Nissan of Cool Springs reviews

Jose2016

Nov 14, 2016

I need to trade my truck and the entire sales team( Christy Nettels , Saxon Reynolds , Rob King and the owner Jason Stacy went above and beyond to make the process possible.They made me feel like family and where very clear on the process .In one world the treat their costumers like family.Thanks Nissan of Cool Springs

gcallie

Nov 13, 2016

I felt very informed when I sat down with a salesman. I wasn't sure if I wanted to lease or buy and they helped me make the best choice that suited "MY NEEDS!" Very happy so far!

Allison

Nov 12, 2016

Bishoy will get you in and out quickly. Very satisfied both times we have used Bishoy to purchase a vehicle. I recommend anyone looking for a Nissan to call Bishoy.

Isaiah

Nov 9, 2016

I drove the 3 hours to buy my truck from Nissan of Cool Springs because they are a volume dealer and I knew I could get a good price. The outstandingly customer service and customer relations were a HUGE bonus!This place is great and the staff are the best I have encountered.

Zayah0916

Nov 9, 2016

I drove the 3 hours to buy my truck from Nissan of Cool Springs because they are a volume dealer and I knew I could get a good price. The outstandingly customer service and customer relations were a HUGE bonus!This place is great and the staff are the best I have encountered.

MLawrence

Nov 8, 2016

Stephen Thompson was very pleasant, professional and knowledgeable, and made the process of vetting and purchasing my new car a real joy. With absolutely no pressure, but a genuine concern to help me find the right vehicle for my needs, Stephen got me the right car at the right price. I couldn't be happier. #ThanksStephen #ThanksNissanofCoolSprings

Simondo34

Nov 5, 2016

My wife and I bought a used 2010 Honda Accord in October 2015 from Donald Bell and Corrina Limbocker. The service was so great that we decided to go back to Nissan of Cool Springs for our new car this year. Once again we received excellent service from Donald, Corrina and also Tom Woods. In the end we left with a brand new 2016 Nissan Rogue with a lower payment than we were on previously! We really feel that the sales staff at Nissan of Cool Springs went over and above to help us find the right car, we're very happy and will definitely be recommending Nissan of Cool Springs!

Simondo34

Nov 5, 2016

My wife and I bought a used 2010 Honda Accord in October 2015 from Donald Bell and Corrina Limbocker. The service was so great that we decided to go back to Nissan of Cool Springs for our new car this year. Once again we received excellent service from Donald, Corrina and also Tom Woods. In the end we left with a brand new 2016 Nissan Rogue with a lower payment than we were on previously! We really feel that the sales staff at Nissan of Cool Springs went over and above to help us find the right car, we're very happy and will definitely be recommending Nissan of Cool Springs!

Remix

Nov 3, 2016

Bishoy was an outstanding salesman to us. He worked quickly and efficiently to get us the deal that we wanted. After bad experiences at other dealerships, Nissan of cool springs was the place for us!

ChrisG

Nov 2, 2016

Stephen did a fabulous job listening to the features our family needs in a vehicle and helping us find the perfect car. Everyone at the dealership was polite, friendly, and low pressure. Thank you for a good experience!

JReaves

Nov 1, 2016

We were in the market for a new vehicle. We found a vehicle online we loved but unfortunately we were 2.5 hours away! We inquired about the vehicle anyway and am so glad we did! Corinna made it the easiest process. She went ABOVE and BEYOND for us and made sure we had exactly what we wanted. She was very patient and helpful. I feel like I made a friend working with Corinna! I cant say enough good things about Corinna and Cool Springs Nissan! Marty was also fantastic in finance! He explained everything perfectly and kept us laughing the whole time! Well worth the drive and would absolutely purchase from them again!

Collegekid

Oct 25, 2016

Chris Oliver was very nice and helpful. He went out of his way to make sure we were satisfied. He even went with me to show my son the car and took the paperwork back for him to sign . He tried to make buying a car a pleasant experience. I appreciate the time he spent!

Rogue Warrior

Oct 20, 2016

Our experience was fantastic. Our salesperson, Stephen was amazing. He not only had a great easy-going personality he was informative and really worked for us to get the car we wanted at the price we were wanting! It was not your typical car buying experience. We would absolutely go see Stephen again!!!Michelle Lewis

JRG17

Oct 19, 2016

I had been searching online for the car I wanted and decided to take a test drive. Bishoy brought out a 2017 Maxima SV and it had everything I was looking for in it. The whole family went with us, so I know everyone was happy with the car. I was able to negotiate a good price and left to think about it over night, and when I came in the next day, Bishoy and Tom were there to complete the process (both apparently on their day off). I got the car at a price I was looking for and look forward to my continued relationship with Nissan Cool Springs.

Leaf Lady

Oct 19, 2016

Very friendly staff who made the process as easy as possible! Unfortunately, I can't remember the name of the person in the finance department with whom I dealt, but he was excellent as well!

js

Oct 18, 2016

Stephen Thompson did everything he could to get my the exact car I wanted for a price that I could afford. Everyone I met with was really friendly and helpful.

Shawn from Memphis

Oct 16, 2016

I found exactly what I was looking for in a new Juke and Corinna was wonderful to deal with, as was Riley handling the financial part . I would highly recommend Cool Springs Nissan! Kind folks, easy to deal with and a great price.

Shawn Leary

Oct 16, 2016

I found exactly what I was looking for in a new Juke and Corinna was wonderful to deal with, as was Riley handling the financial part . I would highly recommend Cool Springs Nissan! Kind folks, easy to deal with and a great price.

747300

Oct 14, 2016

First class service at NCS, Stephen T. made it a great pressure free experience. Been communicating on the new Armada for a few weeks and Stephen is an example on follow through and closing a deal. Keep up the great work!Andy H.

Krowell

Oct 14, 2016

Stephen Thompson along with the rest of the team were great to work with. They were professional and courteous and listened to what i was looking for in the purchase of my car. Very good experience.

gap1549

Oct 12, 2016

I had a great recent experience with leasing 2 new Nissan Sentras for my two children. Daniel, Tom and staff were all very helpful and easy to work with.Thanks for all of the help!

Greg

Oct 10, 2016

Mr. Cox was professional and patient. He was quick to education and slow to push a sale. My wife and I really appreciated his help.

Kees Chiro

Oct 10, 2016

Daniel was very helpful, and worked really well with our busy schedule! He was knowledgeable and after telling him what we were interested in he recommended cars we hadn't thought about because of them being different in person than online. He gave us our space to think of all the options and we really appreciated not being pushed around but informed! He help make it a very smooth transition for us between cars!! Would highly recommend working with Daniel!

Greg

Oct 10, 2016

Mr. Cox was professional and patient. He was quick to education and slow to push a sale. My wife and I really appreciated his help.

Kees Chiro

Oct 10, 2016

Daniel was very helpful, and worked really well with our busy schedule! He was knowledgeable and after telling him what we were interested in he recommended cars we hadn't thought about because of them being different in person than online. He gave us our space to think of all the options and we really appreciated not being pushed around but informed! He help make it a very smooth transition for us between cars!! Would highly recommend working with Daniel!

Kip

Oct 6, 2016

I had the awesome time working with Corinna at Nissan of Cool Springs. From the minute I walked in, I was at ease. The show room was clean and was filled with smiling faces. Corinna scooped me up and asked me what kind of car I wanted to get. I had already had my eyes set on a Rogue. Thankfully they had exactly what I was looking for right on the lot! I got to drive it around before I bought it to make sure of everything. At the end of the day, I cannot have wished for a better first car buying experience. Go Nissan of Cool Springs!

Hbkistler

Oct 6, 2016

I had the awesome time working with Corinna at Nissan of Cool Springs. From the minute I walked in, I was at ease. The show room was clean and was filled with smiling faces. Corinna scooped me up and asked me what kind of car I wanted to get. I had already had my eyes set on a Rogue. Thankfully they had exactly what I was looking for right on the lot! I got to drive it around before I bought it to make sure of everything. At the end of the day, I cannot have wished for a better first car buying experience. Go Nissan of Cool Springs!

Tr37172

Oct 6, 2016

Very helpful and understanding. In depth knowledge of process made it smooth Helped familiarize me with the car and was very patient as I virtually reviewed the accessories for the car.

RogueHappy

Oct 5, 2016

My wife and I needed to buy a car quickly. Hughston, Chris, and Tom at Nissan of Cool Springs made it happen that day. We had specific criteria, specific vehicles we were interested in, and wanted to drive away that day, and we did. My wife is a happy camper. Thanks to Chris Collins for picking up the reins and driving the deal home.

Rouge 1

Oct 3, 2016

My wife and I booked an appointment to see Bishoy, our salesman that sold us our last Nissan. We ended up getting there early, and Bishoy came back from his errands early to see us, despite the fact he hadn't finished or taken lunch. He got us a great deal, we ended up buying two new cars from him. The wife and I are very pleased with our new Rogues. Bishoy is very good at his job, and I would recommend him as your salesman if ever you need to buy a Nissan

Sluggo

Oct 2, 2016

Buying a new vehicle doesn't happen very often in our family. The dealership we chose is very important to us. The relationship starts with the sales staff and continues for years with the maintenance department for outstanding service. The relationship has been enjoyable in purchasing our new 2017 Armada. We got the exact vehicle we wanted and a reasonable purchase price. The sales department keep us informed on the progress of the delivery to the dealership. When the vehicle arrived the "Paperwork" was handled quickly and efficiently. The additional parts are either in the vehicle or on order awaiting manufacture. We look forward to the next years of quality service for our wonderful new Armada.

Teewee

Oct 2, 2016

I received excellent, professional and friendly service that exceeded my expectation. I enjoin you to keep up the good work and I would be glad to spread the word.

143Finney

Oct 1, 2016

Stephen went above and beyond to work out a deal with us! He was very patient and even waded through a downpour to help me make a decision! He took my needs and safety concerns into consideration and made sure that I was satisfied with the vehicle that we chose. The overall patience and genuine attitudes that everyone we interacted with at the dealership really made the process not seem so arduous. Thanks!

Rbull

Oct 1, 2016

Definitely was a good experience, thanks to bishoy. I walked out there feeling good about the car and knew all the details about it. Would definitely recommend him to my friends and family if they plan on getting a nissan

Oleg Sennik

Sep 28, 2016

Best experience of buying car I have ever had!!!Paul Stamatis is a best and most experienced cars salesman I had. From first minute talking on the phone I felt that it was worth it to drive 3 hours from another state to see and later that evening buy a car. Amazing !!!Thank you very much!!!

Alexcz16

Sep 27, 2016

The experience was great. CONNIE YOUNG was the ladies name that sold my new 2016 altima to me. It was her first day and I think she done a great job. I was her first buyer. And I would like her to get credit for this review. I do not see her name listed below. I

Oleg71

Sep 27, 2016

Best car buying experience I have ever had!!!Very professional and experienced staff. Paul Stamatis is best cars salesman I ever had. From first minute talking on the phone I knew it was worth for me to drive 3hours from different state to purchase vehicle. Thank you very much!!!

t,hoffman

Sep 26, 2016

Our sales executive, Mr Bishoy RizK met my wife and I on the showroom floor when we first walked into the dealership. My first impression was he had high energy, positive attitude and knew the product line extremely well. He answered all our questions professionally and gave us the confidence we could trust our purchase into his hands. We had planned to visit two more dealerships before making a final decision on a vehicle, but Mr. Rizk offered such a GREAT DEAL, that made our decision. Best purchase of a vehicle experience I have ever had and will recommend this dealership and salesmen to everyone we know. In fact, this morning 9/26/16 we made a strong recommendation to one of our best clients to look for their next vehicle there and they will find it a pleasurable experience. Thank you to all the other staff at this dealership for their excellent customer service!

Peters.bennie

Sep 18, 2016

After searching on line for a new car I received a phone call from a salesman at Cool Springs Nissan and was told my car was waiting. I wasn't even sure I wanted a Nissan. But when I laid eyes on my new Rogue I was sold. Bishoy Rizk knew what I really wanted and he worked so hard to get it for me. Even though he was going on vacation he wouldn't leave until I was on my way. I think he went above and beyond to see that I was happy. I then talked my son into checking this location out and Bishoy met us at the door. He took care of my son and put him in a Maxima. We are very happy and now I am recommending anyone else that mentions wanting a new car and of course they can only talk to Bishoy Rizk. Thank you for taking care of us!!

David Gerstein

Sep 17, 2016

I felt like my best interests was the first priority of this sales team. The Nissan Leaf is a very technical vehicle and this team took the time to make sure I understood it.

Kelly

Sep 16, 2016

I have had nothing but problems with this dealership. I traded my car in February only to have it totaled less than 2 weeks later. I bought the exact same car from them again in early March and rolled the negative amount owed on the first car into loan #2. Imagine my surprise when I received a phone call in JUNE at work from a debt collector because car #1 did not get paid off. I immediately called the dealership and were able to get my car paid and called the collection agency for me. I also requested that they initiate this to be removed from my credit report as it was their error. I was told that someone would follow up with me to ensure this was taken care of. Well no one followed up with me until I mentioned to a service tech that I was unhappy. Long story short...fast forward to September - this still is showing as a paid collection. This should have never been sent to collection. The dealership had the money the entire time, but someone was on maternity leave (that was what I was told) so it didn't get taken care of. I have requested to speak to the owner, Jason Stacy, and have been told that he is aware of the situation, but basically he doesn't care enough about the problems that his dealership has caused me to call me back. I was all but told he would not be returning my call. I love Nissan's. I will always own a Nissan. I have many family member who have worked for Nissan for many many years, but we will NEVER refer another sale to this dealership or one that is affiliated with the owners of this dealership!!!

Jimmy Stephens

Sep 15, 2016

I wasn't exactly sure of the model, color , etc, so Coriinna Limbocker really earned a gold metal for her patience and fortitude in finding over a dozen vehicles for me (colors, trim levels). She is professional, mission oriented and very knowledgeable in regards to product. A lesser salesperson would have thrown up their hands in submission, but not her. Rob complimented the transaction with his sincerity and candor in guiding me towards a vehicle that I was able to afford. I will return to Cool Springs three years from now-no question.

Kjlewis228

Sep 15, 2016

My experience at the cool springs dealership was drastically different than my experience at the downtown Nissan when looking at cars initially. While the sales people tried to pressure and bully me downtown, I felt like everyone at the cool springs dealership was trying to help me every step of the way. My sales person, Stephen Thompson, made a difficult process as easy as possible (especially with this being my first time buying a newer car). He worked with me every step of the way, didn't pressure or try to push me beyond my budget, and helped me as much as he possibly could--truly went above and beyond. He even drove me to my house to pick up one of my trade-in vehicles as I had no other convenient way to pick it up. Happy to have had him as my sales person.

garyr

Sep 13, 2016

Best car Dealership that I have ever dealt with. Stephen Thompson was great to work with and got us the deal that we wanted. Management was awesome and very friendly.

DocSteve

Sep 11, 2016

I had nothing but positive experiences at Nissan of Cool Springs. I had a pretty good idea of the type of vehicle I was looking for and my sales associate E. Price was able to get exactly what I wanted to test drive right away. He was an expert on every feature of the vehicles I drove and was able to answer all questions and anticipate most of my needs. He even got one ready in 10 minutes for a quick test drive when I called ahead but had very little time to spare. There was never any sense of pressure or any of the unpleasant stereotypical sales tactics I have experienced at other dealerships in the past. Corinna Limbocker (another sales associate) helped me with the purchase process and did a great job of handing the documents and making the process seamless. She even gave balloons to my children, which seems like a small thing when buying a car but meant a lot to them. Overall it was the best car buying experience I have had and would recommend the dealership in the highest terms.

DocSteven

Sep 10, 2016

I had nothing but positive experiences at Nissan of Cool Springs. I had a pretty good idea of the type of vehicle I was looking for and my sales associate E. Price was able to get exactly what I wanted to test drive right away. He was an expert on every feature of the vehicles I drove and was able to answer all questions and anticipate most of my needs. He even got one ready in 10 minutes for a quick test drive when I called ahead but had very little time to spare. There was never any sense or pressure or any of the unpleasant stereotypical sales tactics I have experienced at other dealerships in the past. Corinna Limbocker (another sales associate) helped me with the purchase process and did a great job of handing the documents and making the process seamless. She even gave balloons to my children, which seems like a small thing when buying a car but meant a lot to them. Overall it was the best car buying experience I have had and would recommend the dealership in the highest terms.

nicolepahle

Sep 6, 2016

My experience with Nissan was so great. This was my first time leasing a car and Steven was quite helpful. He helped me decide exactly which car I wanted and which features were truly important to me. He was patient and kind and I felt like he wasn't taking me for granted, like so many cars salesman do. He made sure all of my questions were answered and that I got everything just as I wanted. I really appreciate them and will definitely be back- a good option all around.

Mrs.Davis

Sep 4, 2016

My salesman, Bishoy was honest and straightforward every step of the way. I truly appreciate that because it is a quality that most in this business don't seem to possess. I didn't feel pressured or forced. He was kind before and after the sales process. Bishoy, it was a pleasure to do business with you. I have no problem referring anyone to this dealership. My goals and expectations were highly met. I was pleased with the entire process. Also, I love how they took the time to explain certain features of the car as most dealerships do not. Everyone I encountered in the dealership was kind and professional. I would definitely do business with again!

Donna

Sep 1, 2016

We received exceptional service and attention during our recent visit and purchase at Nissan of Cool Springs. Everyone we worked with was focused on making our experience great.

Tah Tennessee

Aug 31, 2016

I had gone to several dealerships when I finally pulled in at Nissan Cool Springs. I immediately wasgreeted by an extremely friendly sales person, Donald Bell, who really listened to what I wanted and what my budget was. No strong arming and respect won me over and I ended up with a perfect car. After experiencing strong arming and disrespectful people at other dealerships Nissan is a breath offresh air. They will be my dealership of choice and I would recommend them highly. Joel Cox wasalso very helpful and courteous.

TA

Aug 29, 2016

After going to several dealerships and being greatly disappointed, I came to Nissan Cool Springs. I could tell from the start that it was going to be a good experience. My salesman, Donald Bell, was fantastic! He listened and found me the car that fit me to a tee. Mr. Bell was friendly, honest, and went out of his way to help me. I will be referring all my family and friends to him

Frankie_Nevada

Aug 29, 2016

Bishoy Rizk helped my son-in-law and I with the purchase of a new car. Bishoy is professional and knowledgeable. Great Experience! Great Staff!

Chris McWhorter

Aug 25, 2016

Helped us with our needs and wants , they were not pushy or high pressure, they accomplished my expectations , Bishoy Rizk did a great job helping us, Bishoy worked hard for us to make it a great experience.

Tim5151

Aug 22, 2016

They really treated me like a "valued customer"! On the day I purchased the vehicle, I didn't have much time....they really jumped through hoops for me.

Ccwills0

Aug 21, 2016

I gave my rating because of the exceptional care we received at the Nissan Dealership and by Bishoy Rizk. He put in so much effort in trying to give us the best option for our situation. He took everything we said into consideration, and made sure we were going to be taken care of. I felt very calm and at ease working with him as I assumed it was going to be the opposite, since this was my first experience. He went out of his way in every way possible, and I felt quite spoiled actually! He had AMAZING rapport, and was very sincere. I really enjoyed talking to him and interacting with him. I could tell he truly enjoys doing what he does, and that is KEY. I would give him a million stars if I could!

Ccwills0

Aug 21, 2016

I gave my rating because of the exceptional care we received at the Nissan Dealership and by Bishoy Rizk. He put in so much effort in trying to give us the best option for our situation. He took everything we said into consideration, and made sure we were going to be taken care of. I felt very calm and at ease working with him as I assumed it was going to be the opposite, since this was my first experience. He went out of his way in every way possible, and I felt quite spoiled actually! He had AMAZING rapport, and was very sincere. I really enjoyed talking to him and interacting with him. I could tell he truly enjoys doing what he does, and that is KEY. I would give him a million stars if I could!

new car

Aug 19, 2016

I visited Nissan of Cool Springs for the first time two weeks ago. On this visit I met Mr Woody Woodall. After we discussed my needs for a new vehicle as well as the equipment I would like to have on a new vehicle. He discussed with me the vehicles that could be possible options. I did a test drive of the Rogue. We also discussed the possibility of a Murano, I returned to the dealership and a drove a Murano. My wife and I returned to the dealership for her to test drive both vehicles. We decided on the Murano.Everyone at the dealership was very polite, professional, and understanding. There was no high pressure salesmanship. Mr. Woodall was very informative and knowledgeable of the the vehicles. I found Nissan of Cool Springs and excellent company to visit when looking for a new vehicle. Everyone at the dealership were great to deal with.

Linda135

Aug 18, 2016

I leased my third Rogue last weekend. Daniel, the salesperson, at Cool Springs Nissan was Fantastic. He was very patient with my inability to make up my and worked very hard to be sure that I was perfectly happy and got what I wanted. Will certainly go to that dealership again.

Rogue1

Aug 18, 2016

Bishoy was great. I came in for an oil change. He offered to show me a new model of my current vehicle. The service was great! He made sure that I got a good deal and took the time to show me how to operate all of the features in the vehicle. I would definitely recommend this dealership.

Kennyd

Aug 17, 2016

I live in PA and my daughter was having troubles with her 2010 Frontier in TN. I emailed the dealership and within hours I received a reply from Mr.. Stacy. He stated he would personally check my daughters situation knowing that this was the first time my daughter was on her own and had never had to deal with this type of situation. It made my wife and I relieved to know that even though we could not be there for her, the good people at Cool Springs Nissan took good care of her and the vehicle. After the service I received a phone call from Mr. Mark Helper -( Director of service operations) He gave me all his contact information and assured me that if my daughter had any other problems to call him and he would make sure it was taken care of. This is what us Yankees would call great Southern hospitality!Thanks you Cool Springs Nissan!

afowler31

Aug 16, 2016

My sales agent was the best!!! Much better than ALL the rest. He's entertainment when I had to wait making for a perfect car buying experience. I recommend Paul to all and Nissan who is loyal with the best price and service you can't beat it. Thank you Paul and thank you Nissan... I will continue doing business with you and encourage my family and friends to do so too.

JoeS

Aug 12, 2016

I highly recommend Nissan of Cool Springs and especially salesperson Bishoy. They truly are there to assist in your needs and do not apply any pressure at all. I could not have had any better experience then they provided!!

Hoss007

Aug 8, 2016

Quick and easy. I knew what I was getting and they didn't hassle me for another car. They were great and professional. Thank you

Tim and Sherry

Aug 6, 2016

We went to Nissan of Cool Springs for the first time and had a great experirence. Stephen Thompson was very knowledgeable, polite and was not pushy which we appreciated. Tamar was great explaining our new vehicle to us before we left. We bought a Rogue and are very happy with it and we will recommend Nissan of Cool Springs to other people.

FRANK JUMPER

Aug 5, 2016

Mr Rizk, was Excellent! Complete professional. I will highly recommend Mr. Rizk and the dealership at Cool Springs to my friends and Family! I was treated with respect throughout the entire process. Mr. Rizk showed me vehicles holding an umbrella for me with no regard for himself. I was dry, he was Soaked! Additionally, I work in sales/customer service. I greatly appreciate the customer service extended by Mr. Rizk and the team at Cool Springs Nissan. I was blown away by the service. I cant remember the names. But, Bishoy, lady who explained car functions, gentleman who handled the financial paper work. The entire staff! I will brag about your service! Thank you. Frank H. Jumper

Geneva Hodge

Aug 5, 2016

I would like to take this opportunity to thank the professional staff of Nissan of Cool Springs. The staff was very police and courteous. When I first stepped onto the sales floor the building was clean and it wasn't long until the salesman greeted me and my husband. Mr. Bell is so full of life and you can tell he loves his job because he makes you feel like he has known you all his life. He is a great man. It wasn't long until he had me in my new car. It was a wonderful day. Again Thank You for a wonderful experience.

KB

Aug 5, 2016

This was our second Nissan purchase at Nissan of Cool Springs and we were very pleased with our experience both times. Stephen Thompson and other team members were very friendly and attentive, and made the car buying process as painless as possible. I definitely recommend Nissan of Cool Springs! Plan to be back in 5-6 years for my next vehicle!

Kerry Carter

Aug 5, 2016

As before was very helpful and prompt to take me to the closeouts and not to try to sell me something else. Purchased the closeout and wanted windows tinted like my other recent Leaf purchase. Everthing was taken care of professionally and I know i got a great deal on the vehicle i came in for initially.

Tracye W.

Aug 3, 2016

Thanks to the crew at Nissan Coolsprings. My fiance and I both purchased vehicles recently and the overall experience was awesome.You guys do a wonderful job providing quality customer service. Tom Wood, Donald Bell, and Sean Vinett, I appreciate all the efforts you took to make sure I was satisfied. I will be recommending your dealership to all my family and friends!!

abhijitbapat

Aug 1, 2016

Very friendly & attentive staff, showed lot of patience. Great follow up & courtesy.I was looking for a safe SUV for my wife and we found the she loves the most!!!

Bearley3

Aug 1, 2016

I came ready to purchase a new Nissan Rogue. Paul was so patient and very helpful. He was very sincere helping me purchase my first new vehicle. I would definitely buy from him again in the future and will refer him to all my friends and family.

leahw

Jul 27, 2016

After such an easy purchase and friendly staff I already know I'll be back to buy again. Thank so much Corinna & Michael. My daughter loves her new car!!!

Karus Thornhill

Jul 26, 2016

Our service advisor, Joel Cox was a complete blessing to work with. With just a few questions about the type of car my husband and I were looking for, he found our dream vehicle . We look foward with working with Joel again and definitely will be coming back for our next purchase of a vehicle. :)

Mlucas

Jul 25, 2016

Paul stamatis was great! He made my experience buying a car painless! Answered all of my questions, was very patient with me and made me feel very comfortable. I had no buyers remorse as I have had in the past. I am super happy that I went to him and bought a Nissan!!!

Nacole26

Jul 25, 2016

I enjoyed working with Bishoy. As this was my first time ever purchasing a new vehicle and Bishoy made it worth my time. He answered all my questions and did NOT pressure me into anything just for a sale. I really felt at ease with Bishoy and I would buy another car from him anytime, when I have more money of course, lol. Thank you Bishoy and Nissan of Cool Springs.

cartrae2000

Jul 21, 2016

Great dealership with a lot of positive and pleasant sales staff. My salesman Bishoy Rizk has a very positive attitude and was enthusiastic in selling me the Rouge we bought. I'm retired with 43 years from Sears and know how important customer service is to a business. Bishoy was very knowledgeable on the Rouge and was concerned that I was happy with my purchase. I would recommend him to any of my friends and appreciated his team spirit.

ariemae09

Jul 20, 2016

I never had to wait for someone to assist me. They asked me what I wanted out of a car & not just what they wanted to sell. They provided excellent financing options with a low interest rate, as I told them my budget was tight. They listened to what I said & didn't push their own agenda. Very nice people all around. Will consider another Nissan purchase in the future

Bkjohnson

Jul 18, 2016

Stephen has been the best sales consultant that we've ever dealt with. He made the experience fun. He is honest and down to earth funny!

Dbur50

Jul 16, 2016

Mr. Thompson was great to work with & made me feel very comfortable with making a deal. He really went the extra mile to get me a great deal. Trish was very pleasant and found us the best rate.

Christian83

Jul 15, 2016

As many people hate looking for cars and getting the run around from salesmen, I would have to say Stephen Thompson was the best by far to get the job done. He worked with me through what I would say a long journey to find what I was looking for. I could not be anymore happy with my purchase. He made is so easy and not to mention we laughed the whole way through. He is the best salesman and I would highly recommend Nissan of cool springs.

Thomas and Lisa

Jul 15, 2016

When I think of our experience with Bio, and Tom, I think this is the way car buying should be done, professional and low key.

Zlady

Jul 12, 2016

I came from Dallas, Texas to buy my new Z from Nissan of Cool Springs because they know how to treat a lady! Best buying experience ever! Thanks so much guys.

sbarr855

Jul 10, 2016

Cool springs Nissan is top notch ! The employees there are amazing to work with and go beyond to insure you are well informed and happy with whatever vehicle you choose . Our salesman was great and we just love him . The whole team is great from the owner , managers salesmen to the detail guys .. Everyone just goes that extra step to make sure your taken care of in a professional manner .. I tell everyone I know that's looking for a automobile to go to cool springs Nissan .. They won't be disappointed!

bye bye corvette, hello sedan

Jul 9, 2016

Our salesman, Bayo Anifowoshe was very patient and took time to explain all our questions without making us feel like dinosaeurs about the new auto technologies since it had been more than 12-14 years since we purchased an automobile. Thanks to his guidance and encouragement we are now in the "modern" world of cars and technology and LOVE IT.

Savannah

Jul 5, 2016

I bought a 2014 Nissan Altima from here and also had it serviced every time at this location. I have always received EXCELLENT service every single time. Whenever I bring in my car to be serviced, the team is always so friendly and helpful. They know my daughter and I by name and will always go and get her a balloon. Recently, I traded in my 2014 for a 2016 at this same location and it was nothing short of being awesome! Corinna was WONDERFUL- she was involved in every step of the process from the trade inquistition to helping me clean out my old car and loading my stuff into my new car. I also had great interactions with Jason Buckner, Tom Wood, and Doug Hammond. They were all very friendly and courteous! I recommend everyone looking for a Nissan or any car for that matter to visit this dealership.

Srs1986

Jul 5, 2016

I bought a 2014 Nissan Altima from here and also had it serviced every time at this location. I have always received EXCELLENT service every single time. Whenever I bring in my car to be serviced, the team is always so friendly and helpful. They know my daughter and I by name and will always go and get her a balloon. Recently, I traded in my 2014 for a 2016 at this same location and it was nothing short of being awesome! Corinna was WONDERFUL- she was involved in every step of the process from the trade inquistition to helping me clean out my old car and loading my stuff into my new car. I also had great interactions with Jason Buckner, Tom Wood, and Doug Hammond. They were all very friendly and courteous! I recommend everyone looking for a Nissan or any car for that matter to visit this dealership.

Tomaino1116

Jul 4, 2016

My wife and I went to multiple dealers and explained our circumstances and how we were on a tight budget. Other dealers just wasted our time and their managers would come back with ridiculous offers. Not Bishoy. He was straight forward with us and valued our time more than anyone. He got us a good deal the first time around and made what we expected to be a painful experience a very pleasant one. We will definitely be return customers and we will work with Bishoy again in the future.

Jyedwards21

Jul 4, 2016

Best experience buying a car. I just sat there while everyone handled everything for me. I just sat back and relaxed. I would recommend this dealership to anyone. Everyone was so friendly and personable.

janet

Jun 30, 2016

Best experience by far. Asked what I wanted and expected then they delivered it.Very impressive. The overall process is still too long, but they kept the beverages coming and were all very pleasant.

EDDIE MCWHORTER

Jun 30, 2016

I buy all my parts from Gareth and his teamThey will go above and beyond to get you correct parts as fast as possible

janet

Jun 30, 2016

Have bought many cars over the years. It is a laborious experience, but this was the best yet. 4 hours start to finish, but most dealers don't make this as pleasant as Nissan of Cool Springs did. Each dealer needs to hire a consultant to evaluate their process and adjust their procedures to get this down toabout 2.5 hours.

Testes

Jun 28, 2016

The whole idea of getting a Nissan Murano was just a dream. I made a phone call to Nissan of cool springs and Tee answered the phone. He was super friendly and inviting. He offered for us to come in with no pressure of buying. Due to his knowledge of the Nissan product, buying/leasing was so easy.

FREDERICK A. TOLON

Jun 26, 2016

Excellent service. My wife was very satisfied with everything from entering the building to signing the paperwork for our vehicle. They made us feel like apart of the family. Thanks

Alan7011

Jun 24, 2016

I went to cool springs Nissan to buy our 4 th car from them and it was fast efficient priced competitively and Bishoy Rizk made us feel like the most important person in Cool Springs Nissan. Would highly recommend

Trumps30

Jun 24, 2016

I recently had a service appt at the Cool Springs Nissan for my 2013 Pathfinder. My car's lease was ending and I was deciding between buying it out or leasing another Nissan. Tee Banks was my salesman and truly went above and beyond my expectations. He was very patient with my decision process as he knew how much I loved my pathfinder. After three different models, I decided on a new rogue and the team gave me an excellent price on it. I will definitely recommend Tee to my friends!!

DJW

Jun 23, 2016

The staff including Tom, Bayo, and Lynda exceeded our expectation. What a great experience. They were fair, honest, and a joy to work with. Great experience.

Amanda Pate

Jun 21, 2016

Fast transaction. Had my elderly grandparents in and out with a new car in 2 hours! Awesome service!

andylafon

Jun 21, 2016

On Friday June 17, 2016 my family and I had a wonderful car buying experience at Cool Springs Nissan. We worked with Bayo Anifowoshe and he was able to work with us to get the car we wanted and a price we were able to afford. Besides the efficient and comfortable environment, the best part of the experience was being able to get a vehicle at the price we could afford without the hassle of haggling over price and constant back and forth. The process was quick and easy and would highly recommend this dealership to anyone in the market for a new car.

Fredstewart

Jun 21, 2016

Corrina was my sales lady and she helped me get the exactly what I wanted. Extremely nice and patient. Ive recommended several people to her and this dealership. Great staff and finance manager Blake was great also. Very friendly dealership and no pressure like the other dealerships

JamesG

Jun 21, 2016

The staff was very knowledgable, friendly, and patient. T Banks helped me find the right vehicle without making me feel pressured. The finance manager was able to find me a really good interest rate to keep my payments low. I would highly recommend!

Kellyferg

Jun 20, 2016

I had the pleasure of working with John Gillespie at Nissan of Coop Springs after using the online chat feature on their website. John was knowledgeable, professional, and dedicated to ensuring that I had a positive experience in the sometimes complicated process of buying a new car. He and the finance team provided me with the best possible experience.

Kimberly

Jun 19, 2016

Excellent service from start to finish .From the time I spoke with Kyle, to signing paperwork, it was a smooth process will return in the future.

Paulumbach

Jun 16, 2016

Staff was great! Stephen Thompson was super professional and reached out to me regarding my lease renewal. At dealership I was handled by Tom Woods, again super pro, friendly and we had a lot in common. My only comment would be that I declared my current monthly payment at 317 (which included maintenance and protection, though I did not mention and I wasn't asked) and i was sold a base price at 317 and still hadn't factored in the maintenance and protection package! So my payments now are 334. All in all the only miscommunication in the entire transaction.

Bigeasy

Jun 15, 2016

The best car buying experience I've ever had! The sales rep went above and beyond to get me what I wanted at the price I wanted. Great customer service experience as well. The type of service that swayed me to by a Nissan instead of my long time loyalty to Jeep / Chrysler.

IO

Jun 14, 2016

I had a good experience with the sales person and the whole team I was in contact with during my purchase. I will definitely recommend it to anyone who would like to do business with them

Sondra Morton

Jun 10, 2016

Bishoy was very concerned with getting us the car that would work for our family. We had some very special needs for our family. He worked over time for us and did indeed get the perfect car for us! Thank you Bishoy!

Mynewest

Jun 9, 2016

Just recently bought a new car and I appreciate all the comments and help given to me by Stephen Thompson, my salesman. He went out of his way to show and tell me the little things about the car that I would not have known if he had not shown me-especially how the car handles in certain situations. I had certain requirements in mind that I wanted in my new car and he went to work trying to find those things I asked for. The other staff that I talked with also, from financial to the person who showed me little details on how the car worked before I actually left with the car, were really nice. Having owned 3 Toyotas in the past years, finding out any info I could on the Nissan car I bought was important to me. I hope to enjoy driving it as much as I did my Toyotas.

$ylThaDEAL

Jun 4, 2016

What an amazing experience I had with Nissan of Cool Springs! My salesperson, John Gillespie, was such a cool paid back person who was very knowledgeable about the vehicle I was interested in purchasing. He advocated heavily for me to receive the best financing deal possible. Thanks to his level of expertise and tenacity in regards to finding me the best deal possible, for the first time in my life I am now the owner of a BRAND NEW CAR! I'm so happy and relieved! The peace of mind I now have whenever I drive is PRICELESS! No longer do I have to worry about transmission issues or electrical problems...thanks to all the members of Nissan of Cool Springs, but special gratitude goes out to John Gillespie who has literally changed my life for the better! I know that may sound crazy to say about a person who sold you a car, but the truth is the truth! I AM FOREVER GREATFUL!

Sylvanus Weathersby IV

Jun 4, 2016

What an amazing experience I had with Nissan of Cool Springs! My salesperson, John Gillespie, was such a cool paid back person who was very knowledgeable about the vehicle I was interested in purchasing. He advocated heavily for me to receive the best financing deal possible. Thanks to his level of expertise and tenacity in regards to finding me the best deal possible, for the first time in my life I am now the owner of a BRAND NEW CAR! I'm so happy and relieved! The peace of mind I now have whenever I drive is PRICELESS! No longer do I have to worry about transmission issues or electrical problems...thanks to all the members of Nissan of Cool Springs, but special gratitude goes out to John Gillespie who has literally changed my life for the better! I know that may sound crazy to say about a person who sold you a car, but the truth is the truth! I AM FOREVER GREATFUL!

jeannie55

Jun 2, 2016

We was sold wrong vehicle,called names,manager didn't do things he said he would do.took many times to get call backs.wasn't told the truth

Mike88fan

Jun 1, 2016

I bought my wife a new car at Nissan of Cool Springs and the experience was awesome. From the Salesman all the way thru finance I had a great experience with very courteous, and knowledgeable personnel. I highly suggest to anyone that wants a Nissan to visit this dealership hands down the best car buying experience I have ever had!

tyler_del

May 31, 2016

Bichoy and Steve were remarkable. This was my first experience buying a new car. It was exciting, but also frightening, given the magnitude of the investment. But Bichoy and Steve were honest, thoughtful, and helpful throughout the whole process. They helped me make the best decision for my family. I offer the highest recommendation to Nissan of Cool Springs.

tyler_del

May 31, 2016

Bichoy and Steve were remarkable. This was my first experience buying a new car. It was exciting, but also frightening, given the magnitude of the investment. But Bichoy and Steve were honest, thoughtful, and helpful throughout the whole process. They helped me make the best decision for my family. I offer the highest recommendation to Nissan of Cool Springs.

Jb

May 29, 2016

Thanks to Corinna Limbocker and her crew my lease renewal process was quick, easy and pleasant. This is my fourth lease, with almost as many dealerships, so I "know from where I speak" ; Corinna and Nissan of Cool Springs are professional, friendly and accommodating.

T Carney

May 28, 2016

Our experience was fantastic, no complaints. Keep up the good work. Everyone was very polite, patient and understanding. We will be long time customers. Thanks for the great customer service.

Maegan Clark

May 27, 2016

I had the best experience with Nissan of Cool Springs in buying my first car! Those who helped including, Bishoy, Steve, Ryan and others made the experience wonderful and seamless for me. My parents were with me during this process and were extremely impressed and grateful for how much they took care of me. I would HIGHLY recommend this dealership and would HIGHLY recommend setting up an appointment today! You will not regret it!

Maegan Clark

May 27, 2016

I had the best experience with Nissan of Cool Springs in buying my first car! Those who helped including, Bishoy, Steve, Ryan and others made the experience wonderful and seamless for me. My parents were with me during this process and were extremely impressed and grateful for how much they took care of me. I would HIGHLY recommend this dealership and would HIGHLY recommend setting up an appointment today! You will not regret it!

Ray Mac

May 27, 2016

This is the third vehicle we have purchased through this dealership. We have always had an enjoyable time with them. They have worked very hard to meet our needs whether that is financial or particular model we wanted. I also have all my service and maintenance done at this dealership. I love the express lane for service. They always go the extra mile to meet our needs. THANKS!

Bee

May 23, 2016

I went in to the dealership for an appt on Saturday. I had to wait for Bishoy, but it was hard because I was approached by several people eager to help. Everyone was so nice and helpful. They were able to make my deal work. I'd definitely recommend Beshoy and the team at the Nissan dealership in Cool Springs. He even helped me tighten up the car seat in my new truck.

Dissappointed

May 20, 2016

I've purchased 3 vehicles over the past 5 years at this dealership and until recently recommended them highly to friends and clients. That was until recently. I'm more disappointed in a product they provide which prompted this review. The dealership is only as good as the products and services they sell. I purchased a GAP insurance policy from them that was explained to cover the difference between what I owe vs. what my insurance company pays in the event of a total loss. Unfortunately I did have a total loss in a vehicle less than 1 year old. When I contacted TWS, (The GAP coverage company that the dealership uses) I found out that is not the way it works. TWS paid $154 toward a GAP balance of $2,000. The GAP policy is not fully disclosed at the dealership and does not work the way it's explained. I was also disappointed in the lack of efforts from the dealership to make any efforts to assist after emailing and asking for assistance several times. I do not expect a resolution to this issue, however I hope consumer's can see this review and speak to their car insurance provider about GAP insurance and Highly recommend avoiding the services offered at Nissan of Cool Springs

La'Keshia Carter

May 20, 2016

If I could give Nissan of Cool Springs 5.5 stars, I would! I felt an immediate connection when I walked through the door. Zac and Allen went above and beyond for me and gave me exactly what I wanted! It was definitely a God thing :) Once again, thank yall so much!!!

Redman

May 20, 2016

I would not suggest my worst enemy shop here. I refuse to go anywhere near this place again, they took advantage of my trust and screwed me over at every turn. - Snuck in extra undocumented charges despite the out the door price we agreed on.-Told me I should lie to the finance company.- Delivered my car damaged and then made me fight to get it fixed.- Implied the extended warranty covered this it did not.Basically ripped me off every chance they got!And now despite being told repeatedly to lose my address and not to contact me for any reason, they keep sending me emails and postal mail all the time.AVOID THIS DEALER AT ALL COST!

Gt1255

May 19, 2016

Staff works hard and is friendly. Would recommend this dealership to others. They try to get you the best deal. I am happy with my purchase.

DavidV

May 17, 2016

Initially posted regarding some frustrations regarding a complicated issue with my purchase. The owner reached out and resolved the issue thoroughly and expediently. Much appreciation and respect for this.

Tracey B

May 16, 2016

My last visit on Friday was far more then . everyone in the service dept was extremely helpful and polite.

Robc93

May 16, 2016

The car buying process can be a bit daunting but everyone at Nissan of Cool Springs made it a comfortable experience. My salesman, John Gillespie was terrific and continues to check on me weeks after my purchase. I ran into an issue with my speakers and he spearheaded the repair, making contact with original Ford dealer to call on the warranty to repair them. I would recommend this dealership to anyone, and tell em to go see John.

Disappointing Experience

May 15, 2016

Beware of the dealerships GAP coverage company TWS. When finalizing your contract you'll be told that Gap coverage makes up the difference between what you owe and what your insurance appraises and pays toward your balance in case of a total loss. The GAP coverage warranty company does not work that way. I had to learn this the hard way. After a total loss, I had a $2000 remaining balance. TWS paid $154 dollars of that balance. There is fine print in the policy that says TWS will take their valuation, not your insurance companies. In my case TWS valued my car at over $3,000 more than my insurance appraisal, Kelly Blue book, or NADA so they would not have to pay the claim. In theory GAP coverage is a good thing to have if you are not putting a large amount down, however I would not purchase it from any dealership that uses TWS. Speak with your car insurance provider first. GAP coverage is presented as covering the gap between what you owe in case of a loss, however they do not work that way.

mynewcar2016

May 15, 2016

Friendly and very helpful. My salesman Zac made my experience very easy and he was very knowledgeable about the car I selected. I would definitely recommend Cool Spring Nissan to all my friends.

Andytmizell

May 14, 2016

Quick to get you what you want, but supportive in giving you the time you need in your decision making process. They are patient with you.

Conner

May 13, 2016

Always good service and my oil change is done well.

Xterra

May 13, 2016

Jennifer was awesome! I needed a new transmission and radiator because I had a crack in my radiator and the fluid was leaking into my transmission and just wasn't good to say the least. Jennifer updated me on everything that was wrong with my car and was honest about it all. She made me feel comfortable and trust her with handling what needed to be done in order to fix my car. I never felt like I was being tricked into anything or being overcharged. I ended up spending a good chunk of money Just because I had to replace both radiator and transmission, and Jennifer was so nice and through in a free detail for me in some repay for spending the amount of money I did. I definitely recommend her and this dealership!!

sally hudson

May 12, 2016

Nissan is great cool springs is great the dealership is great the products are greAt

Lynn

May 11, 2016

I haven't had the best luck at dealing with dealerships and servicing my 2013 Murano, but was grateful to have made it to the service department in Cool Springs. Andrew was very accommodating in the service drive as well as honest about the length of time to service my oil change on a busier day! I knew what to expect and didn't mind the waiting area! Very clean and pleasant experience!

Kyle Schwartz

May 11, 2016

I'm sure nobody really likes buying a car. It is a major investment and you always want to make the best deal. But after going to just test drive a car and see what the Rogue had to offer, but everyone was fantastic and we ended up getting a great deal and buying a car.Bayo Anifowoshe assisted us and showed us numerous vehicles, let us test drive a few and kept looking for something that was perfect for us. All along I was debating which exact vehicle I wanted, and he finally showed us something that was perfect for the right price (better than I thought we could do).It was getting late in the day on a Saturday, but nobody rushed us and the paperwork process was easy. Bayo even stayed after closing time to make sure we knew how everything in the car worked.I'm truly glad we went to the dealership that day and I will recommend it to my friends.

mea1970

May 9, 2016

Truly, our experience at Nissan of Cool Springs was the best one we'd ever had. The main reason for that was Corinna, or wonderful sales associate, who answered all our questions and never made us feel pressured. Everything about the buying experience exceeded our expectations. We'd go back there (and to Corinna) without hesitation

James White

May 6, 2016

One of the best dealerships I have ever been in to look for a vehicle. Staff was wonderful. Treated me like family. Go Nissan Nation. Just go in and see them you will find out what I am saying

T. Williams

May 5, 2016

I was greeted by Mark from the service department when I took my car in for repair, I was surprised when I learned he was the manager. I was impressed with his operational involvement and friendliness. BTW, the repair did not cost near what I thought it would and they didn't try to find additional repairs I did not need like some dealerships. After the repair was completed, I received a follow up call from Ashley. When I told her the repair was minor and I was surprised with the follow up, she assured me it is Nissan of Cool Springs priority that I was satisfied with the repair and service I received. My next car purchase will be with Nissan of Cool Springs due to their professionalism and the extent the service department went to. Thanks Mark and Ashley, kudos to your service department.

xflygirl

May 3, 2016

Great experience! Everyone helpful and glad to take care of my older model. Even the Manager, Mark Hepler, was friendly and smiling, and that showed through rest of the group. Thanks for keeping the old girl running!

Lucy Presson

May 3, 2016

We came in late Friday evening to look at a car. Did not rush us and was willing to show different figures on purchasing. We all left around 10 pm

Misty Blue

May 3, 2016

I had an excellent team of experts assist me with the purchase of my new Maxima. Stephen Thompson was both professional and cordial and made car buying a pleasurable experience. Most importantly, he listened to me and then found the perfect car according to what I wanted. And then Marty Lang did a fabulous job of arranging the financing for me. Indeed, everyone I visited with who played a role in the new car purchase process was very knowledgeable, friendly and courteous. I would highly recommend seeking Stephen out if you interested in purchasing a beautiful new Nissan. I absolutely love my new pearl blue Maxima and am proud to be a member of the Nissan Nation of Cool Springs.

greaser

May 2, 2016

The folks are great and we have dealt with Jason before and the whole gang is super. The place is packed with units to see and select

Kellystemper

Apr 30, 2016

I had a great experience in returning a lease and upgrading another lease. Stephan the saleman was personable, friendly and helpful. I was there to look that day, but i got to bring home the vehicle i have always wanted.

Jeff

Apr 27, 2016

Bought my daughter a new Altima for her 21st birthday. She was surprised first by the fact she was getting a new car, and then by how easy the process was. Newt did a great job of showing her the cars she was interested in and explaining the process. I certainly recommend Cool Springs Nissan!

Satisfied

Apr 26, 2016

One of the things I dread most is to negotiate a new car purchase. However, due to the experience I had in talking to the salesman, sales manager and finance staff I will be able to move it up on the most dreaded list. I received informative, concise information without any high pressure sales tactics. I felt that my pricing needs were seriously considered and that a deal was reached that pleased both parties.

Kimberly

Apr 23, 2016

The experience we had at nissan of cool springs was great. Bayo went above and beyond for us in looking at suv's, I would recommend him to anyone in market for a new vehicle.

Haddra

Apr 11, 2016

This dealership was patient with my decision to make a purchase. I did not feel pressure to make a decision I wasn't comfortable with.

Lisacar2016

Apr 11, 2016

I had a great experience at this dealership. Everyone was knowledgeable, friendly and non-aggressive. I knew what I wanted when I walked in and they worked hard to meet my budget. Stephen made what can often be a stressful( long and exhausting) experience quite pleasant. Great Job!!!

Tom or Megan Sturm

Apr 11, 2016

I was very impressed that I was directed to exactly the car I was looking for and for the price I asked! Great experience overall!

Terri Jackson

Apr 8, 2016

This was the best car buying experience I've ever had. My salesman, Bishoy, took wonderful care of me. Everyone at the dealership is so friendly and helpful. I got a great deal and I love my new 2015 Rogue. I will definitely recommend Nissan of Cool Springs.

LEH2016

Apr 7, 2016

I purchased a 2016 Nissan Maxima Platinum.The Nissan team listened and worked with me to meet my needs and assisted me in helping my son's purchase my trade-in as well.Good people, I'll be back...

vlinn77

Apr 4, 2016

I just got my 2013 Nissan Altima from this location, after visiting MANY other car dealers in surrounding cities. This transaction by far, was easy, almost effortless due to the overly helpful staff, specifically Corinna. She listened to what I was looking for, and found it! She explained car specs and sold me with the v6 engine and showed me the car same day we called, within 15min of our call! I would recommend this company, and Corinna, to help find your next vehicle hands down.

hagewoodj

Apr 4, 2016

Very low friction sale. I pick the car, I tell them my payment and BOOM, 2 hours later I'm driving away :-)Very professional folks.

John Dymond

Apr 4, 2016

I have been in the market for a used Nissan 370Z for several months. Recently I noticed one at Nissan of Cool Springs. I was blessed to be teamed up with Tee Banks and his manager Riley Groves who both made my purchase experience a success. I couldn't be happier. Tee navigated the inventory, sent me multiple pictures to look through and gave me a thorough test drive and understanding of the vehicle. When it came down to brass tax, Riley Groves was a pleasure to work with to make the numbers work within my budget. I would highly recommend asking for Tee Banks when you contact Nissan of Cool Springs. You won't regret it! Sincerely,John Dymond

LadyHines

Apr 4, 2016

Corinna Limbocker was an absolute pleasure to work with from beginning to end. Will give her my business again and again! I couldn't have been more pleased with the way she accommodated my family, which included two tired and hungry toddlers. She went beyond customer service and just trying to make a sale.

Tryan255

Apr 4, 2016

Easy, seamless process for purchasing a new Maxima. My salesperson was very knowledgable about the brand and features. Outstanding customer service- I give them my highest recommendation!

vlinn_77

Apr 4, 2016

I just got my 2013 Nissan Altima from this location, after visiting MANY other car dealers in surrounding cities. This transaction by far, was easy, almost effortless due to the overly helpful staff, specifically Corinna. She listened to what I was looking for, and found it! She explained car specs and sold me with the v6 engine and showed me the car same day we called, within 15min of our call! (We were in the area). I would recommend this company, and Corinna, to help find your next vehicle anyway! five stars! *****

Islandgirl

Mar 31, 2016

I am very thankful I came into the dealership today and met Bishoy... He kept his promise and got me into another brand new vehicle and out of my lease... I am happy to be back in a Crossover... Thank you Nissan of Coolsprings and the managers there.

Rightstuff

Mar 31, 2016

We had intended to drive a Nissan and evaluate the vehicle alongside manufacturers that we were more familiar with, but not nessarily purchase during this visit. The sales team was knowledgable and patient as we explored the product. Our sales person, Bayo Anifowoshe, was helpful and responsive. We did purchase a new Nissan, that day. In addition to the attention that Bayo gave to us, the vehicle was an excellent value for the price. It was a good experience and the product was a great "fit" for us and our budget.

ScottW

Mar 30, 2016

High quality of service and positive attitudes will keep our family coming back to Nissan of Cool Springs. Paul Stamatis is as sincere and genuine as they come. In fact, everybody we met was exceptionally positive and helpful.

Ailem1976

Mar 30, 2016

it was an great experience stephen thompson was very helpful w my purchase.I would definetly recommend anyone to go and purchase nissan good customer services always on their feet greating asking if need anything

jgray

Mar 29, 2016

Corinna and the entire team at Cool Springs Nissan went the extra mile to ensure I was happy with my purchase. Excellent and timely communication. Buying a car is so stressful and Corinna was patient, understanding and totally gained my trust (which is hard) in this experience. I will never go anywhere else to buy a car!

scottw

Mar 29, 2016

High quality of service and positive attitudes will keep our family coming back to Nissan. Paul Stamatis is as sincere and genuine as they come.

Kim67

Mar 25, 2016

My expirence with Nissan of Cool Springs was awesome from start to finish. Everyone was incredibly attentive, responsive and helpful... it was friendly & appreciated, not pushy. Highly recommend this place to everyone.

ah2135

Mar 21, 2016

Sales group worked with me until I felt I received a fair price for the vehicle I purchased.. My salesman, Drew, was extremely pleasant and did a great job on my behalf. I look forward to building a relationship with The folks at Nissan of Cool Springs for many years to come. I would recommend this dealership to family and friends

Nashville151

Mar 19, 2016

When we first bought the car, the business/finance manager argued with me over the phone to the point where I was in tears. Then, once we paid the car off and called to cancel our gap insurance, we were told it had to be in person. So we called in advance to get their hours and told the receptionist we were coming that day to cancel the insurance. "Come on in!" we were told.Once we got there, we were told no finance managers were available and to come back another day. Seriously? Once we waited another 20 minutes to speak to the manager, we were told cancelling gap insurance could be done over the phone, and that we would have to wait another hour. So here we are, still sitting here, waiting for a 3 minute process (that's the time it would take, according to the manager). Very poor communication overall. We are so unhappy with this dealership and will never buy from them again.

kimbroughrl

Mar 18, 2016

Stephen Thompson was extremely helpful, courteous, professional and a pleasure to do business with. He went above and beyond to make sure our experience was positive.

kimbroughrl

Mar 18, 2016

Stephen Thompson was extremely helpful, courteous, professional and a pleasure to do business with. He went above and beyond to make sure our experience was positive.

kamal77

Mar 17, 2016

The service was Excellent . Mr Bishoy was very helpful and great experience . Bishoy explained very well and offer me many options to choice from. Thanks for all your help Nissan Team .

O'Connell

Mar 15, 2016

Bayo was very professional and a pleasure to work with. He was helpful throughout the process and never once applied pressure during the decision making process.

peggymuse

Mar 14, 2016

Dave Carey and Bishoy Rizk were wonderful to deal with. They both were very kind and explained things very well. Bishoy was very patient while I talked things over with my husband and asked questions. Dave worked hard to get us the right deal and car. We will definitely recommend both of them to our friends.

Vickicar

Mar 14, 2016

Bao Anofowoshe is one of the best. He made the car buying process so easy, enjoyable, and hassle free. We very much appreciate the no-pressure atmosphere and friendly environment Bao provided.

BBrowne

Mar 13, 2016

Anxiety-free process!! My husband and I recently purchased a Pathfinder from the GREAT team at Nissan of Cool Springs! We had the BEST car buying experience due to the EXCELLENT service! All our cars will be purchased from Nissan of Cool Springs!

1234

Mar 8, 2016

Bishoy Rizk was very helpful and tried to move things along very fast. I was also listened to and was given what I asked for!

dwight

Mar 5, 2016

I'VE NEVER HAD A BETTER CAR BUYING EXPERIENCE. WILL NEVER PLAN ON GOING ANYWHEREELSE. CORENNA IS A TOP NOTCH SALES LADY!! KEEP IT UP

greg

Mar 3, 2016

My wife and I purchased a minivan from Nissan of Cool Springs in January 2016. Genuinely, I highly recommend doing business with them. From Lynda at the reception desk to our sales consultant Bayo to GM Ryan to Joe in finance and all the way up to owner/executive Jason...these folks were first class in every way. Ours was a unique situation and Nissan of Cool Springs went above and beyond to make things happen. They were efficient and clearly demonstrated care for us as customers. Thanks so much to the team there. We are grateful for your work on our behalf.

jlas

Mar 3, 2016

Earlier this week, I purchased a new Nissan Sentra SR from Nissan of Cool Springs. This was my 2nd purchase from them and this was a very pleasant experience. They worked out a fair deal on my negative equity situation that I felt comfortable with. Thanks guys! -Jon

Karl

Mar 3, 2016

Before my trip to Nissan of Cool Springs I'd never purchased a car before, having mostly inherited my previous vehicles. So, it was a new experience for me, one which was made unexpectedly both pleasant and easy. They were fairly busy given that it was a weekend, yet every staff member from the moment I arrived were courteous, friendly, and very accommodating. I explained exactly what I needed in a car; no frills, all function; and they helped me get exactly what I was looking for at a price within the range I wanted. Everything went smoothly and quickly, and I can't thank or recommend them enough.

Cannon, D'mitri & Donna

Mar 2, 2016

I was very pleased with the service of your salesman- Mr. Telando Banks. This young man showed the type of character I prefer as help when I'm considering a purchase. Number one- he was respectful, also a pleasant demeanor with my wife and I, apparently knew his product, and in the end let the car sale itself ( to my wife- smile ). A very good purchase experience for us. You may want to list him as a part of your sales team on this survey.

MichtoTn

Mar 1, 2016

Everyone we had contact with at Nissan of Cool Springs was very helpful. They made buying a new vehicle easy. I had planned on looking and ended up buying.

chelsea13

Feb 29, 2016

My car buying journey started long before I ever drove a car off the lot and the staff here had been nothing short of extremely helpful. I was on the lookout for a Juke and wanted to test drive a few times before making the commitment to buy. I never felt overly pressured to make a decision and everyone was helpful in answering any questions I had regarding the car. When I was ready to buy, they were able to help me and provide a great deal for a car that I watched them pull the plastic off for me to sit inside and try out. Can't get much newer than that. This was such a great experience for making my first car purchase and I would come back here again if I ever needed a new car.

greg

Feb 29, 2016

My wife and I purchased a minivan from Nissan of Cool Springs in January 2016. Genuinely, I highly recommend doing business with them. From Lynda at the reception desk to our sales consultant Bayo to GM Ryan to Joe in finance and all the way up to owner/executive Jason...these folks were first class in every way. Ours was a unique situation and Nissan of Cool Springs went above and beyond to make things happen. They were efficient and clearly demonstrated care for us as customers. Thanks so much to the team there. We are grateful for your work on our behalf.

Flat Creek Crew

Feb 2, 2016

If you want a dealership to get you that perfect vehicle, then cool springs Nissan is for you! We helped our daughter buy her first vehicle and she was in love with a certain color, and they found it in Georgia. To see that look on her face was worth it, and Cool Springs Nissan made it happen. The staff made us feel special and they made her first car buying experience the best. We would recommend you give them a try.

Sammie

Jan 28, 2016

Everyone at Nissan of cool springs made great efforts to ensure my satisfaction was paramount to include finding an exact match for the vehicle and features I was interested in and assisting me with finance options. I was very pleased with the courtesy and respect shown through out the process and would recommend this dealership to all vehicle shoppers. The team concept was evident throughout the process and everyone made themselves available to answer all of my questions in detail. Even if you are not looking for a nissan I would still recommend stopping in for a tour of the great selection and a cup of coffee. ;)

Taylor

Jan 26, 2016

I have purchased many new and used cars through the years and I can say this dealership's staff is the best I have ever dealt with. Bishoy and Bayo are two outstanding salesman. They took the time to get us exactly what my wife and I wanted, and answered every question we had. The best part was there was no games like other dealerships. Ryan, the General Sales Manager also took time out of his busy schedule to talk to us and made us feel comfortable about our decision. If all other dealership's staff were as friendly as Nissan of Cool Springs there would not be a negative attitude about new and used car salesman. They have defiantly earned my repeat business the next time I'm in the market for a new or used car.

Taylor

Jan 26, 2016

I have purchased many new and used cars through the years and I can say this dealership's staff is the best I have ever dealt with. Bishoy and Bayo are two outstanding salesman. They took the time to get us exactly what my wife and I wanted, and answered every question we had. The best part was there was no games like other dealerships. Ryan, the General Sales Manager also took time out of his busy schedule to talk to us and made us feel comfortable about our decision. If all other dealership's staff were as friendly as Nissan of Cool Springs there would not be a negative attitude about new and used car salesman. They have defiantly earned my repeat business the next time I'm in the market for a new or used car.

Erinbeth

Jan 24, 2016

I was skeptical working with any and every dealership- the negative stigma of underhanded salesmen had me cynical and slightly aggressive. As a college graduate, and my first purchasing of a car, I was consulting with several dealerships. This dealership turned my preconceived thoughts and beliefs upside down. They gave me exactly what I requested. A price better than I requested. And didn't pressure me with special add ons or upgrades or hidden fees. I received 0% financing. They looked at my personal situation-as a fresh out of college graduate, 9 months into my career. As a social worker- I value equality and individualism. They worked so hard to get me what I needed. Corinna Limbocker was a fantastic sales consultant! Highly recommend! Also, the financing guy, Joe is hilarious!

Angela Ainslie

Jan 21, 2016

I originally went in for air in each of my tires as they were low. The Service Rep (Robert R) was kind enough to inflate all the tires - at no cost. While he was inflating the tires, he noticed that 2 of my tires were not original to the car and bought from another company. Robert advised me that Nissan is willing to price match on tires. I have had 3 Nissans for over 10 years and was never informed that they were even willing to work with someone on the price of tires. I always went to another company and bought what I had to. Robert also gave me his business card and stated that he places his work cell phone number on the card to accept texts from customers that would like to "text ahead" for an appointment, For customers like myself that prefer to text and may not be able to make a phone call during work; this is the most convenient option.I felt comfortable and that Robert was there to help me. I have never thought of someone in the "car business" as trustworthy or having my best interest at heart.

rdwurzler

Jan 13, 2016

I went on the internet to cool springs Nissan picked the car I liked and selected the text the dealership option corinna answered me right back set up a date and time to see the car a few days later and got the deal done within a few hours that's what I call a fast and friendly car buying experience !!

anburn

Jan 12, 2016

Drew Jackson assisted me on buying my vehicle this weekend. He answered all questions that I had with patience and kindness. I, in no way, felt rushed during my time there. I ended up leaving with a great deal!I recommend this dealership to anyone who is looking for terrific vehicle assistance.

NewNissanOwner

Jan 9, 2016

Overall, a good experience with the sales associate. The one we were supposed to meet up with was tied up and handed us off to another. The process beyond that point could use some improvements. As my first new car purchase unfolded, I learned a few things. The person you deal with on the front end doesn't have the power to close the deal when you start negotiating. The sales manager has to come out and take over. As we waited to move to the next part of the process (finance), we watched the same thing happen to several other customers in the showroom. Our salesman kept saying we had to talk to finance about loan details and extended warranties. So when we walk into finance it was very awkward. Nice guy, but maybe too many assumptions on his part. He asked did we have any questions, and I reiterated again it was our first time buying a new car so he would need to lead us through the details. Still no details on term, down payment amount, interest rate, etc. We start going through the paperwork and finally I say we haven't even discussed loan details. He said oh, it's xx months, xx rate, with xx down payment and All of the paperwork is ready for you to sign. I responded shouldn't we discuss that. I might not want to finance for 5 years, and I was previously told the rate would be xx. After spending a lengthy amount of time in that office, the deal was done. Over. Again, I think there are good people there, just need to improve on the process and communication.

thobhall

Jan 9, 2016

Overall, a good experience with the sales associate. The one we were supposed to meet up with was tied up and handed us off to another. The process beyond that point could use some improvements. As my first new car purchase unfolded, I learned a few things. The person you deal with on the front end doesn't have the power to close the deal when you start negotiating. The sales manager has to come out and take over. As we waited to move to the next part of the process (finance), we watched the same thing happen to several other customers in the showroom. Our salesman kept saying we had to talk to finance about loan details and extended warranties. So when we walk into finance it was very awkward. Nice guy, but maybe too many assumptions on his part. He asked did we have any questions, and I reiterated again it was our first time buying a new car so he would need to lead us through the details. Still no details on term, down payment amount, interest rate, etc. We start going through the paperwork and finally I say we haven't even discussed loan details. He said oh, it's xx months, xx rate, with xx down payment and All of the paperwork is ready for you to sign. I responded shouldn't we discuss that. I might not want to finance for 5 years, and I was previously told the rate would be xx. After spending a lengthy amount of time in that office, the deal was done. Over. Again, I think there are good people there, just need to improve on the process and communication.

DDT, Alabama

Jan 8, 2016

I came, initially, to Cool Springs Nissan to see the vehicles they had. It was at the end of the day and was tired. We came upon Bishoy who expedited our visit, as requested. As a result of his professionalism, my wife and I both purchased vehicles.Heather was most professional and very customer oriented. She made the car buying experience much more enjoyable.

paulagame

Jan 8, 2016

Drew Jackson, the salesman, listened to what I wanted in a new car. He helped find the right one and answered all my questions with patience and understanding. In the end, I feel that I got the exact car I wanted at a very good price.

Deb

Jan 7, 2016

Jason,Just wanted to take a minute to tell you that you have the best service team of any dealership I have done business with. I went to get a "free" tire rotation at Tire Discounters one day cause it was near my house. My BAD.....they tried to up sell me a new battery. I knew my battery was fine so I said..... don't do a thing and I took it to Mark and he had his team check it out. Guess what!? My batter checked out perfectly. I will ALAWAYS recommend you guys and your service department to everyone even if they don't drive a Nissan.BTW so great to see your adorable family in your TV ads on channel5 in December!Deb Laffey

Johnnyboy

Dec 10, 2015

Drew was great to work with. Bought a Juke with little hassel and great price. I was really surprised at the whole experience. Guess I'm used to going toe to toe.

Thomas5

Dec 9, 2015

Everyone that I delt at your dealership showed great interest in my needs and what I was looking for .being in customer service myself . I feel that we all work hard and find ourselves want to be served and have our needs meet. At your dealership I found both .

Mike

Dec 8, 2015

I know that you buy a used car "as is", but, you expect the air, defrost, etc.. to work. I bought this little Ford Focus for my daughter and it turned cold a few days later. Not only did the defrost not work, nothing about the air settings work except blow air straight forward. it wouldn't change to blow anywhere. It wouldn't blow hot air. I e-mailed the owner and the internet sales manager and they didn't have the courtesy to respond. My salesman did not respond to the complaint either. They called and asked us to pick up an another temporary tag so my wife took it in and got service to look at it. First they told her it had nothing wrong with it. When she pressed the issue, he came back and told her that we bought it "as is".I would not by anything from them if they were giving it away.

Kcarper

Dec 5, 2015

Bishoy went above and beyond to help us find the perfect car for my daughter. He listened to our every wish and found exactly what we wanted quickly. The next time we are in the market for a new NISSAN, Bishoy is our go to guy!

Ellen G

Dec 5, 2015

Would NEVER shop here again. Poor integrity. Buyer beware & take any used car purchase to independent service dept. before signing contract. If used car not checked out by different service dept, may be stuck with a lemon or fight for the sale to be voided.

Happymom

Dec 5, 2015

Bishoy went above and beyond to help us find the perfect car for my daughter. He listened to our every wish and found exactly what we wanted quickly. The next time we are in the market for a new NISSAN, Bishoy is our go to guy!

Tam Clark

Dec 2, 2015

We had bought our first vehicle from Nissan of Cool Springs in 2013 and have been very happy with the level of professionalism and service. Everyone has gone out of their way to take excellent care of us from the purchase through the service. With the recent purchase of our 2015 Rogue our experience was not only the pleasant experience we expected but you and your staff have again exceeeded expectations. I was hesistant to take this on with my broken leg, having to keep it elevated and with minimal mobility etc. But Christy Nettles make this a cake-walk for us. She was personal and professional and helpful from the moment we pulled to the curb. We are very grateful for the amazing deal she was able to secure for us, allowing us to get into the 2015 Rogue which much better suits our needs with our 1 year old son, not to mention my semi-handicapped status for the next three months! Thank you for taking such good care of us. I feel certain we are life-long customers. Again, Christy made all the difference for us!

Fenderphil23

Dec 2, 2015

A very hassle free process.. Gave me exactly what I was looking for and the sales rep. was very knowledgeable about Nissan's vehicles. I highly recommend this location to anyone looking to purchase a vehicle!

Krutnor

Dec 2, 2015

This was not your typical car buying experience; I.e. Like going to "the all night dentist......" Everyone I dealt with from the sales rep, to his manager, and finance were all knowledgable, professional, and responsive to my needs.

kyra0616

Dec 2, 2015

I went into the dealership to see what my options were with trading in my vehicle and left w/ the car I love!!! I let them know what I wanted, and they provided just that. I am more than pleased w/ my purchase!!!

Tam Clark

Dec 2, 2015

We had bought our first vehicle from Nissan of Cool Springs in 2013 and have been very happy with the level of professionalism and service. Everyone has gone out of their way to take excellent care of us from the purchase through the service. With the recent purchase of our 2015 Rogue our experience was not only the pleasant experience we expected but you and your staff have again exceeeded expectations. I was hesistant to take this on with my broken leg, having to keep it elevated and with minimal mobility etc. But Christy Nettles make this a cake-walk for us. She was personal and professional and helpful from the moment we pulled to the curb. We are very grateful for the amazing deal she was able to secure for us, allowing us to get into the 2015 Rogue which much better suits our needs with our 1 year old son, not to mention my semi-handicapped status for the next three months! Thank you for taking such good care of us. I feel certain we are life-long customers. Again, Christy made all the difference for us!

jade2016

Nov 30, 2015

I hate car shopping. Endless negotiation and haggling are not my thing. Thanks to Cool Springs Nissan, I had the best experience I've ever had purchasing a car. Zac was friendly but not phony, Riley understood my budget goals and made it happen. Steve and Marty were helpful and informative. It was a great experience.

NOYB

Nov 29, 2015

this dealer has been great on sales and service for me over the last 20 years.my salesman for the 2015 Leaf i just bought [my 3rd one], Bishoy Rizk, was really great!helpful, friendly and just a pleasure to be withanda great help after the sale too.all the people there are very nice and helpful.

NOYB

Nov 28, 2015

this dealer has been great on sales and service for me over the last 20 years. my salesman for the 2015 Leaf i just bought [my 3rd one], Bishoy Rizk, was really great! helpful, friendly and just a pleasure to be with and a great help after the sale too. all the people there are very nice and helpful.

steve1

Nov 26, 2015

I was extremely pleased with the service I received when coming into this dealership. My sales rep Zac Drew was a pleasure to work with. Steve Bubel their sales manager that night was able to get the deal I needed so that I could drive off with my new Altima. I would also like to thank Bayo Anifowoshe for walking around at night in the cold showing me vehicles. Never did I feel pressured into buying a new car and they stayed after hours to get me my deal. Marty Lang in finance explained everything to me and never attempted to pressure my into buying things I did not need. I have bought many new cars in my time and I can say this was the best experience I have ever had at a dealership. I will be a return customer. Thank you.

steve1

Nov 25, 2015

I was extremely pleased with the service I received when coming into this dealership. My sales rep Zac Drew was a pleasure to work with. Steve Bubel their sales manager that night was able to get the deal I needed so that I could drive off with my new Altima. I would also like to thank Bayo Anifowoshe for walking around at night in the cold showing me vehicles. Never did I feel pressured into buying a new car and they stayed after hours to get me my deal. Marty Lang in finance explained everything to me and never attempted to pressure my into buying things I did not need. I have bought many new cars in my time and I can say this was the best experience I have ever had at a dealership. I will be a return customer. Thank you.

April

Nov 22, 2015

My husband and I were in need of a new vehicle with blind spot technology due to the recent loss of his right eye. Bayo Anifowoshe was the best salesman anyone could ask for!!! He was patient and understanding while showing us the many options available. We ended up with a beautiful pearl white 2015 Nissan Altima SL that we are extremely pleased with. When we go vehicle shopping again, we will definitely start at Nissan of Cool Springs and ask for Bayo!!!

Black knight

Nov 22, 2015

Doug and Scott were very non pushy in dealing with me. I was very honest in this purchase because I was working with another dealer as well. After explaining my situation to Doug and with Scott in terms of my financing, which I came in with, at no time did I feel pressured. I would have not chosen this dealership had it not been for USAA Car Buying Service but I'm glad I did now. Thanks for taking care of this veteran!

BevC

Nov 19, 2015

Our sales rep Bishoy Rizk was awesome ! We came in very late, Bishoy and finance stayed very late to accommodate us. No pressure, just informative.

AltimaDriver

Nov 15, 2015

My experience with Nissan of Cool Springs was fantastic. Each staff member greets you with a friendly smile and is eager to assist. I had my car serviced for an oil change, and it was done in less than an hour. Jennifer was such a pleasant person to work with and was very thorough in explaining the results of the diagnostic test run on my vehicle. I recommend this place with extremely high praise!

bcbutler2001

Nov 13, 2015

Best experience I have ever had in buying a car. Bishoy was a pleasure to work with as well as the finance manager Rob. I will always recommend this dealership to anyone looking to purchase a new car. Thanks again!

cardsfan57

Nov 12, 2015

We had a great experience at Nissan of Cool Springs. Zac was very knowledgeable and helpful. He was friendly and helpfu. Ryan was also helpful. Most definitely would recommend this dealership to anyone.

Old guy

Nov 12, 2015

From our first contact with Christy and Kyle we were well treated. They listened to what we wanted and did their best to meet our requests. The whole process from first contact to auto pickup went smoothly.

TitanSV2014

Nov 12, 2015

Our Salesman, Michael Brown was awesome, he went above and beyond to offer us the best deal on what our family needed. He did everything he could to satisfy all of our request regarding our purchase. His manager also went out of his way to make sure we were happy.

WALSWORTH

Nov 10, 2015

bishoy is one of a kind truely a fine human being will never trade with any one else also a couple days after the purchased i noticed due to an obvious defect the tail light had cracked bishoy is working with me to bring that to a positive end

Wil

Nov 10, 2015

I recently (10-30-2015) bought a used 2012 Honda Cr-V. They did not disclose that there were 3 manufacturer recall that were not fixed. I did a google search to find the recalls. Car-fax showed one recall. I notified the dealership the following Monday. Since the SUV is sold, it is not their concern. A lesson learnt the hard way. So research the dealers integrity before you buy. Don't car shop late in the evening.

Nanseesworld

Nov 10, 2015

Matt made the car buying process much easier. Plus, because the vehicle we wanted had to come from another dealership, Matt made it happen. BTW, we are 'return' customers to Matt. He sold us our Leaf 2 years ago and we were so impressed, we came back to and bought a Rogue this time. He's a good guy that does a great job for his customers. He's a real asset to Nissan of Cool Springs.

Katie M

Nov 9, 2015

Bishoy at Nissan of Cool Springs just put me in my first new Nissan, and I'm ecstatic. Mine wasn't the easiest deal to get done, either - I was a bit upside-down on my current car, and some of my ex-husband's unfortunate payment history is mistakenly reporting to my credit in the wake of our recent divorce - but Bishoy and his team made it work. When I arrived at the dealership, I had just come from a competing dealership who couldn't provide terms I was comfortable with. From Bishoy, I got a fair price (and a decent interest rate) on a great vehicle, Bishoy totally eliminated the usual anxiety associated with making a major purchase, AND I was driving a new car out of there within 4 hours. I also know more about this vehicle than I've ever known about any car I've ever owned; they went through a rather exhaustive new owner orientation (thanks, Tamar and Steve!) that explained every. single. feature. If you're looking for a new car, call Bishoy. You won't regret it!

Katie M

Nov 9, 2015

Bishoy at Nissan of Cool Springs just put me in my first new Nissan, and I'm ecstatic. Mine wasn't the easiest deal to get done, either - I was a bit upside-down on my current car, and some of my ex-husband's unfortunate payment history is mistakenly reporting to my credit in the wake of our recent divorce - but Bishoy and his team made it work. When I arrived at the dealership, I had just come from a competing dealership who couldn't provide terms I was comfortable with. From Bishoy, I got a fair price (and a decent interest rate) on a great vehicle, Bishoy totally eliminated the usual anxiety associated with making a major purchase, AND I was driving a new car out of there within 4 hours. I also know more about this vehicle than I've ever known about any car I've ever owned; they went through a rather exhaustive new owner orientation (thanks, Tamar and Steve!) that explained every. single. feature. If you're looking for a new car, call Bishoy. You won't regret it!

philcobucci

Nov 9, 2015

I have been shopping for a new SUV for the past two years and kept avoiding "pulling" the trigger -- because I really dislike dealing with pushy and uneducated sales people. This experience was a completely opposite. Corinna was incredible to interact with and not pushy in the least. From arrival to departure, the team at Nissan of Cool Springs was professional, courteous and engaged. I have been thrilled with my experience and will share this with my network.

Smcghee

Nov 9, 2015

This is my 2nd used car/truck that I have bought through Nissan of Cool Springs. I live about 45/hr drive. and will return. No hassle, no pressure. I Have Bishoy before. I went in told him the price range and the payment and after test drive in about an hour my daughter was driving her new car.Sheila McgheeJoelton TN

violet123

Nov 9, 2015

I was taken care of by Doug Hammond, he was great, he made me feel like family. no pressure and patient. I have already referred him to my friend who is looking to buy a new car!

Livingm

Nov 8, 2015

Bishoy rizk was my salesman and once again he hit another one out of the park. Bishoy was very transparent about everything concerning my purchase. He has the best work ethics of any salesman I have met. He was a pleasure to work with and I look forward to doing business with him again.

jeniferduffy

Nov 6, 2015

Corinna was GREAT. Everyone was great! Highly recommend our car and our sales staff. Everything was great from beginning to end. Only wish the process did not take as long as it did.

tjl52

Nov 6, 2015

I couldn't be happier with the experience I had at Nissan of Cool Springs. Bishoy was extremely helpful and friendly. There was no pressure or aggressive sales tactics. They were willing to work with me and gave me a great deal on my trade. Everyone I dealt with was very professional and answered all my questions. I highly recommend this dealership.

w0282172

Nov 5, 2015

We worked with Corinna Limbocker. She was so sweet and patient and got us a great deal! I would recommend her to anyone looking to buy a car!

jpurcell2

Nov 4, 2015

Jack was extremely helpful and really listened to what I was looking for in a new car. I couldn't have asked for a better experience and would recommend Nissan of Cool Springs and Jack to anyone!

JNL3661

Oct 24, 2015

My wife and I visited Nissan of Cool Springs in desperate need of a new vehicle. I will admit that it was a only choice that I came upon that was open on a Sunday in our area. But what a BIG surprise it was, We were greated by Paul almost as soon as we got out of our car and within 15 minutes of Paul's great customer service we were test driving the first of two vehicles that neet out needs. Being tall with long legs presents a hassle finding the right car for us at times but Paul walked us over and put us in touch with a beautiful Nissan Altima and after the test drive we knew it was the vehicle for us. Now we were expecting the normal price war haggle when we went in to do the paperwork. However Paul drew a line on the paper and told my wife to write a figure down she could live with as far as a monthly note. Within 10 minutes he came back and they were within 10 dollars of the price range we were looking for. All said and done within an hour and a half ( including test driving both vehicles) we were driving away in our new car. Great job by all but especially Paul.... he just became my salesman of the future and Nissan of Cool Springs my dealer when I need carsi the future, Job well done!!

Margo.ward

Oct 22, 2015

From the first time I spoke with Bishoy to finalizing the paperwork, the entire group at Nissan of Cool Springs went above and beyond to get me exactly what I wanted. They were awesome!!

Rebrcar

Oct 21, 2015

Our Salesperson was friendly andpersonable. Even though the dealership was obviously swamped, my husband and I did not feel rushed and had an enjoyabke buying experience.

Sweetplum

Oct 20, 2015

This was the first dealership we visited for test drive of Armada. We didn't think we were going to purchase a brand new car. Doug Hammond was a very helpful and friendly sale consultant. The whole process of test driving, purchasing, and financing was very pleasant and straightforward. It was hassel-free. Everyone at thw dealership was nice. I strongly recommend this dealership.

Tross320

Oct 20, 2015

I had a good experience there. They were very patient and helpful at helping me find the vehicle I wanted. The only complaint I would have is I had to wait 2 hours for them to detail the vehicle.

Coach Reasonover

Oct 17, 2015

We are a family that is no longer growing but rather growing older. What used to be a family of 2 adults with children is now a family of 7 adults who have all needed cars in the past 3 years.We got the first two at different dealerships and have had a bad experience with both of those dealers ( not named).But 3 years ago when I was looking for as specific car I went to Nissan of CoolSprings on a whim. Boy am I glad I did. I only had 10 minutes so I figured go see if they have what I wanted and if yes set an apptment but if no I could leave with no pressure from a sales person.I was looking for a 2011 black Nissan Cube fully loaded with the interior mood lighting. Now keep in mind this was in 2013 and I wanted low miles. I went to the dealership and Paul Stamatis was the first dealer who approached me. WOW WAS I LUCKY THAT DAY!!! Paul chucked a bit when I told him what I wanted, but hundred me and looked in the stock to see if they had one in. I was expecting a used one that was maybe close but not have all the things I wanted. Paul came back to me with a perplexed look and said, " you won't believe this, but I have a NEW one that is exactly what you want".... WAIT, WHAT?!I am looking for a 2011 it is 2013 and you still have a new one?Paul:" yes, and I have no used of any year and this one has 5 miles on it"So I bought a cube! And I LOVE it!Flash forward 6 months, both my son and daughter need a car on the same weekend because their cars broke down 12 hours apart.I call Paul at Nissan again and he says "I have just what you are needing / looking for, this is getting weird it came in today"So we purchased a 2007 Hyundai Santafe and a 2007 Jeep Patriot the next day This last Thursday I called on Paul again when Our family needed a car once again. I once again told Paul about an impossible request. A white whale of sorts. The dad of the families dream car.I was looking for a Toyota FJ Cruiser 5x4 2014 with under 25k miles for 35k out the door. Oh and I once again wanted it LOADED and wanted a certain type of wheels..Paul laughed and said "I haven't seen one of those in over 6 months, good luck, but I'll look"I thought my luck had run out on cars but NO this was the white whale for our family and Again Paul came through. He put me on hold and looked and came back on the line laughing and said "this is officially creepy, I have exactly what you need it came in on trade a few hours ago"I put the deposit down to keep it sight unseen because I trust Paul that much, went back in Friday morning at 8 am and purchased the truck.Now at this point, I will ONLY buy from Paul and even refused to buy a car for a bit while he left Nissan for a bit. (We waited till he returned)I trust that he will not pull dealer dirty tricks on me.He is a no pressure guy!He shoots straight!He makes sure I get what is needed and wanted!He has become a friend, all from that I ital lot meeting 3 years ago while looking for my funny little cube.Thank you Paul for helping me with my family car needs while making sure I am able to keep them safe and away from side of the road breakdowns.

Bubba

Oct 14, 2015

Great place to buy a car and would buy a car from them again. He help us figure out what vehicle we wanted to get for our daughter

Mr. Electric

Oct 11, 2015

I was looking at used Electric Vehicle's and had prices from a couple of dealerships. When I was shown a new Leaf with the important features i needed for the same amount of payment a month as a used one. Also for half the payment period and a full warranty for that period it was leased. It wasn't to hard to make up my mind what was the better deal.

Chadpacs33

Oct 10, 2015

Michael Brown was our sales consultant and made our new car purchase a great experience. Michael did not pressure us into any decision and provided great customer service! We purchased a Nissan Murano in 2014, and we had such a good experience working with Michael, that's the reason we returned to buy a new 2015 Rogue. Thank you, Michael...We appreciate your professionalism!

Jon

Oct 6, 2015

I had a trade in and came looking for a good deal. This guy answered my questions took me on a test drive and treated me with respect while I made my decision. I reccomend!

deedeelee

Oct 5, 2015

Bishoy is one of the main reasons we keep coming back. He is very helpful. This is the second vehicle we have purchased from him in the last 2 years.

Jvillarreal

Oct 2, 2015

Bishoy continues to deliver the best service! Ronnie located the exact vehicle I wanted. Smooth process from beginning to end! Would recommend this dealership to everyone I know!

TNgirlBAMAfan

Oct 1, 2015

This was my first purchase of a Nissan and I'm very pleased with the patience and knowledge of Doug Hammond. He listened to my needs, talked through the options, and helped make this an enjoyable experience. I highly recommend him and Nissan of Cool Springs.

clagan

Sep 28, 2015

Michael Brown is probably one of the best sales representatives I have ever dealt with-no pressure just tells you like it is and lets you make up your own mind. Could not be happier.

joyous337

Sep 28, 2015

My family had to unexpectedly buy a car due to a car accident. So our budget was limited. I came in to Nissan and Jack Utz helped me get a great car at a great price. He was so nice and courteous and was a real pleasure to work with.

mdwilliams

Sep 23, 2015

This is the third car we have purchased through Nissan of Cool Springs. They are easy, straight forward, no-stress. The perfect ingredients when shopping for a new car.

Sslaughter

Sep 22, 2015

Bishoy Rizk was wonderful!! He took very good care of us. Found the car we wanted and was finished as soon as possible. Thank You.

satisfiedcustomer

Sep 21, 2015

Buying my new car was completely stress-free! Drew Jackson was the Representative that assisted me throughout my car-buying experience. He immediately put me at ease, was receptive to what I was looking for and made the process smooth and quick. He explained in detail everything that I needed to know, showed me how to use the technology of my car (which I LOVE) and synced my cell phone with the car. I would recommend to anyone to use this dealership and see Drew Jackson, he will help you find the car just for you.

Lori L

Sep 18, 2015

I came in to test drive a car about an hour before closing. Well, I fell in love with it and they stayed late to do the paperwork so I could take it home that night! They never tried to rush me or guilt me into hurried decision. They patiently answered all of my questions. My salesman followed up the next day to be sure I didn't have any more. I would highly recommend this dealership.

csmith43

Sep 16, 2015

I entered Nissan of Cool springs and was quickly greeted by Bishoy. He helped me to find the vehicle I wanted and we were finishing up the paperwork in about an hour's time. After the purchase they cleaned the car put gas in the tank, and even got my emissions checked for me. I even get a complimentary oil change when the time comes. Overall it was a wonderful experience.

S.K.

Sep 11, 2015

Corinna Limbocker worked really hard to see that I was happy the entire time. Great person to work with! I'm glad to have met her.

DannyD

Sep 10, 2015

I have bought two cars from this dealership and I have had nothing but great service. Our sales consultant was Bishoy Rizk and he did a great job. He asked what we were looking for in a car, and found us the best vehicle that meant our needs.

carguy jimmy123

Sep 9, 2015

Corinna Limbocker was accommodating, and she worked hard understand how best to serve us. She did not exhibit high pressure and listened to what we said. She made this a fun and pleasant experience.

TNteasipper

Sep 9, 2015

Drew Jackson was accommodating, and he worked hard to understand how best to serve us. He did not exhibit high pressure and listened to what we said. We appreciated his efforts and cordial demeanor throughout.

cardude1

Sep 5, 2015

Got great service and attentive consideration. Management was helpful and gave me an unbeatable deal on a gorgeous, loaded Platinum Murano...My wife was delighted and we drove off into the sunset! :). this is a great dealership and I couldn't recommend them highly enough to anyone.Barry GordonKathy Heltonh

Clara G

Sep 3, 2015

Jack Utz provided me with the best and easiest buying experience I have ever had buying ANY car. In my lifetime I have purchased more than 15 new vehicles and many used but I have never been to a friendlier dealership and sales person than I had at Nissan of Cool Springs.

Keith

Sep 3, 2015

Shane was very helpful and patient in helping me find the right car. I told him what I was looking for and the price range I wanted to stay in. He went above and beyond and I appreciate it very much!

A. McCutcheon

Sep 2, 2015

Purchasing a car is worse than going to the dentist. The representatives at Cool Springs did their best to make my experience bearable. They were able to offer me a deal that no other Nissan dealership could match.

Jacquelyn

Sep 2, 2015

We dealt with Mr Jack Utz, he was very professional, eager to help and had a great demeanor while dealing with my my husband and my grandfather we brought along. He did everything he could to get us the right car at the right price. We will do business again with him.

Jacquelynb31

Sep 2, 2015

We dealt with Mr Jack Utz, he was very professional, eager to help and had a great demeanor while dealing with my my husband and my grandfather we brought along. He did everything he could to get us the right car at the right price. We will do business again with him.

Phoreal

Sep 2, 2015

Good service. Can be a lil better on price but they do deal with you and try to let you go home with a brand new car.

someone

Sep 2, 2015

Drew Jackson helped us navigate through the purchasing of a new Quest Van.Thanks, Drew for all of your help!We would definitely recommend Drew to all who are in need of assistance in getting a new vehicle.Linda and Bill Bradley

Dmkelly

Aug 30, 2015

Corinna Limbocker professionalism and integrity surpassed all my expectations as a car buyer. She was knowledgeable and very patient. I appreciate her commitment to quality and her understanding of my immediate and financial needs. I recommend that you look for this young lady, she WILL put you in the best car! Thank you Corinna, you made this experience awesome! Scott was also a awesome representative of Cool Springs Nissan, he made sure I understood all financial obligations and responsibilities associated with the purchase of this car.

AHutsell

Aug 19, 2015

I walked into Nissan of Cool Springs as a first time car buyer and walked out completely satisfied with both my experience and my purchase. Jack was extremely knowledgeable on the inventory of cars at the dealership and made sure to answer any questions I had while shopping. Unlike many horror stories I have heard about your "typical" car salesman, Jack was very helpful and allowed me to think through all my choices and arrive at my own decision without feeling any pressure. I would definitely recommend visiting Nissan of Cool Springs if you are in the market for a new vehicle. They were extremely helpful and I could not be happier with my new Nissan Rogue.

Gretchen

Aug 14, 2015

Our salesperson, Mike, was great! Very personable and willing to show us anything we wanted to see. Had all the answers we needed. Mike listened to what was important to my husband and I and got us into the perfect car. The finance part was a tad slow, but unavoidable because the dealership is hopping!

jaycrouse

Aug 14, 2015

Bishoy Rizk was our sales person. We found that he was very helpful and made sure that we were able to look at the vehicles at our leisure. He listened to what we were looking for and showed us the vehicles based on our criteria.

Bambi64

Aug 6, 2015

The staff at Nissan of Cool Springs was courteous and willing to meet us half way. First time Nissan owner and I am happy! Also, I am learning all the technology features that I felt I did not need!

peacock15

Aug 6, 2015

I was able to get the new car for the price I was looking for and very close to the price of my trade in without a lot of hassle. Which made the car affordable so I made the purchase.

tsimmons720

Aug 6, 2015

Just bought a new truck from Nissan of Cool Springs. My salesman David Duran helped me get exactly the truck I was hoping for. The correct color, inside and out with the perfect options. The Nissan Frontier is larger than the Chevy Colorado but not as big as the Ford F-150 or Toyota Tundra. Much more reasonable than either. Highly recommend David and this dealership -No games.

abarker9

Aug 4, 2015

As a first-time buyer the staff was very helpful in clearing up things that were confusing and they helped make the process go smoothly.

Dnr72012

Aug 3, 2015

David Duran was a great salesman. Wasn't a pushy, fake car salesman like some. This place was clean and everyone was very helpful. As a first time car buyer, I would recommend Nissan of cool springs. Thanks guys for EVERYTHING. I will be back when I need another!

CarolineCJ

Aug 2, 2015

Do NOT bring your business here! I tried working with Corinna and her manager Ryan, but they were NOT knowledgeable at all about the vehicles, gave me a ridiculously low price for my trade in, and then tried to bully and pressure me into paying more than I wanted for a new car. I even wrote a kind email thanking for her help but she never responded. GO ANYWHERE ELSE BUT HERE AND DO NOT DO NOT ask for Corinna!!!

MatthewH

Aug 1, 2015

Paul & Corinna were great to work with and very professional.

Chelspark

Jul 23, 2015

We had a great experience buying the pathfinder. When the prices online didn't match the ones on the lot, the team worked to match the online deals. The staff was friendly and personable. Our car runs well and meets our current needs.

thatboy 1

Jul 19, 2015

The sales people lied about everything. From gas mileage to clear coat finish. Screwed us on prices of warranty and service contract. Added to money to finance charges.

Jack

Jul 16, 2015

After struggling many days to find the right company with the right vehicle for my needs, I was weary, worn, and dehydrated. A friend recommended a trip to Nissan of Cool Springs. A sincere and friendly welcome was reassuring, calming, and refreshing. Mr. Doug Hammond made our visit more than worthwhile, walking with us toward finding the exact beautiful vehicle of our dreams, and a fantastic deal. We have been revived and refreshed by the coolest dealer, Nissan of Cool Springs in Franklin, TN.

Jan

Jul 13, 2015

Excellent visit. Friendly, efficient, professional staff. Inventory up to date and pricing very competitive with other dealerships in the area as well as those a good distance from this area.

Sgreen3118

Jul 10, 2015

Corrina, Tee and Riley were great to deal with when buying my new Nissan Rouge. They were all friendly, professional and knowledgable. I have bought several new vehicles over the years, but Corrina went above and beyond to make my buying experience one of the best.

kathyken

Jul 8, 2015

I found a vehicle online and called the dealer to make sure it was still for sale before we drove one hour. As soon as we walked into the dealership, the called up the sales rep, he went to the lot and drove the car up for us to check out and test drive. It was just what we were looking for. The process was very fast and efficient and we received a very good deal on the purchase price as well as our trade in. Will definitely recommend Cool Springs Nissan to our friends and family.

lwm529

Jul 7, 2015

Buying our second new car in 6 months from NISSAN Cool Springs was another great experience! I went in unexpectedly forced to get a car, and I was looking for a used one. The excellent team of Patrick Cox and Corinna Limbocker helped me to find a brand new one for less money than I was prepared to spend on used! Hassle free and friendly, low pressure experience!

Eulanna

Jun 26, 2015

Doug Hammond is the best sales representative that I've ever met. He has an incredible passion for the work he does due to his experience in the customer service and sales industry. I had an incredible challenge with covering a huge amount of negative equity in my previous vehicle. Doug, David Carey and what felt like the entire staff of the Nissan of Cool Springs team partnered together to get me out of that car into a fully loaded 2015 Altima SL. Doug sat with me as the service department added chrome molding to make my vehicle even more unique. He also made sure I knew everything about my new vehicle. Marty Lang and Rob King in financing were great to work with and made sure I understood everything prior to signing. This was such a great experience...and miracle.

Lisa

Jun 26, 2015

Doug Hammond is the best sales representative that I've ever met. He has an incredible passion for the work he does due to his experience in the customer service and sales industry. I had an incredible challenge with covering a huge amount of negative equity in my previous vehicle. Doug, David Carey and what felt like the entire staff of the Nissan of Cool Springs team partnered together to get me out of that car into a fully loaded 2015 Altima SL. Doug sat with me as the service department added chrome molding to make my vehicle even more unique. He also made sure I knew everything about my new vehicle. Marty Lang and Rob King in financing were great to work with and made sure I understood everything prior to signing. This was such a great experience...and miracle.

Clueless Car Gal

Jun 25, 2015

Living in three different states and getting the same Nissan serviced hasn't always been easy. Thank goodness it is now at Nissan of Cool Springs. Fast. Friendly. Reliable. I actually trust them with my car and feel like they listen to my concerns. I've had several different guys assist me, most recently Steve. Nothing but good or great things to say about all of them.

Camille

Jun 25, 2015

Living in three different states and getting the same Nissan serviced hasn't always been easy. Thank goodness it is now at Nissan of Cool Springs. Fast. Friendly. Reliable. I actually trust them with my car and feel like they listen to my concerns. I've had several different guys assist me, most recently Steve. Nothing but good or great things to say about all of them.

PLWT

Jun 21, 2015

This was the best experience I've ever had buying a vehicle - It took approximately 1 hr 45 min for me to buy an Xterra - I will recommend Nissan Cool Springs including reception, sales people & finance to family, friends & acquaintances anytime.

osclib

Jun 19, 2015

I first spoke with Corinna through the dealerships chat online and she was very professional and answered all of the questions that I had at the moment. The following day, she touched base with me and answered further question through phone and email conversations. Upon arriving at the dealership, Corinna was very attentive and walked us through the process of buying my new car without a hitch! I was very happy that she was my salesperson and would refer her to everyone looking for a new or used car. Thanks Corinna!!

Honest1

Jun 16, 2015

Hello,The day I traded my vehicle in on another vehicle has turned out to be a very unpleasant experience due to more than one reason with this deaership .The times you call to speak with anyone directly at the dealership you generally have to leave a message & get no response! I would not purchase another vehicle from this dealer. They don't seem to appreciate you once the deal is done & also watch for added extended warranty payments that are added in your vehicle loan ! Never will I do business here again. The only person that I had any good feedback on would be the salesman & management just is NOT helpful!

MamaB

Jun 15, 2015

We drove 120 miles to go visit Nissan Cool Springs. We were looking at a couple of used Pathfinders. Pretty quickly we realized that it would be the same price to but a new Pathfinder! Everything went smoothly! The test drive lets you experience all the insanity that is Nashville traffic- stops, roundabouts, crazy intersections, and the interstate. Love my new car! Thanks Cool Springs!

Victoria

Jun 15, 2015

Everyone greeted you warmly and made you feel at home. The sales person was extremely helpful in explaining how the Murano operated and was very patient with all the detailed extras in the car. Since this was our first Nissan he took his time with us and was very courteous in explaining the process of locating the car that we wanted.

Kally4949

Jun 14, 2015

Corinna was the best salesperson ever. Very straight forward and fun! She was knowledgeable about the company and xterra as well. Loved my experience at Nissan!

msleslie3

Jun 10, 2015

Me and my husband went in to the dealer knowing exactly what we wanted. We knew what we wanted to get for our trade and what we wanted in a new payment. The entire staff here was great and made it happen for us. I am greatly pleased with the service we received. Thanks again and we will definitely use this dealer in the future. They have our business for life!

satisfied customer

Jun 10, 2015

I took my Nissan Rogue in for a tire rotation before a road trip that I was planning and was very pleased with the service from this dealership, specifically the service advisor, Andrew Wiedman. He was extremely helpful with explaining what I required today, as well as, what is due next with my service. Also, he offered to clean my car and asked if I had time for the cleaning. He exceeded my customer service expectations and would to point out his exceptional service. I have bought other Nissan vehicles from Cool Springs Nissan, but not this one......I will make sure that I purchase any other future Nissan vehicles from this dealership since my service visit was a great experience.Lynn

Sarah

Jun 2, 2015

When I went to look at a used Altima, I had no intention of also looking at a brand new Altima as I figured it would be out of my budget. However, after comparing what it would cost for the used versus the new, it was in my better interest to purchase new. At the time Nissan had a great promotion going and the dealership was able to give me a very fair trade in value. They worked within my budget and I didn't feel pressured or bullied into making the purchase. Matthew Giorgio was very easy to work with and he paid attention and listened to what I said. He was relatable and friendly and very informative. I'm very pleased with my experience there and would highly recommend Nissan of Cool Springs. I LOVE my new Altima!

Mickey

Jun 2, 2015

Great place to purchase a Nissan! Fast service and friendly people to deal with.

Sarah

Jun 2, 2015

When I went to look at a used Altima, I had no intention of also looking at a brand new Altima as I figured it would be out of my budget. However, after comparing what it would cost for the used versus the new, it was in my better interest to purchase new. At the time Nissan had a great promotion going and the dealership was able to give me a very fair trade in value. They worked within my budget and I didn't feel pressured or bullied into making the purchase. Matthew Giorgio was very easy to work with and he paid attention and listened to what I said. He was relatable and friendly and very informative. I'm very pleased with my experience there and would highly recommend Nissan of Cool Springs. I LOVE my new Altima!

Jwhite1301

Jun 2, 2015

From start to finish, the process was efficient, pleasant and no-pressure. Corinna was the best, just ask for her... you will not be disappointed. She has a no pressure, direct and helpful approach. I could not be happier with the deal I got on an NPV and look forward to a long relationship with this dealership.

reneet

Jun 1, 2015

I have been getting my car serviced at this dealership for about a year now. I purchased it from another Nissan dealership that is three miles from my home. I started going to this dealership after having gone there once for a cosmetic repair that my local dealership wanted to repair in a way that I was not happy with. I tried Nissan of Cool Springs and they made that repair. I love the environment, the friendly and very helpful staff and the experience so I just kept going there. This dealership is over 25 miles from my home!!! I just traded in my 2014 Nissan Altima and purchased a 2015 Altima there and again they worked diligently and expeditiously to get me my car and I went home a very happy woman! I highly and without a doubt recommend this dealership and if you do go soon, as for Mr. Donald Bell, he was great!

reneet

May 31, 2015

I have been getting my car serviced at this dealership for about a year now. I purchased it from another Nissan dealership that is three miles from my home. I started going to this dealership after having gone there once for a cosmetic repair that my local dealership wanted to repair in a way that I was not happy with. I tried Nissan of Cool Springs and they made that repair. I love the environment, the friendly and very helpful staff and the experience so I just kept going there. This dealership is over 25 miles from my home!!! I just traded in my 2014 Nissan Altima and purchased a 2015 Altima there and again they worked diligently and expeditiously to get me my car and I went home a very happy woman! I highly and without a doubt recommend this dealership and if you do go soon, as for Mr. Donald Bell, he was great!

Seth

May 31, 2015

I was greeted by Corinna when I arrived at Nissan of Cool Springs. She was wonderful, the dealership was great, and I will be back!

a1hughes

May 26, 2015

I had a great experience purchasing my car at Nissan of Cool Springs. The salesman made it really fun and easy. Meet with Jack and you'll see what I mean.

sunybrookfarm

May 19, 2015

Nissan of Cool Springs - Do not trust the service department. I brought my 2009 350Z into the dealership so that they could check the convertible top, it was not opening properly. I also asked them to quote me a price for a new top because I had visible holes in the top. The top quote was really high, so I told them I'd think about it. They quoted my $550 for parts and labor for compression band replacements, which I had them complete. Imagine my surprise when I took the car to another shop and they told me that compression bands were a standard part of a convertible top replacement. So, within a 3 week time frame I replaced the compression bands twice. This omission of information has caused me a large amount of money and stress. I contacted the dealership, they said that they'd call me back - I have yet to hear from them. Shame on them. Totally untrustworthy and shady

Sheila123

May 13, 2015

I came to the lot at 10 minutes to close of the business. I had not planned on driving something this late but met . I met Mr. Rizk and it did not bother him at all that we ere looking as he showed us to the 2 trucks that I had printed off the internet took us to test drive the one I liked and took time with us. Never pushy at any point. Scott is who I dealt with in the financing and Scott was very pleasant explaining questions I had. I brought my truck home the next day I discovered the air conditioner did not work in 95 degree weather, I called Mr. Rizk he said let me call you back, he called back and said can you be here today with no questions asked I showed up with Ford Escape and they took it back to service immediately. The technician came out explained to me the compressor had a hole in it and apologized and said he would order the part and call me when it came in. They were all nice and never questioned me or gave me a hard time and stayed pleasant at all times.I would recommend this car dealership to all and in the future will be driving the 45 minutes to this dealership to purchase my next car.Sheila McGhee Joelton TN

Papasmurf

May 11, 2015

Was a pleasure working with the people at Cool Springs Nissan. Tried working and dealing with surrounding Nissan dealers and came up short on customer service, prices, dealer add on's wich eat up incentives or rebates. Being a prior auto sales person myself, I went into the dealership with what I think is a bit more knowledge than some people. But with that said, my wife and I received everything we asked for. My wife walked away happy with her new2015 Nissan Rogue. Had a small hick up, but with a handshake, a smile and thorough assistance. The deal went very smooth. Top shelf service, the cats meow! Plan on being back to make myself a trade! The new Nissan In our personal opinions are missing a couple creature comforts. Such as the standard wimpy rearview mirror(Nissan should one up themselves and factory install the 250$ auto dimming home link rearview mirror, the door locks, every vehicle I have ever owned, I put in park and vwala doors unlock. This vehicle (you have to put in park and completely shut the vehicle off before the doors unlock), I would also like to have in combination with the standard speedo tac. A digital. Keep in mind we have previously owned Land rover, and fully equipped Chevy Equinox . But I think the quality will speak for itself. Maybe Nissan will catchup and install some of the others creature comforts as standard and put em all out to graze.

Koneal

May 3, 2015

Nissan of Cool Springs was a great buying experience. No pressure, very informative, and an overall smooth process. Matt Georgio was one of the most helpful sales associates I've ever had the pleasure to work with. Not only did he answer all are questions, gave us time to discuss, & helped us through the process, but after the sale he continued to provide outstanding service. He sat in the car for what was at least 20 min. explaining all the features and even connected my phone setting up my bluetooth audio. There was no disappearance act after the sale was complete. From start to finish the service was awesome. I realize that it often depends on the salesman, but Matt Georgio made Nissan of Cool Springs is easy to recommend.

John

Apr 3, 2015

Best car buying experience I ever had. Bought a 2014 Nissan Front and everyone I dealt with we're fantastic. These guys understand what a great customer experience is all about

JHaigh

Mar 31, 2015

I couldn't ask for better costumer service, they definitely took great care of us and will definitely be back to purchase again. Our overall experience was outstanding and will definitely recommend this dealership to friends and family.

mfugate09

Mar 31, 2015

Steve and I came to Cool springs Nissan I have been wanting a Juke. Thanks to Doug for his great personality and awesome professionalism while listening to what I wanted in a car. This is my first brand new vehicle I've ever bought. 2014 Juke . Thanks to Nissan at cool springs as well we were greeted with smiles as we walked into the dealership. Yall have made me one happy new car owner Steve and Misty Fugate

mjbrennon

Mar 30, 2015

I contacted the Sales Manager, Riley Groves, via an internet inquiry about a 2011 Nissan Quest. He responded immediately and worked on getting the best deal possible. He had the financing and a discounted price arranged within the hour. My Wife and I have difficult to coordinate work schedules and he set my Wife up with a late appointment with Corinna to check out the Quest. She had outstanding product knowledge and took the time to explain all the features, even though it was closing time. When my Wife and I arrived at the dealership on Sunday to purchase the Quest, it was already filled up with gas and detailed. We were in and out with our new Quest in under two hours. Steve Bubel and Rob King did a great job presenting our warranty options and explaining our financing.

mjbrennon

Mar 30, 2015

I contacted the Sales Manager, Riley Groves, via an internet inquiry about a 2011 Nissan Quest. He responded immediately and worked on getting the best deal possible. He had the financing and a discounted price arranged within the hour.My Wife and I have difficult to coordinate work schedules and he set my Wife up with a late appointment with Corinna to check out the Quest. She had outstanding product knowledge and took the time to explain all the features, even though it was closing time.When my Wife and I arrived at the dealership on Sunday to purchase the Quest, it was already filled up with gas and detailed. We were in and out with our new Quest in under two hours.Steve Bubel and Rob King did a great job presenting our warranty options and explaining our financing.

GFeld55

Mar 29, 2015

Jack Utz was very nice and friendly and I expected a great deal since there lot has "700" plus cars; however, they were priced way higher than Gallatin, Murfreesboro, and Cookeville (keep in mind, this was end of the month and heavy negotiations had already taken place with all dealerships via, phone text and e-mail).I love my new Rogue SL w/ premium package and I was very happy with the price paid.Almond interior looks great, but be ready with wipes to clean up stains from clothing dye or spills.

mbrow131

Mar 23, 2015

Traded my 2012 Altima lease in for a 2015 Altima Purchase..was way over on miles and still had remaining payments. TK(salesrep) worked me through a deal that I felt was fair and a win/win for both parties. Overall great experience!

Peggy M Overbey

Mar 21, 2015

Always pleasant to drive into the sign-up for service area

Hollis

Mar 20, 2015

My husband and I had the best experience with Corinna!We've purchased many cars over the years and this was the most pleasant one we've ever had. Corinna is a natural with people. She's so sweet, friendly and very caring. By the time we left there I wanted her to be my daughter. Perfect experience.

Terri

Mar 19, 2015

No one enjoys the car buying experience, but if you do your homework ahead of time and call the car lots and do internet price comparisons before you ever step foot on a lot, I promise Nissan of Cool Springs will come out as the winner on pricing and flexibility. I bought my new 2015 Rogue without my husband's assistance and was respected as an intelligent female customer and not taken advantage of. E. Price was our salesman and he was the best, most professional one I've ever dealt with. Definitely request him if you are visiting Nissan of Cool Springs!

schiltzs

Mar 18, 2015

Jason Hancock and David Duran were excellent to work with - no pressure sales approach while being friendly and knowledgable. My buying experience was very positive; I drove away with a completely different vehicle than I went in to buy and am very happy with my purchase. I would definitely recommend Jason and David to anyone; I've had some unpleasant purchase experiences in the past at other dealers and Jason in particular went above and beyond to put me and my wife at ease. Steve Bubel was also very pleasant to deal with when it came to financials!

Smokey

Mar 16, 2015

I purchased a 2014 Nissan Maxima this past week. I found the car on the website and contacted them regarding the car I was interested in.A sales rep shortly responded and set up a time to come and test drive the car.When I reached the dealership the car was ready for me to drive and in less than an hour I had made the decision to buy.I worked with Doug Hammond and he was very laid back. Never did I feel pressured to purchase the car. He was very personable and knowledgeable regarding the Maxima and made me feel confident that what I was buying was the right car for me.

Lovemk

Mar 16, 2015

I purchased a 2014 Nissan Maxima this past week. I found the car on the website and contacted them regarding the car I was interested in. A sales rep shortly responded and set up a time to come and test drive the car. When I reached the dealership the car was ready for me to drive and in less than an hour I had made the decision to buy. I worked with Doug Hammond and he was very laid back. Never did I feel pressured to purchase the car. He was very personable and knowledgeable regarding the Maxima and made me feel confident that what I was buying was the right car for me.

ELISA GRAYSON

Mar 13, 2015

Great experience. Sales consultant Matt Stafford was very helpful and done a awesome job to get me approved for a new 2014 Sentra! Very excited thank you!

slawsonatgmail.com

Mar 8, 2015

What a horrible experience in dealing with Cool Springs Nissan. In emailing back and forth with the salesman initially, my wife and I gave a detailed list of what we were looking for in our new SUV. After looking, his response was: Unfortunately I don't have a used car factory to get the perfect car for you. Magically just hours after this email they had exactly what we were looking for available from their rental fleet. So we made an appointment to go check it out, and were told what was the internet price on the vehicle, even though it wasnt in their inventory yet,nor had been certified as Certified pre-owned. So we came back on Saturday to test drive the vehicle and run all the numbers. When we arrived at the dealership, they immediately switched salesmen on us, and we drove the vehicle. Without a dealer tag, or them getting copies of our drivers license or anything. We got back and liked the vehicle, at which point we were given a price that was two thousand dollars HIGHER than what we were told, and on top of that our trade-in value was nearly six thousand dollars below what the vehicle was worth on a private party sale, and four thousand on a trade in. There was zero wiggle room. None. When we brought up the fact they quoted us two different prices, they basically accused us of lying. While all of this was going on, the salesman was trying to convince my wife that in order to negotiate they had to run her credit and was determined to get her to sign forms and paperwork. As the evening continued, the used car manager came out to inform us thats what the price was, and brought in an invoice that showed the MSRP vs. what they were invoiced for on the transfer. The used car manager kept trying to say they paid six thousand ABOVE invoice by pointing to the MSRP, but the sheet CLEARLY SHOWED what they were invoiced for and paid. After pointing out that wed found similar vehicles at other dealerships at better prices, his response was this is the price. They still had our keys at this point, to which we requested them back. They went and got them, and we went to leave only to find they had blocked our car in. It took asking twice to get it moved, and in the process the two guys that moved the vehicle blocking us in were mouthing off about our situation. In closing, the whole process there was a disgrace. From the bait and switch pricing, switching salesmen, the shady used car manager that wasnt the manager, the insulting low ball trade in offer, to the high pressure tactics of trying to get signatures on forms and blocking us in, it was a disgrace. We ended up finding a NEW version of the exact same vehicle, with the EXACT SAME FEATURES for 500 dollars cheaper before the rebates kicked in, not to mention we found a brand new one in a better model for a small amount more. Its dealerships like this that give car salesmen and the car business a really bad name. We will never be back there for anything. I'm sure for people who maybe are buying more economically priced vehicles with questionable credit ratings have had good experiences because they can get credit there, but for anyone looking to spend money on higher end vehicles, this is not the place.

adam

Mar 1, 2015

This was my first time buying a new car and it could not have gone smoother. I knew exactly the car that I wanted and I had no problems getting it. After my test drive with David Duran I knew I had found the car that I needed and he helped me make it happen.

Marshall Philmon

Feb 28, 2015

My wife and had been shopping around for about a month with no one getting close to the deal we were trying to get. Nissan of Cool Springs did just that plus some. The customer service was amazing. They even stayed late to take care of us and give us what we were looking for.

shane

Feb 22, 2015

Very professional group to work with, Matthew Giorgio was my main contact and was a pleasure to work with from out of state. I know others at the dealership helped but Matt was a great point man, he was patient and friendly without the typical dealer experience, thanks.

DevonTVS

Feb 16, 2015

I went to Nissan of Cool Springs to test drive the 2015 Nissan Rogue after having a negative experience with the Rogue Select at another dealership. I had inquired about the Rogue several months previously and remembered that Matt Giorgio had been very helpful with my questions and concerns so I asked if he was there. Luckily, he was available and so amazingly helpful. He took time to show me the new Rogue in the showroom and explained all the differences between the new body style and the select. His product knowledge level was impressive, not just on the Nissan models, but on all the other cars I was researching. I didn't feel pressured to buy at all - but rather felt like I had an advocate and guide in Matt. He got my family and me into a vehicle quickly for a test drive (no painful waiting with a toddler!) and was just so informative the whole time. He also went out of his way to be courteous and to anticipate our needs as well as the demands of our schedule. After the test drive he continued to work with us on getting us a great deal. He promised me a "perfect car" and when I found a few TINY imperfections the next day (since it was dark when we left the lot), he arranged to get them taken care of. I couldn't be more happy with my experience at Nissan of Cool Springs - an excellent experience from beginning to end. I highly recommend them and plan to purchase my next car there.

DevonTVS

Feb 16, 2015

I went to Nissan of Cool Springs to test drive the 2015 Nissan Rogue after having a negative experience with the Rogue Select at another dealership. I had inquired about the Rogue several months previously and remembered that Matt Giorgio had been very helpful with my questions and concerns so I asked if he was there. Luckily, he was available and so amazingly helpful. He took time to show me the new Rogue in the showroom and explained all the differences between the new body style and the select. His product knowledge level was impressive, not just on the Nissan models, but on all the other cars I was researching. I didn't feel pressured to buy at all - but rather felt like I had an advocate and guide in Matt. He got my family and me into a vehicle quickly for a test drive (no painful waiting with a toddler!) and was just so informative the whole time. He also went out of his way to be courteous and to anticipate our needs as well as the demands of our schedule. After the test drive he continued to work with us on getting us a great deal. He promised me a "perfect car" and when I found a few TINY imperfections the next day (since it was dark when we left the lot), he arranged to get them taken care of. I couldn't be more happy with my experience at Nissan of Cool Springs - an excellent experience from beginning to end. I highly recommend them and plan to purchase my next car there.

kww1990

Feb 9, 2015

This was wonderful first time car shopping experience for my college graduate daughter, and a pleasant new car shopping experience for me, her dad. Matt in Internet Sales and Marty in Finance were both easy to work with, very professional and pleasant. Best car shopping experience ever! Truly a first class dealership. Thanks!

Scott Hoyt

Feb 5, 2015

GreatTK was our salesman he was fantastic I would love to buy another vehicle from him in the future if you go there ask for him. He walked us through the entire process and make sure that we were taken well care of.

WP

Jan 29, 2015

The staff at Nissan of Cool Springs was very friendly, professional, and knowledgeable. They made the car-buying process easy and painless. I would definitely recommend them!

Save Our Flags

Jan 28, 2015

I want to brag on this dealership for two major things. First, I had a great experience buying a used Xterra through Steve Restivo, who was friendly and helpful even though he had plenty of other things going on. The negotiating process was fine, and he treated me as he would have wanted to be treated, and I think a fair deal for us all. I left happy. Later I discovered an issue with the rear hatch not locking, and due to my negligence, waited a couple of months before bringing it to the dealership's attention. There was no discussion of warranty or anything at all like that; Jason Stacy said he would get it fixed, and Steve Restivo followed up immediately, and orchestrated everything from their side. He simply asked when I wanted to come in and get it fixed, and it was done in an hour, at no cost at all to me. I expected a good experience because this dealership was recommended to me, and I can now honestly recommend it to anyone out there who's looking for a great car at a good price, from people who back up their products. I will be their customer again, too, I'm sure.

SaveOurFlags

Jan 28, 2015

I want to brag on this dealership for two major things. First, I had a great experience buying a used Xterra through Steve Restivo, who was friendly and helpful even though he had plenty of other things going on. The negotiating process was fine, and he treated me as he would have wanted to be treated, and I think a fair deal for us all. I left happy.Later I discovered an issue with the rear hatch not locking, and due to my negligence, waited a couple of months before bringing it to the dealership's attention. There was no discussion of warranty or anything at all like that; Jason Stacy said he would get it fixed, and Steve Restivo followed up immediately, and orchestrated everything from their side. He simply asked when I wanted to come in and get it fixed, and it was done in an hour, at no cost at all to me. I expected a good experience because this dealership was recommended to me, and I can now honestly recommend it to anyone out there who's looking for a great car at a good price, from people who back up their products. I will be their customer again, too, I'm sure.

SportsFan

Jan 27, 2015

I had a great experience purchasing a vehicle from Cool Springs Nissan! I recommend them to anyone who is thinking of purchasing a vehicle and will definetley be back in the future for any other vehicle purchases. Thank You!!Your sales team was very professional and put me at ease making this purchase!

AV Steeler Fan

Jan 27, 2015

I have yet to have my car serviced at the Cool Springs Nissan and not come away satisfied. People there are reliable by setting you up with quick appointment times and getting the work done in a timely manner. No one is ever happy with the high cost of car maintenance but you can accept it when your car is fixed the way you need it to be fixed.

Mark P

Jan 27, 2015

This is the second vehicle my wife and I have purchased from Nissan of Cool Springs. Our personal salesman of both units, Doug Hammond, went out of his way to make us feel welcome. He even came in to work on his day off, when we took delivery of our 2nd car. The crew over there are professional and friendly. They make the buying experiance as painless as it can be. The facilities are top notch and the selction is great. I would recommend to anyone. Thanks Nissan of Cool Springs!!

Jim

Jan 21, 2015

My wife and I enjoyed our buying experience. No pressure from Jack Utz at all. He was great. Thanks to E. Price for tutoring me.

Ajmudd1119

Jan 12, 2015

We had a great experience! Everyone we encountered was so nice and helpful. We had just come from the Kia dealership and were extremely disappointed in the level of service there. So coming over to Nissan was a breath of fresh air. Thanks again for a high level of professionalism!!

Boss

Jan 12, 2015

Our experience was more than we could have expected from beginning to end. We went in for a 2014 Maxima and ended leaving with a very well equiped 2015 Altima SL. Actually more equiped than the Maxima. Mike Brown was great and walked us through from beginning to end. We would go back to Mike again. I had looked at other dealers and recommend the Cool Springs Nissan. Thanks Mike.

jodiwhite1

Jan 12, 2015

My compliments to Doug Hammond and Cool Springs Nissan. This is our 3rd purchase with them and Doug was great to work with. He sold me exactly what I was looking for and I felt like I got a great deal. Doug took the time to call me the next day just to check in and make sure I was completely satisfied with the car. I highly recommend this dealership and Doug!

Chadpacs33

Jan 2, 2015

It was my best car buying experience working with Michael Brown. Michael was very professional, and I didn't feel pressure to buy a vehicle. Additionally, I got an excellent deal on a new Murano! I would definitely recommend Cool Springs Nissan to friends and family!

claire 28c

Dec 15, 2014

First, let me say what an awesome experience we had purchasing our new vehicle! Doug Hammond was the person that reached out to us and listened to what we were in the market for without being pushy like so many other salesmen. We were greeted with a smile from start to finish! Doug Hammond is truly a person that listens to his customers and went above and beyond to make sure we left with a vehicle we wanted. Everyone at this location was very courteous and friendly which is why I would recommend them to everyone. Thank you Doug!!

NeilM

Dec 15, 2014

Great Service and efficiency of time.Has a friendly and professional environment.Would recommend this dealership and use it again.The process was executed I a timely manner.

Rocket/1

Dec 5, 2014

We are back, this is the second Nissan we have purchased from Cool Springs Nissan. We traded our first Nissan for an Altima. We rented cars for long trips and fell in love with the Altima. Our experience with your service dept was the deciding factor in choosing Cool Springs Nissan. I bought the car from Tee Banks because he took his time showing me many Altima's and was very straight forward in the price discussions.. I will recommend this dealership to my family and friends.

roilan

Nov 29, 2014

This is our second car that we purchase in this location and again they have succeed our expectations with their great customer service. They listen to our needs and budget and they deliver making it and easy buying experience.

jagdish.hinduja.7

Nov 24, 2014

Well, this is the 2nd time I was dealing with them. The service is excellent+++++ by some awesome+++++ people. Cool place and cool people. Rockstars.

RICKHOLLIS

Nov 21, 2014

HALLI WAS OUR SAELS PERSON! SHE DID A WONDERFUL JOB WITH US. SHE WAS ALL WE COULD ASK FOR. WE WNT OVER ALL OF THE PRCING AND THEN ALL OF THE DETAILS OF THE CAR. WE PURCHASED AN SL ROGUE AND ARE LOVING IT.IF THE SERVICE DEPT IS LIKE HALLI, WE WILL ENJOY THE VEHICLE EMMENSELY..

Legal

Oct 31, 2014

I have purchased many automobiles (Mercedes, Cadillac, Porsche, Hyundai and Toyota) from many dealerships and I must say, I have never experienced the level of service from any of those organizations like I did from Doug Hammond.Doug listened to our request! Upon our arrival to the dealership there it was, the exact automobile we had asked for, no games, no gimmicks, no excuses and not a detail was left out.. There was nothing omitted, no hassles and no misrepresentations. It was amazing to be treated so professionally.Doug is no typical car salesman, he is a professional and represents your organization with class and honesty . We will do our business with ONLY Doug in the future and will refer all of friends and business associates to him.Congratulations on your having him as a member of your staff! Jessica Chew

JohnsonTN

Oct 28, 2014

Just bought a new Rouge. Paid about sticker price b/c it was the color I wanted. 2 months later, I wanted to trade for something comparable in price as the car just doesn't perform liked I'd hoped (and the paint is chipping). The sales manager said "He would take care of me". Typical sales manager - they offered me $6K less, $7K when you count the sales tax & docking fee, which is about what a Carmax dealer will give me. I tried to reach the GM but he wouldn't see me or return my call to discuss. This is (was) my 6th Nissan in 10 years. Being that it takes a great deal of money for any car maker to establish a loyal customer, I am baffled a dealership with in walking distance to Nissan's headquarter's office is willing to do so little to keep my business! I won't be back! Incidentally, service for my oil change (Steve), and to fix an exhaust issue was excellent! I felt like I need to give credit were credit is due!

Abrown

Oct 24, 2014

I was fortunate that a friend recommended Nissan of Cool Springs. At one point, I forgot that I was even at a dealership talking to a sales person. I can't say thanks enough to Steve Restivo, Halli Edwards and Steve Bubel. They took the time, let me look through vehicles at my pace, and didn't even complain when I had to take a conference call halfway through the process. I looked at several models, but couldn't help but to buy another Altima - sitting in and test driving a different car, even the SUV I really wanted, just didn't feel right. It was the most pleasant car buying experience I have ever had. I wanted to wait to write a review until going through the service center and, frankly, this is a top notch staff top-to-bottom. Oh and they even beat the APR from my credit union, of which I've been a member for well over a decade. Thanks guys, I'd send any friend or even a stranger your way because I know you'll take just as good of care with them as you did with me.

abdulazeem

Oct 24, 2014

How often we see a Sale Person sticking on their words?Everyone, at one point or another, has to purchase a vehicle. However, the option to purchase new or used is greatly related to the sales persons you are dealing with. I first went to CarMax to purchase a new car, but couldnt find any good deals when I wanted to trade in my Used Car. I then caught up my interest on SUV listed with Nissan Cool Springs. Therefore, I went to Nissan Cool Springs and was greeted by Bishoy Rizk. He is an amazing sales person and could not imagine not having him during this experience! When you read the yelp caption "as good as it gets," seriously, people - this is as good as it gets.Buying a car can be rather painful if pressured or done incorrectly. However, Bishoy was a true pleasure to close the deal with. Bishoy answered my zillion questions and made me feel very comfortable with my new purchase. Bishoy is one of the most customer focused sales representative I have seen in recent times. Post sales he ensured the car was running as per my expectations and even today, Bishoy will answer my silly phone calls and help me with additional questions and concerns I have regarding care for my SUV. If were to change my SUV or trade in, I would definitely contact Bishoy again you.I wish Bishoy Rizk & Nissan Cool Springs to continue the same service and I am sure over the next years you make remarkable standing in the Market.I will have Bishoy & Nissan Cool Springs in my list for any referral.Bishoy Rizk .You Rock!

ayen

Oct 24, 2014

I was fortunate that a friend recommended Nissan of Cool Springs. At one point, I forgot that I was even at a dealership talking to a sales person. I can't say thanks enough to Steve Restivo, Halli Edwards and Steve Bubel. They took the time, let me look through vehicles at my pace, and didn't even complain when I had to take a conference call halfway through the process. I looked at several models, but couldn't help but to buy another Altima - sitting in and test driving a different car, even the SUV I really wanted, just didn't feel right. It was the most pleasant car buying experience I have ever had. I wanted to wait to write a review until going through the service center and, frankly, this is a top notch staff top-to-bottom. Oh and they even beat the APR from my credit union, of which I've been a member for well over a decade. Thanks guys, I'd send any friend or even a stranger your way because I know you'll take just as good of care with them as you did with me.

ConnieB

Oct 3, 2014

The inquiry was immediately answered. They offered to work with me to add a tow package. They followed up diligently. Their communications were not auto responses. It was a real person answering my questions. If I had not gotten the deal I wanted with my first choice I definitely would have gone to Franklin, TN in hopes of dealing with these folks.

ghefner

Sep 17, 2014

Fast and friendly service! I was able to get my oil changed while I was at work and they provided me transportation for back and forth.

rodom

Sep 1, 2014

They were friendly and helped me out big time in a negative equity situation, even though my trade in isn't running. I was impressed with my sales woman, Arizona, she was knowledgeable and friendly. The reason I gave the facilities a 4 was the women's restroom needed attention when I went in there. I let them know, though, and I think they took care of it. I will buy there again next time

Elisabeth M.

Aug 21, 2014

Steve was very patient and worked with us until we found the car we were looking for. He stayed with us until we were happy. Great salesperson with a good sense of humor. The managers were very nice as well. Very professional and highly recommended. We love our new car!

Don Sargent

Aug 20, 2014

My new nissan truck was not delivered with a thermometer or a backup camera. My salesperson assured me that nissan of cool springs would arrange to have those items installed. They sent me across town to a company who installed an aftermarket mirror and backup camera. The work was poorly done, looks cheap, and ruins the appearance of my new truck. When I appealed to cool springs nissan, I received a too bad too sad reply.My good sales experience has become a nightmare.

Overreacher

Aug 7, 2014

We could not have been more pleased and delighted with the honest, friendly, professional, and down-to-earth atmosphere at this place! The deal we got...was the best we could find ANYWHERE in the U.S. Really! The car buying process was low-key, no pressure, no games, and we were in and out with our new car super quick! You can tell that this place is full of happy people with good attitudes! They seem to really enjoy helping their fellow man; which can be rare these days. We can't wait to pop back in and say hello during our first oil change! We will be sending every single friend and family member to Cool Springs Nissan. They do so much for their community, AND for children with special needs which is near and dear to our hearts! The BEST dealership EVER!

Overresearcher

Aug 7, 2014

We could not have been more pleased and delighted with the honest, friendly, professional, and down-to-earth atmosphere at this place! The deal we got...was the best we could find ANYWHERE in the U.S. Really! The car buying process was low-key, no pressure, no games, and we were in and out with our new car super quick! You can tell that this place is full of happy people with good attitudes! They seem to really enjoy helping their fellow man; which can be rare these days. We can't wait to pop back in and say hello during our first oil change! We will be sending every single friend and family member to Cool Springs Nissan. They do so much for their community, AND for children with special needs which is near and dear to our hearts! The BEST dealership EVER!

masafumi

Aug 5, 2014

My experince in this purchase was really excellent ! Patrick was very friendly and it's very comfortable for me. Thank you so much for your hospitality, Patrick !

Terri

Aug 4, 2014

I had a great experience last week when I purchased TWO new cars! Everyone at Cool Springs Nissan is friendly, helpful, courteous! The process was super easy and I left feeling like I got a great car at a great price. I'd recommend everyone to them. The Nissan's are fantastic! Thanks Halli, Steve and Ryan!! That was a lot of fun!

tgrona

Aug 4, 2014

I had a great experience last week when I purchased TWO new cars! Everyone at Cool Springs Nissan is friendly, helpful, courteous! The process was super easy and I left feeling like I got a great car at a great price. I'd recommend everyone to them. The Nissan's are fantastic! Thanks Halli, Steve and Ryan!!

aunderwood83

Aug 1, 2014

I truly enjoyed my car buying experience with Nissan of Cool Springs. Excellent service and friendly staff helped make my purchasing a vehicle super easy.

am_sweetheart

Jul 29, 2014

Our sales person was friendly and helpful. We liked the car and decided to put in an offer. They met our offer and we accepted the deal. But then a bit later we were told that there was a mistake in the calculations but that it wouldn't cost us any more money, so we said ok. Went to finance and found it did cost us more money and that they extended the loan out to make it the same monthly payment we had original agreed upon. They tried to make it look like it was the same but the price we financed was a few thousand more than what we originally agreed to. We still went through with the purchase but were disappointed that they were not forth coming on what they were doing.

abecic

Jul 28, 2014

Very pleasant experience, everything was wonderful. Great and friendly staff. So far love the car one of the best we have owned. Would highly recommend.

TwinMomTN

Jul 24, 2014

Very pleased. Easy transaction. Financing rate was even better than the credit union rate.

Notabby

Jul 24, 2014

Our salesman, Trace Wilfong, was a very nice and helpful man. I would buy another car from him but not at this dealership. Nissan of Cool Springs is not the place to buy a car unless you are an attorney. There was an extended warranty added to my loan by the finance manager without any discussion before the paperwork was drawn up. I signed to have it removed from the loan. That was several weeks ago. According to Nissan Corporate, it has not been done! I resent the fact that this sneaky maneuver was done so that the finance manager would make a commission. This dealership is renowned for brow beating it's staff. If you give any part of the dealership a bad review, the salesperson gets punished with a lesser commission. I've heard this from several different employees who have worked there. The only reason I bought from this dealership is because I have another friend who works there and I wanted her to get the 'finder's fee'.I hate that I have to give a good review in order to save the salesperson. Without good reviews, the owner, Jason, does not get his monthly bonus from corporate which is HUGE!I will take this matter up with the corporate office in Franklin, TN where this dealership is located. I will be surprised if they care but it's worth a shot.

cidenmonds

Jul 23, 2014

It was a very good experience! The Financing offered was a better rate than even my credit union could offer. It was an effortless transaction

mswhite315

Jul 23, 2014

Nissan of Cool Springs in Franklin, TN was recommended to me by a co-worker. I was very pleased with the experience and agreement we were able to reach. The manager, Dave, is very customer friendly and Doug did a fantastic job with my sale.

Cmw8021

Jul 17, 2014

Christy went above and beyond in order to get us in the vehicle we wanted. She did a great job & we are very happy with our vehicle.

Leshuan

Jun 14, 2014

My wife and I were in need of a new vehicle at the right price. We really didn't have a lot of cash to spent up front and was not interest being sold something we did not want. Nissan of Cool Springs salesman E. Price did a phenomenal job of informing us on the pros and cons of all the features with each vehicle we were interested. He did not size us up based on what he thought we could or could not afford and place us in a vehicle based on his assumption. At the end of our visit, E. Price and the rest of the Nissan Cool Springs team were able to get us the deal we wanted with no money down. So, without hesitation or regret, we left the store with our brand new 2014 Nissan Pathfinder. This is not always the experience you get when you go to a dealership, since Nissan of Cool Spring was not our first stop in our search for a vehicle that would meet our needs and desires, but from the nice facility to the professional staff, it was our last stop. Thanks Nissan of Cool Springs! I would highly recommend (10 out of 10) your vehicles and services to anyone wanting to buy hassle and judgment free.

Lawsones

May 30, 2014

Trace Wilfong was extremely helpful and efficient in putting me in a new car. I could not have asked for better customer service. Everyone involved from the floor manager to the service manager made this the best experience possible. Many thanks and I would be happy to purchase from Nissan Cool Springs again and to recommend it to my friends.

Tom M

May 23, 2014

A really satisfying experiance! Our saleman, Patrick Cox, was great. He was knowlegable, pleasent, interested in our wants and needs, with no presure or hard selling which made the entire buying process enjoyable, not what I was expecting at all. During his pre-delivery inspection of our vehicle Patrick noticed some minor detailing issues that he was not satisfied with ( I honestly would never have seen anything wrong). He immediatly contacted the Service Department and scheduled an appointment with a Finishing expert for the following morning to correct the issues. Upon arriving the next morning I was greeted by Eric Davis (Service Advisor) who took me right in, had the issues corrected and my vehicle returned in less then 1 hour. Everyone at the Cool Springs location displayed excellent Customer Service and I wouldn't hesitate to recommend them to anyone.

spool63

May 19, 2014

My wife and I recently bought a Nissan Pathfinder at Nissan of Cool Springs. In full disclosure, we do not enjoy the experience of car buying. Jack Utz made the experience very personal and we felt he always had our best interest in mind. He was very knowledgable about the product and services of his dealership and was great in working with a very hesitant and headstrong consumer. The dealership itself has been exceptional in all of our correspondence and follow ups. Everyone was very helpful and poilte.

Castlewade

Apr 17, 2014

New 2014 Pathfinder My wife and I visited the Cool Springs dealership several times to test drive and ask questions. Sean was always eager to help and found answers to our questions. He made us the deal we needed on the 2014 Pathfinder and we made a new friend in Sean. He has been good to follow up and check on our satisfaction. We will buy another car for my wife and it will be a Nissan from Sean.

dgordon11111

Apr 17, 2014

Great experience I recently purchased a 2014 Nissan Rogue from Nissan of Cool Springs and was very happy with the buying experience, as well as my new vehicle. Both Marshall S. And Steve B. were easy to work with, very attentive to my needs, and extremely helpful in getting me the vehicle that I wanted. I was very pleased with the purchasing process and would definitely recommend visiting Nissan of Cool Springs if you are looking for a new vehicle.

Hcurtiss

Feb 17, 2014

I have never had such a great experience purchasing a vehicle, they really exceeded all my expectations. Matt and Jason were great to work with! I will be recommending them to all my friends and family.

sentra2014

Feb 7, 2014

Everything he does it was good, he is learning and we support him. Good Job Jon Rosenthal !!! Numero 1, keep going !!! Good experience, Happy costumer.

jwanderson

Jan 30, 2014

ronnie and steve were extremely helpful AND went out of their way to find ways to get the best price available to me including offering suggestions and specifics on how we could do that. they fast tracked paperwork and vehicle distribution to us. well done

MarkGerlecz

Jan 28, 2014

I dealt with E. Price at Nissan of Cool Springs. He did an excellent job of not only getting me the absolute best deal he could, but also explaining every detail of my new Altima. My wife and I would recommend Nissan of Cool Springs to any of our friends and family, and more specifically, E. Price. He was a pleasure to work with and a very honest and knowledgable individual.

YHeard

Jan 21, 2014

My experience with the Cool Springs Nissan Dealership was a pleasant experience. My salesperson, Dave Carey, was extremely helping from my initial contact with him. He responded to all my inquiries within a timely manner. Due to circumstances not within his control, Dave was unable to deliver the car on the scheduled day I was promised however he did deliver it a couple days later and actually delivered it to my house. He took the time to answer all my questions as well as go over all the features of the car. He is very personable and was extremely patient with me the day of delivery. He even programmed my garage door opener on my car and this was helpful. I would recommend Nissan to family and friends mainly due to the pleasing customer services qualities Dave has. I need to also mention that the finance manager, Martin Lang, was extremely helpful as well with the paperwork.

JadenHarrison

Jan 21, 2014

My experience with the Cool Springs Nissan Dealership was a pleasant experience. My salesperson, Dave Carey, was extremely helping from my initial contact with him. He responded to all my inquiries within a timely manner. Due to circumstances not within his control, Dave was unable to deliver the car on the scheduled day I was promised however he did deliver it a couple days later and actually delivered it to my house. He took the time to answer all my questions as well as go over all the features of the car. He is very personable and was extremely patient with me the day of delivery. He even programmed my garage door opener on my car and this was helpful. I would recommend Nissan to family and friends mainly due to the pleasing customer services qualities Dave has. I need to also mention that the finance manager, Martin Lang, was extremely helpful as well with the paperwork.

Ricky

Jan 7, 2014

It's my first car ever bought. It's really amazing. The service there is very good. People there are kind and friendly. I'll recommend this dealer to my friend. It's really a good choice.

shuizhongyuegong

Jan 6, 2014

It's my first car ever bought. It's really amazing. The service there is very good. People there are kind and friendly. I'll recommend this dealer to my friend. It's really a good choice.

Wright95

Jan 5, 2014

Thoroughly enjoyed my experience! Paul Stamatis took the pain out of a new purchase experience. He listened attentively and had me taken care of completely. In & out with a detail in about 2 hours. After filling my tank on my new Titan Heavy Metal Chrome, he demonstrated all my features & technology to me for use on my first ride home in it. Thanks again to Nissan of Coolsprings & especially Paul Stamatis for the best experience of buying a new truck!

Brittany7

Dec 30, 2013

Went in looking to buy my first car of my own (I'm 21), and as soon as my mom, sister and I started walking towards the cars, we were greeted by Steve, who then asked what I was looking for. He then took me to a couple different cars and let me test drive them. All in all, he was very helpful and friendly, and helped me find exactly what I was looking for. I bought my 2013 Nissan Altima Coupe that night.

Nashville Native

Dec 29, 2013

We drove into the dealership and walked into the showroom to inquire about the Nissan Rogue. Jack Utz greeted us and then waited for us to tell him about our car interest. He was the friendliest person I have ever encountered in sales. He was very patient and waited for us to ask questions but steered us to the cars we inquired. Every question we asked he had knowledge to answer. We had plenty of time to look and test drive the vehicle and never felt pressured to buy nor received a sales pitch. We traded a car and Jack and Steve were very fair in negotiations. Jack has followed up with us and gave us his card if we have further questions. He has helpful in setting up the Bluetooth with my phone and was available if I had other questions. He pointed out a few other things about the car to help me adjust to the new vehicle. I highly recommend Jack to any potential car buyers! When I called my mom to tell her about the new car, she even drove an hour and bought one from Jack also. I trusted Jack to be fair with my mother and he helped her above and beyond any other salesman ever. Great place to do business!

hpotts

Dec 29, 2013

Bought my first new car. Steve made it a great experience with his knowledge and friendliness. I would recommend Steve to anyone buying a car.

NewLeafOwner

Dec 28, 2013

I bought a 2013 Nissan Leaf and thought the salesperson, Tim Carnes, did an excellent job of working with me in a no hassle manner. He was professional and courteous. I felt that I got a great deal and love my new Leaf.

soccer3mom

Dec 28, 2013

We drove into the dealership and walked into the showroom to inquire about the Nissan Rogue. Jack Utz greeted us and then waited for us to tell him about our car interest. He was the friendliest person I have ever encountered in sales. He was very patient and waited for us to ask questions but steered us to the cars we inquired. Every question we asked he had knowledge to answer. We had plenty of time to look and test drive the vehicle and never felt pressured to buy nor received a sales pitch. We traded a car and Jack and Steve were very fair in negotiations. Jack has followed up with us and gave us his card if we have further questions. He was helpful in setting up the Bluetooth with my phone and was available if I had other questions. He pointed out a few other things about the car to help me adjust to the new vehicle. I highly recommend Jack to any potential car buyers! When I called my mom to tell her about the new car, she even drove an hour and bought one from Jack also. I trusted Jack to be fair with my mother and he helped her above and beyond any other salesman ever. Great place to do business!

jandchiggins

Dec 27, 2013

Kyle Stewart and Donnie in the Finace office made this the most pleasant car experience ever. They respectfully exceeded my expectations and were considerate of every request. They even involved Jason Stacy (President), who personally thanked me for doing business at his store. I intend to make every new car purchase at Nissan of Cool Springs.

jandchiggins

Dec 27, 2013

Kyle Stewart and Donnie in the Finace office made this the most pleasant car experience ever. They respectfully exceeded my expectations and were considerate of every request. They even involved Jason Stacy (President), who personally thanked me for doing business at his store. I intend to make every new car purchase at Nissan of Cool Springs.

raycarlson3rd

Dec 9, 2013

I use the USAA car buyer service and financing. I was referred to Cool Springs though that service. once I arrived, I was promptly and proffesionally served by Andy Patton on the sales staff and Donnie Hulan in finance. The car and price were just as promised through the service. I use the service because it promises price to always be right and I will get in and out quickly without my valuable time being wasted. Cool Springs delivered on both those promises.

crystallynch50

Nov 7, 2013

Eric and London both went out of there way to make sure I was taking care of..I have dealt with several other Nissan dealerships and Nissan Of Cool Springs has been by far the best!! I can not Thank these guys enough..And I will continue my business at this dealer!!

Ashlee Stoeppler

Oct 28, 2013

I bought my first car in 2010 with Nissan and had a great experience, so I went back again in 2013 to buy my second car. It's been horrible ever since. My buying experience with Pat Pointer was horrible. He took his sweet time and the car buying process took about 4-5 hours. Not to mention when I came down there to sign all of the final paperwork, he hadn't even contacted a single bank to find me a loan. Once I bought the car, two weeks later, my AC went out on a trip back from Atlanta when we still had 2 hours left to drive, and my 18 month old was stuck in the backseat, beat red in the face. Needless to say, I was livid. I called to tell Nissan about the problem the next business day, and they tried charging me $1,050(!) to fix it. I refused and had to put up a huge fight, but eventually, they covered it. I also had issues getting my tags. My temp tags expired before I got my permanent tags, and turns out, they had my permanent tags all along. They just never called to tell me. And speaking of horrible communication, between Nissan and the bank that financed me, nobody ever contacted me regarding my car payment. It took me two weeks calling Nissan, leaving voicemails with no returned calls to finally learn that I was two months behind on payment, accrued a late fee, and was turned into collections. I hadn't received a single phone call or an invoice in the mail. So, I had to come up with two months of car payments on the spot that was equivalent to my rent. In the past week, my car has died 5 times and yesterday I had to buy a brand new battery. Nissan has provided HORRIBLE customer service, not cared one bit, and had beyond poor communication. I will not be going back nor referring anyone to Nissan like I have in the past.

ashleestoeppler

Oct 28, 2013

I bought my first car in 2010 with Nissan and had a great experience, so I went back again in 2013 to buy my second car. It's been horrible ever since. My buying experience with Pat Pointer was horrible. He took his sweet time and the car buying process took about 4-5 hours. Not to mention when I came down there to sign all of the final paperwork, he hadn't even contacted a single bank to find me a loan. Once I bought the car, two weeks later, my AC went out on a trip back from Atlanta when we still had 2 hours left to drive, and my 18 month old was stuck in the backseat, beat red in the face. Needless to say, I was livid.I called to tell Nissan about the problem the next business day, and they tried charging me $1,050(!) to fix it. I refused and had to put up a huge fight, but eventually, they covered it.I also had issues getting my tags. My temp tags expired before I got my permanent tags, and turns out, they had my permanent tags all along. They just never called to tell me.And speaking of horrible communication, between Nissan and the bank that financed me, nobody ever contacted me regarding my car payment. It took me two weeks calling Nissan, leaving voicemails with no returned calls to finally learn that I was two months behind on payment, accrued a late fee, and was turned into collections. I hadn't received a single phone call or an invoice in the mail. So, I had to come up with two months of car payments on the spot that was equivalent to my rent.In the past week, my car has died 5 times and yesterday I had to buy a brand new battery.Nissan has provided HORRIBLE customer service, not cared one bit, and had beyond poor communication. I will not be going back nor referring anyone to Nissan like I have in the past.

Believe in Miracles

Sep 25, 2013

I worked & purchased the car from Richard Waters. From the minute he shook my hand, he treated me like I was family. He was very informative with the cars I looked at and very attentive to what I was looking for in a car. He was so attentive, he found me the car of my dreams. I love the car & Richard for finding it for me. I will absolutely come back to Richard and Nissan for my next car. I have bought a lot of cars in my time & no one, NO ONE has ever been as honest, friendly and worked so hard to make sure I was completely satisfied. Every dealership should be so fortunate to have a salesperson like Richard. Without Richard, I would not have bought a car that day!!!! Also on a side note. Tim Carnes deserves some recognition as well. My father and boyfriend came with me at different times to look at the cars. While I was purchasing the car from Richard, Tim spent time with my father an kept him entertained. It was a slow day (Monday) and it meant the world to me that Tim was with my dad. So again, both Richard and Tim treated us like family. You don't find that at every dealership. I will forever sing Nissan of Cool Springs praises and advise everyone I know to go see Richard Waters and Tim Carnes when looking for a new or used car. It will be awhile before you see me again as I plan on keeping this Maxima for a long time, but I promise you this, you will see me again. So Richard and Tim, keep your eyes open for me...........

Katybug23

Sep 24, 2013

I worked & purchased the car from Richard Waters. From the minute he shook my hand, he treated me like I was family. He was very informative with the cars I looked at and very attentive to what I was looking for in a car. He was so attentive, he found me the car of my dreams. A 2009, had to be white, Nissan Maxima. I love the car & Richard for finding it for me. I will absolutely come back to Richard and Nissan for my next car. I have bought a lot of cars in my time & no one, NO ONE has ever been as honest, friendly and worked so hard to make sure I was completely satisfied. Every dealership should be so fortunate to have a salesperson like Richard. Without Richard, I would not have bought a car that day!!!!Also on a side note. Tim Carnes deserves some recognition as well. My father and boyfriend came with me at different times to look at the cars. While I was purchasing the car from Richard, Tim spent time with my father an kept him entertained. It was a slow day (Monday) and it meant the world to me that Tim was with my dad. So again, both Richard and Tim treated us like family. You don't find that at every dealership.I will forever sing Nissan of Cool Springs praises and advise everyone I know to go see Richard Waters and Tim Carnes when looking for a new or used car.It will be awhile before you see me again as I plan on keeping this Maxima for a long time, but I promise you this, you will see me again. So Richard and Tim, keep your eyes open for me...........

sosborn8

Sep 7, 2013

The Nissan of Cool Springs dealership was an absolutely amazing experience. I just purchased my first vehicle and Richard and the rest of the staff were just great! I had a budget going into the dealer and came out with a new car that they sold to me for an outstanding price. I was thorough in my process when looking for a new car and i shopped around for about 3 months before finally making a purchase because this dealership made me an offer I couldn't turn down. Richard was able to answer all of my questions about the financing aspects and even got the new car sales manager involved to help me get any additional discounts and rebates. I truly appreciate the experience I had at Nissan of Cool Springs and will definitely be doing all other car shopping here!

Carbuyer7890

Aug 17, 2013

Lied to us about other sales rep availability. Lied to us about financing options. Lied to us about the service package cost per visit. Drug out the process for three hours after we told them we needed to leave while numerous people sat around talking and we were the only buyers in the building. Terrible terrible terrible experience we had to completely refinance our purchase and change all our paperwork within 48 hours of purchase and no one in the building will reply with straight consistent answers. I have a vehicle from this location for less than a week and I hope I never need to go back. Avoid this location.

nashleaf

Aug 12, 2013

I need to make this quick. I bought a Leaf here (well leased) in August 2013. I shop for cars frequently, and the old dealership games are still alive and well in many places, but not at Nissan Coolsprings it appears. Dealer asked what he needed to do to get the deal. I told him not to play games and add stuff that I would find later ( think GAP insurance, underbody stuff, upholstery protectant, blah bblah blah) and get me out quick. I already had the deal negotiated as a VPP member (employee pricing for partners). So the salesperson was like a normal person you'd actually want to have lunch with, and the sales manager was a level headed guy as well. This dealer appears to be focused heavily on customer satisfaction, and I had a good bit of confidence that they act better than a typical dealer.

KathyH

Aug 9, 2013

We have purchased multiple vehicles for our service fleet from Mack Allen. He is great to work with. Mack knows his product, is always willing to spend extra time to make sure that we have everything we need, is a great source to give us contacts for other items we might need for the vehicle such as vehicle wraps, etc. Mack is a top-notch salesperson working for a top-notch dealership. I would recommend him without reservations to anyone.

KathyHenry

Aug 9, 2013

We have purchased multiple vehicles for our service fleet from Mack Allen. He is great to work with. Mack knows his product, is always willing to spend extra time to make sure that we have everything we need, is a great source to give us contacts for other items we might need for the vehicle such as vehicle wraps, etc. Mack is a top-notch salesperson working for a top-notch dealership. I would recommend him without reservations to anyone.

RebeccaVDBerg

Aug 6, 2013

We had an excellent experience with Kyle Weihe. He was ready to answer our questions and work with us to find the best vehicle to meet our needs and budget. I highly recommend Kyle and the team at Nissan of Cool Springs.

rebeccavdberg

Aug 6, 2013

We had an excellent experience with Kyle Weihe. He was ready to answer our questions and work with us to find the best vehicle to meet our needs and budget. I highly recommend Kyle and the team at Nissan of Cool Springs.

nickja2012

Aug 5, 2013

I would only recommend this dealership because of the service we received from Jack (salesman). He was a pleasure to work with and offered superior service. However, I believe the dealership overall likes to "play" games with sales prices and financing options. If we were not 100% committed to Nissan, we would have not purchased this vehicle. After negotiating a final price, the Finance Manager tried to increase our payment and terms offering the dealership over $1700 more over the terms that were previously agreed upon. We do not appreciate this type of "bait and switch" tactics that some dealerships try on consumers. When in a position to purchase another vehicle, we will have to think long and hard before coming back to Cool Springs Nissan again. Our recommendation is to treat customers with respect and understand they may be smarter than you actually believe. These types of "games" give dealerships a black eye and ultimately will hurt their bottom line more than the possible $1700 that was tried against us. I hope this feedback is received by those with decision making power to make the dealership more customer friendly and change their processes before this type of scenario doesn't ruin their business too much.

bjerry1

Jul 2, 2013

Candy is an exceptional sales person. She is not one of the hard selling type. She answered every question I had. She walked me around the lot to show me any cars I had a question about or wanted to see. She even went to the back of the lot and found a car. I Just can not say enough good time about Candy. Ralph, is exceptional in explaining the features of my new car. He is knowledgeable and calmly explains everything about the car in a clear concise manner.

jerry082650

Jun 27, 2013

Candy was the best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best, best salesperson ever

Mattie J

Jun 27, 2013

Kyle was a delight to work. Our initial communication was via email and his gentle salesmanship is what swayed me. He got me exactly what I wanted at the price that I wanted. When I walked into the dealer ship and met him in person I knew that I was going to purchase the vehicle. I have two other offers one a little over $1000 cheaper and the other about $2200 cheaper but because of Kyle I decided to go where I believed that I would be taken care of and I was. I absolutely LOVE LOVE LOVE my car. Thank you so much Kyle!

ShidaH

Jun 22, 2013

Anthony Moore was wonderful!!! He really did a GREAT job! He help me select exactly what I wanted in a car. He is like part of my family now :-) My parents just loved him just as well. He is a GREAT employee for your company.

Greg-VPP

Jun 14, 2013

Through my employer, I am eligible for the VPP discount at Nissan. When I applied for my VPP id, I was contacted by Pat Pointer at Nissan of Cool Springs. Via email, I let Pat know that my wife and I wanted to come in and drive both a Rogue and a Pathfinder to see if either would meet our needs. When we got to the dealership, we were greeted by Pat and let him know that we wanted to drive the base model (the S model) of each vehicle, and weren't interested in paying for a lot of extras that we really did not need. At no point did Pat try to up-sell us, and we did a test drive of both a Rogue S and a Pathfinder S. After the test drives, we told Pat that we liked the Pathfinder the best and wanted to see what they could do for us on the price and financing. The entire experience was very pleasant, and at no time did we feel pressured like at most dealerships. We ended up getting the price that we wanted on the vehicle that we wanted. Pat even made sure that we got the color combination that we wanted. The exact Pathfinder that we wanted was not on the lot, but on a storage lot down in Spring Hill. The next day, Pat personally went down to Spring Hill and found our vehicle and drove it back to the dealership. When I went to pick up the car the next evening, it was clean, gassed up and ready to go. We will definitely go back to Nissan of Cool Springs the next time we are in the market for a vehicle.

M. DiPasquale

Jun 7, 2013

Worked with Kayle Weihe. Pleasant/efficient transaction.

AVK

May 28, 2013

I bought a used car at Nissan Of Cool Springs, it was a very good and pleasant experience. The sales rep who attended me was very helpful and gave me good information about the car. he did his level best at giving the best price for the car and he did as well. The financing options also were smooth and very good.

Atwood Family

May 24, 2013

Working with Greg Smith was really quite fun! How often do you say that when you are buying a car? He was always very friendly, honest, and delightful to work with. I was always greeted at the front desk and helped immediately, whether Greg happened to be available or not. He was always waiting for me when I had an appointment. I now consider Greg a friend and will come back to this Nissan dealer any time we consider a new car and will recommend Greg to my friends (actually I already have). This Leaf was for my daughter. After our experience looking with her, we were so impressed with the Leaf and with Greg that we leased a second Leaf at the same time for my husband, Jeff. We are such happy customers with the Leaf, the Nissan at Cool Springs dealership, and Greg Smith! Thanks!

atwoodzoo

May 24, 2013

Working with Greg Smith was really quite fun! How often do you say that when you are buying a car? He was always very friendly, honest, and delightful to work with. I was always greeted at the front desk and helped immediately, whether Greg happened to be available or not. He was always waiting for me when I had an appointment. I now consider Greg a friend and will come back to this Nissan dealer any time we consider a new car and will recommend Greg to my friends (actually I already have).This Leaf was for my daughter. After our experience looking with her, we were so impressed with the Leaf and with Greg that we leased a second Leaf at the same time for my husband, Jeff.We are such happy customers with the Leaf, the Nissan at Cool Springs dealership, and Greg Smith! Thanks!

Neal Hicks

May 21, 2013

Both Ralph and Billy provided excellent service. They were very knowledgable, and did everything possible to provide me with all the information possible. I believe that they went out of their way to make the entire experience as smooth and understandable as possible, and I would highly recommend this dealership to anyone looking for exceptional service.

enderfish

May 21, 2013

Both Ralph and Billy provided excellent service. They were very knowledgable, and did everything possible to provide me with all the information possible. I believe that they went out of their way to make the entire experience as smooth and understandable as possible, and I would highly recommend this dealership to anyone looking for exceptional service.

rlichty

May 21, 2013

I had an appointment with Kyle S. on Thursday 5/16 but I arrived late. Kyle was with another customer so Isaac assisted me. Isaac was extremely pleasant and helpful. He went out of his way to assist me in locating the SUV I desired. When I picked up my car Kyle and Isaac both greeted me. They were extremely helpful and met all my needs. Thanks for a great experience!Roxanne Lichty

Hess22

May 20, 2013

This place was excellent! Great people, great prices, and great deals. Loved my experience! Definitely recommend this place if your looking to buy a car at a great price! This was first time ever having a car let alone buying one, and I'm glad I chose here!

JohnD, car buyer

May 18, 2013

I called and made an appointment to test drive a car. When I got there the salesman did not know what car I wanted. He looked it up and it was already sold. I would of liked a call ahead of time to know it was sold.

Sambhar

May 16, 2013

Worked with Kyle Stewart to lease a Nissan Leaf. He was great. Not your typical pushy sales person. He wasn't very familiar with the Leaf but instead of bluffing if he didn't know an answer he would be honest about it and pull in his Manager to answer it. Overall the entire team worked efficiently. I felt at ease dealing with them and also felt that they respected my time.

Brianandallyson

May 16, 2013

We had a great experience. We have never delt with a car dealership before and were a little nervous. It was stress free, and actually a lot of fun! The people there were so so friendly!!!! Thank you for a great experience!!!!

Dsmith1819

May 16, 2013

I got a 2013 Nissan sentra SR took me a little while to get it but that was because of me, I was on a very strict budget and can only do so much a month but my salesman randy means, and the sales manger worked worked and worked with me as fast as they could so I could get the best deal and get going. Seriously one of the best experiences that I have ever had!!!! Would highly recommend this dealer for furture purchases!!!!! Great experience there!! Thanks again guys!!

sambhar

May 16, 2013

Worked with Kyle Stewart to lease a Nissan Leaf. He was great. Not your typical pushy sales person. He wasn't very familiar with the Leaf but instead of bluffing if he didn't know an answer he would be honest about it and pull in his Manager to answer it. Overall the entire team worked efficiently. I felt at ease dealing with them and also felt that they respected my time.

Cottar

May 14, 2013

Nissan of Cool Springs was great. I called on May 8th to check on a used Buick Enclave that was on the website and spoke with Issac. He took my name and called me back from the car just to make sure it had everything I wanted on it before we drove 40 mins to see it. Upon arrival Issac greeted my husband and I with a smile and a handshake, I had been to other used car dealership and not gotten this. Issac showed us the Enclave and allowed us time to talk about the vehicle. I came on May 9th and looked at the Enclave and again was greeted with a smile and a handshake, such a simple gesture goes so far. After working with Issac and Bruce they made me a deal that I couldn't refuse! Made an appt to come back on May 10th with my husband to fill out the final paperwork. Again arrived the next day with a smile and a handshake, filled out the paperwork and while waiting on the finance department, we had to leave so that I could attend my daughter's spring band concert. We arrived back to the dealership about 7:45 and everyone was so nice to wait for us that evening.....I truly felt like my business was important to Nissan of Cool Springs and that they really went out of there way to accomated us and our crazy busy lives. Everyone that we encountered durning our visits was wonderful. Issac was great to work with and I would recommend any person I know to Issac and Nissan of Cool Springs.

Jane

May 14, 2013

Nissan of cool Nissan of Cool Springs has always bent over backwards to give me the best of service! I recently purchased a Nissan Juke and driving home I got a flat tire that was not repairable, plus some other damage around the mud flap area. I drove to Nissan at Cool Springs and they put a brand new tire on my car so that I could head back to work.

MandyCottar

May 14, 2013

Nissan of Cool Springs was great. I called on May 8th to check on a used Buick Enclave that was on the website and spoke with Isaac. He took my name and called me back from the car just to make sure it had everything I wanted on it before we drove 40 mins to see it. Upon arrival Isaac greeted my husband and I with a smile and a handshake, I had been to other used car dealership and not gotten this. Isaac showed us the Enclave and allowed us time to talk about the vehicle. I came on May 9th and looked at the Enclave and again was greeted with a smile and a handshake, such a simple gesture goes so far. After working with Isaac and Bruce they made me a deal that I couldn't refuse! Made an appt to come back on May 10th with my husband to fill out the final paperwork. Again arrived the next day with a smile and a handshake, filled out the paperwork and while waiting on the finance department, we had to leave so that I could attend my daughter's spring band concert. We arrived back to the dealership about 7:45 and everyone was so nice to wait for us that evening.....I truly felt like my business was important to Nissan of Cool Springs and that they really went out of there way to accomated us and our crazy busy lives. Everyone that we encountered durning our visits was wonderful. Isaac was great to work with and I would recommend any person I know to Isaac and Nissan of Cool Springs. Mandy Cottar

Lcline0610

May 11, 2013

Isaac was the best! He was very informative, not pushy. When it was time to determine price they were very upfront and honest. It was a great experience from beginning to end. We will be sharing our experience with our family and friends --- can't say enough good things about the service. We never owned a Nissan -- the car is awesome! So roomy and quiet. It won't be the last one we own. Thanks!

AmyMiller47

May 6, 2013

I should say first that I am a first time car buyer, so this had been one terrifying, but also exciting day for me. From the moment we walked in to Nissan, each person was super friendly & helpful. My Dad & I got the pleasure of first working with Isaac Miller, who was very helpful & asked all of the right questions. There was never a time where I felt pressured in to making a quick decision & it when it came time to narrow down a vehicle, he wanted to make sure i got the exact one that I wanted. He worked with my Dad & I to make sure we received the best deal & got all that we needed. I ended up purchasing a 2013 Nissan Rogue which was at another location. Isaac went & picked it up for me while we worked with Billy Crabtree in finance to finalize. Billy has a great sense of humor & I noticed it from the first sentence out of his mouth. It was a pleasure working with him as well. He went through all of our information, rates, warranties, etc. very thoroughly. Though i signed what i so nicely referred to as a "crap ton" of documents, i didn't come out of there feeling like i had just signed my life away. Billy made us feel comfortable, knowledgable & excited about the purchase. That really helped a lot, especially being a first time car buyer. When Isaac came back with the car, he went through everything with me, showed me where things were & how things worked & got it all ready to go. It was simply a wonderful experience from beginning to end. Thank you!

bamafans

May 4, 2013

Great dealership! Everyone went above and beyond to make sure we were satisfied with our purchase. A car dealership is not where you want to spend your day with two kids, but they made it easy. Thanks!

Ms. Tommie J. Ochi

May 3, 2013

Overall is very welcome, the customer service is very prompted, staff was great, the timing was absolutely great giving you the information about your credit, this was the biggest thing I needed to be sure of however the facility was a place with good welcoming and made things seem very easy, to search for your number one car, plus if you didn't fill like walking there was a golf car for you to ride, it was so amazing and very healthful.

ADAM

Apr 30, 2013

Great customer service! Will definitely keep going there!

Laura Dyra

Apr 30, 2013

We have 3 Nissans and especially love our new leaf. We have been taking our cars for oil changes and service and they have been super quick. We recommend it!

JimPan

Apr 30, 2013

It was very pleasant to deal with Nissan folks. Few phone calls and deal is made. They have been great help. I will buy another car from this dealship in the near future (next year).

JoshUT

Apr 29, 2013

I just bought a used Nissan Sentra from another Nissan dealership (Murfreesboro). They made purchasing a used car from them easy and I really enjoyed doing business with them. The salesman was very knowledgeable and was very patient and did not pressure me at all to buy the car. I will be doing my service with Nissan of Cool Springs, and I am sure I will receive the same great service.

Kbug331

Apr 29, 2013

Fast service. Friendly staff. Overall good experience. Would recommend to others. Everyone was very helpful and the entire process was very fast and easy. Thanks for helping me find the right car for my family.

GospelTruth

Apr 27, 2013

My husband and I were not aware of pricing and interest rates on different years of cars and banking methods, till Kyle explained that to us , very politely, We had just gone through a major car accident that my husband was involved in, and we didn't want to be pressured or hassled, and we weren't. I actually felt very very surprised how meek and mild yet under control and informative kyle was. He had friendliness and was informative yet not pushy or rude. I would grade this experience a 5 out of a 5. He even offered to bring the vehicle to us if needed , because i told him I was in no shape to drive home that day (still recovering) from the stress of my husband going through a major wreck. All and all if your looking for a good price on a good used vehicle i would highly recommend this car dealership , and more specific Kyle as your sales person. I was offered water and coffee and he stayed and talked to us as we waitied for financing to go through and made us feel like we were people and not just another number, Thank you Nissan of cool springs, for a great sales experience and out standing sales service. I look forward to doing business with you in the future. David and Robin Cameron

Tony G.

Apr 25, 2013

I have used Cool Springs Nissan for service for several years and recently bought a new car there. There service dept. is great and I had a very good buying experience. What I have appreciated most in both instances is that they are up front about everything. The service dept. has always told me what the problem was, how much it would cost to fix it and how long it would take. The sales process went the same way; I never felt like the salesman was trying to hide anything; he was up front and honest. I met several people along the way in the sales process and was impressed with all of them. I had a great experience and would recommend this dealership.

snooksben

Apr 24, 2013

Leasing our new Nissan Leaf was such an enjoyable experience, largely because of the friendly and helpful service we received from our salesperson, Michael Brown. He answered all our questions (and we had MANY) and made us feel very relaxed about the entire process. When we eventually upgrade to our next fully-electric vehicle (because I can't ever go back to gasoline again!!!), we will want to work with Michael. I'd recommend him to anyone shopping at Nissan of Cool Springs. The rest of the staff we met that day were very pleasant also. All in all, it was the best car-shopping / leasing experience we've ever had.

Li, F

Apr 23, 2013

Great dealer to buy or lease your car. People are nice there. Wait is minimum.

Paulette Vinson

Apr 23, 2013

My name is Paulette Vinson and I am from Alabama. I have purchased two cars in the last two years from Nissan Of Cool Springs. I think this is the best dealership by far. The people are great, my salesman was great, the service department is the best in all of Tennessee, and beats Alabama by far. I would tell everyone that Nissan Of Cools Springs is where you need to get your vechicle. If you don't I do feel sorry for you because there is no other to me than NISSAN OF COOL SPRINGS!!!!!!!!!!!!!!!

stonebuff

Apr 23, 2013

On April 11, 13 , I called ncp concerning the steering column recall. Chris said that the part was in stock and to come in 04/12/13. After my oil was changed as I was picking up my car, the service lady said that the part would have to be ordered. A wasted trip.

Jmason23

Apr 23, 2013

Mark Allen, was awesome to work with he drove all the way to us in Nashville to show us the van, and was about excited as I was to have it! I give him many praises!! Thank youJennifer MasonCatering Chef The Southern steak & oysterSaffire restaurantTomkats inc

Andrea

Apr 22, 2013

I leased my Leaf from Nissan of Cool Springs about a month ago. The entire process was easy, fast and efficient. I m thrilled with the service and with the car.

Anon

Apr 22, 2013

I have an 07' Versa. It was purchased at a different Nissan dealership, but I have been getting all of my service done at Cool Springs since I purchased the car. Everyone has been friendly and extremely helpful with all repairs needed.

BK Nashville

Apr 22, 2013

We purchased 2 Nissan cars in Jan. 2013: a 2013 Pathfinder & a 2013 Altima from Greg Smith; we paid cash for both cars; We are disappointed that we did not receive a thank you letter or at least a phone call from him. In our opinion this was very disappointing & very unprofessional. We had decided to buy Nissan this year after reading reviews of these 2 cars over the past 6 months as quality products. After owning Honda's for over 30 years we had excellent appreciation & service and never any quality control problems. We would have a thank you note & phone call within 24 hours of our purchase! As for service on both cars: we did not expect to have any service needs when we bought the cars within the 1st month of purchase. The pathfinder had to be towed to the garage with a dead battery after 2 weeks of driving which was replaced; but this was a major inconvenience for our daughter with 2 young children. The Altima has had a number of quality control issues which have been replaced/corrected; there are still some issues which are not up to our satisfaction. We were looking forward to driving & enjoying our new car without concern about quality control issues. I am concerned that these issues will continue after the 3 year/36 month warranty; I never had such concerns with Honda in 30 years!

Chris

Apr 22, 2013

I bought a Nissan Titan from the dealership and have been taking it there for routine service for the past year. Last week I got a bolt in one of the tires and since I needed to take it in for service I thought why not let them fix the tire. The bolt was too big so the tire could not be plugged and had to be replaced. They did not keep the particular tire in stock but said they would have it first thing the next morning. I called all the tire stores in the area and they did not have in stock either but could get one the next day. Since the truck was already at the dealership I decided just to let them order and install the tire. The next day after no calls to me about the truck, I decided to call the service advisor at 3:30 and see when it was going to be done. He informed me the tire did not come in as he said it would and it was going to be another day before it came in. So now I am without a car for another 24 hours which could have been avoided had I taken it to another place. Even with the inconvenience there was no offer to discount the service or provide any type of concession. You would think at a minimum they could run the car through the car wash they have on site but it was actually dirtier than when I dropped it off. Careful consideration will be given to using the service department again for anything not covered under warranty.

Happy in Franklin

Apr 22, 2013

Just purchased my second vehicle from E at Nissan of CoolSprings. He is a pleasure to work with and always very thorough without being pushy. Parts employee was very gracious to assist me with installing accessories that I ordered extra. Haven't had any maintenance on this vehicle yet but my experience through my previous vehicle was always great. Nice to work with a dealership that wants to make the total experience good for the customer!

Jay M

Apr 22, 2013

Very nice facility, good selection of vehicles and offered a fair price. Took their advice and set up a designated time to come in but did not feel they respected my time. I was forced to wait an unusually long time (and this was not when he was "checking with the sales manager" on price). Once we had agreed on price it still took 2 1/2 hours to do the paperwork. Also very difficult to deal with after the sale and their repair shop is about the same. Too many other dealerships around to buy from them again.

JeffsMaxima

Apr 22, 2013

The overall experience with the purchase of my 2012 Maxima was outstanding. They were very helpful and quickly answered all of my questions. While they obviously wanted to sale, I was not subjected to the intense pressure sometimes experienced at other dealerships. Since the purchase, I have taken my car to the Nissan of Cool Springs service center and it was a very easy, comfortable, and quick experience. They have earned my business for all future service with my Maxima.

Kay

Apr 22, 2013

I had a very good experience with Nissan of Cool Springs. Everyone was super friendly and willing to help! Buying a new car can be exciting and scary but they did make me feel comfortable.

Leaffan

Apr 22, 2013

They provided me with the car I wanted. The Leaf is very different from other cars and requires a person to think.

Mimi

Apr 22, 2013

Our sales experience purchasing our Nissan Murano was very good! The salesman was great as long as he was trying to get the deal! He told us he would contact us the following week after we took possession of the car to see how things were going but we have never heard from him since then. It's not that we needed him to call but it would have certainly enhanced our excellent experience. Although I would recommend Nissan of Cool Springs, I have a small amount of hesitancy because I think if one is hoping to get recommendations, they would indeed follow up and make sure all was well!! That makes one an "excellent" salesman and not just "very good"!! The only issue in the actual buying the car is that we were never asked what color we wanted for the interior and we failed to mention to the salesman we wanted the tan or camel -- so we got black. We really didn't want black and it was mentioned the day we took possession of the car but nothing was said about swapping it out. We just let it go since we knew we should have told him what color we wanted. However, in hindsight, he should have asked and made sure he was looking for the right things before tracking one down!! Again, we do take partial - if not all - blame for this mistake! We love the car and feel we got a very good deal!

MK

Apr 22, 2013

A very nice experience. Everyone was friendly and we were even offered free burgers cooked on the grill!

RICHARD BAKER

Apr 22, 2013

I DID NOT PURCHASE MY NISSIAN JUKE FROM THE COOL SPRINGS NISSIAN LOCATION BUT I HAVE BEEN GETTI NG IT SERVICED THERE. THEY DO AN EXCELLENT JOB AND THEY ARE VERY FRIENDLY AND PROFESSIONAL STAFF TO DEAL WITH.

Smith

Apr 22, 2013

It's always top notch service when I bring my car to this dealership service center. Everyone is always knowledgeable and helpful.

TootBarb

Apr 22, 2013

WOW! Mr. Patrick Cox is such a wonderful caring person and salesperson. I happened to do a internet search for a specific color and interior and found the car at Cool Springs Nissan. I contact their internet services department and Mr. Cox answered my inquiry. After a few days of emails, we went to Nashville/Franklin where we purchased the vehicle. My family thoroughly enjoyed Mr. Cox and we have the utmost respect for him. Our experience with Mr. Cox and Cool Springs Nissan will never be forgotten. I live in Cordova, TN and could not find the car I was looking for in Memphis or Southaven, MS. My son had just had surgery and could not drive; we rode the Greyhound bus to Nashville I have two daughters and a son who live in Brentwood and Antioch. They were also impressed by Mr. Cox. Thank you Cool Springs Nissan and Mr. Patrick Cox.

pb8535

Apr 22, 2013

Our salesman, Isaac Miller did a great job. It was probably one of the best experiences we have ever had when visiting a dealership and purchasing a car. We will definitely recommend your dealership to others.Pam and Phil Brown

Anon

Apr 21, 2013

I was looking for a Murano with bells and whistles. I have friends at Nissan so I was part of the VIP program. Had a call with a salesman before I went to the dealership and reviewed the type of vehicle I was looking for this time. Even though I was paying cash, I wanted the best deal possible. I explained the components that were important to me and where I wanted to start with price. The only car I was shown was a STRIPPED down 1 year old Murano. I mean stripped, the seats were not electric. I had about 34K that I was comfortable spending but that wasn't my cap and the salesman did not know that. I showed NO interest in the car and said I wanted to come back the following day. A very contrived situation began with the alleged sale of the car to someone else ....which I never had any intentions of buying...an argument between salesmen....it was very bad theatrics. THe salesman had already decided what he was going to sell me and really didn't take an interest in finding out where I wanted to go, or how high or what components were important to me. He very clearly, thought he knew me before I got there. It left a very bad impression. I felt like I was at an used car lot.

Lauren

Apr 21, 2013

Great service. Friendly and helpful employees. Children's room with books and tv. Very clean!

Wlc961

Apr 21, 2013

We recently purchased our 5th Nissan, and had a great experience at Nissan of Cool Springs. They had the vehicle we wanted, and gave us the best price of all dealerships in our area. The sales and finance departments worked hard to give us the price and delivery of the vehicle in an efficient time frame. We have had the car serviced at the dealership twice since our purchase, and have been able to bring it in on our time frame, and the service has been quick and thorough, a nice waiting area with complimentary bottled water. We have recommended this dealership to others, and recently had another family member purchase a new car here.

"2ci2ishc"

Apr 20, 2013

My wife and I have been so astounded by the systemic process to Nissan at CoolSprings sell to service plan. From the moment we declared our desire to purchase a Murano Cross Cabriolet we have been treated as a valued customer. Our salesman still one year later calls me by name when we come in for routine maintenance visits. With the service department we could not have asked for a more service oriented system of processes, whether it is an express oil change or a warranty repair. My service account manager and the service engineer know my car and take pride in making it right for us. Special thanks goes to Nissan at CoolSprings.

BHawki

Apr 20, 2013

Every time I walk in the door I am greeted by a friendly and knowledgeable staff. The service department is very helpful and able to help me out over the phone. This is a great place to buy a vehicle from!!

BLDR95

Apr 20, 2013

Judging by the helpfulness of the service manager and the thoroghness of the mechanic I would certainly return for any service needs that I might have...........facility was neat and clean, everyone was very friendly and helpful and prices for services rendered were fair. No priority was put on where I purchased my vehilce just the necessity of the service. As it is, I did not purchase my vehilcle here but would certainly consider Nissan of Cool Springs when looking for a new vehicle.

Chris and Rich P

Apr 20, 2013

We were among Zach Tilley's first customers. We pulled in at 7:50, not knowing the dealer closed at 8:00, to see what they might have on the lot because we were looking for a used Sante Fe. Zach greeted us at the door and invited us in with a "no problem, what can I do to help you?" We told him we were just looking and that we could come back the next day since they were closing. He offered to see what was on the lot in case there were none available. He knew there was a dark blue one with some miles on it, but we were looking for white and low mileage. When he checked with another salesman there was a white 2011 Sante Fe that had just come in that day that was not in the computer. He offered to bring it up so we could look at it and test drive if we wanted to. He drove up with what was our answer to prayer - white exterior, tan interior, leather seats, and only 12,500 miles! We drove it home that night. We have been back with 3 service calls. One was to do the interior package protection and two others were routine oil changes. I have been very happy with the service and the service people. They have always been courteous and it has always taken less time than estimated. We made one early return trip to meet with Zach so he could go thru the car in better detail. Since we were clueless about bluetoothing our phones into the system and playing Pandora thru the radio he set that up for us and made sure we knew how to do it in the future. He was great and we love our white with tan interior Sante Fe ! Zach went the extra "miles" in our test drive and the extra 90 minutes to get the job done.

david plus ann-david pays for-ann drives

Apr 20, 2013

Have been most satisfied with this dealership. D. Moore

Franklin resident

Apr 20, 2013

I decided to give Nissan of Cool Springs service department an opportunity to earn my business once I heard they werre under new management. During my visit last week I noticed a change in attitude with the employees and a genuine interest in taking care of auto needs. The service team appeared to be very knowledgeable and curtious. My Maxima is currently in their shop. I feel certain that the service and repair work will be done correctly.

Guri and Julie

Apr 20, 2013

Excellent customer service. I went to the dealership to get my car serviced and was impressed by the customer service and speedy service they provided.

Happy Maxima owner

Apr 20, 2013

I bought my Maxima 3 years ago. The buying experience was excellent except for the fact that the sales agent asked me to fill out a survey page in a personal binder he had set up for his future customers to see. I found that odd since it was not at all anonymous. (It would have been awkward if I had wanted to write a criticism that I didn't want him to see.) Besides that, I love my car and only take it to Nissan of Cool Springs to be serviced. The service dept agents are welcoming and friendly. The waiting area lacks tables and chairs for customers to do work while waiting. The waiting area has 3 high tables and chairs but they are often occupied. I feel that the service agents are always honest regarding my car needs and I like the free car wash. I would definitely recommend Nissan of Cool Springs!

jukeowner

Apr 20, 2013

In general, I am very happy with the service department. First of all, the appearance of the service area where you drop your car is very clean, the service managers are prompt in greeting you. That area actually reminds me of high-end car dealerships like Mercedes. I also like that even after a simple oil change, the car is washed, brought along to the same covered area for the customer to pick it up. It is a seamless process.

LA Girl

Apr 20, 2013

Bought my car there, easy process. Only been to get oil changes, very simple and quick. I have no complaints.

Marc

Apr 20, 2013

From purchase to service of our vehicle we have always been happy with the process and results at Nissan of Cool Springs. They work hard to maintain a professional approach to every part of the experience.

Ronnie

Apr 20, 2013

Excellent Experince, Iwould recommend anyone to buy a car from Nissan of Cool Springs.Kyle Stewart did a outstanding job on helping me purchasing my car. Thank You Kyle .

Savannah Clark

Apr 20, 2013

I bought my first car, brand new at Nissan of Cool Springs. It was a very easy and enjoyable experience. I was in a fender bender and when the car was taken to the dealership for repairs they were excellent. I also have taken it for maintenance since and they have been great. Always honest and always trying to find me the best deal.

TCB373

Apr 20, 2013

AS for the service department, I have no issues. Service and completeness of repair is great. Friendliness of staff was outstanding. Will return for service and will continue to give my recommendation to everyone that asks. As for the purchasing situation, I have yet to be informed of the status of my application for a new Rogue. Have not received a confirmation for a new car or the denial.

Albert Thomas

Apr 19, 2013

Since I an willing to come in early when their is very little traffic to the service line, I can get my service provided rather quickly. The above comments describe my overall experience. The only thing I don't like is in the service bay someone has bought donuts, which is great but they are only for the staff of Nissan. It would be good to offer those to your early coustomers. I am on a diet, so if I was offered a donut, I may or may not take one.

Amoobrasil

Apr 19, 2013

Buying can always be a bit of a problem, but Cool Springs staff, I truly believe, is committed to ironing them out. To say this rather than "the buying process was easy and completely satisfactory" is more credible because I am writing candidly. I felt no pressure to buy or to "buy now!"; the staff exhibited interest and even enthusiasm when answering and explaining my questions. The staff also goes out of its way to work with its customers and potential customers. When my son bought a Cube at this dealership, many unusual obstacles arose. The staff patiently worked together to overcome them. They had the expertise, professionalism, and resources to deliver the car at a cost with which my son was more than satisfied. If you just need to speak to someone who represents customers before NissanUSA, ask for Mary Greer--she is pleasant, sincere, and earnest. I bought a 2013 Sentra SV; it is averaging about 30.5 mpg in city traffic (I have made no trips outside Greater Nashville yet). I think of the rearview camera as a safety feature that should be required on all vehicles. If you are in the market for a new car in 2013, include Cool Springs Nissan among your must-see dealerships.

ArmadaGuy

Apr 19, 2013

Sales Representative was great, but after purchasing my Armada I had to bring it back 4-5 times because they did not correct everything. Even now there are small pieces of packing material sticking out of my door frames. I got my vehicle back after the first service visit and it had been washed, but apparently not dried because there were huge water spots on it.

Eagle Nest

Apr 19, 2013

Multiple friends and myself worked with Greg Smith on our Leaf Leases. Greg was extremely friendly and not pushy to any of us. Greg and the staff at the dealership not only knew everything about the Nissan Leaf but made the Lease so easy and painless. We love our leaf and no oil changes, no gas is still hard to get use to still. Driving past the gas stations is such a great feeling and we have had no range issues at all.

Evelyn Greathouse

Apr 19, 2013

Very helpful and no high presure. Did everything he could to make my buying experience a posative one.

FLEX3333

Apr 19, 2013

Great Cutomer Service as well as quick and speedy vehicle sevice. Cleaned my vehicle and had me out in no time,

Gary

Apr 19, 2013

I needed mechanical work done on my Maxima. Decided to give this dealership another opportunity as my previuous experience under a different management was not the best. I was pleased with my visit to the service department. The personnel seemed to be knowledgable and proved to be interested in earning my business. My car is in for repair at this time, and I feel comfortable the job will be done right.

J Higgs

Apr 19, 2013

Was very pleased with our experience at Nissan of cool springs. Our salesman mike was pleasant to deal with . I will run from a car lot because of the sales people. On the other hand there was issues with the car after purchase and the way it was handled afterwards that has me well us concerned . It wasn't pointed out that the tail lense has crack . It was not a good day for car shopping that day . Weather was yucky. And other issues but these are an expensive piece on the auto and would probably made a difference in $ used and value of vehicle. Which we are still very proud to own and fits our families needs . This will be considered with our next purchase.

JL

Apr 19, 2013

Very clean polite and helpful Service department. I was able to get what I needed to have done on my vehicle and it was done faster than I had anticipated, which was a very good feeling.

jrv

Apr 19, 2013

From the time we walked on the lot, we never felt pressured and folks worked hard to locate the vehicle we were interested in.

Margie L. Adams

Apr 19, 2013

The service dept. at Nissan of Cool Springs always goes above and beyond to make sure that my car and my time are both important. The professionalism is the best I've encountered. This dealership is really great!

Music Man

Apr 19, 2013

Although I have been to change my own oil through the years, once I purchased my new Maxima in 2012, I decided it was time for the professionals to take over. The three visits I have made to the Cool Springs facility have all been met with courtesy, promptness, and charges which are most reasonable. Unlike other dealer service areas in the past, I felt as if I were a valued customer and was treated as such.

Sentra Kat

Apr 19, 2013

I purchased my 2006 Nissan Sentra in the fall of 2005 from what has become to be called Nissan of Cool Springs. My Nissan and I have traveled through many roads and many seasons and we are still happy together! My Nissan went through all the required service points through the years and the sales and service agents took good care of my needs. This is the longest I have ever owned a car-coming up on 8 years! In fact, that is 4 years longer than I have driven any other car! When I purchased my Sentra, I mentioned at that time that I planned to keep this car for a while. And, I did! Nissan Cool Springs service center has a fresh and inviting facility and it has a great waiting area to enjoy while my Sentra is being serviced.Thanks to Nissan Cool Springs for taking excellent care of my car through the years.

Unhappy email victim

Apr 19, 2013

I've never visited the showroom but I get marketing emails from them about once a week. I did view a vehicle on cars.com and I guess that's how they got my email address. I've even sent them an email asking them to remove me, but of course that doesn't work either.

Yolanda Gaines

Apr 19, 2013

I would recommend every person who wants to purchase a car to go to Nissan in Madison they are the best, wouldn't have it any other way.

Z Owner

Apr 19, 2013

I had a prearranged appointment. Was greeted promptly upon arrival. I mainly came there after receiving a recall notice for my 2010 370Z convertible which I love. They finished the Lube, Oil Change and the Recall in about an hour. I was thrilled and impressed with how quickly and professionally this was handled. Also enjoyed the Free Car Wash.

John Brevard

Apr 18, 2013

I was very well received by Greg Smith; the sales consultant I work with. He was very congenial and thorough making sure I understood everything before I moved forward with our lease. He also followed up with me after the lease. I will recommend my friends call Greg smith for a very pleasurable experience. Thanks Greg Smith!

rtinsley33

Apr 8, 2013

Michael Brown is a good honest, no pressure salesman that you don't find very often. The dealership seems to care for it's customers and has a good service dept. This is the second vehicle that I have bought in less than a year from Michael at this dealership.

mrae924

Apr 5, 2013

The customer service at Nissan of Cool Springs greatly exceeded any dealership I visited. From sales to financing, everyone I interacted with was positive and patient. After purchasing my 2013 Nissan Altima, I was reached out to by email and phone to ensure that I was 100% satisfied! I would recommend Nissan of Cool Springs as a great place to buy a car.

cajunqueen39

Apr 4, 2013

I made one trip to Nissan of Cool Springs, met Greg Smith and he was able to find the car that fit my needs, wants and budget. I feel like I left there with more than what I had hoped for and highly recommend Greg as he was extremely friendly and helpful throughout the process. I am not a person who typically enjoys the whole buying a car experience, but Greg made it a pain free process and left me a very satisfied customer.

jeanpennington

Apr 4, 2013

I came to the Nissan of Cool Springs because of a friend's recommendation to look at the Murano and to decide if this car fit my needs. My son and I entered the showroom and were promptly greeted by Ralph Matchok and within a few minutes Ralph was able to locate Tom Murray whom I had come to see. We were treated cordially and respectfully and shown Muranos on the lot meeting the description of the car I wanted to see. Within a few hours I was able to find the car I wanted and purchased. I thank you for and easy car buying experience.

JulieP

Apr 3, 2013

I was so happy to have been helped by Candy Deane. She was sweet, polite, patient, and thorough. She made sure that I was comfortable and well taken care of through out the entire process. She was respectful of my wishes and budget and listened to my concerns. I would recommend her and Nissan of Cool Springs to my friends and family. I had a fantastic experience and most importantly, I love my new Rogue!!! It is so beautiful; everything I wanted.

College Student

Mar 28, 2013

Today I purchased a used car from Nissan of Cool Springs (a 2006 Nissan Altima) and it was a wonderful experience! Unlike the other dealers I visited, I wasn't tackled by a salesmen as soon as I parked my car in the lot. It was by far the best and most comfortable experience I'd had at a dealer during my car search. The salesman who helped me, Ralph Matchok, was really friendly and didn't try to push my into something that I couldn't afford. He seemed to genuinely want to help me get a nice car for my budget, which I ended up doing! I really couldn't be happier with my purchase! Thank you to all at Nissan of Cool Springs. You've definitely made a returning customer today!

paulh

Mar 25, 2013

Back in October of last year (2012), I indicated that I would look forward to working with Mack Allen and Billy Crabtree again in the future. Well that time arrived and once again, the experience was terrific! This time it was a new Altima and the whole process was fast and easy. I sincerely thank Mack for his time and attention and Billy for his thoroughness and consideration. Who knows what the future holds, but if it calls for a new vehicle, I know who to call and where to go!!

The Seth's

Mar 2, 2013

Amazzzzzzzzing sales team! Wouldn't buy anywhere else! In and out in 2 hrs and no pressure to buy!

37027

Feb 28, 2013

The staff did a good job of assessing our needs as buyers and finding an appropriate solution. We had been shopping for a few weeks and worked with a number of dealerships representing many different makes. Tracey was the only sales rep to follow-up with us quickly and discuss different options she had identified. Kyle's knowledge was especially helpful and Josh had a straight forward approach that was refreshing. The staff was good to work with in coming to an agreement that worked for all concerned.

NewVersaOwner

Feb 25, 2013

Our intention was to visit this dealership as it is so close to home, however we thought that shopping around would get us a better deal. We already had a very good 'out the door' quote from a distant dealer and my wife asked for a better deal without mentioning the competitor's offer. After the usual "please 'wait' why I check with..." we were surprised that that they accepted our offer. Our new purchase, a 2013 Versa SL sedan, is wonderful. Ralph Matchok, our 'Nissan Specialist' was amazing. I pride myself on research and vehicle knowledge and Mr. Matchok confidently answered my every subtle probe and actually revealed an item that I had overlooked. To add to that, his personality, attention and conduct was exemplary, especially in comparison to many other local dealership experiences we have had, if fact the equal to the Mercedes dealership where we bought a car three time the price (and no doubt dealer profit) of the Versa.

BrentBuilds

Feb 21, 2013

This was "by far" the best car buying experience a person could have. Mack Allen did everything he said he would " and more ". This is all fact, no paid endorsement here. After being on a waiting list with another dealer, only to missed delivery dates and "sketchy communications", I found the exact model online, and "with Mack's dogged determination", we purchased the car via long-distance communication. He personally delivered (within 48 hours) - drove the car approx. 500 miles to me on a Sunday! Yes this was a "hard to find" model. Mack continues to follow up on small accessories, etc. His attitude was refreshing-helpful-and determined to satisfy. Yes I would and "will" recommend Mack and his dealership to any human on planet earth. And yes I absolutely love the Nissan vehicle.

bhulen

Feb 21, 2013

This was "by far" the best car buying experience a person could have. Mack Allen did everything he said he would " and more ". This is all fact, no paid endorsement here. After being on a waiting list with another dealer, only to missed delivery dates and "sketchy communications", I found the exact model online, and "with Mack's dogged determination", we purchased the car via long-distance communication. He personally delivered (within 48 hours) - drove the car approx. 500 miles to me on a Sunday! Yes this was a "hard to find" model. Mack continues to follow up on small accessories, etc. His attitude was refreshing-helpful-and determined to satisfy. Yes I would and "will" recommend Mack and his dealership to any human on planet earth. And yes I absolutely love the Nissan vehicle.

Heatherb16

Feb 18, 2013

I originally had a poor experience at the dealership for multiple reasons. Two days later the called me to rectify the situation. It was mediocre. Their service turned around at that point.

ronj37

Feb 17, 2013

Doug Hammond was great to work with. Our first contact with him was thru the Costco sales program and internet. Doug was always friendly and straight up, no beating around the bush. He was available for questions via phone both before and after we pruchased the vehicle. He also stood by his word even when we ran into some issues with the finance person. I would recommend Doug to anyone and in fact already have. I rated our overall experience as good, not great, because of the finance scenario. From the time we arrived until we drove away was three hours and almost half that was with finance dept. issues (not the individual but the process). There was too much confusion and unneccessary things/issues to deal with. We would have loved to spend more time with Doug learning more about the vehicle.

FlorenceH

Feb 14, 2013

I came into Nissan of Cool Springs with a problem that I was having with another dealership, Freeland Chevrolet, that had been going on for weeks with no hope of getting resolved. The associates at Nissan welcomed me and my problems and was so compassionate and showed so much concern as to what I was going through. They truly overwelmed me with kindness and a willingness to help me resolve my situatation. Long story short I bought a 2013 Nissan Juke and couldn't be more satisfied with both the product and the service I received throughout the transaction. The staff at Nissan of Cool Spring showed me that they truly value their customers with respect and I can't thank them enough for everything they did for me in helping me find a resolation to what was a nightmare.Thank you so much,Florence Hall

ava shanahan

Feb 4, 2013

Outstanding customer service and honest, genuine people. Kyle took his time with me and was through in his explanation about the vehicle. I had some extra things done to my car and Kyle kept his word even after the sale.

Mystery Book Reader

Feb 3, 2013

The reason I have given a "GREAT" review is because that is what I received, "GREAT SERVICE". From the time I entered this dealership until I left I was given the best service experience. There was absolutely no sales pressure, only helpful information to guide me with my selection. I also appreciated the fact that they took care of everything for me. Registered my car and took care of getting me my plates. In some other states I have had to do that leg work myself and it was of course a headache for me getting to the appropriate places to accomplish what I needed. So yes, I had great service and will stay with this dealership as long as I am in Brentwood, TN.

prsentra

Feb 3, 2013

The reason I have given a "GREAT" review is because that is what I received, "GREAT SERVICE". From the time I entered this dealership until I left I was given the best service experience. There was absolutely no sales pressure, only helpful information to guide me with my selection. I also appreciated the fact that they took care of everything for me. Registered my car and took care of getting me my plates. In some other states I have had to do that leg work myself and it was of course a headache for me getting to the appropriate places to accomplish what I needed. So yes, I had great service and will stay with this dealership as long as I am in Brentwood, TN.Thank you,Peggy Robertson

msedashwood

Jan 29, 2013

Everyone at the dealership was quite courteous and helpful. I appreciate all that they did to help me find the appropriate car, and to Mr. Matchok's credit, the very first car he showed me was the one I ended up buying. He did an excellent job of assessing my needs and fitting them to the appropriate Nissan model.I was greeted promptly and courteously when I walked into the showroom. The gentleman who said hello led me to Mr. Matchok, and he spent the entire afternoon (2:00-7:30) showing me several different models, accompanying me on test drives, helping me make decisions regarding features, working with the finance department to get me an acceptable trade-in allowance, and having the vehicle readied for delivery. He didn't leave until after I had gone through the entire process and left. Mr. Creque was also very nice in stopping by to talk to me during the process of purchase. He was not my individual salesperson, but he took it upon himself to stop in, introduce himself, give me his card, and tell me to make sure I contacted him if I had any questions/needed anything. Although he is not listed on this form, Donnie Hulen was also extremely personable and helpful in the financing department. He explained the features of the products offered by Nissan with clarity and detail, particularly the extended warranty and maintenance programs I purchased. He made sure that he had answered all my questions before completing the paperwork and made things as easy as possible. I found the dealership clean and inviting, and everyone made sure that I was comfortable and well attended while there. Although I don't have children, I noted that there was an enclosed (thank you for thinking of noise levels!) children's area with glass walls so that parents could allow their children to play happily without worrying about their safety, so the dealership is family friendly, and the restroom was clean, tastefully decorated, and well stocked. Further, the waiting areas were comfortable, quiet, and close to the maintenance bays. I really appreciated that and will not dread having to wait there should I have to do so when, in the future, I bring the car in for maintenance. While waiting for one thing or another (someone to bring a car back so I could test drive, clean up of the car, etc.), Mr. Matchok made sure to offer me coffee/water and make sure I was comfortable.Overall, great experience.One minor thing: I would suggest having some sort of bag or container for folks who are trading--something that they can use to gather their belongings quickly for the switch from one car to another. That would have been helpful, and I've always received one at other dealerships. While it's a very minor thing, it's a great courtesy. When I asked for one, the staff did give me a trash bag, which sufficed, but it lacked a bit in public relations advertising, to be sure.

hat girl

Jan 28, 2013

I decided to give the Dealership a second chance - having been there previously and had a "less-than-stellar" experience...and I am GLAD that I did! Everyone from the sales associate, the sales manager, to the finance guy was super easy to get along with and very friendly. I would buy my next 10 cars from these guys.

cmarvin

Jan 27, 2013

I decided to give the Dealership a second chance - having been there previously and had a "less-than-stellar" experience...and I am GLAD that I did! Everyone from the sales associate, the sales manager, to the finance guy was super easy to get along with and very friendly. I would buy my next 10 cars from these guys.

jfarnesen

Jan 25, 2013

This was the best car buying experience ever. They went out of their way to get me what I wanted. Anthony Moore and Mark Hepler are awesome.

Shrimpboat

Jan 21, 2013

We were initially very anxious and apprehensive about trading our car and buying a new one. We quickly realized that the Nissan Altima was a quality car and that our sales person, Ralph, is someone we could trust. He was very professional without being pushy and did an excellent job expaining the functions and features or our new car. Our Nissan experience far exceeded our expectations. Thanks to Ralph, Josh and Donnie for making this car buying experience such a pleasant one. We will be happy to recommend your dealership to our friends and family. Sincerely, Jim and Carol Ann Shull

dklapka

Jan 1, 2013

Such a great experience buying my first new car; Kyle was great! When I originally came in, Kyle knew I was looking at a Black Rogue, but I saw the 2013 Sentra in the show room, and asked to drive that; I didn't love it. Then I sat in the Altima, asked to test drive that, from the second I got behind the wheel, I knew that had to be my car! Unlike the sales person I talked to at the Nissan dealership in Gallatin, Kyle was more than helpful when it came to seeing different cars, and letting me know what my options were. I am so glad I got the original call from Michael Brown welcoming me to the Cool Springs dealership after I had gotten sponsored for the VPP discount. The other Nissan dealer I went to didn't seem as excited when I told them I was eligible for that. It is so great to see a car company whose employees are so eager to share the dependability, and quality of their product. I talked to quite a few sales people there, and they were all genuinely passionate about their job, and the product they sell. I was convinced I wanted a black cross over with black leather interior, and I drove off the lot in a pearl white sedan with beige, soon to be leather interior. I pulled a complete 180 on Kyle, but he let me see what I wanted to see! Josh Miller also helped in making sure that I am completely satisfied with my new car. Thanks for an awesome, stress free buying experience, you have a great team.

blg0042

Dec 31, 2012

It is hard to convey in writing how happy I am with my new Sentra!!!! You need to be able to see my smile!! I dealt with Paul Stamatis and Steve Bubel...they were so helpful and professional as well as knowledgeable of their vehicles...My father had been a car dealer for 50+ years, so buying a vehicle from someone else was hard..but Paul and Steve put me at ease and walked me through the entire process. They were understanding of my feelings and apprehensions. So far, in two days, I have recommended Paul and Steve to eight (8) people! I believe the price I paid was more than fair, and I received a much better finance rate from Nissan than from the credit union where my previous vehicle was.I would have never believed that buying a new vehicle could go soo smoothly...I am soo looking forward to enjoying this new car for years!!!PAUL, STEVE, AND NISSAN OF COOL SPRINGS ROCK!!!Bambi Goodwin, Murfreesboro, TN

Tony1487

Dec 31, 2012

Our experience at your Cool Springs Dealership was made simple and easy with the caring help of Kyle Weihe, your sales manager Josh Miller and your accountant Chris. They made us feel as though they genuinely wanted to treat us fairly and make it a positive situation.Kyle took quite a bit of time helping us with our car phone which we never could fully understand with our last Murano. He certainly has patience.We felt so good about the entire process that we suggested to our daughter that she might want to trade in her car as well and she did. She was very pleased as well with the entire process. Kyle and Josh were there for her ready to simplify matters and answer any questions. The important thing was that never once did my husband and I, nor our daughter feel pressured.Purchasing a car is something my husband and I have never looked forward to. That opinion has changed. I can say that "everyone" we met was professional in their demeanor.My husband and I look forward to returning for our second car. I can honestly say that I left feeling as though Josh and Kyle were family.Diana and Tony Lopez

Leaf Owner

Dec 27, 2012

Michael was wonderful to work with and he made our experience of leasing our new Leaf enjoyable and easy! We would recommend Michael and Nissan to anyone!

jenandjohnd

Dec 27, 2012

Buying a car is not what i look forward to, I had rather do anything else. I talked to Doug on the phone and he seemed like a guy that cared but wasnt pushy so I decided to come in and talk to him. I was pleased with the way him and others dealt with my needs. The price was fair, Doug was fair and thats really all you can ask for.

lwilson1030

Dec 27, 2012

Michael was wonderful to work with and he made our experience of leasing our new Leaf enjoyable and easy! We would recommend Michael and Nissan to anyone!

AlaskanGirl

Dec 23, 2012

I had a great experience buying my new 2013 Rogue. The car I wanted was not available, so the dealer located it in KY and had it sent down. I got a great value for my trade-in and was pleased with my payment. The sales and finance team I worked with were great.

Chelseamauro

Dec 23, 2012

I had a great xperience buying my new 2013 Rogue. The car I wanted was not available, so the dealer located it in KY and had it sent down. I got a great value for my trade-in and was pleased with my payment. The sales and finance team I worked with were great.

Mom of 6

Dec 21, 2012

Mack was a HUGE help to us in buying a NV Passenger Van for our family. Being out of state, we spoke by phone, text, and email to nail down the details of what we wanted and what he had to offer. Mack was straight-forward and kind and accommodating. I will definitely suggest Cool Springs Nissan and Mack Allen to anyone I know that is looking for a large vehicle for their family. Thanks, Mack!

gkellum

Dec 21, 2012

I had a wonderful experience at the Nissan of Cool Springs!!! I really was looking for a particular model of car and was able to get exactly what I wanted. The staff I encountered was not pushy but were nice and really had great incentives to offer. It was awesome to get exactly only what I wanted without pressure!

stephanieholdensmith

Dec 21, 2012

Mack was a HUGE help to us in buying a NV Passenger Van for our family. Being out of state, we spoke by phone, text, and email to nail down the details of what we wanted and what he had to offer. Mack was straight-forward and kind and accommodating. I will definitely suggest Cool Springs Nissan and Mack Allen to anyone I know that is looking for a large vehicle for their family. Thanks, Mack!

cfbf75

Dec 11, 2012

I felt like this dealer wanted to help at first but after they saw my credit score and they werent going to make any money on the deal thye backed off. Quit returning my calls.... The usual. I felt like I was lied to because two days ago I was told and amount to put down and the payment would be exactly where I needed it to be. Then I was told I was approved then I was told I wasn't approved. I felt like this place didn't handle the deal because they would have not made any money on it. Where is the compassion and the helping someone out mentality. I wasn't asking for a free car. I just needed the car to be worth it. I felt like I was given the run around. I was really diappointed. I hope this type of attitude gets reprimanded. The fact that a person has poor credit shouldn't be grounds for them to just be written off like dealerships tend to do. I wish I would have been told up front they couldn't help me instead of waiting 4 days.

Florence Willliams

Dec 9, 2012

Kyle was very helpful and very informative. He was able to answer all my questions. He worked with me to help me get the payments acceptable to both Nissan and myself.

Altimachic

Dec 3, 2012

I had a truly awesome experience buying my 2009 Altima 2.5 SL. It was very fluid and simple. The fastest by far of any car buying experience I've ever had. Michael was very nice, friendly and direct. I told him exactly what I wanted and he definitely delivered. I was dreading buying a new car b/c my Altima I'd just bought 6 months ago was totaled and I really didn't want to go through the long looking process again. Billy made financing and paperwork easy and I drove away w/an Altima just as great as my previous one. Plus great pricing! These guys were great!

Simplexityy

Dec 3, 2012

I had a truly awesome experience buying my 2009 Altima 2.5 SL. It was very fluid and simple. The fastest by far of any car buying experience I've ever had. Michael was very nice, friendly and direct. I told him exactly what I wanted and he definitely delivered. I was dreading buying a new car b/c my Altima I'd just bought 6 months ago was totaled and I really didn't want to go through the long looking process again. Billy made financing and paperwork easy and I drove away w/an Altima just as great as my previous one. These guys were great!

NewCarBuyer54

Nov 27, 2012

Ralph Matchok was great to work with. He was patient, very thorough in his explanations throughout the process and was never pushy or rushed. It was the easiest car buying experience with a dealer that I have had. Ifelt we were treated fairly and that our trade-in was valued properly. Thank you Ralph and Nissan of Cool Springs.

deannagroshong

Nov 23, 2012

I was given such a warm and friendly welcome by David Vandiver. As the process moved along in purchasing a car, he wanted to be sure that I looked at the cars I was most interested in. I test drove two cars and ended up leasing a Juke which I just love. He answered all of my questions, introduced me to staff that I would work with through the process as well as showing me the service department and introducing me to personnel there. He and Chris worked very hard for me to get a deal that worked for my budget. I would recommend Nissan of Cool Springs to anyone who wanted a new car and would direct them to David.

Reimerdre

Nov 19, 2012

Everything was great! I would definitely recommend cool springs Nissan to anybody looking for a new car. The staff was very professional and the service was second to none. Very happy customer.

Nissan lovers

Nov 11, 2012

My husband and I have been members of the Nissan family for over 30 years and have dealt with a few Nissan dealers. Josh and Ralph promised an exceptional experience with Nissan of Cool Springs and they delivered! Ralph did an outstanding job of matching our needs with the perfect car. He was professional, patient and was able to answer all of our questions. We would highly recommend Ralph and Nissan of Cool Springs to anyone looking to purchase a vehicle.

newtotn

Nov 11, 2012

My husband and I have been members of the Nissan family for over 30 years and have dealt with a few Nissan dealers. Josh and Ralph promised an exceptional experience with Nissan of Cool Springs and they delivered! Ralph did an outstanding job of matching our needs with the perfect car. He was professional, patient and was able to answer all of our questions. We would highly recommend Ralph and Nissan of Cool Springs to anyone looking to purchase a new vehicle.

c&kweaver

Nov 10, 2012

We were very happy with our dealings with Kyle and the whole Cool Springs crew. Kyle was very friendly. He did not pretend to know all the answers, but knew the to find answers to our questions.We liked his low key but professional way of dealing with us.Can't wait to come back down to pick up our Frontier in Dec.ThanksClark & Karen Weaver

Purdueheidi

Nov 10, 2012

I went in looking for a used Juke, and they were able to get me into a new one for almost the same price. They were a great group of people, and I will definitely ask for Michael Brown again in the future!

AMDKID1

Nov 5, 2012

Mr Brown, Exceeded my expectations. I inquiried with 5 other dealers. Michael, made it happen. I look forward to buying Next NISSAN from Mike.Good job Mike

snlurey

Oct 27, 2012

I appriciate AJ Rogers quoting a fair low price on first visit. Allowed for an immediate decision to purchase. Other Nissian dealer required multiple trips/calls to confirm a price.

DEBBIERAINES

Oct 21, 2012

Hi !From the very first time my husband called this dealership,he was treated like he was the only customer on the planet ! After telling the salesman (over the phone ) what i was looking for and a few calls and text messages later,i was on my way to Cool Springs for the first time ever ! I liked the way the dealership talked to me personally since it was going to be the car i drive. And the folks here went of their way to make this deal work ! We will highly recommend this dealership and everyone from the receptionist that took my husbands first call there, to the service department deserves the highest score possible here !!!

mlb69

Oct 21, 2012

Michael did an excellent job. He worked with me and my ridiculous schedule. He provided the information I asked for directly and without trying to hide details or focus on things like a monthly payment like salesmen at other dealerships have done. I was very impressed with the professionalism and courtesy and would recommend this dealership and especially Michael to everyone.

coolspringslimo

Oct 11, 2012

Our experience with Nissan Cool Springs was outstanding and Mack Allen has the "wow" factor in his customer service skills. Throughout the process we will well informed on the day of the purchase and the status of the delivery. We also had an excellent experience with Billy Crabtree concerning the financing and warranty options. He was very clear on all aspects of the transaction and when we walked out of his office we knew exactly what we were spending and the benefits of our warranty. Then before we left with our new NV3500 Mack took us on a tour of the facility introducing us to all the staff we would be dealing with and everyone was very friendly. Mack also explained all the features of our vehicle which was very helpful...We do the transportation for many of the Nissan and Infiniti dealerships as well as the top executives with Nissan NA. I will make sure they know that Nissan NA is a model for other to follow.

Kandy44

Oct 9, 2012

Michael Brown did a great job working with us the minute we walked into the dealership. He answered all of our questions and researched our need without any hassles or pressure. He took the time to work around our needing to leave the dealership to participate in our daughters AAU basketball tournament without stopping the vehicle search and purchase process. He was very friendly and seemed sincere in his desire to make our buying experience a GREAT ONE! Thanks for all your help Michael.

phannigan

Oct 1, 2012

It has been a pleasure working with Mack Allen and E Price to arrive at a purchase decision on a Nissan LEAF. The ease and speed of the process was great. The knowledge shared by Mack and E was very beneficial. I look forward to working with these people again in the future.

kgreen88

Sep 28, 2012

I went into Nissan of Cool Springs thinking from past experiences buying cars from numerous dealerships that this transaction would take a long time, possibly require more than one visit, and generally dread the process of purchasing a new car. This was one of my best car buying experiences and was complete in about 3 hours. Ralph Matchok and Chris Creque were a pleasure to work with.

sspray

Sep 10, 2012

Ralph was very knowledgeable and was able to imediately respond to any question we had . Was a plesent and enjoyable experiance and look forward to doing more buisness with him in the future.Also Billy in finance gave us the same service.Thanks, Stan & Tammy Spray

tanya.edson

Sep 10, 2012

Stephen bubel went above and beyond to help me any questions I had he answered and said if I needed anythiverng give him a call. I am very happy with my car and my service. Yes I. Have recomended the dealershiop. Because I had such a. Great exoperience.

adamchapman880

Sep 1, 2012

I had an awesome experience at the Nissan of Cool Springs. Dean White and the team were very helpful, and I will continue doing business here. I highly recommend this dealership to those in search for a new vehicle.

crys1213

Aug 27, 2012

We've been Nissan owners for our past three cars and were not disappointed this time - the gentlemen at Cool Springs Nissan were extremely helpful and stayed late to ensure that we got the deal we wanted on the car we wanted. We'll be back next time!

bill.lynch.18

Aug 26, 2012

Greg did everything he said he would in order for us to make a deal. He even went beyond what we expected. We have dealt with Nissan of Cool Springs three time previously, and this, by far, was our best experience. We offer high praise to Nissan of Cool Springs. Also, prior to our experience in leasing a new Murano, we had the opportunity to visit your service department. I don't remember the service department manager, but he should be commended for the job he is doing. He was friendly, hospitable, and made our service experience a pleasant experience. You're doing something right at Cool Springs. Keep up the good work and the positive atmosphere.

johnduval

Aug 26, 2012

Michael was a very helpful salesman - a 10. He worked to make sure that I got the truck I desired at a resonable cost. I would refers others to him.

jerry.osteen.5

Aug 25, 2012

my exprence with nissan was great very proffessional the only problem i had is that the price i paid and the price of the car that i was quoted over the emails between myself and mr brown changed from our emails to the time i got to the dealership and i was not told till i was signing the papers that this one was 3000 dollars higher i ask mr brown if the car i was inquiring about was in stock he emailed back and said yes we have it on the lot and its still in plastic . my email to him was do you have it in stock because most of the cars on the internet were not there when i got there and that was his reply my car should have been 11770 insted it was 14000 if i had none before i drove from bonaqua tn i probly would have stayed home i could have gotton this price at nissan down the road ...you got me

Nashville2You

Aug 25, 2012

I didn't feel like I was being sold. When I did my research after my initial visit, Paul and Chris did everything to match what I had found elsewhere. I ended up with a great car at a great price. Very Satisfied and Very Happy.

nbartlebaugh

Aug 25, 2012

I have been dealing with Mary Greer since May of this year. She has been absolutely awesome. I was a very dissatisfied customer from a very unpleasant experience when purchasing my new versa. Once Ms Greer found out the problems I had, she has gone above and beyond the call to make sure I am now a happy customer.She definately deserves a raise, she is certainly an asset to your company.Most SincerelyNaomi Jones

Wael

Aug 25, 2012

Excellent response and service. The fastest and smoothest transaction I have for a car in the past 20 years. I finished everything by email and the deal was highly competitive.

sweetsunflower

Aug 24, 2012

After having some unpleasant experiences in the past with car dealerships, I was pleasantly surprised to meet Greg Smith. He was quick to offer his services and very friendly right away. He truly made the car buying experience a positive one. I knew that I was interested in purchasing a Juke, but did not know much about them. He took me to look at one and started explaining all the different features. He was very thorough, but explained things in a way that was easy for me to understand. As I took the car for a test drive, he continued to explain the different features and was patient with me while I figured everything out. After returning to the dealership and starting paper work, he walked me through the entire process and made it as easy as possible. I ended the day with a beautiful new car and a positive experience. Greg made the whole day enjoyable and as stress free as possible. I would recommend Greg and the Nissan of Cool Springs dealership to any of my friends or family interested in purchasing a new car.

ashley.dance

Aug 20, 2012

Everyone was very friendly and helpful. they worked with me to get a car that i wanted on the lot that day. billy especially was efficient at quickly explaining the finance options. ralph was level and calm and worked through any situation that we ran into. josh saw that everything came together.

Chight

Aug 20, 2012

My experience at Nissan of Cool Springs was great Mr. Brown was very helpful with the purchase of my Armada. I enjoyed talking to him just in general. He made the whole process so easy to deal with. I appreciate everything he did.

pbc11

Aug 18, 2012

Never have a met a Gentleman more accomodateing and sincere than Mr White. He strived and succeeded to make the very very traumatic chore of purchasing a new vehicle quite rewarding and pleasurable. His knowledge of the product line and difficulties of working thru the Infrastructure disarray of the dealership expemplified his friendlness and desire to please the customer.The sensitivity that Mr. White displayed when I shared the issues of my purchasing the vehicle and the timeline needed was extraordinary.Your Dealership has a winner!!!!!!!..

laurastuto

Aug 17, 2012

Great car buying experience! Kyle has a wonderful personality! We absolutely love our new Maxima!! We have never bought a Nissan before, but will again after this one!

Ymartin

Aug 16, 2012

It has taken me a while to post this rating due to my own procrastination. However, I think I can give more feedback since I have now worked with both the sales and service department (yes, it has been so long I have already had my oil changed!). My husband and I had a great all around experience. Paul was great! He was very personable and trust-worthy. I continue to have a positive experience with this dealership and recommend them to anyone in the market for a vehicle. Ask for Paul, he is awesome!Thanks from the Martin family!

arms420

Aug 13, 2012

Wonderful experience at Nisson of Cool Springs. After having several bad experiences from other dealerships when I was looking at cars with my son, we went to Nissan of Cool Springs. This dealership was great! My son purchased a 2012 Altima from Ronnie Adams. Ronnie was friendly, informative and not pushy. A few weeks later, I decided to purchase a new Murano and there was no question where I would go. I called Ronnie Adams and told him exactly what I wanted. He was ready for me when I arrived and did everything he could to make sure the deal went smooth with no hassles. I would definitely recommend Nissan of Cool Springs and Ronnie Adams.

lindsaynlangston

Aug 12, 2012

I could not have had a better experience. We called ahead and they were waiting on us when we arrived. I had been looking for several months before and knew exactly what I wanted. Greg pulled it around and gave me a tour of the vehicle which showed me options I was unaware it had. He was super friendly and very efficient. After a small time discussing price, we were able to come to a extremely reasonable deal. Everything after that was painless and easy. I think I was there for a total of 3 hours and I felt comfortable the entire time. I will absolutely recommend Greg, Chris, and Nissan Cool Springs to others and I will more than likely go back for another purchase.

Kellyk0806

Aug 9, 2012

We lived our experience everyone was so pleasant and worked with what we needed very efficiently since we had our four year old with us

2012juke

Aug 6, 2012

Communication relating to the recall on the Juke was not timly which delayed my delivery. i understand there are recalls outside of the control of the dealership but aknowledging the recall quickly did not occur.

BruceDao

Aug 4, 2012

Great experience, I would strongly recommended. Easy transaction vehicle was deliver on time spotless fantastic condition. Sales associate is professional and helpful service our need.

Forest_tree

Aug 3, 2012

Had bad experience with previous owned store. I decided to try to buy from the new owners. Met Bob Hobart; he asked me what I wanted on the van and found what I was looking for at a price I was willing to pay. The Nissan store game me a fair price for my trade-in Honda and I was happy. Process went smooth and uneventful. He went out of his way to satisfy me. I'm glad I stopped by the store.

Kay Coggins

Aug 3, 2012

After shopping for a new car for three days, including visiting another Nissan dealership, we went to Nissan of Cool Springs and were very pleased with our experience. We went in as the result of an internet contact with Dean White. Dean was with a customer when we arrived, so Kyle Weihe helped us locate the car we wanted. Turned out, it was the first car he showed us. Kyle was really nice to work with. Later, when we took possession of the car, Dean explained how everything worked and went over the manual with us. Both of these guys were true professionals. Our experience with Josh Miller, the business manager, was pleasant. The finance manager, Lance Burdge, was a bit stiff and not thorough in explaining the details of our agreement. However, in all fairness, we realized it was a very busy sales day and the finance managers were struggling to keep up with paperwork. Overall, our experience with this dealer was much better than others we visited during our three-day car shopping marathon.

cindycicon

Jul 31, 2012

Our experience at Nissan of Cool Springs was wonderful. Greg Smith was our sales representative and he was fabulous. He is extremely knowledgeable, courteous, and pleasant to work with. We honestly have never had a better experience. We would highly recommend this dealership!

Freida James

Jul 26, 2012

I was impressed that Michael Brown called me immediately after receiving my VPP information from my friend Robyn Davidson, Benefits/Human Resources, Nissan North America. The entire staff at the dealership was very friendly and helpful, including the front desk staff. Michael was extremely knowledgeable and informative about the 2012 Altima I purchased, which made me comfortable to drive it off the lot! I will definitely refer my friends and family to Michael!

blackmamba724

Jul 25, 2012

He was pleasant, nice, and easy to deal with. That made my decision to buy a car easy for me. I never felt pressured and was comfortable in making the decision that I did.

gerobinson

Jul 24, 2012

Kyle Weihe was very helpful in negotiating the trade of my Toyota Tundra for a Hyundai Sonata. Kyle appeared sincere and caring. He made me feel like he actually cared that I received a fair trade. What would have been helpful to Kyle, and I would imagine the other salesmen, is an updated and more comprehensive list of available vehicles on the lot. I understand the car I purchased was delivered to the lot the day before my arrival so it is reasonable Kyle knew nothing about it. But other vehicles on the lot had been moved around and the price list was not up to date. AJ Rogers was friendly and honest. All I could ask of a sales manager.Unfortunately, Lance (Lurch) Burgess added nothing positive to my experience. Perhaps he's going through some personal issues or had a bad day. Regardless, he was stoic, never made any attempt to smile, and his affect is better suited for a morgue, not sales. Finance isn't all that exciting, but good grief. Change jobs if you're that unhappyOverall, it was a pleasant expreience and I will recommend your dealerchip, and Mr. Weihe to my friends and associates

torahunique

Jul 23, 2012

Michael was excellent to deal with. Would recommend him to anyone. He was kind, patient, and very friendly. I would call him for any of my vehicle needs. I actually bought two vehicles from him. I picked up one last week and the other one today.

dwkent

Jul 20, 2012

My story is fairly simple. I live in the Atlanta Area and was in the market for another vehicle. I had made visits to my local dealers here and completed my research.I knew what vehicle I wanted and what features I wanted. My local dealers wanted to pressure me into getting a vehicle that did not have the features I wanted and frankly didn't want to bother locating the one I wanted. After scanning the internet and expanding my search, I found the exact vehicle I wanted at Cool Springs and sent an email. I received an immediate response. 2 emails later we agreed on a price and I made the drive from Atlanta to Cool Springs. The vehicle was prepped and ready for me. Mike and Ron greeted me and my family and were extremely courteous and helpful. Mike made the entire process extremely simple. Other dealerships could learn from these gentlemen. Treating a person with respect and not playing games. This was by far my BEST buying experience in 25years. My thanks to Mike for keeping it simple!

melissadharrell

Jul 19, 2012

I was involved in an auto accident that resulted in a totaled car. It was a very stressful situation. I had to deal with another persons insurance company and I was completely unprepared to search for a different car. I previously owned a Nissan Versa (which I loved) and had no plans to change it. To top things off, it happened in the middle of a tremendous heat wave. I had spent all day driving around in 110-degree weather looking at cars. I had not ever shopped at Nissan of Cool Springs before (I live in Murfreesboro) and it was not my first stop. As soon as I got there, everyone was super friendly and I talked with Steve about what we needed. Upon going out to see the first car that Steve suggested, he noticed that my eight year old was enamored with the balloons and offered to get him one. That was just the start of everyone in my family being happy! We were all tired and stressed and High Speed Steve brought fun back into our car buying experience.I got a great deal on my car (a Nissan Altima), but that was not the best part of my experience. Steve was great. He treated me with honesty and respect. My meeting with Lance concerning my paperwork was easy and quick. Overall, I walked in thinking this whole experience is just dreadful and walked out thinking I got lucky. I got a great car at a great price and I found a car dealership that I will always use. Thanks so much to the whole team at Nissan of Cool Springs for helping me through a bad situation. I am a customer for life!

Laquilla

Jul 18, 2012

I visited many dealerships before making my purchase. I was not looking for a new car, but an inexpensive used car for me to drive to work over the next 18 months with better gas mileage than the car I had sold weeks before. Most dealerships treated me like I was not worth their time when I told them my intention and price range. Michael Brown and ALL the other associates at Nissan of Cool Springs treated me as though I was buying an expensive new car. This was the easiest transaction I have ever experienced when buying a car and the used car I purchased was bought at a fair price, and was exactly what I wanted & needed. Next year, when I give this car to my daughter, and am in the market for a new car you can guess where I will be going Nissan of Cool Springs and I cant WAIT because I know it will be stress-free, and they will give me a fair deal on a car I will love. Thank you Michael and Nissan of Cool Springs

Danielle86

Jul 17, 2012

Christian & Billy were great. They were each friendly and really helpful. Not only were they friendly, but knowledgeable. I enjoyed working with them. Christian worked hard in helping me find the car I love, and Billy was fantastic in the financing experience.

jaytedder

Jul 16, 2012

Mack was great to work with on purchasing a new vehicle. He was very informative without being "pushy", which is a welcome change from my past vehicle purchasing experience. Billy was also great to work with on the financing side. He explained everything I needed to know.

susaneswanger

Jul 12, 2012

Compaired to the service I was given in the Dickson Tn showroom ,I would send anyone looking for a car to Cool Springs store.There was a vast differance,in respect, work ethic.All of the above men were very paiten with me while I made my decison.

shelleybernal

Jul 11, 2012

I came into the store on Saturday and it was extremely busy. Lauren was working the front desk and she went above and beyond to help me out. She was very friendly and professional. It is because of the professionalism that she showed that brought me back on Monday to Nissan of Cool Springs. On Monday I was greeted by E Price and he also went above and beyond to help me find a good, dependable used vehicle. I also spoke with AJ Rogers, and dealt with Mickey from Service when the vehicle I bought was being checked out. Every employee that I dealt with or came in contact with ( including the lady that was cleaning) at Nissan of Cool Springs was friendly and professional and I would highly recommend this dealership to others. It is so refreshing to deal with such friendly, professional and customer service oriented people. Thank you E Price for finding me my 02 VW Jetta. I am very pleased with my experience at Nissan of Cool Springs and so far I am very pleased with the vehicle.

ShannonKidd

Jul 9, 2012

Zachary McLean went above and beyond for us and we will recommend his to of friends and family! We are very happy with our truck. Thank You very much Zach!Shannon & Jason Kidd

jenchip

Jul 7, 2012

Our purchasing experience at Nissan of Cool Springs was great. The entire staff at the dealership were friendly and accommodating. Zach McLean was our salesman and Zach did a good job in meeting our expectations. Highly recommend this dealership and working with Zach on a new or used car purchase. Customer service was defiantly a focus for this dealership!

agrett

Jul 4, 2012

I purchased a 2012 Maxima from the Nissan at Cool Springs. My original plan was to get a 2012 Altima. On my first visit, Rich told me about the new 2013 Altima models coming out soon. He did it in a way that didn't feel like I was being talked out of something I wanted or being sold something I hadn't intended to buy. After driving the only 2013 Altima demo available, I decided it wasn't for me. Rich suggested that we look at a few 2012 Altimas and took his time showing me the various colors on the lot.When I decided I didn't like any of those, he mentioned the Maxima. I hadn't considered a Maxima because I thought they were too sporty, but I decided to check it out. Rich showed me the more loaded version first, but the price wasn't right and it had more options than I wanted. So, he showed me the SL without the sports package and I test drove it. The rest is history! I love my car!!!The negotiation process was one of the least time consuming experiences I've had in a car dealership. We were able to reach a mutually agreeable deal in just one visit with the sales manager.By the time we finished the deal, it was late at night. Rich took the time to pair my phone with the car's bluetooth. We also discussed the functions of the vehicle.It was truly a pleasure working with Rich. I hope he's still with the dealership when I'm ready for another car. He's one of your best!!Thank you,Angela Grett

hellopat

Jul 1, 2012

Greg Smith represented Nissan of Cool Springs well to me and my husband as we looked for a stylish yet practical car to transport our dogs. He was friendly and open and didn't play any of the usual games I had experienced with other car dealers in the past. For example, he could provide information quickly without making us wait hours for someone to give him permission. He was informative and knowledgable about the different aspects of the cars where we showed interest. That said we were able to get in and out of the dealership within an hour, leaving the proud owners of a 2012 Nissan Quest. Thanks Greg.

lpilkington

Jun 30, 2012

Bob Hobart was very friendly and knowledgeable. He worked very hard to make sure I was a happy satisfied customer.He called me prior to coming to set up an appointment which I appreciated. He said the dealership wanted my car for their pre-owned lot and I wanted to possibly trade.I got there and found the exact car I wanted!Thank you!p.s. Mark, Chris, Hurley and another guy, I'm sorry I don't have his name. He usually checks me in for service. Actually, all the guys have been great and are very friendly in Service as well!

Maxmobile

Jun 30, 2012

The dealership was very modern, neat, and clean. Autos were strategically placed so that no cars were very far from the showroom. Paul was very courteous and friendly, and I appreciated the promptness of all involved.

sewaddell

Jun 29, 2012

I recently had a great experience with Cool Springs Nissan! Mike Brown was very helpful and knew everything about the car and what I was looking for specifically. All of my questions were answered and everything happened so fast I could not believe it. Normally it takes a lot of time and frustration to buy a new car. It was the easiest car buying experience that I ever had. I highly recommend Mike Brown and the team at Cool Springs Nissan!

Adamandjoy

Jun 27, 2012

Great service and willing to go the extra mile to make the sale happen! Very aggressive prices I will do business here for my next car. Thanks guys!

conniehooe

Jun 23, 2012

I have owned honda's for over 25 years and we had decided to look at Nissan because I have a friend who's husband worked at Nissan and loved the cars and my husband had owned a Maxima and really liked it. Greg was very informative and patient with me trying to decide what I was going to do and what color to choose. I would highly recommend him to anyone looking to buy a car. He was geat!!Connie Hooe

sfrank120

Jun 22, 2012

I've leased quite a few vehicles over the years, and Rich Williams at Nissan of Cool Springs is far and away the most efficient, professional salesperson I've met. Rich quickly ascertained that I had a few specific needs pertaining to my vehicle purchase and moved incredibly quickly to complete the deal. After we finalized the desired vehicle and terms over the phone, the entire sales/paperwork process took less than an hour (and this was late on a Friday). I am very pleased with the entire process and will be returning to Nissan of Cool Springs for my next vehicle.

revakolts

Jun 21, 2012

We wokred with Michael Brown and Ralph they were so nice and very helpful in learning about our new car. I would go back to this dealership again!Reva Kolts

sweetnora

Jun 18, 2012

Buying our first "Family" car was great. Although we were there for hours, everything went very smoothly in my opion. I would recommand this dealership. Everyone was so kind.

bjudkins615

Jun 17, 2012

Michael Brown helped us get in a new car when many other places would not. Michael worked with my on getting me and her into the new car since sleep during the day due to working 3rd shift, and when I had to come to the dealership to sign all the paperwork he understood my need to be out of the dealership quickly. Everyone else that worked there seemed friendly when we would come in contact with them. I do not remember the finance guys name off hand, but he was very help with making that process speedy and informative. One last thing, Michael was nice about making sure I got a good tasting,fresh cup of coffee to help me wake up. That showed he cared that I was comfortable being there.