Midwest Auto Group reviews

Paul Tosh

Aug 17, 2014

Johnny & Kelly were very helpful. There were many cars to choose from and the prices were reasonable.

Brian

Aug 4, 2014

Very good dealer, helped me with extra things that needed attention on the van i bought, very helpful staff. Johnny/Juan was very kind and helpful.

Mrs. Mulder

Jul 30, 2014

They had the exact make and model of vehicle we wanted listed online and were ready to buy it pending a good test drive. We called to see if it was still available, were told it was, so we made an appointment to come out the next evening. We asked that they call us if it sold in the meantime and he said they would. We never got a call so we drove 30 miles (one way) to this facility where we were greeted politely, and aloofly handed two car keys to similar versions of the one we wanted. We stated we weren't here for those, and specified the one we wanted. To find the one we were talking about, he pulled up their website to check the inventory, and it was there, still live. We told him we didn't see it on the lot when we pulled up. He made a call, and as it turned out, it was already sold. We parted ways but he said he'd call us if he got anymore of the vehicle we like (I doubt it.) The listing is still live online as of writing this review (13 hours later.) These folks seemed nice and he mentioned they move stock quickly, which is great for them, but it seemed like the right hand didn't know what the left was doing and we were out 60 miles as a result. They are friendly and courteous, but missing that extra something that makes top notch customer service. I wish I could say I recommend them, but I don't have a full experience to do so. So my best advice is, give them a try, but call right before you go, and make them go out to the lot and verify the car is there and still for sale.

Humble Lady

Jun 3, 2014

I'm really torn over my review. I had an excellent experience with my car salesman Anthony. He was absolutely charming and awesome. My reservation was with the General Manager, VC. He came off as very arrogant and snobby. He never once thanked us for visiting the lot or making the purchase. He walked out of his office numerous times and never once acknowledged us being there. I just believe overall he was a snob and if it wasn't for the fact that I wanted the car in question so bad, I would've walked right out of dealership without making a purchase. As for my car, so far so good. I'm not having any problems. I only purchased my car a few weeks ago and I still have this reserve that I feel any day now something is going to go wrong with the car, but I guess everyone feels like that.

main

Apr 8, 2014

stay away from the car lot don't buy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Martin

Mar 20, 2014

go see Mel he is very pleasant to work with. nice lot plenty of selection.

Unhappy Mary

Mar 6, 2014

We called two days in advance to set up a test drive. When we arrived, the car had not been prepped or even started. There were a total of 3 cars that we tried to check out. They couldn't find keys at first. Then, the cars wouldn't start due to dead batteries on all the cars. Finally, the battery charger was successful. After the battery was charged on one of the cars, it couldn't be started due to no gasoline (or even a gas can to fill it). They had to send someone to the gas station after someone showed up with the gas can from home. We spent 2 1/2 hours at the lot and test drove one car. We were told they would call us the following morning to test drive a second car, but no one called. I guess it worked out for the best. We bought a car elsewhere that day.

Josha

Mar 5, 2014

I was very pleased with my experience overall. Johnny was very helpful in finding me a vehicle. I test drove 9 or so different vehicles. There were a few that I liked, some I didn't care for, and others I hated. We settled on three and ended up getting a 2004 Volkswagen jetta. I was a little disappointed with the length of my stay waiting on the paperwork, but I'm a new owner so I am still happy overall. There is still a long process to go from here, so I will make sure to keep my payments on the up and up.

Nette H.

Mar 5, 2014

My Car Salesman's Name Is Johnny, Ask For Him And Prepare To Have A Stress Free Experience When Purchasing Your Next Vehicle

Cassie

Feb 28, 2014

I would recommend Daniel as the person to see when going and buying a car at Mid West Auto. He got us a great deal and will be coming back to him for our second car!!!!

Brad

Feb 25, 2014

FAIR WARNING!! These people will tell you ANYTHING you want to hear to sell you a car!! DO NOT BUY FROM THEM!! They told me my down payment was $1500 and the bank called and told me that I had to pay the dealership an extra $500 down to honor my loan?? Worst buying experience of my entire life..

Keydrun Brown

Feb 24, 2014

Mel Quillen is great Dealer, very nice guy, he examples everything will,

mark sizemore

Feb 22, 2014

all I can say wow thank to Jocelyne and johnny bcool

Sherry

Feb 22, 2014

Charles was very friendly and made sure everything was taken care of for me.

matt jesse

Feb 20, 2014

daniel worked with me and took good care of me he is an awsome sales man

Gooma

Feb 18, 2014

Seriously, we did wait to see the car, but it was very worth the wait. I think we will be happy. I did like Mel, he did take care of us. I kept being pulled back for some reason, so it was meant to be. Thanks for everything.

Robyn Hicks

Feb 15, 2014

Johnny was my salesman!!! He was very helpful and friendly made my experience worthwhile

Debi

Feb 13, 2014

Mel and Johnny were great! Appreciate all there help

Eric Gillett

Feb 13, 2014

dealership was really friendly and frank helped us out a lot, they have amazing overall customer service

happy girl

Feb 6, 2014

Very understanding and easy to work with. Answered all questions well and made sure I was completely satisfied with the car before leaving.

Jerol & Tracy Kramer

Feb 1, 2014

Daniel did a great job getting me taken care of when we we had to suddenly get a car. The professionalism and speed of getting us taken care of was greatly appreciated!

samwal

Feb 1, 2014

Everyone here were super nice and helpful. Mel and Johnny were very concerned about making sure I was happy with the car I bought, and were patient with me while I continued to change my mind. I'm really happy with the car I got and glad I bought it here.

Brett

Jan 31, 2014

I had inquired about a car with midwest auto and long story short, they made it happen. I had some past events that reflected very bad against my credit, and with such a bad credit score, they made it happen with even a very small down payment. They were very informational and smart in regards to all of the documents and processes and I am overall very happy and refer anyone whom has financial restrictions or nothing close to perfect credit, to come to Midwest Auto Group. I am now a very happy owner of a awesome 2006 Civic :).

benita ruiz

Jan 30, 2014

Awsome salesmen Juanito...very helpful on helping you find what your looking for .I found what I wanted.. a f150 at a reasonable price. everyone here are very very nice ,they get u started right away and they wont let you leave without your dream car..it doesn't matter what time it is they will still help you out. Looking for a great local dealership hurry up and Go to MW Midwest Auto Group.

steve schwartz

Jan 29, 2014

Daniel was very help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Colby Hart

Jan 28, 2014

Daniel was great to work with, he made sure I got the best deal possible. I haven't bought a car in a long time and was nervous to do so, but I felt very comfortable in the process and the end result. I had to have my 3 kids at the dealership while finishing the deal, the entire staff was wonderful to them, and very welcoming. DRIVING AWAY HAPPY!

Michelle York

Jan 28, 2014

Hi there I just purchased a 2000 Chevy Venture from Midwest Auto Group and the sales person Charles Carter was fabulous and very helpful throughout the whole process. The whole experience was surprisingly user friendly. They even cleaned out the car at no cost to me which was a little bonus. Thanks Charles!!! Michelle R. York

BRETT MID KS CONSTRUCTION

Jan 27, 2014

COULD NOT GET FINANCED ANY WHERE, MIDWEST AUTO GROUP GOT ME DONE AND THE CAR I WANTED, WITHOUT THE HIGH PRICES AND FEES OF A BUY HERE PAY HERE LOT. I AM HAPPY THANK YOU, BRETT D

Hali

Jan 25, 2014

Mel was an awesome salesman and was the only person who finally approved us for a car. Very happy with the service and glad to be driving away in a new truck.

C. W.

Jan 24, 2014

I would not recommend this dealership. There is no integrity. They tell you one thing and write something totally different on the paperwork. They are just eager to make a sale at all costs. Unless you buy within a matter of minutes after going to the lot, they will sell the car from right under you. No loyalty.

cowboy

Jan 20, 2014

I worked primarily with Mel and Johnny. They were very straight forward and honest through the entire process. The process was simple and not stressful.

Barb Glenn

Jan 19, 2014

Great place to come. Lots of inventory to select from. Johnny made it simple and painless

Josh

Jan 19, 2014

I have not been able to get approved for a car that I like and I've been shopping around for more than a year. Johnny got me into a super clean Chrysler 300!! It has rims, sunroof, leather, and good miles! I recommend anyone having credit problems who doesn't want to drive a junker to stop by and see him. It was a great experience, he will make sure you get taken care of.

C.Flores

Jan 17, 2014

Customer service here was amazing. The staff here in particular Johnny is great. Any questions or concerns that we had he was willing to answer. They were understanding and very helpful I would most definite recommend them to family and friends.

Marcus Wright

Jan 17, 2014

Hello my name Marcus Wright and bought a car from the Midwest auto group from Johnny and I got a 2009 Chevrolet impala. Johnny was excellent in selling me a car that would fit my needs.

Kelly

Jan 15, 2014

I bought a Nissan Armada ,it was really great, Johnny helped me and went over all the details, he was very patient and I would recommend anyone who wants to purchase a new vehicle.

JaiWill

Jan 14, 2014

Mel Quillen was an awesome person to work with and buy from. He was very pleasant, personable, and accessible. My experience was great, especially as a first time buyer.

Jessica

Jan 14, 2014

Mel made the buying process very fun. he was full of energy and didn't make me feel like my bad credit was a big problem. definitely coming back here to buy a car from Mel.

Karl

Jan 14, 2014

All was great the car I got was outstanding this is the 2nd I got from them in a year

tyler

Dec 29, 2013

Johnny is the man to deal with at the dealership. does not crowd you like most dealerships! really enjoying my new passast! thanks

Kelli Osborn

Dec 24, 2013

I bought a Mazda 3 and the salesman was Brandon Estes and he was super sweet and very kind and also he helped me out with all of my car needs!!!

Joshua Nobs

Dec 21, 2013

Bought an 05 Dodge Magnum from here and Brandon Estes was the salesman who helped me. It wasn't the quickest process in the world but the attention and service was exceptional. Ended up getting exactly the car i needed and wanted for a solid price and a phenomenal interest rate. Asked for 12%, ended up with 5.9%. I couldn't be happier with this place and they have been so excellent in assisting me. Definitely the first place I'd refer someone to thats looking for a used car. And ask for Brandon Estes, solid dude thats gonna do his absolute best for you.

Anne D

Dec 17, 2013

Frank helped me buy a 1998 Jeep Grand Cherokee. He was very patient with me and worked with my budget. Nice group of people.

Chrissy

Dec 15, 2013

Mel was wonderful helping me get my car. he was very helpful. Thank you!

Cliff Gantt

Dec 13, 2013

Mel Quillen assisted my mother and I in the process of purchasing my first car, and in my opinion between him and the sales staff they went above and beyond the call of great service. I would recommend this group to any one with trust issues.

Johnny and Brandon are great guys!

Dec 13, 2013

On 12/12/2013 my family and I came to Midwest Auto group to look at trucks. Upon arrival I had spoke with a sales rep Brandon, whom helped us purchase our new truck. The truck is a 1999 Ford F-150 with 173,000 miles on it. The people assisted us this evening and helped us get what we needed. The company worked hard to get us financed and stayed after hours to help us drive home in our new purchase. Everyone was very kind and willing to work with us. I would definitely return to this group in the future to purchase another vehicle.

TinaM

Dec 10, 2013

Our experience with Midwest was very easy going. Our dealer, Mel, was very cooperative with every request we asked of him. He made buying our new to us, Expedition, a relaxing experience. He answered all of our questions accurately & in a timely fashion. He was very patient & honest when it came to paperwork & they were able to work a deal with us that allowed us extra spending money for an extended warranty, for peace of mind. Will do business with them again.. i hope it's Mel!!

jonathan 325

Dec 8, 2013

GREAT CARS ! GREAT SERVICE. GOOD EMPLOYEES!!!. WILL COME BACK IN A HEARTBEAT.

Ramon & Gaby

Dec 8, 2013

jhonny and mel were excellent they where very helpful with everything and helped me fine the car i loved.

matt

Dec 4, 2013

had a good experience when coming in to shop for a truck.

kyson

Dec 3, 2013

Got a great car. Charles was excellent in helping that process and made me a happy customer.

Christropher Johnson

Dec 1, 2013

It started off rough with some miscommunications but at the end they got it done.

Dieselman2

Nov 30, 2013

We looked all over for a reliable vehicle and a business that would finance us (with less then perfect credit)! We came here first and tried other places but we came back here because they work their butts off to get us in what we wanted. Thank you doesn't seem like enough! Exceptional customer service. Would recommend this place to anyone.

sb3dmedia

Nov 30, 2013

I had a good experience working with Toni buying my Jeep

LEOLA

Nov 29, 2013

THEY TOOK GOOD CARE OF ME ,MY SELLS PRESON WAS MEL QUILLEN COOL MAN HE IS THE BEST.

Austin1103

Nov 28, 2013

Overall, we had a wonderful experience at Midwest Auto Group. We were helped right away as we walked in the door and Charles was very helpful in helping us find what we were looking for. He also suggested multiple ideas that were very helpful as well in making our decision. This was a great first buying experience for us and we would recommend Midwest Auto Group to anyone.

Graham Lower

Nov 28, 2013

I drove 4 hours to buy from Tony, Tony is a very good guy to deal with and he will take care of you!!

Ms. Cadillac

Nov 28, 2013

Charles and Bill provided excellent service, very friendly and patient. I would recommend Charles and Bill to my family and friends when looking to purchase their next vehicle.

Angela E

Nov 27, 2013

Easy to make purchase. Friendly sales staff. Great experience.

Kelsey

Nov 27, 2013

Great service, very helpful people. Plenty of cars to choose from and all look great! First time purchasing a car from here, but would definitely come back!

Don Settlermyer

Nov 26, 2013

This was the best buying experience we have had. These guys were easy to work with and knowledgeable about the vehicle. They made it so easy for us. I would recommend them to everyone. We were in and out with our new car in a little over an hour. Great experience!

Justin

Nov 22, 2013

DO NOT BUY FROM PATRICK DALTON!!! He sold me a truck with a ruined engine ($12.5k for a truck with a ruined engine!) When I discovered this, less than one week after he delivered the truck to me, he would not take the truck back or refund my money. II found the truck on cars.com, called Midwest Auto, and Patrick represented the truck to have no major mechanical defects. I flew up from Texas to pick it up, and I identified that the engine made a ticking noise during the test drive. The Mechanic, Bill Lane swore that it was an "exhaust gas leak" and that they would fix it. Patrick agreed with him. They were wrong-- the truck actually had sand and mud in the engine from being submersed under water! He scams people. Watch out. I am now stuck paying $3k for a replacement engine for the truck. I have filed with the Johnson County DA and they have many claims against him. Buyer beware-- stay far away from this cheater.

Paul

Nov 22, 2013

The salesman was very helpful and cooperative during the buying process. A list of requests I had made was fulfilled before I purchased the vehicle. It was a nice experience

Richard

Nov 22, 2013

THIS DEALERSHIP SCAMMED ME!! Vehicle was represented to be in good shape but my independent mechanic discovered it had sever abnormal wear (to the point of requiring major repairs soon). Patrick Dalton at the dealer would not take the vehicle back!!! STAY AWAY FROM THIS DEALERSHIP!!!

CARMEN DYE

Nov 21, 2013

ON NOV 19 - HAD THE EXPERIENCE OF PURCHASING WHAT I THOUGHT WAS A CAR. WHAT ACTUALLY LOOKED LIKE A CAR. I DEALT WITH MEN THAT I THOUGHY WERE TRUST WORTHY BUT I FOUND THAT TO BE UNTRUE. I HAVE HAD AN ISSUE NOT ONE BUT TWO SINCE I LEFT THE DEALERSHIP. I HAVE CALLED REPEATEDLY AND WITH NO RESPONSE. I WILL NEVER EVER DO BUSINESS THERE AGAIN AND WILL DO MY BEST TO MAKE SURE THAT I LET EVERONE KNOW THAT THIS DEALERSHIP IS NOT RIGHT. IF I HAVE TO POST DAILY UNTIL I GET A RESPONSE I DONT WANT ANYONE ELSE TO EXPERIENCE WHAT I HAVE EXPERIENCED. RUN RUN RUN RUN ----------DONT EVEN STOP --------------------

Bianca

Nov 20, 2013

This place is THEE place that you must buy a car from. They are very accommodating as well as kind and patient. They make car buying fun and will work with you until you find the car you want because they have a wonderful inventory so there is something for everyone.

Carmen Dye

Nov 20, 2013

This was a great and most pleasant experience when purchasing a car. I plan to do business in the near future. The sales team here was great. It was really the best car sales that I have experienced. Even though this was a cash sale, I still fill as if money meant something. Thanks

geronimo berumen

Nov 20, 2013

great service they help out a lot and tell you everything right. I would recommend it to anyone else.

MACE

Nov 19, 2013

I had great experience purchasing a car from this dealership. The staff made me feel very welcome and overall I what I wanted and a short amount of time. I wasn't able to get the car till late and the staff stayed late for me. It was a great overall experience!!!

Natalie Henry

Nov 19, 2013

very good service, loved the choices i had to choose from. They work around your payments and your time.

Nichole A. Justice

Nov 18, 2013

Mel, Charlie, And Roy Are The Best! They Got Me In A Vehicle With Not The Best Credit And Really Just Helped Me Out. I have never been to a better used auto dealer and I definitely recommend them to anyone who doesn't have the best credit and needs a vehicle now. You won't find a better used auto dealer in Olathe.

James

Nov 15, 2013

Havent driven off the lot and made the final deal yet but overall I am pretty content with what we have came up with. They found the truck I have been looking for and I am happy with it. They took mine in on trade so it worked out for the both of us.

Angel DeBow

Nov 13, 2013

I love how my wife and I got finance for a car. they work with me about helping me out with a great car that we both love. before anything happen i told juanito that i was looking for a family car and he told me to mark down the year and the model of the car and to see what he can help me out with. i had many cars that i like but one just felt great. the Nissan pathfinder caught my attention and i told him about it. he said i got the keys for it go ahead and take it for a spin. so we did and me and my wife both agreed that Nissan pathfinder was really good for us. we are a family of three. we bought because we also like for our family to come with us in any trip we might take. it was all worth it.

Laura

Nov 10, 2013

Charles and Mel Were great people they worked hard in getting my pacifica and im very happy with it....

Hans

Nov 9, 2013

My son and I worked with Charles to buy a car and were very pleased that he went the extra mile to find out what we needed and what would help us. It took some looking at a couple of cars but he worked with us on the car and the price. It was a great experience.

Laira

Nov 7, 2013

Charles was very helpful in purchasing my truck! I would highly recommend the Midwest Auto Group to anyone looking to purchase an affordable used car.

Chad

Nov 5, 2013

Found the truck I wanted online. Bought it no problem.

Ashley Beth Moellman

Nov 4, 2013

Charles was helpful with the exchange process with my ifiniti. It was a fast and easy process.

Casey

Nov 3, 2013

Thank you for helping us with the truck and taking Bernie off our hands we will miss the truck but new one is good thanks again

Stefanie Wilkins

Nov 2, 2013

Mel was great! Everyone at the dealership was very helpful and nice. We had been through weeks of stressful car shopping and this experience was refreshing. We had a positive buying experience and are happy with the total experience. Thanks Midwest Auto Group!

derkH

Nov 1, 2013

I was very happy with their service. I was able to purchase two vehicles with quality and satifsfaction.

Heather Denton

Oct 31, 2013

Buying my car at Olathe Auto Outlet has been an amazing experience. Fast, friendly, laid back service that really made me feel comfortable and at ease! Many affordable, reliable, and excellent condition cars to choose from! And a special THANK YOU to Johnny for making this a fun experience!

ScottW

Oct 30, 2013

Great selection of cars and a very friendly staff that will work with you and your budget to find the right ride for you.

Ryan lytle

Oct 28, 2013

my experience here was a very good one. they worked with me on every aspect of the buying process. and got me in the car i wanted.

Jane Doe

Sep 30, 2013

Bought a vehicle here. Had two service items that were supposed to be addressed. Dealership has refused to return phone calls or honor their contract. Have already spent over $2K in making the needed repairs that were included with my sale. Very Poor service.

Chris R.

Sep 22, 2013

i bought a motorcycle there. tom helped me.it was all very simple and easy. he let me take the bike for a test ride as soon as I asked to. no wait or hassle. buying the bike was fast and easy too. I was in and out of there in under an hour.Over all I am very happy with everything.

BMW Fan

Aug 2, 2013

To start off, this particular location was an old sonic drive-in and you could only go one way. When I got the location to look for the car I saw online, I drove around the whole place didnt see the car, then had to back out of the place. Two of the four times I tried calling the place, I received a fax machine. Once the dealer did answer he was very rude. Turns out the car I was looking for, that was posted online, was not actually on the lot, because the dealer was driving it himself. Once I said that I wanted to test drive it his first question was, "Are you paying with cash?" He was very rude and basically proceeded to tell me that he would not be able to work with me on my trade-in. And he followed that up by saying,"I am not too worried about selling this car, so ...." I then said thanks for your time and I decided to take my business elsewhere. This dealer was rude and was very unwilling to help. I got the feeling he didnt want to sell me the car because he was driving it and he liked it. I would not recommend this place to anyone for anything.

aaron

Jul 23, 2013

I walked in this place and looked right at a gentleman sitting at a desk, and he looked at me and then looked back at his computer. A little later a guy who was already with a customer asked me if I had been helped and told the guy on the computer to help me. he calls me over and asks " what do you need?' (he probably didn't take me serious because i"m 18 and to him looked like a waste of time.) I told him I was here to look at a specific car, and he proceeds to look it up on the website to see if they have it. After that he gets a copy of my license and insurance. Next he starts to enter my info into the computer, stops and yells over to another guy, " can you help this kid, im gonna get out of here" So he leaves and the owner i assume, (kent) shakes my hand and is much more respectful. He shows me where the car is on the lot and hands me the keys to check it out. I had already looked at the car online and liked it. I walked around the car and it was very nice on the outside, but when i got in the car it smelt of cigarettes and was FILTHY. Part of the carpet was cut out, the seats were stained, and the carpet was stained and in major need of being vacuumed. i didnt even start it and was uninterested by seeing the interior condition. I told kent about the filth and he said that somebody might have lent it out and not cleaned it up. Very disappointed in this place. The man who originally helped me had a limp.

Jenny

Jul 14, 2013

I was looking for a fairly in-expensive vehicle for my daughter for college. After going to five dealerships in Olathe and Overland Park without success, I purchased a 2001 Pontiac Grand Prix from Midwest Auto Group. They didn't play the back and forth negotiating game like the others did. They truly wanted to sell me a car at a fair price so I would be happy. The car runs great!!! AND, the salesman provided excellent customer service. I would HIGHLY recommend going to Midwest Auto Group if you are looking for a good priced, good running vehicle, with no games. Jenny :)

Joe Williams

Jul 13, 2013

I have bad credit and have been turned down by everybody in the KC Metro. Not only have I been turned down by other Used Car Dealerships, they for the most part, treated me like I was inferior since I have bad credit. I FINALLY went to Midwest Auto Group, and was pleasantly surprised to fined a dealership that would get me approved with my bad credit. Not only was I approved to finance a car, the car they sold me was a GREAT car with a good price. The General Manager, Pat Dalton, personally worked with me on the buying process and made it easy for me to drive away within several hours from the time I test drove the car to the time I left. I would HIGHLY recommend this dealership to anyone with bad credit that is looking for a good reliable car. They have the BEST customer service in the city. Sincerely, Joe Williams

cbutler

Jul 6, 2013

After seeing an add for a 2006 Ford Expedition, I decided to stop by to take a closer look. Tom was extremely helpful and patient, but after walking the lot it was evident that the car had been sold. There were so many SUV's to choose from that I was willing to settle for something else instead. Not a big deal. The Lincoln Navigator was pulled around, but wouldn't restart when I turned it off. Tom said that it was due to someone draining the battery. I decided to go with a 2004 Yukon XL eventhough the check engine light was on (dumb). Tom insisted that it was probably just a minor fix. My three kids and I sat waiting for my application to be processed for three hours before Tom came out to tell me that none of the banks had responded yet and that I would need to come back after the 4th of July holiday. He explained that I would need to leave a $500 downpayment to hold the car. (No, thank you). I went back this morning when they opened and was told that nothing had actually been sent to the banks, my application had not been fully processed and that I would have to come back again later in the afternoon. According to Charles, the finance manager doesn't come in until 11 am and wouldn't be able to help me until 2:00 maybe 3:00. What kind of hours are those? I had so many red flags with these people and after reading all of these reviews, I decided to take my business elsewhere. Best decision I ever made. These people were a major waste of my time. So glad that I never gave them any money.

Josh

Jun 18, 2013

I sent them an email a few days ago I think it was, about the Ford E350, asking what the final price was after taxes and all that, and I NEVER heard back from them. I left my # and email, no reply either way. If you people arent serious about getting those cars off your lot then perhaps you shouldnt even BE in that business. If theres one thing I hate its when I send out a message and never get a reply. Shows how UNreliable people are. These are the kind of people who REALLY deserve to be unemployed! just for the record, ive never actually visited this dealer.

Brian Chad

May 21, 2013

I Called in requesting a Ford dealer to look at a truck to makes sure the truck was ok to drive a 700 miles( I was told the truck is 100% ready to go to work ) It was tested by a ford dealer and I was told do not drive this truck any where!!! both ball joints are shot and all injectors were bad!( I guess this truck is 100% for them lol!) this place is a JOKE RUN RUN RUE AS FAST AS YOU CAN!!!!

Sarah

May 20, 2013

Just to let everyone know there are two businesses that use the same site on Midwest Auto Group. This complaint is for the Midwest Auto Group located in Olatha, KS. The business located on Missouri is called Midwest Auto Parts and are not a part of this complaint. My husband called to inquire about a title question since we are in a hurry to get the car registered before we move out of state, as my husband proceeded to talk with one of the sales associates about his question the sales associate hangs up without any explanation. My husband calls back and asks for the manager, irritated that he was hung up on, as my husband is talking to him about the title of the car the manager proceeds to tell my husband that he will not get the title for 90 days and that was common *insert profanity* sense. So, my husband snaps back due to the reason of profanity used by the manager, he (my husband) told the manager that getting the title in 90 days was unacceptable, since we were only given a 30 day temp. tag. The manager then proceeds to hang up on my husband. My husband calls back for a 3RD time, this time asking for the owner. The owner answers and just as my husband is about to explain the situation the OWNER goes on a banter cussing and screaming at my husband. This is completely unacceptable, AVOID this business at all costs, it is not worth waisting your time with unprofessional employees and owner. If they are willing to cuss at a customer for asking a question and trying to get information on a vehicle just purchased what else would they do? Many have stated before me that this was a horrible place and they are absolutely right. If I could give this place a 0 I would. However, the place in Missouri where we actually purchased the car is very helpful and they claim to not be affiliated with the business in Olatha, KS. The business in Missouri is called Midwest Auto PARTS not GROUP. The owner of the Midwest Auto Parts is was very helpful and is requesting an overnight of the title to him and then will proceed to overnight the title to us.

J. Stevens

Apr 10, 2013

I bought a car from Michelle at Midwest Auto Group In Olathe and it was the best vehicle buying experience Ive ever had, she was very professional and went out of her way to help me with my purchase A+ for customer service you should absolutely go see Michelle Stroud when you are ready to purchase your new vehicle :)

Ohio State

Apr 8, 2013

We paid cash for a vehicle and they still screwed every single process up. These folks treat their customers like chumps and they'll probably be out of business in a few years or under another name. They give used car dealers a bad name.

Josh

Mar 30, 2013

I bought a vehicle from this place. I went back and talk to the same salesman because I was going to buy another vehicle. And this guy was so rude even cussed at me! I told him you know what I came back here first showing some loyalty and this is how you treat me rude and disrespectful, I'm taking my business elsewhere. Keep shopping people. Plenty of dealers around that will treat you better

Mrs Stewart

Mar 29, 2013

Called about a 1999 Convertible Saab today march 28,2013 Made a 4 o'clock appt w salesman Tom so I could drive the vehicle, The sales staff did not even greet me when I came in, I asked for Tom and he came out to look for the keys, after 10 mins on the lot says , " I think we sold it " think I said I just drive an hr in rush hr traffic just spoke w you at 2 , then he says hold on it might be being detailed down the street , after another 30 mins another sales man comes out and says ,"you waiting on Tom , well the car has been sold" These people have horrible customer service! Please don't patronage this dealership. The bad reviews are true .

brandy

Jan 5, 2013

Unbelievable, intimidation tatics, had no idea they could change the price of the cars if you did not have cash money to pay would have never went there. Went there beccause of another sight advertised that did not mention the change in prices. very upset America has changed it used to be the customer counted not today.

jon waun

Jan 5, 2013

jonny is the biggest crook here.

BMW MAN

Sep 21, 2012

I recently purchased a BMW from Midwest Auto Group and could not be happier with my purchase. My credit was not the greatest but they treat you great here and are very understanding. They had an absolute amazing selection that after going to several lots before shopping was a refreshing break to see higher quality vehicles like BMW offered, and could not believe how many nice cars they had to choose from. They treated me great and will be recommending to friends and family! Thanks again for everything!

Bruce Wayne

Sep 11, 2012

Iv'e known Lane for a long time. He's smart, and he can spot a good deal. He wants to help people get back on their financially and be able to afford the car that they need or desire. But sometimes, there can be problems. You can't always anticipate everything that could go wrong with a used car..You are buying a USED car aren't you..? But your gonna get a good deal on a nice car, the one you want to be seen driving..Also, he has good mechanics and extended warranties....and that kinda stuff.And I don't know about you...these days, my credit score isn't quite as high as it used to be..soo MidWest Auto has a huge huge HUGE, I MEAN HUGE SELECTION of cars, and trucks and suvs. All price ranges with financing....couple nice of really nice bikes, wish he let me ride one...I know he's got at least two...We could ride out to central Kansas OR Colorado. We have been friends along time..gonna to be nice today...Lane..wake up. You have a alot of very capable people who who also care about people that can handle things for a couple days. You work too much. Also, you need to let people buy up these cars so you can make room for even MORE CARS. hey let's take my boat out to the lake today...or maybe tomorrow

Range Rover Owner

Sep 8, 2012

I first stopped by this dealer and spoke to an individual about a vehicle which ended up not being on the lot due to the owners wife drives it. I left my name and number and was supposed to be contacted when the vehicle would be there for showing. Never received a call back. I made another attempt a few weeks later and spoke fresh to another salesman who was more inclined to help at first however after a few quick calls I never received a call back. I took the initiative daily to follow up with the same person and usually got "remind me who you are again?" or "oh ive been slammed" or "the owner isnt around to give me a price on your trade". Being one of the few vehicles in the state in this particular color and trim I went against all gut feelings and drove down a week later. I asked for the sales person I'd been working with who then helped me out immediately but basically started the whole process over again. We discussed my trade and after the boss looked it over I was given a well below book offer on a vehicle thats in great condition. I then tried to possibly negotiate their vehicle down due to their low offer on mine. I asked whats the absolute best you can do on your vehicle and I was given a number $395 higher than what it has been advertised on cars.com for the past 3 months!!! I'm sort of glad I never even got the chance to see the vehicle, if this place is so dishonest about pricing I'd hate to see what they did or do to make their vehicles run.