Mercedes-Benz of Houston North reviews

Valued Customer

Oct 5, 2016

Great service. The employees were friendly and courteous the entire visit. The facility was clean. The snacks were great. We were offered a loaner car

Ling kee

Oct 4, 2016

Best Mercedes dealership to do business with in Texas from the top manager down to the Consierge .Everybody including my salesman , Dutch, was awesome and great to do business with. Very impressed indeed!

Steve

Oct 4, 2016

Very pleasant experience and good advice without pressure. Definitely found a new MB dealer to work with!

Richardson

Oct 3, 2016

My service advisor for Recedes was wonderful.\, he explained everything and return my car in less than 24 hours.

Happy Client

Oct 2, 2016

Yaya at Mercedes Benz North was fantastic to work with. He was very knwlogable, kind and considered. We love our new slk 350

Saul S

Sep 28, 2016

Superior service, it's the only place I'll bring my car to get serviced

K Sun

Sep 27, 2016

Friendly dealership and staff. They were very attentive.

Mara Roberts

Sep 27, 2016

This was one of the best experiences I have had with this Customer Service department. The visit before this had almost cause me to drive to the southwest dealer but I thought I would give it another chance and was very glad I did. Carlos was very professional, understanding and clear on what I needed for my vehicle.

ProfessorCTT

Sep 24, 2016

Amazing facility at Mercedes Benz North...Great dealership, excellent sales person and finance staff. Because I purchased a non-Mercedes, non-CPO vehicle, there were some gaps in the process and what I received. Joshua has great customer service skills and the Finance person, made the extra time spend, well worth my while. I would suggest to an interested buyer to use this organization for CPO or NEW vehicle purchases. I would recommend them to a friend or family member.

E350 lover

Sep 23, 2016

My salesman was superb. He quickly discovered what I was looking for and found a car with all those requirements and so much more. He was friendly, professional, intelligent, thoughtful and easy to communicate with. He put me at ease when he trained me on the functions of the car and during the test drive. He responded clearly to every question. His knowledge base was very impressive. He represented the dealership brilliantly. The dealership itself is beautiful and super clean and the other employees are very professional.

Gig 'em

Sep 23, 2016

We just recently purchased a used vehicle from Mercedes Benz North and this was by far our best experience at buying a car from a dealership. Our sales guy Travis was very helpful and not pushy in any way. The car was exceptionally clean when we drove it and also after the purchase.

Sadanand

Sep 23, 2016

Excellent service exceeded my expectations. The sales associate Joshua is excellent

Zawaria Ghani

Sep 23, 2016

Worse service ever never going to go back with them

neil

Sep 23, 2016

Terrible experience to buy a new car. The staff is trying to help and doing the job. The manager does not respect the clients. I would not recommend anybody waiting time there.

Valued Customer

Sep 21, 2016

Friendly seamless and efficient. Car was serviced for service A and completed on time.

Valued Customer

Sep 20, 2016

Great and friendly service . I would come back to this dealer for car service

AULIO FRANCO

Sep 19, 2016

Gaby is ALWAYS top notch service. No issues. Alex the shuttle driver, always professional and on time.

Mercedes Benz CLA250

Sep 18, 2016

Very accommodating with the buying process. Helpful staff.

Happy customer

Sep 15, 2016

We stopped only to look. We left with a MB. The experience was great. I took it in for service and that was also great. the loaner car was ready and they had my car ready before it was supposed to be. From the GM to the wash rack guys, everyone is friendly.

juanita br

Sep 15, 2016

Excellent ,excellent, excellent, excellent, excellent. Excellent.

Nadia

Sep 14, 2016

My sales agent and the finance people are super Great! I love the service!

John HolcombValued Customer

Sep 13, 2016

I appreciated the service received at Mercedes Benz north. Donald was great. Thank you.

MaxxieGone

Sep 13, 2016

Think we should have gone to another dealership..salesman ace as if he was preoccupied..was it because we wanted to purchase a CPO? Didn't go over anything on the car..we had to ask questions...no extra key, no wheel lock, no manual..we had to go online to learn things about our purchase..when we called to inquire about extra key, we were told ,"yeah we couldn't find the other key." If we hadn't inquires we would not have been told about a second key..we could continue but what good would it do..

Glamgirl2016

Sep 10, 2016

We purchased a 2017 SUV and were very satisfied with the attention to detail and customer service. Thank you! We are enjoying the quality of the vehicle and will look to MB NH for future purchases.

Josh Paap

Sep 10, 2016

It was an excellent experience working with Jim and Gordon. They were very helpful and accommodating throughout the entire process. It was a very warm and vibrant feeling throughout the purchase and even after. They both ensured everything was as it was supposed to be after we left the lot and checked on my wife and I. I would recommend this place to anyone looking to purchase a new or used Mercedes.

Robert

Sep 10, 2016

I just purchased a used Mercedes and my dealings with Joshua Trenary couldn't have been better. I highly recommend him.

KC

Sep 9, 2016

Joshua Trenary and his team made my first car purchase a great experience.

Valued Customer

Sep 8, 2016

Kept me updated on progress of my vehicle and held a loaner form in the event I needed to leave.

Jake

Sep 7, 2016

Good service facility. People are friendly. Lot's of goodies and entertaining stuffa!

Maureen Walker

Sep 6, 2016

Went on line to make service apt - easy. Showed up at selected time - ever body was very friendly and folks were there to help. Requested my normal service, repair my seat that would not adjust and to complete the inspection. Folks at the desk were helpful. Loaner car was great. Individual that showed me the loaner car was great. Picked up the car the next day and noticed on my way home that the inspection was not done. A copy of the insurance card was on my dashboard but no inspection. Could not come back as I was already on my way home to Houston from The Woodlands and the traffic going the other way was bumper to bumper. I called the service rep and he asked me to come in the next day at no cost. It is 42 miles from my home so I was not going to go out of my way to receive the no charge. I went to an inspection vendor in Houston. When I picked up my car on the day - the service rep did not go through what was completed - maybe we would have caught it before I went on my way. The service rep did return my call and offered me a card to pay for my need to go to another vendor to get the inspection done, which is good customer service.

Mrs. Scott

Sep 6, 2016

Great environment. Sales team was great and very helpful.

Valued Customer

Sep 5, 2016

We have never had an issue or concern. Always provided with exceptional service!

ALEX C.

Sep 4, 2016

Great customer service. Car was serviced in a timely matter.

Fatimah

Sep 3, 2016

Perfect five stars Awesome service and highly recommended!

Mabel

Sep 3, 2016

Good experience , fast service and attentive. Xoxo

Steineacker Paul

Sep 3, 2016

Good experience. Process was relatively quick and sales person was very informed and accomodating

Dlgrunfeld

Sep 3, 2016

Here is my story about purchasing my car not even 2 years ago. I would like to share my experience. Thank you,Debbie Below is the brief version:Beware of Mercedes of North Houston - Biocides in their automobiles!!!These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we were treated after my family has purchased over five cars from Mercedes in the last several years.2014 Mercedes GL 450 purchased almost two years ago for $80,000.00.Since then, ongoing problems with the car include warped rotors, broken strut and shock, air conditioning not working properly, leak in the engine coolant system, and a leak in the engine itself which took six weeks to fix.Largest problem - Odor being emitted from the car that cannot be fixed. One of service managers, Jason informed me that he traveled to Germany to discuss the problems with the odor in these automobiles. They had two ways to potentially try and reduce the odor, but could not eliminate it. I was told by service management that a Biocide was injected into the air conditioning system to try and reduce engine mold. When the Biocide cures, this odor is emitted (This could take up to a year). ***Note: Biocides can cause asthma and breathing difficulties!!!An excerpt from EPA:Also, the U.S. Environmental Protection Agency (EPA) does not approve biocides for mould remediation applications and cautions against using disinfectants and sanitizers in ventilation systems.About 6-8 months after I purchased the car, I began having breathing difficulties. I saw several physicians including internists, hematologists, oncologists, pulmonologists, etc. I even went to Mayo Clinic (one of the top hospitals in the country). I spent about a year dragging around an Oxygen tank, yet none of the doctors could attribute my breathing difficulty to anything related to my body. Nobody could explain why my Oxygen had dropped to 85%.Mercedes called us in for a meeting. My husband and I went and met with Pete (sales manager) at Mercedes of North Houston. Not five minutes after we sat down to discuss the situation, he told us that he has 20 sales people on the floor, and doesnt have time to sit and discuss this with us.After relaying all the information to Mercedes, and Mercedes Corporate, they told us they would be willing to give us $40,000 as a trade for my automobile, and $9,500 toward the purchase of a new car ($3,000 from corporate, and $6,500 from Mercedes of North Houston). How insulting considering I spent $80,000 on the car, and a tremendous amount of money on medical bills this past year and a half.These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we are treated after my family has purchased over five cars from Mercedes in the last several years.Thank you,Debbie Beaty Sent from my iPad

LynneD

Sep 2, 2016

The facility provides a very pleasant atmosphere. All the staff we had transactions with were polite and helpful.

mammasheepy

Sep 2, 2016

outstanding service provided by sales, gm and finance

Michael booze

Sep 2, 2016

Great service very nice and friendly place, they are professional and answered all my questions and a very detailed service sheet of my vehicle about now later things that need to be a dressed thank you.

Brinnan

Aug 30, 2016

I wanted to take a moment to recognize a manager at Mercedes Benz of North Houston. His name is Frank Reed, and he is absolutely amazing. His ability to connect with his customers is top notch. He is genuine and takes his time with you. This is something I haven't noticed in the car buying world. When I first met him, I was upset with another sales guy. He called me up after I left, got me back into the dealership, and took time with me. He never made me feel like he was trying to get a sell. He asked the right questions, and he helped me find something that met MY needs and MY price. I've now bought 4 cars from him, and I have had 2 friends buy vehicles from him as well. I've never been to anyone else since buying from him the 1st time. He goes above and beyond with customer service and I highly recommend you go and check him out for yourself! He won't disappoint!

Charlene (satisfied customer)

Aug 29, 2016

Christine Ramirez (Mercedes-Benz of Houston North) provided an exceptional buying experience. My Mercedes had a recall and was no longer safe to drive. Her concern for my safety and budget was extraordinary. Christine?s patience, understanding, and determination to please the customer was well received. She not only met my expectations but she exceeded them. If you are looking to lease/purchase a vehicle and would like to work with people with integrity?call Christine Ramirez. You will not be sorry...Thank you Christine and Mercedes-Benz of Houston North Leadership Team.

VanessaMuse

Aug 28, 2016

Love Gordon- he went over and above to find the right fit and pricing for me and that is why I am a repeat Client! Thank You

Mom

Aug 27, 2016

Salesman Marco was very good. He was knowledgeable and accommodating.

Panette Kelch

Aug 27, 2016

My car was fixed quickly. I was given a loaner to do errands. Jason was great. Tried other dealerships but came back home. will never leave again.

Linda Aubert Valued Customer

Aug 25, 2016

Service A was quick and service advisor kept me informed of progress while I waited. Many amenities while waiting. Check out was fast.

Nicole D

Aug 25, 2016

Gordon Barnes at Mercedes Benz north is amazing! He did a great job helping me get into my new Mercedes. He is very kind and very knowledgeable about their product, and I can't thank him enough. If you buy a Mercedes from him you won't be disappointed

Thess

Aug 23, 2016

I decided to order a 2017 Mercedes opposed to buying a car off the lot. That was the best decision I made because it is truly my car. However I was not too sure about the sales person experience until I was placed with Vernon Gatlin. Vernon made the entire process a wonderful experience. He is hands on and a great communicator. If you are looking to buy a Mercedes Benz, please check-in with Vernon at Mercedes Benz North...you wont regret it!

Gasper Mir

Aug 22, 2016

Needed damaged tire replaced before leaving on trip. Made service available with accurate estimate of time required. Service was great, prompt and staff very friendly.

Luis Alonso

Aug 22, 2016

Excellent service and follow upMr. Lerry very professional and on timeKeep up the good work ???

Charles R. Brabham

Aug 19, 2016

The Service and Service Personnel were both excellent. Very easy appointment process and timely responses. The cost for services rendered was too pricy.

Valued Customer

Aug 17, 2016

The service and the people at Mercedes North are always superb!

Vera DT

Aug 17, 2016

Marko made my buying experience very comfortable and was available to answer all my questions and doubts. A+ all the dealership! Thank you!

GermanDM

Aug 16, 2016

The first "good" experience when buying a car (6 in total). Very professional and cordial appointment. Did not have to negotiate much for a fair price. Facility is excellent!

BBSmokeFan

Aug 13, 2016

All staff members that we worked with were courteous, knowledgeable and answered all of our questions patiently. The whole process of car buying was a pleasure!

Jenny T. Milsop

Aug 13, 2016

Service was really good, I recommend to my friends and family to go North Mecedez Benz

SSGPhelan

Aug 9, 2016

Since you have a limited amount of time I will simply summarize my experience in the first two paragraph. My wife's vehicle (2013 ML 350 4 MATIC) was rear ended and the repairs were completed by a shop that was recommended by the insurance company. I was disputing the amount of damage my vehicle sustained. The adjuster and I were clearly disagreeing so I needed the service department at MB to confirm that the vehicle was malfunctioning due to the wreck (or simply tell me it was normal wear and tear). I needed the mechanics to look over my vehicle and its previous repair and maintenance records to confirm my suspensions . Not only did they not do what I asked them to do but they also did not provide me with the paper work that I needed to give to the insurance company represenative. When I arrived to pick up my vehicle I noticed that not only did they not have the paper work I requested but the maintence advisor could not be bothered to come out and brief me on what was done and why. At this point I was so frustrated and rushed for time I decided I would just call Managment to explain what my concerns were and how they could have been addressed to ensure I would be a repeat client. The service manager was more concerned with defending the service advisors actions then address the actual problems. At this point I fully understood all the negative review and why so many people were so passionate about their issues with this dealership. Chances are if you are reading this there is no way you will use this location for your MB needs because unlike me you did your homework first. The full review below; complete with names and actions described in more detail. I did not purchase a vehicle at this location however since I purchased my vehicle in anther state I used them for the maintenance on my ML 350. Let me start of by saying there are positives to my experience here for example when I turned my vehicle in they were ready and waiting for me and they even provided me with a loaner free of charge. Nothing else about my experience with their service department was positive. I will walk you through what happened to me when I went there for a simple service of my vehicle. I went up there on a Thursday and spoke with the receptionist that sits in the back left hand side of the building she was very and even called a service advisor over to hear what I wanted to have done to my vehicle. I explained to Mr. Davis, Steven that I was rear-ended by a truck that was going about 45 miles a hour and I had just got my vehicle back from the shop. I explained to Mr. Davis that I noticed that they had not repaired all the damage to my vehicle. I then explained to him that I would like for them to look at the mechanics of the vehicle and any body damage that would be considered mechanical and let me know if anything else was damaged and not repaired. I thought this was fairly straight forward since I had only purchased the vehicle about five months ago and I know that the dealership where I purchased my vehicle kept really good records. After I explained all that to him he scheduled me an appointment on the very next Tuesday. I arrived about 10 minutes early and waited in line for about 10 minutes at which point Mr. Davis came outside and had me reexplain what my issues were (this I am sure is normal since they deal with so much traffic) which I did in detail. I made sure he understood this was due to me being rear ended so he would know what to look for. He started off by making sure the specific items (for example; exterior gas take door) I was complaining about were malfunctioning. I was confused by this because I did not think anyone would make this up since it cost money to have your vehicle repaired. Then he said something that caught me of guard after I told him the electronics in my vehicle at random intervals were acting funny when switching between tasks he responded by saying "Well if they don't malfunction while I am inspecting it there is nothing I can do." I could not believe he was essentially refusing to repair it just based on what I was telling him. Most shops will fix things sometimes just so they can charge you. Since The damage was due to the accident I would not be paying for it I was not concerned. After about two days I called and asked about my vehicle they told me I could pick it up later that day so I hung up and waited to hear back from then which I never did. So I went up there the next day and found out my vehicle was ready (thank goodness) for pick up. When I went to pay the bill I found out that my vehicle was still under warranty and I did not have to pay for the items that they ended up repairing. Now it made sense why he was giving me reasons not to fix the items I was concerned about. Now I did not approve the repairs they made to my vehicle and normally I would be happy about this but since it was due to a accident I did not want them to repair it until I spoke with the Ghieco. I wanted Gheico to see items malfunctioning so they could do their own inspection of they were so inclined to. I had also requested the dealerships inspection paper work for my vehicle when they received it so I could prove to Gheico that my vehicle was in perfect condition prior to the accident. I was not provided this paper work they did not explain any of the repairs on the vehicle on my invoice and Mr. Davis did not come out to explain to me what had been done to the vehicle and if it was in fact due to the accident. This tells me that he did not listen to what I asked him to do or even bother to pretend like he had listened to my very specific request. Mr. Davis made no effort to provide me with the information and documentation that I really needed for the accident. Look if I owned a Honda or a Toyota I would be completely fine with this type of behavior from the service department staff but the fact is that when you own a vehicle that cost around $60,000.00 you expect a different level of care and service. At the end of the day I am willing to pay that for the vehicle not because I think the vehicle it self is worth that amount of money but because the service you receive after your purchase is worth it. Prime example MB offers a concierge and emergency service button in the vehicle and it is for this exact reason that people pay an additional fee every year to have those services active and available. Short story Long if you value your time and sanity do yourself a favor and conduct your business else where.

Jacko

Jul 21, 2016

G class CPO was far from a CPO. lights burnt to plastic. Oil leaking like a running faucet. Carpets torn. Lights in door sips don't work. Filthy vehicles when you get a good look at them. DONT BUY ADDITIONAL WARRANTIES BECAUSE THEY LIE AND SAY THEY ARE 100% REFUNABLE. 100 dollar piece of junk. Got rid of it after two months and now they keep 3k from my maintenance and windscreen warranty. Even though I had a year of CPO before my warranties kick in. We covered some of the employees mistakes because they didn't want to get fired You guys are THIEVES!! Should be ashamed !!!

Mary Y. Clifton

Jul 20, 2016

From the sales person to the financial manager to the concierge, I felt like they were truly interested in me and my needs.

Sharon

Jul 20, 2016

I had a great experience, all my question was answer. My car was ready when they said it would be.

Breada H.

Jul 16, 2016

Service is outstanding at this facility. I did not have an appointment and they were able to accommodate me anyway. I actually stopped by to schedule an appointment since I was in the area. my car was delivered in a timely manner even though I asked them to take their time. Car was nice and clean. I highly recommend this dealership.

John

Jul 16, 2016

Mercedes North Houston have completely changed my opinion of German car dealers in general, and Mercedes dealers in particular. These people are courteous, helpful, and they LISTEN to their customers. Have been particularly impressed with Larry Emery, who is knowledgeable about the cars, and has bent over backwards to accommodate us on every occasion

Molly Love

Jul 13, 2016

Made appointment, Excellent service, no issues **********************************************

Aleen Ward

Jul 12, 2016

Fantastic experience using Mercedes-Benz of Houston North. Very friendly customer service experience from everyone. Your sales person will stay in close contact with you even after your purchase to make sure you?re a satisfied customer. Go treat yourself to a new Mercedes-Benz at Mercedes-Benz of Houston North ask for Vernon Gatlin or Jaja Anele.

Happy driver

Jul 12, 2016

I leased a car from this dealer. Sales person contact and finance agent were both friendly, efficient and great to deal with.

Claudia

Jul 10, 2016

We recently bought a Mercedes G350 and were highly impressed not only with the quality of vehicle purchased, but also the customer service provided by Mercedes Benz of Houston North. We are totally impressed with our purchase. The SUV drives great and has great features for both luxury and safety. We were thankful to have met Manny as he was super knowledgeable about Mercedes vehicles and could easily explain how they worked. We like that he still contacts us to follow up on our purchase and to offer his assistance with anything we need. We would definitely recommend Mercedes Benz of Houston North to friends and family.

Carlos Segura

Jul 7, 2016

Professional staff, knowledgeable, fair and ethical.

Stewart Emmerson

Jul 7, 2016

A FRUSTRATING DIARY OF POOR SERVICE & PRODUCT WITH MERCEDES BENZINTRODUCTIONAfter all the promises ? an escalated investigation, a report in 5 days from the 1st June. By the 1st July ? nothing.5 e mails asking me to tell Mercedes assist, Mercedes North Houston how wonderful they are - - nothingIs Mercedes assist a 24/7 organisation?EVENTS26th May ? Arrived home, put car into ?park? Warning ? do not shift gear ? go to Mercedes garage.27th May Gearbox would not move out of ?park?.Rang Mercedes North Houston, explained situation and would need a tow of some sort. MBNH put me through to Mercedes assist.Explained situation with my car, they would see what could be done but weather situation was dreadful due to floods. Accepted that and sympathized. They would get back to me.28th Saturday. No contact arranged hire car as needed transport.29th Sunday. No contact.I had at least expected the car to be collected and taken to MBNH over the weekend 30th May ? no contact ? Memorial Day.31 May. No contact, rang MB Assist ? no record of call on 27th May, they would get someone there.Automated call from MB ? had my call been answered, responded no. Telephone call, what was the problem ? nothing arrived although automated call saying 11.00 to collect car(?)Tow truck arrived ? know the problem, brought out booster battery ? not the problem. Tinkered around and released park brake through petrol cap. Couldn?t move out of park and could not deal with the car with the tow truck he was driving.Called Mercedes Assist spoke to Tony ? would need a flat bed (Activity number 1421267716). Waste of time sending tow truck! S Class too low.Flat bed truck arrived. Driver had to be in Humble by 14.00. Lowered bed and tried to winch car from garage. No good. Changed angle of pull and put skids under wheels. Car skewed across garage with skids in place making towing angle even worse and very close to garage door.Disconnected towing gear ? he would have to go but ?would be back later ? he would fix it. NO SHOW ALL AFTERNOON/EVENING1st June. Rang Mercedes Assist. Everything OK, car collected and at MBNH?No it was not, still sitting in my garage -OH!!Arranged for collection ? need special equipmentFlatbed arrived, removed rear wheel and fitted spacer/freewheel to disable diff(?)After a lot of effort by us both we were able to move the vehicle out of the garage from the bad angle tow truck No. 2 had achieved during his efforts.Spoke to MBNH they would get into repair until Thursday ? all being well collect Thursday afternoon. Requested a loaner to get rid of the hire car. Agreed, dropped off hire car ($392)Call from Mercedes Assist ? the Escalation Group ? my situation had been ?escalated?. Complained about costs and lost time valuable to me. Promised report in 5 working days. NOTHING.2nd June. Call from MBNH unable to get software correct and would need to speak to Mercedes.3rd June. MBNH called (Donald Hutchins) car readyI advised that due to lost time Tuesday & Wednesday would not be able to collect until Monday. ($1,3720 for labour and new ISM unit)6th June. Collected vehicle all good.Costs ? hire car.Repair ? accepted, not a new vehicle.My costs 2 days hourly paid consultancy waiting for tow service(s)To add to my Mercedes Benz woes:-Several months ago received an e mail from MB saying ?last chance to update your SATNAV? and in April paid 264.56 for 22015/2016 update. Travelling up the Grand Parkway (99) noticed ?off mapped road? (as did my old setting)Rang 1-888-628-4483 and spoke to a person called Norman who was apparently in Norway, explained the situation, he would look into it and someone would get back to me. .

Sheila

Jul 6, 2016

My new service Jason was very helpful in getting my car serviced. Excellent customer service

Sholly D..

Jul 6, 2016

Mr. Jaja helped us through the purchase of my E400 Coupe. He was very knowledgeeable about all the specs of the car and made the purchase trouble and hassle free. He also worked with us to get a mutually agreeable purchase price.It has been my best car buying experience to date.

Cynthia F. Wang

Jul 5, 2016

I had wonderful experience during shopping my new Mercedes-Benz car. The sales representatives are very professional in terms of show me around to introduce different car models, internal designs. Also very patiently answered each question and concern that I had prior my decision. Properly followed up each of my visit and paid full attention during my visit. I really appreciated it.

Dale

Jul 1, 2016

GreatMarlo was greatFinance Dept was greatSelection was great

Bill

Jun 27, 2016

I recently purchased a Mercedes from Chris Harris and the whole process could not have been nicer and easier. Everyone was nice and there was no pressure at all to buy. It was really enjoyable. I was in and out in under 3 hours. Their location is impeccable. I really love the car and would not hesitate to buy again. I have bought many cars in the past and this was as easy as it gets. Once again, THANK YOU!!!!!

Amanda Washington

Jun 24, 2016

Had an excellent service experience from the time I dropped my vehicle off until the time I picked it up. I would highly recommend Mercedes North to anyone looking to purchase a vehicle.They are absolutely the best!!

Brynn

Jun 23, 2016

Service has always been great. If there is something I'd like to see improve is clearer explanation of charges and why that approach was taken. Otherwise, the service has been overall great!

Bill

Jun 20, 2016

Excellent attention to detail, very knowledgable and careful to assure car met personal preferences. Recommendation is highest marks

Mickey

Jun 17, 2016

It was great, completed in a timely fashion. The staff was ver professional.

Leslie

Jun 16, 2016

very simple very easy.loaner car was better than my real car........what fun

Julio

Jun 15, 2016

Excellent service and kind and considered attention from all employees involved in the maintenance appointment. Great work!

TKO 3

Jun 14, 2016

I took delivery of my 2016 GLE450 coupe on 6/4/16 and it was worth the wait. Working with Ashlye at Mercedes Benz North was a positive experience. She is professional, knowledgeable about USAA benefits (plus for me), fun and honest. The honesty part was important to me because she explained very feature to me, which allowed me to make a decision based on my needs. So glad I got park and lane assist - worth every bit. During the two months of waiting on my car, she checked on me periodically and provided production updates. Hands down, I would buy my next Mercedes from her and will be referring her name. My overall experience with Mercedes Benz North was a positive and I didn't feel intimidated. Everyone there was very welcoming. I am expecting the same type of treatment when I take my car in for service.Hands down Mercedes Benz North is the way to go and ask for Ashlye Jones- Dudley. :)

Larry S

Jun 11, 2016

My wife and I stopped by MB of Houston North on her birthday just to look but not buy. We had our Lexus ES 350 for 9 years with very few problems, but the trunk failed that day and we learned of an airbag recall. Marko M was more than helpful in explaining each of the models and focused on our needs in a car and getting us into the right car. We drove the C-300 and were very impressed with the performance, the roominess for the size of the car and safety/conveniences. We were sold. Got a good value for our trade-in and were satisfied with our settled price. Marko M is one of the most helpful sales associate we have encountered. We haven't experienced MB of Houston North's Service, but the buying experience and model selection they have put a big smile on our faces.

Robert K

Jun 4, 2016

Bought a new GLC class. Walked through all the features of the car, followed up appropriately, was a good overall experience. No pressure environment either. Bought from Marko.

David Undedown

Jun 2, 2016

Very pleased, and plan to come back. Service manager very helpful

Timothy

Jun 1, 2016

Good experience and great service at this dealership.

R GILCHRIST owner

May 28, 2016

Entire process went very well. Sales staff was very informative, even for me buying a preowned car. Was like buying a new one.

Connie

May 23, 2016

MB North Houston does not appreciate return customers. Purchased a vehicle, returned 3 months later unhappy with vehicle wanting to trade in on newer more expensive vehicle. They wanted to give me 8k less than I paid 3 months earlier

Pachongo

May 23, 2016

Friendly service with customer amenities to relax while you wait.,

Connie

May 23, 2016

Wanted to give me 8k less than I paid 3 months earlier when I tried to trade to a newer more expensive vehicle. Was dissatisfied with first one

Dongyangzhang007

May 18, 2016

My mom just purchased my new GLS450 at 8:00 p.m. April 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our bill. My moms English is not that good, and the Finance Manager name Frank Castaneda didnt explain all packages clearly to my mom. He just pushed my mom to sign all paperwork to sell all additional packages which my mom didnt know they are additional cost. We went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didnt understand they are additional cost for us. He didnt help us out, and he said the paperwork already send them out. There is nothing he can do. However, the dealership has 3 days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we dont need on April 13, 2016. He never responded me on email, and never helped us out. I called him a lot of times, he always said that he will find someone called me back to deal with it, but no one call me back ever. We are your client, and we are loyal customer with Mercedes Benz. You cant do that because we are ASIAN FACE or we are CHINESE. Please cancel the services, we didn't authorize to add these services to our new GLS450, my mom don't think fully understood what the Finance Manager were doing that night, nor the Finance Manager explained to my mom completely.

Raven Neville

May 14, 2016

The service representative was very helpful and informative. He was kind an courtesy he waited with me till the warranty department called to approve my claim.

Victoria

May 13, 2016

Easy to make appointment and the quick service will bring me back over and over again!! A nice clean car is a plus!!

Cheryl

May 9, 2016

Regular service. Advisor courteous and listened to issues I had with vehicle. Prompt service

Wijitra

May 9, 2016

It would be nice if the supervisor sit me down and walk me through what they did to the car. I am a woman and I feel like they treat women like we don't know any thing about cars. That's exactly right. That's why I took my car to where I trust and expected the professional treatment.Providing the free shuttle is very helpful for customers.

Kam

May 4, 2016

Good Job. They did as per diagnoised. This repair was under warrantees. I have had okay experience with this dealer in terms of mechanical work and the car runs like the 1st that I bought it from them

DAK

May 3, 2016

Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North FreewayHouston, TX 77090. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasnt able to help me on my issue. Immediately emailed Stephanie with this email:She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue.I received a call from Eriek Griggers on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected.Here are the issues: *brakes are squeaking and rusted*seeking a full inspection regarding the brakes, tires, fuel etc. *When accelerating, the car Also chokes up a bit*clock light blinking when the car illuminates in dark placesEriek Griggers advised for me to come in to drop off and I did as he requested.I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldnt validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie Costillo on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question. Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle.STATEMENT FROM ASHLEY IN SERVICE Dashley Williams Internal Service AdvisorMercedes-Benz of Houston NorthAlso, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle we tried everything we could to get them to cover the issue but unfortunately they would not. While in the frustration of trying to receive help. My family and I have relocated to Alpharetta Ga. 2 days after receiving the car back, I received a check engine light as well as other services. This tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving 900 miles out of state. Unfortunately I was forced to rent a car to drive 900 miles due to the dealership being closed.Due to the possible electric issue, I am in fear of my life as well as my family. We have ruled out that this issue isnt a small fuse but could be bigger and dangerous. Service to remedy this issue was denied even though 2 warranties could fix this issue. This company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in place. I do have the paperwork from Service that falsely stated that this car was under factory warranty.I was also denied to return the car because theres a 2 day warranty even though the issue was reported 15 hours laterThis process has been frustrating and all I desired was commitment from all parties. I was sold into a car with false advertisement from the seller as well as the finance department. I mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the future. Both department promise that everything was covered under the factory warranty.I have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving this.I have consulted with a lawyer and I was requested to plead with the company for the appropriate customer service. I will send this information as much as possible to receive a response. My request is to gain support in fixing this issue. Please respond before 5/13 for the next step in resolving this issue and legal action will not be taken. I am requesting compensation to fix the clock and or whatever service needed to resolve this issue. I would also like to know what can be done to satisfy the false advertisement regarding the Factory Warranty. Im not sure of what could be done but I am open minded to see what justifications could be made.Here is my information below:

Ml350

Apr 28, 2016

I bring to them my car for diagnostic. Because it have start delay . They recommend to change the ignition start . After that they charge me extra for new key which is uncessary as my old two key work good . Bad experience .extra charge for uncessary part . Not recommended this location.

Eddie Cabrera

Apr 6, 2016

never leave comments just because it requires extra effort to do so and sometimes I don't think its worth the time however in this situation Im quite un-impressed on what a "Mercedes-Benz" customer experience should look like(First time ever leasing a Mercedes). The problem was not with the service that Edward provided however it was with the finance department. There was a check that was to be ran on a certain day however per Frank if the Funds were not available on that date (I was doing a distribution of funds) to just CALL and let them know so the check wouldn't be ran. Well I called left voice messages for Frank and Mr. Kingsly I also spoke to Edward that Wednesday 3/30 to inform Frank...well the check was ran I had a return check in my account however that is not my point...my point is that THEY NEVER RETURNED MY CALL. WHY???? You would think Mercedes-Benz would deliver a great customer experience even after you made the purchase of a new car. If who ever replies to this comment...my point is NO ONE EVER RETURNED MY CALL, TILL THIS DAY. Car was leased on 3/24 and we are now 4/6

Renet

Apr 4, 2016

My service guy Jason Fleek is amazing. Always my make visit a pleasure. Jason always find ways for you to save money and explain in details what is needed or expected.

Dale Neuner

Mar 21, 2016

Second purchase at MB North Houston. Great dealership that makes the complete car OWNERSHIP experience a testament to MB reputation.

teddy lomboy

Mar 21, 2016

people working in the dealership are well trained to what they do. thanks

Brent Lawson

Feb 23, 2016

When I first contacted MB of Houston North I thought it highly unlikely that we would end up buying. We live in San Antonio and the 3+ hour drive isn't my idea of a good time, but Travis Lewis was so professional and honest that we really had no doubt that we'd be driving home in our GL450. The GL is perfect and we are both very pleased. I told Travis as we were leaving the dealership -- "You are by far the best used car salesperson I've ever met!"

Crystal Sillero

Feb 20, 2016

I'm very thankful with Mercedes -Benz of Houston north and specially with Tarek Yauhari for their great service. They treated me and my daughter like part of their family. I will defently consider Mercedes-Benz of Houston north for my next purchase

Raed A.

Feb 18, 2016

Excellent buying experience hassle freevery friendly

Michael Stallworth

Feb 10, 2016

Pleasant experience..Still would have preferred a full equipped C300 with back up camera....

Mike and Mary

Feb 4, 2016

From the time I walked in to the time I left I was treated like royalty. Nice job getting my wife's car ready for her surprise Travis and his manager. Great group of guys! Thanks!

Angela

Feb 1, 2016

I purchased a smart car last November. I went in without an appointment but was promptly helped. It was my first time leasing a car so the associate walked me through the whole process and made sure I understood everything. Very friendly, accommodating, and I'd recommend them.

S G G

Jan 25, 2016

George Buchanan is a very good salesman. Enjoyed the process.

Erik C Beltran

Jan 21, 2016

Like every time to visit the dealer was easy and fast .The selection pretty good , so many option available and the attention from the sales person really good .

charles

Jan 18, 2016

Very nice facility, salesman was great. No problem in getting a great price on car.

Lindsay

Jan 14, 2016

I had a great experience at the Mercedes -Benz of Houston North. I have to give credit to Jim Fraser. He was very professional and extremely helpful. Before I even got to the dealership to purchase my car, Jim answered my emails and all my questions over the phone. He also has followed up after my purchase to see if I had any questions/issues with my car. He made my car buying extremely stress free. I would definately recommend this dealership.

Thorne Hunter

Jan 12, 2016

The service is Great. One of the easiest transactions I have ever done. Travis is a Great sales person to deal with, and the finance man is very good.

Jones

Jan 10, 2016

Very friendly staff. My purchase was easy my sales person work with me to get the best deal.My automobile drive very smooth.handeling is excellent..color.is eye catching.i could not have purchase a better automobile . Very please with my choice to have purchase a mercedes-Benz. GLC3000 4 mat.

Lawrence & Denise Smith

Jan 8, 2016

Service was excellent, Repairs were done as requested.Service Rep. did a job well done, he saw to our every needVery courteous, friendly and ultimately efficient in his job duties goes above and beyond his job dutiesThank You Larry Emery

Transworld Leasing Corp

Jan 8, 2016

I saw a vehicle on line at this dealership and the man that helped me Frank did a very good job very professional and went out of his way to make the buying experience a very very good one - thank you Frank - we will definitely buy more cars from you!

Lars Lund

Jan 7, 2016

I was at the dealership for a yearly state inspection and the staff was very helpful as usual

A.C. Jackson

Jan 6, 2016

My overall purchase experience was excellent. Easy fast, and the staff was very courteous, specifically Trent Hamilton my salesman.

James Harbour

Jan 6, 2016

I had a wonderful, knowledgeable, service rep.named Isaiah Martinez. He took care of my wife car as if it was his wife, or Mother's car. He had great concerns about the situation I had came I for and took care of me immediately. Thanks Mercedes-Benz of North Houston for having him on your team. He's a GREAT asset.

Getshot

Jan 5, 2016

We purchased a great SMART car from a very helpful and caring sales staff. Ryan an Saaf were both extremely helpfull with good followup. We love the Art car and gives 42 mpg highway and 32.2 city, with plenty of power for freeway driving with new turbo engine. It is very small but extremely large inside and from back or front view very visible, therefore you are seen by other drivers.This beautiful Mercedes Swatch Art car will even fit into my garage in my 38' 5th RV Toy hauler. Normally I carry my Harley Davidson there but the Smart cal will also fit. Great to carry with me in the winter.Plus the Smart car is orange and black to match Harley Davidson color scheme of the inside of my RV. Plus it matched my shoes!

Dee Mac

Jan 4, 2016

This was the most seamless car buying experience. Christopher Taylor, my salesman, was exceptional. No high pressure but a keen focus on customer service. I dont expect to go anywhere else EVER!!!!

John McIntyre

Jan 4, 2016

Everyone I dealt with was helpful and professional. John Nguyen, my salesperson, and Pete Pieternelle, the Sales Manager, were absolutely the best. Definitely a dealer I can trust, and recommend!

Albert & Ning Ravestein

Jan 3, 2016

Friendly and willing to listing and work with the Client

Duchess

Jan 1, 2016

I purchased a 2013 Mercedes Benz C250 Coupe. The salesman, service and experience was awesome. Everything was smooth sailing. Great job Mercedes Benz of North Houston!

Mercedes fan

Jan 1, 2016

Purchased a Mercedes E350 after looking at an add on the computer. The used car staff and sales manager were very friendly and helpful throughout the entire process. Any issue we had was addressed immediately. Thanks to the friendly finance manager as well.

CHRIS

Dec 29, 2015

I purchased a MB C300 2015, and the experience was really great. They are very courteous and profesional.

Darlene Elston

Dec 28, 2015

Our story started back in October, 2015 when we went looking for a new car. Our objective was to find a small luxury car with ventilated seats. Much to our surprise when you start out looking many small cars have lots of goodies on them but only a very few have the ventilated seats, which in Houston is pretty much appreciated!George was very good about reviewing each of the models we thought we might like and did not pressure us to make any decision. We had informed him that we were going to about three other dealers and no decision would be made today. When we decided on the final three, George was helpful and gracious. The car was ordered and in December we finally got to pick it up. Just beautiful!

Larry Groover

Dec 28, 2015

Perfect. A different experience than I have ever had dealing with a dealership. The people are friendly, respectful, willing to be of help, willing to answer many questions but no overbearing. Thanks. Joe Nabors was the best. So helpful and willing to go the distance.

NATHANIEL JAMES

Dec 28, 2015

We came to the dealer and it was a great experience . We found what we needed. We want to thank Mr Travis Lewis for all the help. I have purchased 4 Mercedes from him and each time he help find what i am looking for and gets me the best possible deal... thanks

E Shoberg

Dec 26, 2015

Everyone was very professional from start to finish. Will be buying future cars here.

Kassidy

Dec 26, 2015

This was my second purchase from Mercedes Benz of Houston North. It was an excellent, easy buying process. I've always had great customer service in the sales and service departments. First class all the way!

BelindaR Birthday Girl

Dec 24, 2015

I made an entry on the website and was immediately contacted. Went in to get my car appraised and bought a new car. Mr. Nabors and I had a great rapport Best buying experience ever.

Jan

Dec 24, 2015

Warm and professional welcome as well as a speedy service process

RL

Dec 21, 2015

If you're in the market, give Dutch a call. We were very limited on time and Dutch went out of his way to make everything as easy as possible. Other dealerships should visit M.B. North Houston and take notes.

Mike

Dec 20, 2015

Overall everything was great. I just wish that I was informed about the extra packages that are available for car coverage earlier and not at the end after purchase . But other than that, everything else was all good. I was very pleased

Pam Custer

Dec 18, 2015

My experience was very good!Everyone was very kind and considerate. They made sure the problem was completely repaired before releasing my SUV.Ray and Tracy were excellent!

Wendell Dorman

Dec 16, 2015

I was very pleased with working with Gordon Barnes. He was very helpful in answering all of my questions. I feel that Mercedes-Benz of Houston is very fortunate in having him as a sales representative.

Samantha

Dec 12, 2015

I appreciated the time and effort that Ryan Maia took to find the car that suited my needs. The process was painless and I appreciate the professionalism. I am very happy with my new GLA 250 and would recommend Mercedes Benz of Houston North to friends and family.

Nicole T.

Dec 9, 2015

This was my 1st new car in 10 years. Everyone was very friendly. My sales person Jaja made an apointment with me and was ready with what I wanted to see when I arrvied.

Joe hooked on Mercedes for the family

Dec 8, 2015

Just purchased another Mercedes GLC addition after having a GL450 over the last year. The purchase, followup, service, and terrific support with all the folks will ensure I'll be buying another one in the future.

Al B

Dec 7, 2015

We purchased a 2014 Mercedes-Benz E 350 with limited miles. The salesperson, Trenton, was very professional, knowledgeable, and helpful, He listened to our needs and concerns and assisted in helping us achieve desired outcomes.

Melinda Gambrell-Carr

Dec 7, 2015

Chris always gets us in and out with great service.

Abraham Soriano

Dec 5, 2015

I have always bought MB at MB Beaumont (in fact I bought 6 MB from them since 1995) and this is my first time to buy another MB at MB Houston and I can say that the service and attention to details here is 200% better than in Beaumont. MB Beaumont will have to learn from the MR JIM FRASER, MS PHYLLIS, and MR JOEY in treating customers. My wife and I will no longer buy any vehicle in Beaumont (frankly, I bought a total of 9 cars from the same dealership since 1995, 6 of which are MB).

antonino

Dec 4, 2015

Overall very good experienced!! Dealership was very clean, costumers service was good, sales person excellent. I would definitely recommend this dealership to family and or friends.

Bob Hantelman

Dec 4, 2015

The professionals at the dealer were very accommodating to the point of bending over backwards, to make things more convenient for me. The salesmen I dealt with(3 of them) were not competing with each other, or trying to force a sale on me. They wanted to make sure I got the perfect vehicle for my needs. The finance department was thorough and efficient. The delivery process was easy and seamless. The concierge made sure I knew how to operate all of the vehicles amenities before I left the lot. This was the easiest and most professional experience I have ever had in buying a car.

Asim

Dec 3, 2015

Had a pleasent over all experience, would recomend this dealorship to others for business.

Author

Dec 2, 2015

Frank provided us with great service. Although, Shawn (who stepped in for Frank "Dutch" while on vacation) did not provide top of the line service and neither did the finance person we worked with to complete the paperwork.

Jim Schonian

Dec 2, 2015

Dealing with Mercedes Benz of North Houston was as good as a car purchase can get. There was some confusion regarding the GPS and an incorrect/missing chip that is required but it was taken care of immediately and professionally.

Dr. Shirley Wallace

Nov 30, 2015

Manny was extremely helpful in the purchasing of my car. He was professional. kind ,and considerate. The finance gentleman was very helpful and kind as well. The entire team was wonderful and I would recommend them to everyone.

Terri Spieth

Nov 30, 2015

I had a very positive expereince at the dealership and my salesman was exceptional

WayneB

Nov 29, 2015

Very Good Buying Experience. Salesperson was excellent in finding the exact features I was looking for in the car.

hashim bunyan

Nov 28, 2015

I bought a GLK350 at MBHN . The buying process was so smooth and all aspects of car performance were explained clearly to me.The paper work was carried out professionally and to MB high international standards. I needed some extra options and the guys at parts & service dpts were very helpful and understanding.I strongly recommend MBNH for all those who appreciate quality service & efficient performance.

Patsy Breivogel

Nov 28, 2015

Ryan was our salesman for this new car and he assisted us with buying our third Mercedes car. He was very professional and tried his best to meet all our needs. The Finance department worked with us in making our lease go smoothly. The dealership is very clean as well as the bathrooms.

Satisfied customer in Houston

Nov 25, 2015

I tried to purchase a car from another dealer and he gave me the run around. I met with Joseph Nabors and gave my expectations. He kept his word on everything and exceeded my expectations. Felt like I was dealing with a friend instead of a salesman!

Rebecca

Nov 24, 2015

Our sales advisor, Jim Fraser, was very helpful but also very respectful of our need to consider and discuss such an important decision. It was surprising to enjoy buying a car, but we did. Jim gave us lots of advice but absolutely no pressure.

T. L.

Nov 23, 2015

Bought a 2013 CPO C350 from them. There were at least a dozen scratches on the body. Some of them were like 3 - 4 inches long. Service department did a very unprofessional job in touching them up. They all popped up while I waxed the car.

Supratt55

Nov 22, 2015

Everything went great and fast. Love the service here!!!!

Noah Creacy

Nov 19, 2015

My car was serviced and ready to go in a very short time.

Kymberly DeRick

Oct 15, 2015

Joe Nabors made this buying experience special. I will be a lifetime Mercedes Benz client !

Fallon

Oct 14, 2015

ASHLEY IS AMAZING!!! The experience was absolutely fantastic.

MZ.P

Oct 14, 2015

Got me in and out fixed everything and replaced tint on rear windoe

Kathryn

Oct 13, 2015

I was assisted by a very patient and knowledgeable sales person.

gla250

Oct 9, 2015

There are only three words that can be used for this dealership and, specifically, Edwin Brazda, Ivan Krunic and Joe Nabors, and that's FRAUDULENT, DISHONEST and INCOMPETENCY. Not only did that get it wrong ONCE, they got it wrong TWICE and tried to cover up what did! The amount of MISREPRESENTATION and DECEPTION that I dealt with from this dealership is absolutely mind-blowing - even my two attorney's were speechless. You all know EXACTLY what you did and you most definitely have not heard the last of this.

Pat

Oct 6, 2015

efficient process & negotiationwould recommend this dealer

Stacy

Oct 3, 2015

Great and excellent customer service in the sales department. Financing department customer service was ok but the financing numbers changed due to an interest rate increase. We had to reconsider the new payment amounts on the spot and the guy handling the contract was "ready to get out of there." Also, because we considered backing out, his response seemed a little unprofessional. Overall the experience with him was ok and good but not excellent quality.

Steve

Oct 2, 2015

Fast and simple. Easy to understand. no hard sell

aaron williams

Sep 29, 2015

it was great will recommend to a friend if need other car will check with you all first

Rockets Fan

Sep 29, 2015

Sales staff was excellent to accommodate my needs...

C H Odom

Sep 28, 2015

My experience with the service group here keeps me coming back. However, as a result I bought a new car and the process was seamless. No more than 2 hours to view, test drive and close the deal, even though it was 8pm when I left. Needed a few things taken care of the next day and was able to get it back in and resolved asap without any issue or delay.

Vandoeun Long

Sep 26, 2015

My third purchase from this dealership and the experience improves each time. The staff is amazing, waiting on their clients hand and foot.

Lindsey W

Sep 25, 2015

Staff was great to purchase new car. Did not pressure us and dealt with us on price. They could have been a bit more knowledgable on entertainment package to show us how everything works

Thysell Family

Sep 24, 2015

We moved to Houston 4 years ago. When time to turn in our 2010 MB on a lease (our 4th MB), we had the pleasure of meeting Jaja at MB Houston North. We had enjoyed a good experience previous to our move, but meeting and working with Jaja brought our experience to a whole new level. Jaja is the most polite, respectful, honest and enjoyable car sales representative we have ever worked with! And we have been married over 40 years...and have purchased many cars! He is thorough, thoughtful, honest and his personality and demeanor creates a uncompromised level of trust. We knew from our first experience that Jaja was not only our sales representative, he cared about us as people.We would like to add that entire atmosphere at MB Houston North exudes a most welcoming, pleasant and friendly experience. We are always greeted with everyone we encounter with a smile and the most utmost respect. We believe the environment at MB Houston North brings out the best in all, especially Jaja! Thank you Jaja...and MB Houston North!

Philip Xu

Sep 22, 2015

I got my 2 MB there, and had a very pleasant experience with them. I do suggest who want to go there purchasing to try John Nguyen, he is very nice to work with your new car, easygoing and no dealer's tricks like other dealerships.

Lito Ilagan

Sep 21, 2015

It was a great experience. Edward Huerta spent hours patiently to help us find the right car. I would highly recommend Mercedes-Benz of Houston.

Toure

Sep 13, 2015

I bought my first Mercedes Benz C300 from North Houston dealership. The service and process was smooth with mutual respect. The salesman was friendly and welcoming. They even called me the following week to check how am I liking my car. I would recommend this dealership to a friend and family member. I have not had a repair service yet, so I cannot comment on that and I hope that friendship and good customer service stay like that.

Iris Porter

Sep 8, 2015

Overall car buying experience was very satisfactory.I was well informed on how to operate all the features on the vehicle purchasesd.

Vicky W

Sep 1, 2015

I recently purchased my SL 550 through Mercedes Benz of Houston North. Gordon was top notch. He was very professional and prompt in answering any questions I had. This was one of my best buying experiences. Definitely will call him when it's time to buy again.

James Mark II

Aug 26, 2015

Price made me drive from San Antonio to Houston. It was worth the trip. I arrived at the dealership at 945am Monday morning and was on the road just before 11am in my new car. Lightning fast service. Good prices. A+

vee03

Aug 19, 2015

Just a wonderful dealership! Have purchased at least 5 cars from them and never a problem! Everytime that I go there everyone is helpful and curtious!

Lillie

Aug 18, 2015

I am enjoying my E350 AMG! The only drawback is the 1 CD changer versus the 6 CD changer in the one I traded in, but all the other new features make up for it!

to buy a new car

Aug 18, 2015

I bought a GLA 200. All the process from buying to instruction was like movie. Thanks to all my friends in Mecedes Benz North Houston

AjayN

Aug 17, 2015

100% customer satisfaction? That is exactly what my wife and I experienced at your dealership, and in particular, with Mr. Joe Nabors. My wife and I cannot thank Joe enough for patiently spending hours with us to find us vehicle of our choice, and then providing the follow up care!

Dan Sumrall

Aug 14, 2015

This was the first time for my wife to purchase a new car and the sales staff at Mercedes Benz North did a wonderful job making it a pleasant experience for her. It was very important to her that she felt good about the process, the environment of the dealership and the atmosphere they created. The sales staff was very patient with her as she went thru the process of selecting the right car for her and they "gave her face" by agreeing to the discount she requested.

Lori

Aug 11, 2015

In relocating from the UK to the US I was looking to buy a car and have everything set by the time I arrived. I worked with Neil Thompson of Mercedes Benz North and everything was a breeze! He found the car I wanted and at a price that worked for me. I walked off the plane, headed straight to the dealership and was out in an hour. He walked me through the features of car, signed a few last papers, and off I was. This has been the est car buying experience.

Tony L

Aug 11, 2015

Had to change my appointment time at the last minute and there was no problem.

Sheronda Brantley

Aug 8, 2015

What can I say about my agent Gordon Barnes he is a fantastic person inside and out he was there when I purchased my first car and now my latest purchase. He kept in touch before and after, though out my process. Lol five stars for him

Michael

Aug 7, 2015

We were originally looking for BMW, and since this dealer was right in front of BMW, we decided to check it out. And.... we finally got the new 2015 C300! That actually tells a lot of things, right? The people here are very nice, the sales person - Vernon, he is very kind, experienced, and professional. He even paid for the gifts that we asked for from his own pocket... The only reason that I give 4 star to the facility is because they didn't have snacks, while BMW has..... but their ice-creams are great! I definitely recommend you to visit this shop

Joycelyn

Aug 4, 2015

Joshua was assume! Very helpful, professional and knowledgeable. Not pushy like most car salesmen.

John, Former Ford enthusiast

Jul 27, 2015

We had a very positive experience at Mercedes North Houston. Very low pressure, no hassles and a good selection of cars.

Russell Graves

Jul 19, 2015

I went to shop for a car on a Saturday morning. Within 30 min. I chose a car and purchased it. It took under one hour to complete the paperwork. I left the car at the dealership for detailing and the car was delivered to me at my house on Tuesday afternoon. Thank you Travis Lewis, you were a big help.

Arvind Pai

Jul 9, 2015

Nice, helpful people to do business with. They understood what I was looking for and were knowledgeable. I am a repeat customer.

Chris

Jul 3, 2015

Ordered an SLK 55 ANG in Feb and took delivery in June. Slow for delivery but this was a custom ordered car. Salesman was very informative and helpful. Notified me when car was on its way. Everyone was nice and friendly at dealer.

Liz

Jun 28, 2015

I had a very good experience both buying the car and getting it delivered to my house. I did not know they would or could do that. I came a bit late but they waited until I was done and then delivered the car 30 minutes after I arrived home.Golden glove service!

Terri Z

Jun 23, 2015

Mercedes-Benz North definitely took the pain and hassle out of buying a new car. Salesman was very knowledgeable about the car I was interested in and everyone was friendly and accommodating.

JB Cho

Jun 20, 2015

I purchased a C 63 S edition 1 from Mercedes of North Houston... I spoke with multiple dealerships during the process of looking for this particular vehicle and Mr. Vernon Gatlin was amazing. They didn't have this vehicle in stock but luckily there was one coming in later that week. Mr. Gatlin kept me up to date with the status of the vehicle. When I went in to puchase the vehicle the process was smooth getting the price I wanted. Overall great experience from this dealer. Highly recommend you speak with Mr. Gatlin

Margaret O.

Jun 19, 2015

I had issues with one of my cars, went to this dealership, found a car at the dealership that I liked. The sales man worked with me, he was very patient and courteous. The accounts personnel was also very helpful. Overall I left very happy at the great services that I got.

Barbara

Jun 10, 2015

I purchased a GLK 350 SUV from Mercedes Benz North. The buying experience was pleasant and the salespeople were accommodating.

Bob

May 27, 2015

Salesman was very helpful with the purchase of used 2012 C250. I felt I was treated with respect and he pointed out purchasing options that were in my favor.

Patterson

May 27, 2015

Mercedes Benz North cares about their customers to insure the the possible deals, have brought two beautiful S 550 this year. Keep up the good work guys.

George Allen

May 12, 2015

When we walked into the Mercedes Benz-North facilities we were immediately greeted by sales representatives and they were very helpful and friendly to us. We told them why we were there and was taken to the lot to look at cars that we were interested in purchasing. We were not pressured by our salesperson, because we told him in the beginning that we were there to purchase so he wanted to make sure we were able to see the cars that we were interested in. When we decided on a car he took us for a test drive and while doing so explained how the car handled curves, bumpy road and other features of this great car. His knowledge, professional and friendly personality along with the car itself sold us immediately. After that test drive, we were ready to purchase this car and we did. The Finance person was very nice and professional and the young lady who explained all the features to us on the car was the very best you could ask for. She made sure we knew how everything on this car worked, answered all of our questions and gave us info on how to contact her if we had additional questions. This was a wonderful experience for me and my wife.

Reg

May 9, 2015

Okay,ended up with cracked monitor no one knows what or how it happened.

GeorgeI

May 6, 2015

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.

4astaver

May 6, 2015

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.

Cathy Mitchell

Apr 21, 2015

Everyone was very accomodating and made the buying experience hassle free. Excellent staff and service.

JoAnn

Apr 10, 2015

Had car towed in for repairs. Rental was ready when I got there. Carlos kept me informed on all progress. First time since I purchased car there that I was extremely pleased with this dealership.

Scott Worthan

Apr 2, 2015

We were in the area on a Sunday so we decided to stop and take a look at what they had. Afterwards we went home and done a little research on there website and seen a few vehicles that we wanted to inquire about. The dealership was a preferred dealer thru our credit union so we contacted the person listed Gordon Barnes he was actually a pleasure to deal with he listened to what we wanted and spent extra time with us showing us multiple vehicles. After test driving a vehicle we decided on one and Gordon made the purchase process easy. He and the entire dealership made us feel welcome and part of the Mercedes- Benz family. This was our first Mercedes- Benz purchase and our first time dealing with Mercedes-Benz of Houston North and I am positive we will return for our next purchase in the future.

mouse

Mar 31, 2015

better experience than mine is highly unlikely ! great price! great service ! handsome and friendly people ! great ice cream and coffee ! great facilities ! mouse :)

Diamond girl

Mar 28, 2015

Very professional and always available to work around my work schedule. They went beyond my expectations I promise if you go there you will be happy.

Sam Kalash

Mar 24, 2015

Mr. Isaiah Martinez was very professional and knowledgeable through out my visit at the dealership. He is very honest and made my visit flawless. People like him are needed more on the service drive. He is what makes me come back to the dealership.

Kirk

Mar 22, 2015

Jaja at Mercedes North is a very trustworthy salesman. He took his time with us and answered every question honestly helping us to make a decision concerning which vehicle to buy. Since we have purchased our vehicle Jaja has been very proactive in addressing any need we have had with our new vehicle.

M&M

Mar 20, 2015

We went with the intention of just test driving the GLK 250 to compare with some other diesels and hybrids we had driven. After the test drive we were sold on the quiet and performance of the vehicle. Mike and the rest of the staff made us feel welcome and comfortable as soon as we walked in the door. This was probably the best car buying we've ever had. I highly recommend them know where we'll be buying all our cars from now on.

S. Lawrie

Mar 14, 2015

Where to begin? I had done some leg-work for my sister who is in the market for a new vehicle. As I let my fingers do the walking, I came across the vehicle that she had wanted, but she didn't have the time to do any research herself. I had made contact with the dealership via cars.com & within a few minutes I had an email stating that they were eager to assist. I was contacted several times by the salesman...Keith Jeanes. From the first contact, I knew that this was not your typical dealership...NO high pressure. As things progressed, I met my sister at the dealership and we started down the path to purchase. All the while, there was NO high pressure to buy today, etc. All who were involved in the initial purchase process did all they could to ensure that she had been treated well and that she had been satisfied with the trade-in offer, etc. All worked out extremely well. That particular day she ended up purchasing the vehicle that she had wanted. As we went thru to the Finance & Insurance department, we met with Donald Cyprian. This gentleman was also outstanding. He answered our questions with facts....not just answers that would serve only on the interest of the dealership and their bottom line. My sister was able to get what she was looking for as far as monthly payment and interest rate. She drove out of the lot that day with a solid used SUV...2014 Kia Sorento. A key factor about the fact that this dealer is associated with AutoNation is their 3 day No-hassle return policy. My sister had to use that policy due to the vehicle that she chose, effected her health condition...lower back issues. The vehicles seats just didn't feel right. She contacted me and I again met her at the dealership. She returned the vehicle and got her old vehicle back. The management was more then accommodating when it came to do the return. Both the salesman...Keith, and the used car manager talked with us and advised us that perhaps the next time, my sister would be able to take an "extended test drive" with any vehicle that she should chose the next time. We agreed that a short two or three miles test drive just doesn't let the purchaser really get a feel for how the car will feel, etc. Just a quick note to all that had dealings with our particular transaction...thank you !!!

Mohammed hassanein

Mar 11, 2015

I had the best experience I have ever had in a dealership buying a car . Jim Fraser is a great salesman and a wonderful person and now is a great friend. he did whatever it took for me to get the car I wanted. He went above and beyond. on the day of the delivery, the manager and everyone else came down to congratulate me. again it was the best experience

Mary Ryan

Mar 5, 2015

My appt was scheduled for 11am. Jason Fleeks at dealership said he would put it through express service and that it would be about 1 to 1 1/2 hour wait. My car was completed by 12:30pm. Besides the service, they also washed the car. The waiting room at the dealership is clean & comfortable. My experience was very positive. I always ask for Jason when I need service. He is very friendly and knowledgeable.

Rolland Liu

Mar 5, 2015

good dealership. excellent service. I enjoyed very much the purchasing and service experience with Dominick and Chris.

Solomon

Mar 5, 2015

This is a follow-up of my posting below about my unhappy experience with Mercedes North Houston. Two more days have past and I have neither received any document in the mail nor a call from the used car manager. It is going to be ridiculous now. Solomon I had a very unhappy experience with this dealership. Last Monday evening (Feb 23), I bought a used 2014 GLK 350 and the salesperson was very helpful and worked after the closing time. Since I did not have my insurance policy with me at that time, I was told the SUV would be delivered to my residence the next day with all the signed documents. The next day when the SUV was delivered, the documents were not. I sent a text message to the salesperson and said that without the proper documents, I was basically driving illegally! I was told on Wed that the documents were in the mail. A week slipped by very fast (March 2) and I was basically driving illegal all the time. After checking my mail last evening, I started a little concern. I called the dealership twice and tried to reach the used car sale manager. I was told by the operator that he was available but no one picked up the phone. On the second call, I left a message briefly describing my problem and left my phone number and asked him to call me back. Now, it is 2:00pm in the afternoon (March 3), I have not got any call from the manager. I have given up my courage to "bug" them again and will continue to drive without proper papers. If anything happens, I will hold the dealership accountable and cover all my inconveniences. At first, I thought it was an isolated incident but believe it is a system that breaks down. BTW I live only 20 minute drive from the dealership. Solomon

Dana H.

Mar 4, 2015

My car buying experience at Mercedes-Benz North was the best car purchasing experience I have ever had. It moved at the exact pace I wanted it to and at no time did I feel pressured. . Service is second to none here and the cars Mercedes makes are the best around. I'm extremely satisfied with the entire process.

Lloyd and Liz

Mar 4, 2015

Ashlye Jones was our sales consultant. She was professional, concise, clear, and very knowledgeable. She made the whole car buying experience a pleasure. Never thought I would say that about buying a car. Be sure to ask for her.

Chris

Mar 3, 2015

Excellent experience. Felt welcomed and respected. Ask for Keith Jeanes, I was interested in a CPO vehicle that had just arrived at the dealership and Keith gave me plenty of time to make my decision. Thanks MB North.

Katymomma

Feb 26, 2015

After purchasing my vehicle they no longer responded to my emails with questions. Customer service ends after the sale.

Anne

Feb 25, 2015

Wonderful experience. Nice to do business with. We had a terrific salesman.

Debbie

Feb 25, 2015

This was the best experience I've ever had buying a car. No pressure, no rushing just a friendly, "you are important" feeling. Joshua and Keith my salesmen, were both so very helpful and nice. I would never purchase another car without their help!

Houstonmom

Feb 25, 2015

I was impressed with the customer service but upon reviewing my "certified" ML350 there were still a few dents they had not repaired. I guess I should have looked the vehicle over more closely but that's part of the certification process according to the Mercedea website. Overall, they were above average.

terry

Feb 25, 2015

it was a nice experience buying my car from this dealership. i felt that the sales people were genuine and friendly. i would recommend this dealership to anyone looking for a new or used vehicle.

Johnnykohl

Feb 25, 2015

Please do not do business with this dealership. There is only misrepresentation, cheating and fraud. Please please do not buy a certified pre owned here it is equal to trash and will give you heart pain and burn your wallet for years.Flee !!!

Mueller13

Feb 24, 2015

Great selection. Well set up for certified pre own business unlike other local Mercedes dealerships. Professional staff

Alma Valencia

Feb 20, 2015

Everything was Great, except ... I didn't like the fact that the extra warranty charge was not mentioned at all during negotiation. Once I negotiated my price then went with the Financing guy and he was the one selling the warranty packages, I did not appreciated that but lesson learned for next time.Thanks,Alma

Peg - designer

Feb 19, 2015

I loved driving away in my new GLK350. I especially enjoyed knowing how everything worked inside my car. my salesmen John was great and Ray taught me all about the dials and gagettets.

GARRY OUBRE

Feb 18, 2015

GREAT CAR(2014 ML350)THE SALES PERSON (CHRISTOPHER TAYLOR) WAS PHENOMENAL..HE WAS SO HELPFUL IN ALL PHASES OF THE BUYING PROCESS.

Stephen J Kirchoff

Feb 17, 2015

We had a hassle free experience. We traded a SUV in for a ML 250. The new ML was ready when we go to the dealership and they went through the car in every detail.

T Pair

Feb 14, 2015

It was a great experience and a bless one at that . Praise God

Fumboious

Feb 13, 2015

When my wife an I arrived at MBHN, we were greeted with friendly service. They had the car already ready for a test drive and a few others ready if we chose not to purchase the vehicle. Saturdays are busy there at MBHN so give yourself some extra time. I recommend MBHN for those are in the market for a pre-owned or new vehicle.

V Ramirez

Feb 13, 2015

Found a car online, sent an email inquiry, and had a quick response from Josh Trenary. He was attentive and professional. Travelled from Austin and bought the car that weekend.

Gene Goldadeer

Feb 12, 2015

I have been dealing with this dealership for a long time always a good experience

Millard Wood

Feb 11, 2015

First time Mercedes owner... Went in for the first service and was a bit nervous. Was extremely surprised when they didn't pressure me to do anything that was not needed! Had a loaner car as promised ready for me. Car was ready same day (price was same as told in start) and they even cleaned and detailed it for me!! Was very pleased with this establishment! Will be returning for all future service. Thanks again to my great service guy Larry Emery.

Gary R

Feb 10, 2015

I found the exact car I had been looking for , after six months of looking in my own backyard I walked in, car was waiting for me to test drive and walked , rather , drove out two hours later Including negotiations ! Fastest purchase ever And the car is CLEAN. They have a cool warranty offer too. Unlimited miles during remainder of factory and the additional year I purchased. Love this car!

P. Callais

Feb 10, 2015

Great experience. Highly recommend. Commend George Buchanan on his customer service and expertise.

LynneG

Feb 6, 2015

We came in from Austin. We asked the salesman to hold the car until the next day to allow us time to drive in, but he said that the policy of the dealership didn't allow him to. But, we set an appointment and he and the car were both ready for us. He went over many of the bells and whistles with me. The man in the finance depot was very nice and helpful, and not pushy. It was a good experience overall, and I love my car!

Kalyan Dusi

Feb 3, 2015

We had a great experience buying our new 2015 Mercedes Benz C-Class. John Nguyen did a top notch job showing the cars and explaining all the features. He was to the point and answered all of my questions. Mercedes Benz Houston North also gave a great price on my 2008 BMW X3. It was awesome !!!

Lexus owner for 17 years

Feb 3, 2015

Very helpful. Courteous. Answered all my questions. Committed to my having a great experience at the dealership and loving the product (car) I took home.

RoknodCO

Jan 28, 2015

Great service provided by Gordon Barnes. Was purchasing from out of state and the process couldn't have been any easier. Smooth transaction and the pricing was quite competitive also. Thanks

B Walker

Jan 21, 2015

I completed the entiring buying process in less than 1 hour for my 2015 Mercedes. It is a wonderful car and Jim Frazier my salesperson did a great job!

Claude Reed

Jan 21, 2015

My husband and I went to look for a used vehivle. From the moment we walked onto the facility we were treated nice, kind, and welcomed by all we made contact with. Our salesman Trenton Hamilton was outstanding. I would request him again and would refer him to family and friends!

David Booker

Jan 21, 2015

I would have liked if Management was more customer friendly in working with dedicated customers.

HudMike

Jan 21, 2015

I was assisted by very friendly and knowledgeable staff who exceeded my expectations in their willingness to make sure I was satisfied with my deal.

Joe

Jan 21, 2015

Purchased a used car through the internet from Joshua Trenary and had an excellent experience. Very professional and answered all questions I had promptly. Would highly recommend Mercedes-Benz of Houston North.

Mary s.

Jan 21, 2015

Excellent service . George Buchanan has sold us all of our mercedes cars for the past several years and always does a super job and makes the process very pleasant. Thankyou George!

JSmith

Jan 19, 2015

I visited Mercedes North Houston in early December and honestly could'nt wait to get there! I was greeted by a guy named Manuel Encarnacion and from the second I met him, I couldn't believe he was in sales. He spoke down to me and was the rudest, most unacceptable person I've ever dealt with. If the car wouldn't have been the best priced car I could find and his manager Edwin had not intervened, there's no way I would ever stayed past the first 15 minutes. The general manager should be ashamed for keeping someone like this around!

Virginia

Jan 19, 2015

We had a great sales experience at Mercedes of Houston North. Keith Jeanes was a pleasure to work with and he made our transaction smooth and seamless. He has followed up with us and kept in contact to make sure we are completely satisfied with our purchase. At the time of purchase, I was extremely busy at work and Keith had everything ready and waiting when I came in to sign all the paperwork. He made sure I was not inconvenienced at all, and offered to do whatever he could to help me with the process. I can't tell you how much that meant to me after searching for the right vehicle for months and dealing with pushy salesmen. I came away a happy customer and glad to have brought my business to Mercedes of Houston North.

Imelda Salas

Jan 16, 2015

It was an Excellent Experience....Manuel Encarnacion (sales person) did an Outstanding job, taking us trough the entire process....Excellent attention from the team of Mercedes-Ben's Houston North.

Jill M Barber

Jan 16, 2015

I have recently purchased my SECOND Benz from Mr. Gordon Barnes, Sales Specialist at Mercedes-Benz of Houston North. Once again, Mr. Barnes provided me with the utmost friendly, professional and compassionate service. Ordering my latest Benz was extremely easy, non-time consuming and pleasant. When my vehicle arrived, Mr. Barnes was there to show me every detail of the vehicle and how it performed. YOU, Mr. Barnes, are the reason I keep returning to YOUR place of employment to purchase my vehicles. I will be back again in the future and will purchase and/or upgrade my vehicles with you and only you! Thank you for being so courteous! Your loyal customer and friend,Jill Barber Owner of an 2007 SL55 and a 2015 GLA250

Stephanie Jackson

Jan 14, 2015

I went in just to take a look at a couple cars. Didn't really plan on buying a car so soon but after talking to Jim Fraser and going for a test drive I was sold. Jim Fraser has been the best Salesman I have ever had.

Hong

Jan 12, 2015

George Buchanan is a great guy, he is very supportive and dependable. I will recommend him to my friends for sure:)

Nascha

Jan 12, 2015

Saw the car online, called made an appointment to test drive and because I used my private credit unions financing, all I had to do was walk in sign paperwork and I was able to drive out! Lousis Weibell had a great personality, easy to talk with and made my experience pleasurable.

Scott Hohensee

Jan 12, 2015

The sales and finance experience was very professional and timely...... job well done.

Fred Khoroushi

Jan 5, 2015

Great and efficient service by the sale rep (Louis Weibel) and the whole team. Thank you

EUGENE LINYAEV

Jan 2, 2015

All staff was very cordial and helpful. The facility is excellent, all looks very professional. It has been a good experience.

Ms Holcy

Jan 1, 2015

Wonderful experience as always. Service was performed in a timely manner and the service department provide quality service.

Erkan Atalik

Dec 29, 2014

This M350 is my first Mercedes-Benz, my daughter had the same one two years ago I liked it. When I went to Mercedes-Benz of North Houston, I wasn't sure to buy one but, their generous and kind approach changed my mind and I bought my first Mercedes-Benz.

Brenda Gyoerkoes

Dec 26, 2014

We want to Thank Edward Huerta for finding the right GL450 for our family.He kept in touch with us over several weeks and found the perfect one for us to take home. We made several trips to meet him at the dealerships. Everyone therewas so nice and helpful. Please buy your next Mercedes from Edward and this dealership and drive home HAPPY!!!!!

y simpson

Dec 26, 2014

Dropped car off for service, courtesy car was waiting, all services were performed in a timely manner.

John Powell

Dec 25, 2014

Very professional and courteous staff. No haggle negotiations. In and out within a couple of hours, which is exceptional.

Karen

Dec 25, 2014

We were in and out within an hour an a half with a new car. Frank was great to deal with! Highly reccommend!

Dr.O Rivera

Dec 24, 2014

I bought a Mercedes Benz CLS 63 AMG S 2015. Great buying experience ! car features were explained to me before leaving the dealership .,sales staff was also very professional and helpful.

The_blessed_Sosa

Dec 24, 2014

The staff was very professional, courteous. They worked with us to accommodate our trade-in car, as well as the finance.

Diarra Jerome

Dec 23, 2014

Work with Ashlye Jones she is genuine in her approach and shows she really cares about her clients which is few and far between from sales reps these days.

Dritan Zhezha

Dec 23, 2014

We met with Al at the dealership and from sitting down to driving of with the new car, we were amaized. GREAT AND OUTSTANDING SERVICE from everyone.

Jerry

Dec 23, 2014

My Experiance was smooth and informative. The Mercedes sales team ensured all my questions were answered and took the time to make sure I was comfortable before I left off the lot. They followed up with me the following day and days thereafter. Great place!

Amir Ansari

Dec 19, 2014

Kolby and Neil made the whole process seamless! In and out in 30 mins.

JC

Dec 19, 2014

Awesome. Jim Fraser was the best. Did not haggle on the price. Gave it to us straight.

Kam

Dec 19, 2014

need to go over new feature so no mistakes can be made. So far I do no have a possesion of the vehicle

Ashley

Dec 17, 2014

Great experience. They were very helpful and found the car I was looking for.

Larry Clark

Dec 16, 2014

Very professional...very considerate...most enjoyable!

RA TRASK

Dec 12, 2014

THEY MADE IT A GREAT DAY AND HAVE CHECKED in with me often had a great sailsmen

Houston Customer

Dec 11, 2014

Had a great experience from front to end. My service Manager walked me thru my scheduled service, discussed in depth some issues that were found during inspection of a car and went over my options to take care of them. Mercedes North Houston, go there, they'll take care of you.

Randy DeHart

Dec 11, 2014

Excellent service, courteous, professional personnel.

Feroze Parekh

Dec 10, 2014

Great experience! The sales person I dealt with "Edward Huerta" as well as other staff were very professional, friendly and efficient. I walked into the dealership not quite convinced if the car I was interested in was a suitable one and if it would be within the budget I had set for myself. I walked out happy and satisfied because Edward and the Mercedes team made it happen. This is my third Benz in the last two decades and the first one at this dealership and Mercedes Benz cars and the dealerships have lived up to their reputation and history of being the best in the business. And I have no doubt they will continue on that path.Feroze Parekh

Lisa LeBlanc

Dec 10, 2014

Will recommend this dealership to all my friends. I was concerned that the sales process would take the fun out of the buying process, but this wasn't the case at all. My salesman was Dutch... great guy!! Very helpful, no pressure, he just made the process easy and fun! In fact, the whole atmosphere of the place was pleasant, from the staff, to the management, to the customers. Great dealership!

lbj

Dec 8, 2014

I recently bought a 2015 SL400 from Mercedes Benz of Houston North. My salesman was Al Gott, and my dealings with him were outstanding. He was very professional, always available, and made sure my questions were answered and my needs were timely met. I ordered the car from Germany, and when it was built, Al told me what ship it was on so I could track it enroute. When the car was ready for pickup, he took the time to show me the various technologies used in the vehicle to ensure a safe drive home. Over the next few days I had several questions and Al took the time to answer them all. My entire experience at this dealership was excellent as a result of my dealings with him. Thanks Al!

Richard Neels

Dec 8, 2014

The entire staff at Mercedes Benz of Houston north were professional and ethical. Two people that stand out are Robert Wehlau and his boss Ivan! I will buy another car from this dealership.

William C. Partipilo

Dec 2, 2014

The reason I buy Mercedes Products is because of the service you receive. During my most recent purchase all your staff was helpful and went out of their way to ensure we were comfortable and all our questions were answered to our satistification. My wife has difficulty getting around so Trenton , our sales representative, brought all the cars we were interested in over to the showroom so my wife did not have to walk any great distance. Mercedes Benz North Houston, because of our difficulty in getting back to your facility to pick up our new GKL, elected to have it delivered to our home in Kingwood. Your pricing is very competitive and when you add in the outstanding service you receive I would recommend any potential car buyer to go to Mercedes Benz North Houston.

slynnh

Nov 19, 2014

I didn't buy my GL550 from MB Hou North, but I will purchase my next one there. I feel like the quality of the dealership is shown AFTER the sale in how well the service department performs in meeting the customer's needs and expectations. Some dealerships just don't get that, but this one does. Anyone can sell you a car, but few can follow it up with the service and facilities like Mercedes -Benz of Houston North.

The Woodlands Texas

Nov 18, 2014

The main problem with the Service Center is communication. The Service Advisors do not read the comment box when you make your own appointment online. Countless times recently and in the past they have not read my concerns in that area and did not contact me before the appointment date as I requested. There is a big disconnect. They just don't get it. In February 2015 a new Mercedes Dealership will open in The Woodlands. I predict that Mercedes Benz North will lose a substantial amount of their business because of their lack of detail when it comes to customer service. Don't get me wrong, they are polite and nice. Yet the miss the mark when it comes to the details.I actually like many of the workers in the service center, but they drop the ball with the simple stuff.

carmstrong

Nov 13, 2014

We got a wonderful car at a great price and excellent customer service.

Kelvin Thomas

Nov 13, 2014

Mercedes Benz of houston made shopping for a car easy. My sales man did nt play any games and gave me the best deal possible. I will refer friends to him in the future.

C. King

Nov 12, 2014

Being an avid car enthusiasts, I came to North Houston for the wide variety of Mercedes available. The facility was spotless as well as the mirrored floors. The staff was extremely courteous, friendly and knowledgeable of their vast inventory. This is second Mercedes purchased in Houston, Texas because of great selection. I'm very pleased with my flawless E 350. I would definitely buy my next car/SUV from Mercedes Benz of Houston North simply because of the excellent treatment I received.

ScottS

Nov 12, 2014

The overall experience with Mercedes Benz of North Houston was exceptional. I love this place! I would recommend it to anyone wanting a luxury vehicle. The customer service was the best I ever had in the process of looking for a pre-owned vehicle. Found the car I wanted online, then went in the same day to see it. Mike Stahl was straightforward and I really appreciated him going above and beyond and being patient with all my questions and concerns. Talk about a car salesman that wants to help you in anyway possible to make sure that I was happy with my purchase. Putting class back into the car business in every way. The quality, cleanliness, attitudes and superiority to detail out shines anyone on the market. The prices are honestly set & you feel so confident buying with Mercedes Benz of North Houston!!!

Jose Quintanilla

Nov 7, 2014

I had a very good experience when purchasing my vehicle MR. Vernon did a great job at meeting my requirements even when I tried to give him a hard time he knew how to switch it up. My daughter was very happy so that made me happy. She picked a great person to deal with and was satisfied. I hope everyone had the same experience as our family did and go see Vernon Gatlin. I give them a full 10, well 100%.

JustMoved2US

Nov 7, 2014

Bought a new GLK 350 - got outstanding support during the Ordering process , delivery and handover was perfectly prepared , all functions well explained . Excellent Sales Person (Mr . Weibel) ..... Impressive facilities. and btw : I love the car!

Tom

Nov 7, 2014

I had a great experience at this location my sales person Robert Wehlau had great product knowledge and was patient while I sorted through all the options to determine the what car fit my needs the best. -I would defiantly Mercedes-Benz of Houston North and Robert.

Jimbo II

Nov 6, 2014

As painful as repairs go - they make it a pleasant experience :)

Sherry M

Nov 6, 2014

Dominick Vermet and the entire team at Mercedes Benz of Houston North transformed the challenging task of new car-buying into a very pleasurable experience. Everyone I met went out of their way to be courteous and patiently answer my endless questions. There was never any pressure to hurry. Edwin, the sales manager, was always available to help; and Donald, the financial services manager, was fast and efficient when it came time to wrap things up. By the time we concluded the transaction, I not only had a fantastic new Mercedes Benz, but I also knew that my many new friends would always be there to offer help and answer questions.

CP ML in for repairs

Nov 5, 2014

Great service! Facility was clean. My service advisor very attentive and kept me up to date on all repairs.

Robert Wilson

Nov 5, 2014

This is my 3rd Mercedes in the past 8 years. I have always used Mercedes Benz Houston North for all my service needs. They are always very fair and helpful through the entire process. I refuse to take my Mercedes any where else. I love the fact they use genuine Mercedes parts and guarantee their work. Richard M. my service advisor over the years always treats me with respect and makes sure I get a fair price on all my service needs.

Tom P

Nov 5, 2014

I had a great experience at this location my sales person Robert Wehlau had great product knowledge and was patient while I sorted through all the options to determine the what car fit my needs the best. -I would defiantly Mercedes-Benz of Houston North and Robert.

CS

Nov 4, 2014

You must go to MB North and ask for George B., he will fill your cup of knowledge to the brim...The reason I bought another Mercedes was because of him. I was going to buy another vehicle from another dealership and called and spoke with George and he persuaded me to come in and look at the new products that were available. I did....never looked back. He is my go to guy...let him be yours..you will never regret it. CS

George Fan

Nov 4, 2014

Just go into the dealership and get some MB North experience. If you ask for George B you really will enjoy this trip.....

Austin1975

Oct 21, 2014

"Neal Richard" is by far the worst car salesman I have ever seen in my life. Car salesmen should take pride in their work, be courteous to customers, be humble and most importantly customer service and satisfaction should be their prime focus.For a simple issue with the car, I had to remind this guy to respond every time by email or phone. He never calls back and responds. Complaining to his bosses "Frank Reed" and "Kolby Wahl" had no effect whatsoever, which implies what runs in the DNA of this dealership. I has been over few months now and I have not been able to resolve the issue with my car yet with these folks. I repent buying my CPO from this dealership.Dealing with Mercedes dealership at Austin and ParkPlace (Dallas) was so much better.

AMS

Sep 22, 2014

We recently purchased an new ML from MB NOrth and our exxperience could not have been better. Each stpe of the car buying experience went smoothly and we are extremly happy with our ML. The staff is kind, curtious and has a genuine desire to please the customer. I would highly reccommend this MB dealer.

DianaEL Texans

Sep 22, 2014

I purchased my first Mercedes on Sept 25th, and I truly love this car. Makes me wonder why I waited so long to purchase a Mercedes. My sales rep Gerald Netters was most exceptional and so professional. I would recommend anyone looking for a Mercedes contact Gerald.

PT

Sep 16, 2014

Just purchased my 2nd car from Jaja, and my 3rd overall from this dealership. Jaja's customer service is excellent and I highly recommend him.

Johnny Furlow

Sep 13, 2014

We drove over 3 hours to purchase our car. Neil Thompson was our sales representative and did an outstanding job. He made sure everything was taken care of and most of all was upfront and trustworthy. My father in law came with me and was so impressed by Neil and our Sales Manager Frank Castaneda he plans on driving back to purchase his next vehicle. I can't forget to mention how Frank went above and beyond to work things out for us as well. Thank you Frank, and thank you Neil. True professionals in every way. We ended up with a great deal on a fantastic car!

BJordan

Sep 12, 2014

My experience was overall pleasant, my husband and I were able to get approved with no problems. Travis Lewis was our salesperson and I was well pleased with his customer service. I would definitely recommend my family and friends to Northside dealership. Note: The customers should always be greeted by the sales people, when I walked into the dealership I was not greeted are ask if I needed any assistance. From the front I proceeded to the receptionist desk and back to the entry door and no one asked if I needed help, I personally had to approach a sales person for question about a vehicle. But once I was connected to Travis he took good care of our needs.

E350

Sep 12, 2014

Great buying experience, salesman Christopher was very professional and courteous. Bought an E350, great car. Would recommend both car and dealership.

Morris L

Sep 12, 2014

Dutch Vanhamersveld made the whole process easy. Very knowledgeable about the product.

Mario Fernando

Sep 11, 2014

I just went to look but left with a new CLA and I love it. The Team at Mercedes-Benz of North Houston specially JAJA, made the experience a pleasant one. I had a lot of questions buying my first Mercedes Benz. The sales staff answered all my questions and put my mind at ease. I was planning to purchase a different brand but after comparing prices, models, quality and design, decided on the Mercedes. The customer service was excellent and the whole team was very engage in making my experience an excellent one that exceeded our expectation.

Yvonne G

Sep 11, 2014

This is my first Mercedes and couldn't be more happy. The sales man John, was super nice and thing went smoothly.

Rick M

Sep 10, 2014

My wife and I were shopping for a new luxury car and included Mercedes Benz in the options. Gordon Barnes was great in discussing options and taking us for test drives in two vehicles. His level of service and the quality of the facilities, along with the reputation of Mercedes Benz swung us to buy a new 2015 S Class. The process of buying the car went smoothly and the car has been great. We will start with Gordon Barnes and Mercedes Benz North next time, and would recommend him highly to our friends.

PBatiste

Sep 9, 2014

Had a terrific buying experience. The salesman Al Gott made it flawless. He worked hard to understand my needs and to get me the deal that I wanted. The entire experience was very nice and would definitely recommend Mercedes Benz North to everyone. Also wanted to thank the Finance Dept.

Pwphilfly66

Sep 7, 2014

I was very hesitant about buying a new car but the Team at Mercedes-Benz of North Houston made the experience a pleasant one. I had a lot of questions buying my first Mercedes Benz. The sales staff answered all my questions and put my mind at ease. I was not initially interested in buying a new car but after reviewing both new and used cars, we decided to go with a new car purchase. I was very pleased with the exceptional service on the purchase.

Retired Realtor

Sep 5, 2014

I have bought many cars from George Buchanan. If you are looking for a experienced salesman, I would recommend George.

Casey

Sep 3, 2014

I had a great buying experience. Chris Taylor was very patient while I kept changing my mind. We test drove several vehicles until I settled on the right E350. Final purchase process went very quickly. I will definitely go back if I needed a new vehicle.

sbarlow

Aug 21, 2014

Josh T. and John N. were very helpful, and up front with us. Would recommend this dealership and Josh and John to friends and family.

Fzp

Aug 20, 2014

Frank Vanhamersveld took very good care of us. Was very patient with us. I love this dealership cause there is no hassling on the prices or any pressure. We told him what we wanted to pay and we came to an agreement. The finance department even matched my interest rate that i get from my credit union so I could take the car on a Saturday instead of waiting till Monday:) This is my 2nd purchase from this dealership and I am once more very pleased with the whole precess.

The Hernandez Family

Aug 20, 2014

Had a terrific buying experience. The salesman Trenton made it flawless. He worked hard to understand my needs and to get me the deal that I wanted. The entire experience was very nice and would definitely recommend Mercedes Benz North to everyone. Also wanted to thank Frank Reed & Frank in Finance!

WJ

Aug 20, 2014

Great car, good purchasing experience. Keith and Jason helped us with the vehicle,they are very professional and knowledgable on the product. And willing and able to answer the questions. Very patient and respectful.

Car Fan

Aug 19, 2014

E550 is quiet and powerful. Everything I expected in my first Mercedes! The Team at MB of Houston North is really top notch ... professional, courteous, accommodating, and efficient. Trenton Hamilton was my client advisor and he was great to work with. I had done my homework and knew what I wanted. I drove a car, they found one with features I wanted in another city, and I picked it up two days later. Easy-peasy.

Lee Cowboy fan

Aug 19, 2014

From the time satarted with the internet person to sales person and the finance person it was a very good experience. I was pleased with our the price of our trade and we are very pleased with our new car. I will do business again with Mercedis Houston North.

Michael B.

Aug 15, 2014

Josh T. and Chris T. were both working with me. No pressure, they just tried to find the right car for me. They did. Even though I was there after closing time on Saturday doing the paperwork I did not feel rushed or that I was putting anyone in a bind because of the late hour. When I took delivery of the car the next week Chris took time to go over the multimedia package until I understood what all it can do. They made me feel as though I was the only customer in the dealership. Excellent experience.

Undine a customer for good.

Aug 14, 2014

Louis our salesman was very nice. He told us more than we knew already about the car purchased and made the process very simple to buy. I love our carand it handles remarkable for an old lady of 62 in the SLK convertible. I am very happy and pleased.

Mercedesowner

Aug 11, 2014

Great service, I worked with Edward, he's awesome. They are friendly, responsive, thorough, just overall great experience.

Ty

Aug 10, 2014

Led by Gordon B, this buying experience was the most rewarding of the many such experiences that I've had.

Chris Norman

Aug 6, 2014

When I arrived, I only had intentions of "looking around". When my salesmen Christopher Taylor provided more information about the selections and options to purchase I quickly became a buyer. It was one of the most seamless and hassle free car buying experiences that I've encountered. The North location has just birthed a new fan.

Manoj Rao

Aug 5, 2014

SLK 250. smooth leasing process. Wait time for the finance department was a little high but you can feast on the free ice cream.

B. Fuller

Aug 1, 2014

Courteous, helpful staff. No high pressure. Informative. Would definetly go through this Dealership again for any car purchase. Thanks Gordon!

Dennis DePauw

Jul 29, 2014

I have purchased many vehicles over the years, some experiences good some not. Buying a car, Mercedes E550, from Mercedes-Benz of Houston North was a pleasant experience. Jim Fraser assisted me in the purchase and made recommendations that I appreciated. I highly recommend both Mercedes Benz of Houston North and Jim Fraser.

BBB

Jul 26, 2014

Excellent sales representative and all personnel. I would buy another car at this location.

Mercedes Benz

Jul 26, 2014

Great experience from the beginning Manuel helped me purchase the perfect mb C250 for me! Easy buying process and excellent customer service , would purchase again from mercedes benz dealer houston north!

Smartie Breedlove

Jul 24, 2014

Bought my smart here 4 yrs ago, and it's never needed anything other than routine maintenance. They email me when it's time. I schedule at my convenience, and the waiting area is nicely set up with comfy chairs, coffee, treats, and wi fi. People are all happy and friendly. Car returned to me beautifully detailed and ready to roll. I absolutely love my smart and this dealership. By far the best experience overall compared to any other car we've driven.

Vicka

Jul 24, 2014

I am very happy in my new car that my dealer helped to pick out.

Moby C

Jul 23, 2014

Beautiful show room and really friendly people who are always there to help you.

Lady G

Jul 20, 2014

Good looking and clean facilities. Good wait staff and from the moment you drive in, someone is there to assist you. Overall good customer service

Swanny

Jul 17, 2014

Having driven Mercedes for almost 30 years I must say that I could not be more pleased with both the vehicles but also the service. The facilities are first class, personal well trained and friendly. My service advisor, Mike Lange always does a great job and handles my problems in an efficient and professional manner.

S550 Buyer

Jul 10, 2014

Bought a new car and sales rep was the best! Dealership is the cleanest I have ever been in before.

TGSTED

Jul 4, 2014

This is the only dealership in the Houston area worth visiting. If you are in the market for a new/ used Benz - this is the place to go. Excellent customer service; no hassle sales experience; and the BEST deals. Salesman, George Buchanan personally delivered my car to my home and went over all the great features with me. He left a lasting impression and purchase cars from him again in the future.

David S.

Jul 1, 2014

I've been in the customer service business for over 30 years and let me tell you, these guys really get it! From the moment you pull in, until the moment you drive away, they are all over you, not in an annoying way, but in a "what can i do for you now" way. The manager even went out of his way to thank me for my business, and suggested i call him next time, as he could get me in early (before they open) or he could let me drop off the night before, or i could call him 2 days ahead and he would get me a loaner. The service advisor actually called me to explain the repairs, tell me the cost, and the car was fixed the same day i dropped it off. This is THE PLACE to bring your MB for service, trust me--it's worth the ride up I-45

Wayne Horak

Jul 1, 2014

Aysa Anzaldua greeted me when I arrived. She was very professional and took care of my needs quickly. The day was so busy that there were no loaner cars available so I had to wait at the facility. I had my 5 year old special needs daughter with me. Instead of putting us in the waiting room and forgetting about us Aysa came and checked on my daughter and I several times. After about 30 minutes Aysa approached me stating that she had found me a loaner car and offered it to me. It is very hard for my daughter to be in one place for extending periods of times so this was greatly appreciated. Thank you very much Aysa!

Glen H

Jun 27, 2014

This was my first time experience buying a car through the internet. Joshua the salesman was extremely helpful and knowledgeable regarding out of state purchases. MB of North Houston answered all of my questions and provided all documentation to make me confident with the purchase. I was able to use multiple platforms to communicate with the dealer: text, cell, fax, and email. The dealer was completely transparent with any and all minor blemishes of the vehicle. I would highly recommend this dealer and would definitely do business with them again. Glen San Diego, Ca Purchased a Cayenne

Bruce & Carol

Jun 26, 2014

From the time I spoke with Chris Taylor to completing the transaction both my wife & I were delighted with the whole process, no hard sell, just very accomodating, knowledgeable & efficient. Probably the best vehicle experience we have had. We had previously purchased an SL 500 from this dealership and the excellent service icontinues today.

Shawn

Jun 25, 2014

This was a car buying experience the way a car buying experience should be. Almost every time I've purchased a car, I've left the dealership feeling like I've been taken advantage of and getting a bad deal on the vehicle I purchased. Not the case here. No shell games with the numbers, no running back and forth with the manager to see how much they can push out of me. Just professional sales and environment, especially Nick, my sales man. They gave me more for my trade in than any other dealer I visited would and even the initial numbers they presented me with were what I wanted. I actually felt a little weird not haggling over the price. Definitely recommend to anyone looking to purchase a vehicle.

Angela T

Jun 23, 2014

I was on the fence if I should trade my current Mercedes for an upgraded Class to the CLS. I spoke with John several times by email and he answered every question I had. When I arrived at the dealership, the car I was interested in was ready for my inspection and test drive. From test drive, to an extensive review of all the features to Finance was completed in under two hours. The North location was effective, knowledgeable and well prepared to sell me my vehicle. I will tell all my friends and family......if you are interested in a good, honest deal, check with Mercedes Benz of North Houston!

Othon Guillen

Jun 22, 2014

Aysa always takes great care of my BENZ and myself. She is the primary reason I will purchase another BENZ from Mercedes-Benz of Houston North when the time arrives.

D.J.

Jun 20, 2014

I went into Mercedes Benz of Houston North just to look at the new cars. Louis Weibel greeted us at the door and we told him what we were looking for. Louis was very knowledgeable and knew exactly what to show us. We fell in love with the car and decided to do the deal. Louis was awesome and the whole experience painless. What a great asset he is to your company. I would recommend your company and Louis personally to any of my friends and would do business again with you in the future. I LOVE MY CAR!! Thanks so much Louis!!!

CVK

Jun 19, 2014

I never thought I would own a beautiful 2014 SLK - 350, but I do now. Thanks to Trenton Hamilton my Client Advisor for a great sales experience. No pressure was ever applied and Trenton was extremely professional at all times. Great product knowledge and excellent customer service skills. Frank Reed, Trenton's manager was also great to work with. He treated me very fairly with my trade in! I would definitely recommend Mercedes Benz of Houston North and Trenton.

Jay_Pensacola

Jun 13, 2014

I purchased a used Ford F-150 crew cab from the Mercedes-Benz of Houston North. Beautiful truck! I traveled 1100 miles round trip to make the purchase. The drive was worth the money as I saved $3000 over local prices for similar vehicles. I dint get everything I wanted for my trade-in (you never do) but feel as though I was treated fairly in the process. My thanks to salesman Josh Trenary for his assistance in completing the deal.

varchill1234

Jun 13, 2014

Entire process of searching the vehicle in internet till i bought the vehicle was a great experience. I never felt i took a wrong decision in choosing this dealership. the sales person i dealt with is very patient and answered all sort of questions professionally. i would recommend the sales person Al Gott and the dealership to the one who wants to go for Mercedes. Mercedes level service/sales.

Dale Iverson

Jun 12, 2014

The service was excellent. Amanda was wonderful, polite, and very informative. The facilities are very comfortable and relaxing. Thank you for your courtesy.

Mercedesfan

Jun 10, 2014

The experience I had at Mercedes Houston North was awesome! Mr. Rahimi , our salesman, was knowledgeable, professional, and easy to work with. They were extremely fair during the negotiation process. The Finance Department and purchasing process was great. While waiting to meet with Finance, the Assistant General Manager found me and congratulated me on the purchase and offered his assistance in the future. Other salesmen approached me and offered their assistance, should Mr. Rahimi not be available. After owning BMWs for 17 years, we'll never visit another BMW dealership or own one again. This dealership was as good as it gets!

mercy2010

Jun 9, 2014

I had some issues with my 2010 mercedes e350 and my service manager isaiah Martinez was very helpful and the whole service process was very smooth they have great customer service I would recommend them to anyone.

Joe V-Rod

May 27, 2014

Just bought my "first" Mercedes Benz GL450 from Houston North. It has only been 5 days but I love my SUV. My sale agent, Robert Wehlau really made my purchasing experiance a very pleasent one. They have to attempt thier financing tatics but Houston North could not match my bank's financing (work on that Houstion North). Sales department was great! Service department get ready, you're next!

Julie B.

May 23, 2014

This was a routine maintenance and it was quite easy to take care of. The service was done within the time that had been estimated. The waiting area was comfortable. No Complaints !

Ned

May 20, 2014

I just bought my fourth new MB from Mercedes Benz of Houston North. All four purchases have been very positive especially the last three handled by Sales Associate Jaja Anele. He is very client savvy and attends to details. Sales manager and Finance manager also very helpful.. Service after sale has always been great. My son just bought his second vehicle through Jaja Anele. I have recommended this dealership to many other friends and will continue to do so.

Rob Hengel

May 18, 2014

Aysa always takes great care of my BENZ and myself. She is the primary reason I will purchase another BENZ from Mercedes-Benz of Houston North when the time arrives. Rob Hengel

Unhappy Customer in Houston

Apr 22, 2014

Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a significant front end collision. The CPO report they reviewed with me was for the wrong vehicle and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After researching my vehicles history more exstensively I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When I advised Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. Ive made repeated attempts to remedy this situation but Mercedes North Houston is now refusing to return my calls nor have they made any attempt to address this situation. Unfortunately third parties have had to get involved. To sum this up. Terrible experience, terrible dealership, and do not buy a CPO vehicle from these guys without doing a full investigation on the car.

Customer

Apr 21, 2014

Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a single vehicle front in accident (ran into fire hydrant)causing $22,000 in damages (never reported to CarFax). The CPO report they provided me at the time of sale was for the wrong vehicle. I didnt catch the mistake at the dealeand and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage and sub-standard repair to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After personally researching my E-350 vehicles history I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When advising Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. It would be interesteing to find out how many other times they've sold a previously wrecked vehicle as a CPO to unknowing customers. Ive made repeated attempts to remedy this situation but now Mercedes North Houston refuses to contact me. Unfortunately third parties have had to get involved. To sum this up. Mercedes Houston North has no brand standards for their CPO vehicles, no sales ethics, and have proven to be a classless organization. I will never purchase another Mercedes Benz due to this experience.

Baker7700

Apr 21, 2014

Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a single vehicle front in accident (ran into fire hydrant)causing $22,000 in damages (never reported to CarFax). The CPO report they provided me at the time of sale was for the wrong vehicle. I didnt catch the mistake at the dealeand and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage and sub-standard repair to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After personally researching my E-350 vehicles history more extensively I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale.* I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received.When I advised Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. It would be interesteing to find out how many other times they've sold a previously wrecked vehicle as a CPO to unknowing customers. I've made repeated attempts to remedy this situation but now Mercedes North Houston refuses to contact me. Unfortunately third parties have had to get involved. To sum this up.... Mercedes Houston North has no brand standards for their CPO vehicles, no sales ethics, and have proven to be a classless organization. I will never purchase another Mercedes Benz due to this experience.

A Mangrum

Apr 1, 2014

I was in the market for a vehicle earlier this year. Looked everywhere with no luck. Stopped into Mercedes and found one that I couldn't walk away from. With just OK credit, they got me in my car with a really great rate. Working with Neil Thompson and Kolby Wahl was a great experience. Buying a car is always stressful....but they out me at ease. Facility was fantastic! Clean and inviting. I will definitely buy future vehicles from them :)

Jermaine Jackson

Apr 1, 2014

My wife and I went into the dealership and we were greeted promptly by our sales guy Neil Thompson. He was very professional as we had a lot of criteria's that had to be meet for us to buy a car. he found us a car at another Autonation dealership and he went as far as to bring the car in so that we could look at and test drive it. Neil was very motivated to please us and if we did not like something he didn't try to sell it to us he just moved on to the next vehicle. When we found the one we wanted he made sure to have it cleaned and ready for us and while we were waiting on financing he walked us through all the features of the car sat inside it with us to make sure we understood the functions and features and that to us showed that we really wanted us to be happy with what we choose. Neil even went as far as to call us after a few weeks to make sure we didn't have any questions about anything and to see if we were good with our vehicle. needless to say I now own a Mercedes ML350 SUV thanks to Mercedes-Benz of Houston North and Neil Thompson.

lovemymb

Apr 1, 2014

I would highly recommend the team at Mercedes North to anyone. Such a great group of people that work here. They know how to make a car buying experience fun and painless. I've looked at several luxury vehicles for a few weeks. But never found anything as in good shape as the preowned cars at this store. And also did not feel comfortable with the sales people at the other stores I encountered. Keith was the salesman that assisted me and he was so helpful. Everyone I know will hear how great I think the entire staff at this dealership is. I love my new E350 (well not brand new but new to me anyway) :)

KSumner

Mar 29, 2014

Went to this dealership looking at a pre-owned Infiniti QX70 and a ML350. When working on numbers I filled in the credit app. I was clear to the saleman I did not want it pulled yet. He was listening to my telephone conversation with my husband regarding interest rates etc and obviously got panicked, so sneakily gave my app to the finance to pull. HIGHLY unethical! He acted all happy when he re-appeared saying I got such a low rate etc....I knew I would I have great credit?? No right to pull it when verbally told to wait. Anyway, We decided to buy the ML, however once my husband arrived he wasn't loving the deal. So we decided to leave the dealership and think on it. I contacted the salesman that evening and informed him we were going to purchase the infiniti as it has the features we preferred, and to please have the paperwork ready for the next day. I told him I had an appointment at 11am and would only get there in the afternoon. Next thing I know, I am driving to the dealership at 2 pm and I get a text saying the inifinit just sold! He was supposed to have paperwork ready etc..instead he let it get sold? After pulling my credit and everything...this is how this dealership does business? Well.....never again. So I am still needing a car, husband now out the country for a month and he needs to sign release on my car...which means I will have to have another hard credit check etc, thanks to the incompetency of Mercedes Benz North! Such disrespect for customers is deplorable!

mscallan

Feb 10, 2014

I always thought a Mercedes-Benz dealership would have an air of attitude and snobbery.But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not going to be as expected. I made an appointment with him and actually showed up early to find he was ready and willing to help me. We test drove 2 cars and he answered all of my questions, no matter how stupid I felt they were. He was very knowledgeable about the whole process, even financing. At other dealerships I have spent hours going back and forth and hearing the sales person talk about their manager. I think from the time I walked into the door until Joshua showed me the final numbers in writing was about 1.5 hours. The Finance manager Donald Cyprian was just as friendly and efficient. He made sure I understood the finance options and was also good about answering all my questions. The next business day he even re-ran all of my paperwork because of a change i requested.I highly recommend Mercedes-Benz North Houston and suggest you ask for Joshua on the sales side and Donald on the finance side. Mike Scallan

P Barrett

Jan 2, 2014

This was our first purchase from this dealership. Our salesman, Jaja Anele, was courteous and patient while helping with the selection and ordering processes. The finance representative was also courteous. We will return to this dealership for future purchases.

Benita

Jan 1, 2014

Enjoyed buying a new car at this dealer. Would shop there again.

Panette Kelch

Jan 1, 2014

I just bought my second Mercedes from Houston North. Just love my car. The general manager even through in black floor mats because I hate beige ones. We didn't even ask for this. The car had 8000 miles on it but is is great condition. Edward our sales person went out of his way to make sure we were happy.

Andy O

Dec 17, 2013

This was the first Mercedes I have purchased and the customer service experience was exceptional. Mike Stahl, salesman, was a consummate professional incuding continuous follow up as I awaited for my vehicle to arrive from offshore. The trade in was matched 100% with the quote received from Carmax with no haggling. I have nothing but positives to convey about my entire experience at this dealership! Furthermoe, the car is spectacular.

Mohammad Awad

Dec 17, 2013

I bought my new 2014 Mercedes S63 I have the best service from the Sales Department This is my third Mercedes Car, and the dealer has one of the best facility in Houston

Richard L

Dec 14, 2013

My wife and I recently bought a new E350 from Mercedes Benz of North Houston and salesman George Buchanan. George worked with us over a period of about a month as my work schedule permitted which ended with us test-driving then buying the car with all the features that we wanted. We also got a fair price for our trade and a nice discount to boot. The financing was hassle free as well. Thanks to George and the team for the most enjoyable and stress-free car buying experiences we've ever had.

MaryJ

Dec 11, 2013

I have purchased two Mercedes-Benz automobiles from Mercedes-Benz North. A 2012 ML350 and a 2014 E350 luxury sedan. My experience when selecting the cars were easy. There were no going back and forth with the cost of the cars and the financing and interest rates were fantastic. I had a very excellent and knowledgeable salesman. He took the time to make sure I got the car I was shopping for. He ensured that I knew how the car should operate before I drove it off the car lot.

Charles H.

Dec 10, 2013

This is the fourth vehicle I have bought from Jim Fraser and I can say without qualification he is the best sales person I have dealt with. Bottom line is he knows the vehicles, will do everything he can to find what you want, will work to give you a fair price and is extraordinarily responsive. I live by the Galleria and went to Mercedes North because of Jim.

JC Suman

Dec 7, 2013

I just bought a Mercedes E350-2013 (CPO), with 6000 miles. Trusting the dealership for the CPO certification, I took delivery at 9:30 pm and drove it home. As soon as I got home, it started leaking oil. In addition, the front wheal had damage; there was a small dent on the trunk; break oil reservoir was empty; there were paint chips and it was not cleaned from inside properly either. I called the salesman in the morning to tell about all the items; and his response was that may be I am responsible for all this !!!!! In any case, I took it to Mercedes Benz of Sugarland and they found that the washer for the oil pan screw was damaged causing it to leak oil. They fixed (replaced) it and replenished the fluids,etc...for no charge! I called my sales man at MBHN again to tell him all this, and he asked me to come back to show him other items. He had the paint taken care of and told me to have my insurance ( that I had luckily purchased for wheels) take care of the wheel damage; but no mention of other items or why did a CPO lacked so many items which are part of the so called CPO inspection and mitigation. I think it was a unfair deal, and a blatant breach of trust

Mike M

Dec 6, 2013

I just purchased a C63 from Jim Fraser of MB of Houston north. Jim went out of his way to get the vehicle I specifically wanted, trading with other dealers to secure it. One of the best car buying experiences I've ever had.

Pavani

Dec 6, 2013

It was quite the experience! Very nice facility and we had the luck to work with Mr. Thao Nguyen for our used car purchase. We actually went in to purchase another car and ended up buying a pre owned certified car instead! He was very patient and helpful and even skipped lunch because of the time he spent on getting our stuff together! Really appreciate all his effort! Very quick to respond even on a Sunday after the sale because I was concerned about something! Now that is what I call Customer Service! Will highly recommend him to all my friends looking to buy a vehicle. Thank you!

Texvette

Dec 6, 2013

Dealer did not the vehicle in stock that I needed. Salesperson attempted to sell me a vehicle with $6000 more options than I wanted AND charge an extra transportation charge. I did my own research and found several in the Houston area that fit my needs. Purchased a new Mercedes the next day from another Houston dealer.

James Hawthorne

Dec 3, 2013

Nick was a great help with all phases of our purchase; he was kind enough to do the walking for me due to my bad leg of which was a great help. Everyone we were in contact with at the dealership were extremely professional and friendly.

Micheal Hightower

Dec 3, 2013

I had brought my 2009 Mercedes in for service and wondered onto the showroom floor. There I met Neil Thompson. He showed me his selection of certified pre-owed vehicles. I had been online and already knew they had more cars than the other dealers in town but it was Neil attention to my needs that made the difference. I purchased my 2012 Mercedes Benz E350 that day, and was happy that they treated me very fairly on my trade. They gave me more than my offer at from carmax, and Neil's vehicle had additional warranty coverage. I tell everyone that if they are looking for a car to go see Neil, he's awesome!

Cody O

Dec 2, 2013

By far the best experience I've ever had buying a car. Frank and Neil made it the best it could be. Felt like I was hanging with friends as the paperwork process was being taken care of. Very laid back but still absolutely professional atmosphere. Highly recommend this place to anyone looking to buy a car.

Kbercier

Dec 2, 2013

I just bought my first Mercedes Benz from this dealership! I purchased a 2014 E-class, and it is absolutely gorgeous! Trenton Hamilton was my salesman and he really made this a wonderful experience! I would highly recommend this dealership!

Dan

Nov 28, 2013

We had a great experience and purchased a ML350 and a E250. Trade in values were fair and Louis Weibel the salesman was very knowledgeable and helpful. We highly recommend this dealership.

Coach0266

Nov 27, 2013

My wife and I were treated very rudely. We were passed off to three different salesmen. I set an appointment with Mr. Jeanes and he did not come to work that day. I did not receive a call nor email to cancel. We drove two cars that afternoon with Mr. Netters. He was extremely courteous. Very good experience with Mr. Netters. We went back on Saturday and was passed back off the Mr. Jeanes. We drove one car. He then preceeded to tell use we had reached our limit on test driving their cars. We left!! I gave Mr. Netters one more shot on Monday to sell me a car. He pulled out the new invoice of the used car I was looking at. They came down 3500 from new invoice. WOW!! They tried to charge me 800 dollars for the CPO warrenty. Incrediable!! After a trip to his manager, they came down to the internet price. I told him they could do better than that. He said, "If you don't pay sticker, someone else will". I left and and headed to Holmes European in Shreveport Louisiansa. They were AWESOME!!! Saved over 10,000 dollars from Houston North's used price on a brand new E350. I will not buy a car from Houston North Mercedes. I will drive to Shreveport. Johnnie Starr was our saleperson in Shreveport. EXCELLENT!!!

javiero

Nov 22, 2013

I made my initial contact with nick and i received a prompt response from him very quickly. he was very professional and helpful. Met with him at dealership and he had the gl 450 we had discussed ready for us to test drive. Almost what we wanted but my wife found the perfect gl 450 on the showroom floor and we struck up a deal. The buying aand finance process were prompt and we were treated very well. i would recomend Nick to anyone that is looking for a quality mercedes benz to buy.

Maggie Johnson

Nov 19, 2013

I had broke down near the intersection of 45 and 1960. After being pushed into the paring lot of Mercedes Benz I called my husband to help. While I waited no less than three employees of the dealer had approached to assist me. One invited me inside while I waited, another offer a jump start or gas. I was very happy that they were concerned and I even looked at used vehicles while I waited. My husband ensure me this dealer will be at the top of our list when we purchase a car and I hope that it's soon!!! Maggie Johnson

ShawnC74

Nov 19, 2013

I have had my car serviced with Jason at this dealers service department 8 times over 6 years. Every time Jason remembers me and takes excellent care of my Mercedes S500. Thanks Jason and the whole team. You guys are what Mercedes is all about!

Xplyboy

Nov 18, 2013

Went to purchase a certified pre owned Mercedes from them and I didn't even haggle on the price they had on their website. I test drove the vehicle and said fine and wanted to proceed to purchase. Now if y'all don't know, when you purchase a certified per owned vehicle from the dealer, it comes with an extended warranty of 1 year and 100,000 miles beyond the manufactures warranty. When we went to do the paperwork, they tried to charge me an extra $750 for the certified per owned warranty!? I said what the heck was this? They said they were selling the car at a lost already so they had to charge the extra $750 for the warranty even though on their website, the price they had was included?!? Wtf! I told him no way out of principle and $750 extra was not that much in relevance to the price of the Mercedes but I wasn't going to pay it. He told me the managers wouldn't budge so I walked. How the heck do you advertise on your website a price for a car and then try to charge extra when you go try to buy it for that exact price? Once again, I was willing to buy the car at advertised price and no haggling.Update. Talked to Mercedes sugar land and greenway and both of those dealership comes with the extended warranty for their certified pre owned but north location does not. Very deceptive of Mercedes north Houston!

Maria E Perez

Nov 16, 2013

I just bough my CLA250 here, and I love it......all people there is very nice even they are not working with you they always have a smile, my experience here was excellent Mr. Thao Nguyen helps me with my purchase and I really appreciated it, I order my car before MB release it and he always kept me update on the process of my car.......at the time I pick up my car Mr.Thao was very patient and helpful, he went through all the features of my car. and keep in touch of how I am doing and if I need help to let him know, I really recommend this place especially Mr. Nguyen excellent customer service Maria E Perez

Christine

Nov 14, 2013

I recently purchased a Hyundai Santa Fe from Neal at Mercedes Benz of North Houston and he made the buying experience hassle free and provided excellent customer service. I will definitely be a repeat customer.

Jose Guerrero

Nov 3, 2013

Excellent service, made me drive from austin for a deal. Will definitely purchase my next vehicle from nick at Houston north.

REH

Nov 3, 2013

This was my first experience with the purchase of a Mercedes Benz. The overall time spent at the dealership was exceptionally short and pleasing. I would definitely recommend the Mercedes Benz both for the driving experiece and purchasing process. Thanks Mercedes Benz of Norht Houston

Angie

Nov 1, 2013

Jim Fraser, Taylor Conway and Edwin in Finance were WONDERFUL to work with! Thank you guys for making my experience the best! Will definintely recommend others to work with you and your team and I'll be back myself.

Muhammad

Oct 30, 2013

I went into this dealership with some hesitation. Being a first time buyer of a Mercedes, I was not familiar with their service and procedures. When I was greeted at the door by Nick, I, immediately felt comfortable. He, along with his colleagues in finance and on the floor, were very warm and accommodating. Nick was a an absolute great help in making me feel comfortable in the selecting the right car for me. I would highly recommend visiting this dealership for any future or current Mercedes owners. Sales, finance, and service were all very helpful, efficient, and comforting. Thanks. I would recommend dealing with Nick, if given a choice.

Happy Repeat Customer

Oct 24, 2013

We recently purchased a new 2014 S550 from George Buchanan at Mercedes Benz North Houston. This is the fourth new S class he has sold our family. From the first day we meet him more than 10 years ago he has always been honest, straight forward and extremely fair with us. He has vast knowledgeable about the entire Mercedes lineup. Never once has he pressured us to make a purchase or compromise on our trade-in. He is not a "salesman", he is someone you can trust. There is a huge difference in the world of car dealerships. If you are even thinking about purchasing a Mercedes, you would be best served by contacting him. He will give you straight talk. As for the newly designed 2014 S550, there is no comparison. The vehicle is light years ahead of any luxury sedan on the market or to be released on the market in the near future.

Huesito

Oct 12, 2013

I was looking for a new car. visiting several dealers. Don't waste your time, go to George Buchanan. He is the best. Buy your car here and a first class service overall.

DPosso

Oct 11, 2013

Our sales professional, Taylor Conway, did not let us down. He and his manager, Mark, worked hard on our behalf to get us the best deal, and Mark worked with the finance department to untangle some issues so that we could get the best financing possible. I have purchased MB's from both MB Greenway and MB North Houston and would definitely recommend North Houston for their customer service.

Disappointed Customer

Oct 1, 2013

Recently, I purchased a set of tires for my vehicle. The tires were purchased at Discount Tire company. During the installation, it was discovered that I have 3 rear rims and 1 front rim on my car. Additionally, I realized when I ordered a new rim to replace a bent rear rim from Mercedes Benz North dealership in February 2013, it was possible that they switched the rear bent rim to the right front wheel. I immediately called Jason Fleeks, Service Advisor at Mercedes Benz North dealership, on Monday 9-23-13 to discuss the possibility of this occurrence. He simply verified the purchase and installation of the new rear rim via computer and stated that it's not possible to have 3 rear rims and 1 front rim on my car. I responded, "Is it possible that your technician made an error?" He indicated, "If I had purchased the car 2 months ago and discovered this issue it's possible however, I've had the car for over 3 years." He concluded the phone call by saying, "I will run this by my manager and get back with you." I made 3 phone calls with messages over a 5 day period and didn't receive a response from Jason. Finally, I called again on Saturday 9-28-13 and requested to speak to someone in the Parts dept. I spoke to Joe, explained the issue and he immediately thought it was possible that they could have transferred the bent rim to the front wheel. He verified my purchase and installation of the new rim. He also took the time to check for the correct size, it's availability in their stock room and sent me a picture of the wheel to my cellphone. I immediately drove to the dealership to meet with Joe to have the mistake corrected. My chief complaint is that this matter could have been resolved more efficiently if Jason Fleeks had not assumed that no possible error could have occurred with a trained technician at the dealership.

odc

Sep 30, 2013

This dealership has an outstanding inventory, great salesmen and excellent customer service. buy your car here!

Mfon A.

Sep 27, 2013

Great Service and Sales departments. Chris M (Asst Service Manager) and Jaja A (Salesman) are just 2 examples of the great staff team here. 'Really enjoyed my recent experience purchasing a used car from this dealership. Jaja was honest, prompt and very friendly (clearing my intial trepidation). Great job guys, keep up the good work.

James T

Sep 25, 2013

Super great job was done by Saleman George B, Mark (salesmgr) and Donald (finance). We had a great "beating" each other up to create a win for everyone! Keep up the great job fellas!

John & Lorri Marx

Sep 19, 2013

Keith Jeans was extremely polite and helpful. This is our second vehicle purchased. We will continue to purchase our vehicles from Mercedes Benz of Houston North. Awesome facility and friendly staff.

Roy W Stiegler, Jr

Sep 16, 2013

I visited this dealership to review the types of automobile I wanted to purchase. They have a large inventory suitable for almost anyone. I selected a GLK350 as a potential buy, and they provided the same vehicle for a test drive. Very nice. I decided that it was the one I wanted and we arrived at the price, including my trade in, without a lot boiler plate talk. The Associate was very courteous and helpful, and took all the time necessary to make me comfortable with my purchase. The whole staff was knowledgeable and helpful. A complete change from most of the other dealers I visited. A couple of questions I had after the purchase were answered immediately. Fast response. I can recommend this dealer without reservation.

D. Bane

Sep 14, 2013

I just bought a GL450 to replace my Lexus sedan. My first Mercedes, and it is a great vehicle! I had a very pleasant purchasing experience and was very happy with the sales rep I dealt with, Nick Botusan. He is very knowledgeable and explained and demonstrated the vehicle to me to my complete satisfaction.

Guillermo L.

Sep 11, 2013

I've bought a Mercedes E550 last week, brand new. The car is great and I dont miss my BMW M3, another great car, but it never convinced me. The service I've received from Mike Stahl was awesome, he was very patience never try to convince me that I was wrong in my point of views or try to sell sell sell, that what I was expecting when buying a Benz, so kudos for him, also at the moment to finance the person was very helpful explaining options but never try to impose or sell more, really great service.

Ricardovil

Sep 11, 2013

Great Service, great buying Experience Really a few words to reflect how well the experience went. Great Service from Louis Weibel, everything was very clear from the very beginning, the transaction took a short time. I've bought a new ML350 and is great.

CaliTrash

Aug 30, 2013

I absolutely loathe the idea of purchasing a vehicle. Having said that, I was extremely surprised with the level of salesmanship and professionalism demonstrated by Gordon B. When I say salesmanship, I don't mean the sleazy, overbearing, car salesman that thinks they have an rebuttal for everything. Gordon was a true professional. He took the time to understand what I was looking for and then patiently waited while I researched the car I was looking to purchase. The only "sales tactic" that I was aware of him using, was his sincere desire to meet my wants. I purchased this car a month ago, and I can honestly say that this has been the best car buying experience I have had. Gordon was upfront, honest and fair; qualities that have been for the most part, lost. I don't look forward to my next car purchase, however, when it comes time, I know I will be returning to ME/BZ of Houston North.

Houston-Tomball

Aug 20, 2013

My R350 trunk lock is not working and we brought it back to many times and Mercedes Benz North Houston service told us that they will replace the new one, but after the service we brought it home and took the bottom cover off, it still the same old lock because I marked on it before its services. Make sure you check or mark on it somehow before you bring your MB in for services, including oil change or other replacement parts. Thanks for reading.

JenniferT

Aug 17, 2013

I really wanted a certain car and was skeptical to visit because of all the negative stuff I hear about and didn't want to have to be the story you hear about; but I met some wonderful and caring gentleman who really took the time to explain and walk me through every step of the way. It's been a while since I bought my car from them but just heard a story from a friend who bought a similar car on the other side of town and had a horrible experience. These people here are so trustworthy and honest. I am a true customer for life and every time I hear someone wants a car I make sure they go there. I had one small issue and the manager immediately came out and wow! I had such an easy experience with Edwin, who did the financing paperwork and I cant begin to explain how comfortable I felt. These guys went so for above and beyond. Do not hesitate to walk in and be treated like a real customer should be! Can't wait to trade my E350 for another in a year or so and I know exactly who I'm going to see!!

ARS

Aug 7, 2013

I was wanting to buy a bmw but after crappy service at that dealership I came here.Thao is great! Love my new car!

Tank1212

Jul 18, 2013

From the moment my wife and I walked in the dealership to actually picking up the car, it was first class service. Highly recommend this dealership.

jux2pose

Jul 14, 2013

I am a mail carrier and had found the perfect right-hand drive jeep for sale at Mercedes-Benz of Houston North. The item was listed on ebay, and I bidded, but I knew I wanted the vehicle and decided to give a call and start the purchase process right away.I live a state away (the RHD vehicles are hard to find) and so had to conduct business over the phone.They ran my credit, told me everything was good and that they would be getting back to me about shipping details.To my dismay, that evening I receive a text message (of all things) informing me that the jeep had been sold without the salesperson that I had been working with's knowledge.I consider that selling a vehicle after running a person's credit, while everything was looking good for the transaction to move forward, is a pretty big breach of trust and was incredibly disappointing in my situation.I know that it was their prerogative to sell the vehicle to whomever they like, but I consider my credit score to be a valuable thing, and now it is affected for nothing, and I have no recourse but to take my money elsewhere and right this review. So here it is!

Ricky

Jul 9, 2013

I recently bought a new C350 from this dealer and was very impressed with the level of service and follow up. No sales pressure tactics and a lot time spent going through the features of the car.

TA

Jul 9, 2013

I was searching for a used luxury car and I found one here. Called in and met with the salesperson, he was nice and helpful. It was a smooth transaction.

Josie Mestater Mallery

Jul 8, 2013

Buying a Benz from your dealership and working with salesman Frank VanHamersveld and your financial officer Edwin Brazda was a memorable experience. Both gentlemen were seasoned professionals and exhibited graciousness and courtesy to my husband and I. Frank met us as we entered, and Harry told him that we were "shopping" to gain knowledge of the Benz. In fact, we were on our way to "buy groceries". Result: the purchase of a car. Frank is a knowledgeable salesman that offered options in your choices of automobiles, made suggestions, and sold Harry on buying a Mercedes by letting him take time with his decision. Both gentleman worked overtime until the deal was completed. My limited driving of the Mercedes has been confined to the toll road with a direct shot to St. Luke's in the Medical Center. Harry was admitted to St. Luke's the night after the car was purchased, so he has only driven the car twice. I have enjoyed the riding and handling of the Benz and have not suffered any back pain. I have a degenerative spine and had been suffering with riding short and long distances( to the point of tears). So far, I have not been uncomfortable during my week of traveling. We have recommended your dealership to family and friends during this past week, and hopefully will get it out on the road before school begins. We look forward to using your service department, although I sincerely hope it is just for routine maintenance. Frank VanHamersveld is a gracious and caring salesman who took his time to meet the needs of his clients. He was compassionate to the needs of a couple that had 45 years of marriage that were buying a Benz for the first time, and it is with thankfulness that we experienced buying the Benz with Frank. We both are excited about Learning to Use and Drive the Benz! Hoping that you have a successful summer of 2013. Josie Mestayer Mallery

Bbqbarbie

Jul 6, 2013

Sales Rep, Jaja, was outstanding to work with (hard worker). Excellent asset to the company. He was patient explaining the differences in one car vs. the other and we went on a test drive. I was hooked. At that point my experience was excellent. Thank you Jaja! Went down hill once I got to financing. I knew what I could get for an interest rate. Finance Rep, Donald, tried to pull a fast one with a much higher rate. I was ready to walk out. He said to "wait a minute", walked out and quickly came back with lower rate. Caught him in some shady comments and felt he was somewhat cocky. I personally feel he could use some customer relations/communication training if he is going to represent a company like Mercedes. Sales Rep called to see how I liked the car and if I had any questions. I told him about my experience in financing. He said Sales Manager was going to call me to discuss -- no call after a month. My son purchased a car two weeks before me. He had a wonderful experience with Jaja and finance rep. I was with him at the time he purchased his car and saw how he was treated - very professional. While I waited I looked around the show room. I had no intensions of buying a car (just purchased one 4 months before). Fell in love with one and the rest is history. Love the car - never dreamed I would be buying a Mercedes! Excellent car.

Hubert (Joe) Cagle

Jul 5, 2013

Our son recommended Gordon Barnes to check out the ML350. After the test drive we knew it was the SUV we were interested in purchasing. Gordon was able to direct us to the exact vechile with the options we were wanting. He exceeded our expectations in every area of purchasing a new vechile. THIS HAS BEEN ONE OF THE MOST PLEASANT EXPERIENCES. He is a professional that does an outstanding presentation. We are so happy with our purchase and the opportunity to deal with Gordon.

J Colmer

Jul 5, 2013

I've always heard about the Mercedes Benz treatment but never quite knew what that was or meant until I bought my very first Mercedes two weeks ago, a GLK350. The buying experience was by far one of the best ones I had ever had. There was never any pressure to buy the the car. My salesman, Al Gott, went above and beyond to make sure that I was getting the car of my dreams. Thank you Mercedes Benz Houston North!!

D.Race

Jul 3, 2013

Good experience and friendly helpful staff. Wonderful facilities very clean and bright.

Tiffany

Jun 24, 2013

I have been a Mercedes-Benz owner for some time. This is my second purchase from this particular dearlership and my service was above all others! I walked in and got EXACTLY what I wanted. The staff was very attentive, and some remembered me from my last purchase which made my experience more personal. I love Gerald Netters! He is the best! Don in finance made the paperwork a breeze, and Jason over in the service department, programed and showed me how to use the features in my car, gladly! I could go on and on about my experience, but you will have to go and see it for yourself! The cars are wonderful, I admit, but it is the well-rounded service that only Mercedes-Benz North offers that makes the difference. I have been to other Mercedes dealerships, but none of them compare to Mercedes-Benz North!

Gordon

Jun 19, 2013

Friendly and easy to deal with, very proffessional in the whole sales process.

Jalynndrake

Jun 13, 2013

Robert was very helpful and patient... Great experience!!! I would recommend friends to this dealership. Robert made the car buying experience very easy and did a great job.

Rhonda

Jun 7, 2013

We recently bought our New E350 at Mercedes Benz with the assistance of Joshua Trenary our Salesman. What a wonderful experience we had. Joshua was very professional and really seemed to care that I got the Mercedes I'd always wanted! Thank you Joshua and Houston Mercedes North for your exceptionally courteous professionalism. I have already told all my friends where they need to go to get a new or used Mercedes because in my opinion your the best! Sincerely, Mark and Rhonda C.

KennyRR

Jun 6, 2013

All we can say is GREAT!!!. From beginning to end, the whole experience was GREAT!!!!.. Using the Costco auto buying program sent us to the Mercedes-Benz of Houston North dealership. The journey begin with an email from Ashlye and four days later ended with the car my wife loves. We live in the Austin area, so having a wonderful customer service that Ashlye provided made the trip worth every moment. Oh!! the finance department, we can not leave them out. Edwin made the financing process easy and pleasurable. Wow, what a great team. If you're looking for new car, I would highly recommend this team.

MercedesOwner4Life

Jun 1, 2013

My wife recently purchased a 2013 C250 sedan. This dealership is very big yet we felt like we were dealing with family. Ivan Krunic, General Sales Manager, took the opportunity to speak with us while we were waiting to complete our paperwork. He was very professional and made sure that we received a great deal. I greatly appreciate the sales staff at Mercedes-Benz of Houston North and look forward to doing business with them when it is time for me to get into my new car.

Carolyn and Rathel Whittaker

May 25, 2013

Our car buying experience was an excellent one at the North location of Houston. Gerald Netters was a superb salesman. He was friendly, professional,caring,and helpful. In his absence, Ashley Dudley step in to help calm my uncertainty about the operation of my new vehicle. She is awesome! When we did not get the first car that we saw, Gerald found us an even better deal on our current automobile. Thank you to Gerald Netters and Ashley Dudley for making our car buying experience a good one. The facilities are very inviting and the staff that we met were very courteous.

Dr Rivera

May 24, 2013

We live in Clear Lake and this is our second Mercedes car that we buy from MB North Houston. The service given by Jaja was excellent, very profesional and easy process. We highly recommended this dealer to do business.

Long-time (Since 1973) MB Owner

May 21, 2013

The Salesperson, Ashlye Jones, was super excellent, but her Manager, Ivan Krunic, spoiled the deal, almost leading me to look elsewhere. This guy was bent on deceiving me into thinking I was getting $8,000.00 for my trade-in, when in fact he was only giving me $7,500.00, and counting the tax consequences as "cash in my pocket," and this was after the salesperson confirmed to me that I was getting $8,000 for my trade-in. Similar to telling a new-hire that the company was hiring him/her at $13.00 per hour, only to be told upon reporting, that the rate was actually $10.00 but with 30% benefits, it amounted to $13.00! I had to return three times to the dealership to complete the purchase. This guy had no consideration for my time, and the gumption to tell me that the Mercedes benz USA President would commend him for not pushing through with the transaction. With a "manager" like that, it may be no wonder the dealership is not getting more sales of vehicles!!!

PEDELEAL

May 21, 2013

After a big initial fiasco when the car that I liked was sold to another party, the sales team was so embarrassed that they searched all over the country until they found a E350 similar to the one I had reserved. Needless to say that after the initial fiasco the service and attention has been nothing short of excellent and I have to thank them for their response. With respect to the car, after less than 200 miles driven, we are thrilled by the way it handles and its living up to all our expectations. We will definitely recommend the dealer together with the sales team headed by Ivan Krunic & Trent Hamilton who went out of their way to correct an involuntary mistake.

Doug

May 20, 2013

I sent an inqiry to their web site and was contacted almost immediately by Joey Kingsley. The next day I went in person and that afternoon the exact car I wanted was found and brought to the dealership, prepped and delivered. I was back home before 7, and a special request was handled by Joey and their service department. My wife loves her new E-350 Cabriolet. And I finally found a dealership that made the experience of buying a new car fun and painless like it should be. Thanks Joey

Rena

May 18, 2013

I just bought 2 vehicles from Al Gott at Mercedes North Houston. It was a GREAT experience. Everyone at the dealership was friendly and helpful. Al continues to help in anything I have questions about.

Rahn 1954

May 17, 2013

They have very well trained sales personell who are truly capable to explain all the technical features of the Mercedes Brand. What a difference to other experiences made with other brands and even Mercedes dealerships. Good follow through on all actions agreed. Overall a good experience.

N. Jain

May 16, 2013

Vernon Gatlin, our sales rep did gave us a great service. We are happy with our new ML Class MB and the experience at MB North Houston. I highly recommend Vernon to anyone looking for a professional, calm sales rep who is not pushy like your typical car salesmen.

Chad A

May 15, 2013

I bought a Mercedes from Robert Wehlau. He was extremely professional picking me up from the airport in Houston to closing the deal on my car.

Dean Woods

May 14, 2013

I bought my 2011 Cadillac Escalade EXT from them while down there on business. Their professionalism was initially represented by Robert Wehlau who showed me the truck. From there I also met his sales manager who helped make the deal on the truck too good to turn down. This good feeling was carried all the way through the financing department and when I walked put of the dealership I had absolutely no regrets and no feeling of being pressured. Even though I don't live in Texas, they assured me that the would ship it up to me by a professional carrier and it would be as good as I remember it. It took a little over a week to ship it up to North Dakota but it was well worth it. The transporter driver, although a bit tired, was as great as the staff at Mercedes-Benz of Houston North. I am always leery of car salesmen but I believe I have made a friend with Robert and recommend other people try them out and realize that not all dealerships are the same.

Maria Gonzalez

May 14, 2013

I.enjoyed the process of buying my new car, ML 350. Trenton Hamilton was very nice and helpful. He answered all my question very clearly.

Dwtrk

May 14, 2013

I bought my 2011 Cadillac Escalade EXT from them while down there on business. Their professionalism was initially represented by Robert Wehlau who showed me the truck. From there I also met his sales manager who helped make the deal on the truck too good to turn down. This good feeling was carried all the way through the financing department and when I walked put of the dealership I had absolutely no regrets and no feeling of being pressured. Even though I don't live in Texas, they assured me that the would ship it up to me by a professional carrier and it would be as good as I remember it. It took a little over a week to ship it up to North Dakota but it was well worth it. The transporter driver, although a bit tired, was as great as the staff at Mercedes-Benz of Houston North. I am always leery of car salesmen but I believe I have made a friend with Robert and recommend other people try them out and realize that not all dealerships are the same.Dean Woods

latratnam

May 13, 2013

We live in Austin and had to drive to Houston to buy our dream car. Frank is so nice and made sure, we buy our car to our satisfaction. we did not feel pressured. we were very happy about our purchase. We only had one issue. At the end of the purchase, we were handed over with only one key. no spare key. this was not disclosed to us, and we had to drive off with just one key. If not for this, I would have rated 5 or 'Great' for the Overall Experience.

Jesse Mericle

May 10, 2013

I bought a certified preowned 2010 GLK350 in May 2013 from Mercedes-Benz North. I love the SUV. My salesperson Keith Jeanes was great, no pressure, very knowledgeable about products, and very informative about warranties and other services. I would recommend Keith Jeanes as your salesperson if you are looking for a Mercedes. Everyone and everything at Mercedes Benz North was first class.

Cookie

May 9, 2013

Vernon Gatlin is the man to see if you are interested in a new or used MB.

Ed and Mayra Butte

May 9, 2013

I never have liked buying cars at dealerships. However, Louis Weibel of Mercedes-Benz of Houston North made the experience like a fun day at the park! This dealership is fantastic and the finance person Edwin Brazda was able to beat my USAA rate and also provide us with fantastic customer service. Both these individuals should be examples to the car industry of how to treat customers. Their focus on customer service has changed us from customers to repeat clients. Love our new car !!! Ed and Mayra

JonM

May 9, 2013

I can honestly say I had a great car buying experience at Mercedes-Benz Houston North. As someone who recently relocated to the US from Canada, it took a lot of time to get everything set up from SSN to a driver's license. My salesman, Gordon Barnes, was both patient and very helpful. Gordon was very helpful throughout the process; he helped ensure the vehicle I was looking for was available, took me for a test drive that allowed me to fully experience the vehicle on different roads, and helped me work through all the necessary financial steps. I'm very happy with my first Mercedes, and would recommend Gordon and MB Houston North to anyone in the market for a new car.

Shabaac Wilson

May 9, 2013

Joshaua was a great salesman. He stayed after hours to assist me with my car purchase . I had a positive car buying experience. I've had a chance to visit the service department for a complimentary carwash .

Dave V

May 1, 2013

The buying experience with Robert Wehlau was excellent. Best I have ever had. He was very knowledgeable and totally professional. Even the financing process went smoothly and quickly. Vehicle prep was good but some lack of attention to detail (i.e. tire pressures were 4-5 psi high). S The S550 is amazing.

VJ

Apr 26, 2013

I just purchased a 2011 E350. I love it and was very pleased with my salesman, Mr. Gatlin. He was extremely helpful in helping me get exactly what I wanted. He is very knowledgeable of all accessories on the mercedes and is very patient in demonstrating the use of them. I would recommend all my friends that are interested in purchasing a mercedes to give him a call. My experience was GREAT!

Pearland PreK Teacher

Apr 25, 2013

Trenton was very helphul and honest!!!! I love my new car, GLK350.

Bobbi McGee

Apr 23, 2013

Keith Jeanes was very helpful and Very understanding with our order. We live in Africa on assignment , so we did every thing through the net. We are very impressed on the feed back to our question. Mr. Jeanes is a great asset to the Mercedes-Benz family.

janvanbakergem

Apr 12, 2013

,, Excellence is not skill it is an attitude,, this applies to the personal service of Frank and also Mike Lange of your service department always ready to go the extra mile. Love the car and this dealer ship with its competent and friendly personnel.

murrsand

Apr 10, 2013

This was my 2nd purchase with Mercedes North Houston and both have been fantastic experiences. No high pressure sales, just a real desire to get the customer into a vehicle they want at a price that is fair to both. I highly recommend Mercedes North Houston and especially Gordon Barnes.

D retired

Mar 28, 2013

Actually made buying a new car enjoyable. Great product, very professional dealership and sales personel.

elbertsh

Mar 28, 2013

Manuel was very friendly and allowed us to look at the vehicle without over selling. During the negotiation the sales team was right on the price and provided an extremely competitive purchase price for the vehicle. The make ready was prompt. The only delay was in the finance area where we had to wait over an hour and a half to get to see the representative, she had been tied up with an earlier buyer that was reviewing every line of the contract in detail. Once with the finance rep, we completed the paperwork in about 15 minutes.

jsson50

Mar 22, 2013

I spent 15 years in the domestic car business, and I was flat "Blown Away" by this store and the level of professionalism. I can't say enough good things about the experience and the people I met there. If you are ready to step up to a Mercedes, this is the place to do it!

Michelle G

Mar 21, 2013

My experience with Mercedes-Benz Houston North was awesome. My salesman Manuel Encarnacion did all he could to get me the C300 I was looking for. He made my car buying experience with Mercedes quick and pleasant. I will definitely recommend Manuel Encarnation at Mercedes-Benz of Houston North if youre buying a new or used car. Thanks Manuel for getting me exactly what I wanted. We are very happy!!

glbsummit

Mar 19, 2013

It all started with a search on Cars.com. I contacted the Houston North Mercedes dealership to request information on a CPO 2011 E350 4Matic. Initially the contact/communication was handled appropriately, however after speaking with Mr. Wahl, the used car sales manager, and being told a price, things changed. I was told a quote would be sent to my home e-mail, and it was there when I arrived home, but the quote did not reflect what we had discussed. It was $95 higher, and several fees were added that were not discussed. I live in Alaska and planned to fly down with my wife and drive the car home. This was clear from the beginning. The fees added were Texas registration, license, sales tax, inspection, and dealer document fee. I replied to Mr. Wahl's e-mail letting him know that I would take care of license, registration, and insurance. Alaska does not have sales tax or inspection fees. There was no response to that e-mail; however I was called two days later by Mr. Thompson to ask if I was still interested in the car. I told him I was, mentioned the message to Mr. Wahl, and asked if that had been reviewed. I was told those fees were required because I was financing the car through Mercedes-Benz and the requirements were different than those of Texas or Alaska. I contacted Alaska DMV, Texas DMV, and Mercedes financial. When I learned the only fees necessary where those to satisfy Alaska and the negotiated dealer document fees I called the dealership and asked to speak to a sales manager. The first call went directly to voice mail; I did not leave a message, but called back and left a message with the receptionist asking for a call back as soon as possible. Two days passed with no response. I bought a car in Reno the next day in less than three hours, spent a little more money, and was given the level of service hoped for from a Mercedes dealership. I was not pleased with the level of service provided by this dealership and would not recommend them.

Buildertech

Mar 18, 2013

I have purchased a Mercedes from this dealership before and that was an excellent experience. Now, the second time (sales person was Neil Thompson) I just had to write a review. I tried to come up with what would make the whole experience better, but short of having a live coffee barista, I don't know. I got a great price..a really great price, no bs, high level sophisticated conversation, no pushing around...easy testing the car, getting the color, the options package. I really liked the salesman. I never felt jerked around like I have with other brands. I am 50 and change cars every few years and at my age, I appreciate feeling like I am appreciated. I highly reccomend this dealership....and while I am at it, this sales person. Even his manager was not a "closer" type.

Jason

Mar 17, 2013

I went into Mercedes North Houston to "look" and was greeted by friendly staff and asked about a car i had seen on the internet.... I was then directed to Neil, my salesperson, whom seemed to be able to find me exactly what I was looking for...I had a terrific experience with no pressure and will be coming back here for my next mercedes purchase..thank you and keep up the good work..Jason (new benz driver)

Lauren E.

Mar 15, 2013

Wonderful experience. I bought a used truck here and was treated as if I was spending a million dollars. I highly recommend this dealership.

E1601109

Mar 15, 2013

The customer service at Mercedes-Benz of North Houston is amazing. Thao greeted us immediately and from that point on he made us feel as if we were the most important customers there. He was very attentive and answered all of our questions. Stephanie was also a pleasure to work with. I feel that she went above and beyond to ensure that we received the best rate possible for our finance. I was also impressed with the service department. I purchased a pre-owned vehicle and it had several small dings. They took it back and touched it up and it looks incredible. I will definately be using Mercedes-Benz of North Houston for all of my vehicle needs.

Suzy G

Mar 14, 2013

We purchased a used 2012 ML350. I love this car!! Excellent buying experience, great showroom and very friendly sales folks. We will definitely purchase from them in the future. See Frank V. He was very attentive and most helpful in finding us the car.

Theron Sievers

Mar 13, 2013

My friend and I had been shopping all day for a pre-owned car. Scott Penn helped us when we got to the dealership. We were tired and sick of being jerked around by other dealers. Scott listened to what I wanted as well as took notes. With the information I gave him, he took us to the vehicles that fit my description. What impressed me the most is he didn't waste my time. I picked a vehicle, paid for it and left. Every other dealership we went to, no one took the time to listen. I will recommend Mercedes-Benz of Houston North and Scott Penn to everyone I know!

Ana

Mar 12, 2013

Gordon Barnes was great! He was very helpful and on top of things. Made buying a car smoothly.

Ayesha M.

Mar 12, 2013

This is by far one of the best experiences I have had in customer service and vechicle knowledge. I had the pleasure of working with Keith, Joshua and Ivan in purchasing my first Mercedes and they made getting a vechicle a breeze. The team does not hound you on making a purchase or push you on making a hasty decision. They walked through the entire process mulitple times and the follow up after the purchase has been extrodinary. I even got a a mercedes seatbelt womens purse to match my car which is super unique. I would highly recommend this dealership to anyone!!

Michael Cheng

Mar 12, 2013

I recently purchased a 2013 Mercedes Benz ML350 from Mercedes Benz of North Houston, the sales representative Frank Castaneda was very helpful ordering the vehicle with desired options. It really was a no-hassle experience, I got the vehicle I wanted in reasonable time. I highly recommend this dealer to any future Mercedes buyer. Great job, Frank!

Koho47

Mar 12, 2013

My experience with Mercedes Benz Houston North was one that I had not found at a lot of dealerships that I had visited while shopping for a vehicle. They worked very had and diligently to help me purchase the Ford F150 that I wanted. The experience that I had was one that I will tell others about and recommend them visiting when they are ready to purchase. Thank you,David Taitano

Love Mercedez

Mar 4, 2013

Great show room and veru friendly staff. We bought our E350 and love it.

Lisa H.

Mar 2, 2013

Just had the most amazing experience. I was looking for a CLS 550 with specific options. I did not realize how hard it was going to be to find this car! But to my surprise when i looked at the Mercedes Benz of Houston North's inventory, my dream car was estimated to be delivered to the dealership in a couple of days. I went to the dealership the next day and bought the car on my lunch break from work - that's how fast and easy this dealership works. And when I was there doing the paperwork, my car got delivered early so I got to see it. I recommend this dealership because they have a large selection of cars to choose from and not to mention the first class service you receive. Ask for Al. He's the best. This is my 2nd Mercedes I purchased from this dealership and from Al.

Allen

Feb 28, 2013

This ML350 is the second one that I have bought from this dealer. Vernon has been my contact on both vehicles. He is OUTSTANDING!

Vtxsvcs

Feb 27, 2013

Excellent customer service. They know what the customer wants and how to get them in and out without the long wait.

Mario

Feb 20, 2013

First off, I'd like to say what a pleasure it was dealing with Neil Thompson and Donald Cyprian. There was no pressure at all to make a purchase. They were also very helpful in answering any questions I had. I appreciated their candidness as well as knowledge of their vehicles. The establishment was well kept. The facilities were very clean, and the entire building was very quiet. I prefer it that way. It made the purchase that much more pleasant. Thank you Neil, Donald, and Mercedes-Benz of Houston North for all of your excellent and hard work.

EdHouston

Feb 12, 2013

Thoa Nguyen helpes us with our purchase of a pre-owned 2010 E350. He was very helpful, and knew the product well. My wife had always driven Cadillacs, but did not like the new XTS. We went to Mercedes at the recommendation of a friend that has purchased several cars from Thau. The switch to the Mercedes was a no-brainer, and Thau was a big help

sarne48

Feb 12, 2013

Keith Jeanes was very personable. I felt comfortable with him from the moment I met him. I went in just to check on a specific car and ended up buying it. He was a perfect salesman. There was no pressure, which is paramount in a good sales person. He asked the right questions in order to steer me to the right model. He made the buying experience a pleasant one. He conducted the best walk around that I have ever experienced. By the time I left I knew what every knob or control switch did. I look forward to returning to the dealership for service I will refer him to my friends or anyone who asks.

mntexas

Feb 4, 2013

New to Houston, it was our first visit to MB Houston North...our 5th MB. Jaja greeted us when we arrived and provided us with professional, friendly service from beginning to end! His attention to details, thoroughness, striving to be sure we were completely satisfied and understood all the features of our new vehicle was stellar...and delivered in the most courteous, polite manner. Thank you Jaja and MB Houston North!

Stucker

Jan 29, 2013

I wrote up a review earlier but I had the wrong name of the saleman. HIs name is Nick Botusan not Chris Botusan. Please see him if you are looking for a great car buying experience.

Kyle G

Jan 28, 2013

I bought a used 2012 C63 AMG I saw on the internet. Everything was much easier than I expected and Mike and the other staff went out of their way to make my experience perfect. They even went so far as to set up out of state titling, out of state license plates, Order an extra key and order the Push to start button all for no cost and without me even asking for it. I had the car shipped and he worked wit hthe driver to make sure it could be picked up and delivered as soon as possible. Overall a great experience and I would highly recommend!

CV Doc

Jan 25, 2013

This was my first experience dealing with Mercedes and I have always been sensitive to "hard sell" sales types, quickly walking away at the first sign of pressure. My experience at Mercedes-Benz of North Houston was exactly the opposite. They were very accommodating and flexible, working to get me terms with which I could be comfortable. I usually would still walk away once or twice, but to my surprise I drove away that day in my new Mercedes. It has been two months without regrets. I have had two minor service issues since that first day that were handled very smoothly and comfortably, making me further believe that I am working with the right people. I don't often hand out 5 star reviews but I do so today without reservation and look forward to working with the people of Mercedes-Benz of North Houston for years to come.

Diane

Jan 8, 2013

We had a wonderful experience purchasing a car at Mercedes-Benz of Houston North. Our sales person Scott was more than helpful and knowledgeable and I would recommend them to anyone looking to buy a car. It was a very easy,quick, and pleasant purchase. When we're ready to buy again we will go there.

Ana Diaz-Hulan Sew It Seams The Woodlands

Dec 19, 2012

Nick Botusan was absolutely wonderful and the entire sales and service team at Mercedes-Benz of Houston North. I highly recommend them to anyone shopping for a car.

dulce

Dec 12, 2012

I recently purchased my very first Mercedes Benz at this dealership...a cute 2013 white C class. My salesman, Mike Stahl, was very patient with me and quickly helped me find the perfect car for me. His partner was also very helpful and made me feel like I did not make a mistake when purchasing (since car shopping is a bit nerve wrecking)...at least for me it is. Thanks, MB of North Houston! I also want to thank Cesar Tijerina in the service/parts department. He helped me get my Mbrace system working and I also want to thank him for fixing other "cosmetic problems" for me!! Please ask for these guys..they are amazing!!

FOXTROT

Dec 12, 2012

Louis and his team made the purchase of my daughters car easy and quick. We had searched online and after calling Louis, he found the car, took a trade in, processed the paper work and got us on the road. What a great experience, and the C250 is a cream puff. I can't think of any better experience in buying a new car, EVER!!!!!!!

Sports Car

Dec 9, 2012

I'm very happy of my recent purchased at Mercedes Benz. Manuel Encarnacion is the best salesman. He helped me to find the car I wanted and understood very well my needs. The experience and process of buying a used 2010 Mercedes GLK 350 was great and will buy a Mercedes again with him at the same dealership (Mercedes Benz North Houston). I would definitely recommend Manuel and this dealership. Love my new car!

Patrice

Dec 4, 2012

We were treated really well by our salesman. He was very detailed oriented and did everything he could to get us the best deal. He was very patient and knowledgeable. The only thing that I didn't enjoy was the issues with the financing department. We were not approached with the best financing and we had to go out on our own and find a better financial lending institution. Also, there were misconceptions about our monthly note. It was not made completely clear until we were about to sign the paperwork. So glad we decided double check the paperwork. But. my overall experience with the salesman made up for the frustration of the financing portion.

Car buyer

Dec 3, 2012

We purchased a used 2010 Mercedes C class. Over all experience was great. Friendly, knowledgable, best price up front. In and out quickly, I wish all my purchases were that easy. Al Gott at Mercedes Benz North Houston made it a pleasure. I would definitely recommend Al and this dealership.

MB owner

Dec 1, 2012

George Buchanan was my sales rep when I purchased my new C250. This had to be the best car buying experience that I have ever had. Love my new car!

Lolo001

Nov 21, 2012

Thanks to Mr.Jaja Anele for making it easier for us to make our choice of model and the purchase of same. Our time at the dealership was very pleasant because of you Jaja. Again, thanks

MCHERCHES

Nov 8, 2012

Sales representative Vernon Gatling is very professional and courteous. Ready to help any time and very patient. The car buying experiance was very good.

Ritchie

Nov 8, 2012

Vernon Gatlin did a sterling job in the purchasing process for our new E-350. He had a car with all the options ready to go when we arrived as I had previously called him. He set up the satellite radio, bluetooth, etc for us. The price was very fair. Vernon is also a very professional and pleasant person. In addition, Stephanie Thompson did a great job setting up the finances. We are looking forward to working with Jason in maintenance as he took good care of our previously owned 2002 C-240.

admglk350

Nov 8, 2012

Upon arriving to the dealership,at the entrance, I was greeted by George Buchanan of whom asked if he would be able to assist me. The entire time I had been there I with greatest courteous manner. I had been shown (and a friend)where the stocked soft drink cooler was and the freezer of ice cream. I had told him that I won a 2013 Mercedes,even though I won the car; I was treated with the same respect of someone purchasing the car.I was shown how to use my brand new car from the last detail. The entire showroom was spotless. All the cars were very shiny and clean. As I sat down to sign papers,they kindly handed me my three keys.I smiled from ear to ear. George was very kind and the rest at the dealership showed me the same respect.Even while signing the papers to receive the car I felt confident that I was told the truth of what I put my name to. I also received a courtesy call the next day.I hope to be able when I need a new Mercedes I will get a good trade. I trust that this new car will last til my old age.

Merlin

Oct 30, 2012

Nick Botusan did a fine job and was very easy to work with. We did some nice test driving on back roads he knew. Had to negotiate a bit over prices, but that's okay - and only to be expected. Nice facility there. Even though closing time was upon us, Nick took the time to show me the many features of this beautiful vehicle.

Traveling Shopper

Oct 29, 2012

We have absolutely nothing bad to say about our car buying experience at Mercedes Benz North Houston. That despite our flight arriving late which caused us to miss our Saturday morning appointment. No long wait; 2 hours after arriving we drove away in our new car. Great car! Great price!! Great service!!!

Mercedes Lover

Oct 27, 2012

I got a great deal on a certified pre-owned 2012 GLK!! It was a loaner car and had about 15k miles. I love the car! It's not even a month yet but the customer service and salesman,Robert Wehlau, were great! So far so good!

Keltate

Oct 24, 2012

Our experience was quick, no-nonsense and painless. We purchased on the spot and are happy with our used Tahoe. Our Salesperson, Neil Thompson, did not pressure us to buy the car, but simply explained the features and let us decide on our own. Phyllis, in finance, was great as well. She was honest and non-aggressive, unlike the majority of other finance reps we have had the displeasure of closing with. Overall, this was a quick, easy and pleasant car buying experience. I would definitely recommend Mercedes-Benz of Houston North, especially Neil and Phyllis, to my friends and family, and when ready, go back there first when in the market for another vehicle.

ausgezeitnet

Oct 22, 2012

I wanted to take a moment to compliment both our new GL550 and the excellent experience dealing with Mike Stahl at Mercedes North Houston. I am not one to appreciate high sales pressure but rather bottom line, knowldegeable discussion and focused attention on the product being sold. The GL550 is an incredible vehicle and I was impressed by Mike's knowledge and smooth processing of the purchase.

red car

Oct 17, 2012

The car is great and even the service they provided is great! It was a please working with them!

Tigers

Oct 17, 2012

Great experience from start to finish on buying my new C250. Rides great and very comfortable.

cmpineda

Oct 17, 2012

I was in the market for a new car for my wife, was her present for our anniversary. We decided to buy a second Mercedes because we have been extremely pleased with the first Mercedes and the service that we've received from Mercedes Benz at numerous dealerships over the last few years. Our salesman was Louis Weibel and he was a true professional and extremely knowledgeable of the Mercedes product. He was extremely patient and understanding with us as we asked to test drive different models as we were not certain on which model we wanted at the time. He showed us the cars that my wife wanted to see and we test drove a few different models, all were extremely nice! We ended up buying an E350. Once we made the decision on which model we wanted he made the actual buying process as quick and painless as we have ever experienced. All of the staff was professional and the whole process extremely efficient. I would definitely recommend Mercedes-Benz of Houston North and would also recommend Louis as he provided us a great automobile buying experience!Thank you Mercedes-Benz of Houston North and Louis (and the rest of the team there)!

I have arrived

Oct 16, 2012

My wife and I just purchased a 2013 GLK. Al Gott,General Manager showed us superior customer service. Al Gott went above and beyond even after the sale. HAPPY, HAPPY!!!

doug d

Oct 11, 2012

We just purchased a used Mercedes SLK 280 from Frank Reed at Mercedes-Benz of Houston North. I can honestly say that buying a used vehicle has never been easier and more enjoyable than what my wife and I experienced here. We had looked and driven several so had a very good idea of pricing based on condition and options. We lived 175 miles away so I asked Frank the questions I needed answered, we agreed on a price over the phone and when we got there the car was even in better condition than described.

ddough1

Oct 11, 2012

Best car buying experience I have ever had, thanks to Gordon.He made sure I received a great deal and drove away in my dream vehichle. Gordon, went above and beyone not only before and during the sale, but also after. One week of owning my GLK I parked in a parking garage and received a very large dent in my door. I phoned Gordon and he said bring it in and he would take care of it. If you are thinking of buying a Mercedes you must go to Mercedes Benz of Houston North and see Gordon.

Chuck

Sep 26, 2012

My wife and I were very suprised and delighted with our experience with AL. He stayed with us most of the day and guided us to a great car deal in a very professional manner. I am hard to please, but he was very patient and we found the right one after looking at three or four cars. I am well pleased with the price and the dealership. Also, the F&I lady was outstanding. A great team.

nahnee

Sep 21, 2012

Our first visit to the dealership was to determine the price of a 2013 GLK 350 to compare that price with one from a competing dealership. However, there was a 2012 GLK 350 that was attractively priced and we left the dealership with the intention to purchase the 2012 model. However, that model lacked the navigation package and the back-up mirror. When we returned the next day, we priced the 2013 model. The salesman was very professional and the pricing was fair according to the Consumer Report Buying Guide. Over the years we have purchased many automobiles, but this was by far one of the best car buying experiences we have had, thanks to Mike Stahl and his sales manager.

Ritchie

Sep 19, 2012

Vernon Gatlin treated my wife and I in a very professional manner. He answered all of our questions throughly and explained details of the 2013 Mercedes E-350 we purchased. He also installed Blue Tooth, showed us how the navigation system works and other key functions. We would highly recommend him. This is the 2nd car we purchased from this dealer.

Cookie

Sep 17, 2012

We had a stellar experience with MBNH. Vernon Gatlin took excellent care of us from beginning to end. We look forward to a long relationship with MBNH.

BayCat

Sep 13, 2012

My salesman was Frank Reed, and he made me feel welcome and went out of his way to earn my business. I felt that I was given a fair price. He spent the whole day with me from the buying process to delivery. He made sure that I was familiar with the electronic systems on the car. I would recommend this sales person and dealer to my any of my friends looking to purchase a MB.

kokongo

Sep 5, 2012

Overall experience was excellent, much as it was with our previous purchase in 2012. George Buchannan, our saleman, was very professional, knowledgable of the product, and always helpful in getting information that was requested of him. Because of high product demand and limited supply, I had to pay a premium for this vehicle but we still enjoy the 2013 SL63 very much.

pappelbaum

Sep 5, 2012

Thao Nguyen provided outstanding greeting, discussion of wants, detailed description of matches, informative test drive, processing of purchase, preparation for drive out, and follow up after purchase. Mr. Nguyen provided very professional, knowledgeable assistance in the purchase of my Mercedes.

Multiple SL owner

Sep 4, 2012

I had been dealing on this car for a couple weeks but when I got to the dealership and completed the paperwork to my dismay a service notification was showing and no second key was available. The service department did not have time to check it out. Then they mailed me the second key with no instructions and it didn't work the keyless go. I had to schedule a service visit to get those items fixed and the battery was found to be bad. So two visits and a wasted 2 days for repairs

Cmoooore

Aug 30, 2012

To Whom It May Concern: We want to express our appreciation for the wonderful service we received during our visit at Mercedes Benz of Houston North. We would also like to mention that it is rare to find such high standards of salesmanship and reliability in todays business world.Mike Stahl Sales Associate, Pete Pieternelle Sales Manager and Stephanie Thompson Finance Manager has given a new demension to the car shopping experience, they were the consummate professionals giving us exemplary service and have a way of making the difficult and sometimes stressful task of buying a car pleasurable and easy.It would be our pleasure to recommend anyone to this dealership without hesitation.We are very pleased with our (new to us) Mercedes.Yours Truly, Mr. and Mrs. Charles Moore

Sandy

Aug 28, 2012

I just read some reviews on Google and am shocked. We just purchased our Mercedes E350 Saturday and we could not only be so happy with our new vehicle but our salesman Al Gott was not only professional but he was very personable and most helpful in explaining all the features of the car. Never in our vehicle purchasing history have we ever experienced such a wonderful Salesman.

techtigre

Aug 26, 2012

I was in the market for a specific type of pre-owned vehicle. However,during my search, I came across quite a few dealers that advertisedvehicles that were already sold. After driving to these lots only to be disappointed,I started requiring salesman to physically put their hands on a vehicle before I drove in for a test drive. Neil and his associates did just that! They promised me the car was on the lot at that time and I came in the next morning to test drive. I was actually early for my appointment the next day and Neil had another client. Without hesitation, he made sure the car I was interested in was pulled around ready for a test drive and that neither client felt neglected. I was impressed with his knowledge of the car (not the dealer brand) and he answered my questions thoroughly. We did the deal without any back and forthand I felt very good about the purchase price. Neil actually picked me up at my job the following business day (waited downstairs 45min patiently) to take delivery on the vehicle. It was one of the best car-buying experiences I've had. I highly recommend asking for this salesman.

Single Mom

Aug 18, 2012

As a single parent I am always in the market to find the best deal. I was in the process of purchasing a used vehicle for my daughter. The staff went out of their way from the lady via the internet, to the salesperson and later the financial counselor. The purchase we made has been a great vehicle for my daughter. I would recommend this office to everyone! Tina

lolvu

Aug 17, 2012

It was my first time experiencing with a Mercedes dealership. I must say it was a terrific experience. Not only was my sales rep friendly and very helpful, the rest of the staff treated me the same, these are great people. I would definitely do more business with them again and i am recommending anyone else in my family and friends who wants a Mercedes to them. Thank u Mercedes Benz North for my new Mercedes which i love.

Rrwall

Aug 17, 2012

My wife and I purchased our second Mercedes from Mercedes-Benz of Houston North and couldn't be more impressed with the level of service provided. Jaja is fantastic and fair to work with and spent considerable time with us as we made our choice. I always recommend Mercedes Houston North and especially Jaja to people in the market.Rex Wall

Texaggs

Jul 11, 2012

Had a great experience and can't wait to buy many more cars here! My salesperson was very knowledgable and made it so easy. The car was my dream car so I'm happy!

ddrobertson

Apr 21, 2012

My husband and I only had intentions on looking at cars on Saturday, March 14, 2012. We met Mr. Nguyen at the door of the dealership and now my husband and I are proud owners of our 1st Mercedes Benz. Mr. Nguyen exuded confidence of the delivery of information regarding the car and was very responsive to our inquiries. He made us feel very at ease regarding the purchasing process of the car. It was a great experience! Thanks Mr. Nguyen.

Consuelo Sus

Apr 20, 2012

Frank was a great dealsman, he answered all of our questions. I also felt that I was in great hands when I was with Frank. Another great attribute is that Frank is bilingual and that helped out with my communication with him and that made the experience better.

herb

Apr 20, 2012

This is our third purchase from this dealership; the second with Mr. Nguyen. He was very responsive to our requests and found exactly what we were looking for. He also took care to see that we were completely satisfied with every aspect of the sale. We have two other Mercedes Benz products and the service department is excelent also. From the smallest items to major issues, they have never disappointed us over the last 7 years.

Ronald

Mar 18, 2012

We had a thorough and professional experience buying a Lexus from this Mercedes dealer. The lead sales associate went out of his way to help us by answering questions, making our decision quite easy.

lmrtn44

Dec 22, 2011

I sat down with Ceasar and discussed what we needed to do now as well as, what would be coming up within the next several months. He gave an estimated cost and time available. The work was done on time and slightly below estimate. I doesn't get better than that.I have a cousin who has used Ceasar's partner, Taylor, and says the same thing I do.I will go back and I recommend these 2 service agents at MB North, Houston.

koreshc

Dec 12, 2011

Dishonest people!Alot of disrespect to a customers!Wont keep up with their promises!I wouldnt recomend this guys (DBs) to anybody! To owners attention!!!

dkmason82

Aug 30, 2011

My experience with Mercedes-Benz of Houston North and its people have been nothing but stellar! What impressed me most is the salesman with whom I dealt, Eric Majors.He was the most courteous, genuinely caring person, that I even hesitate to consider him a "salesman". From placing my order to taking delivery of my car and even dealing with any minor inconveniences, Eric was always on top of it.I gladly recommend Eric, and this dealership to my friends and family who might be looking for someone to handle their car shopping needs.

jgmayergmd

Aug 11, 2011

My husband and I purchased two Certified Pre-Owned Mercedes Benz from Alex Star and Kolby Wahl. We were looking at another luxury line of auto, but after driving the Mercedes Benz, we both felt the brand was a better "fit". Our experience with this dealership was both friendly and productive. We both have been so pleased with our vehicles and feel very satisfied with our overall experience. Thank you Alex and Kolby!!

JMFTX

Jul 29, 2011

I'm a 40 something financial professional who has bought my share of new and used cars. Here is my complete account of my experience with Mercedes Benz North.The only reason I visited this dealership was that they had a used Acura I had seen on the internet. I'm fairly knowledgeable about cars and generally prefer to buy a used car from an individual since I've not found many car salesmen who I would truly consider professional and dealer cars are quite often way overpriced. I came in and was warmly greeted by Alex. I told him I wanted to see the Acura and he said that it had just come in on trade and hadn't been cleaned or prepped. He suggested we come back the next day and he'd have the Acura cleaned and cleared to test drive. He asked if I'd considered a used MB and I said I had not. He said he wanted to show me a recent E class trade that was in the same price range. I had my wife with me and we agreed to go for a test drive. Alex was highly professional and knowledgeable about the MB and frankly, we were impressed with the condition and ride of the car. My wife and I seriously considered the MB and came in the next day to drive the Acura. The car was highly detailed and clean all over. He'd had two tires replaced, the car checked out and he'd ordered a lens for a broken light cover. I drove the car and finally decided on the Acura, although the MB was very nice but a little bigger than I needed. I told Alex I wanted to have the Acura inspected by a 3rd party mechanic and he said I could, but I really didn't need to since MB North had gone through the car. even so, I arranged to have the Acura inspected by the local Acura dealer. Alex then offered to take the car over there and bring it back for me so I didn't have to leave work. I paid (by phone) for Acura to do their 150 Point Inspection that they do on the Acura Certified Cars and (Alex was right..)it came back with a perfect score. I went back again to see the car and asked about a scratch in the rear bumper, Alex said no problem and then arranged to have the paint shop touch it up and they did an incredible job. I negotiated what I thought was within the fair price range for the car and agreed to purchase. I've had the car for almost two weeks and am totally happy with the vehicle. Alex even called me to follow up and make sure everything was going well with the car. Had I bought the same car from an individual I may have saved a few hundred dollars on price, but I would have spent many hours and lots more money trying to take care of all the things that Alex did to make my my car perfect and my purchase a smooth transaction. And that, to me, is what a professional dealer is supposed to do. Alex is from the old school of customer service. He'll give you his honest opinion then he will listen to what you want to do and he'll go make it happen. I wish I could get this kind of attention and service every where else I spend my hard earned money...Bottom line; Alex is a straight shooter who is easy to work with and knows what he's talking about. If you have a reasonable request, he'll make it happen. Thank you Alex & MB North!

JVHVMB1

Jul 29, 2011

My wife and I were considered in buying a BMW but decided to stop by Mercedes-Benz of Houston North to take a test drive and glad we did. We met Frank Castaneda and he was very nice and professional in explaining the options and features of the E-Class that we were interested in. Frank was courteous, knowledgeable, and happy to let us test drove the different models with no hesitation. My wife likes MB more than BMW and Frank was willing to find every way to work with us in buying a new car. The whole buying process was smooth. I am highly recommended Frank as your salesman and MB of Houston North for their great and professional services.

jkrausmb3

Jul 25, 2011

Alex met us after closing time when we were looking at cars on the lot. He spent a considerable amount of time showing models and features that he thought we would be interested in. We returned to the dealership during normal business hours and purchased a vehicle that exceeded our expectations. We received a great deal on our trade. Alex did an exceptional job of pointing out the differences between models and available options. We found the ideal combination in stock.The business manager, Mr. Cyprian also did a very professional job of explaining our financing and warranty options. We had a pleasant and satisfying experience from beginning to drive out.

hgeng

Jul 23, 2011

We got the information of the car we were buying from the internet and it was one of best prices in the area. Although the dealership is a little far from where we live, we got there and it was a great experience. We were treated friendly and no time is wasted. We drove out the car within 3 hours with the testing drive, financing etc. done. It was excellent!

Everton

Jul 22, 2011

This is by far the best car buying experience I,ve ever had. Eric was very profesional, thorough and patient with us. We were so impressed that we went back to him when buying a second car for our daughters. The finacial manager was just as professional as can be, outlining our defferent options. We were introduce to the service manager, also they took the time to show us how all the gadgets worked, even helped us programming our personal settings. Great buying experience!

verlean24

Jul 21, 2011

From the moment we walked in, it was a very comfortable experience. I walked in with a girlfriend who had been shopping for cars and she was even impressed. Everyone was very welcoming and nice. Our salesperson Mike Stahl was very helpful and informative and wasn't pushy. He gave helpful information and answered all our questions. Then I test drove another car at another dealership and realized how wonderful the service was at Mercedes compared to a competitor dealership and decided on going back to get my glk that I love so much. When my husband came back with me to purchase the car he was impressed too and he said "it was the easiest transaction I have ever done". Thanks to Mike!

Barcello

Jul 20, 2011

Eric Majors was great to work with and has continued to stay in touch for anything that we need or questions we ask. Thank you Eric!!!

sunitamoonat

Jul 20, 2011

We were greeted by friendly sales person. He said he was new to dealership, gave us prompt service. We could buy the car following day due to very painless negotiation process. We are glad we went to this dealership. Hope our experience will be same during servicing process.

TLLII

Jul 20, 2011

Great salesman, highly educated, no typical car buying nonsense tactics. Bought my last two Mercs in Sugarland because I was not happy with the experience at MB of Houston North. Now I am back to Houston North, which is good because I live in the Woodlands.

HNShaffer

Jul 19, 2011

Our salesperson, Mike Stahl, was great. He took his time going over the features of the SUV choices. He did not pressured us on our first visit on buying a SUV. He was very curtious and respective and not at all condescending like some of the sales folks at the other dealerships. We were Lexus and BMW owners and never had a MB. He did not put down or trash talked about our previous cars/SUVs. He's probably the reason we came back for a 2nd visit to reconsider switching to MB versus going with Lexus or BMW.

johnnyc89

Jul 19, 2011

I was really not thinking about buying a car when I went into the dealership, but Mike's customer service and willing to work for a deal had won me over. He was very professional and not pushy also very patient with me and went above and behind to find a vehicle that fit my budget and my likings. I was always a Lexus guy but now Mercedes and Mike will be my go to choice.

peehere

Jul 18, 2011

Bought a 06 Infiniti G35. thought its a great deal. Everything is great and we were happy about it until 2 weeks later when we tried to insert a CD into CD changer and found out there is no CD player inside. It's empty and taken out. Called the dealership and they claim it as is and wouldn't help. I guess next time when I test drive a car, I need to bring my own CD to make sure. The dealership knows about the missing component and still advertised as equipped. False advertisement. So, whoever plans to go to this dealership to buy a used car, I recommend you to check everything(I mean everything), even if it takes a whole day. It's worth it and will protect you from these lying a$$ sales people.

Sunnyoutlook

Jun 17, 2011

Worst service department on the planet. They will fight extensively to not do warranty work. BEWARE this dealership. I have a 2005 SL(paid $101K for it) that had warranty issues from the beginning, one in particular that was in over a dozen times for and they never fixed it. 5 months after out of warranty I had to spend $5K to repair it and it should have been done while in warranty. Needless to say I let someone else repair it. I also have a friend who had to invoke the Lemon Law with then on a car because they would not repair her vehicle....it took an attorney to get them to do what was right.

Lupantoja

May 22, 2011

I had an absolutely wonderful experience purchasing a pre-owned vehicle from Mercedes-Benz Houston North. The salesmen and manager were very helpful and patient in assisting me with my purchase. I have shared my positive experience with friends and I believe they will also seek Mercedes-Benz Houston North for their car purchasing needs.

benz owner

Apr 21, 2011

My wife and I had the best car buying experience ever! Our salesman, Mike Stahl was very informative and paid close attention to what was important to us. Mike's manager Pete Pieternelle introduced himself shortly after we arrived and assured us that this would be a great experience and it defiantly was. Choosing a vehicle and financing it was very easy to do. Our finance person was Stephanie, she explained everything very well and got us a very low interest rate. Before we left the dealership we were shown and introduced to the Service Department. Our service advisor's name is Shawn and he was very nice and friendly too. If you want to go somewhere and be treated fairly with respect and no hassle, go to Mercedes Benz of Houston North!

sgore249

Mar 25, 2011

I had bought a certified used vehicle from this dealership in February of 2008. I kept the car under mint condition with their service recommendations. On Dec 26th 2010 i received a message in the car saying Reduced Braking Power. On 27th and 28th of December they 'worked' on my car. They fixed the SBC pump, replaced brakes and roters, and also fixed a oil leak. On 28th after I sign the paper work and leave the dealership, the car catches on fire and gets totaled. Till today, this $%^$&#* dealership or mercedes benz corporate owned up to the responsibility of that their work caused the car to catch on fire. DO NOT BUY YOUR NEXT CAR FROM THESE PEOPLE!!! VERY EAGER TO SELL, NOT EAGER TO FOLLOW UP!!! PLEASE, PLEASE, PLEASE DON'T BUY YOUR CAR FROM THESE PEOPLE!!! YOU'LL GET SCREWED!!!

terrass604

Feb 24, 2011

My first experience with this dealer has been very good, especially dealing with Cesar Tijerina in the service department. They did everything on time and as promised. I can only hope that my relationship with this dealer stays this good, and I would recommend MB North to anyone at this time.

kewlaid

Jan 14, 2011

Saw online ad for a Gl450. Drove 45mins to see it in person and once we sat down to discuss prices, they were like that online ad was a pricing error and that they could not sell it for that price (even after having called the sales guy to confirm the price before we left the house)Worst MB dealership in the Houston area. Go to Arod or MB of Sugarland and stay away from these Autonation chains. Their quoted prices changes depending on time, temperature and current weather conditions.

houstonbaker88

Oct 17, 2010

I tried to purchase a pre-owned car from this dealership. My experience was absolutely terrible! I found the car online and visited to see in person and then discuss price. I tried to negitiate the price however they would not budge from the list price which was $2,400 higher than Kelly Blue Book Certified Car Price. They basically refused to budge off of the list price. I tried again to offer a higher price and they would not budge. They informed me that someone else was ready to buy the car for list price so I left. Recieved a call later stating that the deal fell through so I ask them about the price. Sales person informed me that the list price was several thousand below what the price should have been and they had changed it to the "right" price. Heres the good parrt... However since I had seen the old list price online his manager was willing to accept the old list price. How absurd and insulting! I will never do business with Mercedes North and will advise all friends/family to stay away from this corrupt dealership. I have to say I expected more from a Mercedes dealership. I have worked with Lexus in the past and had a very professional and curteous experience. I am happy to say I found the same car with another dealer out of state. I will be picking up my car this week AND saved $3,400.

Madlou

Jul 13, 2010

Purchased a brand new car, paid cash via a bank transfer. Salesperson requested my social security number. I refused and then he mentioned it's only to register the vehicle with Texas DOT. So in order to get over the paperwork I gave them my SSN. Later found out they ran a credit report under false pretense.Called manager who said it was an autonation policy to run credit report even for those paying cash. They never agreed to make a note on my credit files that they pulled without permission.Use another dealer, these autonation dealers are now too big and only care about the sale...

epronske

Dec 28, 2009

Came from out of town to purchase a new E-Class Coupe because of this dealer's willingness to make a good deal. Because of what I wanted, we had to order the car from Germany and it arrived in about 2 months time. We did the deal over the phone and email. They helped me work through getting a USAA discount. They very clearly spelled out the invoice price on the car, the MSRP and the price they wanted for the car, which was in line with what my internet research indicated. They were willing to trade my 10 year old vehicle and agreed to a price site unseen to them that was in line with a trade-in value indicated by Kelly Blue Book and Edmunds. On arrival at the dealership, everything was ready to go. No change or haggling on the agreed price; they looked at my trade-in and gave me the agreed to price. They found a lender in Houston that matched a lender that I had lined up in my home town, so I am going with their lender. The paper signing was all computerized and easy to go with. The vehicle checkout went well and gave a good overview of the vehicle's features. This was probably the easiest car buying experience that I have had. I felt good coming out of the dealer because everything was pre-agreed to so I didn't have to wonder after I left if I had made some mistake in the deal. I recommend this dealership without reservation.

yogiden

Jul 29, 2009

This dealership is AWFUL!!!!! I spoke to one of the salesmen over the phone over a period of three days to get a quote on a new car. He gave me a quote and we finally came to an agreement over the phone. I told him that I would be traveling from out of town to purchase the vehicle so I was coming to pick up the car and I didn't want to waste my time. I took a day off work and notified him that I would be coming to fill out paper work and purchase the vehicle on the terms we had agreed on. When I arrived, we discussed pricing a little more for a while and was in the process of further negotiating. He indicated that the agreed upon price was the best he could offer and that he could not go any lower. We calculated tax, title and license costs to figure the total drive out figures. After I agreed, I asked him to print out the paperwork because I was ready to purchase and I didn't want to deal with any other hassles. The salesman then proceeded to type in a few calculations in his calculator and then told me "This is the best we can offer you (a price that was WELL ABOVE what we had just discussed only seconds ago and for the last few days). I literally thought he was joking because it sounded so ridiculous. I questioned him about the previous quote he had given me and he told me "Oh, I never said I agreed to it..." The situation was completely ridiculous and laughable. I got up and left the dealership. He wasted my time and my entire day. Needless to say, I did not purchase the car from them nor will I ever. They are COMPLETELY DISHONEST and will lure you into the dealership by quoting you low prices, but they will never go through with the deal. AVOID THIS DEALERSHIP AT ALL COSTS!

lanicholosi

Jun 28, 2008

This story should stop anyone from ever purchasing anything from this dealership, EVER!! I bought a Used car from what I thought was a reputable dealer. I actually had a car almost bought from a private seller for $700 less, the exact model, same mileage, same color, same options but felt I would have a better experience buying from what I thought was an established, reputable dealer!! I could not have been more wrong. When I test drove the car, dash lights for the ABS and Traction Control systems were on. The salesman assured me that he would have it repaired at the Porsche dealership so I made the deal hinging on them having this issue corrected. When I picked up the car later that day, the lights were off, but to my great disappointment, later that night the lights came on again so it was back to Mercedes the next morning to have them repaired. They kept my car 2 days and then advised me that I would need to make an appointment at the Porcshe dealer next week and they would take care of it. Not the way I would have liked for it ot be handled but we went ahead and made the appointment for the next week. My car was at Porsche for 4-5 days before the problem was diagnosed with very little feedback from Mercedes unless I prompted them. Here comes the good part, the repair was quoted as costing ~$4700 so Mercedes flat out refused to pay it and then went on to suggest that I buy an extended warranty and they would throw in $1000. So now they wanted to me to buy the warranty, knowing this pre-existing issue was there, wait 30 days and file a claim!! High integrity sales staff!! Naturally, I refused to do so and told them I wanted my car repaired or my money back. This took another 2 weeks to resolve with again much prompting and ultimatums on our part and very little effort on theirs. It took about 2 more weeks to repair it and now there has been another problem found with the dash. This was discovered 10 days ago with still no repair completed. Every day, when I call them, they say it could be ready tomorrow when the Porsche dealership has informed me that the dash part will take 10-14 days to deliver. Again, no effort on their part to keep me informed, or tell me the truth. I have never been involved with a more unethical group of people in my life. I hold a senior leadership position with a Fortune 500 company and if I ever treated my coworkers, clients or contractors in this fashion, I would be fired!! Last straw was my husband and I visiting the dealership on June 27th to demand on money back. Well, the lies continued, the Used Car Manager would not come out of his office to speak with us and the General Manager would not return our phone calls. The most frustrating part of this whole mess is the arrogant manner in which the Mercededs staff has been in communications. They act like they are doing me a favor in providing me the car I agreed to purchase 10 weeks ago!! Coupled with the lack of management involvement and the inability to return a call or address something head on has caused this to us now pursue legal action against the dealership.Please don't patronize this dealership.

idiotmitten

Sep 29, 2005

The service took three visits to complete because of parts for this car not being in stock or even in the country. This is unacceptable. This is for an SLK55AMG.1. I took car in for Service A and a leak in the trunk (among other things). The leak was not fixed because the entire rear window had to be replaced to fix this problem. The window/weather-stripping assembly had to be sent from Germany. I was promised the parts would be there in three days. I picked up the car after the three days without the arrival of the part. When I did pick up the car, it was sitting in an UNCOVERED parking place in the rain. I dont think a car with a water leak in the trunk should have been parked in uncovered parking, especially when it had been raining torrents every day for a week.2. Finally I was notified that the window had arrived and I took the car in for that. At that time, another water leak had developed with the driver side window weather-stripping. I was told that the weather-stripping was unavailable and it, too, had to be thrown into the Atlantic ocean for its trek across. I picked up the car the same day and noticed they had not replaced the window tint that was on the original window. Since I had to come back for the window weather-stripping replacement, I told them they could do it at that time. I was told that the weather-stripping for the drivers window would be there in a couple of days.3. After close to three weeks of waiting, I finally called the service advisor and told him that I was glad that I hadnt left my car there all this time waiting for the parts to arrive. Driving the wimpy C230 for that length of time would have driven me crazy, by the way. Fortunately rentals are "free". He informed me that he told someone to call me and that the parts had been there for some time. No one called me.4. All this originated from the Service A. Remember, I had been there three separate times. I figured that when all was completed and closed out that I would have received the invoice for the original Service A. That did not happen either. I actually thought (well, hoped, anyway) that the $183 charge for the Service A had been comped because of the way things had been handled (all the waiting for parts, etc.), but that was not the case. Several days later the cashier called and wanted payment for which I provided my credit card.

Fazel

Dec 4, 2003

The dealership is average on the whole for MB cars. The sales teams is made up of a bunch of virgin sales people. I had big problems with the service advisors, they usually dont care about you and have very little information aside from the time of the day. Be wary of the Liz, she sits at the bottom of the barrel. The only reason I recommend and use this dealership is because of the Service Manager Gerald Lynch. Stand up guy that does not BS you nor does he avoid your pointed questions. I have known him 12 years and he has truly worked his way up from the shop to the advisor desk to now the manager. Genuine guy who cares about all his customers. I give all my cars to him and I have never heard him say "cant" or "no". I would suggest you go to him before you have a problem. There used be a class "a" service Advisor Marco Imeri but he left them. BIG loss for MB Houston North. If you guys at MB North are reading this pay Gerald a huge bonus because he is the only reason you do work on our S430, S600, C230 and S500.<br><br>EDIT 9.28.04: This dealership has gone nuts. They got rid of the one guy, Gerald, that was the ONLY reason people even went to MB North. Add to that, there are NO MORE LOANERS for service work. You have to pay $50 per day to get a car from Enterprise. So when my car goes in, which is very often, I will have to pay $50 a day for at least 2 weeks, which is normally how long it takes for them to do an oil change ($50 x 14 days = $700)!! That is a car payment in itself every 4 weeks. There you have it folks, buy another car to drive while the dealership keeps your car. MB has no control over this and Autonation does not care. Sure sucks to be a consumer. All together lets say LEXUS!

johnc

Oct 28, 2003

I recently purchased a Starmarked 2000 S430 from your dealership. I shopped the other three MB dealerships and Northside Lexus and returned to Mercedes Benz of Houston-North because of your product and your sales person.<br><br>xxxxxx did a good job of selling me the product. He was polished, introduced himself, asked my name, demonstrated the car and asked for the sale. Not one other sales person at the other Mercedes Benz dealerships did the same. When I asked questions about the car he gave me straight answers. <br><br>After my Wife and I agreed to purchase the car is when your dealership began to fail me as a first class organization that one would expect when carrying the flagship name Mercedes Benz.<br><br>When we did the paper work with the lady in back, she insisted that we had to fill out a credit application to buy the car. We brought an approval letter from our credit union and we werent taking the car home that night. In a society with identity theft as a growing problem and the invasion of privacy that can happen in the wrong hands of someone with a social security number, I wasnt comfortable giving out my social security number for a credit check when not using your financial institution. According to my credit union, someone from your dealership could have picked up a certified check the very next day (and I wasnt taking the car home that night). In my business certified funds are good enough for my customers to close on a half-million dollar home but I guess at your dealership they arent good enough for a fifty thousand dollar car. Subsequently, we took the car home three days later.<br><br>Ten days after I purchased the car, I brought it to your dealership for an alignment and the right rear window wouldnt go down all the way. Items that I believe the Starkmark certification should have found but it was no big deal to me. <br><br>I dropped the car off on Wednesday, October 22 and the car wasnt ready until Monday, October 27 in the evening.<br><br>This is where the arrogance of your dealership pissed me off. When I was told to come pick up the car, I was told that the rear widow wasnt fixed. When I asked why, I was told We dont want to pay for it and your Starmark warranty wont go into effect for another 30-45 days. They wanted me to bring the car back at a later date to fix an item that should have been done before we purchased the car. Whats the purpose of buying a Starmark car if the inspection hasnt been fully done and theres a waiting period for it to take effect. I hope my engine or transmission doesnt quit because I purchased a Starmark car from Mercedes Benz of Houston-North and they dont stand behind their product and they sure dont want to make the customer happy. In addition, it takes four working days to align a car that most places can do in a couple of hours. <br>