Posner Park Chrysler Dodge Jeep Ram reviews

Larry Daugherty

Aug 13, 2016

We had visited several dealers but Posner Park Chrysler was 'hands down' the best of all. Mark Vargas, the sales consultant really listened to us and understood our situation. Then he worked very hard to find us a vehicle that met our circumstances at a fair price and within our budget. He really went 'above and beyond' what was expected. The Finance Manager Marcos Vargas also was outstanding to deal with, explaining everything and answering all our questions. Both Mark and Marcos made us feel like 'family' and we will without a doubt buy our next vehicle from them and this dealership as well as tell everyone we know who is looking to buy, new or used, this is the place to go. It was a pleasant and outstanding experience.

Knoxa001

Jul 18, 2016

When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to Tony Reeves the GM. Thought, ok the GM is in charge and will make things right. Well, unfortunately, he failed too. He promised he would have his service manager call me and he would call me to ensure I got the service manager call. Neither happened. Another week later I finally got my car with a promise that they would ensure all was covered for my trouble. A few months later I'm getting invoiced for payments due for what Posner Park denied to pay. When I called Tony, he again goes MIA no return calls. I text the service manager who personally told me to loop him in if I ever needed anything.....guess what no answer from him either. I has now been 18 days since I requested an answer from the service manager. I have left two voice mails to the GM with no return calls and the service manager is also now ignoring me. I guess their mission statement truly is a lie because I have never been a valued customer even though I dropped a lot of money for a brand new car. To top it all off I have a service contract with them so I'm stuck having to go there. Tony Reeves you should be ashamed of yourself and your professionalism is a joke. I tried to do this with you in person so we could hash this out like adults. You left me no choice but to put this for everyone to see.

Tiffchism

Jul 11, 2016

I am extremely upset with my first buying experience with this dealership. My husband and I went to this dealership knowing exactly what we wanted in a vehicle, year make and model. They literally only needed to put a pretty bow on it and we would walk out happy customers. Knowing car buying isn't a 30 min process, we knew we would be there a couple hours. However, we were there sitting and waiting for them to close "their" deal for 6 hours and then some. Only to be given a vehicle that was not detailed before we left, (not that big of a deal), but had broken pieces to it such as a compartment in the rear floor board, the front fender on the driver side had come loose and was hanging once we got home from a short ride and the vehicle pulling to the right. (There was no way it was a low tire pressure issue-no sensors have gone off) Since it was not detailed the vehicle has had black smudge marks around it that our sales guy said would "buff off". I'm a mother of 2 that works very hard for my family and I do not have all the time in the world to waste miles on a 2016 vehicle to constantly drive back to your location to have you repair things on a 3 day old vehicle that our family just bought. When buying a brand new vehicle there is no expectation that it will already be broken, or have issues needing repairs . It isn't fair to say "well these things happen" per your sales manager -- because on a brand new vehicle from your dealership this should not happen. Not when the quality of your dealership name is on the line. And to tell me "you have a warranty up to 36000 miles we will repair it" is not enough. Need I remind you I bought this vehicle with 24miles on it from you on Saturday the 2nd and this should not be how you handle a paying customer with faulty equipment you sold me with a smile. We were told to bring the vehicle to have it repaired, my husband took time to bring it up to you just for you to tell him to bring it back another day. You not only inconvenienced him one day but will another day(also more miles on this brand new vehicle). I don't want you to simply repair a brand new vehicle I did not damage. This will be the last vehicle we purchase from this dealership. Sincerely A very angry, disappointed and upset customer!

CLF

Jul 7, 2016

I took my durango into the service department on June 27, 2016 to have new brakes and rotors put on, which totaled $1,000.00. You would think that they would return my car in the condition they received it in, wouldn't you? No. My car was filled with black, greasy finger prints and markings on my leather interior and carpeted floors, that took hours of scrubbing to remove. Some I couldn't get to come up and would require a $130 detailing service to remove. The service team must have also enjoyed watching the DVD player in the back seat while having my car over night as there were finger prints and marks all over the back seat area as well, which they would not need to go into when replacing outside parts. It was also obvious that they went through my things as there were prints all over the center console latch. After picking up my car on the 28th and returning home to find this mess I emailed my complaint to the department, via the website, as well as to a Tracy via email. (Who is the same name a women who answered the phones when we scheduled our service appointment and was very difficult to deal with) I never received a return message to either. Really shows me they care about their customers. I will not being returning to this dealership again.

Geno1967

Jul 7, 2016

Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless I absolutely need to.

Robert

Jun 27, 2016

Seeking information needed to put together a deal as I live more than an hour away. They would provide me with the details I requested.

USN20YEAR

May 15, 2016

The service writers are exemplary examples of professionalism. My first warranty repair was less than desirable. The failure occurred during the heat of the day and worked after overnight cooling. It took nearly 6 weeks to repair the Uconnect display unit that kept freezing or randomly displaying screens without driver input. Now repaired, with several time periods of parts being ordered, it works as designed. My service writer for that repair process has since resigned his position at Posner Chrysler. The second warranty repair was processed by service writer Henry, last name not recalled at this time. The A/C re-circulation button was rendered non-functional, failing during the heat of the day, when you needed it most. A week had elapsed for this repair only because parts had to be ordered and I was unable to return in 2 days to complete the repairs. Henry has always been very respectful and understanding during my visits. My criticism of both repairs is the parts were not on-hand to complete the repairs during the initial visit to the dealership. Additionally, when I needed other unrelated items from parts, they also had to be ordered. What parts/items do they actually stock? The normal maintenance visits are always performed with utmost professionalism. The waiting area is always neat and clean. As part of a management team, it is obvious to me, the primary reason I feel comfortable at this dealership is because the current management team truly cares about customer satisfaction with the repairs or maintenance actions completed. This level of professionalism does not happen by accident. It took a lot of hard work to reach this level of caring and maybe even more work to keep it there.

Irizarry316

May 6, 2016

I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor

GregMoparfan

Apr 27, 2016

Very nice dealership clean shiny, excellent sales staff Holly was our sales lady she worked very hard to get us a nice car that fit our budget great place to buy a car why would you go anywhere else? Ask for Holly

mjdbar

Apr 24, 2016

I took my car in for a warranty repair. My service adviser was Melissa Jolley. The entire process was handled with the utmost professionalism, from the time I arrived until the time I left. Melissa got my car into the shop immediately. I was told the repair would take from and hour and a half to two hours, and in an hour and forty five minutes it was done. The technician performed a computer update as well as the repair. The waiting area is clean and comfortable, and I will definately be back here.

jason graves

Apr 19, 2016

I felt like part of the family with Tony, Adrianna and the rest of the team. Thank you so much for the non typical car sales experience. I've bought many cars and trucks over the years and I've never had an experience like this one. I can't say thank you enough! Highly recommend you guys and gals.

s charles

Apr 17, 2016

Had a9:00 apt. car went into shop after 11:30 to be worked on. not right not happy . still not working right. called up Friday had to leave message said will call me still waiting. Called sat. same thing no answer on phone no answer left message said they would call me back still waiting I will try again monday

Gene

Apr 10, 2016

Service department staff was helpful and courteous. Routine oil change and evaluation was completed promptly and efficiently.

Blanca and Jose torres

Apr 2, 2016

Definitely will be buying my next car from these guys. Financing was easy, very friendly and they treat their customers with respect. I would recommend them to anyone in the market for a new car!! Thanks Mark and Marcos!

Jeanne

Apr 2, 2016

Like their express service. Car was ready in the quoted amount of time. After checking out the car was no where to be seen. It was parked in the back corner of the lot not visible from the building. I think they should be able to drive your car to a designated area to be picked up. They also did not change the oil due sticker on the windshield. Waiting area is very confining and the coffee pots were empty.

Kate

Apr 2, 2016

I was very pleased with my service advisor, Roberto Murillo. I had an oil change done & he advised me of a software update that was available under the warranty. The update was completed & everything seems to be running fine.

Blanca and Jose

Apr 2, 2016

Easiest car buying experience. Friendly dealers, they were helpful tried to get us the car we wanted instead of being pressured into something else. I will definitely buy from them in the future.

Lynn

Apr 2, 2016

Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating personnel.Thank you for the quick service

Brian Joseph

Mar 31, 2016

Service was quick & easy. Just the way I like it. Service advisor was very personable.

Kaliber50

Mar 29, 2016

I brought my car in (which is barely a year old) to this dealership because my fuel filler sensor wasn't working right (the gas pump kept immediately shutting off as I attempted to pump gas). I initially scheduled to have the sensor looked at. After their diagnostics, they said the whole fuel tank had to be changed and ordered a new one... no problem I guessed, seeing my car is still under warranty. What was supposed to be a few hours to a day of work; turned into almost a week with a rental. I called periodically throughout the week to get status updates on my car , seeing that my service advisor (Melissa Jolley) failed to do so, just to keep being informed that my car "should be ready by tomorrow"... this went on for the rest of the week. I finally received my car back that Friday and the first thing I did was went straight to the gas station. To my surprise, add soon as I attempted to use the pump, the pump stopped... problem still not solved. I made several calls to both Melissa and her service manager Mike Rago which went unanswered. I ended up calling the dealership that I brought my car from (which was over an hour away) to schedule the service. They pretty much told me what the problem was over the phone... "it's the fuel filler sensor", the exact issue I told Posner to fix (it's a common issue with Chrysler/Dodge cars). Anyway, after looking at it, they elected not to touch it and suggested that I take it back to Posner to fix the issue, because "they changed the tank, but didn't even change the faulty sensor". At this point the service department still haven't returned my calls. I decided to just show up, and they had no choice but to look at my car again. They agreed to order the new sensor (which was supposed to be delivered in a couple of days), and Melissa stated that she'd call me when the part arrived so I could bring my car in... never heard back from her. It took me calling AGAIN before she scheduled me to come in the following morning to get it taken care of. Well, I brought my car in the following morning, just to be told that they'll have to give me another rental because they had 3 techs out... and my car "should be ready by tomorrow"... I would NEVER come back to this place... not worth the headache by a long shot! I'd rather take the hour+ drive to Airport Dodge.

WoW

Mar 28, 2016

Made an appointment to see the leak professorial at 12, on Friday the 3-25-16. Arrived at the service department at approximately 11:45AM. Was greeted friendly and directed to check in. Stood waiting for about 10 minutes, saw a couple of reps just walking, around and not acknowledging me. ( very unpressional ) like if I was just a statue. Another person walked in and he was attended, that's when I spoke up. Finally Angie ( I think that was her name ) acknowledged me after 10 minutes of standing around. She said Gary was about to attend me. Anyways stood waiting till about 2 PM and the leak professional never showed up. I decided to have an oil change. Hopefully my next visit would be pleasant and the leak professional will show up. Forgot to add, I was standing directly in front of the managers office and he didn't even realize I wasn't being attended. I guess that standard procedure. INCREDIBLE

Trow

Mar 24, 2016

I had my van serviced for possible shift problems. My service adviser, Greg took a test ride and said it seemed fine, but had his Transmission technician check it out. It was fine. They also did an overall inspection and looked after a recall. All done in less than two hours and "No Charges". A very pleasant experience. I would definitely recommend Posner Park Chrysler.

Jimmy

Jan 29, 2016

This dealer is awesome the sales person that helped me was Bruce he was great help and a great person if your looking for a car or truck go see Bruce.

Pete

Jan 18, 2016

Had car serviced for a recall notice. Work was efficiently done and I was comfortable in the waiting area. Coffee was appreciated and enjoyed the "extra" of a fresh donut! Thanks!!

Misty Jones

Jan 15, 2016

I went to service and spoke with Tony, he was knowledgeable about my crazy electrical problem I was having. I took my PT Cruiser to 3 other dealership and spent over $1500.00 in repairs, and the problem still not fixed! Tony was honest and they found a wire that was half broken. I paid $300.00 and my car has been fine with no issues for 2 months now! Pisner Park is the only dealership I will go to! Great service, everyone is happy and you always feel welcomed!!

Retiree

Jan 15, 2016

I travelled from Canada and dealt with Melissa in the service department. Great Service. She was so helpful and did what I asked with a smile on her face. She was courteous and professional. More importantly, dealing with her was like dealing with a friend. I have winter home in the area and I will be dealing with her whenever I have issues with my car.

Mickey Cop

Jan 3, 2016

Purchased two Jeep Cherokees one year ago. No hassle purchase. Recalls and standard maintenance have been handled expeditiously. Recently, when a computer module was not available in the Chrysler parts warehouse, Posner had one expressed from Michigan and had the repair completed by 9:30 AM the next day.

Alan McConnell

Dec 18, 2015

This is my second new Chrysler 300 from Posner Park. Tom 'ZBARR' Hirschman, the sales agent, Matt his manager and Marcos Vargos who did all the paper work and the finance, were all extremely helpful, knowledgeable and friendly. I had them find out various prices on various options and they also located vehicles should I decide I didn't want one that didn't match what they held in their sizeable stock. I had many questions and answers were all given. I felt valued and certainly not pressured. I took details of some vehicles away and went back the following day to complete my purchase on my chosen vehicle (300s). On the basis of the service I have always received there (including the service department) I would not go anywhere else to buy a vehicle, I would not hesitate to recommend these guys. Give Tom a call if you are considering buying a Chrysler, Dodge, Jeep or a Ram. As we say in the UK (where I am from) this guy knows his onions!

Bill

Nov 18, 2015

Bought a new town and country on October. 20, 2015 3 days later I had to stop at the dealership, and the 3 deferent people I had delt with not one of them even new me . You would think after spending that kind of money at least one would remember me . Today I had to go the dealership to a new 30 day tag and they me wait for over an hour,and they wern't that busy ,so when I get ready to traditional again I won't be going to posner park they are very friendly until they get your money than they don't know you.

Gary L.

Nov 8, 2015

I purchased my 2004 Chrysler Sebring convertible from your affiliate in Winter Haven last year. I brought my car into your dealership to replace the battery. After a two-hour wait, I was informed that the battery was dead, which of course I already knew. The service adviser proceeded to give me the estimate; $129 for a new battery and approximately $80 for labor. He said labor was extensive since the battery is located in the left front fender well. I informed him that I had called the Parts Dept. before I came over and they told me the battery was $49.95 for the 510 cranking amps. We went to the parts department and Michael said he quoted me $149.95, which is baloney. I confirmed with him on the phone that the battery was $50 bucks. Besides, why the variance in quoted phone price and the price service writer gave me? I went to Wal-Mart and got a new battery, INSTALLED for less than $50 ! I'll never visit your place again. Thanks for nothing, Gary Laniewicz

Anonymous

Oct 23, 2015

My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the building and was delayed while the two service writers finished up a gossip session. The man who wrote up my service request had a sloppy and dirty appearance. He seemed annoyed that I came in. He did not listen closely to what I was saying and this delayed what should have been a simple process.They charged me a $100.00 diagnostic fee for the A/C evaluation. OK. I left the car there and they called me on the telephone later. Then they gave me an A/C repair quote of $1,700.00. This is a lot of money. I was not sure I could trust them because of the VERY negative impression they gave me. I did not agree to the repairs at that time because I wanted to get a second opinion.I picked up my car and drove home. The next morning I tried to use my windshield washer and to my surprise... IT DID NOT WORK! I looked into the problem and found that the insulation under the hood of my car had been pulled back, and both windshield washer nozzles had been broken off underneath the hood! I've been driving for over 40 years, and have NEVER had a windshield washer nozzle fail on me. I declined the expensive A/C repair and then BOTH my windshield washer nozzles break on their own? IMPOSSIBLE.The technicians at Posner purposely broke those windshield nozzles, probable because they were angry I did not get the repairs done.I also noticed a problem with my fuel gauge that I did not have when I brought the vehicle into Posner. While driving with plenty of fuel in the tank, the fuel gauge would drop to EMPTY and the low fuel alarm would light up. I discovered that they had STOLEN my perfectly good gas cap and replaced it with an old worn out cap. I purchased a new gas cap the problem disappeared!How STUPID are those guys to think I wouldn't figure out what happened? Did they think that I would not tell anyone about it? What kind of person would sabotage someones car like they did? The only conclusion I can come to is that Posner Park Chrysler is EVIL and CRIMINAL.What happened really angered me. The thought of going back to talk to the General Manager crossed my mind but I knew I'd be wasting my time. If the GM was any good this type of thing would not have happened in the first place. POSNER PARK CHRYSLER JEEP DODGE RAM ARE THE LOWEST FORM OF xxxx.I solved my A/C problem using super-sealer and recharging the system. It's been working fine for over a year now. You'd think they would have done that for the $100.00 I paid for the A/C evaluation. Instead, they were hoping to STEAL $1,700.00 from me for A/C repairs they were not really going to do! Stay far away from Posner Park Chrysler Jeep Dodge Ram of Davenport! I will be happy when those xxxxxxxx finally go out of business.

FraRey

Oct 16, 2015

Tony the Service Rep is excellent!!! I took my 2015 Dodge Journey in for a oil change and received excellent service. This is the first vehicle I've owned that lets you know when to have the oil changed.

Nice guy taken for a ride.

Oct 15, 2015

This snake tried to con and cheat me. I actually had to have this escalated and will only go to Melissa or Roberto in service. Beware of Tony, he will try to pad the bill, over charge, and any other trick in the book.

Duane Hackman

Oct 9, 2015

Had loud noise in front end of Chrysler Town And Country. Waited three and a half hours and heard nothing from anyone and went to check to see what they found and found nothing. Told us we were hit and it made the front end loose but didn't know how to fix it. The marks they claimed that was to be the area that was hit was nothing. Sent us to a Fiat dealer in Winter Haven and car was fixed in less then ten minutes. It will be our last visit to this dealership.

JeepFL33896

Oct 7, 2015

Took Jeep in to get oil changed and was advised needed battery, after insulation radio did not work, service dept refused to fix or take responibilty! We were also insulted and denied after asking to talk with someone else! STAY AWAY FROM THIS DEALERSHIP THAT DOES NOT CARE ABOUT ITS CUSTOMERS

Duncan Edwards

Oct 2, 2015

My Charger is my baby, NO-ONE else drives her and, tbh, I don't even like it when envious eyes are on her at traffic lights, and parking lots. Its a big deal therefore to let someone other than me work on her, but, I have to admit, when it comes to electrics. I really feel that they are some kind of black art. When my car started to have a meltdown and would not start (this coupled with no dashboard lights, interior lights, radio and A/C fan always on and would not switch off, windows with no power) It was my worse case scenario. I, reluctantly, had her towed (gently, I followed in my wifes car to make sure) to Posner Dodge. The lovely Melissa jolley in the Posner Park service department was professional and reassuring, and although I was still a little nervous about leaving my baby there, she went some way in making me feel better about doing so. I was feeling the end was near but ...NO!! When I called to see how the procedure had gone I was not only surprised at the speed of recovery but also the cost. I had been expecting a HUGE bill but, they had not tried to rip me off, sell me a service that I did not need or find another reason to make more money out of me. My car was ready and waiting and running better than ever. The cause of the electrical meltdown? a bad battery, bought new, from another source, only 3 months earlier. I will not hesitate to pick up the phone and call Melissa the next time my car needs anything at all. She is professional, courteous and reassuring, and I cannot recommend the services of her, and Posner Dodge highly enough.

NASCAR Fan

Oct 1, 2015

I have purchased four vehicles now from this dealership and they have always been helpful and the service has been great. I recently had two vehicles in the Posner Park dealership at one time, one was there for a diagnostic check up so it can be sold and the other was there fo0r a standard Grease and Oil change. Melissa was helpful in keeping me informed of what issues and parts were needed on one vehicle and also keeping me up to date on the other one that just was there for a grease and oil. I have never had an issue when dealing with the service department, it is one of the reasons we keep coming back for service.

Heather

Sep 19, 2015

I took my Jeep Liberty in for some recall work. Roberto told me they could do three items on my recall (a software update, the trailer hitch replaced and replacing the lower ball joints). I made an appointment for the following week. I dropped it off, expecting this work to take several hours, so when they called only 2 hours later, I could barely believe it. I picked it up with no explanation of any work completed (or not completed), just a "here's your keys. Bye". Driving it home, it didn't sound like the lower ball joints were replaced, as they had started to squeak. We took it straight to a trusted mechanic who hoisted it up and pointed out my lower ball joints that badly needed attention. I was confused because I had thought this was just taken care of at Posner. Alas, it was not. I proceeded to call Melissa Jolley for an explanation- but she did not return my call for THREE WEEKS. When she finally called, we made another appointment, dropped it off for the ball joint work, and then this time I signed some documents at the end (Melissa was no where to be found) and it appears all is well now. I was disappointed with the lack prompt call back, and even more confused though when she told me my Jeep had work on it in 2001, when its a 2002. Ash in sales was very nice, Roberto was nice, but almost a month to return a call is not an acceptable level of service for me. When it's time to buy another Jeep, I won't be going back here.

Dr. Jack Duffy

Sep 17, 2015

I brought my car in on a Friday to have a list of repairs done. The first person I met was Tony a Service Rep. he seemed very knowledgeable and set me up with a retail car right away. Later on during the day Tony called me and went over some the things that needed to be repaired. Once we agreed on what would be repaired, he mentioned that the Van was due for a tune up and wanted to know if I wanted to include it in the repairs. I declined on tune up and work began on my Town and Country.. The next day Saturday I thought it over and decided to have the tune up done.. I called the Service Dept. on several occasions and I could not get in contact with Tony. I left a message that I wanted a Tune up included in the repair. A few hours later I got a message from Tony. Even though Saturday was his day off he left a message that a Tune Up would be completed and when he retuned to work on Monday he would personally see to it .....I was very impressed !!

sarah0126

Sep 6, 2015

Good morning, I was asked to leave a review for my service that I received last week on my vehicle. I am offended and horrified by the absolute poor service I received at your location and there is absolutely no way I will ever return. I made an appointment, where I was told a total to check a problem, which then I was overcharged for when I arrived (99.99 to 149.99). It took them 3.5 hours to diagnose my problem (which upon a second opinion turned out to be incorrect and way overcharged - 1377 + tax for a solution that costed less than 500? I am absolutely appalled you treat your customers this way). I was also "strongly encouraged" to get several other "problems" fixed, which, one would think that since I had serious work done on my car in May, would have been brought to my attention. As such, I paid over 200 for poor service, and to feel swindled and upsold. I'm lucky I managed to get out without paying more, as I was given a quote of nearly 2500 for problems that either didn't exist or for a problem that easily fixed without the complete replacement of parts. I'm not sure what type of business is being run at your location, but being that I have been a loyal Dodge customer for many years, I have never before been treated in such a rude and condescending way. I will not be returning to this location and I will do my best to tell others who are thinking of going to your location to attempt a different one. I would further like to state that I feel as though I was preyed upon as a young woman, and told that if I did not get these problems fixed, I would likely end up on the side of the road. Upon further research, I determined that none of the issues that were brought to my attention during my visit would have actually resulted in this happening. I left in tears.

fstss

Aug 22, 2015

I took my 2004 Dodge Dakota in for it's first tranny flush and was told they don't change the transmission filter which is recommended on any tranny flush. I went ahead and had an oil change done as well. 3000 miles later, I go and do an oil change myself and found that due to the previous oil change done by Posner Park, my oil cap was put on incorrectly and I was lucky to even get off. On top of that, my oil drain plug was on so tight that I ended up stripping the drain plug bolt. I did finally get it off and when I moved to the oil filter, the filter was not as tight as I think is should have been. I called to speak to a service manager who was not there at the time and left my name and number to ask questions and I am still waiting. I am not even sure that I got my tranny flush now. Even though I paid for it. I would not recommend this place for servicing due to the poor service. And they call themselves a 5 star service department.I did purchase my vehicle from this dealership and the sales department was very nice and helpful. I will rate them a 5 star.

Jessica04

Jul 29, 2015

AMAZING!!! These people were awesome.... Great deal on a new Dodge Ram, greeted as soon as we got there and treated with respect. Everyone is so very helpful. We love our new truck and will recommend them to anyone. Much better experience here, Lakeland not so much!!!

tom

Jul 12, 2015

me and my wife were looking to buy a new truck went to several other dealers and had no luck tryed to sell us something we didnt want looked on line and found the truck that we wanted at posner called and talked to a young lady adriana told her what i was looking for and was told they had 3 and when we got there 1 was sold and they had the one that we wanted and the experience that we had was unreal now we have had bought several new cars before and had terrible experiences from other dealers and never went back but here at posner they were great adriana was very helpfull all of the team at posner was excellent had a great buying experience i would definitely send any one there to buy a vehicle thanks again adriana.

BravesFan

Jul 9, 2015

Told the car needed front wheel bearings and a new alternator - less than 27000 miles on it. They don't keep alternators in stock - that was a surprise as I consider alternators a fairly standard repair item. It took 10 days for them to get an alternator and install it - unless I wanted to pay extra for overnight delivery. Fortunately, my extended warranty coverage included a rental car.

Sharon L

May 18, 2015

I moved to Florida 19 months ago and do not know any mechanics, etc. so when it was time for an oil change I went to Posner Park. I have been there 5 times in the last 19 months. I just went 2 days ago and I come away with the same complaint - what takes so long? When I was there a few months ago there was 1 car on the hoist, one car in front of me and I waited over an hour and a half. When I went 2 days ago, there was a truck on the hoist, and I was the only car there and it still took an hour. I watched them put my car on the hoist, drain the oil and then disappeared. My car was on the hoist a long time with no one around -- was it coffee break time??? I looked for a complaint box and, of course, there wasn't one.

ellen beshears

May 8, 2015

I Had many major problems with my 2010 Chrysler T & C that was purchased in Mercedes dealership in Clerwater Fl. from day one. One year owning that car I had to have it serviced many times for various problems. The service rep Melissa in Posner Park Chrysler Dodge Jeep Ram in Davenport Florida 33837 (where I took it to be serviced) went beyond helping me. She was a God sent when it came to contacting my warranty Co. and working very hard trying to get them to pay for a cylinder that was missfiring and causing many problems with the operation of the car. Melissa also worked very hard to get the same warrenty co. to pay for repairs in the transmittion. The warranty co, gave her, me and the Posner Pk dealership service manager a very bad time claiming that their servicedept. gave a misdiagnosed report and they declined any repairs. The warranty inspector claimed the #2 cylinder & intake valve had massive carbon build up when all pictures, Melissa inspection, 2 machanics inspections, mgr. inspection and my personal inspection proved to be false. There was NO carbon build up anywhere. My car was held up for over 4 weeks only to have end result the warranty co. still declined payment. I immediatly decided to trade that car in for another one due to that car causing me to almost cause an accident on the Hwy. approx. 3 times. I can't commend Melissa and everyone in the service center for doing there best to help me in every way possible. I rate all of them a #10 being the best.

Youwish

Apr 16, 2015

Absolutely the worst experience I have ever had buying a vehicle. The salesman was great, of course, just to make a sale. But after purchasing a new vehicle, the issues started and let me tell you, this dealership could care less! You can never reach anyone, if you do finally get a hold of someone here, they will tell you they have to find out and will call back. Let me tell you, that never happens. I can sum this up very easily. STAY AWAY!. there are many other dealerships out there that will appreciate your business.

jonjon33837

Apr 14, 2015

Got great deal on new tires which was fantastic. When I arrived I was greated by two very friendly gentleman. I don't have there names unfortunately. I was a little dissappointed at check out by the curtness of Melissa. I had been told on a previous visit by another friendly gentleman that you offered Disney Cast Member discount so I just wanted to check and see if I could save additional money because I had purchased new wiper blades as well. I felt like I was inconvencing Melissa by asking. Not a very friendly person. Other than that my experience was great.

Louie

Apr 12, 2015

Been in the market for a car for a few months, went everywhere, at posner park they really went above and beyond to make us happy and find the right car, I went elsewhere but came back and bought a new jeep from yhem, I got the best deal there and I would recommend them to anyone !

Watson

Apr 11, 2015

Marcus Vargas was so helpful at satisfying our requirements.He was meticulous with the entire sales process and we had every confidence in his ability and sincerity .Winston Minchew in Customer Services was brilliant at resolving a pedantic query that required his expertise .Winston was impressive in responding promptly to telephone and Email correspondence.

Steve90

Apr 1, 2015

I received great service from Clayton and the technicians.

R. Gerry

Mar 23, 2015

We spent a few months in Florida and a few days before leaving, we took our vehicle to Posner Park for an oil change, tire rotation and multipoint inspection. We left Florida for home on the 13th of March and drove to North Charleston, S.C. During our drive, we heard what appeared to be noises from the brakes. We decided to take the car to a dealership in North Charleston and were told we had no front brakes. How Posner Park never noticed this during the multipoint inspction and the tire rotation is a mystery to me unless of course we paid for something they did not do. This oversight could have caused a serious accident as we were driving to Toronto through the mountains of West Virginia and Virginia. Thank goodness for the Rick Hendricks Dealership in North Charleston. One has to wonder if having an Ontario licence plate was the cause of this shabby work at Posner..

Jim K.

Mar 12, 2015

After years of very disappointing and frustrating car buying experiences, I have discovered a rare commodity these days - a dealership that values great customer service combined with honesty and straightforward dealing - POSNER PARK CHYSLER DODGE JEEP! I was fortunate to meet and get to know Ash Hussain, a very, very knowledgeable salesman with an impeccable sense of honesty and ethics. He is, by far, the most sincere salesman I have had the good fortune to get to know and would not hesitate for a moment in recommending him - and the entire dealership - to my friends and family. A true 5-Star experience from beginning to end. Thanks Ash and thank you Posner!

TanyaWontChry!

Mar 9, 2015

My car buying experience was spot on from day one! From the first phone call to the closing of deal. Everything was great. Jackie was amazing. She showed interest in me as a person and not just a customer. She walked me through the entire buying process and made certain I was happy. She literally made me feel at home! This lady didn't miss a beat! When Jackie says she can help, she means just that. Not to mention I got the EXACT car I wanted and a slice of pizza!!!! No if's and's or but's about it! The entire staff was very friendly, professional and courteous! I highly recommend Posner Park Chrysler Dodge Jeep! and make sure you ask for JACKIE. She is simply amazing!!!! Did I mentioned I named my car JACKIE? Thanks PPCDJ Team! Especially my girl JACKIE!!!

BRS

Mar 7, 2015

Erik Bryant made my buying experience easy. He was very knowledgeable and helpful with my many questions. Felt very good about my purchase and that he listened and took the time to show me the in's and out's of the vehicle. Will definitely be back with my friends and family!

Very impressed

Mar 7, 2015

I had been shopping for a car but had had no luck. I met Erik Bryant at Posner Park Chrysler and he listened to me and treated me with courtesy and respect. I had a great experience with him and it felt like i was speaking with a friend and not like a salesperson at a dealership! I had been to several dealers and was treated poorly because I have credit issues. Even though i wasn't able to purchase a car Erik took the time to explain everything thoroughly and why things were the way they were. Nobody else explained anything at the other dealers to me like Erik did. I now have a good understanding of how the process works and what i need to do in the future to buy a car. Erik will be my first choice and only choice when I can buy a car! I also spoke with Matt the manager when i was there and he assured me that they would help me in anyway! These are great guys and I hope they get recognition for their efforts and kind manner!

jack

Mar 6, 2015

When I had my car towed into posner park I wasnt the happest person in the world, but when my service advisor (Melissa J) started to talk to me about what my car needed and how long it would take, I became relieved, she even helped me save some money. I made it all the way home and I couldnt be happer that my car is working perfectly fine now

kitty

Mar 6, 2015

I would like for yall to know that my visit was very enjoyable. Melissa was very pleasant and extremely friendly. she is an asset to your company. I was very impressed with the way she handled her self with all her customers. I would recommend your place of business to all my friends and family.....thank you so much melissa

Avid Jeep Cherokee and Grand Cherokee Fan

Mar 3, 2015

I visited several other dealerships prior to driving 60 miles from home to visit Posner. My sales person, Mark Vargus was very helpful and patient (dealing with me requires patience!) He listened to my wants and needs in a new vehicle and selected several that fit my description. The vehicle selected was priced much lower that other dealers, and the trade-in value on my 2007 Grand Cherokee exceeded all other dealers I had visited. I wanted an added option of the tow hitch (hitch and wiring only) and included it in my purchase price. Needless to say I was surprised when the parts were ordered, arrived and installed in less than 1 week. I would highly recommend the Sales and Service Departments of Posner Chrysler, Dodge and Jeep. Ron V. (Sebring, FL)

James

Mar 1, 2015

I had the most pleasant experience at Posner Park Chrysler. My service rep was Melissa Jolley. She always has a smile on her face and treats me like I am the only customer ther( even though it is busy and she runs circles around ) great experience! I will be bavk

Gatorfan

Jan 20, 2015

Excellent service, Melissa was great and kept me informed on my repairs! I will tell all my friends and family to go to Posner Park Chrysler! I live in Clermont and will drive the extra mile to have the Best service!!!

Judyc

Jan 6, 2015

This was the best and easiest car buying process I have ever experienced. Everyone I encountered was friendly and helpful. It was a very "down to earth" and honest group of people. I was greeted by Connie who took me through this entire experience. I felt very welcomed and was quite comfortable. I never felt pressured or pushed to make a decision. Connie listened to what my needs were and delivered big time. I could not be happier with my New Dodge Dart.

Ron

Nov 12, 2014

We stopped in without an appointment for a quick oil change as we had travelled from Canada to Florida and were in need of an oil change. We found them to be quick, efficient and courteous. The dealership was very clean. We will defintley return when we are in the area again.

Bill Wildey

Oct 5, 2014

I flew in from Grand Rapids on Friday to help my son purchase a used car. There was a trade involved with negative equity. They helped us through the process immensely and provided great customer service, value and integrity. We went to Napleton Dodge in Clermont, FL to compare offers and similar vehicles. The service there was terrible. We drove back the following day to finalize the purchase. Our salesman Tom was terrific and sales manager Phil was extremely helpful throughout the process. We would highly recommend this dealer and will be back when we have the need to purchase another vehicle. Thanks for making my trip to FL a pleasant experience.

hopeinhim98

Oct 4, 2014

We had a wonderful buying experience with Posner Park. I had very specific things I was looking for in a Jeep Compass and they worked with me to find exactly what I was looking for, even though it meant purchasing one from another dealership a few hours away and bringing it to their location. They offered me a great value for my trade-in - it was more than I was expecting! They also searched extensively to find us the lowest interest rate possible for our financing and we were able to get a monthly payment that we were very happy with. We were able to customize our extended warranty and select only the options that we wanted. The entire Sales staff at Posner Park was very professional and courteous through the entire process and they made us feel that they wanted to get us the best deal possible. They have certainly created forever customers with me and my husband and I would recommend them to anyone!

Nick "D"

Sep 13, 2014

I had a WONDERFUL Service Experience at Posner Park Chrysler/Jeep on HWY 27 in Davenport, FL this week. Michael (the Service Manager) took the lead to assure me and keep track of my repairs and my experience. The team went out of their way to do there best. I have never been so impressed with a Service Department. I was especially impressed with Melissa J, my Service Advisor. She made me comfortable and saved me money in the long run. She was fantastic! I will NEVER go to anyone else. Miguel, the mechanic made my Jeep Grand Cherokee run better than it has in years, and lastly, Jonathan in detailing spent HOURS removing that 10 year old glaze over my headlights (that only a Floridian experiences). NO ONE has ever been able to make it look like that, they look Brand New!! It is because of this team that when it is time to get a new vehicle, I will buy from here. Let's face it, you buy a car once, but have to deal with service for years. They have earned my trust and business in the future. Thank you all. Your friend and very satisfied customer, Nick D

A Jeep Man

Sep 4, 2014

We were very pleased with our buying experience at this dealership. The price and interest rate they offered were better than other dealers we visited. The sales and finance associates we dealt with were courteous and professional, and they followed up promptly on two items that needed attention.

cityboy

Aug 29, 2014

everytime I come in for a service they always find something wrong with my vehicle, I came in for an oil change while inspecting they said I needed new wipers little did they know they were brand new ones never been used,its the same thing everytime I go in .I am very disappointed with the service.

Mike and family

Aug 17, 2014

We are located about 3 hours away from Davenport and we were looking for a specific Jeep Grand Cherokee. Apparently, the way that we wanted this vehicle was very rare. Since we are not a fan of the local dealership, we started emailing most of the Jeep dealerships within 5 hours of here, including all the way to Atlanta. Only four places had a vehicle that was *close* to what we were looking for, and Posner was one of the places. We started working with Connie (Bennett) because she had the car that was closest to how we wanted it equipped (though not exactly). She did not push, provided very timely information, gave absolutely fair pricing, and answered all of our questions by email since it was in the middle of the week and we would not be able to come until the weekend. While I am sure that we were not her only clients, she made us feel like we were. Ultimately, a vehicle came off a truck in the dealership two counties away that was exactly what we were looking for so we went with that. We will however be trading our second car in about two years and I will definitely talk to Connie then. When we let Connie know that we were going with another vehicle, she was nothing but pleasant - a true class act.

Robert J> Robinson Sr.

Jul 26, 2014

I had a problem with the cruise control The part had to be ordered and I was called when it came in and it was repaired the next day in a timely manor. The next question was answered because of a sales problem not service.

Dawn

Jul 15, 2014

I recently took my new Patriot in for its first oil change. The service department personnel were friendly and the waiting area is very pleasant. I was in and out in no time at all even when they told me there were a couple of cars ahead of mine. They not only changed the oil, but also capped off my fluids, checked my tires and gave everything a quick inspection for loose cables, leaks, etc. Great service from a great dealership!

paulisthewalrus

Jul 7, 2014

I was in the market for a late model Jeep Overland recently. Not being able to locate a vehicle with the specific options that I wanted in GA, I looked at a couple of websites, and found three near matches in central FL. Posner Park Jeep was the second dealer that I visited on my trip, and it turned out to be a successful stop. I worked with John Hyde (a salesman at Posner Park), and it was a pleasant buying experience. He dealt with me fairly, honestly, and never once treated me with anything but respect. My interactions with the other staff members - Tony, Chris, and Mike - were friendly, hospitable, and professional. Overall, it was one of the most pleasant auto purchases that I have ever made. Since the Overland had just recently been traded, and it to be a "certified vehicle", Posner Park provided me with a loaner vehicle while they readied my Overland for delivery. And when it was delivered - on the date promised - the service department had done a great job bringing it up to "certified condition", and a wonderful job detailing it inside and out. Overall, it would be hard to think of a better overall experience, and I highly recommend this dealer's sales and service departments.

Not really Twin Brothers

Jul 3, 2014

For the first time since purchasing my vehicle, I used the Express Lane Service for an Oil Change and multi-inspection. I was greeted and my car was taken taken and returned in no time. Thank you.

JD

Jun 24, 2014

Having been told that the work would probably take 4-6 hours, I came prepared to hunker down. However, when the service writer heard that I came from a long distance, he dedicated the techs to my vehicle, and it was finished in 2.5 hours. After a great buying experience, this treatment was more than I could have hoped for.

Misty McTeer

May 19, 2014

Not only did I receive a great purchasing experience....I also have worked with the parts and service departments and they are incredible!!

Mr Michael Shelley

May 11, 2014

Disappointed not offered a free car wash as at other dealerships. That little extra means a lot.

prculebra

May 1, 2014

To Mr. Marc MiethammerDear Sir: Early this year I started doing business with your car dealer and at the beginning, I was served by one of your service department associates named Dominguez who, as I said, at the beginning was very helpful and polite.I took my 2005 Chrysler Crossfire for a faulty rear spoiler switch that control the opening and closing of the rear spoiler. After more than a week at your garage and diagnosed by Miguel as a faulty switch, the new switch was charged and installed but the issued was not resolved, furthermore, they informed me that in order to change the allegedly faulty switch, they have to brake the front mask plastic panel to get access to the switch panel; Afterwards, they call me to advise that the garage has to find specials tools to take out the car radio so they can change the mentioned switch. But after they broke the front panel, they made me wait for the radio tool to arrive, and finally installed the new switch, and charging more money for each invention, they had a new diagnosis, the spoiler motor was broke and had to be replaced ( over $400.00) extra dollars for the spoiler motor; But unfortunately, the fishing expedition of your mechanical repair department did not stopped there, after realizing that not even with a new spoiler motor they fixed the problem, they dare to declare that a new car computer must be necessary to fix the problem in other words more than $3,000.00 for a new car computer so the car spoiler can come down and up and to work properly.What a lousy, inferior, mediocre job for a Chrysler Dealer where we, the customers, put all our faith, confidence and trust to handle our car problems specially Chrysler cars.How your employees dear to play with the customers and to charge money for an evident fishing expedition on a car problem just not to admit the lack of knowledge of the issue.At the end, the car went out of the dealer without fixing the problem when I refused to buy a new car computer as suggested by your intelligent mechanics and after I paid for nothing over $800.00.After arrival from Montreal, Canada I spent a couple of days checking in another mechanical garages for solutions to fix my spoiler problem and also testing the allegedly broken spoiler motor that cost me over $400.00. Places such as Midas, Pep boys and ASAP garages, inspected the broken motor and I have notarized statements of the mentioned establishments affirming that the motor is working properly and in good condition so I have a spare spoiler motor just because your ignorant mechanics; They also fixed the car for only $80.00.I have called Mr. Dominguez for many days to make an appointment for my other Chrysler Dodge 1500 appointment and to talk about this issue but he is too busy to answer my calls and always will call me later but never do. (ask Luis about my calls).Listen Mr. Miethammer, the money I pay to your dealer is not counterfeited or monopoly fake money and it should be worthy to receive a professional and satisfied completed service, furthermore, the trust that we put in a car dealer is like the trust that we put in our medical doctors and not because we are ignorant in car repairing field justify the stealing of our money as a Chrysler Posner customer.Thanks.

bob2549

Apr 4, 2014

Went in to get my free oil change that came wit the car. I said to the service guy when they do the tire rotation to check brake because I hear grinding sometimes when I back up. when I picked the car up they charged me 18.$ for the rotation. I should have been told there was a charge for tire rotation . Tire kingdom when you get oil changed they rotate your tires.

ChristineButcher

Mar 24, 2014

Why I have given this GREAT NUMBER IS BECAUSE EVERYONE THAT WE DELT WITH WAS SO GREAT WE COULDNT ASK FOR BETTER PEOPLE AND DEALER SHIP TP GO TO.WE WILL TELL EVERYONE WE KNOW HOW NEEDS A CAR OR TRUCK TO GO SEE THEM.THERE ALL GREAT PEOPLE AT POSNER PARK DAVENPORT FL.WE LOVE OUR TRUCK. THANK YOU .MR AND MRS DAVID BUTCHER

kjjanda

Mar 10, 2014

Was well pleased not only with the service, but the timely manor in which it was done. Luis was Very Friendly & Helpful! I normally service my vehicles myself, but with the Special Price it behoved me to use your service. Even though I like to do my own servicing to check the under side for any possible problems, it seems that your Inspection Sheet did that for me by a Professional. I'm Very Meticulous with my vehicles & it seems that your employees are also. It's always a Pleasure to work with Well Trained, Knowledgable & Friendly people. You are Very Fortunate to have an employee such as Luis. Don't lose him! With Kind Regards, Ken Janda

nrokkos

Mar 6, 2014

My vehicle needed replacement of the water pump, thermostat and two hoses. The bill was outrages.... $ 850.00????I asked other vehicle service dealers about the legitimacy of the cost that I paid you for the job you performed and each one said "it is ridicules".You got me this time, but although I live 4 blocks away from your dealership I will never come back and pay you outrages prices again.

Edtown

Mar 4, 2014

I took my 2011 ram 2500 in for a manafold leak on 2/25/14 they told my it should be done in one day they also told me there was a recall on the tie rod and did I want them to fix also I said sure we where in Orlando for Disney by the way so we figured one day with out our truck would be ok.Well that's where we were wrong after I yes I call at the end of the day to find out the status I was told they snapped 2 studs off ok accident and one fell in the head of my engine .Now I was told tomorrow it would be done and no it wasn't . I was told they had to send it out to a machine shop and yes all the communications was me calling them not one update from Tony. So I asked for a loaner Tony told me they don't offer them but he could give me a deal on a rental. Ya I should pay for a rental because they broke my truck . I ask to talk to the service manger Mike after a day of phone tag I gave just wanted to enjoy disney.So day three I call to check and I was told tony was at the mercy of the machine shop meanwhile spending sixty dollars for roudtrp taxi rides to disney three times . Day four Tony calls me around 4 pm tells me my truck is done yaaaaa I said did you fix my tie rod tony says sorry I didn't order the part so I just gave up I went Saterday to pick up my truck it was Saterday no tony no mike just a nice young kid who gave me my keys. I left and stopped to get gas as I looked at my truck there was grease hand prints on the hood and the interior door panels kinda the straw that broke the camels back. So I returned knowing it was Saterday I went in to the sales manager very nice gentlemen he told me mike the service manager would contact me Monday and he did he apologized told me if I wanted to come back down 14 miles away they would clean my truck then he told me he would find me a tie rod and call me by the end of the day The End never heard back yet Tuesday eve I would be out of business if I ran my company like this . I would not recommend there service to any one. I'm sorry that I had to write this but it was just unbelievable how bad the easy repair turn into a nightmare

Nreyes91

Feb 21, 2014

My experience was awesome, a friendly environment. They try to help you on whatever you are looking for, definetly not those type of dealers that just want to sell and dont care if your satisfied with your vehicle or not. I TOTALY LOVE my experience and will recommended this dealer to anyone. Thanks Connie <3

Glukacs

Jan 29, 2014

Great folks, great experience, great dealership. I am from Palm Beach, my truck blew am engine, and I was stranded. Posner picked me up, spent quality time looking at and pricing vehicles, then got me into my new vehicle. All within 2-1/2 hours!!!

jelzer

Jan 27, 2014

Everything was handled very professional. Posner Park dealer got me the car I wanted for the price I wanted, and delivered the car on time. I am very pleased with Posner park and will tell everyone that asked about my new Jeep that they need to go to Posner Park if they want a great car buying experience. Thank You Posner Park and Thank you Connie Bennett.

2daloo

Jan 11, 2014

Let me say that Ahmed Rogers was a good and honest man, perhaps the only one there. The rest of you jerks, that I delt with, are pathetic liars. Ahmeds boss made a verbal agreement to install a factory receiver hitch and instead installed an after market peice of junk. The service manager tryed to tell me that the hitch I wanted was unavailable even though when I got home I found it on the internet in less than five minutes. While waiting an inordinate amount of time for the car one of the lying jerks behind the counter lied to my wife twice. You people have no shame. You have lost me as a customer and everyone I can tell about you lack of integrity. I have filed a complaint with the better business bereau and will also file with Chrysler corporation as soon as I can find the correct site.

ALove0823

Dec 31, 2013

I have been coming to this dealership for over a year now, it's where I always get my oil change and have purchased new tires. Back in June 2012 - June 2013 the service was great! I recommended this place to everyone and even when I moved away would drive out of the way to this dealership for my service visits. The service center employees were extremely pleasant and I felt like they truly were looking out for my vehicle and myself. However, the past 2 times that I have come to get my oil change, the service has been mediocre at best. The first visit they were "so busy" they couldn't even print a receipt for me. The most recent visit the staff was unfriendly and I felt like they didn't care and I was more of an inconvenience. I find it extremely important to have a car dealership and service center you trust, and I no longer feel like this is the location for that. I am not sure if there was a management or staffing change in the past 6 months, but it definitely does not feel like the same dealership I used to use.

Stacy49

Dec 18, 2013

Prompt and Courteous, from the internet to the sales floor to the final sales agreement. They made my buying experience pleasant and I would recommend them to family and friends.

djsamuel

Dec 13, 2013

Took my 2009 Dodge Ram 1500 into Posner to have the pinion nut recall done. The service writer greeted me first thing in the morning as I arrived, had everything in order and was very friendly. He had coffee ready and welcomed me to relax, and I chose to wander the lot for a while, then the showroom. The truck was taken into service right on time. About 1 1/2 hours later, the service tech came in, told me he was done, and explained all he did. Excellent service and an excellent atmosphere. We also took my wife's 2007 PT Cruiser into Posner last year for the lifetime warranty inspection and were equally pleased.

Domigan123

Nov 14, 2013

Treated me excellent. Tom worked diligently to get me the best deal. No pressure, he was a pleasure to work with. Marcos made the paperwork easy to understand and watched out for my best interest. Both made my buying experience very smooth. This is the second vehicle I have purchased from the posner park dealership. Would highly recommend.

dreimers

Nov 5, 2013

The service NEVER gets any better. On December 8, 2011, I had a wreck and brought my Jeep in, with the left side of my Jeep damaged requiring body and paint repair as well as my Passenger side window shattered.The Jeep was returned to me with shards of glass never removed and I had to find this when a passenger Family member rode in the back.This was brought to the attention of the Service manager at the time; he did nothing.Early October 2013, I brought my Jeep in for warranty repair. After keeping my Jeep for the better part of 4 weeks, they used my gasoline for transport my Jeep around, without having the professional courtesy of replacing what they used; you would think that would be a part of customer service.After 4 weeks, I find out that parts are still on order, they never took care of the rust on the hood that was the original reason my Jeep was dropped off, the only painting they "supposedly" we're the fender flairs, that "NEVER" needed painting in the first place, so I seriously doubt there was any painting done at all, and all this after 4 weeks.So basically, my Jeep sat at this place of amateurs with nothing getting done, other than them using my gas in my Jeep.This is pathetic, and I expect someone in this poor excuse of a dealership to actually take ownership of their mistake and resolve this.

rowper

Nov 4, 2013

Dealer advertises they CARE, will do whatever it takes to make customer happy, after several complaints they did not care, They could have taken the jeep back,( just because they claim they care)???? After several attempts trying to trade there jeep for different cars.. I finally was able to trade the jeep they sold me and to one of there neighbor dealers, I now have another identical black 2006 Toyota Solara SLE conv. 55k miles how crazy is that, beautiful, nicer than my other.Although it has cost me $6140 down from my retirement funds and owing $3000 more than my other and 1 payment on jeep, a total loss of $9600 out of my pocket. Pretty sad this dealers GREED could have saved me all that money, had they done the right thing.Just a warning to others, no matter what you buy from them, your stuck, they are mean, I have owned over 55 cars and they have lost a good future customer, to all 4 of dealerships owned by this so called family owned and operated co. which also means Chrysler corp. cant do a thing to help you, they were very displeased with the situation. BEWAREThanks to there neighbor dealer I am happy regardless the $$$, that could have been avoided!

gator730

Oct 28, 2013

Connie and Marcos were very professional and friendly. No games! They quoted a price and sold it for that price. Truck was clean and full of gas, ready to go! Good price and service! I would recommend this dealership!

liz8 johnson

Oct 26, 2013

I went to Posner Chrysler to buy a new car and trade my car in. Ron Edmonds helped me to find a nice, new2012 Chrysler 200. I wanted a black one with the GPS in it.. He said I have new one that is auburn/burnt color. I believe you will like this one also. He said take this one on your lunch break, show it to your husband and keep it for the day, drive it and bring it back this afternoon. I did as he said and I loved that car and the color. I brought it back and bought it. He gave me a very good deal on my trade in and a nice rebate on the new car. He was so nice That was July 16, 2012. I think it is one of the most beautiful cars on the road. I was up there Tuesday, October 2,,2013 for a safety recall on the car Spkyner took very good care of me. that car drives sooooo good. I haven't seen but one other than mine in that color. I saw Ron that day he spoke to me. I said do you remember me? He said yes, you are Mrs. Johnson. I would recommend any one to buy a car at Posner Chrysler & Jeep. Thank you all for being so nice and kind.

Paulster1404

Oct 26, 2013

We visited today 26th October and were shown excellent customer service by Tom, Jackie and Marcos - in fact the whole team at Posner Park were dedicated to delivering 100% customer satisfaction. Tom was our main contact, and made us feel extremely welcome, offered clear advice and listened to what we wanted. He made sure we were comfortable throughout the sales experience. Thanks and Well Done Tom! We would highly recommend the Posner Park Team to anybody needing a new vehicle!

Dave Farina

Oct 4, 2013

Connie Bennett & Marc Niethammer are a great asset to Posner Park Jeep!!They created a excellent buying experience. I highly recommend Posner Park Jeep !! AAA ratedI am very happy with my 2014 Jeep Grand Cherokee.

BillAzar

Sep 30, 2013

Worked hard to find a problem that was hidden and very very hard to find. They did so without forcing me to pay for all the hours they worked and did a great job on repairing my vehicle. The service writer was up beat and friendly and tried to help in any way he could. The service manager was super and supportive during the whole procedure and followed up on the progress. A salesman who worked there made me feel comfortable and asked me if he could do anything to make my wait less stressful and even brought me coffee while I waited.

Jeeplifer123

Sep 28, 2013

Service was friendly, "no pressure", no hassle. They found the car that was best for me. They've given me the impression that I won't have to worry, that all my worries and needs will be taken care of. Let's hope so.

KarenMerrihew

Sep 28, 2013

Our experience with Posner Park Chrysler was above anything we expected. Connie Bennett went above and beyond to find us a vehicle that fit our price range, was perfect for our needs, and made us feel like old friends. Elizabeth helped us through our paperwork quickly and explained everything in detail. Both of these ladies are an asset to their company, and I would reccomend this dealership to anyone. This is not your typical car dealership- they go out of their way for you, and no matter what your budget, you feel like a valued customer.

SAPA

Sep 27, 2013

I had the best service from the most caring young man. My service was finished fast and my car runs and looks amazing. Thank You MICHAEL STEPHENSON, GREAT JOB.... Patricia Flanagan

ladygolfer717

Sep 19, 2013

Had a great experience. Everyone was willing to go out of their way to find us the right car at a good price. Paper work was very easy and we felt very comfortable with the way things came about. Would definitely recommend them to anyone looking for a car.

usps1005

Sep 18, 2013

I purchased a 2013 jeep wrangler 4 door,,,RIGHT HAND DRIVE,,, FOR MAIL DELIVERY,,,I am 5ft. tall and found it impossible to deliver from it SAFELY, with the variation of mail box heights, I even tried to sit on 3 cushions and 2 behind me, still having to hang both arms out the window for the vast majority of my route to hold mailbox door open put mail in then close, if I let the mailbox door open all the way, I could not reach to close it, also having disc herniations in cervical neck started to cause pain from neck to shoulders and arm after 5 days, and a major struggle trying to get in and out with these cushions piled up,,, I finally stopped using it, and returned to dealer, they are very MEAN heartless people to deal with. Marc (manager) told me the deal already funded and cannot undo, (LIE) after speaking with another Chrysler dealer that night on the way home and calling the Chrysler finance company the next morning , both telling us THEY CAN UNDO THE DEAL IF THEY WANT TO, I then called (Marc)manager not available left message with this finding, now Tony (general manager) calls me telling me my trade is sold, cant do anything,,,,,,,,, MY TRADE WAS SITTING ON THE LOT WITH STICKERS WHEN WE ARRIVED, within a minute after we stepped outside after telling them I was returning jeep,,,,an employee drove my trade around to the side or back of dealership, I assumed they thought I was going to take it ??? I also purchased a life time warranty, which made it ideal considering the payment ended up $609 when making deal and signing papers, but earlier that day all approval was done over phone and I was told by Ken (salesman) they would be $450 to low $500's (LIE) I DID NOT ARGUE it and excepted the terms. The jeep is absolutely a nice suv, would be all worth it if I could use it for work, otherwise it is of no use to me. I was told by Elizabeth (finance) the life time warranty was $2700, (LIE) being very late anxious and far from home, I was stupid and trusting, not ever looking at the paper work until it got cancelled and found they charged $2920 plus $204.40 sales tax totaling $3124.40 NOW a week later they call and tell me the warranty co, cancelled because its a right hand drive being used for business. I will apologize to Elizabeth (finance) as I see the finance contract says $28134 purchase price, when my price was actually $26500, I thought I had been wronged there, but just figured out after adding the taxes at the top left still didn't ad up? still $588 to high,,,the day after I finally found the $588 difference on the buyers agreement was a dealer fee. I did say my reason for wanting to return jeep would be cause of both of us, as I thought this jeep would be ideal for delivering mail, my short test drive was near closing, and bad storm coming outside, tried 1 mailbox that sat pretty high, I was wrong thought it would work. Dealer being lied to about the cost of warranty, then being cancelled by company, also being lied to that the deal cannot be rescinded when infact I found out from Chrysler Financing that yes it can, its up to them, I do not understand why they wont, also when I got there salesman said a lady was sitting there, interested in buying it if I didn't, HIGH pressure, probably a lie. As I sit here now writing this, I noticed something else, both the finance agreement and the GAP agreement, are checked off for personal use, when everyone at dealer is aware this is a RIGHT HAND DRIVE for postal workers and I AM a postal worker and is being used for work, my GAP contract states they do not cover commercial use. I was hoping the manager would do the right thing and undo the deal, regardless of who's right or wrong, upset or angry, but as it stands I am being forced to a repo, I cannot use this jeep and will not take back and or pay for it.

truthb2u

Aug 29, 2013

Posner Park is an excellent dealership and I highly recommend them. Ken Felton was professional and courteous and no high pressure tactics. The entire experience was absolutely painless and pleasant. The entire staff was friendly and made my family and I feel comfortable. Marcos Vargas was also professional and courteous and made the "paperwork" process easy. I will be recommending Posner Park as the "go to" dealership. I am very happy with the vehicle we purchased. Thank you Posner Park!!!!

Jarrod88

Aug 27, 2013

Best experience we have ever had at a car dealership! Shea and Marc worked their tails off to get us what we needed! They were patient with us and worked with us until we found the right vehicle at the right price. We are very grateful!

WilliamRoss

Aug 11, 2013

I had just bought new Jeep GC and was given a special $7 dollar oil change. I brought one of my service vehicles in and had the oil changed. When I questioned why a $7 oil change suddenly cost $30 Chapman suddenly called for the service manager saying I was unruly.... Don't they train their service people??/ A guy like that is dangerous. I will no longer go to Posner for anything. Sorry Ben my wife is going elsewhere for the 300. You did a good job but I wont deal with the service department.

nocab

Aug 5, 2013

Greasey hand prints left on driver side door post and right front fender - other than that evrything was fine - i'll return - but will let them know about the hand prints - this is the first time truck was left like that - not that big of a deal

meggie20

Jul 18, 2013

my husband and I recently visited posner park dodge we had heard good things about them so I decided to check them out..when I called to make an appointment I spoke to ahmed rogers.....when we finally came into the dealership ahmed was not pushy about any vehicles which me and my husband loved that they did an appraisal on our vehicle and gave us what we wanted for it...they worked very hard to get us the deal that we wanted and the payments that we wanted... we also talked to louie macri he was awesome he didn't pressure us to put any money down and he worked very hard for two days to get us the deal that we wanted....we bought a 2013 dodge avenger and I love my new car....and then 2 weeks later we went back to the same dealership and went only through ahmed and louie and they worked a deal to get my husband a new 2013 ram 1500...they have been awesome and our finance manager was marcos vargas for both vehicles and he was very up front and honest about everything and he answered every question that we had and was very friendly....this dealership has a very comfortable environment and they are out to help the customers and they will get you into a vehicle.....if I ever decide to trade my car in I will DEFINITLY go back to posner park dodge..... when you go to the dealership ask for ahmed...

suzykilmer

Jul 16, 2013

Very friendly and great service.....I usually dread buying a car but this was a great experience would recommend everyone I know buying a new car to use this dealership! Marc and Shea went above and beyond.

chrisfla1

Jul 3, 2013

My wife and I were looking for a second vehicle and I happened to think about Posner Park CDJR just down the road from our home. I inquired about a vehicle online and the response was fast. I was contacted by Salesman Ken Felton which I will say will go out of his way to help you find the perfect vehicle. He provided my family with the best car buying experience by understanding my needs, wants, ect. When I arrived at the dealership I was courteously greeted and right away it was as if my mind was read as he had the perfect car in mind. About a test drive and 30 minutes later the deal was done and we were out of the dealership. Finance department was fantastic Elizabeth was fast but very thorough.Ken also explained in detail everything about our new vehicle and gave a great tour of the service dept and meet and greet with the service manager. If your looking to buy a new car I definitely would recommend you stop by and see Ken Felton and Posner Park Chrysler for a no stress no hassle car buying experience.

dolphinsrule65

Jun 23, 2013

Shea and Elizabeth were both great to deal with. Honest and friendly and everything went as smoothly as possible, a great place to buy a new car and they even delivered it too me!

fotostephen

May 12, 2013

I decided on Posner because it is closest to me. I wanted my Jeep looked over and needed an oil change. Because another dealer did not help me out at all, Jimmy was able to explain the maintenance schedule to me, and pull up the info on my Jeep. While my Jeep was being looked over, the rear differential came up as not quite yet needing the oil changed, but I went for it any way. I was told about 45 minutes to get it done and in less than 30 minutes I had my Jeep back. The oil change was done so fast I almost missed it happening. Everybody from Jimmy to the parts department were super nice, and offered answers to questions I had about my Jeep. I am actually sorry I did not buy my Jeep from them, but They will service my Jeep!

Ter0707

May 8, 2013

I have never had a bad experience at this dealer,we even took our Chevy truck there for service and repairs.I recommend this dealer without reservation...

Dart2210

May 3, 2013

They were an amazing help and very professional with their jobs. I felt welcomed, and comfortable as soon as I walked in the door. They really worked with me to fix my problems, and helped me resolve the issues I had. I know I will be coming back because of how great of an experience I had!

janschiesel

May 2, 2013

Answered all our questions regarding vehicle features and options. They located the exact vehicle we wanted with all the features we wanted in the color we wanted. Very helpful, friendly, and no pressure. Great selection of vehicles on the lot but found what we wanted exactly and brought it to their dealership.

chinita

Apr 24, 2013

Shea was quite informative and very patient with us. He calmly and, to the point, put all of our info together to enable our puirchase.

belkis01

Apr 20, 2013

The experience was great .The employers were very friendly and professional. We are going to recommend this Dealer with our friends because is they have an excellent service. Thank you!!

rdomanico

Apr 15, 2013

My husband and I have been searching for a while now for a Heavy Duty truck to replace the one we had (2002 Chevy 2500HD). We drove over an hour and a half (81 miles) to look at a used Chevy 2500HD they had on their lot. Right when we pulled in Cowboy came out to greet us and 5 minutes later had us on the road test driving the truck. I wasn't impressed with the design of the cabin but my husband liked it. So I asked Cowboy to get us a trade in quote on our truck. While roaming around waiting (took about 10 minutes to get the trade in value), I noticed a brand new Dodge they had for sale that was marked down. Long story short, we bought the new Dodge instead. What impressed me most were four things. 1. We never felt pressured by Cowboy to buy anything and he was extremely knowledgeable about trucks; Ford, Dodge, Chevy; diesel, gas, etc. We learned a lot from him and it was honest information that sometimes made the truck he was trying to sell us look unfavorable. But he wanted us to know everything we could possibly need to know before we bought something. He is one of the best sales reps I've ever worked with. 2. The Financing Manager was fantastic. When he presented the loan rates to us and I wasn't satisfied, he spent another hour working with various banks to get it lower. When the payments weren't where I wanted them, he never made us feel uncomfortable. He passed the hour with us by talking about various things, joking around, and making the whole experience not so bad (I won't say enjoyable because buying a car never is!). 3. These guys don't just throw a trade in number at you. They took the truck for a drive, looked it over from top to bottom, pulled a Carfax report, and gave us the 2nd highest figure we'd been given so far. It made me feel better about the used cars they are selling (even though I didn't buy one) since I know they did their homework before taking it in on trade. 4. The price we paid for this truck (before trade) was the lowest I've seen so far and the lowest I can find on the internet after. I feel confident we bought a fantastic truck at a fantastic price!I would and will recommend these guys to ANYONE looking to buy a new car. It was worth the drive all the way around!

madddog

Apr 14, 2013

My wife and I first visited the dealership when we saw a used vehicle that we wanted information about. We were approached by Connie Bennett who was friendly but "laid back". This lady was not pushy, but extremely helpful and treated us with great respect. We test drove 2 used cars and chose a Hyundai Sonata. Connie seemed quite capable and informative during our "negotiations" with the manager, Tony Reeves. We expected to be pressured about the price, but found Tony to have the same approach as Connie. We left that day without making a purchase because we couldn't get together on price. We returned today because of the great treatment we received on the first visit and were successful in putting a deal together.This is the first time in a very long time that we have been in a car dealership where all the people involved in the process treated us with such a high level of courtesy and respect. When we tried to do the deal on the first visit and were unable to, we left the dealership with our dignity intact. We returned because of the great customer service we were shown the first time around.I would highly recommend this dealership and it's staff, particularly our sales rep, Connie Bennett and the manager, Tony Reeves.

sbevers1

Mar 10, 2013

Mr. Edmonds helped us with a great attitude and patience to find the perfect fit for our comfort and finance limit. Kudos for his friendly approach to offer his service when we walked in just to take a look. My husband and I did not want to make a decision with the first dealer but we did because of the great service. Thank you.

jwirth63

Mar 9, 2013

Was extremely helpful in helping us purchase a new vehicle to replace previous vehicle which was totaled after a hit and run. Highly recommend this dealership and Shea!!

jeffdog

Feb 24, 2013

Robert took his time with my wife and I and explained everything with us. I also like your service specials for oil changes ,Transmission service,and free check engine light . Thanks Robert, Jeff Visco

Jasongildner1

Feb 21, 2013

I was on vacation from New York and I was having a problem with my dodge caravan. After taking it to an ammco transmission place and not being happy with there service or their diagnostics; I called and talked to richard at posner. They got my van in quickly and had the problem diagnosed within 3 hours. I received my car ready for pick up the next day and our vacation was saved. Can't thank you guys enough. Sincerely,Jason

lmayhugh

Feb 18, 2013

I took my car in for an oil change and was told that I was in need of new tires due to dry rot. Jimmy called me with good prices on tires and I agreed to bring the car back to have the tires put on the following business day.I arrived at service department upon opening and Jimmy had not yet arrived for the day so I told one of the other service department workers that I was dropping my car off to have new tires installed. The woman that I spoke with was rude and seemed like she was doing me a favor by taking my keys because Jimmy wasn't going to be in for a few more hours.I dropped my car off at 7 am and was told that I would receive a call when it was ready. I had not received a call by the time I was leaving work at 4 pm so I called was told that the tires were done but the car had not yet been washed or vacuumed, but that it would be ready soon. However, this was only after one of the other service department people was able to figure out where my car even was! I made sure that they would have plenty of time to get my car ready so I didn't arrive to pick it up until 5:30 pm. When I arrived, my car was still not ready and had not been washed or vacuumed. I was told that it was because they were currently having a huge car sale and that I was welcome to bring my car back another time to get washed.I was extremely unimpressed with the level of customer service I received, especially by the fact that I had to make another trip to pick up the car and it was still not clean.

djhelriggle

Feb 13, 2013

Brought my daughter's Jeep in for service and dealth with Jimmy. He was great - very honest and upfront about the cost - and didn't pressure me to get every single thing on the list done. He even checked in with us post visit to make sure everything was OK. Great service!

grayk

Feb 13, 2013

New to the area, I brought my 2007 Aspen to Posner for a checkup and oil change. I brought it back the next day for their full detailing service. They did a beautiful job cleaning it inside and out, including buffing out scratches on the door and getting rid of the Virginia clay sod streaks from the cargo area. My SUV looks and smells like new and it's running great. Cindy Smith is amazing -- she runs the service area smoothly and efficiently, and is effortlessly congenial. To the folks who performed the detail work -- thank you so much! And I'm equally grateful to those who performed the maintenance work. Well done. The waiting area is very comfortable, and I noted that Cindy and the techs provide the waiting customers with status -- very important to me. Because I had such a long wait, they provided a courtesy shuttle to the plaza just down the street -- the driver was so nice and definitely committed to his work (I am embarrassed that I forgot his name, but I think it was Danny? He works in Parts.) Looking forward to years of good business with the Posner dealership.

justinbarker

Feb 5, 2013

My name is Justin Barker. I went to Posner Park recently to look for a new car, within 10 minutes of being on the internet looking at cars, Ben Selph called me and asked me to come in for an appointment to look at their inventory. I set my appointment for 2 days later. I had a trade in that was not a very likely trade in. I had a 1996 Isuzu Rodeo that had seen it's fair share of time. It needed mechanical and body work done. I had some cash down but didn't think it was enough. After talking to Ben on the phone and at the dealership I finally realized what a good salesman should be. He did not haggle or hassle me. He was upfront and honest. The General Sales Manager Marc fought tooth and nail on my behalf to get something done and me in the payment range that suited me. Elizabeth was also very helpful. She explained all the paperwork page by page instead of throwing papers in front of me expecting me to sign with no explaination. Some dealerships get on TV and promise things and deliver the total opposite. If you want a dealership that not only promises what they do and delivers, you need to come to Posner Park. These guys get it done with no hassle or bull. I would recommend anyone to come to this friendly, honest and outgoing dealership. Posner Park set the benchmark for all other dealerships. Fancy ads do not make people happy and get them in the vehicle they need. Honest and hardworking people like the ones at Posner Park, they not only talk it but they walk it! I highly recommend trying Posner Park before anyone else because these guys get it done PERIOD!!!

curtishedrick

Feb 3, 2013

My wife and i were looking for a very specific vehical. Ben took the time to work the exact deal we said we needed and for being a new sales person we got what we wanted.

Bruce Monnier

Jan 28, 2013

Well I was just looking for a car with my son and met Cowboy as I slid toward a Black 2500 Diesel truck and low and behold it was marked down alot. So I talked them about a trade and then we let it go with no sales pressure.Cowboy checked in with me about making a deal the next day, then the I called back to try to make a deal over the phone and we were close enough to drive 150 miles to see if we could finish the deal and within a short time we struck a deal we both were happy with. Thank you very much,Bruce

turtlecreek1919

Jan 28, 2013

Fantastic... What a great experience. I will recommend this dealer to any one looking for a DCJ.Ron Edmonds very professional.purchased a 2012 SRT8 Challenger.

harleydave11

Jan 25, 2013

Quick oil change/lube.Good service, good price, good attitude from advisor, Jimmy Chapman.Good people at this dealership.If you need something repaired on your car give them a try. You won't be disappointed.

Waynegrant21

Jan 15, 2013

Great overall experience very friendly, no pressure at all. A proud customer. Will always come back for service and vehicle purchases in the future. AAA+ experience

Stellatoni

Jan 12, 2013

Being totally honest, about a month ago was my first visit to this establishment which do not impress me. However, yesterday was my second visit to them and they went above and beyond. I will definitely continue to have service performed by them when needed. I highly recommend this company.

Alopez411

Jan 10, 2013

Always great service from purchasing the vehicle to servicing the vehicle in and out very quickly always friendly and helpful. They always seem to go out of their way to provide you with a higher elevated level of service

belkel

Jan 9, 2013

I am not sure if I can find any words to describe this dealership and the people working there. All I can say is, GREAT is an understatement. They went above & beyond GREAT. We were upside down on our car loan and owed more then the car was worth. Our old car had 113,000 miles on it and was nickel and diming us very month with car repairs. Cindy in service recommended we talk to one of their salesmen about trading the car in. That week we went in and talked to Lee Gettling we found a 2010 Dodge Caliber with 24,195 mile on it for $14,000. It was late and the dealership was closing. So we give them all our info and said they would have this all worked out and ready to go the next day. The next day at 11 am I got a phone call from the dealership, your all set just come in and sign and drive. So we went in that day and to your surprise they were able to get my car payments to fit my budget and even paid off the old loan. Then Marcos Vargas said, I have a big surprise for you, you now have 100,000 mile bumper to bumper Warranty and Maintenance packages with 8 free oil changes & tire rotations. You know longer have to worry about car repairs or Maintenance expenses for a very long time. We even left the dealership with a full tank of gas at no charge. Like I said, GREAT is an understatement. Special Thanks to: Marcos Vargas, Robert Hunt, Lee Gettling also Cindy in the service dept. I feel like I just won the lottery...

tammyedwards

Jan 3, 2013

HELLO, MY Name is Tammy Edwards. I brought my vehicle, 2007 Dodge Nitro R/T in for service...it needed an oil change, brakes replaced and 60,000 mi maintenance service, tire replaced....all the services were done, except tires...I will be replacing in near future...also door knob needed to be replaced...with that being said, Mr. Hunt was very patient w/ me...he explained to me (being a woman) so that I could understand...HE gave me a rental car to get around for the weekend...returned that Monday, 12-31-12..picked up my nitro....incredible etiquette service! I felt like they really care about their customers...I will be getting all of my future services there...will be returning to get my door handle fixed, etc.

Padacmp2011

Jan 1, 2013

I've been a loyal client to Napleton for over 10 yrs, as of the last 2, they;ve been a dissapoinment. I tired other and I'm not getting the costumer and service that I would like. I went to this dealership, talked to Jimmyy and explained mt fustrations. I was done in less than 30 minutes! Good atmosphere, no hassles, easy to find. I'm please, and I'm going to visit again!

Nickstrainz

Dec 30, 2012

We visited several Dodge/Chrysler dealers in the central Florida area when it became time to replace our then 2005 Grand Caravan with a newer and lower mileage van.We settled on Posner Park because of the excellent and exemplary service from salesperson Tony Ortiz. Tony was not at all pushy, he communicated extremely well was friendly and gave us complete confidence that we were being treated with honesty and no tricks. Tony listened to what we were asking for and due to this showed us a range of vehicles to match exactly what we were asking for. Over the space of a few afternoons we looked at several different trim and year options, keeping Tony busy swapping vans between the 2 Posner Park dealerships. Due to his dilligent efforts he matched us up with just the perfect van and we came away very pleased with an excellent low mileage 2009 Town and Country 25th Anniversary Edition.We simply can not recommend Tony Ortiz highly enough !(And certainly we will be asking for Tony when we are looking for a vehicle for our oldest son soon!)

Dorothy07

Dec 21, 2012

We had a brake light coming on sporadically. They said we needed a new master cylinder and all the hoses replaced - after $1300 and two days it leaked. They then said we needed another hose after five hours we are still waiting to find out if the part even came in - the person who answers the phone knows nothing about what is happening in the dept. I cannot wait until I no longer own a Chrysler.

cdodr

Dec 12, 2012

Dealership was professional, friendly, and courteous. This is the first time with this dealership; thus we can't tell until we have been their customer for awhile. Overall, we found it ok.

kellsinfl40

Dec 6, 2012

I purchased a used 2005 Buick LaCross in July 2012.The first thing I was unhappy about I had explained to shay that I was going through Partners for financing. I just wanted the paperwork. They told me that they work with Partners. I did the paperwork with them. I then later went to Partners and found out that I could have paid less for the PMI insurance on this car. Second thing I was on the phone with a junk dealer who was offering 300.00 for my car that had died. Shay new this. I let the guy go on the phone go. They then came back offering $100.00 for my car. My son took it in for it's free oil change. He was told that the battery was about to die. He took it to AutoZone and it tested 100% charged. In the 6 months that I have owned this car that I paid $9000.00 for. I have had to have the drivers side tire fixed,replaced the drivers side headlight,now the keyless entry has stopped working. (don't know how much that will cost me). I have spoken with the used car manager and was told I bought a used car. This dealership does not care after the sale. No I won't be recommending them and will be writing a letter to Chrysler itself.

goofylc98

Nov 29, 2012

When we first started to look for a car we had some issues with financing, but the sales staff at Posner Psrk really helped us. They searched for a car that would give us what we wanted and did not feel rushed into getting into just any old car. Thank you.

jscharff

Nov 23, 2012

Dealership was a pleasure to work with. We found the car online, went over to test drive it, negotiated, signed on the dotted line, and drove it home within a few hours!

jkrivulka

Oct 30, 2012

I recently bought a vehicle at Posner Park Chrysler Dodge Jeep Ram. First and foremost, I was impressed by the level of service by every employee I had contact with. Sales Associate Fred "Cowboy", the Sales Manager Mike Campbell and Marcos Vargos were professional and "went the extra mile" to make the best possible deal. I shopped around to many dealerships in the area over the last few months and by far this group of professional exceeding the term customer service. I would highly recommend this dealership if your are interested in buying a new or used vehicle.

mandeld

Oct 23, 2012

Wrong diagnosis - reason given the tech was incompetent we fired him - was suppose to call me on an estimate of new service never called back - various charges on bill then had to be taken off because they were included - called to talk to service manager left a message to call me back and still have not heard from him.

madonna742

Oct 3, 2012

David greeted us at the door and was very welcoming. He was polite, friendly, and knowledgeable. Most importantly, he tried very hard to get us a good deal on our trade-in and the vehicle we chose, which is partly why we ended up buying.

CorgiKim

Sep 30, 2012

After looking for months, we found the car we had been looking for at a great price at Posner Park. After a few terrible experiences at a couple of other dealers, we were nervous to start the process all over again. We had been jerked around by other dealerships who trying to force us into a more expensive car, telling us one price and coming back with another, etc, and were starting to get frustrated and lose hope. When we arrived at Posner Park, David met us out in the parking lot. We told him which car we were looking for, and he immediately let us take it out for a test drive. When we got back and told him we were interested, he quickly got us a range of monthly payments - without making us hand over every piece of personal information and sign anything! The payments were a little high, so he worked with us to find a balance between an higher down payment and the price of our trade in until we got to the EXACT monthly payment we were comfortable with. The entire process with quick and painless, and we ended up with the perfect car at the perfect price! Thank you David!

darron.hall.965

Sep 25, 2012

was the best experience i have had buying a car. cowboy asked if need any help soon after arriving at lot i told him looking for now he check on me again after a little while and answered all the questions i had. was very helpful through the whole process. the service manager was not back and forth like at most dealerships and i told him my budget and he made it happened with out the usual how about this back and forth offers you usualy get. will surely return when i am looking for my next car.

patjkilg

Sep 19, 2012

My husband and I bought a used minivan for approx $5,000 cash from the Wintger Haven dealership (same owners as Posner Park) and it was the minivan "from hell", costing us another $5,000 approx in repairs in 3-4 weeks. Service at Posner Park fixed almost everything but more problems kept occurring. We wsre Frustrated. Rob got Mike involved and he put a deal together to trade in the hellish minivan at $5,000 and put us in a 2011 Chrysler 200 with all kinds of warrannties and maintensnce packages. We are very pleased with the Chrysler and Posner Park dealer.

nmixon

Sep 14, 2012

I have purchased a few vehicles over my 60 years, and I can truthfuly state I had a wonderful buying experience. From the first contact with the sales representive, Ron Edmmonds, to the sales manager, Mike Campbell, even the General Manager, Tony Reeves, took of his time to talk just pain talk. I was never pressured in anyway, I was treated with the upmost respect, extreme patience, and a feeling of my opinion matter, and that I was treated fairly. In fact I was so pleased I purchased a second vehicle 2 weeks later. I would not hesitate to recommend this dealership and this group to anyone.

portz284

Sep 12, 2012

Ron was very helpful and patient and explained everything so well. All the other employees we dealt with were very friendly and courteous. We recommend this dealer to anyone looking for a Dodge, Chrysler or Jeep.

drcharlesbrown20

Sep 10, 2012

Helped me find the right car for me. Explained my options. Went above and beyond to give me a good experience. Friendly and courteous, patient and helpful.

nocab

Sep 10, 2012

Didn't like the ford dearlership up the road - this is on the way home - easy to enter and exit off of Hwy 27 - didn't take long and wasn't pressured to by something

dawn.lewallen.5

Aug 24, 2012

I have to say that the customer service here went above and beyond. My fiance came with me and even he was impressed with the service. We will both be coming here for any of our car needs in the future. The manager Jay did everything he could to find me the best loan possible for my situation even Shea the car salesman was great he listened to me and found me a great car in my budget. No dealership can compete with Posners excellent customer service.

jmsgang

Aug 11, 2012

We went to Posner for some warrenty work on our Dodge 3500. The work was done timely and well. We have a Dodge Ram 1500 we were considering trading, but ended up not doing so. The sales experience was the best I've had as there was much help, but no fast talk and no pressure.The service man, Mike, was most helpful in assisting us with a small problem we were having with the Ram 1500. He went well out of his way to show us some details of the truck that will allow us to keep it better maintained. He was most helpful and is clearly an asset to this establishment. We plan on having all of our work done at tihs dealership. Wonderful experience all around.

RonRotha2012

Aug 8, 2012

This is the third vehicle we have purchase from this company and We were very pleased with this dealership and salesman, Lee Gettling. We were not high pressured as I requested and were given the price of the automobile. They worked very hard for us to get the most for our trade in and all the rebates they could find. Marcos Vargas, Business Manager was extremely nice and help us get the payment we wanted. This was one of the best experiences we had purchasing a new vehicle and we bought several in our lifetime. I highly recommend this dealership and the people who work there.Ron & Rotha

vicnmich399

Aug 5, 2012

The BEST car dealership we have ever been to!!!! We went from looking at a car, which in the past would be a week event,to leaving the same day within 2 hours with a great new car! I originally looked at a Dodge Dart, but had mixed feelings cause of the compact feel, but is was pretty big once you got in it, but still wanted something bigger cause the car I came out of was a Chrysler 300c. So being as patient as they possibly could with me I ended up having 2 Sales Reps, one Finance Rep, and a General Manager helping me find the perfect car!! which eventually brought me to a Chrysler 200 Limited. I would recommend them to anybody looking for a car!!!! GREAT DEALERSHIP

laskey17

Jul 31, 2012

My task of finding a new Jeep Grand Cherokee started on the internet and to my surprise, there was only one dealer that was serious about providing a "Best and Final" quote via the internet. That dealer? Posner Park in Davenport, FL.Jay Samon interfaced with me on the internet and worked diligently, even on his day off, to make certain I had all the information needed to make an intelligent buying decision and this morning I visited the dealership for the first time ever.I was greeted immediately by a broad smiling Kurn Ovid. Kurn took me on a test drive, even though I had already made up my mind. While on the test drive, Kurn pointed out all of the features and options. Upon arrival back at the dealership, Kurn introduced me to a smiling Jose, who would prep my vehicle. Jose jumped right on it and came to the showroom to let me know when he was finished. Marcos Vargas introduced himself with a handshake and broad smile and told me he'd handle the paperwork. And that he did. It wasn't long before I was pushing his "Easy" button and out the door.In a nutshell, this dealership is the friendliest, no-pressure organization with more smiles than I've seen in a long, long time.I feel nobody should overlook Posner Park when looking for a Chrysler, Dodge, or Jeep vehicle. It was a little farther for me to go, but certainly worth the "family atmosphere" experience.Larry Askey

thesoccercoach

Jul 20, 2012

Bought a new jeep liberty. After a month of driving it, I'm very disappointed with the build quality. It feels very cheap with a lot of low quality plastic parts. However, that's not the dealerships fault. Sales transaction was smooth and no hassle. Had a hitch put on at the service dept. The morning after I picked it up. The sales manager didn't leave a note for the service manager so he was blind sided when I showed up to have the work done and took a little longer than expected. I am disappointed with the sales managers for the service after the sale and the apparent lack of communication within the dealership. They did not return calls promptly and tried to play the run around games from one department to the next. You'd think a full service dealership could act like they've sold a car once before. I'm in no way condemning the dealership from trying to make a buck but I did find the sales manager's lack of respect in finishing the deal quite disturbing and will not use them or recommend them in the future.

AngSchoone

Jul 13, 2012

Andra efficiently answered my e-mails and web inquiries. Lee's assertive guest service skills and candor established immediate credibility; and he went above and beyond with his time and communication skills to make sure i was settled and happy. Tony leads by action and is down-to-earth; the best kind of manager. He jumped right in to make sure i had the best possible deal and made you feel as if one of the family. Even when it came time to "sign my life away"; all my questions were answered and could tell that product and process knowledge was being used to look out for my best interests as well as keep me educated.

BBF

Jul 6, 2012

While vacationing in Fort Lauderdale coming from Toronto, my wife and I decided to drive up and take the kids to Disney/Legoland. While there we had a electronic throttle issue with the C300. I visited the service centre at 6:45am on Monday, July 2, Mr. Mike DeMeo was there at this time and gladly welcome me in prior to opening. Mike was very friendly and great to deal with. The car was taken into the shop within 10mins and Mike followed up immediately with the issue. He ordered the part and also offered me a car for the day so my family and I could still take the kids to Disney for the day. Mike was professional andhis service was expectional!Thanks Mike!!!!Mike Ceolin

heathmere

Jul 2, 2012

they were very helpful and the service was quick and did not try and find other work we didn't request. Gave helpful advice re the battery.

Adriana1982

Jun 13, 2012

Good custumer service. Easy to shop. Nice cars. We didnt fell like we were eating by shark, like most of the dealership. I would recomend this dealer to any of my friends.

rat45688

Jun 8, 2012

Great price, service, did not play games,and had car ready when promised. The car runs great and looks fantastic. Every one that we meet was frendly and full of smiles.

spragano41

Jun 4, 2012

THIS WAS ONE OF THE FIRST DEALERSHIPS THAT THERE WAS NO PRESSURE ON BUYING A CAR.JOHN BLAIR MY SALESMAN WAS GREAT I TOLD HIM UP FRONT WHAT I WAS LOOKING AND WHAT I CAN AFFORD TO PAY AND HE DID WHAT HE COULD TO SHOW ME WHAT HE HAD THAT COULD WORK WITH MY PRICE RANGE SO I DID BUY A 2010 TOYOTA YARIS AND JUST LOVE THE CAR.THIS WAS THE FIRST SALESMAN THAT WENT OUT HIS WAY TO MAKE IT BUYING A CAR FUN.THAN WENT ON TO FIANCE AND DEALT WIRH MARCOS AND HE WAS GREAT TO DEAL WITH TOOK THE TIME AND EXPLAINED EVERYTHING SO THERE WAS NO HIDDEN COST THE ONY THING PAYMENT WENT UP A LITTLE BUT THAT WAS FOR THE GAP INSURANCE WHICH HE TOOK THE TIME TO EXPLAIN HOW IT WORKS.WOULD MORE THAN LIKELY BE BACK TO BUY ANOTHER CAR FROM THIS DEALERSHIP WHEN MY WIFES CAR IS PAID OFF IN ANOTHER YEAR.GOT MY FIRST 4 OIL CHANGES FOR FREE SO CAN NOT WAIT TO SEE HOW YOUR SERVICE DEPARTMENT IS IF ITS ANYTHING LIKE YOUR SLAES DEPARTMENT I KNOW YOU WILL DO WHAT EVER THEY CAN TO MAKE ME HAPPY.KEEP UP THE GREAT WORK.STEVE PRAGANO

genet3013

May 29, 2012

john was the nicest most friendly down to earth salesman i have ever had the pleasure of doing business with.Marco was also a refreshing pleasure to deal with. the entire staff at this dealership were just great.

tpreinert

May 28, 2012

Both John and Marcos made this a very easy transaction. I did most of my search with John by email. Being able to use email helped in my decision to visit the dealership. Time is a very important factor and the use of the internet definitely saved me time.Both John and Marcos are very knowledgeable and were able to answer all of my questions. Being able to reach an acceptable price on our first visit was nice.

deerdenburn

May 22, 2012

A very positive experience. Convenient, quick, & reasonably priced. A new dealership just getting started, obviously aware of great customer, and satisfaction. Will definitely go back. I was taken of promptly, and was out in a minimum of time.

capttom34

May 15, 2012

I found the jeep I was looking for, nice selection. Very friendly sales people. The jeep was priced right to start with but they still came down a little. The finance dept got me a great rate without me having to badger them. Nice new cleand dealership, overall a very good experience.

Spitzig

May 8, 2012

This was my first car buying experience. After driving my last car for 175,000 miles, I was reluctant to let it go. Since I have never bought a new car I didn't know what to expect, all you hear from people is horror stories about buying a car. I was pleasantly surprised at the ease and customer service from this dealership. I traded in my old car and bought a Dodge Journey. They made me feel like family, found what I was looking for, and treated me with respect. I would refer all my friends and family to this dealership. As well as use them again in the future. They took the time to show me all the ins and outs of how every aspect of my new car worked. This is old- fashioned, person to person, customer service. My first car buying experience was more than excellent! I love my new Dodge Journey!Thank you Posner Park Chrysler and Alex Mahalak!

mcsteve1999

May 5, 2012

The Salesman was awesome. He answered all of my questons and did not try to pressure me in any way. When I went in to work with Macos (Buisiness Mgr.) He started by offering extended warranties and protective coating/treatments (Part of his job, I suppose) but I said no to it initially but, after talking with him, I agreed to buy an extended warranty that was a bit more affordable than the "deluxe" package.I went home satisfied with the vehicle and my experience overall but, after going home and reading the details of the extended warranty, I discovered that I, in my opinion, had just paid over $1800 for a warranty that, between the factory warranty and full coverage insurance, didnt really cover much of anything. I also want to mention the financing. They funded my loan through Credit Union Loan Source LLC, and as the vehicle I was replacing was financed through a credit union, I was initially quite happy as my experience with the CU was very good. Then I received my initial communication from the new finance company and I was a little taken aback by the wording of the "welcome" letter (not rude by any standard) but it didnt give me a warm fuzzy either. At the bottom of the letter it had the phrase This is an attempt to collect a debt and any information I give them will be used for that purpose.I then decided to go online and see what I could find out about them...there is plenty, and probably 95% was bad. Not members of BBB and most all of the complaints were with regards to them being slow to post payments received. I, of course, haven't had any issues as my 1st payment is not yet due, but I am a bit concerned that I may have issues with them at some point.In closing I want to state that I do not beleive the dealer did anything wrong and when I went back to cancel the extended warranty and let him know about the information I found online about the finance company, Marcos took care of the warranty cancellation and said he would take a look at the information available online about the finance company. Next time I will take the time to read the paperwork more carefully before I sign it.

Alfieboat

Apr 27, 2012

It was not very busy and I still waited 15 minutes before anyone acknowledged me. Girl at the front desk was on the phone, I understand she had another customer on the phone but she didn't even look at me. Just an overall unfriendly experience, I don't plan to ever go back.

carolsnyder

Apr 27, 2012

Not only was this dealership beautiful but the people there were super. John was friendly, helpful and did everything to help us feel comfortable during our transaction. Not your usual high pressure people. Everyone said hello and asked if we were being helped. Just an overall good experience.

wickedvic

Apr 22, 2012

Great Customer Service. First time buying a new car And was treated good. Right down to the point and no horsing around. I have already to someone else to go there

Clarence Johnson

Apr 19, 2012

Check tire, found tire was defected. Replaced with a new tire. Great job done by all. Left being well pleased. If need more service, will come back

Jao

Apr 18, 2012

This experience was above beyond our expectations. This company is serious about getting you the best deal. We had bad experiences with other dealers but at Posner Park they were amazing.

miguelrodiguez1971

Mar 2, 2012

Came in to buy a part for a car. Was not told that EVERY part ordered is 'special order' and non-returnable. I know now and will not make that mistake again. They said they could not use that part on my car until I bought another part for $1000 but no guaranty that will work. All of which was not explained BEFORE I purchased that non-returnable part. Bait and switch tactics. Condescending attitudes when kindly asking for an answer to a question. Argumentative when conversing.

windyxx

Feb 21, 2012

My Diesel truck failed to start. The service provided involved changing the transfer pump and the injector pump. The cost of this service was 3100.00. On testing the removed transfer pump it was determined to be working, the volumewas apparently a little low but the pump was functional. On questioning the mechanic, it was obvious he did not understand that low volume would not prevent the engine from running. As a result of his lack of understanding he changed the pump, when that failed to resolve the problem he also changed the injector pump. I do not believe he performed appropriate trouble shooting procedures on a 12 year old vehicle, rather, the relied on the displayed codes. I do not believe that adequate investigation was performed to diagnose a possible electrical problem. I also believe that as a tourist from out of state i was taken advantage of.

opechee11

Feb 8, 2012

THE BEST EXPERIENCE I HAVE EVER HAD AT A DEALERSHIP THEY MADE MY DAY. THEY MADE US FEEL VERY WELCOME WHEN WE WALKED IN THE DOOR TO THE SHOWROOM.I CERTAINLY WOULD RECCOMEND THIS DEALERSHIP TO EVERY ONE.

19robert56

Feb 2, 2012

Due to the reputation of your Michigan dealership I sent my son, who lives in Florida, to see you - He got a new Dodge Avenger and loves it!!! He was thrilled with how he was treated when he visited your dealership. Thanks for helping him enjoy getting his first new car.

jsanborn1

Jan 22, 2012

Everyone there was more than friendly. Everyone who worked there said HELLO just in passing. They asked if anyone needed anything, even if it was water. I would HIGHLY recommend this place to all my friends!

beckyyy

Jan 17, 2012

very friendly, would only buy my next vehicle from there. They are so informativeand friendly. The young man, who changed our oil, explained to us about our spare wheel having its own sensor. He had added air to it. The sales lady, Michele, showed us new Jeeps while waiting, and we are really thinking about trading. Ours is a 2010.

billpjohnson

Jan 16, 2012

No pressure, no BS. Just knowledgeable and friendly staff. Bought a great used car at a good price. Will recommend dealership to all my friends. The dealership also has an excellent web site.

bliss

Jan 16, 2012

Everyone at this new dealership were very friendly and eager to help without the pressure of "the sale." I went in search of a very specific Jeep Sahara and got exactly what I wanted, even got instruction during my test drive, on how to use a 4-wheel drive! There was no wheeling and dealing, strictly sticker price, got a fair price on my trade in, and a few little extras thrown in. Bonnie L.

linvs

Jan 15, 2012

i had a great experience with the whole staff. i got mt dream car and it was soo simple, what else is needed????? thanks guys

bgreener

Jan 14, 2012

excellent service for a first time visitor. we were given the info we needed and we were kept updated as to how long it would be before the service work was completed. The price came in under what was origionally quoted.