Metro Ford reviews

Rachel Poliard

Sep 11, 2016

Awesome!!!! Everyone was so professional and kind.

Richard Rios

Sep 10, 2016

Derick takes real good care of his customers. I used to dread taking me vehicle to metro ford. Used to wait forever to get someone just to look at my vehicle. Now it's a breeze! I walk right in, Derrick already knows my vehicle, and I'm out in less then 5 minutes.

Lorna Willis

Sep 8, 2016

Efficient. Service completed in a timely manner.Outstanding customer service. I love the location.Good environment. Professional, courteous and friendly employees.

Aziz Bayraktar

Sep 6, 2016

Fast and excellent service!Always friendly and professional people around. Day and accurate finishing.

Pastor

Aug 29, 2016

Metro Ford service center is a great place to service your vehicle.

Pablo Masis

Aug 28, 2016

Courteous and great work. Waiting are with amenities.

Paul Feldman

Aug 20, 2016

Excellent service provided. Service rep was courteous and very informative

Jessica Torres

Aug 20, 2016

Very good and respectful the person that help me is very nice and he answer all my concern.

Raquel Ruiz-moyano

Aug 15, 2016

It was ok and quickly. I was expecting a month for the repair and it was ready the following day

Brent Lemberg

Aug 10, 2016

Always throrough when working on my car and explain what needs to be done in great detail.

Aleida Madan

Jul 25, 2016

Very quick and friendly. What I like the most they check on the repairs and advise you what's being done. Great service. Very clean restroom.

Lois W.

Jul 23, 2016

Our salesman, Yasser Gonzalez,was such a big help. Courteous, patient. Usual car experience which has always been BAD, was finally a pleasant experience. I leased a car.

Crystal Wright

Jul 21, 2016

My experience at Metro Ford was a one of a kind experience

Andrus Baksh

Jul 4, 2016

Be aware the body is not Certified by Ford. The manager is arrogant and the assistant Sonia is just as bad think she knows everything. They totally messed up my 2003 ford expedition. The technicians are not certificated and its all a scam. BEWARE of this shop.

Anabella Vilche

Jun 19, 2016

I had a really annoying problem at first. Had to keep going back for my registration and it was very frustrating. I wrote a bad review since my problem wasn't getting fixed. Paul Collins contacted me and personally brought my new registration to my job which was AMAZING! And unexpected. I really appreciate his help and wish i could have met with him before writing my review. Quick advice for the costumers at My Metro Ford 1 Ask for Sergio ( Unfortunately he wasn't my dealer but he always tried to help and explain anything i did not understand). 2 If there is any trouble before you write a bad review contact Paul Collins and i am sure he will help you and change your mind very quickly.

China030

May 31, 2016

Great customer service.. Sergio is the car salesman that assisted us in the purchase of our Ford.. I love the car & his service was impeccable.. I would highly recommend this dealership.

Irene

May 31, 2016

My review is for a particular car Salesman.. Sergio was extremely knowledgeable & helpful every step of the way. He is very courteous & even if he is extremely busy, he always managed to take my phone call make sure I was a satisfied customer. He goes above & beyond to achieve customer satisfaction. I recommend this car dealership as everyone is extremely helpful & courteous. But I highly recommend Sergio if you are purchasing a car.. He definitely helps to accomplish this.

Anabella Vilche

May 17, 2016

Worst experience ever. Disorganized ! Bought a nice car ! They tell me to come on Wednesday to make a copy of my key. So I go. When I go they tell me it's only at 1pm. I had to go back next Wednesday at 1pm . When I get there the guy that makes the copies of the keys asks me for a paper that my dealer forgot to give me! And with my luck my dealer wasn't there and had to wait 45 minutes for him to get there. I ask my dealer when will my official license plate arrive and he tells me in two weeks. So I text him two weeks later. Still not ready! A week later ? Still not ready! A week later? Still not ready! I look at my paper plate and guess what? EXPIRED! Driving around with an expired paper plate. I had to go back to get a BRAND NEW paper plate . Call my insurance give them my new temporary paper plate . And well when ever they decide to finally get me a real license plate I will be finally able to to stop going to the dealership ! PS still driving around with the temporary paper plate !

Patricia Estremadoyro

May 12, 2016

very friendly and attentive to my needs. Service was proffesional

VT

May 8, 2016

The service was great and so was my service advisor. He ensured my Owner Advantage awards were used to help with my bill since I was getting The Works and 2 new tires. My car was ready within a couple of hours and they even gave it a nice wash!

Marsha James

May 7, 2016

Service was good. The wait time for courtesy service was more than 45 minutes. Mike Rodriguez was accommodating.Your waiting area chairs are very soiled and not appealing.

Richard Leone

Apr 4, 2016

My ten year old car was repaired and restored and made to look like new again. The staff was cordial and helpful ."Five Star" Rating in every category. Richard Leone, Owner, Mercury Gran Marquis 2005

Michael Combs

Apr 1, 2016

My service writer Derek was fantastic as always professional and prompt courteous and kind thank you

Josue Otero

Mar 31, 2016

The service at the maintenance department was great. David was courteous and very helpful. Thank you

Betty Wohl

Mar 28, 2016

Danny my service advisor was very helpful and take care of me as soon as possible I was a walk in. Also de costumer service representative was very great!!!

Natasha Crowther

Mar 25, 2016

Mr. Duff was knowledge and provided excellent customer service.

Kenneth jean

Mar 21, 2016

The sales man was cool and laid back and was able to help me get the car. Also I was close to not getting it but the manager was able to help me purchase it at a better price and was willing to work with me. And I'm a real customer not someone that's paid to write this or works there.......they seen that I wanted the challenger and was able to find a bank, lower my payments and was able to drive off with the car I always wanted real talk.....thanks metro ford even though I'm bad with names you guys no who you are from the salesman to the manager that went out there way thanks.

Chester Dowdy

Mar 21, 2016

Mike at the dealership worked to solve the problems with my 2015 Explorer. Mike set expectations and exceeded them.

Julio Filgueiras

Mar 21, 2016

Great Services Great personalAttention Good care info

tarr0y0

Feb 12, 2016

I usually receive pretty good service when servicing my Ford truck at Metro Ford located at 9000 NW 7th Ave in Miami 33150 but not when Im unlucky enough to get Service attendant Derrick Lankford. Ever time I get this guy its always something. Erroneous information, call backs are non-existent. and the attitude on the phone is the worst. I called to see if a part came in and upon answering the phone he thinks hes talking with one of his buddies and rambos on until I get a word in and let him know that I'm a customer. No apologies, just a "what do you need". I give him my name and remind him that I'm calling again for my part and I get the response "I've been busy, yeah the part is in" I go in and get the same response in person... It took literally 15 minutes to put the part in. Other than the lack of Mr. Lankford's customer service, Metro Ford is a pretty nice dealership.

Odwine Louissaint

Feb 9, 2016

Simply THANK YOU ... I can't even put in words how you guys are so great.

George Early

Feb 5, 2016

Everything went very well. This is the third vehicle that i`ve bought from you guys so I must think a lot of you. The staff is very knowledgeable and very helpful especially David ( the Jamaican gentleman). Keep it up and you`ll have a customer for ever.(Possibly) your`s forever,George Early :-)

Steven Levin

Feb 3, 2016

Had a service appointment. Was nervous it would be a busy day. Dropping off my car took less than 10 minutes. It was done right on time. Picking up my car took less than 5 minutes. GREAT JOB!

Dan Carrera

Jan 29, 2016

My Fusion energi was making a sound every time I accelerated or stopped, they looked into it, brake pad, serviced the car done

Chocolocks

Jan 28, 2016

I'm livid; not only am the recipient of a lemon; ( vehicle has over 200 problems) I'm unable reliable service from service reference repairs. Same repair for the same problem over and over.. Some times it takes days for a rental vehicle . Months before my vehicle is ready. This is unacceptable . Direlection of duty., and no regard for the customers inconvenience. They could care less.. I'm so disgruntle, and frustrated. I feel betrayed . My car has been in the shop an average of every three weeks since purchase. The food 500 is a piece of manure. And the services of Metro ford is unacceptable for seniors needing their service and help. I plan to go further with this complaint. They suck,,!!!!!!!!!! Disgruntled , highly irritated customer

Rico Paisley

Jan 27, 2016

Everything was perfect Jose my salesman is quite knowledgeable. He knew all the different features of the car . He made the buying process quite easy

Maria Ason

Jan 26, 2016

Staff was helpful in providing all my choices and savings effect

Peter Mehas

Jan 26, 2016

I was a little disappointed in that a part that was ordered was defective causing a delay in fixing the car. Then when I went to pick up the car they could not find the keys! It took about 20 minutes to find them. Just little things that irked me this time.

Vernon Jacobs

Jan 15, 2016

Derrick is great always professional....................................................................

Marta Carrodeguas

Jan 14, 2016

Service excellent, did not have to wait too long, good idea to wash andclean inside our car.

Jonathan Gomez

Jan 12, 2016

I originally went in wanting to wanting to buy a Mustang I found online from another dealership. The salesman helped me find an identical one for a better deal. Really great experience.

BobL

Jan 11, 2016

I went to Metro Ford to see an advertised used car. I told the salesman, who in my presence, told the sales manager that I would only negotiate a bottom line price, which includes all fees and add ons. After negotiation, we came to an agreed price. When presented with the sales contract 2 fees totaling $1200.00 had been added to the agreed price. The most outrageous fee add on was $599.99 for nitrogen fill for the tires. The typical cost for hydrogen fill, I learned, which is of questionable benefit, is $3-4.00 per tire what totals $583.99 less than their claimed fee, and which, was reprinted on the contract. Clearly the $599.99 fee was a bogus add on. The other fee of $599.99 was a "predelivery fee". Aside from being totally bogus fees, they were in $1200.00 in unnecessary fees in the excess of the agreed upon price, and which I had informed them I would not negotiate. They refused to honor the agreed upon price and remove the bogus fees. I walked out and did not purchase the subject car,

Cesar Morales

Jan 11, 2016

Good service as usual.....................................................................................................................

Samuel Corrado

Jan 9, 2016

Derrick Lankford is very professional and courteous. The service is efficient and is completed in a timely manner. I have been a Ford owner for a long time and like that fact that Metro Ford is close to my home.

Franklin Pinckney

Jan 6, 2016

The service was very good and I was satisfied with the service.

John Evans

Jan 2, 2016

I was very happy with Metro Ford in the way they treated mewhen I leased my new Ford fusion. I especially want to thankthe manager, Rob Evans, for all his help in explaining everythingabout my new lease. Thanks again Metro Ford in your professionalism.

Andres Cabrera

Dec 31, 2015

The service advisor (Fernando Arechaga) did an outstanding job. Very good Job from the Metro Ford Team.

Mary Christian

Dec 30, 2015

I did not purchase a vehicle. I had service done and it was very well handled. The service advisor was polite and informative and I was able to received my vehicle in a timely manner.

Shantal Gibson

Dec 29, 2015

I purchased A 2013 Ford Focus which I absolutely love. My experience was great as soon as I walked in the door I was greeted and introduce to a sales rep. What I love the most I didn't have to sit at the dealer all day. My sales rep. was Mr.Lennox He Was Very friendly and helpful with helping me get my new car. I explain to him what I was looking for and that's exactly what I got.

Beverly Royals

Dec 27, 2015

Requested "The Works" for my Ford Edge. Signed in at 7:45 and had my car back at 9:15. Had my entire day to enjoy.

George Sauvigne

Dec 24, 2015

David had been a great help and expediter for me for years! And the cashier was cheerful and helpful, too!

nikkyd

Dec 23, 2015

I want to acknowledge Mr. Lance who did an awesome job. My time here at Ford was not to purchase a car but to get my car serviced. Mr. Lance noticed that there was a need and he met sure my needs were met. He's an excellent sales person and he he shows that he cares for the customer. It truly met alot to me that he went above and beyond to make sure I was getting the right car. I can truly say I left here a happy customer.

Miriam Fleurimond

Dec 22, 2015

Saturn outlook, great experience with Rick. He was very attentive, paid attention to detail and was concerned about my needs

Lynda Lawrence

Dec 21, 2015

serviced in timely fashion and also pointed out to me that i had to replace brake pads

HR2015

Dec 15, 2015

Thanks to Edel at Metro Ford I'm enjoying my new F150 with my family. You want to be treated with respect, friendliness, and good attitude, and respect go see Edel at Metro Ford.

Marcos Alvarez

Dec 15, 2015

The service is great. Peoplea re very nice.The only thing is that you have to put more attention at the time of delivery.This was my second time that I need to removed all the plastic (even somes Tools) from my car before to go.Tahnk you !

Scott and Zara Burch

Dec 12, 2015

Julio Filgueiras was our salesman for our pre owned purchase. Julio was the right man for us to work with, his knowledge of cars for our family was prefect. Julio made the time required seem tolerable due to his assistance during the entire process. Julio assisted in the negotiations for the price savings to meet our budget. He assisted in our ability to purchase in Miami and car to be registered in Georgia.I would recommend Julio Filgueiras as a salesman to anyone who is in need of a salesman and a person the assist your family with care through any car purchase.Scott Burch

Glenda

Dec 9, 2015

The salesman, Alex McDonald, was excellent. Alex helped me select the perfect car for myself and worked with me to get the best price and best offer on my trade in. While the whole process needs to be quicker, Alex made the long wait much more tolerable. Of course car buying is a drawn out process at any dealership, but the quality of service and fair pricing at Metro Ford was worth the drive from Doral. I LOVE my 2016 Mustang Convertible!!!

Glenda

Dec 9, 2015

The salesman, Alex McDonald, was excellent. Alex helped me select the perfect car for myself and worked with me to get the best price and best offer on my trade in. While the whole process needs to be quicker, Alex made the long wait much more tolerable. Of course car buying is a drawn out process at any dealership, but the quality of service and fair pricing at Metro Ford was worth the drive from Doral.

Claire

Dec 9, 2015

When I first came to look for a car it was never my intention to walk out with a car. I mean Yassar is an ideal model of what authentic & real customer service is. I can honestly say no matter what I needed whenever I needed or any questions Yassar was always the person I could count on. Through him I met another exceptional person named Jay who worked in the financial department!!! These two gentlemen really do work hard and ensure that you get exactly what you want and better. With them I knew I was in good hands. I take no second thoughts when I walk into Metro Ford. These guys have build a lifetime relationship with me and thier company.

Sietomky

Dec 9, 2015

Metroford were great, they actually listened to what I wanted, came up with a package to give me what I wanted and at no time was there sales pressure. Only criticism is the buying process is quite lengthy. Saying that, I would use Metroford again and recommend them to friends and family.

Beyondblessed99

Dec 8, 2015

Yassar and Jay has got to be two people sent from heaven. These two men with out a doubt was always thier to guide me and help me through out the dealership. I've heard a lot of bad stories with bad experiences with other dealerships but you have my word Metro Ford is the complete opposite these people will ensure you are satisfied with whatever you're looking for. Thank you for the 2012 Ford Fiesta Yassar & Jay

Ashley Vila

Dec 7, 2015

Fantastic service department with awesome and very helpful employees. They take care of all your service needs quickly and will always use Metro Ford as my one and only service department and if I need to purchase a vehicle definitely will purchase from them also. Thanks for all you do for servicing my Focus.

DDW

Dec 3, 2015

A special thank you to Sales associate, Charlie Gallardo, who was not only friendly and knowledgeable, but he worked extremely hard to meet my needs and find me a great deal on a new vehicle. I leased a Ford Escape which I am extremely happy with. The overall customer service at Metro Ford is unbeatable and I highly recommend them for your next vehicle. They do not disappoint!! THANK YOU METRO FORD!!!

Jason Colombine

Dec 1, 2015

The only bad thing was the waiting time which it was way way way to long.,

Edmund Miller

Nov 30, 2015

Sergio was very helpful and knowledgeable about the Ford Explorer. I never felt pressure and it was a very pleasant experience dealing with Sergio and his manager Bill. I would definitely recommend this dealership to friends and family. The facility was clean and coffee and water was available which was all very convenient.

CLB3

Nov 25, 2015

I've came to the dealership to purchase a car (fusion) and that I did; with the help of salesman name of Jefferson. I've couldnt have came across a better salesman then him with his dedication of assisting me and getting me in the car I actually wanted. Good Job Jeff "Hope you'll exceed and you'll get recognize for your GREAT work you do".

Jara Cunha

Nov 23, 2015

This is the second revision of my car. From the first and this now, I was served by Mr. Rodriguez who is attentive and polite professional.this revision was supposed that the car lights were checked, which did not occur, because when I got the car, I noticed that a flashlight that before was not working, was the same.I spoke to Mr. Rodriguez who promptly took the car for rechecking.Now I'm waiting for Mr. Rodriguez notify me when the part that needs to be replaced arrive.

Samuel Gualtieri

Nov 21, 2015

Experience was great, I would have been interested in laying out all pricing options earlier on in the meeting so it didn't take so long. However I think overall I had a great experience.

Johnny A

Nov 20, 2015

I contacted the dealer about the car and had been sold weeks ago. Why was the car still listed if it was sold ?

Albert Upson

Nov 19, 2015

the staff was very curtious and completed the work quickly

Edward Robinson

Nov 19, 2015

The service was very good and convenient. I was able to get my Explorer serviced in a reasonable amount of time and the service agent was very knowledgeable of his area of responsibility.

fletch3r

Nov 17, 2015

Having moved to the US I started looking for my first car. Unfortunately I was limited by a number of factors which were small down payment I could afford, absence of POI as I just arrived to the country and 0 credit score. I went from one dealership to another and got refused each time due to the reasons mentioned above. And to my great luck I stopped at this place on my way home and met Sergio Sanabria.It took him just a half an hour to find a solution for me and a few hours later I drove home in my first car.Words can't really express how grateful I am for his help and assistance that day.I would definitely recommend consider this place for your next car purhcase.

Lillian Haza De Lama

Nov 16, 2015

Excellent treatment and services to the Ford Explorer

Explorer fan

Nov 15, 2015

I had a great experience buying my new Ford Explorer Sport. The salesperson "Jefferson" was excellent. They made easy!

oldgreen

Nov 13, 2015

We bought our first Ford ever. The sales person was extremely attentive, both before and after the sale. He took the time to explain all features of the car and also how to operate most of them. We leased the car and we were never pressured to buy upgrades we did not need.

Roberto

Nov 13, 2015

first timer for a Ford brand car and this dealership. Had a very good experience, no hassle, no pressure process.

Jeffery Smith

Nov 11, 2015

Everything was handled perfectly in regards my low milage 6 month service schedule interval maintenance needs of my vehicle.

Daniel Haber

Nov 11, 2015

The service department is excellent in scheduling and providing quality service including setting expectations.

James Carlton

Nov 5, 2015

As usual, David Duff came through! Had oil changed and I purchased new tires. David called me during the process. THANK YOU !!!

Suzy

Nov 4, 2015

After weeks shopping around for a new car, I was able to get the best deal at Metro Ford. Thank you Sergio and Yasser for being so attentive.

Alexander Sidorov

Nov 3, 2015

Great staff . Espesially Frank Ortiz , very friendly and HONEST man

Susie

Nov 2, 2015

Satisfied with the sale from start to finish.. would come back again. Appreciated the customer service from John K.

Reynold Stein

Oct 30, 2015

Quick and easy as always even without an appointment. Derrick, my Service advisor is always there to deliver to our 3 Fords.

Bill Horton

Oct 30, 2015

Good service. Purchased truck. Cashier was pleasant.

Karen Davis

Oct 28, 2015

Excellent service provided by Albert. I hope all service advisors are like him

Roger Corn

Oct 28, 2015

Friendly and helpful. I do not like surveys. I do not usually fill them out.

Mardochee Thermidor

Oct 27, 2015

I had a great experience at metro ford, the guy that was helping me (Jefferson Lizaire) was very helpful and somewhat convincing on helping buy the car that I wanted. If i were to grade him, i would've given an A-.

Maria Canizales

Oct 27, 2015

This dealership has the best customer service in all of Miami.

Honda user

Oct 18, 2015

Took delivery of our car after the end of a lease. Not interested in helping us with a minor problem from our old car. "Had we bought another car they would have helped us......"

Bruce Mcmorris

Oct 18, 2015

Sales agents were great, the entire staff was helpful and educated. Great experience!

Theresa Ramsey

Oct 15, 2015

2015 F-150 Crew Cab Lariat. Service staff was very polite and helpful. They seemed genuinely interested in helping. The execution, as with most operations at this location, were seriously lacking. I was told to bring in the truck at a certain time and a rental car loaner would be ready. The loaner was not ready. I had to wait about an extra hour to then be driven to another location for the car. Upon returning, the truck was to be ready by 2:00. It was not. The repair has not seemed to help.

Mary Day

Oct 14, 2015

Staff was very helpful and take the time to answer all my questions.

James Schade

Oct 13, 2015

Rick Thomas was very helpful even though the dealership was very busy. He demonstrated great salesman ability and we would buy from him again. Novell was also very helpful and helped seal our deal. We are very pleased with our purchase of a 2013 F150 supercrew with the FX2 package and the deal was complete the same day. Keep up the good work at Metro Ford!!!

Antal Pierre-louis

Oct 12, 2015

Everything was done according to plan.SCHEDULE SERVICE

MCMorning

Oct 12, 2015

Me experience was so awesome, I imagined myself back at this dealership after a few years!

aguilapromo

Oct 9, 2015

I am very happy to make my purchase with metro ford this is my second vehicle I buy at metro ford thank you metro ford and Sergio sanabria a very good sales person thank you againg ivan aguila

Jose Benitez

Oct 9, 2015

Excellent service. Very Happy with my ExplorerOOOOOOOOOOOOOOOOOOOOOOO

Perla Johnson

Oct 9, 2015

Love this place. The staff is amazing and helpful. They are all very friendly and honest.

Susaye Small

Oct 7, 2015

ford edge, the service was great it took forever tho

Brenda Jackson

Oct 5, 2015

The service was excellent It could not have been better, your service representative was very courteous my overall experience was great you all made my day!!!!

mario araya

Oct 2, 2015

great job easy to get along with very professional service

Alida Elizabeth

Oct 1, 2015

I love my Mustang and love this dealer Metro Ford. I recommend Metro Ford as much as I can to all my friends and family. Simply the best dealer in South Florida

Jonathan Elie

Sep 28, 2015

Great service, Fast and reliable! My car was ready on time and pick up was in minutes

Luis Sanchez

Sep 27, 2015

Thanks Jose Diaz for you great job , you really help us to get a wonderful car and give us an excellent service at the moment and place that we needed.

Neli Robles

Sep 25, 2015

Was very pleased with my purchase and the overall experience ran extremely smooth, would definitely recommend this dealership.Thank you Sergio Sanabria and Metro Ford team.

Agustin

Sep 25, 2015

The sales rep was great really understanding and helpful. i would definitely recommend others to shop her. The process was fast and easy and my situation was not simple. Thanks again metro ford.

Neli Robles

Sep 25, 2015

Sergio Sanabria has been most helpful with the purchase of my vehicle and made sure not to hesitate and call him if anything was needed...

Daiva Sosa

Sep 23, 2015

Yeas it was.even though it took little long.stuff was really nice

Samantha Dominguez

Sep 22, 2015

Jim Lyon was very friendly and helpful, I would recommended him to my friends and family every time!

Jason Vitiello

Sep 22, 2015

My entire experience with Metro Ford was exceptional from beginning to end. I found a 2007 Expedition at your dealership after a lengthy search that included out of state searching and from the first phone call I felt everyone was helpful and strait forward. I was also surprised how well a mechanical issue was resolved after the purchase. Being in the car business myself and knowing what to look for I truly am happy with the entire experience at Metro. Thanks!

Angel Gonzalez

Sep 19, 2015

The technician was very helpful and assited with my issue on a timely matter. He also made sure i got a ride back to work on time. He saw my fustration, but he kept calm. His calmeness and concern for my car to be ready asap brought my frustration back to "everything will ve alright" attitude. So yes, very pleased with the service and your technician professionalism

April Hirsch

Sep 18, 2015

Jim took care of coordinating service on the car, and all went well.

Jurgsieg

Sep 16, 2015

Was always welcome by the best salesman jonathan which was always by my side through the whole process. The process was easy and simple! Had a great experience.

Robert Balzan

Sep 16, 2015

As usual you did an outstanding job and went above and beyond my expectations. I am very pleased with repair, workmanship and level of customer service I received. Especially from Gary the service manager and Alberto Bellas the assistance service manager. Best regards Robert Balzan

Marsha James

Sep 16, 2015

Renewal of warranty. Had car checked vibration and scheduled future service.

Denis T

Sep 16, 2015

Ford Mustang it's the great car! Metro Ford it's the right dealer! Jimmy Lance - the best seller! I got the best experience buying my first new car! Jimmy was +++! Get more Jimmy! )

Raul Fernandez

Sep 11, 2015

Both recalls were handled perfectly. The free rental was a great convenience.

Tucker Grim

Sep 11, 2015

Sheldon was very professional throughout the sale and I was very happy with the experience.

Angela V

Sep 10, 2015

I have been leasing for 4 years now via Metro Ford Miami and I am a long term satisfied customer.My sales rep is Jose Milian and I highly recommend him.

Eternity

Sep 10, 2015

Do not come to this place to purchase vehicle!!! You going to loose so much time and they going to keep lying to you all the time! They going to still your money as well! Don't ever leave any deposits unless you getting car at same day!!!

Laurice Davis Hepburn

Sep 7, 2015

Good overall experience Wait time for Seniors and particular services needs more attention

Victor Castaner

Sep 7, 2015

Great services and salesmanship i felt like you staff cared about my needs. Jose the puertorrican that sold me the car and the credit king from santo domingo were very helpfull to my car needs.

Clyde Mcfarland

Sep 7, 2015

Fernando was very fast and responsive. Appreciate the good service.Clyde

Larry Zemanek

Sep 3, 2015

I purchased a 2015 Ford C-Max Energi. The sales team were very professional. Specifically, Jose Milian was extremely helpful in finding the car and features I wanted. Together with Jose and another sales person, I test drove several different cars. When it came to negotiating my deal, Jose stepped up to the plate and found the best deal for me. At one point, I had him comparing the best deals on purchasing a new C-Max, leasing the Energi plug-in model, and even seeing what kind of deal I could get on a demo car. He researched all the incentives, rebates, and leasing specials to find out which worked best for me. I was very impressed! He even managed to get the hitch that holds my bicycle rack transferred to my new car as part of the deal! Everyone at the dealership, including the service department, were very nice. The service manager kept me constantly informed about what was going on with the processing of my new car (and the hitch transfer). When the hitch transfer was delayed due to service back-up, I was offered a ride home so that I could wait in comfort in my house until my new car was ready! After I got my new car, the salesman Jose went over everything about the car with me. Actually, that is impossible with all the new technology in the C-Max Energi. Jose called me the day after the sale to see if I had any questions, and insisted I stop in and see him so that he could show me a few things about the Synch MyFord Touch and Navigation system. All in all, my buying experience at Metro Ford was really outstanding!

Tammie mac

Sep 2, 2015

My experience with the service man, was AWESOME upon me driving up to have my car serviced the gentleman was very polite, courtesy and overall so concerned about me and my vehicle. He made coming to have my vehicle service so worth my time and wait. Great customer service. I loved it.

Audrey

Sep 2, 2015

Excellent Service!!! My car was brought in for an oil change. Service was fairly quick and the car was vacuum and washed. It shined like new when I picked it up!!

Ana Zamora

Sep 2, 2015

I bought Ford Escape 2013. The service was good. And the gentlemen who help us. Was a very nice person...

Antonio R

Sep 1, 2015

Worked with Lenox. Excellent experience. Found the right car and Metro Ford was more than willing to get us to get the price we wanted. They also facilitated the return of our old lease. Lenox came off as very trustworthy and honest, provided us with Carfax and Blue Book value comparisons and didn't give us a hard sell.

Jorge Lamadrid

Aug 27, 2015

David was may service writer. As always, he was courteous and responded immediately with what was wrong with my vehicle, I was given a loaner and my car was repaired after one day. Metro Ford tracks my maintenance precisely and I needed brakes that were changed. The cost of the repairs was very reasonable and my car is perfect after the repairs and maintenance. Metro Ford has excellent customer service and is a top notch dealership.

Scott P

Aug 27, 2015

Lynne Williams is not your typical, pushy salesperson. I felt very comfortable dealing with Lynne and recommend her highly! Lynne was more like a friend through the process of choosing and purchasing my vehicle. Not only before the sale, but also after.

aem1999

Aug 26, 2015

Good service. They don't hassle you to purchase. Knowledgeable, friendly staff. I would recommend this dealer if you are looking to purchase a ford vehicle.

Caridad Perez

Aug 25, 2015

Great service. Professional and courteous personnel. Love Ford vehicles. Nice showroom. Fantastic sales reps.

Freddie Stewart

Aug 25, 2015

Customer and automobile service gets an A-one rating.

Terges Teixeira

Aug 24, 2015

Good purchase, excellent staff and a very good service!

Ashley Reyes

Aug 24, 2015

Fernando was great and I will always bring my vehicles here for service. Thank you

Charles Perez

Aug 23, 2015

Everybody was great and did their best. My tire was fixed and the engine was checked out. However, the main issue I brought the car in for continues to this day. My car started making a rubbing noise and started driving as if something were holding it back. They returned it to me saying they couldn't find anything but that everything checked out. So, I left there and drove across the state and back confident the car was okay though always aware that something wasn't right. I wonder if anyone ever took the car out drove it

Donald Chan

Aug 20, 2015

The company did a nice job in repairing my car but it was in the shop for 5 days...My only problem was that no one ever returned my calls to let me know what the problem was...I had to call to many times to find out what was the problem...

Mrs. Martin Axinn

Aug 20, 2015

Servicing of our car was prompt, professionally handled, courteously rendered. Thank you forbeing up to your and our high expectations.

kaimookfarm

Aug 18, 2015

Great service working with their sale person. Their service team is very friendly and helpful. I will recommend to others to visit their dealership. Thanks you

Sharmayne Coy

Aug 17, 2015

I was pleased to know that there was a shuttle to take me home and pick me up when the service I recieved was finished...that was truly a blessing. The staff was friendly and courteous because of this I was at ease with leaving my car in their hands.

Howard Siplin

Aug 17, 2015

experience ok, staff very helpful,.don't worry I'll be back again for service.

Jabar Bates

Aug 12, 2015

I love that they went out they way to help me to get in a car that I love at a low price

rgastonomd

Aug 11, 2015

Tradiing my leased Fiesta was simple and a very pleasant experience - thanks to Javin! He had real concern for my comfort and well being and quickly got me exactly the Fiesta I wanted. I would highly recommend Metro Ford with Javin Rodriguez. He's a keeper!Dr. Robert Gaston

Franco Arias

Aug 11, 2015

Mike Rodriguez is very knowledgeable and keep you informed of the progress.

Victoria Champion

Aug 10, 2015

Fernando was professional and efficient as usual. He is the best! Roger and staff in the body shop also provided excellent service. I really appreciate the friendly atmosphere and skilled service they all provide. P.S. Thank you to Ron, the Shuttle Service driver.

Julio Filgueiras

Aug 10, 2015

Gret ServicesGREAY SERVICES GREAT TEAM GREAT EVERYTHING

09barneys

Aug 8, 2015

The dealership had professional employees and very competitive prices on their vehicles. Sergio (sales advisor) was very knowledgeable on vehicle features. GM Danny Mark made my purchase very easy and hassle free. I would recommend this dealership to family members and friends

Guillermo Salinas

Aug 5, 2015

Very courteous representative and fast service. Thank you

Precious Pinder

Aug 4, 2015

I purchased a ford taurus i absolute love it it rides really smooth its pre-owned and it's very cute low mileage as far as the staff they where all wonderful and very helpful and made sure I got the car for me never the less the hospitality I will give 100% for it I've already referraled 3 others and we all are apart of the FORD FAMILY..

Cristinel Sorica

Aug 4, 2015

Best service as usual! Rob the manager and Frank the sales person are great! Thank you Ford for the wonderful cars! (2015 Mustang factory order and 2016 Explorer Sport)

Gregory Maysonet

Aug 3, 2015

I leased F150 xlt. Great staff and service. Happy customer!

Janet Economy

Jul 31, 2015

Everything went well, Fernando took VERY good care of me.

Gwendolyn Villoch

Jul 27, 2015

Explorer is what I was looking for. I explained to Charlie Gallardo my budget and situation. He was understanding, supportive, and helpful. First vehicle he brought me was the one. He made everything go smoothly. I could not have dreamed of a better experience. Never will go to anyone else other than Charlie. THE BEST EVER!!!!!

Crystal Lindsey

Jul 26, 2015

Nice,and great service from Lennox. He made everything comfortable.

Molly Brookes

Jul 24, 2015

Jose Milan was our salesperson for the second time and that's all we would ever want!! We drive over from Cape Coral for just him !! He is incredible and gets us the VERY best price and terms possible!!! He also listens to details and doesn't miss anything! Everything I asked for and wanted, he delivered. He is professional and honest. We wouldn't go anywhere else ever!!! The dealership is very clean and has friendly staff, but Jose Milan is the best there is!!! I would not hesitate to ever recommend him to anyone!!! I loved my entire two experiences buying an Expedition from him. Molly

Thomas Darden

Jul 24, 2015

Great service from the adviser to completing maintenance.

Jenny

Jul 24, 2015

Gilbert and Chuck were very friendly, helpful, and provided me with excellent customer service. My family has purchased and/or leased four automobiles with Metro Ford and we are very pleased with the service we receive.

Daniel Amich

Jul 21, 2015

A bit too long of a wait and had to be taken back for finishing properly the service

Maria Del Carmen Quintana

Jul 19, 2015

great service. Everything was fine. But really 50 characters for this survey is a little annoying!!!!

Stanley Barnwell

Jul 18, 2015

MY EXPERIENCE WAS VERY SATISFYING. METRO FORDS PERSONEL WERE VERY PROFESSIONAL

Joseph Williams

Jul 16, 2015

none at this time ...I do not have any thing to say at this time

Graciela Menendez

Jul 14, 2015

Fusion 2014. I do not like the steering wheel, It is not that great the middle part gadget is kind of annoying, you really need to know the vehicle or have to concentrate really well for not getting your fingers trap on it while emergency steering..

Mindy Blanco

Jul 14, 2015

They should definitely have more staff. It took 2 weeks for my car to be returned to me from a Transmission Recall. I had already been waiting since November of 2014 for this appointment, As the parts were on back order. Car runs awesome, better than before! cant complain about that. Mike Rodriguez was great and even offered me a loaner until it was fixed at no charge.

Valued Customer

Jul 13, 2015

good service and quick. always a pleasure to come back

Maria Kling

Jul 12, 2015

Derrick was wonderful. I am so happy with your dealership I am coming over on July 18 to work on a new car.

Thorshan Williams

Jul 12, 2015

I brought my Mercury Mountaineer in to get the works service on 7/7/15. And as always metro ford receives an A+ for the service and the customer service . I love Metro Ford

Albert Grosman

Jul 11, 2015

The person that helped me was awesome! I will definitely come back and have my car serviced here.

Jose Benitez

Jul 10, 2015

Excellent specially our sales person Frank Ortiz.Good expericence

Lynda Lawrence

Jul 8, 2015

the service was well performed and it was done in the time promised

Jluque

Jul 8, 2015

I just got a new Ford Focus and the proces was very fast and everyone made it very simple

Marie Fera

Jul 8, 2015

Ford Edge 2014- Metro Ford staff have excellent customer service skills.The technician at Metro Ford was very helpful and the job was done fast Congratulations!Will be back!

J0hn Dalton

Jul 6, 2015

My 2013 Escape was getting its 25k mile service. I had bought an extended service plan when I purchased the car and this was suppose to be my last "free" (included) service. But when I showed up I was told I had used up all of my warranty coveted repairs, even though my 3 year/30,000 miles had not yet been reached? I was disappointed to be told that I would be charged for the oil change. When I last had service (in November 2014 at Metro Ford) I should have been told that that was my last included service! I also would like to suggest that the service technicians not complain in front of customers. When waiting to check in my car, I witnessed two service techs talking to service advisors complaining about other service techs and parts department. It made me feel like my car may not be getting the best service and care. However, my car was serviced correctly, my advisor gave me a discounted price when I found a coupon on the Metro Ford website, and he said new wiper blades were included in my extended service plan. While I waited the 2 hours for service I was able to use the free internet which made time pass quickly. And gave me time to find the service coupon on the Metro Ford website.

Leinis Cuan

Jul 6, 2015

Amazing is the best dealer I was visiting ,we recommend

Julia Jones

Jul 4, 2015

Gone for services at the 60.000 mark and I like how the dealer agent takes care of what I need.So thanks for looking after the car and it's care that you do!

Larry Cauthen

Jul 2, 2015

Had a very nice experience in your facility on the day that I came in.

John Marshall

Jul 1, 2015

service rep very knowledgable and helpful with helping me get my rewards,coupons,and discount checks

James Moran

Jun 30, 2015

Bought my Ford in St. Louis, but had problems when I arrived in Miami. Mike Rodriguez was very helpful and very responsive to my needs; getting me out the door and back on the road quickly. Thanks.

Carol Newport

Jun 28, 2015

I had repairs on a Mercury Milan for throttle body repairs. The service writer, Michael Rodriguez completely took care of the repair. The car came back clean and detailed. The staff is very helpful and I highly recommend Metro Ford for repairs.

Ricardo Sosa

Jun 27, 2015

Very good experience, quiet and safe seller, do not pressure you gets no hits a car for the eyes ... very nice personality knows his job so well, I am very grateful. Thank You

Kenneth Scippio

Jun 26, 2015

I ordered a driver side mirror for my f150 platium on the 23rd it was there on the 25th and installed that day under 2 hours now that's great service

James Swaner

Jun 25, 2015

The people are quite helpful and accomodating. THe receptionist doesn't give up despite it being very busy. I had a Recall and service won't give up getting it right, even though this is the 13th time they had to rework the electronics. They keep good records. But this time its a repeat of a down battery, a repeat of previous recall condition. We got through in an emergency down time with storage overnight and I got to work though a little late, due to the overworked pick-up driver.Ford has to do better on training to new products, so everybody knows the risks. For the first time I felt like i'd have to trade the product and keep the service; becuse they're great to make a sad song better.

Ileene Wallace

Jun 24, 2015

Your service department took care of my problem. The service was excellent, and the staff was very helful

Katrina Pelote

Jun 21, 2015

Fernandez was very helpful,I didn't have to wait long he had me in and out.I was very satisfied,thanks

Kelle Jones

Jun 19, 2015

I scheduled my early morning appointment online and showed up early. I was told that between the computer and appointments being made by phone they had over booked, plus they were short on repair crew. I am sure this doesn't happen often, at least I hope not. Maybe put something in place so this doesn't happen to your customers.Other then that it was great service ~ thank you!

Barbara Spears-corbett

Jun 18, 2015

Staff was courteous, prompt and helpful. Quality service.

Meryl Kram

Jun 18, 2015

I was taken care of immediately when I arrived (I did make a prior appointment). I got a kick out of seeing the board when you come into the service area showing your name. appointment and who your service advisor was.I believe it was Armando who assisted me (my paperwork from the appointment is currently in my car) and he was very pleasant and thorough. He made sure all my concerns were addressed.

Donnie Crittendon

Jun 16, 2015

We was very pleased with the service and we will always come back, to service I'll car at your business.Thanks and have a Great Day.

Leon Davis

Jun 15, 2015

Focus Titanium. The sales rep went way beyond the call of duty in handling our needs. He paid from his own pocket to cover dealer exposure including a full tank of gas, and we really appreciate what he did. Thanks

Edward Cannon

Jun 15, 2015

I used your online reservation system and arrived a bit early. The staff put the car right in for service and said an oil change would take about 2 hours. I explained I was waiting and asked if they could try for an hour. They beat that by a few minutes and that was great! I was using one of your oil change coupons and the computer system did not recognize the wonderful discount that brought me to Metro and that issue was handled by staff to my total satisfaction. It took a little while but I was on my way in about an hour and a half. With a smile!!?

Terry Evangeliou

Jun 13, 2015

Service advisor Michael Rodriguez was most helpful and professional. Quite happy with the results. A special note of appreciation to your detailing staff. My F150 looks brand new and did not go unnoticed by others. The detailing down to the undercarriage was exceptional. This is the reason I brought my BMW in last year for the service and now my brother-in-law may bring in his GM pickup for the same treatment. Thank you.

Edward Barwick

Jun 12, 2015

Metro Ford continues to service my Ford Focus and I am very pleased with the service they continue to give me. Service manager Armando Rodriguez was very helpful.Thanks, Ed.

Daniel

Jun 12, 2015

Staff was very helpful. I'm generally wary of dealerships in general but Armando was very helpful and patient which I really appreciate.

Clive Pearce

Jun 12, 2015

I have never been to your dealership before. I came in because of a postcard for a recall regarding rotted out gas tank supports on my 2004 Ford F-150. I googled "ford dealer" and you came up as the closest to my home in Miami Beach.I used google to call your store and was connected to Armand. He asked me to come in he looked at the Vin# and ordered the parts. He called me two days later, I came in the next day and the parts were installed 1 2 3.Thanks for providing a good experience. Clive PearceMiami Beach

Dominique

Jun 10, 2015

Customer service is so awful as a ford owner i aspect not to be rip off by my own dealer i aspect to be notified if my car needs additional work other then my request also please notify me that the car is ready for pick up then you ask for a manager or at least the mechanic that work on your vehicle and they tell you or can come back tomorrow wow

Jean-Pierre Stockreiter

Jun 9, 2015

Escape 2nd hand 2014ExcellentVery, specially Mr. Lenox Wright my Salesman.The all process including the paper work was to long for two Elders.Thanks. JP Stockreiter

John Peoples

Jun 6, 2015

As always Mike & fellow advisors were informative and extremely professional.

Jonathan Laurin

Jun 5, 2015

I went to Ford to lease a car, but Sheldon knew best.I love my car! Thank you all very much, Jonathan Laurin

Clara Feuerstein

Jun 3, 2015

My car was repaired. It took a while, but I had the time. The staff is very helpful, the service is good. There is a slight jingly sound when I hit a bump that wasn't there before, but otherwise the car is in good repair. The maintenance quite costly.

America Vazquez

Jun 2, 2015

Excellent attention by Mr. Armando Rodriguez. He is a very valuable worker and deserves to be commended for everything he does for your clients.

Jose Gomez

Jun 1, 2015

CAR WAS SERVICE AS PROMISED BY SERVICE ADVISOR MR. MIKE RODRIGUEZ AND I AM VERY SATISFIED AND WILL CONTINUE USING METRO FORD SREVICES.

Karen Levin

May 29, 2015

DAVID DUFF WAS VERY HELPFUL . HE PROVIDED GREAT SERVICE !

America Vazquez

May 28, 2015

Mr. Armando Rodriguez was extremely helpful with everything that needed to be done to my car. He was courteous , respectful and knowledgeable. I certainly commend him for his great job.I ope that he is rewarded because he deserves it.

Larry Caves

May 28, 2015

Every business needs employees like Sheldon. We cannot put into words how helpful, knowledgeable and just a super nice man. It was our fortune to get him as our salesman. He made our experience very nice.

Orbe Collazo

May 27, 2015

The overall experience was excellent. From The salesman Charlie Gallardo to the manager Paul Collins their attention to detail and knowledge of the product was above reproach. Paul Collins made the experience like dealing with family. I would highly recommend Metro Ford to all my friends and family members. This is what car buying should be like. If I could be of further assistance Please do not hesitate to contact me Kind regards,Orbe H. Collazo

Linda Schwartz

May 26, 2015

The gentleman who helped me was courteous and helpful. When I asked if my car would be cleaned he asked me if I wanted to know when the technitions were finished before they were ready to clean. Apparently there was only one person in charge of cleaning and there were several cars before mine.He didn't know if I was in a rush to go to an appointment or not.

Marija Surev

May 25, 2015

I leased Ford Explorer and I can just say thank you for a nice sales experience. Everybody was very friendly and Daniel Galeas was a very knowledgeable sales associate.

Peter Verbeeck

May 22, 2015

I was in and out the same day. I thought that estimate for body shop work was high but rest of service was excellent.

Evans Blanchard

May 19, 2015

The car is at your service dept. It has issue...starting, and staying on :(

Jann Rufener

May 18, 2015

good experience Mike Rodriguez is always helpful and informative.

Susan Cvejanovich

May 15, 2015

Derek warmly greeted me. He remembered me from a previous service visit. He was very solicitous, was able to get a rental even though I came in the day before my scheduled appointment. He was very good about calling me to update on the service that was required and what the cost would be. Also love that my car is returned to me washed!

Nicole Martel

May 14, 2015

I feel that it was great service, except that I had to keep track of how things were going. They never called and updated me.

Jeffrey Gomez

May 12, 2015

Friendly fast helpful and at convenient location. Would recommend location to others.

Claudia Ventola

May 12, 2015

Although I was hesitant about getting a new car I have to say I am extremely pleased with my purchase and the service provided specially from the sales specialist Mr. Sergio Sanabria, who made the entire process enjoyable with his extensive knowledge and experience made me feel very comfortable and pleased with my choice. I will certainly recommend him and Metro Ford to all my family and friends who may be in the look out for a new vehicle!Special thanks to Sergio!!

Carsten Jacobi

May 8, 2015

Good service initiation, friendly helpful staff, free car wash

Derrick Pinto

May 8, 2015

Lennox Wright always has taken care of me from sale to repair!!! I was in and out of the repair on my rear view mirror in 10 minutes! Quickest dealership repair ever!!!

Daniel Carrera

May 8, 2015

Excellent service consistently always friendly staff

Dennis Ward

May 7, 2015

Good. Service rep was very cordial and informative.

Ashley Ewing

May 7, 2015

Hi , My Name Is Ashley E. And I Brought A Dogde Avenger. My Sale Person Alex Did A Amazing Job He Made Sure Everything Was Up To Part With The Car He Also Made Sure That I Drove Off The Lot That Day. I Would Totally Recommend Metro Ford To My Family & Friends

Julio Filgueiras

May 5, 2015

Good service good attention good care Google Google

Moises Acosta Iii

May 5, 2015

Quick transaction, I would have liked a few extras but overall sales where good and they moved quickly

Melissa Sigler

May 5, 2015

2013 Mustang, they always take care of me quickly and accurately. Staff always polite and helpful.

Erich Costa

May 4, 2015

Service was good. It took 3 hours for an oil change and rotation. It was a saturday. I had the other car service there during the week and it took less time and it was washed.

Lynette Hernandez

May 4, 2015

I will start by saying I am thrilled with my new car! Norvelle and Lennox were the people that helped me with the process. Super helpful an put me in exactly what I wanted and needed. The finance team was also great. Down to the insurance all my needs were met!

M. James

May 1, 2015

My service advisor was Mike. He was very helpful with additional assistance with how to extend warranty and its experation.

Bertha Gunning

May 1, 2015

THE SERVICE WAS VERY GOOD, WILL CONTINUE TO BRING MY SUV THERE, NEED TO WORK ON SERVICE TIME . I WAS THEREOVER 3 HOURS.

Anthony Williams

May 1, 2015

The service was great and timely. But the staff was outstanding in getting the done. I love Mustang GT and so do you guys.

Chester Dowdy

Apr 29, 2015

This was the first service of my Explorer the process was smooth and level of service excellent.

Christian Knox

Apr 27, 2015

Shaw Leabert was the car salesman I was blessed to handle my purchase. Being new to the state and everything, he was really a huge help. Can't explain how much easier he made the buying process for me. If ever I was to buy another Ford, I'd have to go back to Metro Ford and see Shaw.

Logan Randall

Apr 25, 2015

I had a really god car buying experience. My salesman Lee Shaw was great. He was knowledgeable and not pushy. He kept me up to date on my order and had everything ready to go when I arrived.

Roberto Pieri-garcia

Apr 25, 2015

The technical staff and the service was great as usual, but this time to get a ride back to the office took so long (more than 1 hour).

Kimie

Apr 23, 2015

Service staff was very helpful.I'm very appreciated it.

courtney morley

Apr 14, 2015

I purchased a 2009 chevy equinox. Very good condition and serviced completely. I hot a great deal with a warranty included. Ask for Chuck levy.

UberFushion

Apr 10, 2015

Metro Ford is the best! On arrival, in the showroom, they set me up with sales associate Yasser Valdes. I couldn't be happier with level of Yassers professionalism during my purchasing experience. After explaining to Yasser what I was looking for he selected 2 cars. After test driving both I took one home..... It was that simple! Shop at Metro Ford for your next car purchase and ask for Yasser!

Jacqueline Beasley

Mar 28, 2015

Service Personnel was warm and friendly, patient, and understanding. Felt like I was amongst friends

Ms.Fowler

Mar 27, 2015

It was a extremely helpful team that truly accommodates the customer needs with excellent service!

Car_buyer

Mar 25, 2015

Sergio Sanabria did a great job helping me purchase my vehicle. Right from the beginning, I was given the attention I needed which made me feel comfortable purchasing a vehicle

CJ

Mar 24, 2015

Hi: I got a Ford Fiesta 2013, and I was very disappointed and frustrated by the quality of the car. after my almost brand new car was repair again my intention was to change to another dealer and never come back to Ford; but Sergio Sanabria, the sales specialist asked me to listen to him and the offers he had for me, so I decided why not? I was there at Ford yesterday (03/2315) all afternoon until very late at night , and I can say that everyone over there were very helpful and professional. Now I got a Ford Focus 2015, and I just want to say thank you to Sergio and to everybody that helped me. :-)

Fernando F.

Mar 19, 2015

I leased a Ford Escape 2015, the salesman was awesome, awesome, very willing and patience about my questions and explaining all about the car and the papers i need. He helped me a lot and i recommend this place for that.The place is clean and neat, with stuff to drink and wait and wifi.Although the salesman was great beware about the financial guys, i can't say the same. The lowest lowest grade, they help me with all the paperwork as they should in order to make the deal of course but always on a harry and wanting me to sing everything without questions, not clear at all about the final numbers on the car, discounts that i have right to and payments. I really don't know what was the cost of the car so far because they couldn't explain clearly the numbers.An exhausting 9hrs day but i have the car, so go because you will be treated great but give sometime to the last part of payment and a good eye because they are not very clear.

Satisfied customer

Mar 17, 2015

Though I need to take the car back to have the sensor system checked, I believe that my experience with Metro Ford salesperson, Lexox Wright, was productive. I learned a lot in car buying and I will recomend family members and friends to Metro-Ford.

Ray Scales

Mar 9, 2015

Very nice! I'm used to good service at Metro Ford and the free coffee is pretty good. If my service takes a while I usually eat at Snappers across the street from the dealership.

Richard Mitchell

Mar 5, 2015

My Sales Representative Ms. Lynne Williams gets a "Ten Plus" because this is how I would rate the ease and professionalism I experienced at Metro Ford. Dealing with Lynne made it so much easier, my brother said it right from day one that he met Lynne, that she was a pleasure to work with, and when he pointed out a few thing on the vehicle, it was immediately addressed it with management, although management attempted to renege on the promise to repair minor deficiencies it all turned out well in the end . Great job Lynne, thanks for all your help, and I will definitely recommend you and your company to my friends and family. Thank you very much Lynne Williams & Metro Ford. Richard O. Mitchell

Norman Maddix

Mar 4, 2015

You guys did just what you said you would do. My car was involve in an accident and Mr. Fernando gave me very wise advise.

Dana

Mar 1, 2015

Absolulety great people! They make everything smooth and easy, as fast as they can, trying to give the best deals, the costumer service is amazing, I felt in confidence and very comfortable making bussines as If I were with friends. Highly recommended!!!!

loots01

Feb 25, 2015

Lets give credit where its due. The repair performed on my vehicle was good, they fixed my problem even though it wasn't as fast as i was told it would take. The price was also good when i bought the vehicle.Now other than that, the minute you walk out the dealer i have received the worst customer service experience of my life. People who answer the phone with an attitude, that's if they answer after calling 2 weeks straight. every simple process seems to take longer than anywhere else. the people assigned to do certain things nobody else can do is "Never Around" or always out on an emergency... the list goes on. they might have a good mechanic. but they're staff is quite horrible with a few exceptions.In conclusion, i will never buy from here again or refer anyone. im not the type to write reviews but i was so mad at their service that the least i could do was share it with other people. (I'm pretty sure most of the positive reviews are people that work at the dealer, so im guessing they're also good at keeping a good image at all cost)

Raymond

Feb 19, 2015

My salesman Lee Shaw really treated me with respect and make things happen for me. I went to get an estimate on a lease for an Escape Titanium and he not only helped me by getting me a great price, but also hustled and purchased my used Honda for the price I was thinking of selling it for. I was very Impressed and delighted by the way the made things happen to get me into the new vehicle. Give them a call, you will be glad you did.

Mark

Feb 11, 2015

Very good service and communication about problems noted.

HARRY UPSHAW

Feb 5, 2015

I WAS IN AND OUT IN A VERY SHORT TIME. AND THE SERVICE WAS SATISFACTORY.

SILVERS

Feb 3, 2015

It's too hard to purchase a car from this dealer. The Service Department was fine.

Yolanda Thomas

Feb 2, 2015

I WAS LITTLE SCARED HOWEVER MICHEAL E. MADE ME FEEL MUCH BETTER AND SERVICE TO MY CAR ALSO 5 STAR IS WHAT I GIVE

Jorge Lamadrid

Feb 1, 2015

Metro Ford is No. 1 in service and customer care, in my opinion. They put the customer first and really take excellent care of your vehicle consistently. They give all the proper discounts and take the time to address all aspects of repairs to make your vehicle safe with genuine Ford parts. Ford is by far, the best car manufacturer in America, and their dealers reflect this.

cuervo178

Jan 27, 2015

great experience top notch A1. what not expecting much for the day after Christmas, took the car in due to a door locking issue and some recalls. The attendant Fernando Arechaga was GREAT he was on point with everything and was very informative and was able to get the issues resolved all in the same day. Great Job Guys keep it up

Miss Martha

Jan 23, 2015

I took my leased Ford Focus to Metro Ford for its 11,000 mile servicing. Before exiting the vehicle, Leonard was there to greet me and assist. The staff is always kind and professional and Leonard was no exception. He only had to ask a few questions and the check-in was complete. I had a coupon with me and he knew just how to work it best with what the car needed. Always a pleasant experience, I wish all service people and businesses were as easy to work with as Leonard and Metro Ford.

Daniel Brown

Jan 22, 2015

The staff was very helpful and professional. I was very pleased with the work that was performed on my Ford Expedition.

Denise P. Walker

Jan 20, 2015

Michael took care of me when I brought my car in for services. I left my car for 3 days and was notified when it was ready. Great service and I'm always confident that what ever problem my car has, that the problem will be found and taken care of.

Jorge O. Rave

Jan 12, 2015

I did my routine check and had a good timing thanks to Derrick , great guy

Aziza yousef

Jan 2, 2015

We are have a excellent experience in this dealer thank you so much for your good job.

Charles Hepburn

Jan 1, 2015

I took my truck for a break switch the guy tried to tell me that my tires was unsafe to drive. My wiper blades was no good and i just put them onlikes 3 weeks ago i had my oil cchanged also and he told me that my rear brakes was no good and my power steering fluids was low. He made it sound like i was driving a piece of junk. I really felt like he was trying to get me to just junk my SUV . As a customer we should not be made to feel this way.

Clara Alfonso-Couso

Dec 23, 2014

Metro Ford is the best Ford Dealer in all of South Florida. Their entire team is very friendly and professional. After several bad experiences with another Ford Dealer down the street from our home we will not have are car serviced by anyone other then Metro Ford. They are the best Ford Dealer in town even if we have to travel to another county to have them service are car.

RALPH

Dec 16, 2014

WE'RE LONG TIME CUSTOMERS OF METRO FORD AND ALWAYS GET THE BEST PRICE AND SERVICE!!

Natasha Nelson

Dec 16, 2014

Metro ford is a excellent dealer ship to buy and to get your car service.

Ed Barwick

Dec 12, 2014

I have been going to Metro Ford for all my service work since I bought my new Ford Focus there 5 and 1/2 years ago. I am always pleased with their work. They check me in as soon as I get there for my appointment and the service managers are knowledgeable and helpful These guys do great work.Ed.

Beatriz Munoz

Dec 3, 2014

I am very satisfied with the service you guys gave us. Jose Milian was very friendly and did everything possible to help us and gave us a great deal in our new 2015 Ford Explorer. I would hardly recommend our friends and family to come here. Once again I'm very happy and graceful !!!

Francine Ritchie

Dec 1, 2014

They have alway done a great job with all my cars I love ford motor. Cars. I looking to buy another car

Vivian Daniel

Dec 1, 2014

Excelent service, great care and attention to details

David Norton

Nov 28, 2014

Mike was on top of it all. Great first time experience.

Samuel Kim

Nov 27, 2014

A+ staff and very professional and helpful I am glad I baught my 2014 ford transit from Metro Ford!!!

Oscar Mendoza

Nov 27, 2014

The service was Excellent, Service Representative Leonard Quintana was very Helpful on my first time on Ford Metro. Quick Service.

Robert Schwartz

Nov 25, 2014

Mike Rodriguez, my service contact was most helpful as always.He is a pleasure to work with and an asset to Metro Ford

Vincent Martin

Nov 24, 2014

Ford fusion oil change. On time, Quick And Friendly. Thank you

John Peoples

Nov 20, 2014

My service advisor is the BEST METRO FORD HAVE . Mike has always been imformative honest and professional . He is a viable asset to the METRO FORD FAMILY

Terry Evangeliou

Nov 20, 2014

Service advisor Leonard is always helpful and pleasant to work with.

CESAR BARCELO

Nov 19, 2014

My advisor Albert Bellas is allways very Proffesional and offers the MNaximum timely and commun icative Exceptional Service everytime i bring my vehicle for service

Marylaura Corriss

Nov 18, 2014

My concern about my car was taken seriously by Leonard, who was available at the time of my scheduled appointment and arranged for me to get a ride to work. My car was ready when it was supposed to be, and although Leonard was not available to assist me when I came to get my car, another service advisor stepped up and brought my car to me quickly, giving me some good advice. Overall, an excellent experience.

Sophie

Nov 18, 2014

I went in to have the driver's side door handle fixed on my vehicle as it would no longer open from the inside. The rep assured me that this was a common issue and they would be able to fix this quickly. They did just that and thankfully I had some credit with the dealership which lessened the cost for the repair. All in all the experience was good.

Martin Axinn

Nov 18, 2014

Our car is 2012 Lincoln MKZ. The service we recived was excellent. As always,Leonard Quintana wascourteous, professional and forthright with instructions and explanations, including our 'wait' time(in this instance, overnight). We especially appreciated the 'shuttle' service between your dealershipand our home.

Kathryn Thomas

Nov 17, 2014

David was very polite and helpful during my oil change.

Kimie Ogasahara

Nov 17, 2014

I had a service for my Escape. Staff was very helpful and I really appreciated it.

Bruce Glassman

Nov 17, 2014

You serivce adviser was able to take care me at the appointed time. Was friendly and answered all my questions. Car was serviced and wash in the almount of time that I was told it would, as I waited for my car. I was completely satisfied.

Bianca Jara

Nov 17, 2014

Service was great :)Very helpful and amazing staff :)

Leonardo Petruzziello Rosa

Nov 17, 2014

Excellent the service provided by all the staff of metro ford especially by Yasser Valdez.

Jeffrey Mathews

Nov 15, 2014

Albert was super helpful, friendly and explained what the problem was with my battery issue in my hybrid. I was in a crisis and really needed my car that day. Thank you so much for the great service!!

Steven Miragliotta

Nov 14, 2014

Metro Ford is amazing the staff is courteous and efficient I couldn't ask for a better dealership

Patrick Snay

Nov 13, 2014

wonderful, especially Michael and Fernando. I was most pleased and happy with the personnel and service.

Vernon Jacobs

Nov 13, 2014

good and service was completed in a reasonable amount of time for me getting on with my busy day. thanks

Mary Washington

Nov 13, 2014

I took my car in for servicing. I received very good service from my service rep. I was very pleased with the service.

Lourdes Taveras

Nov 12, 2014

The wait was about 2 hours but I saw many others waiting, I was comfortable and able to do my homework. Leonard was very professional and friendly. The service was done but my clock is not working. I have to go back another time. Overall I was very pleased with the service dept. and the parts department.

Beverly Royals

Nov 11, 2014

My service advisor, Mike R, got me in and out, with all my concerns taken care of. His knowledge and understanding of my Ford Edge keeps me happy and safe on my many travels across the state.

Yasser Valdez

Nov 10, 2014

Great service, excellent attention, Yasser was so kind

Antonio Barriendos

Nov 10, 2014

We appreciate your kind attention as well as your quick response to our requests, thank you

Kisha Malone

Nov 9, 2014

Although I have to wait for the part to come in. The overall attentiveness to my needs were satisfactory.

Jessica Dorelus

Nov 7, 2014

I went in to get an oil change and the ford personnel was very helpful and informative.

Mario Rosenfeld

Nov 5, 2014

# 1 in customer service. The service is the best in town.

Regina Davis

Nov 4, 2014

Good service and very friendlyClean area and restroom was clean too.

Gilberto Cardenas

Nov 4, 2014

Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good, Very good,

Reyhnold Stein

Nov 4, 2014

Have been using Metro Ford for all my trucks, escapes, explorers and initially 2 Broncos. That must mean something. I always go back and leave happy.

Monica Maria Jamette

Oct 30, 2014

the staff is always very polite and acknowledges me. Albert Bellas is extraordinary in customer service. I cant say enough about him.I also enjoy taking my car to the dealer and when people criticize me for it I always tell them that the service is excellent and I never feel that my car has been "sabotaged" like I have felt at many other places. this has brought me incredible peace of mind over the course of owning my last two Ford Mustangs.... since 2004 so over the past 10 years. I love Metro Ford specifically, I tell everyone I love ford, and will purchase my next car at Metro from my favorite car salesman Jose Q.(He sold me two new cars in the past)

Ricardo2014

Oct 18, 2014

Hello my name is Ricardo. On September 30th, Clarence Martin helped me obtain the best deal ever. He walked me through the process very smoothly and made my first car leasing experience amazing. Clarence Martin provided me with a lot of suggestions which made my decision easier. The agent for the insurance was very helpful as well and also Luis from Finance helped me finalize the deal. I will recommend my classmates and friends Metro Ford as the best dealership with a flawless service. Thank you again for the Ford Fusion.

Albert Ortiz

Oct 12, 2014

Yasser Valdes made buying a car an easy and not unpleasent situation. Fully recommend his services.

ariel.margolis.7

Sep 27, 2014

Our experience at Metro Ford was amazing! Their customer service is incredible. We spoke with Dyshawn online prior to coming into the dealership... Which was very convenient and she was super helpful. We came in about 30 minutes before closing but did not feel rushed or hurried. Our salesman, Norvell, took great care of us and was a pleasure to work with. The sales manager, Jay, got us a great deal. The finance manager Allan was awesome to work with. We will definitely be back when we are ready for another car!! Thank you!

ford mustang

Sep 23, 2014

I from France and I am very happy of my car that I bought in Metro Ford. A mustang, like my dream of children. Good features, good customer service with a good guaranty ! I am very happy ! thank you

roji shaar

Sep 12, 2014

PLS STAY AWAY OR YOU WILL HAVE PROBLEMS PS THEY WRITE THEIR OWN REVIEWS

Fsean1

Sep 10, 2014

Lynne Williams was able to help me through the process quickly and easily making the buying experience as painless as possible.The whole team were helpfull and accommodating with regards to the trade in and the purchase.I am very happy with my purchase and the service provided during and after the process.

Frank Estevez

Sep 5, 2014

I went in for an oil change and the service was great and timely! Two enthusiastic thumbs up!

Rebecca Laws

Sep 3, 2014

I loved that the sign into the service area welcomed me by name and directed me to my service rep. It was a little extra in personal service.By the way, went in for service---came out with a new (certified used) car!

Sergei Vitrenko

Sep 1, 2014

Lenard is always helping me with my cars, he is professional and very punctual. Thank you so much, and I will always be a customer at metro ford because of Lenard.

Ricardo Rosario

Aug 28, 2014

Currently have a 2013 F150 that is great. As far as the service department staff there good. The prices are fair I think they can be better but over all it hasn't been a bad experience.

Janel Ruiz

Aug 27, 2014

Nothing short of great, and I was attended right away. I have never had a bad experience and I don't think I will.

Donald Chan

Aug 26, 2014

I think that my service person - Leonard did a very good job in keeping my 78 Ford Thunderbird in great condition...It only has 70,000 miles and it is still in great condition

Monique Dinis Jard

Aug 26, 2014

I leased a 2015 Ford Explorer. All went well on a very professional way. Clifford Saieh took good care of us , he was patient, professional and addressed well all the question we had about both the car and the financial part.

Daniel Haber

Aug 26, 2014

Excellent service, quick and easy.

Quinnie Robinson

Aug 26, 2014

I have always had good experience with Metro Ford ,and have recommend FOUR of my friend to your company .we all drive f-150. Thank you ford company.I have driven Ford truck since 1998 to present time.and staff was great!!!!!!

Admilson Marcilio

Aug 26, 2014

Staff member very courteous.

Michael Rasmussen

Aug 26, 2014

I had a great time talking to the staff, very friendly and my car back to better than before the accident

Maria Del Carmen Quintana

Aug 26, 2014

Staff was very professional and at the same time pleasant and helpful. Thank you

Yvette Rodriguez

Aug 23, 2014

I have a 2014 Ford Explorer and went to get my SUV serviced. The staff was very helpful and kept me informed.

Erika Franco

Aug 22, 2014

2008 explorer. It's been giving me problems lately so thank goodness I purchased extended warranty.. The staff is always so great with me. Especially Mike he is very attentive follows up and keeps me informed.. He is the best

Teresita Alvear

Aug 22, 2014

Service was fantastic.

Steve Anderson

Aug 21, 2014

Your staff is very positive, courteous, and professional.

David Lieberman

Aug 21, 2014

My Ford C-Max and I get treated well. When I came in for my service appointment, i told my service advisor, Leonard,that I was time-constrained. He listened, things were pushed along, and my car was ready much faster than I expected.

Leonardo Starke

Aug 21, 2014

David Duff in the service department was excellent! He thoroughly explains everything with a gentleman's touch.

Rafael De Eguia

Aug 21, 2014

Great service; quick and precise. Very happy.

Bruce Glassman

Aug 21, 2014

Fernando did everything he could to get out as fast as he could. He kept me updated as to when my car would be ready. I'm very please with the service I received.

David Cobb

Aug 21, 2014

Found 2012 Sedona for sale online, negotiated a good cash deal and purchased. Everyone was helpful and professional.The whole process took about 3 hours. Any way to make that faster?

David Haccoun

Aug 21, 2014

ford explorer 2012 accident on the leftbody repair guy, bob was very friendly: no pb.but for the maintenance side, under waranty i think they did not understand what is the customer service is!they are too busy to take care of you.i was very unhappy how they treat me. i was in the middle of them and they was ignoring me. i was like transparent.my issues was:1 they refuse to repair a tire bursts and want to change all of them.2 but they didn t take care of Adaptive Cruise Control and Collision Warningi am not happy about my experience with themthey only wanted to sale their tire.if i dont buy them, they don t care of mei will leave your garage with my spare wheel, interesting no?

John Peoples

Aug 21, 2014

I first started utilizing Metro- Ford service dept. after I purchased a new 2009 Explorer Limited from Gus Muchado Ford. Metro is a convent location for service . After 2 services done with at Metro with 2 other service advisor , Micheal Rodriquez has been my advisor. Why because of his PROFESSIONALISM , PERSONAL DEMEANOR and KNOWLEDGE OF FORD PRODUCT. AWESOME ADVISOR WHO IS AN VIABLE ASSET TO THE METRO FORD DEALERSHIP.

Luis Aceituno

Aug 20, 2014

The service was great. The staff couldn't have done a better and faster job

Laura Rivera

Aug 20, 2014

Fernando, the Service Advisor who handled the recall of my Ford Edge, demonstrates knowledge of what his position entails. He was my first contact since I normally deal with Buck Torres who was on vacation and has provided excellent service to me in the past. Fernando was very courteous over the phone when I called to make my appointment. He accessed my account and accommodated me by giving me an early appointment. Once I arrived, he proceeded to process the examination of my vehicle for the recall. He saw to it that everything that I requested was covered. I can say that he is a good addition to your staff that and all whom I have dealt with in the past have always been friendly, courteous and are professionals who provide good service.Thank You!

Regina Davis

Aug 20, 2014

I had a huge nail in my tireThe tire was changed with no problemsI also had noise feom my sterrjng wheel and they fixed that tooMy a/c was checked but no resolution on that

Paula Corn

Aug 20, 2014

I took my Lincoln Town Car in for service because of the engine light came on. After missing a half day of work they gave me a rental car.

Margareth Guedes De Oliveira

Aug 19, 2014

Jose was really helpful. I loved him and I will recommend him always.

Valued Customer

Aug 18, 2014

Mike my service advisor was very helpful and spot on.

lauren

Aug 7, 2014

This is the WORST DEALER EVER!!! Super slow and they have no idea what is going on. The guy that sold me my truck "Lino Castro" was rude and EVEN GOT LOUD. He's totally unprofessional if I was his manager I would have sent him home for making a customer so upset. Moving forward its been 5 months and my F150 truck wont start. I got it towed to metro ford and its been 2 days and they still have not looked at it. I asked to speak to a manager and of course they say the manager is not available. After going back and forth with the service guy he then tells me I have to buy a battery. Why do I need to buy a battery if they never looked at the truck. People told me about this place.. I should of listened. YOU HAVE BEEN WARNED.

Ser G

Jul 28, 2014

This is my 5th Ford vehicle purchase. In comparison to previous purchases I have made from other dealerships, I was very pleased with the treatment I received from all the staff members. I didn't feel pressured to make a purchase and they were patient with me to make sure I was happy and that I would buy the exact vehicle I wanted. In the end, the vehicle was located at another dealership far away and they took care of delivering that vehicle instead of trying to sell me one that they had on the lot. I am very pleased with the vehicle because it was exactly what I wanted and at a reasonable price. The sales staff and everyone I interacted with, was friendly and helped make my purchase a good experience.

Adri

Jul 25, 2014

Service dept. will grab unto anything not to cover a warranty related item in order for you to pay from your pocket. Front Brake pads $850.00 !!!!!

Moe

Jul 21, 2014

I took my truck in for an oil change and small ding in the door. The team was very friendly and assisted me with getting my truck serviced and back out on the road ASAP. They seem to really care about great customer service. I will definitely return for all my future service needs.

Clark

Jul 20, 2014

I was looking for a specific FX2 and Cliff Saieh made it happen. Very smooth buying experience.

Richard

Jul 13, 2014

Excellent customer service. Michael Rodriquez was my representative and he was kind and knew what he was doing and what had to be done. Very professional! Also a man who works in the auto sales department (I wish I could remember his name) came to my car to show me how to change the clock. Very impressed. Much more than my experience last time I had service at metro. New management maybe? Whatever it is it's working.

twilson

Jul 8, 2014

I was very pleased with the whole buying process. My salesmen Lynne was very patient and helped me find the car that was just right for me. Her friendly and upbeat attitude really made that car sale possible.

Jazmine

Jul 7, 2014

This was my first time at this Ford location and David Duff was extremely helpful and pleasant. Because he was very kind to me and treated me like a valued customer I will most definitely transfer to this Ford location to start getting all of my work done.

Martha

Jul 3, 2014

Always smooth and professional, both the experience and staff have exceeded my expectations. Special mention on Mike Rodriguez, who was expecting me, thanks to Jose A. Milian, and took care of me completely. He said it would be an hour and it was an hour.

Ronald

Jul 1, 2014

Your salespeople are very courteous, and polite. I had a problem, you were willing to take care of it right away. Pleasing the customer was a priority. My salesperson was GREAT!!!!

Terry

Jun 30, 2014

everything was explained to my satisfaction, and when a certain repair was to take longer than anticipated I was kept informed and apologies extended

Kaye Johnson

Jun 27, 2014

Excellent customer service that involved focused positive personalized attention on the customer to ascertain need, and supply it in a prompt. courteous manner. Thank You Metro Ford!

Natarine

Jun 26, 2014

Michael was my Service Technician and he was AMAZING! Very intuitive, very knowledgeable and very confident of Ford's products. I will definitely go back to Metro Ford!!!

Jaime

Jun 23, 2014

Jose Milian had great customer service skill. He listened,was very patient, and went the extra step to made the deal happens.

Audrey

Jun 11, 2014

Sales rep Lynne Williams, Excellent!!! She took time to assist, explain, & discuss. She has this calm, soothing, peace about her, that let's you know, you're in good caring hands.

Valerie

Jun 10, 2014

My service rep Fernando was excellent. He answered all of my questions, both about the recall and recommended regular service for my car. He communicated promptly with me at my home and facilitated the pick-up process. He also helped me with the purchase of Hello Kitty floor mats for my daughter's car!

Daniel

Jun 7, 2014

Charlie was great, very sincere and genuinely wanted us to be happy with our choice. Although we could not get the intended vehicle at the cost we desired, we were able to secure the next best thing.

cweems01

Jun 6, 2014

I absolutely loved my car buying experience! Everyone was friendly and answered all of my questions! Clarence Martin took care of me like family! He was awesome!

America

Jun 5, 2014

The service was fast and very efficient. I would like to commend Mr. Fernando Arechaga for his friendliness and cooperation in getting me an estimate for a body shop fixing for my car n. He is definitely an asset to your company.

Abraham

Jun 5, 2014

I had to service my car due to a recall. The service department was friendly and helpful, with little waiting. I received a car comparable to what I had as a loaner, which is nice. They told me it would take 2 day, and they finished on time.

Sherilanda

Jun 3, 2014

I was excepted for my truck to be there at least 4 hours. Within 3 hours they were done. On top of that they came to pick me up.

Martin

May 29, 2014

We were happy with the prompt, courteous attention wereceivedand that the wait time did not exceed the time framethatwas given.

Florence

May 23, 2014

The service people where very courteous and did what they said they were going to do. Danny was , as always, so very helpful.

Dianne

May 21, 2014

Your willingness to negotiate on price/payments. Good selection of vehicles. Good sales and financing staff. Danny was a really good salesman to deal with. Your finance manager was also excellent and very personable.

Elizabeth

May 15, 2014

My Service Leader Leonard was very communicative with the times my car was in service. Very concerned about my concerns about the issue with my car.

Eric

May 13, 2014

My sales rep (Miguel Carrillo) made this purchasing experience an enjoyable one... everything ran smooth and I ended up pretty happy about the day

Mary

May 13, 2014

I was very happy on the 2014 Ford Escape SE and the pricing especially with no money down and a payment of $356 a month. The car drives well and has great features.

Anil S. Patel

May 10, 2014

Daniel Galeas was very helpful and knowledgeable of the Fusion he sold us. He accompanied us for the test drive and spent substantial time in explaining the complicated details of the technical features of the car. He and the manager stayed with us even after closing time to make sure that we understood the details. We were very happy with the great service provided by them and the finance person. My son from Miami made the final purchase although we are from Michigan.

Todd

May 9, 2014

Great experience at Metro Ford. Even though I purchased a used "non Ford" vehicle I was treated like a long time Ford customer. Frank was very easy to work with and I was actually in and out in about 90 minutes.

Natalie Raingvirtz

May 5, 2014

If you looking for a great,kind and patience service jose Milan is your guy!! By far the best sales person in metro Ford, I was walking through metro Ford And met Jose Milian, he was honest , professional, he had all the answers, and help me Make this experience easy and comfortable! I recommend Jose to be Your sales man when you buy your new Ford.

John

May 4, 2014

The salesperson took his time to explain all the features of the cars, and to drive it around. I felt comfortable.

Karen

May 2, 2014

salesman Miguel Carrillo was professional, very nice, delivered what i\I wanted at the price virtually what i wanted (i did pay a little more, but it was within range)

Lina

May 2, 2014

I like that they let you know what's going on with your car, how much longer is the wait time and what services is required. They also have a waiting area and that's really nice especially when you have to wait for a long time.

William

May 1, 2014

Albert the service writer,assistant service manager did a great job and Ed the mechanic was great.His experiance was awesome working on my Boss 302 LS.Remodeling was very nice.Maintenace on facility was fair.Much better facility maintenance required.

Robert

Apr 28, 2014

Correct identified the issue on the phone when I first called and confirmed it after I brought the car in to be serviced. The color-coded chart that showed what was reviewed during the service was also appreciated for future reference.

Auxiliary

Apr 27, 2014

Sin we arrived at Metro Ford, Mr. Miguel Angel Carrillo welcome so friendly that it felt like family getting to see each other. He worked with us without any reservation, first seeing 2013 used cars and test driving it. No being very convinced to purchase the used car due to the mileage on them, he then took us around the entire lot of brand new cars until we were satisfied with the 2014 Escape that we got. The hardest part was to decide on which color, he was very patient, then test drive and get started with the paper work for which Mr. Zaal was at hand and between both of them everything went extremely smooth. Thank you Metro Ford.

Susan

Apr 23, 2014

Leonard took a lot of time explaining things to me about the car; the rental car was available and on site; Metro Ford fixed my car and it's performing really well now!

Montana

Apr 22, 2014

Salesman, Jose M., was excellent! Very informative and helpful. Gave us a range of vehicles to look at. Not pushy or rude, but very friendly with both my husband and I. We wouldn't work with anyone else after such a great experience with him. Also, insurance agent, also named Jose was nice and did the best he could as well. Finance guys were loud, a bit rude and came off as dishonest.

Joan

Apr 21, 2014

The people are always nice and Leonard is very good to work with. He suggested that I stay rather than go back and forth to my office and saved me an extra trip.

Sharon Pinkney

Apr 18, 2014

My husband F150 truck was service, I spend three hours there. I would like a courtesy ride back home which they couldn't find available one. Truck got oil change and I left with my day shot! The gentleman in the service dept. was very sweet and kept me inform.

Drew

Apr 16, 2014

The guy I was working with was nice. I had to wait longer than I was told, but it was only an extra 30 minutes which is less than I expected.

Stacey

Apr 16, 2014

The people I dealt with were very friendly and accommodating. All sales associates were available when contacted by phone for additional questions. The price that I purchased the car for was also very reasonable.

Barry Gelman

Apr 15, 2014

I had researched vehicles for several months and narrowed it down to the Ford Fusion Hybrid Titanium with no sunroof (I need the headroom). Metro Ford had the model and trim I wanted. Test drove it with Jose Diaz, sales representative. He was knowledgeable, pleasant and did not pressure me at all. I drove it the first time early on in my research, and then after looking at several other hybrid sedans, none matched the comfort and value of the Fusion. I called Jose about 3 weeks later and the car I drove was still on the lot. Made an appointment, drove it with Jose again, and bought it that evening for a fair price (including for my trade-in) with no hassle and no back-and-forth. Jose was great and has contacted me several times to make sure everything is A-OK. He even programmed my phone for Bluetooth before I left with the car. I was so impressed with the dealership that I plan to use them for regular service. I recommend Metro Ford - their web site has a wealth of information including detailed pricing and the window sticker for the vehicles. Great buying experience, and the car is awesome. I am averaging about 41 mpg so far after 1,000 miles and am still learning to get to peak efficiency.

Jose

Apr 14, 2014

HAD PROBLEMS WITH MY GRAND MARQUIS AND FINALLY AFTER 20 DAYS WAS RESOLVED. I WILL LIKE TO THANK MIKE RODRIGUEZ AND ALBERT BELLAS FOR THEIR BEEN SO PROFESSIONAL AND TOOK THE TIME TO SOLVE THE PROBLEM.

Carole

Apr 13, 2014

service tech greeted me right away.courtesy car took me home & brought me back the next day, Car fixed and washed.

Henry

Apr 11, 2014

The representative was very pleasant and made me glad I brought my truck in.He inform me of things I need now and for the future.

James

Apr 10, 2014

The guys in the repair department took quick care of me and cared about my problem, and late in the day on a Saturday. Cheers!

BENNETT

Apr 10, 2014

I entered my 2012 Explorer the other day and to my dismay when I turned the key there was absolutely nothing. The electrical just shut down completely. It was as though "someone turned off the switch". I immediately called Metro service dept. They gave me the number of Ford Roadside. At first I thought I was In for a long tedious experience. To my delight a very polite and courteous young lady took my information and a tow truck was outside my door in approx. 15 minutes. The service rep from Metro called me to tell me that he was advised that my car was on the way to him and he would keep me updated. A few hrs. later I was informed that my car was repaired, serviced, and ready to go. VERY FAVORABLE EXPERIENCE

Victor

Apr 9, 2014

You have a great staff at metro ford very friendly and attentive to the customer. Since my purchase it always been a good a metro ford. Keep up the good work.

mannys008

Apr 7, 2014

I recently needed a new car and was not looking forward to the whole ordeal of going into a dealership and spending long hours on the transaction. I have had some bad experiences in the past car shopping that left me a bit disillusioned with the whole process. Luckily I went to Metro Ford and was directed to Daniel Galeas. Daniel was by far the best salesman I have encountered. He was not only friendly and knowledgeable, but handled the whole experience making sure everything went as smoothly as possible. Really made the whole experience much better than I could have imagined. By the end of the whole process it was more like I was dealing with another member of my family than a car salesman! Now I know that all future purchases and recommendations will go to Metro Ford and Daniel Galeas. If you are looking for a car go here, and ask for him. You will not go wrong!

Manuel Santana

Apr 7, 2014

I recently needed a new car and was not looking forward to the whole ordeal of going into a dealership and spending long hours on the transaction. I have had some bad experiences in the past car shopping that left me a bit disillusioned with the whole process. Luckily I went to Metro Ford and was directed to Daniel Galeas. Daniel was by far the best salesman I have encountered. He was not only friendly and knowledgeable, but handled the whole experience making sure everything went as smoothly as possible. Really made the whole experience much better than I could have imagined. By the end of the whole process it was more like I was dealing with another member of my family than a car salesman! Now I know that all future purchases and recommendations will go to Metro Ford and Daniel Galeas. If you are looking for a car go here, and ask for him. You will not go wrong!

Burnhum

Apr 4, 2014

Mr. Rodriguize has always been very informative about my visit. I am not a car person and like the way he works with you.

Margarita

Apr 2, 2014

Everything :-)Bill Rodriguez, our salesman, was very knowledgeable, pacient, and made us feel at home. My son had purchased his new car from him recently!

Kyle

Apr 2, 2014

It was a very pleasant buying experience. Our salesman Winston was very nice and helpful in ansering all of our questions while not being pushy. The manager Rob Evans was fantastic at explaining our deal and woring with us. A true car buying pleasure. I look forward to recomending them if my friends or family have a car buying need.

Maria

Apr 2, 2014

The Gentleman handling my transaction was considerate of my limited time to get this done. Ever have i experienced this type of customer service when it comes to leasing a car.

Robert

Mar 30, 2014

I had a bad battery Mike was able get me in and out with a new battery in less than 45 minutes at 1:45PM on Saturday afternoon. Thank you Mike

James

Mar 30, 2014

Despite the difficulty with the electric technology, the staff was empahthetic with my challenge getting Ford corporate support and supportive with an alternative loaner vehicle. Educate the advantages of electric

Edna

Mar 29, 2014

Responsive, friendly, clearly explained everything being done, the costs, provided estimates for future body work, kept in touch by phone and e-mail of the status of my Crown Vic, arranged for transportation for me to pick up the car, got a printed estimated for an extended warranty, listened to my requests and provided advice, concern and caring attention.

Natalie

Mar 28, 2014

I liked that the wait was not very long. I also liked that my car was washed and vacuumed without my request.

Tenisha

Mar 25, 2014

My advisor was customer friendly. He was very knowledgeable about my warranty plan and informed me on what is covered and not covered under warranty.

Dennis

Mar 25, 2014

The day after the service was completed, there was a problem. I returned at the advice of my service advisor and the problem was resolved quickly.

Will and Diane

Mar 25, 2014

Great experience all around. Even though we were coming in with a pre-arranged deal through a buying service (which limits the sales commission), the entire sales staff treated us the same as any other customer. The vehicle was actually a little better / more options than the original negotiation but they honored the deal with no hassle. We were very pleased with the entire experience.

Ryan

Mar 23, 2014

My salesman Jose Diaz was very knowledgeable of the vehicle I purchased and they really worked out a great deal with me.

Allison

Mar 21, 2014

Friendly service. No pressure sales. Finance person Luis clear and simple in explaining options, benefits. Miguel Carillo went extra effort to get me car I requested.

Rejuvel Man

Mar 20, 2014

Best experience in a LONG time buying my Truck ... Highly recommend them

Heidy Alvarez Hernandez

Mar 17, 2014

My car buying experience was excellent as Frank and others went to every resource possible to make sure I was getting the best deal and also were very flexible and accomodating to my husband's and my very busy schedules. They even came to our house to finish the transaction!

Carol

Mar 16, 2014

Mike was very friendly and efficient and took my coupon and my discount. It was busy and he said I could come back for my car wash at a later time. Also, I saw David Duff, my first service advisor when I bought my 2006 Fusion there. He was the best, always knew where my car was and kept me informed. It is good to know that he is still there! He was the reason I always returned to Metro Ford. Give him a raise!

Samuel

Mar 15, 2014

My service writer Derrick I've known him from a previous ford dealership. I'm glad he is with Metro ford he was very attentive to my service and checked for recalls to my vehicle which there was also Albert addressed my questions and getting a tech to explain the issue which was resolved. Thank you great customer service.

J.Jones

Mar 11, 2014

I just recently bought a 2014 Ford Focus. George assisted me through the test drive and buyin process. He stuck by my side and assisted me with everything to ensure that I had the best buying experience possible. Thank you!

Jorge Castillo

Mar 10, 2014

I recently bought a 2010 used Honda Civic and metro ford had the best deal and great costumer service. They made the annoying process of getting a car very simple and fast.

Raul

Mar 2, 2014

Your service people were friendly and kind. Overall a great experienc. I most tell u all i wii be going back again.

Robert

Mar 2, 2014

Leonard was incredibly helpful throughout the process of my vehicle repair. He was in constant contact with me, and he called me with new information whenever it became available. The service manager at Metro Ford was also very friendly, as were the technicians. Thank you Metro Ford!

Luz

Feb 28, 2014

Leonard was very helpful and the dealer is very clean with good customer service, they even have cookies for the people waiting for the cars

Wesley

Feb 28, 2014

associate Mike Rodriguez was super helpful and the tech (didn't get his name) But he was also very helpful. Explaining in detail info on my truck. I definitely will be back. Very friendly. Felt like I was truly appreciated as a customer.

Roland

Feb 28, 2014

Everything from.start to finish. This dealership actually care about custimer service making the experience smooth and quick. Thank ypu to the entire metro ford team

Vivian

Feb 28, 2014

Leonard, the service representative was more than pleasant and extremely helpful from beginning to end. Call to speak with Leonard in service for all of your needs.

Fernando

Feb 25, 2014

When I arrived at the dealer, the car I wanted was outside ready for me to test drive. Our sales person was very knowledgeable and professional. I wanted another color and he accommodated what I wanted. He was very polite and courteous.

Felix

Feb 23, 2014

associates in service and maintenance department are very professional and keep you informed constantly about the status of your vehicle.

Sophonie

Feb 21, 2014

Leonard, the agent that assisted me was very helpful with explaining what the diagnosis was for my vehicle. He made it simple for me to comprehend.

Jeremy

Feb 21, 2014

What I liked about my experience was that Bill Rodriguez have us his undivided attention to make sure and see through that I would be able to purchase my vehicle in the most respectable timely manner and that I had the best deal when it came to savings. He showed me all my options, rebates and incentives which helped further enjoy my experience

Chris

Feb 20, 2014

The quality of the service.The personnel's excellent manners.Washing the car extremely well after service. (Have not found a better car wash, and you are not close to my house!!!)

Lisa

Feb 20, 2014

Fast and accommodating service in the late afternoon. Was told by Pines Ford the day prior that they were "too busy" and it was "too late" in the day to perform an oil change & tire rotation.

Juliana

Feb 18, 2014

I had assistance from MetroFord shortly after I realized I had a problem with my car and it was fixed pretty fast.

Dorothy

Feb 17, 2014

The service manager was attentive, professional, and knowledgeable. My car was serviced correctly and quickly, and nothing was forced on me. Also, the cookies were delicious!

Jose

Feb 16, 2014

Professional people and great customer service. I will definitely recommend this dealer. All my concerns and doubts before buying a car were answered

Janet

Feb 12, 2014

Buck Torres, my service writer, has a very nice attitude and listens to my car complaints. He makes sure that I'm happy with the work and explains what was done. Everybody is very friendly and that means a lot.

martha1965

Feb 11, 2014

I am so happy with the service I received from Jose A. Milian at Metro Ford that I am now leasing my second Ford Focus. I never have to worry again about taking days or weeks to buy a car. I'm convinced that I am getting a better driving experience and spending less over a lifetime of car ownership. Thank you Metro Ford and especially Jose A, Milian for keeping this customer one happy camper.

Fidel

Feb 10, 2014

Hello Everyone: I traded in my 2011 Mustang for a 2014. It was Saturday late afternoon, usually a busy day on car dealers. I met with David Marrero, who was amazing during the entire process. Having come from another Ford dealer, where i was not happy with the customer service, Metro Ford was what i expected and more. I love mustangs and this is my third one. I have to send a letter to the CEO of Ford telling him i was about to change brand, but dealing with David Marrero at Metro Ford made me stay with the Ford family. If you are looking for a Ford vehicle and want the best service, visit Metro Ford and as for David Marrero.

Terrell

Feb 10, 2014

the service agent who helped me was kind, and eager to help. I was there for an oil change but he made sure to asked if they were any questions I had. This was my second or third visit there but as awlays it was a pleasure

Esther

Feb 9, 2014

mine service writer is great, he even got my car wash every time I come to change the oil, he keep me up to day in everthing related to my car and the services that it need

Arlene

Feb 8, 2014

From the very beginning...the Lease process with Mr. Bolis, to the present with Michael in Service, I am one lucky customer!Michael makes every effort to facilitate my appointments, and provides answers to every question and knowledgable advice. My plan is to continue with Metro Ford, and enjoy the Lincoln line.

Melissa

Feb 8, 2014

David Marrero was excellent. Treated my family and I very well. He went above and beyond, even following up with me the days after my leaving the dealership.

Terry

Feb 7, 2014

the advisor kept me informed on the progress and estimated time my car would be ready and explained the costs of the repair

Joseph

Feb 5, 2014

everyone very friendly, and all ask if they see you walking around if they can help you. make you feel comfortable.

Llealjr01

Jan 19, 2014

Jose Diaz did an excellent job and treated us very well. He tried to make our deal every way possible, friendly and servce oriented, good service

AlexAlvarez

Dec 22, 2013

I bought an Explorer for my wife last month and Metro Ford was no hassle, easy to deal with, and very professional. David Marrero my Sales guy was a true professional and made the experience easy. I highly recommend Metro Ford.

davegphi77

Dec 14, 2013

Outstanding service provided by the salesperson!!! he was very thorough and knowledgeable of the product that hewas selling. I found the total experience to be quite pleasing in comparison to other dealerships I have dealt with.

Robert O.

Dec 12, 2013

I recently bought a new F-150 from Metro Ford and I received great service and a sale with the help of sales rep Daniel Galeas. He informed me of incentives from Ford that another Ford dealership did not mention, and he provided a better price. Daniel was extremely helpful and courteous throughout the sale. Thank you again, Bob

MARCOSALVAREZ

Dec 5, 2013

Hicimos ya dos operaciones con Metroford y con nuestro agente Bill Rodriguez. Ambas muy satisfactorias, estamos muy contentos.A nivel de la atencion, Bill Rodriguez es totalmente remarcable, impecable trato, explicaciones claras, amigable, flexible, paciente y comprometido con las necesidades del cliente. A nivel de el automovil:Ford Focus : Lease en Agosto 2012, muy conformesFord Escape: Lease en Octubre 2013, muy conformesSeguiremos haciendo negocios con ustedes, sobre todo con el apoyo de Bill Rodriguez.Muchas gracias ! Stella y Marcos Alvarez Phone: 305 300 7404

Julio restrepo

Nov 23, 2013

Best dealer, best service. I found all I need in one place.They was on time with the car, documents and Jose Diaz took his time and explain to me all the numbers.

Alejandro Diaz

Nov 6, 2013

I received a call from Jose Hernandez, internet sales, he promised me that Jesus Alvarez, pre-owned sales manager, accepted my cash offer on a 2013 Mustang. I showed up, cash in hand to buy the vehicle to find out that they were not there, Jesus or Jose. Paul Collins, New vehicle sales, didn't know anything about the promised "deal". Very unprofessional. Worst dealer experience I have ever experienced. If you are a serious buyer, don't ever take them seriously.

Silvio Ortega

Oct 26, 2013

Bought my car from the used lot with the extended warranty. Sales man was ok, nothing spectacular. But he was fast, which is nice. I honestly think I could've gotten a little better deal on the car. But whatever, that's not the point of my review. So key note here is they offered me the extended warranty, which in this case profits them. With that being said, they shouldn't have a problem when I bring my car in for service. So this case. The a/c went out along with my window regulators on two doors of my car. I may not be a master mechanic, but this fix takes 2 days, 3 days max. Even with a shop with 1-3 lifts. So I brought my car here, to their disgust they HAD to work on my car. Don't see what's the problem, I mean they did offer me the extended warranty and I accepted the offer. So they happen to all be nasty. Service manager kept saying "bare with us" Ok, cool. I'm a reasonable guy, no big deal. Then I called about a week later since they never called us for any updates whatsoever. For a dealership that been open for 28 years, an A/c job with window regulators should not be an issue. Or is it just me being unfair? Back to where I was, I called. I got a promise that my car will be done in the following day. Long story short, I got my car a week after that. Truth of it all, my car was fixed properly(shockingly). After two weeks.\r\n\r\nI wouldn't send anyone here.

NEVEREVER

Oct 23, 2013

THE WORST EXPERIENCE OF MY LIFE DO NOT GO THERE THEY LIE TO YOU OVER AND OVER AGAIN NO PROFESSIONALISM AND EVERYTHING FROM THEM IS A LIE

Rafa

Oct 5, 2013

I had an excellent buying experience. Congratulations to Jose Milian and the staff at Metro Ford.

Leo Peralta

Sep 14, 2013

Purchased my 2013 F150 Limited in Aug. 2013. Great customer service, sales rep. Charlie Gallardo was very professional, patiently explained features and was knowledgeable. Purchase went smother than expected and financing was handled professionally by Nick Varela in financing.

pucha

Aug 19, 2013

Once again, we had a great experience at Metro Ford. David was a pleasure to work with and he was extremely helpful and assisted us with all of our questions and concerns. This will be our second car purchase at Metro Ford dealership and the customer service was consistent, and we appreciated that.We would definitely recommend this dealership to our friends and family, and definitely recommend David! We are happy and we love our new car! Thanks again!Hans and Miladys

Bruce & Jan

Aug 19, 2013

My wife and I recently purchased a new 2013 Ford Fusion Titanium. We were able to locate the Fusion model we were looking for on Cars.com and Cathy was able to confirm the vehicle was in inventory. We made an appointment to look at and test drive the vehicle. Upon arrival we were advised that Bill would be the sales representative handling the sales transaction. We were also trading in a 2011 Ford Edge Limited. Once we agreed upon the value of the trade, the purchase of the Fusion was straight forward and seamless. Within 2.5 hours of arriving at Metro Ford, my wife drove off the lot in her new Fusion. Thanks to Cathy and Bill and the rest of the Metro Ford team for making this buying experience seamless and pleasant.

Kopel

Jul 31, 2013

Brought in my 2012 for transmission noise, oil change, and recall issues. Because of previous experiences with my other cars manufacturer warranties: i.e. excuse for why this and that is not covered, I was expecting a fight and a large bill. But I received a small bill only for the oil change and a loaner car until my transmission part arrives and repairs are complete. What a great surprise and relief that Ford stands behind their products and METRO FORD of Miami delivers great service! Thanks

karmenfernandez13

Jul 5, 2013

I felt really good with my purchase, My sales person always answers all my calls and adresses any questions that I have. His name is Albert Corona I would recommend him to everyone he helped me sync my phone, helped me get floor mats for my car and I am very happy with my 2013 ford focus thank you Albert and Metroford!!!

Juliana

Jun 27, 2013

It was very easy to lease a car at Metro Ford. Great dealer, great customer services!

Sean Fortune

Jun 20, 2013

I visited Metro Ford to purchase a new vehicle. As a loyal customer of the ford and Lincoln Mercury Brand it was a pleasure to have Salesman Norvell Gainey assist me in the process of acquiring my new vehicle, he was knowledgeable about ford vehicles and his customer service was the perfect aid in acquiring my new Edge thanks Norvell I love my Ford.

CATHY AND "ROCKO"

Jun 9, 2013

ALFREDO CLEMENTE YOU ARE "PURA VIDA". I WAS LOOKING TO FIND A SALES PERSON AND INSTEAD I FOUND A FRIEND... HE HELP ME DURING ALL THE PROCESS OF THE JOURNEYTO BY CAR PATIENTLY AND WITH KINDNESS. HE IS VERY PROFESSIONAL IN HIS AREA BUT MOST OF ALL HE IS A GREAT PERSON ABLE TO UNDERSTAND WHAT I WANTED AND NEEDED ACCORDING TO MY POSSIBILITIES. I ALSO WANT TO THANK JESUS FOR INTRODUCE ME TO MR. CLEMENTE....HE IS A GREAT MEMBER OF YOUR COMPANY.. ALFREDO: LET ME TELL YOU THAT YOU ARE THE BEST!.... AND LAST BUT NOT LEAST....GO HEAT!!!!!!...... WOWWWW.

Jenny & Jose

May 20, 2013

We arrive the looking for an inspection for our Ford Focus 2005. It was a pretty good attention from all the staff. Mr David Marrero did a very good job and we got a new 2012 Ford Focus. Nice car, good price and great attention.

Alwish

May 11, 2013

Alfredo Clemente walked me through the process of my car purchase and made it pleasant and effortless. He is courteous, efficient and very knowledgeable in his field. After the closing he even called to ascertain that my vehicle was trouble-free. It was a real pleasure to do business at Metro Ford and Alfredo is a credit to his company! Highly recommended.

Eddie

May 8, 2013

Great car shopping experience. Speak with Steve March. He was great.

Tracy T

May 5, 2013

I had the best experience buying my new Ford at Metro Ford. Bill Rodriguez was my salesman & he was SUPERB! Bill is very honest, kind, helpful, courteous and patient. I love my Ford Escape and am so thankful and appreciative to Metro Ford and Bill for all their help!

Bonnie

Apr 29, 2013

We experienced a bad taste of rude behavior from another ford dealer. So we left and drove to METRO FORD. What a difference - Great ! Our sales person was BILL RODRIQUEZ. He was so helpful, friendly, knowledgeable and made the experience a pleasure. We left 3 hours later in a new car. Thank you Bill, Your the Best!

Sandra Brignoni

Apr 12, 2013

My husband and I decided to visit Metro Ford for the Sign and Drive event in March. Let me tell you, what a great choice we made. I just had a baby and we were in great need of a family car to fit the stroller and pack and play when going to trips to grandma's house in Orlando. Initially, we came in and just looked at the most family friendly cars, the Explorer, Edge and Escape. Jose Milian, an extremely patient sales welcomed us to the lot and thoroughly showed us his stock as well as the features of each vehicle. Both my husband and I test drove each of these vehicles but we were not happy with the basic features and walked away. We went to look at other vehicles, comparables like the Chevy Equinox, Traverse and the GMC Acadia. Upon a drive back from Orlando in a small VW Jetta filled with baby items, we remembered Jose, who had kept in touch with my husband that week, and found out he could give us the best deal on a Ford Edge. Jose showed us the Edge again and we drove away with a beautiful Kodiak Brown Ford Edge. Roland from New York sealed the deal, he was extremely helpful and got us the monthly payment we wanted. Overall, our experience at Metro Ford was fantastic. The facilities are extremely clean, they have complementary cookies which is nice when you're hungry and starving after work trying to make a deal. I would recommend this dealership to all my family and friends. If you're looking to buy a car, ask for Jose or Roland from New York! Good luck out there!

carol hoffman

Apr 1, 2013

Francisco Ortiz was our salesman and he was very helpful and friendly. We are very pleased with him and Metro Ford

IAN CHIN

Mar 24, 2013

I WENT TO METRO FORD TO BUY A USED CAR.MY EXPERIENCE WAS GREAT.MY SALESMAN,LENOX WRIGHT WAS FRIENDLY AND KNOWLEDGEABLE.THE FINANCE DEPARTMENT WORKED WITH ME TO PUT ME IN THE CAR I WANTED.EXCELLENT JOB METRO FORD.

maine1991

Feb 20, 2013

I am 21 yrs old father of one i have owned my past three cars through metro ford. Words can not explain the greatness that is intertwined with in this dealer. I have never experienced a problem. In fact I happen to be a loan officer for a city credit union. I send my customers to purchase there automobiles through Metro Ford. My customers receive the best care not to add the best deals. Members of the credit union always come back to us with a smile on their face!! Buying a car can't get any better at Metro Ford. Newly renovated offices, accompanied with a luxurious New Car show room floor. The hospitality that the customers receive are considerably great!!

Bri

Feb 18, 2013

Metro Ford offers a large variety of new and pre-owned vehicles. The inventory itself is kept in prestine condition. Overall, I had a great experience with Metro Ford, the vehicle I purchased had a part that was broken and they immediately explained that they would cover the expenses associated with the repair. The atmosphere is very laid back and the dealers are there to ultimately please you. I am now 22 years old and I never dreamed of buying my dream car at such a young age but Metro Ford made it happen.

U Ivory

Feb 6, 2013

Thank you to Mr Norvell Gainey for excellent service during the process of selecting, purchasing and even taking out the time to ensure I could drive my vehicle. U. Ivory

Mark Ford Man

Jan 24, 2013

Upon looking for a used F150, I saw one at Metro Ford. I asked for more pictures, and It was done in a short amount of time. I was contacted immediately, but not hounded. Although I did not purchase from them, I left with a good feeling about this dealership.

Scott

Jan 16, 2013

I was looking for a car and found Metro Ford to be a very enjoyable experience.

Harry B.

Dec 28, 2012

If you are looking to buy a car new or used stop by Metro Ford and ask for the courteous and informative salesperson Stephen March who will lead you through a smooth process and make it happen. You will get get the best deal in town.

claudio

Dec 5, 2012

I am well satisfied with Metro Ford buy a used car in very good condition and definitely recommend it

shthomas101

Nov 5, 2012

Marcell was great. Very friendly. I was hesitant as a female buyer, but he made me feel very comfortable. I would recommend marcell. He was great!

luv2play10is

Oct 30, 2012

I would like to say thank you to Metro Ford, but specifically thanks and ats offto salesman Sheldon Holland. Sheldon is a definite asset to Metro Ford. He was very professional and consistent from day one of my ar buyingexperience; despite my being "one tough customer". His consistency drove me right back to Metro Ford after each & every time I visited other Ford dealerships. He insisted I would not find a better deal at any other Ford dealership in South Florida; he was absolutely right! Sheldon's personality, professionalism and interpersonal skills as a salesperson is highly recommended if you are looking to purchase a Ford vehicle.

first time buyer

Oct 25, 2012

I was in need of a new vehicle being that my old one was going on 18 years. After much shopping around at different dealers we finally landed at Metro Ford who gave us something we were looking for. They even tried hard to get a bank to take me with low payments and they honestly did the best they could. They were very helpful and welcoming. I m happy with my purchase.

eduman

Sep 26, 2012

I just purchased a vehicle from metro Ford, i had a very pleasant experience throughout the whole process of buying a vehicle. The staff was very friendly and helpfull. Ricardo is a very humble person and explained everything to me with lots of patience and detail. I would definately buy another vehicle from them.

SUV Buyer

Sep 22, 2012

Received helpful, knowledgeable advice from Bill Rodriguez at Metro Ford. Helped select the right car and helped get the most from trade-in. Low pressure.

Pablo

Aug 29, 2012

Thank you Luis Andrade, this is now my 4th car from Metro Ford. After 3 leasess and one purchase later I will go back for my next car.

Kimberly

Aug 24, 2012

I went to Metro to buy a Ford Focus and my experience was amazing - right from the start. My salesman, Jose Milan, was super friendly and knowledgeable. The finance department worked with me to make me SMILE. And the whole team looked around to find the EXACT car I was looking for! If you are looking for a Ford, look no where else!

bpenajr.wps

Aug 12, 2012

Wow, what a great experience I had with Metro Ford due to the gentleman-Sheldon who took care of us. From the beginning tothe end. Congrats to Metro for having such a wonderful employeename Sheldon

RussB

Aug 5, 2012

My wife needed a newer car for her work. We decided on a Honda Accord so I started the online search for the model, features and mileage we wanted. I found several within about 1,500 miles that met our needs and that is an easy 1 day flight from home. I checked a few on a sales trip I made to Atlanta at used car dealers and was disappointed at what I found. I decided that I needed to go through a dealer rather than used car lots. I found Metro Ford had the 2011 Accord we wanted and after working out a deal on line with Steve March, I flew down, inspected the car, completed the paperwork and drove back to the Nashville area the next day. Metro, and especially Steve, was polite, helpful, accurate and represented the car very well. I am pleased to be giving them 5 stars.

Regine

Jul 7, 2012

My experience with Metro Ford was very positive in great part due to the great listening skills, friendly and helpful demeanor of my sales agent Lenox and his willingness to present options that accommodated my interests. I shopped around a bit for my new car and I gained an appreciation for how independent dealers like Metro Ford can be more flexible and responsive to customers. It was also great working with Ted in Finance. Customer service at Metro Ford is excellent.

tappenden

Jun 23, 2012

Bill Rodriguez was outsatnding sales man he truely tried to make sure that I recived the best deal in purchasing my new Ford F-150 along the rest of the folks at Metro Ford

exgunman

Jun 23, 2012

Bill Rodriguez was truley outstanding sales person ensuring that recieve the best deal in my new purchase of F-150

Zoom Zoom

May 27, 2012

good people,easy to get to,easy financing,wife loves the car,will buy again there,,...

Autofrk

Apr 14, 2012

Went to check out the 2013 Mustangs. Marcell took care of us. He was a professional, no stress kind of salesman. We never said we were buying a car, but he showed us everything we were interested in anyways, without pressure. Once we decided to buy, Nick Varella, the manager, helped us fine tune a good deal and we ended up buying the car. The dealership has been remodeled to a great looking modern structure with an immense inventory of great looking cars and trucks. I am very impressed with the dealership and their crew, and recommend everyone to stop by and check them out before any purchase.

pw105

Apr 13, 2012

To get a great deal on a new Ford Edge lease, I always turn to Roland Bolis at Metro Ford. He always works something out and gets to the price that I want. He also makes it very easy to roll over from one lease into another. I highly recommend him.

MikeS

Dec 16, 2011

Unfortunately, I felt that the management at Metro was less than sincere and had broken a pricing promise during negotiations. Having said that, I found the new slaes rep to be excellent. Marcell Osvath was conscientious, responsive and intent on making sure that we got the car we wanted. He's young but talented and has a great deal of potential. He has a promising future in sales

JOSE NETO

Sep 11, 2011

We have a perfect relation with Metro Ford / Roland Bolis.Mr. Roland is Very Profissinal and always avalilable to help us for every request that we need make decision.

jspadulsky

Sep 11, 2011

Roland was very helpful in making the buying experience comfortable. As this is the 2nd vehicle we have procured from Roland we are sure we will be back for a third.

celiamaluf

Sep 7, 2011

Unfortunately, Miami is the city with little or NO concept about customer service and I find myself lucky to have found a real treasure: METRO FORD!Ford Motors should be proud of being represented in Miami-Dade County by Metro Ford.Bill Rodriguez and Ted went great length to help me, to find a deal that would fit my needs and budget.Just plain old fashioned good old customer service!It made such a difference after having had all sorts of less than unsatisfactory experience around town with all brands of vehicles you can think.It was clear that a very good and longlasting business connection was stablished!I feel so lucky!I hope others will have the same opportunity after visiting Bill Rodriguez and Ted at Metro Ford!

shyjaner

Jun 28, 2011

Metro Ford Lincoln and their staff were very professional and assisted us in all of our needs. The manager Jesus Alvarez worked with our budget and met our expectations.I will recommend this dealer to all my friends and family. Thank you so much.....We love the truck!

tofloe

Apr 19, 2011

I contacted Metro Ford about a specific car. I was involved in IM negotiation with a sales person. We made headway in our negotiation and I agreed to come to the dealership. When I arrived I was informed that the car that I was negotiating didn't exist and that they weren't negotiating that model

echoesinvain

Jul 7, 2009

The salesmanager wanted a physical confrontation with me after I politley walked out because he could not deliver the interest rate originally promised. This is a very unprofessional dealership that takes advantage of customers.This is terrible service and I would never purchase an american made vehicle because of this dealership. Escalated to several Ford CEOs via mail becasue of this issue. The dealership or Ford would not reply. If you are assualted at this delaership make sure to have witnesses and file a police report.

josehernandezmiami

Jul 16, 2007

~~~~BUYER BEWARE~~~ They will spot deliver you and RIP off your trade then tell you 11 days later that you were not approved> DEMAND the vehice back and when you take your trade you will notice DAMAGE and much more.