Mercedes-Benz of Owings Mills reviews

Tammy

Aug 15, 2016

The car buying experience was quick and efficient. I drove the car home the same day. Mercedes of Owings Mills is a professional and well run dealership. I would highly recommend them for your next used car purchase.

scott nortman

Aug 8, 2016

We worked with other Mercedes dealers in the past in the Maryland area and I have to say Owings Mills treated us the best by far. Salesman ND and Sale Manager Jim Abrecht were great people to work with, they 100% they truly care about the customer, and demonstrated their professionalize. Then Chris Thompson, the product concierge, was down to earth and very professional, he knew the ins and outs of the car, and took great care of us, Fran King was a true delight to work with the financing part as well. I'd highly recommend this dealership to anyone looking to buy their next Mercedes

Dave

Jul 29, 2016

Just bought my SECOND Mercedes from Mercedes Benz of Owings Mills (fourth Benz overall) and I am completely over the moon! For this new car, I had a thousand different picky questions during the buying process. Everyone I spoke with - my salesman Dylan Jones, sales manager Jim Albrecht - were not only patient and informative, but actively sought to ensure my concerns were met, following up with me via email, phone, text. It made me feel incredibly comfortable because I knew those guys worked really hard to make me happy. I won't even talk about the GREAT deal I got - I got the EXACT car I wanted at an incredible price. When the car was delivered, the MBOM "TEAM" - sales, finance, and even parts and service, met with me to make sure everything was in place (mbrace setup, Bluetooth). The car was spotless with a full tank of gas, and I've been loving it ever since!!If you're ever in the market for a new or certified pre-owned Mercedes, Owings Mills is the BEST in the Baltimore region! They've got a huge inventory, and will work to get you the Mercedes you've always wanted. It's the goal of the entire team effort to make your experience effortless - and they go above and beyond to satisfy their customers!

Smitty

Jul 29, 2016

Just bought my SECOND Mercedes from Mercedes Benz of Owings Mills (fourth Benz overall) and I am completely over the moon! For this new car, I had a thousand different picky questions during the buying process. Everyone I spoke with - my salesman Dylan Jones, sales manager Jim Albrecht - were not only patient and informative, but actively sought to ensure my concerns were met, following up with me via email, phone, text. It made me feel incredibly comfortable because I knew those guys worked really hard to make me happy. I won't even talk about the GREAT deal I got - I got the EXACT car I wanted at an incredible price. When the car was delivered, the MBOM "TEAM" - sales, finance, and even parts and service, met with me to make sure everything was in place (mbrace setup, Bluetooth). The car was spotless with a full tank of gas, and I've been loving it ever since!!If you're ever in the market for a new or certified pre-owned Mercedes, Owings Mills is the BEST in the Baltimore region! They've got a huge inventory, and will work to get you the Mercedes you've always wanted. It's the goal of the entire team effort to make your experience effortless - and they go above and beyond to satisfy their customers!

MattDC

Jul 27, 2016

Largely my experience at Mercedes-Benz of Owings Mills was positive. I had some difficulties with the finance department in ensuring paperwork was accurate but the entire staff at Owings Mills made up for it and got everything in order. I would recommend that those who are first time buyers into the Mercedes-Benz brand and in live in the Owings Mills area give them a go. I am waiting to review the quality of repairs when I pick up my vehicle later this week and will update when I do. It was receiving some cosmetic fixes that were agreed upon during the purchase of the vehicle.

Raj Dhingra

Jul 15, 2016

Recently purchased 2014 E350 Certified from Mercedes Benz of Owings Mills. Great Dealership with great Management, Sales team and service department. My experience was excellent, from start to finish. Lauren Farrell was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. She did everything she could to assist in the purchase of the vehicle to make sure all expectations were met. Also made follow up phone calls to assure compete satisfaction. I would highly recommend this dealership.

RAJ

Jul 15, 2016

Recently purchased 2014 E350 Certified from Mercedes Benz of Owings Mills. Great Dealership with great Management, Sales team and service department. My experience was excellent, from start to finish. Lauren Farrell was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. She did everything she could to assist in the purchase of the vehicle to make sure all expectations were met. Also made follow up phone calls to assure compete satisfaction. I would highly recommend this dealership.

EddieC

Jul 10, 2016

One of the best experience I've ever had when buying a car! Saleman was very knowledgeable and just an all around person to do business with! Before leaving, wanted to hug everyone I saw! That usually don't happen at the dealership!

Larry and Sue

Jul 8, 2016

Lauren was our sales person and she was wonderful. She came out to greet us as we were walking to the front door and she said she would get us in a car that day...and she did. The sales and finance team were great, too.

CHARHONDA KING

Jun 27, 2016

Kyle Weiman is the ABSOLUTE BEST SALESMAN EVER!!!! He made my experience fun, enjoyable, and full of laughter. I also would like to thank one of the managers Jeffrey Berlant - his side job should be comic. He kept me in tears. I went in looking for a car, and came out a very happy customer... YOU GUYS ROCK!!!!

Justin Chambers

Jun 27, 2016

I came to the Benz dealerahip with my friend Shannon to buy a car and i was so impressed with shawnae. She was very nice and took her time with my friend. She even gave her some ideas to save her some money. We came back today to get the heated seats that she promised shannon. She took great care of us again.

Anthony

Jun 26, 2016

Lauren thank you for making the buying experience fun. You Rock!

Angela

Jun 21, 2016

Lauren did a great job with making me comfortable during the buying process. Lauren gets an "A" for customer service.

Tlc222

Jun 21, 2016

Kyle Weiman was top notch very nice and helpful no stress at all. Thanks to the rest of the staff everyone was nice. Go see Kyle..

Gary S. Bernstein

Jun 8, 2016

I have been buying or leasing a Mercedes Benz since 1993. I just had as good a sales experience as you can have leasing a C450 AMG. Sheldon Wollman was a pleasure and should be as he is probably the most experienced Mercedes salesman in the state. He knows the product and he makes sure he knows his customer. I also dealt with Jeff Berlant, the GM, as the car had to be secured out-of-state. The concierge, Chris, who went over the features was as nice and knowledgeable as could be. This is how you are to be treated when buying/leasing a luxury car. They would treat any customer the same, even if they were selling a luxury brand, as these are fine people and a pleasure to do business with.

Gary Bernstein

Jun 8, 2016

I have been buying or leasing a Mercedes Benz since 1993. I just had as good a sales experience as you can have leasing a C450 AMG. Sheldon Wollman was a pleasure and should be as he is probably the most experienced Mercedes salesman in the state. He knows the product and he makes sure he knows his customer. I also dealt with Jeff Berlant, the GM, as the car had to be secured out-of-state. The concierge, Chris, who went over the features was as nice and knowledgeable as could be. This is how you are to be treated when buying/leasing a luxury car. They would treat any customer the same, even if they were selling a luxury brand, as these are fine people and a pleasure to do business with.

FloridaGirl

Jun 2, 2016

I purchased a CPO Mercedes over the Memorial Day Weekend. I found the staff to be courteous, professional and my Sales Rep Kyle W was just outstanding. Kyle went above and beyond to make the deal without pressure. Kyle has the "perfect" personality for Customer Service/Sales. This was really the most pleasurable experience that I have had in buying a car. Kyle, Fran, the Finance Manager,Jim, Manager all contributed to a Great Experience as my signed on the dotted line.

kooroshN

May 31, 2016

I visited them once and they started calling me several times to convince me to buy a car. At the memorial day, my wife and I went there and after a 4-hour negotiation we made a deal and bought a GLA250 Mercedes. we signed all the papers, they gifted us and also they called to Gieco and purchase insurance policy for us. we were supposed to pick up the vehicle tomorrow. Surprisingly, tomorrow while we were at the bank and preparing the check order, they started rejecting calls on behalf of us and the bank agent. After a lot of attempt to contact them, the manager called me and told me that we sold that vehicle to another customer. Unbelievably, when I asked them what is the reason for this kind of behavior to your customer, he said you can come and pick another car!!!!!!

Bosskim77

May 18, 2016

My experience with the Sales team Rene J. and Jason R. was top notch. Christine Finance also was great in helping make the deal work for me and I am riding in my dream car.

riruff

Apr 24, 2016

This is absolutely the most unresponsive dealership of premium cars with whom I've dealt.Neither the general manager nor the sales manager have tried to return my contacts for problem with purchased vehicle.

ROGIE

Apr 23, 2016

ON 4/22/15, MY CREDIT WAS OPENED FOR A PARTICULAR CAR I WAS INTERESTED ON BUYING BUT I WAS NOT ABLE TO FINISH THE PROCESS BECAUSE I HAVE TO WORK THAT NIGHT. I ASKED MY FATHER TO GO BACK AND GIVE THEM A DEPOSIT JUST TO RESERVE THE CAR TO ME FOR THE NEXT DAY BUT THE MANAGER SAID HE CANNOT TAKE THE RESERVATION. HE TOLD MY FATHER THAT I WILL BE THE FIRST PRIORITY ON THE NEXT DAY IF THAT CAR IS NOT SOLD THAT NIGHT. AT 10 PM, THE SALES REP JIMI CALLED ME AT WORK CONFIRMING MY APPOINTMENT FOR 9-10 AM THE FOLLOWING DAY. I ARRIVED AT THE DEALERSHIP AT 9:05 AM AND TALKED TO JIMI RIGHT AWAY AND TOLD HIM THAT I NEED IT DONE BEFORE NOONTIME AS I HAVE TO WORK AGAIN THAT NIGHT. I GAVE HIM MY BANK APPROVAL PAPER WORKS. WE WAITED UNTIL AROUND 11:15 AM BUT SEEMS NOTHING WAS HAPPENING. SO MY FATHER TALKED TO JIMI AGAIN AND WE WERE TOLD THAT HE WILL GET THE MANAGER FOR US. THE MANAGER TOLD US THAT THE CAR WAS ALREADY SOLD 20 MINUTES AGO. I WAS SO UPSET FOR THE WASTE OF TIME. OUR FAMILY BOUGHT 8 CARS TO MILE ONE COMPANY OVER THE PAST 8 YEARS AND WE HAVE BEEN LOYAL TO THEM. BUT THIS EXPERIENCE WILL CHANGE MY OUTLOOK ABOUT THIS COMPANY. TERRIBLE EXPRIENCE.... IT WASN'T JIMI'S FAULT. IT WAS THE FAULT OF THE PERSON IN THE FINANCE DEPT AND MANAGEMENT LEVEL...

rogie

Apr 23, 2016

ON 4/22/15, MY CREDIT WAS OPENED FOR A PARTICULAR CAR I WAS INTERESTED ON BUYING BUT I WAS NOT ABLE TO FINISH THE PROCESS BECAUSE I HAVE TO WORK THAT NIGHT. I ASKED MY FATHER TO GO BACK AND GIVE THEM A DEPOSIT JUST TO RESERVE THE CAR TO ME FOR THE NEXT DAY BUT THE MANAGER SAID HE CANNOT TAKE THE RESERVATION. HE TOLD MY FATHER THAT I WILL BE THE FIRST PRIORITY ON THE NEXT DAY IF THAT CAR IS NOT SOLD THAT NIGHT. AT 10 PM, THE SALES REP JIMI CALLED ME AT WORK CONFIRMING MY APPOINTMENT FOR 9-10 AM THE FOLLOWING DAY. I ARRIVED AT THE DEALERSHIP AT 9:05 AM AND TALKED TO JIMI RIGHT AWAY AND TOLD HIM THAT I NEED IT DONE BEFORE NOONTIME AS I HAVE TO WORK AGAIN THAT NIGHT. I GAVE HIM MY BANK APPROVAL PAPER WORKS. WE WAITED UNTIL AROUND 11:15 AM BUT SEEMS NOTHING WAS HAPPENING. SO MY FATHER TALKED TO JIMI AGAIN AND WE WERE TOLD THAT HE WILL GET THE MANAGER FOR US. THE MANAGER TOLD US THAT THE CAR WAS ALREADY SOLD 20 MINUTES AGO. I WAS SO UPSET FOR THE WASTE OF TIME. OUR FAMILY BOUGHT 8 CARS TO MILE ONE COMPANY OVER THE PAST 8 YEARS AND WE HAVE BEEN LOYAL TO THEM. BUT THIS EXPERIENCE WILL CHANGE MY OUTLOOK ABOUT THIS COMPANY. TERRIBLE EXPRIENCE....IT WASN'T JIMI'S FAULT. IT WAS THE FAULT OF THE PERSON IN THE FINANCE DEPT AND MANAGEMENT LEVEL...

Not even

Apr 2, 2016

The short version is Not ready; Didn't care; Oh, you're just looking at a CLA; and So?. I called to make sure the car I was looking for was there and had the options I wanted and was assured it was. I made an appointment to come see it. When I got there, the sales person was apathetic, the replacement sales person he foisted us off on was eager, but woefully unprepared, and the car was not even on the lot, much less ready for me to see. When we found the car it was not even close to equipped with what I asked for. Back at the dealer, I asked if they had anything that did and off my eager salesperson goes to check. 30 minutes later I finally got tired of waiting and left. 30 mile trip and 2 hours at the dealership wasted. And email I sent later was not even acknowledged and 5 days later I get a call from the 2nd sales person asking me to come in to sit down and see if they could find something. I can say that from the minute I walked in I felt like looking for a CLA was a job for the new guy and actually being prepared for an appointment was something for customers willing to spend more. The attitude from my attempt to follow up was not answered, so I assume it was simply one of apathy. I did get a call from the eager sales person 5 days later, asking me if I wanted to come back and sit down so that he could find out what I was looking for. No thanks. Wasted enough time feeling small.

Angela Greenfield

Feb 26, 2016

I came here from another dealership in Laurel, where they played a bait and switch game with me. They advertised the car that I was looking for, I called, they confirmed that they had the vehicle when in fact they didn't. When I came in, they nonchalantly suggested that I should look for something different. I stormed away after wasting almost two hours in traffic. Aaron Broom at Owings Mills dealership was excellent. I called, told him exactly what I want and two hours later I had my car. No pressure. No unnecessary sales pitches. Very painless and professional. I was also helped by Fran King who helped me do all my paperwork. They stayed late for me to finish up so that I don't have to come back next day. Really nice people. Thank you, Owings Mills Mercedes!

Blair9581

Feb 26, 2016

Kyle Weiman and his team are phenomenal to say the least! Everyone is kind, respectful, and makes you feel like family. Kyle and the team worked very hard to get me the best deal on my [much needed] new vehicle. I am beyond happy with my purchase! I highly recommend Mercedes-Benz of Owings Mills and would purchase from them in the future.

luvlawson

Feb 25, 2016

Let me start by saying that, Kyle is the best he was working for me , meaning that he call me every 30 days to see if I was ready to come in, this went on for about a year , finely he seen a white Mercedes , he email and he call me he said can't let this car get away from you come on in let's get you in it , I really want to wait but I said ok it's been a year let's do it , so I went and guess what I have my c300 and I love it i love it , the other staff members was great as well , even the head boss come out side and introduce him self, so Kyle please keep the great work, I will be back oh and the price was great they really work with you..LuvLawson

Rosie

Feb 16, 2016

I am overjoyed with my ML350. I have shopped at many dealerships over the years but none like this. My salesman Mr. Rene Javois exceeded my expectations by leaps and bounds. He took the time to listen and understand exactly what I wanted. He didn't attempt to sell me another vehicle because it may have been more convenient for the finance department. He was patient and explained every bell and whistle my car was equipped with. My fiance and I were truly taken back by all the kindness we received. Rene made buying the car of my dreams a pleasure not a pain. If you want a sales experience where everyone treats you like you've been friends for years, look no further. I will definitely be sending all my friends to buy cars at Mercedes of Owings Mills. It just doesn't get any better!

Mercedes Buyer

Jan 22, 2016

I have been to other dealerships and Mercedes of Owings Mills was top notch and seamless. They made the car buying experience a pleasure in every single detail. This includes finding exactly what I was looking for and also, providing several options on financing. My salesman was Josh who made the whole car buying experience, even after the fact, most pleasurable. The financing manager was what you would expect from a Mercedes dealership, "excellent". My future car purchases will always be at this location.

JJMD

Nov 22, 2015

I was very happy with my experience at the Owings Mill location. Dylan Jones sold my son and daughter-in-law a Mercedes. I have owned a Lexus since 1995, and decided to look at the Mercedes. I purchased a 2013 Mercedes C-Class 300 fully loaded. Dylan is a excellent sales consultant. There was no pressure to purchase anything. Very satisfied with everyone who assisted me.

debbieb

Nov 16, 2015

Mr. Sheldon Wollman is exceptional. He knew exactly what car I wanted MB GLK350. He made me feel very comfortable and not stressed at buying my vehicle at OMMB. He explained to me in detail every process I inquired about, and stayed with me every step of the way and beyond: again" THANK YOU MR. SHEDON WOLLMAN FOR YOUR EXCEPTION AND POSITVE SERVICE"

Joeb

Nov 4, 2015

Chris Peaar was a great sales rep. He found me the right car for the right price. He worked very hard to ensure I got the car that fit my budget and needs. He was not pushy at all and allowed me the time I needed to feel comfortable with my decision.

Go Fan

Oct 9, 2015

I like my sales person, Dale. He is very knowledgeable, professional and always makes you comfortable.

Thepatricks3120

Oct 4, 2015

We just purchased our 3rd MB from George Johnson and we could not be happier with our purchase. He and Steve Travers went out of their way to find us the car of our dreams. We traded in our 2012 Black MB and we were very happy with the trade in offer and the financing rate of interest offered to us by Fran King sealed the deal. We are very happy with our purchase.

KaT

Sep 28, 2015

I've dealt with quite a few Mercedes dealerships and I must say, they top them all. Top Notch Service!!!!

Ellen Gordon

Sep 25, 2015

Just picked up my new S550. It's a dream. Our salesman, Sheldon Wollman is amazing. Took care of us as he has been for 13 years. He knows the cars and he knows his customers. Because the new cars have a lot of techno bells and whistles, the dealership has a liaison that will familiarize the buyer with all the new features and even come to your home and set up your garage door button in your car - if you need it. I would recommend this dealer to anyone who wants red carpet service.

nikhila

Sep 18, 2015

I was looking for CLA 250 in jupiter red and I got one with all the specifications I needed in owings mill and customer service here is awesome. I am completely satified with their service. Thanks Kyle Weiman for helping me out.

ejg1115

Sep 5, 2015

Just picked up my new S550. It's a dream. Our salesman, Sheldon Wollman is amazing. Took care of us as he has been for 13 years. He knows the cars and he knows his customers. Because the new cars have a lot of techno bells and whistles, the dealership has a liaison that will familiarize the buyer with all the new features and even come to your home and set up your garage door button in your car - if you need it. I would recommend this dealer to anyone who wants red carpet service.

"the old man"

Aug 13, 2015

Mr. Payne , my sales representative, was extremely helpful, knowledgeable and professional. Buying this car was a very pleasant experience ... even when we were negotiating the price.

MB_for_life

Aug 9, 2015

This is our 5th MB purchase but our very first brand new car in our (my husband and I) combined 95 years - glad we chose to buy here. Even though it was over an hour away from our home Michael was was willing to let us take the vehicle home to try out the headlights. Thanks for a great experience!

salad117

Aug 8, 2015

Great Salesman, very easy to work . Dealership staff and manager very nice and pleasant.I was very please with financing. Overall, Wonderful clean happy experience ..Thank youLassell

ES_C300

Jul 29, 2015

This purchase represents my 3rd MB & 2nd purchase from the dynamic, consummate professional, Ms. Likisha Pearmon-Jones. I will continue to give her my business.

Kate

Jul 17, 2015

I have visited many auto dealerships in my years of purchasing cars, but never have I experienced such professionalism as I did at Mercedes Benz of Owings Mills. I could not have had a more better salesman as Joshua Pomles. If I had to do this all over again I would definitely look for him. Thanks Josh for everything.

witsends

Jul 16, 2015

Dylan was awesome! I found a nice little Z4 with all the options I wanted and it happen to be 600 miles away. He gave me all kinds of additional info and pics that I requested that made me comfortable in my decision to put down a deposit and fly out. Dylan picked us up at the airport, got the paperwork started while I was out for a drive knowing I would be driving this home! The entire staff was friendly and courteous during our three hour visit. Car was awesome, ran flawlessly and everything was exactly as it was presented to me. I found no "surprises" with it on my drive home. The only thing that could have improve my overall experience would have been getting to the finance dept. a little quicker, but after waiting for about an hour due to a couple people ahead of me, they got me in and out in about 10 minutes.

Dan Schatz

May 23, 2015

Dale Trizzino did an excellent job of showing us the selection of Mercedes CPO cars and helping to decide which model would be best for us. We test drove the E350 and were very impressed with the car. Dale explained the advantage of getting a Certified Pre Owned car and made sure the car was ready for us when we came in to pick up the car. He also got us a great deal.

Nissy, First time car owner!!

May 14, 2015

Can I just start by saying "This lady ROCKS"!!! For someone who has never purchased a vehicle on their own, this was a stress-free, no hassle experience! Likisha listened to what I was looking for and found me an awesome car that I could afford! She really takes the time to help you without putting a lot of pressure on you for the "sale". This was my first time actually going to a dealership where the sales person says they can get you into a car and actually gets you into a vehicle without a bunch of loop holes! I am the third person out of my family to purchase a vehicle from this car angel, I've already sent two more customers her way and will be sending more:-)!!!

Your Fav Dr

May 13, 2015

All I can say is Likisha Pearmon-Jones is THE BEST!!!! She has gotten pretty much EVERYONE in my immediate family approved for a vehicle with literally no hassle!!!! She is honest, she knows what she is doing and she will make sure that you walk away a VERY happy customer and a returning one for future vehicles!!!!!! GO SEE HER!!!!! IMMEDIATELY!!!!

Lisa

May 7, 2015

Five Stars!! From walking in to driving off. She addressed my concerns and matched me with a car for my lifestyle. Mrs. Pearmon-Jones went above and beyond, she even took care of my rental.

Johnny V

May 4, 2015

What a breathe of fresh air , my salesperson Josh P was very professional and friendly. Very knowlegable about the vehicles , warranty and took me on a tour of the facility so when I came back for service or any other needs I knew where i was going. I shopped the pricing of the vehicle I purchased and they beat there competitors. Recommend this dealership, !0+

Princess dee 43

May 2, 2015

Mr.George Johnson is knowledgeable of his product , considerate of your needs and professional at all times. He is more than a salesman, he listens to your concerns, budget and most of all he put his clients FIRST. I purchase my first Mercedes when I turned forty, since then , I am on my third Mercedes ?? all because of Mr.Johnson. If you want to be treated as a Queen & King then, ??Mr.Johnson and staff will provide the royal service. I am truly blessed to be apart of this great team & always leaving happy and with a big smile??Job Well DoneMrs.Dee Fraser-Lancaster

LINY

Apr 10, 2015

The experience was very much appreciated. I believe that great leadership regardless of what business one does should always be at its highest regards. In having this established is great but it even greater when it implemented. My experience with Mr. G Johnson was very welcoming and at no time I felt pressured by him. he is very knowledgable, supportive, direct, and accomodating. I have experience pressure before at other car dealer ships and its makes me uncomfortable and guess what, I left and never returned. I appreciate a good listener and I respect a person more when they truly meet my needs of satisfaction. I will be sure to pass my wonderful experience down to my family, friends, and most certainly colleagues at the University of Maryland. So I thank you in return for all of the professionalism that I have experience overall at the Mercedes-Benz of Owings Mills. The follow up e-mails show that you are truly paying vital attention to your customers not only for business current and futuristic. Ms.LJB

Satisfied Customer

Apr 3, 2015

George Johnson did it once again! Knowledgable, supportive, and accommodating, he will offer customers advice and quality service! This is the fourth car I have purchased form this dealer due to the combination of quality service and customer satisfaction with our Mercedes Benz!

Corey S.

Apr 1, 2015

Andre Goppy, has been my Service Advisor since 2010! Andre has always been a top notch advisor and never hesitated to help me whenever I needed him. He's always been prompt and courteous when returning my calls and I have always been able to rely on the information that he provided. Andre is very personable and is willing to help in anyway he can. When my car started giving me more trouble than what it was worth Andre discussed various options with me and referred me to Mr. George Johnson who ended up putting me in an upgraded certified pre-owned vehicle. Mr. Johnson, was a great Master Certified Sales person!!! He and my wife laughed the entire time!! Mr. Johnson was very knowledgeable and gave me my bottom line price within 45 minutes of me sitting down in his office. He made sure I was well informed about my options and gave me enough time and space to make my final decision!!! I will recommend Mr. Johnson to all of my family and friends!!!

EP3

Mar 31, 2015

It was excellent working with Likisha again!!! She worked closely with me to ensure that I got everything that I wanted in a car for an excellent price as she did with my very first purchase. The first purchasing experience was so great, that I trusted Likisha would help out with the next. She even convinced me to get a car that I didn't think I would like! She is extremely knowledgable and experienced and a joy to work with. I will be back!!!

Kenya K.

Mar 14, 2015

I want to commend Likisha Pearmon-Jones for making my second experience with Mercedes Benz of Owings Mills a joyful one! Once again, Likisha was a pleasure to deal with, and her communication and interpersonal skills are exceptional. The atmosphere at Mercedes Benz Owings Mills was very family oriented and I did not feel like I was being pressured into a sale at all. Likisha and her team were very willing to work with me and with my budget and made the entire experience stress free. Great people, great service. Definitely recommend purchasing a vehicle here from Likisha Pearmon-Jones! She rocks! I also would like to commend Sam Master, who is a true professional. Thanks Sam! Thank you.

kkelly1003

Mar 14, 2015

I want to commend Likisha Pearmon-Jones for making my second experience with Mercedes Benz of Owings Mills a joyful one! Once again, Likisha was a pleasure to deal with, and her communication and interpersonal skills are exceptional. The atmosphere at Mercedes Benz Owings Mills was very family oriented and I did not feel like I was being pressured into a sale at all. Likisha and her team were very willing to work with me and with my budget and made the entire experience stress free. Great people, great service. Definitely recommend purchasing a vehicle here from Likisha Pearmon-Jones! She rocks!I also would like to commend Sam Master, who is a true professional. Thanks Sam!Thank you.

Tennis2015

Mar 12, 2015

I recently moved here from Richmond. I bought my last car there. I had such a great experience that I really thought of going back to Richmond to purchase my car. . Customer service means a lot to me. However a friend of mine suggested that I go to Owings Mills and gave them a chance. Needless to say, I bought my car there. My sales person was George Johnson. I like the way he does business. As a sales person, he was not pushy, showed me respect, knowledgeable and made sure to check back with me even after I purchased my car. It was not about the sales; he really wanted me to be satisfied. His years of experience were certainly quite evident. I will certainly refer him to all my friends. Thank you George for such a great experience.

Cynthia Bruce

Mar 9, 2015

Mr. George Johnson was very professional, couteous, patient and knowledgeable about his craft. He was effective and efficient. Mr. George Johnson provided me with the car fax, he explained all of the prior knowledge that I needed to be privy to buying and being a owner of a Mercedes Benz.

E. Davis

Feb 26, 2015

Having what I wanted in mind as I arrived, I truly came out with all my wishes met. My purchase was a true professional team service. Hats off to Mr. George Johnson for hearing my wishes and leading me to the correct choice. I am thankful to Mr. Sam Masters for making the purchase possible. I went in nervous and doubtful, met the team, and left feeling confident about my purchase. I Love My Car !!

Camille

Feb 23, 2015

I am a repeat customer of Likisha's. She is an exceptional sales consultant. She listens, cares and wants you to be satisfied. My first experience was purchasing a E350 in July 2013 and in addition, I am now leasing a new GLK 350. I am extremely satisfied and will remain a customer of Mercedes Benz of Owings Mills due to her service. In addition, I also want to thank Fran for her great service as well. She made financing quick, easy and convenient. Thank you Mercedes Benz of Owings Mills for your quality team!

Kevin M

Feb 20, 2015

Kyle went above and beyond to help me with the purchase of a recent BMW from MB of Owings Mills. Best used car buying experience I have ever been though by far. They went above and beyond to fix a vibration that required all 4 wheels to be straightened which i know was expensive. I got my car back in one day washed and with the interior cleaned.

couponjessi

Feb 6, 2015

The last time I bought a car was 10 years ago and I remember it being a stressful experience Due to a recent accident, I was forced to get a new carI was dreading going through the process of finding the car I want - at the right price - without being pressured for add-ons. My sister had previously purchased a Mercedes at a good price from this dealership. Although I wanted a Lexus (sorry Mercedes lovers) she told me to contact Dylan to see if he could help. Sure enough, within the week he found me the exact car I wanted at better prices than the cars I found online. Dylan was excellent and dedicated, using my preference of texting pictures and stats of possible cars for purchase. I ended up buying a practically new used car with all the features I wanted below my price range. I basically got a Lexus RX350 for the price of a RAV4. To sweeten the deal, he found me great financing options (that were not with Mercedes). In addition, there was NO PRESSURE in buying extended warranties, extra clear coats of paint, etc. It was just one question, would you like warranty? I didn't realize buying a car could be so easy. Overall I had a great experience with the dealership and Dylan.

Ettayoung

Feb 6, 2015

I recently bought a GLK350 from them. Great service, walking in i was nicely greeter and my sales per was awesome. Likisha is the best she worked with closely to ensure i got the best serivice and deal. She was not about get a deal close rather giving me the best service and customer satisfaction.

Tresa

Feb 4, 2015

It was a pleasure working with LiKisha at Owings Mills Mercedes!! She was extremely patient and understanding. I know this because I can be very demanding and like to feel like I am the number 1 priority. Even with the many customers, liKisha had; I never felt less than her # 1 priority. That is not easy and I still do not know how she did it. I had my Mom, Dad, and Friend go with me, intitailly. Ms. LiKisha handled us all. Then, I got to meet Fran in Financing. She was wonderful. I was pleased with the deal and will never go to another Mercedes dealership again!!!

v477202

Jan 28, 2015

Our experience was exceptional, professionally conducted, number one Customer Service, could not have asked for a better experience. Would highly recommend Mr. Sam Master and Mr. Sheldon Wollman from Mercedes-Benz of Owings Mills. MDRobin and Andrew

AmandaA

Jan 20, 2015

I love my new car recently purchased from this dealership. I came here looking at a 2 door E-Class as an option instead of looking to actually purchase the car. I was able to not only test drive the car but also take the car home to get a feel for it. I came back the next day and purchased the car. The buying process was somewhat long but well worth it. My salesperson, Bronson, and the general manager, Steve, were of great assistance. The only complaint is the floor mats. There weren't any in the car so my salesperson went searching for them. He was unable to find the ones that went inside my car so he got some out of another car. The mats had stains that seemed as though someone had tried their best to remove them but unsuccessful. I appreciate the salesperson trying to work this out, I would have loved for the floor mats to be in better condition. He did offer for them to try to clean the mats again but I don't think it would be worth the hour drive for stains I know they would be unable to remove. If the mats were in better shape, I definitely would have given 5 stars for overall.

lbmorris55

Jan 11, 2015

It was one of the best car buying experience I've ever had. Mr. Al Riggio was very professional and hard working. Me. Riggio search for the car I wanted and found it in the New Englands. Mr.Riggio never pushed me along or pressured me. I went to a excellent dealership and had an excellent saleperson. I would do it again.

bpatterson

Jan 7, 2015

We just bought a GL450 on 12/30/14. It was the best car buying experience we've ever had. Everyone there was very nice, not pushy at all. Josh Polmes was wonderful. They had everything ready for us at pick-up. Josh really went above and beyond. Finance was quick and painless. It really was just wonderful. We went to Mercedes of Hunt Valley first and left because we didn't like them. Go to Owings Mills!!!

lucas

Jan 4, 2015

I recently purchased a used car from this dealership and was favorably impressed. I dealt both with Rachael Holderied as well as George Johnson and I felt both were honest and extremely customer service oriented. They both seemed to truly appreciate my business and they did everything possible to work a deal for me so I had the car I wanted at my price too. They were not pushy but clearly wanted my business.This was my first experience with this dealership and I would recommend them. It should be noted that I am very savvy car buyer and was still VERY impressed with Rachel, George and my entire purchase process . Many times this can be an unpleasant experience but I felt very respected from the time I walked in to the dealership to the time I walked out with the keys in my hand.jim of Towson

John4905

Jan 3, 2015

This is one of the finest dealerships that I have visited in a very long time. These folks are friendly, helpful, knowledgeable and efficient, Rachael Holderied provided me with an online proposal for a vehicle that had all of the options that I wanted. She was very helpful and honest in her approach and confirmed an ON THE ROAD price to me over the phone. When we arrived at the dealership we met with Josh Pomles who was as friendly & helpful as any salesman could be. Josh spent much time with my wife and I making certain that we were happy with the vehicle that we had chosen. Corey Hiken was very impressive with his knowledge of the features provided both inside and outside of the vehicle. He gave me a complete tutorial on every feature offered and demonstrated how each function operates. He very patiently helped me set up connections to the GPS, Bluetooth and Radio. Lori Ann Brown was delightful and very easy to work with. She explained to my wife and I every possible service and maintenance option available for our vehicle WITHOUT being pushy or rude. She gave us time to consider these options and allowed us to decide for ourselves what additional protections we felt were appropriate. The overall experience that we had at this dealership was outstanding. and the people that we dealt with were simply marvelous. Over the past 50 years my wife and I have been to many Lincoln & Cadillac dealerships in the Baltimore and Columbia Area and they have much to learn about honesty, courtesy and general customer relations. I would genuinely recommend Mercedes Benz of Owings Mills to any of my family or friends without hesitation.

Harish

Dec 19, 2014

Great dealership with a great service department, salespeople and management. I'm on my second GL 450 purchased here, and Josh Pomles, my salesperson, has been fantastic. Very trustworthy and hard-working. With both vehicles, he went out of his way to ensure a good shopping experience for us. But it does not stop there. He is always ready to help and hand-hold with any service-related issues as well. And Andre Goppy is the best service advisor you can ask for. Diligent and always goes out of his way to explain all work performed and provides superb service. So is Kyle Harris, another service advisor I've worked with. The reason everyone is so helpful is clear to me - because senior management sets the right tone, atmosphere and incentives - which is to serve customers honestly and professionally. Rick Astarita the GM and Tim Sauter the service manager are both thorough professionals; recently, they too went out of their way to sort out an issue during one of my service visits. I have no hesitation in recommending this dealership.

D3Debbie

Nov 28, 2014

I was a little cautious when looking to purchase a car and had researched "ad nauseum" cars, pricing, dealerships, etc. From the moment I talked with George Johnson I felt like I was talking to a friend and not just a slick salesman looking to make a deal. The entire staff I interacted with were knowledgeable, professional and friendly. I love my car and could not be happier with my purchase! I recommend George Johnson of Mercedes-Benz of Owings Mills to anyone who is looking for that "right" car and also wanting a positive, pleasurable experience.

Yuliya k

Nov 14, 2014

I told him exactly what I wanted and the price that I wanted to spend .it was no pressure of buying a vehicle he found exactly what I was looking for it was a great experience very professional. I would definitely recommend to anyone that is looking for vehicle

lovinglife9823

Nov 7, 2014

This was my third purchase from MBOM and as always, it was a pleasant experience. I would like to commend Lakisha Pearmon-Jones on her knowledge of the product, her patience, and determination to get the deal done. Although Lakisha is my salesperson, the other staff was very accommodating as well. I love my cars and look forward to doing business with MBOM in the future. Thanks again to all of you!!!

Dr. Smoot

Sep 30, 2014

I recently purchased my CPO 2012 E350 sport from Mr. George Johnson at the Owings Mills Mercedes Benz dealership. My buying experience was fantastic and Mr. Johnson delivered first class service. Mr. Johnson was extremely knowledgable of the many automobile Mercedes Benz has to offer. I highly recommend you visit this dealership and ask for Mr.George Johnson.

Marsha Layton

Sep 20, 2014

I always think that purchasing a new vehicle is difficult. However, I feel that Michael Boesenberg really does look out for me. I trust him and appreciate the fact that he explains things to me with which I am not knowledgeable. I love my new car and thank you for making this experience so positive. Thanks also to Laverne Peters. It is always such a pleasure to come into this dealership. The staff is really wonderful.

aldarmar

Sep 6, 2014

Likisha Pearmon-Jones has worked to get us excellent deals on each ML350's we have bought throughout the years. She and the R&H team worked to get us what we wanted. They really go above and beyond to make sure your experience is great. She even goes over the gadgets in the car to get you started which can be a headache. If you need help later, they are always available. Thank you for the service you provide to your clients.

TAMMY

Sep 4, 2014

great experience, Lakeisha worked day and night to get my nephew in a car, she made calls, and was with us the whole process

JulianCh1

Sep 2, 2014

Excellent dealership. Salesman Jared was very knowledgeable and helpful. We absolutely LOVE our new C300. What a great ride ! The best MB dealership in Baltimore. Thanks for a great experience.

Julian C

Sep 1, 2014

Awesome dealer. Salesman Jared was fantastic, very knowledgeable and helpful. We absolutely LOVE our new C300. A great ride! 5 Stars !!

Gary 1R

Aug 14, 2014

My Salesperson Josh was superb. His knowledge of the car was exceeded only by superior customer service!

Lonny

Aug 10, 2014

Purchased 2014 E350 4matic with the help of Kyle Weiman at Mercedes Benz Owings Mills. Kyle was very professional, knowledgeable and patient with questions, test drives and accessories, He was extremely committed to follow up and accommodating, calling to assess if additional needs were met and to reiterate his availability round my schedule. He was available but not pushy and very willing to ensure that I was purchasing the car I wanted. The General Manager of the dealer, Rick Astarita was also extremely professional, reasonable and accommodating. Rachel Holdereid in finance was very helpful as well and the team stayed late to complete additional paperwork on a weekend and ensured everything was done professionally. For the minute I waled in to this dealership, they did an outstanding job and I highly recommend Kyle and the entire team

John from Beltsville

Aug 8, 2014

Our sales man, Kyle Weiman was great. Dealership was OK but made better due to Kyle. He was solid through the entire process. Very courteous, went out of his way. I live about 45 minutes away from the dealership and he picked up the trade / delivered the purchased vehicle back to my residence without any hesitation. The purchase was contingent on several minor things that needed to be done and Kyle saw everything through very well. In all fairness to this review, my recommendation is to go through your potential vehicle thoroughly prior to purchase, make sure you have a good understanding of the pricing structure, warranty and ensure everything is documented on what/if anything you want done prior to taking delivery (look for the closing document entitled we owe you). In my case, I asked for an additional key, there were stains that needed to be removed and other minor things. Kyle was great and I highly recommend working with him. He did a great job being objective. Highly recommend Kyle.

jvarg8300

Aug 7, 2014

Our sales man, Kyle Weiman was great. Dealership was OK but made better due to Kyle. He was solid through the entire process. Very courteous, went out of his way. I live about 45 minutes away from the dealership and he picked up the trade / delivered the purchased vehicle back to my residence without any hesitation. The purchase was contingent on several minor things that needed to be done and Kyle saw everything through very well. In all fairness to this review, my recommendation is to go through your potential vehicle thoroughly prior to purchase, make sure you have a good understanding of the pricing structure, warranty and ensure everything is documented on what/if anything you want done prior to taking delivery (look for the closing document entitled we owe you). In my case, I asked for an additional key, there were stains that needed to be removed and other minor things. Kyle was great and I highly recommend working with him. He did a great job being objective. Highly recommend Kyle.

John V.

Aug 6, 2014

Our sales man, Kyle Weiman was great. Dealership was OK but made better due to Kyle. He was solid through the entire process. Very courteous, went out of his way. I live about 45 minutes away from the dealership and he picked up the trade / delivered the purchased vehicle back to my residence without any hesitation. The purchase was contingent on several minor things that needed to be done and Kyle saw everything through very well. In all fairness to this review, my recommendation is to go through your potential vehicle thoroughly prior to purchase, make sure you have a good understanding of the pricing structure, warranty and ensure everything is documented on what/if anything you want done prior to taking delivery (look for the closing document entitled we owe you). In my case, I asked for an additional key, there were stains that needed to be removed and other minor things. Kyle was great and I highly recommend working with him. He did a great job being objective. Highly recommend Kyle.

Lady T

Aug 6, 2014

Jared Chernick was my salesperson and was one of the best experiences I had when purchasing a new vehicle. When I looked on the car lot I was not in the market to even buy at the time. He made buying a car very easy and I felt good about my purchase. I would refer Jared to anyone looking to buy a Mercedes.

Sherry Chen

Jul 8, 2014

Had a wonderful experience of buying our first MB. Shelton is very knowledgeable about the car and showed us all features we are interested. Steve and Shelton worked out great deal for us. Fran is very helpful on all questions we have about service packages.Thank you all, we are very happy with the new car.

eric barshop

Jun 29, 2014

william hosea is a wondeful and very knowledgeable service manager. he highlighted all the features of the car and was very willing to go over the features again if needed.

stwawk

Jun 27, 2014

Oddly, everyone at the dealership was phenomenal, save for the salesman himself. Steve Travers, one of the managers, was very helpful, respectful and polite. I don't get the impression his goal is to make as much money as possible while screwing customers. It's a business, so of course profit is the major consideration. Rachael, one of the ladies in finance, was excellent too. She was patient and understanding; and she went out of her way to assist in completing the transaction. Finally, the salesman. While his knowledge of MB seems to be in the above-average range, his main concern is selling as many cars as he possibly can with a complete disregard for all else. He seems more interested in "earning" another certificate for the wall in his office than helping a customer make a wise and prudent purchase. His interpersonal skills are lacking, both with customers and, from what I observed, his coworkers.While without reservation I recommend this dealership, I strongly encourage potential customers to seek out another salesperson. And question the source and veracity of dozens of perfect ratings.

Susetha Saravanan

Jun 26, 2014

We bought our CLA from Owing Mills. Our experience from the beginning was the best. We visited twice. Once to test drive E350 convertible and next to complete the CLA leasing process. In between, just phone and email. This is our 4th mercedes. Sales consultant Likisha is one of the best we have seen. Never the rush of selling in her approach. Her approach is not like trying to sell what they have in stock. She understood our expectation and brought this perfect CLA from shipment. This dealership is 75 miles away for us. But, proved real worth. Their price is very competitive than Penske Motors, Tysons. Not sure if it is because of the dealer incentives. Whatever the case may be, we got what we want in the price we wanted. Very professional.

Wale

Jun 18, 2014

Very good facility, easy to locate. Friendly and helpful sales team, answered all my questions and walked me through the selection and financial process. I spoke to a friend who came to check this place out and he was not disappointed

harperh7

Jun 18, 2014

I have purchased quite a few new vehicles in the past, including BMWs, Hondas, Volvos and Toyotas and interacted with lots of sales people but Dale Trizzino exemplifies what true customer service is all about. I made the initial contact with R&H online and expected the typical rushed and pressured sales tactics, however, I experienced something different from R&H and in particular from Dale Trizzino. Within a matter of minutes of meeting Dale I felt as if I was talking with a friend, someone who would guide me through the BUYING process (not the sales process). Throughout the whole buying process Dale made sure all my questions were answered (Dale is extremely knowledgeable in all aspects of the Mercedes Benz products) and made me and my family feel comfortable and welcome. In fact, Dale told us that folks like R&H so much they just come in to hang out sometimes... :); Dale, tell management to get more comfy chairs and put them all around the dealership for all the nice folks to come in and socialize and peek at the latest Benz models. We eventually settled on a brand "spanking" new CLA250 and had it all customized with Dale's expert help. Dale kept us informed as our baby was manufactured in Germany, carefully loaded on a ship and delivered to R&H. This is customer service folks!!! Being able to communicate one on one with the sales person when needed and being treated in a consistent manner is what it's all about. Some say it's all about the customer being right but I say it's about the customer feeling good all the way baby! That's what Dale does. He makes you feel good about your purchase. This has been, by far, the best customer service experience at any dealership and I have been to a lot. I know lots of people who left dealerships because they felt ignored or because the atmosphere was too impersonal and that translates to lost opportunity and lost sales.Every successful sales person has a fantastic team behind the scenes as well and I want to make sure to thank Fran King as well. I was actually on a tight schedule when I went to pick up my car and Fran worked her incredible magic on the financing front and whipped up the most amazing rates for us within a matter of minutes which just blew me away!!! Thanks Fran and I am sorry I had to bolt so quickly... good thing my wife was there to pick up the slack. Thanks Dale Trizzino for a great customer experience and for introducing me to the Mercedes Benz family.

M&M

Jun 5, 2014

Everyone at the dealer was a great help in helping us find the right Mercedes. My wife was in search of a car that had very specific options and Josh went above and behind to find it. We were not pressured and the buying/leasing process went very smooth. I would not hesitate to return to this dealer again to buy or lease another car.

gdskillern

Apr 27, 2014

Last fall I brought my Mercedes Benz E320 into Mercedes Benz of Owings Mills for service.The service rep and I were pondering a question. Mr. George Johnson joined us and answered my question offering courteous and expert advice. So when I was interested six months later in purchasing a new Mercedes Benz, I called Mr. Johnson. From the moment I arrived at the dealership to inquire about a new car to the moment that I arrived to pick my new red Mercedes Benz E350, I received outstanding service from Mr. Johnson and the Mercedes Benz of Owings Mills staff. Mr. Johnson guided me through my options in selecting the car and the purchase process. He kept me informed of the progress of my car from the assembly line, shipment, and arrival at the docks in Maryland. He even sent me a picture when the truck pulled into the lot with my new car right on top. Upon pick up of my car he patiently gave me a tutorial on all of the features. I could not be more pleased with Mr. Johnson's service. As a prior Mercedes Benz owner, based on my experience, I highly recommend Mr. Johnson for his expert knowledge, courteous and professional service, attention to detail, high level of on-going communication, and I just love my new Mercedes Benz!!

MERCMD

Apr 17, 2014

Last few years I always do price comparison in internet then send out my request to the respected dealer. I do not want waste my time go to the dealer because sales person to the manager rat race days are gone. So most of the dealer came back to me in few hours and some of them send automated message that our dealership is closed but we will get back to you shortly and they did. They were pretty good responds time. Josh called me up few times to do follow-up but they didn't had the E-Class I had in my mind. Just like to mentioned to readers that this in my Third Mercedes Benz I bought. This is not my first Mercedes Benz. Highest Mercedes Class I own is a GL450.

krklee

Apr 10, 2014

I live in the greater KC area and there were no SLKs to be found so I located a CPO car that Mercedes-Benz of Owing Mills (R&H) had. I was really apprehensive about buying a car sight unseen but I put a deposit down on Friday night and bought airline tickets for Saturday. Saturday the dealership had a driver waiting at the airport for us and we had a pleasant ride to the dealership. They got my wife and I on the road pretty quick for our drive home. What a hoot but that is another story. The dealership took care of the tag and Fed-ex it to me - If you have ever lived in Kansas you know how much of a pain it is to license a car through the local DMV. The only reason I didn't give them a 4 instead of a 5 on the overall experience is the battery went dead in the first week I had the car - probably was due to the few cold days we had here. I found out from the local dealership that the battery is "wear and tear" and not covered by the CPO warranty. With that information, I contact R&H and they reimbursed me for the battery replacement. They did the right thing. I would not hesitate to buy another car from them or recommend them to another buyer.

Robinyj

Mar 21, 2014

Likisha Pearmon-Jones was very friendly and informative upon my initial visit to the dealership and throughout the process. Her attentiveness and eagerness to assist in a non-threatening manner, was a very refreshing experience, unlike some of my past experiences when purchasing a vehicle. She was very helpful and patient, which is why I made the decision to purchase a vehicle from R&H Merecedes. I could have gone to several other Mercedes dealers, but her knowledge of each and every vehicle I inquired about, was very impressive and displayed her level of professionalism. The attention to detail and patience she displays is rare within a car salesman and a great asset to R& H, and I am grateful that she approached me to assist in making a wise vehicle purchase. Likisha Pearmon-Jones is highly recommended as a top salesman in all my years of purchasing vehicles. I thank her once again.

Tsdmcclain4

Feb 6, 2014

Words can't express how eternally greatfull I'am to have Likisha as my sales person. I have brought several cars over the last 20 years- I can truly say the service I received with Kisha has been impeccable . Prior to this purchase- I didn't have car , and had been driving a rental for a few months . When she finally called me in with stipulations of loan approval I was so excited, I rushed in to her office after returning my rental. Finance company took a little longer than expected to finalize the deal , so I went home . The next morning she called me saying everything was ready to go - I didn't have transportation, Kisha arrived at my home in 20 minutes to pick me up! Our relationship has organically transitioned from a business relationship to one of true friendship. Kisha is extremely knowledgable about every aspect of Mercedes Benz product, services, technology etc. She walked me thru every step - even showing me how to work all the technical features .... Wow! This by far has been the best customer service I've received when buying a car.Ill be a loyal customer to her for the rest of my life! RH has a dynamic team, and they all made me feel welcomed and valued. Fran King assisted Kisha on the finance end and was amazing !

Epayton

Feb 2, 2014

The experience was great. Lakisha was a wonderful salesperson really went above and beyond to ensure a quality car at a great price! It was a very nice showroom and everyone was helpful and friendly. This experience really made the car buying experience a great one.

Danean

Jan 31, 2014

Mrs. Pearmon-Jones provided outstanding customer service and impeccable integrity when she worked out my certified pre-owned deal. I rec'd everything that I requested and she did the shopping for me. I only had to test drive my new vehicle and I was SOLD. I did not feel presured to make a deal. The atmospher was pleasant and welcoming. Mrs. Pearmon-Jones is very knowledgable and experienced in Mercedes Benz's sales, products, customer service, technology, etc. Her knowledge of the vehicle was outstanding. I was floored and relieved at the same time because I didn't have to figured how to use the new technology on my own. In other words, she did not just give me the owner's manual and wished me luck in trying to figure things out. I would recommend RH Mercedes to my friends and family. By the way, Steve, Sales Manager and Sherrie, Finance Officer made me proud to be a Mercedes Benz's owner. Thanks guys!

logankd

Jul 22, 2013

I had the most wonderful experience ever! My sales representative was the best! Josh Pomles was very friendly, thorough and quick. My transition was seamless. Words cannot express how satisfied I am with him and my purchase experience. I would definitely purchase from R&H again because of Josh. I am very satisfied!

hrhprinceme10

Jul 2, 2013

Michael was one of the best Sales Consultants I have ever worked with and I have purchased 5+ cars in the last 10 years. I look forward to building a continuous relationship with him and RH Motors.

wangyuez

Jul 1, 2013

The MB C300 I purchased is the deal of deal. Great price! The salesperson is also very nice to work with. I like the way they do business.

BabyZ

Jun 27, 2013

I am very pleased with the services you provided. Your professional attention made a stressful situation easier to deal and was ultimately resolved to my complete satisfaction

Monniemon

Jun 25, 2013

My Sales Representative was outstanding. He contacted me to let me know when the vehicle I was interested in arrived. He was also very informative

Donnatrader1

Jun 15, 2013

I have given Michael Bosenberg and R&H Motors a 5 star rating because they made the purchase of my new Mercedes effortless. I gave Michael an extremely specific list of options that I wanted and he went the extra mile to obtain my perfect car.

superharsh

Jun 13, 2013

Great experience, very informative and Dylan was great at walking us thru the whole process. Highly recommend these guys for future purchases. We went to the dealership twice before purchasing and both times Dylan was patient and informative. Did not push us in any direction and looked out for our best interest.

jacval74

Jun 11, 2013

Dylan is the same sales person that me and my husband has always had. He has excellent customer service, he follows up with you making sure you are always satisfied, he has a great personally and he goes above and beyond. Dylan is very knowledgeable and I feel that I can trust in what he tells me; he has become a friend to me and my husband.

tertrinz

Jun 11, 2013

Melissa called me on a Sunday after the dealership received my online request over the weekend which I felt was amazing. I was in the looking stages when I arrived at R&H, in fact, I was to test drive same kind of car at another dealer later in the week. For me, Melissa was an effective but not pushy salesperson who willingly took the time to undersand what I wanted, made a personal connection, and helped expediate all the paperwork. It was a wonderful experience and painless. I would recommend Melissa at R&H in Owings Mills Maryland when you are in the market for a car!

Tagorham

Jun 10, 2013

My experience at R&H Mercedes was a very pleasant and rewarding one, the staff made me feel at home. George was very informative about the entire process he made me feel very comfortable and explained the entire Mercedes Benz experience. I am so glad that I spoke with George. I was hesitant about visiting the dealership for several reasons once I arrived and spoke with George it removed all doubt.Thanks,George JohnsonAnd the entire R&H Family

joesander

Jun 8, 2013

Josh was a true professional to work with. He was patient, taking meaningful time helping me (most of the whole day it turned out). He worked with me to ensure that I bought the RIGHT car for me rather than simply selling me A car. This is a differentiator from what I typically see in new car sales reps who have the luxury of selling short supply automobiles which is more take it or leave it. He was truthful opposed to the half-truths that I endured from other dealerships I spent time with. At the end of the day I bought a beautiful new automobile (GL550) at a great price. Solid experience top to bottom. If you hate the car salesperson stereotype as much as I do it is worth the drive to R&H Motor and asking for Josh.

angiehodge2

Jun 5, 2013

The presentation of the vehicle on the internet was well done. The car was well priced and had an excellent car fax report. The car was in excellent condition. It is evident that the car was serviced well; it ran smoothly when test driven. Upon entering the established business, Veryln greeted me with the utmost professionalism that I have ever experienced in a car dealership. He was clean, his attire was very professional; shirt, tie and dress pants; well groomed. He was very polite and humble yet had all of the characteristics of an excellent salesman. No hassle. He gave a good presentation of the car. I was impressed with the fact that he accompanied me on the test drive. He did a follow up call and so did the sales manager. Again the conversation, his tone and telephone courtesy was exemplary. The staff was friendly and courteous. I was well taken care of and, refreshments were offered such as water and soda. Well kept and clean restroom. This made me happy because it was a hot day outside which, goes to show that the company invest in the needs of the customer; They cared for me and knew factors that were assets for a customer who may have been tired from car shopping or otherwise. The sales managers were professional and again and the staff were well dressed; the ladies wear bumps, modest dresses or suits; the sales manager negotiated with me based on my needs and, the price factors surrounding the deal and, made an offer that beat any dealership that I have been to. Today was the first time in my entire life, in my car shopping history that I walked away stressed free and confident that the decision I made was a good one. No buyers remorse.I even received a complementary gift as a token of their appreciation for purchase. I was able to purchase a good quality warranty on the vehicle; complimentary courtesy of the dealership per my request. The premises were well grounded and clean. The cars were in a good array outside and were clean and immaculate. When entering the establishment I was well greeted in a friendly matter by the receptionist at the desk. The employees were friendly and shared in comprador of their well done service that, made it easy for be to do business with them; and they were very happy for me. The experience was refreshing and heartfelt. I never knew such professionalism could ever exist. That's why I said that the service and every detail of the business done with me were determining factors; this made it easy for me to make a sound decision. I was able to find a used car within my budget, that provided for all of my needs in a car. The car had above and beyond the features that I expected and, was well kept by the previous owner which gave me proof that the clientele are indeed well versed and take pride in their vehicle. The consumer followed up on their servicing of the vehicle and treated the vehicle well, while it was in their care and, this made me very happy. I will recommend my friends, family and acquaintances to this dealership. I was happy to do business with RH motors and my experience will indeed be remembered for a lifetime because of such exemplary service and the consciousness of the workers which was, an added plus to my experience at RH Motor. Thank you RH motors and Veryln, salesman for a job well done. Veryln, I wish you well with your career with RH motors; you are doing an exemplary job and please keep up the good work. It is evident that you are a great asset to the established business and I wish you well. Thanks to the higher power God and my faith I was cared for by godly people and I was honored with everything I hoped and prayed for in purchasing a car. Thank you for allowing me to express myself to the best of my ability. I give Mercedes Benz RH motors a 5 star rating with absolutely no reservations. Again, thank you and keep up the exemplary job that you are doing, RH motors; you give the business a good name. Thank you for your time.Sincerely,Angelica Hodgecustomer

dcrovo

Jun 5, 2013

From the moment I walked in the door I experienced a very professional, relationship driven environment. I was referred to George by a friend and was very impressed by his willingness to work with me and make the car buying experience seamless.

jayb1122

Jun 3, 2013

Found used car on lot. Sales staff helped me locate other used options that were comparable and then compared them to new car option. Very informative and useful. Negotiating price was without stress. Provided great deal. Had my own financing that i thought would be lowest available. Finance manager able to reduce rate by almost 1/2 point. Finally delivery of vehicle was great. Full explanation of car and assistance in set up. All and all a wonderful experience.

sallmond1

Jun 3, 2013

I had a wonderful purchase experience with Michael Bosenberg. Because of his professional expertise and pleasant demeanor, I could not be happier with my new vehicle. I didn't feel pressured into buying nor did I have to haggle to get a fair price. He pointed out everything i needed to know in order to make a good decision. This was the fastest i have ever purchased a car. from the time i stepped on the lot until i signed the paperwork was amazing. I was also given a good price for my trade-in. I have been a service customer of R&H for a number of years and can attest to the wonderful way the entire service department takes care of its customers. I can recommend Michael and would not hesitate to buy my next Mercedes from him.

greeneg4

May 31, 2013

Mr. Johnson is a great representative of R&H Motors because I absolutely love the feeling of not being pressured into spending my money. I am a repeat customer because I can rely on George to work within my budget to get me the car I desire. My husband and I sat down with George to inquire about the Mercedes ML about 6 months ago. After spending about 2 hour of George's time, my husband and I decided it wasn't the best time to purchase. George said, just let me know when you are ready and we'll make it happen." Well our family expanded and it was time to purchase. I called George about another car that was just sold a couple of days later. However, George had another car in mind for our growing family which I absolutely love! George is an absolutely pleasant man to work with and comes highly recommended.

REICHER

May 29, 2013

I recently purchased my 3rd Mercedes. I requested Mr. George Johnson as my sales person, as he sold me my 2nd Mercedes. I rated my overal experience as Great, as Mr. George Johnson and staff were very accomodating. All of my questions reguarding the vehicle (operation, service, maintence , financing) etc. were answered in a very pleasant, patient , and professional manner.

NURSEDEE1

May 27, 2013

I really appreciated the way George took in consideration my budget with all of my other finacial responsibilities. Most salesmen would not have cared as long as they sold a car and earned their commission . This is my second purchaseing experience with George and I plan to have a third experience in the future ..

cobb

May 23, 2013

I really like the fact that Mr. George Johnson searched online for the car that I wanted and he kept the price within the range that I wanted. He called me in to see a picture of the car that I wanted and we also discussed other cars that he thought that I might like as well. The car was transported from another state and I was called when it arrived just to look at it. He made sure that my wife and I were pleased in every way. He took the time to show us how everything worked in the vehicle and if he didn't know, he asked a technician to help us with the answers we needed. Overall Mr. Johnson was a very pleasant person to work with and we didn't feel pressured into buying something that we didn't want.

johnalexd

May 23, 2013

Dylan was very informative and helpful. He knew the product well, and I'd gladly send family and friends directly to him for the future purchase of a Mercedes.

Cmichel

May 19, 2013

George is outstanding this is my 4 th Mercedes I brought from George he treats me like family. Worked with me to get payments to where I wanted them. No pressure. Friendly dealership .

biwtjrm

May 14, 2013

great dealership and people. service is first class, dealership is only 2 miles from my house. i have had 2 mercedes in the past and the service very good at that time.

bruceronis

May 4, 2013

I went in the dealership to just ask a question about a car I was going to buy at CARMAX. Sheldon told me to give him one day to see if he could find a car. He called me back within 3 hours and within 4 days I bought the car from R&H. Sheldon made everything easy.

mlkrome

May 2, 2013

I have been an R & H customer for many years, and with very rare exception, the experience has been outstanding. Over the years, Mike Boesenberg has been my sales representative, and he is a true professional and a pleasure to deal with.

1209surf

May 1, 2013

Was assisted by Dylan Jones who was terrific. Responsive, courteous, knowledgeable and a pleasure to deal with.I would definitely recommend Dylan and R&H Mercedes in the future.

miss37586

Apr 29, 2013

My experience with Melissa McDonald-Press of R&H Motor Cars was absolutely wonderful. I found the listing for the vehicle I was interested in online and sent a request to the dealer. In no less than 15 minutes I was contacted by Melissa to setup an appointment to view the car. One hour after my initial contact with the dealer I was test-driving my new car. Melissa was extremely helpful throughout the entire process. She answered all of my questions, and really made me feel comfortable in making the decision to purchase my new vehicle. I would recommend R&H Motor Cars to anyone looking to purchase a new vehicle, and should I find myself in the market for a new vehicle in the future I will most definitely return to Melissa. This was the absolute best experience I've ever had at a car dealership, and I encourage anyone in the market for a new or used vehicle to stop by and ask for Melissa.

jponcharik

Apr 22, 2013

I think I am like most people when it is time to purchase a new vehicle, I am looking forward to owning and driving my new car but I really don't want to go thru the whole process of searching, negotiating and taking delivery of it. For the first time in my life not only was the process painless, I enjoyed the experience! When I called R&H and spoke to Mike, he actually listened to me, I felt comfortable and not pressured, Mike was able to answer all of my initial questions, then we made an appointment that fit my schedule. When I arrived at the dealership Mike was prepared, I test drove the first vehicle and after a nice ride and a enjoyable conversation we headed back to test drive a second vehicle. Within a few miles I knew this was the one, Mike gave me a great price without any games or wasting my time. Fran King was great too, she carefully went over all of the finance options and worked with me to find the option that worked best. If you are considering buying a Mercedes Benz, do yourself a favor and just call Mike.

Gateshead

Apr 18, 2013

I explained in details what I was looking for. The salesman listened and made several recomendations. Basically I rejected all but one. We looked at the car in question. It was acceptable. The salesman gave me the price. I gave him a counter offer. He talked to the sales manager and my price was accepted. The saleman bent over backwards to meet my unique personal needs. Michael was everything we would expect from a automobile salesman. It was and still is a pleasant experience. The whole sale took less than an hour. The followup is still going on.

Memercedes

Apr 11, 2013

I am a true BMW enthusiast, so I thought before I met Mr. George Johnson. I met George four years ago when I first moved to Maryland. We test drove the C class and the E-class, wonderful cars. However, I purchased another 3-series BMW even after test driving In December of last year, I contacted George again, this time for my husband. Again, George was very helpful and willing to assist us on our purchase. Of course we went to two BMW dealerships, only to experience disappointment after disappointment. He opted purchased a Land Rover. Last week, I decided to call George to test drive an E350. This time I knew that the car I test drove was mine. To confirm that I did not want another BMW, I test drove a 2013 5-Series which is a very nice car, but it was something about the E350 that keep drawing my attention. The next day I went to George at R&H Motors. George knew just what I needed to accommodate my lifestyle. He was professional, honest, patient, kind and knowledgeable. He did everything in his power to ensure the transaction went smoothly. I have great confidence that this was the best option for me. The team was also wonderful. Everyone was so hospitable and kind. I am very pleased with the treatment and of course, the automobile.Thank you for your great service!!!

lukolova

Apr 10, 2013

Josh Pomles was very friendly and answer all questions. He show different models in different colors and provided his recomendation. It was very helpfull. Great job!

toyiawalkeristhequeen

Apr 2, 2013

When I first came into the dealership, I already knew that I wanted a Mercedez Benz but after meeting Mr. Johnson, I was sold. He was very friendly, understanding and very informative. He helped to demonstrate various usage of the car. I would recommend Mr. Johnson as a salesmen to everyone that I know. I would buy hundreds of cars from him if I could afford to. I feel very good about my purchase.

thomasbarrettjr

Mar 30, 2013

From the moment that I walked into the show room flow I was treated the way I expected to be treated. Dylan went above and beyond, answering all my questions and did not use pressure tactics that most dealer ships have their sale personnel do. Dylan is truly a professional salesman who others could learn from.

Paswesley

Mar 28, 2013

This is the 4th Benz that I have purchased through Dylan. He is helpful, knowledgeable, anticipates your needs, and gives great service after the sale.

ydave

Mar 20, 2013

The sales team at R&H Mercedes Benz was courteous, professional and knowledgable. Much of the paperwork had been prepared before we arrived at the dealership so completing the sale was quick and painless. The certified used car we purchased is immaculate and well maintained. The vehicle was priced fairly and competitively and the no-haggle approach made the entire process easy. We will certainly consider R&H for our next purchase and will recommend the dealership to family and friends.

winning_line16

Mar 19, 2013

The best experience in purchasing a certified used luxury vehicle. My sales agent, Sheldon Wollman, has been a superb sales person due to his calm selling manner not thinking only about his sell but most importantly his customer. Believe me, I should tell, because I could see even after sales, his attitude never change and thinks of clients satisfaction. The manager, Sam and the one in finance, Fran, showed an excellent customer service guiding me all the way to make my Benz purchase the best buying experience that I will ever had. Overall, Sheldon, Sam, and Fran, are one of the best persons I ever met in a car dealership making my purchase a smooth one.

seighty8

Mar 19, 2013

My experience at R&H was extremely positive. I was looking for an SUV. My SUV was on the showroom floor, immaculately presented. In fact, R&H's showroom is a show place of luxury vehicle fantasy! The experience with my Sales Rep Melissa Press, was professional and genuine from the initial greeting, acknowledging the existence of mutual friends, through finalizing the sales process with Ms. King. Because of this I was fortunate enough to be able to have a sales experience that was satisfying especially since this was a major purchase. There was no pushiness and my wife and I felt extremely comfortable. When purchasing a Mercedes one would expect nothing less than the highest level of customer service, professionalism and quality throughout the sales experience. Everyone we encountered provided such an experience. I would highly recommend this dealership to anyone interested in a quality, pressure free sales experience.LJH

olivia1976

Mar 12, 2013

My overall experience was very easy and enjoyable. Mr. Wollman was very helpful and knowledgable about all aspects of the vehicle that I was interested in. I have dealt with Mr. Wollman on numerous occasions in the past and there is no question that I wouldn't hesitate to use his services in the future.

pfitz4

Mar 12, 2013

My experience with R&H Motor Cars has been exceptional from start to finish the team there always provides top notch, high level customer service. When I stepped off the train to go and pick up my car, the shuttle service was right there to pick me up. I have worked with Andre Goppy in the Service Department for many years and he never skips a beat with the quality of service that he delivers on each and every visit. I recently traded my 2002 C240 to a 2009 C300 and I couldn't say more about George Johnson. He made the process very smooth, efficient and handled my sale with such a quality of care and assurance. He accomodated my every need and it didn't take long for me to get all my paperwork completed. Fran King, provided me with the financing information, she was clear and concise, she was very polite and knowledgable. I could not have asked for a better team, in fact they have spoiled me rotten to the point that I wouldn't go anywhere else but R&H. The are truly the model dealership for signature service.

esdorner

Mar 9, 2013

My experience was a very positive one and Josh was great to deal with. He was not pushy or overbearing and made it rather pleasant.

Lstammen0685

Mar 8, 2013

Michael was excellent! He was detail oriented and very accommodating. Thanks to Michael, I was able to get the car I wanted and very quickly. I would definitely recommend him to others looking to buy a Mercedes.

Nucar2013

Mar 2, 2013

Mr. Johnson was patient, comprehensive, thorough. I did not meet any of the other salesmen, but I suspect he is near the top of the lot. No fault of mr Johnson, but the extended warranty issues are to varied ath the end and i am not sure are clearly Elaine's. again, Mr Johnson is a pro.

rdbk5200

Mar 1, 2013

It was a pleasure working with Michael Boesenberg. Michael made buying a car simple. I will highly recommend Michael Boesenberg and R & H Motor Cars to anyone in the market for a Mercedes Benz..

ELW

Feb 27, 2013

Polite, professional, prompt and still working on deal. Travel for business and need reliable and efficient Mercedes Benz expert who can answer all technical questions.

nikkiaw320

Feb 27, 2013

I had been searching for a car for nearly 2 months. Every Mercedes Benz dealership that I attempted to work with to get a car had shady tactics. I was given the runaround, traveling hundreds of miles to only be told that the car is there but not available. One dealership actually told me I had to give them the funds for the car and come back (another 300 miles) to pick up the car days later. I found R&H, and honestly I thought that more shady tactics would be done. My experience with Dylan Jones proved to be a very pleasant surprise. Dylan was not only friendly and found ways to relate to my family, but was also very professional. I also felt as though I could trust him, which is a feeling I felt at no other dealership. I left the dealership with the car of my dreams, even though I did not expect for everything to go as smoothly as it did. I love my car so much that I cannot see myself driving anything else. So when I upgrade, I will patronize R&H ONLY. I would say that I want Dylan to be the only one who sells me my next car, but I truly hope he is a top manager by then. With his positive attitude, he is going places. It has been a long time since I have experienced top-notch, honest, customer service as I did from the staff at R&H. Keep up the good work!

Nlab4444

Feb 23, 2013

George was great! Good experience! Wife was, also, happy! Would be happy to pass George's name along. Paperwork was prepared and filled out quickly.

mgrice

Feb 22, 2013

The information presented quick and concise, the car was presented clean at a price that matched the market. I understand the VWs are not the primary brand for R and H Motors but Josh has a good knowledge of the brand. It was also nice to have some trust what I said instantly.Thanks,Matt

ryanpmoran

Feb 20, 2013

Everyone involved with the purchase of my CPO 2011 E550 coupe was very helpful and made the buying process enjoyable. I would like to especially thank Tim Sauter for making the extra effort to facilitate this purchase and helping me become a first time Mercedes-Benz owner.

chailo27

Feb 16, 2013

My experience with Dylan Jones is definitely a pleasant one. Dylan answered all of my internet questions promptly, and even went above and beyond to meet me on his scheduled day off for a test drive. Communication, professionalism, courtesy and respect are qualities he exhibited and is definitely what I got. Mercedes Benz has an outstanding reputation for it's products and service and working with Dylan throughout this sales process just reinforces that. Kudos to Dylan at R&H Motor Cars LTD for making my first time Mercedes Benz experience a memorable one. You definitely earned my future business.see you in a couple of years!

Lfb321

Feb 16, 2013

I had a great experience with George. I came into the dealership over a year ago. I wasn't really and George was very patient . He would email me from time to timeouts to keep n touch. He was never pushy. He kept working with me. I even left out the dealership because the deal didn't go as plan. He never gave up. He help make a deal that was good for me.

NickCuttonaro

Feb 13, 2013

This was the 2nd Mercedes Benz I've picked up in the past (6) months from R&H Motor Cars in Owings Mills. If you're a Maryland resident and looking for the best deal and customer service on a Mercedes Benz vehicle you, absolutely need to come down to R&H to experience the difference for yourself.I had the pleasure of working with George Johnson and he took care of me and my fiance the whole way through. We purchased a 2010 ML350 we were able to complete the transaction quickly. The car looks fantastic and we're both happy with the dealership experience.I look forward to working with George in the future when I'm ready to trade in my leased C300 and when my fiance is ready for her next truck. He's my guy! His attention to detail is impeccable as there was no "guesswork" in the sales process.I will kindly refer my friends, family, and business associates to George and the team at R&H. It's always a first-class experience!

drjsilver

Feb 12, 2013

This dealership has been a true privilege to deal with in every way. I just purchased my 4th Mercedes Benz. This is my first purchase from them. It has been a pleasure. Josh Pomles was perhaps the finest and certainly the most pleasant and helpful auto salesperson that I have ever dealt with. He truly has the customer's best interest in mind and it came through in everything he has ever done with me. I met him a year or so ago when I was having one of my other Benzes serviced there. He truly took an interest in me and my car and talking to him was like talking to a regular friend. I can't say enough good about dealing with him and this organization.My experience with R&H service and parts department is what drove me to buy from R&H and continues to WOW me with their knowledge, ethics, speed of service and overall excellence. Certainly, you do not come to the MB dealer's service department to get the lowest price. But when you consider the value of the service being delivered and the courtesy and caring that it is delivered with, you can only conclude that it is indeed exchange in abundance for your hard-earned dollars. Andre in service has been great at keeping us on the road, free from breakdowns and looking out for our best interest.I look forward to many more years of excellent service on my Mercedes Benz Automobiles and actually I truly do look forward to going there. That says it all!!

Rendezvous07

Feb 12, 2013

My father purchased three new cars from this R&H location and he was extremely satisfies with what he got. So coming here for a used car, I already knew what to expect. Great Customer Service with a great car!

doclynch1

Feb 10, 2013

Bought a beautiful 2011 MB C300 4Matic in January. Very friendly but business-like atmosphere. Showroom is classy and not too 'busy' or overcrowded. Josh listened to me and was right on point with what I wanted. Fran went out of her way to get me a great rate below my credit union's. I felt comfortable and valued as a customer. No high pressure sales associated with the deal...to the extent that I even took some of the 'extras' in the finance portion...a first for me. Would not hesitate to go back to this dealership. After buying 11 cars previously, this was truly my first positive buying experience. Well done folks!

Tirell

Feb 8, 2013

Likisha was friendly, knowledgeable and caring about our needs for a preowned car .we got all our questions answered package we wanted and left with a better car than we came in for . IF YOU NEED MORE YOU WILL HAVE TO WAIT FOR US TO PURCHASE FROM HER AGAIN AND I KNOW WE WILL.......THIS REVIEW WAS DONE FOR ANNA COPLIN PURCHASED 2009 ML350. ON. FEB 7,2013

09Graduate

Feb 4, 2013

The communication from beginning to end was great. Dylan was very interpersonal and genuinely concerned with what I as the costumer wanted. Great hospitality was shown towards my brother and me while we waited for everything to be complete. The entire facility and staff were very warm and welcoming which made us feel right at home. It was my first time at a luxury dealership and they treated me as if I was right at home. During the time that my brother and I were there, we felt so good about our experience that we said that we wanted to give the dealership a great review. I am extremely satisfied with my purchase and the service that I received. Thank you R&H Motors!

Leopards

Jan 28, 2013

Mr. Johnson was extremely customer friendly. Mr. Johnson listened to all my concerns and I believe I have a vehicle that will meet my needs.

Gretchenzp

Jan 27, 2013

Great experience - unexpected from past experiences. From initial greeting & congratulations (Likisha) to sale (Josh) to purchase (Fran), terrific! only complaint is 'odor' (freshener) in car.

LNewkirk

Jan 22, 2013

It is my pleasure to write about Josh Pomles. He is a very caring person. He listens to you. He does not pressure you into buying a vehicle. He lets you know the facts and the price. Josh is very courteous, considerate and understanding. He helped me buy my last Mercedes. He is a great salesperson. I would recommend this dealership because from the minute I entered everyone I met was friendly and polite.

bfterp77

Jan 18, 2013

George knows the product and makes a point of understanding what the customer needs and wants. He took the time to explain the options, benfits and features of the two vehicles I was looking at, provided me with information to review and then invited me to take my time to explore both vehicles. When I was ready to buy, he lived up to the first words he said to me, "I'm going to earn your business".

MICHAELSONTAG

Jan 11, 2013

My overall experience with R&H was great! The sales team was flexible on price and they made it extremely easy to get financing at a great rate and term. From start to finish it was a smooth transaction!

stretch2

Jan 11, 2013

Michael is a true professional.The price of the car was fair,the delivery was smooth and pleasant,and the overall buying experience was enjoyable.Michael is Top Notch in every way !

jenlu6160

Jan 8, 2013

WE have bought cars here before, always excellent with service.Josh was especially helpful with matching my needs to the type of Mercedes.He was also very helpful in explaining all of the controls on the car.I was able to purchase the exact car I wanted: color with interior leather in 1 day, it was pretty amazing!

Denise10090

Jan 7, 2013

I have given this rating because of the outstanding customer service I received. Mr. Johnson and Rick Astarita made my experience a wonderful experience. I definately will recommend R&H Mercedes dealership and definately Mr George Johnson as the sales rep. I will continue to be a repeat customer.

jeff.gelner

Dec 28, 2012

Had been searching for a lightly used 'premium' car as a family spare for about six months. Found a freshly traded Acura online at R&H, the numbers looked good compared to what I had seen elsewhere. Made an appoinment via email, and was very quickly assisted by a person (Grace) who directed me to a salesman (Josh). In short order I was able to inspect the car, which had been washed and serviced and was waiting for me when I arrived for a test drive. The car was in excellent shape and compared very favorably to others I had seen.The entire process only took three days, from initial contact to drive home, with one of those days being Christmas day.Overall very satisfied with excellent service at R&H and would recommend to anyone who is considering such a purchase.

rosanna.duncan

Dec 28, 2012

I never dream of driving a Mercedes Benz. I'm a BMW person. But glad I made the choice of a change.So in life never say never. Merry Xmas to me.

Juanyongzhang

Dec 18, 2012

Very pleasure purchase! Josh was very helpful and worked hard to get me into the car I wanted! He was very efficient and everything was done so fast to get me driving. Fabulous!

Donna Senft

Dec 17, 2012

Buying a car can be a grueling experience - lots of time wasted negotiating to get to a reasonable deal. This is the second time we have dealt with Likisha and that is by choice. After our first purchase from her we knew that we would return for future purchases so long as she was still working in Mercedes sales. Likisha appreciates how much we value our time and understands that we will walk away from a deal if we believe we are being given the run around. We have found it particularly difficult car shopping in the past, perhaps because we are women. As least two dealerships lost business from us, due to how we were treated. On other occasions, we perservered through the process and ended up with a vehicle but with no desire to ever return for another purchase. Likisha always treated us with the utmost respect and negotiated in a very professional manner. We would highly recommend both Likisha and R&H.Donna and Rose

mghuel

Dec 15, 2012

Overall an efficient and professional team. I was in and out in less than an hour with the car I wanted at the price I wanted.

jlknell

Dec 13, 2012

I have purchased numerous vehicles from R&H over a 25+ year period. This closing experience was the easiest I can remember. Paperwork was streamlined and ready for me when I arrived and the process was completed efficiently and timely. I thought positioning the car at the entrance to the showroom was an excellent touch and made me smile. The sales process was pleasant with George. I believe the deal was of value to both parties. Rick stopped by and personally thanked me for this, and past, business and I appreciated his expression of appreciation. This may sound strange or even funny, but R&H is a bit like the old sitcom "Cheers" to me. I work with the same team (George, Laverne, Zac and Gail) each visit and it is a comfortable relationship. I could have bought in Annapolis, as I now live in Cambridge Md, or in Hilton Head as I reside there in the winter. However, I have trust in R&H, trust built over time, and chose to make the effort to purchase at R&H rather than another dealer.Happy to discuss further if you like.Best regards, Jim

jeffrey.budnitz

Dec 12, 2012

Great buying experience and they met all of my needs. I have purchased a number of Mercedes from a variety of dealerships and this was by far the most enjoyable transaction.

aderonke

Dec 8, 2012

This is my second mercedes but my experience this time is by far the best.Prompt ,very efficient and courteous service.Went straight to the point.Delightful car buying experience.

maj2010

Dec 5, 2012

I purchased my second Mercedes from R&H Motors. I've worked with George Johnson who is a great guy to work with. I visited other dealers (Mercedes of Catonsville and Mercedes of Silver Spring) but I bought my new car here because of George. Fran helped finalize the financing and it was a smooth transaction all-around. I would buy again from here. Thank you George and Fran!

KelliBooth

Dec 4, 2012

Dylan was pleasant and offered to show and compare as many used cars as I requested. He responded promptly to my calls, emails, and texts. It was truly a no hassle experience.

pcadet

Dec 4, 2012

Likisha is not only a exceptional sales person she is an exceptional person also. She neve once made me feel pressured, she provided good suggestion on how to get out of the upside down position i was in with my former car that I failed to buy at R&H which I found out was involved in an accident. When I came to pick up my car Likisha has a nice big red bow on the car, it look so good that I was not certain it was my car because i had it delivered from another state.This is my 5th car that I purchased from R&H and as long as Likisha is there I will continue...

missusvi

Dec 3, 2012

Likisha Pearmon-Jones exceeded our expectations. Her level of experience, professionalism, product knowlege, promptness and genuine concern for meeting our needs were exceptional! Fran King provided clarity and information with a level of excellence which allowed us to walk away with " total confidence" in closing and driving away with a "peace of mind"!

pgordon4435

Dec 3, 2012

I had a great experience working with Sheldon Wollman on my recent purchase. The employees at R&H are always friendly and provide great customer service.

v265361

Dec 3, 2012

LiKisha, is a great sales woman! This time around it was a very rocky ride, these past five months were BANANAS....... My used E350 Coupe radio was not working and it was pissing me off from the moment I brought the car, the radio didn't come on and I was starting to feel like I entered the show of Law & Order regarding the numerous times I visited the dealership regarding my issue!. BUT.......... LiKisha managed to smoothed things out!!!

KURLY59

Dec 2, 2012

I was very impressed with Mr. Jones and would highly recommend him to others. His no pressure approach played a big part with me and purchasing my vehicle from R & H Motors. Job well done Mr. Jones!

girlpleaze

Dec 1, 2012

I have purchased four Mercedes from this dealer. And Likisha is the reason I return. She is quick and she means business. She does everything in her power to do what she can for her customers.

Wednsdy

Nov 29, 2012

Thanks to Likisha my first Mercedes purchase was amazing. She is absolutely wonderful and ensured I had the best deal to fit my wants and needs! So grateful for all of her assistance. Thanks Again!

whitemercedes

Nov 27, 2012

Walking thru the doors of R & H Mercedes and seeing the car of my dreams sitting on the showroom floor was just the start of a wonderful experience. We were greeted by Dylan Jones and found him very helpful -answering all of our questions with a nonaggressive approach. We were able to test drive the car we" thought" we were interested in and ended up having several more questions once we were finished. All the while looking, and re-looking at the car that had caught my eye when we first walked into the showroom. We left that first night and returned in the morning in hopes to test drive the same model that was on the floor. We test drove and quickly found that we had come to a decision that we were definitely interested in the showroom floor model. We asked more questions, walked the lot to see various colors, asked more questions and soon found that there was no other car for us - the showroom floor Mercedes C300 Sport Sedan was exactly what we wanted. Dylan helped us thru every stage in purchasing this beautiful & ohhhh what fun car!!! He even unlocked and walked us thru the Service Department area showing us all that the center has to offer. This was exceptional considering the service center was closed (Saturday after hours) making us very comfortable with seeing exactly where we would need to bring the car when any services would be needed. His thoughtfulness in bringing test driven car into bay area kept us out of the rainy, cold weather and is truly appreciated. Our experience at this dealership was pleasant, feeling no-pressure and leaving us completely satisfied with our new purchase!Happy Holidays-N-Thank you!

dmeyerson

Nov 27, 2012

Josh Pomles is a wonderful guy, extremely accommodating and makes suggestions without ever being pushy.At the end of the day, the customer feels that Josh has protected their best interests and that he has forgeda relationship, not just closed a deal. His first price offered bettered any competitor's pricing. His suggestionsand guidance were "spot on!" Without question I would send my own brother to him for a vehicle.David A. Meyerson, M.D.Pikesville, Maryland

geraldine.murry

Nov 27, 2012

HAD A GREAT EXPERIENCE WORKING WITH GEORGE JOHNSON. IF BUYING A CAR WAS THIS FAST AND EASY EVERYTIME, MANY MORE PEOPLE WOULD BUY. ACCURATE, FAST, AND HONEST SERVICE THE KEY TO A GREAT CARBUYING EXPERIENCE !!!!

bmeshulam

Nov 21, 2012

The service is impeccable and George was wonderful finding the car I neeed with my specifications. Fran was very helpful, knowledgeable and professional. You have a wonderful team.

Pam53

Nov 20, 2012

I would like to take this opportunity to express my gratitude to Likisha for her time, service, and the effort she applied toward my previous transaction. Likisha is a pleasure to work with, her expertise in the vehicle speaks volume, this is the second vehicle that I have purchased with her, she know what I like, and she aims to please. I would not shop with anyone else.

ericblack

Nov 17, 2012

Josh was awesome. I really appreciated his non bs approach and willingness to make the deal happen. I was able to get the car of my dreams thanks to josh.

fdcooper

Nov 16, 2012

I am very busy and have little time to search for and acquire vehicles. I contacted Michael Boesenberg at 10 am on Thursday to identify my need for a new GL450. I gave him my specs and requirements and he replied to me within 15 minutes with a car that met my exact expectations. We set up a meeting for 3pm later that day to have my trade-in assessed and to see the vehicle. We agreed to terms later that evening and executed the transaction. During negotiations he identified several things of particular importance to me based on what he had picked up during our brief conversations. I was very impressed with his ability to quickly assess my situation, listen and deliver exactly what I needed on time. I would highly recommend him to any of my colleagues, friends and family.

Shawnchase33

Nov 16, 2012

WOW! Is what first comes to mind. So far the best dealership I've ever dealt with, this is how car buying should be. Dylan & Fran was awesome I was very comfortable with the whole transaction. I'll be returning when I buy my next MB.. Thanx R&H...

YvetteForeman

Nov 13, 2012

Because of the excellent service that we continue to receive from our sales person Kisha, this is the 4th Mercedes-Benz that we have purchased from R&H Motors, Cars. Thank you Kisha for always exceeding our expectations!

jmackarola

Nov 12, 2012

Excellent customer service. The price was right. George was friendly and made the process enjoyable. George provided facts that allowed me to make an informed decision as a consumer. I would by from George Johnson again.

cdowe036

Nov 7, 2012

Michael was very attentive to my needs and provided excellent customer service.The vehicle I was interested in had not yet been delivered to the dealership. Michael provided me with an estimated date of arrival and followed up with me daily the 3 days prior to its arrival.Michael was well prepared when I went to pick up the car - everything was ready and all I had to do was sign.My best car buying experience ever!

Hari Singh

Nov 5, 2012

Josh was very professional and friendly,delivered what he said did not waist any time.He explained the SUV in full detailed and answered all questions.I will recommend him and R & H Motors to my friends for future purchases.Best,Hari Raj SinghCompetent-Builders.com443-829-1830

jchichi72

Oct 26, 2012

Likisha is very knowledgeable, very friendly, and follows up constantly to keep customers in the loop. The process was very fast and painless. I'd refer anyone I know interested in buying a vehicle to R&H.

Pearl Brooks

Oct 26, 2012

What a bright star you have in Kisha. The was not my first car purchase, but it was by far the easiest, most uncomplicated purchase I have ever made.

lindlerle

Oct 23, 2012

Dylan was great to work with. Easiest car buy I ever did. The price was right on the new vehicle whereas other dealers would not give a set/known discount. The offer on my trade in was also good. He explained the working of the vehicle very well and was very patient!

sharmequa

Oct 20, 2012

I've purchased 3 cars from Dylan and I always leave happy. I'm quite sure I'm not the easiest customer, but he makes me feel like I am :-)!

meshulam

Oct 15, 2012

I find George great to deal with. He gets things done quickly. He makes the transcaction as seamless as possible.I will go back to him again.

Andrew Chriss

Oct 11, 2012

Kody was very helpful to us in the purchase of our new "pre-owned" car. He made the process easy and enjoyable. We would recommend him to others.

carl russ yealey

Oct 4, 2012

i spent three months shopping for this car, also looked at infiniti, vw, audi, nissan, cadillac, even gmc and chevrolet, i was determined to try to buy american but the mercedes easily trumped anything i looked at. i also recieved the best trade in offer for my vehicles, i liked dylan immediately and was so impressed with the vehicle when i test drove it that i forgot to haggle with dylan about the price. i was totally satisfied with my entire experience and i will be back. russ

jodea1

Oct 2, 2012

I bought a 2008 BMW M3 from Josh and I was very impressed with his help in purchasing the car. He went above and beyond in answering many questions I had as well as helping after the purchase. I'd purchase another car from R&H in a second.

cnewman17

Oct 1, 2012

I had purchased my last vehicle with Sherye. When i called to simply inquire about the 2013 GL, Josh took the call, and within hours had me in the truck and out the door. He went above and beyond...even driving the vehicle to our home so my wife could test drive it. Josh was professional, and very detailed oriented. It was a wonderful, and easy experience, and we love the new vehicle.

cdb3620

Sep 30, 2012

I absolutely enjoyed the purchase of my very first Mercedes-Benz with Mr. George Johnson. His knowledge and expetise led me to the right car for me. His care and patience made the process an easy one and I look forward to working with him in the future.

gBradshaw

Sep 26, 2012

Josh Pomles is a top-notch salesman, who was very honest with me from the onset when I was purchasing a 2009 Range Rover Supercharged. The final sales price to me was approximately $6K below retail. The pictures on-line did not do this Range Rover justice. He procured financing from me, detailed the SUV, and filled it with gas. The entire process was seamless and took less than an hour complete the purchase in September of 2012. He actions impressed me greatly and I would strongly recommend him as a salesman to anyone looking to purchase a new or used automobile. Sincerely, Gabriel

servin

Sep 26, 2012

I have never purchased a Mercedes before and am amazed at the incredible customer service I received from Josh. I expected to spend two or three hours at a dealership haggling over everything from vehicle pricing and availablilty to financing. Instead, Josh contacted me about the vehicle I was looking for and while I continued my work day he did all the paperwork and got my pricing worked out. His knowledge was extensive on the financial end and the advice he gave me completely changed my outlood on what I was going to buy and when. He then brought the vehicle to me at work to inspect and test drive. We chatted all day via text and phone and I felt as if we'd known each other for years rather than a moment. I left work at my normal time and stopped at R&H to sign the paperwork and drove home. He followed up with me that evening to make sure I was happy with the vehicle and to see if I had any questions. Incredible! Fran in financing was also great to work with. She was very patient and understanding and answered all my questions (of which I had many!)with honesty as well.

Nell Alano

Sep 22, 2012

I don't think I can give enough praise to Josh Pomles! He went above and beyond anything I've ever experienced before with previous salesmen. I know it sounds corny but I feel as though I've made a friend too! He got me a great deal which I really appreciate and he always seemed to have my back. He has been one of the most honest people I've ever met, and I appreciated that the most. Whether he was talking with me or my husband he would answer our questions truthfully and that is a trait you rarely see these days. He wanted what was best for me. I'm going to be very sad now that the deal is done and I won't have the daily communication with him anymore! I believe he knows his cars and I got one incredible Mercedes.I live in Los Angeles and through various channels found the car at R&H Motor Cars in Maryland. I've never in my life bought a car I haven't seen in person. He truly went out of his way to help me see the car as much as possible. He took lots of pictures and video. He helped me every step of the way! He did a million times more than other dealerships I've dealt with in the past.I usually keep my cars a long time, which again makes me so sad because it will most likely be a long time before I pick up the phone to order my next car through Josh Pomles. I'm going to have to think of a reason to get another car soon. That's just how GREAT he is!!!Nell

Sailjim13

Sep 21, 2012

Very satisfied customer?. Everyone did a great job. We got a great car for a good price. I like doing business with a handshake and you can do that when you deal with honorable people.

Imarwhite

Sep 17, 2012

Dylan was great, pleasant to work with. He was patient with me although i was difficult because i want a specific car and he made it happen in a smooth fashion. I would recommend Dylan to anyone looking to purchase a Mercedes Benz.

shanna.travis.7

Sep 17, 2012

It is truly a blessing to receive customer service that is so impeccable it not only puts a smile on one's face but prompts another major purchase. That has been my overall experience with R&H Motorcars. My service provider has been one of the most customer oriented and professional people I have ever encountered in vehicle transactions. It was because of her customer service skills, knowledge of Mercedes projects and incentives, and referral to another awesome service professional that I considered purchasing another vehicle. I was fortunate to be referred to a sales person, Ms. Likisha Pearmon-Jones who was just as customer service oriented, professional and knowledgeable of Mercedes products and incentives. My time is always valued when I arrive at R&H motorcars. The entire staff is professional, courteous and customer service oriented. It is always a pleasure to enter this dealership. I have never left feeling my money or time was taken for granted or wasted. From servicing my car to selling me antoher car every transaction I have EVER had with this establishment has been of 7-Star quality. I will continue to support this establishment with my business and encourage my friends, family, etc. to utilize this dealership because customer service and quality is definitely their goal, and they have definitely mastered the recipe for success in meeting those goals. WONDERFUL! Absolutely wonderful experience. If you're in the market for a car or you have a car that they can service I would highly encourage you to take your business to R&H Motorcars! :-)

Ash350

Sep 14, 2012

Josh pomles was a awesome sales associate and I would definitely send friends and family to him nice work I recommend you give josh Benz from the market

mercedesE350

Sep 14, 2012

I gave the above rating because upon my arrival I was immediately greeted professionally by Mr. Pomles. He took the time to answer all my questions regarding my vehicle of interest as well as advertised the vehicle well. Mr Polmes was not pushy or overbearing alike some dealerships. He was honest, helpful and friendly. Further, he assured me that he would at least try to place me in one of the Mercedes Benz financing programs despite my credit rating. I was so grateful when he offered an interest rate that afforded comfortable payments since I was budget conscious. My experience with Ms. King was just an extension of the professionalism exhibited by Mr. Polmes. She was very congenial and informative of my options and articulated well each step of the financing process. She even disclosed another interest rate program that I could qualify for that was more beneficial to my budget. September 6, 2012 was truely divinely organized to deliver a beautiful birthday gift before my September 13, 2012 birthday. Kudos to R & H for a fine staff!!!!

wdavis

Sep 10, 2012

This is my 2nd vehicle I have purchased from George Johnson and each experience has been a pleasure. I would Highly Recommend Mr. Johnson to anyone who is interested in purchasing a New or Used vehicle.

Towanda Carter

Sep 10, 2012

Dylan was very patient and great to work with. This was our second time buying a car from him and each time he makes the experience better than before. He's diligent about finding exactly what you want and delivering it. We always enjoy working with him.

abz100

Sep 4, 2012

I had the unfortunate need to buy a car emergently late on a Friday afternoon. With 4 kids in tow, no homework on cars, and a broken car to trade in I was very stressed. I was lucky enough to get Likisha as my sales rep. After a series of quick questions she came up with a list of cars that would fit my needs and budget. Despite the interuptions by kids and test drives she had me into a new vehicle within 2 hours. Amazing job Likisha! Thanks for all your help. Amanda Zambrano

gford

Sep 2, 2012

The buying process was stress free. All the staff were professional and courteous. I really appreciate how easy and smooth it was to negociate the price, receive approval for financing and complete the buying process. I am extremely impressed with the professionalism of Michael and Fran. I was so comfortable during the process, it did not feel like I was purchasing an expensive car. Thank you for an exceptional experience.

norrisgeather

Sep 2, 2012

Mr. Johnson, was very knowledgeable about both vehicle's I was interested in making it easy for me to choose the right vehicle for me. He was also patient explaining all the features, my extended warranty and most of the I was satisfied with my purchase price. I would recommemd him to anyone of my friends looking for a vehice.

ngf9

Aug 30, 2012

Anthony was great! i told him what i wanted, how much i wanted to spend, and he made it happened without any haggling and pressure! I had been shopping at other dealerships over the last few days & had terrible experiences. Thanks Anthony!

Swbartl

Aug 30, 2012

Likisha was fantastic to work with. She called us on the right day and she found us the perfect vehicle. Her personality was great for what she does.

BillieHolliday

Aug 27, 2012

My salesperson, Josh Pomles was just wonderful. He was patient, thorough, very personable and knowledgeable. I will recommend him to others.The Financial manager Fran King was just wonderful! She is awesome! I thoroughly enjoyed working with both Fean and Josh.

Terry_upshur

Aug 10, 2012

This is my second vehicle purchased from R&H Mercedes specifically from Dylan Jones. Dylan made the experience pleasant and enjoyable. He is knowledgeable and professional. Dylan addressed my needs and concerns and made the buying experience worry-free. I must also mention Fran King. Fran handled the financing. She did a wonderful job and was a pleasure to work with.Good job to the leadership of R&H for putting together a first class team.

susanr1112

Aug 9, 2012

It took several years of visiting your dealership before taking the final plunge. I was a nervous reck. George Johnson made my nervous experience turn into one that was most pleasant. His friendleness and professionalism put me a ease. I would recommend him to anyone who is considering purchasing a Mercedes Benz. George in very knowledgeable and pleasant to work with. I'm looking forward to a couple of years from now to upgrade. Thanks a Million Mr. Johnson.

gwenie_aka

Aug 8, 2012

Ipurchased a car today. I must have been lucky and probably used the best salesperson there. Likisha was fantastic!! She explained everything perfectly making sure that we understood everything about the car and all of the paperwork connected with it. I will buy another car from her and will recommend her to others.Mr. and Mrs. Joe E Phillips

Hilton03

Aug 7, 2012

I got excellent services love my suv. My services provider was on point. She made it possible for me to get my new suv. She is the best

sbmanekin

Aug 4, 2012

This was my 4th purchase from R & H and I will never buy anywhere else. They make the purchase "painless" and the service department is superb.

srwhite

Aug 1, 2012

Josh exemplified a very high level of service during our time at R&H. He provided us with an extremely comfortable experience. We did not feel pressured to make a purchase that evening unlike other experiences with purchasing a vehicle. Josh's candid approach was greatly appreciated. Once we made our final decision to purchase the vehicle, Josh did not rush us through the remainder of the process. Josh stayed around beyond the dealership closing time. After the dealership had closed, he assisted us with transitioning from our old vehicle to our new vehicle and made sure we were familiar with all of the new features on our new vehicle.

cngwa

Jul 31, 2012

I got this deal closed within a couple of hours of meeting Tony.He was very cooperative and willing to meet with my demands.We did not have a lot of back and forth and he did the things he promised to do.

nmadisi

Jul 31, 2012

This is my second purchase from the same dealer and same person (Ms Likisha Pearmon-jones), She is a great person to deal with . I have purchased a car recently and I was so satisfied, I purchased another car in less than a year. I never though the deal would happen but ms Jones was incredibly effecient to close the deal in a matter of couple of hours and put me in my new car. She also got a great price on my old trade-in.I am extremely happy with the business and do not hesitate to refer MS Likisha jONES and R& H Motors to anybody.

LZirretta

Jul 30, 2012

Kody was just WONDERFUL! He took care of every detail and made this the easiest delivery of a new leased car I have ever experienced.

matta1

Jul 29, 2012

None of the sales employee explained to us that the car we are buying for my wife is Diesel! We were looking for bigger car to replace her E350 for the kids. We never thought to buy a Diesel car and we never had one. She tested drive the Honda minivan and was not comfrotable with it. The dealer at Merceds presented the R class and since I had one before my wife thought it is better. None of us knew it is Diesel and my wife has no clue about the difference with her previous car. None in the dealer went through with her regarding this R class features and in fact someone from the dealership just dropped the car to our house and left. It had no sticker and nothing on the outside to indicate it is Diesel. As a result for her first tank fill she used gas instead of Diesl (the cap indicates Diesel but she, again with her lack of knowledge, was not aware of the difference)which was a major problem. When the car was towed to the nearest dealer, they requested $1900. I called R&H and had the car towed to their location thinking they will do the repair for free. No, they asked for $12,000!! I towed the car back to initial authorized dealer and the repair was done for $1895.It is a month since we bought the car and the second car key has not been delivered.By the way, I also had another car lease for my self at the same dealer at the time (a month ago) So far, my plate sticker has not arrived despite paying for it twice (once to the MVA, once to the dealer)Bad experience!

LNC MUSIC

Jul 28, 2012

JOSH CALLED ME WHEN THAT PURTICULAR CAR CAME IN THAT HE KNEW I WAS LOOKING FOR. HE WORKED THE NUMBERS, TOOK A COUPLE OF DAYS FOR US TO GET THINGS TOGETHER. WENT TO C. U., AND WE WERE DONE! WE EVEN GOT A LITTLE FRIENDSHIP OUT THE DEAL! PRAY FOR HIS SICK DAUGHTER, HOPE SHE'S DOIN WELL! EVEN NOW HE STILL GOT MY BACK, WHICH IS VERY IMPORTANT TO MY WIFE AND I. I WILL SEND FAMILY AND FRIENDS TO MY BOY JOSH WITHOUT A SECOND THOUGHT!!

judyrudo

Jul 26, 2012

Found everyone to be extremely nice and helpful, easy to work with and very willing to work with us. Josh was a pleasure to do business with and very helpful.

APL1981

Jul 18, 2012

I originally visited this dealership to browse, since I hadn't planned on purchasing a new vehicle until the end of the summer. Upon entering the dealership, I met sales rep Kody Wood, who was extremely informative and very cordial. I arranged to test drive a vehicle the next day. Following my test drive, we discussed my interests, etc., and within an hour or so, I was driving from the dealership in my new vehicle.

Elsid

Jul 18, 2012

I was not sure this is what I wanted to buy when I arrived. One of my neighbors recommened Mrs. Jones, she said just talk to her. Well I did, she was great, she knows what she is talking about. I felt so comfortable. She explain every detail. Show me all about the SUV. And made me feel like if anything go wrong or I was not sure as to this is what I wanted to do. She would be there every step of the way. When I left I was on cloud "9" with my SUV and the fact the person that sold it to me was all about making me feel like I was the only person in the world that was important !!!!I have brought several autos before but this was my first SUV. Mrs. Jones was just awesome.

sherteke

Jul 18, 2012

My car buying experience on Saturday was great. My salesman was very knowledgable and educated me very well during my car buying process. I would definitely recommend my family and friends to this dealership.

Braylon1

Jul 17, 2012

Likisha "Kisha" is the the BEST! We are now on first name basis! I've been dealing with Kisha, since 2007! When I brought my first Mercdes, a 2008 C300 sport sedan! The whole experience was pleasant! Kisha worked with me and for me to get me the best thing smoking! R&H Owings Mills didn't have exactly what I wanted, as far as color & preference! Kisha stuck to making my new Mercedes a success story! I can't lie, my new car was their within days! And I was in awh! Throughout the years, Kisha has been in contact with me, checking on my status with the C300. I enjoyed the business relationship so well with Kisha, that I had to contact her concerning my new purchase, and "of course" she made it happen again!!!! I gave Kisha a call, told her what type, color, and price range I was looking for , she made everything happen withing 2-3 days! My intentions were to go and see if I would be interested in a "near" purchase! Kisha, working her magic, with everything going "my way" had me pull of the lot, that evening, with my brand new 2012 C250 coupe, white exterior! I'm so ecstatic!!!! Thanks to Kisha!!!! And I've already named my car "snowflakes"

benl

Jul 16, 2012

Top notch service and genuine interest in finding me the best deal possible to get me in my first 'Benz. Likisha and Sam poured through their inventory and spent the better part of a day finding me the best fit for the best price and Fran was able to secure great financing for me. I will definetly be coming back for future purchases.

Girl

Jul 16, 2012

This is my second Merz purchased at R&H Motors. Mr. George Johnson kept me posted of the actual arrival date of my vehicle (special order from Germany). He came in to the Dealership on his day off, just to be present during the final transaction "Of Sale" of my E-350. He explained all the funtions of car in detail which helped me drive it of the dealership lot without any lingering questions. Also, he helped me with the transactions needed for USAA coupon. Thanks for a job well done!

humble50

Jul 9, 2012

I purchased a 2012 E Class on 7/3/12 and took delivery on 7/5/12.I have been a customer since 2008. This was my fist time having contact with Ms. Likisha Pearmon-Jones. She was simply outstanding and is very knowledgeable. Her warm and friendly personality is outstanding. I first met Dylan Jones in 2010 when I purchased a 2011 CLS. On 6/30/12, I was on the new car lot looking at the E Class when Dylan ( Sales Mgr )approached me and I was amazed that he still remembered my full name after a two year gap. Both in 2010 and 2012, Dylan made it happen. As long as I am driving a Benz,THIS IS MY DEALERSHIP. My father has been a loyal customer since 1983 and he recommeded the dealership to me. So, my advise would be listen to your parents.

melbay

Jun 30, 2012

Anthony was a pleasure to work with. He told me he was only in sales for several weeks. I think he will do very well. His knowledge of the car I purchased was exceptional and it was not even a Mercedes.

Lindamjbrown

Jun 29, 2012

Mr. Johnson was very patient and knowledgable. Every question I had was answered in detail. I left feeling that I can call or go to the dealership anytime and I will be accomadated with a positve response.Thank you,Linda Brown

jilljbrewer

Jun 28, 2012

Working with Anthony DiPeitro was a pleasure. He was informative and pleasant. He was definitely not the pushy auto salesman that you dread to do business with. Anthony handled all of the requests that I had. I would highly recommend him to all of my friends and family.Laverne Peters was also quite pleasant and helpful. She will be my maintenance coordinator in the future. It is nice to know that she will be handling all of my issues in the future.R&H Motors is truly the place to purchase a Mercedes. This will be our fourth automolbile from R&H. There is no better location.

chillster

Jun 26, 2012

Entering the dealership Lakisha and Sam successfully worked and interacted with myself and my family surpassing all of my expectations as I purchased my new vehicle. Genuine concern for myself and my families needs was displayed the entire time. Even upon completion of driving over three (3) different cars, Lakisha and Sam were tireless ensuring I was satisfied with the car I wanted and showed every function and operation of every single vehicle driven. Because Lakisha and Sam have showed such high personal and professional standards R&H Motors is my number one choice for car buying.

Neugenehorn

Jun 26, 2012

Excellent Service. Anthony provided dedicated service. Responded to all our concerns and questions. He made a special effort to explain all features of the vehicle that we had questions about. It was a pleasure to work with him on this purchase. We also met with Andre our service rep concerning maintenance and servicing of our 2003 E500. We were not using it as a trade and wanted to know would be needed to keep it. As it has been in the past Andre was very informative and helped us in deciding maintenance and warranty plans for our Certified Pre-owned 2008 E350. Our overall experience was very positive.

Aletta79

Jun 25, 2012

Thank you Likisha for all your help. You made the buying process for us so much easier than we had expected and much better than that other dealership in Cockeysville. You approached us with such professionalism, hospitality and especially understanding of our busy schedules, and managed to be very thorough...thank you... thank you... thank you. We will always come back to you, for our next vehicle.With great appreciation for your quality of service,Aletta

hmatjasic

Jun 22, 2012

Josh Pomles exemplified excellent customer service above and beyond that of a normal dealership to ensure my satisfaction. Additionally, he was thorough, informative and customized my shopping experience according to my specific needs. I will continue to use this dealership and it's service center for many years to come.

v265361

Jun 20, 2012

Working with Likisha,Dylan,& Sam has always been a great experience! I always feel like I am amongst friends at "Happy Hour"! They are a great team! Although, I dealt with all of them in one way or another regarding my E350 Coupe, but I must admit, it is so wonderful to see a woman so knowledgeable & passionate about cars. She was excellent!!

simmjenn22

Jun 19, 2012

Likisha and Andre were excellent! Very knowledgale, very professional and treated me with respect. They welcomed me with a smile. Likisha emailed my daughter daily about my purchase- she was awesome! Andre promised to meet my needs totally. What a great two people to purchase a car from. I will not go anywhere else. I have not seen customer service at this level- ever! A++ in my book. Thank you!

lloyd.carter

Jun 18, 2012

I really had a great experience and love the way I was treated. Mr. Johnson was not only professional but very friendly and understanding of my needs.

northingtondavis

Jun 18, 2012

I had spent several weeks looking for a 2009 SL 550. When I contacted Likisha via telephone, she was very professional, friendly and courtesy. I indicated that I wanted to purchase the vehicle, however, I informed her that I was traveling and would not be able to take possession of the vehicle until the following weekend. Likisha indicated that it would not be a problem and completed the sale transaction via telephone and internet. This eliminated the normal painful car buying experience. The vehicle was ready for pick up once I arrived and it took very little time to complete the paperwork onsite. I am very appreciative of my car buying experience with Likisha and the R & H Motors team.Ron Davis

gfisher1000

Jun 14, 2012

I was very impressed with the Dealership as well as our salesman Anthony DiPietro. Anthony was most knowledgeable with product information. He also was helpful with the financeing of the vehicle.

wilsonfranchise

Jun 14, 2012

My husband's 15th wedding anniversary gift to me (CLK-500 w/AMG package) was PERFECT! He gave specific instructions as to what he was looking for i.e. excellent condition, low miles, price point, etc. The car arrived in a timely manner, was perfected and delivered. Wifey is HAPPY! WE are customers for life - as this is our 4th purchase from Likisha Pearman-Jones over the years.

Scheurich

Jun 8, 2012

I have been in a company car practically my whole career. My company went to a car allowance program, which left me looking for a car. I had a Mercedes C300 as a rental car once (it was a Hertz Gold Club surprise free upgrade). I loved driving that rental car! When I found out two weeks ago that my company was going to a car allowance, the first thing I did was go to the internet to begin searching and pricing that Mercedes C300. It was the rental car experience that did it for me. I received e-mails and phone calls from Josh Pomles. He was very attentive and persistent. His persistence paid off. I finally called to schedule an appointment with Josh. I went into R&H Motor Cars to build up knowledge about the Mercedes Brand. Other than friends and family owning a Mercedes, I really didn't know that much about them. I have been to at least 30 dealerships, and sat in (or test driven) at least 50 vehicles in two weeks time. Once I sat in the Mercedes C300 at R&H, I fell in love. The test drive sealed the deal. I ended up buying a Mercedes C300 loaner car2011. It's my perfect entry into the Mercedes family. I drove my car home today. It is sitting happily in my garage, smiling at me! I've gone out to my garage several times to just stare at it. I just love it. I love everything about it, right down to the color.I want to thank Josh Pomles for taking so much time (hours and hours) to help me as I was looking for a car. I had so many questions, and was learning so much about Mercedes products through Josh. Josh was very warm and friendly. He made me feel really comfortable, and greeted me with a really nice smile. He was extremely knowledgeable, and made the car buying process easy for me. I had really good vibes about him. He guided me on possible insurance partners. I did some checking around on my own, and I followed Josh's suggestions. He advised me about the special financing at Mercedes-Benz. I did some checking around on my own, and Mercedes-Benz financing was the way to go. He is very trustworthy...and he was right about everything! After speaking to several sales associates at other dealerships, and listening to everyone's "special financing" and special "prices", I grew very weary of the car shopping process. Poor Josh was the last stop on my car shopping list. I had grown to not trust anything anyone says. Car buying is an exhausting process for a person that has been in a company car her whole career. Josh treated me so well. I also worked with Mac Clark. She was the person that helped me with all of the financing on everything. She was very warm and friendly to me while I was there. She went over all of the paperwork and took me through the warranties, and the servicing, etc. She had a great personality. I thought she was so nice to work with. I think the customer service at the dealership is second to none. I appreciate all of Josh's time answering my many questionsover my many trips to the showroom. I dont even know how many times I came in there, but I know it was a lot! I had a very good experience at the dealership. I will recommend Josh Pomles, Mac Clark, and a Mercedes product, to everyone I know! Thank you so much!Now, it's time to go for a ride in the car.

lewing915

Jun 4, 2012

I enjoyed my buying experience. I had a large selection to choose from, and everyone was perfect. My sales person made me feel comfortable and not pressured. After the sales, Ms Pearmon-Jones called several times to see if everything was going well. I would recommend R&H Motors to my family and my friends.

grh

Jun 2, 2012

As a child growing up in Baltimore, everyone knew about the rich history and quality of service at R&H Mercedes. So for me to purchase my first Mercedes, R&H was a no-brainer! I have purchased several automobiles (both new and used) over the years from various dealers, for various makes/models. The staff at R&H (Bill Hosea, Dylan Jones, Mac Clark), without a shadow of a doubt, far exceeded any automobile purchase experience I have made. Everyone we encountered during our visits, were very polite, courteous, knowledgeable, professional and extremely friendly. That rich history and quality of service continues today at R&H Mercedes. Bill was our primary sales representative and all around advocate. He left no stone uncovered ensuring that we received the best all-around purchase for our specific needs. I cannot thank him enough for his attentiveness. He was always responsive and available. Bill made it very clear that going forward this is a relationship; they are just as concerned and involved with our happiness during our ownership of the vehicle as they were during the sale. In Bill's words, he is our "concierge" going forward.I highly recommend R&H Mercedes and the entire staff, particularly Bill, Dylan and Mac.

JEWING

May 31, 2012

After many horrendous visits to one of the local BMW dealers, I wa extremely leary about going to Mercedes, expecting the same "attitude".To my surprise, we were greeted by a friendly, welcoming staff!Likisha, was so amazing and friendly, in too many ways for me to even articulate in this review. I will definitely be suggesting Likisha and the entire staff at R&H Mercedes Benz to all of my friends in the market for a new vehicle.

lcaplan

May 29, 2012

Bill was very friendly and willing to do whatever it took to sell me a new MB. He returned my call on a timely basis. All my questions were addressed promptly and to my satisfaction. He agreed to match Edmunds TMV price for the vehicle after the initial higher quote, no questions asked. He even offered to buy my Acura MDX at a guaranteed price if delivery on my new ML was delayed! A true hassle free buying experience. 5 Stars across to the board. I would highly recommend R&H MB and Bill Hosea to prospective MB buyers!

nicolerebert

May 26, 2012

I get a new car about every year and have never met such an awesome sales person to work with. The whole team at this dealership is amazing. There were two or three Benz dealerships I could have bought a car from but am more than excited I found R&H. I will be a customer for life! I recommend seeing Josh Pomles because he will give you a straight up deal without messing around. The C300 I bought yesterday was the best deal I found and I have searched the entire country from California to Pennsylvania. I was so lucky that R&H was so close to me! I will never ever go to another Benz dealership.

Jose.Jaquez

May 24, 2012

I am very pleased with the service and professionalism that the R&H Motors staff provided me with, especially Mrs. Sherye Sims and Mr. Josh Pomles. I had been on the market for a few weeks searching for a new vehicle that would satisfy my overall needs and desires. After I submited an inquiry and corresponding with Mrs. Sims via email over my curiosity for an E350, I walked into R&H Motors late one evening and within 45 minutes of arriving and talking with Mr. Pomles I knew I found the right car and a great deal. The R&H Motor's staff that facilitates a vehicle purchase, to include Mr. Dylan Jones and the kind gentleman who washed the car that night, were on site well past closing time due to me arriving at about 7:45 pm just to see an E350 and eventually closed the deal past 9:00 pm. Overall great experience and great car. I was joking with Josh, whom I thought was actually Woody Harrelson, that he could sell a customer $1 for $2 and have him or her walk out feeling like they came out on top. Thank you all. Jose

JPLaveryMFA

May 24, 2012

Both my husband and I enjoyed the experience we had working with Josh Pomles during a recent trade in and purchase decision made with R & H Mercedes Benz. Josh is perfection. He quickly honed in on our needs/preferences and presented all appropriate merchandise. He is intelligent, personable, completely informed and is wonderful at clearly answering any questions and addressing any concerns. We love our new car and feel happy to have met Josh! Additionally, the usually "not so fun part" of doing the paper work was made quick and easy because of Sherye Sims who was icing on the cake.

aracelisacura

May 21, 2012

waste of time with this sales guy and dealership. people here are rude. i dont recommend this place. purchased my car at EuroMotorcars Bethesda, MD.

jrjohnosn

May 21, 2012

George went above and beyond expectations when trying to locate a vehicle that met my expectations. I am a Mercedes Benz customer four times over and if and when I purchase another vehicle it will definitely be with George.

studioman101

May 21, 2012

Michael was incredible to work with during the sales process. He was friendly, informative and highly responsive. I would highly recommend others to your dealership and to Michael specifically.

stoneharbor

May 17, 2012

From start to finish Josh made the experience pleasant and easy. I am looking forward to many great years with my new car. Josh is attentive and follows up. He was very helpful with all the paperwork and made the process painless. A true gentleman and pleasure to work with.

mnikolao2000

May 11, 2012

We are currently in the "window shopping" phase for our next car as have a Mercedez is my goal for year end. I was very impressed with how we were treated when we clearly communicated we were not buying at this time, but definitely plan to purchase in less than a year's time. Richard explained the various models and options available and explained all of our options. I now know the car that meets our needs and will be returning to Richard to finalize the purchase when ready.

Albert pecora

May 10, 2012

I've been a mercedes owner for the past 20 years and my experience with Josh Pomles was totally great, Josh is a fantastic salesperson made me feel great in purchasing my new vehicle, he did not over sell. Very attentive kept his word on all that he promised and worked very hard in delivering my new vehicle on time.I will most surely recommend Josh to my friends.

royanr

May 10, 2012

George made the buying experience easy. VERY competent seller, knows his products and brands. R AND H will remain valuable as long as George is around. Two t humbs up!

jarrettjr

May 9, 2012

I would highly recommend Josh Pomles. He went above an beyond to find us a GLK 350 with the packages that we wanted at a fair price.

magetstein

May 7, 2012

Great service, great car. Who could ask for more? Likisha Is very knowledgeable and wonderful to work with. I have already recommended her to my son in law who has also purchased a car from her.

Ellyn22

May 4, 2012

Sheldon was the most patient, attentive, and responsive sales rep I have ever encountered. He knows his product and represents Mercedes Benz with courtesy, friendliness and professionalism. I was very specific with what I wanted on this car and it was delivered exactly as ordered. The entire staff were attentive, pleasant and went out of their way in helping us with all and any concerns we had. It was the most civilized car experience I have ever had and I will certainly recommend Sheldon and R and H Motors to all.Thank you so much for the whole experience and for a wonderful automobile , I love it. It's so Mercedes!

Olakitan

Apr 29, 2012

Mr George Johnson was very nice and professional. He made buying the vehicle a smooth and wonderful experience.I will definitely recommend him and the delearship to my friends and family.

jcarmello

Apr 19, 2012

Realizing it was a Saturday and they were busy I don't feel they valued my business. I had scheduled an appointment and when I got there had to wait for the car to come out of detail shop. Josh was working several people at the time and I felt that he should have completed our deal and then gone to his other customers. There was a problem with the equipment that was supposed to be on the car and we had to engage the sales manager to get that resolved. Now I had to sit and wait for the finance person to become free since they were apparently selling several vehicles on that day. I arrived at the dealership at 11:00AM and left at 3:30PM. The deal was agreed upon before I got there and all I should have had to do was sign the papers and pick up the car. Should have taken and hour to an hour and a half at the most.

AL81219bl

Apr 14, 2012

Josh went out of his way to accommodate me and find the perfect car. This has been a fantastic experience and I would not hesitate to recommend R & H and Josh in the future.I would also like to give kudos to Mac, she made the process quick and easy and for that I thank her.Anna Lumpkin

moinulhaque

Apr 14, 2012

Very good car dealer shop. I am very happy with their work. They got me the car I wanted and made the buying process very smoothe.

lanham626

Apr 9, 2012

I gave the review that I gave because I am a little disapointed with a few things that took place once I purchased the vehicle. Josh was very patient, friendly and professional throughout the sale. Once the car was delivered, I don't feel that I got the proper briefing of how to operate the many options in the car. I did state that I could figure some things out on my own, however the car is very complex. It's very frustrating tryping to figure out how to operate the vehicle on my own. I was also promised a key that was missing when Josh turned over the one key and til this day I do not have it. This may be a minor detail in the spectrum of things, however I think that Josh should be doing everthing in his power to get me the key that I am missing, and following up with me until I get it. I have been very patient waiting for my key and it is very unfortunate that I have had to encounter this with my purchase.

nelley

Apr 4, 2012

From the moment I walked into the dealership, I was treated like "Royalty". I would highly recommend this dealership to all my family and friends. Thank You Likisha and Mac!

Jaanafin

Apr 3, 2012

Likisha was the best care sale person I have ever had.( last time excellent Peter Woodhouse). Likisha is very friendly, NOT PUSHY ( which turns me off instantly since I am an educated shopper). She also explained everything very well. Also Dylan Jones was very professional and corrected someone else's mistake nicely. I have gotten now two cars from them and over all have been very happy. One minor suggestion for the dealership in general would be to have some sandwiches or some small savory items since buying a car takes hours.They deserve excellent marks, but that incident before Dylan took over made me not want to give 5.

kershed

Mar 30, 2012

Customer service was excellent the sales staff knows the product, listens to the customer, and puts a good proposal together. This is my third buying experience with R&H and I can say that from the purchase thru extended service this dealer has the process down.

jim backstrom

Mar 29, 2012

Bill did a masterful job, both my wife and I were immediately comfortable with him. He in no way fit the car salesman stereotype. There was no pressure, just a patient approach to providing us with all the information we needed to come to a decision. In fact when we got the car home we were both amazed at how well and how quickly it went!The last time we bought a car we spent the better part of a year, this time it took about 10 days.....................

ken talati

Mar 27, 2012

Richard was very helpful and quick in service same thing in finance Mac was fast and very co-operative.i will recommend Richard as well R&H to all my friends and in my community.

samdoro1

Mar 26, 2012

I had a very nice experience buying a used car from this dealership. I was treated with respect and my trade-in was evaluated fairly.

flyduke

Mar 25, 2012

Richard Fougnie was by far one of the best sales reps i have encountered. While viewing vehicles online, i saw a 2003 CLK 500 that caught my attention and i called the next day to inquire about the vehicle. Unfortunatley the vehicle had been purchased so i conitinued to search further. Within 15min Richard called me to let me know that a similar vehicle(2005) with lower mileage and in mint condition was just brought in as a trade and he suggested that i should come take a look at it and possibly test drive it. I was very inpressed with the car and Richards knowledge of the brand that i purchased the car that same day. My experince was by far the best that i would definilty recommend any of my friends that are in search of purchasing a new/used vehicle to visit Richard at R&H Mercedes Benz

whvarnon

Mar 24, 2012

Bill was outstanding! I was relaxed and comfortable with him from the minute he took the call. He started the conversation with what he could do to make my purchase experience efficient and comfortable. Winona H. Varnon 1st Mercedes owner.

rvanscoy

Mar 15, 2012

The process with Mercedes started with an online search via Annapolis Mercedes Benz. I previewed used certified specials. There was a C300 Sport, which I test drove. Derrick the sales person was extremely inviting and friendly. I Loved the car but the sales manager didn't seem all that interested in selling it to me. I left needing to think about it over night. They never followed up with me after that. I wanted to become more informed about car styles, price and availability hence, Mercedes website.... perfect!, I submitted an email price request within 50 miles, responses were immediate via e-mail and phone. Mac Clark at R & H right off the bat won me over with her response time, friendliness, price point, knowledge of stock and follow thru. She let me know she was the internet sales and finance person at R&H. We set a time frame for a test drive, allowing flexibility. I was greeted by Richard Fougnie, explained I had spoken with Mac. Mac had the car key ready. Richard proceeded with test drive, my husband and I found him extremely friendly and knowledgeable. He asked the right questions and provided more options I had not considered or thought were possible. Much to my surprise, Richard showed me that other classes of Mercedes were in my price range including a pre owned E350. We meet with Sam Master who is the Pre-Owned Sales Manager. We found he goes to the car auctions in person to select and purchase the best cars available. The R&H dealership appeared as a family affair involving excellent customer service, first rate products , purchase and financing all in the same shop. I then directed my internet search on Kelley Blue Book Certified Mercedes E350. Sam had given me the original car sticker and car facts report. Richard followed up as promised without pressure via phone. We returned to R&H, negotiated with Richard, were offered a reasonable price, and bought the car. We picked up the car in perfect condition. Richard had the paper work ready. I am so pleased and will continue to drive from Annapolis for service and any future purchase at R&H.

ajoseph57

Mar 14, 2012

George was great he welcome us back to R&H in a very friendly and postive way. Hework with us to accommodate our schedule. Work out a price and payment that we was comfortable with. Answer all of our questions. We would reccomend George to anyor our family and friends.

kdbest5

Mar 14, 2012

This was my second Mercedes purchase from George Johnson. I was quite happy with my C280 and not in the market for a newer vehicle, but George worked up a great deal on a C300 4matic with a lower monthly payment.Now, I'm enjoying tooling around in my new toy. George made this transaction better and more efficient than the first. If George keeps this up, R&H may have a customer for life.Thank you very much Mr. Johnson. See you in another three to four years when it's time to upgrade.Kevin

Thepatricks3120

Mar 14, 2012

From the moment we walked into the dealership, George listened to our needs and he worked diligently to provide us with the car of our dreams at a price that we could afford. We are so happy with our new 2012 Mercedes E350. It has all of the "Bells and Whistles" that anyone would desire. Every time we get behind the wheel, we discover something new about our new Mercedes. The Luxury ride is extremely smooth and we love all of the additional driver protection equipment, especially the backup camera.

jmpearson

Mar 13, 2012

Great dealership! Great car! Great deal! I appreciate all the effort and help provided by Josh Pomles in trading my 2010 GLK350 for a new 2012 GLK350.

robbcohen

Mar 13, 2012

Josh is extremely pleasant, helpful, and knowledgeable, and made the process quick and easy. I was extremely comfortable and satisfied with all aspects of the experience. Josh taught me how to use the various options on the car, which was very helpful.

dmurray441

Mar 11, 2012

Mrs. Pearmon Jones is a highly professional representative of Mercedes Benz at R and H Motors. This is my third experience with her, and I cannot imagine woking with anyone else. She knows me and she knows the car. My preferences have not been toward the C Class, but her ability to educate me regarding the spectaular changes made in the past 5 years have me now in my second C300. The automobile is beautiful and I can fit a very nesessary baby seat in it without the stress I would have in my former CLK. I thought I was cute in my CLK 320 and my CLK 350, but I am "smoking" in my C300. FYI- smoking is not an act, it is the condition of being super cute! Dr. Mabel Lake Murray

buisness

Mar 9, 2012

I've been coming to your showroom for over 8years and believe or not I had never bought a Mercedes - Benz. Everytime I looked at a new Mercedes I would just leave and buy a Toyota Avalon. Well, I tried looking on Tuesday March 6, 2012 but was greeted by Mr. George Johnson. He listened to my concerns and my fears of owning a new Mercedes-Benz and convinced me that I needed to trust him. Mr. Johnson not only walked me through the credit process seemlessly but also educated me on the endless possibilities in my owning a Mercedes-Benz. I never felt the threat of being taken avantage of because I was a woman car hunting by myself like many other women complain of. Instead, I trusted him and he in turn proved worthy of that trust. I have not only gained a new ride that I absolutly love but I also have gained a salesman that I can call my friend.

michaelad35

Mar 8, 2012

I am very happy with my recent purchase from R&H Mercedes Benz. I went in to test drive the ML350 and had a list of other vehicles I wanted to drive at other dealerships, as well. I was pleasantly greeted by George Johnson. He explained the benefits of owing a Mercedes Benz. By the time we finished the test drive I knew I wanted the vehicle. George was very professional and knowledgeable. He made sure that I was completely satisfied before I drove off of the lot. I had an exceptional car buying experience. I will definitely recommend R & H and especially George Johnson to all of my friends.

stretch2

Mar 8, 2012

I am never surprised by the absolute high quality of both Service and Respect that I am afforded by Michael Boesenberg and the entire staff that assists in all levels of our purchase and delivery of one of the finest automobiles manufactured.That is why I would recommend both Michael Boesenberg and R&H Motor Cars as The place to go to purchase a Mercedes Benz . Thanks again to Michael, and a special thanks to the Sales Manager , Dylan ,for once again doing the seemingly impossible, and getting the deal done !

Robert Bell

Mar 5, 2012

George was exceedingly friendly and helpful in explaining the details of the BlueTEC model and finding a vehicle that fit my specific preferences. Although this vehicle is in high demand, George was able to locate and quickly have delivered the ML BlueTEC model with my preferences. Looking for and purchasing the vehicle of my choice was far easier than I had anticipated thanks to Mr. Johnson. I would readily recommend to anyone interested in the purchase of a Mercedes, this dealership and specifically Mr. Johnson.

JaneSaw

Mar 3, 2012

My husband and I have used R & H Motors in the pass and recently came back because of the treatment from Michael and his team. Michael always makes the time to assist us in making the best choice for our needs. We highly recommend R&H Motors!

Sylc

Feb 29, 2012

I spent a lot of time researching the vehicle I was interested in purchasing. In my search I found R&H Motor Cars and visited the dealership. Right away, George introduced himself and showed me the vehicle I was interested in. I left there not ready to commit however he stayed in touch, provided information, and negotiated the price to cement the deal. I was more than satisfied with this buyig experience!

rabavar

Feb 28, 2012

This is the second Mercedes GL-450 we have leased from Dylan Jones. Overall we had an excellent experience this time working with both Bill Hosea and Dylan Jones.

Ksavage52

Feb 27, 2012

Mrs Jones was friendly and patient. She worked around my schedule. Had all the answer to my question. Mrs.Jones was a pleasure to do business with.

Tomsimmons

Feb 27, 2012

Great experience. I started negotiating with several dealers and felt that R and H was the most responsive to my needs. Jeff Pomles was great on explanations and feedback and honest and fair. I will be backi the next time I need a new Mercedes.

Whthrush

Feb 22, 2012

Likisha exemplifies what good customer service means. She bent over backwards to make the process easy for me and when we ran into a minor delay, she did everything she could to help the process along. She is wonderful to deal with.

maypo72214

Feb 13, 2012

I have purchased a variety of luxury cars over the last 25 years ranging from Jaguar to BMW to Mercedes. This was by far my most enjoyable purchasing experience ever. Josh not only was able to put together a deal that made sense financially, he exceeded all my expectations from the first call to the delivery and follow-up. Even the new showroom made for a much more comfortable and professional environment. Mac in the finance office was fast and effecient and explained all options clearly.I not only would recommend this dealership but have in the last week.

NewMBOwner2012

Feb 9, 2012

Bought my MB C300 Sport last week and was pleased with the overall experience. Bill Hosea was one of the better car salespeople I have ever worked with. He was never pushy or overtly salesy and always patient during a relatively long process. He acted very much as if he was aligned with my interests and was appeared more committed to making sure that I was happy with my purchase rather than simply making a sale. The final negotiations were virtually painless (all over text messages), and he got me a better price than I was expecting. Since the purchase, he has followed up several times to see that everything is ok and has continued to be accessable for questions. Bill will me my first stop when we are considering our next car & I've already sent family members his direction.The only downside and the reason I don't rate the overall experience a 5 was the process after we settled on the price. It doesn't seem like it should take 3 hours to finalize the deal (we were in the building just after 6 and not out until 9). Most of the time was spent either waiting for someone to be available to finalize paperwork or sitting in the finance office trying to be upsold on additional services, neither of which were Bill's fault. The dealership should clearly improve this part of the process, but it is probably no different than any other dealer's process

tmd102626

Jan 27, 2012

Hey! Bill meet me at the door with a smile on his and determined to make my dreams possible. I really appreciated all of his energy. I had a price, and guess what? Bill made it happen. I will recommend Bill to family and friends.

PatDurphy

Jan 26, 2012

Would highly recommend Mike to all my friends and family. He made us extremely confortable and very helpful in decision making. No pressure. Very personable.

DMurrill

Jan 25, 2012

As always it was a pleasure working with Mr. Johnson! This was my third vehicle purchased under the care of George! He is the best!

Dieter

Jan 21, 2012

car went in for extra 5000mile oil change and warranty work. Came back super clean even vacumed and tires shined,excellent work, warranty problem solvedDieter Langendorf

B. Foster

Jan 19, 2012

Mr. George Johnson, represented the dealership as our salesman and he demonstrated excellent customer service skills during each of the 3-4 meetings we had. His quality of work was superb, he is knowledgable and had a good understanding of the cars. Friendliness, is his strong suite and he was easy to work with. he was able to mix discussions of the cars with topics such as sports and other world events. Mr. Johnson's overall experience was evident during our experience in fact his experience level was one of the best I have had in my years(30+)of buying cars. He worked with us on the price of the car and helped us arrive at a price we could afford. I was impressed that he did not have to run back and forth checking with his management regardig the price adjustment we made during the negotiations. In short, Mr.Johnson is an excellent salesman and should be commended for selling such high end cars in an economically disturbed world.

Willwalk31

Jan 18, 2012

I purchased my first Mercedes 16 Jan 2012 and I am extremely pleased with my decision. I have always wanted a BMW and was told Lakisha was one of the best and could get me what I wanted. To make a long story short Lakisha gave me options for both BMW and Mercedees (because she wanted to make sure I was happy with my purchase) it didn't take much for me to decide on the E350 but Lasisha was so patient and explained every detail to me. She went so far as to program my phone to my car and added her number, now if that isn't customer service I don't know what is. Lakisha I just want to thank you so much for your assistance you are passionate about your job and ensured I walked away with a huge smile on my face.By the way I have passed your name on to a friend in the market for a new BMW.

kwathom1

Jan 14, 2012

The purchase of my pre-owned Saab convertible from R & H Motor cars was smooth, pleasant and most importantly, I was pleased.My sales consultant - Bill, was extremely helpful, polite, and gave me the attention I deserved to bring the transaction to completion. I will definitely recommend R & H Motor cars to family and friends.GKT.

aubrohn

Jan 10, 2012

My wife and I have purchased 7 different vehicles from this dealership since 2000. We have always received a great deal on each purchase. We could never have asked for better deals. We are greeted like family every time we visit. Our vehicles are always held to the highest of maintenance standards... we have never been displeased with the quality of work. If there was something minor or a discrepancy, we questioned it... they made it right. They make us feel good about spending our money.

Ginch40

Jan 7, 2012

Great experinece dealing with R & H and Michael. From the minute I walked in the dealership I was rreated like the most important client they had. Also the buying process from start to finish was painless.Thanks for a great experienceVin Perrelli

michaelafreedman

Jan 6, 2012

I needed to trade in an '05 Mercedes that needed loads of work and was out of warrenty -plus we owed much more than its value. Sheldon worked out the numbers so that I am only paying a little more monthly for a new '12 E350 that I love. In addition I was out of town when the vehicle came in and it was ready for me when I came back.Very comfortable with the dealership as a whole. I was well served even when Sheldon was not there.

SusanBrown

Jan 5, 2012

I am very pleased with my new car purchase! George was very patient with me as he reviewed the many options and prices before I settled on which car to get. He even went the extra mile and assisted me with the car settings. George is very knowledgeable, open, and honest and he delivered what he promised. I am very grateful for the quality of care I received during this transaction--from start to finish.

Janene

Jan 4, 2012

We had a great experience! Nice selection. Good pricing. Excellent customer service and a beautiful showroom. Josh was very helpful and patient in helping me understand my new car.

phild1

Jan 4, 2012

Service and attention form Bill Hosea was exemplary on all counts. Delays while car was in service were longer than expected. Price was high particularly since the car was my company vehicle coming off lease but soem of this is beyond the dealership's control

ribbles2000

Jan 3, 2012

Excellent customer service by George Johnson. Will buy my next vehicle from him and refer my family and friends. We are repeat customers and are always happy with our experience at R & H and George Johnson.

mbmclass

Jan 2, 2012

I had a pleasant experience with the dealership. Mac and Josh were very helpful with finding the right vehicle. The whole purchase process went very smoothly and I am very happy with the SUV. Will definitely buy from them again.

hapcooper

Dec 31, 2011

I hate buying cars and mattresses--I try to avoid doing either. But my car was stolen and I had to start paying visits to auto dealers. I looked at several other cars before the Mercedes, and every time I walked in the door, I felt like prey. You know when you're being hunted and the feeling is disquieting. Then I was referred to R&H and was pleasantly surprised. Actually stunned. Josh Pomles walked up to my wife and me and had a very different vibe. He was extremely knowledgeable, but I could tell he wasn't a car salesman by trade. I asked and he confessed that he had been a mortgage banker. That explained a lot--he was taught to sell by solving problems, not pushing product. Through multiple visits and myriad phone calls, Josh was patient and tireless--always willing to make the process easier and more transparent. When it came to decision time, another Mercedes dealer had the bare-bones model I was seeking--actually, Josh went and found it for me. But I spent $4K over my budget to buy the fully-loaded car on Josh's lot because I wanted to do business with him and R&H. I also thought Rick (the GM) and MAC (the finance manager) were a pleasure to work with. If you're in the market for a luxury vehicle, start at R&H--it will save you time and money and help you avoid the feeling of being stalked.Fortunately, my mattress is still in good shape:)

ash0609

Dec 27, 2011

First I want to say Thank You to everyone for a great experience. From the moment I walked into the door until I closed the transaction the customer service was like no other that I had experienced at a vehicle dealership. LiKisha was very courtesy, knowledgeable, east to work with, and an expert at what she does. I was informed at each step in the purchasing process as to what was next. LiKisha and Sam Master worked very hard and diligently to find the vehicle to fit my finances and make it easy due to my health condition. I purchased a 2008 Susiki XL7 truck. Sam showed me how to work all the computer technology and made sure I was happy and comfortable with the truck. They introduced me to persons that I might interact with during my ownership of the truck and explained all of the services that come with purchasing a vehicle from R&H Motors. When I received delivery of my Certified Pre-owned truck the detailing of it was awesome it looked and smelled brand new. During the financial step I had the opportunity to work with Sherye and Mary Ann Clark. They were very thorough and efficient as to what I needed to purchase the vehicle and made it really pleasant to close the deal. Overall my experience was awesome and I know I will be visiting them real soon because they make you feel comfortable and all fuzzy inside with that great Customer Service. I have already started referring my friends, family and anyone who talks about purchasing a vehicle to LiKisha. That type of Customer Service makes you want to stop in just to say Hi to everyone. I know I will be purchasing my next vehicle with LiKisha Pearmon-Jones. I applaud you all for such great Customer Service.

Dan Newell

Dec 27, 2011

I called to set up an appointment with the salesman,Bill Hosea.When I arrived,the model I was interested in was out and ready for my test drive.After the drive,I told him to work up the numbers.I thought the deal (my trade vs. new car) was great,right down to Mercedes Benz Winter Event special offer financing.This was my thirdMercedes -Benz car purchase,but the first I've bought from Bill Hosea and R&H.I have never felt so comfortable buying a car before- that's how good Bill and R&Hare!

msridhar

Dec 26, 2011

Josh was superb, This is my first Car and that too Mercedes. Josh was so fast, incredible helpful and highly knowledge about the cars.He provided me high quality of service which i will remember until i enjoy the new Mercedes Car. Once Again Thanks Josh and MAC.

Joshua364

Dec 22, 2011

My Sales and Leasing Agent was fantastic, she really took the time to understand what I was interested in, she was not pushy and very helpful. Likisha Pearmon-Jones was professional and well knowledgeable with regards to the product, she made me feel right at home in such an upscale Mercedes Benz dealership, I would recommend her to any family or friends in the future and plan to re visit her for more cars in the future... I love my new car!!!

nkumar2632

Dec 22, 2011

Fantastic experience. Paul and Rick could not have been more helpful in working with me to get me the car that I wanted at a great price. Moreover they made buying a new car and shipping it out of state a breeze. I will buy every new car from R & H because the management and the dealers there are so easy to work with. I could not be happier with my experience there.

aldarmar

Dec 20, 2011

We always receive excellent service from R & H, and it keeps us coming back for cars as well as servicing our cars. Lakisha listens to what you want, and finds a way to get it for you. The people in the service department will make sure your vehicle gets the best treatment to find out what the problem is.

Peach12

Dec 19, 2011

Mr. Pavlov was very professional caring understanding.And knew just what vehicle would bet work for me. Mr. Pavlov was not a pushy sales person.

vladfriedman

Dec 19, 2011

Said what they did and did what they said. Gave me a very good deal, treated us right, and had us in and out fast, as I had asked for. Quick clean and efficent transacation. I'll be back again.

caerolkashan

Dec 17, 2011

Michael is a pleasure to work with. This is the 3rd car we have purchased from him. The new Mercedes is so comfortable and I love it. Any problems or questions that I need addressed are promptly answered. I will be back for a 4th!!!!! Thanks for all your help. Carol Kashan

icthy2004

Dec 17, 2011

Likisha was GREAT! She made buying our car easy and gave us a good deal. I would highly recommend she to anyone that is ready to buy a car!

Mhockstra

Dec 17, 2011

I had an excellent experience purchasing my new vehicle from Josh Pomles at R and H Mercedes and would recommend him to any of my friends.

Vrogers

Dec 14, 2011

George was a pleasure to work with as well as being professional yet personal. All questions and concerns have been met with in a prompt and satisfactory manner. I would definitely reccomend him to anyone I know in the market for a mercedes

ortho606

Dec 12, 2011

I was treated so well by both the salesman and sales manager. It was really a great experience. Ended up ordering the car that I wanted. Bill kept me up to date on the estimated arrival date. When I arrived at the dealership, everything was ready for me. Would definitely recommend R and H Motors.

bibitalabi

Dec 8, 2011

We have shopped around three diffferent dealerships, before ending up at R&H Motor cars. Mr. George Johnson, is one of the best salesman we have ever met. He made the transaction very easy for us, and he provided us with the best price we could have gotten the vehicle for.

mzbev

Dec 6, 2011

Great deal and a beautiful car. I have found the 2012 to be a great car with new features. I really love the driver seat but wish the passenger seat had the same features. I also like the front lights. They have a rich look and stand out from all the other cars on the street.

paskew

Dec 6, 2011

I was very pleased with my sales rep George Johnson. He was very knowledgeble of the product and presented himself in a professional manner. The process moved along smoothly.

duck3021

Dec 5, 2011

George is a true professional - exactly what I would expect from the dealership. He presents himself with confidence without arrogance. I found him pleasant to speak with and would recommend your dealership and services to my friends, associates, and colleagues. Thank you

jcardea

Dec 5, 2011

I would highly recommend Michael Boesenberg at R & H Motor Cars. I have now leased two vehicles from Michael and have found his customer service, quality of work and friendliness to be outstanding.

kachi05

Dec 4, 2011

Likisha Pearmon-Jones was very nice and polite when I visited the dealership. She explained every thing in details and she made sure that i was satisfied with my car. Likisha is the greatest when it comes to customer satisfaction. she even entertained my children with snacks and coloring books. This is the second time I'm doing business with Likisha, if she was not nice, i would not have come back. So I grade Likisha the best customer satisfaction.

pompey swann

Dec 2, 2011

As usual, my experience with r&h mercedes is exceptional. My sales associate, George Johnson is very personable and goes above and beyond to make sure that his customer is more than satisfied . I have been with r&h since 2005 and never have i had a bad experience. In fact, i was out of town a few weeks ago, and had a nailmin my tire, i called George just to let him now,He too time to hear me , call bac and chec to see if i was o.k, if i had found a mercedes dealer, and even the next day called to mae sure i got home o.k. He's the best !!!

dyacovella

Dec 1, 2011

I really enjoyed working with Bill. He respected the fact that I was a very knowledgable car buyer and treated me as such. We did much of the discussion, questions, and negotiations via text and email. It was so simple working this way without me having to waste my limited time around the dealership. Looking forward to Mercedes keeping me as a customer for some time to come and stepping up to beat the great Lexus treatment I have gotten these last several years.Look forward to first service at R&H.Thanks.

rockingdoc

Dec 1, 2011

My salesman and all staff were friendly, informative and knowledgeable. The car buying experience they provided was wonderful. I will continue to do business with them.

Juan Beato

Nov 29, 2011

Mr Hosea it's thee best sales person I ever met !, I'm real pickie with what I'm buying or getting.I felt no pressure, honesty was at the table while making the deal ! Helped me with a great program for my car , a great price for it too ! I have recommend mrHosea to a few of my friends & family they're also pleased ...Bottom line .... You need a Benz &, you want to be treated like family.., any car used or new,and you're going to R&H motors ... You best man will be Bill Hosea

vmyers

Nov 27, 2011

Helped me located a used 2007 Mercedes which met my requirements. Upon arrival at the dealership, the car needed additional work. Likisha and Sam listened to my concerns made the repairs, and assured me that they would fix my concerns and make be a happy customer. Would recommend them to my friends.Valerie

stretch2

Nov 26, 2011

Once again Michael Boesenberg has made spending lots of money a Fun thing to do !He is, without a doubt, a Quality Sales Consultant representing a Quality Motor Vehicle !A true professional in every sense of the word ! Thanks again Michael.

SPaigeLisk

Nov 21, 2011

This is the 3rd car we've purchased from R&H and from George Johnson, and the service continues to be hassle free and top notch. I highly recommend the dealership and the saleman (their service department is great too).S. Paige Cox-Lisk

Amaya

Nov 20, 2011

LiKisha Jones, Rick Astarita, Sam Master fought and got me the best finance deal that worked best for me. LiKisha Jones is energetic and passionate and knowledge about working at R&H Motor Cars, everytime I have a question or concern LiKisha is always there to give me prompt and accurate and williness to service.Thank YouKia Burch

pebbles505050

Nov 15, 2011

I had another great experience with R&H motors and once again it was a pleasure to work with Likisha Pearmon-Jones. She assisted me with the purchase of the 2012 c250 coupe. She took the time to answer every single question I had and was more than willing to spend extra time with me to go over all of the numbers and find a way to make the deal work. Overall if you are looking to buy a merecedes you need to go to R&H motors and see Likisha for personalized and professional service.

Mekumbe

Nov 13, 2011

Michael was very open and friendly as soon as we walked into the dealership. He was very informative and discussed in detail with us the various options that were available to us. I really enjoyed working with him.

danmezaache

Nov 12, 2011

I was considering a BMW, Infiniti, and Mercedes. Bill showed me the mercedes and I was very impressed by the vehicle itself and his knowledge of it. Once I decided to purchase, he found exact vehicle I wanted, and arranged for it to be transferred to the dealership quickly. Thanks so much Bill! You and your dealership are top notch. I'll definately refer you.

kennd22

Nov 12, 2011

Josh was very pleasant to work with and made sure we were comfortable with every step of the car purchasing process. I would return to R & H motors for a future purchase.

rarusenko

Nov 9, 2011

We were evaluating purchasing a GL-350. Josh was excellent to work with! He heard our needs and presented a couple of excellent options. We purchased a certified GL-550 and could not be happier with our purchase. By far the best purchasing experience we have ever had! Josh, the Sales Manager and the Finance Manager are all outstanding! Words cannot do justice to the R&H Team we worked with.

jamiecamille

Nov 7, 2011

Josh was responsive and able to meet our needs. He located the car we were looking for and went as far as to deliver the the car to us in DC. This is second car we lease from this dealership and both times have received great service.

lfulton

Nov 6, 2011

Each of these ratings represent the professionalism and knowledge exhibited by Mr. Bosenberg during this transaction process. They are obviously high (5) because he represented the company in a positive light and appeared to take my interests seriously.

Akparanta

Nov 5, 2011

It was a pleasure to work with George Johnson and the entire R and H Mercedes team. He was not pushy. He was a gentleman and a perfect salesman. I will definitely purchase a vehicle from him in the future and will recommend him to my family and friends.

Ford0504

Nov 5, 2011

The staff at R&H responded very quickly to me email request for a quote on a 2012 E350. When I arrived St the dealership the cr was ready to be delivered. There were no changes to the offered deal on a lease for the car other than the fact that th monthly cost actually eneded up LOWER. All parties involved in all steps in the process were outstandingI would recommend R&H to anyone buying or leasing a Mercedes

ldawson3

Oct 31, 2011

My experience over the last few years with this dealership has been nothing but great! Very friendly and professional people to work with and would highly recommend this dealership to others.

benzdriva

Oct 27, 2011

We bought both of our company cars from Valley and have always had exceptional service from them. If you live in the area, the owners of this place are what you hope for in a dealer relationship.

xanmj

Oct 24, 2011

Josh, was extremely helpful and attentive to me from day one. He listened to my individual needs and was very genuine in his advice. I felt comfortable working with him, and I felt that he gave me a good deal.

peggyhortonwf

Oct 22, 2011

George was very attentive and sympathetic to my needs. I needed another vehicle and having lost my husband a year ago, he purchased this vehicle for me, George made sure I was completely aware of all of my options and never once did I feel pressured to purchase a vehicle. R&H was the second dealership I had visited that day and the first salesperson should be forced to take lessons under George. He made sure I was completely satisfied and he continues to reach out to me to make sure I am still satisfied.The price could have been lower but I feel it was fair otherwise I would not have purchased the vehicle. I worked at Verizon for 33 years teaching customer service and I would definitely rate George a 10 as he went over and above making sure all of my questions and concerns were taken care of. Kudos to George for a JOB WELL DONE !!!!!!!!!!

Kimberly Arn

Oct 21, 2011

My husband and I were very happy with the customer service at R & H. It was pleasant, organized and our car was actually delivered and available two weeks prior to what we expected. Likisha and Sheldon did a great job and we will certainly consider contacting them next time we need a new car.

stretch2

Oct 21, 2011

One of the best car buying experiences ever !Michael really goes that extra mile to make sure that this is absolutely the right car at the right price .

mel mise

Oct 20, 2011

George Johnson is a true asset to your company. George was a true gentleman doing the negotiation and financing process. His customer service blows the competition out of the water. Hats off to George Johnson. Sincerely, Mel Mise.

Amaya

Oct 18, 2011

My name is Kia Burch. I purchased a 2007 C280 Mercedes-Benz 4Matic. My experince of making my big purchase of a Mercedes-Benz was so comforting and confident. Mrs. LiKisha Jones has such a over the top personalable-friendly personality that I could not feel any other way but confident and comfortable about my purchase that I was making. Mrs. Mac Clark as well has such a comforting and over the top personality too for customers that I have no other choice but to continue to come back again and again and refer people to Mrs. LiKisha Jones and Mac Clark of R&H Motor Cars of Owing Mills. Thank you!

brownbaby

Oct 12, 2011

In December 2009 I purchased a E350 coupe and Mrs. Pearmon-Jones was my Sales Associate. Again in October 2011 I traded my coupe for a 350 4 Matic. Likisha was very informative and very knowledgable on getting me the best deal for my trade. She explained all the options as well as programmed my phone through blue tooth. My overall experience with her was truly remarkable. I would highly recommend her to my family and friends

high/mosby

Oct 11, 2011

It was a pleasure working with R&H. Paul was friednly and professional. Wanted to make sure we were taken care of and that we were comfortable while we completed out transaction. The others in the dealership were nice as well. I would work with Paul again in the future.

nicollejjames

Oct 4, 2011

I am a U.S. Army Iraqi Veteran and a repeat customer of R&H Motor Cars and Ms. Likisha. I live 2 hours away from the dealer and knowing Ms. Likisha provides and guarantees 200% awesome customer service makes the drive well worth it. I love my car and most of all I an honored to be a member of the R&H Motor Cars family. Yey DNA! Thanks Ms. Likisha for all your help; I sincerely appreciate it. All The Best,Sergeant Major Nicolle James

gapostle

Oct 3, 2011

best experience ever buying a new vehicle, thanks to my sales person Bill Hosea who was extremely efficient, friendly and knowledgeable. i would recommend him very highly.

Bopper

Oct 2, 2011

First of all I am in sales myself, so I really value a good honest salesperon when I see one. George was pleasant from the moment I met him. I had already picked out the car I wanted when I visited the lot the night before. When I came back the next day to test drive the car, he had it all ready for me. He explained alot of the features in detail and was very calming and not at all pushy about the sale. I immediately decided to purchase the car and we proceded with all the necessary paperwork. He told me he worked with the company for 11 years and I could tell that he had a great deal of expereince. I also had the chance to see him relate to some past clients and they all seemed to be quite frendly with him like he was part of their family. He shared with me that when I was out on the lot the night before, he was working with another cleint but politely stepped away and came out to talk with me. He said that two other salesman were available but I guess didn't think I looked like a Mercedes Benz customer so didn't bother to assist me. (that is not what he told me but what I gathered) I look forward to having George assist me in the coming years with my new Mercedes and I know him will be available when I have any questions or concerns and that is a great asset for me in my busy schedule........

batterboy

Sep 29, 2011

This is my second Mercedes Benz in 3yrs that I purchased from Likisha at R&H Motors. She is wonderful and very professional. My grandaughter attends school in the same vicinity as R&H motors. This is the reason I bought my first Benz from R&H Motors in 2008. I lucked up with Lakisha as my salesperson and was very impressed with her then. So Sept 26, 2011 I was in for service and was thinking about looking for a second car. I specifically requested Likisha because I was so impressed with her when my husband bought his car from her in 2008. I did not expect to purchase this car right then but once again Likisha exceeded my expectations by finding exactly what I wanted for a great price. She is truly a great salesperson.

eetucker

Sep 28, 2011

I had mentioned to Andre during the fall that my next Benz would be the 4wd because the c300 was not heavy enough to move through the tough winter snow. He must have passed that information on because when I came in for general service, Mr. Johnson stopped in the waiting area and invited me to come with him and see what he believed I would like. When we went to the showroom, he showed me this gorgeous black benz that had all the features I needed plus some. It even came with a nav system that was easy to use. Of course I have not had a chance to use it yet since I broke my foot the same day I picked up the car. I did not come in to purchase a car only to have my routine mainteance done. I am so glad that I did because I do love my new car. Edith E. Tucker

adiaditya007

Sep 27, 2011

Paul Pavlov is very friendly and felt comfortable. He gave me good pricing and told all facts about the car that i bought. Felt people here are frank enough to trust.

creekhead

Sep 26, 2011

My sales advisors were very helpful and informative about my new car, each person i listed had a part in the sale of my 2012 ML,. My mother has been with R&H for almost 25 years and I bought my first vehicle in 2007, with the best sales people and service advisors the entire time . I look forward to the same type of courtesy with my new truck. Words that would fit this sale was Likisha, Dylan and Rick were great!

tameks

Sep 26, 2011

Micheal was very professional from the moment I walked into the dealership. I had told him that I was in search of a new vechicle but I wasn't ready to neccessarily make a purchase. Mike was very patient and not once did he make me feel pressured. Big thanks to Mike that I left R & H Motors with a 2008 Mercedes Benz.

TaniaH

Sep 26, 2011

Likisha is impressively professional, kind and efficient. My family has bought 11 cars through her, and I guarantee we'll be getting the rest through her as well!

livepretty

Sep 16, 2011

LaKisha was a delight to work with as she helped me chose the best car that fits my budget and my lifestyle. This is my first MB and will continue to buy MB because LiKisha makes me want to come back. She loves what she does and it shows in the quality of customer service that I received.Also, General Sales Manager Dylan Jones was very helpful and extremely patient. He too was a delight to work with in my car purchase. I would recommend R&H to my friends and family without hesitation.

SanCap

Sep 16, 2011

This dealer was recommended to me by my mechanic. I had a great experience as Michael Boesenberg was very professional, courteous, and helpful throughout the process. The price was very fair. I would highly recommend Michael for your next car purchase!

arleen111

Sep 13, 2011

Laverne Peters is the BEST service advisor I've had. She goes over and beyond the call of duty to assist the customer. She explains every detail so there is no confusion. She is very pleasant and professional.

buckass936

Sep 13, 2011

Michael was very professional and his communication was first class throughout the special order process. He recognized my level of excitement and provided me with updates while my vehicle was built and shipped. When the car finally arrived at port, he went above and beyond and contacted the carrier to see if they could expedite delivery. Although this is my second R&H Mercedes purchase, it was my first time working with Michael. He's fair and he has a passion for the high class luxury cars he sells. Thank you, Michael, for your hard work and excellent customer service. I will continue to recommend Michael to friends and family.

FThreat

Sep 8, 2011

My experience with this dealership and with Likisha was very professional and yet very personable. Likisha worked enthusiastically to find the car with the exact features that I wanted. Although I originally came for a used vehicle, I ended up with a new vehicle that had every feature that I wanted. Likisha was very patient with me, trying to make sure that I was completely happy with my choice. She was honest in her communication and kept in constant contact with me until the car was delivered to me. At delivery, she thoroughly went over the car, taking time to make sure everything was programmed correctly before I left. The entire staff seemed friendly and everyone had a pleasant demeanor. This is my first Mercedes car and Likisha made the car buying experience a good one. Great Job!

michaelfein

Sep 6, 2011

This is one of the best run dealerships I have ever experienced. From the time I walked in, to the time I left with my new car; I was treated so well. Their pricing was very fair & my trade-in was purchased by the dealership for more than Carmax had offered. I worked with Michael Boesenberg. I found him to be very professional, up-front and honest and there were no games. They entire process took less than 90 minutes from start to finish. The expereince could not have been better! I highly recommend this dealership!!!

mblizzard

Sep 5, 2011

I was very pleased with my experience at R&H. They understood my needs and met my requests and requirements. I would return to this dealership again.

bbhlm

Sep 3, 2011

Josh was friendly without being pushy. He was very informative and knew all the answers to out questions. He worked diligently trying to find what we wanted, but when the specific car was not available he waited patiently while we contemplated our next decision.As it turned out I decided that I really didn't want something so big.When we came back he had the car waiting for me to test drive again. My husband called an hour later and negotiated a price on the phone. I bought it that day. He had the car cleaned up and the paper work was all in order when we arrived back 2hours later.

marcrny

Sep 3, 2011

Bill did a great job handling an out of state sale via the internet. On pickup, he walked me through all of the car's features and made the entire purchase experience a very good one. I would recommend him and R&H for anyone looking for a new MB.

srosenblatt

Sep 2, 2011

We had a fantastic car buying experience with Bill. His service and follow-up was great. I would highly recommend Bill and R&H Motor Cars

teresarosier

Sep 2, 2011

Josh was motivated and determined to find the EXACT car I wanted........by the way, I love it!!!!!!! He was very personable and professional from the start and it was a pleasure dealing with him. I will refer anyone interested in a Mercedes to Josh and R & H.

Kim Cohan

Aug 31, 2011

I've dealt with R&H Motor Cars in the past and have been very pleased. Likisha Pearman-Jones is an absolute pleasure to work with.

dsharma2121

Aug 30, 2011

I purchased my Mercedes-Benz at R and H motors, Reisterstown road, Baltimore, MD. My salesperson, Ms Likisha Jones, who helped me in the process is a wonderful and an exceptionally awesome lady. I bought two cars within a period of 20 days and also recommended my friend who also ended up buying a car from her. She helped me in the entire process starting from selecting the car, getting the quote, applying for finance and getting the delivery. When i bought the car for the first time, I was very happy with the entire process but later found that there was a technical issue with the car. When I brought this to the attention of the manager at the dealership, he did not seem to be helpful at all and was only thinking about his benefits and profits. But Ms Jones was very helpful, not only she understood my side of the story, she also helped me get a new car in exchange of the previous one. I knew that she is the only one I could trust and she totally exceeded all expectations of customer support. She took my matter to the attention of General manager and arranged for a brand new vehicle and took care of the finance process, all witin 12 hours. She also gave me a great deal on the 2nd car too as that was a higher model than the first one and split the difference in cost. Me and my wife both were totally amazed by her courtesy and professionalism. I am an Internal medicine resident and have a very busy schedule, but Ms Jones and Ms Clark both took this into account and were very helpful in saving me lot of time and trips to the dealership by organising the whole process very well and being so efficient to work with.I totally recommend R&H Motors as I had an excellent experience and I wanna thank and congratulate Ms Jones for her amazing work. I plan to buy many more Mercs in future and a major reason to buy it from R&H motors will be Ms Likisha Jones and Ms Mac Clark.

fhsilverstein

Aug 30, 2011

We had never met Josh before, but had dealt with this dealership many times in the past. He was either the best sales person we have ever deal with or one of the top two. He was pleasant, courtesy, and in no way pushy. It was truly an enjoyable experience purchasing this car. I would not hesitate him to any of my friends, and I intend to do so.Fred Howard Silverstein

dodesai

Aug 25, 2011

Sales person was great. He was friendly, caring and listened to what we wanted. He had excellent and professional customer service. Not only this, he gave us the best price possible which was greatly appreciated.

jbonsol

Aug 24, 2011

Bill Hosea provided excellent customer service. My second purchase working with the General sales Manager Dylan Jones. Thank you Dylan for making it happen again:)!!

sjcarnegie

Aug 24, 2011

My overall experience at R&H was great. Each person that I dealt with was friendly, knowledgeable and willing to assist me and my husband. Dylan did a good job in working with the numbers. He was able to keep my payments close to what I requested. Mac worked diligently to complete the paperwork and accommodate both my husband and my work schedules. Kudos to Likisha for your determination in selling me a new car. I will recommend R&H and the above mentioned persons to my friends. I'm looking forward to continuing my service at R&H. My family is happy that I'm happy!

Ms. Bailey

Aug 21, 2011

Even though the financing mgr worked was flexible with my financing I only wished I could have leased the vehicle for a little less so that I could afford an additional prepaid servce; in particular, the Mr.Ding minor repair plan. Other than that, my experience was absolutely as close to perfect as it can be! Very much appriciated!!

tburrier

Aug 18, 2011

Michael was very comfortable and professional to work with. I train sales and marketing professionals globally on the importance of being nice, honest,respectful and operating without pressure, and this was embodied in our transaction with him.

t-girlMI

Aug 16, 2011

Purchasing my first Mercedes was a wonderful experience. I received great care in a professional environment throughout the process and look forward to having my car serviced at this dealership in the future.

brian1960

Aug 13, 2011

Greetings,my experience at R&H was a very good one. Mrs. Jones is a professional. She showed it at all time. It took us a while to locate a Ml350 with plenty of patience and pray it came through and I am plseased thus far. It has been a pleasure woking with her I look forward to sending her some bussiness. Pease Unto you all! Mrs.Lilly Simms.

Faithis

Aug 13, 2011

Josh was very courteous and was very helpful in finding a car that suits me. He was prompt with phone calls and I will surely work with him again.

kbranch

Aug 12, 2011

Let me start by saying, I am a former member of the BMW family. I was sent to this dealership by a referral because i was thinking about treating myself to a new car for my birthday. I have purchased several cars in my lifetime and visit many dealerships; however, this dealership customer service exceeded my expectation. I was greeted on the parking lot by which, I thought was a salesperson but he turned out to be the Finances person. He was very polite and helpful. He asked did I need a salesperson and I said yes Mr. Josh Pomles, he sold my girlfriend her car about a month ago and loved the level of customer servcie he offered. Josh approached me with such excitement and professionalism, of course he asked several probing question in an effort to understand what type of car I was looking for and my price range. At some point during the process, I was indecisive not sure if i wanted to which from BMW to Mercedes. Josh was very patient with me. Taken into consideration it was a very hot day to be looking at cars, he offered me a cold drink (water this is) I was very comfortable working with Josh. Whenever i have a question about my car he is always to assit me. I like that personal but professional relationship he offers. I look forward to purchasing my next vehicle with him, and sending all of my BMW friends to him because they just adore my Mercedes. Thanks Josh

magetstein

Aug 11, 2011

I have been buying cars for over 40 years and am a long-time customer at R&H. Likisha ranks up there with the best sales reps I have encountered. She could not have been more friendly, helpful and informative. She did everything she could to make my wife and I feel great about our purchase and using R&H as our dealer. If the opportunity arises I would certainly recommend her to others. Being in the service business myself I fully understand the importance of making the customer feel as though they are #1. Likisha most definitely made us feel that way!

nmadisi

Aug 11, 2011

Ms Likisha Pearmon Jones is amazing, she dealt with me in a very professional way, answered all my questions, was very friendly and helpful. She is quiet fast at getteaing the work done, Only reason I purchased a car is because of her.thanks to Likisha and R&H Motors for everything

hneelakandan

Aug 10, 2011

Josh Pomles and his boss, the general manager, Rick Astarita, were very helpful during my car buying process. They were honest and up-front from the very beginning, and through the buying process. Since I was buying a demo car, there was a little extra hand-holding to do, and both of them were very accommodative in this regard, and agreed to some of my requests. Josh is a very knowledgeable and easy-going salesman, and Rick was very relaxed during the negotiations. It is important that the client not feel intimidated during the car buying process - both Josh and Rick made us feel comfortable.Mac Clark in the Finance office was also very easy to work with.

kellimac32

Aug 9, 2011

My experience with R&H has been good, so far. George Johnson demonstrated his superior sales experience by being knowledgeable, professional and personable. He answered every question we had, and worked to ensure that the car we purchased contained the options we were looking for.

traypetry

Aug 7, 2011

Bill Hosea was very pleasant to work with. I bought a used Honda Accord with very low mileage and in exceptional condition. I had a little problem with the windows on the Accord but Bill arranged for it to be repaired and arranged for a loaner car for me for two days while they fixed the problem with the Honda. They did what they said they would do. I would recommend this dealer to anyone looking for a car.

rdanage

Aug 6, 2011

This is the second Mercedes I have purchased with Mr. Johnson help. He assist me in the C300 now I'm driving a E350. I'm loving the car and the ride. I would recommend my friends. Again, I would like to thank Mr. Johnson, for being a great salesperson.He had everything ready for me when I got to the dealership. He understans that I have little patient for waiting. I will continue to lease through this dealership with Mr. Johnson guidance. I would like to say thanks Mr. Johnson.

nicky2551

Aug 4, 2011

i love my new suv r&h motor did a great job w me in finding a new suv .may sales representative likisha did a very good

edcorin

Jul 22, 2011

We are returned customers, purchased on this dealership 2 cars. Again it was a pleasure to do business with Cederic Lee. He did a wonderful job describing the features and benefits of the car. Very professional, patient with answering all our questions, helpful advices. Thanks to the whole staff at the dealership.

galiyu

Jul 21, 2011

This dealership is great! The facility always looks clean and attractive. The sales persons, managers and the entire staff have are humble, welcoming and very flexible with discounts. They go extra mile to make sure their customers have the cars they want even if it takes getting it from other dealerships aoross the country.

adeville

Jul 20, 2011

Great experience, keep using the website(s) you are using to advertise your vehicles, great salesman who is not overly aggressive, give Cedric a raise...

Shavee Lyles

Jul 18, 2011

Cedric Lee was very friendly . He acknowledged us within 2 minutes of being on the showroom floor .I told him what I wanted and what I wanted to spend Cedric made it happen. And Iwas very please

pebbles505050

Jul 17, 2011

My overall experience was great my lease was up and I decided to purchase my E350 I had the pleasure of working with Likisha Pearmon-Jones. From beginning to end she provided excellent customer service, she was very professional, thorough and knowledgeable. I could not have asked for a better sales representative. She is the BEST!! I also worked with Sam Master as well he too provided excellent customer service he walked me through the certification process and was very accurate when it came to running the numbers for me which I really appreciated. This is my third sale with R&H and as usual it was a 5 star experience.

yusupja

Jul 15, 2011

I've experienced an amazing customer service at this dealership. This is my first Mercedes and I hope I will have the same experience with driving my car and future service at the R&H Motor Cars dealership. Josh Pomles, the salesperson, was incredibly helpful and knowledgeable. He provided high quality of service. I will recommend anyone to buy a car from him.Best Regards

mbellan

Jul 14, 2011

Josh was great. He was concerned about what "I" really wanted and needed in the car. He did not just try to sell me any car. He went out and found the car that I wanted and needed at a great price. I would recommend Josh and his friendly supportive dealership to anyone.

zouhairmakhfi

Jul 13, 2011

We are very please for what R & H Benz did for us, they got us the car we wanted and they give us a very good price on our trade in. Customer service was very good from Sales all the way to management, especially Josh Pomles and Mac Clark. Josh Pomles was a wonderful salesman who puts a personal touch into the car buying experience. From the moment we stepped on the lot, Josh was there to answer any questions we had and was honest and straight forward about the vehicles we were looking at purchasing. He was patient with us and never made us feel uncomfortable about some of the questions we were asking. He took our lifestyle and driving habits into mind and suited us with the best available options. He provided thourough explanations of all of the options (vehicle and pricing) we had and we were never left wondering about whether or not we were making the right decision. Overall we are extremely pleased with the service and professionalism at the R & H Benz dealership, especially Josh Pomles. We had gone to six other dealerships and well lets just say that there alot of crooks out there. I truly do not know if we would have made a purchase so quick if it weren't for Josh. We would most definetly recommend Josh and R & H Benz to our friends and family. In the days where customer service and quality are lacking, it was a breath of fresh air to have had Josh as our salesman. Thanks again for everything Josh and R & H Benz.

Kat762

Jul 12, 2011

Upon entering R&H Motors, the staff demonstrated outstanding customer service. I recently purchased a Mercedes CLS 550 from R&H Motors. Mr. Cedric Lee was my sales representative. Mr. Lee was very knowledgeable and impressive. He was professional, patient, and most respectful. Mr. Lee knew exactly what I wanted. He promised and delivered the perfect car to me! It was a sincere pleasure meeting Mr. Lee.

nellidcm

Jul 10, 2011

I was extremely happy with my experience with Michael today. Everything went very smooth and very fast. Normally I usually spend a while at the dealerships but that was not the case today which I am very happy about. I never spend time to do these reviews but Michael was exceptionally helpful and I will definitely be back to see him with any other purchases.

Amare999

Jul 9, 2011

Let me start by stating that this is actually my third purchase with the R&H family. That alone speaks volumes.The service was excellent as always. My sales men George and Cedric were fantastic!!!!! I am very happy with my car and will never purchase anything else but a Mercedes Benz (from my friends at R & H.)The Finance Manager was super. She explained everything and was very personable. I do have to say that some of the other salesmen at R & H need a refresher course on customer service no that's not it. They need a course on how to be polite and or how to be a gentleman. (it cost you nothing but,for them it could have cost them a sale or two) While we were waiting for Cedric to bring the car around for us to test drive he directed us to go inside of the dealership because it was so hot . As I approach the door of the dealership there were three salesmen standing about five feet from the door not one of them reached out to open the door they just stood there looking. As I entered the dealership I stated chivalry must be dead they all just smiled. I think that is bad for the business. I am glad that was not my first time at R&H but,that was my friend first time and she was very very turned off.

bonniesc

Jul 8, 2011

Bill Hosea was a great salesperson -- diligent, yet not pressuring. He worked well beyond "closing time" to respond to all my concerns, and continues to stay in touch to make sure that I am pleased with my new purchase.

meshulam

Jul 8, 2011

Very pleasant experience. Staff was engaged from first contact until driving off the lot. I have purchased a car here previoulsy and have 2 of my cars serviced here on a regular basis.

sunstone8013

Jul 8, 2011

We were very satisfied. We purchased the trade in (E320/2002) form Likish. We recommend her to all our friends and family. She is prompt and efficient.

Jon Felmey

Jul 7, 2011

I had visited 3 dealerships- Sheldon was by far the most courtiest and professional . He took time to review all possible options as far as getting me the customer the best deal and most of all to make me happy.

nlightman1

Jul 7, 2011

I came into the showroom not expecting to buy a new car. Mr. Johnson and his fellow staff made it possible for me to purchase a new E class car.

SusanMurphy

Jul 7, 2011

R&H Motors accomodated me on Sat. of the Fourth of July weekend. I had only arrived in Baltimore the night before and my car wouldn't start once and then the battery lightcame on and remained on.I thought I needed a battery replacement. R&H diagnosed the problem and in fact, the battery was fine but the crank sensor had failed. The car rightthere in the service area would not start. R&H provided me a loaner car. And on TuesdayJuly 5th I received a call that my car was repaired. The service staff was soattentive and competent...and all this on a holiday weekend. I would buy a carin a heart beat from this dealership just based on the way I was treated by theirservice personnel.

resqme723

Jul 5, 2011

What a pleasant experience!! I came into the dealership on a fact finding mission and left with a wonderful deal on a firm handshake. I hope the service department is as fabulous as the sales department.

dsharma2121

Jul 2, 2011

I recently bought a brand new Mercedes C300 from R&H motors and it was a wonderful experience. Likisha was the salesperson I worked with and she was very informative about the vehicle and showed us a lot of options and helped us in choosing the vehicle we bought. She also coordinated well with the finance manager and we got a very good deal on both the cars including the one we traded as well as the new Mercedes that we bought. Mac Clark, who was our finance manager also got us in getting a very good rate on the interest with one of the banks. Overall it was a very satisfying experience, esp the team we interacted made sure that we were comfortable and the entire process went smoothly.

vicki0246

Jul 1, 2011

Josh Pomles was easy to work with and addressed all my concerns with my recent purchase. I would highly recommend Josh Pomles to anyone looking to purchase a new or used Mercedes Benz. Thanks Josh for a pleasurable car buying experience.

jrmunn

Jun 29, 2011

Fantastic customer service; very friendly and knowledgeable sales team. We were planning on leasing another Audi but Mercedes customer service, price and features were far superior.

kt2fs5

Jun 26, 2011

MD WilliamsDuring my search for my new vehicle I found Josh Pomles to have the right spirit for my business needs. He was very professional and he worked well with me to ensure that I got what I wanted. My R&H experience was excellent. The Owings Mills Team answered all my questions and my business transaction was pleasurable. I highly support a 5 star rating for Josh Pomles and the R&H Team!

4861288

Jun 23, 2011

The efforts taken by my sales rep, Sheldon Wolman, were above and beyond the norm. He made it possible for a deal that was falling apart to be put back togeather, with the cooperation of senior management. I have negotiated many car purchases but this one was unique and special.

baglady

Jun 23, 2011

Michael came highly recommended to us and we were not disappointed. He was professional, knowledgable, and made the purchase stress free from beginning to end. Michael helped us to choose the best car for our family , had it delivered to us quickly, and we love it. The price was unbeatable. From the minute you walk into this dealership you know that you will be receiving the best of care, as they bend over backwards to make sure that you are comfortable and that any and all of your needs are met. Great experience. Highly recommend our salesperson and this dealership!

jcsvwalls

Jun 22, 2011

Sales person was friendly and went out of his way to address my issues. Responded immediately to my concerns in the first week of owning the vehicle when I noticed that the engine light was on in the car. Also responded right away when I realized that I did not have an owners manual. Note I purchased my vehicle in Febraury of 2011. I kept forgetting to complete the survey which is not a reflection on this sales persons deserved excellent rating.

KevinWheels

Jun 18, 2011

R&h Mercedes is a wonderful place to purchase a vehicle. I received a very fair price and exceptional service. The entire process was stress free and simple. My salesperson Cedric did a wonderful job. I would recommend him and R&H to anyone seeking to purchase a Mercedes

c classy

Jun 17, 2011

I have purchased many cars in my lifetime, the experience can be overwhelming, however Cedric made everything simple. He took the time to find out what was important to me. He found the car i was looking for, and i am 100% satisfied!

rell0918

Jun 17, 2011

I had an amazing experience at this dealership. I received great customer service, an amazing car and a priceless experience. Josh Pomles our Sales associate was very friendly & accommodating and a pleasure to work with. I would recommend this dealership to anyone looking for a vehicle.

Wartanian

Jun 17, 2011

Mr. Josh Morales was very helpful & efficient in his job. I have seen many many salesmen but none like him. He is extremely efficient and enthusiastic. R&H should have more salesmen like him. He can be an asset to any company. Wartanian family

bluewinnie

Jun 12, 2011

The Sales experience was great. No high pressure situations. Michael was very informative about the vehicles, and our different options for vehicles, based upon our "wants". Received delivery of the vehicle on time, and it fully met our expectations. Dealer preparation of the vehicle was to our satisfaction, especially since additional preparation work was required as part of the several options we purchased at the close of the deal. The final cost of the vehicle was fair, given the high demand, balanced by the scarcity of our particular vehicle. I would highly recommend Michael and this dealership if your are in the market for a mercedes.

jei515

Jun 12, 2011

i dropped my mercedes c63 for service and decided to trade it in for a new e350 bluetec. I called for a salesperson and got likisha . she was wonderful. she found the car i wanted and got all the paperwork in order before i came in and she let me use a mercedes loaner car all week. I am now driving a beautiful new mercedes and likisha made the whole experience enjoyable. She also programmed my phone for bluetooth and went through voice activation.WELL DONE!

isso15

Jun 10, 2011

Josh Pomles was a great sales man, he was very polite and gentle, first I went there to look around and he walked me through and show me different cars and after two weeks I went back and got a car. I had few questions and he gently answered all and was very helpful. I definetly recommend him for anyone, another thing, Josh always on a top of everything, once you have a problem or concern he gently try to let you walk out from the dealer very satesfied.

Birthday Benz

Jun 9, 2011

Amazing - Josh is an excellent sales person. He was very patient and helpful with me. I had multiple concerns and questions and he gently walked me through with my answers. In addition it eas my birthday and he made me feel very special. Sheryle was great as well in providing a great package for me. I have and will recommend this dealership to everyone. Thanks so much in helping me acquire my beautiful car.

dfraz22

Jun 9, 2011

Everything was excellent. From my initial internet inquiry, Sherye called me within minutes to discuss the vehicle I was interested in. She told me Likisha would be there the next morning to take care of me. When I got to the dealer, Likisha was there and took care of me. She was very friendly, informative, if she didn't have the answer, she got answers to my questions from staff. She showed me around the dealership for future visits for service. Then she took me to Mac who did all of the final paperwork. Everyone I dealt with was very friendly, knew what they were talking about, and made my buying experience very comforting and rewarding. I would highly recommend them. Pricing was much lower than the vehicles I looked at in the Harrisburg, PA area. Well worth the 1.5 hour drive.

tracey7

Jun 9, 2011

I would definitely recommend this dealer to anyone. The staff was so friendly and eager to help in every aspect. I got a great deal and I didn't feel pressured to buy like some car dealers you go to. They want to pressure you to get additional services and you feel like you just got beat.If ratings went up to 10 they would get a 10+.

Love411

Jun 8, 2011

George was awesome!!! He listened to what I was looking for and he was extrmeely patient with me as well! He made me feel comfortable and my purchase was worth it! I would definitely recommend George to my close friends and family members as well! I totally look forward to working with George in the future! I love my new car and it is totally awesome! On a scale 1-10, Gearge is a 26 and he is a great asset to your team! Thank you-Keh

nacbriscoe

Jun 8, 2011

I have had 8 vechiles in my lifetime. Thus far, I have never had such positive experiences as those with R&H Motor Cars. All of the employess are friendly and helpful and Mr.Andre Goppy is an exceptional. He presents himself in a very professional manner and he is very knowledgeable. The R&H "Know Your Vehicle Treatment Plan" is the most helpful device I have every received regarding any vehicle. For the first time, I understand the service needs of my car. And further, there are graphics and explanations that show what the current conditions, and future expectations of the repairs/results. The environment at R&H Motor Cars is pleasent and inviting because every person there seems interested in making it a wonderful place to go with car problems "great or small." Purchasing a vehicle from R&AH has made it easy for me because beyond the purchase of the car is an excellent support system of maintenance to enhance the longevity of my investment. I am very impressed with this business.

C300Grey

Jun 6, 2011

R & H Motors!! What an incredible dealership. They took care of me like I was a relative. Josh Pomles was a terrific salesperson and made me quite comfortable during the sale. Mac and Sherye were great as well and went above and beyond. I will highly recommend the dealership to anyone who asks where I bought my outstanding, beautiful car. Thanks so much for working with me, going out of your way to satisfy me and for being so easy to work with. Looking forward to a great relationship as a Platinum customer. -Tami

jriches

Jun 6, 2011

R & H Motors is exceptional! My dad bought his first Mercedes there in the 70s and, despite the fact that I no longer live in MD, he definitely wanted to check there when I told him I wanted to get a C300 (and was back in town for the holiday). He was so right! Josh Pomles worked with us and basically tracked down the car I wanted to purchase, despite it not even being on the lot when we first arrived! I had to leave town before the car was ready, and Josh kept me informed of its progress (for instance, the certification, detailing, etc.) over email! Several of my other family members (those who actually live in MD) are already thinking of going to Josh (and R&H) for their next purchase!Thanks to the entire R&H team, and especially Josh, for taking such great care of me!

bpowell

Jun 2, 2011

R&H has given me the best shopping experience ever in buying a vehicle.They are extremely personable and easy to work with.Cederic was a pleasure to work with and extremely accomodating!!!!!!!!!!!I will recommend R&H to all my friends and family.R&H has earned my business!!

LadyG

Jun 2, 2011

I have been a Volvo driver for years, the service I received from George Johnson and the team at R&H has made me a mercedes driver. I referred my daughter who also drove a Volvo for years. She traded her Volvo for a Mercedes C 300. Now we are a family of four Mercedes.

aara

Jun 1, 2011

Kevin was very professional and courteous during my recent new car selection and purchase at R&H Motors. I was seriously considering another make of car altogether, yet he didn't pressure me into purchasing from R&H, nor did he talk negatively about the other car I was contemplating on getting which I appreciated.

dpmccarter

Jun 1, 2011

The staff were great, the atmosphere was welcoming and friendly. Everyone, down to the service/prep techs were professional and friendly, random people kept thanking me for coming in . The car looked great, one can tell the person who detailed it was very attentive and thorough.

dcarlough2

May 31, 2011

R & H Motors is by far the best car dealership I have come across! We traveled from PA and WILL do it again! Cederic was awesome, along with the rest of the staff. They REALLY work with you to provide the best deal they can. Speedy without pushing you out the door.

meclass

May 30, 2011

As usual, excellent service and professionalism. They made the deal work and very pleased with the results. This is my 3rd car purchase from this dealership. I have not been disappointed yet. Everyone is nice and willing to make the experience worth it. Kudos to R&H.

DLove40

May 29, 2011

R&H made great efforts to find ways to move the obstacles that we thought would prevent us from getting into a new GLK. They made us feel like a truly valued customer. They made everything from lease turn in, service, and monthly payments work for our needs. Their efforts allowed us to get into the vehicle we really wanted, and not one we would have to settle for. They helped us evaluate every option from new and pre-owned vehicles, purchase or lease. I am confident that we will make R&H (and Mike Boesenberg) the first stop for our next car.

memiles

May 26, 2011

George Johnson provided excellent customer service. He was very open, honest and in constant communication. This the dumb portion of this survey. MAC was also great!We also worked with MAC who was also great!What if I can't think of anything to fit into your 250 words?

hoangchuyentho

May 25, 2011

i just bought S550,2008 with castmere on 5/24/2011 .Michael G Boesenger is my sale man.he's very nice gentlement,very helpfull.The service department or financial department are very nice and friendly,also.i'm very happy with my car,now.i'll strongly recommend my friends to him to buy a car.

tomoned

May 25, 2011

Great service!!!! At the first moment when I stopped I was impressed of the selection of cars, of the attention of the sales representative, especially of Mr. Kevin Roy. He has outstanding skills to communicate, to discuss the multiple issues that we have regarding tech characteristic of the vehicle, financing options etc. Thanks to R&H Motors cars and Mr. Kevin Roy!!!!!!

claresantiago

May 23, 2011

Michael was very professional and kind. He made sure everything was right and I am very happy with my new mercedes! The dealership was very clean and I loved that there where many vehicles in their showroom so we can see the different colors and options!

Rich47

May 16, 2011

I have owned MB vehicles since the 1980's and have dealt with several MB dealerships and I can honestly say that R&H is the best. From the helpfulness of the sales person to the greeting and service I received upon my arrival to accept the vehicle simply exceeded my expectations.

uparker

May 14, 2011

Mrs. Jones was extremely fast and efficient with the delivery of my new 2011 Mercedes Benz. I advised Mrs. Jones of my desired particulars for my new vehicle and she delivered just that.Mrs. Jones prompt services and professionalism was definately appreciated. She took the time to identify each feature in my packet deal, and even set up certain personal capablities within the car itself. I am highly satisfied with the quality service I received.Recommendations to family and friends will be routed to Mrs. Jones in the future to those interested in financing/ leasing a Mercedes Benz. Likisha Pearmon-Jones, THANKS AGAIN for truly displaying the qualities of a Master Certifies Sales Representative!!Sincerly,Ursula, D. Parker, MHS

PFogarty

May 13, 2011

I just bought my first Mercedes from R&H Motors. My salesperson, Mr. Johnson was fantastic. He was patient, listened to what I thought I wanted and showed me several cars. He was very professional & knowledgeable about the products and features of the vehicles. He assured me that he would see that everything was taken care of, which he did. I did not plan to buy on that day I was only looking; but without any pressure from Mr. Johnson I ended up buying a car that I fell in love with. What impressed me most was that although I was not looking stylish, actually, I was looking 5 out of 10; Mr. Johnson treated me respectfully and courteously. Overall, my car buying experience was outstanding. I met the management and other staff at R&H and found them to be courteous and helpful. I highly recommend seeing George Johnson at R&H Motors, if you are looking to buy a new or pre-owned Mercedes Benz. He will treat you well even if you are a lady not looking stylish.

MJONES32

May 12, 2011

LIKISHA IS A GREAT PERSON/SALESWOMAN. R&H SHOULD BE PROUD TO HAVE HER ON THERE STAFF.I HAD A DIFFCULT DEAL. I HAD GIVING UP. WITH GREAT DETERMINATION MS. JONES MADE THE DEAL COMPLETE. I HAVE THE CAR I WAS LOOKING FOR , ALONG WITH A GREAT DEAL!THANKS LIKISHA . I WILL SEE HER FOR MY NEXT PURCHASE

aevans

May 11, 2011

The only negative experience that I experienced is when I called an left a message around 10:00 AM on May 10th for one of the sales managers (Cedric was not going to be in until 3:00) regarding the spare tire and I did not receive a callback by 7:00 PM so I called back again. On my second call I did get to speak with a sales manager (don't know if it was the same manager) and he answered my question immediately.Because of this, I lowered my customer sevice rating.

brooksad

May 10, 2011

Another excellent experience the third time around. I have brought three MBs from R&H Motors. R&H Motors is about 90 miles from my home and I have two other MB dealers closer to my home, but R&H makes it worth my while to drive the distance every time. My salesperson, Lakisha Pearmon-Jones is the best! Lakisha is very professional & knowledgeable of the MB products/features. She works very hard at getting you the vehicle that you really want and getting you the best deal. She also takes the time to listen and very helpful in answering questions. I never felt pressured. She really goes above and beyond to satisfy her customers and get you what you want. Overall, my car buying experience was outstanding. Even the management and other staff at R&H was very courteous and helpful. I highly recommend Lakisha at R&H Motors, if you in the market for a new or used MB.

jajohnson514

May 10, 2011

THE SERVICE WAS GREAT AND SO WAS THE SALES PERSON. I WILL TELL ALL OF MY FRIENDS ABOUT THE EXPERIENCE AND MAYBE THEY WILL PURCHASE A CAR. R&H IS THE ONLY PLACE THAT I WILL GET A CAR FROM. THEY ARE A REAL CLASS ACT. I LOVE THE CAR, IT IS AS IF IT WERE BUILT FO ME.

rhondadyson

May 10, 2011

Mr. Johnson was amazing! Extremely courteous, kind, and most of all PATIENT! He thought of things I had forgotten like Gap insurance among others. After the sale, I checked my deal with others, and none could compare. When you come to R&H Motors, you must ask for George Johnson. (P.S. I also got a great deal on my trade-in.)

k80rn1

May 9, 2011

I just bought my car from R&H and I am overjoyed. As a young female, buying a car alone can be worrisom. I am happy to say that this was the best car buying experience I have ever had. Josh was my sales rep, and he was AWESOME. He is so friendly, patient and knowledgeable. I would send my entire family to him to buy their next vehile. I received a fair trade in amount and a very reasonable deal on my new car. I plan to return there for all of my vehile service, and for any future car purchases.

Kent Molander

May 9, 2011

My wife and I had a great experience purchasing our certified used M-Benz through R&H Motors. Our salesman Steven Kil was very helpful,knowledgeable and polite. We got the car we wanted for a reasonable price and I would recommend anyone to purchase there new or used car through R&H Motors.

kimberly jones

May 9, 2011

We went into R&H Mercedes looking for a car for my fiance, and I ended up with a 2011 C300. I'd purchased a car from Lakesha in 2009. Was thinking about trading in 2012. I was offered a deal that i could not refuse on the new purchase. Lakeshia is a great salesperson. She's patient, fair, accommodating, and will work to get the best deal for you. All of the staff at R&H that assisted me through this process gets an A+. This is my second purchase at R&H, and I look forward to many more. Thank you all!!!

vkjackson86

May 8, 2011

Mrs. Jones was a very excellent and professional sales person. I feel that she went above and beyond her call of duty to make me a very satisfied customer. This the third car that I have bought from Mrs. Jones. She was very knowledgeable with her information and details on the vehicles that I purchased from the dealership.

Cecelia L. King

May 7, 2011

I purchased my 2007 Mercedes Benz, 350 4Matic from Likisha in Nov. 2006, and I was so pleased with the transaction. She was most knowledgeable about my car and was most professional in her presentation of all of the particulars on this car. In fact, I met with her today because Sirius radio reprogrammed their channels and I didnot know how to reprogram my radio for the new channels. She was most gracious and patient with me, as she taught me how to operate those gadgets myself. In fact, I have been quite satisfied with R&H Motors and the service I've received from them. I live in Owings Mills, therefore, it is most convenient for me, and the service dept. personnel is very helpful,as well. I would purchase another car from this dealership, when the time comes. I have also been very pleased with my service rep., Andre'Goppy. He is always accessible when I have a need.

tlpmd

May 6, 2011

Upon arriving at the dealership, we were greeted very warmly. It was clear that the salesman was not pushy, but was informative, knowledgeable, and although the dealership was busy that day, did not rush me through the process. Josh took plenty of time to explain the car's features to me, even taking the time to set up the Bluetooth on my phone! Mac in the finance department was also awesome to deal with. I am recommending my parents buy their next car from Josh. This was my best car buying experience ever.

phutchins

May 5, 2011

Mrs. Pearman-Jones was an excellent salesperson. Her immediate contact with myself and my husband was great. Her knowledge of her product was wonderful. After discussing our need for a vehicle, our finances and our credit standing, she showed us the perfect car that matched our needs. The most important aspect of our deal was the time we spent in the office to the signing of the deal. No long lines, no endless waiting, no shady deals just plain good salesmanship. I will not hesitate to refer R&H Motors for a vehicle purchase and we will definitely recommend Mrs. Pearman-Jones as the Sales Contact. Thank you for this opportunity to express how pleased we are with our purchase and our salesperson.Patsy J. Hutchins

Azad_Shah

May 2, 2011

Outstanding service. I am a repeat customer and will be staying with this dealership. I would recommend Sharon Smith, she is very helpful and kind. The overall service and atmosphere is great too. They have a wide variety of selections at very competitive prices.

optx900

May 2, 2011

I can be extremely difficult to deal with as a customer. I am very fastidious and detail oriented. Josh Pomles was so friendly. He was not pressuring in his approach at all. Mac Clark took a lot of time to explain all the terms to me so I could understand fully. Whenever there was any question of money differences due to lack of communication, the general manager (Rick) absorbed the monies in question. A better way to put it is the dealership gave me a great deal on price!

Shonita

Apr 30, 2011

I had a wonderful experience. Steven was very helpful and personable salesman. I would definitely purchase another vehicle from R & H Motor Cars. No matter how many times I called Steven he was pleasant in answering all of my questions. I almost appreciate the fact that he didn't have me sitting around the dealership long just waiting. The service I received from my salesman Steven and the manager Mac was awesome!

lisarenee9999

Apr 23, 2011

We had a great experience test driving cars with Kevin Roy. He was very friendly, curteous and professional the entire time even though we didn't end up purchasing a car from him yesterday. We drove a pre-owned Mercedes Benz ML and the E Class and we didn't feel any pressure to make a decision on the spot as we liked both vehicles and need more time to make a decision.

mercedes350

Apr 23, 2011

JI went to test drive this vehicle with already thinking that I was not going to buy it. However, Josh, my salesperson, was very helpful and he did not give up trying to get the payment where I wanted and felt comfortable with. I would recommend Josh to all my friends and coworkers, since I did not feel pressured at any time and I gained a great SUV!

Rockyblank

Apr 22, 2011

Steve Kil, sales representative, and Sam Master, manager, accommodated my car buying needs with an unsurpassed level of competence. All of my needs were met with regard to pricing, financing, condition of the vehicle and expediency of delivery. The features of the car were thoroughly explained at the time of delivery as well as the automatic pre set options.

William Hutchins

Apr 20, 2011

Mrs. Likisha Jones was the professional that you need to meet before making a major financial transaction. My wife, Patsy and I had been looking for a vehicle and Mrs. jones was right there to meet our driving needs. Your dealership is blessed to have a person like her on the staff!

pquick12

Apr 19, 2011

I went to another dealer first and was appalled at the attitiude and service from the sales force. when i walked into r&h eveything went the way i wanted it to from beginning to end. i got the car i wanted for the price i want to pay and the deal went thru with much ease. my only criticism is i was at the dealer for too long in my opinion. It took 2.25 hours to take delivery of the car.

Ebae1970

Apr 16, 2011

Likisha was very knowledgeable and helpful. This was my second car purchase with her. Both transactions were great!!! She was able to pull together purchase options based on our initial phone conversation, which made things run very smoothly. After the transaction was complete she took the time to make sure that we were familiar with many of the features of the new car, especially the voice activated features. I would definitely return to her for my next Mercedes Benz purchase!

happypurple

Apr 15, 2011

Kevin Roy was great to work with. Kevin was easy to work with and there was no pressure at all. He knew the product and was able to answer all my questions. I will be back in the future to purchase all of my vehicle from Kevin & R&H. Thanks for the great experience.

jonbuch

Apr 14, 2011

I worked with the online sales associate to narrow down a price on 3 cars since I lived in the next state. I got prompt replies to emails and phone call follow ups. When I called with questions other associates called me back to answer my questions when the 1st person I contacted was not at work when I called. Micheal put me at ease with for me was a large purchase. He answered my questions and offered solutions and alternatives to options I was looking for. Micheal came up with a creative solution to get me the car I really wanted with all the options available. When I requested small alterations to the car they were done without any push back or change in price. When buying from out of state it was good to know the dealer was used to doing the paper work needed to transfer tiles and taxes. I was very pleased with all 3 of the employees I interacted with from the internet sales associate, in house sales associate and financing manager.

cwpr

Apr 12, 2011

Mr Johnson was a very lay back smooth salesman and did all that he could do to make the sale go through,by keeping you inform as what was going on though the hold ordeal,As well as advising you of your best options.He was very courteous as well.Thank You Mr Johnson

LadyK

Apr 12, 2011

Hi,I must say that i have never enter the doors of a dealership and be greeted with such pleasant Sales Reps.. I came to your dealership to LQQK into upgrading and purchashing another Certified Pre-Owned Car,and rec'd the most greatest customer service help across the board.

RGBARROW

Apr 12, 2011

Mike Boesenberg was very courteous, professional and knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would definitely recommend this salesman and dealership to my friends and family.

2timbuktu

Apr 7, 2011

George was very friendly and easy going. He made the purchasing transaction painless. Dylan walked me through the leasing process and provided great options to arrive at a price we both could agree on. Mac was extremely thorough with the final paperwork and was a pleasure to work with.

jimcadd332

Apr 7, 2011

George was the difference between a routine experience and an excellent experience. The price we agreed upon was the most aggressive of any dealer I worked with.Plus the level of custgomer service and genuine concern was excellent. I woudl highly reccommend George to anyone.

Mfcordish

Apr 7, 2011

Fabulous sexperiemce purchasing a new car. George did a very good job and was very helpful and diligent throughout. Would recommend him and the dealership to anyone and would certainly shop there for future Mercedes.

eesutton

Apr 5, 2011

Likisha was an excellent sales rep to work with - she listened carefully to our needs and concerns, and worked hard to find us a vehicle that suited our lifestyle and budget. She was also friendly, reliable in her communication, and very considerate of us during out visits.

hockeydad36

Apr 1, 2011

I went to R&H after looking at a used vehicle at another local MB dealer. (First time foreign vehicle for me). The other local dealer had a "smooth" salesman who could not answer some basic questions relative to ext. warranty and some gaps in the carfax report. He brought his manager over who was just as clueless. I continued my search and went to R&H on a Sun. and found the exact vehicle I was looking for on the used car lot. (2010 E350). I went back the next evening and met Josh Pomles. Before getting into details of the vehicle he explained the R&H selling philosophy and customer service. Before letting my family and I take the vehicle for a test drive he mentioned that they did have the exact same vehicle new, a 2010 leftover. It was a few K dollars over the used vehicle. After the test drive i was convinced this was what I wanted. Without any sales pressure Josh and I discussed the price differences between the new and the used. I left letting him know that my wife and I would decide by the next day (Tues.) After a few discussions regarding pricing we remained apart in settling on pricing. Wed afternoon I put an offer on the table to Josh and without a few hours we finalized the deal for the new vehicle. There weren't any sales pressure at all. There were some minor blemishes on the vehicle which Josh made sure were taken care of to my satisfaction. When we went to pick up the vehicle on Thurs. evening we met Mac, the Business Mgr. She was extremely friendly and knowledgable and we spoke about family and work as she was preparing the final paperwork. She also explained the various options relative to add'l services that they can provide without pressure. I have purchased many new vehicles over 30 yrs. and by far this was one of the most positive experiences I have had in purchasing one. I would surely recommend Josh and Mac to anyone looking for a MB, people like them give R&H a great reputation!!!

Rs2093

Mar 28, 2011

Extremely professional and customer friendly. He made me feel valued. Knowledgeable about product . Received courteous service. All my questions were answered. I made personal requests for addition service regarding tires and was accommodated. I would recommend this dealership as well as the salesman to others.

etha

Mar 23, 2011

Mr. Kil was very efficient, friendly and responsive to my questions. During my moments of indecisiveness . . . regarding interior colors etc., he was patient. He was also able to stay close to the monthly payment peramaters that I set at our initial meeting in October and he kept me posted regarding delays in the delivery of my car. Working with him was an enjoyable experience.

kyledbyron

Mar 23, 2011

I had a very good experience dealing with R&H and Josh Pomles specifically. He was friendly, informative, and went to great lengths to be helpful, all the while with a smile on his face as if it was his complete pleasure to provide exception customer service and a relaxed car sales experience to his customers. He explained all of my options clearly and was never pushy but helped me figure out what was best for me. I selected a Certified Pre-Owned C300 fully loaded and I couldn't be happier with the deal. I didn't even bother negotiating the price since it was already priced very aggressively with other prices I had seen elsewhere. The rest of the staff I had any interaction with were also helpful and friendly. Mac, in the finance department specifically comes to mind. She was very nice and clear when explaining terms and options. The selection of vehicles, new and CPO, seemed to be average to above average from the previous two dealerships I had visited in the area. I will definitely return to R&H and Josh for the next vehicle purchase my wife or I make.

Mkassolis

Mar 23, 2011

Kevin Roy was an outstanding repeesentative of the dealership. He was extremely customer service oriented and knowledgeable...a true professional. I will likely buy a car from R and H and it will be because of Kevin. Kevin was waiting for me me when I pulled up to the dealership and he was very knowledgeable about the different modelsThat I was exploring.

c. grafton

Mar 22, 2011

Michael Boesenberg is one of the best, if not THE best, new car sales reps I have ever had the pleasure of meeting. He knows the product inside and out and takes great care to explain features,options and pricing clearly and concisely. He LISTENS to what the customer wants and makes sound recommendations to meet those wants. He is very patient with those of us who don't get it the first time around. Best of all, he is a good guy---friendly and sells his product without unwanted pressure. Any organization would be proud to have to have him on its team.

bestrex

Mar 21, 2011

Hello. Sharon has been a pleasure to deal with. Extremely friendly, personable, knowledgeable, and professional. Deal had a few bumps, Sharon smoothed them out quickly and made the experience great. If the car is as great as she was, we'll be in heaven-Thank you-Valerie & Dean Ollar2004 CL55 AMG

Jerryfails

Mar 13, 2011

Our experience at R&H Motors was absolutely wonderful! Michael was very pleasant and easy to work with. Most often when you walk into a dealership, it's not as much about you and what type of vehicle meets your needs, but more about the dealership making a sale. However, with Michael at R & H, the atmosphere was very welcoming and we felt he genuinely cared about our Mercedes experience. We are very happy with our new Mercedes ML350 and even happier that we chose R & H Motors as our dealer. Thanks Michael!

pgcolbert

Mar 3, 2011

Overall, I had a good experience. When I first arrived I was on the pre-owned lot for a long time before anyone acknowledged me. I actually went into the pre-owned office and asked if anyone was working there. Perhaps I should have entered the showroom when I arrived, but that wasn't my interest. Once acknowledged, everyone was extremely helpful.

gendejesus

Mar 2, 2011

Exellent experience with Likisha and Dylan. They worked with us on getting us a good deal on our car even if it means staying late beyond closing hours. My daughter loves the wi-fi. It has been my life long dream to own a luxury car and Kisha and Dylan made it possible for me, and for this I am very thankful to them.

maj5096

Feb 26, 2011

I went to R and H Mercedes looking to purchase a new Mercedes. I went to this dealership to try and do a deal with George Johnson, whom I met before and was friendly, funny and honest. He, management and Lori Brown in the Finance Department put a great deal together for me, given I had significant negative equity in the car that I was looking to trade in. I will not buy another car from another dealership after the respect, honesty and overall fun experience I enjoyed while working with R and H Mercedes. Please see George Johnson and make sure Lori Brown goes over your sales contract; you will not be disappointed and you will actually feel good about what you purchased. Thanks George, Lori and the entire team at R and H Mercedes!Sincerely,One happy customer

GlobalCurrents

Feb 25, 2011

Derek Bodo is an execeptional service advisor. His professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is tops in my book.If only more dealerships had person's like Derek that put the customer first and not money first, most customers would then not mind paying for legitimate work that must be completed to keep the vehicle running safely and effeciently.Thank you Derek again for outstanding Service!!John

graciE350

Feb 24, 2011

I bought my 1st Merecedes thanks to Likisha. Likisha hung in there with me through the ups and downs, she extremely professional and very knowledgeable. She went out her way to make sure I got everything I wanted. She took the time to explain all the features and funcution and answer all my question and concerns. She also was very accommodating. Likisha and Lori Brown will be the reason I will return in the furture. Im telling all my friends...Thanks for everything Likisha and R&H Motors

riedlbauer

Feb 21, 2011

I was very happy with Michael. He was extremely professional and very direct! My entire experience was made easy because of him. I have already told several friends to check for a new Benz with him! With that being said...I was a little taken back by the finance manager. Lori Brown was friendly with us but not with Michael. She seemed irritated because he wrote something in the wrong place. It was uncomfortable for my husband and myself...I'm sure for Michael! I own my own business and would not be very happy if someone treated another co-worker like that...especially in front of a client! Very unprofessional! I will return to this dealership because of Michael!

drosa0210

Feb 16, 2011

I bought my first Mercedes from R & H and Steven Kil was the salesman that I dealt with mostly. Steven and team were very accomodating and the service was great. The second time I returned, Steven was unavailable but Likisha was there and helped answer all of my questions and concerns. When I was purchasing/picking upmy car, Steven drove an hour in rush-hour traffic to pick me up and bring me to the dealership. He showed me how to use the different features in my car and followed up with phone calls afterwards. A+++ service. I would buy any and all future Benz's from Steven. And I would refer family and friends as well. Even though I live in Northern VA, I would buy from R&H again. Thanks again, Steven!

lamax

Feb 16, 2011

As soon as my daughter and I walked into the dealership we were greeted by George Johnson. I had gone into dealerships before and walked around for ten minutes waiting for someone to help me. George was very pleasant and had alot of knowledge about the cars. He did not try to pressure me in any way. I had been looking at other vehicles, but I decided that day that he was the person I would buy a car from. Every time I went in after that, he was very helpful and patient.

edahan

Feb 12, 2011

I'm a tough customer, and Michael and R&H earned my business by meeting EVERY tough demand I had. Michael and the R&H team offered the right price, but more importantly they hung in with me through tricky details of leasing and registering my car out-of-state. And most importantly, they were able to secure exactly the right car by going above and beyond what "normal" dealers would do (I know, I tried elsewhere). The actual final purchase process took less than 30 minutes: in-and-out in the blink of an eye! You won't regret working with them. You may regret not selecting R&H for you next vehicle. Even though I'm in L.A. most of the time, I'll be back when the 2012's come out for my family's fifth R&H purchase. E. Dahan

meclass

Feb 12, 2011

Very accommodating, helpful and made sure I got what I wanted. This is my second purchase from this dealership. I would recommend to my family and friends. Every level from sales to financing to detailing my truck was super. I will be a customer for life.

TrenaTBrown

Feb 12, 2011

I had a good experience with R and H. I was looking for a four wheel drive used car with low mileage and I got one. I am surprised that the E 350 does not have some of the features that my BMW had such as totally programmable buttons (either for radio, satellite, or navigation), and mirrors that slant down when you back up. I also have not figured out if the car beeps when it backs up in addition to the camera. But my primary wish of a low mileage, four-wheel drive was satisfied. I can live with the rest.

stretch2

Feb 10, 2011

Michael Boesenberg was very helpful and extremely professional.He helped my daughter and I to choose the correct Mercedes vehicle to best fit our neeeds.When our New Mercedes E350 was delivered to us,it was perfect.Michael took the time to explain features and functions,and made sure that all of our questions had been answered.He even gave us his Cell Phone number if we were able to think of possibly any other questions we might need answered about the vehicle.We will definitely do business with Michael and R&H Motor Cars again . Thanks Michael !

wallyz

Feb 8, 2011

Thank you Thaun, Mac and Sam for the first pleasant experience I've ever had buying a car at a dealership. Everyone was courtious, professional, and friendly. Most of all, there were none of the typical "dealer games" to put up with! I would surely recommend your dealership to my family and friends. Thanks again for a great experience. Oh yes, and I love my car! Stamey Willis

jcromer01

Feb 4, 2011

L. Keisha P. Jones has been our sales person for every car we have purchased through R&H. We have wathched her as she has grown in knowledge, professionalism, and eargerness to ensure your satisfaction. Her ability to listen to what the customer wants and needs is an asset which makes the experience rewardable. This last experience with her showed her ability to work with you despite the odds to make a dream come true. "Top of the line" cars deserve "top of the line" service and Keisha exemplifies this in many ways. Keisha showed she cared, and was not selfish with her time, her office, her knowledge or experience, and for that we are grateful. We plan to purchase again near the spring and can't wait to see what she brings to us next.

mvwright

Jan 14, 2011

This the third car I have purchased from this dealership. I purchased my first one in 1986 a E300. My second in 2002 a E430 and my present one 2010 C350 Sport. This dearlership is excellent. Bill my salesman, was wonderful and extremely helpful in the selection of the C350 he took his time and explained all of the new features of the car and is always available when I have a problem.Andrey in service is great and he is attents to any problems with the car. Bill and Andrey are an excellent and a great aset to the dealership!!!!

sbyars93

Jan 12, 2011

Laverne Peters made the appointment for me and was extremely helpful and attentive. April Holland was there when I brought the car in and took great care of me. They are always helpful and friendly. Will certainly return for any future service needs.

rooster11

Jan 9, 2011

Rick Astaria clearly understands and appreciates his customers. I dealt directly w/him and found him to be an uniquely approachable GM. He would be the sole reason for me to continue being a customer of the R & H Motors/Mercedes-Benze Service and Parts Dept. Debbie Ramsey/Baltimore, Md.

Trave523

Jan 6, 2011

Andre is a friendly service rep. He is always willing to take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his face. He has been my service rep since I have my car and he is the only want that I want to work with. I have also recommended him to other customers. Andre is a great asset.

aman_kohli

Jan 4, 2011

Likisha is an excellent person to work with. She provided us the information about the vehicle and explained everything in details. I will definitely refer her to friends and family if they are in the market for new or used car. Thanks a lot for this!

jmhamle

Jan 2, 2011

My Service Advisor is Andre Goppy and he is the consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what service is needed If things are not going according to schedule he will let you know and will explain in detail the reason for any delay. Among other things Andre has a warm and pleasing personality and just downright nice nice person. I would highly recommend Andre Goppy as a Mercedes Benz Service Advisor. As for me, Andre is the best Advisor I've had since I've been with Mercedes Benz and I'e been a customer since 2002. Thanks,Janet Hamlett

heatherhughes2

Dec 27, 2010

I thought it went well. Could have negotiated another couple hunderd but overall experience was good. They have many cars in stock and Kisha went over the details of the car in full and didn't rush me. They were patient and willing to make sure all of my concerns were taken care of. The finance department and title department was knowledgeable as well.

romanamg

Dec 27, 2010

This was the first time I met JoAnn and she is as knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach performed a flawless service and I was on my way. I will miss Laverne as my service writer, but JoAnn is an excellent replacement. The service department at R and H is without a doubt the nicest and easiest place to do business.

ankurchopra87

Dec 22, 2010

Bought a 2006 certified used Mercedes Benz SLK350 on Dec 06 2010. I had done my research and the asking price was the lowest among similar certified SLK's. Walked in with my dad for a test drive and was helped by Likisha Jones. She was excellent! she arranged the test drive right away and let us take the car by ourselves. She answered all our questions promptly and also gave us all neccessary information. The dealership never pushed us to make a sale but at the same time conveyed thier strong intent to make the sale. The final sale price was fair (Dylan Jones reduced the price right away, but the negotiation stopped there), i would have liked to save another 500, but considering that i got a certified car for around $750 more than the private party (excellent) estimate from KBB, i still feel it was a good deal. I also got 2 years extended certified warranty and Lori Brown shaved $300 off that.All in all i think it was a good deal, but more importantly the service was excellent. I have purchased 8 cars in the last 6 years and dealt with many dealers and it has almost never been smooth sailing, this is an exception.

DMadison44

Dec 19, 2010

Laverne peters is a great example of excellent coustomer service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated she kept her cool. She as excellent worker.

jhulax

Dec 13, 2010

laverne was a great service advisor. she took cares of my needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will make sure to work with her in the future..

reuvana

Dec 13, 2010

I went to the dealership on Saturday. Wanted them to check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitting in a garage and there was a drastic temperature change.Laverne took care of me right away and Zach the technician checked both tires thoroughly.

aubrohn

Dec 10, 2010

I am always accommodated, each visit.I can tell the technicians take pride in their work...I am very pleased with the maintenance results.I am consistently greeted with a warm smile and people eager to assist.Overall experience I gave a 4, since I don't like to go to the shop. However, R&H makes every effort to please customers.Prices are not the highest I've seen, here. That's a good thing!

joquetta

Dec 7, 2010

Mr Johnson treated me like family. He is friendly, knowledgeable, and possess a great sense of humor. I never felt pressured to buy or rushed to make any decisions. As a first time owner of a luxury car, Mr Johnson exceptional customer service, and willingness to ensure my happiness (before, during, and after the sale), made me feel confident I was making the right decision to purchase my CPO Mercedes-Benz, from R & H Motors.I drove to R&H in a non-CPO Mercedes-Benz from another dealer. I was disappointed when I informed the salesperson that the checked engine light came on and he responded, "I'll have the sensor reset." He totally dismissed my concerns that the vehicle needed to be "serviced." I only add the vehicle for 24 hours. Mr Johnson called that salesperson and made all of the arrangements for me, so I would not have to return the car to the dealer, but they would be responsible for picking up the vehicle from R&H. That's right...Mr Johnson even handle my messy breakup. (SMILE)I look forward to buying my next MB for R&H Motors.

getlan

Nov 29, 2010

The delarship was great. THe sales manager had the information and pricing ready for us as soon as we needed it. We had such a good experience we ourchased the car within 2 hours of entering the dealership. There was nothing additional that I would expect from a dealership.

Annie McIntosh

Nov 4, 2010

I support my rating of excellence because of the service and support provided to me by Likisha Pearmon-Jones, Sam Master , and Lori Brown in the acqusition of my brand new car. This is the fourth Mercedes Benz I have purchased from this particular dealership and LiKisha has always been my sales representative. Her knowledge and expertise has earned her the title of "Master Certified". Sam and Lori sealed the transaction with their ability to address my personal needs and ensure I drove away in the car of my dreams. Thanks to all of you and I highly recommend Mercedes Benz of Owings Mills for your automobile needs and services.

wbivens

Nov 3, 2010

I gave the rating because the two sales ladies where very supportive and really worked hard to help me with the sale. I also think the product is good and they offer incentives to help keep your vehicle in good shape. They also explain to me throughly about the vehicle. The car was cleaned and looked very good for delivery. I was also told if I have any problems or concerns with the vehicle to contact them. They also menitoned about if I break down they will send help. What a great thing to feel good about. I was even given a ride if I needed it.

QuinnFlags

Oct 19, 2010

Likisha was so nice and knowledgeable as was Sam Master the preowned mgr. They were informative and not pushy salespeople at all. They were relaxed and easy to work with and reputable. I went to a few other dealers in the area and they in no ways even came close in service, price, and professionalism. R & L was the cleanest dealership we went to as well which says alot! I highly recommend them and I have no connections to them at all and my wife and I feel great about our new purchase.

ALAN ARONSON

Oct 12, 2010

MICHEL BOESENBERG DID A PROFESSIONAL JOB IN SELLING MY WIFE AND I A CAR. THEN,WHEN THE NUMBERS DID NOT WORK ,HE WENT TO MANAGEMENT AND TOGETHER THEY MADE OUR TRANSACTION WORK TO OUR SATISFACTION AND WE BOUGHT THE CAR. I WILL BE SURE TO SPREAD THE WORD TO THE 2 AUTOMOBILE CLUBS THAT I BELONG TO, AND WILL MOST CERTAINLY BUY FROM R&H MOTORS IN THE FUTURE AND SPECIFICALLY MICHAEL BOESENBERG

sterling

Oct 5, 2010

Salesman Steven Kil and the other staff I encountered at R&H provided a very positive purchasing experience when I bought a C300 4 matic in September 2010. The service provided by Steven was excellent and the price was very fair. We ran into a few unexpected issues during the process and the dealership handled them all with efficiency and class. It was a pleasure dealing with Steven and R&H.

romanamg

Oct 1, 2010

I have now bought three new Mercedes-Benz's from Tom. There is not a better purchasing experience of any product anywhere. No one knows more about a Mercedes, and no one cares more about a customer. He always make follow-up calls to ask if you have any questions, even though he spends 2-3 hours delivering the car and reviewing all the systems. There is no one else like him in the automobile world, and maybe not in the business world. I expect the quality of my Mercedes-Benz to match the quality of the detail to service and satisfaction that Tom provides. By the way the car is great (loaded E350 4Matic).

wonderk

Sep 20, 2010

Kisha and Sharon are two of the best women in cars sales. They are really good at what they do and they represent R&H Motors well. They went up and beyond the call of duty to assist me. I will for sure recommend your dealership to my friends. Thanks for making my experience great. Mac was good too- I think she was alittle taken back about the incident but it's cool Mac. You handled the situation accordingly. Kisha thanks for getting me to the train station- even though I didn't get home until 8:30 pm. I'm beat girl. Take care ladies and may you sell more than any other salesperson by 68% x2- Go LADIES!!!!

girlpleaze

Sep 19, 2010

She was absolutely the best!!!! She made my trade and purchase one of the best experiencees I have ever had! I have recommended her to all of my clientel, family, friends and church members. She completed everything before I got there so that it was short and sweet.

ashap99

Sep 13, 2010

An excellent buying experience. Tom was patient and spent plenty of time and effort in assisting me. I highly recommend both the dealership and the salesman. He followed up after I purchased the car and even the finance experience was excellent. I have been to many dealerships and left due to poor experiences but this was completely professional and I felt that Tom really worked with me to answer several small questions which really helped the process.

Amaya

Sep 4, 2010

LiKisha Pearson-Jones is an excellent sales representative for R&H Motor Cars. The reason I rated R & H Motors the best is because of Likisha Pearson-Jones. LiKisha was very eager and willing to assist me on time as soon as I walked in. Mrs.Jones was very knowledegeable about the C300 4Matic Sport Sedan that I was interested in knowing more about and wanting to buy. Mrs. Jones knew all the features and colors of the c-class and she knew what c-class had this or that and which ones did not and how I can have go about getting the car I like and want. I would and will recommend LiKisha Jones to anyone I speak with who's looking to buy a car. LiKisha Pearson-Jones gets my vote in excellent,knowledgeable customer service and sales representative for R&H Motor Cars. Thanks again LiKisha Pearson Jones! You are such a Rock Star!

rossje

Aug 28, 2010

Likisha sold me my previous car, she gave me such excellent services before that I wanted her advice on purchasing my next car she also made sure that the monthly payments were exactly were I wanted them to be. Steven was very helpful in getting me the right color that I wanted and also I had sheepskins seatcover on my previous car, he took the seatcovers off hisself and put them on my new car.

lyndamullar

Jul 26, 2010

After visiting all local area Mercedes Dealers, I finally found 3 possibilites at R&H Motors. Lakisha Jones was my salesperson and I was so impressed at the amount of time she spent with me and educating me on the 3 vehicles I expressed an interest in. Lakisha and I took 2 test drives in a c300 and an E350. I really respected her honesty when I asked for her opinion. I felt much more comfortable in the C300, but initially I had wanted the E350 and Lakisha commented when asked,that I seemed more suited to the C300 since it was alittle smaller. For a salesperson to support the least expensive priced choice showed me that she was more interested in having a satisfied cusstomer than a larger commision. This was my first experience with a female salesperson and I have to comment that I truly was extremely satisfied and glad that I made my purchase at R&H Moters with Lakisha Pearman_Jones.

mcohen1946

Jul 24, 2010

We have owned more than a dozen Mercedes and have dealt with many of their dealerships. We have been to several dealerships that we did NOT deal with also. The experience with R & H was superior to all the rest. Both Sheri and Cederic were pleasant, knowledgeable and helpful. They were able to get us the car we wanted in the color we wanted when the other dealers couldn't, and they gave us a very fair price.We would recommend R & H Mercedes-Benz to everyone, and we expect to be dealing with them again for our next car.

joan webster

Jun 27, 2010

They did an ok job but I felt my trade in amount was tooo low.

drek1972

Jun 18, 2010

Michael Boesenberg, once again you were awesome thanks. I believe this is the fourth vehicle I have purchased from you. I really appreciate the straight forward, down to business attitude, but in a laid-back manner approach you bring to the table. You have really been there for me, as well as my family throughout the years. Words cant express the admiration I have for you Thank You,Andre

tblockburger

Jun 17, 2010

I really appreciated the straight forward manner in which Michael Boesenberg conducted himself. We stopped in, looking for a used Mercedes and ended up buying a brand new one, thanks to Michael. We love our Mercedes Benz! I'll be back in a few years to buy another. R & H is my car dealer for life...thank you.

skcss98

Jun 15, 2010

My wife and I purchased a 2010 GLK 350 SUV thru the USAA Buying program via the internet. Within 5 minutes of sending our request we had a call from the Sales Rep at R & H. We were told that the options we were looking for weren't available on an existing vehicle and it would have to be built. In less than 4 weeks, our vehicle was built in Germany and shipped to Maryland. Sharon Smith kept us informed thruout the whole process and we felt "good" about our purchase. The vehicle is everything we hoped for and has exceeded our expectations. The driveability is amazing, the looks it gets out in town is awesome. We are happy with the vehicle and the service we received thru R & H motors was outstanding. Highly recommend them.

tleach

Jun 15, 2010

I must say that I have purchased 5 cars in my life time and I have never had a more professional, caring, and overall exceptional experience while search for a vehicle. From the first day I started working with Mr. Lee; he immediately identified all of my wants and searched high and low to accommodate them. In the end, he found my dream car and I am so grateful to him for that. Saying that, I would definitely recommend this dealer to everyone I know because of the trusting relationship its employees have provided for me.

moorelin

Jun 12, 2010

My sales associate, Likisha Pearmon Jones was exceptionally professional. Mrs. Jones took the time to explain everything that I needed to know, and was patient when it came to explaining what would give me the best deal when it can to my financing. Likisha's co-workers also added that special touch that made me fell like I belonged to a family. While I was not in the best of health during my buying experience Likisha, and her associates were more concerned with my health than with closing the deal; tossing me out of the office even though I was trying to assure them that I was interested in the car that I had selected which made me feel like I belonged to a caring family, and not someone who was just making a purchase. My experience at R & H motors has always been pleasant. Mrs. Jones is only one of the reasons I continue to patronize the dealership along with the service that I receive from Aundre Goppy in the service department. I look forward to continuing to patronize this dealership, and have recommended friends to Mrs. Jones for their next purchase.

bflamholz

May 27, 2010

I leased a new Mercedes from RH Mercedes in 2008 and had to come back in 2010. I never looked anywhere else.Michael Boesenberg is a true pleasure to deal with. He is patient, understanding and will work with you on payments, prices and will get the car you are looking for. I found one in Connecticut and he was willing to bring it in, no cost, to make the deal happen.RH is undergoing a new renovation to bring them up to to Mercedes standards, so switching from building to building will happen. DONT let this bother you. Lori Brown in Finance was great to deal with and answered all of my questions, laying out the best payment method for me.The new RH car program rewards you for bringing your car to them for service, something that Valley Motors does not offer. If you have to pay for Mercedes service, you might at well get some benefit from it!Hands down, best dealer in the area. Best salesman in the area. It's worth your first visit. You'll be back, just as I was.

latinguy

May 26, 2010

Did make contact with several Mercedes Benz dealers..contacte Sharon boom got a car at the right price and quick...greast service. Nothing but kudos to the folks at R&H. thanks for your service........ Frankie E. Marchany new car owner c class..tks

Elenikourt3

May 20, 2010

Wonderful experience with Ms. Pearmon-Jones I walked into R&H just to browse and ended up leasing a new C300 Ms Likisha was so helpful exrememly friendly and was exremley knowledgeable in her feild. I at no point felt pressured into leasing this car she made me feel very happy I am very pleased that she helped ,e

mike_d1

May 20, 2010

Friendly -- absolutely no pressure -- just normal/customary sales follow up. Did not have exact specs I wanted so got it factory built and delivered in a relatively quick time frame. Also, no pressure to use MB financing -- Excellent walk-through of vehicle and follow up next day to make sure I was happy with everything. Recommended highly and will use for next purchase.

rideanxr

May 19, 2010

I had a very nice experience purchasing my SL65 AMG with R+H Motors. George Johnson was very professional, courteous and professional. The people I dealt with all were very professional and courteous. The car was nicely serviced and detailed. I recommend them.

fcampbell3

May 13, 2010

i perchased a c class mercadies denz the dealer was very professional and frendly. he was knoedgable and i enjoyed the experaince fron beginnjing to end. i would defenatly recamend this dealership to my friends and family. in fact i plan to perchase another vehicle net year i certainly plan to prechaise here again.

moneyguy410

May 11, 2010

Sales agent went above and beyond the call of duty in providing sales assistance. Although there were several challengin hurdles to overcome to make a sale. Cedric never failed to show continued enthusiasm in the prospect of closing the deal. I appreciate his diligent work and his gracious patience, and will highly recommend to anyone seeking to purchase a car to visit R&H Motors and specifically sales agent Cedric Lee.SincerlyTed Alford

Juicy2008

May 5, 2010

I was referred to Mr. Lee by a previous customer who praised his knowledge and professionalism in the business and assured me that I would not walk away unhappy with my car buying experience if I dealt with Mr. Cederic Lee. As I was told, it was the most pleasant experience i have ever had purchasing a vehicle. I am soooo happy with my vehicle and so is my family. I love the smooth ride of both my car purchasing experience as well as the operation of the vehicle. There should be more people like Mr. Lee who goes the extra mile to explain everything to you and make sure you are comfortable with your decision. Thanks again!!!!!!!

araylewis

May 4, 2010

It was a pleasure to work with Cederic this was my second time working with him and I will defiantly refer my friends and family to him. Everyone at the dealer was very helpful and made my car buying experience an good one. There was great professionalism and quality service.

tima_y

May 4, 2010

They just don't want to do business with you once they hear you want to negotiate.It's either their way or the highway. I dealt with Michael Boesenberg. We came to lease a C300. They had a deal for $459 a month 0 down, and $359 a month with 4500 down. I told him I was interested in getting the $359 but with 0 down + tax and tags. He said it was impossible (right they on the spot without checking any numbers) and that was it. He didn't try to say or do anything else he let us walk out right after these words. We also heard similar things from other people that R&H does like to negotiate. Oh, well, I got mine from Mercedes Benz of Baltimore for $386 a month + tax + tags.

dwightwatkins

Apr 30, 2010

Cedric Lee was the best dealer I ever worked with. He was patient and trust worthy while helping me find the car of my dreams. He also used his global connections in an effort to find my the lowest price in America.I love my new C Class!!(Thanks Cedric!!)

jchrabowski

Apr 30, 2010

George was an outstanding salesperson reflecting all the characteristics one would expect for superb customer service. He was patient with my decision making process, knowledgeable about the vehicles and various attributes of each, candid about potential drawbacks, and had a willingness to go beyond the call of duty to satisfy the customer. Over a couple of weeks of determining whether I should purchase a used or new vehicle, George addressed my questions and concerns and never once appeared to be pushy or judgemental about my final selection. He continued to express his interest in making me happy and safisfied with my final choice. I learned alot about the various models from him and I'm confident that I made the right decision to purchase a new Mercedes....without my usual "buyers remorse".

kool_b

Apr 29, 2010

I purchased a 2006 Mercedes cls 500 from r&h a few months ago. my sales consultant was Cedrick lee. he was an absolute pleasure to work with. we looked at several dealership and ced got us the best price. after the sale ced personally delivered two key chains and a mug as a gift for purchasing the car. to sum up the experience memorable!

SHAYREID

Apr 29, 2010

My husband purchased a vehicle from Cederic a few months ago, and we were impressed with his proffesionalism. He was straightforward and easy to work with. I have an older Mercedes and cederic was kind enough to help me in the service department. He also introduced me to the paint guy Ray who did a remarkable job in fixing the scratches on my car. Thanks again guys

cfennel

Apr 27, 2010

R & H Motor Cars has always been a top notch dealer with hassle-free shopping, great prices, and friendly service. When we plan to make another purchase Mercedes Benz will be our first choice and the #1 dealer is truly R & H Motor Cars. The staff is great and the time it takes to get you driving and out the door is minimal.

jinekiji

Apr 27, 2010

I had a great experience with R&H Motor Cars Ltd. My representative was very knowledgeable and I am very pleased with my Mercedes Benz ML350. He provided the make, model, color and options that I requested exactly - and in precisely the price range I was looking for. I was very pleased with him and would recommend him unequivocally.

larease1

Apr 27, 2010

My name is Mrs. Moore. This is my first experience purchasing a vehicle from Mercedes Benz. The experience was good. The atmosphere was not very pushy. There was a pleasantness about the staff. The vehicle technicians were very cooperative also. Mrs. Jones reained pleasant the entire time. Mrs. Jones escorted me to the gas station and even got out in the rain to pump gas in my vehicle. She is definitely not afraid to get her hands dirty. I would reccommend this salesperson and dealership to anyone.Thanks,

aoni_ii

Apr 26, 2010

It was a definitely a painless process. They cleared any doubts that I had in reference to buying a new car. I did not expect that but they were very helpful from my initial conversation to walking out with the vehicle. I would recommend them to any one looking for a new or used Mercedes Benz. Very professional dealership.

dantedaniels

Apr 26, 2010

George was recommended to me from a friend. I must say he lived up to his reputation in the auto sales business. I love my new car and the intrest rate so i wll assure you the next benz i get will come through George and R&H. I've told all my friends. Not only was George very professional he was accommendating and sincere. George really cared that i was 100% happy with my selection and was very patient. Thanks for the high quality car and high quality salesman. Dante Daniels

kachi05

Apr 26, 2010

as soon as I was intrduced to Likisha by Mac, I felt at home. The business was excelently executed due to how she handled everything professionaly. She offred my children and I a seat and something to drink. she made us feel confortable. My experience with Likisha was graet and is worth going back.

Nakita

Apr 26, 2010

My experience with this dealership has been a great one. I have recommended Cederic especially as being a hassle free associate that will get the job done at any cost. He is very friendly and professional. In the future I would definitely go back to this dealership for another purchase.

revgrogan

Apr 26, 2010

Mr. Lee made the process extremely smooth. He was very professional, knowledgeable and able to answer any questions or concerns that I had. He made me and my family very comfortable and took my interests to heart. I love the car that I purchased and have referred many friends to R&H to see Mr. Lee. ~ Rev. Grogan

sergeevy

Apr 26, 2010

Our interaction was very smooth, very productive in a short period of time 3 hours.We trade in our car, all necessary paper work was done very fast. It was no pressure during the price negotiation. All our requests were satisfied promptly. A rar which we purchased was great. Thanks Lakisha.

dede0709

Apr 25, 2010

Devon refered us to Likiesha, who was an excellent sales rep. She was very detailed in reposnse to our questions and was quick to respond with follow-ups calls, although she had to leave early. When we arrived to purchase the car, she had worked out everything for us, without us even having to ask. She had already seeked was the best offer, the rate was lowered, and the car was clean and ready when we arrived. She answered every questions and was very knowledgable about the car. She didn't make us feel like she was forcing anything on us. When we asked about other options, she called lavern who was quick to respond to our other options that we may have liked. The financial manger was great too. She was quick, and professional and handle the finanicing very well. We were very impressed with the overall service. On the other hand went to Valley Motors in Hunt Valley and they wouldn't even let us test drive the car.

aarond

Apr 24, 2010

I purchased a cls 500 from Cederic Lee, it was the most pleasant experience i have ever had purchasing a vehicle. Usually i purchase new however cederic did an excellent job of explaining the certified difference. i recommend cederic and the friendly staff at r&h for anyone in the market for a new or pre owned car!

joe budden45

Apr 24, 2010

Cederic Lee was very helpful and knowledgable. I was just going to look and his expertise and personality convinced me to buy. I recommend your dealership take great care of Mr. Lee. He is an asset to your company. I would definitely recommend family and friends to your dealership.

lindarice

Apr 23, 2010

I purchased a vehicle from Cederic a few months ago and one of the things I am most impressed about is the service you receive after the sale. R&H does an excellent job with customer service Anytime I need any services for S class Cederic will pick up my car and deliver me a loaner. That is important to me!

POP

Apr 23, 2010

As a company owner, Mr. Lee has been very informative and helpful. He has given our company a successful look with the new vehicle representing it as classy. He made the experience of buying a luxury car very reasonable in pricing and simple rather than complicated. We will definitely do business again as we expand our company. Thanks Cederic.

REDS

Apr 23, 2010

Working with Cederic Lee was a great experience. Luxury cars are a necessity and he made the experience easy. Each time coming back I didn't dread it at all. It was like going to see a family member. I like the professionalism and the go getting attitude to service the customer. THANKS

jmboyle

Apr 8, 2010

Our first experience with MB was super. Prior to the purchase of our GL550 and S550, we had been BMW "people." Not only are our vehicles of top quality, the service and attention we received by Mr. Kil (sales), Ms. Smith (internet sales), and Ms. Brown (finance) were top-notch. They walked us through a no-hassle process and patiently answered every single question we had. Sharon was so pleasant and knowledgeable. Steve went the extra mile EVERY time we needed something, from delivery, to service pick-up, to closing at our place of business in a neighboring state (PA). Steve was very kind to our small children, as well, through the process of taking delivery of 2 vehicles. His professionalism and attention to detail are qualities that help set him apart. Well done!

Kebsbenz

Apr 7, 2010

Upon walking into the dealership after finding the a car on the internet it was a great feeling of acceptance. They treated me and my family with prestiage care. I felt like a king being served a bowl of fruit, finally recieving the service was awsome. I truly believe that I have finally found a group of sales reps. that I could trust and continue to use in the future The Mercedes- Benz group.Thanks, Ken Taylor

KRC513

Apr 7, 2010

Cederic was very helpful and knowledgable making my sales experience effortless. I was extremely happy with the swift timing as well. I thought the price negotiation process was going to be a hassle but turned out to be no worry at all. He accomodated all my concerns before I could ask all the questions I had. Thanks.

lynnlortz

Apr 6, 2010

As I had purchased my previous ML350 from Michael Bosenberg in 1007, and had a totally satisfactory experience, I returned to R & H and Michael for my new car. They did not disappoint! In fact Michael went that extra mile to assure my complete satisfaction in finding the car I wanted with every feature that I requested. Furthermore he worked with me on the price. I feel that I received the best car for the best price at the best dealership. When I had to change my pick up time, Michael arranged for Tom Kramer to handle the delivery. Tom took the time to thoroughly explain every feature on my new car. What a font of information he was! A pure 5 experience all around! We will be back to R & H! Lynn L.

pamgillin

Apr 6, 2010

Michael was flexible with my schedule, and made it easy to set up an appointment. He helped me pick the right vehicle for my family's needs and was very accommodating to find the exact color/model that I decided I wanted. He was very knowledgeable about my new car - by the time I left the lot I felt very comfortable using all of the special features of my car.

retroj28

Mar 24, 2010

The reason for my ratings are, Lakieshia was very friendly, she made me and my family feel very comfortable.She was very knowledgable about her product.She explained everything to me so that I was able to understand the procedure.She had no problem showing me the different cars I was interested in seeing.I say pricing was OK, because, I wanted to keep my same payments, this is my second car,both with Lakieshia,but she explained to me why this was not so, and it made since,she made sure I was comfortable with my payments.Lakieshia was great, a great asset to R&H.

msparrow

Mar 22, 2010

George was really on his game, pleasing his Customer and making his Company proud. I was really impressed with the way he handled my concerns about purchasing a car that was not a Mercedes Benz. Now you can put my friend in a new 2010 E-Class Benz.You are the Man.

Cheryl_H

Mar 19, 2010

I was impressed with Mr. Johnson's knowledge of the Mercedes cars in general. He was very personable. I felt that I was in excellent hands with Mr. Johnson. I would definitely recommend him to any family member or friend that was interested in buying a Mercedes Benz. I am one extremely satisfied customer thanks to Goerge working on my behalf.

vijaykirti

Mar 19, 2010

One of the best experience so far within baltimore car dealership. Very knowledgeble and helping nature staff. Professional sales staff and exellent service department. Taking care of individual customer through out there ownership of mercedez benz.

LMcElveen

Mar 18, 2010

I went out looking at cars and was undecided. Likisha came out on a very cold night to assist. She was courteous, kind, friendly, patient, professional and extremely knowledgeable of the Mercesdes-Benz. I enjoyed my experience, and I am really enjoying my beautiful car. I don't know why I waited so long. I would most definitely recommend R & H to others. In addition, I came back to get another Mercedez refresher course because I know that I may have missed something in the initial explanations. Once again, LiKisha, the commsumate professional, was more than happy to assist. Each employee I encountered, effortlessly provided excellent customer service. Thanks!

elizabeth felts

Mar 16, 2010

I purchased a 2010 MB 300 SLK convertible in palladium silver. The experience was a very enjoyable one starting with Mac from internet sales, who helped me build the car, to Bill who handled the sale. Both were knowledgeable and very professional. I love my car.

guagbor

Mar 16, 2010

I bought a 2009 ML 350 Mercedes Benz with 11 k miles on it but the Engine was bad and I brought it to R & H Services Department and it took eight days before I got the SUV back. After one month the same problem occured and I brought the SUV back to the service department. Despite the fact I reported the problem with Mercedes Benz head office at NJ, nothing was done instead, I was taken for a ride because I don't have the means to sue Mercedes Benz and they were not ready to listern to my plight.As a result, I traded in this very lemon Ml350 SUV for a new one and because of that, I have now incured more expense than usual. But one bright spot of the entire episode is that the sales Agent Ms Likisha Pearmon Jones and Lori Brown gave me hope and inspiration and they turned my annonance to joy because of the wonderful way they treated me. They were very professional and knowlegeable. I thanks both of them for turning my sad day to joyful done.

JuiceDude

Mar 16, 2010

Likisha was very helpful. She was courteous and was determined to get me into my new vehicle. I would absolutely recommend anyone to her.She was persistent in in her efforts to get me the price that I could work with . I feel it is necessary for me to come back to R & H Motors because of her.

terry9333

Mar 16, 2010

I had a great experience at R&H Mercedes. The service was great the people were very helpful and I had a great overall experience. The pricing was competitive although no one likes to spend money on car service. Job well done R&H Mercedes.Thanks Heather Walk. You gave BMW service a run for their money.

isequin

Mar 15, 2010

Sharon Smith contacted me via internet to ask if I was ready to replace my leased 2007 Mercedes from R&H with a new 2010 C300. I was ready, knew the price I was willing to pay and we made the deal. It was a SUPER deal!Steven Kil and the entire team at R&H went beyond the call of duty to find my Mars Red car with a light interior in Virginia, loaded it, detailed it and drove it to my home in Timonium.It was a great experience and they have a customer for life. Thank you Steven, you are the best.

Tim Haynes

Mar 14, 2010

Likisha was very knowledgeable about the car I was intersted in. Although an E550 Coupe was not in inventory we test drove E350 and E550 sedans to allow me to experience the different engines. Although I couldn't take advantage, she even arranged for me to see another client's E350C. When I decided to order my E550C, Likisha was very knowledgeable about the options, showing them to me in other vehicles, and about the order process in general. On the day I took delivery, she spent at least 1 hour going over everything with me. Lori, the business manager, was also great and got me a better deal on the extended warrenty. In the 2 weeks I have had the car I've been back for some minor issues and everyone has been very helpful and focused on making sure I was informed and satisfied.

Dr. Alicia Harvey-Smith

Mar 12, 2010

My husband and I were very impressed with the service and assistance we recieved in the purchase of our new GLK. The car is amazing and so was the "extreme customer service" we recieved! Steven Kil answered our every question and responded to everyneed. He is delightful in everyway imaginable. Mercedes is our car of choice and weare proud to say R&H is our dealer of choice. We would also like to commend Lori inyour service department. She is also wonderful to work with. Kudos to R&H!!!Sincerely,Dr. Alicia B. Harvey-SmithMajor Donald W. Smith (USA Retired)

ARogers

Mar 11, 2010

I learned about R&H Motors through the AutoTrader web site. At the time I was considering selling my Jaguar and buying a used , Mercedes SLK350 , and R&H Motors was advertising a 2007 model which had all the features that I was looking for. I arranged a visit to see the car ( I live 180 mile south in Virginia ) , and when I arrived I was introduced to Tom Kramer , their specialist in Mercedes products. In addition to the Jaguar , I have owned 2 BMW's , an Audi , and a Porsche , but have had no direct experience with Mercedes , and was naturally somewhat concerned about buying a used Mercedes , from a dealer in another state. Tom spent several hours with me , test driving the car , going over all its strengths and weaknesses , and fully addressing all of my concerns. I was so reassured and impressed by Tom's mastery of "all things Mercedes" that I bought the car , but Tom insisted on correcting a few small problems which arose during the test drive - so I arranged to pick the car up the next week. When I returned to get the car , he had everything ready - including an updated version of the Navigation System software. He again spent several hours being sure that I was comfortable with every aspect of the car , and then phoned me at the time that I had estimated I should reach home to verify that I arrived safely and had experienced no problems. The high level of ethics and experience that I found in this gentleman is the main reason I decided to buy the car , and the reason that I would happily recommend his dealership to anyone in the market for a new or used car.

normanr7542

Mar 8, 2010

Ms Sims pointed out the reasons I should consider a Mercedes again since my last purchase was a 2000 E320. Trading in my current SUV for a M class that was more suited for the higher snow falls was uppermost in my mind. I mentioned that I had had a Mercedes diesel sedan that was fuel effecient, very reliable and lasted forever. She suggested I consider the ML350 BlueTEC. Even though I went to H&R Motors not intending to purchase a new Mercedes, she went through the inventory and came up with a ML350 BlueTECH with the options I was looking for and a reasonable trade. I drove home satisfied and have been since. She has done follow-up phone calls. R&H Motor Cars, LTD, is a dealership that cares about its customers and doesn't project a cold arrogance as some dealers tend to.

meeowls

Mar 3, 2010

I was looking to test drive a new mercedes C class. So we went to R& H. Upon entering, we were greeted in a very friendly manner by George Johnson. From the start, we instantly liked George because he was willing to go above and beyond to earn our buisness. Come to find out, after test driving a 2010 C-350, we were highly impressed! I have pretty much only owned BMW's in the past, so I was a little hesitant at first to buy a Mercedes. After driving the vehicle, I was sold! George made the sales process painless. He treated us with the upmost respect. I would highly recommend him. Needless to say, we love our new Mercedes!Sincerely,Rachel & Brant

aldarmar

Feb 26, 2010

Lakisha Jones and the team at R & H Motors helped us with a problem we were having with safety issues in a car we purchased. They and Mercedes-Benz did everything possible to put us in another car. They went above and beyond customer service to see that we were satisfied.

brian1020

Feb 26, 2010

R&H Mercedes and Michale Boesenberg went above and beyond in providing exceptional customer service. My first Mercedes purchase was in Feb. 2009 with a 2006 CPO ML350. It turned out to have several issues over the course of 1 year which made me question the Mercedes Benz quality of craftsmanship, value, reputation for safety, and reliability. Not only did R&H recognize this when veiwing my service history, they took the car back pay off what we owed for the trade in and gave an exceptional deal on a 2010 ML350 lease. My family and I could not be happier with the new vehicle and R&H Mercedes has a new customer for life. Whatever they lost in paying off my old vehicle they will have made back easily over the next several decades of selling me new Mercedes Benz vehicles instead of having me walk away from Mercedes for good. Putting the customer first is what they do best, nice job R&H and Michael Boesenberg.

Gary Bernstein

Feb 23, 2010