Prestige Ford reviews

James Rosenthal

Jun 29, 2016

Great as usual! Quick with service even tough I just stopped in. I did not wait long and received a free car wash.

Arleen Thomas

Jun 23, 2016

We brought our Escape in for detailing. Beautiful job.

G. Miller

Jun 16, 2016

Brakes were repaired and they're working great! They worked me in on short notice and had it done in a day!

Melissa and Gene

Jun 8, 2016

My husband and I bought a new 2016 Ford Explorer from George. He was an excellent salesman. He did not pressure us into anything and was very helpful. This was an awesome experience,,

Samuel Arnold

May 6, 2016

I called and got an appointment they were ready and took my car right away did my 1st time service quickly.

Cas Waddell

May 3, 2016

It was a very good experience, they fixed all the problems and returned the vehicle in great condition. Thanks,

William Seaward

Apr 29, 2016

Service Department was excellent. Vehicle was done on time and at a fair price. In addition, a damaged piece on the dash, which has been that way since delivery; my service rep ordered a replacement because she wanted the car to be correct. Kudos to Abbey for that.

Slow lane Ford of Mount Dora

Mar 22, 2016

I drove my Ford Mustang in to Prestige Ford in Dount Dora fast lub lane. What a mistake that was two and a half hours and I am still waiting for my car, I asked staff whats going on they told me I should have made a appointment so what is the reason you still have a FAST TRACK lub bay just tell customers it appoiments only now Gregg Cox is Parts and no service director. John Reynolds

Happycustomer

Feb 6, 2016

Great customer service! From the moment I called into the dealership to inquire about a vechicle and though the final process of signing paperwork, I felt no pressure. Everyone was so kind and listened to my needs. This wasn't the sterotypical dealership experiece that I expected. I would recommend to all my friends and family to purchase a vehicle here.

Tasha W

Feb 6, 2016

The internet department was very tentative and helped answer all of my questions on my recent vehicle purchase of a new Ford Fusion! A big shout out to my sales consultant Javier for providing me with the up most respect. I will most definitely be coming back for sales and also to check out the service department.

happygirl123

Feb 5, 2016

I'm enjoying my new Ford Fusion thank you. I love Prestige Ford because they listened to my needs and made me feel at home. If you want a honest deal stop by there.

A jones

Jan 6, 2016

I purchased a used car with low miles. I absolutely love it and it runs better than I expected. My salesman was Anthony and he did not pressure me or play any games. He was a straight shooter and I got exactly what I wanted. I would definitely recommend Prestige.

Diane Ford

Jan 3, 2016

I purchased a Ford 350 dually almost 2 yrs ago now and the staff was great!!! I will always be a return customer!!Service rep Joe VanWaes and Jonathan in the office both are great!!

Allen Estes

Jan 1, 2016

Abbey was very pleasant to work with, and a great personality. the service was great.

Steven Salvo

Dec 29, 2015

Very helpful and knowledgable about my vehicle. Didn't try to take me for more money. Did what needed to be done. Thank you for being honest.

Stephanie Scarbrough

Dec 28, 2015

In the past car shopping has always been very stressful to me. My experience at Prestige Ford was just the opposite. Kyle Storms made the process enjoyable. He's a great asset to Prestige Ford. I've already told several people how stress free the entire process from test driving to the financing to the pick up. My 2013 Nissan Rogue is a great car and I am happy with my purchase.

William Carey

Dec 28, 2015

I have been coming to the same location for 12 YEARS FOR ALL MY AUTOMOTIVE NEEDS.That says it all !!!

Carlton Jackson

Dec 25, 2015

Everyone in the service area was courteous, professional,efficient, and completed the job in a reasonable time frame.

Patti Combee

Dec 24, 2015

Everyone was very nice and I always use this dealership for my service needs...Thank you and Merry Christmas.

Wesley Stanford

Dec 24, 2015

Awesome car buying experience. Kyle was a superb salesman. Would highly recommend!

Beverly Halloran

Dec 18, 2015

Everyone was super nice. Unfortunately the tech did not know that the backup light was one he did not have and a lot of time was wasted taking it apart and the putting back together.

David Hux

Dec 14, 2015

Transaction went very well. Sales persons were attentive and timely.Thanks

Jessie Mccoy

Dec 11, 2015

You have to wait a little too long to get checked in to quick lane.I will make an appointment from now on.Everything else was fine.

Roberta Haupert

Dec 11, 2015

Waited on promptly. Kept informed of progress. reasonable pricing. Had a coupon and loved getting the car wash included!

Jimmie Simmons

Dec 10, 2015

Friendly knowledgeable staff that always gives correct details and advise.

Greg M.

Dec 8, 2015

Great experience, good communication from the advisors, they fit me in and did a great job!

Lorene Wehrly

Dec 8, 2015

Everything done well and quickly. Service was great!

Christopher Weathington

Dec 7, 2015

Abby Bennett was awesome. Service was great.. very quick. Would definitely recommend this dealership.

Joel Hicks

Dec 7, 2015

purchased a 2016 ford explorer, sales staff was top notch and delivered on what they said! I am very satisfied with my buying experience at prestige ford.

Brooke Stiell

Dec 2, 2015

I recently took my Fusion in for service. I was out of there very quickly. The service team as well as management took very good care of me as usual!

Richard Small

Dec 1, 2015

I purchased an F-150 King Ranch edition. Anthony and Justin were great to deal with. The best buying experience of our lives. The staff was very helpful in attending to our needs and keeping us up to date on things. Everyone was very polite and kind.

David Priebe

Nov 27, 2015

Everything was taken care of as promised they called as soon as my escape was done and.

Katrina Taylor

Nov 26, 2015

Your personal was exceptional. Fast service. Thank you for washing my car

Patricia Ogger

Nov 26, 2015

From the person that checked me in, to the person that checked me out, all personnel were pleasant and professional.

Dennis S.

Nov 20, 2015

Every facet of Prestige Ford's operations indicated they maintain a customer focused culture. Every staff member was friendly, asked if we needed help or if we needed anything. Their friendly atmosphere was free of high-pressure gimmicks usually found at other dealerships. I had a terrific car-buying experience for a terrific car purchased at a great price!

Zania Bolden

Nov 20, 2015

My service was very quick and everyone was very friendly and helpful.

Deborah Good

Nov 18, 2015

First time I came over there without an appointment and they said it would take 2hrs. for quick lane, so then I went home and made an appointment. So had to go back again with the appointment and they took it right away. So I guess I will have to make an appointment even for the quick lane every time. When you make an appointment on line it does not give you confirmation email also, so you need to fix that.

Richard Cole

Nov 13, 2015

Very pleased with my service advisor Abbey Bennett,knowledgeable and friendly. I got a little frustrated in the afternoon when I called to see if my truck was ready nobody could give me an answer because Abbey was at lunch.

Rosalyn Thorpe

Nov 13, 2015

Everyone is extremely courteous and helpful. I would highly recommend Prestige Ford to family and friends as the go to place for their Ford automobile. My one time experience with the service department was great. However, I now need to return with some additional items for repair.

David Huwe

Nov 12, 2015

Took a little longer than expected, but overall a good experience

Ronald Hausermann

Nov 12, 2015

Received service when scheduled. Service people where helpful and answeredall my questions with a pleasant tone.Thank You

Kim Adkins

Nov 10, 2015

Hello,The reason that I am rating this dealership so highly lies solely on the actions of one employee; Patrick. At one point, I was literally kicking myself for coming to this dealership, as I normally drive out of my way to Mullinax (a hour drive - one way!), but Patrick revealed to me that customer service had not been entirely lost here at Prestige Ford. This manager went out his way to remedy the issues I was having and I left this dealership knowing he did his very best to provide me with the upmost customer service. I have thanked him personally but would like any recognition this review allows to him to be exemplified. Thank you,Kimberly

Beverly Fuchs

Nov 9, 2015

All good...........Sales people were great............

Jessico

Nov 9, 2015

As always everyone was very friendly and personable. Prestige is just a great place for customer service and a warm welcome.

Mitchell Gravely

Nov 9, 2015

2015 Focus ST. Just took it in for the free oil change. Very quick and was back on the road in less than 30 min.

Virginia Helms

Nov 9, 2015

Service was fast and they did a great job. Had tire repaired

Helen Agnoli

Nov 7, 2015

I have a 2013 Ford Escape. Staff and service were both great.

Coy Scobie

Nov 5, 2015

You fixed my recall in a timely manner; but, I had asked the person on the phone to relay that I needed my back window gasket fixed. She did not and Abbey told me when I got there that I must ask for Service if I need something on that order. I had waited a month for that appointment and to make a 2nd trip is not really convenient for me. I work full time; so anyway, lesson learned.

Donnie Covey

Nov 3, 2015

Everyone is very nice. I will continue to go to prestige as my preferred dealer.

Jerry Bird

Oct 31, 2015

Dave was very helpful with our purchase. The Transport Wagon carries the lift with ease. I am very pleased.

Judith Martin

Oct 29, 2015

My c max ford hybrid recalled twice, they fixed and hope there's no more recall Thank youJudy

Rachel Priester

Oct 29, 2015

The service department did a great job fixing my tire sensor on my F150. I was in and out with no probsess.

Raymond Kammer

Oct 29, 2015

My 2014 Escape was in for a software update to the GPS system to resolve a known issue. The work was performed quickly and I was off on a vacation to hopefully find the GPS issue resolved. I've put nearly 2000 miles on the car using the GPS frequently and it's working fine now.

Richard Lyons

Oct 29, 2015

Fine, apart from the offer of a trade in for my two year old car which was never going to happen.

Jim Combs

Oct 28, 2015

Great service and caring people. Will return for future service

Shannon Boone

Oct 28, 2015

I was very pleased with my service. Joe pointed out what needed to be addressed.I appreciate that.

Donald Berg

Oct 27, 2015

Great job fast and professional. The whole staff are great to deal with. Their customer service is second to none.

Dylan Pardus

Oct 27, 2015

I recently purchased a 2013 Certified Pre Owned Ford Fusion at Prestige Ford, I had a wonderful car buying experience Kyle Storms was very helpful throughout the process

Karen Marshall

Oct 26, 2015

Abbey was very professional and helpful. It was my 1st experience with your service department and she made me feel comfortable immediately. I had to return within a couple days because of a low tire pressure indicator and they took me in right away. Abbey was busy when I stopped and Patrick took my car in and handled the problem quickly and explained everything. Good experience overall.

Ronald Gilbert

Oct 26, 2015

Everything was fine. Great service timely manner. I was completely satisfied

Francie Hart

Oct 22, 2015

Abbie in service was great, especially working on the extended warranty to have them cover some parts. The car needed some parts that weren't discussed when we left the car. I was kept informed by Abbie. A big thanks to Abbie!

Orinthia King

Oct 21, 2015

Staff very helpful. Responsive, friendly. Will continue to use.

George Lamoureux

Oct 16, 2015

GREAT service, fixed all of the recalls at one time, mechanic stayed late to finish up sovehicle was available that night.

Henry Nyberg

Oct 16, 2015

Everyone was friendly. The car was serviced in a very short period of time. Showroom and waiting room were clean.

Lorene Wehrly

Oct 16, 2015

The service I received on Wednesday was great. They took my vehicle right in and did complete service. Explained all and was on my way very quickly.Thank you so much

John Fischer

Oct 15, 2015

Everybody is always friendly! They are very accommodating when need be.

Keith Carswell

Oct 15, 2015

No pressure,Paul the salesman was great and so was the Sales Manager Darren!

2015 Stingray

Oct 14, 2015

I was not going to write a review but feel I owe it to others to warn them. My 82 year old mother went here to look at a car, she got some pricing then asked me to go look at it and review.It seemed to me the pricing was high and I said so. The salesman and the manager kind of blew me off but lowered the price $1000. I encouraged my mother to get a second opinion. She went to the next closest dealer who gave her a price $4000 lower. She indicated that she wanted to buy the car from Prestige because it was around the corner from her house and asked me to go talk to them. I went there and spoke to Jonathan the Sales Manager. I told him the competition was $4000 less and although it was generally against my principles, I gave him the exact numbers from the other dealer as I offered to pay $300-$500 more to buy the car locally but no more..He was dismissive, basically accused me of lying or bluffing and said with a "signed buyers order from the other dealer he would consider it" I replied that he could think about it and call me in the morning adding that if I go to the other dealer I will just buy the car there. Well he did not call be back in the morning so I head down to the other dealer at 1PM. It turns out that the other dealer was actually about $6000 less so I buy the car. The SAME car. While I am waiting for it to be detailed the GM Cory calls on my cell phone. I tell him that its too late, I bought the car and told him for how much less. Then he insults me. I believe they tried to take advantage of my mother and were predatory to senior citizens. I am sure Cory and Jonathan have parents as well and ask myself "is this how they expect their parents to be treated?" I cant believe the level of disrespect and dishonesty toward the elderly. Avoid this place

Coy Ford

Oct 13, 2015

Cory, Jacob and Paul were all very helpful and attentive during the transaction. We had two vehicles to trade (2013 Enclave and 2010 F150) and Cory made sure we received a fair trade-in. Overall, this was a good experience, we are thrilled with the new 2015 F150 and we remain loyal Prestige Ford customers.

Francis Neuzil Jr

Oct 13, 2015

I appreciated the follow up and attention to details. My truck runs great and looks great. Just waiting on the follow up on the hitch cover.

Jennings Neeld

Oct 9, 2015

As usual, I was very pleased with the helpfulness of the service staff and the mechanics. I was kept informed of the work being done and the status as far as the time for the expected completion. Thanks again for all you do.

Richard Lauzier

Oct 9, 2015

Was in for service to my 2014 Explorer and out inside of one hour. Very pleasand experience.

Sal Didonna

Oct 9, 2015

Service very good. 35000 mile check up to complimentary car wash

Diane Ford

Oct 8, 2015

Service was great and fast and Patrick the service mgr was very helpful and knowledgable

Manuel Santiago

Oct 8, 2015

Escape. Service was awesome. The salesman (Freddie Guitierrez) was excellent and knowledgable. He was extremely patient with me and my wife.

James Raley

Oct 7, 2015

Jacob was very helpful! He found out exactly what we wanted. Headed inventory. So we came together on the deal.

Jenifer Robinson

Sep 29, 2015

Abbey & Leo were great!! Couldn't have asked for a better experience :)

Lynne Byron

Sep 29, 2015

everyone made trading in my old car and buying my new one a pleasure! NO STRESS! This is my second car form Prestige and it will not be my last!!! Thank you!!

Kenneth Burton

Sep 25, 2015

Both of our advisors were awesome. patrick explained everything us in detail and when we came to detour car Joe noticed we never got our car washed and took me with him togged it done. The only thing that upset us is That we were to get two free oil changes and we were not in the right franchise so we had to pay. We were given a $5.00 discount. Ford is ford and we felt it should be honored by all ford dealerships like Toyota does. Other then that everything was excellant.

Judy Dombroski

Sep 24, 2015

Cmax. Oil service tire rotation. A little more than quoted but was quick

William Cook

Sep 24, 2015

Oil change was handled efficiently. Service writer was suppose to get back with me regarding trouble with my truck....so far no one has called to tell me when the diesel mechanic will be able to work on it.

Lorraine Mcnally-plaugher

Sep 23, 2015

Everyone did a great job communicating from the beginning of searching on line to the end of signing the paperwork.

Jennifer Engle

Sep 22, 2015

Unfortunately, it took an extra day to complete the recall repair on my car. No one called to let us know ahead of time that my car was still waiting to be looked at. We stopped in at 5pm to check on the status. Then, 2 people gave us two different updates. It would be a better customer experience to let your customers know in advance if you are running behind and ask for extra time. Finally, just give an honest update without making up something that sounds good. Honesty is better.

Salvatore Cecere

Sep 22, 2015

Dave was excellent. I have never purchased a vehicle that went so smooth and quick with literally no show stoppers. Everyone starting with Brittany made my experience enjoyable and one that would repeat over and over again. Thank you, Sal Cecere

David Nebel

Sep 21, 2015

The salesman, Paul, was friendly, patient and very helpful. Business Manager, Justin, was friendly, thorough and professional. I thought the buying experience was a little slow but it was a busy day. My new car, a Fusion, is comfortable, handles well and has great lines. The seats are wide and buckling your seat belt is really easy. My trade-in, a Mercedes 240, was almost impossible to snap the seat belt in unless you were 100 lbs. or less. My only dislike about my new car is the key. Too big and bulky and the pop out key is so old tech now. It doesn't have to be the scan tech that lets you just push "Start" (which I know is available on some of your cars) but could be more like the Mercedes was, smaller, lighter and just stick it in the dash.

Joan Murphy

Sep 21, 2015

Joe was a great service adviser. He gave me what needed to be done, explained the costs and levels of urgency. I had the confidence to fix just one thing but plan to do the others next time and another after that. On the other hand, while I waited for my car, I went into the sales area to check out the latest C-max energi. I wandered around both the showroom and lot for almost half an hour and no one ever approached me to help. It was not a peak sales time: early morning on a Thursday. I could find neither the brochure on the floor nor the car out on the lot. Should I decide to trade my Escape Hybrid in for a new C-max, I will probably go to another dealer.

Kathy

Sep 13, 2015

so far the truck has been in twice for THE SAME issue and it is STILL NOT correct.Frank Kron is easy to work with, Greg Cox was not. Many of the service department people could use some remedial training in dealing with customers. Also when you return a vehicle to a customer, don't say this is what you did...say it is repaired. Again my truck has been in twice for the same issue and it is still not right. Finally, I was not given any paperwork for the last repair, so who knows if they did anything to it at all. Have purchased 3 Ford vehicles in 3 years, happy with the vehicles, happy with the sales (all purchased at another dealership) but not too pleased with the level of service at Prestige. May have to consider another dealership.

Matthew Frank

Sep 11, 2015

Everything about my experience was pleasant and easy.

A. Montero

Sep 7, 2015

Everything went really smoothly during our purchase of the 2013 Fusion. Stan, Jonathan, and Reid were a pleasure to work with. Even after the sale the Service staff was very helpful in closing the loop with a couple items. Thank you so much for a great car and a wonderful experience!

Dawn Black

Sep 4, 2015

service department fixed my car fast and so far it seems to be fixed... Great Job!

Kim Hasmi

Sep 4, 2015

Joe is the best service person there. He made sure to keep me updated on my vehicle at all times. Very polite great customer service skills. Vehicle came back looking like it was never touched. I drive an hour just to come to this dealership and to have Joe because he is that knowledgeable. All the staff was very friendly. I had to no wait to drop my vehicle off or to pick it back up. 1000% satisfied.

Valter De Brito

Sep 2, 2015

The service was excellent and friendly. Everything worked well.

Johnnie Coley

Sep 1, 2015

It was raining in my car because the sunroof was leaking. When I got there, the guy in the booth would not come out and assist me. There were no other cars there. Out of no where a nice guy came up and listened to me and was VERY professional and kind. This is a far cry from my last experience. When I came back to get my car it was raining a lot. they were so nice helping me in the car. I had just had knee replacement surgery so I couldn't walk that great. They guy was friendly and he also helped me with my bag. Because of this experience I am coming back tomorrow to have some more work done on my car. Good job. If you are nice to people they will come back.

Sydney Gustafson

Sep 1, 2015

Your service was very good. I have only used you service one time,your services was good.

Frederick Casiello

Aug 31, 2015

Mike Perry was very professional yet understanding to our situation as we looked into options for turning in our leased Focus and lease purchasing a new car. We finally decided to purchase a new Focus and are very pleased.

Robert Adrid

Aug 31, 2015

My service advisor Joe WanWaes was friendly and professional. He clearly listened to my issues, asked the appropriate questions and clearly laid out expectations as far as timing and costs to repair my vehicle.

Zania Bolden

Aug 28, 2015

My experience at prestige ford was very good I drove 45 minutes to get there and was greeted by Dave he was very helpful and knowledgeable and was able to answer all my questions. I was blessed to get a 2015 Ford Escape and even Jonathan the finance manager was very helpful and got me a good financing rate that I was happy with.

Natashua Ewing

Aug 26, 2015

I was greeted promptly by Frank in the service dept and he was quick to get me schedule with someone to look at my truck , also he helped me a get a better price on a rental , very very nice and helpful person.

Tanya Moyer

Aug 25, 2015

I was extremely impressed with your serviceman, Jake. He was courteous, helpful and clearly explained answers to my questions. Very accommodating! I will visit again!

Clay & Gini Helms

Aug 20, 2015

This is our second vehicle that we have purchased from Prestige Ford in Mount Dora. Back in Jan. 2013, we purchased my favorite truck....Ruby Red, 2013 Ford F-150 Eco Boost 4x4 4 door. Best truck I have ever owned. My wife and I have been looking at the 2015 Ford Mustang Eco Boost. We had been waiting on Ford to add the Eco Boost to the Mustang. We found the one that we liked the best, in the right color. We shopped at 2 different dealers before coming to Prestige Ford in Mount Dora. I talked with Jacob and then talked to Jonathan. Told them what we had been looking at and even showed them the sticker on the car. We let them know that we like to buy this car, with these options. Jonathan gave me his best price and his price was $50 less than the other dealer. It's all about the bottom line. These guys did it all. I even got to talk to the owner about the car. Super nice guy (Mr. Matthews). I have had my 2013 Ford serviced at Prestige Ford several times now. They are always very friendly and helpful to me. I even have my work vehicle service at Prestige Ford. I think Prestige Ford has changed to the point that they are willing to beat the other dealers prices... I think it is important to buy local. Love our new 2015 Ford Mustang, Eco Boost, Deep Impact Blue.Sweet Ride

Greg Wheeler

Aug 8, 2015

Saw a Truck online and called to verify the price. Drove 60 mins to get there and was told that that price couldn't be honored. Then to make matters worse, they give an insultingly low offer on trade in. Three hours wasted. So Be careful.

Jeffery and Susan Primeau

Jul 11, 2015

Hi my name is Susan Primeau, and my husband Jeff Primeau and I have purchased two ford fusion's from Prestige Ford and we had a great experience both times, and now we are in the process of purchasing an F-150 and my salesman is Dave Marquez and Greg Morris is the bomb... Everyone here is fantastic and extremely helpful. .. I will always be back for future purchases, and I will recommend Prestige to anyone I talk to.. thank you for such a great buying experience. ..

Sharon Davidson

Jun 20, 2015

From the time I starting shopping on the internet for my new 2015 Ford Focus starting with communicating with Sara and Danielle on the internet to walking into the dealership today and being introduced to Dave Marquez who I closed the deal with. Dave was so friendly, helpful, knowledgeable, listened to my wants and to the explaining of the vehicle and service. Thank you ALL for helping me get into the vehicle I REALLY wanted and not having to settle.

Toni Arthur

Jun 16, 2015

I pulled up in my 2006 Escape knowing what car I wanted to look at (Their website was helpful making this choice). Pulling in I got a flat tire. Karma? Wayne Saunders was waiting, but also very helpful with changing my tire and directing me to the 2015 Ford Escape SE with the best option for the price. Wayne Saunders and the finance/management team at Prestige were there every step of the way. Darren and Jonathan Matthews Were very helpful in getting me in the car I wanted, for the price and financing I wanted. A+ team going on in their management at this dealership. I was a little disappointed with the fact that I didn't receive a Ford Repeat/Loyal customer reward for buying another Escape. :( I've been to other Ford dealerships in the Central Florida area but by far Prestige Ford in Eustis has been the best experience ever! Thank you Team at Prestige Ford!!

Phil & Linda Barrett

May 23, 2015

My husband and I went to Prestige Ford as they were close by our home. We were looking to possibly get a new Escape. I had visited the website and found one I knew we would like. We applied for the Escape and was approved. Dave M & Jacob G was our techs who helped us get the car. Dave satrted it on 5/21/2015 and Jacob really got the ball rolling on 5/22/2015. Both were very nice & courteous. Jacob really went above and beyond his dutues to help. We did get the SUV that we wanted and the payment we could afford. Gregory M, the finance officer was very courteous and helpful too. Thanks To Prestige Ford of Mt. Dora for your great staff. One ,ore thing: Other workers there were nice too and would go by us and ask if we needed anything. We were there a few hours. lol

Amy Peters

May 16, 2015

I was looking to buy a new Ford. The closest dealer to my home is Prestige Ford of Mount Dora. After reading some recent negative reviews, I had very low hopes when walking into the place. Turns out, I bought a new 2015 Ford Fusion here and I absolutely love my car and the customer service from the sales representative. I highly recommend Mike Perry, as he is very knowledgeable, friendly and professional he did a great job of showing the car and personally walking us through the purchase process. It took us less than two hours to view, test drive, and purchase the car. No pressure, just good service and we felt like we had developed new friendships.

Jason Matty

May 7, 2015

I came in and everybody was so helpful and nice. I've never been in a dealership where everyone speaks and says hello and the managers even come out and speak. I would have to say this is the best car buying experience I've ever had HANDS DOWN!!!!!!! Thanks Prestige Ford

Unhappy Customer

Mar 29, 2015

We had appointment on Friday to have recall fix (supposed to take around an hour). We dropped off car at 7am and I took my husband back home and went to work. He called Prestige around noon time and lady said they were all out to lunch and she would have someone call him back. After not hearing from anyone, he called two more times and was told it wasn't ready and they would call us. They never called back and we went the whole day without a car! We decided to go pick it up Saturday morning and take it elsewhere for service. When we asked for our car, they offered no explanation OR apology!

Keep Driving

Jan 29, 2015

This is a small Ford dealership with very limited inventory and the service department damaged two of the rims on my truck. When brought to their attention they were nice and explained to me that there was nothing that they could do as this was to be expected from placing the front end alignment sensors on the rims to check the alignment. I kinda figured that out for myself and they really should have been more careful. Other dealerships manage to do this without damaging my property. This accounts for the perimeter scratches on my front rim but no explanation for the deep scratches that were discovered on the back rim. The tires and rims were obviously not properly stored when rotating them causing the scratches on the surface of the back rim. This dealership is close to home so I go there for service but I think driving a little further will be a wise decision in the future.

2008 Town and Country

Oct 2, 2014

We are very disappointed with two of your salesmen. We stopped in last Sunday to claim a prize and a salesmen had us interested in a town and country. At the time he told us we needed some cash down. We left and was contacted again on Monday, the salesmen #1 (Randy) old us he could get us in the van. On Thursday October 2nd we were called again by salesmen #2 ( Jonathon) telling us he would get us in the 2008 town and country. I ask him if he was sure he could get us in the van and said he could. I have a voicemail from him with that information. I told him we would be there around 6 or 6:30. We arrived at 5:35 and sat there about an hour. Two salesmen came out and said they were going to process the papers and would be right back. Finally one came out and ask us to fill out some papers. As we were doing so he came back and told us the van was just sold. I think that was rotten and devious of the two salesman. Also, the 2nd salesmen told me He was sure we were getting that van and we wouldn't be wasting a trip there. Get this: he even said he would pay for our gas if we wasted a trip. Didn't see that either. R. G.

Videobill

Sep 6, 2014

The Mustang ad was not up to date but the followup was professional.

Berry

Jul 3, 2014

UNREAL!!!! By far the best support staff, especially financing. They lay everything out for you, cut and dry. Flat out get you the best deal they can and work with you as much as possible to get you into the right vehicle at the right price. There is no shady business going on here, they care. Just traded in a Civic and went with the Ford Fusion energi but it was not the car that made me choose Prestige, it was the staff. I had many offers from ford dealerships for the same vehicle. These guys did whatever they needed to make me happy, and i am not talking about back door deals, im talking finding any way to save me money if possible. They squeezed every dime FOR ME! Jonathan Matthews in Sales was top notch! Jacob Gabriel was my sales consultant and he made sure to make me feel as comfortable as possible as well as find out any information about the vehicle that i needed to know.

Merlinsrage

May 27, 2014

We went in search of a new to us car (used). Our credit is definitely not the best. But the staff at Prestige Ford made it happen. They went out of their way even paid off our other car that had less then a year of payments left. The staff went above and beyond made us feel welcome not overwhelmed or attacked by sales person after salesperson. We are grateful and happy we made the decision to go to Prestige Ford.

Could have been a happy review, but no!

May 24, 2014

I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was a gentleman and had the same pricing understanding that I had. The Finance and Sales Managers would not honor the price we agreed on and tried to make me feel bad about the transaction. I did my research and offered them a fair price. It was in writing. I acted in good faith and wasted an entire day only to have my integrity insulted by the management. I should have heeded the other reviews because this is not the first time or the last time this has happened.

1997Discovery

May 24, 2014

I had a clear understanding with the salesperson as to the price, only to have them change it when I went to pick up the car. The salesperson Ed, was a gentleman and had the same pricing understanding that I had. The Finance and Sales Managers would not honor the price we agreed on and tried to make me feel bad about the transaction. I did my research and offered them a fair price. It was in writing. I acted in good faith and wasted an entire day only to have my integrity insulted by the management. I should have heeded the other reviews because this is not the first time or the last time this has happened.

DONNA

Apr 21, 2014

OMAR, STEVE AND JONATHAN IF YOU WANT PERSONL SERVICE AND QUAILITY CARE THEY ARE THE ONES TO GO TO, THEY TOOK CARE OF EVERY THING AND MADE MY NEW PURCHASE ENJOYABLE..CAN NOT SAY ENOUGH

Tvr

Mar 14, 2014

I bought a car at Prestige Ford in January. Check out everything they tell you before you buy a car.

Mark

Jan 23, 2014

The Quick Lube took almost two hours; the folks could not start my car; thinking I needed a new starter; then telling me he was not aware it was an automatic; amazing

Ray C.

Oct 1, 2013

My son went into the dealership to purchase a new ford. He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called Ford to get the authorization and had made the mistake of telling Ford he was his nephew, which gets you the X-plan discount. When my son took this to the dealer they told him that well maybe Ford must have changed their policy and that is what you are authorized. The finance rep did not attempt to call Ford or verify that this information was correct. They wrote up the contact under the X-plan and away we go. When then found out a few weeks later from a friend that was looking for a Ford at the same dealership, and the finance rep called Ford to verify which plan they were eligible for (Z-plan: grand daughter of Ford retiree). So we called Ford again with his Grandfather and verified that he was indeed allowed to use the Z-plan, the Ford representative said she beleived the Ford Dealer should make accept the new Z-plan number and make it right. After going back to the dealership, the Finance rep said it would cost my son $500 to cancel the contract and issue a new one. When I contacted the General Manager, he told me it was $300 to do the same thing. I asked them to correct this as they had as much knowledge and responsibilty to fix this as we did, the GM said he could not do that. I even offered to pay half the cost $150 of the $300, and the Gm still said no way. This dealership is only out for the money and could care less about it new customers, even those that qualify for Z-Plan discounts. Buyer beware, purchase at your own risk from this dealership.

rc1agr2

Sep 30, 2013

My son went into the dealership to purchase a new ford. He told the salesman and finance rep the he was eligible for the Z-plan, as his Grandfather worked for retired from Ford. His Grandfather called Ford to get the authorization and had made the mistake of telling Ford he was his nephew, which gets you the X-plan discount. When my son took this to the dealer they told him that well maybe Ford must have changed their policy and that is what you are authorized. The finance rep did not attempt to call Ford or verify that this information was correct. They wrote up the contact under the X-plan and away we go.When then found out a few weeks later from a friend that was looking for a Ford at the same dealership, and the finance rep called Ford to verify which plan they were eligible for (Z-plan: grand daughter of Ford retiree). So we called Ford again with his Grandfather and verified that he was indeed allowed to use the Z-plan, the Ford representative said she beleived the Ford Dealer should make accept the new Z-plan number and make it right.After going back to the dealership, the Finance rep said it would cost my son $500 to cancel the contract and issue a new one. When I contacted the General Manager, he told me it was $300 to do the same thing. I asked them to correct this as they had as much knowledge and responsibilty to fix this as we did, the GM said he could not do that. I even offered to pay half the cost $150 of the $300, and the Gm still said no way.This dealership is only out for the money and could care less about it new customers, even those that qualify for Z-Plan discounts.Buyer beware, purchase at your own risk from this dealership.

DJ Irving

Apr 18, 2013

I bought my 2013 Ford Mustang from Prestige Ford about 9 months ago and the quality of customer service was excellent. I enjoyed the fact that they took their time with me through the buying process and got me the best deal I had seen yet. I also get my mustang serviced there as well and they always take care of my needs without pressuring me to buy any services, which I like a lot. I can honestly say I have found my hometown dealer!

tony heard

Mar 19, 2012

i went here looking for a nice grand marquis that they had for sale and when i got there they didn't want to give me the car for the same price on the internet they jacked the price up on me so i walked out the door i came there with cash in my hand of 3000 the car was for 4255 and it had 165,000 miles on it come on that car with all the miles and i had cash they could of sold me the car.

HYPERQT

Mar 13, 2012

I LOVED EVERY ASPECT OF THE PROCESS... WOULD PAY MORE FOR THE SERVICE I RECEIVED.... WILL NEVER GO ANY WHERE ELSE AGAIN!!!!! BRANDON IS THE BEST EVER!!!

dutchstar38

Oct 7, 2011

After shopping several dealerships, I recently bought a F-150 FX4 and got an excellent deal from Prestige Ford. Fred was my sales person and he took the time to determine my specific needs in a vehicle, and then found just the right truck for me. I love the new Ecoboost engine. Fred patiently guided me through the entire process (both before and after delivery), and I will recommend him to all of my friends and family.

Hriack

Oct 7, 2011

I happened to be near this dealership while on a business trip and always had a desire to look a Ford 150. Stopped in the dealership and was approached by Fred Baughman, a sales person at the dealership. I told him I was just looking at the Ford 150 and was from out of town and would not be buying the truck but could I get inside one and take a look. He could not have been nicer, more understanding or more helpful. He understood that I was on a business trip and wasn't going to buy but answered all my questions and was extremely knowledgeable. He spent a considerable amount of time explaining the features of the truck with me and never once did I feel pressured or rushed.If or when I buy a Ford 150, I will drive the 15 hours back to this dealership and buy it from this salesmen. People this knowledgeable as well as this patient and understanding need to be rewarded for their efforts. I would highly recommend Fred Baughman, if you are looking at a Ford in Central Florida. It is rare that I write reviews but the customer service I received from this salesmen when I was clearly an out of towner who was just looking was outstanding.

Trinity1956

Oct 7, 2011

All I can say is what a GREAT experience! No hassle, no lies and everyone was down to earth and friendly! I am loving this dealership! I would recommend Prestige Ford to all of my friends/family and anyone looking for a vehicle! Vicky, Bill, Jaimie and Norris worked exceptionally fast and got my payment lower! I am so happy with my new Ford Fusion! Kudos for this dealership and a igh five for everyone there! 5 stars all the way!

smart buyer

Mar 3, 2011

the salesman was nice and genuine, but the sales manager or GM made promises and couldn't keep them. Lied many times. Vehicle had problems and they tried to hide them.TERRIBLE EXPERIENCE!!!!!!!!!!this place is "buy here pay here" quality at best!!!