Mercedes-Benz Of Daytona Beach reviews

Judy Ronci

Oct 1, 2016

Our salesman was VERY helpful and it all transpired in a timely fashion.

C Baker

Sep 24, 2016

The entire staff is dedicated to customer satisfaction. I have purchased exclusively from this dealership for the past 10 years.

TOMCPA

Sep 19, 2016

Service was timely, car was cleaned as usual and just another great service at the Mercedes dealership. Donuts, cookies and coffee are the best ever. Morning appointment best to insure supply of donuts and cookies. Go Gators! !

Richard Mistarz

Sep 8, 2016

The auxiliary battery in my 2014 MB E-350 failed. It was replaced at no charge under warranty. The service was quick and was scheduled as soon as I reported the problem.

Miche

Sep 6, 2016

I loved Roger Williams, Billy Smith, and Bobby Martin. They all exceeded my expectations. The best car buying experience ever. I love the new GLK.

Bob Zolczer

Sep 4, 2016

The trunk closer on my 2007 SL550 malfunctioned, preventing the convertible top from working. I called Mike Iafanti, who was able to schedule me quickly, resulting in the problem being corrected the same day I brought it in.Mike Iafanti has taken care of my wife's E Class diesel as well as my convertible since we moved to Florida from Connecticut, He has consistently done his best and is a pleasure to deal with.

Walter

Aug 31, 2016

Every time I go in for my service- the staff ( from the person on the phone to the person bringing my car out to me ( washed!)) ,-go out of their way to be kind and thoughtful! - each person knows the answer or the solution to my question . A very well trained company! Always a pleasure to have my service done there.

george S

Aug 26, 2016

Good Job. Always happy with Mike. He does a great job.

Staycie

Aug 24, 2016

Thank you Mike & Tammy for the always pleasurable service experience!!!

Pleased Customer

Aug 22, 2016

Michael Infante is the best Service Representative I have ever had the good fortune to experience his efficient and effective attention to detail. He has never let me down, when Michael gives me a commitment, I can count on it happening. His positive attitude and his "can do" spirit is why I do business at Daytona Mercedes. My wife and I each drive Mercedes because we know Michael will take care of any problem that might arise.

Daniel Tredent

Aug 21, 2016

Service handled promptly and vehicle was ready on time. Service person was friendly and efficient.

misterbarreto

Aug 17, 2016

Two and a half years ago we first met David and leased a 2014 GLK. His professionalism and way of being made the experience special. We promised him we would be back. Yesterday, we just leases a 2017 GLC and the experience was just as good if not even better. He genuinely cares for his customers and hoes above and beyond to get them what they need. We will be back!

Fitz

Aug 15, 2016

Roger Williams is what every car salesman should be. He listens to your needs and is not pushy. The entire staff is very friendly and helpful. Joe Drews from service and Pete Steigerwald from sales. The GM Bobby Martin was very helpful. Great dealership they really care about their customers.

CB

Aug 10, 2016

I found the car I been looking for online and drove 2 1/2 hours to meet sales rep. Pete Steigerwald at the dealership. The car was everything Pete had said it was. Great customer service and I will do business here again. I buy a car every 1-2 years so I know what customer service is suppose to be like and this dealership nailed it.

Cheryl1960

Aug 7, 2016

Came in expecting a full day of haggling about car price and trade in values. However; I was pleasantly surprised. Car buying made easy. Pete Steigerwald was an awesome salesman. He delivered my car right to my door, set my garage door opener and spent an hour and a half with me teaching me all the bells and whistles. I definitely plan on getting all my future vehicles from Pete. Thanks Mecrcedes of Daytona!

shellene

Aug 5, 2016

The Service Department has always been a great group of people to work with.... friendly, efficient & get the job done on time with followup calls throughout the service appointment..My sales person is always David Joseph....extremely efficient!! I will always return to purchase more cars from him and freely recommend him & dealership as a whole to be associated.Shellene

MercGuy

Jul 28, 2016

Pete did an incredible job at finding the exact car I wanted. Hard to find, took a while, and had to go across state to get it, but he got it! Worked an incredible deal for me and made sure I walked out more than happy. Definately went above and beyond. Next car I get is from this guy.

Lilis George

Jul 26, 2016

Replaced a tire that could not be repaired Joe my service man was excellent

H0ffmanavog

Jul 26, 2016

As usual, I had a great experience with the service department. Mike, my service manager treats me with respect, courteousness as well as a high quality of professionalism.

MBDaytona

Jul 19, 2016

As always, I received great, friendly, professional, honest, cost conscience service. The entire staff at this dealership is top notch! I highly recommend this dealership.

max

Jul 9, 2016

Great experience. Frank Kosiba, sales associate, was very professional and courteous. He was instrumental in making purchasing transaction hassle free and efficient. I would recommend Frank and MB Daytona without reservations.

Richard D. Russell

Jul 9, 2016

Service writers set the stage and Joe Drews was new to me. He knew the scheduled service we needed, and took care of us immediately upon arrival. He provided a time for the car to be picked up and it was ready and clean. He noted a problem with one tire which was replaced and returned the next day for an allignment. Joe also assisted me in reprogramming the mobile phones after the system had been reset. The waiting area is clean and well stocked and Joe took time to take me to the cashier when the job was done. His attentention to detail makes him a superior employee in my eyes. I thank you for the opportunity to comment on Joe Drews.

Jstone1221

Jul 8, 2016

DJ and Tom did a great job delivering my car. I needed to pick up car a day earlier than planned and they made it happen.

Linda D

Jul 8, 2016

Was helped immediately on entering the dealership, they were able to pull up my info on their computer though I leaded somewhere else and quickly and satisfactorily maintenance my car and returned it to me clean inside and out. What more can I say?

mountainman

Jul 4, 2016

Frank Kosiba went out of his way to make my experience productive and enjoyable even offering to personally delivery my new SLK out of state to me. The pricing was great and hassle free.

Max

Jul 3, 2016

As far as car buying experiences, this has been the easiest and most pleasant that I have had. I attribute this to my sales associate Mr. Kosiba. He was professional, courteous and very pleasant. Negotiating the price of the car was for the most part hassle free and efficient. Without any qualms, I will recommend Mr. Kosiba and Mercedes-Benz of Daytona to my friends and colleagues.

CMM77

Jun 29, 2016

This was my first scheduled service for my car. I had not worked with Melanie before and she was very helpful, efficient and friendly. She was able to answer all my questions and was very professional.

maggiescatchard

Jun 29, 2016

David (in sales) and Time (in finance) are the greatest! This is my second purchase at your dealership in three years and the experience could not have been improved at all!

Sabrina726

Jun 23, 2016

Manager Dan Barber and service agent Micheal Ioffante are exceptional customer service and support staff. An asset to Mercedes Benz Auto Mall! They never disappoint, always kind, proficient, prompt, caring, respectful. Please thank them for me!Sabrina Lopresti

Fader1937

Jun 15, 2016

Michael got me right in for service without an appointment!the had the correct parts and did the repair!i couldn't have been more satisfied with the service I got.

Elviria

Jun 12, 2016

Joe Drews did a wonderful job of managing the service and keeping me informed. Donita always does a good job with follow up.

ron103

Jun 12, 2016

Called to discuss extended warranty and was advised about phone offers from warranty companies and that Mercedes could offer better. Found that Mercedes did offer better extended warranty packages without hassle.

Stan H.

Jun 10, 2016

First Class operation at MB of Daytona Beach. Will return. Gabby and Bear took care of me and my car. Excellent experience.

Christee Smith

Jun 7, 2016

I did not have nor have I ever had issues with the service on my vehicle or with any customer service related visit.

George Lapshan

Jun 4, 2016

Extremely helpful to my needs and the service was excellent and completed in a timely fashion.I would not consider any other place to have my car serviced.

Paul Van Lengen

Jun 3, 2016

Car was kept longer than expected but we had a loaner so that was fine.

W Mack Ballard

Jun 2, 2016

"Bear" Fulcher is a credit to the dealership. When we recently bought a new car T.L. Kays gave outstanding service in every way.W Mack & Joann Ballard

Jan B.

May 27, 2016

After visiting other M-B dealerships in Central FL, I will never go anywhere else. Our salesman David Donals was awesome, helpful, friendly, welcoming, and knowledgeable. What a pleasure dealing with such caring and helpful people. We'll never go anywhere else.

Scott G.

May 26, 2016

My service advisor, Joseph Drews, always does an excellent job of taking care of me and my Mercedes-Benz. The facilities are modern, having been built in the last few years. There is plenty of room to relax and get something to eat and drink and watch television while I am waiting on my service. Part of the joy of owning a Mercedes-Benz is the knowledge that I will get first-class treatment at my local dealership. Mercedes-Benz of Daytona Beach and Joseph Drews do a great job. Tom Pelchen in the sales department has also given me excellent service, as has Joann Sciulara the receptionist. Mercedes-Benz of Daytona Beach has assembled a great team.

WD Higginbotham Jr

May 26, 2016

The service person (Gabby) could not have been more accommodating and ditto for the receptionist who handled my loaner car.

r moore

May 24, 2016

Good service. Took a little longer than expected but I was provided a loaner car. I will be using this service in the future

CindyE

May 24, 2016

My service advisor Mike is awesome as well as Bobby Martin! I love the special treatment this dealership gives me! Loaner car, follow up and communication! Thank you

Delores Barclay

May 23, 2016

Service was great and affordable i only have 31,000 on my C320 2005

Jamie Sutton

May 22, 2016

I was scheduled for my "B" service and I dropped my car off. Every time I step foot into their Dealership I feel welcomed back. They are pleasant, knowledgeable and genuinely care. I went out to the show room to look at their new cars and my sales agent Tom Pelchan recognized me from the year before and came over to say hello to me. One of the main reasons I purchased my E350 here was because of your sales person Tom. He was very professional, personal, and patient with me. He gained my trust throughout the buying process. When I'm ready to buy another one I wouldn't want to go to anyone else. I live in Orlando and drive over here for the excellent service. Mercedes-Benz of Daytona Beach is a Class Act! Thank you.

R. Eddy

May 21, 2016

Everything was completed as promised, and the vehicle was clean.

Roy Vaughn

May 19, 2016

Support of mike infantile is excellent. I have frequently used this dealer always good results

David M.

May 18, 2016

Tom, was a pleasure to deal with. Very responsive and forthcoming, I had to fly in and he even picked me up from airport.

Susan Holzem

May 11, 2016

Frank Kosiba was our salesman and was terrific. Went above and beyond our expectations during our buying purchase. Would recommend him to our family and friends.

Mr. George

May 7, 2016

As expected, everything was completed without any problems. The staff was very accommodating.I was in and out of the dealership in my expected time frame.

Neil Entwistle

May 5, 2016

Salesman was very professional, polite and knowledgeable.

Richard Marzilli

May 5, 2016

I purchased a used mrecedes from a jacksonville dealer Three days latter I found a oil leak Your dealship took care of the problem no questioned asked I expected to pay for somthing It did not cost a dime. Plus gave me a new mercedes to use while repairs were made. Great service Top shelf

Fab

May 4, 2016

My sales person was professional from start to finish. I ask her to help find a particular car, and she found it for me within 2 weeks. I never felt rushed or pushed to make a decision. She made sure I knew everything there was to know about my car before I left the lot.

Stephany Duvall

Apr 30, 2016

Very friendly and my car was spotless when they washed it :)

Tom Wettlaufer

Apr 27, 2016

Another great service experience. From the initial contact, the getting the loaner car to the contact throughout the day to turning in the loaner and picking up my car. Superb experience.

Geraldine Drewes

Apr 23, 2016

I have been a customer of Mercedes Benz of Daytona Beach for a few years now and am alwayspleased with the quality of service received. Joe Drewes is my service advisor and I could notbe happier with him. He always explains everything in details that a layperson can understand and if honest and just a pleasure to work with.

Roger Leverton

Apr 23, 2016

I moved away from Mercedes in 2013 because of their poor service and over charging on Repairs. I complained but never received a reply. The dealership seemed more interested in money than client satisfaction.Now that the dealership is under new ownership I hope that my past experience will not be repeated. First impressions are good.I have owned / leased a number of Mercedes vehicles over the years and consider them to be superior to most other vehicles and hence my return from BMW

Dietmar Unger

Apr 21, 2016

Repair of the A/C system was very thorough. Only the work that was necessary was done and checked.

ghostrider

Apr 20, 2016

The dealer does quality work and treat the costumers with courtesy and respect. The repair was quality work and the dealer ( technician) justified what and why he was doing the work.

Kevin Robinson

Apr 19, 2016

Came in as a walk in and took care of me in less than two hours. Very friendly and caring staff.

Earl R. Print

Apr 17, 2016

I have been searching for over a year for this particular vehicle...2012 Mercedes Benz E350 Cabriolet. My wife and I drove down from New Bern, NC to purchase this vehicle. The sale representative, Mo Mashak, as well as his associates, made us feel extremely welcomed. All were very knowledgeable and very professional. All questions and concerned were answered satisfactorily. I would, without hesitation, recommend both the dealership and Mr. Mashak to anyone in search of a new or used Mercedes Benz.

Redshirtao

Apr 16, 2016

Total professionals and make you feel as though you are their most important customer!My absolute BEST experience I have ever had at any dealership!!!

carlos iovannitti

Apr 10, 2016

Gabriel is very attentive and cordial. provided me with all pertinent information. the sales person Mohammad is also extremely professional. I am hooked on Mercedez Benz.

Robert Colgan

Apr 9, 2016

My car was being serviced for a recall. Work was completed on the date and in the time promised.

Darcy1

Apr 7, 2016

Dave Donals was my sales representative when I went to test drive and purchase a new CLS 400. He made the experience comfortable, informative and even enjoyable. He was very transparent with the numbers and showed me many different options so that I could make an informed decision. Would highly recommend him to friends and family.

Vincent Raccuglia

Apr 5, 2016

Roger Williams was great He first helped with a warranty repair purchased from another dealer (Ralleye) who were not very interested in providing aid. He also knows that we are interested in Diesels since we have owned 2 previously, so he gave me a call. So now, this E250 is my third!

James L. Tucker

Apr 4, 2016

Everyone at Mercedes of Daytona has been extremely competent and very professional. They continually go the extra mile to assure we are completely satisfied. We thank all of them for there continued service.Jim and Mary Tucker.

S550MB

Apr 1, 2016

Tom is the most experienced, very calm and makes you feel you are a valued customer, and always has the correct answer on the product he is well versed on the Mercedes Brand. I always recommend him.

Mep0007

Mar 27, 2016

My service advisor, Michael Lafanti, goes above and beyond. Always a great experience. I"d like also to give props to Tammy at the car loaner department.

Mary and Bob Belknap

Mar 25, 2016

Our salesman, Frank Kosiba was extremely helpful, informative, nice. The whole experience rates an A+..

Jack Nedorostek

Mar 23, 2016

Very pleased with out experience. No pressure to sell, friendly, informative. Our salesperson was Roger Williams and he showed the car we stopped to see. Unlike other dealerships in the area, the atmosphere was most pleasant and relaxed. Roger showed us the car, answered our questions and then we test drove the car. Never felt like we were being pushed into a sale. Great experience.

Dfulopmd

Mar 23, 2016

I have to find the dealership very knowledgeable and friendly and easy to deal with. My sales person has been sending me my vehicles for over five years. He is excellent and knowing the product and knowing what I want. He's always willing to help without hesitation. The dealership has excellent customer .

Susan ULYATE

Mar 22, 2016

The only bad experience that I can say in this visit is that the AC system in the waiting area is way off, It was Very cold !!!

jorviv

Mar 21, 2016

Great sales team. They go all the way to try to satisfy you when making a deal. Only drawback is very high dealer fees Over $700.

Ghandi

Mar 14, 2016

Fhe physical experience was good; my service manager was excellent, shop was bright and clean and free coffee and donuts.! Wait. I can't say free because I paid over $500 for essentially an oil change , brake fluid replacement and tire rotation. Much too expensive for me. I will find somewhere else to service my car.

Jill Reynolds

Mar 13, 2016

Thanks Gabby for a great experience and taking care of the issues.

Magnolia

Feb 28, 2016

This was my first Mercedes-Benz purchase and first visit to this dealership. Previously used Lexus dealership in Melbourne for many years. I wanted a local dealer for my next purchase and had decided that the 2016 Benz GLC300 was the perfect choice. I test-drive two models, and ended up making a purchase the same day. Very professional and easy transaction. I didn't feel pressured or rushed. Have not yet used the service facility but have heard good things about it from friends. I'm very pleased to have a "home town" dealership off this quality close by.

David Owens

Feb 26, 2016

Appreciated the loaner while getting mine serviced. Task was completed in a timely manner. I always request Mark Wheeler do my work as I feel he is very thorough and careful with my needs.

K&A Down

Feb 22, 2016

Best car buying experience we have experienced, and we have had numerous. From beginning to end, extremely impressed!

Car Service Daytona

Feb 17, 2016

The service is excellent there. You do what is necessary to maintain performance. You don't try to talk me into things I don't need.I did not know that I am to schedule to get a loaner car, while mine is there for service. The lady was a little put out that I did not reserve a car. Since it has never been an issue before now, I did not know I needed to do that.

Padre3245

Jan 29, 2016

Every aspect of the visit was pleasant an without pressure. I was on my way in 30 minutes and the repair was exact. Personnel were courteous and professional. My dealings with Daytona Mercedes Benz has been the best in my 72 years with 56 years of driving and buying automobiles.

jfaulkner82

Jan 28, 2016

I'm on my second vehicle form Mercedes Benz of Daytona. I'm in love with the store, the staff is always extremely courteous and funny. It's always a pleasant experience. Looking forward to going back!

EDDIEW

Jan 21, 2016

just bought my second mercedes from roger williams at daytona mercedes benz. great experience. roger goes over and above for his customers.

Zsuzsanna Koerner

Jan 8, 2016

Excellent, personalized, no pressure service, immediate response to questions/problems.Good atmosphere, make you feel at home. My service adviser, Mr. Mike Iafanti, always explains patiently any questions/concerns I may have and finds the best solution.

maggiemae

Jan 8, 2016

Always excellent service at Mercedes Benz of Daytona. My service advisor Mike Ianfanti called me several times to advise me the status of my repairs. They were made in a timely manner, car washed, and picked up by me. Highly recommend this dealership!

George J. L.

Dec 31, 2015

they were the sixth car dealer i visited, they offered the best discount with the highest trade in, and when i presented them with proof of recent work performed on my trade they increased the amount offered. Without question this was the best buying experience we have had in 45 years of buying cars!!!!!!!

GinGinI

Dec 31, 2015

Go to the dealer for service is painless. It is very comfortable and great cookies. Also some pretty cars to look at while there. I don't think that they could do anything else to make the time waiting easier.

Springer89HD

Dec 29, 2015

The car was serviced in a few hours and a loaner car was provided. Work was completed to my satisfaction. I think the windshield washer charge was a bit steep.

GEORGE J L.

Dec 27, 2015

NO HASSLE, FRIENDLY, PROFESSIONAL, HONEST, REWARDING EXPERIENCE.....THEY IMMEDIATELY GAVE US AN HONEST TRADE-IN, AND DIDN'T ADD ON 'DEALER CHARGES' , THE CAR IS BEYOND OUR DREAMS, WE STILL CAN'T BELIEVE IT.....OUR FRIENDS AND NEIGHBORS KEEP STOPPING BY TO LOOK AT THE CAR....AND I AM MORE THAN HAPPY TO SHARE THIS EXPERIENCE WITH THEM....MADE AN UNFORGETTABLE CHRISTMAS....MY KIDS ARE LINING UP TO GET THIS HAND ME DOWN....WHICH WILL BE A LONG WAIT.....WHAT A CAR...... WE WOULD RECOMMEND THIS DEALERSHIP TO ANYONE, ANY WHERE,,,,,,OUR SALESMAN WAS WILLING TO COME TO OUR HOUSE TO PICK UP OUR TRADE-IN...ON CHRISTMAS EVE NO LESS......HOPE, AND EXPECT THEIR SERVICE DEPT TO BE AS REWARDING AN EXPERIENCE......THANK YOU DAYTONA BEACH MERCEDES-BENZ.....

Joe Lombard

Dec 15, 2015

Service Dept. Joe Drewes, Christian, manager Dan Barber are all professional, they bend over backwards to make sure that you are happy with the service that they provide. They are a great team together and they go out of their way to make sure that any work performed on your auto. is done correctly and professionally. It is a pleasure to deal with honest people.

Mike Miami

Dec 10, 2015

A long drive from Ft Lauderdale but worth it, Very friendly bunch.Mike

L Hurley

Dec 9, 2015

Megan is a great sales person. Everything was handled quickly and efficiently. Can't say enough nice comments. She made the experience want me to buy from her again.

Bob

Dec 6, 2015

This is my third Mercedes at Mercedes-Benz of Daytona and each one gets easier and easier thanks a lot for making it so enjoyable

D&E Enterprises

Dec 5, 2015

Called to make service appointment at 11: am for the same day. Service was scheduled for that afternoon. We arrived at 2: pm they took the car right in. We were provided a rental loaner, ran an errand. Returned to dealer 2: hours later, our car was ready serviced and washed. No charge for their loaner car. Nice people, great service department. Elliott Smith D&E Enterprises.

Len Janssen

Dec 3, 2015

Service on my car was completed in time designated...

Tom Garrison

Dec 3, 2015

I bought my 2016 S Class Coup from Roger Williams at Daytona Mercedes and have had it serviced by the service manager Mike Iafanti. Both gentlemen are spectacular to work with and I would recommend them and the dealership highly.

Joanne DAngiolillo

Nov 30, 2015

Pete Steigerwald was very professional and knowledgeable about Mercedes. He made sure he showed us how to use all of the equipment the car has to offer. He even set up the Radio for us and how to use the memory seat settings.. Awesome experience buying a vehicle. We sent our neighbors there to him since they were looking for the same type of car.

Oliver inscoe

Nov 28, 2015

TL Kay's made our ordering experience so easy. He was very helpful and kept us informed along the process. We had visited the dealership several times and decided if we were to buy a Mercedes we would use this saleman as he was so pleasant to work with, and was very informative.

J. Paul Wetzel

Nov 26, 2015

Gabby did an excellent job! Qick and friendly. Thanks!

Winnie

Nov 26, 2015

My car was handled in a very efficient manner. Service B was completed and they called when the service was Finished. They had it freshly washed and the interior was spotless .

rpfishel

Nov 24, 2015

CPO service after first 10000 miles. CPO offer at purchase included first two annual services. This was the most comprehensive annual service I have ever experienced. Easy to setup appointment, very good communication via text, vehicle clean on return.

Jean A. Cross

Nov 23, 2015

I was treated with great courtesy and your service advisor was most helpful. Since the problem should have been caught by my Mercedes dealer in Toronto when they did an annual service inearly October I was very pleased to find it was a simple fix which you did very quickly and alsowashed my car which was a much appreciated surprize.

Richard Mistarz

Nov 23, 2015

My service adviser Michael Lafanti, did an excellent job of trying to solve my service problems to my satisfaction.

John A Walsh,MD

Nov 22, 2015

Michael Infanti has given me the absolute best service from any Mercedes Dealers that I have service. It is the service dept which I give the highest marks to and the eason I would recommend Daytona Mercedes to anyone

James Brady

Nov 21, 2015

Have owned many Mercedes, first time buying from a dealership. It was an excellent experience. My sales person was very knowledgeable, professional and guided me through the entire process. Facility is beautiful and makes the customer feel the exclusivity of the ownership of a Mercedes. I have owned Jaguars, Bentlys, and Land Rovers and this was by far my best experience in thirty five years of automobile purchases. I run a high end classic car event and auction and work with people like DuPont.

Norman E Hoffman, Ph.D

Nov 20, 2015

I am always pleased with Michael's attentivenss and professonalism.

Fran Murphy

Nov 18, 2015

We had to have some warranty work done. Scottie and Dale the tech took excellent care of me. We talked through the problem with the car and got it resolved.

traveling man

Nov 15, 2015

From the moment I made my first call for an appointment I was treated first class. Scottie Christian understood we were traveling away from home with 2 dogs which makes things more difficult. Parts were ordered, updates were constantly given and when the part came in we were notified, He was great! Dale was the technician doing the repair and even he came out several times to the waiting room to update us. Everyone who passed by said hello to our 2 dogs. We were out in a short time. I could not ask for more!

Derrick T.

Nov 14, 2015

All of my service requests were completed to my satisfaction.

Dean7576

Nov 14, 2015

Scottie, The service rep was professional and friendly . Appointment was scheduled quickly and done on time. Scottie kept me informed of service needed .. Thanks Dean

Wayne Roeder

Nov 13, 2015

Nice facility and people, our salesman did a great job and we are happy with the purchase.

Dalia fulop

Nov 12, 2015

Overall excellent no hustle minimal wait to do papersSalesman is excellent Knows his job well

Clark Alger

Nov 11, 2015

Simply stated,MB of Daytona Beach has the most competent, courteous and professional technical staff in this area. I have dealt with MB dealerships in Atlanta and Jacksonville for 30 years and none compare with MB of Daytona Beach esp.Micheal Infanti..Best of Class gentlemen.

Dawn De Jesus

Nov 11, 2015

Everyone we came in contact with from our sales person, Mo, to our finance guy could not have been nicer or easier to work with!!!

Michael A

Nov 11, 2015

I live in Winter Park, FL and they delivered the vehicle to my house. I never had to visit the dealership!

Puzant09

Nov 11, 2015

The entire service staff from advisor, to mechanic, manager and the car loaner rep are very professional and friendly. They truly care. I have been a customer since 1984.

Eleanor Griffin

Oct 3, 2015

Our experience at Mercedes Benz of Daytona Beach was efficient and informative. Our salesperson, Pete Steigerwald was knowledge with all aspects of the C 300's without being "pushy." Car shopping is usually not a pleasant experience but Pete made this quite enjoyable.

shaqman

Sep 30, 2015

I made an appointment to get my car serviced and ended being late for my appointment. When I arrived they had my loaner ready. I planned on picking the car up at 530 but received a call that my car was ready at 230. I dropped off the loaner and my car was clean and ready. Exceeded my expectations. Ask for Mike in service.

Mary

Sep 24, 2015

David handled my order vey professional. Kept me informed of the delivery date of my car, Showed me every feature on the car. I would highly recommend him to my friends as a terrific salesman!!!

Ed Helpling

Sep 13, 2015

I took my car to the dealership for an intermittent convertible top malfunction. Naturally, after three weeks of the top not working, it worked perfectly when at the dealership. Rather than just returning the car to me immediately without checking the top operation out, they kept the car for a few days and verified that all of the switches, relays, etc. were functioning properly.

Celeste Connolly

Sep 12, 2015

Mike was very helpful and great to work with. My experience with Daytona Mercedes Benz is always pleasant. It is great to have a loaner car as my Benz is my only car.Thank you and keep up the good work!

Elizabeth K. Steen

Sep 12, 2015

Mercedes-Benz Dealership is an an excellent dealership in everyway.

Happy Happy

Sep 12, 2015

David Joseph is by far the best salesman we have ever dealt with. He was very through explaining all details of the car. Prompt in answering all questions.

mwalters

Sep 11, 2015

Mike Lafanti has taken care of my service needs for 2 years he is a pleasure to deal with. I have never dealt with a service department that gave me such confidence in the their ability to make it right,a stress free visit with professionals.Thanks All

Frank

Sep 8, 2015

Only dealership within 100 miles of St. Augustine, FL that works on RV Sprinter chassis. Have Good Sam extended service plan and Scott did not have a problem servicing my RV

Bruce Morrison

Sep 7, 2015

100% better than my last service experience which was horrible. Additionally due to my last experience the service manager had promised this service would be on Mercedes...That did not happen, I had to go ahead and use my last warranty voucher I had paid for.

george

Sep 6, 2015

Very professional through out: Greeted pleasantly upon entering the dealership You're told what needs to be done before work is actually done. Self serve free snack bar is available while service is in process. Car is washed and vacuumed when service is completed.

Piet and Patty van Roon

Sep 4, 2015

Buying process was very good, especially the fact that your sales associate Mr. Roger Williams was not at all "pushy". Keep that up.Customer service was very good especially providing loaners without charge.It was a reason to buy with your Daytona Mercedes..The only thing I did not expect was that our old Mercedes could not be repaired, however others could not find it either..It was anyhow time for a change and we are happy with our Mercedes 2013.Regards Piet and Patty van Roon

SoHappy

Sep 4, 2015

After having a very unpleasant experience at our local dealership we decided to drive 1 1/2 hours to your Daytona dealership. We spoke to Mo on the phone before driving down so when we arrived he had several vehicles for us to drive. Once it was established that what we were looking for wasn't available Mo helped us put together an order for a 2016 model that matched all the items on our wish list. The previous dealer had the day before told us the 2016's weren't available yet. (it was apparent that they were just trying to unload their 2015 inventory) We had made it very clear to both the local dealer and Mo that we were willing to wait in order to get exactly what we wanted. Mo was more than happy to make that happen. He took his time to explain all the options as we designed our new GL. He was not only very knowledgeable but enjoyable to work with. Throughout our dealings with Mo it was very apparent that not only does he enjoy what he does but that he both admires and respects the owner of the dealership. Tim D. was also very pleasant, honest and helpful. He made the paper work go very smoothly and was able to accommodate some additions so we wouldn't have to make the 1 1/2 hr. drive back down. Both Mo and Tim were very personable and we would not hesitate to recommend your dealership or them.

Jlev123

Aug 27, 2015

Dan and the entire service department always make sure everything is convenient for me and always makes sure service is done right and that I am completely satisfied :-)

Canes386

Aug 25, 2015

From the moment I walked through the door the receptionist, salesman and finance guys were friendly, never overbearing for a sale. This is what customer service is all about!!

J Groeschner

Aug 23, 2015

Top notch service and customer care. Mike, the service manager, personally handled my vehicles care, kept me informed of the issues, estimated repair times, and costs. The car was returned in immaculate condition and had been cleaned and detailed. Very pleased with the service from Mercedes Benz of Daytona.

Jeff Q

Aug 20, 2015

Made the buying process easy. They addressed all of my concerns and even overnighted a few items that I left in my old car. I would recommend this dealership.

Bob Gordon

Aug 16, 2015

Great car, great service. Tom Pelchen did a great job. His service team was great and the team that prepped the car for delivery also did a great job.

KR

Aug 15, 2015

By far the BEST car buying experience ever! The entire staff at Mercedes-Benz of Daytona Beach was AMAZING from beginning to end. I contacted Gary Yeomans/Billy Smith about a car that I saw online on Saturday. Right away, Billy was on the phone with me. He was personable, and more than helpful and efficient. Since I live over 200 miles from their dealership, Billy did everything he could to get me started and basically closed the deal over the phone. On Sunday, I drove to Daytona and was greeted immediately by David Joseph. DJ was organized, so pleasant to work with, and finally a salesman who actually understood and took the time to explain all the features of the car. And yes, there are a lot of amazing technical features! The car was beautifuljust as promised. DJ was flawless in finalizing the deal, and kept the paperwork moving. Financing was a breeze. By Sunday afternoon, I was driving home in my new Mercedes. Since my purchase, Ive received consistent follow-up from DJ, Billy and Gary. You don't get that kind of service very often. I will HIGHLY recommended them to my friends & family. THANK YOU EVERYONE at MBDB! I LOVE MY C300!!!

Harold and Marla Guess

Aug 6, 2015

Great experience! Salesman and staff went above and beyond to assure our visit was a memorable one. There was no back and forth...it was straight forward and to the point. The deal was done! We will definitely buy again. Thank you so much! We absolutely LOVE our GLK350!

David B

Aug 4, 2015

I can not begin to explain how wonderful I think this dealership has been to work with. From the purchases of 2 cars and now a tremendous experience with service that greatly exceeded any expectations I had. Although I live quite a distance from their dealership I have already recommended to two friends with Mercedes to go the extra miles for service. There is a great difference between what is available in the Orlando area and what I received in Daytona Beach.

preston1

Aug 4, 2015

I was completely satisfied with your service, this is the second car I purchase from Mo Mashak he has a thorough understanding of your products, he listens to what I, want and it was a completely enjoyable experience, I would definitely recommend your dealership and especially Mo.

Mike P

Aug 1, 2015

Tom Pelchen, Scottie Christian and MB Daytona have exceeded my expectations in every way. Not only do I feel that I got a decent deal when purchasing my car, the service after the fact has been far better than I ever could have expected. When I needed service to fix an item, I arrived at 10:00 am on a Friday morning. The place was very busy so they offered a loner car. My repair should have taken an hour or two. Scottie, my service adviser, knew I was from Orlando therefore a loner wasn't a big help for an hour or two long repair so he immediately had a technician work on the issue. To make a long story short, I was back on the road, in my own car, within 30 minutes. On top of that, the trim piece that I had broken wasn't covered by warranty and should have cost about $500. They shook my hand and billed me $0. I can't imagine buying or servicing a car anywhere else. I live in Orlando and will tell you that the 50 minute drive is well worth it.

Mulki

Jul 27, 2015

it is a good dealership. No pressure sale.they treat you well.

DK

Jul 25, 2015

Roger did a great job.Although we had pretty much nailed down the offer prior to me stepping into the dealership, I appreciated the fact that the dealership stuck to the proposal, and did not try the bait and switch practice that some dealerships adopt.Roger did a great job going through the car features without wasting my time, which was appreciated as well.Overall, it was a great experience, and I would recommend Roger and the DB dealership.

Simryn

Jul 22, 2015

Mike afanti was great as usual. I had my a/c cleaned and the mold smell went away just like they said it was going to. They provided s drop off and pick up from my work when the work was promptly done.

Jim Roberts

Jul 21, 2015

Courteous, timely and convenient service. The loaner car was especially appreciated.

E350

Jul 21, 2015

Mike is my man in service. Just last week arranged for a noce looking loaner and called with an update and also when my car was ready. Always washed and vacuumed. Nice touch. Snacks are available and waiting area is comfortable,. No complaints. GOOD JOB GARY Y

T. Curry

Jul 20, 2015

Stop & start feature was not working. After dealer checked the car's systems I was told that feature would work only under the proper parameters. While driving from the dealers to home (40 miles), the system worked at 3 traffic lights. It has worked only once since then. The manual also states that the system works only under certain parameters. Hot weather seems to have an adverse affect on the system. Have to wait for cooler weather to enjoy stop & start. Back to the drawing board. Dealer rep was professional, courteous and helpful.

SLK250

Jul 16, 2015

Professional and patient in ensuring that we got the car and deal that we were happy with. Would recommend over other dealers in NE and Central Florida.

Cynthia R. Marotz

Jul 15, 2015

Mr. David Joseph is a very nice man who treated us very well thoughout the entire purchasing experience. He is very honest and was very knowledgeable. I would say he went above and beyond my expectations.

Ed Charbonnier

Jul 11, 2015

As I stated in a previous review, DJ did an excellent job of convincing me that I deserved the MB, C250 that I was previewing. TL was very helpful in my follow questions and assured me thatif I couldn't resolve the situation on my own (Sirius radio access) then I should bring the carin and either he or DJ would walk me through the process. Both men were very professional.

Samantha Pope

Jul 11, 2015

Awesome experience at MB of Daytona Beach. Staff went above and beyond to make our visit the best it could possibly be!

Doug

Jul 10, 2015

We're new to the area and glad we found this dealership. Very accommodating and competent.

shane,vickie

Jul 10, 2015

Excellent service and Customer Care!!!!The absolute Best.Great service person and took care of the recall and is an asset to your compay.thank you so much

Peter Cavaliere

Jul 9, 2015

Scottie was very easy to work with, as was the lady that signed me up for the loaner car. I was told the service would take about 3 hours and the completion of the service was well within that time frame. In addition, I was not rushed to return to the dealership, and the loaner car, a 2015 GLK was fun to drive. In fact, it worked out well because that is the model we are considering for our next purchase in early 2016. Also, before I left the dealership, Scottie asked if we wanted the car washed...a nice touch.

Happy

Jul 8, 2015

Bobby helped me get out of the lease. TL worked with me all day to find the perfect car. Tim got me the best price. Ray set my new car up. VERY HAPPY !!! Love my new car...Thank you !!!!

Harry

Jul 7, 2015

Excellent Benz dealer. Knowledgeable service. Benz service prices are no more expensive than most other dealers, whether it be foreign or domestic brands. Believe me; I've had experience at both.You will have an enjoyable shopping experience at Mercedes Benz at Daytona Beach. I will buy there again.

Brown Cici

Jul 6, 2015

Met with Tim in Finance department to renew my warranty. He is very efficient, friendly, polite and a pleasure to do business with---AND very honest about pricing etc.

carolyn day

Jul 1, 2015

We went into Mercedes of Daytona Beach knowing what we wanted and were told by our sales rep. Roger Williams that they didn't have it but could find it because they had access to inventory all over the country. A few clicks on his computer and our SUV was found in Colorado Springs. It was the easiest thing we have done in a long time and the attention and service we got was impeccable. Some 10 days later we drove out in our dream vehicle.

carguy

Jun 25, 2015

My wife and me went to dealership & spoke & purchased a vehicle from Roger Williams. What a great salesman ,fast courteous,understanding of our time expedited our sale professionally & quickly. Thank You & thanks to dealership. Nick & Rose

David L.Amlund

Jun 21, 2015

Outstanding as always...great atmosphere comfortable. I drive from South Orlando just for my service on both vehicles. Mike has always serviced our vehicles. Thank you Mike.

jewel

Jun 20, 2015

we have several mercedes serviced through this dealer and they have always taken care of all of them with great experiences. you could not find a better dealer.

Clarence Cloak

Jun 17, 2015

T L Kays is your greatest asset! Being in sales myself, he is an excellent sales person with rare qualities. You should be very proud to have him as a member of your team.

Larry Johns

Jun 17, 2015

Roger Williams with Daytona Beach Mercedes did a Great job! He kept calling me until I responded and I'm glad I did. He got me exactly the car I wanted and gave me a great deal. The whole experience was a pleasure and I will continue to be a repeat customer. Roger is a big asset to the company! It was definitely worth the 3 hour drive to get there.

Desiree

Jun 12, 2015

Mike Iaffanti always does a great job at getting things done fast and efficiently. No complaints.

William A. Daley

Jun 10, 2015

I was very satisfied with the sales representation by the sales representative.T.L. Kays he represents Mercedes-Benz with pride, experience and expertise.

Bob Coyne

Jun 9, 2015

As always great service! From the moment I called for service until I picked up my car they kept me up to date on my cars status.

Will Milton

Jun 9, 2015

Excellent service... Took care of the problem... In & out... Great hospitality...

Terry Wagner

Jun 7, 2015

Loaner car was ready. Car was even delivered, washed inside and out.

mymercedes0606

Jun 6, 2015

Great place , Great people. We keep coming back.TL KAYS never lets us down. And we don't see Andrais nameListed below in Finance. It was a pleasure to deal with him. He made everything go so smoothly .

Ayman

Jun 3, 2015

Moe was excellent , very informative and professional , he comfortably negotiated the deal with the manager, I highly recommend him .he gave my wife and I a good explanation of the car

David B

Jun 2, 2015

I purchased a used Mercedes over the phone. I thought I was over paying but wanted the car at a price I thought was a little bit high. I believe you can never over pay if you are willing to pay the price for what you are purchasing and I was. When I finally got there, thanks to your sending a driver to pick me up in ORLANDO no less, the car was indeed very nice. I didn't truly appreciate it though until I took a friend out to dinner that night. I enjoyed the top down but he and his brother scrutinized the car and they were in such awe that only then I realized just what a good deal I truly had gotten. I knew I was buying a low mileage car but this car is in nicer condition than many of the new vehicles I have purchased. I can't thank you enough for working the deal with a stranger "over the phone." The purchasing process is usually where dealers get a bad rap and often justified. However in this case I can only sing your praises and I believe I am someone that truly knows car dealerships from the inside out. I managed many car dealerships back in the 70's and prided myself on putting the customer first. For the past 40+ years I have never been far from the business. Over the past 10 or so years I have purchased about 10 cars and trucks a year for my business and friends and the entire time dealing with Roger and your managers I was living in the past, experiencing what I strived for in my dealerships for all those years. I don't usually sing anyone's praises after only one experience but this transaction warrants an exception to that rule. THANK YOU

tomcat

Jun 2, 2015

Because that's how I feel the experience was.at the Daytona Mercedes Benz Dealership. I will continue to have my E350 Mercedes serviced there.

Gary R. Libby

May 31, 2015

Once again I was totally satisfied with the attention to detail, quality of work and the professionalism of staff at the dealership. A very good total experience!

William Dellecker

May 31, 2015

Mike Iafante is a knowledgeable professional and a pleasure to deal with.

Cathy

May 28, 2015

Magen was like buying a car from a friend. Our experience was great. I rate it Excellent. Thanks Magen. From Cathy

RedCLK

May 28, 2015

I always bring my Mercedes here for routine or required service. The staff are always very friendly and answer any questions that I might have regarding maintenance or other issues. It seems to me that customers with bad experiences are more apt to complain and very few share the good. I feel it's better to share the positive experiences and this dealership is the best.

jcdawg

May 26, 2015

This was the best customer service I have ever experienced in my lifetime (66 years) at any service department at any car dealership. My sincerest appreciation and deepest gratitude to Mr. Dan Barber, Service and Parts Director, and to Mr. Charles "Gabby" Davila, Service Advisor for making all this possible!!! The Mercedes-Benz dealership, in providing the most experienced, professional, personable and thoroughly efficient service via these two gentlemen, made my wait (less than one hour) an enjoyable one. The car alarm on my Mercedes 2004 C-230 would sound intermittently (for no apparent reason) and needed to be replaced. I was prepared to wait half a day and could not believe it when my total time spent at the dealership (with no advance reservation) turned out to be 45 to 50 minutes (from drive-in to drive-out). As long as Mr. Dan Barber and Mr. Charles "Gabby" Davila remain at this dealership, they will have my business for life!!! Jim Watson

Springer89HD

May 26, 2015

Friendly and knowledgeable staff made my purchase pleasant. Follow-up was more than adequate and I would recommend this dealership to anyone wanting to purchase a Mercedes.

dbrinson

May 25, 2015

T.L. was great....very knowledgeable about the car and it's features and always a true professional. I found the video links very helpful! Great experience.

RENATA HERRERA

May 22, 2015

Very satisfied with this dealership. Customer service is the best. Everyone extremely professional, courteous & friendly.

Jon s Rosenberg

May 20, 2015

Mike in service is excellent, every time, xxxxxxxxxxx

glk350

May 20, 2015

We recently moved to Volusia County and this was our first visit to Mercedes Benz of Daytona Beach. As expected Friendly service, clean facility and pleasant amenities while waiting for the service to be completed.

seaside89

May 18, 2015

This is the second Mercedes that I have bought from the same place and the same salesmen David. For my second car I told him what I wanted and he looked for one just for me. Even found the color that I wanted. All I have to do is call him if I have any problems. They always treat you great. Every part that you go through each person was very helpful and helped in anyway possible. The service dept. also goes out of there way to accommodate you. Would highly recommend this dealer ship to everyone that is looking for a great quality car.

Beachgirl-Joey

May 7, 2015

I would call it more like visiting your extended family, rather than an experience. It was personable, warm, kind, understanding and informative. I would never go anyplace else. What else could you say but they should be the #1 Auto Dealership in the world.Joey

Beard

May 4, 2015

Extremely satisfied with our recent purchase of new vehicle. Our salesman, David Donals, was extremely helpful, and knowledgeable for all of our needs. Would highly recommend this dealership to all our family and friends.

b&b

Apr 30, 2015

Salesman, was very patient and professional. He spent much time with us over several visits through the pre owned Inventory. When we mentioned that we might be interested in an SLK he showed us one that had just come in and hadn't even been cleaned up yet but had everything we wanted on the car including the color. He spent much time showing us all of the features of the car. Post delivery, salesman has arranged arranged to have a scrape on the underside of the front bumper cowling, which was not previously noticed promptly repaired.

Kathy

Apr 15, 2015

Always a great experience, I have been coming to this deaerlship for 13 years. It doesn't get better. Thanks to Tim A

Tami

Apr 12, 2015

Michael is awesome! I won't bring my car in unless he is there :-) I trust what he tells me and know he will get the job done in a timely fashion. He is always willing to work around my crazy work schedule.

Laura

Apr 10, 2015

As always, my service experience was superior. Mike takes care of everything quickly for me. Can't say enough great comments!

C. Schnelli

Apr 7, 2015

I was in Florida from Pennsylvania and I could not be happier with the service I received. The repair was made within an hour which allowed me to keep my schedule of heading home the following morning. Hats off to the service department and a big thanks to Joe Drewes and his service team's help.

Bob

Apr 6, 2015

Our buying experience with David Joseph was outstanding. He did everything he said he would do and more. He definetly showed alot of integrity and proffesionalism and has earned our respect in return.Our experiences with the rest of the dealership team have also been pleasant.We would highly recommend this dealership for your next purchase.

Julie Johnson

Apr 6, 2015

I always have a wonderful experience with Mercedes in Daytona Beach. Our service man Mike Iafanti is the best!

John K

Apr 6, 2015

They team out there at the Mercedes Auto Mall in Daytona is Fantastic! While service, by definition, is a pain, they go above and beyond to make it comfortable. The car is always ready when promised, free loaners always available and it always comes back washed. They don't try to upsell, just get it in and get it out!

Mark K

Apr 5, 2015

TL and the entire staff at MB of Daytona Beach were great to work with. They made car buying a terrific experience. They gave a fair price on both buying a used car and on our trade. They were professional and courteous throughout the entire process. I would not hesitate to go back for our future car buying needs.

Hommee

Apr 4, 2015

Slightly expensive for the service it was done in replacing oil and break fluids on a 19,000 miles chech up. The other services done were only check status. Also a $ 70.00 charge for rotating the tires was a little overpriced. Other dealers charge approximately $20.00.

Jo pierce

Apr 2, 2015

The most pleasant experience I've ever had in purchasing a vehicle. Roger Williams was a pleasure to work with! What a treat to have my car ready for me on the show room floor! We came from out of state to make the purchase - would do it again! Thank you! Love my car!

Patricia Mayer

Apr 1, 2015

Prompt and courteous serviceAppointment made for service in a timely mannerAlways a pleasure to have my cars serviced. Dealersbip goes out of their way to make it a good relationship.

myty32110

Mar 21, 2015

this was a easy process from start to end. went for a regular service and then informed service of sound from the ac. they repaired researched it and then repaired it. This was one of my easiest repairs/service I have ever had. Down to the delivery of my car so I didn't have to miss work. Service like this will keep me coming back for service and to purchase y cars.

Rudy christian

Mar 20, 2015

Excellent ... Fast.... Efficient !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Shirley

Mar 20, 2015

Happy with the service, with my rep, the condition of building inside and out and the friendly service of all

BaahBen

Mar 19, 2015

We have been using this dealership for more than 10 years to service our cars. They have always done a good job. Their new facilities are first class. Tim, our Service advisor, has done a very good job for us with three Mercedes over the years.

sherrykay2003

Mar 19, 2015

Mike and his team were amazing as always!!! I got a loaner car and everything was done in a timely manner. Car was also washed and vacuumed :)

Thaddeus L. Collins

Mar 17, 2015

Went in for a minor recall without an appointment. The situation was taken care of in a short period of time and courtesy services were included, i.e. clock setting and car wash.

Dave

Mar 6, 2015

My wife's ML350 was due for regular maintenance. The appointment was easy to make and the time it took to complete the service was reasonable. We were provided courtesy vehicle to assist us during the appointment.

R. Mistarz

Mar 5, 2015

The fuel tank on my 2004 Mercedes Benz E320 was replaced under a special factory extended warranty, at no cost to me.I was supplied a loaner car for the days it took to obtain all the necessary parts.

Garry Shanholtz

Feb 26, 2015

We received great service, as our air conditioner was not working in our new GL550.

Happy customer

Feb 26, 2015

Excellent experience. I was in & out quickly with a loaner car while my car was being serviced. Since it was a Saturday, I was told I could even keep the loaner till Monday if I wanted. Repair bill came in at total expected - no added on costs. Purchased my vehicle here 2 years ago and will continue getting service here and will also buy next vehicle here.

Jimsherry

Feb 26, 2015

Tim in service is the best and most helpful service person I have ever dealt with.Megan in sales is professional, knowledgeable and personable. Overall the dealership is the best I have ever dealt with. Jim sherry

Feacher58Jones

Feb 26, 2015

My appointment was scheduled 5:00 or 5:30, because of an accident I was unable to get there until between 7:00 P.M. The Dealer ship was closed when I finally reached there.. David Donals was very patient as well as Andre Tackey. Even though the hour was late no one was pressuring me to hurry up. This is my second time purchasing a Mercedes. I researched the vehicle and had a good idea what I wanted in a car before going to Daytona Mercedes. David searched to find the model and assessories I wanted he also answered my remaining questions as well as working with me in financing, determining a payment schedule that worked for me. He delivered the vehicle and made sure I understood all the operating systems. At no time did I feel any pressure to buy, it was more like an education as to why my selection was the best choice. 100% satisfied customer. Making this a most pleasurable experience."

Sue H.

Feb 24, 2015

We love this dealership. All of the staff are helpful, checking to make sure of your needs if you are a waiting customer. I drive 30+ miles just for an oil change, new wipers, anything that my car needs. It all happens here!!

Heathrow Resident

Feb 23, 2015

Customer service extraordinaire. Exemplary treatment is the rule at MBDB not the exception. It was such a positive experience that I purchased two (2) vehicles from David Joseph, the consummate professional in the past 9 months. Additionally, Danita Guindi, Tim Dalzell, Tim Aldridge, and Tammy Herman go to great lengths to make you feel welcome and part of the dealership family, and not that of a customer.

Craig Moore

Feb 21, 2015

All the work went well. Mike Iafanti is always most helpful, a real pleasure to deal with.

Lilis

Feb 21, 2015

Joe in service took care of my car, I am sure the problem was not a normal fix, but he and the service manager took care of it all!!! I do believe they went above and beyond what most dealers would have done for their client!!!I am a very happy customer!!!

PREFER NOT TO SAY

Feb 21, 2015

The service is very good, but because of the make of the car, it is usually expensive.Other than that, we are very satisfied with this dealership.

MB Driver

Feb 21, 2015

The treatment I have received at this dealership has always been exemplary. The folks here are always friendly and go out of their way to give me the VIP treatment.

Jen S

Feb 20, 2015

Thank you for great service. I had a not so pleasant experience with a Jacksonville dealership. Daytona Mercedes is first class!

Sharon G. Kinkead

Feb 20, 2015

My salesman was knowledgeable and personable. At no time was he the "pushy" salesman that everyone hates. I would send any of my friends to Frank Kosiba.

guenter

Feb 20, 2015

helpful and fast and very courteous service,thanks.The service experience was excellent, I was very pleased the way everybody greeted and treated me..also the car was ready and cleaned as promised.

LFNFL

Feb 2, 2015

I purchased a gently used vehicle from MBDB and was extremely impressed and satisfied with my experience; from the professional, gregarious staff to the tremendous value the dealership extended to me for both the cost of the aforementioned vehicle and my trade. The facility was so clean, it looked like a TV set from Speed TV. I will definitely refer my friends/family and use the dealership again. See Roger Williams or any of the sales staff for the 5 Start Treatment.

timerunnr

Jan 17, 2015

I had a great experience at this dealership. Everyone I dealt with was courteous and helpful. I have my car serviced and they did a great job of keeping me informed and fixing my car in a timely manor

GLA AMG

Jan 16, 2015

I've been wanting a new GLA and they were the only ones who had the one I wanted. I emailed them and they got back to me quickly. No hassles no pressure. I made an appointment and it was a nice place. Management seemed welcoming and my salesman as helpful. Drove it and it was what I expected. Very happy with the price and the deal I got. I thought finance would take forever but it was a quick and respectful experience. When it was ready they showed me some features and how the service department worked. Manager shook my hand and thanked me. For a first-timer I can't anyone would complain about this place. I wouldn't buy a Benz from anybody else and have told my family about it.

g8torguy

Jan 15, 2015

Very costly if you do not do your homework, extremely rude if your trying to buy a low cost car on their lot.. Owner Mr, Gary Yeoman and his general managers will hang up on you, and will interrupt during everything you say, NO welcomed feeling when you walk in! Gave me a quote, I counter, they call me back with a higher quote then the original quote, they can't explain how they over price their cars, 100% TOTAL INCONSISTINCES, THE WORST DEALERSHIP I EVER ENCOUNTED IN THE 67 Years of my life!!! Don't recall the salesman involved, I was not given a business card!

BaahBen

Jan 4, 2015

Rarely will you find a dealership willing to do whatever it takes to make their customers happy..This one has done that for us. I was initially unhappy with the difficult buying experience that most of us encounter when purchasing a car. It is pressure packed.When I expressed my unhappiness, their Director of Customer Satisfaction (Boy they really have one, too!), my sales representative Dave and the General Manager, Mr. Smith, immediately addressed our issues and made it all right. Nobody can ask any more of a dealership. If you are not happy as their signs say through out the showroom and the service areas, they will make it right. Very impressive.

harold kaniaris

Sep 19, 2014

i was not looking for a mercedes benz, i was looking for a corvette, i drove into the mercedez dealership on tomoka farms road and met a salesman, actually 3 salespersons, and the management team, dan, megan, and mo, i ended up with a c300. i love the car, love the fact it only took 1 hour from test drive to finance. that includes introduction to management, finance service, this is stunning after being in the car best buying experience everbusiness myself, i cant say enough about the employees and the entire sales experience, when my ford lease is up next year i will buy my wife a mercedes. again i cant say enough how i was treated, job well done,

George

Jul 5, 2014

The issue with my warranty was resolved and I received a reimbursement check

Harold

Jun 12, 2014

I purchased a new car with a personal check and asked the salesman and the Finance Director to hold the check for a few days as I had to transfer funds. They said "no Problem" because they do this often. They deposited the check the next day and of course the check was returned for insufficient funds by my bankand charged me $36.00 fee plus personal embarrassment and harm to my personal credit rating.

jodiconnor

Jun 2, 2014

My experience with Mercedes for the past 15 years has always been outstanding. The service is always great, not a chore and without stress.This year when the time came to acquire a new car, I also had a new salesman, one of the nicest young men I could ever hope to work with. He worked diligently to find the colors I wanted, the extras I wanted the car to have plus the price I needed. On delivery he was so informative on everything I needed to know before leaving the dealership. Joe Drewes was an excellent salesman, very patient, understanding, and went beyond the "ordinary salesman" for his customer. I would advise anyone I know to ask for Joe Drewes for a great experience in purchasing a new car.Jodi ConnorDaytona Beach, FL

EJ

May 26, 2014

They even delivered the car to any location I wanted and later sent me a check for a detailing service.

mikeinbrig

May 20, 2014

This is the second Mercedes in two months. There was no doubt after purchasing the first.I looked at the Cadillac for a second option but the Benz was the best choice hands down!

Ted & Margaret

May 17, 2014

We had a 2003 E320 and traded it for a 2012 E350. MEGAN BOSWELL arranged for us to really check out the car over a weekend to see if we would be happy with it. She also arranged for the financing we needed to be able to afford the beautiful car. Thank you for a wonderful staff and service personnel.

Dan Brazzano

May 13, 2014

Great people. Great service and sales personnel. They've never let me down. I'm purchasing my 7th vehicle in October when my lease is up!

gabilafleur

May 12, 2014

Accommodate our needs, price, understanding. Christopher and Dan are very pleasant Sales Rep., so are all the rest who helped us. Terrific experience, exceptional Service, no run around with any questions, easy understanding of all questions, helpful until you drive out of the lot. Thank you Mercedes Benz of Daytona.

danilv

May 4, 2014

Thank You Mercedes Benz of Daytona Beach FL, Chris did an awesome job getting me into my new ACURA MDX!!! LOVE IT!!!!Sincerly,DANIELLE W.

Larry G

May 1, 2014

My wife fell in love with the new E350 in diamond white with pretty much all the bells and whistles on it. I contacted DJ because I knew a friend that had dealt with him before and within a few days he had the car lined up at the price we discussed with the exact terms we agreed upon. Before I knew it we had the car in our hands and it was the best car buying experience we ever had. I will definitely recommend he and the entire dealership to all family and friends in the future.

jaymeharvey

Apr 29, 2014

I love my new Mercedes! Dan and Megen were so very helpful with the purchase of my new GLK! Billy was awesome at making the sale happen by being very fair with my trade and getting my payment needed to be! Highly recommend this dealership!!

tomryan95

Apr 29, 2014

TL was very patient and understandable of our needs and worked with us to get us into a vehicle that fit perfectly. Have and will recommend again! Thanks

sonny wood / andree ferranti

Apr 22, 2014

from the time you go in the dealership you are treated first class. you are greeted and asked your needs and they take care of what your needs are with out any high pressure to buy this or something other than what you want for.

banjo93

Apr 21, 2014

My experience in purchasing my new Mercedes E-350 was exceptional. The salesman, David Ford, was extremely courteous and knowledgeable. He was patient enough to take all the time I required to explain the features of the automobile, and to inform me of all my options. Not only did he devote his time and attention at the dealership, but due to the fact that I became ill right after the purchase, he delivered the automobile to my home and spent time to pair the car to the garage door opener. I would most definitely recommend your dealership to friends or acquaintances and would tell them to seek out Mr. Ford.Jo-Anne Bandes

dvfinnemore

Apr 20, 2014

We hoped to find a fun,stylish, high performance, pre-owned convertible...we found it at Mercedes-Benz of Daytona.Our neighbor referred us to Megen Boswell at Mercedes. She has a wealth of product knowledge and was most professional to deal with... in fact each person through the purchase process was most professional. A pleasurable experience! THE WAY IT'S SUPPOSED TO BE!

yruwired

Apr 19, 2014

Came to look at 2011 GLK 350, interior was to light for grandchildren (Dan Tran was sales person), returned following day with wife who confirmed interior was to light(Steve Carr was salesperson as Dan had told me prior day that he was day off the next day, I asked Dan if he was paid a commission for sale of auto and he confirmed that he was but that commission was not as important as Mercedes gaining my business and that if I came in the next day that another sales person could help me. I was impressed that Dan was more concerned about the dealership and customer than his commission ), Steve showed us all the GLK's and the GL 350, then he showed us the GL 450, as soon as my wife saw the size she was ready for a test drive, then we looked at the silver GL 450 with black interior and she was sold. The vehicle was near perfect for a used vehicle, just a few minor scratches and the door sill plates were scratched up. We drove the GL 450 and the rest is history. Steve had the vehicle detailed and the door sill plates replaces as frosting on the already perfect cake.

Mark1943

Apr 16, 2014

The entire purchase and delivery of my new S Class was a very enjoyable experience. Everyone involved from sales, finance, and service did a great job.

Mark Wallschlaeger

Apr 15, 2014

Just purchased a 2014 S Class from T.L. Kays and I am very happy with it. The Mercedes Benz of Daytona personnel, and TL took great care of me. Also special thanks to Pat Buckley in service for his great efforts over the many years that I have been a customer.

Robink

Apr 14, 2014

Dave made buying my first Mercedes a breeze!! After talking to my husband and me, he knew exactly and precisely what I wanted and needed in my car so I can enjoy owning the car of my dreams!!!

Ed Mbenz

Apr 13, 2014

The entire staff including sales and service went the extra mile to get me a new car, replacing a problem vehicle.

GeorgyGirl

Apr 12, 2014

Thank you for not only a wonderful shopping experience, but for an incredible educational journey regarding my E63 AMG.My husband and I are very impressed by the training each employee at Mercedes Benz Daytona receives and the knowledge of their product. We were truly sold by the quality and workmanship of Mercedes Benz, especially of the AMG. After our visits with you, my search for another brand of car ended. ( Never even set foot in an Audi, Acura or BMW showroom!)We also feel very comfortable and welcome in your friendly atmosphere....had lots of fun! Also, we could be honest with our car preference and did not feel as if we were "imposing". You have a very classy operation. Not just because you sell an expensive product, but because the environment is void of any pretense, attitude, pushiness and judgment.Once again, thank you and we look forward to many more visits with you!Barbara Gannon

joshklugger

Apr 12, 2014

The wife and I were just driving by, looking at other brands and decided to stop by MBZ to find an E63 sitting out front, not only was I surprised by the quick service, information given on the car, quick price " not to mention great price", but I was in and out leaving in just two hours. All I can say is great service by the whole dealership...... TWO THUMBS UP.......thanks againJosh Klugger

dandvorchak

Apr 6, 2014

I found everyone at Mercedes of Daytona to be very professional,friendly, helpful and courteous. I would give this dealership anA+++. Their knowledge and efficiency are unmatched. Thanks for the great experienced.

mikeinbrig

Apr 6, 2014

This was my second visit to the Dealership in 4 weeks to find the right vehicle. My salesman was Mr. Mo Mashak.Mo was quite gracious and honest on each occasion, no pressure! I finally found my car, a 2013 E350A Cabriolet. Mo filled out filed all the paperwork with Motor Vehicles, insurance etc. He then came to my house to deliver the vehicle and pick up my trade.While there he even programed the remote garage door opener and had to climb a ladderto do so. Want to buy a car ................Go TO MO! I feel very confident in my purchase. I received an equitable value for the consideration given, no buyers remorseand I am assured that if there are any mechanical problems they will be handled in an appropriate manner. A win-win in my book!

dorimatthews

Apr 5, 2014

My experience at Mercedes-Benz of South Daytona was great. This is the seventh Mercedes I have purchased, first one in Florida, and TL Kay was fantastic, friendly, knowledgable, helpful and the best that I have worked with. Pat Buckley in the service dept was also very honest and forthright with me about my old car and extremely helpful. It was all good.

markherrick

Apr 5, 2014

I was not looking to purchase a vehicle, I walked in and asked Chris if I could afford a vehicle....he asked me a couple of questions, got the car, explained the features, accepted my need for nav and installed it in a matter of minutes, got the payments in my range and asked me to purchase....I could not resist....he's a nice guy, and had the knowledge of the vehicle and answered all the questions and showed me how to work the system.........

Susie Q

Apr 4, 2014

Everyone was great. I would recommend them. They are very good.

sepulvedastyle

Apr 2, 2014

Joe D. made our experience outstanding! I love my purchase and now have the brand I always wanted! I will forever shop Mercedes Benz. Thank you

Dorothy McCaffrey

Mar 31, 2014

I have been a customer for nine years. I have the greatest service person in Pat Buckley, a reason for coming back. If I have a problem, he makes my easier. Thanks to Pat.

lrsfl

Mar 31, 2014

Having taught Sales Seminars all across the United States, I am always aware of the level of professionalism (or lack thereof) during a sales experience.Chris listened. Which to me is Rule #1 in any sales experience. We told him what we wanted, he disappeared and came back within minutes with exactly what we asked for.A truly professional experience which is so rare these days--it stands out in my mind, and Pat's mind. Everyone at the Dealership was friendly and professional. What more can a buyer ask for?We have and will recommend your facility to anyone we meet. And as ours is a very close neighborhood, withdinner meetings and literary clubs, that's quite often.Thanks for a great experience.PS Andrei was also terrific. He explained everything in a lucid manner and was patient with us.Thanks again.

Melanchthon

Mar 28, 2014

This is my fourth lease of a E Class Mercedes from Daytona Beach Mercedes Benz with T.L. Kays as sales person. He has always been straight forward, very polite and very helpful. Dealing with him has always been a great pleasure. I will continue recommending him and this dealership to my friends in Hammock Dunes, Florida.

Jim Ferrara

Mar 20, 2014

My first experience with Mercedes Benz was awesome! I purchased a new CLA250 for my wife. David Donals was very knowledable and made my wife and I feel very comfortable.

maysori

Mar 15, 2014

I'm so glad i decided to lease my vehicle with Mercedes Benz of Daytona Beach. The service they offer you find in no other place and the over all experience was outstanding superior from the rest. I also give credit to Mr. Mo Mashak who made the process very smooth and took his time explaining all the details of the transaction as well as the operations of the vehicle.

Maggie

Mar 12, 2014

My story may top all to date. I needed a change and trade of a tired ailing 2004 Lexus. I headed for Mercedes Daytona - to find a 2011 or 2012 E350. As there were none meeting those requirements on the lot, I drove a 2011 S550.....my dream car - which I bought - no pressure - great saleman (DAVID DONALS), great service and attention to me. Took it home. Drove it for a bit before realizing it was just too much car for me - so I took it back (quite frankly expecting to be told "a sale is a sale"). Well - surprise. First the dealership manager, Dominic, was a terrific guy - with a big smile, a good ear and an understanding heart (my salesman wasn't in yet so I asked for the manager.) He expressed to me the most important thing was my happiness. MY HAPPINESS! ...not his or my salesman's, but MINE. They happily took back the S550 and showed me around the lot until I found exactly what I had wanted - a 2011 E350 that recently arrived at the dealership. The financial person, TIM was GREAT too - making all the changes necessary and explaining it all in terms I could understand. Next was my Fantastic salesman, David Donals.....He was and is the greatest guy in the world....knowledgeable, soft spoken, soft hearted and caring - about my having the "right" car. This whole experience was undeniably the best anyone could ever have in purchasing an automobile with the finest people in the industry.

MSMD.

Mar 12, 2014

I just bought my second pre-owned C63. Wow what a great experience, top notch organization.Great sales associate Joe Drewes walked me through all the new features of the car, took his time to answer all my questions, to my satisfaction, after he hand delivered the car to my home at 7:30pm. Never felt rushed, never felt I was putting him out. Customer service is everything in my business and I'm glad to see other businesses feel the same.

SFrechette

Mar 12, 2014

The air control dial was not illuminating, Part was ordered and received within a reasonable time. Repair scheduled and in and out within 30 minutes. Excellent service!

Jason

Mar 10, 2014

The buying experience was exceptional and they really go that extra mile.

Patricia (Trish) Graffum

Mar 6, 2014

My husband and I were in the market for a change, from our 2006 C-6 Corvette. We decided to look at many vehicles, for sport and luxury. Joe Drewes (our sales representative) greeted us as we arrived at the dealership. Joe showed us a convertible, at our request, but then did a comparison with the coupe. We test drove the coupe, and the rest is history! We drove the coupe home that evening and love it. Joe introduced us to the team at your dealership, and he educated us on all the vehicle and team has to offer. Many thanks to Joe who went above and beyond to assist us in our selection and purchase.

Mep0007

Mar 6, 2014

Our sales guy, Gabby Davila was very helpful, patient and not pushy.He made our purchase experience very smooth. Tim Dalzell in finance was very helpful and also made the car buying experience very pleasant. We would definitely recommend this dealership.

Walt Evans

Mar 5, 2014

The sprinter check engine light was on. The problem was a failed oxygen censor. It was promptly fixed. The windshield gasket was also loose and making noise. Silicone was used to glue the gasket in place. They did a good job on both warranty repairs.

Novin

Mar 4, 2014

Had a great experience at the dealership and got the car for a good price. David Ford was really helpful during the process of getting the car. He was reliable, honest, and friendly.

MercedesCLA250

Mar 2, 2014

Very good experience from start to finish. David Donal was very pleasant to work with,never pushy,but helpful in the process.I would purchase again and recommend the dealership and my salesman.

maggiescatchard

Feb 26, 2014

Mr. Donals and I had conversation on the phone prior to my visit to the dealership. He was friendly and answered all my questions - inviting me to visit soon. He met me at the door when I did visit and was so nice and friendly and knowledgeable of what was available in inventory. Once I had made a decision about the car, he thoroughly reviewed the process of purchase, and guided me through it with ease. I trusted Mr. Donals and felt the dealership had given me a fair price for my car as well as the car I purchased. Following my purchase, Mr. Donals introduced me to the service department staff and acquainted me with my new automobile. He was GREAT! I could not have worked with a nicer or more knowledgeable salesman than he. I think you should give him a raise! :) Maggie scatchard

misterbarreto

Feb 26, 2014

Last August I met with David Joseph to discuss the GLK. Due to my wife being quite ill, I was unable to purchase the car at the time. Mr. Joseph called me to check up on the status of her health a few weeks later and the concern was genuine. I told my son that I promised to go back to him specifically because of his kind, genuine nature. On February 21, 2014 I finally realized a lifelong dream of owning a Mercedes when I purchased the GLK in Mars Red. The experience was great! The way my family and I were treated was phenomenal! I will definitely come back to purchase from this dealership, and I recommend that others do the same.

RedCLK

Feb 21, 2014

I love this dealership, my first occasion to visit was to bring a friend of mine to purchase her Mercedes (she was in love with mine). After that initial visit with her, I knew this is where I would take my Mercedes for service even though it is quite a trip for me. Thanks for all your help.

aminaberry04

Feb 19, 2014

Dan did an outstanding job answering all of our questions and was extremely professional. I would definitely recommend him to a friend who may be searching for a Mercedes!

binkert

Feb 14, 2014

We were given expert service with a very professional salesperson. T. L. Kays referred us to this salesperson because it was his day off.The salesperson answered all of our questions and covered everything that we needed to know about the car. The buyer was Mr. Douglas Jacobson. This is the third person I have referred to your Dealership and I appreciate the way each sale was handled all three buyers are very happy about their purchase. Thank you for treating each person so nice and making them feel very special. They were all very impressed with your Dealership and staff.Barbara Maguire

Canadian visitors

Feb 12, 2014

While visiting Daytona from out of town we needed our a/c checked out & they booked us in the very next day. We also requested they change the battery, which was original & 9 yrs. old. They checked it out & told it was ok and didn't need changing. We had them do it anyway. The invoice was less than quoted too. A very nice surprise. Great job. Great service. We will definitely return to this dealership if we need to while in town. And will highly recommend it to others.

dtjdw24

Feb 6, 2014

Went to look at a car i found on the internet and was helped by Joe Drewes he was very helpful and gave me a good deal. Tim worked the next day to get me even better financing. Thanks

Sharonmat

Feb 5, 2014

Thanks to Dan Tran who worked to have this car built to my specifications. Dan tracked the progress of the build and kept me updated. It was worth the wait!

DepotBob

Feb 4, 2014

Thought service installation fee was a little high for items that I bought there. These should have been on the car from the start. (Mud flaps). Service discount was not even applied.Personnel were great as always.

dkearney5128

Feb 2, 2014

great experience. David went above and beyond to find the right car for me, and after 2 weeks he found it and had it shipped in. everyone was nice, friendly and professional.

4pasnu

Jan 31, 2014

By far, the best car buying experience I have ever had. Joe was friendly, great to work with, and made my family feel very comfortable. The price was right where I needed to be, couldn't be happier with it. Thank you!!

Somobo

Jan 26, 2014

Great personal communication and willingness to make sale of new purchase. Quick turnaround time to completion and delivery of car. Very comfortable environment while waiting.

Happy buyer

Jan 25, 2014

We had an excellent experience purchasing a used Acura MDX at Mercedes of Daytona. The sales staff didn't play games, were informative, professional, and not pushy. Great place to buy a car

Janey

Jan 24, 2014

Simply the best car buying experience I have ever had!!!!

janefdixon

Jan 24, 2014

When I arrived at the dealership to pick up my car everything was ready for me. The paperwork was complete, the car was on the showroom floor and the staff was friendly and helpful. This was the best car buying experience I have ever had !!!!

TJRHouse

Jan 24, 2014

Our 2009 ML developed an ABS braking problem on our way south on interstate 95 a wheel sensor as it turned out. When a wheel sensor fails, other systems slowly shut down, and by the time we reached Daytona Beach, FL, and stopped for a break, the car would not shift out of first gear.We pushed the magic button and immediately reached Road Side Assistance. A tow was arranged, and we were put in contact with the local MB dealer. Turns out the local dealer was across the street from where we parked, so we cancelled the tow, called the dealer and slowly drove to the location.It was nearly 6:00PM on a Saturday, at which time the dealership locks the door, but Roger Williams, a sales representative at Mercedes Benz of Daytona Beach agreed to stay to help out. Understand at this point, we are still 140 miles from our destination.Roger arranged a loaner vehicle, started the service paperwork, helped us repack and we were on our way. Later we were introduced to Michael Iafanti, our Service Advisor at MB of Daytona Beach who attended to the repairs and extended warranty paperwork.We have had little need for Road side Assistance since owning the car, and have had little experience with the service. So we were thrilled with the level of care and attention provided by the magic button. But more importantly is whats going on with MB in Daytona Beach. We are not customers of MB Daytona Beach, but were received as if we were, and treated like family.There is a level of care, personal attention and professionalism exhibited by this dealership that should be recognized. These people are an integral part of the Mercedes promise, but I believe have exceeded most all standards. Please assure that they understand just how much we appreciate what they do for MB owners, and what they did for us.

SFrechette

Jan 21, 2014

My expectations were far exceeded by the team at Mercedes-Benz of Daytona. By far the best experience I have had purchasing a car. I would highly recommend to any of my friends or for that matter anyone who asks me about my CPO Mercedes-Benz 2011 C300 to visit this Mercedes-Benz delarship and allow them the opportunity to put you in the best engineered luxury vehicle on the road today . . . Merceds-Benz.

M.T. Koleialt

Jan 20, 2014

Our experience was very good. Everyone in the dealership was very cordial and professional. The car was in immaculate condition and our sales representative took time to explain how everything worked and answered all our questions. Roger was outstanding as a sales representative. We would highly recommend your dealership to friends looking for Mercedes. We will certainly consider coming back to you for future purchases. Keep your standards as high as they were with our experience.

Romanger

Jan 11, 2014

Every thing went very well. We came to a decision on the price after a few little changes, but all and all it went very well. My reason for returning was because of the experiences I have had with Mike and TL. Great Guys

Denny

Jan 9, 2014

I was shopping to buy a pre-owned Hyundai. My 2004 XG350 needed new tires, and had close to 120,000 miles. I never imagined buying a Mercedes. As it turned out, I'm now delighted with my beautiful new old (2003) E320, which, although older than my trade in, had a youthful 40,000 miles. Plus, the total cost with trade-in and bumper to bumper warrantee, was a good value. David Joseph was the only person in the showroom on the cold, rainy News Years Day. He had arrived early when the dealership wasn't open until noon that day. His even tempered style with no pressure won me over, as he encouraged me to test drive the cars that were in my budget and met my requirements. Since then, "DJ" has stopped everything in order to make sure I remained a happy customer.

joedeco

Jan 6, 2014

Your dealership was very profesional and quick. The follow-up on how I liked the new vehical was also excellent. Great Service! Happy New Year!Joe DeCollibus

WFritz1213

Jan 4, 2014

Christopher Dallhoff was very polite, thorough in his explanations, and family-oriented. He was staightforward but very personable at the same time. This has not been the first time we interacted with him. He has always been that way!!! The service on the car was done in a timely fashion also, which we greatly appreciated, and we would highly recommend your dealership and use your dealership in the future.

Dch500

Jan 1, 2014

Most pleasant car buying experience we've had yet. Megan had a thorough understanding of the vehicle and has very solid people skills. Tim in finance was very nice and had a gentle sense of humor. Both must have been exhausted considering it was one of their busiest days of the year and we finished around closing time - still, they stayed pleasant, respectful and attentive throughout. Love the ML 350 so far and am hoping we continue to have a nice experience with this dealership via service/maintenance. If so, it's highly likely we will be repeat buyers and surely spreading the news to others. Nice facility. Nice job Megan and Tim!

Bill Schneider

Dec 28, 2013

Great buying experience. Process was prompt. Car is beautiful. David did a great job getting things together and getting me on the road with my new car. very easy to work with him and your company. Thanks.

Cuprilex

Dec 24, 2013

Mr Boyer is an excellent person. Friendly, courteous and serious who did everything to please us and got the deal done swiftly wirhout pressure. We want to thank him for making the leasing of our new car a pleasant experience.

Turo

Dec 24, 2013

T.L KAys is always very courteous, and extremely helpful when I decided to select a new car.He showed great patience and willinglyexplained all the functions and the new technology on the car.He is a asset to Mercedes Benz..Tim Aldridge has been excellent as a service advisor for the many years that I have been dealing with Mercedes.Tim Dalzell was very helpful to me,as a finance director when I purchased my new car.He also is very courteous. .-

Jim Sherry

Dec 23, 2013

Megan in sales, Tim in finance and Tim in service. The very best I have ever worked with. This is my 7th vehicle from MB Daytona and it will not be the last. Jim sherry

Joanne S

Dec 23, 2013

Very professional and courteous in dealing with me as a new consumer to Mercedez-Benz. Roger worked to help me find the car I sought and watched over the delivery, with Billy and Andrei assisting in finalizing the process. A pleasant experience and the after sale follow-up has been very good.

K.S. No fan of Mercedes of Daytona Beach

Dec 22, 2013

I called for information on a preowned 2001 SL, Brandy asked me what type of interior I wanted, Cloth or leather. I said its a used Red SL 2001 on your lot. She needed 15 min to find it on her computer. Couldn't seem to find any info on it. Turned me over to a sales person who spoke english very poorly. If this is your idea of customer service, I have no reason to purchase from this dealership.

13Cadillac

Dec 22, 2013

My wife Carol and I were very pleased with the re painted hood of our 2011 E350 convertable and the caring efforts of the employees listed in the survey,

chill1929

Dec 22, 2013

What a top notch dealer! Christopher was terrific! Clear, concise and complete! This place is model on how it should be done! MERRY CHRISTMAS! I recommend them in heartbeat!

er4gehl

Dec 21, 2013

Dan Tran did a great job in selling us that car. Very knowledgeable and not pushy. He also showed patience in letting us make a decision.

Grant W. Austin

Dec 20, 2013

Over the past seven (7) years with our ML 350 we have experienced the competent Mercedes customer service in Fort Lauderdale, Miami, Jacksonville, Orlando, and Waterloo, Ontario, Canada. However, due to our atypically outstanding vehicle service experiences at Mercedes-Benz of Daytona Beach, when it came time to purchase a new ML 350, it had to be at the Daytona location. But we were in for somewhat of a surprise. We anticipated that the purchase process, as it is at every dealership where we have purchased a vehicle, would be somewhat uncomfortable (i.e., one feels the tedious and uneasy back-and-forth between the buyer and the sales manager during the negotiation process). We were wrong! In fact, our salesman (David Joseph), exceeded all our prior positive experiences with Mercedes as a whole and all our prior exemplary experiences with Mercedes-Benz of Daytona Beach. Thank you Daytona Beach Mercedes for the customer-focused, professional, knowledgeable and efficient purchase process (December 2013) of this salesman and those on the management team that supported him during the process.

Jim S

Dec 16, 2013

Purchased a new Mercedes here. From the initial visit and order to delivery everything went smooth thanks to Megan. I highly recommend this dealer. Love the car.

Alenssen

Dec 16, 2013

I was treated with respect and the negotiation process was very pleasant. David Joseph is a gentleman and gave me the feeling he was working hard to get me everything I wanted.

Liler

Dec 13, 2013

I am a local resident in the Ormond-Daytona Beach area and have been dealing with Mercedes Benz of Daytona over the past 10 years. My first experience was with the Service Department dealing with Michael Iafanti. Michael went out of his way, off the clock one afternoon, when he noticed my C230 tire was ready to go flat while I was at a stop light off hwy. 40. From that point on I started taking all my Mercedes vehicles to Michael at the dealership for servicing and any needed equipment, and may I mention getting impeccable service. With being a loyal customer over the years I have not only purchased my 3rd Mercedes C250 last week, but have also bought 2 used vehicles for my teenage children. My recent C250 purchase I was assisted by Salesman Roger Williams where he made me feel very comfortable, was very knowledgeable giving me all the features and benefits on the new vehicle, went back and forth getting me the best price possible and even went the extra mile to have a special wax put on after delivery. I give Daytona Mercedes a very high rating as they always so friendly, helpful, knowledgeable and make sure you are fully satisfied. Not very often would you have the General Manager come by to make sure your needs are fully met but Dominic Ford at Daytona Mercedes did just that. I have to say even my experience with the Finance Director Andrei Thacker went smoothly too as he worked out the finance details.

Jules Convertible

Dec 12, 2013

Brought my 2003 CLK convertible in for service. I only drive it as my fun car so it's been a while since the car was in for service. As always Mike I and the whole team were wonderful. Having the loaner car was fantastic. Of course I saw the next car I want while I was wandering in the showroom. :) When I'm ready I will be at the Daytona dealership to purchase.

RBielot

Dec 12, 2013

It was a pleasure working with Marty Mahone and David Joseph. Because of these two gentlemen, our buying experience was a pleasure. Everything progressed smoothly. They are true professionals in every sense of the word.

Geri Westfall

Dec 11, 2013

I HATE car shopping, but Daytona Mercedes was a pleasant experience from beginning to end! No haggling, no game playing, they beat everyone's prices. From the salesperson to the finance manager, everyone was pleasant to deal with, diligent in what they promised and quick to get it done! The vehicle was spotless and the paperwork took less than 30 minutes. I would recommend them to anyone wanting a fantastic vehicle, at a fair price, with superior service!

Jeff

Dec 11, 2013

Chris, a service writer; and Dale, one of the most skilled (Mercedes) Sprinter experts you'll find anywhere provide a level of service and expertise that is outstanding. Coordination and communication allows for an efficient process and the customer accommodations in the waiting area could not be better. For repairs and warranty service this is a good example of delivering on the promise of a premium brand.

GeneHol

Dec 11, 2013

Everyone that I encountered was courteous and friendly. Very attractive and comfortable facility.Sales agent was pleasant and informative. He spent all the time needed to explain and answer all my questions

mlr

Dec 9, 2013

My window shopping turned into an easy purchase. Mercedes-Benz of Daytona employees were phenomenal to work with....Chris and Billy were amazing. They made the process smooth and quick. I will defintely be back when the time comes to purchase another vehicle.

raeannperez

Dec 1, 2013

Mercedes of Daytona is a very welcoming dealership. Both Megen in sales and Tim in Financing are knowledgeable and happy to help with all the details. Megen Boswell helped us superbly from beginning until we drove away with our new GLK. She is an outstanding asset for Mercedes Benz of Daytona and a great person.

WM

Nov 24, 2013

Purchased a CPO 2011 GLK350. Received outstanding assistance from sales- David Joseph, and same from their service advisor- Tim Aldridge.

Christine C.

Nov 18, 2013

Dan in sales was a pleasure to work it. Great experience overall; my husband and I look forward to doing business with them again the future.

Paul/Dick

Nov 16, 2013

I am a retired Ford Motor Company salaried employee and this was my first expierence at a Mercedes- Benz dealership and I and my wife were spell bound by the showroom, the display of vehicles and the new customer service by your sales associate and finance/closing associate. You have a completely satisfied new Mercedes-Benz owner.

mfilotas

Nov 16, 2013

David was great to work with, very knowledgeable, and extremely accommodating. He found me my dream car for a great price! I will strongly recommend Daytona Mercedes to all my friends.

vmf

Nov 15, 2013

dealer was great in getting us all information ahead. very courteous and professional.

Iconne

Nov 14, 2013

We bought our first Mercedes last week from Megen Boswell at Daytona Mercedes and had the absolute best experience. Megen was very helpful from start to finish. We travelled three hours to get our car and she sent pictures from every angle, did a FaceTime walk around and inside the car, and negotiated everything over the phone with minimal stress. Once we arrived to pick up the car the experience did nothing but continue to be professional and courteous from Megen patiently waiting by as I reviewed every inch of the car, drove it all over creation, and attended to every question/concern I voiced. The seamless and continued level of excellence continued through financing and from every employee I can in contact with until I drove off the lot. Her manager Bobby Martin made this deal work much to our pleasure. We bought a GL Bluetec and are very happy. Out of all the cars we have purchased we have never been to a dealership where the entire staff was so professional from top to bottom. Well done.I have already referred a friend.

postupnow

Nov 12, 2013

Dan was very friendly and knowledgable. Always returned my calls. Pleasant experience. The dealership is clean and well equipted. The car was spotless with a full tank of gas.

Jalo7724

Nov 8, 2013

Extremely satisfied with my car and the work of my sales agent. Would definitely recommend friends. Overall great experience and I'm a very happy customer

dbhasin

Nov 7, 2013

David Joseph did a wonderful job showing us the various cars we stopped by to see. No pressure. We ended up buying 2 cars from him! A Mercedes and a Porsche.

JoseGonzalez

Nov 6, 2013

A few years ago Pat Buckley worked hard to earn my business and my trust. He has a warm and kind demeaner and he is generous with those things that make your service experience extremely pleasant. He is extremely knowledgable and always gives the best value based service. I live in St Augustine, I will never again patronize any other (closer) mercedes dealership for service of my ML350 or for future purchases. This dealership is top notch and it is people like Pat Buckley that will keep me loyal as long as life will let me. Bravo!

mottima

Nov 4, 2013

We bought a used S550 & a Porsche CaymanS.Actually we came to the Ford dealer to only wash our car. Decided to have a quick look to see what you had on the lot. We were NOT planning to buy a car, let alone two.David was fantastic. Very friendly. NOT AT ALL PUSHY, like a typical used car sales person. In fact I heard another Salesman working with some other people giving them the typical lines, like........ "i'm only doing this today, I'm only doing this for you" etc.David knew his stuff. Did not make us feel we were taking too much time looking. Would definitely recommend your dealership, but will give David as the contact salesperson.

Satisfied in Palm Coast

Nov 3, 2013

I needed to have a tire and a wheel repaired under warranty. Pat Buckley was my service advisor and he did an outstanding job of taking care of my claim. Pat's automotive knowledge and his experience in filing warranty repair claims was excellent. I highly recommend this dealership and in particular the service department as well as Pat Buckley.

dougboy11

Nov 3, 2013

Thanks to Service Advisor Tim Aldridge my experience at your dealership was very satisfying. Tim explained everything that was going to be done to my car in detail which is what I like to know before anyone touches it. Tim was very courteous, and helpful to me about things that I did not know about my car, such as it has a deflatable tire in the trunk with pump, and how the two batteries operate the car.

kimann859

Oct 29, 2013

Our overall experience was very good, all employees we dealt with were friendly and helpful. I usually can't tolerate the negotiating process when purchasing a vehicle, but I must say, this dealership was not bad at all. Of course they gave us the usual sales pitch, but didn't go on and on like some dealers do. Thanks to Mike, Andre and Megan, they were all very professional and knowledgable. I would definitley recommend this dealership to friends and family.

TiffanyY29

Oct 24, 2013

I have purchased several vehicles in my days and this was - by far - the best car buying experience I've ever had. Prior to arriving, I expressed my nerves and apprehensions. It was the unknown and the amount of potential time I would spend at the store that was leaving me anxious. However, from the first step into Mercedes, my nerves were calmed. Dan Tran was outstanding. I couldn't lift a finger as he was always one step ahead of my every move. The preliminary paperwork was filled out effortlessly. Working with Tim Dalzell in Finance was equally as simple. He explained my loan paperwork with ease and proficiency; all the while I felt as though my best interest was always in mind. From walking in, to driving away in my new car, I was there for less than 90 minutes. It was unbelievable; gone are the days of spending hours at a dealership! As cliche as it sounds, this was a dream car buying experience. The very next day, I was greeted by Danita's voice calling to check on my car, the experience, and ask if there was anything else I needed. Of course I was happy to report all of my needs were not only met, they were exceeded! The best part is that I still get chills every time I sit behind the wheel of my new CLA. I'm so in love!

frankfishn

Oct 21, 2013

David Donals was very friendly. Contacted us every step of the way to make sure we got the SUV we were looking for. Worked with us on the price in a very professional manner. Made us feel very comfortable in all our discussions. Dave was very knowledgeable regarding details of the vehicles for sale.Tim Datzell worked with us and suggested the financing and extended warranty and convinced us that we should take advantage of both. No selling pressure just friendly and informative. Looks like you have a great team to work with. I will be happy to recommend your establishment to any of my friends looking to purchase a Mercedes,.

ajtuck

Oct 16, 2013

I went in looking for a specific car I saw on their website, which was the brand of car I have always wanted to buy. Rodger was very friendly and helpful not over bearing at all. He made the whole car buying very easy. As a younger lady both Rodger and the finance director Tim worked hard to make sure they were looking out for me over the entire course of buying the Volvo. Rodger went as far as to come in on his day off to make sure my window tinting went as smooth as possible. Which was going above and beyond what a normal sales person does. I can not thank both of them enough with helping me purchase the car I have always wanted that I thought was completely out of league. Thanks again, guys you made car buying so much nicer then I ever expected!

judyeverson

Oct 10, 2013

I was on vacation in Daytona for a few days, the car I needed service for was a rental. The rental company would not help me (I started at 8 am that morniing) got in touch with road side assitance and they sent a tow truck times two. got me to the dealer to be informed that the rental company needed to give permission to order a key for the car (all my luggage was locked in the trunk with the keys.) Now here I am not sure where I am at a car dealer and not sure how I was gonna get back to my hotel. Not sure how long I was going to be stuck in florida, we were heading home on that Wednesday it Is Monday. The staff said they would work with me (now I am thinking of the expense of key that I will never need again. But bear said to wait a few minutes to see what he could do. He was able to get the car trunk open. Tim made my day by not charging me for any service again this was only a rental and they did not have to go out of their way to help. I recieved many phone calls to check on me after the service. My husband and I rented the car to test it to see if we would like it and we did, after all the help we received when we are ready to but a new care which is soon I plan on flying back to Daytona and by the car from this dealer

Joecappy

Oct 3, 2013

Chris the service manager was very helpful work was done on time everything worked just fine thank you

jeffsellsdaytona

Sep 29, 2013

The service we received was exceptional. Bobby Martin made our car buying experience enjoyable and his knowledge and customer service exceeded our expectations. He is the reason we came and bought the car there and he is a true asset to your company. We have already referred Joe Stapleton our neighbor to your dealership and to ask for Bobby Martin, and he will be buying a new vehicle there. Also Mo the salesman was very knowledgeable, friendly and helpful and was a pleasure to deal with. We will be referring all of our friends to your dearlership.

KatieReilly

Sep 29, 2013

5 Star Service across the board! I have been looking to purchase a car for the past few months and recently made my final decision to go with a Mercedes Benz! I am so thrilled with my decision and am extremely happy with my new C250 Sport! The entire team I worked with at Mercedes Benz of Daytona Beach were superb and made my car buying experience fantastic! At first, I was not sure if I wanted to go with a Certified Pre-Owned or new vehicle so I worked with several employees along the way. The four gentlemen I worked with throughout my car buying process were Bobby Martin, TL Kays, Billy Smith and Andrei Thacker. All of them were extremely helpful and really went out of their way to please. When I was looking at the CPO Mercedes' I worked with Bobby who took the time to go over all the options available to me. When I mentioned that I was not sure whether I wanted to go with a CPO or new vehicle, Bobby introduced me to TL.I had a lot of questions and TL was very patient and throughly answered everything and made sure I fully understood every aspect of the car buying process. He made me feel comfortable and confident in my decision to go with a new Mercedes Benz. Billy also helped me realize that owning a new Mercedes Benz was easier than I had expected. He went through several options and scenarios which helped me solidify my decision and move forward with my purchase. Once I decided on the exact vehicle I wanted, Andrei in the Finance department helped me to get the final monthly price in my desired price range. Financing was easy, quick and essentially painless. Upon delivery, TL really took the time to show me how to fully utilize my new Mercedes from front to back and everything in between. I have owned several vehicles and never have I experienced such great service and worked with such caring people until now! This is my first Mercedes Benz, and I know it will not be my last...I am now part of an amazing family!!! After everything, I would recommend Mercedes Benz of Daytona Beach to all my friends and family! Great dealership and great employees!

Realtor Angie

Sep 18, 2013

Bobby Martin was a true professional who worked with all my requirements to help me find what I wanted in a car. Gabby Davilla went above and beyond to make sure I was happy with my purchase. He was patient and understanding. And usually with 'worst' part of the process, the finance dept. was a very nice experience....thank you Tim! After a few bumps in the road during the purchase process, I am very happy with my new vehicle. Thank you to everyone who helped me!

madalyn mussallem

Sep 13, 2013

I was told that they would send a truck for my service because it is 1 hour away and put MORE miles on my car... but their truck was out of service so they drove it to Daytona, but the goo thin is that they towed it back.... That was a little let down for me since they had promised it would be picked up and delivered by truck for serve, and this may seem petty, but they charged $4 for windshield washer fluid.

mrbroy

Sep 13, 2013

My recent experience at Daytona Mercedes was simply outstanding. The overall experience was great. Dealing with the salesman could not have been better. I have purchased numerous cars in my life and can truly say this was the best experience I'm had to date. The facility is immaculate. I look forward to a long relationship with these folks.

krassi0731

Sep 10, 2013

Dave was very friendly and listened to exactly what we were looking for. He communicated well and was fun to work with at the same time. He treated us like we were the most valued customer that has walked through the doors. He was very patient with us and our requests. He worked hard and was very diligent in getting us what we were asking for. Tim was also terrific. He was also very friendly and easy to talk to. He worked very hard to get us the price we were looking for so we could walk away with the car we wanted. He explained things very well and even saved us a few dollars in the end, which is always greatly appreciated!! We would definitely go back for another purchase in the future and we will recommend the dealership to others, without hesitation.

Gabriel Scarnato USN. Ret.

Sep 7, 2013

My wife's SL-500 was eating up tires and in need of an alignment. In order to have the work done correctly it had to be proformed at the dealership. No other auto service center could perform the work. After having the work done at Daytona Mercedes Benz I will never take the SL-500 anywhere else for work. From the start I could tell that the staff were highly trained professionals, My servive adviser Chris was excelent and not only had the requested work done on the car but also went over the entire car and took the time to explane the proper operation of a few options that we were unsure of the operation. It was a very pleasent expierance and I would recomend thier dealership to anyone that wants a trouble free car repair. And from what I have expieranced from buying a car to buying parts it is the best dealership I have ever visited. Gabriel Scarnato

Mike & Sandy

Sep 4, 2013

The moment we walked in we were approached by Megan and made right at home. With her assistance 3 hours later we were the proud owners of a 2014 E 350. In 58 years of buying cars it was the most pleasant experience we have ever had purchasing a vehicle. The facility and personnel are 1st class as you would expect from Mercedes.

gxkgxk

Aug 22, 2013

Sales Person was very helpful, friendly and tried hard to find the right vehicle for me. He acted promptly, was responsive and provided overall an excellent service.

Eurosport

Aug 15, 2013

Hello,I haven't experienced the service department yet, however I have been looking at the new E350 Sport. I called TL Kays on Monday evening requesting an overnight test drive while leaving my Corvette to be appraised by Bobby Marting. I returned the white E350 on Tuesday, and was driving my own car later the same day. Everything was handled quickly and easily. I'm very satisfied with my new Benz!

Rkaym

Aug 14, 2013

First time to the dealership - couldn't have had better service! Everyone went out of their way to make sure I was being taken care of while at the dealership.

dfelton1031

Aug 8, 2013

David did a great job and we enjoyed our time with him. We now have 2 MB's in the garage, both of which were purchased through MB of DB. In the past 3 years we've had great service from Pat too. Our next MB will be through your dealership, and so on, and so on. Oh, and I didn't want to forget Tim in finance (obviously) for making it all happen. My wife and I own Heritage Funeral & Cremation Service in Port Orange, Ormond Beach, and Palm Coast, Heritage Cremation Care Center in south Flagler county, and recently acquired Coastal Cremation in Palm Coast. Unlike many other local funeral homes and cremation companies that either rip off the consumer or operate third class places with neon signs in their window, I feel we give superior service at a fraction of the cost to our client families, which may be the reason why I expect the same when I am the consumer. I would hire any and all of the people we work with at MB of DB because of the positive way we were treated, so I think that says a lot.Thanks again for the great service and NOT personifying "car salesmen".

paminator7

Aug 8, 2013

My dream car has been a Lexus IS 250 for a loooong time. Imagine my pleasure when I saw your Sunday ad a few weeks ago & such a car was featured- and it was the PERFECT color & mileage. We came in & had a truly great experience, dealing with TL Kays. It was the quickest & most pleasant car-buying experience EVER. TL truly went the extra mile & made sure we got a second key- AND a detail & full tank of gas, as well. HE is truly an asset to your dealership, as is the nice man who (carefully!!) drove our new baby over to Orlando Lexus & back! Thanks for a wonderful experience- this car is a belated 40th wedding anniversary gift and I LOVE it!Sincerely,Pam Atkinson

"Eunice" - Elated!

Aug 1, 2013

My husband and I (Tampa area residents) visited several mercedes dealerships prior to Mercedes Benz of Daytona Beach. The moment we entered the establishment, we were treated with respect and integrity. David Joseph, our sales agent, was exceptional, personable, and very professional. He answered all of our concerns and worked with us toward a most pleasant buying experience. David is an asset to your organization and the reason we purchased our CPO E-Class Mercedes at your dealership. David was fantastic as was the rest of the staff!

Mark-Ormond Beach

Jul 31, 2013

Dan in sales and Chris in service were a pleasure to work with.

ujpmom2kids

Jul 31, 2013

Never expected to purchase a car in one day, yet Joe Drews made it so easy that we walked in and purchased a car that day

ManuelCosta

Jul 26, 2013

The delivery experience of the new E350 was outstanding and exceptional. Very pleasant, professional and informative. I will definetly continue to recommend this dealership. The new location is beautiful and very convenient. Manuel Costa

lapshanga

Jul 24, 2013

This is my 3rd Mercedes-Benz and all three were purchased from this dealership and TL Kays.I have always been treated with the utmost courtesy and respect and everyone works hard to meet my needs.It's the only dealership I have ever enjoyed visiting.

allengoodman

Jul 23, 2013

Overall our experience was outstanding in all areas from the sales person (Roger) and the finance department. We feel as thoughwe got a fair trade in price on our vehicle and a good price on our new vehicle. Very happy overall.

Brian Barton

Jul 19, 2013

Megan was excellent. She answered all of my questions & explained everything clearly. She stayed with me the entire time. I have been ready to purchase a vehicle for several months and visited several non-mercedes dealerships prior to Daytona Beach Mercedes. They all blew it, because they were not honest and upfront with me and did not answer my questions. However, at Daytona Beach Mercedes I enjoyed excellent service. There was no good cop bad cop nonsense. Last, Tim was also straight up front with me when we were closing the deal.

Robyn B.

Jul 17, 2013

My recent purchase from MB of Daytona was overall a favorable experience. Our sales professional TL came highly recommended and made the difference in our decision to buy local. TL was professional, knowledgable and exceptional in the delivery process. Would definately recommend this dealership, service is outstanding!

Kimmerzb

Jul 15, 2013

As always my experience while doing business with Mercedes of Daytona was excellent! They always take excellent care of me ever time I visit the dealership whether it is for sales or service.

bobbuonaiuto

Jul 4, 2013

Michael Iafanti could not have been more helpful, as always. He is the best. Came in to turn in our 2011 MB ML350 and after being introduced to Megan Boswell, we ended up buying a preowned 2009 MB CLS 550. Everyone was extremely friendly and made us feel very comfortable. This is the third vehicle we have leased or purchased through this dealership.

dnsentman1

Jul 4, 2013

Mike is very friendly and helpful and got someone to help program my new phone to work with the blue tooth in the car. I do not remember his name but he was very patient and got every thing working. Love your new facitity with drinks and snacks while you wait.

SpeedDiva

Jul 3, 2013

We live in Oviedo and first explored the two Mercedes dealers closest to us but their selection was not great and neither was their prices. We pulled up Daytona Auto Mall online to explore inventory and was blown away by how many vehicles were in stock! We submitted an online request for more information including online pricing for a Mercedes C Sport, and the price received was better than what we expected! We drove out to Daytona which is quite a distance away for us but turned out to be SOOOO worth it. Our sales person, Joe Drewes, was friendly, knowledgeable and incredibly helpful during the process. This dealership treated us well and we will gladly refer friends and family to them. We are already looking forward to our NEXT vehicle purchase from Joe and Mercedes of Daytona!

jhlewismd

Jul 2, 2013

Once the ball got rolling it was effortless. Mo was "Johnny on the spot" with respect to expediting the paperwork necessary to make the transaction painless.

Bob Albon

Jul 1, 2013

Previously, I would have preferred to get a root canal rather than buy a new car. This was my first experience with MB of Daytona Beach and it was the best car buying experience of my life. Professional people, kept their commitments and found the car that I was looking for. I can't say enough positive things about TL, Billy Smith and the delivery team. I'll be back in the fall for a car for my wife and will spread the word. Thanks to all. Bob Albon

pmvl

Jun 29, 2013

The delivery of the loaner car & pick-up of ours was on time. The 30,000 service and warranty service was preformed as promised and the price charged was well with in the quoted estimate.pmvl - Hammock, Fl

Jim Scott

Jun 28, 2013

Chris did a nice job of explaining what should be done, and all went well. Like the new facility. Jim Scott

Robin S.

Jun 28, 2013

Great sales people! Andre , Bobby & Tim were personable & professional. No pressure! Thanks for all your help. We'll be back!!! Love this place & my new car!!!

JCRUDOMD

Jun 28, 2013

YOUR SERVICE MANAGER WAS EXTREMELY COURTEOUS AND PROFESSIONAL, AS WELL AS YOUR SERVICE ADVISOR. VERY PROFESSIONAL AND WORK WAS DONE RIGHT THIS TIME. I WAS VERY PLEASED.

Ron Krenn

Jun 27, 2013

I was able to walk in and buy a car with out spending the day there. I feel they gave me a great price from my research. The sales person went over every option the car had before I left the property. I was impressed when he said there is nothing I do not know about this car. 2014 E-350. Ron Krenn

Derek1234

Jun 26, 2013

It was a pleaser doing business with you:), everything was excellent and I am enjoying my new car, thank you Mercedes Benz , Daytona, and my brother in law Ahmed Faruqui

Camia

Jun 23, 2013

I was pleasantly surprised at my car buying experience. Joe was knowledgeable and took the time to answer all of my questions. I ended up buying a different vehicle then anticipated and I'm very happy with my decision. I would encourage you to look at the back and forth process of doing the deal. That was the only part I found cumbersome.

storyl

Jun 21, 2013

Mercedes of Daytona was fantastic to work with. I spent a lot of time trying to find a ml 350 with the my color selection. Roger assured me that Mercedes of Daytona had the decota brown color and that he could get the price points to were I needed to be.He was so right... It was well worth the three hour drive to pick up my new Mercedes Benz..Thanks again to Roger and Mercedes Benz of Daytona..Story

Basilo Aviles

Jun 17, 2013

My Shoping experience at Mercedes Benz of Daytona was great. The quality of service provided by their sales agents was extraordinary. The profesionalism display by their staff was excellent. My overall buying experience it was to say the least something that I have not expeience at any other dealership. Thank you very much to my sales agent, and the rest of the staff of Mercedes Benz of Daytona for teir cordial attenton.

Matt O

Jun 17, 2013

4th Vehicle purchased from MB of Daytona. The Sales Team, Management Team and Service Team leave NOTHING to be desired. They will not only meet your expectations but I believe they will beat them! I had extremely high expectations and they not only met but exceeded every single one of them! I would not buy or get service anywhere other than MB of Daytona!

John T / E350

Jun 16, 2013

Tim Aldridge in the service department was knowledgeable, helpful, and informative... Warranty and "courtesy car" made for a much better experience. Excellent new "Auto mall" location and facility...

pamjtravers

Jun 16, 2013

Roger had showed us a couple of cars earlier in the year when we stopped in on a whim to check out a CPO SL550. We weren't ready to buy at the time, but let him know one of our vehicles had a lease coming due in August. He asked if we minded if he contacted us periodically if one came in. We agreed and he contacted us last week to let us know one was in. My wife took the time to go online and check it out and search your additional CPO stock. That is when we came across the C300 we ultimately purchased. She loves the SL550, but it is out of our price range at this time. She called him to ask if he would be in that Saturday. It was his day off and he offered to meet us at the dealer anyway. Roger was the perfect salesman. Not pushy, informative, accommodating, and very pleasant to deal with overall. We had a great experience and hope this is a start of a long relationship with Mercedes of Daytona and Roger.

Jonn B. and Jean E. Fuller

Jun 15, 2013

The first service of my leased 2012 MB sport sedan was outstanding. Service advisor Michael Lafanti handled this service most proficiently. My wife and I enjoyed the dealership's waiting area which was outstanding with wonderful amenities. We certainly will return in one year for our second service period.

Murray McAlister

Jun 12, 2013

Mike Harrington is a gentleman and the most savy sales rep. He is the reason we purchased at your dealership. This is our third auto purchase from MIKE. He is definitely a KEEPER. BUTCH AND SHERRY MCALISTER

Terry W

Jun 8, 2013

You Buy a Benz you get a whole lot more than a car at Daytona Mercedes. From sales(TL) to service (Mike) the customer service is beyond service and friendly it is EXTRAORDINARY!

fmoseley

Jun 4, 2013

The employees are very helpful and professional. The dealership at the new location is very accommodating and well organized. It makes for a pleasant experience to bring your vehicle in for service

lisaguilford1

Jun 3, 2013

The car is beautiful! I really wanted to have the navigation system. Thought it had one. Didn't discover that it didn't until I went to pick up the car. That is disappointing. Roger Williams said he would purchase and send me a Garmin. Also I'd like in writing my warranty. Love the blue tooth!!!

asiadad97

Jun 2, 2013

First time buyer - overall favorable impression. Concerns: miles projected to drive versus lease contract. We'll see how it goes, but I am concerned with charges associated with exceeding the limit - and whether the cost of same is competitive vis-a-vis competition. Thanks, djm.

Stephanie

Jun 1, 2013

The entire team at Mercedes Benz of Daytona Beach was outstanding. Our car buying and service experiences continue to be well above the expectation level !

Dan Brazzano

May 24, 2013

TL was great . I love this dealership every body knows you and you fell at home . What else could you ask for? Great service everybody goes out of their way for you .

jwhaury

May 24, 2013

I have always wanted a Mercedes, but felt I could not afford one. I went to the dealership after supper one night out of curiosity at my wife's suggestion. Drove a new E class. The rest is history.

jillvette

May 23, 2013

I recently purchased an E550. Sadly it had to go in for service 2 days after purchase. Pat Buckley was extremely helpful, kind and eager to please. I got my car back 3 days later and after having it 2 days again it needed to go back for service. Again, Pat was very kind and assured me that they will take care of the issues and for me not to worry. He stayed in contact with me everyday keeping me current on the status of the repairs. I felt like he truly cared about me and making sure that I'm happy and confident that Mercedes Benz will make sure my new purchase was a sound decision. Pat needs to be cloned, he is awesome!!!!

Wiggy

May 22, 2013

TL Kays was an efficient,knowledgeable,friendly,and willing salesman. He spent a considerable amount of time with me and made me comfortable with my NEW car! I know he will continue to help me and answer questions and provide great service. I would recommend him and the agency to anyone. Judy Wiginton

Jillvette

May 17, 2013

I can't say enough as to the quality of customer service during my purchase process. The kindness of my salesman, Mo Mashak, was top notch. The deligent efforts of the finance department, Mr. Smith, and the fair prices offered for my trades by Mr. Martin was greatly appreciated. Because of their efforts, I was able to obtain my dream of upgrading to a '10 E550 Coupe. I'm in heaven thanks to all of their efforts. I have been to several dealerships over the years and I have never had such a tremendous experience. I truly felt like a VIP. I will forever be thankful for everything they did for me. I will without a doubt return in the future for my next dream purchase. Again, thank you to all that helped!!!!!

Mohannad Al Mahdi

May 17, 2013

Dropped the car for service and everything was done very professionally. personally, I felt very satisfied with their cooperative effort to keep a smile on my face. I give great thanks to Chris and the rest of team.

dtredent

May 13, 2013

Service was prompt and thorough. Service advisor kept me apprised of the work being performed while I waited. Good experience. Would recommend their service department. Prior visits have also been very good.

internaut

May 8, 2013

Courteous, friendly, professional staff working at a beautiful, clean, modern dealership made this purchase a pleasure. TL Kays was helpful and highly communicative during the process of acquiring our vehicle.

patricia2013

May 8, 2013

ROGER WILLIAMS, DAVID DONALS AND TIM DAIZELL MADE MY PURCHASE A WONDERFUL EXPERIENCE. THEY WERE PROFESSIONAL, COURTEOUS, AND WENT BEYOND THEIR BUSINESS EXPERIENCE TO MAKE MY PURCHASE EASY AND STRESS FREE! WILL DEFINITELY RECCOMEND YOUR DEALERSHIP TO MY FRIENDS! THANK YOU! BOBBY MARTIN, MANAGER ALSO, GREAT!

Randy

May 7, 2013

We had a problem with our car on the way back from the Keys. My wife looked up dealers in the owners manual and Daytona was the closest to where we were staying. They made an appointment for the next morning. Drop off was painless. Loaner car was dirty inside and out. The GPS in the loaner took me to the dealer's old location when I was going back to pick up our car. Chris our service advisor was great.

docs52

May 7, 2013

tim always gets me in right away. i was concerned about driving the car, he assurred me it was safe. he offered to pick it up if needed. a car was waiting for me. service done as promised. when i picked car up, it had been cleaned inside and outside. thank you DR. AND MRS. FRANK GINGRAS

patsches

May 7, 2013

I went in to buy a Sprinter van and the sales man Michael Harrington showed the van to me and answered all my questions either by reading or asking the Sprinter teck. After a time of price exchanging we came to a deal and I picked up the van when ready. The people were great and kept working the price until it all worked out. Thank You: Kevin Patsch

SAgarrett

May 7, 2013

This is the third car I bought from Lee. After all these years he still remembers myself and my family, including my parents as they too have bought cars from him. There has never been any concern of misinformation or buyers remorse as he is very personable and thorough. I know I can always call him if I have any issues and have no doubts he will take care of whatever it is. This is our second mercedes. The first one tried our patience a few times, but the service department always treated us fair. That is another reason why we chose to buy from this dealership. You have a great crew there.

David M

May 6, 2013

Started looking for a new replacement for my wife's 2003 ML. To our surprize, Mr. Michael Harrington was back on the sales staff. He had orignally sold us our 2003 which we drove for ten years. Mike is a tremendous individual and the only sales associate we would work with. At the start, we were looking to replace our ML with a new GLK model; however, we really liked our ML so we decided to get another one. It so happened there was a new 2013 one with the options and color we liked. The negotiations began. With Mike's help and his understanding of our needs, we were able to setttle on a fair price, but it took a little give and take on our part and the management. Since acquring our new ML, Mike has taken the extra effort to provide us with several "training" sessions of the ability of this great machine. He even came to our house to program the garage door opener. He is an exceptional credit to Mercedes of Daytona and I would recommend him to anyone interested in a new Mercedes-Benz. In fact, we were introduced to many others from the staff and all provided a friendly and helpful attitude towards us.

JH

May 6, 2013

I purchased a 2010 Mercedes, and was pleasantly surprised with the great service that the entire staff provided. Everyone was caring, patient, and the entire process of purchasing the vehicle moved swiftly and with ease. I will definitely go back to Daytona Mercedes when the time comes for my next vehicle purchase. Bobby Martin did an excellent job in staying in contact with me before the actual purchase, returning my calls to questions, and at the time of purchase--making sure everything went smooth. I am very happy with my new car and I would recommend this dealership to anyone looking for the best service.

markwal

May 4, 2013

Pat has been great as usual. He helps out in every way imaginable. We always ask for him and have his cell for any questions.

Victor & Rita

May 3, 2013

We visited your dealership on Saturday, April 27, 2013 to view a 2011 ML 350, with the help of Megen Boswell. Megen was outstanding and a great valued resource for MB of Daytona Beach. Her knowledge, experience, understanding and ability to let us make our own decision was invaluable. We decided not to pursue the 2011 ML350 but as we were leaving my wife spotted a 2010 E550 and insisted that I look at it and drive it. To make a long story short, we decided to buy the 2010 E550. Megen's assistance throughout the buying process was tremendous. She made us feel comfortable and answered all of our questions and concerns with the professional attitude that she displays at all times. Did I mention that my wife and I are very strong personalities? The other part of the sales team, Bobby Martin and Tim Dalzell, exhibited the same caring, knowledge, experience and professional attitude that made the buying experience an enjoyable one. Our hats are off to these individuals and to the ownership and management of MB of Daytona Beach. We strongly recommend MB of Dayton Beach for all buyers.

Floridadj

May 3, 2013

Everyone at Daytona Mercedes has been great, from sales to service! No other dealerships are comparable! I went to Mercedes of Orlando and was treated more like a joke, than a customer.Daytona is on point and now has a new lifetime customer!Thanks again to everyone in Daytona, you all rock!Josh

Dan Bazzano

May 2, 2013

Called Mike in Service and in no time had by GLK was in for new tires at a great price. A loaner car from Dan and I was on my way. Mike called promptly and waited while I was late to pick up my car. This is typical of Mercedes Benz of Daytona. I've bought 5 cars from them in the last two years and the whole staff just gets better. Gary Yeoman you should be proud. Dan Brazzano

misspinkag

May 2, 2013

Mercedes Benz of Daytona exceeded my expectations, it is the best Mercedes Benz dealership in Florida. Number 1 in customer service!! I'll be a customer for life! Thank you for making my buying experience simply, amazing!

Marallison

May 1, 2013

My husband and I are tough customers. We only look at certain cars. This is our second car from this dealership and T.L. Kays. He is very patient, courteous, and knowledgeable. If T.L. could not be with us he made sure we were in good hands. From the General Manager, to Tim signing the final papers, all were very helpful. Tim made sure we understood all the paperwork and final options. When it came time for delivery, T.L. was very helpful and accommodating of my work schedule. Staying late several times to make sure all was okay. From Sales to Service (Mike Iafanti) all are great people to work with.

spy9181

May 1, 2013

We enjoyed our visit to your dealership of April 30, 2013 relative to service of my wife's CLK 500.Everyone made us feel welcome, particularly our long time Service Advisor, Michael Iafante, whose expertise, honesty and graciousness we greatly value. He spare no effort in making us feel comfortable,including arranging transportation to our home and a return trip to pick up the vehicle.The driver, Ray Bedell,was most pleasant and attentive.We also shared a moment with Louis Garcia, Parts Department, who as usual, was both friendly and courteous.We wish you good luck and continued success in your beautiful new location. Maria Teresa Santos-Torres & Jose Ramon Torres

Pat

Apr 30, 2013

I walked into this dealer armed with the knowledge of exactly what I wanted. TL Kays quickly greeted us...and within an hour my car was ordered. He was easy to work with and very knowledgable of the features I wanted. Six weeks later when the car arrived, the process of delivery was just as easy. He handled all of the paperwork in a very efficient manner and spent an hour explaining the features of my new SUV. I can't say enough about the GREAT experience I had working with TL. If you visit Mercedes-Benz of Daytona Beach...ask for TL Kays!

petragarciamasci01

Apr 29, 2013

This was our first time purchasing a Mercedes and our experience was excellent from the first moment we stepped into the dealership. Our Sales Associate went over every feature of the car and answered every question we had. We left your dealeship with the exact car we wanted and the car had all the features we preferred.

Jim

Apr 27, 2013

Andrei, my sales representative could not have been better. He was helpful, knowledgeable and most of all he listened. I am very very pleased with my purchase.

Acantwell

Apr 27, 2013

Excellent service, loaner was given without hassle, T.L Hayes made sure service was aware, Pat went above and beyond to get work done on a timely basis.

KJMinner

Apr 27, 2013

The windshield washer on my 2009 CLK-350 was not working. I purchased the car, a CPO from MB of Daytona, last November. I made the appointment to bring in the car for service. Chris was friendly and efficient in checking out the suspected problem - the pump had failed. He arranged for a loaner car and got me on my way. He called when the car was ready the next day. I appreciated being advised as to the time when the car was ready so I could plan the rest of my day. Friendly, efficient and knowledgeable - a very nice combination. Thank you for good and timely service.

lauthelet

Apr 27, 2013

We have bought two Mercedes Benz's in the past year from your salesmen T.L Kays. He is a person that cares about his clients. His knowledge of the cars he shows you is uncanny, leaving you withno questions when he is done. I keep coming back to your dealership soley because of your salesman T.L Kayes.You should value his loyality and deadication to his clients. Its always a pleasure to do business with TL.Respectfully,Lance & Diane AuthelePort Orange, Florida

Matt - FL

Apr 25, 2013

Excellent service!!! I walked in without an appointment, found out what my car needed and left with a loaner within 10 minutes. I was called several times during the day to give me updates and car was ready when promised and on time (same day I dropped it off)! My expectations were exceeded by a far margin and Mike in Service was FANTASTIC!

Jeff

Apr 23, 2013

TL and Tim were amazing to work with. Very professional.

kandgh

Apr 19, 2013

Best car buying experience ever! I will definitely be back. Thank you for your patience and help. I would also not hesitate to recommend you to friends and family.

viperv10tofastforu

Apr 19, 2013

This past week we were vacationing in Florida after attending the Barrett Jackson Auction in West Palm Beach. While returning from the Florida Keys, my wife and I visited Mercedes-Benz of Daytona Beach where we were greeted by Lee Grasso.He spent a considerable amount of time with us and treated my wife as an equal. Lee was extremely knowledgeable, listened to our needs, and proposed a competitive price to us for a Mercedes E550C my wife really liked. We slept on the deal overnight and purchased the automobile the next morning. It was refreshing to find a professional sales person that did not use the pressure closing statement, What can we do to earn your business?, used by snake-oil sales people in other dealerships. As we all know, we have entered a time where everything from ball point pens to cars are purchased on the internet without any human interaction. Lee spent time building a relationship with us, which certainly helped close the deal.

TOMCPA

Apr 18, 2013

Great customer service from Mike and the whole dealership in the service check on my GLK 350. We also very much appreciate the follow-up by Mike from the service appointment. You guys were great !!! Bear in the service area was also very helpful in explaining the workings of the voice activated blue tooth system.

DebbieSaeger

Apr 17, 2013

As the Used Car Sales Manager, Bobby Martin found the car I wanted, purchased it at an Auction and delivered it within a week.It is my first Mercedes Benz and I love it! The whole experience was well worth waiting for! I just wish I would have bought a Mercedes Benz sooner!

deblwilliams

Apr 16, 2013

This is my second Mercedes I have purchased from your dealership. The 2004 I had serviced in Maitland, this is the first service I have done at your dealership on my 2012. Chris was courteous, professional and friendly from the time of the phone call to schedule my service, and throughout the process. I had some issues with my navigation and phone and he walked me through the issues. I will definitely will use your dealership for future service needs as well as recommend to others.

Jerry and Kathy

Apr 14, 2013

Salesman Mo Machek a most interesting person and best salesman ever. Our first MB purchase after many years of Acura and Honda. A patient teacher when demonstrating newest gadgets to someone over 60! Our new beach mobile is a 550E convertible. Currently 60 miles driven and already has a dusting of sand! Thank you Mo Machek.

cheryl13605

Apr 13, 2013

Chris asked Dale to look at my broken window regulator. Even though Dale was unable to repair the window, he replaced a resistor which prevented my AC from working properly and recommended a light housing for my broken brake light. Chris also had my motorhome washed which was wonderful since I have been too busy lately to accomplish that.

Stephen Speer

Apr 12, 2013

We were traveling in Florida on vacation and stopped at Mercedes-Benz of Daytona to see what models were avaiable. Lee Grasso greated us, built a relationship quickly, sold us an E550C, and made the buying experience a pleasure. The entire staff made the transaction very smooth. After we returned to North Carolina, they continued to follow-up by telephone.

Tom of DB

Apr 11, 2013

Always good agency with a great product, but now in new facility - even better. Marvelous facility, friendly, helpful and efficient staff. Great coffee too!

struvej

Apr 11, 2013

Bought used 2009 E350 SW that Bobby had to find. Car was in incredible shape. Megen took care of everything and made it a very enjoyable experience.

andana1

Apr 10, 2013

I had a very pleasant experience when I visited your service dept. everyone was very nice and since I waited fro my vehicle Chris saw what he could do to expedite it for me. You can rest assured that I will be servicing my vehicle at your service department.

seaside89

Apr 8, 2013

Walked in and was greeted at the front desk and receptionist was friendly and handed us a couple of waters and a salesman came to us. We told him what we were looking for in the used cars. Easy to talk to and ask questions. Did a test drive and decided to buy. At least the haggling was not to stressful. Finance manger was very pleasant as well. Really was a good experience. David Donals was a very pleasant salesman. Very nice experience.

Olga

Apr 7, 2013

All in all, everything was excellent, from the service adviser to top-notch sales and finance representatives. We went in to see what we could do and you guys did the rest. Excellent facilities, advice, information and help all the way through the process and afterwards as well with follow-up. Have only great things to say and love the car, so all is good!

HCA--St. Augustine,Fl

Apr 5, 2013

I have purchased 6/7 MB from this dealership over the past decade and returned to MB of Daytona Beach for all service issues. Mike Iafanti is absolutely a Best of Class individual and a total Customer centric Service Adviser;competent,knowledgeable and honest. Having been buying MB since the 70's I have yet to deal with a Service adviser of his caliber. Thanks In the sales venue ask for Mike Harrington

rem183

Apr 5, 2013

The overall experience with this dealership is excellent. I went into the deal with the thought in mind to end up with something that appears fair to me and the dealership. The dealership had the same concept and attitude in mind. We were both on the same page.Our salesman, Andrei, was a thorough professional; honest, told you the way it is, friendly, courteous, and helpful in all manners needed. The General Manager, Bill Smith, was all business, and his attitude was to perfect a deal fair to all parties concerned. He did. Then, the last guy to see in any transaction is the finance dude. To me this is the spot where a deal can become untied, all parties get up, and walk out. Tim Dalzell, Finance Director, made sure this didn't happen; very courteous, competent, explained everything, answered all questions, and in all fairness "sealed the deal."This is my first experience with a Mercedes dealership. I would go back to this dealer in a flash, and I would recommend others to experience them.

DZM Ormond

Apr 3, 2013

Went in to look and left with a 2013 CLS550. The facilities are obviously well appointed with all of the ameneties to make you feel special, but that's the easy part... It's the attention to customer service that is most imporessive. Little to no waiting throughout process. I felt that my time was valued and everyone worked to quickly to expedite my visit and time at dealership, with out making me feel rushed. Friendly people and great follow up after purchase and service visits too. Everything and more you expect when buying and visiting a Mercedes dealership!

dabman

Apr 3, 2013

Went in to see about a lease for my aunt, since her 99 C 230 kompressor was slowing dying which was purchsed from from Mike Harrignton. Megan kept insisting my aunt was another woman that worked with my aunt when I said I was not related Megan would not let up. Then she said are you sure your not related, I advised I know who my relatives are. This really was annoying to me. The new C 300 lease was requiring like $4,000 down for a three year lease everything was optional on this car, when I asked what MB text was when I asked if it was leather was advised it was some kind of vinyl. No way leather was addiotnal $2500.00I left ,no sale at all she got a Acura TSX from Courtesy Acura in Sanford with leather as standard with no security deposit, or first month's payment . This car included more standard features plus no premium fuel either since it was a 4 cylinder. Could not be happerier with her purchase of the Acura.

JOHN PLAMONDON

Apr 2, 2013

First of all my buying experience in regards to my 2013 Mercedes was smooth and very enjoyable with my sales staff Mr David Donals who was extremely knowledgeable and helpful to my automotive needs. Mercedes Benz of Daytona Bch, FL is the state of art dealership, which the latest tech on site for service, and the customer cafe area is 100 plus. Most of all I am impressed with the service department, and my new service advisor Chris on my first visit on April 01, 2013 Chris, was very helpful. Please note this is my first new Mercedes, but it won't be my last. I am really happy to be a member of this great dealership. Thank you, J.P.

Norman

Apr 2, 2013

Mike the person that took care of my car and me was perfect friendly and very knowledge. I will recommend this dealer, so much so that when it is time to buy another can this will be where I will buy. Thanks Norman

Lbeery1

Mar 31, 2013

I was referred to T.L. by a mutual friend and a colleague of his. I went to the dealership and was greeted by a friendly receptionist, who promptly got T.L. A gifted salesman is rare; but a down to earth, honest, no pressure salesman is almost impossible to find. Luckily for me,I found him! Driving and owning a Mercedes is a pleasure, the dealership and personnel at Mercedes of Daytona made the purchase of my new car enjoyable. I felt spoiled by my salesman. T.L. called me to keep me abreast of our schedule, was responsive and very patient with all my questions. I will recommend your dealership and T.L. as a salesman.Alfredo was kind and gracious, too. He related to me well and made me feel like a valued customer.Sincerely, Lynne Beery

Tom

Mar 27, 2013

Chris is our service advisor and he pulled off a miracle. I had my car in for service and was issued a loaner car, when my car was complete we had planned to bring in my wife's car in. We planned to pick up my car, drop off her car and swap the loaner to my wife for the duration of her repairs. Ironically her car developed an ignition problem and would not start a day before we planned to swap. Chris coordinated another loaner which he had dropped off via a flatbed and they picked her car up! What a life saver!! This process really helped out and needless to say we made an easy transition back into our cars as they were completed. Great effort, this is the type of customer service that will bring us back for our other service needs as well as our next car purchases. I do not have to feel like a rock star just that my business is appreciated and in this case, appreciation exuded from everywhere!!

Mike C.

Mar 25, 2013

My Wife and I walked in in Comfortable clothes which were not dressy. We waited for about ten minutes before we saw an available salesman. He then approached a customer dressed in a suit but the gentlemen was already being helped. He then walked right by us and into the offices, in a few minutes he and another sales man walked out of the offices and walked past us, they had no prospective customers to tend to. We were getting ready to walk out and at that point a young salesman Dan Tran approached and asked if we were being helped. He was very professional and took very good care of out needs. He worked very hard to get us to where we wanted to be on the sale and a purchase was made. He made all go very smoothly and our experience was great. He even worked past closing time to explain the working of the car. Fantastic deal.

Tony S

Mar 22, 2013

Mike Iafanti is terrific! Very accommodating and knowledgeable. An asset to the dealership.

Kneller

Mar 21, 2013

Bobby Martin, Roger and Amanda are the best..... Very attentive to your needs, no unecessary old fashion pressure and fair.....

rolfup

Mar 21, 2013

We knew what we wanted, the sales agent was responsive, no frills or sales gimmick, prompt and efficient. We walked out happy. Hope service is just a good.

Green Eyes

Mar 20, 2013

This is our third Mercedes and all experiences have been above excellent! Our thanks to Mo who made this process a snap from first phone call to delivery of our vehicle and our heartfelt thanks to Tim who really made this third dream come true. There is no other dealership to purchase a vehicle from.

Mike and Anne

Mar 13, 2013

We had an unscheduled appointment because of tire pressure issues. We were about to drive to New York State, ahead of a big snowstorm and wanted the pressure checked. The service department took us right in and found the problem, 4 nails in the tire. Since this was a Saturday and we were leaving Monday at 6:45 the problem had to be corrected immediately. I was told we needed a new tire. I was shown why and the tire was in stock, great. In the midst of the tire change process the dealership lost power. We were kept informed of the progress. The power came on and the process started again. The power again went out after about 15 minutes. We waited for 45 minutes and finally decided to get a loaner car until Monday. We were told if the power came on they would stay late and fix the tire. If the power remained out they would bring someone in early Monday so we could get underway. The power did come back on and all was resolved. This dealership could be a model for other dealerships. They are friendly and helpful. We would recommend them to anyone.

Lcordell

Mar 13, 2013

Chris is always very prompt and accommodating from the moment I called to my arrival. He quickly was able to get my vehicle back to be repaired and I was on my way home within 30 minutes.

blacktruck

Mar 11, 2013

When we think about buying a vehichle we always dread the experience however, this time was great with no pressure. Everyone we met with were incredibly friendly and helpful. My husband is very happy with his 2011 Ford F-250 he had been searching the internet for months before he came across this truck in the mercedes ad and he called Lee Grasso our salesman. Lee gave him all the specifics and we went to see it the next day and now my husband has a beautiful black on black truck before we left they made sure it was spotless. We would strongly recommend this dealership!

Sandy H.

Mar 10, 2013

We were extremely pleased with the service and care we received from Michael Iafanti.

Herman Bailey

Mar 9, 2013

On Friday, March 8, I visited Daytona Beach, FL Mercedes to have our 2013 GLK350 serviced. My reading of the service manual indicated that the vehicle should be serviced at 2,000 miles. However, shortly following my arrival, I learned that this was not so, the vehicle would not require servicing until 10,000 miles. But Patrick Buckley, the Service Advisor made arrangements to have the vehicle inspected none-the-less, and also had the vehicle washed. In a short period of time, I was on my way, superb attention to detail and service. Chief HOB

PRINPIER

Mar 9, 2013

From Shirley Q and John T. E (H),from Palm Coast,Fl. We have been customers for at least 11 years and Mike has been our service Advisor over the years and different models we have purchased we have had an excellent experience. We did experience a bump in the road one time but Mike stepped in and took care of the problem. I have no problems in saying when we or our friends need a new car we will get it at Daytona MERCEDES BENZ and recommend the same to our friends. THANK YOU

mrphillip

Mar 8, 2013

Everyone was friendly and responsive when I arrived and dropped off my car. The loaner car is a great benefit. Price was high for oil change.

121043

Mar 5, 2013

Everything is just first class. So easy. Explained everything. Ready on time. Car was clean and ready to go.Love the new set up at the new facility!!

tozmania2

Mar 4, 2013

Everything about our experience at the dealership was pleasent, except the bill of course. (lol) Chris in service was a pleasure to work with, he was very professional and helpful.

ddhd1982

Mar 2, 2013

I have not bought a car in almost 5 years and I must say, Lee and Tim, were OUTSTANDING! I was in and out within proably about an hour or so and not only that, I got an interest rate less than 2% than from my credit union. Lee was most professional and courteous and I believe got a great deal on a Very Nice vehicle that I am extremely happy with. So happy, I have sent another person to him the next day and sold the other SUV I was looking at before purchasing this one. Very pleased and would HIGHLY recommend and have anyone to Lee and this dealership! Great Customer Service!

Scottsurfcat

Mar 1, 2013

Joe and Dan both went out of their way to provide us with service that exceeded our expectations and prior experiences anywhere. They were cordial and extremely knowledgeable and showed a desire to earn our business which is why we ultimately bought the car.

rcory689

Feb 27, 2013

Joe Drewes's presentation, communicational skills, knowledge and integrity are outstanding. We have developed a great relationship and commend you on hiring such a person.

Lee Ricker

Feb 22, 2013

My experience with Daytona Mercedes was excellent. My Service Advisor was Chris and he was professional, friendly and efficient. I even put in a good word for him to the manager. I would highly recommend Daytona Mercedes!

Bob Z

Feb 21, 2013

I brought my 2005 E320 CDI in for a check engine light. It turned out to be an intermittent fault in the glo plug relay. It only happened once. I was advised to see if it happened again to get it fixed, rather than correct something that may have been an anomaly. I appreciate their honesty. Other dealers would have pushed an unnecessary repair.

Tom

Feb 20, 2013

I had my first service with your dealership earlier this month and I was very pleased. Chris was my service advisor and was very friendly and he kept me informed all the way through the process of my car's service. I was very impressed and will now have my wifes car serviced here as well! Thanks

wayzatareed

Feb 20, 2013

Disappointed to find my warranty expired in January without receiving notice or opportunity to continue.Very pleased with how car was presented after service. Very clean. I have dealt with Tim several timesin the past and I still struggle in my communications with him. He first told me the battery would cost $300,then called to say it was $450. When I picked up the car it was $300. I enjoy working with TL in sales and have purchased 3 or 4 cars from you. Happy to see the new ownershipand enjoyed visiting with Gary in previous service experience.Thanks for asking.

121043

Feb 19, 2013

It can not get any better! We wanted to see your new dealership. then we realized my wife's car was ready for A3 service. They got us in , loaner car was ready & by the time we returned from a brief shopping trip, our car was ready, and sparkling!!!

ronhu01

Feb 19, 2013

simple - show up, give your keys to Tim, sign the approval, get car from Tammy, have breakfast, pick up clean car with new oil, go back home!Thank you!

scrivano

Feb 17, 2013

This is our 3'rd Mercedes with Mercedes Benz of Daytona. The staff is always very friendly. Pat Buckley has always gone above and beyond for us. It has always been a pleasure doing business with Mercedes of Daytona....we will continue doing business here. Thank you

BILL LUTHER

Feb 13, 2013

MIKE AND I HAVE WORKED TOGETHER FOR OVER 7 YEARS. HE IS ALWAYS HELPFUL AND THE NEW ENVIRONMENT IS AWESOME. WORK ON MY CLK430 REQUIRED AN OVERNIGHT STAY AND A LOANER VEHEICLE WAS PROVIDED. THANKS FOR YOUR CONTINUED EXCELLENTSERVICE RECORD

brkybutler

Feb 9, 2013

The staff was great and very flexible. My car was serviced faster then they anticipated. All my questions were answered. The facility was in top condition. It was my first experience dealing with this dealership and I will be back!!!

Rich

Feb 8, 2013

Both sales and service remain outstanding. Over the years you have serviced all my vehicles as well as those of other family members. Thanks to Mike Iafonte and his crew my 2003 CLK Cabriolet runs like it is brand new, and my '12 E350 runs even better. Your sales are competitive and your service keeps me as a repeat customer.

CariWilmoth

Jan 30, 2013

We have never had anything but excellent service from Daytona Mercedes, from the moment we picked out our 1st Mercedes until now, 7 years later. We bring both vehicles in for service (which has never been anything more than regular maintenance) and are treated like royalty. Snacks and coffee while you wait, gift shopping, watching tv in the luxurious new sitting area, having a car drive you to the mall...it doesn't feel like work having your car serviced, you actually enjoy it! Everyone that works there is really great. I absolutely recommend this place!

Sherry Kay

Jan 30, 2013

Roadside service came for no charge and when my battery wouldnt hold a charge he had a battery I could buy. Thanks so much for fixing an old 1999 car and treating it like I had just bought it yesterday :) I am amazed!!

PAW

Jan 26, 2013

Tim Aldridge is great. Service was timely and people were friendly. Like the dealership. Continue doing what you are doing.

Vincent Raccuglia

Jan 25, 2013

We would also like to commend the service rendered by our salesman, Roger Williams. He was very knowledgeable and helpful during the entire sales process. He continues to be readily available whenever we visit the dealership. If you want an experienced salesperson who will not steer you wrong, see Roger. I am. Vincent Raccuglia

DrGoldman

Jan 24, 2013

My car is now ten years old ('03 CLK Cabriolet) and I plan to keep it until it no longer is practical to do so. I have lived in this area since 2005 and you have been servicing it since then. I wanted to bring it to a "like-new" condition and Mike Iafonte had everything done that was necessary to do, and made the most out of my extended warranty. It runs like new now. Mike's care is why we have bought two E's since then ('06 & '12).

CConnolly

Jan 23, 2013

The staff at Mercedes Benz of Daytona Beach are outstanding. I purchased my vehicle at the dealership and return whenever a service is due or i need a warranty repair. I have been totally satisfied with all aspects of the services I have experience. They make you feel special!

JPatel2344

Jan 21, 2013

Very Friendly staff and great experience. Very friendly service and knowledgeable staff and great new MB dealership with state of art well equipped building in Daytona Beach,Florida.

Nancyjay

Jan 20, 2013

I've been a customer for years. The service I receive is always above and beyond my expectations, from service appointments to follow-ups to paying the bill. Thank you for taking care of every detail. Thank you for calling back when you say you will. Thank you for the clean, gased up loaner car. Thank you for being professionals in all ways. I also love the new show room. Best wishes.

Joan from Tuskavilla

Jan 17, 2013

I was totally pleased with my service. I would highly recommend the dealership . I travel from the Orlando area to service my car.

prindi

Jan 17, 2013

Upon arrival, I was greeted warmly by all employees that I encountered. My service manager promptly wrote up and initiatd my car's service. Another employee brought me coffee. During my wait, I chatted briefly with three different employees, two of whichwere involved with the initial purchase of my car. I also, inquired about an iten at the parts store where two employees gave me info about the item and helped me to make a choice. So, as usual, I felt very much at home during my visit. Off side though, let me say that the price for the work was not the worse, but I would have liked to pay less. That however, is not something that I blame Michael for. So, I am rating it GREAT so as not to penalize him for something that he does not control. Finally, I would say that the Mercedes Experience at the Daytona Dealership is first class and more.

slevine

Jan 17, 2013

Lee did a great job finding me the car I was looking for and he did it in record time. I have worked with Lee in the past and he has always done a excellent job, that is why I am a returning Mercedes Benz customer. Thank you Lee for getting this car for me I am truly happy and enjoying it!

dharr78851

Jan 11, 2013

The employees that we dealt with during our service visit were the best. Their response to every question and their readiness to help really made us feel we were part of your family. Thank you Mercedes Benz of Daytona!

dfwillia

Jan 9, 2013

Pat is a jewel to work with. He greets me by name and keeps me informed as to the progress of my repair. He really tries to get me in and out of the dealership as quickly as possible. When I called him and told him about the malfunction script, brakes, that appeared, he told me to immediately get the car in because of his concern for my safety. It is great to know you have people that care.

Paulcunningham

Jan 8, 2013

We have been doing business with Mercedes-Benz of Daytona Beach for many years and have always had great experiences with everyone at this dealership.We always work with Michael Iafanti whenever we have any issues with our Mercedes and he takes care of our issues right away and in a quick manor.

worldcls

Jan 7, 2013

Easy to deal with, I knew the exact car I wanted to buy my wife. The negotiations were reasonable, the paper work was wrapped up efficiently and I was handed the keys within an hour. I'm a car junky and I trade in or buy something new every 6 months or annually. I've purchased over 75 new and used cars over the years. The one thing I've NEVER been offered was a 1.99% interest rate! There's not much else to say when you can score and excellent condition Benz the is pre-owned certified, has low miles, comes with an extended warranty and a super low interest rate. That just makes the car buying process pretty painless. I wanted to hit the button on my desk that say's "that was easy":) I'm a member at LPGA Golf Club and I'll be sure to tell my friends about the great deal and service that Roger hooked me up with! Thanks again!Joe Lamica

Leonard Graziano

Jan 5, 2013

Tim was accommodating in meeting my schedule, service from the time I dropped car off to loaner to pickup was excellent and effortless.Overall a great experience.

laura.gaines.14

Jan 3, 2013

Everyone is always so friendly & helpful. We have purchases several cars at this location through TL and have always had a great experience. I would recommend this dealership to anyone interest in Mercedes.

Belindaws

Jan 2, 2013

These guys were awesome! Very patient with me and tried to meet all of my needs to make me comfortable with any purchase decision I had to make. My husband really appreciated their service department and how they were willing to accommodate me in the future with service and warranty work.We will definitely buy from Daytona Mercedes again And refer our friends in the car market. If the Mercedes brand is not you choice or budget you should still consider them for a used car that they will price fairly to make the sell.

bone12

Dec 29, 2012

I had worked with several employees and all were excellent. I wish I collected business cards so I would remember all I had contact with.

julian bergman

Dec 28, 2012

outstanding dealership. go out of their way to accommodate both in the buying end and sales end.purchased 2 cars; 2101 ml in 2011 and a 2013 ml in 12/2012

Steve

Dec 27, 2012

My service representative, Pat Buckley has always provided outstanding service and now it appears that the facility and staff have made an effort to compliment. The dealership now seems more a Mercedes connection than a Chrysler throwback. We went away from Mercedes for several years and have recently returned.I look forward to "trying" the buying service with them, rather than going to Orlando, JAX or Gainesville.

Berend Otten

Dec 23, 2012

My first contact with Mercedes Benz of Daytona was via the phone and with Dave Donals.His enthusiasm, knowledge and friendliness encouraged me to make the 2 hour trip to your showroom.After a couple of hours of test drive, and discussions about the car and its options, price and generally just getting to know each other we purchased our car.We picked up our car 4 days later and your delivery amenities were great and again Dave and Tim made it very enjoyable.We not only would recommend your dealership but would urge our friends to give Dave a call as I know they would be very happy with the experience.Very Truly Yours,Berend & Loretta Otten

atfwp01

Dec 21, 2012

This is the fourth car we have bought from Daytona Mercedes. TL delayed his vacation to deliver this car to us. Mike Kessler went over it - even tho it was a pre-certified car. And Tim had all the paper work ready very quickly.We love the new store - it is very "open" and clean everywhere.Pricing is classified as "good" because I was ttading a "paid for" car and now I'm going to have payments again! The car, however was very rairly priced!Anne and Dick Perry

trumarknorman

Dec 21, 2012

As always Michael Iafanti was great I am always happy to work with him. I will always come back to this dealership beacuse of in particular Michael Iafanti and TL Kays and all the other associates

Mardin

Dec 19, 2012

The entire atmosphere at the Mason Avenue and the new Auto Mall was professional, friendly, warm and helpful from the sales manager to the cookie baker lady. I received very good technical explanations and when it came to negotiation I was offered all I needed to persuade me to buy my first Mercedes.I have owned German cars for the past 20 years including BMW, Audi and Volkswagen, each of which I have traditionaly traded when 2 years old and my then current car a 2 year old VW cc was 2 years old which promted me to look at available options.As you can tell from the survey you have a new very stisfied customer. Good luck to daytona Beach Mercedes in their new home!SincerelyHarry Martin

bestserviceever

Dec 2, 2012

In my 64 years of living, Tim Aldridge is the most personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifetime. He is an outstanding communicator and comprehensive in his review of the problems associated wih my 2004 C-230 Mercedes. He was courteous and very respectful at all times. He promptly advised me on the progress the mechanics were making on my car and when it would be ready for pick-up. I never had to call back once to inquire about what was going on with my car (how the work was progressing). This is the first time in my life I have ever been treated so kindly and attentively by any service advisor at any dealership (including Mercedes) EVER!!!!!!!!!!!!!!!!!!!!.

Janice

Nov 30, 2012

Excellent buying experience. Very thorough and responsive. Friendly customer focused.

M A Jensen

Nov 30, 2012

We always feel that we are well taken care of for all our needs. We have just purchased our seventh new vehicle there and Mike has serviced them all.

Dr Karen

Nov 29, 2012

I took my car in to the dealership because I was told my battery was failing. There was also a recall on my vehicle that needed to be fixed. I was greeted by someone immediately and taken to my service advisor, Mike. He was cheerful and efficient, a great combination. He got my car in quickly and I was finished in about 1.5 hrs during which he kept me posted on the status of my service. Everyone at this dealership is friendly and I was entirely satisfied.

Not applicable

Nov 29, 2012

We took our 2001 C320 to get an estimate of needed repairs. When the threshold of expense reached a point of making "no sense", we elected to purchase a new vehicle. Both the service area and sales department were very professional, friendly and helpful throughout the process.

larry

Nov 28, 2012

great dealership A+ from start to finish on my purchase.thank you TL and all the others involed. Larry Hadley

Love my Mercedes!

Nov 28, 2012

Excellent service department and excellent staff!!

efeist

Nov 28, 2012

I am always a bit resistant to dealing with dealerships. I worry thst cost will be excessive and that they will push for somthing I don't really need. I came in first for a problem with my trunk hatch. Initially Pat told me that I was looking at about $700. A later phone call from Pat and I was surprised to hear that I needed new tires and a brake job also and it could cost about $4000 or more but he would work with me ao try to cut some of the cost. It did wind up costing about 20% less. When I picked up the car the push button opening devises for the hatch wasn't working. It closed and locked but, in my opinion, was not completely fixed. Pat said that he would take care of it and by the next day it was completely corrected at no additional cost. While Pat is your employee I had the good feeling that he was working for me also, that he "had my back". He made me feel that he had both the condition of the car and the also my safety in his recomendations. It is that kind of customer service that breeds repeat business and referrals. You have an excellant employee in Pat and a positive representitive of your dealership.

JT

Nov 27, 2012

Our sales representative, TL, was easy, low-key, and best of all, a good listener. He answered all our questions and patiently explained location and operation of all the "bells and whistles." Negotiating the final price was quick, painless and reasonable. Everyone with whom we spoke gave us their undivided attention and demonstrated that customer's satisfaction is a priority.

love sport cars

Nov 27, 2012

can not ask for more, the customer service and all needed information were available immediately, accommodated to complete the purchase for later . overall excellent service

Mercedes Lover

Nov 27, 2012

Great customer service from purchase to service. They go the extra mile for satisfaction.

gmkm

Nov 20, 2012

I have but one issue. I trying to fix the problem myself, I purchased an electrical part from the parts department. The purchase was based on the CEL code. I put it on the car, but it did not fix the problem. I removed it and re-installed the old part. When I explained what I had done and that the new part was on the car for maybe 2 minutes, I asked about either having the price I paid (about $120) adjusted from the bill or getting a refund. I was told all electrical parts are not refundable. Considering the bill for the repair was about $1200, allowances could have been made for the price of the part. While I understand that rules are rules, but for $120 on a $1200 bill, there is a bit of a bad taste left.Thanks,Gary McFadden

victor4124

Nov 19, 2012

Megan was great to work with. We handled the entire transaction via telephone calls and emails. When we agreed on a price, she offered to deliver the vehicle over 300 miles away to Miami on her day off. The level of service and attention to detail was well beyond our expectations. We would be delighted to work with her again.

Clark

Nov 15, 2012

We were treated well and enjoyed looking at the new cars while ours was being serviced. The sales staff were helpful and courteous

Smile

Nov 15, 2012

Mercedes Benze does an excellent job of seeing about the customer. Pat Buckley is my service writer,..he does an excellent job of gettimg me in for service and getting me out. He is punctual in his greeting me for service, warm and friendly, takes care of customers and enjoys what he does....I will come back again.

Tomar1989

Nov 10, 2012

Service was great, prompt and efficient . Very professional! Brought car in for scheduled maintenance and it was done on time! What else is there to say!

irina

Oct 27, 2012

the best job all staff in dealership,very frendly and understanding people

Dilady79

Oct 24, 2012

Great experience. Lee was great to work with. Had to drive fr jax but it was worth it! Thanks for a great customer experience! Even sent him a customer who bought!

Frenchie

Oct 21, 2012

I purchased my first Mercedes,use, in 1969 and my first new one in 1975. I have been through the buying "new" procedure more then a dozen times. Buying a 2013 E-350 for my wife from Megen Boswell at Mercedes Benz of Daytona Beach was by far the best new car buying experience that I have ever had.

Autobahn1

Oct 21, 2012

While shopping for a new car and interested in purchasing a Mercedes, I read reviews from DealerRater. After reading the reviews about salesman, Lee Grasso, I asked to set up an appointment with him. I am so pleased I requested Lee. He was just what I was looking for in a car salesman. He was very personable, knowledgeable and was not a pushy salesperson. He explained all the features in the car. Any question I had, if he did not the answer he found someone who did. For example, I had a few specific maintenance questions, and he took me to the service department for answers. He also introduced me to various people in the finance department. Everyone at the dealership was so friendly and we had such a warm reception. Upon making the decision to purchase a car, Lee was extremely helpful in working out a good purchase price. I have only positive things to say about Lee Grasso and the dealership Mercedes-Benz of Daytona Beach.

No nickname

Oct 19, 2012

Stopped in spur of the moment, Michael Iafanti was very accomadating. Always professional and friendly. All the staff are helpful.

Reoqueen

Oct 18, 2012

I can't remember his last name right now, but Michael was awesome!!!! I had to bring the car back the next day for a couple of issues, and he promptly took care of them for me. I will be back!

David

Oct 17, 2012

Our ML350 required a replacement battery. A simple call to the road service number brought a representative to our house. The technician was able swap out the battery as the vehicle was parked in the garage. The response and the corrective action was completed within an excellent time frame. Well appreciated.

Flagler Beach Girl

Oct 17, 2012

What an outstanding vehicle. TL did a great job working with the team to make this deal happen. I want to thank everyone at this dealership for their outstanding service. This new GL550 is just over the top in performance and style. I will look forward to working with Pat in service as I own this vehicle. Pat is the best at taking care of his customers. Thank you all at Daytona Mercedes. Sandy and Chris Schultheiss

Crissy

Oct 16, 2012

This dealer was so easy to work with and accommodated all my needs. They were very friendly and not pushy at all. They even lowered the price of the car I purchased several times and threw in some freebies too. I would recommend this dealer to a friend for sure!

KeeKee

Oct 15, 2012

very happy with the customer service and the attention that they gave me and my husband,. they explained things to us and let us make our decicion whether we would do the service. did not feel pressured at all

Kenny

Oct 15, 2012

The repairs to my vintage 2001 CLK were completed in a high professional manner. Dan the service manager and Tim Aldridge were on top of the work. Master mechanic Steve is first rate. Whether parts, service, or reception everyone made me feel like a VIP. I want to give a shout out to Chris who received my car and handle transportation, very nice man.

Porsche and Mercedes!

Oct 13, 2012

Loaner car as requested, prompt professional quality diagnosis and service.

whitewr

Oct 13, 2012

Easy to deal with, friendly, explained the car well. Introduced me to the GM, Service Manager and finance manager who were all pleasant to deal with.

Pamela

Oct 12, 2012

Great People/Great Service Each time I have gone to this dealership, I am impressed with the entire staff from sales to service.

BrianaCarissa

Oct 12, 2012

Service was excellent, Pat was very thorough and answered any question I had. Everyone at the dealership was genuinely friendly. No complaints here! From when I arrived to the dealership, to when I left the customer service was the best!

benr7586

Oct 10, 2012

Lee was very fair and honest. He was not pushy and did a great job of answering all my questions. Ask for Lee and you'll get treated right.

eforman

Aug 28, 2012

This is the third Mercedes I bought from Mercedes Benz of Daytona while living in Orlando and now Jacksonville. Lee and the entire staff always do a great job.

sammye1

Jul 21, 2012

This was by far one of the most positive automobile purchases we have made. The sales staff were very professional -- returned phone calls and e-mails promptly, honest and straightforward with details. Every aspect of this purchase was smooth and handled efficiently.

joeldmathis

Jun 27, 2012

I have found Lee Grasso, sales consultant, to be the consummate sales professional. His calm, sensitive, to-the-point bearing, has allowed him to sharpen his listening skills to a level achieved by a select few professionals. He is always thorough and reliable when presenting the specifics of the deal. His presentation of the product and of the deal have been clear and complete. Lee Grasso is consistent in his business practices after the sale. His disciplined approach to providing excellent service in every encounter with me has earned my respect and admiration. I look forward to continuing our business relationship for years to come.

Dan Jones

Jun 19, 2012

Lee was friendly, not pushy,was educated on the car and features . He went out of his way to come to our house and set up the garage opener. Great customer service!

Rosemarie Fiori

Apr 24, 2012

Joe Baldi is the most pleasant car sales person I have ever worked with. He worked hard to find me a beautiful car at my target price and delivered my new CLS550 to my Hollywood, Florida office yesterday! I have 2 Mercedes dealers within 15 miles of my home and office yet I would not hesitate to recommend Joe Baldi and Mercedes-Daytona.Great work Joe - thank you!

Alessi

Apr 10, 2012

I want to thank ALL of the guys at Mercedes-Benz of Daytona Beach, for their assistance in finding a great car for me! Gary Yeomans, Alfredo Moreno and Lee Grasso were instrumental in making this happen. They went out of their way, making numerous phone calls and computer searches, to find the right car in a very short time.Thanks also to Tim Dalzell, Mike Harrington, and as always, Tim Aldridge in the Service Department.The guys in Daytona have always been ready and willing to help, and this is why I keep going back to the dealership when I'm in the market for a new car. They are simply the best!

ronhu01

Mar 28, 2012

It's been a while since I worked with such a professional auto salesperson - in fact, I was so disappointed in the last one (Lexus in Colorado), I intend to make sure the General Manager of the store knows I'll never buy another Lexus from them, regardless of their excellent service department. I can only hope this dealership has a service department that is as professional as Joe. There was nothing "used car salesman" about Joe. He was responsive, flexible, did everything he could to accomodate our special needs, and made sure we were happy with what we were doing every step of the way. I am sure Joe does well - he's very good at finding out what you want and matching that with the car he has, - if it's not the right car, he won't pressure you to compromise. He's honest, and he cares. I'm looking forward to a long relationship with him and the dealership.Sincerely,Ron Huxtable

donalddorto

Mar 24, 2012

Joseph provided a highly-educated, friendly, and caring test drive experience. As my tour guide, Joseph provided an ideal sales specialist. Joseph Baldi is the epitome of a true professional. Visiting the dealership was an excellent experience for me! Staff all around were knowledgeable, very friendly, and focused on serving your needs. Mercedes Benz of Daytona Beach is worth the extra drive in my opinion for their fine service.

Tom & Shirley Cole

Mar 22, 2012

We were on vacation near Daytona and my husband had dragged me to so many car dealers, I was up to my eyeballs in cars - Car hunting is NOT my favorite past-time. Finally we ended up at Mercedes Benz of Daytona Beach and were so fortunate to get LEE GRASSO as our salesman. LEE was different than all of the other salesmen & saleswomen we met at other dealerships. He didn't pounce on us before we could get out of our car (an experience we've had in the past). We walked around the lot looking at several cars and just when we had a question, LEE GRASSO appeared (like magic)! LEE has a calming effect on people and he is an expert on Mercedes-Benz vehicles. By the time we had completed our purchase, it was like we had known him for a long time. We even invited him to come visit us in Maggie Valley, NC the next time he comes to the mountains.I have to admit that this was the best car purchasing experience we have had in over 30 years. If we ever decide to trade our Mercedes, we will definitely try to trade at Mercedes Benz of Daytona Beach and will call in advance to make sure LEE GRASSO will be there to work with us. I would recommend him to friends & family, knowing that he would treat them right (that's a mountain phrase).The service department was teriffic as well. We hope to come to Daytona next year and will have our Mercedes serviced at MB of Daytona Beach while we are there.

aliciageib

Feb 24, 2012

Wonderful dealer experience. Made my stay at the dealership pleasant. When I had a small concern with the vehicle, Lee Grasso came through as promised. This has been one of the few times when a dealer has exceeded my expectations on my initial visit.

cerillo21

Feb 24, 2012

WE PURCHASED A 2012 E 350 C. OUR SALES PERSON JR RUDERMUND, VERY PATIENTLY TRIED TO EXPLAIN ALL THE FEATURES OF THE VEHICLE (HELP!) HE WAS VERY KNOWLEDGEABLE & EFFICIENT IN THE WHOLE TRANSACTION PROCESS.

mfswear

Feb 23, 2012

Took what is normally a painful experience, shopping for and buying a new car, and made it pleasant. I found the car I wanted and shopped it around the state, the best deal was less than 5 miles from my office. At delivery, the salesman spent almost three hours explaining every item on the vehicle! Had to have the air pressures in the tires checked and they offered to wash it! Very nice people, I cant wait for their new location to open up!

Flash1973

Feb 21, 2012

I was looking to get out of a lease get a 2012 GLK 350 Mr. Roderemund worked with me and had us driving home in our new Benz. His professionalism,knowledge of the car and honesty was outsatanding. My wife and I was very comfortable working with JR.

nxsw

Feb 15, 2012

I really appreciated the car buying experience from this dealership and more especially working with Lee Grasso, my salesman. He had such an ease and an unassuming attitude. It made me want to come back and buy the car specifically from him.After my purchase, I learned that 3 of my friends actually purchased a car directly from Lee as well. They all sang his praises as I do!I'll be back.Thank you,Cindy Ferrara

Paul32127

Feb 11, 2012

First, like a lot of folks, I have to start by saying that I HATE car shopping. I would literally rather sit through a root canal than go look and drive cars that interest me. Like a lot of the folks on this site, I'm also very, very tired of 'the games'.I've had good and bad experiences at Mercedes Benz dealerships throughout the U.S. But the experience I just had purchasing a 2012 GLK350 at Mercedes Benz of Daytona was a good one.It didn't necessarily start that way, though. My first visit, I dealt with a saleman that came close to sealing a deal. Yet, the next day (on the first saleman's day off) I was assigned a different saleman who was rigid and didn't seem too interested in negotiating a deal. Additionally, even though I'd negotiated the day before on a price which I'd understood included 'dealership fees', they showed up on the second saleman's cost list (and the 'dealership fee' is expensive). At that point, I decided to walk.However, as luck would have it, a friend of mine also was interested in purchasing a GLK350. Her saleman was Lee Grasso and when she mentioned my situation to Lee, he proactively took steps to bring me back to the negotiating table. I wasn't expecting much, but he didn't seem at all interested in playing games - he was interested in creating a deal that was mutually beneficial. And that's what we did. Working with Lee and Alfredo Moreno (the Service Manager) turned out to be a really pleasant experience. Both men have the professionalism that you'd hope for from a luxury brand like Mercedes. I didn't feel beaten up or raked over the coals by Lee and Alfredo, and they are really the reason I can rate the dealership highly. I should also note that my GLK needed some Service Department attention prior to delivery and Lee coordinated with Service who did exacly what I'd hoped. So, although I only have a very, very brief experience with the Service Department, it too was a good one. I think we all got a great start on our working relationship.Maybe next time, I won't choose the root canal after all.