Northside Ford reviews

Gabriella Scott

Oct 14, 2016

Every employee we interacted with was top notch in terms of knowledge, courtesy, professionalism and patience. This is the third car we bought from them and we cannot say enough praise about this dealership, not to mention, the awesome Fusion Hybrid, one of the best and most reliable cars in the market.

Kim W.

Oct 12, 2016

Among the many car dealerships that I have visited, I was pleasantly surprised to find a group of friendly, professional car dealers. They made the whole ordeal of buying a car quick, easy and painless.

Rammy0602

Oct 12, 2016

Northside Ford was a major dealership we were skeptical to go into at first, but they proved us wrong. They were willing to go above and beyond to find a vehicle that best for our family needs. Ronnie Mitchell was our car salesman and he was not pushy or forceful with any decision. He always made sure to ask his manager before giving us the vital answers we need when purchasing a vehicle. We love our new 2017 for explorer and wouldn't want any other vehicle.

Casey_Shattuck

Oct 11, 2016

Expanding upon the efficiency and professionalism experienced; I cannot express the impressiveness Ramiro exemplified. Whether he was sprinting from one end of the dealership to the other or consistently conducting his contemporaneous job duties, Ramiro provided an efficacious experience. I am often confronted by inquisitive people who inevitably prompt an answer to explain my rationale for traveling over 1,600 miles for a vehicle, but my justification at no time ever strays from the rectitude experienced when dealing with Ramiro. Had NS Ford not possessed such a genuinely respectful and competent salesman, my business would've been taken abroad. I will continue to refer any and all who find themselves in a situation to acquire a new vehicle to Ramiro Sepulveda.

JC123

Oct 3, 2016

We felt no "hard sell" pressure when we got to the lot. The staff was friendly, knowledgeable, and helpful. Selection of cars on the lot was excellent.

TylerSt

Sep 28, 2016

This was by far the worst car buying experience I have ever been through. I went to Northside Ford to look at and possibly purchase a 2016 Mustang with an internet price of $43,397, they first came at me with a price of $47,075, what happened to the internet price? After saying no, and telling them that it's way over the asking price on their website they came back with $44,500. It was extremely insulting and I do believe they were trying to take advantage of a disabled vet. They also offered me the lowest blue book price for my Jeep Wrangler which is in near perfect condition except for a cracked windshield. Please look out for yourself when you go to this dealership and don't allow them to take advantage of you like they tried to do to me.

Kevin.Harari

Sep 26, 2016

Ronnie was the first salesman I dealt with, and after explaining to him how I wasn't satisfied with my previous experience at northside ford, he went above and beyond to get me the vehicle I wanted. That is why, I am now a ford costumer for life. My previous car was a ford and it was a great car don't get me wrong, but I finally found the car that makes me smile every time the engine turns. I also write a blog so be ready for some great reviews!! Regards,Kevin

Retired2

Sep 22, 2016

Paul K. helped locate the right car for us, guided us through the process w /understanding & friendly professionalism. Always listened to our questions & provided detailed answers, taking time w/o rushing us. Dealership had good sale prices and vehicle inventory. Finance person, Trey, very efficient, smoothly handling the paperwork and loan info. One reason for coming to Northside Ford was the excellent service dept, which we have used for several years.

brian55

Sep 20, 2016

I have been looking for a great deal on a truck for the last two months. Each dealership I went too was way too pushy and said that I could not find a vetter deal anywhere else. I contacted North side Ford and spoke with Ronnie. Not only did he find the exact truck I wanted, he was also able to get me a price that beat every other dealer by a long shot. Zero pressure and fantastic service. By far the best buying experience I have ever encountered.

Sam 123

Sep 18, 2016

I appreciate Travon's help and Charles assistance...would have loved it a whole lot better if I was able to get that silver truck more than the red one...

Alfonso Pena

Sep 13, 2016

Eric Lowe was extremely helpful. He was very friendly, professional and he helped us get an excellent deal on the price, trade-in and financing.

bmcwhorter

Sep 12, 2016

My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of contact by the name of Mike Himple (not Anderson) was given to me on the status of my vehicle and I had to continuously had to call in to get a status. And everytime I would receive the same status of "Your car is in the body shop being painted, it should be ready in the next two days". During that time while it was being serviced, my rental car from Enterprise exceeded my days allowed by my insurance because the collision center had taken so long. So instead of the collision center walking over to the rental car office, which I mind you, is in the SAME BUIDLING as the collision center, I was charged on my credit card $300. I had to call the collision center again and have them go over there and communicate with them that they would be covering the cost. I shouldn't have to do that due to the fact its their job to take care of their customers. I was finally working with Rob Straum the manager of the collision center who was quite helpful and he began expediting the process. Once I finally received my truck two and half months later, I noticed that my truck pulled to the right side where the point of impact was at. I'd truly hope that they would have test drove my vehicle to make sure. So I had to take time out of my work schedule and drop my truck off once again. Yes, they did bring it back to me at my office by one of their drivers and with him driving it, you'd really think they would see that it still was pulling to the right again, but no. I noticed it for a second time where this was not done correctly. So I had them re pick up my vehicle and fix it. Finally it was done correctly. I understand that things get busy in different types of businesses. They had a recent hail damage surge of vehicles, but it shouldn't take over 3 months to FINALLY get my truck working completely right. And it'd be one thing if I didn't have to pay anything. I had to pay my 500 dollar deductible as well. I am highly dissatisfied with this location. I even spoke to a good family friend who is a GM for Anicra Ford in Floresville by the name of Andy xxxxx, who apologized on their behalf and he pointed me in the right direction.

Rick Pinette

Sep 8, 2016

I gave this a 5 star rating due to the fact they did all they could to helps trade in our car and upgrade for a good price

Maldonadoroberto

Sep 7, 2016

I have purchased several cars in the past 30 years and this was the best. The selection and the detail that they go through to make it so is incredible. I have purchased 2 vehicles from them and I would recommend them to everyone who is looking for a car.

pc

Sep 7, 2016

My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. It was complete run around and contradicting by Richard, Michael and Mike in Service. I hope no one has to deal with this team specifically. But that is not the point of this review.In an attempt to correct/ rectify the situation with my truck; Doug Walls (Detail Manager) and Alex Contes (detailing technician) did an amazing job! Doug walked my husband and i through the entire detailing process and explained everything he would be doing from beginning to end. He was very prompt and accurate on his time frame. He was HONEST- much appreciated from previous bad/ contradicting service. Then Alex surpassed our expectations with his remarkable work. He not only cleaned our vehicle damage from the manufacture defect but he did additional detailing inside and out. It literally looks and smells like a brand new vehicle. He was very polite and made us feel very comfortable. I definitely recommend Doug and Alex for any and all detailing needs. I will definitely be taking my three vehicles to them for detailing. Very high quality work!!!

John

Sep 6, 2016

This is the best car buying experience I had. Kenny and all the others I worked with were very helpful and very friendly. We we're really taken care of from the moment we arrived until the moment we left with our beautiful new car. All of them helped us get the best deal we could possibly get. I will definitely recommend them to all my family and friends.

Ford150

Sep 4, 2016

I've been to many ford dealerships in the past but since my experience with northside ford I will not have to look around in the future, ramiro Sepulveda provided me with the perfect truck for me answered all questions and more than I never thought and was very professional.

JakeRob1023

Aug 22, 2016

I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took care of me and my wants as well. Even with the weather acting up they went above and beyond and made my first experience with NSFORD one to remember. I look forward to doing more business with this outstanding group of guys. I was able to trade in and drive off in my CPO mustang within only a couple hours. Highly recommend ALEX MANCILLA he was a great help and a real pleasure to do business with. CHARLES WILLIAMS greeted me right away and made me feel at home. He told me that him and his team would do everything possible for me to leave in the car I wanted. ROB RODRIGUEZ handled my financing and was not only extremely knowledgeable, he provided me with the best possible package for my car. Big thanks to the team and to everyone I worked with.

RBR64

Aug 21, 2016

Mary Ellen was great! She was very helpful in all facets of the purchase and I would highly recommendher if you are looking for a new Ford.

Michelle Tijerina is a happy camper!

Aug 18, 2016

North side ford was the last dealership I was going to visit on my journey to shop for an F 250 pickup. As I walked in to the dealership and looked over to my left, feeling frustrated and mentally exhausted after diligently shopping for the the truck of my dreams I noticed a salesman that appeared to me as ice cube, that put a smile on my face and instantly I knew that he was the man that I wanted to be my sales man. I had just drove from the big town of D. Texas to Austin and back after Spencer the salesman from xxxx at Leif Johnson ford topped off an already terrible shopping experience. Spencer flat out lied to me and doctored a false cost of the truck and after I drove to austin, it was all a lie and spencer had lied to get me there. When I shop, im not desperate, I'm just interested. Mind you I sat happy and hip in my 2014 Chevrolet high country and spent 10 thousand dollars in after market accessories at my good ol buddy Tim dunkins place. Plus I put 10 grand down. This deal just needed to be right. So this Ford 250 needed to meet my expectations of an already nice ride. When I walked up to ice cubes desk, he introduced him self as Ronnie Mitchell. All this time my mind had completely forgot about the experience I went through. I told ice (Ronnie) "I've walked your lot and these two stock numbers are the trucks I'm interested in, however not completely. I like dark carpet not tan." He found the truck instantly knowing in my demenor that I wasn't in the market to waste any more additional time. I then asked him the golden question, "HOW MICH?" The story gets better, he then introduces me to who appears to be to me as Cuba Gooding Jr. But Mitchell introduces him to me as Joe Thorton. Joe then gives us a price and the price he gives us is not bad at all. It beat every dealer we had called and visit with. (Even chaparral Fords new 2015)In my mind I knew I was shopping at all the wrong places and looking for fords in to many place. However, it was the best but not quit where we needed to be. So Cuba and Ice flat out ask what they had to do for me so I can go home in the truck of my dreams and I told them and they made it happen. Yes you heard right. They made it happen and all the doubts of letting my high country go fled my mind and instantly I knew I was blessed to have ever come across north side ford and not only north side ford but Ice cube and Cuba! That was a Hollywood experience in right here in San Antonio Texas! Additional: Ronnie listened and didn't rush me, he didn't get frustrated, he didn't lie to me, and he was very easy to talk to and he understood exactly what I needed and it was just important to him as it was to me to get me in the truck I wanted In addition to the price! We felt right at home at Norhside Ford & that comes from my heart!Thank you Thank you Thank you Ronnie, Joe and Nothside Ford!Michelle & Danny T2016 King ranch and we love it!

Bryan123

Aug 15, 2016

Came in to look at some SUV's. We dealt with Ronnie who was great! We traded in our car and left that day with a new Edge! Ronnie was polite and genuine! Thanks for everything!

Zarife

Aug 11, 2016

The staff is courteous and helpful. This guy's Eugene Perez makes all the painful process super easy. In just a few hours we came home in a brand new car. When all the dealers said no. They said "why not?t let's try it" I strongly recommend Northside ford San antonio and Eugene Perez our salesman. We are really happy with our new car and the service we received

CAgonis

Aug 8, 2016

I had a great experience at Northside Ford ranging from the quotes I received by email, to the greeting at the dealership, service from my sales consultant Jason Pelmear, as well as the finance department!Jason was very thorough in determining what I was looking for in a vehicle and I left with a Ford Edge and love it! Great customer focus and service! I would recommend to friends and family and return when I consider another vehicle! Thanks Northside Ford!

caitlin88

Jul 29, 2016

I arrived at Northside Ford expecting the usual pushy salesman to try and sell me a car that was way out of my price range. However, Ramiro was the complete opposite of my expectations. As a first time buyer, I had a ton of questions, and he was able to answer them honestly, and was extremely patient with my lack of "car knowledge". After giving him a list of everything I wanted in a car, I ended up leaving with the perfect car for me at a very affordable price. I also had the pleasure of having Trey as my finance guy. He was so helpful and never tried to sell me more warranty than I needed. All in all everything was exceptional. I would recommend checking out this dealership and asking for Ramiro!

MarisaHall

Jul 20, 2016

NS Ford ...AMAZING. No pressure sales. i was ready to purchase new car but wasn't ready to purchase that day. Ramiro was AMAZING asked me a few questions about wants and must haves. went thru a few cars. Very patient. Several hours later gave me an out the door price. NO pressure to purchase that day. Didn't try to sell me something I didn't want/need. Came back a few days later and purchased. Next morning right tail light out called Ramiro had it in and out within hours. Kudos to the Service Dept! Thanks Ramiro, Service Dept and NS Ford

JP88

Jun 21, 2016

I recommend having Zachary P. he was very welcoming and didn't just help us with a car but also helped us find cheaper car insurance. We also meet the boss Chris Brand and he was a very nice man who let us sit in his office till we got our insurance situated. Best experience we had buying a car. :)

fordgirl0925

Jun 19, 2016

Thank you so much to Charles Young! He was so helpful and very friendly. He helped me find my dream truck! I would defiantly recommend Northside Ford and Charles to all my friends and family.

sleeptech

Jun 17, 2016

Thanks Sherry for making this such a painless process! Very friendly! Would do business again. Trey was a gem. He made finance so very easy!

J Shults

May 27, 2016

Great service. Bought a truck May 2016 and the first truck has some issues with parts, manufacturers fault not dealership. Jason went above and beyond to make sure i got what wanted plus more. He followed through the end of the deal and helped is with everything. He is extremely polite and professional and would recommend him to everyone. We also bought a mustang in May 2016 and again he was nothing but polite and professional and helped us get what we wanted for the right price not anything else. Jason is an amazing dealer and cares for the customer.

tiberius

May 15, 2016

Called Northside Ford for a price quote on Ford Super Duty that was overpriced and asked for their best price. I asked for a Sales Manager and was told that they were to busy to take call. I dealt with a salesman who had no idea what was goes on. He took my number and said he would call back. When he called back, which surprised me that he even did. He advised that the price advertised was the best price and i could take it or leave it. I was never asked if i had an offer or what my trade was. I don't know how this dealership stays in business. I will never call this dealership again and will do my best to let others know as well. If the owners accept this business practice then Ford should have them shut down. I will be contacting Ford Headquarters next.

Robert1234

May 11, 2016

I left my 2012 ford focus morning of May 09,2016 at the service center.I was told by James Britt he would contact same afternoon.Morning of May 10,2016 I called James Britt."Has anyone looked at my Focus?He said No!I will definately contact you this afternoon.He failed to contact me.In Corpus my Focus was serviced in less than 3days,after parts were ordered and received at auto nation .I am not new to warranties and dealerships,run-arounds usually means your going to get screwd.BEWARE.I won't come here again!

haleybomba

Apr 29, 2016

I had a great experience with Ramiro! He helped me out and answered any questions that I had about what I was looking for. I definitely will be coming back here and would recommend this dealership to others.

jwloweryiii

Apr 18, 2016

Last month in mid-March 2016 I bought a 2011 F150 Limited with less than 95k miles on it and I don't even know where to start with all the problems I had with them and the truck, I should have never gone thru with the purchase so shame on me, but I want to expose them for what they are: LIARS. They assured me everything was working on the truck, and that they would touch up all the paint nicks on it and detail it... When I received the truck not only did it have 2 dents in the tailgate, and was filthy to the point I had to get it detailed myself, but the truck's computer was completely broken and has to be replaced for $1,200... They refused to pay for that of course. David Starnes and Kenny Love are downright liars, and they're arrogant while they lie to your face, too. They are the epitome of "used car salesman". I'm so angry with myself for buying from them. Cost me $1,500 in senseless crap they should have fixed themselves the moment the truck got on their lot. What a joke. STAY AWAY FROM NORTHSIDE FORD!!!

cmiller1014

Apr 12, 2016

Absolutely HORRIBLE dealership to deal with. Everyone you deal with from sales, to finance and right into upper management is about as sleazy as they come. Typical lying, used care salesman types. No honesty at this dealership and no service after the sale, either. We're currently battling with them to get our copies of our deal paperwork back. We finalized everything over the mail and they won't even send us back our copies of the paperwork.Avoid at all costs... these guys really are horrible.

Pete1980

Apr 10, 2016

I was looking at a specific truck I had seen in their website. Gave it a like and immediately I got an email asking when I'd go to see it. I responded saying I'd go on a weekend gave Kenny Love the hour I'd be there and sure enough as I pulled into the lot he was waiting for me to show the truck, did the test run and settled with the pricing. He offered us pizza and drinks. All went smooth then sent us to finance with Trey Engle and explained all the paperwork to a tee. Great experience, when we left with the truck there was a smudge of a fingerprint on the screen and Kenny imidiately called it and cleaned it himself. I would definitely recommend this dealership to anyone looking to buy a vehicle.

Knuzum

Apr 9, 2016

So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday morning at 7 am with my 5 year old sitting in service. I called and scheduled an appt for 7 am because I have a lot going on and my life is all about schedules right now....I pulled into the bay and was informed that I'll be here waiting most of the day. I asked why because I have an appt...I was told the appt was just to check my car in not my service time (keep in mind I'm the first car here). So now I'm stranded here all day with a 5 year old?!? This is ridiculous and completely unacceptable! Not only will I not come back....I'm never buying another Ford!

mike1983

Mar 31, 2016

Jason Palmear was very professional and helpful! He responded timely to every single question I had, and helped me narrow in on the right car for my mom. He is a tremendous asset to the Northside Ford Family and offers tremendous value to customers.

rclford150

Mar 30, 2016

I found a truck at their website, called in to verify price. Spoke to a Sam Hassan (sales) and he said, yes the truck is still here come and see it. Arrived at the dealer, met with Sam, did a test drive and even ended up getting other discounts than what was already posted in the website. Whole process took less than 2 hours, out the door with my new truck. Have gone back since to do oil changes, and the service is still excellent. This was the best price I found for the truck, and Sam made everything go smooth.

TWJaxsan

Mar 27, 2016

This may the 10th time I have bought and finance a new automobile. By far this was the best experience I have had. I didn't even go to Northside Ford to purchase a new truck, I was looking for a car for my son. Ken's willingness to answer all my questions even thought I told him I was just looking was the main motivating factor that made me decide to go for it. My new F150 is great! I will recombined North Side Ford to and Ken to all my friends and family from now on. Good JOB!!

Dvhensonjr

Mar 26, 2016

Scheduled my truck to service the front driver side speaker , drop off the truck Friday at 7am tech didn't even looked at the truck. Called Sat at 10:30am and still haven't looked at the truck . Why they will to service my truck if they will not even looked at it. Very inconvenience.

Keith

Mar 23, 2016

stay away from service adviser Stephanie.. she is rude ,moody and can can less about you or customer service.

anthony

Mar 21, 2016

All the years we have been buying vehicles from them they have always taken care of us. These guys are the best. I think there loyalty is top notch and I like to thank everyone for making them our only place for cars n trucks.

Rbatc123

Mar 11, 2016

Ramiro did a really good job finding the truck I wanted and working with me to get the best price with the options that are important to me. Even after the sale he has been really helpful and gone out of the way to make sure all the items we discussed have been taken care regardless of the time, ect. Very good salesman and the dealership has been easy to work with.

Dolivares

Mar 7, 2016

Just bought a 2013 F250 from here and Kenny was an awesome salesman and the attention and help from all the staff is great.

kileme01

Mar 3, 2016

For a first time car buyer, I was extremely hesitant and anxious about signing my life away to a 3 year lease. The gentleman I worked with didn't pressure me, and I came back 3 different times before signing the lease. While he stayed in touch regularly to make sure I didn't have new questions or concerns, I never felt annoyed or as though he was hovering to make a sale. Everyone else in the dealership was very friendly and respectful (as they should be) but it all felt very natural and as if they cared more about my well being and not my potential sale. The only complaint I have is the gentleman in Finance didn't seem to know too much about my lease deal, specifically. I asked a question or two that he couldn't answer which I felt was little odd, seeing as how he should know the banking details of my deal. I got a response of "Ya know, I'm not sure. I'm just the bank guy and you should have gone over that with your Sales guy". He did, however, get me through and done very quickly, which is why he may not have known all my specific lease details. I appreciated how short of a time I had to wait and how quick signing went, as from experience, not all dealerships are fast on Finance. (Boyfriend had to wait at least an hour at Toyota!) Overall, I'm happy. It was a good place to go!

paul112190

Mar 3, 2016

Ramiro was extremely helpful and attentive. He did everything possible to ensure I got the vehicle I wanted at the right price. I highly recommend him and Northside Ford.

kr

Feb 19, 2016

Had the them do a transmission flush. Price quoted was $299 but bill had an extra $30. When ask what that was for they responded with "disposal fee". Why didn't they tell me up front.

71cuda1993

Feb 12, 2016

I had a great time at the dealer. I was greeted at the door by a sales man. He asked me what I was I looking for and than showed me some cars. He wasn't pushy by any means he showed me what I wanted and than a couple other ideas. After the test drive we came in and sat down and crunched some numbers, while we did hat he still was pushy he was very relaxed and calm. I came away with an amazing car and a amazing dealer experience. Thank you Ramiro for the help and being a great sales man.

JHyde

Jan 25, 2016

It took me several months to finally find the car that was right for me and Ramiro Sepulveda was by my side the entire time. He never once pressured me into buying a car that I wasn't 100% sure on and he was also reliable when I called him or wanted to go to the dealership to look at a vehicle. Ramiro helped me get into the car that was perfect for me and at a fair price as well. I literally could not have asked for better service while looking for a new vehicle. So often we hear cases of pushy car salesmen and the hassles of buying a car; However, Ramiro eliminated any hassles associated with buying a vehicle and respected my personal space and decisions. Outstanding car buying experience, especially for a first time buyer. I cant imagine going anywhere else in the future.

PA221

Jan 21, 2016

After visiting several Ford dealerships, Mr. Sepulveda at North Side Ford was the deciding factor to purchase my truck there. Not only did he exhibit the best customer service that I have ever received while shopping for vehicles, he was knowledgeable and very helpful in the process. He answered all my questions and reviewed every detail with me. Mr. Sepulveda takes a personal interest to provide the best customer service to all his guests. I would highly recommend anyone looking to purchase a vehicle to visit Mr. Ramiro Sepulveda at Northside.

AParra

Jan 18, 2016

After researching on the internet, Northside Ford had the largest inventory with a 10-12% less price for our 2015 F-150 criteria search throughout the local Ford dealerships. Even my previous Ford dealership pricing were 20% more than Northside Ford for the same like item. Without any hesitation, I would recommend Northside Ford to anyone and to do an internet search to see the great deals they offer verses other dealership. I am 100% disabled and I couldn't walk the huge lot even though I tried. Winded, tired and by chance, I ran into Ramiro Sepulveda outside. Even though he was dealing with another customer's vehicle that was being serviced, he immediately offered us water as he walked us to his office after hearing me. Mr. Sepulveda performed an inventory search with my criterias and found several F-150 for us to look at. He immediately got a goftcart to transport me to the vehicles, showed us everything within our budget, trim and color and was so fast to tailor it down to two trucks. We test drove one truck and it was a keeper. If I didn't get the sidebar installed, I would have drove home, but instead it was a done deal in two days tops. Northside Ford knows how to take care of their potential customers/buyers. Keep up the AMAZING job!?! Thank You Northside Ford and more importantly...Thank You Ramiro Sepulveda.

mbserver

Jan 4, 2016

Waited on your service drive Monday several minutes by my truck and not one person ever spoke to me. There was no line, I was the only one there. I walked into the service writer's area and still no one even looked my way. I finely asked for help and was told no service until Friday. Too busy to even be polite? I drive a 2008 F-150 and get flyers from your dealership inviting me into both sales and service regularly so I come in only to be ignored, a waste of advertising $$$$.

texadan

Jan 3, 2016

As far as dealerships go, we feel that Northside is the best here in San Antonio. We did have some dealings with other dealerships in our area here and most were just flat out not worth even a poor rating. However dealing with Northside was a good experience As most people we would rather have a root canal than have to go through the dealership experience and deal with the vultures that wait for you as you drive in the lot. It wasnt quite that way at Northside. We were met after pulling in by a salesman, when we gave him a salesmans name that we had been in contact with, he took us right inside and to the man we were to see. We knew exactly what we wanted and we knew what we were willing to pay. We layed it all out to him and he had something close to our needs and wants. After the test drive, he was clear that if it wasnt what we exactly wanted we could shake hands and part as friends at anytime. We were also given the option to order the exact vehicle we wanted. We were prepared to do just that. But the one we drove was close enough to what we would have ordered and the things that werent on it that we did want were also added to the paperwork and they ensured us that everything would be taken care of in only a couple days. They were true to their word. We got what we wanted and paid what we were prepared to pay. The other people that worked there were conscious to our needs and were also willing to do what it takes to make us happy. While they had to do the work on our new truck to add the things it didnt have that we wanted we were told it would take about 3 days. They gave us a loaner. I was ready to have some old beat up trade in. Nope...... They gave me a brand new pickup to drive while they were working on mine. We dealt with New car sales, the accessories department manager and the service department manager. ALL of them were very nice and accommodating. Its not just the deal we got Nor just the people we dealt with. It was everything together that made our experience a good one. We will definitely go there again when the time comes to purchase something else. We will also HIGHLY recommend the dealership (Northside Ford) to any and all who may be looking to buy a vehicle of any type, Car or Truck. New or Used......... They are very good people to deal with.

DGMustang

Dec 31, 2015

John Caylor started my experience via the internet. Then we went on two test drives that made my decision. The John and David Starnes the Director of Internet Sales got together and put together I a great deal for my new 2016 Mustang. They were professional and very clear on communication. The deal was complicated because of using other pieces from my previous car purchase at this dealership. They took their time and were able to transfer all policies and utilize all the cash and rebates to put together a great deal. Very happy.

0706dora

Dec 30, 2015

Another thing I was never allowed to speak to Mr Woods, the owner. I was always given the round around. I wanted to tell him my vehicle sold to me as precertified was full of sand

Lee.gooseman

Dec 30, 2015

We lost hope of buying a new vehicle so we went looking at used vehicles at NORTHSIDE FORD. Our salesman Ramiro Sepulveda approached us with a personality and smile that made us feel so welcomed. He walked us thru the entire process with that same smile and awesome attitude the whole time there. We test drove so many vehicles and not once did his attitude change. He ended up getting us out of there in a brand new 2016 Ford Escape. We are completely satisfied and WILL recommend NSFORD/Ramiro Sepulveda to all our family and friends. Keep up the excellent work!!!

Disgusted

Dec 28, 2015

I did have an issue with the Sales Manager charging me for add ons I had not agreed to but after contacting the General Manager it was immediately corrected and my money refunded. Really a pleasure to work with a dealership who understands customer satisfaction. I would recommend this dealership because in the end they were more than fair. However, be very careful what sales manager you work with! My sales person, Mickey was excellent and him I would recommend anytime!Based on the General Manager and Mickey I would have given 5 stars but just the fact that they have sales managers that have an integrity issue, I had to go with four!

Disappointed

Dec 17, 2015

So, 12 days later....... I have received apologies from both Scott Gilmore, Finance Director and Matt Starnes - Digital Director (responded to my original review). Both have indicated they want to do what they can to address the situation. Other than my in-person visit with Scott I have not heard from him other than a couple of emails stating of additional items they needed from us for the lender. I sent Matt an email yesterday but have not heard from him yet either. My original review was very factual and now I have even more to add. We were put in a position that in order to get a vehicle my husband wanted we had to purchase from Northside because I could not afford to shop somewhere else due to the fact that a different dealership would also have to do a hard hit credit check which would drop my score again. 12/11 my husband took off work to finalize the deal because we were guaranteed the deal was done to our satisfaction. Of course that was not the case so he spent unnecessary time at the dealership and away from work....more lost money. Therefore, we got the truck but with a $50 more a month payment and an extremely high interest rate. We signed the final paperwork on 12/12/15. All done.....NOPE. After we signed the final papers and left the dealership we were called and said there was additional paperwork that they needed from us to verify address/PO Box for the lender. Another unnecessary trip on our part. As of 12/17 I am still trying to jump through hoops to get them what they need for the lender. I am exhausted and at this point ready to tell them to just come get the xxxx truck. The amount of time I have wasted, the amount of gas/money I have used making multiple trips back and forth to the dealership (120 miles round tripe), the lost money from my husband missing work.....all I can do is think I have a big sticker on my back that says "dummy".

Alan K

Dec 14, 2015

We have not had any real dealings with the dealership other than the buying process but I can say that experience was handled very well by our salesman Mr. Ramiro Sepulveda. Ramiro was very professional, courteous, and he went out of his way to answer questions and to show us as many vehicles as was necessary to help us make up our mind.

MEM

Dec 11, 2015

Jason Pelmear is a real super star. We have purchased several vehicles, through him and he is very patient and gives you the ability to think through the entire purchase with ease. Thanks again for another great Ford experience. Can't leave out the Finance expert either. Dino is a super star as well. He represents and leaves the decision to you. Northside you are fortunate to have these guys and I am fortunate to be able to have them to call every time I purchase a vehicle.SinerelyMark & Terri M

mikeu57

Dec 3, 2015

My salesman is laid back & professional. Works hard for a win-win experience. Explained in detail how to operate the vehicle controls and other functions.

Taz

Dec 2, 2015

Upon leaving the dealership we felt relaxed, informed, and smarter than when we arrived. There was no pressure, just answers and information we needed to make our purchase decision. The professionalism and product knowledge was second to none!

rubyredhatchback

Nov 5, 2015

We came to look and ended up purchasing. Ron stayed with us from beginning to end. He helped us test drive several cars and made sure the price was right. He was great.

New F150

Nov 4, 2015

Went here based on the service department reputation. Searched thru Internet pricing and Jason was in constant contact, did not just throw out a price as some other dealerships did. I knew mostly what I wanted and Jason helped refine the selections based on packages. Great help, great service.

jew75

Nov 2, 2015

I have several friends who have used them in the past and had a good experience. That is why when it came time to purchase another vehicle we went to them. The staff is a pleasure to work with up until the time you have a problem. We were doing everything online as to make it easier for us when we arrived at the dealership. We had our financing in order, had a vehicle picked out, all we had to do was show up sign some papers and drive off. Easy, right??? Here is where the deal went south. I had called our salesman earlier in the day to let him know we would be there at a specific time so that he could get the car through make ready and have everything in order. As we got closer to the dealership i texted him to let him know we were almost there, he replied okay see you soon. A few minutes later he called and told me the car we wanted had just sold, what? I called you earlier to make sure you had it ready to go for us, what happened? He didnt offer an excuse except to say we have 40 other salesman and they sell cars. Then he told us that he had to run to another dealership to pick up a car and that he would be back in 45 minutes. Again he knew we would be there at a certain time and he is leaving, really? We should have turned around and went home, my wife knew something was not right. We ended up at the dealership anyway to see what else they had that she might like. She didnt want to be there so she didnt care what they had. Salesman finally shows up and tries to find her another car. He found a nice vehicle for her and we checked it out. Price was higher than we wanted so we asked if they could work the price down, afterall they sold the vehicle we were there to buy and he left to go get another vehicle for another buyer. They couldnt do anything with the price, finance director had already went home for the night. The salesman said that it would be monday before anything could be done, we were there on a friday evening. How do they sell cars on the weekend if no one is there that can make a decision??? Interesting... We asked to talk to a manager, only manager available was the sales manager. I asked him why if there is a deal in place do they not hold cars. He said that they dont because sometimes people dont show up and if someone is there in person to buy it they sell it. Okay i can understand that, but you have all of my paperwork, you have the financing in order, and i stayed in constant contact with the salesman the day we were supposed to pick the car up. He didnt care, he was of no help. I asked them how they sell cars through their internet department if they dont hold cars. All i heard was crickets, not one person could answer that question. We left that night feeling like that a bait and switch had just been pulled. We will never recommend Northside Ford to anyone. Luckily we found the exact vehicle my wife wanted at another dealership and bought it within hours on a saturday for less money.

Ed in Austin, TX

Oct 12, 2015

First time I met Hector "Hugo" Vasquez was when I drove down from Austin to pick up my truck. We met via email and went back and forth over trucks/options/tow capacities etc. until I found the exact truck and configuration I needed - and luckily he had the one I wanted on the lot.Had a deal going up here in Austin but when that deal went South - well so did I - right down to Hugo at Northside Ford. Very happy with my experience with Richard Powell in finance (Thanks Richard) but will have to say Hugo went above and beyond to work out my deal - and I'm very happy with my purchase.

twe5t

Oct 12, 2015

If I could give a rate of "0" I would. I have never had a worse car buying experience in my life. After dealing with 10 different sales team associates (two of which left the dealership the day after we spoke to them), we still didn't end up with a new truck. My husband and I went to the dealership and told them what our monthly budget was. We have A+ credit so that wasn't the issue. The issue was that after looking at multiple vehicles, spending countless (non productive) hours and numerous weekends here not one individual took responsibility for their actions. I'll spare you all the details and simply get to the point that was the final straw. On Saturday my husband went, yet again, to the dealership in hopes of buying a truck. The truck he had found on the dealership's website had been sold but they showed him a similar one. While he was debating on settling on one that he wasn't in love with, his luck changed. The truck that he originally wanted was being returned. After driving the truck and letting them know he was ready to make a purchase, he was told "We will make this deal happen". After being there 3+ hours, he had to leave and was told they would call him when the paperwork was done either that night or Monday morning. We didn't hear from the dealership Saturday or Monday so we took it upon ourselves to contact them. I got in touch with the four different people that we had dealt with on Saturday and each one seemed to have little or no recollection of those conversations from the weekend. During this time another sales associate had began a deal on the truck that was supposed to be ours. At this point we were told that if their deal didn't go through we could work something out. I'm not sure who was ultimately responsible for dropping the ball on this deal but it's extremely frustrating. We gave Northside Ford way too many opportunities to become our dealership and would not recommend any one going there. There are too many other dealerships that would be happy simply follow up and sell you a vehicle.

dgoff

Oct 10, 2015

I am a very tough customer when it comes to meeting my expectations and Simon handled it like a champ spending multiple hours with me on my purchase. Well done Simon, I appreciate your patience and attention to detail.

new car 1919

Oct 6, 2015

we have bought cars with mary ellen in the past, we only deal with her . On 09/30/2015 we bought two cars at Northside Ford from her. Great listener, and has always ensured that she is taking care of the dealership's and our interests every time . Great person and glad we went in to talk to her. Abel &Teresa B.

Evitzee

Sep 29, 2015

Was looking for a RED Focus ST3 and there were only 4 showing up in the Texas inventory. Asked for a number on one at Northside Ford and they came back immediately, then a follow up phone call from Paco Salguero. Drove down to Northside on a Saturday, took a test drive and made the purchase. trading in my 12 year old vehicle. Was satisfied with the price and the zero percent financing via Ford Credit was an added bonus. Worked with Paco Salguero and Enrique Reyes in the Internet Department and would highly recommend them.

Redskins

Sep 24, 2015

Emailed mr c.young for some pricing responded back fast ,also with a call and voice mail went over there got the deal done and also lots of help from mr.hugo Vasquez awesome truck and no hassle deal thanks a bunch

mike814

Sep 20, 2015

My wife and I wanted to trade in her explorer for a new car. Mickey took care of us the entire time. Answered all of our questions and concerns and helped my wife find the car she wanted. In fact, Mickey was so helpful that I purchased a new car for myself. This is our 3rd car from these guys! Their almost like family!

SGMfred

Sep 9, 2015

First salesman, Aaron found the vehicle I had queried on the Internet and was very helpful in demo'ing ride showing all the whistle and bells it had. Internet salesperson Errolyn Cutkelvin took over the sale and got me all the information I needed to include the trade in appraisal to get my bottom price I wanted, left that evening with the vehicle and she spent extra time to make sure I knew all the electronic controls for the Synch system. Entire process was fairly painless.

migster

Sep 6, 2015

I found the car online, filled out a request for more information, received a call from Errolyn Cutkelvin, and made an appointment to get the purchase underway. David Starnes and Errolyn treated me very well. They respected my questions, honored my time, and delivered exactly what we agreed upon. This is a big dealership and I expected a long, drawn out process. It was much quicker than expected. I highly recommend Errolyn as a salesperson. She not pushy but is thorough.

blipsey

Sep 5, 2015

Mick was awesome. He listened to us, Then found us exactly what we were looking for! They worked with us in regard to what we could afford....Now I'm driving a wonderful 2015 Ford Escape!

Glmw7

Aug 14, 2015

I was told I was paying $800 for glass etching when actually there was none. They also told me they would throw in some running boards. When they got the truck ready, there was no glass etching and no running boards. When I asked about that they told me it doesn't come with that. I'm very upset about this.

Compaq1234

Aug 9, 2015

I had a hard time getting a vehicle, the people at north side went above and beyond to help me, they are really friendly and nice

catchthisgt77

Aug 6, 2015

Henry " Enrique" Reyes. He is was so awesome. He stayed intouch with me the whole way while my 2015 mustang gt was on pre-order. He was very nice and helpful . he taught me everything about my car synced my phone to driving modes. I definitely recommend Henry to anybody that wants to buy a new or used car...

Angel320

Aug 5, 2015

I purchase a truck at this dealership for 36000 an that sticker price was 42000 had truck for 45 days I decide I wanted to trade it in to get the platinum edition found out that I was already under on the truck after I trade in my 2001 f 150 an got 4000 for it so they were willing to give me 28000 for my truck that's not right.

RivenLemon

Aug 4, 2015

My EGR valve was recently replaced at Northside Ford for a cost of $633.72. They charged me $269.04 for the new EGR valve. I looked up the price of the same EGR valve at their parts dept website and it only costs $194.20 (72% increase). Since then I had a coil assembly replace at a DIFFERENT dealer, and they charged me the exact SAME price as their parts dept. (The coil price was also the exact same price on the Northside Ford parts website).

Vmedwards

Jul 27, 2015

Marty has sold me my last 2 fords, and will be my only salesman .... It was an awesome experience, and I love my 2015 Edge...

Wj

Jul 23, 2015

To start, Ms Rocha is great and there were no problems so far with the repairs done to my son's car. The only issue I have is that I had washed it the day before I dropped it off and I got it back filthy, with grime all over it along with bird droppings.

0000f150

Jul 20, 2015

I am now driving my 4th new Ford F150 truck. The first was a company vehicle, so I didn't have the new car buying experience. The next three were purchased at Northside Ford and I have never had a bad experience. Marty, in particular, stands out because his knowledge of the trucks is obvious and he patiently guides you through the process. He listens to you when you tell him what options are meaningful to you and shows you only those vehicles and options that are a fit. He made the decision making process effortless, which is always my goal when new car shopping.

jtsalaza

Jul 19, 2015

Charles Young listened to my needs and concerns. At no time was I pressured to make a decision. Charles did his absolute best to work with the price and options I was looking for. I selected, signed, and financed a vehicle; but I changed my mind because I wanted features I saw on a different vehicle. Charles said it was perfectly OK to change my mind. Charles and his team help me make that change effortlessly. I am extremely satisfied with my car buying experience and I will return to buy a second car from Charles in the near future!

MaryBlue,oo7

Jul 17, 2015

I am very pleased with the help and professionalism, my husband Jaime and I received from ChrisBrand. We bought our Focus car, and Chris went out of his way to be kind, courteous, and patient,to get us what we needed at NorthSide Ford, all my friends are getting recommendations! Mr. DinoUrdiales was very kind to us as well, and very helpful. We will definitely continue to be customers now!Our Salute to NorthSide Ford, thanks Chris, and Dino!Jaime and Mary Alice Lopez

normdx

Jul 9, 2015

Amanda was a helpful and courteous sales person. They had the basic car I wanted, and agreed to add some options that I wanted at a competitive price. Overall, this was a good buying experience.

the Naz

Jul 7, 2015

I drove past 2 other Ford dealers and it was worth it. My dealer was great and every on worked hard to get the deal done.

retired pill guy

Jun 30, 2015

Mr. Wayne Alderman is/was about as straightforward as anyone could be...No frills, high pressure, hyperactivity thing...just calm, and quiet.......Explaining as we went along not only what, but why as well.....Just a smoooooooooth transistion experience.

Shady Sales and service

Jun 21, 2015

I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity lights weren't working, I purchased it on 06/13 and I took it on on 06/19 to schedule repairs. After waiting 2 1/2 hours I inquired to the service writer named Tom. He told me he had to wait for pictures to be sent to Ford for approval to get warranty authorization. I was really upset because I had to inquire myself to get answers. In this day in time customer interaction is very important. My argument is if I was sold a Ford Certified Truck. It should be Cerified. I don't see how ford can certify a vehicle with problems and to top it off, the tires are worn out more than 1/2 of their life. I would not have accepted it but my wife bought it for me as a wedding anniversary gift. I believe Northside ford took advantage of my wife. Cerified to me is that the vehicle is in tip top shape. I drive it to the so called dealership to get it serviced, but in the rain it wasn't safe to drive due to the worn out tires. The used car sales manager tried to resolve the situation but made it worse when he tried to BS me with the "president awards displayed. In the sales floor.. I will never recommend this dealership to anyone. I don't care what they have displayed on the sales floor. To me that is just a gimmick to draw people in.

newtruckgirl123

Jun 20, 2015

Went in to look for a F-150 truck and found it!..Ms Mary Ellen Martinez was so helpful and knowledgeable- she heard what we wanted and made every effort to satisfy our buying experience . We were told about North Side Ford from a friend .I would truly recommend anyone looking for a vehicle to check out NorthSide Ford .Great experience !Thanks Mary Ellen and NorthSide FordRita.f

pblassen

Jun 20, 2015

I had recently purchased a new vehicle at another dealership. I was happy to have it but kept thinking to myself, "this just isn't me". I decided to go to Northside Ford to have a look at what I could have purchased instead of my new "crossover SUV". No sooner than I had arrived, Ronald Hernandez approached me and asked if he could assist me. At first, I thought that I would be happier in a new truck. We road around in his golf cart and he gave me complete access to the trucks that interested me, including test drives. When I had found one that suited me, we made our way back to the office to crunch numbers. By this time they were getting ready to close for the evening. Ron was very patient with me and told me to take my time. Before we made it inside, I spotted the Mustangs and decided to have a look. I told Ron that the Mustangs were sending a chill up my back and that now I'd like to have a closer look. Without hesitation, Ron gave me the time that I needed to look at several of them. VERY IMPRESSIVE! Even though closing time was now behind us, I never felt rushed. I was drawn to a black GT and after a test drive, I was anxious to hammer out a deal. I got everything that I wanted. It was now an hour and a half after closing and I was driving my new Mustang GT home! It's been about two weeks now and I still get that chill up my back when I see it in my driveway. I want to thank Ronald Hernandez and all the others that assisted me in realizing my dream come true!

fordracing15

May 28, 2015

Great buying experience, great price, no hassles. Northside had the best inventory of new vehicles in the San Antonio area. I got the truck I wanted, with the options I wanted, for a price that fit into my budget.

MartinezMartinJr

May 25, 2015

Marty, was able to help me order and customize my mustang down to every detail I wanted. He even outsourced a company to do the racing stripes along with the tinted windows on my vehicle. This is my second purchase and I recommend him to anybody and everybody!

c913turner

May 23, 2015

Enrique and Paul were very knowledgable on all the new features on the Escape SE and took the time to familiarize us with them. We're glad we chose Northside Ford again.

Rayan Othman

May 4, 2015

Mr Charles Young is the best sales man i have business with. I went to my nearest dealership which is 4 minutes away (red mccombs ford) the service is very bad its like you are walking into mc Donald's, they dont care about customers. Northside ford is the one to go even though its 17 minutes from my place. Again Mr. Charles Young is the best, any time am buying a car it will be for sure at northside ford!!! Thank you Rayan Othman210-724-5794

Alan g

Apr 27, 2015

This was my very first time to buy a new truck I will NEVER again go to a dealer who does not post the price on the car or truck I feel as if I have been taken and will not use them or there services for nothing ever again. I was sold a new truck Ben Eason the sales person never walked right through anything on the truck I still don't know all I need to know about the truck I need to all he was worried about was SELLING ANOTHER TRUCK he was not about customer services so I would NEVER RECOMEND NORTH SIDE FORD unless upon leaving u want to have that unsettling feeling, this would be your place !!! For the record don't know who mark brown is its making me pick from a lost before posting this review

tsdahie07

Apr 23, 2015

Mickey was very friendly and knowledgable about the vehicle I was interested in. I set my limits and Mickey made sure to get the deal done. Great job mickey

Brett L

Apr 20, 2015

gave me top dollar for my trade, everyone was very nice and professional. zach found an extra rebate for me and got the edge we wanted with 0% finance, very happy.

morales8424

Apr 17, 2015

We would like to extend our most sincere thanks to Mr. Henry Reyes for his help during the purchase of our Ford Escape. He took the time to shows us several vehicles and was extremely patient with us. He was very polite, attentive, and most importantly, extremely honest. This was the first time we did not leave upset from a dealership! We will definitely be returning for future vehicle purchases and will highly recommend Mr. Reyes to all of our friends and family.

Gary

Apr 16, 2015

My Service Advisor (Garrett) was great to work with. He followed-up on all my questions and did not try to oversell me which I appreciated.

Karen N

Apr 9, 2015

We enjoy coming to Northside for the fast and efficient service. Mark Brown made our car buying experience comfortable and no pressure. We gave him our request and he immediately found a variety of cars we could choose from to fit our needs. This is our third car we have bought with Mark's assistance. Keep up the great work Mark!

Brian

Apr 6, 2015

Charles young is one of the best dealers Ive been to. I don't have the best credit out there but he worked hard to get me the vehicle I wanted. I ended up leaving with my dream car at a fair deal. Definitely the dealer I would go back to.

Francis

Apr 2, 2015

service, feedback, parts and reliability ofr repair. my vehicle is a 2004, so getting up there in years so a few repairs are required. i trust the repairs and since i have the 5.7L engine in the Expedition, a good running engine for years to come.

Valerie A

Mar 31, 2015

As soon as we arrived Mickey was attentive. He asked what we were looking for... Left with a new ford explorer 2015 the same day. :)

Diane J

Mar 30, 2015

Our salesman, Hugo Vasquez, was great. Our last salesman recently retired, but Hugo was an excellent replacement. This was the third new vehicle we purchased from Northside Ford.

James C

Mar 29, 2015

Lenny was good and knew about the trucks we looked at. There didn't seem to be the same pressure to buy a car that you get at other dealerships. I also found a crack in the left rear taillight the morning after the purchase and the dealership is fixing it no questions asked. Great experience!

rloser

Mar 29, 2015

Wayne was friendly, easy to talk to and very helpful in making our decision. There was no pressure to add a lot of extras. This was by far one of the easiest and most pleasant car buying experiences I've had. I wouldn't hesitate to recommend his services to my friends.

Cory M

Mar 26, 2015

Good atmosphere, did not feel pressured at all during my time their. The customer service is amazing, when I purchased I pointed out some flaws in the tine and they fixed it right away. The financing was able and willing to work with me for my new car. Everything went smoothly for my first brand new car purchase!

edzapi

Mar 25, 2015

Let me start with I wish I could give them 0 stars. My name is Edgardo Zavala, and I HAD TO WRITE THIS. I will try to make this as short as possible so people can read it and understand and beware of this place. In October of 2014 I traded in a ford f150 that I bought from them. The truck had been having issues and I was getting 13mpg on the highway. After emails between the salesperson ( Larry Ramirez) the only guy from this place who has been GREAT in all this, told me to bring the truck and that he would work with me. October of 2014 I traded in the truck and got another f150 newer model 2014.Larry worked everything out to get the truck to my budget monthly payment. Up until here everything was going good, it was once I was out and no longer a "paying customer" that everything went downhill. During the time I got the truck, this dealership was running a promotion of a $500 academy giftcard which I was excited to get (with christams coming soon). I did not get one, and I quote the financing guy words. "we gave you too much money for your trade in truck". WHAT? How is that my problem?I was told that they would reimburse me the extended warranty I did not use with my traded in truck.Comes November no check. I emailed Marc Canlas and he told we he would look into it and refund me the prorated amount. Comes December, I emailed Marc once more, no response. Comes January I emailed Marc and ask him if he needs anything from me to get my refund, no response. Comes February and I emailed Marc telling him that getting my refund back was part of the deal to get a new truck. Response I get from him on email after 4 MONTHS and I quote: Please direct your emails to kstarnsatnsford.comWHAT?? ARE YOU SERIOUS?GUESS WHAT? I am tired, I live 550 miles away from the dealership so I am thinking I need to show up.Spoke to Richard in financing and they told us they had mailed a check back in November! So all this time somebody could have told me that, cause obviously I never got the check. Comes march and I receive check after calling them couple of more times. Check I get was not the amount I paid for initially. So to avoid a misunderstanding thinking maybe I am wrong, I asked my salesman if I should be getting the full amount back. He told me I should if I never made a claim. SO comes march 11th I called and left a message. I called every day up until today March 20th leaving voice-mail every time I called. No one has had the decency of calling me back. SO PLEASE they will treat you very good up until you are no longer needed. This is coming from an entrepreneurship guy who deals with customers on a daily basis, and NORTHSIDE FORD, this is NOT how to run a business or treat former customers. IT IS A SHAME!!I have emails and voicemails if anyone wants to verify this story

David D

Mar 24, 2015

The salesperson Ronald Hernandez was excellent. He gave me all the information I needed to make a decision and he moved the process along so I could get my new vehicle that day.

Joshua C

Mar 24, 2015

Up front, Very smooth process. Great sales rep and finance dept. made things very fast. Couldn't ask for more from a dealership.

Mark S

Mar 21, 2015

Hugo Vasquez did a good job of showing us the used car we bought as well as some other choices, then helped get the car serviced for a paint repair to cover a deep scratch, recall repairs and a problem with the sunroof, calling us frequently with updates. We feel like we paid a fair price for a good car (2013 Fusion Hybrid). Thanks Hugo!

Darnell

Mar 17, 2015

The salesman found us a vehicle in the price range we wanted. He really worked with you s to make sure we were satisfied. I would definitely purchase another vehicle fro the dealership

John M

Mar 15, 2015

Friendly & Knowledgeable Salesman. Wayne Alderman and Charles Young are Awesome! Made our Ford Fusion Purchase bearable and easier than we anticipated, we were expecting a really hard pushy type of Sales Attitude, but it wasn't like that at all.

Johnny V

Mar 15, 2015

Zachary was willing to take the time to show me twoVehicles I was considering.Ran cost summaries on both vehicles and delivered the car to my home for me.My first dealings with Northside were Internet inquiries and both Wayne and Matt continued to correspond with me wanting to know what it would take to get me into a vehicle.

Randall W

Mar 15, 2015

Shawn and Ed and one other manager who's name I'm not sure of were great to work with. They all were very knowledgeable and polite throughout the whole process.

Michael M

Mar 14, 2015

Michael Hoffman took a lot of time to work with me and show me several different cars on two different occasions, including during a very cold morning. He had a positive can-do attitude the whole time, and i never felt pressured. a very positive experience. I was also pleased to see that he had good support from his manager.

Shane A

Mar 14, 2015

Mary Ellen Martinez De Escobar was awesome! It took several weeks for us to negotiate and finalize the deal, but Mary Ellen never gave up working with me. Although I had other potential deals on the table from other local dealerships going at the same time, it was Mary's patience, professionalism and commitment to my satisfaction that made a difference in my used vehicle buying decision. Also, since the floormats and lighter were missing from the vehicle, I wanted them as part of the deal. Mary and the management team instantly said no problem and immediately took care of it! To me, it is those "little extras" that make a difference...Mary and Northside Ford made it happen!

munozmd

Mar 14, 2015

I first met Charles Young to buy my first Ford product in 2012 and now 2015. He represents the highest professionalism and what a salesman should be. You feel he cares about you not only as a person but what you need in choice of vehicle. He is a people person. He truly represents what Northside Ford is as a dealership. I will always return here and to Charles. God bless you and always watch over you and your family. Thanks!!

Ohannes

Mar 13, 2015

What I like the stuff service was exalant. Fast and professional respectful behavior with warm welcome to all clients I really had great experience by visiting and buying my Ford Fusion FTT car. Thank you

Anthony J

Mar 11, 2015

I didn't need to haggle over my trade in value, price of the vehicle, or really do any negotiating. Price, value, etc expectation was all met without asking.

Jun A

Mar 9, 2015

Felt comfortable with our salesman Jason Pelmear and spent some quality time speaking to Internet & Fleet Director David Starnes. Negotiations were hassle free and we got the deal done fairly easily.

Henrietta A

Mar 7, 2015

My sister and I agreed with what we thought I should pay for the car. My sister aggressively fought to get what we agreed upon. More than 1 employee bent over backwards trying to make the sale and to still make a profit. I've got more car than I was looking for but I'm going to love it.

John

Mar 7, 2015

The Service Consultant, Erik Villarreal, was excellent! He was the epitome of customer service - very friendly and personable.My last experience there was awful because the Service Consultant was rude and unengaged. I don't remember his name but he was older with grey hair - he was there yesterday but thankfully did not wait on me. He should try to learn something from Erik.

Todd

Mar 6, 2015

TOMMY HAS WORKED FOR ME IN YEARS.FOR YEARS,, OUTSTANDING CUSTOMER SERVICE, YOUR MECHANICS ARE PROMPT AND I NEVER WORRY ABOUT THE QUALITY OF WORK.

John

Mar 5, 2015

promptness of service advisor. kept advised of repair process, technician found bad ball joint. called and was made aware of problem.

jmh317

Mar 4, 2015

Marty Martinez was very helpful and got me into a car I wanted for a great price. I would certainly recommend to anyone looking for a Ford!

Luis Gerardo

Feb 27, 2015

Mary Ellen and Hugo, the car salesmen, were amazing and made our car buying experience a very easy process. We will definitely recommend them to all of our friends and family.

Andres

Feb 26, 2015

First class customer service, specifically by Mr. Javier Perez. Always goes above and beyond. Can't ask for a better salesman.

David

Feb 26, 2015

very courteous and took less time than they told me. I wil always use them for my oil change and /or repairs.

slkmouse

Feb 24, 2015

When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two continental tires to provide additional traction as the rear set. In addition to the tires, I also purchased two new rims and had Northside service department install the tires on the rims and then install them on the car. While installing the tires on the rims, they installed them incorrectly which resulted in damaging the tire over time. Within 13000 miles, the tires would no longer hold air. My first thought was that the tire had a nail, so I took the car to a local Discount Tire. They examined the tire and found that the tire installation had damaged the beading and would ruin the tire over time. I took the tire back to Northside Ford to find a solution. They immediately denied responsibility since Discount Tire took the tire apart. OK, since I was unable to know when the tire may have been damaged. I tried to find a conjoint solution. Since I didnt believe I would get new tires and because they only had 13 K (documented since I purchased the tires at Northside Ford), I asked if they would prorate the tire. They refused. I asked if they could do anything for me and they said no; except sell me two new tires. I was very disappointed in the service I received. As I stated, I didnt expect new tires, but with the limited use, I had hoped they would provide a prorated value. When you consider the price of the car and paying an additional $1500.00 for the tires and rims, I had hoped for better customer appreciation. I will never purchase a vehicle at Northside Ford nor have service performed again. Also, I would NOT recommend this dealership to anyone interested in buying a new car.

Maria L

Feb 23, 2015

The salesman ( Ramiro Sepulveda) was so attentive to our needs and had a lot of patience assisting me find the car that best fit my needs and budget.

Lauren R

Feb 22, 2015

Jose, our salesman was very accommodating, knowledgeable and just down to earth. He treated me like a person and not a number or a sale.

Christina M

Feb 21, 2015

Ron was attentive and not pushy....which is a requirement for us to purchase. He and the finance guys worked pretty hard to get us into our truck.

slkmouse

Feb 20, 2015

When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two continental tires to provide additional traction as the rear set. In addition to the tires, I also purchased two new rims and had Northside service department install the tires on the rims and then install them on the car. While installing the tires on the rims, they installed them incorrectly which resulted in damaging the tire over time. Within 13000 miles, the tires would no longer hold air.My first thought was that the tire had a nail, so I took the car to a local Discount Tire. They examined the tire and found that the tire installation had damaged the beading and would ruin the tire over time. After putting the tire in the trunk, I took it to Northside Ford to find a solution. They immediately denied responsibility since Discount Tire took the tire apart. OK, since I was unable to know when the tire may have been damaged. I tried to find a conjoint solution. Since I didnt believe I would get new tires and because they only had 13 K (documented since I purchased the tires at Northside Ford), I asked if they would prorate the tire. They refused. I asked if they could do anything for me and they said no.I was very disappointed in the service I received. As I stated, I didnt expect new tires, but with the limited use, I had hoped they would provide a prorated value. When you consider the price of the car and paying an additional $1500.00 for the tires and rims, I had hoped for better customer appreciation.I will never purchase a vehicle at Northside Ford nor have service performed again. Alsp, I would NOT recommend this dealership interested in buying a new car.

John

Feb 18, 2015

Was greeted immediately upon arriving, and was told an approximate time the oil change/cabin filter replacement task would take, and the job was performed in a timely fashion as was promised. Nice, new Quick Lane area with plenty of seating is appreciated.

Guillermo B

Feb 17, 2015

we had already looked in the internet on F150's we were interested in and requested information. We were contacted by internet sales manager Henry Reyes. Henry was great very professional and knowledgeable, great experience in the purchase of a 2013 F150 Platinum 4X4. Everyone was great!

Richard

Feb 17, 2015

Quick Lane service was exactly that, "Quick!". I will continue using your facility for all my vehicle needs. I made the mistake of trying a local competitor who ultimately couldn't match or even come close to the quality of service you provide.

Elizabeth R

Feb 15, 2015

Impressed with our salesman great customer service skill. Paul Casper convinced me to let the dealership try to run the deal through and was right got a better rate and great results.

Walter

Feb 12, 2015

The issue was identified immediately and your staff were able to repair it so I could pick it up the following day.

Sylvia

Feb 11, 2015

I was greeted as soon as I got there & my oil change was done in less than 30 minutes.iwas asked if I needed anything else before I left I felt like family of ford .

Sherry C

Feb 8, 2015

Our salesman, Ron, tried his best to please us and find what we wanted at a price we could afford. No pressure -just sincerity. No negative talk in any way. Not pushy or fast talking but soft spoken and kind.

Louis E

Feb 7, 2015

The way that I was treated as a customer, how easy and how quick the whole process took place, from the moment I met my sales rep. to the moment I met with the finance rep and shortly after that I was on my way home. Very nice and professional staff. Never felt pushed to commit on buying the vehicle or any other extras, and how every function on the vehicle I purchased was explained . Overall, excellent sales and finance experience.

Patricia R

Feb 5, 2015

Stephanie introduced me to Chris. Both are so good to work with. Excellent care from both. Others came to help when we needed help getting in to the facility.

Rizalina T

Feb 5, 2015

The Sales person, Mr. Ron Hernandez, was very good. I end up buying Ford Escape that day when I only want to ask questions & look at the car that I planned to buy for my daughter. She needs the car on March yet.

Tom

Feb 5, 2015

Came back to Northside Ford to look at pre owned pickup trucks as we had purchased our last on there. Was pleased again. Alex Mancilla took the time to listen to us. We were very specific with what we needed and what the budget was. Alex showed everything that fit our needs, we found picked a 2013 F-150 Sport Extended cab, Alex worked with the others there to make it fit our budget.Thanks again!The Frenzel'sKerrville, Tx

Guadalupe M

Feb 3, 2015

Everyone was very nice and professional, Mr.Young made sure that I was happy with my new car and took care of everything.

Marilyn S

Feb 1, 2015

I had inquired about purchasing a Certified Used Ford Edge many weeks ago. Enrique responded to my email. I told him that I was not in a big hurry to buy, but would buy in 2015. I would run my current car until it was not cost effective. He would send me emails of current specials on the Edge from time to time. I did let him know that this could be a long process as the need to a new car was not pressing. My current car was old but in good working order even with 228,000+ miles. Well, wouldn't you know, my car starting acting up and repairs were needed. I emailed and also called Enrique on the 30th to let him know that it was time. We got together that day and I went home to with a Certified 2014 Edge Limited. Over all process was 9-10. Enrique was a very nice to work with too. No complaints there.

Delia W

Jan 31, 2015

After our last experience I swore I'd never do business at Northside Ford again, however we stop to look and the salesman who helped us the other time reassured us that our experience would be different and pleasantly it was.

Melissa E

Jan 31, 2015

I am the typical person who hates car shopping... But that was not the case at your dealership. My sales rep Ram was wonderful and made my car buying experience a good one.

Rhonda

Jan 31, 2015

Javier is courteous, kind, and understanding. He is also extermely knowledgeable and I always try to talk to him when I come in

Irene Z

Jan 29, 2015

Salesman Mickey Cao took time to explain every detail of every question I had. He was very knowledgeable about all the vehicles I looked at. In about 4 hours I chose a vehicle, was approved for credit and drove out with my new Ford Expedition.

John J

Jan 29, 2015

Our salesperson, Enrique Reyes. He was very thorough in every aspect of finding the car that matched our desires as well as making sure of staying in touch with paperwork details, car preparation, and education of the vehicle's features before driving off the lot. Excellent service by Enrique!

Ronald

Jan 25, 2015

the service advisor was very courteous... it was also nice to have a snack bar while you wait for your car

Michael

Jan 24, 2015

Service rep gave me an estimate on how long service would take and then provided me an update when this changed.

Matthew R

Jan 22, 2015

My sales guy went above and beyond to ensure I was picking the right car for me. He let me take the car home to endure it would fit in my garage, a test drive of over 50 miles!

Gloria J

Jan 21, 2015

We were very impressed with the patience and professionalism of Mary Ellen Escobar in the choosing and buying of our new car. It went smoothly and quick and we are very happy with our purchase.

cain5150

Jan 21, 2015

I found the vehicle I had been looking for, and entered my information for someone to contact me. Mr. Young sent me an e-mail about reviewing a price sent to me that I never received. I e-mailed him to please re-send the offer price, but no response. I called the office and asked for him, as he was the only point of contact I knew. Mr. young took the phone, but before speaking to me, I heard him bragging to someone in the office about leading some sales contest or whatever. Not a good sign..... He then asked what I needed, listened to me explain my situation for a minute, and said "let me call you when I get back to my desk".... I never heard from him again. I am going to buy the Explorer Sport from another dealer. This was a surreal experience.....never had to work so hard to try and get someone to talk to me about wanting to purchase a 50k vehicle. Oh well...live and learn.

Mary-Joyce G

Jan 20, 2015

I had a very good salesman. He was very informative and help me through my entire process. And he also allowed me to do all my options.

Marc W

Jan 17, 2015

The sales people at Northside Ford in San Antonio, TX, were friendly and knowledgeable. My time on the car lot was minimal.

Wayne

Jan 17, 2015

Stephanie Rocha has always been very helpful when our vehicles need service. Also everyone in the quick lube area have been great. I also take my leased vehicle to them for service.

Alexander X

Jan 14, 2015

I liked how quickly everyone worked together to get me in my car and on my way. It was a painless enjoyable experience.

ojgamboa

Jan 13, 2015

Mr. Zach Thompson was very courteous and professional. Made my buying experience pleasant. He wanted to make sure the vehicle I was interested in that I was able to drive out of the lot with a good deal.

Michael

Jan 12, 2015

Charles Young was a great help both with the on line purchase and the delivery on a cold, rainy day! Excellent!

John J

Jan 9, 2015

I have been with Ford for a long while and also buy all my cars from Ford, plus have my cars serviced with Ford. My sales person is Wayne Aldman he is the best ! Wanye Aldman makes us feel like family in person or on the phone. I would recommend Ford and Wayne Aldman as the sale person to all my family and friends,

PhyllisL

Jan 5, 2015

Jose was patient and attentive while I tried to decide. Susan at the reception desk was especially friendly. Mr. Dawson was cognizant of the time and had his paperwork in order for me. And I love my car, even without a sunroof which I really wanted.

George

Jan 3, 2015

Dwain took the time to fully inform us of the comparison between an Edge & Escapes,plus's/minus's. Dwain was very knowledgeable of Ford Products, services, & made us feel at ease and confident in our decision to purchase a Ford Product

Merced J

Jan 1, 2015

All was done very professionally and I was relaxed throughout all the time I was there buying my new truck.More so when I signed a contract for a specific truck and changed my mind when I went to pick up the vehicle. I decided on another truck and the changeover to the new truck was done without a hassle or hesitation. I'm happy with my second choice and am truly satisfied with the way I was treated.

Deanna G

Dec 31, 2014

Mary Ellen was friendly, calm and got the deal done so smoothly. Mark in finance also was a pleasure to work with. There was no stress or hassle. First time I've bought a car alone and it was effortless. Very happy!

Satxbassplayer

Dec 31, 2014

Taylor Fording was personable, polite, and professional. We could not have had a better experience.

mariojv

Dec 30, 2014

I really enjoyed purchasing my 2014 Ford Focus Titanium from the good folks at Northside Ford. They were very patient and answered all my questions, including newbie car-buying questions as this is my first car. They were also more respectful than I expected them to be towards a 22-year-old young professional. I got a great deal and never felt like I was pressured too much to get anything extra that I didn't need.I worked with Enrique Reyes to purchase this car. I can highly recommend him as he's very friendly and professional. He speaks Spanish, too.

Patrick E

Dec 24, 2014

Everything was what you would expect from a good dealership.We were greeted by one person and not attacked by a pack of wolves as we have felt at others. Mickey listened and understood our needs.

seeryfly

Dec 21, 2014

5 star buying experience! I'm a tough, no-nonsense buyer, and my salesman Lennie and the sales manager Mike didn't mess around and were ready to play ball. They rocked it! One of the best negotiated deals I've been involved with in my numerous new car buying experiences. The finance guys got me in and out quick and they had my car ready to go. Northside was awesome and even gave me a big red bow to put on the car to complete the surprise gift. Thanks guys! I WILL BE COMING BACK FOR MY NEXT PURCHASE!!!!

Wendy F

Dec 20, 2014

Larry took time to answer all our questions, he helped us find the best truck to suit our needs and was very professional and knowledgable throughout the process.

Belen S

Dec 18, 2014

Enrique our sales person. He was very professional, helpful and not pushy. We were just going to go look at the SUV's and we wound up buying one. That says a lot about him...

Energy1

Dec 18, 2014

Marty Martinez from Northside Ford was the best sale person I have met in my years 40 years of driving.and buying cars. With the purchase of my first Ford, Mr. Martinez made me feel confident that I was making the right choice.He took the time to show me and explain all the functions of the 2014 Ford Focus. I am very pleased that he went ABOVE and BEYOND to make the sale. Also to find the exact color and car I wanted and made it available for me the day I needed it.CONGRATS to Marty Martinez for being the BEST SALES ASSOCIATE for Ford!

Janet

Dec 16, 2014

The repairs & maintenance jobs were done in a reasonable amount of time. I believed the service managers who helped me were fair, honest, professional, polite. Waiting area was clean & comfortable with charging station.

Tim A

Dec 15, 2014

Larry Ramirez, sales person, did an outstanding job of showing me available vehicles and was willing to get any vehicle/color we desired. He returned phone calls and was 'ready' for us when we arrived. The sales day went very smooth, with sales staff working well with our specific situation thus getting us a quality F150, reasonably priced, and were flexible with our trade. Also, finance dept was forthright in communicating the best financial advise for us and our truck loan. Timely service as well.

Alex

Dec 7, 2014

Everything! Salesman Wayne did an excellent job down to signing the paperwork with Freddie. I fell in love with a truck and your team was able to make it happen for me.. Very family oriented! Kids had a place to play and Wayne gave both of my children a stuffed animal... Hospitality was excellent. Yall made me and my family feel at home...

Corey A

Dec 6, 2014

The sales person was very nice and willing to take the time to explain the trucks to my wife and I. She did a great job. The process was fast and easy and all the people we worked with were great.

Annette

Dec 5, 2014

The oil change was fast this time. Brittany Eustler is always great about following up with a phone call to see if I was satisfied with the service and am still happy with the Ford Fusion that I bought from her.

Laura W

Dec 4, 2014

My sales person, Wayne Alderman, was extremely knowledgeable about the Ford Fusions (which is what I was looking at). He was very patient, no pressure sales & actually helped me make the decision to buy a new vehicle. After the sale, he spent more of his time to help me with the set-up (which I was extremely grateful since it was all so new to me). A great day and I love my new car!!

Saul Mendez

Dec 4, 2014

Two thumbs up!! Chris was exceptional, compassionate, forthcoming, and very willing to work with me in negotiating a reasonable price- exceeded my expectations overall, Thanks Chris!!

Richard

Dec 2, 2014

curtis in service department, took care of all the issues i was having with my truck. it was all done in a timley manner.i am very happy with the service i was given.

Red2015Mustang

Nov 30, 2014

We had a great time buying my new Mustang. the 2015 --50 year anniversary model has everything I wanted. Sales people were excellent, they didn't push me to decide. they showed us everything we wanted to look at. We will be back.!!!

Pamela

Nov 29, 2014

The service advisor was upfront on what needed to be done and consulted me before repairs on the additional work that needed to be done. The service advisor worked on getting me all the discounts and savings he could to save me money since this is the holiday season.

Steven M

Nov 29, 2014

Chris Brand focused on making my experience an excellent one more than he focused on selling me a car. He made this about me and that is what made this experience excellent.

David

Nov 22, 2014

Mr. Tommy Roy is very professional and I have great trust in him. The waiting area and cafe is very nice and accommodating.

David P

Nov 22, 2014

Our Ford Service Representative was very professional and I have great trust in him. The waiting area and cafe are very nice and accommodating. The wait was very short for oil, lube, and brake job.

Jaime

Nov 21, 2014

Communication. All my visits here have been good experiences mainly because of the communication that i've had with service writers, always informing me of what is going on or what needs to be attended to with my vehicle.

Scott C

Nov 17, 2014

Professionalism of employees I worked with at Northside, quickly getting to market competitive pricing on the vehicle I wanted and had been researching on the internet.

Susan

Nov 15, 2014

I DROPPED IT OFF AND WITHIN 2 HOURS IT WAS READY TO PICKUP AND GO, PLUS THE RECOMMENDATIONS FOR A TRANS FLUSH AND INJECTOR SERVICE THAT WAS POINTED OUT TO ME THAT NEEDED ATTENTION IN THE NEAR FUTURE WAS A PLUS.

J-Luke

Nov 9, 2014

I was informed clearly what was needed and the service representative, Stephanie, just plain spoils me and keeps her promises.

Frank

Nov 6, 2014

The service writer was polite and professional. The waiting room was comfortable and my service was completed in a timely manner.

Patrick

Nov 4, 2014

You really cared about identifying the problem. Without a correct diagnosis the car could not be fixed. All of your people cared about getting it right.

Ralph M

Nov 4, 2014

Your internet salesman was really on the ball. I sent out several requests for a quote on an Edge and he was the first to respond and so got my business. Zach knows his business and it shows.

Lilia G

Nov 3, 2014

Carlos Cortez was an excellent salesmanpatient, kind, friendly and a great help to get the best price for my new Ford Fiesta STIm very happy with my purchase

Richard K

Nov 2, 2014

Our salesman, Henry Enrique Reyes, was professional, personable, knowledgable, and most important, honest! We had been to other dealers, through the USAA network, and Northside stood by their promise of a great truck at a great price. Our financial advisor, Freddy, was also very helpful with our purchase. He helped navigate our need to title in Florida.

Angelita R

Oct 30, 2014

I had a great service rep named joe thorton. He worked hard to get me into a car. I did not qualify for the car I wanted but he put me in a nice car. I will certainly be back to northside ford in the future.

Laurie

Oct 26, 2014

Was fast (about an hour) and there was a good place to sit and do some work. Like that you remodeled the Fast Lane waiting area.

Donald R

Oct 23, 2014

I believe I was handled fairly. Skip put together the sale and made it easy for me to move forward. Your paperwork process was straight forward and not overly time consuming. Respectful of my time.

trent123

Oct 21, 2014

Buying my new truck couldn't have been easier. From start to finish I never felt pressured or taken advantaged of. I would recommend this dealership to anyone looking for a new or used vehicle!

Edward A

Oct 19, 2014

I liked most that I did not feel pressured to make a purchase. The sales staff that assisted me were friendly, professional, and courteous.

William J

Oct 18, 2014

Joe and Carlos were great. Joe convinced us that we would be within our budget and showed us a number of cars with my husband test driving the Nissan Sentra. We are both happy with our purchase and appreciate your commitments. Sincerely, Bill and Tina McCallum

Race guy

Oct 17, 2014

We bought two F-350 Platinum trucks the same day and everything was done fast and at the end we got a good deal.

Raul

Oct 17, 2014

Mr. Tommy Roy has always attended to my needs in a highly professional and friendly manner. I never took my Fords to the dealer due to mistrust regarding maintenance. Now, this is the only destination on my books when my Taurus needs servicing. I appreciate your help in keeping my 2011 auto with over 110k miles moving.

Douglas T

Oct 16, 2014

Charles Young answered the phone when I called about the Ford Escape and helped me and my husband find the right model for us.

Justin M

Oct 16, 2014

The sales associate, Hugo Vasquez, was very knowledgeable of the vehicles we were interested in. We also appreciated him being up front and honest with us about the vehicle pricing.

WCG

Oct 16, 2014

The salesman and his manager met my expectations without pressure. The offers they made were more than fair for me, and they arrived at an agreement in very short order. I had purchased a Ford from another dealer where the sales and subsequent service experiences were below par. I do not anticipate that experience here. Buy you Ford at Northside Ford.

William L

Oct 11, 2014

Being able to have the trucks ready for us to checkout just from talking on the phone and through email.

Jackie L

Oct 8, 2014

The professionalism of Michael Hoffman and the NO high pressure sales. He was very patient, answered all questions and knowledgeable. I went back four times and each time he was genuine.

Jose

Oct 7, 2014

I enjoyed the sales man Charles young he made the hole car buying experience a pleasure and not a chore especially since I had a trade in.he even got us money for it.so

Raul

Oct 2, 2014

Hugo, your sales rep was friendly, very professional and knowledgeable. My wife was very excited and also pleased with our new Fussion SE.

Matthew T

Oct 1, 2014

Mikey was a great salesman he was enthusiastic, courteous, ans knowledgable and Freddie the Finance Manager helped us stay in budget and get all the options we wanted.

Nestor D

Sep 29, 2014

Sam Gomez was outstanding and I appreciate the lack of high pressure sales that is typical of car salesmen and an immediate turnoff. Sam is friendly and personable.

saencino

Sep 29, 2014

From my first call to until I purchased a Fusion Hybrid; Charles Young was courteous, informative , and straight forward in his dealings with me. I feel that I received a fair price.I drove away from Northside feeling that not only did I work with a salesman with the right way to conduct business but also a friend.

Gunter

Sep 28, 2014

courtesy, and understanding from the staff. Wonderful shuttle service. Timely repair. Tommy kept the expense down as much as he could, which I definitely appreciate.

Dulaine

Sep 27, 2014

The staff was friendly and very professional, Although I needed major repairs to my car Jesse B. from quick lane took care of me and was very helpful throughout the process. He provided outstanding customer service!

esaenz612

Sep 25, 2014

We went in window shopping and drove away in a new truck. Mickey was an excellent sales rep! Dealership was easy to do business with and negotiations.

Christine N

Sep 24, 2014

My fiance and I just purchased a new Ford Escape and the staff was incredible. Making such a big purchase can be a little overwhelming, especially when you're six months pregnant. Larry and his manager Charlie really went above and beyond to make this a positive buying experience. Sometimes it's the little things that count and the vehicle did attract us but the personnel sealed the deal. I'd recommend this dealership to anyone, they really do care about their customers.

Dean O

Sep 24, 2014

Exceptional help with Ben finding the car I wanted and many thanks to Dino who was more than happy to help me the next day when I wanted to change my finance arrangements

christinenicole84

Sep 23, 2014

My fiance and I just purchased a new Ford Escape and the staff was incredible. Making such a big purchase can be a little overwhelming, especially when you're six months pregnant. Larry and his manager Charlie really went above and beyond to make this a positive buying experience. Sometimes it's the little things that count and the vehicle did attract us but the personnel sealed the deal. I'd recommend this dealership to anyone, they really do care about their customers.

Jacob M

Sep 22, 2014

The sales people knew our offer and did everything they could to get us there. There was no back and forth with counter offers. They quickly sealed the deal for us and got us on our way.

Vicente

Sep 15, 2014

Mr. Wolf was very pleasant to work with, and very accommodating. What is normally perceived as a long and painful experience, was turned into the opposite. His energy and enthusiasm was very much appreciated. The play ground was a life saver for an energetic toddler during the waiting times, and even though the cafe was closed during our time there, it was nice to see it there, along with the other amenities provided for comfort.

Lee

Sep 13, 2014

Your service department. Stephenie Had me book the appt. I dropped it off the night before left key in the drop box and it was done the next day. McCombs I had to drop it and wait two days just to get it in. Guess where I buy my next car from.

Kenner

Sep 8, 2014

Chris Brand is a GREAT Salesman. I have purchased 2 vehicles from him in the past 6 months and will recommend him to anyone. Always a great car buying experience.

Raul

Sep 6, 2014

Mr. Hoang Cao made this car buying experience the best hassle free shopping experience of all my 40 plus years of buying a new Ford vehicle!

NorthsideFordDissapoints

Sep 2, 2014

This is the second vehicle I have purchased since graduating from college and beginning my teaching career. I went with a Chevrolet first, and I was extremely satisfied with the buying experience. I anticipated much the same with a company as established as Ford. I, however, was greatly disappointed. There is no way this purchase could have been any more stressful, rude, and generally unprofessional. There is no way I will ever return to this company and I will certainly not recommend for to anyone. Not because of the vehicle, which I happen to love my new car, but the sales team, finance team, and other individuals employed at this site did as little as they could to be efficient and effective in their daily business practices. It took three days to take care of paperwork to buy the vehicle because the salesman continuously called me "mija" and in a condescending way tried to offer me life advice. Out of politeness, I didn't correct him, however, being an established woman who was purchasing the vehicle on my own merit, this did not bode well with me. When I went into financing, they made a mistake in calculating the amount I make a year and entered it as if I make that much in a year. The financing was completely thrown off and instead of immediately communicating this, the finance department redid the paperwork and after several hours waiting only then told me of the mistake and the double time was due to the fact they had to re-calculate everything. Due to this delay, I was late to a going away dinner that was for me and had to come back the next day for them to simply wash my car, which incidentally took 2 hours. I have never heard of a carwash take so long in my life. In order to make this sale, I traded in my Camaro which by chance had been rear ended previously. I did have an estimate from another car dealership for how much it would cost to return the car to its normal state. Northside Ford, without creating their own estimate or checking that this number was acceptable by the insurance that would be repairing my car, accepted what would be the payment made by the car insurance as my down payment for 2,800.00. The reason I purchased a new vehicle was because I was moving to California and wanted a car that was more reasonable than the Camaro. Two weeks later, I was moving, and on my drive as I was 10 hours from San Antonio, my car salesman calls me in a panic and tells me that I have to bring the Escape back or send him nearly 1,200.00 immediately. I originally told Charles that I didn't want to/nor could I afford a down payment and was using my trade in as down payment. So when he called and told me to bring the car back and I asked him if he had spoken to the finance department to add the amount to my note, he got upset and frustrated. Our conversation ended with him hanging up on me. Once in California, Northside Ford sent me a new contract with arrows of where to sign and didn't tab one, so I didn't sign it. They swore they did arrow it and it was a failure on my part. They even told me that it was on camera. I later spoke to a manager who let it slip that they do not have cameras in all offices. About 29 days after the purchase of my car, Northside Ford had maintained possession of my Camaro and received the insurance payment for the repairs from the insurance office. However, my financer of my Camaro began to call and say I had missed payment. Due to negligence on part of Ford, I now have a mark against my credit for not paying on time. I again called and spoke to my salesman and instead of directing me to the finance department, he swore to me that the finance department had taken care of it. I then received another collector call trying to remand payment and conference called the salesman as proof of non-payment. He then believed me and payment was sent after. Unfortunately, due to the lack of timeliness on part of Northside Ford, their tardiness is now on my credit report as more than 30 days past due. I have never heard of this happening before. All of this. This is unacceptable and I feel that Ford, a company that typically is known for quality would be greatly disappointed to hear that customers are being mistreated to this degree.

Rebecca P

Aug 31, 2014

After making my final choice on the vehicle I wanted I was in and out in no time at all ...what a joy to have the rest of the day off to enjoy it not every often I get a Saturday off ........ great job Northside ford

Eduardo

Aug 28, 2014

Larry Ramirez was great and patient in helping us find the right vehicle at the right price. He gave us the time and shared his expertise; so that made it much easier in making a decision. Mr. Ramirez is very pleasant to work with so our overall experience was excellent. We recommended another buyer to him who purchased a vehicle the next day.

J&ASmith

Aug 27, 2014

Fast, friendly service. Zach Thompson treated us like he really cared for his customers. Customer service and loyalty is very important to us, and we will definitely be back, as well as refer family and friends!

coachspooky

Aug 27, 2014

We bought a 2012 Fusion in 2011 from Northside Ford because it was priced significantly less than a Boerne ford dealer, and just traded it in on a 2014 Fusion from Northside Ford in August. Jason Pelmear was our Sales Consultant in 2011 and we asked for him again when we bought our 2014 Fusion. Jason was excellent to work with, very knowledgeable, and made the trade-in and buying process very easy. He took a lot of time to show us all the new features of the 2014 model. There was absolutely no pressure in the sale, trade-in or financing process. Northside Ford is a excellent dealer, both in sales and service and we will use them and Jason Pelmear again.

J&ASmith

Aug 27, 2014

Fast, friendly service. Zach Thompson treated us like he really cared for his customers. Customer service and loyalty is very important to us, and we will definitely be back, as well as refer family and friends!

Ernesto

Aug 22, 2014

Mr Javier Perez, service writer in Quick Lane, was very professional. He understood my problem and recommended the best course of action for my F150.

Fred B

Aug 19, 2014

Zach was Great! And our whole experience was quick and smooth. Just the way we like it! Thank you NorthSide Ford.

Roy L

Aug 18, 2014

Hugo was amazing. He listened to what we were looking for and directed us only to the vehicles that were within the guidelines.

shelley.g.walter

Aug 18, 2014

Robert Rodriguez of Northside Ford made buying my new car super easy. He found exactly what I wanted and we wrap it up very quickly.

Michelle D

Aug 17, 2014

I really appreciate everything that me sales person did for me. He did not give up on me when I told him my credit history he was very determine to help me get financed with a ford SUV. Thank you Zach Thompson for helping me get into a vehicle that I wanted. I will definitely recommend my family and friends to you.

Claire G

Aug 15, 2014

Everyone was so nice and so helpful. Zach Thompson was my sales person, and he could not have been easier to work with or more accommodating. As a fairly new widow, I was nervous about buying a car by myself for the first time, but Zach was so helpful and reassuring about the whole process, it made me feel like an old pro at car buying!

James

Aug 15, 2014

Mr. Tom Villarreal was very nice and helpful. Mr. Villarreal was attentive and addressed all my concerns about my 2013 Explorer. Especially, when of the Ford mechanic fail to reconnect my coolant fans on my vehicle. For any future service work done on my vehicle I would definitely ask for Mr. Villarreal.

Deborah

Aug 12, 2014

Stephanie Rocha is a very professional, knowledgeable and patient Service Rep. She always keeps us informed as to what MUST be done, what Needs to be done and what should be done with our vehicles, then lets us decide how to proceed. I trust her judgment and integrity implicitly. I have and will continue to refer anyone; family, friends and complete strangers, to her for vehicle maintenance &/or repairs. I have a rudimentary working knowledge of vehicles and if the work in question is something I can complete myself, Stephanie will state as much. I know the answer to any vehicle related question is only a phone call away.

Shevawn L

Aug 12, 2014

Henry Reyes and David Starnes did a fenominal job on getting us into our new truck.Henry went beyond and made tremendous efforts to see all possible options we had to get into a vehicle after ours was stolen. Thanks again Northside

Jenna

Aug 10, 2014

Erik helped me when I came in and throughout my experience. He was honest about the work that needed to be done in my truck. I felt like I could trust him in what needed to be fixed and get the work done. I didn't feel like he was trying to get me to pay more. He was truthful and leveled with me. He definitely looked out for me. I truly enjoyed my experience and I look forward to bringing my truck back to get it serviced again and again.

F150 Fan

Aug 5, 2014

Very courteous, knowledgeable on all aspects from finding the right vehicle to financing & getting a training on basic & expanded knowledge of vehicle features.

Kyle J

Aug 5, 2014

Our sales man was outgoing and very informative. He gave us many options and helped us the best he could. We were looking at used vehicles and he ended up helping us get into a brand new 2014 EcoBoost f150.We had our 5 year old with us through the whole process, and they made sure he was having a good time. Gave him balloons. They have a huge play area inside like one you would see a McDonald's. Gave him extra rides in the golf cart. Made it an extremely fun environment. Everything about their service was amazing. Thank you all!Highly recommended.

Kellye Dear

Aug 5, 2014

My "mom-mobile," is ten years old. It was time to pass it down to our teenage driver and get me a new car. I prolonged buying a vehicle for months because I dreaded the purchasing process and the fear that I would not get the best possible deal. A family member highly recommended Northside Ford saying it was the most reliable, trustworthy, and reasonably priced. They were correct!A few day ago, I had the pleasure of working with sales consultant, Chris Brand. Mr. Brand was very professional and most importantly attentive to what I was seeking in a car and payment. In a short amount of time, he was able to find me a beautiful Ford Edge with more features and at a lower price than I initially expected. I was exceptionally pleased with Chris Brand and Northside Ford. In the future, my family will exclusively shop at Northside Ford for vehicles and work with Chris Brand as our sales consultant

schavan

Aug 3, 2014

I cannot express how much I appreciate those who work in the Service department at Northside Ford. I have been bringing my vehicles for service there for years and each time they seem to go out of their way to take care of me. Javier has always greeted me when I arrive and has always gone out of his way to make me feel like a valued customer and always works with me on any service I need done. Javier is a first class act I really appreciate him and have total confidence on his opinion when it comes to the service of my vehicles. Today, I had service worked on my vehicle that has been an issue for some time. After taking a look on how long we have been trying to get this problem corrected the service Manager Mike went out of his way to take care of this for me which left me very grateful. These guys are All Stars in my book and as a military guy I appreciate their integrity and highly recommend them and Northside Ford service department to any and every Ford owner in the San Antonio area.

Ernest C

Aug 1, 2014

From the beginning I was treated with respect and the service was outstanding. One thing it was very hot it would have been nice if we would have been offered a cold drink. Second to many sales people approached us when we arrived not a good idea do not rush the customer.

Mario A

Aug 1, 2014

Larry Ramirez was very detailed, focused, and oriented to my needs from start to finish. It felt like I was dealing with a family friend- which in this case is true as it's my family's third NSFord vehicle.

Keith

Jul 31, 2014

I had the carbon fiber hood on my 2008 Shelby GT500 shotwith extra clear coat. Mike Anderson was my representative. He is always professional and treats the car as if it were his own. Excellent service as always.

Richard M Freeman, rancher in Utopia, Texas

Jul 30, 2014

Starting with the Service Dept. mgr., Ben, he was on duty before anyone else had arrived. I needed to be in and out as soon as possible. His presence was assurance something would happen right away. I asked for Stephanie Rocha to whom I had been recommended but did not know. Ben said she was at her desk, as al most always 15 minutes before the scheduled time to open the service and receive cars. That was the beginning of two weeks of rather intense re-equipping a used F 250 I had bought from a private sale off-lot. Northside's staff could not have been more helpful. Stephanie was right there with the needed part of answer and the techs put it all together. I was particularly impressed that Stephanie know all the places to have truck accessories added. I am definitely a Northside customer. Richard M Freeman, San Antonio and Utopia, Texas

Sandra

Jul 30, 2014

I will never buy another car from Northside Ford. They are dishonest and misadvertise their vehicles on the internet. Be sure you are buying the car you want or you will end up like me disappointed & angry and I made the biggest mistake of my life. IIt was supposed to be a great time buying a vehicle. t was a nightmare with them and I will end up paying a lot more than what I was toldt Beware!! Dont be a fool like me. I am paying the price and regret everyday of it.

Jessica A

Jul 28, 2014

The Salesman was very knowledgable on the car. He worked with me on trying to get the car payments down to a reasonable level for me.

Michael J

Jul 27, 2014

Priscilla was not a pressure salesperson and I appreciate that. There is nothing worse than being pressured when in the market for a new vehicle. It is a stressful enough experience without that added stress.

Elaine

Jul 26, 2014

Just that I was able to leave my vehicle the night before to have it worked on the next day

klcrouch

Jul 26, 2014

Over last 12 years we have purchased 4 vehicles from Marty Martinez at Northside Ford. He has made the process easy, nonstressful, and smooth. We continue to ask for him when we are looking to purchase a Ford. We would highly recommend Marty as your go to guy too! Ken & Leslie Crouch

ricardoarevalo

Jul 25, 2014

mickey was very knowledgeable and helpful in all areas of the car sales. thaks for all you help mickey was the best dealer ive come across

Antonio J

Jul 24, 2014

I bought more than one car in northside ford. The process is easy, fast and very honest. I definitely recommend it to anyone wishing to make a nice purchase

Christopher A

Jul 23, 2014

I would like to commend Zach, my sales professional for his quick attention to my family's auto buying needs. Zach was very pleasant to work with and I would recommend him as well as Northside Ford to my colleagues and family. Excellent Experience!

Bob N.

Jul 22, 2014

We have had our Fords serviced at Northside since we moved to San Antonio five years ago, and have always been satisfied with the service we received. In 2013 we purchased a new Escape through Larry Ramirez. It was an easy decision to come back to him when we decided to go down to one vehicle. We traded two cars for our new 2015 Explorer. Larry took time to help us through multiple test drives to make sure we got exactly the right car. We feel we got a fair price for our two trades and a good deal on a beautiful new vehicle. There was good follow through after the sale, and I'm sure we will continue to have our new Ford serviced at Northside.

Pamela

Jul 22, 2014

The service advisor said it would take approximately an hour to work on my Explorer and it was finished within an hour.

Satisfied customer

Jul 22, 2014

Friendly service. Rep understood my problem, and responded immediately. In no time at all my requirements were met. Problem solved.

MustangRaven

Jul 22, 2014

To Charles at Northside ford thank you, my purchase of the mustang has been an amazing experience ever since the moment I talked to you on the phone the first time. We had obstacles but you were able to make things happen. I never write reviews because I usually never take the time to actually write one. I am honored to make this my first real review. You made car buying easy effortless and amazing. I truly can't thank you enough for what you did for us. You have always made a friend. Thanks Charles-Cody 2014 New owner Mustang

Deb

Jul 21, 2014

Wonderful experience, Listened when I talked and took to heart what I needed. Not pushy -

Roberto T

Jul 20, 2014

Your sells representiveChris Brand was a great person, really had positive answer towards our answers for the truck we bought beautiful people skills. Mr. Freddie is another good hearted person really worked with me and my wife over all these two gentlemen showed us lovely hospitality thumbs up to Northside Ford for having these gentlemen on there staff.

Charles

Jul 18, 2014

I know that your body shop always does top notch work. I also like doing business with Mike Anderson, he is very professional and attentive.

Mary Lyssy J

Jul 17, 2014

This was my second truck in 8 months. Was special ordered through Wayne Alterman. It arrived in 6 weeks. Wayne is the greatest. When I'm ready for my Shelby, he'll be the salesman I'll be looking for.

Jonathan

Jul 15, 2014

Since there was long line of cars that were being service at the Ford Dealership their was a shuttle service to take me home and pick me up when my car was done being serviced.

VRIV28

Jul 14, 2014

Purchased a new vehicle from Northside Ford with the help of Charles Young. Must say the experience was smooth no trouble or hassle especially comparing to other experiences in purchasing a new vehicle. Charles Young exceeded my expectations and is a great CSR for FORD! I have nothing but positive things to say about my experience here!

Carol

Jul 13, 2014

ford west is so pleasant, they make you feel right at home, we have only been there 2 times, for oil changes, and a recall on our escape, but both times we where treated very kindly, and made to feel welcome, we will bee back, ya"ll are great,

James M

Jul 13, 2014

Very knowledgeable Sales Associate. He provided information on the Ford vehicles. He also prepped the vehicle very well after we completed the purchase and did an in-depth walk-through on the vehicle, helping me get familiar with the new car. The financial associate was also very helpful and explained all our financing options very well and managed to make the process painless.

Melinda M

Jul 13, 2014

It was so easy!! And everyone was so helpful! My salesman Ruben was very knowledgable about the cars!! I loved the fact that we didn't have to walk we went in the golf carts. Ruben was also so patient when I was choosing what I wanted. The whole process was very good. I will definitely be coming back and will tell everyone about my experience and recommend everyone.

Marion D

Jul 11, 2014

This is the third vehicle we have purchased from Northside Ford. On each occasion, Charles Young was our salesman - just by chance for the first purchase and by choice for the next two purchases. Charles is an excellent representative for Northside - everything was made so easy and and Pleasant He truly cares about his clients. When we buy again, Charles is the only sales representative we will talk with.

Mary A

Jul 11, 2014

Chris Brand was our sales person & we returned to NS Ford because we had already purchased a truck with him. He is a straight shooter ~ no games & I believe he gets just as excited as the customer that he helped them get the vehicle that they really wanted. Extremely professional & it is such a pleasure to do business with him !!

Channing L

Jul 10, 2014

The service was awesome and I really enjoyed the sales guys that I worked with. They were both really nice and not pushy. Also, I came by the second time because Jose Puente was really good about following up with me and helping me that I liked the service there. Then I bought the car with the other nice gentleman because he was helpful.

Frances

Jul 10, 2014

EVERYONE WAS HELPFUL AND POLITE. I ENJOYED THE NEW SEATING AND IMPROVED SELECTION OF MAGAZINES IN THE WAITING ROOM. THE WAIT TIME WAS REASONABLE

Jeffrey

Jul 10, 2014

I never fill out surveys but Javier Perez deserves kudos. He did an excellent job keeping me updated and returning my calls promptly. I have never had that in a service advisor. He explained all the services and was very patient with me. He is a great example of how great service should be. Thank you, Lara Hall

Ronald

Jul 10, 2014

My service advisor was very nice and answered all my questions and was very helpful. Stephanie seem to know my questions before I asked. She even got my car for me while I waited at the cashier window.In short a nice experence.

Kathleen

Jul 9, 2014

Everyone was polite. The price was better than I thought. I was called throughout the day with a status. I've never used dealership services before and was surprised at how good they are. Nice.

Robert

Jul 9, 2014

Every person I dealt with was professional, friendly and knowledgeable. In particular, Javier Perez was excellent in customer service. He explained everything clearly and was prompt and accurate regarding what to expect. The facilities were comfortable and I appreciated the courtesy shuttle to my house. The whole experience exceeded any expectation I might have had. Top-notch all the way.

Patrick

Jul 8, 2014

This was the single best experience I have ever had at any dealership: Lincoln, Ford, GMC, Dodge or Mercedes. The service was extremely efficient, professional and friendly. The walk-in service is a great option for busy families.

Tia C

Jul 8, 2014

They took the time to do whatever they could to make the deal happen. we had some issues with obtaining a loan, but with their hard work, we were able to find a happy medium.

Charles L

Jul 4, 2014

Ashly and paco were very nice.. ashly was not pushy or aggresive. Told us to pick out wat we wanted instead of trying to put me in wat they wanted .

Simon V

Jul 4, 2014

It was a very good experience very informative every step of of the way. Mr shavidze Michelin the sale consultant help men every step of the way I was very satisfied with his performance thank

Janet

Jul 3, 2014

Stephanie, my service advisor, is professional and really knows her stuff. I believe that she is honest and respectful with me. My customer experience is 100% better when I deal with Stephanie. I will wait in line for her even if 5 males are available.

Marsha

Jul 3, 2014

QuickLane was great. In and out in 30 minutes or so. Also was able to get tires rotated and an oil change for $39.95. Good price! Javier was wonderful.

Maryann

Jul 3, 2014

JESSE BENITEZ, JAVIER PEREZ AND DRIVER, RUDY ARE TOP SHELF, WELL-INFORMED, ALWAYS LOOK FORWARD TO SEEING THEM. MR. BENITEZ HAS HELPED US WITH SOME QUALITY CONTROL PROBLEMS AND MAINTENANCE INSURANCE.

Robert L

Jul 3, 2014

Larry Ramirez was tremendously helpful and friendly. Through several visits and test drives he helped us make the right decision about our purchase. Great job!

Michael

Jul 2, 2014

The service adviser was courteous and knowledgeable. They didn't wait until 7:00 to open because they had two customers outside waiting. So they opened the doors a little early.

Cortez84

Jul 1, 2014

Really worked with me to get the trade I wanted and the payments I needed to be at

Anthony W

Jun 29, 2014

Hugo was very good. He gave me a good price and did not pressure me. The next time I'm in the market for a car or truck I will look up Hugo. He was very professional and took his time with me.

Cindy K

Jun 29, 2014

Right to the point of price. No going back and forth. Very friendly sakes people. Charles Young was great with excellent sales skills. He made me feel very comfortable and treated me like family.

LoriRN

Jun 29, 2014

Started out using USAA Car Buying service which led me to the Northside Ford dealership closest to my home. Pretty much went into the dealership on a Saturday knowing what I wanted and aprox how much I wanted to spend. Asked for the sales rep recommended on the USAA site. and did business. He found me the vehicle I was looking for (altho a sales person was currently using it as a demo, so it wasn't on the lot the day we went in). No issues or problems, finance was a piece of cake (went through USAA) and picked the Explorer up on Monday. So far so good! The only negative was that I feel I should have gotten more for my trade in. I traded a 1999 Explorer low miles a very good condition. I was only given $1,000 for it... other than that, appreciated the positive experience. and didn't get any high pressure to buy.

Paul

Jun 26, 2014

We had a great experience. Mikheil Shavidze was very very helpful took care of me and the purchase of my first vehicle. Didn't feel too bad in spending 20,000 + for a car and ice cream.

Robert

Jun 26, 2014

Friendly staff that are not trying to over sell. When I get too aggressive of a salesperson, I immediately leave. Yours were great.

James L

Jun 25, 2014

Our salesman, Chris Peterson, was patient and professional. He gave accurate and concise information. His professional salesmanship was topnotch. He gave us room to make our decision to buy the vehicle we wanted but kept in touch with us during the process. We left Northside with great respect for him as a salesman.

Raymond

Jun 25, 2014

Fast and Friendly service! Tom has always been friendly, joking around a bit, but professional and courteous. The oil change on my truck was lightning fast. WOW!! I arrived at 7:05AM, and I was walking out 7:46AM - oil change and all paperwork...DONE!!As an added bonus, I found my truck was locked up (good because I had some tools and other personal belongings inside) AND I found my seat in the same position when I dropped off the truck...I didn't have to adjust it forward nor backward. The radio wasn't on, much less on and blaring. NS Ford continues to exceed my expectations of fast and courteous service.

Valerie T

Jun 25, 2014

Everyone I encountered had impeccable customer service. I was impressed on how well everyone worked together as a team. Everyone was well prepared and very professional. It made the entire experience a really good and smooth experience.

trevinos

Jun 25, 2014

Freddie and John were terrific in their mannerisms and knowledge and going over the call of duty to assist us. I would definitely suggest this dealership to friends and family.

John E

Jun 24, 2014

Jason Novelli was an excellent, knowledgeable, and helpful salesperson. The price, and Jason's professionalism are the reasons we chose Northside ford.

Johnny R

Jun 23, 2014

I like that I don't have to search for assistance. There is always one of the Northside Ford sales or service staff nearby that are willing to approach me and answer any questions that I may have. I especially like the friendly environment and never feel pressured into a sale. This is what brought me back to purchase my third vehicle from Northside Ford.

Shirley

Jun 23, 2014

Mike, my service agent, was simply great. I do want you to know that we have been doing business with Northside for about 8 years now, and have NEVER, NEVER been disappointed. During this time we have spent over $75,000.00 and have not regretted one cent!

Amanda Proux

Jun 22, 2014

Freddy Anthony and Hector Vasquez made the experience quick and easy! We love the Focus! This is our 4th purchase.

RHuron

Jun 21, 2014

Would not recommend this dealership to my worst enemy. First off vehicles offerd on there web site are not necessarily there on there lot. Heres my experience, found a truck i was interested in on the web site turns out truck is on a southside lot with no northside logo anywhere. After asking about this i am informed it is an overflow lot, ok not to big of a deal, after test driving vehicle truck has some issues i am told by a manager at northsides main lot it will be brought over to main lot for repairs made, still ok with that, I make the hour and half drive to northsides lot two days later to see how repairs are going. NOT to my suprise truck never made there but parts picked up to have repairs made at original location. Now im concerned, being that this is a very small lot with no service center, so i send out an email to my concerns of truck being repaired off site. I get an email from the southside lot stating i got them in trouble because of my concerns about repairs, when in my email I never mentioned anyones names, and stated very clearly that sales staff was very nice to me, but just simply why was truck not being repaired at there main site nothing more. Long story short it turned into a big pi$$in match that i seemed to have shook up a hornets nest by doing nothing more than wanting to buy a mechanically sound vehicle from NORTHSIDE/SOUTHSIDE FORD!!!!!!!!!! FIRST AND LAST TIME I WILL EVER MAKE THAT MISTAKE. My suggestion to anyone considering buying is let this be your last choice and thats after considering taking the BUS!!!!

RJFulton

Jun 17, 2014

Worked with Charles Young on trading in an F250 Super Duty for an F150 because I wanted to get a better gas mileage vehicle and really don't like cars. Worked on this deal for about 3 weeks before we got close to where I think we should have been. Charles stayed in touch and kept me abreast on what was going on. I really like the F150 even though I do miss the size of the F250. Since I keep my trucks up and follow the maintenance suggestions whoever gets that F250 will be happy because its a xxxx good truck.

Arnulfo SAT

Jun 17, 2014

Staff is attentive, response was quick, they contacted me without the need of myself calling them.

Kristen L

Jun 17, 2014

The sales rep and manager were very willing to work with me on pricing and met me where I needed to be.

John

Jun 16, 2014

Friendliness and professionalism of staff (some of the questions and comments from other customers would have caused me to lose it!)...

saltydogm4u

Jun 15, 2014

I visited your dealership to purchase a new truck. Salesman was polite,later found out I was set up for a real bad screwing. I explained what I needed and other options. I need a truck to pull a 5th wheel rv trailer never got to see the truck before signing the papers. I should have known better, but the bell did not go off. Later I discovered the finance man had slipped a $2000. warranty on it without asking me. Finally got that straightened out. Next big problem, the truck had a 5 ft bed. No way to put a hitch in the bed. Now I am screwed again. Went back to dealership, they went thru the process of trying to find a truck with a 6 ft bed. No luck........I left and found a super nice Chevrolet. Traded the beep beep Ford in and hope I never hear of anyone going to Northside,I will talk them out of it.

Larry G

Jun 14, 2014

A great selection of vehicles with a wide variety of optional equipment. Paul Casper, my salesman was courteous, patient, friendly and very knowledgable. This was one of the best buying experiences I have ever had.

Frank A

Jun 10, 2014

Hugo was great to work with. The dealership had a large inventory of trucks, and I was able to quickly find the vehicle that I was looking for.

4715

Jun 10, 2014

larry made me and my wife, very comfortable, buying a car. it's an experience very few can do. he is a go to guy.

Jerry A

Jun 8, 2014

we were met immediately by Jose with a smile and offers to help in any way. we were offered comfort and cold water. we were quickly taken to the automobiles that might meet our needs and even brought over one that was better and less expensive that met our needs. we were quickly approved for finance. everything moved very quickly, at a preferred pace. the finalization and presentation all occurred with great professionalism and friendly atmosphere. it was a nice experience. this is my first ford in 30 years we are very happy that this experience went so well. I will most certainly refer others as occasion permits and return in the future.

Leo

Jun 7, 2014

Nice facility, technician kept me posted as to what he was doing to fix my truck. Came out and talked with me a couple of times. After it was fixed he came out and checked it with me to make sure everything worked correctly.

Alfred

Jun 5, 2014

Tommy and the rest of the folks in Quicklane Service are polite, professional, and care about me and my cars. I am completely confident in their abilities and their work.

Nancy

Jun 5, 2014

Guys in service area were competent and friendly. One noticed my inspection sticker was expiring this month so I got that taken care of with this trip. Appreciated that.

JudyWest

Jun 1, 2014

Our experience at Northside and with John Tovar was good. John was/is pleasant, helpful but not to pushy, and has been prompt to respond to our questions and requests. My husband and I have purchased several new Ford cars over the years but this was our first time to purchase from Northside. When we are ready to purchase again in the future we will definitely return to Northside and John Tovar.

Benjamin

May 30, 2014

The best part of our buy was our "last minute" sales guy Carlos Cortez. He stayed after to take care of us completely and we had visited Northside last year with another friend and Carlos was the reason we returned and we bought. So thank you!

Ronda L

May 29, 2014

Hugo was great. He helped us find exactly what we were looking for. He was patient, and did not put any pressure on us. We had looked at other dealerships and felt very pressured to make our mind up right then. We came back to Northside the next morning because of the experience we had with Hugo.

Brandon W

May 28, 2014

Larry was very helpful and personable, we bought a vehicle from him in February and enjoyed working with him so much that we came back and asked for Larry Ramirez specifically when buying another vehicle.

Patricia C

May 27, 2014

I liked that Hugo showed em exactly what I was looking for. He did not pressure me to buy before I was ready. And he did not give me the "runaround" or try to raise the price or interest rate once we picked out the vehicle. It was a positive experience from start (in April) to finish (end of May)!

Christian J

May 26, 2014

I have bought vehicles in the past from sales staff Jason Pelmear and he always makes the buying experience comfortable and stress free.

Nelson

May 25, 2014

Javier from service was very helpful and explained everything that needed to be done to my vehicle at this time. Also suggested what service could wait till next time. Humberto was really helpful and went out of his way to pinpoint a suspension issue I had questioned and took extra time to diagnose my vehicle. Top notch all the way.

Daniel

May 23, 2014

Mickey Cao was available to me at 830 am while my wife's vehicle was being serviced. I like that he was ready to go at such an early time. He was awesome and very committed to helping me get into the vehicle that best suited me and my wife. Most importantly, we acheived to lower our payment which was our goal.

John

May 23, 2014

The service was done in a short time as promised, and I was able to use a coupon to reduce the cost.

Polly

May 23, 2014

Javier Perez, quick lane manager was so helpful! He answered all my questions, showed me how to set the "change engine oil soon" light and I even noticed the floor board had been vacuumed! What service!!!! Also noticed he was very efficient on the phone with customers as well while I was waiting.He needs a raise!!!! Thanks again Northside Ford!P. Y.

Matt

May 22, 2014

The service technician was very prompt in waiting on me when I arrived and kept me updated as to the status of my service work. Extremely polite and amicable. He also brought to my attention an issue with my brake pads that I was not aware of. I was extremely thankful for this.

Elizabeth

May 19, 2014

The service was efficient. Tom was friendly and helpful. It was useful that there is a record of my vehicle. The pricing and coupons are great!

G W

May 18, 2014

Our salesman, Robert Rodriquez was exceptional. He listened to what we were looking for showed us the vehicles that met our requirements, without the usual heavy sales pitch.

Linda

May 18, 2014

I had Kenny & he went beyond his job to make sure I was takeCare of. He even took me to the rental agency & drove my car back. So far so good on the repairs too.

Leslie G

May 17, 2014

Had a Salesman Lenny Smith find and show me what I wanted not what he liked.. the Sales Managers were also great along with the finance Mike I believe his name was.. all did a super job in getting the paper work in order and make my deal go thru... Thanks..

Natalie A

May 17, 2014

I did not feel pressured and felt really good since I am a woman and I didn't take anyone else with me for an option.

Charles E

May 16, 2014

My salesman was very friendly and helpful throughout the experience. Financing and deal making didn't take as long as I've experienced at other dealerships in the past. Nothing hurts my opinion of a dealership more than LONG waits and I didn't have that problem here.

Jonathan

May 16, 2014

I did like the fact that I wasn't dealing with a pushy salesman. Charles Young went above and beyond when it came to explaining the features of the vehicle that I was interested in buying. With that being said I do not believe that is was gives people a good buying experience. The fact that Charles was upfront with the numbers and did not have me going back and fourth with offers made the whole experience worth it. For the first time I truly believe that I left the dealership with the absolute best deal possible all of the way around. Lastly I really do appreciate what northside ford offers the men and women of the police department. Charles was great and was a pleasure to buy a truck from.

Justin

May 16, 2014

I like having all the maintenance records in one place, and when I come in the guys know what work needs to be done.

Richard A

May 16, 2014

Very nice salesman and manegment team willing to work with you in every manner possible to get to the final goal.

Rudolf M

May 16, 2014

I really appreciated the fact that everything was done to get me the deal that we needed. We got a great car and me and the family couldn't be happier.

Felix

May 15, 2014

Had a very good time working with Henry to find the exact car that I was looking for. Was very patient with me in answering all my questions.

Jim

May 15, 2014

Responded quickly (we were leaving for 7 weeks the next day!). Always courteous, which is important to me since I don't know much "car-ize." Blessings. arh

James B

May 13, 2014

Your salesman was outstanding. I told him what price I expected and what I expected for my trade in and he worked with me better than I expected. I like the way everything was handled without any pressure what so ever.

VeronicaPompa

May 13, 2014

I can not express how satisfied we are with the customer service we received from Chris Brand! Chris is professional, patient, knowledgeable and very personable. We purchased 2 vehicles from him two years ago and when my explorer was totaled in an accident a few weeks ago, we contacted Chris. He was very professional and patient with us as we searched for our replacement vehicle. When we didn't find the one that had all the options we were looking for, he had one brought over from another dealership that did! Couldn't have asked for better experience!

Gabriel M

May 12, 2014

I like the fact that the sales rep (Charles Young) was very honest and upfront with pricing. The while process was effortless and very profesional.

Paige L

May 12, 2014

Priscilla was our sales person and she really worked for me. She was amazing and really changed how we felt about ford dealerships.

sotx20

May 10, 2014

Jason is my kind of sales person. He knows his job and is very friendly, very knowledgeable and listens to the customer. Hope to buy a new fusion from him very soon. Let me know as soon as the white titanium is scheduled for delivery.

Melvin

May 8, 2014

Pulled into Quick lane for an oil change and a problem tire. Was in and out within 35 minutes with a flat fixed, oil changed and tires rotated. Great service.

Michael D

May 7, 2014

Everyone was extremely helpful and attentive to customer service and ensuring my satisfaction. Priscilla Pullin was especially helpful, even skipping her lunch to ensure the vehicle was prepared properly for delivery and doing an excellent walk around at delivery.

Marcelino

May 6, 2014

Driving out of dealership in new auto after speaking to Mr.Williams .If he had not approached us an gone a step further we would of come back home in our car which could not be serviced at the time.Many thanks to him, his GM Mr.Thompson an the staff that helped make it possible.

rogerhammel

May 6, 2014

I have purchased 4 new cars in the last 7 years from Northside Ford, 2 in the last 5 months. I have always had very good experiences with everyone I have encountered at Northside Ford.

Nicholas A

May 3, 2014

Philip and Priscilla were both knowledgable about the car I was looking into and were able to put me in the seat if my dream car.

James

May 2, 2014

Came in for oil change. It's was quick and easy with no hassles Customer service rep was really friendly and personal

Leroy E

Apr 30, 2014

This was the best car buying experience ever thank you so much. Priscilla was knowledgeable and helpful please tell her thanks again and Chris was also very helpful.

Jose A

Apr 29, 2014

Straight forward and to the point, but where time needs to be taken to considers things one is allowed that. I really liked that you don't fool around. I bought my truck in and also asked for trade in value. There was no "we'll get back to you" or I'll call you. You all got goin' on this right away and I received a fair value for my old truck. In other words you all provided me with all the information I needed to make a decision on the spot. I really like that.

Robert

Apr 29, 2014

It just seemed too easy....everyone was great and seemed to care. They did everything they could to help and get the deal done with us. Larry Ramirez is an amazing person, we will definitely come back for future purchases.

Jesse V

Apr 28, 2014

Your people get on it! no messing about..they are there to get you in a car or truck...period! Unlike others who seem to look for excuses.

Neva

Apr 28, 2014

Friendly, courteous staff and fairly fast service. The day I brought my truck in for an oil change was a very busy day for the FAst Lanes so I had to wait about an hour.

Elizabeth

Apr 27, 2014

Curtis gave me an honst and fair assessment to the repairs i needed done. He got it done in a timely and professional matter. All the repairs were done on time and efficiently.

Juan A

Apr 25, 2014

My sales person, Paul C., made the experience very easy and the process was so easy! By far the best car buying experience I have ever had.

Richard

Apr 23, 2014

Jesse in the service department was polite, professional, and thorough. He understood that I wanted my '08 F-150 to have a thorough maintenance and provided me with choices and options to accomplish that. Everything went smoothly and the truck was ready on time. I appreciated his efforts on my behalf.

auntjean

Apr 22, 2014

Thank You Mark Brown for the Great Sales Person you are!!! We were very satisfied with the service and follow up emails. Thank You. Mark did his job Right and Fast!!!

jedougherty56

Apr 22, 2014

I want to commend Northside Ford for hiring excellent employees like Jason Pelmear to guide customers in the process of purchasing a new vehicle. My husband and I have dealt with other dealerships whose employees made us feel like they did not really want us help us, but were only interested in making a sale and we were an inconvenience to them. I personally spoke to Jason by telephone many times over the 2 weeks prior to us coming to Northside Ford and he was always friendly and went over and above to work with our schedules and never tried to push us into anything. We were having problems with the Toyota Tundra we traded in and had to wait for the transmission to be replaced before we could meet with Jason about trading it in. From the time we arrived we were greeted warmly by each of the employees we came in contact with. Jason took us to his office and we discussed where we were and what we might be able to buy. My husband prefers the Ford F-150 and we were hoping to be able to afford a new F-150 if possible. Jason immediately looked over their currently inventory and found a truck that he felt we could trade up to. Needless to say we were thrilled that we could with our trade in have a brand new Ford F-150 before leaving the dealership. Needless to say we will recommend to our family and friends that they should go see Jason at Northside Ford for an honest deal and great customer service.

Henry

Apr 21, 2014

Javier & Tommy from the quick lane got me in an out in a timely manner. I called ahead of time and they were waiting for me to arrive. I observed the tech change my oil. I believe his name was Russell. He did a very thurough and complete job. I saw him top off all of my fluids. He noticied that I was missing a valve cap when he was checking my tire pressure, so he went ahead and put one on. Great job guys. fixing to bring my wife's 2008 focus in next.

Steven N

Apr 19, 2014

Everyone was extremely helpful. Saleswoman Ashli made my first car buying experience memorable and probably challenging to beat in any future car purchase I'll make. Everyone from staff to finance department was friendly and helpful.

William

Apr 19, 2014

The customer service was by far THE best! As soon as I arrived, they made sure I was taken care of and comfortable while I waited. Excellent and outstanding customer service!

Raleigh L

Apr 18, 2014

Carlos Cortez was our sales rep and he was professional and courteous throughout the buying process. We appreciated the time he took to listen and explain everything we asked. We truly felt like he had our best interest at heart.

Steven

Apr 17, 2014

Friendly and knowledgeable staff, plus they do not try to trick you into service or repairs which are not needed. This is a HUGE plus, please make sure this never changes. For those of us not experts in automobiles there are many service locations, including even dealerships, which take advantage of this to gouge customers. You guys do not do this and therefore will always have our business.

Jeffry N

Apr 15, 2014

We appreciate the patience Priscilla and Chris showed towards us, not only the day of the sale but also in the visits beforehand.

Don

Apr 14, 2014

Took care of me right away for first 5K mile checkup. Recall issue was taken care of only when I insisted on waiting as long as it would take.

Jennifer B

Apr 14, 2014

This is our 3rd vehicle from here every time were treated with respect. Ashli has sold us our last 2 cars, I love dealing with her!!!

Mark

Apr 11, 2014

Javier provided me with excellent customer service and the work was done in an hour, which allows me to take care of my oil changes and tire rotations during my lunch hour.

Leona

Apr 9, 2014

Had oil change and it took 45 minutes instead of the " over an hour" promised time. That was great!

Carrie K

Apr 7, 2014

Our sales guy Philip Carroll was very willing to show us each car that we wanted to look at with a great attitude. I feel that the sales guy and sales manager worked hard to get us the best deal to fit our needs. All the staff was amazingly nice to us.

Elda S

Apr 7, 2014

My husband and I were taken seriously as buyers. We were not there to waste anyones time. Reuben stepped up to the plate and made a sale and worked professionally with us. He had a great attitude and handled himself professionally. Loved the fact that he has a positive personality. He was not the typical pushy salesman. I knew what I wanted and we got the deal done.

Salvatore

Apr 7, 2014

The service Rep was awesome. Very knowledgable. I Brought my daughters Edge in for service and the Rep was so good I went home and got my F150 and brought it in for oil change, inspection and a brake job. Everything was fast and done well. The internet coupons also came in handy. Thank you NorthSide

Christopher B

Apr 5, 2014

The sales dept had the truck I was interested in ready to look at and test drive when I arrived and assisted with everything that I needed during my visit and sale.

John

Apr 4, 2014

Over the years I have learned at approximately what time of day is best to get service quickly with the least amount of "wait time." The service advisor's were very professional, polite and helpful. I was sitting on an outside bench and when my truck was brought around by the mechanic/technician upon completing "The Works" task I asked him a few questions and he was very nice and provided answers in a clear, concise method. Realizing that I will be needing a set of new tires in about 5,000-10,000 miles I asked the svc. advisor for a estimate, he provided me with the information and even printed it out for my perusal. Very nicely done and very much appreciated.

Margie

Apr 4, 2014

Friendly and very courteous. They know my vehicle and I depend on this dealership to help me keep it in the best condition possible.

Deborah

Apr 3, 2014

I was able to drop my vehicle off in the morning and they called by mid afternoon to let me know it was ready. Yet I had to work late so I was able to pick it up as late as 9pm.

Robert C

Apr 3, 2014

My sales person, Sherry Buffington, listened to what I was looking for and found exactly what I wanted. She put me at ease and took care of everything. Absolutely top-notch service from the time I walked in the door.

Mark

Apr 2, 2014

Although the quick lane office was under construction, I was promptly greeted by a FORD representative and was immediately helped.

Andrew T

Apr 1, 2014

Priscilla was great, listened to my concerns and made sure I got the deal that I wanted. Even made sure I got a great deal on my trade in, thank you Northside Ford!!

Jeffery C

Apr 1, 2014

I felt there was a great selection of vehicles and financing options. Our salesman Greg had an easy-going demeanor and was a pleasure to work with.

candice!

Mar 31, 2014

Paul went out of his way to help me get the car that I absolutely fell on love in.... I was on a time limit because I had to work and he worked quickly and efficiently to make sure I took home my car the same day and still make it to work!

Harry

Mar 31, 2014

Your Quicklane has worked well for me since you introduced it. Tommy Roy took care of my Explorer service this past visit and was particularly helpful.

Jay

Mar 31, 2014

Gary my service representative was great at communicating what was wrong and the plan to fix it and when it would be ready.

Silvia A

Mar 31, 2014

The salesman Jose Fuentes was polite asked what he could show us . I told him I was interested in a Ford Escape, he asked what color I would be interested in and he explained the different features of each vehicle and value. I explained I would interested in a nice car without all the fancy luxuries that bring up the cost.

Zed T

Mar 31, 2014

The fast friendly service I got from Lennie Smith (sales consultant), and Dino in financing made this the best experience I've ever had working with a dealer. And I have worked with a lot over the past 25 years.

Mark

Mar 30, 2014

My service writer did a great job getting my car in w/o an appointment and communicating what was wrong and cost to fix. Car was completed prior to promised time saving a day of rental car fees. I have worked with Stephanie R. for several years and trust her advice. She also texted me updates so I knew what was going on.

hawgman1

Mar 30, 2014

John Tovar is a laid back courteous professional who made our buying experience smooth and simple. Answered all questions and concerns and knows his stuff. Freddie Anthony is a squared away pro who walked us through the paper work drill quickly. Great no pressure no hassle dealership. Highly recommend.

Mariam

Mar 29, 2014

Chris Peterson was very helpful right from the beginning when we emailed for a price off the internet. He beat everyone hands down. He followed up with a phone call but he was NOT pushy. He didn't feel like a car salesman. Your staff was great from getting us the truck we wanted at a great price to getting Ford financing. It felt like dealing with friends not an impersonal transaction. We enjoyed working with your staff especially Chris and got great service. Most of all, watching my husband drive his truck with a big smile on his face is priceless! You have our business now.

John P

Mar 27, 2014

Our salesman (Chris Brand) was very professional, courteous and very knowledgeable about the vehicle that we purchased. He answered all our questions in great detail and he provided outstanding operational procedures for the vehicle that made the transition to our new SUV very easy. Will definitely buy our next new vehicle from Chris and will recommend him highly to anyone that we know who is buying a new vehicle.

Mark

Mar 27, 2014

Tom in the Service Dept. found a way to get my truck in on very short notice and had it fixed up and ready today the same day. He was extremely professional and helpful.

Jerry G

Mar 25, 2014

All of the folks involved in the buying process were very friendly, knowledgeable and professional. Really appreciated the time Jason Pelmear spent going over the features of the new vehicle with me.

Nancy

Mar 25, 2014

My salesperson, Carlos, went to exptremes to find me exactly the car that fit my needs. I had an old beat up car and he and the team managed to get me way over what it could have been sold for retail. I also had credit issues and being retired, my income was cut less than 40% of my full-time salary. I wish I had gone to Northside Ford 4 years ago, when I thought the only alternative was driving an inexpensive, beat up, unsafe car. I now can drive a decent car. Thank you.

Beverly J

Mar 24, 2014

The pleasant building; the little cafe, and most of all, our salesman, Wally. He was so nice, not pushy, and so real. A nice change.

Michelle

Mar 24, 2014

I received great customer service from Javier and service was provided promptly. I also love The Works package with all the service included in it with a great price.

Kimberly A

Mar 22, 2014

Jose, our salesman, was excellent. He answered all of our questions, made sure that we got exactly what we wanted, and walked out of the door happy.

Tony F

Mar 22, 2014

Our salesman Greg was very personable and patient with us. He was honest and admitted he was fairly new but would do his best to answer all of questions.

Charles R

Mar 21, 2014

Charles Young, my salesman, didn't bother me with alot of upgrades and hassle me with the usual upsales as other salesman have done. I knew what a wanted and he was able to accommodate me without showing me other vehicles I wasn't interested in.

Donna

Mar 21, 2014

I got to the Quick Lane a few minutes after 7 PM (the closing time) and they were kind enough to go ahead and service my car for me. I really needed an oil change. They were so pleasant to me and treated me so well rather than being annoyed that I got there after closing. Outstanding customer service.

Rudy V

Mar 20, 2014

ALL EMPLOYEES WERE VERY GOOD TO ME AND I LOVE THE WAY I GOT TREATED AT NORTHSIDE FORD THKS YOU RUDY HUERTA

kmklaus

Mar 20, 2014

John was very professional, friendly and knowledgeable. Thank you for your time and helping me with purchasing the 2014 Fusion. I would recommend John to my friends and already have posted his information on Facebook. Sincerely, Kimberly Klaus

Jaime

Mar 19, 2014

Friendly staff. Made sure i was aware of what service options are available along with explaining to me the current service job and how to get the most out of the service.

Amy M

Mar 18, 2014

Mark Brown was an excellent associate. He made things less stressful and helped me get into a vehicle I love. Mark literally spent almost the entire day making sure I was comfortable with the deal I was making and I feel I got a fair deal. Thank you Mark Brown

Humberto

Mar 17, 2014

Was very pleased with the excellent service that we were provided with from North Star Dealer. From our sales person Carlos " Pappi" Cortez and his Boss Charly Rodriguez Sales Mgr. and how to forget our finace guy Frank Anthony very helpful and easy to explain all of our paperwork, were all very friendly, courteous and proffesional. This was our second time buying a vehicle trough North Star Ford and this will be our first option for any potencial and future purchases. Thanks Charly and Carlos again for making our new vehicle purchase experience process, as simple as possible as well for all your hard work you that you guys all did in the back end putting my family and I into our dream car. :)

Linda L

Mar 17, 2014

My salesperson helped me with this purchase and my previous purchase. He listens to my wants and needs and we've found what I was looking for.

William

Mar 17, 2014

Wait time was short and service tech willing to help figure out how to reset the time on the clock.

Chelsea R

Mar 16, 2014

1) Your cars are unlocked so we could look around without a salesperson hovering or needing to go get the keys.2) The process was fairly quick (considering).

Jpac21

Mar 16, 2014

Everything about the visit was great! John was very friendly and answered any questions we had. He greeted us with a smile and kept us up to date by frequently checking on us.

Theresa A

Mar 15, 2014

Charles was patient in helping me with my quest to find the right vehicle.He offered me several choices and options until I I was positive that I had found the perfect car for me.Then the excellent. Customer service continued from finding a loan,signing paper work and making sure my car was ready for me to drive off the lot.Me and my family will continue to do business with Charles for all of our car needs.He is professional,thorough and always delivers a high level of customer service that is hard to come by these days.Many Thanks,Theresa

Ashley M

Mar 13, 2014

The process of purchasing a new vehicle can be daunting, but here they made it easy and was able to work within my certain parameters to get me in to a vehicle. Chris Peterson was fantastic!

Christene

Mar 13, 2014

Everyone is just amazing. When i got my car there they were very accommodating. Then they sent me cookies as a thank you. A year later the same sales representative called to make sure my car was doing good. Also i drive my car rarely so i had to get my oil changed and i was worried that since it had been a year they would not still let me get the free oil change. But they did! Also, the staff in that department were just as kind. Thank you so much for making buying a new car a good experience!

Clifford O

Mar 13, 2014

Compared to other dealers I was dealing with, yours was responsive to all my inquires promptly. Prices were within reason. The sales rep. Mr. Salguero was always prompt and courteous.

Daniel

Mar 13, 2014

Quick, professional, polite, and friendly. Then it was made better by seeing one of my SAPD Retired Officers working for you (David Evans), thanks. Danny Hubbell SAPD Chaplain

Matthew A

Mar 13, 2014

Dewayne was very patient with me while I test drove several models. It allowed me to arrive at a definite conclusion I picked the best vehicle possible. And I did so without an appointment.

Christina M

Mar 7, 2014

Our salesperson was extremely knowledgeable about the vehicle that we purchased and made the process less stressful than the normal car buying experience.

Christina M

Mar 6, 2014

"Paco" was our salesman. He did a good job from the start.The process was smooth and did not take too long. There was some concerns with the interior but Paco made sure that the leather was cleaned as well as the rest of the car.I would definitely recommend Paco and Northside Ford.

Austin

Mar 5, 2014

The staff is knowledgeable and friendly. They got my vehicle in and out as quickly as possible and Garret kept me well informed. The facility is impressive and provides a good waiting are for people with children.

Dale

Mar 5, 2014

Northside remembered my first oil change was free after buying my car there in July. Quick service. Polite and efficient service managers.

Jeff

Mar 5, 2014

I DIDN'T HAVE TO WAIT VERY LONG. I HAD A FORD DISCOUNT COUPON THAT HAD BEEN SENT TO ME THREE DAYS AFTER MY LAST OIL CHANGE THERE AND IT HAD EXPIRED BEFORE NEEDING THIS CHANGE. tHE SERVICE AGENT ACCEPTED IT ANYWAY.

Leslie

Mar 5, 2014

The service guys are courteous and the cashier reminded me of a credit/discount I had so he was very honest. I appreciate courtesy and honesty. Jesse & Javier are always helpful.

Robert E

Mar 5, 2014

Jose Puentes was an outstanding sales person. He made me feel at home during the entire process and did not attempt to push me into a sale I was not comfortable with.

Suzanne

Mar 5, 2014

They are always very professional and helpful. They never pressure me into buying something that isn't needed. I have bought to vehicles thru Northside Ford since 2010 and am please with the overall picture....

Justin R

Mar 3, 2014

Wally was great to deal with. He did his best to make the experience quick and hassle free. The rest of the credit goes to ford for making an excellent product. Everyone at your facility was pleasant and helpful. Transaction process was fast and basically a low pressure atmosphere. Very nice.

Markham A

Mar 3, 2014

The sales manager, my salesman Mr. Philip Carroll and the finance manager Mr. Freddie Anthony were knowledgeable, professional and easy to work with.

Rosa L

Mar 2, 2014

Everyone was extremely nice and courteous. I was taken care of as soon as I arrived and my perfect car was found very quickly.

Fred R

Mar 1, 2014

I received the information that I ask for without any games being played. Could I have found a better deal? Not likely, but the overall experience was good.

Kate L

Mar 1, 2014

Paco Salguero listened to what I wanted. He searched and worked closely with other dealerships to get me a car that--while not *exactly* perfect (the exterior color was my fourth choice and the interior color my third)--was more than acceptable to both myself and my husband. (Apparently, Ford does not make a V6 Premium Mustang in gray, silver, or deep impact blue with charcoal or stone leather in MANUAL transmission with a 202A and comfort package--and, if they do, it's sold before it hits the lot!) I cannot express my thanks to this gentleman in getting me into a vehicle that I love; thanks, as well, to the mechanics, body shop, and general manager for making this experience the best car shopping experience both I and my husband have ever had!

Nicholas B

Mar 1, 2014

Did not feel pressured into a vehicle. Robert and Joe took the time to make sure the truck was what I wanted and within my budget.

Yoelia

Feb 28, 2014

Frank Sepeda "Sales Person" was very courteous and attentive to my needs. He listened to my request for final price and financing of vehicle and had the financing proposal ready to discuss when I met with him. I would highly recommend asking for him when trying to purchase a vehicle from Northside Ford.

David M

Feb 27, 2014

Wayne Alderman (Sales) and Dino Uridales (Finance) were superb in presenting, discussing, finalizing (with an open-door" to speak or visit them anytime the wife and I need their assistance) our purchase of a 2014 Ford Taurus SEL.It is our third new vehicle bought from this dealership; Sales, Service, etc.., are all 1st Class !!My wife and I are very happy.Connie and David ColvinSan Antonio, TX 78258

April

Feb 26, 2014

Everything went very smoothly. Told me what he recommended but had no pressure on having it done. Very respectful and professional

J-Luke

Feb 26, 2014

We were made to feel as though we were long-time friends. All of our questions were answered. We are satisfied.

Kimberli V

Feb 26, 2014

Salesman Frank was knowledgeable , honest and straight to the point. No hassling or making my husband and I feel uncomfortable.

Norma

Feb 26, 2014

Fue una experiencia grandiosa, El vendedor fue muy amable y amigable, y lo mejor de todo es que habla espanol y me senti muy a gusto con el El vendedor Fue muy rapido y eficiente, y no nos hizo perder el tiempo

Derek M

Feb 25, 2014

I got a great car. And was financed at a decent rate. Better than I expected. The salesman worked pretty hard with finance to get me into the car I really wanted instead.

Jerry L

Feb 25, 2014

I had a really good sales agent Zach Thompson. He hasn't been with Northside Ford for very long but nevertheless he was professional, knowledgeable, and kept me up to date on everything concerning the purchase of my truck.

Kevin J

Feb 24, 2014

The time taken was dedicated to our needs. I called Skip earlier that day and asked if the 2012 Cadillac CTS was still available and that my wife and I would be there between 4:00 and 4:30. When we showed up at 4:10, the car was parked right up front and Skip was waiting for us with the keys. I have been buying vehicles from Northside Ford for 17 years and will not go anywhere, else. As long as they have what we need, we will be coming back.

taliapim

Feb 23, 2014

Rueben was extremely knowledgeable, super friendly and an excellent salesperson. We would definitely recommend him to anyone wanting to purchase a new car. He went out of his way to show us the different vehicles, taking the time to explain the different features on each model and allowed me to test drive different models. We did not feel pressurized in any way at all. After care service was also fantastic and he called on more than one occasion to check everything was to our satisfaction.

Elizabeth

Feb 21, 2014

The work was done to perfection - My car came back CLEAN! Also they didn't mess up my radio settings, like some shops do - The cooperation with my insurance company was great too

Linda

Feb 20, 2014

Quick and direct, thorough explanation of my options, no forced selling for additional work. Very customer focused and really listened to what I was saying.

Katherine L

Feb 19, 2014

Marty (my salesperson) was very personable and VERY informative on the vehicle I selected. The finance person was very friendly and explained every thing that I signed. Great experience and I would recommend it to all my friends and family!

dweston1

Feb 18, 2014

We were looking to upgrade our F-150 from a previous purchase from Nothside Ford and made that our first stop again. Jason Palmear's impressive friendly customer oriented service allowed us to shop and choose what we were looking for. He made us aware of all the options that come with an F-150 and then asked what in particular we were looking for. The even more impressive experience was he was able to deliver a few different choices with the options we were looking for. There was none of the "try to sell me something I don't want" or "push certain inventory" hassles. He made our experience easy and enjoyable to be excited of our purchase. Furthermore, Jason went above and beyond working with us showing a direct bottom price without any stressful haggling. We strongly recommend Northside Ford of San Antonio, Tx and Jason Palmear to any vehicle hunters out there if they are looking for the ultimate customer service with a friendly staff that will give you an OUTSTANDING overall buying experience with the best pricing! Thank you Jason Palmear and Nothside Ford.

John D

Feb 16, 2014

The sales persion was incredibly nice and I was impressed that finances and everyone could make the numbers for the car work how I wanted them to

gmedmed

Feb 16, 2014

Fantastic Experience! Went in to trade my 2011 F-150 for a 2013 or 2014 F150. Found exactly what we were looking for, and made the deal. Left with a 2014 F150 XLT Black with more features than we expected, but very happy with the selection.Will definitely recommend Northside Ford, and will be back when it's time to get another vehicle. This is my 3rd Northside Ford vehicle.

Erin M

Feb 15, 2014

Hugo Vasquez gave us the lowest price possible on tge truck we needed right from the start. We didn't have time to mess around as we were travelling.

Normando

Feb 15, 2014

Everything, my sales man is a great guy and the guy that helped us with the paper work as well.

Alejandro M

Feb 12, 2014

The timely manner I was in and out with a purchase. Also very happy with my sales person. I would recommend to other friends and family.

Jacob P

Feb 12, 2014

Hugo was very helpful. He listened to what I needed and was very patience with me and my 85 year old dad. He stated a price and held to his word. He seemed to care about what my dad needed and worked with the incentives to get us a good deal.

Gerardo E

Feb 10, 2014

Salesman Robert (Latino) was excellent. He was very nice, not pushy and very honest. He and the Manager Charlie and Financier Freddie were all very flexible in trying to help all of us get our needs met. It was a no hassle experience with patient staff. I'm very pleased with the F150 CrewCab and the overall experience in purchasing.

karenranney

Feb 10, 2014

Charles Young was my salesman for my purchase of a 2014 Ford Fusion. Trust me, I HATE buying a new car and the hassle of it. But I was surprised to find that it was a painless process from beginning to end. I don't think I've ever met anyone more suited to be in the position he's in as Charles. He's not a sales person as much as a customer service liaison. Each person he met in his office, in my company, was greeted with genuine warmth and a desire to help. I didn't drink anything in his presence, so I know he didn't slip anything into my coffee, but I felt at ease and comfortable with what I consider an expensive purchase. He's just a nice person with a great personality. Bottom line - I bought my car from Northside Ford because of their service department. I'd taken my Mercury Sable there for a few years. They never tried to sell me service I didn't need. Nor did I ever have to come back because of a problem. I didn't expect the new car purchase to exceed the experiences I've had with the service department, but it did. It was stress free and enjoyable.And I love my new car.

Marshall S

Feb 9, 2014

Our salesperson was extremely nice and was very knowledgeable about the product. We had some minor issues after the purchase and he took care of them immediately. We love our new Expedition.

Deborah A

Feb 6, 2014

I liked the time spent by Brittany and colleagues in the car selection and the passion to make sure the deal was closed and I was satisfied, thank you

Kevin F

Feb 3, 2014

The salesman who helped me, Charles Young, was great. He explained things very clearly, was willing to take the time to accommodate me and really knew his stuff.

Eric R

Feb 2, 2014

My salesman Chris Brand did a phenomenal job! He is the consummate professional and was the real reason for my A+++++ experience! Be sure to give that man a raise... I would do whatever I could in my power to keep him on my staff! Northside Ford would do well with another dozen Mr. Brands!

Janet A

Feb 2, 2014

Excellent customer service. Professional and very informative concerning features of the car and explaining the benefits. Truly appreciated the positive and friendly disposition. I give Ashley and her manager Randy fiver stars for how efficient and diligently they handled the purchase of my car-inclusive in a timely manner. Without any reservations I would refer any customer to NorthSide Ford located in San Pedro and tell them to definitley ask for Ashley and Randy.

Robert L

Feb 2, 2014

Sales person was very knowledgeable and answered all our questions. He was pleasant to do business with; not pushy at all. Purchasing process was pretty simple.

Zack A

Feb 2, 2014

This was my first time buying a car and John really took care of me and made it a great and quick experience.

prrestonprice

Feb 2, 2014

Sales and Service was above Awesome. These guys treated us like Family. I wouldn't go any where else. All I can say is WOW.

ZackT17

Feb 2, 2014

I went to Northside Ford and I was amazed by not just by how big the place was but how many cars they had in their lot. But one thing that was bigger was the freindly customer service and the professionalism that I was given. I want to thank John Tovar for taken care of me and making my first car buying a great experience.

Charles

Feb 1, 2014

that my vehicle was done in a timely manner. You shouldn't have to ask this question when the next question will take care of it.

Marshall P

Jan 30, 2014

Top in the business with the kindest hearts are a requirements at Northside Ford. The key folks that were AWESOME were Wayne Alderman, David Starnes, Freddie Anthony and Jim Thompson.Have bought multiple cars from Wayne and David and would not think twice about going to anyone else. Jim runs this group with confidence knowing that his team is honest, knowledgeable and cares about their customers. They treated us like family.First time to deal with Freddie. He was awesome as well.

Martin

Jan 29, 2014

Everyone was very cordial and prompt. i received a call with an update and another call with the total price of the repair so i was prepared when i picked up the vehicle.

Nancy B

Jan 29, 2014

The friendliness and professionalism of the entire place. No high pressure sales. They seemed truly interested in making sure we found just what we wanted.

San Juanita R

Jan 28, 2014

I appreciated the smile that my salesman Jacob always had even when I kept flopping between my decision for a vehicle, and even more so the fact that I didn't feel overwhelmed or embarrassed to hold off on my purchase to decide what to buy. Other past experiences at other dealerships pressured me into buying by bargaining on the spot so as to not leave without buying. Jacob answered all my questions, took me out on 3 test drives, gave written information of vehicles test drove and followed up the next day with me. I returned and made a satisfactory purchase

Zachary J

Jan 28, 2014

Very friendly service, fast and they get done what needs to be done. Answered any questions I had and didn't pressure me to buy anything I didn't want.

Tom

Jan 27, 2014

The insurance carrier referred us for damage repair to our vehicle and Mike in the Body repair was professional, communicated the steps of the repair process, and provided follow up status to a tee. Fast Friendly and Fair. I am very pleased with the process and all work conducted.

Mallory R

Jan 26, 2014

Jose Puentes was very helpful and friendly! Went above and beyound to find the truck I wanted. In the end I spent way more then expected but got an amazing truck! Facility was clean.

Michael K

Jan 25, 2014

The entire experience was painless and no high pressure sales. Jason was very professional and answered all of my questions and informed me in detail of all aspects of the car and how it works.

mcirv

Jan 24, 2014

I kind of knew what I wanted through the internet before I got to the dealership. Jason Pelmear was very helpful through the entire purchase and although I have never owner a Ford before, I would highly recommend Northside Ford and Jason Pelmear.

ranch1

Jan 23, 2014

I talked to Chris Fitchett he basically sold me the truck but then we went inside and the sales manager was the classic car dealer who would not answer my question with anything but a question until he dismissed me because he was finished. he never gave me a price on the truck other than the window sticker. So I am buying my truck from another ford dealer.its too bad to because the Northside location is so nice.

Ricky

Jan 22, 2014

everything from the cleanliness of the dealership, to the no pressure sales technique. the sales staff are great the sevice advisor I have is great, the sales manager eric is excelant

Susan

Jan 22, 2014

THAT I WAS ABLE TO GET SERVICE DONE IN A REASONABLE AMOUNT OF TIME I AM AN EMPLOYEE OF NORTHSIDE FORD AND THE FACT THAT I CAN DO A PAYROLL DEDUCT

Alvalanche

Jan 22, 2014

I had been looking for a Mustang with certain amenities for quite some time. Jason reached out to me to let me know that a vehicle matching those specifications had been ordered. Jason was patient and helped make a great buying experience. He was extremely helpful and knowledgeable about the car and was awesome to work with.

Bennard Q

Jan 21, 2014

I was greeted by Paul and he was friendly and showed me were to park. Upon that we began to communicate about my car needs. He showed me my options and took me on several test rides. We talked about the best options and he guide me in the right directions. I left the dealership with a better deal then I expected. Speaking as an Army Officer Paul need to receive an award and be given congratulations. Paul worked me and understood my needs for my young family! i got a brand new car thanks to Paul!

Kimberly A

Jan 21, 2014

We had a truly wonderful experience at Northside Ford. The Staff were all very friendly and professional. Charles Young worked with us to find the perfect Expedition for our family. Not to mention that we kept him til 10 PM at night finalizing our purchase. This has to be the best car buying experience we have ever had in our 31 years of marriage. WE are recommending all of our friends and family to take the two drive to Northside. It is so worth it.

Jose

Jan 20, 2014

Tommy at the Quick Lane Service SAYS and DOES what he says he's going to do. He always listens to me and does not try to sell me something I don't want. Please thank Tommy for me.

Brandy L

Jan 19, 2014

Everyone that worked with me was professional and polite. The finance department was actually the best part of the experience. Richard was great at explaining everything I was signing.

Lorena S

Jan 19, 2014

I came you Ford because of the sales lady Sherry B was recommended by a friend Maria Serna. Her approach to clients made all the difference in car buying. I will be back to purchase another car from her.

John

Jan 17, 2014

My appt. was at 7:00AM and Tom Villarreal met with me, on time. He was friendly, helpful and kept me informed along the way. I will return when I need service again.

Taylor

Jan 17, 2014

Curtis Philby was very helpfull. I left your shop knowing everything whould be taken care of. I will definitely will be back, as long as he Curtis is there.

Carol

Jan 16, 2014

well the service was real quick, and we like that u have a place to get something to drink and relax, watch a little TV, and great customer service, thank u again for being a friendly place.

Jesus A

Jan 16, 2014

Everything. Ashli was absolutely amazing. She didn't jerk us around and try to get us to agree to terms we were not comfortable with. While we never felt rushed, she was very efficient and the entire process went very smoothly.

Michelle N

Jan 16, 2014

My sales representative Frank Sepeda was very friendly and informative when I needed to purchase a new car after I had trouble with my previous car. Both Frank and my former sales rep and now finance rep Freddie Anthony went far and beyond to help me when I needed it most. I'm very pleased and thankful to the both of them for helping me get a working vehicle as fast as possible.

Irene

Jan 15, 2014

I just appreciate that I have gained a relationship with Stephanie Rocha over the years bringing my car in for servicing that I know to call her right away to get things fixed as she knows the history with my car.

Rodolfo

Jan 15, 2014

The people know what they are doing when it comes to talking and sailing trucks and cars. I did have a problem at first but it is all good now.

Mark1959

Jan 15, 2014

From the time I initially made an on-line inquiry, to walking through the door at the dealership, to driving off the sales lot with my new pick-up truck, I was in great hands. Charles Young, my salesman, was great and he took an avid interest in making sure my buying experience was top-notch. I knew what vehicle I wanted on the lot and had done some research on the vehicle, but he made more information available and answered all of my questions. It was the best experience I have ever had when buying a new vehicle and I would recommend Charles Young to my friends and family.Not only Charles, but everyone else I came in contact with at the dealership was very friendly and they made sure I was taken care of. Kudos to Northside Ford!!By the way, I love my truck!!

mlgh

Jan 14, 2014

Mr. Young was very helpful as my daughter bought her first car. She wanted to know what the cost would be before even taking a test drive, and he was willing to work with us. The car was ready when promised, and we are looking forward continued great customer service with Northside.

navmanonetx

Jan 10, 2014

I had just gone in to get my 2009 FORD EXPLORER SPORT TRAC service and walked around the lot during the quick time of service. I had seen a 2010 FORDN F-150 LARIAT and like it very much. I had known Charles Young for some time and he showed me the truck as a courtesy while waiting on service my truck. He did not pressure me, just let me look, then test drive the truck on the used lot and then I fell in love with it. The FORD F-150 Lariat has the interior room that was perfect, and the extras - well, let's just say I am very surprised that it has so much more than I thought it could have :) . Everyone at NORTHSIDE FORD is friendly and have a quality that makes anyone feel at ease. The service department has always been quick, the waiting has been minimal and the atmosphere it super. THANKS for have a great facility and I will let others know, this is the place to deal with and be glad of the results.

Judy

Jan 10, 2014

Service was fast, professional and courteous. The rep even noticed that my state inspection was past due, and that was taken care of along with my other service.

Jerry

Jan 9, 2014

The quality of work and service provided, the cost, and excellent customer service provided by your employees. I was very satisfied with the timeframe and speed in which the service was performed. Thank you

Jason S

Jan 8, 2014

I got to makeup my wise decision between a Mustang or a Fusion, with no pressure from the sales person. Mark Brown was nice, pleasant, and took care of me.

foehner9

Jan 8, 2014

I was interested in a red clear coat 2014 Ford Escape SE model with a black interior. After looking a several other dealership websites, I noted all of their SUV's had light colored interiors. Well, Northside Ford had one in stock, so I sent an online inquiry. John Tovar called me within half an hour and sent me an e-mail price quote which was a few dollars less than other internet sales sites had listed. I drove from Wimberley to San Antonio, a trip of some 80 miles, and made the purchase in less than two hours. They gave me a very fair trade in value for my 2012 Honda CRV, which sealed the deal. John was very friendly, polite, low key, and didn't push me to make a decision in any form or fashion. From start to finish it was a very good experience working with John.

yoli1967

Jan 7, 2014

Mr. Charles Young was very knowledgeable, very professional, very friendly, and most importantly, very honest. He went out of his way to make my family and I very comfortable even lending us a beautiful car so that we could do our Christmas shopping while our purchased vehicle was serviced and prepared for us. Mr. Young was so friendly that my family and I felt like he had been our friend for years. I would certainly want him as my salesman in any future buys.

Ricky

Jan 6, 2014

everyone from sales manager eric to sales person persila right to the financial department were friendly professional and just really good people. which is why I have bought around 15 or so vehicles spending more than 1/2 a million at this dealership.

San Juanita R

Jan 6, 2014

The sales team was very accomodating and were availan le to answer questions. I had the attention of my salesperson at all times and that made me feel important.

David E

Jan 5, 2014

This is the 3rd vehicle we've purchased from Northside. We have always been pleased with the service. Our experience this time was even better than before. When we came in with some credit issues our salesman, Jose Puentes, treated us with respect and took the time to follow up with us while we got our paperwork together and listened to what we needed to make the deal happen. I think our time in the finance office set a record, in a good way.... Thank you! When we are ready to upgrade our Dodge truck, I'm confident we'll be back for a Ford.

Leslie

Jan 5, 2014

I got the new kid on the block adviser. Although he is new, he was just a friendly and competent as the old guys. He explained all the results on the inspection report. He even numbered in order of urgency, the items I need to have taken care of. I appreciated that!

Michael D

Jan 5, 2014

I did the internet inquiry, received an almost immediate response from Arthur by email then a telephone response shortly after. Quote was very quick and meeting at showroom was very professional

Robert E

Jan 4, 2014

Everyone was very friendly and helpful, especially Charles Young. I felt comfortable talking with him and he also made me feel like I could trust him. He was very knowledgeable and very patient with me. He also went out of his way to help me. Wayne Alderman was also very helpful and went out of his way to see that I was satisfied in having my questions answered and requests fulfilled. These two employees are top notch and I would definite recommend my friends to do business with them.

Brad

Jan 3, 2014

I have always had great experiences with the service department from top to bottom. Robert is great as well as Curtis and the guys in quick lube are as professional as they come.

Donald

Jan 3, 2014

Everything was explained excellently, as my Ford Fiesta ST is quite different from a regular Ford Fiesta. It had two internal computers that do different things.

John

Jan 3, 2014

the promptness and attention given by quicklane employees. I was notified when the job was completed . The paperwork was ready and the cashier was courteous and prompt.

Walter

Jan 3, 2014

Great customer service. Our salesman Paul Casper is main reason we are using service center. He helped us set up oil change and a pleasure to see him again. Will continue to get our new car serviced at Northside.

Robert

Jan 2, 2014

The young man who helped us was truly a pleasure to work with. He was helpful, pleasant and on top of everything. Our problem was fixed, the oil change was done and we were on our way, in record time no less. He is definitely an asset to the Quick Lane Dept. Thanks.

Sonsire

Jan 1, 2014

The quick service and great customer service. Great waiting area with snack bar. Quality work, will recommend to family and friends. Keep up the excellent work.

Thomas A

Jan 1, 2014

Jason was Excellent very nice, he let me do what I wanted to ,No pressure, when I was ready to make a deal I let him know and we did make a deal on a used truck

Dario

Dec 31, 2013

After being in 4 different auto dealerships our experience at Northside Ford was very pleasant and felt no pressure what so ever. Our sales rep (Joe) was very helpful & eager to answer any questions we had as well as making us feel comfortable from start to finish.

Terry A

Dec 30, 2013

Our salesman, Larry Ramirez, was very patient & knowledgeble on the vehicles we were interested in & really worked with us to get where we needed to be on our trade-ins & price on vehicle & to be able to get the most for the money we were willing to spend. I am actually going back to go over all the computer stuff in our vehicle once I get a little more familiar & know the questions I need to ask. Larry was grest, everyone there was great.

GreciaMartinez

Dec 29, 2013

Joe was friendly, attentive and knowledgeable. He listened to what I needed and quickly narrowed down the choices so that I could make an informed decision. It was a great experience.

rdstone

Dec 29, 2013

We have bought a lot of cars from Marty and will continue to buy from him because he and Northside are great to work with.

teresahill

Dec 26, 2013

Jose' immediately brought us to the exact vehicle we described & gave us plenty of options plenty of time to decide. I love my new truck!

Joseph S

Dec 23, 2013

hard work, make it right, I was surprised how hard the dealership worked to make a sale get done to the customer's satisfaction. Would recommend to anyone.

Kelly C

Dec 23, 2013

Chris Fitchett was amazing! He helped us through every step of the process and we are so excited with our purchase. He answered all questions that we had and went the extra mile to make us feel comfortable throughout our time there. We would definitely recommend him to any of friends/family who were looking for a car!

Robert R

Dec 23, 2013

Quality people! Mr. Young was a "straight shooter" and there was absolutely no hint of guile. I felt perfectly comfortable interacting with him. He was also outstanding in correcting a blemish in the vehicles finish upon my return the following Monday. His sales manager, Roland, came across as a very personable and reasonable man.

Raul

Dec 22, 2013

I am all about customer service and Northside Ford always meets my expectations! More importantly it's doesn't matter what staff member I have contact with because they all provide exceptional customer service I never have to worry about talking to the same person! Jesse took care of me this weekend and he was very polite, very knowledgable and professional. Northside has the best service and I will never use any other service shop.

Larry L

Dec 18, 2013

The salesman was very helpful and friendly, in fact even people I wasn't dealing with would stop and ask if I needed help. Overall, a great staff and a good experience.

Chance F

Dec 17, 2013

Hugo remembered the vehicle we discussed in previous emails and had it ready to test drive. He is also very knowledgeable about the product and respected the allotted time we had for the visit.

Joe P

Dec 17, 2013

I especially liked the availability of management to answer questions and a very professional and knowledgeable sales person. This makes a very strong and successful team.

Salvador

Dec 17, 2013

you listened well which is very important.Also you worked well with our goals, also very important.Wayne Alderman treated us like family,with honesty and integrity. Thanks Wayne

Matthew W

Dec 13, 2013

Jason Palmear gave me a much better experience than the other 3 dealers I was working with. He was honest, fair, and didn't try and back door me. I appreciated his hard work and took his time to make sure the we had an agreed upon deal. I also worked with him and 1 finance gentleman. Other dealers had me working with 4 or more people, it was frustrating and ridiculous. Very happy working with Jason.

Michael S

Dec 13, 2013

I shopped on-line, and when I arrived, the salesman Charles Young greeted me warmly. We talked about our mutual experiences in Uvalde, Texas, and people we both new, even though we didn't know each other. We drove my car,a new Mustang, and continued to enjoy our visit. There was no quick trip to office to sign papers, or to push for a close of the sale. Charles was patient, and thorough, when explaining about my new car, he had it preped, and filled-up with gas. He offered to drive the car across town, while I drove my vehicle home, then I drove Charles back. On our drive, back Charles showed me how the different features worked; he also, help me pre-set my radio stations. Charles went over all the materials in the Car Handbook, and Roadside Protection Information, a well as how the Warranty works. I am a Retired School Teacher, and if I had to Give Charles a grade, on Service, friendlyness, and knowledge of his product, it would be an A+. I left with a new car, and a new friend.

Rodney

Dec 13, 2013

Gary Conn is a great service consultant - really cares about my vehicle and understands my limited budget. Shuttle service is top notch, Mr. Evans is a great guy, making the trip to and from the dealership a very enjoyable experience.

ApacheFlame

Dec 12, 2013

I was reluctant to go to a Car Dealership,like most. I expected to get a quick sales pitch, have papers shoved in my face, pushed a pen, and told to "sign here". I was warmly greeted by Charles, who quickly engaged me, in a conversation about the town I grew-up in(Uvalde), and found that Charles had also lived in Uvalde, Texas. We talked at length about people, that we both knew, even though we had never met. I discussed with Charles, some ideas I had about customizing the Mustang, in which he showed interest. Charles had several good recommendations, and even gave me the name of a place, and the phone number, where other customers had graphics done. We finally got around to discussing the Mustang, that I was interested in purchasing. Charles didn't try to flip me to another autombile, or quibble, about the price, that we had discussed on-line. I suggested that I drive the Mustang, and he quickly accommodated my request. We drove the "Stang" for around 15 minutes, long enouth for me to know, that I had to have this car. Never once, did Charles try to sell me on the car, he allowed me to sell myself, I felt completely at ease. Eventually, after more conversation about a town we both had lived in, I told him I wanted the car, and was ready to pay cash, and sign the necessary papers. Charles had my car serviced, washed, and filled-up with gas, while we completed the paper work. Since I drove my truck, he offered to follow me home, if I could drive him back. We had interesting conversation, on the way back, and Charles showed me how to use the radio, and other instruments on the Steering Wheel, and Control Panel. He made it clear, that I should call him, if I had any questions, and not to hesitate to call him for any need that might arise.I not only left with the car of my dreams, at a great price, but a new friend. It was the most pleasant experience, I've ever had purchasing an automobile.Michael S. Ambler

Peter

Dec 11, 2013

My service representative, Jim, was very helpful throughout the process. The service technician did a fantastic job at installing a new interior roof lining in my F150!

Veronica

Dec 9, 2013

Had a problem with my wife's dash lights on her 2010 explore. Our service advisor Tom villeral provide us with top notch service!! Thank you Northside Ford!!

Natasha R

Dec 7, 2013

I visited Northside Ford with no intention of purchasing a car. My sales rep Kenneth was SO patient. I have heard great things about the customer service there and the staff definitely lived up to their reputation. I absolutely LOVE my car and will be back. I know I will refer others to Kenneth Thornton as well.

Robert K

Dec 7, 2013

I am a prior customer and really enjoyed doing business the last time (2010). I have told many people about my experience over the last few years and always in high regards. I love the dealership showroom and the large inventory. Jason was great and thorough

Cindy

Dec 6, 2013

It took a little less time, this time, because it was at 7:10 AM and there was not a waiting line of customers. My time is always so important, because of work schedules.

Jose O

Dec 4, 2013

Pretty organized! Friendly staff! All of them! Had the game on for hubby! 2 media rooms! Wish the other TV had something else on for women like me who would rather watch the news than a game!

Don J

Dec 3, 2013

Larry Ramirez. He was stellar in professionalism. Product knowledge impeccable... a diamond in the sales rough world of auto sales. It helps to have the best product on the market today, but having a pro like Larry makes the entire experience pure pleasure, and allows the product to effectively close the sale.

Lynette E

Dec 3, 2013

Everyone was very nice and efficient when I was in a hurry.I feel they gave me the best deal possible. Would defeinetly refer my friends.

Ella A

Dec 2, 2013

The gentlemen I met were very friendly. However, the advertisement is not accurate with the vehicle. Please read and make sure everything listed is accurate.

Lewis A

Dec 1, 2013

The selection was excellent. The friendliness of the personnel was warm. The salesman, Joe Lopez, was terrific. He explained all of the features of our selection. He knew the details of the product. He patiently answered our questions and arranged for the extra items we requested so that we had them right away. We felt that the deal was quite fair.

Vidal

Dec 1, 2013

Northside Ford a great place to recommend friends and family. I brag about how well they know their customers. They asked one simple question and no hassle about the decision you going to make. We came out of the dealership very happy and surprise by how they treated us. Very important and just like family. Thank you so much Mr. Charles and Mr. Frank. I already loved my truck.

Billy

Nov 30, 2013

The attentive professional care of Javier in Quicklane service.I've also had great service from Tommy.They are understanding, thorough and responsive giving the quick in quick lane a good name.

Gabriel M

Nov 30, 2013

Great deals and a profesional sales staff. Mr. Young and Mr. Martinez were very sympathetic to my situation. For that I am greatfull. I feel that I have encounterd great individuals. I hope to do more business with them in the near future.

Jerry

Nov 30, 2013

Gary took the time to explain exactly what was done. I had been told by NTB that I needed $350 to $550 of repairs. Northside made the repairs for $110.

Judy K

Nov 30, 2013

The dealership atmosphere was comfortable and all of the people were super friendly! Phillip Caroll was my sales consultant for the second time and did a great job!

Dawn M

Nov 28, 2013

The sales rep understood my financial status and didn't make me feel as if I was going to have to go in debt in order to obtain a reliable vehicle for my family. He worked with me and was able to put me in what I wanted at a reasonable price.

Edith A

Nov 27, 2013

Jacob was incredibly nice, welcoming and efficient when it came to helping me to select a vehicle that suited my needs. I really felt like he went out of his way to accommodate my schedule, he took me for a tour around the dealership; no one has ever done that before. I have never had a more positive car buying experience, so thank you for that!

Robert R

Nov 27, 2013

Rob and Charlie were great. Rob even followed me home in my new truck and drove back my trade in F-150...all the way to and from Dripping Springs.

Stephanie M

Nov 27, 2013

What I loved about my experience was how my salesman Larry Ramirez did everything and anything to make sure I was happy. This was my first car purchase and if I could start the search for my car all over again I would go to Northside Ford first!

Lorenzo

Nov 26, 2013

The customer service experience. It exceeds all my expectations from the buying experience to servicing my vehicles. The staff is professional and again always exceeds my expectation.

Richard E

Nov 26, 2013

The sales rep was very helpful and explained all the features on the truck. All paper work was explained and in a timely manner also great price on trade in

Maxlaura1

Nov 21, 2013

Buying a vech has always been a dreaded experience but dealing with Mary Ellen was really a pleasure,she is extremely nice and knowledgable ,didn't take all day make the deal.Will refer anyone I can to her

rogerhammel

Nov 19, 2013

David Starnes and Charles Young were extremely helpful and did everything they could to help me today. I will only shop at North Side Ford.

mizapata

Nov 11, 2013

John, was very easy to work with and followed up very quickly with question I had which I started over the phone the first day. Overall it took me 2 days and I was in a brand New F150 Lariat 4x4.

BrentWard

Nov 9, 2013

From A to Z, Northside Ford and it's employee's Julio Romo, Philip Carroll and Charlie Rodriguez took care of my exceptional neediness when I purchased my new 2014 Ford Escape SE. I can't be content with a big purchase until I exhaust all measures for finding the perfect car for the best price. In fact, I was in contact with 12 Ford dealerships throughout Texas to find the best deal. My purchase came down between Sterling Mccall in Houston Texas and Northside Ford in San Antonio. Not only did Julio and Phil constantly work with me and keep me updated on their inventory they worked with Charlie to get me the best possible price. My last car purchase was in 2006 and I've never been happier with a new car. I was also considering a Mazda CX-5 Grand Touring. For those of you comparing Compact SUV's make sure you test drive the CX-5 on a highway. The Ford Escape has considerably better "get up and go" than the CX-5. Ecoboost is an amazing turbo technology! Thank you Phil, Julio and Charlie. I won't forget about your service! Especially when a friend is asking where to start looking for a new car or when I'm do for another.

hingesrcew

Oct 28, 2013

We visited many Dealerships before being referred to NS Ford. Our Salesman Chris Brand was absolutely wonderful & made us feel so at easedealing with him. Chris & John Novak wanted us to have the Truck as much as we did. WE WILL HIGHLY RECOCOMMEND NS FORD

rodarter

Oct 24, 2013

I bought a new car and out of the 9 months I have had it it was in the service department for 3 months. It took 7 times of taking it in for them to fix it and 3 weeks sitting in the shop not including all the other times there was an issue and I having to take it in . This was just of the issues I had. This car has been in and out of the shop for multiple recalls. This was not a good car and should have been consider a lemon car and not to be sold. I have recently traded this car in due to this dealership not willing to buy it back. However I have bought an a extended warranty and have been trying to work with Jerry on the paperwork to get it cancelled and to refund the money for this warranty. I have called numerous times and he is always too busy to take my call and has yet to return my phone calls for the past 2 weeks. I even tried contacting his boss Eric and he has yet to return my phone calls as well. This dealership and its employees do not care about their customers. The customer service is horrible and the service received is even worse! I would never recommend this dealership to anyone and will never go back.

coker1935

Oct 20, 2013

NORTHSIDE FORD--All three employees (David,Charles, and Jerry) that assisted me were very personable and accommodating.David treated me like the "loyal" customer that I am (purchased last car in 3/2007 with all service done at same dealer since then).He worked with me on the price of the Used car--purchased (2013 with 16K miles). Charles-sales and Jerry-finance were very thorough in their explanations about any paperwork or functions on the car. Charles has asked that I come back soon so that he could instruct me on additional functions available in the car. He also had a way about him that mademe feel very at-ease. He understands that the consumer is making a large-item purchase which can make a person a little stressed. I definitely recommend Charles as the salesperson to see.

Chriscarter82

Oct 10, 2013

Worst experience purchasing ever. Staff is unprofessional and rude, especially Robert Winans, John Novak and Roland. Thankfully the purchase of the vehicle did not workout. I would hate to have to work with or deal with them again

timd1982

Oct 9, 2013

I Chose North side Ford after looking at various reviews. Also I was in the Market for a 2013 Ford Explorer Limited. North side Ford had the largest Selection, and exactly what I was looking for. I live in North Dakota and Started talking with John Tavor about a month out from my Arrival in San Antonio. He answered all my questions, provided me with my requests and helped me locate what I wanted. Upon Arrival John was helping another customer so Hugo helped me narrow my choices down to one and took me for a test drive. All in all I am very pleased with the services provided and they were always upfront with me about everything..they also went that extra mile to take car of me as well as dealing with my trade-in.

KIMPRUSKI

Oct 8, 2013

WENT TO NORHTSIDE FORD TO LOOK AT NEW VEHICLES AND PURCHASED ONE THE SAME DAY. CHARLES YOUNG WAS VERY HELPFUL AND FRIENDLY TO WORK WITH. THIS IS MY FIRST TIME TO BUY A FORD AND SO FAR I AM VERY HAPPY WITH MY 2013 EXPEDITION. THE PRICE AND VEHICLE FITTED MY NEEDS. EVERYONE WE DEALT WITH AT THE DEALERSHIP WAS FRIENDLY AND HELPFUL.

mkwyrick

Sep 27, 2013

We were attracted to the dealership by the vastness of the inventory visible from HW 281, a main artery through San Antonio. The appearance of the dealership was impressive to us. We were met by an enthusiastic sales person, Mickey Cao. He told him the type of new vehicle we were looking for (crossover SUV) and the price range ($30,000-$36,000) and he ushered us to three SUV types that met the criteria. He showed us the various options and capabilities of each, then took us for demo rides to demonstrate the capabilities. He also showed us options on demo automobiles and some used ones with low mileage. He arranged for quick appraisal of our trade-in vehicle and introduced us to the manager on duty, John. Another salesman, Reuben (or Jason), showed us the vehicle again the next day when Mickey was off. We returned the next day for another look with Mickey, and we were able to negotiate a great offer and reasonable value for our trade. The manager, John, was very reasonable and pleasant in considering the blue book values and competing offers on our trade in vehicle, and we were satisfied. The paperwork went quickly, and we had a great new Ford Escape within a couple of hours. We have owned probably 20 vehicles in 44 years of marriage and a 30-year military career and rate this 2014 Escape as tied for first place alongside a new BMW 328i in 1999.The receptionists were friendly. The dealership showroom and new coffee bar are great. We enjoy Northside Ford.

holtrc56

Sep 26, 2013

My company needed a new truck, so I sent an email, and Charles answered back really fast. I told him what I wanted and he give me a price, aand that beat every other quote give to me, Charles contacted me by phone and email, then give me another price lower it was a no brainer, great price, great service, great all around. very good experiance.

Brlcullsa

Sep 23, 2013

I found a vehicle online that I was interested in and filled out the online appointment request. Within 30 minutes or so I was contacted by Jason Pelmear and an appointment was set. I met with Jason on the arranged date and time. Jason was excellent, he took his time, answered all my questions and never pressured me for the sale. I was short on time that day and told Jason I would be back in a day or two to look at my trade-in. Once again, no pressure to "Get it done now".A day or two later I took my trade in to be appraised. The apprasial was fair and we went ahead with the deal. If you are look for a professional, that will answer all your questions and not put on the high pressure ask for Jason Pelmear.ThanksBill London

JuleeCastillo

Sep 18, 2013

We came in wanting a specific vehicle, and in the course of the transaction, went with a totally different vehicle.Marty Martinez was extremely patient, worked with us and got us the vehicle. He even stayed late for us so we couldget all the paperwork done that night. The next day, he spent another hour getting us familiarized with the vehicle's featuresbefore we drove it off the lot. This is the second vehicle we have bought from Marty and the third or fourth from Northside Ford.We strongly recommend Marty and his great service!

trickysanantonio

Sep 16, 2013

Marty is the man. I told him exactly what I wanted to do and he made it happen. Not hours later but minutes. This was the fastest and non-irritating truck purchase ever. Thanks Marty !

Lbshwb

Sep 9, 2013

My husband and I went in just to look and because Charles was so good to us on our last purchase we went straight to him we ended up finding a f250 that Charles gave us a price I could not turn down. Monday is our anniversary so Charles help me surprise my husband we both was telling him that the price was to much and Charles even went a long and told him that he had sold it (no lie he did to me). But between Charles and Wayne they were the best and made it happen. Thanks to both of you he has not stoped look at it. Thanks Ccooper.

cwben396

Sep 3, 2013

On Friday, August 30, I took my car to the Northside Ford dealership because it was having issues starting. I called in advance and reviews sounded good, so I thought i had picked the right place. When I had my car towed the first day a salesman named Julio Romo assisted me and when I explained the situation he asked if I would be interested in just trading the car in as opposed to paying to get my car serviced. I left my car where he told me (at service) and I briefly talked to him about some cars. I had to go to work so I made an appointment with him the next day at 12pm. I was there 15 minutes early and he had another salesman assist me, who's name I don't recall. That man showed me a couple cars and then we did some paperwork and went over numbers. They wanted me to put a fairly large deposit down so I told him I would think about it and return another day. Since I didn't come in looking for a car, obviously I wouldn't have a deposit ready. When I asked this guy about servicing my car he seemed like he wasn't interested and told me to just walk over to service at talk to them.The next day, on Sunday, I went back to the dealership, but this time with the deposit and I was ready to actually purchase the car. I told the receptionist that I didn't have an appointment and she said that was fine and that Julio would be with me shortly. After about an 45 minute wait a manager saw me waiting and he offered to help me. He was able to get Julio who then said he was busy, but would have another guy help me. That gentleman (a tall African-American male) comes up to me and says "Do you have the money for the deposit?" I told him "Yes" and then he told me to wait and I waited another 30 minutes. I noticed him and Julio going back and forth so I asked what was wrong. The African-American salesman (I apologize, I did not catch his name) told me they couldn't find my paperwork and he asked me to come back the next day. I explained I was too busy to return the next day because I had to work. Julio then gave me a new credit application since they lost my previous one and said that he was going to the gas station and would be back in 10 minutes. Another hour went by and I still hadn't been helped (despite seeing Julio back at the dealership) so I spoke to that manager again and told him I was leaving. He apologized and said he would speak to Julio and make sure I was taken care of the next day.Now we're on Monday and I received an early morning call from an apologetic Julio. He connected me with a gentleman from finance who asked me to fill out ANOTHER credit application over the phone. I did and he told me he'd get back to me with an offer. He called me 30 minutes later with an offer that was out of my price range,b ut said he'd get back to me within an hour with a new offer. Two hours went by with no call, so I called him back. He told me he was still working on it, but he'd get back with me when it was ready. By this point I went to another dealership (North Park Lincoln) and they recommended I go talk to the people at Northside in person. I went back to Northside and they still hadn't looked at my car (Keep in mind I was initially told it would be looked at Saturday) and Julio made no mention of the offer they were supposed to be giving me. He offered no apology, didn't even ask me if I was still interested in a car or anything. He said, "You must be here to pick up your keys." He went and looked for my keys and handed them to me. I was so offended after all the time I wasted that he couldn't at least apologize for blowing me off. I took my car to North Park Lincoln and within 1 hour they were able to appraise my car, tell me the service it needed (a simple starter moldule) give me a reasonable offer and got me into a 2012 Hyundai with less than 20,000 miles on it. I am baffled as to why the people at Northside Ford suggested I buy a car and then were so disorganized and offered little help. Their only focus seemed to be making money and not making sure the customer was happy. I was so much more pleased with the service I received at North Park.

RalfLoserth

Aug 26, 2013

We first went to Northside Ford when the revamped Fusion came out. We in the end decided to wait. Jason Pelmear understood and didn't pressure us to purchase a vehicle; he instead asked that we give Northside Ford the opportunity to show their vehicles if and when we decided purchase. A few months later we decided to purchase a Ford Flex and the experience wasn't like so many other car dealerships. We didn't get swarmed by the entire sales staff as soon as we got out of our car. We instead were approached by one person who asked if they could help us. He led us inside so we could meet with Jason. We decided on a Ford Flex and Northside Ford bent over backwards to get us the one we wanted. They offered to order one specific to our liking if there were other options available in their inventory. In the end we purchased one on the lot. Once that was done, the paperwork to finish up the purchase was thorough but fast and not an all day affair. This is the first domestic vehicle I have ever purchased and I'm quite happy with it. Northside Ford has gained a repeat customer.

lwittman

Aug 18, 2013

What a GREAT experience. Jose stayed with us, showed us the vehicles and then took us on a test ride. We forgot about the loan on the trade in, but that was no problem and was fixed quickly. My Wife drove out of the dealer with her new car in 3 hours. What a great dealer and an excellent Sales person. Jose Puentes deserves an A +++.

aspangler

Aug 18, 2013

Mary was very customer-service oriented and I was able to purchase my vehicle in a fast and effiecient manner. I was very happy with the overall experience and will recommend Marty to anyone I know wishing to purchase a new car.

vincentfontana

Aug 17, 2013

Freddie took the time to find the special options I wanted, I had been to three other dealers. Other dealers wnated to get rid of the units on their lot. Freddie looked and found what I needed. The negotiated prices was fair.

satxtiger0814

Aug 12, 2013

Our experience in dealing with Northside Ford (NSF) to buy a new F-150 Platinum could not have been better. Historically, it takes us a great deal of time to decide upon the right vehicle at the right place from the right person and dealership. NSF's representative, Jason Pelmear, could not have been a better fit for us as he was most patient, answered all our questions without blowing smoke, and waited for us to reach our decision. In the end, we felt very comfortable with Jason, knowing he would do what we wanted and what was in our interest as far as the buying process went. If it had not been for Jason, we probably would not have purchased our new truck from NSF - Jason is a superb representative and easy to deal with. We highly recommend him to anyone wishing to buy a new Ford. Oh, btw, the new Platinum we have is absolutely indescribable; it drives like a dream and has all the bells and whistles. Ford truly has an outstanding product in this truck.

lauriedralle

Jul 28, 2013

We were in the market for a new truck to pull a new travel trailer. We have all our maintenance done at Northside. We went in on Friday evening and Mike helped us. He started by asking what we were looking for and drilled down to why we needed an F250. He did mention that F150's have a good towing capacity. We explained that we wanted to buy something over what we needed now incase in a few years if we buy a larger travel tailer the truck can pull it. He asked if we would consider a Certified Pre Owned and explained what that meant. He showed us a 2010 F250 and also some 2013 F250's. We settled on the 2010 and love it. Mike is a good individual and was very helpful. I all the cars I have purchased in the past 35 years I have never had a sales person get so excited. I think he may have been more excited than my husband and I. It was a very good buying experience. Thank you.

ejb2003

Jul 27, 2013

I went to this dealership a couple times. Once with a friend that was looking for a used vehicle. The sales person said he wouldn't even give us a price on a used truck until we were qualified for a loan, so we left. I went back later to get some work done on my FX4. They did the work that I paid for but that was it. I didn't get the feeling that the service writer could care less about what i had to say. I told him about a leak around my sunroof and he made it sound like it was my responsibility to take my truck to the trim guys at his work to get it looked at. Don't they all office under the same roof? The work was done that I asked to be done but that was it, minus the sunroof leak. I have taken my truck to Mcombs Ford West to have much less expensive work done and they asked repeatedly if I was taken care of. I left with a wasted truck, didn't ask for it to be washed it just was, and at no extra charge. I also received a phone call from them to make sure that they performed service to my satisfaction. The only thing I got from North Side Ford was a $600 bill and a solicitation in the mail that North Side wanted to buy my truck and sell me a new one. If they weren't so close to my office, I would have never gone there. I promise you I will never go back.

dcjes

Jul 22, 2013

We bought a 2013 Ford F150 SuperCrew FX2 from Arthur Bryant. This is our first Ford vehicle ever, but the whole process at Northside Ford was painless. I originally requested info online (this is how we got with Arthur Bryant). Arthur was extremely helpful and very informative about the whole process. He also knew everything about the truck we were buying. (We have been to many dealerships where you can tell all they have done is read the book) I would highly recommend Northisde Ford and Arthur Bryant to anyone looking for a GREAT deal! Hopefully I will be back to buy another vehicle from Arthur Bryant soon!

mgenovese2008

Jul 18, 2013

Michael was very helpful, honest, and knowledgable. His customer service was excellent and his attitude/sales approach made the experience a positive one. My wife and I will definitely come back to Northside Ford to buy a truck from Michael when we decide to do it.

rfusaro

Jul 13, 2013

I'm a 53 year old man that has bought 17 vehicles in my life. The 2010 Toyota truck I bought from Northside Ford was my last purchase and by far the worst car buying experience I had ever encountered. It's been six months since the ordeal and a week don't go by that I don't get sick over the whole incident. The only good thing is that through it all I like my truck, which is important. Mr. Pelmear called several times and sent several letters to me prior to the day in question. On the day, I walked in at the appointment time and there was no Pelmear. Matter of fact he double booked the time, and I waited 0.5 Hour with a very rude receptionist until he appeared and handed me off to some guy who knew nothing about me and the communications already established. The next 5 hours was misery, I wanted the truck, but was insulted with every smarmy low down used car man trick in the book. He actually changed numbers on the computer after we agreed on the prices, THEN blamed it on a typo and laughed. A 2000 dollar typo!! They refused to tell me my interest rate, only what my monthly payment would be. I asked many times and could not get a straight answer. We agreed on new tires and agreed on the same brand, but they tried to put the cheapest most unsafe tire on my truck! This is just a few of the many dirty tricks that the whole staff had up their sleeves. The truth is, I walked out twice but in the end I was worn down by the whole ordeal. In the end, I enjoy my truck, but am very keen to steer all and any away from NORTHSIDE FORD!! I work at a large employer in the San Antonio area (over 3000 people), and not to be mean, but get great solace from turning people away from NORTHSIDE FORD. I tell them to go to Red Mccombs instead. I believe I've been successful several or more times. HORRIBLE!!!!

thomaspz

Jul 10, 2013

We had a wonderful experience at Northside Ford with Chris Brand. Over the past few months, we have gone in several times and he has always been extremely polite, patient and helpful. He knows the cars and is able to respond accurately to questions. Chris did not push the expensive models but let us decide what best fit our needs. He has arranged for syncing our phone once a compatible one is purchased and encouraged us to call him anytime we have a question or concern with our new car. He is also going to arrange for a modification to the car that we requested. We feel we received a fair price for the car and that Chris did his best to ensure we got the highest trade-in amount possible. All of the dealership staff that we met were extremely courteous, friendly and helpful.

Roman78216

Jul 7, 2013

The customer service was quick and efficient! All the staff was friendly and helpful. I purchased a 2013 expedition EL was pleased with the service and the hard work that the dealership contributed to get me out quickly and hassle free! Julio Romo was also great and showed he loves what he dose at Northside Ford. Thank you Julio!

jlopezsalesman

Jul 4, 2013

My husband and I had just left a Buick dealer and had decided to buy a 2013 Buick Verano. It was the color I wanted and the price range but I needed more legroom in the back seat for our parents. On our way home I decided to stop at the last minute to check out NS Ford. It was already about 8:30 p.m. Our salesman, Joe Lopez at NS Ford, showed us the 2013 Ford Fusion and I knew it was the right car for us. It was almost closing time and Joe took us for a test drive. He did not rush us to buy. He even stated he wanted us to be happy with our purchase. We are happy to pass out Joes business cards to family and friends. Great Job Joe!

adavilar

Jun 30, 2013

Charles Young did an incredible job helping my dad decide which car would be best for my brother and I. We went to the dealership looking for a good affordable car that we could both use and my dad ended up getting two because he was pleased with the price Charles was able to get us. He also did a fantastic job answering all of our questions and and made the whole process clear and simple for my dad. I would highly recommend the Northside Dealership for anyone looking for a new car and i would especially recommend asking for Charles Young because he does such a great job, he does not just try to sell you cars he actually gives you his honest opinion and and lets you decide whats best for you even if its something you can't find at his dealership.

casnell

Jun 17, 2013

This is the 2nd new vehicle I have purchased from Skip. He is friendly, knowledgeable, and very honest. Being a female, I do not know a whole lot about cars, and he keeps it to my level and I do not feel taken advantage of due to my lack of knowledge. What matters to me is looks, performance, service and price. Skip keeps it real without any pressure. I have complete confidence in Skip and Northside Ford!He is the BEST !

ashleyholtam

Jun 15, 2013

I initially contacted Northside Ford because they were the only dealers around who had the car that I wanted to consider, a white 2013 Ford Explorer XLT. I was going to trade in my 2005 explorer and of course wanted the best price I could get for it. Well, the car that I wanted had just been sold to another buyer and there was a vehicle at the factory which I could wait for. This did not seem like a very good deal to me, but Charles seemed so caring and wanted to please my wife and I. Well we decided that we could wait a week for the new car to be shipped from the factory, rather than visiting another ford dealer, because of Charles' treatment of us. We initially balked at the price the dealer was going to give us for our car, so we came in with a counteroffer. Our counteroffer was denied but a dealer counteroffer which exceeded ours by $100, took us by surprise. Charles and David had talked it out and felt that was a fair price for our trade-in. Since we had to wait for our vehicle, we started looking at trade-in prices for our old car and found that an additional amount was deemed appropriate by a car buying agency. So we took this new price and went to Northside Ford. We met with Charles and he turned us over to Marc. We had some additional questions on our financing paperwork, which we had already signed, and each of the questions was answered to our satisfaction by a very professional individual named Marc. I then brought up the price we were receiving for our trade-in and Marc brought David in. They talked and accepted our new counteroffer, so that made us extremely happy. The day the vehicle arrived, we were chomping with anticipation. Charles called and told us the vehicle was ready for us and all he needed was for us to show up. We arrived at Northside Ford and the vehicle was primed and ready. Charles professionalism showed again as he ran us through the set up of the vehicle along with all its electronic gadgetry. We were completely satisfied with our experience at Northside Ford. We have never received better treatment from any dealerships in all of our car buying years (I am 68 and my wife is 70 years young). Thank you Northside Ford, Charles Young, Marcelo Marc Canlas, and David Digger Starnes for this wonderful experience, we can now see why you are the top dealer in San Antonio.

Nancyspet2001

Jun 14, 2013

Very customer oriented dealership. Worked hard and consistently friendly and happy through the whole "long" process in buying a new car at an affordable price. This dealership was "Right On The Money!" Happy to recommend to friends & family.

Rodney_n_Melissa

Jun 10, 2013

We went to Northside looking for a new family vehicle, and we left with new family friends in addition to a great deal, and great customer service. Mr. Charles Young went well above and beyond to find a vehicle with exactly the right equipment for us. When we got close, Northside literally had the bells and whistles added to our vehicle, in the form of a Touchscreen Navigation, SYNC, and Back-up Cam. (not normally available on lower end 2013 Escape SE models) Their professionalism, no-pressure attitudes, and willingness to take the time to explain EVERYTHING to us made has earned them our repeat business, and I'm telling all my friends.

rwaters2324

Jun 10, 2013

I have been driving Ford trucks for 35 years and can honestly say their track record was perfect....until now. Northside Ford in San Antonio is a joke and I don't see how they are still in business. The sales manager is a crook in sheeps clothing. He sent the salesman to me with his best deal which was $6,000.00 higher than the price posted on the internet. I then got a sales pitch about how my truck was "Certified" (which doesn't mean anything) and would be guaranteed bumper to bumper for 12 months etc. Buyer beware. This is a trick. My truck didn't even make it all the way to my house from the dealership before my "Certified" truck broke down. At that point I had to start dealing with the service department which lost my truck and didn't get to it till the next week. The truck has been back for repairs and it's a fight each and every time. As I am about to make my third payment I have decided that I need to try and get rid of this piece of junk and buy from another dealer that services customer. Please save yourself. Go to a different dealership. I wouldn't wish the "Northside Ford Nightmare" on my worst enemy.Rick Waters

Spartanantone

Jun 9, 2013

Shady dealer, tons of adds, went back on a used car deal as well. Was going to purchase a used and a new car. Tons of lies. Telling me a carfax cost $300 for each vehicle. Add worthless window etching $399, Nitrogen $50, Tint $250. The inside is a dump and the place is associated with Red Mccombs.

kyleskitchen

May 31, 2013

This was by far one of the best car buying experiences we have had. We never felt pressured by Marty, he knew everything about the car we were interested in and was able to get us a better loan than even our bank was offering. We are very pleased with our new car and the whole experience that we had with Northside Ford, they are a great bunch of folks.

Catena2

May 30, 2013

I was very happy with Charles Young, my wife was happy and if she is happy I am happy. She like her car and the way it handles. I will be recommending you to my friends.

jswitt

May 28, 2013

This is the 3rd car we have purchased from Northside Ford. We have worked with Charles Young and David Starnes, both are great to work with. We have worked primarily with Charles, he is outstanding. We bought a Escape on Monday and he spent an hour going over all the special features with us to make sure we understood what the car could do. He recommended we return in a couple days and sit down with him again, that the vehicle had so many features he couldn't cover them all at one time without overloading us. That was much appreciated. We got a great deal from them as we did the other 2 times. We will definitely go back to see Charles when it is time to replace our 2001 Ford Windstar.

philipmills123

May 26, 2013

Jason Pelmear is concerned with your understanding of your new vehicle and your satisfaction with it and takes the time to make sure it is a proper vehicle for your use. Treated us with respect and understanding!

ecampos

May 26, 2013

Jose Puentes was very helpful through out the process. He was very quick, listened to what I wanted and responded all my questions. He used common sense and gave me a good price for the new car and for my trade. He was always very polite. I think he is a great sales person.

sayar

May 21, 2013