Palm Coast Ford reviews

Benjamin Adams

Aug 17, 2016

I previously wrote a bad review for this dealer ship but after a cooling off period I am taking the time to write a more positive review. As a consumer or as a business we all want to be treated fairly especially when there is a lot of money on the table. Had an issue with an used 2012 truck day after I bought it, it did take 30 days to get the problem solved. During that time I did feel as if I was being blown off. The issues was that a sales manager that is no longer at that store failed to communicate thourghly to Paul Summa and staff about the issue. Paul and his staff got notice through the service manager John, the service manager went out of his way to let Paul know and both gave me a call. I admittedly was very anxious because I did not have a work vehicle for a month even though I was allowed use of a loaner vehicle. I was not in the mood to feel any perceived push back and probably did not give Paul and staff much slack being I was one week out from thirty days. By the end of the week Paul and his staff found a vehicle that was a real serious upgrade to my original purchase and at around the same cost.Thanks guys!

Ford Explorer lover

Jul 21, 2016

Shawn Tamboia provided me with excellent stress free service. He came through with his promise of a fair deal with my trade in and placing me in a new car. Not only did I get a new car, I was able to upgrade my model with a modest increase payments. I would recommend meeting directly with Shawn if you are interested in a buying a new vehicle.

Happy Customer 37

Jul 18, 2016

Shawn Tambioa was very helpful in showing us the new cars that we wanted to see. He was ready to help us when we spotted a platinum edition Expedition on the lot. We were not sure if we even wanted to buy a Ford that day, but were convinced once we test drove that beauty.Sean Peveler jumped through hoops getting the right color and 4x4 model that we wanted. We would go back to Plam Coast Ford and buy again in the future.

GoGators

Jul 17, 2016

Shawn was a delight. He was assigned to me when I came inquiring about a lease. Between him and the sales manager, they found something better than I though I could afford. If you need a Ford, see Shawn. You're not going to be disappointed.

Mustang083v

Jun 24, 2016

Fiancee bought her dream car, family oriented, beautiful place. Friendly staff, far exceed our expectations. I will be buying my future cars for there!! Please go in and see for yourselves!

timothyk2323

Jun 19, 2016

Life isn't monopoly but if you are in the mood to play go to Palm coast Ford.Only place that I have been too where my dealer comes out and says great news we got you approved for the car you want pending my approval to the conditions.35 minutes later they send this big lug out to me and he says to me.....THIS DEAL AINT HAPPENING AFTER SEEING MY CAR PREPPED OUT THE FRONT WINDOW.Talk about playing with a mans emotions.BUYER BEWARE.....stay clear of these guys.On a good note they are corrupting a young pleasant guy in sales person RYAN PRATT.Ryan get out while you got a chance! These guys are unprofessional from their sales manager to their sales people!F++++++

ford jim843

Jun 4, 2016

Palm Coast Ford is the best Dealership around, the service personal (especially Chris Smith) are just great to work with. I would highly recommend Palm Coast Ford to my friends and anyone who asks where I got my car.

Morgan

May 31, 2016

Our sales rep, Jeff Moore made purchasing a used car a pleasure! He was professional, not aggressive, and took care of all our needs and then some. We could definitely recommend this dealership and definitely will seek out Jeff for our next car!

carol228

May 25, 2016

AFTER MEETING WITH MR YORK, HE NEVER ADDRESS ANY ISSUE OF HIS TEAM'S POOR CUSTOMER SERVICE. HE WILL NEED TO GET A COPY OF DALE CARNEGIE'S BOOK, HOW TO WIN FRIENDS AND INFLUENCE PEOPLE. HE IS AS UNPROFESSIONAL AS HIS MANAGER AND ASSOCIATES.

Charles

May 25, 2016

I have been a long time customer of Palm Coast Ford on the service side and my experience has always been great. Now, I can echo that on the Sales side. I met with Derrick Coleman about a pre-owned vehicle with many features and requirements that, frankly, I didn't imagine that he could provide within my price range. Over a period of weeks Derrick stayed focused, and, sure enough he asked me to check out a vehicle he was sure I would want to see. Basically, he nailed it! From there the Sales process went smoothly. The staff worked with my wife and I to complete the transaction to everyone's satisfaction. Charles

Cruz

Apr 21, 2016

Treated me bad from start to finish. I was going to buy f-150 crew cab cash but cash is obviously not king here. I do not recommend period!

Rich

Apr 17, 2016

Thank you Chris and John for help me get a brand new Ford Escape. Chris have outstanding customer service and was very easy to deal with.

Nicholeb

Apr 14, 2016

Everything from finding the car I wanted to getting the deal done was a great experience. Even after I made the purchase my experience with the team there has been amazing, whether I have a question or bringing my car in for a free oil change. Yes, free!!

zoomie

Mar 28, 2016

I dealt with Garrett Tucker in purchasing my vehicle, and it was a most pleasant experience. Garrett was professional, knowledgeable and courteous - traits not usually found at vehicle dealerships.

AshleyRose

Mar 3, 2016

I'm so glad I came here for my first choice! Pete Seidel was such awesome guy! & also a HUGE thank you to Andrew & Paul as well. It was stress free, hassle free, no pressure not even the littlest bit! I was so overwhelmed as a first time car buyer, but they made this such an easy experience and I couldn't be happier with my new car for my little baby girl and I. :) Thank you Palm Coast Ford!!!

Clif Messom & Teri gautney

Feb 22, 2016

Palm Coast Ford is awesome!! i chose them because of all the good things Ive heard from friends. I am so glad we went there. everyone is so friendly and helpful. My sales person Garrett Tucker was the best. he went above the bar to help me get into a new car.I would recommend Palm Coast Ford and Garrett to anyone who is looking for an automobile. I would also like to shout out to my girl Teri. She is super awesome as well, and since she and Garrett are a team,( The A-Team) you will be very well taken care of.

safetyguy62

Feb 19, 2016

The wife bought a 2015 Triple Yellow w/black stripes Mustang. Brought it in for the application of Zylene and a little darker tint. On time and as promised. I also had a slight vibration in my Black 2015 Mustang. They took it back to the shop, removed all the wheels and reset all the balances. Vibration gone. What else can I say except that is what we have grown to expect after our ninth car from Palm Coast Ford. Thank you Bill & Dee Butler

GKnight

Feb 2, 2016

I want to begin by giving a huge THANK YOU to the team at Palm Coast ford. Kevin Tone in the service department has been exceptional from the first day that we started dealing with Palm Coast Ford. My wife and I purchased a 2012 Ford Focus from a dealer in Orlando where I work and have had nothing but problems with that car from day one. Kevin has gone above and beyond the call of duty even going as far as giving me his cell phone number which he did not have to do. When we finally got to the breaking point with the car I went in see what my options were and I was not happy. Kevin introduced me to one of the sales reps, Barry Clark who made the whole process of getting us into something better as seamless and painless as possible. When Life throws you a major curveball and you're forced to have to buy a car when that was not in the plan or the budget it's typically not a good experience. Barry knew what our situation was and did everything he could to help us resolve our problem. I am in sales myself and I didn't feel at all like I got "sold" or taken advantage of in anyway because we were in a tough situation or just so he could sell a car. I highly recommend the team at Palm Coast for but especially Kevin Tone and Barry Clark. Thanks guys for giving me the peace of mind to know that my wife and children are safe now in our 2015 Ford Fusion!Gene KnightDirector of International andDomestic SalesKellyco Metal Detectors1085 Belle Ave. Winter Springs, Fl. 32708

Lily

Jan 28, 2016

I needed a used car for work and a client suggested I visit Palm Coast Ford. As a first time buyer the experience was phenomenal from the start. Chris Smith, a very personable Ford representative, walked me through everything and sold me the right car for my needs. I've been telling friends, family, in short anyone who'll listen, that Palm Coast Ford is the fast, friendly and easy way to buy a car. I am very, very pleased.

Lily

Jan 28, 2016

Palm Coast Ford's business manager, Teri Robinson and representative, Chris Smith were absolutely wonderful in helping me buy a used car. It was my first time buying a vehicle and they couldn't have made the experience any easier. Best of all my Mazda 2 is great, so yes, I'm very happy. I highly recommend Palm Coast Ford dealership to anyone who's in the market for a new or used vehicle. They're friendly, professional, and are willing to help you get the car you need.

Geegee030

Jan 20, 2016

Started out with Garrett Tucker... Which I recommend not using... But the Ownership/ Management at this Dealership is awesome.. They came through with flying colors and made everything Garrett Tucker said he would do but did not.. I would Highly recommend Palm Coast Ford... Just don't use Garrett Tucker....

Melissa Baart

Jan 19, 2016

My husband and myself were very happy with palm coast ford...We were treated very well.The gentleman that took care of us there was very pleasent..we are very happy with this new car and also the way Palm Coast Ford treated both of us..When we got there the salesmen dont jump all over you like they do at other dealerships..The gentleman that help us was very nice and was very helpful...We both would recommend Palm Coast ford to our friends and family...Thank you Palm Coast Ford and also to our salesman Pete Seidel you did a fantastic job keep up the great work..

Jeremy

Jan 8, 2016

It's very nice there the salesman's are not pushy and you could look around and they're willing to help you what you're trying to figure out what you want

Happygirl

Dec 13, 2015

We love our new vehicle! I can honestly say... Garrett is a good guy and great at listening to his customers!! We were not sure what we wanted, but Garrett knew and after a test drive... We knew! As my husband said after speaking with Garrett on the phone... He's good at what he does... He said if we go there Garrett told me on the phone he knows we will be purchasing a vehicle! That is exactly what we did! They were also very patient with my kids running around their offices while we were signing... That meant a lot to us??We will be back to purchase a vehicle for my husband soon and we will be calling Garrett??

khope0604

Nov 29, 2015

Kerry is the best, she always makes time for me. I don't know why her name is not listed under the service employee worked with tab, but somebody should fix that.

wannabe06

Nov 12, 2015

We had an enjoyable experience in shopping for our car. Car was immaculate and the salesman, Garrett Tucker was extremely helpful in an energetic but non pressured manner. He was extremely knowledgeable regarding the car even though it was not a Ford. He did not try to up-sell us anything we did not want, which we appreciated. We would highly recommend him for your anticipated car purchase.

joepoolguy

Oct 17, 2015

Our Diesel truck broke down on Wednesday evening when we got here for Bike Week. We contacted Palm Coast Ford service department. They helped us get the wrecker scheduled to tow our truck from our campground. I first talked to Kevin, then was taken care of by Karry. She let us know that the truck arrived with the wrecker and kept us informed about the problems with our truck and Expidited our repairs because we had to be back home from our bikeweek vacation on Tuesday. We are from Augusta Ga.Our truck was finished on Friday. What a Great Team at this Dealer. Thank you so much for everything!!!

PhilN

Sep 20, 2015

Just purchased a 2015 f150 from Palm coast ford. Tried to purchase the same truck from a local dealership and it almost became a game so I inquired through the website and was contacted by Chris Smith. Told him the "best" offer from other dealer and he beat it. Literally drove down, walked in, signed papers and drove home. Good service, no games, easy process and would definitely recommend Chris to others looking to buy!

alandec

Sep 19, 2015

Bought our FIFTH new car from Palm Coast Ford. Very happy with the service and had a GREAT experience!Our salesman, Jerry Martin, is the BEST salesman we have ever had the pleasure of dealing with!!Manager Paul Summa always makes us feel like family and makes the deal IMPOSSIBLE TO TURN DOWN!!

Michaelscott

Aug 21, 2015

I walked up with low expectation thinking that this was a waste of time I should just get my car at Bozard. But if I'm spending my money I don't want to feel like that's all I am is a paycheck... Which is exactly how you feel at Bozard in St. Augustine. My mind truely changed when the doors opened and a gentleman named Paul walked up looked me in my eyes and said how are you today with a handshake like he's known me for years. And even introduced himself to my wife and included her in this so she didn't feel left out. He knew what he was doing and moved at my pace I didn't feel crushed at all even though I came in 30 mins before closing. He was very professional yet personable a true asset to any company. Charlie Altman and Andrew Combs were also very friendly and Charlie happened to recognize me because he sold my brother his first car when I was a little boy. Was nice to know that we again aren't a paycheck but a human and a friend. I seriously recommend anyone looking for a car and wants to have a great first or repeat car buying experience come here or back again. My cars will only be purchased from Palm Coast Ford!

Diasppointed

Aug 19, 2015

Customer Service non existent. Extremely Rude, Arrogant, Condescending. Stay away !!!! Liars and Thieves. There are many dealerships out there. This is by far the worst experience I've ever had.

Escape

Jun 6, 2015

My first feeling was negative, But boy was I wrong, I was Greeted with a warm hand shake and a friendly smile, Which turned out to be the best salesman I have ever, and I mean ever dealt with.. MR>Shelden Wishnia ,He did not push you a more expensive package or car.I told Him What I wanted, I told him, what price range I could afford,They were so willing to work with you in any way they could to make me happy .And believe me, when I say, I was tough to deal with !!. I did my research, knew other dealers prices, came informed. .First Id like to say, My thanks to my salesman SHELDON WISHNIA .The finance correspondent was , Scott Anderson, he was fast , accurate, and so sure my loan would work.Great service, Thanks Scott.ok, ill let you know how my service goes, because you know once your out the door? So next review coming up.Thanks you ,palm Coast Ford,Mrs. Diana Barry .

dissapointed

May 13, 2015

Sold me a 2011 F-150 Ecoboost that has a horrible shake at idle. I didn't notice it during our test drive as we stopped only briefly and I was trading in an Escape so I thought a little more of a shake was normal a the time. After noticing how severe the shake gets, I immediately took it back to the dealership that is over a half hour away. They agreed the shake was not normal and tried to fix it. First they replaced the spark plugs. You may want to note that they put in a cracked spark plug so the truck was extremely unsafe for me to drive... they then towed it back to their dealership after it gave out on me. After that was fixed, the shake was still there so I took it back for service, they tried again to fix the problem but were unable too and then started to tell me that it was not fixable. It was within thirty days of my purchase, the truck being in their service bay for most of that time, and I tried to purchase a different vehicle. They offered me $8,000 less as trade-in value for this truck I purchased less than a month ago. I've been back to this dealership many times getting things fixed. I'm not happy with the vehicle and they would do nothing to get me into something I am happy and feel safe driving. The sales agent at one point told me "they wouldn't be able to sell my truck with the shake it has." My question to them is still... "then why would you sell it to me if you knew it was bad?" It's been almost a year and I still hate coming to a stop in my truck... You think that they would feel bad about taking someone's hard earned money and try to work with them. I don't want a free vehicle I just want one that's worth the money I'm paying.

Roushguy

Apr 17, 2015

We tried to buy a car from these guys and they love to play games. Before you give them a dime make sure they have the car in stock and a signed Purchase and Sales agreement. I tried to by a 2014 Shelby from them a year ago and they could never locate it after taking a deposit and we ended up buying from Gainesville Ford. So I thought Palm Coast Ford is local and have free oil changes and powertrain warranty for life so I thought maybe it was a one time problem so we tried to buy a 2015 GT from them. Without getting into to much detail all I can say is beware. There are much better dealers to work with. And the car we thought we bought was traded to another dealer and they never located a like car even though they had a deposit from us. Then they found an alternate car with different options and paint color which was disappointing but we reluctantly moved ahead. And that deal fell through because they tried to force us to finance through them at 3 points higher then we could get at another bank and they refused to honor the sales managers signature waiving that requirement. They do not do what they say even if you get signatures! And like my 2014 Shelby we went to another stand up dealer to buy the 2015 GT..

Craig

Apr 3, 2015

Very responsive. No trying to push added service on you. Was busy but fast and efficient! Used to go to Tuffy for oil changes and simple stuff. No more. Will take all my cars here. Kevin was excellent!

Larry Hicks

Mar 28, 2015

Went to Palm Coast Ford to purchase a used car. My salesman was Jeff Moore, I found Jeff to be very personable. He worked had to get a deal for me. I left with the car I wanted and was completely satisfied with the service I received.

Bowman

Mar 27, 2015

Bought a new Escape with all the bells and whistles and Jeff Moore was sooooo helpful. Spent lots of time with us showing how to operate all the new features. Said we could call him at anytime should we need more help. We really appreciated all the time he spent with us. Thank you, Jeff.

Curtiss Hammock

Mar 20, 2015

I wish I had never bought a car from them ! I have been trying to get them to remove my name from there mailing list, e-mail and telephone call list. Just last week , for the tenth or so time I have been asked about the Fusion that I sold to my daughter over a year ago. Each sales rep that calls I have asked to remove me from there list, and every one of them has PROMISED me they would personally handle it . Well ,next time they call e-mail or send snail mail, I am calling Bogans munns and munns . I am so Dam angry I'm just about to go postal ! Take me off of all your list !

Karen Williams

Mar 7, 2015

I was actually looking at a used car but wasn't sure I wanted to buy right now. I love the car I had, but knew it was time to trade it in. Derrick helped me get something that I can afford and I got the 0 interest financing. It was a long day, but he got me in a great car. I'm going to enjoy the 2014 Focus.

Disappointed

Mar 5, 2015

Leased a 2012 mustang from Sean Peveler. The experience was typical. Very nice and courteous salesperson, but when it came to the price, it was a couple of hours of the usual sales techniques. Overall, the deal was fair, and the car was good. As this lease was coming due, was contacted by Dwayne Schwarz indicating that he could lease me a 2015 with "little or no money down and a similar monthly payment". Now, I am not naive and know that this is another typical sales tactic. To be able to pull this off would be quite a feat for a salesperson. But given this claim, the end result should at least be fair lease terms that any standard calculator could generate. However, after multiple emails and phone conversations, the bottom line price he quoted was thousands above the standard lease payment calculator on the Ford website (and yes, I know what this does and does not include), let alone what he had indicated he could do in his email. When I mentioned this to him, his answer was just to add thousands to the down payment until the monthly payment matched what the calculator indicated. Save yourself some time and go to another dealer that will deal more fairly. I was hesitant to try Palm Coast Ford again after my first experience, but decided to give them another try. Shouldn't have bothered. So Sean gets 3 stars out of five, Dwayne gets 1, for my final average of 2.

GARYR

Feb 24, 2015

Came to Ford looking for a new Escape, First was ripped off on my trade, Second The prices in palm coast ford are unbelievable they have $2000 to $3000 over MSRP Prices, haven't seen it any where else but In PALM COAST FORD, Third i walked in the door and there was no sales person available , so i came up to the desk where managers sit and asked for assistance, and Andrew Combs was so rude to me and to the sales person he asked to help me, i would never deal with this dealership again just because of Andrew Combs, Overall experience was awful, NEVER AGAIN I AM COMING TO THIS DEALERSHIP, AND WILL NEVER RECOMMEND THIS FORD DEALERSHIP

Escape50

Feb 19, 2015

I recently traded in my previous vehicle for a 2015 Ford Escape. Best experience ever purchasing a vehicle. Everything was handled in a very efficient, professional manner. My Salesman, Jerry Martin, was very professional, courteous, and knowledgeable, as well as the management staff, Andrew and BZ. I also had the pleasure of meeting with Scott in the Finance Dept., who was also very efficient and professional. It was a smooth, stress free transaction. I would highly recommend my family and friends to Palm Coast Ford and to Jerry Martin.

CClyde6000

Feb 16, 2015

I would like to say that this review has nothing to do with Palm Coast Fords Sales team. I was having trouble with my daughters 1999 Ford F-150 stalling while she was driving. I had a mechanic look at and he told me the issue was with the anti theft system that only a Ford dealer could repair. We then had her truck towed to Palm Coast ford. Rick our service advisor took the information from my wife and we were on our way. They called us the next day and said it was the battery which we authorized the repair and was told to pick it up. When my wife and daughter went to pick up the car it wouldn't start.(strike one) they took it back and called the next day to say they checked the ground wires to the PCM and that it started and they drove it and it was fine. I picked up the car and paid for the one hour of labor. So within a tenth of a mile driven the truck died while my daughter was driving. I contacted Palm Coast Ford and Rick let me know that we would have to have it towed back to them at my expense. I then spoke with one of the service managers Ken who had the truck towed back for free and told me he would get a rental car for my inconvenience. The next Rick then called me the next day to say the PCM was being looked a even though this issue was brought to his attention three days prior. He then told me they would be giving us a rental/loaner car that I would have to pay for it. Ken was kind enough to apologize that he had overstepped his authority. I am now having the trucked towed to Duval Ford in Jacksonville even though I live in Palm Coast because sometimes you just need to cut your losses when you know your not treated right. Duval Ford where I had it serviced before and Mullinax Ford where I bought have always treated me the right way. It is very sad I can't keep my business local. And I feel bad for the sales dept here where I will NEVER buy a vehicle.

Dariane Newby

Jan 31, 2015

After purchasing a new F250 at Palm Coast Ford I can honestly say Barry Clark went above and beyond to ensure exceptional customer service. He was knowledgable, personable, honest and genuine. Not only was our purchasing experience great, but since then Barry and Palm Coast Ford continues to go above and beyond to prove that our satisfaction is their priority!! I would absolutely recommend Palm Coast Ford! Ask for Barry you won't be sorry!

Satisfied Customer

Jan 31, 2015

Awesome Experience!!! when you arrive ask for Barry Clark. By far the best car salesman I have ever had!!! I bought a F-250 Platnium from him that Palm Coast ford did not have in stock, but Gary Yomens ford did. I refused to buy a car from Gary Yomens and wanted to stay at Palm Coast b/c of Barry Clarks customer service. From when I first met him over 4 months prior to me buying my truck. I use to visit Palm Coast ford just to test drive my "future truck" I have been wanting to get since I was first able to drive, but was never able to afford. Barry always took the time to let me test drive the truck knowing I wasn't finishing school for a few more months and I could not buy the truck at the time. He never judged me or my wife based off our young appearance and always was tolarant of my 3 energy filled children. Also he was always was the first person to greet us everytime we pulled into the dealership. When Palm Coast Ford did not have my truck Barry and his team spent 3 days tracking down my truck and finally getting it transported in from Kentucky or Alabama. When I received the truck there was a small ding in the hood and a scratch in the bumper. Barry assured me and I quote "if your not happy we're not happy" and that was the truth. He had the ding removed right away and then the scratches were attempted to be removed but the paint got faded in a spot in the process. Barry knew I was not happy and took my truck and gave me a rental. Then he had my entire bumper removed and a new factory quality bumper replaced. In addition Barry constantly called me daily and unpdated me on the progress so I was never left in the dark about what was going on with my bumper. Also, Barry knew I was slightly overwhelmed with all the technology this truck had and on 2 or 3 separate occasions Barry went through all the options of my truck and instructed me on how to use them. Also I have his number and can call him or drive in to the dealership any time I have a question and he will always assist me. I will for now on ONLY buy cars from Barry Clark. Unfortuantly for him my deisel will last me a lifetime, but he will be getting my business when my children start driving for sure. I highly recommend him to anyone and everyone in the car buying process.

Jenniekepp44

Nov 3, 2014

We wanted finance a car for the first time ever. And everyone was so nice and helpful and really made the whole experience very stressfree. Juan, Charlie, and Scott get a big thumbs up from me for a wonderful car buying experiance. We will definately be using Palm coast Ford for all our car purchasing needs. And I would gladly recommend to anyone of my friends or family who are in the market for a new or used vehicle.

ker7384

Nov 1, 2014

I bought 2014 edge my salesman was chris smith he realy went out of his way for me I got a good price on my trade and a great deal on my edge with everything I wanted in side and out if you are out for a new ford go to palm coast ford and ask for chris smith he will make all your car dreams come true a great salesman thanks again

dealgone bad

Sep 9, 2014

After they thanked me for serving my country and being a veteran..... they proceeded to give me the worst deal ever...this was the second car I was buying from them so much for customer loyalty.....the deal is so bad I tried to trade it in months later and they could not help me .... they just tried to get me for more money....

oroz3017

Sep 3, 2014

I purchase my car last year and after 23000 i need new tires. From all the ford cars (8) this is the worst car I have purchased. I call Ford and they told that there is nothing they can do for me.Then after all the recalls that this car had I"m having more problems with the same thing (cooling system).Tomorrow I have to take my car again to the service department to see if they can fix it and spend over $500 to change the tires in a new car that only have 23000 miles.At this time I will not recommend any Ford to anyone and I will not buy any Ford cars again.Note: Even after all these issues I will like to thank Mr. Kevin Tone from the service department. He is always very helpful in any issues that I have with my car. He is always trying to help.

Disgusted and Disappointed ~

Aug 14, 2014

ABSOLUTELY HORRIBLE !!! DISHONEST & UNETHICAL !! 8/15/2014 Thank heaven I checked the reviews before I gave them any money. I spent four (4) days with e-mails and phone calls speaking with some internet sales manager named Sean Peveler. At first, to lure me in, he promised all kinds of discounts and lowest price guarantee. Despite my request for him to put it all in writing, he refused. As the lies and sales hype continued, he had other sales people work with me in a feeble attempt to muddy the factual waters. On the forth day I insisted that He put "The Deal" in writing and that is when he added $4,000.00 to the final price. I told him what he could do with his offer and I purchased my vehicle from another local dealership for what I was originally promised by Palm Coast Ford. Please Do Your Home Work and Say Away From These Charlatans.

SusanLip

Aug 14, 2014

ABSOLUTELY HORRIBLE !!! DISHONEST & UNETHICAL !! 8/15/2014 Thank heaven I checked the reviews before I gave them any money. I spent four (4) days with e-mails and phone calls speaking with some internet sales manager named Sean Peveler. At first, to lure me in, he promised all kinds of discounts and lowest price guarantee. Despite my request for him to put it all in writing, he refused. As the lies and sales hype continued, he had other sales people work with me in a feeble attempt to muddy the factual waters. On the forth day I insisted that He put "The Deal" in writing and that is when he added $4,000.00 to the final price. I told him what he could do with his offer and I purchased my vehicle from another local dealership for what I was originally promised by Palm Coast Ford. Please Do Your Home Work and Say Away From These Charlatans.

susanlip49

Aug 14, 2014

ABSOLUTELY HORRIBLE !!! DISHONEST & UNETHICAL !! 8/15/2014Thank heaven I checked the reviews before I gave them any money.I spent four (4) days with e-mails and phone calls speaking with some internet sales manager named Sean Peveler.At first, to lure me in, he promised all kinds of discounts and lowestprice guarantee. Despite my request for him to put it all in writing, he refused. As the lies and sales hype continued, he had other sales people work with me in a feeble attempt to muddy the factual waters.On the forth day I insisted that He put "The Deal" in writing and that is when he added $4,000.00 to the final price. I told him what he could do with his offer and I purchased my vehiclefrom another local dealership for what I was originally promised by Palm Coast Ford. Please Do Your Home Work and Say Away From These Charlatans.

Don Sharp

Aug 5, 2014

Had a problem with Quick lane service i had received. I called John, explained the problem and he me return the truck then placed on of his top Diesel Techs for a full look over the F-250, and even had it detailed..Now thats what i call service.

IntegrityPainting

Jul 23, 2014

I have purchased several cars from Palm Coast Ford and frankly wouldn't shop anywhere else!I support local economy and they are my hometown dealer. They helped me get my credit repairedand back in business. I have sent many friends to work with them, and they all have had pleasant experiences If you want to be treated like a customer and not just a number, head to Palm Coast Ford and tell themI sent you, you will not be disappointed . Thomas Hickey-Palm Coast Florida

chaddlee

Jul 15, 2014

I called to see if they could do an oil change. Yes. Not busy so come by. Got there 6 mins later. Drove in. Stopped. Got out. Stood there. Four employees (plus others back and forth to booths)...per their shirts..stood in booths or about and not one said HELLO, can we help you....so after standing a while....Jacki came out went the OTHER way, spoke to a young lady, came to booth and STILL not a word to me. Another car came up in other isle, LADY got out, WHALA!! a gal went running to assist her. Finally I got pissed, walked over to Jacki and told her I had just called about an oil change. She took my name...thats it. Went inside.. WAITED OVER an HOUR. For an OIL CHANGE at a dealership NOT BUSY???? Car came out, friend and I went to get in and OH MY GOD...the drivers door threshold was slathered, for lack of a better word, in a muddy oily wet looking mess, like a rig operator hand had just come in out of the field and wiped his feet on my door sill. Front to back of door panel, NOT JUST A SMEAR people!!! PLUS door rest was blackened as well. HOLLERED JACKI!! She came over, I asked her WHAT IN THE #$%%^& is THIS MESS? She said...OH HON thats just wear and tear. SAY WHAT? Oily black mud on my cars threshold is "wear and tear?" Do I look stupid ???? Bought car few months earlier, detailed it myself week and a half earlier and door looked like it was the day I bought it. I showed her the door sill. Bring it back next week and we will detail it. HUH???? Next Week? I am to ride around with this crap on my door sill and door rest for a week until they can get to it to clean something that NEVER should have been put in and or on my car to begin with? Not even an offer of a rag or towel to clean it or do it themselves? I couldnt believe the nonchalant attitude when I drove up....except it seems if I was a woman I would have someone run right over to me....and take the info as to what I wanted done. But to bring my new Prius out, covered in an oily crap on the threshold and door rest and then say ITS WEAR AND TEAR??! Insulting!! I will NOT take the car there to be "detailed" nor an oil change nor anything else. Their service sucked worse than a 25 year old Hoover!! PLUS, when I left, I saw the "Maintainence needed" sign was still on. They hadnt even reset the dang oil change notice monitor. SO I had to turn around and show them...only to be drove back into garage....again to fix THAT! Piss poor service.DEPLORABLE TO SAY the least. Previous experience was looking to trade. Long story short...they kidnapped my keys and I had to ge UGLY and DEMAND my keys back that NO ONE seem to know where or who had them....I know that trick...wont ever give my keys up UNTIL the numbers have been crunched. Period

GlennSr

Jun 23, 2014

Kevin Tone has been outstanding not only is he friendly he knows how to treat the customer with respect and knowledge. He's a keeper!

steveraff2008

Jun 9, 2014

I thought that we agreed to a price for my trade in, but, I was not told the truth that the trade in price included all the cash back incentives. If they told me this I would never have traded my truck in. Do not buy from Palm Coast Ford

Ahaynes333

Apr 8, 2014

Chris Smith was great, make sure you ask for him when you are looking to purchase a vehicle. He is knowledgeable about all makes and models. He let us take our time and browse the lot and look at many vehicles. No pressure and we actually enjoyed the time we spent purchasing our vehicle. Make sure you ask for him when you decide to buy. We recommended him to a family member and they also purchased a vehicle from him

JUNNA1

Mar 25, 2014

Jeff Moore was awesome he is my car Angel.He worked on my behalf when I was getting discouraged he told me its ok. Scott was awesome as well I felt thegbest customer service from the entire team. Thanks

Reynolds1925

Feb 4, 2014

Major praise goes out to Sales Rep Derrick Coleman for his attention to exactly the car and deal that I was looking for ~~ quickly and efficiently, meeting all my requirements with regard to price of car, down payment, monthly payments and low mileage, as well as far exceeding my own expectations as to quality, style and condition of a car I imagined I could get! He is extremely knowledgeable in all aspects of his profession, has a very friendly comfortable personna which made him a joy to work with, and I have already recommended him highly to my friends and family for their future car purchases. Additionally, he went above and beyond by making arrangements to have me picked up and brought to the dealership to see and test drive the great car he and the Finance Division matched me up with. To my way of thinking, providing this "perk" seemed to be a sign of a GREAT dealership and owner/managers, and ultimately is one of the top reasons I bought my car at Palm Coast. The elegant showroom and spacious offices I found when I got there truly put the other dealerships I had visited to shame! Everyone involved with my purchase at Palm Coast made me feel truly valued, as though I was their only concern ~~ my experiences with all the other reps and dealerships I encountered other than Palm Coast Ford during my my car search cannot compare in any and all aspects of the car-buying process to the outstanding response I received at Palm Coast Ford ~~, from initial contact to follow through and actual ability to find and finance what I was looking for! From my first contact with Derrick all the way to signing my contract, I felt I was in competent hands and the positive confidence he had in himself and the dealership restored my own self-worth ~~ I am so thankful to have Derrick and Palm Coast Ford providing me with such exceptional carmanship!! I think my "new" car IS THE BOMB and look forward to having my car in such good hands in the future.

davidim4iu

Jan 4, 2014

I visited and communicated over five days to purchase a car from this dealership. Misty was outstanding, professional, and very impressive from the first time that I visited here. My wife found a Ford Fiesta that she wanted to purchase. When we sat down to negotiate the price of the transaction, Paul sat down to go over the numbers and the offer on my trade-in. He insulted me with a low ball $3000 offer for my MX-5 Miata. Paul and I sat down at the computer for the NADA and Blue Book offer of my trade-in that I was asking for. He left and came back with a $4000 offer and pushing monthly payment. He said write my price down which was the price I told him to begin the deal. He snatched the paper, rolled his eyes, mumbled "WELL", and stomped his feet back as he walked away. Very rude! My wife and I walked out and needed my car keys back. He then offered me $7000 for my trade outside and wanted to argue with me. I thought I was the customer? If we don't agree on a price then ok, nothing to get mad at or be rude about. I bought a Fiesta the next day at another dealership where I was treated right, respected, and my price. Misty was apologetic and knew how to treat people. Thank you, Misty! I will never step foot in that dealership again or have my three ford vehicles serviced there.

JEAGLES

Dec 21, 2013

I was going to rate this dealership as Very Poor, but that would not be fair based on my one experience with a very rude and unprofessional person.I must first apologize to Andrew Combes....I believe he is the internet manager.....just before I left today I uttered a profanity to him.........it was quiet and heard just between him and myself. The reason for this was that Mr Combes told be to take my business elsewhere......this was in response to me asking him if he could perhaps give us a lease price on a Ford Focus that was very close to an advertised price...and avoid trying to find an exact car that we would want to lease. He told me that they had a system and it was not going to change for me.......and to please go somehere else to buy a car. I was actually speecless for a few seconds.......I want to thank Chris Smith for his time...my wife and myself were very please with his efforts.I can not believe that a person in a management position responded like that that to a customer...maybe he was having a bad day....The Focus did seem to be a nice car for the price....again...I apologize to Mr Combes...but he shocked the xxxx out of me !!!

cassbay

Dec 11, 2013

This week I purchased my second Ford Flex. I was so pleased with my 2009, that I purchased from this dealership previously, that when I decided to shop for a new car, I pretty much knew I wanted another Flex. Chris Smith was the salesman on my previous car and so I was delighted to have him again. He couldn't possibly have been more accommodating and was very easy to work with. I ended up purchasing a beautiful red 2014 Flex and while I have only had it a few days, I love it. The dealership, as a whole, was just great, and Andrew Combs made the paperwork as easy as it can be considering the mind-boggling volume of it.Based on my experience, having purchased at least three Fords in the last 8 years from Palm Coast Ford, I highly recommend the dealership and the gentlemen who made a new car purchase a good experience.

tsides813

Nov 21, 2013

Palm Coast Ford was great! I broke down on the highway and just so happened to be right up the road from this dealership. I had a 2001 Ford Escape that was "used" if you know what I mean. I went with hopes of getting my car fixed and back on the road. Kevin Tone was great and really provided me with the customer service and feedback I would hope for. After fixing everything imaginable on my last car and finding out the price of my new repair I decided to look into trading my car in. Since, this was totally random I walked in with no expectations and very little research done. Misty Lull really stepped into my shoes and looked at my situation as if it was her own. She was great and made my experience at Palm Coast Ford very personable. The process took awhile but was very enjoyable with her. As we negotiated the price both Misty and Paul Summa did the best they could to meet my wishes. I left that night with a beautiful 2012 Ford Escape and could not be happier! As a first time car buyer I have heard many horror stories on buying experiences but I guarantee if you visit Palm Coast Ford and ask for any of these people your experience will be a piece of cake! I am very thankful this was where I broke down!

1mistygirl

Nov 17, 2013

I found that Dwayne was extremely helpful as we entered the dealership lot.. very little pressure. we started out just "looking" .. Dwayne was very knowledgeable and friendly.. he showed us around the lot when I spotted the Focus, he also said he had one himself which made it more interesting, as he went on to explain everything in and out of this car.After several days of back and forth calls and on site meetings. I finally settled on the purchase.. the experience was smooth from start to finish,, and he is there for the smallest questions, which is why I like to keep my business with the locals!

Justin29

Nov 17, 2013

What a wonderful experience!!! The moment we got out of the vehicle Dwayne put us at ease. He listened to everything we had to say and really to took heart what was in our best interest. Dwayne made sure Paul was aware of our situation which I do have to admit was a bit difficult but they both took a really daunting situation and made the whole experience at the dealership great. We drove from Deltona just to visit the dealership because of the wonderful warranties that we had heard about. We are so happy with our purchase as everyone was very honest and upfront. There was no time wasted on either side and we couldn't be happier. We will have no problems recommending the dealership as well as Dwayne and Paul. Mike in the finance department was fantastic also. He has only been with the dealership for 3 days but he was great. Everything completed our expectations and we look forward to our brand new F150 for many years to come. Thank you so much for the wonderful experience. Mike and Michelle Webb

bryantfamily

Nov 16, 2013

I highly recommend Palm Coast Ford and our Sales Representative Misty Hull. Our overall experience was excellent. Misty was so pleasant to work with, she was patient, informative, personable while always keeping a professional mannerism. We received a very good price for our trade in, and were able to purchase the truck of our dreams with great financing. Misty also followed up with us a few days later to make sure that all was great. We did have an issue with the fog light that had some condensation in the lens, turned out to be a very tiny pin hole in the lens cap. Misty right away spoke with manager and customer service to get us in and get that light replaced at no charge to us. The entire team is very professional and so importantly follows through on their promise of great customer service. We highly recommend Palm Coast Ford and will be going back to see Misty if we decide to purchase something else in our future.

mmitchtheb

Nov 16, 2013

Chris was not pushie ,was kind and a true person(not fake) about sharing infor about our car...I have told my friend's about Palm Coast Ford. It was a great experience .

cactusmain

Nov 15, 2013

All I can say is "Thank you Palm Coast Ford!" I inquired about the possibility of a new purchase online. Within 30 minutes Derrick Coleman was giving me a ring, and emailing info on vehicles of my liking. Upon arrival to the dealership, I was greeted by sales man Chris Caples. Let me tell you, right off the bat Chris was professional, upfront, honest, and trustworthy. We got right to business and figured out what vehicle would best suit me. Before I knew it, a well oiled 3 man team (Chris Caples, Derrick Coleman, and Andrew Combs) put together a deal no one could turn down. I very quickly found my self in the driver seat of my brand new 2014 Ford Focus! Thank you Palm Coast Ford!

rotary11

Nov 13, 2013

Out of all the car dealerships I've ever been to, Palm Coast Ford was by far the friendliest, most knowable, caring and overall fabulous dealership I've ever been to! I won't hesitate to buy from them again! I've already told several of my friends it's worth the drive.

Patrick66

Nov 11, 2013

Awesome buying experience. This was the 13th new purchase vehicle in my adult life and by far the best. My first contact with the dealership was through the internet. This contact led me to Chris Smith, internet salesman. Chris was extremely knowledgeable about the product, a Ford F-150. He explained the many facets of the truck and was able to answer all the questions I asked. There was no idle chatter and I never felt in an adversarial role. A very positive way to do business. After deciding to buy, Chris took it upon himself to pack and move the large amount of stuff that I had accumulated in my trade in truck to my new truck while I finished the financial details. The finance department completed my insurance change over, renewal of license tag, and other details. I did not have to do anything for myself. Needless to say, I was very impressed with the sales experience from management to the salesman. I recommend the experience to all. You will be respected at this dealership. After the deal is completed, you are greeted with an ovation from the entire staff, that is different.

Nancy from Palm Coast

Nov 9, 2013

For the past 2 yrs. my brotherand husband have been recieveing phone calls to trade in a focus my brother, with my husband as co-signer, purchased 4 yrs. ago. The car in question was sold 2 yrs. ago and yet the phone calls keep coming. Numorous people have been told this many, many times. I was promised many times that our number would be deleted from the computer,to no avail. I'm wondering if some further action is necessary to stop this bordering on harassment. I will very strongly tell anyone I know NOT to do business with Palm Coast Ford. Nancy from Palm Coast

mamagorm

Nov 7, 2013

one of the best experiences i have ever had was treated with dignity. Have had problems with my credit and never thought i would get approved for a vehicle. Time frame was great didnt have yo wait around for hours i was in and out fast. and when i walked out of financeing everyone clapped ans said congratulations. Everything i asked for i got , unheard of in any delearship. My experience was outstanding and i love my ford fusion. my dream came through. Would recommend anyone great plsce to buy a car, and Chris Smith, and Sean were great. When it is time to trade up i will be going back to palm coast ford for sure.

kelleymmurray

Nov 4, 2013

Dwayne and Garrett were very helpful in my search for a new vehicle. They did not pressure me and they helped the transaction make sense for my situation, all the while being friendly and cordial. I would recommend them to anyone looking for a new vehicle.

mamaof1kid

Nov 4, 2013

We were looking for a used second car for our family. We needed a car that met a long list of criteria. Michael listened to our needs and found us the perfect car in the perfect price range. He went the extra mile to work with us on a wonderful price and included a warranty and lifetime oil changes. The sales manager, Paul, also did everything he could to give us a very fair deal. The finance options were the most competitive rates that I have ever seen. The entire transaction was the most pleasant and enjoyable experience in a car purchase that we have ever had. I absolutely love this dealership! I highly recommend purchasing a car from them and I will definitely return to Michael and Palm Coast Ford for every future automobile purchase.

railroad100

Oct 31, 2013

About two weeks ago we took my wife's 2010 Kia Soul in for an oil change. Sean Peveler asked us what it would take for us to buy a new car. My wife responded that it would have to be something extremely special. He showed us a 2014 Ford Escape. He started explaining the various options on the car. Then Chris Smith joined us and continued explaining more options on the car. We took the car out for a test ride on I 95 and city streets. We were very impressed with the performance of the car and liked it very much. However this car had more options than we wanted. They had another Escape in the same color with the options that filled our needs. We worked with Chris on the paperwork and determined that leasing was better for us than purchasing the car. The final paperwork was prepared and Andrew Combs handled the closing of the deal. We are very pleased that we had the opportunity to work with Chris, Sean and Andrew on the leasing of this car. They are three fine Christian men who treated us like we are family. I have stopped in to say "Hi" to these three men several times since we leased the car.If you are looking for a new Ford product or a preowned car or truck I highly recommend Palm Coast Ford. Be sure to ask for Chris Smith or Sean Peveler. They will do their very to help you find the vehicle you are looking for and at a fair price.

cgtrenelli

Oct 30, 2013

They were very friendly and help with all my needs to get the vechile we wanted and the price also.They answered all our questions. Would recommend to friends and familly.

Ruthie

Oct 28, 2013

My sales person, Misty Lull, was terrific to work with! She was knowledgeable and truly a sales professional. Misty showed me cars that she knew i would like and walked me through the entire purchace process. I am a completely satisfied customer. Thanks Misty & Palm Coast Ford.

CaptRob

Oct 27, 2013

Palm Coast Ford was east to deal with. Everyone I dealt with during my new purchase was professional and polite. I got the vehicle at a price I was looking to pay. I had a few minute problems and when I returned to the dealership and they were handled immediately, no questions asked. I would highly recommend Palm Coast Ford and salesman Michael Gillespie to anyone I know looking for a new vehicle.

dalekevin

Oct 27, 2013

Very great service. Very very happy with my new car and I loved the service. Everyone was very nice and friendly. The care salesman was very honest.

pnetts1

Oct 27, 2013

Dealing with both Paul Summa and Charlie Altman was one of the most gratifying experiences i have ever had. They were both very accomodating in all aspects of my car buying. I can't imagine ever going to another dealership and finding sales people of their caliber. Palm Coast Ford should be very proud of their dealership and more so of their employees. They are the best!

cbuford

Oct 25, 2013

I am glad I decided to go to Palm Coast Ford instead of a car buying service selected dealer. Chris Smith, my salesman was friendly, professional, knowledgeable, detailed and patient in assisting me in the car buying experience with a great price, service, and dealership service package. All of the people throughout the dealership are friendly and helpful including shuttle service when you have a vehicle in for service. Also the lifetime warranty gives you unlimited time and miles. Check it out and see for yourself; I was impressed!

annaboo

Oct 24, 2013

Absolutely wonderful! Definitely made car shopping easy and convenient! Paul and charlie are the best! Best customer service! I will definitely spread the word!palm coast Ford is our home town dealer!

OneGoodMan

Oct 24, 2013

Anybody looking for a new or used Quality Vehicle, Look no further than Palm Coast Ford! They have been the best dealers bar none!I was greeted with professionalism, not tackled like at other dealers. I had several questions which they were eager to answer in laymen'sterms so I could understand. Charlie Altman and Paul Summa have great personalities and understood my needs and wants. Within a few minutes of discussing , they found my Dream Truck and I have never been so impressed. Ford quality backed by superior service from the dealership is why I refuse to shop anywhere else!

james1979

Oct 23, 2013

My overall experience with the staff was excellent. I was greeted very quickly and taken care of with expert knowledge of the buying experience of a new vehicle. The service staff was helpful and taken care of quickly. All of the staff were friendly and courteous. I would purchase a vehicle again from Palm Coast Ford.

skeeznergirl

Oct 23, 2013

My review will be a mixed review of both good and BAD! I will start with the BAD. We were sold a bad vehicle that has had nothing but problems since we bought it. I was in the service department every week since September 11th for repairs.On day 31 of having it, I had to get a tow for a leak. This made for a third repair in 31 days. We requested our money back and were basically told in a not so nice manner, we were out of luck and it wasn't going to happen. We spoke to 2 different managers and got no where. The final offer was a 50/50 split of the cost of the repair. This was a nice offer considering they didn't have to do that because it wasn't covered under the warranty (mind you NONE of the 3 repairs were covered under my warranty.) We were not happy with this offer as we thought it shouldn't have happened being we had the car 31 days and had 3 repairs already. Made us think, we were being taken advantage of and sold a bad car. Miraculousy, we show up on property with my Father in Law and were offered a different deal. One that was made up that day because they knew we were coming back with a ticked off father in law.We still are not happy with this car and are constantly worried something else will go wrong with it. It's a 2006 with 63K miles on it. It shouldn't be having the issues that it has had and been fixed. We still feel as though we should have been given our money back and the situation would have been rectified and PC Ford would have made the situation right. However, they did not. We will never buy again from PC Ford.Now, for the positive review. John L and Kevin T are the ONLY two people who never lied to us (yes, one of the managers lied to our faces). These two men, went out of their way to try and make us happy. I can not say enough good about these two men. I can not be mad at them for our situation, and we aren't. These two deserve a raise!We tried to get a hold of Don York to express our unhappiness and unprofessional-ism by his staff when trying to deal with this situation but of course, he was unavailable. Mr York if you are reading this, we would REALLY love to talk to you regarding all this mess. We still would like our $2k deposit and $1900 for our trade in back. This should have been offered even though it was 31 days and not 30. One day past, and we are refused our money...sad in my opinion. Our sales guy was Chris Smith. He should be able to tell you our last name if he reads this.

Escape50

Oct 22, 2013

Best experience I've ever had in purchasing a vehicle, new or pre-owned. My salesman, Jerry Martin, was very professional and knowledgeable on the vehicle and its' features. I was treated with the utmost respect by Mr. Martin and the entire staff at Palm Coast Ford. I am very happy with my new vehicle and the service that I received. Thank you for a pleasant experience!

Dano

Sep 25, 2013

I had contacted the dealership trying to buy a ford edge the asking price was in my range I told them exactly what I was working with money wise and my trade in I also was very specific that was did not want to do any loans. After a day and a half I found out they could not make the deal work and kept trying to press me on getting a loan I told them no several times. It's like they didn't want to work with me at all. I have finally found what I wanted and enjoying my vehicle at the price I wanted it for. I guess next time I will look locally and not out of town.

Cmp12345

Sep 6, 2013

We were lied to the whole time. When we arrived at the dealer, the agreed upon monthly payment was exceeded by $180 and there was absolutely no budging. The vehicle we were trying to finance was sold right from under us to someone with cash. The sales manager, Paul, said "as a dealer, what do you expect I'd do." By far, worst dealership experience we've ever had!!!

never again

Aug 19, 2013

I usually only write reviews if I can something good but unfortunately I can not say anything good about Palm Coast Ford's service department. I would just say buyer beware. It seems to me that in there quest to provide good service they promise more than they can deliver and then hope.

safetyguy62

Jun 2, 2013

In 2007 I drove a 2003 Impala and a 2003 Chevy Silverado into Palm Coast Ford. I left with a 2005 used Ford Escape and a new 2006 Focus 2 door coupe with rear tailgate. The service has been nothing but exceptional. Then in 2008 we drove in and left with two new Fords, A 2008 4dr Focus sedan and a 2008 Ford Escape. One factory recall we heard about direct from Ford before the recall hit the national news and again the best of service. Then in 2011 I bought a 2011 Ford Escape XLS. In 2012 the seal around the rear lift gate wiggled out from under the trim and was replaced quickly. In 2012 the wife got her first lease, a 2012 Focus 4dr fast back with sunroof. She loves it. Up until 2007 I never owned a Ford. Since I have not owned anything but a Ford. Kevin Tone is "OUR" service manager and John L'heureux before him. Charlie Altman our salesman always comes over to us when he sees us. He does not ask if we are ready for our new cars yet first he asks how we are and if all is well. The 2006 Ford Focus is owned by our daughter in Atlantic Beach/Jacksonville area and just went over 70 thousand miles. New tires and one serpentine belt adjuster tensioner arm later and it is doing quite well and we know our daughter is still in a safe car. It would not be right not to mention Paul Summa. This guy does care about people. Palm Coast Ford is a business and is a for profit business. That is America and Palm Coast Ford does business in a manner to stay in Business. Now about that new Mustang.........Not yet Charlie, not just yet. Thank you all. Oh and by the way, Dick York is the guy who gets deals closed. He could smile a bit more but worrying about service and customer satisfaction he does not have a lot of time.

Alien

May 23, 2013

At first , I said over and over again to salesman I need a truck or other to pull my trailer for business. That was agreed upon. Salesman sold me a Dodge Dakota. Was suppose to be trailer ready. It was not. I had the sleeve put on at the cost of 246.00 . I went back and asked do I go to court or will you take care of this... They did, I was cut a check 3 days later. Salesman was attempting to say I bought the truck as is, but changed his mind. At the time of signing the final contracts, they take you in a room that is recorded and put on video. I stated in this room when they were telling me about my free oil changes car washes and loaners for life. I stated over and over again...."As long as I can pull a trailer with it , Okay" they said no problem we will make it work. I signed. twenty eight days later the truck broke down. I went for loaner. I was told all six were out. The next day I went for loaner, they had an f150 waiting for me. Nice huh? Was no good for me my business was already 2 days behind, The f15 WAS NOT TRAILER READY , as we agreed during signing. Finally I was able to speak to Don York ( GM).I told him of the situation. He said we cant give you anything to pull your trailer. Don't have the insurance. I said rent me one that can. He said NO. I said what about the income I am losing because of this.... HE SAID " ITS NOT MY PROBLEM. When he saw me getting angry outside the door he came to me and said I will get something from Enterprise. Instead he called the sheriff and had me trespassed. Then stated (even though I paid) he revoked my contract and I will not get oil changes, washes or loaners. He said Palm Coast Ford will not do business with me no more. The man who Referred me, told me he was sorry. Now get this. They refused to send him the check for referring me to them, even though they got the money from the bank. When I called the corporate office they said ( get this) we cant help you," you didn't buy a Ford Product". I laughed and said. Who owned it before me, who's paperwork states the company name where I got it. Who received payment for the truck....FORD DID.

Pati K

May 21, 2013

I moved to Palm Coast 7 months ago and went to Palm Coast Ford for service on my 2005 Ford Freestyle. The customer service was great! Went above and beyond to make sure I was satisfied with the services provided. Thank you to a great staff!

orlando47

May 17, 2013

Love this dealership. They always are willing to help and do a super job. Would recommend this dealership to everyone. They go above and beyond to help.

GOsmond

May 13, 2013

I just had a very unpleasant experience with your sales manager today. I stopped to get a car wash on my new car. I was told that this must be arranged by my salesmen. I went to the sales desk and asked for assistance. One of the salesmen went looking for the salesmen that sold me the car. In the mean time I talked to Ron the sales manager. I told him that this new arrangement was less convenient for me the customer. Ron was dismissive and indeed insulting in his response. He then informed me that the dealership was not obligated to provide the car wash because the salesmen made the commitment.Disappointing response and it did nothing to cause my faith in the dealership to be maintained. It felt like the sales department had made their sale and now could care less about their customer relationship.I must say that this behavior was evident only with Ron and not the other salesmen. To bad. I guess I will be looking for a different dealership for future purchases. But if Ron is any indication you really don't care.

JS27

Apr 5, 2013

Customer service with the Service Department is not a top priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and worse yet, nasty and belligerent and condescending. I would have thought that the department often known as the front line with customer in a dealership would have been much more polished and professional.On the flip side, the Sales Department was fantastic.

escapemoon13

Apr 3, 2013

This dealership is a very friendly and really make you feel at home, this is my second car from this dealer and Sean and John good people to work with, thanks

softail1

Feb 22, 2013

Second purchase from palm coast ford. Sean and Chris are an asset to your dealership. They could not have been more courteous, professional and accommodating in my purchase of a 2013 150. They are the most trustworthy and personable sales staff I have ever had the pleasure in working with in this industry. I can`t thank them enough. hope you will visit them for all your vehicle purchases, you will be happy without any question. thanks again phil hudgins

FISH4RUDY

Feb 20, 2013

I wanted to take a moment to thank Sean Peveler and Chris Smith for all of their help with my recent new car purchase. Having spent three years in the automobile business years ago, I can honestly say that my entire experience was top-notch! I purchased a 2013 Ford Fusion and I simply love it.Sean and Chris were a pleasure to do business with. Kudos to the entire staff!Sincerely,D.J. Ruddell

dorisr2001

Feb 11, 2013

2nd car purchased here. Jeff Moore was wonderful! Will only purchase thru him. Has great patience and will do what ever it takes to please his customer

RonandDeb

Feb 11, 2013

My wife and I entered the dealership looking for a used car primarily for her to drive to and from work. We were introduced to "Red." We told him what we were looking for and he showed us a very nice used car with low mileage and at a price we could afford. He had the car detailed and filled with gas before we left the dealership. I recommend Red as an excellent salesman who is not only knowledge of Ford cars but also any car he may show to a prospective purchaser. After purchasing the car, we have received many letters and emails from other employees requesting that any time we return to the dealership we stop by an introduce ourselves. Everyone there is very friendly.

32137ing

Feb 6, 2013

From the time I parked my car to walk into the dealership to the time I drove out all the sales people were very helpful. I guess the best part was the no pressure sales. Even after I leased the car the salesmen were still very helpful. My next car will be a Ford.Jill Couch

palmcoast66

Feb 6, 2013

We came in just to look at used SUV's, and left with a great 2012 Ford Edge. Our sales person, Jeff Moore, helped us zero in on the Edge. It was a perfect match for our needs, and looks great. With the dealership only 5 miles from our house, it makes using the lifetime free oil changes a real advantage. The entire dealership staff was helpful, and friendly. The dealership manager came over and we had a nice talk about his dealership, and the Ford Edge. We feel we made the correct choice.

KoryGellinger

Jan 15, 2013

Be careful before you plan a trip to Palm Coast Ford. I asked for information about a used truck over the phone because I live a little over an hour away from the dealership. After we started to talk about price I was transferred to an internet sales manager. I told him that I did not want to drive to see the truck if they weren't going to get close on the price I could pay. He assured me that if I made the trip they could do $19,500. After I drove over an hour to get to the dealership they were now telling me the best price they could do was $20,500. The internet sales manager that had told me the $19,500 price was already gone for the day. Supposedly the general manager was called and there was nothing that could be done. I wasted half the day driving to look at a truck because they told me a price over the phone that they would not honor. Johnny the original salesmen that I spoke with was very nice and helpful, but unfortunately he had no control over what his bosses had promised. The next day someone else in internet sales called me back and apologized about the situation. He told me he was going to do anything he could to get me into the truck. After that first call I never heard back from him. I bought a truck at another dealership.

hrfeist

Jan 9, 2013

Sean Peveler, Chris Smith and Kenny Tuter all provided excellent customer service during the purchase of our 2012 Ford Edge LTD. All of our requirements were met and they went out of their way to ensure we were satisfied with the deal and the service the dealership provides. We highly recommend buying a vehicle from Palm Coast Ford, and especially from Sean Peveler's team.

bluebeast

Jan 7, 2013

This dealer worked very hard to meet our needs for a new vechicle.We are pleased and will have many yearsof fun and dependable service.All personnel was friendly and very helpful and recommend this dealer ship highly.

LPURDY

Dec 19, 2012

Went to Palm Coast Ford to have my expedition serviced and low and behold I walked out with a brand new leased focus. On my return to learn to work the phone and radio Sean tought a dummy a little more still it's something new and I need to get use to it. Thanks to all.

Cjn327

Nov 20, 2012

Sean helped us with all our questions. Sean showed us many trucks and knew a lot about yet hem He was friendly and knowledgeable . We will definitely go back to Palm Coast Ford again

Mike Schukert

Oct 13, 2012

Although not my favorite way to spend the better part of an afternoon, Messrs. Sean Peveler, Kenny Tutter and, especially, Steve Peters did a great job of minimizing the pain of automotive buying and selling (from a customer's perspective!). These gentlemen proved themselves to be uncommonly adept automobile service/sales professionals, and maintained an easy-going, friendly demeanor in spite of having to attend to a myriad of tedious administrative details. Unexpected e-mail and telephonic follow-up inquiries from Messrs. Peters and Peveler also served to reinforce my initial favorable opinion of Palm Coast Ford. As for the "just OK" price-related rating, what can a sticker shock-afflicted senior citizen say? I just hope that the above-mentioned gentlemen derive a well-deserved fair share of the profits from my business.

Sher Martin

Oct 5, 2012

When we stopped into Palm Coast Ford, the sales manager, Paul Summa greeted us, answered questions, and introduced us to Ken Tonak. Ken was polite, listened to us answering questions, explained the terrific deals presently active with Ford and their dealership, and spent time with us patiently showing us many variations of Ford models, always checking on our reactions/perceptions, and then guiding me accordingly. Ultimately he helped me select a car I really liked to road test. He was very helpful and knowledgable without being pushy or over bearing. He and his manager offered a fantastic deal which I could not pass up. Ken has continued to check with me on how I like my new ride, has spent time during succeeding days showing me how to operate my cell phone with synch up, Sirius radio and programing the stations on the radio. Any calls i make are always returned quickly if not immidiately. Any time I stop in, he and everyone at Palm Coast Ford is helpful and accomodating, insuring that I am comfortable and feel well taken care of. I am so happy to have a truly friendly, accomodating, concerned and helpful dealership right here close to home. Customers are treated with courtesy, respect and accomodation to your concerns.

safetyguy62

Oct 2, 2012

I have bought six new fords since 2007 from Palm Coast Ford, need I say more? Give Palm Coast Ford a visit, you will be glad you did. Bill Butler

1DawnMarie1

Oct 1, 2012

I have less than stellar credit from years ago and Paul Summa & Jeff Moore worked hard to get me approved with Space Coast Credit Union with zero down & thanks to Scott Anderson the payment that Paul quoted me ($233) was LESS ($221) when I went to actually sign the paperwork. I am in the customer service field and therefore I know far better than most what to look for where customer service is involved and I assure you anyone purchasing a vehicle would be FOOLISH not to drive out to Palm Coast Ford and speak to the 3 BEST guys in their field in my opinion!!!

Music Lovers

Aug 22, 2012

Palm Coast Ford provided me with quality service and made purchasing two used vehicles a pleasure for the first time in my life!! Andrew was an excellent salesman, and all of the staff were very helpful! I will recommend Palm Coast Ford to anyone who is interested in making a trade or better yet, buying a new vehicle! Don York is the best!!

im2coolwlc

Aug 20, 2012

I have a 2010 F150XLT Super Cab was in for my 30,000 mile service and they did a great job like always . Palm Coast Ford always makes sure that my truck is 100% at all times . I call them for anything and they tell me bring it in and most times they get it back in the same day. I have be on Vac out of state and called them and they fixed me up with a ford dealership out of state. Want to thank you all . Warren Canfield St Augustine FL 32086 (904) 501-5379

jana.m.oneill

Aug 14, 2012

The letter they send in the mail to get you to go to the dealership is all lies. After you get out of finance all kinds of reasons they cannot give you anything promised even including a Walmart Gift Card. They use pressure tactics to sale a car including keeping your keys so you cannot leave after looking at your car. Everyone is all over you. You are given a 2 month warranty on the vehicle & when you call for service they tell you that is normal for the car to be making noises. Funny it didn't make the noises till 2 weeks after purchase. I would not recommend anyone stepping foot in their door.I look to have nothing but problems from the auto I purchased from them.DO NOT TRUST THIS COMPANY!

Paul J

Aug 11, 2012

My salesperson, Jerry Martin, was excellent. Helpful. Went beyond the normal car dealer.

Volnyy

Aug 7, 2012

We bought our Ford Escape 2013 because our son highly recommended and we are so happy with our purchase.We are completely satisfied customers.The service was great!!! Everybody was friendly,knowledgeable and it was easy to work.We would absolutely recommend Palm Coast dealership.

pjjelli

Jul 31, 2012

The salesperson was great. Friendly and got me the best deal.I love my 2007 Ford Escape. The vehicle was clean as a whistle.The dealership gives you Oil Changes for life on the Escape.Thanks, Jerry

tpris27

Jul 27, 2012

I recently had a car accident and my vehicle was totaled by the insurance company. I needed to find a car within a week before I had to give back my rental. I mainly had dealings with a dealership at the Daytona Auto Mall, and I dreaded going there. Their tactics are very pushy and demeaning. A friend told me about his experience with PC Ford, and I got in touch with Chris and Terri. I was very anxious and worried about being able to afford another car, and the hassle with the financing. (that's what I was dreading the most). Chris made the whole transaction a breeze. I was able to do most of the initial info gathering via the website, and the PC Ford staff did all the legwork before I went through the doors. I was greeted with friendly faces and felt very comfortable. Chris found a good, reliable pre-owned vehicle for me that was more fuel efficient and had lower payments than my last vehicle. For a single mom, with a single income, that was a huge blessing. PC Ford turned a very trying, upsetting experience into one that was enjoyable and stress-free. I was in and out in two hours....all my other experiences lasted no less than 6...and many times I left other dealerships because they were so inflexible. I will definitely reccomend Palm Coast Ford to everyone I know. They were wonderful to work with.

Mike&Lisa Crotty

Jul 16, 2012

We recently had the opportunity to deal with Palm Coast Ford through an internet purchase - we had the pleasure of dealing with Teri online and, ultimately, Chris Smith. As this was a new experience to us, we had numerous questions regarding our purchase and we couldn't have asked for a better experience than what we had.We purchased this vehicle prior to seeing it based on the information provided to us. We had all the faith in the world and, upon our arrival, we were not disappointed. We walked into this dealership and met the most wonderful people. Our vehicle was ready upon our arrival and, as promised, was all that we had expected. Our arrival was delightful as we were greeted by Chris. Our first impression will last a lifetime - we not only purchased a vehicle, but we gained a friendship - we had the most warming welcome!Chris also sent the necessary paperwork to Canada Customs on behalf of us so that was one less hassle that we had.We would highly recommend Chris Smith to anybody without hesitation - the pleasure was all ours!!!

joanclaybrook

Jul 2, 2012

Thank you so much to Andrew Combs, Peter Defalco, Scott Anderson and Paul Summa they treated me like gold and did what I wanted and gave me the best price. I have been to several other dealers shopping around and no one out there can beat their attitude and service. They are absolutely the best around everyone we worked with was outstanding and the car is beautiful...Thank you all so much...They are the best team... I could not be happier.

Rory MacDonell

Jul 1, 2012

While, like many people, I was not especially happy with the amount of money I had to put down, my reps worked really hard to get me the vehicle I wanted at a monthly payment range as close as possible to what my previous payment had been. I would recommend Palm Coast Ford to a friend.

Newdodgeowner

Jun 19, 2012

Visited this dealer to look at new f150 trucks. The salesman was pushy and insisted that I wanted options that I knew I didn't. His knowledge of his inventory and of the trucks themselves was terrible. He tried to talk me into a higher Priced truck than I was interested in purchasing. Told me my trade in vehicle had been in an accident although as the original owner, I know it never was. He also told me my air conditioning was inoperable. It works perfectly! After all these bad experiences the manager assured us he would find us a v8 truck that we would like and get back to us within 24 hours. It's been 3 days and still nothing. I just purchased a new ram truck and couldn't be happier. Not only did I not buy from this dealer, but ford lost a buyer as well. Stay clear of these guys, typical bad car salesman nonsense!

Dee the Bee

May 29, 2012

We had a wonderful experience from the time we stepped onto the lot! I didn't even have to walk but 4 steps and a friendly gentleman cordially offered his assistance. Every person we had contact with was friendly and genuine. Even though we arrived on the last leg of a long holiday weekend we were not rushed one bit and everyone was happily working and having a great day. I feel everyone we worked with provided a perfect balance of friendly conversation and the business at hand.Chris Smith is an awesome sales person!! Informative, knowledgable and upbeat, he was patient and considerate of our time. He made sure we were comfortable with the price of our vehicle. We will absolutely purchase our cars from him in the future.We also had the pleasure of working with Kenny Tutter, who was just as nice as Chris. He made great conversation with us while getting our paperwork ready. Kenny is a super nice person who does an excellent job!We drove from Ocala to Palm Coast Ford. It was well worth the trip! I recommend anyone interested in getting a great price and the best customer care to go to Palm Coast Ford and ask for Chris. I will be referring all my friends and family there. Not to mention, we have a great excuse to go to the beach for the day while we get our oil changed...FOR FREE FOR AS LONG AS WE OWN THE VEHICLE!You guys are the best!

viperbob

May 27, 2012

I debated ordering a new Mustang between Palm Coast Ford & Bozard Ford, and decided on Palm Coast Ford since they were the closest. The ordering process went well and Sean Peveler was very helpful; however, the problem happened when I tried to change the order. The Ford web site is not accurate in regards to the colors and since they did not have a Mustang on the lot with the colors we wanted we had to assume that the Ford web site was accurate. But I read a lot of online posts and many expressed the same and convinced us that we needed to re-evaluate our choices. My wife went to the dealer and Jerry Martin showed her other models that had the same colors, which assured us that we needed to make changes, which he said were not a problem since the order was just placed a couple days ago. To make a long story short the next day they claimed they could not change the order and the car would be coming as ordered. I received some legal advice and after I relayed that to the dealer I was told I could get my deposit back but the ignored me in regards to re-ordering. And my wife wants a new Ford Escape in the not so distant future and I mentioned that as well to no avail. I emailed every manager and even the GM but none of them got back to me, so I ordered from Bozard Ford, which was a much better experience. When I went to Bozard it was a much nicer dealer and everyone was busy; most of the sales people at Palm Coast Ford were standing around but I think I know now why - Bozard Ford appears to be #1 in the area for a reason.

alisonl52

May 21, 2012

The day my husband asked me to test drive the Ford Fusion the last thing on my mind was purchasing a new car. I agreed to go believing it would take 15 minutes of my afternoon. Needless to say, after driving the car, I had to admit that I was getting tired of all the rattles and noises of my old car. Andrew patiently answered all my questions and gave me a fair trade-in price. Everything was handled very professionally and I was very impressed by the no pressure sales atmosphere. I love my new car and have been back several times to ask questions. Everyone I have dealt with, especially Andrew and Paul, seem genuinely happy to answer any questions and ensure that we were happy with our car and the experience we had. Thank you to everyone at Palm Coast Ford. Alison and Terry Larkin

Luke55

May 21, 2012

I recently purchased a used vehicle form Palm Coast Ford. I have to say that everyone there were extremely helpful. The people there went out of their way to make sure we were happy with our purchase. I feel that we got a great deal on the vehicle we purchased and would consider Palm Coast Ford for a future purchase. I would recommend this dealership.

Dick Cuchetti

May 20, 2012

My wife and I purchased new from Palm Coast Ford. We were not ready for the 'treatment we received' it was like being with family. Don, Sean, Andrew and Scott really made us feel at home and took care of all of our needs. I came back twice since purchase to get the X processing on the vehicle and a tire change - always the same treatment and Sean has been so good to answer all my calls figuring out the bells and whistles on the new Focus. I would highly recommend any driving whatever distance to deal with these folks - they stand behind their product - and the service and courtesy they extend is way over what we expected. THANKS YOU PALM COAST FORD AND ALL THE STAFF.GOD BLESSDICK AND LILLIAN CUCHETTI

dtaylor1111

May 3, 2012

I was very impressed with the Palm Coast Ford Dealship. I started off with the help of Sean Peveler and was helped with the sale of my 2012 Ford Focus through Jerry Martin,an amazing , knowledgable , caring , informative, assest to the dealership. We love Palm Coast Ford, I will send anyone I know to purchase a new or previously owned vehicle. Mr. Kenny Tutter was an awesome finance man , always asked us if everything was okay with us, great experience. Paul Summa also gave us a fair trade in price on our Ford Sport Trac. Thank-you all very Much >>> :) Thanks Again for your Help as we needed it....and we got it from Palm Coast Ford. Samuel Malley Dorothy Taylor

tdterrell

May 3, 2012

I have been dealing with Mike and Charlie for 8 years now and they still amaze me at the level of service and help I get from these two. My daughters and I have bought more cars from Palm Coast Ford than I can count and I am always treated with respect and a friendliness that makes me feel like I'm family. If you are looking for honest, reliable, friendly service you won't find anyone better to deal with than Mike and Charlie. I never hesitate to send my family or friends to them I know that the service and help they receive will be the best.Thank you for everything,Teri Terrell

candy1_player

Apr 11, 2012

I can't tell you all how happy we are with the car Jaimie and I purchased. We are also extremely grateful for the excellent service. Its so nice to know this dealership in my home town is "The BEST" in my city but I the best in the state if not the country.. Thanks so much for you all being so pleasant, cooperative and generally concerned to get us in an automobile that is not only a great car but with-in our budget. Thank you all on behalf of my daughter Jaimie and myself Candy.

Hoppy & Lori

Apr 9, 2012

Paul was fantastic he had helped us in the past and he is the reason that we went back. We want everyone to know that if he says he can do something he gets it done. He got us the car we wanted and the payments where we wanted them. Everything was explained very well, no sitting around waiting, We were impressed how easy the whole thing was and how quickly Paul made it all come together. Every person we came in contact with ready to help. We had the most pleasant experince yet in buying a new car. Thank you Paul,we will tell all our friends, and we love the new car.

njw777n

Apr 4, 2012

I woula like to thank Chris Smith,Scott Anderson and Terrie at Palm Coast Ford for making mine and my wife Kathys F-150 buy so easy. You guys are the "BEST" Chris keep up the good work! Thank You,Nelson & Kathy Walden.

MOONLITEMECHANIC

Apr 3, 2012

SEAN WAS VERY HELPFUL IN THE PURCHASE OF MY ESCAPE.THE NO PRESSURE APROCH MADE THE CAR BUYING EXPERIENCE VERY EASY. I WOULD RECOMMEND THEM TO ALL MY FRIENDS THAT ARE LOOKING TO BUY AN NEW CAR.

Veraldi

Apr 3, 2012

My husband and I were both extremely impressed with the friendly helpfulness of the Palm Coast Ford staff during our recent purchase of a 2012 Ford Focus Hatchback. Everyone cooperated in answering our questions. All paperwork, including registration transfer, was efficiently handled. It was a very positive experience for us.

Obama2012

Mar 31, 2012

My last 2 experiences of Palm Coast Ford has not been good. The first time the sales person never followed up with us. This last time we were feed for 30 minutes the BS line of why they need to make money to keep the lights on and why the pricing was the way it was. Well that was all good until,(NOT) the sales person had to insert his opinion of gas prices when our president Obama took office. They are welcome to watch all the FOX News as they want in the break room, but keep it there. I am a democrat and being in the sales business I know better than to insert anything about politics or religion in to a conversation as a professional. I didnt need to know his opinion and brain wash about the price of gas when our President took office. I will suggest that the owners of Palm Coast Ford to coach their staff to keep their politics out of the sales speech. This experience was so unprofessional and disgusting. This experience was enough for me, I will be sure to let all of my liberal friends know the opinions and political view of Palm Coast Ford so they can beware. I will never do business with Palm Coast Ford...ever.

Joy Lewis

Mar 18, 2012

Every employee and Palm Coast Ford was courteous, helpful and friendly. I bought the car, what more can I say. They were all of the abovel....GREAT.

RudyR

Mar 18, 2012

Great service, Sean went the extra mile for us. Walked me through the Sync feature with my iphone. He helped us with the little things that made this purchase painless. Thanks Sean. -Rudy R.

assenza

Mar 10, 2012

I have already written one, but wanted to make sure that I checked the NO box on the recommendation of dealership.I will take some responsibility for this, however, the salesman, whatever his name was, was a loser...and if he were there, the dealership would go down in flames.That experience cost me 2000 dollars to get out of Palm Coast Ford.Carmelo Assenza

jmcgovern

Mar 4, 2012

I have purchased my share of cars both new and used, and can honestly say that my experience today from the moment we arrived to the moment we left was by far the most pleasant experience I have ever had in purchasing a vehicle. Sean and Ken were great working with us on mulitple vehicles, and demonstrated patience and great customer service the whole time. I witnessed the accommodations and the way they treat their customers first hand and was more than impressed. I will be sure to pass the word on to everyone I know just how pleasant the entire transaction was.

panchito

Feb 23, 2012

We normally dread buying a new car. I am sure you have heard all the bad stuff. In all the years we have been buying cars, this was the most pleasant experience we have ever had. No pressure, no games. Jeff was absolutely wonderful. If there was a 6 on the scale, we would give it. We have bought previous cars in Daytona or Orlando, from now on, Palm Coast Ford is our car dealership. And we are very happy with our Escape.

cbwardrop

Feb 5, 2012

We were looking for a Ford Edge in Orlando and had a difficult time with the local dealers. We finally found the one that fit all of our customized options, and Sean did everything possible to help us out. He did a massive amount of work over the phone in case it had to save me a trip to Palm Coast, but in the end all of the numbers were right so I drove to his dealership for the car. Once there, the process was smooth and I never once felt pressured, unknowledgeable or helpless. Sean and the others at Palm Coast are real pros, and I would recommend them to anyone in need of a Ford and great customer service.

charhar833

Feb 2, 2012

We were very satisfied with our experience with Sean. He explained everything and was very patient with us. We never felt pressured. Everyone we met was very helpful and explained everything in detail. We would recommend this dealership to our friends.

ziongirl great

Dec 2, 2011

I went into the dealership thinking my credit was notvery good. And looking at the prices I was sure I would not be able to finance a car. Chris however made me feel so confident my faith came alive. I started to believe I might just ride home today in car. To my amazement, I not only rode home in a car, but I rode home in such a beautiful car. I felt it was made just for me. Thank you Chris and Palm Coast Ford. You made a difference.

abbidab

Nov 30, 2011

My mom and I bought 2 pre-owned vehicles from this dealership 11/28/11. It was a great experience Andrew and Chris were awesome. These are the type of people you want to make friends with for life. They are very much themselves, and made us very comfortable. I highly recommend this dealership to everyone who is looking for a unique buying experience, we couldn't be happier with our choice.

Carmelo

Oct 12, 2011

Brian was extremely friendly. Most of all for me, no at all pushy. He was patient when I tried more than one car....I aske do you mind, "not at all" was his answer.I was introduced to the service mgr. and given a lengthly explanation of how the service depart. operates, where to drop off the car and where to sit and relax while in service, and all the services offered on the car I was purchasing...The dealership offered free oil change and car wash....nice amenities.Carmelo AssenzaOrmond Beach, FL.

burch

Sep 29, 2011

Sean was very nice and overall I am very happy with my new 2012 Explorer. However there was a misunderstanding on traid in price. We ended getting $2000.00 less for our traid than we agreed on. After looking over the paper work at home I found a addition mistake that wasent a mistake but where they show a total of the rebates cash ext. So I called to have this fixed and they would not fix it told me it is what it is and that was it. So take you calculator with you and take the time to know what the paper work says and ask if it is not right.

mag17

Sep 26, 2011

Awesome experience. All very attentive. Sales staff made sure we were satisfied with aspects of the purchase. This sale took place on a Sunday as a walk in with no other info on purchased vehicle.

bassmetal10

Sep 25, 2011

The internet team provides great vehicle exposure. Chris made the sale of my new 2011 Escape relaxed and no pressure. Teri provide excellent customer communication and was a pleasure to work with. The lot detailing team, and subcontractor provided great service in resolving my issues. I definitely recommend purchasing a vehicle from Palm Coast Ford.

vivian parrish

Sep 9, 2011

Chris is really a nice person. He goes out of his way to help. He is very knowledgeable about each of the cars he shows, and listens to what you are saying. This is the second time we have had Chris help us with a car, and when we decide to buy another car, we will ask for Chris. Great service.....Thanks

pamela e

Sep 6, 2011

My experience buying this vehice was excerlent, my salesman and all others at the dealership were very polite and informative .. I will recomend palm coast ford to my friends ..

dkersh951

Aug 26, 2011

Sean was very responsive to our needs, and worked with us to find the right car. We are very satified with the vehicle and look foreward to having a long relationship with this Dealership.

lisameade

Aug 21, 2011

We went too look, and was pleasantly suprised to not only find a great car but a wonderful team of nice, honest and fun people to help us. I would recommend Palm Coast Ford to anyone. This is a small town and word travels very fast. When our children need a car- I know where to go. Everyone there was wonderful. p.s. the hamburg and hotdog were yummy:)Sincerely,Marc & Lisa Meade

fbakeriii

Aug 18, 2011

I had inquired online but saw nothing special. After many emails to me, I decided to call and maybe stop in. It was late July. The girl in the internet department was not there when I stopped in but it was her birthday and she had left early. Understandable! I was handed off to Sean. After a few minutes I was ready to purchase. Sean seemed to be truly interested. It was late in the day and again, understandable that he was due to get off and could not stay late. He was to check inventory and call the next day. No call came. I called the birthday girl. She assured that he would call. He did...said he was checking on a few great deals and would call by days end. Two days later and no call had come in. He had wanted to close a deal due to specials and financing deals that ended at the end of the month. I guess I missed all those finance deals and end of month specials Sean was speaking of, but hey, it was not out of his pocket or did he care about my desire to buy a car! Approx. a week later I received a letter from the General Sales Manager thanking me and encouraging me to stop in if I had not bought a car yet. Now mid August and I get a letter that eliminated the thought that my credit was weak.....a bank had given me an amount approved for and was looking forward to working with me on my purchase. As a curiosity I went online to look at Palm Coast Fords inventory, Don't know why, they have no interest in selling me anything. Saw an interesting car and for the heck of it, submitted an online offer. Less than 2 minutes later, here comes an email from Sean. While I expect this review to be dropped, again I'll watch it for a few days before following up with the management. I wonder if they are aware of how much advertising money is being thrown away? My sister in-law was looking to get a car too based on the good that started out....as time progressed she qave me a hard time for being too patient and has been working a deal someplace else. Palm Coast Ford probably did need her business either!

jcmcgrath

Aug 18, 2011

Used Car Purchase:My purchase was actually for my Mother. From the first initial "touch" we had with the Palm Coast Ford Dealership to sale closure, this was a stellar customer experience. We are too quick to discuss where we feel either service or quality may fall short and completely the opposite in communicating the positives, my Mother was put at ease and treated with such respect and kindness that I felt compelled to share that my (our) experience with Sean,Don (Mgr.) and Carrie (Hit it out of the park) all of which was outstanding. Each part of this transaction exceeded expectation and brought value beyond just that of the vehicle being purchased. I look forward to doing business with this dealership for all of our future needs. Jon McGrathDaytona Beach

vojnar.aboltwsm.mike2

Aug 15, 2011

Great experience with the Palm Coast Ford Team. My sincere thanks to Sean Peveler for creating a pleasurable buying experience. Sean never mentioned the dreated typical car dealer one liner "what will it take to have you buy this Vehicle today " Thanks.... Sean listened to my needs, and together we worked out a deal we both felt comfortable with . Thanks also to the Management team & finance, all professionals in their trade. To all of you future car buyers, GIVE PALM COAST FORD a crack at your business, you will most likely drive away a pleased customer.Thanks,Mike VojnarPierson fl.

cjk1954

Aug 11, 2011

This was our 4th purchase from Palm Coast Ford with Sean Peveler as our sales representative. We have been more than pleased with this dealership - the manager; all employees; the service department, etc. - all are of the highest quality. What we like most is there is no pressure to buy; they let us express our needs and wants and then search for the perfect vehicle for us! Every time we visit this dealership, we look for Sean because our first experience with him was so pleasant. He is personable; very knowledgeable of all the vehicles; very professional; and, appears to be genuinely concerned about getting us the best deal possible. We feel is he is trustworthy and he has become not just a professional contact but friend. He is a wonderful representative of this dealership. If we need to purchase another vehicle in the future, Palm Coast Ford AND Sean will be our ONLY choice!

JCharello

Aug 2, 2011

This dealership was a perfect fit for my husband and I because it is close to our house and the people that work there went out of their way to make sure we purchased the truck that was perfect for us. We would return to this dealership in the future and would recommend it to friends.

vickib

Aug 1, 2011

Want a great car buying experience? Go see Sean Peveler at Palm Coast Ford! The absolute very best!!! He is professional, knowledgeable, personable and your satisfaction is his number one concern. We are experienced car buyers who do our homework thoroughly before every walking into a dealership. Sean Peveler makes car buying an enjoyable, pleasant experience.We highly, highly recommend Sean to everyone.....especially those who find buying a car equal to having a root canal. Sean will not insult your intelligence or make your blood pressure rise. A pleasant 50 minute drive from Jacksonville...south on 95. Drive a little and Save a lot. The entire staff at Palm Coast Ford is top notch and... most especially Sean Peveler!! EXCELLENT 5-star!!!

Ahaynes333

Jul 30, 2011

Had a great experience! Everyone I met was friendly, helpful and professional. Worked with me to purchase the vehicle I wanted and I walked away happy with my purchase. Also pleased with their commitment to continue to give me great service of my new car :)

tulpell

Jul 29, 2011

Well, here we go again! We have just bought our 4th vehicle from Palm Coast Ford. There just isn't a better dealership. Chris Smith is his genuinely friendly, attentive, knowledgeable self. Mike and I came in "just to look around...". Thanks to Chris's excellent salesmanship, we left there with a 2011 Taurus SEL. Chris goes out of his way to show you all the different options and then crafts the best possible deal.Scott handled the financial end smoothly and the sale was completed in record time.From Don's warm greeting and Sean's additional help you really do feel like a valued customer. Terry also called the next day to be sure we were satisfied...we are :)One funny incident : after driving the Taurus around for a few days, the gas gauge still hadn't moved. My husband thought maybe it was stuck so he called the service department. They assured him everything was fine. He just couldn't get over how good the gas mileage is for a luxury car! He's very pleased.Palm Coast Ford is a class act that we'll keep dealing with.Cyndi A. Lauritsen

Auanitra1

Jul 22, 2011

The entire dealership worked as a team to get me a vehicle that was reliable and fun to ride in at the same time. Even though I had previous credit issues, they were still able to get me the car of my dreams. When they say there going to do something they do it! My Salesman Chris Smith Even surprised me, when I came to pick up my vehicle, with a few extras he had done to the Car. I am a 110% satisfied with the service that I recieved at Palm coast ford and I get a Lifetime of free oil changes......What more could a girl ask for? But in all seriousness hands down this company knows how to treat its customers..Thank You Palm coast ford.

CAPT82

Jul 18, 2011

In our economic troubling times, most of us find ourselves between discretionary and indiscriminate spending. I have to say that Sean put together a fantastic package. He is a salesmen yes, but still remains human first. Which is a quality unto itself. Along with Kenny they both were able to pull off an economic suitable sale, keeping me within my means ( I just hope they didn't get yelled at for it, lol). I sometimes believe that most organizations would prefer to make a dollar every hour instead of a nickle every minute. Palm Coast Ford, as I can see it, operates in the later. Their vehicle, after sale support personnel and it's system is astonishing to say the lest. They are in it with you for the long haul. No indication that the sale is done, just change the oil, like I have experienced before with other dealerships. I can say this, "My family found a new home", knowing our vehicle and transportation necessities are taken care for. I shall and will make certain that I recommend Sean and this dealership to whom ever I can. (Blue Knights see Sean, mention BK)Ken Montalbine, Palm Coast

robert zimm

Jul 18, 2011

We have purchased many other Fords from Georgia Ford dealers. Our experience atPalm Coast Ford was the best of all Ford dealers we have been to. The peopleextremely genuinely friendly. From the smallest to the biggest things with theMustang, their customer service was outstanding. We well definitely recommendthis dealership, and sales staff to any of our friends. Sean A. Peveler was aoutstanding salesman, We came in to get a specific Mustang and he made it happen.We couldnt be happier with our purchase and the Dealership.......

exbklynby03

Jul 15, 2011

Not new buying at Palm Coast Ford. This will be my wife and I forth (4)car or truck at this dealership over the past 10 years. Always a pleasent experence with a GREAT "out the door price" and exceptional service on the floor as well as in there service department. Working with Sean was a pleasent experence with no pressure. Look forward to another 10 years of great service.Thank You.

pscorsone

Jul 11, 2011

i stopped in about my toyotas key fob.the battery was dead.i recognized Mike.he walked us over to the parts counter and the battery was in stock. they replaced it for me complimentary and with a smile great service and good will. thanks again.

randamorr3

Jul 9, 2011

I went to Palm Coast Ford today to JUST get information on the 2012 Fusion, however, my trip for information turned into a trip to purchase a new Fusion! Chris Smith took the time to work with me about my questions and supplied me with additional information about the Ford Fusion. Chris was willing to let me ramble on about my prior Fords and was genuinely attentive to my comments, as well as answering my questions in a clear and direct manner. Paul was a great help in my decision making efforts today. He was straight up front with all of his comments. Kenny was thorough in his explanations on various options, to include the ESP option. Buying a car I have always found to be a chore, but these gentlemen helped make the task easier for me. They are a credit to this dealership and Ford Motor Company in general. I will have no hesitation in recommending this dealership to my friends as a result of my experience with these individuals!

ddfullwood

Jul 8, 2011

I drove a 1994 ford mustang convertible and wanted a new mustang convertible, but needed a new car. I never thought I would be able to afford to drive my dream car. Thats when we found Sean. He is by far the best car salesman we have ever worked with. My husband and I got at the dealership at around 5:10pm, after I had already spent most of the day talking back and forth with Sean, we met with Sean looked at the car of my dreams, looked at numbers, walked around the lot, for 3 1/2 hours this went on. My husband and I just wanted to make the right choice, because I was so torn between what I wanted and what we could afford. Sean worked with the sales manager and together they both made the car of my dreams affordable. We signed the papers at 8:30pm and I was out in the front yard of my house surrounded by all my neighbors and family laughing and talking about the awesome experience I had with Palm Coast Ford and how totally awesome it was to be driving in such an amazing car. Thank you for treating us like we walked in with tons of money and top of the line credit. Never once was I made to feel like less of a person because of our bank account or credit score. I have nothing but wonderful things to say about Sean and my experience and I have and will continue to refer him to neighbors and coworkers and who ever will listen.Sincerely,Dena M Fullwood

cooky

Jun 17, 2011

I have been doing bussiness with Palm Coast Ford for 10 years. I have had the same twogreat salesmen.Mike and Charlie have gone out of their way to make all my transactions very smooth. The service department is outstanding and honest. I highly recommend this dealership to anyone looking for a new or used vehicle. Thanks Mike and Charlie for another great deal............Paul Cook

tacoma2007

Jun 16, 2011

Palm Coast Ford sold me problem under the waranty and did`t responsebel for the car. In a car clutch noise and they sad its normaly for thattruck but St Augustine Toyota found the problem in the clutch and transmission. To fix problem they ask almost $ 900 becouse Palm Coast Ford before change the clutch and put no original part which one kill the Toyota warranty (60000 mi)

Boysun

Jun 14, 2011

Just want to say that Sean was great to work with. After months of searching online through cars and autotrader etc..We are glad we found your dealership even though we had to drive 350+ miles it was WELL WORTH the trip. Sean was great and straight forward he definitely didn't fit what most people would call a car salesman which is great. It's nice to have a personable salesman. For a minute there at the dealership we thought we were going to have a no deal but Sean made it right and we are glad he did. The vehicle is awesome 2010 Ford Expedition Ltd. with all the bells and whistles exactly what we wanted. Sean also explained how everything worked to make our transition to a newer model Expedition easier. The new technology in it with the Sync system, GPS etc..is awesome, so Sean was a huge help with that. He definitely knows his stuff. We would definitely buy from him again. Thank you Sean! And I haven't even told you how many times I've heard from Palm Coast Ford in the past 3 days since I bought the vehicle WOW talk about making a person feel good. Don't let up Palm Coast your customer service is great. Again Thanks Sean....Tim and Jodi

wcalkins

Jun 11, 2011

Always have had good service on my previous car. Now after my purchase I am glad to be able to go back to Palm Coast Ford for service.

DonnaLind

Jun 6, 2011

Sean Peveler was the best!! If you are looking for a real professional with a personal touch, contact Sean. As always, he was absolutely wonderful to our family. Sean is a very personable, knowledgeable, hardworking, considerate and we totally recommend him for your new or used car needs.We have been Palm Coast Ford customers for years and highly recommend this dealership. Their quality of service on our vehicles is outstanding and always very efficient.

tulpell

Jun 4, 2011

We have just bought our third vehicle from Palm Coast Ford. This dealership is really a "class act." The staff are friendly and knowledgeable.Our salesman Chris Smith is not only friendly and knowledgeable but goes out of his way to ensure that you get the best possible deal.He even went the extra mile to get me fancy Pony floormats :) That special touch means alot.Kenny, the finance manager is friendly, professional and took pains to make sure that we clearly understood the contractual details.I would recommend Palm Coast Ford and intend to continue to do business with them.P.S. My husband loves the hotdogs and requests that they be ready a little earlier:)Sincerely,Cynthia A. Lauritsen

leambuckley

Jun 1, 2011

Everyone as very helpful and provided me with great service before and after the sale. Each of the persons involved tried to find the car that would best suit my needs. I would recommend this dealer to everyone. Kenny in finance explains the process very thoroughly.

judycastillo

May 28, 2011

Jeff Moore was extremely helpful and informative...new his product and inventory very well. He also knew when to call in the manager in order to make the sale. Paul did his best to satisfy us and intuitively grasped exactly what we were looking for. Actually "sold" us on the vehicle we purchased.Very personable and worked with us without pressure. Great team at Flagler Ford!

087019248

May 24, 2011

My husband and I had a great experience buying a new car from Palm Coast Ford. Jeff Moore was right out there greeting us in a calm, friendly, very approachable manner. He certainly is a breath of fresh air compared to previous encounters with agressive car salesmen. I feel Jeff is such an excellent salesman, he can gel with any type of customer from high brow billionaires to a couple of 60 year old bikers. Not for a second did we feel pressured or foolish for not buying the first time we visited Palm Coast Ford. His follow up phone call inviting me in for a test drive was wonderful. My husband is a die hard Chevy man and it took me more than a month to get him to even take me into a Ford dealership! We knew I needed a better gas mileage car and I had really been dragging my feet as I had zero interest in driving a Honda or a Mitsuwhatever. I watched all the TV commericals, fell in love with that Ford Mike Rowe guy, and wanted very much to check out Fords in real life. Husband circled Palm Coast Ford twice before his Silverado could make the turn in! I am thrilled to pieces with my new Focus! It is a great little American car...visually inside and out. Jeff Moore was sooooo helpful explaining all the bells and whistles. Luckily, he seems willing to continue to help me even after we waded through all the paperwork and drove a new car off his lot. While Jeff showed extreme patience with me, going over some features twice as I just wasn't getting it all, I know I will be back in to see him soon as I am still struggling with some features. One quick email to Jeff was answered within the hour and he got me on track with the Satelite radio.Husband grumbled when Paul Summa said NO DISCOUNT on Focus cars but hubby knew how happy I was with the Focus and when I am happy, he is too.Everything about Palm Coast Ford was terrific. It is spotless, inside and outside, all the staff seemed up and positive and we loved the Americans helping Americans banner. Driving an American car was, is important to me and I am very proud to be driving a 2012 Ford Focus.Jeff Moore is an excellent salesman and talked directly to me. Other car dealers seemed to always direct every conversation to my husband. I would honestly say it was Jeff's very personable manner that kept us at the dealership with no desire to shop elsewhere. A+ perfect would be my grade.

teresaw

May 22, 2011

Jeff Moore went above and beyond what any other dealer would have done to help me to get a new vehicle, no matter how bad things looked he was determined to get me a deal that worked for me. I would highly recommend him to everyone I know that is looking to buy a car.

bruceey

May 20, 2011

This was the first used car I bought at a major dealership and Jeff was very helpful and honest in telling me about the Ford Fusion. He helped me pick out a vehicle that I could afford and be proud to own. I ended up buying a 2010 Ford Fusion for a good price he is I am sure a valued associate at Palm Coast Ford. Thanks!

john_jeannepajak

May 18, 2011

We are a Military family that recently moved to the Palm Coast area, and I can honestly say that Palm Coast Ford really support an appreciate the Military families. We went to the dealer on Sunday just to browse around to do a Trade In of my SUV, and for the Sales Event that was going on there. We were given the most wonderful customer service experience, Pete had so much patience to show me different cars that fit my needs, we found an awesome car, a Nissan Altima with brand new leather interior (I love it), thank you Paul for recommend this car to us. The customer service experience was outstanding, it was fast, they worked with us to give us a great payment plan, excellent warranty and services for my car. I would definitely recommend this place to everybody, they go way and beyond for you.John & Jeanne Pajak

kreittinger

May 18, 2011

First time i have dealt with a dealer ship that was true to their word, with no hidden fees or surprises in the end. they have a very friendly staff and had everything ready to sign when we were ready. even helped me out with a flat tire that i got on my way to the dealer ship.

revtjs

May 18, 2011

This is the 5th car and truck I purchased from Chris and Palm Coast Ford and they are always, always professional. I am a very hard sell but when you do business with them you are teated like family. Chris Smith is the salesman I deal with for all my cars and he is the most professional and ethical sales person I have delt with in my 65 years. I would like to say that Paul(sales mgr) and Don(Gen. Mgr) are the best. This dealership had a very bad rep from the former owners but they have turned that around and are very respected in the community. I can't say enought about this dealership or Chris and hope for great things in the future for them. I will always be a Ford customer and this is my dealership. This is why I rate them the highest rating.Ted St. Pierre

williamtaylor4

May 15, 2011

Mr. Pevsler (Internet Sales Mgr.) was very attentive to my needs and made our buying experience quick and painless with superb, quick service and had no problem getting small flaws on the vehicle we purchased repaired at no charge. He also went out of his way to look for another vehicle we wanted even though it wasn't a Ford. He did so well that we'll be buying that vehicle from him as well!

CalandraGrant

May 4, 2011

I would like to say thank you to the Ford Dealership for being very friendly and helping me get the car of my dreams!! I needed a car desperately and I was going to have to wait until Thursday to pick it up, but the Ford dealership made it possible for me to get my car Monday afternoon. A special thanks to Jeff Moore for working with me and helping me get approve.

xxxtimxxx

May 4, 2011

Always have a great experience with Mike Diedel when we stop in, even for service!! He always goes above and beyond and he is never pushy. It's a family-type atmosphere at Palm Coast Ford and we never felt like we were getting the runaround in regards to sales or service. Jeff, Mike, Charlie, Don, Kevin,Randy and everyone else have always done a great service to the customer!! We love it there!

reb32164

May 3, 2011

From the time I arrived everyone was very friendly, but not overly so that I felt like they were pushing for the sale. They were informative which was what I wanted on my first visit. I then came back with my wife. We found the car she has wanted for a long time at a good price / value.

lkholley

May 2, 2011

Our experience was way better than I expected. The man that helped us was Sean. He was the complete opposite of a salesman. We never felt pressured or uncomfortable at anytime. In fact, I had to stop back in to ask a few questions about how the car worked (because it has more bells and whistles than I am used to) after we bought the car and he continued to be extremely helpful...way above and beyond. He was even kind and patient with our daughters, one who had hundreds of questions, and the other cried in she realized that we were leaving my car.

dlanod26

Apr 28, 2011

We went in to inquire about price and trade-in values before deciding to trade-in our 2010 Mazda. It was getting difficult to get into the Mazda as it is so high. We were very favorably impressed with the salesman we were given and made a committment to purchase a Taurus Limited. We were offered an extended warantee and were pleased to not have to deal with insistant, obnoxious salesman when we declined. All was explained but the ultimate decision was ours and this we liked instead of having to explain over and over again just what NO means. Overall, I would rate this the most pleasant experience of purchasing a new car that we have ever had. A "5" rating for our salesman should have been a "10" or better. Way to go Palm Coast Ford, we are looking forward to a long pleasant association.

niceguy96725

Apr 27, 2011

DO NOT BUY FROM THIS DEALER!!!! I bought a 2007 Ford Mustang. They failed to tell me it was in an accident, I am still having issues with the car and they are not willing to help at all!!!They are not honorable, they will lie, very dishonest but most of all not fix the problem they created. If you are planning on buying a vehicle go elsewhere, unless you wnat to be insulted by the lack of intelligence from this company.

SixStringPDH

Apr 27, 2011

Chris is the most honost salesman I've ever worked with !!!!!! He worked very hard to seal the deal !!!!! He got my son out of a bad situation with a 1987 Ford Bronco and into a really nice 2004 sport track. I am very pleased with the deal and I know my son is !!!!!I highly recommend Chris and Palm Coast ford to anyone in need of a vehicle !!! They will do whatever it takes to "git r done".

cochjones

Apr 26, 2011

Jeff was very knowledgeable about their stock and what was available. We went to see a suv that was advertised and realized it was not suitable for us. We wanted something that we could carry 6 or 7 passengers plus my husband's electric scooter and walker. Jeff showed us a 2009 Chrysler Town and Country that would fit all of our needs and carry the passengers in comfort. We have a one car garage and Jeff went home with us to see if it would fit. It was the second mini van we looked at and worked out the deal. We were told about the free oil changes and was even given hot dogs to eat for lunch. Thanks Jeff and Palm Coast FordThe Jones'

dollarhg

Apr 26, 2011

I really enjoyed working with all the folks at Palm Coast Ford. These included sales, finance, service and parts. I got a great deal on a late model F150, got the trade-in value I wanted, and most importantly, paid the difference I expected. I personally believe you can't go wrong working with the people at Palm Coast Ford!

jonjayne

Apr 26, 2011

So far I've had a very good experience with Palm Coast Ford, especially with Sean Peveler in new car sales. He is a very personable guy and wasn't a pushy as you find in a lot of dealerships. If you are looking for a new or used car go and see him (no, we're not related) you won't be disappointed. I've had one oil change and a bug guard put on my new F-150 by the service crew and have had no problems. As of right now I would highly recommend Palm Coast Ford.

fordcarpurchase

Apr 23, 2011

Wife and I went to dealership, just to look around for a new Ford and to compare to a new Toyota Camry we had just made a handshake deal on at a Toyota dealership. My wife was very disappointed with her experience at the Toyota dealership and convinced me to look at Palm Coast Ford for a car. The best adviced and experience both my wife and I had in shopping for a car, the sales personel are both friendly and knowledgeable, no one pushed us into anything. I fact after I told them what I was looking for, and what features I wanted and didn't want in a car, they showed us a late model "Certified Pre-Owned" car that they had with low milage and all the features that I wanted at a very good price. Everyone at the dealership made us feel like old friends that we had known for years, a very warm and friendly atmosphere. I would highly recommend this dealership and the sales people we dealt with to anyone who is interested in purchasing an automoble

awhouse

Apr 20, 2011

Jeff was very informative and knowledgable concerning the Ford products. He was not overly pushy nor did he make us feel like he only cared about the sale. But he worked with us to get the truck and the pricing that was right for us. The dealership and all of the staff were friendly and helpful. It made you think of a family operation. Have recommended this dealership to us ohters as having the best customer service I have seen in a while.

earlynite

Apr 18, 2011

I went to the dealership with the idea of just looking around for something to replace my van. Jeff Moore came out to see if I needed any help and I told him what I was looking for and at. He was so helpful. He answered all the questions I had and then some. I never felt pressured like I have at other dealerships in the past. Everyone there was so friendly. I did trade my van in for an Explorer. This was the best buying experience I have ever had. It was the fastest and easiest transaction I have ever made for a vehicle. After all the I's were dotted and T's crossed, Jeff came out and showed me the different features that were on the Explorer. They even went out of their way and removed my trailer hitch from my old van and gave that to me. I don't think I would have gotten that kind of service anywhere else. I know where I am going to go when my car needs to be replaced. Thank you so much. Dawn Allyn

lynnkulka

Apr 18, 2011

I had to bring my car (1994) into ford for repairs. I was told that my car would be done by 430 that afternoon, this was a Friday April 15,20011 unforseen problems made the repairs imposible. I had plans for the next day to take my son to Universal for his birthday, a husband that need to be picked up at 130am from work and another son that needed to be picked up from school. I do not no the last names of the employees but the first names were John and Randy,they both went out of their way to make sure that I was able to do all the things that needed to be done, they made my weekend a very good one. I thank them very much for going ABOVE AND BEYOND any customer sevice I have ever had they are both amazing. When I returned for my car on Monday I was greated by Randy and later by John they asked how my trip was, rechecked my car and went out of their way to make sure that my family and I were safe in my car. Ford should be "PROUD"to have these two men working for them thanks again for going out of your way so I did not have to disapoint the boys you guys are the best!!!

Benjan

Apr 15, 2011

Overall experiance was great. Jeff Moore the salesman,was very helpful with all our questions and was very knowledgeable with all our inquires. Jeff took his time to explain everything and said if there were any questions that needed to be answered, do not hesitate to call. We would favorably recommend Palm Coast Ford.

Ronald Gibson

Apr 15, 2011

I was always greeted with very friendly Workers at the dealership. I feel as though I am a friend there. Jeff was very helpful with my selection and always took the time to make sure I was happy. I am a Ford customer and have been since 1954 and have had great dealings before, but none have been this good!

johnshumate

Apr 9, 2011

We purchased a new truck there this past week and we were pleasantly surprised that we did not get any pressure tactics to buy a vehicle. Our salesman Jeff Moore was extremely helpful. It was a no pressure deal which went smoothly. Paul Summa was fantastic to deal with, he got us an extremely low interest rate and it was done in less than an hour. We have never gotten out of a dealership in that amount of time! Much Thanks to both of you. We love our new truck.John & Barbara Shumate

brialin

Apr 5, 2011

My husband and I were traveling from Massachusetts through Florida towing our 5th wheel camping trailer when our 10+ year old Ford F250 diesel pickup had a sudden catastrophic breakdown of the clutch. We were strangers in FL and had never known about Palm Coast Ford but "limped" our ailing truck into their lot where Kevin Tone in the service dept. greeted us and welcomed us to stay overnight in our camper in their parking lot while our truck was being repaired by senior master tech Jim Allen and his crew. Kevin was excellent with his knowledgeable, positive, caring, attentive attitude and Jim was brilliant in dealing with the lengthy, complicated repair. Jim explained every detail about the project and treated us with respect, warmth and friendship. His mechanical AND people skills are unsurpassed. By the 3rd day of RV life in the parking lot, we got to know many of the employees at Palm Coast Ford, and every one was genuinely kind and concerned about our comfort + satisfaction. Then, Sales manager Paul Summa informed us about the option to buy a new pickup rather than paying the great expense of the repair of our old one. Although we hadn't even considered buying a new truck, we listened to Paul's offers. We were initially very reluctant to make a deal, but eventually did decide to buy a new 2011 F250 diesel for which we are very pleased. Chris Smith helped to finalize the deal and familiarize us with all the bells and whistles of the new high-tech truck. He and Paul did a fine job in making us comfortable during the sale of the truck and getting it set up with the 5th wheel hitch necessary to pull our camping trailer back up north. During our 4 days of unexpected "vacation" at Palm Coast Ford we met many wonderful staff and talked to General Manager Don York several times. He runs a fine business and has an exceptional staff from Service to Sales. We highly recommend this dealership to everyone for service AND sales! :-) Linda + Brain

klhaller

Apr 5, 2011

This was just the first step in buying a new car. We wanted to check out a few dealers, and did. After the help we recieved from Chris, even though he knew we weren't buying that day, it has narrowed us down to probably Chris. See you in a month or so. We did go to the local Chevy dealer, and where disappointd in the customer service we recieved. Also the difference between the fusion and the malibu was very noticable, ride, comfort and quality. Ive been a chevy guy for quite a while. Good job Chris. Hi to Paul also, but is it Fusion, or Fusio? Thanks again.

kimscofield

Apr 4, 2011

Sean was great, straight forward. Explained how everything worked to make our transition to our new explorer easier. New technology can be overwhelming, so that was a big help. He definitely knew his stuff. We would definitely buy from him again. Thank you Sean!

tkenthack

Apr 4, 2011

They were helpfull but as in most dealerships they played the numer games and unless you are prepared with the values of your trade in then they will try to allow you the least they can on the trade. If you know the vaule of your trade in then stick to it and then they will make a good deal.

Bikeral

Apr 3, 2011

It was nice not to get pushed, but allowed to take the time, and make my decision. I recommend Chris Smith to anyone considering a new car purchase.I have used the service department, at this dealership, as they are associated with Daytona Toyota, and have found them to be excellent.Recommend the whole package.

joeash08

Mar 31, 2011

Out of all the Ford dealerships around Jacksonville, Palm Coast gave us the best deal on our new explorer. Sean was very helpful and understood we needed things done fast because we had 2 kiddos with us. We will recommend Palm Coast to all of our family and friends! Thanks, Palm Coast!

flaglertony

Mar 29, 2011

Having been used to the process of buying a car for more than 40 years with initial experiences in the New York-New Jersey area it has never been something to look forward to.I am very pleased to report that was NOT what transpired at Palm Coast Ford.Jeff was unfailingly courteos and Managemenbt stated they would go as far as necessary to obtain the model and color of the Expedition we desired.I would highly recommend Palm Coast to anyone thinking about a "Ford in their future"drtonyflagler

Kara Poleschuk

Mar 29, 2011

Everyone was very friendly and helpful. It was a good experience at Palm Coast Ford. Jeff moore was fantastic!! Jeff gave us a tour and pointed out that the delarship was very involved in the local community which was really nice to hear. I was in and out in a timely fashion. Would definately recommend!

BillFrederickson

Mar 23, 2011

This was a friendly and very good experience. I liked the honest response to what is the dealer delivery fee, however, I would rather have a straight up price of the car without an itemized markup that in reality increases to price of the car. This is for improvement and it was still a good experience.

vicik13

Mar 19, 2011

After going to another Ford dealership where the experience was less than gratifying, I entered Palm Coast Ford with some trepidation. I need not have worried. My experience at this dealership was more than pleasant. I immediately was met by Jeff Moore, a sales consultant. Jeff took on the task of listening to my husband and I, our personal worries about achieving our goal of a new car, and what exactly we were looking for, and would be best for us. Jeff put us at ease immediately and went to work explaining each and every detail about each auto we looked at. When we finally decided to purchase the Fiesta, Jeff took his time to show us each feature and exactly how to use it to our explicate need. Financially I believe he did what was to our benefit. He then turned us over to Kenny Tuter. Kenny was gentle and walked us through the details of what is always a frazzling experience. he talked to us about what he thought were good accessories for us and showed us every detail of our purchase and financing to make the experience less frightening. I would be remiss if I did not mention that the managers were also friendly and kept the time we spent there a very pleasant one. It didn't hurt that we got to eat free hot dogs and soda either!!!!! In all, this dealership was bar none the best experience I have ever had at a car dealership.~ Vici Krzyzanowski

rockster44

Mar 9, 2011

I would highly recommend Palm Coast ford to friends and family. This was our first car buying experience without experiencing stress. They are truly dedicated to the customer and will go the extra yard to make their experience positive. I never felt pressure from anyone there. My visit was centered around service for my '99 Explorer. They took me right in, no appointment, served me donuts and coffee, and ultimately made it so easy for me to make the decision to upgrade we drove off in a 2010 Escape a day later. These guys are the best I have ever encountered in 66 years on the planet, so be prepared to be won over.Thanks Fellas..........

doorman

Mar 7, 2011

This is the second time using Palm Coast Ford for us. We 1st met Chris Smith when we bought a new car last year. We were very pleased with the level of service we recevied from Chris. He went out of the way to explain everything on the new ford sync system and even set our phones for us. He was not pushy and truely cared about us. When we decided to trade our car for another car we went right back. We were treated like royalty from the dealership. Chris Smith worked with us again. And we were very satisfied with the level of service again. Any little problem or question was handled quickly and professionally. The free oil changes are great. We have never worked with a dealer or sales person as friendly and professional as they were. We are a customer for life with that level of service. We would recommend this dealership and sales person to all.

lyndalou

Mar 7, 2011

We're very grateful Jeff was our salesman! He was completely informative, extremely helpful, and very professional and courteous. We will most definitely do business again with Palm Coast Ford because of our experience with Jeff. Since we "special ordered" our 2011 Ford Edge Limited, Jeff was outstanding in following up with us as to where we were in the process. We never had to make a call to him. He kept us apprised beautifully! We especially appreciated the time Jeff made for us to review the "My Touch" program and its attributes. He has also made himself available for questions. If he is busy when either of us call, he gets back to us in a very short amount of time. This was the easiest car buying experience we've had to date. We'd also like to compliment Scott in finance as he was very helpful and explained things in detail. Thanks so much to Palm Coast Ford.

oughtado2

Mar 6, 2011

Great buying experience from a local dealer with emphasis on customer service.This is our first time purchasing a new vehicle from a local dealer,the process was organized and efficient and the entire buying experience took less time than we expected.We were happy with our trade value,new car price and freebies and will buy again from them in the future.

Patricia Zambrana

Mar 6, 2011

Chris Smith treated us like an extension of his family. He made us feel comfortable w/our purchase & was sure to make us knowledgeable on every aspect. He continues to keep in contact while we wait for some missalaneous items (parts) that had been included in the sale come in and goes above and beyond to satisfy your questions and keep the customer happy. I have never had the oppertunity to in past vehicle purchases meet someone as dedicated to satisfying a customer as Chris Smith was. I will most deffinately be reccommending him along with Palm Coast Ford to friends & family for this reason. Sincerely a Happy Customer Patricia & Angel Zambrana

Velrose48

Mar 4, 2011

My first meeting with Chris Smith accurred when I visited Palm Coast Ford with a view to replacing my Toyota with a Ford product, and ended with me doing a trade-in. My decision to go through with a sales agreement had as much to do with the vehicle I was getting as with the total experience. I was treated courteously, Chrisr' sales pitch does not put a prospective buyer under pressure and his easygoing manner dispelled any tension from our negotiations enabling me to relax and feel that i was getting a square deal. I would not hesitate to recommend Chris Smith to anyone...He's awesome!

Ladybugg871

Mar 1, 2011

We were lucky enough to meet Mr. Preveler during our last visit to Palm Coast Ford. We have purchased 2 Vehicles through him and were extremely impressed with his proffesionalism and courtesy. It is rare these days for anyone, especially a car salesman to remember details and names, and It was a pleasure again, to deal with Sean. We have already recommended Palm Coast Ford to Family and Friends and look forward to our next purchase with Sean. Thank You Sean, for making our purchase so easy and fast!!!

jcolombodhg

Feb 26, 2011

Let me start off by saying that our experience working with Kerry, Sean, & Don far exceeded our previous experience that we recieved at Gary Yeoman.For over a decade, when we lived in Deltona, we bought over 8 vehicles from Deland Ford before their buyout. We used to get treated like old friends. Then we moved to the lower side of Palm Coast over 5 years ago and started buying from the Auto Mall and were quite dissapointed with the old high pressure sales and lies, lies, lies!!So to say the least we dislike going to car lots and getting the run around and high pressure sales between salesmen and management alike, that's why I looked online to find the exact vehicles we were looking for. I searched all dealers within a 30 mile radius and found that Palm Coast Ford had exactly what we wanted!! I filled out the few online questions and was surprised the very next morning I recieved a phone call from Kerry who was very polite, helpfull, and NO BS or games!! I told her what I was looking for, told her my current payments, and payoffs, and where I needed to be!Not only did she get to work looking, but she found 2 vehicles that met our parameters. She sent me an email with the window stickers to see if they would meet our needs. Then she told me her GM wanted to talk to me, that's when I thought the games would start!!! I was pleasantly surprised to find Don was very personable and helpful. He assured me that he would not waste my time and could put us in the vehilces we wanted and even lower my payments!! My wife and I went to the dealership after work and within 2 hours walked out with 2 brand new escapes!!!! Don gave us very fair trade-in allowances, all rebates and credits possible, and YES got our payments LOWER!!. Not only was everyone helpful, but we were really treated like old friends and taken care of, right down to even Sean helping explain everything about our new sync and navigation systems to helping transfer all our stuff from old trucks to new!!We also ordered bug shields from parts, through Kerry,and tomorrow morning she is getting them put on for us! You just don't find that level of service anymore. I will definetly buy all our future vehicles from them including for our soon to be 16 year old!!

luvmyescape

Feb 26, 2011

My husband and I were looking to trade-in our trucks for something smaller and more economical like Escapes. He went on line late one night just to see what inventory our local dealers had. He found the exact Escapes we wanted, V6 and XLT or Limited. We had previously gotten screwed by Gary Yeoman's finance manager and were reluctant to try another dealer. We were meet by a very helpful, honest, and friendly staff. From the minute we walked in they treated us like family! They gave us a great deal on not just 1 truck but 2 awesome Escapes. they even got our payments to go down without having to fork over thousands!! We will definetly go back to Palm Coast Ford for all our vehicles and even ordered new bug shields from the parts dept!! If you truly wanted to get a great deal and be treated with respect, go to Palm Coast Ford!!! PS see Kerry or Sean they are a great team :)LeslieFlagler

mkmk

Feb 24, 2011

What a great experience it was dealing with Palm Coast Ford in the purchase of a 2011 Ford! Mr. Kenny Tuter, in the Internet Sales Department, was terrific, so helpful and explained everything so clearly, as I decided on details. It was such a stress-free experience and such a smooth process of purchasing a vehicle. Mr. Paul Summa, in the finance department, was great as he clearly explained the terms and was so helpful. Kenny found the particular car I chose and had it transported to PC Ford, ready to go and filled with gas. Phone calls and contacts from Kenny and Paul were always prompt and friendly. This was such a pleasant and hassle-free place to purchase a car, and I thank Palm Coast Ford. K. Morgan Flagler County

kendr177

Feb 19, 2011

I walked into Palm Coast Ford expecting the car of my dreams. When I went into Palm Coast Ford I didn't expect to receive the most profound treatent that I had received. I am a recent college graduate, and my credit was not the best. I had a few repossessions from my college years that did not help my credit situation. I had great job, but my credit sucked. I talked with Paul who told me to come down and visit. When I arrvied at the car lot, I was very amazed at the service I received. The staff were very friendly and made me feel very comfortable about purchasing a vehicle.Palm Coast Ford is the best place to shop. Thank you guys so much for the excellent service. I walked away with the car of my dreams. Paul Summa, Jeff Moore, and Scott Anderson were able to help me get the vehicle I wanted.

robertdevore

Feb 19, 2011

Great location easy to get to close to home. I believe in buying local. Great staff very informed friendly. We were greated with smiles and handshakes made it easy to buy very fair price. We got our truck with all the add ons completed and delivered with in 24 hours. I will recommend Palm Coast Ford to my friends and family.

Fred Perretta

Feb 17, 2011

We have purchased three new vehicles from Palm Coast Ford, and when we decided to buya 2010 Ford Taurus, we naturally went there. Chris Smith was very helpful and knowledgeable, about the vehicle. We would definitely recommend Chris and Palm Coast Ford to anyone who is interested in buying a new or used car.Chris has been most helpful during, and after the sale, to make sure every-thing was completed successfully.

antorflor1936

Feb 14, 2011

The salesman Mr. Chris Smith was great....very patient and friendly.I will recommend him highly to my friends.When we went to the dealer, we were concern what Ford car model to buy and what price we car afford. After a couple of hours looking and negotiating we picked up Ford Edge 2010.Being retired, our income fixed and everything going up, but we needed a car, so we bought it. I hope me and my wife made the right decision.

gary lefler

Feb 14, 2011

excellent experience from strat to finish. the dealership provided more than enough information about the car i was interested in. allowed me to test drive the car multiple times. the overall process was customer friendly even thru negociation. pick experience was excellent everything about the car was clearly explained.

tprincejr

Feb 12, 2011

I found a 2008 Mustang GT through Kelly Blue Book and sent the form in for more information. The staff responded in a timely manner and was very helpful in putting a deal together. The support you receive after purchase is great! I am looking forward to doing business with them in the future. The over all experience was good.

tdragon0821

Feb 11, 2011

The Customer Service was good but when I arrived the vehicle I had called about was not on site so I had to wait about half an hour. The dealership got me a better interest rate than my bank did. The staff was very friendly and helpful. The price on the 2006 was comparable to an 2003 model of the same vehicle at a closer dealership.

keitho7866

Feb 10, 2011

This is the 2nd car I have purchased at palm coast ford. I did my homework & scouted other dealerships prior to buying my Flex.I was immediatley greeted by the salesman Jeff. I generally cringe when I get out of my car to look around the lot, this however was different. Jeff made us feel right at home, answered all our questions & had us out the door in 90 minutes start to finish.This was atruly pleasant experience with a knowledgeable salesman who knew how important our time was.A big thank you to Palm coast ford.You have earned our trust & we will be back

Sharon Durbin

Feb 10, 2011

I went to look at a 2010 used Explorer Eddie Bauer edition. My son in law had been communicating with Kenny via phone and email. I had seen the car on the web. I ws an owner of a 2002 Explorer so knew what I wanted. I showed up with my son in law and three young grandkids and the sales people were very friendly and patient with the grandkids. They answered all my questions and were very knowledgeable. Sean helped me set up the Sync system and I was told to call him at any time with any questions. In fact, I did call today to see about the keyless entry code. There was not one in the glove compartment and he was searching all afternoon to try to find it in the system by the VIN number but I don't think he had any luck so I may have to drive back down there to have them pull the information from the computer.

John F. Sedlesky, Jr.

Feb 9, 2011

I found my salesman, Jeff Moore very knowledgable, helpful and he made me feel like he was sincerely interested in me. I had gone to other Ford dealerships before I brought at this place, but they worked with me and we arrived at a mutually beneficial deal. My wife is considering purchesing a new car and I have strongly reccomended this dealership to her!

jencrocks

Feb 8, 2011

It was POURING when we went to go check out the van we wanted to look at and possibly buy. Sean had it already pulled up for us and ready to go so there was no waiting around or getting soaked while we searched the lot for it. Went on a test drive, knew I wanted it, and had all the papers signed, paid, signed sealed delivered all in about an hour and a half I'd estimate (It would have been quicker than that, but his computer was not cooperative =) ). They even filled the tank for us which was a huge plus. All of the guys we dealt with were great! I believe a man named Paul did the business part of it all (the regular guy was out for some reason) and he was great, too. There was another man that I did not catch the name of that took care of some things, too. The entire atmosphere was so different from any other car dealership we've ever been to. We will recommend and return. For sure. Thanks!George and Jennifer Croteau, Ormond Beach, FL

Clyle415

Feb 7, 2011

We found the vechile that we were intestered in through Palm Coast Fords website. Sean called us to set up a test drive. We test drove the vechile and loved it. Everyone at the dealership was very friendly and helpful. This was the easiest car buying experience we have ever had. I would recommend this dealership to anyone I know.

jayess

Feb 2, 2011

I enjoyed working with the complete staff at this dealership. The sales professional (Jeff Moore) was attentive and endeavored to answer all of my concerns. The sales management staff were friendly and also made me feel confortable during the sales process.

chris larsen

Jan 31, 2011

I just wanted to say that Sean, in the internet sales office, was the best salesperson I have ever dealt with. Sean was very informative, friendly & courteous. I would gladly refer any of my friends or family to his site. Thank you Sean.Sincerely,Chris Larsen

Dave Lyke

Jan 28, 2011

We were staying at the Hammock Beach Resort and last Monday night, January 24, as I approached the entrance I hit the curb on the left side of my car damaging both tires. Next day called AAA and suggested the nearest Ford Dealer which fortunately was Palm Coast. Called Service and I spoke with Joe Ammirati. I told him that AAA would be bringing my car, which was Fusion rental, with tire damage. He called me shortly after the car was delivered and informed me that both tires needed replaced. After we discussed the matter he suggested that it probably would need alignment and I agreed.The repair work was finished by Noon and he called me. All this to say that it was a stressful situation. I had a rental car, I had to return it the next day and leave for Detroit. Joe was very helpful and I am grateful for his professional manner by helping me solve an emotional situation. My Daughter owns a unit at the Resort and I will recommend Palm Coast Ford for any automobile service she may need. Thanks Joe for a job well done!Dave Lyke

rambo5

Jan 25, 2011

i bought a new f-150-2011 pick up truck form palm coast ford. they were first a class dealer. no high pressure sales talk.i have bought many new trucks over the last 30 years, palm coast ford was the best one of all. chriss smith explained all the controls to us before we drove off and even called the house after the sale to see if we had any questions.

royandel2

Jan 22, 2011

Speed accuracy professional carring are some of the things I have liked in my dealings both service and car sales. Mr Moore went out of his way to explain all aspects of purchasing our car. He also was instrumental in some services I was asking about. He suggested times to get further service help. Iwould recommend this dealership to all I know.

michelecarl

Jan 20, 2011

My husband and I were looking online, comparing different dealerships, for a new car. I left a message with the internet sales, with Palm Coast Ford. We were informed when we were ready, to come in and talk to Sean and/or Kenny. I called Sean, on 1/19/2011 and made an appointment. My husband and I went to Palm Coast Ford, with my mother-in-law, that afternoon. Sean was very friendly, informative, answered all our questions, and was never pushy or trying to sell us something we didn't want. We felt very comfortable and relaxed. We bought a 2011 Ford Focus and we are very happy with it. You need more people like Sean. We also liked the incentives and warranties that came with our car. Sean defintely kept our budget and what we wanted in mind and on paper. He absolutely treated my mother-in-law very well. Fantastic work to Sean and the Palm Coast Ford team. We will definitely shop there again.

gailstpierre

Jan 19, 2011

Chris has been our salesperson for several years. He is very knowledgible about his product and the available stock and always picks out the car that exactly suits our needs. He is conscientious about our budget and ensures that we get the best value for our money. He is friendly, courteous and sincere. He handles our trade-ins as well in a fair manner. We would go nowhere else.

rbrown15

Jan 18, 2011

We purchased a used Ford Explorer today. Our salesperson, Sean Peveler, was very courteous and knowledgeable and helped us with our purchase in every way. He has a partner who works in the same room with him who was also informative about our purchase. Sean did not pressure us at all and was willing to work with us about the price. We needed a radiator flush, detailing of the car, and making an extra key. Sean was on top of this and concerned with how long we had to wait. He made a point to check on us periodically to see if we were ok. My wife and I would highly recommend this dealership, and we will because we have a couple of friends who are coming back to the states from Hawaii and are looking for a car.

dbtrex9332

Jan 13, 2011

I was very pleased with my purchase experience with Palm Coast Ford. Our Sales Representative, Chris Smith, assisted us with just the right amount involvement and information. He was also very patient with my wife and I as we tested several different models, both new and used, over a several week period. Paul Summa,the Sales Manager, was very curtious and helpful as we negotiated the final deal for the purchase of a new Ford Fusion. I would and have already receommend this dealership and Chris Smith to our friends.

Handy

Jan 8, 2011

I Just bought a 2010 Malin from Palm Coast Ford. I was very happy with my salesmen Charles,who took his time to answer all my question. I found him to be very informed. Paul the used salesmanager was great to work out the final deal with. All my car needs will be done at Palm Coast Ford.

wouzz

Jan 6, 2011

AFTER READING THE GOOD REVIEWS ABOUT THE FUSION IN A NATIONAL CONSUMER'S MAGAZINE, I GOT ON LINE WITH THE PALM COAST FORD DEALERSHIP. I WANTED TO SHOP LOCALLY. THERE I WAS INTRODUCED TO SEAN, THE INTERNET DIRECTOR AND A TELEPHONE NUMBER TO CALL. IT WAS ANSWERED BY A VERY FRIENDLY AYN, WHO IN TURN, HELPED ME SET UP A APPOINTMENT WITH KENNY TUTER. MEETING THE THREE IN THE INTERNET DEPARTMENT WAS VERY ASSURING. MY MAIN DEALING, HOWEVER, WAS WITH KENNY . HE IS A REAL PLUS TO THE ORGANIZATION. SUPERB IN EVERY WAY. VERY KNOWLEDGEABLE AND ANSWERED MY EVERY QUESTION IN GREAT DETAIL. ALONG THE WAY I HAD DEALINGS WITH PAUL, DON THE GENERAL MANAGER AND OF COURSE SCOTT, THE FINANCE DIRECTOR, THE GUY YOU GIVE YOUR MONEY TO. IF YOUR LOOKING FOR A VERY PLEASANT BUYING EXPERIENCE, PALM COAST IS THE WAY TO GO.SINCERELY, KARL AND NAOMI

kathyscott

Jan 4, 2011

Jeff Moore and Don, the manager were amazing! The Only Dealership to go to in Flagler or Volusia County. So helpful and personal. Love the Free oilchanges and loved working with these guys who will work with YOU! Thanks guys, looking forward to buying my next vehicle with them again!Scott and Kathy Smith

ktorsell

Jan 2, 2011

They bent over backwards to get us our deal. I'm still in shock, the Sales Mgr. and GM were fantastic and genuinely happy for us. This is our second used vehicle from this store. The team from 2007 compared to 2010 is day/night, kudos to the new management!

pete135

Jan 1, 2011

very informative knew the product well,answered all my questions had me in and out in reasonable amount of time.would return again and will recommend this dealership to family and friends.they are a local dealership and i like to keep my business in my hometown,i want to know that local merchants stand behind there products and services

cokeforone

Dec 19, 2010

super great service,jeff was very good at explaining the ins and outs of the car,jeff show us other cars,but i fell in love with the ford focus,and jeff didnt push me into any other cars,paul suma was really great with the loan,before i knew it,i was out the door going home with my new car,thanks guys you are super

Carl Schmidt

Dec 17, 2010

Being in the sales business, I liked Jeff's low pressure style. He knew the Ford F-150 inside out and answered questions accurately. The professional approach works well with me and being straight forward is a plus. Good buying experience. Also good touch was being introduced to GM and sales manager.

pldennison

Dec 17, 2010

I called Sean about a used Edge I saw in his internet ad. He invited me to come in and look at it. After a test drive, we quickly agreed to a deal. This is my second vehicle from Palm Coast Ford and Sean was involved in both transactions. He acts like he has a genuine interest in getting you what you want. In fact, when I come in for my free lifetime oil changes, I usually look him up just to say "hi" and see what he thinks I may "want" that day. Kidding aside, he is great to work with and a credit to the entire Palm Coast Ford organization.

HD21345RK

Dec 15, 2010

I PURCHASED .FORD FLEX AND A TAURUS IN THE LAST THREE DAYS FROM SEAN AND KENNY ,THEY ARE IN THE INTERNET SALES DEPT. THEY WERE THE BEST AND THE NICES SALEMEN THAT I EVER PURCHASED A CAR FROM AND THE DEALERSHIP IS EXCELLENT ALL PROFESSIONALS AND VERY FRIENDLY AND THE SERVICE DEPT IS THE BEST ,I HAD ALL NMY OTHER CARS SERVICE THERE LAST YEAR AND THEY ARE HONEST AND THE WORK IS DONE ON TIME. AND THEY DO ONLY WHAT YOU ASK THEM TO DO .THE NEW CARS ARE GREAT AND I HIGHLY RECOMMEND PALM COAST FORD FOR ALL YOUR CAR NEEDS. ITHEY MAKE YOU FEEL LIKE FAMILY. THANK YOU PALM COAST FORD

cjk1954

Dec 14, 2010

We recently made our third purchase from this dealership and worked with Sean all three times. He is enthusiastic and personable without being pushy. He answered all questions we had or was quick to point us to other individuals if he was unable to answer. Everyone at this dealership was pleasant and helpful; we feel very comfortable walking in and asking any question! We will definitely purchase from this dealership again in the future!

GREV

Dec 12, 2010

The recent purchase of our 2011 edge was truly a great experince at palm coast ford.our sales rep's Ayn bishop and Sean Peveler made us feel right at home, their professionalism is an asset to this dealership. Sean was very knowledgeable and patient in showing my wife all of the great features of her new edge. Ayn worked very hard to get us the right edge at the right price. Scott completed the transaction and all paperwork and had us on our way in no time at all. THANKS ALL YOU TO DON.

tmadden

Dec 9, 2010

Sean Peveler is amazing! There is no bullshit. He never gave up on helping me to get my very first car! Him, along with the dealership, did everything they possibly could for me! They go above and beyond. I would definitely recommend this dealership and Sean!

u00htf1

Dec 5, 2010

I have rated this dealer a 5 overall because compared to the other dealers we had visited, Palm Coast Ford was a pleasure! Jeff Moore was the best salesperson we've worked with when buying a car. We were pleasantly surprised to see that Jeff was so knowledgeable about our new Expedition. He took the time to explain all the features we had on the vehicle. We also received a free BBQ lunch while waiting. Overall it was a great experience.

elenalmt

Dec 1, 2010

It was a pleasure dealing with everyone at the dealership, from the salesperson, to the sales manager, to the general manager and the financial consultant; and all the employees in between. They were very welcoming and professional. I left feeling completely satisfied with the deal we made and comfortable knowing that I can return at any time for any reason. They were also very kind to a local charity that I deal with and that will not be forgotten. I would gladly recommend this dealer to all.

Bert Ganzon

Nov 30, 2010

My wife and I was looking for a small used SUV with good gas mileage and visited some dealers in Daytona and St. Augustine. We were so disappointed and got turned off 'cause of the attitude off 'cause 'cause the salesperson did not explain well about the savings and benefits we could enjoy when we buy a certain specific model that we liked.So we continued searching and we found Ford dealer. we were met by Jeff Moore and showed us the used Kia Soul. He explained to us in detail and we developed trust & confidence in him and without hesitation we decided to buy. i WILL RECOMMEND TO MY FRIENDS TO LOOK FOR Jeff whenever they will buy a car. We appreciate the service.Bert & Annabelle Ganzon

seymourgk

Nov 30, 2010

very satisfactory visit resulting in purchase of a new Ford Focus. Salesman met us in lot on Sunday November 28. We were looking without seriously considering purchase at that time. Cris was not pushy and answered all of our questions. We saw a car that met our needs and he was able to provide a fairly decent price without excessive arguments. We drove home with our new vehicle

MTDelmonico

Nov 28, 2010

Sean was very personable and even offered to bring my car in to have the windows tinted and my paint treatment installed so I wouldn't be without a car. Great service! I was very happy with the way the transaction was handles and would definitely return for a future purchase.

Annettecarlton

Nov 26, 2010

I usually find buying a new car to be a very stressful and frustrating experience. That was not so in this case. Sean and everyone else we had contact with were very professional and friendly, and made sure we got a deal we could live with. I look forward to future dealings with them and would definately recommend this dealership to anyone.

Ruslin

Nov 20, 2010

I am a returning customer and the reason is the great service and friendliness of all the employees I met during my visits. Jeff knew my limits and was able to immediately put me into a car without alot of sales talk and promises they won't keep. That is why I returned to this dealership. They are truthful and work with the customer to meet their needs not try to sell them something they can not afford. Great place to shop and get what you need.

tomjudy

Nov 19, 2010

Jeff Moore made it as painless as possible in buying a new car. Cars are not my favorite item to shop for, as 99% of the time when buying a new car, I've always felt like I was "sold a bill of goods". Not this time. Jeff made it bearable. Everyone at the dealership were very professional and a pleasure to work with.Tom and Judy K

warren friedman

Nov 5, 2010

Jeff Moore was great.Very professional.New exactly what I wanted and knew everything there is to know about the operation of the car that I purchased.Before I purchased this new car I had my Mountaineer service at Palm Coast Ford and again the service was excellent.I would recommend this dealership to anybody.

IrinaG

Nov 2, 2010

I have given this rating because I had great Service at this Car Dealer place.. I really hate car dealers But this one I intend on coming back and inviting family and friends. I had a great experience and will recommend it! The people were really friendly and helped me out a lot.

tjkuehnjr

Oct 28, 2010

My wife and I took our 2008 Edge in for the 30K service. When we were picking it up afterward, we got into a conversation with salesman Jeff Moore about any 'leftover' 2010 Edge's and the new 2011's. We loved our 2008 and I'd been mulling over extended warrantee's, new tires etc. After some discussion and looking at vehicles on the lot, Jeff asked us in to discuss what it might take to trade our 2008 for a 'newer' one. Because of the new MyFord Touch and the BRIS system on the 2011's, we looked at sticker prices and I had them appraise my 2008. When I told Jeff I was serious about buying that day if the price for trading was right, he got Paul (sorry, I've forgotten Paul's last name) involved and they worked the numbers a few times and made me happy with the cost of a trade. We bought a new 2011 Edge Limited. Jeff was knowledgeable, polite, patient and never 'pushy', which would have driven me out of the showroom. Paul was a delight; a funny, engaging gentleman who also was serious about making a deal. Everyone we came in contact with at Palm Coast was pleasant and made us feel very comfortable. This is the second Edge we've purchased there and have already recommended friends to try them. Everyone who has seen the new car loves it, and so do we!!

dakota

Oct 27, 2010

Sales person was courteous, responsive and knowledgable. I had the feeling that I was being served by a team that was responsive , but not pushy. I was completely comfortable during the whole transaction. It is likely I would return to this dealer again.

ncmiller

Oct 26, 2010

Working with Chris was such a relief for me. For weeks I had been getting phone calls and e-mails from pushy salesmen; I was about to hire somebody to go buy a car for me. When I visited Palm Coast Ford, Chris and I took one of the new Escapes for a ride. I told him I was still looking around, and he actually let me walk away. He didn't call me 15 times a day thereafter nor fill my inbox repetitively. So, of course I came back the very next weekend. I finally settled on a certified 2010 Escape with a great price and excellent warranties. Chris was so patient with me, and he took the time to speak to my parents on the phone to answer all the questions that they had. The staff was so friendly and outgoing- they even kept me updated on my NFL teams throughout the day! I'm looking forward to my lifetime oil changes so I get to spend time with the staff again :)

lewisb

Oct 23, 2010

My experience at Palm Coast Ford was excellent. From the moment I stepped out of my car, the friendly sales staff could care of my every need and question. I test drove three different trucks with no pressure. They were very fair with me on my trade in and worked with me extensively to get my payment where it needed to be while also getting me in the truck I loved. I've since returned to get floor mats as well as to have a bug shield installed and the customer service has been impeccable. I plan to return to the dealership in the future for window tint and a bed liner as a result of the friendly atmosphere and outstanding service.

wm c kelly

Oct 9, 2010

just took delivery of a 2011 Mustang G.T. conv. My sales rep. was Jeff Moore. Good fellow to deal with. Highly recommend him. This was the third vehicle I purchased from Palm Coast Ford since moving here in 2005 have always been satisfied. Thanks to Jeff and his managers.Also I have always been happy with the service dept.

arnie7

Oct 8, 2010

It was the best experience I've had looking at cars in many years. Everybody was friendly and made us feel comfortable. There was none of that 'hard sell' approach that has turned me off at other dealers. The salesman (Jeff Moore) was easy-going and answered our many questions patiently and clearly. He spent a lot of time making sure we understood all the features of the car and how to use them.

Kenneth2717

Oct 1, 2010

Excellent to do business with very friendly and and excellent price on new vehicle. Everything that was promised to me during he sale was fulfilled. They give you lifetime oil changes and will wash your car for no charge. I will definitely do business with them again.Ken

dkaiser1945

Sep 27, 2010

Sean actually works the internet sales but helped us on a prior visit, so we requested him when we went the second time. Very knowledgeable; answered all our questions; and, very important to us, absolutely no pressure. He sat back and let us make our own decision after looking at various cars and options.

Ladyshark45

Sep 20, 2010

When i walked up I knew what I already wanted, Chris asked me why I told him I have always been a Mustang girl. showed me 4 mustangs 2 converables to hard tops, I love convetrables but my husband does not. But I feel for the Gold hard top it reminded me of the 1978 me and my Dad rebuilt together when I was a Teenager. S o that is the one I bought.

jkelly2942

Sep 18, 2010

Everyone we worked with was very friendly and we feel we got a good deal on our vehicle. The fact that we live in South Daytona makes it nice that they have a partnership for service with Daytona Toyota, which is much closer to our house. We are looking forward to the lifetime oil changes...

jkramer

Sep 15, 2010

I traded in two cars on a new 2010 Fusion. Because of eye problems, I seldom drive any more and my wife is the principle driver in our house. Thus, we really do not need two cars anymore, although it was nice to have one car to back up the other. One of the tradeins, a 1998 Taurus, suddenly needed approximately $1000 work on its air conditioning system, and I was unwilling to put that much money into such an old car. The other car, a 2006 Fusion, worked fine, but it seemed as if a two-car tradein might be financially advantageous. I thought the deal we received at Palm Coast Ford was good (so long as I was able to pay cash and not finance) and the people at the dealership were certainly friendly and helpful.

Richard Smalley

Sep 15, 2010

The entire Staff was excellent from management to service. We highly recommend Palm Coast Ford to anyone. The facility is modern, clean and beautiful. The inventory is clean and all models are present in a good quanity. We purchased a 2010 Ford Escape from Chis. It was deliverd with no dings, clean and no water streaks on the finish. They prepared the car quickly while we waited. It was detailed excellent.

roofbrite1

Sep 13, 2010

We contacted the dealer through their web site and have been contacted almost immediately. They had the truck, we needed for our business and we negotiated a deal within 24 hours. Everybody was very friendly and professional. We don't see a problem to buy the next vehicle at Palm Coast Ford again.

rsp21224

Sep 11, 2010

Best experience I have ever had in a car dealership. Great pricing, friendly service, prompt with paperwork and very eager to please. Everything went smoothly and left there feeling very happy about the dealership, the employees and most of all the car.

thedentist2

Sep 8, 2010

I would like to recommend Jeff Moore at Palm Coast Ford to anyone looking for a great salesman. He took his time not only finding the truck I need, but did it at the price range I could afford. He helped not only me, but my wife and daughter understand all the new gadgets in the truck. I have been wanting a King Ranch Truck for a while, and with Jeff's help he made it possible. Thank you.

Escape2010

Sep 3, 2010

For many years we drove another type of vehicle, but decided to purchase a smaller SUV. The sales person was excellent and spent time listening to our needs. If we asked a question and was not sure of the answer within minutes our queries were answered. Thank you Chris, we only hope that the service department is as excellent as the sales department. Only time will tell.

bruced

Aug 28, 2010

We went in to trade in an Expedition for a smaller vehicle that could be towed behind our RV. We settled on a Focus and were on our way out when we stopped to look at a new F-150. We had so much fun trading for the Focus we decided to trade two more vehicles in for the F-150.We picked Palm Coast Ford because we have been taking our vehicles to their service for the past year and have been very satisified.Pete and all the rest of the guys made our experience fun and easy.

Ronald Gibson

Aug 28, 2010

It was the best time I ever had buying a new car. Jeff felt like a friend and made it a great experience..The car is very nice, much better than I thought it would be. I have been a Ford man all my life,just like my dad was. Thanks for a great product. Ron Gibson

tterryhoward

Aug 21, 2010

I was greated immeadeatly by Chris , heck I was still in my car with Carol,Paul came out to shake hands and say hello .We talked about the various packages that the Ranger offers , It took a bit of back and forth reguarding the finel price of the Ranger , still the deal was made . I am pleased with the truck, I took it to Bingo at the VFW post on thursday and showed some friends , they liked it as well..Still I cant shake the feeling that another 100 dollars cld hv been shaved off the price , but - ' alls well that ends well ...I will look forward to my 100 dollar referal chk arrving in the near future...

chrischambery

Aug 15, 2010

My girlfriend and I were in the market for a new/used car for her. She was currently driving a very used vehicle and was in need of something more reliable for commuting back and forth to a new job 30miles from home. We had been to alot of other dealerships in the area for weeks prior trying to make a sensible deal work. With no luck whatsoever from any of the previous 5 we visited Ayn Bishop from the internet department contacted us from Palm Coast Ford stating she had a car that would work. Hesitent to go down there based on some of the treatment I had personally recieved before from that dealer I figured it was worth a shot. We were greeted promptly and profesionally by several salesman there, and we began the car shopping process with Sean Peveler. We explained to Sean and Ayn what we wanted concerning payment, type of car, and finance terms. I mentioned that I myself was also in the markwt for a car but so far noone had been able to meet my needs or standards. Both Ayn and Sean were very attenative to our needs and concernes and showed us car upon car and truck upon truck untill we could find something that made the deal. By the end of that Friday evening we walked out of that dealership with buying her a beautiful used car with low miles and low payments, excactly what we were in the market for. And Sean was even able to get myself into a pristine used truck with lower payments then what I was currently paying and even lower miles! The red carpet treatment we recieved from this dealership made me forget about the past experience I had 5 years ago. In fact the very next day her father purchased a car from them, and my father and her sister are currently working out deals themselves for a new car. Hands down Sean has earned my business back and I would recommend anyone regardless of what you have been told from any other dealer give this dealer a chance. I have been in retail/management for over 10 years and was very impressed with the way everyone from the GM to mechanic handles their customers. The other dealers in town should be worried, because by far Palm Coast Ford put there sales ans service to shame! Great job to all involved in making this 2 car deal work and you have earned my business back for good. Thanks again!

hjedsall

Jul 23, 2010

We found our car on eBay. Sean answered our questions fully over the phone and greeted us warmly when we arrrived at the dealarship. The dealership was clean and comfortable, very modern, and welcoming. We were treated with respect and friendliness by everyone with whom we came in contact. Our car was exactly as represented online, if not better. We received a fair price for our trade-in. The business manager was friendly and efficient. Minor service that we requested was performed immediately. We left with a very good feeling and will surely return, and will recommend Palm Coast Ford in the future.

henninger

Jul 22, 2010

Jeff was extremely helpful and very professional in working with us to find the right vehicle. He was not pushing anything, but provided us with several good options. Also, he has followed up with us by telephone and has helped me with several features of the car. I would buy from him again and suggest him to my friends.Thank you.

henninger

Jul 19, 2010

Jeff was very professional and was really interested in helping us choose the right vehicle. While he wasn't about to accept a "we will think about it" attitude, he was not pushing us. The followup service also has been outstanding. My wife and I felt good about our purchase. Many thanks. This represenative is first class.Jim Rosevear

robert aquaro

Jul 11, 2010

The salesman Jeff was very helpful not pushy, showed me vehicles I saw on line and found a nice clean F-150, no pressure just casual conversation. I was in the car sales business & was very successful by being frank & up front with my ups. Since the last time I was in the Ford dealership I think they have come a long way with there sales personnel. KUDOS... THANK YOU VERY MUCHBOB AQUAROPALM COAST

Beesandsoxfan

Jul 10, 2010

When in to have my oil changed with my wife's vehicle and walk out of there being the new owner of a 2008 Mustang Coupe GT. Ha.Ha. While waiting for my wife's car to be done, I spoke with Jeff Moore about the possibility of owning a car that looked nice to me and and 1/2 hour later, I'm signing papers. Nice. Couldn't be happier about the car, the experience, just the everything in general. Thank you Palm Coast Ford, thank you Jeff Moore. A +++++

cws8af

Jul 10, 2010

I had done some research on the internet and Sean Perveler and Ayn Bishop responded by e-mail to my inquiries. When we went to the dealership, Sean and Ayn went out of their way to be friendly, helpful and to insure we were satisfied with the complete deal we were making. Because it was a Hybrid vehicle, Sean and Ayn took extra time to explain and point out many of the unique and different features of the vehicle. This is a first for any dealer we have ever dealt with. The rest of the staff we came in contact with were all very friendly and willing to help.Charles W. Stover and Elaine C. Stover

havenska

Jul 9, 2010

Chris was great! We had our 2 1/2 year old grandson with us and he helped us keep him occupied. It was not an all day experience! Fact is, any time we go to purchase a car, it actually takes all day. With Chris--it was a matter of a few hours. Scott really worked hard to get us a good rate for our loan. It was a pleasant experience and I would come back.

rodgerbra

Jul 9, 2010

This was one of the most pleasant experiences we have had buying a car. We were not 'jumped on' when we came into the dealership. We said we were just looking around and that is what were able to do. When we found a car we were interested in looking at, we got all our questions answered. You gave us a fair price for our trade-in and didn't play any games. And we appreciated all that.

eloper

Jul 4, 2010

My wife and I were shopping for a new car for only 2 days when we visited the Palm Coast Ford Dealership and were greeted by Jeff Moore. We found Jeff to be very knowledgeable, respectful and courteous. Jeff listened to our likes and dislikes as we looked at several cars and then directed us to the car that impressed both of us. Jeff explained every detail of the car and how to access features that were new to us. We took it for a test drive and upon arriving back to the dealership, Jeff and Paul, the Sales Manager, worked out the best deal possible for the Fusion and our trade-in car. The staff we met, Jeff, Paul and Scott were extremely professional and extremely efficient. To our delight, with the efficient manner which everyone worked, the new car was detailed, all paperwork prepared and ready to go within a couple of hours. I even was able to have a couple of delicious hot dogs that the dealership provided! Jeff made sure to go over again all the car details with us and told us he was just a call away if we needed to ask him anything. We were able to go home with our new Ford Fusion with a full tank of gas. This was our very first car buying experience here in Florida and a very pleasant one. We have already felt referred this dealership and our salesman, Jeff Moore to others and will continue to do so.

Velrose Afflick

Jul 2, 2010

Mr. Chris Smith, is a perfessional sale person.He was very frindly to my husband and I. We have being doing business with ford for a long time, and He (Mr. Smith) was always our sale person. I have recomended him to a lot of folks. He is truely a gentleman.

btreue

Jun 30, 2010

My husband and I stopped in last Wednesday to look at a new Ford Edge. I test drove one and was very impressed with the car and the salesman (Jeff Moore) I saw a H3 while I was there and fell in love with it. Jeff told me that he would call me when it went up for sale. He called on Saturday. My sister and I were going shopping on the following Tuesday and I decided to stop in to see the Hummer. I drove it to Daytona and was hooked. Jeff impressed me with his honesty and integrity, which made my whole experience very pleasurable. I would recommend this dealership to anyone and especially my salesman Jeff Moore.

rah26

Jun 28, 2010

We have delt with the dealer for service and have been in the market for a new car for us. A neighbor told us about the sale today and we went up to look with no intention to buy. Neadless to say we were more than pleased with the price andhelp of the slaes man and staff. We will be looking foward to dealing with the dealership in the furture.The people and service has always been very good over the period we have delt with the dealerand service department.

HD21345RK

Jun 21, 2010

ALL I CAN SAY IS IT WAS A GREAT EXPERIENCE FROM TO TIME I WALKED IN THE FRONT DOOR ,TO THE TIME I DROVE OUT WITH MY NEW FORD, SEAN WAS PROFESSIONAL AND YET VERY FRIENDLY AND NEW ALL THE ANSWERS TO ALL MY QUESTIONS .OVERALL A GREAT EXPERIENCE AND A PLEASURE TO BUY A FORD AT PALM COAST FORD. AND THEY HAVE A GREAT SERVICE DEPT.

buckj

Jun 19, 2010

Chris was an excellent salesman. He answered all of our questions and was very helpful. He was available when we called or stopped by. I would recommend him to friends and family members in the future. He was attentive, trustworthy, and seemed to really care about the customer.

mark9383

Jun 18, 2010

My family and I have been coming back and forth since April looking for a car. We have been trying to decide if we wanted a new or used car. It had to be a car that was exceptable for both myself and my daughters. Chris worked with us each and every time we arrived. He not only showed us a car that we liked but was also able to make the payments agreeable. He is great and we will come back.

alexandrasayers

Jun 8, 2010

Friendly staff and a good service department. They are eager to make a sale and will try to fit your budget. Chris Smith is a very appealing young man with a good customer approach and sales technique.I do wish the details of financing had been explained immediately. The rebate could only be used if the car was financed with interest, otherwise no rebate if the customer chooses the 0% financing. So in fact there is a catch in the rebate offer.

Chester01

Jun 8, 2010

When I went into Palm Coast Ford I had already found a Vehicle to fit my needs at another dealership in Jacksonville. I went in shopping with my father to give him an idea of what I was buying. Turned out - Palm Coast Ford had a better deal for me. They worked through all my concerns with me and satisfied them 100%. With Palm Coast being a big retirement community the F-150 I bought had low miles on it - which is something most people look for when buying a used vehicle. I will definitely deal with them again in the future. If you live in Jacksonville or Daytona - it is definitely worth the drive. I am very satisfied and I love my truck. Thanks Jeff and Paul for making my experience with your dealership a pleasant one. -----Beth

bigtuna

Jun 6, 2010

Peter was very easy to work with and we worked a deal that I was happy with in both my trade and purchase. I will recommend Peter to anyone who asks about a dealer that's fair and honest. I will be bringing my vehicle in for service at Palm Coast Ford when ever necessary and for routine maintenance.

DandyRandi

May 30, 2010

Jeff was a delight to work with. He was helpful in answering any questions and help the process move along quickly.Scott had all the financing paperwork ready to be signed and got us out of there in a timely manner. We would recommend this dealership to anyone looking to purchase a new or used vechicle. Thank you for all you help and we look forward to dealing with you when it it is time for our next purchase.

Danicaria

May 30, 2010

This was absolutely, beyond a shadow of a doubt, the best car buying experience I have ever had! I went in to Palm Coast Ford with high expectations for a wonderful vehicle with not much money to work with and Chris Smith made it happen ! Chris is extremely knowledgeable and took the time to show me my options. He made sure I was comfortable and confident with my ultimate decision. I was there for quite a while trying to work something out and not once did I ever feel even the slightest bit pressured in any way. Chris was incredibly patient with me and really listened to what I wanted,what I needed,and what I could actually afford to do.I know Chris cared and wanted to ensure that I made the right choice for ME,not for him or Palm Coast Ford or anyone....just me.The GM Don was wonderful as well and made it possible to drive away in my "New-to-me" used Ford Taurus. Every associate I encountered during my experience was friendly and helpful.I have all the faith and confidence that all of my future dealings with Chris and Palm Coast Ford will be equally as exceptional as today! I will most definitely recommend Chris Smith and Palm Coast Ford to anyone and everyone I know looking for a new vehicle. Thank you so much Chris,you are amazing! Thank you Palm Coast Ford!

ecurtis59

May 29, 2010

This review is based on our puchase on a pre-owned vehicle. We've received excellent customer services in sales and financing. Jeff Moore in Sales worked very hard to find us the right vehicle, mileage, year and price that fitted within our budget and accommodated our family needs. He was very professional, friendly, and courteous, and answered all our questions we've asked of him. He took the time to explain all the details and added features in each vehicle we requested to look at. He also showed us around the service area and the great things they do for their customers. The financing department, along with Jeff's collaborating efforts, was able to work with us by offering us several options in order to reach an affordable and agreeable monthly payment that worked in our favor. Overall, Palm Coast Ford and its employees are very professionalbly amiable and courteous, and diligent in meeting their customers' needs. We highly recommend them to anyone who's looking to purchase a vehicle.

john emrick

May 29, 2010

My salesman Jeff Moore had all the answers for all my question. He made the delivery as easy and pleasant as possible. The sales manager Paul Suuma was a great help in his assistants in making sure that I got the deal I was looking for. I just feel I got the best deal possible.

jeannie386

May 28, 2010

Everything was the best ever. I felt no pressure and enjoyed the experience. Sean was extremely helpful, the staff continued to speak to us even when they saw we were with another salesperson and when we went back to pay for the car, even though we didn't finance it there, they were extremely friendly.

tgrada

May 18, 2010

I am absolutely thrilled with my experience here at Palm Coast Ford. The service was exceptional. From the moment I entered the dealership I felt completely comfortable and well taken care of. The customer service was beyond anything I expected. I have to specifically mention Jeffrey Moore, who was extremely helpful and knowledgeable. He guided me through the entire process, his knowledge and experience pivotal in my decision to purchase the car. I can't recommend this dealership, or Mr Moore, enough. Thanks for a great experience!!

Irene Evans

May 16, 2010

Jeff was very friendly and extremely helpful all 3 times we went to the dealership to look for the car we wanted. He was very knowlegeable about all the features on the car we choose which is the 2010 Ford Edge.All paperwork went very well and Jeff had the car cleaned so we could take it home the same day while the finance paperwork was being completed. We would recommend Jeff and the Palm Coast Dealership to our friends and family.

Dan Havill

May 12, 2010

I knew the type of car I wanted when I went to Palm Coast, Ford as I had been looking on line. Richard was extremely helpful when I approached him with my request. He acknowleged my desries, helped me pinpoint some of the specfics I had not considered, and listened very intently to the entirety of my request. He located a vehicle that met all of my demands in a friendly, competent and unassuming manner. He made what could have been a painful process a light and pleasant experience. he was very knowledgeable of every feature this car offered and explained tem concisely. If it had not been for Richard, I don't know if I would be in a new car yet!!!

mcsubes

May 5, 2010

My husband and I chose Ford in support of their fiscal responsibility along with producing a high quality American automobile. My grandparents were loyal Ford owners and I'm proud to now be one too. Our purchasing experience was straight forward without hype or hyperbole. I love driving my new Ford Fusion Hybrid!

Big C

May 3, 2010

Pete worked real hard to get the payment and price that I could afford. I still got a better deal than I could have at another dealer. He Took the time to interduce us to the Service Manger,Sales Manger and Business Manger. He Made sure that my wife and I understood the whole process. We Bought a new Ford.

Aileenw

May 1, 2010

Loved it. Very happy experience got what I came in for and the deal went smoothly, no fuss, no muss. They got my business from here on out. My husband had such a wonder experience with me that he has decided to take all his future business to Palm Coast FordAileen Wierschke

joelpedaline

May 1, 2010

Sean and Chris worked with the GM in order that I could get the vehicle that I was interested in at the price that I was willing to spend which was considerably lower than the price that was posted on the windshield. They were did a supberb job also this is my second car i have purchased from the dealership solely due to the fact of how much Chris was able to influence my last deal. I will tell anyone looking for a vehicle about how they really were motivated to reduce the price of my car in order that I would do business with them. My daughter will be looking in the next 6 months or so aaand I will bring her right back here. Although it took several attempts by the money department to come up with an acceptable figure, in the end they did just that and I left the lot with my newly purchased vehicle.THANKS CHRIS AND SEAN

avarae

Apr 27, 2010

I would like to share an experience I had with Palm Coast Ford. I made an appointment with Sean, after receiving a letter and wishing another vehicle - I was already a Palm Coast Ford customer. I drove away a happy new car owner and it was thanks to Sean Peveler and Michael Fuguet. I was met with smiles and treated with the utmost respect, honesty and consideration of my needs. It turned out to be a time-consuming event; however, I walked in knowing that it would be, as my circumstances were not of "the norm". During the day, Sean did all possible to make my experience a good one and my waiting time less stressful. He took the time to show me the ins and outs of the Sync system in my car, instead of handing me a manual and telling me to "call if I had a question"...I can't tell you how much this meant to me. In 2 years, hopefully less, I will return to make yet another purchase, my "dream vehicle", an Escape, black of course with a moon roof. I don't make many recommendations, but when I meet people who go above and beyond to help me feel at ease during a stressful time, I think it is well worth sharing and so I do that right now. If you are in need of, or thinking about taking steps to purchase your "dream vehicle", go see my friends Sean and Michael...I promise you won't be sorry.

jebware

Apr 26, 2010

I must say they realy did thier best to come up with a truck to suit our needs. Now I have the vehical that works for me. I wanted an American brand and got it. I prefer Ford as I like the styling of the vehical. The design of the front and grill area is important. Thanks, Jonathan.

brokenax1

Apr 21, 2010

Salesman was new and eager to please. We told Sean what we were looking for due to our other truck being totalled the day after christmas. He went out of his way to show us what they had on the lot. Only one diesel a 2009 which we finally purchased.

urbigdaddy

Apr 21, 2010

My name is Joseph Buccini, I'm a member of the FLARNG. I would like to start by saying as soon as I walked in the door everyone was palite and very eager to assist me. We found a vehicle that was within our price range and our salesman Shawn began the sales process, paul and the other gentleman then told Shawn to do whatever it took to get me( a Soldier) into the car! The reason I feel as though this is inportant to share because I know they would have done this for anyone else as well! However their slogan written on the wall is "Americans helping Americans", that day i found it to be 110% true. To all Soldiers and civilians alike go to Palm Coast Ford for your next car!! You'll find the Salesman and woman to be polite and the Donuts Fresh! Thanks guys ! SGT "B"

jrobeauxsr

Apr 18, 2010

Buying a car whether new or preowned has always been a nightmare. Charles , Mike and 'Congo' especially (but all the employees) were friendly, helpful, attentive to our questions but not at all pushy at Palm Coast Ford making this experience delightful. Making a decision on the model and price has always a very lenghty process for us. We still were able to take our time and never felt we must sign the deal right then without sleeping on it. Other dealerships have always said "if we meet your price on trade and options will you buy today". I would recommend all our friends and relatives to this dealship. Both Charles and Mike are rated as Master Salesman and took great pride in explaining the workings of all the options and answering all our questions. I'm sure that I will be seeing them regularly and stop in to say Hi when having our truck serviced. They have even offered to answer any questions that my arise while we are getting familiar with all the bells and whistles.Thanks again Palm Coast Ford for a pleasant experience

judy1955

Apr 14, 2010

Jeff was very friendly and helpful when I told him what I was looking for in a car.He kept my price range realistic and was very knowledgable about the cars I looked at. I had never bought a car with same day delivery. I did not plan on buying a car on that day but the deal was good and I couldn't pass on it.

99fordpu

Apr 13, 2010

I was very pleased with the knowledge the sales rep had with the auto i had purchased.mr.moore was very patient with me while i was at the dealership trying to make up my mind with what vechicle i wanted to buy.mr.andersen in the finance dept was also very helpful.

cburrows

Apr 13, 2010

I had some major problems with my Ford Ranger truck and took it to Palm Coast Ford to get it fixed. The service department was helpful and courteous and made every effort to help correct my problems. After considerable time and investigation by Palm Coast Ford and me, we tracked down some other minor problems and the truck is now running great. Thanks Palm Coast Ford.

faithquinn

Apr 13, 2010

My husband and I purchased a new car yesterday and were very impressed by the employees of Palm Coast Ford, from the General Manager, Don York, salesman, Jeff Moore, finance, Scott Andersen, and the folks we met in the Parts and Service Department.

geocabral

Apr 2, 2010

It was one of the most pleasant car buying experience I have encountered! The staff was great! Ayn & Kristin & Paul were fantastic!! All of them were very knowledgeable,efficient and such a pleasure to work with. I would definitely recommend Palm Coast Ford, because that is how all car buying experiences and salesmen should be! A+ Palm Coast Ford

ginacecil

Dec 30, 2009

i told him exactly what i wanted and he was able to point me in the right direction. my husband and i were trading in our f250 diesel truck for something less expensive. i had a certain price in mind that i felt comfortable with and he worked with me until we could agree on a price that was great for both of us. he was very nice and very patient. i love my purchase and overall i am extremely happy with the service that i recieved from him and the suv i bought has been great. no problems at all. thank you so much.