Mercedes-Benz of Ft. Pierce reviews

Jules

Apr 9, 2015

My service, from beginning to end, was handled in an extremely professional and friendly manner by Chris Kafka. It's the same with Chris every year. Terrific job.

Amy Ballard

Apr 2, 2015

I cant express how awesome George Stracken has been! He has sold me several cars and ever experience gets better and better. You need to clone him. He definitely goes above and beyond. Connie delivered my car and she was amazing as well. Very friendly and knowledgeable. Great job to Mercedes for hiring such amazing people!

satisfied customer

Apr 1, 2015

We were very pleased with the professional and courteous manner of Dawn Walker, our sales representative. She was most helpful to us, and went out of her way to make the purchase of our ML350 a pleasant experience. We would recommend her to any of our friends and neighbors.

former new yorker

Mar 12, 2015

It was a a difficult day, with my injured husband and also myself - greeted at the door by Coach, car ready to be seen - no hike through a parking lot - he was knowledgable and efficient throughout. He was helpful and patient. We appreciate the service we received. Tivoli Family.

Steven and Tyanna Snipes

Mar 3, 2015

I had such a wonderful experience while shopping for my new car, Daniel Sierra was awesome very polite, honest, knowledgeable about all of my questions and delivered me my dream Lexus! Thank you so much guys! Oh and before I forget the used car finance manager Jim Plumb went above and beyond expectations to make my husband and I feel welcome .....to be quite frank the positive energy these guys have made my husband and I feel as if we've known them all of our lives! Buying your dream car should always be this pleasant! And I will return in the future to purchase my 40th birthday gift...thanks again fellows!

Frank Luzzi

Feb 11, 2015

I never thought I would write about having a great experience at a car dealership, but I can tell you this, my experience at Mercedes Benz of Ft. Pierce was 2nd to none... They took what I thought for sure would be a difficult time and treated it and myself like gold... I would highly recommend this place to anyone...

E350 Sport

Feb 9, 2015

Always great service and a comfortable waiting area.

Charles Christopher

Jan 23, 2015

Irv is definitely an asset to your collision center. I had some minor damage to my BMW covered by my insurance. Irv was very professional and suggested a repair to a minor dent on the trunk lid not covered thru my insurance. Body repair was excellent. Great service.

Tom

Jan 16, 2015

We just completed a service visit with Mercedes-Benz of Ft. Pierce, and it was as efficient and satisfactory as it has always been with these folks. Attention to the details, and care for the customer matter here, and it shows. We are very pleased with Mercedes of Ft. Pierce, and most especially with the service side. Ours is a 2009 ML350 that we very happy with. When we encountered problems on the road last year, we called Chris Kafka, our service advisor at the dealership, and he talked us through the problem and what we should do (at the time, we were 250 miles from home). While we like the security of road-side assist, we much prefer Chriss personal assist. We had some issues with the warranty repair on the problem, and again Chris stepped in to help. Ultimately Mercedes of Ft. Pierce assumed responsibility for the repair. I wrote last year that good service is generally represented as repairs or maintenance performed on time, no need for a return to get it right, multi-point inspection, perhaps a loaner and a car returned clean and when promised. But for us, really good service is more about the service advisor who communicates effectively, reduces confusion, acts fairly and quite earnestly cares about us. What results is confidence, and trust that we have an advocate in the system, someone who represents our needs and not simply those of the dealership. We are grateful to, and wish to acknowledge Chris Kafka for making our Mercedes experience a special one. Why would one purchase a Mercedes elsewhere...?

FAJ

Jan 7, 2015

My SL 500 had been garaged for a while and the battery died. I called MB Roadside assistance and had the tech come out that day and replace my battery in no time. He also wrote down my radio code on my invoice so I would not forget it. Customer service was very helpful in giving me updates on when the tech would be there and the tech was very friendly. Nice job all around.

C. McFrlne

Dec 25, 2014

I recently purchased my 2008 Acura RL at Mercedes Benz of Ft. Pierce. By far this has been my best experience with a car dealership. The customer service was second to none. My Sales Manager Ben Kendle was superb. Ben was helpful, knowledgeable, and professional. I was extremely impressed with how fast they processed my transaction. I found my dream car on their website and processed my application online. On arriving at the dealership to complete the paper work; I was literally in and out in under 30 minutes; this is absolutely unheard of! Thanks Jerray Giles in Finance. I have never had a transaction at a dealership that took less than 4 hours. Well done Mercedes Benz of Ft. Pierce!! Would definitely do business again... Low mileage, clean in and out. LOVE MY NEW CAR!!!!!

Linda

Dec 16, 2014

Always very polite and friendly. Service is excellant.

New Englander Rob

Dec 1, 2014

Our recent purchase was handled efficiently and professionally by Mark Humphrey our salesman. He is very knowledgeable on the S550 that we purchased. He spent as much time with us as was needed to feel comfortable with the all the "bells and whistles". Our dealings with Jim Plumb were likewise professional. Financing was done smoothly as was the registration.

Terry Schwarz

Nov 26, 2014

We have dealt with MB of Ft. Pierce for almost 10 years & have always received excellent service. Our experience this week was not any different. Barry,our salesman,listened to what we were looking for in a new car. He very patiently described what each car had to offer. I am not a car person but my husband is most definitely. I am the main driver of our old MB so I was comfortable in the one we chose to test drive. Again Barry was very reassuring,answering all our questions. Yesterday when we picked up our new car we met the mgr who graciously gave us a gift certificate to a local restaurant.Barry had to have spent more than an hour going over all the systems. We also met with Jerray to finish up the sale. She was very personable,very knowlegable. All in all it was a very great experience & will definitely recommend to our friends! Thanks,Terry Schwarz

Happy client

Oct 25, 2014

Mercedes Benz of Ft Pierce, (Coggin) I have never been to a dealer who wasn't high pressure. Whereas, This dealer was across the board professional and low key. Buying a pre owned car there was a pleasant transaction, no games, no surprises, fair price and interest rate. Highly recommend this dealer and the sales rep Barry.

rozlin L

Oct 20, 2014

Jeremy was my adviser. He was very professional and help full. I will recommend him to all my friend.

Leigh

Oct 1, 2014

This is my first purchase from Mercedes of Fort Pierce. I am totally satisfied with all aspects of the transaction. My sales person, Barry, was great to deal with and did his best to listen to my desires and got the job done right.

Connie G

Sep 8, 2014

A very professional tech whisked my car away and left me a 2015 SUV. Loved the car!!!! Within a short period of time, Mercedes called and told me my car was fixed. Another professional tech returned my now clean and shinning car which is running like a top. I feel I'm in good hands at Mercedes and I know my car will be handled with the utmost care.

Carma

Sep 1, 2014

I made the mistake of purchasing a car here and now I'm very disappointed. Don't repeat the same mistake I did, and buy private instead. I purchased a used car here (Lexus SUV), and the sales team told me that the car was in excellent working condition, that they "knew the owners," that the car was "very well taken care of." One day after I purchased the car, the entire radio system failed. I called my sales representative and he told me that he would speak to his manager about what they could do He obviously felt bad that this had just happened, especially since he told me upon delivery of the car that "the radio goes in and out," clearly knowing about the problem. Wouldn't that have been great to know BEFORE I signed the papers? I think it would have been... After waiting a week to hear back from him, I sent him an email asking him what the status was of checking with his supervisor I never heard anything back. A week later I sent him another email and this continued on for another two weeks of trying to get in contact with him. After a month and a half of not hearing a single word from him or any member of the sales team, I left a message on their answering service. I still have yet to hear back from the dealership regarding anything. I did have to replace the amplifier - at a cost of $725. After I replaced it, I find out that two of the car speakers were blown and the rear-seat DVD system doesn't work at all - pricing estimates still to come. I took it to mechanic to get everything checked out The differential fluid, and the steering and transmission fluid hadn't been changed, most likely, since the car is in-service date. This all coming after I was told by multiple sales persons, that "our mechanic team has checked the car out and there's absolutely nothing wrong with it." Its a beautiful car, its in great shape. All in all, I'll probably end up spending an additional $3,000 above the purchase price of the car just to get it to a point where it should have been when I paid top dollar for it and purchased it from this dealership. I paid top dollar for this car Only to find out after owning it for less than a month that it had all of these problems I was ripped off by this dealership. I made the mistake of trusting them, and I don't want you to make the same mistake. If you do choose to buy a car from this dealership, be warned! You need to have the car certified and checked out by an independent mechanic! Do NOT trust what the sales team tells you. I'm normally very skeptical of dealerships, and I felt like I could trust these guys. Boy was I wrong. I don't think I'll ever buy another car from a dealership, and I don't recommend that you purchase the car from this dealership. You can get a much better deal, a better price, and someone who's probably going to be more truthful than these people, if you just buy your car privately.

Jimrwells

Aug 31, 2014

I am a true car guy and have owned many Mercedes Benz. I have a new car to me, serviced at MB of Fort Pierce the other day and was so lucky when I called to be connected to Mike Besok, my service advisor. Mike no doubt is one of the finest service advisors that I have ever met. Their charges were fair and the service along with Mike, excellent

Christopher B. Hochreiter, Retired Marine

Aug 21, 2014

Chris Kafka anticipates your every need, even before you know that you need it. He has exceeded my expectation and I will be servicing my Mercedes with him for as long as I own it. Sincerely Christopher B. Hochreiter

Arcturus 27n

Aug 19, 2014

My GL450 had multiple problems, not totally unexpected due to its age and miles, Chris Kafka helped us navigate through what needed to be done to get the car back to close to perfect in the most cost effective way, Chris is always a gentleman and a pleasure to deal with, a big part of the reason I continue to go back to Coggin with my 3 Mercedes, I have dealt with Chris for years and always know he will take care of me Thx

Ed T

Aug 4, 2014

Mike has an attention to detail needed to keep Mercedes on top and is practical when addressing the maintenance of my car. Great customer experience for years. Will consider buying next car to make at Ft Pierce.

Don Moon

Jul 28, 2014

A very pleasant experience, indeed. Car problems are always problematic, but especially when away from your home town. Randy Simpatico, Craig, and the service people made it painless as possible. Friendly, knowledgeable and with good follow up did it. They kept me informed the whole way, and the job was done on time. Thanks.

RcsJupiter

Jul 15, 2014

The service personnel at Coggin Mercedes of Ft. Pierce are polite, knowledgeable, articulate and strive to be as helpful as possible. They take a personal interest in your vehicle and the proper maintenance thereof. I have continually been made to feel welcome and an "important" customer; as I am sure they do with all of their customers. Randy Simpatico (sp?) was very professional and fulfilled each and every promise.

MBOwner

Jun 25, 2014

I bought my first Benz in 1973. I have dealt with several dealership over the past 41 years and 18 automobiles. This dealership is clearly one of the best from the front door to the back of shop. Trust worthy and honest with high quality workmanship.

Ms. Young

Jun 23, 2014

My recent buying process was an awesome experience with your dealership, especially since your Management Team was so gracious to special order my new 2014 CLA 250 in Red for me. I live in West Palm Beach and the local dealerships would not order the vehicle for me. The car was delivered ahead of time and I have been riding on cloud 9 ever since.

Neil A Fitzgerald

Jun 19, 2014

I brought my E350 in for it's 10K check-up and "ding" repair (I purchased this coverage when I bought the car). The check-up was fine . .it took about 1 1/2 hr, but I was very disappointed with the response I received on the ding repair request. The car had 3 minor scratches and one small ding. the service agent was a little hesitant in his awareness of the ding coverage insurance but directed me to the "body shop" agent to resolve the confusion. I was surprised that this agent was somewhat in the dark also, as to what the coverage was, but after some time found that it was determined that the coverage was only for dings, not scratches (which need painting) and that Mercedes does not do the repair. I was told that I have to contact an outside contractor specified in the policy. This came to light after reading the "fine print" in the policy. What disturbs me is that this was not made clear when I purchased the policy from the dealer . . I was under the distinct impression that Mercedes was issuing the policy under their name and reputation. As a result, I was very disappointed that the dealer did not make this clear.

TOLFVB

Jun 12, 2014

THE SERVICE DEPARTMENT AT THIS DEALERSHIP IS EXCELLENT IN EVERY ASPECT! OUR SERVICE ADVISOR, CHRIS KAFKA IS SO VERY PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS, AND KEPT ME INFORMED AND UPDATED ON MY GL DURING THE UPDATING OF OUR NAVIGATION SYSTEM. I ENJOYED THE REFRESHMENTS AS I WAITED FOR MY VEHICLE AND ENJOYED THE TIME AT THE DEALERSHIP.

Dan P.

Jun 11, 2014

I recently had an unexpected automotive problem with my Vehicle (engine light) which required immediate service. I drove slowly to Mercedes Benz of Fort Pierce. I talked to Mike Besok about the problem. The vehicle was inspected by one of the Mercedes trained mechanics, the part was shipped overnight and I was given a rental until the repair was completed. The support by team member, Mike Besok, without any notification, allowed me to continue my daily schedule without any restrictions.

Happy Camper

Jun 2, 2014

I have a 1997 SL 500 Mercedes and my Service Advisor, Chris Kafka is the best. Saved me money when purchasing Tires, met Sam's Club's prices. Happy Camper. Always wanting to help. Very pleased with my service on my car. Thank you,

J Brown

Apr 25, 2014

Needing emergency repairs, I had my R350 towed to this dealership. From the start, my point of contact, John, was friendly, informative, and proactively communicative allowing me to know what needed done, what would be done, and the final outcome of the process. The repairs were completed very quickly and I was never left wondering what was going on or when I would have my car back. In the end, I have a car I love again and was able to pay the bill and be on the road in less than five minutes from the time I arrived to pick up my vehicle. A wonderful experience from start to finish. Though there are several other dealerships that are closer, I now consider Mercedes-Benz of Ft. Pierce my primary.

Derry Ives

Apr 15, 2014

Pleasant people responsive to our needs. Car picked up and returned as scheduled. We had a nice loaner in the meantime. My stars on the facility should be excellent but the site wouldn't let me correct it

Rand Castile

Apr 12, 2014

Superb service, as always, with the eadership of Randy Simpatico. He is careful, helpfull, and attentive to the needs of the moment. Bravo!

Franye

Apr 3, 2014

I had a great experience with road service that turned out very good. They were the best.

Kim R. Seskin

Apr 2, 2014

Everyone at Mercedes service is always very friendly & helpful. My regular service man John Bologna was out for surgery so I was helped by Jeremy. He went out of his way to find the part for my electrical system for the best price. He informed me the cost for the parts would be between 2-6 thousand dollars. However, my car is a 2007 & he researched until he found a new part specifically made for my year. The cost was under $1400. I would have appreciated this at anytime but in this economy his help was even more appreciated. I always recommend Coggin to purchase & rave about the service dept. Sincerely, Kim R. Seskin

Mercedes Fan

Apr 2, 2014

You are the best!!! We have never been treated better anywhere else. I think you have it all covered.

Happy in Vero Beach

Mar 10, 2014

This was our first experience with Mercedes Benz of Fort Pierce, FL; but will not be our last. We found the management and staff to be friendly, knowledgeable and courteous. Our salesman (Barry Paddington) could not have been more helpful. This was our first "Mercedes experience" and it could not have been more of a pleasure.

Susan P

Mar 8, 2014

Bought a 2008 SLK 280 and the purchase went very smoothly. Everything was explained to me and the two salespeople I dealt with were very accommodating. Then off to the finance dept. which is usually the last place I want to go. The young lady who was there was great. The process went by quickly, partly because of her lovely personality. She made my stay in her office enjoyable. Had my first service appointment. Although my car ended up in the shop for a week, I had a great loaner vehicle. I was updated on the work being done on my car, and it came back in great shape. I will say that dealing with each department from sales, finance to service was easy and I would recommend Mercedes of Ft. Pierce to anyone looking for a new or pre-owned car.

Jillian

Nov 20, 2013

I needed to purchase a car very quickly. Bill Ray was able to show me cars via the internet so I can choose some out prior to getting to the store. When I arrived at the store he had everything ready for me. I test drove them and picked one out. The loan process was quick and easy. I highly recommend Bill for his service, expertise and care for my needs. Thank you Mercedes-Benz of Ft Pierce and thank you Bill Ray!

Jillian Bruening

Nov 18, 2013

I needed to purchase a car immediately and Bill Ray was available to show me cars via the internet so I could pick out a few to view once I got into the store. Considering I didn't have a lot of time and needed to do something quickly, this was ideal for my situation. Bill Ray had everything ready when I arrived. I test drove the cars and chose one of them. The paperwork was easy and seamless. Stress Free!!! I would definitely recommend Mercedes-Benz of Fort Pierce, FL and Bill Ray! Thank you and great job!!!

Dino DiGiorgio

Nov 18, 2013

A dealership is nothing without it's sales team. My salesman, Bill Ray was great to deal with from start to finish. He found the right car for us and the right deal. The service team is a pleasure as well.

Christopher

Nov 16, 2013

I have purchased 3 cars from Coggin Mercedes, 2 of which have guaranteed my place as a loyal customer. Thanks to the expeditious, knowledgeable and professional salesman Billy Ray. I feel like family.

JPetro

Nov 15, 2013

Bill Ray and his team here were great to deal with. I bought a BMW X5M from the web without breaking a sweat. Bill knew i was busy all week and even had the car delivered to me in Fort Lauderdale then took my trade back. Great folks there. Will buy there again

Robert

Nov 14, 2013

My recent purchase of a used Honda went flawlessly. Bill Ray was there for every step of the process. He helped me find the right car for me drama and worry free. I will definitely be going back to Bill when it is time to buy another car and will recommend him to any family or friend.

Nicholas

Nov 13, 2013

I recently bought a car from Mercedes of Fort Pierce, the buying experience was the best. The staff are all very friendly and they treat you with respect. Billy was my salesman and he took very good care of me. He worked hard to find me what I wanted and got me in the car on my terms. Even when I was unable to make it to the dealership, billy drove the car to me to check out and test drive it. The finance manager was great and walked me through everything. I will be recommending to everyone.

Ryan

Nov 13, 2013

After having a horrible experience at the Brevard County Mercedes dealership I contacted Mercedes Benz of Ft Pierce and was put through to Bill Ray. From our first contact he did everything in his power to make the buying experience memorable. When we couldn't locate a vehicle that was "perfect" for me he suggested that we build one. Wow is all I can say!!! I got exactly the car I wanted with all the options and nothing I didn't want. If you are in the market for a Mercedes go see Bill Ray at Mercedes Benz of Ft Pierce and he will make your buying experience seamless. I'll definitely be a return customer! Well worth the extra effort.

Nicholas

Nov 11, 2013

Bill Ray was awesome, he listened to what I wanted and delivered. I was treated with respect and he worked very hard to get me into the vehicle on my terms! He even drove the car to me, so that I could look it over and test drive it. Great guy, great dealership. I will recommend to all my friends and I will be back for my next car. Also their used car inventory is the best priced(low miles) that I found on the eastern coast of Florida. Do yourself a favor and shop here for your next car.

Jeff White

Nov 11, 2013

Recently purchased a quality used car. I was very impressed with my sales associate Bill Ray. He worked with me and my (not so great credit) found me a great car that fit my budget. The process couldn't have been easier. I recommend MB of Fort Pierce to anyone... Just ask for Bill Ray.

Happy Customer

Nov 11, 2013

When purchasing my first and second Mercedes, I had the pleasure with dealing with Bill Ray. I have been to many other dealers in the past which none can compare. Bill is very knowledgeable about all aspects of the purchase. He was patient, sincere and most of all he looked out for my best interest. I was so happy with the help from Bill that I recommended him to 2 of my family members and some of my friends. Happy to say that 3 of them also purchased from him. Can not say enough about this car salesman.

Shanes grandfather

May 24, 2013

Didn't take long at all. My sales advisor Michele was there to answer my questions and go over all the bells and whistles with me on my new 2014 E 350. WOW what agreat car and a great dealer. Tosh was very pleasant as was Jim Plumb. Hats off to all

Happy Buyer

Oct 23, 2011

From the start, the experience was superb. The negotiation process was very positive, the finance manager was outstanding and the post-sales follow-up was great! Even though it's far away, I definitely recommend MB of Ft. Pierce.