Mercedes-Benz of Nashville reviews

Linda Holder

Oct 14, 2016

Bought our first Mercedes from Patrick Simms. We had a great experience with Patrick, who was very courteous and knowledgeable about the cars. We experienced a very easy buying experience with no high pressure sales pitch. The only problem we encountered was a problem with the store's email system. They were emailing us and we were not receiving them, causing us to wonder if they really wanted our business. I hope they get this glitch with the email checked. I certainly would recommend this dealership and especially this young man to work with for your purchase!

Don

Oct 13, 2016

Mr. Robert Posey, Assistant Service Manager was awesome taking care of our car for its scheduled maintenance. This is our first Mercedes and he has been so helpful with service/maintenance. I called about a month ago about a rock busting front shield and he advised me on which company and the exact windshield to purchase. A true professional and very friendly. Thank you.

Douglas Conquest

Oct 3, 2016

Purchased first Mercedes from the in 2012. Have new one I bought in Huntsville because of availability. But continue to use Mercedes Benz of Nashville in Franklin. Have always been happy with my service and treatment.

Benz Guy

Sep 27, 2016

Considering a car to keep for 10 years or longer? Your choice should be the Mercedes-Benz! With so many models to choose from how do you know which one is for you? Bea can help you make that decision. And she will be there to answer any questions after the sale. So which one will you choose?

Mama Jenn

Sep 23, 2016

Richard helped me quickly find what I needed...The sales/management/ finance teams are amazing !!They sincerely try to help you find what you are looking for..Give them a call.. you will not be disappointed...

AMC2016

Sep 15, 2016

Big mistake buying a vehicle at night. Next morning when I looked it over,I was not happy with things I didn't notice that night. Just 2 days after purchase, my car has to be TOWED back to dealership! I understand things can happen even with new vehicles, but this isn't something you expect from a high end vehicle only days after purchase. The only good thing I can say about this dealership, is that Lerome and Jon in service were very friendly.

Jpark

Sep 12, 2016

Never negotiable the price. Online customer isn't priority than walk in customer. Quick processing to purchase once they approve me.

Brett Jackson

Sep 8, 2016

Great dealership. I knew what I wanted coming to the dealership, although I had never met any of their staff in the past, they were very welcoming. For the first time, I enjoyed purchasing a SUV without gimmicks or haggling. Thanks so much.

MichelleS

Sep 6, 2016

Called service department for trouble with sprinter. Was advised to bring it in and they would look at it in 3-5 days. Wouldn't set appointment. This is unacceptable and not the kind of service expected from mercedes. Have dealt with several other dealers and Nashville is by far the worst. On twi previous seevices also had problems. The first time was for routine service. Took 6 hours for service that should have taken 2. They said it took 2 hours to remove air filter. I did it in 7 minutes. The second time needed tires. Coirdinated ahead time so tires would be on hand. When dropped vehicle off was informed it may need to stay overnight because they didn't have the tires. This is a pattern which has only gitten worse these past two years. Have attempted to speak with leadership, but they will not return phone calls.

William

Aug 24, 2016

Trey Billingsley provided exceptional service and personal attention during a service and subsequent follow-up repair. We were very satisfied.

Doss

Aug 22, 2016

Robert Posey did a great job. He followed up on additional needs.

coachjsm

Aug 22, 2016

Great guys to work with, and a really easy visit and buying process. Didn't expect to see nice older or higher miles cars there, but felt good knowing the ones they do have are of high quality.

happy customer

Aug 20, 2016

great customer service and very informative. Xavier Darden and Brigg Stoll, both we're excellent help and will be referred to friends.

Clarence Trail

Aug 12, 2016

Our experience was good. Everyone was so helpful and friendly. Kirt was our salesman and he is outstanding so nice and considerate. We would definitely recommend your dealership to other people.

fav

Aug 11, 2016

Jim "Mac" Mccullough is a terrific sales associate - took lots of time with me, while I changed by mind mid-stream! Very patient, very knowledgeable, very good deal on a 3-year lease. Love my new E300!!!!

Linda D

Aug 5, 2016

I have taken my car to this dealership for almost 10 years and the service is always excellent. From the service advisors to the shuttle drivers, all my contacts have been A+. I trust my service advisors (Trey and Gary) to know what is required and to make recommendations. I really couldn't ask for more in a service program.Linda D

Shiva

Aug 4, 2016

My experience was seamless. My advisor Nic Howard was very friendly and welcoming. Service provided here is excellent and most importantly i liked the direct access to the advisor thru a text message. Nic has done a great job in arranging a pick up ride for me with a short notice.

Juanita Levis

Aug 1, 2016

Kirt Kuhn is an awesome sales representative. This is my 8th vehicle purchase from Mercedes Benz of Nashville with Kirt as my sales representative. Kirt is professional and knowledgeable about Mercedes Benz vehicles and the company's financing options. Kirt is conscientious about the customer's needs while meeting and or exceeding their expectations. I would highly recommend Kirt Kuhn and the Mercedes Benz of Nashville dealership to anyone looking to purchase a vehicle.

Sherron Creasy

Jul 29, 2016

excellent review. Could not have been better.Asst Nic Howard was superior in his handling of the 30,000 Mtce checkHe was very accurate and through, very cordial and is a professional. I look forward to the next time!.

Soaring Eagle

Jul 18, 2016

Recently had the need for an emergency repair when my car stalled on I-65 S. I contacted Roadside assist for a tow; I called Rob Posey, my service advisor and let him know that I was on my way with my car being towed. I was accommodated immediately upon my arrival. By 9:00 am the next day, the car was diagnosed, I was contacted; by 1:00 p.m., my car had been repaired and I was on my way. MB of Nashville is always ready for business--that's the best way to be.

L. Baskin

Jul 17, 2016

Always excellent service. Over and above professionalism.

Nate Reynolds

Jul 7, 2016

My service experience with Mercedes of Nashville was totally favorable from start to finish. My Advisor ( Nic Howard) was waiting when I got to the dealership, got me processed in and out with a loaner in no time flat. I was totally pleased with my service experience.

Ray and Debbie Barrett

Jul 3, 2016

This is the fifth Mercedes we have purchased. We have always been very pleased with the Mercedes staff.

josh

Jun 30, 2016

Horrible service. No loaner cars. Driver forgot about me for over 45 mins.

Fred O'Reilly

Jun 30, 2016

Mr Nic Howard took excellent care of me when I took my Benz E350 in for an annual service. He set me up with a loaner car while mine was being being serviced. I was able to make it to my appointments with no issues. Thanks Nic.Fred

Pete P

Jun 28, 2016

Had what could have been a major issue while traveling through the area with my Sprinter Rv. Called and was promptly advised to bring to dealership where I was greeted and RV was repaired that day so I could continue on my trip. Gary Patel was professional & accomdating to my schedule.

C R BANT

Jun 27, 2016

best customer service i got from them, will go to them every time we had to do service to our car,

caroline

Jun 22, 2016

I came in to check on the suspension of my car. It was raising and lowering randomly and was worrisome. My rep, Stephen Horvath, was fantastic. I was given a loner car while they deciphered the problem. When the issue was finally discovered, Stephen was in touch with me detailing the problem and what needed to be done to fix it. He was thorough with descriptions and pricing. He also informed me of a brake pad issue that they also discovered. I came back to the dealership when he informed me that my car was ready. Unfortunately, once I got to the dealership, Stephen told me that he didn't feel comfortable giving me back my car----he notice that it had dropped an inch or so and was curious if it was truly fixed thoroughly. I appreciated his candid approach and willingness to accept their part in the situation. He upgraded my loner and was incredibly apologetic and gracious. It turned out that there was, indeed, something missed. They fixed it at no charge to me----because they had missed it. I came back to pick up my repaired car and it was washed and ready to go! Things happen and mistakes get made, and I understand that. But it's how you handle them that makes all the difference....Thanks Stephen!

Stacey & RIchie Rich

Jun 20, 2016

Alena is awesome! This is the 3rd Mercedes we have bought from this dealership and the customer service is always above par. But Alena has been the best to date. She is very easy to work with and makes sure to go the extra mile. She works with you over time to make sure you get the car that you want. She knew what my husband wanted and made sure to call us as soon as a car came in that fit his needs. And of course she was spot on! We walked out with the car that very same day. This dealership values its customers and does whatever they can to keep them. It's always the most stress free buying experience. Keep up the good work!

Questioning if service was provided?

Jun 19, 2016

I called and scheduled a service B for our R350 Bluetec. That process was easy and the service department worked with me to get the drop-off time I needed. That where the good ends. I'm not to concerned with the cost of the service, but more so with the quality of service provided. Within two months of the service the Adblue warning came on. I looked back at the service record and it stated that they drained and filled the Ablue tank. There is no way possible that this could have happened and the light coming on so quickly. We have tried several time to talk to the service department and keep getting the run around. We have left messages and no one has returned our calls. At first we called twice a week and spoke to the service secretary (which she transferred me to the service person responsible for our account). Then I started calling everyday for two weeks, I continue to wait to speak to someone. As this is the only dealer in this area, I will be forced to take the vehicle to a non-Mercedes repair shop. This wasn't the only issue, we purchased two new tires and now have issues with the tire pressure monitor. We didn't have issues prior to this. These things make me doubt the quality of service that was provided or if it was provided at all.

TFQ

Jun 19, 2016

We had an excellent experience in every step of the buying process. 5 star.

Tom

Jun 14, 2016

Our sales representative, Roman; service representative Gary; and business manager, Kim were all very helpful and efficient. We are quite satisfied with the car and the dealership

Lucy

Jun 2, 2016

This dealership is amazing both in their sales team and the service department. You are always treated with amazing care and respect

Mike

Jun 1, 2016

Who knew that buying a car would be so easy? MB of Nashville had a great selection of cars and our sales rep (David Goodwin) was knowlegable and very helpful. See for yourself and you won't be disappointed.

Terry Mimms

Jun 1, 2016

One word sums up Jan Crick and Kevin Taylor and the entire dealership...."Perfection"

Blessed Lady Dee

May 31, 2016

Wonderful help from Steve at Mercedes of Nashville. Dropped the car and went on my way. Notified when service was completed, and communicated with me during the process, so I was informed at all times.

S.K.

May 26, 2016

I've used the service center several times with different vehicles with mediocre customer service, but all repairs were top notch. I recently took the G63 in for a few warranty issues and Robert provided by far the best customer service I've ever received in a service center. He was kind, professional and communicated extremely well. Thank you Robert!

Curtis the Mailman

May 25, 2016

Wonderful experience buying my first Mercedes Benz(not to be the last), sales staffer Jan and finance manager Kim made the experience likable and seamless, and that's the first time I have ever said that about purchasing a vehicle lol. Would highly recommend.

C R

May 25, 2016

good fast service,GOOD DEALERSHIP,The sales staff were knowledgeable & were honest pricing for service.

Lynn & Chi-Chi

May 22, 2016

The sales staff were knowledgeable and were honest about pricing and availability. The pricing was in line with my research on average paid, and the sonic pricing was good. My sales person extremely helpful and very pleasant to work with.

R McVey

May 18, 2016

Leased a 2016 GLA 250 for my wife and we were extremely impressed with the customer service and sales process. Kirt Kuhn was our Product Concierge at Mercedes Benz of Nashville. He was very thoughtful and thorough from the moment we walked into the showroom. He took the time to answer all of our questions and took my wife for a test drive even though it was late in the evening. He met with her again over the next couple of days with appraisals and working out the features on the vehicle to find the one she wanted. When we went to pick up the vehicle, it was all ready to go. Kim Underwood had all of the financial papers ready and had us through the process fast. She worked with us prior to our arrival so that everything was in order and ready for signatures. She explained everything in detail, yet in a very simple and informative way. She made sure we had all of our questions answered. If you are looking for a new vehicle, we would highly recommend you go by Mercedes Benz of Nashville and ask for Kirt Kuhn. You will definitely be in good hands from start to finish.

SADixon

May 16, 2016

I cannot express how impressed I have been with the customer service that I have received from Lola Mashburn, being a female who knows nothing about cars, I feel so comfortable dealing with Lola and she does not make me feel like a idiot. Thanks again Lola for the great service.

jam

May 16, 2016

Unfortunately our automobile broke down between Nashville and Huntsville. Mercedes Benz of course towed our car for free to the nearest dealer but unfortunately it was closer to Nashville than Huntsville. Basically I bought a lot of parts (thousands of dollars) via service from the Nashville dealer and unknown to me all the problems the car had were not corrected. After I drove the car home from the Nashville dealer. The car would not start and the fluid leak was still there. This time it went to the Huntsville dealer and they corrected all problems for $200-$300 total. I did give the Nashville dealer 1 star since they paid for the $200-$300 total. If you live in Nashville, I suggest driving to Huntsville for your service. I know one Nashville customer who did when I ran into him at service while he was returning a Mercedes loaner car provided while his car was in the shop. He was very happy and I would be too if I did not have to go without a car and my service was done right.

Angie Lynn

May 11, 2016

This my first Mercedes, I have driven my Lexus for 9 years and it was time to get a new car. I did my research and decided to go with the C 300 for many reasons. I am very happy with my purchase and with the buying experience. Every one was so nice and friendly, especially Vincent and Joseph who stayed with us through out the whole process. LOVE MY NEW Car!

Ellen A

May 11, 2016

We have always had great service at Mercedes Benz of Nashville and our 80,000 mile service was as expected. Trey Billingsley gave us excellent attention and provided all the information about this service call ahead of time. Thanks everyone!

B. ANDERSON

May 4, 2016

I have owned six Mercedes over the past 40 years and Mercedes of Nashville has the best service department. With the growth of the surrounding area, the dealership has changed and expanded their service department to meet the needs of their customers. This is the only dealership I would give a 5 star rating.

The Breeze

May 3, 2016

I've been dealing with these folks, on and off, since I ordered my first M-Class in 1998. They treat me like an intelligent woman, valued customer and friend even though I'm not buying the most expensive car on the lot (and strayed to BMW for a few years). But that's their secret - they build and maintain relationships. I highly recommend them.

ANN HAYNES

Apr 24, 2016

I CAME IN WITH A CONCERN ABOUT A PROBLEM THAT HAD DEVELOPED WITH MY CAR.TECH NIC HOWARD AND ANOTHER TECH SOON DISCOVERED THE PROBLEM AND I WAS ON MY WAY WITH A COURTESY CAR WASH AND MY RADIO STATION BACK IN PLACE.

barry

Apr 20, 2016

Service dept was attentive, and took care of the problem with a professional attitude/aptitude. There was an issue that developed, and Mr. Howard was open, honest, and stuck to his word which made a big impact, and made a very positive experience.

Wayne Barlow

Apr 19, 2016

Eric was is one of the best service tech at MB of Nashville. He really made me proud again to drive a Mercedes. The service department makes a dealership and more like Eric the start will continue to grow and the sales will shine between them. Thank You Eric

MPK

Apr 17, 2016

Great dealer, we have purchased 3 Mercedes from them and will continue to use them.

Eric Skillern Mercedes cla 250

Apr 17, 2016

I bought a new cla 250. I had dropped my partner off to have normal service on his mercedes. I looked into the cal 250 and just had to drive it. Xavier Darden was an amazing help. I never planned to purchase a car on that day. The facilities are clean and all of the staff are great. Cooper was also very helpful during the transaction. I highly recommend this dealership.

RBryan

Apr 12, 2016

I have my Mercedes serviced at this dealership and they are excellent. Gary Patel always takes great care of me. Highly recommend.

Kiran_Ds

Apr 11, 2016

Good dealership and the sales person Vince Quarantello did an awesome job. Thank you!!

RW Goode

Apr 8, 2016

Our recent service experience at Mercedes-Benz of Nashville was outstanding. They went out of their way to address even the minor issues with our new Sprinter Crew van even though it is considered a commercial vehicle by Mercedes-Benz. I can only say extremely positive things about the service, parts, and sales personnel there. Their Service Manager Gary Patel and their Service Technician Michael Wolf were excellent to work with and went out of their way to take their time to provide information and explain all the details of what and why they were doing to our new Sprinter. In the future it will be well worth making the 100 mile drive from Huntsville to do business Mercedes-Benz of Nashville. Unfortunately people too often comment on line about negative experiences and do not take the time to comment on positive experience. Because of Michael Wolfs and Gary Patels professionalism, I am taking the time to share and recommend the service of Mercedes-Benz of Nashville. They were very knowledgeable and extremely generous with information explaining in detail everything they could do to our new Sprinter.

JDS

Apr 7, 2016

Everyone was exceptional with exceptional customer service. We will definitely go back again!

Jay

Apr 2, 2016

Looking.for a used car was easy. Greg Miles made it a great experience

Greg Dwight

Mar 26, 2016

While driving to Nashville on I40, my GLE350 SUV had the engine symble illuminate amber. I called Mbrace and they assured me that I could continue to Nashville and have it serviced without damage. Upon arriving at Mercedes of Nashville, I was greeted by Lola in the service department. I explained my circumstance and problem. She had it back in service and repaired within 2 hours. It was an O2 sensor. I was on my way in no time at all. Lola was very professional and conscientious thus a very positive experience. This Mercedes dealership is fortunate to have her.

Ms. Elizabeth H.

Mar 25, 2016

Mercedes Benz of Nashville has the best service department environment that I have ever experienced. I think of it as the "red carpet" service experience. The minute I roll into the garage, I start feeling like a celebrity. Everyone is so attentive and knowledgeable.

Benjamin

Mar 21, 2016

I am 68 years old and this was the best car buying experience I have ever had.

East Nashville charmer

Mar 14, 2016

I've avoided buying a new car for more years than I care to say, but my experience at Mercedes-Benz Nashville makes me wonder what took me so long! The total experience from beginning to end was delightful--the people at the reception desk, the salesmen, the financial advisers, etc, have all gone a long way to lift my cynicism about buying things! At Mercedes, the team understands the good offices of a well-honed public relations effort. If you go, ask for Kurt!

Ashley

Mar 12, 2016

I purchased my first car (from a dealership) two weeks ago and I was extremely nervous! I had never had a car note. I never had to go through the process of buying a car like that. I always felt like dealerships were pushy and always out to make sure they came out on top. But at Mercedes-Benz of Nashville, I didn't feel pushed. AT ALL. I bought a 2013 Altima and the price was unbeatable! Brad was AWESOME. He was laid back which made me feel better and if didn't know the answer to my question, he found out ASAP. Even though they were busy, I never felt rushed and when Brad had to multi-task I never felt forgotten. When I notified him of a problem with my door, he got me in immediately. After dropping off my car, they fixed it immediately and I know Brad was a big reason for that. My first car experience was perfect! I have told all my friends to go there!

jnashville

Mar 3, 2016

With a de facto monopoly for MB in the Nashville market, I think that they slid by for a long time...especially in the service dept. Overbooking, slow turn around on simple service jobs, loaners not available or not kept clean, "complimentary washes" taking forever, poor communication, not respectful of client time, etc. etc. BUT...lately, I have noticed improvements in most of these areas. So, compliments to them on the effort! Waiting facilities are still lacking for a luxury car dealership...but...one step at a time. Keep it up!

ES-ATL

Feb 29, 2016

Worked with Manager Cooper Hopkins and Patrick - these guys are the real deal. My wife and I drove from Atlanta to purchase our MB and WOW! this team knows how to make you feel important. They were waiting for us at the door, greeted us by name, and provided the best buying experience we've ever had. I would definitely recommend buying a car from Cooper/Patrick and MB of Nashville.

Wray

Feb 27, 2016

I found my buying experience at Mercedes-Benz of Nashville to be an outstandingly good experience. David Goodwin was the Sales Representative that really helped my wife I get the Sprinter Crew Van we had been considering buying for over a year. We first met David last year while looking at Sprinters. He was very helpful by letting us test drive and thoroughly examine their Sprinter Vans last year. We visited other Mercedes Sprinter dealers in the south east, but because David had gone out of his way to help I wanted to give him my business this year when we finally decides to get a Sprinter. There is a very long lead time to get a Sprinter with specific equipped like I wanted and David was familiar with what I wanted. When we went back in February he spent a lot of time searching the Sprinter inventory throughout the US and all the in-process Sprinters. David found the only Sprinter Crew Van probably in existence that was very close to exactly what we wanted. He continued to work with us and get the van shipped to their location in a very timely manner. My wife and I picked up our new Crew Van last week and David continued to devote his time and introduced us to the Sprinter Certified Technician and the Service Manager who were also very helpful with my special request. The guys understand my unique request to take care of activating a special feature in the Sprinter's software and made an appointment for me to bring the van back in and work with Mercedes to take care of my request. I consider this outstanding customer service typically not found anywhere else. So far I can't say enough good things about my positive experience at Mercedes-Benz of Nashville and David Goodman who was excellent to work with. My wife and I have experience with several dealers selling premium cars, so far we are very pleased with M-B of Nashville. We were not treated like a "mark" and someone to be taken advantage of by the sales staff. Wray

Pat Creech

Feb 20, 2016

Nic is our service rep. Nic is awesome!!! Very helpful on advising repairs. Very helpful on a rental for me while my car is in service.

Gptmom

Feb 16, 2016

So easy - called for first service appt. picked date and requested loaner. Got reminders for appt. have purchased 2 times from mercedes. Nic took such good care of me. That is why I have a mercedes and not bmw or infinity or Lexus. Nic gave me his phone number that goes directly to him to leave messages . Cannot say enough about this dealership! Really nice service for an old lady! Nic is great!!

Carol and Elisabetha

Feb 2, 2016

We have trusted Mercedes-Benz of Nashville with our vehicle for more than 20 years. They always do an excellent job in the service department. Mr. Jeff Mullins is fabulous - communicates throughout the repair process, and always lets us know what's going on.

KevinMDX

Feb 1, 2016

I purchased a used car from dealership in under 1.5 hrs total time. The salesman, Jim Sheridan is first class and made the experience smooth and pain free. I would definitely recommend buying a car from Jim and MB of Nashville.

perry and kim

Jan 31, 2016

This is the second Mercedes we have purchased. Even though we live in Ky we came back to nashville because of the customer service. Can't say enough about Tony M.- from the initial texts and emails to the actual purchase and all the followup- professional and super nice. We appreciated that so much. Also detailing us about the car and the financing process super simple- again due to excellent customer service- we were approved before we ever left kentucky! We are enjoying the car and again thanks- Perry and Kim

Perry and Kimberly Hume

Jan 29, 2016

Purchased our 2016 Mercedes SL550 in December our sales representative Tony Manderang was excellent he answered any questions and stayed in contact with us. I would recommend Mercedes of Nashville to anyone looking to purchase a new Mercedes.

Molly Bass

Jan 26, 2016

This dealership has always been very helpful, courteous, explained in detail what needed to be done to the car. Nic was super & personable he was well informed of what was being being done to the car and kept me informed all day as the car was being serviced. I have no problem going back or giving a verbal review to anyone. The Bass family.

Sanghamitra Sinha

Jan 21, 2016

Service was poor. I had a flat tire and was only 3 minutes away. I called the dealership and i got bumped around. Someone could have said help is coming.I did not have a phone and had to borrow someone else's to make the call and had to make several as they did not call the roadside help on my behalf. Lost 1 hr in the process. roadside help technician was great and got me going in a few minutes. Had problems with the dealership as they made me feel devalued as a customer. Arrived at the dealership at 11:30 am and attendant said that they were busy and I had to wait till 12:30pm as the technicians were on break. at 12:30pm, was still waiting. it became 2:30 till I did not get any attention. when I got pretty upset as there were folks that came after me and were helped. I was surprised that the attendant did not make any efforts to log me in. Finally, at 2:30pm Lola Washburn took all my details and asked me to leave the car to be serviced. She was empathetic and considerate. i was given a loaner car and my car was ready by the end of the day. I am diabetic and was not feeling well. The 3 hour wait was grueling. I had only a tire to be replaced. They had it in stock. It could have taken less than 1/2 hr to fix. I wasted nearly 1/2 a day just to get a tire fixed and a lot of aggravation.

Plucks

Jan 18, 2016

We've purchased 3 cars from this dealer and have pretty much had the same service advisor (Jeff Mullins) for 15+ years. Nothing wrong with the purchasing process, but it is the service that keeps us coming back.

Nilda Cobos

Jan 17, 2016

NIC HOWARD IS THE BEST! Nic is always polite, direct and informative. Our experiences gets better and better.

Vito

Jan 15, 2016

What a Great Place. Our Service advisor, Robert Posey, was great. Gave us an average time it would take, and it was done. Then we asked him to explain some of the tech stuff and he did in layman terms. We come from a generation where Radio was an option and AM . AM/FM was much more $$. He was very patient and helpful. Great Place

Sheffield

Jan 12, 2016

The service we experience is always super. Robert Pose is always available and willing to answer any question I have about my warranty or service. I will continue to be a local customer to this dealership and highly recommend it to others.

Carolina Fan!

Jan 12, 2016

I found an SL500 that I was interested in and Kirt did everything in his power to make sure I was able to purchase this vehicle. Being a lifelong sales representative myself I really appreciated his professionalism. He followed up on every single detail and when I went to take possession of the car it was absolutely flawless. Couldn't have asked for a better experience. And the GM, Harold, was amazing as well. I have nothing but good things to say about both of the gentlemen.

Vito

Jan 9, 2016

2 reviews 5.0 star rating 1/9/16 I never thought that I would enjoy any kind of experience at a car dealership, especially when purchasing. There was absolutely no pressure. Our salesman, Roman, was a charm. He answered all our questions Told us the truth about the Mercedes we were considering purchasing. He told us of programs available and what cars were in our price range. when we found a car we liked, He didn't give the most common statement Put a Deposit NOW it May Not be HERE LATER. Which is always a CROCK. He is a GREAT salesman with absolutely NO pressure. We spoke for the next few weeks and ended up purchasing a Mercedes from him. First time we've ever purchased a car and felt good with the deal we made. Thank you Roman If you go to Mercedes of Nashville, See Roman, tell him Vito sent you

John

Jan 6, 2016

Robert Posey is my service advisor and he is fantastic. He has helped me many times and is always knowledgeable, practical and attentive. I just retrieved my auto from another service that was, as usual, excellent and prompt. I have also recently purchased a car from this dealer. Jim "Mac" McCullough was our salesperson and he was excellent. I'd recommend him and this dealership.

KLT/GRT

Jan 6, 2016

This is the second new Mercedes we have purchased from Mercedes of Nashville. We have been pleased with the sales and service personnel. I would highly recommend this dealership to anyone. They are professional, fair and thorough. Most of all they want you to be pleased with your purchase. Our sales persons, Kirt Kugh, and Mike Francis, were outstanding. We were able to work to an agreement and their follow-up after the sale has been tremendous. After 10 years of dealing with this dealership, I feel a connection and loyalty.

Vanfan

Jan 5, 2016

You could not ask for a better sales experience than I had with Kirt. His knowledge, professionalism, and dedication to making things easy for the customer made acquiring my vehicle in the midst of the Christmas-New Year holidays effortless. Thanks to Kirt and his team for making our New Year start off with a new ride in the driveway!

Vanfan

Jan 4, 2016

This is my first experience with this company. It won't be my last!!! When I found the vehicle I wanted at another dealership, Mercedes Benz of Nashville went to work right away to get it transferred to their inventory. That was December 30, 2015. In spite of holiday financing delays and problems with the other dealer, this company made things happen that put this vehicle in my driveway the next day! They made my New Year happy. The team at Mercedes Benz of Nashville is highly professional, well-organized, easy to get in touch with, and thoroughly trained. If every business operated in this fashion, the world would be a better place.

Ted J

Dec 30, 2015

I've bought an ML, a C, and an E from MB Nashville. Why do we keep going back? It's the people. It starts with H2 at the top, is evident in the purchase process with Brad and team, and the service experience with Gary is ALWAYS exceptional. We won't shop anywhere else as long as they're there to take care of us.

BobbyP

Dec 24, 2015

I received excellent service from Mercedes Benz of Nashville. Robert Posey was my service manager and took care of my E350 service needs. Robert provided timely updates to keep me informed. I will definitely return to have my car serviced. Because of the service I received, my next MB purchase will be from this dealership.

Anna W

Dec 18, 2015

Once again, Gary Patel took wonderful care of us and our G wagon!

Vince M.

Dec 13, 2015

As always, I received excellent service from MB of Nashville. Robert Posey was my service manager and took care of my E350 quickly for me. I travle over 70 miles to get taken care of by this dealership, and they do not let me down.

Scott

Dec 7, 2015

I was looking to trade in my 147K mile Toyota SUV for a newer C Class Mercedes. My representative, Chris Hayes, was extremely helpful and patient as I test drove a handful of vehicles on the lot. After going back and forth on a couple, I ended up purchasing a 2014 C Class 240 Sport. Chris made the trading process really easy for me and was a huge advocate for my trade in car value, which helped me tremendously. I definitely felt like I was getting a great deal on a great car. Everyone that I spoke with was super friendly, accommodating, and professional.

Blythe

Dec 6, 2015

Jeff Mullins always does an excellent job. He gets my car in quickly and takes care of it as if it's his own. Tremendous asset to the company!!! Also bought a new car. Jim Mccullough is the best!!!! Took great care of us. Wonderful experience.

Janice

Nov 22, 2015

Easy buying process & fast friendly service, great service advisors.

MMI-owner

Nov 22, 2015

Almost 240K on my 2005 M-class. M-B of Nashville has serviced this truck since it was new and if you jumped in it now and drove it, you'd think it was a 50K vehicle. Wonderful vehicle, serviced wonderfully!!!

Amy T.

Nov 21, 2015

I had been looking for a used, low mileage C250, white with tan interior for months! After my first sales person left the dealership, the second one never returning my call, I hit jackpot with Patrick at Mercedes Benz of Nashville. He and Chris both helped show me the call and were great. Because of my work schedule I could only pick up the car on a specific day. Although it was Patrick's day off, he came in to walk me through every gadget and button on the car, even helping me load my radio stations.

Fred

Nov 19, 2015

I was not the easist customer since I was looking for a very specific model and interior over the phone. Bradley and Allison were fantastic to work with and made sure they found the exact model/trim vs, trying to sell a different car. High degree of trust with the team.

JPM & DRM (Nashville)

Nov 15, 2015

My wife & I have dealt with Mercedes of Nashville for years. Both of us have found the entire staff to be professional, knowledgeable, courteous, and helpful. I really don't think anyone could ask for more.

Ann Johnson

Nov 14, 2015

Every time I take my car in for service at the Mercedes dealership in Cool Springs Nashville, I know my car will have the best care as Robert Posey is the best service guy there is!!! I feel he goes beyond what is necessary to make his customers happy with their car! The dealership is comfortable and everyone is great to work with. I can say for sure, other luxury dealerships "DO NOT" have what this dealership has in Customer Service and I feel they have the best employees that all really care!!!

Graciela Rojas

Nov 12, 2015

My experience with Mercedes Benz of Nashville was absolutely wonderful. Everyone that assisted me from Mike Francis, who walked me through the process of selecting the car I wanted . Chelsey Bain, who contacted me immediately upon selecting my new Mercedes. I am particularly grateful that due to my coming down with the flu and could not make my purchase appointment, they held my car for over a week until I was well enough to come in. Thanks so much to Harold Hamilton, General Manager and his friendly, accommodating and professional team. I am absolutely delighted with my new car and would highly recommend Mercedes Benz of Nashville! Warmest regards, Graciela Rojas

thrd

Nov 3, 2015

I highly recommend Mercedes Benz of Nashville. Great people and great customer service. Just purchased my third car from them and would not look at any other mb dealer. Brad Synder is the greatest.

Douglas

Nov 2, 2015

I have bought 6 or 7 Mercedes Benz. I will never buy or have my car serviced at this dealership. The service assistant was nice but the service, amount charged, etc. was absolutely terrible. i will never go back.

Unhappy buyer

Oct 29, 2015

Took 5+ hours and was not shown the operational features of the vehicle. Received the new vehicle on reserve, out of gas.

Paul Fontenot current and future customer.

Oct 29, 2015

This is the best dealership I have ever bought a vehicle from in 30 years of buying vehicles. I was so impressed with their no pressure approach and easy financing that I am going to by my next car from them and will continue to be a future customer. I expected to be held there for hours but my wife and I walked in and out within an hour with the Lexus. I went online on Thursday and found the Lexus at this dealership. That night I filled out the finance application and Friday I called and asked to test drive the SUV on Saturday. I drove there on Saturday and my application had been approved and drove home with the Lexus the next day. I was waiting on the shock factor and it never came. The price that we agreed on was the price that I paid and it stayed that way through the whole process. That is the first time that's ever happened to me. Normally, the price gets higher the longer you are kept waiting and then when I get to the point of signing the paperwork its $ 1000 more than what You agreed on. NOT at this dealership. The price never changed and I am still amazed at the honesty and professionalism of this dealership. If I were reading this, I probably wouldn't believe it but I am real and this is all true. Try this dealership and see for yourself. They don't pressure You at all. If you want to buy it cool and if You don't cool. AWESOME DEALERSHIP and stress free process all the way to the end. Sincerely, Paul Fontenot

Momof2

Oct 27, 2015

After my last Mercedes was totalled by another driver, I came to Mercedes-Benz of Nashville and met Mike Francis. He was very patient and helpful in showing me several cars that I was interested in. Compared to other dealerships/car brokers, I found the vehicles at Mercedes-Benz of Nashville to be in the best shape, clean, and with better certification and warranty options. While I had not planned to purchase a new car before the accident, Mike made the process easy and was very accommodating.

Doug Lange

Oct 21, 2015

Disappointed and frustrated. I paid for the car's service and waited for 30 minutes before going back in to see why my car had not been "brought around" to the front for me to leave. Went to cashier and no one there. The person from Parts had to find someone. Then, it took another 13 minutes for them to find my car and bring it around. There was no complimentary wash. The person made no apology for the terrible service. Just got out of my car and walked away. I bet I noticed at least different service people milling around and no one could help. I hope the service the technicians gave were better. I suppose I will find out.

Multiple Benz owner

Oct 16, 2015

Brought it in and was told might be 2 1/2 to3 hours. about 1 and 1/2 hour later advised it was clean and ready to go. No complaints!

Tom

Oct 13, 2015

Trey was super helpful scheduling the appointment to my needs. Jimmy treated my wife well when she delivered the car and kept me informed about the work and arranging pickup. The service cashier position met my needs only with extra prodding by me but then met my request fully. Thank you for another satisfactory experience.

Josh

Oct 12, 2015

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other. My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Josh

Oct 11, 2015

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other.My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Josh

Oct 11, 2015

My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other. My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.

Bryce Northcutt

Oct 4, 2015

I had to replace my keyless key fob and Gary Patel was easy to work with and took care of it with little hassle. I showed up to my appointment an hour early and he was able to work me into the schedule which was nice. I'll use the service department again for sure.

Amy Fuge

Sep 29, 2015

Great cars great people been part of the "family" for over 10 years.

Ann R

Sep 27, 2015

Robert Posey had been our service advisor in the past and has always gone above and beyond. So when our current service advisor was on his day off, we asked for Robert to fix an oil leak. We did not have an appointment and could not get a loaner, so we had to leave our GL 350 at the dealership. It was ready the next day all washed and cleaned. I think they need more loaners though.

Don Dey

Sep 23, 2015

I had a wonderful experience with Jimmy as my Service Advisor. He took the time to talk with me at length regarding maintenance issues on my beautiful 2006 MB E350 Station Wagon. Jimmy was patient, thoughtful and helped a great deal with the whole process. I am grateful to have such a wonderful Advisor! Thank You. Don Dey

margaretg

Sep 4, 2015

I have had been dealing with this MB dealership in Nashville for 15 years, and most times I do need a loaner vehicle. I usually have to wait 10-14 days to get one which is no problem, but they have ALWAYS been clean and a full gas tank until this time. I could not believe it when Nick opened the door and the floor mat was dirty and even worse on the passenger side. At least the seats, dash and back seats were clean, but then he mentioned that the tank was about 3/8 full so I could bring it back the same way. He did mention that the detailing that I had requested may not be done until the next day, since they were short a guy. So I really think this is a temporary problem, since I read another review stating the same problem.

M & M Family

Sep 3, 2015

The customer service representatives are amaziing definately a 10 out of 10. Did feel like the cashier in the parts section was slightly cold and rude not as friendly as the entire service staff. I will say one thing. they do need to do something about the loaner vehicles! My loaner vehicle was filthy smelled like someone had a cat in there and stale smoke. The floor boards back and front were disgusting and I truly did not want to drive that vehilce. My clothes smelled so filthy and was quite embarassing sitting next to my CEO during a huge meeting. Please please please clean your loaner vehicles!

Elvis Lordson

Aug 31, 2015

My agent "Vince Quarentillo" and his manager has done exceptionally well to convince me to buy this car. I appreciate their hard work. But at the sametime MercedesBenz Financial has done every effort for not to purchase this car. They need to improve a lot...... after all they are selling their own product

Doug

Aug 31, 2015

Took my car in for one of those problems that ruins your drive. MB of N found a computer code and made the repair. It did nothing to repair my problem, however, and I took my car back. Here is where the problem starts. I explained my engine problem in as much detail as possible and emphasized that the car needed to be driven by a service tech. I was given a loaner that was filthy on the inside and outside, it had this strange odor, as if someone had stored their dog in the car for a couple of weeks and the smell of smoke was emphasized by the cigar butt in the ashtray. Not a good start. After a couple of days, I received a call telling me that they could not find my problem after extensive driving and that I could retrieve my car. I went to the dealership, paid for a minor cosmetic repair and began to wait for my car. After 55 minutes and one inquiry, my car was finally delivered. The car was extremely dirty, which was strange since my service receipt clearly showed that my car received a "complimentary wash." The first thing I noticed when I opened my door was the dirty handprint on the inside door handle and the dirty footprints on my brand new carpeting. I began my drive home. At the first red light, my engine began missing again. Apparently they did not drive all the way to the first red light past the dealership. Would I recommend this dealer to a friend? Yes, but now I would have to add a caveat.

Anna Willingham

Aug 27, 2015

Gary Patel and his team did an excellent job as always with the service of our G wagon.

CyclingForAwareness

Aug 14, 2015

Here's a first. I called to get a new key, both purchased and then programmed. Short notice - my fault. While I won't comment in detail on the very favorable experience with the Parts Department, they too were exceptional. Now, the Service Department and programming. Bottom line - BEST I'VE EVER EXPERIENCED. Now, why. 1. THEY GAVE ME OPTIONS. Said: "It would be best to leave the vehicle, but they could work me in". 2. THEY SET EXPECTATIONS, BASED ON MY CHOICE. "Could be all day, based on others scheduled, and ahead of me." 3. THEY INSURED I WAS COMFORTABLE, AND CONFIRMED EXPECTATIONS. Waiting area was well considered, whether for a short, relaxed wait or for someone needing to get work done. 4. AND THEN, THEY EXCEEDED ANY AND ALL EXPECTATIONS. About 90 minutes later, the Service Manager stepped in and said I was ready. He had cautioned me when I arrived that it could be late afternoon before they could get to it and importantly, that was the expectation set before I arrived that day. 5. RESULT. My wife needs a new vehicle. Now, Mercedes is back on the list because of this level of Service. It's worth the drive!

dduck

Aug 13, 2015

This is our first mercedes benz and first time to take it for service. Employees were very friendly and a very nice clean dealership. A great experience and staff seem to care about their customers. Thanks!

R. McMillan

Jul 26, 2015

Meticulous attention to detail by the AMG tech, Derrick.

G Wagon Girl

Jul 25, 2015

Great service! Gary and his team did a wonderful job.

New MB Owners

Jul 18, 2015

Everything was good, starting with excellent communication with our representative, punctual service start time, customer communication during the service, to pick up. We have owned several luxury cars and felt that we were being herded through the service department. MB Nashville was a relaxed experience.

Cathy

Jul 16, 2015

Excellent and very friendly service. They went out of their way to help and please me as a customer. Thank you! Highly, highly reccommend it!

Jim Terry

Jul 7, 2015

I was in for service on our ML350 and it was a good experience. I live 2 hours away from the dealership so I wanted to be sure everything went smoothly. Gary Patel was excellent to work with. He kept me informed thru the process and arranged for me to get dropped off at another appointment and picked me up when that was over. Great Job Mercedes of Nashville!

Dale Dickey

Jun 24, 2015

I always receive great service from Mercedes of Nashville but my new Rep, Brien was just excellent. Carl the driver who took me home and back to get my car was also great and a pleasure to ride with. I have been using this dealership for over 12 years and multiple Mercedes that I.ve owned. Great team and service all around.

Mark

Jun 22, 2015

Keep up the great work. Service writers and technicians are the most competent I have encountered.

Don/Nashville

Jun 9, 2015

Nic Howard was quick to respond with a loaner and getting the repair work underway. He went the extra mile to make sure our ML is ready for our next trip. We would ask for him again when service is needed, and highly recommend this dealership.

T B Diehl

Jun 8, 2015

While attending a Mercedes Benz club event, where we were meeting at the dealership to take a caravan to the Jack Daniels distillary in early March, my 59' 220s broke down. I drove it to the dealership,parked it, and went in for a brief meet and greet. Upon getting back in the car, it would not start. I tried everything that I could think of , but nothing. So,I had it pushed to the service area to see what they could do. It took three months! Don't get me wrong, I'm not complaining. The thorough process that mechanic Derrick Davidson took uncovered many problems and potential problems. To correct these took locating hard to find parts, ordering them and waiting for their delivery. Service technician, Jeff Mullins kept me informed along the way of all problems and estimates for the repair. I have owned this car for 37 years and it never left me stranded. It is as if it knew it needed attention, and stopped where it could get it. I am very happy with the results, and would recommend the service facility highly. In retrospect, it was lucky that I did not make it to Lynchburg that day!

MercedesService

May 29, 2015

I didnt want to rate my experience because I felt after someone read this entry they could decide for themselves. I brought my car into the Mercedes Dealership located in Franklin, Tn on 29 May 2015. My appointment was for 9:30am and I arrived a little early around 8:40am. I was greeted by a gentleman and then told were I could wait. I brought my car in for a new key FOB and to have the check engine light reviewed as it was on. I sat in the waiting room completeing some work and didnt give much notice to the time. I then realized it was 10:35am and I wandered out to the service area to ask if I could have an update concerning my car and I noticed it was still in the same spot I had originally parked it two hours earlier. At this point I asked one of the reps and he asked if I spoke to anyone concerning why I brought my car into the shop. I told him that I spoke with a gentleman when I arrived and that he took my keys and for me to wait in the room they have in the dealership. I was then told of the rep who would be handling my car and I met with him in his office. At this point he didnt even know that I dropped my car off for an appointment. I informed him of when I arrived and he walked out with me to my car and let me know when it should be completed. He said it should be done around 4:30pm and I asked how that is possible. He said I could bring it in for another day but I dont have the luxury of wasting my vacation days to come in and have my car worked on. Plus I am an hour away from the dealership so its not an easy task to drop on by throughout the day. I told him I will sit here at the dealership until it gets completed. So here I sit right now as I type up my current experience at the Mercedes dealership.

ron pickard

May 27, 2015

SL 65 2007. Went in for a routine service and advised needed $8K work..agreeded..picked up..brakes and steering had issues. Took back..on way home check engine light..went into limp mode..do not use this dealer..they are not reliable people. Ron Pickard Savannah Tn. 731-926-4008

Don S.

May 20, 2015

Bought a 2013 Mercedes-Benz Certified Pre-Owned E350 listed on the Internet and worked with Emilio Vivaldi, Internet Sales Manager. Emilio picked me up at the Nashville Airport and took me to the dealership, where we closed the purchase in slightly over an hour. Everyone I came in contact with was friendly, knowledgeable and personable. The E350 was detailed and ready to go when we arrived at the dealership. Emilio gave me the key (fob) and told me to look it over and drive it while he went inside, which I did. He gave me a brief tutorial about the many features on the car and answered all my questions. Emilio then handed me off to Alison to take care of the financial aspects. She, too, was both friendly and efficient, and the paperwork took a bit less than fifteen minutes. As I drove toward I-65 South, I reflected on just how smooth and easy the transaction was--from start to finish. Never was there the slightest hint of uncertainty or the questioning of the credibility or professionalism of the people I dealt with at Mercedes-Benz of Nashville. I commend them one-and-all and very much appreciate their making this buying experience as easy as buying a pair of shoes!

E'villeGL

May 16, 2015

Our experience with Mercedes-Benz of Nashville was excellent. They have a wide inventory and some of the most knowledgeable staff I've encountered. We live out of state and had to return to take delivery of our vehicle. Jan was the best, coming in on her day off to accommodate our schedule and even remembering our kids' names. Anita made the whole process quick and easy. They demonstrated expertise and professionalism to the very definition. We will certainly consider returning for our future vehicle needs.

Jordan

May 3, 2015

The salespeople here are very upfront and transparent and wonderful. We love our new 2006 Prius that Richard helped us buy!

TomP

Apr 30, 2015

As usual, courteous appointment setup, drop-off and pickup. No complaints!

Chip

Apr 27, 2015

I had a wonderful experience with getting my 2015 C300 at Mercedes Benz of Nashville in Cool Springs. My rep Brad Snyder and General Manager Harold Hamilton gave me all the attention I needed and made my decisions easy based on the criteria I gave them. They even put the Mercedes cross hood ornament on my car even though they don't come with them anymore. A nice touch and an example of them going the extra mile to make sure I was happy. Great job guys.

Shortman

Apr 27, 2015

Having purchased several high end autos of various types, we keep coming back to Mercedes-Benz of Nashville with the knowledge we will always receive the utmost in professionalism throughout the process of buying and service

ALee

Apr 17, 2015

Timely and dependable service with Gary, he is good with communication and clear about all expectations.

DWNashville

Apr 9, 2015

We bought a new Mercedes from this dealership for a Christmas present and was pleased with the sales agent BUT the Service Dept is not as customer friendly. We had a knot to come up on the left front tire the size of an egg. The service rep immediately said it was our fault saying that we had hit a pothole. Amazing to me how they were able to see this as there was no damage to the wheel itself and we knew we HAD NOT hit a pothole. The rep refused to believe us and said that the tire was not covered under warrant with only 3400 miles on it. Because of this person I will not ever but another Mercedes. I thought when I bought this car for my wife that I would be getting an exceptional vehicle that came with an unpeckable service but this is not the case. They were only interested in looking out for themselves and believed us to be liars.

Car fanatic

Mar 31, 2015

Negotiations were a breeze compared to other dealerships. Salesman very knowledgeable about product. He was good at working toward our pre-stated goal on vehicle and cost.

NDfan

Mar 23, 2015

Great job by the staff at Mercedes-Benz of Nashville. I would definitely recommend working with them even if you didn't purchase from them. They're a well-oiled machine over there.

Jeff R

Mar 21, 2015

I have owned Mercedes vehicles for quite a while now and have always had them serviced at Mercedes of Nashville. While I haven't always purchased my Mercedes from this dealership they have always made me feel like a special customer in Service. I have recently begun purchasing my vehicles from them because of the great relationship I have with them. To say that I am happy with this dealership would be an understatement. I not only have a trusted advisor for my car, but great friendships as well. Jan has been wonderful during the purchase process and Nic has been my trusted service advisor for a while now. Thank you Mr. Hamilton & Mr. Hudson for taking the time to put together a top, class leading team!

UK Wildcat Fan

Mar 16, 2015

I was in Nashville for the SEC basketball tournament. I live in Lexington, KY. After the Thursday evening games on the way to our hotel near the Opryland Hotel I ran into a pothole - destroying the right front tire. The small spare was put on, and I called this dealership on Friday morning. I spoke to someone in 'parts' who told me my size tire was in stock, and then was transferred to 'service'. Julie was kind to 'get my information', and told me they were pretty full on Friday, but maybe could work me in on Saturday. I arrived at the dealership about 7:45 am on Saturday for their 8:00 opening. While checking me in I was told that week they had 43 instances of tires damaged by potholes on the Interstates around Nashville. Nic, the Assistant Service Manager came to tell me the back tire was damaged as well - so I told him to replace both. About 11:00 am he came to tell me all was fixed. They made sure the 'tire pressure' signal on the dashboard was 'reattached', checked other places under the car for damage, and washed the car. The service provided was excellent; the people were very friendly, caring, and helpful. And, I was able to get to the noon game in the SEC basketball tournament. This was an A+ experience.

FL2MN

Mar 11, 2015

We were on a trip from Florida to Minnesota in an MB E350 when we hit pothole on Hyw 24 outside of Manchester, TN.. The tire blew out -we called the MB dealer in Nashville to see if they could get us in for a replacement tire - The were completely booked the next day but were able to get us in, replace our tire with a matching one and get us on our way in 2 hours - they were absolutely fantastic in their service, We can not thank them enough for the quality workmanship and their ability to accommodate us in our emergency - Thank you so much - I would recommend their service group to everyone !!!

Gayle, Hawaii 2015

Mar 2, 2015

Thank you for making my car maintenance appointment so easy. Everyone was nice and helpful. The dealership facility is very clean, and the staff take very good care of you. It is a pleasure to recommend this dealership.

MMI owner

Feb 15, 2015

Whether it is service or sales, count on M-B of Nashville to exceed expectations.

Mike Davis

Feb 4, 2015

The customer service was excelent and they had my loaner car ready to go and when I picked up my car it was cleaned and detailed.

Tom

Jan 22, 2015

Having purchased my vehicle from the dealership, I was there for warranty repair. Being met in the service area when you arrive by a service representative is very nice. In my case, it was Trey Billingsley who was very helpful since my service rep was out sick. He managed my case while I was out of town until Brian Campbell returned, who then picked up and made sure all was taken care of. He even noticed I was due soon for scheduled service and recommended getting it done now which saves me another trip to the dealership. All in all, a great experience again.

christl

Jan 20, 2015

the best service for your car iam very happy that I went there.

Randy

Jan 17, 2015

Outstanding service, Curtis was great!!!!!!! Could not have been better.

Happy Brentwood Driver

Jan 15, 2015

This is the second car i have bought from this dealer in a year. The service and sales staff provide the most comfortable buying experience possible. No hassle, no pressure, fair price. I was able to make my purchase in less than an hour which is unbelievable when buying a car. I will buy more cars from this dealer in the future. Happy Customer in Brentwood.

Robby & Lyndsey

Jan 8, 2015

My husband and I recently purchased a GL450. We were just "going to look" and fortunate enough to meet Kirt. He was very nice and accommodating, showed us all the options and features of the vehicle; even called to check on us the next day! We love love love the car, and cannot wait to make another deal with Kirt in a few years!!

B. Key

Jan 6, 2015

Awesome experience this week at MB Nash. Brien In Service is a big Help

David TN

Jan 5, 2015

We have had great experiences with the service department at Mercedes-Benz of Nashville consistently for the past five years. Keep up the great work.

Karen M.

Jan 5, 2015

My husband and I just recently purchased a certified preowned GL550 and love it. The car is wonderful, but our sales representative, Kirk Kuhn, is by far the most gracious, accommodating and knowledgeable sales representative we have ever had the experience with which to work. Mercedes-Benz of Nashville has a true gem on its staff, and we greatly appreciate all his hard work and continuous support. If you decide to purchase a Mercedes in the Nashville area, make sure you ask for Kirk. Thanks Kirk!

Randy M

Jan 4, 2015

Kirt K. was great, best experience buying a car I have ever had!!!

Zeus

Jan 1, 2015

I would definitely recommend this dealership to any of my friends.

Enzo D

Dec 31, 2014

Gary Patel and his staff were great to work with and service was outstanding!

anilpath

Dec 29, 2014

Seems like the front desk lady chose a wrong job. She don't greet, ask you why you are there and even if you take the initiative and ask for a salesman, still you will have to wait for ever.When I went to buy my car I had to wait for about 35 minutes by the door before an agent was assigned. The receptionist has a bad attitude and she treat you like you came to borrow money or something from her.

Dan Wall

Dec 29, 2014

Mercedez Benz of Nashville specifically Gary Patel in service and Greg Myles in sales are first class and second to none. I would highly recommend to anyone as I have purchased 2 cars from them and the overall experience is excellent! Dan Wall

Dennis

Dec 28, 2014

I recently bought a C300 for my wife for Christmas and worked with Jan Crick who helped me to make it a surprise. Needless to say my wife was excited when she found the Mercedes key in her stocking. I would definitely recommend working with Jan to buy a car. She made the whole experience one of the least stressful car buying experiences I have ever had and was very patient with me as I kept her busy looking at many vehicles. Thanks Jan....

John Scoutten

Dec 22, 2014

To say that Mike in the service department went beyond the call of duty would be an understatement. Not only did he earn a customer for life, I also made a friend. It is a nice feeling to now that quality service from a dealer exists in the Nashville market. Our C300 couldn't be happier.

Kelley Mathis

Dec 5, 2014

I made a call on a car in this dealership's used inventory at 2 pm on a Saturday after Thanksgiving. I live 25 miles away so wanted to ensure all things could be handled that day if I drove down to look at a specific car. He walked me through the online credit app to ensure they would indeed be able to meet my financing needs. Xavier had the car ready to go when I arrived and it was the easiest time buying a car out of the 8 car purchasing experiences I have had in my lifetime. The fact that they showed me what was given for the vehicle and what was done to ensure it was up to their standards certainly was a plus. This dealership works from a True Price model, no haggling, no sales manager with a piece of paper throwing numbers out until your mind is nearly numb.

WillamL

Dec 5, 2014

This dealership is second to none. They have gone far and above what I would expect out of any other dealer. My wife drives an E350 we purchased at MBZ of Nashville and we have had it serviced there, continually since the purchase. The service department has consistently provided for and met our expectations. Coming from an automotive manufacturing and legal background I am what you might call picky, overbearing and somewhat demanding when it comes to cars. I have been nothing but pleased with the whole dealership. The BEST!!!!

New MB customer

Dec 4, 2014

Recently purchased a new GLK 350. The salesperson Kirt was very professional. The overall buying experience was not stressful. We are looking forward to establishing a good customer service relationship. We would recommend Kirt as well as the Nashville MB dealership.

Gigi

Dec 4, 2014

Great place to buy a car- had wonderful salesman,James McCarthy,who was so helpful and professional.second car from dealership,Mercedes of Nashville,and will recommend them to anyone who doesn't want to be pushed into buying a car. Great job to all.

Dan Frank

Dec 3, 2014

After 13 years of owning an Acura we needed to replace our primary car. Looked at Lexus, Acura, Audi and Mercedes. Hands down, the Mercedes was the best car, best value and has exceptional service. Now we wished we had bought a Mercedes years ago.

Sara

Dec 3, 2014

I recently had my car serviced at Mercedes-Benz of Nashville. It was quick and painless! Gary is my assigned service provider. He responds promptly, keeps me informed, and gives a very personalized experience. For example, he asked me about my recent wedding and other life events that he had remembered previously discussing with me. He always keeps me informed about the issues and costs associated with fixing my car, and I never feel taken advantage of. He accommodated some last-minute requests of mine in under ten minutes, as I had called him to tell him I was on my way to pick-up my car, but I decided I needed new wiper blades and my phone reprogrammed. Would definitely recommend Mercedes-Benz of Nashville to anyone looking for honest, personal care.

Yuri Melnikov

Dec 1, 2014

My service on November 21-26 of 2014 was one of the best I have ever had before. Mr. Billingsley acted in the best possible professional way. His attitude to the job was exemplifying and I would definitely recommend him to my friends.

Tom

Dec 1, 2014

Early on a recent Saturday evening, we experienced a sudden blowout of a tire on our ML350. Although the dealership was closed, their message gave me a phone number for MBUSA service. The representative there took my information promptly and arranged for a complimentary service call in just over an hour. The serviceman from the dealership changed the tire and got me back on the road. On Monday morning, Amber took my call at the dealership and made arrangements for my tire and wheel repair even though their appointment calendar was full. Brian Campbell met us when delivering the car and coordinated the repair and return of our vehicle. The phone message I had left on Saturday got routed to our sales representative, Greg Miles, who also followed up with us. Overall, lots of folks were looking out for us which is why we continue our relationship with Mercedes Benz of Nashville.

Tim

Nov 27, 2014

I recently purchased a 2011 E550 that, as some used cars do, had a few slight issues. The attentive responsiveness of MBZ of Nashville, in standing behind their product, has been thorough, complete, and without falter. Moreover, it has been done with a gracious level of hospitality and discernible concern to make it right. From sales through service, these folks are just plain good.

MercFam

Nov 27, 2014

We had a dashboard warning for "BRAKE", went straight to the service department. They drove us home and called later with our options. Our car was ready for us the very next morning. Thank you

Kay Lepper

Nov 16, 2014

Jeff Mullins went out of his way to help us while our car was being serviced. I am glad he is on your team and look forward to it when it is time to have our serviced again.

Marty P

Nov 14, 2014

I've had the car serviced elsewhere but return here from now on. They do it right and the first time,everytime.

Mark

Nov 10, 2014

What can you say about an organization that always "hits the mark"? My M-class just hit 221,000 miles and no one has turned a screw on it except for Mercedes-Benz of Nashville. Jim McCullough is a true sales professional and Bill Hudson has assembled a group of top-notch technicians, I trust them totally.

Norma 007

Nov 6, 2014

A few days ago I purchased a Mercedes CL 500 from Mercedes Benz of Nashville in Cool Springs, and am very pleased with the vehicle and service. My saleslady is Jan Click and she was absolutely a pleasure to work with and the car is awesome. Everyone at this dealership is very friendly and I can tell that detail and great Customer Service is a priority. I highly recommend this dealer if you are looking for a car.

RiggyPiggy

Nov 1, 2014

Overall a great experience with service and sales staff. Very courteous. went out of the way to get my repair done free of cost. Definitely recommend these guys.

C250

Oct 31, 2014

I recently purchased my first Mercedes Benz with the MB of Nashville and am so thankful for their professionalism, efficiency, and customer care. I had sub par car buying experiences in the past and was pleasantly surprised by MB of Nashvilles car buying process; primarily my detail oriented sales representative James McCarthy. James took the time to demo special features on cars I test drove, located "my" Mercedes, with my list of specifications, and took the time to follow up with me as to how I was doing with my new Mercedes. Remember the best or nothing; go buy a Mercedes Benz from James McCarthy at MB of Nashville!

LJanks

Oct 30, 2014

I used their website first, which is terrific, found the car I was interested in and chatted with James McCarthy about it. I finally (hesitantly) went by to see about a trade. James was very open and honest about all the details and when we didn't strike a deal immediately he did not keep calling or bug me. Texting works for me and that is what he did. We went back and forth for a few days and finally got close enough to make it work. The best part is that he delivered my certified pre-owned Mercedes like it was a brand new car on the showroom floor. He took the time to go over all the intricacies of the car and showed me how to work everything. I could not have been happier and more pleased with my purchase. The finance lady was very pleasant as well! I would recommend the dealership and James McCarthy especially - he's awesome!

L. Thomas

Oct 30, 2014

We recently purchased a very nice 2007 Buick Lucerne from the used car selection at this dealership. We had chosen the car sight unseen on the internet because we lived some distance away. Sales Representative James McCarthy was more than happy to meet us half way to test drive the car. We discussed our plan to come to the dealership in a few days and complete the purchase, which we did. It was very simple and stress-free. The car has been a pleasure to drive on my new job which includes many hours in the vehicle each day. We would definitely purchase from this dealership again and would request Mr. McCarthy as our salesman.

Don

Oct 23, 2014

Roman Chortyk worked with me over a series of months until I found the right vehicle at the right price. I have owned four Mercedes Benzes. My purchase experience has never been easier, or quicker. Roman is the best sales rep I have ever worked with; but everyone at the dealership was helpful. I like my E 350 more and more each day. Driving, has again become a pleasure.

Dr. F. Norales

Oct 22, 2014

I have been driving a Mercedes-Benz car for many years and recently bought a new vehicle. The servicing of my car has always been by the Mercedes-Benz of Nashville dealership. This has been so because of my need to have a reliable car. There hasnt been a time that I was disappointed in the servicing of any vehicle. The quality of work performed is always complete, thorough, and satisfying. My Service Advisor, Jeff Mullins, specializes in ensuring that the performance of my vehicle is nothing less than the best. Because of his outstanding customer-relations skills, and his ability to be genuine, the Service Director Bill Hudson, made deciding on a new vehicle easy. He is a good listener and targets the need toward satisfying his customers. The Mercedes-Benz of Nashville dealership must be commended for being a professional team!

Ross McMillan

Oct 22, 2014

I have been buying cars for the past 40+ years in at least 8 different states and have never been happier with a car dealership than I am with Mercedes Benz of Nashville. They make the entire process of buying a car a pleasant experience. Over the past 10 years I have come to know this dealership and the outstanding people that work there quite well and I have never encountered a more honest, customer-oriented and friendly group of people in my personal life or professional career. That's why I keep coming back to them. From the moment you walk in to the dealership whether its for service or to buy a car, you feel welcomed. You can see the employees there really like coming to work and are all about customer-service and customer satisfaction. The follow-up after the sale is just as impressive as the purchase process itself. They always call to make sure you are satisfied with the car and are more than happy to spend as much time as needed after the sale to explain all of the comfort and safety features of the car to you, even if it is several weeks after you've bought the car. In my opinion, this is absolutely the best team of people in the car business, bar none.

StuTenn

Oct 18, 2014

I have been dealing with MB of Nashville for almost 30 years, first under private ownership and now under the guidance of Sonic. The quality of service and personnel has remained top-notch. Our salesperson, Bea Mohensin, knows these vehicles inside out and goes to great lengths to make sure you know all the features and are comfortable using them. The buying experience is pleasant. Everyone greets you like an old friend. The business staff, Anita Leonard and Allison Earley, know how to find the right leasing deal for you. The manager, Harold Hamilton, is the best in Nashville when it comes to luxury cars and their buyers. If the car you want isn't on their lot, they will find it for you. I have dealt with Jeff Mullins in their service department for decades and he never fails to make me happy when I bring the car to him for maintenance. While we don't put a lot of miles on our cars, every mile is a pleasure and it's because I know Mercedes Benz of Nashville is behind me if I need any assistance.

No longer satisfied

Oct 15, 2014

I dropped my car off for a B service. I advised them I would not be in town on Monday and will pick it up Tuesday morning. When I got there, the car hadnt been washed and the paperwork listed an item that need to be repaired--that I paid for on the previous visit when I spent 2300.00. Days later, the coolant light came on. I know all fluids are checked with A/B services so I was puzzled as to why this indicator light came on. I left a msg with my advisor, whom didnt return the call. I checked under the hood and too my surprise- they forgot to put the top back on after the filled the coolant.. I went to walmart and added some myself. I will never use this facility again..as the years go by, the quality of service goes down!!!!!

Alecia Vimala

Oct 6, 2014

I was incredibly impressed by the team here, especially James McCarthy who walked me through the entire process. I work 80+ hours a week and availability to come into the dealership was limited. James was incredibly accommodating of my schedule and even drove over 30 minutes to where I was filming to bring the paperwork for signing. Every question was answered and every aspect taken care of in a very professional manner. If you are looking for a vehicle, I highly recommend James McCarthy and the team in Franklin.

R. McMillan

Oct 6, 2014

These guys consistently bat 1000 when it comes to servicing my cars. I own "a few" Mercedes and one of them always needs some service attention....mostly routine maintenance, not repairs necessarily. No matter how busy the Service Department is, Bill Hudson and his team are always able to fit me into their tight schedule to make it convenient for me. The customer always comes first at Mercedes Benz of Nashville, at least that's how they make me and my wife feel every time we visit the dealership. I am a car guy and I am very demanding about the performance and reliability of my cars. The service team at MBoN are equally demanding of the quality of service they give their customers and are always very respectful of the customer's time. They always get it right the first time and I have never had to take a car back to have something they missed corrected. When a dealership and their people are as good and as reliable as a Mercedes, you know they're very, very good. They continually earn my praise and deservedly so.

John N

Oct 4, 2014

We were traveling across the country and had trouble with our new Sprinter. The dealership in Kansas City tried to fix it but failed. BILL Hudson and Gary Patel in Nashville had their mechanic diagnos the problem and fixed it. The vehicle has been performing excellent since .

Greg S,

Oct 3, 2014

We have owned 3 MBs over the years and have not regretted the current one, an E-Class. Several years ago we went in to look at new models as it was time to replace. Kirk Kuhn was our salesman and he made the process very comfortable There was never and pressure and after agreeing on a price, he completed the deal to our satisfaction. Our service reo, Gary Patel is pleasure to work with whether is was for scheduled service intervals or for the little warranty repair work we have had done. All work was done promptly and correctly the first time. While you can get a MB from a lot of different locations, the service department of MB of Nashville is probably the deciding factor for dealing with them, Very much a first class establishment

JP

Oct 2, 2014

I originally inquired about a M-B via the Cars.com website and was immediately contacted by James McCarthy. He was professional and knowledgeable and although I didn't end up purchasing the car I had seen online, he kept an eye out for one that might interest me, notified me as soon as a potential car arrived and I bought it. All in all, a very good experience. It is a dealership that was impressive and James is a sales associate I would highly recommend.

Musiclady

Oct 1, 2014

We have known Kirt for several years and have bought several cars from their dealership. Kirt is always kind and considerate of what we-as the customer-want and provides the best quality salesmanship without the pushy edge of regular dealerships. We appreciate them and will continue to do business with them-and specifically, Kirt-in the future!!

Happy in Washington DC

Sep 25, 2014

I am generally pretty tough on reviews but you won't be able to tell here. I had been looking for a very specific used car and when it became (Porsche) available at MB of Nashville, i contacted the dealership. I called on a Saturday and got Roman. He enthusiastically entertained all of my detailed questions and offered good advice on the right process to pursue since the car was 700 miles from me. He sent specific pictures i asked for and followed up on Monday. By Wed, we had agreed on a price and he made all of the arrangements, delivered car for independent inspection, picked me up at airport, had all the paperwork ready for me once i arrived in Nashville. While there were many more moving parts on this sale than a normal walk-in, he had everything perfectly arranged for an easy transaction. The car was beautiful, in great condition, and NO surprises. That was key. So, i would definitely do business with MB of Nashville again and i would definitely recommend Roman! Well done and Thanks,

Mrs. B

Sep 23, 2014

My window button broke over the weekend and left my window in the down position. In fear of bad weather, I called the dealership and they worked me in and had me up and running in no time, with no appointment. Gary was so helpful and courteous. I'll be back, for sure!

Linda

Sep 18, 2014

As for: Kirt K. if you need a Sales Rep. and Jeff M. in Service. They are experts and always helpful.

sgmidf

Sep 13, 2014

I've used MB Nashville for all of my routine service and been very pleased. I was driving on the highway and hit a large piece of wood, denting my wheel and damaging the tire. I called them and, despite closing in under 45 minutes, they told me they had the parts in stock and to come over. In 40 minutes I was on my way. I even got a 10% MBCCA discount! This is really great customer service and very much appreciated. I highly recommend them.

LadyBear

Sep 2, 2014

I had a wonderful experience while getting my car service. Brien Campbell was attentive to my needs and concerns.

Joan

Aug 27, 2014

My husband and I both drive Mercedes. One of the best things about the dealership is the follow up and the outstanding service. Thank you to Robert Posey for taking great care of us.

sl.malcolm

Aug 24, 2014

I dont ordinarily go out of my way to advertise a place I have done business withBut I will proudly display the Mercedes-Benz/ Smart Car of Nashville license plate surround on my Smart Car. I could not be more impressed with the service and professionalism of this dealership. They took a potential problem and turned it into a positive in a big way for us. I will continually do business with them even though they are 3 hours from our home and I will continue to tell the unique story of a great dealership that Got it Right the first time! If you want to do business with an Automobile Dealer that has Customer service ingrained as part of their corporate culturego to Mercedes-Benz/Smart Car of Nashville! We got fantastic treatment by ALL persons at dealership; It was a beautiful facility with all the comforts of home if you needed to wait or a very courteous shuttle service if thats what you require. Our experience was just too good not to share. Highly recommended. S Malcolm, Hanson KYVery happy Smart Car Owner.

S Malcolm

Aug 24, 2014

These guys are Great! I dont ordinarily go out of my way to advertise a place I have done business withBut I will proudly display the Mercedes-Benz/ Smart Car of Nashville license plate surround on my Smart Car. I could not be more impressed with the service and professionalism of this dealership. They took a potential problem and turned it into a positive in a big way for us. I will continually do business with them even though they are 3 hours from our home and I will continue to tell the unique story of a great dealership that Got it Right the first time! If you want to do business with an Automobile Dealer that has Customer service ingrained as part of their corporate culturego to Mercedes-Benz/Smart Car of Nashville! We got fantastic treatment by ALL persons at dealership; It was a beautiful facility with all the comforts of home if you needed to wait or a very courteous shuttle service if thats what you require. Our experience was just too good not to share. Highly recommended. S Malcolm, Hanson KYVery happy Smart Car Owner.

Greg

Aug 19, 2014

Overall, good experience. One thing that could be better is schedule and customer service when calling. Called a few time and left vcmails, but never received a call in return. However, Posey ended up making it better with the service.

Ralph of Sneed Rd

Aug 18, 2014

Just moved to Nashville and this was my first visit.Dean Farris was great to work with!

Samantha and Dad

Aug 7, 2014

My 20 year old daughter was hit from behind and wrecked her car. We went looking for a new car for her and stopped by the dealership. We thought all their cars would be too expensive. The salesman Xavier, showed us a car we liked and listened to our story. He spoke to the General Manager and immediately discounted the price without or asking. They had real concern over her safety and made sure she received a good deal. Very easy experience. I will buy from this dealership again.

Satisfied Customer from Brentwood

Jul 17, 2014

Just bought our first Mercedes Benz, an S550, after owning two Lexuses (which are really great cars themselves, an LS460 and an ES300h). Mercedes Benz of Nashville in Cool Springs, and particularly our sales person, Kirt Kuhn, made this a great experience. We are very happy with our decision. I had additional dealer-provided protection packages added the week after we bought the car and Kirt came in on his day off to make sure all was to our satisfaction.

June Andree

Jul 14, 2014

Again, from the time I drove into the service area, I was checked in and sent to my service advisor, Gary Patel. He explained my repair necessary from special order parts that came in promptly. We also noticed that it was time to renew my warranty, thank you, Gary Patel. I honestly feel like this dealership has my best interest at heart, not only wanting my business. Thank you Harold Hamilton also.

Denis b.

Jul 9, 2014

I just picked up my C250 last week and had the privilege to meet Dean Farris. He is one of the most honorable and ethical men i have met in the industry. He went above and beyond to ensure that my satisfaction as a loyal customer since 2009 remained fulfilled. I dropped the car off to replace the unit for my daytime running lamp not even owning the car for a year with a lot of frustration. However, Dean sensed my dissatisfaction and managed to address the issue properly and professionally to make sure that my business, referrals, and loyalty remain with Mercedes. I can't imagine trying to deal with anyone else other than Dean. He is the best in the business. He gets a 20/10 in my book every time. Leaving my car in his hands puts me at ease.

Steve

Jul 8, 2014

My recent experience with MB Nashville exceeded my expectations. From the moment I entered the dealership, I was welcomed and not pressured. Bea Mohsenin took great care of me, it was the most pleasant car buying experience that I have ever had. If you are looking for exceptional service, and an outstanding automobile, I recommend MB of Nashville.

MB fan

Jul 8, 2014

I recently purchased a car from MB. The service was great. I recommend the car and service to everyone.

B Nolan

Jul 2, 2014

I purchased a vehicle earlier this week and had an excellent experience with M-B of Nashville! Jan Crick was my sales representative and she went above and beyond to assist me with my purchase. The entire team that I worked with was friendly, helpful, honest, and knowledgeable. I presented a few challenges for them and they rose to meet those challenges with a smile and fabulous dispositions. I have found my home when it comes to servicing my vehicle and any future purchases!

Kyle U.

Jun 30, 2014

This is the second car we've purchased from Mercedes of Nashville. Both experiences were very satisfying. Wendy Watters is most likely the best salesperson I've ever dealt with. I would recommend you ask for Wendy when arriving at the dealership!

bene peace lorrie

Jun 27, 2014

Twice now we arranged for an appointment. The first appointment was 2 weeks in advance. We arrived hr earlier than the time arranged. They told us they couldnt honor the appt. Spoke to corporate hdqrs. They called us to resolve the issue. So again we arranged the time & they cancelled. Lots of left out detail but needless to say we will not be purchasing a mb product because they dont honor the service appointments. By the way, they do honor drop ins. They get priority over appointments.

RennTechBlonde

Jun 26, 2014

When my wife and I purchased our car the experience was top notch. Our sales person, Greg Miles, was awesome and continues to be. When we buy our next Mercedes, whether he's at this dealership or not will make all the difference in where we decide to buy it from. One of the things most people expect when purchasing a high end vehicle is a little extra in the way of service. Like I said our buying experience was phenomenal however, our service experience has been anything but. The "excellent service" was one of their selling points for the car but it has not lived up to the hype. We are constantly told that we'd have to wait a minimum of 3 weeks for a loaner car! And on top of that, if we're willing to sit for 4 or 5 hours and wait it's still 2 weeks just to get an oil change. We've talked to numerous other customers there while waiting that have expressed the exact same view points. The people working the Service department desk and the parts department desk act like you're bothering them if you come to the counter and ask a question. We were also told that included in every service visit was a detailed wash and clean up, which they didn't have time to complete. The sales department was exceptional however they're overall rating is severely decreased because of the poor service.

Raquel1240

Jun 26, 2014

When we purchased the car we had a great experience with the salesmen! We was told about how great the service department would be with Mercedes. Well, to put it politely, service is not at all what you get with Mercedes. It seems they must have out grown their facility. We live an hour and a half from the dealership so we was told if we call the day before service we would always get a loaner car. That's a huge lie! We called for service because our car had lights on that needed addressed and it was time for an oil change. We couldn't get an appointment for a month. The. They told us they would not be able to give us a loaner at that time because they were all promised out for three weeks past our appointment. What?!?!?! If corporate doesn't address this issue soon the wonderful sales staff will lose business because of how horrible the service is. I'm not the only one talking...there was two people that approached me in the service area waiting for their cars and asked me if my experience was as horrible as theirs! They didn't even wash my car!!!! Wow....I can't believe how horrible their service is when you pay up for the price tag on their cars! I'll be shopping somewhere else next time I purchase!

D & C

Jun 26, 2014

The sales experience at Mercedes-Benz of Nashville was great. We were not in any way pressured by the sales staff and they found the best deal for us. The E class we purchased was just what we were looking for.

mahri

Jun 15, 2014

Since the first day I bought my e320 10 yrs ago. This dealership is absolutely the best. Their customer service goes above and beyond. Harold and Bill and Robert Posey my advisor since day one are the most incredible people to deal with I will always drive a benz because of them. Ive gone to others and they all should be ashamed of the way they treat their customers. Anyone who has a negative thing to say should not own a benz!

June Andree

Jun 14, 2014

I grew up in the automobile business and know what is expected from these dedicated, professional individuals. From the time you enter the facility until you pick up your car, they are a pleasure to work with. I highly recommend the service and sales departments. Jim McCullough has sold me numerous cars and is super to work with. Gary Patel was my service advisor and stayed in constant contact with me, explaining all the service needed. Go buy a car from these sales people. You will love it

Ross McMillan

Jun 13, 2014

I have actually lost count on the number of new Mercedes I have bought from MB of Nashville in the last two years. I love doing business with them. Every aspect of the sales transaction from the trade-in appraisal,the selling & buying process to the delivery is just simply outstanding. From my very first transaction with the MB of Nashville dealership back in 2003 to my latest purchase in June 2014, I have always found the same excellent experience which is why I keep going back. I cannot say enough positive things about my salesman, Kirt Kuhn. He goes the extra distance to make sure I am satisfied with the deal. Servicing my cars at the dealership is also a very painless process. The service coordinators (Tim Ford especially) are courteous, efficient and respectful of my time. The entire dealership is an exceptionally well run organization starting at the top with Harold Hamilton. There are quite a few high-end car dealerships in the Nashville/Franklin area and I have done business with a lot of them. I put MB of Nashville at the top in terms of the quality of the buying experience and the professionalism of the staff.

pc

Jun 13, 2014

One of the best service experiences. Very professional, yet friendly.

billtennessee

Jun 12, 2014

I have an older E350 that I bought used for a good price. Apparently it was not well maintained by its first owner who turned it back to MB under California's "lemon law." I decided to pony up the cash and let a Mercedes dealer bring the repairs and service up to date and maintain it on a regular basis. I've run this car every day for three years now and I have never had a single repair or maintenance issue besides what the dealer has done during regular service. Expensive, yes. Worth it? Absolutely! MB of Nashville service department knows what it's doing.

C-Class fan

Jun 11, 2014

Jan at the Mercedes dealership Rep was a total pro throughout the buying process. I really appreciated her no pressure attitude towards me. She is still available for teaching and educational purposes regarding the computer system. I bought the car several weeks ago and she is still a phone call away. I love my C class.

Jim in Frankin

Jun 2, 2014

This is my third time dealing with Mercedes-Benz of Nashville and each time it has been a pleasant experience. We have been driving Mercedes for the last 10 years and the sales and after sales experience has always been superior.

bama fan

May 24, 2014

Always have great service here........Brien Campbell did an excellent job of taking care of me with a loaner, and was in contact with me throughout the whole service......

omidolfet

May 24, 2014

I would give them a one at most. If there were zero stars I would honestly give it to them. I defnitely do not suggest buying any vehicle or even going to this dealership. This has got to be the worst dealership I have ever dealt with in my life. Starting with their careless behavior towards me and the lack of knowledge they had and provided towards me and even other customers. First off I want to start off by saying that I have been looking for a car for a long time, and when I found this amazing car I was so excited to see it. I currently live in Texas and I thought about buying this car for a long time. Finally when I decided to buy this I had previously decided to drive up all the way to the dealership, but with my luck they said that they would send the car to me. So several days later the car was shipped to me. Before I bought the vehicle I specifically told them that I wanted absolutely no problems with the vehicle or any inspections that I had to do. I wanted the vehicle to be able to pass all the state inspections. I HAD NO CLUE THAT TENNESSE DOES NOT HAVE THE SAME REGULATIONS AS TEXAS! I took the car to a state inspection and I found out that it had some problems with the lights. They told me that the lights were too dim and the vehicle could not pass the state inspection. The funny thing is that the dealership did not let me know that I would have these problems in Texas. They told me absoulutely nothing about the Texas regulations! A while later I get pulled over by a highway patrol officer and he tells me that I need to change all the lights on the vehicle. Luckily he only gave me a warning, but I had to pay a $10 dismissal fee. After I got pulled over by the Police I got very scared, and I started to keep an eye out for lights for my vehicle. I forgot to mention that the patrol officer gave me a note stating that "You are hereby notified to appear before: Judge Hon Chuck Ruckel in Collin County.I looked online and the best deal that I could find was $4000 and some of the lights were cracked on this offer. Finally I went to the Land Rover dealership and I found some lights that were $5232.26(excluding labor) and an additionaly cost of $406.98 for labor. I figured that this was an outrageous amount of money I needed to pay so I called the dealership in Nashville and talked to them about the problem. I think they felt bad for me or something and they decided to pay $700 out of the total cost for the lights. $700 out of a $5639.24 dollar bill that is truely ridiculous and pathetic. I have to work 6 months in order to pay of this bill that nobody informed me of. 6 months. Can you imagine how hard I have to work and how much I have to sweat for some lights. The funny thing is that it is the dealership's job to tell me about any problems I was going to have with the car especially due to the fact that I specically told them to tell me anything they knew about the car and they told me nothing. They said everything was great and you would have no problems. They said that either I was going to give them a good review and out of "good faith" they would give me $700 or they said they wanted no review at all. Overall I am very dissapointed with what has occured at this dealership and if you know what is good for you I suggest you to stay away from this terrible place.

Amy- ECoupe Owner!

May 17, 2014

The product is exceptional, but my sales rep, Emillo made the difference! As a woman, informed and savvy shopper, I was prepared but not willing to play car shopping games. Emillo was a top professional, an expert in his field, his nature was quite and made me feel very comfortable. There wasn't any pressure, he answered all my questions, we had a great exchange of information and I knew I not only made the right decision to purchase the E350 Coupe, but I had the right sales professional and dealership to give my business. Thank you, Amy

Bria

May 15, 2014

I have enjoyed my experience with this dealership. The woman that helped us Wendy Watters was so nice and helpful she answered all of our questions and we were able to get the deal we wanted and then some. My husband and I will for sure come back to this dealership for our next car. They also sell all different kinds of brand name cars not just Mercedes. I recommend this dealership and the dealer Ms. Wendy Watters to anyone who wants to buy any car.

Belmont U Fan

May 5, 2014

Our vehicle had mechanical problems while in Nashville on vacation. We started with Mercedes-Benz Roadside Assistance to get our vehicle extricated from a fourth floor hotel parking garage in Nashville's West End. Lightning Towing's driver, Brad, was unbelievable in his skill in retrieving our vehicle from that parking garage (our vehicle was facing in to the parking space, between a structural column and another vehicle; steering system locked; after getting the vehicle ready to tow, he had to turn his and our vehicle 90 degrees in very tight conditions among other vehicles and structural columns; down four parking levels; and, out on to the street via a very steep incline) with such skill and professionalism and delivering the vehicle safely to Mercedes-Benz of Nashville in a driving rain. Once at Mercedes-Benz of Nashville, Robert Posey worked with me to check my vehicle into the Service Department. Noting that we were on vacation, Robert worked to obtain a Enterprise rental vehicle for me to use until Mercedes-Benz of Nashville (Enterprise's Courtesy Vehicle driver, Ken Redmond, was the quintessential professional). Robert kept us informed of our situation with the work of the Service Department. Robert was patient and understanding with us. Robert contacted us the following day to tell us that the Mercedes-Benz of Nashville Service Technicians had successfully diagnosed and repaired our vehicle, Given my not getting back to Robert from his voice mail message till late that afternoon, Robert granted us a reprieve to return our rental vehicle the next morning and to pick up our vehicle then, due to the afternoon rush hour Nashville conditions In Nashville's West End and on Interstate 65 between West End and Mercedes-Benz of Nashville's location in Franklin. When I did arrive to exchange the rental vehicle and pick up my vehicle the following morning, Robert took the time to explain what had transpired in the diagnosis and repair of my vehicle. Robert was always patient, courteous, professional, and helpful to me during a very stressful time for me and my family. In fact, the entire Mercedes-Benz of Nashville Service Department staff were very courteous and professional to me during my visits to the dealership.

Carmen

Apr 29, 2014

Thank you to Jim McCarthy at Mercedes-Benz Nashville for giving us our best experience ever with a car dealership! Even though we weren't luxury car buyers, he still treated us like one. If he can find us a great vehicle that fit within our complicated budget, he can find one for you, too. Thanks again, Jim!

garoatclarksville

Apr 28, 2014

I have purchased several Mercedes because of the quality of the automobile and exceptional service at Mercedes of Nashville. Jeff Mullins is a great service advisor and over the years has become a friend. He explains all the options about service and gives you his expert opinion if you have questions. I will continue to take my Mercedes to Mercedes of Nashville and would highly recommend them to all Mercedes owners.

Olivia and Bill Hopkins

Apr 26, 2014

We have purchased 5 vehicles from Mercedes - Benz of Nashville and each time they exceeded our expectations in every way . Our last purchase was a used 500 SL. Our fun car !! Greg Miles and Jay Page treated us as if we bought the most expensive new car on the premises! we are a lifelong customer and highly recommend this dealership.

Mr. Keith A. Hendricks

Apr 19, 2014

This is not only the best Mercedes Benz dealership in the land, this is the business out there period. I have a 2008 C300 and it is by far the best car that I have ever owned. When I first went to the Benz dealership to get my car serviced, I thought that I was being "punk'd", everyone there was so professional and genuine in the way they cared for me and my car. Brien Campbell especially. He looked me in the eye and told me that he would take good care of my car. I knew he meant it. I trust him and the Mercedes Benz team.

tcc2c

Apr 7, 2014

I gave this service center the score I did because I recently had my first Mercedes routine maintenance service with Mercedes of Nashville. The previous owner whom I bought the car from had a service record with them that I enthusiastically wanted to continue (initially). I was very satisfied with my service, except for the fact that I was missing two tire-valve caps on my wheels after I paid for a rotation, balance, and inspection. Additionally, less than 48 hours after I left the dealership my check engine light appeared and I had noticeable ignition trouble. I immediately notified my service manager and we scheduled a time to come in the next day. That next day, when I first started my car, my check engine light did not appear and I had no ignition problems. I informed my service manager and we decided not to bring it in unless the symptoms continue. Two days later, my car died while parked and I was not able to restart it. My service manager towed my car to the dealership and the problem was identified. I was quoted with a $475 charge for the service required to fix the problem (crankshaft position sensor replacement). Since the check engine light was on within two days after I got my car back from the service (something that has never happened before since I bought the car) coupled with the fact that I had missing caps from my tire valves after my service led me to question my first service experience with Mercedes of Nashville. Given their timeline proximity, CLEARLY there was a relationship between my CEL appearing and my recent service. My service manager and I talked about the service for a minute and then he said he would knock $100 off the total from $475 to $375. Regardless, I respectfully declined the options he presented and drove home without having them service it that day. Furthermore, before I left the dealership, I replaced my own tire caps on their lot, essentially completing the service that I paid them to do, and embarrassing myself in the process as I did it right outside of the service bay in plain view of my service manager. I am a proud Mercedes owner, but I did not receive the type of service that I expect from Mercedes of Nashville. Sent an email to the "director of service" and havent heard back from him.

Lilithom

Apr 7, 2014

When I moved to the Nashville area, my family didn't know anyone and I never thought I could own a Mercedes. I had no idea where to go to buy a car. The first time I came to Mercedes Nashville, it was a cold rainy day and no one was coming outside to help me but Wendy Watters sure did! She was AMAZING! She helped me buy my first Mercedes and then my second one. Since our first meeting in 2012, my family has purchased seven vehicles from Wendy, and they have not all been Mercedes. She takes her time with each of us, patiently answers all of our questions and works to find just the right car that we need. My daughter has a Smart Car. My son purchased a used truck and then a Jeep. Every experience has been fantastic! She made sure that the service department has taken care of any concerns and they scheduled appointments quickly. Even Anita, in the finance office, makes it easy to do business there. We have so much fun with Wendy that sometimes when we go to Cool Springs, my girls insist that we go by the dealership just to "visit" her. She is now considered a very dear friend that just happens to sell cars! Not many people can say that about their salesperson. I recommend Wendy to anyone looking to buy a car in the Nashville area.

Doug O'Rear

Apr 4, 2014

Excellent service by Gary Patel. Had warranty work done at the same visit and was pleased. Still can't get use to $250 "oil Change" charged by MB.

Michael mcMillen

Apr 2, 2014

We have purchased high end cars from many dealerships including BMW, Cadillac Corvette, Infiniti and Porsche but, for the second time in two years, this dealership made me feel like I was the most important customer in the showroom! I traded for a Mercedes Benz GLK 350 back in 2012 and recently upgraded my wife's 2000 E320 to a 20111 ML 350. I actually had my GLK in for scheduled maintenance and met our salesman, James McCarthy, while waiting and perusing the previously owned vehicle lot. In conversation, the idea of potentially trading vehicles came up and one thing led to another and I test drove a 2011 ML 350 that peaked my interest. The best part was, there was no pressure to sell, no empty promises. Long story short, no transaction was done that day and I left when my GLK was ready and thought nothing more about trading up. However, James called me two weeks later to let me know the used vehicle I had test drove previously was still available and the list price had just been reduced $2,000. Essentially, he asked if I might reconsider trading up. I told him I was not in the mood to haggle with a manager over a price and basically laid out my terms. Long story short, we made a deal over the telephone which involved not only a drop in price on the ML 350, but a much higher allowance on our trade in. Talk about hitting the jackpot! We later showed up at the dealership to sign the necessary paperwork, James showed us how to use every option in the car, he took a picture of us with our new wheels, and we were on our way in just a couple of hours. To say the least, James was one of the most efficient, friendly and professional salesman I have ever dealt with in 30 years, not to mention the dealership staff who really made us comfortable and feel important. But honestly, I most appreciated the "no haggle pricing" and "no pressure to buy" aspect the most during this experience and highly recommend James McCarthy and Mercedes Benz of Nashville if you are in the market for a great vehicle at a great price.

Ross McMillan

Apr 2, 2014

This is my ninth or tenth car purchase here and every time I think they have outdone themselves in their customer-focused sales approach, they pleasantly surprise me. Mercedes of Nashville is an outstanding dealership from top to bottom and they treat their customers with respect and integrity. The sales process is almost effortless. Kirt Kuhn is by far one of the best salespeople I have experienced in my 40+ years of car buying. The used car manager (Jay Page) and New Car sales work together like a well-oiled machine to make sure they can offer a customer the best deal they can. My praise also extends to their Service Department (Tim Ford & Bill Hudson). On the rare occasion one of my Mercedes has required service other than routine maintenance, they are always prompt at making the appointment, explaining to me the required repairs and following up after the service call to make sure the car is operating properly. I am not sure what more an auto dealership can do to satisfy their customers. Anyone I have ever sent to MB of Nashville has expressed the same sentiments.

Thesaurus88

Mar 28, 2014

I am very satisfied with the repair service I received. I brought my car to Mercedes-Benz of Nashville bracing myself for undesirable news - the engine light was on. I was very pleased when told that the repair costs would be borne by the manufacturer. My car is driving beautifully now!

carcrazy

Mar 25, 2014

outstanding service and sales. Beatrix is a native of Germany and knows her stuff. Jeff Mullins in service does all he can to make it right. I've dealt with all the hi end dealerships in Nashville and this one leaves them all in the dust! BMW service is all about what they "can't do or what they won't do".

Alecia

Mar 24, 2014

good experience, but wasn't given full $50.00 discount for Brake Repairs from coupon I pulled off the website.

MJ Moore

Mar 24, 2014

Took my car in for scheduled service. A part was needed for some additional repairs, so I returned a week later to have the part installed. Trey was great to deal with (as always), and my car is running like new.

Martha Nashville

Mar 23, 2014

Outstanding dealership! Xavier in Sales, Brian and Bill Hudson in Service and Jay Page Management, all went above and beyond to provide a superior level of customer satisfaction and customer service. They were professional and honest in every aspect. This is a five star dealership. I had a very pleasant experience, and definitely will return. Each person, was friendly, helpful and knowledgeable, you could not ask for better employees to represent MB. The car purchase was easy, non stressful and neither hurried or rushed. We reviewed all documents several times. I would highly recommend this dealer to anyone. This is my third MB and this was exactly the experience I expected from MB. I have always purchased luxury cars, both new and pre owned but regardless of the car you purchase you will have a great car buying experience. I would definitely suggest that you check out this dealership first, you will not be disappointed. They go the extra mile because they want to, not because they have to.

Sara Morris

Mar 22, 2014

A few months ago, I purchased my second car from Mercedes Benz of Nashville. I took my car in this week for a windshield wiper repair. The service was fast, and when I went to pick up the car, every single Mercedes employee who walked passed me asked me if they could assist me. Incidentally, there was a crack in the windshield when the car was returned to me. I was so pleased and impressed with how quickly they handled the error. Any company can have great customer service under ordinary circumstances. It is how Mercedes handled the unexpected circumstance that sets them apart from other service providers. Their service department is absolutely a well-oiled machine. I will absolutely return to them for future needs.

Mariagallardo1947

Mar 20, 2014

This is the second ML=350 I buy from them, I would not trade Miss Mohsenin for selling a car, I always treated with TLP whether is for service questions and now trading my car for a new one,Miss Mohsenin should be given triple award for her patience in dealing with me in trading in

Adam Barton

Mar 20, 2014

Jim McCarthy is wonderful to deal with. I would highly recommend him to anyone. He truly had my best interest in mind throughout the entire purchase.

Mr Shawn

Mar 20, 2014

Mercedes-Benz of Nashville provided excellent service as well as ensuring they conducted an analysis to ensure the proper maintenance was done. Customer service ensured I knew what was wrong with my car and ask if they wanted to have a tech fix the problem. This made me feel like a value customer.

Campos

Mar 11, 2014

They didn't disclose all the things wrong with my vehicle at time of purchase. We noticed a few things, that were obvious without having to tear the car apart, and brought it to their attention. Unfortunately what wasn't visible/had no knowledge of this at the time of purchase until I brought it in for service. Now they're telling me the warranty is void on my headlights because it has been "tampered"with. I had no reason to take apart my headlights to inspect it so I had no idea of this "tampering", how convenient for Mercedes Benz of Nashville! Service personnel needs work(Tim Ford and his manager mainly). Customer service here USED TO BE good up until about 6-7 years ago, then it has declined tremendously! They don't care if a customer is satisfied or not. I will NEVER spend my money here again and WOULD NOT recommend this dealership to anyone looking to buy a car.

Jovan haye

Feb 28, 2014

This place is truly classy and they know what they are doing. Xavier from the first day I met him til the day I picked up my new truck made the process super super easy on my nerves as a buyer. He was with me throughout the entire transaction. From the day I ordered my truck, to the day it was delivered. Never once did I feel like I was doing this alone. I've enjoyed the experience so much that I will be purchasing my next vehicle from this same location and salesman. Thanks guys for making my first purchase of a Benz so easy and great! God Bless!!!!!!!!

Roger

Feb 26, 2014

Great job. In and out very fast. Thanks for fast service!!

Ross McMillan

Feb 19, 2014

Even though I did not have an appointment, Tim Ford was able to fit me in to have a repair performed on my car. The high level of customer service this dealership continually exhibits towards me and my family just never ceases to amaze me. MB of Nashville is an outstanding, customer-service focused organization whose professional staff would be successful selling and servicing any car brand. Thank goodness (for me) they sell Mercedes!

LH

Feb 17, 2014

Trey took care of me once again. He thoroughly presented with what needed to be addressed and how urgent or not urgent each item was. Worked with me on pricing and made the entire process smooth and easy. I wouldn't take my car anywhere else. A+ service.

JanW

Feb 13, 2014

My car had to take an unexpected trip to the dealership. I had a flat tire and actually needed 2 new rear tires. Although they were swamped with work, they took my vehicle, kept it overnight and had my tires on and ready to go by the afternoon of the next day. Trey Billingsley went above and beyond for me and I certainly appreciate it. Love this dealership!

New MB owner

Feb 10, 2014

My recent car buying experience with Tom Arena at Mercedes-Benz of Nashville was absolutely outstanding. I called Tom around lunchtime one day last week to inquire about a 2008 Mercedes S550. He took my call with courtesy and respect and patiently and thoroughly answered all of my questions. When I arrived at the dealership later that afternoon, Tom greeted me warmly. In fact, he had the S550 by the door waiting for me! Tom took me on a test drive which was delightful. Toms friendliness, enthusiasm, and knowledge of the S550 were outstanding. After I mentioned that my prior experience as a Lexus LS owner piqued my interest in the S550, Tom was able to make very helpful comparisons between the two cars. The negotiation process was also wonderful. Tom was 100% professional and very respectful of my time. Unlike most of my previous purchases at other dealerships, Tom checked on me often and kept me informed as the process moved forward. The delivery process went smoothly. The next day I returned for Tom to show me the car's features in detail, which he did with patience and thoroughness. He also took the time to introduce me to the staff in the service department. In sum, Tom is amazing. His warmth, demeanor, professionalism, and depth of knowledge are unparalleled. I can say that Tom is the best car salesperson that I have ever dealt with (and I have purchased many cars in my lifetime!). My overall experience at MBON was outstanding. The dealership definitely stands apart from others that I have visited over the years.

convertible guy

Feb 6, 2014

I bought a 2007 CLK 350 from the dealership and have had the car regularly services there. My sersvice advisor Mark Billingsley has been my service advisor since I purchased.Every service event has been a positive experience. The initial price quoted was the price I paid when I picked up the car. They even fixed little things at no charge. This dealership is aware that every experience by a consumer whether it is buying a new car, buying a used car or getting service impacts whether the customer returns to the business. So far I have had positive experiences and will return for service and to purchase othe vehicles.

Pragmatist

Feb 2, 2014

When I arrived for my scheduled service appointment, the advisor initially quoted a price that was more than double what it should have been. When I questioned this, he said "this was the price his iPad said it should be". After I refused to accept this, he realized that he was including extra items that were not part of the B1 service. The advisor called me at 4:30 to let me know my car would be ready at 5:00. When I arrived at 5, nobody seemed to know where my car was or what still needed to be done. I finally got my car back at 5:40. If there was another local Mercedes dealership available, i would not go back here for any reason.

TN Native

Jan 30, 2014

My first experience at Mercedes Benz of Cool Springs was to get some repairs on my CLK350. My representative, Tim Ford, was very kind and courteous. Tim gave me an estimate for the repairs before beginning the work. When my car was ready, I returned to the dealership to find that my repair bill was $300 more than what I was told. This could have made for a VERY bad first experience, but I spoke to Tim and the dealership honored their original estimate without batting an eye...it seems the dealership had made an error in the original estimate, but they honored it without a fuss and certainly earned my future business.

Ron M.

Jan 29, 2014

As first time Mercedes Benz owners, my wife and I am very satisfied with the purchase of the C250 Luxury sedan. Execellent workmanship and quality is provided in every detail. Our salesman, Emilio Valdivia, and all the staff did an outstanding job in assisting us with our purchase. Emilio was very knowledgeable and thorough is explaining all the options and accessories on the car. I think the C250 will provide many years of dependable and quality service. Thanks, Ron

Seema

Jan 28, 2014

I have smart car. came for annual service on my car. The Blake Goolsby greeted me and took care of me ASK. He was very professional. Great knowledge and very helpful. he delived the car per promise, very cleaned and went with me on entire slaes and work order. he made sure that I am completly satisfied with the work. I will very highly recommended this dealership and specially Blake Goolsby.

TommyC

Jan 27, 2014

The service here is impeccable. I live in Texas and have my car serviced in Nashville, what does that tell you? My advisor has been Jeff Mullins, who has been great. He has become a "friend". There were no hidden charges everything was above board and they did everything in a very tiimely manner ( we waited on the car ).

AJohnson

Jan 21, 2014

I recently took my GL 450 in for minor servicing issues that were covered under warranty and Gary Patel- my service manager, was awesome to work with. He was attentive to my needs and followed up with me to make sure I was comfortable and satisified with the work that was done on my vehicle. Great Service!

Judy Degady

Jan 16, 2014

My Service Manager, Trey Billingsley always goes to great lengths to ensure my car is kept safe and oly recommends repairs that are necessary. Been working with him for years and he is excellent

blakeshelley former bmw fan

Jan 15, 2014

had a lower starting price and still came off msrp more than similar dealers with less hassle. Nice and professional not at all pushy or intimidating. Dealership/salesperson was very busy with customers( which is a good thing) so buying the car took longer than i would have liked. Salesman(Roman) was very knowledgeable about the cars

Joey G

Jan 13, 2014

I had a wonderful experience at the Mercedes Benz of Nashville last week. My salesperson Jan Crick went above and beyond during my lease experience. She walked me through the complete mercedes experience, test drive and car safety benefits. I would recommend to all my friends to go see her for their next car lease or purchase needs. Also, the showroom atmosphere is very low key, helpful and everyone is willing to make you feel comfortable. I encourage everyone to at least stop by the Mercedes Benz of Nashville dealership and experience it for yourself. Joey G Lafayette, TN

Mark Zenker

Jan 12, 2014

I had a recent service performed on my E550. I was very happy with the care of my car. My service adviser, Blake was helpful in obtaning discounts on my service. My wait time was minimal.

Steve

Jan 6, 2014

The battery went dead on my 2007 C-class sitting in my driveway as I don't drive the car on an every day basis. Not wanting to go to AutoZone just to save a few bucks on a replacement battery, I called Mercedes Benz (Corporate) Roadside Assistance and they in turn, dispatched the service request to MB of Nashville who accepted the repair call. Within an hour and 1/2, the mobile tech arrived at my home (35 miles from the dealership) and he was able to install an OE (original equipement) battery and get the car running again. I paid with a credit card and am quite pleased both with the level and quality of service. The only concern I have is that the digital display in the instrument cluster does not illuminate properly now. It seems to work on an intermittent problem. Sometimes it displays just fine and then it will suddenly become "whited out" and basically impossible to read, only to suddenly return back to normal. I don't know if that's a function of the ECM needing to "relearn" everything because of the completely dead battery or not. It certainly can't be a backlight bulb blown out since the display does work properly on a periodic basis.

Ross McMillan

Jan 4, 2014

Great dealership! Kirt Kuhn, my salesman, was very helpful, knowledgeable about the Mercedes product and he followed up after the sale to make sure everything was good with the car. Everyone is so friendly and willing to answer any questions from Tim Ford, the service rep, to Anita Leonard in the business office. Even the GM, Harold Hamilton, greets customers face to face and offers his help. That's the sign of a customer-committed dealership that puts the buyer first. I cannot say enough positive things about Mercedes Benz of Nashville. Even my son drives 200 miles to buy his cars at Mercedes of Nashville. The quality of a dealership starts at the top and Harold Hamilton has assembled a team of the highest-quality, professional car people I have ever experienced in over 40+ years of buying cars. That is the reason whenever I buy a new car I go to this dealership.

Al Veres

Jan 4, 2014

Our Assistant Service Manager, Tim Ford, was outstanding. It was my 1st trip into the facility for a recall on my Benz. After some brief pleasantries Tim welcomed me to the family. This is exactly how they make you feel. People would not be truthful if they said spending money on cars repairs does not upset them. You may be upset but you walk away feeling like your service was worth it. Best experience I have ever had dealing with a dealership and in my 40 years of buying vehicles I can speak with authority. Sorry BMW, you have great service but you are just a touch behind. Thanks Tim

Greg

Jan 3, 2014

Nice to have an easy button when it comes to cars. Great service. Great people.

Jeremy Taylor

Dec 30, 2013

The staff at MB of Nashville worked diligently to assist me in getting the car that suited my needs, but also did so in a timely fashion allowing me and my family to enjoy a Christmas where I was able to gift my previous car to my little sister--Warm, caring, personable and professional individuals that provided excellent service! People do business with people they like, and people don't care how much you know until they know how much you care. The folks in Nashville know how to treat a customer!

48Days Dan

Dec 27, 2013

I didn't purchase my ML350 at this dealership - but wanted to pick up an extra key. Obviously, it's not like the old days where you stopped at the hardware store and paid $.79 to have a new key cut. So they ordered the key, notified me immediately when it arrived and set an appointment to have the new key programmed for my car. I showed up for my appointment the day after Christmas, was greeted by Tim Ford, who started the process. Twice he came in to the waiting area to keep me informed of the progress and then told me I was ready to go. My car pulled around - spotlessly clean, having a complimentary wash even with a simple key pick up. I was welcomed to "the family" in a very authentic and believable way. A very positive experience all the way around.

Dr. B

Dec 26, 2013

We absolutely love our new 2014 Mercedes-Benz C250. Jan Crick was very helpful and supportive throughout the looking and decision-making process. Jan checked in with us but was never pushy. When we arrived to pick it up, our new car had a giant silver bow on it and Jan was nearly as excited as we were. The facilities are lovely and the personnel are all pleasant and highly professional. I highly recommend Mercedes-Benz of Nashville!

C.R

Dec 22, 2013

BEST SERVICE SALES PERSON MR.BRIAN GOOD JOB GOOD DEALER SHIP FACILITY

NVL-Car-nut

Dec 21, 2013

I recently purchased my eighth car since 2010 from Mercedes Benz of Nashville. This dealership is as good as they come in every aspect of the car buying experience. Since I always have a car to trade-in, I exclusively deal with Greg Miles in the pre-owned auto side of the dealership. Greg is very personable and goes out of his way to get the best trade-in value while making the whole purchasing process easy and even fun. If I had a brother I would want him to be like Greg. Harold Hamilton, the General Manager of the dealership, is a friendly, sincere executive who takes the time to talk to customers and personally thank them for their business. His attitude permeates the entire organization in a positive way. If you are in the market for a Mercedes Benz, you will find this dealership exceptional in the luxury automobile market place.

Toy - Middle Tennessee

Dec 11, 2013

Recently I had service to my ML350 performed. Quality of service was excellent. Good understanding with Service Advisor and Service Manager as we discussed an issue that was a potential problem. Issue resolved satisfactorily! I bought his vehicle one year ago - Kurt Kuhns was the Sales Person...What an excellent individual he is and he worked hard with me to find just the vehicle I was lookng for. Kurt is aswsome---if I am purchasing again, Kurt is the person I will call. Mercedes' facilities are first class! I have also had the opportunity to meet Harold Hamilton, Dealer Operator. He will extend himself to you in any matters that you want to discuss. He is a very considerate Dealer Operator. This Dealership is a 5-Star Car Center.

Charlie Monks

Dec 9, 2013

Sudden slight oil leak in my CLK350 cabriolet at 29K miles. Was expecting a $1,000.00 bill from reading online blogs. MB delivered me to my home, repaired, and the washed car in less than four hours. Best part was my bill was $171.00 out the door (ended up being three oil expansion plugs).

D. Tibbs

Dec 8, 2013

The sales person Wendy was very professional . She have very good customer service qualities .

Judith rausch

Dec 3, 2013

Appreciate their consideration of my time as well as their carefulness with my car.

Taylor

Dec 3, 2013

The dealership was extremely helpful and personable. I would recommend this dealership to all of my friends and family. If you are looking for a car, this is the place to go!

G. Roper

Dec 2, 2013

Recently while traveling from Montgomery Alabama we experienced difficulty with our ML 350. While on Interstate 65 we contacted Mercedes of Nashville and were advised to drive directly to their Service Center. On arriving there we were advised of a possible two hour wait. With our Dog in tow we were shown the waiting area which was very comfortable. Mr. Ben Page, the service manager was most attentive and after a short period we were informed of the problem. These folks were absolutely great to us and went out of their way to make sure we were comfortable. Great Dealer Ship and a great service manager, would recommend to all. Having no appointment, being on a Holiday weekend and just driving in, we were treated great...Thanks MR. Page and Merry Christmas to you and all the wonderful folks who work there

Brent

Nov 30, 2013

Great experiences on all three purchased at Franklin Mercedes dealership. Easy to work with. Have dealt with Greg Miles and would highly recommend him.. Trey Billingsley in service is also great. Go deal and buy and enjoy the ride ,you will not regret it.

Mike W

Nov 23, 2013

Brad Snyder was the most responsive, customer focused sales person I had ever met in the car business. (And I have purchased plenty of cars in my life.) He listened thoroughly to what I wanted, and really understood my desire to make this as simple as possible. I don't have much free time, and the time I do have, I don't want to spend on a car buying experience. I knew what I wanted, when I wanted it, and how I wanted it. I simply shared this with Brad, and yesterday, the car was delivered directly to me in Charlotte. I spent a total of about 30 minutes of my time on this. Brad and his team in Nashville made it efficient AND pleasant. I never met Brad or his team in person. I never saw the car before it showed up. The car was exactly what I wanted, with exactly the options I desired. All of the financial paper work was overnighted to me and handled within a 48 hour turnaround. I purchased my wife's car from a Sonic dealership a couple of years ago and had a similar experience, where the car was delivered directly to my door, and she never had to go into the dealership. We plan to purchase another car for her soon, and I would ONLY purchase from a Sonic dealer. Mike Whitehead CEO / Founder Center for Intentional Leadership

Tony Atkins

Nov 12, 2013

Thomas Arena is the easiest sales person to deal with I have met. I deal only with Thomas when I purchase a new Mercedes.

Hardybob

Nov 8, 2013

Had a very nice experience buying my new smart brabus. Emilio and anita were great to deal with and the whole experience of the dealership was great and unlike dealers of the past, and you know what i mean. I would highly recommend this dealership and especially emilio if you are i. The market for a mercedes or smart.

cbotts1223

Oct 21, 2013

I love my ML350 but their service is horrible. I tried to get a appointment for 2 days for my warranty repair. They never returned my calls. When I showed up They were very rude and lectured me for not having an appointment. I went an hour after they told me it was ready. They refused to give it to me because they were having computer problems. I finally had to call the police to get my keys back from them. I definitely will never go back.Charles B.

MrsCS

Aug 28, 2013

I had always dreamed of being a proud owner of a Mercedes until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have left angry, frustrated, and disappointed. My first encounter with the Service department, I received a dirty, smelly loaner car and they kept my car longer than promised. While the first experience was resolved quickly, my second experience yesterday still leaves a bad taste. After being told my service was covered when I scheduled an appointment, when I brought my car in I had to pay. I dropped off the car thinking everything was fine. I informed the technician that I needed my car back by 5 pm. They waited until 4:00 pm and called me to tell me I had to pay $500 for the service. When I questioned why I was given incorrect information when I scheduled my service, the tech said he would investigate and call me back. I waited 15 minutes, and he called back to say there was a mix up, the service was covered under the previous owner. WHAT!!! I then informed him to service the car and I needed the shuttle to pick me up. I waited OVER an hour to be picked up (standing in 90 degree heat and heels!). Once the driver showed up he informed me the manager would take $100 off my bill for my inconvenience. Really!!!!I thought purchasing a luxury vehicle would be an awesome experience, but having dealt with Mercedes Benz of Nashville has been anything but. I will not take my car back there unless I absolutely have to. I will never refer any family, friends, or coworkers based upon their poor standards of customer service.

ginarayevans

Jul 3, 2013

I took my 2008 Mercedes Benz C300 with only 46,000 miles on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. I had purchased the vehicle in Atlanta because we lived there then from a Mercedes dealership. They would not give me a loaner car and basically added freon and charged me $180 and told me they could not find a leak. The air worked for two days. I called them back on a Monday and told them I was bringing the car back. They told me they could not look at it until Friday. I told them no, I was not driving the car all week with no air and black interior. I took it in and again, no loaner. They called me later in the day and told me they THOUGHT it was the evaporator and it would be $3400.00 to repair. I, of course went through the roof. I told them that I would come and get the car and take it elsewhere to be looked at since as they had reminded me, it was no longer covered under the warranty. A short time later, the service manager Bill Hudson called me and wanted to know why I was not going to let them repair the car. He was very intimidating and acted like I was being unreasonable. When I picked up the car, my service rep Nicky told me basically that the car ONLY cost $40k brand new so what did I expect? When is $40k cheap for a car?? I took the car to a place that was recommended and it was the evaporator and the auto repair shop also expressed surprise that it had gone out so early and they also could not figure out why MB would not help me out. They advised me to call MB USA and request assistance before they repaired the vehicle. Absolutely no help there either BUT they did offer to send me a MB mug. The repair shop did the repairs with a certified MB part and the total was $1600.00. I can only assume that the service dept at MB of Nashville padded my estimate. I have since traded the car for a Lexus and needless to say, will NEVER do business with that dealership or with MB again. Any claims they make about their cars and service I found to be untrue! Good Riddance Mercedes Benz!!

THE LOVIN FAMILY

Apr 27, 2013

We have purchased many high end cars from many dealerships, including BMW, Cadillac and Infiniti, but this dealership makes you feel like you are the most important customer in the world! We purchased a 2008 Mercedes E350, our salesman, Thomas Arena, was the best! He went out of his way to help us, and make sure we were satisfied with the car. He showed us how to use every option in the car, and answered my phone calls when I called him with more questions. He was one of the nicest salesman I have ever dealt with. The dealership itself makes you feel important, the general manager came by to shake our hands, so did the used car manager, everyone was great!! We had a remote start that we left on our trade in, Thomas offered to have it removed and ship to us, 2 hours away. You cant go wrong here!! Also, no haggle pricing which is great!

ml550

Jan 29, 2013

I went to the Mercedes dealership with a nonfunctional DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked after repair.One year later, the DVD quit working again. I returned to the dealership for evaluation. The DVD was no longer under warranty. The service advisor was Mr. Frank Marshal. The DVD was evaluated and the service department said the unit needs replacement again. The appraisal was$1100.00. I chose not to fix the DVD.One week after the DVD evaluation, I was cleaning my car. I lifted the back seat and noticed a socket and unconnected plug. I connected them and the DVD player then worked?!?!This makes one wonder if the Mercedes service department is running a scam evaluation on all service work or are the employees poorly trained mechanics?I informed the manager Mr. Hamilton of the finding. He had no response or apology.

david eades

Dec 25, 2012

Sales is great. The car is good. I purchased it new. Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last week and did not go to MBON. I advise caution.

Pastor

Dec 7, 2012

I purchased a used BMW in November 2012 from the Mercedes Benz of Nashville dealership. The day after my purchase the car began having issues. I returned a couple days later and was introduced to Mr Page. He made arrangements for me to bring the car in and have the MAF sensor replaced (at no charge). He and Kevin Taylor in the service department put me in a loaner which was a very nice 2012 Mercedes for the day. Also Mr William McBride assisted with my arrangements. Although all of my issues were not resolved Mercedes Benz of Nashville and their staff went above and beyond to help with my 13 year old BMW. My family and I have found the entire staff very congenial. Thanks again and I will for sure visit your dealership when shopping for other vehicles.

stutenn

Dec 3, 2012

Mercedes Benz of Nashville is the best car dealership I have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson.

rasmss

Nov 4, 2012

Repeat consumer due to knowledge of product and wonderful one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff EXCELLENT!

sandra.duvall.14

Nov 1, 2012

I had never owned a new Mercedes before and I have always wanted one so I finally thought the time was right. I called Ms. Bea at Mercedes Benz of Nashville and was immediatly impressed with her knowledge of the car we were interested in and the whole process was simple and very professional. Will we do buisness with them again?, you better believe it! The whole staff from sales to the mechanics were great!!!

dougstevens

Oct 23, 2012

This is the second Mercedes I have purchased here. I would not think of going anywhere else. Beatrix is fantastic to work with Thank you Bea!

gopainthorses

Sep 20, 2012

We have purchased now our 5 Mercedes, Beatrix Mohsenin has been our sales person for the last three, she is the best of the best, and Jeff Trodgle is my service manager and words can not describe how good he is. With all the cars we have bought in our lives there has never been a dealer the comes close to Mercedes Benz Of Nashville. If Mercedes made trucks I would be in heaven....

Excited Driver

Sep 13, 2012

My husband and I always dreamed of one day owning a Mercedes and that dream became a reality two years ago. We purchased an E350 back in 2010 and it was such a great experience that we returned to the dealership a year later (2011) and purchased another E350. I will say that the staff at Mercedes were exceptionally helpful. Our sales representative, Bea Mohsenin, was outstanding. She really knows a lot about the quality of Mercedes Benz. Each time that I am in the area, I stop by and say hello to her. The entire staff at Mercedes Benz of Nashville is Top Notch. Bea, thanks for making a dream come true.

lynwalker

Sep 13, 2012

Mercedes Benz of Nashville is top notch in every way! I am on my third Mercedes, all bought there, and all bought from Beatrix Mohsenin. I felt she had my interest at heart with every purchase, took the time with me that I needed in order to answer my questions, train me on each new vehicle, and follow up with me afterward. The service has always been great, and everyone in the dealership is always so professional and friendly. I think my biggest compliment is that I trust Bea and MB of Nashville---and that means everything!

Media Negotiator

Sep 12, 2012

I knew these cars were good, but they are much better than I thought they would be once I owned one. I have an E-350. Super high-quality car especially on cornering, no rock and no roll. Salesperson, Taylor, was very knowledgeable about the vehicle and didn't play games in the negotiation process. Fair price and we looked online at all dealer pricing and comparables before striking a deal. The only thing the dealership needs to do is to make a first-class waiting area with comfortable chairs and internet access for people who need to work while waiting on their car. But the dealership is very clean and well-appointed.

Dr.THM

Sep 10, 2012

We had a great experience with Andy. Seamless process. Great value for trade. Second time buyer and would buy there again. We love the car.

MB Nut

Sep 8, 2012

I have purchased several cars from this dealership and have always found then to be the best I have done business with. Great product knowledge, clean environment,a wonderful sales staff and knowledgable service techs which created a smooth transaction. I will continue to purchase from again.

David Eagan

Sep 8, 2012

Great dealership with a first class staff. You always feel welcomed and important to them. It was a smooth transaction and not a lot of wasted time. I will purchase from again and willing recommend them to my friends and family.They represent the business envionment that you would expect Mercedes Benz.

No more BMW

Aug 26, 2012

I just purchased a 2013 C350 and had the best experience every. I went in just to look, but my salesman Thomas Arena was very low pressure but thorough in showing me the features of the car. He listened to the things that were important to me and didn't try and sell me on features I didn't care about. The negotiation was very simple and I got an amazing deal on an awesome car. All the things I didn't like about my experience at the BMW dealer, they took care of. Great customer service, loaner vehicle for repairs, low pressure. I don't miss my BMW 335i at all. I feel confident that I will receive the service and support I need.

nocart4me

Aug 26, 2012

Traded my BMW that I loved but hated the dealership in Nashville. This dealership and the sales experience was unbelievable. Even met the GM who is very involved and asked that I contact him if I was ever unhappy. Great low pressure deal.

MB Fan

Aug 15, 2012

In April we purchased a new 2012 C250 Coupe from Wendy Watters at Mercedes Benz of Nashville. The overall experience and knowledge that she gave during the entire purchasing process was EXCELLENT! So, when we decided to purchase a new SUV, we again called Wendy and she immediately got to work on what we wanted. We had also been looking at the Lexus GX and the Acura MDX. Once visiting the other dealerships,talking with there sales representatives, and comparing the vehicles, we quickly realized that buying the ML350 was the right choice for us. The luxury and quality of MB is one of the best, so when paired with the experience and personal attention that we got from Wendy, we realized that again purchasing from Mercedes of Nashville was the right decision and is why we will be customers for years to come....

gatorsjsl

Aug 10, 2012

I've lease 4 cars from Mercedes Benz of Nashville and it's been the best experience dealing with getting a new car I've ever had. It was painless each time and the support and service was outstanding. I feel like they have bent over backwards to keep me as a customer. Brad Snyder did a great job of educating me on the ML350 I got and I call him often with questions that he readily answers. The GM, Harold Hamilton, personally spoke with me about the transaction to make sure I was happy with the deal. I believe I got the lowest price I could on my lease after checking with other dealersWhen my lease is up I'm going back for number 5! Good Job MB of Nashville!

Lelia

Aug 4, 2012

The most fulfilling experience I ever had in car shopping!

GARCOININC

Aug 1, 2012

THEY REALLY STOOD BEHIND A CAR THEY SOLD ME ,BRAD IS VERY PROFESSIONAL,HIGHLY RECOMMEND. THEY ARE EXTREMELY TRUSTWORTHY AND CARING, ED SCHWARTZ INTERNET BUYER

Happy Customer

Jul 27, 2012

We have purchased two vehicles through Mercedes Benz of Nashville and will continue to do so for years to come. The staff are true professionals who understand customer service! They were extremely easy to deal with through-out the entire process and made buying a car a real pleasure. Thank you Mercedes Benz of Nashville!!!

Dobber

May 29, 2012

Mercedes-Benz of Nashville is now my dealership of choice. I have bought cars at other stores in the past and it has always been a big sweaty experience. Mercedes in Franklin treated me well and it was a process that made me feel comfortable. Not a bunch of back and forth baloney trying to buy a car! The General Manager came out and thanked me for my business and they seemed like they actually appreciated my business. Overall good experience.

Mercedes Owner

May 27, 2012

We were looking at several luxury SUVs, including Lexus, Porsche, BMW, and Audi. Not only did the Mercedes drive the best, but the service and sales support through the process was a cut above the others. No pressure, just a very knowledgeable presentation of the vehicle. Our schedule required us to work with two sales people and they were both great without ever angling for the sale credit. Minor issues with the service department were dealt with quickly and professionally. I have ordered another Mercedes since our inital purchase as a result.

dunphybc0305

May 24, 2012

This was a superior experience. I worked with Brad Snyder and would really tell you that if you are buying a Mercedes-Benz please use him. Brad knows his stuff and the best he cuts through what is usually a difficult process and makes it a fantastic customer experience. Rating him out of a possible 5 rating meaning 5 is the best, Brad rates a 10!

SL enthusiast

Apr 5, 2012

Took my wife's 450SL to dealer to trade for SL500. 450 is in decent shape, not perfect. Was offered $2000 trade in. Tried to call salesman several times. Always went to voice mail. Left messages every time. He never returned calls. Very disappointing.