Quality Chevrolet Escondido reviews

Rosa

May 24, 2016

I took my car in for regular maintenence plus had additional work done. I was very pleased with the way they explain what they had done. And was able to use my COUPON for Extra Savings!!!!!

MVACJRL

Apr 6, 2016

Jim Singer in the Commercial Truck Department ALWAYS takes care of us!!

Donna P.

Apr 5, 2016

Jose Hernandez is an excellent sales rep. He was very attentive to us and knowledgeable about the car we bought. Jose and the whole team at Quality Chevrolet provided us with such superb customer service. We are definitely coming back here again when we purchase another vehicle.

Serena

Dec 13, 2015

Jose was awesome, he made sure i was quicklyIn a rental and he took care of everything my car needed to have done.

Ray

Dec 9, 2015

Prompt and complete service.Juan Valle has always given us the Good service we have come to expect from this dealership

Crystal

Dec 2, 2015

Ben called me as soon as my part came in, got me in the next day and out within 2 hours! Uriel was very polite and didn't hesitate to help me when Ben got a little busy. I swear I never wait for service when I'm there! Sam te shuttle driver is the sweetest person, totally made me feel at ease in the car- no awkwardness whatsoever- which can be weird when asking for a ride to and from the dealership but he was always prompt, and a good driver too!!

Steven

Dec 1, 2015

My experience at Quality Chevrolet has always been great at the service side. This is our first purchase of a vehicle at Quality and it was refreshing, with no pressure. My wife and I were looking to buy a 2016 Volt and had gone to Jimmy Johnson to talk about buying a Volt. The sales personnel were so focused on selling us a 2015 that they wouldn't even offer to let us put an order in for the 2016. We had done our research and knew exactly what we wanted. At the end of that awful experience we went over to Quality Chevrolet to talk to our favorite service writer for our Chevrolet C4500 truck at Quality, Wes Parkhurst, and he introduced us to Paul Brinkman. Paul told us of the wonderful deals on the 2015 but totally understood our wanting the 2016 Volt. We put a deposit on a Volt and waited for our new car to come in. We couldn't be happier with our purchase and the whole experience at Quality. I love the all the services we get at Quality and they have my business for life.

Casey

Dec 1, 2015

My experience at Quality Chevorlet was the best I've had with any dealership before everyone was so welcoming and it was very convenient to buy a vehicle. They took what I told them I wanted and they went out and found it for me. I would definitely buy a car from there again.

Frank

Nov 30, 2015

As always Bill S. (my service advisor) was very helpful and answered all my questions. I'm glad to have him as my advisor.

Jose

Nov 26, 2015

Sales person Guillermo and Vicente were great to deal with. They helped us out with a very fast sale and satisfaction. I will definitely recommend my friend to that team.

Dexter

Nov 21, 2015

My service consultant was Bill Smigiel Jr.. He was very courteous, informative & professional. I was in need of a new "belt tensioner pulley" replacement on my 2000 Corvette. Per my request, Ben Amick ordered it 2 weeks prior the installtion. As Bill wrote the service request, I mentioned there was no need to check my tire pressures because I had done so the day prior. That's when Bill suggested I should could consider a nitrogen fill for my tires and he explained why. I had it done with the service at this time. I'm very pleased that I did. The service was done in a timely manner. I am very pleased with the work performed and the communication with Bill Smigiel Jr. GREAT JOB!!!!

Joe

Nov 20, 2015

The only thing that I wasn't happy about was that my radio station was changed to Hip Hop / Rap. It only required a single tap on the screen to return it to my favorite station, so it wasn't a big deal. What bothered me more is that whomever did it (detailer?) felt comfortable changing it as if he owned the truck. I guess if your going to do this in the future, at least make a note of what station was selected when the vehicle is dropped off. Then, I would have never known.

Daniel

Nov 18, 2015

Great experience with Quality Chevrolet! Every part of the deal went very smoothly. All people that I had interaction with were Professional, courteous, and extremely helpful. They all strive to make my experience with Quality Chevrolet a positive experience.

Kenneth

Nov 17, 2015

Really liked that with no appointment was able to get truck oil change and serviced in a 1.5 hour wait to be ready for a unexpected road trip I need to do, great job by all.

Kathy

Nov 16, 2015

Sales staff was nice and did their job well! The only part I was not pleased about was the estimator for my car, quoting it much lower then I know it was worth a bit more.

Rosa

Nov 15, 2015

Every time I've been at Escondido quality Chevrolet I have received Excellent service as well as customer service . Thank you Juan Valle

Carline

Nov 14, 2015

Everyone was helpful and friendly, Michael, our salesman, really went to work for us and was well informed about the vehicle we purchased. He offered consistent follow up, was persistent and polite. They all met our needs, and were able to get us the deal we wanted in a timely manner. Win-win!! Thank you Quality!

Terry

Oct 26, 2015

I have recently returned to Southern California and needed information on leasing a Chevy Cruze. I was very lucky when Mike Kolonder answered the phone. I was not ready to buy at the time, but Mike treated me with courtesy and respect, answering every question I had. He was very knowledgeable and never made me feel like I was wasting his time. If I decide to purchase a Cruze, I will head straight to Quality Chevrolet and Mike Kolonder!

Satisfied Z06 Owners

Sep 18, 2015

George, the service agent, was tremendous!! He greeted me when I drove up and took care of every detail in a welcoming and professional manner. He is just awesome. Thanks for washing my car while servicing. Your dealership is great! And Paul Brinkman, our sales agent, is highly professional and service oriented!

Doug & Cherie

May 17, 2015

We set out early on a Saturday morning with a plan to look around at what was on the lot and maybe test drive a couple different vehicles particularly a Chevy Cruze or if those were too costly for our budget then perhaps a Sonic. Out other vehicle is a Sonic and it's a great car. When we scanned the lot there was this one red beauty, a Cruze, and the price was fantastic. Then of all the things to happen the very nice (and no pressure) sales rep we started speaking with turned out to be a neighbor so we figured this purchase was meant to be! We absolutely love our new Cruze! Thanks so much, Susan Riley!

Ham

Mar 17, 2015

They seem Egan to have my business , except for the fact that all the price via Internet were not what it seems! Felt with a deal in minisota and there were horrible so my experience so far with cars.com is very unsatisfactory ! Thumbs Down !

Huy

Jun 17, 2014

Lori, was exceptional!!! We chose Quality Chevrolet because of Lori OUTSTANDING customer service. We live in Murrieta and we drove down to Escondido to order/purchase the Stingray from her. She goes above and beyond to help us and kept us informed of the status of our cars.She is awesome!

Jeffrey

Jun 14, 2014

Your staff always provide excellent service! I have my vehicles serviced exclusively at your dealership. My next purchase will definitely be at your dealership. Please let your entire staff know I appreciate how I am treated when I come in. Thanks...Jeff Dunn, Vista, Ca.

Abel

Jun 12, 2014

I went I to do an oil change and the service staff Juan notice a leak from the antifreeze. Every nice and good working person.

Victor

Jun 11, 2014

This was NOT my first experiance purchasing a new vehicle from QUALITY CHEVROLET and once again PAUL BRINKMAN very professional made my purchase process go smooth and easy . I sure will recommend QUALITY CHEVROLET to my family and friends, BUT there is a very important area the dealership needs to improve ASAP. The quality of the auto photos is very poor, it's hard to consetrate on the auto you are interested when you have other cars next to and behind or a construction company in the background. I really suggest changing the photo shoot area. THANX.

Matthew

Jun 4, 2014

Chad was very helpful, he looked up what I needed fixed on the car and made sure the technicians did the work in a timely manner, Chad also went out of his way when my ride's car needed a jump and he jumped the car without hesitation. Thank you Chad. Thank you to the Quality staff for taking care of my car

Steven

Jun 4, 2014

Worked with a experienced and very nice sales associate, final price of car was very acceptable! Sales associate went extra mile to pick up my trade-in from my home!

Karen

Jun 3, 2014

The service at Escondido Chevy is finding the problems with the Aveo so I can drive it for years to come.

Miguel

Jun 3, 2014

Since i bought my truck in 2009, i have taken my truck for all maintenance problems and issues. Personnel at the dealership are very professional and the quality of maintenance is excellent.

Roy

Jun 3, 2014

Susan was great! I knew the exact truck I wanted, and she helped me find it. She was open and honest, and I felt like she had my best interests at heart.

Michael

Jun 3, 2014

I had a great, no hassle sales experience from Lori. She was courteous and professional and answered all the questions that I had. I didn't feel subjected to 'high pressure' sales tactics which I was expecting to experience, instead it was a pleasant process from beginning to end.

John

Jun 2, 2014

The Service Rep kept me informed on what they found and recommended. He gave me and estimated time and it was finished with in that time frame which was greatly appreciated. The cost was much higher however I trust that the work was done correctly

Christopher

Jun 2, 2014

Quick responses but lack of knowledge - didn't get the exact vehicle we wanted even though I gave them a print out with the exact specification that I wanted. In the end it's my fault for not triple checking.

Danielle

May 31, 2014

Maria Espinosa was great!! And mechanics did a great job ..no more weird noises , window washer fluid works like a charm..even radio volume can be turned up and down. I'm much more comfortable driving my daughter in this car now!

Tom

May 26, 2014

Inside of my Corvette had ash in from recent fires .Part failure with so few miles on it dose not speak well for GM

Claudia

May 25, 2014

Bill S. in service got me in the same day I called. They serviced my and washed it in about 60 minutes. I had reward points and was able to use them and it didn't even cost me anything. I all ways get Outstanding service at Quality and I trust Bill to all ways be honest. My thanks to Bill S. in services.

Daniel

May 24, 2014

Thx to the extended warranty, I have a brand new" RADIATOR "...!I was very happy with, the one day job "....!Exceptional Good Work "....!

Doug

May 23, 2014

I can't say enough about the service department, especially to Maria Espinoza, she is one of the primary reason I keep coming back to Quality Chevrolet...don't lose her, she is a great asset to your dealership.

Kenneth

May 23, 2014

Everything was great. This is the second car I have purchased from Quality. Manny Aguirre is awesome, I always deal with my when it comes to negotiating. Jose did great as well.

Jesse

May 22, 2014

Great sales team!! Beyond Happy with the transaction, very patient, accommodating, very well informed personnel and I could go on and on with how satisfied we are with Junior and Mike. I will definetly refer others to Quality and specifically to those two. Kudos to Quality for such a great team and financing! Feel free to use me as a reference :).

Rosa

May 17, 2014

I needed an oil change and was giving an appointment that worked for me. When I got there I was greeted with a smile and got checked in promtly. I felt like I was with and old friend and time went by quickly.Thank you, mr. Ben Amick for taking care of car.Rosa Lopez

Teri

May 16, 2014

This is my 4th vehicle that I have purchased from Quality Chevrolet. Ed Carr has always been my salesman and I will always request him. Everyone there is polite and professional. Natasha and I have worked together on other vehicles I have financed and she has been wonderful and helpful. I recently moved to New Mexico, but when it came time to get I new truck I came back to Quality and Ed Carr, and will keep doing so.

Jerry

May 11, 2014

I arrived about 20 minutes before the service department opened and was greeted by employees arriving. I was told to just use the drop box so I wouldn't have to wait for them to open. Ben, my service advisor called and explained what he would be doing and when my car would be ready. After I arrived to pick my car up he advised my of some other services (free) that are offered and went over all the information about what was serviced and checked out. I was very pleased with the service and will have all of maintenance done at Quality Chevrolet Escondido.

Christopher

May 10, 2014

excellent customer service and i was very pleased with how quick my truck was done it came back running well and very clean

Herbert

May 10, 2014

Really enjoyed working with Koo and Junior. Nice people. I worked in the car business for 40 years and the people at Quality treated me just the way I treated my customers. Would definitely do business there again. Love the Camaro.

Angelica

May 9, 2014

Freindly staff and I was running late Bill was waiting for us after hours he new we needed the vehicle that made it perfect...

Martin

May 8, 2014

I checked in, left to have breakfast - received a call saying my car is ready - picked it up. All good.

Jamie & Molly

May 7, 2014

Ben always does a great job at explaining the scope of work to be done. He explains in detail whats important to take care of immediately and if need be what could be done at a later date. For years now, I continue to drive from Oceanside when I could easily use a closer dealership.

David

May 2, 2014

Lori Rios was great, very different from what I had envisioned for getting a new car. She's a straight shooter and a very warm person. Also, the financing person was MUCH better than the lady at Mossy Nissan in Kearny Mesa, she was the antichrist and he was a good person.

Jennifer

May 2, 2014

The sales associate we worked with was excellent. We told him what we wanted and he did all he could to make it happen and didnt try to pressure us into anything we couldn't afford.

Robert

May 2, 2014

At 24K miles my Camaro that was purchased new from the dealer had excessive oil consumption. The dealer agreed replace the pistons.

John

May 2, 2014

Outstanding new car purchase experience. Sales (Lori) and GM (James) were exceptional. Natasha (Finance) made the paperwork pleasant and she was very efficient. All in All a great dealership with great personnel.

Jeffrey

May 2, 2014

This was the 5th vehicle purchased from Quality starting in 1995. This was the second vehicle purchased through Lori Rios. I came back because of how Lori treated me in 2010, and your service department (and entire staff) really treat me well. Natasha in finance really went the extra mile to help me with financing. I will definitely come back to Quality for my next vehicle because of the excellent customer service, your overall staff excellence, and Lori's ability in helping get the vehicle(s) I wanted to purchase. Thanks to all at Quality.

David

May 1, 2014

We really thought Lori did a great and professional job! She never made us feel pressured and was glad to show a whole lot of different Volts. Very pleasant buying experience!!

Gregory

May 1, 2014

VERY nice dealership! One of the best we've been in. Clean and modern and it smelled good! Felt welcomed and comfortable. Staff VERY professional and friendly. Could feel the genuine sincerity in appreciating us as customers and buyers. Very pleasant experience and painless. Actually enjoyed the car-purchase experience. Very impressed with delivery. The Delivery Room is a big plus - impressive and special. Susan spent a lot of time going over the vehicle. Nice and patient. Sorry to have missed Lori. Enjoyed the virtual chat that we had. Very accommodating when we requested a quick look at the vehicle before finalizing our decision to purchase. Looking forward to doing more business with Quality Chevrolet in the future.

Tom

Apr 24, 2014

I had a flat tire. Quality didn't have it in stock but found it and completed everything within 2 days.

Silvia

Apr 24, 2014

Maria, who was my tech, was very helpful in explaining all service being done to my car. From beginning to end, very friendly and helpful.

Lynn

Apr 22, 2014

Just amazing. Couldn't get accepted anywhere else because no credit and no co-signer, but Chevy helped me get a loan!

Susan

Apr 21, 2014

Everyone there was really nice and helpful. They did the job within the time promised and even washed my car!

Thomas

Apr 20, 2014

Our experience at Quality Chevrolet was incredible, Mike was great at answering any and all questions. He truly made sure we were comfortable in our car buying experience. Every representative was professional and courteous, especially Mike and Louis. They all were very patient and made sure we we confident in our purchase, they stayed late to make sure our deal was the right one for us. Every representative we met truly displayed quality in delivering excellent customer service. Thank you Louis and Mike for treating us as valued customers. We're enjoying our 2015 Tahoe and we will certainly be back in the future for our next vehicle.

Shelby

Apr 18, 2014

Everyone was very professional, expedient, helpful, and knowledgeable. Overall, a pleasant experience and I am very pleased with my purchase.

Rita

Apr 18, 2014

Everyone I encountered on this visit was extremely nice and provided exceptional service. The service advisor, Chad, kept me informed on the progress since I had a long wait. I really enjoy the good coffee service and the complimentary car wash. It's the little extras that go a long way for the reputation of your dealership. Keep up the good work!

Heather

Apr 15, 2014

I always, ALWAYS have a wonderful experience at the Quality Chevrolet Dealership in Escondido, CA. This is the most professional and courteous group of workers that I have ever come across and I highly recommend Chevy to anyone thinking about purchasing a vehicle. Excellent customer service! Thank you to everyone there :)

D Wisdom

Apr 13, 2014

Ed Carr is awesome! This is the 8th vehicle I've bought at Quality Chevrolet.

Stephen

Apr 10, 2014

It was smooth. Chad took care of it and was done on the time he estimated. I just learned about rewards program, yet conducted numerous services at Quality, including new transmission, and other expensive services. Chad will look into getting me credit, and am hopeful the owner will do what he can to provide me points for previous service and find a work around in the rewards system.

Sarah

Apr 9, 2014

Love working with Ben Amick in service, he is AWESOME! Ben is knowledgeable, efficient and takes great care of me and my car! Ben and all of the folks at Quality Chevrolet have always been curteous, professional and they deliver a quality experience!

Adil

Apr 8, 2014

Showed up without an appointment and Maria took care of me and got me out of there in a timely manner.

Doug

Apr 8, 2014

Quality has always been responsive and courteous in setting up service appointments. I recommend them over other Chevy dealership service departments in the area.

Gary

Apr 6, 2014

miss Wes as my service writer , been using him for over 30 years ....Brad did better this time , last time was not good, had to make a return trip

Rita

Apr 5, 2014

I loved that Louis and Koo worked everything out for me, and helped setting up on star and new features for me. experience was awesome. Thanks

Doug

Apr 3, 2014

As always Quality Chevrolet was able to accommodate a service appointment around my schedule. The Staff is courteous, friendly and professional...and service department and mechanics emulate the name "Quality"...thank you, and on this occasion a special thanks to Juan.

William

Apr 3, 2014

Much better than last time. The lady who took care of me was genuine and took her time going over my car with me unlike the last experience. I was hesitant in going back to this dealer per my last issue but the lady who took care of me changed that.

Brian

Apr 3, 2014

I am a return customer and had the pleasure of working with Lori Rios again, whom I will only allow to sell me a vehicle. Her willingness to provide me with answers (in what seemed like before I was able to ask them) was very comforting and assuring. She is the first sales person that I felt cared about what I wanted, and not what was simply in the best interest of her. She has gained my loyalty and hope she remains at Quality Chevrolet in Escondido, CA. I will follow her anywhere. Thanks Lori.

Dave

Apr 2, 2014

The service department is always top notch. Coffee is good as is the wifi. I can sit and wait and take care of my business while my car is being serviced. Wouldn't go anywhere else!

Christopher

Mar 31, 2014

I want to tell you how professional,respectful,and well informed was Juan Valle at the Escondido Chevy dealer was. He was excellent ! Overall, the services I received were great! :-)

Barry

Mar 28, 2014

Roger Kilian is an excellent example of what a service rep should be. I never felt brow beat or ignored like I was 2 years ago. Best experience yet at your Dealership.

Robert

Mar 28, 2014

My wife has told me to tell you guys that Ben did an awesome job. The brakes are great and no squeaking sound. thank you very much!!!

Justin

Mar 24, 2014

From buying my car last year to all the oil changes and even fixing my A/C I have had nothing but great service and look forward to possibly trading my car in for a newer Chevrolet later this year!

Jory

Mar 24, 2014

Great customer service and extremely helpful with accommodating my issues. Quality Chevrolet really went above and beyond this time, however it was a nightmare dealing with enterprise for my rental car for the week of repair. They tried to pressure me into renting a Camaro SS for $180 per day. I had to say no for 10 minutes. I also explained to them I was covered under my own insurance and my credit card. I never get insurance especially if I don't know how long I will need the car. When I dropped the rental car off they told me my total was close to $300. This is extremely stressful. Quality should stop using enterprise. They didn't have Chevys at any of the locations for 4 days. Hope this can get resolved.

Dail

Mar 21, 2014

I especially was impressed with the sales team concept as I would visit at various times and sometimes my initial contact was unavailable. Another salesman willingly took over, answered my questions, went on another test drive and worked out new lease proposals which eventually led to a deal.

Leslie

Mar 20, 2014

Roger Killian is our service representative. He is outstanding in every way and has helped resolve many warranty issues involving our 4 New Chevrolet Truck, Traverse, Camero, and Suburban.

Terry

Mar 19, 2014

Lori Rios was my salesperson and she was fantastic! I have already recommended her to a friend. She got me exactly what I wanted and I couldn't be happier. I love my new Camaro!

Kim

Mar 19, 2014

I am very satisfied with Quality Chevrolet. They were able to provide me with a beautiful vehicle and excellent customer service.

Steven

Mar 17, 2014

The onky surprise is that, after calling to see what service was needed, I was told "Only the Maintenace 1, only to find out that I also needed the Maintenace 2

Jay

Mar 13, 2014

Long story. We tried to do business locally with a dealer but they could not do business in a detailed straightforward manner like Lori and Quality Chevrolet did. For the second time we were compelled to do business there because of Lori's no nonsense approach. It is the way we want to do business. None of that "if we can get you a payment that works are you ready to buy today?" stuff. Nebulous, evasive numbers noting they are using high numbers and payments could be less, used a balance remaining on our trade that was $1,000 high (and we knew it) versus here's your exact figures right now. Dealing with Lori and Quality we got the facts we wanted out of the gate . . . here's the trade value ($1,000 higher than the other dealer by the way) less the exact amount we owed, here's the exact cost of the vehicle, here's your exact payment, . . . perfect!! (And by the way, the payment wound up being $5 LESS than quoted!) We are fans!!

Robert

Mar 12, 2014

I purchased my 2007 Tahoe new from Quality and have always received excellent service. I now have over 127,000 miles on my 2007 Tahoe. Also I have been a regular customer of Quality Chevrolet since 1997.

Gabriela

Mar 12, 2014

There is no wow factor. I expect more from them since I did tell them we were from out of town.

Leslie

Mar 11, 2014

Roger Killian was our service representative. He did and outstanding job repairing issues on our new 2011 Traverse.Roger is a true asset to Quality Chevrolet and GM products.

Jeremy

Mar 11, 2014

I expected to wait several hours for the work to be completed on my car, and the actual wait time was half that amount (for which I was grateful, because I was accompanied by my infant son). I recently moved out of state, and the service department was very helpful in answering my questions and helping me prepare my car for the trip.

Earl

Mar 10, 2014

Would like to thank Francisco Frausto for taking the time to show me how to drop the spare tire. He actually dropped the spare which I now know I can do. Dropping the spare is a dirty job and on previous trucks the tools in the vehicle and the instructions were far from adequate. Thanks Francisco.

Antionette

Mar 9, 2014

I just wish my Service Consultant would've explained my recommended services. I didn't understand the terminology in which I was unable to fulfill my recommended service. I am not going to get anything fix that I have no clue what they do for my car,

David

Mar 7, 2014

Juan was extremely courteous, professional, responsive, and attentive. I had several issues with my car, including a very subtle ventilation problem that I worried would be neglected. However, Juan went above and beyond to address my concerns thoroughly.

John

Mar 4, 2014

All salepersons, plus finance personnel were most friendly and helpful in making this car buying experience one of the best!

Silvia

Mar 1, 2014

Any time I come in they always greet me, give me a hug and genially conserned with how im doin how my car is and how my kids are. they are prompt to give them snacks offer water etc. I wounldn't trade my quality chevy team for anything. I've been coming here for more that 10 year and will continue

Allen

Feb 28, 2014

I bought a Z06 Corvette from Quality Chevy in 2003 and our most recent purchase was a Chevy Cruze. Needless to say I am a repeat customer and will definitely purchase from you again. Ed Carr did a great job this time and my Wife and I appreciated very much Ed's professional, respectful, and caring attitude to us throughout the entire process. Thank you Ed and great job!

Dorothea

Feb 27, 2014

This was the third truck I purchased from your dealership with the help and guidance of Paul Brinkman. It's great to know that the salesperson hears what I say and finds what I need. Your staff is friendly, courteous and helpful in all departments. You should be proud.

Darryl

Feb 27, 2014

That was by far the best car buying experience I've ever had. I am extremely happy with every member at Quality Chevrolet. Lori Rios was my representative/designer/Engineer. Lori built me the nicest car I've ever had. She knows how to build a car!!! Whenever I had a concern whether she was on or off duty she took care of all matters swiftly and even offered to deliver the car to my house. GREAT SALES Lady and friend!!! Amanda at the front desk was also very professional when I'd speak with her. Thank you for the beautiful car, I LOVE IT!!!

Brad

Feb 26, 2014

Great service ! Explained everything to me in detail prior to repairs, great communication, and most of all.....HONEST !Wes Parkhurst in the service department is awesome.

Abigail

Feb 17, 2014

Drove up to the service department and was immediately greeted by Ben. He went over the requested service for the car on that day and explained in detail the other recommended service for the car based off the mileage. Overall an awesome experience. Thank you!

Eric

Feb 16, 2014

My service guy chad,is always pleasant and fast. The car was done with the repair on time and to the minute.love my sonic that I purchased from you guys and in a couple of years,I'll be trading her in for a camaro.thanks quality

Robert

Feb 15, 2014

I have had some minor problems that have been creeping up and my adviser Roger Killian have been conferring and I have been keeping him the loop of the problems. The oil lite came on and along I had a sound coming out of the engine that reminded me of a bad fan belt. I informed Roger and he told me the usual things with the service I was going to get. He came back to me and showed me a photo of an engine problem and lo and behold that was the answer to my problem. Also the water pump was making "fan belt" noise and Roger made sure that I was taken care of.This man has always had my back since I bought this car there 4 years ago. I was so elated that the problem was taken care of faster than I had anticipated. Needless to say, "I am a happy camper" and naturally, Quality will keep having my business. My thanks go out to the mechanic who fixed my car and of course Roger.

Roy

Feb 13, 2014

Maria is an excellent service specialist! She is my go to girl! I love my Avalanche and the prompt service from you guys!

Brooke

Feb 12, 2014

I had a wonderful experience at Quality Chevrolet with the whole team! Francisco was very patient with my wanting to look at everything, I think we walked the lot 4 times! I could not have had a better experience and better people helping me out! Manny and Vincente were wonderful as well making sure that I received exactly what I wanted. Natasha, continued the amazing service in the finance department. I will recommend Quality Chevrolet to everyone I know! You are all Great!

Monica

Feb 12, 2014

I walking in with no appointment and Maria Espinoza help me with no questions asked did my maintance under the time she told me a VERY HAPPY CUSTOMER..... Thank YouQuality Chevrolet of Escondido

John

Feb 11, 2014

Bill did a good job explaining the maintenance procedures andI believe the car will last longer as a result. We tend to keep our cars a long time.

David

Feb 10, 2014

Service was excellent! Maria Espinosa, the service writer, was very friendly, knowledgeable, and helpful. We only had to drop off our Malibu and then pick it up when it was done. Simple and sweet! Thanks Quality Chevrolet.

Tyler

Feb 8, 2014

The gentleman I have the pleaser to work with knew a lot about what he was doing and was straight forward and honest with me the whole time

Leslie

Feb 7, 2014

Roger Killian is my service rep at Quality Chevrolet. He once again was extremely helpful in determining why my DEF system is freezing and sending error codes. It is distressing to continue to have these error codes on a 26k new Siverado 3500, but Roger gives me great confidence in correcting the problem. Roger also corrected a parking brake issue with out 2011 Traverse as well. Great employee, friendly, polite, and extremely knowledgeable and trustworthy. Ken Casper

Jeffrey

Feb 6, 2014

Service reps did a great job as usual and with what I have come to respect and enjoy! It is always a pleasure to see the folks at Quality and be treated as I am. Thank you.

Kathryn

Feb 4, 2014

Was promptly greeted by Norman my salesman as I walked up. We had spoken on the phone prior to my visit. He was great. I have to say I have bought many cars and I'm a hard one to please. If I get a bad vibe from the start I will leave immediately. He was knowledgable, friendly and helpful. I was treated wonderfully by him and all the staff. Natasha in finance was great as well. Very helpful and knowledgable. Overall my experience there was fabulous! I do not hand out compliments to car dealerships easily, but Quality Chevrolet was great from start to finish. Thank you for the great experience during this car purchase. I will recommend you to everyone!

Richard

Feb 2, 2014

Roger Killian is a rock star. He is always patient, gives me outstanding advice and service and most importantly, he is friendly.

Everett

Jan 31, 2014

Had to deal with Kia recently and they were totally unethical and deceitful. The experience at Quality from Sales to Service has been totally stellar and I will not hesitate to recommend them at all!!

Richard

Jan 31, 2014

Maria, the Service Advisor, has always been great to work with. Very professional and knowledgeable about what the car needs. Could not be more pleased with level and quality of service.

Bryan

Jan 29, 2014

Ben Amick is the reason I come back every time when I have car problems. He has amazing customer service skills and is a pleasure to work with

Stephen

Jan 26, 2014

Excellent, easy, professional purchase experience of a new 2014 Chevy Volt. Good communication, fair price, no games or hard sells, and an efficient paperwork process. Thanks!

Bruce

Jan 25, 2014

Overall it was an extremely good experience. I would only request one thing - I was literally bombarded with the statement "if you are not completely satisfied please let me know" in both in-person and from multiple e-mails. I though it put too much emphasis on dealer feedback and not enough on customer feedback. Just over emphasized. This was in no way a complaint, just an observation.

James

Jan 23, 2014

I needed an oil change quickly because of an out of town emergency. I was out of there in less than an hour with a clean car to boot.

Bob

Jan 23, 2014

Quality Chevrolet's service and sales folks answered all my questions and were very helpful. Maria in service and Lori in sales went out of their way to help me. Bob Francis

Ray

Jan 22, 2014

Lori Rios (The sales person) was very helpful in my search for the right truck for my needs. She answered all the questions I had very promptly and followed through with everything she said she would do.This is the second vehicle I have purchased from her at Quality Chevrolet, and likely not the last.Thank you Lori!Ray Huebner

Matthew

Jan 22, 2014

Generally a pleasant experience. Good level of customer service that I would expect from a company like Chevrolet. Lori was great, no pressure & very easy to work with.

Benny

Jan 22, 2014

Once worked in sales at a Buick dealership mid 80's.sagging sales had forced GM to modernize cars to compete with more advanced imports. This dealer utilized a 'delivery group' that was thouroughly familiar with all aspects of the cars. I traded an '06 for '14 Malibu LT and went home hardly knowing how to operate the car, much less the more complicated aspects of systems. Has I not been a little car value savvy, likely may not have purchased at the time.

Noel

Jan 22, 2014

I worked with Randall Blaum who was very knowledgeable and helpful regarding my VOLT purchase.I appreciated that he drove a VOLT himself and was able to use his real-world experience to communicate the details of the car to me.

Cynthia

Jan 22, 2014

My experience was a pleasant one. I was explained with great detail the features of my vehicle and was helped extensively to financially purchase my vehicle.

George

Jan 1, 2014

Everything went well. Work was done sooner than I expected. Normally I would have waited for Maria but I needed this to get done and I had a coupon that expired soon. I was not disappointed with Chad. He kept me well informed throughout. I found him to be personable and trustworthy.

Kevin

Dec 27, 2013

loyal GM buyer for over 10 years... went into Quality with our beloved Tahoe, unfortunately with what I thought was a transmission problem. Turned out I was wrong... it was the Hybrid Battery. Quality went to GM on my behalf to see if I might receive a subsidy for a replace/repair. Bottom line - I saved thousands - and a few weeks full of grief. Thank you Quality - outstanding job

Alex Teng Hong

Dec 22, 2013

Phil Munday was very helpful, courteous, and knowledgeable throughout the sales process. He was able to answer all my questions and make me comfortable in the purchase decision.

Hernan

Dec 21, 2013

I paid them a surprise visit and they still managed to get my car done in less time than promised. Maria was super, she should have a cape and boots! I was really impressed with everyone, and Dave showed me my rewards account. My service was covered by the points! IT IS CHRISTMAS!

Brian

Dec 19, 2013

As usual, the people were friendly and accommodating. The customer service at Quality Chevrolet is impeccable. I appreciate how hard everyone there works to make my experience a good one.

Mark

Dec 14, 2013

I was fortunate to get a hold of Randall Blaum at Quality Chevrolet...my initial call through the purchase experience was a delight! Randall is a fantastic example of a friendly, professional and knowledgeable employee that made our entire experience wonderful...I will definitely recommend Quality Chevrolet to my friends and family. Thank you Randall!

Don

Dec 5, 2013

We had a difficult situation and we were helped through it all with the extended help and expertise of David Grubbs, Bill Smiegel, and their well trained technicians in the Service Dept. Bless them all.

kohoboy51

Nov 17, 2013

My sales experience couldn't have gone better, it was quick, easy, and I didn't have to haggle at all for the price I wanted. I simply told them the price I was willing to pay and they made it happen. It was amazing. I would definitely recommend you give them a chance, you won't be disappointed. At first I was disappointed with their service, but when I expressed my concerns they took notice immediately and went way above and beyond to make up for it. They certainly won back my respect and business. Give them a chance and let them know what you need and expect, and I'm sure they'll do the same for anyone.

Julia S. Long time customer

Sep 27, 2013

Service was excellent, as always. Our family have been customers of Quality Chevrolet for many years, buying numerous vehicles and taking advantage of the helpful, friendly and efficient service. You are greeted with a smile, and your questions and concerns are treated with respect and answered fully. Wes and Diego, in particular, have taken very good care of us over the years.

CRP

Sep 18, 2013

We needed to buy a 4WD vehicle, with a hitch, to make a move cross-country back to Michigan from California. We knew we should buy an American brand, as that is the "proper" vehicle to drive in Michigan. Quality Chevrolet was simply our first stop, because of its location on the Auto Parkway. We first found a used vehicle on the lot that we thought would work for us. The salesman helping us, went way beyond just trying to answer our questions. He drove us to the nearby U-Haul location to get information from the representatives there. We were astonished at the time and effort he spent with us. At first we decided upon this used SUV, but it lacked the 4WD option. We went back to the dealership the next day, and bought a 2014 Tahoe LTZ, the one my husband had been dreaming of the day before. Our salesman was not in, but the sales manager never skipped a beat, and dove in full strength to help us. There were a slew of components to getting this deal done. Nobody even flinched, nor made us feel "demanding". We have never experienced such caring and congenial service in our lives, and we are old enough to qualify for senior discounts at the movie theater! Not only did we not proceed up the road to check the competition that first day, we feel despondent that Quality Chevrolet is located in California, and we're moving back to Michigan. To us, Michigan Dealerships are known for their first rate customer care. It's probably the proximity to the engineering and manufacturing of vehicles that gives them that perceived edge. Quality Chevrolet needs to present an Executive Seminar to other auto dealers on 'How To Do It Right!" From sales to financial and administrative support, to facilitating extra features we purchased for the car, to servicing a power steering fluid leak, every single person we have encountered at this dealership has been exemplary, even the telephone receptionist has a caring and competent tone. What great luck we had walking onto the lot. Our sincerest thanks to Quality Chevrolet.

Cole Drum

Sep 18, 2013

Fast friendly service. Only thing they could improve on is to offer a military discount on service repair for my 2008 2500HD Duramax. No pressure to add services very satisfied and I will take my truck back for next oil change.

Volt 4 Kay

Aug 26, 2013

Loved working with Nathan Elder - first over the internet and then in person. He was friendly, prompt for our appointment, well equipped to answer questions and to find the car that I wanted. He even drove the final paperwork to my home to finalize everything.

PattiNJohn

Aug 17, 2013

Randall did a great job of listening to our needs and getting us the car and price we hoped for. In addition, he spent significant time ensuring that we had a good hands-on instruction on the many features of the car.

Stan & Debbie Davis

Aug 8, 2013

Our experience with Quality Chevrolet has always been a good one. That is why we keep on coming back for service. We always have Wes in service and he has always been very helpful in answering any questions and is very prompt in getting back to us to let us know what is needed. We had Maria in service this last visit because Wes was not available. She was also very helpful.

mtrgtc

Aug 8, 2013

Randall Blaum was very knowledgeable about the Volt and took the time to explain everything, repeatedly offering to help anyway that he could. I arranged to come in and test drive, after getting numbers via email, and Quality was able to finish the deal in less than 3 hours (from the time I arrived to the time I drove off the lot with the car). No sales pressures, and a good deal was made. Very happy and satisfied with the experience.

Ed Pedrazzi

Aug 7, 2013

They worked hard to find the car we wanted and were very patient with our requests.

Tonya M

Aug 6, 2013

Best Dealership and Sales crew out there! My experience was incredible! Nathan, internet sales, has been talking with my husband about the 2014 Silverado for 6 months, via email. When we walked into Quality and asked for him, it was like they already knew each other and had been friends for years. We were treated like long time friends and it felt as though we got priority service in the financing dept. I have never had such great service at any other dealership.

Ali

Jul 18, 2013

Everything was great. Our Salesman Randal Blaum was extremely helpful and professional

MGuachino

Jul 13, 2013

I went in with what I know what I wanted to buy and Ed Carr helped me find exactly what I wanted and made sure I got the best deal possible! Great Great guy I am a very happy customer!

Sugar Sister

Jul 11, 2013

My service agent is Diego Paz. He is an asset to your company. Very professional while making me feel as if I am his only client. My 1995 Buick Regal has been serviced at Quality Chevrolet since 1997. All of the employees are so friendly and know their product well. I follow the maintenance schedule that General Motors suggests, as it has kept my vehicle going all of these years without any major break-downs. Quality Chevrolet Service department is truly that "QUALITY".

MrBoTie

Jul 10, 2013

Had a 45k maintenance. Maria Espinosa was very friendly and knowledgeable. I waited in the customer lounge, which was clean and well presented. The maintenance was completed in a very reasonable amount of time. Overall an excellent experience!

D. Hamilton

Jul 10, 2013

Aliesha really knew her stuff and made us feel welcomed and most of all...not pressured. I would be happy to do business with her or anyone at the dealership again. Thank you for a pleasant experience all around. :)

cking3177

Jun 25, 2013

Ivan & Junior were very personable and helpful. They listened to our needs and did not make us feel pressured.

Dustin

Jun 6, 2013

I had my 2008 1500 being worked on! The dealership was very clean and the staff was very helpful in taking care of my issues with my truck! There have been no issues with my truck.

mhamreus

May 13, 2013

We just purchased a new truck at Quality Chevrolet. To our good fortune, Susan greeted us and spent the entire day effortlessly meeting our needs until we were driving home in our new vehicle. The entire dealership was awesome, but Susan was the best!

A truly satisfied San Diegan!!

May 10, 2013

I visited so many dealerships before purchasing my Equinox at Quality Chevrolet. None of the other dealerships were as nice or as thorough or as knowledgeable as Nathan Elder and Randall Blaum were. The entire experience was such a positive and great experience. I have already recommended Quality Chevrolet to several of my friends and neighbors. I will go to no other dealership -- EVER!! Thank you so much for the special care, interest and concern that Nathan gave to us. Quality Chevrolet is very fortunate to have such a great asset!! A truly satisfied customer -- Sincerely, Jill Youkel

Conrad

Apr 14, 2013

I would like to thank Quality Chevrolet, especially Nathan, for the assistance and made my purchased so easy. I have had many bad experiences with other dealerships in the past, but theirs was so different, very professional and friendly. Thanks to you and your team! I'll definitely buy again at your dealership when it's time to upgrade.

Lucky 13

Apr 11, 2013

Nathan was very thorough with the sales process, he was super easy to work with, made the buying process efficient and fun. I will be referring my entire family and friends to him and Quality Chevrolet.

David

Apr 10, 2013

Nathan was extremely informative and easy to work with. His personality and efforts made this the best car-buying experience for me.

A. Rosas

Mar 20, 2013

My sales team Alan Schmiz, Kynan Donahue, and the Sales Manager Manny were extremely helpful and understanding for my situation. They are not only good salespersons, but great people to have as part of your Family. They never made me feel pressured into making the purchase and connected with me very well on a personal level.

Juan

Mar 20, 2013

I had a wonderful experience. Susan and Wayne were wonderful. Definitely no pressure at all. Great follow up as well. A lot of sales people don't take the time to follow up so it was nice of Susan to follow up with me.

Dubber101

Oct 29, 2012

Stay away from these scoundrels, especially their service dept. They refused to polish my car after they damaged it with a cheap wash. Their techs couldn't even install anything correctly without any problems. Do yourself a huge favor and go somewhere else.

john m

Jul 23, 2012

My salesman Randall was top of the line. He was very straight forward, offered me fair price, and was helpful but not pushy. Nice job!

car gal

Jun 25, 2012

It is always a pleasure to work with Diego, when I come to have my car serviced. I know he will get the job done. He is pleasant, hard working, honest and probably one of the best employees working there at Quality Chevrolet.I believe he is very earnest about making sure the customer is satisfied and he will do his best to make sure of that.

328owner

Mar 13, 2008

I bought a silverado from Quality Chevy a few months ago and their service was great. I felt they went out of their way to accomodate my needs and help me through the whole process. I found them by doing a search on google. Their website <A HREF="http://www.qualitychevy.com">QualityChevy.com</A> was the most helpful one I could find so I visited them and I did haggle the price down a bit but it was quick and easy. I just brought my silverado in for the first service and that also went smoothly. No complaints there. I used a coupon they sent me so I got a great price on the service.