Mooresville Ford reviews

Richard Ansorge

Aug 13, 2016

Service was good and timely. I have brought my vehicle(s) here for service for more years than I can remember.Facilities are always clean and the people friendly. I will always come here no matter what I drive.

teacher

Jul 4, 2016

Staff was very helpful-answered all my questions. Nice facility. Felt valued as a customer.

Jeffery Mahoney

Jul 1, 2016

Vehicle serviced on a busy Saturday, in and out in about 1 hour.

Randy

Jun 30, 2016

Friendly, easy, no hassle buying experience. I have been there before. I will go there again.

Constance

Jun 26, 2016

We brought in our two cars for service. We also helped our friend purchase a car. Everyone was helpful.

Dee

Jun 20, 2016

I just wanted to express my gratitude for the wonderful service I received from Scott Hamlin and his crew in Mooresville Ford's body shop. This was my second experience with Scott. Would definitely return if necessary!! Thanks for everything including taking me home and coming back so I could get my car.

Jerry Sale

Jun 20, 2016

I have had many experiences with this dealership over the past year or so. From buying my new F-150 to having service work done. From all the different businesses I have ever had dealings with, not just car dealerships, Mooresville Ford has by far the most dedicated and customer friendly group of people I have ever been associated with! From Amanda in the service department to the people you meet just passing by, everyone is really friendly and willing to help you in any way possible. This business takes customer service to a whole new level which is far superior to most businesses I know. Cleanliness, customer waiting area and vehicle service are exceptional. So many company's and businesses in this great land of ours could learn a lot at Mooresville Ford.

Luv my Escape

Jun 17, 2016

Highly recommend this dealership. Very friendly and helpful. Had the best experience buying my 2017 Ford Escape SE.

Lorie

Jun 14, 2016

Very courteous service personnel and work performed to my satisfaction. The only reason I gave a 4 was due to the wait time even though I was there early but this was on a Saturday and the service rep did inform me that my wait would be 1-1/2 hrs.

milton veteran

May 26, 2016

I came in with a problem and we were able to resolve it with speed and accuracy.

Frank Del Rossi

May 16, 2016

Lou Coppola and Larry Cheek are like family to me. I never have a problem with a purchase or service at Mooresville Ford. Every time I leave I am completely satisfied. I would not change a thing. Thanks!!

Brandon

Apr 12, 2016

Neil in the service department is my go to guy for service. The team is very accommodating and provide great service. Highly recommended.

KevinY

Apr 8, 2016

This afternoon I look my truck in for an oil change and tire rotation and upon completion I pulled away from the dealership and could immediately feel something was wrong with the vehicle. Before I could turn around and take it back I could see the driver rear wheel outside the wheel well and coming off. I am fortunate enough that I caught this right away as their neglect could have been disasterous. I have had bad dealings with their sales department before and would never buy a vehicle from them but service had been ok until this point but now I will never step foot in their dealership and do my best to make sure anyone I know uses another dealership for service or sales.

Todd

Mar 24, 2016

Josh Doyle was very informational from the start, and not pushy at all. He made the entire experience very seamless, and it felt like he was being honest and sincere throughout. I would recommend working with him in the future.

Nikki reid

Mar 23, 2016

Ron Scott was one of the friendliest car salesman I have ever meet. He exceeded my expectations and did what he could to get me in a car. I will return for future purchases

Jim

Mar 21, 2016

Willie was a knowledgable and customer friendly salesperson

Robert Ollivierre

Jan 21, 2016

My salesman Wilbur was very helpful and was very moved by his presentation.

R. Burns

Jan 20, 2016

Just wanted everyone to know that may be looking for a Ford in the near future that Mooresville Ford is a very friendly and knowledgable dealership. They actually look out for the customer in the sea of automotive sharks available today.

Sam

Jan 18, 2016

I came in for an oil change and to repair whatever was whining noise in my engine of my mustang GT. After 1 1/2 hours, I was told about all these things I needed to do that had nothing to do with the whining noise. If I cannot rely on the service, how can I justify buying a car here?

CS Bustle

Jan 12, 2016

We had the best experience. After having frustrating experiences with other car dealers Mooresville Ford was just what we needed. Upfront and easy to work with.

Teresa

Jan 1, 2016

Awesome experience ! Love my new vehicle and the customer service on every level was outstanding !

Charles Abernathy

Dec 29, 2015

Always a pleasure visiting Mooresville Ford. I have been a customer for 30 some years and will continue to be one. Neil T always gives me a cordial greeting andtakes good care of my truck.

Wylie

Dec 4, 2015

I would recommend this dealership to buy a car or for service.

Jim

Dec 2, 2015

I bought my truck from them. Great hometown dealership where the customer comes first.

FredL

Nov 24, 2015

I was pleasantly surprised that the negotiations for buying my new Explorer could be so easy. My salesman Ron And sales manager John made the process a pleasure. That is something I was not used to in past purchases from other dealerships. The entire process went smoothly and all after purchase encounters were handled with the same professionalism and concern for me the customer.

Jeff Fusion Owner

Nov 21, 2015

This is the second new ford that I have purchased from Mooresville Ford. I have owned numerous new cars over the years, and for the quality, value, and performance, the 2016 Ford Fuision is the best car that I have ever purchased.I was completely satisfied with my recent service visit.

Bill

Nov 18, 2015

Took car in for warranty work. Car has under 14,000 miles. The seat trim panel won't stay attached to the seat. The seat fabric was replaced when I bought the car (different dealer, different city). I was told I would have to return car to the mechanic that originally did the seat fabric replacement. Really? Evidently Ford warranty is only honored by the selling dealer.

Perry Broussard

Sep 10, 2015

longer wait than normal, but day after holiday and extra inspection on air bag logo

Grant Mosteller

Sep 9, 2015

Wilbur Rouse was my salesperson and this is the second vehicle I have purchased from Mooresville Ford and Wilbur Rouse. The combination of Mooresville Ford and Wilbur Rouse makes for a pleasant buying experience. I have used Mooresville Ford's service department as well and the entire team at Mooresville Ford is Highly recommended.

Tony

Aug 20, 2015

Have never had any problems, everyone is always courteous and professional. Work has always been done in an acceptable amount of time.

Nenny911

Aug 14, 2015

I purchased a 2012 Ford Mustang MCA limited edition from Mooresville Ford in 2013. I recently needed to replace my old winter rat and, once again, Mooresville Ford had the best deals and I know from my experience with the Mustang that they will take care of me and my vehicle after the sale. They are consistently friendly and courteous. I work mostly with Larry Cheek, who treats me like family and takes the time to listen to my concerns and helps find a solution. I would recommend him to anyone. Honestly, I haven't met anyone at Mooresville Ford who is not extremely knowledgeable and helpful. It is well worth the 700 mile drive to do business with Mooresville Ford.Treating people well is truly where Mooresville Ford excels.

topdog1234

Jun 21, 2015

Had plugs changed and oil change on my f 150 pick up- the only person i dealt with was the service writer his name was Lou. Lou was the most pleasant person I have ever dealt with. Please let him know I am bragging on him. We had checked with dealerships all around the Charlotte area - Gastonia - Huntersville and Hickory and every body's pricing was in the same ball park however the way Lou talked to us not only on the phone before, but during our visit there made us realize that this was the ones we wanted to take care of my vehicle. I will be back next Saturday to have the front brakes serviced. Thanks again for having professional folks working for you ones that seem to care about your customers.

Budman

May 29, 2015

Was looking to purchase a newer car for my college daughter. Was looking at three different makes when we came upon the ford escape in another dealers lot. My daughter liked it but being it was a ford and we were at a dodge Chrysler dealer the salesman could not tell us much about the car so we decided to go right to the source and drove over to Mooresville ford. I can't express how knowledgeable the salesman was out the car and its features. After a test drive and long talk about the cars features we sat down and were able to work out a payment structure and warranty that was great. Bottom line my daughter drove out with a newer car at a great price. Give them a try, you won't be sorry.

Jeremy

May 27, 2015

Very helpful, all cars in great quality, very easy to buy from.

Sues

May 22, 2015

This is our ninth Ford. Carlos Rodriquez was great to work with. Offered us a couple options and really listened to our needs.

Joseph P Etters

May 20, 2015

This is about number twenty for me at this dealer.I always have a good experience at Mooresville FordJeff Shoe and Larry Cheek takes good care me and my familyThank you very muchJoe Etters

Cesar

Apr 20, 2015

Be carefulSharks all over.Don't sign anything until they explain you each item you will be charged with.Went in with a headache. Left with a headache. They fixed it after I complaint

F150 Guy

Mar 25, 2015

Thank you Larry Cheek for making my new ford truck purchase a pleasant one. !!!!

Clara Vidal

Mar 11, 2015

Excellent experience with the service team. Work was performed on a timely manner. Always satisfied with the quality of service.

HUGH McPHERSON

Mar 11, 2015

I WAS GREETED IMMEDIATELY BY A VERY FRIENDLY AND HELPFUL STAFF. THE REPAIRS AND SERVICE WORK WAS DONE TIMELY AND PROFESSIONAL.

LeeB1

Mar 3, 2015

Purchased a new 2015 Mustang GT Premium .What a sweet car just getting the feel for it and setting up all the features it has.

SLO

Mar 2, 2015

I have been using Mooresville Ford for all my service since moving to the area. I have always been respected and my concerns listened to. These are great people and provide great service.

Brandon

Feb 27, 2015

The service team was very helpful in both addressing and repairing my service issue. However, they should have more loaner vehicles availble for those repairs that require multiple days.

CAT

Feb 24, 2015

I TRULY APPRECIATE THE EFFICIENCY AND CUSTOMER SERVICE I EXPERIENCED YESTERDAY. I WAS IN AND OUT OF THE SERVICE DEPARTMENT IN 45 MINUTES WITHOUT A PRESCHEDULED APPOINTMENT.

JW

Feb 21, 2015

Timely and efficient. Answerd all my questions with professionalism.

strawdog

Feb 15, 2015

I just had routine work done on my 2010 Flex, and before that I brought my 1998 Mercury Mounteneer to Mooresville ford and they kept me on the road with this vehicle for more than fourteen years. Then they gave me a good trade-in price to put toward the Flex I purchased from them last year. I am never disappionted when I come here. I hope to maintain the relationship I have with them during the duration I own the Flex.

Jimmy Hyde

Feb 10, 2015

Quick and easy way to purchase a automobile! Just call them up and make an appointment to buy your dream vehicle

Vince

Feb 2, 2015

I traveled from Vermont to work in the Mooresville area for a few days when my Ford F150 began making exhaust noise etc. On a Saturday morning I limped into Mooresville Ford Service Area and was met at the door by Amanda. From there on it was the easy button. Amanda was great in setting up an appointment, explaining the repair, and also explaining the costs. She was very attentive and thorough. When the repair was complete there were no surprises. I would highly recommend Mooresville Ford to any travelers, local or visitors.

Andres Bejarano

Jan 27, 2015

Good customer svc, work done on time. Will go back everytime.

HausBldrNC

Jan 21, 2015

Amanda and the rest of the service dept always go above what I would expect from a dealer. I didn't even purchase my truck there and yet they make me feel part of the family.

Judy Ryan

Jan 21, 2015

quick service, used coupon, called when ready. checked vehicle well

Linda Hutchinson

Jan 20, 2015

I was very impressed with Mooresville Ford. My husband & I had driven to NC from VA to purchase a car at a local family auto dealer and a friend had recommended that we take the vehicle to Mooresville Ford to go over the car before we purchased it. Mooresville did COURTESY FREE multipoint inspection. We could not believe it was FREE and we weren't buying a car from them. Incredible. They were very nice, considerate and very thorough in the inspection. Their shop was clean and organized too. If I lived in NC I would be a regular patron of Mooresville.

Robert P.

Jan 20, 2015

Bought explorer late 2013 and just bought focus. Same salesperson for both cars. Did a great job, answered questions, helped me decide on a car tha I M very happy with. Finance and other paperwork went smooth. All around great experience.

John

Jan 18, 2015

Took my f150 in to repair the rear window which was leaking around the seal. The took my vehicle right away on the same day and fixed it less expensively than expected. Great service and fair price.

Terry and Donna Gilbert

Jan 18, 2015

Was contacted to make an appointment. Made appt but was put Ina queue poor communication internally created a longer than anticipated time for normal service. Bumped up to an other appt which was missed because of unexpected time at dealer. Priority should have been given. I informed ihad a appointment but wasn't informed iwasin a queue until too late. Unacceptable especially for a long term customer who's bought 6 cars over 13 yrs from this dealer. Should have been better communications with me. Why ask for me to make an appt and not honor it and not tell me? Made for a stressful day

Betty Dobey

Jan 14, 2015

Thank you Amanda and Mooresville Ford for a very pleasant service/repair experience. Customer service and satisfaction are a priority and very muchappreciated. Amanda, you are a great asset to your employer. Thank you.Highly recommend Mooresville Ford Service Department to anyone whowishes to have a good experience with service and/or repairs!

Donna Phillips

Jan 11, 2015

I have always gotten great service from Mooresville Ford. I have bought 2 SUV's from them and have no complaints .

dp

Jan 6, 2015

Very good sales and service experience. I bought my vehicle (new) there almost two years ago and have had it serviced there routinely.

Mr. Carmine Pesce

Dec 20, 2014

Always get great service at Mooresville Ford. The people are always helpful and knowledgeable.

Tom Pennoni

Dec 18, 2014

Just bought our fourth Ford from Wilbur and Mooresville Ford. He's always willing to go the extra mile to find you the vehicle you are looking for. We have never felt pressured while buying any of our vehicles here. You won't find a more friendly and professional group of folks anywhere!

Karen Whitley

Dec 11, 2014

While I was there, I purchased some accessories. Darlene was VERY helpful and took care of getting me what I needed. Amanda was my service writer and was very professional and thorough! It was a great experience!!

Doug Vick

Dec 10, 2014

In my opinion there is not a better dealership than Mooresville Ford!

Kay A. Durst

Dec 10, 2014

This dealership is way above average. Our salesman Willie Ammons believes in the Ford product he sells and the dealership he works in. We were given all the information we needed to make an informed choice and our questions were answered honestly and completely. It is obvious on entering the dealership that pride of product and attention to detail is the usual here.I was frankly astounded at how well everything was taken care of and the quality of the service and follow-up by the dealership. There was a mix-up regarding the navigation system which was resolved by the dealership to my complete satisfaction. I would recommend this dealership to anyone without reservation.

Rich

Dec 4, 2014

You won't go wrong bringing your vehicle to Mooresville Ford for service. They treat you like you would treat yourself. The greatest vehicle service department in the world.

cejames82

Dec 2, 2014

Purchasing the vehicle from this dealership was a normal purchase... the customer service when dealing with the service dept was a NIGHTMARE! The car is under warranty but good luck getting them to do any of the work in a timely manner. Multiple recalls, we make an appt to have the recalls fixed and they call after having the car for 4 hours and tell us that they took care of one recall but will have to order parts for the other 2 recalls.

Haus

Nov 12, 2014

Pleasant experience every time I need to go here for service. I wouldn't take my diesel anywhere else! As a matter of fact we take all our cars there for service and they don't even need to be Ford's. Amanda in service is fantastic and gets things done. Feels good to go to a business that is so focused on community as well. Thanks!

Victor

Nov 6, 2014

My new truck had a problem with one door speaker. They replaced it quickly. This dealership is very clean and organized and the service writers are very helpful.

Chuck

Oct 23, 2014

Each time I have my F250 diesel serviced my expectations are exceeded! No mater what the issue! Amanda as as a customer service representative and service writer is superb! She is the main reason I keep coming pack and recommend Ford of Mooresville to all Ford owners. ALWAYS A WONDERFUL EXPERIENCE AT ANY PRICE!!

JC

Oct 21, 2014

Purchased used F150 earlier this year. Customer service was solid, no pressure to buy vs. walk out... Had 1 issue, as oil light hadn't been reset, called, they confirmed it's dates of service and were pleasant in process.

Theresa Livingston

Oct 15, 2014

In just walked in Monday morning around 0830 0900 for an oil change and was done in 30 minutes.

valvir

Oct 15, 2014

I was driving to visit family at the lake when my car started having problems with the transmission so I decided to take it to the nearest dealership where I wouldn't have to drive the scary car all the way back to downtown Charlotte, come to find out I'm greeted by snotty attitudes and rude comments. I have never experienced such poor service at any place ever! I decided after research and my car being in the shop for over two weeks and then me having to take it back again the day I got it back that I would look into a replacement and now they are demanding money for me to get my vehicle because of the technician looking at it, well it's a security problem (recall), it shouldn't cost me anything to get something checked out by a technician that is not my fault. It's ridiculous and I would not advise anyone to even step foot there, I can't believe my experience and I would hate for someone to go through the horrible experience I've had to go through.

Smoke14

Oct 6, 2014

Bought my truck there and the entire processes was very enjoyable. Came in on a Saturday to get it serviced and had no problems. In and out in 30 min. with no appointment.

Christi

Oct 3, 2014

Provides excellent customer service and help you with any of your needs along the way.

Roland Estep

Sep 29, 2014

I and my wife had both vehicles serviced in a very timely manner. Although it was at the end of the day, there was no rushing to get us out the door.

Slick5276

Sep 26, 2014

Went with my husband to look at a used Explorer & ended up buying the 2015 Explorer off the showroom floor! The vehicle was the first one I saw when I entered the dealership & I loved it. They had a number of models to choose from. Our salesman really knew the vehicle & the features & was most helpful while we test drove a model from the lot. Dealership gave us a great deal for our old Explorer. My husband & I felt very good about our purchase. Would definitely go back to this dealership again.

F150

Aug 27, 2014

Great people great deals. This dealership got us in the vehicle we wanted at the price that was advertised. Highly recommend them to anyone.

Eloisa

Aug 16, 2014

My husband and I were very satisfied with the services we've gotten at the Mooresville Ford dealership. They've always been accommodating and very friendly. Whatever services we need done with our car were always done to our satisfaction, the reason we've bought 4 cars so far. Keep up the good work!!!!

Greg100

Aug 16, 2014

We drove in at 4:00 PM with a "Check Engine" light that had just come on. We were leaving on a trip in the morning. They had the car in the shop in minutes, found the problem, fixed it under the "Emissions" warranty and we were out of the in about an hour at no cost to us. Can't beat that for service!

JHM

Aug 16, 2014

I purchased a F150 from Mooresville Ford in April. Their process was simple, their people made the experience enjoyable. Then in August, I had the truck serviced. Friendly staff greeted me and took no time at all for the service. Yes, I would reccommend that anyone looking to purchase a vehicle stop at Mooresville Ford.

Don & Mary

Aug 13, 2014

Mooresville Ford makes us happy. How? By doing the right thing when we had a tire issue. The tires that came on on our car started making a roaring noise, they were very noisy - we had to keep the volume on the radio so high that we could not carry on a mild conversation. Mooresville Ford supported us by asking the tire manufacturer to change the tires to a softer ride. They did it. We are so pleased with the new tires. And by the way, the new tires still carry the high milage rating.

Bonnie K - new Ford Fan

Aug 10, 2014

I was just looking at a used Escape to compare to other cars I had looked at. Drove out the same day in a brand new Escape and love it. Sales people were prompt, friendly and helpful, no pressure, and very knowledgeable.

Friesian Mom

Aug 8, 2014

I own a 2006 F350 Lariat 4x4 LB CC with low mileage. Though I originally custom ordered it at another local Ford dealer, I could quickly determine that I needed a better service dept., which truly understood full size trucks. I have found that in Mooresville Ford, where I have any and all my maintenance and repairs performed. Their attention to customer satisfaction is exemplary. They will correct whatever is not right and work hard to earn your business.

Frank

Aug 3, 2014

In the past we had purchased two new cars and one used from this dealer and all were a good experience. When my wife and I were ready to purchase a new vehicle Mooresville Ford was the logical choice. Allyson Odendahl worked with us to get the vehicle we wanted with the options we wanted. She was very knowledgeable and genuinely interested in helping us through the process as opposed to just trying to sell us something. Everyone at the dealership couldnt have been nicer also. Very professional, no pressure, just an all around pleasant experience.

Jaxon

Jul 29, 2014

The best dealership customer service I've ever experienced!

Marsha Carter

Jul 28, 2014

I do appreciate the way the Service Dept and the Sales Rep. Handle the purchase of my new Ford Explorer and teaching me how to use the Sync, Radio and the Navigartional system. It was real help on a trip to Fl. a few weeks ago. Thank you very much. Marsha Carer

Mustang Sally

Jul 23, 2014

from the time I walked in, to the time I drove off with my new Mustang, these folks were just outstanding. My salesman Larry Cheek, was extremely courteous, friendly and knowledgeable. The entire sales staff made a point of saying hello and asking if they could help, but were not high pressure at all! Even the owner came over to introduce himself and to thank me for buying at his dealership. The finance staff was also excellent, again, giving me options on extended coverage, but not being too pushy. I felt extremely at home and very well treated. This was my first new car in 13 years so it was important to me that I was treated well, and I WAS! I would highly recommend Mooresville Ford to anyone, and I would ask for Larry, his southern charm put me at ease immediately and took all the stress out of what is usually a very stressful experience. I cannot say enough good things about this dealership!

Scott Champion

Jul 14, 2014

Had a great experience at this Ford facility. I would recommend it to anyone!!! Very friendly, but not pushy!

Hilda Jenkins

Jul 7, 2014

Mooresville Ford great dealership. Sales person Allyson Odendahl wonderful to work with. She called me back and emailed me all the information I wanted and answered all my questions. We drove 70 miles to buy from Mooresville Ford because of the professional experience we received from Allyson. We had found the same car 20 miles from us, but the saleman wouldn't call us back like he said he would. So that sent us looking for different dealship we when to 4 other one before go to Mooresville Ford we are so glad we choose to go to Mooresville Ford. We would recommend all of your family and friends to go.

john kinsella

Jul 3, 2014

Mooresville Ford provided a professional,organized and efficient processing of my purchasing experience. Ron Scott was a knowledgeable,experienced sales person who was customer oriented and effective in meeting my requirements

Richard M.

Jul 3, 2014

Mooresville Ford has the best service department In the business. They continue to go above and beyond to make it the best dealership experience possible. The work is always completed timely, at a fair price, and when you leave you know that they truly value your business.

Robert W. Yoder, Customer

Jul 1, 2014

I was in to get a "Tire replaced" and they did an excellent job taking care of me. "Neil Trusdell" was "fantastic" at getting my F150 truck serviced. I take it back there whenever I need service. Bob Yoder 112 Perennial Drive Mooresville, NC 28117 (704) 660-1135

Jim

Jun 26, 2014

I had an older F150 with a coolant leak, Mooresville ford fixed it right the first time and at a reasonable cost. We decided to buy a new truck and the buying process went smoothly.

Josh H Mooresville

Jun 16, 2014

Go see "Doc" he was good guy to deal with. Owner is on site and involved in the Business.

Heather

Jun 12, 2014

Excellent service. Very helpful. I always dread the car buying process because I know it will take several hours. We, however, did not experience this at Mooresville Ford. The sales team and managers were great and very prompt. I will return to buy my next car there. Very friendly staff.

Mary Ann Neil

May 30, 2014

Whether I come in to Mooresville Ford Service Center for a routine maintenance or DMV inspection I am greeted immediately and courteously by a friend professional. Fortunately I have never had to request a repair for something wrong but if I did I am confident it would be handled the same. The service from start to finish and during the customer waiting room is exceptional. I think it is a culture that is particular to Mooresville Ford because every employee, in any capacity, is a true professional who seems to like their job and appreciates customers. Thank you. I will always return to Mooresville Ford for service or, when ready, another vehicle.

tim carr

May 28, 2014

New key about $90. I thought was a little pricey. Service fine, in and out as I was told. .

Steve Rusboldt

Feb 28, 2014

I have had my 2013 mustang for 11 months now and love it! I took a year to research and look for the specific car I wanted and talked with dealers in 3 states. The only one that had my car was mooresville ford. Since I live in Charleston,SC I did my shopping online and by phone. Allyson Odendahl was extremely helpful in finding what I wanted and working with me to secure the deal. When I drove up to the dealer (4 hours) Allyson met me and did an excellent job making me feel at ease with her experience and knowledge which encouraged me to do this deal. The car she showed me was beautiful, I didn't have to test drive it but did. I waited a while to write this because I could not believe that I got my mustang and a great deal and thought something wrong was about to happen. I will go back to Mooresville Ford and look for Allyson when I buy my next car. She was honest and very helpful! Thanks!

chemhubb

May 15, 2013

We were looking for a new F-150 Truck and drove to Mooresville Ford. Allyson met us right at the front door and introduced herself and asked how can she help. We explained our needs and within minutes she located two very good choices for us that quite frankly either truck would be great. Our purchasing experience with Allyson was easy she understood all the features of both trucks and gave us a little time with no pressure to decide for ourselves. Once we deceideds she took a few minutes and came back with a fair and reasonable offer for our trade in and a very good discount on the truck . We will definitely purchase from Allyson Odendahl again in the near future this time for a car.

Pkbales

Mar 29, 2013

Allyson did a great job. This is the second vehicle I've bought from her in 6 months. The finance manager did a good quick job.

Steve Johnson

Feb 26, 2013

My dealings with Mooresville Ford was nothing but outstanding. My experience with salesperson Allyson Odendahl and sales manager John Keyes were nothing but great and would highly recommend them to anyone that is looking to purchase a car or truck. Great job to all at Mooresville Ford

Ford expedition fan

Jan 7, 2013

I had a wonderful and positive sales experience with David Stonestreet that I wrote about in a previous review. I would like to take the time to highlight another wonderful employee, Michael Blank. He is in finance and customer relations. Michael Blank took the time to explain in detail how to use the bluetooth system. He was very patient with my 12 year old daughter as well who asked continuous questions about hooking up her ipod to the system.I was also thrilled with the low interest rate that he got for me on my used car. He beat USAA's rate which is one of the lowest in the industry. I was impressed with his professional demeanor and relaxed style. He also has an excellent personality and he is very likeable.

forestcity

Dec 21, 2012

Stopped just to look, had no intension of buying anything. Spotted a used F550 P/U ( that doesn't exist), while looking it over, Doc came over then went and got the key so we could check the mileage. 2003 with only 28000 miles! Future plans were to find one that would take a P/U camper. Couldn't pass it up and with almost no hagling, Doc and I worked out a price and took it home that evening. Real helpful, nice guy, probably could have hagled back and forth and saved a little, but didn't feel it was worth it. I certanly would go back and deal with him again when we replace my wife's car.

Cheryl and Jim

Dec 20, 2012

Allyson Odendahl was great as a salesperson, and the overall buying experience was good. Very friendly staff. My only complaint is with the sales managers, John Keyes and Sumner Corrigall. My husband and I had received an offer from Carmax to purchase our trade-in car. I was told by Sumner and John that Carmax charged a "disposal" fee, which meant Carmax's offer was worth less than what we thought. Based on this knowledge, my husband and I accepted a lower offer from the dealership for our trade-in. Turns out, the information they told me about Carmax was completely invalid. I received an email from John Keyes apologizing, stating they were unaware that Carmax "discontinued" the disposal fee. Per Carmax, they have have charged a fee to begin with. We felt they completely lied to us, and based on this lie, we were were jipped out of money on the trade. Mooresville Ford did do the right thing, and my husband and I were mailed a check for the amount we were shorted. All's well that ends well, and I sincerely thank John and Sumner for making things right. I understand that the car business is about selling cars and making the deal quickly...but I just didn't appreciate being outright lied to in an effort to get papers signed.

Happy customer

Dec 19, 2012

We are so happy with the service at Mooresville Ford. Allyson Odendahl our salesperson was top notch. The rest of the team were awesome. Fast and friendly service.

dapu27745

Nov 14, 2012

The sales team at Mooresville ford is wonderful. It was my best experience at a dealership. They have a very helpful and friendly staff, especially Wilbur Rouse and John Keyes.

mreller

Oct 21, 2012

This is the first time in my life I have ever paid sticker price minus a rebate for a new car.I quess at age 65 I am too old to spend all day at a dealership haggeling over price.

New Black Mustang

Aug 16, 2012

Allyson Odendahl did a wonderful job helping us purchase our new Mustang for my son's graduation gift. Everything went smooth and on time. Thank you

tgfarrell

Aug 3, 2012

I had a great experience w/ Mooresville Ford.My salesperson (Allyson)was great very professional,nice and did everything she could to get me into my vehicle!Being a female purchasing a new vehicle,I was very pleased to have a female salesperson.My experience was stress free and all went very well!

Squeak-squeak

Aug 1, 2012

I found my Kia Soul online at Mooresville Ford. I called the dealership and set an appointment with David Stonestreet. Got there early Saturday morning and took the car for a test drive. Fell in love with the car and made my offer. They accepted and David had the paperwork filled out in a matter of minutes. He sent the car back to get cleaned. He offered me coffee or drink. We chatted and he is very nice. Sent me to financing (right there) and was finished in about 10 minutes. Whole process probably took 2 and a half hours. Very nice experience at the dealership. No one was pushy at all. David Stonestreet has style---laid back. I like that. Thanks David!

privacy3

Jul 28, 2012

This is my third new vehicle in 2 years and every facet of the buying experience has been outstanding. These folks simply do not disappoint. I would recommend Michael Blank in sales for his in-depth and extensive knowledge on all facets of technology. Michael has been a true "point man" in every purchase and he truly belongs in a Bentley dealership.Gray in F&I is a good person who I truly trust in the financing process and is one of those rare folks who takes great pride in working the best deal with a local lender so everyone feels good and wins. He says I need it, I buy it.Jeff & Brad, a father and son team in service are fantastic and treat you a level of respect not common and they insure you never buy anything you do not need. Thats an oxymoron for a service department! I could go on and on about this place but they are that good and the key to maximizing your experience is to negotiate a deal from a level of respect and trust the process. I have never once felt I was being misled and at any time :-)

jshuler42

Jul 17, 2012

My wife and I bought a new 2012 Ford Fusion here. We feel like we paid a fair price and David Stonestreet and Michael Blank were very helpful in our purchase. They were eager to help us in any way, so it has been a good experience. We like the new Ford vey much.

lkn_run

Jun 4, 2012

Excellent customer service and work. I was recommended to them and I would recommend them as well. Scott was very informative with the estimate and work he would be doing and timely with getting it complete. They also took care of having everything line up with my insurance and the rental company. Scott and Donna were excellent too work with.

ubermjo

May 16, 2012

Very pleased overall with our new Ford Fusion. We had purchased many Fords in the past and had gotten away from Ford. We were so glad to come back. The car was exactly what my husband was looking for and we were very very pleased with the nice young man that assisted our sale. Thank you again!Mrs. D Crisp

mshalvey

Dec 6, 2011

My experience at Mooresville Ford was great. I was assisted by two very helpful sales representatives who were able to get my college age daughter into the right car for her needs and her budget.They assured me that the car we were buying was reliable and that Mooresville Ford put each and every car through an 18 point check list before they qualified to be sold.The car we bought did have a problem that we discovered a few days after the purchase. Mooresville Ford sent my daughter to a dealership in her college town and promplty repaired the problem. They stood by their product and took care of my daughter.We have two Fords now and will be in the market for 3 cars in the next 5 years(one of our Fords has 297,000 miles on it) I will be buying my cars from Mooresville Ford.

Daleco

Jul 11, 2011

Ford Offers Service Rebates but I failed to see one yet..Seriously thinking of new dealership all together..They tell you what it cost to service your vehicle then they add more to the bill.. they never give you an exact price.. They charge you for parts, but they never put them on.. they fix your old part and charge you for a new one..found this out just recently.. On a car I bought from them in 96..

privacy2

Apr 18, 2011

Superior customer service, follow-through and tremendous follow-up. Michael Blank is an exceptional customer advocate and at every turn insured a smooth and wonderful new car purchase. Gray in the Finance Department was the consummate professional and the service department has always been exceptional.I am without reservation a customer holding all parties accountable to an exceptional experience, or I will walk... Not the case here and I would without reservation purchase and refer my personal clients to Morresville Ford.

ashschwahn

Nov 20, 2010

BEWARE OF THIS DEALERSHIP! They will try to rip you off and LIE LIE LIE to you! They are very rude and not friendly at all. They were complete jerks during the whole process and have NO product knowledge whatsoever!! Go to Huntersville Ford instead they are very friendly and help you every step of the way..I highly suggest it!DO NOT GO TO MOORESVILLE FORD. THEY ARE TERRIBLE.

ExBamaGal

Jul 10, 2004

Bought my 2000 Mustang with 12,000 miles and still under warranty. Since the time I bought it I have had problems with the clutch (throw out bearings). Took the car back to the dealership more than seven times still under warranty and three years and nearly 70,000 miles later they still have not fixed the problem. Now they want me to pay to have it fixed when it should have been fixed under warranty!!