Mercedes-Benz of Orlando reviews

Vaued Customer Norman Neiman

Sep 27, 2016

I was totally satisfied with the service that was performed on my car.They have performed excellent service on the seven Mercedes that I have owned since 1981.

Valued CustomerVicky Taylor

Sep 26, 2016

Our salesman was very knowledgeable about the cars. He was polite, helpful and we would certainly go to him again.

Joe Rivera

Sep 24, 2016

Great service, Aaron Beerbower, my service rep did a great job and his honesty with advise and recommendations were greatly appreciated. My second service at this dealership and am still impressed with the operation and care given to their customers. Will be back.

Uday Yadav

Sep 15, 2016

Mercedes of Maitland was very professional in providing me a Preowned Mercedes 2016 E. Glenn Volence, Sales Consultant is a superior (5 star) sales representative. I told Glenn what I wanted in a vehicle and he found it. Thank you for working with me to secure the Mercedes. Uday Yadav

Denise

Sep 14, 2016

I visited several Mercedes dealers in the Orlando area but the Maitland dealership was by far the best to deal with. Ivan was our sales rep. I wanted to update my E350 and knew exactly what I wanted. Ivan found the perfect car and made buying it a pleasure. I now understand more about the features of the E350, eventhough I was driving one for years! I'm not one to write reviews but feel compelled to commend Ivan and the staff at Mercedes of Maitland FL. Such a pleasure working with you!

Steakfan

Sep 14, 2016

The best car buying experience, worthy of Mercedes Benz

EbrahM

Sep 11, 2016

Great service, better communication. Process was smooth, they kept me informed through out the process

J White

Sep 8, 2016

Always professional, knowledgeable, and friendly. I would not consider going anywhere else for Mercedes-Benz service.

Laneth C

Sep 3, 2016

I went in for an alignment and waited over 4 hour because the service staff fail to notify that the machine wasn't working properly. My service advisor took care of the situation the best ways for all us. Very happy with the service!

Christine Aun

Sep 2, 2016

Mike Hertz at Mercedes Benz or Orlando, Maitland went above and beyond to get our C-300 fixed right the first time. Thank you.

Gloria Austin

Aug 30, 2016

I just call and Phil Carter finds what I want. I just go and pick it up. Paper work is effects y handles and I am out the door in my new SUV. Thanks to all at Mercesdes-Benz of North Orlando.

Valued Customer

Aug 27, 2016

Mike Hertz is a great service adviser,all the people that works there is very professional and courteous,I would recommend anybody to have they vehicle serviced at Mercedes Benz of Orlando

Aldrei Monteiro

Aug 24, 2016

Rafael was awesome! He did everything great on time. He was very attentive! Thank you

Frank Whitton

Aug 23, 2016

I have been working with the Maitland Florida location since 2011. I have worked with only one person at the dealership based on the unbelievable customer experience I receive each time. That one person is Frank Whitton. Frank gets to know you and what you are looking for with your new car purchase. I just leased a 2017 E-300 from the Maitland location. I gave Frank very few details about what I was wanting. He had the car brought in to the dealership from another location and it exceeded my expectations. You are not just another customer to Frank, he treats as if you are his only customer. He get to know your likes and dislikes and makes note to ensure you leave pleased with your purchase. I would not think of using someone else other than Frank. He is a class act and he treats you with the upmost respect. You will not be disappointed making the phone call to Frank.

Carl Myers

Aug 20, 2016

Service was good. Would like to have shuttle service

Carolyn Holley

Aug 19, 2016

Great, no issue at this time.Xxxxxxxxxxooooooo See you soon.

Valued Customer

Aug 19, 2016

Awesome service always. Had my car detailed also and they did an outstanding job.

Miguel

Aug 18, 2016

the team is awesome ! from sales to maintenance!you will get a discount here- i checked all other stores - this was the one :)

Ed Smith

Aug 16, 2016

Rafael and the team at MB of Orlando (Maitland) were fantastic and all aspects of this initial service were performed as promised.

Bruce

Aug 9, 2016

Good interaction with the Sales Associate who listened and met my requests.

Jurgen Schafers

Aug 8, 2016

I remain completely satisfied with the overall experience of this Mercedes dealership from my purchase experience to the customer service/service center to the facilites they remain my choice in central Florida.

Amy

Aug 6, 2016

I bring my car in for service B on Saturday. I already made an appointment but I still need to Wait 15-20 minutes for service. It has same issue when I pick up my car that I need to wait for 15 minutes for people to service me.I am not happy with long wait service time, but people who help me is very friendly.

Cristina Figueiro

Aug 4, 2016

I scheduled the appointment for 9AM. They started working on my car at 9:45. They returned my car to me around 12:30 with the Engine light on. I complained about that and they told me that the light was already on when I dropped off the car, which was not true. They took the car inside again and brought it back to me around 2pm! I was very disappointed with the service delivered at this store. I wasted half of my day there just to change two tires!! The fact that they brought the car back to me with the Engine light on and not even cared about that was very frustrating. I talked to the store manager and he couldn't care less either. This is the second time I have issues at Mercedes when I brought my car for service. I hope this review will make a difference for the next time I come there or I'm going to have to change stores for my car services. This is my third Mercedes and I like the cars however the service needs to improve. If you buy an expensive car you expect to receive a good service when you come to the store, which has not been the case. I'm very disappointed and frustrated with Mercedes and really reconsidering to stay with Mercedes on my next car purchase.

Jukka

Aug 3, 2016

Timely support, problem fixed under warranty repair

Horacio H

Aug 2, 2016

The Salesman Ivan did an excellent job asking questions about what type of car we preferred and that was the key to helping us to choose the right car.

Judith M

Jul 29, 2016

what a great experience! This dealership is fantastic! GLEN is so friendly and informative. This was truly a one of a kind experience- would recommend to anyone looking for a great deal and top notch services.

KC Doreste

Jul 29, 2016

Kesa was able to find the perfect car for my specific budget. She provided a pleasant experience without the stress that comes with car buying.

Arnaldo

Jul 25, 2016

I received excellent customer service as always. My service professional was knowledgeable, and very informative.

Bigfan

Jul 25, 2016

My first experience at this location was great. my car was diagnosed and fixed in a timely manner and the people were great.

Bethany Moore

Jul 22, 2016

This was my first visit for one year service and I liked being able to make an appointment and the wait time honored.

Wayne Ranow

Jul 21, 2016

I dropped my smart car off for trouble shooting and repair and the service rep called me to inform me the engine had a blown head gasket. A follow-up call from the service rep informed me the head must be replaced and the total cost was over $5000 to which I replied this was one third the cost of a brand new car and was $2000 more than the blue book value of the car. The service rep stated he would apply some discounts to the final bill which came to just over $500. For this I was appreciative and the final bill came to $5008. My car was at the dealership for just over 3 weeks. The service rep called me to say it was ready and he would explain the bill and the repairs to me when I arrived to pick up the car. I arrived the same day and the service rep was gone for the day so I did not get an explanation of the bill and the repair. Upon arriving home with the car, I noticed two bolts securing the rear lower valance panel were missing and I examined the bill and found I had been double charged for four items totaling $65.75 minus tax. I called the service rep and he stated he would pull the bill and call me back. He did not call me back so I called him twice leaving a voice mail. It took 4 days for him to call me back after I had left two messages. I explained the double charges and the missing fastners. He said he would send me the fastners so I could install them myself and he stated he would credit me back for the double charged items.This is no way to run a successful dealership and repair facility. The service rep or service manager should have been there to do a walk around to explain the repair and go over the bill. The repair facility should have sent a repair tecnician to my home to install the fastners as the part was loose and susteptable to falling off therfore was not driveable without damage to the valance panel.I did receive the fastners and I installed them myself as it was a very simple task. My wife or many other people would not be able to perform this simple task as it requires a special tool and some basic mechanical skills.I understand my smart car is not as prestidous as a Mersedes, but I am still a valued customer and should be afforded the same courtesy afforded to any customer using this repair facility.I will recommend this dealership to my friends with the warning to examine their bill and car before leaving the facility.

Armand

Jul 20, 2016

Best buying experience ever. Bud Weinhold has earned our loyalty. The decision to purchase a 2017 e class was spot on.

Susan

Jul 18, 2016

We love this dealership and have had our Mercedes serviced here 4 other timesMark was excellent and answered all of our questions and kept us informed About our service and was timely in returning our car to usWe would highly recommend this dealership and we will continue toHave our car serviced here Thanks Mark of all the help

Annette

Jul 12, 2016

Since I purchased my vehicle some years ago, my experience has always been excellent. Courteous staff and have had no problems: from making appointments, dropping off my car, and getting it back in a timely fashion.

Carol/Harry Newton

Jul 8, 2016

Assistant Service Manager Drake Grable was excellent. He was thoughtful, professional and concerned about my problem throughout my visit yesterday. Drake is a very dedicated employee.

George & Tina Whitley

Jul 6, 2016

From the moment my wife and I entered Mercedes Benz of Orlando Glenn displayed a friendly proactive customer oriented attitude to assist us in finding the automobile that we wanted. Glenn, was on the net searching all locations for the automobile that we had described and I must admit this was a very time consuming process due to our changing requirements. However, Glenn was our guiding light customer focused with a positive can do attitude assuring us he would locate us a car. If all sales associates displayed this customer oriented drive, it would create a more positive customer friendly envirnoment and have the customer more confident in the sales associate.

Jose R Berdecia

Jul 4, 2016

My 2007 Mercedes E350 was having an issue with an awful smell of gasoline. I found an article from the NHTSA that mentioned about an extended warranty of that particular model on the gas tank system. The dealer got my car fixed without asking any question after confirmation of the issue. I got the car back in a couple of days and everything since to work fine so far. Great service from their personnel and quick response from the service depatment.

Bob Schmidt

Jul 1, 2016

best sales experience and sales person ( Ed DePrimio) we have had in the 14 years we have lived in central Florida

Marcine

Jun 30, 2016

Very pleased with the level of service and the promptness in getting my car serviced while I chose to wait on my vehicle.

Sam Iravani

Jun 30, 2016

Michael was very professional & kept me informed of the diagnosis, repair options & timeline of the repairs very promotly. He was very friendly & helpful answering all my questions on the phone & in person once My car was ready for pick-up.

DJM

Jun 29, 2016

My car was totaled in an accident so I suddenly needed another car. Frank, Tracey, and everyone at this dealership were so understanding - they spent so much time and effort helping us find just the right car. We are so happy with the ML350 and thrilled with the sales, service and finance staff! Many thanks!

George

Jun 29, 2016

Purchased my car from the dealership; in for routine maintenance; always a first class experience with professionals who focus on long-term relationships.

Sandra Rodriguez

Jun 28, 2016

Great Service , They explain the car features throughly

Kathleen Klein Pierce

Jun 27, 2016

My vehicle is under warranty. Mike Hertz has been great,courteous, efficient, and he can be trusted! The tech found a window that was not operating property. I did not know it and I am pleased it was detected and repaired. along with the automatic mechanism on the trunk lid (the reason I took the SUV there).

James T. Allen

Jun 26, 2016

Fairly. Fast .and complete service. Very timely.

LEANDRO DI FRANCESCO

Jun 21, 2016

Great customer service and fast. The sales representative, Robert Owens, was sincere on my questions and convinced me with right arguments I was making the one of the best choices.

Beverly

Jun 19, 2016

excellent i was impress with the level of professionalism among the staff in getting my car repaired.

MB driver

Jun 14, 2016

This was my regular service - it was handled promptly and courteously as I have come to expect!

Monique

Jun 10, 2016

Great customer service. I enjoyed my experience and would recommend them

Palmer A Yergey

Jun 3, 2016

WHat a Great experience, Phill Carter was the Greatest salesman. He really took care of use even met the General Manager Bob who was so nice. I will be back thanks for all your help. I love my Mercedies Benz E 350 .

Joseph

Jun 1, 2016

The whole experience was amazing. I have a prepaid service plan with the dealership and they made me feel at home while giving my car the tender loving care it needed. SUPER HAPPY MERCEDES CUSTOMER FOR LIFE!

Magic Fan 44

Jun 1, 2016

We purchased an S 550 model. Excellent quality product. Excellent service and follow up by sales person.

Brennan Bodyworks Inc

May 27, 2016

Mike Hertz, Professional,Attentive,Efficient. First Class Service

Mel

May 26, 2016

I will certainly treated like a VIP at Mercedes-Benz of Orlando! Drake took the time to explain my repair and provided exceptional service and getting my car back to me on time !

ijg

May 20, 2016

Most helpful pleasant service experience I ever had. Have been buying MB for decades from multiple dealers and without question this service advisor offered the best experience I have ever had for any dealership , let alone MB.

Sherry Daniels

May 20, 2016

Mercedes Benz of Orlando is superb.....Frank Whitton whom I have know for over 30 years is the best SALESMAN/Facilitator ever,,,,hands down. Could not be more pleased. Sherry Daniels

larry M

May 17, 2016

Great people to do business with. Everything was just as promised.

Cherrie bowen

May 13, 2016

It was a really great experience and I will always bring my vehicle back for service there.

Bruce

May 8, 2016

Great employees and service!Repairs completed on time and vehicle was washed

Ferne Howell

May 8, 2016

Great service. Our service rep was excellent and my car was washed and vacuumed to my satisfaction.

Chris

May 6, 2016

I came in to have an electrical component repaired on my radio. Mike made sure I was I and out in a short period of time as he was respectful of my work time.

Darlene

May 6, 2016

Organized, very friendly and they price matched our original dealers price which we greatly appreciated.

Nicolette Johnson

May 5, 2016

I took my daughter's car in for service and Raphael was my service adviser. I got bad news regarding the expenses of the repairs, but I was very impressed how the whole situation was handled. A loan car was organised in no time and I was continuously informed during the day about the expenses and progress. He was conveying the extra expense in a straight forward but very polite way. Despite unforseen expenses, I drove away feeling that I got value for my money and Raphael's handling of the situation contributes greatly to this feeling.

Anne

May 4, 2016

It was a very good experience, Drake was very professional. Listened to our concerns and came up with a resolution.

Jerry

May 4, 2016

Our service advisor, Drake Grable was on top of our repairs and contact with us. We truly appreciate his customer service and making sure we were satisfied. Way to go, Drake!

Rollin

May 3, 2016

Very professional service Michael at Mercedes orlando was great .

Madison Scott

Apr 22, 2016

I worked with Debbie in the service department. She was very kind and helpful, my car is running great! I ordered floor mats and a rubber tray for my trunk area. Parts department was very nice and helpful. Les at the cashier desk was very kind! All in all, a great experience.

Trudie Hammond

Apr 8, 2016

We had a very pleasant experience. The only improvement I could say is that the salesperson could have gotten back to us quicker, but overall it was a great experience.

AlyssaA

Mar 25, 2016

Everyone here was so friendly! Couldn't get the car on the first day but Glenn made sure we walked in the next day with everything ready to go. And I absolutely love my new car, thank you!

Tony owji

Jan 19, 2016

Michael was great communicator and knowledgeable about the car. His customer service was great..

Halle Baldor

Jan 6, 2016

We truly had the best buying experience ever with Frank (and Tracy-sales mgr)! We weren't the easiest buyers meaning we had a couple obstacles we had to overcome and they helped us accomplish this smoothly and quickly. I would recommend Frank to anyone! Also, the car I wanted wasn't on the lot, but they had it there the very next day and ready to go before we got there. Never felt rushed on service while reviewing the car's options. FIVE STARS ALL THE WAY!!!

James R.

Dec 19, 2015

Would not be treated better if we owned the Dealership. Every facet of the dealership not only is it spotless clean, all the employees are helpful and knowledgeable. Thanks for being what a customer needs but is hard to find these days of "HURRY AND SCURRY. James Russell

Deborah Sciarrino

Dec 10, 2015

My recent car buying experience at Mercedes Benz in Winter Park Florida was exceptional! Phil Carter, my Sales Specialist was professional, knowledgeable, warm, extremely responsive and conscientious. He guided me through my model and option selections and I am thrilled with my Mercedes S Class Coupe!!! I look forward to my continued relationship with Mercedes Benz Winter Park and learning more about my new vehicle.

Physician MD

Nov 28, 2015

Everything was perfect until it was time to meet the manager Yvette Marie Lookhoff. The treatment of her was fatal, the worst I have received in my life. If at the beginning of the purchase of my Mercedes I had known I would have to deal with a hostile, arrogant, rude and hurry person I would never have gone to this place to buy a vehicle. It is sad and regrettable that the treatment of Joel Sharon and Brian Fenn that premium was to be thrown overboard by the manager. An excellent customer service is based on providing quality service to customers. Employees in high positions should guide about this so that other customers do not have the bitter experience I had.

GRobert

Nov 25, 2015

My family have owned MB's since the1950's. Today's sales and service organizations are the best. It is why I drive them.

Doug Everett

Nov 23, 2015

We own a 2006 Mercedes Benz ML500. This dealer provides the scheduled maintenance and they always perform an outstanding job.

John McC

Nov 21, 2015

We purchased the CLS, and are very, very pleased with it. Our sales person was just awesome. Of course, we ask for him every time we are in the market for a new car. He is just wonderful and we are really pleased with his method of sale. Know high pressure. Very patient!! We also loved the atmosphere of the facility. Everyone so courteous and friendly. I found this to be very important, especially when you are making a big decision that will affect the both of you! So thanks again, and we are very pleased.

Michele S

Nov 21, 2015

My service adviser was very professional, friendly and very helpful

Armand Jean Goede

Nov 20, 2015

Joseph Schimborski The best Service Assistat manager

san

Nov 1, 2015

Mercedes-Benz of Orlando Excellence of sales and customer services.Many thanks to Glenn and Yvette.They are so helpful.I will buy a car from them again in a few years.I recommend Mercedes-Benz of Orlando to my friends and family.

Stephanie Jewett

Oct 11, 2015

Drake Grable provided excellent communication for a diagnostic plan for service work on my vehicle. He continued to keep me updated and ultimately advised that no work was needed, an honest recommendation. While I was advised up front that there would be a diagnostic charge regardless of findings, this charge was waived. Superior customer service and now a loyal customer. Very much appreciated!!!

Gordon Vincent

Oct 8, 2015

Robert Owens and Victor Miller the sales and financing duo, were honest in every aspect, and made purchasing my vehicle a fun,seamless event.

Eric Eitner

Sep 28, 2015

Excellent communication between the Service Manager and me. Keep me up to date at all time. Explained the suggested repairs in details. Repairs where finished in time.

Fran Murphy

Sep 26, 2015

We purchased a 2015 vehicle and the process was the best we experienced anywhere. Worked with Robert Owens and I was so comfortable with him and the way he worked. Purchasing a vehicle can be a pleasant experience. They proved that at Mercedes Benz of Orlando.

Sandra G

Sep 25, 2015

I was most recently at MB Orlando (Maitland) to purchase my 4th Mercedes Benz from this dealership. I have always been treated with the utmost courtesy and professionalism. What a pleasure it is to do business here! And, over the years, the service dept. has been incomparable, as well. Thank You!

Holly

Sep 19, 2015

Charlotte was very nice and very helpful. she was very polite and full of finesse and southern charm.

John Alrich

Sep 18, 2015

My service advisor, Goeff Lomeo, is knowledgeable and professional. The visit went extremely well. I am well pleased.

angel

Sep 17, 2015

The salesman was very knowledgeable, polite and patient

KSR

Sep 11, 2015

Online sales department staff is incredibly courteous, knowledgeable and strive to accommodate to one's needs. Not at all pushy! Was in and out in a few hours, very pleased with the vehicle and the overall experience.

Bob Hartmann

Aug 27, 2015

Mike Shattuck and team are first rate. Facilities are not to the level of Fields BMW (wife's car) for guest amenities waiting on your car (hot breakfast, lunch). Otherwise excellent service.

Donald sports fan

Aug 27, 2015

Mike was wonderful I will only work with him going forward. Mike explained everything to me made sure I was OK with the process, and made sure I was out timely. Mike is the example of what outstanding customer service looks like. He would be a great mentor for new sales persons.

Perman McIntosh

Aug 20, 2015

Excellent customer service. Sales person did an outstanding job.

SaintJai

Aug 14, 2015

We went in on a Rainy Sunday afternoon, our sales guy went above and beyond in the rain to help us find the car we wanted. The process was so quick and easy and only took about an hour which I was so surprised by! We are so happy with our dealership and will definitely tell all of our friends.

P. R.

Aug 7, 2015

I have been a long time customer of Mercedes Benz of Orlando, Maitland Office and I applaud them on the high level of customer service and satisfaction. The staff are so courteous, helpful, professional and caring. Everyone I have come in contact with has been so great. They always put their customers first and their service is beyond comparison. It is a joy to deal with this office. Kudos to Rami, Mike Hertz, Maia, M, Preston and Lorenzo. You are all awesome! Thank you for being there.

Barb

Aug 4, 2015

I'm excited about my 2014 Mercedes C250, and I enjoyed working with Robert Owens at Mercedes-Benz of Orlando. He was in no hurry, and did everything he could to help make my purchase satisfying. He even drove my old car to my house for me! Very happy with his service. The waiting area for repairs is top notch! Free food and drink, free WiFi. You can even bring your car back to get a free car wash as many times as you want!

Jim Massolini

Aug 4, 2015

Very pleasantVery FriendlyVery ProfessionalVery Help ful

Lisa

Aug 3, 2015

Raul was very helpful. He contacted me initially and then daily to update me on progress. He was not pushy and I felt he genuinely cared.

Robert Riker

Aug 3, 2015

It was great dealing with Mercedes of Orlando. No Hassles.Deal done in a few minutes. Joel Shanon was great.If you want a great deal, this is where to go.

Craig Buchanan

Jul 19, 2015

Ed DiPrimio went out of their way to find the vehicle I was looking for. I would highly recommend them to anyone looking for a new or used Mercedes Benz.

Albert Bosch

Jul 6, 2015

Recently purchased a new ML 350 and had a fabulous car buying experience. Worked with Ed DiPrimio who spared no extra effort to insure we found the car we wanted in the price range we were willing to pay. When we picked up the car Ed spent several hours walking my wife through every detail of her new car until she was comfortable with how everything worked. An A+ experience overall, fabulous service and customer attention.

dundee

Jul 2, 2015

I was very pleased, as I called in the morning and Mike got me in. He took good care of me and my vehicle. Recommend it.

Francisco gonzalez

Jun 22, 2015

Very good experience,the waiting area very clean ,relax area

Petra B.

Jun 12, 2015

The service that I received from Mercedes Benz of Orlando in Maitland was phenomenal! From the time I walked in, I stated who I was referred to, Victor, gave him some information as to who referred me/my reason for the visit and Victor immediately introduced me to a salesperson, James. James was in the middle of handling some paperwork, but put it off to assist me. He sat me down and gave me options as best as he could. I was set on a particular car and both him and Victor did everything in their power to make sure I was satisfied with the payments as well as service. My schedule is very busy and they were patient with me through it all. I was constantly receiving updates about everything which made me feel very comfortable with my purchase. James introduced me to the Mercedes of Orlando family (service dept and others) and gave me a tour of the clean and organized facility. I would definitely recommend this dynamic duo to work with in securing your next Mercedes Benz purchase. They were awesome!

Jillontheroad

May 28, 2015

I picked up a little peanut of a car - the new Smart Pure, as a second car for traveling around town on a daily basis to save gas and mileage on my muscle car. It's really fun to drive and I feel safe in it as well. It's bright red so everyone sees my coming! I had such a great experience at Mercedes Benz of Orlando and Charlotte Dutton was the main reason. We really clicked and laughed as much as we talked :) I was there with two 10 year old boys and they were kept busy with the tv, the SNACKS and DRINKS (really great fresh baked cookies!) and the whole process was a breeze. I drove all the way from Melbourne to get there as that what the closest dealer that sold the Smart cars and it was very much worth it.

jbeech

May 27, 2015

They gave me a price quote and that's exactly how much it was. Mike Hertz is a super SA and that's why we go back over and over again.

Shelley

May 27, 2015

Went to 3 different Mercedes dealers looking for a new SLK and the Winter Park Store was great! My salesman, Glenn, was very knowledgeable, professional and took the time to spend with me. There was no "pushy sales tactic". Their customer lounge is great. Sodas, coffee, snacks etc. Purchasing this car was a good experience! Look for me in my new Red SLK Convertible!

Cathryn The Great

May 20, 2015

Our Sales Rep, Ed, and our Finance Guy, Barry I think, never pressured, answered all the quesitions, were patient and attentive to who we are as people, and made it a real pleasure to buy this "cute" car, that I have been wanting to own since before they were imported to the USofA. It was worth the drive from Sarasota to orlando.

Robert E. Lowell

May 13, 2015

With the intent of replacing my wife's 15 year-old Buick Park Avenue, we noticed a 2012 Buick LaCrosse in your used car lot, with very low miles on it, and stopped in on a Sunday afternoon to look at it. We encountered Louai Mardini on the lot, and of helped us look at the car, and obtain additional information about it. We told him we wanted to stop by our credit uniion the next morning and get pre-apprfoved, and he informed us that they had an office in the building that worked with our credit union. I called him the next morning and advised him we were headed to the credit union, and that we expected to arrive at the dealership either late morning or early afternoon. He wqa completely prepared and set us up with a test drive, and we quickly arrived at a satisfactory arrangment vis-a-vis a trade-in on our older vehicle. The hand-off to the Finance Manager, Yvette, was arranged smoothly, and although there is a lot of paperowrk, it went well. We are totally satisfied with the overall experience, and quite pleased with the car. I'd definitely do business with this dealership again when the occasion arrives.

Eliezer Collazo

May 12, 2015

Zachary really made our Mercedes purchase a great one. He was very thorough with all he said he would do with no hesitations. I would high recommend him and your dealership to anyone and I hope he will be there for our next Mercedes purchase. Thank you Zachary

JayCee

May 4, 2015

Jason Adorno, service advisor, was absolutely wonderful. He was courteous and professional. He reviewed my concerns and the items were addressed. He was even able to get in a quick wash before my car was returned to me... late on a Friday! Awesome!

CTaylor

Mar 30, 2015

Because I live about 100 miles away, I wanted to have the numbers settled before I made the drive. Danielle (online sales) was a great help - sent all of the vehicle information I needed along with a written quote. I put down a deposit and drove over the next day. Danielle and Alfredo (sales manager) provided great, swift service and I was out of the dealership in less than two hours even with in house financing. Would recommend their straight forward pricing and honest dealings to anyone.

Marilyn Richards

Mar 26, 2015

Edmond made buying a new Mercedes a great and smooth experience

Deborah O

Mar 22, 2015

We have used Phil Carter and Mercedes of Maitland for many years. Each car transaction is smooth. Pil is the best!!

hm

Mar 12, 2015

very professional-service depart one of the best in the area.

Kathleen Harris

Mar 3, 2015

My experience was very pleasant. Will definitely recommend this dealership.

Mercedes Fan

Mar 2, 2015

Took vehicle in for 10,000 mile service, in and out within 1 1/2 hours with a very reasonable bill.

Aracelly gonzalez

Feb 28, 2015

The most valuable piece in my experience of doing business with your facility was that there was someone to answer the telephone promptly. When I was transferred to the service department they answered promptly (as well) and provided the information I needed. When I arrived with the car (towed) they attended to us promptly and courteously. I'm very satisfied with the quality of service provided. Most definitely your quality control meets expectations.

Jonathan Gilbert

Feb 23, 2015

Frank Whitton did an excellent job with this process. He is a consummate professional.

John B. Dolwick

Feb 17, 2015

The title says it all. I've owned my Smart Car for three years now, and have always gotten top service from the day I bought it right through three annuals service intervals. Everything has been done right the first time and the service advisors treat me like a favorite nephew. The customer lunge is very comfortable and nicely equipped with drinks, snacks and interesting reading material. You can visit the show room and talk to sales reps without pressure to buy.

Radames Rodriguez

Feb 16, 2015

The dealership exceeded my expectations Mike S. was caring respectful and attentive best I ever seen.

JessMee85

Feb 12, 2015

Wonderful experience overall!! I found a very gently used, certified C250 with everything I was looking for at a great price. They were very not pressuring and were extremely helpful at the same time. Very smooth buying process with a welcoming atmosphere. I highly recommend them and will be back in a few years to upgrade!

James

Feb 11, 2015

Charlotte is top notchThe lounge is very niceIn and out in an hour or so

HaydenG

Feb 10, 2015

From the moment I walked in and met my sales guy Jason, I pretty much knew I would be driving out my first Mercedes that day. The professionalism and "can do" attitude of the entire team at this dealership is testament to their success. Special thanks to Shorty in detailing, for keeping my car looking showroom new!

end user in Northern New Jersey

Feb 7, 2015

My experience is that of an online-buyer. I identified the car from the MBUSA website and reached out to the selling dealer via Autonation's after hours chat agent. The next morning, salesperson Zachary Viter responded to my questions. We negotiated a price and transacted. Mr, Viter sorted out the logistics and we were underway.The next day a mobile notary was at my office and the following day the transporters delivered the car to my driveway.My total time spent on the transaction was less than a half hour and I never left my desk. Overall, a fantastic buying experience.

Jam Brown

Feb 3, 2015

Came in for an 8AM appointment and it couldn't have gone more smoothly. Had a Service A on my car while comfortably sitting in the lounge with my computer and watching the live cam that showed the bays where the cars were being worked on. I could clearly see mine and how they were moving through the process. It was an amazing experience with Carolyn Roy as my service agent. I was out in about 90 minutes with a clean car and a service that was $10 less expensive than at other MB dealers in Orlando.

Mrs. Wynn

Feb 2, 2015

The service you receive with your Mercedes is top notch!

Pat

Jan 22, 2015

Very good experience having my car serviced at my local Mercedes dealer.

Hector R.

Jan 21, 2015

Mr. Glenn Volence: A true professional, treated my family and I with the up most respect. I traveled past another Mercedes-Benz dealership to see Mr. Volence. Mr. Volence easy to speak to and demonstrated the patience and concern to fulfill one wants and needs. No sales pressure at all, simple to the point and clearly stated," I here to serve you." Hector R.- Proud Owner of GL-450 2015

Jonas

Jan 21, 2015

Great experience.Was nice to have the little things handled.

Moufid A. Alossi

Jan 12, 2015

I certainly enjoyed the experience buying my 2015 ML 350 from Mercedes-Benz of Orlando and great help from one of the best sales person (Mr. Louai Mardini) I have ever work with. Easy to work with, Excellent attitude, very warm and he knows his business.This car was my second car I bought from Louai , the first car was in 2014 E350 which I still have and I enjoy having it.I think what makes a good car dealership is the great sales people you have like Mr. Mardini.I'm now a loyal customer and promoter of Mr. Mardini and Mercedes-Benz of Orlando.Good luck, keep the good workMoufid (Mike) Alossi

Jenny Hendley

Jan 9, 2015

I went online to look at a glk350. I as scheduled an appointment for December 26, when arriving to Mercedes. ( I can't remember the name of the appointments setter) but he was off. At that moment I was ready to leave because I thought it was very unprofessional.at the moment Zachary Viter came an assist me and my fiance. He was very helpful and friendly. I had a great experience and I am also happy that we bought our first Mercedes from Zachary... He has great Customer service skills. Thanks for every thing Zachary Viter.. Jenny and Try.

Richard and Christine Small

Jan 2, 2015

Our experience was great. No pressure and everyone was extremely polite. Our salesman, Glenn and your financial officer, Victor are great representatives for your company and for Mercedes Benz. It was a pleasure dealing with both of them. They were perfect gentlemen and know how to make a customer happy.

Denise

Dec 30, 2014

This was the quickest and easiest process I've ever experienced when purchasing a vehicle!

Kimberley Morton

Dec 28, 2014

My dad had just bought me this pre-owned Smart car from another dealer when we went in and got refered to Eric Ramos by Mercedes Benz South Orlando. We ended up being taken care of by Eric Ramos at the Service department, who made our lives so much easier. He was super helpful and very professional. He made my first experience as a first time car owner an easy one. Thank you !

Kristie

Dec 26, 2014

My car buying experience with Mercedes-Benz of Orlando was exceptional. The store had a large selection of beautiful vehicles to choose from and the staff were all very helpful and professional. I'm very pleased with my new car purchase and treatment from this dealership.

Rick Hayne

Dec 26, 2014

Mercedes Benz of Orlando was awesome. The sales person was so friendly and knowledgeable, I would recommend them to anyone that is looking for a great car!

MARTHA BARNES

Dec 23, 2014

ALWAYS THERE WHEN I NEED THEM. This is our 3rd SmartCar

Melanie Reeve

Dec 23, 2014

This was the best car buying experience I have ever had. I highly recommend Bob and his staff.

Richie T

Dec 10, 2014

Nice guys made the process easy it would have been quicker but the computers were giving a problem (I just love machines)

DM in WP

Nov 20, 2014

I recently purchased a 2014 E350 Sport from MB Maitland Fl. I am very pleased with both the vehicle and my sales rep Robert Owens. He was extremely knowledgeable about the numerous features this car offers, and was very thorough and patient in explaining them (even after the purchase). He was also quite straightforward and reasonable from a negotiation standpoint. The entire sales process was seamless and very much a first class experience. I recommend both the dealership and Robert to those looking for a new or certified pre owned MB.

TomB

Nov 16, 2014

This is the first Mercedes I've owned and thus the first time I've dealt with Mercedes of Orlando. I have to say they made this an extremely pleasant experience. I could not be happier with the car. My sales representative, Jesse Scott was immensely helpful throughout the process. I would recommend Mercedes of Orlando to anyone interested in purchasing one of these fine automobiles. I won't hesitate to go back if and when the time comes to upgrade.

Brooke

Nov 6, 2014

I bought my first Mercedes two weeks ago from Mercedes of Orlando. Zach Viter was a great salesman who answered all of my questions and explained everything to me. He was friendly and knowledgable, but not the typical pushy car salesman. He made my experience very enjoyable. Jeremy in finance was great too and I would recommend them to anyone looking to buy.

Mike

Nov 3, 2014

I needed a battery on a Friday morning. I called for an appointment. They got me in right away and replaced the battery. They charged exactly what I was quoted on the phone. Excellent Customer Service. I have called other dealers in the area and they don't even answer their phone. I would highly recommend MB Orlando in Maitland.

Marcie

Oct 31, 2014

My service advisor Eric Ramos always takes care of me and my car every time I come in to service my benz. He is very professional and takes the time to explain everything that was done to the vehicle. I am very satisfied with the Maiitland location and I go out of my way just to get my car service there!!

MrStrick NOT SATISFIED

Oct 24, 2014

Had 5 specific items needing attention days after purchasing pre-owned Mercedies GLK 350. 1) three chipped paint on hood was painted over poorly leaving an indentation . Layered paint repairs was expected but not completed. 2) squeaky drivers side door handle, squeaks continues.. Only service person's word was assurance request completed. 3) dirty smudges near visit on front seat passages side remains 4) having a hybrid, understand that engine cuts off at complete stop. My concern was the harshness of the engine recovering (cranking) causing the entire vehicle to shake. To me it seems extreme and when questioned, service person downplayed my concerns.. 5) while I'm excited to own my Mercedies, I feel my request have largely been ignored and I have little recourse Mr.Strick

Cindy M.

Oct 23, 2014

We drove 62 miles to MB-Orlando to get our SMART CAR. Other MB dealerships snubbed us, since we were only interested in a SMART CAR, for now. Jesse Scott and the staff at the dealership handled all our needs exceptionally. We highly recommend MB-Orlando.

carmen rosamonda

Oct 8, 2014

Bought our first Benz. Great car, and great experience at Mercedes Benz of Orlando. We got the deal we were looking for and they made us feel comfortable. They took the time in explaining the details. Louis Mancini did a great job in helping us with this purchase.

Stacy Robinson

Sep 30, 2014

Buying a car from Mercedes Benz of Orlando (Maitland) is one of the easiest transaction I've ever had when buying a car. I've purchased 2 other Mercedes from here before - so shopping here again was a no brainer. The dealership is top notch appearance and everyone is very friendly. Our sales person (Paul) was very nice and pleasant to be around. He appealed to our wants and needs and walked us through the process with ease.

Vanessa Uptown Maitland

Sep 27, 2014

I recently purchased a car from Mercedes Benz of Maitland. They went above the superior level in professionalism and customer service. I believe they went out of their way to do everything possible to locate the right car for me. They are extremely helpful and courteous. Frank is one of a kind, very knowledgeable about the product he sales. I never seen so many exceptional sales people in one location. New car sales manager Alan was a huge factor in the process and Jeremy placed the seal on the deal. I highly recommend going there to buy your new or certified pre-own car.

Brea Hamilton

Sep 17, 2014

Louai Mardini helped me buy my 2012 C250. He was respectable, and helped me make my car buying process easy via the internet. I recommend him to anyone going to buy a Mercedes from Mercedes Benz of Orlando.

Rachael

Sep 10, 2014

Last week, I bought a car from Louai, who was very helpful and patient. The manager also was very nice and thoughtful. They both helped in a loving way to have a great experience buying the car. Thank you and I hope that quality of service will continue.

Ron Sukow

Aug 29, 2014

this was my first purchase at Mercedes of Maitland.the customer service is outstanding!our sales person Jessieour sales person Jessie took care of every detail without hesitation.I will recommend Mercedes Benz of Maitland to everyone I know.

Sarah Bouton

Aug 15, 2014

I spent weeks looking for cars at different dealerships in Orlando. I felt very pressured and almost harassed by many of them. Mercedes in Maitland was a GREAT experience. The Sales Rep Robert was great to work with and Jeremy the Financing Manager went over everything and answered all of my questions very patiently. Overall great place to buy a car!!

Larry

Aug 7, 2014

What started as a service appointment on our 2008 Smart for a 60K Service ended up with us taking home a new 2014 Smart Brabus. Charlotte Dutton was very helpful, very patience with us trying to decide if we should trade or not. She made sure we were pleased with our car, even got a few loose ends taken care of today and some minor trim ordered. Yes, I would buy another car from Charlotte Dutton!

Worrell

Jul 29, 2014

Great customer service. Our salesman kept us updated with the production status of our CLA 250.

Carolina and Sandy Gullo

Jul 24, 2014

Louai Mardini and the entire team were no pressure professionals. Our purchase and our experience exceeded our expectations! Thank you.

DCG

Jul 5, 2014

The team at North Orlando Mecedes Benz was awesome in taking care of my new car delivery. Ed DiPrimio was excellent to work with and supplied me with every possible service to make my new car delivery simple mad complete. Well done!!

Rich B.

Jul 2, 2014

FIrst, based on the overall average of this dealership, I am surprised at the service I received. Second, I did purchase a vehicle from the Fort Myers Mercedes store the following day. I met with Ben, the Pre-Owned manager whom stated he did not have any vehicles that fit my requirements (CLK Cabrio) but the Ft. Myers store did and that he would email me info immediately and that the email would be waiting for me once I got home (there was a horrible storm coming and I wanted to get home!). There was no email so I called him and he stated that the car was sold so there was no point in emailing me. I thought a simple "The car has been sold but..." email would have been a good substitute though. He said that there was nothing left available but that he (and I quote) "...promise I'll find you a car by the weekend." I comically reminded him that it WAS the weekend (Friday at 5 PM). Anyhow, I said okay. I never heard from him again. This is exceptionally poor service, especially from a luxury car dealership. I am disapointed that this review is even being written but I feel it necessary...mainly because I believe he judged me by my looks (old surfer dude) and not by character. Well, I did purchase a 2008 CLK350 from the Fort Myers dealership about 24 hours after hanging up with Ben.

Wally

Jun 19, 2014

We have been customers of Mercedes-Benz of Orlando for years, and since 2006 have been hving our latest Mercedes, a 2003 SL500, serviced there. Our service manager is Joe Schimborski, and his knowledge, advice and assistance is A++++.

wj smart for2

Jun 10, 2014

The sales process went very well Jessie in sales did a great job. We purchase the Smart car on May 18,2014 and was picking up the car on 5/31/14. On 5/30 I had major surgery, on 5/31 my wife went and picked up the auto as agreed.. The after sales process in my opinion was done very poorly it was not as professional when we purchase a vehicle at this dealership 2 years ago. They never gave us a copy of the registration which we drove the vehicle for over a week with no registration. In addition, the inside of the auto was dirty which my wife had to clean before picking me up at the hospital. We gave them almost 2 weeks to have the car cleaned and ready. In addition, to not cleaning the car they never took the time to set the clock.

DarrellJC

May 21, 2014

Excellent Service from the Service Dept. Employee's always friendly and you receive your car back clean and fast.

Renee Maple

May 19, 2014

My experience with Mercedes-Benz of Orlando was exceptional. Friendly, hospitable, and knowledgable is what I took away from their entire team. Everyone I came into contact with was hands-on and made sure I was taken care of, from the sales process, to financing to learning about the car and driving off the lot. I left there feeling like I was family. I would recommend this dealership to anyone looking for a great car. I certainly will go back when i'm in the market for another new car. Great Dealership!

C. C. & R. E. Lewis

Mar 31, 2014

We leased a Pure Coupe this month for me to use primarily for my Pet Sitting Business. It has performed better than expected. We are averaging between 42-45 mpg and it is a joy to drive. It doesn't have the "small car" feel and it is SO maneuverable. Robert Owens' sales style is to be admired. He provided the information we needed without pressure and was more like a friend teaching us about a new product rather than someone whose livelihood depended on a sale. We recommend him whole-heartedly.

Mikaela

Mar 31, 2014

JUST TO START: They gave me the best price of any dealership or auto nation direct sales. From Day 1. I actually drove from Fort Lauderdale to Orlando- sacrificing time and mileage to get my new car... Robert Owen was sharp, quick, professional. he bent backwards for me to get what I needed and when I needed. I ended up getting to Orlando 10 minutes before closing and he waited for me. He knew that timing for of essence. I couldnt be happier. BEST part about Robert - he is not pushy like a lot of sales can be. Just a pleasure to deal with... Thank you Robert. MB should be proud of people like you.

Rudy

Mar 26, 2014

I bought my first C250, White, 2013, Awesome ride!!!!! Excellent Customer Service. Excellent Financing!!! ask for Jesse. (Salesperson) :)

mb of st cloud

Mar 25, 2014

Zach and the dealership excelled in our recent car buying experience. We got a great car at a great price. Kudos to Zach and crew.

Orlandean

Mar 18, 2014

An ongoing problem that was neither the dealers or Mercedes fault was investigated completely and carefully and finally after a great deal of effort was completely resolved. Kudos to a great dealership and a great service team. I enthusiastically recommend this dealer as a first class enterprise, one that will support the vehicles of Mercedes and provide great customer support.

Bz

Mar 13, 2014

Knowledgable staff. Very clean facility. My questions were answered acceptably. I would go back.

Bert

Mar 11, 2014

Wonderful experience purchasing my new E 350 at Mercedes of Orlando-Maitland! Everyone I spoke with was courteous, honest and helpful and it was best car purchase experience I've ever had. Phil was my salesman and main contact and was a real pleasure to work with throughout the transaction. He answered every question I had about the E350 and listened to find out what I was looking for. He did an excellent job with every detail of my transaction. Also, Tony of the Finance Department was a pleasure to work with and did an outstanding job explaining all the documents and other transaction details. A Great experience!

GP

Feb 27, 2014

This car is the true "Ultimate Driving Machine" I love my 2007 S550 which has 90000 miles and looks and drives like new. Never a problem. The new model is even more amazing, drives like a dream, and is like driving in your living room. Frank Whitten has sold me over 8 vehicles in the past 18 years and has never failed to impress. He is knowledgeable, honest, considerate, and dependable. Consummate professional.

benz123

Feb 26, 2014

Rami in Maitland is the one who sold me my car. He was super friendly and took the time to make sure I got what I desired. The staff was helpful and I walked out very very happy. Proud to have my benz!!

Dan P

Feb 21, 2014

Recently purchased and Frank was our agent as always....Have been with him for 20 years and multiple cars.....Frank is the epitomy of professionalism .......See you again ......

MB Driver Forever

Feb 21, 2014

Our purchase experience started with a small conversation with one of our long time service tech Joe Z. Great guy and always willing to take a few minutes to answer any questions. This is our second purchase at this location and we are happy with our new ML350 thanks to the great service from Glenn Volence and his entire staff. Everyone was very friendly and helpful. Glenn and his manager Allen helped secure the car that we were looking for and had it all ready when we came to Mercedes-Benz of Orlando 2870 (Maitland) for a test drive. Keep up the great service and thanks for everything.

Pat Driver

Feb 7, 2014

This is not only the best Mercedes Benz dealer I have ever done business with but the best car dealership period including, Jaguar, Lincoln, & Cadillac & other Mercedes dealers! Our purchase was closed on the phone with 2 calls in less than 3 hours in a very professional manner. Our salesman Darnell Glen was courteous, honest and had all of our paperwork prepared prior to our arrival so we would not have to spend more time than necessary with paperwork at the dealership. Our new ML350 was parked out front and had been detailed and completely checked out prior to our arrival. To make a long story short if you want to purchase a Mercedes contact Darnell and get the car you want at the best price and without the aggravation you will experience at other Mercedes Benz dealers

Mike & Pam R

Feb 4, 2014

The personel at this store are the absolute best and so knowledgable and professional. We will never use any other dealership ever!!

Hal44

Jan 28, 2014

I just bought a 2011 GL350, via long distance. Robert Owen was the internet sales person. He was prompt to reply to questions and reviewed everything we would need to bring close the deal. When we arrived the vehicle was waiting inside for inspection and was everything that was promised. Aside from the local paper work, everything prior was done long distance. Atlanta to Orlando. Nothing was changed from what we agreed on prior to our arrival. Very good experience. All the staff were exceptional.

Cristina K

Jan 25, 2014

Zachary Viter and Tony Hutchinson were professional, courteous, made us feel at ease through the entire purchase process. Terrific experience, pleasant and efficient team. We look forward to having our car serviced for the next few years.

Barbara

Jan 21, 2014

My experience with MB of Orlando has always been first rate, both in service and sales. I consider Phil to be the best of the best! Everyone that I have ever dealt with has great.

Beca

Jan 21, 2014

Great Sales Experience. Knowledgeable sales staff. The Sales Agent, Rami, kept you informed throughout the ordering and delivery process. The service department pays attention to detail.

Nick Nichols

Jan 21, 2014

This is our 3rd Mercedes. I don't want to own anything else. Our salesman, James DeLoach, is excellent. He knows their products and is a very personable young man. Wouldn't use anyone else. The customer service at this dealer from the very beginning and continuing after the sale is the same quality.

BAR

Jan 16, 2014

I recently bought a new vehicle from Louai Mardini at Mercedes-Benz of Orlando. He helped me select an excellent vehicle and I could not be happier with the experience. The dealership and service center is unlike any I have other seen. I will be back!

Lydia S

Jan 16, 2014

Overall one of the most pleasurable buying experiences in many years. Everyone seemed focused on pleasing the customer which is a welcome change from many recent retail experiences. A very seamless process. Thanks!

Mbenz Fan

Jan 13, 2014

We have purchased several cars from MBenz of Orlando (Maitland location) and they are always courteous, helpful and professional through the entire process. Our salesman, Robert Owens is extremely knowledgeable and friendly. Yvette Benford and her finance department are outstanding!!! The processing of our contract is quick and seamless every time. Highly recommend this dealership to all of our friends and family.

Carmen Fermin

Jan 10, 2014

I had one of the best experiences at Mercedes Benz of Maitland, Fl. James went above and beyond to make sure that everything I wanted in my car was exactly what I wanted. His customer service skills, and making the experience go from a dealer feel to a welcoming environment was quickly felt. I would highly recommend this dealer to anyone who has questions regarding Mercedes vehicles and wants exactly what they pay for, the Very Best! Thank you James Deloach you are a great salesman.

convertedMLlover

Jan 7, 2014

Traded in a 2011 Yukon and a 2011 E350 and got the best of both with my new ML 350. Good looking, handles great, has all the new safety options and enough cargo space for a weekend golf trip. I've driven the S, the SL, the E350 but this one is the best all round vehicle for our lifestyle. This dealership is not the indifferent, snobby, European business like so many of their competitors and the service department is top notch. I'm happy with the new addition.

Dr Jim

Jan 3, 2014

Best auto dealership in Orlando bar none. Very courteous never any pressure the way it should be

Pat Devoid

Dec 31, 2013

Bought a used highlander. Called back the next day to find out when the oil was changed because I couldn't find the sticker and was told they don' t change the oil prior to selling as it was a used car. Come on, that should be part of getting ANY car ready for resale. So what was the "dealer prep fee" I paid for? To wash the car and vacuum it out? Hope that $12.00 oil change savings for them was worth losing a repeat customer for. Maybe it was since I wasn't there to buy a Mercedes.

Maria and John RIna

Dec 28, 2013

Mr. Darnell Glenn is a wonderful salesman and a pleasure to deal with. Appreciated the great service, never had such an easy buying experience thanks to Mr Glenn, he made the buying process very easily...Happy New year to all Mr Mrs Maria Rina

Mike Klinkhammer

Dec 24, 2013

Zach Viter was outstanding ! Very knowledgeable and courteous. Buying process was smooth and quick. I would buy my next car at this dealership again!

R Curry

Dec 23, 2013

Recently purchased a 2014 E 63 AMG from Phil Carter at Mercedes Orlando. Go deal. No problems. Very professional. Would buy again.

NewMBOwner

Dec 18, 2013

Charlotte and her team were fantastic, easy process, clean dealership, will be back in three years for the 2016 model

Pat and Sharon

Dec 17, 2013

Love my new ML350. This is the 5th car I've purchased from Mercedes-Benz of Orlando and I have been pleased with all aspects each and every time. James was a wonderful Salesman and a pleasure to deal with. Thank you! Pat and Sharon

Ray & Sue

Dec 11, 2013

Decided to buy a new car for my wife as a Christmas gift, narrowed it down to 3 vehicles and came away with her first Mercedes. Our salesman Frank Whitton exemplified professionalism at it's finest. He let the car do the sale which was the hardest part. Choosing from so many fine automobiles was a challenge. We ended with a C 250 sport sedan of which my wife absolutely loves. The buying process was easily handled by Mr. Whitton within an extremely impressive facility. Merry Christmas to one and all! Thanks, Ray & Sue

Don DeSchinckel

Dec 7, 2013

After having, shall I say, a 'less than satisfactory' experience at Mercedes Benz of Melbourne; Mercedes Benz of Fort Pierce, and Mercedes Benz of Daytona Beach, I was pleasantly surprised to find Mercedes Benz of Orlando both competent and a pleasure to work with. James DeLoach returned my phone calls promptly (something sadly lacking at Mercedes Benz of Melbourne...my home dealership, and Mercedes Benz of Fort Pierce), and found the car I was seeking (after having actually ORDERED a car at Mercedes Benz of Fort Pierce, only to be told the car wasn't available to be ordered....TWO MONTHS LATER). This after an extremely disappointing visit to Mercedes Benz of Daytona Beach. To tell the truth, I had nearly given up on Mercedes Benz and was considering buying a BMW. I won't hesitate to recommend Mercedes Benz of Orlando to anyone who is in the market for a Benz. Love the car, too, by the way !

12dsanders

Dec 3, 2013

Appreciated the great service. He was responsive to all questions, and provided all information with a great attitude.

Bob34787

Dec 3, 2013

never had such an easy buying experience, we ar customers for life

StuartB

Dec 3, 2013

I was looking for a CPO SL550. I found one near me but it was a 2009 and I was looking for a 2001. Mercedes Benz of Orlando/Smart Center in Maitland Florida had the car i wanted. They were very responsive on the phone and via email and when I tool the long ride from Fort Lauderdale to Orlando they were very gracious and efficient. The whole transaction took less than two hours and that included a complicated trade in. Also,Tony in finance was very helpful and very low key for the guy who gets you in the end so to speak. All in all it was a great experience and I told them to calendar me for a 2013 in two years!

Ravi

Nov 14, 2013

It is a different driving pleasure than driving any other car. Mercedes has out done itself once again. MB of Orlando has made my buying experience very memorable & enjoyable one. James is very knowledgeable and his experience is well appreciated. As soon as you enter the dealership you will feel the warm welcome from the staff. They take customer service to the next level.

PATRICK OLIVA

Nov 3, 2013

IVE DEALT WITH BRUCE, THE USED CAR MGR. ON SEVERAL PURCHAS BEFOR IV ALWAYS FOUND HI TO BE ABOVE BOARD HONEST, PROFESNOAL AND ACCOMADETING. HE TURNS OVER HIS SALES AND IVE HAD THE PLEASURE OF DEALING WITH ROBERT OWENS, WHO WAS ABSOLOUTLY, A GREAT PERSON AND HELPD MAKE MY BUYING EXPERIANCE ALL THE MORE PLEASURABILE. IM A RETIRED AUTO DEALER, AND I KNOW GOOD SERVICE AND GOOD VALUES FROM FRO ANY DEALERS. THIS ONE STANDS OUT AS MY FAVORIT. AS WELL AS THEIR STAFF.

J.Codo

Oct 31, 2013

Nice dealership. Finance was a breeze, good inventory, nice facility.

Bunny

Oct 28, 2013

It helps that the used car I found there was close to perfect and at a wonderful autonation price. However, the customer service I experienced really sealed the deal. We were able to set the wheels in motion from home and everything was ready for us when we walked in sign our papers. Quick and easy service.

Kent

Oct 28, 2013

I called about the car and made an appointment. The salesperson (Glenn Volence) was waiting for us and immediately showed us the car. In 10 minutes we had a deal, and in 2 hours the car had been cleaned up and we were on the way home with all paperwork completed (including license plate on the car). This was the best car purchasing experience I have ever had.

Rafy1977

Oct 20, 2013

Great service by the sales rep. Jorge roque I will recommend this dealer to family and friends.

Mercedes Fan

Sep 24, 2013

I have always had a great experience and I'm impressed with the Dealer. This is my third purchase from them & I will always purchase from this dealer. The free car washes are a nice touch. I felt they gave me a fair price and they always deal with me in a very professional manner.

Not missing the Mustang

Sep 20, 2013

I did not want to miss any time from work and did most of my dealing with Jorge in Sales and financing with Tony either on-line or over the phone. The excitement Jorge had to get me into a great transition car from my sporty Mustang was contageous. Extremely helpful and accommodating! Tony was amazing - I had obtained a higher interest rate from my credit union and Tony came through with an unbelievable rate. I look forward to receiving the same great experience from the service department and I love my car!

Tray1

Aug 26, 2013

I recently purchased a vehicle from MB of Orlando. My salesperson was Glenn V. Simply put, I had a great experience! I live in Chicago and was attracted to this dealership because they had the exact vehicle I wanted and were easy to deal with. When I met Glenn in person he was personable and made the transaction seamless. I have already recommended him and the dealership to friends of mine in the area. When I need another vehicle, MB of Orlando will be the first call I make.

Ghmoore

Jul 11, 2013

Just went in to checkout the car. Had seen them around, in the showroom we met Buddy, the SALESMAN, all he needed to do was just explain about the safety and mileage. I was sold anyway. Then on to finance OMG!!! Just kidding, it went fine, everything was explained in detail, and all questions answered to my satisfaction.

J quinn

Jul 7, 2013

Bought our second car from Glenn Volence. Both times the experience was excellent. Glenn is very professional and goes the extra mile to be sure your experience is positive.

Patty Stokes

Jul 5, 2013

We had a wonderful experience buying our new car from Mercedes Benz of Orlando. Our salesman, Glenn, was the best! He explained everything, was honest, and went out of his way to make sure we understood how our new car worked. (new to us as it was a 2010). He actually found the car we were looking for and called us when he located one that matched our want list. We are thrilled!

Mike G

Jul 2, 2013

I highly recommend Jorge Roque from Mercedez Benz of Orlando in Maitland. He was very professional, personable and helpful. We love our new Mercedez Benz ML 350 and would recommend Jorge and the rest of the team at this dealership to our friends and family. They made the process simple and pleasurable with none of the usual dealership hassles or games.

Ms. Renee Anderson "ONE HAPPY CUSTOMER"

May 29, 2013

Mercedes Benz of Maitland Florida is the EPTIOME of what a car dealership is all about, THE CUSTOMER! Customer service is their forte! Mercedes Benz of Maitland Florida ensure that you are taking care of from the time you walk in, until you drive that vehicle home and following up with you the next day. The follow-ups were the most important. It provided me the re-assurance and security that I bought my viechle from the right Dealership. My salesman Glen and Finance officer went above and beyond the call of duty. I was one pleased customer and would buy from them again. This is my first Mercedes and I love it. Thanks Mercedes of Maitland Florida.

charles cameron

May 13, 2013

Ordered a 2013 GL350 last year, and finally received the car in May due to the special Designo leather upgrade. Salesman Glen Volence worked with us through the process and did a great job keeping us up to date on the status of the car. We love the car and are happy we bought it here.

Smart Driver

Sep 4, 2012

I was amazed at how fast the process was. Rami was a huge help and within 3 hours I was driving off the lot in my new smart for two!

Cubs Fan

May 1, 2012

I love this car. I'm impressed with the Dealer. They are helpful and the free car washes are a nice touch. I felt they gave me a fair price and dealt with me in a very professional manner.

divaformb

Dec 10, 2011

my experience was great ! Loved it. bought the car