Ontario Volkswagen reviews

XxXLuvMeDeadXxX

Oct 1, 2016

Thank you so much for your great service. I was beyond stressed out when my mechanic told me how much the repair on my vehicle was going to be. So I decided to find out if any of the repairs needed were still under warranty after talking to Phil he assured me that everything should still be covered and to bring it in. I took my car in the next day. He checked me in quickly with no wait time and asked if I needed a ride. Once he was done checking me in he told me he would call me later with an update and just like he said everything was covered. Not to mention the repairs my original mechanic had told me were needed turned out to be wrong. So I would have been out $645 and my vehicle would have still had the same problems. I would highly recommend Ontario VW and Phil to anyone who needed services or repairs on their VW. Thanks again for all your help!

BuckyRI

Sep 24, 2016

After making an 'on line' appointment, and assigned to Phil, Jimmy 'checked me in', due to Phil working with another customer. Upon completion of the Phil explained the completed services, and 'checked me out'.As with previous service visits, Jim Straley has built a great team, always willing to assist each other, without comment or explanation. This is extended beyond Jimmy and Phil, to the 'behind-the-scenes personnel, that confirm appointments, as well as post service follow up calls.

Tdube

Sep 24, 2016

Thank you for the great service. Even though I didn't end up having my car serviced there after it was diagnosed, Phil was very helpful and very sensitive when it turned out that my beetle is a lemon. Thank you for having people like Phil there to represent your business. He does a great job. He even supported me when I was trying to steer my husband toward the egolf. Good try Phil.

Swoop

Sep 23, 2016

Jimmy is great! We always have a great experience when we bring our car in for service. Jimmy truly seems to care that we are happy. Goes out of his way to make our experience as painless as possible. I don't hesatate to send my teenage daughter in by herself,because I know jimmy will take care of whatever she needs. Thank you!

Tom S

Sep 23, 2016

I made an appointment and was served on time. Very helpful and knowledgeable staff. Work done in time promised. Very good experience. Will return for future service.

VBC15

Sep 23, 2016

Thank you for fixing my car and recommending the additional services. Phil Gibson helped with problem solving my car needs in a timely manner. I will use this service shop again due to Phil's professionalism.

Jlh12345

Sep 20, 2016

As always Jimmy always follows through on all my service needs on my vehicle this is the principal reason why I do my business at Volkswagen of Ontario his professionalism in this follow through on everything that I need is always handled efficiently and quickly. If there's ever a problem he's always quick to contact me and let me know everytime I get my vehicle back it's in perfect condition.

MrLopez

Sep 17, 2016

I took my Passat after a failure to fix from another dealer. They diagnosed my problem and fixed it at a very good price. I will be taking my Passat to Ontario Volkswagen for all my service needs.Mike

Robin Dawson

Sep 16, 2016

I worked with Joe over email until we reached an acceptable deal and then finished the deal when I went in. It was easy and I am completely satisfied with everyone I worked with and my new Tiguan!

Thekabinet

Sep 16, 2016

I initially was contacted by Joe who I was able let know the specifics about the Golf Sportwagen I was looking for. Joe was very straight forward with their availability and was able to get me the car I wanted at a good price. I made an appointment to go for a test drive. Within just a few hours I was the owner of a new Sportwagen. I took delivery from Augie who was very friendly and able to run me through the features of the vehicle. All in all, I am very happy with Ontario VW and my purchase.

Happy Customer

Sep 15, 2016

I had sent Jimmy an email at 6:55 am about a problem with my car. I had answer from him by 7:00 am the same day. As always, he was able to schedule an appointment for me at the time I needed it. I have a dealt with many different car dealers over the years....VW has the best service by far. Always friendly, courteous, helpful, and happy to help. Jimmy is great to work with. He always goes above and beyond to help.

Judy246

Sep 13, 2016

It was very easy to schedule service. The advisors are through about explaining the work and providing updates. My car was ready when promised and the whole process was very easy.

Mohammed

Sep 13, 2016

I have dealt with phil he is awesome. The waiting area is not that good. Employees are helpful. They know what they are doing. K

Erik Neff

Sep 9, 2016

Went in for 30k service and some issues that I noticed. I couldn't wait around, so was provided a rental car for the day. Can back next day, everything done and ready to go.

unclebuck007

Sep 8, 2016

The staff is always happy and friendly. As long a s i own a Volkswagen, i will be loyal to this dealership. I came in for a non scheduled maintenance issue and was taken care of in a expeditious way.

ronni cichy

Sep 8, 2016

Jim has a great attitude and took care of my service without a appointment. I received fast and great servoce. I would reccomend Jim at Ontario for all their service needs.

shellsceb

Sep 7, 2016

Great service! helped out in every way- Car rental- checked my extended warranty had my car wash had my rental car returned and always answered all my question

Partyman86

Sep 6, 2016

Came in for my scheduled maintenance, and they answered all my questions and I was out of there before I knew it. Got what I needed done and on my way.

snuzevw

Sep 4, 2016

Everyone was friendly, a clean and well kept waiting room, and a shorter wait than estimated, as well as less than the amount of $$. Always good news. And a great job cleaning my incredibly dirty car, it came back looking so pretty and clean!

dotdude

Sep 4, 2016

I didn't expect to buy a Volkswagen - The buying experience at Ontario VW was better then expectedthe salesman Sam was courteous and knowledgeable about the vehicle What was really nice was Don Tielsch helping us through the paperwork. He didn't try to hard sale us anything that we didn't need.Thank You

PassatJim

Sep 3, 2016

Service dept maintained communication and informed us of upcoming maintenance. This is the fourth time to this dealership and will continue to come back. There was a minor issue with car coming back with a scratch but there was no hesitation to have a top notch repair made.

marie

Aug 30, 2016

My serviceman (Jim) always has a smile waiting you. He checked the things I requested. Made sure I had a ride back to work and I was picked up in a timely manner. Overall I rate the service excellent.

David Collins

Aug 29, 2016

Bradley was very friendly and courteous, Excellent employee. Service was perfect. Shuttle driver was very safe and friendly. Would return and recommend dealer to friends.

Happy Customer

Aug 27, 2016

My concern was addressed promptly. I was provided with a rental car while my car was being service (bumper-paint). End result is my car was returned and the bumper looks great. Thank you for the continued excellent service.

Jesus68

Aug 27, 2016

We had an appointment for 9;00 am, waited only a few moments, when our turn came up we were taking care immediately. Our vehicle was ready when Phil said it would be, and he explained anything to us in detail to our satisfaction. Over years that we have taken our vehicle to Ontario Volkswagen it has been a pleasant experience with the personnel at this location.

Vwbird07

Aug 26, 2016

This is my third visit to the service department this year, my daughter has been there 4 times and my boyfriend a couple of times and Jimmy has been very helpful. Great customer service very impressed with as busy as he is always puts a name with our face. NICE JOB ?

Kelly

Aug 22, 2016

We were kept informed about the progress, time it would take to complete, price, and any other pertinent information. Work was carried out satisfactorily & completed in the time frame we were given.

V-dubjetta

Aug 17, 2016

Everyone was helpful from my call to roadside service, to the service department. My car was checked and fixed the same day, and got me back on the road

Coronaj2

Aug 16, 2016

My experience was fantastic, I would recommend this dealer to friends and family with out hesitation and Jimmy is a super star... Thank you for all your help

V-Dubbin'

Aug 16, 2016

Jimmy in the service department always takes care of our VW. Being a Touareg, it is one of the pricier VW to maintain when something needs replaced, but they are great at keeping it running great with the budget in mind!

Tracy Thompson

Aug 13, 2016

Since purchasing my 2013 VW Passat, I have always taken it to Ontario Volkswagen for maintenance. My service advisor, Jimmy is always extremely pleasant and responsive to my concerns. He is the reason I keep coming back.

funexperience

Aug 1, 2016

Jim and his team was great in the service department!!! All my questions were answered and Jim even pointed out some features on my new car that I was unaware of. a most pleasant experience!

L0veofyourl1fe

Jul 29, 2016

Every time I'm there I get top of the line service and quality. Always caring and considerate. Always willing to do more to have a happy customer.

L_Gray

Jul 29, 2016

Jimmy was very informative and made sure we were on the same page. He came to me accurate estimate numbers so I could see what the service would cost.

Art.X

Jul 28, 2016

I've been to Ontario VW for scheduled service for many years, they always provided excellent services. Work was done properly with my car returned to me on time and clean. Great job, guys!

DatrthDriver

Jul 28, 2016

Flawless service and customer focus from the moment I stepped in till I drove off. Every single employee I interacted with was nice to me, my favorite was the service tech who invited me to attend a vw car show coming up next month. I'll be coming back time and time again.

Eric Rowe

Jul 28, 2016

I stopped in the dealership and was instantly helped by the service department who set me up with a scheduled 10k mile service. When I arrived for my appointment, Robert helped me as soon as I got in the door. He was very friendly and even though it was a simple service, he made sure all my questions were answered and concerns were met. Very easy, quick, and complete. Thanks!

Mmc123

Jul 28, 2016

Great service and pricing. When I called Ontario VW to schedule my service, I was thrilled to find them $100 cheaper then the VW dealer that's by my house. Thanks Jim for the great service!

Palm Desert

Jul 27, 2016

I purchased my VW Jetta from Tim Johnson and was also assisted by his father, Greg. The sales phase was flawless as I knew it would be. My most recent service experience was the best ever. Robert Tabor reviewed the work to be done in detail and could not have been more courteous. I was hoping that a shuttle would be available to provide me with round-trip transportation to the nearest 24-Hour Fitness location. When I explained to Robert that the shuttle service generally handles drop-offs, but not pick-ups, he immediately arranged to have the shuttle service provide me with round-trip transportation.

rgtorres

Jul 26, 2016

Joey was quick to approach me and offered to show me vehicles. He is somewhat new and I had a couple of questions he could not answer so he quickly went to get me the answers. I visited the dealership 3 times and Joey worked with me on each visit. Nice job Joey! My family and I are very happy with the purchase.

John B

Jul 26, 2016

My experience with Ontario VW is always outstanding. Jimmy in service is very personable and provides excellent customer service. They are always timely with feedback, prognosis and next steps.

Zafar

Jul 25, 2016

Exceeded expectations; corrected problem I came in for; kept me abreast of what was going on periodically. Phil Gibson was awesome. The time it took to do the work was reasonable.

drdicrasto

Jul 25, 2016

Jim's customer service was fantastic! He is a super star. My experience with Ontario Volkswagon was excellent. Even thought I live in Chino Hills, I definitely will be back. Thank you!

antonio castelluccio

Jul 21, 2016

Jim my service guy went to work taking care of are cc needs right away .when i called to make our service appointment Jim took over and provided us with next day help

LisaB

Jul 21, 2016

I've NEVER had a bad experience and always gotten great service. Yeah, my car has been a pain in the xxx a few times, but you guys have always gotten her back on track....

nopwb123

Jul 20, 2016

Never ever have dealt with rude employees. At times you can tell they overwhelmed but never take out their frustration on customers. This recent visit I was concerned about my car and Jim was very helpful. They allowed me to leave my car overnight and they had my car ready early the next day. Impressive!

wolsky,Dan135

Jul 20, 2016

Brad is fantastic and this is the first time I am able to let you all know but you probably already know. By far the Best !!!

Cargal

Jul 19, 2016

Great service, Tim and Scott made the entire process expeditiously seamless it has been the easiest, most non stress car transaction I have experienced. All communication was returned promptly. We recommend there service to others.

diesellover

Jul 19, 2016

Jimmy is still the man. Got a good job done and come out with a clean car. The price seems fair for a dealership. I was a simple, no nonsence visit. Nothing to see here.

desotogal

Jul 19, 2016

The service department staff is always professional. They go the extra mile to explain what needs to be completed on the servicing of my car. They always greet me with smile and a hello. Great Job!!!

Maryann

Jul 13, 2016

Thank you all for your assistance and a special thanks to Phil for suggesting I consult my insurance company and they were able to assist me in this costly repair

Passat Pleased

Jul 9, 2016

I took the Passat in to have LoJack installed, that was already paid for. Service called & said. LoJack Rep was sick & I would have to reschedule. When I arrived, LoJack was installed!

Tim and Jan

Jul 8, 2016

I called to schedule a 50,000-mile service on Tuesday and got scheduled for the next morning. James Willhide, our service contact, was busy with another customer, so one of the other service reps took care of getting the car into the shop. The vehicle ahead of ours on the alignment rack took longer than expected, so James made sure we were comfortable and arranged transportation to and from Bass Pro Shop so we could have lunch.Every service appointment we have had has been handled extremely well, to the point that we actually like going to the dealership!

Dranny007

Jul 8, 2016

Good service, finished quickly. Was disappointed to find out only my first two services would be covered with my model and year car. I've never purchased a car that didn't cover all basic service for at least 4 years. This will definitely cause me to buy a different car when I choose to sell this one.

marnirayne

Jul 8, 2016

James Willhide was an exceptional service writer! he made me feel comfortable and confident in the service. If i lived in Ontario I would use Jim all the time! James went above and beyond to make sure that i had a loner car and rental as needed. Thanks!

JB

Jul 7, 2016

This was our first time at this dealer for service. The service was excellent and our rep was genuinely caring and explained everything to us. We will definitely be back.

dl148266

Jul 5, 2016

I was impressed with James' professionalism and attention to detail. He explained everything clearly and I was confident the experience would be positive just by his presentation and attitude. The service was excellent and the car is running like new.

Kristina

Jul 4, 2016

Only needed broken license frame bracket and 12 volt charger fuse replaced. When I picked up the car it was washed and vacuumed, what a nice surprise.

funexperience

Jul 1, 2016

Zach Williams made our buying experience the best we've have had in 25 years. He was professional and took the time to help us.

carolb

Jul 1, 2016

I wanted to have my auto checked and asked for the multi point inspection. It was done quickly and no problems, even asked if i wanted the auto washed.

rickyrodmac

Jun 26, 2016

Traveled from Ventura to Ontario and had a great experience. Being out of town and having a friendly and knowledgeable place to get something done was great. Brad and Jim were a pleasure to work with and great guys.

Hagaha

Jun 19, 2016

The service I received was great. The service reps are friendly, very helpful and they aren't pushy. Thank you very very very very much for your hard work.

Terrivilla2

Jun 2, 2016

The svc dept. has always been up front about my car needs. I've never had reason to believe that they would steer me wrong. Sales dept. was friendly, not pushy and I had ample time for decision making.

Q Dee

Jun 2, 2016

I went in to purchase after a brief description of my options, I was pleasantly surprised at the process. My 1st service after 10,000 miles was also a breeze.

rnino11

Jun 2, 2016

The staff are all pleasant and approachable. Very friendly and sincere in helping me choose a car. I have been a customer of this dealership for many years and it is the best vw dealership.

unclebuck007

May 29, 2016

I continue to use them because of the customer service. As i work in a customer service environment, i is always comforting when you find people that care.

David M Tamulevich

May 27, 2016

Having to moved here to Cali, Ontario Volkswagon provided excellent customer service for my 2014 Beetle.It didn't take long for the required vehicle maintainance. I plan on coming in for the service from Helendale.

Gu

May 27, 2016

I was greeted promptly and all issues were taken care of quickly. I was waiting for my car and was able to enjoy free snacks and hot chocolate. Great service!

Chrisb83

May 26, 2016

My experience at Ontario VW service is always amazing. The service personnel are very accommodating and considerate. I did not have an appointment during my most recent visit but they took my car in right away. I could have waited in their nice waiting area but I got the shuttle to drop me off at home. I received a call from the service department and got a rundown on all the suggested repairs. When i went to pick my car up, the service attendant already applied a discount on my bill before i asked for it and further explained the additional repairs that my car would require. My car was very clean and running so good once I got in it. Could not be happier.

rM

May 15, 2016

I took my car into the service department at Ontario VW because I received a recall notice in the mail. Phil, in the service department, was very helpful.

shinramusha

May 14, 2016

The service agent was courteous and tentive to my questions and concerns. All questions have been addressed. I would recommend my friends to come here.

tg

May 13, 2016

As always Vw Ontario delivers! They were quick to get my vehicle in to be serviced. And what was required was done right the first time! Thank you Vw Ontario for always putting the customer first.

Kat1019

May 10, 2016

Augie Gomez was very helpful and accommodating. I hate buying cars and dread the process he made it painless. All the paperwork was completed prior to me coming in.

Rich Friedeman

May 8, 2016

Needed warranty work. I was set up with a rental, car was fixed ahead of schedule, and all was good. I had pretty limited schedule flexibility with that work day, and they accommodated my needs very well.

CC driver

May 5, 2016

I had a few things done at this dealership and one was covered under warranty which I only found out at this dealership. I have always kept loyal to a different dealership but after making the commute of over and hour to service my vehicle, I decided to try Ontario Volkswagon and the results have been amazing. I am overjoyed to learn that Jim, the service manager had the knowledge of the warranties for my vehicle. I'm not a dumb cookie, but having 86K miles on my car, I didn't think that any of my warranties were still in place....wrong. My other dealership was ready to charge me 1,200 for something that they should've known was covered. What a pleasant surprise to learn that I didn't have to pay out of pocket to fix the issue. Ontario Volkswagon won me over. I also had another issue which was quoted at 250. It was time to pick up the car and Jim, the Service Manager informed me that the time for this fix was longer than expected but since we had discussed price, he was going to honor the price given in the morning. How can you "Not" love this dealership. Holds true to their word, gives the customer the best service and has the knowledge of your vehicle when your miles are high and the most courteous as you drop off and pick up your vehicle.

Xoppara

May 2, 2016

The staff is courteous and friendly. Excellent and timely service. I am happy with the service received. We bought two Volkswagen cars and have both serviced there.

Bill Ripp

May 2, 2016

I had a great experience. Phil is a solid professional that reflects very well on your organization. I would be happy to have him as part of my own organization.

V DUB

Apr 28, 2016

great team , focused on getting me in my new car, Quickly...... freindly, can do attitudeclean , well lit showroom , cool parts on display , trustworth , lots of smiles

Grateful

Apr 23, 2016

Phil Gibson helped restore my faith in dealerships, Volkswagon and mankind. He "went the extra mile" to take care of me and my family when we needed emergency service and assistance. Thank you, Phil!

Pwest

Apr 22, 2016

had a great experience working with Philip. he was clear and quick with getting our car completed on time. I would definitely come back again.

Shaggy

Apr 20, 2016

My check engine light came on, I scanned it with my code reader and knew exactly what my car needed. I searched local dealers, and Ontario VW seemed to have good reviews, so that's where I booked my service appointment. Jay, at the service desk, was great to deal with. The work was done on time, clean and professional. They didn't over charge me, and didn't try to sell me on any BS that I didn't need. Thanks guys, for being honest and doing good work! I will bring my car back again for the next service.

Darthflater

Apr 19, 2016

Ontario Volkswagen is very nice and clean dealership,The staff was very friendly and helpful with the service I needed.I am to return for another service.

Lisamariee

Apr 12, 2016

Roberto the salesman was very professional & stayed true to his word on getting me the deal I wanted for my new car. The salesmen weren't pushy & we're very courteous .. I would recommend the dealership to my friends & family

ChazBow

Apr 11, 2016

Thanks for the great job. Exceeded my expectations. I appreciate the work done and the processes that the dealer has in place. Thanks again for the terrific service.

ssafetybus

Apr 10, 2016

A recall on my e-golf, this made me unhappy about my car already being recalled, however they got me in right away and reprogramed my car so it will not stall while driving. I sure would have liked to VW hat, however they did not have any pretty colors like blue

Maddog53

Apr 9, 2016

Did not have a Saturday morning appointment. Service advisor worked me in to schedule for recommended maintenance without hassle or admonishment. Service Advisor set expectations, work was done efficiently and completely, Service Advisor reviewed actions taken and recommended future actions to take, both personally and service department wise. Very professional and respectful. Parts Department was also equal to the standard set by the Service Department. Will definitely be back and even though I live 40 miles frontage dealership I will certainly recommend Ontario VW for both sales and service.

Alicia

Apr 8, 2016

My Jetta 2012 needed a new battery after almost 4 years and I decided to take it to the dealer where we purchased it. We have always received excellent work and the staff is cordial and professional. While there my tech advisor informed me that a recall was needed for my car. I decided to have them do it there and it only took an hour for the recall to be complete. Now my car is running excellent, the battery problem is gone. I highly recommend Ontario Volkswagen for sales and purchase.

Alex

Apr 3, 2016

I am 18 years old. I have brought my car in for service two times. Jay always treats me with respect and courtesy, not like I am just a kid. He is always very helpful.

Lydsvw

Mar 31, 2016

At Ontario VW they are very fast and very friendly. They help you as soon as you walk in the door, explain everything and the prices are great.

ddowe123

Mar 29, 2016

The service was great. I got an appointment in a timely schedule to meet my off work schedule and the maintenance was finished a lot faster than expected. The service engineer Jimmy, was very knowledgeable, helpful, prompt and friendly. Great Job guys!

Butch casimiro

Nov 13, 2015

I always like vw bmw and of course benz. But the problem is, i dont have that kind of money to spend. What i mean i do have some money only if i can afford along with my other bills. I hope you guys can help me. Walk out driving with the choice of model that i have in mind. It may sound impossible, but i heard you guys are the #1 best vw bmw and benz car dealership all over the south land area. Not unless i could be wrong. Any way with my good intentions you can make it possible for me to buy a car from your lot with out any problems. In fact you can consider me a first time buyer honestly. Looking forward to visit. with a great expectations ASAP.

jmoran1097

Oct 8, 2014

Initially, I made an appointment with Ontario VW to have the battery replaced in my 2012 Passat SE. Lisa, in service, took care of me and made sure that I was up to date with all service records. I was the second owner of the vehicle. However, while waiting for my service to be completed, I decided to browse the current selection of VW's. I was greeted by Elizabeth who made a point of introducing herself and giving me the rundown on the current specials, as well as some awesome deals on their new vehicles. She wasn't pushy in the least bit and spent time with both myself and my girlfriend to show us around.She peaked my interest in exploring things a bit more and I ended up meeting with Jim from sales. I expressed a desire to check out the Tiguan and Golf TDI. Not hesitating, Jim took us outside and opened up several models. I ended up passing on the Tiguan, but test drove the Jetta SE and Golf TDI. Immediately, I fell in love with the Golf TDI. Several hours later, I completed the paperwork for my Golf TDI lease and traded in the Passat that I had originally brought in for service! Brian from finance took care of me and we got the paperwork signed quickly. There was no run around, no tricks, no hassle. Jim and Scott both worked to get me an acceptable deal and I'm now in a brand new lease with a lot of fun to be had.A huge, sincere thank you to Elizabeth, Jim, Scott, Lisa, Brian, and the rest of the Ontario VW sales team for their help! Give them your business. Low key dealership with people skills.

nmcalderon

Aug 12, 2014

You know how car makers have their own motto's "...helpful xxx people.."? Ontario VW is your "Genuine & Helpful VW people." I've had my prior and current vehicle serviced and was assisted by Phil (Gibson)--who is quick & knowledgeable--to give the chunk of the diagnosis for your vehicle and Jim (Wilhide) who represents true Customer Service. Both men are exceptional and are very helpful. I highly recommend Ontario VW; they get the job done here. I will admit, I did not purchase my 2nd Jetta here, I went to Orange County. However, Ontario VW is now my vehicle's "primary physician." :) Lol And to leave on a great note, it is true as the saying goes about Volkswagen, "Das Auto."

thatgirlalex09

Apr 22, 2014

I purchased a 2014 vw golf from this dealership about a month ago and they asked me to bring in the car after a month just to verify everything was running smoothly. i called in to make an appointment and the appointment i requested was available immediately! ill admit i was about 10-15 minutes late to my appointment. i was greeted by Phil who saw me waiting in line and brought me to the desk immediately he told me there was no issue and they could still take my car in for service. he originally told me the wait for the service was about an hour and a half even more i told him there was no problem. as i waited in less than 50 minutes my car was serviced and washed! i was very pleased with that. Phil was extremely helpful and friendly he went over details of the car with me and also talked to me about the dodgers ( i was wearing a dodgers shirts). he made me feel extremely comfortable and happy with the service provided. a short days later he emailed me to verify everything was alright. what a nice guy! thank you so much for everything!

happybuyer951

Mar 21, 2013

Anthony Reyes and all the other staff we interacted with were great. We are thrilled with our new VW. Thank you for the Great Internet Price

vivi040372

Jan 3, 2013

spoke with Marlin who is head of sales at this dealership and one of his salespeople by the name of Mike this morning January 3rd, 2013 at around 9 am. Worst customer service ever! I asked them to quote me on a 2013 base model Jetta automatic and the idiot by the name of Mike starts quoting me on the wrong model car and when i proceeded to correct him he rudely cuts me off and his manager Marlin is also a complete CERTIFIED MORON! you don't need a whole lot of brains to work at this establishment that's for sure. Took my business elsewhere can't believe VW hires such brainless, mediocre people. They feed you all this crap and BS and treat you like you haven't done your research and are prepared they just throw all these ridiculously high numbers at you and are rude when you tell them what you know.

Ekania

Dec 23, 2012

At the end of a 2 hour ordeal, I felt truly sorry for the salesperson who was trying his best to get me a deal on a Golf. Inexperienced, he relied on the finance guy on duty to work the numbers. But that guy and his sales manager were deceitful and disrespectful. I was eventually told to come back when my demands were more reasonable. Later that afternoon I bought the identical car at exactly the price I had offered Ontario VW. I hope the young salesperson does not follow the lead of his two 'mentors'. Advice to prospective buyers: do your homework and shop elsewhere.

moodviolet

Nov 22, 2011

On November 12 I flew from MN to The Ontario area to help my, newly relocated, daughter purchase a vehicle. She looked at different manufacturers in the area and was very high on VW. We first went to Ontario VW for a test drive, but they wouldn't discuss pricing below MSRP, that surprisingly, came from their Internet Sales associate. He lost a sale. The next day we went to another VW deal in Covina and bought a 2012 Golf.

Jrobinson59

Oct 11, 2011

I bought a Pre-owned Jetta from Anthony Reyes. From the start this was the easiest transaction for me, I like the fact that car was waiting for me when I pulled up to the dealership and no bail and switch. Thank you for making this a great experience and my kid is going to love her car. Thank you Anthony!!!!!

vwshopperLA

Sep 10, 2011

Thanks to Anthony, Tim Franklin. It was truly a great experience buying a fine pre-owned I drove 45 mins to buy this VW. Everyone listened to our needs and professionally answered our questions, which made for pleasant accommodations. We were treated very well!We were pleasantly surprised by a follow up call from Anthony informing us of the remaining service warranty on our car!We plan on being repeat customers and will recommend Ontario VW to family and friends.Best Of Luck G Perz

laguy310

Sep 5, 2011

Labor day Weekend. I went looking for a deal for my dream Jetta and everything was very professional, quick and easy. Anthony was awesome to work with in achieving what I wanted. This was my first time purchasing a vehicle on my own and I really couldn't have asked for a better experience.

Primesale2000

Sep 3, 2011

Buying a vehicle from OntarioVW was Funtastic! The dealership has an easy to use web site to view the dealerships inventory; saving us time. We compared and selected a vehicle and contacted Anthony Reyes. He quickly provided us a quote and arranged for an opportunity to test drive. Anthony reviewed the vehicle we considered with us at the dealership and answered all our questions. Anthony was knowledgable about the vehicle and demonstrated unique features before the sales to help us finalize our purchasing decision and working with us through the negotiations and financing. Then later after the sales, provided us an overview the vehicle instrumentaton and controls so we were comfortable and safe with our new vehicle. We experinced no pressure sales or bait and switch tactics. The staff was professional and respectful, straight forward and they demonstrated their caring about customer service. This says alot about the OntarioVW dealerships customer commitment. "Customers come first". Thank You OntarioVW, for a great deal on a new Routan SEL.

mgckay

Jul 21, 2011

PLEASE FOR THE LOVE OF GOD DO NOT BUY A CAR FROM THIS DEALER!!!Bad experience from the moment I took the car out for a test drive. Salesman texting during test drive, ignored my questions. Then when I started negotiating with the price, he argued with me practically yelling that there was no way that he was lowering the price since it was on sale. Sales mgr came out seemed like the gave a sh*t for a while. Anyway bought the car. 3 weeks later car service light comes on. I call ask him what the hell?!! He said well it might have been serviced already he didn't know. Week goes by, couple more days. Finally he says no it hasn't been done. Before purchasing I asked what services were due next I was told that nothing was due for 100,000 MILES!!! Anyway here it was a major service due all $600 worth!! I argue with him why I have to pay for this when I was mislead from the beginning? I hadn't even made the first payment yet! Couple days later, I am STRANDED IN THE MIDDLE OF THE NIGHT!!! Car won't turn on for whatever reason! It is towed to the nearest dealer the following morning. I call Tim asking him if he knew of any problems with the car and why all these things are all of a sudden happening? I am upset, he said he will handle it. Fine car is ready in two days. Car drives fine all day long, I was told it was a fuse problem. I turn on the car to go to work the next morning and guess what?? The damn thing won't turn ONNNNN!!! So much for piece of mind eh?! I call the dealer he is saying once again he will fix it. Alright well that is great but it is Memorial day weekend and I am late to work again due to the problems with this car. I run to the nearest Enterprise there is nothing available for rent due to the holiday. I call Tim he ok's the extra fees on a premium car, he said he would take care of it. Then I am told I cannot take the rental car until I give them a P.O. number. I can't get the P.O. number until the car is delivered to the shop. Well 2 hrs later I am able to leave with a car. I get my car 7 days later. Car is fine. Week after that I drive over 100 miles to Ontario to get my service done free of charge. I get there only to be told that they had no idea I was coming and that I would have to pay out of pocket and the service takes 4 hrs or longer. I leave and contact Tim, he seems like he cares and apologizes. Car is serviced at the nearest dealer courtesy of Ontario. I then find out that Enterprise did not get paid by the dealer and ALL CHARGES CAME OUT OF MY ACCOUNT! I am told they are taking care of it and well after being ignored repeatedly, I have spoken with VW corporate and I still am not reimbursed for the charges and I am now taking this to court!!! I was told that I kept the rental car too long and now it I have to pay for it. Gosh they are SOOO NICE!!!

peedubs

Jun 1, 2011

After four weeks from signing my contract and purchasing my vehicle, the dealership calls to tell me that my 60 month loan, which had already been "APPROVED" before I signed, is now unapproved after four weeks. The sales rep told me I needed to go back asap to sign a new contract for a 48 month loan which would increase my monthly payment by $55.00. In other words, this dealership is allowing their customers to enter into a contract and drive off the lot hoping that the loan stated in the contract will actually be approved by the bank and if it isn't they try and force you into a new contract or threaten to repossess your vehicle. Can you imagine if all businesses were like this? You buy a book for $10 on Monday and on Friday the bookstore calls to tell you that you owe an additional $5 because the cashier made a mistake. What a shady way to do business. By the way, I am taking this to the media and hiring an attorney.

LINDA PARSONS

Aug 31, 2010

The service staff was very professional, knowledgeable and friendly. I had my car towed in with a emergency repair without an appointment. The staff greeted me promptly and keep me completely informed. To my surprise my car was completed the same day! I highly recommend this dealer.

townes van

Aug 31, 2010

Had a really bad experience in Corona - I called VW customer assistance and they suggested I try Ontario VW - glad we did - very friendly - fixed us right up - Highly recommended - totally opposite of our first experience at the other dealer. They even provided a rental car at no charge to us.

mcbuckley

Jan 15, 2009

When we brought the car in for service, we were late in arriving for our scheduled service due to traffic. We had called ahead to notify them of this, and they said that it was not a problem. We arrived at 10:30 AM, 30 minutes after the scheduled time, and from that point the car was not even looked at until after their lunch break. When we dropped the car off we were told that we would be notified by 2 PM to let us know what was wrong with the vehicle. 2 o'clock came and went, without a call from the dealership. I called twice after 2 to find out the status of our vehicle, and was told that they were still looking at it. At FIVE THIRTY, they finally called and told us that the service was not able to be done and that the car was going to be have to left overnight for the service to be completed. This was the first time that the car had ever needed to stay overnight at the dealership in order for the work to be done. When we called the dealership the next day, we asked to speak with the service manager to figure out what went wrong, and to see if there could be a reduction in labor costs on the work that was not covered under our extended warranty, due to their inability to keep to what they said. We were met with a service manager who was rude and who had no idea about the vehicle in question. He wasn't in the least understanding or sorry for the fact that his service team did not stick to their original plan. He also stated that his service desk called us twice around 2 o'clock to let us know that the car was not going to be ready until the next day. We had given them two different phone numbers to call us on, and after checking our phone records, neither of us received any phone calls. He basically insinuated that we were liars and that his service desk people were right. We did not get any discount on the work that needed to be done that was not covered under the extended warranty, and are now going to be going to another VW dealership, regardless of the fact that it is further away.