Mercedes-Benz of Chicago reviews

Maisara

Dec 5, 2015

I started my inquiries over the phone before even getting to Chicago and from the moment Matthew Swain picked up till the moment he actually handed over my new vehicle he showed the highest levels of commitment and professionalism and I can't thank him enough.Working with him was such a plus, he honestly saved my time on every aspect. We communicated daily for more than a week over the phone and e-mail to make sure my purchase goes smoothly and hassle free.Travis was also so patient taking me through all details and answering my never ending questions happily and he was so helpful and knowledgable when signing the contract and all related documents.Thanks you Matthew,Thank you Travis.You guys are the best.

Abcd

Dec 4, 2015

Very bad experience, i got scammed by this dealer so please watch your deal with these ppl!!!!!never going back to Mercedes Benz of Chicago never again!!!!

Belize18

Dec 3, 2015

These 2 were exceptional during my GL purchase. I would definitely recommend them to everyone who is looking to buy a vehicle and will use them again in the future.

Mrolnicki

Nov 21, 2015

Wes was professional, well educated on Mercedes and clearly loves what he does. I'm very pleased overall with the experience and would recommend the dealership and Wes to others.

Dave and Cheryl Copham

Nov 20, 2015

We had an unusual request purchasing a Maybach. When our custom order was delayed, Kyle found and delivered exactly what we wanted. All details were fulfilled beyond expectations.

Mannluke

Nov 18, 2015

This was the best car buying experience ever .Darius is a class act guy I reckoned him to any one going to fletcher Mercedes Benz .

Happy247

Nov 11, 2015

It was such a pleasure working with Carlos! I am very happy with my new car and I would recommend him to all my friends and family! Thank you Carlos and Mercedes of Chicago for making my car purchase such a great experience!

Carodon2

Nov 9, 2015

It was a pleasure working with Brian Kinney. He was very helpful and courteous as soon as we walked in the door. Very happy with my new car. I will be back to this Chicago dealership to purchase in the future.

Mercedes guy

Oct 29, 2015

The selection is great and I think the price was fair. My salesman Paul Price did a great job explaining the whole process. He also explained all features of my new vehicle.

Paullazz

Oct 29, 2015

Carlos did a tremendous job exceeding every need and would recommend him and Mercedes of Chicago to all friends and family. I am beyond satisfied and pleased with my experience and the value of my vehicle.

Newmerced

Oct 27, 2015

Greg was an excellent sales man. He made sure that I understood all of my options and helped my find my new car. I would recommended Greg to any of my friends in the future. The Finance guy was patient and help me understand all of my options so that I could make the best purchase decision. There was no pressure at all.Thanks,

Virginia

Oct 10, 2015

I am a repeat customer who is always impressed with MB Chicago! The seamless transaction, the service, the efficiency of the team, the greeting upon arrival all adds up to a wonderful, memorable experience. Thanks Josh!

Mirsad

Oct 6, 2015

I had the best experience at this dealership. I made an appointment with salesman Emil after few emails regarding C 300 car. He was knowledgeable, friendly, patient ... The finance guy Mike was also amazing. He make the deal work for my budget. We recommending them to everyone!

vas

Oct 5, 2015

Darius spent many hours patiently working with us to find the perfect used Benz. He answered all our questions and never pressured us into anything. Thanks Darius! And a shout-out to Matt who stepped in at the 11th hour to find the car that we finally purchased. We will recommend MB of Chicago without hesitation.

Simonat

Oct 4, 2015

Everyone was extremely knowledgeable and friendly. They were not pushy at all and gave us a great deal! This place really does go above and beyond to please their customers. Highly recommend!

Paul Wheeler

Oct 2, 2015

Walter was wonderful. Always helpful and did what he said he would do. Thanks so much.

Mercedes is a ripoff

Oct 2, 2015

I purchased my car in the end of April and my salesperson was kind, and helpful and told me all about the car. That is what got them 1 star. Too much actually. He mentioned the mbrace free trial. He omitted that I'd need an upgrade to the system for $180. That sounds free. The Sirius trial, they didn't notify Sirius that a new owner has the car, so I had to fight for an hour with Sirius saying my trial was supposed to be 90 days, not 36. Then there was a leak in the tire I was assured was fixed we saw on the test drive and was told if it was still a problem, they would take care of it. 2 visits and a battle for the payment are 5 hours I'll never get back. Then a glitch in the nav system they refuse to correct it but acknowledge it is a problem that was a manufacturing defect but say it will cost $280. So much for the warranty and standing by their product. And if you want a loaner car, book it a month in advance. Not only will I never buy a mercedes, but fletcher jones dealers are awful. They've mastered the bait and switch. Not to mention, I had to wait 2 weeks for cup holders, floor mats, and a spare key. AVOID THEM AT ALL COSTS

Pete

Oct 1, 2015

Wow in all my years of buying cars, I have NEVER had such a smooth, no hassle buying experience. Mercedes-Benz of Chicago treat you like FAMILY. The whole process took about 75 minutes from the time I walked in the door. Ask for Dennis Smith, the guy is AWESOME......Pete

Tj790

Sep 30, 2015

Darius was informative, patient and helpful during the sales process. He did a good job of outlining cost and explaining the function of the vehicle.

Lynn

Sep 24, 2015

The sales representative, Dennis Jones and business office staff, Jennifer were extremely customer focused and professional. The dealership management, sales representative, front desk and business office personnel went above and beyond to demonstrate that they valued my business. Great job!

RV

Sep 18, 2015

Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was ready in time for my meeting.

sassygirl

Sep 17, 2015

Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when needed.

GLE owner

Sep 15, 2015

Dustin Goudy, in particular, and the entire Mercedes Benz Chicago management team, made us feel like valued customers as they matched our requirements with available vehicles. The 2016 GLE 400 with its safety and comfort features fit our needs, and we felt fairly treated during negotiations

Arosetaylor27

Sep 13, 2015

I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken care of. I always feel important when I am there

Jon F.

Sep 12, 2015

I Was NOT given my paperwork, after the "contract signing ", in the office. I was TOLD I got a certified car, and was paying for a MERCEDES extended warranty. When I called for them to send me the paperwork, I was sent a "no name warranty" and told the car was NOT certified (had 4, 700 miles) . I had to threaten to sue, to get the warranty I PAID for. READ what you sign there.. Patrick "made it right", (used car manager)...but ONLY after I told them I would take legal action. The service department may be great-I don't know-but BE CAREFUL, when buying...

stuart

Sep 12, 2015

I hate buying cars. The last one I bought before this was in 2001. I dreaded doing it again until I was lucky enough to work with Paul. He was HUMAN. I trusted him, he was informational, and I actually enjoyed buying a car from him. I highly recommend the dealership, but especially working with Paul, he is the reason I bought my automobile. Need a car, see Paul.Stuart

Alisha

Sep 11, 2015

Totally responsive and careful. Did great work. Picked up and dropped off my car - super convenient.

Cubs are #1

Sep 8, 2015

I initially called just to look at a specific used vehicle I saw online, since I was nearby. They didn't say just come in and talk, instead they said " we will pull it out for you to look at" . I was surprised at the service, they pulled it out. The dealer location made it better, about 100ft off of the Kennedy with inside parking. I wasn't planning to buy that day , but everything fell into place, the transaction was quick, everyone was great. It was fun. It was a fair deal. Wes was very helpful. After going over the vehicle myself, I see the benefit and security of certified pre owned. Anything the car might have needed was done. I have no major maintenance for a long long time . I will be going back there for my next vehicle.

MSRAD

Sep 8, 2015

The dealership has a good number of cars in inventory to choose from. So, if you like a specific model there will be several options to choose from in terms of exterior color, interior finishes and option packages. Our salesperson, Emil Johic, was extremely professional. He responded to each of our questions and had an exceptional grasp of the various models and model features. Our experience with Emil from start to finish was enjoyable. He listened and understood our objective and never tried to get us to veer away from our goal for leasing a new Mercedes. We were in and out of the dealership in 3 hours--we reviewed inventory on paper, went to see the inventory in person, test drove our top choice, came back to the dealership, negotiated to deal, turned our old leased Mercedes in, met with financing and left with a brand new GLA model. We were pleased with our prior experience at this dealership 2.75 years ago and were even more pleased this time with Emil Johic as out salesperson.

robinson1

Sep 8, 2015

Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upcoming Christmas season, that you all raffle off a pair of Bears tickets or Gift card to your clients for recommending a client. Give Aways always keep us coming back!!!!

Belinda happy new owner

Sep 5, 2015

Carlos exuded what customer service should be. He made the experience quick easy and painless. His knowledge of the vehicle was hands down the best. He explained in great detail the operation and functionality of all the operations of the new car. I would HIGHLY recommend you visit Carlos Regaldo for your new car needs!!!! Thank you Carlos!!!

Danny Moy

Sep 3, 2015

Great buy! Matt was very good and made me like the car! He was very informative about the car! Matt was helpful and nice! The dealership was also great place !

Aigars. Livonia Trade Inc.

Aug 28, 2015

Keep on doing good job! I am glad that Chicago has dealers like that. I would recomed to anyone to visit Fletcher .

LSD "E" man

Aug 26, 2015

Last month, I had several thousands dollars in repairs made to a normal wear and tears to my vehicle. My driving and riding experience has been restored to like new condition. Erik McGregor is an remarkably knowledgeable service consultant, whom has always provided me enough information to make my decisions, without resorting to high pressure tactics. My repairs have always been completed on time, usually same day, without unexpected additional charges (since 2010). The overall service experience reinforces MB''s motto "the best or nothing".

Todd J.

Aug 15, 2015

I just relocated from LA/OC, and I cannot say enough good things about this service center. Mike K., in particular, is outstanding - professional and very pleasant! They accommodated a request for an appointment the same afternoon. The scheduled servicing was performed promptly and efficiently, and Mike kept me apprised throughout the process. In fact, this service team corrected a mistake made by the service team at the prominent dealership in which I previously had the car serviced. I will be a lifelong customer and highly recommend this service center (especially Mike) to anyone who has MB service needs.

samg

Aug 10, 2015

WOW. After my last experience where I felt that MBOC was not holding up my current visit was just the opposite. Erick was my advisor, Got everything done, kept me informed and was even able to surpass the expected time. Could not have asked for more. Thank You Team, you have a earned it.

Bridgette

Aug 5, 2015

This was my first experience with MB, and what a pleasant one it was. From the initial phone call through the close of the deal, I could not have been happier. My salesman, Dennis Smith, contacted me in response to an inquiry I submitted. His follow up was on point, and he was very upfront about what MBOC had in stock. We scheduled an appointment and the rest is really history. Austin (Sales Manager) and Michel (Finance) were great as well. I purchased exactly what I wanted (CLA250) at my desired price point without all the haggling. Thanks to all for making this a great experience! Would definitely recommend Dennis if you are in the market.

Valarie

Aug 3, 2015

I LOVE COMING TO THIS SERVICE CENTER. THEY ARE ALWAYS SO PROFESSIONAL

Victor....Brookfield Upholstery

Jul 30, 2015

Purchased a Sprinter Cargo Van. Was in and out of the dealership in no time. Great team, highly recommend Walter in sales.

Eileen Vivoda..(John V. has passed)

Jul 28, 2015

I had no appointment and flt panicky that the tire pressure was so low via the warning light. I was treated with welcoming faces and Mike Krapf kept me informed on the testing of the tire and then with the solution. I am extremely pleased with all of the staff at this establishment.

Dawn

Jul 27, 2015

Marco and Dan are the best I have my Mercedes because of them

MP Luchansky

Jul 27, 2015

MB Chicago makes the appointment process so easy via the website or a call to the facility. The minute you drive in, you are greeted by a MB employee by name and with a warm smile. The attendant notified your Service Cordinator and in my case Terry Stailey who was exceptional! Personable, friendly, attentive and reviewed all what we had discussed and agreed upon. A loaner car was provided and I received a text when my vehicle was ready. The excellent service continued when I returned with my vehicle washed and cleaned and even a visit by Geoff Hult thanking me for my business. The service at this Fletcher- Jones facility is unmatched. Five star service by everyone I met.

Nabila

Jul 26, 2015

Terry Stailey is my service advisor and I have no problem taking my car in for service because of his customer satisfaction. I love my GL 450 but when I have to service my car I am in and out within minutes. Terry S immediately contacts me with updates.

BruceH

Jul 22, 2015

Monday morning called for an emergency appointment after weekend vandalism on my ML350. Rear quarter glass needed to be replaced so we could continue our vacation drive from Sarasota, Fl. to Michigan. Spoke with Chuck Benson, explained our dilemma, and we needed to get emergency repairs same day. I immediately drove to the service center, the lead technician was called for his opinion and agreed it could be repaired same day. Was driven back to our hotel and in 3 hours received the call that the car was ready to go. Got email invoice and receipt as I paid on line for my insurance company and the shuttle service picked me up in minutes and we were on our way. Could not have expected any better service. Ironically, when I called Safelite for the glass repair, I was told the earliest appointment was five days out. Thank you Chuck and everyone at MB of Chicago for a wonderful experience.

Megan & Roger

Jul 20, 2015

Always communicate repair clearly; complete repairs on-time; provide great loaner car; have really easy online payment service. Great experience!

Dariusz B

Jul 9, 2015

As always a great experience with Fletcher Jones Mercedes! Always a great service with Chuck Benson.

John Worthy

Jul 9, 2015

once again my service rep Chuck Benson made sure i had a great experience, i took my car in for some repairs that i was informed i needed on my last visit and once again he made sure i had a loaner car. while my car was there i had it detailed, when they brought it down it looked fine to me, however chuck noticed a couple of spots that were not up to his standard so he had them go over them one more time once again showing the commitment to excellence that he has. Thanks again for making this a great experience Chuck!!

Steven C.

Jul 9, 2015

I have been to a few service centers before in the past and I have had really terrible experiences. This was not the case with this service center. Mike K. was really helpful and very friendly. I would have no problems bringing in my vehicle for service or maintenance in the future. I just wanted to say thank you for your service and your time. Steven C.

hdubs

Jul 8, 2015

Mike did a great job of having what I wanted done completed efficiently AND under warranty.

Loyal Client

Jul 8, 2015

Melvin has taken care of me and my cars needs for years and NEVER, ever, disappoints. I'm a little bit of a worry wart when it comes to my car (she's my baby), and whenever there's anything wrong I feel really comfortable when she's in the hands of Melvin and the very competent service technicians at MB. I receive numerous compliments about my car (the color is unique) and I always give a big shout out to the quality of MB ownership and the outstanding service I receive when my vehicle needs attention. This visit I also had my car detailed and was extremely pleased with the outcome. I will definitely utilize this service again in the future. I would further like to add that the shuttle drivers provide a much appreciated service with the drop off and pick up while my vehicle is being serviced. All of them are always very courteous and timely. Finally I'd like to point out that the ladies room needs attention. Whenever I stop in when picking up my vehicle, I am tempted to not use the facilities. It smells, paper is usually on the floor, the stalls are sometimes missing tissue....I continue to point this out in every review I leave, however, to date, nothing has been done to improve this situation. I believe MB has a lot of women customers, and I personally find the condition of this facility insulting.

LOD

Jul 7, 2015

A big shout out to Eric!! He was extremely professional and totally exceeded my expectations! Thank you for outstanding service!

R. Manley

Jun 26, 2015

chuck Benson is my service representative and he always pays close attention to my Autos service needs. The repairs are always completed in a timely manner and I do not have to make a return visit due to poor service.

Andy

Jun 25, 2015

Mr. Lok Wong made the buying of my vehicle an easy and hassle free process. He is very professional while being both helpful and honest. Anyone who is looking to buy a Mercedes, ask for Lok!

Magdalena

Jun 25, 2015

I have always worked with Marco and I have always received excellent service ... This time I had the pleasure to work with Michael Krapf very professional and great customer service

Rick H

Jun 25, 2015

Chuck Benson always takes good care of me and my car. He listens carefully to my car problems. After service, he thoroughly explains everything that was done on my car and makes sure I'm satisfied with the work. Their complementary car wash is very thorough, too (more than just a quick rinse, it's a full car wash and dry, plus tire shine). My car is always clean and shiny when I get it back. Nice touch. Facilities are wonderful, too. Super clean service area. Very comfortable waiting room and accommodating staff.

John Worthy

Jun 24, 2015

I recently brought my E350 into the dealer for a problem with the rear door my service rep was Chuck Benson he was fantastic, He made sure I had a loaner to drive and when we weren't sure if the parts were covered under the warranty he did the research to make sure they were.He also brought to my attention that my rear brake pads were getting low and should be replaced immediately to avoid doing any major damage and costing me more money. he was extremely helpful in fact I'm bringing my car in next week to have the other work done. Thanks again Chuck for all your help in making the repair process a pleasant one.

JimS

Jun 18, 2015

Terry Stailey did a great job. Responsive, knowledgeable-the best

Tom D / Internet Retailer

Jun 17, 2015

The folks at MB - Chicago are first-class, know their business and just treat you well on every level. Emil Johic, Sales Consultant, handled all are needs for the car transaction and was customer-service oriented on every level ... just great service. I would recommend him and MB Chicago to anyone, and will will be back for next one ! thanks again Emil and MB-Chicago T. Duggan Internet Retailer Chicago, IL

Marcella Huff

Jun 14, 2015

I relocated from Texas where my 16.5 years old Mercedes was purchased and serviced. Returning to my hometown meant finding a dealership and service center close to home. I was hoping to find the same level of excellent service and a friendly and courteous staff. I was not disappointed. From the time I drove in to the service center everyone greeted me with a smile. Dan Hoffman, my service consultant kept me informed and answered all my questions. Julia and Natalia made obtaining a loaner vehicle easy. To the staff who returned my car repaired, washed, and vacuumed I thank them.

JamesVaraIII

Jun 13, 2015

A Dealership is only as Great as their Service. After the Sale is what Really Counts. Dan Hoffman is that Diamond In The Ruff! Always Too Notch. Keep up the Excellant Service and I will Always Bring my Service needs to Mercedes Benz Of Chicago!Regards,James J Vara III

CR

Jun 12, 2015

I thought buying a car was supposed painful. MB of Chicago exceeded my expectations. Thanks for a great experience. You made buying a car fun.

Alicia R.

Jun 11, 2015

I always have a great experience drooping off my car here. The white glove treatment has gotten better.

Opthealthchiro

Jun 11, 2015

I went in for a simple A service for my new CLA-250. After being there 2 hours and doing some investigating, I found that they had placed my car outside and it was not being serviced. Sat in the waiting room for that long and I was the one to find the issue. They only found my car outside because they looked up the VIN Number. It was not marked and was placed outside with keys in it. Marco provided me a loaner after about 30 min of me waiting. I had went there to have them do the quick plug-in navigation unit as well. They said they would do everything I need and call me in the morning with a quote. They could not give me a discount on the service because I had prepaid for all my service in the lease. The did say they would give me the navigation unit at cost which was what I can buy it for anyway. The next day came and they are supposed to return my car to me at 3pm. I heard nothing from them but an email saying I could come pick it up. Pick it up? You are to deliver my car to my office. After calling them at 2pm, I found out the Parts manager did not think it could be installed and it took the Service Adviser to figure out it can at 2pm. They returned my car to me at 3:15 pm, not cleaned on the inside but washed on the outside. No discount for the Navi. So at this point we are 3 plus hours of my time wasted and a nice...hey..I am sorry.The next days involved a call from the client service advocate who had a sales manager call me. He had no solutions for me and said he would call me back the next day with options. No call the next day or response from the email I sent the customer service advocate. I guess they just do not care about you when you have paid for everything with the vehicle. Future customers keep that in mind when they smile at you and ask for your trust. I am not looking for a bunch of freebies or a bunch of money, but to treat a new customer of Mercedes-Benz this way has turned me off from that manufacturer and that dealership. Go somewhere else to buy from someone that cares after the sale.

Out-of-Towners

Jun 11, 2015

Saw the car advertised on Car.com and emailed our interest to the dealer. Greg Bolte called back immediately, and from there it was a wonderful experience. He was responsive to all questions, concerns, and hesitation about buying an out-of-state vehicle. He explained the process, shipment of the vehicle, and paperwork in detail so we would know what to expect. We could not be happier with our purchase.

author nr

Jun 8, 2015

Very happy in the process of buying the car. The process was quick and we did not spend hours in bargaining. The financing was also easy.

kristoph102165

Jun 8, 2015

Awesome experience working with the whole team at Mercedes of Chicago. From the salesman to the sales manager to finance. Couldn't have had a better buying experience.

Daniel

Jun 7, 2015

I had an excellent experience. The respect and collaboration that staff exhibited with each other was most impressive and appreciated. The friendly acknowledgement of employees by members of management (handshake and friendly pat on shoulder) demonstrated a culture of respect and consideration of team members.

john family ( scotch )

Jun 5, 2015

your service people are great thy treat you like family I only go to the best john ( scotch )

Happy customer

Jun 5, 2015

I have been a customer of Mercedes of Chicago for a number of years, throughout the years the dealership has constantly improved with the level of employees getting better and better. Erick has now become my service writer and he just did a fantastic job of getting me in and out, explaining the work required and arranging the loaner process so I had no lost time from work. Thanks again for always improving.

Mike2567

Jun 4, 2015

Amazing but I do trust theses guys. Erick McGregor is my usual advisor. They don't high pressure you to do repairs that aren't necessary. And when I get my car back I feel like it's a new car.

Charles Barenbrugge

Jun 3, 2015

Great Experience from the welcome by Terrance to the completion with Mike, was great. Thank you and have a Great Day!!

REPEAT CUSTOMER

Jun 3, 2015

ALWAYS GET GREAT SERVICE,ALWAYS GET MY VEHICLE BACK BETTER THAN I LEFT IT. INVOICE WAS EVEN LOWER THA EXPECTED

georgeT

Jun 2, 2015

Always had nothing but great service since 1st meeting Erick, He helped me out in an emergency repair and I can't see going anywhere else for service

Bello

May 30, 2015

Dan Hoffman is my service Advisor. Very articulate and attentive. Gives you the best. Thank you Dan, will always recommend him.

joro

May 28, 2015

It was the first time that i visited this service center but everything was exeptional. My sercice adviser Chuck really take care of my car and make me feel VIP .Tnx Chuck

Leoneb

May 28, 2015

The service department continues to amaze me. From the start the courteous, knowledgeable service coordinator helps to efficiently handle the appointment. Communication is top level and follow through on any questions is of high importance

Victoria Wilson

May 26, 2015

Dan Hoffman assisted me with getting my car in for servicing. He is very polite, courteous and professional. I really appreciate his attentiveness. He kept the lines of communication open every step of the way and I didn't have to wonder what the status was of my vehicle. Thanks Dan Hoffman! Great job!

Barbara1991

May 25, 2015

Melvin Peeples and the Mercedes Benz staff were courteous, thorough and efficient. I was greeted when I drove into the service area and directed to my service representative. I received a comprehensive, easy to read report on the areas of my car that needed to be repaired.

Stretch

May 21, 2015

Kyle performed very well in the transaction from start to finish. He navigated through the mountain of required papers with initials and signatures gracefully. Answered questions or obtained answers if he couldn't. Impressive knowledge of options and their confusing workings. Sorry we had to rush him because the array is daunting. He appears to welcome any questions which might arise in the future and assuredly they will. Nice gesture.Enjoyed visiting with Travis in F&I (via phone) though he was off on Tuesday. Mike was knowledgeable and didn't overpower us.Suggestion: With the mountain of paper and your awesome dealership, how about a nice/fancy folder for all the papers rather than an Office Max file? The car is a beauty.

roger

May 18, 2015

explains car well. Not too pushy. lenient on test drives. quick to find a car that suits your needs.

Hugo Lorenz

May 17, 2015

Erick McGreger is very friendly, helpful and proficient. Service was excellent. Personnel showed that they really care to give first-rate service - and it is very appreciated. Thank you! Hugo Lorenz

bseldin312

May 16, 2015

Awesome. Things were done very quick.Very professional. Was not waiting long. The waiting area was nice and comfortable while waiting. I would recommend the service station to all my friends

Laurafalb

May 14, 2015

My service advisor Erick McCormick always makes the service of my car very easy. Everyone in the service department is very helpful and courteous

C Frazier

May 11, 2015

This experience was my best in getting service here for over 7 years. Communication was timely and honest. Erick worked to ensure I was fully aware of issues and associated costs. He took the position of customer advocate. A welcomed change in experience.

Teddy Esquire

May 7, 2015

Recently purchased my vehicle and Kat the service advisor was amazing and very attentive to my every need and this was my first time at this facility so I was very pleased with the ease of my experience and how knowledgeable my service advisor was. She even advised me she would go in the back area to ensure my work on the vehicle was properly being handled because she went to school to be a technician. The only hiccup was a manager who came in the waiting room to greet everyone and he did not greet me the entire time.

Dave

May 6, 2015

Chuck Benson took excellent care of the multiple issues that I had to deal with. He kept me advised of the progress and let me know all available service options.

ReeSe

May 6, 2015

My rating comes from attention given to detail on my automobile aligned with outstanding customer service received from Mr. Benson. Please pass on my GRATITUDE.Thanks!

Captain Gary

May 4, 2015

Melvin Peoples is my service advisor. He is a true professional at what he does. He always exceeds my expectations on each service visit.

Cmoconnell

May 3, 2015

Absolutely the friendliest staff in the service building. Offered water and very attentive. I was even given a free car wash and they vacuumed the inside! Overall, a great experience.

ACN007

May 1, 2015

Erick McGregor is always great to work with in the service department. He is very knowledgeable and always does a great job. He provides great customer service.

mvrchota11

Apr 28, 2015

Chuck Benson and the entire team provided a great service experience. The check in process was easy and the warranty work was completed in a timely fashion. Even though I didn't purchase my car from the related company, Chuck made me feel like I was a valued customer.

Hameed

Apr 27, 2015

Overall the service they do to my car and the customer service is great.

Nick

Apr 27, 2015

I was very satisfied with the service at the Service Center, in particularly with the assistance provided by Melvin and Marco. Your service continues to be "First Class".Thank you for everything. Nick

P123

Apr 23, 2015

Visit Chuck Benson for the ultimate experience !! He made taking care of my vehicle a snap. With the loaner plan Mercedes has in place, I didn't miss a days work.

Bserot

Apr 22, 2015

The entire experience www incredible from the salesman coming to me for a private test drive, to making it seamless to trade in my car and purchase our GL. I would absolutely recommend mercedes to all of my friends.

Christian Sheppard

Apr 20, 2015

10 out of 10 all around. Visited the dealership twice. Everybody was friendly, informative, and efficient. On the second visit, I test drove the car and purchased it. Thanks.

happyjean

Apr 17, 2015

From setting up the appointment, dropping off the car to picking up my car, my experience went smoothly. I was treated warmly and with respect throughout the experience. I was contacted regarding the approximate time my car would be ready and informed what was being done to the car.When the car was ready, I was able to pre-pay online so that when I arrived to pick up my car, the car was already at the exit door, ready to go.I couldn't have asked for a better experience. Thank you!!

Anthony J.

Apr 15, 2015

I have been coming to Mercedes Benz of Chicago for the last 5 years and have had nothing but the best experiences every time. Terry Stailey is my Service Advisor and an exceptional one at that. My vehicle is always serviced as promised and returned cleaner than before I left it. I am updated throughout the service process if necessary, and contacted promptly upon it's completion. I will never go anywhere else to put it simply.

dreledwards2

Apr 15, 2015

Erick McGregor is the consummate professional who, over the years, has provided exemplar service. He is ALWAYS responsive to my call of distress. He explains the necessary work needed in detail and in language that is clear to a layman. Additionally, the customer waiting area is stylish, comfortable, and appropriate for the customer based served. I DESERVE luxury.

bombzay

Apr 14, 2015

When I have to take my car in for service I don't mind at all due to the amazing service I receive. Terry Stailey is an exceptional service advisor. Terry will make sure you are a satisfied customer.

aweiss65

Apr 12, 2015

The entire staff of Mercedes-Benz of Chicago treated me expectantly well during the entire process. In particular, Joe Smalzer was excellent. From the first test drive to my purchase, Joe was knowledgeable, friendly and helpful. I fully recommend Joe Smalzer and Mercedes-Benz of Chicago to anyone in the market to purchase a new car.

JEG

Jan 22, 2015

I recently moved to the Chicago area from Scottsdale, Az.. I was driving a 2013 CLS. Obviously not very good for Chicago winters. I contacted MB of Chicago to discuss the purchase of a ML as I needed 4 Wheel Drive. I left two messages for a salesperson, will leave the name out as I do not want to throw anyone under the bus, with no return phone call. I went into the showroom and spoke to the receptionist about the salesperson.(very nice lady) The receptionist stated the salesperson was at the Audi dealership but would pass her my information and have her call me back. I left her my business card and asked if she could contact me as soon as possible as I wam\nted to move forward with a purchase. I thoiught that would be proper incentive for a salesperson to call me back. Astonishling, I still did not get a phone call back. I have been purchasing MB products for 12 years. Would invite any MB representative to look at the records of purchase from Schumaker MB and MB of Scottsdale. To not even get a call back is a reflection of the dealership in my opinion. I went over to Howard Orloff the next day and purchased a Land Rover.

Jeff

Dec 30, 2014

Well this past weekend was my first time here and it was to look at a certified C300 I saw on Autotrader. My wife and I worked with a gentleman named Dustin. Younger guy, but very knowledgeable and funny. The kind of guy I want to work with when buying a car. After about 10 minutes of talking we were doing a test drive. After that we negotiated, as I was trading in my car. After some back and forth, I was pleased with my trade-in value and the price on the Mercedes I purchased. There was no awkward pressure with him...he was very pleasant to work with. I have dealt with some bad people in the past, but Dustin was one of the good guys. If you plan on purchasing a car from this dealership, ask for Dustin, you will actually have a really great experience.Only negative was the amount of time we had to wait for financing. That was no way his fault...just a few people ahead of us buying cars and being slow...once we got in with the finance guy, we were done in under 10 minutes.PS - My wife also has a Mercedes and even though we live in Naperville, we will be coming here to buy the next one.

dwiener

Oct 1, 2014

Terry Stailey is by far the best service advisor I have widths with. Friendly, personable and always keeps me up to date on status.

jamesluciano

Oct 1, 2014

Purchased a vehicle from Greg Bolte and it was a terrific experience. Handled most of the terms of the deal before coming in the dealer. Immediately after purchase needed to get a tire replaced and Dan Hoffman was the assigned service consultant. Needless to say, will be going back to him in the future. Great experience all around.

R NEE

Sep 28, 2014

Erick Mc Gregor went out of his way to see that my repairs were done properly and my car was cleaned when I picked it up.

dhenwood

Sep 27, 2014

Dan Hoffman is the best Service Consultant that any dealership could ever hope for. Since I've been involved with this dealership the only thing I can say is fantastic. From the most wonderful salesperson Adelina Grama to the best service consultant Dan I have ever dealt with I can guarantee you I will never drive anything the rest of my life but a Mercedes from this dealership. Thanks to you all.

R Grussel

Sep 25, 2014

I had a great experience with Alex Lazar as my sales representative. He knows the product perfectly, is friendly and very patient.

LMcK

Sep 23, 2014

I have always received the top response to my needs from both Jim Jordan and Melvin Peoples, that why I say Super Outstanding Service

Jack of Lincoln Park

Sep 18, 2014

Good service. The pick up/ drop you off at home or work service a plus. Will go back.

Andre Thomas

Sep 17, 2014

The best service man is Dan Hoffman, he knows how to please his customers. He pays attention to the customer needs and he helps them get the best price. Nd he makes sure your up to date with your warrenty.

Myc300

Sep 17, 2014

As usual I got Great Service with Chuck Benson! He also got me a really nice loaner, A 2015 c300 Great Car, But I'm still atached to my 2013 C300, Ill be looking to get my c300 in march purchased outright & a new 20156 CLA & the only place i would purchase the car from is " Fletcher Jones,!" Because of the great experience i had with the Dealer & Mr. Chuck Benson! Thanks Again! Dariusz B.

samuel.j.siegel

Sep 16, 2014

great, friendly and prompt service . . . can't beat these guys when it comes to customer satisfaction . . . always a loaner available and the car comes back cleaner than when you bring it in!!!

NYGiants Fan

Sep 15, 2014

Excellent efficient service!Excellent facilities,prompt feedback.

Lava290

Sep 15, 2014

Service was ok, but could've been better. I received no follow-up call in reference to preventive repairs/warranty work as indicated per inspection.

aleff

Sep 13, 2014

I had a repair necessary, not expected on a routine visit. The service was expedious, and Melvin Peoples was teriffic at getting it done in the most convenient way possible for me.

MaggieB

Sep 12, 2014

The service that I recently received from your service department (Melvin Peoples in particular) was excellent: fast, qualitative, and reasonably priced. I was also especially impressed with the upgrades that have been made at this facility, namely improved design, improved billing/payment process, and improvements in the snack room offerings. Customers notice the smallest things, and appreciate when improvements are directed at making our lives easier and more pleasant. Thank you!

gbeckman

Sep 12, 2014

Erick McGregor is the absolute best service rep I have ever met. He treats you as if you are a family member and REALLY wants to take care of you so you will never leave. Never met a better man for the Fletcher Jones Company. Treat him well so he can continue to be your shining star rep.

Tbenz123

Sep 12, 2014

My husband and I have been working with Max on our navigation system issue. It has been very complex and a mystery to solve as to why it wasn't working. Max went through the steps of each component and took the time to rule out possible issues. We hope our issue is now resolved.Thank you Max for your help and assistance during this time. You were very professional and we appreciate your hard work and effort.

Ken H.

Sep 11, 2014

Always a quality job I have been getting service with them for 30 years.

Mjb43

Sep 11, 2014

I am extremely pleased with my recent MB purchase, and with the dealership from which that purchase was made. Manager and staff were friendly, respectful of my wishes, and competent in following through with all parts of my purchase process. My sales person, Jim Jordan, iis particularly to be complimented for his patient and consistent attention to helping me find the "perfect" car again and again over many years of service! Available inventory was more than adequate to offer me the choices that I needed.

ryanmil

Sep 10, 2014

The team at Mercedes Benz Chicago did a great job helping my wife and I find our new 2015 C300. Alex, our sales rep, and Moe, the finance director were both very friendly, efficient, and knowledgeable overall. We would 100% recommend MB Chicago to any of our friends, family, and coworkers and look forward to working with you for many years to come. Thanks again!

BigVChicago

Sep 8, 2014

The servcie tendered was frist rate from a thru z. Erick was personable and easy to work with. The mechanic assigned did an excellent job.

SWinForestPark

Sep 8, 2014

Melvin took great car of me and my car. Really enjoyed the texting for communications and the online payment system, very convenient. See you soon.I would like to be invited to customer AMG and car drive events, experiences, etc. offered by MB-Chicago.Thanks

Lisa

Sep 5, 2014

Steve Katsaros is a great guy and wonderful salesman! He got us the car we wanted and more! The process was easy and we were in and out in time to pick up the kids from school! We are very happy with our new GL and can only hope we can send more business his way. Thanks again!

Chiactor

Sep 5, 2014

Dan Hoffman took care of all of the issues with my truck, in a fair, concise and easy to understand way. He is professional punctual and very considerate. he goes well and above the call of duty. I will always look forward to dealing with Dan in the future he is a valuable asset to your dealership.

Horatio Frierson

Sep 5, 2014

SALES REP DIDNT FOLLOW THROUGH AND UNWILLINESS TO COMPROMISE ON PRICE...I CALLED SEVERAL TIMES 5 DAYSWENT BY SO I WENT TO DIFFERENT DEALERSHIP...IT MADE MY FIRST EXPERIENCE BUYING A MERCEDES PAINFUL

Irma&Reinaldo

Sep 3, 2014

I would like to take just a minute to compliment you for the superb service extended to my wife and me at the Chicago Mercedes Benz Dealer on North Avenue. You are all Aces. It was a pleasure to be in the company of such pleasant, upbeat person. We love the C300 W4. Thanks for your patience in helping us select the right automobile.

MichaelB69

Sep 3, 2014

Clear and prompt communication of the issue with the car; complimentary loaner car a big plus, too. Personalized customer service with the same service staff consultant assigned to you as when you have brought the vehicle in before.

dcarr24

Sep 1, 2014

Brian Kinney was great in every step of the purchase process. He was very responsive and always willing to go the extra mile for me. I was so impressed that I drove down to Chicago from Milwaukee to purchase my new vehicle.

Brooxieja

Aug 30, 2014

Dealing with Anthony and the dealership was a very relaxing, pleasurable and informative experience!I would highly recommend this dealership to anyone looking for a new or used car!

eclassguy

Aug 30, 2014

Dan is very professional and hours the extra mile to ensure things are properly completed. His customer service is excellent. Although the issues are not anyone's fault, dan puts his customers first!

SD

Aug 29, 2014

Geoff Hult, the Service Director, and his team were very caring and responsive. They went above and beyond my expectations to address all the issues that our car was having. THANK YOU!!!

andre2p

Aug 28, 2014

I had a great experience while shopping for a CPO Mercedes at MB of Chicago. The service, from start to end, was professional and easy overall. Mr. Jordan was great handling the sales and follow up, by shipping a missing key in just a few days. Highly recommended. I only wish the quick paint job they did on the wheels was better. I think I rather have the scratches that were covered than wheels that were painted while still on the car; even the discs and valves were painted over with no clear coat either.

cvarquez

Aug 28, 2014

This is my second Mercedes and Paul Price made it a very easy process. He made me very comfortable and got me the car that I wanted.

james m johnson

Aug 26, 2014

i have mentioned price of certain things before. To charge 115.00 for topping of blue tec is really hard to take for a long term customer. Looks bad when you can buy in parts for less than half that.

NewBenzGuy

Aug 26, 2014

Really like the new Mercedes! It is my first Mercedes! The experience that I had at the dealership was extremely positive. The salesmen that I had Frank and Evan both did a wonderful job from start to finish! No pressure, did not anchor me and let my wife and I alone for test driving and gave us ample time to discuss with each other without anyone around. The Finance Director, Mo, was pleasant and made it fun to close on the car. I highly recommend Mercedes-Benz of Chicago! Hope that the maintenance department is as pleasant and efficient as everyone that I have dealt with thus far.

Darin M

Aug 23, 2014

Steve Katsaros and Matt Schenek were a pleasure to work with. They got me the best price for my car out of any other dealership and were able to accommodate all my needs with the exact car I wanted. They both stayed in touch with me throughout the entire process both by email and phone calls to keep me up to date with the status of my car since it was coming from the factory. The car also came in early which I'm thrilled about. Very happy!

"PianoMan"

Aug 22, 2014

...I have had no issues in dealing with service at MB. Daniel Hoffman has always been steadfast in helping to resolve my issues and provide the best explanation and process for my service needs. Expensive cars have expensive repairs, so there's no complaints for me. I'll get each one done as I see fit.

Na

Aug 16, 2014

As always excellent service in all respects. Chuck is outstanding. The service center is why I buy from Fletcher Jones.

shajee

Aug 15, 2014

I worked with Evan Arena to purchase a preowned 2011 Porsche Cayman. I was told it was in excellent shape and when I inquired about specifics such as fluids, tires, brakes etc I was told that all were great shape and that the reputable dealership has an intensive screening of used cars. When I arrived from NY, I noticed that the tires were a bit worn, I was told they had plenty left and that there was a bit of cracking on the front bumper which I was brushed off about. Two weeks after purchasing the car, I had a check engine light and this is after it sat for a week while I was away. Bad engine valve, thankfully covered by the dealership. Dealership and a reputable indy shop subsequently confirmed that the tires were long overdue, that the brakes were gone, that the oil needed changing. I had the plugs swapped, the brake fluid flushed the belt changed and the air and cabin filters were beyond dirty. Ordered New Tires (the ones on the car were brittle and the fronts were originals from 2010). The cracks on the front bumper are now getting progressively worse and will likely need a repaint. This less than 2k miles after purchase and 900 of those were driving the car from chicago to ny. This is a whole lot less than I would expect even without inquiring about the conditon of the car- but the fact that I asked about specifics and was told otherwise adds insult to injury. I am less than impressed.

Alex B.

Aug 14, 2014

Dan Hoffman is my service guy and always provides a great experience. Tells me when exactly things will be done and calls before doing anything. Is great at explaining what HAS to be done and what can WAIT and what would be NICE to do.

Dipan Arora

Aug 12, 2014

I worked with Carlos Regadalo and I must say the experience was excellent. This is my first car ever and I am from michigan. There was 5 month wait period to get Mercedes CLA 250 in michigan and carlos promised me to deliver the vehicle in 2 months. Infact I got the vehicle in less than 2 months and I have never been happy like this before. Working with him was a smooth process and I cant ask for better. If you want to buy Mercedes and want to have a tension free experience I strongly recommend to visit this place and work with Carlos if possible. Thank you so much Mercedes Benz of Chicago for making my first car buying experience a wonderful one.

MercDriver

Aug 12, 2014

Marco has been helping me for the last 2 years. He is very thorough and friendly. I will go back and ask for him again.

Mike K.

Aug 9, 2014

We arrived at the show room and were told by a salesman that he had a customer who just arrived but that the manager "Matthew" would take care of us. After waiting 15 minutes with no one showing up and none of the numerous people just sitting at their desks, we left. If that is how they treat you before the sale, I would be concerned after the sale.

Aunti G

Aug 7, 2014

Mercedes Benz Service in Chicago has the best looking facilities. When it comes to servicing your car. You cannot walk out of there without a $2,000 bill and repairs that they either appear to have caused themselves OR they you are charged for but it is questionable whether they actually even checked for them much less performed them. Their attitude appears to be if you can afford an M you can afford anything we want to charge and don't question us. For example, they tell me a spring is broken.. It is.. I wonder if they did it since the break is clean and shiny. It's gonna be $1200 to repair. I take it to a suburban dealer and its $500 to repair. Having been told my car needed a steering column flush with only like 35,000 miles on the car. I say NO. My husband brings it in they tell him the same thing he says okay. I bring it in six months later and they tell me I need a steering column flush again I hit the ceiling. They "check" and say oh yes it is in our records. SO... you figure it out. I have it towed in because I have two flat tires. I already called parts and got the pricing for the premium tires. I know what the standard tires ratings etc are too. The service manager tries to give me the premium pricing for the standard tires. I tell him NOOOOO that's the price for the premium I have already checked, and I will check my tires when they are installed. SO at that he orderrs the correct premium tires. That was my last visit. People just don't check. It's one thing to pay for the convenience of the location. It's quite another thing to be blatantly ripped off and lied to about what your car needs.

Steve Schapiro

Aug 5, 2014

Erick McGregor is extroadinary in his service, care, and attitude. It is a joy to work with him

"Chicago Girl"

Aug 2, 2014

Geoff Hult is the service director who I deal with. He is always accommodating and gets me in and out quickly. Geoff and his team are always professional and a pleasure to deal with. Needless to say I leave there feeling satisfied and confident that my vehicle has been well taken care of .

Linda D

Aug 1, 2014

I purchased a car this week and my salesperson Kim Norah was professional & sincere. Made me feel comfortable and ready for this purchase. My Finance guy Mike convinced me to buy the Maintenance Plan. The manager Bob McKinnley could have given me more off my car. My overall experience was well worth the time.

Patrick

Aug 1, 2014

Terry Stailey did a great job in keeping aprised of the service needs.

Bryant

Jul 31, 2014

I took my vehicle in for servicing the first time on (7/28) - therefore I didn't have an assigned service consultant. Upon driving into the service entry way (I was truly impressed). The facility and greeting staff were awesome and the place was immaculately clean! They quickly identified that I was a first timer and connected me with a service consultant - (Chuck) - who was equally as courteous/efficient and knowledgeable. The Fletcher dealership and service department is one first class organization!

mmaurer

Jul 29, 2014

Dan Hoffman continues to do an amazing job ensuring that the process is a smooth and easy one for me!

Beauty queen

Jul 25, 2014

Nice job. Fast and well done. Come on don't make us write a lot. They did a great job. Period.

Pat Gary

Jul 23, 2014

My service advisor was Melvin Peoples who has always given me outstanding service. I took my car in for normal maintenance (transmission check). While the car was there it was noticed that 2 of the new tires I had purchase in April from Mercedes Benz had bubbles on them. Melvin called me right away to advise me the tires were being replaced and would be covered under the warranty. I was going on a road trip the following weekend, so I'm grateful this was discovered and corrected. Great catch Melvin! Thanks for the continued impeccable service.

Irma

Jul 22, 2014

Customer service is fantastic. I never have to wait longer than 5 minutes before my service representative greets me and starts process. I also like the fact that they offer a shuttle service and the drivers are all so courteous.

BOSSGAL

Jul 21, 2014

I've had a MB of one model or another from MB in Chicago since 1999. In 2013, I saw the CLS550 with all the features I wanted at MB of Orland - so I got it there. I tried to like their service dept but I DO NOT! (that would take another review). I take my car to the Chicago service dept on Division St. and I love it! Melvin is THE BEST!!! Although I do hate the low-profile tires - I hate Chicago's potholes even more. LOVE LOVE LOVE MELVIN and his team !!!!

CLS

Jul 19, 2014

Melvin Peoples, of the service department, for many years has provide exceptional service. Melvin is one of the reasons I keep going back to Mercedes Benz of Chicago.

Red c300

Jul 19, 2014

Dan is my service advisor and always goes the extra mile to make sure everything is great!!!

TSS

Jul 18, 2014

Exceptional in departments. Above and beyond in customer service from the moment you walk in with each and every employee.

merrill and alice barden

Jul 13, 2014

matt swain/alex real were very helpful and very easy to work with. It made the purchase process go very smoothly and made the decision very easy. Matt is easy to work with, knowledgeable and obviously desires to do a thorough job. We feel MB is fortunate to have someone like him on staff and hopefully he will be mentored for further development and future promotion. Merrill and Alice Barden

Lorri

Jul 11, 2014

Melvin Peoples is the most pleasant and professional service consultant I have had the pleasure of meeting. He represents Mercedes exceptionally well.

chris

Jul 8, 2014

this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the courtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE.

xriston

Jul 8, 2014

this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the courtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE.

Jimmy C

Jul 7, 2014

I Just finished purchasing my 3rd car from Mercedes Benz of Chicago and each time it gets better. This was the first time I had ever had a car built to match the specs I was looking for and the team at MB Chicago made it easy. I was walked through the options available for my CLS 63 AMG S and each one was clearly explained to me as well as the cost associated. Once I had my car built and ordered, Paul Price was unbelievable. Informing me of where the process was at every step of the way. When it was built, when it sent to the port in Germany for delivery, when it arrived in Maryland and of course when it made it to Chicago. It is little things like this that separate MB Chicago, and Paul Price specifically, from the rest to the dealerships I have worked with in the past. The customer services is second to none and I couldn't recommend the dealership enough if I tried. Thank you to Paul, Moe, Christopher and David for continuing to exceed all expectations.

AliciaR,

Jul 3, 2014

I got updates about my car everyday! I got phone calls and emails. I never had to wonder about the status of my car. Love the ability to text my service advisor and pay my bill online before I get my pick up my car!

Custom E-convertible

Jul 3, 2014

The whole process from dropping of your car to being informed the car is ready and picking up is very Smooth. The shuttle is there to drop off and pick you back up and the receipt with services provided shows up automatically in your email! AND we have Dan Hoffman as our service specialist. He is GREAT! A+

AP

Jul 1, 2014

Matt Swain and the rest of the team were great! I would highly recommend them to anyone looking for a team that is fantastic at taking care of your needs!!!!!!!

Edgar

Jun 29, 2014

Our service coordinator Gayle Hortulano is the best!

BearsFan

Jun 28, 2014

They drop me off at the office and picked me up when the car was done. The drop off fella was very nice and cordial. I only wish the guy they sent to pick me up didn't play rap/hip hop music so loud and turned on the a/c instead of windows wide open.

Out-of-Towner

Jun 25, 2014

The serviceman was friendly and knowledgeable. They fixed my car in a timely manor and while I waited I was able to get some work via the internet in their comfortable lounge.

Podge

Jun 25, 2014

I had a wonderful buying experience from the staff at Mercedes-Benz of Chicago. I dont normally enjoy buying a car because of the stress involved in it but these guys know how to make a customer fell welcome when you first walk into their showroom door. The best part of my buying experience was the honest and upfront sales and financing staff. They went well beyond my expectations. If youre ever in the market for a Mercedes make sure to stop by and visit them.

DentD

Jun 24, 2014

I've been coming to MB of Chicago for over 5 years. Erick McGregor, my service consultant, always greets me with a handshake and a smile - and knows me by sight and name. I always get an estimate for any repairs or other work, and there is always good follow-up. Free shuttles to work and back, and a sparkling clean car after service round everything out nicely. I highly recommend MB of Chicago.

Dutchman in Illinois

Jun 23, 2014

The service was impeccable, our salesman Stephen K helped us were professionally

Gary S.

Jun 23, 2014

Another outstanding service experience. I was once again extremely pleased with the attention and quick service when I brought my E-Class for servicing last week. The staff could not have been more friendly and helpful. It's a pleasure dealing with Mercedes-Benz of Chicago.

Tim Hudzik

Jun 23, 2014

From top to bottom, this is a first class organization. By far the absolute best experience I have had buying a vehicle.

Chicago Travel Chic

Jun 21, 2014

After visiting a number of Chicago metro Mercedes dealers we found salesperson Frank Bertone at MB Chicago to be the A+ caliber salesperson we'd been anticipating and hoping for while searching for our new luxury car. Frank sensed/anticipated every one of our hot buttons or concerns before we'd even asked the question and without any extraneous info or oversell. We really appreciated the time and attention he gave us throughout the process starting with our extended test drive through a course of Chicago's juiciest potholes, the updates on our car's delivery schedule, and his patience teaching us the new cabin technology the day we picked up the car. We always felt that we had his full and undivided attention and that we were the most important thing in his life during our times together. We also really like the dealership's slick well lit indoor showroom, comfortable customer care areas, and super friendly staff.

Mister

Jun 21, 2014

From the first contact by telephone, you are greeted with a friendly, courteous and VERY helpful agent. I see Terry S. in the service department. A true professional, who is very knowledgeable, friendly, and will update you throughout the time your vehicle is being serviced. The waiting room is very quiet, inviting, modern, and comfortable. Free beverages are always available and a parts department counter where you can pick up accessories for your Mercedes. My Mercedes is always returned repaired correctly, at the time promised and freshly washed! I would definitely recommend this service department and highly recommend you see Terry.

pyoung

Jun 17, 2014

It had been awhile since I purchased a new vehicle. Ryan Kelly was great and took the time to explain the many features of the car. The whole process was seamless and easy. He even called a few days later to see how it was going.

Lou D

Jun 14, 2014

I've been to Mercedes-Benz of Chicago three times recently - first for a 50,000 mile service to our CLK 550 Cabriolet, second to replace a punctured tire and third to repair a broken fan. The service experience was great all three times, and our Service Representative Dan Hoffman was both gracious and attentive. We are enjoying the Mercedes-Benz ownership experience.

Earl Kirshner

Jun 13, 2014

Marco Gallardo was very professional helping me get my S Class serviced. He took the time to explain what was needed and called me to update and let me know when it was ready. The shuttle service is always very helpful for me as well. I give Marco and the team a big thumbs up for treating me very well. Earl Kirshner

MEL CHI TOWN

Jun 6, 2014

Mr. Erick McGregor is always on point. I drove up to the facility, I ask for Mr. McGregor and he new exactly what was wrong with my car when it shut down. He has always stir me in the right direction when it comes to my vehicle. he is a wonderful Service Consultant.

TMH Chicago

Jun 2, 2014

Melvin and the team At MB Chicago are amazing, they take great care of you and deliver when promised all with the utmost professionalism.

Docfred

Jun 1, 2014

Buying a vehicle is stressfull enough but buying one 350 miles away and in another state turned out to be a joy. Anthony made the process smooth and easy. Great communication throughout the entire deal was well worth the trip. Although I do not like the traffic in Chicago, I would definitly make the trip again when we look for a new car. Good Job!

Peter D.

May 31, 2014

Erick M. is my service advisor for the past 8 years he is always honest and has work completed on time.

206 ML-350

May 28, 2014

Chuck Benson is a terrific. He keeps me informed. Asks my expected arrival time for pick-up and he will have my vehicle washed and ready to all but eliminate any wait time. I trust Chuck to deliver quality service and he doesn't disappoint.

Daniel

May 28, 2014

Chuck and Hazel continue to deliver outstanding customer service. Many thanks to them and their team

Marco

May 27, 2014

Mr. Dan Hoffman has been a superior and honest advisor every time I have taken my vehicle for repairs. Service is outstanding and has always accommodated my requests, even during periods of emergencies.

Dariusz B

May 20, 2014

I brought in my c 300 for a service , during inspection i found out my tire had abubble and they replaced it with my warranty! As always its a pleasure dealing wih Mr Chuck Benson! Great Service I wouldn't purchase from any other dealer But Fletcher Jones!

Georga

May 20, 2014

Erick is my service representative at Fletcher Jones MB Chicago. He is great to deal with--very professional, personable and responsive. When I come in to get my car serviced, it is easy to arrange shuttle service to take me anywhere in the city and pick me up at another location. I have never had to wait long. The young man who is the shuttle driver is great--courtious, personable and a good driver. If my car needs to stay overnight or more, I have no problem getting a loaner car and it is usually the same type of car that I drive (just a newer version). Thanks for the good service. Georga Oak Park, IL

MB too

May 14, 2014

I usually have Chuck Benson as my advisor and had him again with my recent encounter. Chuck is efficient and thorough. He always makes me feel that my business is appreciated. There have been improvements to the MB experience at the service center. I appreciate the assistance when immediately pulling in and having the information on the overhead board showing owner's information. This entire process was improved and makes the experience seemless and faster. I now receive text messages re my vehicle and email. This communication is great as it allows me updated information and information that I can appreciate seeing. The best or nothing...

Leon de medicis

May 11, 2014

Got a rock on my Windshield with a dent. Small but still, and only 40 days after buying the car. They fixed it fast quick and really clean! The best part is that the price was lower than traditional windshield repair stores. Really impressed by the service. And since they could not do it on the spot, they gave me a loaner until it was done.

Brian Stockton

May 9, 2014

Very ice people that got me in and out in a very timely manor. Extremely professional and a painless visit.

KB3

May 6, 2014

With regards to servicing your vehicle, this dealer is by far the best that we've ever deal with - they actually strive to make your experience not only painless but as pleasant as possible, and they are very respectful of your time (or lack of!). As a busy mom, I really appreciate our service coordinator Erick's effort to streamline the entire process and give accurate estimates, as well as have our car ready to go when I pick it up - thank you Erick! We highly recommend this dealer.

Eve Nettles

May 3, 2014

Mr. Peoples and Malinda were very professional and friendly during the intake process of my request for the A1 Maintenance Service. They gave me an ongoing update as to what was going on while having my vehicle serviced. This communication allowed me to pace my time in completing other business. Also, Mr. Peoples initiated a brief follow up conversation to my last visit to the service center - which may me feel like there was genuine interest in my past and present concerns. I left Mercedes Service Center at this location feeling very confident that my issues would be addressed in the future.

Kathy

May 3, 2014

EXCELLENT place to bring your car in for service!!!! MARCO is the greatest service REP!!!!!!!

Bigfan

May 2, 2014

I recently purchased a certified pre-owned GL450. My sales person, Jim Jordan, made the transaction seamless and simple. He was patient showing me how to operate and program the car. He went the extra mile to ensure I was taken care of. I would recommend Mercedes of Chicago to anyone.

G.C.G.

May 2, 2014

Thank you for the terrific service and repairs. I appreciate the shuttle service, too.

Tayo

May 2, 2014

Great service all through the purchase. This was my first time buying a car and Brian Kinney, the sales associate who assisted me throughout was amazing. Fantastic customer service. He mad the whole purchasing process 100% stress free. I would high recommend Mercedes Benz of Chicago to anyone.

L.Miller

May 1, 2014

Had a great experience with recent trip to Mercedes Benz Repair Center on Division. The Service Representative Marco and his assistant Mya were excellent. I was greeted and welcomed to the facility as soon as I pulled in. Marco did a great job with finding a good affordable solution to getting my car repaired. I didn't feel cheated and I felt like I was treated fairly with the repair cost. I will definitely choose this location first when considering my car repair needs.

Steve P. "S Class Fan"

May 1, 2014

Couldn't expect to have a better experience with any auto dealership. Brian Kinney,my salesman, was outstanding, knowledgeable and just a very classy guy. Financing was easy with Travis and the rest of the staff was friendly and helpful. Showroom was spotless.

Chris G

Apr 30, 2014

Just picked up my 2011 E350 from MB Chicago service center. From the minute you arrive with their start if the art license plate recognition system, to the time they pull up your freshly washed car, your are treated with the utmost courtesy and attention to detail. My service adviser, Dan Hoffman, always goes out of his way to get the service done as promptly and thoroughly as possible. He is in touch with me throughout the day to keep me informed about the progress of the service and to work around my schedule. MB Chicago offers truly exceptional service to its customers.

M2

Apr 30, 2014

Gayle was very patient with me. She set up my cell phone and sent the car to service. When it was being washed, I told her about other problems I was having. She had them fixed.

Tom and Nancy

Apr 29, 2014

We were having concerns over repair of previously purchased Mercedes. Dealership president and sales representative worked out a satisfying purchase of a new vehicle.

Ryan K

Apr 26, 2014

As someone who has been through the buying process several times, I can honestly say I have never had a more smooth and awesome experience than with Brian Kinney from Mercedes-Benz of Chicago. He not only found me the exact car that I wanted, but he did it in less than 1 full day. I was definitely expecting to be driving away in a new car this week, but he made it happen. I would highly recommend this dealership and especially Brian to anyone who is looking to get themselves into a new car. I will definitely be doing all my future purchases with Brian, and Mercedes-Benz of Chicago.

JC

Apr 25, 2014

I brought my GL450 in for a driver seat warranty repair - the seat material had split near the door side. It was an early 6:30am appointment and Erick was extremely helpful and got me taken care of. He set me up with a loaner car and took everything from there. I got a call and text from Gayle later that day to inform me they had patched the seat and it was ready for pickup. I wasn't able to get back that evening so we set up another 6:30am appointment the next morning. Brought the loaner back in the morning and met Erick who delivered my repaired GL - all washed, vacuumed and courtesy checked. Awesome service experience. Hopefully the patch is as good!

white bear

Apr 23, 2014

This was a purchase made easy. We enjoyed the process and willingness of the sales person to go the extra twenty miles. I would do it again when it's time.

Dr. Ann

Apr 19, 2014

Fast service to get my tires rotated. Marco was great at answering all of our questions. Car wash was outstanding. They even vacuumed the rugs and cleaned my rubber mats, and dusted the inside of the car.

Tania

Apr 18, 2014

Every time I have my car there for service I'm absolutely amazed by how fast and efficient they work ! Marco always calls u with questions and informations before u even think for for your cat. I have had mercedezes for 6 years now and used to have landrovers in the past. The difference between they dealer and this one is huge ! Mercedez people are friendly and welcome and working hard to meat your expectations . I will remain happy client for a long time .

Q. Dillard

Apr 17, 2014

The service department at Fletcher Jones Mercedes Benz is outstanding. My service consultant, Erick McGregor was very helpful in assisting me with my SIRIUS XM radio. After receiving the run around from the people from SIRIUS for three weeks. First, I was only able to get the sports radio station as opposed to all the channels. I set up an appointment with Erick and he work diligently in seeing that the software on my 2008 S550 Mercedes Benz. Now I receive ALL the SIRIUS stations!! Also, I only opened my trunk twice, I noticed that the bracket which holds the net in my trunk is damaged and he is working on having it replaced as well. Erick McGregor is truly outstanding service consultant!

Emily S.

Apr 11, 2014

Marco G. and Mya was very helpful and pleasant. I was in and out with great speed and called back as told. Great service and I would refer others.

pramod patel

Apr 11, 2014

i buy mercedes ml350.with carlos yesterday.in life i bought may be 15 car or more.but i see first time easy and simpale buying process.sales person carlos is great.he doing good job.thanks carlos and mercedes of chicaggo.

Dave S.

Apr 10, 2014

Chuck Benson consistantly provides outstanding customer service, no matter how minor my request or repair is. I highly recommend that you seek out Chuck to assist you. All other personnel, including the schedulers when I call for an appointment, also offer outstanding support.

KP Chicago

Apr 8, 2014

Melvin Peoples did an excellent job as usual and provided service and guidance of the absolute highest caliber. I was very pleased with all aspects of my most recent experience just as I have been for over 30 years of doing business there with Melvin, MB of Chicago and its predecessors! Keep up the great work on congratulations on a job perfectly done.

Bin Bin Deng

Apr 7, 2014

I received GREAT services from Bria Kinney. I recommend him if you want to have a first class car buying experience.

Jill

Apr 3, 2014

Just used Roadside Assistance after a tire blowout from a pothole. The serviceman was fast, friendly and polite. The whole process took less than an hour and I was back on the road. Superb!

Bob

Apr 2, 2014

On Saturday leaving work my Mercedes dashboard lit up with a "Brake Wear" warning and "See Workshop" instruction. This was really unexpected and scary as I knew I was not due for any brake work. As I drove towards home I hands-free called Fletcher Jones Mercedes Repair Center (where I bought and have serviced my MB for the past seven and a half years) to find out if they were still open. Lucky for me they were still open and also had a loaner that had just been returned. I was ending the call as I pulled into the shop. Eric was most helpful and was able to get me on the road in only a short time. On Monday Gayle called to say it was not the brakes but that the after market caliper cover that had snapped loose and sheared the sensor wire for the brake wear that caused the warning. Gayle had the MB inspected and found that Chicago's hard winter and treacherous potholes had done a number on the suspension. They say all things happen for a reason, well that caliper cover must have failed so that my suspension would get repaired before worse things could occur. Thanks to all the staff at Fletcher Jones for the great work in keeping me and my MB safe and secure.

QDill

Mar 31, 2014

I love the 2008 S550 Mercedes Benz! My first thought was the low miles 12,000 which definitely caught my attention. Ryan, my sales consultant was very knowledgable and he answered my questions throughly. Overall, Fletcher Jones is a first class dealership where the customers truly come FIRST!

Ateam123

Mar 31, 2014

Another Mercedes and another great experience at Mercedes Benz of Chicago. Have been working with Frank for a while now and have leased my last few cars here. Even on a busy Saturday, Frank was able to accommodate me and my grandson (who enjoyed the playroom) in a timely and professional manner and we drove away in another beautiful car. As good as the car buying experience gets.

nickhira

Mar 31, 2014

Joe Smalzer and Travis Yohn we wonderful in getting me into my dream car. Both worked relentlessly to get my deal closed and would recommend them anytime. MB of Chicago got the job done.

Toney J Smith

Mar 30, 2014

I've been a Flecther Jones client since mid June 2012, i made a very good and quality decision in choosing this dealership,my service experience for my 2008 E350 has been superior.Special thanks to all the service advisors especially Melvin,Terry and techs for taking care of my baby..

jkldslsa

Mar 29, 2014

Joe Smalzer was highly recommended by neighbors in Western Springs and delivered with excellent knowledge of the GL we ended up ordering. I put him through the ringer wanting to know every detail of available equipment and technology available and Joe always gave me straight answers and brought in hit tech rep as well to go over all the details. Fast response by phone and email, love the GL, very happy with entire experience.Cheers,The Hercs

Audrey Turner

Mar 28, 2014

I recommend Mr. Melvin People as the Best Service Advisor at Mercedes-Benz of Chicago. Mr. People takes excellent care of my car. He reviews the past services logged into the computer and makes recommendation for future services. In my Service visit on Thursday, March 27, 2014, I came to get the snow tires removed and the summer tires installed. Mr. People recommended that I should have the Power Steering cleaned, flushed and replace the old power steering fluid with new power steering fluid. This was a very wise, worthy and needed service. Now, the car drives like brand new. The money was well spent. Thank you Mr. People. In addition, all the service people are very welcoming and congenial. The shuttle service is the bomb. The new checkout service is Excellent. It saves time. Actually, I look forward to seeing you again in the Fall. Audrey Turner

June D. Barnard

Mar 27, 2014

This is probably the elegant and the most sufficient dealer in metropoltian Chicago. We have purchase two Mercedes Benz through this dealer and will return when we are ready to buy another.

Daniel Med

Mar 26, 2014

Chuck Benson is the best service advisor available at Mercedes Benz Chicago. Chuck and his assistant Hazel go above and beyond the expectations of the guests at Mercedes. At this service center I am always treated as if my time is of priority. Service is prompt and professional, always.

alfonso10252

Mar 25, 2014

best dealer i ever been to they gave me a great deal and Alex Lazar the salesman for mercedes of chicago was very helpful and help get me the best service i can ask for

kevinphelan

Mar 25, 2014

The service at Mercedes-Benz of Chicago was excellent and in particular our Sales Consultant Alex Lazar who did an outstanding job. We went to the dealership just to do some research and ended up buying a car! - Alex was welcoming, informative and helped us really think through what we were looking for. We ended up buying a pre-owned vehicle, but Alex patiently let us drive various vehicles to understand the differences and what would work for us. The experience was relaxing (not what you expect) and actually fun - we had every intention of continuing our research with other brands, but having experienced less than fantastic service at some other dealerships, we decided to go with what seemed right and service won out. Mercedes was nowhere near the top of our initial list - Alex essentially stopped the competition in its tracks!It's always hard to judge pricing, but we feel we got good value all around and were happy which I guess is a great outcome. Alex has continued to follow up and provide excellent service - I would recommend the dealership and particularly Alex Lazar to anyone looking for a "luxury" car in Chicago. Even if you don't think your interested, his enthusiasm and knowledge is hard to beat.We look forward to being long and proud owners of our GLK350.

Michael Wheeler

Mar 23, 2014

Eric is the Best Associate I've dealt with, so far. He explains every detail down to the Last Screw. Prepares you for future repairs. Plus he remembers every client. Better service than the guys out south.

SAKA

Mar 23, 2014

I am your typical American, I have little trust of the car mechanics. My trust level changed after I was introduced to Nick by Chuck my service representative at the Mercedes Service Center on Division Street in Chicago. I called to make an appointment to have my car service, because my brother led me to believe that my car was not performing at the cars optima level. Once I arrived to the service center. I tried explaining to Chuck what my brother felt about my car. He suggest I speak with Nick the mechanic. Nick came out and he had the keys to my car. He ask me to allow him to drive my car with me in the car. During the drive he said to me, Ms. Taylor I have checked your car, and mam there is nothing wrong with your vehicle. What changed me and my opinion about mechanics is when Nick said, Ms. Taylor we can take your money, but that is not what we do here at Mercedes. Your car is performing how it should be at this time. This was all music to my ears, because at the time I was unprepared to spend any money. I need a mechanic and a service representative who is not out to take the customers money. Sandra K. Taylor

Rachael

Mar 21, 2014

We bought our new GL 450 from Joe Smalzer. He exceeded our expectations. He always kept us up to date as our SUV was being built. Once we received the car he even drove out to our house to teach us all the features. Great customer service. We would recommend Joe and this dealer to family and friends.

"PianoMan"

Mar 19, 2014

Daniel Hoffman and his assistant did an excellent job of making me "feel at ease" during my first [ever] visit to a MB Service Center (I purchased my first MB--an '08 C300--three weeks ago). I was told my service would take 2.5 hours; they beat that time by about 12 minutes (even after washing the car). A detailed list of everything that should be done in the future was given to me, and an explanation of how to "rank" my future service appointments, with the most time-sensitive items being ranked first. I look forward to doing my best to release this C300 in better shape than it was given to me, and I'm now confident that Dan, his assistant, and the entire MB Chicago staff can assist me in that process. :)

Beata B.

Mar 19, 2014

Excellent Service! Mr. Hult, service manager, is always on top of things and makes the service a very pleasant experience.

PE from Chicago

Mar 19, 2014

I've had cars from this dealership since 1994, and the experience has uniformly been excellent. Buying a new car is, well, buying a new car--expect the usual from the salemen. But the service department, which is the aspect of the dealership most people interact with much more frequently than the sales side, is first rate. Expensive, as you'd expecct for a Mercedes, but good value for money.

hayden

Mar 18, 2014

I found this dealership online after being completely dissatisfied with one a few hours away. They worked with me even though I was several hours away. The buying of the car and receiving all took less than a week and I couldn't be happier with it!

chicagomike

Mar 18, 2014

I worked with Alex Lazar after finding a low mileage Mercedes C300 on line and he quickly responded to an email and answered all the questions I had. I went the next day and drove the car and liked it. I had a busy couple of weeks at work and could not complete the deal but Alex was good at follwing up and letting me know about the car and my time frame. I was able to make the deal and he worked hard to make it come together, for timing and price. It was a very painless process. He was great with follow up and was honest about everything through out the deal. I would definitely reccomend working with Alex. He also explained the car thoroughly at delivery. Great Job Alex....

sureshm

Mar 18, 2014

I purchased a Certified Mercedes-Benz car from this dealership and I was very satisfied with the overall experience. Dennis Smith was the car salesman and he did a phenomenal job; he was patient, answered all my emails, courteous, knowledgeable and worked hard to get a good price for my trade-in. I highly recommend Dennis Smith to anyone without reservations.

GeorgeW

Mar 13, 2014

Chuck Benson my Service Consultant is Great-He always make sure my car is service right-and if there's any issue related the the work that was performed it make that the issue resolved!!!!

Richard Menna

Mar 13, 2014

Great service & over all great work on my car. I would diffidently recommended your company to my friends & family. Thank you again!!!!

dimitrimougolias

Mar 12, 2014

Joe Smalzer was very knowledgable and helpful. He made me feel comfortable from the beginning. He seemed to advocate for me to get the best price I could. He went out of his way, above and beyond what he is paid to do, to help me out with some special circumstances that were important to me. He made my mercedes experience a excellent one. Excellence is something I have come to expect when dealing with mb of chicago.

flash64

Mar 12, 2014

My wife and I worked with Joe Smalzer to find a low mileage used Mercedes C300. We found one with all the options we wanted (and more) that was just a bit higher in price than we were comfortable paying. Joe worked hard to find a way to make the deal work for us, but we ended up losing out on that vehicle. However, knowing what we were looking for, he identiifed another vehicle that had all the options we were seeking. We were able to work out an acceptable price on the vehicle, and he was able to get us a bit of a discount on an add-on, so it worked out well for us.He also followed up with us about a week after we got the car to see if it was working out for us and to see if there was anything else he could do for us. Buying a car is not one of those things that most of us look forward to, but he made it pretty easy and coimfortable for us.

Heather Z.

Mar 6, 2014

I'm excited to say that as of this evening I'm a proud new Mercedes-Benz owner! My husband and I have previously owned other luxury brand cars but have always experienced less than satisfactory customer service whether it was with the sales department, finance department or the service department. When it came time to shop for a new car we decided to give Mercedes-Benz of Chicago on North Ave a try. From the moment we entered the facility we knew we were in good hands. We were immediately greeted by Joe Smalzer, our ideal sales person. Joe took into account all our wants and needs and nailed it with the perfect car for us, a GLK350. Joe was able to put together a great deal for us and with the help of Travis in Finance we were quickly and seamlessly out the door with our new ride. So glad we took a chance on Mercedes-Benz of Chicago. Thanks Joe!!!!!

Nextcar

Mar 6, 2014

Just received my new Mercedes from Mercedes Benz of Chicago. I have bought many vehicles in the past and I have been working with MB Chicago and Frank Bertone for my last several purchases. Can't ask for better service and attention to detail. Frank is always very responsive to questions and provides the type of customer service you would expect from a luxury dealer in a major city. I wouldn't hesitate to refer anyone to MB Chicago, but especially to Frank Bertone. Truly an exceptional experience.

NtukoguB

Mar 6, 2014

Paul Price was by far one of the best sales consultants I have had to date. His professionalism throughout the purchase process was second to none. Paul did everything that he said he was going to do. He even picked me up from the the train station on time. I have no complaints about any parts of the sales experience. I plan to see Paul again regarding my next Mercedes Benz purchase. Keep up the great work.

tazimmerman

Mar 5, 2014

Until today, every aspect of owning a non-MB luxury car had been dreadful for me, but the worst part had been the various stages of customer service. From the amateur sales team, to the crooked goons in finance, to the miserable service department who can't fix anything a computer doesn't tell them is broken, I had abandoned the idea of a car I was proud to own.Then one snowy afternoon my wife and I decided to visit the MB Chicago dealership. We had just attended the Chicago Auto Show, and while she had wanted a specific model for a while, I was on the fence. Enter Joe Smalzer. Joe is towering, jubilant fellow, and by far the most enthusiastic sales consultant you'll ever meet. Joe listened carefully to our horror stories, but as he did you could tell there was a smile waiting to emerge: he wasn't mocking us or taking our concerns lightly, but he just knew, with absolute certainty, this time around it would be different. And it was.My experience with MB Chicago compared to any other dealership has been night and day. Joe made the entire process effortless. From locating the perfect car for us, to arranging a very lucrative trade-in, to the incredibly straight-forward financing, every step is what I'd expect from a luxury car dealership.If you're looking to buy or lease a new or certified pre-owned MB and you want to be treated like we all imagine a MB customer should be, you need to visit Joe Smalzer at MB Chicago.I also feel Travis in the finance department deserves mention for having 99% of the paperwork completed before I even sat down in his office to sign them. He's a likable gent with a disarming personality that makes him very pleasant to deal with.

Sue Conley

Feb 21, 2014

From the start, Frank Bertone made our buying experience incredibly simple. Frank helped us secure our vehicle with a small deposit; as used-car buyers flying in from Michigan, we wanted to ensure that the same vehicle would be there when we arrived. We arrived in Chicago 2 days later and were promptly picked-up by Frank himself. We saw the vehicle, had a flawless transaction, and were home by dinner time. Please do yourself a favor and ask for Frank Bertone. I can only say that because of Frank and his professionalism we had a very pleasant buying experience. Frank was honest, courteous, and had integrity, which is not common in all sales situations. Frank stood behind his word, and represented the used vehicle well. If you are looking for an honest sales person, with a huge selection of used vehicles then this is the place for you.

kelamikam

Jan 31, 2014

Have been driving C class for past 10 years and wanted to purchase a new C class to replace my old car. Sales agent, Alex Lazar, did a great job handling my questions regarding the new C300, providing several test drives and providing a competitive lease quote. I enjoyed working with Alex, he was professional, courteous and knowledgeable about cars being offered. Highly recommend Alex to anyone looking for for a quality, professional help buying a new or used car.

Paul

Jan 27, 2014

I traded my Lexus CT200H in for a CPO Benz. Sales person was Matt. Awesome experience. They qualified me for the .99 financing and I thought I wasn't going to qualify for the 2.99. In at 9am out by 11:30am. The whole process was good. Would definitely recommend this to anyone.

Tim

Jan 22, 2014

We've been taking both of our cars to Mercedes Benz of Chicago for a number of years. Eric McGregor in the service department is exceptionally knowledgeable about the models being serviced and he is very trustworthy. The loaners we receive when our cars go in for routine maintenance are always new and the service area is exceptionally clean. We've been so pleased that we purchased a new vehicle from this dealer as well. They have earned our continued loyalty by providing prompt, courteous and professional service in the sales, service and parts departments and highly recommend them without reservation.

BrianLohse

Dec 10, 2013

I recently leased a 2013 C300 through MB of Chicago. Monthly lease amount was about $40 more than Motorwerks (for a comparable car), but I was thinking convenience at the time. Besides the price, I have several issues with the dealership, the car, and way they do business. Additionally, it was odd that the dealership didn't offer me the opportunity to test drive the vehicle. For this particular car, the first time I drove it was after I "owned" it.The car was apparently a loaner car with about 4K miles. It was "certified" and inspected by the dealership to be 100% good to go. However, I've had multiple problems with the car in the first 2 days of ownership. I've driven other C300s, so I know what they can/can't do and how they should handle. Regarding my salesperson, he is new, so I'm not going to fault him for not knowing everything a 10+ year associate would know. However, everyone else seemed to be very disorganized and not 100% truthful (detailed below). Problem 1: Handling - On just slightly slippery roads, the car was quite unstable and handled like a typical rear-wheel drive muscle car in the snow. And no, I did not have the traction control feature turned off. For an all-time four wheel drive car, it handled poorly and made me nervous driving my wife and infant child in it.Problem 2: Economy mode - After driving the car to and from church, to and from the mall, and to and from work two times (each city driving about 2 -3 miles per segment), the engine only properly shut off (when stopped) 10 to 20% of the time. Most of the time, the car remained idling at the stop light when it should be in eco mode and turns the engine off. This feature enables the car to get the estimated 20 MPG city. Without the eco mode, 12-13 mpg is about all you can get.Problem 3: Rear back seats - Our infant seat made it nearly impossible for my wife (who's only 5'2) to sit in the front passenger seat. Her knees were bent up against the dash and her head was touching the sunvisor. If we had a crash, she'd be in serious trouble. Since she was so uncomfortable, she moved to the back seat with the baby. However, the back seat belts only "ratchet" tighter and will not allow any movement. The belts don't have any freedom of movement that you are used to. This is apparently a feature the car offers for restraining infant seat that don't use the anchors, but according to the owner's manual should be allowed to revert to normal use. We read the owners manual on how the belt should operate. We tried a few more times, each time the belt only got tighter and tighter, so tight that I thought I'd have to cut the belt off my wife. I'm still not sure how some of the other electronics/navigation work because my salesman wasn't really sure how to work many of the items. Again, I'm not going to fault him for not knowing, but when I was "taking delivery", it took about 30 minutes just to upload my phone contacts through the bluetooth... we even had a hard time trying to figure out how to get the display to show MPH. After the 30 minutes, I had a work meeting that I had to attend, so I couldn't stay longer. Going back to the awkward coordination at the dealership, another sales person and sales manager were running around trying to find the docs for this car when I showed up to pick it up. I had actually signed the lease a day prior so they could clean it and get it ready, but they still seemed disorganized when I showed up. They then asked me to wait for 15 minutes while my salesperson returned to the dealership because he was currently over at the service center. If they took some of this time that they were running around looking for docs and applied it to the time I had to learn this car when "taking delivery", they probably would have had an hour or so to show me the options on this car and how to properly operate them. I would recommend that an experienced MB employee show the customer how to operate the vehicle instead of a new sales person. It was like the blind leading the blind!My final issue relates to how much the finance manager was telling the truth. This deals with the mileage on the car. When I walked around the car for the first time, I made a mental note of the mileage. When meeting with the leasing / finance manager, he recorded the beginning mileage as lower than what I recalled to be on the odometer. This would mean they were shorting me mileage on the lease. I questioned him, but he assured me that the number he had was accurate because they diligently "scan" the car each time it is driven. I reluctantly said ok and thought that maybe the number I had remembered was incorrect. Well, when I was ready to drive off for the first time I saw the mileage was what I thought it was supposed to be. I got out of the car and insisted that the finance manager adjust my paperwork. In summary, I don't think these guys are bad guys, but I don't think they care much other than making the sale. In hind-sight, I really wish I had gone to a different dealership. Maybe they'll let me return the car! But I doubt it.

jlradler

Nov 19, 2013

I took my car in for service and Don Pagano was my advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in to getting a loaner seamless. He was the ultimate service provider and I would recommend requesting Don if you ever have a need for service at Mercedes.

ladallen1

Sep 30, 2013

I am giving Mr. Pagano a "great rating". Mr. Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He is a person that makes this dealership a great place to visit.

ash5912

Aug 22, 2013

I am 100% satisfied with the level of service that Matt Schenek and Mercedes-Benz of Chicago provided me. The facility is very clean and the staff is professional and courteous.Matt assisted me in the purchase of my certified pre-owned mercedes-benz. He was friendly, knowledgeable and took the time to listen to what I wanted prior to actually going to the dealership. I explained to Matt that I had an extremely busy schedule and he made my life easier by communicating with me via email and phone prior to me visiting the dealership. I really loved the fact that the transaction was completed in a time efficient manner. After purchasing my vehicle he kindly assisted me with minor details (tinting, mats service etc.). Matt has gone above and beyond to make sure I was 100% satisfied.I can honestly say I enjoyed my purchase experience with Mercedes-Benz of Chicago and thanks to Matt I will return here again for my next car. Thanks so much!!!

wildlyartistic

Aug 19, 2013

I walked into this dealership READY TO BUY with cash and order a new CLA (a new car that is not even out yet, and coming out in about 2 months). The receptionist was very sweet and kind (she earned the first star in this review herself) and got Michael to help me. Little backstory: I have always driven Toyotas and Lexuses. My parents have always driven the same...we like driving very dependable and reliable cars. My grandparents always drove Benzes, so I decided to give them a try (after branching out and buying a VW a couple months back that I don't love). I came into the dealer not dressed like a bum for a late afternoon that was 102 outside: checked shorts from Brooks Brothers, Michael Kors Rose Gold watch, BB shirt, white Prada sunglasses. No, I did not show up in a suit or need to prove anything else.Also, I work in a field where I own my own business and I cater to high income comsumers with very particular taste. My bills are paid by pleasing the most discerning of Chicago's elite. So, I know how to give that service and what to expect from someone also serving properly.Michael NEVER smiled. While I was talking to him about what I was interested in and why and what was important to me (quiet cabin, moonroof, smoother ride) he had a look on his face of pursed lips, not looking at me at all, but out of the corner of his eye and RIDICULOUSLY OBVIOUS, he is looking me up and down, taking in every logo and spending at least 5 seconds trying to figure out my watch brand. I am not kidding, not embellishing. Never smiled, nothing. And when I say the guy NEVER smiled, I mean he NEVER EVER smiled. As in NEVER. Not a smirk, not a little glint of a smile. NEVER. EVER. So, after I test drove a C Class (I think), we went back to his desk and I asked him about the options. He just seemed so impatient and had his little post it notes in his hand the whole time playing with them and acting like I was just an insect annoying him around his area of vision or something. So, I asked about the iPhone kit option and he said and I quote verbatim:"Yeah, it's a bunch of cables.""For charging your phone?""Yeah, that's all. To charge it.""500 bucks to charge the phone? Sounds like a lot.""Yep.""Can we get on the site to look at it, seems like I'm confused."At this point he ROLLS his eyes at me and mutters under his breath and pulls up the site. And there it is...a kit that allows you to pull up your iPhone apps and do a LOT of fancy stuff in a nutshell. It's not just a charger for 500 bucks. Dude had no product knowledge.Also, every time I asked a question he would say "I don't know."Ok, well, um, can you find out? I would like to know what I'm buying. Seriously, dude.I could go on and on about this guy and how rude he is, but I advise you avoid him at all costs.

Disgusted

Aug 15, 2013

If you are looking for a dealership with honest sales people, THAT IS NOT IT!! I had seen a Mercedes online and called the dealership to find out certain features of the car since photos were not available on the website. I spoke with Karen, a sales rep, who checked the car herself while I was waiting on the phone and when she came back she told me that it has the features that I was looking for. I asked her again because I wanted to make sure before I take the long drive there and she assured me that it has exactly what I was asking for. So I had to make arrangements for babysitting and after an hour and a half of driving in horrible traffic I arrived at the dealership only to see to my surprise that the car DID NOT HAVE THE FEATURES I WAS LOOKING FOR!!! When I confronted Karen who had lied to me, she just shamelessly brushed it off as if it was not important and on top of it she lied again that supposedly she didn't remember me asking her that!!!!!!!!! She didn't have the decency to offer even a fake apology!!!!!! I am furious and disgusted with that dealership that they allow sales rep like that to lie to people just so they can get them in their door and then try to sell something different to them. It was just an aggravating experience, wasting 4 hours of my day (including the drive back and their pathetic attempt to try and sell me other cars) and costing me money for babysitting. I am never going back to this dealership and if you are looking for a dealership with honest salesmen/women that care about their potential customers, do not make the mistake to go to Mercedes-Benz of Chicago.

knudsen80

Aug 9, 2013

I really enjoyed working with Frank. He was very friendly, professional, and direct. On the day I was ready to purchase my car, he had the day off but came in anyway. This is the fourth car that I've bought in my lifetime (1 Acura and 2 Audis before this) and Frank provided me with my best experience yet in purchasing a car. The only negative experience is that we came to a price that seemed reasonable, Frank had to check with his sales manager in the other room. He came back and killed the deal, but as we gave up and were leaving the dealership, his sales manager changed his mind and agree to the price. It was a very amateur move, terrible customer service, and nearly killed the experience for me. However, I got a great car for a fair price and the process was overall pretty convenient.

MS31

Aug 7, 2013

I recently purchased my first Mercedes (yesterday in fact) and the experience was exciting, fun, and relaxed, as it should be... not even remotely overwhelming, as I imagined it would be... all thanks to Alex Lazar. From the moment I walked into the dealership, Alex was welcoming, not pushy, and incredibly patient, despite all of my questions. He took the time to explain even the most basic vernacular associated with purchasing a car and, as apprehensive as I was, he made me feel comfortable admitting my limited knowledge in this area. He worked within my budget (not over it) and never pressured me. After my long, stressful day at work, Alex stayed back to accomodate to my schedule and never rushed me. He went through every detail you can think of (and then some) to make sure I was content, informed, and happy with my purchase. I felt really lucky to have Alex greet me when I first walked into the dealership, admittedly curious and a bit nervous. For those of you sifting through reviews, no luck needed on your end. I recommend, with absolute confidence, Alex Lazar. He was reliable and diligent with his follow up, 100%. And, he made the experience fun. After all, purchasing a car should be enjoyable! Plus, he just has the face of an honest, stand-up kind of guy and his performance backed it up. Thanks Alex and thanks Mercedes-Benz of Chicago for making this experience what it should be.

SueLi

Aug 6, 2013

Awesome; Phenomenal; Outstanding! There are not enough superlatives to describe our experience working with Joe Smalzer on our new Benz! Joe Smalzer *is* the difference!

AJ

Aug 5, 2013

Michael was absolutely wonderful. We have been Mercedes owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything thoroughly to us and went above and beyond expectations. Due to this we ended up not only leasing a C300 but I also bought the car we were leasing, a C350. Michael checked up on us everyday and even when he wasn't at work. We were concerned about price as well, but he thoroughly checked all options for us to ensure we received the best deal and car for our budget. It was first class customer service and I highly highly recommend him. Erick was in charge of looking after my C350 and shipping as well. He was incredibly professional and truly helped with all questions we had and expedited everything to perfection. I hope not to go to servicing often, but if you do, Erick is the person that you should call. Both Michael and Erick are a winning combination and I look forward to them for years to come.

aj888

Aug 5, 2013

Michael was absolutely wonderful. We have been Mercedes owners for 15+ years and have seen many dealers and dealerships. Fletcher Jones was wonderful right from the start. Michael explained everything thoroughly to us and went above and beyond expectations. Due to this we ended up not only leasing a C300 but I also bought the car we were leasing, a C350. Michael checked up on us everyday and even when he wasn't at work. We were concerned about price as well, but he thoroughly checked all options for us to ensure we received the best deal and car for our budget. It was first class customer service and I highly highly recommend him. Erick was in charge of looking after my C350 and shipping as well. He was incredibly professional and truly helped with all questions we had and expedited everything to perfection. I hope not to go to servicing often, but if you do, Erick is the person that you should call. Both Michael and Erick are a winning combination and I look forward to them for years to come.

Bevy688

Jul 31, 2013

My wife and I are first time Mercedes-Benz clients and we were very pleased with our experience. Our salesman, Frank Bertone was great. He was very professional, knowledgable, and detail orientated. He made sure we had all the information we needed at hand. The dealership is beautiful and the staff is friendly. We will return to this dealership in the future.

khaff11

Jul 11, 2013

We drove in from the northern suburbs to buy a car we had already decided on. The sales person that helped us did not know very much about the vehicle, and when you are spending $75k on a car, it would be nice to have a knowledgeable person walk you through the bells and whistles. Seemed as if she had never sat in a Mercedes before. She did tell us she had never "delivered" a car before because they had people who did that, but had just made it a part of the sales persons job. I have since learned she is gone.We just had our first service done on the car, and it was a huge time waster. When you drive in, the valet asks who your service advisor is...we had no idea. The valet looked like a deer in headlights, unable to comprehend this, thus causing him to ask us the same question several times. 10 minutes later, the car was finally taken back for service. We had requested the shuttle be available when we made the appointment. Fifteen minutes later, the driver decided he could take us. Since we were only going about a mile, it was a quick ride. We were told just to call when we were ready for a ride back. We called, and were told it would be 30 minutes...really? If I weren't wearing heels, I could walk there faster...All in all, we have been very disappointed with the dealership...and we are buying a BMW next week, definitely from a different dealer.

Proud owners of a GL450

Jun 10, 2013

We had been searching for a new 2013 or 2014 GL450 for over a month and even contacted 3 dealers near us and were working with sales people at each dealership. With MB of Chicago (even though it was an hour away), we made one phone call when we saw a car we liked and got a good quote over the phone and decided to give the dealership a try even with our 2-year old with us! The sales associate assigned to us was Austin Real who was nothing short of amazing, just like the manager Karen! They were very cordial over the phone and when we got there the service we got from test driving the car, getting a good deal on our trade, getting our financing in order, down to keeping our 2-year old entertained (Karen even blew bubbles with him!) was just over the top great! Oh, and they have a play room. Austin made the process very simple and quick and answered any questions we had and went through everything in detail. He made sure we knew how to operate the vehicle and all the features that came with it and Karen even stepped by to thank us for our business. Overall, a great experience! It took all of 4.5 hours between spotting the car online to driving home in it. Everytime we need a car, we will definitely be calling Austin back!

pgrantt

Jun 6, 2013

Paul Price was Awesome! He is the most professional and sincere sales professional that I have encountered. He made my miracle purchase appear to be seamless. I recommended Paul very highly. I would rate him an A+++. You can't go wrong with choosing Paul Price. So choose Paul when making that next purchase.

tbsl4u

May 21, 2013

I was pleasantly surprised with my experience with Mercedes Benz. They had the exact vehicle I was looking for and my salesman, Frank Bertone made my experience effortless and seamless. He was very professional and very respectful of my time. I am a business owner so time is extremely important to me. I felt really good about buying a car from Frank because he was upfront with me and it was very obvious that he knew a lot about cars and the business. He made everything quick and to the point and made sure I knew everything I needed to know about my vehicle. I told Frank that he will be my go to guy whenever I need another car. Very impressed!

Shan04

May 19, 2013

This is the second car that we have purchased from Fletcher Jones Benz and the experiences could not have been better. Chris and Alex both worked diligently to get us the car and deal we wanted. They went above and beyond. Thanks guys!

bananababejay

May 12, 2013

Mike Kendal went above and beyond our needs to meet the sale. He was very proactive and determined to get us the car we wanted by going to his manager and trying to get the price we could afford. Very genuine salesman, rather than other salesman we've encountered that were pushy and forceful. Very knowledgeable with the car we purchased, C300, and even helped us pick out the options!

VincentC17

Apr 2, 2013

Michael was great in helping us get into a new C300. Outstanding customer service and going to bat for the customer in getting us good deal. Highly recommend. - Vincent

carguru63

Mar 25, 2013

I came here on a Saturday and I was blown away. The salesperson I was working with was a little over zealous in telling me that the car I wanted to purchase was available. He knew I was coming from over 30 miles away to PURCHASE. When I arrived to the dealership I was greeted by the receptionist and she told me Dustin would be right with me. After waiting about 10 minutes this older lady who said she was the manager told me that Dustin would be with me soon. After waiting another 25 minutes and watching the "manager" apply lipstick at the desk at least 2 times, Dustin finally came down. He told me that the vehicle I wanted was SOLD! Couldn't he have told me this before I drove over 30 miles that the car was sold? Next, he tried to sell me a car I had absolute not interest in. He kept asking if I would please look at another ML and drive it. He said that he had to make a sale today and kept asking if I would look at something else. I was insulted. I did not know begging was a sales technique at Mercedes-Benz. Then when I said I had to go, the older lady came back and said that I needed to drive this other car before I left. She asked me question after question after I told her I had to leave and I was really upset with the whole experience. She was very pushy as well. I expected A LOT MORE professionalism from a Mercedes store, but sadly I was wrong. I will never return.

Carguy64

Mar 17, 2013

This dealership earned a 5 in all categories, and the sales professional Frank Bertone as well. Impeccable service, responsiveness, attention to detail, and professionalism. The service advisor Vilma was wonderful and parts dept took time to look up my order and prevent a mistake on a part being re-ordered. I almost purchased from another dealer and this dealer earned my business, plus offering a better price! Normally stingy with ratings, MB Chicago is deserving of my high praise.

Amber Lee Eckert

Mar 14, 2013

We just got a new car, our associate was Austin Real and he was amazing!! He made the process easy and enjoyable!

Cece

Mar 10, 2013

I bought my daughter a ML 320 Mercedes and the radio needed a security code. So I went into the Mercedes Dealer on North and Ashland so they could help me get the code. Paul, the sales associate, helped me get the code and gave me very helpful information on my car. I had a wonderful friendly experience with Paul. (:

James Carroll

Mar 10, 2013

What I have come to affectionately call the three headed monster of Paul Price, Christopher Bard and Dave Gonzalez came through once again. I cannot say enough about the way they handled their clientele. I came in looking for a 2013 C63 AMG and not only did they have exactly what I was looking for and made sure all the Ts were crossed and Is dotted, but the personal touch was unbelievable. The fact that I bought a car from them over 8 months ago and yet I walked in to the dealership and Paul Price remember not just me, but my wife and children by name was astonishing. He is what I would consider to be the consummate professional. The efficiency that Christopher Bard showed while evaluating my trade in and making sure everything was in line and ready to go when it came to sign the paperwork was fantastic. How many of us could say that they were in and out in less than an hour when closing on an automobile? And of course the fearless leader that is Dave Gonzalez made sure no stone was left unturned. I was very impressed the first time I dealt with this team last year, but anyone can impress once. But after seeing this a second time, I am now convinced that this is standard operating procedure for Mercedes Benz of Chicago. Needless to say I will not be buying a car from anyone else. Thank you again to the team for making this car buying experience an exceptional one. Sincerely, James Carroll

jcarroll1515

Mar 10, 2013

What I have come to affectionately call the three headed monster of Paul Price, Christopher Bard and Dave Gonzalez came through once again. I cannot say enough about the way they handled their clientele. I came in looking for a 2013 C63 AMG and not only did they have exactly what I was looking for and made sure all the Ts were crossed and Is dotted, but the personal touch was unbelievable. The fact that I bought a car from them over 8 months ago and yet I walked in to the dealership and Paul Price remember not just me, but my wife and children by name was astonishing. He is what I would consider to be the consummate professional. The efficiency that Christopher Bard showed while evaluating my trade in and making sure everything was in line and ready to go when it came to sign the paperwork was fantastic. How many of us could say that they were in and out in less than an hour when closing on an automobile? And of course the fearless leader that is Dave Gonzalez made sure no stone was left unturned. I was very impressed the first time I dealt with this team last year, but anyone can impress once. But after seeing this a second time, I am now convinced that this is standard operating procedure for Mercedes Benz of Chicago. Needless to say I will not be buying a car from anyone else. Thank you again to the team for making this car buying experience an exceptional one. Sincerely, James Carroll

Caguci

Feb 27, 2013

Austin Real was arrogant from th 1st phone call and it got worse. The amount they offered for my trade was ridiculous. They didn't even call me back after I made an offer. Got $3000 more on trade for CPO car at MB dealer in Wis. They will gouge your eyeballs out!

missdanka

Feb 26, 2013

Upon my first visit to Mercedes-Benz of Chicago I had a feeling of stepping into a very friendly environment. Everyone was very curtious and professional. I must say I haven't been offered water or coffee more at any other place I've visited. The sales person that was assigned to me, Anthony Whitlock, seemed like a friend right from the beginning. He listened to what I was looking for and found it for the price I was able to afford. He explained every aspect of the car to me. Took me for a test ride ... I must admit after the test ride I didn't want to leave the car ... it handled so beautifuly ((E350). I ultimately bought that car and Anthony was kind enough to pair my phone with the car's bluetooth device. And said that if I have any questions to call him any time. Usually once a sale is done ... so are you! Hopefully my good experience will continue with the dealership ... it's been only a week since I bought my car!

MissDanka

Feb 25, 2013

I was looking for a specific color exterior and interior. I met Anthony Whitlock on my first visit. Told him what I wanted and what I wanted to spend. Anthony was the absolute opposite of a "used car salesman" ... and we all know how they can be! Within a day or two Anthony had the car I had described at the price I had mentioned. I didn't feel pressured to purchase the car ... I had come twice to look at it. Upon my last visit I purchased the car. I was impressed at how the dealership was run ... very professional and very courtious. Anthony went over all the details of the car and even paired my phone for me. Never got the impression that he was a "car salesman" ... he felt like a friend.

peace17

Feb 25, 2013

My sales representative Mr. Paul Price turned what could have been an anxious and frustrating experience into an enjoyable and worthwhile one. Mr. Price was professional as well as personable while demonstrating his expertise in both the auto I was considering and the pricing and process. He showed patience and answered all my questions no matter how trivial and accompanied me through each step. I left the dealership a satisfied customer who will return to do business with Paul Price again and again. I have driven a MB since 2001 and I look forward to future transactions with Mr. Price. His customer service goes above and beyond the call with the extra step of coming to my house to synchronize my garage opener. This is a demonstration of commitment to the client that is rarely found in today's world. Thanks again Paul.

arikka

Feb 12, 2013

I have been with mercedes benz for 13 years...i purchased my two with paul price...yes he is amazing..he will go out his way for his customers..imust say he answers all your questions fairly.and will listen and keeps his word..he will alwsys keep me as a pleased customer...hes loyal..professional..paul price is the best sales person..that i ever worked with..that will always have my business..i will recommend him to anyone that looking for a great deal!!

MalcolmHodge

Feb 11, 2013

Mike was extremely attentive, answering all questions and taking the time necessary to satisfy us, despite having to leave to catch a plane for a funeral. He also met my wife later on to attend to some slight modifications at the service center to make sure that everything was taken care of. He was very knowledgeable and took time to connect up the I Pod to the car's system.

bottch

Feb 1, 2013

Nadia, Moe and Ryan,I wanted to again thank each of you for everything on my Moms delivery. Both of us have never experienced such a first-class execution on a vehicle transaction. I personally have bought many luxury vehicles and the Fletcher Jones experience is second-to-none! My Mom couldnt be happier and absolutely loves the car!Thank you all for your top-shelf professionalism!Scott

isabellegoug

Jan 16, 2013

I have now leased my second vehicle from Mercedes-Benz of Chicago. Both experiences have been excellent. My sales dealer was Paul Price. He is an exceptionnal ( sales) person and I must say that he was selling a Peugeot, Citroen, Honda or other I will probably own one of this brand. He gives you the best experience possible. He looks good, smell good without putting unwanted pressure. It is like visiting a good friend and in the end you are actually leaving with a car. I cannot wait for my next lease to be over and have him guide me through what can be sonetimes a stressful experience.. I recommend anybody to deal with Paul Price.Isabelle

Paul GH

Jan 15, 2013

We were impressed with Mercedes-Benz of Chicago from the moment we walked in the door. The facility is ultra modern and filled with light. The staff is courteous, professionally dressed and well informed. Our sales person, Mike Kendall, put us completely at ease. He was knowledgeable and friendly and took time to explain even the most minute details of our new ML. In all honesty, he was the best car sales consultant we have ever dealt with. No wheeling and dealing, no pressure to buy - Mike gives you straight forward information and sincerely works to gain your trust and help you get the best deal. A real gem!

Bodytatt

Jan 7, 2013

We came to mercedes benz of Chicago as first time buyers and the service and professionalism was immaculate. The entire facility will make your jaw drop with some of the most beautiful vehicles you've ever seen! The service was prompt and they made sure no question was left unanswered. We felt very comfortable with the atmosphere from the moment we walked in. Adelina did a fantastic job presenting the vehicle we were sure to own and we received a fantastic price! If you're undecided where to purchase your new beauty, don't hesitate to trust this dealership with your time and money! You will not be disappointed! Thanks again for this beautiful ride!ScottGrand Rapids, MI

Gsxr75001

Jan 4, 2013

Frank has made this car buying experience the best one I've ever had. Very professional. Frank listened to all my needs and made sure he did everythig he could to meet my requests. I will recommend frank and this dealership to everyone. Thank you for my new car!!

msoilu

Jan 3, 2013

My experience at Mercedes-Benz Chicago was as world-class as the car I purchased. From the moment I stepped into the dealership, I felt special - taken care of, appreciated, and respected. Bob was exceptional at making sure my experience and car purchase exceeded my expectations. The exact car I wanted resided in Ohio and it was delivered to Chicago within just a few days. Also, I feel I received a very fair price for the car I purchased. I love my new C350c and have absolutely no buyer's remorse. This is a 5 star dealership.

aiannacco

Dec 29, 2012

Couldn't be happier with MB Chicago, my wife & I came in today looking for a new car and worked with Jim Jordan. Who couldn't have been a nicer more helpful person to deal with, Jim made both my wife and I fee very comfortable all while making the whole car buying process as easy as possible. Thank you again!

watchdog2013

Dec 23, 2012

I would highly recommend that anyone seriously in the market for a new vehicle to do their research before entering into any agreement with this dealership. They continued to use deceptive practices in everyday business. Since Guido is the only person I had the displeasure of dealing with I am not sure if my situation is a direct reflection of the overall management style or if he is a rouge employee. Either way do yourself a favor and look beyond this rating and please do not give them any money or credit card information without getting everything in writing first.

SABRINACHAMBERS

Dec 20, 2012

Excellent service from Mercedes Benz of Chicago Kim Norah and staff treated me very well. The establishment was very beautiful and clean. I will definitely be purchasing my next Mercedes from you all. Thanks Kim for making me feel comfortable and making this process quick and easy.

oslo n

Dec 18, 2012

bought my 2012 c300 sport 4matic yesterday,and could not have been more pleased with the service.austin real was so accommodating with everything and gave me an amazing price on my new car,and mo ghaimah made sure i got the price i needed for my trade in and offered me great financing.I will highly recommend them and the dealership.love my new car:))

samchitown

Dec 15, 2012

This is the best dealership in the world. It was a pleasure doing business with their salesman Guido L. He answered all of our questions and knew exactly what we looking for. I couldn't ask for better service. This dealership was very easy to work with and my fiance and I highly recommend stopping by if you're interested in a new c300 or other mercedes benz. Make sure to ask for Guido, he's the best!

tyerad

Nov 29, 2012

I just purchased a brand new 2013 GLK 350 from Mercedes-Benz of Chicago. This is the 3rd new Mercedes that I have purchased from this dealership and specifically, my sales person, Paul Price. I can't say enough good things about Paul. He is professional, courteous and has a memory like a steel trap. His attention to detail and ability to get me a great deal is what keeps me coming back. The car I wanted was at a dealership in the suburbs. Paul drove over an hour in rush hour traffic to the other dealership to get my vehicle and bring it back to me. He always goes the extra mile and for that, he has my loyalty.I would also like to mention that Nikki Dillard did a fantastic job of getting us in the door and our finance person, Moe Ghanimah was a pleasure to deal with as well. Lastly, I'd like to say that one of the best things about this dealership is the Service Center. I really don't think there is a better service center anywhere in the region, period. The facility is great, the people are always professional and my service adviser (Lynn Heller) is the best! I highly recommend Mercedes-Benz of Chicago.

MB lover

Nov 28, 2012

Decided to go to this dealer since it is close to my residence. The labor was not what I expected from a Mercedes dealer, the car had to go back for two more visits and even on the last visit one issue still not completed. Also dealer was made aware a personal item was taken from the car, even though I got a call from my complaint no follow up was ever received. I know valuables should not be left in the car during service, but didn't expect that from a Mercedes dealership.

kesslb

Nov 19, 2012

After visiting 2 other Mercedes-Benz dealerships in the greater Chicago area, I ended up purchasing a 2012 C300 from Mercedes-Benz of Chicago. Their professionalism, follow-up and customer service was unprecedented and very much appreciated. It made the buying process easy and enjoyable. Thanks to the entire team at Fletcher Jones!

Leelangon

Nov 19, 2012

This is the 6th Mercedes that I have brought over the years from Paul Price. Needless to say this was the toughest negotiation thus far. We began the banter thousands of dollars apart. His manager got involved with the deal as well..... We all got a little loud and heated, eventually we agreed to disagree. After all this wasn't my first rodeo,I eat sales guys for lunch. So.....I was off to take my wife for a Doc's appointment and then buy a Cadillac. Paul Price offered to drive us to my wife's appointment. He offered his services even when he knew we didn't have a deal. On the drive he suggested we take another look at the numbers, we did and came to a deal we both could live with. As a retired V.P. I've had many sales and costomer service people report directly to me, and I'm here to tell you Paul Price is one of the best and you're lucky to have him.Until the next rodeo guys,Lee Langon

T Keene

Nov 16, 2012

From the initial contact with Mercedes-Benz of Chicago, until the closure of our lease agreement, we were treated with courtesy a high regard for customer service. Mike Kendall, particularly, was extremely helpful through the process of vehicle selection, explaining lease terms, and ensuring our complete satisfaction with the vehicle. The overall experience with the dealership was superb, and we highly recommend Mike and the firm's wonderful team of professionals.

CappyTan

Nov 13, 2012

Joe Smalzer was phenomenal to work with. Always trying to meet our needs! Went out of his way to help us find the perfect car for our family.

criudice

Nov 13, 2012

I had a great experience at this dealership, I was a bit nervous going in since I've never leased before but everyone made me feel very welcome and at ease. My salesperson Guido Lima was super helpful, patient, friendly and knowledgeable. I plan to continue my relationship with Mercedes-Benz of Chicago for my future car needs.

hppytom

Nov 13, 2012

Frank was great. Before I came in we communicated via email because I am constantly traveling for business and that's the easiest way for me to communicate. He always answered my emails right away. Frank was professional, honest, upfront, friendly, knowledgeable and gave me a very good deal. I'm typically not a fan of buying cars because of the experience, but Frank made it quick a pleasant experience. He followed up afterwards to see how I was doing and invited me to come back should I have any questions regarding the functionality of any aspect of the car that couldn't be solved just by talking. If you are going to buy a MB, make sure you ask for Frank. Just a terrific guy with integrity.

afiore

Nov 12, 2012

Had a wonderful experience at MB Chicago. Our sales consultant, Frank Bertone, was courteous, responsive, knowledgeable and professional, and got us a great deal on a 2013 GLK. He promptly answered our many questions and requests, and provided a smooth buying process. He went above and beyond for us, coming in on his day off and working past closing to ensure we were completely satisfied. The manager Bob, was also great, as was all staff we encounteredvery professional and friendly, even indulging our demanding toddler. Not only are the staff top notch, the facility is very comfortable and gorgeous as well, and the playroom is great for little onesits obvious that customer satisfaction is a top priority here. Highly recommend MB Chicago to anyone looking for great customer service, a great deal, and a great car.

lynnchud

Nov 12, 2012

I highly recommend Mercedes-Benz of Chicago. Alex Lazar was professional, smart, friendly and determined to not only give me the best deal possible, but he made it a most pleasurable experience for me. Geoff Hult in the service department has given me great service in the past. Highly recommend buying and servicing your car at Mercedes-Benz Chicago.

gsant3

Nov 11, 2012

I returned to Mercedez Benz Chicago 3 weeks ago even though I had moved to the west suburbs the year before. The reason was my great experience with Paul Price on my first purchase in 2011. Paul is one of those folks you come accross that really loves what he does. He really enjoys selling cars but selling Mercedes seems to be a passion. As he put it to me, "there are no bad choices at Mercedes", when I couldn't make my mind up on car. Not only is Paul a personable person but he goes the extra mile to make your experience as stress free as possible. He was attentive to my family's needs when making the purchase which helped out a whole lot with the wife! When stopping by Mercedes Chicago, I recommend you see Paul Price but expect 3 things; 1. A knowledgable and courteous sales rep, 2. A phone call on your birthday to a personal rendition of happy birthday, and 3. Not a smooth talker but definitely a smooth dresser!As long as I buy Mercedes, I will buy from Paul Price!

Tracyanne

Nov 9, 2012

Everyone at Mercedes-Benz Chicago was friendly and engaging. Guido was very informative and accomodating. He was more than happy to pull the specific car I wanted to drive out of the show room. Guido answered all my questions on the test drive and was never pushy. Moe was very professional and explained the different financial directions available to me. The financial process was quick and easy although the terms were slightly different from the first time we talked. Natalie was a nice touch before I drove MY car off the lot. She got into the car with me and walked through all the features. To top off the great experience, Guido followed me home to drop off the car I was driving. This has been a good start to my first Mercedes and I am hopeful I will have the same rave reviews at the end of my lease.

Ndavies1

Nov 8, 2012

I worked with Frank and he got me a great deal while being conscious of my time constraints. I ended up getting a better car for a lower payment. I would recommend Frank and Mercedes-Benz Chicago to anyone looking for a great car at a fair price!

agiles1024

Nov 6, 2012

3I was looking to replace my very old SUV with a new one with all the bell and whistles. My fiance and I walked into Fletcher Mercedes-Benz and we were greeted by Alvin Smith. I had been researching various brands of SUVs and I had a good idea of what I wanted. I had met so many sales people in the process of looking for the right SUV that it typically turns me off. However, Alvin made us feel very comfortable and there were no hard pressure sales tactics. He was very patient with me as I had a ton of questions and I couldn't make up my mind. He allowed me to take the time to sort through my thoughts and research before I made final decision. Alvin has very good nurturing quality about him that makes you feel like you're family. The next vehicle I purchase, I will definitely return to Alvin as he is very knowledgeable, respectful and nurturing. I love my new Mercedes SUV!!! Thank you Alvin and all of the rest of the Fletcher Mercedes-Benz family!

Allure1

Nov 5, 2012

The experience that I had could have gone in a few different directions. I was in the market to replace my S550 and had contacted several dealerships within the Chicago land area none of which did any follow up with me from my initial contact to provide any additional services. I was disappointed with the level of service I was receiving from Mercedes Benz so I had began looking at other dealerships outside of Mercedes Benz and decided to give this dealership a chance. I called MB Of Chicago and was transferred to Mr. Joseph Smalzer who greeted me with suchenthusiasm, I told Joe what I was in the market for and he immediately started the search to getting me into my new car. Joe did all the required follow up and follow through and at the end I purchased a beautiful 2013 E350 Coupe.Thank you Joe !It was a absolute pleasure doing business with Joe and the staff of Mercedes Benz Of Chicago and I am looking forward to continuing this relationship.

dheight

Nov 5, 2012

I had the pleasure of working with and purchasing a new S550 from Michael Kendall. He was polite, attentive, easy to work with with great follow-up. In short made the entire transaction as smooth as possible.After I purchased the new S550 Michael Kendall followed up with a telephone call to once again thank me for my business and to determine if I had any questions. Further he also wished to determine if he could be of further assistance informing me not to hesitate to call him directly should the need arise.I would reccomend to anyone who is in the market to purchase a Mercedes to contact Michael Kendall directly.

Aurorapo

Nov 4, 2012

I was very pleased with the service I experienced while purchasing new E350. The best part was how easy and quick I was in and out. I've bought from this Mercedes Dealership before and will use and recommend them in the future.

ML Roffe

Nov 3, 2012

Alvin Smith was fabulous and the entire team was really helpful. I will only use them from now on. Will recommend him to everyone I know. Thank you. Mary Lu Roffe

Rcpirotte

Nov 3, 2012

My wife and I recently purchased a CPO GLK 350. We had a great experience with our sales rep, Sandra; she worked with our schedules for setting up the test drives and was very helpful through the whole process. Sandra made our purchase a fun, relaxing, and rewarding experience. Additionally, working with Travis in the finance department was also a real treat, he walked us through all of our options and showed why the MB Chicago team is so renowned.

dws1024

Nov 2, 2012

Every moment of our experience with MB of Chicago and our sales person Mike Kendall was outstanding.Mike was extremely knowledgable and attentive to our needs. The support staff was tops. We are delighted with our entire experience and our new Mercedes E350 Cabriolet.

Evelyn Hoffmann

Oct 30, 2012

Guido Lima was extremely helpful in getting me the exact car that I wanted at a reasonable price. He was attentive and followed up to make sure my husband and were satisfied with our purchase. Moe, who is in charge of finances, was terrific to work with, as was Natalie who showed us how to use all the "bells and whistles" on our new Mercedes.

Jason6188

Oct 30, 2012

Had a great experience, Straight to the point, No beating around the bushes. Gave me the best deal. i am looking forward to coming back whenever I need another new vehicle!

Jtgaatz

Oct 19, 2012

The overall experience was great. Everyone at Mercedes Benz of Chicago was extremely helpful, polite, and knowledgable. Guido (salesman)made the process of purchasing a car painless with his no pressure approach. I would recommend purchasing a vehicle from Mercedes Benz of Chicago to anyone.

incredibles9438

Oct 5, 2012

I live in St Louis and after having done my homework on the Mercedes dealers in Missouri and Illinoi, I chose Mercedez Benz of Chicago and was much satisfied with my choice. The sales person was Guido Lima. He was very friendly, answered all our questions and offered good service. They prices at this dealership were lower when compared to other dealerships. The best part is they are negotiable. I financed with them and received my aotu loan at a very low APR. What more can i say, overall i was well satisfied with the service they provided.Anand

smwill

Oct 4, 2012

We visited Fletcher-Jones on a number of occassions and always found the staff friendly and welcoming. We worked specifically with Mike Kendall on two visits to puchase an E350 and have nothing but positive things to say. He was always professional and worked with us to find the car we wanted. On the finance side, we thought Moe was great. He was thorough, knowledgeable and helped work out a fair deal for us. Overall, a great experience. We would definitely go back.

jonjillb

Sep 20, 2012

Mr. Smalzar went out of his way to find the vehicle with the options we were looking for at our price point. He really did an excellent job and I would not hesitate to buy another vehicle from him again. His customer service skills are outstanding!

JBPEPPLE

Sep 17, 2012

I loved working with Michael Thorton. He was gracious, informative, and attentive. The car buying experience was the best I've ever had. Thank you, Michael.

AshleyWes

Sep 5, 2012

I came into the Mercedes Benz of Chicago to lease a c300 4matic. Austin was the salesperson helping me. He was great, extremely helpful and very friendly. Austin helped to find me an amazing deal and made sure it was exactly what i wanted. Moe G. got all my financing approved and was very fast and knowledgable in every financing option compared to other places I've been. The car is amazing and Has everything imaginable. I'm so happy I got my car from this dealership and plan on getting my future cars from Austin!

Ashurb

Sep 3, 2012

Kim went out of his way to make sure the car buying experience was as stress free as possible. Even after slight hiccup at delivery, Kim came through in the end to make sure everything worked out to my satisfaction.

MARUSIA

Jul 31, 2012

EVERYONE I WORKED WITH WAS VERY PROFESSIONAL, CURTEOUS AND WILLING TO HELP IN ANY WAY POSSIBLE. MR. SMALZER WENT OUT OF HIS WAY TO ACCOMMODATE MY BUSY SCHEDULE AND WAS EXCEEDINGLY PATIENT. HE'S A GREAT SALESMAN WITHOUT OVERSTEPPING BOUNDARIES.I RESPECT HIM FOR HIS WORK ETHIC AND FEEL I CAN RELY ON HIM AS WELL AS NATALIE AND TRAVIS IF I SHOULD NEED ANY HELP WITH MY BEAUTIFUL, NEW MB.I WOULD RECOMMEND YOUR DEALERSHIP TO MY FRIENDS AND SUGGEST THAT THEY ASK FOR MR. SMALZER TO HELP IN THEIR PURCHASE.RESPECTFULLY,MARIA SLOBODIAN, MD

amadugu

Jul 23, 2012

I contacted Mercedes-Benz of Chicago after researching a car of interest online and the sales assistant put me in contact with Ryan. After meeting Ryan and working with him to find the perfect car and deal, I knew that I would buy all my cars from MB of Chicago and Ryan. I enjoyed working with Ryan on this deal!

PeterMc

Jun 4, 2012

As the CEO of a large company, I have limited time and need fast, reliable, professional customer service-I experienced this and more with Anthony Scalla and his team. He wrote back to emails in the late evenings and weekend, gave me his cell phone number and worked with my assistant to take care of the logistics and free up my time.Anthony was very knowledgeable on the vehicles themselves and made the entire transaction easy and seamless. Would highly recommend and look forward to working with Anthony on my next purchase.

Hottie72

May 26, 2012

Avoid this place. This is my 2nd Mercedes, I had an apt with the manager Anthony Scala, to test drive 2 cars. It took 45 mins to test drive a C-class then when I asked to test drive the E-class the sales person and the manager agreed, it would be best to come back to test drive the 2nd car "they were closing". Maybe since i'm a woman they didn't think I would go somewhere else. It was 7:45 they close at 8. I went out to westmont and test-drive both cars that same night. They stayed open late and I took home a new E-Class. Chicago Mercedes has the worst customer service.

autoshopper550

May 6, 2012

i recommend you NOT WASTE TIME at MB Chicago. I went in this morning for my appt to see a car. The salesman would not get me a value for my trade because i was going to a Cadillac dealer next to see another car as well. I told him exactly what part cash and what part trade in i expected. Exactly. He told me for sure the numbers would work when i came back. I saw the Cadillac and then made the trip back for the E550. Of course i found out "there was a difference of opinion" on the value of my car. What a waste of time. Why couldn't he have gone to ask Dad how much my car was worth when i was there the first time? What a farce and i fell for it. No respect for my time!!

denefoxhunter

Apr 30, 2012

I contacted Fletcher Jones Chicago about a used car I found online. The sales person who got back to me could not have been nicer or more helpful. He respected my wish to be contacted by email and answer my questions that way instead of just replying and asking me to call him for any further help. We did all our goings back and forth by email and only talked on the phone when I was sure I was satisfied and ready to go and have a look. My experience with the dealership could not have been any better from initial contact through finally signing on the dotted line! I drove from TN to look at the car and drive it before I made the purchase. The car was exactly as described. The sales team, Ryan, Mo and Jimmy were outstanding in their help. I had a truly wonderful experience with Fletcher Jones and would recommend them to anyone that ask.

sgoolik

Mar 27, 2012

We purchased a new Mercedes Benz over the weekend from Fletcher Jones in Chicago. Although there is a Mercedes Benz dealer in Naperville (where we live), we had such a positive experience on our last purchase from Fletcher Jones that we didn't hesitate to go back for a second vehicle. We called ahead and made an appointment to see a particular vehicle. We worked with both Anthony Scala and Tony Canino. Tony had the car we were interested in detailed and parked out front for us to see when we arrived. The multi-story dealership is quite impressive. From the minute we arrived, we were treated exceptionally well and the Fletcher Jones team did everything possible to make us comfortable. We took the car for a fairly lengthy test drive. Tony was very knowledgeable of the vehicle and helped us understand the various buttons and settings. We were extremely pleased with the car and decided to purchase it. They offered us a very fair value for our trade in, a great deal on the new vehicle, and we were signing paperwork shortly thereafter. Everyone at Fletcher Jones is top notch from the folks in sales, to the porters that prep the cars, to Moe in finance, and last (but not least) Natalie who taught me everything that I could possibly need to know about my new car.

Joanne McGinnis

Jan 20, 2012

They screwed me! I have had nothing but regrets since working with these scam artists & buying a 2010 MLS 550 in Oct.2011 from Fletcher Jones Mercedes-Benz of Chicago. I have been in a very detail oriented sales career for 25 yrs that requires financial negotiations as my primary responsibility & can't believe they treat their customers as they treated me. They knew I was in a rush & shame on me for trusting them. They do at times appear courteous until the contract is signed & your check is cashed, then it is followed by unreturned phone calls, lost emails & unfortunate for me, lost documentation. The only reason I purchased this car was because they offered to extend the original factory warranty by an additional 2 yrs & 100,000 miles if I purchased that day. I was told I was receiving all the documentation being signed at the closing table only to find the extended warrantee documents included in my deal to no avail. I have been trying to get that & other information from them for 3 months; time I would have otherwise spent in a much less than this aggravating way. I highly recommend not working with Mercedes Benz of Chicago but specifically finance manager Jim Licardie, sales managers Brent Sullivan & Joe Smalzer, sales consultant Jerry Melissaratos. They are very good at playing dumb, but worse is that they treat you as if you are dumb as well! Be forewarned!

M-B E550

Jan 9, 2012

I am very knowledgeable about cars and knew the car I wanted. I asked the sales person very specific questions and he knew most all of the answers. The few he didn't know he found out within 5 minutes. Pricing was competitive, beautiful facilities.

Maggie

Nov 9, 2011

Best car ever. reliable. Safe.I felt in love with mercedez bend.

januszh

Oct 21, 2011

My complain is the service that I got from sale staff. During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be taken care and they were never done. Thank you....

hkavinsky

Jul 6, 2011

Sales, sales support and finance were sensitive to my aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization associated with a luxury brand. I would definitely return for my next vehicle and would recommend the dealership in a heartbeat.

gdaddyb

May 25, 2011

My experience with salesperson Ms. Juarez was very pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my automobile! I was so satisfied with her service that I recommended her to a friend who had expressed a desire to purchase a Mercedes-Benz. Your dealership is well served by salespersons such as Ms. Juarez.

flhrsi07

Jan 3, 2011

I knew I wanted a new 2010 Mercedes GLK. When i went into Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase a new car from them. He and the dealership not only met them, but exceeded my requests. I was in a new car within 3 hours! It was the most satisfying new car purchase I have ever had. Service after the sale has been absolutely a wonderful experience. I have only had an oil change and installation of mudflaps, and the occasional complimentary car wash. Each time, I just showed up, no appointment, was offered a Mercedes loaner car, at no charge, or waited for a very short time in their comfortable lounge. BTW, the car washes are impeccable! I love getting them there, as I get to watch the other Mercedes models of all years and flavors roll through the service bay. If you are a car person, you'd understand this.

bossinova59

Dec 23, 2010

This used car purchase was organized completely over the internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and getting me in and out of the dealership without wasting any more of my time than necessary. For me, it was a very professional experience. I didn't necessarily like the attitude of the person that finished my financing and paperwork, (but that was only 5 minutes of my 90 minute visit.)

loumoses

Dec 23, 2010

I recently leased three new Mercedes-Benz passenger cars from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding individual I worked with was the Finance Director, Moe Ghanimah. Mr. Ghanimah had a thorough knowledge and command of the financing/leasing process. His professionalism and charismatic approach to our needs was the deciding factor in my decision to do business with Fletcher Jones rather than another Mercedes-Benz dealer. I will be contacting Mr. Ghanimah in 2011 to handle a fourth new vehicle.

tbgould

Dec 23, 2010

This agency is tops, for friendliness, service, and overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone from the agency was always ready and willing to help answer my question(s). This is a classy, first rate agency! And... JonZimmerman is a top, responsive agent.

drond18

Dec 22, 2010

The dealer, Mike Sasso, was great! Very nice, competent and friendly. I was disappointed by financial people who tried to sell as many additional items as they could very quickly, without time to make right decisions after two hours in the dealership. I regret purchasing some additional insurances (not needed). I had a better experience in a different Mercedes Dealer shop in the suburbs the week after, when I bought another Mercedes car. However, I am grateful I met Mike Sasso who I would recommend on a personal level.

musens

Dec 21, 2010

It was a very pleasant experience! We traveled 35 miles and chose Mercedes-Benz of Chicago over our neighborhood MB dealer because Mercedes-Benz of Chicago had the right color and options combination along with the right price. We visited our neighborhood MB dealers many times, and every time, the vehicle we wanted was always 3 days and $1400 transportation fees away!!When we went to Mercedes-Benz of Chicago, we drove home with our beautiful new truck in less than 3 hours. Their finance department did a great job on getting us the loan with the terms that we really wanted, no games, no fooling around. Their sales people were friendly and very knowledgeable about the models theyre selling.As long as they keep people like Moe G and Micky Sasso on their team, our next vehicle will be from Mercedes-Benz of Chicago for sure.

marytyree

Dec 18, 2010

Coming from a career of service myself, I am very sensitive to the quality of service that I receive at other establishments. While I usually detect deficiencies at most if not all places that I am at, at Mercedes Benz on Chicago, I detected anything but! Much to my surprise, their attention to detail was quite impressive, making the client feel important and valued from the moment I arrived until I left. As soon as I pull into their service department (which by the way was immaculate), someone is always there to greet me and make sure that my needs are meet. They communicate well, phoning me with updates and expected time of completion of service on my car. When I have gone in to consider buying a car (which we often do- they are the best cars!), again, they make me feel like I am in great hands, because I am. I was reminded how much I like dealing with this dealership when I owned a different car, and I hated dealing with both their service and their sales department. I realized how spoiled I had become, and traded the car in for a Mercedes. I told my sales person at Mercedes-Benz of Chicago that I use, Jim Jordan, that I felt I had come home again. Try this place out--you won't be sorry!

Anthony Parra

Dec 12, 2010

First off let me begin by telling you that going into a Mercedes Benz dealer in work out clothes and having the intention of buying a vehicle unannounced was to my complete shock with it being the best car buying experience to date for me, I have had over 20 vehicles in the last 5 or more years and they all ranged from 30k to 100k+. I was greeted by a young lady who promptly walked me to a gentleman who was my salesman named Tony Canino and before leaving me with Mr.Canino she offered and brought me back a coffee and some fresh baked cookies, that was a nice touch but after all was said and done the treatment I received only surpassed that! Mr.Canino and the pre-driven manager John Willis not only found me the perfect vehicle they had such a persona about them that it felt like I wasn't dealing with your A typical salesmen they made me feel like I was talking to friends. I am a big stickler for customer service and the whole process was FIRST CLASS and I will be planning on go to them from now on!!! Second note, every time that I had to get a hold of Mr.Canino and or Mr. Willis they were there to even get me in and out for the complimentary carwash's with ease great service, great building, and great vehicles what more can you ask for! Thanks MB of Chicago, Anthony P

C Guerra

Dec 9, 2010

My experience at the Mercedes Benz Service Drive on Division St was very pleasant. As I entered the building I was greeted by professional staff (Mr. Martinez) with a smile. The Service Drive was busy but staff approach me with assistance immediately. Not always so early in the morning are staff willing and available to assist you in such a proffesional manner. The service I was given and my car was given was outstanding. I will be recommending this dealership to others. Keep up the great work Mr. Martinez, Mr. Peoples and Mr. Hult!

akfindley

Dec 8, 2010

Mercedes Benz of Chicago is one of the best dealerships around. The sales staff was wonderful to work with on my purchase and the service department is honest and upfront with the work needing to be done. They are customer focused which is a big deal when it comes to making the second biggest purchase of a person's life. I appreciate all they did for me and recommend anyone looking for a Mercedes to visit Mercedes Benz of Chicago.

michaelperry15

Dec 6, 2010

I currently own, and have previously owned 5 Mercedes Benz automobiles. I've taken all my vehicles to MB-Chicago for servicing and I couldn't be more pleased with the Service Department and Staff there.From the time I drop-off my car to the time I pick it up, the entire staff of MB-Chicago Service Dept couldn't be more gracious or accomodating. Any and all issues are completely resolved to my satisfaction. The Service Dept. people are attentive and quick to answer any questions that I might have.In a world where customers are often-times taken for granted, it's truly a pleasure dealing with the Service Dept. at Mercedes-Benz Chicago. They've taken Customer Service to a whole new level of customer satisfaction.

tjames

Dec 6, 2010

This dealership is very focused on delivering quality service. I am always greeted immediately when I bring in my car. Omar always give me a fair assessment of what needs to be fixed today and what needs to be done in the future. The repairs I have done have always been prompt and done right the first time. The facilities are clean and comfortable. I wouldn't take my car anywhere else and highly recommend this dealership.

akhongyai

Dec 5, 2010

I brought in my 2007 E class for a noise that I kept hearing. Upon arrival I was greeted by a friendly service advisor. I told the advisor that I wanted to wait for my car to be serviced. The waiting area is extremely comfortable with an abundance of amenities (cappuccino maker, flat screen tv's, free wifi). After waiting for approximately 20 minutes, I was brought back to see the technician that looked at my car. Technician Larry was able to explain and visually show me the cause of the noise. It turned out it was a minor suspension issue. In addition to diagnosing the problem I came in for he also did a free inspection overall on my car. I decided to leave my car there for the noise repair and was given a loaner car to use until my car was fixed. Overall I was very impressed by my whole experience and felt very confident that my car was in good hands.

okelley

Dec 5, 2010

Fantastic people to work with. I had the best experience of my life. I have bought over ten vehicles from them and have never been disappointed. Gene Storm has always taken care of my family. I started buying cars from them before they bought it from the Loebers, who were terrible. I just bought my sixteen year old daughter her first car.

mbaustin

Dec 3, 2010

I was looking for a 2010 R-class last month and contacted this dealer over the internet. I was interested in a car that only had under 100 miles (or at least that what they told me) on it and they took $1000 deposit over the phone. George from the dealership told me that he would call me and let me know the exact miles on the car and I was ready to fly to Chicago to take delivery the next day but I never received a call from him until noon. Then I called him and he said he would go to the warehouse to check on the car and call me after an hour and also said that go ahead and book your tickets and everything will be ready when you arrive at the dealership but I did not book my flight tickets. I told him I need an email confirmation with the current miles on it. Then he called me back after an hour and said that "I am sorry to disappoint you because the car has very severe damages but I can give you an identical R350 which has 14,000 miles on it for the same price". I was like what??????????Basically they lied to me saying the R350 had less than 100 miles but originally it had over 14K miles on it and when I asked them the proof then George came up with this BS story saying the car was damaged. How could you deal with the customer without knowing the car was damaged? Even if the car did have damages how come the dealership would sell me an identical demo model with 14k miles for the same price as a brand new R350? Who will buy the demo for the same price as a new model? I hate this dealership. No wonder all over the internet people posted very bad comments on this dealership.I would never advise anyone to deal with this dealer in the future. On the other hand I had a very good experience with another dealer who did everything beyond my expectation and I will be posting comments for them soon.I would advise everyone to read the reviews in the internet before they talk with car dealers.

Dorise

Nov 29, 2010

Awesome!!!Awesome!!!Awesome!!! MZB of Chicago has edcauated me on how you should be treated when you are car shopping. I have been to several dealerships and MZB of Chicago, Fletcher Jones has won the award for great sevice. I sent an email and Sandra called me to set up an appointment and said that John Willis would be able to answer all my questions. I met John and and I said that I know about BMW's but I don't know much about MZB. Well needless to say, he rolled out the RED CARPET. John educated me on each cars performance in detail...and I undertstood it!!!! This is valuable information that all ladies should ask. John says "on courtesy of MZB we would like for you to test drive a 2010 C-Class". Yes!!! I would love to test drive it! I received a call the next day from Sandra asking how did I like the car. I said I glided to work like a 747 airplane, I really like this car. I told her to tell John to start working on the deal. John and Sandra left a msg on my voicemail regarding a 2006 E-Class with 4,700 miles and that I should check out the web site and let them know what I think about it. I called them back and said are you serious, this car is Sharp and miles are perfect..work the deal on this car NOW!!! I am very, very happy to say I got the car and it is sharp!!! James Licardie and John Willis also worked out the warranty and that made my experience complete. For all single ladies who feel affaid to go car shopping by yourself, stop it....Talk with John Willis, he will make you feel very comfortable, roll out the red carpet, you will feel like a queen and he will make sure that you are happy with the car. I will see you for my next car...The best car shopping experience that I have ever had!!!

benzman25

Nov 16, 2010

The service at Fletcher Jones was convenant and pleasant. The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my check engine light, in the morning on my way to work. I met with Melvin Peoples who was able to provide me with a loaner car while my car was in for repairs. After about two hours after dropping off my car Melvin called to inform me that the B service was complete and that the check engine light was fixed and covered under the manufacters warrenty. At that time he also told me that my car was due for a couple of other maintance items so I agreed to have a brake fluid flush performed. All the work was done in a timly fashion and I was able to pick up my car right after work. This was a much better experience than I have had at other dealerships before and I am going to return for my next service.

Stirbt

Feb 17, 2010

Asking speaking with Mr Willis on several occasions, I decided to venture into Chicago. During my telephone conversations, Mr. Willis claimed to have spoken with the previous owner on numerous occasions, a 150 point inspection was performed on the car and some other odds and ends.Upon my arrival, I was approached by another "sales" man, Mr. Canino. Mr. Canino grabbed the keys in order for me to perform my inspection and take the car for a test drive. Upon starting the car, with the hood open, I asked the "salesman" about the exhaust leak coming from the engine compartment. "That's normal for these cars" was his response. After the test drive was complete, I asked Mr. Canino to see the 150 point inspection performed by the dealership. After 90 minutes, he sent the used car manager over to inform me they could not find it. "It's Saturday and we do not have access to this." Interesting, you're a car dealership and do not have access to this and other information due to it being the weekend. I go ahead with the purchase. Of course, Fletcher wanted to take care of "everything".Imagine my surprise, not really, when I take it to a European car service shop to find out the following was not caught on their 150 point inspection; Leaking transmission, headers were heated and twisted in order to fit the heads, leaking passenger side valve cover, service F due, broken supercharger cooler reservoir mount, no SAT, no manuals, wheel bearings needed attention and super charger belt at 50%.I email this service order to Mr. Canino who assures me that FJ Mercedes Benz will cover half of the cost and the check is in the mail.I'm going on 3 weeks now with no check and no license plate.

vtalada

May 2, 2008

Bunch of crooks!They sold me a maintenance plan saying that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not give me a full refund, instead prorating it based on the time for which I had the maintenance contract. So, they charged me more than $200 for providing no service, although when they sold the contract to me, they said that they will not charge me anything if they did not provide any service. Read the fine print very carefully and do not believe anything the sales person tells you!

rrose

Jun 29, 2007

I bought a used SL65. I am from out of state. Ken said the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he lied. Maybe it's a good dealership but I'd never buy another car from this guy.

wakie

Jun 6, 2007

Same exact experience. Clueless. They never have gotten my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have needed.I hate these guys -- I will never buy a Mercedes again until they allow another dealer in town.

2003clguy

Mar 27, 2007

I went in to buy a new CLK550 trading in my 2003 Acura CL with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to check the cars incoming to find one equipped the way I wanted. When they realized that I wasn't interested in the 350 they had in stock or a year old 500 demo, they rapidly lost interest. The salesman was to call when a certain car arrived. Met Brent while there, he couldn't care less. No call, no follow up and I run a company that does business with them and they knew it. Not a word, couldn't be bothered. Wow, what a pathetic experience for someone wanting to buy a 70K car. Pitiful. Their business must be great, they had no interest in selling me a car.

markjay

Dec 28, 2004

Don't let the fact that this is a Mercedes dealer fool you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with verifiably independent sources, especially if considering any of their used cars. <br><br>After receiving the car, I discovered a leaky roof, broken seat adjusment motor, previous water damage and the motor would intermittently stall. Subsequent attempts to recitify led to nothing but frustration. The GM, Brent Sullivan, ignores any/all correspondence. The salesman, Mark Jay, pleasantly tells you there is nothing he can/will do.<br><br>I guess when they say their 'Name Means a Great Deal' they are not talking about quality and/or good customer service.

owner

Sep 20, 2004

This dealer managed to destroy my stereo and said they would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bulb in one of my front driving lights that burned out. After I left the dealership, I found the light still burnt out and then my "Low Washer Fluid" warnig light came on. They did not refresh my fluids...did they even change my oil? Who knows. I called and the service manager told me to come in the next day at 8:00 am, and they will take care of everytrhing while I wait. I waited for THREE HOURS and when they gave me the car back, the driving light was STILL burnt out. And they gave ME attitude, like it was my fault. Not even a "We're sorry" .<br><br>These people are clueless. And there is a BMW dealer right across the street. Guess where I'm going next spring for my new car.