Parker Cadillac reviews

Gwen Wolfe

Dec 13, 2015

jeff thornton came out the front door to greet us and made us feel welcome. we have purchased 3 caddie's from parker in little rock. we always ask for jeff.

Beverly Frye

Dec 10, 2015

Everyone was great! They are all easy to work with and all are friendly!

James Williams

Dec 4, 2015

This vehicle was brought in for service, however, it was traded-in for another vehicle. All of the prior services and/or repairs provided on this vehicle were excellent.

Philip Mizell

Dec 4, 2015

communication and service was excellent, very responsive staff

Virginia Miller

Dec 4, 2015

I am always so pleased with service at Parker. I know they will always take care of the problem.

Jackie Baugh

Dec 3, 2015

Everyone was polite and very helpful. The facility was very clean and attractive

Nancy Schultheis

Dec 3, 2015

Live now in Lincoln, NE. Back to LR for visit, wanted car checked. Major issue found. Loaner car for my use ..Car fixed and appreciative of Parker service guys!!!!!!!

Vivian Joiner-ball

Dec 3, 2015

Parker is always so easy to deal with. I really appreciate the fact that the sales force is stable. It was extra nice to be able to deal with Jim McDermott for both by 2011 and 2016 autos.

Sarah Foster

Nov 17, 2015

From walking on the lot to driving off in my new Cadillac by far the best experience! They treat you like family.

Kathryn See

Nov 14, 2015

I was completely satisfied with the service dept at Parker Cadicallac. They were most courteous, prompt and thorough. I could not ask for a better team to work with. Their communication was wonderful. I hope to work with them with my new 2016 Escalade I just purchased yesterday.

William Conway

Nov 14, 2015

Great visit, very timely and as always excellent service by people who really want you to be comfortable and satisfied. Still the best service department of any I have been in.

Vincent Liddell

Nov 9, 2015

Very good professional service! Took time to discuss what type of services is needed to be done

Arthria Moore

Nov 5, 2015

Parker Cadillac exceeded my wife and my expectations. Staff was not only very professional, but they were also very friendly and made us feel like family (at home). We felt comfortable doing business with them. We left there feeling like a king and queen. We appreciate the follow-up call for additional help in the operation of the overall vehicle (apps included). We could not be more pleased. Thank you also for the complimentary gift. May God continue to bless you to exceed your expectations in sales.

Cassandra Cain-hunter

Nov 5, 2015

Always exceptional service for years when I have attended Parker Cadillac.

Evelyn Cooper

Nov 4, 2015

Dave, in customer service department has alway been very courstious to me and my husband. people like him my the visit worth well. We will continue to keep Dave in our prayers.

Kenny Scott

Nov 4, 2015

excellent service, I have no issues or concerns, everyone very helpful and kind.

Kenneth Adams - Faye Stewart Adams

Nov 2, 2015

Excellent service. Service came immediately to fix car when battery was out.

Michael Carter

Nov 2, 2015

I am always to pleased to bring my car to Parker. Everything is done well, on time, and with such warmth. I also greatly appreciate the Wi-Fi as I can work in the waiting area as well.

RBaswell

Nov 2, 2015

I have been buying cars for years and have never experienced the arrogance of this sales manager! I have decided to buy elsewhere!

Melvin Davison

Nov 1, 2015

Best car repair experience ever in the 40 years I've been a driver! The loaner was a HUGE part of this 5-Stars!

Mayrean Johnson

Oct 30, 2015

I received excellent service.. The repair tech was very helpful.

Ada Butler

Oct 29, 2015

Excellent service! Steve is awesome. Bobby Arnold showed me several Vehicles! I will be back to purchase a New vehicle from Bobby Arnold only!

Kyle Mac

Oct 24, 2015

I have purchased 2 vehicles from Parker Cadillac, over the past couple of years, and I have to say that the service I received on both occasions was well above and beyond what any other car dealership has ever offered me. Because of this...I'll be back.

Melody Berry

Oct 20, 2015

As always it is a pleasure to do business with Parker. I love that the employees and the shop are always so neat in appearance. The shop is as well kept as the showroom. The employees are so friendly and helpful.

melv88

Oct 13, 2015

very unprofessional service manager, demeaning and condescending

melv_88

Oct 13, 2015

Very unprofessional service manager, demeaning and condescending. The service manager's attitude towards me was incredibly insulting and wasn't interested in assisting me. I won't be returning.

Clyde Little

Oct 8, 2015

I am always very satisfied with the professional service provided.

Joe Parker

Oct 8, 2015

Always treated as if I'm the most important customer they have.

Olivia Bates

Oct 5, 2015

Reliable, Timely - Service Specialist, Mr. McKinnie was VERY Professional, Prompt and Attentive to Details.

David Green

Oct 3, 2015

Robert explained the problem,very expensive for fairly new car. We needed it in short time. He expedited the replacement motor and had installed by the time we had to have it. While I am unhappy about the cost and the fact that it "shorted out" and cost $1000.00, l am very pleased with the service Robert and Parker provided. Would like to know why it quit and something like a seat motor wouldn't be covered under a longer warranty? ]p The vehicle has only 42000 miles.

Donald Barranco

Sep 28, 2015

My car was serviced much faster than I thought it would be. All personnel were very nice and friendly. Will never take my SRX to anyone else.

Nancy Chrisman

Sep 20, 2015

The staff is always friendly, helpful and eager to assist in any way. I live two hours away and they always offer me a courtesy vehicle. The dealership has the nicest, cleanest, and most attractive service department and customer waiting area. I really enjoy my encounters with everyone at Parker Cadillac!

Chancy Blagg

Sep 19, 2015

This was our first time to take a vehicle to Parker Cadillac for service. Took it in for an oil change and recall on a seat adjustment problem. Was very pleased with the service and the friendly personnel. Actually decided to price new tires while we were there and were surprised to learn that we could buy them from the dealer and save some money. Great experience..all around.

Robert Walton

Sep 19, 2015

Service was great. Didn't have to wait for a long time.

Shane P

Sep 19, 2015

I was very impressed with the service I received at Parker Cadillac and it all started the moment I pulled my ATS in to the service area. The first thing I noticed was how clean the facilities were. Then I soon picked up on the number of staff in the area and how professional they were in dress and communication. My service manager was very thorough in the questions he asked about my vehicle. He then openly shared that the work they'd be doing was all covered by my warranty. I received clear information in regards to the estimated time it would take to complete the work and offered a ride to my office. I took them up on the offer. The courtesy driver was very kind and pleasant to talk to. He was happy to be an employee of Parker and spoke highly of the organization. When my vehicle was ready I received a call as to be expected. But when I got back I found something that I didn't expect...While I was visiting with the Service Manager someone was notified to pull my car up. Someone walked me to my car and made me aware that they had cooled it off for me. As I was getting in, I realized it had been vacuumed and that a small gift was left in my passenger seat. Thanks for the total service experience Parker Cadillac...and the cookies.

Estelle Matthis

Sep 18, 2015

I was provided professional assistance in an user friendly manner, useful information, a number of options and adequate time for me to make decision. The salesman, Jeff Thornton, has kept in touch with me so I was very comfortable in making this purchase. I was afforded numerous courtesies by the finance office as well as Mr. Dave Parker.

Robert Lawrence

Sep 17, 2015

Having been a Parker customer for many years, I always expect and receive the best service . Every Paker employee I come in contact with is always friendly and professional . The service department is second to none. Rick and Dave learned well from their father, the secret of success !

Robyn & Keith Richardson

Sep 17, 2015

Steve is the absolute best. Always a professional and explains everything very well. My kids love the cookies they receive also.

A. E. Harris

Sep 15, 2015

It was easy, I made the appointment and you all called me and ask me to delay my appointment which I was glad to do.when I arrived for the reset appointment, I was met checked in and in 90 minutes, the car was ready with a fresh wash and off I went. Great service.

Jerold Fetzer

Sep 15, 2015

Easy in and out. Loaner car was ready and service was completed quickly.

Gary Tully

Sep 11, 2015

The service was prompt and the staff friendly and very helpful. All around good experience.

Alvin Tyler

Sep 9, 2015

I enjoyed my visit to your dealership evey one was kind and helpful to me and Connie Taylor she was excellent.

Donald Duhart

Sep 9, 2015

Good to get a car to go home in until car is fixed.

Ashley Mcfadden

Sep 7, 2015

After dealing with a lady on the phone who did not offer me a courtesy car, I finally got her to agree to one because with my work schedule (being a teacher) I wouldn't be able to drop my ATS off until late. I was fine with the drop of and courtesy Car, but I was not happy that my car was in there for a week to fix the pinstripe and oil change. They did check out my smelly A/C, but a week for a days worth of work?? I had to call each afternoon before leaving work in NLR to check on the status of my car. I live in Cabot and driving to WLR is out of the way without having some type of information. My service advisor only called me once...when they wanted me to pick up my car. I also had to speak to another service advisor about the work done on my car, because my advisor was not around. Overall, I wasn't too happy. Parker needs to step it up because I expect perfect service when paying that much for a car. This was not that first time that I was not 110% satisfied.

Maxie Bracy

Sep 7, 2015

Parker Cadillac service isn't just TOP NOTCH it is without a doubt the best car service I have ever used.

Tiffani Butler

Sep 7, 2015

The staff in service department are always very friendly and helpful. Great service.

Donald English

Sep 4, 2015

We decided to get a Cadallic because we thought the service would be really good. We were surprised by how good it was. The experience was excellent!

Karen Lockard

Sep 4, 2015

Every time I have had my car serviced there, for whatever reason, it has been fixed and has been a pleasant experience with friendly people.

Hugh Weatherford

Sep 2, 2015

Everyone made sure I was completely satisfied Great experience

Melba Wilson

Sep 2, 2015

The employees in the Service Dept. all seemed to enjoy their job; met me and the other customers with a friendly greeting and smile. No problems or issues with my service. Completed faster than promised!

Carol Lynn Hutchins

Aug 30, 2015

Everything was perfect. My car was exceptionally clean and everything was handled promptly.

Joseph Fureigh

Aug 29, 2015

We did enjoy our car shopping at both Parker Lexus with Ashley. She was a wealth of information on any question we had and we would surely mention her to anyone we know that wants to shop for a Lexus. We then came to your Cadillac lot and sales consultant Jim McDermott was most kind and also answered all questions we had and encouraged us to drive several models and we decided the CTS was more in line for what we needed. Eddie certainly did enjoy seeing Rick and Dave Parker along with several others that he worked with when he was employed at Parker. The overall experience was fun and we appreciate the genuine feeling of being with family. We will be back again. we love the CTS!

Mary Turner

Aug 22, 2015

Thank you Connie, you are great...I appreciate all, and the cookies are great...Mary Turner...(Ms Mary)..Eudora, AR

Orman Simmons M D

Aug 21, 2015

Easy access, warm reception upon entering the service area, personal recognition, continued excellent service, and pleasant reception at the cashier made this experience hassle free. I have come to expect this type of service after many years at Parker Cadillac.

Camilla Johnson

Aug 20, 2015

I typically don't like the car buying experience, but the great staff at Parker Cadillac made the experience easy. Stephan Johnson found the perfect car for me and took time to make me feel comfortable with all the latest features. The price and trade in value were good, too. This is the 2nd car I have purchased from Parker Cadillac and the only place I will go to get my next Cadillac

Randall Bueter

Aug 17, 2015

The service department is always completely satisfying.

Linda Cole

Aug 14, 2015

Easy-Peasy, stress free purchase. Stephen Johnson was very professional and made the entire experience wonderful. Stephen took the time on a 103 degree day to show us all of the bells and whistles and how to use them. The financing was pleasant and pain free. I am so proud to have a new SRX from Parker and look forward to many years of excellent Cadillac service! Thank you Parker Cadillac! Linda Cole

Michelle Jackson

Aug 14, 2015

The people when u pull in are very nice however the ladies inside seem to be a bit snobby. I stood at the window for a few minutes to ask a question however they noticed me standing there and never said a word until I yelled and ask which way can I go outside to look at the preowned vehicles. That experience proably just lost a customer. I was prepared to possibly trade in my CTS Cadalliac 4door to a 2 door. My advise is they have no reason to be snoody especially when they are sitting there to help customers. Isn't that what they are called. (Customer service) maybe this is not the career for them.

Beth Holt

Aug 13, 2015

I was out of town for my son's wedding and My car had some issues. Parker was wonderful as they needed to keep my vehicle overnight while awaiting parts they provided me with a courtesy car which de stressed the situation. They also had the car completed to allow me to come back home in a timely manner and all things were corrected.

David Cassinelli

Aug 12, 2015

Got me in and out very quickly and with good service. Very professional employees.

Jennifer Reeder

Aug 12, 2015

Front left tire is my issue and while I had to pay to replace a 2nd time Randy is planning to speak with tire manufacturer to see if they will work with us on A. finding why this is happening B. Financial relief. Amazing service.My car is a lease from Chicago so not even a Parker car, yet I am treated like a VIP every time I walk in the door. You have no idea how much that means to a new kid in town. Thanks for the amazing service time & time again.

Philip Jonsson

Aug 12, 2015

Connie took excellent care of us and the service was done in record time!We loved our SRX loaner! Beautiful!

Beth Davis

Aug 10, 2015

Always a pleasant experience at Parker Cadillac. They treat you like you are the most important customer of the day....even when you are not :)

Kristy McCauley

Aug 10, 2015

Parker Staff was so friendly & helpful. Manager Michael has called me several times after buying my car to make sure I'm extremely satisfied & to answer any questions I may have. Jeff & Michael were patient with me & stayed late to get my car finalized. I feel like family to the Parker staff. AND I Crazy love my new SRX. ?

Tom Fite

Aug 10, 2015

I cant say enough good things about your dealership but the car is a BIG disappointment. I don't think I will ever buy another Cadillac.

Joseph Smith

Aug 7, 2015

As always, .........................................great service!

Henry Forrest

Aug 6, 2015

The dealership was very clean and the staff was very kind. I would recommend this dealership to everyone.

William Conway

Aug 6, 2015

Great experience, our salesman Michael Hopkins found the car that was exactly what we had been looking for. Got a great price and a acceptable price for our trade in. This was our third purchase in the last 2 years and we could not be happier with the dealership. Wonderful to find a company that actually puts customer satisfaction ahead of just selling a vehicle !!

Carolyn Washington

Aug 4, 2015

It was my best experience ever in purchasing a new vehicle. Top notch service.

Robert Unwer

Aug 4, 2015

I was not actually looking for a vehicle, just browsing in anticipation of trading vehicles after the first of the year. The salesman, Jim McDermont, was so very nice, not high pressure at all, just helpful. After looking at a couple of SRXs, he asked if I would like to test drive one - and lead to the sale. He is extremely professional and it was a pleasure working with him and your staff.

Cynthia Daily

Aug 3, 2015

The salesman at Parker was great! Not pushy at all, just very helpful. He knew his product and inventory very well and was also helpful in getting me the best deal. I had priced the car at another dealership, so I know that they were fair with me. AND my salesman took time to teach me how to work all the gadgets on my car....I mean really took his time with me! I am loving my new Cadillac!

Deborah Birdsong

Aug 3, 2015

From start to finish, the service representatives provide clear and constant communication regarding the service they are providing. The cost is competitive; however, the attention to detail can't be duplicated. Thanks Steve McKinnie!

Tumoqua Murray

Jul 31, 2015

Good service. Friendly workers, overall Definitely would recommend.

Reginald Lock

Jul 27, 2015

I had great experience! Everyone was so nice and friendly. Thanks for everything!

Valeria Smith

Jul 26, 2015

The service representative that assisted me (Steve McKinnie) was very courteous and prompt with assisting me in getting my car serviced. He reminded me of other details I might need to addressed, but I was not pressured into doing his suggestions although I did have the work preformed.

Aubrey Bean

Jul 25, 2015

michel hopkins took the time to take us out and show the features of the srx when we test drove.people are extremely courteous and helpful. mr. hopkins had a lot of knowledge about the srx.

Karen Lockard

Jul 23, 2015

I brought my mom's Caddy up to have a rim "fixed" and the company that repairs them looked at it and said that it couldn't be repaired, but the employees that had the case are in contact with them and they are going to be on the lookout for a used replacement rim in order to save us some money. They were very nice and that is a big help in trying to find one.

Kay Hatches

Jul 18, 2015

Great service !Very nice employees!!Great very clean shop.

Alex Vest

Jul 16, 2015

I showed up without an appointment in the afternoon and they took me right in and had the shuttle bring me home. They diagnosed the problem and had the car ready the next day. The shuttle came to my home and picked me up and brought me back to Parker.

Carol Jo Lambert

Jul 15, 2015

I had a great experience with the recent service to my car. Everyone was helpful and very knowledgeable -- thanks for the quick response!!

Johnny Glaze

Jul 13, 2015

Always good service, pleasant employees and neat clean area.

Lottie Shackelford

Jul 10, 2015

Everyone in the Service a Department greeted me warmly and made me feel very special. They also listened to my description of my concerns about my car and took those concerns seriously. My total experience was exceptional.

Tiffani Butler

Jul 10, 2015

The staff at Parker Cadillac was very nice and helpful. I always look forward to the fresh baked cookies that the staff place in the car when picking up. Unfortunately, this last visit I didn't receive any. :( Please know that your Parker customers love the cookies and appreciates the sweet treat! and it makes for a great photo op and post on Facebook! Thanks again and keep up the great customer service!

Paul Everett

Jul 9, 2015

excellent customer service financing painless loved it

Vencent Grant

Jul 9, 2015

Service was very quick and convenient. Service department was great. Even ran into brice bishop when i was there. He's a great guy. Will refer you all to anyone.

Susan Plasek

Jul 7, 2015

I needed roadside assistance and a new tire during my recent vacation to Arkansas. Roadside assistance was provided by Parker Cadillac, who were very prompt to rescue me and my vehicle. Once we arrived at the dealership, they very courteously provided the service I needed in a minimal amount of time. They even washed my SRX before it was returned to me.

Ruevell Barnes

Jul 4, 2015

They are truthful, courteous,friendly,and it's a pleasure to just visit.

Bonnie Calhoun

Jun 29, 2015

A number of years ago we came to Parker Cadillac after dealing with two other Cadillac dealer service departments, one in California and the other in Arkansas that I would have not rated even up to the level of "POOR" customer service. Our experience was terrible and we were planning to move away from Cadillac and GM totally. At the suggestion of the owner of a local tire shop we tried Parker?s service department. Parker listened to our issues, resolved them, and treated us as if we had been lifetime customers. We have since purchased 2 new vehicles from Parker and plan to be ?lifetime customers? based on the true ?Customer Service? of the service department. At Parker you have gotten it right, a great sales department and an outstanding service department.

Robbin Miller

Jun 24, 2015

Parker always delivers the most excellent service of any dealership I have dealt with over the years.

Reba Jennings

Jun 23, 2015

Helpful, friendly, organized& quick! Nice facility!

Theodore Bailey

Jun 22, 2015

As always this is a top notch dealer. I don't get better service from and business of any type than I receive from Parker Cadillac. I highly recommend them!

Richard Dickinson

Jun 19, 2015

Excellent service. Excellent facilities. Good cookies.

Eugene Watson

Jun 16, 2015

Everyone was very nice and helpful but I had to wait for two hours even though I had an appointment. Seems like several other people had appointments at the same time. If that is the case, why have an appointment at all?

Donna

Jun 15, 2015

I had my SRX detailed and bar none, it was the BEST detail I have ever had on any car I have ever owned! They did an outstanding job! I was very impressed with all the service I received at Parker Cadillac. Thank you Service Department keep up the good work!!

Connie Bledsoe

Jun 13, 2015

Very nice and helpful. He got me in and out on time as promised.

David Morris

Jun 12, 2015

THE SERVICE PROVIDED WAS OUTSTANDING. ITS A JOY TO SEE HOW WELL SERVICE IS RENDERED.

anonymous

Jun 2, 2015

Such a great first time experience with Parker. I bought my car at another dealership and I've never in my life had been treated so wonderfully! The staff was warm and welcoming and the service process went very smooth. The cookies aren't too bad either. I however didn't like the cashiers tattoos. I felt they were a bit tasteless for where she is working.

Marla Gardner

Jun 1, 2015

Everyone on staff that I passed stopped and said hello and asked me if they could get me anything. The dealership is always spotless! I couldn't ask for better service. I'd been on a trip out of town when my Check Engine light came one. I took it to that dealership. They told me it was the fuel and that I hadn't closed the cap correctly. Believe me when I say that dealership wasn't anywhere close to Parker in service or cleanliness. When I mentioned this to Parker during my oil change, they found that I had a solenoid valve out. They immediately gave me a Courtesy Car and told me it would be ready by 4 pm. It was ready by 2! They are absolutely amazing. I love them - and the cookies they leave in the car when it's done!

Kelly Hughes

May 31, 2015

The work quality was excellent. They kept me well informed. Real nice experience

Kenneth Johnson

May 29, 2015

I was very happy with all aspects of my visit and will be going to Parker in the future for all of my automotive needs

Pompie Sanders

May 29, 2015

IAM 100% SATIFIED. MARK ZIMMERIN IS THE BEST SALESMAN IV EVER HAD. I LOVE MY CAR, ITS VERY EXPENSIVE AN OVER PRICED BUT I STILL LOVE MY ESCALADE.

Hilda Rosales

May 28, 2015

Every time I have my CTS serviced I'm impressed! Steve goes above and beyond to make sure everything is taken care of. Thanks and keep up the good work!

Londell White

May 28, 2015

First of all I am not sure what happened to the survey that I completed within 36 hours after I brought my car in for service. Never the less, the service experience was excellent. As soon as drove into the service area there was an attendant there to check my car in. The attendant was very courtesy, knowledgeable and helpful. My first thought was that they were laying out the Red Carpet for me because I was a ne customer and this was my first time there. It did not take me long to realize that this was the way that that treat all of their customers everyday. Based on my personal experience I would I would have no problem in recommending this dealership and service department to all of my relatives and friends.

Mike Childers

May 28, 2015

my service advisor Connie Taylor was as good as any I have ever had. She went out of her way to make sure I was taken care of and kept me up to speed on the status of the part that had to be ordered. I am going back for tires on my wife's car as a result of the great service.

Allen Washington

May 25, 2015

Would like know more details of the service I'm getting before hand so I can refuse some or not like the car wash if you wash a car and don't dry it things in the air can create water spots especially on custom rims

Marilyn Muyers

May 24, 2015

We have just purchased our 3rd CTS at Parker Cadillac. Jim McDermott has been our sales professional for each purchase. He gives his undevided attention to every detail and is a joy to work with. Everyone at Parker caters to our needs from the purchase of our CTS to the service when needed. The regular maintenance of the automoble at no charge is a wonderful plus. Thank you, Parker Cadillac, for another another smooth purchase.

Judy Bauman

May 23, 2015

Took my car for oil change on May 20,2015. I waited on the car to be serviced. It did not take long at all. Service personnel was very friendly and helpful as well as everyone I saw. I say it was excellent(I am a hard to please person).

Randy Hill

May 23, 2015

Had a great experience with our salesman, Stephen. He was very knowledgeable and professional.

Capt Bob Lawrence

May 20, 2015

I had an issue with encoding my 2012 Cadillac to match my new garage door opener. Your technician went out of his way to come to my home so I could avoid a trip to the dealership. He was very courteous and knowledgeable, and had me up and running in no time. Another example of Parker going "above and beyond".

Deannie Pruitt

May 20, 2015

Staff worked me in on same day i called. Help unload my car; gave me courtesy vehicle; explained all problems and estimated time to fix. all staff were knowledgable in their job. Not a single person complained about all the "junk in my trunk, and back seat". Really, i work "out of my car" and have to carry everything with me..:) Thank you for all you do.

Lewis & Brenda Carllee Revocable Tr

May 20, 2015

Completely met my expectations. Connie and Robert Taylor are the best!

Christina Martin

May 14, 2015

As always, service was friendly and convenient! Thanks!

Joseph Kern

May 12, 2015

The dealership is very conveniently situated and the staff are very professional. I had a long wait before I was taken care of it is not the fault of the service agent but there were way too few service agents for the volume of customers. The car was clean and well taken care of.

Oscar Davis

May 11, 2015

Work done as requested and waiting room was appropriate.

Henry Forrest

May 5, 2015

Everyone was helpful and friendly. The dealerships was very clean.

Jacqueline Robinson

May 2, 2015

I am 49 yrs over my life time I have purchased approximately 19 vehicles and not one dealership has treated better than Parker Cadillac.Parker Cadillac is #1 for when it comes to a vehicle. Mike and Jackie Robinson Conway Ar.

Barbara Waymire

May 1, 2015

They got me in and out in a reasonable time and even washed my car. Which was filthy because I had driven back from Memphis the night before

Jennifer Reeder

May 1, 2015

I couldn't be more pleased with Parker's service. They were ready for me right at my appointment time and the recall work performed was done quicker than they estimated. Parker should be the example all businesses follow when it comes to taking care of clients.

Phillip Tackett

May 1, 2015

Dave, Steve and all the other guys in the shop area are a great group of people!

Eric Howard

Apr 30, 2015

Great Service from great people. I was very please with the entire experience.

Gary Lewis

Apr 28, 2015

We are always very pleased with the service we receive at Parker Cadillac!

Hugh Weatherford

Apr 25, 2015

Easy to make an appointment on line. Service manager was courteous and went out of his way to make sure I was accommodated

Ruevell Barnes

Apr 25, 2015

What can I say, have been going there for 4 years and have not been disappointed yet. Thank them for me.

Diane Ehlers

Apr 22, 2015

The Parker Family are always courteous and professional. They're usually very busy when I go into the service department, but they're still very nice and do their best to get the car out as quickly as possible and when promised. I've always been offered a courtesy car which is great, that way I can go to work and not have to worry about waiting on it. They're a top notch service department and sales department. First class all the way.

RJ Lester

Apr 21, 2015

Staff is very friendly, great to get along with and have conversations with.

Peggy Denman

Apr 18, 2015

We are always very happy with the service department and recommend this dealership to our friends. The employees are the best and the facilities are extra nice. We appreciate them letting us use one of their new cars while ours is being serviced!

Carroll Hawkins

Apr 17, 2015

they took care of me even under adverse conditions

Ronnie Mizell

Apr 15, 2015

Good friendly people who make sure you are happy and taken care of. A pleasure to do business with,I would definitely recommend this dealership. A happy customer, Ronnie Mizell

Torvac Amos

Apr 15, 2015

The team exceeded my expectations relative to a timeline to explore the issue and they were absolutely friendly. The service team walked me to the door with a smile. They are absolutely the best.

Victor Candelario

Apr 15, 2015

Best Customer Service by far!!!!Great Staff and fast service!!!I was really impressed!!

Joseph Smith

Apr 14, 2015

Great services, as always,......................................

Rudy Withers

Apr 9, 2015

Always a pleasure to visit the dealership. A little bit of a back-up,but still a pleasurable experience. Got shuttle to an appointment and pick-up when car was ready. And as always a clean car and warm cookies were waiting inside.

Joyce

Apr 8, 2015

Love the service department. They are the best. I trust them.

Artie Romes

Apr 7, 2015

Great experience.great service and great people. I tell everyone about the Great treatment at Parker.

Fred Taylor

Apr 7, 2015

Timely, efficient, and professional.. Personnel discussed other services that I might need. Very helpful.

Gloria M. White

Apr 6, 2015

We came into Parker Cadillac after doing some research online and after visiting several dealerships. The dealership did not have exactly what we were looking looking for in a CTS, because having FWD was a requirement, We discovered that the CTS did not come in FWD, but the salesman Bobby Arnold stated that they could possibly a XTS which met our specifications. They eventually located a XTS, which meet basically ally the requirements that we were looking for. They were very professional in walking us thru the sales process and all of the perks ( free oil changes, tire rotation and various warranty clauses and issues ), that we will definitely be considering Parker if we purchase an additional vehicle.

Carl Owen

Apr 4, 2015

I was very pleased with my visit with Parker Cadillac.My wife and I both were very pleased with Stephen. He was very easy to work withand went out of his way to make sure we were pleased with our purchase.

V.F.D.

Apr 3, 2015

My experience at Parker Cadillac was very good. The service staff was very friendly and knowledgeable of my need.

Christy Coffman

Mar 31, 2015

Excellent Service!!!!! Excellent Dealership!!!! Love Parker Cadillac!!!!!!!

Estelle Matthis

Mar 31, 2015

Services were provided in a timely and quality manner. Technician was professional, helpful and addressed all of vehicle needs. He made sure that all of my concerns were identified and provided user friendly information.

James Owen

Mar 27, 2015

Great service and friendly staff. Always a great experience.

William Jones

Mar 27, 2015

Great service. No problems with Parker service. Parker service writers are very professional.

Philip Shelton

Mar 21, 2015

Had a warm welcome as always. We met with with our previous sales consultant that helped us through the purchasing process and made it very stress free and enjoyable.

Sheila Castin

Mar 19, 2015

As always, everyone at the dealership was friendly and helpful. The car was returned to us faster than estimated. This must be the top service department in the USA!

Christopher Robinson

Mar 18, 2015

Wonderful service experience as always! Parker provides best in class service...

Kelly Hughes

Mar 15, 2015

Everyone at Parker was very friendly and helpful. I was in and out in no time.

Phillip Tackett

Mar 13, 2015

Brent,roadside assistance was a very wonderful and pleasant person considering the weather he had to get out in! Thanks so much for your help it was a life saver. Great job as usual.

wanted to go.

Mar 12, 2015

Any potential customer be aware that there is a tactical sales ploy used at Parker Cadillac. If you are thinking of trading in your vehicle. HOLD ONTO YOUR CAR KEYS!! they deliberately will hold onto your keys and move your car from the front lot for hours. They admitted they do this to keep potential clients from leaving. I asked to leave and could not because they had my keys and car for over 2 hours. This was one of the worst experiences. To not be able to leave of my own accord. They need to immediately STOP this practice. It is unprofessional and completely disrespectful! I wanted to warn others.

Marilyn Muyers

Mar 11, 2015

Excellent service-you went out of your way to take care of our needs.

Barbara Eddy

Mar 3, 2015

Parker always does a great job. Love the availability of the courtesy car instead of having to wait for hours.

Kenneth Johnson

Mar 3, 2015

It was outstanding, fun and I will enjoy my new car

Kenneth Lacewell

Mar 3, 2015

Very good service rep.. He was ready with my paper work, knew exactly what need to be done and got my in and out as fast as possible. The waitng room was spotless with a nice tv and cookies.

Ed Daniel

Mar 2, 2015

Great customer oriented service as always for over 40 years!!!!

Robbin Miller

Mar 2, 2015

My experience with the service department is ALWAYS terrific. They are the best of any dealership I have ever dealt with. Thanks for putting customer satisfaction at the top of your list.

Stacey Or Shivonne Carolina

Feb 28, 2015

The service we receive is always above the bar. Service Advisor David Morton calls and update you in a timely manner. He knew my car by my license plate. That's just how observant he is. The entire crew makes you feel proud to own a Caddilac. I would recommend them again and again.

Anthony Fuller

Feb 26, 2015

Awesome service!!!!! Beautiful dealership!!! I was impressed with their level of professionalism!!!! Would recommend 100%!!!

Rene Carson

Feb 19, 2015

David Morton was extremely helpful to me when I had a bent wheel. He took care of me from start to finish. He kept me informed of the progress all along the way. I really appreciated all of his help. His attention to my problem helped me stay calm.

Marie Ashley

Feb 18, 2015

The staff was excellent with great customer service skills.

Kim Withers

Feb 16, 2015

The staff was very helpful & extremely courteous!!

Vic Rosby

Feb 14, 2015

Excellent! Stephan was a great listener, thorough and detailed in providing the choices for me. Polite virtuous, with great integrity. He earned my trust and showed the utmost respect.

Angie Day

Feb 13, 2015

Parker Cadillac- Went over and beyond delivery of my Pink Esclade! From the owners of the dealership to the sales force to the service department everyone treated us with the most amazing support and I would recommend the dealership to anyone looking to purchase a car or have service work preformed. Robert Taylor is a asset to the dealership along with everyone else there- Go by Parker today and find your new car.

Karen Lockard

Feb 10, 2015

I haven't had many issues with my car that were really bad, but even the little stuff is taken care of with dignity and kindness and you are treated like a valuable person. The car always comes back repaired and working and clean. I appreciate what you do.

Judy Fletcher

Feb 9, 2015

I don't think I could receive better service anywhere! Excellent!

Thomas Miller

Feb 6, 2015

Our salesman, Stephen Johnson, was extremely polite and professional. He made us comfortable right off the bat and we enjoyed doing business with him and Parker Cadillac.

Patricia Williams

Feb 4, 2015

Parker service has served all of my vehicles since the first Caddilac in 2007. The service department is "top notch." The work performed is always thorough, efficient, and complete. Parker service department staff members are extremely professional, courteous, and reliable. There were times when I felt they went above and beyond the required assistance to ensure customer satisfaction.

Joe Parker

Jan 31, 2015

Purchasing a vehicle here is a pleasure. They don't try playing games with you like other car dealers do. And the service department is the best I have ever seen anywhere. Treat everyone as if you are special. A pleasure to do business with.

Helen Lairry

Jan 30, 2015

I received good service, and have no complaints. I have no other comments.

Steven Taylor

Jan 30, 2015

always easy and a pleasureable experience, quick responce to all my needs

Carol Jo Lambert

Jan 29, 2015

Great service and people!! I could not ask for better service!

David Cole

Jan 29, 2015

I had my 2014 ATS serviced for the first time on Jan. 9,2015. The service staff was very friendly and made my first service experience very positive. The service area was so clean.

Jackie Noteboom

Jan 28, 2015

I have been to many dealerships and have NEVER experienced customer service like I did at Parker Cadillac. I was so impressed with every person who I worked with. They were very informative on the status of my vehicle. The Parker Cadillac team was extremely accommodating in making sure I had a service vehicle in order to go about my regular day/schedule. The service was exceptional from the moment I walked in to the time I was at the cashier to pay for services. I highly recommend Parker Cadillac. Their attention to detail makes the experience unforgettable.

Sharon Luxon

Jan 28, 2015

We answered a recall for our radio and was given a loaner as it was going to take several hours. When we returned our car still wasn't ready and we were treated to coffee and cookies. You couldn't have been more courteous; when we picked up our car everything was fine and our car was washed and vacuumed , it looked like anew car. You run a very efficient operation and are most pleasent. This has ben he service on each of pu six visits. Many thanks. Sharon & Larry Luxon

Bonnie Calhoun

Jan 24, 2015

Everyone at Parker Cadillac goes above and beyond to make each vist a pleasant experience.

Pr1ncezt

Jan 24, 2015

Excellent customer service! We had been to 3 lots prior to visiting Parker Cadillac. We came in frustrated at the end of the day on a Friday and could have kicked ourselves for not coming here first! Stephen, our salesman, was friendly, knowledgeable and accommodating. He took us to my dream SUV within 5 minutes of us setting foot on the lot. 5 minutes later we were ready to buy! The purchasing process was fast and searless thanks to an honest up- front business manager and salesman who listened and accommodated! Love, love, love Parker Cadillac and my new Cadillsc SRX! Customer for life!!

Carol Lynn Hutchins

Jan 23, 2015

Connie was very nice and went out of her way to explain the road side assistance I have with Cadillac. However, my car wash was really bad. The back window still had dirt all over it and someone had unscrewed my antenna and had not replaced it. It was in my door pocket. This would not keep me from coming back but does keep me from giving you a five star rating. This will not let me submit without consenting to be contacted, but please don't.

John Avaltroni

Jan 22, 2015

You guys do a great job, but I'm getting tired of the multiple surveys I receive every time I visit your dealership. Don't worry, I'll let you know if you fail to meet my expectations. You won't have to ask.

Richard Rankin

Jan 22, 2015

Found things to repair not under warranty. Had to wait a long time to have the srx worked on.

Oscar Dean

Jan 16, 2015

Everything looks like the way to get the best of everything, from the time you drive up to the time you exit.You are in good hands with the way the personal take care of all of your car needs. Thanks for the ways I was treated during my last visit.

Marvin Gilmore

Jan 15, 2015

I was kind of apprehensive at first bring my car to the dealership, but when I got there I was amazed by there're professionalism and excellent customer service toward servicing my vehicle and I was also amazed that for the minor work I had done they even washed my vehicle for me. I will always bring my vehicle back there when the service is that good.

William Toles

Jan 15, 2015

I had a dead battery. The service department dispatched a technician to my house who quickly got me started. I was informed to bring my vehicle in to have the battery tested. I came in and was immediately attended to although it was a busy day. My problem was identified and resolved quickly. EXCELLENT SERVICE DEPARTMENT!!!!

Eual Williams

Jan 14, 2015

Thank you for your service and the new tires were needed and at a great price. After all the holidays driving I was so glad I had new tires.

Judy Bauman

Jan 14, 2015

Courteous and friendly service was what I experienced. My SRX was repaired as promised. Car looked great and drove great when I picked it up.

RBaswell

Jan 14, 2015

Service is great at Parker-Cadillac! Service writers are very helpful and knowledgeable.

Nancy Bickings

Jan 11, 2015

Each experience I have had with Parker Cadillac has been excellent. I have no complaints.

Joyce Person

Jan 8, 2015

steve mckinney is the best. You need a bigger customer waiting area.

Candace Jones

Jan 7, 2015

Our sales rep. Jeff Thornton was the best we have experienced doing our search for a new vehicle. not only was he courteous but he was well informed about the vehicle.

Eric Howard

Jan 7, 2015

I brought my vehicle in for a oil change and I informed them about my tire pressure light coming on.I am not sure if the looked at it or forgot to check it but the light is still coming on.

Jennifer Beasley

Jan 7, 2015

The customer service was excellent! I knew what I wanted so the salesperson led me to the car for me.

Judy Bever

Jan 7, 2015

My salesman was great and and went out of his way to make my purchaseEasier.

Jessie Eggerson

Jan 6, 2015

Wonderful job. top notch service and personnel.............mmmmmm.

Larry Fear

Dec 31, 2014

Everyone at Parker Cadillac has been a true pleasure to work with.Keep up the good work!

Marty Ulmer

Dec 31, 2014

I always have the best experience at Parker Cadillac with service & delivery of my NEW PINK CADILLACS! I love the staff - they are always helpful & friendly! Thank you Parker Cadillac

Lottie Shackelford

Dec 29, 2014

I am so very pleased with the performance of the 2014 CTS, it drives and feels the way a Cadillac should. I didn't feel that way about the 2009 and 2012 models. I'm also so appreciative of the professionalism and courtesy of the staff at Parker Cadillac, especially, Jeff Thornton. Mr. Thornton always takes the time to address my questions and/or concerns in a timely manner. Dave Parker, always extends a personal "hello and thank you" to me either in person or via telephone and that makes me feel like a valued customer. Parker Cadillac gets top rating for customer service and warm and inviting personnel.

Robert Richter

Dec 25, 2014

Automotive service the way it should be - the reason I've been a Parker Cadillac customer for 25+ years. Just the best!

Katherine James

Dec 24, 2014

Service department at Parker Cadillac is the best. Wouldn't go anywhere else

Wiley Parker

Dec 22, 2014

Seve McKinney was great--courteous and helpful. So were the other employees that I met. Especially nice was the shuttle driver--a very friendly young man.

Linda Harvell

Dec 16, 2014

Thank you for the loner car while my car was being worked on for an oil change and recall. Your call letting me know it was ready was most appreciated. The cookies were delish! Thank you gor taking such good care of me and my car.Linda Harvell

Donna Southard

Dec 6, 2014

It was great! Even though it looked like a long line ahead of me and it was on a Monday morning after a holiday, my appointment was close to on time and the service was speedy and I was out in no time. The person taking my information on check-in could not have been more gracious. Then there was a gift of cookies on my dashboard when I got in the car to leave!

Marilyn Muyers

Dec 3, 2014

Everyone is very friendly. Thank you for quick service and a very nice area to watch TV or read while waiting. The cookies are wonderful.

Diane Ehlers

Dec 1, 2014

Always friendly and courteous. Love visiting the service department, because I know they'll fix my car correctly and in a great timeframe as well. I highly recommend their service department for all your Cadillac needs.

Robert Darling

Dec 1, 2014

The folks at Parker are very good. I graded down slightly because the car wash was a little less than I hoped for.

Judy Fletcher

Nov 26, 2014

Everyone at the dealership is professional and very courteous . My vehicle was ready long before the agreed upon time. The recall problem was repaired and when I arrived the vehicle was clean with a bag of cookies in the console!

Larry Vaughn

Nov 26, 2014

Appointment was kept on time and service was performed within the time estimated.Friendly and courteous service personnel all around.

Brian Ratcliff

Nov 25, 2014

A smooth operation. I will no longer complete these surveys as they require me to describe my experience and I do not have the time to do this. Give me a simple form and I will do it. Now I remember why I did not do this until now.

Carol Lynn Hutchins

Nov 25, 2014

Got my car in for service very quickly. Staff extremely friendly and not pushy.

Glenn Walker

Nov 21, 2014

Steve and David did a marvelous and courthouses job of getting my car in and out in a very quick fashionGreat Job guys

Jacqueline Robinson

Nov 20, 2014

Our experience at Parker Cadillac was VERY FRIENDLY and COMPASSIONATE. Mark Zimmer and Brice Bishop did every thing possible to find the right vehicle for our desire. We are very satisfied. M/J Robinson Conway Ar.

Andrea Eubanks

Nov 18, 2014

Everyone was friendly and helpful. We definitely felt like a family member.

Corrine Belt

Nov 11, 2014

One of the reasons I chose Parker Cadillac was for their excellent service reputation. And, yes I was very happy on this last visit. The staff was very nice and accommodated all my request and needs. Thank you!

Ronnie Toney

Nov 10, 2014

We have purchased a vehicle from Parker Cadillac and have had vehicles serviced by Parker's service department. Each time we have come away 100% satisfied. The employees at Parker make everyone feel like family.I would recommend this dealership to everyone.

Roy Showalter

Nov 10, 2014

My wife and I have been going to Parker for years and have always been treated in a professional way by all the staff. They are so helpful and accomodating that they make getting your car serviced a pleasant experience.

Lois Mcclellan

Nov 8, 2014

Prompt courteous service! Quick to answer questions,To ask for opinion from A fellow employee if not sure.

Olivia Bates

Nov 5, 2014

Took my Cadillac SRX in to check for tail lights occasionally sticking (staying on) when parked/locked with remote.Service Attendant, David and the Mechanic Techs could not find the problem. As stated, They went through "extremes" to locate the problem, but was unable to detect the area of defect.However, I wasn't charged for leaving my vehicle at the dealership all day, nor for use of the equipment and labor charges. I commend Parker's for not billing the customer for problems not found technically.David was superb in assisting the Techs for hours, trying different methods in searching for the problem, Great Teamwork, Great Service!!Although the problem still exists, the dealership is "always closed" when it occurs. Hopefully, this malfunction will be taken care of when the "timing" is right. Thanks

Sonya Noblin

Nov 4, 2014

The staff was very helpful and answered all the questions we had. Very easy to deal with and when I picked up the car Mike went over everything with me.Looking forward to the oil changes and tire rotations in the service department.

Estelle Matthis

Nov 3, 2014

Services were timely and completed as explained by technician. Professionalism was evident and were addressed.

Danny Waldrip

Oct 30, 2014

Awesome as always! I have never once had a bad experience at Parker Cadillac.

abdoman1

Nov 21, 2013

I've purchased a lot of cars and I recently traveled to Little Rock to purchase a used CTS-V. The car was just as described and the salesman completed everything before I got there. They picked me up from the airport, I looked over the car and drove it and it literally took 5 minutes to complete the purchase (fastest time I've ever had). The sales staff was very friendly and I wouldn't hesitate one second to recommend them to anyone.

VICKY W.

Nov 11, 2013

Everyone at the dealership was nice and very helpful, I do feel that I am an important customer when i visit the dealership.

Kay

Nov 8, 2013

I enjoyed the time and the show of concern from Margie. I even mentioned to her about someone parking upon my car and it needed to be buffed off and she told me she would have the guys take care of it when I came back in. Makes me feel good to have a shop I can depend on to take care of my needs.

Pat W

Oct 1, 2013

The professional and customer friendly atmosphere and demeanor of Parker personnel stimulates interest in Parker products and services. In addition, agents and management appear to go above and beyond the expected to ensure customer satisfaction and to demonstrate gratitude for the opportunity to serve.

Joe Mizell

Sep 26, 2013

They are continuing their standard of excellence! But even if their standard happened to be lower than it is, customers would still be drawn to the Service Center because of the extremely friendly and helpful staff members.

Brett and Donna Johnson

Sep 8, 2013

Our experience at Parker Cadillac could not have been better. Mr Jeff Thornton was very patient, courteous, and understanding of our desires. Jeff was very much a gentleman and thorough on every question we had. We did not feel pressured at all but welcomed by all at Parker Cadillac. We have found our new car dealership! Sincerely, Brett Johnson

JoeLittleRock

Sep 4, 2013

Service personnel are very friendly and professional. You know that when you get your vehicle back from them, it will be in great shape!

E McGee

Aug 22, 2013

I experienced a very disconcerting problem with water accummulating on the front and back passenger sides of the vehicle. Understand that the vehicle was purchased new in 2008 and registers a little over 41,000 miles. The problem was diagnosed and corrected in a few days; however the 2013 CTS loaner helped with the comfort while waiting. I appreciate very much the attention and care of Steve McKinnie in the service department.

MGRAHAM

Aug 14, 2013

I purchased my very first cadillac from Parker, and I must say the exsprience and services provided before, during and after the Sale, in my opinion could not possibly be surpassed!! They are a class act, and as I said in my heading, in a class all to themselves.

victor wynn

Jul 21, 2013

Great service!Gratful to Margie walker great service!!

Dave W. in the red sled (CTS coupe)

Jul 3, 2013

I had a problem with the "power" on my CTS....I came through the dealership and was taken care of immediately! I want to STRESS how well the service department treated my situation....PROMPT and POLITE.

Dave and his Red CTS Sled

Jun 22, 2013

I came by to have someone look at a spot on my steering wheel....To my surprise I was asked if I could wait a few minutes so the techs could fix it. Not only did the service dept. respond immediately, but they replaced my whole steering wheel in minutes! Thanks Parker Cadillac!!!

Lilly

Jun 21, 2013

Excellence customer service...everyone was very friendly.. job well done Parker.....thanks for the Cookies they were great to...

dtamas

Jun 18, 2013

It was a pleasure to deal with true experts. They found the source of the suspension "popping" noise (left lower front control arm bushing), replaced the defective part and returned the car to me the same day. My car is now like new. The Cadillac SRX has been the best car I have owned.

LovemyCadi

Jun 15, 2013

Friendly and professional dealership. Our salesperson, Jeff Thornton, was honest and helpful. We are telling everyone about our experience at Parker Cadillac.

Davis

Jun 3, 2013

We called with a dead battery and Parker got us in and taken care of. SRX starts perfectly! Staff are always friendly and helpful. So glad we bought our Cadillac there. We wouldn't go anywhere else.

MargieG

May 15, 2013

This is 2nd vehicle I have bought from Parker. I go back to them because of the excellent service I always receive from everyone there. Owning a business I know how important customer ser. is and Parker has it perfected.

C Coffman

May 2, 2013

This dealership is phenomenal! I have never in my life been treated so well in a car dealership!

Rose

Apr 27, 2013

My experience with Parker Cadillac has truly been outstanding. The professional service I have received is truly a five star experience. Thank you.

JLWillVick

Apr 20, 2013

The vehicle was ready on time. Mr. David A. Morton was excellent. He took the extra time to provide me the solution to a question that I had about the "Turn Arrow" feature.

P. Williams

Mar 27, 2013

Ms. Walker made the trip to Parker for routine maintenance a most pleasurable experience. Her accomodating response to a simple question outdid my expectations of service much more than I ever imagined. Thank you for your total commitment to professionalism and customer satisfaction.

Diane Ehlers

Mar 25, 2013

I had a great buying experience. I love Cadillacs and the luxury of the brand but didn't think I'd be able to afford one. With my company's VPP, it helped to bring the cost of the vehicle more into my price range. I got a fair deal on my trade-in, which made my experience that much better. I am truly loving my Cadillac SRX. Thank you.Michael Hopkins for being a great Sales Professional.

Dale Isbell

Mar 21, 2013

Great auto, fine saleman, and a fair deal. We opted for a lease and we believe it will work out best for us since we are retired and drive less that 10000 miles per year. The beautiful red SRX is a blast to drive and entertains us with all the great features on it.

Joe

Mar 6, 2013

This is the 5th car we have bought from Jeff Thornton & Parker. Enjoy the sales experience; Never thought we would ever say that about buying a car. Service is always great also! Great Business Model for a long-term relationship

James & Brenda

Feb 20, 2013

The Sales Professional, Mr. William Woods was excellent. He took the time to show my wife different Cadillac models in various colors. Mr. Woods knowledge of the CUE is excellent. The whole buying process was a very positive experience.

Ronnie M

Feb 9, 2013

This was my first time to use the service department and and it was A pleasant experience. Everyone I met was friendly and helpful. My XTS is A great car and the minor concearns I had were all corrected on this visit. The whole staff at Parker Cadillac is great and the thank you cards and gifts of cookies was A nice touch,thank you very much. A loyal customer,Ronnie M

6cam9aro

Mar 23, 2012

To start this adventure I feel like I should give a small look at where we had been. My wife and I started out at lets say Searcy!!! A major mistake (review will come for that dealership later). Now back to The Parker Team! I started looking for a new CTS comparing everything about them on the internet, and knew for the most part what we wanted. I met Michael on the web and started the ball rolling forward. Michael was able to answer all our questions (very knowledgeable) no hesitation. We talked over everything from our trade to exactly what it was we were looking for. Michael said he would like to take a moment to find us a car, within a few minutes he calls to tell us he has the perfect car, we discuss it and set a time to meet in person. My wife and I might have been a little early, but Michael met us at the door (the car door) that is. He said, since he new we were coming he left time open, just for us.. no interuptions. Totally a new car buying experience for us. A no hassle, no haggle, we went out to look at the car and WOW!! it was exactly all he said it was. SCAREY right? Not this time!! Michael, my wife, and I went in set down and started working on the numbers, again no surprises,well ( one we were told by the dealer in Searcy that there were no incentives on any of the 2012's but could get us in a 2011 easier ). We worked with Michael for a short time, (not the old let me see what my manager says) Pretty much cut and dry. I had told him upfront I was not there to waste his time and did not want to waste mine. My wife is now driving a 2012 CTS with all the bells, whistles, plus a very nice INCENTIVE!! I only wish we had decided to buy a new Cadillac years ago. I plan to be a Cadillac owner for a long time to come. Hats off to the whole Parker Team... If you are looking for a new Cadillac, do yourself a favor make PARKER your first stop and it will be your only stop.. Made us feel like family not just another car buyer.