Mountain View Ford Lincoln reviews

wamullins

Oct 18, 2016

On Oct.15, I contacted Mtn View Ford about a used car I had seen on their website. I was connected with John Goodwin by phone. He took the time to tell me about the car I had called about and told me of some other previous used autos that I may be interested in. After arriving at the dealership, John met me at the front door and proceeded to show me several autos. After a couple of test drives I decided on a 2013 Ford Fiesta. John promptly started the paperwork and made the purchase of the car very easy. I recommend Mtn View Ford for your next purchase, and I recommend John Goodwin to be your sales advisor.

Macie03s

Oct 14, 2016

Kenny Cone, Joy Killingsworth, and the rest of the staff did an excellent job. They are very knowledgable and professional. This is my second truck purchase from Mountain View Ford and I will be back for the next one. I would recommend these guys to anyone looking fir a vehicle.

willie wilson

Oct 14, 2016

The entire staff were very courteous and eager to please. I have absolutely no bad comments. I was satisfied fully.They made sure I got exactly what I wanted.

James Ramsey

Oct 13, 2016

My experience with mountain view Ford was great the people ware kind and Chris made it real simple to buy my truck things mountain view.

Whaley4

Oct 13, 2016

We had debated for months between a SUV and sports car for our daughter. We drove 4 hours to purchase a 2016 Ford Mustang. The sales department made everything a great experience and worth the drive. We have one happy 16 year old!

Harrison 51

Oct 11, 2016

Buying a new truck was a decision I did not look forward to. But dealing with Corey Stinnnett at mountain view ford Lincoln really made the task enjoyable. Every time I look are drive the truck I like it that much more. If the time comes i need to get another auto or truck they will be my first stop........

Jaysay57

Oct 10, 2016

We had a great experience dealing with Corey. The truck I liked was sold before I could get back in town to purchase and Corey worked for a month to find the truck I wanted. He found it and I got it at a great price. Would recommend Mtn. View Ford and Corey Stinnett to anyone looking to purchase a vehicle.

Debi D

Oct 8, 2016

I spent the week before looking for the car that fit our budget the best. I spoke to Craig Beckler and he was very patient with my husband and myself. He gave us the best deal that fit our budget. We are both retired and wanted an economical vehicle. We are so pleased with the New Ford Escape.Thank you Craig for helping us get the best fit for us.We just love our new car and couldn't be happier! On a scale from 1-10 I would give Craig and his team a 10 plus, plus! Thanks again! Debi & Craig Davoulas

Nick Opperman

Oct 6, 2016

At the beginning of October 2016 I decided to start my search for a new truck. After careful consideration and doing my research I ended up visiting Mountain View Ford in Chattanooga, TN. There I met my sales representative Kenny. Kenny had been referred me to by my son who had previously worked at this dealership. After sharing with Kenny what I was looking for he in return kicked in to high gear and found me exactly what I wanted. He also answered all of my questions, moved me through the buying process very efficiently and got me the deal I was looking for. What I liked most about dealing with him is that he listened and then responded to my needs and didn't try to fit me or sell me on something else. I would highly recommend this dealership and it's team to anyone who is looking to purchase a new automobile. I found everyone to not only be courteous and pleasant to deal with, but I found them to be knowledgeable about there perspective role and responsibilities within the dealership. Thank you Kenny for your assistance. I wish you well.

TCF350

Oct 4, 2016

If you visit Mountain View Ford, see Kenny Cone. I had somewhat of a difficult situation with my trade and my adviser, Kenny, helped me out through the entire process. He is more than just a salesperson, he is a resource. Also, kudos to the service department that helped me out with my trade. I feel I got top dollar on trade and a great deal on the new F 350. Couldn't be happier on my choice to go to MVFord and work with Kenny Cone!

sortmbr

Sep 29, 2016

Awesome Customer service from Shawn Kessler and Chris Yancey. They had the resolution to a previous issue and resolved the issue.I would highly recommend

Kristopher Rose

Sep 28, 2016

This dealership was friendly, respectful and completely upfront with the whole process. I felt taken care of, as well as appreciated through the whole experience. I bought my last car from them and would do so again.

Greg Agvent

Sep 24, 2016

I knew what car i wanted - the MKZ Hybrid - black on black - Mountain View had one of the few cars in the southeast that fit the description....I'm in Atlanta - the car was in Chattanooga - Ron Elliott handled everything for me via text/email and phone - he answered every question - was prompt, attentive and applied no pressure! Thanks Ron!

Superman

Sep 23, 2016

Wonderful experience, I had specific options I wanted and they didn't try to push anything else on me, instead, they searched around until they found me exactly what I wanted.

Wadder1

Sep 23, 2016

Got a car that fit me. It was my first new car and has everything I need. Salesman was nice and helpful. This is my third car from the MTN VIEW dealerships and I will probably buy again from them

JT

Sep 22, 2016

Ask for Joe Centers, he can get you in a new ride fast and easy. Dealership got me financed with no problem, even without having the healthiest credit score. Thanks Joe and Mountain View Ford

Hannahtay96

Sep 20, 2016

They got me the car I was looking for at a great price and all quickly! Very pleased with it! Would recommend to anyone! Thanks!

Jim G

Sep 16, 2016

I didn't expect to be able to purchase a nice used car until Tim Rowland and Shaun (the used car mgr) worked their magic and got the car my wife requested. Thank you for an enjoyable car buying experience. I would highly recommend Mt View Ford and these 2 employees.

Laura Williamson

Sep 15, 2016

This was my first time ever being a car. Kenney and the staff at Mountain View Ford made it so simple. I just picked out the nlone I like. Talked to them and in no time I was leaving the lot in a brand new car. Thank you so much Mountain View Ford you were spectacular

Jim Kimbrell

Sep 13, 2016

We were fortunate enough to have dealt with a knowledgeable, and LISTENING salesman and finance manager. Craig and Doug were excellent, and are highly recommended.

Pamela Vaughn

Sep 9, 2016

We did not know we would actually be driving off the lot the with vehicle that day. Chris helped us find the truck that fit our budget, needs and the extras we hoped to have with it. Everyone there was constantly making sure we were being taken care of throughout our time there. Thanks to you all, there are not many places that offer good service anymore and you guy made it great!!!!!

Rita Foote

Sep 9, 2016

Had a great experience for the second time with MTN. VIEW ,they did everything they said they would do, great customer service from beginning to the end , will do business with them again.THANKS

James Parrish

Sep 6, 2016

Buying a vehicle was so simple and the whole transaction was easy. Great dealing with Rodney! My husband loves his truck! We'll definitely tell others about Mtn. View Ford.

Justin Trusty

Sep 6, 2016

I had a wonderful experience at this dealership. John, took great care of me and kept me up to date all along the way in purchasing my car. I could not have asked for a better salesman.

Sethjackson

Sep 6, 2016

I went to look at an f350 lariat 4x4 at the used trk lot. Bought it & was happy that nite until saw it was leaking oil on my driveway. Called Joe, he said bring it back the next morning. After checking it in the next day, was met in waiting room by my salesman Joe. Was told that the motor woulda needed about $4800 to fix the problem it had. Then said it was my call if I wanted out of the deal! I had signed the "as is" paper the day b4 but Joe again said "we don't sell junk up here" so I was very happy with this & had came to buy a truck so told him to find me another one. I ended up with an f250 that is great! 6.7, xlt, crew cab 4x4. It was the 2nd one he found for me after f350 deal. He even let me have a loaner dodge 1500 crew cab until I received my new to me f250. I don't think any other dealership would have did what MTN View & Joe did in this situation. The f350 was a local trade in that hadn't even been thru the detail shop b4 I got it. I'm very pleased with MTN View & my salesman Joe Centers & will be back there for my next vehicle purchase

Chad954ut

Sep 1, 2016

I had a great experience dealing with Mr. James Stallings and Chad Akins. Mr. Stallings was not pushy like most salesmen and was a pleasure to work with.

Beowens1006

Aug 30, 2016

This is my 2nd purchase with this dealership, these guys are wonderful. Joey and Josh were great, definitely recommend this dealership if you are looking to purchase a vehicle. No pressure to buy, very informative, and great selection of vehicles. Thanks again for the wonderful service.

Rob C.

Aug 30, 2016

Chris is a real pro and knows his product top to bottom. Mt. View had a great selection and made the trading and financing as easy as possible. Would recommend for sure.

Car buy

Aug 27, 2016

Over the past 35 years I have purchased about 20 vehicles and referred about 40 friends who have purchased a car or truck. Kenny Cone and Jamie Parks are trustworthy and very helpful. In my opinion Mt. View Ford is the best dealership in Chattanooga.

Brian Tierney

Aug 25, 2016

Good honest folks that gave us the best deal possible. Worked to make payments within our budget, and did it with a smile. All the way up to general manager.

KayBeaty1

Aug 25, 2016

Just bought our 6th vehicle from these folks...All different makes and models over the years. F-250, F-150, Edge, Taurus. Can't say enough good things about this dealership. Why would you go anywhere else. Searched high and low until they found the perfect truck for us again this time... 2016 F-150

Cmiller1206

Aug 24, 2016

James spent a lot of time making sure I got the right truck. Very knowledgable and genuinely concerned that my needs were met. I'm very pleased with my experience at Mtn View Ford and with James Stalling. Thank you

Speedy2

Aug 15, 2016

Great experience! Robert was very helpful and stayed with it til we got the deal done. Great vehicle at a fair price. Will definitely deal there again .

bikerdon

Aug 13, 2016

I would give Chris Yancey a 5 star rating for his laid back sales style and patience. And he did a great job getting the truck ready for delivery in the timeframe that I needed it. I do think the detail shop could have done a better job cleaning the truck inside/out for the delivery, but it will get dirty and washed again and again. I just drove the truck on a short vacation with our family and we had a blast. So glad I bought a Ford F-150! I would suggest that the physical building could use some upgrading/renovations as it appears out of date.

ThatWhiteGuy

Aug 13, 2016

This place was amazing they helped me with my payments and made it to where I could get the car of my dreams I would recommend them to anyone very nice polite people who want to help you!!

mbcook4

Aug 10, 2016

I purchased a 2007 Ford F-250 and purchased the warranty and still have yet to use it. I have paid $1272 extra on top of what I paid on down payment for the truck since 30jul16. Keep in mind I paid for a warranty.

Amy Grimes

Aug 9, 2016

Ron made our buying experience a great one. This is my daughter's first car and he worked hard to get us a good deal. Ron was very nice and listened to our request and it was a pleasure to work with him.

Joseph Sturtevant

Aug 8, 2016

They went above and beyond to get me into my new truck and got me out of my Kia that I owed alot on but did not have a good trade in value.

joseyb

Aug 7, 2016

I have bought last 5 trucks from Mt View and will buy the next five there. I found Josh Newman to be especially helpful and professional.

Akelley1122

Aug 1, 2016

My experience at Mountain View Ford was so amazing! Kenny Cone made purchasing my Ford Escape so easy! He worked hard to get me the best deal possible and made everything as simple as possible!

alayne58

Jul 25, 2016

I have bought ford trucks for many years at Mtn. View Ford (around 6 trucks) my daughters and my son have also bought several each from there. We feel like family when we go in. It's one thing to have one experience, but when you keep coming back, it's more than just trying to make a sale. Archie Layne

gbb0131

Jul 25, 2016

Thanks Ron Elliott for the years of test drives after the International Auto show in Atlanta each year and your interest in what I think about the new products that are coming out. Thanks for my new MKC

HEH

Jul 21, 2016

The whole crew at Mountain View made this a five star experience. Fantastic deal on our new vehicle. Patient during and after the sell. I will by another car from Ron Elliott. I'm in sales myself and Ron's kind, patient and high service approach really sets him apart.

Diane B.

Jul 19, 2016

Thank you so much to Ron Elliott and Mountain View Ford Lincoln for a wonderful experience in the purchase of my new 2016 Ford Edge. He stayed late with us on a Friday night and made the three hour time a joy. The staff was a pleasure to work with, I would recommend this dealership to all my family and friends. Would work with Ron and Mtn View Ford again for sure !! Thank you again, love my Ford Edge !!

2016Fox

Jul 18, 2016

Mountain View Automobile Dealership in Chattanooga is the best. They have been our family trusted dealership for a number of years. I recently was needing to buy a car and called Mtn View and was so fortunate to be referred to Chris Yancey. From the beginning Chris was devoted to finding the car that would fit my specific needs. Chris came in on his off day to help me find a car. Usually choosing a car can be frustrating, but when Chris had the details of my expectations he quickly presented choices. It was painless. And I love my 2014 Ford Fusion. Thank you Chris.

fiesta2016

Jul 17, 2016

P.J. Duncan is one of the best salesman I had the pleasure of dealing with. Mountain View is #1 dealership in Chattanooga Tennessee area.

Brian Guinn

Jul 13, 2016

Josh was a great salesman. We showed up late on a Friday night, Josh must have drawn the short straw to come help us. We ended up leaving with a truck almost 2 hours later 9 pm. Josh was great staying late on a Friday night, and not making me feel sorry for keeping him late.

JoeB

Jul 12, 2016

Chris was great to work with and made selecting the right truck easy. I searched Tennessee and Georgia and looked at enough options to confuse myself but Chris broke it down and made it simple. I know I have the right truck for me. Thanks Chris. Joe Maynor

RubyRedFusion

Jul 12, 2016

PJ did a great job putting me in a vehicle, Ruby Red Fusion, that I absolutely love. He went above and beyond to get me a great deal.

NewFordGuy7

Jul 11, 2016

Corey Stinnett did a fantastic job working with us to get the deal done in a short amount of time. It was a pleasant experience from the time we drove in to the time we drove out with our new truck!

HJM

Jul 5, 2016

I live in North Alabama - and shopped around Alabama and Georgia for a Ford F-150. Nobody could beat the deal I got at Mountain View Ford.

fordman

Jul 1, 2016

Traded 2012 F250 King Ranch, for a 2016 Expedition ! Treated very well ! Joe Centers has sold us 2 Vehicle's ! & when there is a problem he jumps right in to get it fixed !

Jlane069

Jul 1, 2016

My salesman Joe was a blast to work with. I had a baby with me and he helped me thru the process fast which was awesome.

Mustang6g

Jun 28, 2016

Rodney Grimes and the manager Logan are phenomenal. They went above and beyond to make sure I was a satisfied customer. I purchased a new vehicle and it immediately had issues when I got home. (Ford manufacturing fault not the dealership). Rodney and Logan did an excellent job helping to resolve the issue and make sure I would remain a customer in the future.

Wanika

Jun 28, 2016

I traded in another car that I owed on I went in to see Shane hiett for advice on what would best fit my needs in another vehicle, Shane hiett worked for two and a half days to get me in the car I chose he is a wonderful person and salesman that works very hard to make people happy I will send everyone that I can to him. Thank you Shane for everything you done.

Ronald Davis

Jun 26, 2016

I would like to say thanks to Braulio Perez and all the MTN VEIW FORD team for helping me find the one truck that fit all my needs! They are all easy to work with and quick to find me the one truck that covered the price and low millage that i was looking for.

Jeffery Nathan Long

Jun 14, 2016

We bought a 2013 Ford Focus new. 20,000 was great then the transmission tore up and they "fixed" it (3 days without car and no rental car offered). After we got it back it's still messed up, now our car is back over there for the same problem and the AC also stopped working, but they wouldn't repair the AC without a fee. This place has awful customer service and apparently awful vehicles!! I will never be back!

Mikcarwil

Jun 12, 2016

Our family has bought multiple cars for John Goodwin. John has been very helpful above and beyond what we ever expected. We would suggest John to anyone!

David42

Jun 9, 2016

John Goodwin and Mountain View Ford did an excellent job getting us the car and deal we wanted. I highly recommend buying a vehicle from this team. We plan on dealing with John Goodwin and Mountain View Ford for many years to come.

Volsforlife32

Jun 5, 2016

James and Jamie were a pleasure to work with. The entire process for purchasing my F150 was easy and fast. I would highly recommend them.

Brandan Keene

May 31, 2016

Josh and the gang at Mountain View Ford did a great job on my recent F-150 purchase. The process was a breeze from the time I walked on the lot, I got a fair price and was treated with respect the whole time. Even the finance guy was great (the part I usually dread).

elex37408

May 31, 2016

We arrived looking and thinking we could only afford something used, Corey Stinnett helped us, we drove off in a new car. There were other folks who were helpful, we can't remember their names, they all made us feel as comfortable as possible. Thanks Corey and everybody else.

Houston 20

May 29, 2016

Worked with Shane Hiett he didn't pressure us did a vey good job of listening and helping us get what we was looking for.

Leesnell91

May 28, 2016

I bought a 2016 Ford Focus SE with sport package. Loved my whole experience. After having my first car totaled in February, mtn view made my whole experience worth while. Thanks to John Goodwin, Shaun Kessler ,Doug Cawood, and Jason rose!

Borski

May 24, 2016

I just purchased an SUV form Mountain View Ford. Rodney Grimes did an excellent job. He worked nonstop to make sure we got the vehicle we wanted at the price we wanted. Excellent all around experience.

Stylints59

May 24, 2016

I have never had such great customer service from a salesman like I did from EJ Bailey your salesman!!! He helped us in so many ways explaining everything to us!!! He is an asset to Mtn View Ford!!!! Also Logan was so nice great job guys!! I will refer my family and friends to you!!!! Thank you:-)

rkh6441

May 23, 2016

My husband and I have been purchasing vehicles for over 40 years. This dealership, by far, has the most professional and dedicated staff that we have every experienced. We highly recommend this facility to everyone

Needs oil change

May 21, 2016

Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Called thurs couldn't do till Monday. Come on!! Hire some people.

Hopsing Johnson

May 20, 2016

Dealt with Corey Stinnett, usually deal with Rodney Grimes, but was his off day. Both are Great. Smooth Transaction. Thanks Chad Akins, for helping make a great experience.

cking1951

May 13, 2016

Couldn't have got a better deal and service. Craig stuck with me until way after closing helping me get my deal through. Oh boy, I was tired but he wasn't. He was energetic and running back and forth. He even filled my tank up with gas and had my car freshly washed the next day. At the end of the night, I walked away with a shiny new Ford Focus. It is so cute. He was so nice, friendly, and strictly professional. The diversity in that business is awesome. You don't find that everywhere, I love Mountain View Ford and will tell everyone that I know to do business with them. Props to Craig!

Robert

May 13, 2016

Not a lot of pressure from sales staffNo daily phone calls or emailsJamie Parks got an Explorer from another dealerFor us to look at before we purchased

PennyH

May 10, 2016

James Stallings was our Salesman, He went above & beyond for us.... He found us exactly what we wanted. Not only him but Mr. Kessler and another salesman. They knew my husband was out of town and went the extra mile to make our deal complete. I'd rate this experience a 100% ??. Frank & Penny Hayes

weespot414

May 10, 2016

Rodney was very kind, but within 5 hours of purchase, check engine light on, and truck ran terribly. After it was towed to them at my expense, they took it back and repaired it. Three days later check engine light back on. Mtn View offered for me to bring it back in and they would repair it IF it related to the first issue they repaired. Decided not to take truck back in; will deal with it on my own. That would have been 2 out of 5 days I was without the vehicle d/t repairs. My son has purchased 2 used cars at Mtn View, and my son in law just bought a new truck there. They were shocked at our experience. We had even purchased a nice used car there in the past. I am disappointed in my experience there this time and won't go back. I feel like they should have gone over truck engine better before "as is" sales on it.

Monty

May 9, 2016

My wife and I had been searching for a small SUV for our son who will be going to college in the Fall, for over 3 months. We live in Atlanta and we searched websites, dealerships, ads, etc.....everyday. The process was a struggle. We even attended a large auto auction in hopes of finding the perfect vehicle for our son. We thought it would be no problem to find what we wanted in Atlanta...........so it really wasn't!!! But we found what we wanted.....exactly what we wanted at Wade Ford in Chattanooga!!!!!The conversation started on the phone with Josh from Wade Ford; we made some initial offers; and then I drove to Chattanooga and met with Josh. It was an easy decision.....the SUV was perfect and Josh made the experience very easy!!! I paid a deposit that day and picked up the car two days later!!!Thanks for all the help Josh!!!!!!

Customer

May 7, 2016

Delvin Van Nice did an excellent job when I bought my CMax. He was very attentive and answered all questions. I will come back to Mtn View Ford.

imtnt247

May 6, 2016

Kenny Cone is the man to see. Awesome!!!!! Above & beyond. Kenny helped find the truck I needed and worked a great price. Explained all the bells & whistle in great detail.

Steve

May 6, 2016

I recently purchased a 2008 Ford E350 for Mountain View Ford and was disappointed to learn that the vehicle has front end damage. I discovered the problem after driving from Chattanooga Tennessee to Atlanta Georgia in a torrential rainstorm. I contacted the dealership to convey my concerns .I spoke to a manager named Don who assured me that he would follow up with me within the hour to discuss any issues that the service department was aware, here it is three days later and I have not heard back from Don or anyone from Mountain View Ford.

Ford Man

May 5, 2016

I have traded at Mountain View Ford for over 25 years. Braulio Perez provided me trust I have come to expect from the MVF team.Braulio was easy to work with and there was no pressure. I would buy from him again.The folks in the Service department are great to work with too.

Ethomp3899

May 2, 2016

2 days I needed a car and this guy came through and I got the car I wanted thanks a lot for the great experience. Craig came through when I was in a crunch. YOU THE MAN BROTHER( in my hulk hogan voice) lol

Ricky Stevens

May 2, 2016

PJ did an excellent job and made us feel welcome. The Finance manager was great to work with! Jamie is always a pleasure to work with!

mondeer1

May 1, 2016

I am loving my SUV driving it is great thanks Mt. View ford Lincoln and Robert Michalski. Good car for the price I suggest to anyone too buy their.

Raymond Prestel

Apr 25, 2016

I have been purchasing vehicle's at MTN View for several years and two people have always help me out Kenny A. and Shawn. I have always tried to send people down to MNT. VIEW Ford. Outstanding job Kenny has done for me and my family always helps me get what I want. I will definitely be back thanks again.

Kyleg

Apr 12, 2016

Got everything I asked for great customer service Ron Elliot I recommend him if u go to Mt view ford chattanooga. Very grateful for the deal I got :)

ChadU

Apr 10, 2016

I recently purchased a new truck from mtn view ford. Kenny Epple was my salesman and did an awesome job with everything. I would recommend dealing with Kenny to anyone.

Coneal53

Apr 10, 2016

This was an opportunity that I will cherish for the rest of my life to walk off that car lot in the car of my dreams.

lillardjosh

Apr 10, 2016

Criag and the entire Mountain View team made my first car buying experience great. I got a great deal and am extremely happy. Hope to buy from them again someday.

Joshua Lange

Apr 5, 2016

I recently bought a Ford Focus from Mtn View Ford. Everyone I met there was extremely nice and very knowledgeable about all that Ford had to offer.

rsmith6051

Apr 4, 2016

James helped me to find the truck that I wanted and we were able to negotiate a fair price. I absolutely love my 2011 F-150 and the buying experiences was simple and stress free. Definitely stop in and talk to these guys about what they can do for you!

BobbyIII

Mar 28, 2016

I recently purchased three '16 Ford Escapes for our business, and Mtn. View Ford and their whole team performed as or better than expected. We received highly competitive pricing, vehicle choice, and, in the end, a smooth transaction.Bobby MorrisonMSA, Inc.

Joy1918

Mar 28, 2016

I bought a Fiesta.Joe Centers was my salesman.He was very polite and helpful.The process was quicker than expected.I will recommend this dealership to anyone I know who is looking for a new vehicle.

Michael824

Mar 28, 2016

Josh Newman, salesman, was a true professional. He carried the entire transaction and it was totally seamless. I would recommend him and Mtn. View Ford to everyone. RespectfullyMichael McClure

CCritch13

Mar 27, 2016

Had a good time looking at the vehicle I could purchase. Really nice dealer great time at the delalership. Purchased the car I drove and it is a great car I Love driving it Thank you Mtn. View Ford Lincoln!

heather kindred

Mar 22, 2016

They worked with me to get me what I wanted for my trade and the payment that I wanted. I had been to several dealers previously. I knew what I wanted and Rodney and the team at mtn view was the first to make it happen for me. They did the deal quick and got me in and out.

RTWill

Mar 22, 2016

This was my third new vehicle purchase from Mountain View Ford. Kenny allowed me to drive two trucks with different size engines so that I could better choose the truck that was right for me. Enjoying my new truck very much.

Josie

Mar 19, 2016

This is my second time buying a car from mtn view ford so far great experience and they will work on your budget. I would recommend them to anyone.

rockytopcowboy

Mar 19, 2016

Rodney Grimes and the finance team at Mtn. View Ford are top of the line. I contacted Rodney by email about an F150 on Monday, and I was driving home by Wednesday afternoon. The entire staff went above and beyond what other dealers would do to make sure that I was completely satisfied. I will always go to Mtn. View Ford before I go to anyone else!

Fusionbuyer

Mar 16, 2016

My family has dealt with Mountain View Ford for many years and bought several new and one used vehicle from them. They have always been knowledgeable, helpful, friendly n given us good deals. We wouldn't think of buying a car anywhere else!

jennym5787

Mar 16, 2016

We love our new car! Had a great experience at Mtn. View Ford!!! Would recommend to anyone as they helped me get approved for the vehicle I wanted!

seepaigerun

Mar 16, 2016

My visit to Mountain View Ford was exceptional. From test driving the vehicle, negotiating a deal, and handling paperwork, everything was handled with great care and efficiency.

Renfro270

Mar 14, 2016

Thanks Wesley for all your help it was fast an professional. After the sales he still help me when I called him. After the sales most salesman are hard to get a hold of not Wesley. Thanks Wesley

ahlane2345

Feb 28, 2016

I had a great experience. Doug was so nice, kind, and patient. I was so thankful that he was my salesman! Everyone was nice and helpful.

LHale

Feb 27, 2016

I had a great experience, got a good deal, and had an awesome salesman that we worked with. Thank you MTN. View Ford we love our car.

pkelly

Feb 23, 2016

My wife and I bought a truck from Mtn View Ford last weekend and the team over there was so easy to work with. We met with Logan Watson and Ron Elliott during our purchase and both of those guys were so friendly and helpful... it really made the entire experience a pleasure.

BenFocus

Feb 17, 2016

Recently purchased a vehicle from MVFL, dreaded having to work with a dealership as I had several bad experiences in past years. I was pleasantly surprised by the response I received from the staff, from the Sales Manager, Sales Person and the Financial Representative. They were very attentive to my needs and very proficient in processing the requirements needed to get me into a vehicle of my choice. I especially appreciated the "No Pressure" attitude through out my dealings.

Farkel

Feb 16, 2016

Saw a auto listed on internet.Contacted dealer. Met with Kenny Epple, Have nothing but good things to say. Very nice, professional, and answered all my questions and concerns. Would Definitly use Mountain View again, especially with Mr. Epple. P.S. Stay away from the Decalf coffee, not so good!

Geoffwheaton

Feb 16, 2016

I had a great experience purchasing my Focus at Mt. View Ford. Zach helped me with everything I needed to purchase this vehicle and the process went very smoothly.

jamesh

Feb 16, 2016

Kenny Cone may be one of the best automobile salesman in the southeast. He is very accommodating, very knowledgeable about his product, and will do anything within his ability to make your buying experience a pleasant one

Canon4487

Feb 15, 2016

I cannot say enough great things about my experience with this dealership. I could not ask for more. We will definitely be back in the near future for another vehicle.

Melissa

Feb 15, 2016

This is the worst place ever to bring your car set up an appt it was a month away then dropped off car off 3 days later still have not looked at my car it never was looked at people were rude had oil change left cap off under the hood and was driving down the road the oil was spraying out all over motor they said sorry and had to keep my car again to clean motor and new oil change never again will I buy for I will have my car fixed and trade for a dodge as soon as there done with

Happy Nana

Feb 12, 2016

My vehicle specialist, Kenny Cone, was very easy to work with. Kenny answered all of my questions (I had a lot of them) and he was very knowledgeable. He was able to locate the very vehicle that I wanted. I only made one trip to the dealer and that was to sign the papers and drive away. I highly recommend Mt. View Ford Lincoln.

Chattanooga Local

Feb 10, 2016

My vehicle specialist knew the product huge plus+ (you assume a salesman would know what he is selling but I found out quickly the local competitors failed miserably in this area).My vehicle specialist met my price without compromising my wants even bigger plus++(God's honest truth the local competitors could not even get close...guess their finance department couldn't do the math).My vehicle specialist had the keys in my hand in record time...coupled with the other pluses this was HUGE +++ (I think I speak for every consumer when I say we are not fond of spending our whole day down at the dealership)Seriously I was in my new ride in record time!!! Thanks Mtn. View you did it right!!!! perfect score and I'll be back soon!!!!So if your reading this and still wondering what YOU should do when it comes to buying your next vehicle...up me one and go right to these guys!! John Goodwyn specifically

Mark2008

Feb 8, 2016

Very easy to work with. My salesman, Ron Elliot, was super nice. Found car on website, made an appointment, was in and out in less than an hour. Highly recommend.

Ted

Feb 6, 2016

Salesman was great. Detail clean up wasn't. Dealer charges ridiculous fees. Probably could of got a better deal on my trade in elsewhere. I've learned a lesson....shop shop shop around.

JRP3

Feb 4, 2016

Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrain Warranty and my service rep Joe confirmed it was. I explained to him that I just wanted to get an estimate for the cost of any repairs that would not be covered under warranty as I did not have a lot of money to spend for repairs at the moment. The service rep assured me that he understood and that they would look at it and let me know what they found the following day before lunch. I called the next day around 1:00 because I had not heard anything. Joe said that the techs had just gotten back from lunch and that it had not been looked at yet. He finally called a little before 5:00 to let me know that I had several cracked spark plugs, the cylinder 1 coil was bad, and he recommended replacing the cracked plugs and the bad coil as well as doing an oil change, tune up, and induction service totaling $847. I told him that I couldn't afford that right now and that I would have to figure something else out about getting it fixed and I told him I would come back and pick it up and he said okay. When I went in the next day to pick it up I was informed for the first time that I owed diagnostic fees totaling $138.21. I was never told about the fee if I had I wouldn't have brought it in. I asked to speak to the Service Manager Todd Landers at which time I was told that he was unavailable and that he would be calling me but that I would have to pay the fees to pick up my truck and that he would be the one to adjust or refund any fees. I took the truck to another certified repair facility where I was shown that not only did I not have several cracked spark plugs but that they had never been removed and inspected. The coil boots were still sealed and had to be pried on to even get to the plugs that they supposedly looked at. I finally spoke to Todd Landers later the following week and explained everything to him and offered to bring the plugs in to show him. He declined and said that there was no way for him to prove that the spark plugs had or had not been inspected and he stated that there was nothing that he could do.

RDmasingale

Feb 2, 2016

Wes answered all our questions and help in every way possible. Mountain View Ford made a Ford Man out of me! Logan Watson was also very helpful in explaining our choices!

go123

Feb 1, 2016

Just picked up my 2016 F-150 and it is a great truck.The technology is very impressive.Kenny Cone the salesman could not have been more helpful.Mike Thornton and Kenny answered any questions I had and worked hardto create a deal that was good for both of us.Will get another truck from them when time to trade again.

Paula

Jan 27, 2016

The sales staff at Mountain View Ford was a pleasure to do business with - particularly John Goodwin. I recently purchased a 2015 Lincoln MKC and was very pleased with both the vehicle and the experience.Thank you John!

ATargett

Jan 26, 2016

I'd recommend this dealership to any looking for a pretty good deal. They allowed me to test drive 2 cars for the night. This opportunity made all the difference for me in deciding to purchase a car. They were very helpful and very patient.

kmarlowe3

Jan 25, 2016

I have received a quote from a dealership here in Birmingham about the work that has to be done on my truck after purchasing from this dealership. Before purchasing the truck the dealership replaced the Cam phases but failed to complete the job by replacing the timing chain, water pump and hoses which will coast me around 1,900.00 total to replace. MAKE SURE WHEN YOU BUY YOU SIGN AN AGREEMENT TO GET THE VEHICLE CHECKED OUT BY A DIFFERENT DEALERSHIP. Do NOT make my same mistake. THIS DEALERSHIP WILL NOT HELP YOU OUT OR RETURN YOUR PHONE CALLS!

Andyline1

Jan 21, 2016

I was fairly treated. I know what is best for me and my family. The dealership worked with me to find a car that satisfied my needs as well as a price that was fair to all. Both the trade-in allowance and car cost were more than fair. I am thankful to continue my relationship with Mtn. View Ford.

fordfan1

Jan 19, 2016

I had a great, painless experience when purchasing my new Ford Escape from Mtn. View Ford. This dealership knows the meaning of customer service, as Craig Beckler (my sales consultant for the purchase) and Logan Watson (the finance manager) were both extremely professional and helpful.

Charlesj113b

Jan 18, 2016

My wife and I had been looking for a replacement for her 1996 Jeep Grand Cherokee and decided to stop in and check out the new Ford Escape at Mountain View Ford. Our sales representative, John Goodwin, explained the different option packages, rebate incentives and the advantages and disadvantages between purchasing and leasing. After much deliberation on color, options and payments we decided on leasing a beautiful Red 2016 Ford Escape SE. Thanks John for your patience and professionalism in making this decision easy and accommodating for all of usThanks..... Charles and Celia

Volunteer fan

Jan 18, 2016

Corey Stinnett was efficient and lowpressured. New the options and vehicles well. Business person (Logan) quick efficient check out. Quickly arrived at financial deal. Overall excellent experience.

Jordanpicc

Jan 16, 2016

Buying my new ford was made very easy by the staff at mountain view ford. Ron Elliott was so helpful and even came in on his off day to accommodate my schedule.

8675309Jenny

Jan 15, 2016

We traded our old car on a new '16 Fusion and the experience was wonderful. The dealer let us walk the lot and drive any cars we were interested in. They offered a competitive trade and Rodney Grimes was a fantastic easy going no pressure salesman who quickly wrapped up the paperwork. This is the 4th Ford I've bought from Mt. View and the second from Rodney. I will be back to visit the next time we need a new vehicle!

jwallace717

Jan 15, 2016

We feel Zack Carter with help from Shelby Stamps made it possiable for us to enjoy the 2014 Escape we now have.. His advice in the many selections is 100%. Thankx Zack

amatsu

Jan 13, 2016

We purchased a 2016 Mustang and received great customer service. Corey was attentive and even watched our kids while we signed the paperwork! Fast service and easy to get in and out.

Comcast513

Jan 6, 2016

We purchased A 2016 Mustang on New Year's Eve. Our salesman was very attentive to our needs and made the experience very easy. He stayed till after closing to make sure the car was ready to go. He has gone above and beyond to make sure we are happy with our purchase. Mountain View Customer service is top notch. We will be back for our third purchase from you this summer. Our 19 year old son was impressed by the way we were treated and now he wants a car from you as well. Thanks for the excellent customer service, this is what sets you apart from other dealers!

b.slakie

Jan 5, 2016

Chose Mountain View to help with my lease inquires. Soon drove away with a new car, to buy! They showed me all my options. Thanks to everyone that worked the numbers!

AimeeD

Dec 31, 2015

This is the 2nd car we have purchased with Mtn. View Ford in the past year. Our Sales person worked with us on both purchases. He is knowledgeable about all the products offered. Kenny made sure we left satisfied and in he truck we really wanted. The GM Mr. Horton was also a pleasure and helped with our buying process. He made sure to help make the deal. The team stayed after hours to make sure we were taken care of.

Johnboy

Dec 31, 2015

Many dealers advertised on line deals when the car was not in stock.Dealing with Mountain View Ford was easy in making apointment, selection and variety,Nice experience in dealing with Josh Neuman.

TheNesmiths

Dec 30, 2015

Second time better than the first! We have brought 2 trucks from Kenny both experiences were stellar! He knows his fords! From the door Kenny was the exception of the stereotype of a car salesman he gives it to you straight and we felt like it was more than just another sales. Kenny has become a household name in our home when it's car buying time.

carbuyer

Dec 29, 2015

Please be careful with this dealer. This is the second car I have purchased and this time the gimmicks are astounding. Buyer Beware. After getting home and reviewing the contract the actual agreed-upon purchase of my truck was not adhered to. This was covered up by a finance person who DID NOT review most of the contract with me. My mistake... looks like lawyers are going to be getting involved.

Volfan

Dec 28, 2015

Logan Watson was a great salesman and helped us find the right vehicle. Jason in finance helped us choose the rate that was best. A good experience overall.

Nickb423

Dec 24, 2015

It was a quick and painless process. They helped as much as they could to get me a good deal on my new 2015 f150.

jamiecoffman

Dec 22, 2015

Ron Elliott and the rest of the Mt. View Ford Lincoln team were exceptional! This is my second car I've bought from them and the experince with them was second to none!

Keith Bates

Dec 21, 2015

Logan Watson did an amazing job of finding me exactly what I wanted within the price I wanted to stay at! Thanks so much for an excellent job! It was actually nice for a salesman to listen to my desires and concerns.

john

Dec 16, 2015

Kenny Cone , April Green, and Joe Nichols , Ron Elliott, also with others on the team were completely helpful--in getting set up and deliveryI expect that this will be the case going ahead --no doubt I am a repeat customer ----and an EV vehicle advocate ----I have two of them !!John Wilkerson Hixson, Tennessee

Rick123

Dec 15, 2015

This was my second vehicle purchased from Mt View group. Jared Opperman was my sales representative. He was helpful and showed great patience during my decision making process.

Wdw321

Dec 14, 2015

Zach Carter really went th extra mile, very helpful and very personable! Highly recommended. Insisted I take the new vehicle to pick up some needed documents even though it was a drive of over 35 miles round trip. Will recommend him to anyone needing a new vehicle!

jrw1

Dec 11, 2015

purchased a truck from Ron Elliot he was an very well informed sales person and a good dude to go with it. he made the dreaded car buying experience almost enjoyable.thanks ron.

Avery S

Dec 6, 2015

All I can say is from the start I received good customer service. I had an opportunity to work with a couple dealerships and Mountain View Ford was the best. After speaking with Kenny and Don they work out a nice deal that will have me buying my next car or truck from them. Thank You.

the howards

Dec 4, 2015

Logan worked very hard to get the deal we needed to purchase our new vehicle , he answered all of our questions , we will recommend this deal and salesman to our freinds

Hannah01

Dec 3, 2015

Excellent everything as far as dealerships go! Most helpful and easiest to work with ever and I've both six new vehicles in 2.5years

KT

Dec 1, 2015

Doug Rector is awesome to work with. He got me a great deal and didn't feed me the line like the typical car salesman talk. I went to 3 other Ford dealerships and MVFord gave me the best deal. Thank you Doug and Shaun!

snowysommer

Dec 1, 2015

We started our search on the internet, which was very helpful in narrowing down what we were looking for. In the showroom we met with Zach who listened to our must haves in a new vehicle to fit our budget. He came up with one that he said would fit all of our needs. After the test drive we agreed that the car was perfect for us if they could meet our budget needs, my wife was sure it was out of our range, but Zach was optimistic throughout the entire process and assured us that the finance people were on board with what we were looking for in a payment. He turned out to be right! We went home with a new car within $25 of the budget we set going in. All in all we were very happy with the entire experience and would recommend them to anyone looking for a car, they are a pleasure to deal with.

Ford guy 9876

Nov 29, 2015

Drove up from Atlanta to look at two trucks . Shane the salesman was great. No pressure and he help me make a educated decision . Would highly recommend this dealership.

Sells550

Nov 27, 2015

Kenny did every thing I needed I would not go any were else I have been doing business with them for over 15 years great job guys

Jokirby423

Nov 25, 2015

Mtn view ford is a great place to go when looking for a car. Great salesman and enviroment. Ron elliot is a great salesman and was great in offering what car woyld be best for me to finance.

Willchapman12

Nov 22, 2015

Thank your mtn view ford for working out a deal with me on a brand new f150. They have a great sales department and they give you that small town feel. I wouldn't buy a new truck from anyone else. Great dealership.

4x4

Nov 21, 2015

I've been shopping around many different dealerships over the past few weeks. Mountain View Fore has been by far the best experience of any of them. Their friendliness, knowledge, and helpfulness was greatly appreciated. I am so happy with my new F150. My family will do all our business there now.

Ryga29

Nov 20, 2015

Chris Yancey was very professional, kind, and curious with me and my family. We recommend him and this business for present and future services.Thank youCraig

Janie Buffington

Nov 19, 2015

I was thinking about a purchase but not yet set on what I wanted. Had plans to go looking sometime mid December and not at Mountain View Ford. I was advised to look at another dealer for my scheduled shopping day. I've bought from Mountain View before so I went to their website with a price in mind. Saw two SUV's that I liked so decided to stop by. I saw Zach and asked if he wanted to be busy. He showed me the.Ford Edge and before I knew it, I was driving off the lot grinning like a Cheshire cat. Than s Zach, I couldn't be more pleased.

Brown,Laurie

Nov 17, 2015

I've never had such a hassle-free and pleasurable experience in purchasing a car. Kenny made good on his promise to make sure I would drive off in a new car. He worked hard to make that happen and I appreciate him and his efforts. The best sales person ever.

Gene Z

Nov 17, 2015

Went to get an oil change, and it included a new F-150!!! I wasn't in the market, but after speaking with a couple of salespeople, got the itch and started working a deal. Kenny Epple was quite helpful, but couldn't locate the "goofy looking" salesman I was looking for. Sure enough, "EJ" Bailey appeared and the rest is history. Lot's of sweat but no tears!! Jason Rose sealed the deal with a payment I can live with and a new pick-up. Love my Ford and have been an owner since age 18. Thanks to "EJ" for his patience and perseverance through my purchase. I highly recommend MV Ford and already have had compliments of my F-150 and several folks will be visiting you soon.Thank you, Gene Zwaryck

Bwrite1

Nov 16, 2015

Corey was a pleasure to deal with and made my purchase quick and easy. He listened to what I was looking for and took directly to it.

Michael

Nov 14, 2015

I found a truck on line that I was interested in looking at. I went to dealership and was greeted by Josh. He made me a great deal. I got more for my trade-in than anywhere else that I visited. Overall, great experience.

mustangpower

Nov 12, 2015

My salesman was Logan Watson i found a mustang on line made an offer online 4 days later i stopped by the dealership on a Sunday afternoon on our way from Deals Gap NC to look at the car it was everything i expected. On Monday morning i called Logan and started the paper work well it didn't go smoothly with the finance company i was ready to back out needless to say Logan and his managers was not going to hear of it and after about an 1 hr and 1/2 Logan called back needless to say at 3:30 pm in the afternoon my wife and I loaded up and drove 160 miles from Birmingham AL to pick up our new used SALEEN Mustang great job i recommend this dealership to everyone wow what they do to help people out GREAT JOB

Utforme08

Nov 12, 2015

This was my families second vehicle purchase from this dealership and from Logan Watson was the salesman on both. His only flaw has been not talking my dad in to buying a Mustang to go with my moms new explorer and my F150

Don

Nov 10, 2015

Josh Newman made me an offer I couldn't refuse! After talking with local dealers, I drove 220 miles from Dadeville, AL to Chattanooga to accept Josh's offer. It was worth every mile; The truck was as he promised, he liked my trade-in and the business manager closed the deal as he promised in 5 minutes. Josh has called me twice to see if I have any further questions. I Had a few and he gave me good answers. Altogether a great experience!

Jeff719

Nov 7, 2015

Our salesman, John Goodwin, helped us find the car we wanted that also met our driving and budgetary needs. It was a simple and pleasing experience. We are extremely pleased with the car as well as our payments. You couldn't ask for more!!!

Scott

Nov 7, 2015

Zach did a great job for us. He made sure the issues were resolved and we were taken care of us. Great Job guys for the service!

Bcarter1625

Nov 3, 2015

Shane Hiett was our salesman and did an excellent job. He answered any questions we had. I would recommend him to anyone. We had a very good experience.

Phyllis a nichols

Nov 2, 2015

i just purchased another , newer ford focus. i had a wonderful time, Ron Elliot ,was my dealer helper, he was very helpful, and after five hour of puttingup with my , "no that's not what i like" he found me, the perfect car color and all, i do not settle for just anything it has to be perfect, and it is. i ran him ragged , poor thing, sorry Ron all in all i am very pleased and you have to pick Ron , and mountain view ford they will treat you right. Phyllis a Nichols.

Randy

Oct 30, 2015

came from atl to purchase a f250. When I arrived to look at this truck the windshield was cracked.purchased the truck any way from Zack Carter.left the dealer ship on 10/27/15 around 5 coming back to atl.i almost made it home be for the check engine light came on.sent Zack a text picture of the light on & ask if I should take it to ford.he said yes if I was his he would..my truck is now in a shop being repaired,I ask Zack & the used car sales manager if they would fix the truck both answers bring it in & we will diagnos it. Not fix diagnos. Now I'm out a repair bill.

AGandME

Oct 25, 2015

For several weeks I had been looking for a car to purchase. After contacting the dealership about the vehicle I eventually purchased, I was pleased with their professionalism as well as their personal touch. Even though I was buying a used vehicle, I was treated as though I was purchasing the most expensive car on the lot. All my calls and email messages were responded to promptly and there was no pressure applied. This is definitely a first rate dealership.

jvncnrd

Oct 22, 2015

I went car shopping in a few car lots with not a lot of money. I found a couple that I really liked. At first I was set up with a 2012 Ford Fiesta. It was a nice car! My bank was closed so I couldn't buy it so Chris Yancey let me "test drive" it for the weekend. I came back early monday morning prepared to buy the fiesta. Then Chris said the famous dealership line "let me cut you a deal." He then set me up with a brand new 2015 Ford Focus! I've never even driven a new car much less own one! I couldn't be happier! 10/10 would recommend and buy from again!!!

AVM

Oct 19, 2015

The salesman, John Goodwin was knowledgeable and personable. The presentation of the MKC on the sales floor was impressive. Under the lights and in the showroom the SUV looked really nice. I love driving the car and the Bells and Whistles are awesome.

jmalone10

Oct 19, 2015

Very pleased with my experience at Mountain View Ford Lincoln. They made it very easy and stress free to trade my truck. Kenny Epple was very genuine and helpful! I really felt like I was working with a friend i'd known for years. I am extremely happy with my truck and will be a returning customer when I go to upgrade in a few years.

leeconnell83

Oct 18, 2015

I visited multiple dealers in the area and received the most help and attention from Mtn. View Ford. My sales rep was Kenny Cone. He was extremely knowledgable and vey patient with me during the process. He wasn't pushy, which is a great aspect of a sales rep. Probably one of the reasons (besides the fact that the truck is awesome) that I decided to buy here is that Kenny went out of his way to meet me in the evenings and early on Saturday morning to accommodate for my busy schedule. I highly recommend both purchasing your vehicle from Mtn. View Ford and working with Kenny Cone!

glendadavis50302

Oct 17, 2015

Very pleased with my new car and with everyone at the dealership. Very friendly and helpful.Thanks, Craig and Doug, you made the trade easy.

Lynzim228

Oct 17, 2015

I purchased a 2016 Ford Escape and I love it. Easy process, price was right and the staff was very friendly and helpful. Highly recommended!

Regretful

Oct 17, 2015

Sales staff were great. Can't say that about the "certified pre-owned" inspection. Just made my 1st payment and my 3rd trip to the service dept. Regretting my purchase

Yogi2016

Oct 15, 2015

Doug was great. Helped find the Explorer that best fit my needs. He was knowledgable expedient and we were able to compete the sale without a hitch. I would recommend the dealership and Doug to anyone !! Thanks again

kpbutler

Oct 5, 2015

Even though the dealership did not have a model on the floor that I wanted, Rodney kept me informed on what was coming and the approximate arrival of the unit. Sure enough, I was notified when it arrived in Chattanooga. I took a test drive and one hour later all I had to do was sign on the dotted line. Everyone I interacted with was personable, helpful, and a pleasure with whom to do business. The day I drove my new MKX off the floor, it was raining. Not to worry, I was assured a car wash and a full tank of gas the next time we had a sunshine day. As promised, my new car is sparkling clean and full of gas. I definitely would recommend Mountain View Ford Lincoln to friends and relatives.

Burton308

Oct 3, 2015

Great place to buy a truck. Chad in the financing department is a great guy who knows his stuff and will do everything he can to find a financing option that fits your preference. The sales department requires a little friendly hardball but is willing to work with you eventually. They want to sell trucks. Overall great experience.

Haljj2

Sep 29, 2015

Logan Watson made the entire process easy and pleasant! From the initial meeting and test drive to him having the Explorer detailed and returned to me after the sale, I could not have been more pleased.

Kite

Sep 29, 2015

Very pleasently surprised at how good the service was. Zach went above and being too make my car buying experience worry and trouble free. I would recommend him and this dealer to anyone looking for a car.

lpcarguy

Sep 27, 2015

We experienced some problems with our 2004 F350 diesel while traveling thru Tennessee and where very fortunate to find Mountain View for our repairs. A Monday morning with an out of town customer turned out to be a GREAT experience. Joe Nichols was our service rep and we were further helped by Amy and John the mechanic did a super job. No problems getting back on the road to TX and then back home to Colorado. ALL the folks we encountered at this dealership were SUPER.!!I will likely contact this dealership when I am ready for a new Ford.

Happygirl1

Sep 21, 2015

They helped me to get everything I needed! Friendly people and great service! I will definitely be back for my next car! Highly recommend them!

Kman

Sep 20, 2015

I spoke with John on the phone and he was very professional. I drove from Nashville and it was worth the drive. Good experience and working with John was great. He made sure I got what I wanted.

Tntommy

Sep 20, 2015

Craig created a friendly environment to look at vehicles from SUV's to Trucks from both Ford and Lincoln. Knew the operation of both lines inside and out. Allowed us to test drive how long we wanted and where we wanted. No pressure at all.Presented the potential "deal" in a relaxed environment and explained everything. No pressure from the finance department either.Would recommend to a friend.

ALKAT33

Sep 17, 2015

our salesman did a fantastic job for us.He was very understanding of our needs and did a very professional job.Thank you Mountain view ford you have a very good employee and thats what makes a company successful.Thank you doug for the great job you did for us.

guitarplr

Sep 16, 2015

Really had an enjoyable experience buying my 2015 Ford Fiesta. I came in looking for a used car and left with a new car I didn't know I could even get. My salesman and finance team went to bat for me to get me financed. My salesman was very knowledgeable and showed me all the features on my new car. Will be back and refer family and friends to Men View Ford.

jbyrd

Sep 15, 2015

john goodwin answered all my questions and was super good to deal with. made making this major purchase smooth and easy. def my new home for buying vehicles

jayden22

Sep 14, 2015

Wes and his staff were very helpful. Traveled far to pick up truck. Everything was as pictured and above expectations. Thank you for smooth purchase.

King Ranch

Sep 11, 2015

Best car buying experience I have ever had! Kenny Epple was great as a salesman. He helped me find the truck I wanted and worked with me on the price I wanted. I was given a fair trade in on my truck & left in a new 2015 King Ranch! Great service and price. I know where I will go again for my next car!

mr.clean

Sep 8, 2015

Zach Carter was awesome ! He listened and took care of my concerns. Josh in finance was awesome also, prompt and efficient, explained all my option. They definitely surpassed my expectations. I will be a customer for life.

tfoster334

Sep 8, 2015

Delvin was awesome . we had left the dealership after we didnt get the car we came for. He tried another buy payment was too high. After we left we got a call to come back. He got the payment lowered and into a car. He also did follow up phone calls. Very good salesman

JazzMusicMan

Sep 5, 2015

Ron was great indeed. My family appreciates all that he did for us. He's an excellent salesman! I look forward to dealing with him in the future! I will certainly send my friends to him in particular.

DR

Sep 2, 2015

We hadn't really looked at the Ford Escape in the past. We have several family members that own the Escape and after we checked out this vehicle we loved it. Thanks for all the help.

Don't want to 16

Sep 1, 2015

I took my Sable in to be serviced and while waiting thought I'd look at the used cars because I needed a second car. A salesman came out, and we got to talking. He showed me a number of cars in my price range. I chose one and we went back in to do the paper work. He excused himself for a moment, and when he came back, he said he wanted to show me another car. I ended up with a better car than my first choice. I certainly can't complain about that.

torbett

Sep 1, 2015

I have bought many vehicles from other area Ford dealers, who for some reason or another were unwilling to help me with getting the best truck for my money. Shane Hiett at Mtn View Ford got me the truck I wanted at the price I wanted. Thanks for the wonderful experience!

Eugene

Aug 29, 2015

I'v been hunting for new RAM 1500 and visited 3 local Dodge dealers for that, but didn't find what I've been looking for. Once on a Sunday I was with my family past thru Mountain View Ford and explored their new 2015 F150 inventory. I was impressed how the new Ford pick-up performs and looks, although I've never been Ford fanatic. The next Friday, as well as Saturday, and with the salesperson's help, I found what I was looking for.The salesperson was very polite and patient, even after five or six test drives, which made this a wonderful experience.

susief56

Aug 24, 2015

I had 2 recalls on my vehicle. The dealership that I bought the car from could not accommadate in scheduling the services. I called Mtn View and they made an appointment with me for the service, provided a shutter to take me to work, and pick me up after the service was done. A day letter I received a call asking if I was satisfy with the service. I would recommend this service department to anywho needing services to their ford vehicle.

braz117

Aug 19, 2015

I worked with Logan Watson on the purchase of my new Ford F150. Logan was fun to deal with and made purchasing my truck fun. I would recommend him to everyone. He made sure I got what I wanted and made sure that I was going to be happy with the truck that I picked. After leaving the dealership with my new truck my 6 year old son looked at me and said dad I love this truck and I liked Logan too. I would buy from him again for sure.

IanOshea

Aug 17, 2015

I would totally recommend MVF's online experience buying a new truck. From First Impression with Dave Pickett to Morgan & Don's follow up, to driving away ( I had to go to the Dealership for that)... It was great! #luvmytruck

C. Denton

Aug 16, 2015

I had been SUV shopping for about a month. I found a Explorer on Mtn View's website on a Sunday. By 10:00 AM Monday morning I had already been contacted by salesman Josh Newman to let me know that this SUV had been sold but if I told him what exactly I was looking for he would be happy to try to find it for me. Two weeks later we went for a test drive and although they did not have what I wanted that day Josh was able to find a Explorer with the features that was most important me. Two days later I was driving my new 2015 Ford Explorer! Josh Newman is a great salesman. He does not pressure you into any decision. He lets you make the right choice for you! I would highly recommend Mtn. View and Josh Newman.C. Denton

Seeunoz

Aug 14, 2015

I struggled with the decision of trading in my dads truck who recently passed away. Craig helped me all day during my process of "letting go" and moving ahead.

Skeeter

Aug 14, 2015

I have been buying vehicles from Chattanooga Mtn View dealership since the 90's, Personal autos as well as for my business. My salesman Ken Cone has always treated me with respect. I have found him to be truthful and tries his best to give me the best deal he can. The service department is one of the best in the Chattanooga area. Chattanooga Mtn View dealership, an Ken Cone have made me a satisfied customer for years, Recently I shopped other dealerships in Rome, Atlanta, & Clearwater Florida, then called Ken Cone & bought my 2015 Navigator from Mtn View..AGAIN!

Jhodge17

Aug 11, 2015

Great experience with purchasing my 2015 F150. The salesman was great and helpful with the truck and the purchase. Just a great place to do business.

fordguy

Aug 10, 2015

This was by far the best buying experience I have had in the thirtyfive years I have been driving and buying trucks. No pressure from sales and they worked very hard to get me what I wanted for my trade.

ANNoblitt

Aug 7, 2015

My salesman Ron Elliot went above and beyond to get me in the car I wanted, and made sure to make my time at the dealership short since I work 60 hours a week.

SCrobbins

Aug 7, 2015

Our overall experience at Mtn. View Ford was excellent. John Goodwin worked with us to save us money on the purchase of our new Ford Edge. Great deal! Love the car.

FMVSCREWWED

Aug 6, 2015

I visited this dealership with my wife to purchase a new car. After speaking with the salesman Doug Rector, we look at several models and made a decision on a 2016 Ford Fusion.After doing the credit app the salesman asked if I could co sign the loan. I stated yes I could and he asked to pull my credit. Before giving my permission to do so, I asked him NOT to broadcast my credit application to multiple lenders for 2 reasons. 1) I only want to work with Ford Motor Credit and if they could not do the deal with FMC I would utilize a bank I had done business with before. 2) I am in the market for a new home and needed to keep my credit file as clean as possible."I understand" was Doug's reply to me. I let the pull my credit, BIGGEST MISTAKE EVER!After telling me they could not get it done with FMC I left the dealership.I was content that I was leaving with the understanding they only looked at FMC. WRONG!!!When I went to my secondary lender I found out that the Mountain View Ford staff COMPLETELY ignored my request and had sent my credit app to 6 different lenders to the tune of a 35 point deduction on my overall credit score.These people were asked to do a certain thing and work within the guidelines set by a customer, they did not!!!!It is obvious that the people at Mountain View Ford in Chattanooga TN are concerned only about a sale. I understand that, of course, that's why they are in business. However when the sale and collecting a commission is more important than treating the customer fairly, then there is something wrong with that business model.After bring the issue to the attention of the staff, I was passed from extension to extension to extension never really getting anyone on the phone. When I did get an answer it was from a less than intelligent individual and then all they had to offer was excuses.These people have NO scruples whatsoever, RUN FAR, RUN FAST. RUN FASTER, get away and stay away from this dealership, it is FILLED with un-friendlies!!!!

Elizabeth

Aug 5, 2015

Craig was very helpful in helping me obtain a new car! I had an issue with my credit report and he found a way to fix it! I originally wanted a silver used car but picked out a used black Ford focus! In the end I was approved thru Ford for a brand new silver Ford focus! Due to the credit issue it took longer and Craig stayed on top of every thing even the finance man Jason found a way to allow me to get my car that day with the limited amount of money I had to put down! Everyone was so nice thank you for helping me .

Happy Buyer in GA

Aug 5, 2015

Purchased a 2008 Ford Expedition from Mountain View. The dealership should be happy that Doug Rector is on staff. He went the extra mile to make sure my experience was nothing short of exceptional. Couldn't be happier with my purchase!

Jim Boone

Aug 5, 2015

Outstanding Experience!!!Kenny Cone was extremely friendly and knowledgeable on the Explorer we were interested in.I checked with another Ford dealer on pricing.I came back to Mt View Ford and Kenny Cone because I felt he was more concerned about my obtaining the car I wanted. Kenny represented the Mtn View staff in an outstanding matter.Jim Boone

Happy Ford Owner

Aug 4, 2015

We had visited several dealerships only to leave frustrated at the experience. When we got to Mtn. View Ford, I was weary of the battle. Buying a car shouldn't be a battle...Zach Carter listened to what we wanted and found us the perfect car. He was professional, personable, helpful, in all, the perfect sales person. We are so happy with our new Ford Fusion.

rockytopcowboy

Aug 3, 2015

We enjoyed our car buying experience at Mtn. View Ford. From my first contact with Missy Gentry to make an appointment, to the entire buying experience with Rodney Grimes, we could not be happier with our decision to buy from Mtn. View Ford. My wife and I were in and out in around 2 hours, including the test drive. We have been a loyal customer of a competitor for years. That has definitely changed! Thanks again,Jason and Sheila Clark

sandyrileydavis

Aug 3, 2015

Our experience was the best starting from our internet search to our salesman Craig calling me back and setting the fabulous deal before we even test drove the vehicle. We've been bragging to all of our friends.

SuperiorD

Aug 3, 2015

If you're in the market for a car, go see them. Not only did they have what I wanted, they worked with me to make it possible.

Anthony87

Jul 30, 2015

the entire staff was extremely helpful with our used car purchase. Contacting by email is easy and relaxing to do from the comfort of my recliner! I recommend this dealership to anyone looking for a good used car.

rj

Jul 30, 2015

We bought a Lincoln mkz 2015 we love it. Are salesperson was Rodney Grimes, excellent service. NOT PUSHY. He is the one to see when buying a car.

"Escape" to Tattooine

Jul 29, 2015

This is the third time I have come to Mountain View Ford. I was so happy with my 2006 Ford Escape, that I still loved driving it as much as I did the day I purchased it. Replacing it with a 2015 Ford Escape Titanium package was my only choice. Kenny Cone again took the time to answer all of my questions and explain various payment scenarios. When I signed the paperwork, the payment was exactly where I wanted it to be. 0% financing is incredible! I hope I keep this car as long as my last one. Based on my past experience, I am confident that service will be equally stress-free. Thank you, Kenny!!

sg

Jul 29, 2015

Josh Newman was my salesperson and was absolutely fantastic. Listened to what I was looking for and necked it down immediately. Great advise of several items. Not pushy. Very professional treatment all around. Would highly recommend Mountain View Ford as well as Josh.

Det783

Jul 28, 2015

We were in route home to Florida from Michigan when we broke a front axle and cut our transmission line. This occurred on a Friday. We arrived at the dealership at 5:15 pm and they close at 5:30. They stayed diagnosed the problem. We ended up buying a new Escape and were on our way home after a short time. The salesman Ken was very helpful and made it a good experience.

misty71

Jul 28, 2015

I had the best experience at Mountain view Ford, I had a great sales person (Wes) and my finance person (Jason) was just as great! They listened to what I had to say and were very willing to work with me. I would recommend Mountain View Ford to everyone!

phantom30707

Jul 28, 2015

I bought a $31,000 Mustang there and brought it back a couple of years later to have a small repair. The warranty was almost out because of mileage. All they had to do was look at it and order the parts but the lady at the desk said they couldn't even look at it until the next week and since the warranty was about out I would have to leave it with them. She said they couldn't even write it up and let me bring it in for an appointment. I took it to Brooker Ford in Dalton where they took it right in, looked at it, ordered the part under warranty, and sent me on my way in under an hour. I will never spend another dime at Mt. View.

raleifels

Jul 28, 2015

My wife has a very special birthday coming up soon (29 for the 21st time) she wanted a mustang so we went by and Zach Carter came out and met us. I told him what she wanted and that we where going to shop for the best deal. He showed us the cars he had and we told him we where going to compare prices to see if we where getting the best deal and that we would call him the next morning. The next morning we called to tell him that we where on our way back and when we got there he had already started the process which I really liked because I hate buying cars. he explained everything to my wife about the car and it was quick and painless. I will most definitely buy from him again. Thanks for all your help and for making it a special day for my wife even though shes getting on up there in years.

rrojas1979

Jul 28, 2015

We drove up to Mountain View Ford from Huntsville, AL after seeing a very good price on a used Mazda Speed3 on AutoTrader. They had, by far, the best price around on that type of vehicle. When I arrived there the staff was very friendly and accommodated all of my requests for information about the car. Rodney Grimes worked with me to get a price that fit my budget. I drove out of there very happy with the experience.I would recommend this dealership to others who are looking for a relaxed atmosphere.

marvywall

Jul 25, 2015

Loved my car buying experience at Mtn View. Best customer service I've had in Chattanooga. They are committed to selling you a car. I love my 2015 Ford Escape and am excited to purchase future vehicles.

fordfocus15

Jul 23, 2015

I had an awesome experience. Very nice sales person and other sales agents weren't hesitant to help either!! They had a great selection to choose from and many colors!

Ken

Jul 22, 2015

Found the truck with the right equipment on line Autotraader. I live about 150 miles from Mountain View Ford but everything was easy to work out by phone so that we got the right price for the right truck. The truck was cleaned up, gased up, and ready to go when I arrived at the dealership. Everyone that I worked with,particulary Josh Newman was super and professional. I will reccomend Mountain View to my freinds.

Trail-running

Jul 22, 2015

Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and they can't find it. Finally they find it and it is being serviced, so we can't look at it. Why did they not already have it serviced before they listed it for sale? We had to leave and come back later. So we go back and end up making a deal on the vehicle. We specifically told the salesman we wanted both our names on the title with an "or" and he was writing things down on paperwork that he passed on to the finance guy. The finance guy never asks us anything about how we want the title so we assume he has it right. We get the title and it only has one name on it, so we call the dealer and they say it is our fault for not telling the finance guy, even though we repeatedly told the salesman and he wrote it down, but I guess that means nothing at this dealer. They were not willing to try and fix this. While we were there we asked if they had a second set of keys to the vehicle, the salesman did look for a second set but could not find any. When we get home I find the previous owners name and phone number so we call him and ask if he turned in a second set of keys. He did turn in a second set of keys but the salesman he gave them to did not turn them into the dealership and he was away from work for several days. We asked the salesman to call us when they could locate the keys but they did not call. My wife had to keep calling back and finally her persistence paid off and they found the keys, but that meant another 30 minute drive back to the dealership for something they should of given us in the first place. Ok, now two weeks goes by and we are wondering where the new tag for our vehicle is? Then the salesman called us and says that they have not applied for the new tag because they did not run the vehicle through emission testing. It took them two weeks to realize that they had not run the vehicle through the required emission testing and they had not followed up and applied for the tag? They did not care about any of this, they said we needed to bring the vehicle back to them so they could run it through emissions but offered us nothing for our time and trouble. My wife told them she was not driving all the way back down there and having to wait around for them to run it through emissions, which they should of done before they sold the vehicle to us in the first place. She took it through emissions herself and they had the gall to say if she we come by the dealership they would give her the 10 dollar emission fee, what a joke. So finally we think we are done with them, but no, they say that they need a copy of the emission report and that my wife needs to drive down there and bring it to them. They offered to give her a couple of gallons of gas for her trouble, again what a joke. Why didn't they tell her they needed a copy of the report in the first place, which by the way, the title and tag office gets an electronic report so the copy the dealership wanted was probably just so they could say they did not sell a vehicle that had not passed emission testing. My wife ended up taking a picture of the report and texting it to the salesman, which shows they just wanted it for their records but were not willing to compensate us for our time and trouble to bring it to them. The last problem we had with them was that the temporary tag was about to expire and they had not even applied for our permanent tag, all because of mistakes they had made. Guess what they offered to do? If we would drive down there they would give us a couple of gallons of gas and a new temporary tag. We said don't bother, we will just not drive the vehicle until the new tag arrives. After all these problems we tried to contact the General Manager to see if he was willing to do anything to make this right. They would not let us talk to him and he did not return our call.

cherylf

Jul 20, 2015

We purchased a Ford Explorer. Logan Watson did a terrific job with helping find the perfect SUV that suited our wants & needs - even in red. The customer service was 5 star by far. It was a pleasure working with Mountain View Ford. I would recommend them to all of my friends & family.

JimmyJak

Jul 12, 2015

Looked at every dealership around and there are some very good ones available but chose Mt. View Ford because they were patient and made sure I chose the car that was right for me and was totally satisfied with my purchase. I didn't have to haggle on the price as the price was set competitive right from the start. The car was filled up with gas and ready to go. The finance department was easy to deal with and made sure everything was clear before signing. My salesman Mohammed was on the ball, patient and most importantly Honest with me. I will buy from them again and recommend them to my friends.

Drew S.

Jul 10, 2015

Don Irwin and the many salespeople at Mountain View Ford are first class, and a pleasure to deal with. I highly recommend them to anyone interested in buying a new or used vehicle.

JavidTaj

Jul 9, 2015

Great people to deal with! Made it quick and easy! Chris Yancey did an awesome job dealing me ! Love the new truck thanks guys will definitely use mtn view again!

Stephencam21

Jul 7, 2015

Needed a much bigger vehicle asap. Negative equity was hindering me from doing anything. Craig worked out a deal for me and helped tremendously. Thanks guys!

joycel

Jul 5, 2015

Recently purchased a 2016 Ford Fusion from Mtn. View Ford, Mr. Van Nice was the patient salesman who worked with me. He went to great lengths to help me get the car I wanted at the payment I could afford.

lLucky Larry

Jul 3, 2015

Couldn't have asked for an easier, truck purchasing experience. They had exactly what we were looking for!! Our salesman was a "no pressure" type which was EXACTLY who we wanted to deal with. We will highly recommend Dave Pickett and Mtn. View Ford.

joeyhh

Jul 1, 2015

I was considering trading in my 2014 Ram. i had gotten it appraised at several different dealerships and with KBB, so I know what it's worth. I made the MAJOR mistake of going to Mtn. View Ford today. I have purchased 2 different vehicles here in the 2000's, but had a terrible experience the last time I went here (2012) and basically wrote them off. I really just wanted to check F150 prices, but I let the salesman James assure me he could get me the deal I needed at the payment I needed, so I let them appraise my truck and tell me what they would sell me the F150 I was looking at for. Well, the "assured" deal disappeared pretty quickly. First, I was offered $1,500 - $2,000 less for my trade in than any other dealership I had visited, and the big "Ford discount" I was told about became a whole $4,000 off of a $44,000 truck. And yes, the other vehicles I looked at from other lots were comparably priced vehicles, most more expensive than this Ford. This experience definitely reminds me why I avoided Mtn. View like the plague. I only wish I could score them lower than 1 star on this review. Stay away from here folks, at all costs.

dmglvr

Jun 30, 2015

I found the car I wanted on the website and asked for a price and info online. I was contacted within an hour by Internet Specialist Bethany Carr. She was able to give me a price and answered my questions quickly. She told me the car I was interested in was still in transit from the factory and she kept me updated over the next few days about the cars arrival. She set an appointment that worked for my schedule with Sales Manager Doug Cawood. When I arrived at the dealership and met with Doug he introduced me to my Salesman Cory Stafford. Cory was pleasant to speak with and for a young man showed exceptional manners. He made sure all questions were answered and after taking a test drive we worked out a deal for the car and then I met with Finance Manager Chad Akins. Chad was friendly and seemed genuinely interested in making sure that all options for financing where explained clearly. I would definitely recommend Mtn. View Ford and the fine people working there for your next new car or truck.

FusionLover

Jun 27, 2015

If you know what you want, Rodney is the dealer you should see at Mountain View Ford Lincoln. He listened carefully to what I was looking for in a new car. He showed me the closest matches he had available. I never felt pressured to buy one that didn't match my exact description. He went online and found what I wanted. The next day, I got my desired vehicle at a price I was hoping for. I love it!

Clouds

Jun 26, 2015

Awesome place to get a vehicle. Have got 5 new ones from them and will buy from again I'm sure. It was a pleasure working with Josh. Thanks

Vicknay

Jun 22, 2015

From the time we entered Mtn View till we drove off in our new to us car the sales staff was working for us : ) We definitely recommend talking with them before going anywhere else. Great experience! Thx Ron for taking care of us.

Jhawks

Jun 18, 2015

This is the third vehicle we have purchased from Mountain View Ford, so far it has been an awesome experience! The sales staff was knowledgeable and the truck selection was great! We bought this vehicle for our business, and so far it has exceeded our expectations. Great Choice!

#1DAWGFAN

Jun 15, 2015

I've purchased 16 new vehicles over my life. Not only was this my first Ford it was also the easiest and least stressful of all. My total time at the dealer was around 1 1/2 hours tops. I walked in- got an awesome deal plus excellent trade in value and walked out i don't think it could of been any easier.. Robert Michalski is a cool dude who treats you right!!!! Definetly go see Robert at Mtn View Ford if you're looking for the best deal in town...

Raymond Cutcher

Jun 9, 2015

Salesman and staff were very knowledgable of product and eager too serve. They had a huge selection of products. Unfortunately, only two of what I was looking for but, there it was! Got it!

new truck owner

Jun 3, 2015

I have now purchased four vehicles from Mtn View Ford over the past several years. The reason that I continue to buy cars from them is simple. They treat me like part of their family. They seem to spend time listening to what I am looking for and thoroughly explain what they have to offer. They conduct thorough inspections of both new and used cars in order to offer a quality product. The prices that they offer have always been very competitive with other dealers and almost always beat other offers that I have found. I have also been pleased with the service provided after I made a purchase. I have been consistently impressed with all aspects of this dealership and find nothing but positive things to say about them. I especially want to thank Doug Cawood and Zach Carter for their assistance with our latest purchase. They were both top notch!

Larataylor

May 28, 2015

I would recommend anyone who would like to buy a car to come to this Ford dealership! My experience was awesome from the beginning to the end. Craig helped me find the exact car I was looking for and assisted in getting me the absolute best price and financing option available. I am 100% pleased with my 2013 Ford Focus! Thank you for everything!

robd007

May 28, 2015

Kenny Epple was referred to me buy a friend that bought a truck from MtnView and Kenny.There was no high pressure sales tactics no running in to talk to his boss gave me a price of the truck gave me a good offer for my trade so I thought it over that night went back in the next day and took delivery of my new 2015 F150 that I am very pleased with the total spent at the dealership was less than 2 hours I would highly recommend Kenny and MntView to everyone.

JM

May 27, 2015

From the time I stepped on the lot, until the time I drove off the lot...the whole experience was easy and stress free!!!! JM

tammyromines

May 27, 2015

My husband and I are totally satisfied with the service we received. Doug Rector went above and beyond to help us find what we were looking for. This is our second vehicle purchase within a year, and both of our vehicles are awesome. Everybody at the dealership is very nice.

datchley

May 26, 2015

I Would recommend Mtn. View Ford to anyone in the market for a new or pre-owned vehicle. The entire staff was extremely helpful and knowledgeable.

Thomas B

May 25, 2015

I felt completely satisfied with the purchase of my new Edge. Chris took good care of me whenever I had questions and he replies to Emails instantly. Ask for him.

Fat Cat

May 19, 2015

Returning after visiting a year ago because of the way Sean took care of us. Now the Sean moved up the ladder We met Kenny Epple easy going no visible pressure but knew what we wanted or needed. He also knew the product. another asset was he was a vet. Kenny and Sean put me in my new Ford truck. Now if they would help me pay for it I would be very grateful. Good job guys, ThanksRon Gatto

happybuyer

May 19, 2015

We were impressed with the absolute efficiency of Mt. View. They were completely "working for us" and we would return to this dealership again for our next car.

mstax

May 19, 2015

This is the first time I have felt comfortable about buying a car in 30 plus years. I have always felt I was trying to be intimidated by salesmen, finance managers and general managers in the past. But this time I felt totally comfortable about the purchase. Zachary Carter and Jason Rose made me feel very comfortable about my purchase. They did not try to sale me anything above and beyond what I was looking for. I came in with a budget and left within that budget. I purchased exactly what I wanted at the price I had in mind. The sale was extremely efficient and well done. I would certainly recommend Zach Carter as a sales rep to anyone. Thanks Zach, Jason and Mt. view Ford for making me feel comfortable about my purchase.

RalphHairsine

May 18, 2015

Mountain view was able to work with me to get the exact car I was looking for for under the price I wanted. Great people to work with. John my salesman even stayed after hours to so me features that the car had.

Christy W.- Dalton, GA

May 15, 2015

After looking for months for a midsize suv, I found one to my liking. It was exactly what I was looking for and I had wanted an Edge for a few years, but could not justify it. I called the internet sales line and spoke with Michelle and she turned me over to Zachary. He was more than helpful and open to my schedule for a test drive as well as the over all viewing of the vehicle. I made arrangements to go up on a Friday evening and made it 7 minutes before closing time. Even though it was a Friday evening at closing he stayed and assisted me in my wants, yes he asked me what I wanted. I was torn between new/used and a few other things as I was heart set on the Edge, I also wanted new with a warranty. He helped me with everything, very open, friendly and was honestly a great friend during the process. It was exactly how making a large purchase should be, I thank him for listening and understanding my needs and seeing the importance this purchase was to me. I'll definitely be back to see Zachary Carter and the Mtn. View Ford team.

flex

May 14, 2015

I am retiring at the end of the month and had been searching for a "gift" for myself. My wife found this truck in Tn. The local Ford dealer where I'm at would have nothing to do with us it seemed like. My wife told them we had money to spend and they were just not interested. We found this truck and within 4 days had worked a deal out , OVER THE PHONE, with Logan. The buying experience was unbelievable. The 4 hour drive was more then worth it. When the wife gets her new vehicle, WE WILL travel back to this dealership. Excellent Service and employee's.

Retired LEO

May 14, 2015

Although I initially had an issue after purchasing my vehicle this dealership came thru and kept all the commitments made by the salesman. I especially want to acknowledge General Manager Mike Thornton for his aggressive assistance in resolving my issue. Salesman Dave Pickett was very nice in handling the sale of the vehicle, even going so far as to locate a truck he felt was what I was looking for when I didn't find anything on my initial visit. I am very happy with my purchase.

Don The Valve Man

May 11, 2015

We selected a new 2015 F250 Diesel, Made a reasonable offer and took delivery. It was just that simple.This is how auto buying should be!

joshray16

May 11, 2015

We came into the dealership not knowing if we could even get a car within our budget, but our wonderful salesperson Corey Stafford did everything he could to ensure we not only got a new car but found a car we truly love that was well within our price range.

Billy Lee

May 10, 2015

I have bought a new truck from Mtn View Ford in the past. Now my son needed a used vehicle and we returned to Mtn View Ford. Our Salesman Ron Elliott has always helped us with our vehicle purchases. He has stepped up again and helped us with my son's used vehicle purchase. I would highly recommend Mtn View Ford to anyone who is looking for a vehicle. Thanks again to Ron Elliott for an outstanding job helping us with the purchase of the used vehicle.

Tom Patterson

May 7, 2015

This is my third purchase from Mtn. View Ford and my second with James Stalling. And Im very certain if I live long enough, I will be experiencing their services again. I appreciate the opportunity to be able to work with someone like James because he is so very knowledge and competent when explaining the Ford product. He is also one of the most patient people that Ive ever met. Along with James I want to express my thanks to Jamie Parks and Chad Akins with their help toward making this purchase both pleasant and satisfying. One important thing I want to express about Mtn. View Ford and that is the very strong trust factor that I have developed with all their personnel that I have met. I would never be hesitant or reluctant in recommending Mtn. View Ford to any of my friends.Tom PattersonRocky Face, GA

Cjsmith

May 5, 2015

Rodney Grimes, our Sales Representative was the best! This actually was our 4th experience with Mountain View and have always been treated like ole friends! Everyone is there to help and answer any questions you may have! Would never trade anywhere else and diffidently want Rodney to help us

the saints

May 5, 2015

We weren't looking to buy a new car. I loved my 2013 edge, but after an unfortunate accident,we were looking..I called Dave and he was able to tell me exactly what was on the lot. We went in that day and within an hour left in a new edge... I couldn't be any happier with the service we recieved... thanks Dave.....

barrettkibble

May 2, 2015

I bought my first brand new car which was a 2015 Ford Escape. I was deciding on that or the Explorer but Logan helped me make my decision with no pressure added. I explained to him what I was looking for and he directed me to perfect vehicle. I got the best trade in I could get for my truck which help tremendously with the overall price. Chad was a great in the business office helping me with all the add ons for the financing side. He explained everything very well and informed me on what I really needed and didn't need which I really appreciated. I highly recommend you see these two for your next vehicle purchase and hope you will be just as satisfied as I am.

Kaita

May 2, 2015

Everyone at Mtn View Ford was incredibly nice and very helpful. Rodney made purchasing my first vehicle a great experience. I never felt pressured and it was actually relaxing at the dealership.

Proud Parents

Apr 30, 2015

Our daughter was looking to make her first car purchase. This was her first experience into the scary world of adulthood! Ron Elliott walked her through the whole process, answering all questions thoroughly. He was very patient and polite, even when we decided to look elsewhere for other deals. After many, many comparisons at other dealerships, we returned to Mtn. View Ford and chose to buy a car through them. Ron Elliot was the reason we did so. He was genuinely pleased and excited for our daughter. We WILL be dealing with him again! Thanks, Ron!!

lisa1matt2

Apr 29, 2015

Used truck mgr Shawn is untruthful at best and beyond rude. Dealer gen mgr Mike Thornton resolved all issues to my satisfaction, he is a good honest man.

Sonya

Apr 28, 2015

I would like to thank James Stalling for doing an outstanding job in helping us find the right car for my daughter. He went beyond my expectations!

SunnyK

Apr 28, 2015

I have been looking online for a new Ford edge, I found the one in the color that we liked at Mountain View Ford. As it turned out however it was not a good fit for me. John Goodwin who became our salesperson showed us a used Lincoln MKC. My wife and I both were thoroughly impressed with this vehicle however it was black and we were looking for a white or lighter color. We found the car that we were looking for and the color and we were very surprised at the comfort in such a small vehicle compared to the Edge. My wife had an appointment to keep and we were not able to completely go through the full steps that normally come with a Lincoln delivery but John assured me that come Monday he would walk me through all things and show me all the things that I needed to know, which he did. The friendliness of all the people at Mountain View Ford is a most reassuring thing, they don't seem phony or put on when they deal with you. I look forward to a great relationship with the people at Mountain View Ford Lincoln and especially John Goodwin.

bugman 321

Apr 27, 2015

This is the 3rd. Truck that I have bought from Mtn.View Ford and I have dealt with Kenny Cone all three times he is the best saleperson he will get you the best deal for your money.Roy Hitchcock

Mrs . Stone

Apr 25, 2015

Cory Stafford did such an amazing job making my husband and I feel welcome and respected. He made the haggling process fun, not stressful. I will definitely recommend Mountain View to all my friends. This is my second purchase from this dealer and I will happily see them again.

martha8

Apr 22, 2015

I did most of our dealing on the phone , when my husband and I arrived at mountain view ford we so happy that everything went as planned Rodney Grimes was easy to work with and had everything in order ,we signed papers and were back on the road within an hour , we drove 3 1/2 each way and it was worth it . thank you Rodney the McDermott's

reo63

Apr 20, 2015

My sales representative was Josh Newman.Josh was very knowledgeable about the producthe was selling.Josh was a perfect gentleman in my dealings with him and he made me feel very comfortable in seekingfuture services/help from him.I would strongly recommend him to my friends who areinterested in owning a Lincoln.Bob Oldham

BamaBob

Apr 15, 2015

Kenny Cone was very helpful, and showed me all of my options with no pressure. I would recommend Kenny to anyone. And Chad was also helpful in financing and took his time showing all my options. These guys made it easy to buy a truck.

lewistruth

Apr 14, 2015

Dave Pickett's professional, insightful, and helpful demeanor I found to be unparallelled in my truck shopping experience. Mt. View was the 3rd dealership we visited. In the future it will be our FIRST stop! I bought the nicest F-150 a truck lover would want! Thanks Dave!

ric1958

Apr 1, 2015

Josh Newman is a very knowledgeable sales person. He was friendly and was not pushy. I recommend Josh and Mt. View Ford. Love my new F150!

Qkart

Mar 31, 2015

Buying a car is not the most fun thing to do, however my experience with Craig was a good one. I had a set number I couldn't go over, trade in a little upside down and I knew it, but I had a fair deal in mind for both sides in my eyes, they went after anything they could find to help drop the price within my range, even programs I was unaware of to get where I had to be... Got my "mid life crisis" Mustang now, thanks Craig!Quincy

Thomas

Mar 28, 2015

As most people are, my wife and I were hesitant in stopping in to get a new vehicle at any dealership. We had first looked for a vehicle at other dealerships and the salesmen were pushy, and it felt as if they were there to just sell a vehicle. At Mt. View we were not treated like a number, Ron made us feel comfortable. When we bought our first vehicle (this makes our fourth) from Mt. View we had a wonderful and delightful salesman greet us. Ron Elliott made us feel like we had the run of the lot and actually let us look for what we wanted. Ron did not hover over us. When we found the vehicle that fit our needs he was polite and informed us of the vehicle. Ron did not try and sell us anything we did not want, or try to sell us a vehicle out of our price range. When it came time for the actual paperwork, we dealt with Chad Adkins. Mr. Adkins is highly knowledgeable and can work magic. We will never use another dealership when we look for another vehicle.

Andrew

Mar 25, 2015

I HAVE BEEN SEARCHING FOR A CAR ON AUTO TRADER AND I DECIDED TO EMAIL MOUNTAIN VIEW FORD LINCOLN ON 3/24/15 ABOUT A 2014 MERCEDES BENZ ML 350 THAT I HAVE BEEN WATCHING FOR AWHILE. THEY PRICED IT AT $43,600 AND I OFFERED $42,000. IMMEDIATELY! I GOT A RESPONSE FROM JIM GRAVES, ASKING ME IF MY OFFER EXCLUDES TAX, TAG AND TITLE. WITHIN MINUTES OF ME SEEING HIS RESPONSE, IN COMES ANOTHER EMAIL FROM JIM. HIS SECOND EMAIL STATES; "I have now been offered $42;500.oo have a few more inquiries. If you have interest do not hesitate. It is going to sell." YEAH, SURE! I HESITATED AT FIRST BECAUSE I FIGURED THIS WAS AN OBVIOUS CON TO GET MORE MONEY FOR THE VEHICLE, BUT, I DECIDED TO OFFER $42,600 AND SEE WHERE THIS GOES. JIM NEVER EMAILED ME BACK. I WAITED 24 HOURS AND EMAILED MOUNTAIN VIEW FORD LINCOLN AGAIN AND ASKED IF THE VEHICLE WAS STILL AVAILABLE. THIS TIME KENNY EPPLE RESPONDED ALMOST INSTANTLY, STATING THE VEHICLE IS STILL AVAILABLE. GIVEN ALL THE INQUIRIES AND OFFERS JIM GOT THE DAY BEFORE I WAS SHOCKED (NOT). ANYWAY, KENNY PICKED UP WHERE JIM LEFT OFF BY TELL ME, "we have $42,500.00 covered by the Mercedes wholesaler. It will be sold to them at the end of the week if we don't sell it by then. The least that we can take for it is $42,600.00+++. Let me know what you would like to do." I TOLD KENNY I AGREE TO PAY THE $42,600 AND I CAN MAKE A DOWN PAYMENT TO SECURE THE VEHICLE, THEN ASKED HIM TO SEND ME A PURCHASING AGREEMENT. HE SAID, "I will need to know how you want to title the vehicle and an address as well. Also, do you plan on paying cash? And how do you want to handle the downpayment. I also need a fax number to send you the purchase agreement. I WONDERED WHY HE COULDN'T JUST EMAIL ME THE PURCHASING AGREEMENT, HOWEVER, I SENT HIM ALL MY INFO INCLUDING FAX NUMBER AND TOLD HIM I WOULD BE FINANCING THROUGH MY CREDIT UNION. KENNY EMAILED ME BACK INSTANTLY, "I was mad a mistake when I priced this vehicle to you. We have to sell it for $43,600.00+++, not the $42,600.00 I gave you. Sorry." OF-COURSE I DECLINED THE TEMPTING OFFER! WANT ALL, LOSE ALL! TYPICAL GREEDY CON ARTISTS!!!FURTHERMORE, I WOULD NEVER PAY CASH FOR A USED CAR AND ESPECIALLY READING SOME OF THE REVIEWS ABOUT MOUNTAIN VIEW FORD LINCOLN SELLING CARS WITH BAD ENGINES, BAD PROMISES ETC. I WOULD BE VERY VERY VERY CAUTIOUS AND SUGGEST YOU THINK LONG AND HARD IF YOU'RE BRAVE ENOUGH TO DO BUSINESS WITH THEM!!

Philip

Mar 24, 2015

Craig and Shaun were great to work with. No games, no gimmicks. They told me what they could sell cars for and I told them what I could pay and we went through several and found the Ford Edge was one that would work for both of us. Even though I changed my mind several times on vehicle makes, these guys hung in there with me and helped me make it work. No pressure. Once we decided on the vehicle that was right for me based on my wants, needs and affordability, it was completed very quickly. No long drawn out haggling back and forth, hanging out at the dealership for hours and then mounds of paperwork in the finance office. It was literally the easiest new car purchase I have ever done. I definitely recommend these guys and Mtn View Ford.

Jim

Mar 22, 2015

We made the 100 mile drive to purchase our last two automobiles because we got the best deal and the salesman was terrific. We were in and out in no time with our new automobiles. Thanks, jim

Uberstephens

Mar 22, 2015

This is a great place to buy a vehicle! I have referred a bunch of people I know here because the customer service is outstanding. The whole experience was smooth and very quick. Jeremy was great! Not pushy and worked with me on everything I asked for and needed. Made me feel like a friend. I can definitely say that I will not buy a car or truck anywhere else :)

gordita1972

Mar 21, 2015

Thank you Kenny Epple for making getting a car very easy. You worked wonders with my situation and I am very glad that I decided to talk to you . I will make sure to tell all my friends that are looking for a vehicle to visit you at Mt. View Ford .

noogageek

Mar 21, 2015

Working with Zach Carter at Mountain View was a pleasure. As a first time buyer, I had a lot of questions and he delivered. With that, I could have easily been 'sold to' but Zach made sure not to overwhelm. I'd highly recommend Zach and Mountain View to anyone looking for a car.

cmbirge

Mar 20, 2015

Jeremy did an excellent job in helping us find the right car for all our needs, and put up with a picky client. Mountain view ford made everything easy.

ekamber

Mar 16, 2015

Deal with Missy Gentry and Rodney Grimes, they are GREAT! Easy pleasant car buying experience.Got the vehicle I wanted at the price I wanted. Definitely recommend Mtn. View Ford!

nimrod706

Mar 15, 2015

Craig Beckler taught me to drive 5speed before we even left the lot. We them went to the bank, to get necessary info. The bank was so crowded it took close to an hour to get what we needed. Not even once did Mr. Becker seem rude or irritated by how long it was taking to get me in a car. I'm very appreciative of the patience he had that day.

lisa ridley

Mar 6, 2015

Delvin was great. He was never pushy, he made us feel comfortable. We were thinking of buying a Fiesta because they were so cute and cheaper, Delvin understood we needed a bigger family car. We knew he was right and took his experienced advice. We love our Focus.

Matt1

Mar 6, 2015

I was somewhat hesitant to stop in at Mtn. View when looking for a new truck. I have encountered extremely rude and obnoxious salesman here in the past. Also as a Georgia resident , I have had terrible experiences with out of state dealers messing up the paper work and overcharging for taxes. I typically shop for vehicles in Atlanta. But i stopped by the lot on a Sunday to look around and found just what i wanted in the exact color and trim I wanted. So i decided to try Mtn. View Ford again to see if the atmosphere had changed at all.I was so pleased with my salesman, E.J. Bailey. He was upfront and honest about all the rebates and discounts as well as dealer fees. I was never pressured or intimidated at all. I was amazed at the awesome deal I received on my new truck as well as the better than expected trade in on my old truck. I went on a weekday, so it wasn't crowded and i was in and out in record time. After leaving I have 0 regrets. I trade frequently and many times I have gotten caught up in wanting a car only to regret some of the terms later. But this time everything was smooth and upfront. I highly recommend Mtn. View Ford Lincoln for your next new or used car purchase. Be sure to ask for E.J. Bailey or email him from the staff link on their website. I cant speak for all salespeople there , but I know you will be happy with his laid back style and honesty. I will recommend all my friends and family to see him when in the market for a new vehicle.

TimDealDeal

Feb 21, 2015

I stopped in looking for a used truck and found that 2014 models were priced almost the same as a used one. Dave was more than helpful and really made me feel at home.

j

Feb 11, 2015

Was heading to Atlanta to buy a truck because generally the prices are better there. I decided to stop by the dealership just to see what they had. I was surprised that the prices were closely matched to Atlanta but what sold me was the professionalism of the sales guy (John Goodwin). He made the process easy. I will buy from him again and I encourage people to seek him out when they go there.

jennifer galvez

Feb 10, 2015

I put in a online application and was contacted the next day went down looked at car and the next day made my mind up they had all my paper work ready and I was in and out. Great place to buy Rodney you are great

HappyHusband

Feb 8, 2015

My wife had been searching for a Ford focus hatchback for a little over a year, we had went other places but with our schedule we always seemed to show up and the car was gone.. Even when they knew we were coming. My wife found the car on there site and sent an email and Chris called us back right away he waited till 7 pm for us also, had the car ready! Gave us his full attention even though they closed at 7.. Had the car ready to go, no hassle, and excellent customer satisfaction,. Highly recommended and She loves her car! Thank you again for your help

mssladyinblue

Feb 2, 2015

Thanks to John Goodwin I've had a dealer experience I can brag about. We were NOT kept waiting in the showroom for hours. Our new Fiesta was ready to go quickly, thanks to the finance and service departments. And, best of all John made a special effort to help me, the electronically challenged, to get all the setting right, and "find" all the important buttons....lol. Thanks John!

mtcagle

Jan 26, 2015

Buying my new F150 from Mountain View Ford was the easiest and most hastle free auto purchase I have ever made. I showed up at one o'clock and was driving my new truck home by four o'clock. Our salesman Kenny was straight to the point and honest. There were no sales pitches, I told him what I wanted and he presented me with options that fit my criteria.The finance person was the same way. We will definitely be customers at Mountain View for the forsee able future.

Ronnie

Jan 22, 2015

The dealer met me at the Chattanooga airport with a vehicle as we agreed on a Sunday Morning. The vehicle had a broken windshield and an engine barely running. I had a one way flight, had to be back in Florida that night, and had no choice but to buy the truck. The salesman gave me a WE OWE from the dealership agreeing to pay for the services. I have yet to receive the "check in the Mail", yet I have been told this for a week and half. When I received the title and BOS in the mail, it was made to me personally rather than my company. Florida says this can be easily handled by a corrected BOS and an affidavit stating the title was in error. Simple, right? They refused to take the time to do so even though I told them I would pay for the postage, etc. They just flat refused to work with me and now I am going to have to pay sales tax twice to correct the situation. I would not recommend this dealership to anyone.

Bighorn

Jan 20, 2015

I would just like to say thanks to Mountain View Ford and Dave Pickett for a great car buying experience . I got a great buy on a 2014 F-150 and Mr Pickett made it easy. Any one looking to buy car this is a excellent place to make that happen. Just ask for Dave Pickett and know he will take care of you just as he did for me. Thanks again!

egoodwin

Jan 19, 2015

Everyone at Mtn View was very friendly and helpful. We had not bought a new vehicle in many years but knew we wanted a Ford. The Flex is great to drive, very comfortable and remarkably quiet.

Volunteer

Jan 12, 2015

I was pleased with the outcome of purchasing my Brand New 2014 Ford F-150 FX4. Kenny Epple was a great part of this process, very helpful and friendly. I would recommend him and Mt. View Ford to all friends and family when they are out looking for a new ride. Thank You!

Sabah

Jan 11, 2015

It was good experience to buy my 2015 Mustang. The sale person was very helpful and good sale man and I will recommend friend if they like to buy new car i will send them to this dealer ship.

Guinn

Jan 10, 2015

The selection of vehicles to choose from is outstanding, and the staff is as friendly as any you could ask for. There was no high pressure from the staff which is an extra that is hard to find this day and time. Would recommend this dealership to anyone who is looking for a new vehicle .

Robbyne71

Jan 9, 2015

I was so pleased with the outstanding service that Chris Yancey and the Mtn View Ford staff showed me in helping me get my new Ford Fushion. I would definitely recommend them to my friends and family.

dustinpowell

Jan 3, 2015

I ordered a 2015 Mustang through Chris Yancy and couldn't be happier. He kept me updated throughout the whole process. He made my first car buying experience very smooth. I met with him and Shaun for about an hour debating whether to go new or used early on (with Shaun even finding the perfect used model). It was rainy/muddy when I picked up the car and Chris said he wanted me to get the full new car experience of driving it all shiny off the lot, so he told me to bring it back when it was better weather and he'd clean it up for me. Overall great bunch of guys.

Brad

Dec 30, 2014

Christopher Yancey is an awesome man. He has helped me in more ways than just selling me a car. God bless him for the work he puts in there.

Robert Hardin

Dec 30, 2014

Yet again Chris Yancey out did himself. This is the second new vehicle we have bought this year and Chris has got us what we wanted both times. If you need a new or used vehicle from mountain view ford go talk to Chris.

Jenny Mondragon Brown

Dec 25, 2014

I received great customer service from Zach Carter. I purchased a used car in great condition (looks brand new). Zach did an excellent job getting me into my new car and out the door! I highly recommend this place!

r.har

Dec 20, 2014

I had excellent customer service while looking for a F-150 from Chris Yancey. Chris shoot straight with me and worked hard to get my business. He was very helpful with all of my questions and I fill went the extra mile. I enjoyed dealing with Chris and will definitely consider him when future needs arise.

grocg

Dec 18, 2014

I purchased a 2014 Ford F-150 from this dealership. Right out of the gate my salesman Delvin Van Nice provided excellent customer service. Delvin listened to my needs and made the entire purchase experience positive. I would definitely recommend both the dealership and Delvin Van Nice to anyone and everyone.

J Raschke

Dec 17, 2014

Went to buy my wife a new Lincoln Navigator and the ones on the lot were not exactly what we were looking for. Kenny Cone went above and beyond making sire that we had the perfect vehicle for the right price. Please go and see these guys if you want a easy and enjoyable buying experiance. Kenny Cone, Jason Rose are a great team I highly recommend them.

seepaigerun

Dec 15, 2014

I recently purchased a 2015 Ford Mustang from this dealership. My experience was exceptional from start to finish! I cannot say enough about the quality of service and ease of trading/buying!

Walter Dozier

Dec 13, 2014

I felt comfortable as soon as I walked through the door. The service was great and the salesman was amazing. Thank you'll and I'm a be sure to recommend you'll.

Eric mabry

Dec 12, 2014

Great experience buying a 2014 mustang for my son from Dylvin Nice. Passed a lot of dealers to get to the right one. Thanks for a great experience.

Dreamerlou

Dec 9, 2014

Worked with Dave Pickett on selecting the perfect car for me. He had top notch knowledge of the cars I was interested in testing. No pressure at all. Answered emails and phone calls promptly.Process of completing the financial end took about an hour.. no long waits! Thanks to all who assisted in the process.

cmj7313

Dec 5, 2014

I was having some car trouble and wasn't really looking to trade in and get a new payment. The team here, Bob Rector mainly, worked with me, to find the car I wanted, not the car they wanted me to have. Gave me a fair price for my trade in, that was not running so well, and after in was all said and done I walked away a satisfied owner of a new car and the best car buying experience I have ever had. I hate to buy a car or even walk on a dealerships lot, but I was never pressured into buying anything and they worked with until I was happy and where I wanted to be on my payments and trade in.Once again great place to buy a car.

brandon.n.chandler

Dec 1, 2014

I walked in knowing what I wanted and they where great... there was no pressure to buy and they worked hard to make things work in the best way for me. .. I will buy from here again

drbhf

Dec 1, 2014

I, Dr. Bob Frey, Ph.D., must say, I thoroughly enjoyed every aspect of my on-line shopping experience recently with Mountain View FORD, e.g., from the most knowledgeable Mr. RodneyGrimes, Salesman. with right vehicle at the right price, even the right color.. When I noticed the 06 Lincoln Navigator was shaking while idling, my customer representative-Rodney, took the SUV to their repair shop and fixed the problem immediately and did not cost me extra. HA! HA!Because, I shopped on-line, filled out an on-line application for financing, the entire process when smoothly and my actual time at the dealership was shortened. Never, shopped on-line before. It was the right modality for me.I have no problem whatsoever in highly recommending customers , who become friends and family to the Mountain View FORD Dealership. Some of the nicest people, I've meet. in my 40 years, shopping for vehicles.Pastor Bob Frey, Ph.D.

george.parmelee

Dec 1, 2014

Having purchased my previous car in Texas and being felt like I was pressured into buying and was expecting the same here in Tennessee. Boy was I wrong! Dave Pickett made us very comfortable and took all the worry away. We actually walked away the first day in the dealership because we wanted to have the night to think about spending the money but were so impressed that the next morning called to tell Dave to get the car ready and we would be down to sign the papers. Great car and Mountain View Ford is lucky to have such a great salesman.

grduggan

Nov 30, 2014

I found my 2013 Ford Supercrew on Autotrader and called Mtn View Ford to ask a few questions.The receptionist conected me with EJ Bailey who took my questions and promptly called me back. with answers, I told him I would drive from Cleveland to look at it when I arrived he had it out front waiting. After agreeing on a fair price he had the deal done in about 10 minutes.Even filled it up with gas !Easy fast transaction VERY SATISFIED

deebaird

Nov 24, 2014

Excellent people to work with. Craig and David went above and beyond to help me get into my new Ford Escape. Would not go anywhere else..

debbie.crawfordgriffith

Nov 20, 2014

we were very please with our visit to Mt View Ford. we really like working with Kenny Epple he is the best. very good deal

tjstrike

Nov 12, 2014

Mt. View and the staff did a great job at selling me my new Ford Taurus, they were all very friendly and helped me in every way possible. Kenny Epple bent over backwards to get me in my new car and made sure I was completely satisfied with my purchase. Thanks to everyone that assisted in this process.

bparadis88

Nov 11, 2014

October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best option was to get it towed to the nearest repair shop, to avoid a $700+ towing fee. When it was dropped off, I informed Mountain View Ford that I thought it was a transmission issue. The people at Mt. View Ford then come back with a diagnosis. They say that the main wiring harness is pinched between the firewall and the IMRC, causing the engine to miss on several cylinders, and needs to be repaired and rerouted. They also added that my catalytic converters needed to be replaced. What that has to do with the transmission.. I dont know. A week later, after giving Mt View Ford the benefit of the doubt, we are told the truck is ready and to come pick it up tomorrow (10/31/14). So we arrive after our 200+ mile drive, only to be notified that it was not ready, and that it was in fact, the transmission. So now that Ive already dropped close to $2,200+ on other issues they thought needed repair, I now have another $2300+ to add to that for a replaced transmission. We were told it would be done Tuesday, November 4th, 2014, WORST CASE. I wait till Thursday(11/6/14) to call, and it is still not finished. I get a call that Friday, notifying me it is finally done. I told them that I had an interview, and would have to pick it up Saturday morning. I asked about service financing, and they offered me a 12 month, no interest plan. We show up to pick up the truck, prepared to apply for a 12 month financing plan, and low and behold, they cant do that on a Saturday. At this point, it was not a surprise to me that picking up my truck would not go smoothly. An hour later, they figure out that they can, in fact do it on a Saturday. So $4800+ later, we are out the door. But wait. Theres more. I drive 200 miles home. Everything seems to be running fine, when I pull off the interstate only to hear loud ticking and knocking sounds that were not there before the repair. I also noticed that when I put it in reverse, all audio cuts out. The last thing Im doing is taking it back to Mountain View Ford, so I take it to the local Ford Dealer (Jeff Smith Ford) for a diagnosis. The same day, they come back with an answer: a piece of the transmission is chipped, which is causing the audio to go out, and it is not covered under any kind of Ford warranty. So Mountain View Ford put a broken transmission in my truck, and I have to pay for it? In conclusion, after two weeks without my truck, three 200 mile trips to Chattanooga, a rental car fee, and $4800+, my truck is still not fixed, and back in the shop. Its hard to believe that out of all the places to take your vehicle to be repaired, the Ford Dealership itself, would be the worst.

Volcruiser

Nov 11, 2014

I recently purchase a jeep from Internet salesman Rodney Grimes with Mtn View Ford &Lincoln in Chattanooga. I have purchased quite a few vehicles over the years and this Purchase with Randy was the easiest and most enjoyable buying experience I have experienced. Rodney Grimes was professional, friendly and worked extremely hard to make me a satisfied customer. Spoke with Rodney on phone and then corresponded by email a couple of times to answer any questions I had. I also spoke with Shaun the Sales Manager who completed the paper work for Rodney who had to go out of town on business. I felt like I was appreciated as a customer and they truly wanted me to be happy. The paperwork process was very short and then on to Chad he is the Finance Manager. I was never felt pressure at any step of the buying process. From the time I agreed to purchase to getting the keys was less than less the 30 mins. Rodney, Chad and Shaun are Top Notch employees of Mtn View Ford and I have already told friends and family if they are interested in purchasing a vehicle to see Rodney.

DERFBOT

Nov 9, 2014

I had been looking for a used truck for 4 months or more. Found that Mtn. View had just what I wanted at the price. I even had driven to Dalton Ga. to look at a used Ford F150 truck. After long online looking at other dealer vehicles , Mtn. View had just the right vehicle at the best price for ME. Great help from Chris on the deal. I felt that Chris had my and the dealer best interest' in mind and he helped me with this truck purchase. Have bought many vehicles from this dealer. Mtn. View always gives the customer first attitude.

ray.losey.7

Nov 7, 2014

I recently purchased a truck from Mtn. View Ford & Lincoln. Mr. Dave Pickett was the salesman who handled my purchase. This was the second vehicle I purchased from Mtn. View in the last few years and Mr. Pickett has handled both of my transactions. I appreciate Daves professionalism and his knowledge of the vehicles I was interested in. His willingness to provide me with all the information I asked for made buying a vehicle from Mtn. View an enjoyable experience. I would highly recommend Dave and any future purchases he will be the first one I contact.Ray LoseyChattanooga, TN

Brett Cripps

Nov 2, 2014

I went to look at a truck. It was advertised as a 2006 Dodge Ram Power Wagon on the internet for $15000. I was up front with the salesman (Doug Rector) that If I was to buy the truck it would be from Mtn View dodge. I was told it was a normal practice. I was told that it went to Ringgold by Mtn View Ford for a detail, wrong, it went there for engine work. I went to Ringgold to check it out to make sure it was actually a Power wagon. It was not a power wagon. The next day I get a voice mail from Doug telling me about this "2006 F250 dodge power wagon they have for sale and if I am still interested". Dodge does not make a F250 its a RAM 2500. After that and speaking with the salesman at Ringgold I went to test drive it anyways, so if I liked it I could tell my salesman from Ringgold that I wanted it. I am from Ringgold. Well after I drove it, I told Doug Rector that I did like it and I was going to let my salesman know in Ringgold. He got upset with me and said he would not do that and told me to wait one minute. Doug came back with his used car manager (Shaun Kesler), This guy was rude and ill manner. He told me that If I wanted to buy this truck I would have to buy it from him. He told that he would not sale it to Mtn view Dodge to sale to me. I expected a little better working environment since they were both owned by the same people. I did not say anything else to keep from making a scene in front of my daughter. I left and I called my salesman in Ringgold and told him about the incident, he was shocked to hear what I had to tell him. I told my Ringgold salesman that i was loyal to him and would not be buying from the ford dealer. The next day I got got a text msg from Ringgold saying that I was going to buying from Doug. I told him that i was not doing such and that I do not like someone ruining my name. I also told him that I would never buy from Mtn for again. I had bought a new F-150 w/5.4 in 2008 and after 2 years of owning it I started to have trouble out of the engine. I told Mtn ford about it and they said sorry your out of warranty. There were many fords with this engine problem and Ford was not doing anything about it. So still I am searching for a truck but I will never buy from Mtn View Ford and I am telling everyone that I know about my dealings with them.

tsscott

Oct 29, 2014

We have purchased two new cars from Mt. View Ford and have been satisfied both times. Our sales rep. Dave Pickett was very helpful in making sure we were happy with our purchase. He went out of his way to help us. Chad Aikins in fiance department made sure we got the financing that we were comfortable with i would definitely recommend them to our family and friends.

ClaireK44

Oct 27, 2014

I would highly recommend Mountain View Ford if you are in the market for a new or used car. Our sales rep took the time to get to know us and to really find out what we needed and wanted - and then he was able to find just the right car to fit our family and our budget. Price negotiation and financing arrangements were explained clearly to us and I am convinced that we got an excellent deal. The sales rep and the finance department were courteous, professional, and knowledgeable. They treated us with respect and took the time to answer all of our questions.

LQS121

Oct 27, 2014

I highly recommend Mt View Ford. My sale rep Harold took his time and was very patient with me. He help me find just the right car to fit my family need and my budget. Thanks!

bluestonemonty

Oct 26, 2014

Had been to a competitor and was not a good experience, but at Mt. View things were a lot smoother when we asked questions They were answered with a degree of trust. Good Deal!

co5061

Oct 23, 2014

I would recommend Mountain View Ford Lincoln, as my experience with them was pleasant, The Sales person, James Stalling, helped me with every detail, newcar.

beverly.eastburn

Oct 21, 2014

Wonderful sales person and a great dealership drove from Dalton Ga. and well worth the 30minute drive...would do it again and recommend to all friends

DakotaM

Oct 20, 2014

Zach Carter is the man when it comes to great customer service in buying a new car. He was friendly and knowledgeable about all the features in the car I purchased. I will definitely be recommending him to anyone I know looking for a car. Jason Rose was also a great in helping me finance my car and get me the greatest deal I could get. These guys are top notch.

shoopputti

Oct 19, 2014

Chris Yancey was very helpful. I knew the car I wanted because I had found it on their website. Chris worked with me until I was driving away in the car I wanted. Much better experience than the one I had two years ago at Marshall Mize.

ccartt

Oct 18, 2014

I found a used vehicle on AutoTrader, which was owned by Mountain View Ford Lincoln. I chatted with a sales representative online about the vehicle and a price we could agree on. After chatting for over an hour the sales rep. called me with an out the door cash price for the vehicle, which I agreed to pay. I gave the sales rep. my credit card to hold the vehicle until I got there, since I lived approximately 1 1/2 hrs from the dealership. I received a call from a sales manager when I was almost to the dealership. He called to tell me the car had been sold. I was contacted by the sales manager who presented and accepted my deal for the vehicle. He said the salesperson who was supposed to pull the vehicle from the lot went to get the vehicle and it was not there. He thought the sales manager pulled it. Evidently another salesperson was test driving it with a potential buyer not knowing it was already agreed to be sold to me. They told me there was nothing they could do it was already sold to the second buyers even though I agreed to buy it and they were supposed to be holding it for me prior to them agreeing to buy it. The sales manager said he would try and find a similar vehicle for me and I would hear back from him before the end of the day either way. It is now 11:00pm and I have not heard back from him.

lindora

Oct 9, 2014

Thanks to Rodney Grimes and Shaun Kessler I got a great trade for my 2007 to a 2014 Edge and I love it. I just told Rodney what color and features I wanted, car was not on lot but he found that it was due in anytime. It was on back lot just off truck, just what I wanted. Shaun gave me good price on 2007 Edge. So all I had to say was OK and I drove it home, I have had it a week now and love it! ! Will be coming back for service and another new one in future.

tmorrison86

Oct 7, 2014

Bought my 2012 Jeep Wrangler at Mountain View Ford Truck. Kenny was very professional. It was the easiest transaction in 30 years of buying cars.

Jsalcedo

Oct 3, 2014

I bought my first vehicle from here and it was absolutely amazing some of the nicest and kindest folks I have ever met. I'm so glad I bought my vehicle from there and am definitely thinking about buying my fiancee a vehicle from there too.

bigtula

Sep 29, 2014

I have to thank Shane Hiett, Joey Killingsworth, and Chad Akins for helping me find the right truck. When I first got there Shane greeted me and I told him I wanted to look for a truck. I was upfront telling him I needed to trade in my car because I needed something bigger butI wasn't sure what I would qualify for. I let him know what I was interested in and we went straight to the trucks I asked about. He was very helpful and knowledgable. He answered all my questions and did his best to assist me through out the whole process. I made it difficult for them because I'm a big guy and needed a truck that had the most room. Shane introduced me to Joey and he was very helpful as well. Once we had an idea of the truck and payment I could afford they introduced me to Chad and he got to work on it. Again this was a long process trying to get the best truck for my size and price but they made me feel like they were on my side and doing everything they could to get me the truck that was the best fit and best for the money. After all their help and dedication I ended up with the truck I wanted a brand new black 2014 Ford F-150 XLT SuperCrew at a payment I could afford! I highly recommend that everyone go to Mountain View Ford and ask for Shane Hiett, Joey Killingsworth, and Chad Akins! I left feeling great because I now have a new truck and 3 new friends!

Robert Hardin

Sep 23, 2014

CHRIS YANCEY WAS A VERY GOOD SALESMAN AND GOT ME THE BEST INTEREST RATE AND THE BEST TRUCK I HAVE EVER HAD. NOW I AM THE PROUD OWNER OF A BRAND NEW F-150 FOR LESS PAYMENT A MONTH THAN THE USED VEHICLE I WAS DRIVING. I WOULD HIGHLY RECOMMEND MTN VIEW FORD AND CHRIS YANCEY TO ANYONE.

sandrarobbins

Sep 16, 2014

Titus Jackson is a car buyer's dream. His polished manners and conscientious demeanor allowed my young, inexperienced daughter to make the perfect car selection. Titus knows his product, is fluent with all the "whistles and bells" included on any car/truck, and eloquently shares his knowledge. Titus is a car buyer's advocate; he is sincere and sensitive to a customer's need. I appreciated his unwavering professionalism, and his eagerness to patiently appease to our car buying needs. This young man will go far in his life....leaving very satisfied customers along the way. I would recommend Titus to anyone looking for a hassle-free car buying experience. Seek this young man out...he is a breath of fresh air!

ksdchatt

Sep 15, 2014

Doug Rector could not have been a better person to guide me through trading in my car. I had researched and pretty much knew what I wanted. Doug guided me through every step of finding exactly the right car. Everyone I encountered at the dealership was great. Love my new car.

1Renegade

Sep 14, 2014

Chris Yancey made it a good car buying experience, he treated us with the utmost courtesy and respect, he was straight forward when answering any questions we had from the first email communication we had (from the dealer website e-price link) until the driving away with my daughters new to her car.

derrick.robinson.54772

Sep 13, 2014

To Chris Yancey. Definitely best auto salesmen I've ever had and this is my 3rd car I've purchased too. Very professional and I Recommend Chris Yancy.Very convient and patient every step of the way. Thanks Chris!!!

bigpapavol

Sep 9, 2014

best sales experience I've ever had!! will recommend to everyone I know!! Mr Bailey went above and beyond anything that I ever expected!! please ask for him at Mtn. View Ford!!

gp0406

Aug 29, 2014

I would just like to say thanks for the courteous and professional manner in which my truck purchase with Mountain View Ford and in particular Rodney Grimes. Rodney was very helpful in assisting us with our decision making process on witch truck would best suit our needs . Thanks again.

rfblumberg

Aug 27, 2014

Nice to not be run through the mill when purchasing a vehicle and to be provided with a reasonable price minus all the back and forth..

rodgerparsons

Aug 27, 2014

dave pickett is a 10 . im a stickler for telling someone the things i want done and them not remembering it . dave did everything i asked to be done and and didnt have to tell him twice . i called him the next dayy and told him i had a bad rotor lots of rumbling at high speed but not in the city he scheduled maintence the very next morning . the mechanic asked me to drive him and show him because he couldnt get ti do it in the city i took him and and showed him he took the back tires off and said it was surface rust he turned them and now the car is perfect it dont get much better than that im very particular and dont like to deal with people who are half knowledgable in their job the people were friendly effecient and it was a great experience thanks for everything

Beth52140

Aug 19, 2014

I was in the market for a new car, scared and didn't want to be given the "run around." People will sell you anything. I was so fortunate to have been referred to the best! Took my needs and expectations into consideration and treated me like a family member. Thank you !

scott.teem1

Aug 19, 2014

Great car buying experience I would definitely recommend Mt view Ford Dave pickett was very kind and help full I was glad I went there

jugsboy

Aug 17, 2014

Dealing with Kenny & Mt View Ford was a great experience ! Everything from our first contact to driving off the lot was very pleasant. I feel like I was treated respectfully and was not pushed to buy more than I wanted. I found the Ford Edge that was perfect for my wife and I. If you want to be treated like you matter go to Mt View Ford and ask for Kenny.

mrsmac1992

Aug 17, 2014

I was researching used cars for my teen son and as soon as Kenny approached us on the lot, I had good feeling I would have a car for my son that day. I found the car to be excellent and the service to be even better. I have had multiple transactions with Mtn View Nissan and knew they were amazing so it didn't surprise me at all the mtn View Ford was the same in every respect. good company. good people. good cars.

Shaggybob

Aug 12, 2014

The wife and I were shopping for a used truck and just not having any luck finding the right one. I thought I would check on the price of a new truck with the equipment we needed just to see what a new one would run and was pleasantly surprised not only by the price but the fact that Mountain view seemed to genuinely want my business without even a hint of being pushy.I made first contact through their web site and was promptly contacted by Rayven. She said that either herself or a salesman would contact be back about the truck and they both did. Working with Josh Newman on the sale was very easy and he was extremely patient as my wife and I were making the decision. Once we decided, it was the most pleasant new car purchase I've ever made. Everything was smooth, efficient and thorough. I hope it will be a while before we have to make another new car purchase, but Mountain View will be at the top of our list.

valspals12

Aug 10, 2014

I was planning to shop around for buying a new 2014 model car without any idea of what I really wanted. When Doug showed me a cute silver Focus Titanium with all options...I knew that this car will be mine! I like it because of its small size, its leather interior with all option... at great price! Doug is very friendly, he took time to explain me some of the multiple electronic commands.

anitakaylea1

Aug 8, 2014

CHRIS WAS VERY HELPFUL AND ANSWERED ALL OUR QUESTIONS. MY HUSBAND HAD ALREADY STOPPED BY TO SEE HIM EARLY IN THE DAY AND HE HAD A CAR READY FOR US TO SEE WHEN WE GOT THERE.

White lightning150

Aug 6, 2014

Checked around at different dealers and came to mountain view Ford and got a good deal on my new truck!! They worked with me to get everything where I needed it to be and now enjoying my new F-150!

F150Rider

Aug 4, 2014

I came to this dealer because of their wide selection of vehicles. I had a few options, but everyone worked with me to get what I really wanted and gave me the offer I was looking for, plus some! I'll definitely be coming back for my next purchase!

Suttle,Gary

Aug 4, 2014

My experience with Mountain View Ford was great.The hospitality was nice. I was greeted at every turn. I left to visit my doctor and when I returned, all the paper work was completed. Thanks MVF!

Brandi Lindsey

Jul 27, 2014

As a first time car buyer I was nervous, but had a great experience. I knew what I wanted and Rodney made sure that happened. I love my 2014 Focus and have recommended Mtn View & Rodney to my friends that are in the market for a new car.

rickyh68

Jul 22, 2014

I highly recommend this dealership, very friendly, down to earth people to work with. Got a great deal on a new Focus, minus all the haggling. Will definitely consider this dealer on my next purchase.

mark Swanson

Jul 20, 2014

On the way to Chicago, our car broke down in Chattanooga, Harold Lankford, new car salesman, did an excellent job showing us around the lot & what he had to offer. Ended up leasing a new 2014 Fusion!! Love it. No high pressure tactics!! Took great care of us & was very patient with us thru out the whole process.

abiesemeyer

Jul 13, 2014

I bought a 2008 and had a emergency light on. Chris took it over to get checked and said it should go off soon, since then I almost wrecked b/c the problem was something severe. And no one ever called or tried to help and sent messages to his personal phone with no response . I would not recommend this dealership if safety of you and your children come first.

f150fx413

Jul 9, 2014

Our experience with the Mountain View Ford dealership and its employees was first class. Chris Yancey listened diligently to our requests, helped us find the exact car we were looking for, and offered an excellent price. He treated us with respect and showed his intentions to treat us as if we were the only customers at the dealership. I am extremely satisfied with our new car and buying experience. We are certain to return to the Mountain View Ford dealership in the future for our next purchase.

Pattie P

Jul 9, 2014

As with my last purchase, I was fortunate enough to get a very friendly, knowledgable salesperson. I would certainly recommend the dealership to others and would use them again myself.

bigstew1210

Jul 6, 2014

first time buying a new truck they walked me through everything step by step made it easy to buy a truck. thanks a lot yall done great by me

Matthew Rigsby

Jul 5, 2014

Josh helped us out in finding the best vehicle for our needs. We came there to look around to see what all the dealership had on their lot and Josh helped us out with new car we have now. We were needing something more fuel efficient and still have enough room for our kids stuff. Great expiernce from the sales floor all the way to the finance department with Jason. Even the other sales associates were friendly as well. I will be back to in the future and they have gained a new customer.

Ixkmanxi

Jul 4, 2014

Dave was very friendly and knowledgeable. He answered all of my questions and we agreed on a fair deal. If I only would have gotten that bed extender. I would recommend Dave for anyone looking for a new truck

DonnaWittmann

Jul 1, 2014

Ron was very helpful and pleasant and I was able to purchase a great car that I am very happy with. Also the whole process until I drove my new car home was a very pleasant and great experience. I would definitely use Mtn. View for future purchases and repairs; and recommend Mtn. View to all my friends and family. Thank you :)

Tim Painter

Jul 1, 2014

I HAD ONE OF THE BEST EXPERIENCES BUYING A NEW CAR AT MOUNTAIN VIEW FORD LINCOLN THAT I HAVE EVER HAD. I HAVE BEEN FORTUNATE ENOUGH IN MY LIFETIME TO BE ABLE TO BUY AT LEAST 6 NEW CARS. NEVER HAVE I BEEN TREATED AS WELL AS I WAS AT THIS DEALERSHIP. I HIGHLY RECOMMEND THIS EXPERIENCE TO ANYONE. THANK YOU TO ALL AT MOUNTAIN VIEW FORD LINCOLN.

lvlewis86

Jun 9, 2014

My husband and I went to look at a used cars. It was actually my first time buying a car myself and Zach was very helpful and made the whole process go smoothly.

AngelasFusion

May 30, 2014

I recently purchased a new car from Delvin at Mtn. View Ford. I wasn't sure exactly of what I wanted but Delvin put me in a brand new ruby red Ford Fusion that I absolutely Love! I woukd definitely recommend the shopping experience to anyone looking to purchase a new or new to you vehicle. The customer service was great and I felt well taken care of. Thank you Delvin and Mtn. View Ford Lincoln!

jbarry04

May 23, 2014

We bought a new Ford Fusion Hybrid 2014 and Josh Newman was our sales rep - I highly recommend Josh and Mtn. View Ford for any future needs.

Purchasin2014

May 23, 2014

Was interested in 2014 Ford Escape as advertised on Mountain View Ford website. Our family had previously had John as a salesman and appreciated his approach to customer satisfaction with the sale. Vehicle purchased has all the bells and whistles that I could desire or use. John used a very professional approach while answering all my questions and demonstrating the various features. I would recommend others to specifically ask for him when considering a new car purchase.

renee410

May 23, 2014

I just wanted to say that John did a superb job with assisting with my purchase of my new Ford Escape. He was helpful with explaining the cars features and answering any questions I had regarding my new 2014 Escape.

Dcconner35

May 22, 2014

Had a really great experience purchasing much 2013 ford focus. Would highly recommend any one to buy from here. Friendly staff and the process was very fast an accurate. Didn't feel like I was getting ripped off as I have in the past at other dealerships.

JDowdell

May 19, 2014

Dave worked hard on my behalf. Not only was he able to get me a great deal for my Truck trade-in, with the purchase of another Truck that was just a good as the brand new ones. Definitely recommending Mt. View Ford.

RTWill

May 18, 2014

Wasn't really looking to buy a new car that day but they had a car on the show room floor that caught my eye. Salesman Kent Gordon made the transaction smooth and effortless. Finance expert Jason Rose was helpful and had us driving our new car home shortly after collecting our information. I was very pleased with how I was treated and how quick the process was,

RangerREK

May 15, 2014

We just bought our second vehicle from Kenny Cone, a 2014 Ford Edge SEL with Vista sunroof. Our first was a Ford F150 V-6. We are super fans of Kenny and Mtn. View Ford for lots of reasons, including super customer service, fast response time, and a great product line. Thanks to Kenny and his colleagues (Chad was great, helping us with an excellent financing package), we are a loyal Ford family. We love our Edge too. It handles so well, has a great turning radius, and feels like a million. We refer everyone who asks about our vehicles to Kenny Cone and Mtn View Ford.

Heidi1177

May 14, 2014

My fiance and I went into Mountain View Ford from a recommendation from a friend and were directed to Kenny Cone as the salesman we would definitely enjoy working with. We were interested in leasing two new Ford vehicles. I had purchased a used 1999 Mercury mountaineer from my brother in law 2 years ago. To say this vehicle was a clunker would be giving it a compliment. Kenny found my fiance a ford escape and myself a ford fiesta. Once we had narrowed down the exact vehicles we wanted and stratigtened out our down payments Kenny took care of all the work on his end so when we came in all we had to do was sign the papers and go! That is customer service I appreciate. When we came in on that friday i got an orientation to my new vehicle along with synching the phone so i didn't have to worry about that later. We signed papers and we were off!! It was a great experience and one that I would recommend to any family or friends looking Thank you Kenny and Mountain View Ford! We love our new vehicles. See you in 3 years for 2 new leases!!

wheedoug

May 14, 2014

As a commercial real estate agent I needed an SUV to tour my clients around town and my fiance needed a new ride. I came to Kenny with this request, and he pointed us to the perfect vehicles; an Escape and a Fiesta. He was patient with me and my fiance, who can be picky at times, and helped us both with picking our new cars. Paperwork was a breeze even though we both had trade-ins, and he was extremely patient through the process. I have dealt with Mountain View before, and trust me, I will continue to do so in the future.

naej

May 13, 2014

My experience with Mtn View was very pleasant, professional and COMPLETELY SATISFIED Mtn View is a company with alot of integrity. I highly recommend them.

Alex2539

May 5, 2014

Stopped in to look at a couple different vehicles. Dave greeted us with a smile and asked if he could help. His no pressure attitude and genuine cocner to help us find the vehicle that best suited our needs and wants was a rare find and helped us to easily make the decision to purchase. We wound up purchasing a 2013 F150 Lariat crew cab which is exactly what we were looking for. Everyone at the dealership was always friendly and the finance guy was straight forward and willing to show and explain each line item to us. all in all a very good experience which is why this is my second truck from Mtn. View.

Ashley1985

Apr 28, 2014

Came in and met Chris looking for a truck for the family. Chris asked a few questions and showed me a couple of trucks and I told him where I needed to be budget wise and ended up in a CERTIFIED Pre-Owned double cab truck for far less a month than I anticipated. Chris really made this the easiest and happiest car buying experience I have ever had!! If you want a great deal and an easy process, GO SEE CHRIS at MTN VIEW FORD in Chattanooga!!

karyeaton

Apr 28, 2014

Kenny was very helpful in locating the specific vehicle with the options I wanted. He was also easy to work with when negotiating a price. He's fair and honest. You can't ask for much more in a car salesman! I would recommend Mountain View For and Kenny Cone to any of my friends and family looking to purchase a new or used vehicle.

KayBeaty1

Apr 28, 2014

Tried shopping around every time get ready to buy and always come back to Mountain View Ford and Kenny Cone! None better! Will be back again. Next time for a truck!

lrjr624

Apr 28, 2014

Bought a new Explorer. We had a long list of features that we wanted, Kenny worked very hard to find us the exact car that we wanted. Great to work with. Thanks Kenny.

tellyismylife

Apr 28, 2014

Purchasing a new truck was a pleasure at Mtn View Ford. David Brunner was exceptional to work with and quickly located the truck that exactly met my needs with a few bells and whistles to spare and stayed within my budget. The price was less than the competition and the closing was seamless. I am proud to tell everyone where I bought my truck.

defo

Apr 23, 2014

This was my first purchase at Mountain View Ford. Chis Yancy was a pleasure to deal with. I would highly recommend this dealer and Chris. David Spencer.

Alhorsley

Apr 22, 2014

My husband is very happy with his new Ford F150. This is the first new vehicle he has ever owned and is very proud of it..

Very Happy New CMAX Owner

Apr 20, 2014

My experience with David Brunner and Mountain View Ford was outstanding. David helped me find the perfect Ford CMAX with the options and color I wanted. I highly recommend both David and Mountain View Ford.

Gitano

Apr 17, 2014

I must admit, Ron went out of the way to help me purchase the vehicle I wanted. Friendly, helpful, understanding and made sure I was happy with my purchase. Not having purchased a new vehicle in many years he took his time to explain all the gadgets that comes with the Ford Fusion and did not hesitate to spend additional time with me to insure all systems were understood. Ron is an individual I would have on my "Team" any day. Not only was Ron helpful - so were all the other salesmen I came in contact with. Thank you Mountain View.

adl12057

Apr 15, 2014

John was an exce[tional salesman. He took the time to show my husband and I all there was to know about our new Ford Escape. He was very friendly and courteous. He made certain that if we had any problems,concerns or questions not to hesitate to ask him or give him a call. That really meant a lot to us. Great job John and keep up the good work. Thank you Anthony & Demetria Leak

thomc1980

Apr 14, 2014

I went in after recieving a letter about possibly trading in my truck for something new. Kent was a fantastic sales person not only did he get me into a new car but got me the payments I wanted and made the whole experience a great one. Would recommend these guys to anyone and will be doing all future business with them.

MikeCarrieWilliams

Apr 11, 2014

John Goodwin sold me a Ford Focus about a year ago, My wife and I was at the dealership a few weeks ago fro an oil change and we both traded in our cars and bought 2 new 2014 Ford Focus's. John Goodwin worked very hard to help fit us into the right cars for us and we appreciate that very much. Mtn View Ford was a pleasure to work with and we are looking forward to many years of doing business with them.

raygross

Apr 10, 2014

From the start we had a super experience while in the show room. Questions were answered straight away by our salesperson. The test drives were good and Information given clearly. Great experience, Great car.

Barnabus

Apr 7, 2014

Kenny Cone and Jason Rose made my experience with Mtn view ford fantastic. They helped me a great deal and worked hard to get me in a new focus with payments I could afford. I will never buy another car anywhere else.

lawdogg149

Apr 3, 2014

Just start of with WOW. I contacted this dealership about wanting to purchase a new superduty truck. Spoke with Josh Newman. This guy is salesman of the year in my book. First class no BSing around. I usually purchase 3 to 5 cars a year and have never had this caliber of service. Price was as discussed before the hour drive to dealership. Josh knew the product so well he talked me into the F350 Srw. Didn't waste my time as most dealers do. Got the price I wanted and the truck to go with it. Keep up the good work guys. I have many friends and I know where the will be sent. Mt. View Ford

Beowens1006

Apr 1, 2014

The entire car buying experience was very scary. This dealership made this experience very enjoyable for me. The entire staff was wonderful, the salesperson Joey Killingsworth was wonderful as well the finance gentleman. I will definitely recommend this dealership to my friends and family.

Gilberto's

Apr 1, 2014

I was very pleased with my first new car buying experience . john goodwin was very helpful and not at all pushy. I would defiantly recommend this dealership. Thanks

JCW1932

Mar 28, 2014

Everything was great except the trade in amount was too low. I appreciate the good service given by Delvin Van Nice. I have bought several cards from Lawrence Doster and Mountain View Ford and I have always had all my service work done there for every vehicle I have owned.

EthanWhite

Mar 23, 2014

Had an amazing experience with mountain view. Dave Picket was honest and made me feel welcome and comfortable. Me and my family will continue doing business with him.

marissaparenti

Feb 27, 2014

I cannot express what a pleasure it was to work with everyone at Mountain View Ford. As far away from home as we were and to feel like we had been to Mountain View all our lives was a great feeling. Chad made us feel right at home and got us taken care of with out a worry or dent in our trip. Thank you Chad for your outstanding customer service skills and helping get our Fusion back on the road.

brooke81

Feb 5, 2014

Amazing experience from the inquiry about an Exployer to the ultimate purchase of the Exployer Sport. Quick, friendly, & helpful service. Definitely the best car buying experience I've had. I'm sure we'll do business here again in the future.

hmullins

Jan 15, 2014

Doug was first-class in service. I called him. He found what I need and took care of the transaction quickly. A+ transaction! Would hightly recommend Doug and Mountain View!

jasoncass

Jan 14, 2014

Coming to this dealership was a great choice. Everyone was extremely friendly and there was no pressure towards buying a specific vehicle. I worked with a Christopher Yancey to purchase a new truck but was not quite certain what truck I wanted to purchase. Mr. Yancey listened to me when I explained what I wanted a truck for and helped me a great deal in reaching the decision that the Ford F-150 XLT 4X4 was the truck for me. He was highly knowledgeable about their inventory and made this one of the best car buying experiences I have had. Working with him was quite pinnacle in making this a fantastic experience. I had looked around at other dealerships as well but many of the sales people I tried talking to at other dealerships made me feel like they wanted to rush me through my decision and take my money. Mr. Yancey was the exact opposite, he took the time to listen to me and make me feel very welcome.I highly recommend this dealership to ANYONE looking to purchase their next vehicle.

MasterAtArms

Jan 14, 2014

Mr. Yancey was an excellent salesperson to deal with. I would most definitely recommend both him and Mountain View Ford to anyone looking for a new vehicle.

WilsonLarryL

Dec 21, 2013

My salesperson Joey Killingsworth beat another dealership 'best price' by thousands of dollars.Fast friendly service from all the folks I dealt with.Purchasing a new vehicle was no problem, in and out in a little over an hour.All my questions since purchase, and I've had a few, were answered in a prompt manner.I will be going back to this dealership for my next vehicle and would recommend it to others.

pickpotter1

Nov 29, 2013

Gave us the best deal on a new Ford F150 Supercrew that we could find anywhere else in Chattanooga. Great rebates w/o the haggle back & forth or the lies that they could get us a price that they really couldn't once we drove down there. This happened at some of the other dealerships. Joey Killingsworth was our salesman. Shaun Kesler helped us as well. We really appreciate it. :)

Chaneluca

Nov 21, 2013

Phenomenal experience! The associates were professional, helpful and knowledgeable. This is my 7th lease and this has been one of the best car shopping experiences I've ever had.

T0TALLYhappy664321

Nov 12, 2013

This was absolutely the best buying experience I have ever had. Chris was by far the most knowledgeable salesman we have ever encountered. The entire buying experience was extremely pleasant and FAST! All of our questions were answered and we left in a vehicle that was with in our budget and met all of our needs. Chris introduced me and my family to everyone from the service department to the cashier and really made us feel like part of a family. I highly recommend Mountain View Ford and our salesman Chris Yancey!!

ExplorerLady

Nov 11, 2013

Shaun Kesler was very nice, professional and very informative. I feel like I got a great deal on my Ford Explorer and would highly recommend anyone to go and visit this dealership. Best experience I have ever had purchasing a vehicle!!

triciaheider

Nov 11, 2013

Shaun makes it fun, easy and affordable to buy a car. As a matter of fact, we have brought 5 cars from him. Shaun gave us so much knowledge on our purchases. We felt like Shaun gave us a great deal plus a wonderful car. Even after our purchase, if we had any questions about our cars we knew all we needed to do was to call Shaun. He is always there for us; never too busy. We have sent family and friends to him to purchase a car... Shaun really knows how Ford works!!!!! He is the best!!

Smashpeas

Nov 4, 2013

I had been looking at a Ford Focus with the flex fuel engine. I feel in love with the way it drove and rode. My salesman John Goodwin helped me find a focus in my budget and I am still in love with my car. I had an awesome experience overall and would recommend mtn view ford and John Goodwin to anyone looking for a new car

Arthurjtrojan68

Oct 30, 2013

Needed work done on my Ford. Took it to Mtn. View to repair. Had to return 3 times,each time I was told something else was wrong.After third visit ,I went to another Ford dealer. There I was told that the problem was the very same problem that Mtn.View had failed to solved on my first visit at a cost of over SEVEN hundred dollars,The other dealer not only fixed my problem,but did it for less. THINK TWICE and get a second opinion before you allow them to do any service on your automobile

lfd132

Oct 24, 2013

Gentlemen, I would like to take this opportunity to thank Mountain view Ford and everyone that assisted us this past week when our truck broke down pulling our fifth wheel on our way home to central Florida. For those that arent aware of the story My wife (Heather) and I were on our way home from Missouri when our truck broke down outside of South Pittsburg Tenn. We had to have our truck towed from the first dealership to Mountain View to try and speed up the repair process. Upon arrival at your dealership I met with Amy in service. She was very polite and understanding of my situation. I wasnt sure what the diagnosis was going to be on the truck, but wanted to explore my option in the event that it was going to be a lengthy repair. Heather and I drove over to the truck center where we were met by Delvin Vannice. Once again he was also very friendly and helpful, but not pushy. I explained that I was looking for a superduty and had specific requirements. Delvin showed me the trucks that were on the lot, but they did not meet my needs. Delving offered to do a search and try to locate a truck that I would be happy with. We went inside where Delvin located several truck that would meet my needs and requirements. I was still unsure about what direction this was going to go so we decided we would leave and think about it. On the way out we were introduced to Shaun Kesler, who again was very friendly and offered his assistance as well. He also assisted with trying to locate a truck for us and recommended several RV camps that we could take our camper to (it was sitting in a Wal-Mart parking lot). I explained the situation with our truck and the possibility that we would need to trade it in and purchase a new superduty to get us and our fifth wheel home. Shaun immediately contacted the service department to start get and appraisal completed on our trade to see where we would be. After being told that the truck would need a new motor we had to decide if we would have it fixed, which would mean leaving our camper and coming back (from Florida) when the truck was repaired or buying a new one. After discussing our options we decided we didnt want to leave our camper and have the hassle of coming back. Shaun got us a very fair initial offer on our trade and we started narrowing down the trucks that were located close enough for us to get by the next day. We left and came back later on that evening not realizing because of the time zones that the dealership was closing. Delvin was still there and immediately began helping us again to get the deal done. Chad Akins also stuck around in case we reached a deal and needed to get the financing done (there was also another gentlemen behind the center counter that had a beard that was also very helpful) . We were very stressed out about everything going on and didnt want to make an immediate decision without thinking about it. We left and felt bad thinking we held everyone up for nothing even though we were pretty sure we would be back to buy. The next Morning we came in first thing and again met with Delvin and Shaun. After we had narrowed our choices down to one truck (Shaun was very patient with me looking at different trucks and options) we negotiated a fair price. Someone was called to go pick up the truck and get things going. We met with Chad who again was very friendly and made the whole paperwork and signing process as painless as possible lol. We went to lunch and back to the camper so we could breakdown our camper. It was agreed that I could remove the power steps off my truck as part of the deal so we came back to the service department where again we received friendly and helpful assistance so I could get the steps removed from my truck. The batteries were disconnected so the steps wouldnt come down, but one of the techs got power back to the truck which allowed me to remove them. While I was removing the steps Heather went in and talked to Amy about the tow bills and rental car charges we had incurred. I thought that the Ford roadside assistance was only for 3 years, but Shaun informed us it was 5. He also told us we should check to see if Ford would reimburse us. Amy was very helpful with this and took care of the rental car charges without hesitation and provided Heather with some direction and her contact information. My new truck arrived and after going through detail was delivered to me. The assistance didnt stop there. Delvin had one of the guys from detail come over and help me with moving my fifth wheel and toolbox from the old truck into the new. At this point Delvin handed me the key, thanked us and we were on our way. As you can see this was full service treatment from start to finish. As stressed as we were this had to the most pleasant truck buying experience I have ever had and I have bought a lot of trucks. Six superduties since 2002 to be exact. You can be guaranteed that I will drive the 10 plus hours to buy my next Ford vehicle from you. Thank you so much for your help and patience. Steve L. Florida

kceraolo

Oct 21, 2013

I have taken my car to Mountain View Ford numerous times, however they would not complete the warranty work needed for my transmission. Every time I have had an encounter with Mr. Todd the manager he has been rude and unprofessional. After filing a complaint with Ford Motor Company I picked up my car from Mtn. View Ford and another Ford Dealer is now fixing the car the way it should have been fixed 20,000 miles ago instead of just telling me this is how the car is suppose to run. I have talked to the BBB, a few lawyers, and the news channel today and they all have given me support for the next view steps which I will be taken within the next few days. I am very upset with Mtn. View Ford and the management has not tried to help or be supportive.After this post Shaun made contact with me and is working to get the problem with my fiesta fixed! I will post again when fiesta is working correctly! Shaun has been nice, caring and professional the entire process since my original post and has changed my overall opinion of mountain view ford!

PaulaAtlanta

Aug 24, 2013

I'm the kind of buyer some dealers must dread. I do weeks of research online before I set foot on a lot. No, I'm not going to buy today. My budget? Not your concern - my budget is the lowest price I can get for the car I want. For many of us, a new car, after a house or perhaps your kids' college tuition, is the most significant purchase you'll make, so it's important to do it well, get the lowest price, and ask good questions. I have a file of seven Atlanta-area dealers I spoke with first, before Mt. View Ford. Because I decided on specific options, color, etc., it was hard to find the right car, and I was ready to order. Then I called Mt View, and now I'm driving a 2014 Escape on Atlanta interstates with their dealer's logo on the back. You want a clear deal? Fairness with as much transparency as you can find in a car dealer? Work online with Shaun Kesler. And if you live near Chattanooga, don't think you can find a better deal here in Atlanta. It's in your own backyard.

jeri96

Feb 16, 2013

Thanks to Lacey & Shaun at Mtn. View Ford for excellent service today! They took their time with us and made sure that we got exactly what we wanted - a beautiful 2013 Explorer. We will definitely be back to see them for any future vehicle purchases. Thanks, guys!

ALRogers

Nov 7, 2012

I visited the website and requested information on a Ford Focus. I rec'd a reply from Jarett Worley. He called me a few times and I told him we were getting ready to look about a car. He wanted to set up a time that we could meet for a test drive, etc. In the meantime, we decided to go with another Ford dealer in the area. I rec'd a call today from Jarett who left a voicemail requesting I call him back. When I told Jarett we decided to go with another dealer, he got smart with me over the phone. He said that I had been "short" with him from the beginning so it was probably best that we went with the other dealer. I was totally shocked that he would say this to me. That is certainly no way to speak to a customer.It is safe to say that I will never do business with this dealer and will not be recommending them to any of my friends.

wpeople

May 9, 2012

this has been the worst dealership ever. I didn't buy from them and I would not recommend anyone ever. I had a wonderful experience with Mtn View Nissan.

sturm1022ruger

May 8, 2012

While we did not purchase a vehicle we had a pleasant experience with Mtn. View Ford. Dave Pickett returned my emails after hours on Sunday and was very laid back and professional. No high pressure and did not act offended at all by my offer on a Ford Fiesta. I just couldnt bring myself to pay what Ford asks for a Fiesta. Its a nice little car and very well reviewed but its still a Fiesta.We also spoke with Doug Cawood who tried very hard to work with us without being pushy, even though it was the last day of the month. I would recommend this dealer and if I find myself in the market for a Ford will return.

epm814

Jan 4, 2011

My husband and I went to purchase a 2011 Ford Explorer.. We were very pleased with how Mr. Kesler helped us with that purchase. When we had a question, he was very detailed in his response. He also took time out to make sure that we were completely satisfied with all aspects of purchasing our Explorer.. Price, Rate, Terms etc.

chubbard74

Dec 7, 2010

Recently purchased a new 2010 F-150. I traded in 2 vehicles and feel as though I got a fair price for them. I was hoping for something a little more aggressive than what I actually received for trade value which is the only reason I gave a 'good' rating for price. People were very friendly and courteous and more than willing to help. Great, smooth transaction.

marylouhullw

Nov 16, 2010

DAVID BRUNNER IS FANTASTIC. HE KNOWS WHAT I WANT, AND HE KEEPS ME NOTIFIED WITH OUT PRESSURING ME. I FEEL AS THOUGH HE IS FAMIY AND VERY HONEST. THIS IS THE THIRD OR FOURTH CAR WE HAVE BOUGHT FROM MTN VIEW , AND I PLAN PURCHASING ALL FUTURE CARS FROM DAVID BRUNNER. THANKS DAVID. YOU DESERVE AN AWARD FOR SALESMANSHIP AND FRIENDLINESS. BY THE WAY I LOVE MY MKT

cakysmom

Nov 2, 2010

There are many reasons why I rated this dealership a great rating, but the main reason is that I had a question, not a very important one, just a run of the mill question. I asked the question on my facebook status, I am friends with Mtn View Ford Lincoln Mercury. My question was about shop hours and that I am having a problem with the weather striping on my New Ford Fusion. Shaun commented the hours plus let me know that he would be more than happy to replace the faulty strip. This was answered after hours! It was 9:30 at night, it could have waited till morning but me be being a valued customer he follwed up. When I commented thanks, he again replyed for me not to hesitate at all to ask anything. I am truly impressed with the dedication the staff at this dealership, especially Shaun Kesler have towards customer service. Best dealership hands down. I don't ever see a need to go to another dealer ever again.

vwpotts

Oct 12, 2010

Contacted David on Wednesday October 6th and told him I needed a car in a specific price range when I arrived at the dealership he had started pricing several cars he thought were in the range I had suggested. I had my granddaughters with me and he was very patient in knowing I had to devote part of my time to them. He showed me all the different cars and was very knowledgeable about the different features available. He also arranged for me to carry the car home so my husband (who gets off after your hours every night) could decide if this was the car he wanted. Was very good at getting all information together and not wasting my time. I had a bad experience with a rental car and he called the rental agency and arranged a replacement car and even came and stayed with me until it arrived. Went over and above whatever I might have expected in customer service. Helped out twice with SYNC system and never appeared like he minded helping out. You have a very good employee who actually listened to what I wanted and not what he wanted to sell!!!

missionary24

Oct 11, 2010

I have always been met at the door and promptly ask if I could be directed to someone specific, or if they themselves could help me. Never had to wait for long periods of time for quotes. Never felt pressured to buy, it was always my choice. All 3 of the main people I have dealt with were extremely friendly. I have purchased 3 vehicles from Mtn View Ford. James Stalling was the salesman, but I have had dealings with Shaun Kesler and Rodney Grimes as well. The overall experience was awesome. I always felt that I was always given a fair price. A+ for Mountain View Ford Lincoln Mercury.

RebaHughes

Oct 11, 2010

I had a really good experience with the dealership. I first was checking on things online and David (the sales representative) contacted me to to see if he could help me with any questions and offer any information that I would need. I also received a call from Shawn (the sales manager)before I even came down to see if David was answering all of my questions and helping in every way. I also found Jason Rose to be so extremely helpful. I will definitely recommend the salesman and the dealership to everyone.

F150Owner

Oct 7, 2010

I walked in there about 15 minutes to closing time to look at getting a deal on an F-150. Joey (can't remember his last name and lost his card) stayed almost an hour and half later than he had to working with me. When it was all said and done we had the numbers close enough to make the deal. Came back the next day to finalize it, and worked with Shaun to complete the deal. I've bought from several different dealers in my life, and I have to say this was the best group of people I've worked with. No pressure to buy, and completely understood that if the numbers didn't work, no hard feelings. I am now a proud owner of a brand new F-150 with a great interest rate and term that met my budget. Will definitely do business with this dealer again, and highly recommend them to my friends and family.

NKT5524

Oct 7, 2010

I have dealt with Mtn View several times over the years. I can honestly say that the sale goes smooth every single time. They are always upfront and make things easy. I will definitely be recommending all of my friends and family to Mtn View Ford Lincoln Mercury to buy their next vehicle. I will make sure they ask for my salesperson Shaun Kesler. Thanks again for everything!

cwade

Sep 23, 2010

I have purchased several vehicles from MV Ford and I have been pleased with each visit. I like the ability to talk with the person making the deal and not have to dance around sitting in a room waiting for a deal made outside. Continued good service!

mtsublueraider

Sep 17, 2010

It's always nice to work with MV Ford. The best part is, they'll be honest about the cars they are selling and the price they can sell it for. You never have to worry about getting a good deal because they show you comparable cars and you can see what you are getting compared to other vehicles. This piece of mind is why I've bought multiple cars from MV Ford.

carlusgann

Sep 16, 2010

Dave was great putting me in a F150 that fit my needs. The Mt View teem worked together to get me out the door with my new F150 in Nascar pit stop record time. I will be back to Mt. View Ford for my next new Ford product. Thanks Carlus Gann P.S. this is my second new Ford in 2010

tweathers21

Sep 16, 2010

I had an awesome experience at Mtn. View Ford Lincoln Mercury. I traded my 2009 Fusion for a new 2010 Mercury Milan Premier. I'm very impressed with the more elegant exterior and a loaded interior, lots of more added features to the interior and a more powerful engine. Thanks to Rodney Grimes and the Mtn. View team for an excellent experience. Financing was easy and an excellent rate to go with my new Milan. In addition I got an excellent trade in value for my 09 fusion and a spoiler installed on my 2010 Milan. I couldn't be more pleased and will shift my business to Mtn. View from Mize. Thanks again!

072696

Sep 13, 2010

We are so happy we traveled from Illinois to Tennessee to purchase our new ford f150. We spoke with David by phone and negotiated everything prior to flying down there. Every dealer in Illinois warned us there was no way you could sell us this vehicle at this price.. We are happy to say there were no surprises when we arrived. no additional fees.. etc ... we have told everyone to check out your dealership online and price a vehicle from you before buying one in Illinois.. We were so aggravated with the deception that went on here in Illinois by salesmen that we just assumed that would be the way we would be treated when we got to Tennessee... So, we can honestly say David was wonderful to us and honest from start to finish... one would believe it should always be that way, but in our experience it had not been. Thank you David for making this experience so positive from start to finish.. I will recommend your dealership some 700 miles away to everyone I talk to!! David thanks so much for everything!!!!!!!!!!! Joe and Theresa Pettinato

elhomspam

Sep 12, 2010

Great guys at Mtn View Ford. Salesmen talk mixed with good Customer Service and a good attitude. There's my reason for purchasing in one sentence.My credit isn't amazaing and they worked with me and gave me more opportunities to get a great new Ford Focus. I love it and will recommend them to anyone who mentions buying a new car.

11reedc

Jun 19, 2010

Rodney took time to make everthing possiable to have me to buy a great car. He is a great sales persons and he tell everything you need in a car and let me take care of my buseness by putiing a dealership tage on the caqr i was buying. He need to be employeee of the year for that.

troseman

Jun 12, 2010

I like doing business with Kenny. He is patient, kind, and considerate. He made us feel comfortable during the entire process. He did his very best to meet our needs. During the sale, he would tell us what he was going to do and he did it. He did an excellent job

acraig423

Jun 2, 2010

I thought David did a wonderful job on completing my sale. I travelled over 100 miles to use Mtn. View Ford. The finance department did a great job securing financing for me. The experience was better than any local transaction I had received previously. Thanks to David and the Mtn. View Team!

tom williams

Apr 8, 2010

Shaun Kesler has provided instantaneous response to e-mail inquiries thus saving time on showroom visits. Competitors were not as responsive and did not follow up as well. Once we had the deal, David Bruner spent time and effort explaining the new features on the car. I was amazed at the amenities in the Ford product. I have a 2007 Expedition that is terrific. My 2007 Mercedes has a lot of features that I had to pay $20 k more for at the time, but the Taurus is certainly over the top. Ford has consistently met my expectations for the last 20 years.

Brian Hickman

Mar 13, 2010

The experience of buying a new truck was relatively painless except for the cost. Of course, anybody is going to say that. Jon and Kenny were a pleasure to work with and overall I can truly say it was fun (even though it cost us $43,000+). I would highly recommend Mt. View Ford to any of our friends and family. The team we worked with was very professional and courteous and they should all be commended on a job well done. Thanks Mt. View Ford for making Brian Hickman a very happy man. Sincerely,Beth HickmanP.S. I'm sending people your way so I can collect my $50 cash prize. HA!

barryasmann

Mar 11, 2010

Had a good positive experience with the sale. everyone was very friendly and eager to help. The car was delivered on time and delievered with good explanation of the autobile. Good follow up and the car was detailed nicely. Have not had service at this point but looking forward to a favorable experience

rodneyfranklin

Mar 11, 2010

Jon was very helpful and knowledgeable about the products, the fact that he was a straight shooter sold me on the dealership. I work all over the southeast and rack up miles fairly quickly,so keep up the good work I will need another vehicle in a couple of short years!Rodney Franklin

spughb104

Mar 6, 2010

Very good experience from the beginning to the end. No hassels or pressure. Ordered car from manufacturer and arrived in just under 5 weeks (much sooner than expected). Everyone was friendly and helpful We would definitely purchase another vehicle from Mtn. View Ford.

nfrazier

Feb 26, 2010

I have purchased several vehicles from Mtn View Ford Lincoln Mercury. I have also used their service department for the past several years and for the most part it has always been a great experience. My most recent purchase was an F-250 4x4 SuperCrew that I purchased from Kenny Cone. I will continue to do business with Mtn View Ford Lincoln Mercury and Kenny Cone in the future. I will also be recommending friends and family to Mtn View Ford Lincoln Mercury and Kenny Cone in the future. Thanks again!

mbherron

Feb 23, 2010

Mountain View Ford helped me find the exact car I wanted. They did not have it on the lot but they found it and had it brought to the dealership. I am completely satisfied with my purchase and know that my new Escape will serve me well in the years to come. Mountain View Ford has taken excellent care of me during my purchase and after. They have gone above and beyond to make sure I was completely satisfied.

vol4lif

Feb 23, 2010

Mountain Veiw Ford has great customer service. I very much appreciated their "no pressure" approach when it came to dealing with me. Jon and the rest of the staff were honest and easy to work with. I would definitely do business with them again. Thanks guys!

Nettybo

Feb 20, 2010

Joy our salesman was very friendly and very knowledgable about vehicles we looked at..would love to have him as salesperson again...Jason bent over backwards to please us in the financial area..We really enjoy buying from Mt. View and Ford has not let us down yet and I am sure, in the future, we will be back to make another purchase...Keep up the good work guys....

cwallntn

Feb 17, 2010

David took the time to work with me in a difficult situation and got me a great car. I appreciate the kindness and willingness to work with me and find me a lender along with a fantasitic vehicle at an unbelievable bargain. David has my vote and seal of confidence and I will recommend him to all my family and friends....and every single person on the staff were courteous, attentive and very helpful. Mt. View is my dealer for life.

ed vickrey

Feb 17, 2010

After requesting information through Mtn, View's web site I received an immediate response from Randy Grimes at Mtn View. I also requested information from two other dealers via the internet, but received a response from only one other, and that on the next day. Randy was extremely helpful in providing the information I needed.That same day I visited the dealership and was very pleased with the helpful, pleasant and courteous reception I received. After a test drive and some valuable information from Randy, I purchased the automobile that met my needs, a 2009 Lincoln Towncar. Overall, my experience was great, and I would recommend your dealership, and Randy Grimes, to anyone.

Timmyjam

Jan 20, 2010

I had no intention of buying my vehicle that particular day. I have never owned a Ford, all Honda's since '85. Chevy's before that. Rodney made the entire experience easy, and helped me feel confident about Ford.Great vehicle and experience thus far. The instruction when picking the Escape up was awesome.

tstailey

Jan 18, 2010

David was courteous and very helpful throughout the process of purchasing the car. He took the time to answer or find the answers to the questions that I had about the car. He also went to the maintenance department to find out the answers to the questions I had about the maintenance costs of the vehicle.

awgreene

Dec 29, 2009

Our experience was, on the whole, entirely satisfactory. Shawn handled the actual sale of the car expertly. Had we only dealt with him, this entire review would have been all "5s".I made an appointment with Rodney and arrived at precisely the right time, but he was not available as he was with another customer. That did not impress me. What was the point of making and keeping an appointment if my sales guy is not going to be available when I arrived?His partner, David, offered to work with me. He seemed almost disinterested in my business; he failed to introduce himself or ask my name, or display any semblance of enthusiasm about my buying needs. It seemed to me that he had sized me up as someone who was not serious about buying a car, which could not have been less accurate. He did ask my name after I indicated that I had contacted Rodney and found me in the system prior to interacting with me to learn my needs--it was as if he would rather have looked me up in the computer than talk to me face to face. Frankly, I almost left the dealership because compared with the service I had just received at the local Honda dealer, I was very unimpressed.Things improved from there. David did a decent job showing me the car and discussing its features, after I prompted him to do so. When we returned to the showroom, Rodney appeared, introduced himself, and apologized for not being available when I arrived.I left the dealership very impressed with the Fusion and feeling that the dealership had (barely) met the standards necessary for me to consider doing business with them.Shawn called me later in the day and we quickly agreed on a price. My experience in buying the car at that point was outstanding. Shawn was knowledeable, courteous, and took the time to explain everything to us. We did chat with David for part of the time and he was friendly and pleasantI would recommend Mountain View Ford and would refer people to Shawn.

Simplyblest

Dec 26, 2009

We purchased a new Lincoln Towncar, from the above dealership. Over the years I have purchased many new and used cars. Never from any dealership from several parts of the country have I met with such helpful and knowledgeable staff. I would also like to mention that after the great service during the purchase experience there was a slight mechanical issue with the vehicle. The service provided by the dealership was also FAR ABOVE MY EXPECTATIONS. The advisor with whom I dealt (Chad Baskette) kept me updated with the necessary information to get me back into my new vehicle in a most timely manner even though it required the car be kept over a couple of days. I was furnished with a rental car at no charge since I was on my way for an out of town visit when I brought the vehicle in for the needed service. I would recommend this dealership and all their staff to any friend or family member without reservation. Please pass my thanks for the wonderful service to the entire staff.

jobo128

Nov 12, 2009

I instant messaged the company that morning and got a response immediately, David answered all my questions. When we went to the dealership we was treated like a King and Queen from the minute we walked in the door. Everyone was very nice. They were never pushy. We had some credit problems in the past and they worked very hard to get us the deal that would work for us.

Tom Langmann

Oct 28, 2009

David was my contact from my first interest in purchasing a new car from Mountain View via email. He provided me with much information covering the car that I desired to purchase. Upon arrival at the dealership, he greeted me with much enthusiasm and sincerity. He worked very hard and long to find a car in his inventory that matched what I desired to purchased and which was within my price range. I really appreceiate all his efforts that he made and I am extremely satisfied with the results of his efforts because the car has met all my expectations. I would most hardly recommend Mountain View as the perfect place to purchase a vehicle and especially David Brunner. So Thanks again for all the help

dwaggy

Sep 28, 2009

There were no excuses or last minute "sorry I forgot that" changes. What was promised was delivered! Experiance over 40 years of buying cars has been fraught with attempted last minute add-ons, this was a refreshing change. Also, the overall service capabilities of the dealership was impressive. Many dealerships now practice a "sell and forget" program, since they have nothing of substance to back them up in the service dept.

mreccord

Sep 3, 2009

I was treated like i was important and no question was too trivial. I was shown more about the Ford truck on the inside such as frame, advanced safety features, and many excellent points on the strong suspension and handlimg features than I could find anywhere else. The knowledge the sales people had of the trucks I was looking at was amazing. There was no question they couldn't answer and i liked that very much. The sales people were very professional and made sure I knew as much information as possible to help with my selection. I did not feel pressured to make a purchase when I first left the lot to think about what I learned about Ford products. This helped me make a very clear decission of what i wanted and what I would be happy with. The whole experience from beginning to end was a pleasant one. When I drove my truck off the lot I was confident as long as I owned the vehicle I would always be taken care of by the Mountain View Ford Team.

clintwatkins

Sep 2, 2009

I recently ordered a Ford Escape Hybrid from Mountain View Ford in Chattanooga. I knew what I wanted and was able to get a fair price quickly and without the usual dealership hassle. I attempted to buy the vehicle through the online process at several Ford and Mercury dealerships in the Davidson and Williamson county area before contacting Mountain View Ford. However, at those dealerships, I was not able to get a reasonable price without engaging in the traditional negotiation process. The reason I have purchased my last three new vehicles online is to avoid that hassle. David was very thorough in making sure the vehicle I am ordering will have the exact specifications I want when it arrives. I live in Middle Tennessee and have never been to the Mountain View Ford dealership but look forward to going there when it arrives. If you enjoy a hassle free auto buying experience, I recommend you give David Brunner at Mountain View Ford a shot at your business. I will try to remember to post an update when my vehicle arrives. I am confident the remainder of the process will go well.

CDavidson

Aug 22, 2009

I am very happy with my experience at Mountain View Ford and with my salesperson, David Brunner. David was very helpful, and most importantly to me, I never felt like I was getting a high pressure sales job. He was patient with my questions, and I felt like the process from start to finish was honest and transparent. David went above and beyond the call of duty in helping me solve a paperwork problem near the end of the transaction which required quite a bit more time than either of us anticipated. Though he probably missed out on a few new customers because of all the time this problem required to solve, he remained positive and helpful. I'd definitely return to this dealership in the future.

rockhardxl

Aug 17, 2009

The guys at MNT View were awesome. I must of gone to eight other dealerships drove a dozen cars and not one sales person could tell me one thing I wanted to know about the car I was driving. It seemed like they would change the subject or have to look it up or go ask somebody. The overall knowlege of the vechiles the ford guys were selling was awesome. Its the first place where I felt the people wanted to be there, wanted to sale a car. Futher more wanted to sale me the "right" car that fit me instead of sticking me in some car and telling me I have to drive this one because its a dream.After walking around the lot, and finding the one that I liked. The "shock and awe" began. Rodeny and his partner started telling me and showing me everything about the car. From the engine, to air bags, the radio all the way back to the back bumper. By the time we got ready to take it for a test drive, they had already sold me the car in my mind. Driving it.... just sealed the deal. I didn't have to ask a single question about the car, because they already told me everything a guy/new father wants to know about a car, except where do I sign. When I got done with all the paper work, they had car parked outside ready to go. They even had all my radio station from my trade-in FM and Sirus radio channels pre-set in my new car for me.Sounds like a sweet deal so far? It didn't stop there. I've own my car for almost 2 weeks now and I've gotten at least 3 phones call making sure I still love my new car as much as I did the day I drove it off the lot. So they asked me if I could take the time take a little survey. They asked me to rate my car buying expriences on scale one to five. One being the worst, 5 being "great". To give them a five just wouldn't be fair. To rate anything a five in my book doesn't do anything for me in my book! ...Just finally thought of question about ford they can't answer down at MNT View! How would I give you guys a 10?If you are looking for a new a car, and you haven't looked at Ford lately, check out downtown Chatt's MNT View Ford. Ask for Rodney or his parnter and see the differences! Tell them John sent you.

melissahales

Aug 7, 2009

From the time that my husband and I drove into the parking lot at Mtn. View, we were impressed with this dealership! There we were not treated like a number; like you may find in other dealerships. The staff were friendly, knowledgeable and professional. My husband and I are extremely satisfied with this dealership, salesman and new car! Thank you Rodney for making this a great experience! We will definitely recommend others to you and Mtn. View Ford!

Patricia&Ed Cahill

Aug 5, 2009

When I agreed on the price $8800 plus my 2004 Toyota Camry, I told Don that I wanted to pay cash and to pay the taxes separately. I was informed that I would have to run the agreement through the Finance division. There Jason paid no attention to my request and started typing in numbers that I could not see. Then we were told that unless Ford financed, the "rebates" could not be "validated". Jason explained special packages and insurance, (as time was drawing short--we had another commitment) then shoved papers at us to sign so fast that we did not have time to read them or discuss them. When I showed Pat what we had committed ourselves to ($16000) financing at 9.9% we called Shaun and asked that he immediately contact Jason and have him hold that contract so we could re-negotiate it, eliminating several items and willing to pay the taxes and a couple of the "extras" without financing them at 9.9%. The next day when we took the title to the CAMRY back to Shaun he kept assuring us that there would be no "problem" in redrawing the contract, but Jason was not there that day. Acting on faith in Shaun's reassurances we signed over the title to him and he reassured us once more the other would be taken care of the next day, Friday, if we would come back. He also told us that he would fill the gas tank for the extra trip in to the dealership. We called him when we left home, he agreed to meet us at the Finance office, but he did not show up there and we were informed that Jason had already sent the papers in to Ford for financing. We are pleased with the car and want to keep it. We are not pleased with the events surrounding the financial contract. We informed the dealer of our displeasure and still want to renegotiate the contract for financing, if we really have to do so. My wife was pleased with and wanted the car so badly, even when I suggested that under those arrangements it would cost us more than $21000 plus our Camry. I reluctantly signed but am totally displeased with the process after we left the sales office.Edward E. Cahill and Patricia A Cahill

Mark Hixon

Jul 29, 2009

I Want thank Rodney for all his help.I had talked to him on saturday.and explained my financial situation and he told he would do everything possible to help.I would just like to say thanks and will surely tell everyone.When i get ready for another car or truck i will be back to mvford.

debmartin06

Jul 24, 2009

It was a bit of a whirlwind, as I didn't think I'd be buying that day, but they did a great job getting me near the price range that I wanted. I know I didn't give them a whole lot to work with. I appreciate them bending over backwards to help me get what I needed though.

smwe47

Jul 15, 2009

this is my second car that i have purchased from mt. view ford and shaun kesler as my salesman. to me shaun is straigth forward and honest also works very hard at the goal at hand. and i will be back for number three. thanks steve westmoreland

jmandtlholritz

Jul 9, 2009

I felt like both Don and Shaun were extremely friendly, but not pushy. They gave us the information we needed. They were enjoyable to work with. I would highly recommend them. They listened to what we needed and did not try to sell us something we could not afford.

janicec

Jun 30, 2009

My first e amil Rodney responded back to me in minutes.Confirmed appointment for us for monday at 9:30.When we arrived he was courteous,helpful and very knowlegeable.He did not pressure us into the sale, we were very impressed with him and would certainly refer people to him.

Valerie White

Jun 30, 2009

I would first like to say I love my new Explorer!! ValI was very pleased with the professionalism at Mountain View Ford. I have recently visited several dealerships looking for vehicle. I felt like I was really getting taken care of here. At other places they treat you like a dollar sign but Mr Kesler really took care of me and showed he cared about getting me a vehichle. I work for UPS so I get off late but he was willing to wait on me to get there. When I arrived he met me outside to show me the Explorer. He hopped in and we took it for a test drive. He explained all the features it had and explained any questions I had. On top of that he kept me informed all day on different situations involving purchasing my vehicle. I left that night with a 2008 Explorer tickled to death!! I had to come back that Saturday so they could clean it up Shaun made me feel like a priority. I will recommend anyone I talk to that is shopping for a vehicle to visit Mr Kesler at Mountain View Ford.

bszapiro

Jun 25, 2009

Great customer service. Rodney answered my Internet request for info on a new Ford Hybrid Escape within minutes. The he followed it up with several e-mails about technical specs, comparations with similar models, ratings, etc.I went today to do a test drive and Shaun, his "teammate" fr Internet sales gave a full test drive showing me every aspect of the car.I was very pleased and bought my first Ford the same day!I will recommend their services without hesitation.Ben Szapiro

dwyezzi

Jun 24, 2009

I could not be more happy. I made an appiontment and Rodney was there on time. He answered all my questions. There was never a feeling of being pressured. He made it all about me. We made a quick deal and it was done. I named a price and wanted it that day. Rodney followed up and got me my finacing where I wanted it. I was out the door driving home in about 2 hours.

gwtriker

May 30, 2009

Not that we buy a lot of vehicles, but thinking back over the years to the vehicles we did buy, buying the RANGER from/through Shaun had to have been one of the most "pleasant" vehicle buying experience Meredith or I can remember. His friendlyness; his knowledge of the truck; his finding the truck we wanted. He worked with us from the initial internet contact till we drove the truck off the lot. Shaun deserves a GOLD STAR and a big ATTABOY

godfrey

May 28, 2009

Rodney was a great saleman to do business with. He was polite, helpful, and honest. He was a pleasure to be around. My experience with Rodney and Mt View Ford was a A+++. So far I have enjoyed my new 2010 Ford Fusion. I made a great choice...........

thayes272

May 25, 2009

I started looking online for a new vehicle and spotted a new Ranger. I filled out the Online credit application and received an immediate reply to my inquiry. I set up a time to meet Ronald and discuss the new ranger. The truck I had looked at had been sold but Ronald worked with me to make sure I got an equitable truck. He worked to make sure I got a good deal on the new truck and a good deal on my trade-in. Everyone was easy to deal with and bent over backward to help me out on my new purchase. I would definitely recommend these guys to anyone who wants a fair deal and friendly folks to help them.

wrmoore

May 25, 2009

I called on Rodney for a ford f150 I found on the website. I made an offer on the truck and Rodney got back to me very fast and with the good news that the offer was good for them as well. My wife and I was pleased to have Rodney there when we got to the dealership because there was other people looking at the same truck. Rodney told them that the truck was already sold. We are very happy with our new truck and would tell anyone looking to buy to check out Mt.view ford and ask for Rodney.

kp123456

May 9, 2009

I was very impressed how much Carl payed attention to what I was looking for in a new car. He worked with me on a couple occasions to find the EXACT vehicle I was looking for, and did what he could to work with me on the price. Even when they weren't able to give me the price I needed, he continued to look for other vehicles for me, eventually finding a BETTER used vehicle for a great price. He was not pushy at any time, and was great to work with. The loan officer (whose name I can't remember) had me in and out in less than an hour, and didn't try to sell me anything that I didn't ask for.

DHarvey

May 8, 2009

I had a great experience shoping at Mountain View. The salesman was very friendly and answered all of my questions. He had very detealied infromation about the features of my new Escape. He also was able to give me a very good price for my new Escape. I would recommend Mt. View to any one looking for a car.

danmoreschi

Apr 26, 2009

Shawn was terrific! He did what he said he would do and didn't BS me. I really liked his direct to the point way of dealing with the customer. I can not be happier with the Mustang or the entire experience. I will buy the all future vehicles this way and hopefully with Shawn. I had bought two trucks from the dealership some 8 years ago and moved away to Nashville. Now, I realize that with the internet I really haven't moved. Great job and service, Thank you very much.Dan MoreschiKingston Springs, Tennessee

Flagship

Apr 22, 2009

Shaun went the extra mile to ensure the truck was ready when I arrived. He managed the titling and registration in Alabama very quickly and smoothly.I am very happy with the vehicle and the overall service from the dealership. I would recomened them to anyone and will likely do business again mayself.I have purchased two cars at Mountain View and have been pleased each time.Thanks Mountain View,John B.

shirway

Apr 21, 2009

Rodney Grimes was very professional and knowledgable. He answered our questions and gave us the information we needed to make our decision to purchase the Fusion. We were comparing cars and had not planned to buy when we stopped at Mt.View Ford. But after our test drive and talking with Rodney, we were really impressed with the 2010 Fusion. This is the first Ford that I have bought in 30 years.

hshill

Apr 15, 2009

Shaun responded quickly to all E-mails and phone calls. I wanted a CD player installed in the truck I was going to buy. Shaun went out of his way to find a player. He even had a part overnighted to get it installed the next day for us. We live 150 miles from Mountian View Ford, but the high quality service was well worth the drive.

chat404

Apr 14, 2009

Everything I do "runs" through the internet. This was the BEST internet experience I have encountered in a long time. You guys are good. Keep up the great work. You will sell more automobiles. I do appreciate the E-Mail tags that Rodney and I went through. I know I sent MANY.....He was on top of every one of them. You got a good guy there, good personality. My trade was't an easy one, he made it work."KUDOS"Phillip Mathis

klaproth

Apr 8, 2009

Shaun (our first contact) went out of his way to make sure we had all relevant information as well as patiently explained our options and available ways of getting a new truck. Through 6 or 7 e-mails, and 3 phone calls, he let us know exactly his inventory, and was willing to work with us on pricing as well as some adds we wanted to make to our truck. It is unusual in this day and age to find such customer service..most dealers mouth the words, but Mtn View Ford, and Shaun deliver the goods!We had visited 9 other dealers, and I personally talked to 11 others, and Shaun made this OUR choice of places to come get a new truck.

RJS in Cashiers, NC

Apr 7, 2009

RJS in Cashier, NC here again. I wanted to add that when you phone the Internet Sales Team at MV Ford, you get Don Erwin's enthusiastic voice, promising you that your sales and accessories needs will be satisfied. I have discovered that this is true. No one in all of Ford can tell you right now how to get integral roof racks on a new 2009 F-150. Try it. I contacted some people at Ford central and they didn't know, or at least, couldn't tell me what would work. However, Shaun Kesler at Mountain View Ford in Chattanooga did the research and is providing me exactly what I requested: integral roof racks on my new F-150. MVFord has a local company they work with to help you accessorize your new Ford to give you all the custom functionality and luxury you need and want. As I said before, these guys are the real deal. And speaking of deals, you will not find a better deal on your new Ford anywhere. Just call Shaun Kesler and you will find out. Shaun also helped me find an amazing rear hard shell cover that retracts and locks into whatever position you desire, keeping what you have in the bed protected, or partially or totally exposed, as you wish. Shaun is having MVFord's associated customizing accessory company install it for me for an excellent price. Call these guys for an excellent deal that gives you everything you want. Although it probably sounds like I am a staff member, I assure you I am not. I am an architect, from an entire state away, drawn to MVFord's great deals and great customer attention.

bossvan1

Apr 1, 2009

I searched online for the truck I wanted and found it in stock at Mt. View. The salesmen were extremely quick to take care of me. Mt.View made the purchase extremely pleasant. I am a first time customer that will definitely be back.Jason Dalton, Ga

Hunter1123

Mar 27, 2009

I sent inquiries to the dealership 3 times to try and get a price on a new Ford Escape Hybrid. I tried Ford's website, MVford.com and even saw you had cars on EBAY and sent a message that way. After posting on this website they got in touch with me right away and have been very helpful. I am going to look at a car tomorrow.

IAmLegend2009

Mar 18, 2009

Bo Walls is excellent! I was checking out the Flex online and entered my zip code and email address. I immediately received a message from Bo which initiated the most unique sales experience of my life! He was courteous and professional. Since my previous car purchasing experiences left much to be desired, I lacked faith in the whole sales process. I had about a thousand questions for Bo and asked them as often as I saw fit. His patience and willingness to answer all of my questions was outstanding! He assured me the best available deal and the best fit for me. Bo Walls delivered 100%. The only way this experience could be any better is if he handles all of my future business deals!

DonA

Mar 15, 2009

Found great deal on internet for a car for my daughter. Shaun and I talked on the phone and sealed the deal. Drove down next day and it was ready to pick up. Looked good. Clean transaction. Friendly folks. Good price. Worth driving the distance to get the right combination. Best of all, got 43 MPG on 2008 Focus SE on way home. I really liked that!-Don

RJS in Cashiers, NC

Mar 15, 2009

Mountain View Ford is outstanding. Shaun Kesler, Internet Sales Manager, gave us the best price on our new 2009 F150 and a better trade-in value. While that may sound impressive enough, you should know that we live in Cashiers, NC. MV Ford is in Chattanooga, TN. We drove about 160 miles to deal with them because their numbers and friendliness and willingness to work with us was so much better than any other dealer in WNC. We experienced pleasant, efficient transactions, with none of the typical "let me ask the manager" hocus pocus that many dealerships work on you. Instead, they work on themselves for you and make sure that they are the low price leader and that they know more about the vehicles they sell so that they can explain the features to you and take care of you in a timely manner. Shaun Kesler also helped arrange for us several nice after-market add-ons that are cutting-edge. I was constantly impressed with Shaun's willingness to answer my questions, no matter how many or about what, and to help satisfy me that I have the very best deal for the best features I want. These guys are the real deal. No high-pressure anything. Just nice people who want you to be happy with the right vehicle for you, to keep you coming back, year after year, and referring other customers. Also, I would like to mention that Ford is the only American major vehicle manufacturer that did Not accept any of the US Government's bail out money. While I actually like GM and respect Chrysler, it seems that Ford has done a better job of financial planning and business forecasting than the others. I really don't like the idea of part of my taxes going to give a free assist to the companies whom I pay so handsomely for a new vehicle these days. If you want to help the American economy, I believe you should buy Ford, especially if they have a better vehicle, as I have determined, along with higher incentives, resulting in more affordable deals. Don Erwin and Shaun Kesler at Mountain View Ford prove this.RJSCashiers, NC

mjmahn

Mar 9, 2009

Don, my first contact, per internet follow-up, was excellent, as was Rodney at the dealership. There was a delay in getting the attention of the financing office, that was mildly irritating, but the finance gentleman helped us very much. He was the only one available that day. Next time we buy a Ford, it will be at Mountain View.

destone437

Mar 6, 2009

Dear Don, "Stoney" and I would like to say thanks for the friendly and courteous treatment that we received at Mtn. View Ford. Everyone that we had any dealings with were very nice. We were very pleased with Bo, as our Sales Representative; You, as our initial contact person; Jason, who did the paperwork and any other that we came into contact with during the process.Thanks again for all the assistance in our dealings with the dealership.

bhickerson

Feb 26, 2009

We were looking for a Lincoln Town Car. My hubsand found the one we purchased on Mtn View's website. Rodney Grimes responed to our emails. He was very professional(not the high pressure type of sales person). Rodney answered our questions and kept in contact every few days. During the course of our purchase we were introduced to several members of the sales team. Everyone was very professional and helpful. Our purchase was a enjoyable experience. Please give Rodney Grimes a call or email when you are ready to start your shopping for a automobile.Ray and Betty Hickerson

kim tomshack

Feb 18, 2009

i sent e-mail to several dealerships to inquire about price. bo was the first to reply and answered all my questions. at the dealership bo made the proccess of buying a new vehicle easy. bo found the color flex i was looking for, i picked up my new flex yesterday and i am completely satisfied.

TVAVOL

Feb 1, 2009

We had been shopping around for an 2008 Avalanche, and had found one at a local Chevy dealer. We had made an offer to them & were negotiating for a few days which was very frustrating. I found the Avalanche on the internet on Mtn View Chevy's website & scheduled a test drive for Friday 30, 2009. I was on Mtn View's lot for fifteen minutes & had made an offer that was accepted. I work a lot of overtime on my job, which is out of town, Mtn View saved me a lot of time which I appreciate very much. This is my 4th vehicle I have purchased from Mtn View over the years & I have been very pleased with the deals I have gotten. We are happy with the trade value they gave us for our Ford Taurus, they gave us more than the Chevy dealer with no negotiating. The way we were treated, & overall experience was easy, trading vehicles can be frustrating, Shaun & Don made it a simple, enjoyable deal, I will buy my next vehicle from Mtn View without question. Thanks for your help & we look forward to future purchases with Mtn View.

bfritts

Dec 30, 2008

Shaun and everyone we dealt with went above and beyond. We were very pleased with the professionalism and politeness we received. We perfomed some reseach on line and came into contact with Shaun via the web, his initial call was not "pushy" and we felt comfortable speaking with him.

Louise3015

Dec 23, 2008

I would have to say this is the easiest and most pleasant car buying experience I have ever had. Rodney had me complete the financial information online and when I arrived at the dealership all I had to do was pick out a car. Rodney had one he suggested and it was perfect. Everyone I dealt with was extremely friendly and helpful. I have always owned Fords since I feel buying a vehicle is a large enough purchase to buy American made to help the American economy. I will return to Mtn View when it comes time to buy my next car. I was suprised at how easy and comfortable it was to buy a car. Rodney Grimes is a great saleman and not your typical sales guy. I really appreciate his help and Mtn View for all their assistance. Thanks to all!

claude miller

Nov 25, 2008

i bought an 05 xl escape, from mr erwin my lady friend was greatly influenced by this sales rep,i felt i was being over charged howeverwent forward with the deal.today i stopped by to possibly trade fora more suitable vehicle since my lady is now x,and found that i hadreally been had,not only paid too much but way too much ,now im stuck with a vehicle.i even like less after finding out how badly i was shucked,i was offered on a trade 6000.00 dols less than my remaingnote.this negative vehicle worth must keep you all laughing but i assure you this it was a one time stick,never again i will not be backand will advise anyone to be very careful here..no wonder fmco has problems!!im going to give tem more if i can!!claude miller2514 union ave.chattanooga,tn.37404

angrycustomer007

Nov 17, 2008

My wife bought her car at Mtn. View ford in 2003. We have had it serviced there ever since. I have also had my F-150 serviced ther as well. We knew that it costs a little more to get your vehicle serviced at a dealership but thought it was worth it because they would always repair it on the same day and knew what they were doing. Last Thursday evening my wife took her Ford Focus in to have a noise checked out and to get an oil change. She was called at 10:30 a.m. by Gary the next morning and told the noise was a loose plastic guard under the front of the car and that the oil had been changed. The price was $85.00 for checking out and repairng the loose guard and $27.99 fo the oil change. We were told the vehicle was ready to be picked up and the total was about $112.00 before tax. He also said that the front brakes needed replacing for $179.00 but we chose to wait on that untill another time. We had to go to the hospital and told him we would pick up the car later Friday or Saturday morning. We were called again at 1:30 P.M. by Gary. I spoke to him this time and he told me that the car was ready and the price was $240.00. I knew that he had told my wife that it was $112.00 earlier and that the car was ready but I hadn't spoken to him so I told him that I would have her call him back. When she called him back to explain how the price had more than doubled. He said that they had done a software update on the cars computer and that he was not aware of it before. They are supposed to call before they do any repairs to get authorization like they had done earlier with the brakes but we received no such phone call. When we went in Saturday morning to pick up the car the cashier and the other worker on duty could not help us. We were told that if she wanted to get the car we had to pay and that she could call back on Monday to speak to the service manager. We went ahead and paid because my wife neede her vehicle to get to work. When she called the service manager on Monday he was rude and told her that since she had signed some paper that she had to pay and that she needed to pay attention to what she signed. We will not be buying any more cars from this dealership or using it for service. If you do take your vehicle there to get serviced don't beleive what they tell you on the phone or in person. It is what is in the 6 page paper they make you sign to get your vehicle back that matters. When you go to the cashier to pay you can see all these letters with positive feedback on the corkboard. That made me laugh because we were having an issue and couldn't get it resolved or even get a decent explanation while we were standing here in front of this corkboard full of these nice letters thanking them for doing such a great job. P.S. A couple of days after I posted this review I was contacted by Don Erwin at Mountain View Ford. He explained what had happened, apologized for the misunderstanding and we came to an agreement that my wife and I are satisfied with. It is good to know that there is someone who cares and will respond when a customer feels like they have been taken advantage of or mistreated.

Zlatin23

Oct 20, 2008

Shopping at MTN View Ford for our first new (preowned) car has been a great experience. Our sales representative Rodney Grimes did a terrific job explaining to us what needed to be done and how. Everything was done as quickly as possible and we left the dealership that same day in our new vehicle feeling very satisfied. Would we recommend this dealership? Absolutely!

DGC1970

Oct 16, 2008

After speaking with Mr. Irwin the service issue with my used vehicle was handled immediately and to my total satisfaction. The part was replaced at no cost to me at all. I would recommend that anyone looking for a good quality new or used car go see Don Irwin at Mt. View Ford.

vrheadrick

Oct 14, 2008

They were very helpful with helping me obtain my car. It was pouring rain and Rodney did everything so that I could stay dry. The car that I purchased was right for my circumstances and for its great gas milage. I would definately advise anyone to go to Mountain View.

williamhess

Sep 26, 2008

Shaun addressed ans assesed my needs and requirements very quickly. He understood and respected my limitations and worked within those requirements. As a result our dire transportation situation was resolved rapidly and efficiently. He did his job superbly.

DGC1970

Sep 3, 2008

Sales men were friendly during intial sale process, however felt it was un-professional to be emailing and txting when out on test drive and when taking credit application information. After sale was finanlized never saw sales men again. Vehicle was cleaned on the outside, but the inside was left dirty, had to take it and pay myself for the inside to get cleaned because I could not get the sales men back on the phone to see about bringing it back in to get cleaned.

purplemm33

Aug 29, 2008

Rodney Grimes is a great salesman. I used him two years ago when I bought my 2006 Ford Fusion SEL. I remembered him and contacted him to help me buy a 2009 Ford Mustand GT and my husband's 2008 Ford F-150 FX2 sport truck. Rodney is great at returning phone calls and making sure the customer gets what they want. I love Mountain View Ford because they are willing to stay late if they want someone to purchase a vehicle. I have been to other Ford dealers and they were closing the doors and leaving before closing time and would not stay to discuss a deal etc.

brittonr

Aug 26, 2008

These guys did a great job from start to finish,not standing over you,yet very helpful.They have a great selection of automobiles too choose from.If you don't find something you like here,your not looking.But if you don't find what you want to buy,these guys are more than willing to hunt it down for you.I would recommend these guys to any and everyone.Ill be back.Thanks guys.

ga341

Aug 10, 2008

Rodney Grimes was very courteous and professional. He did a great job. We love our truck. We will recommend him to others and look forward to trading with him next time. He was able to find a keyless entry remote for the truck. I didn't give "5" on the ratings because the body shop didn't as you say... "exceed my expectations." There were a few scratches on the tailgate that could have been buffed out with very little effort.Robert

manety21

Aug 10, 2008

Knowledgeable of product; good with interpersonal relationships; mannerable; assertive; willing to go the extra mile to make the sale. Shaun called several times to make sure I was satisfied with the purchase. After an error was made on the down payment, Shaun made sure it was corrected in a reasonable amount of time. Then, he called the next few days to make sure I was satisfied with the handling of the situation. I would highly recommend him to friends because he is so knowledgeable of his product, willing to please and a very pleasant young man with whom to deal.

lrose95

Jul 25, 2008

We have bought our last 4 vechicles from MTN VIEW FORD LINCOLN MERCURY.Kenny was so helpful and took the time to find out just what our needs were and found us just what we wanted. We are so pleased with our purchase and the service we recieve after the sale.

gjohns77

Jul 23, 2008

the whole experience was a pleasant and quick one... the only thing wrong that i can think of is the window sticker that i now have, that lists at least one featured option suppose to be on the truck, that is not on there. the paper listed the truck has ABS, when in fact it does not, per your shop techs. other then that, it was a pleasant experience dealing with Mt. View Ford, and if ever needed another vehicle, we will be back... hopefully Rodney will still be there....

muffybird

Jul 23, 2008

Shaun was one of the nices sale person I have delt with. He went out of his way to provide every detail of the transaction and provide quick results of every request.I would recomend Shaun and others at MVF to anyone looking for a car.Thanks again for taking care of me in such a nice manner.Carl Muffett

jhunt

Jul 5, 2008

I found the truck we were interested in seeing on the internet. I recieved an email from the dealership with information giving the contact person. I contacted the dealership and set up an appointment. Even though we could not meet with them until 6:15 pm, they agreed to see us that day. My internet experience was very good. Their website is user friendly. The staff at Mountain View Ford was very friendly and helpful. The truck with the color we asked to see was waiting for us when we arrived. We were not pressured to buy the truck. Every option was listed for us to review. Rodney was very knowledgable. Jason Rose let us select the add ons we nedded and did not force us to buy anything we didn't need. Jason stayed after hours to finish our deal. Rodney also stayed and offered his services if we ever needed them. I would recommend Mountain View Ford to anyone.

venus_df

Jul 1, 2008

I really had a great experience at Mountain View Ford. After looking around at several dealerships I was glad to be able to buy from a local one. Shaun's emails were truly informative and had some great links to useful websites like edmunds.com, so I felt like he was really on my side from the beginning. I was very impressed with Shaun's extensive knowledge of the new Focus and his top-notch presentation of the car. I felt like I really knew what I was buying. Also, Jason Rose was so helpful during financing and really helped me get a great interest rate. Thanks Shaun and Jason!