Northampton Volkswagen reviews

AMANDA

Oct 22, 2016

Great experience purchasing a used vehicle. Salesman was helpful and patient with my indecisiveness as well as friendly and welcoming even after the sale was finalized.

Commander Steve

Oct 19, 2016

The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, and were willing to meet me half way. I will recommend to purchase a vehicle from them at any time. I spoke with Carla C on a previous purchase. Since I have not picked up my new vehicle, I cannot comment on the quality of work. I will be willing to submit an additional survey concerning this topic. Thank you.

Beetlejuice

Oct 18, 2016

For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted except Carla & Northampton Volkswagen. It's an amazing car & the perfect 50th Birthday present to myself. Jason, Melanie and Chris were great.

Clydester

Sep 30, 2016

Satisfied? I should also say satisfied along with happy. Car buying is traditionally a stressful experience but Paul and the NoHo staff created a very low stress experience. While I personally tend to not mind stress, my partner is very very much affected by stress or wrangling during the car buying process. This is absent at NoHo VW.I am the type that always feels a better deal is around the corner but like I said, I am a satisfied customer. My partner is the type that "if you give me what I want at the price I can afford" and they're satisfied.

Jill P

Sep 30, 2016

Great Service, I recommend to all....I love my new Jetta...Thanks Bear & Greg for a wonderful buying expierience I will tell all my friends

Golf Girl

Sep 28, 2016

I've always wanted a Golf and so I knew exactly what I wanted when I came to Northampton VW. Jason was great, got me exactly what I wanted and the sales manager Greg and Myron in Finance made it all happen for me at a great price. If you need a new car go see Jason and the team at Northampton Volkswagen, you won't be disappointed!

Lisa

Aug 31, 2016

Bear , Greg , and , Chris thanks for the outstanding service with my new car purchase I enjoyed working with allbof you. I can't wait to take my Jetta sport out on the open roadLisa

Happy guy in a girl's car!

Aug 25, 2016

A terrific experience, not at all stressful. Jason was a total pleasure to work with; Myron (?) was clear and honest, and Melanie was simply brilliant!

bulld13

Aug 24, 2016

We just completed purchasing our second Jetta Hybrid (2016) at Northampton VW utilizing both times Jason LeClair as our sales representative. As was the first experience, we were extremely pleased with our experience including the price we paid for this Hybrid. Jason LeClair is extremely professional, knowledgeable, and extremely cordial--we would never consider using any other representative. Our hats are off to this wonderful company and its dedicated employees. Melanie Zoelek is a jewel in explaining new car features--thanks Melanie for answering our many questions so cheerfully.

scullen246

Aug 21, 2016

We weren't expecting to find what we wanted (a low mileage SUV at a low price), but they had it! We traded in my Passat to get something with a little extra storage and Jason made everything ad easy as possible.

miriam123

Aug 17, 2016

We found our experience with Brandon Meredith to be completely satisfactory and would recommend him to any friends who are in the market for a new car. He was partient with our questions, and clearly explained the terms of the lease and was courteous at all times.

Dy

Aug 16, 2016

Polite, knowledgeable, listened to what I wanted. I had certain requirements as to what I wanted and he listened and ensured that the vehicle I was looking at had it all.He was very busy with a couple other sales but still paid attention to my sale.

Evan Alberts

Aug 3, 2016

Omar Ali has been my car salesperson for the last 2 years now, and he has done great work for me. I am now happily driving a '16 GLI for a very fair price - and I couldn't be happier!

jeffracer

Jul 31, 2016

Worked with Omar Ali to find the perfect car for me. This was my first purchase of a new car, and not only did he give me a great deal, but he went above and beyond to make the process easy for me. Without a doubt, this is the beginning of a fantastic service relationship.

JettaNut

Jul 30, 2016

Worked with salesperson Jason, he was very helpful and made the whole process smooth and painless! I am very happy with my new Jetta and would definitely recommend anyone looking to buy to go see him

VWbuyerGreenfield

Jul 21, 2016

After striking out on two previous attempts with other sales people and managers I finally found my way to Paul. He was very personable and I definitely had the impression he was in my corner of the ring during the purchase process. I also worked with his sales manager Greg, another member of the NoHo VW team committed to working with me to get me the car I wanted, with a deal that we could all agree was equitable. If you're shopping for a VW go and see these guys, you won't be disappointed.

Michael / Debbie 41years

Jul 13, 2016

Paul "Bear" was a great salesman to work with very honest knowledgeable help us find the right car to go home in. With negative equity in my vehicle and some bumps in my credit report Paul steer us in the right direction we were able to lease a new 2016 Volkswagen Passat thanks to the hard work from the GM Greg and Myron in finance Shawn in internet sales Melanie in Administration to make this enjoyable event the wife and i thank you and we thank Carla Cosenzi having such a great staff and our picture of us taken with you and our new car.

Happy Customer

Jun 30, 2016

Paul "Bear" was wonderful to work with! Very knowledgeable, friendly, and relaxed salesman. When you walk in the door, everyone in the dealership is genuine and professional. No pressure sales tactics from anyone! Myron in finance was also great to work with. I would highly recommend Bear as a salesman and Northampton VW as a dealership!

ndisanti

Jun 28, 2016

Jason was excellent! No pressure, no misinformation, no aggressive selling. He helped me get into my dream car for a great deal. He bridged the gap between my dad and myself, 2 very different generations and very different buying styles with ease. I will be doing all of my future car business with Northampton VW!

Delna Adams

Jun 14, 2016

Both Shawn and Omar were great, it was a positive experience, and would recommend them both to my friends and family. Omar was great, very helpful, and really did a lot for me so that I could get the loan.

Phil47

Jun 12, 2016

Buying a car is usually a difficult experience all around. I found my recent purchase at Northampton Volkswagen to be pretty easy. The staff were attentive without being pushy. They were helpful and knowledgable about the vehicles that I was considering buying. In the end I bought the car I wanted at a fair price.

Catron.wl

Jun 10, 2016

Everything about my auto buying experience was pressure free, informative and professional. I plan to have my first service done at this dealer in the next weeks and I expect similar professionalism.

Lori Bilodeau

Jun 1, 2016

My experience with Shawn on the phone and Paul my sales person on site were both really great! They were friendly, helpful and really worked hard at making my car buying experience pleasant and stress free. It was a really nice change from what I have experienced at other dealerships in the past. I would recommend this dealership to others in a heartbeat! Thanks guys!! Lori Bilodeau

Sbradley9

May 25, 2016

I purchased a VW Golf TSI last year in the summer and unfortunately the car seemed to have some problems - all covered under warranty but problems nevertheless. I decided to opt out of the car and was very concerned that I would get "left in the lurch." True to my initial experience last year with Omar, Noho VW came through again and gave me a deal on a GTI that recognized some of the hassle of needing to switch cars. It was painless. I met with Angel and he and the Sales Manager Eddie were excellent and along with Richard in Finance the whole experience was awesome. Thanks again for great sales experience Noho VW!

jr&k

May 23, 2016

Everyone was super helpful and made our vehicle purchasing experience a pleasant one. We are ooking forward to seeing them again for the next vehicle!

Dee

May 22, 2016

I went to Northampton VW to buy...Angel was the best! Found what I wanted and helped me set up everything I needed. Thank U all!

verne39

May 21, 2016

I came in to trade out my 2013 Volkswagen Jetta. Throughout my visit I dealt with Shawn, Omar, and Eddie. Each , were very accommodating and explained the process involved in getting me into a new 2016 Jetta lease. I would highly recommend Northampton Volkswagento anyone interested in purchasing or leasing a vehicle. both the sales staff, and the servicestaff are exceptional. Thanks again for everything.

Melissa Taylor

May 17, 2016

This was one of the most easiest car buying experiences I have ever had. Waited awhile to pick up my car which I guess is normal, but wished that process went a little faster. All in all I would definitely recommend a friend to visit this dealership. The sales man weren't pushy which I appreciate.

Noah Elkin

May 14, 2016

Jason and Shawn worked to get me the car I wanted. They were friendly, accommodating, communicated enough but not too much, no hard sell. And they got me a great deal on the car. Would recommend this dealer.

Toguan13

May 5, 2016

I was in a situation with my lease that would cost me thousands had I kept the lease until the end- (over miles)- Paul and Eddie got me into a great Tiguan and out of my lease!

Powder

May 4, 2016

Having purchased a car every two years for the last 10-12 years, Melanie Zoelck has made my GTI purchase hassle free. She is super knowledgable and passionate about VW! I was so impressed with her professionalism, my GF bought a golf as well. I would highly recommend her to any person looking at VW in New England.

used_car_customer

May 2, 2016

Jason went the extra mile for me. The dealership was customer-frientdy in its pricing and fair overall. I like to judge a dealership by its back service area's neatness and cleanliness, among other things. Northampton VW's service area was spotless.

DeeBro

May 2, 2016

Very personable, polite and caring. Gerson is very reliable and good at following up. A person you can and should trust with your next auto purchase. Thanks, Gerson.

hmelendez1913

Apr 30, 2016

Seamless and professional! I felt they were there at my service from the beginning until end! The price I received was unmatched by any other dealer

jenx117

Apr 28, 2016

I have 2003 Jetta TDI and I absolutely love the car. I was looking for an automatic diesel to make my commute easier and after shopping around I found that Northampton had two TDI Golfs. The red Golf I liked was unavailable but they had a really nice black 2015 Golf with only 16k miles. I live about 3 hours away and went to test drive the car and I loved it. Melanie was very helpful and made sure that any questions I had about the car were answered. I bought the car and the dealership had it registered in my state and delivered it to my house for me. Overall this was a great car buying experience!

Ryanw87

Apr 28, 2016

I went to the dealership in hope of purchasing a used Jetta I saw on the website. Upon arrival, I found out the vehicle was sold. SO, I started to poke around to see what else they available in my price range. I was pleasantly greeted by Melanie, and she began asking me about what I was looking for. She showed me a few used vehicles since I mentioned I was there for a used vehicle. After showing me a few, she asked what price range I was looking to be around with my payments. After I told her, she mentioned if she could get me into a brand new Jetta for that price, would I be interested. Of course I was skeptical at first, as I didn't have the best credit, but I of course said "if you could, of course I will." So, she goes back and runs some numbers as I waited for the bad news. Well, I didn't get the bad news I was expecting. She got me into a BRAND NEW 2016 Jetta, and got me around the payment I was looking for. I've had the car for around 2 weeks now, and I must say... Every time I get into in, I am thankful she did what she could, took my needs into consideration, and got me into a car that I absolutely love. I can not thank her and Northampton VW enough for what they did for me. I have already began spreading the word about the best place to purchase a new vehicle! Thank you again!

tfisk

Apr 23, 2016

I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing it back to Northampton VW for future detailing services. They also brought me to work and picked me up when my vehicle was ready. Seamless experience.

Home safely

Apr 20, 2016

I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at Northampton VW, stopped to look at my tire and offer advice. I had a hundred mile trip ahead of me, and it was a hot day. He advised me NOT to drive with the gash in my tire, and then made multiple phone calls to see if he could find a replacement in the area for the specific make (Pirelli Scorpio). Since there was none to be had, he offered to have my spare put on then and there in the shop - at no charge.Sean then turned me over to Bob Boyle, Service Manager. Bob not only arranged to have my spare put on, but he had the tires rotated so that there would be less drag from the "doughnut." These two gentlemen are the kind of person anyone in a tough situation (like mine) would be grateful to find. The managers were also very kind. I made it home safely and will always be thankful for the thoughtfulness of the staff at Northampton Volkswagen - extended even to a Volvo driver!

Nchall

Apr 16, 2016

I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everything, detailed the pricing, called me to keep my updated, kept the service within the estimated timeframe and cost, and got me set up with a loaner vehicle. He and his team also honored my VW care package. I had a huge service, got new breaks and tires and the process was so seamless and easy. Thanks!

DylanH28

Apr 15, 2016

I went to several dealerships in the area and was turned away and told my business was insignificant. I swung by VW and by the end of the day signed on the dotted line. Omar is an incredible salesman and made everything happen that no one else would consider.

Berkshire Mom & RDH

Apr 9, 2016

I began the search for a new, used Chrysler Town & Country online by using Edmunds.com. They then directed me to Northampton Volkswagen. As a busy mom of two young children, you can imagine that I conduct most of my research & make the necessary contacts late at night. Well, as soon as I sent out a request for more info, I received an immediate text back. It was 10:30pm at night!! Pleasantly surprised to say the least, I was contacted by one of their internet salesmen, Shawn Andrews. He arranged for me to come in and see the minivan the following day.I have never liked or even looked forward to buying a car and I have to say that I truly LOVED working with these people and even made sure to get their business cards so I could let others know who to deal with. I am a registered dental hygienist who spends most of her day taking about my adorable kiddos, gum disease and flossing but, I'm sure to be raving about Northampton Volkswagen and their wonderful team for many months to come! In fact, I wouldn't hesitate to make the 45 minute ride from Pittsfield to Northampton just to deal with these guys!!Upon arrival, I was greeted by Shawn and then introduced to Jason LeClair the sales consultant. When I say that Jason knows his job, I am not kidding! This is my third foray into minivan life and I know my way around a dealership. He was both warm and friendly, the kind of person who puts you at ease and is not at all pushy. He was extremely easy to talk with and very professional. I felt confident dealing with him, alone with out my husband & kids in tow! **Ladies take note: Jason is NOT the stereotypical "slimy salesman" that we all try to avoid and feel like we have to "shower after talking too" (if you know what I'm saying). Shortly after I arrived, we went for the test drive (there was not a lot of waiting around like you get at some places). I knew I wanted a fully loaded Chrysler Town & Country Touring-L in black and I felt that it was priced accordingly for the options so I proceeded to make the purchase.Myron Callender made signing the paperwork to purchase this gem of a minivan, a complete breeze! There's always a ton of paperwork and he made it quick and easy. All in all, I was in and out in about two hours start to finish (which is unheard of in my experience). Financing was easy and accomplished in a short time (on a very busy Saturday, no less!). I'm sorry that I didn't get the card of the financing specialist but he was great as well and was able to find a loan that met my needs and made me smile.I have not picked it up yet (it's being detailed) but, I am sure to visit this website again and recommend this dealership. If you're in the market for a new or used car, make sure to deal with Shawn, Jason & Myron! You won't be disappointed!!Signed, Smiling in The Berkshires

Satisfied customer

Apr 9, 2016

This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my questions and alerted me to future needs.

George61

Apr 9, 2016

Jason was very personable and extremely professional.We will recommend Jason to our friends.We felt no pressure but did feel Jason went the extra mile for us.Respectfully YoursGeorge Demsick

HawkinsM

Apr 5, 2016

Melanie brought ease and comfort to what is often a stressful experience. I found her to be up front and honest as well as understanding of my needs.

silverpass

Apr 5, 2016

Just recently my wife and I purchased a new (2016) Passat. Our salesperson was Melanie Zoelck and we found her to be very knowledgeable and friendly, and she did not pressure us to buy a car in any way. We test drove the Passat and found it very quick , supple and quiet, not to mention roomy. The car was a pleasure to drive. The dealership worked with us to meet our financial requirements, and Melanie was very helpful in finding a perfect car for us.In all, buying this car was an easy pleasant experience, and the sunlit ,state of art service and showroom was a definite plus.

Jaime Santullano

Apr 3, 2016

I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list three garages said me that my car was to throw away. I could not believe it and for that I went to visit Northampton dealership. The reception was fantastic and the diagnostic much better. They were absolutely sincere and professional and they tried to help me in all of the important issues. They understood that other mechanics were cheating me. My English is not very fluent and the people here know nothing about European cars, believe me, I have a long experience in this. My recommendation is, if you have an European car, go to the dilership and if you have a VW, visit Northampton. There, you'll know two amazing people, Ross and Melanie, probably the most understanding guys I meet in this country.Another important thing was that they give me a car during the time they would keep my car for free. The most important for us was that they assumed immediately my bad situation and they started to work and to solve the problem at soon as possible and to find the cheapest way for my pocket. They are really good people, you can trust me.

lhaley

Mar 28, 2016

In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service.

Dcal

Mar 26, 2016

I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I received when I purchased the car used. While it was in the garage the service technician found an oil leak that needed repair and was covered by my warranty. I was grateful they saw this and fixed it-- for a $50 deductible.

Sbradley9

Mar 25, 2016

Bob the Service Manager was extremely helpful and gave me a loaner while they figured out what the issue was with my car. I'm not thrilled to have had a car that had a leaking problem at 11,000 miles but they did a great job of assessing and fixing the problem. Very nice and very helpful!

bwaryasz9450

Mar 16, 2016

I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it done in a timely manner. More impressively I hadn't even signed the paperwork and paid for my service and I had a text message and email showing me through a video with my technician step by step everything that needed repair or replacement since this was a car that was given to me and had no service records.

tfisk

Mar 5, 2016

I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked my Spring detailing and looking forward to returning in a month. Ross was friendly, knowledgeable and efficient. A perfect experience.

T_barbieri2

Mar 4, 2016

I was there to have my car detailed ... Frist I want to say Ross ... The best ever super friendly on top of his job and a wonderful person to work with ..next my car came back to me looking like it did when I drove it off the lot for the grid time !!! Thanks a bunch!!!

Tjaved90

Mar 3, 2016

Omar is not only the best sales person but he is intelligent human as well. I have the best experience with Northampton vw and I will recommend every one to go there.

verne39

Mar 2, 2016

I brought my 2013 Volkswagen Jetta in for it's 30.000 mile service yesterday. The service desk explained every procedure to me and answered all of my questions . Everything was completed asper our discussion. Very satisfied with my experience.

russvienna

Feb 29, 2016

I had been searching online and on various sites including CL for a used VW Beetle for a second vehicle. On my routine search on Saturday 27 February of the internet I found a VW Beetle that interested me and called the dealership and was transferred to talk to Gerson Alfaro, who was the salesperson. My interest was only to get information about the car but after a pleasant discussion with Gerson and his invitation to come into the dealership to just look at the car, I agreed. My plan was not to actually purchase a car but his way of dealing with me, courtesy, non aggressive sales behavior and friendliness won me over and I decided to go ahead and buy the car, after several months of looking. The overall experience was very positive and I would recommend anyone looking for a vehicle to call or stop by and contact Gerson! Russ Clark

linda13

Feb 29, 2016

The service department at VW is right on top of things. I received multiple phone calls and text messages to make sure I understood what was happening with my car. I loved getting the video from the tech showing the progress of the job. Plus, they gave me a timeline of when my care would need a particular service; ie replace tires; fix brakes etc.

vonnie99

Feb 23, 2016

I loved everything about my car-buying experience at Northampton Volkswagen! The salesman, Jason, was so personable and genuine - I will refer everyone to him! I have never enjoyed parting with my money so much!

nicksjetta

Feb 20, 2016

I know car buying is not everyone's favorite thing to do, and when I bought my Jetta at Northampton Volkswagen I was pleasantly surprised. Jason was very knowledgeable and friendly and made the whole experience quick and painless. Definitely recommended.

cgdonald

Feb 13, 2016

I always receive excellent customer service at the dealership! I had a rental car and the service department arranged for me to drop off the car there.

taw1974

Feb 13, 2016

I brought in my 2013 VW Touareg for the sunroof rubber frame to be replaced. NoHo VW supplied me with a loaner car for the 3 days it was going to take to complete the job. When I returned to pick up my car not only did they do a fantastic job on the replacement, sunroof works perfectly with no noise but they also went the extra mile to have the inside of my car professionally cleaned and shampooed. They take complete care of their customers for sales and ESPECIALLY for service which in my opinion is more important and is how dealerships get and keep customers!!!

loosh

Feb 10, 2016

I had multiple issues that your service department handled in a most professional manner. I am reluctant to buy another car at this point and they went out of their way to do all repairs necessary.

Cheri2

Feb 2, 2016

The service staff go out of their way to be helpful at all times. The mechanic that performed the repairs is so well trained and experienced! The atmosphere for customers who wait for their cars is so comfortable with free coffee & snacks. I love this dealership!

Jenvanmarie

Jan 25, 2016

We didnt think we could afford what we were wanting to buy. They worked with our monthly payment requests and ended up leasing a beautiful new car!

stanleynwanda

Jan 22, 2016

Your service is excellent. Ross is an excellent employee. Make sure you keep this employee. We have there twice for service and he gave us excellent service.

tpeluso

Jan 17, 2016

Service was great! We went in with an appointment and the staff was very welcoming. It took a little bit over an hour; however, it was a Saturday afternoon and we understood that they were busy. Plus, they informed of is this time frame which we appreciated so we were not sitting there waiting for it to be done. Awesome experience as always!

JoeK

Jan 14, 2016

This is the first time I had my car serviced by Northampton Volkswagen and I can say the experience was excellent in every way. They serviced my car in a timely manor, were very helpful in going through maintenance items that needed attention and the parts and labor was very reasonable. Ross LeBlanc at the service desk was extremely helpful and friendly. I'll be bringing my Jetta to Northampton Volkswagen from now on when it needs service.

taw1974

Jan 13, 2016

I brought my car in for service and they were punctual and prfessional. They had my car done within the time frame they told me and also helped with another issue found during the service and set up the next appointment for me.

gillm

Jan 9, 2016

I appreciated the prompt service, even though I had no appointment and resolution of the problem. The staff were very helpful and the shuttle service great. I have always been happy with the service I have received at Northampton VW.

Roldong

Jan 7, 2016

I had a great experience. It was a busy day si the car took a little longer than anticipated but Ross made sure to accommodate

Shovelhd

Jan 7, 2016

Excellent service on my 2014 TDI. Very nice waiting area. Attentive staff. I have many service options nearby but I have no reason to change.

MikeMc5913

Jan 6, 2016

We had the dealership peform recalls and install new tires on our 2012 Jetta TDI. Although we are very disappointed with Volkswagen (corporate) for their role in the diesel emissions scandal currently being investigated I am very happy with Northampton VW. Ross treated us exceptionally well and work was performed in a timely manner!

Vwcar12345

Jan 5, 2016

Quick 40k service with great explanations of work completed and they even sent me video of the work performed. I will bring my vehicle back in a heart beat.

Review

Jan 2, 2016

Gabe was friendly, kind, easy to work with and helpful. Thank you! The price for the oil changes and car checks are overpriced for my budget. I appreciated Gabe's transparency with the costs of every part of the 60,000 mile check up.

Amanda123

Dec 25, 2015

This was the easiest and most friendly dealership I've ever worked with. They had everything ready to go and made the entire process very easy!

dndchev

Dec 23, 2015

I just bought the car 7 weeks ago and got a service message. I have put less than 1000 miles on it! When I called service department to find out what was the deal they said it was because the oil change was over a year old. Seriously? Why would you sell me a car that would need to be serviced right away? There was also 2 recalls that needed to be done. The gentleman I spoke with said to bring it in and they would take care of the oil change & the recalls, no charge. That info was not put in the computer and when my husband brought the car in he was told that we had to pay for the oil change, which he did. Ridiculous! I had to fight with them about it.In the end I was promised that we would get refunded. Fingers crossed they take care of it. That is the only reason I am giving a "good" mark.I hate feeling that I am being taken advantage of.

jeremyb

Dec 21, 2015

Great service and a really great car at an excellent price. I would recommend Jason and Northampton Volkswagen to my friends and colleagues from work.

edchavis

Dec 19, 2015

Ebony was courteous, knowledgeable and friendly. I manage a customer service team and know what customer service should be and Northampton Volkswagen has never disappointed in that area. The labor charges are a bit exorbitant though....might want to take another look at those.

Max

Dec 18, 2015

swapped the tyres with the winter set and had a general checkup of the car. all went well, they found nothing wrong and I really liked the way they give you the report, because they shoot a small video with the mechanic that shows what he found. brilliant, highly recommended. and the staff is very friendly, which is always a plus :)

Will

Dec 12, 2015

Friendly, thoughtful, and thorough. Received updates on the progress of my service including a video report on the the undercarriage, brakes, shocks, and exhaust. Well done!

taw1974

Dec 10, 2015

My Sales Person, Jillian Robinson, was AMAZING!!! She listened to me and was as patient as could be during the entire process. I felt at ease with her while on the test drive and discussing the deal. She was honest and admitted when she did not know the answer but did get the answers to my questions, which is very refreshing. The dealership was a very comfortable environment, wide open and very clean! No one interrupted my sales person during the entire process and never once did I feel any pressure. The entie staff were super polite and professional. I would HIGHLY RECOMMEND putting Northampton Volkswagen on your list of dealerships to visit when looking for a new car. They gave me a great deal for my trade and on the CPO car I bought! Definitely the best car buying experience I have had in the 7 years or more!!!

abellenz

Dec 1, 2015

I had a great experience working with Jason to locate a hard to find package. He was fast and friendly in the office, and always returned my calls and emails promptly. It's a great dealership overall with tons of cars in stock, a beautiful clean showroom, and lots of friendly people. Definitely a big contrast from a couple others I've been to. Recommended!

Sbradley9

Nov 28, 2015

(Written by Sbradley9's Wife Mary) My husband recently bought a new Golf with the help of Omar. He spoke highly of the service the dealership offered, so we immediately called Omar when I began my search for a new car. He had great recommendations and we enjoyed our test drives. Myron helped us out with financing and insurance & we left after only one day with an awesome Jetta and a smile on my face!

Jefferson

Nov 18, 2015

Cars I requested to test drive were ready and waiting my arrival. I did experience some miscommunication during the buying process, but it mainly serves as good reminder for all car buyers anywhere to be very clear on each line item of the sales agreement. Because I couldn't take delivery that day, the salesman, Aaron, offered and arranged for the car, later in the week, to be delivered to me quite some distance away. And after driving it 100 miles to me, the delivery guy even filled it up with gas...a bonus I didn't expect.

Eli

Oct 4, 2015

5 stars for Jason!!!!When buying a car from VW ASK FOR JASON in sales. He is excellent at customer service. I felt informed about the decision I made. I'm sure they're all a great crew over there but I recommend Jason.

Deb from bmw to vw

Sep 30, 2015

I just purchased a white Tiguan, from Nono vw. I recommend Jason leclair, for making the experience as pleasant and nonaggressive as purchasing a car should be!!

Debpx3

Sep 29, 2015

As a three time bmw owner, my decision to stay with German engineering, was an easy one! With the help and patience, of Jason leclair, I love the beautiful, white tiguan. It is as solid and smooth riding, as any bmw I have owned. If you are in the market for a vw, I recommend, you see, Jason leclair, at northampton vw. I don't think you will regret it!

rides horses

Jul 29, 2015

I had test driven an Audi Q3 the day before and was really impressed with the car, even though it was really out of my price range. Upon doing research later that evening, I discovered the connection between Volkswagon and Audi and decided to stop by Northampton Volkswagon the next day. I was warmly greeted by a young woman at the desk, and told her that I wanted to test drive a few cars. I was introduced to Jason LeClair, a friendly young man who was eager to help me out. After asking me some questions as to what I was looking for, Jason introduced me to 3) VW cars. The Golf, Golf GTI and the Tiguan. Honestly, I loved driving them all and because they were so much fun to drive, especially the GTI. That car is crazy fun to drive. They were more similar to each other than for instance, the Subaru line up. In any event, after test driving multiple cars from different dealerships, such as Lexus, Subaru and Toyota, the car closest to the Audi was the Volkswagon in terms of how it responded to the road and it's overall driving experience for the driver which I guess makes sense. I found Jason to be very helpful in terms of advocating for his client when communicating to the manager Chris Proctor. Chris was friendly and approachable. He allowed me to take a 2015 Tiguan Sport edition for a couple of hours on my own to show family and friends which I thought was really cool.When I brought the car back, Marcus came out to explain how a few things on the car worked, such as it's awesome moonroof. Very nice gentleman, courteous, and professional. I was so very close to purchasing the Tiguan because I think they have a high quality product and would have , if I didn't have an older Lexus with low miles that I have great faith in.These folks want to sell cars and they are assertive when it comes to extending warranties, etc., so if you really want to buy a car, check out the VW. I think you will be as pleasantly surprised as I was with their product and their willingness to make deal with you.

Sbradley9

Jun 30, 2015

I recently purchased a 2015 Golf TSi from Northampton VW. My salesman was Omar Ali, and he was outstanding to work with. Omar has an easy way about him, and is both fun and confident - confident in the excellence of the cars he sells. He was very low pressure - not once did he try to get me to move faster than I was ready to in terms of buying the car. He showed me different models, and in the end he helped me get the model that I wanted within my price range. I would recommend Omar and Northampton VW to anyone who is looking to purchase a car. I am 48 and a professional who lives and works locally and had a wonderful experience at this dealership. Everyone was very nice, they stood by everything they offered, and in the end I'm driving a car that I'm in love with. Bill was also helpful in finding the car and Joseph was great in working with us on our trade in. Thanks again for the great experience!

bridgetjetta

Jun 25, 2015

Gene was an amazing salesman! He took us through every phase of buying a new car with much patience! He is truly an an asset to your company. I love my new Jetta and will definately send people to you!

nicholasalbertoatymail.com

Jun 8, 2015

excellent experience clean state of the art facility knowledgeable staff honest and polite would recommend Northampton Vw to friends and family our salesman bill was great A+.

mdm2015

Jun 8, 2015

Northampton VW provided excellent service both online with Jason and when we visited the showroom. They had the inventory, and we were able to find the vehicle we were looking for. It was a pleasure working with Bill and Joe on the purchase and financing. We love our new 2015 Golf TDI.

Kate H.

May 31, 2015

Northampton VW has great service. The staff there work as a team to get the job done. Jason LeClair sold me my certified pre-owned diesel Jetta. He was patient and informative. His sincerity and non-pushy manner helped me to make a decision without feeling pressured. I would highly recommend this dealership and Jason. The atmosphere is perfect to take time to make an informed choice, drive a few cars, run the numbers and get a good price. A final shout-out to Jason who worked to complete everything in a timely manner. Thanks Jason and team VW of NOHO!Kate H.Hartford, CT

hermesmatos

May 19, 2015

friendly, good services. the sale person was patient with me and my little kid. (Jason and Mike)

carolj

May 15, 2015

Ebony and Ryan are a great team. They make their customers feel appreciated and are certainly an asset to the company. Nice team effort. Thanks

heidi

May 1, 2015

Everyone is very pleasant, treat you as if you really are family. They have a very clean work area, and they get work done quickly.

slm0730

Apr 20, 2015

Services center,especially,Ebony,who went way over her duties. She made a difficult situation so much easier to deal with. The entire staff was great.

Nick

Apr 11, 2015

I purchased a pre-owned car that was competitively priced to others in the market. This was my first car buying experience so I did my homework on the car and dealer. Both lived up to my expectations and beyond. The sales staff was very friendly and personable. The sales manager, Chris, answered all my questions I had before I came in. The sales person, Rich, made the process easy and enjoyable. He allowed me to spend quality time in the car for the test drive and to make sure all the bells and whistles worked before making my decision. My actual rate was lower than the initial quote. John in financing worked hard to get me a great rate and explained my warranty options that fit my budget. My deal was completed without any pressure. Thank you to the staff that welcomed me in and treated me like a friend, working with me to get my dream car.

Janessa

Mar 27, 2015

On my way to work a huge metal object was on the highway and I accidently struck the object. I made a claim through my insurance and come to find out it's consider a Collision Accident. So I chose to go to Northampton Volkswagen, being that I bought my brand new car here 2 years ago. At first, they were quick and thorough inspecting my car and coming up with an estimate ($4,700). But after work was to begin thats when the miscommunication began. I was told first that the parts were ordered and will take a few days, then I didn't get a call back. I constantly kept calling but my service advisor was out and the receptionist didn't know what was going on. Called again and was told the parts aren't in, then recieved a phone call by Ryan and was told actually the parts are in but just waiting on one piece. Then another day passed and the wrong part was ordered. Eventually, the car was finished 10 days later. Overall, Ryan was very heplful and courteous, even offered a rental, made the experience better. The overall experience was stressful and time consuming. I didn't feel like a priority at first and don't know if I would get major repairs fixed here. Small jobs are a better experience here.

Barb

Feb 21, 2015

I was greeted by Ryan warmly, he told me what was going to done to my car and what the wait time would be. He also showed me where the waiting room was and that drinks and snacks were available. When my car was ready he explained what they did and answered all my questions. They also washed and cleaned my car. Boy what service!

Meghanogrady

Feb 20, 2015

I had a great experience here at North Hampton Volkswagen. Many thanks to Ron Duda, in sales, who was very kind, knowledgable and helpful in choosing my new vehicle.

edjew24

Feb 18, 2015

I love how instead of the car wash coupon you actually wash the cars after their serviced now. I was also suprised when I got in and saw the floor vaccumed

Carlos

Feb 18, 2015

I was looking for a used car and after thinking about it for a while I decided to go for a VW golf. At Northampton Volkswagen I had a really good experience in general. Never felt they were trying to push me to just buy any vehicle within my budget, in fact they helped me finding the best suitable car for me. Costumer service was excellent and the salesman Jason LeClair was super helpful and friendly. I definitely would want to buy another car from there in the future.

Tc

Feb 18, 2015

Was very happy with the service provided and all concerns were addressed. Women was very nice and answered all questions I had.As for buying at this dealership as all do your homework before you go they are salesman .

Kcastillon

Feb 15, 2015

Very nice; took care of issues, over and above service paid for. ??Plus I got cool VW stuff (didn't get his name in parts).

stevek201

Feb 14, 2015

I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful and respectful of the customer. The last tech Ryan Nelson along with others have been great to deal with. What else can you say no hassle maintenance..

Maha

Feb 14, 2015

I have been dealing with car dealers for a long time in Massachusetts area. Whether it was for me (2 cars), my brother (3 cars) or my boyfriend (2 cars). Bill was AN AWESOME, friendly and knowledgable agent. He knew exactly what we wanted and delivered an even better offer than what we asked for.. He is always reachable by phone no matter what time it is.. He is THE MOST professional car sales agent I have ever dealt with. Whatever he promises, he delivers in the BEST timely manner...THUMBS UP!!!.. Would love to come back for a car soon from him..The show room was cozy and chic.. Liked it so much..

jason

Feb 11, 2015

Thank you Bill for making my experience in car buying so easy. You kept me from stressing as I walked out of another dealership because of the attitudes people give off. I was so excited to get new car as I have had so many issues with my old one and it was just time for upgrade. Thanks for helping as we will come back next time we are ready for another car. You were great

Danny

Feb 10, 2015

I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understand everything about cars and all the policies. I appreciate the time spent and the attitude he gave us. We spent a lot of times there and went back after shopping around because his personality and knowledge made it so much better, and truly felt like our money was well spent.

Wood

Feb 10, 2015

My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pleasure to deal with him, and we called after our visit with follow-up questions. He was friendly, always patient and careful to check the facts when he answered our questions. We did not feel pressure from him at any time. We look forward to working further with him and to talking in more detail about pricing.Woody

barblaw

Feb 9, 2015

This is my second Jetta that I've leased from Northampton VW. Both times my salesperson was Jason Leclair. I couldn't recommend a better salesperson. He is always very kind and helpful not only to myself but my family as well who also leased cars from him. Great to come back to a familiar face. Keep up the good work.

fj

Jan 21, 2015

A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend toothers and definitely will return when any problem arises and for services.

jessmommy

Jan 19, 2015

I was driving a '09 Benz C300 beautiful car, but out of warranty, only issues with it being its a Benz and everything is crazy $, oil change $175! The closest dealership is about 3 hours since we moved. It just got to be a hassle. On a freezing cold Saturday evening my family & I took a drive thru the lot, and a used Tiguan caught my eye. The dealer had just closed for the night, but a sales guy Bill came out, talked to us, and piqued our interest so that we actually did come back in! Unfortunately, the Tiguan wasn't the ride for us with 2 small kids, we require ample trunk space! Bill bounced back immediately with the 2014 VW Passat! I hadn't considered this option, but once looking into it, the space was huge, plenty of room for our family! This is my first brand new car ever!! I've bought several cars before, and dealt with all kinds of dealerships, men/women, small/large dealerships, but this was very smooth, I didn't feel pressured at any time. My husband & I told Bill right away it wasn't necessary to buy a car, and we won't if we are not comfortable with the #'s. Everyone got that, no pressure, thanks Northampton VW!!

jetta84bb

Jan 10, 2015

I bought my first jetta from here great car good gas mileage I'm definitely buying another vw from here love this placeThe end

Marsha

Dec 12, 2014

I've heard that Northampton Volkswagen was a good place to buy helpful, no pressure, etc. And I'm glad I listened to that advice. Just bought a new Beetle Classic Coupe and I couldn't be happier with the car and the treatment I was given by the dealership. The salesman I worked with, Ron Duda, couldn't have been more pleasant and helpful. Happy to say, this has been way different than my usual car sales experience.

delrose

Dec 5, 2014

VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend this to my friends.

Hugh Scott

Nov 30, 2014

after waiting for a month to have our first Passat TDI SEL, we bought a second, only to have the dealership ignore a national ad campaign for 0.9% financing. Charged us 2.9%, and refused to adjust the finance charge below 1.9%. Top that off with a refusal to adjust the parking brake at the 10000 mile service.

Will

Nov 19, 2014

I found that the used cars are competitively priced and the salesman Omar found a good match of what I was looking for, within 24 hrs the car was in my driveway. All the people that I dealt with in the buying process were very helpful. Many thanks.

Brittanyphillips

Nov 17, 2014

The dealership employees were extremely friendly and very helpful. The environment was comfortable and easy to relax in. I had a wonderful experience overall and would highly recommend to my friends and family. All were very profession.

MichaelFeinberg

Nov 5, 2014

Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then gave my car a complimentary car wash. There was no charge for all of this! In the past at other dealerships, I was chargedvfor the time that it took to find a problem whether or not it was something that needed to be fixed. I was never offered a complimentary car wash and I was made to feel stupid for not having figured out what was wrong since that other dealership made me feel that I wasted their time even though they had charged me for it. This the second car that I have bought from Northampton VW and I highly recommend this dealership and the great people who work there.

Signing off

Oct 25, 2014

We found the car my son wanted. It wears a good deal and the salesperson was ok. Problem was the service was sooo bad. First the sale took hours and the were so confused about the paperwork. We had to do forms over again and the kept forgetting things. Then the dY my son went to get the car it took 6 hours for them to finish the process. Again the messes up on the paperwork so badly that even after everything was done they were hounding me for a required form. To top of the really unprofessional experience they did't put my son's license plates in the car, didn't do the body work the promised and also didn't put the cars rugs back in the. Ad after cleaning it. My husband and I are looking to replace both our cars next year and will Not be going there.

Chris J.G.

Oct 24, 2014

I was in the market for a economy sedan, but with Clean-Diesel Technology, and I FOUND exactly what I was looking for at a very decent price. I bought a 2014 VW Jetta 2.0 Liter Clean-Diesel Engine-block with Turbo, and it's like owning and driving an Army-Tank that can go 90 mph on the highway and it's extremely quiet and smooth. It's an "AWSOME piece of German Mechanical-Engineering !!!" Once you buy one of these cars, you be CONVERTED FOREVER. Chris J.G. Southwick, Mass.

Wendy

Oct 5, 2014

We were shopping for a used VW Jetta for our daughter....the experience began on-line, and honestly, if it had not been for Cole Lovely's expertise and accomodating manner, we probably never would have considered this dealership! With very hectic schedules, we decided on a date and time to test drive 2 cars meeting our specifications....were a tad disappointed to discover that the one we thought we would LOVE had been sold that same day, but did LOVE the other one! It ended up being a better buy with much less mileage and more "bells and whistles." We purchased the car that evening, and took possession of it just a couple of days later. On our test drive, I noted some vibration in the brakes, so turns out we got a "brake job" for free!! I did not give 5 stars to customer service because there was not someone always available to speak to when calling and with limited time, I didn't want to talk to voice mail! Molly met us on the day we picked up the car and she was charming!

martha G

Sep 21, 2014

The building is new and well equipped and easy access for disabled people. Heather and Ron made the purchase of the Passat easy.The actual picking up off the car could have been smoother, I feel that Joe, could have been,more polite over the phone regarding the down payment check.

dbridgma

Sep 21, 2014

Ultimately the buying experience at Northampton Volkswagen was positive, although a few confusions & missteps along the way to the final sale created speed bumps in the process. Like any car purchase, it helped us enormously knowing exactly what car, with what features, at what price range we were buying. Also, the fact that this was not our first stop (3rd dealership) & we'd narrowed down the diesel Jetta we were aiming to buy, based on research & reliable recommendations from friends. Since September's the tail end of the 2014 selling season & newer models were arriving (in a month or 2), the dealer & its staff appeared motivated to make a sale--something we did not sense at the previous dealerships we'd visited. The sales group did a respectable job once correct numbers for models & equipment packages had been established. For instance, we negotiated price, at length, for a Sport wagon, when we, the customers thought the negotiation was over an acceptably discounted Jetta Sedan with premium package + nav. Once the staff acknowledged the glitch, the process had to start over. This required a second day of work for all, however, it allowed us to confirm selling numbers & feature sets for the car in question (via research). To his credit Ron, the salesman, was excellent at explaining mechanical details of the diesel engine, & it helped enormously that he owned & drove one. We feel the sale hinged more on the substance of this exchange than the ambiance or pleasantries of the newly built facilities.

Cami B.

Sep 19, 2014

My car went in for repairs. They were prompt and the price was fair. The "ambience " could be a bit warmer, but my service representative Connie was completely amazing, knowledgeable, and nice.

Jetta09Spirit

Sep 13, 2014

Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do the job right.

wendy o'neill

Aug 22, 2014

had a great experience!! they had exactly the car i was looking for! dan shaw and spenser were the best!!! they made the whole process so easy. dan even stayed late to accommodate us for a test drive as we had to travel over an hour to get to the dealership. both dan and spenser were very knowledgable and very helpful in answering all of our questions and concerns. all in all it was the best and easiest process to get exactly the car i wanted!

deborah.cohen.927

Aug 8, 2014

Mark and everyone else at Northampton VW were friendly, attentive, worked hard to get my business and make me a happy customer. I was about to cross over to Toyota but they pulled me back to the VW camp.

Brittaney

Aug 1, 2014

From the moment my husband and I walked in the door we were greated by very friendly staff. But once we sat down to talk about what car we were looking at we were immediately asked to fill out paperwork to check our credit and pretty much to purchase the car. After stating we haven't even looked at the car or taken it for a test drive the salesman still asked for us to fill it out. even though we said we just wanted to talk numbers because we had been to numerous other dealerships and had a lot to take in. finally we were able to take a test drive in the car. and when we got back i still felt very pushed into making a deal. when numbers were talked and my husband and i felt we would be getting a better deal at another dealership we had told them and the insisted it was the best deal we could get no matter where we go. We found with as good credit as we had and having recently dealt with buy and given back a used car due to the lemon law that the APR they were trying to give was just outrageous again compared to another dealership we had spoke to. Once the salesman felt we werent going to budge and buy the car he had the saleswoman who dealt with the finance, i feel attack us. when we stated everything that we had going on she still insisted that we could do it and if we put money down (even though we had stated numerous times we didn't have the money) they could definately get the payment down and so many other things. i felt as though i was being pushed into something i knew my husband and i couldn't do. even though we had told everyone we spoke to that we needed time and we don't think its a good fit for us but we appreciated talking with us. we went on to get a phone call from the salesman almost every other day and this was after we told them if they didn't hear back from us to go with someone else. but the phone calls lasted two weeks. i mainly felt with how pushy the salesman were, was a major decision on not to go with this dealership. although they were nice, they were just too pushy. i may be young but i've dealt with a handful of car salesman, and i've never been treated like this.

Heidi

Jul 30, 2014

From the minute I walked thru the door, it was a fantastic experience....Had been to several other dealerships and was very dissapointed by the treatment I received....Everyone, especially Dan Guarnieri, treated me like a real person, they only showed me the cars that I could afford and found me the perfect match!!! I would definitely sent family and friends their way. Thank you!!!!!!

Gerry LeBlanc

Jul 17, 2014

I was ready to trade in my 2004 VW, and the folks at Northampton Volkswagen made it so easy for me to find the car that fit my budget, secure the financing, and get me into a beautiful pre-owned car that feels brand new.

Jen

Jul 10, 2014

Very accesible personnel. Treated me with respect and made me feel secure of my decision. Didn't rush me and gave me all the information fast and clear.

jeanivalentine

Jul 9, 2014

From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for my 10,000 mile oil change and they checked EVERYTHING on my car as well as the changing the oil. Not only that, they washed it for me too. Ryan Nelson was so very pleasant as soon as I walked in the door. He was very knowledgeable and explained everything that was going to happen while I was there. There was this other woman working next to Ryan, Connie Brassard, was so kind to me also. She helped me shop for a gift for my daughter in the Volkswagen show case. Then there was Tatiana, the shuttle driver. So careful and considerate of her passenger's. Very prompt. So then I had to call to find everyone's last name and I spoke to Gail. Best customer service I have ever received. She was so helpful and very patient with me on the phone. She said to me that everyone over at the Volkswagen showcase was genuine. True on the outside as well as on the inside. Best place to buy a car. Honestly. Sincerely, Jeanie Valentine

Irina75

Jul 7, 2014

Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome!

jdark96

Jul 6, 2014

This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was pleasantly surprised by the great experience I had! I found everyone to be very friendly, helpful and willing to work with me to find a deal I was happy with. I ended up with a new SportWagen that I LOVE and I'm thrilled about the services provided over the next several years. I would definitely recommend Northampton Volkswagen!

GrahamGoldin

Jul 2, 2014

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!!

tsiddle

Jul 1, 2014

Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots of fun; I'd buy another car from him tomorrow :) Chris was very straight forward and professional .. Carolyn was very nice and helpful showing me around the details of the car .. nice people are simply fun to be around :) I can't remember everyone's name, but there were more .. I think you guys hire good people !In the past month I spent a lot of time in dealerships car shopping. The Volkswagen Dealerships treated me the best, and by that I mean everything was fair and straight shooting .. You guys were on top in that category. thanks a lot !! I'll be back !Everything I said above about people is true, but the fact that you had the car I was looking for can't go without mentioning :)

msfeyes

Jun 30, 2014

Outstanding. Took the car out for a test drive and it handked beautifylly. Traded my 2012 VW Golf fir a 2014 Golf. No hassles, no pressure, answered all of my questions and worked with me on price and trade in. I would highly recommend Northampton Volkswagon.

G. D. Andrew

Jun 25, 2014

I have purchased many new cars over the years, but I found that buying a new car from Northampton Volkswagen to be one of the more pleasurable experiences. They listened to my needs, and with very little haggling and a strong attention to detail, were able to put me into a new car within a couple of ours.

Thekathy

Jun 18, 2014

We recently bought a Jetta TDI here, we worked with Mark and were very pleased. As silly as this sounds, we felt he was a pretty honest car salesman. The rest of the staff were great as well, when I picked up the car the following day, our salesman was out sick & his co-workers Robert and Omar made sure everything was all set for me enjoy our new car.

althea4

Jun 15, 2014

I thought the dealership was great; the salesmen are very eager to work with you and are very friendly. They were able to give me a great deal on my car.

Diesel Head

Jun 14, 2014

Not only was the service focused and fine, but, when my ride to work fell through after dropping off my car for service, a VW shuttle was there immediately to overcome the problem.

jackgill

Jun 12, 2014

The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields.

tony02569

Jun 9, 2014

I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what impressed me even more in this case was that there were unforeseen problems (due to problems with State Farm Insurance's call system), but we were made to feel comfortable and welcome to the point that we didn't really mind. Omar and Carolyn made it a pleasure to wait at the dealership when circumstances were beyond our control. Also, each and every person from Service came over and congratulated us on the new car; that was a nice touch. Not only would I recommend this dealership to anyone, but I would tell them to ask for people like Omar, Carolyn, Constance, and Ebony and tell them they would get the best treatment ever.

Katie

May 28, 2014

Just bought my brand new VW Tiguan from Mark at Northampton Volkswagen and I could not have wished for more exceptional service from the entire staff all the way from sales to financing. Oftentimes, car buying can be a cumbersome experience but they made the process so effortless that I cannot say enough amazing things about them. Unfortunately, my prior VW CC was totaled in an accident. Knowing this, both Mark and Chris worked incredibly hard to get me back on the road as soon as possible by expediting the entire process and were able to have me in my new VW the very next day even considering I had purchased it over a holiday weekend! Mark even went the extra mile to drive all the way to my work the next day to pick up my finalized paperwork to get my registration and insurance coverage taken care of so the car was ready to go right after I got off work. That evening when I went to pick up the car, Carolyn walked through the entire vehicle with me explaining every feature about the car from warranties to safety to every single last feature my car has to offer, answering all of my questions along the way. Thank you, Northampton Volkswagen, for making this experience so enjoyable. You certainly have a customer for life in me and for those of you looking to purchase a new vehicle, definitely give Mark a call! Thanks guys!

Jason larrier

May 23, 2014

The service was done quickly and very efficiently. The service advisor was courteous and detailed.

dmitrirobbins

May 11, 2014

On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome.Thank you!

niccisades

May 9, 2014

Carolyn & Jason were great in the whole process of buying my new 2014 Jetta. Jason was a great sales man and not to pushy to make the sale like all other dealers/salesmen. Carolyn made my experience of taking home my new Jetta wonderful, she is an extremly knowlegable person of the cars she is going over with the customer. That extra time she spends going over everything in the car before you leave the lot makes your smile even bigger about buying your car at the right dealer!

philodonnell

May 2, 2014

The lease was done only because of Ron Duprat and the delivery of the car was brought to a higher level with the knowledge of Carolyn Sichaldi keep this team in place both were excellent

jules2616

May 1, 2014

Customer service after the purchase was horrible. They took no responsibility for their employees actions, and refused to respond to my complaints. Would never ever recommend the Tommy Auto Group to my worst enemy. I requested help from general manager, customer service and Carl Cosenzi and never heard a single word from anyone. Absolutely disappointing.

Barbara D.

Apr 22, 2014

I brought my Jetta that I recently leased in the dealership for it's 30 day check up and was met by Carolyn Sicho, who was very nice. She asked me if I had any Questions about my car, and then went on to explain what they were going to do to my car. this has been the best experience I ever had at any dealership. I would recommend Northampton Volkswagon any time.

maillady2708

Apr 20, 2014

This is the,by far,best and most considerate group of people to do business with. Can't say thanks enough:) Mark was very professional

Islandblue

Apr 13, 2014

Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help.Thank you, to the one who serviced my car too!!

DAKH

Apr 13, 2014

It was my first time in the new building, and it was very clean. I was surprised that it would take 1 hr. 15 mins. to do the oil change, but seeing everything gets check. I had a problem with the fuel door not releasing, that was taken care of. I even had a complimentary car wash. Thanks!!

rmsiano1

Apr 11, 2014

Everything about Northampton Volkswagen is GREAT......Service was excellent.....Omar Ali was very attentive to what we wanted in a car and finally helped us with picking out the right one...a CC.. and we love it.....Dan was excellent and Carolyn was very knowledgeable explaining the amenities of our CC.....This was a great place to buy a car..................

Klekov

Apr 6, 2014

Excellent sale! The staff was very friendly from the sales man all the way up to the manager. Definitely would recommend this dealership. Thank you!

marleyman

Apr 3, 2014

I've dealt with a lot of car dealerships in my life, and have gotten the "run around" and the "sales pitch" in all of them, except one - Northampton Volkswagen. I knew what car I wanted and I knew what I wanted to pay for it. Mark Florence, my salesman working with Joe Mark the Sales Manager made it happen. I couldn't be more happy with my car and my experience at Northampton Volkswagen. And to think they're only a mile down the road from my house in Northampton! Their brand new dealership on King Street is gorgeous and beyond comfortable - totally classy. I would HIGHLY recommend them to anyone and everyone. Now it's time to drop the top on my new 2014 VW R-Line Bug and enjoy the ride! Thanks Northampton VW!

Kwalker622

Mar 29, 2014

Wonderful experience at Northampton VW!! From the time I booked my appointment ,drove into the service bay and throughout my visit until completion. I was treated with professionalism and courteous staff, every step of the way!! Northampton VW is top notch!

Richard Happy in Hamp

Mar 28, 2014

I was very satisfied in all of the the phases of buying my new Volkswagen. The salesman Philip was excellent, I enjoyed working with him on the issues leading up to my purchase. The two young females were a delight..I can truthfully say my experience with all aspects of your dealership were excellent Not to mention the coffee was also enjoyed. I probably would make it a point to tell all of my friends what a great dealership you have, I was made to feel at Home by Phil I think of him as a friend.

lsalblnc

Mar 26, 2014

This was a great car buying experience. Mark knew theJetta inside and out! Very comfortable enviroment, without feeling pushed at all! Very helpful and anwsered all my questions fully.

PRLJAM

Mar 26, 2014

I had the most positive experience I've ever had purchasing, or in this case, leasing a car. Mark, Florence I believe is his last name, did a great job from the moment we bumped into him on the lot while looking. He spent an hour and a half/two hours with us after already having a busy day and was very informed. The finance department worked with me to get where I was comfortable. The staff we had no direct interaction with in regards to buying a car were very friendly, warm and welcoming as well. Great job all around.

Chewbacka

Mar 15, 2014

everything was great car sale service from salesman liked it so much I brought my sister back and she bought a jetta new 2 days later

wasko13

Mar 10, 2014

Never again will I purchase a vehicle from any dealership owned by Ms. Cosenzi. First, I was told on the phone that they were still having their "cash for clunkers" promotion. Yet, when I was finalizing the sale that SAME DAY, I was told that was no longer a promotion. I was then made to feel very worried that I was not buying the extended warranty (I got an actual, "you are going to regret not getting it."). Then the financing manager messed up our financing (to the dealership's advantage). After having to have many phone conversations with him, I was told me it would be fixed (yet 4 months later it still hasn't been fixed). On top of that, when I dropped my car off for service, it came back with someone else's trash in it!

LeaAnn Stanley

Mar 5, 2014

great bunch of guys at the dealership very helpful. car runs great my son is very happy with it.

Tomscott12

Feb 27, 2014

Very out going pleasant made you feel at home. Went out if their way to give me the best deal. Fast friendly and efficient. Will highly recommend .

tazz96baby

Feb 26, 2014

Great team of employees! No smooth talking. Honest and upfront about everything! Kind, courteous staff! Clean dealership! Very friendly, even for a kid who had to wait through everything.

VWcar

Feb 25, 2014

Always fantastic customer service. Always helpful and courteous. Highly recommend buying from this dealership or getting your VW serviced here.

Verne Zabek

Feb 12, 2014

I was very satisfied with the friendliness of the staff and the quality of the service that I received when I brought my 2013 VW Jetta in for the 10,000 mile service.I was in and out of the dealership within an hour and was made to feel very comfortable while I waited in the waiting room. The staff answered all of my questions and informed me of all the procedures that were performed on my vehicle.

Harry B

Feb 7, 2014

Great buying experience from my salesperson Mark Flynn, the floor manager Joseph Mark, to the gentleman who handled my financing, and right through to Fallon and Ashley who handed my Tiguan over to me. Looking forward to a great relationship with Northampton VW Service Team. A 10+ experience all round - thanks!! Harry B

JeffBriggs

Feb 2, 2014

This is my second new car bought from Northampton Volkswagen. Mark Flynn was my salesman both times. Mark is very professional. He is very thorough and addresses your needs and wants. He has shown me that he makes very good suggestions to solve any issues. Mark makes it easy and enjoyable to buy a car.Additionally, I have used the Service Department. It is easy to set appointments either online or by phone. Service is performed thoroughly and efficiently. Repairs and service are done correctly with just one appointment. I never have had to return for a second visit.I recommend Northampton Volkswagen without reservation. From Sales to Service to Customer Service to the Management this is a very professional organization. It's a great place to buy.

CCarr

Jan 29, 2014

I recently went in for my 10,000 mile service and was very happy with the quick and courteous service. All the service advisors were eager to help and made this a great experience. Thanks again!!

VW Golf driver

Jan 22, 2014

The customer service was very good. Very pleasant staff including pick up drivers. Connie explained every thing well. My car was ready promptly on the day promised. Great! I checked NA for quality of repairs because that always remains to be seen...in my opinion.This was my first experience with Northampton Volksvagen.

Tony C

Jan 17, 2014

Great buying experience! No pressure, great people! Highly recommend!!

SherryWebb

Jan 16, 2014

This is my third interaction in buying/leasing a vehicle. I also have spent time at Northampton VW for service. People there are friendly and courteous. I expect them to be knowledgeable. I have had success with other vehicle makes but the people at Noho VW will bring me back again and again. If the service people tell me that it will take an hour, it takes 45 minutes. If sales people tell me they can not make a deal, they work hard to find away to make me happy. There is always a plan B and it always takes the customer in to account. Not every visit runs as smoothly as most of us would like. That experience is always followed up with apologies and explanations. Northampton VW is a good place, good people, good service, and a very good customer experience. SW

Pboisseau

Jan 10, 2014

I had a awsome time and would deff come back for another vehicle. I felt very at home and like the sales people actually cared. Jason LeClair and the others did a very good job

bwaryasz9450

Jan 7, 2014

I originally went to Volkswagen to find out where the previous dealership had moved to. I was going to their new location to look at purchasing a vehicle. I was working on pulling into the dealership when my car decided it wasn't going to work any longer. Now I know that the weather was bad therefore the staff were busy addressing the needs of their employer during the course of daily business, but of the twenty or so men and women working only Jason had stopped to initiate any help at all not even concerned with making a sale at that point, he was more towards working on getting the car functional. When we determined that the car was not going to work further Jason's focus was not on "oh I have to move these cars too bad deal with it. It was on what can I do to help this individual get into a vehicle that A) runs and B) will be dependable. We worked diligently together to make it happen. I am holding the keys to a 2014 Jetta currently. As far as the description of the vehicle I am driving a Jetta S and Falon who works in partnership with the rest of the sales staff, sat with me to discuss the features of my car, helped me create a user account so I can see all of the information they have available for servicing, the next appointment planned. The staff have called to make sure that I am still happy with the car, I couldn't be happier and handled all of the communication needed to assess my trade in's, pay off a previous loan etc.

oldgi87

Jan 6, 2014

i have visited with this dealership for over a period of seven months and looking to get out of a lease and mark flynn was the agent that i dealt with and when volkswagen extended their sign and drive program to the 6th of ja. 2014,mark contacted me and we were able to both agree on a buyout on my lease!! mark flynn was courteous and always ready to assist witout being pushy ......a true professioal in all sense of the word.....[ am completely satisfied

bonnietom

Dec 17, 2013

I was pleased with everything about my experience at northampton volkswagen. The show room is very comfortable. I enjoyed the friendlyness of the employees towards me and each other. Mark treated me like a queen. I will take that any day. I will go back when I need another car.Thanks . Bonnie Rogers

arvidnelson

Dec 13, 2013

Everyone at Northampton Volkswagen has always been friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and come in later in the day to pay. It's typically friendly of them. I would definitely use Northampton Volkswagen. again, and would recommend them to anyone else.

kmlechick

Dec 6, 2013

On Black Friday, I had been to 4 dealerships. When I walked into Northampton Volkswagen I wasn't sure I was going to buy a Volkswagen. Dan Guarnieri was the first person to greet my partner and I. He wasn't overly aggressive in his approach to buying a car. I was under the impression he was very enthusiastic about the product he was selling. He talked in detail about the Volkswagen SEL. I thought the car sounded great but wouldn't be in my budget. He had this playful look in his eye and asked us if we wanted to try it out and go for a ride. Well, that was it. What a ride! The car handled well. All the extras were exquisite and I felt like I could just drive away with it right then and there. We went back to the showroom. He spent a few hours with us, going back and forth trying to work out the best deal for us. The Sel was not in my budget. Dan presented the Volkswagen SE with Connectivity. I couldn't begin to think I could afford this car either. He kept trying to work with me to make me feel I was in a comfortable position to enjoy a car that would really suit my needs and my dreams.Dan made the deal happen. I never felt compromised financially. When I picked my car up, I couldn't believe it was mine. Falon Dellario also gave me a warm welcome as she showed me how to use all the features in my car. Everyone in the dealership left me with a positive buying experience. I am looking forward to referring new customers to Dan. Already, I have had a few co-workers inquire as to where I bought my car. I have a few of Dan's business cards and will gladly hand them out to potentially new customers for him.

TB

Dec 4, 2013

I had my 2010 TDI Sportwagon in for an oil change and to have my brakes and light checked. I have 80K miles in this vehicle and have never had any brake work. According to this staff I still do not need brakes ! Woo Hoo ! This car is a great car and the service staff is great. Connie, the Service Representative provided excellent service and communication !

tlg10

Dec 1, 2013

great experience with dan at northampton volkswagon buying my 2012 volkswagon passat. i will be back again. i bought my first vw here and upgraded to the passat.

Tgvw251113

Nov 26, 2013

From the moment we entered the dealership, we were impressed with the professional,knowledgable and friendly staff. Mark really listened to us and showed us the kind of vehicle that fit our needs. Initially we were going to check out other brands before we made a decision,but we really liked the way we were treated as well as liking the car -- professional, friendly but not pushy -- so we decided to go with VW. The whole process was well organized and very clear. All the paperwork reflected the deal we had made. Quick and easy. When we picked up the car, Fallon gave us a thorough tour of the functionality of the vehicle and sent us on our way. Mark was there through the whole process, making sure our needs were met. Great experience all around!

Patricia O. hat/shirt fan

Nov 22, 2013

I had the most comfortable experience in a lease/ purchasing of a new J e t t a S. Mark Flynn was my salesman and he was exceptionally the most pleasant salesman I have had. I was only stopping in to do a test drive to get a $25 gift card and walked out with my new 2014 J e t t a S. I have always loved Volkswagen, since I have had 3 bugs before. So it was easy to fall in love with the car, then Mark made it easy to leave with it. I will return when my lease is up to either purchase it or trade it for a newer one, we will see. Thanks to everyone I had talked to, for being so friendly,truly a great experience. Thank you Northampton Volkswagon and Mark F.

fire33dking

Nov 15, 2013

They were friendly from the time I walked in to the time I left. Mark followed up a couple of days later to see how my new ride was. It rides great.... Had a nice tour of the dealership and hi 5 everyone when I left with my new car.

Andyc4771

Oct 18, 2013

The free 10000 mile service oil change rotate tires top off fluids The waiting room had fresh coffee and snacks they were very nice everyone says hi must have good management thank you

darlaaron

Oct 1, 2013

Everyone I interacted with at Northampton VW was friendly, professional and attentive. There were no sales games played, and I felt listened to and responded to. I felt I got a very fair deal on my trade-in and a fair price on my purchase. I love my car!

rborson

Oct 1, 2013

Bill, the floor manager, was very responsive and clearly aimed to please. When I took delivery of my vehicle, the plates and registration had not been ready and he made it right 2 days later and personally brought them right to me in the parking lot before I even walked into the dealership.

Les19

Sep 23, 2013

Ask for Jason LeClair. He is an an excellent salesperson. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience.

benson123456789

Sep 15, 2013

I am DISGUSTED by this dealership. I received that bogus summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following day since the estimate for my trade was an outrageous $12,900. Overjoyed, I show up at 9am ecstatic by the thought of buying a new car. Well, after I test drive your Ford Esacpe and fall in love with it I'm told my trade in is worth a mere $6,500. Seriously? I put in the make, model, year, and mileage of my car and was quoted nearly twice as much the previous day. "Well that's only based on if you drive 10,000 miles a year" I was then told. So I entered my mileage why then? Then a salesman keeps trying to talk me into a car I now can't afford. I mention I do not want more than a 60 month loan. First offer came to be around $390 a month. I said, "cut that in half and I'll consider it". The second offer was for $280 a month. I still refused. Third was for $260 not including financing. So I agree to let them find me a loan. They do, and it ends up being $267 for a 72 month loan, which they did not tell me! The entire time I thought the $260 offer was a 60 month loan. That was the last straw. I walked away, feeling taken advantage of. I have no intentions of returning in the future. If I could give this dealership -5 stars I would. This was over a month ago and they still continue to call and email me even though I have made it very clear I will never consider giving them business. If you ever feel like being taken advantage of be sure to visit this dealership, they'll be happy to screw you over.

Lee

Sep 8, 2013

Thank you, Volkswagen Northampton! I love my Jetta. Ron was patient as he explained all options to us during the buying process. riel did a wonderful job explaining the car and how it works. the service department is efficient. Everyone is so friendly and polite. Thank You!!!

Tara5166

Sep 6, 2013

Ebony was extremely courteous and attentive during my visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet.

16mary25

Aug 11, 2013

Another VW dealership was unable to find an answer to my minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We returned, had it repaired and the problem is gone. We dealt with Connie, Kim and Rich. They were all very helpful, friendly and considerate. From now on, we will deal with Northampton Volkswagen.

Cjada118

Aug 3, 2013

Very energetic group of people! They are willing to work with you on anything. I felt like I was given the best deal for my budget!

JettaTroy

Aug 2, 2013

I adore this dealership compared to the other ones I've death with over the years. The customer service is spectacular, especially in the service/parts department. They are currently waiting for their new facilities to be built and are in an older, outdated building. It took about 4 hours to service my vehicle but that's only because their temporary building cannot accommodate all of the happy customers at once! Might not always own a VW but I will always give Northampton VW my business when I can.

username600

Jul 23, 2013

I was very excited to purchase a car. Things were going well. The price was great and then it went up. Because there were repairs that needed to be taken care of. There was a nearly $4,000 jump in the price. There seemed to be a lot of issues, I kept being handed off from one person to another. It was just overall a disappointing experience.

JLanno12

Jul 18, 2013

I had been driving an awful car for WAY too long and I knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to do business with them. I walked into their showroom, and waited a good 5 minutes for someone to finally come & help me. Although the salesman I was working with seemed to be fairly knowledgable, I couldn't help but feel like he was blowing smoke. He had his "numbers man" quote me on a lease on a 2013 Jetta SE and he threw so many figures at me, my head was still spinning the next day. A friend of mine recommended Jason LeClair at Northampton VW, as she had purchased a VW from him recently. I called him to make an appointment, and I am so happy that I did. Jason's knowledge of the VW line of vehicles was great. He was able to answer all of my questions and he worked with me to get the best price. The staff at Northampton VW was fantastic - upon pulling in, someone was there to open the door for and greet me and from that moment I knew I was in the right place. After a couple of hours I had signed the lease paperwork for a brand new Jetta SE. They had the vehicle ready for me the next day. When I came to pick up my car, Ariel walked me through everything and even scrubbed a scuff off of my front seat herself. The sales staff there definitely went above and beyond to get me the car I wanted at the right price. I look forward to continuing to do business with these guys and have already recommended them to friends!!

very disappointed prospective buyer

Jul 18, 2013

I was set to purchase the vehicle. Re-iterated several times to the internet sales rep that I had bank financing. Got to the point of sale and they said it would be another $1000 to NOT use their finance company. Buried in the fine print of the quote I got said that. No where on the posting does it say it and at no time during the process did it come up until I agreed to buy the vehicle. Complete horse manure. May be a perfectly good dealership but I was treated very poorly.

gcoggins

Jun 26, 2013

I have nothing bad to say. My experience purchasing the 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excellent!!! I'm very satisfied with the sale.

Alicia Eastman

Jun 25, 2013

Jason and Ariel were very helpful in buying my new Jetta! The process took a while but they were great at keeping my parents and I updated and asking if we needed anything. I'm definitely 100% satisfied with Northampton Volkswagen!

Ann

Jun 18, 2013

I want to thank Phillip for the excellent service I recieved! He was the BEST! Knowledgable and NOT pushy!

Vanin

Jun 4, 2013

Thank you the sals staff was friendly and patient with all my questions and worked hard to find the car I wanted I will recommend

millswis

May 30, 2013

After my windshield wiper stopped working during a major downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the waiting room. When called down to discuss the problem, I was informed the wiper motor needed replaceed and before I could ask, I was also informed that a loaner car would be provided, because, the part needed to be ordered. This was a relief and turned a stressful moment into a great day. I was able to keep maintain my schedule for the next two days. By Friday afternoon, I had my car back. Not only did Northampton Volkswagen find the problem (burned wiper motor) but they relieved any additional stress by providing the loaner car. They anticpated my need without my asking. This make them a great dealership and one that I would recommend.Sharon W.

swideraj

May 24, 2013

Overall very good experience - 1st time I used this dealership. They even detected a problem created during my last visit to another VW dealership. The appointment was on time, they finished within the time indicated, and reviewed the service performed in detail.

Rose

May 14, 2013

It was a great experience. Buying a car is stressful enough, the process is even is worse. However this time, it was very good. Ask for:Jason, provided the highest level of service and professionalism. As a consumer, it was very rewarding to see a car dealership value price and service at the same time. The car was beautiful, the service was stellar. Can't complain. Definitely worth the trip out if interested in one of their autos. Keep in mind, call ahead to speak with Jason; iron out all the details, grab an ice coffee to go and make a fun road trip to an awesome experience.

csparks9

Apr 12, 2013

Looking into possible replacement for my Corolla, so I'm considering a Golf. Had a pleasant chat about the specifics (Volts being one of the only brands to retain value like Toyota) and was pleased with the calm and articulate manner of customer service.

Andyc4771

Apr 10, 2013

the owner really gave me a great deal, i went to a few other dealers and they could not even get close to the price northampton VW gave me. thank you

jjrodgers

Apr 3, 2013

I wanted to surprise my wife by buying her a new vehicle. In my research I discovered Jason LeClair, of Northampton VW. His knowledge of the products and his ability to accommodate my special requirements were superb. He was able to secure the best price for my purchase, especially since other dealers were also competing. A surprise birthday present...this venture was not easily pulled off. However last weekend Jason LeClair delivered a 2013 VW Beetle convertible for my wife's 60th birthday party, bow and all! My wife was thrilled, to say the least. Jason's attention to detail, professional manner and promptness of response were factors in my decioiosn to buy from this dealership. Jon Rodgers. 413-320-3103.

Trex7

Feb 8, 2013

Just went for a 10,000 mile maintenance which is included in vw warranty. It took a bit but the waiting room was fairly comfortable and they vacuumed out the car because I asked.

Josie

Feb 7, 2013

Everyone who helped me was extremely polite and helpful.

Professor

Feb 7, 2013

Pleasant and quick. Good snacks. Overall very good.

sammy

Jan 31, 2013

was able to obtain a quick appt, and the service problem was quickly resolved. everyone was courteous and helpful.

GailK

Jan 31, 2013

I had been wanting to get rid of my Nissan Altima, but I owed far more than it was worth. My last experience with car dealers just left sort of a bad taste in my mouth--the vague feeling of having been taken advantage of. I explained all this in an email to Dorian Spence at Northampton Volkswagen. He assured me it was worth my time to come in. Yeah, all you car dealers say that. I was also emailing another dealership about a possible used Volkswagen Golf, which I've always wanted. Anyway, I came in to Northampton Volkswagen, and Jason (my salesman--I think his last name is LeClerc) was very nice. They gave me more than the Nissan was worth and a great deal on a used Golf TDI(which I LOVE!). The other dealer had been saying, "Be sure to tell me what kind of deal they put together--I can probably do better." So, right before I went in to tell Northampton Volkswagen I wanted the car, I emailed the other dealer and told him what I was paying and what they were giving me for the Nissan. He asked, "Is it a Golf TDI?" Yes. I was at NHV when the other dealer emailed me back, "In all honesty, that's a great deal and if I were you I would take advantage of it." Wow! I will never go anywhere else to buy a car!

Terri

Jan 27, 2013

Quick efficient service! Brian and Chandra were so friendly and the Green Mountain coffee was so good, I may just drop in for no reason at all!

joann

Jan 25, 2013

my contact person Chandra Maronn was completely accurate with time and expense estimates and kept me informed each step of the way. She was excellent and was responsible for my positive rating to the service department.

VW Gurl

Jan 23, 2013

Very pleasant experience from making the appointment to service completion!! Service advisors are very pleasant and knowledgable.

VW fan

Jan 20, 2013

Brought the car in for 10,000 mile service. We were given an estimated time and cost for the service. The service and cost were pretty accurate. A good experience

Poporo

Jan 17, 2013

After the change of the VW dealer in NH, I am again a loyal VW customer. The dealer is currently working from a temporary location while their new facilities are being built close by. If the new facilities are as good as their current service my next car will again be a VW.

FordTDI

Jan 16, 2013

Work completed on time. All my questions were answered. Completely satisfied.

DrJeffS

Jan 8, 2013

I had a very good sales experience with Northampton Volkswagen in general and specifically with my salesperson Mark Flynn, who made the process very comfortable and easy. He was very knowledgable regarding the Volkswagen line and took his time to explain the features of the Toureg I was interested in and ultimately purchased. Excellent service was continued following the sale with a thorough introduction of the details of the car and on a return vist for installation of a roof rack and inspection sticker which were done on time as promised with courtesy shuttle. I would highly recommend both the dealership and Mark in particular for your vehicle purchasing needs.

realtobe

Jan 7, 2013

Great customer service! Jason is the best car salesman I have ever met. Excellent car buying experience - I would definitely recommend friends and family to Northampton Volkswagen.

SaraDuhl

Jan 6, 2013

Jason Leclair was a wonderful salesperson to work with. Very friendly, great customer service, and always helpful! Would recommend to anyone else looking for a positive interaction.

Knputnam

Jan 5, 2013

Jason was an awesome salesman ! I was in and out very quick and the service from everyone was very friendly and helpful. Thank you for Jetta I love it!

mebad

Jan 5, 2013

This was my first experience with Northampton V.W. Jason was very easy going, not pushy at all. Everyone there seemed very friendly. It was a nice no pressure experience. Thanks. Jay

jpezanelli

Jan 5, 2013

When the time came for me to get a new car, my wife suggested a VW, she's had a Beetle since 2007 and loves it.Northampton VW is very close to where we live, and after test driving a new Jetta, I was hooked. Great ride, better, more comfortable than either Toyota or Honda, in my opinion, great price, friendly efficient service (that would be Mark).Driving this car really puts a smile on my face, I'd recommend the Jetta and the dealership to anyone.Jack Pezanelli

cblackwell

Jan 5, 2013

Jason was very helpful and walked me through the whole process of buying my first new car. He spent a lot of time showing me all the features, and I appreciated not feeling rushed. I am very pleased with my new purchase, and I will recommend him to my friends.

dmega

Jan 5, 2013

Jason was very professional and efficient. He returned my calls and imformation needed when inquiring about a purchase. My friend also purchased a new car from him and was very satisfied.

AJDF

Jan 5, 2013

Mark worked well past closing when I stopped in late to look for used VWs, never pushing me to make a hurried decision. I loved the GTI, but could not make a decision that night. I came back the next day and "Gloria" was still there! Mark helped with the insurance and registration. Before I drove Gloria out the door, he went over everything head to foot and even had the service manager in to make sure that something that looked out of order and was very minor was not a problem. After about a week of driving, the engine check light came on and I called service. I needed to drive back to Michigan on Monday, but the first service appointment was not until Tuesday. I called Mark and he said to come in right now! As a special note to swordfish lovers, he knows just where to look for fresh swordfish in Noho at five o'clock on Christmas eve. Thank you Mark.

rdavenport031564

Jan 5, 2013

Mark was very helpful and worked diligently to get us into the right vehicle. He also gave a very fair price for the car we purchased. He truely cared that we got the right car for us. Definatly one of the best salesmen ive ever came to.

Retired Rich

Jan 3, 2013

My wife and I recently purchased a 2012 Jetta from Northampton Volkswagen. We also looked at Fords and Subarus from other dealerships. We were immediately drawn to Northampton Volkswagen as a result of the customer friendlyness and attention to our needs. Our sales representative Jason Leclerc was outstanding. He listened to what was important to us and clearly went beyond what was expected. Everyone of the staff people from sales through financing gave us personal attention. The experience was enjoyable and pressure free.

2013 Golf TDI

Dec 20, 2012

The short version: I had the opportunity to get the car for a little less at another dealership but bought it here because the service and experience was great.When your car comes with three years of service included, how you are treated when you buy the car is hugely important. Think about it this way, when a dealership is trying to make a sale, that is the nicest they will ever be to you. Now imagine the aggressive, snarky, pushy salesman at some other dealership is the nicest treatment you will likely ever receive there. That's why I stayed at Northampton VW.I should begin by saying that we had more or less settled on the car we wanted before arriving at the dealership. A few days ago we bought a 2013 VW Golf TDI from Rob Doyle at Northampton VW. After the test drive, we took nearly a week to come back to the dealership. Rob and others (Andy, Sue) were patient with us while we debated color and sorted out a couple insurance snafus. The sales process was smooth with price negotiations on the new car and the trade in taking about 15 minutes total. F&I was fine and devoid of unnecessary pressure and pushiness. Sue in F&I even got me better financing from my own bank than I got.Rob drove back and forth from the dealership to my office to drop off papers and my car. When I dropped it off for its initial state inspection and detailing, Rob brought to the office for me when it was done. Other than the detailing, I haven't had any service done there yet so I can't speak to quality of the shop and its repairs.Overall, I have no regrets or second guesses about buying my new car from Rob and Northampton VW. Remember you are buying a car not being sold a car. My advice to you is be an informed shopper and do your homework regarding the car, price, financing, and insurance and you will find people who will work with you to get a fair deal done at Northampton VW.

mommy driver

Dec 18, 2012

We were satisfied with our vehicle purchase at Northampton VW. We never felt pressured at any time during the process. Our children were very welcomed at the dealership. We were most pleased when they offered to come pick up our new car during the week for the inspection sticker so that we wouldn't have to come back in on the following weekend. They had someone come get the car and once inspected it was brought back within a matter of hours - super convenient for us.

HarleyHal

Dec 13, 2012

Lee Thomas, the service advisor, communicated all the info that I needed, including keeping me updated on the repairs status. I appreciated that info. It is the kind of service that will make me a return customer.

pepsicolajolt

Dec 13, 2012

Hands down the nicest and most helpful sales person I've ever met. Not pushy, listened to what I wanted and tried to match me with a car I really liked within my price range

Jojo112

Dec 12, 2012

They were all courteous, and I especially appreciated the shuttle service.

Julie

Dec 7, 2012

My car was serviced while I waited with my infant, and the staff was considerate and the service was speedy. Thanks!

VW Owner

Dec 6, 2012

I had a few minor warranty repairs done at this dealership recently. Everything was fixed well. Dropped the car in the morning, and it was done by 4pm. The staff was very helpful and friendly. They know what they're doing. The location is very convenient. I will definitely service my car in the future there.

cgdonald

Dec 6, 2012

Michelle Krull made the experience pleasant. It was a pleasure coming to your dealership for service.

Bauer1319

Dec 4, 2012

This is the second time that I have bought a car from the Country family and both times I could have not asked for more. They honestly try to give you the best deal and they make sure you get the car you want for a great price. I had negative equity on both trade-ins and both times they gave me a few extra thousand on my trade while taking a few thousand off the sticker price. Country has an amazing overall team working for them. My sales consultant, Jason LeClair, was extemely helpful. Shane Riddles was able to get me into better interest rate that I did not originally qualify for.They both did all that they could to get me a great deal. I was able to get into a brand new CC at a very low price. If you are looking to buy a car, I would highly recommend any of the country dealers. You will not be disappointed!

Sportwagen guy

Dec 2, 2012

I visited Northampton Volkswagen to check out the Jetta Sportwagen. Mark Flynn was helpful and showed me several of the reasonably priced vehicles in stock. I ended up buying one after I thought it over and called him back a few days later. He was thorough in getting the car ready for me. He answered all my questions and made sure the car was in top condition for me. He was attentive to my needs before and after the sale, having followed up to make sure everything was working out with the car. I recommend Mark to anyone looking for a new or used car.

Marshmellow

Dec 1, 2012

As usual, service was fast, friendly and efficient. When I called, they were able to "squeeze" me in the same day and even though I got there early, did not have to wait that long. Their waiting room is a pleasure to sit in - great snacks and I can change the TV channel to anything I want to watch! Keep up the good work, everybody. Oh, and did I mention I love my Passat?

1 Foxy Lady

Dec 1, 2012

I've been purchasing vehicles fom Mark Flynn for the past 7 years, he's the best inthe business and I won't purchase a vehicle from any other salesman. I recommed Markto my family, friends and bussiness partners when purchasing a vehicle. Northampton Volkswagen is very lucky to have such an assest as Mark Flynn on their team.Sue

zhenghailiang2003

Dec 1, 2012

Jason is a very honest and down to earth type of guy. He is very friendly and patient.He always listens to what I said first, then share his opinions. He made my buying experience really relaxed and battle free.I strongly recommend everyone to choose Jason as their sales reps.He is definitely the right employee that every dealership wants to hire.Nice job, Jason. Rob Z

Jim..

Nov 29, 2012

Top Notch Dealership,..............................................................

oldvermonter

Nov 28, 2012

Mark was great. My wife and I stopped on a whim as we had been to other VW dealerships and we were interested, but had not received the attention we thought we should in buying a new car. Mark was wonderful.....explained everything and gave us the satisfaction we were seeking. He has followed up since buying the car too. We could not be more satisfied with the service he provided us.

Barrett

Nov 27, 2012

Very friendly and honest service! Service Rep was great about giving me frequent updates on the vehicle's status.

tren01060

Nov 27, 2012

Mark was great. He was very clear with his answers to all of my questions. Located the car I was looking for and had it delivered to Northampton Volkswagen within 24 hours. So less than 36 hours later I had a new Passat and clear understanding of all of the features and was ready to go. Thanks Mark!

ROnincb2112

Nov 27, 2012

Mark helped me find the perfect car for me, helped me find financing AND insurance. All at much, much lower rates than I found anywhere else. Mark stood by me even when we thought we might lose the sale. He found me a grade-A insurance agent who swung by the dealership to shore up the service. And he was a courteous, knowledgeable salesman the whole time through.I shopped the entire Northampton area for my first used car. And Mark Flynn was the only guy who made me feel like my sale mattered, like I was dealing with a true professional and like I could feel safe buying from him, knowing I wasn't just another sales figure.No pressure. Great service. That's Mark Flynn.I would recommend Mark to my best friends and my family members without hesitating once.- Alexander Mark Ceskavich

Johnsvoboda

Nov 27, 2012

Great parts manager, the best in the area. I call everyday with no mistakes. The best of the best. That dealer is lucky to have this girl.

Debbiestockwell

Nov 26, 2012

Very helpful young man upbeat and pleasant Phil had very thorough knowledge of the cars on the lot he also talked alot about his family which made me very comfortable knowing he to understood the importance of having a safe and reliable vehicle.

Tom Jenkins

Nov 26, 2012

Krista was great to deal with, and the entire staff helped to make this purchase a painless process. I would recommend Northampton Volkswagon to my friends.

rcypers

Nov 26, 2012

Great job guys, fun experience to assist my son Jon with his first car! Thanks a bunch. Let us know when we need to have the car inspected - has 800 miles on it now. Best RC

madison01

Nov 25, 2012

Jason was friendly, patient and professional throughout the entire process. He quickly located the car I wanted and the price was very competitive with other dealers in the region.

jaydaviddog2

Nov 24, 2012

Mark Flynn was absolutely terrific to deal with. I had visited other dealerships, but only Mark and Northampton Volkswagen were able to get me the car that I was looking for. It is really a pleasure dealing with a dealership like this.Mark is a true professional and I have no reservations recommending Mark and Northampton Volkswagen.

splum

Nov 23, 2012

This was my first visit to the new Northampton VW. Can't say enough nice things about the staff, who were all courteous and knowledgeable. Special thanks to Chandra. Can't wait to see the new facility.

Kimbo40849

Nov 20, 2012

Brian was great at helping me to break down needed repairs into affordable pieces and helping me to prioritize what needs to be done when. They had my car ready on time. I was very pleased.

vwgirl3

Nov 19, 2012

I went to Northampton Volkswagen expecting to have to deal with a pushy sales person, but I found that that was not the case at all. Mark was very friendly, personable and very knowledgeable as well. The entire staff was great. My husband and I felt extremely comfortable. We were very pleased with the price of our trade and the vehicle that we were purchasing. My husband and I agree that Mark was by far the best sales person that either of us have ever dealt with. Thanks again for a wonderful experience!!

jrob211

Nov 18, 2012

Found the dealer online through an internet special, and received a great deal on a new VW GLI. Mark was great to work with and overall the experience was worth the 90 minute drive to get the deal.

Owner of a Lonely Heart

Nov 14, 2012

Great experience in buying a car, friendly people and good service

jemueller1

Nov 11, 2012

We do not ordinarily enjoy shopping for a new car, but we had an extremely positive experience working with Mark Flynn at Northampton Volkswagen. He is a very knowledgeable salesman who spent a lot of time with us in order to find the car that fit our needs and was able to answer all of the questions that we had until we felt that we had made exactly the right choice. This dealership is further away than a couple of other Volkswagen dealerships that we visited, but it was by far the best experience for us and we would recommend it to anyone looking for a new car. Everything was very well organized and presented in a very clear and understandable way and we were able to complete our purchase much more quickly than we expected.

krlar

Nov 6, 2012

Mark is good to work with. He is very informative and did not make us feel rushed or that he had better things to do. We looked at a number of cars at different dealerships and out of the five; Mark was the only representative who called us back. His follow up was excellent. I can honestly say that if it weren't for Mark we would not have purchased the car. I would recommend Mark to anyone I know.Thank Mark,Ken and Judy Larson

audaud9

Nov 6, 2012

If you are looking for a new vw this is the place to go. It is no haggling honest dealership. The prices are the best around and the service is good. I feel they will grow into a larger dealer in the state.

natestrom

Nov 4, 2012

We have dealt with many local dealerships in the past and our experience with Mark Flynn and Northampton VW far exceeded any of them. His shared knowledge regarding the vehicle that we were interested in purchasing preceded any questions that we had to ask. His personality made us feel comfortable. Because of our experience, we will back when the time permits us to get our second vehicle.Thanks again Mark Flynn!!!Thanks Nate and Pam Strom

Dianezak

Nov 3, 2012

My reason for needing a new car was caused by an accident that totalled my car. Mark Flynn was so helpful expiditing the sale quickly so that I was not left carless for very long.

Kaukstikalnis

Nov 3, 2012

Great service, when I went there I felt that he actually cared about me and what I wanted and he wanted what I wanted. It was very good.

tuk

Nov 3, 2012

Sean was pleasant, friendly, honest, and knowledgeable. He gave me space(very important to me), so I felt very comfortable when I talked to him.

Southernliberal

Nov 3, 2012

Whelp, I went in looking to by a car a rarin' for a fight to get my money's worth. I went in with a scowl, but dag burn it, I ran right into Rob and the first thing he did was give me a towel to wipe the scowl offen my face. The son-of-a-gun was so friendly, I couldn't help but to smile. After that he was a straight shooter about all the cars. He showed me whatever I asked about, told me which cars I could squeeze a saddle in the back of, even let me know, straight from the hip, what I should be concerned about for each of the used cars I looked at, mechanically speaking. I'ma gonna go back there as soon as I get the scratch together, and you can bet who I'm gonna ask to see.Also, get him to tell you a joke. I ain't cried so hard since Ole Bessie stepped on all five fingers of my left hand. Sheesh!

momofthreei

Nov 3, 2012

Rob Doyle was very friendly,helpful,and knowledgeable about Volkswagen cars. I could take my time and didn't feel rushed. I will definately be back.

meghan969

Nov 3, 2012

I actually did not buy a Volkswagen, it was a used Jeep that caught my eye so I stopped by and Jason was quick to help...he got me a very good price and I am happy with my purchase!

shayelee

Nov 3, 2012

I've been to several dealerships, and never felt comfortable will the salesmen. This time was different, I didn't feel like I was being treated differently because I am a woman. I will recommend Rob to all of my friends. I had such a wonderful experience, I will come back when I need another car!

fernanj

Nov 3, 2012

Krista was a great sales person and great to work with. She was attentive to our needs and quite eager to satisfy our requirements. great person to work with and we will seek her services in the near future.

davew653

Nov 3, 2012

i had a very pleasant experience at northampton volkswagen when i was shoping for my new car and Jason was very personable extremly helpful and very friendly.

Kdawg2005

Nov 3, 2012

Krista was a great sales person to work with. She made it lots of fun to work with. She went through the carin detail.

Jacqueline Bouchard

Nov 3, 2012

I would recommend Jason to anyone looking for a new car. He made my experience one of the best I have ever had!!! Go Jason!!!!!!!!

alanna168

Nov 3, 2012

I worked with Jason when buying my new Jetta, and the whole buying process went very smoothly, the trade-in, etc. I am enjoying my new car very much, I recommend Northampton VW and Jason in Sales especially

Shaun0418

Nov 3, 2012

Overall a very good car buying experience. My salesman (Jason) was very friendly and informative and he made the whole process very comfortable. I would recommend this dealer and salesman to anyone looking for a vw.

cookiemuffin2

Nov 3, 2012

Loved the rental I was in while my car was being worked on. I would defiantly send my friends and family to get their cars worked on!

jaustin1

Nov 3, 2012

Outstanding customer care & attention to all the "small" details important to me. Sean never made me feel rushed & helped to take some of the anxiety away of purchasing a new vehicle.

Lunagirl

Nov 3, 2012

Rob was very kind and patient while working with me. I did not feel rushed or pressured into buying a vehicle. He was very understanding that I wanted to think over my decision to buy. Thanks!

Rae2004

Nov 3, 2012

We met with Rob while we are checking out new cars. He was extremely knowledgeable and friendly throughout the entire experience. He was able to show us and tell us things that other dealerships had neglected too, Little tips and tricks that only a fellow Volkswagen owner would know. He put us at ease during the entire process and never once made us feel pressured. I would definitely recommend Rob to all of our friends and family.

adias168

Nov 3, 2012

I bought my new Tiguan at Northampton Volkswagen and Jason was very helpful and personable. He made the whole buying experience very pleasant, which has not always been the case in the past. Highly recommend him if you are shopping for a new VW!

marybrn

Nov 3, 2012

I had a great experience. My salesman, Phil, was really top notch. He was extremely knowledgeable about the cars, and was able to get me the price I wanted quickly and seamlessly. Thanks, Phil. I will gladly do business with you again.

Eos1234

Nov 1, 2012

I had a very positive experience and I was extremely impressed with Northampton Volkswagen as a whole! From the initial moment that I walked onto the lot I was greeted with immense professionalism and knowledge from Jason. His friendly and relaxed demeanor in addition to his personal investment and follow up with customers is what makes him considerably the best sales person I have dealt with. I would highly recommend this dealership to anyone looking for a car because based on my experience, with the professionalism, exceptional sales force and competitive pricing, you cant beat NORTHAMPTON VOLKSWAGEN!!!

jollson

Sep 3, 2012

Excellent experience, good price, salesman was very helpful. Orientation to new car was very helpful. Will recommend to others.Saes was able to find car we were looking for.

SShea

Aug 31, 2012

I was pleased with how quickly I was able to purchase the car, after walking in one day and purchasing the next. I was especially appreciative of the recent graduate program to help with my financing.

laurenmc

Aug 18, 2012

Everyone was friendly and helpful. The driver service into and out of Northampton was also very convenient. The service was fast and they did a good job explaining everything that was done and what would need to be done in the future.

asokowitz

Aug 13, 2012

I was very please with how professional, kind and speedy the service department has been to me with my jetta. I know I have Alot wrong with it and Chandra ahas been very helpful and patient with me. Will definitely be bringing my car back for future work :-)

evanviera

Aug 4, 2012

Jason was awesome to work with. He was kind and approachable. Best sales rep I've ever dealt with. I would recommend this dealership to anyone.

taylorleigh111

Jul 30, 2012

My entire experience at Northampton Volkswagen, from start to finish, was nothing short of professional. Dan, our salesman was thorough, informative and very understanding of my financial situation. He was able to work with me to find a great car, with affordable payments, that worked for my driving needs. I will definitely come back to see him again!!

abc613

Jul 10, 2012

GREAT SALES and a friendly laid back no hassle enviornment. Loved every minute of it !Quick spur of the minute purchase! GREAT LOVE the car

Betty48

Jul 8, 2012

I bought my car 2 weeks ago from Phil. I wanted to work with a sales consultant who heard what I wanted and not push me into what he wanted me to buy. I literally almost bumped into him in the sales room and am glad I did. Phil was interested in getting me a car that I loved and met my needs. He was patient while we looped and looped the lot. Over the course of buying the car, I returned to the dealership severals times and Phil met me promptly to help execute business. I love my car and will recommend Phil to any friends or acquaintances who want to buy a car.

Kerriann

Jul 5, 2012

This dealership went above and beyond to help me register my car. I had to register it in Maine and every small dilema that came up the dealership dealt with and informed me. I was so pleased to not have to handle any of the fee's and registration until I picked it up that day. The service was great while buying my car. I did not feel pressured at all to purchase or add any special things I did not want. We test drove a few cars and drove to multiple lots to look. Mark Flynn was my salesman and I would reccommend him to anyone who walks in the door. This was my first purchase of a brand new car and I am extremely impressed with how everything was handled.

Love New Tiguan

May 30, 2012

I would like to relate a very positive experience I had with this dealership and with the salesman in general. His name was Jason LeClair. He was very friendly and personable and set me right at ease. I have been shopping around for a new VW for a while now and am aware of how stressful the whole process can be. I have found that what it all boils down to when wanting to make a major purchase like this is feeling comfortable, and that is what Mr. LeClair did. He listened, was patient, got me the monthly payment I was striving for, and the end result is I now have a great new (turbo) Tiguan that I absolutely love! I am defintely going to recommend Northampton Volkswagen to my fellow VW enthusiasts.

VW lover

May 29, 2012

Thanks for a hassle-free experience. You guys are the best.

Heather

May 29, 2012

I have just purchased a 2012 Passat and I couldn't be more thrilled with the car but especially with the service I received! I'm not one to post reviews but I just had to share my wonderful experience! I sought out Northampton Volkswagon because of their community efforts and I'm so glad I did! The sales staff worked with me every step of the way to put me in the perfect car and at an amazing price! They were so kind and definitely not typical "car dealers"

Mare826

May 29, 2012

I am writing because I am 100% THRILLED with my buying experience at Northampton Volkswagen! My husband and I went in expecting the same old car dealership modus operandi -- BOY WERE WE WRONG! We were greeted by a lovely young lady who was extremely knowledgeable and genuinely interested in matching our needs with the correct car. We test-drove, and she took extensive time with us to ensure we were going to be happy with our purchase. This was the easiest and most enjoyable car-buying experience we have ever had. Now we see why the community raves about Carla Cosenzi, her philanthropic ideals and true concern for her customers is very refreshing. We will tell all of our friends and neighbors about this great experience! THANKS AGAIN CARLA, you have us as customers for life!

gibbo

May 28, 2012

Recently I visited a Volkswagen dealership in Northampton MA and was very dissatisfied with the level of customer service that I received from both the sales associate but more importantly the very young and very immature owner of the dealership, Carla Cosenzi. When I showed up to the dealership I was very upfront and honest about the fact that I was not looking to purchase a car that day. I was shopping around and had let them know that I had already test drove a Passat TDI and was interested in running through some numbers in order to get an idea of what I could get for my trade-in, financing, etc. So I sat down with the salesman and he collected my information about the trade. We talked about what he had on the lot and then said he would talk to the owner to see what they could do. When he was talking to her, I could hear the conversation across the showroom, she was telling him (with quite the little princess attitude) that the price was only going to be good right now, not later that day, not tomorrow but right now. Now being the somewhat intelligent person that I am I was giving the salesman an opportunity to present that information to me in the best way he could. The first things out of his mouth were she is not happy that you are not going to be buying something today. I am in sales; there were only about a thousand different ways that he could have given me that information that would have kept me in that chair. I immediately gathered my childs things, my wife and I left the dealer. I did tell him that she could take her cars and shove them up her you know what. The salesman followed me out of the showroom and while we were packing up informed me that he didnt mean to upset me. I informed him that it wasnt what he did more than the conversation she had with him. I told him to have a good day and that I would deal with another dealership. I dont know if you train your dealers on how to treat customers but if not I suggest that this may be something you want to look into. I really am to the point that I may not purchase a Volkswagen at all. I hope someone from your customer service dept. contacts me and can find a way to win me back to purchase the car that I initially was very impressed with. I am not sure about you but when I am looking at buying a thirty thousand dollar car I am not looking to be pressured into making a decision that minute. This dealer didnt spend any time with me; I did go on a test drive, I did monopolize his time. I wanted to be in and out with their best price. Its called car shopping, this what people do to get the best price possible and if they dont understand that this is the way things work and that is the business that they are in then there is something wrong with them. They need to understand you have to develop a relationship and that this is not the way to do it. I am planning on copying this email to the dealership, Volkswagen corporate, and I am going to post it as a review online in as many places as I can.

jscnjparker5

May 26, 2012

We were actually preliminary shopping for a few months down the road, and we liked the Jetta SE, the price, the financing, and while not pressured, we were asked if we wanted to sign a purchase agreement. If I feel too much pressure, I run. Jerzy was so friendly and sincere, when he asked, we figured : "Why not?", and moved our purchase date up a few months. We now have a beautiful new car that should last us a while. The extended warrantee is something I NEVER buy, yet for $50 we got 6 years instead of the 3 that comes with the car. The .9 percent financing is perfect. Everyone was friendly and helpful, and when I found a screw in my front tire (thanks to the tire pressure monitoring device) at 2 days old and 76 miles on the car, they promptly replaced it with a new one. The sales manager was informative, and Carla actually wished me 'Congratulations' on the day I picked up our car. (She was there 3 of the 4 days that we visited). I'll recommend this dealership highly, and think it'll be even better as they relocate around the corner to their bigger location.

BethF2012

May 22, 2012

I had a terrible experience with this dealership. When this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S and give them a deposit to "lock in the price they were offering me", but they still had to locate the car (2012 Passat, black leather/silver exterior with sunroof and nav- pretty standard), because they had no 2012 stock yet. I was assured that my deposit was refundable and that I was not obligated to buy if I didn't like the test drive. When the car arrived, I test drove it and really didn't like it at all. It was nothing like the 2 other Passats I had owned. I declined the purchase, and was told that my money would be refunded in the form of a check. After about a week, I started calling the dealership to find out where my money was, but no one would take my call. This went on for about a month. I then contacted the Attorney General's office, who directed me to the Consumer Protection division of the local District Attorney's office. An advocat there worked on my case for about a month with no luck. I then tried communicaing with the dealership manager on my own again, and was strung along for about another month with him telling me he was trying to get the owner to refund my money. Fnally, after nearly three months of this all, the manager told me he was "sick of dealing with my refund issue", and for me to "do what I had to do. I certainly would not suggest this dealership to anyone based on my experience here. I have since bought a car elsewhere.