Mercedes-Benz of Fairfield reviews

Janice

Aug 18, 2016

Selling staff were very professional, polite, and friendly. They were very considerate in making sure the car I bought was exactly what I wanted.

Ronald

Aug 17, 2016

The sales team was exceptional especially Marcel. By far the best car buying experience I have ever had. First class experience all the way!!!!

John

Aug 16, 2016

Friendly courteous people. Very knowledgable staff that truly want to assist you in finding a car. I would recommend MB of Fairfield to anyone looking for their next vehicle.

Alec

Aug 8, 2016

Good friendly no pressure service. The team of salesman made the experience virtually pain free. I would recommend this dealership to friends and family in the market for Mercedes.

Geraldine

Aug 8, 2016

Everything from start to finish was exceptional. So happy to be a part of the family and I have been referring new customers to experience what I received.Sincerely,Blessings Geraldine Miller

Charles

Aug 6, 2016

I am well pleased with all the service that my wife and I have received to this point. My next purchase or lease will be from Mercedes-Benz of Fairfield.

Scott

Aug 6, 2016

Ross did a great job in keeping me in the know about how the work was progressing. Like the free loaner car.

Carrie

Aug 3, 2016

The People are super and the work is great!!!! Love this place!!! Everything worked out to be the BEST!!!!!!! GREAT JOB!!!!!!

Christina

Jul 31, 2016

It was a smooth and easy transaction. Service follow up was excellent and as promised. Everyone on staff was helpful and friendly.

Jose

Jul 30, 2016

Everyone's knowledge, courtesy and professionalism are superior. Everyone works to satisfy your needs/desires and to work the best possible deal satisfactory to both the dealer and you the customer. They even try to secure the best financial arrangements on your behalf.

Donald

Jul 29, 2016

Staff was courteous and answered questions with professionalism. Mechanic was knowledgeable and helpful. Time in and out was very acceptable.

Homayoun

Jul 27, 2016

Full explanation of the work done to repair my car and courteous treatment of the customer throughout the repair process.

John

Jul 26, 2016

I get treated as a valued customer, with respect. Everyone smiles, says hello and asks if I've been helped. The way I figure it is that the employees that work there are happy, and if they're happy, it easily can be seen by the customers. I don't like buying cars. I dread it every time I have to do it. If I continue to be treated in the manner that I've been treated since I purchased my GLK350, you have a new customer for life.

Melody

Jul 26, 2016

From Edward to Ross to Erica... top notch customer service! I appreciated the ability to drop my car off quickly, being greeted with smiles and care, getting my loaner speedily, and coming back to a well-serviced, beautifully washed car.

Philip

Jul 25, 2016

Very courteous and professional. Everyone was always seeking to serve me as their customer. Nice waiting room and wonderful shuttle service.

Sulaman

Jul 19, 2016

Had a great experience with the sales staff. They very extremely helpful and cooperative. I will definitely recommend my family and friends

Marsha

Jul 17, 2016

Initial contact with the service rep was pleasant. She was attentive to my description of the problems. Once my van was in the shop I didn't feel I was kept informed of the progress or the actual date it would be ready. Although I made a morning appointment my vehicle wasn't examined until late that afternoon.

Dennis

Jul 11, 2016

Staff members' positive and helpful attitude...NOT condescending! Always making sure the customer knows what's going on, and the next step. Quick/efficient service, but NOT rushed!

Luis

Jul 11, 2016

SA was friendly and very courteous. Took time to explain my options and made me feel comfortable during my time there.

David

Jul 9, 2016

We had an emergency while traveling and they were able to fit us in. From the moment we arrived we were treated like guests. The service manager was very polite and friendly. The waiting area was comfortable with a nice coffee bar. We received periodic service and progress reports. The only other thing they could have added would be tap beer and sandwiches.Very pleased. Mercedes is the best.....

Sandra

Jul 9, 2016

I worked most with Travis Feasel He was knowledgeable, enthusiastic and very helpful. He was wonderful with answering all of my questions. Everyone I encountered provided excellent customer service.

Michael K

Jul 5, 2016

Level of professional service exceptional. I would not visit any other MB facility. This is my fifth S500-550 and I have purchased cars at other locations, and will NEVER utilize the other outlets due to lack of service and professionalism. San Rafael, and Walnut Creek outlets have only disappointed me in many ways.

Jeffrey

Jul 3, 2016

Professional knowledgable courteous and pleasant staff. Very nice facility and inventory. It was a pleasurable experience unlike many other car buying in the past

Soon

Jul 1, 2016

The Sales Person who closed my purchase was excellent.He was very polite and friendly during my inquiry about my intended purchase and I am fortunate to have met the right person.

Tina

Jul 1, 2016

The staff was very friendly and understanding. They resolved my problems with another car dealership a got the job done

Linda

Jun 30, 2016

The Sales people are excellent! Very friendly and professional. The showroom is Beautiful. I got a Great Deal on my car.Thank you!

Sybil

Jun 30, 2016

This was my second visit--the initial visit was to purchase w/trade in. That didn't happen. Went elsewhere and receive a good deal. My second visit here was to purchase an extended warranty--was told I had a payment date option--nor the case--was told by Rep that I can select from their scheduled payments date. Nevertheless I am content now. Staff was friendly.

Donna

Jun 24, 2016

Always friendly, always offering discounts where applicable, loaner cars available for extended work and makes effort to stay within stated budget.

Harold

Jun 23, 2016

Friendly, knowledgable, prompt, service. They do all they can to accommodate your needs and to get you the best service on you vehicle.

Sharon

Jun 22, 2016

Our sales person was very good at what he does, it was a pleasure to deal with him. Ask for Michael Jackson, Bob in service was so good at what he does .. what a nice crew !

Ronald

Jun 19, 2016

Every one very helpful in service and sales. Tim Sutiff-Michael Jackson. Also the Product Concierge Bob Mutch he was very knowledgeable on the car and helped setup everything on the car

David

Jun 17, 2016

Very professional staff, but if you have an issue with your car and have to use the exchange policy, be prepared to pay FULL price. Even if you've negotiated a deal, they will not honor it.

Earl

Jun 12, 2016

The shuttle service is an asset to good customer service. The staff is very friendly and operations are organized. The vehicle inventory is Impressive.

Patricia

Jun 10, 2016

Friendly and respectful upon making any person to person contact. The timeline for service stayed within the stated perameters. At the end of service ,details were clarified as requested. The car wash is ALWAYS a bonus!!

Razi

Jun 5, 2016

Service advisor was very professional and followed up promptly. I was in a hurry and they accommodated my needs by providing transportation to work promptly.

Allan

Jun 4, 2016

You were flexible about your price.I was impressed with your check out on the car's features by Bob.Impressive dealership! I am so glad you do not allow profanity.

Arnold

Jun 4, 2016

Good communication and good service. I would recommend Mercedes Benz of Fairfield to anyone that wants to own a Mercedes Benz. Thank you

Suzan

Jun 4, 2016

Great customer service I was able to resume my family vacation with confidence the work was completed correctly! Thanks again!

Patricia

May 27, 2016

The problem that I had been experiencing was cleared up and I no longer having any problems. Now I feel safe driving my car. I appreciate the car dealership finding what the problem was and solving it.

Robert

May 27, 2016

When I got to the dealership Lori had my car waiting and ready to go. I was in and out of there real quick. And I just learned it recently that she's no longer with Mercedes Benz which really sucks because in my eyes you was really good.

Nathan

May 23, 2016

The service staff were very cordial and helpful. I thought I had a problem but it was determined that there were no issues. I was not charged anything and that said a lot to me. Thanks!

Steven

May 21, 2016

Everything. Your dealership should be the model of how relate to customers. We felt almost like close friends not a customer. You are a breath of fresh air!!! Thank you so much.

Madeline

May 17, 2016

I like the professionalism, everything explained clearly on what needs to be done to your car, the shuttle service and quick service.

Touraj

May 13, 2016

It is so pleassnt to work with your service and parts folks, Adrian the Assistant Service Manager and Crystal are always so helpful and professional in assisting us with our needs. We came to pick up some parts and Laurence and Sean assisted us with a problem replacing our windshield wiper and with some diffuculty Laurence was able to take care of it, with such a calm, courteous and helpful manner, while also showing his co-worker Sean how to fix the problem going forward. GREAT STAFF!!This is why we drive from Antioch to Mercedes Benz of Fairfield for our service and parts.

Shahrokh

May 1, 2016

The ability to have a service advisor that truly understands and addresses my requirements - I know I am very picky person and want the best; hence the Mercedes Benz brand.

Ira

Apr 28, 2016

Easy transaction, Charles explained options very well. Also having Bob come to the house and explain all the features was perfect

Zhu

Apr 28, 2016

Very efficient. Understand the new technology. Need more explanation to let customer understand related issues. Recommends this dealership to new buyers.

Amanda

Apr 18, 2016

I was shopping around for a car for quite sometime and each salesperson is different. One employee at a Lexus dealership introduced himself to me, then asked, "Are you looking to lease or finance?" This question did not sit well with me because the salesperson was jumping to conclusion to see what I could afford. I did not like that type of approach. When I worked with Steven at Mercedes-Benz, he explained what different features the car had, offered me to test drive it, and asked appropriate questions to have more insight on what I was looking for. This impressed me and allowed me to feel comfortable. Overall what I liked about my experience was the fact that my salesperson was not trying to pressure me into buying and allowed me to take my time while shopping.

Terryl

Mar 29, 2016

When the detailer was cleaning the car he didn't know the front window was tinted and tore a huge spot. I was devastated because we live 3 hours away. We were not prepared to stay the night. Mercedes put us up in a hotel and paid for a nice dinner. In the morning the car was perfect. The way it was handled was awesome.

Bob

Mar 27, 2016

I am very grateful for the warrantee repair of the front brakes. Service was accurate and timely. Personnel were courteous and informative.

Andrew

Mar 21, 2016

Everyone was Professional and kind. My car was fixed and ready to go when they said. Customer service is fast at processing your paperwork and getting this out and home

Chuck Barnard

Mar 15, 2016

Horrible service, more of a lack of leadership at this dealership. Once you purchase your car you become more of a burden then anything else. Service department doesn't return phone calls and it takes forever to speak to anyone. Say yourself time and peace of mind. Run don't walk away from MB of Fairfield Ca.

David

Mar 6, 2016

The service is excellent. My service advisor Kevin Silva, keeps me advised of all matters pertaining to my vehicle. In addition to answering any and all questions I may have. You have a great staff.

Ryan

Mar 4, 2016

Excellent communication from my service advisor Adrian. I was able to use a courtesy vehicle while repairs were being done. Everyone that I was in contact with at the service department were all very welcoming and had such a positive attitude.

Gwendolyn

Feb 22, 2016

Rob, the sales rep; Lori, the customer service rep; and Marie the finance rep; were all very professional, courteous, and friendly. My car buying experience was wonderful! I spoke to Rob in advance and told him what I was looking for. When I arrived, he had several cars available for me to look at. Because he was so knowledgeable about the cars, it took me less an hour to select my car! He's also called me to make sure everything is okay and told me if I have questions, I can contact him directly.

Juan

Feb 4, 2016

Everytime I visit Mercedes of Fairfield, I also come away impressed with the dealership. Everyone in the dealership always are willing to help you if you need help. It also seems that every customer that was there getting work done on there car was also happy. When I arrived there early in the morning you are greeted with courtesy people who ask you questions. Other than that they are very nice. The waiting area is very clean. I rate Mercedes Benz of Fairfield as Number #1.

Jean

Jan 28, 2016

attentiveness of the staffs & excellent acomodation- lounge(tv, choice of various reading materials, comfortable seats, free drinks/snack. Felt I was home.

Visperata

Jan 28, 2016

Very straight forward, no non-sense talk. The Agent, An Phan and the Finance Manager, Chuks were so professional and very respectful and most of all very honest, in dealing with me. Most of all, the guy who helped me with the know-how, Bob is so knowledgeable of the products and very courteous. This made me feel so at ease while undergoing the hands on training. The discounts I got in the end is something I was not anticipating at all.

Margaret

Jan 21, 2016

Kevin Silva went "above & beyond". I had an appointment, but, they were really busy. Kevin arranged for a loaner car so that I could do some errands.When the car still wasn't ready upon my return, Kevin himself went back to wash my car.Now, that's service!

Heather

Jan 18, 2016

I love that Mercedes Benz has such nice employees who work together to get my service needs taken care without stress and in a timely manner.

Thomas

Jan 16, 2016

The friendlleness of your service writer, and the mechcanic,that did the service on are car was great they even found a fault in are pullys for the fan belt that needed to be replaced .Out standing.

Kathy

Jan 14, 2016

the service department is excellent; our service technician, Adrian is wonderful. the sales department is super and An is also wonderful. we have found the service department to be extremely helpful and honest.

Rodney

Jan 10, 2016

Service Advisor, Kevin kept me in the loop about what my car needed and the time frame the repair would take.

Elwood

Jan 8, 2016

The salesman and staff were very helpful and were able to answer my questions and me and my enjoy our new car.

Shannon

Dec 21, 2015

How they continued to update me with the progress of letting me know when my car would be completed. The technician came out and explained what service was being performed and why.

Paula

Dec 7, 2015

Had appointment and all work was done timely while I waited. very nice lounge area with WiFi so I could do work.

Mary

Nov 30, 2015

I didn't feel any pressure to buy, salesman was very friendly and helpful, low key, they facilitated getting the loan and I got exactly what I was looking for.

Patty

Nov 25, 2015

I received a very fair assessment who they found no problems despite sensor lights being on, & was given no charges. I was very pleased.

Linda

Oct 3, 2015

Friendly staff, quick and easy service getting me in and out. Flexible with my situation of living 40 minutes away from dealer and extending the use of a loaner car.

Patc

Oct 1, 2015

Shawn from the dealership responded to my inquiry in a timely manner. He was very helpful and responsive in answering my questions and providing information needed to make a purchase decision.

James

Sep 21, 2015

Finished much sooner than promised. I had time to finish a few projects using the remainder of my day. They exceeded my expectations

Touraj

Sep 8, 2015

Your staff was so courteous, professional, knowledgeable, thorough and helpful. It made my visit very pleasant and I will continue to service my cars at that location even though there are Mercedes Dealerships closer to where I live.

Pat

Aug 29, 2015

The opportunity to be provided with a car, while mine was being serviced. The car was returned wash and cleaned. Nick took the time to explain the details of the service.

Brett

Aug 17, 2015

The service greeters keep the the drive clear for easy access. They are always friendly and welcoming. Once inside our service advisor Adrian takes great care of us. We revived a clean loaner car,offered water for our drive,returned and picked up our vehicle on time,clean and serviced as agreed.

Lewis

Aug 7, 2015

Over all good. I did have an issue with my understanding of what was told to me by finance when I bought the vehicle the Mary in Finance and the GM have worked out something to assuage my disappointment

Benjamin

Aug 4, 2015

Marcel was great, his caring personality made the experience painless. Best sales experience in my 28 years of buying numerous cars

Tom

Aug 1, 2015

Comfortable waiting area.Job done in reasonable time and I was kept informed of progress.Was offered to be driven home instead of waiting.

Donald

Jul 30, 2015

They were aware of my wife's medical condition and got us in and out as fast as possible. They were very respectful and curtious are needs.

Paul

Jul 25, 2015

They were expecting me; they waited on me immediately and installed the updated GPS; it took less than 45 minutes; and I enjoyed a good cup of coffee. Kevin Silva is an excellent service manager.

Dorothea

Jul 9, 2015

EVERYTHING AND EVERYONE!! the entire experience was pleasant,easy and enjoyable ! not statements usually made about "car shopping" our associate Marcel Davis was incredible as was the entire staff. Please keep up the great work!!!

Kimberley

Jun 26, 2015

Discount for scheduling a Saturday appointment. Certainly helps out a senior. Awesome employees as well. Always have a day use vehicle available when taking car in for service.

Francisco

Jun 20, 2015

people are very courteous, helpful and knowledgeable. I was very pleased with the outcome of my problem. Resolved quickly and professional. Thank you for your assistance.

Paul

Jun 18, 2015

Very helpful and friendly sales staff. Great follow up from all parties and especially like the option to have an agent come to our house and spend time explaining all the features of the car. As the car is primarily for y wife who doesn't like to read manuals much this was extremely useful.

Tiffany

Jun 17, 2015

Second trip there, first to purchase extended warranty, then maintanence. Both experiences great, they were kind to keep my schedule.

The Alan R.

Jun 14, 2015

The effort put forth by your staff to help us to understand our new Mercedes was exceptional. I was very impressed.

Keith

Jun 10, 2015

Friendly staff. They will pick up my car and return it. They are faithful to provide me w/a loaner car.

Christopher

Jun 6, 2015

outstanding customer service, timeliness of the delivery, family oriented reception. Special thanks to Ms. Lori Grammes for her dedication and the outside personnel (welcoming committee) to give me the sense of comfort.

Jimmy

May 29, 2015

My salesperson Shawn has so all the knowledge and explain every single features on all the Mercedes vehicle. He even took extra step by drive me other vehicles for comparison.

Evan

May 26, 2015

The entire staff were very courteous. The service advisor, (Jim I think), is very professional and classy. There were a couple of misunderstandings that he resolved in my favor without question - like the inclusion of AddBlue fluid in the service price. A class act befitting Mercedes Benz.

Shaun

May 15, 2015

Everyone there was extremely friendly.I was caught off guard because of past experiences with other dealerships. The whole process was smooth, no pressure and enjoyable. They gave my a fair trade in for my vehicle . An interior piece was missing in the truck from the previous owner, and the salesman ordered a new one for me after i purchased the truck! thanks guys!

Vincent

May 15, 2015

Everyone treats you like you are somebody and not just another lube job. The dealership is clean and comfortable. I actually look forward to my annual visit.

Robert

May 14, 2015

The fact that the dealership stood behind their comittment to deliver a previously owned vehicle brought up to excellent condition with no hassle. Professional!

Norm Poblete

May 13, 2015

Best experience buying a car. Mark was very helpful and made the purchase smooth. I didn't have the best credit but they did what they could to give me price I wanted! Came home with a great car and deal! Satisfied! Will be back to buy my first new Mercedes!

April

Apr 30, 2015

Extremely smooth transaction. This is our 3rd car purchase from MB Fairfield (and Josh Salim, specifically). We agreed on a great price very quickly, and were out the door within a couple hours. Absolutely no wasted time, and none of the typical games that car dealerships play.

Robert

Apr 28, 2015

The people that I work with are great. Also having the mouthy meats with are GM Mo are good for morale and for building a better dealer.

Charles

Apr 9, 2015

Went in expecting to have to replace a $2000 brake pump. Found out that it was covered under warranty but didn't need replacement, just software reformatting. Service personnel even replaced the batteries in my key without charge. Nice people, fast service, no charge. What's not to like?

Gracion

Apr 8, 2015

It was a great experience!! Very good service in all aspects! ! I was very happy !!! Never felt like I was rushed by any means also I would definitely recommend! !

John

Apr 8, 2015

All staff was excellent. Courteous, polite and helpful. A very pleasant experience in general. I felt that the sales staff and manger were willing to work with me in order to help me find the perfect car and come to an agreement on price.

Norman

Apr 4, 2015

All salespeople were friendly, informative, and helpful. They gained our trust accordingly. They were also willing to deal but expressed their limits in a straightforward manner. Follow up has also been excellent in dealing with questions and use of the complexities of the vehicle by my wife. Thankyou to all of you for your good attitude and willingness to go the extra mile. We appreciate your efforts very much.

Matthew

Mar 28, 2015

Marcel was excellent...helped us through every step of the way from the test drive to ensuring we were satisfied after our purchase.

Youlanda

Mar 28, 2015

the dealership was so amazing. i had never been to a dealership that was this nice. i will refer all my friends to this dealership. go mercedes of fairfield.

Sadie

Mar 11, 2015

It was a very smooth process from beginning to end. Our Sales man An, was very polite and extremely helpful!

Daniel

Mar 7, 2015

excellent service. car was accepted right away and returned on time. Runs great. Adrian our rep was more than helpful. He went that extra mile to insure everything was done.

Terry

Mar 6, 2015

The extra expense of the Maintenance Service agreement,purchased when I bought my MB, has proven to be a good investment and greatly reduces worry over risk of cost surprises.

Richard

Mar 3, 2015

Your sales people were thorough and polite. There were no surprises. The fellow that came out to my house to indocternate me spent close to two hours and would I think have stayed longer if I still had questions. The overall experience was a "10" My SLK 350 is a pleasure to drive and I love it more each time I operate it.

Victor

Feb 28, 2015

I've never had a problem reserving a loaner car, work is top notch, friendly staff, and I love the service coupon deals; not to mention the service advisor now asks if I have coupons I want to use in case I may had forgotten.

Christina

Feb 25, 2015

We had the marvelous pleasure of working with Chuks. He made us feel comfortable and never pressured or rushed us to make a decision. While I absolutely love my vehicle and all of its bells and whistles; I have to admit that the greatest reason I'd go back to Mercedes-Benz or Fairfield is due to the excellent service provided to us by Chuks.

Richard

Feb 17, 2015

I bought a new SLK 350. Your sales and service folks bent over backwards to ensure that I understood the sales conditions (no suprises) and how my new car operated. This is my second Mercedes and I'm looking foward to number three sometime down the road.

Lisa

Jan 30, 2015

I liked the sales process at the dealership. It is not like most dealerships with the four square paper and the haggling. The sales person listened well, and we were made to feel welcomed by the internet sales manager and GM coming over to meet us.

William

Jan 30, 2015

I came in for the 30K maintenance. The service was completed on time and I was given a ride back and pick-up when it was complete.

George

Jan 26, 2015

The service advisor was pleasant and knowledgeable. Also willing to explain the details of the work that was done on the vehicle. Thank you Fernando.

Jesse

Jan 19, 2015

Pure class act, People were very nice, And as for the service, You employees were all very helpful, It made me proud to be a part of the Mercedes Benz ohana, Keep up the good work, Aloha.

Mary

Jan 19, 2015

I am always greeted and treated with friendly professionalism from every level of staff. Adrian is thorough and accommodating. I am always comfortable/secure when I have reason to visit the dealership, for service or just a car wash.

Joseph

Jan 8, 2015

Everytime we come to the dealership we are treated as if we are royalty. The total staff is more friendly than any other dealership we have ever visited. Either purchasing an automobile, or getting service or repair work done, is always an outstanding experience. We would like to take this opportunity to thank each and every member of the Fairfield Mercedes-Benz dealership for making our transportation needs their top priority and finding the best possible solutions. We love our new 2013, E-350 seden.

Tak

Jan 7, 2015

Very friendly, helpful, and professional staff, who stayed way past office hours to work with us to complete the entire purchase process.

Alfred

Jan 2, 2015

Appointment was easy to make. Service advisor was informed and very helpfulLoaner vehicle was ready when i arrivedService Rep. kept me informed of required repairs and advised what I would need to take care of at the next serviceVehicle was ready when promisedMost importantly, it ran without a problem

Travis

Dec 29, 2014

Everything. I have been a MB owner for over 15 yrs. in the Bay Area and Fairfeild is the best service center of them all. Every staff member very courteous, professional and helpful, but my rep Adrian is a real pleasure to work with.

Aidar

Dec 26, 2014

The team was very personable and supportive. While keeping us informed on the status of the part that was ordered, we could adjust our schedule accordingly. Offering to deliver our car to our home made us feel as though they took our needs into consideration. All depsrtments worked together to communicate our repair status and worked as one unit. Everyone was involved in our satisfaction and demonstrated a genuine desire to see us more than satisfied. ...and we are !

Shalendar

Dec 26, 2014

Kevin was very professional and gave me updates promptly he also tried to do all that he could to solve all the problems I had with my car The drivers are also very professional

Victor

Dec 26, 2014

All of the employees at M-B of Fairfield are very friendly, and very helpful. Everyone seems very committed to customer service.

Margaret

Dec 17, 2014

All aspects, from sale to financing to parts & service. Uri was our sales person, who we have had before as well . We feel he has our best interests in mind & we would not have anyone else

Kathy

Dec 11, 2014

It's a great feeling when an associate greets me as I drive up to the service curb. They even open doors for me. An important issue with me is knowing what will be diagnosed for my car for the scheduled appointment. The shuttle driver and transportation are very convenient and welcomed.

Tiwaporn

Dec 6, 2014

Easy to make appointment, price, on time, no problem getting the loaner car. I did not have to wait long before someone helping me.

Anne

Nov 30, 2014

Adrianne for getting the job done quickly and efficiently! Marcus and Josh for always finding me a loner car and Tim for delivering my car to me when needed! The service is over the top which is why I take my car all the way to Fairfield instead of 5 minutes down the street to the one in walnut creek!

Christine

Nov 23, 2014

Respect shown to me as an individual person. Staff not just seeing me as a "someone" but treatinge me individually. Great training of staff.

Barbara

Nov 9, 2014

they were able to get a send a toe truck right away. It took over 2 hours to look to my 550SL.No food of any kind . We were from out of town and we spent the whole day in the reception area. Over 5 1/2 hours!!!!

Ronnie

Nov 2, 2014

Sale people who we worked with knows all the detail for the car. Easy to communicate and not waste our time.

Jorge

Oct 27, 2014

Everything from the making an appointment to getting my car serviced, it is a pleasure to be a part of the Mercedes Benz Family at the Fairfield location. Thank you for your service guys

Bruce

Oct 24, 2014

This is the first dealer since buying our motorhome in 2010 that actually knew anything about this model and was able to accommodate our service. Thanks for the loaner car. We would definitely purchase our next Mercedes from your dealership.

Russel

Oct 23, 2014

Quick response to my phone call and the service from the start to up to the time they handed me back my key, I am very satisfied. The place is very pleasant, clean, neat. The coffee is superb. Restroom is 5 star. Seattle service is 5star.

Kasandra

Oct 13, 2014

Jessica was nice and assisted me with all of my service questions. Lawrence the courtesy driver is always so pleasant when he drops me off and picks me up. He remembers me every time and appreciate his pleasant demeanor.

Zaldy

Oct 9, 2014

All personel that works there are very helpful, kind and pleasant to entertain their customer,nothing I could say but one of the best dealership that I experience by dealing their professionalsm especially their Manager too......

Hance

Oct 5, 2014

Well all of the Staff at Fairfield Mercedes Benz are courteous& professional individuals every body is there to help.And every one does an excellent job above and beyond.

Richard

Sep 30, 2014

People friendly and professionalSales person tried over and over to find match for desired carDelivery of vehicle and time taken to go over the car was very goodDealership facilities were nice

Jaime

Sep 24, 2014

The initial email response was immediate. I scheduled an appointment with Josh for a test drive and the vehicle wad ready for me when we got there. The waiting room was pleasant and enjoyable for my wife and 10 month baby.

Abdulrahman

Sep 15, 2014

What I mostly like is that I got to finish my deal in one day. The salesman and even the entire team was helping me in my decision and my insurance for the car.

Sheila

Sep 13, 2014

It was so easy to get an appointment and staff were so helpful and pleasant!The car pick up and return was so helpful as I was very busy.The car was returned very clean and the drivers were super.My MBZ is beautiful to look at and a dream to drive. The customer service at the Fairfield delearship is the best I have encountered in my 34 years of owning MBZ cars!

Michelle

Sep 5, 2014

My sales rep, Hagen, basically sold me on the vehicle due to his knowledge, attention to detail, and for taking the time to show me all of the accessories. He also made sure that I understood how to use them as well. I originally had planned on buying an Acura RLX. Due to Hagen's great salesmanship, I have been won over to Mercedes.

Alfred

Sep 2, 2014

The service representative Jessica Leonard. She was very customer oriented. She listened to all of my concerns very carefully, provided a copy of the service order with the details, ensured I had transportation, called with estimate of time and cost, followed up and delivered as promised.

James

Aug 27, 2014

Aaron was more than a salesman; he gave us good options and while providing solid advice, allowed us to make our own decision without undue influence. Rodney made the financial part of the transaction as pleasant as possible.

George

Aug 24, 2014

I love how wonderful and helpful the staff is there. Adrian is a great service advisor and I always feel as if he is straight forward and honest with me.

Margaret

Aug 24, 2014

We were interested in a used Toyota and called ahead. It was ready for a test drive when we got there and the dealership agreed to fix a few minor issues before purchase. I had the added challenge of needing it to be picked up by another company for overseas shipment. The staff was familiar with the process and was willing to let the car stay on the lot for two weeks while the shipment details were arranged. It was decently priced (re: KBB) and the whole experience was a pleasant one.

Victor

Aug 20, 2014

Josh was exceptional to work with, he really made the purchase of a very special vehicle pleasant and memorable. From the first call that I made to inquire about the car, until the paperwork was signed, and we drove off with our new (to us) pride and joy, Josh was utterly professional, and made me feel that he truly appreciated my business. I was able to get the exact vehicle I was looking for and received a fair deal on my trade in, as well. I really enjoyed every aspect of my purchase. I will definitely be back the next time I am ready to buy!

Bernie

Aug 19, 2014

Adrian is my service advisor. He is a very honest, professional, very knowledgeable person. I used to take my vehicle to a Mercedes Benz dealer not too far away for services for a period of 12 years. Theres no comparison. You are the best .

Dennis

Aug 18, 2014

The sincerity with which I was shown. The CD/Radio was inoperative and there was NO hesitation from the service personnel that it was under warranty. Also the "extra" effort shown ensuring that all my needs were met.

Denise

Aug 9, 2014

Chuk who spotted me while I was looking in the parking lot was a great help from start to finish. I never felt pressured and it was an enjoyable experience. It was nice that I had several cars to choose from. Everyone was very friendly and I was encouraged to have several people come by to introduce themselves. Thank you for the great service.

Joe

Aug 1, 2014

Sold a vehicle while we we're working through details by ignoring me. I am long distance.

William

Jul 24, 2014

Jennifer the service advisor was very accommodated and explain all necessary repair and have my vehicle ready before the time they give me

Kim

Jul 21, 2014

My salesman was very professional and was able to get me the car that I want without any of the hassle. He sold me the car that I wanted and not the car he wanted to sell.

Norman

Jul 11, 2014

While visiting Danville, my Sprinter RV had a warning lite in the dash indicating a malfunction, my Inlaws recommended you. The Service Writer Staff worked like a team, best I've ever experienced!! They got the job done quickly and worked with my extended warrantee company to get it covered.....I departed your dealership thing "wow that was easy"

Garrett

Jul 8, 2014

Fast quick and easy to set up appointments I felt valued and right when in arrived a team member approached me to help, will definately come back!

Patricia

Jul 1, 2014

The sales person, Chuks, approached us in a respectful manner. He asked what we were looking for in an automobile and really LISTENED to our wants and needs, no company sales "push". We were shown several cars within the parameters of our search, driving several with lengthy discussions regarding the particular vehicle we drove. He spent hours assisting us in our search, including "teaching" us how the latest safety items functioned. Chuks had no apparent deadline to meet, just the responsibility to find THE car to suit our needs. The most outstanding impression I had/have of this sales experience is that all discussion, test driving, etc. was directed to both my husband and I. Many sales personnel direct "sales talk" to the male, not the female....a mere appendage to the person-of-interest. This Mercedes Dealership makes all parties feel welcome.

Christopher

Jun 26, 2014

Joshua was our salesman for our third vehicle at this dealership this year. Finance and closing staff again stayed late to close the deal and clean the car. Excellent job in sales and also in service department on all our cars. The free carwashes for life is a great plus too! All the staff is very servicce oriented.

Mark

Jun 20, 2014

Adrian Rodriguez is excellent and very professional. He went above and beyond again. The whole staff did a great job. We appreciate their hard work.

Sam

Jun 20, 2014

What was really nice is Townsend explained what was wrong with our car after the technician looked at it and before they started the work and how much it would cost

Tina

Jun 19, 2014

Everyone is upbeat, courteous, professional and many call me by my name when I come in. I am treated as if I am their best and favorite customer.

Joanne

Jun 18, 2014

No pressure ... Salesman Haag was very knowledgeable about vehicle which was important to me as a first time Mercedes owner .. I have owned several BMW's ... Love the weekly courtesy car wash ! This is great customer service !

Luz

Jun 18, 2014

Chuks was awesome, very patient and helpful. He was able to explain things and took his time to ensure I knew everything about the car I was looking into.

Milagros

Jun 5, 2014

Staff are very accomodating, did not wait to process my car. When I got to the dealer a valet person greeted me and took my key walk me with my service guy name Adrian. Awesome group of valet parking working. It's so busy that day and every car that park a valet person is ready right away to help and with a smile too....

Joanne

Apr 25, 2014

Uri is a very good sales person. He knew the answer to our questions but did not push selling a car. We knew he was there to help us and liked thata nice guy.

Christian

Apr 12, 2014

It was okay. The current staff is not as friendly as the staff before them. These people don't really seem to care about making the customer feel like royalty like the prior staff.

Frank

Mar 31, 2014

I requested some accessories for my car via online submission. I received a prompt response and the accessories were ordered and arrived on time. I was greeted by a very friendly staff when I came to pick up the parts. The transaction was quick.

Kathleen

Mar 30, 2014

Attentive staff-they kept checking to see if I needed anything as well as keeping me informed on the time I would be waiting and that they would know what was wrong with my vehicle soon. I appreciated that.

Douglas

Mar 22, 2014

Jessica Leonard and David Santy have been very helpful and responsive to any of my concerns. For the most part, the Service Department is efficiently and well run.

Phyllis

Mar 20, 2014

Courteous, friendly staff. Even Marcus was really friendly. I must be moving up in the ranks. LOL. He's usually very serious. Great customer service and accountability.

Craig

Mar 9, 2014

Everything was fabulous from beginning to end... Uri, sales person, is the best! Everyone worked with us to make the deal work.Painless, even through the financing! I think we would not go anywhere else to buy a car. They can find what you want & get it there for you.

Cesar

Mar 5, 2014

The service and treatment that I received when I purchased my car was great.Special thanks to Mr. Uri Serebrynik (Sales Rep.) and to Mary Flinn (Finance). Both of them gave me excellent service.I just visited the Parts department and purchased floor mats for my new car and and I was ver pleased with the service.

Nathan

Mar 4, 2014

Overall the experience was very pleasant. the staff was friendly, professional, easy to work with. I also had some interaction with the sales staff. I would be happy to recommend your workshop/dealership to anyone!

Noel

Feb 26, 2014

As soon I get in, one sales person is there to greet me and help me on what i need.

Alviretto

Feb 13, 2014

The professionalism of your staff was well beyond anything I have ever experienced. Your staff..especially Francia Delgado and Justin Logan were very friendly and personable!

Michael

Feb 12, 2014

Customer Service is always above and beyond. Adrian is always there to accommodate my needs. You truely have an outstanding team and I recommend you to my friends & family.

Pauline

Jan 31, 2014

I came to your dealership after looking at my options via an internet website, your salesperson An Phan and Aaron Beavers picked up the lead and immediately called us. I explained to them what I am interested in, Color features etc One of the things I remembered being of frustration to me with buying every car I owned was the hassle with price etc, I mentioned that to them that I did not want to get frustrated with haggling for the best deal, I needed to know what the best price was for this car and if I am happy, I will buy the car. When we got to the dealership the perfect car I described was waiting in front for us, I drove it and then decided to look at the other cars on the lot, I found the car with all of the best features I liked and decided to sit down with the salesmen to come up with a "good" deal. I felt no sales pressure and getting to the best deal was easy and actually fun. both An and Aaron made it pleasant, they were patient,and went over the features of the car in detail. An even called a few days later to see how we were doing with the car and offered his services if we need a refresher. of course I did and he met me and reviewed all the features of the car again. I would definitely come back to Fairfield Mercedes Benz and refer my friends to An Phan and Aaron Beavers, I loved my experience at the dealership and I love my car!

J D

Jan 6, 2014

The way they handle the check in. It seem to be very efficient. Plus having dealt with the part department has been really great. Everyone seem to know their job.

Marilyn

Jan 3, 2014

buying a car is really the same everywhere, they all play with numbers. I did enjoy meeting Hagan and Justin. They even fed me pizza. I love my car too. I spoke with a girl in service (hate I forgot her name) but she proved to be very knowlegable about the services needed for my new E350.

Anne

Jan 2, 2014

Everyone was EXTREMELY friendly and helpful. We were treated like family and didn't experience any pressure at all. The whole process took much less time than we expected. It was the most pleasant experience we ever had purchasing a car!

Raymond

Jan 1, 2014

Francia Delgado was a great sales associate. She treated us with courtesy and respect. She treated us as though we were highly valued returning customers, not first time customers. We also really liked Mary Flinn, the finance associate. We highly recommend both of these ladies. WE liked and appreciated the easy, smoothness, and quickness of the purchasing process. We liked the cleanliness of the cars including the pre owned cars.

Robert

Jan 1, 2014

Personable staff, made us feel like we mattered, even after the transaction, wanting to help and make sure we knew everything about our new vehicle and how it works.

Donald

Dec 31, 2013

The overall quality of customer service made purchasing a new car a wonderful experience. The reception is equally as great in the service department. Finally, the loaner car process is very user friendly.

Kuljit

Dec 31, 2013

Uri was an exceptional sales associate to work with. He was very knowledable, thorough, and made us feel at home. Bret the sales manager was also very helpful throughout the entire process.

Mark

Dec 22, 2013

The staff in service ( Jessica/Danelle)bend over backwards to satisfy the customer. I especially Love the pick up and deliver service (living in Napa). To me, that alone with the great service is the biggest reason to buy Mercedes.

Raymond

Dec 21, 2013

The reason I came to your dealer ship is because the way that I was treated at other dealer ships.I will never go back to Oakland,Walnut Creek or San Jose Mercedes Benz. Keep up the good work.

Arthur

Dec 20, 2013

Keith & Brett worked hard to make the deal. I was about to walk away when Brett called and said he wanted to make it work.

Keith

Dec 18, 2013

Adrian in service was a great help. He answered my questions, did what he said he would do and explained my options. I look forward to dealing will with him in the future, (hopefully not too much :-)). When Adrian wasn't there the other staff were polite and helpful. Your facility is quite comfortable to wait in.

Courtney

Dec 17, 2013

Cliche: Once again, I was treated very kindly. Very good feel. There was a mistake on the original paperwork. I was summoned back for the corrections. It was seamless.

Courtney

Dec 4, 2013

Very low key. More informative than sale event. I was even invited to share my salesperson's lunch! The process was seemless. When the product is what it is there is no need for much more, but my guy went the extra mile.

Dwayne

Dec 4, 2013

Everyone that I interacted with was friendly & helpful. Jessica, the service agent did an excellent job explaining the findings of my vehicle inspection. The inspection results printout is professional and clear. The product is color coded and easy to read.

Karen

Dec 4, 2013

That no member of the staff tried to sell me what they thought I should drive.... event hough I am completely outside of the demographic of the vehicle I leased. The entire staff is top notch.

Angela

Dec 2, 2013

The sales team was very knowledgeable and worked with me in regard to my budget. The experience was Pleasent and I'm excited about my purchase and looking forward to my future with Mercedes.

John

Nov 30, 2013

My wife brought the car in for a tire change and brakes. She was told that the brakes did not need replacement at this time which she and I both appreciated. The service dept. could have changed the brakes and we would have never been aware that it wasn't needed at this time. Thanks.

Christopher

Nov 28, 2013

Chuks is the best sales agent! He did not pressure us at any time. He is friendly and open to discussion on all the alternatives that were available. I really appreciate that he was more concerned about customer service and satisfaction than making a fast sale. I would definitely refer all my friends and colleagues to him for future business. The dealership was very clean, well displayed, easy to find, and dealership personnel were very courteous.

Jeffrey

Nov 28, 2013

I liked not only the car I chose, but the first class organization from the salesman to the managers, the showroom to the building establishment itself and to all who helped make my purchasing experience go as smooth as Mercedes Benz silk.

Jay

Nov 20, 2013

First of all, it is a beautiful and comfortable place to do business. Secondly, the people who work there are straightforward, low pressure and easy to work with, from the GM to the sales team to the parts department.

Joanne

Nov 19, 2013

When I arrived at the Fairfield Dealership, I was very impressed with the facility, the cleanliness of the building, the friendly staff, who smiled and greeted me and who directed me to my sales agent, Josh Salim. Everyone was very accomodating and Josh is pleasant to work with, either by phone, via email and in person. He was very informative and provided me information on the leasing option as this was my first time. He also gave me a good deal on my trade-in. :) What can I say, the overall process was quick, efficient and they made it easy! The organization of the staff was outstanding and I would definitely come back and do business again! Thank you Mercedes-Benz of Fairfield!

Darryl

Nov 14, 2013

This was the most wonderful experience buying a car we have ever had! I wanted to surprise my wife but wasn't ready for the big fight with a car sales person. So I checked out Fairfield Mercedes before I brought my wife shopping for a new car. The people at Mercedes were not pushy of trying to sell me somehting I didn't want! Mr. Ngo "Bao" was so nice and up front with both my wife and I and made us feel very comfortable. Bao introduce us to Haagen and he was soo pleasant to talk to, my wife tried to set him up with a friend of ours! LOL Haagen was such a big help/patience explaining the function of the car to my wife. Thanks for the great experience!

Alex

Nov 13, 2013

Our Mercedes representative took his time to help us with my purchase. He did everything possible to allow me to take the car I wanted home at a reasonable price. The staff here went above and beyond in customer service and satisfaction. They had the patience of no other dealerships I've gone to, I felt horrible for keeping them waiting on my decision to finally purchase my car. I'm very grateful for their service.

Nora

Nov 9, 2013

From the moment my car was on order I was kept informed on the process and service is fantastic. Makes you want to go back and buy another one. First class service.

Gregory

Oct 15, 2013

Salesman (Bernard) was very courteous, friendly, and not pushy. Financing was excellent and I was able to stay within my price range! Also, your Customer Service personnel (Townsend and Lawrence) were excellent and accomodating when I came in for a quick service need the next day.

Ofelia

Oct 9, 2013

Most important is the Excellent Customer Service. People are very friendly especially Linda Pine of the Sales Dept; Mary from the Finance Dept very accommodating in explaining to us the Extended Warranty and Justin who have made an effort to look for better rate for our loan that is affordable to our budget.

Nextlevel As

Oct 1, 2013

Kevin Rogers was outstanding. We bought three cars with Kevin taking the lead. He handled each of our three executives individually, each with different needs and concerns. He listened and then found the proper vehicle for each one.

Loretta

Sep 29, 2013

I was greeted immediately and introduced to a sales agent, who then took care of everything since I wasn't sure of what I wanted. We scoured the lot till we found the perfect fit.

Aguilar

Aug 20, 2013

I had been working with Joshua Salim for some time trying to find the best opportunity. Joshua was by far the most helpful, professional and genuine salesman I have ever worked with in my entire life. At no point was he pushy. He was truly interested in making sure we were content with our financing package and made sure that we found the perfect car. Joshua worked incredibly hard for several months until we were finally ready to purchase. He is personable, relatable and overall a great guy. He made the entire experience smooth and pleasant. His ultimate goal was to make sure we loved the car, and he succeeded! At the end, he offered me a phenomenal package with a favorable interest rate, a manageable payment and a beautiful car. His manager as well as the finance representative (I do not recall her name), were also very personable and easy to work with. I couldnt be more content. We will most definitely be recommending friends and family to Joshua.

Mark

Jul 8, 2013

Bought a Used Car and Traded in a new one. It was a smooth and easy process.

Ride7

May 6, 2012

Sales person need more training said things that they should not say .

dougsdeck

Feb 17, 2012

From first contact to the sell and ongoing follow-up, the customer service at this dealership is exceptional. They mean what they say and deliver on their promises. As most Mercedes owners could say, the car "sells itself" -- it is so well-made. What's better than that? A five-star dealership, and David Long, the General Manager of Mercedes-Benz of Fairfield, oversees just that kind of shop.