Mercedes-Benz of Midlothian reviews

John

Nov 10, 2016

My history with this dealership has been very positive Very good customer service, nice facility and a pleasant atmosphereTheir technicians are top notch to include spare part sales

Bob

Nov 9, 2016

I appreciate the accommodating nature of the service and commitment of the people at Mercedes of Midlothian. Kathleen Pierson graciously picked up and returned my 2014 Mercedes because of some of the health issues I have. The service center explained what they were doing and discussed with me an option I needed to consider. I was very pleased with their service and the respect and courtesy that was shown.Bob Bailey

Debbie Fifer

Nov 9, 2016

Dropped ML off for 4 tires-brakes and rotors- inspection--Service Mgr. Brian Parker stayed in touch with me throughout the day and was quick to supply estimates and anticipated wait time. Vehicle ready when he said it would be.Well done!D. Fifer

Bodsford, D.

Nov 8, 2016

Buying a car to fit your lifestyle is not an easy task, especially since buying a car these days is sodifferent, thanks to the internet. The Mercedes-Benz of Midlothian made our decision an easy one,thanks to Brandon Beckner who could not have been more knowledgeable and helpful in all wayspossible. Choosing the GLC300 over the Audi, Infinity, and Acura was not an easy one, butthis dealership and the car itself won this 3 week battle of looking for the car of our choice. Thank you for this experience and look forward to a long relationship.

Paul Hux

Nov 2, 2016

These guys do a fantastic job. Highly recommended!

Sherry Ligh

Oct 30, 2016

I have purchased many cars in my life. Never have I been so impressed. From start to finish. When I purchased this car my salesperson, Kathy Pierson far exceeded my expectations. Her professionalism and knowledge paid off for me. She found the exact car I wanted and I purchased it before it was even cleaned. It was a trade in and she knew it would be the car for me. She was right. The car did have a couple of blemishes that were worrisome. This too, was no problem. The fine tuning department took care of everything.Most recently I brought the car in for the yearly inspection. Not only did it pass with flying colors, it was clean and shiny when I picked it up. I can't say enough about this dealership and the people who represent it. Top notch!

Dan & Toni

Oct 21, 2016

I want to let everyone to know how outstanding the serviceI received was. Travis was a pleasure to work with. He kept me informed the whole time. I don'tknow the name of the tech but he delayedhis lunch to complete the repair so we couldget back on the road. Larry the service managerwas pleasant when I explained my issue.Thanks to all. I have passed on to members of my Sprinter forum how exceptional your service was!Many thanks!!!Dan & Toni

vashley82d

Oct 19, 2016

I appreciate the speed and excellent service rendered by MB of Midlothian. The office staff from the lady with the haircut (Jo) and Amanda are top notch. Thanks for the lady at the front desk (who assisted with my emergency appt) and Natalie for exceeding my client experience expectations.V. Ashley

Cjernigan

Oct 18, 2016

Kathleen and everyone else we dealt with at the dealership were exceptional! She made the buying process comfortable and smooth. She was able to answer all of our questions. I will definitely return to this dealership for future automobile purchases.

2009 Mercedes owner

Oct 14, 2016

always have great service when coming to the dealership. Brian is especially cognizant of customers needs and is always willing to go the extra mile.

Marie Mickie

Oct 14, 2016

Great experience ! I was wondering if they were suppose to vacuum the inside of the car after it was washed!

Msjaydee

Oct 1, 2016

Arrived on time greeted by a friendly associate car went in I waited for about an hour before car was done. Great service and peaceful waiting area.

William P.

Sep 30, 2016

Brian Parker is my point of contact with Service. Over the years, he has proven, time and again, that he is expert in diagnosing problems with my ML350 as well as recommending solutions that have, in every instance, solved each issue in a discrete and focused manner. Additionally, he has recommended services that have kept this vehicle running like new. I have come to trust his judgment and now if he suggests something I have no questions other than how much and when will it be ready. In addition to his expertise, he is a good and honest person. His qualities expertise, consideration, compassion, honesty are rare enough that it is surprising when I encounter someone like Brian. Quite frankly, he is the reason I continue to bring my car to Mercedes of Midlothian. He is also the reason that we will buy from this dealer when we replace our ML350 and he will be the person in Service I will continue to contact! His expertise is unsurpassed and his values are exceptional.

Janet

Sep 21, 2016

Yes, I was very pleased with the service as well as the service rep Shaun who took great care of my car.

Jae

Sep 5, 2016

I was really satisfied with Midlothian dealership by very customized on time response and support.I bought two MB in success. One lease GLE E350 and one All new E300 ownership.Every experience was wonderful to me who is new comer to US.Special Thanks to Brandon Beckner and Strong recommend!

She loves her red Mercedes

Sep 2, 2016

I just switched to your dealership as it is closer to my new residence. My new service man is Travis Melton and he is good. He was very personable, business like and helpful. One of the things that really impressed me about him is that when he put me in the loaner car he gave me explicit directions on things I needed to know about this new car that were not the same on mine, so I felt comfortable and confident driving away. That is something one doesn't think about very often, but it is important when it happens! Also, getting in touch with me was a challenge that Travis met with a smile. Between a cell phone and a home phone that were never in the right place that day, he ended up leaving multiple messages all over. I apologized but he took it as all in a day's work - what a man! I'm glad this dealership is on my side of town!

anna fox

Aug 29, 2016

I was pleased with everything, Mr. Travis was very nice and professional.

Betty Packer

Aug 27, 2016

Great service from Brian Parker, Wonderful loaner car.

Lewis Penn

Aug 27, 2016

I was quite satisfied with service rendered during my last visit to the Mercedes-Benz dealership of Midlothian,VA. I was treated as a valued customer and attributed all associated pleasantries!!

Classy Girl

Aug 26, 2016

They got me in and out and I was able to run errands the rest of my day. I really enjoyed the beverages while I waited. They were very refreshing and timely.

James H. Boykin

Aug 25, 2016

It was a simple replacement item and appears to have been performed satisfactorily.

Thurber Family

Aug 25, 2016

My family had a wonderful experience at Mercedes Benz of Midlothian. We highly recommend Brandon Beckner. All of the managers and staff treated us like family as soon as we got out of our car. Our family loves our new Mercedes Benz Metris.

John

Aug 14, 2016

Great dealership. Both the sales and service teams are top notch. Always pleasant, responsive and willing to help you with whatever you need accomplished.

Cliff

Aug 11, 2016

I recently bought a GLE 350 SUV at the dealer a subsequently had a flat tire replaced on another car. In both cases I was entirely satisfied with the experiences. Michael Collins was exceptional..

Michael Ysenbart

Aug 8, 2016

Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than expected but that is going to happen.

Jakob Pribil

Jul 23, 2016

My service advisor, Brian Parker was very polite and explained the issues with my vehicle.Prompt service.

Don Dillon

Jul 21, 2016

Wil Turner was courteous, responsive, and very knowledgeable of the used car I was purchasing (even though it was not a Mercedes). We were able to reach an agreeable price with an absolute minimum of negotiations.

Mike Estes

Jul 19, 2016

My wife hates the overall experience of buying a car but Wayne was courteous and professional. He allowed her to drive as many vehicles as she wanted and never put pressure on her to buy. He did an outstanding job

ml550

Jul 17, 2016

The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive to our needs. The service is performed in a timely manner & they let me know immediately when the work is completed.

garry floyd

Jul 16, 2016

I was very pleased with the service and courtesy I received from the dealership.

Pcansandee

Jul 15, 2016

Mr Parker always makes an attempt to provide quick and convenient service. His attitude is always upbeat, his explanations of repairs are broken down in easy to understand terms and he always provides an assurabce of repairs to be made. The dealership provides several clean and relaxing areas to wait while repairs are being completed and even provides snacks and beverages.

George

Jul 14, 2016

Mercedes Benz of Midlothian is THE place to purchase a new or used vehicle. There service is beyond compare.

Krista2016

Jul 11, 2016

It was a pleasure working with Michael. This is the second time we've bought a vehicle from him. He made the process very easy.

Roberta Thompson

Jul 10, 2016

Excellent Service and friendly staff- spotless service center!!

Mark Specter

Jul 8, 2016

They were ready for me when I took the car in.Provided me with Loaner car which was necessary.Contacted me when car was ready to pick up.Very pleased with service.

Dessie122

Jul 8, 2016

I was very pleased with the service provided. I waited for my vehicle and was ready within the timeframe promised. I would recommend this dealership to family and friends.

Charlie Powell

Jun 29, 2016

Dealership well managed and maintained. Everyone is willing to help and give you any adviceyou may need. Our salesman was really good and we have purchased 2 cars from him. Service manage in the past had been very helpful. And lending a care is especially a goodservice.

stephen1212

Jun 22, 2016

Easy in, easy out and very thorough in explaining the service. Courteous and even asked how I would like to be contacted. Text messages worked best for me and it was easily accommodated. MB of Midlothian will be my go to.

Deric

Jun 21, 2016

Completely satisfied with the Service Agent Travis and the service.

Doug B.

Jun 13, 2016

I received exceptional service from Mercedes-Benz of Midlothian and Kathleen Pierson. A truly memorable experience. Thank you so much for a hassle-free experience with our purchase.Doug B.Midlothian, VA

dlford

Jun 11, 2016

Told Mr. Hagler and the cashiers that Moore Cadillac dealership in Richmond needs to take lessons on customer service from Midlothian Mercedes. Thank you all for great service every time we come in!!!

DB

Jun 4, 2016

Shaun worked me in for an inspection and routine service on short notice because we were going out of town. . Greatly appreciate his going out of his way to accommodate us. Great job.

Annie

Jun 1, 2016

Kathleen Pierson is the best customer service person I've worked with. She makes sure every detail is taken care of and she makes the experience stress less.

Karen Farren

May 24, 2016

From scheduling my appointment to driving out with my car fully serviced and clean, it was the work of the great team at MB of Richmond. Many thanks for the great folks I had contact with at MB of Richmond and to those behind the scenes I didn't see. I also appreciated the use of a loaned vehicle so I was able to complete errands in the area while waiting for my service to be completed. Thank you MB of Richmond.

KMG

May 24, 2016

It was the features of the vehicle brought me in, and the lack of hard sell tactics compared to other dealers that kept me there.

Nancy Stefanitsis

May 21, 2016

The service department is very helpful and pleasant to interact with on service details. The attention to detail is fantastic! Scott and Brian did a superb job on communication and that is greatly appreciated. Thank you!

Steve Carnes

May 20, 2016

As usual the service was great. Everyone was very nice and helpful.

Ms. Matthews

May 20, 2016

I left a message for an appointment to get auto inspected. I received a prompt call-back and appointment. I received the inspection and car wash efficiently. And it was free! I very pleased with my service.

1PorscheCarrera

May 19, 2016

I have purchased at this dealership twice now, and absolutely rank them #1 and #2 in my many car buying experiences. Kathleen is very professional and understood what I wanted and it was carried out quickly without the haze of normal car buying. Ditto with finance ! Great group !

ZAN911

May 17, 2016

This was the 3rd dealership my husband and I had visited in the last couple of weeks. Michael Collins was, by far, the best salesperson I have ever dealt with. He was able to answer every question and knew the vehicle inside and out.

Wilhemina B Elliott

May 13, 2016

Was very pleased with my service that I received on WednesdayTravis greeted me immediately and took care of my needs.Travis kept me well informed of the progress of my service and outlined everything that I needed to be updated for any additional repairs...

Chris

May 12, 2016

Easiest car buying experience I ever had. Great salesman.

Eric

May 11, 2016

Loved the service. Scott kept me informed every step of the way.

Ron Anis

May 10, 2016

Travis and all service people are the best. Friendly.

Carl slayton

May 9, 2016

Ready when promised. No problem scheduling two days out

Angie01

May 7, 2016

Dealership has best customer service around. Everyone from the sales people to the service team makes you feel like a valued customer. I have been to a number of dealerships in the area and none have customer service like Mercedes-Benz of Midlothian.

mike1111

May 6, 2016

I have purchased a lot of cars and this by far was the best purchase experience I have ever had. Very professional through the entire process.

EXL

May 5, 2016

Thoughtful, complete and technically well done yearly service. Coffee was great. Inspection done. Reset my clock. Minimum wait to have car assessed. Worth the cost.

dehughes1

May 4, 2016

Kathleen Pierson is an excellent sales person. Through out my purchasing process, she was very helpful and attentive. She and Rick worked together to get me the best deal possible. Since I live over two hours away, I requested to have as much paperwork completed in advance as to not spend 4-5 hrs at the dealership to complete the transaction. This was the easiest purchase that I've ever experienced.

Hugh

May 1, 2016

After buying many cars over the course of 25 years this was the best experience ever.

Beth Medaglia

Apr 28, 2016

Awesome servicePolite and courteous Excellent 5 stars

Terry Fields

Apr 26, 2016

I had a nail in tire -- They fixed it right away. Ryan McClay is the service mgr. I always call. I also had brakes done, since the car was already in there. No one has touched this car but McGeorge, and they have ALL the records

Dra

Apr 26, 2016

I travel one hundred miles to have my car serviced at Midlothian Mercedes because I trust their service dept. I have purchased two Mercedes from them. I wanted to purchased my third Mercedes from them, but after waiting three months for them to find the car I wanted. I went ahead and purchased from another dealership. I blame the salesman that was suppose to be searching for the car I wanted. He never even contacted me. I would have to contact him. He dropped the ball. I don't blame the dealership. I will try to purchase my next Mercedes from them. They are the best.

Johnnie/Clem

Apr 25, 2016

Mr. Steve Williams has been very assessable in everyway to get us acclimated in our new vehicle. E 350, 4 Matic 2014. Any time I have called him, he has always been willing to assist and accomplish whatever I have need of concerning the car. He recently assisted very well in getting connected with Sirus radio system which is awesome and paring up two cell phones to use and talk through the Bluetooth.

donna

Apr 25, 2016

I have never had a bad experience working with Scott Lambert. He is friendly, reliable and trustworthy. I can depend on him to give my car his personal attention.

Joanne Baldwin

Apr 22, 2016

I was there for 2 hrs but they have a nice TV and coffee and snacks.

Yvon Jackson

Apr 20, 2016

I approved of service on my car at Mercedes-Benz of Midlothian.

Fred07

Apr 20, 2016

Seamless level of professionalism from everyone involved with my service appointment. Most appreciative of Herculean effort to keep me and my "07" MB on the road!

Ki Don Han

Apr 19, 2016

My Service Advisor, Scott Lambert, always takes great care of me everytime I come in.

RichG

Apr 19, 2016

Have owned several MB autos but never an SUV. Doug Mangas and the entire team made my decision to do so an informed, confident, and simple one. The closing process was well organized and seamless. The entire MB Midlothian team are outstanding stewards of the Mercedes-Benz brand.

Tanesha Gray

Apr 17, 2016

Excellent feedback and customer service. Friendly, caring, people!

Wife's car

Apr 16, 2016

The Service was fast and done right and the staff was very kind and the building was very clean and welcoming Will come back again

Pamela Johnson

Apr 12, 2016

Overall, I am please with the service on my C-Class. Work was completed close to the estimated time and the courtesy and professionalism of those who helped me is much appreciated.

Cheryl123

Apr 12, 2016

Thank you for your service! Time management skills were excellent. Thanks to Shaun! The staff was customer friendly. Food and drinks were provided as you wait.

Kim

Apr 11, 2016

Hands down the best experience I have ever had at a dealership!

Phillip Robinson

Apr 11, 2016

I brought my vehicle in for some service work and was dealt with in a very professional manner. Everything was done and ready when promised. This was my first time bringing my vehicle to this dealership and I shall return.

sonny

Apr 10, 2016

Service personnel were very professional, prompt, attentive and courteous. assured car would be fixed and someone would pick my wife up and bring her to dealership when car was ready.

Mb3

Apr 8, 2016

Excellent experience. Wil Turner, sales representative is extremely knowledgeable, gracious, and well schooled in technology. He easily showed me how to navigate the upgraded operating systems of the new vehicle. Everyone I met at the dealership was kind, courteous, and helpful. Mercedes Benz of Midlothian has an excellent and well deserved reputation. I give them my highest recommendation.

thecat137

Apr 8, 2016

Great Service Brian Parker as always you have gone out of your way to accommodate my family. customers first shows in the type of service you guys provide. Thank you so much!!

Mercedes Review

Apr 8, 2016

I am always satisfied with service on my vehicle from this dealership. Great job and keep up the good work. The cost is always high but I guess you get what you pay for!

Happy Customer

Apr 8, 2016

This was an excellent experience, I was very satisfied with the overall service. Brian Parker was my service coordinator and he did a superb job. Great work Team Mercedes-Benz!

Camille6

Apr 1, 2016

My experience with this dealership was top notch. The service was prompt and staff was friendly. I will return to this dealership for all my service needs.

A Foster

Mar 30, 2016

Very good customer service. Resolved issue with bubble on tire. Waited on as soon as I arrived.

Hope

Mar 29, 2016

Wil Turner was our sales advisor and he worked tirelessly to find us a deal that would work for our situation, Thank you to Ryan also, manager that day, for going the extra mile!!Very nice experience!!!

Carolee Hudgins

Mar 27, 2016

First ...I liked the fact that I drove up...got out and looked around and a bunch of sales people Did not come running over to "capture me". I found a car I liked, when in the dealership and the front desk person called someone to help me. Steve Williams helped me the rest of the way and at no time did I feel pressured to buy. I love my new car, felt I got a good deal and truly appreciated my salesmen.

Mladeroute

Mar 26, 2016

Went in for state inspection. Also wanted them to look into spongy brakes. Both items resolved. This was a new vehicle so my first visit. I will return for service when needed.

Careen

Mar 26, 2016

Love Scott Lambert. Friendly, helpful, knowledgable, professional young man. Had oil changed, break- line flushed and new break fluid , nail removed from tire and tire fixed. All completed in a timely manner. People all very professional at Mercedes Benz in Midlothian, VA, over a span of 10 years of service.

Susan cooper

Mar 23, 2016

After spending $1465 in maintenance I was disappointed when my car would not start. Apparently someone left the lights on and ran the battery down. I had to return the next day. It had a ripple effect on my schedule, but Ryan made sure he would make it right. The next day everything was in working order, the personal note and ball cap, was a special way of thanking me for my patience. I am a business owner and customer satisfaction is paramount so good job. I understand things can go wrong, and we have the power to correct those occasions.

Linda Amyx

Mar 23, 2016

Thanks for taking me without an appointment and getting me in and out in record time.

VA lady

Mar 23, 2016

I always have a good experience with this dealership. I something is wrong they fix it and always go out of their to satisfy their customers

Warren Beam

Mar 20, 2016

The dealership was a pleasure to work with. The service department communicated the status of the car and any additional services that were needed. The car was ready when promised and at the amount estimated.

Lollipop1

Mar 20, 2016

Brian has been my service advisor for years and he is very knowledgeable and friendly. And I always get my car back nice and clean.

Tracey

Mar 18, 2016

FANTASTIC.. Will Turner was the most amazing sale guy ever!!! And Scott in Merc Service was courteous and helpful and very cooperative. Your guys ROCK!!!

William Pitts

Mar 17, 2016

I was given total service from the service advisor. Each individual that assisted me was very congenital.

janice johnson

Mar 17, 2016

very good service!!!!! BRIAN PARKER IS THE GREATEST SERVICE WRITER THERE.

Bob Jackson

Mar 14, 2016

It took a while, but everything was done to my satisfaction.

R. Gara

Mar 14, 2016

Very pleasant experience every time. Will go back again.

KellieS

Mar 14, 2016

Excellent Sales, Finance,Service, Parts Department! Everyone very personable and cared for my every need! Will recommend this dealership to all my friends and family. This is more than a business it's a family.

Deborah Ellen

Mar 12, 2016

I have been buying Mercedes from Ron West & Wayne Booth for many years . They always seem to find a way to make a deal happen. This time they hit it out of the ballpark. They gave me good money for my trade , and even better money on the car I purchased. It was probably one of the easiest car transactions I have ever had ! I refuse to purchase a vehicle without Ron West being involved somehow in the transaction. Great customer service. I have already told many friends about my awesome experience. Before you go anywhere at least give Ron West the opportunity to win your business. If the deal can be put together he will surely find a way to make it happen.

Matthew and Victoria Matlock

Mar 11, 2016

I would like to give a special recognition to Mr. Shaun Hagler. He was the most professional and understanding individual that we have dealt with at any of the Mercedes Dealerships we've dealt with. He made our experience with Mercedes of Midlothian wonderful. He is the reason we will be returning to Mercedes of Midlothian in the future.

Traci

Mar 10, 2016

Can't say enough about this dealerships service department. My service consultant, Scott Lambert, is always on point with what I need and does so with a smile on his face and a spring in his step. It is very reassuring to know that I am always going to be taken care of in a timely fashion, and if not, new arrangements are always communicated in advance and taken care of. I highly recommend purchasing a car from McGeorge and using their servicing department.

OB

Mar 9, 2016

Ryan was very professional, as usual, and the service was great. The service desk was courteous at check out and my car was ready when scheduled.

Lsimm1

Mar 8, 2016

My service tech was great, but my car is still making a terrible noise after I was told the alternator "sounded funny but nothing seemed wrong with it." I really appreciated that I wasn't pushed into buying a new one. My bill stated that I was quoted for a new alternator, but that was not the case. I feel that $550 for basically an oil change is pretty ridiculous, though. I had been planning on trading it in for a new model (this is my 3rd Mercedes) but now I'm going to look at Lexus instead. The quality of Mercedes just doesn't seem worth the price anymore.

kzilla67

Feb 29, 2016

This particular dealership is an excellent place to conduct business. They know how to treat their customers and they have a first class operation. My service is conducted with such professionalism each and every time. I have not had to return for additional work. I would recommend MB of Midlothian to anyone looking for the best.

Lisa

Feb 23, 2016

I just love love love McGeorge Mercedes they are always professional always on time always knowledgeable would recommend them to anyone love taking my car in for service

Allen Walter Fry

Feb 19, 2016

Outstanding Job! U sure do know how to take care of your Disable Veterans. Thank U Respectfull Allen Fry United States Navy

grant

Feb 19, 2016

the service department is best of any I have ever been too.

Pernessa Seele

Feb 18, 2016

I have been driving Mercedes-Benz cars since 1990. I have lived in many cities over the years and have been serviced by many. The folks at Mercedes-Benz of Midlothian are the VERY BEST!!

Tammy

Feb 16, 2016

Fast and friendly service. Great place. I would return here any time I'm in the area and need service on my sprinter van

NASDboy

Feb 16, 2016

Best Mercedes dealer and service in central VA area, Shaun is a great service advisor, this dealer is nothing like other dealers, I usually call dealers stealerships, but this Mercedes dealer is surprisingly honest.

Theresa Griffiths

Feb 12, 2016

Steven Williams is wonderful. He has done so much to make my car purchase a wonderful and easy experience.

Redbanker

Feb 11, 2016

Wil Turner was great, listened and put me in a great ride. Not a pushy salesman but cunsultative. Enjoyable experience and I'm quite satisfied with my purchase.

S Hill

Feb 10, 2016

It took a few days to get an appointment. I did not meet the service advisor, but he was nice over the phone. It appears my car was idling higher after repairs, but I have not had a chance to get back in for them to check due to my work schedule.

Wonderman1

Feb 6, 2016

Brian has always been very helpful and eager to please us. He has taken any concerns we have about our car and made it a priority to make it right. He does everything with a smile and continues to be our favorite salesman.

Frances

Feb 3, 2016

Everything was perfect! Our salesman was very knowledgeable of product and helped us pick a vehicle that best suited our needs.

Robert Burnham

Feb 3, 2016

Outstanding service. Everyone was absolutely a dream to work with, from our salesman, finance manager and used vehicle manager. We will be long time customers of Mercedes-Benz of Midlothian. Thanks for an outstanding experience.Rob & Bronwyn Burnham

Jocelyn Vergara

Feb 3, 2016

excellent service from start to finish!Mr Doug Mangas was very thorough, very helpful & very knowledgeable throughout the whole process.the Best experience I have ever had in car buying!

Coles123

Feb 2, 2016

The service tech took time with me and was very professional and was happy to help and assistant .. Very nice....Knowledge on everything and patience

Frances Drake

Jan 29, 2016

Mercedes-Benz of Midlothian is a 5-Star business. From the time of purchase to now my car's service was efficient, expedient and problem-free. Rarely is anything free but MB of Midlothian provided free state inspection while I waited in the cleanest, quietest best equipped waiting room in our area. The sales and service staff knows how to make you feel confident AND comfortable. My car will not be serviced any where else. Thank you MB of Midlo.

alice

Jan 21, 2016

EXCELLENT service experience, always. The friendliness of the employees is the reason for driving from North of the river all the way over to Midlothian.Many thanks.

jcbd14me

Jan 19, 2016

I always appreciate the courtesy and professionalism of Brian Parker. His personal interest in the service I need and his explanation of what service will be performed and the cost is clear, concise and very helpful.

gbglass

Jan 16, 2016

SERVICE STAFF ARE VERY PROFESSIONAL. BRAIN PARKER IS GREAT TO WORK WITH. HE TOOK CARE OF OUR PROBLEM AND GOT US BACK ON THE ROAD.

car guy.rita48

Jan 15, 2016

They started it asap and took dealership and I picked t up within couple hours.Great job! Wonderful people to work withi in an emergency" price for service reasonable.

rick123

Jan 13, 2016

1st class service! the people at MB Midlothian turned a bad day of being broke down on I95 on New Years Eve, into a good day with "TRULY EXCEPTIONAL SERVICE" . Shaun Hagler looked after us as if we were family. The guys in the shop were right on it, fixed the problem and got us on our way.we couldn't be happier. So glad I bought Mercedes-Benz. So grateful to MB Midlothian.Thank YouRick and Diana Russo

C

Jan 12, 2016

Awesome sales associate, Kathleen Pierson, made the purchasing experience a positive one. She is extremely knowledgeable, professional, and follows through on all accounts.

Loyal customer

Jan 12, 2016

Always great service and very friendly people. The parts people are the best I've ever Had the opportunity to deal with.

victor

Jan 6, 2016

Service department and staff especially Ryan are very courteous, professional, and explain in-depth about the issues. pricing is fair and appreciate discount. Will recommend the department to other friends

BARBARA CASE

Jan 4, 2016

I WAS VERY PLEASED WITH WAYNE AS MY CONTACT / VERY POLITE AND EXCELLENTSERVICE / I LOVE MY NEW CAR

John Johnson

Jan 3, 2016

Steve did everything and more for us. They really worked with us to make this a great birthday gift for my wife. Thank you for making this the best car buying experience ever..

Rob

Jan 3, 2016

First Class from the time we walked through the door, friendly and knowledgeable staff from salesman through Finance. The car buying experience that everyone deserves.

Sais chattar

Jan 1, 2016

Excellent service Will recommend dealer to friends

Jim & Debbie Longstreth

Dec 30, 2015

Thank you all so much for working with us and getting us into our new car!Jim & Debbie Longstreth

Peb

Dec 24, 2015

Very pleased with the service I received from everyone. Courtesy and very friendly.Always listened and responded to my request. Pays very close attention to details.

MB74_C

Dec 23, 2015

This dealership continues to impress me. After being unsatisfied at other dealerships, MB of Midlothian has set the customer service bar high and they always go out of their way to make me feel valued and well informed.

Walter

Dec 22, 2015

Brian Parker (service advisor) is in a league of his own. His attention to detail along with his personable manner make him a real asset to this dealership.

Soldier Boy

Dec 20, 2015

I searched nationwide and found your dealership to have a very fair price for the new GLE450. Brandon made my experience exceptional in all areas!

Sandra W. Mauney

Dec 17, 2015

Excellent service, all questions regarding the aux. battery were clearly answered.

J Gallegos

Dec 17, 2015

Excellent customer service. I would highly recommend this dealership.

mimi

Dec 17, 2015

Love the dealership. Everyone I have been in contact with is very friendly and informative. This was my second time to the dealership and being a woman I felt that they cared. I will be back for more work.

Betty Packer

Dec 15, 2015

Wonderful and friendly service.great employees, everything done as promised

benzladym

Dec 13, 2015

. I was in for B service, everything was checked out Brian Parker (service advisor) pointed out several things that I was not aware. Your loaner car program is wonderful, I really enjoyed my drive.

Pablo

Dec 9, 2015

The staff was very helpful and knowledgeable of the tecnical specification of the vehicle s. Looking forward to visit for the maintenance.

drivingML#2

Dec 9, 2015

Expensive. If you drive a MB, you pay. B service is essentially a $500 oil change. However, the car gets a thorough going over and wear items are replaced and the service light gets turned off. The loaner car program is AWESOME though. The service people keep the car reliable and in good shape. I highly recommend the service deportment and Ryan is fantastic.

diesel48

Dec 8, 2015

From the test drive to the order process, our salesman (Steve Williams) was very friendly and knowledgeable. He made it a very pain free process.

Kief wong

Dec 3, 2015

Perfect experience , mike Collins is the man if any of you look for a new Mercedes Benz

Mbenz

Dec 2, 2015

Everything was attended to as well as some issues I was unaware of,more service centers should be this good!having the review be a minimum of 25 words or it can't be submitted is ridiculous I said all I had to say in 20 words you service rarer should change this most people are capable of making their point with out having a minimum number of words!!!!

retirementbenz

Nov 28, 2015

Good experience, knowledgeable and courteous sales staff. Beautiful facility with a good selection of vehicles. Everything was explained in detailed. No pressure, was allowed to make a comfortable decision.

Thomas F Shreve

Nov 27, 2015

I purchased my Mercedes several years ago from McGeorge and have experienced the customer service and repair-skills of the employees at Mercedes Benz of Midlothian on various occasions. There is a consistent level of interest in the customer from arranging a loaner car, to ccntact by text or phone regarding the work being done, to the message regarding its completion time, to returning the loaner and getting back in my own car.

PITTSBURGH BALL

Nov 24, 2015

Very attentive service department. I brought car in for routine tire pressure check and service advisor found embedded nail. Fixed while I waited in Showroom. Checked with me several times to let me know progress. Very satisfied and well done !!

billy

Nov 23, 2015

Our repairs were done well but I'm still not sure it was all necessary. Have to take their word for it. Mercedes are great but you need a brinks truck of money to keep them on the road. The scheduled maintenance is killer enough--if you have to have any other repair: watch out! The loaner car was superb, though. Never driven a car with that high a retail price tag. It was really fun. Service people couldn't have been nicer, too. Except for the cost, my experience was excellent.

Silver57*

Nov 23, 2015

I have nothing but positive things to say about the maintenance services received by Mercedes. The staff is extremely professional and the work is the best quality.

GrantS123

Nov 21, 2015

Ryan was extremely helpful as always. I took my vehicle in for a state inspection and it was a very smooth and easy process. Easy drop off and pick up. Thanks!

Bronzestar1968

Nov 21, 2015

Ryan McClay did a great job. The reception was prompt, professional, and informative. All interactions were at the expected high level. The atmosphere of the dealership was warm and welcoming.

Stephen (Troy) Cole

Nov 19, 2015

Outstanding customer service. Shaun was very courteous, prompt, willing to assist. The loaner car was ready when I arrived so I did not have to spend additional time waiting. The service done on my rim was fantastic. Looks like a new rim. Shaun also had the car washed and vacuumed. Very pleased!!

harold

Nov 18, 2015

The service was excellent, with one exception.The mechanics in the service department always inflate all my tires to the same pressure!Since my vehicle has two different size tires, the recommended pressures are different between the front and rear. This is stated on the plate on the vehicle.I am unable to get down on my knees, so I can not correct this at home!Otherwise, many thanks.Harold L. Johnson

Joanne Baldwin

Nov 17, 2015

As always, outstanding facility, outstanding service.

Quietstorm

Nov 15, 2015

Mercedes-Benz of Midlothian is completely a one stop car experience for me. My car experience has been exceeded with every single step. Thanks Ryan!

CWilson

Nov 12, 2015

Our experience in purchasing our CPO ML350 Bluetech was fantastic, all around. We worked directly with Brandon Beckner, who is the internet sales manager. Our experience with Brandon was perfect. He was extremely communicative via email and phone/text as necessary and facilitated the entire process on a very tight schedule (driven by daycare pick-up times!). MB Midlo brought in a wholesaler to review our trade-in vehicle with us, which resulted in a value slightly above current Black Book. The prices paid for both the CPO and trade-ins were arrived at fairly and very quickly, and I felt that the staff at MB of Midlothian treated us as well-informed shoppers. The lower score for the facilities is based on a very congested parking space and generally a crowded lot if you wanted to browns from vehicle to vehicle.

MelB123

Nov 12, 2015

Ryan in the service department always makes me feel at ease and is very knowledgeable about anything I ask about my car. He has been the only service department employee I have ever worked with.

Michaelb

Nov 12, 2015

Everyone was very nice and most helpful. I must say that Wil went above and beyond to ensure that we got what we wanted. He provided status updates right up until I was able to pick up my new car. I would recommend him to anyone wanting to look or purchase a car.

Maria Hazel Cohan

Nov 10, 2015

Excellent service provided. The service was prompt and complete. Looking forward to bringing my car back for the 40000 mile service

Carl whittington

Nov 10, 2015

My experience with Benz of Midlo was exceptioal. It seems that they are experieced in their field and therefore I like the way that they operate.

Bec30

Nov 7, 2015

Never have problems or delays. Brian Parker is always very helpful when I need my service done or any question I may have about my car

C.Stephens Carnes

Nov 6, 2015

It was the best it could be. They checked everything and advised that my car was in great condention. Best service ever.

Joanne Jones

Nov 6, 2015

Customer service was great. The customer rep was genuine and nice to receive me. The receptionists were nice and very friendly/. Actually, I purchase a trench coat from MB dealership. The salesman was nice, funny and very helpful.

ron doering

Nov 5, 2015

totally pleased from begining to end Brian took care of everything from the start , well done

Al atiyat

Nov 5, 2015

Love going to service my car at this dealership, I have bought 2 cars from them in the past two years and every time the process was smooth and customer service was outstanding.

Midloman

Nov 4, 2015

Brian Parker always takes care of me and my MB. He knows what needs to be done and has it done when he says it will be done. Brian should be made president of this dealership immediately.

Todd M. Parker

Oct 30, 2015

Another great job. Ryan continues to be the Gold Standard for customer service.

1701pg

Oct 30, 2015

The service managers were quick in there service to have the CLS500 taken care of ASAP. ,Love coming to the shop for repairs when repairs are needed. Will return for future service , thanks so much . Best regards

Wendy Callaghan

Oct 29, 2015

They are always willing to help in any way they can. The waiting room area that they have for you while you wait for your vehicle is always comfortable and a pleasant place to wait.

grant

Oct 28, 2015

good service company, great service people. a little high in price, but rental car is given to you and they wash and clean your car before coming back to you after the service. Best service you can get.

Customer

Oct 28, 2015

Scott did an awesome job working through the details of our service. He listens to the customer and answers questions in a manner that is easy to understand.

Paul

Oct 26, 2015

Great facility and wonderfully helpful. I would not hesitate to take my vehicles here.

xxxxx

Oct 26, 2015

Ryan maintained communicaton at all times and focused on my specific concerns (engine light remained on while vehicle was in motion and my vehicle was idling. Neither had previously been a problem. My B5 service inspection was also completed. The problems have not resurfaced so far (but I have only driven my car from the dealership to my house). It is not my day to day, primary vehicle.

Teabird

Oct 24, 2015

Bill Cochran made the transaction fast and painless. He put me in the indentical SVU only it was a new 2016. Love how I was treated every step of the way.

Maureen palaszynski

Oct 21, 2015

Went into the dealership without an appointment because the air pressure was low in the driver's side front tire....told it was a loose valve stem.

Shawn M.

Oct 21, 2015

I had a major repair conducted at Mcgeorge Mercedes-Benz on Midlothian turnpike. I received exceptional treatment from the entire service department. This service department takes good care of their customers.

James Pitts

Oct 18, 2015

my service was very good, thanks to brian parker and the service department, I am confident that i will be satified with any future service that may be required.

car guy.rita48

Oct 17, 2015

FriendlyHelpfullAll work done on timeCoffee while you waitEntire dealership spotlessAll staff friendly and helpfulCourtesy van wonderful idea very helpfulCan't say enough!

Cynthia D.

Oct 16, 2015

Every person I dealt with in the service department was extremely curteous & helpful. Great overall experience. Wait time for my service was spot on what they projected.

Tom B. in Midlothhian

Oct 9, 2015

From the moment I set foot on the floor of the Sales Department at this dealership, I felt as welcome as I do in my own home. Everyone I met was professional, solicitous, courteous, knowledgeable, fair, patient and totally customer-focused. As a retired President & CEO of a statewide company, I would have killed to have any of these folks on my staff. My hat's off to Ron West, the General Manager of this dealership.A few months earlier, I visited the Lexus Certified Pre-Owned dealership just a mile or so east on Route 60 to look at their inventory. The people there were very knowledgeable but there's no comparison, in my opinion, between an "upscale" Japanese car and a German car that rides like a real luxury car but drives like a sports car!But, the PEOPLE at Mercedes Benz of Midlothian are the most important part of the deal.I'll list some names below but I have to make special mention here of my Sales Advisor, Kathy Pierson, who spent the major part of three separate days to be sure I found the car I wanted. She even came out to our house to program the electronic garage door opener in the car so it would function with the "rolling code" on our garage door opener. She is, quite simply, the BEST.

Richard Farrell

Oct 7, 2015

Friendly, prompt, goes the extra mile to make me happy, immediate assistance, painless entrance for service work.

Laura Jenkins

Oct 3, 2015

Just purchased the new 2016 GLE 450! Sweet car! Highly recommend purchasing a car from Midlothian Va Mercedes Benz! Ask for Brandon! Super great salesman, very professional, no high pressure, knowledgeable and great personality! Would definitely buy again at Mercedes of Midlothian!

Tanisha Harris

Oct 1, 2015

Wow! The service I received wasTRULY EXCEPTIONAL SERVICE! Purchasing my Mercedes has been a major accomplishment. I was scared about taking my car in for service because I thought my bill would be bigger than my purse. Boy, was I wrong! To be greeted at the door by Shaun Hagler was a breath of fresh air. I explained my concerns and he assured me all of my concerns would be met. Thereafter, he gave me a brief tour of the cafe and really suprised me by offering a complimentary car wash!! What!!! A free car wash?? I felt really appreciated. This is the best customer service experience ever!! Thank you Mercedes Benz of Midlothian for delivering on your promise to provide OUTSTANDING TRULY EXCEPTIONAL SERVICE TO ME!! I am one satisfied customer!

Dr. Manuel Bellamy

Sep 27, 2015

The service that received at the Midlothian Mercedes Benz was a refreshing experience. Each time that I have had my car serviced was met by very polite and informed associates. They keep you aware of things needed and give attention to details that I wasn't familiar with. Their waitingarea is very clean and inviting with coffee or juice available. I am quite impressed andvery satisfied with this dealership. I certainly recommend this facility for auto servicing, because the employees here have exceeded my expectations.

Loretta Nelson

Sep 24, 2015

I have never had a bad experience with your company. Thank you again for excellent service.. Matt always gives great service. I have also had Bryan for service, he is great too. I'm always completely satisfied when I leave. Thank you again!!!!!

mikesdavid

Sep 24, 2015

My problem was difficult to diagnose and your service department and service adviser, Scott, stuck to finding the problem. Scott called my frequently to inform me about progress. Even though they were not able to find the source of the problem, they persevered until delivery my vehicle to me. They're professionalism, courtesy and friendliness were beyond expectations. I'll sure be back for them to solve any future problems.

betty vickhouse

Sep 23, 2015

Great service both at the time of purchase and in the actual service department.

Cheryl Rivet

Sep 23, 2015

Excellent experience. I hate car buying, but my salesman, Wayne Booth, made this purchase a pleasure. There was no pressure and outstanding information provided. I highly recommend Mercedes of Midlothian and Wayne Booth.

Thepiolman

Sep 23, 2015

I have owned several cars and trucks in my lifetime . I have experienced the highs and lows when it comes to service. Brian Parker makes my experience at Mercedes each and every time , just great! How many service people can make you look forward to calling for an annual check- up? Brian' s effort just makes me appreciate my car even more. He is aware I am very particular about my car. I rarely drive my car in the rain. When I pulled in for my state inspection . He said , " I didn't expect to see you today , because of the rain!"If I have a vote for employee of the year.. It's Brian Parker !Thanks again !Tommie

Roger Radford

Sep 21, 2015

Great dealership to be a customer at. We have been customers there since it opened and have bought 4 cars between our son and us.

AdeF

Sep 20, 2015

I dropped my car off early on September 17 and picked it up at the end of the day.The Service was completed as scheduled. The representative was very polite. and kept me updated.

C. J. Jones

Sep 18, 2015

Only failed to reset clock. Otherwise excellent in every way.

VMaitland

Sep 12, 2015

I have never had a more personable experience buying a vehicle than when I recently purchased a GLK350 from Mercedes-Benz of Midlothian. Ron West's team is exceptional!! Steve, Dawnn, and Jenna went out of their way to make sure I got the car I wanted and an awesome interest rate too! Ron even stopped in to check on us periodically to make sure that I was happy with the service I was receiving. I will NEVER shop for a vehicle anywhere else!

MikeG1222

Sep 10, 2015

They walk the walk. Service first. Customer service is exceptional. They are by far the best dealership in the Richmond are. Professional,kind and courteous. I will never by a car from anyone else.

Smokejimbo

Sep 9, 2015

Love working with Ryan at Midlothian Mercedes in the service department. Everybody else that I worked with there has been nothing but professional. It's also nice when someone knows your name and your just happen to be passing by him on the street .

robert s.

Sep 9, 2015

This whistling sound when you take foot off brake is reduced. ( less frequent )I find that a hard push on brake reduces the re-occurrence..

edwar58

Sep 9, 2015

Had a great experience during our visit to the MB dealer in Midlothian. The sales consultant was very knowledgeable about the vehicle which helped us in making a decision on the purchase. He worked closely with us through the process. Once it came time to close the deal in the business managers office, that took less than 20 minutes. There was no high pressure sales tactics to add additional services like happened when I bought a vehicle from their next door competitor. Once the deal was closed, the sales consultant went over on how to operate all the items. The vehicle was delivered in pristine condition. Would definitely purchase a vehicle from them again.

Harry Eisaman

Sep 5, 2015

Ryan is a wonderful service provider. Natilie is outstanding also!! Great experience. Technicians are the best for the best.

Diamondgrdn

Sep 3, 2015

Our first experience was exceptional. Our sales person (Roshan Patel) was very knowledgeable of the administrative process and how the vehicle operates. We felt very comfortable driving the vehicle home. I highly recommend buying a Mercedes-Benz from Midlothian dealership.

New York

Sep 3, 2015

First Class Dealership, Excellent treatment of my wife and I as valued customers. An efficient process for closing the sales transaction. Great follow up after the sale was complete.

Craig Carter

Aug 31, 2015

Mercedes-Benz of Midlothian always creates a great experience. Thanks for a great service experience.

yolonda1123

Aug 26, 2015

From the Sales Team (Ralph and Ron) to Finance (Jen), I had a wonderful experience on the purchase of my 2015 Mercedes-Benz GLA 250. I would highly recommend the Sales Staff of Mercedes-Benz of Midlothian. They will help you find the right vehicle to suit your life and style. Thank you guys for everything!

johnny

Aug 26, 2015

I wan to commend Ron and Scott at Mercedes Midlothian for turning a potential lemon probleminto Lemonade. We had several issues with Sprinter because of dealing with several folks not affiliated with McGeorge., One call to Ron Shaban anxiety and problem solved. Big thanks to Scott at Midlothian for informing me every step of the way. Simply they Promised and Delivered.

Waymond Pate

Aug 23, 2015

My Mercedes Benz was in for a state inspection. My service representative greeded me with a good morning. The reception called a day before my appointment and reminded me.My vehicle was inspected on time.After inspection my vehicle was vacuumed inside and washed on the outside. Thanks for excellent service.

Betty

Aug 18, 2015

From the salesman to the delivery, the team were expert, friendly and very knowledgeable. I really do appreciate how personable everyone were. They treated me special. It was a fabulous experience.

Missy

Aug 18, 2015

Kathleen was our Saleswoman and she was great! After having spoken to other car dealerships and being jerked around, I knew that Mercedes of Midlothian was the only place to be and the person to deal with -that we could trust- was Kathleen Pierson. Ryan and Jenna were also excellent!

Carolyn Willison

Aug 14, 2015

Excellent communication and service. My representative took ample time with explanations and was able to work with my budget.

Tanya

Aug 14, 2015

Return customer, and as always superb customer service. Extremely happy with myMost recent purchase!

rhinesjr

Aug 7, 2015

Ryan was his usual outstanding self providing me with the service I have come to expect from him. Ryan has been taking care of me since I purchased my E350 in 2010 and he has been the best.

swoonva

Aug 5, 2015

Roshan and Brandon, the internet sales managers were great! They both were very attentive to my needs and wants for purchasing a new vehicle. They were patient, responsive to my inquires and made the whole purchasing a new car very pleasant, stress-free and informative. Roshan spent several hours letting me test ride and question him about 3 - 4 different models. Once I had purchased the car, he also spent about an hour going over all of the features in the car such as setting up the blue tooth connection to my phone, setting up the navigation system and programming the voice command features on the car. I really enjoyed my experience and would recommend checking them out if you are in the market for a luxury car.

Wood Lake

Aug 1, 2015

Nothing but a five star experience is what we've had from the service department for the last five years.

Burtn 1

Jul 31, 2015

Went to this dealership to check out a vehicle I saw on Autotrader.com and was met at the door by Kathleen Pierson. Showed me the vehicle, we test drove it, she presented all the background info available and together we closed the sale. She and the entire staff were very professional and accommodated my every request. Would certainly buy from them again.

grant m ayjian

Jul 29, 2015

great service department, no problem getting slot for appointment, auto very cleaned and washed and looking great.

Michael McAleer

Jul 25, 2015

What a fantastic dealership and service department. I was driving from Washington, DC to Dallas, Texas and has my left front air shock blow out. I called the dealership first thing in the morning and they told me to bring it right in. I arrived, they were very friendly and took my vehicle right in. I told them that another dealership had recently stripped my wheel lock and they said they did not feel right sending me on my trip with a wheel lock in that condition. While one mechanic worked on my suspension, another took care of all my wheel locks without me asking. That is service! They had my car fixed, washed and back to me by lunch so I could check out of my hotel and get back on my vacation. The facilities were great. They even had computers for you to use of you didn't have one while you wait. Everyone I met at the dealership was friendly and would go out of their way to help and make you feel comfortable. Wvwn the other customers I spoke with in the waiting room would tell me about their fantastic experiences with Midlothian Mercedes-Benz. I highly recommend them and would not hesitate to use them for any issues. To bad they are not near my house. Thank you!

Shawn Molden

Jul 21, 2015

Great service dept. and techs who are always willing to offer advise and assistance regardless of the topic. I feel the service has gone above beyond the norm. I will continue to return and bring my business to Mercedes Benz of Midlothian.

Maureen Palaszynski

Jul 21, 2015

My experience was great although unexpected to me and Mercedes! Brian got the car taken care of and me on the shuttle bus in within a half hour of showing up unexpectedly. That's service!

Vernon O Ragland Jr

Jul 21, 2015

Staff was very professional, attentive, went extra step to satisfy, customer was first and showed utmost respect. Pleasure to deal with salesman.

Tanya B.

Jul 18, 2015

Exceptional service as always!! Above and beyond care for the customer!!

Lee Diem

Jul 17, 2015

The service from start to finish was excellent.My service was done 3 hours earlier than expected.

Tom Bridgers

Jul 15, 2015

Towed the car (125 miles) past 1 independent and 2 other MB dealerships to get to Mercedes of Midlothian. They have treated us well in the past and I see no reason to go elsewhere.The folks keep you in the loop which is a welcome change to "We'll call you" .....(someday).Can't say enough about the communication.Thanks again.

Karen Emroch

Jul 14, 2015

I am pleased to report what a delightful experience we had with Kathleen Pierson, our sales person, for not only this 2013 SL550, but a 2008 E350 some time ago. She devoted a significant amount of time helping us find just the right cars to meet our preferences. We found her to be very knowledgeable about the entire line of Mercedes offerings and she still continues to assist us in utilizing the technical capabilities of our automobiles (how to work all the whistles and bells). We said no to a lot of cars and she never gave up on us.

Anthony

Jul 13, 2015

I have been driving by Mercedes's Benz on Midlothian for 6 years. I bought my first Mercedes three years ago. Started dropping my car off for services two years ago. They did a top notch job. I was surprise to see the level of care they put into serving a vehicle that I didn't buy off their lot. This year I was able to upgrade and buy a Mercedes from a certified Mercedes Benz dealer. During the buying process I was introduce to a whole new level of the place; upstairs waiting area, computer hook ups.. it was just mind blowing. When the manager takes the time out of his day to come down introduce him self, gives you a firm hand shake and says " Thank you for considering doing business with us" I said to my self right then, "I'll be back"

Tyler

Jul 10, 2015

We just bought our first Mercedes and this dealership is the best we have ever dealt with. We were treated extremely well and we felt very special. Every minute of our visit was first class and we love our new car looking forward to many years as part of this Mercedes family

P Rodgers

Jul 7, 2015

Great Service! The dealership responded to my needs with great professionalism. Time on station wasn't that long (about a good hour) in and out. Thanks for the piece of mind.

I.S.

Jul 6, 2015

fast service. customer service was fine. I had to add coolant the next day since they missed it at the dealership. The low coolant light had been on before and after the service. After paying so much for the oil change and general check it was a bit ridiculous to go to the auto store and buy coolant.The customer service representative at the dealership is always accommodating, but I guess he does not do the service.

B. Hodge

Jul 6, 2015

We were initially looking for a good quality used vehicle, but ended up purchasing a new C300 4Matic and we couldn't be happier. We are very pleased with the car and with the customer service at Mercedes Benz Midlothian. A great car buying experience.

Chuck Coniglio

Jun 30, 2015

The staff including Dawn, Doug, and Ryan were very professional and stayed vigil with my needs and concerns through the entire process. Their first concern was me the customer, and they went out of their way to please me. Michael from the service dept. and his staff went beyond their scope of delivering the vehicle to repair a few minor items of concern to me, and made sure I was satisfied with the results. This dealership and its entire staff is the meaning what customer's really are and how the treatment will bring repeat business. Thank you so much, C.J.Coniglio

Robert Graham

Jun 29, 2015

I Have been extremely satisfied each time I have been in your dealership from buying to service. All Of the personal have been friendly and very professional.

T. Fryson

Jun 28, 2015

Best car dealership I've ever dealt with! I would highly recommend this dears hip to my family and friends!

aimee

Jun 28, 2015

After having purchased 15 cars from the truly excellent Team at this Dealership, I would not consider any other way to acquire and/or service an automobile. Bill and Ron are honorable gentlemen with a strong level of integrity, and Ryan McClay and his Service Team have consistently delivered truly exceptional Service.

Patricia

Jun 26, 2015

Service was done when promised and price was as expected. Great dealership.

ama1588

Jun 23, 2015

After surviving three plus hours, I came home to find that most of what I went to visit them for was not done, even after paying them. My engine light is still coming on without anyone coming to me and personally telling me why it was on and how they were going to remedy it. I find the bill with explanations not easy to comprehend, with technical jargon. I just expected more from a major dealership

jsnow

Jun 22, 2015

I have been a customer for over 20 years and service has always exceeded my expectations...I would like to Thank Mr. Shaban and his professional staff for a job well done.John M. Snow Sr.

Shirley R. Lee

Jun 20, 2015

Great customer service! I was able make my appointment online and the service was completed in a timely fashion. The customer service representative explained in detail what repairs were done and why they were needed. The lounge area was clean and comfortable with a snack bar for my enjoyment as I waited there during the repair service.

S. I. Tarant MD

Jun 18, 2015

There simply is no reason to ever use another MB dealership. These folks exude professionalism; they are the best. You don't just buy a car here, you join a family.

W Stewart

Jun 17, 2015

Great service at a first class facility. I couldn't be more pleased.

Joek

Jun 17, 2015

Great service, they are always on time. I always take my car to Scott, he always provides excellent service. The prepaid service is great as well!

Daisy

Jun 17, 2015

MB of Midlo not only found me the car I wanted, but helped steer me toward the car I needed, with the terms that best suited my travel habits. I couldn't have asked for a better experience. I've never been this impressed with a car-buying experience, and am so excited to finally join the Mercedes family!

Calvin Chambliss

Jun 16, 2015

Excellent service, met with the General Manager, excellent customer service from the entire dearlership....thank you very much....

Alice

Jun 15, 2015

I would recommend this dealer to everyone, the staff is very friendly and courteous.

patskap

Jun 15, 2015

Great Experience. This is our first Mercedes and we couldn't be happier. Steve facilitated a very smooth experience and answered all our questions. Within a few hours we drove off the lot with the new GL450. Thank you!

Clarence Booze

Jun 12, 2015

very pleasant experience. great job !!!! The servicing turn around time was very fast. I am always happy with the work done on my car.

fridley04

Jun 11, 2015

I am so excited about the recent purchase of our new ML 350! We had great service at Mercedes and would recommend them, and Roshaun Patel, to our friends and family. They were polite, knowledgeable and very accommodating!!

AntonioP

Jun 10, 2015

I must say I was thoroughly impressed with the service I received when I purchased my new car. The salesman who helped me, Roshan Patel, was very knowledgable and patient with me throughout the process of purchasing my car.

Edie

Jun 9, 2015

Mercedes-Benz of Midlothian is the best! I would not consider getting my car anywhere else!

Deborah Ellen/ Anointed Edge Salon

Jun 3, 2015

It took a lot of going back & forth to make it happen, but in the end Ron West made it happen again! I have been buying cars from your dealership for years. I was also looking at a similar SUV at Sheehy Ford, but Mercedes Benz won hands down with their unlimited mileage warranty. I am returning to add running board. Thanks again Ron for working hard to make this deal happen. See you soon. Deborah Ellen. The Anointed Edge Salon

betty

Jun 1, 2015

Kathleen Pierson exemplifies a standard of excellence to which we all should strive. She made our purchase a fun experience..She answered all questions. she was totally professional and friendly.She had the car programmed to our taste at the time of pick up and has cooperated in every way possible to make sure we enjoy our new purchase. In the past she has been helpful even when she was not our salesperson.. Mercedes is lucky to have such a representative.

Autonomous

May 30, 2015

Work was done in less time than I was led to believe was needed.Did a super job of cleaning up a parking lot boo-boo that I simply asked for an estimate on.Could use a little more attention to detail during the detail process though.

hermercedesbenz

May 30, 2015

It was very convenient for ne and done in timely fashion. I would surely recommend your service department in the future and will be sure to use you again when in the area.

Bradford

May 27, 2015

The service department was closing as I pulled in with a nail in my tire. I am sure they wanted out as this was a start to a long weekend. But they stayed and plugged my tire and got me going. They never tried to delay or make me feel like an inconvenience. Thanks to front and back of house in the service department!

Tom Edmundson

May 24, 2015

A Great group of personnel. Every one is the very best to represent Mercedes. Thank you for a great buying experience.. I love the GLK 350! Tom Hey! You could make this survey easier to complete! I have tried 3 times to get it right !!!!! Check it out.... Your group is the very best.thank you. Tom

RobMidlo

May 20, 2015

Excellent and polite service throughout the whole experience. The dealership was immaculate and very cool. I will enjoy coming back to get my car serviced (rarely) and stay connected with my sales manager for my next car purchase. Thank you!

Robert Bertocchi

May 19, 2015

Excellent service from beginning to end. Began with the scheduling phone call until delivery of the clean serviced car.

spencer

May 19, 2015

I always bring my vehicle in for service at this location. I always deal with Ryan because he is so pleasant to deal with. He also provides me a loaner of one of the newest vehicles which is also very exciting and awesome customer service.

Sais Chattar

May 14, 2015

The sale guy and his Manger were very help and polite in assisting me with my purchase-they both were awesome.

Sarah

May 11, 2015

I really enjoyed working with Brandon when I came in to look at a new vehicle. He was Very professional and easy to talk with, so was everyone else that I talked with or dealt with during this purchase. It was a nice experience overall.

Alpesh Patel

May 8, 2015

This is my first Mercedes buying. It was easier then previous car buying experience . Sales man work with our time and comfort .

Baenonymous

May 6, 2015

The staff here is pretty cool, however I did not think my situation would take 3 hours. Although my vehicle was not purchased from Mercedes, I feel Mercedes owners should at least still be offered a loaner vehicle. Even if it's a fiat.

Hokiefan

May 6, 2015

Recently I had new garage door opener installed. Sheri came to my house and programmed the openers, picked up my car for service and returned it to me as promised. I am a new Mercedes owner and I appreciate the personal service.

m&j

May 5, 2015

We had a wonderful experience buying our new car with Mercedes of Midlothian. Kathleen was wonderful. She patiently answered all our questions and was very professional. Buying the car was easy and everyone we met was kind and friendly.

Pernessa Seele

May 4, 2015

I have been a Mercedes-Benz owner since 1993. I have dealt with many dealers in several states. By far, the Mercedes-Benz of Midlothian is the very best in all areas of customer service. They are always ready to serve with a smile and will find every way to give you the best service and price possible. Both the service and the sales representatives are fantastic.

MERCSB

Apr 30, 2015

Our experience was very enjoyable, however when we had questions for the sales person, it felt like they thought they knew the answer, (and usually did,) but wanted to be doubly sure on everything, so there was a lot of double checking regarding our vehicle and other models like it. The staff is clearly knowledgeable, but a little gun-shy of providing answers without double checking their notes. Obviously, we would prefer this to situation to one where we are provided wrong information. Overall, we enjoyed our time and would certainly recommend them to friends, clients, and associates.

Pearl

Apr 30, 2015

I truly appreciated the talents of young Rashon and Brandon. I often referred to them as the "Dynamic Duo". I do feel that the relationship is the beginning of a wonderful experience. They are very knowledgeable of the vehicle and very helpful when I was trying to determine what is it that I needed to serve my needs. Everyone I encounter was very friendly and professional. I look forward to meeting others of the team.

LaTrina

Apr 27, 2015

I was very satisfied with the service. I took my car in for a repair and was satisfied with the customer service friendly staff. While my car was in repair, I was given a loaner car. Most dealer ships do not offer this type of service. The repair techinican called me with an update on my repairs. Once I received my car back it had been washed and cleaned. I have and will continue to recommend Mercedes-Benz of Midlothian to my friends and family. The best quality service I have every had. Thank you for the professional serivce that was provided.

CarlsSLs

Apr 26, 2015

The service team is wonderful , they keep all four of my cars in great condition usually in and out in a day thanks to the team

DOREY

Apr 23, 2015

I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who we found to be the Champion was Scott. He was great. He worked us in quickly knowing we had a family energency at home. He also stayed in close contact with the mechanic and provided periodic updates in what was found, how they would fix it and how long it would take. We were there for about 3 hours. We have only put about 175 miles on the RV since leaving but so far the check engine light hasn't come on. Again Scott was great! ThanksLaura and Dan Dorey

Rob mclean

Apr 19, 2015

Bryan was my service representative and was very respectful and customer oriented. He did a great job of getting my issues completed. He kept me informed on the progress and glitches involved in my repairs

Al Sydnor

Apr 19, 2015

Fine. A little expensive for what I received.Making the appointment was a little difficult; service didn't want to answer the phone so the switchboard lady made the appointment.Scott the service writer was extremely good.

William Sharp

Apr 17, 2015

I was having a manufacture recall installed. The wait was short and service was completed as promised.

Lisa Barker

Apr 16, 2015

After a great experience with our purchase in the fall with Jon Barker we have enjoyed our ML, so much so that we were ready for our 10K mile service. Everything was smooth and simple, convenient drop off after work and a nice loaner Mercedes was waiting and ready to go. Service was quick and ready for pick up the next day, and again the customer service was excellent. Brian Parker was friendly and took great care of us. The clerk was friendly at check out and the ML was washed and ready for us to hit the road and make it on time to our appointment. Fast, easy, and perfect. THANK YOU! We recommend you all the time; exceptional service!

James Strickland

Apr 14, 2015

Great customer service, Brian Parker is great service advisor

Ben

Apr 14, 2015

My wife and I traveled several hundred miles to buy the car from Mercedes-Benz of Midlothian. The car was used and we were naturally apprehensive about what we were going to see. We were comfortable the moment we walked into the dealership, saw what they had, and talked to some employees. Very nice facilities, very friendly and professional people. You get an immediate sense they value their relationship with the customer. You also get a sense they don't just take any used car. My sales person, Kathleen's experience is quite obvious. She is pleasant, very knowledgeable, and makes you feel like she is giving you the facts and not just trying to sell a car. The car itself was a dream. Well serviced, detailed, and had the shine of a new car. I took a drive with Kathleen. She filled the car up with gas, and pointed out unique features on the car. Later on, she took me through all the options on the car, the navigation system, etc., and how to operate them. She provided me with the maintenance records, carfax, and other documentation to make me feel that I bought a very high quality used car. The buying process was nice and quick too. As we drove home, she will call to see how we were doing. When I had a question on how to operate something, she had a ready answer. She even called days later to see how we liked the car. Of course, I had a question, which she researched and called me back with an answer. Overall, this was a wonderful buying experience and I would highly recommend this dealership and Kathleen.

Barbara

Apr 13, 2015

Last summer I first met with Kathleen Pearson - upon the recommendation of a dear friend - and discussed the purchase of a new car. For a variety of reasons, the purchase did not happen. Since my initial visit, Kathleen kept me constantly updated as to the cars available in the model in which I was interested. She was never pushy, but just kept me aware of what was available. On April 4th, I finally pulled the trigger and purchased a new GLA. The process could not have gone smoother. Kathleen was a great help as was everyone on staff. Soon after, I had to leave the car to have several coatings put on, the service department was great. This was only the third car I have purchased in my life - I am 60 - and the first new car. The process could not have been more positive.

Shavon Pulley

Apr 10, 2015

The service department is nothing less than EXCEPTIONAL. Everyone I have spoken to from answering the phones to the service technicians are professional, nice, understanding, and caring. I would like to thank Ryan and Wilder especially because they have been exceptionally helpful each and every time I bring my car to Midlothian Mercedes. Thanks for EVERYTHING!

Grace H Johnson

Apr 5, 2015

Really enjoyed my time spent at the dealership! The customer service is outstandingalthough I purchased my CLK320 from a private owner, you are still treated with outstanding customer service! I will purchase my next Mercedes from this dealership...

walker king

Apr 3, 2015

I recieve great service from this dealer. I will take my cars back for many more service and repairs. the manager takes his time to talk about problems you are having and what need to be done to fix the problem.

First MB

Apr 3, 2015

I love my MB. The saleswoman Kathleen was Excellent. She went over everything with us and spent a lot of time with us. Thank you for this Kathleen.

James Jr

Apr 1, 2015

The process was well done, we knew what we wanted and trusted our friendly sales person Kathleen to assist. She recently sold us a car for my wife and does not place any pressure on you. She is one of the main reasons we enjoy this dealership and will continue. We enjoy her expertise and willingness to help. My wife has not quite mastered her car and Kathleen is willing to assist any time.

Ms Burch

Mar 31, 2015

Kathleen was AWESOME. Some years back we went to look at a car but decided not to buy one and she was the salesperson at that time. We decided to buy a car this time and she came out the door and greeted us and gave us Excellent service in which she did some years back. We purchased our Mercedes E Class and I love it. We came from a Cadillac and never knew Mercedes was a comfortable ride. Love it. Thanks Kathleen. She called us at home to make sure we are doing fine. I'm glad there are still great people in the world to give great service and Mercedes Benz of Midlothian has one working for them.

Levin Sullivan, Sr.

Mar 24, 2015

My wife and I have had a wonderful experience every time we take the car in for service. We are greeted at the door with a smile from the time we enter. We never have to wait any longer than 10 minutes to get the paperwork started on our car. We also receive a loaner car, which is usually the same model as the one we drive. Everyone is friendly and make us feel like we are the most important ones in the building. We noticed our car is well taken care of from the moment it is dropped off with paper mats placed on the floor and covers on the seats. Also, to top it off our car is washed when we pick it up! Thank you for all you do! You guys are great!

Amy Clark

Mar 23, 2015

We had an issue with another service department so we went to Midlothian where they were so helpful and made the experience painless.

S. Shoffner

Mar 14, 2015

Kathleen Pierson is a very professional salesperson. She offers the kind of service I would like to see more often.

Al Scott

Mar 11, 2015

My car buying experience at the Midlothian Mercedes Benz dealership was excellent. The personnel were friendly, knowledgeable and professional. I will highly recommend this dealership for the purchase of an automobile to friends.

Glenda and Russell Brown

Mar 1, 2015

Mr Roshan Patel gave us impeccable customer service as we purchased our 2012 Volkswagen CC. We could not have asked for a more knowledgeable, courteous and professional representative. Mr. Patel was not overbearing and gave us many options to make a great purchase. If there were more sales reps like Mr. Patel, the car buying experience would be a lot more pleasant.

Cecil L.

Feb 22, 2015

Overall excellent experience. The staff was helpful and informative.

Rob

Feb 20, 2015

A very nice Experiance. I knew what I wanted and Kathleen found it and delivered it. She was very professional and delightful to work with. Today she spent time with my wife going over all of the features of the car. The facility is also first rate.

Scott

Feb 14, 2015

Very nice experience. Great job explaining the quality and value of the purchase as compared to the market.

Dan Lettel

Feb 8, 2015

Always a great experience and a pleasure to work with the team at Mercedes of Midlothian!Doug Mangus was very Knowledgeable and extremely helpful during my new car purchase!

Kat

Feb 5, 2015

I actually went to this dealer looking to get rid of a new car that I hated. I wasn't expecting to leave as happy as I did. I had been searching online and already knew I wouldn't be able to purchase the Benz that I wanted, so I went just to sell the car and ask for a ride home. I was right...I couldn't afford the car I wanted with the features I wanted. So I ended up getting the car that I only wished I could have and didn't bother to research because it was out of my price range! Everyone there was very helpful and welcoming. They really went out of their way to make sure I left happy no matter what choice I made. I left with a smile on my face and I'm still smiling!

Linda

Jan 3, 2015

Sales person, Kathleen, was very professional and easy to work with, but then again I am a push over. She has been available for help after my purchase....and I very much appreciate her help. I would certainly recommend her to others looking to purchase from your dealership. I have also had positive experience with Ryan in your service department.....and will work with him when I need service.

Wilewo

Jan 3, 2015

Ralph Reynolds made the entire buying experience trouble and hassle free. From the moment we entered the store, he greeted us and made us feel completely comfortable. He met our buying requirements and made sure we were completely satisfied before purchasing our vehicle. Ralph truly went the extra mile to ensure our buying experience was one of a kind. He even included our son in the buying experience and presented him with his own Mercedes-Benz remote control car.

Jim

Jan 2, 2015

Easy transaction. I did not feel pushed or rushed, and I was extremely happy with everyone there.

Mercedes Benz Midlothian, Virginia

Dec 31, 2014

Fantastic dealership. Very friendly and knowledgeable staff. They bend over backwards to work a deal and ensure the customers happiness.

Kelvin Jackson

Dec 26, 2014

My experience was great especially when compared to the Lexus and BMW dealerships I first visited. My salesperson Sheri was wonderul and took the time to go over everything with us and explain a lot of the features of the vehicle we were purchasing. The sales staff at the other afore mentioned dealerships acted as if they were doing me a favor by selling me their product but I felt like I was somebody at the Mercedes Benz Midlothian dealership.I'm from the old school and my occupation is also in sales and I feel that great service to your customers should still rule as king and great service was what I got at this dealership.

Anny Garcia

Dec 26, 2014

They were really helpfull and I would defenitelly recommended this dealershipn

Brenda Hathaway

Dec 26, 2014

I recently picked up my Mercedes and was extremely pleased with the service from Jon Barker and the dealership staff. Based on the ease in ordering, receiving the car and driving off the lot, I will drive from Charlottesville to have my car serviced. I will recommend this dealership to all of my friends.

Wayne Schneider

Dec 16, 2014

The salesman Jon was wonderful and the Manager Ron West was very helpful I feel I got a great deal

Dave

Dec 4, 2014

Very pleased with my used Mercedes Benz purchase. The team made the process very easy and I would make another purchase from them again! Thank You!

Mary R. Gravitt

Nov 25, 2014

Always get good service..professional and friendly personnel...make you feel very welcome, and I know they do a great job for I have been going there for many years, and my car is well maintained.

honeydear66

Nov 24, 2014

Love it. We purchased two vehicles and we are enjoying each mile we travel. . Thank you Kathleen P. For your hard work n patience with us.

Rogers0105

Nov 24, 2014

The service performed at Midlothian Mercedes Benz was without a doubt the finest service my wife and I have experienced.The professionalism and courtesy displayed by the service representative and personnel are unequaled to any service I have experienced in the past.My wife said she felt like a celebrity.

Thomas Shreve

Nov 24, 2014

My experience with Mercedes Benz of Midlothian is positive and the folks in the Service Department, especially Brian Parker, are excellent.I purchased my present Mercedes from McGeorge on Broad Street in Richmond because I worked nearby, but switched to the Midlothian dealership when my work brought me to this side of the river.

andrea

Nov 23, 2014

Scott was great. We just moved from NY and never used your dealership before. Everyone was very nice but Scott went above and beyond.

L.L.P.

Nov 22, 2014

Everyone dislikes "car salesmen". However from the moment we walked into the showroom, till signing the dotted line, we experienced a very pleasant relationship with the Mercedes dealership. We appreciated the professional dress and manner in which we were treated.Our new car is AWESOME!

Mary Benjamin

Nov 21, 2014

I call after trying to get a headlight at another venue. I was given an appointment within 3 hours. The was not long. What can I say about Scot, my service agent. He made me feel at home and comfortable in every way. He explains every detail.Thanks to Scot.

Carol Ranelli

Nov 20, 2014

I had worked with my salesman for several weeks before I made a final decision. He was always gracious and helpful.Upon my decision to buy, he was efficient and helpful, donated plenty of time to the process and any questions I had.I met the sales manager who was equally gracious and helpful as was the lady who processed all the paperwork.The salesman and dealership are working with me because I have to have hand-controls installed. They are holding my car until the equipment arrives and then will deliver the car to the service center who will install it.

Roger Schnorbus

Nov 17, 2014

Thorough answers to all questions; great explanation of features of cars; excellent service and follow up

Joe Kouten

Nov 17, 2014

The service and and repair was excellent. The updates were great, very satisfied.

Ed

Nov 14, 2014

Great experience and felt appreciated as a customer. Quick response anytime I had a question about the buying and ordering process.

Philip evans

Nov 14, 2014

Great customer service. Very good coffee with a car wash too.Thanks

Maureen palaszynski

Nov 11, 2014

Great service. Friendly and knowledgeable people. I appreciated the loaner car.....if my car was older (2 years old) I'd be looking at the 2014 models.

P. Grantham

Nov 10, 2014

Friendly, efficient. Suggested that I take care of other things like software upgrade and annual inspection while I was there to take care of a tire issues. Saved me time, and I don't have to go back again.

Mike Colomb

Nov 7, 2014

Brian Parker has consistently provided my wife and I good, courteous service on our car. He is easy to work with, listens and is responsive.

Jill L

Nov 6, 2014

The technician did a great job & was very professional

Wlee

Nov 3, 2014

Got a Loaner Car easily. Everyone was very nice. Got work done faster than expected. A very nice overall experience.

John R. Parker

Nov 1, 2014

Excellent courteous service.Always a great experienceWould highly recommend to everyone!

Bobbie

Nov 1, 2014

Mercedes of Midlothian has always provided top-rate service.

Uche Oluku

Oct 28, 2014

The cost of my repairs was covered by an extended warranty. I was provided a complimentary vehicle while my car was in the shop and updated on the status of the repairs until the car was ready. I had an overall good experience. I was treated fairly and courteously!!

seafern1

Oct 23, 2014

Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everything at his end to make the deals work on both new and used vehicles. Bill has continued to follow-up on our satisfaction with the cars and their servicing. Friendliest, no pressure dealer representative with whom I have ever worked!Brian, the manager in the service department, continues the MB of Midlothian's customer satisfaction goal with his work ethic of making sure the vehicle is running properly at the completion of service interval or repair. I was overwhelmed with the detailed inspection Brian's team did on the used SLK350 I had purchased elsewhere. I feel confident now that the car was a good buy and that it will run for many more miles with MB of Midlothian taking care of the services intervals for me.

Tim Samolej

Oct 22, 2014

Clean/prompt and efficient..Did sell two more tires which I did not expect, but did follow the recommendation.

billyd11

Oct 21, 2014

This is my 3rd Mercedes from this Dealership. Customer service is always excellent.Steve Williams and Ron West bend over backwards to make sure you leave a happy customer.I have dealt with 3 other car Dealerships in Richmond over the last 20 years and Mercedes of Richmond is by far the best.

Linda Bell-Sinclair

Oct 18, 2014

My car had a coolant leak. I discovered it after having my B service completed about 2 weeks prior. I took my car in at 7:45am. Ryan, my service professional, was quick to assess my need and assured me that my car would be repaired within a reasonable time. I got a call from Ryan around 10:30am that my car would be ready in 30 minutes and I could come collect it! I was thrilled as I had a busy day that included travel. Thanks Ryan and thanks Mercedes! Great customer service!Linda Bell-Sinclair

dfigg

Oct 16, 2014

This is my second Mercedes and I love the service at this Dealership. Quality work, easy to make appointments, free carwash and State Inspection with my Maintenance Agreement and a courtesy loaner. Who could ask for more?

Leslie Scott Lambert

Oct 13, 2014

Was very satisfied with the service provided, only drawback on this being my first visit here is that I had to look for a service advisor and ended up waiting approximately 20 minutes before sitting down with a service advisor. I am used to driving up and seeing a service advisor when I exit my car i.e. McGeorge Mercedes in Richmond.

Nicole von der Heyde

Oct 13, 2014

Jon Barker did a great job of addressing my questions about the specific vehicle I wanted which I deeply appreciated since I was driving from Virginia Beach. I am very happy with my purchase.

Matt

Oct 12, 2014

Very professional,accommodating,detail oriented,diligent dealer to work with. I would highly recommend to anyone.

LSB

Oct 11, 2014

Wonderful experience and we are extremely satisfied with our new car. Jon Barker was the best salesman we've dealt with in over 30 years; he worked hard to find the right fit for us. He was able to answer our many questions without delay. What a fantastic experience! Dawn in finance was friendly and helpful; what a great team! We highly recommend Jon Barker and Mercedes-Benz of Midlothian if you are in the market for a new or used car!

B

Oct 10, 2014

Excellent customer service! I really appreciate the loaner and the convenience to pick it up the day before. All repairs were done as promised. Thanks!

Ammie Shackleford

Sep 30, 2014

My backlight senor are still coming on because they forgot to reset..

barbara h. robinson

Sep 29, 2014

Great salesperson and the financial process was painless.

Dr. K. Nicholson

Sep 28, 2014

My service was prompt and complete. Just as it is every time.

Frances M. Watson

Sep 28, 2014

As always, when I visited Mercedes-Benz of Midlothian, I was greeted by a smiling and friendly Service Advisor ( Scott Lambert) who kept me fully informed of the work being done. While it took a longer time than I had expected, the thorough checking and rechecking done by the Technician (J.A.)revealed that my battery DID need to be replaced. I am so thankful that they took the time to reveal the problem and correct it. The entire staff is professional and competent, and I thank them all for the courteous and caring service,

Julian Shelton, Sr.

Sep 26, 2014

The service was excellent and the people were very kind.

mgerber

Aug 13, 2014

I've bought two pre-owned cars here- a 1995 Jaguar XJS convertible several years ago and a 2005 Lexus LS430 a couple weeks ago. I live in Baltimore and searched all over the Internet for the best condition vehicles in the region. The photos on their website were accurate and was definitely worth the drive. Jon (salesperson) said they only offer exceptional vehicles for resale and he wasn't kidding. Jon and Ryan (Sales Manager) were no pressure and no-nonsense which was greatly appreciated. Jon was also exceptionally responsive to my text messages throughout the process. They recognized the outstanding condition of my trade-in and really went the extra mile to get me top dollar for it. Believe me when I say there are very few dealerships that I ever recommend, but I would definitely buy here again.

Kari

Mar 10, 2014

From the G.M., Ron to sales manager, Ryan, to our amazing salesman, Steve D., we were very pleased with this dealership. Eager to earn our business, they worked hard to find the right vehicle for us. Steve was super patient, super knowledgeable of the product and an absolute joy to work with!!! Highly recommend them!!! It starts with the right leadership and giving each employee the empowerment of true ownership. It shows in their desire to win your sale. Go for it. Stop in and be prepared to be treated right.

Marie & Chet

Nov 18, 2013

We LOVE the car! My wife is in heaven--just what she wanted. I loved the deal and the efficiency. I must say, the flowers were a special touch. Bill is one classy salesman. Thank you,

MizB8

Sep 20, 2013

Jon and Dawn were the consummate professionals. The entire purchase process was "seamless" from start to finish. Hopefully, I won't need to return to the dealership soon in regard to service issues, but when I do, I look forward to the same top-notch customer service after the sale as during the sale.

PADuty

Aug 16, 2013

I brought my 2004 C320 Mercedes Benz to be serviced. It needed several things done to bring the car up to standards. Everything was done very well. Matt was extremely helpful in assisting me and he is a very nice person. The car needed a little touch of paint and that was done and the crack piece under the drivers seat was replaced. Whoever did my headlights, did a beautiful job. They shine and look like brand new. The Mercedes Benz team did an excellent job all the way around taking care of the needs of my car. The car means a great deal to me. It was a gift from my husband who was a quadriplegic. He was injured in Viet Nam. A lot of the maintenance work was completed. I thank Matt Webber and the Mercedes Benz team for a job well done. It was also great having the discount card. That helped save quite a bit. Thank you all very much. Patricia Duty

William

Jun 7, 2013

Really enjoyed working with the dealership. No games, fair deal, in and out. Would definitely look to them for another car in the future.

reojoseph

Apr 10, 2013

My salesman, Jon Barker, and the finance manager went above and beyond my expectations to put me in my certified 2008 C300! I had more credit issues than I realized and did not think the deal would work, but when they said it would, they stood by their word! The staff here is friendly, professional and not pushy. A much difference experience than Richmond BMW. I recommend anyone looking for a new or used Mercedes or any used luxury vehicle to check this dealer out!

Benzguy1980

Apr 8, 2013

The team at Mercedes of Midlothian have done it again! They went above and beyond the call of duty and delivered the impossible with unparalelled client service and an amazing zeal for treating their clients with respect and thoughtfulness to ensure that the client finds the right vehicle. My heart felt appreciaition goes out to this all star team in helping us find a car that was right (Jon), make the price fair (Ryan, Steven and Ron), and make the financing a simple pleasure (Teri). This team has gone all out to get my brother and I approved on a pre owned C300. This car drives like a dream, and is an amazing value. The financing process was a pleasure and the team has provided unsurpassed client service. Many thanks to all, and if you need a new car - definitely stop by and visit with Jon Barker!

Benzguy1980

Mar 27, 2013

Not only was sales amazing, but the service group is great. I have 2 cars serviced there, and Matt makes sure we feel at home. After purchasing a car, I was able to gather a few after market items for my car. The parts department made sure that I got the most fair price possible, made me feel welcomed as a new client and had everyone from the Dealership Manager down to the key techs working to support a question that I had. I have never received this kind of service from anyone, much less my previous dealership (Acura). This experience is 5 stars all the way around from sales (Jon Barker, Steven Baker and Ryan Pulley) to service and down to the folks that stayed late to make sure my car was available after work. What amazes me is that my 10 year old used car (that we didn't even buy there) gets the same level of attention as my brand new E350! Gosh, with service and support like this, I think it will be tough to get me to buy another brand. Please keep up the amazing work!!!

tjarnaiz

Mar 24, 2013

Jon, Steve and team entire team are fully focused on client service, and fairness. I've never had a better experience at any car dealer. I think I am in love, with my car, my dealer and the wonderful team. Their pricing was fair, their treatment of myself and my friends was unparlelled and they were able to help me select the perfect vehicle and give me a very fair trade in price for my old car. The most amazing thing was that the entire team stayed 90 minutes after closing time to ensure that the car was prepped, detailed and delivered all while I signed the paperwork. I am so excited for my car and for working with the team in the future. As I said, this is going to be a long and amazing relationship. Thanks so much to Jon for helping me find the most amazing E350 at the pricepoint that I wanted!

jarr520

Mar 5, 2013

When scheduling our 20K mile service on our Sprinter (for 9am the next week) we were quoted $485 (plus or minus a bit for different oil capacities) by the lady on the phone. Here's where everything goes downhill. When we arrive at 9am - we are told that the vehicle wouldn't be ready until 3. That is unacceptable. I mean, why make an appointment in that case? We also told Bryan that the brakes are squealing - he replies that there's nothing they can do for that. Really? Anti-vibration compound? Nothing? grrr...When we arrive at 3 Bryan tells us that it's almost done...6hrs and it's not done. 30min later it is finally pulled around - with squealing brakes. Next comes the bill - $842.94. Unbelievable. Crappy service, smug employees, incompetence.Next time I'll take it to Jiffy lube - probably get better service.

bellamyr357

Jan 31, 2013

I like to take the time out of your busy schedule to say thank you Mr. Jon Barker what a great guy. Sir, your customer service was out standing from the time i came in to the time left it was great. Thank you for the follow up phone calls and making sure myself and wife was comfortable with the vehicle we purchase. I'm glad to be part of the Mercedes family and i also passed this on to my co workers. Thank Thank Thank.. Ronald Bellamy

RD1980

Dec 23, 2012

Best car buying experience I have ever had. I arrived from out of town with limited time, however, both Jon Barker and Dawnn Holly took care of the entire process so quickly. I would gladly drive the 130 mile trip again for my next car purchase.

Alexander A.

Nov 2, 2012

Coming to Midlothian Mercedes-Benz dealership is always a great experience. For service, Matt Webb always welcomes you before you even exit your car and everyone in the service department is always friendly. In parts, they always go above and beyond helping you and they take the time to find everything you need. Wilder Hickman even provides recommendations on what best solutions and options that best suits my needs. I would highly recommend this dealership, highly professional and always with superior service.

Al Davis

Aug 5, 2012

This Dealership was good to work with. They did not play any games. They provided their best offer to earn my business up front. Would buy from them again!

Frances Drake

Mar 6, 2012

Before purchasing my new 430S from Mercedes-Benz of Midlothian in 2005, I had reservations about becoming an MB owner. I had heard horror stories regarding maintenance,inconvenience and expense. I gladly report that these "stories" have no validity in fact. During the 7 years since I bought my car, I have needed little service on it; it operates dependably and beautifully. I gladly report that all needed service has been accomplished during normal scheduled maintenance reviews and with no incovenience to me; I was provided (at no expense to me) a vehicle to use while service was accomplished. From touch-up painting to full detailing to parts replacement (one small part so far), MB of Midlothian performed effectively, efficiently and with exceptional courtesy. I am treated as a long-valued member of their family. I have never experienced the level of customer care that I believe to be the norm at MB of Midlothian. As for expense, my Mercedes is a gem: I've had need for only normal scheduled service over 7 years, spending far less time and money in automobile maintenance than I anticipated. I am an enthusiastic MB owner! It has been a pleasure to work with Brian Parker at MB of Midlothian. He takes better care of my car than I do. He explains what service is needed, anticipates items that I may overlook (ie. needed state inspection) and coordinates service that remarkably fits my schedule. I just don't think car maintenance can get any better than what I receive at MB of Midlothian.

bc0olst

Feb 12, 2012

5 for excellent service experiences with advisor Matt Webb whom communicates well and explains all service issues and price in detail.All my needs were met and the delivery of my car after service completion was as promised, also the price was as promised.

johnwpalmer

Jun 20, 2011

Brought my 2003 SL500 in for service with multiple malfunction codes showing. Ryan was very helpful with getting the car back into safe operating condition and made several recommendations regarding the necessity for certain repairs. Jessica helped me immensely with acquiring new tail lights. She even brought the lights in just for me to look at before purchasing with no obligation to buy. Mercedes of Midlothian is nearly 40 miles away but I consider the drive to be worth it for the great service they provide.

Wgolden

May 27, 2011

Just returned from a visit to the Mercedes Benz Dealership on Midlothian Turnpike for service on my 2008 ML320CDI. As always, Brian Parker performed his magic and had my car ready for pick-up early in the morning. The car drives like new (53,000 miles) and it was washed and cleaned inside and out. I really appreciate the extra mile this dealership goes to ensure customer satisfaction. Thanks again to Brian Parker and the entire service department for a job well done!

jimmy01

May 17, 2011

We've been treated "truly exceptional" at Mercedes-Benz, Midlothian. This dealership has proven to us they are far above the rest. From sales to the service, these people are doing it right. We have been loyal customers for 3 years and Kudos to the mechanic that works on our car, he is the best. We brag on you guy's all the time. The car caught us and Brian has kept us. We do enjoy the ride...Thanks!

steep3

Apr 26, 2011

My wife and I had been looking at certified pre-owned Mercedes in Yorktown. Unfortunately, we could not find the colors we wanted. We were going to Richmond for the weekend so we looked at the Midlothian Mercedes Website. It was exceptional and we saw a car we thought we would like. We made an appointment for the next day with Chris Dail, the site manager- -and a very good salesman. Chris could not have done a better job of representing Mercedes and his dealership! We were sold on the car at first sight. However, the real selling point is the Mercedes Certified Pre-Owned Warranty program. We got a great car with the knowledge that we could properly maintain it economically in the future. Chris made us a great deal and then Dawnn Holly did an exceptional job of completing the paperwork. We could not be happier with the car and the outstanding experience at Midlothian Mercedes.

luther01

Apr 15, 2011

The experience of purchasing a new car can be overwhelming even for the most prepared consumer. To purchase a new Mercedes Benz can increase the consumer's anxiety level due to the excitement and expectations of purchasing one of the top (if not the top) luxury vehicles ever made. Purchasing from an experienced, "customer first" dealership with top-notch personnel (sales representatives, financial department, detail shop, and parts department) makes the buying experience quite pleasant and hassle free. This dealership is one of the best I have experienced (this is my 4th Mercedes-Benz) and I have purchased Mercedes Benz from different dealerships around the globe. Mr. Chris Dail was the sale representative and I could not be more pleased with his dedication, professionalism, genuine concern, and determination to get me the exact Mercedes Benz that I wanted. He was GREAT! If you are looking for a Great dealership to purchase your next Mercedes Benz, go see Mr. Chris Dail at Mercedes-Benz of Midlothian....don't just take my word, go see for yourself!

RICKROBERTS

Mar 25, 2011

Brian makes a chore quiet pleasant! He always make you feel like you are his only customer. I wish more companies had employees that have good customer skills like Brian does. He always remembers your name and some personal info about your personal life.l

jmphillips916

Mar 14, 2011

I bought my second vehicle from Mercedes-Benz of Midlothian and just like the first time, it was a wonderful experience. My salesperson, Ralph was very knowledgeable and extremely helpful. The sales manager, Steven Baker went above and beyond to ensure my buying experience was positive and even enjoyable. I will definitely recommend this dealership and will be buying my next car from there as well!Thanks!

fnelson124

Mar 11, 2011

Chris was a pleasure to deal with, very knowledgeable and friendly. We were given a thorough description of the vehicle and available options. When we decided on a model, the dealership was able to locate and receive a vehicle with our exact requirements in a very short period of time. Purchase and pick up was seamless. Chris took the time to thoroughly go over all of the features of the vehicle before we drove away. Enjoyable experience and great vehicle.

akirol

Mar 7, 2011

The salesman and his team were ultra-professional, knew the product well and were not pushy. The process of purchasing my car was seamless and efficient. The price on the car was excellent- I felt they were extremely fair with the trade in value of my previous car. They were responsive to my needs and follow up on the purchase has been beyond my expectation. This is the first Mercedes-Benz I have ever purchased, and given my experience, it will surely not be the last. Great sales team- and great service.

courtneybc1

Mar 3, 2011

GREAT experience. I absolutely love my Mercedes. As a former Lexus owner, I wasn't sure about switching brands and was very hesitant, but I am glad I did. The sales experience with Bill was so easy and painless. He walked me through the entire process; appraised my trade in efficiently and I was able to secure financing with the dealership very quickly.Thank you for such a GREAT experience!!

meganctuggle

Feb 28, 2011

We purchased a CPO ML and could not have been more pleased with the service we received from Bill Cochran. He met every single one of our needs and the service and car exceeded all of our expectations. We were looking for a particular year and color of car and Bill worked with us until he found exactly what we were working for. He was an absolute pleasure to work with. Thank you for your wonderful service. We look forward to driving our car for many, many years to come.

WBF

Feb 16, 2011

This was my first visit to this dealership. Service Advisor(Brian Parker) was excellent. He greeted me at the vehicle, explained the service and walked me to the lounge. He kept me informed during the process.I would recommend this dealership.

Robscountach

Feb 16, 2011

I've dealt with alot of dealers over the past few decades; However, since purchasing a car from Mcgeorge a few years ago, I've not been anyplace else. My salesman, Chris Dail, always ensures I get the best deal, is forthcoming with the CarFax, and even a service record history. I've even purchased a few non-Mercedes vehicles and they've all been 'right'. I'm confident that even 'if' any surprises might occur, he'd take care of it. I currently own 2 vehicles from Mercedes of Midlothian and love them both.

JohnnyReb

Feb 27, 2008

Unfortunately, both of Richmond's MB dealers are owned by the same family. Therefore, they have absolutely no incentive to provide good service or to negotiate on price if you're buying a car. The new GM fired the excellent service manager they used to have, and service quality has plummeted. Previously, if you took a problem to them, they would fix it. Now they will fight tooth-and-nail, hoping to run out the factory warranty so they can stick you with the bill later on. And the prices for routine service have to be seen to be believed. MB no longer offers much value, if it ever did. The whole experience remains appealing only to those poor souls desperate for prestige. Get it while it lasts!