Mercedes-Benz of Calabasas reviews

IRENA SHUT

Nov 9, 2016

Kyle was really a pleasure to deal with. He made the experience quick and easy

Barbara Dias

Nov 7, 2016

Steve Swartz was a very, very accommodating customer service gentleman that greeted me instantly. I told him why I was at the MB service dept. He looked me up on his computer and within minutes I had my car in the repair shop and my rental that was planned ahead when I made my appointment ready and waiting. Mira, the young lady that works at the cash register and is also responsible for the coffee machine and the beautiful MB gifts that one can purchase was absolutely efficient and very sweet in helping me choose a gift. I definitely felt like I got star treatment at the Calabasas location.

Phil Kaplan

Nov 7, 2016

It has been excellent from the purchase through servicing and maintenance.

Tonio BMT

Nov 5, 2016

I done a lot of research on buying the right car for me and wasn't getting anywere till I meet Sheena and Marcusat Mercedes Benz of calabasas they help me and did the best and got me the car I really wanted it was the best experience buying a car I have ever gotten.. In and out of there on my new 2016 E350 Wagon ..a very beautiful and rare jewel. Of an auto . im real close to going back for my next purchase maybe by Xmas and i would defently recommend them to all my friends n everyone that's looking for a Benz ..

Faranak

Nov 3, 2016

Excellent service. The Manager & technical people were very professional & repair was done fast.

Bruce Gordon

Nov 2, 2016

MY SERVICE MANAGER WAS VERY GOOD AND VERY FRIENDLY

Anka B

Oct 31, 2016

Easy process because of Sheena. Held our hand the way through! She was amazing,kind patient and a lot of fun

David Rodriguez

Oct 19, 2016

We all know how painful it can be to buy a car. This was my second Mercedes from Mercedes of Calabasas. I contemplated other brands but the customer service here is top-notch. I handled most everything over the phone so all I did when I arrived was sign a few documents and take delivery of the vehicle. Every detail in the new car was explained to me and I left feeling completely satisfied that my decision to lease a second Mercedes was without question the right one.

pissed off

Oct 17, 2016

They sold my son a bad car, made all of these big claims... They dont return phone calls, nor emails, they are worse than a used car lot... in the wrong side of town... Thomas Sanchez was rude and condesending to my son to the point i had to step in .... If you want help with going after them you can reach me at samaxberry at g mail dot com....

Jonathan Depaz

Oct 16, 2016

Great!Alon Asherson is the best and I go to him all the time.I highly recommend!

Mkm

Oct 15, 2016

Brought my car in for servicing. Free loaner car, effecient drop-off, knowledgeable and friendly service advisor, work was quickly completed, matched discounts offered at other dealers, Fair prices

Sylvia

Oct 15, 2016

I just had my second service done at Calabasas. The stuff is super friendly, knowledgeable, fast and efficient. I dropped my car of at 7.20 am and was out on the road with a courtesy car at 7.32. Best place. Would recommend it to everyone.

T Atanuspour

Oct 14, 2016

i called jason in service i went there in and out they took care of car and called me 20 min shuttle was there by my housethey DETAIL the car like a new carjason great servicegreat service

Donna Dee

Oct 13, 2016

Kyle was my service advisor. He was very accommodating and helpful. Very Pleased with the service!!

Matt Mahjoob

Oct 13, 2016

I always have a good time, service, and price at this dealership.

Arlene Meyers

Oct 12, 2016

Stopped in to purchase two new front tires for my E550. Dealt with a young man named, "Jason". He was so pleasant and friendly! He also told me Continental was giving an instant rebate on the tires which was a very pleasant surprise!My only negative comment is about the car wash I received. My car really did not look washed even though they claimed it was. Hmmmm... very unusual.

Jennifer

Oct 12, 2016

Jason is a great service advisor. My father goes to him too. The service was fast and easy.

Judy Chauncey

Oct 12, 2016

The best , everything was perfect. I would never go to another service area.

Richard Portnoy --Delta Space

Oct 7, 2016

Jennifer the Service Rep was very knowledgeable and courteous.She delivered all of what was asked from her. In a timely professional manner.Very Good.

Andrew Witham

Oct 6, 2016

Jason McCann, Service Representative, took excellent care of my service needs.

Paul Brownstein

Oct 6, 2016

My guy there, Jason, really does his best to save me money, plus anticipates and checks out potential problems before they flare up... and I'm in a 2009 S550

Ira Wolowitz

Oct 5, 2016

This dealership is the very best in all departments my service writer Steve Schwartz is the most pleasant person and knowledgeable My sales person Anan Litovskaya is by far the best of the bestthere is no reason to shop anywhere elseA job well done

Robert Friedman

Oct 4, 2016

On Sunday, in Calabasas which is 150 miles from my current home I got a screw in my run flat tire. I knew from experience that finding a new tire was not going to be easy and I had an important business meeting the next morning. I knew Wes Crown's, your Service Mgr's personal cell number and texted him. Even on Sunday, he responded to me immediately and from home was able to access dealer's inventory and let me know that a tire was available. He then texted Kyle Wiens to expect me Monday morning and arranged for a service loaner to be ready for me. Kyle showed concern about my problem and immediate put me at ease making me feel that he was on top of everything. Kyle called me when the car was ready which was exactly when he told me to expect it would be ready. Even though I've moved from Calabasas, I've continued to go to Wes for my service needs whenever it's possible. I continue to highly recommend Wes and his staff.

David Bryant

Oct 3, 2016

This dealership, while 'pricey', does strive to provide customers with value for dollars spent. Under the direction of Service Manager Wes Crowne, along with Service Reps like Steve Schultz, demonstrate a genuine commitment to overall customer satisfaction. These are very very skilled, committed, good folks.

Malea Zafari

Oct 1, 2016

Great service in the service department. I haven't received such quick, attentive and on pint service in a dealership before. Thank you Kyle!

Animal32

Sep 27, 2016

Twice I came here to look at an advertised used car. TWICE, the advertised car was not even ready to be seen let alone test driven. Third time there, no one could find the keys. Total waste of time. Sales guy kept trying to force a similar car on me, seemed unable to grasp the fact I wanted the advertised car. This place is a joke. The Three Stooges could run the place better than it's being run. I don't care how good of a price they might offer, I will never go back there again.

Veronica Ramirez

Sep 24, 2016

Thank you to all the staff and workers who provided such wonderful service at the Service Department. I am a satisfied customer and appreciate the prompt, efficient and friendly customer service I recently received at Mercedes-Benz of Calabasas.

Leon Pilosof

Sep 23, 2016

Jason is an outstanding service represenatative and I received updates throughout the service process.

Lina's GLK

Sep 23, 2016

Atentive Customer Service representatives made my visit a welcomed event. Everything was first class.

Pie

Sep 22, 2016

overall is good. Nothing else to say. It's cool place to buy a car and make a deal. Idk if anyone else could negotiate with dealer abt the price of the car before or not. But I fail

Lena Scott

Sep 21, 2016

It was excellent service and they were very niceThey gave me updates on the process .

N Ray

Sep 21, 2016

Alton and Staffani, service rep were very good and cooperative.

RMK800

Sep 16, 2016

The used car dealer stereotype of dishonesty, lying and general lack of integrity has been skillfully demonstrated by the staff of Calabasas Mercedes-Benz. Last week I placed a down payment on a car found thru their "Sonic" automotive site located at a sister Mercedes-Benz dealer. I was assured that the car was available, no one else had bought or made a down payment and would only take a few days to get here. I proceeded to acquire full funding, made a deal on my existing car and got a rental for the anticipated few days I would need. Monday I received message that the car was no longer available, had a mechanical problem and was sold wholesale. This car was listed with 6011 miles and had just passed a 165 point inspection by a certified MB mechanic. When I requested what the problem was, they didn't know and laughed when I asked what part of the 165 point inspection would have missed an implied major mechanical problem. In addition to casting serious doubt as to the value of a certified inspection, there was serious doubt with respect to the honesty of the failure. After visiting the dealer and lengthy discussion as to the truth, the sales manager finally admitted that there was no mechanical issue and the car was sold to someone else retail and that there is an integrity issue within their dealerships, REALLY! I discussed at length the impact that these dishonest dealings have on people, was just not expecting this kind of low level dealing at a Mercedes dealer. They have absolutely no respect or care about their customers what so ever.Should have read some of their other reviews before I went to buy from them.

Alan Zwillinger

Sep 13, 2016

Steve Schwartz, my service advisor was very professional and friendly. Service was preformed quickly. He notified me just as he said he would.Excellent serviceThank You

Steven burben

Sep 13, 2016

Quick and clear. I received A great Deal . They do it fast and they do it right.

Akumarg

Sep 12, 2016

Sheena provided great service! She took care of all my vehicle needs in a matter of a couple hours without any hesitation or negotiation. Love that i didnt have go and haggle and knew that i was already getting a great price! Definitely recommend seeing Sheena for all your car needsb

David Tate

Sep 11, 2016

Dealership easy to work with. We purchased a vehicle from them a year ago. Although l'm trying to buy another car from them l don't think this on is worth the price there asking, based on the shape of the vehicle and miles . But due to Sonics pricing policy, they can't adjust there price . In any case there a first class dealership.

Cheryl Thompson

Sep 3, 2016

Jason is great! He's easy to work with and makes everything so smooth.

krikor dilanian

Aug 30, 2016

Amazing experience my salesman David was very kind and knowledgeable

Pamela Snyder

Aug 29, 2016

We had a pleasant experience. Alon worked with us on the price of our battery and other needed repairs. We are senior citizens on a very limited income but can't let our beautiful CLK go untreated. Thanks.

Kat

Aug 26, 2016

Please provide a review of at least 50 characters even though I have nothing to say except service was great

Marco Clochiatti

Aug 26, 2016

Outstanding customer service. Great service and repair capabilities. Steve Shwarz is an outstanding service advisor totally focused in meeting customer needs and requests

Donald Seigel

Aug 25, 2016

I was very satisfied with the service. The car was Picked up for the service and returned to me after being washed. Couldn't be more pleased.

Nathalie Ohanian

Aug 25, 2016

Great place to have your MBZ serviced! Got a rental car & my car was serviced in a timely manner!

Naree Sukumoljan

Aug 23, 2016

I scheduled with my adviser and he took good care of me and my car. A courtesy car was prearranged. Alon was very helpful to find the most efficient and economical ways for repairing. I used private mechanics and other Mercedes dealers before but this company is the best overall.

Susan Stewart

Aug 19, 2016

Good experience. Wait time was too long (4.5 hours). No food other than popcorn (the 4.5 hours was over lunchtime). My wheels didn't have stem covers on them. Thought this odd for a certified pre-owned MB.

Kusum Rudrappa

Aug 16, 2016

Very good.Took care of my car by Mr. Jason and answered all concerned questions. Mr. Roger and the ladies took care of it timely manner.

BillJ

Aug 15, 2016

Easy to get an appointment for service. Our service advisor is knowledgeable, and easy to work with.

Christine Miceli

Aug 12, 2016

Easy, pleasant, timely. Taking my car for repair at Calabasas Mercedes is convenient and simple. They're professional and trustworthy. I'd recommend them to anyone. Five stars!

C class buyer

Aug 11, 2016

Everyone at the dealership was very helpful from the sales guy Marcus to the manager Angel, used car manager Thomas and finance guy David. I would recommend this dealership they take care of the customers needs by going above and beyond in customer service. Thank you!

CC

Aug 11, 2016

Exceptional service from Justin, our salesman. He understands the value of customers' time and is exceptionally efficient including home delivery of car and all the paperwork, all ready for execution.Dealership and salesman have already been recommended to friends who may be in the market

Joe

Aug 11, 2016

The sales man and manager did not disclose missing items on the car we purchased at the time of sales (deal), it was disclosed after the fact, and there was nothing you could do about it......complained to their headquarter's office, and the general manager as well, with no assist whatsoever........very bad experience, and unprofessional deal.

Michael Valdez

Aug 9, 2016

BEST OFFER AND EXCELLENT SERVICES...JEREMY IS A NICE GUY WHO DO THE SERVICE AND OFFERS TOMY BRAND NEW CAR. THANKS AND MORE POWER!

Jay

Aug 8, 2016

Very friendly and helpful sales Representative..very clean location and when you walk in,sales rep are not very aggressive to scare customers away.

John Wang

Aug 5, 2016

Very Professional service. Good attitude and polite. I totally recommend Calabasas Mercedes service to my friends.

Kenneth Kline

Aug 5, 2016

We had a fabulous and very easy experience purchasing our new car at Calabasas Mercedes Benz dealership.

Sandra Broomandan

Aug 2, 2016

I was very happy with my sales person, with his dedication to find me the car I wanted. Very professional.

KevinG

Jul 25, 2016

Go see Jeremy!! Easy to work with... Very knowledgeable... Dealership was awesome to work with. Finance manager had me signed up in less than 20 minutes!!!

Andrei

Jul 22, 2016

Thank you very much it's a very good dealer.I found my car here in absolutelly perfect condition.

Hwan

Jul 22, 2016

This dealer posted a fake ad with a low price. I called before going there. The answer is the car is there. When I got there, the sales guy tried to hold me as long as he can by giving me many lies. After about an hour, they said the car is not there. I talked to the manager, he said I can't do nothing about it. Very very bad experiences. I wondering how can a Benz dealer can survive nowadays by using this old lie tech!

Bob Bremer

Jul 21, 2016

The whole staff, Les, Alon, etc. makes you feel like you are the only customer there. So comfortable, like a personal relationship. They almost always do more than expected. The service department is excellent. Wouldn't go anywhere else,

Maria Szabados

Jul 20, 2016

Above expectation very prompt nice personnel helpful and professionalism

Feliks Milobedzki

Jul 19, 2016

Always good, for more than 5 years and 4 cars, buying process good and service is great

Richard Silverman

Jul 16, 2016

When I brought my car in for a new battery, Arin Gharabedian, the Service Advisor checked the battery and noticed that it was than a year and half old, and that AAA would cover it's replacement if it was defective.I drove back home, noticing a number of electrical problems with the car, and had the AAA come out to check the battery. They were able to determine that the battery was "good", but the alternator was not working. While the car was idling in my driveway, the radiator blew too. We had the car towed back to MBZ in Calabasas and the Service Department took good care of the problems.On top of that, Arin made arrangements for us to use a Loaner car, which we drove on a one-day getaway vacation that we had planned sometime in advance.We really appreciated the good service and the use of a brand new MBZ while our car was being repaired.

Pete Anthony

Jul 13, 2016

I had an excellent experience with my service advisor, Arin, and the loaner vehicle coordinator, Paula. I stopped by unannounced and without an appointment when I noticed a problem with my steering. Arin worked creatively to fit me in and minimize my time jockeying cars. Paula had a similar "can-do" attitude and found a loaner car for me on the spot although they were very busy. During the repair Arin was communicative and helpful and even gave me his personal cell phone in case I had any questions. I completely appreciate their efforts to provide great customer service and now I won't be going anywhere else.

Ross Lee

Jul 13, 2016

Pleasant , patient and efficient My salesman Elliot and credit Mgr. David were both on the team in processing this purchase.

Heney Dong

Jul 12, 2016

Had a problem with my A/C relay switch and Wes took care of it.

Danielle

Jul 11, 2016

Always a great experience at Calabasas Mercedes-Benz

Vindya Kotuwelle

Jul 11, 2016

we went there to return previous lease and get another. Process was smooth and they addressed all our concerns very effectively. Pleasant experience

LauraC

Jul 8, 2016

What a beautiful place to buy a car! Salesperson John Nazarian was friendly, knowledgeable, and a wonderfully calm person to deal with. The test drive was quick and easy, John explained everything I needed to know and was an expert teacher when it came to all the car's amenities and technology. David Amby in Finance was also top notch. I love my first Mercedes Benz and would recommend this dealership to anyone looking for a new or used vehicle!

Maria Sorrentino

Jul 7, 2016

Regarding my Warranty the service personnel was patient enough to explain to me what is covered under warranty and what was not. This is important to a woman.

Gerald Bills

Jul 5, 2016

Wow, never had a better experience (in all aspects) ...and I've purchased a lot of automobiles in my time....

Brian

Jun 29, 2016

Antonio was pleasant, knowledgeable and let us proceed at our pace. The process of buying the car was easy!

Akin Ceylan

Jun 27, 2016

Service was easy to make on-line.The follow-up and care were great.Nice job!

Javier1

Jun 21, 2016

1. Dealership lied saying my loan company won't answer their phone 2. Price on the car changed to a higher amount 3. Already approved for a loan but was told I do not have a loan because they wanted me to go with their loan company4. They resubmitted my loan which had been approved removing my cosigner's name so that my loan company would deny me.5. The trade-in I had looks better than the Mercedes. 6. And the icing on the cake is when I called there, their sales person put there financial person on speaker and I heard him say, " tell that word for female dog anything."

Adam Boursalian

Jun 20, 2016

Home dealer; bought car, do all service here. tranny svc, detailin and tire prices very competitive. try them out

Mike Shay

Jun 17, 2016

Jeremy helped to get competitive pricing and delivered as he promised

Houshang Hazrati

Jun 14, 2016

I need to replace car battery.They replace battery in one hour.

Jane GLA

Jun 14, 2016

Great Service. Sales Rep John NAZARIAN was dedicated helping me get the GLA. He worked past closing time to make it happen. Kind, Helpful,Knowledgable !!

Jennifer Lekumberry

Jun 10, 2016

I was welcomed and treated very nicely by everyone I came in contact with. I will definitely return here for my next purchase.

Chuck T.

Jun 9, 2016

Went in to Mercedes-Benz of Calabasas looking for a specific certified previously owned vehicle that appeared in their inventory on their website. Sales Representative, David Koeppel, greated me on the lot and quickly located the car for a test drive. David patiently explained every feature of the C 250 and was an absolute professional in doing his job. Finance Manager, Mehrad Navid, made the trip to the back office an absolute pleasure. It was, by far, the positive car buying experience I have ever had. I recommend this dealership highly.

David

Jun 5, 2016

Alon drove out with me on a test drive in order to understand the problem with my car. Within a couple of minutes, he diagnosed it, took me back to the shop, and gave me a courtesy vehicle. He called back in 90 minutes with his diagnosis, told me the cost, but said I would not have to pay for it. It's my family's third MB from Calabasas! Trust keeps me there.

Michael

Jun 3, 2016

It was truly a very easy and rather unique experience at a car dealership. They worked with me in getting a better valuation on my trade in and at the same time gave me an additional discount on the purchase price. Totally unexpected and very much appreciated. From Arin, the sales representative to the team working on the price and valuation of my trade in to the financing of the car, it was a first class experience.

Amy Mansour

Jun 2, 2016

Alon at Mercedes Calabasas, provided me with an excellent service. He is very professional, always smiling and have a great attitude. He is a wonderful asset to Mercedes company. The company is very fortune to have such an excellent service consultant such as Alon. I appropriate all his help and support.Amy Mansour

James Z.

Jun 1, 2016

Brought my Mercedes E series in for service. Jason provided me with excellent service.

MB driver

May 27, 2016

I waited a while to be helped when I first got to my appointment, and I was a little annoyed, but my service adviser did a great job once he got to me.

Amanda Arnold

May 25, 2016

First off let me begin by saying the service was impeccable. It began with my Sales Representative Nick Argos. Nick greeted me and my friend immediately upon arriving to the dealership. Unfortunately, by the time I got there the vehicle I came to test drive and purchase was in the process of being sold. I was devastated and Nick could see it on my face. He led us to his desk and explained I did not have to worry because Sonic Automotive Mercedes had multiple dealerships and I could select a vehicle from any of their dealerships to have it shipped down. This gave me hope because Mercedes Benz of Calabasas is one of the smaller Mercedes dealerships I have visited and I knew they did not have a similar model to the vehicle I came to purchase. Within a matter of minutes Nick identified a newer, lower mileage vehicle that was only $5,000 more than the one I came for. It was practically new, 2015, 6,000 miles, C250 Coupe; I was in car love!! <3 Nick ordered the car to be delivered to Mercedes Benz of Calabasas immediately. He provided me with his mobile number and promised me he would keep me updated on the vehicles status. Nick stayed true to his word, he called and text me with each update he received. He even texted me pictures of the vehicle when it finally arrived, which was a few days later. I came in the following weekend to purchase the vehicle and Nick had it ready for me in the showing room. The vehicle was squeaky clean, filled with gas, and had a note on the window reading "Congratulations on your new Mercedes Benz Amanda!" Everything was so perfect but then it came down to doing business.Nick introduced me to Mehrad Navid their Financial Director. Mehrad was very kind, fast, and he listened. He asked me what I needed my payments to be and worked with me to get them where I was comfortable. At the end of it he provided me the lowest APR Mercedes could offer me, GAP, extended unlimited mileage warranty, and 2 years unlimited maintenance at an affordable monthly payment. I walked away with a newer vehicle with a unique Keyless Go feature (keyless entry and push to start) and better deal than my original Mercedes and the monthly payment were only slightly higher but definitely in my price range. I drove away ecstatic! The only thing that could have been better was traffic. Exactly a week later Nick followed up with me to ensure I was still satisfied with my purchase. I am and I sincerely appreciate Mercedes Benz of Calabasas. I recommend visiting this dealership if you are seeking exceptional customer service and top quality Certified Preowned Mercedes Benzes.

Zhores

May 24, 2016

Have prepaid service done, curtesy vehicle was provided.

Stacy Sisson

May 23, 2016

Alon at Calabasas Mercedes is always a pleasure and the shuttle service is always nice.

Daleona

May 20, 2016

It has been a great experience dealing with Mercedes-Benz of Calabasas. Anna Litovskaya has been great, she made it enjoyable and stress free experience. She went above and beyond to get me into the car I wanted. Everyone there is friendly and welcoming. Everything has been handled in the most courteous and professional way possible. I have received the follow up call to see how everything was going and if there was anything I might need. I also appreciate how fast the whole transaction has been handled. I will definitely recommend Mercedes and Calabasas dealership to my family and friends.

Mercedesfan4years

May 20, 2016

This dealership is always friendly and very helpful. No matter where I buy my car, I service it here.

Roberto Babinger

May 20, 2016

I've been going to this dealership for the past 8 years! The service department and Manager are a major reason I keep coming back! They deliver quality service with a smile. Their Customer service training reflects with every employee in the service department. It's a pleasure to go there. If there's a problem with your car, they fix it right the first time! I highly recommend them!

Itamar Avraham

May 19, 2016

best service,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Kamran Pedrampour

May 19, 2016

This dealership is very clean and organized but for such an facility they don't have a lounge for costumers to relax in as they take them 7 hours to get the car out of the door. Maybe they do better when you buy one of their own cars, i bought a Cadillac from a Mercedes dealer, that can create some problem for the dealership as they don't know a lot about the car they are selling

Golnaz Shobeiri

May 16, 2016

Pleased with service experience i had thanks. I would recommend this dealership to friends.

David

May 15, 2016

Excellent reception upon appointment time. The process for service was orderly and satisfying with on tome delivery. Looking forward to our next visit.

Sergio Mendes

May 15, 2016

My experience was great, specially because I had a super nice service advisor, Kyle Wiens, who made the whole process very easy.

Paul F.

May 14, 2016

Purchased a 2016 C300. This is the sixth car I have purchased from this dealer and the experience gets better every time.

Karen Valentine

May 13, 2016

I went into the Calabasas Mercedes dealer to take care of a factory recall item, and had a complete electronic diagnosis run because my engine light was on. The results showed that the problem was a poor fit on the air filter which caused an improper fuel/air ratio. The air filter had been installed by a non-Mercedes mechanic, but the dealership made the correction without charging me any additional fee. I was a happy customer!

Robert Anselmo

May 13, 2016

Although I had a minor hand brake problem on our other silver Mercedes-Benz C250 a few months ago that required numerous trips and inconvenience before it was fixed, the Service Manager promised a special wax job the next time the car was serviced for the inconvenience.This time,our grey Mercedes Benz C250 needed its 40,000 mile service. I used some of my Pre-paid service and added a set of new Michelin tires and some brake work on the front wheels. They did everything they said they would do and were very competitive on the price of the tires.Courtesy van dove me home and back at the end of the day.

Salvador Reyes

May 12, 2016

Alon Asherson, my service advisor did a great job keeping me informed during the service. He deserves the highest marks for his customer service.

Sue C

May 11, 2016

I love Mercedes-Benz of Calabasas! I bought my car here and they treat me right!

D Mathews

May 9, 2016

A very good experience overall with 2 minor flaws: 1. The vehicle managed to accumulate 1487 miles between the time it was serviced and offered for sale and the time that it was delivered. 2. The salesman (Arin) would not call me back about what to do with 2 items left in the trunk by a previous user.

David Ayala

May 9, 2016

Excellent attention to customer service. Looking forward to our next visit.

Arthur Heisman

May 8, 2016

Needed to order car as no dealer in the area had a C300 with equipment I wanted. Dealer was one of 2 that worked with me and I decided to go with Calabasas Mercedes based on their interest in dealing with me and ordering the car.

Veronica Caban

May 7, 2016

Jason provides EXCELLENT service. He is very helpful and goes beyond expectation to meet my needs.Thank youVeronica

Henry Todary

May 6, 2016

I have consistently received exceptional customer service from my Service Advisor Jason McCann and would not take my vehicle to any other dealer.

Shannon

May 6, 2016

My new car was delivered to my door. The process was quick and easy - my sales representative had all the paperwork, was able to guide me through it quickly, and was very friendly.He took the time to show me the features of my new car, and was in and out in an hour. Fantastic experience!

Reinhard Denke

May 4, 2016

Super fast customer service, friendly and outstanding! Thank you so much for everything!

DK

May 2, 2016

Great experience for my first Mercedez, from start to finish.,David Koeppel was a great sales guy and got me the car I wanted. Would gladly refer him and the dealership.

Antoinette Perez Kiefer

Apr 26, 2016

The dealership was nice & clean and all the employees where very nice & helpful. They processed my purchase pretty quick! I'm very happy with my purchase & experience with this Dealership.

Julie Leff

Apr 26, 2016

I bought my first Mercedes from this dealership and brought it here for 5 years of service. Never had a problem with getting done what I needed to get done. Wes is an advocate for customers for sure. When I bought my second Mercedes just 6 months ago a family relationship was the only reason I didn't purchase in Calabasas. But I come back here for service because the advisors are attentive and they get the job done. Yesterday's regular service as a short one and true to their word I was out in about an hour and a half. Happy to be back!

Joe

Apr 25, 2016

Kyle Wiens is knowledgeable , friendly and approachable! Good service MB of calabasas!

sc

Apr 1, 2016

Brought my car for repairs. Loaner was not available and was dropped off by the shuttle service. Very nice and courteous driver. My service adviser, Alon, was courteous. Tried to fix my problem of key not unlocking the vehicle, on the spot. After checking a few of the fuses - he had to keep the car overnight. Miraculously the car started to work on its own before the mechanic could get too involved.Sent a shuttle to pick me up and there was no charge.!!The car is working fine now.

Dequltia Allison

Mar 31, 2016

Staff did a great job and making me feel safe in purchasing a car from the dealership. Frank took time to make sure that he everything explain thoroughly the functions of the car that I was purchasing.

Chris Geanopulos

Mar 22, 2016

getting a new tire. EVERYBODY SAID, GO TO A TIRE STORE AND GET YOUR TIRE, ITS A BIG SAVINGS. LET ME SAY THAT I WAITED LONGER TO GET A QUOTE AT A CONTINENTAL TIRE DIST. THAN IT TOOK FOR MCB DEALERSHIP TO PUT ON THE TIRE AND IT WAS THE SAME PRICE AND I GOT GOOD COFFEE AND A SNACK AND BOTTLED WATER, NOW YOU TELL ME!!!!!!THANKS MBZ DEALERSHIP AND GOT A CAR WASH TO BOOT, WITH THE SERVICE.CHRIS

Douglas H. Karunaratne

Mar 21, 2016

This is the 3rd vehicle we leased from Calabasas thru Artie Horowitz. As usualhe was very professional and completed the transaction well.

Heriberto Ballesteros

Mar 21, 2016

I have few repairs and I have to leave the car for about a week, they provided me a rental car. over all the service was great!

Kay

Mar 21, 2016

great service for change a new tire?I make an appointment with Kyle, and he provide a perfect service for me when I am troubling with my broken tire! My GLC is purchasing on January, there is not record of my tire insurance, but after I find the purchase statement, the staff help to cover the fee of new tire, and only use 3 day I get a new tire!

Lisa Horowitz

Mar 21, 2016

Completely painless car buying experience. Stellar customer service.

Pauline Winters

Mar 21, 2016

Kyle offered good service and stated my car would be ready by a certain time. And he met that time frame.

Porandokht Jafari

Mar 21, 2016

i had a great experience buying my car Johnney was very knowledgeable he helped me pick the right car and answered all of my questions he truly made the experience great and I would definitely recommend him to friends and family! You guys are lucky to have him!

Shaida Moghaddam

Mar 21, 2016

everything excellent, great service and good customer care

SBotero

Feb 23, 2016

Easy to get in and out. Did transaction in about an hour.

Nabi

Feb 19, 2016

I think they are doing the best , the only problem that they have is with loan cars .

VERY UNHAPPY BUYER

Feb 13, 2016

The Car I have purchased was the only positive thing I can say about this Dealership. Poor Service, incompetent service from the Sales Manager through out the finance dept. it seems no one communicates nor does anyone know whats going on. they don't listen to you as a customer. they just want you to listen to them. I didn't receive my signed agreement until 4 days after my purchase. Due to me trusting them when they said I would have it after I sign. Then it was tomorrow. Then tomorrow was the next day for sure. When delivered the paperwork belong to another buyer that had not signed. I gave them a contact number and asked not to call my number because I was at work. You guessed it they still called the number I asked them not to call. THIS IS VERY POOR SALES & FINANCE MANAGEMENT. CAN'T BLAME THE STAFF. THIS IS MANAGEMENT !!!!!!!!!!!!!!!!!!!!!!!!!!!

Richard Grace

Feb 10, 2016

i live in temecula but found the best deal at calabasas mercedes

Wayne L Tippie

Feb 10, 2016

Quick, clean, easy and very comfortable waiting lounge

Tim Ahsing

Feb 8, 2016

There are many Mercedes dealerships I could go to for service. There are closer ones. I have 3 cars that I get serviced at Mercedes Benz of Calabasas because of the people and management in service. I've worked with Jason McCann and Wes Crown for years who are extremely personable and talented in what they do. I've never had to question what they do or suggest. For that, I thank you.

Boris Sosa

Nov 28, 2015

Calabasas MB, just had the best buying experience! Loved the professional but friendly attitude hassle free buying, no pressure, up front prices. Sales consultant Arin Gharabedian and sales manager Angel Santana are very easy going guys If you are looking for a MB give them a call. I am enjoying my C300 great buying experience.

DantheGroceryMan

Sep 29, 2015

Waited forever for the finance department. Hours. Waiting. We're here to buy a car right? It started to feel like it was part of their slime ball way of selling cars -- to wear us down or something. Then the car we purchased had features that didn't work and had to spend time in the service department the following week. And Mercedes doesn't get back to you. They don't care about customers. We won't be back.

jacktash

Sep 23, 2015

Service manager, Wes Crown and his guys at Calabasas Mercedes were at top of their game, professional, helpful and courteous. My front right tire had a small sidewall bubble. It is caused by air leaking from the inside of the tire into the carcass or body of the tire. I asked if the tire can be repaired? The answer was No, unfortunately sidewall bubbles cannot be repaired. Because the area flexes while driving a patch will not stay in place. The bubble also indicates there is structural damage to the tire that cannot be repaired. A tire in this condition could fail without warning and should not be driven on. They recommended the spare tire be used until a replacement can be found. The tire must be replaced. They ordered my new tire and Saturday 9/26 will be installed. Again great service by Mr. Wes and his people.Thank you and keep up the good work. Very satisfied customer, Jack Tashdjian, CPA Jack Tashdjian

Lysollady

Sep 18, 2015

No one answers the phone in the service department. Left message several times, but no response. I am going somewhere else for service. Place sucks!!

ebi

Sep 16, 2015

was promised a spare key for a used car I purchased as part of the deal, two managers signed the papers. they told me to get it from an affiliated dealer pay for it and they'll refund my money. Four months later, I'm still chasing the refund.As dishonest as many other used car dealers.

Slimed333

Jul 19, 2015

This Mercedes Dealer should lose it franchise to sell Mercedes! I feel like I have walked off a pot lot owned by schlock auto sales r us. They will lie through their teeth right to your face. Worked out a deal over the phone, drove from mid coast to So. coast, 4.5 hours, waited five hours to do a small deal. Should have been be done in one hour, All the while I am lied to, deal changes, do the deal any way. What a mistake. Money is to come back, with promise to pay one week . No money yet, still not seeing the check. Most likely going to have to sue to get funds owed. The worst !!!!!! Slimed

joem

Jul 17, 2015

Might have been ok place a few years back but its like a boiler room operation. Just like the "The Wolf of Wall Street". Its even setup that way. There is a room with a raised platform of floor managers that sales reps run back and forth to. Acted like prison chain-gang bosses. Assume intended to be intimidating to both sales people and customers. This translates to worst culture and customer service experience. Sales guy was complaining during whole test drive about how little money he earns and how he wishes he can get on disability. Then tried to push car I dont want even though I was clear on options I wanted. followed up with annoying calls with unintelligible comments. When I quoted other dealer offer he said he will check if he can match but he never called back. Your presence will only be tolerated if you are there with check book open and willing to sign within 30minutes. If you are there to find the right car for you then go somewhere else. But unfortunately MB dealerships in LA seem to all have attitude issues. (Beverly hills MB has about 10 sales people in glass box room in middle of showroom, sitting in two rows facing each other and working the phone as if trying to unload penny stocks on old retired ladies. Customer presence in dealership is unwelcome unless to sign and pickup a car...period. Santa Monica MB was less boiler room but some snarky staff)

RT2015

Jul 8, 2015

Be careful dealing with Calabasas Mbz, They sell lemons, and give you the run around when you are trying to contact someone about the issue, I bought a Mercedes Benze 4 months ago and it already needs a New Alternator and u have barely drove it since I got it, Becareful, they have no problem selling you a Lemon,

Mike T.

May 31, 2015

I leased an E350 last month and received excellent personal service from Mercedes Benz of Calabasas. The dealership is very clean and shows high class and top quality. The salesman was very polite and explained all the options for lease or buy and took time to show me all the car's features. I highly recommend buying or leasing from this dealership.

Cheri

Apr 14, 2015

I received a written quote for a GLK . I am over 2 hours away from this dealer but they had exactly what I wanted and the price was great. Upon arrival I drove the car, loved it and filled out my paper work. I waited 4 hours for my turn with the finance department. When it was my turn they discovered the sales guy had made a mistake on the written quote by $6,000.00. In the end, I made that 2+ hour drive back home in my original car. I believe/hope the sales guy made an honest typo, but no one made any attempt to satisfy me. I offered to meet them half way (pay $3000.00 more than quoted). They are a big profitable organization and I'm just a working stiff. If I could take the hit for $3000.00 so could they. It wasn't my mistake. I had bought a car from them before. You'd think they would care.The story continues and ends very good for me. Tim Roach, the salesman, killed himself to make me whole. I ended up getting a car 5000.00 less than MSRP. I LOVE my new car and this guy Tim is upper honorable.

Disappointment Day

Apr 7, 2015

Here's EXACTLY what this dealer did. 1. They cold called a guy from a craigslist ad (me).2. Gave me an offer of between $22k and $25k over the phone sight unseen, other than the pics in the ad- to buy my car.3. I explained the car is NOT showroom ready, dishing every detail INCLUDING some costs on which repairs would be needed to make the car perfect for sale on a Mercedes used car lot (2003 Porsche 911 C4S) -prior to agreeing to come out, *warning them ahead of time* that I do not like to be "baited and switched." AND I'd be coming from Moorpark, nearly 25 MILES away.4. Well sure enough, I get there and the nit picking begins, though I was told "we totally understand it's a 12 year old car".5. After (finally) looking at the VIN and running it, they come to the understanding that there was an accident, though the title remains a clean title. ---well DUH, that would be the failing paint on the right front corner panel and right door which *I warned them about* (they admit their cost only a $250 per panel repair ==$500 and for the accident they now want to take me from $23k to UNDER $20K)Making a LONG story short, soon thereafter, they say they don't even WANT the car after I was ready to let them steal it wholesale at $20k--- for a 2003 Porsche 911/996 C4S with 105k miles and IMS Upgrade RMS done and 20k miles new Sachs Racing clutch!!!They greedily walked away from a car they would've invested a total 22k in AFTER repairs, turned it around on their used lot for 28k, walking away with SIX GRAND PROFIT GROSS!!!---instead, they get nothing, and I get a wasted Half of a day, a WASTED TRIP and minimum TEN BUCKS fuel cost to and fro- (25 miles to and 25 back).THANKS MERCEDES BENDS OF CALA-BAT-xxxxx!!!

IsaKirch

Oct 9, 2014

We booked a test drive for a used CLK convertible which was advertised with all the details you need. They send us an e-mail confirmation and even called us the night before to confirm our appointment, so after work we made our way through the rush hour to Calabasas, which took us more than an hour to get there. When we arrived at 7:00pm (punctually!), our contact person was not available. We had to wait for 10 minutes until actually someone started to deal with us. Unfortunately, that person had no idea where the car was. We were referred to another staff member who had no idea either and started to chase us through all three levels of the entire parking lot in order to look for the car which, in the end, was still not to be found. That guy checked with another colleague who made a phone call and found out that the car is actually in the shop, which was already locked and nobody knew where the key was. We were asked to take a seat at a reps desk where a cup of coffee obviously was lying for quite a while and the spilled coffee was all over the desk.The man tried to find out how to get into the shop and another guy came back after a while. He finally told us that they decided not to sell the car because obviously it was so broken (no word about that in the ad and no hint in the pricing either!!) that it would cost them too much to fix it.Although quite upset, we gave them a second chance by specifying what we are looking for. The research took quite a while and yet another member of staff took us to the parking lot. None of the cars he showed us met more than one of the four criteria we specified (if you ask for a convertible, you dont want to be shown non-convertibles, right?!).Of course, all of them apologized, but we werent even offered a reimbursement on the fuel we wasted, not to mention our evening which has had it.TO SUM IT UP: 1:15h drive to Calabasas + 50 min chaos at the dealer + 1:05h to drive back home = 3:10h WASTED. Thanks for nothing, Mercedes-Benz of Calabasas!

Joseph

Oct 2, 2014

This is my first experience with Mercedes-Benz of Calabasas, everything went very well and it was a smooth transaction. New facility and a excellent buying experience.

chen19324

Sep 27, 2014

I just bought a car from Mehrad today. He is an excellent and professional sales rep. I'll come by later when I need to buy another car in the near future. I'll also check with Mehrad for sure.

rubrd5

Sep 22, 2014

With the help of Mehrad Navid my Sales Rep, I recently purchased a beautiful previously owned GLK350. He quickly and efficiently addressed any concerns and went the extra mile to make my trade In appraisal and buying process easy. Finance was backed up on a Saturday so we had a wait a few hours to process but they communicated how long it would take. Cons: they didn't mention there was only 1 smart key and would cost $300 to get a 2nd key. (found out later)

freedomisntfree

Sep 8, 2014

Customer service sucks really bad. I'm disgusted from mercedes... never thought it was possible to have experience like this from a "mercedes dealer" .. I can sit here and bash on this place and it's unprofessional employees from receptionist to the top... if u decide to go through your bank or pay cash, rest assured their attitude will change. I was lied to twice and now they know they screwed up so now they want their car back. Really simple for them now that money has been spent customizing the car to my needs. I'm the most humble person you could ever know... despite my Just deal with it attitude, they are making it near impossible to keep my bearing. they are just sitting on this deal until my bank approval letter expires (tomorrow). I guarantee i will hear from them the following day. Great job Calabasas.

Will T.

Aug 27, 2014

I was a first time car buyer not looking forward to the uncertainty and intimidation of dealing with dealerships and pesky salesman. Fortunately, I couldn't have found a better place than Mercedes Benz of Calabasas to assuage my fears and make the car buying experience both easy and enjoyable. Specifically, Ana Litovskaya helped me through the process, giving me all the necessary information in making the right choice, and making me feel comfortable along the way. She never made me feel rushed, and she was great in having me take my time and feeling free to ask questions. I wouldn't recommend any other place, and I am very grateful to have had my first-time car buying experience at the wonderful Mercedes Benz of Calabasas with the invaluable assistance of Ana. World class all the way.

pab007

Aug 22, 2014

Never felt so discriminated by anyone until I encounter Mercedes of Calabasas. I was shown a vehicle, signed contract and then i received a call by sales manager telling me that the deal was off. He basically told me that I was a suspect to ship the vehicle out of the country. Because I was financing the vehicle with my own bank. They saw a Hispanic name on the contract and automatically assumed the worst. When I made the deal, I provided them with everything. Until now a week later i haven't seen my deposit back and a straight answer from them. I have own BMW since 2003 and I am so sorry to have tried to switch to Mercedes Benz. I guess if you have a foreign name, you need to prove Mercedes that you are wealthy enough to buy their vehicles. I guess you need to be prepared to show them bank statements, w2 forms to show them that you can afford a piece of crap Mercedes. Going back to BMW to buy my new vehicle.

Phlorez

Apr 10, 2014

Overall very satisfied. They answered all questions and I left happy with a new car :)

Jared D

Mar 19, 2014

The Mercedes Benz of Calabasas is by far the best car dealership when it comes to customer service! I went in there last week with a lot of questions that needed to be answered and all of the staff was more then accommodating! I was immediately approached by a tall gentleman by the name of Daniel and he helped me the majority of the time. Buying or leasing a new or used Mercedes Benz is a very big decision and it was obvious that Daniel understood that. He was very patient and friendly to me which made the whole process much easier. Now I am heavily considering buying a Mercedes Benz from this dealership just because of how spectacular the customer service was from Daniel! Keep it up!

DreamDream20

Feb 7, 2014

Jenna worked with me on my CLA deal and she quickly gave me a reasonable numbers while I was able to negotiated without much hustle, she's reasonable and bringing honesty on the table which is rare in this kind of business, took us both not even 20 minutes to agreed on the purchase of my car thus this was the fastest&smoothest negotiation I ever done and I've been dealing with over 30 MB Dealers all over the states.Gives some credit to David whom I believe is the guy allowing this to happen also Elliott whom worked on my papers and put up with my questions regarding documents !I would recommend anyone talking to Jenna if you're looking for a car, I'm not saying you'll get the best price or a lot of discount but talk to her and you'll see why it's worth your time.

car Buyers

Jan 28, 2014

To: who it may concern, Went to Merced-Benz to buy or lease a car and trade in our Camry on December 2013 , we decided to buy the car insisted lease it, Sale Consultant Mr. Elliot Mossayi was helping us.t. He was so pleasant and quick to change from lease to purchase. He showed me on screen our monthly payment and when we received from our monthly payment from Wells Fargo it was different than when we were in fincila office. He charge me $1000 extra which I did not notice until I received my monthly payment from Wels Fargo..I went to talk to Salesman which he was on lunch and I asked for manger. A gent man introducing himself and he wants to know how he can be help me. I told him the story and he said he was the manger who put this deal together. He asked me for my contract and my phone number and he said he will call me. I am still waiting for his call 1-24-2014 and explanation. I admitted that I must read the contract and check everything before drove car out. It was my mistake and I am willing to pay for it. But, I do not this happen to next person too. We have been not explained what I was sold. We were told our monthly payments lower than what we have been billed. Our contract is in their hand and I do not have any document except my bill that I received from Wells Fargo.

Chauly Ha

Jan 2, 2014

My first experience with Mercedes-Benz of Calabasas was not that pleasant! We had an appointment with J. Nguyen, but when we came there, we were handed off to Gary. He made me feel so uncomfortable with his rudeness and disrespect towards our decision not to purchase the C-Class at that time due to a couple of imperfections of the vehicle with its current price. About a week after, my husband showed me another E-class at Calabasas (again), I was so hesitant to go back there, until my husband guaranteed me that we would not be helped by Gary. He made an appointment with Danny. Thanks to Danny, the transaction of purchasing a E-350 was much smoother and nicer. The kindness, tone of voice, and respect made a big difference, especially for those who came from far away like us, about 1h 1/2 of driving.

Smooth daddy 721

Dec 1, 2013

My wife and I went all the way down their from Santa Clarita to look at a 2007 Saturn Aura, when I asked about the car on the phone they had told me that the car was in very good condition and that there were no issues with car like oil leaks and so on . They said to me all cars go through a inspection to check everything and then fix anything that needs to be fixed! So the test drive was terrible, I noticed the paint did not match on car, the steering unit was knocking pretty loud than when we finished I checked for Leaks in engine compartment and sure enough I saw oil all around the oil pan with drips! So the salesman told me he would have the technicians look at car so 10 minutes later he comes back to me and says that they do not work on these cars so they won't fix the car before the sell it! I said what the car is no good I was told on phone that the car was in great shape. !! So I give this Dealer a big Fail!

LizP

Nov 19, 2013

My last Leasing experience was so pleasant that when it was time to turn in my car I chose to go threw Mercedes Benz Calabassas for my next Lease. The process was easier than than the first time I Leased.

Carlb712

Nov 19, 2013

I had a truly great experience. I usually have to spend a couple of hours haggling trying to get the best price, but that did not happen at here. My entire visit was productive and I such a good experience I will not hesitate to recommend them.

Bishopc

Oct 31, 2013

The easiest car buying experience ever thanks to the experienced staff at Mercedes Of Calabasas. I will and do recommend them to friends and family.

Hope

Oct 9, 2013

Terrific Service Department. They took the time to explain what was needed for my 2002 E320. Even though it is it an older car it is my baby and they understood as much. Oil change and tire rotation was all that was needed and they completed that service quickly and did not try to sell me services that were not necessary. That is an honest repair center that has earned my trust as a customer.

Gallotc

Oct 8, 2013

When it came time to upgrading my vehicle I decided to go to Mercedes-Benz Calabasas. I wanted to share my great experience because sometimes buying a car can be an uneasy experience. The staff there was truly helpful and wonderful in helping me find the exact car I wanted. I ended up working with Ahmed who found me the perfect car. I bought my first C300 4M, which can travel well cross-country, while still being a nice sports car.

DozerK

Oct 7, 2013

I had been looking at a particular car online for a few days and decided to make a appointment to go in over the weekend. When I arrived I test drove the car and found that the process was as smooth as the online service I received. real customer service with professional sales and finance was a breeze.

Miranda

Sep 30, 2013

MB Of Calabasas had a good selection of used cars to choose from. Let me test drive several different cars. Impressive sales division and super easy financing.

BM56

Sep 26, 2013

Everything went very well! Lots of friendly people and it was a smooth transaction.

Sclausen

Sep 19, 2013

Coming from North County was worth the drive. I had been looking for a great for a particular 2011 Benz and found it online. I scheduled an appointment and when I arrived the car was ready for my test drive. The entire process was excellent from sales to finance. I could not have asked for better service.

Drbshul

Aug 31, 2013

Jenna and Gary wonderful. No pressure. Beat other online offers. No haggling, clean transaction. Highly recommend.

Donald

Aug 8, 2013

Superior customer service after the sale. Shortly after purchasing a used GLK my air conditioner starting putting out a foul odor. I contacted the salesman and he scheduled an appointment with the service department. They replaced a filter and now it it working as it should, best part of it all is I was not charged as they honored their word.

Jay R.

Aug 7, 2013

Classy operation, I contacted the General Manager Sean Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me and leased a new 2014 E350. I got an amazing deal without the haggling and felt like a true VIP through the whole process. They get my vote for a top-notch dealership!

sharpnat862

Aug 7, 2013

The service department completed the work on my car when promised and the employees were helpful and friendly. I depend on Mercedes Of Calabasas. to keep my twelve year old Benz in excellent running condition.

jrob07103

Aug 6, 2013

Classy operation, I contacted the General Manager Sean Fortier first because of a negative experience at another local Mercedes store. Much to my surprise, he took care of the entire transaction for me and leased a new 2014 E350. I got an amazing deal without the haggling and felt like a true VIP through the whole process. They get my vote for a top-notch dealership!

racinjayson1

Aug 6, 2013

The experience I had coming to Mercedes of Calabasas and buying my new C63 was by far the best experience ive ever had buying a new car, the staff were all great and my sales girl Anna was over the top as far as customer service and making me feel special, the finance guys were also super fast and got me in and out in a flash, see you next time when my lease is up, I wouldn't go anywhere else A++++

Dendy

Aug 5, 2013

Beautiful new facility and a excellent buying experience. My salesman was helpful and friendly, just wanted to make sure I would be happy with my purchase. They put me in the car of my dreams. Thanks Mercedes Of Calabasas.

brommetth

Jul 29, 2013

Fast and helpful employees, friendly service, my car was finished when promised. I trust them to keep my running and give me the necessary recommendations to keep my car within the warranty requirements.

slovo

Jul 24, 2013

Performed an oil change and tire rotation without an appointment, and took less than an hour. Jose and Jason were helpful and professional in answering my questions.

Marty

Jul 23, 2013

Nice improvements since my last purchase a few years ago. The buying process was as easy as the previous purchase. Helpful and friendly, and not just to make a sale!

Hsloan8

Jul 17, 2013

Jeremy, Sang and Alex all made my Leasing experience a breeze. It actually took longer fro them to explain the features of the car than to process my application.

NeoJade

Jul 3, 2013

I returned a lease on a 2010 Mercedes S400 and was told that additional forms would need to be signed in order to complete the return.That is fine. I was told that I needed to contact Ken Lemler in order to get those forms signed. I proceeded to call him and leave messages on 5 separate occasions asking for clarification and to see if he could fax the forms to me in order to get them signed as I was leaving the country for the month of July.He failed to respond to me each time and so on Tuesday, the day I left town, I sent my assistant out to procure the forms and he was told, not by Ken Lemler but by another Mercedes Employee, that the forms could not be faxed as they are legal documents.He was also told that he could not be given the forms in person.If Ken had simply returned my calls then I could have avoided a huge waste of time.I had asked if there was a manager I could speak to regarding Ken's lack of responsiveness, and was told that he was the manager. I then asked for the General Manager, and was told that he was out of town on vacation for the week of the 4th.So instead I'm forced to write this review of the unprofessionalism displayed by Ken Lemler.I understand that a lease return is not as important as a sale is, but common courtesy is expected.

davids19

Jun 18, 2013

Scheduled maintenance was a breeze. Professional and fast, everyone was friendly and the renovated waiting area is very nice. Nice to be able to stop in even without an appointment.

Brendenh902

Jun 13, 2013

I did inquiring at 4 other dealerships, I chose to purchase my new E350 from MB of Calabasas. I am happy I gave them a chance to earn my business. My salesperson, was outstanding. He went out of his way to provide top quality service, prompt communication, and very competitive pricing. He made the entire process from finding the right car, financing, explaining all the features, to picking up the vehicle quick and painless.

Pat M

May 23, 2013

Great service from the moment I walked in the door to the close of the sale. Even received a follow up call a week later to confirm I was happy with my purchase.

McGuirep

May 23, 2013

Great service from the moment I walked in the door to the close of the sale. Even received a follow up call a week later to confirm I was happy with my purchase.

Janna W.

May 16, 2013

Not the typical service center that one might expect. It seems as if they know almost every customer by name when they walk through the door. That shows me they care about their customers and make them feel warm and welcome. Not to mention newly renovated and comfortable waiting area.

Jannaw

May 16, 2013

Not the typical service center that one might expect. It seems as if they know almost every customer by name when they walk through the door. That shows me they care about their customers and make them feel warm and welcome. Not to mention newly renovated and comfortable waiting area.

Graced026

May 14, 2013

Due to the knowledgeable and friendly sales department is the reason we have purchased 3 cars from them for our family. No bait and switch, just bottom line and to the point. We have never had to play games to get a great deal and we appreciate that they value our time by avoiding such nonsense.

Dale

May 1, 2013

I have always received excellent customer service from the purchase of my car to the maintenance service. Pleasant people that understand customer service and how to deliver. Thanks Mercedes Of Calabasas.

JKeifer22

Apr 25, 2013

Impressive selection of vehicles on the lot. I had so many choices it made my head spin. Knowledgeable salesmen who knew the ins and outs of the cars they were selling showed me that care about the customer and not just a sale.

Ana

Apr 23, 2013

Excellent service from the Service Department once again. This is the second time I have gone in for scheduled maintenance and have been pleasantly surprised at how quickly the service is completed and how nice the employees are.

anas

Apr 23, 2013

Excellent service from the Service Department once again. This is the second time I have gone in for scheduled maintenance and have been pleasantly surprised at how quickly the service is completed and how nice the employees are.

Ezell

Apr 9, 2013

Wonderful leasing experience. They stayed within the payment I could handle and made sure I was satisfied with the deal.

Shea

Apr 3, 2013

I was pleased that even after the sale they followed up to make sure I was happy with my purchase and entire experience at their dealership this was refreshing because I was a valued new customer. I will proudly recommend them.

Harolds

Mar 27, 2013

Jack in the service department was very helpful, he was able to accommodate me with short notice.

ShafferH

Mar 27, 2013

They were able to accommodate me with short notice and very reasonable. Jack assured me my car would be completed the same day and he kept his word.

Jarvis

Mar 25, 2013

My experience was pleasant and somewhat quick as far as the application process goes. I was greeted and sold a on my salesman. Never or pushy or rushing me trying to make a sale,

Gailj

Mar 25, 2013

As most people I did my research before going to this Mercedes of Calabasas as far as price and advertised vehicles.I visited the lot Saturday and was helped by Raoul. He was such a pleasant man, warm and friendly. I test drove two different models and decided on the Class. Raoul was able to quickly arrange the financing. I will recommend Raoul and Mercedes Of Calabasas to my coworkers and family.

Kasandra920

Mar 19, 2013

Not the typical car buying experience of pushy salesmen, but rather a pleasant experience with a sales team that actually knew the product they were selling inside and out. I was made to feel that they were actually listening and I was not just a sale, but someone that would become a loyal customer.

Gerry Sholtz

Mar 18, 2013

Once again the Service Department rose above my expectations. Quick to check me in so I could get on with my day, gave me a call to report the status of repairs a few hours later, then arranged to pick me up from work the same day when all work was completed.

GerrySholtz

Mar 18, 2013

Very impressed with the organization from the Service Department. I had a quick check in when I arrived and received a work status call a few hours later. Mercedes Of Calabasas made the process easy and even picked me up at the end of the day, taking me back to the dealership to get my car.

steenberge

Mar 13, 2013

Outstanding experience, I was able to acquire the financing and they had the car of my choice on the lot. I recommend this dealership for a excellent car buying experience without a lot of wasted time.

Carter

Feb 21, 2013

I had an terrific experience and bought the car of my dreams. I am looking forward to bringing my son in next week, he is leasing for the first time. i am sure he will have a wonderful experience just as I did.

brownleecarter

Feb 21, 2013

Impressive service, outstanding experience bringing my son here next week to lease his first car. I am sure we will receive the same customer service on our next visit.

Ellen

Feb 20, 2013

Beautiful car and experience, would highly recommend them for the best price and keeping their word. They have exceeded my expectations in every way. From start to finish the process took about two hours and I believe I am the one who came out on top.

Peter

Feb 18, 2013

The service adviser was able to have me in an out within an hour of my arrival.

dmitriy3977

Feb 18, 2013

Unfortunately my experience with MB of Calabasas was not so great. However I have to thank Al, Jeremy and Sang, they were trying very hard and they are true professionals. I have complain about their paperwork/approval process. It took them 2 days to complete a simple sale transaction. On the first day we have to stay almost until 10 pm but deal was not finished due to the fact some corporate guy at the east cost will not respond on time to approve the deal. I hope MB of Calabasas can improve that process, so it will not be so painful and stressful for their customers.As far as car is concerned, we are very happy with the purchase. Other dealerships in this area were not even close on the price.

Dex

Feb 15, 2013

Came back to Mercedes of Calabasas to purchase a second car, the first one I bought for my wife a couple of years ago and I was so impressed with the entire process and employees I dealt with that when it came time to purchase my new C Class they were my only choice.

marcelldex

Feb 15, 2013

Came back to Mercedes of Calabasas to purchase a second car, the first one I bought for my wife a couple of years ago and I was so impressed with the entire process and employees I dealt with that when it came time to purchase my new C Class they were my only choice.

Pruten

Feb 11, 2013

A dedicated service department that has taken excellent care of our cars for years. The technicians and and service staff are very knowledgeable. We have never had any issues when they have serviced our cars. I recommend them if you are looking for good service and fair prices.

Pruten

Feb 11, 2013

Proud to recommend the service department. They have been taking excellent care of our cars for years. They are consistently up to date with the information and services they provide.

Rupertcor

Feb 8, 2013

They went above and beyond to assist with financing so I could purchase my dream car. They managed to stay within my budget with no surprises. I have been looking around for a week now at other dealerships and feel wonderful about my purchase at Mercedes of Calabasas.

Madison

Feb 7, 2013

Just moving from Utah I found Mercedes of Calabasas online. My experience there earlier this week was good. They do not give you the run around, they are professional and only gave me recommendations for the service I needed immediately. They are the new service center for my car.

Bennett

Jan 29, 2013

I have purchased three brand new cars in my lifetime and must say that I had the best overall experience at Mercedes of Calabasas. I actually left another dealership because the salesman was so far into his pitch, I could not get a question in to save my life. I must say this dealership was pleasant because they were not obnoxious or aggressive. They were being genuine when they said they wanted me to be truly happy with my experience and purchase.

drewbennett

Jan 29, 2013

I have purchased three brand new cars in my lifetime and must say that I had the best overall experience at Mercedes of Calabasas. I actually left another dealership because the salesman was so far into his pitch, I could not get a question in to save my life. I must say this dealership was pleasant because they were not obnoxious or aggressive. They were being genuine when they said they wanted me to be truly happy with my experience and purchase.

Duffy

Jan 21, 2013

Patient and no pressure in my sales experience. Everyone was extremely friendly, and not just to make a sale. I test drove a couple of different models and not wanting to make a final decision at that time, I went back the following day. I left with my new C Class and recommend Mercedes of Calabasas for a enjoyable no pressure sales experience.

Cynthia

Jan 17, 2013

The team at Mercedes Of Calabasas Service Department is informative a personable. A dedicated group that cares about the customer service they provide.

CynthiaE

Jan 17, 2013

The team at Mercedes Of Calabasas Service Department is informative a personable. A dedicated group that cares about the customer service they provide. Exceptional service.

Sotod

Jan 13, 2013

Excellent sales experience, no high pressure I went in with a price and vehicle in mind and they exceeded my expectations. Friendly and very helpful. I am delighted with my sales and finance experience.

Hammond7424

Jan 12, 2013

Mercedes Of Calabasas has been providing superior service for our C class for the past 5 years. Outstanding service by knowledgeable and certified technicians. Highly recommend this location for service.

Alvingrrl

Nov 6, 2012

They sold me a used car they guaranteed was inspected by their service technicians and within the first week it was in the shop needing $4k in repair and may need more. I wouldnt reccomend my enemy to this dealer!

Alvingrrl

Nov 6, 2012

Never shop here. Bought a used car and was promised it had been inspected by Mercedes before put for sale. Less than a week after purchase needed $4k in work and maybe more.

wallsm1

Sep 30, 2012

I've purchased two vehicles in the last year and a half from Mercedes Benz of Calabasas. Sales and service at this location have exceeded my expectations. On the purchase side, I would admit that they could streamline the paperwork/loan process to get you in and out faster (plan on about 3 hours start to finish to complete the transaction). However, while you're waiting, the waiting areas are comfortable. I've had both vehicles (C300 and ML350) serviced here now and would highly recommend taking your vehicles here. The rates are competitive, and warranty items are fixed with no questions asked. In fact, when I took my C300 in for a warranty issue, they inspected the entire car and found other items which they replaced at the same time - VERY PROACTIVE. I also just used the onsite detailing service - $189 for any type of vehicle inside/out, wax, carpets cleaned - incredibly thorough and my vehicles look as clean as the day I bought them. For service, ask for Alon Asherson.

Charles93

Sep 12, 2012

I have visited here a good handful of different times and have purchased 2 vehicles total. All of my experiences have been great, which I have no complaints. Upon my recent visit, I upgraded my 2011 E350 to a 2013 model. The gentleman I done buisness with was Jeremy Israel-Tombs, which I had the pleasure of meeting. Jeremy was an extremely nice fellow that was completely professional from the ground up. He was able to complete my wish, and got me what I wanted without any hassle or problems. Ever since my new car has rolled out of the dealership I have had nothing but positive feelings and I'm quite satisfied with my purchase. The future looks bright upon revisiting Mercedes Benz of Calabasas, and I especially look foward to doing buisness with Mr. Jeremy again.

elonabooth

Sep 9, 2012

We had a very pleasant experience leasing our mercedes benz. Jeremy Israel -Tombs was very helpful and worked hard to get us a payment we would be comfortable with. He went out of his way to make sure we were completely satisfied with the deal and was a pleasure to work with.

tee.marie

Aug 29, 2012

Artie Horowitz is epitome of a classy salesman. I was looking for a 2010 CPO E350 coupe and Calabasas had THE BEST online prices compared to everyone else. I drove 86 miles south to visit the dealership and check out the inventory. Of course a 2010 E350 coupe will literally sell itself, but Artie made the process so easy!!!! He handled my negotiation with class, and best of all, he didn't 'hustle' me. The staff was so nice and friendly, the facility itself is world class. I will definitely return to MB of Calabasas for future purchases. Thank you, Artie!!!!

HomeNewell

Aug 27, 2012

Highest Rating. Leased or purchased many cars from this dealership over the years. Fair, honest and excellent customer service. Made the entire experience easy and gratifying.

sshowkati

Aug 19, 2012

Had a great experience at this dealership! Was looking to lease my very first car and decided there is no better option than a Mercedes. Andrew Wallop was my dealer and he never gave up on me. He was very optomistic about getting me into a Mercedes, even though i had never leased a car before. He even ordered pizza during the wait. Towards the ending stages i got to meet Courtland, a super funny guy and a great personality. He worked his butt off to get a price that a college student could realistically afford. I look forward to future purchases at this dealership!

Lizzzz11

Aug 13, 2012

Jeremy Israel- Tombs was my salesman and not only did he do his best to find us a great deal on the c350 coupe but he made the whole experience very stress free. He is an honest, hardworking salesman and i definitely am very glad we ended up wit him as our salesman because i dont think we would have purchased the car if we had another guy. I am a very happy costumer.

NatalieKate

Jul 29, 2012

I recently had a great lease offer. Awesome experience there! Never thought I would be giving any review... but I had to say that Jeremy was super nice and no run-around. The whole overall experience was fantastic! I would recommend Anyone who needs MB vehicle to ask for Jeremy at Mercedes Benz of Calabasas!

lou2013

Jul 25, 2012

Jeremy Israel was my sales rep and he made the the process very smooth. MB of Calabasas has a great and experienced sales team. Highly recommend to anyone looking for a new MB.

littlecommando

Jul 23, 2012

Okay, I don't think I've ever had a better experience buying a car. If you are thinking of buying or leasing a Mercedes Benz, I don't care how far away you live from Calabasas, California... it's worth the trip!! Mark Matias and Andrew Wallop guided me through the most pleasant experience, dealing with my trade-in, a recently challenged credit score, and the reality of buying a car in a depressed market. Honestly, they could have sold me a KIA and I would have bought it. The lesson here is: NEVER SETTLE. After test-driving the E-Class and C-Class, they did their best to get me into the E-Class, a step up, when the C-Class ended up being just fine for me. There was never the typical detached vibe of a car salesman. These men were more than car salesmen. They were men who have lived lives and have momentarily graced Mercedes Benz with their presence. No doubt, more cars have sold at this location since they arrived. After several hours, and lunch on them, never any nervousness that the transaction wouldn't go through... They made me the proud driver of my first Mercedes on that balmy, hot day in the Valley. It actually drizzled on my way home, and they offered to re-detail the car for me a few days later... I actually had separation anxiety driving away from the place, and look forward to going back for the detail, just to say 'hello'!!! The real reason I'm writing this though is that we live in a world of instant gratification and immediacy. Celebrity and status. It gets rarer that someone on the street looks you in the eyes. The common thread that connects us all has been broken. We are all disconnected. Especially in the pursuit of money, things, and ironically happiness. It's the little things though, like these kind of interactions, that give us hope in humanity again.Signed, a VERY satisfied patron, driver, and human being.Kerri Randles

PastorJJJ

Jun 11, 2012

Artie Horowitz is the best. I was looking for for used care with above average reliability and was also a a convertible. Imagine my surprise when I discovered that a Mercedes dealer in Calabasas had the exact used car we were looking for - a 2006 Toyota Solara. We instantly fell in love in with the car and we negotiated a good price. WE love the car. The General Manager and the person who dealt with the closure ( we paid in cash) were excellent. My best advice is that if you know what car you want and find it at this dealership...you will not be unhappy with your purchase. I know we are "small potatoes" with the cars they sell - but they dealt with us with class. This Dealer is Honest

cd19

May 21, 2012

I had a great experience at Mercedes Benz of Calabasas; which was refreshing after the horrible experience I had at Keyes Mercedes. Andrew Wallop was very patient, and even though we were car shopping for about a month never pressured us to buy the car. When I finally decided on the C250 sedan, he did everything he could to get us the price we wanted. The whole time he was friendly and put no pressure on us to purchase. Overall purchasing a car at this dealership with Andrew Wallop as our sales consultant was a very enjoyable experience and I would highly recommend it.

rashagirl

May 18, 2012

My experience at Mercedes Benz of Calabasas was the best car buying experience I have ever had. I had been searching for a car for several months, visiting many dealerships, interacting with many salesmen. Andrew Wallop took me for a test drive and he was the first car salesman that did not get under my skin. He was awesome. He was very authentic and supportive. I left his dealership to view several other cars that afternoon, and I was hoping that the car we drove was the best, because I really wanted to give him my business. And come back I did with my finance. Thats when we met Armond, it was his first day and he was working with Andrew. I cannot say enough about Armond. What a wonderfully positive and genuine man! And boy can he make you laugh. The entire time at this dealership I felt extremely taken care of and I actually had fun. After purchasing my car, I left the dealership very happy because not only did I end up with a fantastic car, I had a wonderful experience. Thank you Andrew and Armond! It was a pleasure to work with you and I wish you both the best.

KRichB

May 16, 2012

Once on the lot Andrew approached with a friendly professionalism. He was inviting but NOT pushy, which is very importtant to me. He asked me what model I was interested in and showed me my options. He was quite well versed in the vehicles that were presented. Did I mention he wasn't pushy?When it was time to negotiate, I was clear about price and Andrew was clear about what couldn't be done but guided me into the price lane where we were both comfortable enough to make the deal.

kalibrad

Apr 14, 2012

I have purchased many vehicles in my lifetime, but I was particularly impressed with the staff at Calabasas MBZ. We were in the market for a preowned ML350 and the dealers in my immediate area were being greedy and unwilling to deal. After researching online I contact Calabasas MBZ because they had a few vehicles we liked that appeared reasonably priced. I highly recommend checking these guys out, and if your situation needs special attention, ask for the General Sales Manager, Sean Fortier who really went above and beyond to make everything work out. The car, the deal, and everything else was exactly what they said it would be.

tannerbrad

Mar 24, 2012

I was very impressed with Sean Fortier and his entire team. The vehicle was exactly what they represented it to be, and their customer service was the high caliber I would expect from a Mercedes dealer. They made purchasing the vehicle an easy and pleasant experience. James Watkins was attentive and knowledgeable, and the finance manager Jason Cascio made the paperwork process simple and efficient. I highly recommend giving these guys your business if you are in the market for a new or used MB. It was well worth the drive (from San Francisco!) Thanks again guys!

damongs

Mar 20, 2012

Had a very positive experience - would highly recommend this dealer. Our sales rep was Jeremy with Internet dept - search him out. Found us the car we wanted at a very good price. Only one issue with paperwork (make sure to verify VIN on car matches with docs) - but they came out to our house with correct docs.

sarachung

Mar 20, 2012

Jeremy was great! He helped me purchase my first Mercedes in less than 2 hours. He was easy to work with and made my buying experience very pleasant. I've been to enough dealers who try to sell me something I don't want. I highly recommend him and MB of Calabasas to purchase your new Mercedes. I will make sure I go to Jeremy again when I am ready to purchase a new vehicle.

JBAT101

Mar 7, 2012

The experience was wonderful and I highly recommend everybody buying from Andrew Wallop. Andrew was very knowledgeable and friendly, I really enjoyed the process. Joseph Malek was the cream of the cake; he was sooooo nice and patient with my mother! I really admired his ambition to genuinely help us with the purchase of our ML. Sang Lee was the contract man and he too was super nice, and patient! I highly recommend everybody to purchase from Calabasas Mercedes Benz! Thank you Joseph, Sang, and Andrew! :-) Amir Hejazi

wa6izz

Mar 3, 2012

I can't remember a better buying experience. This dealership had the best selection and the best prices and the nicest people working in the dealership. If I could give them a number like 100 I would. I just wish Katina would have giving me the coffee cup...Oh well.....

aghajack

Mar 1, 2012

They have a 2010 Mercedes 350E Listed for $36050. After calling the dealer and verifying this, I got off work and drove more than 25 miles to see the car and make a deal. After test driving the car and was ready to negotiate, i was told that the price is $4000 more than advertised!!! Thats the oldest trick in the book!!!!!

kidcargo

Mar 1, 2012

When I came on the lot, I told Andrew up front I was just interested in checking if I could afford a new car. He was extremely patient with me and asked all the right questions to show me what would fit my budget. I was able to test drive a C250 and knew it was the car for me. I initially had absolutely no intentions of driving a new car that day but Andrew was able to show me how I could afford a Mercedes Benz, which has always been my dream car. The experience was very pleasant, albeit, long. I am extremely satisfied with the professionalism at this dealership.

Kaiman

Feb 23, 2012

I sent my new car request through edmunds.com to 5 local dealerships and Jeremy responded within minutes. He is a no pressure, very friendly and an utmost professional salesperson. I felt like he was not trying to make a sale, but to get me the car I wanted in the time frame I needed to have it. I recommend Jeremy without hesitation. I got the car I wanted at my price and was signed, sealed and driving away within an hour of entering the dealership. Thanks Jeremy, look forward to doing business with you again on my next car.

mthbrian

Feb 14, 2012

Great people, best dealership I've been to. Service was exceptional. I will most definitely buy my next car from Calabasas Mercedes. So much better than the big dealerships as well as better pricing.

SantaClaritaEclass

Feb 13, 2012

I made the long drive from Santa Clarita because of my initial interaction with Jeremy. He is excellent. No hassle, no pressure, listened to what I was looking for and made it happen. I test drove, purchased the car and drove off the lot in less than 2 hours. The fastest car buying experience I've ever had. Thanks Jeremy...will definitely be back for my next Mercedes!!!

ChrstnaLne

Feb 6, 2012

The dealership provided great customer service and a great understanding of the entire purchase process. Everyone was interested in helping me and were very knowledgeable.

Jasonlata

Feb 3, 2012

I was greeted by Jeremy at calabasas Mercedes Benz. He took good care of me and listened to what my needs were. No hassle, no pressure, just a great experience overall. I am definitely going back for my next Benz. Five stars across the board. Great staff. Friendly front desk, and knowledgable sales people. I highly reccomend Mercedes Benz of calabasas. The best!!!

shawn679

Jan 21, 2012

Jeremy was very professional and friendly. He was very thorough and helpful. My wife and I were already having a bad experience with buying a car that day with promises that weren't delivered and we were very happy with Jeremy.

fredhoffman

Jan 17, 2012

I found the dealer straightforward and the experience fine. Once you make your deal it does take too long for them to execute the paperwork. I bought another car at another dealership earlier last year and had same experience. Overall i found the experience to be good.

TomConv

Jan 17, 2012

Had a great experience with a professional organization. Worked with Jeremy Israel-Tombs as my sales person and had smooth, easy, purchase process! I highly recommend this dealer.

jmeun

Jan 12, 2012

I have been shopping my car about 45 days.No other dealership can satisfy my offer but Jeremy in Calabasas.He can accept my offer with quick and easy. In addition, their finance team is also reliable.

emmayvette

Jan 10, 2012

My mother and I leased new cars recently from Calabasas Mercedes. Jeremy was simply fabulous. From folowing up our phone calls, to test driving the cars, and throughout the whole process, we were taken care of. We never felt pushed into anything and had a memorable experience. I would highly recommend everyone to work with Jeremy if you are thinking of buying a Mercedes.

tanyalevine

Jan 10, 2012

This was by far the best experience I have had at any dealership! I used to be an Audi owner but would never go back to them after my experience with Jeremy and the mercedes benz dealership in Calabasas! They treat you like gold! I would refer all my family and friends to this dealership! BEST DEALS & SERVICE!

bcbc

Dec 26, 2011

Stay away or be prepared to be cheated; and you WILL be cheated. Dishonest and Unprofessional are the best two words to describe this dealership and the staff.

joannehaas

Dec 21, 2011

Very pleased with this Calabasas dealership. Service is excellent, and salesrepresentative Jeremy Israel-Tombs has made my two car purchases a very pleasantexperience.

nadiaadams

Dec 20, 2011

Jeremy was the salesman who helped us with the purchase of a used car - he was knowledgeable and very courteous. We are happy with the service we got and we plan to work with Jeremy in purchasing our future cars.

Skaras123

Dec 13, 2011

Delivered everything as promised and more! Very pleasant experience. Honest, easy to deal with and respectful of my time and needs. I will definitely recommend this dealership and Jeremy to my family and friends.

carlosm1

Dec 7, 2011

Jeremy Israel-Tombs was fantastic! Jeremy was professional and efficient in making a deal work for us. Great service along with a great deal!!! I would highly recommend Jeremy to anyone looking to purchase a car.

glennwhite01

Dec 6, 2011

I had an amazing experience at Mercedes-Benz Calabasas. The sales manager Jeremy Israel-Tombs was fantastic with any request I had and found my perfect car.

E. J.

Nov 6, 2011

My overall used car buying experience with this dealership was excellent! No one wanted to finance me due to my home modification loan, but the people at Calabasas never stopped working for me and they found a bank willing to finance my loan. They delivered the car they sold me to my house after servicing and detailing it. The people working here are tops in my book. Would gladly recommend them to all my friends.

pohelen15

Sep 22, 2011

Alan made the deal happen. He was great and Raul and Mohammad did their usual outstanding job too. Everyone was polite and patient. This was my 2nd purchase from here and it won't be my last.

maroon5lovr4evr

Sep 19, 2011

Alan made the deal happen. He was great.What was taken care of after was outstanding too. This was my second purchase from you and it definitely wont be the last.

sule1958

Sep 16, 2011

Worked out all my leasing terms and and part of my paperwork by email and taxiing..no games. Once I came in nubers were the same no hidden charges ....he was a man of his word. A persons word is very importanit to me...will be back

x.jeff_sundat

Sep 16, 2011

Everyone was a pleasure to deal with and was very professional. We would recommend friends and family to deal with Raoul and Bob. Thank you

mike_sod

Sep 14, 2011

The customer service is amazing, and they had great character and they are really here to make people happy. Go home with some great memories. Thank you for everything.

manny1590mosky

Aug 26, 2011

Courteous, speedy, honest and thorough on explaining every aspect of the purchase. They were helpful and knowledgeable on multiple products to me in the right car.

Mandy619

Aug 24, 2011

Al was great. He had great patients dealing with us + was a pleasure to work with. We kept him up way past his & our bed time. Thanks so much you were such a BIG help.

mayreyes68

Jul 24, 2011

ALLAN DUFINE PROVIDED US THE SERVICE THAT WE DESERVED AND HANDED OVER THE EXTRA KEY.I APPRECIATE HIM GOING AN EXTRA MILE TO HELP US OUT.

Dana7767

Jun 22, 2011

Wonderful car dealership to do business with, I just bought my second vehicle from Calabasas Mercedes and got the same great customer service on both my almost 100k new vehicle as I did my 10k cheap car for my son. I also service my car there and have a great relationship with the service department. While reading a lot of these reviews, I can see how some people would get upset when having to spend money to fix their cars, but you can't blame the dealership for charging proper money for repairs. I might be a little biased because of my great experiences with Calabasas Mercedes, but I recommend everybody give these guys a try and I don' think they will dissapoint.

gilbertspencer

Jun 19, 2011

I've got to say that I had the most pleasurable experience ever with my car purchase this week. I was really expecting a sleezy salesperson and bad experience but to my surprise Mercedes Benz of Calabasas was absolutely top-notch. I was greeted by a salesperson who was very friendly and the new General Sales Manager, Sean Fortier, got involved very early on. He made us very comfortable and handled us through the entire sales process with kid gloves and gave us a great deal! I will refer all my friends and family to Sean and this dealership. Awesome Place!

Mercedes Fan

May 20, 2011

Straight to the point. No unnecessary sales pitching. Great customer service. Won't take advantage if you are a first time buyer.

enuffizenuff

Apr 1, 2010

I gave this dealership two opportunities to come correct and just be somewhat decent, but on the second try it was just a BIG FAIL.First off that you need to do your research and homework when buying a vehicle, anywhere.Believe that this dealership will use several sales tactics to get you to commit to a purchase:- if the car doesn't say Certified Pre-Own, it won't have an extended warranty (but you can spend more money on one), nor will they Certify the car. It's not in the best interest of the dealership. More money to spend. Know that you are buying a car,"as is."- lookout for other salesmen to interrupt your sales conversation and pretend to grab the keys to the car you want, "because someone in the showroom is ALSO interested in the SAME car" (yeah right!!)- when negotiating the purchase price, they will come back with a lower price for certain, then you will go back and forth, and in one instance, they will claim that their manager made a mistake in offering you a lower quote on the car (because he was distracted or on the phone) and accidentally offered you a GREAT DEAL that doesn't seem in line with normal business practices. A mistake they urge you to take advantage of. BOGUS.- when you sit in their the office alone, don't listen to conversations outside, they are meant for you to listen and sway your decision- research www.kbb.com and enter the specifics of the vehicle you want or are considering. It will give you an idea of where to start your negotiating, don't be thrown off by stickers that contain Kelly Blue Book logos and are attached to the windows of these cars. These are plain pieces of paper, the dealership can print whatever they want on them.Do your due diligence. Call up other dealerships for the same model, year, and mileage. In comparison, you will quickly learn who's bogus and who is not. Review the carfax and ask questions.With all due respect to the trade, they are salesman who do their job, and one can say, they do it well. These guys can sell water to whales. They are friendly, hence the high score, but dont be fooled.Do yourself a favor and be informed. It's the only way you will survive the "game."I bought the same car with almost two more years of warranty and fewer miles, for less than the price offered at this dealership.

pfmartens

Mar 2, 2010

We purchased a certified pre-owned vehicle from another Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to contact this dealer to get the records. I talked to a service person whom I did not get a name who told me to call back and talk to Marsha. Marsha had Judy call me who told me to send in proof of purchase and the information would be released. After sending proof-of-purchase I received a letter from Ken Deneault, the Service Director, erroneously hiding behind privacy laws indicating they could not release the information. When I call back Mercedes Benz USA customer support they contacted Mercedes-Benz of Calabasas and then came back to me and told me it is up to the individual dealer and MBUSA can not force them to provide the information. The entire experience is bitter as they are unprofessional, evasive and try to hide behind non-existent privacy laws. It seems that Mercedes-Benz of Calabasas has systemic credibility issues and would choose an alternative dealer if I had the option.

djrainmann

Feb 15, 2010

I was kinda concerned about going to this dealer as the reviews were quite horrible. I gotta tell you... this was the best car dealership experience I have ever had, my sales person Jeremy was AWESOME!! They were all polite, courteous and very professional. Thank you Mercedes-Benz of Calabasas... thank you for the excellent customer service and making me a great deal on my new Infinity!This dealership rocked! Thanks Guys!

MBCustomer

Feb 12, 2010

Ive been driving Mercedes-Benz cars since 1990s but never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others and decided on my behalf without authorization. When I confronted this, they became irritated, yelled at me and hung up on me over the phone. The service director even protected his subordinate and didn't want me to report to general manager. The service employees here clearly have no class and should not be working at such MB dealer.

BenzCalabasasripoff

Apr 30, 2009

Never buy a car here. They sell damaged vehicle as a CERTIFIED vehicle. They refuse to pay the repair.I purchased a 2006 R350 from this dealer. It is pre-owned CERTIFIED. Later I found the hubs and wheels were damaged. Repair costs $1700. They refuse to pay it. As others say, this dealer has serious problems.

hrodgers

Feb 13, 2008

One of the most miserable experiences I've ever had with a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a shouting match. I am convinced that while the car was there, items were stolen and fuel was siphoned. PLEASE BE EXTREMELY CAUTIOUS!

mike6331

Nov 15, 2006

I was a little concerned about MDAVIDS listings about the Calabasas Mercedes dealer. I actually met the infamous Billy Wu that he had metioned in a number of his listings. I purchased a E350 from Chad, who was very patient and informative. Billy Wu was the Finance Guy who handled my paperwork. While I was waiting for all the bad things that MDAVIDS had mentioned. Mr. Wu said O.K. we're all done. My purchase from Mercedes-Benz of Calabasas was a pleasant experience. Simple and easy. I guess each person must measure there experience on a individual level. I nearly didn't go to Calabasas because of MDAVIDS. I guess I should have discounted his review based on the fact that it appears all he does is watch this site for any positive feedback. Not much of a life. Give Calabasas a chance. They surprised me!

mdavids

Aug 22, 2006

Mercedes Benz of Calabasas is the worst dealership in Los Angeles. The sales manager Billy Wu is a SCAM artist. He is known to deceive people and fast talk them into the deal. Avoid Mercedes Benz of Calabasas dealership. You can get a much better deal at any other dealership. * Billy Wu lied about the cost of premium package* Billy Wu lied about covering miles on the old return leaseMercedes Benz should fire any employee that ruins its great name. Bill Wu is the sales manager so any other sales person you visit won't make a difference. He will be slamming your deal at the end no matter you start with. Billy Wu ripped us of for in total for $1500. WARNING AVOID MERCEDES BENZ OF CALABASAS.

nikkiz

Sep 12, 2005

After some research & pricing, I bought the ML 320 at Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, I heard a rattling sound and WITHIN MINUTES the engine shut-down/seized. Apparently, the oil pan's lug nut (?) came loose and oil drained-out. Subsequently, Calabasas Mercedes service has refused to honor the Original Warrantee and fix the results of their negligence in not tightening the oil pan lug-nut. Needless to say (if I still have a Mercedes), I will not be using their maintenance services.

ekurtike

Nov 1, 2004

My review is almost one year to the day from the review I read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly sales approach when I contacted the dealership over the phone. The car in question, a 2005 SL500. I knew the color I wanted, along with two options. I was also upfront about the price quote I received from another dealership. The person I spoke with basically told me he couldn't help me. The purchase of the car was done entirely over the phone with Auto Stiegler in Encino. Their professionalism exceeds anything I have experienced before. Absolutley no pressure and excellent communication from beginning to end, with delivery of the car, which now stands in my driveway. A note on Calabasas' service, which I have used for the past four years on two other Mercedes. Poor communication skills from the service writers and recently three trips there on some major work which had to be done. It took three times to get it right, so I won't be returning for any more service work.

e55amg

Oct 28, 2003

This dealer was one of four that I had contacted when inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone response as well as advice , some better, some worse. However, nothing from Calabasas, Zip. After talking with a sales representative on the phone explaining my situation, i never heard from him again. A few months later, I scheduled a test drive because they were the only dealer in my area that had the model I was intertested in for this purpose. I arrived only to meet another pushy, disinterested sales person that expected me to buy the car after test driving it for 5 minutes with him along (no more time allowed) without being exceptionally friendly or informative and ignoring my repeated statements that I did not like the color and that it was missing desired equipment. I can't speak for the service since I have not bought a car there and don't plan on doing so or taking my current car there for servicing.