MINI of Portland reviews

Anne Johnson

Sep 3, 2016

Great dealership. Really appreciated the courtesy shuttle taking us to a restaurant for lunch while our Mini was being serviced.

MG

Sep 2, 2016

Jesse and the folks at Mini PDX made my purchasing experience a joy.

Tim

Sep 2, 2016

Very nice experience. Didn't feel pressure to buy. My second time buying from here and would highly recommend them

saMC

Aug 31, 2016

We were only in Portland for 1 day and we went on two test drives, purchased a car in less than 4 hours. Everyone was extremely helpful and accommodating. It was the best car buying experience we've ever had.

woodcreative

Aug 31, 2016

Well, I had my second date appointment, and I'm ready to make a long term commitment to MINI of Portland. LOL What a fabulous car and team!

Lori&Ron

Aug 29, 2016

My husband & I were looking for a used Ford Edge and found the perfect one at Mini Cooper in Beaverton. Allen took my inquiry call and gave excellent customer service from the initial phone call to getting us in to working out our perimeters thru to financing. Never pushy or manipulative, always patient, positive & informative every step of the way. We will come back one day, hopefully for a Mini. I recommend this dealership and specifically Allen. You'll not only get great customer service but you'll feel like you've made a friend.

gallo18

Aug 28, 2016

I am from out-of-state and it was my first time coming in for service at the Portland dealership. Brandon was extremely helpful and communicative with the service provider that I go to back home.

Patrick O'Dierno

Aug 25, 2016

The most fun car buying experience we have had in our over 50 years of being together. Patrick Walker is first class and made us feel like family. We would and have recommend Mini of Portland to anyone that asked and boy have we been asked. The car is so fun to drive, especially with the top down. We would do it again in a heart beat.We are very happy Mini owners!Best RegardsPat & Sue O'Dierno

Olivia

Aug 24, 2016

Brandon is awesome! He explained everything that needed to be done, so I felt comfortable agreeing to it over the phone. He is friendly and very well organized. It was easy to sign up for a service appointment online. The car was done 3 hours before I said it needed to be. Brandon kept me informed of the status of my Mini the whole time. Overall, awesome experience every single time I go!

Rdaubens

Aug 23, 2016

Brandon was extremely helpful in organizing my service. He provided experienced feedback in the selection of new tires. He also arranged transportation for me. For my next service appointment, I will definitely work with Brandon again.

horsegirl88

Aug 22, 2016

Kirstie Gebhart is the perfect representative....low key (which is hugely important to me), did not push me at any point, and was very well informed. All the staff I dealt with were professional, courteous, and gave me great service. The only reason I did not put 5 stars on my rating is that it took a long, long time for them to get things printed out for me so I spent time playing Word on my phone to pass the time. But this really is a great dealership. I usually buy BMWs, but I think I'm a convert to Mini of Portland.

Mini Max

Aug 22, 2016

We worked with an excellent salesman, Safder Rabbani. From start to finish we felt that we were treated with respect and care; in fact, the whole team was interested in showing us a car that worked for us. A great car-buying experience overall.

SoCalGal

Aug 16, 2016

I am very picky when it comes to shopping, but purchasing a new car has never been easier at Mini of PDX. Safder and his team listened to my wants and needs and guided me to the vehicle that was meant for me. I am very Happy with my purchase.

Mini lover

Aug 12, 2016

Always a great experience at mini of Portland. Waiting area is very comfortable. Loaner mini was spotless. Victor is very helpful and explained everything in great detail.

Bonjoc

Aug 12, 2016

All the staff at Mini of Portland are Rockstars. Professional, courteous, and compassionate people who are committed to making sure your vehicle is taken care of in an efficient manner with minimal disruption to your lifestyle. Thanks so much.

Wayne

Aug 12, 2016

Brandon, Andrea and Rae are the three Mini of Portland employees I interacted with this past week. Without exception, they were unfailingly polite, congenial and at 7:00 am alert and on top of things. I was treated as though I had purchased a Bentley not a Mini and I'd rather have the Mini anyway.

Minier

Aug 11, 2016

Fun day! We got to go to the zoo (my daughter's first time) while our Mini was washed and vacuumed and taken care of.

Bozo Farrel

Aug 10, 2016

Purchased a 2016 Clubman which included trading in a near new vehicle. The Clubman fits our lifestyle exactly, unlike our trade-in. Our purchase experience was very comfortable even though the process was quite lengthy. Our sales consultant and finance officer were both on top of things. We would have given all items 5 stars except that we don't much like extended hagling over $ and we found the facility to be a bit cramped. However, all things considered, we were pleasantly surprised.

mmm2kids

Aug 9, 2016

Fun store! Byrn is the best salesman ever! Not that there are any other options to buy a new Mini in Oregon, but I would recommend the Mini dealer to anyone looking for any used car! All staff from service, sales and finance were not just professional in answering questions, but they were excited to work with us and worked hard to make sure we were 100% satisfied and comfortable with our decision to buy. Thank you all!

mowfast66

Aug 9, 2016

Safder was very informative . He answered all our questions and showed us many different models. I would buy another vehicle from him. Good job Safder

Gene

Aug 8, 2016

Our experience reinforced the reason for coming to this dealer! All work with us was exceptional! Thank you!

Jill

Aug 7, 2016

The time I spent with Jami was educational, informative and professional. Jami answered all my questions and then went over all the ins and outs of the Mini. She is very pleasant to be with, the Mini folks are lucky to have her. Jill

rude700

Aug 7, 2016

overall everyone is very helpful, courteous and attentive. Kenneth was great. I had a great experience with your service and staff. Thank you for providing excellent service.

David farrel

Aug 6, 2016

From the Internet Coordinator, Derick to the Salesperson, Safder to the Finance Manager, Christina, everyone treated us with respect and kindness. I would certainly recommend any of these wonderful folks to anyone in need of TLC.

Alexa

Aug 5, 2016

The employees of Mini of PDX have always been friendly, knowledgable and professional. Again, with this service visit, they held true to form. Our only moment of discomfort was during the shuttle trip back to the dealership when the Uber driver made a questionable and potentially dangerous move in traffic.

June Lietz

Aug 3, 2016

From my "just looking"- to my test drive- to ordering "my MINI what a great experience. Bradley O'NeilWas so knowledgeable on all aspects of the car to where I could have trust and she has a great personality. The test drive was fun with the mini and Bradley provided me with brochure and encouraged me to online create my car, a few weeks later after building the car she reviewed it with me and I hit the go button to order mini my way. When the car arrived and was ready for me again Bradley did a great job of welcoming me back to the dealership and DJ made the financial and closing of the deal very pleasant. Steve was there making sure I had plenty of time for questions and signing. All three worked with me after closing to make sure I got to drive Miss Mini home that night.

Red Racer

Aug 2, 2016

September 2015 I purchased my Mini Cooper from Portland Mini from Bradley Oneil after she found my perfect car. I'm still loving every minute of driving and unfortunately had an incident. I was a relieved when when Bradly directed me to Brandon in them service department and he took care of everything. Brandon was so courteous to call me with updates on the progress. I enjoyed every second of each experience I had from test driving, financing and even the sad day I had to have it towed in. I felt very well taken care of at each moment.Very Warm ThankyousChristie Smits

dcrain1

Aug 1, 2016

Service took me in on a walk for the 2nd week in a row. I have 2 x 2015 minis. Great service and quick turn around !

Rdhogue3

Aug 1, 2016

Safder was very very helpful and so knowledgeable. I did not feel pressured or rushed. Everybody was very friendly amd helpful. I am very happy with my purchase and would definitely choose them again. I am telling all my friends about this great dealership and staff!

Rhonda Knight

Jul 29, 2016

Consistent high quality service, friendly knowledgeable service advisors.

Alexg

Jul 29, 2016

Brandon was very professional and clear in his communications. He arranged transport to coffee shop and gave me updates on new models, as well as showing me a clubman. Product knowledge was very high

Doug

Jul 29, 2016

Our salesman (Jesse) couldn't have been more thorough and courteous. Janie the genius was great and the finance guy (Salah) was amazing. They all made the experience fun instead of stressful.

mcstafford

Jul 29, 2016

I was in for a brief scheduled appointment to do a no-charge power-steering recall, but left (earlier than expected) with a car that had been washed, vacuumed, and had a minor bit of cosmetic trim put back into place. All for no charge. What's not to love??

Huerta47

Jul 27, 2016

I went in to look at a Volkswagon GTI and was set on purchasing it, but I ended up in a financial situation that made the car a bit out of reach. Even despite the difficulties, Safder worked with me to find a car that would fit my needs, desires, and also my budget. He suggested many automobile options and was helpful in the process of narrowing down what I wanted and what would serve my needs. I've genuinely never had an experience at a dealership where I trusted my sales associate to the level that I reached at Mini of Portland. Excellent staff and dealership, I would certainly recommend!

EO

Jul 24, 2016

Peter was kind, helpful, and honest throughout my experience at MINI. I appreciated how he went above and beyond as I bought out my lease. Even though I have had my MINI for three years, while finishing paperwork, he had it cleaned up for me so it felt like I was driving off the lot in a new car.

Ian T Cain

Jul 24, 2016

We really just stopped in to get some ideas and get more insight on Mini. We were also trying to feel like we had salvaged a wasted trip from Yakima when the used Mini we came to see from a small dealer near Salem turned out to be a total dud. We didn't think we would find something that both fit our budget and that we loved but we were wrong and pleasantly surprised. We had to actually choose between cars in fact. Safder was a great help and was understanding of our situation. I think we had more factors playing into our decision than most folks do but he was patient and helpful with weighing pros and cons. It was a long day for us but worth the effort. We just wish we'd gone there first.

demosduarteatyahoo.com

Jul 23, 2016

The sales consultant went above and beyond. He is an amazing person. Took the time to go through many vehicles and really explained the warranties. Highly recommend him.

Jill starling

Jul 21, 2016

Excellent service. Positive people. Got me exactly what I needed in a quick and efficient manner.

Ronald Wardman

Jul 21, 2016

I called Mini of Portland to make a service appointment and asked for Brandon Maggs. He is my "go to guy" He was able to get me in at a time and day +that worked perfect for me. I live 230 miles from the dealership so it is not an simple thing to arrange.. We had previously discussed installing XM Sat in my 2015 Mini. We finalized on doing that and he gave me the exact cost.. He said that he hoped to have my vehicle ready at closing but advised me that there is always the possibility of an unforeseen delay. Having prior experience with this possibility, I made a reservation at a nearby hotel. It did turn out that a software download did not go as hoped so my Mini would not be ready for the next morning. Brandon kept me informed of the process. I am completely satisfied with the service at Mini of Portland. They go out of their way to accommodate me and also have a car available. Several of the service people have been there for a long time and I find that comforting.

Christo

Jul 21, 2016

The dealer was easy to find. The sales staff we dealt with were knowledgeable and communicated promptly. A good selection. Large selection and showroom. Friendly and helpful staff.

mona1234

Jul 21, 2016

Jesse and mini provided a great service and experience. I would highly recommend Jesse and would gladly work with him again! I love the mini countryman!

Kelly

Jul 20, 2016

Friendly and easygoing! Great car buying experience!

Trisha's Mini

Jul 18, 2016

My experience buying from Mini of Portland was great. Safder was fantastic. He was friendly and helpful. I knew exactly what I wanted and he found it for me. He was not "pushy" the way so many salesmen are. I feel like I made a friend. I will recommend Mini of Portland and especially Safder to anyone who will listen.Trisha Davina

Mary

Jul 17, 2016

Did not try to upsale me. Told me what needed to be done on the day of the service, and an estimate and timetable of maintenance. I appreciate the honest.

Sparkles

Jul 17, 2016

We have been out to look for a mini several times and this was by far our best experience. Thanks to Safder we had a great experience and saw literally every car on the lot that worked for our budget and taste!

RAF

Jul 13, 2016

My sales advisor, Bradley, was exceptional; she made the process easy, and I got the exact car I wanted. She had many great suggestions and there was no hassle. She went the extra mile to make me feel like a valued customer. Financing process was smooth as well. Shows the dealership is well managed.

Robert Ancheta

Jul 11, 2016

Kirstie was easy to deal with, she kept us informed about the delivery of the car and handled everything in a professional manner, we could not of had a better car buying experience. We love the car.

Daniel

Jul 10, 2016

Friendly, quick, and helped to shuttle me to Max. I appreciate the work. Cheers

Michael Roach

Jul 9, 2016

Peter was very helpful getting my first Mini. He was helpful, knowledgeable and keep things interesting.My wife and I liked dealing with him and DJ.

James20450

Jul 7, 2016

Fast friendly and efficient. I was in and out in a very reasonable time at a very fair price. The quality of work and friendly service were greatly appreciated.

RossC

Jul 7, 2016

I leased my car from Portland MINI back in 2013 and after three years I decided to purchase it rather than return it. Peter helped me with the process and made it as smooth as possible. When I was considering getting a new MINI he went above and beyond to ensure I had a good experience. Everyone I've worked with at MINI has been personable and friendly. I've never had the sleezy salesman vibe you get at other dealers. I really can't praise Peter and the rest of the employees there enough.

Jacque

Jul 5, 2016

As always, it was an easy process to get my MINI serviced and the service writers were professional and helpful.

kelly

Jul 5, 2016

Don was great! He was able to locate the perfect mini for me! He was knowledgeable and my experience was enjoyable. I would recommend him to anyone looking for a Mini

Roadtripforacar

Jul 5, 2016

We found our car online and worked with Peter over the phone before flying to Portland to buy it and bring it home. Peter was amazing to work with, both over the phone and in person when we arrived at the dealership. He even spent time talking to us about routes we should take and sights we should see in the area. He went over and above as far as customer service and friendliness go and I would fly to Portland to buy another car from him in the future!! It was well worth the trip to know that you're working with someone who is trustworthy and who cares about the customer!! Thanks, Peter!!

Cooper, Leslie

Jul 2, 2016

Pat Walker and the entire crew at mini made my buying experience at mini great! When I found the one I was looking for they made sure to go through it with me, showing me all of the great features my new mini had! I highly recommend checking them out.

SusanDL

Jul 2, 2016

We dipped our toe into the Mini Culture three years ago. We love the driving experience and pure enjoyment of our Countryman. So, we upgraded! Safder was amazing to work with. He got us a fantastic deal and a fantastic new car!

BobC

Jul 1, 2016

Great service department. Friendly professional and fast... Ken Slaughter does a great job. I would recommend MINI of Portland to anyone that wants the best for their MINI

Evelyn

Jul 1, 2016

The oil change was quick, completed within the timeline quoted. My car was vacuumed and washed. After my service was completed they reviewed the findings with me.

VAL2016

Jul 1, 2016

Great service department. I would recommend Mini of Portland for Mini service over independent garages because I think the techs know the cars and they have access to parts and resources that others may not have. Also, the dealer has the tool that reads the key to find out what the car needs. I doubt if independents have it. Service was completed when promised and I am pleased..

Annlie Leedy

Jun 30, 2016

I called about a question I had about my tires. My question was answered and I was advised I could bring my car in a bit early for service, as it was almost time. The appointment was made so it was convenient for me. My first time in. I realized I could bring my dog with me and just may do that next time. Quick, efficient, friendly service.

Patricia Davina-Grimes

Jun 30, 2016

This was the most enjoyable car buying experience I have ever had. My salesperson was exceptional. I was made aware of options but not pressured to buy. I would recommend Mini of Portland to my friends. I love my car.

Seth

Jun 30, 2016

Safder was our sale person and he did a great job finding us the right car for this purchase with the quality and price that we are willing to pay for. Our visit was very friendly, relaxing and we didn't feel being pressured to make a purchase on a car that wasn't right for us. After a few test drive, we got what we were looking in the price that we are ok with. When we pick up the car, it was detailed nicely and we received all the information about what has been done before receiving which is a good piece of mind for us. We are happy to work with him again in the future purchase from this great experience.

Mark Geesey

Jun 27, 2016

Went in to discuss the possibility of adding Paddles shifters to my 2013 MINI JCW. After meeting with the Parts Manager and Service Manager it was decided that MINI of Portland would have to submit the P-UMA to MINI. The parts were ordered same day and Jarid who is my Service Advisor kept me informed of the progress on the parts. All of the parts finally arrived and the service appointment was scheduled to get everything installed on June 18th.

Shenx22

Jun 24, 2016

Bryan Weigel was our sales Rep and if you are looking for a person that takes time to listen and work hard on getting you the best deal and get your needs met. You should schedule an appointment with him today.

Christina Hartman

Jun 23, 2016

MINI of Portland has always been a fantastic place to go. I have always felt welcomed whenever I've come by for a visit.

EugeneMiniOwner

Jun 18, 2016

Routine service was performed efficiently. Other issues were diagnosed and fixed promptly and with excellent result. I am from out of town and Brandon managed to have service usually available only week days performed on a Saturday to accommodate my schedule, which I greatly appreciated. Staff was friendly and courteous.

Jim Planck

Jun 16, 2016

Excellent care from our sales professional! My wife and I had many questions on the Mini's and our sales professional answered them all and use humor along the way. We had a great experience and would recommend Mini of Portland to anyone exploring the purchase of a new Mini.

SEC58

Jun 16, 2016

Mini of Portland is always top notch with their customer service. Brandon always takes great care of our car and goes above and beyond in making sure every visit is an excellent experience.

Ksanburn13

Jun 13, 2016

Bryn was phenomal to work with! He was so patient during the entire purchasing process. He made sure I found the perfect car- even if it meant test driving 15 cars in a row on a 100 degree day to find the perfect one that really suited my needs. He even made sure the AC was on and seats were cooled, and had an ice bottle of water before I test drove them- now that's what I call service!! He was very genuine and honest throughout the process which I truly appreciated. He was incredibly knowledgable and still continues to check on me even after purchasing my car from MINI. Steve and Salah were also so incredibly accommodating to my budget and really worked with me to help me understand every financial aspect. I have never EVER had this great of service from a car dealership or a sales team! A huge thank you to Bryn and the team for such awesome and professional service!

Stars

May 27, 2016

GO BRADLEY! I called MINI and Bradley answered. I may have asked some stupid questions, but she answered them. She even went to the car itself and checked on it. Nobody I contacted, except her, did that. She even went the extra 2 miles and helped me save on shipping by helping me with a plane ticket. Love ya, Bradley. Just goes to show, even us 60 year old widows have money that is just as good as anyone else's. (I live in Boise and have been searching for my car, calling many dealers. Sadly, I called 4 other dealers and all discounted me as if my money wasn't any good. I would want some answers to my questions. The gentlemen would always say ok I will get back with you and I would never hear from them.)

Suzanne Lopez

May 21, 2016

I just drove away in my new vehicle thanks to Bradley. She called me yesterday with all the information I wanted, and today I have a new car. She is thorough, very knowledgeable, she owns a Mini, and quick, she knew I was short on time. We test drove, she showed me all the functions, there are many. The best part, no pressure, at all, on the phone or in person. She will tell you if its not right for you. I have an open door to ask more questions, I will, so I couldn't be happier with my purchase. Thanks Bradley, I will highly recommend you and Mini of Portland!!

Portlandminisucks

May 20, 2016

I came into the dealership to purchase a vehicle, took it to my mechanic as agreed, and came back ready to buy after a noise issue was resolved. I emailed bob stating that I would like to buy the car, he acknowledged my email saying that the car would go in for repairs and than be ready within a couple of days for purchase. When I contacted bob again about coming in for paperwork, he stated that the car was sold out from under me on his day off and no further explanation. The dealership stated that since there was no deposit down, they did not hold the car. I can understand this business practice, but bob dropped the ball and did not give me the impression a deposit was needed to hold the car that Even after I emailed him expressing interest in the purchasing the car. The sales manager knew about my interest and did not bother to explain what was going on before selling the car to the interested party. Horrible customer service by the dealership and Bob showed little concern when the topic was brought up taking 2-3 hours to respond to my phone call asking what had happened. Derek never returned my phone call, and Steve when addressed did apologize but offered little compassion throughout the whole transaction. In the end, the car was sold and there was little that they dealership could do to correct their actions taken, but leaving me out during and after the process showed that they are only concerned about the bottom line and not the customer's experience. I will not recommend the dealership when asked where to buy a new or used car and word of mouth is typically the best and cheapest form of advertising. Too bad for them.

jeffrey64

May 5, 2016

We have shopped other at dealers for months. Then we met Peter Hisey at Mini of Portland. He made the buying experience actually fun, with no pressure, Honesty, and a very relaxing environment. I will Highly recommend buying your next new or used car from Peter at Mini of Portland. And be sure to ask for Salah Husein as your finance manager. He also made the buying experience relaxing and fun.

Maggie

Apr 28, 2016

DJ is not only friendly, incredibly knowledgeable, and helpful. He is also very much available and puts himself in the buyer's shoes! DJ shares his number with his customers and is available via text. This made communication a LOT easier than it had been for me with other representatives at MINI (Today is my day off, I was sick, I'm with a customer, etc). He was prompt to respond and gave me weekly updates of my custom car as it was being built and shipped over seas.He took the time to take me to the warehouse to check out a ton of cars, sat patiently with me while I picked each feature in my car (providing advice with his personal experience), and he showed me how to use every button and every feature on the car once I received it and even helped me configure it to what most people like to have on their cars.He also fought to get me multiple discounts and gave me advice on what features were probably more worth it for my particular usage. Felt like having a friend in the dealership helping you be the happiest you can be with your car, without trying to take advantage of you or trying to get you to overspend.Salah was fantastic as well in looking out for me and finding solutions that fit me as a driver while at the same time giving me advice on extras that would be overkill and a waste of money. They were kind and truly provide amazing customer service. Kudos to both! For making us feel like we have friends at MINI of Portland we can trust. Thank you for your honestly, kindness, and availability. Couldn't be happier with my car and the service at MINI of Portland. Happy 2nd time customer!

BurrR

Apr 27, 2016

Jarid Perry is such a wonderful person to work with. He is so very helpful and so pleasant. I brought my Mini in for some service and for detailing. I have dogs, and the rear of the car was Jack Russell terrier hairy. He tried to politely tell me that it was going to take a bit longer than the usual detailing. I apologized and told him I was expecting a longer time frame and a higher cost. Jarid was so very gracious. He has a super sense of humor, too. When I picked up the car it was flawless. I could see that everyone really cared. In addition my antenna had been stolen, and Jared just gave me an old one of his. Jarid and his associates went way above typical servicing. When contacting Mini I always ask for Jarid. He's an asset to this business. Thank you!

missjess09

Apr 13, 2016

I was a little nervous about buying my first car, but Peter made it a fun and enjoyable experience! Being young and female, I didn't want to be taken advantage of so I had done all my research before stepping foot in the dealership. He made me feel comfortable instantly, and answered all of my many questions. He brought up details I hadn't thought of, and together we customized the perfect Mini to meet my needs. When my Mini finally (okay, so I'm incredibly impatient) arrived at the dealership, he set her up in the showroom for me under all the lights. Buying my first car was a big deal to me, and he went above and beyond to make it a special experience. Leasing made the most sense for me, but after 3 years, I was so in love with my Mini, I ended up buying it. When I went back in to meet with the finance manager, Peter was there for me again. He reassured me that I was making the smart choice, and we had a blast doing the paperwork...something I never thought I'd say. He even made me a playlist of new tunes for the road! I hope he never leaves because I plan on buying all my future Minis from him!

LacyHinton

Mar 10, 2016

Peter was so incredibly warm, genuine, and helpful overall. It was the first time I have ever bought a car and he made sure it was as painless as possible without being overbearing or pressuring me into a sale. I could tell he really just wanted me to be happy. Peter is reinventing what it means to be a "car dealer" with his immaculate hospitality and quick-witted humor. Oh yeah, and I LOVE my Mini Cooper!

Susan

Mar 6, 2016

I highly recommend Don Saucier at Mini of Portland!! From my very first contact, which was a reply from my inquiry, I was totally put at ease. I had tremendous apprehension with the whole car-buying experience and had put it off until I could wait no longer. Don and Derek(Internet Sales Manager) were my first contacts at this dealership and from that first conversation, I knew I had made the right choice. They have gone way above and beyond, even after my contract was signed, to make sure that EVERYTHING was perfect!Best buying experience I've ever had!

OZ

Feb 29, 2016

Great people, great car, great price! What more can I say?

OZ

Feb 29, 2016

Have been in contact with Bradley before heading down there for a test drive. She was very helpful - very prompt in responding to my questions and requests for more information.We arrived late because of traffic (we are from Vancouver WA) but Bradley was still there!We test drove the car and asked them to lower the price. After a bit of back and forth, we finally agreed on a price that we are comfortable and happy with.We then met with Salah (Financing) who is also super friendly and helpful. Service did not stop at closing time. They made sure we knew how each button works before we drove out with our new car.Also a shout out to Steve who helped us score some freebies!Love the car. Love this dealership.

mini2007

Feb 24, 2016

My appointment was made a month in advance for my 2007 mini. They said it was going to take the whole day, so I got up early on a Saturday morning to take it in. I had some recall work for the passenger side airbag done to my car. I got a free loaner for the day. They call me and say they can't get it done until Monday because they are backed up. I said that would be a problem because I am a nanny and I have the car seats in my mini.....luckily my services were not needed that Monday (as a nanny), so I called them back letting them know that that was okay, on the contention that my car be done Monday early afternoon as to avoid the horrible traffic going home. They said, "no problem."So I call in the afternoon on Monday, my car is not done. They said around 3:00 or 4:00 p.m. they'd have it "washed" and done. They were still backed up. So now I get to drive home in the traffic....yeah!I was a little upset. I didn't feel like I was a priority. It is not my fault that they scheduled too many cars to be worked on. My appointment was made a month in advance. On the positive side, they found other issues on my car that needed to be looked into. I got one of those fixed (the most important one), and I was grateful for that.I'm disappointed in their scheduling process. It could have been a REAL inconvenience for me if I did work on Monday, then I would have needed to drive back to the dealership to get those car seats out, then drive back home. It was already an inconvenience for me that I waited all day on my day off for my car to get done.I've always had a good experience with this dealership. This is the first time I'm disappointed. I have been so happy about this place, I convinced my husband to buy a mini clubman last month. Now I'm thinking not so confident in them anymore.As a customer, I really did not feel like a priority. Please, don't over schedule at the service department.AND I need to add.....MY CAR DID NOT GET WASHED, as promised....after all that. Wow..I took it to a car wash near my home.---next day-------I would like to follow up and say that Brandon from the device department called me after I wrote this review, and was very apologetic. It made a huge difference in my opinion, and I changed my answer to "yes" I would recommend them, and put another "star" for the follow up. Thank youAfter Brandon called to apologize, Rory, the service manager, called and also apologized. Rory also wanted to do something for me to make up for the inconvenience. He offered to detail the interior and exterior of my car, and 10 percent off for my next service. I am extremely happy with how this dealership handled my situation. I have changed my rating to 4 stars, and I will continue to be a patron to this establishment. Sincerely,Monique

Cath

Feb 17, 2016

My husband and I went to Mini of Portland to test drive a 2015 Countryman on the referral of a friend.We met with salesman Allen Snyder, and were blown away by his friendliness, forthrightness, and knowledge of the car we wanting. The test drive was fun and relaxed. In fact, the whole experience was very relaxed and no pressure. He showed us personal pictures of trips he had taken in his Mini, and he had firsthand knowledge of how the car handled in snow and ice. We will absolutely refer friends and family to Mini of Portland, and to Allen Snyder!

Devo

Jan 22, 2016

A friend sent me to Bradley and she didn't disappoint me at all. She was very knowledgeable and very friendly giving me information to help me make my decisions.

Sara G.

Dec 9, 2015

When my husband and I decided to get a new car, we opted to go for something fun, cool and fast. No brainer it was going to be a Mini, but still we checked some other options. Car shopping can feel a little intimidating at times, but the minute we walked into Mini of Portland, we knew things were different. Peter welcomed us, quizzed about which model we were interested in, and before we knew it, we were driving around Beaverton. That was fun, cool and fast. We talked a bit more and then we left, we had to sleep on it, that's just how we are wired. But walking out, we were smiling; we knew it was going to be a Mini. In the following days, conversations would start with "so when are we going to see Peter?". He became the trusted doctor delivering the baby. Finally one morning we decided it was time to go see Peter, and so we did. We walked in and asked for him, and here is why: he is fun, cool and fast. Just like your Mini. He gets his customers' needs and quickly adapts and answers any question, making the process really simple. He makes you feel as part of the family. The thing about Mini is that you can make it what you want and Peter has the ability to understand what works for you and help tailor your Mini just for you. It's been a delight and seriously, I wish I could just go and buy another Mini, just to chat with Peter. He is truly great. When you visit Mini of Portland, ask for Peter.

gryton

Nov 20, 2015

Mini Of Portland: Staff Is Amazing. Jarid P was the main reason I returned for my next Mini from the experience he's provided for George, my First Mini. But let's be clear, I love Mini's. All Minis. Little Stuffed Plush Minis, Remote control Minis, T-Shirt Mini's, Mini shoes, Mini Dog Toys, Mini pull-back cars, Mini Model cars, Mini hats Mini Coasters Mini Collars Mini.... Anyway, I Love the brand in general of Mini. I went to Mini of Portland unsure of which model to select, because as aforementioned, I love them all. Peter (the poor unsuspecting soul) was who got my request by Email through www.Miniofportland.com, and answered some questions before I arrived at the dealership. When I arrived, we hit it off pretty well. He has a Clubman named Laguna (I think her name is) And we discussed Her and George at length. One of the biggest problems with me is my attention span while shopping. My Fiancee States I "Shop Like A Gnatt". Meaning, There appears to be no set forth pattern nor logical shape or point of reference to my shopping other than it makes his feet hurt and his head ache. Peter put up with my "Gnatt" shopping for eight hours. I looked individually at every single Mini on the lot. Twice. There's probably over 200+ Mini's on the lot. You may think this an exaggeration, but I assure you, I am not. Ask any witnesses that were there that day. The guy never faltered. When I finally made an actual decision, as we were walking in to start signing, I changed my mind. Peter kept smiling and never let on that he was frazzled. FANTASTIC Group of people over there. Even if you're not a Mini Fanatic like me, Trust me when I say you're doing yourself a favor by at least chatting with these guys. Look at a few. Test drive Just One, and You'll Understand what the Mini Fuss is all about. ;)

Lisa in Yakima

Nov 17, 2015

I recommend DJ to EVERYONE who comments on my 2016 MINI. Over the top exceptional in getting me the car I wanted. All car buying should be this stress free/upfront. After a horrible experience at the SEATTLE mini where I was treated like I "had to ask my husband's permission to buy a car" and not even given the opportunity to test drive or have a real conversation about "I was there to buy a car", night and day when I contacted PORTLAND mini and immediately had a response from DJ and the follow through was and has been exceptional.

Trailblazerfan

Nov 5, 2015

I would just like to make a comment for anybody looking for a vehicle. I'm usually a pretty hard critic , but the finance manager and Bradley were awesome to work with. Don't hesitate to look them up if you're looking for a great new car .

Happy couple

Nov 1, 2015

One week ago, we began our search for just the right automobile to replace my husband's little red Celica. This was just to be the start of the search. We had gathered photos and car faxes as far as 200 miles from us north and south and had one day to "check a few out" until I returned from a trip. We got calls back from Peter and DJ and then they emailed us the carfax and the documents from the thorough safety inspection including all the work that had been done at their dealership. None of the other dealerships put that much effort into getting back to us. So, even though it was a stormy day and Portland was 2 1/2 hours away, we headed out to Mini of Portland. Needless to say, we were treated with such honesty and forthrightness, the car was exactly as it was described,and we became the proud owners of a Toyota Solara convertible. What an amazing group of people to work with. Thank you Peter and DJ and Bradley for making the experience so painless. We will come to you first in the future when I get to replace my car! I have my eye on a cream colored mini convertible. Sweet!

at&+at$

Sep 23, 2015

Peter was very conscientious. He went over every detail of the car. I felt I very reassured I was getting a great car. Feel like I am driving a new mini as opposed to a used. Impeccably cleaned inside and out. Thank you.

ZachMo

Sep 2, 2015

I've known Peter for a few years and this is the first time I purchased a vehicle from him. He was very patient with me while helping me find the perfect car with all the traits I was looking for. Highly recommended to anyone looking for a car and I will be back in the near future because of his work ethic and personability

georgia

Aug 28, 2015

Peter immediately set to work, asking questions about what I needed from a vehicle. This process really narrowed down the choices and helped me immensely.

Chaos

Aug 27, 2015

Recently purchased my third mini from Peter. As with my previous purchases Peter was on the ball the whole time. Took me about 2 months to make up my mind on the perfect mini and through it all Peter gave me the space and didn't try any heavy handed sales pitches, though I knew at times he probably wanted to strangle me for continually changing my mind. Peter knows and loves mini's and it shows. If you are thinking about buying a mini, go find Peter, he's the best!!

KD_Portland

Aug 22, 2015

I am on my 3rd Mini Cooper. Peter is knowledgeable, funny and amazing to work with. He knows his stuff and knows what's important to his clients. I would recommend Mini Cooper AND Peter. Best car and best person to work with.

Deucepdx

Jun 29, 2015

Even though I wasn't shopping for the MINI experience, Peter helped me get in to the car I was ready for. Taking baby steps to the cool car option aka the MINI down the road. Thanks Peter!

Victoriabeck12

Jun 29, 2015

I first dealt with Peter over the phone. Just our first conversation made me feel better about going in and actually purchasing a car. I felt comfortable and calm. It didn't feel like he was trying to throw a bunch of curves in or secrets. He was straightforward with all the cars and very patient. I would say his patience was the best part. I have wanted a MINI for a while now and even though when I first came things weren't looking in my favor Peter didn't discredit me in any way and continued to help me find a car that would work for me. To say the least it took about a week and half and 3 cars before I actually found MY MINI. And Peter was helpful and patient the entire time. And now I own one of my favorite cars.

MINIHB

Jun 28, 2015

I had been semi addressing and then putting off getting a new car for at least a year, during which time I experienced the "old school" hard sell, delay tactics, and assumption that I knew nothing about what kind of driving experience I was looking for. I restarted my search a couple weeks ago with the goal of doing as much online / remotely so as to save myself the time and experience of the old fashioned way while getting the car I really wanted.I had three different emails out to dealers just to see if this could be done, and Peter was not only the first to respond but provided me with an accurate quote within two hours of my message. Plus this was for the car I really wanted, so win win! We had further back and forth via emails and he did a great job responding to my questions, putting together the financing, and taking a down payment. All without asking me to spend time away from my work schedule to go out to the dealership.We made an appointment for the final signing, and when I met Peter I was so happy to find a fellow enthusiast who really understands a love of driving and the history of design development from the BMW and Mini teams. That meant that all my time spent with the inevitable signing of paper was fun and interesting. Peter made sure that my questions were fully answered as well, which goes a long way to making me a loyal customer. I highly recommend working with Peter!

JulieG

Jun 15, 2015

I called ahead and talked to Bradley (based on past reviews) and arranged most everything ahead of time. I was trading in my 2012 Countryman for a 2015 Countryman All4. I used the Costco discount and found out I was given a loyalty discount as well and I am very pleased with the price, the car and working with Bradley O'Neil. I live in Washington but on the Idaho border so after the long drive it was nice that the whole experience was a breeze! Julie G.

Mini Man

May 29, 2015

I've lived out of the country for almost eight years and just recently returned home. Buying another Mini was definitely part of my return plan. I prepared my wish list ahead of time and arrived at Mini of Portland prepared to order my Mini and wait until it arrived.We began working with Peter on getting the order in the system and he actually gave great advice to take some items off my list. Instead of a high pressure sales experience, Peter was actually the complete opposite. He helped to tailor the car to what I was looking for as opposed to adding unnecessary items to make it more expensive.When making one particular suggestion he said that he had a car on the lot that had that particular item already installed. As we were looking at that car and that option, we realized that this car was almost exactly what we were ordering. Lucky me I drove my Mini home that night!!Working with Peter on the sale as well as the follow up visit has been great. I would recommend him and the dealership to anyone interested in knowing more about Mini's

SamHunter42

May 13, 2015

Very happy with my experience at this dealer. I felt that everyone was onboard to help me find the car I wanted, and to get me into it for a good price. Many of the people I dealt with own Minis, so it great to deal with fellow enthusiasts. A great experience, and I would definitely buy from them again.

Chris M

May 2, 2015

My MINI experience begins and ends with Bradley O'Neil. Extremely knowledgeable and great customer service. Very attentive to her clients, and gets you what YOU want!

noname

Apr 7, 2015

We purchased our first Mini from Mini of Portland 3 years ago and have enjoyed the car since driving it out off the lot. The car has been great to drive and the dealer exceptional to work with. When service was needed, Mini of Portland was always easy to work with for scheduling, to ensuring I had transportation when needed. Work was always completed per the agreed to schedule and without problems. Mini of Portland has been the best dealership I have worked with. Through their actions, they have made me truly feel like a valued customer.

Surgical Focus

Apr 5, 2015

My experience at the dealership was very positive. All the staff made me feel relaxed and comfortable. Peter was a great salesman, he made the experience easy and painless. It was nice to feel like I was his number one priority. I highly recommend MINI of PORTLAND and the 2015 4 DOOR MINI COOPER. I had a 2015 HONDA FIT before the MINI. My husband and I are very happy with our choice of trading in the HONDA for the MINI. Its such a fun car to drive. It has a lot of style, class, and get up.

connerty

Mar 27, 2015

2 years ago I bought a Mini Cooper to use for city driving. It was easy to park and got good gas milage. The car has less than 17,000 miles of use. On March 19, 2015 I noticed that the transmission was slipping when shifting into first and second gears. On March 24 I brought it in for service. The following day I received a call from service agent Jarid Perry. He explained to me that despite the fact my transmission warranty covers 3 years or 36,000 miles, MINI of Portland believes that the "unusual" nature of the mechanical failure must have been caused by the "driver profile." In short, because it was so rare for a clutch to wear at 16,800 miles it certainly can't be a mechanical issue. Oddly enough, I took the car in for an annual service in February 2015 where the dealer didn't seem to find any evidence of "driver profile" damage to the transmission. Needless to say I was shocked that the car was not covered and even more shocked that MINI of Portland would not honor its warranty commitment. It didn't matter. MINI would not pay for the repair. If I wanted my 2 year old car to be fixed I had to pay for it myself. Call me old fashioned but it seems to me that if you sell a new car with the promise that wear on a transmission will be protected up to 3 years or 36,000 miles then a car with 2 years, 17,000 miles and a faulty transmission should be covered under that covenant.

Christy

Mar 20, 2015

This is our second Mini and we love the brand. Peter, our "Motoring Advisor," was very knowledgeable about Mini products and yet he provided a very relaxed and welcoming dealer experience. He is a wonderful, friendly person to work with and we are delighted with our new vehicle. As such, we highly recommend both Peter and Mini of Portland.

Julia

Feb 20, 2015

Fantastic service, outstanding people, great dealership! If we weren't already MINI fans, just the experience at MINI of Portland would have made us! Highly recommended!!!!

carbuyerpdx

Feb 19, 2015

And I'll probably buy a third when I decide to trade in. Peter has been great to work with. He goes above and beyond in making sure I have all the information I need and helping me find the right fit. He's candid in offering his opinion and recommendations, but never pushy -- which is refreshing. I love my MINI Countryman and would strongly recommend the dealership and working with Peter. He even turned me on to some great bands!

Stephanie

Feb 6, 2015

Buying my Mini from Peter was unlike any car buying experience that I've had. He made it fun and painless. Peter is very knowledgeable and passionate about Minis and cars in general. Also, I LOVE my Mini.

Svonderehe

Jan 30, 2015

We LOVE LOVE our Mini Countryman S and really enjoyed working with Peter! He made it a fun experience! Thank you again Peter, we appreciate it :) Shelley & Kurt

ladywinston17

Jan 15, 2015

Nothing but nice, and very patient. Living in Eugene I could not find anywhere reliable to work on my Mini. Called up to MINI of PDX they and were more than happy to work with me. My car has never ran better.

Tracey

Jan 11, 2015

We had so much fun buying a new mini countryman with Peter. He asked us all the right questions to make sure that we got the right Mini for our needs. Peter was very patient, funny, and incredibly knowledgeable. I never thought I would rave about a car buying experience but this was the bomb!

Kathleen

Dec 29, 2014

In the past, Car dealerships sent me into panic attacks. Even though we have come a long way, as a woman at a car dealership I always felt like bait. I felt like I had to bring my A game, know exactly what I wanted and be tough, strong and relentless in getting it. That was until I came to Mini of Portland. After reading reviews on this site I went to Mini of Portland and sought out Peter Hisey. Simply put I wanted the best and I do rely on reviews because they come from real people. So I went in wanting a red convertible Mini Cooper, because I am breast cancer survivor, a middle aged Mom and I wanted to look hot in a little red car. I met Peter and he started asking me questions. Why a convertible? Why Red? What do you like to do for fun? How often will you drive and where? Whats your favorite color? Then he asked my daughter. Does you Mom like to have her hair flying around in the wind? I was skeptical, At first I thought he was trying to talk me out of my little red convertible because he didn't have one and he wanted desperately to sell me something a out on the lot, then I realized he's just trying to get to know me. He wanted to put me in the car and I would really enjoy, not one that I would like for about five minutes and tolerate for 5 years. The truth is the color red bothers me, if fires me up and in someway kind of stresses me out, I don't feel peaceful wearing or driving red anything, and the convertible? I am the polar opposite of someone who would drive a convertible, if my hair were to fly all over the place in the wind I'd have to pull off the side of the road put it in a ponytail and then I would probably be cursing a convertible decision and have the hood up the whole time I own the car.Peter just wanted me happy and that day I walked out of the mini dealership what a beautiful light blue hardtop Mini Cooper. It was gorgeous and the perfect car for me.Our experience that day was so amazing that a few months later we took my English husband back to get his own mini. He had been in America a long time he deserved his own Mini, so we called that Peter told him what we wanted and by the time we got there Peter had a selection of cars with exactly what hubby wanted and I had a happy hubby.So remember the beautiful light blue hardtop Mini Cooper? The car that was perfect for me? The car that I swore nobody in my family whatever drive because she was all mine. Be careful moms once your kids get a hold of your car you will never get the keys back. My new driver daughter was struggling to drive our Ford Fusion. I love my kids more than I love my car so she got in my Mini and it opened up a whole new world for her, she was driving safely and confident and I was losing my mini.I went back to Peter I'm told him he's going to have to convince me on this one because new 2015's just weren't what I wanted. I felt they lost some of the originality of the older minis and I was well prepared to walk out. Peter asked is your car the perfect car for you? And I honestly couldn't answer that, I thought it was but suddenly I wanted more options. Peter suggested a certified used 2013 so I would have what I wanted but I asked him to let me drive the 2015's and I would make my decision. Peter handed me the keys and said just try it out, No pressure no hard feelings just go drive the car and let me know what you think. I took the 2015 Mini Cooper for a drive, got out of the car, handed Peter the keys, looked at my daughter and said enjoy your mini, this meant she could keep mine and mama was getting the new Mini!The upgrades of the 2015 was exactly what I needed for my broken little body, they were amazing but due to circumstances I couldn't buy the car that day, I needed to wait a week, so Peter gets on inventory and we sort through papers on top of papers to figure out which car has what I want. Plop down a small deposit to hold that car for a week and when I came back my beautiful 2015 Mini was waiting for me.We are now a three Mini family we could make our own Italian job movie! And it's all because of the hard work, kindness, compassion of Peter Hisey and Mini of Portland. Life is stressful enough we should not have to worry or stress every time we walk into a car dealership. Peter has become family. My daughter calls him uncle Peter, this is because he makes you feel like family, he genuinely cares. Peter is such a top notch salesman he doesn't have to be here selling cars, I honestly believe this man could do whatever the xxxx he wants, but he loves these cars as much as the new owners do, he drives a Mini and he wants each family to be happy in the car they purchase, so he gets to know you first and then you get to know your car. I guarantee you will be extremely happy with Peter, and extremely happy with Mini of Portland. So in closing I give the highest praise possible to Peter and Mini of Portland I have never had a car buying experience like this and our family will never go anywhere else.

Mrkite62

Dec 27, 2014

Stress free, zero pressure, fun. Not what you expect from a car dealership unless it's Mini of Portland and specifically Peter Hisey. Peter wants you to get the right fit and takes his time. At this point after 3 minis we are good friends. You can't go wrong with Peter and the cars are the best.

kelly.haggerty.77

Dec 15, 2014

Needing a commuter car that was fun and economical, after test driving a total of 18 cars, I settled on Mini for my purchase. Mini of Portland was very patient as I tested a number of different varieties of Mini (roadster, roadster convertible, hardtop, John Cooper Works, & Clubman). I settled on a JCW Clubman, slightly broken in. Peter Hisey was extremely knowledgeable about all things Mini, and was a great partner through the process. I have worked with some good car salesmen, and some bad in the past, and Peter is one of the best. He was honest, on-time, knew his product inside and out, and was fun to deal with. Brandon Maggs was exceptional as well when he helped with selecting stripes for my Mini to make it "my own". All in all, a really great experience.

Drew Wattier

Nov 11, 2014

I am Drew and my wife is Michelle Wattier. If you google us you will know that on 11-30-12 we walked across a rode next to our hotel in Mexico, and a car hit us at 61MPH. Despite the horrible things that happened to us (Michelle had 43 surgeries and my right leg was amputated), meeting Peter Hisey allowed us to get what we needed. I know there is a lot of positive people in the world, but seeing and talking with Peter was incredible. Peter understood what we needed, and he got everything right. He explained everything, answered questions that we had, and everything he did was timely. The whole experience was actually enjoyable, and we highly recommend him.

K-ROSE

Oct 31, 2014

I purchased a 2013 MINI Cooper Hardtop in 2012, with Peter as my sales person, and loved the car. I had such a positive sales experience with Peter that I called him this year to talk about purchasing a Countryman. Although I loved my MINI, it did not perform in the snow and we have just enough in Ashland that it was a problem. Peter helped me decide to custom order my all wheel drive 2015 Countryman S (vs buy one off the lot) and I am so happy he did as I got exactly what I wanted. Great call. Great sales person.

seonline

Oct 15, 2014

I ordered my 2105 Mini Cooper in late to mid July. The EPA held it till October but Peter Hisey and the awesome staff at Mini of Portland were super helpful and accommodating, gave me loaners when I needed it, gave me a great deal on my dream car and made the entire process the easiest and most fun I've ever had at a dealership. Peter knew his stuff about the cars and worked hard on my behalf. So happy with my new car, the warranty, and the service I recieved. Highly recommend this dealership.

Hipscabob1$

Sep 24, 2014

I have always wanted a Mini Cooper and we decided it was time to get one. I called Mini of Portland and talked to Allen Snyder on the phone. He answered all my questions and we made an appointment to take a look. We got there at 8:30 in the morning and didn't leave there until 6:00 that night and Allen was the best. He wanted to know what colors I liked and what options I was looking for. He let me pick some to drive and then he made suggestions and always asked me if I wanted to take them for a test drive too. He was never pushy and had a lot of patience. He listened to everything we had to say. He made it a fun day and I got my beautiful Mini Cooper! If I ever decide to get a new one I will definitely go back to Mini of Portland. THANKS ALLEN!Kent and Nancy Main from North Bend, oregon

pdxsurreal

Sep 24, 2014

I had a lot of questions when I walked in, but had a pretty good idea of what I was looking for as far as the car went. I knew EXACTLY what I wanted as far as financing went. Peter took the time to ask questions, answer questions, explain options, and show me what was available based on what I wanted. Once I had a better idea what car I wanted, Peter showed me a few options for financing. It wasn't cryptic or confusing like some of my previous experiences at other dealerships. The financing part with Salah went quickly and was surprisingly painless. For once, I was able to purchase a car without feeling like I had been taken for a ride. I'm extremely happy with the experience, and the car.

marilyn.ohnstad

Sep 5, 2014

I usually am very grouchy when we go car shopping, salespeople just turn me off, but Peter was just a nice guy. Helpful and very knowledgeable but never pushy! I guess I will have to rethink my attitude.

gryton

Sep 4, 2014

For starters, Minis are a fantastic car. Peter is VERY educated in his product, and takes the time to explain everything of importance and convenience. He does not push you into something you're not interested in, and was VERY patient with me. As for me, walking onto a Mini lot is much like a small child at their favourite theme park, I am interested in looking at every single car on the lot. GREAT Mini Guru, Go PETER!!!

cabru

Sep 2, 2014

We bought our pre-owned vehicle from Mini of Portland while "cross border shopping" from Canada. Kirstie, our salesperson, was very helpful from the get go and promptly answered all the questions/queries we had (we had a lot as we had to get everything lined up for the export/import process). Kirstie went out of way to make sure we had all the paperwork we needed, including calling the manufacturer to get some specific compliance documents required.With the vehicle purchased seamlessly "sight unseen", our experience with the team remained outstanding. When we arrived at the dealership to pick up the vehicle, it was as if we had known each other for a while and were treated more like friends than customers. Kirstie and the Mini of Portland team (specifically Salah and Roger who where also extremely helpful when they had to fill in for Kirstie) have reset the bar in defining customer service for us. We would not hesitate to recommend them.Bruno and Carole

krathjen

Aug 31, 2014

Went yesterday to consider a mini as my next car and fell in love with the first drive. So many colors and trims to choose from, it was a hard decision and the sales man was especially patient and informative. The negotiation was fair and easy, and the entire process was the smoothest I have ever had a dealership. Would definitely recommend them to any friends.

JWardwell

Aug 17, 2014

I have driven a 15 year old car because I dread the car buying experience. But on a recommendation from a friend they said we should go to Mini Portland and he promised we would not be disappointed. The second we made contact with Bradley O'Neill my anxiety disappeared. She took what is a stressful and overwhelming experience for me and made it fun and exciting. We met her on a Thursday and by Friday morning a was ready and excited to buy a new car. Her knowledge about the mini and her ability to make it an fun process was such a gift. Not only was she patient with the million questions my husband and I had she won the hearts of my 5 and 8 year old sons so much that my 5 year old said on our way home "Mom we really should buy 5 more cars from Bradley!" While we don't need 5 more cars I would certainly recommend Mini Portland and Bradley to anyone!

nesbittc

Aug 15, 2014

Peter was great. We highly recommend him as your "go to" guy if you're looking for a car at Portland mini. He was fast and efficient, friendly and easy to work with. I enjoyed getting to know him.

Annie

Aug 14, 2014

Bought our Clubman Mini last Friday. The salesman Alan Snyder was very easy to work with! He knows his Minis' answered all our questions and concerns. Felt like we were buying a car from a friend. No pressure, no hassle. Alan is the man to see if you want to drive away with your dream car and a smile on your face!!!

shannon.robbins

Aug 13, 2014

Peter helped me with my first mini purchase 10 months ago and was so satisfied that I just bought my second mini from him. He is an amazing person. Thanks again!

Teri Walker

Aug 11, 2014

We have always come to this MINI dealer because of the excellent service we receive every time we come in. We have had the pleasure of working with Bob Cittadini the last two times and have to say he is amazing!! Very easy going, no pressure, and knows his cars. The rest of the staff is stellar as well. Thanks for such a pleasant experience.

MiniLinda

Aug 9, 2014

Our entire experience with Mini of Portland was outstanding! Our salesperson, Clint, went above and beyond in helping us find our perfect new Mini, and personally helped us out by driving us to the MAX station so we could catch our flight out of PDX. Talk about personal service!! The entire staff at the dealership was professional and friendly, and made the car- buying process easy and actually enjoyable. Couldn't be happier with our new car and Mini of Portland!

New to Pacific Northwest

Aug 9, 2014

I throughly enjoyed myself at the Mini dealership in Beaverton. Everyone was extremely friendly and even welcomed my dog into the dealership while I worked with the staff. It was my first time leasing a car. I was overwhelmed with the support and guidance I received from the staff. I will absolutely continue to work with Mini and recommend others.

Noelle & Daron

Aug 6, 2014

First and foremost, I bought a MINI because DJ was a friend, rather than a 'salesman'. A few months back I walked into the MINI dealership with apprehension. I always thought MINI's were unsafe...I had no viable reason to feel this way, other than I just had a bias towards them because they were small. I told DJ that I didn't want to buy one because I felt that they were unsafe...and that's when I knew DJ was fantastic! He got to the core of my bias, and walked me through everything so I felt safe and comfortable enough to buy one!! We test drove one and fell in love...with the car!!...hahaha Thank you for your undying patience with ALL of the questions I threw at you, and for going to all the trouble to find me a white and black countryman, only to decide on the all black one in the 20th hour!! Big hugs to DJ for being so RAD!, and a high five to MINI of Portland for hiring him!!! He's a keeper!! Don't let him go :D

RonEU

Jul 28, 2014

Peter made our car-buying experience relatively painless. He was cheerful and upbeat, and though we bought a lower priced used vehicle (not a mini), we weren't made to feel inferior, as we have experienced at other Portland area dealers We felt no pressure to buy, and all questions were promptly answered, including handing us printed information that we could read for ourselves. Salah, who handles the financial end of things, speedily whipped through the paperwork. He clearly and patiently explained each item and answered all questions. We were very happy with the entire car-buying process and feel assured that should a problem occur, the dealership will just as quickly and professionally make good on the warranty. We were also happy to have the car cleanly washed and waiting for us when we were ready to drive our new purchase home.Thanks for making the purchase of our new-to-us vehicle as pleasant as possible.

Gary Bulson

Jul 20, 2014

Bradley O'Neil was fantastic to work with right from the initial contact by E-mail from Hawaii. Professional, responsive and coordinated a new build within three days. My Mini will be in Hawaii shortly.... can't wait. Mahalo Bradley and Mini of Portland.

taylorw

Jul 14, 2014

This is my SECOND Mini that I gotten through Peter and Mini of Portland. Peter is truly passionate about the Mini cars and is all about making sure that you are happy with your choice. It meant a lot to me because I am indecisive and changed my mind about the car several times. He was so patient and wonderful to me so that when I finally did find the right car match for me, I really felt great. I couldn't recommend Peter more....plus it's fun to grab a beer with him afterwards in your new Mini! :) Great guy and great experience once again from Mini of Portland. Also the finance guy, Salah is wonderful too! He took his time and answered every question I had (even was dear when I was choosing my license plate design, ha!) Thanks again guys! Taylor

sarinachan

Jun 29, 2014

It took over 6 hours, but it was worth it, because Bradley made sure everything was done right. Thanks for everything and making sure we walked out of there with a great certified used Mini. Our Mini countrymen s All4 is quite the head turner. ?? and she is super cute and fun. Thanks again.

storon

Jun 28, 2014

I thank Peter and the whole Mini Of Portland team for a seamless transaction in my purchase of the Mazda 3. This was my 1st purchase from a dealer since 2001, boy things have changed for the better and I believe it's the people involved. Thanks again, time to drive Skyline Blvd.Sto

rob45

Jun 25, 2014

With 2014 MINI hardtop introduction slated for April, on my first visit to MINI of Portland in March, Peter Hisey supported my decision to use online tools to build my own MINI. Peter reviewed my choices, explained options and made suggestions to meet my particular needs. After placing the order, Peter alerted me to the vehicle's progress from assembly to shipping and delivery in Portland. While I waited for delivery of my MINI, Peter invited me back to MINI of Portland to test drive one of the dealership's first to arrive 2014 hardtops. Upon arrival of my MINI, Pete helped me adjust the various technical and personal settings on the car to get me started. Since delivery, Peter has checked regularly to see how my experience is progressing. It is this personal attention, all delivered with low keyed enthusiasm, that earns Peter and Portland MINI my top rating.

wautumn

Jun 12, 2014

I had been eyeing MINI"s for a few months. I had stopped by the lot one day to peek into the windows of the cute little things when I decided to make the test drive appointment. Never having been behind the wheel of one I wasn't thinking I was going to make the purchase that very day, but alas, they made it so easy I did! They very car I had seen online (2010 Clubman S) was perfect for me and Peter who is a Clubman man was super knowledgeable and enthusiastic. They (h and the other staffers DJ and Salah) made my experience relaxed and fun. Did I mention I got a fair deal on my trade in and they had my new Coop ready for me right on time to pick up the next day? I hope to have my Mini for the long haul and I know MINI of Portland will be there with me along for the long ride!

JCWTom

Jun 10, 2014

We traded our 2011 Mini S convertible for a 2012 JCW Clubman recently. We worked with Bradley O'Neil-She was excellent to work with. Her product knowlege about both cars was impressive. She was very helpfull all the way through the process. When we finally signed on the bottom line, she went over the set up on the JCW (phone, nav, etc) and made sure we were comfortable with the whiz-bang stuff the JCW has.Her customer sevice skills are A+, I'd recommend her to anyone looking for a new car!

acagnoni

Jun 9, 2014

Peter and the Mini of Portland team was fantastic every step of the way. I appreciated Peter's patience and through knowledge of the Mini line and all their options - especially considering that I had already done quite a bit of research, it was fantastic to have Peter's guidance throughout the process. This was by far one of the easiest new car purchases I have ever made.

Upscale hippie

May 26, 2014

This was the least stressful car purchasing experience I have ever had. No high pressure. Salesperson was friendly. Process fairly smooth, (they were very busy that day).

hoppy2go

May 10, 2014

I have been looking for a good used Mini Cooper S and recently saw one that had just been listed on Mini of Portland website, a 2010 Mini Cooper S British racing green with black stripes, beige leather seats, moon roof and lots of bells and whistles and low milage of under 13,000 miles. I called the dealership and asked for Peter Hisey (I had read his reviews and he sounded nice). We talked and came to an agreement and I flew into Portland where Peter met me at the airport. The car had been completely serviced and was looking like new. Peter was really helpful and so were all the other people that I met at the dealership. I drove back to Southern Oregon in torrential rain and my Mini handled like a dream and I did not have a moments worry.

David And Kristi McReynolds

Apr 21, 2014

Buying a new car has always been super stressful for my husband and I. For some reason the salesman just put Dave in a bad mood. It's really hard to get excited about buying a new car when someone is sitting next to me with blood pressure that is skyrocketing. Mini Of Portland really changed that up for us. Everything went about as smooth and stress free as it gets. Thank you so much DJ for making everything happen without sending my husband over to the ER. He was very pleased with the whole transaction from start to finish. DJ is an awesome salesman and let us come to our own decision with the car. I totally love our new Countryman! This 5 star rating was one of the easiest reviews. I would have given you 10 stars if it had the option. Happy Birthday DJ I hope you had a very nice birthday. Thank you, Thank you, Thank you!!!!!

esmeralda

Apr 21, 2014

its never been so easy buying a new car like it was at Mini in Portland.everything I had in mind for my new car Kirstie made it happen she was so nice and helpful answer all my questions. the process was so fast and such great customer service.i highly recommend mini of Portland ask for Kirstie.

Esmerlada ceriteno mini fan

Apr 21, 2014

I recently purchase a car a Mini. the experience of going into a dealer ship never been so great. Kirstie was so helpful and patient and answer all my questions. everything i had in mind for my new car she made it happen. i highly recommend Mini and ask for Kirstie

Teresa kayakgirl

Apr 19, 2014

We just bought our second car with Mini and it proves to be the best experience I've ever had with a dealership. There is no pressure at Mini. They make it your decision to buy without the pressure and haggling that I've experienced at other dealerships. We had great service with our other Mini and am assured that the service with this one will be just as easy and pleasurable. Our sales person has been wonderful. We used her for the purchase of both our cars and would go to her again for any other purchases.

Jon & Mair Blatt

Mar 23, 2014

We recently downsized our home and although we loved our car, we realized our 5 Series BMW was simply too big. Where do you go from there? Mini of course! So I popped in to get some questions answered and 24 hours later there is a new Mini in our life! We are super excited about that! Roger and Allen are the guys who helped us and they were really the nicest guys ever! ZERO pressure from either, just smiles and shared knowledge. I really appreciated that! Car buying is something I don't look forward to but this was fun! Allen actually went with us to our new home to size the car in our garage. How helpful was that! It was perfect. The two of them spent time looking at the various models with us and helped us whittle down our decision after listening to our needs. He kind of kept me on track. (I needed that!) We were not in a hurry to decide but they made it so easy and explained features as well as financing options that suited us best. We bought within 24 hours! I loved my last car, it just didn't 'fit' our new garage well. The mini..... so fun to drive and now we have room to spare! Thank you Roger & Allen! You are the best! Jon & Mair Blatt

pdx_tony

Mar 18, 2014

My initial contact and visit wasn't great, but Mike (the sales manager) contacted me to "work it out" and we did. He actively listened to my concerns and we ultimately came to an agreement on the purchase. Bradley helped my wife and I out with the details of the purchase and I can't recall a better experience in purchasing a vehicle. I wanted custom stripes but I'm not creative in selecting what looks good - Bradley was confident - with our feedback she selected a combination that looks fantastic. She then drove to make sure they were installed the next day along with a protective film I wanted. I'm very thankful with the result and I will definitely call her for my next Mini purchase.

Tim Schafer

Feb 28, 2014

This is an amazing place. Forget everything you think about the experience of buying a car and go see Kirstie Gebhart at Mini of Portland. She listened to exactly what I wanted and was looking for. I never felt pressured or discomfort. She followed my thoughts and dialogue with ease and let me follow where my car desires were leading me. I have bought 5 cars in the last 25 years (I know I am old) and I wish I would have bought the previous 4 from Kristie. I would have save myself a lot of time and money. Do yourself a favor, and listen to me please find some cars that you are looking for from Mini of Portland and then call and ask for Kirstie and I am confident that she will work as hard for you as she did for me to make sure you find what you are looking for. Their number is 503-291-4900...ask for Kirstie. It was a Great experience.

Kaz

Feb 8, 2014

Allen was very friendly and helpful We took a test drive on a windy road and had a blast... We fell in love with MINI :) We drove him home!!!!

Ashleym

Jan 31, 2014

Amazing service! Made purchasing my new vehicle quick, easy, and fun! I love my new car! Go see DJ at mini of Portland! He asked just the right questions to get to know what I wanted/needed and matched me with the perfect car! Highly recommend him!

emilmor

Jan 13, 2014

This past fall, I had been looking all over for a used MINI. I've bought several cars (new/used, lease/purchase), so I'm comfortable with the process. Despite trying many different dealerships, I continued to see the best inventory at MINI of Portland. Unfortunately, my first experience at the dealership was poor. the salesperson didn't listen to what I was looking for and try to recommend something to me that I was not interest in. Felt like a waste of time.However, I did see a particular MINI online that I was interested in, but was dreading going back to MINI of Portland. SO: I called up the Sales Manager and asked if a different sales person could help me. Thankfully, I was referred to Peter.The experience with Peter could not have been better. He listened to what I wanted, explained everything to me about the nuances of the MINI S, and was open to addressing all of my concerns. He took me on numerous test drives and was really generous with his time (so rare for sales people). Finally, he helped make the finances work AND coordinated some adjustments (adding heated seats, removing some of the stripes and mirror caps).Peter is the man. If you see anything at MINI of Portland that you're interested in looking at-- do not pass GO, call directly for Peter (and Gary in Finance). Best car buying experience ever.

Lyndap1014

Jan 6, 2014

On New Year's Eve, I brought my 2014 Countryman home after the best car buying experience I have ever had. Working with Peter was great - he helped me decide on exactly what I wanted/needed on my new car and then did an internet search for it. He found my car while it was on the Atlantic and en route to the US. He let me know when it had reached the warehouse in Portland and then personally picked it up and put the first tank of gas in it for me - that's service! My kids were with me when I picked my car up and Peter included them in the whole process - even having them play a "how well do you know your mom" game. It was great! I would highly recommend Peter and Mini of Portland if you are looking for a Mini and are looking for a relaxed, friendly and fun atmosphere with absolutely no pressure. Thanks Peter! I LOVE MY MINI!!

Stacybarna

Jan 2, 2014

My experience at Portland Mini was awesome with Allen. He has been patient with me for over 6 months while I was car shopping. He has been diligent to follow up with me monthly and considerate of the fact that this is a big purchase for me. He made the experience very pleasurable for me and will get all my referrals!

DaveAllderdice

Dec 29, 2013

I really appreciate the way Dale went about sharing his car knowlege and advice in a low pressure and easy-going style. He is genuine and made the buying experience better than any other dealer I rode with. I still had to be firm with the price I wanted to pay and go through the sales person-manager song and dance, but in the end I got the exact car I wanted for a good price. I would advice anyone else to do the same--know what you're willing to pay (and should pay) and stick to that as they make it seem like you're being unreasonable. Thank's Dale and the Mini of PDX team. Everyone I dealt with was a pleasure and helped me get the exact car I wanted.

Mrs. Weaver

Dec 22, 2013

I traveled to Portland to check out a used mini. I went to Mini of Portland and I met Dan Clarke. Dan is a nice young man. He answered all my questions and made the experience great. Thank you Dan.

Bill T

Dec 19, 2013

I ended up buying a used Mini Cooper for my wife from Daniel Clarke. I really didn't know too much about the cars before I met drove to the dealership, but he guided me through his selection and put up with all of my questions. He was very honest and patient with me, and also was very comfortable to work with. Definitely recommended!

Sarah

Dec 18, 2013

I bought a Mini Cooper from DJ Gill at Mini of Portland. Buying a car is always a dreadful experience, but DJ was so helpful and easy to work with. We spent four hours at Mini with two younger children and DJ fed us all and kept the girls entertained (foosball tournament!) while we finalized our paperwork. Before we left, DJ had us all put on funny costumes and took a picture of my family in front of our new Mini. I didn't feel pressured to overspend and everyone was so nice there. I highly recommend Mini of Portland, and DJ in particular!

tim0820

Dec 10, 2013

Usually go through Costco on new cars so we don't have to negotiate and get the "car purchase" feeling I hate so much. Do people not realize that it's better to speak in front of you rather that in a back room? Peter made it easy. From initial call all the way through to the purchase, no bad feelings. We are very happy with the Mini and will refer and return to Peter.

GHyland

Nov 27, 2013

I drove from out of state. There were no surprises. These folks were happy to have my business. Everyone in the dealership works as a "Team".

pjcracker

Nov 24, 2013

This was my second sales experience with your dealership.I was so impressed with Peter on my first buying experience that I contacted him again. My wife was in an accident and her mini was a total loss. Peter arranged time for us and we came in to look at a replacement for our 2010 Mini S. Peter and Jan were very accommodating and did all they could to make our buying experience painless. My wife was so downafter the loss of her mini and getting her into a new car so quickly was a relief. Peter made us comfortable and was a pleasure to deal with.I would recommend Peter and Mini of Portland to anyone looking for a fantastic buying experience in an amazing culture. Also great to deal with Jan again.

DJ, James Mertz

Nov 22, 2013

I purchased a car from DJ who was incredibly helpful and low pressure. He was very knowledgeable about the cars and provided his own insight based on his ownership of his own Mini. DJ took his time and didn't force a deal through, it felt like he actually cared about the customer. I also had the pleasure of dealing with James Mertz in finance. James was incredibly helpful and made sure I got a great deal. The entire process was fun and not stressful, I strongly suggest checking out MINI of Portland.

elliottmdavis1

Oct 27, 2013

I purchased my first new car two weeks ago and the process could not have gone more smooth. Peter answered all of my questions and provided me with ample amounts of information so that I could make an informed decision. He worked around my schedule and my finances to get me the best deal possible. I do not think I could have had a better experience and the service was great. I felt like I was buying a car from a friend and not a salesman. He has touched base with me twice since I bought my car to make sure everything was going great. I will definitely be returning to MINI to buy my next care and recommending it to all of my friends. Thanks again Peter for all of your help.

u198056

Oct 25, 2013

Summary: Mini of Portlands service department hasnt proved to be the easiest to work with, that being said I feel they can improve tremendously by following the principle the customer is always right, until documented otherwise.Background: I ordered my Mini Countryman in March of 2012 and picked it up towards the end of May 2012 from the dealer. The morning I picked it up they had just sealed the interior/ exterior with a sealer (Lithia Protection Package) and there were run lines on the seats and door panels. I was advised by Bradley that the sealant was still wet, let the car air out the next couple of days and the lines will be gone once the sealant fully drys (seemed reasonable). I signed all the paperwork and left the Mini dealer, headed home to Klamath Falls, OR.The smell went away within a few days; however the seats still had drip lines from the sealant. I called Bradley and discussed it with her, she advised to have them look at it when I come in for the first oil change at 10,000 miles (also reasonable). I had the 10,000 mile oil change at Mini of Portland in October. I scheduled it in advance and had an 8:00am appointment. When I got there the oil change was completed, headlights were adjusted (later to find the light were set incorrectly, after I got pulled over and scolded), and the sealant on the interior is another story. Needless to say I was accused of having a soda can explode in the car, all because they assured me they never seal the interior with the back seats down. Meanwhile Bradley (sales) told them that there weren't lines on the seats when I left (basically called me a liar). I also found it odd she didn't ever come over to help resolve the issue. By then we had Jaird and his manager claiming my story wasn't true. Sure it had been a more than a couple months (maybe they had forgotten about it) but the seats were under the Lithia Protection Package, which covered it even if they thought it was my fault (but sure blame the customer). They then attempted to remove the lines in there detail shop (which failed). After which they advised me to call the contact information that came with the warranty on my own, not very professional being it was the (Lithia Protection Package at the Lithia dealer where I purchased the car). After a slight discussion they told me they would do some research and let me know, I left on the assumption they would call me within the week as agreed.Needless to say I didn't hear from them so on November 1st, 2012 a couple weeks later I called and left a message for Jaird to call me (didn't return my call). Called again on the 14th of November 2012 and left a message on Jarid's voice-mail to call me (no response). Called again on November 27th, 2012 spoke with Justin (explained) and he told me he would have Jarid call me (no response as promised by Justin). On November 29th, 2012 after being frustrated and pulled over by an officer for my lights I went to Litha (Ford) in Klamath and pleaded for them to assist me with the headlights (They had great customer service and helped me for free). Being I live 5hrs from Mini of Portland (Lithia) I dropped the issue with the seats, since clearly I wasn't getting anywhere and it was becoming a waste of my time. I had the oil changed the next time at the Lithia in Klamath Falls (everything went awesome, and the Lithia oil program worked great).Then on July 22nd, 2013 I called Mini of Portland to schedule an oil change (while I was in Portland, and have a diagnostic test completed). I also brought up the seats again they said they would look at them. When I arrived at Mini of Portland they assisted me to get a loaner vehicle (another Mini) for the day while they worked on the seats, I left. The next day they called (promptly) to tell me the seats hadnt yet been completed. I was told to take the loaner home and they would continue to work on them during the following week. At the end of the week they called and said it was going to take longer. The next week they completed the work (removed all run lines to the interior, for the most part). Yay! When I arrived to pick up my car they apologized and said there would be a no charge for the detail to the interior (awesome my car is all fixed). A week later I got a phone call that I owed them the detail expense (seriously). I explained that I was told different, and asked if they wanted me to pay (I was annoyed). Bottom Line: Honestly I appreciate that the issues has been resolved, but it should have been very simple and quick to fix. At the end they paid $70-$100 to have a company down the street steam clean the interior, and I had the warranty from them (which caused the issue in the first place). If Mini of Portland cares about improving, they need to work on customer service (on the phone and in person). I have no hard feeling about there Mini of Portland (service department), and hope for positive outcomes in the future.* I apologize for grammatical errors

dnew

Sep 17, 2013

Experience initiated through a internet inquiry which put me into contact with Bradley O'Neil. Bradley answered all my questions in a professional manner, never being pushy but always helpful. She facilitated my inquiry about a specific vehicle into a sell. I drove to the dealership the next day and completed the deal. All MINI of Portland staff worked together like a well oiled machine to evaluate my trade-in, make an offer, facilitate financial requirements and send me on my way a very happy customer happy with the MINI I purchased and the price I paid for it.

happy happy happy

Sep 15, 2013

DJ was our no pressure salesman and he was good to deal with. After our purchase he went over the car through and through. We highly recommend him if you want to deal with a knowledgable sales rep.

leeavshalom

Sep 4, 2013

Yesterday morning, I was dreading going to buy a car here cause I thought they didn't care. I was wrong. Roger, Clint, Gary and DJ were great. The customer service here is incredible!

Thrikreen

Sep 2, 2013

This was my first time buying a Mini. The dealership was great. The ordering process, the customer service, and the buying process all went smoothly. Bradley was awesome to work with, I would recommend her to anyone looking to buy a Mini. The facilities and grounds were very well kept up and the staff were all professional and friendly. If you are in the market for a Mini you cannot go wrong with this dealership.

A.F.

Sep 1, 2013

It was my very first time walking in the Mini of Portland dealership and I was greeted with a friendly smile by a salesperson named Bradley O'Neil. She put me at ease right away. The experience I had with her helping me find the car I have been wanting for a very long time was a great one! I would high ly recommend asking for her at the front desk or by appointment. Bradley was very knowledgable and answered all my questions. Overall it was a very exciting experience for me to purchase a mini and Bradely helped me every step of the way. Thank you Bradely O'Neil!

Debbie Sprando

Aug 31, 2013

Bradley at mini made buying my daughter her first car the best experience! We had been looking for months to find the perfect first car. We had spoke to her a month prior asking if they had what we were looking for and at that time they did not but a month later we were surprised to receive a call from her telling us to come down to the dealership, she had the perfect car for her. We went down, went on a test drive and drove home with the car in a very short time. Everyone involved in the process was so friendly and helpful. Since then I have referred others to her and they too have purchased vehicles! highly recommended Mini of Portland!

mimi lover

Aug 31, 2013

Best buying experience! From the time I arrived to the delivery of my new car! I will recommend all of my mini buying friends to go see Bradley for their new or used cars!

pattymarella

Aug 31, 2013

My experience at Mini of Portland was overwhelmingly fabulous! Prior to my visit to Mini of Portland, I fell victim to a car shoppers nightmare. Fate directed me M of P where Peter and Jan turned everything around. I never expected to be a new car owner. Happily I was led through the purchase and financing of my dream car...what a difference dealing with knowledgable professionals. I am forever grateful to this dealership and highly recommend them for all automotive needs. Peter and Jan ROCK!

sctwy1110

Aug 30, 2013

I always felt good working with MINI of Portland as well as the MINI Owners Lounge. All departments at M of P were very professional and helpful in every respect. My brother is in love with MINI, I recommend he contact M of P.

Tad

Aug 25, 2013

Portland Mini, and DJ in particular, was extremely accommodating to our desires of owning a Mini Countryman! DJ's extremely friendly and polite personality, made our experience very pleasant. He was extremely knowledgeable about the vehicles, which made it easy for use to choose the options we settled with. Unlike most car salesmen, he actually seemed to have our best interest in mind. We'd be happy to do business with him, and Portland Mini, in the future!

thebirds317

Aug 25, 2013

We initially took our 2008 MINI to have it serviced. Jarid was the one who took our info and was wonderful. He even gave us a great recommendation for breakfast. We knew that we wanted to get a new one within the next 6 months or so, but that was not our reason for the trip.As we started to walk to the restaurant, we saw a 2013 MINI in the colors we wanted on our next one. It had almost everything we wanted, except for the V stripping, so we decided to put off breakfast and go see what kind of numbers Peter could come up with for us. (A friend had dealt with Peter a year earlier & highly recommended him.)We were impressed with how quickly (relatively speaking) the whole thing came together. Peter and the gal (sorry, can't remember her name, just that she was terrific, also!) were able to get the stripping done for us that day when usually it's 2-3 days out, which meant a lot to us as we are from Hermiston, approximately 4 hours away.We were expecting 1.99% financing, but Jan was able to get it knocked down to 1.49%! The young man who did the stripping did a wonderful job.All in all, we would highly recommend MINI of Portland. Not only do they have a terrific team, they also have the best cars.....MINI's. If you are interested in a used car, they have a great supply.

Lori ONeil

Aug 13, 2013

The friendliness and entire process was awesome. I will buy again from this dealership and from my salesperson, Joe Smith. I am impressed with how professional everyone one. I love my new car!

WRS1

Aug 8, 2013

Peter was great, the management team worked to straighten out a mistake. We were buy a 2006 and the warranty that was put on the contract did not apply. After about 45 minutes a compromise was arrived at and the purchase went through. The finance department needs to get on the same page.The closer/finance person we met with was quite snippy. He was not helpful, but rather distracting in the dealership and we as the purchasers arriving at a compromise. For someone so righteous and persnickety; one would have thought he would be correct when figuring the sales tax. We live in Washington. The package arrived with the sale tax check and information necessary to get the license. The problem was that the check is not correct. The amount was short by $167.44! Not a lot of money - but a big surprise! One would think it would be correct!Overall I liked my experience, but the sales team, management team and the financial people need to work better to communicate between themselves. The customer should not have to suffer for their inability to work together. Ultimately the dealership will suffer!I don't expect that this review will ever show up, but I do hope that some reads it, and takes the critique in a positive light to work to create a better customer service experience for the client!

Doug

Aug 7, 2013

I originally purchased a BMW from Bradley when she worked at the BMW dealer. Bradley was exceptionally professional, knowledgeable and helpful. It was a quick transaction because I knew exactly what I wanted, I didn't even test drive the vehicle. What impressed me, and continues to impress me, is the outstanding above and beyond customer service I have continued to receive from Bradley. After our sales transaction was complete, she moved from Portland BMW to Mini of Portland. However, Bradley continues to answer my questions and help me with any issues that arise. And, she is incredibly nice to my 4 year old son...he actually asks to go to the Mini Cooper dealer to "visit Ms. Bradley." These acts of selfless service are extremely rare these days. I recommend that anybody in the market for a Mini Cooper to visit Bradley...she will take great care of you.

clairewithleadfoot

Aug 7, 2013

Buying my used (new to me!) Mini from Peter was my first car buying experience, ever. Although I had not intended to buy the very first car I ever test drove, I did! Peter was great at sticking to what I wanted. I told him my price goal and manual and after wandering the lot a bit, we found my perfect car! Because the car had just come in, he didn't have a lot of information about it right off the bat, but once we got back to the dealership from my fun test drive he made an effort to find out my car's history.Although I wasn't able to get Peter to lower the price of my car, I do feel I still got a good deal as it is a Mini and it was in practically perfect condition besides for a few dents. Peter and the other members of the Portland Mini were really supportive during the money process, where I had to do some finagling to make sure everything worked out. They also were awesome and put a new windshield and tires on my car!My one issue was that once I picked up my car (test drove on Saturday, paid/drove away on Wednesday), I had to go back to the dealership twice more to deal with things that I shouldn't have had to use the gas for (DEQ paperwork and picking up a lost key). Besides those two extra trips, I really enjoyed my first car buying experience with Peter. He was very communicative, texting continually about the buying/key process and gave me good advice about how to drive/care for my new car!I definitely would recommend Portland Mini and working with Peter.

dugg6400

Aug 6, 2013

I had a wonderful experience buying my first Mini from Peter Hisey. I didn't know much about Mini going in, and Peter helped explain all the customizable features available. When it turned out the dealership didn't have the Mini I wanted, he helped me find it by accessing a larger inventory database. I only waited 3 weeks for the car to come in, not bad by Mini standards. When it arrived, the deal I was given for the new car and my trade was fair (after a couple back-and-forths). It was relatively painless and I was very happy with the service. There was a slight paperwork mix up, and I had to return to re-sign some things, but was compensated for my trouble. I would highly recommend working with Peter for your next Mini. He is a proud Mini owner himself, and is very knowledgeable about the car. He's friendly, funny, and not pushy - he even helped me re-learn how to drive a manual. When I decide to upgrade my Mini a few years down the road, I will definitely be calling Peter up for assistance.

Joshua Fisher

Jul 18, 2013

I wasn't there to buy a Mini, but DJ helped me to find the right pre-owned Subaru Forester and he made the process smooth and easy. I especially appreciated the follow-up phone calls at various stages in the process to make sure that everything was working out.

ORJoyce

Jul 11, 2013

I was not looking for a Mini but this dealer had the used Hyundai that I wanted and they were fantastic. DJ Gill and Dan Fajardo were very gracious, helpful and patient. There was no pressure at all too move quickly on a decision. They took the car to my mechanic for a pre-purchase inspection, picked it up for me afterwards tweaked a few minor issues and even called Hyundai to arrange for the repair on a recall issue. What unexpectedly fantastic service. DJ even helped me set up the Bluetooth which was a bit daunting for a less than technoloigcal type like me.

KJR

Jun 27, 2013

Our experience was excellent at Mini of Portland!! From the beginning to end things went well. They are fast and efficient, like the car. Kirsti Gebhart our sales person was excellent. She is helpful, fun and efficient. Kirsti went out of her way to meet my needs. The financial process also went well. They are friendly, efficient, and overall excellent to work with. I highly recommend Mini of Portland.

jlgf

Jun 26, 2013

I have purchased a lot of cars in my life, and my experience at MINI of Portland was the best ever. I was treated with respect and the sales associate (Bob C.) was so careful to get me exactly what I wanted. I was stunned to get higher than high Kelley Blue Book for my trade in, and the price of my new MINI was below what I expected. My MINI Countryman meets my needs perfectly, and it is just what I wanted. MINI of Portland went out of their way to make this the best experience I have ever had buying a new car.

Vanessa

Jun 21, 2013

I own a 2003 mini S Cooper. I needed a mini S Clubman for the extra space for hauling my art from gallery to gallery. We went to Portland Mini and found our car. Yes, we had an idea of what color...and I really wanted a manual...but when the salesman DJ Gill pointed to a Clubman that was a 'good deal' ...of course we listened. The car was a 2010, approx.. 13,000 miles on it and loaded with special packages. We drove it and fell in love! No it wasn't our color and it is an automatic...but such a deal..Mr. Gill was informative AND NOT PUSHY! He spoke to BOTH of us about the car which I really appreciated. The buying process was quick for all the information that needed to be gathered...and the financing department ROCKED! We are very happy with our car, the customer service and they even let our dog occupy the office...thanks Portland Mini!

tana525

Jun 4, 2013

After an initial problem with the service personnel, I returned today and was helped by Rory and he showed politeness, knowledge of subject and professionalism which has changed my original assessment of this service department. Thank you for your help and explanation of problems with the car and the suggestions on repairs.

Jeff

May 31, 2013

Made an offer on a car, a salesman followed up within a few hours. I made an offer and he stated he would get back to me, which did not happen. Guess that means they didn't accept it. I really think they could have taken the time to send an email and say, "no". But that must have been too much for them to accomplish. I can only derive that they would treat me that way after I bought a car from them and they took my money. We will get back to ya...really...wait for it...wait.... Poor customer service has deep roots. Be aware.

stefamt3

May 15, 2013

Great experianece, great showroom, fun and inviting. Peter was also perfect to work with, he knew his product but did not push. I would use this dealership again.

EricHaskins

May 6, 2013

Peter was great to work with. He was fun and did not presure us at all. He was also very accommodating with our young boys as well. I would definitely recommend Peter.

BurrRobson

Apr 12, 2013

Calling for a service appointment on my new car has been miserable because they easily take over 24 hours EACH TIME to call back. And don't seem to care What kind of service us that?

thisisdub

Apr 12, 2013

Sales and Finance worked with my less than perfect credit score, as well as finding a vehicle that met most of my criteria...not easy tasks.In spite of having what might be considered a 'captive market', due to the popularity and excellent price/value relationship of the MINI line, Peter Hisey was the most professional auto sales person with whom I have ever dealt! Additionally, the MINI facility (design/layout) is an excellent 'container' for the display, sale and service of MINIs. As a long-time professional in advertising and graphic design, I am quite sensitive to such things...hence my initial attraction to the MINI. FYI, my sister bought one last year and remains fanatically dedicated to it.If MINI pays attention to customer reviews regarding desired features and or any negative product aspects, MINI should become one of the most sought after vehicles in the world. A across the board price drop to compete with the Mazda 3 series would, of course, not hurt...lol.

marit

Mar 13, 2013

When my husband and I visited MINI of Portland, we had an idea of what we wanted, but seeing the cars in person made our decision much more difficult, so I was glad that Peter Hisey came out to greet us and show us the inventory. He showed us several models that weren't originally on our radar and when we left after that first visit, Peter asked us to go build our ideal MINI on the website and send it to him. A few days later, I finally got around to building my MINI on the web and called the next day to set up a test drive. Peter was super nice on the phone and when I told him we needed to test drive a manual and an automatic, he was very accommodating.We went in and Peter showed us the specs of cars that were close to what I built on the web and offered to let us test drive whichever one was closest to what we wanted. Miraculously, he managed to have one that was about 90% of what I asked for, so we took that one for a test drive. After the test drive, Peter let my husband and me talk about it and was very hospitable while we went back and forth about whether we wanted to take the leap and buy a brand new car. He didn't hover, so we could have an honest discussion with each other about the decision, which I appreciated.Once we made our decision, the process was as painless as can be expected when buying a car :) Peter and Jan both were very patient with us when we made mistakes on the info for the paperwork and they stayed late to make sure that everything would be ready the next day when we came back to pick up the car.After the sale, Peter checked up on us and made sure that everything was going well and that we were happy. In addition, when we needed to replace a part (due to our own negligence), Peter worked hard for us to make the replacement easy and convenient as well as getting us a great price. He went far above and beyond the expected to help us and I am grateful for his help.So, for the courtesy during the sale and the aftercare once we had possession of the car, I give Peter Hisey and MINI of Portland top marks.

seanhaus

Jan 22, 2013

I've wanted a Mini Cooper for about as long as I can remember. Upon finally deciding to go for it, I built "my" Mini on the website and sent it off to Mini of Portland. Within a few hours, Peter H gave me a call. Within the next thirty minutes he emailed me a batch of Minis that met my criteria, plus a couple optional things to consider- they were all on the lot, ready to go (to my surprise!) I'm not sure if you've ever tried to build-out a Mini, but the amount of options and packages at times seems endless. He offered up information and suggestions about all of the features in a completely honest and transparent way. It felt more like buying a car with a friend than from a dealer. When I arrived at the dealership, Peter took the time to really vet through each and every feature of the few variations of the Cooper S I had my eye on. Hours later, I was signing paperwork on a car that I can't believe is mine and off I went. The whole transaction was so casual and stress free that it's now the bar for how I'll rate big purchases in the future.To Peter and the team at Mini of Portland, thank you!

kyounger

Jan 21, 2013

I visited with the MINI club January 5, 2012. I purchased a replacement part (sun visor) and I was very surprised the service department not only installed it - at no charge - but also washed the car AND cleaned the wheels back to like-new. In addition, it seems this dealer will be supporting the club - it shows the kind of customer appreciation that many businesses have abandoned in search of every possible cent in profits.Thanks for the opportunity to comment.

Dawna29

Jan 18, 2013

I can't even begin to express how happy I am with the service of this place. Clayton & Dave are awesome! They along with Rory are the reason I will NEVER go anywhere else for service on my Mini. Honesty is what stands out when I think of these guys. Mini of Portland is very lucky to have such these guys...thanks again for everything...Mini of Portland Rocks!

kerickson20

Jan 18, 2013

Just bought my mini in October and I love it. I had the check engine light come on and it took some talking to them on the phone to figure out that it was because of the gas cap. When I got out to the dealership for my appt today, they took the car to check it out within about 4 minutes of me getting there, fixed it and showed me how to fix it correctly if it happens again and I was seriously out of there in under 18 minutes. Rory was great, super nice and professional. Takes some scheduling to get in to their service dept because they are booked out a ways but they definately told me that when I bought the car. Really positive sales and service experience. Thanks.

melissaelvis

Dec 19, 2012

I special ordered a Cooper Hardtop and the staff were very helpful with my questions as they came up. I worked with Clint and he even kept me updated as the car was getting closer with emails such as "It's leaving the port!" The car's system is pretty different than my old-school Honda Accord, and Clint sat with me in the car getting the electronics set up to my liking, i.e. blinker timer, etc. Even after I bought the car, Clint was in contact to be sure I didn't have any questions. I haven't bought a new car in years, and this experience was easy.

kkniles0424

Dec 5, 2012

I was looking at for a used car and stumbled on one I liked at Mini. I met with Peter Hisey and that was all it took. I felt like I was at the dealership working with someone that was just as much on my team as he was on Portland Mini's. His no pressure discussions with me on the vehicle sold me immediately and I just knew that everything presented to me was absolutely the honest truth on the car. I was offered without asking, the carfax! To date, in my lifetime, I have bought 14 cars. This was by far the most pleasant car buying experience I have had yet. After meeting with Peter and agreeing to buy the car, I was introduced to Jan Jazrawi in Finance. Another step, I usually can't stand in car buying, but again, at Mini, this was painless and amazingly quick!!!! I was offered different opportunities to purchase additional services without any pressure from Jan. The info was quick, precise and easy. I can't say enough about Portland Mini. I will check them out every time I am in the market for a car!

Jan Irons

Dec 4, 2012

Peter was great, fun to work with. We only came in to look and ended up driving home the 2013 Clubman. I love it!Ja Jazrawi was also great ot work with. They both were repectful and recognized my husband's expertise with car sales experience. I felt the deal was fair.The dealership is clean with many amenities for the customer. Entire experience was friendly, professional and no pushy sales force.Thank you

saralynbutler

Nov 16, 2012

Peter Hisey's friendliness, knowledge, and professionalism is 5-star. The Portland Mini dealership is clean, classy, and with many amenities for client comfort while waiting. My original intent when visiting Portland Mini was to "see what a Mini is all about." Peter gave me a test drive, and I fell in love. While waiting for my new ride to arrive from the U.K., I called the dealership with a few questions about timing. If Peter was not available, others were gracious and knowledgeable - GO TEAM!!! I now am driving a 2013 Mini Clubman and loving it, especially the wide black racing strips, which Peter offered to have removed. "Don't touch those racing stripes!!!" Thanks, Peter, for a terrific and fun buying experience. Saralyn Butler

martinaleahy

Oct 27, 2012

My husband and I have visited other dealerships and where really disappointed in how they conducted business.After talking with Peter Hisey in the middle of the week about a Buick Rendezvous on their web site,we went to see the car on Saturday,test drove it and just love it. The services at Mini of Portland was super,very friendly staff,clean faultily and NO pushy sales people. Every question was answered and everyone was very helpful.We will be doing business with Peter Hisey and Jan Jazrawi again in the further. Thank you both very much for all your help,we hope to do business with you again.We can highly recommend your dealership to everyone,who may be looking for a new or used car.

joe0928

Sep 17, 2012

I sent the following email to the Mini of Portland General Manager:Dear Mr. Ruef,I would like to make you aware of a wonderful buying experience we had yesterday, September 16, 2012. At almost 71 years old, I have bought a few cars over the years. This was by far the best car buying experience we have ever had! Period!! I called Mini of Portland and spoke with Peter Hisey about a used 2009 Mini I had seen on your website. We were pretty well set on buying a convertible but after driving it we had some issues with visibility. In particular my wife felt her visibility through the rear mirror was somewhat compromised when the top was down. So Peter helped us by not only giving us more information on Mini in general, but by showing and explaining the various other vehicles to us. One thing led to another and before we knew it we were the proud owners of a beautiful Chile Red Mini Roadster. We love the car, but that isnt why I am writing to you.You should know that Peter Hisey didnt sell us a thing. He helped us. We talked and before we knew it we felt like he was more of a friend than a sales person. We feel like we bought a car and Peter was a good friend that was there to counsel us in our purchase. I feel like we have made a friend. I only hope I can repay his friendship by not only referring anyone that asks about our Mini to Mini of Portland, but Peter in particular. What a delightful man. You are very lucky to have him!I want you know that Peter is an absolute gem! He was generous with his time, friendly and sincere. We loved our time with him.

lindzhudson

Sep 1, 2012

It all began with a thought to downsize from my SUV. I was looking for a car that fit my lifestyle, and of course my personality. It didn't take me long to settle on the MINI Cooper Hardtop. On my first visit to the Dealership, I met Peter. We talked about the cars, about options, and the ultimate goal I was trying to achieve. I was there maybe 30 minutes before he gave me some material, options to think about, and sent me away. I expected to spend an hour or two haggling, but was surprised by his response and really appreciated the space. We continued to communicate non-stop for a week. Asking/answering questions to help me find the best situation that fit my goal and budget. Peter started working with Jan to get me into the best situation possible. Their dedication and patience (especially with my constant questions and requests for different information) made them incredible to work with, and I know it's not common for people to tell you that they actually ENJOYED a car-buying experience! These two guys are not only good at what they do, they have great personalities, too. You can bet I'll be highly recommending them and MINI of Portland to everyone I know :)

ammodawg55

Aug 30, 2012

I contacted Peter Hisey for an internet sale. Just missed ordering a 2012 model, but Peter went the extra mile to get a production number for a 2013 vehicle and delivered it within two months! Great service. Thank you.

achamp431

Aug 9, 2012

Everyone I worked with at Mini of Portland was patient, honest, and had my best interest in mind. I enjoyed doing business here, and I would highly recommend this dealership to anyone who was interested in obtaining a Mini.

ccgl

Aug 9, 2012

Peter was fantastic to work with and made the process of car shopping enjoyable. Everyone we encountered at the dealership was friendly and very helpful.

jekn3244

Aug 6, 2012

Initial contact was Jarid Perry for routine oil change and filter service on a 06 hardtop we bought new from Rassmussen BMW. Jarid provided transportation to downtwon and arraged for us to be picked up at BMW of Portland later in the day.Jarid refered us to Peter when we inquired about a new MINI convertible. Peter was outstanding in providing information and allowing a couple of test drives.When we decided to buy a new conv, he tried unsuccessfully to obtain a car slated for another dealership. Failing that, he ordered us a new car which we took delivery of about 9 weeks after ordering.Everyone we have met and delt with has been preofessional and pleasant.

Steve Bullock

Aug 6, 2012

(Two things about this: I can't remember the last time, if ever, I have written a review, nor is it indicative of our experience with the service department, which has been fantastic.) We purchased our first MINI Cooper a couple of years ago from Rasmussen MINI and had a great experience. Therefore, when we had a child and needed to move up to the Countryman we sought them out. Unfortunately, it appears they were bought out by MINI of Portland. The biggest difference between the two purchases was how invested our salespeople were. In the first case, our salesman made a huge effort to find what we were looking for and made us feel the process and our desires were important to him. In the case of MINI of Portland, it didn't feel that way at all. Our initial conversations were good but soon went downhill. Originally, we were talking about purchasing a Certified Pre-Owned model they had on the lot. However, we were told they wouldn't negotiate on the price because, "(The dealership) doesn't care if they sell it. It's the only one on the lot and someone will come in five minutes from now and pay the asking price." It was a nice car with lots of features we didn't really need, so we performed a lot of research online regarding what we needed versus what we could afford. Once we settled on those details I met in person with the salesman to talk about placing the order. That went smoothly because we knew exactly what we wanted and all that needed to be done was fill in the same options we had on the MINI USA website. At that point I asked about the special financing offer mentioned on the MINI of Portland website. The salesman knew nothing about it and had to open the webpage to see what I was talking about. After skimming it, he said he didn't think the Countryman was eligible. I pointed out in the fine print that it was.At the beginning of the car-buying process, I mentioned to our salesman that my wife had just delivered our baby with some complications and she would be unable to drive for several weeks, so the time frame related to getting a special order was not a problem. To make things as easy as possible, we were planning on trading in our Cooper, however the salesperson suggested we should attempt to sell it ourselves on Craigslist. The difficulty with that was not knowing when the Countryman would arrive (since we are a one-car family). We were able to follow the build process on the MINI USA site, but once that was complete we were told our dealership would have access to our MINI's progress from there. We contacted our salesperson but he had no estimate on how long it generally took completed cars to arrive and kept pointing us toward MINI USA. He mentioned he wouldn't have any additional information until the car reached the port. Some research online indicated that buyers of MINIs from other dealerships were able to get the name of the transport vessel their cars were on so they could track them, among other details. MINI USA customer service told us that our dealer should definitely have access to more information than we were being given and apologized for the lack of help. We ended up making a guess based off information from other MINI owners we found online. Fortunately, we were able to sell our car to a local buyer with a lot of flexibility. We heard from our salesperson again only when the car arrived at the dealership. We made arrangements to pick up the car up the following day since we live almost 2 hours from the dealership. Because of all the work that had been done (we were pre-approved for a loan), we thought it would be a quick process. Taking possession of the car felt inefficient. Immediately before entering the dealership, my wife fed our baby so he would be as calm as possible. It took almost exactly 2 hours to drive off the lot after our arrival, for reasons that were unclear to us. It seemed that the process moved in slow motion and we were never sure if it was just because the sales team was unmotivated or if there were other reasons that weren't communicated to us. After two hours, our infant was extremely fussy because it was time to eat again. What should have been an exciting time ended up just being frustrating. At this point, MINI presents itself as a premium product. At this dealership, apparently all customers pay MSRP. What kept running through my mind during this process are the differences between our MINI experience and another premium product retailer, Apple. Apple expects you to pay their listed price regardless of where you purchase their products, but they treat you as if you are important and that there is added service value to owning their devices. Most Apple salespeople I have spoken with have been attentive, knowledgeable, and appeared happy to help. We didn't get that impression from the sales department of this dealership. If we were to purchase another MINI and if the option were available, we'd rather just order it online and have it delivered to our door with no sales/dealer interaction.

dciula

Aug 4, 2012

Everyone we worked with was friendly and professional. Peter was very responsive to my Internet inquiry and Jan was able to get our clear coat applied before our trip to Seattle just two days after we purchase the car.

gerry2153

Aug 2, 2012

I ordered a new mini cooper s from Mini of portland, my ortoring advisor was very helpful and in the end he fixed a few miss communications and i was able to get the car exactly the way i wanted - I would easily recomment him to anyone looking for a new MINI

Mini_v

Aug 2, 2012

I appreciate the attention to detail Jarid does in helping with getting the service I need, everything is told to me what I need or will be needing done , which prepares me in advance to take the best care of my car that I am very thankful. I love my mini and want it to stay in its best condition and Portland MiniCooper's Service is the best experience I've had with a service department ever.

RACEMUT

Aug 2, 2012

I started my search for my 2012 Coupe on the internet..then decided it would be best to make an appointment with Bradley to test-drive...I couldn't have picked a busier day...(Demo day at Mini of Portland)...Bradley was with a customer, but acknowledged me and sent me down to register for a test drive and the rebate coupon. I took the test drive and was very happy. Bradley kept popping out from her desk to make sure I was comfortable and once free, we wrote up my order for my coupe. Her design choices were "ONE OF A KIND"....so I went home to count the days until delivery. Well, as it should happen, my original order was damaged at the origin, so luck have it, I got to order my new Coupe with every option I wanted. Sometimes, good things are worth waiting for. I got my build sheet from Bradley and followed my baby from birth to delivery at Mini of Portland. Bradley picked me up from the airport and off we went to see my new Coupe, tucked away in the showroom all bright and new! Bradley spent hours with me going over every inch of the car and how it worked...(I kept thinking, hurry up, I wanna go vroom-vroom)....She followed up that evening with how did I like my drive home? Another follow-up call in three days...and then another one just the other day. TALK ABOUT SALES AND SERVICE...GREAT, GREAT, GREAT!!!! In fact I was looking at their used Minis just for an excuse to deal with Bradley again!Thank you very much. I am very, very happy with my 2012 Mini Cooper Coupe.

supreesmith

Jul 30, 2012

enjoy working with Peter Hisey very much. He try his best to help get the best deal. He even get us free lunch when we wait. I would recommend to buy from him. we found another good friend in town. Thank you Peter. from BOOS & Manus Sweet Basil Thai Cuisine

Nina DeConcini

Jul 28, 2012

I bought my Mini from the downtown Portland dealership about a year ago thinking that the location would be ideal for service related work since I work close by. I was really disappointed to learn the dealership had moved. However, to my delight, the staff at Mini of Portland has been totally accommodating on the two occasions I've been there. The first was for a low mileage oil change. It was going to take awhile but Bryce was kind enough to shuttle my son and I to Washington Square mall so we could do some shopping while the service was performed. On the second occasion, I had an issue with the driver's side visor/mirror. Clayton told me to stop by on Saturday (which is another great aspect of the dealership), to have the part ordered. It's expected it in about a week and it's covered under the warranty. I've been really pleased with the professionalism, courtesy and extra mile service! Thanks guys!

bndamom63

Jul 27, 2012

Peter was very helpful, friendly and knowledgeable about the product! Very thorough in going over the car at the time of purchase and helped get all of my phone, satelite radio connected. Follow-up was great, too..

Lauriehenkle

Jul 25, 2012

After 25 years and having owned 6 new cars all of which were serviced at the dealership where purchased, I have never been given such poor service. I called to get an appointment to have my car serviced and I was given a date a month out. When that date finally arrived they called to cancel it and I was told on the message that was left that they would call back to reschedule. I was never called. I left several messages to reschedule and after numerous tries was told I could bring my car in. I was leaving to go on vacation and they assured me my mini would be ready to pick up upon my return. I have been back from vacation over three weeks so that means they have had my car for a month and it is still not ready. When they had the car so long I asked for a loaner car and they said none were available so I have had to rent a car! In other service experiences there the work has been mediocre at best. I scheduled to have a short in the trunk light services over a year ago and they said they had fixed it. As I was driving the car home, the light went on again. I live far from there so I figured I would bring it in the next time it needed service. When I finally did, they said it was no longer under warranty. Ahhhhhhh. I love my mini, but unless I could find another authorized service provider, I would never buy another. Their service department, for me, has been a nightmare. I have never filled out a complaint about any product in my life! This is a first!

Robinsasaoka

Jul 23, 2012

Peter was wonderful and made me feel relaxed right away which is not at all how I expected to feel when shopping for a car. I was really dreading the whole car shopping experience, but Peter and Mark made it fun. I now have a car that I love and am so glad that I shopped at MINI of Portland. If any of my friends or family were looking for a car, I would send them to Peter. He's great!

Jmellgren

Jul 22, 2012

I was very pleases with the sales person I worked with and the ease with which I was able to complete my purchase. He communicated without being pushy. He was very well informed and was able to teach my husband and I about the car.

alainajohnson

Jul 18, 2012

We had a great experience with both Peter and Jan, both were professional, courteous and accommodating. We will not hesitate to recommend both these people and the dealership to our friends.

nlompa

Jul 16, 2012

I was going in for a test drive and drove away with my car! The salesman, Clint, was patient, there was no pressure at all, he was very knowledgable and made the process easy over all. I would recommend Mini of Portland to anyone looking to buyer a Mini.

bprutherford

Jul 14, 2012

Our experience with Portland Mini was great from start to finish. We began our search on the internet and David Nix was incredibly helpful and guided us to working with Peter. Peter was friendly, professional, and helped with every question we had. Jan got us a great deal on financing the car and it took some extra time but was well worth it. We love our new Mini and would highly recommend Portland Mini to anyone searching for a new car!

jschaaf

Jul 10, 2012

Clint made the car buying experience the most positive one I have ever had. He was friendly, positive, never pushy and made a deal that was good for me happen. He made it so I was able to take my time and go on several test drives ensuring that the Mini was a good fit for me. After the sale Clint stayed way after closing to make sure I knew how to work all the bells and whistles. Overall, Mini of Portland is a great place to purchase a car!Thank you for such a positive experience!

Kelly Rankin

Jul 10, 2012

We really appreciated the patience/friendliness and sincerity of PeterHisey. Very professional and once you know him, you trust him. We couldn't be happier in the purchasing process and the ease of gettingthrough the paper work. Thanks to Peter, Mark and Dan. A job well done.I see a long time friendship with Peter. Kelly/Janice Rankin

ldudder

Jul 4, 2012

This was a wonderful car buying experience! Perry made sure all of our needs were met. Mark made the financing process fun. Jarid took the time to congratulate us on the purchase of our first MINI. The dealership and cars were spotless. The vehicle selection was great. The coffee was even terrific. Well done everybody!

nythrye

Jul 4, 2012

This was the easiest car buying experience I have had. First time in the dealership we talked about MINI's in general and took a test drive of the model I was interested in. I was able to take my time with my MA to work out the perfect configuration and get in the queue. When I came back to pick it up, there was a little wait while some of the paper work was sorted out which gave us a chance to chat about MINI's. I was informed of the service agreements, paint protection, etc. but not overly pressured to purchase.

NickiStaggs

Jun 25, 2012

Working with Peter was great! He had a great sense of humor and was very pleasant. The dealership had an open floor plan so we weren't stuck in a cramped little room. The finance people were eager to find a plan to fit my needs. All in all a pleasant experience and of course I got a Mini!

mattocks4

Jun 23, 2012

I took my Mini Cooper in to have the oil changed. I also asked them to repair the 'secret compartment' lid as it was stuck shut, and I asked them to replace the driver's side windshield wiper. When I dropped the vehicle off I asked how long it would take and they said 4 hours. I told them that I had not planned on being at the delaership that long, I had on;l planned on 2 hours. I asked why it was going to take them so long, I had made the appointment many weeks ahead of time - not like i had just walked in and expected to be squeezed into their alrady existing shcedule (another complaint of mine - that their service calendar was so full that it took forever to get in). The gentleman helping us said they were going to do a brake inspection and probably have to replace the front brakes, and they would also rotate the tires while they were at it. I told them I could not wait this long. They said they would do what they could do in two hours, abd we agreed that I would have to come back to get the other work done at another time if they couldn't get to it all. I left the dealership and walked to a coffee shop and came back two hours later. I waited around for a bit for them to call my name and after a while when they had not called my name I went up to the desk to ask what the status of my car was. The guy said he would find out. I watched him walk around the shop, asking about my car. I knew something was up when he went in to the service managers office and started talking to him. He came out and said " I have some good news, and I have some bad news. The bad news is that they have not started working on your car yet. The good news is I can get you a loaner vehicle (he knew I did not live close to the delaership)(they gave me a Countryman to drive, I love Mini's but hate the look of these, and then ifind out they had a coupe in the morning that I could have had, had they just given me a loaner at the beginning of this whole process!). So this meant coming back to the dealership the next day to get my car (ugh - didn't have this in my plans for the day!). So I got my car and got home with it and realized that they did not rotate the tires, they did not give me a new driver's side windshield wiper like I had asked, and they fixed the door on the 'secret compartment' but when they reassembled it they forgot to put the back half of the compartment back in. Needless to say I am quite disappointed in the service I have received from them. I have been anxioulsy awaiting ther official survey form to come to me...haven't seen it yet though. I hope everyone has a better experience with theses guys than I did...

ghflatz

Jun 12, 2012

We met with Peter on Friday; his day off. He was informative and knew the Mini well. This car was for Lori, so he listened well to her. We ended up with a great car. Enjoyed it on our drive back to Boise - with a short detour through Newport. What a great car! Our thanks to Peter.

Minidude62

Jun 8, 2012

Peter was very firendly , He was not pushy . Peter heped me with all my questions and was prompt in calling me back . I will be a repete customer because of Peter ..

vravinow

Jun 1, 2012

I had a great experience at Mini of Portland! We were greated by Peter in the lot and he was very friendly from the initial introduction. He really took the time to listen to what we were looking for and then made some reccomendations. We took a car for a test drive and showed us everything that makes MINI stand out from other manufacturers. He was a breath of fresh air after we had visited many other dealers in the area. Peter worked with Jan to help us hold the car at the lot for a week since we were completing our move to Portland and was very understnading of our needs. Peter was very knowledgeable about not only the car itself but also about MINI as a company. The price of the car was great and our overall experiece was 10 out of 10, 5 stars, 100% satisfied!

amoneyhan

May 29, 2012

Allen was out when I came in to lease so Peter helped me most but Allen was great the day I test drove with him. Love my new Mini!

tmoor1990

May 21, 2012

My experience at Mini of Portland was excellent. The sales people that I worked with worked very hard to find me a great deal and a great car. I would definitely recommend both Peter Hisey and Jan Jazrawi to someone who was looking to buy a new MINI.

u198056

May 21, 2012

Bradley ONeilMarch 3rd, 2012I went to Mini of Portland to look at the countryman, look at all of the options, and test drive one to see if it was really the car I thought it was to make the decision to buy one. I was already pre-financed from mini online, and the interest rate was a low or 0.9% or 1.9% APR depending on the terms. Thats when I met Bradley for the first time. She asked if I had any questions and then let me know where she would be if I did. Then let me look at the show room without constant interruption. I then climbed in each model, accessing each to find the best solution to my desired use of the vehicle. I was looking for a practical, fun and affordable vehicle. Practical- (4 people, outdoors, dog friendly, mileage, last ability, everyday vehicle, ect) Fun- (get up and move, stylish, different, tight steering, ect) Affordable- ($30,000.00 or less for the right vehicle)I really fell in love with the Countryman because I could tell that it was well built, and everything that could be mechanical was, while still providing the 2012 features common in other vehicles. I then went on a test drive with Bradley. She was courteous and helped in a graceful way without becoming the sales person until I was ready to make the purchase/ order.When I sat down at her desk to make the purchase she offered a cold beverage and carefully walked me through the forms. I found her the most helpful when we went through the options making sure I understood what I got with each. Mini has a very high tech built it function on their web site so I had already designed my car probably a hundred times. She didnt try to sell them; she weighed out the pros and the cons of each and let me make the decision. When we were done she then reviewed each with me to make sure we were both on the same page. At the end I knew everything I was getting and what it was going to cost. I really appreciated her not trying to sell me something I didnt want, which can be frustrating. April 20, 2012She sent me an email updating me to the progress of my order, letting me know it would probably be ready at the dealer around the first of May. In addition Mini has constant updates available on their web site throughout the process.May 5, 2012Bradley picked me up at Portland airport around 8am on Saturday morning, which was greatly appreciated. She didnt have to be at work until 8:30am but she woke up early on a Saturday to come get me at the airport so that I didnt have to find ground transportation to the dealership or wait for her to show up. Then while we drove to the dealership she showed me how more of the Minis features work. I then got to see my Mini Countryman for the first time; it was exactly what I had expected. We then went through the final paperwork, she helped me set some of the inside settings, and I was ready to hit the road.May 7, 2012 The Monday after I had already bought the car she followed up to check on if I had any questions, concerns, and to just make sure I was still happy with the vehicle.Jan JazrawiMay 5, 2012Bradley introduced me to Jan to finish the DMV and warranty paperwork. He was very helpful and once again didnt sell me anything, just let me choose which options in terms of warranty I wanted after seeing the pros, cons, and cost of each. He had a fun personality, and it was a smooth transaction.Jon YoungMay 5, 2012Bradley introduced me to him in the parts department to get the last few items I wanted for my mini. (rubber floor mats, and a dog liner for the back) He was nice, got me what I wanted, and shipped the items he didnt have in stock second day for no additional cost.Mini of Portland (overall)I was quite impressed with everyone at the dealership; they went above and beyond to help me get what I wanted and not what they could sell me. I will most likely purchase another vehicle from there again, and would recommend them to a friend. I have had the Countryman a few weeks and couldnt be happier, its an amazing vehicle.

dougbutler

May 19, 2012

MINI of Portland provided a hassle-free buying experience. Because I was buying from out of area, information exchange through email and phone calls was necessary and proved exceptional. I was picked up at the train station by Portland MINI staff, and my vehicle was prepped and waiting for me when I arrived. The salesperson (Peter Hisey) was very knowledgeable and the finance manager (Mark Harper) handled the paperwork expeditiously. It was an overall great buying experience.

casha

May 18, 2012

I wouldn't even give them one star, if I didn't have to. My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 days, and had to return it after its inspection as the air conditioning didn't work following the work done on the car. Interestingly, the technician SIGNED OFF on the AC system working as part of the inspection but when I brought the car home, it was no longer functional. After returning the car ASAP per Mini's request, they kept it for 7 additional days before telling me they were unwilling to fix it free of cost because they "couldn't identify" what happened while it was in their shop causing it to break, although they stood by the fact it was working when I originally took it in.Additionally, they did work on the car without quoting OR consulting me first, returned about 5% of my phone calls. I had to physically drive to the shop to get any information on my car as several messages over several days went unreturned. Everyone, including the service manager, was unhelpful despite my VERY patient and understanding attitude. DO NOT GET YOUR CAR SERVICED HERE! I will drive three hours to Tacoma if I ever need work done again. You will not get appropriate customer service, respectful treatment, fair prices, or work done correctly at Mini of Portland.

Momrome

May 18, 2012

From the first time we visited the dealership, we had an outstanding experience. I felt like Bradley really listened and understood what I wanted in a car. She made sure that I understood all of my options, and helped me make the best choices for ME. It did take a little longer than projected to receive my car from the manufacturer. When I picked up 'Roxy', everyone in the dealership was welcoming and made a point to speak to me. I felt special, which isn't usually how you feel after you've already bought your car. Jan made the paperwork as easy as possible. Jon special ordered my overnight bag, and even shipped it to my house when it came in. Overall, I had an outstanding experience.....and adorable car :)Thank you MINI of Portland!

tyleneh

May 18, 2012

Kirstie was a pleasure to work with! She was very patient as we viewed several mini's before deciding which style we wanted and weather to buy or lease. Happy with the trade in value of my 2004 mini.

HeidiK

May 17, 2012

It took me over a year to convince my dad to go to a dealership with me and the first (and only) one he would go to was Mini. (I needed my dad to co-sign so I could get the best interest rate). If it wasn't for Kirstie and her EXCELLENT customer service, my dad would have walked right out the door (and i would still be stuck in a Camry). She was very nice, easy to work with and not pushy whatsoever! Whatever I wanted, she made it happen. They didn't have my exact car that I wanted in stock so we had to order it but everyday I waited (which came earlier than expected) was worth it! Mark in finance was super easy to work with as well!Overall,I am very happy with the level of customer service that I have received! Kristie is phenomenal and I only recommend her! Kirstie, you are a pro and I cannot thank you enough for being so great!! It is hard to please my dad especially when it comes to buying cars, but you have made it a breeze!Thank you so much! I (and my dad) am absolutely in love with my 2012 clubman <3 :-)-Heidi and James

LisaKlassen

May 17, 2012

When my husband and I walked in the door, he told Kirstie he wanted to be in and out in an hour, with a good price on our trade, and the right deal on our MINI. Kirstie made it happen! We also bought the MINI bicycle that was on the show floor and I love it too. When I'm in the market again to purchase a car, Kirstie will be my go to.

llawless

May 17, 2012

I have purchased many cars and my experience has always been " fight off the high pressure salesman". Mark Forton did a great job working with us. He was informative and dedicated to his job. Mark had patience and I have already told several people to go see him. Thanks for a great car. My wife and I will enjoy for many years. Thanks mark!!

jcarolgentry

May 16, 2012

Kirstie was great we love BOTH of our Minis yes we really did come back in 3 days and buy a second one. Kirstie was very knowledgeable and not pushy. She was so helpful and we love the cars.

I bought a new car!

May 15, 2012

So on the hottest day of the year I decided to test drive some cars. I had already visited 3 other dealerships, knew what I was looking for (price wise) and needless to say I was in a pretty bad mood by the time I got to Mini. The first person I met was Allen who greeted me with a smile (a nice genuine one). He was friendly and seemed happy despite the hot weather. He was more than happy to show me every car that I was thinking about. He was patient, fun to be around, and easy-going. He didn't even laugh at me when I stalled (I was so embarrassed)! I went back and forth about 100 times on which car I liked, any normal salesman would have been irritated, but Allen just listened to my chatter and laughed. There was no hard sell, no irritating speeches about stuff I didn't care about, and I felt so taken care of I would have purchased a tricycle from him at that point and been happy. The financing guy Mark Harper was brilliant! He was quick, funny and very direct which made it easy. This is by far the BEST dealership experience I have had! If you are buying a car, or just looking and want someone to help you that is AWESOME, I suggest calling Allen. THANK YOU for the great experience!

Minicooperman25ana

May 15, 2012

I set out car shopping from Winston Oregon heading north on interstate 5 stopping at any size able town to look for an economy car. I knew that I was interested in a Mini Cooper but I was being open to all economy cars. I found some dealers with some used mini coopers but when I arrived to look at one at a dealer that had advertised they were unable to locate it & so I moved on checking out other cars but wasn't satisfied with my findings. I kept driving & looking & learning things along the way & eventually found myself pulling into Mini cooper of Portland OR. I walked inside & was greeted with a smile & was asked if I could be helped, I replied "yes, could I get somebody from sales please" I waited not even a minute & was greeted by Peter with a handshake & a proper introduction. He asked if my Fiance, kids or myself would like something to drink & we were served bottled water which was nice after the long days drive. Peter was very nice & friendly. We discussed what I was looking for and we starting looking at several mini coopers. Then we discussed some more things about the cars & Peter offered great advice to us & with his knowledge of Mini's it was very helpful. Peter found the perfect car for what we were setting out to do. I feel we received a good bargain & are very happy with our purchase. We ended up coming back the next day due to my own circumstances & picked up our new Mini Cooper. Upon pickup Peter sat down with me in the car & showed me all the neat features of the mini & answered any questions I had. He was very thorough but not too thorough & he made it very fun & cool. I drove away with a big smile on my face, a very satisfied feeling, & not to mention a full tank of gas. All of the staff at Portland Mini were very accommodating to my Fiance, myself & our 4 kids but Peter deffinetely offered a one of a kind great car buying experience. Thank you Peter Hisey! From the Montague Family

Brad T Opstad

May 9, 2012

First-time car buyer, braced for the worst, had an ultra-pleasurable experience overall. Ultimately felt more like a reunion of friends than something insidiously transactional. Dan and Mark, no matter what their salaries, are vastly underpaid. It was as much them as it was the car itself that instilled the confidence that I have a pleasure-to-drive, companionable vehicle for the next half-dozen years. They continue to inquire how much fun I'm having driving what I affectionately named "The Notorious B.R.G." (for British Racing Green); I'm pleased to report that driving it out here 60 miles east of the city where I live remains an extreme joy. And, in a defining moment, in the section of the process that I feared most, that of being locked away in the Financial Manager's office for The Big Haggle, I still kick myself for not just ordering a pizza delivered in there because my pal and I were having such a fun time being regaled with anecdotes and maxims from Mark; the financial discussion seemed incidental. So, not only "Go MINI!" but also "Go Tandem of Brits!!" there at MINI of Portland. One of my main tasks among all these Subaru drivers out here in Hood River is to convince them they're driving an inferior car currently and they should see those guys immediately to rectify that sad fact.Thanks!

ezra

May 6, 2012

Peter Hisey was great to work with. Friendly, knowledgeable, and not pushy at all in closing the sale. I will definitely recommend him to any new Mini buyers.

Kammik

Apr 29, 2012

Great staff. They were informative and helpful. I believe that they were concerned about me getting the information that I needed about my car. Thanks Peter!

schen

Apr 28, 2012

I came in for service work for my MINI Cooper S.Jarid Perry exemplifies the perfect service advisor!Friendly, courteous, customer service oriented! He carefully listens to customers and ensures whatever service needs are met for them! In my case they needed my MINI for a couple days to diagnose the cold start issue, coming from Eugene there was no way for me to go without a car for a few days. Jarid offered a wonderful loaner vehicle while mine was in the shop and contacted me as soon as they were able to diagnose and resolve the problem. When I went to pick it up he spent time to explain what work was done. He is my "go to guy" when I need answers about my MINI!

tmdbeaverton

Apr 25, 2012

Our saleperson, Peter, was great. He really helped us decide on which model. If we had used him, we may have decided against buying a Mini. Peter really demonstrated his great knowledge of the vehicle, showing us many of the features.

renascent27

Apr 23, 2012

The sales service at Mini Of Portland is top notch. The staff, especially Bradley O'Neil, were very helpful with the purchase of my vehicle. Highly recommended!

teriko

Apr 20, 2012

Jim Armstrong took my comment seriously when I asked to NOT go over every add-on option at closing. Then Jan really focused his approach.

shandoherty

Apr 19, 2012

Peter Hisey made our car buying experience fun and we're still laughing about things he said. His positive support through the whole process was an appreciative plus! My teenage daughter and I are going to share our ADORABLE Mini and were both impressed with how quickly we became comfortable with Peter and his sales style. I usually enjoy the flu more than talking to sales people (oops, sorry) but this felt like I was dealing with someone who was treating me 'straight up'!Thanks Peter!

palma

Apr 18, 2012

Peter listen and understood what I wanted and why. He helped make it fun and exciting experience. Jan helped move thing along in a efficient manor that worked for me financially. And now I have a super cute mini that I am calling Sir Henry Cooper I to drive the sceanic roads with.

Mary.Bailey

Apr 9, 2012

My experience with Peter Hisey was wonderful. He showed me many different models of Mini, and when he showed me the Mini Coupe, I fell in love. WOW! What a beautiful car. After my test drive, that was it. Peter never pressured me, which I really appreciate. He was very helpful and informative. Mark Harper helped me with the financing, and it went quickly and smoothly. Thank you for a very pleasant buying experience.Mary Bailey

bonniesimoa

Apr 8, 2012

peter was patient, and most importantly....has a no pressure sales style which was absolutely crucial. the new dealership is very comfortable and inviting. i love my new mini!

minimalist

Apr 7, 2012

Here are 2 examples of why I gave only an OK rating:I bought this car pretty much over the phone from CA where having a proper smog rating is critical. When I called & asked them to email a picture showing the smog emission label & what it said - I was actually told "I would have to tell them where it was located" as they didn't know(CA DMV would require this).Also the registration process, handled by a 3rd party via the dealer, was never explained adequately until the very end (made me feel like I might have been the 1st guinea pig). I ended up driving around without proper registration for 6 days before I received the plates.So i suppose if I were a local & bought one off the floor my experience would have been different but they were the only dealer who had the car with a discontinued color that we wanted.

juleed

Apr 2, 2012

I traveled from California to pick up this car. The dealership was friendly, professional, and went out of their way to be accommodating to myself and to my friend who traveled with me to pick up the car. They also made the experience with their great sense of humor.

Chelleh

Mar 18, 2012

I really felt valued. It's nice to know that what we liked and disliked was heard. We were not happy at all with the trade in deal. But the value of the Mini we got out weighed everything in the end.Peter our sales person was incredible! So knowledgeable. The finance guy- Mark was fun. Which was odd, but a nice change when your signing all that paperwork. He was also brilliant.

emissman

Mar 17, 2012

Bob and Mark were excellent! Best car buying experience ever! Everyone was very friendly and professional. Bob even called me asking if I wanted to come pick up some change I'd left in my trade in.

LoisHill

Mar 16, 2012

My Mini experience could not have been easier. I checked out the Mini website first to get an idea of what I wanted and then went to the dealer to see the cars and immediately settled on the Clubman (Countryman was too big; Cooper not quite enough room). Peter made the test drive a lot of fun and he was right... it's like driving a go-cart! The 2 month wait was absolutely worth it to make sure I got exactly what I wanted - first time I ever ordered a car to my specs and not just settled for something that was on the lot.

AdrianRPBrown

Mar 13, 2012

We had an awesome experience! Peter and Jan were more than great! The only complaint that I have was the disregard for some additional accessories that I included in my online build that did not make it to the Mini when I purchased it. I would have liked all of those included in the price that I already paid. Other than that, everything was amazing! Would totally recommend to others!

jwgconst

Mar 11, 2012

Peter worked with us to get a fair price on the trade and get us in the car we wanted. The facility was well designed.

Anna4787

Mar 1, 2012

Peter and Jan were excellent to work with on the purchase of my new MINI. I have been a mini driver for 6 years now; I love the car and I could not imagine going through the process with a better group of people. Peter and Jan spent over 2 hours with me going through the best option for me , with my specfic neeeds for monthly payments and the service warranty for the MINI.They made what could have been a stressful situation of trying to work within a certain budget, simple, frienddly and worry free.At the end I got exactly what I wanted in the MINI, for the right option for me. ANd I would not have been able to do that without their patience, knowledge and time.Thanks so much for have Jan and Peter on your team.Anna Sposito

jlindley

Feb 29, 2012

Peter spent 5 hours with me on a Saturday, I purchased a new Mini Cooper Coupe. He was friendly, informative, and followed up on what he said he would.

Bebickel

Feb 28, 2012

Bob was very helpful in the purchase of my new car. He was able to answer all my questions and help with details. I would definitely by again from Bob and this Dealer. Thanks~

captkds

Feb 25, 2012

Peter took time to go over all the features on the Mini Clubman S and setup my 4gs ready to make and receive calls.Great to deal with a real pleasureThanks Kirk

taylormoor

Feb 23, 2012

I had an excellent experience buying my first MINI. I worked with Peter primarily by phone and email which was very convenient. I chose the MINI that I wanted and he made the deal work from there. He was knowledgable, friendly, and easy to work with. The new dealership was a great environment. I look forward to buying my next one!

Mini me

Feb 20, 2012

Very personable and attentive to our needs when purchasing a new vehicle. Peter was excellent in keeping us occupied and comfortable while waiting for paperwork.

gatorgreg

Feb 19, 2012

Easy going folks who enjoy minis as much as I do. They are quick to respond to emails and really helped me make a cool video of my car pickup experience.

davidmaier

Feb 8, 2012

It was great working with Peter to get our new Mini Coupe. He's a great Motoring Adviser, low key and knowledgeable. We didn't need to be 'sold' and he didn't try to 'sell'.Ours was a custom order and everything turned out just as we anticipated.If you're in the market for a Mini, then Peter is the person to talk go to!

pdxsteve

Feb 8, 2012

Peter Hisey was the first person I spoke with when I phoned the dealership and it was my conversation with him that made me decide to go in. From that point on, it was the best car-buying experience I've ever had. I kept expecting to get the hard sell or to have something go wrong. It never did. From his responsiveness, professionalism, and knowledge of the cars and the process, all the way through to working with me on pricing, terms and post-sale follow up, Peter is a class act. I'm loving my new Mini and will be getting in touch with Peter when I'm read for my next.

MOTTMS

Jan 28, 2012

Peter really was Great! His knowledge and asistance was out of this world! We had a good experience overall. We even shared a few restaurants. MINI of Portland was our best new car buying experience. The staff was JUST GREAT. They did drive a hard bargain but the resaults we're great. Thanks again, we love our MINI!

birkebar

Jan 21, 2012

Awesome car-buying experience. A Mini was always my dream, and I wanted to find the PERFECT one. And I am slow and complicated in making decisions. Peter was supportive, great, patient... and not pushy at all. Love my MINI :)

Francisco de Serpa

Jan 20, 2012

Bradley is an outstanding Motoring Advisor. She has a thorough knowledge of the MINIi, such that on a couple of occasions, she actually anticipated options I would like to add to the order. She is very charming and pleasant, combined with expertise, efficiency, and professionalism. Both my wife and I found working with Bradley to be delightful.MINI of Portland is a very cordial venue in which to purchase a vehicle. Kudos to all your staff, and especially to Bradley.Thanks.Frank de Serpa

Phyrra

Jan 20, 2012

Thank you very much for helping me choose my Mini! I love it and enjoyed the experience making it. Bradley was very helpful and very pleasant to work with.

adcam

Jan 17, 2012

The MINI buying experience was great at this dealer. Bradley was a pleasure to wrok with. There was no "sales" pressure and there was good communication during the waiting process. On the day I went to pick up the car she spent a lot of time explaining the "mechanics" of the car. I would definitely recommend this dealership.

zeldatay

Jan 17, 2012

Without being too gooey, Peter is truly the most "unsales-y" salesman I have ever come across. He is so genuine, patient and understanding with you that you feel like you have an ally in the process and even more importantly, no pressure whatsoever to make a decision you are not 100% comfortable with. He LOVES (and owns) the Minis he sells and his passion for every detail of the car is so contagious... it made the car buying experience so enjoyable and fun, we even took him out to dinner afterward! What a great guy, I can't recommend him enough. Thanks so much for everything Peter!

tcernitz

Jan 16, 2012

Kirstie was a delight to work with and we are thrilled with our new Mini. She was very knowledgeable and the entire experience was great.

jodiedmeier

Jan 14, 2012

Peter was wonderful to work with and very personable. He was knowledgeable, answered all of my questions, and offered options. He was also a lot of fun! I had a great experience and would definitely recommend him to anyone.

lhoenigsberg

Jan 14, 2012

From the minute my husband and I drove into Mini of Portland and met Peter Hisey, our afternoon became fun. My husband has been in sales for over 30 years, and frankly, when we get out and look around in any auto dealership, we expect to get the hard sell approach from the moment we are spotted. Peter never made us feel in any way as if he was personally trying to "score" a sale off of us. He was just super knowledgable and enthusiastic about the cars! When he took us on that first test drive, he was so excited to show us what "this baby can do!" It spilled over, and I fell in love! We do not live in Portland...in fact, we live 10 hours away in Helena, Montana. Peter made buying the car as easy as if we were just down the street. He routinely emailed or called, even on his day off, in order to make this happen for us. I got the car of my dreams, and cannot imagine buying a different make in the future. It is pretty cool living in a city where there are not a lot of Mini's tooling around. Whenever we "meet" each other driving down the street, there is always a wave or a honk. We should start our own Mini Club here in Helena. Oh...and by the way...one thing I was a little worried about was how this car would do in winters in Montana. Last week there were 100 accidents within a few hours because of the ice rink conditions on the streets of Helena. I drove home on the main road at that time and saw some sights myself, but my car never skipped a beat. I feel confident in it no matter what the conditions. Peter...I have you to thank that getting into my car and driving anywhere is a really fun time!

rjelli1

Jan 14, 2012

MINI of Portland was our best new car buying experience. The staff was friendly and truly helpful. Peter Hisey, our salesman, was knowledgeable, personable, funny, and a great teacher.

jsheets

Jan 13, 2012

Peter was great to work with! He was very good at communicating with us throughout the whole process. We would definitely recommend him to friends & family.

chaneberg

Jan 11, 2012

I love my MINI. I was worried that since MINI of Portland is the only dealership in Oregon that they might be harder to deal with since they have the corner on the market. Not so. It is clear that they are very interested in exceptional customer service. Kirstie did a great job with every detail, and even sold my old car for me when I couldn't get the trade-in value I needed at the dealership. She went above and beyond, and is very attentive to details. There were no surprises when the car came, and I like that. Everything went very smoothly.

mashed

Jan 6, 2012

From the beginning of the process of selecting a car, Kirstie made the process easy and pleasant. Due to personal scheduling problems, I had to reschedule our appointment 3 times. Kirstie made the rescheduling easy for me. She was very good at leading me through the lengthy process of buying a new car, especially for someone who last bought a new car over 15 years ago. Kirstie was friendly and was always professional. I would highly recommend Kirstie personally. I love my new car and it was Kirstie that made the whole experience positive.

riteshj

Dec 31, 2011

Great experience, very happy with the purchase, a very pleasant experience. On the whole would defintely recommend. Great kudos to Kirstie for helping with early delivery.

ntommasi

Nov 30, 2011

Kirstie provided an excellent customer service. I appreciate her gentle approach and attention to my needs. She is sweet and friendly. She was also very patient when she took me for a ride. I usually get nervous driving a new car but I felt very comfortable with Kirstie. I highly recommend her services to anyone looking to buy a MINI.