Puente Hills Subaru reviews

Joyce

Mar 13, 2016

more work staff in service dept means quicker turnaround! Steven has very pleasant manners and will become a good rep in time.

Alejandro

Mar 13, 2016

Excelent service, everybody was very helpful and ready to answer any questions, they took the time to explain all the different process of buying the car.

Christina

Mar 12, 2016

I love that it's in and out. Don't have to leave my car and come back and pick it up.

Marylou

Mar 11, 2016

Christian Perez was friendly, very knowledgeable, and was very happy to show us all the features of the car during the test drive.

Sylvia

Mar 11, 2016

Had a 7:30 am appt. Thought I would need to leave the car for at least 3-4 hours. Only took 45 minutes to complete the service. Great job!

Arlene

Mar 10, 2016

Great customer service and the employees were very helpful with helping me get the car I wanted. They all had positive vibes and no one was negative

Arianna

Mar 8, 2016

I have never had any problems with the employees and the service department gets the job done in a great timely manner

Oscar

Mar 8, 2016

When I bought my new 2008 Nissan at Empire Nissan I thought I had the best service there was but YOU HAVE "THE BEST" ! Friendly, courtesy, fast service and very efficient Wow...keep up the good work

Omar

Mar 2, 2016

Staff are very accomodating and do their respective jobs deligently. Waiting area is very clean and well equip (I suggest that a vendo machine that caters drinks and snacks).

Gabrielle

Mar 1, 2016

Polite/friendly! Always ready to advise, help! Great coffee/hot chocolate making waiting very easy! Both of my Subaru Foresters are well taken care of...thank you!

Owen

Feb 29, 2016

The professionalism of the entire organization from Josh Tsu my sales person to his assistant to the GM. Price was fair and the entire team was transparent and timely in talking with me.

Diem

Feb 29, 2016

Very transparent, informative, speedy, and overall pleasant car buying experience driven by the sales team lead by Marvin Cuadra. Great work!

Chandelle

Feb 26, 2016

I was given a great quote online and they never once changed the price of it. I knew what to expect when I went in to the Dealership.

Annissa

Feb 26, 2016

Marvin was excellent, he pushed for the best deal and didn't stop until we got what we wanted he was also great with our kids!

Craig

Feb 26, 2016

The Express Service option was very helpful. I came in without an appointment and was in/out in 45 minutes. My experience with Puente Hills Subaru has been positive from my purchase last year to the service since.

Rene

Feb 26, 2016

Everyone is always smiling and you're greeted as if they were expecting to see you. Great Vibe. plus my one year old son loves hanging out in the convenient children's play area.

Yang

Feb 24, 2016

Very good service, very satisfied, I am about to visit again.Hope next time my service will be sucessful as well.

Ian

Feb 24, 2016

Courteous, informative. I just wish they had free oranges or bananas or donuts while I waited for 2 hours without a loaner car.

Grace

Feb 24, 2016

My sales rep was named Marvin and he did an amazing job. He was incredibly patient and accommodating. He worked with management to get me the car I wanted, in my preferred color, with the exact features I was looking for. He also price matched a vehicle that I was interested in from San Diego. He was very friendly, informative and showed me how to use the in-car technology... he even set up my Bluetooth. He was extremely personable and a pleasure to work with. I highly recommend him for all future purchases.

Isela

Feb 23, 2016

Friendly and honest, I went there with an online pre-aproval and they got me a better deal on the loan. So I was able to get a better car.

James

Feb 16, 2016

Went in for an oil change, drove in, stepped out of car and very quickly I was approached by one of the workers and asked me what he can do for me today. I told him what I needed, he filled out the paperwork and had me wait about 30 minutes and then he told me everything was good to go. Oil changed, fluids replenished and etc.Great experience.

Brandon

Feb 16, 2016

Quick and professional service. Everything was explained straight to the point. The facilities were clean as usual and workers were friendly.

Deborah

Feb 16, 2016

Friendly, accommodating, and fast! We were there for our first annual major service on our new Forrester (which we bought a year ago, and still LOVE!)

Rogelio

Feb 11, 2016

Variety of options, friendly employees, salesmen (Luis and Oliver) were conscious of our wants/needs. Would definitely recommend Puente Hills Subaru to friends and family.

Elena

Feb 9, 2016

the ease of purchase, and pleasant surroundings as well as the inventory and knowledge sales personnel. the questionaire asks for too many words-- twenty is too much! what else can I say or want to type? 1

Alex

Feb 7, 2016

Efron is the best super helpful he makes it easy he is very accomdating clear concise and honest best service person

Ernestina

Feb 6, 2016

Salesman Michael was very respectful, funny, attentive, the only salesman that went out to meet us. Good salesman. Not push, like other salespeople. Made me feel comfortable. Will definitely go back to get a 2nd car!

Abbie

Feb 4, 2016

Personal personnel service and commitment for ultimate customer satisfaction. Clean waiting area with a view of parts department display case. A clear window into the service bays. A big screen TV helps pass the time plus reading materials on the tables.

Hiep

Feb 4, 2016

We had a pleasant experience with Luis Ochoa. He was very pleasant and professional to talk to. We would buy a car from him any time.

Lianne

Jan 31, 2016

As I told Lloyd Reese, from the beginning we had an unexpectedly pleasant car-buying experience. Your staff is professional and courteous, and not at all pushy. We will definitely come back, as well as tell all of our friends about your dealership.

Miguel

Jan 29, 2016

How fast, efficient and affordable it was. Of course you can get an oil change anywhere else for a cheaper price but at least I know that it is a Subaru technician working on my car that I can trust.

Monica

Jan 27, 2016

The salesman, Christian Perez, was very courteous and efficient. He had an excellent attitude and was eager to please. Mr. Victor Gutierrez, in the finance department, was equally courteous and efficient.

James

Jan 27, 2016

After years of abuse by the Mercedes Service Managers, where I was little more then the victim of a monthly sales commission bonus plan for them, I reached my goal by being treated fairly and respectfully by an auto dealer. I purchased a Subaru on its reputation and recommendations from those I know who own a Subaru and impressed witih my dealings so far at Puente Hills Subaru. Although there is a Subaru dealer closer to my home, Im glad I bought it from the Puente Hills dealership, and will continue to have it serviced their.

Roy

Jan 27, 2016

Very Professional. Clear, informative and honest. Friendly and fun. The entire experience was satisfying. Lloyd Reese, my sales representative was outstanding.

Kimberly

Jan 23, 2016

Got right in, no wait. Thank you!But i think that it is stupid that my review should have at least 20 words.

Manijeh

Jan 22, 2016

Your service was too fast I liked it. I didn't wait a long time.They were so nice to me. Thanks a lot.

Christina

Jan 20, 2016

Got my car really fast staff was great . Expected to be there all night but was out really quick.

Daniel

Jan 20, 2016

Great attitude and made the buyer feel welcomed. The customer service was excellent. I would recommend Subaru in Puente Hills to another friend.

Jeffrey

Jan 19, 2016

Personal, reliable service every time! It's nice that we can trust the work done on our Forester and trust their recommendations for future service needed.

Marcos

Jan 17, 2016

The customer service from Yue, Victor and Fred was the greatest. they made me feel comfortable, and treated me like family. i will definitely recommend Puente Hills Subaru to everyone

Rita

Jan 12, 2016

Very friendly & helpful from all your employees .. Sales , Service & Parts Thanks for the Customer focus .. That's important to us ! Efrain in Service .. Jeremy in Sales & your Parts people too .. Thanks for the good experience with your Dealership !

Steven

Jan 12, 2016

Facility was clean. Marvin was great, answered all my questions and was great to work with. Buying process was painless. Everyone was friendly and helpful.

Eliane

Jan 10, 2016

We were extremely fortunate to have Josh Teets help us with the purchase of our 2016 Crosstrek. We had been shopping for the car for a while and visited a number of dealerships. When I finally found the Crosstrek that I wanted and called the dealership, Josh was very helpful. We arrived for our appointment and he professionally and very efficiently helped us purchase the car... the process was painless and he shared a great deal of knowledge about Subaru in the process. His assistance didn't end with making the sale, he also took the time to sit with us in the car and walk us through all the features (even though it was later in the evening and close to closing time!)... we truly appreciated his time and attention. He made the entire experience a true pleasure. We also would like to thank Victor Gutierrez, the Finance Manager, for his excellent customer service in processing our paperwork... he was friendly and so pleasant to do business with... Josh and Victor truly made our car buying experience at Puente Hills exceptional! It was well worth coming up from Orange County to purchase the car. Thank you!

Thary

Jan 3, 2016

Salesman Luis Ochoa was very cool. Made me and my wife feel relaxed. We were worried about what kind of sales person we were going to get. Thanks that we got Luis.we were up front right at the beginning. Told Luis what we had and what we want and Luis made it work. I love the car and will buy our next one from Puente hill's subaru when we can.

Morima

Dec 29, 2015

Fast, was in and out in less than an hour.Friendly, was met with smiles and small conversation with multiple employees.Good atmosphere, clean facility, family friendly.Helpful, got all my questions answered.

Karenbeth

Dec 28, 2015

I recently took my car in for its 6000 service. They weren't very busy since it was 2 days before Christmas, so I got in and out very quickly. The service staff was very friendly and more than accommodating! Hope my visits will always turn out to be this pleasant!

Oakley

Dec 27, 2015

No hassle service from internet salesman Christian Perez. He beat the best price i found in four counties. He also delivered our car to our house in San Clemente and made the Christmas gift a fun surprise for my husband.

Ken

Dec 23, 2015

The dealership seems to insure that employees are organized, efficient and friendly. This dealership also provides service and repairs at a reasonable price.

Joseph

Dec 22, 2015

One if the best, easiest, fun experience day. Everyone is up front and honest to me. The deal was just the way ive expected to be before visiting the dealer and i ended up with more than expected.

James

Dec 19, 2015

In sales there' a saying. If you don't care for someone you'll find a reason not to buy, if you like the salesman you'll find a reason to buy. That's what happened here. I'm glad to have done business Mr. Perez. You're not the closest dealer to me, but I'll drive a few extra miles to service my car at you're place and say hi to Christian. I'm very happy doing business with you.

Anwarali

Dec 17, 2015

Christopher Tiusiu was a very professional salesperson as was the sales manager who was very courteous. It was appreciated. Thank you!

Vincent

Dec 14, 2015

Friendly! Clean! The tech was very polite and informed me of what exactly was done to my 2015 SUV Forester. A nice waiting room with a good coffee machine.

Kamela

Dec 9, 2015

It was so easy! Called ahead of time about the car we wanted. They were ready for us when we got there. No pressure super knowledgeable! Definitely all my business will be here at Puente Hills Subaru!

Richard

Dec 9, 2015

very easy process; spent a lot of time showing us what we wanted to see; great test drives; explains everything about the car; very quick and easy

Dennis

Dec 3, 2015

I have always had good service from a friendly staff that knows their cars. Facility is clean and comfortable while you wait.

Maybelle

Nov 25, 2015

Express service with no appointment is great. Customer service is also quality. Overall good experience because of the quick and nice service.

Maro

Nov 22, 2015

Bruno was a great representative. He was honest and did not try to push us in any direction. He laid down all the facts and helped us make the best decision that worked for us.He tried to help us get a better deal and did, so we were happy.

Pamela

Nov 18, 2015

Craig was helpful and listen to my concerns and made me feel concerns were taken care of. The whole staff are great

Jose

Nov 18, 2015

First time buyer. Employees were not intimidating and I felt very at ease while there. Great staff everyone was a big help.

Frances

Nov 18, 2015

I dealt with John Everett, his assistant Josh Tsiu, and Daniel Pacheco, financial. All three person were excellent and professional. John went above and beyond to make sure that I got the best price and value. I cannot think of anything that he could have done any better than he did

Carmen

Nov 18, 2015

Pleasent, cordially, friendly, helpfull, patience, eager thestaff made us feel very confortable, they all were veryassistant towards us. We found the service suburb.

Julia

Nov 17, 2015

All levels of staff were extremely friendly and treated us well. By the time we left we were treating as a family member.

Carol

Nov 8, 2015

No salesmen hovering over us while we were looking. A very nice, pleseant, polite salesman when we were ready for one. Armando looked for someone to answer our questions about the transmission & towing when he didn't know the answer.

Guy

Nov 3, 2015

Quick, polite, constantly updated on the status, no suspense. The express lube fits in my schedule perfectly. I wouldn't go anywhere else.

Robert

Nov 2, 2015

Fairly quick process, nice people, agreed on a lease deal. Very friendly people, easy to talk and negotiate with for the car.

Aileen

Oct 31, 2015

Marvin was very attentive and answered all of our questions. He went above above and beyond all our expectations. Everything was well explained to me. Victor in the Financial department was so kind and caring and went line by line to explain everything to me.

Charlene

Oct 27, 2015

courteous and fast service, knowledgeable service reps, clean facilities, very nice coffee free vending machine. nothing else to add, highly recommended

Lynne

Oct 23, 2015

I was extremely pleased with Marvin because he was not a pushy or high-pressure sales person. He was very patient, understanding, and helpful and made buying my new Forrester as stress-free as possible. Daniel, the finance manager, was very efficient in getting the paperwork processed.

Yue

Oct 19, 2015

Excellent! Everybody did good job! Quick and easy. Everybody was very nice to customers and they are professional. I would like to invite my friends to join Subaru team!

Guruone

Oct 19, 2015

I had the worse car purchasing experience. I agreed on trade in amount and price of car that I was buying and when signing contract was a different story. Not very honest people all the way from the car sales to the financing department.

Rolando

Oct 17, 2015

Joshua Teets was top notch! A little over 6 months debating on the wrx or legacy. I was informed as soon as the car I was looking for arrived. This is my 6th Subaru and my second purchase from Puente Hills Subaru. I can always count on a no nonsense deal.

Filiberto

Oct 13, 2015

The person that attended me was very nice and courteous. The service was quick as I was told it was going to be.

Taranji

Oct 13, 2015

Service representative was polite and kept me informed during servicing of my vehicle. Dealer is clean and while I was waiting, I looked at new cars and salesmen were courteous also.

Alma

Oct 9, 2015

Friendly, courteous, knowledgeable. I was really pleased with the whole process. I will definitely recommend you dealer to my friends.

Edna

Oct 9, 2015

The courtesy, professionalism and expediency with which I was treated rates it as the best service I ever received from a car dealer.

Katie Ann

Oct 2, 2015

Easy in and out and car was ready on time as promised. Nice job on cleaning the windows and dash.

Shannan

Oct 1, 2015

When I go in to get anything done it feels like visiting relatives You want to see. Always welcoming happy and informative.

Michelle

Sep 24, 2015

Tried out the new Express Service at Puente Hills Subaru. As advertised, the service was completed fast. Oil change and tire rotation, along with engine filter replacement took about 20 minutes. Definitely will return to Puente Hills Subaru for future service.

Kimberly

Sep 23, 2015

The sales person's passion and excitement for the car won me over. It made me choose the car I wanted and who I wanted to buy it from! She was great! Thanks Yue!

Patricia

Sep 22, 2015

No pressure and the sales and finance individuals were knowledgeable and non-pressure. Made for a great experience and I found the car that suited my needs perfectly.

Suzanne

Sep 21, 2015

Marvin is an excellent representative for your company. He was professional and helpful at all times. I asked most of my questions by email before I stepped into your showroom and he responded to me in a timely manner. He had the Forrester I was interested in waiting for me to explore. After test driving it, and the Crosstrek, I knew the Crosstrek was right for me. He has the same car which gave me more insight into the car. The size is just right for me to drive comfortably and feel as safe as possible. As the process moved on he introduced me to the other gentlemen who handled the financing and completing the purchase of my Subaru. I am so happy to have chosen Subaru and can't say enough good things about the entire experience. It was a good day, and Marvin's expertise, enthusiasm and manner was a good match for me. I walked out with a car that day, and that's what a wanted to do.

Karenbeth

Sep 19, 2015

Delivering internet price and holding car as promised; follow-up after buying car; finance manager (Victor) going out of his way to ensure I got a refund on unused extended warranty from old car and also not pressuring me to buy any "add-ons" such as ext. warranty, Lo-Jack, etc.

Keith

Sep 18, 2015

Craig Rogers, the service advisor, was professionally in knowledge and attitude. He was warm and thorough in his work. Much appreciated.

See

Sep 18, 2015

The Express Oil Change Service is done within 30 minutes and the customer service representative is so professional and smiling all the time.

Sophia

Sep 12, 2015

Shang Haiqian, who is the Sale Rep. To our new 2016 ForesterShows professionally, enthusiastic to his work; we felt comfortable buying car from him. Best of all, we speak the same language, it makes the whole process went through understandable.

Pamela

Sep 11, 2015

I asked for an explanation as to why my car has gone into a stall mode when excellerating after a stop. The car is made that way was my explanation and I told them I was not happy with the car. Joel Rammer is looking into a replacement car that will give me the security I desire in my driving experience.

Kimberly

Sep 9, 2015

Chris was helpful from the first minute we stepped onto the lot and helped us from start to finish. The Finance process was also quick and efficient and everything was explained very thoroughly!

Tina

Sep 7, 2015

Salesperson helpful and patient.willing to let us test drive several different cars so we would be happy with our final decision.

Heidi

Sep 6, 2015

Excellent experience buying my new Forrester and trading in my old Forrester. Marvin and then team at Puente Hills were great! Marvin took the time for me to test drive my car and went the extra mile to show me all the new features like navigation, blue tooth, home link, rear camera etc.

Jeffrey

Aug 31, 2015

Thankful to have found trustworthy excellent personalized customer service and quality car repair! Would not take our subaru anywhere else.

Sea

Aug 28, 2015

Josh at Internet Sales was patient and not pushy. Negotiation was not painful. It is also very pleasant in going through the finance department.

Oscar

Aug 27, 2015

From the start of our relationship with Puente Hills Subaru in June we were treated with respect and friendliness. Zang, our salesman, was especially helpful from answering our questions to keeping us up on the progress of the car we had ordered to "how do we operate all this new technology on our new car?" He seemed to go out of his way to accommodate us in everyway. The rest of the staff from the manager to the credit dept. down to the parts dept. was very friendly, helpful and welcoming. We all have had a few good laughs which made our new car buying experience much better. Our hats off to the Puente Hills staff.

Cindy

Aug 20, 2015

Josh was the best he has a lot of knowledge to give regarding our purchase. He gAve good advice to my son who purchased a 2016 Sti.

Luong

Aug 19, 2015

Very good service from the Service Department, little waiting time. Great service, would recommend to do business with this dealership.

Barbara

Aug 17, 2015

They took me right away and the work was done quickly. My car was waiting for me when I returned

Leslie

Aug 15, 2015

Ultra fast service, nice waiting area, friendly staff, staff gave me immediate attentions and answered all questions. Will be back again.

Casey

Aug 12, 2015

Josh was an outstanding person to work with, made the process very smooth and as painless as a car sale could be.

David

Aug 1, 2015

The service was quick and easy. All I had to to was schedule the service online which was very easy to do and just drop off the car for service.

Mio

Jul 28, 2015

Service department took me right at my appointment time. The representative who took me in inspected my car and after inspection explained the process of what service was going to be done on my car and the approximate time it would take. The service was done faster than the approximate time, and the service staff explained what they noticed and fixed on the car afterwards. (Topped off liquids, put in appropriate air pressure on tires, etc) Overall a friendly and very experience. Would recommend to a friend.

Hendrick

Jul 27, 2015

Upon arrival we were greeted by frank aparicio. He was Very friendly, very informative and was able to find the perfect car for us. With the help of Tommy and Victor the rest of the process was fast and easy.

Mario

Jul 27, 2015

The fact that Frank Aparicio was very nice, extremely understanding, and willing to spend time with us to work out a deal that was in our best interest definitely made our experience worthwhile. We will definitely recommend our friends & family to Puente Hills Subaru.

Arianna

Jul 18, 2015

Marvin was very helpful. He wasn't pushy, he asked all the right questions. . Like, what would i be using the car for? My price budget both monthly and price budget on the vehicle itself. He stayed all day when i had to leave nd come back with my down payment, and i appreciated him taking personal time rather than passing me to another sales man. He made my decision very simple and fun! And he is very knowledgeable on the Subaru product. I appreciate the experience

Benny

Jul 15, 2015

Came in for an oil change was in and out within 45 minutes I'll service people that I talk to you were great and courteous thank you very much

David

Jul 14, 2015

Very prompt, efficient and courteous service. Kept me informed and the service did not take long at all. Excellent experience!

David

Jul 9, 2015

Was able to get in and out in less than 45 minutes. I was just getting a lightbulb for break light replaced under warranty.

Jessica

Jul 8, 2015

This was my first time car buying experience. I want to thank Susan, Victor, and everyone at Puente Hill Subaru for making this experience stress-free and enjoyable. Their customer service was great, and I got the car I wanted for a great deal. Thank you!

Patricia

Jul 6, 2015

I was impressed by my sales person, Josh Tsiu.He was respectful,helpful and informative. I came to this dealership at some distance from my home in Laguna Beach, Josh Tsiu was the deciding factor in my choosing to move forward on this car purchase. When I came to pick up my car, he was very thorough on covering the car's features .Daniel in finance was very clear in explaining the financing contract.

Yanchen

Jul 3, 2015

Execellent service and comprehensive introduction about Subaru. Sales representative is very helpful and patient, trying best to answer our questions and provide timely support.

Jose

Jul 2, 2015

Walked in an Josh instantly took care of me, treated me like a regular customer, although I didn't look the part when I first stopped by.

Marc

Jul 2, 2015

You guys were willing to work with my budget and you guys never pressured me on buying. You guys were very very patient with me while I was waiting for an approval from the wife via text message.

Sally

Jun 28, 2015

The person who assisted us was named Marvin. He was extremely kind, helpful, and knowledgeable. He answered all of our questions and worked with us in order to get our brand new car. We were very happy with our car experience all because of Marvin. A++++++ customer service, a credit to his profession!

Lynn

Jun 27, 2015

You service department rocks! I shifted from Renick because as a Subaru owner I was treated as second class. Your service guys made me your customer.

Michael

Jun 20, 2015

As we entered the showroom we were immediately greeted by Christopher Tiusiu. He asked if we had an appointment with any other sales rep. That was very considerate and professional. He asked us what we wanted to see and lead us directly to the vehicle we had in mind. While we inspected the vehicle, Chris made suggestions for upgrades to the base model which we were interested in. We knew what we wanted and quickly settled on a price; it was not painful or annoying. This was a good learning experience. My wife and i had a rather enjoyable conversation with him. Chris was thorough in his explanation of the vehicle's controls and features. We are very happy with our purchase. He even sent us a hand written letter to follow up with our purchase. This was a great first time car buying experience. Puente Hills Subaru was the perfect choice.

Anthony

Jun 13, 2015

I just want to say Internet salesman Martin together with you're sales manager and finance manager have restored my faith in the car buying experience. Martin was prompt, professional, and courteous. All the team there have earned a customer for life in me. I would recommend them without any hesitation.

Xochitialli

Jun 11, 2015

I liked that they helped me get a deal on my budget and payments that I can afford to pay.

Robert

Jun 10, 2015

My service advisor was very attentive and polite. This was my first visit and was very impressed. Liked the window into the service area.

Angela

Jun 9, 2015

Victor is the best! He is really helpful and kept me updated on everything going on with my financing. I would definitely purchase a car here and will tell others looking to purchase to come to Puente Hills Subaru.

Juan

Jun 5, 2015

Kept me informed how much longer it would take to complete service. The waiting room comfortable and that coffee maker is amazing!

Jason

May 31, 2015

Everyone was Friendly and attentive, salesman Lloyd was extreamly knowledgable about Subaru products, no-hassle, no pressure buying, dealership true to its word on pricing.

Ryan

May 9, 2015

The helpfulness of all the staff and willingness to go above and beyond my expectations. Very supportive of military and veterans.

Nancy

May 8, 2015

Our sales representative Christopher was very friendly and nice. He was knowledgable about the cars and was eager to show us any car we thought we wanted to see. I appreciated his help and courtesy.

Jeannette

May 7, 2015

Over a month ago me and my boys didn't have anything to do so we decided to just go look at car's. My son decided to go to Subaru to buy my other son a key chain, but we were welcomed by Mr. Funk. He welcomed us with smile he is such an excellent sales person. He never put pressure on us he understood that we were there just to look. Well to make a long story short. We came back and bought a WRX. I will personally give Mr. Funk 5 stars for his customer service. Because of him not only did we get a new car I will defiantly come back for another. For anyone who is looking for a car please stop by Puente Hills Subaru and ask for Mr. Funk. Thank you very much and I will return for another Subaru.

Brian

May 7, 2015

It was quick. Speed of service was excellent on both visits. I had to go back a second time because the part needed for my car wasn't in stock the first visit. Both visits were very quick.

Steven

May 5, 2015

Susan Kim and Marvin Cuadra were both the example and positive experience who represent a company that truly places the customers needs, desires and abilities first.The management and staff, at Puente Hills Subaru, have put together a comfortable and seamless process that ensures the timely flow, complete detail oriented and top notch customer service that makes me want to encourage my friends and family to make their next car purchase here!

Annette

Apr 29, 2015

Employees are professional and courteous. The service manager provided helpful information regarding the vehicle when asked specific how to questions, and provided demonstrations.

Dana

Apr 28, 2015

They honored beating my quote by $200 and discounted the warranty and equity shield after three rounds of trying to sell it. The 10 rating is for Francisco and the finance guy. Finance guy was not pushy which was nice. Francisco was cool too. Process took a bit longer than I wanted but I was happy with my purchase.

Hortencia

Apr 24, 2015

All agents were efficient, courteous, knowledgeable and very customer service oriented. The buying experience was literally hassle-free. No high pressure sales tactics. All employees were extremely professional while treating the customer with the appropriate level of friendliness. I will certainly be a repeat customer and feel secure in referring my friends and family to this dealership.

Joel

Apr 24, 2015

The service staff is always helpful and get my car done quickly. This is the only place I come for service.

Don

Apr 16, 2015

from the start Sam Tran your sales rep was very helpful so as the rest of team from financial guy to big boss. I got what I wanted so i came out of the dealership really happy and content.

Carol

Apr 15, 2015

Greg Lam, your sales rep was very attentive and answered all my questions. And did well on follow up call too. I have no intention of buying a Subaru but walk out with a Outback.

Joey

Apr 13, 2015

Josh Teets helped us with our purchase. He was personable yet professional and I liked how he wasn't pushy about making a sale. He gave honest opinions and I'm very glad I purchased my 2011 Outback from him.

Yvonne

Apr 13, 2015

I Love the fact every time i go there. They greet me and make me feel very welcome.(my service advisor.)Also love the fact they are very professional and seems like they take there jobs very seriously and makes me feel good taking my car to that particular dealership.

Rene

Mar 26, 2015

The person who helped me was very polite and answered all the questions I had. Made me feel very welcomed

Scott

Mar 26, 2015

Joshua, our salesman was very helpful and informative. There was another junior salesman that is on his way to become top notch as well. I don't remember his name but I think his name was Albert.

Carlos

Mar 17, 2015

Craig was great and very hospitable, Josh teets set up my appointment right away and Luis in parts was great at educatingnon the products for my vehicle . The techs also left my car extra clean and running great.

David

Mar 14, 2015

I like Craig Rogers the service advisor. He seems very honest and is no non sense. He takes care of business and doesn't try to sell you something you don't need.

Charlotte

Mar 6, 2015

All of the employees were pleasant and Frank even bought my relatives lunch as we waited to the vehicle. The coffee machine is also great.

Brian

Mar 3, 2015

My service advisor Craig always takes care of me and my vehicle. He makes sure everything is right with it.

korbis

Mar 2, 2015

Untouchable.I visited Puente Hills Subaru on 3 separate occasions, first to somewhat launch the start of my new vehicle research, coming by at some point throughout the meat and potatoes portion, and finally arriving at my conclusion. After considering many unique sports vehicles and then having test driven nearly all of them, I finally committed to a Subaru.Throughout my visits to the dealer, not once did I feel as if I had to make any decisions until I was ready to do so, and most certainly did I never feel as if I had to cater to anyone else's analyses but my own. For that matter, I took my sweet ass time by asking every possible question I could think of through text, phone, email, and in person. After all of that, then I asked some more. At an automotive dealership, the sales force is there to perform a basic, integral function relative to the business structure, just like every other department therein. The most transparent responsibility of sales is to keep inventory flowing out the door as rapidly and smoothly as possible. This generates revenue for the business, and the business can continue to do what it does.However, sales serve a greater function. After all, they are the all-important frontline that meets and greets the customer. Therefore they bear the greatest influence upon the single most important success factor for a dealership. At the end of the day, it's that vibe you get when you drive into the lot and walk onto the showroom floor, confidently knowing that you have endless yet earnest support at your fingertips. Its that feeling you get. It's this feeling which is strictly determined by the atmosphere that sales creates - one that is open, inviting, comfortable, informational (factual), and trustworthy. At the end of the day, your balancing of logical sense with your gut feeling are what result in you being able to make the best decision possible when committing to something that is a necessity but also a desire.Josh is a huge reason why theres an STi sitting in my garage. And it's not because he convinced me to buy it. It's because he provided me with all of the assistance I needed in making my own decision. Armed with nothing more sophisticated than an enthusiastic, patient, and honest character, Josh wholly nurtures the right atmosphere for success. And Josh isn't the only soul there with an abnormally high level of positive spirit. Every team member I've met to date at Puente Hills Subaru has exhibited nothing short of greatness.These special kinds of meetings are wide and far between when discussing the automotive industry, but really life in general. And when you stumble across these sorts of things, you would be wise to secure them.Go Josh. Go Puente Hills. Go SUBARU.

John

Feb 28, 2015

Courtesy, professionalism, genuine customer focus of entire Management, Sales, and Service Staff. Willingness to "go the extra mile" in ensuring that specific customer needs are met that ensure total, long-term satisfaction.

Daniel

Feb 28, 2015

It's obvious all their people enjoy being there and hence they exhibit & pass on a great attitude! My service was covered & was no cost to me & they got me in & out in 75 minutes & included a car wash! Kudos to Craig & Lloyd......<***>....

Todd

Feb 17, 2015

Everyone was friendly and knowledgeable and made the experience enjoyable. Our sales guy, Michael Funk was awesome, he gave us lots of information on all the cars we looked at and was patient with us throughout our search.

Ryohei

Feb 13, 2015

I've been going to Puente Hills Subaru service since I bought the car and only because Craig is one of the greatest guy. Fast, prompt, and always looking out for me and my car. The service is always good and even though I do not get to talk to the techs I am always satisfied with the service performed on my car.

Paul

Feb 9, 2015

Both the technician and service writer both kept me informed as to the progress on the car and finding the problem.

Tae

Feb 8, 2015

Everyone at Puente Hills Subaru dealer was very helpful. Christopher and Mike made it possible for me to have the car that I wanted. It was a fun and great experience!

Kevin

Feb 6, 2015

I enjoyed that Josh Teets and Tommy where not pressuring me into purchasing a vehicle. The professional staff at Puente Hills Subaru made me feel welcome and it was the least stressful and one of the most easiest car purchase of my life. The staff was friendly and Josh and Tommy where able to get me in a vehicle that I could afford and the vehicle I wanted. A 2015 WRX.

Mio

Feb 6, 2015

Customer service staff was very friend and helpful in listening to my needs. Knowledgeable of the vehicles at the facility (where's what, explaining how to set up things, layout of the car, etc) Overall very nice and very customer service oriented. Thank you!

Haiqian

Feb 6, 2015

zhang was the greatest guy I ever know if can I want it to make it 20 andsam tran was greatesttoo

Val

Feb 6, 2015

My experience at Subaru was fine.I ordered a car so I new what the cost was going to be, there was no dealing as if I was going to buy one off the lot. Your sales advisor Mick Salas was kind and courteous. I would give him a 10 out of 10, but for your dealership I can only rate it a 9 at this time, because I spent very little time during the car buying process. I can say that the car came earlier than I thought it would, The sales advisor said the car would be ready late January 2015 the car came the first week of January 2015, I ordered the car in late November 2014, To my surprise I got a late, but early Christmas present for myself.

15Rex

Feb 5, 2015

Currently i am going through a rough patch in my life. Divorce. I owned a 2013 Civic Si coupe with 26k on the odometer and some aftermarket wheels. I had gone to at least 6 other dealerships, including Carmax trying to get the best deal on my car. I needed this car gone so that i would not have to go to mediation over debt. I gave Joshua Teets "Goggles" a call. He assured me that i could get in a 2015 WRX. I decided to give it a shot. Josh and Tommy are very straight forward and do not beat around the bush. They are also very accommodating and very professional salesman. I was shocked to see my offer for my vehicle. The max blue book value with after market wheels and still got 16k. Shortly after that we talked numbers and closed the deal. The whole experience was one of the least stressful car purchases in my life. The family at Puente Hills Subaru are very friendly, not pushy, and will do all they can do in there power to get you in the vehicle you want and can afford. I highly recommend going in and seeing Josh Teets or Tommy, or any of the professionals that work at Puente Hills Subaru. They will make you confrontable and will not pressure you into a sale.

Ken Mitchell

Feb 5, 2015

They are not to be trusted !!! And they do not pay for services and now I have to sue them in court! Do not buy a car here !! Unethical business practices

Zoey12

Feb 1, 2015

I called to talk to the salesman I had worked with in the past, Frank Aparicio. First time at the dealership was a pleasure but when I called to asked question about what Frank had offered me, he became rude and defensive. Just needed simple answers to simple questions. After being hung up on, I called back and was treated EXTREMELY rude,

Dale

Jan 28, 2015

Lloyd Reese knew his product and knew how to demonstrate it. He was very attentive & treated you like you are special. His follow up and continued service excels any sales person I've seen in a long time.

eeks

Jan 22, 2015

The internet sales people are very pushy, trying to get you to come into the dealership at any cost. I was lied to and told that they could beat a price that I presented so I drove 40 minutes to test drive and put a deposit down on the car (it was in transit). When I got there everything went smooth enough until suddenly the sales person I was talking to left and came back with a manager. Immediately the manager attempted to reset negotiations by starting back at MSRP (xxx??). After a short time of negotiations I decided to just leave because our numbers were nowhere near each other. Even when they finally came down to my price it wasn't what I was told via e-mail (that they would beat it). Garbage.

Joseph

Jan 20, 2015

I liked that I could scheduled my service appointment online and I got a conformation text as well as a reminder about my service appointment.

Jay

Jan 12, 2015

Service advisor is always accommodating and honest. Technician enures I am well educated on the repairs and what will be required.

Alejandro

Jan 9, 2015

Professional staff with a modern approach to sales. None of the pushy back and forth nonsense that you get at other dealers.

David

Jan 4, 2015

Excellent customer service in service department.However, I am still a little upset with the sales department for not been completely open on all the charges when I purchased my auto.

Travis

Dec 15, 2014

Josh Teets was an over acheiver. I will recommend him and this dealership to anyone and everyone on the market for a new car. Hands down best customer service ever.

dbaker22186

Dec 12, 2014

I took my mother in law to see Joshua Teets at Puente Hills Subaru to look at a new car for her. She wanted a Ford originally but i told her about the safety ratings and AWD standard on the Subaru and it peaked her interest. He was a HUGE help, got her into a brand new 2015 Forester and she LOVES it. He gave the best test drive, actually took us off road to show the cool features the new Subaru have. I will be going back to get my wife into a WRX in the near future and will be dealing with Josh AgainThank You Josh!!!

Dave

Dec 12, 2014

You are there when I need you and always have taken care of my Subaru as if you owned it.

Tommy

Nov 24, 2014

I liked that Josh and Mick or Mike? At the dealer worked out to let me borrow a loaner vehicle because my new car got revised from the truck that was really helpful to me. I'm very satisfied with customers service, and finance department explained everything details very professional I would recommend to my friends or anyone.

Matthew

Nov 20, 2014

Nick Inclan and the Puente Hills Subaru Team did a great job. They were a pleasure to work with. There was no haggle, and the price was right from the start. It was great to find a dealership that wants to work with customers, wants to sell cars, and most importantly, wants to create and retain customers. It was the smoothest vehicle purchase I have ever made. Would refer anyone to Nick, and Puente Hills Subaru!

Jeffery

Nov 11, 2014

I realize you see many cars and people come through your service dept., but my service technician, Craig Rogers, made me feel like my car and my well-being were the most important things he had to deal with that day... he was great!

Yvonne

Nov 11, 2014

Very kind and very warming I'm very impressed with the professionalism! They treat me better then bmw!!!!Servicing like this only makes me want to buy more more cars from them so I can bring all of them in!!!

Maria

Nov 5, 2014

I appreciated the honesty and non-pressured experience. Nathan Inclan and Daniel Pacheco are very professional, knowledgeable, and friendly. I felt as if I was amongst family. Mike was also very helpful.

Austin

Oct 29, 2014

I recieved fast, quality service. They were ready to work on my car when I arrived and it was done on time!

Jon

Oct 28, 2014

Lack of the pressure sale! Had the selection for the proper choice. The Subaru name is what sold me on this vehicle the people at the dealership will keep me coming back for the service.

Joseph

Oct 21, 2014

Friendly and honest service. We are so happy with our outback that there will always be a Subaru in our family.

Daniel

Oct 19, 2014

Craig Rogers was extremely helpful in getting my car looked at and issues resolved. Everything and the paperwork was ready before I got in for the scheduled appointment. While the technician was examining the vehicle, Craig kept me constantly informed on the situation.

Nicholas

Oct 17, 2014

The time indicated on the phone of how long the service would take was accurate, the waiting room is comfortable.

Stephanie

Oct 13, 2014

From making the appointment, to quickly getting me back to work, your staff was very helpful ! I waited for my car and I appreciate having a nice waiting area at your dealership.

Christopher Yik

Oct 7, 2014

I enjoyed the courtesy of the staff to follow up and keep in contact with potential buyers as well as current Subaru owners.

Donna

Sep 14, 2014

The salesman was friendly and very knowledgeable about all the models. He answered all my questions and worked with me on getting a reasonable monthly payment.

Trevor

Sep 13, 2014

We had a very simple maintenance and they went above and beyond taking us to a local place and picking us up after the repair was done. Excellent customer service!

Rickie

Sep 12, 2014

I appreciated very much that Nathan Inclan followed through with making sure the work needed was done on my car. Nathan called when he said he would and was always very nice and professional.

Barbara

Sep 12, 2014

Salesman was very straightforward and honest and knowledgeable, also very nice. We had agreed to a price and there was no attempt to change anything.

Brian

Sep 12, 2014

Craig was friendly and knowledgeable. He kept me up to date and made sure my repairs were taken care of.

Mackenzie

Sep 12, 2014

Josh was down to earth and easy to connect with. I trusted his suggestions and didn't ever feel like he was trying to rip me off.

michelleanaya2012

Aug 14, 2014

We visited the dealer a week before we knew we were ready so that we could compare the Subaru WRX to another vehicle. He wasn't pushy and he understood what kind of vehicle we were looking for. When the time came to purchase the vehicle, Larry fought tooth and nail to get us the price that we wanted and the best deal possible. Larry is an easygoing, personable, and no-pressure salesman. The dealership was very fair and we hope that Larry is still there when we become interested in purchasing another Subaru. If he so happens to move dealerships, we would track him down. He is an asset to the team and deserves to be commended for his work. There needs to be more salesmen like him.

Forced to be shrewd.

May 20, 2014

My son bought a used car here several weeks ago. The dealer leaves messages more than two weeks later saying that they could not obtain financing and he needs to bring the car back. My son then realizes that by law that, after 10 days, the contract cannot be cancelled by the dealer, they must honor the terms even if they carry the loan themselves. . So the dealer then says ok you win and tries to have him come in and sign a new and "better contract" which would open up the 10 day window again! Very sneaky! He refuses to do so without specific language in the new contract saying the 10-day dealer right to cancel will not apply. Obviously, they refuse and he is forced to seek means to protect himself. Beware of yo-yo financing here!! If you MUST do business here, bring your own financing and don't budge or you will have a nightmare!

Joe P.

Mar 8, 2014

I inquired about a 2014 outback through cars.com. I promptly recieved a reply from Daniel. They quoted me a very agresive price. Best price i found. Very nice. No tricks. They did want to roll in a warranty. As with any car dealer it is your responsibility to know what you are buying. I told them i didnt want it. No big deal. They ended up having to do a dealer trade to get the car i wanted. Daniel delivered the car to my door the next day. Very pleased. Daniel was a pleasure to work with.

Ryan

Nov 14, 2013

Brought my 2011 Legacy in for an oil change and tire rotation. Service was quick, easy, and very professional. I'm on the road quite a bit and my car was pretty dirty, they even washed it for me. Best service experience I've ever had in LA. Bottom line: Great Service. Thanks to both Brian and Efrain.

Subie123

May 11, 2013

I had one of the easiest and straight-forward purchases here at Puente Hills Subaru. Lloyd Reese was my sales person and he was nothing but professional. The whole team including Sam, Aaron, Gina, and of course Lloyd accommodated my needs and I must say it was one the easiest transactions I have ever conducted.From picking which car I wanted all the way through financing the vehicle, the whole team made me feel at home throughout the process.I definitely recommend visiting this dealership if you are planning on picking up a Subaru. I'm very pleased with my car and will refer anyone who tells me they want a Subaru straight to Puente Hills.

Faith012

Feb 12, 2013

We went to Puente Hills Subaru looking to purchase an Impreza Sport. We spent hours there negotiating and finally reached a deal. Our sales woman, Kat, congratulated us on a deal being reached and shook our hands. We were happy. She left to run our credit. When she returned, somehow the deal had changed. They tried to up the monthly payment. We stood strong, demanding the deal we had already agreed upon. Next, they came back and had raised our down payment. Their excuse was that someone had made a mathematical error on their end. We told them that was not our fault; we had already reached an agreement. It was so underhanded and shady. They kept trying to jerk us around. Finally after hours wasted and unnecessary stress, we walked out. This was the worst car purchasing experience I have been through. Unethical dealership; extremely disappointed!

Vic

Feb 11, 2013

Be sure to do a search on "car salesman tricks" before visiting Puente Hills Subaru. I saw a used Outback that they were selling and stopped by to check it out. I told the salesperson, Katrin, that I had my own financing and that I wouldn't want any "extras" that dealerships like to throw in. After the test drive, the used car sales manager, Fred, was in her office. I told him what I could afford at an out the door price, and it was a fairly low offer, I wasn't expecting them to take it but figured I would ask. He asked if I would be interested in financing it through them if they could get me a better rate. The red flag went up here because this is where paperwork gets tricky and the price of the car would magically go up. I took him up on the offer, I was just more cautious should anything out of the ordinary come about...and it did. Fred left taking my blank check from my bank (Watch out for this, common trick with dealers) Another floor manager (Wally from what I was told later) came in with the finance offer. I spotted "Gap" and "Warranty" at the bottom of the paperwork right away and also so a payment $100 high than what my bank was offering and my bank had a shorter term, and the interest rate was no better. They were trying to "sneak in" extras that I not only didn't ask for, but also told Katrin ahead of time that I was not interested in. I told Wally what I had to spend that I had no interest in their financing and if they couldn't accept my offer than just to tell me that they couldn't accept my offer. Had they just done this to begin with I probably would have checked out another car on their lot. I hate haggling and Wally kept trying to get me to go higher on the price. I got tired of it and asked my check back so I could leave...he still kept trying to haggle. I asked several times to get my check back (I lost count) and he finally left. Katrin came back with my check, I left and as I was leaving she was insistent that I come back inside and Fred could get me the price I was offering. I told her to have him call me...it was getting late and I had to leave. Fred called me while I was driving back and through out a price that was still $1000 more than what I offered and I told him no and that all they have to do is tell me they can't take my offer rather than doing this haggling. He told me I was a difficult customer. I'm not sure how he meant that, but I certainly didn't take it as a compliment and I wrote the General Manager, Rafeh, a lengthy email about my experience and how I was treated. I told him I would give him 7 days to respond along with written apologies from Wally and Fred prior to giving any negative reviews (people should have a chance to right their wrongs). Other than getting a call from Aaron trying to sell me the car at still a higher price than what I was offering, I have heard nothing from the Manager...so here's my negative review. They lost points for taking my check and not returning it right away when asked, messing around with the financing, calling me "difficult", pressuring me into trying to buy the car and for the manager never responding to me. Maybe this was an off day for them, but I have a feeling a lot of people get scammed into their sneaky ways but don't realize it or just figure it is expected of a car dealership. If you're doing things their way with financing, warranties, etc. I'm sure you won't have any problems at all with them. Just make sure you do your research and walk out if you start to feel uncomfortable.

mtbv

Feb 11, 2013

Be sure to do a search on "car salesman tricks" before visiting Puente Hills Subaru. I saw a used Outback that they were selling and stopped by to check it out. I told the salesperson, Katrin, that I had my own financing and that I wouldn't want any "extras" that dealerships like to throw in.After the test drive, the used car sales manager, Fred, was in her office. I told him what I could afford at an out the door price, and it was a fairly low offer, I wasn't expecting them to take it but figured I would ask. He asked if I would be interested in financing it through them if they could get me a better rate. The red flag went up here because this is where paperwork gets tricky and the price of the car would magically go up. I took him up on the offer, I was just more cautious should anything out of the ordinary come about...and it did. Fred left taking my blank check from my bank (Watch out for this, common trick with dealers)Another floor manager (Wally from what I was told later) came in with the finance offer. I spotted "Gap" and "Warranty" at the bottom of the paperwork right away and also so a payment $100 high than what my bank was offering and my bank had a shorter term, and the interest rate was no better. They were trying to "sneak in" extras that I not only didn't ask for, but also told Katrin ahead of time that I was not interested in.I told Wally what I had to spend that I had no interest in their financing and if they couldn't accept my offer than just to tell me that they couldn't accept my offer. Had they just done this to begin with I probably would have checked out another car on their lot. I hate haggling and Wally kept trying to get me to go higher on the price. I got tired of it and asked my check back so I could leave...he still kept trying to haggle. I asked several times to get my check back (I lost count) and he finally left.Katrin came back with my check, I left and as I was leaving she was insistent that I come back inside and Fred could get me the price I was offering. I told her to have him call me...it was getting late and I had to leave. Fred called me while I was driving back and through out a price that was still $1000 more than what I offered and I told him no and that all they have to do is tell me they can't take my offer rather than doing this haggling. He told me I was a difficult customer. I'm not sure how he meant that, but I certainly didn't take it as a compliment and I wrote the General Manager, Rafeh, a lengthy email about my experience and how I was treated. I told him I would give him 7 days to respond along with written apologies from Wally and Fred prior to giving any negative reviews (people should have a chance to right their wrongs). Other than getting a call from Aaron trying to sell me the car at still a higher price than what I was offering, I have heard nothing from the Manager...so here's my negative review.They lost points for taking my check and not returning it right away when asked, messing around with the financing, calling me "difficult", pressuring me into trying to buy the car and for the manager never responding to me.Maybe this was an off day for them, but I have a feeling a lot of people get scammed into their sneaky ways but don't realize it or just figure it is expected of a car dealership. If you're doing things their way with financing, warranties, etc. I'm sure you won't have any problems at all with them. Just make sure you do your research and walk out if you start to feel uncomfortable.

mjjackson

Aug 7, 2012

Smooth quick process. Very little back and forth. Would absolutely recommend them.

dbest

May 29, 2012

We bought our car at Puente Hills Subaru, the experience at the time wasn't bad but now we are in Florida and are not able to get the car licensed, and cannot drive it now for 4 weeks. We bought the car in April and still they say it might be a month to get the info to us. We are ready to have the car repossessed. The dealership is no help at all!!! They stink!! Don't know what they are doing!! They lie!!! The salesman was great, the title and finance people don't know their business and just make promises they don't keep. No-one knows what to do, we are consulting a lawyer, don't know what else to do. This has greatly affected our love of our Subaru, probably won't get another one after we get done dealing with this!!!

ajf7705

May 5, 2012

They were the easiest guys that I have ever bought a car from. They worked with us on the price and helped get my daughter a great financing rate. This was her first time buying a car and they were exceptionally nice and helpful to her. When we went to pic up the car the next day, not only was it ready to go, but they actually threw in a couple of little extras as a surprise. Tonight they called to make sure shes happy with everything and to let her know to call if anything came up. I would absolutely recommend these guys to anyone looking for a new or used car.

lavandelove

Nov 22, 2011

We were sold a lemon car. Despite the defects we noted at the dealership, Floyd made the bold claim that all defects on the car will be taken care of. "Just send me the invoice, and I'll take care of it", he said. Of course, like a true car salesman, none of his claims turned out to have any bases at all. It was impossible to get ahold on him, and when we finally did, he went back on his words and claimed that he never said such a thing.Avoid them like a plague, they sell lemon cars, and no customer service at all to help you out afterwards.

zareeba

Mar 20, 2011

Contacted all of the southern California Subaru dealers via email looking for the best price on a 2011 Subaru Outback. Most of the other dealers were slow to respond, and when they did, it was usually with a so-so price. Logan at Puente Hills Subaru was always very quick to respond to email & gave me the best price up front. Didn't waste a bunch of my time haggling over the price. I ended up ordering the exact car I wanted & brought it home yesterday. This was an excellent, low-stress, car buying experience. Not only that, but this dealership has the biggest inventory around and a nice customer waiting area (handy with kids in tow). I will certainly return to this dealer for future Subaru purchases!

KCKing

Apr 1, 2010

Over the past couple days, I've had a couple of e-mail correspondences with a salesman at Puente Hills Subaru. Brian Champagne started off friendly enough.. but then just became rude and pushy. He just kept telling me I HAD to purchase the car by 7pm over and over. It took several e-mails just to find out what options were installed at the MSRP price. When I told him that I planned to keep looking, because the car had options installed that I was not interested in, I got an e-mail from his manager that was very condescending:I'll be sure to avoid this dealership at all costs when I finally decide to make my purchase. I already know the price they gave me was not the "best deal out there," as he stated.. since I already have an offer that is better than what they gave. Even if I didn't find something cheaper, I'd be willing to pay a little more, just for a better dealership experience."I think we have done everything to earn your business. I just think you don't deserve it. I will make sure we stop contacting you at this point. You got the best deal out there and you just dont see it. I can fix many things, unfortunatly I can't fix what seems to be going on with this incredible oppertunity that was presented to you, and turned down.Thanks for all of your time.Aaron X DuportGeneral ManagerPuente Hills Subaru626-626-4800"