Muller Subaru VW reviews

Ryan

Jan 11, 2016

We first visited another Subaru dealership in the city, and had a very poor experience. A week later, we visited Muller Subaru, and the difference of professionalism and manners was astounding. Bob was extremely knowledgeable and helpful with answering our questions. Overall, an excellent experience buying our Subaru.

Steve

Jan 6, 2016

We have purchased two Subarus from Muller Subaru. Alex Kutsko was our salesperson when we purchased an Outback in 2014. Her was very straightforward and fair. Honest, competitive pricing with no run around. When we decided to replace our 2008 Honda we specifically contacted Alex to look a a couple of different Subaru models and settled on a 2016 Forester. The process was again very quick and easy and we came away feeling very fairly treated. Alex is very knowledgeable about the various our models and their features.

Pennyfromchicago

Dec 26, 2015

Had the greatest experience here with Alex who sold me my car and Karl who was my finance guy. They both were terrific No pressure . Being a female I have had some unpleasant dealings at dealerships in the past but the whole atmosphere at Muller Subaru was delightful. Alex went over the car from one end to the other with me - explained everything and made sure I knew how to use or do everything. I would certainly recommend them to all my friends. And I love my new forester. It drives great Thanks,Penny SoergelChicago, il

edichka777

Dec 25, 2015

We bought our new Subaru at Muller Subaru, Nissan, VW.Had very positive experience in any aspect of the purchase. Team Alex, Carl & Nazar made our purchase a pleasure. We stopped one day - picked the vehicle and set on the price. Got called a few days earlier, when vehicle arrived. Short stop - and we are financed and out of the door with a good deal and vehicle in our hands.Thanks, Guys. We wish you many more happy customers!!!

Dan

Dec 21, 2015

We had a extremely positive experience at Muller Subaru when we purchased our 2016 Forester. Alex Kutsko was excellent in his knowledge of the vehicle and his patience as we went through the review and decision making process. I give him a 10.We never felt under any pressure and that really helped us feel confident we made the right choice.We look forward to many years with our new Subaru.

Sergey Petrov

Dec 21, 2015

Alex was very friendly and approachable without being annoying. He answered all our questions and addressed our concerns. He made our deal happen although initially we did not plan to buy the Forester. Although we ended up spending little more for than we initially planned we do not regret our purchase

l.mollison

Dec 21, 2015

I've bought 2 cars already from Alex Kutsko I would not consider going to anybody else! He is is an excellent sales person, and the most important - very professional and not pushy! Thank you, Alex!

sankroh

Dec 19, 2015

This was our first experience with a Muller dealership and our second Subie. They had a car with all the things we were looking for. We got there after dark, so looking at the car outside was not optimal. Ruan was nice enough to pull it into the service bay, so we could inspect the car, to our hearts content, indoors in a lighted and heated facility. That was a nice touch. A no-fuss test-drive and a no-hassle negotiation later, we traded in our old Subie and drove home in a newer one. Quite honestly the entire transaction was effortless and did not involve any games or other shady things car dealerships usually try to pull on you. Overall, we're very happy with the purchase and the purchase process, thanks to Ruan and Muller Subaru for making it that way.

Joey

Dec 15, 2015

This was the 4th car we have bought through a Muller dealership. The car buying experience through a Muller dealership is always a good one. The Muller way of buying a car is the way it should be, exciting and fun. Well this time buying our first Subaru through Muller did not disappoint. Juan was great if not perfect to work with. His is very knowledgeable and insightful when selling a car. We came in on a Saturday, just window shopping and Juan introduced himself as if we were at party meeting a new friend for the first time. He understood that we were just looking and fully respected our wishes. Once we had made our minds up to go ahead and purchase a new 2016 Outback, Juan was very easy to work with and met all of our needs not only with the choice of options for the new Outback but also the price! This is truly a great car buying experience.Thanks JVC

tim123

Dec 11, 2015

We would like to take this opportunity to commend Sales Consultant Larry Pinkus. With his assistance, a 2009 Forester was taken from a used car to looking almost new. From his honest plain-talk, to his willingness to go the extra mile in making sure we were 110% satisfied, Larry did the name of Subaru proud. We would strongly recommend anyone having him as their consultant. He's the best!Tim & Nancy C.

Dolemite

Dec 11, 2015

The car buying experience can sometimes be stressful. It was not so with Muller Subaru. The salesman, Ruan Jonker, was most helpful and knew his product well. The staff was easy to work with and I was in and out with a new car in a couple of hours. I would recommend working with Ruan without reservation and have already recommended him to friends of mine in the market for a new vehicle.

Linda J

Dec 8, 2015

I have been a Muller Subaru customer for ten years now. I recently traded in my 2006 Forester for a 2016 Outback. I was able to order the Outback with only the things I wanted with a turn around time of less than a month. Bob Szramek is a great sales consultant and I appreciated the way he handled the whole purchasing experience. My new Outback has many "bells and whistles" and Bob was great in giving me just the right amount of information to get started but not too much overload. He also encouraged me to come in if I needed help. So far I've been able to learn on my own, but I would not hesitate to stop by if there was something I could not figure out. Needless to say, I would highly recommend this dealership!

BHW1980

Dec 7, 2015

I was able to find the right car, for the right price without having to do the regular "song and dance" routine you find at other dealers. Ruan was very helpful and ushered the process along with great ease. I would definitely recommend this dealership.

Puglover

Dec 6, 2015

We purchased a 2016 Subaru. Love the car and the entire experience. The dealership and Bob showed nothing but respect and a desire to meet customer needs.

HannahT

Dec 3, 2015

Our experience at Muller Subaru was head and shoulders above the rest. The staff is approachable, informed, and not aggressive, and the space is super clean and well-kept. It felt more like a customer service experience than simply a sales experiences. Finally, we LOVE the car we ended up with - it is perfect for us.

Coachsteve

Dec 3, 2015

Bob Szramek was very prompt, courteous, and informative. The place was spotless,relaxing, and all people encountered were very professional. Would not hesitate to tellfriends to go here for their car needs.

djwy

Dec 2, 2015

I found the entire experience at Muller Subaru to be very pleasant and non stressful. Bob Szramek was very helpful during the test ride in explaining the benefits of the 2013 Outback that I was interested in. Bob also listened to my questions and concerns on what I wanted and did not try to oversell me into buying what I did not want. Throughout the process Bob explained each step to make sure I was comfortable and understood each area. When the car was delivered Bob stayed later and took his time making sure I was comfortable in the car and understood its features. Bob was also very understanding in answering all of my wives questions the following day as she was not there at the time of the sale.I highly recommend Bob Szramek in purchasing a new vehicle.Don W

Laurie123

Nov 23, 2015

Professional and friendly service. No high pressure tactics. Happy with price and product. Used Truecar.com and Consumer Reports as a guides. Bought 2016 Subaru Forester and love driving it.

Happy Subaru Buyer

Oct 25, 2015

Ruan Jonker - Highly recommend this Sales Rep! He is very low key & professional. Gave us the space we needed to decide! I saw this car about a month ago. Did the research and then held out for a Hertz Subaru as we have bought used from Hertz before. Decided to not purchase the Hertz Subaru - too many miles, not in mint condition, etc. Instead, after shopping around and checking out kbb, truecar, and cars.com, realized what a great deal this car was so a month later we were back after they dropped the price on the internet. Overall, happy with price, quality, and service provided at this dealership. Very pleasant buying experience - no stress. Bought Certified Pre-owned Subaru so got .99% APR, so overall a great deal.

Kerry2016

Oct 19, 2015

I purchased my 2016 Subaru Outback here at Muller Subaru in October of 2015. I couldn't be more happy or impressed with the car itself - the car is awesome! And the dealership - it's just as fabulous! The people who work there took the time to show me the car, let me test drive the car on my own, answered questions I had. And Ben Cybukski in Sales is great to work with. I had previously been to two other dealership in the Chicagoland area and my instincts told me Muller was the dealership to work with and buy from. Ben was way above the other sales personnel at other dealerships in terms of knowledge of the car, customer communication, and genuine enthusiasm about the brand and helpfulness. The others on the team at Muller Subaru are top-notch. That includes the general manager and financing department. I'm looking forward to the cars first oil change. I highly recommend a Muller dealership for your next car. I am recommending it to my friends and family.

Marshal

Aug 20, 2015

Tony Rinchiuso in the Service Dept is absolutely OUTSTANDING! So thorough..... A breath of fresh air to the service experience. THANKS, Tony, Will certainly RECOMMEND you!

Spencer S

Aug 18, 2015

While searching for a new Subaru, I was put in contact with Ann Sergesketter. She was incredibly thorough in trying to help me find the specific vehicle I was looking for in the price range I was looking for. After ending our communication once we determed that the vehicle I was looking for wouldn't be available in the time frame I needed (essentially immediately), Ann continued to keep an eye out for me and emailed/called with suggestions as she came across them. My search had included many dealerships other than Muller Subaru and frankly I found that most salespeople didn't seem especially concerned with helping me in find the vehicle I wanted. Ann was pleasant, helpful, and went over and above for me even when it looked like my time restraints would likely force me to look elsewhere.The next time I'm on the market, Muller Subaru will be my first stop and I'll make sure to ask for Ann.

james.zeller.58

Jul 25, 2015

I assisted my 27-year-old daughter in a search to replace her 2005 Honda CR-V. We visited three dealerships in the process, driving four different vehicles. She decided to go with a new Subaru SV Crosstrek from Muller Subaru. (We drove out of our way to visit Muller Subaru, because our family has had excellent experience with Muller Honda just down the road from the Subaru store in Highland Park.) We worked with sales rep Alex Kutsko and sales manager Karl Novitskiy. From the very beginning, both were straightforward and respectful, and there were no surprises in pricing or anything else. We very much appreciated that Alex's approach was to discuss the advantages of the Subaru rather than to trash the competitors (Honda CR-V and HR-V, and Mazda CX-5, all of which are fine vehicles). Truly a slime-free experience. Wouldn't hesitate to recommend to others or to return for another vehicle.

PG78

Jul 24, 2015

Starting with Tommy Pililimis at Mueller Acura (who sold me a pre-owned Subaru), the Mueller experience has been very positive. Tommy put me in touch with TJ at their Subaru service center. TJ wasn't available when I called and instead of having me wait until the next week, Tony Rinchiuso got the process started immediately. He helped me arrange a tow and took it from there. Tony is very friendly, communicative and helpful. Other than fixing the car, the best thing he did for me was handle the warranty company. This saved me from having to take time from my actual job to deal with that part of the situation.

foresterguy

Jun 19, 2015

My wife and I were not looking forward to the process of buying a new car because of our previous experience at other dealerships. But upon meeting Bob Szramek, our car buying experience became the easiest one we have ever known. Bob is a consummate professional answering all of our questions in a knowledgeable fashion. During the entire process Bob was patient and kind exerting no pressure on us to make a quick decision. We enjoyed the whole car-buying process at Muller and highly recommend Bob to anyone wanting to purchase a Subaru.I must also mention that working with Al Svita was a pleasure in helping us seal the deal.

Outback2015

May 22, 2015

My recent purchase experience with Muller Subaru - in particular, Ruan Jonker, Karl Novitskiy, and Andy Szozda - could not have been more pleasant or easier. Everyone with whom I interacted was helpful, well informed, and perhaps most importantly, fair. If my future service experiences with Muller Subaru are anywhere near as pleasant as the purchase experience was, then they will have my business more a long, long, time to come.

subielover

May 2, 2015

Coupon on website said $28.95 oil change with "synthetic slightly higher". That's a direct quote. Well they want $59.95 which is over 100% more for synthetic on my 2013 Impreza. The service guys admitted it was "misleading". In my book when you make a mistake you fix it. It says a lot of reputation. In this case it wasn't fixed.

Ashphen2

Apr 21, 2015

Everything regarding our experience with Mueller representative Bob Szramek and Internet manager Ann Sergeskettee was extremely helpful. Both answered all our questions and Bob did his best to make us feel extremely comfortable and even tried to help us find a good, quick, close restaurant for dinner prior to our driving back home. My son and I drove all the way from Grand Rapids Michigan to do a deal with this dealership. It was well worth our time and we would do it again.

Jackie

Apr 3, 2015

After driving a van for 20+ years, purchased the 2015 Subaru Outback upon recommendation of family member and our salesman, Ruan. Great cargo space for dog and luggage.

Maria

Mar 5, 2015

Really good experience. Ben is a knowledgeable and respectful sales person as well as Karl, the manager. Prior to purchase, I had no expectation that I would purchase a Subaru and did extensive research on SUV's and appreciated the styling, safety, and overall performance of the Outback Limited 2015 the most.

paul

Mar 3, 2015

My wife and I received excellent, straightforward service from Ruan throughout the purchase process of our Forester. We highly recommend both Ruan and the dealership.

kachettu

Feb 27, 2015

This was our first Subaru purchase and we had checked Muller's website and noticed they had a few Used options that appealed to us. Right as we walked in Ruan welcomed us, got an idea of what we were looking for and took us to see the cars we had seen online. We didn't waste any time and got right down to business. We saw all the vehicles we wanted to see, got plenty of information on every little detail we had questions on, then took the one we liked for a test drive. Ruan worked with us on our trade in and a short while later, with the help of Andy Szozda for all the paper work, we were driving off in our 'new' car. Based on the car, as well as the purchasing experience, I would definitely recommend a Subaru, and specifically, Muller Subaru to anyone looking for a new car!

Subaruski2

Feb 26, 2015

I purchased my first Subaru earlier this year and bought it at Muller.I dealt with Bob Szramek who was recommended to me by a friend.He is quite easy to work with and I trusted him to give me a fair deal.From the first phone call right down to driving it off the lot, Bob and the folks at Muller were very helpful.

Marilyn

Feb 17, 2015

I'm lucky Lauren is my Service Writer. She's efficient, professional as a sweetheart. The team of men that work with her always take care of me and my car. I also see extra steps of care being done on my car. I so appreciate it! When I purchased my car new Alex Kutsko was wonderful. He still does check in calls and follow up emails.

Michael

Feb 11, 2015

We have 3 Subarus. The brand is great and Muller has always been superb on the service end. Whether it is getting you in and out for a quick oil change or setting you up with a complimentary loaner for bigger service, Muller is as fine a dealership as I have ever worked with, including BMW and Lexus. No surprises or upsells. Their service consultant Lauren Gaines is as knowledgeable and accommodating a service professional as I have ever dealt with anywhere and is one of the main reasons I like to have my maintenance performed there.

Bill

Feb 11, 2015

I have been taking my two Subaru's (Forester and Tribeca) to Muller Subaru for a few years now. Service has always been excellent. Service has always been a positive experience with no surprises. Service advisor Lauren has been extremely helpful at each visit. The Muller ownership group did a nice refresh a couple years ago of the waiting area greatly improving the waiting area experience. I would highly recommend the Muller Subaru service department.

steve

Feb 11, 2015

The level or customer service is fantastic. The sales team and the service team are great. I highly recommend Muller. This is the second Subaru that I have owned. I had a issue with my airbag alarm over the weekend. I called on Monday and they took the car in and solved the problem very quickly, plus did an oil change , tire rotation, and checked over everything.. In todays world it is very rare that customer service of this level exists. I love my Subaru and I love this dealer. I highly recommend them!. Debbie Mitchell

rabbink

Feb 1, 2015

First of all I love my new Subaru outback. It took me a while to decide what I wanted to purchase. Everyone at Muller was extremely helpful. There was no pressure to buy and they patiently and quickly responded to my phone calls and emails when I had a lot of questions that needed to be answered. The process was straight forward. The day I purchased the car the process went quickly and smoothly. Since then they have followed up to see if I had any other questions about the car. Bob Symarek was our salesman. He was patient, knowledgeable and helpful. Everyone we worked with regarding our trade in and our financing was the same.

kk

Jan 31, 2015

Start to finish, Muller Subaru provided us with polite, knowledgeable, friendly service. We came in looking for a Forester and they did not try to steer us to a different car, even though the Forester is a popular car and they may have wanted to move other cars that were not selling as quickly. We got a great car at a great price and we love it!

Gorski

Jan 30, 2015

My wife and I factory ordered a new Subaru. We definitely got excited when we heard the car had arrived. Everything went fairly smoothly until we went into the finance office Looking through the paper work I was asked to sign an arbitration agreement. It is essentially a waiver form giving up legal recourse against the dealer in the event of a dispute. Neither of us felt comfortable signing the paper so we didn't. I felt like I wanted to research this more before making any further commitment. I called a few dealers and ultimately contacted my attorney and they all assured me it was a common form and it didn't necessarily waive all of my rights. Feeling more comfortable, we went back to the dealer a few hours later only to be confronted by the General manager Jeff Harris. I can honestly say this man had the social skills and compassion equal to someone from the third reich. He spoke 4 times louder than he needed to, spoke down to both of us, and essentially told us he was no longer interested in selling us a car. For all of the talk about this being a "family operation" I have never left a place more upset, perplexed, and thankful the transaction did not complete. Honestly if you read this, by all means steer away from this man, my wife and I concurred he is unbalanced and has no business being in control of a hot dog stand let alone a dealership. We purchased our car at Grand Subaru and couldn't have been more pleased with the outcome.

wrx Wright

Nov 21, 2014

I would never do business here again, the service was poor and no one talk to you.just a bad place to buy or have you car worked on.

New11april

Sep 23, 2014

Dear Sirs, Madams, I would Love to Thank you so much all Team in the Muller Subaru - Mr. Alex Kutsko, who is a Wonderful and Knowledgeable as Sales Person and Very kind as a Person. Mr. Alex Kutsko helped us a Lot to buy New 2015 Subaru Forester 2.0 XT. I want to Thank you Mr. Gus Gilg, who had met me at the door and was Very Nice and Kind to me talking about Buying Car. I want to Thank you So Much Mr. Rafael Medina - Finance Manager , who had Helped to Finance to buy New Car with a Excellent Bank Rates!!!Muller Team is the Best, as Our family - caring and loving!!!!!

ADEX4

Jul 16, 2014

We chose Muller - because it was closest to where we lived. Easy to arrange a test drive. Alex Kutsko was very, very knowledgeable about the Forester, and very personable. We made a series of 3 or 4 visits to the dealership, drove a variety of cars and changed our interest to an Outback. All the while Alex was patient and there was never any pressure. My wife and I did our research on features, packages and pricing - and Alex was able to get us it all. Again.... never felt pressured, got all my questions answered, and was frequently told, by all involved in the transaction - we just want you to be happy. I am. Thanks for a great buying experience.

peternocito

Jun 3, 2014

We came to Muller having had a rough experience at a few other Subaru dealers in the city. Bob and Karl worked with my wife and I to get a price that allowed us to get the car that we wanted with a manageable monthly payment. Bob also gave us good advice as far as managing our trade-in as well. Overall, we were really happy with the service that we got at Muller. We got a decent price with a good financing rate and we walked away with the vehicle that we wanted. No false advertising, no nickel and dime-ing, no hassling, no BS. Thanks, Bob and Karl! We love our Outback.

jorigriffith1

May 28, 2014

My husband and I bought a 2015 Subaru Forester. Bob Szramek did a wonderful job sharing information about the vehicles we were interested in, and treating us like old friends. His genuine care and respect for our happiness and our selection process, made the car buying experience fun and simple. Bob was very knowledgable about the vehicle we purchased and did not push us into anything, giving us time and space to make our decision. We felt very at ease and comfortable with him. We are happy with our purchase and looking forward to coming back in for service! We would recommend Bob and this dealership to anyone in the market for a quality vehicle and quality car buying experience.

Hall363

May 14, 2014

This was buy far the easiest car buying experience I've ever been a part of. I was in and out in under an hour and everything was handled great by the Muller staff. Bob did a great job of giving me a great price upfront and answering all of my questions. I would definitely recommend this dealership to anyone looking for a new Subaru.

susanalee

May 13, 2014

We were treated very well throughout the car buying process. Everybody was friendly and respectful of our decision. The customer service, where we also met Lauren, was thorough and encouraging. We would definitely recommend Muller. We've had good experience also with our previous experience with Muller Honda and Karl Novitskiy. Bob Szramek was very helpful in getting us ready to appreciate all of the special features of the vehicle. Mr. Marc Muller made the car buying trip so worthwhile. We look forward to continuing to do business with Muller Subaru.

AmyKostrzak16

May 7, 2014

Karl and Ben worked in great tandem to get me my car at the right price. They were both extremely knowledgeable and were able to show me all the car options available to me. Karl was extremely patient, answering many questions I had weeks before I committed to buy anything, to me, that's good customer service.

spkramer

May 6, 2014

Prior to visiting Muller Subaru, I had previously resigned myself to purchasing either a Mazda, Toyota, or Honda. I just wasn't familiar with Subaru at the time and it always struck me as an outdated brand. My resignation/preconceived notions quickly changed once I met our salesman, Ben, who skillfully and pleasantly introduced us to the Subaru Forester. Ben's excellent knowledge of the product and friendly/non-pushy demeanor made him a pleasure to work with. He just had a natural love for Subarus. And once we finally made our way into test driving the vehicle, it was official. The Subaru was by far the best vehicle in its class (I compared to Mazda CX-5, Honda CRV, and Toyota Rav4). I have a feeling this is the very beginning of our Subaru "family" and I will not hesitate to return to Muller Subaru for any future purchases.

rramillo

Apr 28, 2014

This was a wonderful car buying experience for my first new car purchase. Bob was excellent at doing his best to accommodate us in any way possible. I'm very satisfied with my purchase so far and I would definitely recommend buying a car from Bob. He was very knowledgeable about the vehicle and offered his assistance with any questions that we may have (before and after purchase). This dealership is excellent, professional, and friendly, if your looking for a Subaru, ask for Bob Szramek.

mrb6772

Apr 24, 2014

I had a very positive experience at Muller Subaru--and, specifically, with Ben and Karl--on two separate occasions in the past week. Ben spent a good amount of time with me on a recent Saturday afternoon, sharing his knowledge of and enthusiasm for Subaru vehicles. When I expressed my strong interest in the 2015 Forester, Ben invited me to test drive a Forester. The driving experience was oustanding; I found that the car truly lived up to everything that Ben had described and explained to me while we were in the showroom at the Muller dealership. Karl came to greet me on that same afternoon, and I was very impressed by his sincerity and wamrth. Also, Karl seemed to genuinely appreciate the complimentary things that I said about Ben--an indication, I felt, that Karl, as the Subaru sales manager, encourages and supports his staff members. Just yesterday, I returned to Muller Subaru to purchase a 2015 Forester from Ben. Once again, Ben impressed me with his desire to answer any and all questions, to ensure that every customer feels confident in his or her choice of vehicle, and to make the overall car-buying experience positive and memorable. I am very grateful to Ben and Karl for their outstanding customer service, and, today, I am proud to be a Subaru owner! Thank you, Ben and Karl. Sincerely, Maria

Lindaballard

Apr 1, 2014

Working with Alex Kutsko was a great experience! He was knowledgeable about the product, he worked to get us exactly what we wanted, and he was a delightful person who made what is usually a nerve-wracking experience a real pleasure.

StanKirschner

Mar 28, 2014

Alex Kutsko is a true professional. I have purchased two cars from him and a friend purchased one also. He is extremely helpful, knows the product and can make a deal happen.

hinckley_springs

Mar 19, 2014

I had a great experience working with Bob, Karl and Mark. They were friendly, knowledgeable and let me make my own decision at my own pace which I greatly appreciated. They answered all of my questions and I always felt that we were on the same side working together. I had been to another dealership and the team at Muller beat their price right out of the gate. I love the car I chose and would recommend them to anybody looking to buy or lease a car.

dwagner63

Mar 1, 2014

This was by far the best experience I've ever had at a dealership! Karl and Bob were friendly and listened to us! They matched us up with the perfect vehicle to meet our needs. They were very professional and gave us the best deal they could! I will buy all my cars from a Muller dealership in the future !

pwise

Feb 20, 2014

Bob was very helpful, not high pressure,. He hs been very patient in helping use the features I don't understand.. It has been a great experience so far!

djrubin

Feb 13, 2014

Ben did such a great job selling us an Outback I returned a few months later to buy a Legacy. Ben has the perfect combination of belief in what's he's selling, knowledge of what he's selling and willingness to listen to the customer's needs. He makes his case strongly but is not annoying or pushy. I honestly can't think of how he could have done a better job. The man is a true expert in the mechanics of Subarus and has a gift for patiently and carefully explaining the features in simple language. I was texting and emailing with Ben often and he always responded quickly and with detailed answers to my questions. In the end I wanted a perfect balance of cost, fun-to-drive and safety. Ben helped me get exactly what I wanted from both my cars. My wife, daughter and I could not be happier. I recommend him, Karl and Muller Subaru.

marywaye12

Feb 11, 2014

We were so impressed with the friendliness, professionalism, and knowledge of the sales person (Bob). He was never pushy, but always respectful and patient with our questions. He spent time with us to explain all details of the car we purchased and never rushed us. As I was somewhat unsure of trading in my old car as I had been pretty happy with it under most circumstances, he quietly demonstrated the strengths of the Suburu without any pressure. I am very happy with the car and know that I can call or stop by if I have any questions. I have no complaints about the entire sales process. We were both very satisfied.Please do not send me emails other than for service reminders and any recalls or info I need to have about the car.

farr2008

Feb 10, 2014

We had a great day at Muller. Ben was extremely helpful and friendly. We never felt pressured, and even left for an hour to grab lunch so we could think more about this large purchase - we weren't hassled to stay. Ben let us test drive all the cars we wanted, and also explained the different pricing for purchasing versus leasing. Once we chose our car, Ben was very knowledgeable about Subarus and took us through the Outback's features. Ben's manager was also very nice, as was Keith, the finance manager, and the cashier. We noted how friendly the entire staff at Muller Subaru seemed - it seems like a genuinely happy workplace.

newsubarudriver

Feb 4, 2014

As a single female buying a new car, it is very hard to find a saleperson that takes you seriously. They usually ask if you would like to bring your husband in with you....annoying! Bob did not do that. He spoke to me in a respectful manner and was very through answering my questions. I was very pleased with my experience. I had a remote starter put in and it is not working to my satisfaction, so I called Bob tonight and he told me to bring it into the service in the morning and they will make it right. Good to know...

cfrandolph

Jan 28, 2014

I bought a new Outback. Via email, I received 5 very competitive quotes from 5 dealerships in the area. Muller was the most competitive quote but also the most geographically desirable so I went there. My salesman was no pressure and honored the online quote to the penny. Very nice courteous guy as was everyone their. A very no hassle experience with no extra sales push. Great experience for me.

bobaab

Jan 24, 2014

I was in the market for a new car because I got into an accident with my Miata and it ended up getting totaled. I was out of the country for vacation the week following the accident, which lead to another week of being gone for work. In that time, I began my search for a car and came across Muller Subaru's BRZ listing online. I asked for a quote for the "e-price" and got an email from Ann right away with a lower than expected number. I've had experience with some shady dealerships before, so I came in skeptical after getting an "e-price" online. But that skepticism was quickly swept away.I threw many questions at Ann to understand the price and specs of the car. She answered them with ease (and enthusiasm) and I figured it was exactly what I was looking for, so I came into the dealership early Monday morning.I ended up working with Jeff the rest of the way. We went for a test drive, did a look over on the car, he honored the price I was quoted via email, got me financing at a fantastic rate, and I was signing papers in no time. Again, I've had bad experiences before, but I was feeling good about everything...too good. But in the end, everything was so smooth and was done with little pressure. Jeff was honest and knowledgeable and I really appreciated that.I also got to meet Ben, who is another salesperson at the dealership, and a BRZ owner as well. We got to chat specifically about the car and he showed me how enthusiastic he was about the car.Muller has a great sales team at this dealership. Of the few cars I've bought so far at dealerships, this was the most satisfying experience I've had. This is the way things should be when buying a new car. Highly recommended.

customer135

Jan 4, 2014

I had a wonderful experience at Muller Subaru and Benjamin was a huge part of that. He was extremely helpful and patient, and I never felt rushed or pressured. Not only did he take the time to help me find the car that best suited my needs, but I couldn't be happier with the price I ended up with. Benjamin is extremely personable which made for test drives that I actually enjoyed. I normally wouldn't take the time to write a review, but I was extremely impressed by Benjamin's attention and consideration when it came the needs of his customer. He also has a Chive mug, turns out he's a real person, not just a salesman! KCCO! Overall, the best car buying experience I've had in a long time.

cathy2014

Jan 1, 2014

After having past awful car buying experiences, I went in expecting a fight. I went in expecting to look at a specific car, I got there and found out it had been sold the day prior. I was a bit put off by this lack of notification by their on-line person Ann who I was communicating with. But Ben was very helpful in showing me other option. I wanted things to be as simple as possible, no back and forth no sense. Ben was able to locate the exact Outback I was looking for and in a few simple e-mails we settled on a GREAT PRICE! I went in the next day expecting the rug to get pulled out from under me, but no the price stayed the same and the sale went as easily as one could only dream of! Ben was great and patience with showing me all the feature of the navigation and how to work the car. Ben is someone we will continue to buy cars from. I cannot say enough good things about him. He was NEVER pushy, always kind, honest and straight forward. If you are looking for an amazing car buy experience go see Ben, you wont be disappointed. Even after the sale he was kind enough to set up an appointment for me to have some additional purchased accessories put in, he could have easily given me the service number, but he took the extra step to take care of this for me. Who does that anymore!! THANK YOU BEN!

jnmsaikin

Dec 30, 2013

My wife and I purchased a new Subaru Outback from Muller Subaru in Highland Park, IL. Jeff Spivak helped us through the buying process and answered all our questions and made us feel comfortable with the purchase. I would recommend this dealership and Jeff Spivak to friends, colleagues and loved ones. It was as a painless and enjoyable process. I look forward to a long relationship with this dealership.Jason Saikin

ptgwv5

Dec 17, 2013

I recently purchased a new car at Muller Subaru. It was a very easy and pleasurable experience. Everyone that I dealt with was straightforward, friendly and knowledgeable. My salesperson Bob was terrific. So were Mark and Mike Muller - each of them made a point of extending themselves to me. The dealership helped me find the car I wanted, going so far as to bring it in from another location when it was not available on the lot.I would definitely recommend Muller Subaru to others.

mhasman

Dec 14, 2013

Great Customer Service, good final price, top level friendliness, quick, professional work. Big thanks to Karl Novitskiy, Bob Szramek, Al Svita. I will defenetely get back to purchase again, and recommend to all my friends. - Mark H.

LRMuch1

Sep 3, 2013

Ben, Karl, and the rest of the staff at Mueller made purchasing a new Outback and "easy to work with" expeirence. Both Ben and Karl were helpful with all area of the Outback including features and benefits for various packages. Ben's understands Subaru and functions very well. I believe Mueller Subaru goes far beyond expections with pleasing custormers. Thank you too for Mark Mueller who operates a very effienct group of dealerships.

madjeffchicago

Aug 15, 2013

This is my second experience at this dealership and most definitely my last. Unfortunately, with both experiences, this dealership doesn't really care that much about your car. Others, for example, treat your car like it was their own so I'll be going back to those places now even if it is a much longer drive. This dealership also doesn't offer to accommodate you very well and I have had an argument with them because they refused to give me a loaner car even though that is guaranteed with my warranty. And now my A/C is out again with the exact same issue that I went to this place for just over a month ago. This place also has issues where even if you have an appointment, they will wait much longer to start working on your car and of course your car won't be ready when they tell you it will be. Even though this place is only 3 miles from me, I'm definitely going to drive the 25 miles to a dealership where I've had EXCELLENT service at. It's just disappointing that you can't be trusted. Guess that's why they say it's so hard to find an honest mechanic because it really is after experiences at this dealership. Shame on you! I'd expect you to treat my car like it was your own...

davehuang22

Jul 29, 2013

Our experience with the Subaru Impreza lease purchase at Muller has been exceptional. The pricing received from Muller was very competitive and second to none comparing to other Subaru dealerships in the area. We thoroughly enjoyed our experience here. I think this is the reason why our company purchased majority of our company fleet vehicles as well as personal vehicles from Muller for the exact reasons.The only thing that I would like to point out is that Muller didn't indicate the fact that this vehicle has already accumulated almost 200 miles through a trade until the time of signing, whether it was a demo or purely driven miles from the trade. We didn't care much for it because it is a lease vehicle, but if this is a new purchase, we would've considered other options or final pricing. Also, we have indicated that the vehicle needs better cleaning/detailing before the actual pick up, and it was not performed as requested. The interior door handles were dirty and filled with greasy finger marks as well as various debris throughout the interior. Those are just small things, but other than that, the Muller experience has been exceptional as I have indicated above. I strongly recommend Muller as the prime candidate to anyone who are considering a Subaru, VW, Nissan or Honda as their next car.

erin1111

Jul 16, 2013

I am thoroughly pleased by the experience I had at Muller Subaru. Bob Szramek was such a pleasure to work with - very kind, patient, and obviously very knowledgable in his field. I had 3 criteria for my ideal car - all wheel drive, sedan variety, and within my price range. Within an hour Bob helped me find a car that met all my needs and more. Throughout this experience I just had a really good feeling about Bob - I felt I could trust him and I knew he had my best interests at heart. If I were to ever buy another car, I definitely would seek him out first, and I would definitely recommend him to my friends and family.

jfgs

Jul 15, 2013

Ben made my first ever independent car-buying experience absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would like to repeat. However, given the longevity of Subarus and my satisfaction with the used Forester I purchased, I may not have the chance for another 10 years.Ben utterly surprised me with the fantastic attitude and approach he took to selling me a sweet little car, plus my trade-in, which actually took a fair amount of patience on both our parts. At the end of the day, it seems like Ben was much more of a customer's advocate, trying to get the best for me, the customer, and not simply trying to shark anyone out of what they're able to pay. Popular wisdom has it that buying a used car is a trial upon one's soul and pocketbook: By default, the dealer will try to sell you something that's not even what you really want, or worth your money, and give you as little as possible in return for your trade-in. "Negotiating" with them is basically them telling you you're stupid for not "doing this deal" to their benefit and you having to stand fast against their impugning of logic and fiscal sense. With Ben, I was entirely comfortable telling him my absolute can and cannot values. He, in turn, made the deal work for me, never nagging or trying to move my positions from what I'd established. This shows the large amount of respect Ben has for the customer, and I very much appreciated that. tl;dr: Ben is awesome, and a very comfortable person from which to buy a car. If you have the chance, do it. There's no chicanery or dishonesty to him, he'll make it work for you and you'll drive away happy.Also, on the dealership side, my used car came with a warranty (90 days/3000 miles) which is very rare these days, and saves you the cost of an independent inspection, pre-purchase. Muller warranties all their used cars, so keep that in mind.

jlb33

Feb 7, 2013

Bob was a terrifc salesperson. When I walked in the door, he greeted me with a smile and asked if I had any questions or if he could be of any help. He took me around and showed me the cars, colors, and options I was interested in. He also took the time to check pricing of add-ons and availabilty. He talked about the service department and hours. He did not give me a hard sell, but rather gave me lots of information on the car and did not pressure me in any way. I explained I was considering 2 other non-Subaru vehicles. He gave me his thoughts on how the Subaru vehicle was better with certain things in comparison. He followed up with an email a few days later to see if I had any more questions or if he could be of further help. I came back a week after my initial visit to purchase an Outback from Bob. The price negotiation was painless, as well as the financing and paperwork. I was able to drive my new Outback off the lot in under 2 hours from the time I walked in! This included the time Bob took to show me all of the bells and whistles on my new car which was great. I had to return to the dealership about a week later to have some extras put on my car that I had ordered. The service department was just as friendly, knowledgeable and accomodating as Bob. They washed my car and delivered it inside the garage since it was raining outside. I received several follow up emails and a call from Muller Subaru to be sure that the sales and service experience I had went well and to be sure I was happy with my purchase. I couldn't be happier with my Outback, especially since the whole buying experience at Muller was a no-hassle and positive one! Thanks Bob and Muller Subaru for your help and outstanding customer service. I have been raving about my car and your dealership to everyone! I feel like I am part of the Muller Subaru family!

ctebbetts

Feb 5, 2013

This was my first car buying experience and i know that it could not have gone better. Bob made everything so easy to understand and he made the process less stressful. He is a fantastic salesman and i would definitely come back to this dealership because of him.

Tim Austen

Feb 5, 2013

This dealer ship makes buying a Subaru easy. They listen to what you want and make it happen. Mark Mueller the owner was there and he was easy to talk with. It is obvious this team believes in the brand an the cars they sell.

tsmundorf

Nov 2, 2012

Jeff was very understanding of our needs,never pushy. The entire staff was helpful and the finance dept explained all of ur options. The had a large/variety of cars to choose from.