he knew I wasn't go to make the deal unless I got what I wanted for the trade. After a couple trips to the manger I got what I had to have and we made the deal. Dom was great. No BS, the numbers were true. He made sure I was taken care of in every way. He's an honorable young man. I liked the fact that he had a picture of himself playing with his daughter on the office wall. It gave a human touch to the buying experience. They had a USO fundraiser for the military "Classy move" on the day I purchased the car. As a veteran I thought it was awesome for them to do something like this. If there was one thing that was PITA was waiting for finance department to get freed up. I hadn't ate all day and it was after 4:00. I told Dom and he got me a burger, chips and a soft drink. It was really appreciated. Super staff and the best buying experience I've ever had. OH, and they had the best price in Chicagoland!

Kathi H

Jul 24, 2016

This is our third Hyundai, second from Rosen. Purchased the second car from a different dealer but Brandon in the service department's dedication to service and customer satisfaction brought us back to Rosen.Al Jordan made buying this most recent car a great experience. He is very knowledgeable and friendly. No pressure and worked hard to get us the very best deal. We highly recommend Rosen Hyundai, Brandon and Al.

Lorita Stevenson

Jul 24, 2016

Excellent service from Kyle. Car was also washed.

mar_1180

Jul 23, 2016

DJ was wonderful to work with! He was so knowledgable about the car and had answers to every question we had. He was flexible and patient when we changed our mind on changing gears from a used to new. The dealership was very nice to work with. This is our second car we purchased from Rosen. We came back because we loved our first car and we no doubt will love our new! Thanks DJ!!!

tara.randazzo

Jul 23, 2016

Amazing service and helpful staff. I was able to leave with what I was originally looking for and the staff helped me figure out what I needed to do in order to have the car that I wanted

rld976

Jul 18, 2016

Great experience with Greg. Was my fourth purchase from them and would definitely buy from them again. Also had great experiences with Scott Levy and have been purchasing vehicles since they opened.

brglov

Jul 17, 2016

All of the staff we dealt with were well informed, courteous and helpful. Mike Becker was a nice salesperson to work with. He especially wanted to fill our specific needs and make sure we would be satisfied with our purchase.

ctsews

Jul 16, 2016

My experience at Rosen Hyundai was the best experience I have had purchasing a new car. When all was said and done, I had a new car that I love, The Rosen experience was great and the hour Jared spent with me after the sale proved invaluable. I, finally, knew how to really use the navigation system! Thanks, Jared!

rnjudo

Jul 16, 2016

Excellent & professional. Josh was fantastic from start to finish. He made everything incredibly easy. He went out of his way to download data that I needed for my car. Ali I. Finance also was incredibly helpful.

krmidas

Jul 15, 2016

Jared Shaw is a rock star. Best sales person I've ever worked with. Always can-do and high energy. I felt like he was really looking out for me.

jeffglab

Jul 14, 2016

This is the 2nd car I have purchased (3rd for my family) that we've purchased from Rosen and Jared. I can say I don't think we'll buy from anyone else. Jared is the consummate professional and makes sure that all questions are answered and makes sure we're aware of all that is going on during the process. Having purchased many cars in my life, I can say these 3 instances were the easiest, straight forward we've experienced. Thank you for all your hard work. Jeff Glab

ken.ingram

Jul 14, 2016

Great job again, our 2nd car purchase from you and it was smoother then the first time. Definitely not the last if we buy another Hyundai!

john heger

Jul 12, 2016

Al Jordon made it a great buying experience, would buy again

michaelgbeckman

Jul 12, 2016

Reached agreement to turn in current leased Santa Fe a few months early, to upgrade to another Santa Fe with more options. Agreed upon price and drove car home overnight, to return the following day to have wife sign on papers. The next day, had to wait 2+ hours. Then, was informed the deal could not be made as agreed upon. inasmuch as someone at the dealership applied credits that I did not qualify to have. VERY unprofessional to possibily lose the deal, hearing only a plea for understanding on our part that human errors happen. (Exact quote) If my wife did not like the vehicle so much, we would have killed the deal and walked out. Not a good way to treat a repeat customer. We have had four Santa Fe's from this dealership. amd one of my daughters has dealt on three vehicles. I used to be a very vocal supporter of the Rosen dealership, but no can do that in good conscience.

mtrfreund

Jul 9, 2016

We had a great experience with Rosen Hyundai and would definitely recommend them to people we know. Domenico Moreci was our salesman and was fantastic. He was very professional and courteous and helped us to find a vehicle we were very happy with. We will definitely return to Rosen in the future.

fsolares

Jul 9, 2016

Henry Campos was very professional, helpful and friendly. I will definitely recommend this dealer to my friends and family. I had a great experience buying my first Hyundai car.

kevin.nunes

Jul 6, 2016

Al Jordan was completely professional from the very beginning. I felt very comfortable and never pressured. He explained everything to me in detail regarding the purchase and answered all my questions. I would and already have recommended others to come see all or any of the other sales staff and Rosen Hyundai in Algonquin. A friend of mine that I work with just bought a car at another Hyundai dealership in Naperville and he had experienced many issues throughout the process which he is currently still getting resolved 3 weeks after the purchase.. His comments to me " I should've went to the dealership you went to, I would'nt have these problems." and I agreed.

dmandel127

Jul 5, 2016

I was treat fairly and professionally all the way through the buying process. The General Sales Manager, Dominick Logan, went above and beyond to secure the hard to find color I wanted for my Santa Fe Sport. Love the car, and have already recommended it and Rosen Hyundai to others.

z42michelle

Jul 5, 2016

DJ was so great to work with. He was patient and listened to exactly want my needs were. The cars I wanted to look at weren't on the lot but he was able show me other cars with the exact same features so I could try them out and he worked to get my dream car from another dealership.

Fernando

Jul 4, 2016

I had a great experience while buying an Elantra 2017. The sales manager was great and Henry Campos the Sales Consultant was just simply great

danaejohnson1177

Jun 30, 2016

Working with Josh Howard was a pleasure and hope to work with him again in the future he made the whole buying a car experience fun

summer2010

Jun 30, 2016

I highly recommend Jared Shaw at Rosen Hyundai. He assisted me with both my current lease and my previous lease which was over three years ago. He is professional, knowledgeable and patient. I test drove several cars and all of them more than one time. He wants what is best for his customers.

paigxnicole03

Jun 30, 2016

Rami was so helpful & knowledgable! He made my experience for shopping for a new car great & I didn't feel pressured into anything. He made a great deal for me that I can afford.

mkacosta86

Jun 29, 2016

Great overall experience. 5th car with Rosen and 2nd with Hyundai and I am very pleased. Brian Acosta was more than just a salesman. He did it all and will deal with him again and again. Hope he is there forever.

Kyle 1012

Jun 28, 2016

I had an excellent new car buying experience at Rosen Hyundai with Josh Howard and the rest of the Rosen staff. I thought I would have to buy a used car but was pleasantly surprised to find that I could get a new Tucson for the same $. Josh helped me to get everything I needed at a price I could afford. No pressure or "car salesman" ish conversations. I would definitely recommend Josh and Rosen to everyone.

syedk.abbas

Jun 25, 2016

From a purely hyundai level, the sales team was fantastic. They were courteous and respectful of my time and needs. I wish the location would have been more on par with a luxury car as I was purchasing a Genesis. no other complaints or concerns noted.

Kyle 1012

Jun 24, 2016

I came to Josh Howard through a friend's recommendation and I'm so glad I did! He made my new car buying experience so easy and comfortable. The whole Rosen team was great to deal with and I wouldn't hesitate to recommend Josh or Rosen to anyone! I will definitely come back to buy again or have service done. Thanks Josh!

aprjohnsen642

Jun 24, 2016

Third time buying with Rosen Hyundai, and will continue to purchase my vehicles from them. Had a fantastic experience, went in wanting to test drive a Tucson. My salesmen, (Rami Rajab) did an outstanding job showing me the features the Tucson had to offer. Very great personable salesmen ! Made it a comfortable car buying experience. Debra in finance did a terrific job as well and made it quick and simple ! I would recommend Rami and Debra too anyone that wants a great experience!GREAT overall experience , Will continue to service and purchase my vehicles with Rosen!THANK YOU ROSEN HYUNDAI!

gordonloukota8

Jun 24, 2016

My experience at this dealership was great. I was in and out without any hassle. I am completely satisfied with the 2016 Hyundai Tucson I am leasing.

Koreen

Jun 21, 2016

This was my 2nd purchase from Debrah Campbell. She makes it so easy & made my daughters first car buying experience so smooth!! I purchased 2years ago a beautiful 2014 Hyundai Elantra Gt and my daughter just leased a 2017 Hyundai Elantra. When it's time to trade in my car no questions asked I will be going only through Debrah. She's so honest & trust worthy & down to earth. Thank you so much Debrah!!!

bart-fam

Jun 21, 2016

Overall experience was good. Henry kept is updated on the progress of our purchase. While we waited, he kept checking in to make sure we were ok waiting for the finance department.

Kathleen

Jun 19, 2016

Great experience. My second Rosen HyundaiLove shopping here. Very friendly happy staff. Highly recommend Gregg Epstein! Service department staff are always informative accommodating and not pushy at all.

otrem72

Jun 18, 2016

I have worked with Rosen for over 10 years. Although I no longer live in the area, I still make the 5 hour trip for all vehicle purchases. I know I will always get a honest and professional experience.

robin.cabral

Jun 17, 2016

My husband and I had an exceptional buying experience at Rosen Hyundai. We actually purchased two cars and received the best service. Debbie and Brian did a wonderful job!!

paroberts920

Jun 16, 2016

Always have great service at Rosen and work with the same Finance person for the 3rd time. I have recommended this dealership to many friends. always a great experience.

Cairn owners

Jun 11, 2016

Our sales person and financial expert made the entire process easy and stress free. The only way to buy a vehicle.

jpdesideri

Jun 10, 2016

My sales rep Jared Shaw had been recommended to me by a consultant I work with. Jared truly did a fantastic job and made my experience of purchasing a new car very pleasant. Thank you!

rchung7742

Jun 10, 2016

Fast, friendly and extremely professional. Make sure you talk to and go see Greg Epstein at Rosen Hyundai for the best service and deal possible.

steve.post1

Jun 10, 2016

Mike Becker and the Rosen Staff made our car buying a great experience for both my wife and I. No Nonsense. No Haggling. We would buy another car here and would recommend others to do so too!

mmwooster

Jun 9, 2016

Rosen Hyundai has been the best dealership to do business with, have always had the best experiences with everyone there. Would recommend Rosen and Hyundai to all my friends.

cdkarmis

Jun 9, 2016

Great deal and experience!! I would recommend anyone to go here! I never thought I would be interested in leasing a car, but it ended up being a wonderful experience!

smasoneric

Jun 7, 2016

Rosen Hyundai is extremely professional and makes you feel welcome and comfortable buying/leasing a car. They answer all of your questions and provided an extremely satisfactory experience that made the whole process simple and enjoyable.

cherylsantilli

Jun 7, 2016

See my previous comment I would highly recommend Rosen Hyundai. I would especially like to thank Domenico (Nico) Moreci for the outstanding job he did as my sales consultant. He was professional, knew his product (and asked questions of someone else if he didn't have the answer) and I felt no pressure from him at any time. From the beginning he was very forthcoming that he was new to the car business and acknowledge that he may need to seek help with some of my questions. I so much appreciated his honesty and really made me comfortable in believing that he would be honest with me throughout the car buying process. I hate car shopping but the staff at Rosen, especially Nico, made it painless. Please make sure that Nico's superiors are advised of his outstanding service to me.

irishqt12345

Jun 6, 2016

I have never enjoyed the process of buying a vehicle. I've been buying cars for over 25 years and this experience is the very first truly enjoyable one I've had. From the sales side to the financing side, it was quick and the staff was so courteous. I would go back to Rosen for all of my vehicle needs. Such cool people.

Kevin

Jun 4, 2016

Completely satisfied with my buying experience with Randy Trachsler. I wanted a car with all the safety features available without being pressured into buying a very expensive car to get there. That car is the 2017 Elantra Limited. After checking out many of the competitors I simply could not match all the options the Limited has especially when also comparing the classy sporty look with other cars on the road. It is easy to see why critics refer to it as looking comparable to a entry level high end car for a fraction of the cost. Randy did send me photos and specs of the type of car I was looking for and the car I picked was one of those that was sent to me. So I was not misled and I was not asked to check out a car that I had not read about in advance. I would recommend Randy to anyone looking for a stress free buying experience.

sandybrunk

Jun 4, 2016

Jared worked with us to get the price we wanted and was a pleasure to work with. I will recommend him to any of my friends or family looking to buy a vehicle.

Rebecca

Jun 3, 2016

This is the 2nd car I have purchased at Rosen in the past 10 years and the staff is always helpful. Al Jordan has made this an even better experience with his one on one help and patience for the many questions and concerns. Thank you to your full staff of great customer service reps.!

Stephanie M Del Toro

Jun 2, 2016

I gave a five star rating. Everyone at this car dealership was very friendly and inviting. Our car salesman (Randy Trachsler) was very helpful and worked hard to find the perfect car for me. Randy was very professional and patient with my family and I as we tried to find the right car for us. He was very honest and tried very hard to work with our budget. We did not feel rushed and we felt very comfortable at this car dealership. I highly recommend purchasing a car from this salesman or car dealership. I am very happy with my new car and a car payment I can afford.

larry.klauser

Jun 2, 2016

Everyone at Rosen Hyundai did a great job. Frank the Sales Manger, Henry Campos the Salesman and Yaseen Ali the Finance Manager. The reason I would not go to the service department, because I live three hundred miles away. Larry Klauser

Mike Marro

Jun 1, 2016

I recently purchased a 2016 Sonata Limited from Rosen. All I have to say is SECOND TO NONE! My sales person, Randy Trachsler, was absolutely incredible (and has stayed that way even after the sale so far). The new car sales manager, Frank "Franky" Favela proved that he will do whatever it takes on their end to help get the deal done. Next is the Finance Manager - Debra - I don't think words can describe how amazing she is at what she does. She got on the phone left and right to negotiate better rates for me than what the computer generated systems approved me for (and those rates weren't all that bad either, but she felt I deserved, and needed, better). And, she went out of her way to do other things for me as well, and made sure I understood everything - I have never worked with a better Finance person before who was truly there to help me; not just the dealership. Finally, the parts manager, Ricky, along with the serviec department, was INCREDIBLE as well. I had to have a small part replaced on my car and the part was backordered, but that wasn't good enough for him and he made sure he got the part, and the part replaced, in one day! Again - to sum it up - the ENTIRE DEALERSHIP is SECOND TO NONE!

VICTOR

May 31, 2016

EXCELLENT dealership. I got the best deal on a 2016 tucson limited than I could get from other dealerships that were in a 100 mile radius.

bigdcub

May 26, 2016

All the employees were very helpful and explained all my options to me. I am very happy with our vehicle and know how to pursue answers to all my questions.

TonyD

May 25, 2016

I Got there a few minutes before closing, while everyone were getting ready to go home. Al Jordan and his crew provided excellent service for me. I didn't feel the pressure as I would feel when going to other dealers. They made sure I loved the car before doing anything else.

danalto52

May 22, 2016

Bought 2 cars at one time. Sales staff Domenico Moreci and Frank were great. I have purchased my last 3 new cars from Rosen. Service has always ben great.

planspa

May 21, 2016

I have purchased two vehicles through Rosen and the sales process is so easy. They are professional and accommodating and strive to make a deal that works for you as the customer. I do my research before I go to the dealership and know what I want - and they don't try to sell me something else or attempt to steer me in a different direction. Their service department is awesome. I take ALL my service work back to Rosen because their pricing is competitive and far better quality than I can get anywhere else. The staff is positive, professional, and fun to work with.

cisco252

May 19, 2016

The sales staff were fantastic, friendly , allowed time for me to drive vehicle. We're fair in trade in appraisal . Not happy with the finance department attitude when I attempted to walk out when additional monies were being added in I had not agreed to. Afterwards office became very cold.

dlstoecklein

May 19, 2016

We were very happy with our experience at Rosen in Algonquin. Henry was very knowledgeable and very helpful with any questions we had. We love our new car.

John H.

May 17, 2016

My experience with Al Jordan & Jason Emery At Rosen Hyundai demonstrated the Rosen commitment to excellence in the community & their personal commitment to earning the trust and business of a "walk in" potential buyer. Al & Jason both took the time to ask the right questions to learn what my needs were and how they could best help me to fill those needs. More impressive was the skilled way they listened to my answers to those questions. They worked hard to provide positive results that would fit my unique circumstances. Al Jordan & Jason Emery earned my trust and I recommend them to anyone. I chose this dealership because it is highly rated. These two gentleman showed me why. Ask for them by name!!

Mark

May 17, 2016

Came from Albuquerque..great price, great experience. Found nearly what we wnated online. Darren did the searching and found exactly what wew were looking for in a day. So easy and friendly to work with 1300 miles away that when we got there it was just a formaility to actually pick up the car. Thanks Darren Davis

Susan288

May 15, 2016

Jared was extremely nice and patient with my questions. No pressure to buy. Went over various options figuring out cost. Very happy with purchase. Financing department really helpful. Second car bought here.

Dan

May 14, 2016

I went to Rosen Hyundai in Algonquin to purchase a used car. I'd already purchased from Rosen and knew that I liked their way of doing things. At the auto dealership,I met Al Jordan and things began to change. From the beginning to me driving away in my new Elantra, Al Jordan shepherded me through each step. The staff was solicitous of my needs from coffee to bathrooms, equipment on each vehicle to engine performance, my questions were answered fully--then the staff asked if I had other questions or concerns. Al Jordan was there each and every step of the way, being certain that every need was met, every question answered. He encouraged me to drive several different vehicles before introducing me to the Elantra. There was NO PRESSURE, there was no financial arm-twisting, nothing that would make me want to dig in my heels and go elsewhere. Al Jordan was the primary cause of this experience. He is REALLLLLLLLLY good at what he does. This was a thoroughly enjoyable experience.---Dan

danalto52

May 14, 2016

Great sales experience in buying 2 cars. Domenico and Frank did a great job in working with me on a fair price. Intented to buy one but ended up buying 2

kazimour13

May 12, 2016

We are happy with our vehicle. The staff was pleasant however it took way to long to purchase our vehicle. The dealership could have made a negative into a positive had they handled things in a more timely manner.

nick_drews

May 12, 2016

Josh was very helpful and made car buying comfortable. The dealership had the exact car I wanted in the lot and I was very happy with how smooth the car buying experience went.

betsythrasher

May 9, 2016

Only design problem is that rear passenger doors do not open wide enough for ease of entry for me (6'2"). Once seated, there is plenty of room and comfort.

Todd

May 6, 2016

Prior to visiting Rosen Hyundai, I scheduled an appointment with Rami to test drive a new Genesis. Upon arriving we were greeted by Rami, who was already prepared with the vehicle we we interested in purchasing. Rami was extremely courteous, knowledgeable, and energetic, but never pushy. During our experience, Rami was extremely attentive to our needs, and was even available outside of working hours to answer our questions. At the end, Rami,.along with Dominick, were able to find us the perfect car at a great price. I would not hesitate in recommending, Rami, Dominick and the rest of the Rosen team as the ideal place to buy a Hyundai. We are elated with our new Genesis as well as the Rosen experience.

hopp13

May 6, 2016

Thank you for the great service when leasing a new car along with services for both our Hyundais. Josh was helpful and knowledgeable about Hyundai products.

jenacide062982

May 3, 2016

Great deal, great people, excellent service dept. Very professional atmosphere and the team makes you feel like family. I couldn't be happier with my purchase or the dealership I chose to do it at. I'll be a Rosen Hyundai customer for life!!

mando172000

May 3, 2016

When I entered I was approached by many salesman and I was pleased to be able to work with Mike. He made the whole process comfortable enjoyable and I always felt informed. He made buying a new car and spending lots of money a breeze you guys are lucky to have him.

kpahlke

Apr 30, 2016

good dealings good price.we'll see how things go so far so good, only problem is access looks like a pain for service. We'll see. Tim in finance was the best.

Mky5439

Apr 30, 2016

Really helpful, great service.Mike was really friendly and made my wife and I feel comfortable during our first car purchase.I would definitely recommend them to anyone!

carlynhoush

Apr 29, 2016

Rosen Hyundai went above and beyond to make my car buying experience a pleasant one. The staff was friendly and very helpful! I would recommend Rosen to family and friends!

srhodes1014

Apr 28, 2016

The experience I had was great. Greg was a straight shooter, answered all my questions to my satisfaction. Will buy again from Greg, and from Rosen in the future.

marymwozniak

Apr 26, 2016

"I have purchased three new vehicles from Rosen over the past years. I return for the personal attention to customer appreciation. This dealership has a ""focus on friendly"" that is golden and genuine."

JohnnyB

Apr 21, 2016

Leased a 2016 Genesis Ultimate 3.8 AWD from Rosen. Quality experience.

alyssakentgen

Apr 21, 2016

Always love this dealership! Gregg does a great job and always delivers what he says he will. I am on my 3rd Elantra with him and Rosen and definitely will come back!

happycamping

Apr 21, 2016

Excellent company to do business with. Takes care of its customers! Greg and Debra had me in and out in no time. Always a pleasure to buy a car from Rosen.

MJ the Green Bay Packer's Fan

Apr 15, 2016

In 2004 my husband & I were there to purchase an XG350L for him & I purchased a Santa Fe. I was not intending on using the service department exclusively for my vehicle because I've always had bad experiences. in the past. The first time I came in I met Kyle Monteith and I was pleasantly surprised being treated with kindness, understanding and respect so I continued to take my vehicle there for service. He was honest with me and always helpful. I never took my vehicle anywhere else. Recently I came in for an oil change and to have a minor intermittent noise checked. The noise turned out to be something major, Kyle spent time trying to get the best price on parts and kindly asked me if I was thinking of getting a new car because major repairs would be happening due to the age of the car. He referred me to Al Johnson, who was very sympathetic with my situation, we talked awhile and he was able to show me some used vehicles. I did find a beautiful used Santa Fe but went back to talk to Kyle about it, he gave me all the details, said it was a good deal and I went back to Al and bought it. Al was wonderfully helpful. He took me to the bank, helped me with the paperwork and helped me move everything from my old car to the new. I didn't have my title or spare keys so he gave me an enveloped to send it to them. I also received a follow-up call the next day asking how everything was and if I had any questions to feel free to call either him or Kyle. I have never dealt with a nicer used car salesman in my life and I will continue to go to Rosen's Hyundai for my new vehicle. I've also recommended them to my daughter & her husband when they were looking for a new vehicle and they purchased a 2016 Santa Fe. They, too are very happy with their new vehicle and the service department. I will be back for my next oil change and looking forward to thanking Kyle and Al for taking good care of me. Thank You Rosen's Hyundai!

1234abcd

Apr 13, 2016

I walked in, told them which car I wanted, geve them my personal info, left to lunch, got a call, came back to the dealer signed paperwork and drove away! It was the best experience I have ever had when purchasing/leasing a car!

audios72

Apr 12, 2016

From start to finish, I had a great experience at Rosen. They provided me with many options, and I drove away with the perfect Genesis for me. I can't thank them enough.

rbhuffmandds

Apr 12, 2016

Jared Shaw was great best salesman I have ever worked with. Worked with our schedule . Gave me all options . Worked to get price adequate and spent over 1 hour going over the car wit us

kkorengo72

Apr 11, 2016

Greeted the second i walked into the door by an extremely friendly and smiling gentlemen. Rami did an outstanding job not being too pushy, and asking me the right questions no other dealership bothered with. Did not know exactly what Hyundai had to offer, explained to Rami exactly what i needed in a car and what my price range was and he did a tremendous job walking me through the whole experience. Not only did he listen and give me the right information, but he earned my trust and made me feel at ease. Let me know that he was going to make it a fun and easy experience, and it was nothing-less then just that! Let me test drive more then one vehicle which no other dealership offered, very very pleased with the overall Dealership. Yasen was my finance manager and did a fa-nominal job walking me through pricing step by step!If anyone wants a great car buying experience Rosen is the place to go!Thank you Rosen Hyundai!

rbobbyjr

Apr 7, 2016

The facility and restrooms were clean. Coffee and donuts were offered. Sales personell were courteous, knowledgeable and informative. Our salesman, Jason, was upfront and honest when we asked questions. Jason did not force us to make any decisions.

Brad

Apr 6, 2016

I bought my Genesis from Mike Becker at Rosen, and had a perfect experience. Mike and the staff at Rosen turned my initial anxiety about buying a new car into a really enjoyable and rewarding event. I felt comfortable and never once did I feel pressured. The level of customer service at this dealership sold the brand to me. Great job guys.

Bob

Apr 5, 2016

Great experience. Al Jordan treated us like family. Very attentive and answered all our questions and concerns. Al Jordan was very considerate and knowledable. The total time was lengthy, but we did buy two vehicles from him. Al and Rosen met our needs.

steven.n.smason

Apr 4, 2016

Great experience! Treated well by my salesperson Al Jourdan and everyone I worked with to complete my purchase. They took the time to answer all my questions and I never felt pressured to make a decision. I will definitely recommend Al and Rosen Hyundai to family and friends!

Twotone06

Apr 1, 2016

Great customer service. Our salesman Josh was amazing and very professional and knowledgeable about the cars. He helped up get exactly what we wanted at a price we could afford. I even sent my brother in to buy a car from him shortly after I purchased mine. We ended up with the same car!

baseball4444

Mar 31, 2016

Overall, I am very happy with the experience and specifically with the attention and effort shown by Henry Campos. He was excellent to work with and never pressured or used scare tactics. Frank was also very helpful and because of those 2 I am happy with my car buying experience and would certainly recommend working with them and Rosen Hyundai.

unleadedlogic

Mar 30, 2016

I've had my eyes on a new Hyundai Elantra for a couple of days and Greg made the experience of driving and buying it incredibly easy. Thanks Greg!

tflick7

Mar 30, 2016

Great salemans and the fiance lady i forget her name she was great too. Definitely would buy from them again. Great people and very friendly

dlunt35

Mar 28, 2016

Jared Shaw was the best salesmen I have ever had. He made things very easy and I would recommend him to anyone who wants a car.

A ROSEN HYUNDAI FAN (LM)!

Mar 27, 2016

NOT 5 STARS, NOT 10 STARS - 20 STARS!! - THAT'S WHAT ROSEN HYUNDAI DEALERSHIP DESERVES!! WE HAVE PURCHASED A TOTAL OF 4 HYUNDAI VEHICLES, WHICH IN ITSELF SPEAKS TO THE EXCELLENT QUALITY AND SERVICE OFFERED AT ROSEN HYUNDAI. WITH SCOTT LEVY AT THE HELM, ALONG WITH TIMOTHY SCHOMER, DAVID GONZALEZ, JEFF HARRIS AND THE ENTIRE TEAM, MY RECENT EXPERIENCE AT HYUNDAI WAS SUPERIOR. I HIGHLY RECOMMEND ROSEN HYUNDAI WITHOUT QUALIFICATION!

Marcia Bradfield

Mar 26, 2016

My son is starting a new job at UPS and needed a used vehicle. I went on the internet and started researching and located a vehicle at Rosen Hyundai of Algonquin. We drove 50 miles from the Beverly neighborhood in Chicago, taking the toll roads and using my GPS and I-PASS which made for smooth traveling. Upon arrival we were greeted by our salesman Jason Emery whom let us test drive the vehicle. The sales manager worked diligently with us to work out a deal. Our salesman Jason Emery worked fast at putting the paperwork together and transferred our existing license plates and the next thing you know our deal was complete and we were out the door with a vehicle for my son. I am very happy with the entire sales experience that I encountered and would highly recommend this dealership for vehicle purchases!!

Edward L. Moye

Mar 26, 2016

I have been a very happy and satisfied customer of Rosen Hyundai for about 6 months, and they way I became a customer is quite interesting. I took a friend to Rosen to look at a pre-owned Elantra Limited (with no plans of buying a car myself). Our sales associate was Andrew Heiduke, a tall gentleman with an outgoing personality, infectious smile and boundless energy. He explained that his job was to provide us with the most current and best information possible so that our experience at Rosen would be pleasurable.My friend looked at and test drove at least 6 cars that day before settling on the one he would buy. At no time did Andrew pressure us about anything. He was only too happy to keep bringing us the cars we had selected to drive. He said something to me that resonated with me and told me that I had found the right dealership. He said, "I want to make sure you are 100% happy and satisfied and I hope we have the car you are searching for" Andrew gets it. He totally understands that it's about building relationships and establishing trust. The number one rule of customer service.Happily, we did find the car we were searching for. A nearly flawless 2011 Black Elantra Limited.Andrew then introduced us to Dominick Logan, the sales manager, so that we could continue in the next step of the process.Dominick is definitely atypical when it comes to Sales Managers, especially at car dealers. He is a nice guy, calm and unassuming. What totally impressed me was his attitude. It was pleasant and supportive. He did not posses the typical "this is the price of the car, are you going to buy it or not?" attitude that I had previously encountered at the competition. He was fair, easy going and a pleasure to work with.Our car buying experience was simply great. If you're in the market for a well built car with lots of tech, comfort and exceptional value, and want to be treated with dignity and respect, then Andrew and Dominick are the people you need to see, and Rosen Hyundai is where you need to go. I kept in contact with Andrew over the next couple of months and visited the dealer several times looking for the right car for me, but with no luck. Until one Saturday, I received a call from Andrew. He said "I think I found the car you have been looking for". It was a one owner, garage kept, 2013 Pacific Blue Pearl Sonata SE with all options and only 30k on the clock.I went immediately to test drive it, and Andrew was spot on. This was definitely the car for me.It was stunning to look at. Quick, quiet and comfortable to drive. Supportive heated power leather seats with lumbar support, paddle shifters, moonroof, premium audio with navigation (rivals the Mark Levinson audio system in a Lexus) The fit and finish on this car was perfect. NO squeaks, wind noises or rattles. I purchased the car on the spot and have been totally happy with it since.I have had my car back to be serviced for routine items and found that the sales department is equally as exceptional as the sales department.Too bad I could not give them 6 stars. Overall just perfect. The consistently exceeded my expectations and made me a customer for life. I was so impressed with my experience at Rosen that I am considering changing careers. After 26 years as a nursing executive, maybe it's time to talk to Rosen about a career change and be part of their team. I am looking forward to my next purchase with them and you should too!Edward MoyeLPN LNHA

jurek46

Mar 24, 2016

Although overall I am satisfied with my experience at Rosen Hyundai, I am disappointed in the fact that they were not more up front about the actual price of the vehicle. Once we started talking about monthly payments the price of the vehicle was not brought up again.

TerryH

Mar 21, 2016

I went to Rosen Hyundai of Algonquin to buy a used car for my son who is in college. The overall experience was outstanding and the sales person I worked with did a great job. I went to two other lots where I was overwhelmed the second I got out of my car by a sales person charging at me before I could get my door closed. Al Jordan managed the entire process with class. He worked very hard to get us the right deal and in the end we bought the car from him. He introduced us to the used car manager who also gave me a comfort level that I would be well cared for in the future. They stand behind their used cars. They threw in some extras which only added to the positive experience. I would strongly recommend Rosen and in particular Al Jordan. I am not in the market for another car right now but the first place I would go is Rosen and I will make sure it is a day that Al Jordan is working.

KERRI22

Mar 19, 2016

I was Rosen in Algonquin recently for my first maintenance visit and I have nothing but good things to say about the staff and the environment there at Rosen. It's fabulous. I would recommend that anyone purchase a car there and have the same great experiences that I have thus far.

a_negron93

Mar 17, 2016

I would recommend anyone to go to Rosen. I had a great experience and I'm glad I got my first car there! Everyone was friendly. Everyone was professional. I love my car.

thamastermell

Mar 14, 2016

Its a car that meet my needs. Looks good, economical, right size for me, great warranty. After 400 miles I'm happy and I'm hope it will stay that way.

morabimi

Mar 14, 2016

Fantastic dealership, friendly staff, great pricing, and a great products. The sales team, GM, and owner will do what it takes to not only make the deal, but make the customer happy too.

pknizhnik

Mar 11, 2016

This is my 4th Hyundai car I am leasing from Rosen Hyunday and the 3 was with sales person - Greg Epstein. And Avery time he is providing stellar customer service. Great job Greg!

dverba54

Mar 11, 2016

Everyone was wonderful . We were greeted right after we walked in the show room and taken care of like family. Josh was very well informed and made sure we had all our questions answered.

terry_oc

Mar 11, 2016

Rosen Hyundia is a great place to get the vehicle we really needed .The Hatchback Elantra is everything we needed,right size, great ride,and road worthy. I prefer it to my Jetta VW. Terry O'Connor[Joan's husband.

niksfaith

Mar 5, 2016

Between my husband and I we have purchased many cars over the years. By far this dealership gave us the best car buying experience we have had. Our salesman David was courteous, patient and kind. The used car sales manager Adrian was so easy to work with. He helped us get approved at a much lower APR than all the other dealerships we had visited. The entire process was smooth and very quick. We will definitely recommend them over and over again.

annethanas

Mar 4, 2016

For someone who purchases a new every couple of years, this was the best experience. Everyone at the dealership was extremely professional and helpful with any questions. They also offered the best price for my trade-in. The service continues to be outstanding.

MARIOGUTIER

Feb 17, 2016

Went in looking to get into another used car because I never dream I could afford a brand new car but Rosen Hyundai made it happen. Friendly staff and great cars to choose from I was able to get into a new car that I liked. I know which car dealer I will be bring my daughter for her first car buying experience.

Happy customer

Feb 15, 2016

Best car buying experience I've ever had! I'm still in shock! From the minute I walked through (the wrong) door, they were nothing but wonderful! They took their time and treated me like family! That's what I call customer service! I don't think I'll ever go anywhere else again!

Gregor

Feb 12, 2016

We came in to Rosen to get some information because we were looking to replace a car. We had no plans to buy a car that day. Our daughter had purchased a car from Rosen 10 years ago so we were familiar with both Hyundai and Rosen. Dave Schultz was very accommodating and we sat down to talk about what we were looking for in a car. We test drove a new Santa Fe and were very impressed. Obviously Dave was listening to what we said. We keep our cars and the new one didn't have to be brand new (the one we were replacing was almost 14 years old and had been purchased new). He showed us a 2013 Santa Fe Sport loaded with extras and only 27000 miles. It was also in immaculate condition. We saved ourselves a few thousand dollars and were able to get a car with more features than we probably would have been willing to pay for if we were buying new. We had planned to check out a couple of other brands but this car was more than we were looking for so the decision was easy.

LORIPREHN2012

Feb 11, 2016

We were very impressed with the staff, they were professional, friendly and get knowledgeable. We actually enjoyed the process of purchasing a new vehicle. Not the typical "car dealers" we expected to deal with. We give a Rosen Hyundai an A+!!!

BLOSINATOR

Feb 11, 2016

Very awesome experience. Debrah Capbell/Finance Manger was great to work with and did everything to make my experience painless. Would highly recommend Rosen Hyundai. Great people.

Rob

Feb 9, 2016

I bought a car last week from Rosen Hyundai. My salesman was Al Jordan. He was very helpful and honest. I was very impressed with how I was treated as a customer. I would highly recommend Rosen Hyundai and Al Jordan. Thanks for everything!

Mike906

Feb 6, 2016

From a last minute call in the morning through a car wash and 'The test came out very well' it was a very pleasant morning. It was a 312 recall.

PROV426

Feb 3, 2016

Salesperson was what I was hoping for. Explained everything and gave me a great price. Mr. Acosta was the type of salesperson you want when buying a car.

bobolink

Jan 30, 2016

Stress-free and considerate vehicle purchase experience at a great price was then followed by two years of efficient and prompt servicing of the vehicle.Dealer correspondence provided service reminders and reward coupons.

RCYNOVA

Jan 22, 2016

I was very satisfied and happy with the purchase of my new Hyundai. Sales staff were very knowledgeable and patient with my questions. I would consider buying another Hyundai if i chose another vehicle to buy in the future.

Jordan J

Jan 19, 2016

Found Rosen online and contacted them about a car. Got an answer back the next and talked to the saleman Jason throught text to work out the financing. Went in on a friday to test drive the car and fill out the paperwork. The staff was very friendly and quick about their ways so there wasnt much waiting around. They explained everything to me clear answered all questions honestly and open.

MH

Jan 18, 2016

This is our second purchase at Rosen. This time we got what we really wanted! Jared Shaw is awesome to deal with. Jed Settles(finance) was invaluable in getting our new car. I love that Jared called some days later to make sure we were enjoying our new ride. Anytime I have been there I have always been treated nothing short of awesome.

ROBJOHNSON1959

Jan 16, 2016

Talk about a great group guys. They were on point. What a deal they gave me. It was a deal that I couldn't pass up. From start to finish professionalism. I could on and on about Steve, Dave , Dominick, and Rob. Any one who reads this go to Rosen Hyundai of Algonquin.

MARYHOLTE

Jan 10, 2016

Everything was fine. Gregg was great to work with.He gather all of my information over the phone before Christmas and had all my options ready for me when I arrived on the 26th.Thank you.

KRENZELOKS

Jan 9, 2016

If you enjoy slick sales tactics and itchy finance people this place will be a disappointment. I was looking for a great car, an honest sales team, fair price, and zero pressure. Thats what I got. In retrospect though, my purchase might not be legit due to the obligatory "Let me talk to my manager" was never uttered. Great experience.

Jedi86

Jan 7, 2016

First time walking into a dealership to get a new car. People that helped me were very nice, knowledgeable, and polite. Dave, Rami, Andre, and Jed. They helped me get a great deal, they worked with me where I could fit my budget comfortably. They all are very patient people and take interest in what the customer's interests are. Overall I would recommend this dealer ship to anyone, again, very friendly and not pushy! They respect your choices with understanding.

MALONEMOTORSPORTS

Jan 6, 2016

This was our 6th Hyundai, and the fourth bought from Rosen Hyundai... Love the staff and their professionalism. They always treat us like family. Thank you again!

Afamily65

Jan 6, 2016

Had a very excellent experience with the sales process at Rosen! Everyone was very friendly and professional. Rami and Henry were very helpful with the entire process and helped make the decision of what car to purchase very easy.Dominick is a great manager and Jed in Finance was excellent . Thanks Rosen Hyundai Team!

CMB60

Jan 6, 2016

The experience here was easy and without problems. Buying a new car can be exhausting and it was a pleasure working with the staff at Rosen. Met a lady at the service department who bought her car at a different Hyundai dealership but brings her car here as they never "rip them off" and always have a courtesy car for her.

KATHYFORD_57

Jan 5, 2016

Highly recommend. Treated with respect. Everything was clearly explained. I love my new car. Excellent service in all departments. Love the service contract with no deductible.

dotty l

Jan 5, 2016

Great people to deal with! No gimmicks; no wasting of my time. All questions answered. Both Dave Schultz and Steve Dember were friendly, extremely helpful and Debra in Finance was also Great! I'm a second time buyer at Rosen Hyundai and have continued to have a great relationship with the Rosen Family.

GWCHROMY

Jan 5, 2016

Al Jordan made the process very easy. He answered all questions quickly and fully. There was no pressure one way or the other, just complete answers to our questions and concerns.

KatieA

Jan 4, 2016

This is the ONLY place I will go to buy a car. I bought 2 used cars here in 2-15. Al Jordan is the bomb - he must not retire EVER!!! If you want to go somewhere where they HELP you get the car you want...ROSEN HYUNDAI is IT! Thank you Adrian for helping me with the financials : ) From start to finish - great cars - great prices - amazing service!!!! I highly recommend this dealership to anyone in the market for a new or used car. Thank you, AL JORDAN & team!!! See you in a few years!!

Justin

Jan 4, 2016

Very good experience all around had fun purchasing my new sonata

Mario Alberto Martinez Zamora

Jan 1, 2016

I recently moved from Chicago out to the suburbs and realized I needed to purchase a car. I have always found the Hyundai Elantra to be an attractive and competent vehicle. Stylish and sporty and economical. After searching online at numerous dealers, I came upon the Rosen Hyundai website in Algonquin. I noted they had in stock a very nice Black 2011 Elantra Limited. I visited the dealership and was greeted promptly by Andrew Hiaduke, a friendly and cordial man with an infectious energy and positive outlook. You would think he owned the dealership, considering how important he made me feel during my car buying experience. My car buying experience was effortless and pleasant. Rosen went above and beyond in their delivery of customer service excellence. Andrew is simply the best customer service representative there is. He is an advocate for the car buyer and his knowledge of the Hyundai line is beyond compare. My room mate, who accompanied me on my visit to Rosen was so impressed with them and with Andrew that he purchased a Sonata SE from Rosen just a couple of weeks later.

VITO0

Dec 30, 2015

Great people and dealership, Dave Schultz was great, friendly and honest took the time with me that i needed. i knew what i wanted and what i wanted to pay, and he delivered. I will be back you need to ask for Dave Schultz you wont be disappointed.

TML0

Dec 23, 2015

Excellent friendly, knowledegable and courteous. I also appreciate the location of dealership, loaner cars and service department. The 10 year 100,000 mile warranty was also a big factor

Klients

Dec 19, 2015

Fast and courteous service, even without prior appointment. With on-line coupons and every 5th oil chenge free the price can not be beat. And a free car wash with ANY service!

Jazzypanda

Dec 19, 2015

I have purchased 6 cars from this dealership with superior results each time. Dominick Logan and Frank Favella are extremely helpful and make sure I am treated fairly during each purchase. Thank you for making car buying easy! Brian Acosta also was able to answer all of my technical questions about my new car.

KELLSTER29

Dec 18, 2015

Very relaxing experience, would recommend this dealer to others and would recommend Steve as the seller. And planning on bringing him on our next fishing trip ;) Thank you!!!

TSI_GIRL

Dec 17, 2015

Jared Shaw was my sales rep and was nothing short of awesome. He listened to my wants and needs and did not try to sell me something I didn't want. Jed Settles was my Finance He worked hard to lower my payments for my new Santa Fe.

Mark k

Dec 16, 2015

I have purchased 5 cars and leased 2 cars from Rosen Hyundai. Perdiodically I would look at the web site to what they had in stock. I have dealt with Andrew and Al who are two knowledgable sales guy and know how to treat a person fair and work hard to make sure you get a good deal and your happy when you walk out the door. I would recommend both these guys to anyone looking for a car and want to be treated fairly.

had a referal

Dec 15, 2015

very informative staff. my sales person was nice guy. not hard sell guy.

KathyD

Dec 11, 2015

Purchasing a 2014 Santa Fe was a great experience. Al was absolutely helpful and really knew his inventory. Once we decided on a car, the negotiating process was smooth. I wish I needed another car at this point - I'd go back!

RWWCIDA

Dec 9, 2015

I went into this dealership to get quote/compare price and I worked out with a new car. The customer service was outstanding .I worked with Mike and Jared. They were fantastic, and I will surely recommend them and this dealership

Brad Klick

Dec 8, 2015

Jason's persistence paid off. He kept on top of my via phone and text message until we hashed out a deal on my Santa Fe. Once we arrived he was friendly and yet professional.

JENNYO20

Dec 8, 2015

I am a return customer to Rosen and again they treated me with great respect and professionalism. They didn't try to sell me things I didn't need or couldn't afford and worked to get me the best deal possible.

big dog

Dec 6, 2015

i had my Tucson back for a drivers seat repair. in my opinion it was damaged from a previous visit . when i brought my car in (a couple months later ) to see what they would do about it , the service manager looked at it and said he would order a new one for me ---no problem , no charge . whenever i have had my car in for service every single person working there was extremely friendly .you just dont see that kind of treatment very often any more. i would highly recommend this dealership to any one looking to buy a car or bring the car they now own in for service

Ian Jones

Dec 2, 2015

Al helped me through every step of the process with charm and lots of experience. Even when the car had problems with the mirror, Al brought me in after I had gotten the car and fixed it for free. I would highly recommend him to anyone else looking to buy a car.

Sandi and Alex

Nov 29, 2015

Al Jordan has helped us with multiple vehicles over the years and has done it once again!! Al is a no pressure salesman, who knows how to actually help people get into a vehicle they want. He is at the top of the industry. Way to go Al, Thanks for all you have done.

Latha Kumar

Nov 27, 2015

Great people ,service, promptness and courtesy. Thank you.

Rosanna

Nov 25, 2015

We have purchased two cars from Rosen, and have plans to get a third soon. They make the process enjoyable. Al Jordan is the best! Ask for him!

DAJ1030

Nov 25, 2015

Always a great experience,I tell everyone to go to Hyundai in Algonquin. Jed Settles/ Finance manager Always goes above and beyond to help you he is Awesome. Dave Schultz is very pleasant not pushy at all and shows you how to work the new features on my Santa Fe. 2016. Rob Johnson makes sure your car is cared for to protect things inside and out.

KERRI22

Nov 25, 2015

From the start of my dealings with Rosen Hyundai, Andrew my Salesperson was a gentlemen and very thorough and caring. I liked him and trusted him right off the bat. Adrian the Sales Manager was very helpful to me. He didn't give me the run around but went straight into problem solving mode providing the great service they advertise and are known for. Al, another Salesperson at Rosen has always been kind and helpful as well when I've stopped into their location. Overall, it has been a great experience thus far. I highly recommend Rosen Hyundai and I look forward to working with them for many years to come.

BETTY18108

Nov 25, 2015

Everyone was very curtious and helpful even sales people we were not working with. The atmosphere was very pleasant. We would recommend them to our friends and family.

JMWALZ

Nov 22, 2015

A great car (2015 Genesis with the Ultimate Package) at a good price and quality people to work with at the Rosen dealership--it all adds up to a very gratifying car buying experience.

SDLAVRISA

Nov 21, 2015

Mike King was our sales person and he did a great job. We weren't sure on which car we were going with, choices were, Honda and Nissan. we really liked the Sonata. Mike was the sales person we went back to each time and felt he did a great job earning our business. I would recommend Hyundai to others and to see Mike King especially.

The Rose

Nov 20, 2015

Hello everyone, I just wanted to tell you what a wonderful experience my mom and I had at Rosen Hyundai. Al was my sales person, what a great guy. Thank you Al. It's too bad I live in Waukegan, I would bring you guys some home made shish kebob. it was quite a drive but worth every bit of it. A huge SHOUT OUT to Rick, thank you so much. I love my car!!!!!!!!!!!!!

TELL.LORA

Nov 20, 2015

Rosen Rosen. What can I say better than Rosen is THE BEST PLACE to buy your vehicle. I decided to trade up my vehicle from an Accent to an Elantra and Andrew & Rick couldn't be more gracious and helpful in doing this for me. They are the Super Duper Team over there!!

JBJHENRY

Nov 12, 2015

A real straight shooter no bolony approach. Friendly and well informed. Prompt with appointment, greeted us at door.Gave great advice, answered all our questions or referred us to someone.

MAMAJJBEAR

Nov 10, 2015

I appreciated the help of Mike Becker and Adrian in getting me the car I purchased and getting me out of the one I currently had. I have purchased two cars from them now and will recommend to other families and friends this dealership. Thank you.

SHELLY.MIKIS

Nov 7, 2015

I had a great experience with greg and everyone at Rosen. I feel that I got a great deal for my Sonata and the process was quick and easy with great customer service. Thanks!

RBURIN

Nov 3, 2015

See my remarks. I've taught marketing, sales and sales ethics all over the world . Your a cut above but you can be better. Jon, our sales person was a 10. Straight forward, class. ( and I know class when I see it.) Final comment: You get 10's by earning them not by asking for them.

DANA.CHRISTOPHER3

Nov 3, 2015

I leased my first car, an Elantra, with Rosen in 2013. I decided to upgrade to a Sonata in 2015. I was happy to work with Rosen again. They are a dealership that is friendly and professional.

HDRiderScot

Nov 2, 2015

I did have some concern about the paint protector that was put on the car. The car was not washed first when the paint protector application was installed. Rob Johnson guaranteed that it was applied and I should not be worried about it. I tend to believe him since my past experience with the service department has been excellent.

semool

Oct 28, 2015

The sales process was quick and efficient. I got exactly what I wanted. The dealer had to find the car at another Hyundai dealer, but it was a fast find.

PODRAZAMARIA

Oct 26, 2015

Amazing sales person that deserves so much more credit than he gets. He was very polite friendly and explained everything in a way it was very easy to understand.

DINOMICHEL

Oct 20, 2015

Dave was great to work with and I would ask for him on my next purchase. I liked how he handled himself and treated us professionally and fairly. I will recommend him to anyone looking for a car in the future with no hesitation.

MARTYKELLEY2012

Oct 20, 2015

Great salesman who was honest and fair...I will be sure to recommend family and friends to him.My new Genesis is my favorite car I have ever owned

EMW404

Oct 19, 2015

Wonderful experience! Everyone was kind and knowledgable. No sales pitches here, just honesty. Came in looking for a very particular car, left a couple hours later with exactly what I wanted

CASSTAMBUR

Oct 18, 2015

I was pleased with how the salesman handled my purchase. He allowed me to take the car for a test drive by myself which I appreciated. Everyone that I came in contact with was very professional and helpful.

WOJEWODA

Oct 18, 2015

Best sales rep ever. Really enjoyed my time with him and his approach. He was extremely personable yet very business like. He really seemed concrened to make sure I would be happy with my selelction.

LEESRILEY

Oct 13, 2015

This purchase is my fourth and fifth vehicles from them. Leased two Elantra's this time, Had a Sonata and ab Accent before and another Sonata was my first purchase.

LMSCANDORA

Oct 12, 2015

As a female making a car purchase can be a horrible experience. At Rosen in Algonquin It was all about respect and simply put. F U N !!! The staff here made the experience amazing !! I look forward to enjoying my new car, and more in the future.

APRILANDABBY

Oct 7, 2015

Jared was very helpful! Would recomend him to family and friends. In fact our family has bought three vehicles from rosen and we have all been helped by Jared.

DDAILY1052

Oct 6, 2015

great experience.people from dealership very helpful and I will definitely recommend your dealership to friends and family.still waiting for payment book and instructions on where to make payments

TMABE29

Oct 5, 2015

Very pleasant experience buying from Rosen Hyundai. I will be back to service my car and for future purchases. Mike Becker in sales was very welcoming and extremely helpful throughout the car buying process.

PEREZCORYA

Sep 24, 2015

Customer service was friendly, thorough, and efficient throughout the process of purchasing my car. I feel that I received both quality service and a quality product and that the transaction was completed in the minimum amount of time.

PatrickH

Sep 21, 2015

My dad and I have both gotten our cars from here and each time they have gone above and beyond to make us happy. Andrew was very patient and knowledgeable when I told him my price range and kind of car I was looking for. I recommend him to anyone going there. They don't just care about making a sale here, they care about making sure everyone who walks on the lot leaves happy and confident.

Rachel

Sep 18, 2015

Yesterday, I bought a used car from Al Jordan. He was very knowledgable and provided me with great service. I would highly recommend buying a car from him.

MESHEI16

Sep 18, 2015

I recently purchased a Santa fe sport at Rosen with John Muehl. I highly recommend him for all of your future vehicle purchases. He was not pushing in my decision, allowed me to ask questions, take my time, and give me as many options as possible to find a suitable vehicle for my families needs. The Santa fe sport that I ended up purchasing from Hyundai with the help of John and Debrah I could not be happier with. Their customer service went above and beyond! Did not disappoint! I highly recommend and have not stopped talking about my purchase with everyone I know! Thank you John and Hyundai

BJANGELO4

Sep 17, 2015

Had a great experience with Mike Becker. I have been working with him since June and continued to give me updates on the 2016 tucson which I was waiting for to be released. Love my new car!

Sharla Hoffman

Sep 10, 2015

We had an awesome experience at Rosen! Andrew was so great to work with! He is very easy to talk to and really helpful in our decision to buy our car! We looked at other dealerships and decided to go with Andrew at Rosen. He went above and beyond to make our experience what it was. We also worked with Debra in the finance department. She was also a pleasure to work with. Thank you for everything, Andrew and Debra! Love my new car!

MCALASH2

Sep 10, 2015

Dave Schultz, was very knowledgeable of the vehicles I was asking about. He showed me how to use everything that came with the 2016 Hyundai Santa Fe Sport. He was a very nice saleman to deal with.

KLSAWYERS

Sep 10, 2015

The sales and finance persons were very helpful, honest and provided factual info to support me in making the decision. Provided real life examples for me to review.

JHEDRICH2999

Sep 8, 2015

Contacted multiple through the internet before making purchase. Asked dealers for their "best price" and Rosen Hyundai's price was better than everyone else's. Many dealers offered to match their price after I asked for their "best price" but I didn't buy from them because the price they initially quoted me was not their "best price". Rosen delivered exactly what they promised and they did an outstanding job of keeping my updated on their search for the vehicle I wanted. Absolutely NO pressure from our salesman (Jon Muehl) and left the dealership believing we received a fair price. Would recommend Rosen Hyundai. Have never enjoyed the car buying experience, but Jon and Rosen made this so much easier than I expected.

Scott & Michelle Carter

Sep 5, 2015

This is our 6th purchase here. We continue to come back because the staff and service is amazing. Dave Schultz, Adrain and Debra are the best.

Becky M.

Sep 5, 2015

I found a used car online located at this dealership. I drove an hour and 15 minutes not knowing what to expect. I was greeted at the door with a smile and a friendly handshake. Andrew was amazing and was on top of everything I requested. Also worked with Rick (the finance guy) which can sometimes be stressful, however, he made everything go smoothly and was very knowledgeable. Very friendly and personable team!! I would definitely recommend this dealership to friends and family!!

RobE

Sep 4, 2015

After researching a few used cars online for my teenage daughter, I walked into Rosen and was immediately greeted by Al Jordan. After discussing a possibly rather complex trade-in situation, Al recommended that they shop around to get me the best trade-in value versus giving me what likely would have been a low offer on the spot. After a few days of working with other local dealers, Al did a great job on getting us the right car. I have unfortunately purchased too many new or used cars in the past 10 years, and I always dread working with yet another car salesman who is inevitably just looking for commission however they can get it. Al is the first one that hasn't made this list, and I thoroughly enjoyed working with him - I will definitely be reaching out to him in the future.

Syl0302

Sep 4, 2015

I have been dealing with Kyle for the past 9 years, he has always been very friendly, professional and courteous. He has always gone above and beyond his job and Kyle is the main reason why I choose Rosen for my car to be serviced. Thank you Kyle for many years of fantastic service.

MAUREENC1404

Sep 2, 2015

This is a friendly dealership who made the process very comfortable. I would recommend this dealership to a family member or friend. My sales person Steve was able to prioritize my needs while I was there and the entire staff asked me if I needed anything.

Mike O'C

Aug 30, 2015

I looked at 7 different dealerships before i went to Rosen. i got there 20 min. before closing and looked at a 2010 Nissan Rogue. The salesman Al Jordan was very patient, comical, and informative to my questions and needs. I was not done with my research but put a deposit on the vehicle. Al worked very hard on making me comfortable and sure that i was getting a great deal. I went back 2 days later and picked up the vehicle. My wife and I are very grateful to Al Jordan and will recommend Rosen Hyundai and especially Al to anyone looking to buy a vehicle. Thanks again Al for making me laugh and enjoy buying my rogue.

JJACKSON0515

Aug 28, 2015

The team at Rosen was top notch. They were very friendly and helped me find the right car for my family and my budget. I would recommend them to anyone.

Jillo9

Aug 26, 2015

We had a fantastic buying experience at Rosen Hyundai. Jason Emery was fantastic and very helpful! He took the time to find the car that would meet our needs and budget. He took the time to get us acquainted with our new vehicle and was a pleasure to work with!

Jpearce

Aug 26, 2015

I worked with Jason Emery . We were looking for a good used car. Jason not only helped every step of the way. He assisted with setting up some of the features of the car. I didn't feel pressured or rushed at all. It was a smooth transition. Rosen gained a life long customer because of Jason. Well done

MKworm

Aug 25, 2015

Jason was easy to work with and honest with us about an issue that needed to be fixed on the vehicle we bought. He was easy to talk to and work with. Highly recommend & we will be back!

JKPECORARA

Aug 24, 2015

This is our second Hyundai leased in the last two months from John. I would recommend anyone that is in the market for a new vehicle to talk to him prior to purchasing or leasing a vehicle. John enabled our vehicle decision to be a positive experience.

CINDYL777

Aug 22, 2015

I very much dislike the process of purchasing a vehicle, but I have to say this time wasn't so bad. Rosen Hyundai exceeded all of our expectations. Thank You.

Vana

Aug 21, 2015

I was looking for Car for the past six months and i looked at this Toyota Corolla 2010 XLE, the pictures looked good and so we went to see the car, surprising to me the car looked better than the pics. Jason (Sales person) was very helpful to guide us around and after the test drive he listen tio my concerns and decided to get those addressed, it was really good deal and the car looked as good as new when it was handed to me. New brakes, clean car and it wont require any maintenance for the next one-two years. I dint expect to have such a good used car buying experience but Jason made it really easy, he even help us with the price. Thank you :)

Sussky's

Aug 21, 2015

Hyundai Rosen in Algonquin was the best experience my husband and I could have had. We are so pleased with our Santa fe Sport that we have purchased from this dealership. Jason, the salesman with whom we bought the car from, was so easy to work with. He made sure all of our needs were met and that we were happy with our decision. He continued to check in to make sure things were going well. We also worked with Debra to finance our car once purchased - she went above and beyond for us. She was super friendly/personable and accommodating to all of our needs as well. Everyone else in the dealership with whom we worked with/talked with was super friendly and polite. They all did everything they could to make this experience one we would not forget. I am so happy with our purchase and am confident we will be pleased with the work they do to the car in the future. I highly recommend you go to this location to purchase your next car!

CJJOHNSON23

Aug 20, 2015

Rosen and our salesman Greg Epstein was once again a pleasure to deal with. We've purchased 5 Hyundai's so far and will keep doing so in the future with the high class service that we continue to receive.

leslie

Aug 19, 2015

My husband has been doing reserach on the Volkswagon Passats for months and he found it online here. He called and was connected to Jason and Jason was very informative, and really helped out a lot. We ended up putting down a deposit as the car was highly sought after and we drive from Michigan to pick it up. The process was great and easy. It was financially worth the drive for us to drive from Michigan! Thanks Jason...I love my car!

RFISHER33

Aug 19, 2015

my salesman(Jon Muehl)was at another dealership whrn i purchased a 2011 and a 2013 hyundai sonata.i followed him to rosen because he gave me the best deal.

JKNEED3

Aug 10, 2015

GREGG EPSTEIN AND YASEEN ALI ARE 10 STAR INCREDIBLE PEOPLE TO WORK WITH. HUGE ASSETS TO THIS DEALERSHIP!PEOPLE LIKE THIS ARE THE REASON I CAME BACK . A PLEASURE TO RECOMMEND YOU TO MY FRIENDS AND FAMILY, OR OF COURSE ANYONE ELSE WHO WILL LISTEN TO ME!

DEBORAH.HOHLFELDER

Aug 10, 2015

The overall experience was pleasant and painless. I would highly recommend Rosen Hyundai to any of my friends and family members in the area. Thanks.

SINGLOW22

Aug 8, 2015

We came in for an oil change and left with two new cars! We hadn't planned on buying new cars that day, but the staff at Rosen Hyundai were so easy to work with and put together such great financing, we couldn't walk away. The process was smooth, and everyone took the time to answer all our questions. I would highly recommend Rosen Hyundai when purchasing your next car!

EPSMITH925

Aug 7, 2015

The staff at Rosen is the best!! I have never experienced such amazing service while buying a car!! Please buy with Rosen, you won't be disappointed!

dldaniello

Aug 7, 2015

We have taken our previous sonata to the service department and have been pleased with their courtesy and workmanship. That is partly why we chose to purchase another sonata from this dealership. We are pleased with our new vehicle and the way we were treated by our salesman, Mike Becker.

HEATHERLOWING

Aug 4, 2015

My experience at this dealership was fantastic. All the employees are extremely friendly. I had my 3 little kids with me, and the salesmen went out of their way to talk to the kids. Jon worked with my husband over the phone to secure the best deal for us. He knew what we wanted, and he did not stop until he got us it. I highly recommend working with Jon. He was very caring the entire process.

Javier

Aug 1, 2015

Avoid!!!! It's all a scam. They sent me a quote on an internet price (which they say is the lowest price you can get). So although, it was not the closed dealership, I could not pass the price...I go in there and they tell me that they quoted me the wrong price (a $4000 price difference....the typical foot-in-the-door technique). If it wasn't for the fact that my rental car lease was ending the following day, I would have left and gone elsewhere.After the deal, the sales manager did not even have the curtsey to thank us for the purchase.We solely dealt with the the salesman. I then contacted the general manager a week later. He sounded shocked and related that this was the first he had heard of it and that he would get back to me the following day. A week later.....no word. Obviously poorly runned business with lousy customer service. Then they send me a survey via email. I was going to mark them poorly but it kept on giving me an error message. I then played around with that and realized that the only ratings to go through were good and excellent...anything below that received an error message...this is why they show such a good customer ratings review. I would definitely not purchase a car again from these scammers.

ANNE089

Jul 30, 2015

We've been getting 4-5 Hyundais within 15 years and our first time at Rosen was a great experience. Mike Becker took very good care of us, and we will recommend him to our family and friends!

The Bunch's

Jul 29, 2015

After months of looking at different car dealerships for our daughter her first car we settled on Rosen Hyundai. The first person to greet us was Jason Emery (Sales). With no pressure at all he allowed us at our own pace to test drive any cars we were interested in which we did. After finding a car we were interested in we were then introduced to Rick Burke (Finance Manager) to see what deal could be made. Rick was upfront with us on price and again no pressure at all. We settled on a car with intentions to pick it up in a couple of days. We returned two days later and decided to test drive two more cars and actually upgraded our decision to a certified pre owned Hyundai which at the time were introduced to AL Jordan (Sales). Rick did what he could on price and Jason and Al were fantastic with the no sales pressure and did whatever we needed to make things smooth. AL then introduced us to Yaseen Ali (Finance Manager) and Yaseen then went through all the paper work with us and was very detailed on what we were signing so there was no problems. The team of Jason, Al, Rick and Yaseen was fantastic. They made my daughters first car buying experience go great. We will be back when we are ready for our next vehicle. You will not go wrong at this dealership. Great team, Great place. Thanks much guys. The Bunch's

DJOHNSON0

Jul 28, 2015

Liked the ability to negotiate via email with Jon. Nice to know what i was paying out the door before i arrived for a test drive. Wish that purchase of the protection package and extended warranty worked that way, that part reminded me too much of of the normal car buying process with too little time to make an informed decision. I realize that is where a dealer makes money so that will probably never become an up front price. Over all best experience i have had buying a car.

BOB17

Jul 24, 2015

This was my 4th Hyundai purchase at Rosen Hyundai since May 2013. Jared Shaw is an extremely knowledgeable sales rep and a pleasure to work with.

Joe Huff

Jul 21, 2015

I had just purchased my 2008 Ford Explorer Limited from Adrian but had started out speaking first with Jessica. At the first moment that I called about the vehicle I knew I wanted my business to be with them. Jessica was courteous, polite and VERY informative about the vehicle I was purchasing and taking in my trade. She then turned me over to Rick Burke (finance dept) who then did everything short of sell me the car over the phone. He was professional, polite and very eager to mot only obtain my business but make sure that I was happy with the deal. I live 56 miles away and could not wait to finish the deal we had started. I had went to the dealership to meet my salesman Adrian whom was very accommodating right from the start. He had the truck washed and up at the front door awaiting my arrival with the keys in hand. We went on a nice test drive where it was easy going and did not feel under the typical salesman pressure. When we had gotten back from the test drive he asked if I had any questions or concerns about the truck and I said no lets wrap up the deal. Rick and Adrian did everything possible to make the process go by quickly and made sure my son and I were comfortable during the whole process until we took delivery ofthe truck and were on our way. Thank you Jessica, Rick and Adrian for a great experience.

Dallas88

Jul 18, 2015

Fantastic experience with the Rosen Hyundai crew! I purchased a car in July and Steven was very professional. He went out of his way to make sure I was comfortable. I'm a taller gentleman so finding a car to fit in was key. He didn't waste my time with smaller cars and helped me find a car that was a perfect fit. The finance guru (I forgot his name, but he's a young indian guy from UIC) was also incredibly friendly and helpful. Can't recommend this dealership enough!

JODIK61

Jul 16, 2015

Love my Elantra! Al Jordan and Scott Levy were great to work with. I am so excited about my new car! They helped me decide to lease a new car rather than buy a used one!

Katie A

Jul 14, 2015

The only place to buy a car! Al Jordan - was amazing! From start to finish, he guided the car buying process with a knowledgeable and fun attitude. I will not ever go anywhere else. The rest of my team was outstanding as well - great financial wise-man Jed was a blast - and Scott and Al made sure I was treated right from the moment I walked in, to the moment I drove away! Thank you for the amazing car!!! If you want to go where you feel comfortable when you walk in the door, and where everyone is genuinely awesome...go to ROSEN HYUNDAI!!!

HOLLY326

Jul 14, 2015

I really liked my experience with this dealership. I had 2 possible Sonatas I was looking at in the lot. After test driving a Sonata, I had told Greg of the car I was looking at to possibly purchase and he offered to let me take the car for the night and sign a renter's agreement and that really helped my decision to buy the car. The next day i went back to the dealership and purchased the car! I also really appreciated that the whole process did not take as long as i had planned! Very friendly and helpful and look forward to bringing my car there for service!

LAUREN_MAMMOSER

Jul 11, 2015

This is my 3rd Hyundai so far, and I'm so impressed with everything. From their service, to the sales men I've worked with, everything is top notch!

RGENC

Jul 8, 2015

Very satisfied with the professional experience. Very straight forward with information. I am very satisfied with the professional experience. I will recommend dealership to others.

PLUMMY03

Jul 8, 2015

Steve and Yaseen were extremely helpful and explained the whole process to me. They were able to get me a loaner car because I traded my car in. They were able to find my car for me and had it ready for me the next day.

ZMDL

Jul 7, 2015

My experience with Rosen Hyundai is excellent! From the Sales Department to the Service Department. Everyone is so accommodating to help. This is my second purchase from Rosen and I will return for my service work and any future purchases.

2nd time buyer

Jul 6, 2015

No bad experiences in two used purchases. Cars are cleaned up nice and an affordable warranty is offered.

VIOLETAP83

Jul 4, 2015

Car buying can be a very stressful process. This was the best experience I've had buying a vehicle. No stress and a very helpful car salesman made Rosen my go to dealership for future purchases. I really like the fact that the salesman (Mike) tracked down the exact vehicle preference that we wanted even though it wasn't in stock at the dealership.

Al Jordan's Fan

Jul 4, 2015

We have leased and now bought a car through Al Jordan. He does a great job and what he says is what you get. He works hard to get things done on time. He lets you know each step along the leasing and buying process. We recommend him to anyone looking for a car.

Rikki

Jul 4, 2015

I had an absolutely great experience at Rosen. Steve & Adrian were great to work with. Steve even got pizza for me so I had something to eat while I was waiting. Overall I am extremely happy with the car and the service I received at Rosen Hyundai.

MARISSASUE165

Jul 1, 2015

Jason Emery and Debrah Campbell were a wonderful help! I'm very happy with my new car and it's all thanks to them! They answered any question I had and made me feel very comfortable. Thank you so much!

WYLDETWOTRAV

Jun 29, 2015

Great place to buy a car, great salespeople, customer service is accomodating. We recommend this place and especially the sonata as a car to purchase.

Angry Customer

Jun 29, 2015

I only wish there was an option for NO stars. I have been a Hyundai customer ever since I purchased a new 2012 Sonata. I am very upset over the manner in which I was treated recently. I realize that I am one person compared to your millions of customers worldwide. However, I must and will have my voice heard. After a refinance of my 2012 Sonata - which turned out to be a huge mistake, and after several assurances of how Hyundai products maintain their resale value, I attempted to trade it in this past August 2014 at Rosen Hyundai in Algonquin, IL. After being told that there was too much negative equity - a concept which I have never understood in all of the years that I have owned cars because dealerships get more money from their internal financing and sell trade-in vehicles at a profit anyway, I was informed that my only option would be a lease. After initial skepticism since I had never leased a vehicle before, I was told several things that I now believe were complete lies. Some of these concerns were voiced in my customer satisfaction survey after my lease began. However, they certainly merit mentioning again for full declaration of my concerns.First of all, I was told by someone whose name I have forgotten that a lease will boost my credit score. I have since met with a financial adviser who told me that my credit package that ensures against rust, weather conditions, and other hazards that was somewhere around a minimum of $1300.00. I obviously did not have the money for that. So, he told me - with very strong assurances - that he would see if that amount could be rolled into the loan. A very short time later, he returned and said that this could not be done. Fourth and finally regarding the lease itself, please be assured that I do very much appreciate the fact that their providing this new vehicle to me did get me out of a terrible situation with a reprehensible finance company. However, I do not agree with the fact that the entire deal was structured around a single vehicle. Basically, I feel that I should have been given more than one vehicle option. Now, for the greater concern regarding my credit score and recent experience.. This past Friday, May 15th, I went back to Rosen expressing a desire to convert my lease to a purchase. I met with someone named Steve and reiterated everything up to this point. He said that my financial advisor "does not know what she is taking about." He did bring up a valid point that a certain level of credit score is needed for a lease. Furthermore, he said that leasing records less debt on a credit report than a purchase would. These points do sound fair, accurate, and agreeable. However, without even pulling my credit and going to "speak to someone" about the possibility of converting my lease to a purchase, he returned a very short time later and told me three things:1. He said that a lease can be converted to a purchase at anytime.2. He pointed out the negative equity from my trade-in - which I already explained that I was told in no uncertain terms at the time of the lease that the negative equity "completely disappears."3. He said that there was no advantage to converting the lease to a purchase because the purchase would record more debt on my credit report as previously indicated.Well, now I have to pay $11,000.00 to finalize termination of my lease! Thank you very much Rosen Hyundai and Hyundai Corporate!

ja1234

Jun 24, 2015

I would recommend Rosen and especially the salesman Greg Epstein. He did exactly what he said he was going to do and we feel it was a very good deal. He was extremely easy to work with not like some car salesmen. If you go to Rosen I'd check with Greg first, I checked other dealerships and with the first call Greg gave us the best deal we found. This would have been a five star review but the guy that does the paperwork was rude trying to sell us a warranty even though we told him five times we weren't interested. By far Greg was the best salesman I've dealt with in buying cars over the last forty years. Jim A.

LBURY86

Jun 24, 2015

Rosen is amazing in customer service! My family and I have been purchasing/leasing from this location for about 10 years. I'm not sure if I will ever NOT go here!! They are truly great with everything they do. When we sat down to talk numbers on my most recent purchase, they had already dropped the price of the vehicle down almost $4,000. They don't pressure you to buy something you don't want to. They start out by showing you the simplest model of their vehicles, so you don't fall in love with one out of your price range. I would definitely recommend everyone I know to purchase through this location!

Katie

Jun 24, 2015

I have no complaints about my buying experience. I would definitely recommend this place to anyone!

CASEYB0

Jun 23, 2015

I enjoyed and appreciated my experience at Rosen. I love my vehicle. The customer service and sales people were very friendly and helpful. They showed interest in my needs when I was purchasing.

Clashfan1961

Jun 22, 2015

Words cannot describe how ill at ease I was about going to a car dealership to buy a car, but our mechanic told us that the old Chevy was ready for the junkyard. One problem walking into any dealership was issues with credit that could hurt our financing. However, once we walked into Rosen we were made to feel that they were on our side and that they were going to do whatever they had to do to get us the best deal and best car possible. Andrew was our salesman, and I can't say enough about him. He made us feel like we were number one, right at home and greeted with coffee and donuts and he was very personable, witty, and extremely knowledgeable about the vehicles. We test drove a couple of cars and ended with a 2013 Elantra. Business manager Rick made us a beautiful deal. To conclude, we walked out of Rosen in the afternoon with a great weight off our backs and a great car-buying experience behind us.

DEREK3149

Jun 21, 2015

I have dealt with six other Hyundai dealers from service to buying and Rosen is the best. From the service department to the sales was top notch for me. I was sent to Rosen from someone that purchased a vehicle as well and was satisfied. I made a good friend from Rosen they treat you like a person and not a walking dollar. The only thing I was unsatisfied with was the paint protection service Rosen did. I was told it would have no swirl marks and the paint would be protected from environmental debris. I have swirl marks all over my car it looks bad. So be careful with that but overall Rosen will be the only dealer I'll use and I recommend them.

LHollander

Jun 18, 2015

My husband bought a brand new Hyundai Accent last year at Rosen in Algonquin. He absolutely loves his car. We loved the whole experience. I was in need of a new car and wanted to find a used Hyundai veloster. We went to the Rosen dealership again because of my husbands experience. We were welcomed with open arms from Al. He was so helpful and took such great care of us. He then led us to Jed who took care of the financing. He worked his magic to get us a great price and a great percentage rate. We could not be any happier. We will always shop with Hyundai Rosen. They will be the only place we get cars from.

Paul A Davis

Jun 16, 2015

We had a fantastic experience buying a new vehicle at Rosen Hyundai! Our salesman was Jon Muehl and he really went the extra mile to make sure we got everything we were looking for (and more)! Jed Settles was our finance manager and he was awesome! I would recommend Jon and Rosen Hyundai to anyone looking to purchase a new vehicle!

Daniel Wells

Jun 13, 2015

Just bought a 2011 Sonata. Great experience. Thank you Andrew and Rick!

RHOPACE

Jun 11, 2015

Jon Muehl is the best salesperson I have ever encountered! I went through Edmunds and he offered me the lowest price from the beginning, in writing, and the numbers did not change once I got to the dealership! He was not pushy in any way. Buying this car was actually pleasant. I never thought I would be able to say that about buying a car! It has always been such a headache. FYI, I have been wanting to buy an Elantra since the 2014's were first introduced. I didn't because I didn't care for any of the salespersons or dealerships that I dealt with. So it took me 2 years to find the right guy to earn my business. I will confidently send anyone that I know to Rosen, but specifically to Jon. I really can't say enough about him and my positive experience because of him!

MILLYRUIZ

Jun 10, 2015

Great Team, they work together and make everything right the first time around! Ask for Brian Acosta, he's the man and make sure the finances are handled by Jed Settles.

Katie

Jun 10, 2015

Al was one of the best car salesmen I have dealt with. I would recommend him to anyone I know looking for a vehicle.

DJTREACY130

Jun 9, 2015

I had visited several other dealerships before driving 30 minutes away to check out cars at Rosen but in retrospect thank God I did. Mike Becker was my sales rep there and he made car shopping easy with his honesty and straightforward character. Overall experiences and protocol of car buying was a successful and convenient process.

DANIELDPEARCE42

Jun 9, 2015

I had a great experience at Rosun Hyundai. The salesman was fair and straightforward with everything, and I was met with a quality car-buying experience.

DAN71644

Jun 4, 2015

The salespeople were freindly,fair,and explained the operation of the vehical and accessories. The salesman delivered the car to our home and set up the bluetooth.The service was great.

KRISSY10000001

Jun 4, 2015

Had great experience buying my Elantra. It had been 14 years since i purchased a new vehicle. The staff was wonderful, and you couldn't beat the price!

LISA0

May 30, 2015

Al Jordan and Jed Settles were the 2 main people I worked with and I could not have asked for a better car buying experience. I will return, without hesitation when I am looking to buy again. I will encourage anybody I come across looking for a used vehicle to go see them.

PSTaylor

May 28, 2015

We have never had such a smooth and positive experience buying a car. It was our first time buying a Hyundai and we were very impressed. Everyone we worked with was professional and extremely nice. They found us a car that fit our budget and our overall needs and we couldn't be happier.

CubsFansThisistheyear!

May 8, 2015

My husband and I couldn't be more thrilled with our Pre-owned purchase from Andrew at Rosen. Having researched our prospective purchase for weeks, we knew going in that if we it didn't work out, then we'd move onto the next. However from the moment we walked in and met Andrew, until Driving off of the lot, was the most comfortable experience ever! (and I was pretty nervous and unsure of what we would be walking into from my past experiences with Other Dealerships). Before we came in, we spoke to Andrew on the phone where he kindly asked that we let Rosen do their magic in finding the loan we had been looking for. I was so skeptical that I STILL tried to do it on my own before going in. Not believing that any Dealership could possibly have a simple, friendly experience. With Rosen, I personally felt like we had people on our side to make sure we got the loan we were looking for with the options we needed. Like we had friends looking out for us. There was no haggling needed. The price was perfect and the genuine, kind service was more than exceptional. We didn't feel Any pressure at any moment in the day and before I knew it, we were on our way home with our new Family Vehicle! Rosen Hyundai is our ONLY choice for our future car buying needs. Thanks Guys! You ARE the best! :)

Kim H.

Apr 27, 2015

I drove down to Algonquin from Milwaukee. It was a long drive but well worth it. I would like to thank David Gonzalez (Salesman) and Adrian (Sales Manager) at Rosen for a great car buying experience. I don't know anyone who likes to deal with salesmen at a dealership. David was not a "typical" salesmen. He was very nice and extremely patient. I felt that he and Adrian did their best to give me a fair deal. Thank you! I will definitely consider this dealership for my next purchase.Kim H.

Mustangguy

Apr 15, 2015

This service department will waste your time by telling you one thing and doing another. They do not care how much of an inconvenience they cause you. Take your car to another dealership if you want it done right.

New Driver

Apr 6, 2015

I went to Rosen Hyundai to buy a Sonata Sport and was greeted by Mike Becker. First thing Mike asked me was what brought me in today? I told him I am in the market to buy a new car and was looking at the Sonata as one of my options. After a few test drives and asking all my questions, We found the perfect fit for me! Mike made me feel very comfortable and eased the anxiety of buying a car. At no point did I feel that Mike wasn't looking out for my best interest. Though I didn't buy the Sonata because of personal choice- ( I actually bought a fusion, because I preferred how it drove)---I would still highly recommend Mike Becker and Rosen Hyundai! I hope that all dealers were like you guys! Worth the drive coming from the north side of Chicago!!!!!

Ron S.

Mar 31, 2015

I have purchased many vehicles in the past, and would have to say this was the most pleasant experience I have ever had. Jared was awesome! From prompt email replies, to having the vehicle ready for our test drive all the way down to explaining every detail about the new Santa Fe to us. Everyone that we encountered at Rosen Hyundai was very courteous including Rick who handled our financing.Jared, thanks for making this car buying experience awesome!!! I highly recommend anyone looking to purchase a Hyundai to go see Jared at Rosen.Did I mention Hyundai Motors produces a great product? This is our 6th Hyundai purchase over the past 25 years and our 2005 Santa Fe is going strong with over 208K miles.

julie

Feb 24, 2015

I meant to write a review both times but I never got around to it. Car shopping came up in conversation today and of course I recommended my friend speak to Jared at Rosen! He made the first time car buying experience so easy. He was very friendly and patient with us. He was also super knowledgeable and made the whole experience a great one!

Leon

Feb 4, 2015

It was a little slow at first but not the sellers fault.. they seller amd the finacial guys was very friendly! !

David K.

Nov 21, 2014

I usually have a hard time giving 5 stars to anything, because it just seems unrealistic, but I did not have a choice on this review. The day I went in, the dealership was shorthanded, and it was busy. Andrew initially helped me, but was working with 2 other buyers in different stages of the buying process. Regardless, every salesman who passed by during the times Andrew was busy, were genuine and apologetic. The wait didn't bother me anyway. Andrew, my salesman, was phenomenal - a very pleasant guy who is willing to help. The deal went very smoothly, and I felt like I got a good deal. After we agreed on a price, but before the paperwork was signed, I noticed a crack in the upper left corner of the windshield. I mentioned it to Andrew, and he and his manager told me that they would replace the windshield for no additional cost - which they did about a week and a half later. No hassles whatsoever. This has been my best car buying experience by far. If I had one gripe, it would be the closing process where the finance manager tried to push every available option and warranty, that I told him up front that I did not want. I know, it's his job, so I just let him go, and I still didn't take any option or warranty. Whatever. Overall, that does not tarnish my opinion of the dealership. Rosen Hyundai is great!

joe.kelly.52

Nov 19, 2014

My fiance and I were in the market for a new vehicle when just by chance we happened to drive into Rosen Hyundai on a Sunday afternoon. Seeing exactly what we were looking for i contacted Rosen via the internet and was quickly replied back to on Monday by Al Jordan. We made an appointment to go in later that evening to look and test drive a 2014 certified Hyundai Tucson and needless to say we quickly fell in love with it. From the color to the features we found it to be the perfect choice although the price tag was close to our top end it made us slightly nervous... would they be willing to work with us on the price we thought? Would we get top dollar for our trade in? Would they fight to get us at the car payment we want with the bank? The answer to all these questions and more was YES!!! We received top dollar for our trade in and with Al's relentless pursuit to provide the best service possible he and the sales manager Adrian Salihu worked with the bank to get us exactly the car payment we were looking for. It' no surprise when i read this dealerships reviews and talked to people who have bought from them that there are nothing but great things to be said. I will definitely return when it comes time to purchase another vehicle and have told anyone looking to get a quality vehicle at a fair price without the games then look no further then Rosen Hyundai.

Michael Pace

Nov 5, 2014

Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. Service department was straight forward with there inspection. Identified items that need to be replaced. Left it up to us to decide. No pressure at all. Makes us feel confident that we found a great local dealer to service our vehicle.

rosenraff

Nov 3, 2014

What a special time and complete experience I had in purchasing my new vehicle. Scott, you should be pleased with your entire staff. Jared, thank you very much for the patience and attention to detail. Jim and Dominick, thank you for allowing me the test drives to make sure I had time to decide between Genesis and Equus. Both outstanding vehicles and ultimately decided on the Equus, a remarkable car.Thank you to all, especially for having much of my paperwork signature ready! I will be recommending all!

Marie Butson

Jul 26, 2014

We worked with Jason on getting a used Subaru Outback, or rather he worked with us. He answered each (of my many) questions about the car and how we could go about getting it in a timely manner. I felt we were given good deal on our trade-in and getting an affordable and very nice used vehicle.My requests such as detailing the interior and fixing an area on the side panel were met without question and I picked it up today. Jason was also straightforward about what the dealership could and couldnt do, which set up reasonable expectations all involved.

CarolAHahn

May 12, 2014

I just purchased my third Hyundai Tucson this past Saturday (5/10/14). I go to Rosen each time for two reasons, the absolutely fantastic (recall-free) cars and the people. Funny, low key, helpful, empathetic, sympathetic, knowledgeable, caring, dedicated, selfless, and NOT PUSHY. The list of positives goes on... They are the real deal. It's like purchasing a car from a family member (on second thought, better). And it isn't a fluke - everyone there is like that. Not a grumpy one in the bunch! If your salesman happens to have a day off, there are several people volunteering to "pop" into the conversation and help. I'd like to especially send a shout out to Ian Turner, my Salesman. I know he hasn't been there that long, but if the way he treated me is any indication, he has a great future with Hyundai. He was so courteous through the selection process, had all the information/paperwork ready when I arrived to purchase the vehicle, and had given me a list of what items to bring so we could get things done quickly. I was late because I volunteer at an animal shelter and we received a 2-day old litter of kittens at the last minute, but Ian was willing to stay there late on a Saturday to accommodate me. Then the sweet man spent well over an hour in the car with me going over each feature, doing it all after his work day was complete, ON A SATURDAY NIGHT. We made a verbal appointment to get together next week just to work on the Navigation questions, because I just felt too bad keeping him any longer. He has impeccable manners, incredible follow-up, and the fact that he kept me abreast of the situation every step of the way made it all a stress-free, enjoyable experience. Which is how a person should feel picking up their brand new car... EXCITED!!! The best of it all... NO PRESSURE!!!. EVER!!! FROM ANYONE!!! I also want to give a big THANK YOU to Jed Settles. I had tears in my eyes when I went into the Finance office... FROM LAUGHING. He's so easy-going you just know you can trust him. Keep making great cars, and I'll keep coming back!! Carol Anne Hahn

prdl54

Apr 30, 2014

THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!The people at the Rosen Hyundai dealership in Algonquin are the reason why car dealerships have a terrible reputation. We spent well over $50k on two brand new cars at once. If we had known how we would be treated, we would not have turned to even look at this building full of SCAM ARTISTS! We were promised "bumper to bumper coverage" for 10 years. It was the main selling point for us on the 2 cars we bought. The dealership promised us this plan and said the terms would be mailed to us in a few weeks. BIG RED FLAG! When the terms of the warranty finally arrived, they apparently didn't expect us to read them. There were 6 words on what the plan covered and 3 PAGES on what is excluded: EVERYTHING. The engine, the electric/hybrid system, the body, the interior, NOTHING WAS COVERED! We called the insurance company and they confirmed that almost nothing was under that warranty and were surprised someone had actually told us it was "bumper to bumper." Once confronted, we were told to wait a few more days for them to gather the paperwork from the insurance company outlining the policy, not knowing we had called already trying to cancel directly. By some coincidence, those few days we were asked to wait were also the end of the month... ALL THEY CARE ABOUT IS THEIR COMMISSION!! The personnel is extremely rude after you've bought the car and have driven us to multiple serious conversations about attempting to return the cars. This has been one of the most frustrating customer experiences we have ever dealt with. Buying a house was nothing compared to the CONS they attempted at this dealership. We were fooled by the good reviews and decent deal but once the sale was finalized, they attempted to pull any dollar they could out of us! We are in the midst of the cancellation process and are considering bringing lawyers into this. PLEASE DO NOT MAKE THE SAME MISTAKE! Go to a different dealership, it's only a Hyundai, or DO NOT EVEN LISTEN TO THEIR WARRANTY AND PACKAGE OFFERS! HUGE SCAM!

"Pam54/Pam88 Honda Fans"

Apr 19, 2014

My daughter and I purchased a used vehicle from Fletcher Jones Honda. We were greeted by Leon, one of the managers at this establishment. He has excellent customer services skills. He has a great personality, professional, and displays down to earth people skills. In other words, he's very respectful and can make you feel like you have known him for years. Leon introduced my daughter and I to Audrey, who is a great salesperson, professional and great customer services skills. She took us upstairs to show a few cars. Audrey answered all of our questions and let us take a couple cars for a test drive. She explained the spec's of the car. Then she sat in the back, didn't try and distract us, let us drive, relax and inspect the cars. No rushing here! Very patient and confident young lady. She's great! Both of these individuals made our buying experience one of the best we had encountered. I look forward to buying another vehicle from them in the near future. Again, we would like to thank, Leon, Audrey, and Fletcher Jones Honda.

Theguy123456

Mar 23, 2014

Set up an appointment for a standard oil change for this last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. Then, for the next hour and forty five minutes, they left me sitting in the waiting room without any update. By the time they finally brought it back, I was assuming they had wrecked it while putting it through the car wash. Simply ridiculous. If you can't do an oil change, why would anyone trust you with a real service project?

jcmarkus

Mar 14, 2014

Purchased a 2009 Hyundai Sonata. Excellent professionalism and efficiency at this dealership. We got a good car at a good price, and the customer service provided by Jason was great.

RosenCustomer314

Feb 25, 2014

I was greeted by Dominick upon entering the showroom and Dominick introduced me to Mark Rus. Mark was friendly, informative, and quickly arranged a test drive of a Santa Fe. During the test drive he offered to extend the drive, which was not necessary. We discussed the differences in prices for 2013 and 2014 models, as well as the different equipment packages for the 2014s. I chose a 2014 GLS AWD with the Technology package. I changed my mind on color twice while in the showroom and Mark told me they would try to locate a vehicle and give me a call by Friday (2 days.) Mark called on Friday to tell me they had not located a vehicle in black and they were still working on it. I changed my color choice again (back to the original Iron Frost) and Mark called me on Saturday afternoon to say the car was at Rosen and would be ready for delivery that afternoon. During the delivery process they offered the standard protection packages (I declined them all) but were not pushy in the process. We had to wait about an hour to see the finance guy, because they were delivering several cars at the end of the day on Saturday. We were given access to the car and the opportunity to ask questions and simply get used to the new vehicle. Our finance person (I forget his name and it is not listed in the choices) was thorough and since I was financing through my bank, he offered several different options to get my finance business. He offered at least 3 different options, but he did it professionally and without pressure. When he realized I was sticking with my financing option, we moved on. The entire process for paperwork, etc was about 20 minutes or so. We were the last to leave the showroom (after closing hours), got our vehicle and left.My only quibble with the process was although I asked for carpeted floor mats as the only accessory, the vehicle came with a tow hitch, cargo net, cargo tray, cargo cover, and no floor mats all of which Rosen charged me for. I wish that had been explained up front and/or I had been given the option to decline the accessories. As it turns out the cargo cover is something I will use.Overall, an excellent experience. From walking into the showroom to delivery took 4 days, but total time spent in the dealership was about 3 hours. I would recommend Rosen Hyundai and Mark Rus for your next purchase. I will be having my Santa Fe serviced at Rosen (was a previous service customer with my Genesis Coupe) and Rosen will be my first stop for my next Hyundai as well!!

defofawesome

Feb 25, 2014

Mark Rus made my experience at buying a new vehicle very pleasant. I would most definitely suggest using him when it comes to purchasing a new or used vehicle. Sometimes, making an investment such as purchasing a new vehicle can be a bit of a headache but Mark's professionalism and willingness to listen to what I wanted made things that much easier....

robbob11

Feb 4, 2014

I wish I could give ZERO stars, yet, I'll chalk up this 1 star I have to give the Rosen Team for at least remembering my name. Here's a LONG story made a short as possible.They offered me an approval (at least they claim they had one) on a new 2014, fully loaded, Santa Fe Sport Turbo. I had an issue with the credit, yet, had a co-signer with PERFECT credit. They wanted an EXORBITANT down payment, and they said they'd cap it at $575 monthly. They didn't... they wanted over $600 and more of a down payment, at a $22% rate... CRAZY! All due to an investment property that I own, they claimed was in FORECLOSURE... which it ISN'T.Then, they said that they would locate the car I wanted. Guess what? THEY DIDN'T. They tried to push the one and only package in the Santa Fe Sport I wanted on me from their stock... Which wasn't ever close to the vehicle I wanted. Never made an attempt to even get the car of my choice... You know... The one they wanted to charge me 22% for??!!They told me that when I explained to them that other dealerships could locate the EXACT car I'm looking for... They said that those dealerships were LIARS... And, only wanted my money... Ah, hello POT, it's the KETTLE!And, to bring this story to an end. I found a dealership that approved my car loan at 4.8%, (YEP, 4.1%)... with way LESS of a down payment, and a monthly payment of almost a $150 LESS as well! Not only that., I bought the car from the new dealership the night THEY were expecting me at Rosen to enter their Juice Loan Program. Best part... I didn't go home with my car that night from the new dealership, as they were driving it back to their dealership that night from 500 miles away to be inspected. And, instead of my having to drive out there almost an hour away again that following day... THE DEALERSHIP DROPPED IT OFF AT MY HOUSE BEFORE 10 AM THE NEXT DAY!Stay away from Rosen! It's BS at it finest... and, that's all you'll get. Although, they may want to sell you a warranty on the BS they give you! it's a JOKE!!

apapinch

Jan 16, 2014

I'm a current graduate student down in Central Illinois. This past winter break my trusty Saturn died on me after 14 years of wear on tear. So it was time to look for my first big girl purchase and research new cars. Before I beginyou must understand the budget of a college studentlet alone a student in graduate schoolyou're going to expect a decent salaryhowever, it is not what it is expected to be. I spent a whole night research small sedans that would suite my needs as a college student. My first priority was safety of course. Secondly, I wanted a car that would give me excellent gas mileage. I researched the Ford Focus, Honda Civic, Toyota Corolla, and Hyundai Elantra. Ford and Elantra were the two I was debating between. When I was researching the Rosen Hyundai I found an amazing deal online for the Hyundai Elantra. I immediately put my contact information in and was contacted the next morning! Toni was working with me to help me receive the online deal that I had claimed; I went in that day and met with his sales partner Mark. Immediately they were both amazing and were willing to work with me and my budgeting situation since I was in graduate school. Unfortunately, the first day I went in I was only able to talk for a little bit but I had immediate and wonderful service. Over winter break I was working long hours and while I was working Toni was staying connected to me via email, text and phone. He was amazing and was able to answer any question or concern I may have had when I was figuring out my financial situation. The Monday before Christmas I researched more Elantras on the Rosen lot and found my dream car. It had everything I could have ever imagined and more! I again put my contact information in and immediately was given an appointment to test drive it. Mark contacted me before my test drive and had the car ready to go for me. He showed me all of the details that were included and we took it for a test drive. As soon as I was back in the lot, I was sold. I told him my decision was made and I wanted to purchase this car. He contacted everyone that would be in the process of helping me with purchasing my car and we began the paper work. He explained everything very slowly and gave me exact details of different payment plans that would work with my current financial situation. It could not have worked out more smoothly than it did. They took the time to explain everything as well as give me several deals on purchasing my first car, becoming a first time buyer at their dealership, automatic start, and interior and exterior protection! It was incredible how well the entire dealership team worked together to give me the best price and experience for purchasing my first car. I believe Mr. Brandt (I could have the name wrong...sorry) worked with me and my mom to explain the financial phases in regards to payments and he was incredible! He talked with us about the financial situation and also gave us an incredible deal and wonderful conversations.I seriously could not have asked for a better experience, and because of them I have an amazing car that is going to last me for years. They have had several people check in with me and my experience with my car and if I needed anything. The whole dealership is amazing and I HIGHLY recommend going there if you want excellent service and an amazing vehicle. Thank you all again for helping me purchase my dream car! It could not have been done without the help of the staff from Rosen Hyundai in Algonquin! Youre truly the best!

gkazlusky

Nov 11, 2013

Bought Hyundai Elantra last Thursday at Rosen. It was our third Rosen Hyundai purchase over the last ten years. We worked with John Hutton who was friendly, informative, yet not pushy. We had almost bought a 2013 Elantra GLS when John told us the deal we could get on a 2013 Elantra Limited. Again, John told us the plusses and minuses and never pushed which we appreciated. We eventually purchased the Elantra Limited and we are sure we will be as satisfied as we have been with our other Rosen purchases.

rodist

Oct 28, 2013

Purchase a 2013 Santa Fe Sport 2.0. My wife and I test drove both a FWD 2.0 and an AWD 2.4 from Rosen Hyundai on a Saturday. We just began to research the Santa Fe Sport, Toyota RAV 4, Honda CRV and a Mazda CX-5. During the next week I visited the various dealerships, test drove and asked each dealer to E-mail me a price for the car including, money factor, residuals and a price for a trade in of a 2012 Honda Pilot. My sales consultant at Hyundai, Dave Schultz, was the only person to e-mail me what I asked for. I had to call the 3 other sales people and ask again for the information I was looking for, not just the monthly payment they sent me. Daves hearing and price for the car was excellent and after 2 more e-mails, we had a final cost worked out which came within our budget. We came back on Thursday to test drive a 2.0 AWD in the exact color and configuration we wanted to purchase. We still had one more car to test drive and felt no pressure from Dave to close the deal that night. Dave is a professional. He respected my time and better yet respected my wifes decision to drive the other three choices before making her decision. We purchased the car that Friday. In car sales reality, waiting 6 days between a test drive and a purchase is a long time. Dave was patient, followed up only one time and best yet, listened and understood our time constraints and need to do proper research.I went into the dealership on Daves day off and had the pleasure to work with the Sales manager Dominick Logan. I ask if he could clean up the car my wife wanted to test drive later that day and also had him do an appraisal on the Pilot. Upon our return the car was spotless, parked right in front ready for a test drive. They let us test drive the car without a sales person present which really solidified our decision to purchase the Santa Fe Sport. We were able to drive our neighbor roads and discover how compliant the Santa Fes ride is compared to the other 3 choices.We closed the deal on Friday at 4:00 taking a whole 10 minutes to sign the docs. Yaseen Ali of the finance department was outstanding. Dave delivered the SUV to my wife, educating her on all the new features, setting up her Bluetooth and answering any questions she had while being patient, professional and just a great guy to do business with.Rosen Hyundai, Dave Shultz, Dominick Logan and Yaseen Ali all provided a very relaxed, no pressure, enjoyable sales experience.

Phil H.

Oct 6, 2013

Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the staff was courteous and knowledgeable. The price for my new vehicle and the value for my trade-in were just what I wanted and they matched the pre-approved loan that I came in with so I was on my way out the door with the keys to my new car in no time. Very good experience and I will come back again.

Philtration62

Oct 5, 2013

Bought my 2nd Hyundai in 4 years from Rosen today.The salesman (Allen Manning) was great and there was no pressure or sales pitch.Everyone on the staff was courteous and knowledgeable.The price for my new vehicle and the value for my trade-in were just what I wanted and they matched the pre-approved loan that I came in with so I was on my way out the door with the keys to my new car in no time.Very good experience and I will come back again.

MakiStre

Aug 2, 2013

I found a Scion Tc Online recently located at this dealership. I was in the final steps of buying it and was basically heading out to get it and it sold right before i got there. BUMMER!! Even though i did not get the car i wanted the experience was great. Everything went smooth and i would recommend this dealership.

KarenCastillo

Jul 24, 2013

DO NOT EVEN WALK IN THE DOOR of ROSEN HYUNDAI! I have purchased a few cars over the years, and have NEVER had worse service than this place. I came in near closing time and they had me put down a $100 refundable deposit to hold the car until the next day. The car I wanted has been selling out (I've been researching cars for 5 months and know they have been on a wait list etc, otherwise I would not have paid a deposit). The salesman was great, not pushy and very friendly. The deal seemed to be going good, until I walked into the finance department. The guy was as sleazy as they come. He was rushing thru paperwork and trying to get me to sign off on papers. I asked "What is the % rate, we have not even discussed interest rates" he said "12.9%" (the SUCKER RATE) I was like, xxxx no.That would have been a payment of$470 a month for 72 months. I am not paying that. He showed me my "trans union credit report" that read that my credit was supposedly in the mid 500's. Little did they know I had all of my credit reports run the week prior, and my trans union credit was really in the mid 600's. As I was standing up and walking out, he scurried and said he would try to get it lower. I told him I was not going to pay more than 6% interest. He came back with 11.9%. I told my dad to get up and that we were leaving. The finance guy told me that if I waited he would try to get it lower. In the end, the lowest he could scurry to get was 9%, but because it was that low, he had to use some "DEALER COUPONS" or something, and I would have to purchase a remote starter, GAP INSURANCE, and some other items after market.... in order to keep my interest rate low. Now, I asked him - "What the xxxx does me buying a remote starter or your GAP insurance have to do with my INTEREST RATE?" He said that if my rate was that low, (9%) his dealer has to pay over $1,000 in fees to get it that low. TOTAL BULL$%^&. Oh, they also were not going to give me the recent college grad rebate because my "credit was so low". We walked out. I ended up calling GERALD HYUNDAI in North Aurora (20 miles out of my way) and having them run my credit. I had chatted with Frank L there a few times over texts and over the phone. I literally told him I wanted the car, NO EXTRAS, no dealer added pinstripes, no GAP insurance, and that I wasn't going to pay more than 6% interest. I told him that I had somewhere to be at 6:30pm and that I wanted to literally come in, drive that car, read and sign papers and leave. It was literally the best car buying experience ever. I was able to do just that. I was at Gerald Hyundai for about 1.5 hours. Basically just chatting while they wrote up the paperwork, and I drove the car. Also, my interest rate on THEIR trans union had my interest in the 600's!!!!! In the end, my payment is only $340 for 72 months! My interest rate is where I wanted and I have the car I wanted without any extra crap on it! I got the college rebate, the loyalty rebate, and PAID $1,000 UNDER INVOICE for the car!!!! Here are my questions for you to think about:How is it that two different dealers ran my credit and they were WAY different?When will I get my deposit refund back from Rosen?How could the original interest rate be 12.9% but then within minutes of me walking out he was able to drop it down to 8.9%?Rosen Hyundai should be ashamed of themselves.Please, DO NOT SHOP AT ROSEN. Do your research and DO NOT SETTLE FOR having to buy a car with extras you don't want or need, (dealer add ons just jack up the price, Rosen had offered to remove them for me)Do not SETTLE for a high interest rate! Don't be afraid to walk out of the finance office, YOU HAVE THE POWER!

jsv433

Jul 2, 2013

I have always believed that the true measure of any business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-owned Santa Fe from Rosen and discovered about a week later that the tires on the vehicle were out of spec in regards to tread depth. When I called Rosen to tell them that the tire pressure monitor light had come on, and another Hyundai dealer had found the tires to be out of spec, I was quickly connected to Dan Ditusa, the used car manager. Dan listened to my problem and politely asked me to bring the vehicle and the old tires in for a look. The front tires had already been replaced (the other dealership had the tread depth at a failing 2/32 on the front) and the rear tires were at the end of their life span. As soon as Dan saw that the tires were, in fact, in bad shape he apologized that that problem had managed to slip through the certification process and agreed to install two new rear tires to match the front, and reimburse me for the cost of the others I had been compelled to buy. Needless to say, I was able to walk out of Rosen's doors feeling just as good as I had when I bought the vehicle, and I honestly had not expected that on the way in that day. I appreciate that Dan stood by the guarantee that Rosen had offered with no questions asked and I would recommend them strongly to anyone who asks me where they should buy their next car. Honest people are hard to find.

Saufley

Jun 28, 2013

We purchased our 2013 Sonata yesterday and our salesperson John Hutton was a true professional. John gave us the time and space to make our decision and there was no hard sell or pressure to buy, which was greatly appreciated by my wife and I. After arriving home I also had the pleasure to speak on the telephone with Scott Levy, General Manager about our experience. My wife and I know that we will also be well taken care of by the Service Department, as we have worked with Kyle Monteith before and he is the best! This was our second car purchased from Rosen and these people really care about their customers. Thank you Rosen Hyundai of Algonquin.

jordanjkasper

Jun 26, 2013

Mark was GREAT! He and my wife negotiated over the phone (the car was a surprise), and then when we got to the dealership the offer only improved. He was wonderful to work with, and came through with his commitment, and overachieved. This was our best car purchasing experience, and between my wife and I we've purchased quite a few cars!

buyer

Jun 22, 2013

great dealer greeting and hosting of buying experience. No pressure selling and explained the ware and on the USED car. No hidden defects just to sell the vehicle. Fair price for a fair deal.

Dawnt70

May 6, 2013

I worked with Mark Rus on 3 recent purchases for different family members this year. He goes out of his way to help you and we felt very comfortable working with him. He will get you the best deal he can! The Rosen dealer is great. Everyone there was very friendly and likable. They work fast but explain everything. We now have an Accent, Elantra and Sonata in the same house! Highly recommended!

RickLombardi

Apr 5, 2013

Outstanding service from Mark. He is a people person and listens well to what we wanted. I have purchased many cars and this was my all time best experience. He really is very helpful to close the deal.

britt916

Apr 5, 2013

I had a great experience at this dealership. I have been to Happy Hyundai in Oak Lawn and Family Hyundai in Orland Park, IL and have had horrible experiences. This dealership was so fantastic. Mark Rus was wonderful, he was very nice, not pressuring, and worked with me over the phone. They even stayed late for us because we came from an hour and 15 minutes away. This dealership is the only dealership I will go to in the future because they are NOT a sleazy dealership. Honestly, the smoothest transaction ever . I highly recommend!

rhameetman

Mar 25, 2013

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best.When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals.

Katie619

Mar 12, 2013

I had a very pleasant experience at Rosen Hyundai. Mark was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely friendly, and went the extra mile to help me -- including staying past closing time to help me finish the deal and walk me through the many features of the new car.I would highly recommend Rosen Hyundai. The service was great, the people were nice, and they went above and beyond the call of duty to make sure everything went smoothly.

seegoj

Mar 11, 2013

We found a very nice Sonata and worked out a great deal. There were a couple issues with the car when we test drove it and were told they would be fixed. We made the deal and told them we were going to the bank to pick up a check. When we called after we left the bamk to tell them we were running late they told is someone else was looking at the car. We asked if the service dept. Looked at the car and Sean said they did and the brakes were fine. We called back ro speak to speak to the sales mgr upset because they were showing the car. We asked if we could have it in writing that the brakes were ok and he told us no one had looked at the car because they didnt have mechanics in. Would not ever trust them to sell a reliable car. Wish we had as good of an experience as other reviewers. May have just been our sales man was sleazy.

rosenrosenrosen

Feb 19, 2013

I stopped in to Rosen Hyundai and Al Jordan came out to meet us. Al was a pleasure to meet and work with. He never wavered and found me just what I was looking for. Now I did not come without some financial baggage but the dealership did everything they could and more to get this done for me. I came back with a friend and she was also impressed with Al. Was nice that Al spendt so much time looking for the car for me. Most forget all about you if you don't buy right away.

Stacey

Feb 16, 2013

Thank you SOOO much to Al Jordan at Rosen Hyundai! My Santa Fe is PERFECT!!!! The whole process was so easy and smooth.... And I couldn't be happier with my Santa Fe.....THANK YOU AGAIN!!!

diamondlvr

Jan 21, 2013

I had specific requirements that my used car must have (leather, sunroof, awd or 4wd, and a v6). Ron Merchut found EXACTLY what I was looking for and I couldn't be happier. Dan was also very friendly and made sure I was happy with my purchase.I would recommend Rosen Hyundai of Algonquin to all my family and friends Thanks a bunch,Stephanie

Seema "Hockey Fan"

Jan 21, 2013

Bought a 2011 Hyundai Sonata. Love it! The salesperson, Mike Burden, was very helpful and knowledgeable. He made the car buying experience a pleasure. I highly recommend asking for him the next time you are shopping for a car!

Matt

Jan 14, 2013

We had a nice experience at this Dealership buying a Hyundai Veracruz. I'd suggest you ask for Mike (Last Name Burden, I think) if you go there. He was low pressure, knowledgable, personable, and stayed with us to shoot the breeze and pass the time as we waited for a finance person to be available. If I had a suggestion for this dealership, it would be to revise the system by which finance personnel is assigned to waiting customers. We did wait quite a long time, but in the end the finance guy (Jim) was great.

Windy281

Dec 12, 2012

We have over the last 5 years bought 3 different vehicles form this dealership. 2009 Tuscon a 2011 Santa Fe and a 2011 Sonata Hybrid. All are great vehicles, no issues, service department is very accommodating and have always gone out of their way to make sure we are 100% satisfied. We are definitely sold on Hyundai and this dealership.

BearaRn

Dec 5, 2012

Excellent salesman (Steven V.). You knew he meant every word and genuinely cared about our happiness. Rosen offers a great service package and warranty that can't be beat. To top it all off Hyundai is made in America! Compared to the Ford Fusion; Sonata won hands down!

Kayaker and Biker

Nov 24, 2012

Kudos to Rosen Hyundai. I'm a busy girl with little time to spare and the staff made the experience as painless as possible. The dealership was more than fair in pricing and accommodated all my wants and dreams for a new car. The shop was efficient and clean and attentive. Thank you for making my shopping experience a positive one.

Proud Mom

Nov 9, 2012

I am used to shopping around a lot for the best price for the same product, especially for cars. I found this dealership on the internet. After talking to the salesman, and being honest about what I was looking for and the prices that I had found. He was able to filter out the features that were important to me, and the ones that were not. Then come up with the perfect car for the perfect price. John is a great listener and very helpful.

First time buyer

Nov 5, 2012

I had Scott Levy as my sales man and he made the buying process for me extremely easy. He had wonderful customer service with my parents and myself and I could not have been more pleased with the outcome!

terrysheehan

Oct 31, 2012

I was working with Mark Rus on the internet for a few months. Mark always answered my questions quickly. When I was ready to buy, I went to a few Hyundai dealers to see if I could get a good price on the trade in of my 2010 Sonata.The reason I stopped last at Rosen was the excellent service I received when I had a problem with 2010 Sonata. The service department got me a rental and fixed the problem with no cost to me.So I meet with Mark Rus, we looked at the exact Sonata I wanted. Mark gave to a great deal but his trade-in value was lower than another Hyundai dealer. I showed him my other offer and he went to his sales manager and came back meet that trade in price. I was very happy with the complete deal. Johnny W in finance was great too. as .09% interest is awesome.Mark took a few minutes and helped me set up my phone with blue tooth and off I went a happy camper. Mark Rus is very professional, low key and very helpful. I will recommend Mark Rus and Rosen to all my friends!!!!!!

Zach Manning

Oct 30, 2012

I had no hopes of snagging the deal of a life time, and Al made it happen. Ask for him and you will have an enjoyable experience. After all the crap you hear about bad car buying experiences i was honestly shocked. People will not get jerked around by this dealer. This was my first buying experience and they let me get away with the car of my dreams. Ask for Johny (Financial adviser) he is a really nice guy, funny too. Both great people and i won't forget how they got me an amazing first car. I highly recommend them :)

kelsers007

Oct 18, 2012

This being my first ever car experience I went into the dealer fairly nervous. I had been to a couple of other places; Carmax, Knauz Hyundai, and Patrick Hyundai... really only having a somewhat decent experience with Patricks. After being referred to the Algonquin Rosen by my boyfriend's dad I decided to make the hike there from Mundelein. I walked in and was greeted and at first was thinking I wanted a used car... so they sent me over to the used car area. I should have known, I wanted the perfect car and I wasn't going to find that in a used one. So after test driving I went back over to the new section. Walked around the whole lot with Mark Rus and discussed what I really wanted. He knew the inventory very well and found me exactly what I was looking for, but not before tracking it down at a different location and having it shipped to the Algonquin dealer overnight. We worked out a price I was... somewhat okay with (what 24 year old is okay with spending all of their savings) and I met with Jim in finance who was extremely personable and easy to work with. Being that I don't know much about financing and cars in general he was very patient with me and answered all my questions in terms I could understand. I drove home with a car I could not have expected to be able to afford at this age... but with saving and budgeting throughout high school and college I made it happen and Mark and Jim helped me every step of the way!I would definitely recommend Rosen in Algonquin to anyone!

cheatham41

Sep 25, 2012

We were very pleased with Steven Vlagos, our Sales Consultant, as he was extremely helpful in the selection of our Elantra last week. His patience with us went above his call of duty. He has our recommendation to anyone interested in purchasing a car at Rosen Hyundai of Algonquin. The finance manager Johnny and the gal who explained the car protection plan (Debra) were also very accomdating with us. Hats off to Rosen, Rosen, Rosen!!!!9/21/12Jim and PattiCrystal Lake, IL

sstampfl33

Sep 15, 2012

I arrived at Rosen excited to buy my first new car, only to find out that the representative I had spoken with over the phone had given incorrect information, and the car I was hoping to buy was not actually available. Having driven almost 2 hours to the location, I was less than happy. Mark took responsibility for his company, and did all he could to to make my drive worth it: He not only honored all the things the previous represenative had promised me, but also made sure that the car I got was exactly what I was looking for. I assumed I'd have to wait for a week or 2, but he had it delivered to the location the very next day! And I cannot say enough great things about his approach to customer service - I never felt pressured or uncomfortable, and he gave me tons of information so that I would know what to expect throughout the entire process (which was great, since I'd never been through it before!) Although the experience started out terribly, Mark turned it completely around, and I could not have asked for a better experience than what he gave me!

Scott

Sep 10, 2012

Great service, got me in and out within an hour and spectacular new waiting area. Kudos to Jeff and his service team

ssartell

Aug 16, 2012

I bought my 2007 Sante Fe GLS from Rosen Hyundai in October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: rust proofing, etc. The guy peddling the extended warranty was a smooth operator and we did the foolish thing of purchasing a Hyundai Advantage Wrap service agreement to the tune of $1443. The standard vehicle warranty was 10 years/100,000 miles so between that and the service contract, I thought I'd be covered for just about anything except the usual: tires, batteries, brakes, etc. At about 50,000 miles, my check engine light came on. I took it in today, 8/16/2012 to Rosen Hyundai to get a couple of air bag recall items fixed and to get the check engine light checked out. I figured I would not have to pay anything. Much to my unpleasant surprise, I was informed by the service rep that the cause of the issue is a gas tank vent valve and that was not covered under the warranty....of course. Cost to fix, $350!!! I was absolutely incensed. What the heck did I buy an extended warranty for? I checked my paper work, and of course, there is no mention of what was exactly covered by this "Advantage" warranty. I bought a $1,500 piece of toilet paper. I was also told when I dropped the car off that there would be a $68 diagnostic charge that would be put towards the cost of repair if they did the work. I was so mad about the part not being covered, I called my regular repair shop, and they said that is a common part that fails on Hyundai's and that he was surprised that that was not covered by a service contract. In other works, I've been screwed. When I went to pick up the car, I was handed a bill for $115 for "diagnostic" work! It cost $115 for some jamoke to plug the car into a diagnostic computer to put out the diagnose codes? I am NEVER setting foot in this dealership again. I feel like I've been flim flammed and sold a bill of goods. When new car time comes around, this place will be the last place I will shop for a car if that's how they treat their customers. This is the first time I needed warranty work(or so I thought) on the car, and the part was conveniently not covered. A lady was sitting there waiting for her car and she said the very same thing about their contract as well as a friend. Nothing seems to be covered by these useless contracts that are only money makers for slimy car salesmen. Live and learn.Steve SartellHuntley, IL

michael2

Jul 25, 2012

Kyle is always friendly, professional and courteous, and always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction

southardlois

Jul 21, 2012

I was very pleased with my car buying experience at Rosen. John Hutton was very knowledgeable about the Elantra, answered all my questions and did not use a high pressure buying philosophy, which I greatly appreciated. He was friendly and caring and spent quality time with me, making sure I was satisfied with all aspects of my car buying experience. Dominick Logan did a fine job of making the price of my new Elantra fit my budget. I would highly recommend this dealership!

jebusch

Jul 13, 2012

I came to Rosen Hyundai because parents of a former student were very happy in their dealings with Rosen. On Tuesday, July 11th I grudgingly drove there and ended up at the service building. I whined to the man who met me that I didn't want to waste anyone's time, I just needed to gather info on their vehicles. I had an 18 year old 1994 little, red Cavalier that I had bought new. After 18 years it had become a part of my life, but it was getting old and I knew that eventually I'd have to do something. I also have a 2003 Chevy S 10 and didn't know which vehicle to replace. He led me to the showroom building and intriduced me to Chris and I again whined about my indecision. He very kindly introduced me to John Hutton who was to help me. I soon learned that John is a very skilled, sensitive salesperson who guided me through the purchase of my new silver Elantra. He listened intently as I answered his thoughtful questions about my driving habits and preferences. He then showed me Elantra models, all the while clearly explaining the purposes and benefits of the many features offered. John and Bob Williams and Chris were very understanding each time I cried as sentiment overwhelmed me. John took a picture of me with my "Little Red" and Chris is going to frame it. John will bring it with him when he comes to sync up my garage door opener! Everyone of my friends is in disbelief when they learn that I have traded in "Little Red" and how happy I am with my vert sporty silver Elantra, a.k.a Hi-Ho Silver! These reactions are all testament to the wonderful treatment I received from John Hutton. I am very thankful.

astarck

Jul 10, 2012

I came in to get my car worked on and dealt with Kyle Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with what needed to be done. I have dealt with him before, and he consistently goes the extra mile to ensure the best service is provided. Because of this, I would definitely recommend this dealership to friends, family, coworkers, etc.

Montage

Jun 30, 2012

Kyle Monteith is always friendly and very helpful. It's nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about the customer and their experience at the dealership. He goes above and beyond to help us out every time we come in. I've told a number of people to go there for a car and service. My next door neighbor even bought a car there and takes it in for service. Keep up the great work!!!

eshimi01

Jun 30, 2012

We are from the Milwaukee WI area. The reason we went to Rosen is because we had an unhappy experience with a local Hyundai dealer in our area. We wanted a 2012 Tucson GLS AWD in chai bronze that was not available locally. The dealer required we sign a purchase contract before they would locate the preferred color in IL and requested earnest money. We offered earnest money however refused to sign a purchase agreement without seeing the vehicle. The dealer refused to back down on the required contract. We then searched for an IL Hyundai dealer to locate a Chai Bronze and we received information on Rosen. We emailed and called Rosen and spoke with Jared. He didn't have a chai bronze AWD however could obtain the vehiclewith $100 earnest money down. The same day Jared called us back and confirmed he located the vehicle and had it on his lot for us to see and purchase Saturday. Jared was super friendly, helpful,and even went out of his way to activate the bluetooth in our new vehicle. Everything went very smooth and hassle free with the pricing which we were quite pleased about. Jared and the dealership went out of their way to make us satisfied with our Hyundai purchase after what we went through locally. We even received a few options for free beyond the GLS standard. Very happy!

harlow

Jun 30, 2012

I actually purchased a used car from the Rosen Kia store which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it was in need of repair I explained to Chis Stevens that it would be easier for my wife to bring the vehicle to Rosen Hyundai and that I was concerned that it would be covered by my extended service contract. Chris assured me it would be and made arrangements to have a loaner vehicle ready for my wife when she got there. The whole thing could not have gone any smoother I am very happy and just wanted to say thank you. Thanks againM Hills

bnskopulos

Jun 28, 2012

Kyle was very professinal and knowledgeable. He made my oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again.

othmar

Jun 27, 2012

My husband and I find the service that Kyle Monteith provides to be the best we have ever experienced. He really cares about the customer and we have the utmost confidence in him. We have experienced many other dealerships in the past and none come close to the trust and extraordinary service that Kyle Monteith provides. He is an invaluable asset to this dealership and we look forward to relying upon his help into the future.

caarmstrong

Jun 27, 2012

I have worked with Kyle for several years. He is the main reason why we choose Rosen as our dealership for our cars to be serviced. He always gets me in and out in a timely matter and always keeps me informed on the status of my car. I have told other friends and family about Rosen and the exceptional service you get at this dealership. When their Hyundai car needs to be worked on I tell them to ask for Kyle. He has gone above and beyond his job in my opinion. I would also like to mention that the men who service these cars are amazing in the work that they do and how fast they get the cars serviced. Thank you for all of your hard work.

rfprerost

Jun 26, 2012

Before my wife and I went on vacation to Florida we needed the air conditioning checked. It wasn't as cool as we thought it should be. Kyle said to bring it in and it was checked and attended to. The A/C worked perfectly! Always a pleasure to deal with Kyle! Thank You!

vballcjb

Jun 26, 2012

I always look forward to getting my car serviced when Kyle is my service advisor. He is very helpful and always explains things in detail.

mutchr41

Jun 25, 2012

Kyle always is helpful, polite and cheerful when greeting us. He is helpful and gets service completed in a reasonable amount of time. I would purchase another vehicle from this dealership.

Sally Morrison

Jun 24, 2012

My Tuscon has 90,500 miles on it. I was returning from the city yesterday and coming off the tollway, the engine shut down. Although it started up immediately, I wanted to have it checked out.I called early this morning and Kyle listened to my description of the problem and suggested I bring it in. He greeted my husband and I pleasantly and called up our previous service history. He reassured us that the service team would run diagnostics and would call us to discuss their findings.We inquired about what check up should come at 90,000 and he shared that info with us. After receiving his good news after the service team checked out the car, we said to go ahead with the 90,000 mi ckeck up. When I picked up the car, I was greeted again by Kyle, who proceeded to review the service report with me. Kyle's service, along with the fine quality of workmanship the service department consistently provides are reasons we continue to do business with Rosen. In the next year I hope to purchase another Hyundai; I look forard to doing business with you again.

LBM1120

Jun 24, 2012

I took my car in for service and Kyle helped me. He was Great went over when i needed for my vehicle and why the check engine light was on. I would recommend this dealer just because of the way i was helped by kyle. Keep up the good work

lendolly

Jun 22, 2012

I have a Santa Fe and an Entourage, and have ALL my service done at Rosen. Kyle knows me and my cars, and is always helpful, knowledgeable, and ensures I get the service I've come to expect. I do not hesitate to recommend Rosen Hyundai to anyone who is in the market for a car.

Castetter

Jun 22, 2012

Positive experiences; Kyle is extremely helpful, prompt, friendly; ease of getting work completed has been positive; like receiving feedback from the service managers (Kyle) after work has been completed; would buy other Hyundai at that dealership

mcermak

Jun 22, 2012

Jamie was very professional, empathetic and understanding of the issues we were having with our car. The other service tech (im not sure of his name) was very unprofessional and jamie took the reigns over and solved our issues quickly and professionally. it is a joke that these two people work in the same shop due to the fact that they are polar opposites. The managerial staff needs to look into the people he works with, because jamie cannot plug the sinking ship on his own.

golflover66

Jun 22, 2012

With no appointment, I was greeted by Jamie Edwards, who not only took care of me immediately, but put me in a vehicle while mine was being worked on; he explained in detail the issues with my car. His knowledge, concern for my safety and his ability to make me feel comforted in a time of crisis was not only a sign of compassion, but that he truly was looking out for me. This was also an indication that he genuinely has the customers best interest at heart, we need to have more people like Jamie working for their customers, not just interested in taking their money. Upon picking up my car, he thanked me for my patience, when I was the one that was so thankful. Jamie should be acknowledged for a job well done, and some of the other employees should take note of his professionalism and follow his lead.

ajdobis

Jun 21, 2012

I bought my car new in 2004 and have been coming for service to Rosen ever since. Everyone I've dealt with have been great. Kyle Monteith has gone above and beyond for me on several occasions and treats me like a very valued customer. I guess the best way to describe it is I feel like he has my back and wants me to feel secure with my vehicle. I now work an hour away from the Dealership but still bring my car in there every 3 months for scheduled maintenance. I just couldn't imagine going anywhere else. I look forward to my visits!Thanks, Kyle!

Debbie Huber

Jun 21, 2012

Kyle is an outstanding service advisor, he helped me with all my car problems. He made my experience very enjoyable. He's very knowledgeable with the product and very friendly and courteous.

rmertinat

Jun 16, 2012

John was great,helpful,knowledgable answered all questions we would recommend this dealer and John to anyone it's good to feel comfortable when buying a new car we went back the next day(we forgot our umbrella in the old car) there were a few small marks that were maybe grease he had Xavier come out to clean it and he also was so nice all in all GOOD JOB JOHN!!!!!

Janine0115

Jun 4, 2012

My overall experience at Rosen was great! When I first got to see the car that I was purchasing, there were some scuffs and they were taken care of right away. I felt at ease when talking with Mark, and never felt the uncomfortable pressure that can come with purchasing a new car.

martijo

Jun 1, 2012

Awesome. Our credit waa horrible Dave worked hours to get us a great car. He was in constant contact with us for 2days. Problem after Problem arose but Dave never gave up. He always had a smile on his face and a positive. Attifude. Ae met him upon arrival at the dealershipand were very impressed. He didnt judge us. He worked to deal with our situation. My next car is going to be from Rosen and from Dave because he made that of an impression on me. Thank you Dave...

Oskai

May 16, 2012

This is the third time I've purchased a car from Rosen and was the most enjoyable and easiest experience of them all. Mark was outstanding and helped get my wife and I into a new Tuscon in preparation for our baby in a few months. I had to trade in my beautiful Genesis coupe but he made a painfull experience be tolerable.

Surrey17

May 14, 2012

A friend had mentioned to me to visit Rosen in Algonquin. A friend of his had bought a new car there and was very happy with the service. I had been looking on line at different vehicles and dealers and decided to stop in there to look at a couple of cars. I test drove two and did end up buying a new Veloster. My salesman was Doug (who, unfortunately is retiring this month, but good for him!)The place was busy but as busy as it was, they made the whole process painless! They were efficient and took the time to help you find what you were really looking for without being pushy.If you are looking for a car, the trip to Rosen will be well worth it.(Best wishes on your retirement Doug)

Sammy2012

May 6, 2012

Prior to our visit to Rosen, my wife and I weren't entirely certain whether an Elantra or a Sonata would be the right choice for our needs. Jared was most accomodating by guiding us through the mechanical, performace and safety specs on both cars. After which, we were able to test drive the 2012 Elantra and then a 2013 Sonata GLS. With out hestitation, we determined that the more roomy and powerful Sonata would be our choice. Although Rosen did not have our personally chosen color in their inventory, they were most accomodating in having the exact car relaocted to their dealership within three days. Our buying experience was pressure-free and actually involved Rosen matching an internet price received from another Hyundai dealer. To top it off, our final contract was at a lower interest rate than advertised and also included numerous dealer-installed add-ons that we didn't originally choose to pursue.We would definitely recommend visiting Rosen for your Hyundai purchase and to personally ask to work with Jared Shaw.

RickCornwall

Apr 29, 2012

I was very happy with Josh's willingness to be available throughout the buying process. He was very cooperative with supplying me additional information as I needed it. As I was unsure what options I was interested in at first he was patient with me while I was making my decision. Josh was always pleasant and available through either email or phone. I enjoyed the fact that I didn't feel any pressure to make my selection before I was ready.

Hyundaishopper

Apr 29, 2012

Just completed purchase of a new Sonata. Started with internet pricing search, visited several dealers. Rosen had good inventory on lot, including exact car we were looking for. Came down to match best price from anywhere else, better than most. Mark was very low key and easy to work with, so ask for him.

sheri4260

Apr 24, 2012

This was, by far, the easiest, nicest, most stress-free car buying experience I have ever encountered. Mark was an amazing, kind, and knowledgeable salesman, and Jim made the financing aspect a breeze!

obrwneyedgrlx

Apr 23, 2012

Mark was very helpful in finding the perfect car for my budget. He was very kind and understanding and was able to find me something very quickly. I am very pleased with everyone's help and services.

ncivic73

Apr 18, 2012

If you are looking for good deal, great service and the best salespeople then is time to go to Rosen Hyundai. After searching for my Veloster around and being rejected and ignored from my local Hyundai dealerships I found my Veloster at Rosen Hyundai. From 1st email to delivery Josh made it super easy. Once my car arrived I was contacted by Josh and I taught now problem will hit a fan (I had my bank approval and lots of dealers just simply.. hate it) but I found it differently. Mr. Bob (F&I manager) beat my bank rate and 30 minutes later I left dealership in my new Veloster. Super positive dealership from beginning to end so if you are looking for good deal, good people then please do your self a favor a visit Rosen Hyundai and ask for Josh and Bob..You will be pleased. Thank you guys so much again and again and see you around for free car-wash and service. Keep doing what you doing..

Brad1234

Apr 7, 2012

Stay away from this place, they double charge you the deposit on cars they don't actually have, then when you want a refund they give you the run around. As of this review still trying to get my deposit back.

gbsromek

Apr 3, 2012

Mark was a great salesman! He was very understanding to my needs and concerns regarding my trade-in. My new vehicle was clean and he explained all the options in the new vehicle. Mark is an asset to your company.

dees-rose

Apr 3, 2012

Great experience! Both Bob Hoffman (Sales) and Bob Williams (finance) were very professional and made me feel like I was the only customer in the store. Bob even called me a couple days later just to make sure I didn't have any questions or concerns. I've bought several new cars from different dealers and this by far was the best experience. Will definately recommend them to anyone looking for a new car.

Bill Morefieldt

Apr 1, 2012

Over all a very pleasant experience. Felt we were trated very fairly and ended up with a great deal.We went to several dealers before going there. No comparison!!

cossiboon

Mar 28, 2012

We purchased two cars. Doug and the whole sales team were great! Smooth process and they go the extra mile to make sure you are comfortable and happy. They are clear and honest.

MarcDog27

Mar 26, 2012

Joshua was awesome to deal with. Very friendly, gave me a great price on my Hyundai Sonata 2012. Went out of his way to give me everything I wanted. I was frustrated after going to other Hyundai Dealerships. This far exceeded my other experiences. No nonsense dealing with Rosen Hyundai. Would recommend A+++

trailmut

Mar 24, 2012

Very easy to work with Mark Rus on purchasing a new Hyundai Sonata Hybrid. I felt as though there were now games being played. NO pressure what so ever to purchase "right now". Very easy transaction.

happyodysseydriver

Mar 24, 2012

I went to this dealership looking for an elantra. I had a unique situation that required some extra work with the financing in order to get the deal completed. I was told by my salesman and a sales manager that it could not be done, not by them, but by any dealer. I explained to them that while shopping at other dealers who were aware of my situation, those dealers never expressed concern over getting the deal financed. "Sorry can't get it done". I then left and went to Brilliance Honda in Crystal Lake and worked with John and purchased a new Honda Civic in and out of the dealer in an hour and with competitive financing through Honda Finance. My problem now is that for the last three weeks I get at least three credit denials from banks where Rosen Hyundai attempted to get me financed. I just have trouble understanding why other dealers were so capable when a major dealer like Rosen wasn't. Thanks Rosen for settling any questions I might have had about making the right decision.

hfriedli

Mar 20, 2012

My Hyundai Elantra purchase experience with Rosen Hyundai was easy, fair and timely. Joshua Hastings was very helpful and patient with me throughout the process. I was set on my color selection, which they did not have readily available, but, Joshua came through and delivered my car on the day he said he would. Dominick gave me a fair trade-in value for my old vehicle and the financing & signing process with Bob was simple and took no time at all. Rosen Hyundai has a friendly, no-pressure atmosphere, and the new car buying process was a pleasure. I would recommend Rosen to anyone looking for a new car.

nalgona

Mar 19, 2012

My Dad was assisting me with buying a pre-owned Elantra. We were working with Joe who was very flexible with my needs. They didn't have the color I wanted with a sunroof. They actually went ahead and offered to throw in a sunroof. They expressed their sympathy with not having the vehicle I wanted on the lot. That's when Dan came into play and said they might possibly find the specific car I want if I'd allow their buyer a few days to look around for it. Needless they weren't able to find it but I admire their effort. With my horrible experience at McGraths I'm thinking about taking their offer with putting a sunroof on a different color car then I wanted. I feel better doing business with friendly, honest people that are willing to go the extra mile to make their customers happy. I would recommend this dealership to anyone!

ruthwalker

Mar 12, 2012

I liked everything about this dealership, they were very friendly and no high pressure. I test drove about 4 cars with Mark who was knowledgeable about the product line and pointed out the different features. When I chose the car I liked I got a bottom line price on 2 options, new and used. Since Saturday was very busy, I liked that they let me leave a deposit to hold the car I wanted. They offered to let me take it home for a day if I wanted. I like that Hyundai's pricing is simple, 3 trim levels no options.I came back Monday to complete my transaction. I liked that they came and picked me up for my appointment since I didn't have a vehicle at that time. It took about 1.5 hours all together for them to prepare the paperwork and finish prepping my car.The finance person offered an extended warranty hadn't been mentioned on the first visit but the manager explained to me their reasons. I wasn't happy about getting this info at the end of the process because I hadn't researched and read up on this option and it was new for me. So I spoke to the manager about it. Once I understood I had a few days to make a decision about it, I was satisfied. Don't let this throw you as a consumer, and don't get mad at the finance person like I did. The extended warranty is totally up to you depending on whether you want the convenience of the roadside assistance etc.Buying a new car is a big decision, you are limited only in your time by how much research you want to do. Hyundai and Rosen made things very simple. I haven't used their service, but will do so soon and leave a rating.

semool

Mar 8, 2012

Great experience..... makes buying a new car a pleasure. The staff were very welcoming and friendly. They were not pushy or intimidating. There seemed to be a real team approach on the sales floor. I started the sales process online and finished at the Dealer.

Deeliles

Mar 6, 2012

Working with Jared was absolutely wonderful. He's not your typical pushy salesman, which is very refreshing for a woman shopping for a new car. Although it took some time, Jared and Debrah were able to find the exact color combination we wanted on the 2012 Santa Fe. Costco price was unbeatable and no hidden costs when we came to sign. Definately will recommend Jared to anyone looking to buy a car.

Mark O

Mar 6, 2012

The finance manager was extremely unprofessional, cursing, and slamming papers around in anger, acting extremely full of himself. My used vehicle was defective, and while they did fix one issue, others developed after. Also, they had my old car sold the day that I traded it in, and when I told them I wanted it back, "BOB" said that its too late, and that if my truck were to break in half leaving the dealership, that I would "own both pieces" Please avoid this dealership if at all possible. I cant speak for the new cars, but be extremely careful about the used ones.

Sunnymom9

Mar 4, 2012

Both of these gentlemen helped meet a very big need with kindness, understanding and perfect professionalism. We are a large family on a very tight budget, that only had one very old car that is soon to die.. we desperately needed another vehicle, and both Steve and Jim came through. They took our not so easy situation and found a perfect fit for us both in vehicle and in getting us financed. I highly recommend to anyone looking for a new or used car in the area to go here and see what they can do for you in your situation. Thanks guys!

ryanjames

Feb 26, 2012

So I walked in as was greeted by Frank. He is a salesman. I was in the market for an Hyundai Elantra. So he explained prices and options to me very thoroughly. He was kind, patient and very knowledgeable. So he pulled up the first car which was an Elantra, very basic. Exactly what I wanted. Then I said I wanted a different color. He pulled that car up as well. I decided I was to big for the Elantra and needed something with more space. So I asked him for a Sonata. He pulled that up next. I decided I didn't want this either, or the next car. But i liked the 6thh car he pulled up. He never was annoyed at my indecisiveness, he remained calm and patient with me. I felt bad for using so much of his time, but with in a couple of hours I was driving home a brand new Sonata. I honestly do not know how I got they prices they gave me, it was way under other dealers. It was a great feeling and experience. They have donuts and really good coffee in the showroom. 10 outta 10! Buy from Rosin you will not regret it. FRANK IS THE MAN!

dldaniello

Feb 24, 2012

The overall buying of a car can be a very time consuming, frustrating, and woeful experience. However, my husband and I found Joshua to be very friendly and he was eager to do whatever he could to make us feel comfortable and have an enjoyable experience purchasing a car. I felt the price we paid was fair and we both appreciated his time and professional manner. Tony and Diane

snickers0079p

Feb 22, 2012

Buying a car seemed like it would be a big headache and a hassle dealing with the car sales men acting like vultures, being dishonest, and pushy. However I had probably the best experience a person could have when buying a car. Josh was very informative and helpful with answering questions and helping make an appointment to come look at cars. Mark was very personable, friendly, helpful, and not pushy at all. He answered all my questions I had about the cars I was looking at and I did not feel pressured into buying something I would not be happy with, or felt like I was being pressed to make a decision right then and there. I am very happy that I went to Rosen Hyundai, and would definitely recommend this dealership. Plus, I love my car! Thank you very much!

djmangan

Feb 18, 2012

We feel very fortunate that we had Doug Howison for our salesman. Doug is a person you would like to buy a car from! No pressure, honest, and knows his cars. He took the time to explain all of the features of the sonata and of the warranty that goes with it. We never felt pressured to buy! After we signed all of the purchase papers, he spent a couple more hours making sure we knew everything about our new car. We came home feeling that because of Doug, we had a great car buying experience! We will be glad to recommend Doug and Rosen Hyundai to our friends.

tombr34

Feb 18, 2012

I have to start this with this was a team effort while Jared Shaw was the first step he definitely was the one that put Hyundai on the board for me and really with the help of the Sonata sold me on the car and Hyundai. While he was correct the car sells itself pretty much all the people I dealt with were very astute on their cars at the time I wanted what would later be a very difficult color combination of interior and exterior colors to get. But to Rosen's credit Debra especially tried to land me the exact car I wanted I was contacted by Dominick and kept in the loop on how the search was coming along as well as telling me if you have any concerns let me know and I will take care of it I have to say that is a fact and not just talk Dominick is the real deal . And finally I knew I would have to change the color scheme or be carless for a long time. So when I changed what would be easier to get Debra was very quick to get that car and we were good to go. To shorten this up I received the price I was looking for and all the options I wanted except wind deflector does not go on the sonata limited cars. As for Mark when I picked up car he was super patient and showed me everything on the car how to work it and what all buttons and lights are for. Mark was the closer and a heck of one as well as for Rosen Hyundai class act tremendous team from there managers to service Rosen rocks big time if you want to get a new car no better cars and no better dealership than Rosen I would buy a car from them again and look forward to a long and healthy relationship with a fantastic dealership and a fantastic salesman in Mark Rus thank you Mark and Rosen team.

Psweigert

Feb 17, 2012

Josh was very helpfull and very professional, he realy made things easy. I will be recomending him to others. I felt I received a great price for both the new car but also the trade in and was treated very well. Thank you Josh!!!!!

tgseng

Feb 16, 2012

We got what we wanted and the price was right! Quick and efficient employee's knew there stuff and got it done. They had plenty of options to pick from and the color I wanted ready for me to take home. Thanks Josh and Debra!

fjc

Feb 8, 2012

I bought a new 2012 Santa Fe, on Feb.07, 2012, and was really satisfield with bothDan an Frank I had a great experence working with both Dan Ditusa, Sales Mgr. an Frank Sciarabba, Salesmen, and will recommended them to others and will definitely continue to do so

Tanya962

Feb 7, 2012

I needed to buy a car and had a list of dealers to visit. The first on the list was Rosen Hyundai in Algonquin. After visiting this dealership I did not have to go anywhere else. Though I wanted certain exterior and interior color, certain size of the car and other particular details, they found for me exactly what I was looking for, and withing my price range. As I had to wait until my car will be delivered from the factory, I was offered to use their car meanwhile for free.I got good deal on auto loan from this company, employees were very friendly and helpful. The service was great: no waiting, no hidden fees, all question were answered clearly, a lot of extra services were offered without pushing. I am highly satisfied with my purchase and definitely shall recommend this dealership to my friends.

annettelt56

Feb 3, 2012

We drove 4 hours to pick up a used Volkswgon from Rosen Hyundai online. What a great dealership. All the pop coffe tea and donuts. Cars lined up out of the back lot waiting to get there free customer car wash!! Supernice waiting area with a big screen TV. Dave Schultz was our salesman and he greated us at the door.Their follow up was great, they took really good care of us. I wish Dave and the Rosen dealership was here in Michigan, but I would have no problem driving another 4 hour trip to purchase a car from Dave and this dearship.Did I mention how busy this dealership was? The whole car buying experience...well I just can,t say enough! Thanks Dave!!! Annette and Bill from Kentwood Mich

Forrie1

Jan 31, 2012

I began searching for a new luxury vehicle in December of 2011, being in sales I knew that whatever vehicle I purchased the salesman needed to be not only respectable but knowledgable. I have owned several Infiniti vehicles in the past, so I gave them the first shot at my business with little luck. On a recommendation from a friend, I decided to check out Hyundai's Genesis and Equus. From the second I stepped into Rosen Hyundai I was amazed at the level of attention payed to me. My salesman Jared was very kind from the start and once I told him I was interested in the luxury vehicles, he told me about the new building Rosen was building to further their attention to customers such as myself. After test driving both vehicles I wanted to inquire about Jared walked me through the benefits of both cars. The Equus's added service maintenance program and Rosen's devotion to ensure Equus customers are taken care of to the full extent really impressed me. Jared was pressure free and never twisted my arm when it came to negotiating. Once we agreed on a price, Jared kindly offered to deliver the vehicle to my house and go over the paperwork with me. It made the sales process so easy, Jared went over the required paperwork and documents (usually the most frustrating and time consuming part) and then proceeded to go over the vehicle with me. While delivering the vehicle we noticed a small scuff, which Jared was very willing to take the car to a professional body shop for me free of cost. Overall I had a top notch experience, even better than how I was treated at Infiniti as a "repeat customer". If you are looking for a luxury vehicle, do not overlook Rosen Hyundai!! Thanks again to Jared for his help with the vehicle, and I look forward to seeing what the new building has to offer!!

suebill

Jan 30, 2012

I love the look of the cars and their reputation. This dealership went out of their way to make a good deal for me. I was not pressured to buy anything but all options were explained to me.

Dan Hahn

Jan 29, 2012

I knew I wanted a new Hyundai Veloster but didn'tt know what color I liked. I visited the Rosen Hyundai in Algonquin because they had the vitamin C color (orange) Veloster) . I loved the color but their car didn't have a sunroof which is what I wanted. I met Joshua Hastings In the process and knew his guy meant business. He was really friendly and helpful. He seemed very trustworthy and knowledgable as well. Joshua followed up with me without being pushy or annoying. I am always hesitant about car dealers and thought Joshua was going to let me down like the other dealership did. He came through with flying colors. He even came in on his day off to get the deal signed and delivered. Josh Hastings is a very likable guy and would definitely buy another car off him. Hats off to Josh and Rosen Hyundai of Algonqun. Thanks for a great car, Dan Hahn

Jcoleman2265

Jan 29, 2012

Awesome! We neeeded a used car within a specific price range, and Dave found the perfect car for us inside our budget.These folks have proved time and time again that customer service is there #1 goal.

very happy hyundai owner

Jan 28, 2012

The dealership was unlike most dealerships in that it's sales reps (especially Joshua) was not a pushy salesman but actually took the time to listen to what car I wanted and needed. He was friendly and most importantly honest throughout the whole process. They worked hard to get me the payments I was looking for and were able to come through. Even filling out the dreaded paperwork wasn't so bad. It went pretty fast and I was thorougly informed about everything I was signing. I would highly recommend this dealership and especially my sales rep Joshua to anyone looking to buy a car.

captain sparro

Jan 18, 2012

Very friendly dealership.Pricing and financing a breeze.No pushy or anxious sales people at ALL.They let you make all the decisions nothing is forced.

schiller

Jan 5, 2012

I bought my first car at rosen 2 years ago from frank and he was great. Came back and traded my car. The attention and price was supper. I will never go anywhere else to buy a car than rosen hyundai and my salesman frank.

hanover 2012

Jan 4, 2012

very satisfied with my new car purchase. my sales person frank was very honest and knowledgeable. Coming in next week for my free oil change. Frank has offered to pick up and deliver car to me. Would recommend Rosen Hyundai and Frank Sciarabba to my many friends

cslater

Dec 21, 2011

I had a great experience, and there were no surprises. Got the quote through email and during the process the price only went down through a rebate for being prior military.

eventura0924

Nov 25, 2011

OUTSTANDING EXPIERENCE AT THIS DEALERSHIP!I am now fifty-four years of age and have been buying new cars for many years.This time around, was the greatest experience ever! My girlfriend (whom the car was for) and I would like to say THANK YOU to Mr. Mark Rus for his unbelievable patience, professionalism, friendliness, knowledge of Hyundai vehicles and products and most important "his non pushy salesman attitude". I truly feel that for the first time I have experienced the ultimate model and example of a car sales person. Hyundai should be proud to have a person like this working for them. As a matter of fact he should be a role model (for Hyundai) and training all salesmen! Never have I had anyone go over a vehicle with such patience. To be honest, it was he that sold this car not so much the car itself. The biggest factor in buying the vehicle was because of his extreme efforts of making us feel like we were his only customer and we meant the world to him. The Rosen experience was great overall and without a doubt, my next vehicle will be purchased through Rosen (can't wait to get me a new car too). Thank you Mark Rus and Rosen!Sincerely,Ed

heller221

Nov 21, 2011

The experience at Rosen was actually enjoyable. I normally dread the experience of shopping for a new car. It was a pleasant surprise working with the Rosen team. Doug was the best. He was easy to talk to and work with and showed us around the car bumper to bumper. He even programmed our phones into the car. I will be sure to recommend the dealer to friends and family for their next purchase. Thank you Doug,Scott,and Dom for your help finding the right car for us.Jim and Caryn Heller

Jo Ann Grigsby

Nov 12, 2011

Joe Crement is great!! We have worked with him before and he has always seemed fair and honest. He makes car buying fun. Thanks Joe.

samfab

Nov 10, 2011

This dealership has a great feeling from the minute you walk in the door. That's the truth having gone to another dealership and being treated terribly by pushy sales and finance people. Everyone at Rosen is friendly, pleasant and genuinely nice. I worked with Mark Rus and he was great at listening to what I was looking for and finding the vehicle I wanted. I did lots of research on line and was interested in the Tucson, in Chai Bronze. They didn't have one but did some searching and found the Tucson I was looking for within the price range I could work with. I also had the pleasure of chatting with other employees (Dominick and Ryan to name a few) who also made this a most pleasant experience. I have already been telling friends if they're looking for a car this is the place to go. Thanks to everyone for being so nice.

mavjanec

Nov 5, 2011

In September 2011 we found ourselves needing another car since one of our older cars got rear-ended and was totalled. Since we already own a Santa Fe we decided to go to the Hyundai dealer we dealt with before which is Rosen in Algonquin, IL. When I, the wife, walked into the dealership alone I was greeted promptly and I told the salesman what I was looking for. They did not treat me as a woman who was just looking. The salesman and I took a few out and test drove them, but they only had one in stock and it was pretty basic. Not what I wanted. After about an hour, the dealership received delivery of new cars and only one was not earmarked for another customer. The one they had that was not earmarked was just what I wanted. Fully loaded Elantra Ltd and the price was not too bad. Everyone at Rosen was very helpful, our salesman was new to Rosen and if he did not know the answer to our questions, he brought someone over to assist. When my husband arrived, we bought the car and are very pleased with it. I have given Rosen a very high rating because they deserve it as you can see in my above statements.

newone2012

Oct 25, 2011

I purchased my new 2012 Sonata from Rosen and let me tell you this is the type of dealership that you can only dream of purchasing a car from. Mark Rus was who I worked with and he was great. He showed me several different trim lines and we test drove the car that I ended up purchasing. He explained the car's features and options very well. I got a great deal on the car and a fair price for my trade-in as well. When I forgot my garage door remote in my trade-in Mark offered to meet up with me to drop it off closer to my house to save me a trip! I would have never expected that kind of service these days! Everyone that I met that day from the sales manager to the finance guy were friendly and answered any questions that I had.I would highly recommend you buy your next Hyundai from Rosen.

irarum

Oct 21, 2011

Hyundai Sonata GLS pack2 Silver/grey: Rosen gave me the best quote over phone. I was busy at work and could not go same day. After almost 10 days I called and asked if they could honour that price and if they have a silver car. Yes for both. I was ready to close the deal same day. SO, I walked in that evening (I called before I started driving to make sure they have silver car again) and was assigned to Dave. Who greeted me well and asked what my quote was. No silver (which they said they had) and gave me a grey one for test drive. When I came back Dave asked me to wait while he finishes with other customer and finds a silver one for me. Diet coke+ 25 mins wait. First thing Dave wants to check is price. He said he can not do that price ,talk to Leena who left for the day and would call next morning. Next day I get an apology e-mail. I was not angry but surprised. If you decide just to pull me to dealership then sell me a car. Don't just waste time. 4 hrs of time, 2 Gallons of gas and disappointment.

tf2679

Oct 9, 2011

After looking at Honda, Toyota, Ford and another Hyundai dealer, I decided to check out Rosen Hyundai which was fairly close to home. I was interested in getting a new car to replace an 10 year old Hyundai and was looking for a good economical car to drive locally. I wasn't committed to any make, so I asked to drive both an Elantra and a Sonota to compare them. I was pleased to find out that both cars were very nice to drive, and very attractive to the eye and the wallet. However, it was up to my wife to decide, so I had her return for a test drive in both cars, and she really liked the looks and feel of the Elantra. Mark Rus helped make the visits extremely pleasant and put us at ease through the whole process. There was NO pushy sales effort, just a real interest in getting us the car and features that we wanted. With the Elantra model in such high demand, we had to settle on ordering the car we wanted. We were told the wait time may be four to six weeks, but Mark kept us informed and we were happy to find out that one came in less than two weeks later! We got the car we wanted and the trade-in value was just what we asked for. I would recommend Rosen and Mark Rus to any of my friends that are looking for a new car.

shornyak

Sep 23, 2011

Rosen was a great dealer to work with. Mark was always in contact or easy to get a hold of if I had any questions or just wanted to talk about my new car. He is very professional and has a great respect for the customer. I appreciate what Rosen did for me from a finance perspective as well. They did what they could to help me out as a first time buyer to get me the best deal possible. I can't be more happy about my experience with team at Rosen.

sleepysam22

Sep 18, 2011

After a long day of car shopping with my step daughter between Nissan,Ford,Chevrolet and Mazda I suggested she take a look at the Hyundai Sonata before making a final decision. She was convinced she wanted the Nissan Altima but agreed to look at the Sonata. We had a very bad experience with a salesman at Woodfield Nissan and I must say as a result my blood pressure was up and I was prepared to instantly walk if there were any games. Upon entering the dealership they were extremely busy and we were greeted by Jared Shaw (salesman) who was very polite. We requested to see a basic Sonata to simply get a feel for the car. Jared brought up a demo (which was fine) that he told us if we were interested in a Sonata that he could get us a very good price. I am not a fan of a demo as most ( I won't say all) managers etc do not respect the car and treat it like crap. We drove the car and my step daughter instantly fell in love with the Sonata. With knowing the Sonata was the vehicle of her choice Jared explained the options in each model of the Sonata and after reviewing the msrp's and the offer that was on the table with the demo it was clear the demo was a smart choice (demo had 3000 miles). With the price of the Sonata worked out it came time to agree on the trade in. We were tired and I told Jared exactly what I wanted for the trade in and if the request could not be met there would be no deal PERIOD!!!. The trade in was done and my requested price was met. I knew the financing rates for the Sonata and upon going into finance we were met by Robert who is the business manager. Robert was very polite (great sense of humor) and instantly dropped the rate by 2 percent when he saw my step daughters credit score (over 840) and the paperwork was signed and done. I am a huge car buyer and have purchased over 10 new cars in the last 2 years for myself and family. Out of every single purchase I have never received the level of courtesy, respect and not a single ounce of pressure from anyone in the dealership. This is the way to treat people. I highly recommend this Dealership if you are in the market for a new Hyundai or any vehicle. The level of service alone sold me on Hyundai and I personally am a huge Acura fan. Not anymore!!!!

hondo74

Sep 12, 2011

I highly recommend Rosen Hyundai. I recently bought a 2011 Hyundai Sonata Hybrid. I worked with Jason Perilli (sp). He is really nice and patient, he knows the product line well and he can answer all of your questions. Jason has many years in the automotive business and it shows.I researched this car and knew what I wanted and how much it cost. I had talked to many dealers on the internet before going to Rosen. Many of the other dealers did not want to move their units. On the other hand Jason and Dominick at Rosen wanted to sell a car and were extremely pleasant to work with. Rosen has a very professional staff!Jason spent a lot of time showing me all the features of the car and even help me set up the Bluetooth. Financing went really quick and without unduly pressure to buy all the add ons. (of course they have to try to sell you the add ons, its part of buying a car)If you want to buy a Hyundai, it is worth your while to visit Rosen and give them a chance to sell you a car. Do you research and go to Rosen. I will bet that you will drive home in a new car. They are that good.

Glenn72

Sep 1, 2011

All people spoken to were knowledgable,friendly and believe in the product they are selling. Service can be a little confusing because it's a busy dealer, but the people serve us in a professional friendly manor. Price seened fair and the paper work was completed in a timely manor. when delivered the car was clean and ready for delivery. This is the second car we have purchased from Rosen and the experience has been good. We would definately recommend Rosen to anyone. We thank Frank and the rest of the staff for a good customer first experience. Thank you

Gene65

Aug 30, 2011

Not pushy nor high pressure sales. Explained how things worked with vehicle. Were supportive of issues raised and seemed to be able to justify why pricing was what it was. Very busy day at dealership but were polite and courteous.

lady65

Aug 25, 2011

Buying a car can be a very daunting experience. However, it was not at Rosen Hyundai. Frank Sciarabba is an outstanding professional. He made my experience a very positive one. He was very attentive, friendly, and answered all of my many questions. It's very difficult today to find someone you can trust, but I certainly did in working with Frank Sciarabba. I would recommend Frank to anyone when looking for a car.

annamarie137

Aug 24, 2011

I've been shopping for a car for the last year. Frank Sciarabba was very knowledgeable and professional. I Purchased the Elantra and Iam very happy. He even offered me my first oil change free! It has been a great experience from beginning to end. I also spoke to Bob Williams about financing and he also was very helpful. I definitely would recommend Rosen and Frank Sciarabba to others.

themightyem

Aug 24, 2011

I highly recommend Rosen Hyundai. My experience was wonderful. I recently bought a 2012 Hyundai Elantra Limited. I worked with Greg Epstein. He was great -- really friendly, knows his stuff and could answer all my questions, and has great sense of humor. I knew what I wanted, but due to the overwhelming popularity of the Elantra, I had to order my car and wait a few weeks. Greg checked in with me frequently,keeping me informed every step of the way. By the time I picked up my car, we were old buddies.When I picked up my car, Greg spent a lot of time showing me all the features of the car and even help me set up the Bluetooth. Setting up financing went really quickly (I can't remember the name of the finance manager but he was really great). I love my Elantra - and Rosen is a great place to buy one!

marc1973

Aug 24, 2011

I found my salesman frank sciarabba went above and beyond my expectations.He was professional and friendly. Out of all the cars i have bought in the past, ihave nevermet a more honest salesman that made buying a car painless.I have used the service department for my first oil change and they were great also. I would reccommend rosen hyundai and frank sciarabba to everone.

jaelee

Aug 23, 2011

It was great experience in the Rosen dealer. They were very friendly and fast on the service. Also they give you great options and deals.

baron33

Aug 23, 2011

Patrick the internet manager was the best. From the first email until we drove off in the car Patrick was gracious and accomidating to all of our needs.He also responded to all of my phone calls and emails in a very timely manner. Patrick also took the time wheeling me around his parking lot in my wheel chair to make sure I was happy with my color choice, he then pulled up multiple cars to make sure I felt comfortable in the car. Patrick also took the time during my test drive to stand behind the car so I could see how the back up camera worked. He took the time to follow up with all of my thousands of questions with honesty and professionalism. This was my first hyundai and it will not be my last. Patrick also was very patient explaining my bluetooth system and my blue link, both of which are great. I will recommend this dealership to anyone who will listen. Patrick made the car buying experience enjoyable which is a rare thing.

stcharlesfamily

Aug 23, 2011

I felt as though I could trust Mark. He tried every angle to get us the car we really wanted. We feel like we received a fair price and are very happy with the whole experience. We will definitely tell our friends about Mark and Rosen's.

Bill Lambe

Aug 22, 2011

My experience with Patrick, the internet manager, was great. He was friendly and attentive answering all my questions with a smile. He followed up on what he told me in a timely and professional manner. It was a great experience and I will be sure to send my friends and have them ask for Patrick everytime. I'm sure they will thank me for it.

ct1725

Aug 22, 2011

I am so happy that I went to Rosen, the sales staff was sooo helpful, my salesperson Jason Emery, dealt with my hundreds of questions and phone calls with ease and was always there for me. The entire Rosen team was extremely friendly I never once got pressured by Jason or the management to buy anything other then what I wanted. So happy with my purchase and the Rosen staff for all their help, I will send all my friends and family thier way with no worries!

llundelius

Aug 13, 2011

I took my Elantra in when it failed emissions testing, and was satisfied with the service. They pointed out that the power steering line was seeping and should be replaced. When I called to make the appointment, I explained that I would need a loaner. The first appointment I could get with a loaner was more than a week away, but I gladly scheduled and waited. Meanwhile I got a nice coupon in the mail that would have saved me some money. Awesome! When I got there for my appointment, there were 4 cars ahead of me. It was 20 minutes before I even talked to a service writer. A little frustrating, this is gonna make me late for work. After waiting a week for the appointment and 20 minutes to talk to the service writer, I mentioned the loaner. He looks shocked and gets up to check a list. Then promptly tells me the loaner program was cancelled! Funny cuz a gentleman 3 cars in front of me left with one! I again told him I made the apt with the understanding that a loaner would be available. He has no explanation and the only suggestion he had was he could call Enterprise and I could rent a car. I was already late for work and frustrated. I left the dealership without the service and was late for work. What a frustrating way to start the day. While I had previously decided that any future work I needed would be done by Rosen, this experience might just change my mind. I wrote a letter to the dealership to complain and they didn't even care enough to respond! Great Customer Service!

aloss24

Aug 12, 2011

Greg is a great man who helped us out alot. He was very Patient and helped us make the best decision possible. Thank you Greg!Anthony Loss

Szafasz76

Jul 1, 2011

My husband and myself went to the dealership just to quickly check out the new Elantra and walked out 5 hours later with a beautiful new top of the line Sonata Limited 2.0t thanks to the excellent service we received from Jasper Cicero. Jasper showed us both the Elantra and Sonata, allowing us to test drive both while explaining features and differences between them. He skillfully answered any questions we had and made sure any concerns we had were addressed immediately. We were at the dealership so long, he also fed us from some groceries he had purchased earlier in the day. He had such a friendly, engaging approach to helping us that we felt completely comfortable in making this purchase. He was also very helpful in getting us a good deal on our trade in a great final price on the car. From beginning to end it was a pleasure working with him.

chicagokp

Jun 29, 2011

Had a great experience with the dealer. We were waiting on a specific option/color package for our Sonata. Gregg kept me well informed of the status for the car and I pestered him almost daily with text messages. He always responded.There were 4 dealerships that were much closer than this one and we chose to drive the hour for them.

tiffanyt

Jun 21, 2011

My husband and I were looking for a used car in the $10,000.00 range and Greg quickly pointed out the ones in our price range and we took the Accent for a ride. Greg was not pushy like a lot of sales people can be. We drove it talked about a few options as far as financing and left the dealership. It was great! We then came back to the dealership the next day, after researching, and bought the vehicle. We were both very pleased with the management and Greg. They treated us very nicely and we didn't feel pressured at all. The only thing that we thought could have been better is the wait to get into the finance office. While we were waiting Greg talked with us and it helped as he is a very nice guy to talk too. Greg and his manager were very patient with us as we discussed the purchase of the vehicle. When we got into the finance office it was very quick and entertaining. We really enjoyed buying our pre-owned car at Rosen. I will be passing Greg's name and the great experience we had at Rosen Hyandai to my family and friends. This was the best experience I have ever had at a car dealership. Great Job Guys!!!

barrympf1

Jun 10, 2011

Mr. Crement took the time to explain all of the many features on my new Genesis V8. Since it is loaded with features, it took him a great deal of time to go through everything. He not only took the time, but had a thorough knowledge of the car and never made my wife or me feel rushed in anyway. He also has a very engaging personality - he is both fun to talk to and funny at the same time. That being said, he is the most knowledgeable sales person I have ever dealt with.As to my new car, it is beautiful, luxurious, extremely fast, and I love it.Hats off to Rosen Hyundai and especially to Joe Crement.Barry Cannizzo

bh1

Jan 14, 2011

My experience at Rosen was nothing short of superb! Very accommodating and friendly staff, especially Chuck Gomez, my salesman. Chuck was knowledgeable, and he made sure that I got the best price possible. Also, Scott, the manager, went out of his way for me, and he's about the most laid-back car guy you'll ever meet! All-in-all, I would highly recommend Rosen for anyone's Hyundai purchase.Bob H.

edcal

Dec 10, 2010

From the first phone call to the signing of the final papers I was treated with respect. I was not made to feel like I was being pressured into a purchase. All my questions were answered in a mater of fact way no double talk here. I told them what I was looking to accomplish in terms of car and how much I wanted to put down and what my payment i was willing to accept. They came up with some options that I felt were fair. Nice people a clean operation. Highly recommend this dealership

neotarrant

Sep 30, 2009

The sales team was great, and the financing person I worked with (Dan) was helpful and did his best to move us out of there while making sure we were comfortable with the paperwork we were signing. Though we went on a Saturday and the dealership was VERY busy (our salesman was working with at least three different people), they made an effort to make sure we were comfortable and felt attended to. My wife had bought her previous car from Rosen and was all for us going back there, and now I see why. I will always go to them first if I'm ever in the market for a Hyundai again. It was a breath of fresh air after having a very disheartening experience at a local dealer in Sycamore.

iambatgirl1027

Mar 21, 2009

After having what seemed like a great experience with Jon - no hassle, fantastic price (the reason I made the 40-mile trip), they were to order my car to come in 2-3 weeks, up to 4-6. Three weeks later, Jason calls me and tells me they can't find my car, and Jon's no longer with them. I ask them to keep looking, and Jason never calls me back after saying he would. He also doesn't return my calls. A week later I finally get in touch with him, and he passes me on to the Sales manager. The sales manager says it's appalling that I have been dealt with that way, and that he'll try to get the car, and he's going to handle me from now on and will call me back the next day.Two weeks pass and I never hear from him. Finally I call Hyundai's corporate headquarters to find about the color I want, they finally patch me through to Tony, the new internet sales manager. After a week, Tony finally says he can order me a car, but it's blue (I wanted purple) with leather (I wanted cloth) and without bluetooth (I wanted bluetooth) for $500 more than my original quote. "Oh the bluetooth, well, I wanted to get you the cheapest car I could..."Completely unhelpful, kept jerking me around on the price - he would say one price on the phone and then e-mail me another (even though I had written down the price so I knew it was wrong) - it was completely outrageous. I finally bought my car NO-HASSLE from Ettleson.

carnivalmatt

Mar 28, 2007

Great dealership, very friendly, and they work with you- not against you. I came to this dealer after being treated poorly at Elgin Hyundai and not only did my girlfriend purchase a new 07 Elantra, I purchased a used 06 Honda Civic from them. I would recommend this dealership to anyone interested in a new or used car.

jmangler

Apr 1, 2005

We must be going to two different Rosen Hyundai dealerships. I bought a 2004 SanteFe in 12/03. I shopped 14 dealers (Phone & Fax) and they gave me the best price. They beat the interest rate on the financing I had lined up.<br><br>This Saturday I'm picking up a new Elantra. Again they gave me the best price from 7 dealers. I call Scott, he tells me the price, it's been the lowest by far on two separate cars. I sign the paper, take the car home. No problems, no hassles, great deal and I'm treated like a friend. If I get treated any differently this Saturday, I will ammend this review.