O'Rielly Chevrolet reviews

Richard Vargas

Dec 31, 2015

Great service from Ray the service adviser and others.

Retired And free

Dec 30, 2015

Service representative Joanne assisted us getting Oil change and replacement of lost wheel lug nut and also washed our vehicle. Could not have been better service.Thank-you for job well done. Lynn and Barb Hartter. Topeka, Kansas

Jamie Fitzgerald

Dec 29, 2015

I LOVE THEM! I recently moved back to Tucson and I am so delighted to be able to take my car to O'Rielly to be serviced. They always do an outstanding job! They go above and beyond to ensure that my car is taken care of and that I am knowledgeable about the repair. Thank you so much!

Carlos Lopez

Dec 28, 2015

Staff was extra helpful! It was excellent customer service!

Kari Mcglone

Dec 25, 2015

This was a surprise Christmas for my husband. Everyone was very helpful and respectful of my time They ensured that everything was ready every time I came in.Jorge and Dominique were awesome and so friendly. They made this decision so easy and I would refer to them. Thank you for making my Christmas surprise a huge success

Belem Armenta

Dec 23, 2015

She was helpful and scheduled us for to pick up a truck while our car got checked.

James Johnston

Dec 22, 2015

Problem fixed. Enough said----------problem fixed------enough said

Gregory Wiebers

Dec 20, 2015

I have had the best experience yet at Oreilly. The salesperson made it a great experience. I would definitely recommend him and oreilly anytime. What a great experience. Thank You

Aninna Batista

Dec 18, 2015

The service team was exemplary. They had my oil changed very quickly. I was prepared to spend all day at the dealership and it only took an hour.

Kenneth Mayer

Dec 18, 2015

I was extremely satisfied with my sales experience (Olivia Solano), my dealings with the parts department and with the service department (William). However, I must mention that in past visits to the service department I was not made aware of the "O'reilly Awards benefit. On 11/3/15I was notified on a visit by the Service window cashier when I spent $300.00 more dollars on top of $3300.00 I had already spent for service on my '08 Saturn. I decided to trade my vehicle in that day and two days later (11/5/15) and I purchased a 2014 Sonic.....I don't believe I was given credit towards my O'reilly Rewards for that automobile purchase..............I'm a little disappointed over that, otherwise I like O'reilly's staff an facility very much. I was also pleased to get help setting up my phone in my car by " Dave" By the way" I LOVE my Chevy Sonic!!!!!!!!!!!!

Kenneth Brown

Dec 15, 2015

very friendly,courteous and knowledgable staff. The repairs were done perfectly

James Nesci

Dec 14, 2015

The problems was repaired quickly and under warranty. It was just a few hours turn-around time. Good service.

Gary Granito

Dec 10, 2015

I only went for an oil change but the service was courteous and prompt. Also, I was given a $3.00 tab for the Corvette Cafe to spend while I waited.

Pamela Genske

Dec 8, 2015

Great dealership with awesome personal service....

Rick M

Dec 8, 2015

It is always a great pleasure to bring my truck in to get serviced. no appointment needed. always done right.

John Thiel

Dec 5, 2015

My service representative insured I got complete service and did it in record time.

Sandra Romo

Dec 5, 2015

Very happy with the way we were taken care of, Thomas B. went above and beyond. Thomas was very professional and courteous.

Leslie Milfay

Dec 4, 2015

Always helpful and timely! Wonderful staff!: ) : ) : ) : ) : )

Robert Youmans

Dec 2, 2015

very good fixed Silverado front hub in time estimated great staff

Richard Mousaw

Dec 1, 2015

It has always been a pleasure to get my truck serviced at Oriellys. No hassle and due to time issues I just take it in without an appointment.

Della Thompson

Nov 27, 2015

I had never had a car serviced at a dealer before and I am impressed with the whole experience. It was easy to schedule my appointment online and when I arrived at O'Reilly, Tommy checked my car in. He was friendly, efficient, and easy to get hold of later when I wanted to check on my car. The service was completed in a day and my car is back to being perfect. Thank you to all involved!

Mona Ammon

Nov 24, 2015

I had a wonderful hassle free experience at O'Rielly Chevrolet. Everyone was very helpful and encouraging about asking questions and seeking assistance if needed. Especially Scott and Javier.

John Tyreman

Nov 21, 2015

I have used the service department for the past thirteen years with nothing but good results. That is why I just bought another vehicle there.

Steven Dreher

Nov 20, 2015

everything went smoothly and quickly V.GOOD, This was basic service, and not a Saturday, so it went well, Quickly, efficient, very polite, and knowledgeable service adviser - promptly greeting me with a definite waiting time estimate (which was beat by 15 minutes), so in all very pleased.

Rosemarie Anthony

Nov 19, 2015

My Service Rep Tommy is amazing!When I was in for an oil change in April Tommy and I discussed that the Salesman was to have ordered me a new front wheel hub cap.Well Tommy had called me a week later to tell me that the hub cap was in, but I totally forgot about it. When I drove up last Saturday Tommy said they were going to do an oil change and a tire rotation and YES, the still had my hub cap! i was surprised and delighted!

John Jennings

Nov 18, 2015

Greeted promptly. Service performed as requested and car delivered earlier than promised and it was freshly washed.

bob Johnston

Nov 17, 2015

Dennis was very helpful and got my car back the same day!

Emmanuel Lopez

Nov 17, 2015

Everyone were so friendly and kind I really love it honestly they made feel like home it was a nice experience the only thing was that the have a program where you buy a car and you can use a truck whenever you need it well I needed it so I called like three time left voice mails asking if I could borrow it and I never got an answer back so that was really sad I needed it and I guess they didn't care or I don't know what happened but I never got a called back or anything oh well... =(

Ian Irwing

Nov 15, 2015

My last visit to Orielly was for a 15000 mile service. All went according to plan. My service advisor was Richard Gibbings. He is always professional.

Sandra Wente

Nov 15, 2015

They were very professional and went the extra mile to accommodate me. Thank you to Joanne and Jorge.

William Gatts

Nov 14, 2015

In and out in good time. Work done fine. Richard is the greatest.

Gene Koller

Nov 13, 2015

the service was great in and out no hassle would recommend dealer service all the time the price is great for the service they do that I need done

Victor Salazar

Nov 12, 2015

Excellent service and care. Ms. Celaya is extraordinary. Thank you

Latrese Woods

Nov 10, 2015

Ann is always amazing she is friendly and very helpful.

Lawrence Lester

Nov 10, 2015

The staff was very helpful and was a good experience .

Donna Smith

Nov 9, 2015

Your service department is outstanding. The Rep always communicates the tech's findings and game plan for resolution. In the 3 years I have been using your service department they have never failed to deliver as promised.

Robert Oisten

Nov 9, 2015

I have had great service from William Warranty computer component replaced. Follow-up questions and changes to settings were done quite well.

Felecia Holmes

Nov 6, 2015

The service advisors are very courteous and attentive. I didn't have an appointment, but they saw to my need. I was not able to drive my vehicle so they arranged for me to get a rental until my car was fixed.

Mathew and Theresa Lambert

Nov 3, 2015

Our recent purchase of a 2015 Cheverolet Silverado was one of the most seamless, efficient, and enjoyable car buying experiences my wife and I have ever had. The O'Rielly team was wonderful to work with and made it their primary goal to ensure we felt comfortable with our new truck purchase. They went above and beyond what was expected and we are happy to recommend their services to anyone in the market for a new vehicle. We have since had the truck serviced for its monthly check up and were just as pleased with the service department. Carlos Tribolet, the General Sales Manager, and Hector Minjarez were exceptional and a joy to work with.

Anthony Dees

Nov 2, 2015

The service was done well. It did take a little longer than I expected but I was satisfied. It is nice that you have the coffee shop to wait in.My adviser was polite and helpful and did a excellent job.

Giles Jones

Nov 2, 2015

Dedicated service manager and service team resolved the shifting issue with my new Stingray. Worked with GM and resolved the issue with the correct fix in a timely manner.

Cheryl Chadwick

Nov 1, 2015

As always, very professional from appointment to check in to actual service performed and check out. The entire experience is the best!

Karen Menger

Oct 27, 2015

The service staff from my service representative to the cashier was very helpful and professional. I've never had a bad experience with the service department.

snowbirds

Oct 27, 2015

The understanding, kindness, and service provided to us by Joanne Zelaya and her team at ORielly GM in Tucson were simply outstanding. If you are travelling and require emergency repairs to your vehicle or towing unit this is the place to go for reliable, competent, and prompt assistance. The courtesy shown by staff at ORielly allowed us to recover from a serious problem and continue our winter Snowbird plans. Our sincere thanks to Joanne, David, and the entire team for going that extra mile for us.Alan and Lisa Westhaver, British Columbia, Canada. (October, 2015)

Jorge Dessens Castro

Oct 22, 2015

If your buying a car in Tucson,AZ i would recommend going to Javier at the Orielly on Wilmont & Broadway. You really have to watch yourself with the sales team and their shady sales deals. The service deparment is one if not the best in town.

Stephanie Duarte

Oct 21, 2015

The level of customer service and quality is the best.

William Walker

Oct 19, 2015

Great Service department with excellent service consultants that help identify problems and excellent service technicians.Edgar Bobadilla is my service consultant and he provides me great service during my visits to O'Rielly Chevrolet of Tucson.

James Mowat

Oct 18, 2015

multi-point vehicle inspection is a real plus that comes with a oil and lube service.

Sandra Romo

Oct 17, 2015

Very happy with the way we were taken care of, Thomas B. went above and beyond. Thomas was very professional and courteous.

Helen Francisco

Oct 16, 2015

Everything was so so great, and I was very satisfied!!Edgar did a wonderful job in helping me!I appreciate it all so much!

James E. McLain

Oct 16, 2015

Again my experience at O'Rielly Chevrolet continues to be excellent as it has been for me since September, 1986. That was when I left foreign car ownership and bought my second General Motors (GM) car, a 1986 Cavalier. Oh, my first GM car was a used 1955 Chevrolet, four door sedan bought in 1959 (not so well known as the 1957, but a great car).What has made it great for me over the years has been the "Service Consultant" arrangement consistently used at O'Rielly's (now with special backup consultant, when my assigned consultant is away). Also, observed by me is the current, much appreciated, service provided by both my service consultant, Dennis Dosch, and his great backup consultant, Ann Edwards, as each notifies me personally of service completion, rather than the "old way" of Public Address (PA). Thank so very much. James E. McLain (& my wife, Karen Gail McLain, also appreciates such great service to us). I stop this time with a thank you to Earnie, whose kind service we have enjoyed for many years, too.

John Klein

Oct 13, 2015

O'Reilly's staff from the appointment representatives to the service crew are always polite and helpful. We really enjoy the total experience when we have to bring the Tahoe in for service.

Esteban Soto

Oct 10, 2015

very good, it was quick and they made very good work on my car thanks

Norman Bradford

Oct 9, 2015

We have bought cars from O'Rielly and used their Service Center for 20 years.Several years ago, for convenience, we used the services of other mechanics and they ruined our car. So we went back to O'Rielly for all our repairs, it is worth the longer drive.Fast, accurate, friendly.

Paul Pierce

Oct 5, 2015

The service was great! I was met in the service line in an appropriate amount of time. The service took what I would consider an average amount of time. The only thing I would suggest is to improve the scheduling on the website. I have a 2015 Equinox and that wasn't even a choice on the drop down menu. Also, the username that was given to me didn't work so I just scheduled over the phone. With the exception of the online site not working, the service was great.

Nicole Kessler-Snook

Oct 4, 2015

I was contacted within 24 hours of my insurance being notified of my accident. I brought my vehicle in for a visual inspection and was seen immediately. The day of my appointment, I was in and out within 10 minutes. I was kept up to date with the progress of the work being done via text messages and phone calls. When I came to pick up my vehicle, the employee showed me exactly what was done. My paper work was complete and I was handed my keys all within 15 minutes. Fast and friendly!

Joyce Whitcomb

Oct 3, 2015

Best dealer experience we have had in 50 years of buying cars!

Chris Nanos

Oct 1, 2015

Unfortunately needed a new gas tank. But the service provided by Chevrolet was excellent. Thanks.

David Wainwright

Oct 1, 2015

this is where I bought my Silverado and this is where I take it for its maintenance/service... the people are very nice and helpful. they will take the time to explain something to you so that you completely understand the work to be done or why the work needs to be done...

Deb

Sep 22, 2015

William was very professional. He called as promised and gave an accurate estimate.

Travis Ross

Sep 22, 2015

The rapid service when we showed up was exceptional. The speed and the customer service was endless. Definite return customer here.

Danitza Valle

Sep 21, 2015

From the time I arrive on the dealership to the time the I leave, the customer services is extraordinary.

Donald Harriman

Sep 18, 2015

The folks in the service department are always professional, courteous and have always taken great care of us on every vehicle over the many years of doing business with O'Rielly Chevrolet.

Jack Bianco

Sep 18, 2015

Body shop personnel were very professional. They explained exactly what was needed to restore our Equinox to its original look. When I picked the car up it looked like new. Really appreciated the great work they did. Even though it had just rained spotting the outside I noticed that the car had been washed to include vacuuming the inside. Totally unexpected and appreciated.Thank you for a job well done exceeding our expectations!!Jack Bianco

L J Milfay

Sep 17, 2015

Always a pleasure. Service is a pleasant experience, as well as purchasing a new car from O'Rielly. Sale and Service staff are the best in my experience.

James Scanna

Sep 14, 2015

Took a little longer then it should have. This was the fifth time back for this repair.

Valentin Perez

Sep 14, 2015

I have always had the best service. No complaints best dealership ever

Cesar Martinez

Sep 9, 2015

great customer service from Edgar Bobadilla in service dept

Craig Kaparoff

Sep 9, 2015

Have never had a bad experience. Everyone is extremely nice and helpful!

Lindsay Jaime

Sep 8, 2015

My experience was great. I took my truck for an oil change and was in and out in no time!

Jesus Camarillo Sotelo

Sep 3, 2015

great service and costumer care, i really recommend this place

Rodolfo Cazares

Sep 3, 2015

Was greeted by friendly staff right away in arrival. They tended to the car and my needs superbly. Always treated with respect and as quickly as possible. Great efficiency and service

Jazmin Monge

Sep 1, 2015

My experience at O'Reilly Chevrolet has been great and very helpful. Everyone is very nice and friendly with a big smile on their face.

Lynn Saul

Sep 1, 2015

I made an appointment, took my car in, and everything was done very well in a reasonable amount of time.

Marianna

Sep 1, 2015

While having my transmission rebuilt at a local shop, my Mustang was caught in a severe hail storm which caused extensive body. When I contacted USAA, I asked them to reopen a claim from about five years ago as I had some issues that were never resolved (not for lack of trying.) They agreed to reassess my claim, which was originally handle in Baltimore, but I was required to go to a USAA approved facility. (The original facility in Baltimore was USAA approved at the time, but apparently no longer makes the list.) USAA listed approved facilities and the only name I recognized was O'Rielly's, so that's where I went. I made an appointment and met with Lynn to assess the hail damage and reassess my previous collision claim. She immediately noticed some problems with the collision repair beyond what I was showing her and let me know she would need some time to complete the estimate. She set me up with a tea in the lounge. I later found out that she immediately contacted USAA regarding the prior repairs as they had not been completed in an acceptable manner. When Lynn finished reviewing claims, she gave me copies of the initial estimates and explained the process we would go through. Both claims would require extensive work and would require USAA approval. Lynn worked closely with USAA to get both claims approved and completed. She said they would need my car for approximately two weeks. Although there was some rental coverage available, I didn't have enough for the entire time. Another reason to be grateful to Lynn...she was able to get approval to provide me with a loaner car, for which I am truly thankful!Lynn kept in touch throughout the process and as we approached the two week mark, she let me know they may need to keep my car for up to another week. This did not surprise me as they warned me ahead of time that they could find some 'surprises' when they began to work on the prior collision repair.Less than one week later, Lynn contacted me to let me know my car was ready. I was so excited to pick up my car! She looked fabulous!!!!! Lynn shared photos of the process with me and showed me two parts that had been replaced altogether. The hood for hail damage and the right, rear quarter panel which should have been replaced in the prior collision repair. Having these repairs completed made me feel like my car was new! (As it should...I believe only the front and rear bumpers did not have any body work done.) Even the inside of my car was cleaned! And to finally have someone understand how frustrated I was with the prior repair...priceless.My one regret is that I was not able to meet the technician who worked on my car as he had left for the day when I picked up my car. I plan to stop by O'Rielly's soon to learn his name and personally thank him for doing such a fabulous job on my car.Many thanks to everyone at O'Rielly's and USAA who did such an amazing job taking car of my car!

Oralia Garcia

Aug 31, 2015

Great service! Awesome, helpful, & very professional

Ronald Canterman

Aug 31, 2015

I got a flat tire and brought the vehicle to the service area. The service was excellent.I was surprised to be charged for a tire repair, I thought that would be covered under the new car policy.

Edward Rasco

Aug 30, 2015

the experience was very good even had vehicle ready before expected time

Ken Fetterhoff

Aug 27, 2015

Very efficient, and very considerate of my time. Service was prompt, competent and reasonably priced. I highly recommend O'Rielly Chevrolet for all your service needs.

Daniel Perez

Aug 26, 2015

Service was quick and the representative was clear on what issues had arisen. The only issue that I have is no up front information with regard to expected cost. A ballpark figure is acceptable. I don't feel this information was withheld but I do feel that this information was not volunteered

Lloyd Glassbrook

Aug 22, 2015

My Service Rep., Mr. Gibbons, stays on top of everything and makes sure I am aware of all issues regarding my 2015 Tahoe. Greeters in service department should pay closer attention to how long a customer is sitting in the service lanes. Many walked right by be and never thought to ask if I had been helped or what I needed. After 15 or twenty minutes the fifth or sixtth greeter finally notified Mr. Gibbons, who was immediately there!

Dale Briggs

Aug 21, 2015

Excellent service. Everyone I come in contact is helpful and friendly.This time a mistake was made in the resenting of the tire pressure sensor after the tires were rotated. I understand mistakes happen so this was no problem. I was exceptionally pleased when I brought the car back and the problem was fixed in 5 minutes.

Fredericka Hills

Aug 21, 2015

I appreciate the service I received on Aug 19th. I was warmly greeted by a young man and my Service Rep was Thomas, who was helpful as usual. What impressed me the most this visit was the wait time. There were numerous cars being serviced. I was given a wait time of 90 minutes which appeared reasonable knowing the vehicles that were ahead of me. I was pleasant surprised to received my car back, serviced and under 60 minutes. Thank you, great Job!

Pedro Lopez

Aug 13, 2015

everything went smooth and easy. made my appointment

Willie Adams

Aug 9, 2015

I always am treated fairly and appreciated at O'Rielly Chevrolet. This is one of the reasons I always return to them for service. They also give a coupon to use at their cafe while you wait for your vehicle in service. The staff is always friendly and courteous. I've been going to them since the second half of 2010 and have dealt with the sales department, internet sales, finance, service, parts and even collision & repair. Every department i've interacted with as made it less stressful. I've never had to worry about whatever I was there for, being half done. I've been to Watson Chevy and Lawley both and neither comes close to the SUPERB experience and service I've get every time at O'Rielly Chevrolet. OUTSTANDING! Keep it up! EXCELLENT customer service and business needs to be recognized. lol and to think, I only came on here to write a review about the service department...

John Knick

Aug 8, 2015

As always, a pleasure.. Ann is wonderful, good service

James Mowat

Aug 1, 2015

Richard Gibbins (service advisor) does an outstanding job. Knowledgeable and makes the extra effort to see the customer is satisfied and the job is done right. Dealership is clean and and the people are friendly. Exceptional waiting area while your car is being serviced.

Richard Jones

Jul 31, 2015

The dealership is a constant source of quality in all of their work. I was extremely please with the quick in and out of my LOF. Both my cars (Equinox & Corvette) will always be service my such professional People who seek quality in their work standard.

Esteban Padilla

Jul 30, 2015

I absolutely love my new Chevy Cruz! Orielly really goes the extra mile to make sure its customers are being treated good.

Ken Fetterhoff

Jul 28, 2015

Service at O?Rielly is consistently high quality, representatives are courteous. I appreciate that they understand I have time constraints, and they do their best to help me out. Great service!

William Calandrella

Jul 25, 2015

Same great service as always. Service department is always great.

Malia Ferreira

Jul 23, 2015

Staff was always very helpful with any questions that needed to be answered. Deal went smooth and we are pleased with our choice.

PM Brown

Jul 17, 2015

We have purchased two new Chevys from this dealership and have been happy with the deals they offered. We would definitely return to them in the future.The service department is very busy, but we can always get an appointment on short notice. They will also wash your car as a courtesy.

Gene Koller

Jul 15, 2015

Being retired mechanic its nice to know you go to an can trust other to do the job right and if I am not satifited they will make it right

Gloria Montano

Jul 15, 2015

I continue to return to O'Rielly for car service because the service is always great

Teresa Nystrom

Jul 15, 2015

I've never taken my car back to the dealership before because of the cost. However, I have never felt I've been overcharged at O'Reilly. In fact, I feel like I've been well taken care of. Anne, my trusted service writer has problem solved many issues as "user" issues and not something that needed replacing. I really appreciate the way she has taken care of me and built trust. I also appreciate the way she lets me know how much a part will cost so I can decide if I want to replace or not. I also appreciate that I have a woman as my service writer. Anne is easy to talk to. My entire O'Reilly experience has been a very good one. When I'm ready to replace my Malibu, I'll probably be back at O'Reilly.

Charles Lewis

Jul 14, 2015

I have always been very skeptical of using dealers for any repair work. My service representative, Richard Gibbons, quickly changed my attitude. Richard was very professional and polite. He kept me updated on everything that was going on with my car and did an excellent job in getting the job done!!! I will now return to O'Reilly's for all my service work.

Carlos Mazon

Jul 13, 2015

William Samaniego is always so helpful when we have to take our car in for any services that our car may need. We would like to thank William for his excellent service with us.

Charles Hicks

Jul 13, 2015

Always friendly service, was able to accommodate my busy schedule. Done right and on time.

Jackie Coward

Jul 11, 2015

We have the best advisor there, William. He always keeps me informed of what is going on, give me advise on what services need to be done. I have had dealing with other ad visors and was not happy with the service they supplied and had to got to the manage to get answers when William is no there. Kudos to William, we love him!

Rejeana Merriman

Jul 11, 2015

From day one they spoil you, even without knowing you are able to buy a car. They check on you constantly, making sure you are happy and taken care of. They walk you through everything, make sure you understand everything.Very clean, open, pleasant environment. Wonderful work crew. HR did an awesome job hiring these candidates as they are sweet kind people. I thought they spoiled me and were done, then more and more and more unexpected kindness and gifts came. I think the only thing I didn't get was a boquet of roses. Very very very pleased customer here.Returning for oil changes etc. very pleasant experience.They get you in and out as soon as possible. Call you by your first name. Await you at the door with smiles and kindness. They do not do it as if it's their job, if you know what I mean. Naturally kind, pleasant people. It was greatly appreciated. Thank you, thank you, thank you.

Ruben Llamas

Jul 11, 2015

My appointment for an oil change was at 9:00 am ,but I arrived an half-hour early.I waited in line for a few minutes and a young man came over and asked if he could help me.I told him I was there for an oil change and Tommy was my adviser, he said let me go get him and with-in a few minutes Tommy came out to greet me with his happy great attitude. He said it would only be about 2 hours to have my oil change and he advised me that my transmission oil should also be changed. He told me what the charges would be for all service's and I told him to go ahead with the work. Work was done in less time than Tommy had said and I left a happy satisfied customer. Thank's Tommy

Meghan

Jul 10, 2015

Everyone was professional and helpful. The buying process was smooth and financing was easy. Everyone took the time to explain all the features of my car to me. When I needed a repair, they had an on site rental company that helped me smoothly transition to the rental car. When I picked up my car, it was clean and perfect again.

Joanne Triplett

Jul 7, 2015

Staff very customer service oriented wanting to get everything right.

Rosendo Gutierrez

Jul 6, 2015

The waiting area was a good times and we got some food at the covert cafe and it was Good food . The car was repairer and free car wash that's was great.

Adan Basulto

Jul 5, 2015

Excellent service good people skills and fast work

Paul Hawks

Jul 4, 2015

From the time I made the first call until the time I picked up my repaired vehicle ORielly treated us with such respect and returned all our calls promptly and helped us get a rental and return the rental. A special thanks goes out to Lynn Ruter. She is a very valuable employee. Any questions I had she was able to help us with and any advice we needed she helped us get it. She along with the other employees we have come into contact with from the day we bought the car, to maintenance and now to repairs have been so respectful. YOu can be thankful you have such wonderful employees.

Myrthala Oviedo-duarte

Jul 2, 2015

Thank You once again for the excellent service that I received on my last visit to your dealership. Mr. Sanmaniego was very attentive and very helpful and informative. I truly appreciate what you do!

Dana

Jun 30, 2015

I usually have a good experience at O'rielly Chevrolet and this time was no exception. Thanks

Samuel Salazar

Jun 30, 2015

William Samaniego was a great help, he was very informative with letting me know what our 2013 Chevy Silverado needed. He is very friendly. Thanks, Samuel

Victor Salazar

Jun 30, 2015

Excellent service....Ms. Zelaya is great and on task. She takes care of customer and car.

Jai Williams

Jun 29, 2015

Great experience with a nice and convenient waiting area.

Juan Jimenez

Jun 29, 2015

As always my advisor (Ray Garcia) is very professional, respectful andfriendly. Very satisfied with the quality of service received.

Nancy Defeo

Jun 25, 2015

My a/c was honestly assessed with "no problem found" when I brought it in with a complaint of blowing warm air on idling. Because I was not moving for an extended period of time, there is an automatic safety shut-off. I was also able to use my service points to cover the cost of the a/c service. Another garage might have trumped-up a problem to make an extra buck, but not this dealer.

Rhonda Antone

Jun 23, 2015

I am very happy when I take my car to O'Rielly because I know that my car is under the best possible care with the mechanics that are on staff. I am stress free because everyone is very help and most of all friendly. Sincerely,Ms. Rhonda Lee Antone

Suzanne Howland

Jun 22, 2015

When I got home last Thursday from my appointment, the first thing I told my son in law was how special O'Reilly Chevrolet made me feel. I know it's only a lowly Sonic, but I felt like royalty. From the moment I dropped it off until my service consultant Edgar Bobadilla came and told me it was ready to go was such a pleasant experience. Mr. Bobadilla went over everything they did and asked if I had any questions or concerns. I also asked if you did window tinting there and he set up an appointment to get that done today.(Mon.) I just got home a few minutes ago and I want to express my gratitude for the great service and a job very well done!! Sincerely a happy customer, Sue Howland

Alfonso Aceves

Jun 19, 2015

Godo Service in all departments and I will recommend this dealership they are very professional

Jesus Camarillo Sotelo

Jun 19, 2015

am really happy with my dealership, really good costumer service, I reallyrecomend chevrolet 100%

Robert Lopez

Jun 17, 2015

I will be an O'Rielly customer for life! They have never given me a reason to go somewhere else. The Staff is top notch!

Margaret Gomez

Jun 16, 2015

I like the service at O'Reilly, however, I don't like the fact that customer service tries to push Allstate Insurance on the customers. I also feel, O'Reilly Services nickel and dimes everything and the majority of the cost is labor! That is ridiculous.

Robert Svenson

Jun 15, 2015

Great service. and Tommy, my service advisor, dis a great job by getting me out of there in a reasonable time frame.

Thomas Richardson

Jun 14, 2015

Ray Garcia takes good care of us listens to our concerns and rectifies them timely can't ask for more

Helen Sanchez

Jun 13, 2015

Pleasant experience will recommend to all family and friends. Love my new car!!

LJM

Jun 13, 2015

The staff at O'Rielly's is comprised of friendly, professional and very courteous people. Doesn't matter if you are there for service, buy a car or just need information about a car, you will find help along with a sincere smile!

Jose Barraza

Jun 12, 2015

I was very satisfied with the service given to us and our Colorado the crew was very professional thank you.

Steve Shoun

Jun 12, 2015

Service advisor was very friendly and helpful. Wait time was minimal. Everyone in the service department was nice.

Chele Brewer

Jun 8, 2015

Tommy is my service Advisor he always go above and beyond to make sure everything is a pleasant visit and the service is great. He is a great asset to Oriley's !Everything as promised and even better... So thank you Tommy

Travis Ross

Jun 6, 2015

The situation I arrived with was a far out and almost unbelievable to drive a way in. The dealership listened, found s truck that fits our needs and our crazy situation, took all rebates and incentives that could be applied, and hit our budget mark. Totally happy and glowing to be back in a truck!

Bruce

Jun 5, 2015

Ann Edwards and the shop manager went well beyond the norm to treat me fairly regarding a continuing problem that extended past the warranty period. The problem was resolved in the only way that I would consider fair, but not the only way that a business could see it. I can say unequivocally that the service department, Ann in particular, has always treated me more like an extended family member rather than just a billable customer. Because of this, I expect to buy my next vehicle at O'Rielly.

Ken & Bev Francis

Jun 5, 2015

We had an apt with Tyler James who showed us a few cars in the front yard. We were angling for a Kia Rio, but finally decided on a Mazda 2 as it was more in our price range, more bells & whistles and impressive performance in the road test. At no time was Tyler pushy in any way and answered all questions honestly and the ones he couldn't answer he did not fudge or make up an answer. He had told us beforehand what papers to bring and after an hour or so we were feeling more confident. After he came back from talking with the manager, we played around with figures(down payment, trade-in value etc) we reached total agreement and the next step was to see the Business Manager Lee Dotson. Lee outlined the advantages of extended warranty on the car as well as wrapping up the endless signing of financial documents. Total wait time was about 3-31/4 hrs so a lot of patience is needed but the wait was worth it! We got the right car at the right price and met two very professional guys in Tyler, who was always positive and had a smile on his face and Lee a professional's professional. We wouldn't hesitate to recommend O'Reilly Chevrolet for your next car.

Unsatisfied

Jun 2, 2015

Assigned an advisor that you never work with. Coupons are sent to you in the mail after the service is complete not before you need the service done. The rewards program you offer is a joke. Twice the young lady cashier was unable to use the money on the card which was $50 given to us when we bought the vehicle. Gave my husband a new card and told him that the next time he comes in to have the person look up the card. What happened to customer service. If I didn't have to work I would have asked for the manager and had the problem taken care of.

George Serrano

May 26, 2015

I've always serviced my vehicle at Orielly Chevrolet since the day I purchased it. Their service is second to none and I appreciate that they refer the services required but never make you feel forced to purchase them. My advisor William is quick to greet me and offer coffee or water and is always cordial. Orielly Chevrolet will always have my loyalty.

James Kelley

May 26, 2015

I brought my car in at the appointed time for its scheduled maintenance. In and out promptly with barely enough time to eat my excellent breakfast at the Corvette grill.

Jon Moody

May 26, 2015

Changed oil on short notice... was in and out. Love having the car cleaned.

Cynthia Chumbler

May 25, 2015

orielly body shop did a very good job on the repair

Hector Noriega

May 25, 2015

The service rep was very helps and polite. This is 100% customer service. Thank you Oreilly you always take care of your customers. HN

Catelin Beachy

May 22, 2015

Bear is always helpful as a service advisor and he always makes sure that I am taken care of!

Barbara King

May 20, 2015

Fidel Rodriquez is by far the most caring and professional sales person I have had the pleasure of meeting. He clearly is a man of his word and truly does ever thing within his ability to assist me in getting into a car that was appropriate for my needs. As a single woman, it has been a comfortable and safe experience to have Fidel's expertise to get me into a new Spark (the little green frog, as my friends refer to it). The gas mileage is phenomenal and the fuel savings allows me to scoot about the country. The first time on the freeway I was pleasantly amazed how smooth the ride was; expected a tin can feeling, but it was a pleasurable ride and may I add, 40+ mpg, made it even more pleasurable. This is the second car I have purchased from Fidel. The experience of working with Fidel has been great. He has gained my trust (which is not easy to do)!! I also want to take the time to recognize his buddy Jim, who recently died. The first day I met the two of them, was like meeting old friends. I have had great experience in the service department as well. Overall, this is the best dealership ever!! However, if Fidel was not there, not sure I would be!!! He is numero uno in sales and service!!!

Evelyn Sigafus

May 14, 2015

Ann Edwards is an excellent service adviser. O'Rielly Chevrolet has excellent customer service.

Jose Barraza

May 13, 2015

We had a great experience buying our new truck we were treated very well and professionally by the staff.Thank You all.

Jerome Shaw

May 12, 2015

All the staff was very friendly and willing to help but most of all they knew what they were doing. The work was very professional. The car looks great.

William Neathery

May 12, 2015

Thanks again to Ann Edwards, definitely my favorite Service Advisor.

Ken P

May 10, 2015

Went on line to view sale vehicle, emailed salesperson who responded with she "would like to show the vehicle to us"..Called next morning to make an appointment to view THIS specific vehicle and she said the time was great and the vehicle was in stock and would be happy to show the vehicle. We drove 50 miles to see this vehicle and upon arrriving salesperson was not available and after walking around parking lot looking for vehicle another salesperson offered to FIND the car. We were told it was being detailed up on the top of the parking lot. Was driven in golf cart by a very helpful person and toured in the entire facility. Still did not FIND car. Went back into salesroom to start paperwork and was told vehicle seats were WET and it would be about 1/2 hour before car could be seen. Then after we had been at the facilty for over 1 1/2 hours was told car was not even on site but across town and the detail shop was CLOSED until Monday. We then left. and NEVER did see or talk to salesperson who we were scheduled to meet. Very disappointed with entire process..

Jesus & Mayra Vazquez

May 8, 2015

Fast, Efficient, Accurate, as usual a job well done, Service Advisor is the best, Ray Garcia is always on top of things, no doubt he is by far the best...

Maria Gonzalez

May 8, 2015

I am extremely happy with the service we received from O'Reily. Great people to do business with and we left the agency extremely satisfied with my new car

Danitza

May 5, 2015

Excellent customer service. My truck was serviced the same day that I called it in. I was notified on arrival the estimated pickup time and I was called right as predicted.

John Thiel

May 5, 2015

I dropped of my Colorado and went to lunch. It was ready when I got back and everything was done correctly.

Lauro Jimenez

May 5, 2015

Staff was friendly & respectful, bottom line!!!!!!!!

Monica Acedo De Rogel

May 5, 2015

COMPLETE SATISFACTION!! On my 2012 Silverado .this is not The car I purchased but had problems with my rear azle And guarantee worked 100% plus customer service is excellent

Thomas Reininger

May 4, 2015

It was a good experience. I enjoyed a good breakfast.

C Stoner

Apr 29, 2015

Richard is extremely knowlegeable and helpful. He attended to me right away, called me by name and took notes on what the problems were. I like that there is a shuttle to take you back home and pick you up to retreive your car.

Jean Duynslager

Apr 28, 2015

We've been in Arizona for almost two years, and O'Reilly Chevrolet is the car dealership for us! We purchased one new and one used car from them, and both times the "price was right." The dealership is clean, everyone is friendly and we've been treated with nothing but respect. O'Reilly is a well-maintained dealership that includes a cafe and a gorgeous, comfortable waiting area. We highly recommend O'Reilly Chevrolet.

Valentin Perez

Apr 28, 2015

We struggled so much to get a vehicle. Name any location and we went. Until one day we decided to go to orielly walked in and instantly everyone was willing to help it was such a fun and easy process. so easy, it took one days yes one for someone to tell me i was approved and could finally have the car i always wanted.Thankyou Orielly I am enjoying my 2015 chevrolet cruze

Jayme Sabo

Apr 24, 2015

Service is just as fantastic as sales. They really took care of me and my car.

Carol Okrucky

Apr 23, 2015

Great service manager, good and timely service, friendly staff, I feel very confident that my car is safe and getting good service through O'Reilly Chevrolet

Jason beltran

Apr 22, 2015

Just to make it short 3 trucks later I was over priced for them cashing my truck when I lift in a there shop to get a minor things fix they crashed my rear door and didn't get it fix back 100% back to original so I ask them to get me in to a new truck cuz that's what I bought so they did but cents they messed up my truck it depreciated the value so I was charged 3000 more for their attendance

Paula Brown

Apr 19, 2015

Friendly service people who remember you, even though it is months in between visits. Nice car wash before leaving.

Roni Deustachio

Apr 17, 2015

I was told it would take about 2 plus hours to complete the service and it took less than an hour!! Love it!!!Thank you William Samaniego!

Valorie Grega

Apr 16, 2015

My service adviser is Richard Gibbings. He has been taking care of our Chevy vehicles for many years. He is friendly and knowledgeable and always makes sure our cars are taken care of. The staff at O'Rielly Chevrolet are very professional and we are always treated with respect.

Jose Barraza

Apr 14, 2015

The service was really quick and the food eatery place was awesome as always!

Terri Rico

Apr 14, 2015

Great friendly service. A+++++++++++++++++++++++++++++++++

Cornelio Ganhinhin

Apr 9, 2015

Service personnel are very courteous and very knowledgeable.

Paul Michaels

Apr 9, 2015

My service rep was knowledgeable, friendly and kept me informed me on the progress of the work being done on my car. Even though the service department fixed an additional recall that I didn't know about the car was finished in less time than originally estimated, washed and looking more beautiful than when I brought it in. I was very pleased with everybody in the sales dept. also as I wandered around looking at the new models. As far as I'm concerned O'Reilly in a class A+ dealership.

Carl Workman

Apr 7, 2015

Took the car in, got it serviced and done !!Waited and it didn't take long !!

Navid Sarmadnia

Apr 7, 2015

great place to service your chevy car nice people nice place nice facility

Robin Shane

Apr 7, 2015

My battery died on Saturday. I called to find out if it was covered under my warranty. The first person I spoke to wasn't sure about this and asked someone else. She said it was covered.Got the car jumped and brought it over.Tommy helped me out and was terrific. We spoke about my upcoming 30K. VERY HELPFUL! All in all a great experience!

Emanuel Nevarez-contreras

Apr 6, 2015

I would like to thank the service department for their speedy service. I was originally quoted a time of 1 hour and 45 minutes but I almost did not leave the car because I did not have the time. When I expressed my concern to Thomas, he said he would try his best to have it done sooner. He talked to the shop manager and my car was done in half and hour! Thank you!!!

Sue Clouse

Apr 6, 2015

Ray Garcia always takes good care of us. I do not have time this morning to write 50 characters.

Bruce Morris

Apr 3, 2015

The vehicle was accurately diagnosed for maintenance requirements and the recurring maintenance was performed along with repairs very quickly for the amount of work required (5 Hrs). My Suburban was restored to top level operation (at 135,000 doing very well), cleaned up and delivered to me before the promised time. O'Riellys has been maintaining my suburban in top operation for 6 years and I am very happy with my service representative (Ann Edweards) and the maintenance staff. Great work - Thanks

Judy Fuller

Apr 3, 2015

As usual, I was greeted within 10 minutes. My service advisor has "always" taken the time to listen to my concerns and then acts on them accordingly.

Linda Smith

Apr 3, 2015

Work was done in a very timely manner. Don t mind taking the car to o reilys

Mike Pellegrino

Apr 3, 2015

I did not have an appointment for an oil l change. I was quoted a total wait of 90 minutes and also advised that I would be upgraded to a higher premium oil. The car was available in 90 minutes..

Felecia Holmes

Apr 2, 2015

I feel I did get calls notifying me of status. Had to keep calling and leave messages.

John Celaya

Apr 2, 2015

Service is always excellent. Service advisors are very professional and provide exceptional service. Corvette cafe is a nice experience also to sit and enjoy a beverage or food. Buying experience is always smooth and give excellent deals..

Samuel Salazar

Apr 2, 2015

everyone at O'Rielly Chevrolet are awesome they always do a great job on our 2013 Silverado pick up. I recommend anyone to go get their cars serviced at O'Rielly Chevrolet.

z

Apr 2, 2015

The service advisor made the attempt to establish the customer relationship and that matters.

Thomas Ryan

Apr 1, 2015

Ann Edwards, my new SM, is excellent. Very proactive and customer focused. I had 2 services performed March 30th for over $300.00 and will have 2 more performed on April 17th for over $300.00. Being a returning customer speaks louder than any other words.

Amanda Thayer

Mar 31, 2015

Prompt, courteous service. Courtesy loaner truck until the next day, when my truck was finished. Made things very convenient for me. I also like the point system they have so that in future I can apply the points to other service appointments and reduce (or even totally pay for) a regular service.Very good job everyone!

Brissa Rubio

Mar 31, 2015

It was an excellent experience. Fast even though I didnt have an appointment.

Lina B

Mar 28, 2015

The staff is always friendly and the work is done quickly. Even if you have to wait at least you can have coffee and a smile from the ladies in the cafe.

Allan Abbott

Mar 26, 2015

goodservice, clean bright inside area, good service rep,waiting area good

Diane Rodgers

Mar 26, 2015

we have been using the service department and the collision department for over 20 years. we currently own to GM vehicles. Service is good, reliable and efficient. the labor cost is in line with with local independent, so why not use the dealer and get GM parts and they know the vehicle.

Ron Binnall

Mar 26, 2015

Quick and friendly service . Very helpful staff; especially for a disabled veteran needing extra help . Your quality of care is very appreciated . Thanks for everything !! Ron.

Marilyn Martin

Mar 25, 2015

You addressed the issues that OnStar told me needed to be addressed and another I had brought up, for the price you had told me up front and in an acceptable amount of time. You provided a comfortable waiting area where I could catch up on my readings. And the Corvette Cafe fed me a good lunch, too. Thanks for everything.

Richard Mousaw

Mar 24, 2015

It is always a pleasure to drive up and be able to get my truck serviced. I use my truck for work so it is hard to make an appointment to get things done without missing work. to be able to drive up and get it serviced is less money out of my pocket and a great deal.thank you Oreily Chevrolet.

John Cavanaugh

Mar 22, 2015

An overall great experience.i enjoyed everything about dealing with o'rielly's

Nora Quintana

Mar 22, 2015

The customer service on this company is excellent. They are on top of everything we need. My experience on my first experience buying a car and I choose the right company.Thanks for all you do to satisfy your customers.

Richard Pittman

Mar 22, 2015

Excellent service writter Ann Edwards, finished on time as quoted

Shawn Mccabe

Mar 19, 2015

All service done in a timely, informative, and courteous manner. Prices are reasonable.

Frederick Zobrist

Mar 18, 2015

Service has improved 100% over the last couple of years. I will be back!

Jerome Shaw

Mar 18, 2015

I Took my car in for an oil change and mentioned I had a noise in the drivetrain I couldn't hear(I wear hearing aids). It was pointed out to me by a friend. They took the time to check it out and discovered a problem with the torque shaft and repaired it. I thought what I was hearing was road noise from the tires. Can't believe how quiet it is now. Good job!

Kim Pflueger

Mar 17, 2015

I was very happy and satisfied with the service and customer service I recieved. I would definantly recommend Orielly.

John Monin

Mar 16, 2015

I have always been pleased by service at OReilley.The facilities are very new and clean.The attendants are extremely friendly and courteous.

Cornelio Ganhinhin

Mar 14, 2015

My 2013 Equnox was serviced and for the oil change and tire rotation. Both service were done in a timely manner.

Jesus Camarillo Sotelo

Mar 12, 2015

is really helpfull, best quality on cars and fast and efficient service.

Alexis Pesqueira

Mar 11, 2015

The whole experience of buying a car in general at O'Rielly was great. Enrique Gonzalez was and is still 5 months after my purchase continue to be very helpful I liked the environment at O'Rielly. The only thing I did not like was the fact that nobody informed me that the Malibu I was about to purchase did not come with a spare tire,jack, or any tool EVERY SINGLE CAR is supposed to come with and I was very upset when I got a flat tire and then I discovered I had nothing but a compressor with some "fix a flat" liquid that did me absolutely NO good when I was in a rush to leave town.

Fernando Ferrel

Mar 10, 2015

everything went smooth and good on the end we got the truck we like so we are happy .

George Borow

Mar 10, 2015

The customer service from our Rep (Ray) was outstanding. His customer serices is the MAIN reason we have our cars serviced at the dealership. I can count on Ray to do the right thing every time.

Chris Bohler

Mar 9, 2015

communication was very good. dropped it off and the problem was diagnosed and it was very much appreciated.

Dennis Cross

Mar 9, 2015

THEY DID EVERYTHING THEY WERE EXPECTED TO DO AND IN A TIMELY MANNER. THE COST WAS PRETTY MUCH WHAT I WAS QUOTED.

Patricia Melton

Mar 9, 2015

I took my car in for an oil change and 25,000 mile maintenance (tires rotated, transmission and radiator flush). The service adviser, William, said it would be two hours and it was exactly two hours. I always make an appointment. Even when it is busy I seem to get in and out in the time they say.

Ronald Gallo

Mar 9, 2015

Great. Job was done. They found my problem right away and then found two problems that I had not known about. All problems were taken care off and car runs like new.

Cheri Robinson

Mar 7, 2015

My family has always bought Chevy. So we have been bringing our vehicles to O'Rielly for 25+ years. In this time, I always felt if I want my vehicles done right with no problems, I better take it to the people who know Chevy. Thanks O'Rielly!!

Linda Parr

Mar 4, 2015

I'm always treated with courtesy and given prompt service at O'Reilly's.

Barbara King

Mar 3, 2015

Fidel and Jim in used car sales are authentic in their character and personalities. A rarity of qualities!! Both have followed-up with me, not only to see how the car is doing, but how I am doing!! I am quite pleased with the 2014 Sonic they traded me up to from my Aveo LS 2007. As a female new to the area, the maintenance program as part of the sale has been a wonderful experience. The On-star navigator alerts me when maintenance is due or there is an issue and thanks to O'Reilly, they have one individual in maintence that manages my account and he has been quite helpful, as has been all the staff!! Would highly recommend Fidel and Jim in used auto sales!!!

James Landman

Mar 3, 2015

I made my appointment by phone; the service representative was very friendly, courteous, and professional. I arrived on time for my appointment and was greeted immediately. My service representative took my information and handed me a $3.00 voucher for the dealership cafe. My vehicle was completed in a reasonable time for a reasonable price. This is the fourth time I have gone into the dealership for regular maintenance services and I have been very satisfied with each visit.

MaryAnne Kelly

Mar 3, 2015

I enjoy coming into the dealership. Everyone is very nice. Michael, my service support person, is super nice. I asked him for a list of things that are supposed to be done and when they should be done according to my car's service plan and he gave me a super simple list to follow and it included how much those items should cost. I also got a coupon for the Corvette Cafe. Their food is fantastic! I took home a bacon cheeseburger for my husband and he said it was the best burger he has ever had! Very high compliment for food served at a car dealership. Thanks for supporting me and my car.

Klee Miller

Feb 28, 2015

This is my second Chevy Sonic Hatchback purchased from this dealer as my first one was totaled in an accident. This time around I received extra features and service. The staff is extremely friendly and helpful.

Charles Cloud

Feb 26, 2015

The representative was very polite and professional. The work was completed quickly.

Helen Francisco

Feb 26, 2015

Definitely, it was great!!!I was taken care of right awaywithout having to make an appointment.Also, my Equinox was cleaned inside and outso great - without me asking!

Gary Hawco

Feb 20, 2015

My servicewriter, Michael Shiplett, was very personable. He kept in touch with me, regarding the progress with my vehicle repairs, through phone calla.At the time the repairs were complete, be went over the technician notes with me.

Jaime Sanchez

Feb 20, 2015

We love dealing with Mark (Bear) Rechlicz. Mark is the ONLY reason we continue to do business with Orielly Chevrolet.

Payman Kohan

Feb 20, 2015

I am a happy customer as always after my last service. William Samaniego, my service technician, has always been very professional and this last experience was no different. Always a pleasure guys! Keep up the great work!

Darrel Yarbrough

Feb 19, 2015

I bought my first new Chevy truck at O'Rielly in 1969. I have always had excellent service and been treated fairly when issues came up. I really like the new 2014 Silverado LTZ, definitely the best truck on the market today.Regards, Darrel

Fonda Insley

Feb 19, 2015

Staff is freindly and efficient. My Service Coordnator Bear is very cominicative and keeps me in the loop on everything that is going on witht he car. I would never go anywhere else for service on my domestic vehicles.

Charles Harry Redman

Feb 18, 2015

This is my 4th vehicle that I have purchased at O'Reilly Chevrolet. It is the only dealership I will choose in the future. Excellent sales staff and service.

Mary Joseph

Feb 18, 2015

In and out in a timely manner, have always had a good experience at this dealership and our service consultant has always taken care of our every wish

John Taylor

Feb 16, 2015

Love the new service center set up and that you actually wash the vehicles upon completion of repairs. Love Richard as a service rep, very professional!

Jessa Deaubl

Feb 14, 2015

I dropped off my car for an oil change right before a roadtrip and it was ready to go within two hours. I was a bit surprised that my service advisor thought I had purchased a new vehicle when I have brough this car in for service multiple times, but the service itself was great. they also provide a printout of the inspection to show where each of the inspection points falls, which is nice to have.

Grace Madrid

Feb 12, 2015

Very excellent was in and out shortly this is my favorite dealer!!

Joe Morales

Feb 4, 2015

had a great experience and bring all my vehicles to orielly cheverolet

Gilbert Granillo

Jan 31, 2015

Ann Edwards is "MY" service adviser. She is great. She called me every day to keep me informed about my car. She is the reason I will buy our 5th car from O'Rielly's. Thank You, ANN EDWARDS

Ian Walker

Jan 31, 2015

The service we receive from O'Rielly Chevrolet is always wonderful

Steve Marino

Jan 30, 2015

Excellent service. I was taken right on time and given loaner. All repairs were completed.

Jennifer Zeiger

Jan 29, 2015

Everything was perfect. I was well attended to and everything was done in an efficient timely manner.

John Bremond

Jan 29, 2015

Your service group, especially William Samaniego, are very helpful and professional.

Catelin Beachy

Jan 23, 2015

Mark (Bear) is such an excellent service advisor! He is always helpful, kind, and trustworthy whenever I bring my car in.

Ruben Llamas Jr.

Jan 23, 2015

My service contact was Mike, he did a great job keeping me informed on the progress of my oil change and also repair's on a re-call. Enjoyed a hot coffee and a danish while I waited. Good job O'Riley's

Denise Moroyoqui

Jan 21, 2015

The staff has always been very friendly, and they have great prices.

Raymond Perry

Jan 21, 2015

The recall repair was done faster than Ray Garcia said it would take. This was great. Both Ray and his trainee were very helpful and the service was very fast.

Karen Rowles

Jan 15, 2015

Always a pleasant experience. Very nice and helpful and you are never waiting for someone to kelp you.

Jon Moody

Jan 13, 2015

Great service... thanks! Everyone was very courteous and helpful. Suburban looked great when I picked it up.

Richard Jones

Jan 12, 2015

People make an organization run smoothly and correctly. Ray Garica is one of those special people that made my visit outstanding. Keep him.

Katrina Leon

Jan 8, 2015

Wait was a longer than they said it would be, however car service was good.

Stacey

Nov 29, 2014

O'Rielly Chevrolet is a fantastic dealership From sales to service!

Buck

Nov 21, 2014

No bull . They didn't try to sell me things I did not want or need like other car dealers do . Good service .

glbergmann

Oct 15, 2014

Took my car in for a recall, had a scheduled appointment (7:00 AM) it took over 3 1/2 hrs to have the work completed, (after being told when I brought it in it would be less than two hours). I asked why it was taking so long at the two hour mark, was told my appointment wasn't actually for getting my car in to get it worked on, it was just so the Service Consultant knew I was bringing in a Vehicle for Service. (what is the use of having an appointment system) This is the second time this has happened to me when I brought this vehicle in for recall maintenance.

cbascom

Jul 21, 2014

Went into the Dealership on a whim. I arrived was greeted right away offered coffee, water. then I was asked if I needed assistance. No one bugged me they only directed me when I asked, but were always there with out me having to go looking for someone, minus the hovering. When I did get more serious and actually wanted to see more cars and drive a few, I was meet with very helpful sales staff and felt absolutely no pressure at all!!! My Hats off to the dealership, they have earned my Business Will

Olga

Jun 17, 2014

it was amazing everybody was very kind and helpful,i love my new car,and thanks to Mauro Gonzales ,and all the personal that made my experience very good

Clarisa

Jun 16, 2014

I love the friendly, quick and speedy service! Ray is great, and the ladies at the coffee stand are awesome. Also, the lady who checked me out was super friendly. She made a tiny mistake, and quickly fixed it. Loved the customer service!!!!!!!!

Margaret

Jun 16, 2014

They couldn't find what was wrong with my vehicle after the Diagnostic (following message light would come on: 'Service Air Bag'). Ray Garcia stated if it came on again, to bring it in Monday, June 16. The message did not come up at all this weekend. We shall wait and see if it comes up again.

Margaret

Jun 15, 2014

I love ray Garcia he makes me feel like I am more than just a number he knows me he knows my car and it makes me feel I like the fact that if Ray is busy somebody else will come up to me knows my name and we'll get me going

Brissa

Jun 13, 2014

Every interaction that I have had with the members of the OReilly team has been amanzing. They make me feel like royalty.

Art

Jun 12, 2014

In the Collision office, JR Gaskins, Walter and Monique very helpful and pleasant. I already wrote them a Thank-You note. And I told them how great a job the O'Rielly collisionteam did on my replacement bumper. It looks perfect.

Ray

Jun 11, 2014

Once again my experience at Orielly was outstanding! My service advisor Mark Rechlicz always provides us with excellent customer service on my Silverado and wife's Malibu! As an active military member, I would like to thank Mark and Orielly for everything they do to make each visit for my family so we are accommodated and in-and-out in professional timely manner! The corvette cafe also has great food and service!

Mayra

Jun 10, 2014

we have always appreciated the prompt and great service we receive from our service advisor Ray Garcia. He is great at what he does, as well as the technicians that work on our vehicle. We are very happy and very satisfied with our decision to have O'Rielly Chevrolet work on our 2010 Suburban. Thank you Ray, and Techs.....

James

Jun 8, 2014

I love the fact that I can make an appointment on-line and get a good idea about the cost before I go in. Everyone that I interact with has been very courteous and professional; and wait times are reasonable considering the extent of work being performed. I couldn't be more pleased with the staff and level of service they provide. Thank you.

dalewis

Jun 6, 2014

On our way home, towing a 5th wheel, from Houston to Sacramento, my husband noticed what he thought was a bad transmission leak. I phoned the nearest chevy dealer, O'Rielly. Friday at noon is never a good time for something like this to happen. We were told to bring the truck in and park the trailer in the back lot. With in a short time the problem was found. A leaking turbo hose with the same color fluid as the transmission. The hose was replaced. My husband also had them do a little work on the front breaks because they were beginning to feel to "soft". We didn't get the, run a round, from being out of town. Mike got us in and Dave got the work done. Can't thank them enough that we didn't have to spend the weekend in the parking lot in our RV. We were on our way in just a few hours. Thanks again Mike and Dave. We made it home. Glenn and Debbie Lewis

Darrel

Jun 5, 2014

I had my appointment for an oil change unaware of the recall.My Service Technician took care of it for me with out my knowing. He later called me on a follow-up. I really appreciate how he has handled my cars over the years.William is a great guy who I trust.

Jeanne

Jun 4, 2014

Thank you so much for helping us get a brand new car! We shopped around but you guys were the best! Special thanks to Billy and Billy and Greg. Awesome job!

Ruben

Jun 4, 2014

Service was done in a timely manner, I think my advisor was named Dennis, He was extreemly polite, helpful, and saw that all my need's were met, as a bonus he gave me a $3.00 coupon to buy a drink and a cookie !!! Thank's

Krystal

Jun 3, 2014

I love my new car!! Much thanks and appreciation goes out to my salesman Vidal Acosta, and everyone involved in making sure I got the vehicle I wanted.

Juan

May 27, 2014

Your service advisors are very professional, and as always verycourteous and friendly. I keep recommending Orielly Chev.to anyone who requires auto service.

Courtney

May 25, 2014

Every one was very helpful. I really like the fact that before leaving everything was explained about car. Everything was set up and I understood how everything worked on car.

Brianna

May 22, 2014

Special thanks to Michael Shiplet in the Service Department for being a wonderful listener also for helping and understanding with all of my questions and needs. Keep up the GREAT service! Thank you! -Brianna

Eric

May 21, 2014

Wife decided to travel to Oklahoma in our Silverado at the last minute. I was holding off on buying four new tires, until my next service (tread was 2/32"). I called O'Rielly's tire shop and spoke to "Frank"(working alone). After explaining my situation, Frank arranged getting four requested tires from the warehouse and would be ready to install them in an hour of our conversation. Having to go to work this Saturday, my wife drove to the tire shop where Frank installed the new tires as promised. You think this story of exceptional customer service is at an end? Absolutely not! While driving home on four newly installed tires, my wife had a full fledged flat tire at Pima/Columbus! She called Frank, who took the initiative and drove to; took off the flat tire with a penetration of the new tread; returned to the tire shop; fixed and balanced the tire; then returned re - installed the tire, finally getting my wife back on her way (Oklahoma)! I can't say how truly amazed and grateful we are to have had met Frank that Saturday. Frank's customer service requires reward, but even that was turned down!My wife and I extend our most hearty "THANK YOU" to Frank and can only hope O'Rielly's Chevrolet will recognize Frank's contribution to your organization! Once again to Frank, best wishes and Thank You!Very appreciative customers,Mrs. & Mr. Eric George

Henry

May 21, 2014

Have bought all my Silverado's from O'Rielly...always got the same salesman and best deals. Service is always fast and no complaint's good job O'Rielly Chevrolet!

Michael

May 21, 2014

Everyone I worked with was professional and courteous. I felt confident that I was being treated fairly from the moment I walked in the door until I drove away in my new Silverado. I look forward to working with them all again.

Oscar

May 21, 2014

Our service advisor, Mark "Bear," is great at what he does. He explained thoroughly what to expect and kept us informed throughout our wait at the service department area. Bear is certainly an asset to your Service Dept!

James

May 20, 2014

Excellent service from the moment I was greeted to check out. Fast and friendly. I mentioned the recall info on the 2014 Malibu and it was taken care of in the normal service appointment. I am very pleased.

John

May 19, 2014

My service adviser Mark "Bear" is amazing! Very workable and flexible with my crazy work schedule. He helped me get a loaner when my car was going to be in service ror a few days. He makes sure I understand the repairs and answers all of my questions. We have had cars serviced at many different dealerships and he is by far the best!! Only recommendation would be to streamline pick up process. Came in Saturday and between servicr advisor cashier and delivery we waited almost 45 mins. Maybe theres a way to start getting the car prepped when customers arrive??

Maria

May 18, 2014

Ive been coming here for 20 yrs, always great service....I have referredi so many of my family and friends and will continue to do so...From Mauro Gonzales , my salesman, to Richard in the service department, always always the best.

Raymond

May 18, 2014

My 2010 Aveo was in for 5,000 mile service and on the way home it quit running. I called my service rep, got it towed, got me a rental. The car blew a head gasket and repaired under warranty. Completely Satisfied. Thank You

Mary

May 17, 2014

My service there was excellent especially the very helpful advisor Ann Edwards she expained everything and made the process easy and without a hassle. Big Thanks to Ann.

Richard

May 16, 2014

I have had nothing but good Service with William Samaniego and Tuesday was no exception. I had my Wife that has Parkinson and I had just dropped off my Dog to get washed when my Battery went dead. After AAA had replaced my Battery I had to take the Dog and my Wife Home and when I came back William did everything to get me back on the road as the Battery post had to be replaced as well.

Harold

May 15, 2014

Always a pleasant experience when I drive in for service. My Service Adviser, Mr. Ray Garcia, is ready with my records and the recommendations needed to keep my '06 Aveo in top form.

Alexia

May 13, 2014

Everyone..especially Ray in service is so professional and nice. I feel like a person and not just a number or customer! They all work so hard and diligently that I would not want to go anywhere else!

Henry

May 13, 2014

Service went smoothly and fast. Unfortunately the car wash equipment was down and I did not get the carwash that was part of the deal indicated on my O'Rielly coupon.

Jonathon

May 9, 2014

The sales staff at Orielly Chevrolet were great and made me feel very comfortable through the entire buying experience. Enrique and Billy were very helpful in my decision between the Malibu and the Cruze. I am very happy with my decision.

Ruben

May 8, 2014

Took my vehicle in for routine maintenance and alerted my service advisor to some broken interior pieces that were covered under my extended warranty. My service advisor completed a work order and I was told that he would contact me when parts arrived so an appointment could be scheduled for replacement. I waited almost two months and called myself to check status. I was told the parts were on hand and scheduled an appointment during my day off from work. After leaving the vehicle, my service advisor contacted me approximately two hours later to inform me that the parts were not in after all and had actually been returned to the manufacturer. It was explained to me that the parts manager returned the piece because it sat on his shelf for over a month. Why did I never receive a phone call informing me that the part had arrived in the first place? My service advisor said he would try and find the communication break down and advise me. I was under the impression that my service advisor acts as liaison between the dealership and me and would, therefore, be my primary point of contact. After the parts were reordered, I had to bring my vehicle in later that week. It was a bit of an inconvenience for my wife and I due to my work hours. My service advisor provided me with a rental car and next oil change free of charge, that was appreciated. I chose to detail this incident due to a similar experience when I had to bring my vehicle for a broken interior part sometime last year. I had to call my service advisor several times to check the status of the ordered part and never received a phone call when it arrived. I truly feel that if I never called and pestered staff about the status of my parts, I would still be driving my vehicle with broken seat belt clips and broken dash buttons. Your facility seems to receive a high volume of work and I understand things can get hectic. However, I don't feel customer service should suffer. I have only used your service department since my vehicle was purchased new at your dealership. My family schedule is fairly busy and I need to plan vehicle services around these obligations. I expect prompt and professional services from your facility as people expect from me in my line of work. Although my service advisor did a decent job of assuaging my frustration, I am now considering using a different Chevrolet dealer for future services and/or warranty related issues. Please feel free to contact me with any questions or concerns. Thank you.

Troy

May 8, 2014

Mr. Dennis Dousch has assisted me with taking good care of my diesel powered Silverado for appx the last 12 years. I value his expertise and have always appreciated and followed his advise. Your new facilities are excellent and the quality of the work the mechanics have done on my P/U has been just great. Keep up the good work.

Jens

May 6, 2014

Are you kidding?? The O'Rielly Chevrolet team never does anything other than the very best!! I can definitely tell you in advance that I will always respond in exactly this way to all such surveys ... I think I'm O'Rielly Chevrolet's chief cheerleader!!

Joseph

May 6, 2014

Me and our family absolutely loved the service, EVERYONE there is so nice and caring!!!!! I could NEVER see myself and our family EVER going to another Dealership...... I am overwhelmed with the service and VERY satisfied!!!!! Once again THANK you so MUCH!!!! The Apalategui Family

Paul

May 6, 2014

Everyone was very helpful and able to answer any questions I had. They were very professional and even washed my car after they worked on it. thank you

Fitzpatrick

May 5, 2014

The technician explained what needed to be done on certain services that were due. He also worked on the air conditioningand brought back to normal operations. Also, he recommendedthat the tire need to be replaced which was done as well as the back shocks that he had mentioned at a previous visit.Overall I was very pleased with the work done to my pickup.

William

May 5, 2014

I think you are overpriced (19.50) to replace a marker bulb and I cannot understand why you would replace a locking gas cap with a non-locking cap when we are in a city environment.

Ronald

May 4, 2014

Our service advisor, William, did an excellent job of keeping us informed every step of the way while our 2008 impala was there for service. William has always treated us with respect while servicing all our vehicles in the past. Also, a special thanks to Nancy who sold us our last 2014 vehicle and for her friendship while visiting O'Rielly Chevy on Fri, 2 May 14!

Bruce

May 3, 2014

Ray is the "man". He has been my service adviser for years. He takes care of everything I need for my vehicles to keep them in tip-top shape!

Keith

May 2, 2014

Not one single complaint! By far O'Rielly Chevrolet has been the best dealership I've ever dealt with. They have a Chevrolet customer for life!

Myrl

May 2, 2014

This was a regular visit for Lube, Oil and Filter. Our car was also due for a Transmission Flush. We also needed the license plate light replaced. The tech checked our wiper blades and found them in need of replacement. Thanks to Ray Garcia and the Techs who look out for our cars needs. We are fortunate to have Ray Garcia as our Service Manager. He is the BEST.

Nabor

May 2, 2014

Our experience at O'rielly Chevrolet was excellent. Dealing with the New Sales Manager Martin Gonzalez was a great experience. He and his staff were very helpful and made a new car purchase possible.Thank you Martin to you and your staff!!! My family and I applaud your professionalism and extreme courtesy.

Bernd

May 1, 2014

Job was done ahead of promised time. All worked out well and car drives as I expect it.Well done! Thanks You

Jane

May 1, 2014

I went into the dealership for an oil change and they completed a recall item while I was there. Waited no longer than 40 minutes.

Miki

May 1, 2014

It just seems that every time I take one of two vehicles in, either it works great, or I have to take it back for something. Also I was told that if a problem can't be duplicated, I'd have to just let the vehicle die(being towed into shop) and at that point they will find it. If a transmission is slipping from first to second, that should be something that is fixable. But I've bought 1 new vehicle and three used ones from Chevy- so I guess I would think that stuff would work smoothly.

Bradford

Apr 30, 2014

Woman who scheduled appt. said Auto Butler plus oil change would take about 1.5 hours. Technician at arrival said to expect 2.5 hours. Actually took about 2.0 hours. A little better estimating time at scheduling would be useful.

Denzel

Apr 30, 2014

I received notice of a recall on my 2014 Malibu LT3. It was concerning my A/C. I took it in but I guess it wasn't really a recall but an update. You took care of me greatly as well as providing me with a coupon to use at your cafe. Thank you so much. Sue Clouse

Jamie

Apr 30, 2014

I was happy with the service department. I wasnt too thrilled that an issue with a trim piece that was gouged hasnt been remedied since i identified it within a couple days of getting the vehicle and was told it would be taken care of.

Savannah

Apr 30, 2014

They came out to greet me right away. They called periodically to give me updates on my car and notified me as soon as it was ready.

Monica

Apr 27, 2014

I received great service at the Service Dept by Diana. She answered all my questions My service adviser, Richard made me feel welcome and kept me updated on my car.

Robert

Apr 26, 2014

I had a certified service (LOF, tire rotation, etc.) done on a 2012 Impala. From the time I checked in to the car being returned to me was one hour. I think this is very good service considering the number of vehicles brought in for service on a given day.

Art

Apr 25, 2014

Our maintenance/repair service from Dennis Dosh and his team is always A-1. We're grateful they are there. We trust them completely and have, for quite a number of years now.Sincerely,

Glen

Apr 25, 2014

We were visiting Tuscon and we due to come home to Minnesota the next week. They found a bad transmission leak and fixed it so we could keep on schedule. They were so nice and so helpful that I wish they were my dealers up in Minnesota!! But noone wanted to move up here.

Lindsey

Apr 23, 2014

It was great, as always. Mark (Bear) is the only person I go to because he always is honest and makes sure I'm getting the best deal!

David

Apr 22, 2014

Service manager Richard Gibbens and crew were very courteous, professional, knowledgeable and were clearly customer focussed.I am and will continue to be a member of the Chevy family.

Heather

Apr 22, 2014

I dropped in on Friday to get my oil changed and they were able to accommodate my vehicle while my daughter and I went to a movie at the mall. The car was serviced quickly. I picked it up from the front office after our movie and it had even been cleaned up very nicely.

Doug

Apr 21, 2014

I had my ECM replaced on my 2007 Trailblazer. Since my brother in law owns a dealership in Ohio I brought in the ECM myself. I was charged almost $16 for "shop supplies". When I asked your person if there were any supplies used she said not that show is aware of. With an ECM there should be no shop supplies needed. It's four screws (supplied) and plug ins plus programing. When I said that I shouldn't be charged for supplies that were not used. Her reply was everyone is charged that fee. Being charged for materials that were never used is not ethical and may prevent me from returning or recommending O'Rielly in the future. It will also determine what Chevy dealership I will consider when replacing my SUV in the next 12 months.

Mary

Apr 19, 2014

Every time I take my car in for service I'm continually impressed with the service attendants who are always friendly and care about why I've brought my car in. They always take time to listen and I don't feel rushed when explaining the reason for my visit. The sales staff is also friendly and make me feel welcome while I wait. I'm also impressed with O'Reilly's commitment to supporting our community and the American Cancer Society. I'm a volunteer with ACS and the day I brought my car in for service they were hosting a bake sale with proceeds benefitting the Making Strides Against Breast Cancer walk. Everyone at the dealership is friendly and I've always received excellent customer service. I can't wait to buy my next new car from them... a corvette!

Elizabeth

Apr 18, 2014

O'Rielly Staff rates with 5 stars in customer satisfaction! JR and Brian assured me that my vehicle would be looking like I did the day I drove it off the lot and they were absolutely correct! I trust O'Rielly to get the job done right.

Sharon

Apr 18, 2014

Dennis Dosch always takes care of me. He's the best and the mechanical staff are always doing the best they can with respect to service and quickness. O'Reilly's the best dealer I have ever dealt with.

daviddd13

Apr 18, 2014

I took by brand new vehicle, less than 6 months old, to get weather stripping fixed on the door. A lazy fix was completed, so in less than a couple weeks, the problem came back. I returned my vehicle to this dealership a second time. A little bit more time was spent on fixing it, but again the issue returned within a couple of weeks. I returned my vehicle for a third time and asked to speak with a supervisor. My request was refused because the supervisor was "out to lunch." I was assured by Dosch that it would be an easy fix, but last time it took a little over 4 hours to fix, so I assumed I would be waiting for a while at the dealership. 6 hours passes and I ask for an update on my vehicle. I am told that new parts had to be ordered and they were going to be keeping the vehicle until the parts arrived. The supervisor, McCoy, tried giving an excuse as to why I was not informed. Now, I have to drive another 45 minutes (1.5 hour round trip) to get my vehicle repaired.The people at the service center are very unprofessional. They were always polite, but I don't go to a dealership to see a smiling face. I go there to get my (brand new) car fixed with the expectation that there is enough professionalism to 1. fix a problem with my vehicle and 2. keep me informed of the status of my vehicle, especially when they were going to be keeping it for parts to be ordered (which should have been done in the first place)I would strongly advise against purchasing vehicles here and against getting your vehicle serviced here.

Charles

Apr 17, 2014

O'Rielly Chevrolet got my daughter's 2012 Cruz in the next day after her call. Michael was incredible! He was thorough in his questioning, accurate on what needed to be done and why, and made certain I was aware of the costs before I authorized the work be done. Unfortunately, all this had to be done because HB Brown Chevrolet in Casa Grande' did not do their job. Thank you, Michael and O'Rielly. My daughter is 22 and told me she won't buy from any other dealer. Chuck Huber

Daniel

Apr 17, 2014

Everything went perfectly as always. My service rep. Ray Garcia is the best in my eyes. He set me right up and had my car for my return in less then One Hour. I couldn't ask for anything better. I recommend O'Rielly to everyone from service to a new and used car purchase. This company is the best. Thank you and God Bless.

Sarah

Apr 16, 2014

Bear is a great service advisor when Carl Left I was not sure I would be happy again but I am I waited for 10 minutes before someone came and saw me so i was a little irritated at first but he made that irritation Go away Immediately I have thought about leaving O'Reilly thanks to him I might be staying

Cloud9

Apr 15, 2014

The service manager was very helpful and polite. He was very helpful in terms of locating applicable coupons and discounts, without even being asked. He stayed in touch all day long to keep me informed of issues and progress. Most of all, he was friendly and accomodating in a variety of ways.

David

Apr 15, 2014

Excellent service, even non- sales employees were friendly and asked if I was being helped. Overall my experience was outstanding.

Dan

Apr 12, 2014

I was very happy with my visit. The work was done in a timely manner, all the staff were courteous and did all they could to help me. I will be back for my future maintenance needs.

Jorge

Apr 12, 2014

I am completely satisfied, Pablo Hillman is a great salesperson. We have bougth two cars from him already, and will go back to him next time. Thank You Pablo...

Lloyd

Apr 12, 2014

Doing years of business with you firm I have consistantly been impressed the quality, knowledge, positive attitude and helpfulness of you staff in service, sales, finance and parts. Kudos to Messurs Richard Gibbings, Pedro Nessy and his staff, Carlos Tribolet as well as my Sales Associate Nancy Tribolet! You can not do better with people like this working for O'Rielly Chevrolet. Bravo!!

Dale

Apr 11, 2014

The service associate I worked with was very helpful and prompt to keep me informed about the progress of the work on my vehicle. Everyone I came in contact with was courtesy and a pleasure to work with.

George

Apr 11, 2014

Was told it would probably take about 2 hours to complete job.That was acceptable. It was accomplished in about 1 1/4 hours.That was excellent.

Ray

Apr 8, 2014

Service Advisor was friendly and courteous. I received the service that I wanted and wasn't pressured into any other services.

Kevin

Apr 5, 2014

I had to wait a while when I pulled into the service drive, other than that the service was great. Bud was very pleasant.

Robert

Apr 5, 2014

My experience with the entire Orielly family was great! They went above and beyond to make my experience an unforgettable one! From sales to service, the dealership has an exquisite staff!

Customer who recieved excellent service

Apr 4, 2014

I am always helped right away and given excellent service

Vida

Apr 4, 2014

Had an appointment at 12:15 arrived at that time and was immediately taken care. Got the service done in limited and came to tell me. All involved were very courtious!

Deborah

Apr 3, 2014

The service tech checked me in on time and the oil change was done in less than an hour. Every employee I interacted with was friendly and knowledgeable

Douglas

Apr 3, 2014

everything was great.....made my appointment online, scheduled my maintenance to my needs, waited for the car and was there only a short time. just like i like it!! the snack bar in the waiting area is the best!!! overall....2 thumbs up.

Francis

Apr 3, 2014

Explained to service tech my issues & he checked everything that could have become an issue than performed the service as necessary

Stephen

Apr 3, 2014

Everyone treated me with dignity and respect as it should be. I especially appreciate the salesman, Jose Villalpando's brilliant smile!

Timothy

Apr 3, 2014

It was nice and clean. The service staff is wonderful and the cafe has so many items to choose from!

Andrea

Apr 2, 2014

Everyone I dealt with was friendly, personable, and knowledgeable. Though I have purchased vehicles before, it was always as part of a couple, this was my first solo purchase and I was glad I chose O'Rielly.

Christopher

Apr 2, 2014

I came in because my latch on the trunk was broken. I had the extended warranty on my car but I was disappointed that I had to pay $100 deductible. I pay extra just to have that warranty then I have to pay again when I come in??

Dale

Apr 2, 2014

Everyone was very pleasant and helpful from the service representative, cafe help to the crasher. They all seemed to go out of their way to make me feel at home.

Stuart

Apr 2, 2014

The only issue I had at all was why did I need to bring in the car early - 8:00 and have an appointment for that time, when there were two other vehicles who needed the tech ahead of me? The dealership provided me with a loaner so I could make two appointments in the afternoon and then return it when I picked up mine at 5:15, but had I known it would take as long as it did, I would have made the appointments in the morning, brought my vehicle in about 11:30 and it would have been done at about 3:00 when it was done anyway. The dealership would have only needed to transport me to work and back in their van as they have before. I was fine and grateful with the option they chose, just wondering why?

Janet

Mar 31, 2014

whent in for a oil change Ray found my water pump was leaking gave me a rental car and had to order a new oneI had my car back in 3 days

Rodney

Mar 31, 2014

Very friendly and courteous employees. I especially appreciate my service advisor (Dennis) and his expertise. My work was done as promised in a very professional manor.

Roman

Mar 31, 2014

The Collision Center was fantastic! Chris handled my problem with great efficiency and speed. Because of their efforts, we got our car back in a speedy return and all the issues were repaired! Chris was very helpful as was the manager who phoned me. It was an excellent experience for my wife and I.

William

Mar 30, 2014

went in for an oil change, they tell me you cannot make an appointment , so when I went in they said it would be 1 hr, it was 2 hours,, my car sat in the lanes for 55 minutes till someone drove it back to the back, that was my only problem, otherwise everything was good, good complementary snacks, good service tech, just the waiting could have been better..

Miriam

Mar 29, 2014

Every agent at Chevrolet is very attentive and willing to give the best experience. I like to give special thanks to Moises for taking the time and work to treat us so well on my first car buy. He is the best of the best thank you.

Harvey

Mar 28, 2014

Ann, the service manager, was excellent! She got everything correct on the order. The service department did a great job doing the service and repairs.

Christopher

Mar 27, 2014

The people are friendly, knowledgeable and work fast to help get me in and out fast so I don't have to wait a long time. The waiting room is great and always clean!

John

Mar 27, 2014

Things went fine. Quote for tail light was higher than expected. The tail light is available online for $30-$50, but I was quote $170 plus $70 labor.

Brianna

Mar 26, 2014

Thank you for working with me as far as the cost and time of my recent requests. Special Thanks to Michael Shiplett -Service consultant, for being a great listener and understanding my frustration.

John

Mar 25, 2014

Our initial (30 day) check on our Tahoe was excellent. We dropped it off and returned an hour later and it was ready to go. Bear ensured we had everything we needed.

Pat

Mar 25, 2014

Came in to get oil change and met the big guy. He had me in and out in about an hour. Fairly painless. CAn't say enough about the service.

Ray

Mar 24, 2014

Great experience especially since I live in Iowa and I really depend on my vehicle. You fixed a major problem very professionally. Your waiting area was excellent.

Samuel

Mar 24, 2014

William samaniego was really helpful and very friendly. as always my Silverado was well taken care of. thanks again to the staff at o'rielly. Samuel salazar

Justin

Mar 22, 2014

Mark and his team went out of their way to make sure that it wasn't a problem with the phones. Wait time was not the crazy "all situation".

Paul

Mar 21, 2014

The service was just greatThe only thing I didn't like is they tell u that is going to be a 30 minute job and it turns to be almost 2 hours , I explain that I need it my car fast because I need it to go to work and they just didn't care about thatHonestly I'm thinking to go somewhere else to do services like oil change, tire rotation and air filter, waiting too much is just not good at all

Martin

Mar 19, 2014

I'm very happy about my experience with the dealership. Worked around me to really make the car purchase experience great.

Roman

Mar 19, 2014

I have not been disappointed with the care we have received at O'Rielly. the people who work there are very experienced and very friendly. We especially want to point out Mr Gibbins (Service), Javier, Ray (Service), Mr Lollins and others who have made our day every time we go to your establishment.

Stuart

Mar 19, 2014

My only issue and one which I would like addressed and a response is a charge to diagnose the broken light on the header above the dashboard (passenger side) as I told them that the switch was broken and needed replacement. The service department did a diagnosis of the problem and lo and behold found the switch to be broken. It cost me $80 which I think is unfair and not justified. I would appreciate a response from the dealership as to my issue.

Debra

Mar 18, 2014

I am very happy with the customer service I receive from William Saminiego who is very helpful when I bring in my vehicles for maintanence and repairs.

Gabriel

Mar 18, 2014

My experience at Orielly was a pleasure from start to finish. Robert Ortega displayed great knowledge and professionalism throughout my experience. Everyone involved in the sale and the staff in general were very kind and helpful. I will recommend Orielly to my friends and family and hope to make it a long term relationship. Thank you Orielly!Gabriel

Jack

Mar 15, 2014

Service advisor, Richard Gibbings, excellent. Excellent touch was the car being washed when finished!! Overall dealership looks very nice after remodeling.

James

Mar 13, 2014

my right rear tire came back 10# underinflated; also, do Stingrays now come with plastic valve covers on the tires? My last Corvette had metal vavle covers---

John

Mar 12, 2014

Every time I come in to get my car serviced , everyone is friendly and curtius. I never thought I would enjoy being at a dealership so much. O'Rielly Chevrolet has a Great staff!! I definitely will be back .

William

Mar 12, 2014

Great service department and my service manager Ray was very knowledgeable and an outstanding person to work with. He made my O'Rielly experience worth driving across Tucson to have my vehicle serviced. Thanks Ray

Ronald

Mar 10, 2014

Visit for service of my vehicle was good. Was informed of progress throughout the visit and recommended of services needed.

Chris

Mar 8, 2014

I have an 18 year old 1 ton truck with almost 400,000 miles. I drive it on some of the worst back roads in Arizona for work. Ann Edwards and the mechanics have done an excellent job of making sure my truck does not fail me when I need it the most. The personalized service I receive at OReilly is impeccable and gracious.Chris

Gerardo

Mar 8, 2014

well i didn't like the fact that they tell you one thing and then do another.. but the car sale it self... and we needed cars so i purchesed 3 new 2014

Edwin

Mar 6, 2014

I made the appt. on line. Everything went according to plan.It took a little over an hour to change oil, rotate the tires,overall inspection, and wash my car. Excellent!!!!!

Leticia

Mar 6, 2014

THE DAY WAS LONG, I DIDN'T GET MY CAR UNTIL ALMOST 7:00 PM BUT IT WAS WELL WORTH THE WAIT. MARK "BEAR" AND HUMBERTO (WHO CLEANED MY CAR) ARE WONDERFUL, VERY NICE. THANKS FOR EVERYTHING!

Marilyn

Mar 6, 2014

The man I worked with (Ray, I think) was very nice. He explained everything they were going to do and what it would cost, and my car was finished earlier than he said it might be. I love the new waiting area, and the food is good and inexpensive.

James

Mar 5, 2014

It was a pleasure, salesman was product knowlegable No run arounds, just a quick and no nonsense deal that save both of us alot of time..

Mark

Mar 5, 2014

MY EXPERIENCE AT O'RIELLY WAS VARY GOOD. IN ADDITION, MY SERVICE ADVISOR WAS EXCELLENT. DENNIS DOSCH WAS THERE TO HELP ME IN ANY WAY I NEEDED. IT'S HARD TO GET GOOD EMPLOYEES NOW DAYS, BUT ORIELLY CHEVROLET HAS ONE ON THEIR TEAM. THANKS AGAIN, MARK ZILLHART

Michael

Mar 5, 2014

Domingo and Rachel were great! The car was on back order waiting for the Z51 package then after production, got held up by the horrendous weather in the Midwest and East. Despite my numerous phone calls and questions, they always returned my calls and never seemed frustrated. Great customer service!

Virginia

Mar 4, 2014

I have never received less than fast, courteous, and expert service in the many times I have had service or repairs on my automobile. They are top-of-the-line!

Michelle

Mar 2, 2014

The service technician William was very courteous and prompt. He made certain I knew about my vehicle in a timely manner and made sure my time was spent waiting around.I was disappointed the dealership would not opt to help fix issues on a vehicle that was only purchased new 2.5 years ago however had 40K miles. This is not the technician's fault. I would think Chevrolet would stand by it's product a little better when the both the issues involved have been well documented and known to be an issue.The problem under warranty was taken care of timely and I have no complaints there.

Thomas

Mar 2, 2014

Required additional service that was vital to the integrity of my Tahoe. Was told the cost before the repairs were done by consultant Ray Garcia. Water pump was leaking glad it was found as I am traveling to Las Vegas. Thanks Ray and O'Riellys.

Kenneth

Mar 1, 2014

It was a great experience as usual. My service advisor is a joy to work with and I trust his advice.

Chevy Driver

Feb 15, 2014

Upon arrival, the service advisors are courteous. While waiting for my vehicle, I was offered free coffee. In the end, I was explained what was done to my vehicle. All in all, a painless experience.

Jess

Feb 14, 2014

Staff is always nice and polite. The cafeteria is great for getting snacks and keeping my boys occupied.

DC

Feb 11, 2014

You guys did a great job! Friendly and knowledgeable staff, a quick turn-around time, and a bullseyes on the diagnosis. Getting it right the first time, saves everyone time and money. Thanks O'Reilly service dept. for a job well done! :-) Sincerely, Dave Coleman

Rick M

Jan 8, 2014

Always a pleasure to get my truck serviced at O'Rielly

Bob

Dec 5, 2013

I had made an appointment with concerns and work I wanted checked and done. The car was immediately put in the queue and the car went into the shop. After the estimated time the car was ready and concerns were explained with the work performed. Excellent service!

A happy customer.

Nov 20, 2013

I love getting my car serviced at O'Reilly's. My service rep Ray is very attentive and informative about my car. I love the food and the servers. My work is stressful and I always feel renewed, as though I've been at a spa, along with my car, when the service is finished.

NM Dine

Oct 30, 2013

OReilly did everything possible to get me out of my old truck and into my new one. I appreciate all the help I received from the Sales Floor to Finance. Thank you.

sams Silverado13

Oct 15, 2013

I took my 2013 Silverado which I bought at O'Rielly to get it's second oil at O'Rielly service, I got great service as always William Samaniego was very helpful keep me updated on what was going on with my truck. Everything was great. Liked that they have a nice waiting room and a nice little fast food diner.it was awesome. Thanks again to everyone at O'Rielly Chevrolet. Samuel R. Salazar

MrsDuran

Oct 11, 2013

It is nice to go to a shop where they don't try to get you with uneccessary services.

DeborahZ

Sep 10, 2013

I thought that I would not be able to finance a completely new car. This is the first time in my life I have bought an absolutely new car. This experience was amazing, to say the least. I was treated like a first class citizen instead of someone with bad credit. Everyone I dealt with the evening I bought my car treated me in a friendly and respectful manner. I believe they did everything in their power to help me get the car I needed. I am thankful for all their help and efforts. Not much more to add...just a great experience overall!

gunfighter53

Sep 8, 2013

I try to keep my vehicles in excellent shape and my service technician is a great partner in doing so. On the last maintenance visit other issues that I wanted corrected were detected while they were performing standard Maintenance II. Most of these were completed within the original scheduled time and the remaining major issue (CV Boot) was able to be scheduled within 5 days (to fit my schedule).

gyhooay

Sep 5, 2013

Ray is a great asset to the dealership. He is very customer oriented, communicates well and makes sure the customers are satisfied, and repairs are completed on time. Frank

R.Vasquez

Aug 29, 2013

Everyone from sales, finance and delivery were wonderful. I am a returning customer and will continue to come back.

Rickster

Aug 25, 2013

It is always a pleasure to take my vehicles to your shop for service. Ann and the folks at the Corvette Caf are great!!

ucmoon

Aug 22, 2013

Made the service appointment for 0730 hours 08/19/13 using the internet. The vehicle was dropped off at about 0130 hours on 08/19/13. The vehicle was diagnosed around 1445 hours and the work was completed on 08/20/13 by around 1200 hours. Overall, I am satisfied with the service but a little dissatisfied with the fact that I lost a day of work to be available to pick up the vehicle on the second day.

dreamer8181

Aug 16, 2013

Just purchased ANOTHER vehicle from my dream team. I would highly recommend this crew to anyone looking for a vehicle for themselves or a family member. My CREW is the best there is in the sales and the service area. Scott Gabriel always takes all the time we need, lets us drive whatever we want to test and finds us the best deal we can get. My daughter loves her new Spark. Thanks guys.

mrae0967

Aug 6, 2013

Nancy Tribolet and Chris Holcomb were super nice and found me just the vehicle I was looking for. I LOVE my Chevy Equinox! Chris offered me a great deal on my trade in and Nancy is just so easy going and friendly that the whole experience was wonderful! I will go back to them for my next vehicle too!

JD's mama

Jul 30, 2013

Service was great and it was done in a timely manner even though I did not have an appointment. I will continue to take my truck there for service.

Love Our Equinox

Jul 22, 2013

We worked with Danny Portillo to purchase our new Equinox and he was very pleasant to work with and didn't make us feel pressured into the purchase. We also felt like he gave us a fair deal for vehicle we wanted. We were also pleased with the vehicle orientation that Javier provided and found it quite interesting that the bulk of the time he spent with us was spent going over the electronics and sound system! Times have changed.

smata15508

Jul 11, 2013

The service waiting room is very nice and clean and accommodating. All the staff are very courteous and professional and seek to please all customers. Didn't mind waiting for my car while being serviced as I had full access to big flat TV's, free WiFi, a full stocked snack bar, clean restrooms, etc. Overall, a very relaxing, comfortable experience.

Dennis

Jul 6, 2013

Onstar Module was checked out and found to be not communicating. The part was ordered and upon return to the dealership was taken care of efficiently. Ann gave us great service as always and she is a pleasure to work with.

Richard troy

Jun 27, 2013

As usual the people were friendly and the work was of high quality.

SMata

Jun 20, 2013

Had a very pleasant experience and the staff was very accommodating

VBTucson

Jun 19, 2013

The collision center staff were very helpful and my was repaired to good condition.

John Taylor

Jun 7, 2013

Ray Garcia remembered me and specifics about my vehicle. He is courteous, helpful and professional. Ray is a great service Technician and represents O'Rielly Cheverolet Excellently. Thank you for the great service!

Ute

May 15, 2013

Everybody was very nice and very helpful.They are knowledgeable and explained everything that is to know about our new car.We are very satisfied and will refer your dealership to all of our friends.Thank you very much.

jll

May 14, 2013

Great experience, customer sevice was excellent even while in the middle of construction. No complaints.

Ted Haworth

May 4, 2013

The discounts they advertised were quickly forgotten and failed to materialize. It seemed like they were designed to get a person in the door so they could apply their sales tactics. It was a complete waste of my time, so I will not be going back to O'Reilly Chevrolet.

leeann.lemoine

Apr 23, 2013

SERIOUSLY DO NOT BUY A VEHICLE FROM THIS DEALERSHIP....It was the biggest mistake. They were extremely rude and lied about everything about the vehicle in order to make the sale.

Not an Idiot

Apr 19, 2013

I went in tonight to look at a car advertised on Cars.com. I immediately knew they had used an older-than-dirt sales tactic to get people in the door: they advertised a higher end model when, in reality, they had the baseline model for sale. The guy behind the desk tried to tell me that the model in question is actually called by both model names! I'm pretty sure car makers don't call their high end models the same as their low end ones; sorry, I'm not that dumb. After that, the guy told me that they were selling the car at an incredible clearance price of $3000 less than book value, as he handed me the Carfax for it that stated it was priced at $60 OVER book value. Maybe the price of the car was a discount to the upgraded model but that's NOT even the car they were selling AND he had just handed me the paper that told otherwise. I've bought used cars since before the internet was as big as it is, but I'm amazed that dealers/salesmen are still using the same tactics as though the public doesn't have IMMEDIATE access (ie cell phones) to all the information they need to make a fully informed decision. I mean, I could fact check you as you're giving me your pitch! Not only that, but to hand me the proof of your lie AS you're lying to me is beyond stupid. Couldn't be more unhappy with this experience. I told my wife she could test drive the base vehicle here and we would buy it down the street because there was no way I would purchase from this dealership after this experience. Congratulations: $17k cash just walked out the door.

truck guy

Apr 4, 2013

Came to orielly to have the transfer case fluid changed. At this dealer they will only change the transfercase fluid if you buy a front diff change? Asked if they could use the fluid I brought and they told me no since they use a special machine to exchange the fluid. The transfer case has no torque converter and is serviced the same as a diff. They have a policy of forcing you to buy something you dont need?

Happy Customer

Mar 27, 2013

Overall, I had a wonderful buying experience at O'Rielly Chevrolet . I feel that every staff member was extremely helpful, and that all of my questions were answered with much knowledge of the product. I truly believe that I made the right decision on purchasing my 2013 Chevy Equinox.

blackdiamondmoving

Mar 21, 2013

Poor customer service, does not return phone calls, can not fix problem right the first time or the second or the third!!! will not admit thier mistakes. Do not bring your medium duty to this stealer. we are out 12000 dollars for a truck that doesnt run.

buyer

Feb 28, 2013

tried to get pricing on line,not helpful at all,would rather play the price game,not worth my time.

AJinTucson

Feb 19, 2013

I would like to thank and express my appreciation for Joe Diaz at the OReilly Collision Center. He went out of his way to make a stressful experience less so and as pleasent as possible under the circumstances.

etterusi

Jan 16, 2013

My husband and I wanted a vehicle with economic transportation and low mileage. We found both at O'Reilly with the help of Moises Gomez and Chris Holcomb. They both treated us respectfully and gave us a great deal. They were even as wonderful to us after the sale. When we brought the car back, they honored the bumper to bumper agreement and acted as if we were valuable customers. I couldn't say enough positive statements about these two managers. They are a great team and I would not have reservations if I were to buy from them again. The best is- I love my car and thank them for making the sale possible.

jenferrell

Jun 12, 2012

These guys are the best. They took such great care of us! We recommended them to our friends and they were impressed too. Reading this may not be "word of mouth" but consider it to be my recommendation for a quality job for a fair price!

pguerrer

Jun 12, 2012

Unfortunately, I have had to visit the shop several times and each time I have been pleased with the quality of the work. The attention to detail by all the employees working on my truck was exceptional. I would be glad to recommend them to anyone requiring quality work and exceptional prices.

dreamer8181

Jun 8, 2012

Everyone we have worked with have been wonderful. They always take the time to talk to us and never seem to have better things to do. Wonderful people and dealership.

5008

Dec 15, 2011

I wanted to buy a used truck to replace my old Ford. Figured I would see what they have since they are close to my house. O'Rielly Chevrolet was having a sale on new cars and initially I didnt want to even consider a new vehicle but Mike offers to let me test drive a 2500 Silverado and I fell in love. At first the price seems high so I told him I would not buy then and I ended up going to Watson. Watson was not able to provide a similar truck with the features I wanted. The Siverado they showed was roughly the same price so I ended up going with O'Rielly because they had exactly what I wanted. Mike was an interesting guy. He seemed to love his job and has been doing it for a long time. He made sure I was COMPLETELY SATISFIED and even gave me free accessories for my truck. I am rating the Overall experience as a 4 because I felt it took a long time to get the paperwork done. Might have been my bank's fault though. Everything else was great.

dorie j

Oct 26, 2011

I would like you to know how pleased I am with the service department at ORielly Chevrolet. I have been purchasing vehicles and having them maintained at ORielly for the past 20 years. Quite honestly, its the service department that keeps me as a customer. It is imperative that I have my vehicle is in top running condition because I rely on it because I am constantly on the roads. I never worry knowing that Dennis Dosch, my Service Advisor, is taking care of things. I am confident when I drop off my vehicle it is in the best of hands. He treats my vehicle as if it were his own. I completely trust Dennis advice and know it to always be honest and accurate. ORielly is such a reputable dealership I never worry about unnecessary repairs. Scott Vironet, the Service Manager, runs an excellent department. He is personable and sincere in greeting me every time I am there. On the occasions that I need a rental car, he makes sure that I have one at low or no charge. He offers sound and knowledgeable advice. I appreciate his patience and professionalism as well as the fact that he is always accommodating. The office is like a family; everyone knows my name. I love the friendly atmosphere and the great team effort in which everyone does their part and communicates with each other and me. I plan to stay with ORielly because of the people and the quality of service that I receive with each visit. Dorie Johnston

kim.harriman

Mar 12, 2011

Scott always takes the time to listen to what we want and helps us get exactly what we want. We have purchase 3 vehicles through Scott and all of the were great. We can stop in just to say HI and he never treats us like he is to busy for us. He always checks with us a week or so after the deal to see if there is anything else he can do or anything we need . We dread the day we need to buy a car without Scott.