Mercedes-Benz of Westmont reviews

Charles

Sep 21, 2016

Test drive experience great. Salesperson, Mike, was very knowledgeable and familiar with the auto features. Took time to explain and most of all he was not pushy.

Syeda Zainab sheikh

Sep 13, 2016

I have been going to westmont Mercedes for many years and my experience has always been wonderful .

Anna M tiberi

Sep 8, 2016

The buying process was informative and completed in a reasonable time frame. The trade in value on my car was very fair!

Clarendon Hills Buyer

Sep 5, 2016

Sandy was great and easy to work with. Answered all my questions and was on top of the deal start to finish. See Norman ( Sandy) Levy Sales

Debbie - Sportsfan

Sep 4, 2016

My experience was the best I ever had buying a car. The salesman, Richard Heidecke, was so personable and knowledgable. He made sure that I understood how everything worked-and there was a lot to know-but he was extremely patient in answering every question I had. When I decided to purchase, he checked out the car before I could drive it away, putting in the floor mats himself. I definitely would recommend this salesman to friends and family.

Volunteer

Sep 3, 2016

Once again, it was a good experience. The test ride gave me a real feel for the upgrades made since my last 300D sedan. While I have become accustomed to the "green light" that must be deactivated before a smooth ride, I think Mercedes put the cart before the horse with that feature.

Alma Ruiz

Aug 29, 2016

I had a wonderful experience. Fast and very effective.

ed Customer

Aug 26, 2016

Very happy with sales and service! Super friendly and attentive! We love our car!

Valued Customer

Aug 26, 2016

I brought my vehicle in for maintenance and as always the service is first rate. The main reason I buy MB is because of the service provided by this dealership.

Mike Moy

Aug 22, 2016

Great service from the service dept. Jason Muza was a great help, thanks Jason.

Hessie Dantzler

Aug 21, 2016

Jason was very polite and courteous, and the service was excellent.

James Gibbs

Aug 21, 2016

Chris Anderson was the most knowledgeable and courteous sales person I have ever encountered.

Edwin Hamilton "oldster 79"

Aug 20, 2016

From the moment I met the salesperson I knew I would have a pleasant experience. She greeted me as if we had been friends for a long time. Conversation flowed easily and honestly. She was, at all times, understanding of my positions and I appreciated her candor. Her name is Kimberley Cager and she deserves praise.

Frankie Naples

Aug 20, 2016

I had to have tire replaced and as awakes the dealership could not have been accommodating .In my 5 years of MB ownership the hallmark of the dealership has been consistency

Melethil A. Abraham

Aug 20, 2016

Came to Mercedes-Benz of Westmont to buy a car last week. We were very happy with the purchase and Richard Heidecke, our salesperson, ensure that we had a great experience. Everything was done quickly and efficiently. Richard made sure that even the smallest details were worked out in advance. Overall it was an excellent experience!We'd definitely buy another car from Mercedes-Benz of Westmont!

Valued Customer Mary Stringer

Aug 16, 2016

Mr. Reed is always very professional, friendly and keeps me informed re: repairs/ services associated with with my vehicle. The time frame promised for service to be completed always meets my expectations. The waiting area is clean and comfortable

Michael S. Ferega

Aug 8, 2016

I love my new 2016 C-Class Mercedes and the Salesman Michael Moran is Terrific I would highly recommend him he is the best in the auto business.

GP

Aug 6, 2016

Just got the annual maintenance and needed a loan car while they had mine. Everything was quick, smooth, the loaner was nice and the overall experience was great.

Giridher Reddy

Aug 1, 2016

Mr. Prem Parikh our service advisor was par excellent. He was very prompt, knowledgable, most courteous and friendly.He is an asset to your organization. My wife and I enjoyed our interaction with him.Please give him our best regards.Giri Reddy

Rosemary

Jul 29, 2016

Brought new car in for aa minor adjustment and to remove a sticky spray on the hood

DrQ

Jul 28, 2016

Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!!

William

Jul 25, 2016

Very quick and efficient service. Was told 90 minutes for scheduled service and delivered in less time.

Berry

Jul 20, 2016

Great service! Kate kept me informed on progress! All service performed as prom end!

Eric Treiber

Jul 19, 2016

Jason did a fantastic job and provides outstanding customer service

Aaron

Jul 18, 2016

Very good service from the sale representative. Didn't pressure us in to making a discuss. Listened to what we wanted and then let us make the decision. Only negative was that poor communication between back office on the type of transaction. Would definitely consider purchasing from the dealer again in the future.

The Invisible Man

Jul 17, 2016

I'll start with I've been having service performed at this dealer for close to 20 years now. That said, I pulled into the service area a little after 6pm and per the sign, pulled all the way forward. I remained with my vehicle there for 15 minutes. Viewing activity going on around me, I thought for a moment I'd become invisible. Finally another customer in for service pulls in behind me. That's not correct, he stops in the middle of the lane, roughly two car lengths behind me. A service rep immediately is out to greet the man. After about another 15 minutes they're done and now want to move his auto out. I'm then asked what I'm waiting for! My reply is "service". I do not think the young man was a service writer, but possibly a porter. He did have a nice uniform on. After my reply he seems puzzled and somewhat annoyed for whatever reason. He tells me to pull back around and get back in line. I'm not sure if I said something or it could of been the look on my face. At that point he said he would pull my auto back around and I could wait by it. Shortly later I'm greeted by the service writer. He asks if I have a appointment and my last name. The remainder of the consultation seems awkward at several points. I got the feeling of imposition several times though out the meeting. Especially when I was asked if I needed a ride. I stated I had reserved a loaner when I made the appointment. That along with the handful of email reminders I received with the details of my service, including the need for a loaner. I felt there was plenty of documentation to support the loaner and wasn't sure how it could of been overlooked. So after stating a need for a loaner the writer spouts that one might not be available, but he'd look into it. After we wrap up in his office, he steps out for a minute or two and comes back with keys to a loaner. We quickly finish up paper work he shows me the loaner functions and I'm off.The service was performed very well as always. My car was returned clean and with all my setting in tact.I was disappointed with my treatment in the service bay. I can honestly say I've never had an experience like that at this dealer or any other for that matter. In the midst of it all I was considering my alternatives in the future. I have other MB dealers about the same distance away.Can't really say if I will or will not come back to this dealer.

Johnnie

Jul 14, 2016

Matt Price and the service employees are awesome. Always pleasant, gives you full details, always gets the job done in a reasonable time.

Mark

Mar 12, 2016

We recently purchased a new GLC-300 and had an excellent experience. Jim Fico took us on a test drive and was a great guy to deal with. Jim was very knowledgeable about the brand new GLC model. Jim was also very honest and made us feel very comfortable. I went back to the dealership to pick something up a few weeks after the purchase and Jim recognized me right away and we talked for quite a while, even though we had already made the purchase Jim still had plenty of time for me. I feel this was a first class dealership. The night we purchased the GLC we were the last ones out of the dealership, even though it was after hours we were not rushed out and Dave Fricano Jr. showed us how all of the features work on the car. The Finance Manager, Christopher Seamans, was also great to deal with and went above and beyond to take care of us. We highly recommend this dealership and will definitely be repeat customers.

Jesse

Feb 25, 2016

This was a great experience. Mitch was very helpful throughout the whole busing process. I got the deal I wanted on a Camaro and the financing I wanted. Earl also kept in touch throughout the process. I could not be more happy with my car and the deal. Great people, great dealership!

Claudia DUffy

Feb 19, 2016

Loved it so much better than my experience with BMW Got my car washed today I was treated like a princess by JeffBeware of Bmw leases !!!!!!

Vanessa

Feb 14, 2016

I brought my car in for service on Monday and ended up trading it in for another purchase. My sales representative Jim Fico was amazing! Thank you Kevin Gerhardt, Chris Seamans, and David Fricano Jr for making my experience so wonderful. Thank you Dominic Scaletta and Prem Parikh for always taking care of me in service. Every aspect of this dealership is outstanding, everything. Love Mercedes Benz of Westmont....left with a new car AND a bouquet of flowers!!

Greg Scheff

Feb 6, 2016

I have bought several cars over the years, but I must say this dealership made my most recent C-Class purchase experience the best. Our salesman Mitch Massaro was extremely easy to talk to, made us feel very comfortable, listened to what we wanted and what our needs were and didn't try pushing anything on us we didn't want. Everyone was very friendly, very helpful, and the overall experience was amazing. Jose in finance also did an amazing job helping to explain all the details, and available options to us to help protect our new baby. Nick did a great job explaining all the operations of the car and spent as much time as needed until we were comfortable with everything. They even gave my wife a bouquet of flowers before we left with her new ride thanking us. I have never had any dealer make me feel so important including other luxury car dealers I have bought from. Again, thank you Mitch, Jose, Nick, and everyone who made this such a pleasure. I'll recommend you to everyone.

BILL STORIE

Feb 1, 2016

Mitch was to the point and very informative. no wasting time with the proverbial cars sales tactics no time for that as the store was busy but he took the time we needed. Also after I bought the car Oscar was excellent in transfering my personal items and plates. Nick V did a very good job giving me an intro to the car features and how to use them. I will be back today with items i owe ie keys, title etc He will be ready to go over any items i need and i have made a list for him to explain. Another fellow was a new sales person who took over when i was called back to the dealership and agrred to buy the vehicle. He did a very good job but by them it was just getting me to the right place at the right time. The F&I fellow was pleasant and very efficient. in and out in a short period of time. I was very impressed with the size and organization of the dealership. I was blown away but the inventory storage Garage size. the vehicle that i had in mind was used with the right color right in the showroom

H Kieso

Jan 31, 2016

I recently bought a Predriven MB C -Class( 2015) .The only reason I got that car wass bec me and my family have had previous experience with Mitch Massaro and agin he provided excellent service and was very knowledgable and helpful. This was my third car from Mitch( previously 2 Audis ). In fact dealing with Mitch makes the whole process of car buying much more pleasant. I would strongly endorse Mitch Massaro at the MB of Vestment.

hassan K

Jan 27, 2016

On Christmas EVE 2015 I bought a car from MB of Westmont. I wasn't planning to get an MB but i went there bec of Mich Massaro who moved to MB from Audi. After buying two cars from him earlier , me and my family were very happy and impressed with his professionalism and courtesy. He took away a lot of the stress associated with buying a car. He goes above and beyond to make the process as smooth and convenient as possible. I would strongly recommend Mich to my friends and family.

david 48

Jan 5, 2016

Mitch was a very nice young man and was most knowledgeable about our car.I would recommend his services should the occasion ever present itself.

LynnS

Dec 3, 2015

I had a minor break (driver-side window button) that was causing a major inconvenience. The service department was able to get me in quickly and they had the part on-hand. The replacement took less than 1 hour, and the service attendant did the research and was able to use my extended warranty to cover the cost. The repair was completed within my lunch hour and at $0 cost. It doesn't get better than that!

Doug White

Dec 2, 2015

Drove in from Indianapolis and had several vehicles to look at...Long story short we felt most comfortable with these guys.

Chuck Candiano

Nov 23, 2015

If you like to complain, this dealer is not for you. EVERYONE goes out of their way to do whatever needs to be done. Sales consultant, John Nuzzo, spent more than an hour, ON THE PHONE, ordering a new car for us, option by option, and then delivered the exact car we wanted. This dealer is also a strong supporter of the Mercedes-Benz Club of America! Every M-B owner should join! Some dealerships have slogans like "service after the sale." This is the real deal. Service manager, Scott Bohlen, and his crew are the reason we do not buy or service our Mercedes-Benz cars anywhere else!

Daniel Salotti

Nov 20, 2015

This dealer provides the best automobile service I have ever known; and I highly recommend the service department. The sales department, however, earns only a modicum of respect from me. I will always take my car here for service but will never buy another car from them.

Olha K.

Nov 18, 2015

Great customer service, highly recommending Zack Dobson. He does very professional job.

Linda Benjamin

Nov 15, 2015

We drove from out of state to buy this car having seen it online and being interested in it. The only day we could get there was a Sunday and our salesman Earl made it easy for us to see, although the dealership was closed. As it turned out we stayed the night in order to buy it. Earl was helpful not pushy... And has checked in with us several times to make sure everything is going well. They made sure the car was gassed up and ready to go very quickly so that We could be on our way. We will definitely consider driving to the Mercedes Benz dealership again when we buy another car.

Mike

Oct 27, 2015

Earl is the best! Ask for him. Best price, eager to help, extreme knowledge, fun guy.

Clarence Carty

Oct 23, 2015

One of my life-long desires was to purchase a new Mercedes upon retirement. I was driving by a Mercedes dealership and a few days later went to the Internet to review styling and options. I responded to the on-line prompts and the Monday morning, received responses on-line and telephonically from 2 locations. Since I was visiting a Client near the Dealership in Westmont, IL, I set the appointment to look at options. The salesman -Jeff Lambert - did a magnificent job of discussing options and set up a test drive. My new timetable for a purchase was 2 weeks. However, Mr. Lambert asked if he can show me options available, which include features of the various vehicles available for sale. Mr. Lambert was very professional and at no time did he pressure me to purchase. After his presentations & a test drive, I told him I was interested in the 2016 C-Class. The C-Class color scheme I wanted was not available & it would have been several days before it could have been transferred from another location. That would have suited me just fine as I only wanted the car in a few weeks. They had a white C-Class on hand which I test drove. I liked the handling and color scheme, so I told him I would take it. He prepared the paperwork, presented to the Credit Department. After approval, they prepped the car and I was able to drive it home that evening. The entire team at the dealership was very efficient, courteous, and professional at every facet. Glad to be able to fulfill one of my life-long dreams of being an owner of a Mercedes Benz vehicle!

Derek DeLaMater

Oct 19, 2015

We purchased out Mercedes GL450 2 weeks ago and I love it. We had a great experience and our salesman,Earl was professional, attentive and very informative. We have always been BMW owners but that has changed. My husband is even thinking about buying a Mercedes in the near future!!

Fran

Oct 9, 2015

We went in for a test drive, the minute we walked in we were welcomed and treated respectfully. My husband and I look young and a lot of places think we are just kids fooling around but this place did not treat us like such.Our Sales man (Chris Anderson) was very professional and knowledgeable, not at one moment did we feel pressured or discouraged, he met our every request and worked for us to be happy about OUR choice to purchase the car instead of just test driving it! We didn't get pushed out the door after signing the contract but we also had a tech teach us the how to and where to of the new vehicle. We are very pleased with the overall experience.

Scot

Oct 6, 2015

Jeff did a great job in not only bringing the deal to me, he executed the deal in about an hour. The whole process was easy and professional. I hope the service department lives up to its side of the bargain as well.

Kent kirk

Oct 5, 2015

They worked with us to bring the price within our budget. Michael Moran is the man to see.

Phyllis Adams

Oct 3, 2015

I have brought several cars in my lifetime. This was the best I have ever experienced. Our salesman Sandy was awesome. He made the entire process flawless. I recommend this dealership, Mercedes Benz of Westmont the way to go. Everyone was pleasant with no pressure, and let you take your time.I was satisfied with the car I purchased as a gift for my beloved husband.

JohnS

Sep 29, 2015

No nonsense sales process - fair price on trade-in and stuck to their word. Bottom line - they did what they said they would do.

Dave L

Sep 25, 2015

Very competitive pricing on certified vehicles in excellent shape. Nice deal on C300

SWS550Couper

Sep 15, 2015

From getting an online quote to driving out with the car of my choice, the entire experience was exceptional.

JoeM

Sep 10, 2015

Great store, great experience and a great day leasing my new Mercedes ML350.

Terry Duff

Sep 10, 2015

Great service and facility. Rob always does a professional job of customer service.

randallw

Sep 10, 2015

I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me numerous pictures of the vehicle before deciding to fly out and purchase this specific vehicle. Earl actually picked me up at the airport , brought me to the dealership and when I saw the vehicle in person I couldn't believe that it was everything that Earl had promised and more! The entire process once I saw the vehicle took roughly and hour which is really unheard of in my opinion. I would definitely recommend Earl and the team at Mercedes Benz of Westmont to any friends or family. Thanks again for a great experience!

Deanna L.

Sep 8, 2015

I recently came into the dealership after sending an email and met with Earl Sklar. From the moment I walked into the door I knew I would be buying a car that day from Earl. It was my third Mercedes, my 1st from Earl. It wasn't only him, but everyone there made me feel comfortable. In the past, as a single female, my experience wasn't always so "soft", after dealing with Earl, Chris, and Nick I have no doubt my next Mercedes will be from Earl. I will also tell my family and friends, in my profession, referrals are our lifeline, he earned my business here on out. Last Sunday (the store was closed) he texted me to make sure my new cell worked, (I cant believe he remembered) unexpected and welcome!

PhilG.

Aug 25, 2015

Salesman Earl answered my questions, even on his off- day. And his partner Tom made sure I got the best deal possible.

Ron C - tenor

Aug 25, 2015

This is the second car we have purchased from this dealership, Earl Sklar was our Sales Associate. He explained options in cars as well as financing. Once we chose a car, we were carefully instructed in how to used all the bells and whistles in the car. We were grateful for their excellent customer service and we love our car!

Steven Tamborello

Aug 15, 2015

Awesome buying experience. FSalesman, Earl, was great. Finanace department got me an unbelievably low rate.

kimmecleaver

Aug 15, 2015

My car buying experience was awesome. Kimberley Cager was professional and knowledgeable of the product and most importantly she was patient and accommodating. I would highly recommend her and I can't wait to buy from her and Westmont again. The manager and finance person were great as well. They all contributed to getting the deal done. I am very impressed with my car as well as Westmont dealership. I give them two thumbs up!

Rosalyn

Aug 11, 2015

Great experience. Kimberly Cager made the deal happen. SHe worked very hard for me to get into my first Mercedes-Benz.

Joe

Aug 8, 2015

Very responsive - excellent follow up after the sale. Good support in service with minor sunroof issue.

John M. Berst

Aug 3, 2015

Excellent service. No waiting , service group was well prepared and the loner car was immediately available.

cav5

Aug 1, 2015

Earl Sklar was very good at answering all the questions that I had, he was very attentive, had everything ready when we got to the dealership and we purchased the car in under 1 hour.

Sharon

Jul 1, 2015

After test driving another make/model (thought we would like a less expensive vehicle) my daughter and I drove 40 minutes to get to MB Westmont because we prefer them to the local dealer. The experience was great from the moment we walked in the door. Our salesman was Earl. Earl made our experience a pleasant one and did not have to do anything but take us for a test drive to convince us the Mercedes was the right choice. We traded in an 04 S430 that had 156,000 miles on it and purchased the smaller C300. LOVE the car. The service department at this location has always been top notch, but I'm happy to say we didn't have to visit them very often. We did not purchase our new vehicle for two days because of weather but when we did go in to purchase it was smooth. Earl set up all of the gadgets and had Nick show us the rest of the many great features. We purchased last Thursday and Earl has checked on us twice to be sure we are satisfied with our vehicle. We have already recommended MB Westmont many times and will definitely continue to do so.

rwills

Jun 29, 2015

I'm not one to complain, and I'm sorry to say that my experience with Westmont Mercedes Benz was not a pleasant one today. I've visited this facility twice in the past and the customer service was exceptional. However, I had a warning light pop as I was driving today, went into service just to have them look at it, got there, not one service person greeted me nor did they ask me if I needed help or what brought me in. In addition to being completely ignored, I stood waiting about half an hour, while two other customers drove right up, a serviceman came out greeted the other customers and asked how they could help. At that point I had to ask to speak with the manager, I explained the situation to him, he was apologetic and took care of the minor problem with my car. I'm hoping this was just an isolated incident and I never have to experience feeling discriminated against at Westmont Mercedes Benz again.

Jim Mercedes E Class Owner

Jun 27, 2015

I was very impressed with my sales person Jeff Lambert. Jeff was very knowledgeable since he has been selling Mercedes for 20+ years. I was comfortable with Jeff finding the right vehicle and never felt pressured or rushed to make a decisioin on a vehicle. Jeff was professional during the entire sale process. I highly recommend asking for Jeff when you visit MB of Westmont! Dave Fricano Jr. went through all the features of the car and made sure my wife and I were comfortable with knowing how to use the features of the car. Dave even came out to my house to program the remote for my garage door opener. He is a fantastic resource if you have ongoing questions on your vehicle. After a very positive sales experience I had another positive experience with the Alex, Sales Advisor. Alex really listened to the issue I had with the vehicle and troubleshooting which wasn't easy to get the issue fixed. I felt that Alex was concerned to make sure I was happy with my experience with the Service Center. If your interested in a Mercedes sedan I strongly encourage you to consider an "E" class.

Single Girl

Jun 15, 2015

This is the second car I have purchased at Mercedes Benz of Westmont. I worked with Earl Skylar. Earl is an excellent salesman with a customer service mind set. He is knowledgeable of all the Mercedes Benz models/ styles and doesn't PUSH you into buying just because he wants a sale. He is friendly , kind, a good listener and personable. He works hard to learn what you are looking for and how much you want to spend. He made the whole process easy. His follow up after the sale is just as important to me. He makes you feel that you could call him with any question or concern. It's nice to be a valued customer and ladies.....we are equals!!!!!!!

Naza

May 18, 2015

I had to have a repair for my car and the service was excellent along with the accomodations! I will definetely come back to this place for a service.

Manoochehr Darab MD

May 8, 2015

I had already bought a car from them, a very close friend of mine also purchases his cars from them, therefore when I thought it was time for me to buy a new car I contacted Mr. James Fico the salesperson who had been recommended to me by my friend, I am glad that I listened to his advice, I am totally happy with my experiense c,Manoochehr Darab MD

Dan O'Neill

May 6, 2015

My wife and i just bought a E550 4Matic from Jim Frico. Our main issue was engine power. We also test drove the E350 4matic. The road manners of the E550 speak for itself. After driving the E350 it was an easy decision. Jim however did not push us in any direction. He pointed out the attributes of both cars and let us decide. No pushy sales tactics or gimmickry. Buying and driving a high end vehicle as the above is an outstanding experience. Jim made the purchase as rewarding.

bk123

May 1, 2015

Me and my wife had an excellent experience during our purchase of ML350. Marianne Mendez is amazing and she helped us with everything in making the right decision. She is very friendly, has a nice personality and has very good knowledge of the cars/inventory. She even picked us up all the way in the north of Chicago. we are very satisfied and were able to get a good deal with the car.

Phil

Apr 29, 2015

I have taken my cars her for over 10 years. They are always great to deal with. My car always comes back beautiful and fixed.

Margaret

Apr 2, 2015

I loved buying a car here. We were looking for a used Toyota and found a beautiful car at a great price. The kindest salesman was John Nuzzo, although Earl Sklar was very helpful as well in getting a good price and fun to talk to. They cleaned up the car beautifully and even gave us a beautiful bouquet!

Vivian Logan

Mar 19, 2015

Mercedes Benz of Westmont made my purchasing experience stress free and authentic. My sales person actively listened to my request and assisted me with world-class customer service.

Jason

Mar 13, 2015

I purchased a used Mercedes 350 from Mercedes of Westmont and I had a terrific experience with Earl Sklar and the Mercedes team! They had terrific knowledge of the cars I was interested to a very detailed level. Their customer services has been exceptional and look forward to talking to them! I was very happy with my purchase process and my new (certified, used) car!!!

Jason

Mar 13, 2015

I was deciding between another brand and the Mercedes. Earl Sklar and the team at Mercedes were extremely knowledgeable, helpful and no pressure. I took a certified E350 for a test drive, we talked through the car and took at shot at an mutually agreeable price. I was very impressed with the whole experience and it tipped the scales for me on what and where to buy. Thank you Earl and the great team at Westmont!!

EastCoastGirl 70

Feb 17, 2015

MB Westmont has a wide variety of cars to choose from and offered us a great deal on our new wagon. We experienced a few hiccups with regard to paperwork to complete the deal but nothing that was insurmountable. I would recommend them and Sal as a dealer to buy from.

Francisco Taylan

Feb 6, 2015

Seems to me that Scott is honest and truly professional.

Amin Hamad

Jan 30, 2015

Hi everybody I purchased my cat from mercedes benz of westmont first thing the car is like brand new also every thing was easy and quick

John

Jan 22, 2015

Friendly, honest, and purchase was smooth. All due to our sales consultant Kimberely Cager

Fan of Mercedes not of this Dealership

Jan 17, 2015

I am terribly disappointed in Merceds-Benz of Westmont. I would expect sleazy sales tactics from a no name user car dealer, but not from a Mercedes. I would look elsewhere if you want honest, professional and competent service.

Todd S

Jan 17, 2015

I had a very nice experience when purchasing my GL450. I Love It!! My Salesmen Tom and Val were very attentive and patient with me. I do Not like pushy Sales and I didn't feel I got that from this place! They made me feel that my needs were very important to them. I will most definitely purchase from them again and do nothing but give good recommendations! I also had David that explained all the bells and whistles of my car. He helped set up the basics and assured me if I have any questions, I can feel free to call him!!

Felipe

Jan 15, 2015

Very please with the service received by the salesman at Mercedes of Westmont.

MargaretEM

Jan 15, 2015

Earl Sklar was my salesperson. I found him to be the most patient, friendly and understanding car salesperson I have ever encountered and I have purchased 10 new cars before. He demonstrated the utmost professionalism, which is very important to me when considering such a large purchase. I Would not hesitate to recommend him to my friends and family should they ever be in the market for a MB automobile. He also demonstrated a thorough knowledge of the car I purchased. I liked that I felt no pressure from him.

Ankush M

Jan 12, 2015

Outstanding. I did want to acknowledge the fantastic service that we got from Mike Moran at Westmont. Mike has been extremely helpful, kind and resourceful in making our purchase of new car pleasant and smooth as possible. He has also gone a step ahead to respond to us whenever we had a question and not be pushy about our car purchase. So once again Thank You and Kudos to your office in having a fine Sales & Leasing associate of Mike Moran's caliber.

Ron L.

Jan 8, 2015

Excellent service.Great communication.Very fair pricing.The service Adviser is the BEST!

James Wang

Jan 5, 2015

the processing time was short and the service guy was patient. we were happy with the price.

Jasmine S

Jan 3, 2015

I was a first time buyer of Mercedes I left home with a Cla250 . The process was quick no hassle time at all . They gave me what I wanted and much more . It's been two days since my purchase and I am in love . What I love most is that they follow up after your purchase to make sure everything is okay . I highly recommend this place. I look forward to purchasing my second Mercedes from them .

Darnell

Dec 31, 2014

It was wonderful. Leave me alone. I have said enough.

Sophia Klopas

Dec 28, 2014

Great price on new car - excellent trade-in value - never felt was being scammed - very very pleasantly surprised and satisfied from start to finish. this is my 4th G550- so i didn't need Tim Burns to explain much - he tried but i didn't need the whole song and dance - but he knew his stuff

NABEEL RAZICK

Dec 26, 2014

I have been customer of Mercedes Benz of Westmont for many years. I choose to go their because of the outstanding service I receive when purchasing/leasing or taking any of our cars in for service... our salesmen Mike Moran, and Christopher Seamans in finance are truly the best in the business. they always went the extra mile to ensure our satisfaction with the best deal possible...the rare incidents any of our cars required service, their service department is top notch. not once did they keep any of our cars more than promised and always provided a clean courtesy car one of which I purchased for my daughter. I would not go to any other dealer including the Mercedes dealer that`s less than five miles from our home. hats off to everyone at Mercedes Benz of Westmont.

Chris

Dec 20, 2014

It was great. Jim, Our Sales Manager was outstanding. He made the experience of buying a new car very easy and comfortable. We did the deal in less than 4 hours and we drove out with a new car.

Bob Christmas Buyer

Dec 19, 2014

Bought a 2015 E350 and couldn't be more pleased. Service was great

Carolyn L.

Dec 19, 2014

Zachary Dodson was great to work with while buying my new car.

ro

Dec 19, 2014

Amazing service! Super helpful and made the process seamless! Will definitely recommend and be back!

Thollin

Dec 19, 2014

I purchased a 2015 GLK 350 and I was extremely happy with the service from the salesperson all the way through to the finance department. Pleasant, professional experience and I love the car!!!!

JillH

Dec 15, 2014

Jim Fico was extremely helpful and the reason I returned, not only to Mercedes as a brand, but Westmont as a dealer.

Brad

Dec 6, 2014

The salesman, Val, was extremely helpful in finding a vehicle that satisfied my requirements and dealt with me in a very straight forward and honest manner. My views were listened to and respected and in the end we reached an agreement that was very satisfactory for me and I hope, put a little money in his pocket, too. I couldn't have been treated better.

M. Hart

Dec 6, 2014

I bought a pre-driven Lexus GS 350 from the good people at MercedesBenz of Westmont. The buying experience couldn't have been any better. My salesperson was Barry Kropf, he was a joy to work with, both professional and knowledgeable. Among other things, I appreciated the speed we were able to complete the paperwork and get out the door. Just a great overall experience from beginning to end; no pretentiousness, just solid people to due business with.

Arnold and Angel Turner

Nov 19, 2014

My husband bought me a GLA 250 this past Saturday and I must admit this car is awesome!! My sales person was Earl Skylar! He was very knowledgeable about this vehicle. He had great customer service, interpersonal skills and was an all around down to earth guy. He was very hospitable from the first encounter with my husband as he provided him with his cell phone number for number to contact him at any time with questions or concerns after reviewing our car on line and scheduling an appointment to come and see the vehicle. My husband and I along with our kids loaded up in the car and took a drive out to Westmont-Mercedes Benz. When we pulled in the lot there she was "red bottoms" as I later called her! Boy was she a beauty!! We actually pulled right in back of her. We got out the car and as we entered the dealership Earl came up and approached us, offered my kids snacks and my husband and I water and then off we took her for a spin. We confirmed that this was our car and Earl immediately began the process. We explained to him that we were going with my husbands credit union and he respected our wishes. He did not pressure us to change our minds, yet he supported our decision and made sure we were fully aware of all the features and what the process would be moving forward. The following day he contacted the credit union and coordinated all the nuts and bolts and Saturday we walked in to pick up "red bottoms" Earl your hard work was amazing and greatly appreciated. Your hospitality will not go unnoticed! Thanks again for all your help! Arnold and Angel

Michael R.

Nov 6, 2014

I like to do my homework before I jump into any major buying decision. I was in the market for a very specific vehicle (2012 Acura TL AWD w/ Tech Package) and Mercedes Benz of Westmont was actually the 4th dealership that I visited during my search. Chris Anderson reached out to me promptly when I found the vehicle I was looking for on Cars.com. I drove out there in my 2003 Infiniti G35 coup later that afternoon fully prepared to have yet another disappointing experience. Instead, I drove home perfectly content in the exact vehicle I had been looking for. I will not name the other dealerships that I ended up visiting in this review, but needless to say, it was a night and day experience when compared to Mercedes Benz of Westmont. Their staff was extremely professional, their pricing was better than any of the other dealerships, and they offered me the best trade-in value for my car. I will definitely be returning when it is time to make my next vehicle purchase!

John Szymanski

Oct 28, 2014

Jim Fico of Mercedes of Westmont provides excellent services, and creates a painless experience of purchasing a vehicle. I will be a customer for life, and I am so grateful that I went to Westmont for my first vehicle.

acey3582

Oct 22, 2014

buying a car is a slow process but everything tuned out great thanks to Christopher Creedon. he was very professional and listened to my needs. he took very good care of me and sent me off riding smooth. I've never seen a dealership like this one before and I've bought several cars. thanks c.creedon

jess

Oct 21, 2014

Very happy with my purchase. Used nissan maxima 2011. Super clean. Tim was very helpful ad friendly. He answerd emails and phone calls promptly. Do recommend this place.

Kumar

Oct 17, 2014

I recently bought my new Mercesdez Benz CLA250 sedan from Mercesdes Benz of Wesmont. They helped with new purchase and the purchase process very easy and friendly. The sales person is very helpful in choosing the model, during sales and after sales process. Thanks to my sales person Val in particular for wonderful purchase process.

JJM

Oct 15, 2014

Awesome service, no hassle and you're in and out quick. Had a software update done on my E350 COMAND unit, quick drop off and pick up, service advisor Brian Reed was great to work with, and the loaner was also quick and easy to pick up and return. I plan to have all services done there moving forward

Westmont Mercedes Fan

Oct 10, 2014

This is my second time purchasing a ML350 from Westmont Mercedes. As always, I had a wonderful experience. Everyone that works there is so knowledgeable. I would highly recommend you checking them out before purchasing from another dealer.

CarGuy

Oct 7, 2014

I purchased an extremely clean and well kept car via the internet from the Mercedes of Westmont team. My Mercedes dealer 45 miles away had the same car at the same price, why did I drive four hours to buy this car? I was treated exceedingly well before, during and after the sale by Mercedes of Westmont. I'm glad I made the drive and honestly I will again not just to purchase but for service as well.

Mercedes Lover

Oct 7, 2014

I had a truly wonderful experience at Mercedes Benz of Westmont. Louis Scaramuzzo was my sales specialist and he guided me through my lease process and provided not only great customer service but also a memorable experience. I couldn't be happier with my new Mercedes! Thank you again! Definitely will recommend this dealership to all my family and friends.

Dan

Oct 3, 2014

My model/yr of S430 has an issue with rough idling, something that I didn't know was across the model at the time. In short, I expressed my displeasure, and I was told to go (back to the south side) where I came from. Nice. Went there on a recommendation from a friend. Haven't considered returning

Maria N.

Sep 30, 2014

Our highest recommendation goes to Earl Sklar, the friendliest sales rep at Mercedes Benz of Westmont. We were so impressed with his customer service that my son and my husband both bought CPOs, and I am currently leasing a 2014 E350, black-on-black. Earl found exactly what we requested and followed-up after each signing, reassuring us that he will remain available for any questions, or concerns. Earl is not only knowledgeable, but he is down-to-earth. Such exceptional customer service before, during, and after the transaction is a rarity!

Vettenut

Sep 30, 2014

Purchased a used 2001 Corvette from Michael Moran. Noticed some warning lights coming on during the drive home. I called Mike and he immediately arranged for a loaner car. They picked up the Corvette and left me the loaner car to use while they repaired my Corvette. The Corvette was repaired and I am very happy with the quality of the repairs. Thanks to Mike for following through and getting my car back to me as quickly as possible.

cornell york

Sep 29, 2014

Prem parikh is one of if not the best customer care manager that I come across since I brought my first Mercedes Benz cls 550, I been to three different dealers but I keep coming back to Mercedes Benz of Westmont because no one makes me feel as special as MBOW, I just recently purchased a 2011 S550 and the first place I took it too was Prem Parikh of MBOW to check everything out since I didn't buy it from MBOW overall a great place to take your vehicle for service

Satisfied customer

Sep 28, 2014

No nonsense, responded promptly to inquiry, negotiated in good faith, and very knowledgeable sales person in Chris Anderson.

D.

Sep 19, 2014

Purchased a new vehicle recently. The staff ( especially salesman Earl) were very friendly, any questions answered right away, always reachable, knowledgeable. Went to the Orland Park first, but would have never done that if had read the reviews :)

Rudsen M. Bueser, MD

Aug 25, 2014

Excellent group of polite personnel. They worked with me and with my wife and gave us a very good period of time dealing with showing us the technology aspect of the car. Made sure we got all the information we needed to drive away with confidence and safety.

Benzman Button

Aug 19, 2014

I couldn't ask for better service and way of purchasing from Mercedes Benz, how intelligent to be hiring a great service man, sales man like Louis Scaramuzzo and the whole team as well. I bought my car a week ago, I am looking forward for what they have to offer next, so enthusiastic.

MarciaRose22

Aug 19, 2014

Was looking to trade in my mustang convertible (third in a row) for something new....looked at a few other convertibles but was advised to just give MB a look by a friend and customer of MB of Westmont.... I checked out the used cars online and decided to give them a look. So glad I did. From the moment I walked in Sam R. and Jim D. couldn't have been more helpful. They showed me several options and were very upfront with what I could afford and their willingness to make it work for me. I was surprised to find I could manage to purchase a MB for darn near the same money as what I had looked at elsewhere. Chris from finance was great to work with as we finalized our purchase and the red roses were a great thank you gift. Follow up calls from Dave Jr and Jim R. really made me feel even better that I walked in to "look" and walked out with a beautiful NEW sexy red C250. Thank you to all involved in making our purchase so exciting. And fun. Now I need to get back there to get more tips on my fun new car !! Highly recommend giving MB a look, you'll be pleasantly surprised at the affordability Westmont provides. Wonder if they give roses when I come in for a car wash ?? Lol.

Mohammed B

Aug 19, 2014

Purchased a used Cadillac from MBOW last month. Sal was awesome and answered all my questions with integrity. More and my family drove from Dekalb and was little hesitant but Sal made us feel comfortable and took care off its to the best of his capabilities. Will definitely do business again at this dealer. Thank you.

Sebastian

Aug 19, 2014

I bought my brand new GL450 at the end of last month, great deal compare with other dealers. Although others finanlly offer lower price, I still switch to Westmont MB, and proved my choice was right. Enjoy our each week car wash for free and fantastic service from their sales staffs, especially Mr. Earl Sklar, he introduced every functions of the cars in very detail and provide training with patient. The GL450 MB 2014 is definately a wonderful family car worth to keep for long period, I really enjoy it.

DirkandPiper

Aug 15, 2014

Best experience I have ever had buying a vehicle! Sal was so helpful and knowledgeable! I felt no pressure at all and was in and out in no time! I will return for our next one and would suggest that you do too! It was well worth the drive of a few hours! Thanks again, Sal!

Marcia Rose

Aug 15, 2014

Was looking to trade in my mustang convertible (third in a row) for something new....looked at a few other convertibles but was advised to just give MB a look by a friend and customer of MB of Westmont.... I checked out the used cars online and decided to give them a look. So glad I did. From the moment I walked in Sam Ramahi and Jim Donahue couldn't have been more helpful. They showed me several options and were very upfront with what I could afford and their willingness to make it work for me. I was surprised to find I could manage to purchase a MB for darn near the same money as what I had looked at elsewhere. Chris from finance was great to work with as we finalized our purchase and the red roses were a great thank you gift. Follow up calls from Dave Jr and Jim Rico really made me feel even better that I walked in to "look" and walked out with a beautiful NEW sexy red C250. Thank you to all involved in making our purchase so exciting. And fun. Now I need to get back there to get more tips on my fun new car !! Highly recommend giving MB a look, you'll be pleasantly surprised at the affordability Westmont provides. Wonder if they give roses when I come in for a car wash ?? Lol.

jimmy the man

Aug 5, 2014

Jim set us up with a ML350 loaded....got me a great deal and gave me great money on my trade in. i got about 7% below sticker, 20k for my jeep and got into a low interest lease with a buy out at end of the lease. We also looked at the GL 450 for my wife....he did everything he could to try to make it work, however she still had 14 months left on her 12' GL 550 and couldn't make it work...but he is the man.

Arthur O

Jul 30, 2014

Had very good experience purchasing GLK350. My sales advisor Earl S. Was very helpful.

Shawn Rodgers

Jul 24, 2014

I had a lease vehicle from the same dealer and was able to trade the vehicle in early and still get a great deal. Everyone at MB of Westmont are very personable and willing to answer my questions. Jose Gomez, my sales rep. made the buying process easy. He listens and gets the car with the features you want and the price you want. Thanks to all the staff! Jose, Chris, Kim, Tom and Ken

Sanjiv Sonavane

Jul 23, 2014

Excellent Service.... Good Service Excellent Service... Good Service Excellent Service.. Good Service Excellent Service. Good Service

Kim Williams

Jul 6, 2014

My husband and I visited several dealerships this weekend and while I can clearly see that MBoW's inventory seem to be well serviced, I don't think they were interested in selling us a car. We trade our cars every 3 years and found my ideal E350 on their lot which had been sitting there for almost 40 days and extended a fair market value offer on their car and almost agreed on a fair price for our trade in. I can't believe the sales manager let us walk over a minimal amount on a car that will be relocated to another dealer in about a week because its been sitting too long and you have in front of you a ready, willing and able buyer. My husband told them over and over that he want to buy the car but at a fair price Only. We left to view a comparable E350 we inquired about at another dealer and got a purchase order for our credit union to cut a check on Monday. I would much rather purchase from Westmont because of the great reviews and I really did like our salesman Sal who was patient and not pushy. He was also very knowledgeably answered all of our questions regarding the interior, exterior of the car and even underneath the hood. Sometimes it's just not necessary to play hardball.

VINCE

Jul 1, 2014

I WAS PLEASED WITH THE OVERALL BUYING EXPERIENCE. MR. JOSE GOMEZ WAS A PLEASURE TO DEAL WITH. THE PRICE I PAID FOR THE 2005 TOYOTA HIGHLANDER WAS FAIR AND I AM HAPPY WITH MY PURCHASE.

Equinoxfam

Jun 27, 2014

Had a wonderful experience with Kimberly. Her customer service attitude was top notch. She went way above and beyond to make sure everything was all right and her follow through is spot on as well. The car we purchased is great so far. Was not pleased with the manager of used cars. The initial value he gave us for our trade in was an insult and almost caused us to walk away. Eventually we got the value we believed we deserved going in but the haggling and insult put a damper on the process, especially from such a nice dealership.

JM

Jun 24, 2014

I had such a great buying experience at Mercedes of Westmont. I could not be happier with my new ML! The salesmen Jim was such a pleasure to work with he made sure I got exactly what I wanted with a great price. I would highly recommend shopping with Mercedes of Westmont.

Sam D

Jun 18, 2014

Let me begin by complimenting westmont mercedes for their excellent staff . I was impress with them the minute I spoke with Earl Sklar. He was very courteous knowledgeable and very prompt on sending me all the info I asked for. He made me feel very comfortable. From the very beginning even provided me his personal cell number. Just in case I had additional questions. Keep in mind this is not the first mercedes dealership that I've done business with. But will certainly return for any future purchase all because Mr. Earl I want to commend westmont mercedes for this marvelous, person earl Sklar. And hope that he be there for many years to come. By the way very happy with my purchase. If you happen to stop by mercedes of westmont be sure to ask for Earl Sklar you won't be dissapointed. Thank you. And will be sending all my friends and family to your dealership if they happen to be in the market for a vehicle.

Bill Gass

Jun 14, 2014

I purchased a model year 2015 S5504V Mercedes-Benz sedan and traded in my MY2011 Mercedes-Benz S5504V in June 2014. My satisfaction with the entire process was excellent. The Sales Associate was truly a gem to work with in learning about the new car and establishing agreement on the price of the new vehicle and the trade-in value of the other car.

Edwin Obien

Jun 9, 2014

Sam R and Barry Scott are wonderful MBenz executives. Thanks a lot for a great experience.

Dominic Reda

May 27, 2014

Great people to do business with. I will send my friends here.

M.K.A.

May 17, 2014

Our salesman Sal was great! We were looking for a used GL450 and he was very patient with us throughout the whole process. We have gone back for questions about the vehicle and Sal has always been there to help. We will definitely recommend Sal and Mercedes Benz of Westmont!

Mr. Happy Customer

May 14, 2014

Bought our GL 550 from another dealership however I a am grated like I have bought several cars from MB Westmont, IL. Will absolutely buy next car from them. Special thanks to Matt Price for always making the process easy and informative.

Jim Woodring

Apr 14, 2014

I worked with a sales pro named Mike, via email. Though I was prepared to buy, my buying motive was interrupted by a medical problem that postponed my ability to make the purchase. Mike was quick to respond, professional in answering my questions and very polite about my not being able to make the purchase at this time. From that area originally, I am familiar with the dealership and know it to be a top-tier organization.

D Currier

Apr 7, 2014

We purchased an absolutely marvelous vehicle from Jim Fico yesterday. Jim worked tirelessly for three days to consummate the deal. You have a wonderful dealership and you run it with class! One asset you have, that no one else has, is Jim Fico! He has achieved excellence in: attitude, relationship building and selling style. He made the 'process' a pleasure. I'm sure you recognize Jim is a rare talent. I hope you reward him over and above your ordinary performers. Best Regards, Dave Currier Elizabeth Irmen

KronJ

Apr 6, 2014

I had an excellent experience purchasing a car from Bob Polanek of Mercedes-Benz of Westmont. They had the best inventory. They were eager to earn our business. The sales/delivery process was seamless. I am planning to purchase another car in a few months. I plan to start with them.

Janice,

Mar 25, 2014

I am extremely satisfied with the experience of dealing with the entire staff at Mercedes-Benz of Westmont. When I visited the dealership, I was very explicit as to all the features I wanted on my car, along with the color of the interior and exterior. Kimberly Cager, my sales representative, assisted in finding me the exact car I desired. I valued her expertise and patience in answering my multitude of questions. I never felt pressure to purchase the car, even though through her efforts the car met all my expectations. Ms. Cager has readily answered my phone calls with questions that have arisen after my purchase. I have advised two of my friends who are interested in purchasing a Mercedes to contact Ms. Cager. Furthermore, Ms. Cager's expertise, friendly outgoing personality, and relaxed method of dealing with customers is truly an asset to the Mercedes-Benz dealership. I absolutely love the driving experience of a Mercedes-Benz!!!

kentrouse

Mar 13, 2014

I just bought my second Mercedes from this dealership and had the same people to work with, they were super. Earl is awsome! He negotiates in your behalf 100%, explains all facets of the car and is not pushy. I will go back again. Westmont Mercedes tops all MB dealers around.

Bill & Nancy Potter

Jan 28, 2014

If your in the market for a Mercedes-Benz this is the dealership to visit. We purchased a 2011 GLK 350 and couldn't be happier. Our salesman Zachary Dobson was great! patiently explaining all of the cars features and getting us the best possible price. We are completely satisfied and would recommend this dealership to family and friends.Thank you Zachary, it was a pleasure to work with you.

Fik

Dec 17, 2013

I am not sure a short testimony will do justice to the fantastic treatment I get each and every time I go Mercedes of Westmont. My Salesman Jim Fico was very instrumental in helping me make up my mind about cars and I think because of his honesty, dedication I ended up buying 2 Mercedes cars and another used foreign car from him within a year and a half. My last trip there was about 3 weeks ago, where he went out of his way to make me feel great about buying an ML350. I ended up driving it home that same day and it is now nicely parked in my garage next to the gorgeous AMG E350 he sold me about a year and half ago. Don't think a minute that Jim is pushy and makes you buy cars. Not at all, he is very honest and he always make sure, it is MY CALL and it is my DECISION. I cant say enough about the great respect, honesty and guidance I receive from Jim. And I cannot forget about Kevin, who always facilitates the sale for me and so far, I am always feeling that I left with a great car, a great deal and I really do not mind telling good things about these 2 gentlemen. During my last purchase, Kevin called me the day after Thanksgiving to let me know that they have accepted the offer I gave them, and I am not kidding you, I walked out driving a great car I liked and they gave me good money for my trade in. I highly recommend that place. It is full of professionals, but my buddy and now friend will always be Jim Fico. Kevin is a very reasonable man who always tries to satisfy you. Very good team. Great job guys. PS: I live in Naperville and I do business with the guys at Westmont....It is worth the drive,, that should tell you something... very nice team at westmont.

Mark F.

Dec 9, 2013

Chris once again proved why I always return to Westmont for my fresh Mercedes. Professional service, great deal and long term follow up on customer satisfaction.

Ron N.

Dec 6, 2013

I was looking to purchase a new MB ML350 and researched Mercedes Benz of Westmont for customer satisfaction reviews. The dealership stood out for their high degree of professionalism and returning customers. I also found that Jim Fico, the salesman who sold me my 2000 ML320 was now working at the dealership. Jim is the perfect salesman. He listens to the customer and is helpful in making the buying process as stress free as possible. He is very personable and knowledgeable about his products. After looking at new cars, he suggested an option of buying a low mileage 2013 ML350 that came off of a short term lease. The car was the color that I preferred and was loaded with options and also priced at a significant discount over new. This was the perfect solution for me. Thanks Jim.

Maurice Thompson

Nov 25, 2013

The car buying experience with Mercedes-Benz of Westmont was wonderful with my sales man Chris Clarke. I felt like they not only gave me what I wanted they went over and beyond to make my purchase feel as if it was the best choice to make. The sales men did not pressure me to do anything I didnt want to do and they told the truth every step of the way. I was totally happy with my purchase and will not only send people to there facility I would alwyas come back to buy a car!!!!!!!!!

TJT

Nov 25, 2013

Chris Clarke made the process enjoyable. All questions were answered timely and they stood behind their word. It was an overall great experience. Would buy from them again.

Bob Lambert

Nov 22, 2013

My dealings with Sales Representative, Jim Fico and Manager, Sam Ramahi were exquisite. They were thoughtful and helpful at every turn. A total pleasure to do business with. both of them are a credit to the Mercedes-Benz family. Thanks guys.

Maurice Thompson

Nov 20, 2013

THe car buying experience with Mercedes-Benz of Westmont was wonderful. I felt like they not only gave me what I wanted they went over and beyond to make my purchase feel as if it was the best choice to make. The sales men did not pressure me to do anything I didnt want to do and they told the truth every step of the way. I was totally happy with my purchase and will not only send people to there facility I would alwyas come back to buy a car!!!!!!!!!

srita

Nov 17, 2013

My experience with Mercedes-Benz of Westmont was one of the best car buying experiences ever. Previously I had emailed a few other Mercedes dealers and all I received was a general response. I contacted Zachary Dobson at Mercedes-Benz of Westmont via email and he gave me a great price right from the start. I talked to Zachary over the phone a couple of times, set up an appointment to go to the dealership to finish the deal and in a short time I was driving down the road in my brand new Mercedes-Benz. Thank you Zachary Dobson and the entire team at Mercedes-Benz of Westmont, I love my new car!!!

KelleyM

Nov 12, 2013

Top notch experience with my first Mercedes Benz vehicle! My salesman, Jim Fico gave me a deal worth driving 80 miles for and I am thrilled with my C300! I will definitely return to Westmont in the future and refer anyone looking for a new car.

Calvin and The Princess

Nov 11, 2013

I cannot say enough about Mercedes-Benz of Westmont and their fantastic sales staff of whom Jim Fico is exemplary. He takes a personal interest in each customers' needs, wants, interests and purchasing preferences. Here's an example of how he managed our most recent purchase of our 2014 Mercedes e350 Sport 4matic. When he first showed me the car, I could discern little difference between the 2014 and my 2011. However, as I have learned and he taught me, beneath the 2014s subtle styling differences is a whole new animal. In fact, it is a totally different car from my 2011. Starting with an S class ride, fantastic performance, and yes even better fuel economy. My 2011 was great, getting 18 to 19 mpg, but this guy is getting 2 to 3 more mpg and with 50 more horses under the hood. Unbelievable! But thats just the start everyday Im learning new features, some of which I have never seen on any car. Like the brake hold feature which allows you to depress the brake pedal hard and release your foot for long waits at railroad crossings, long lights etc. I could rave on but suffice it to say Westmont gave us a great deal on the purchase and my trade. This is particularly pertinent, because we usually dont trade after only two years especially with such low miles on our trade, but this was really worth it. This makes our eight Mercedes from Westmont (formerly Laurel) Mercedes. You can count on it that we'll make future purchases as well. Why? Because great dealer relationships only start with the purchase. It is service after the sale that cements relationships. And Westmont Mercedes proves their worth time-after-time. That's what makes us come back for more.

Alex Nelson

Nov 7, 2013

My first car buying experience solo was made easy by the facilities and personnel at Mercedes-Benz of Westmont. I had a wonderful experience buying my CLA 250 from them and if anyone was looking to perchance a new car I would recommend going and taking a look at Mercedes-Benz of Westmont.

Mina G

Nov 5, 2013

This is my first time purchasing a Mercedes Benz and I must say it was the best experience I've ever had. Our salesman, Sal Santiago, was exceptional and extremely understanding of my needs. He made sure he did what he could to get me the vehicle i wanted. He not only found my car, but followed up with me to make sure I was completely satisfied. I am a fan of Mercedes....thanks Sal and Mercedes Benz Westmont

Bob Jones

Nov 1, 2013

I have been a Mercedes owner for about ten years. I purchased 2014 E-350 a few weeks ago and just took delivery of a 2014 S-550. They are both magnificent cars, especially the S-550. Jim Fico has been my salesman for all my Mercedes,except for the first one. He is a first-class salesman. He wants to make sure all your needs are fulfilled. If there are any questions, he makes sure you get the answers. My wife and I are completely satisfied.

Lori S

Oct 30, 2013

After requesting a test drive of the new CLA on their website, I received a prompt reply from salesman, Jim Fico. He was well prepared when I arrived at the dealership later that day with answers to all of my questions about the CLA as well as the C300. He also allowed adequate test drives so that I could really get a good feel for the cars and spent time with me viewing their inventory. Price negotiation and lease financing were also made as pleasant as possible. Jim is very professional, knowledgeable about the cars and prompt with follow up. I couldn't have asked for a better buying experience. I have driven Audis for over 20 years, and am so pleased with the switch to my new C300!

John S

Oct 25, 2013

We purchased our first Mercedes last week and are enjoying our car. Rolly Davidson was our sales Specialist who made our purchase quite pleasant.He is very professional and pleasant. He did select the right vehicle for us.

ladallen1

Sep 30, 2013

Brian is extremely helpful, professional, knowledgeable, courteous, and dependable. He is a man of his word. Your car will be ready when he says it will be ready! Time is important!! Furthermore, he always does great work!!.

Tim Heath

Sep 14, 2013

This is the second vehicle purchased by my wife and I in the last 14 months at mercedes Benz of Westmont. It is because of Wayne Anderson. His service is second to none. Integrity, honesty, and really wants you to get the right deal, not just a deal. I will continue to use Wayne's services whenever I need a vehicle.

Alexander H.

Sep 8, 2013

This is the second time in about 3 years I have bought a car from Westmont Mercedes. I have no complaints in dealing with them. The staff and management are good people that are willing to help you make a deal. Jim F. was my sales associate and I couldn't say a bad thing about him. Would recommend anyone to go there and given Mercedes rates and financing you can't go wrong.

Pete

Aug 1, 2013

I bought a key from Westmont and could turn on the car and drive it but the windows and door locks would not operate so I took it to the dealer to have it checked out they told me it had some problem and needed to leave it to got diagnosed I said ok and left it on 7/30/13. Jason from service called me and said they found the problem and told me how much it would cost to repair it I told him I could not afford it now. He told me I owe $300. for the diagnostic. they returned the car back to me not running, the key does not unlock the steering wheel and can not put the car even on neutral to be able to move it. I had to get it towed to my house and now it is sitting in the middle of my driveway locked. I took this car driving there and should have got it back the same way. it is not my fault that the mechanic did not know what he was doing. now my car is worst then before I took it there. Oh they took off $100. to help me for the tow. I think this was unjust and the car should have been given back to me in the same conditions when I took it to this dealer.

Novagw

Jul 29, 2013

I walked into this Mercedes dealership to look at a used Ford, and the sales department stunned me with the treatment that I received. Louis, my salesman, was friendly and accommodating. There was NO high pressure pitch, or any attempt to push me into something beyond my means. There was just friendly dialogue. The entire staff was very friendly, and Kevin, the used car manager, was truly professional. I visited their store on a Saturday, so I was even treated to a hot dog, burger, steak, and soda! The showroom and lounge were also very nice, but their most important asset, their people made buying a used car an absolute pleasure...By the way, I just love the 2008 Fusion that I drove away in! They cleaned it up nearly spotless, filled up the gas tank, and away I went. A++++ all around!

The Paisanos

Jul 15, 2013

Today we purchased a low mileage pre-owned Mercedes with the able assistance of a delightful young man, Nick Fricano. He made the whole experience easy and fun, and... He helped me discover I was born to drive a Mercedes!

Ed

Jun 28, 2013

Just purchased an E350 4Matic and was working with Jose Gomez, remotely, as I'm a West Coast buyer. He was attentive, responsive, and candid. Buying a car unseen always include certain degree of uncertainty, Jose provided a high degree of honesty and made the process a turn-key experience. I'd do business with Jose and MB of Westmount again.

Acura RL

Jun 17, 2013

Great place and good folks to talk too. The salesman was very professional and helpful. Thanks.

Cindy

May 28, 2013

Jim Fico was the best. He made the buying experience painless (and as many of you know, buying a car is never a painless experience) for both me and my husband. He was patient, always answered by calls and emails in a timely fashion. The flowers he had in my new SUV when I picked it up was a nice touch. We will definitely buy again from both Mercedes of Westmont and definitely from Jim Fico... Thank you again Jim. It was our pleasure doing business with you...

SCW

May 14, 2013

Our first experience in purchasing a Mercedes was exceptional. Our Sales Consultant, Nick Fricano, took the time we needed to make an informed decision. He was very easy to work with and showed us a variety of options to consider. The cost of the ML530 was fair which made our decision easy. We would also like to compliment the Sales Team Associate, DJ Fricano. He was able to provide us with an overview of all the different features of our vehicle. DJ was very approachable and was very thorough when setting up our phone, itunes and contacts with our vehicle. Both Nick and DJ have taken the time to make follow up calls to ensure that we are satisfied and have no further questions. I would highly recommend this dealership as the sales and technical staff are genuinely interested in customer service.

Joycetardio

May 13, 2013

I shopped around at several dealerships and when I finnaly came to Westmont, I was very impressed. The location was bright and clean and my salesman, Ear Sklar was very helpful and knowledgeable. All of the staff was friendly and helpful, it was a joy to not have to deal with sales people who are only interested in making a sale and not in your individual needs. Earl was very professional and extremely patient with me, he has been super nice and courteous and went above and beyond to assist me with learning how to operate my new car. Earl has been most generous with his time helping to familiarize me with the many options on my car.I could not have had a better experience with my car purchase and I would definitely recommend Westmont Mercedes to my friends and family members. I like this new breed of car salesmen, who are so much better than the pushy ones of the past.ps: I love my car and could not be happier with my choice.

Mike

Apr 15, 2013

Great service. Very clear and easy to understand with the out of state buy. I found them courteous and with the 60 day guarantee with every purchase from Westmont, I had a great feeling of new ownership without fear of something breaking out the lot. I could find nothing in Michigan this clean for the price!

Dandy Don

Apr 2, 2013

I purchased a pre-driven CLS 550. The process was very up front and fairly priced. I did a lot of homework and I would recommend this dealer for a new or pre-driven vehicle.

JAM

Apr 2, 2013

I recently purchased a new E350W4. Great customer service and attention. Some of the best I have had. My sales person was Rolly Davidson. They follow up to ensure satisfaction has been fantastic. A great buying experience.

A. Amin

Mar 21, 2013

Last week, I first contacted the Internet sales department at Mercedes of Westmont regarding interest in a used vehicle I saw on their website. Jim Fico emailed me back within 10 minutes and he provided the information I requested. He also followed up with a phone call shortly thereafter. I then decided to visit the dealership later that day and met with Jim Fico. He was very attentive and thoroughly provided answers to any questions I had. In 20 minutes the deal was done, I purchased the vehicle I expressed interest in. Last night, I went back to Mercedes of Westmont and I bought another car for my sister from Mercedes of Westmont with Jim Ficos help. Jim was very professional, very knowledgeable and very honest. Jim was simply outstanding. I will definitely recommend Jim and this dealership to ALL of our family and friends. Thanks Jim for such a wonderful service. Keep up the good work.

Bill with a nice ride

Mar 10, 2013

Started out looking at new ML350s but decided a 1 -2 year old, low mileage vehicle would better meet my needs. Mercedes of Westmont had a 2012 never titled unit with 10,000 miles in like new condition. It is now in my garage. The negotiation was quick and very fair.

tomsalv123

Mar 10, 2013

A friend of mine had purchased a car from Earl at Mercedes of Westmont and recommended I see him. I called first to set up a time, there was 3 different cars I wanted to drive. Earl listened to what was important to me, took his time on each vehicle, and we ended up leasing an E350 sedan. Earl knew the electronics like he invented them himself. The following day we purchased my daughter a used C class from Earl as well. I like that he programmed his personal cell phone into both vehicles in case either of us had any questions down the road. The free car washes, free loaner cars, and Earl's attentive and kind service is the reason why I took the time to write this review. I thoroughly recommend Earl at Westmont Mercedes Benz.

Mel D

Mar 5, 2013

Mr. Nick Fricano a young sales consultant made sure that our experience during our purchase of a vehicle at Mercedes Benz at Westmont was a smooth transistion from start to end. Great job.....

Amar

Feb 28, 2013

This was the last stop on my certified pre-owned purchase journey, and it was by far the best. I was leery from the experience I just dealt with at another MB dealership, and was kind of expecting a similar experience here. I was expecting an "indifference" sales approach, which I had just seen at the last stop. When I called MB of Westmont, I spoke to a Jim Fico. He was the one that kept me driving a Mercedes. If I had another bad experience at an MB dealership, I was ready to look at another brand altogether. Jim was patient, did not pressure me into a purchase, and the finance team got me approved for an outrageously low interest rate. The entire process was smooth. I walked in to just take a look, test drive the car, and "test drive" the dealership. This one was double the distance of at least 2 other MB dealerships, but would go back for my next MB purchase without hesitation. They are that good. So far, the service process has been smooth as well. If you're looking for an excellent sales and service process at the same place, go here. Make sure to ask for Jim Fico, that guy is great to work with.

Mike

Feb 26, 2013

We purchased a Mercedes E350 and a few weeks later an E300 from this store. These units were our 6th and 7th vehicles purchased from this store. We have always been pleased with the sales process and service from this store. We highly recommend them as a excellent choice.

KEVIN INDY

Feb 18, 2013

i WORK WITH A YOUNG MAN OVER THE PHONE AND HE HANDLE ME WITH CARE AND CONCERNED IN GETTING ME THE CAR I WAS WANTING. THEY GAVE ME A FAIR PRICE FOR MY TRADE IN AND A GREAT VALUE FOR THE CAR I PURCHASED. ALL OVER THE PHONE. WHILE TRUSTING THE TRADE WAS WHAT I SAID IT WAS, AND THE NEW CAR WAS WHAT THEY SAID IT WAS. VERY PLEASED AND WOULD DO IT AGAIN

Dave

Jan 9, 2013

I was in the market for a new car, and after doing a considerable amount of research, I decided on Mercedes-Benz. All of my online research indicated that Mercedes-Benz of Westmont was a large, reputable dealership with a nice inventory of new and CPO cars. I was extremely satisfied with my experience at this dealership, based in no small part to my dealings with Sales Professional, Wayne Anderson. The dealership has everything you would expect from a luxury car dealership (clean, well appointed, complimentary coffee, etc.), but those things alone wouldn't get you very far without the customer service to back it up. Wayne was knowledgeable about the Mercedes-Benz model lines as well as the specific inventory of the dealership. After listening to what I wanted, he was able to find me a few sedans that met my wants and went over the differences between them. There was no pressure, and the conversation was comfortable. I went with a 1 year old CPO E550 that I LOVE. I haven't had a service appointment, so I can't comment on that, but everything else so far has been first rate. Wayne was great, and I would recommend him to a friend or family member without reservation. A+

Jim Stange

Jan 9, 2013

Jim FicoJim , thank you for your help in selling me my 2007 SL550 Mercedes! You are great to deal with! Also thanks to Dave your GM, Kevin, your Use Car Manager, and Scott your Service Manager.Jim Stange

KEF

Jan 9, 2013

I was interested in buying a Mercedes Benz sports car and contacted Mercedes Benz of Westmont. I provided exactly was I was looking for to Jim Donohue and he went out of his way to get me what I wanted and more. The way Jim and the dealership treated me and handled my transaction was beyond anything I ever experienced from a car dealership. I would recommend them to everyone I know.

Just A Mom

Dec 9, 2012

I've been buying Mercedes from MERCEDES OF WESTMONT for 35 years because they are the best! Yes, I've looked at other dealerships, but, Tim Burns and Ton Flessor are the type of honest salesmen you want to deal with again and again. The service is always excellent, and if they don't have something you want, they'll find it. Once you experience the smooth and speedy transaction of purchasing a Mercedes from MERCEDES OF WESTMONT, you'll be hooked. I am.

Danny C.

Dec 3, 2012

Our guy Earl was upfront and very accommodating. This is a big dealership with a humble approach. Everyone has a smile in their faces and there was never any pressure from Earl or any of the staff that handled us. It was straight up customer service, more power to Westmont MB.

Big Shooter

Nov 16, 2012

We recently went shopping to replace our 2004 BMW 5 series. We already have had a great experience with our 2001 ML320 so we decided to go the Mercedes route for a car. We started looking at Certified Pre-owned. Our salesman was not pushy at all. He said a couple things that I found funny, like "you are going to want to adopt me when you see this deal" but it wasn't obnoxious.....he was the consummate professional. We left that first day not too sure what we wanted to do. After some advice from friends about considering a lease we went back a couple days later. The salesman had a couple of the brand new C series, in colors that he knew we were interested-in, ready for us to see. We left that night with a brand new car that we leased. The salesman, finance and guy who demoed all the gadgets in the car were wonderful!! Most people say they don't want to go through the car buying experience anytime soon. Although I don't want to have to buy another car anytime soon, I know MB of Westmont will be the first place I go!!

Josh H

Nov 8, 2012

Mercedes-Benz of Westmont is a first-class buying experience. They will treat you fairly and professionally, and it won't be a hassle like other places.

Dennis

Oct 21, 2012

I recently purchased a Certified PreOwned Mercedes. This was one of the easiest car purchases ever. The Sales and Finance staff were outstanding and the deal was even better. No problem referring people to MB Westmont ever.

tjheath0423

Sep 10, 2012

Wayne was the consumate professional. He was not pushy or overly aggressive, just listened to to our questions and needs and supplied us with the correct answers. He was courteous and friendly and we would certainly welcome working with him again. He was a real pleasure. I would highly recommend any one looking for a new car to work with Wayne.

New car owner

Sep 5, 2012

Wayne Anderson was very helpful in purchasing my new car. He was very responsive .

jschulz

Sep 4, 2012

I stopped by looking at a certified 2012 E350 Mercedes Benz. I was in a hurry. Jim Fico gave me his card without pressure. I told him I would return at 2:00. Jim welcomed me, answered all my question, took me for a test drive, and did a great job. I make my living in Sales and appreciated high quality sales people. I am critical of those who are not. It turned out with the help of Jim Fricano, General Manager, and some "negotiations" I was able to drive away in a brand new MB E350. Christopher Seamans in Finance, was professional too. I received a good trade in, arranged a loan that I will pay off shortly, and received good advice. Saved some additional money by prepaying for maintenance. A good experience. Highly recommended. Jeff Schulz

Saeed A Majeed

Aug 24, 2012

This is a CLASS DEALERSHIP with knowledgable, personable and professional staff.We are very happy with out purchase of C350 - excellent price and very happy with the car.Thank you W Anderson for making the entire transaction painless. Have done some research beforehand, we were literally on her our way home in our purchased car in approximately one hour.These guys do the little things RIGHT.We ven appreciated the 2 cold bottles of water for the drive hom "hey its a hot day you might need these"!One does not buy cars every day. We will knock at thd orrs again before our next purchase - rest assured!THANK YOU GUYS!Highly recommended.

Jfick56

Jun 5, 2012

I just bought my first Mercedes and my first pre-owned vehicle. My salesman, Wayne Anderson, had been emailing me information about vehicles that he thought I may be interested in purchasing. It took me a while to find the car that I ended up getting, but he never gave up on me. He emailed me information on a Friday regarding a car that looked like a viable option forme. I went in on Saturday to look at it, it was exactly what I was looking for.....purchased right then. Wayne was very helpful and made the experience painless. The Mercedes SLK 280 convertible that I purchased is a 2006. It is in great condition, people who see can't believe that it is not new. For me, buying a car is about as much fun as buying a bathing suit, but Wayne helped make the experience an enjoyable one. This is also the first car that I financed and the process was quick and easy. Chris (i think that was his name)was extremely helpful and made sure that I understood each and every form (and there were many) that I was signing. I would absolutely recommend Wayne Anderson and the dealership if you are looking to purchase a Mercedes in the near future,

joycerichardson

May 25, 2012

I would like to state that I have purchased 3 Mercedes Benz from this particular dealership. 2 new and 1 used. I have had nothing but the best customer service, as well as, go getters on my team. I call Jim, Sam and myself the 3 musketeers because with every purchase these are the gentlemen I have dealt with and I would not have it any other way. We have a special bond like non I've felt before with other dealerships. They are fantastic. Chris happened to be in on my last deal 3 days ago so now he is a part of it. He had me in and out in a matter of 15 minutes tops with the deal complete. I recommend Westmont Dealership to everyone. Thanks guys you are the bestessssss.Kind Regards,Joyce Richardson

woodsonj

Oct 3, 2011

Jose and Kevin were awesome!! We had some previous credit issues, and through sheer persistence by all 3 Mercedes reps. at Westmont, I am driving a wonderful Ml350!!Thank You, J. Woodson, Western Suburbs, Illinois

redgie

Nov 23, 2010

This is the complain I filed in the better business bureauThank you for using the Better Business Bureau's Online Complaint System.Filed against : Mercedes-Benz of Westmont200 E. Ogden Ave. Westmont IL 60559-1342Complaint Description:We purchased a used car worth 20K BMW to Westmont of Mercedes Benz (11/11/2010), prior this to visit the dealer we exchange email and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper cover, His own words "We are not mom's and pop dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles). I received a call from the service advisor the Jim Fico and Mike Amato will have to authorize the repair, waited for two days no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told they will NOT cover the repair since the price of the has been lowered and no profit margin bottom line they refused to authorize repair of the oil leaked and told the already lower the purchase price from 24K to 20K. However during the test drive the sales did NOT informed us of any issue with car. In fact he told my family that any used car they sell goes to a detail checking from the dealership, this one is a BMW since the have the sister company Westmont of BMW it went to BMW for checking before selling the car. The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to fix it. I was not informed of any issue during the test drive. Please let me know if you need any documentation to support my claim.

kanapa

Oct 9, 2008

Took my car for engine oil chainge in December 2007. Just for one engine oil change, 4 employees drove the vehicle. When car was services, I way on my way to leave when I noticed that the passenger side mirror was broken. It was so obvious but they were hoping that once I drive off the dealership, they would be off the hook. However, I noticed the damage before I even got in the car.To me, this is a lack of personal responsibility. Where is the pride of ownership? How are their employees proud of what they do? It looks like all of them hate their jobs. If that is the case, I suggest the owner starts recruiting new fresh eager technicians who are deeply interested to exceed in what they do and also provide the best mechanical solutions to their customers.Don't focus on the revenue, focus on the quality service and the money will come anyway!