Mercedes-Benz of Buckhead reviews

Bill P

Jun 14, 2016

Great buying experience with Jerry Peek, F&I, and the woman who handled the entire delivery. They were exceptional and gave the best experience in my car buying experience. Great Dealership!

Benz1

Jun 4, 2016

Last month I went to purchase a new car, took very long time (8 hours) and after so much wait, bought the car finally. But they didn't handed over the car properly. Not satisfied the way treated and didn't handed over as a brand new. Not satisfied.Paid for brand new car but didn't get that. Please do not trust these people, they won't honor what they have promised. Be aware...

Benz1

Jun 4, 2016

Last month I went to purchase a new car, took very long time (8 hours) and after so much wait, bought the car finally. But they didn't handed over the car properly. Not satisfied the way treated and didn't handed over as a brand new. Not satisfied.Paid for brand new car but didn't get that. Please do not trust these people, they won't honor what they have promised. Be aware...

Mercedeslover

May 16, 2016

I do not know where to begin with my experience. From the time I walked in the door the morale was high that had been my second time I've been to this location. I was instantly set up with a salesperson and my day went by smooth as possible Toni and Phillip were very helpful when it came to any questions I had and gave me vital information I needed to know about the vehicle. I'm truly more than satisfied with my experience at Mercedes Benz of buckhead they have and outstanding sales team and I'd like to say thank you one more time for the help you gave me and I live my E350 coupe

michael

May 13, 2016

i flew from jacksonville to Atlanta to puchase my 2014 CPO mercedes c300 4matic. got there at 9am and was driving home to florida in 90 minutes. car was beautiful and in tip top shape. best of all, the price was thousands less than anywhere in the country..... believe me, i looked everywhere and on every website.

Wiley Carter

Apr 25, 2016

Jonas Hohenfield did an incredible job with regard to financing of my new vehicle. His visible passion for his work and extremely high level for having a customer service skill set, is second to none, speaks volumes. I would not hesitate to recommend anyone to consider doing business with this dealership.

Christa E

Apr 14, 2016

OMG!! I am a retiree and have made many car purchases in my lifetime; however, none that exceeded my most recent one with Mercedes Benz of Buckhead. The 'family team' of employees along with the most beautifully designed and crafted vehicles at a competitive and affordable price is beyond what one would expect and experience elsewhere. Just stop by to visit even if you're not in the market. No pressure. It will change your perspective on car buying!

Trish J

Apr 13, 2016

I recently researched mid-size luxury SUVs and landed on the GLC 300. My experience in working with the staff at MB of Buckhead was exceptional from start to finish. After my initial visit to the dealership, Jewelian Griffith, the sales associate with whom I was dealing followed up promptly and professionally to answer any questions I may have. She struck just the right balance in educating me about the vehicle without being overly aggressive. When I did finally (it took a few weeks) return to negotiate and purchase the car, everyone I dealt with in the dealership was prompt, courteous and responsive to my questions and negotiating positions. The sales director, Dominic Ford, introduced himself, gave me his card with cell number and told me to call him if I ever had an issue or need --even if I was stranded on the side of the road. The finance team rep, Jonas, was even friendly. Marie Carter the product specialist who took me through how to work all the car's bells and whistles was similarly thorough and friendly. On the whole, my experience was like one would like it to be when buying a car -- pleasant, something I'd never experienced before!

fyoung10

Apr 11, 2016

**UPDATE** I wanted to make sure that I posted an update to this last review. After posting this review I was contacted by Mercedes Benz of Buckhead Manager Dominic Ford. He not only insured me this is not the way they do business here at this location but wanted to display that this location is all about customer service. He asked that I come back in to meet with him and others. This experience was NIGHT and DAY again. They were so pleasing. I was set up with a car specialist Moses to walk me through my car and go over the features of my car. He was so nice, thorough, and amusing. He made it fun to learn more about my car and I appreciated that more than ever. I also met with another Manager named Grene Baranco. She also insured me that this is not how they handle business and this location is customer service based and sincerely apologized for what I experienced. They walked me around the service area and showed me everything. I will take my car back there because they showed me a different side and that was an isolated experience that was NOT a reflection of Mercedes Benz of Buckhead and the things they showed me let me know that and I am so appreciative for that. I have heard from some people a few years back that this dealership was the best. Lately I have heard different and I experienced it for myself. I contacted MB of Buckhead to purchase the new GLC 300. Benjamin Wheeler reached out to me to assist. I definitely wanted to purchase from here because its so close to my home less than 10 min away. I immediately went that day to meet with him and to possibly order my vehicle. There were a lot of upgrades I wanted to the vehicle so we discussed those, but couldnt get to a price point I was satisfied with. So he told me he would do some more research and get back with me. In the meantime other dealerships were also reaching out to me and one happened to be all the way in Alpharetta, GA which is about 45 min away from me. I also met with them. Told them the EXACT same thing I told Benjamin at MB of Buckhead. They were eager to work with me and assist. I told them that I was working with him first and would like to give him the opportunity to get back with me. They were more than happy to do that. DAYS went by and I NEVER heard anything from him, and he was INFORMED that I was looking to make this deal VERY QUICKLY. He never responded. But Alpharetta followed up a lot, because they wanted the business. Although it was 45 min away I decided to go with them. On the day I was going to place the order with then low and behold Benjamin sends me a generic email about how it was good to meet me...blah blahI told him he never contacted me back and that I was about to make the deal with Alpharetta unless he could get something done by COB today. He said oh yes, let me get out your old paperwork and get the new numbers and call you right backHE NEVER CALLED BACK. So at 630 pm I just decided to go with Alpharetta. They were not only professional but they were about business. I am going to assume that Benjamin never had any one contest the price he gaveor tried to make a deal. Im buying a brand new vehicle and getting all upgrades Im going to talk price here. So fast forward I got another generic email about a month later from Benjamin stating he was still here for me and that I should come there for maintenance and if anyone else wanted to buy a car to send to him. So Im thinkingwell maybe he is a good guy and it just didnt work out. I got my car and I had a question about the door on the passenger side. Alpharetta told me I could go to MB of Buckhead to have them check it out. I take it up there and ask for Benjamin since he said I could contact himhe comes up to me looks at me like What do you want I explain why im here. I also wanted to get the courtesy wash everyone was talking about that has a Mercedes. He quickly said oh no you cant get your car washed here, thats only for people who bought cars here and are a part of our elite status club. He stated that included washes and a maintenance package. I said oh I got the maintenance package can I just buy the washes from you guys. He looked at me as if I was the dumbest person on earth and saidummmm no that not how we work at this location and you cant. So I said okwell I just want you guys to look at my door then, please. He said Im not sure why they would tell you to come here for that when you bought it from them. His tone was so demeaning to me, and just rude. I left and I will NEVER send anyone there or purchase from them. Based on his responses and dealings with me, they are only interested in those that LOOK like they have money and big spenders. It seems to be all about what you look like and status at this location. They were rude and very unconcerned. I have since spoken with other MB dealerships and they ALL stated he should NOT have turned me away for a car that is still under warranty. If you really want to get GREAT service and get a good deal on a Mercedes DO NOT GO TO THIS LOCATION. MARK MY WORDS. I bought my car from RBM of Alpharetta and the service was INSANLEY good. It was like NIGHT AND DAY compared to MB of Buckhead.

Gary from Sea Island

Apr 11, 2016

I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on one wheel had been over tightened, stripped, and ruined the wheel hub - a $1500 mistake. When contacted, MB of Buckhead said it was my car and not there problem.What garbage. Had I tried to change a flat I would have been unable to remove the tire.Crappy service and no sense of responsibility.NOT THE WAY TO GET SATISFIED CUSTOMERSI have purchased 7 Mercedes - this is the first and LAST time I will ever deal with these incompetent arrogant people.IF YOU WANT TO BE TREATED LIKE CRAP THIS IS ONE PLACE THAT WILL FULFILL YOUR NEEDS

Rammohan Viravalli

Apr 11, 2016

I went and a bought a Mercedes GLC 300 couple of days ago. My Sales Manager David Olson was so courteous and professional we could close the deal in less than an hour.Dave was has immense knowledge on Merc Cars/Options and pricing..no pressure whatsoever and more so he just found the right car for me with the right options ..at the end of the day it was just about the car I liked. The rest of the team in Finance and Product specialist Moses were extremely helpful.The dealership is clean and pretty upscale with a inhouse cafe..I would go back to Merc at Buckhead in 3 years time to get a new car.Ram Viravalli

Janice

Mar 20, 2016

Mercedes Benz of Buckhead has exceptional service and customer care! The experience was outstanding from the beginning with Natasha Altman, the very best Sales Consultant on MBB, to Jeff Keitz, Sales Manager, to Jonas Hohenfield, Finance Manager and Joe Kujan, Product Specialist. Each step of the process was discussed thoroughly, questions answered and I am extremely happy with the followup. I love my new GLA 250! Thank you so very much for this wonderful experience! I have told everyone I know "When you buy/lease a car, go to Mercedes Benz and expect to amazed!". Janice Loose

PascalP. George/benz

Mar 16, 2016

While my experience Mercedes-Benz of Buckhead was ok, your ability to negotiate on the price of a used vehicle is deeply diminished if not eliminated all together. like other dealers, If you are in the market for a used vehicle the company will not service that vehicle prior to selling the vehicle to you. "Sold as Is". However, the sales man was very professional and helpful in getting me and my family reach our goal.

Happy Buyer

Mar 11, 2016

When your previous car buying and service experience has been of exceptional quality, you return to the same dealership over and over. The Mercedes-Benz of Buckhead is such a place. While at the dealership to buy another new car from them last week, I encountered several others who also had returned because of the quality experiences they had had. This speaks volumes for the dealership overall and the individual team members who work there. Why can't other dealerships provide the same level of service? Apparently, they just don't care enough to do so.

B Milton

Feb 10, 2016

I received a first class experience at MBOB My sales representative Carol Davis was sincerely interested in my satisfaction her personality combined with her skill and professionalism made my decision to purchase my C250 seem easy the whole team including David Maldonado and Joseph Kijan worked together to deliver excellent customer service I love my C250 thanks to the team at MBOB.

David C.

Feb 5, 2016

I bought a SMART car from Mercedes Benz Buckhead in 2009. Two days ago I purchased a 2011 C300 again from Mercedes Benz Buckhead. I have always been treated with great respect every time I had my SMART serviced there, and so I believe that will continue when I get my C300 serviced there as well. Thank you to MBB!

Very Happy!

Jan 11, 2016

I had the best salesman Jonus who was waiting on me when I got there. I loved his bubbly personality and his attentiveness to my needs regarding my purchase. I was very pleased with my entire experience. From sales to finance. I would highly recommend MB of B'head. In fact, my brother expressed that he wants me to bring him to MB of B'head to look at the 550. So, in the future I will be bringing a customer.Thanks MBB.

King

Jan 8, 2016

This is my third car. My unbeatable team was John Hiddleson and Jonas Hohanfield!!!! Can't say thank you enough guys!!!! Accommodating, patient, knowledgeable men. My husband and i honestly felt like they were family members helping us choose a car. Didn't feel like a sale AT ALL!!! They shared my enthusiasm and excitement. To me that's priceless. Thanks again MBOB for having these guy!! Shout out to my product specialist Joe

Carlos the pilot

Jan 7, 2016

This is my first purchase of a Mercedes Benz, and a first time customer at Mercedes of Buckhead.The staff and the facility were outstanding. They worked very diligently to make the purchase as smooth and gave me the best deal . I'm a Mercedes owner for life, and will do business with Mercedes of Buckhead as long as I'm in the Atlanta metro area.

Bayne Tippins

Jan 2, 2016

Worked with Robert Brennan and it was a pleasure to do so and he made the deal work, the process was smooth, did our deal via phone and email, showed up, 90 minutes later walked out with our new MB E350! I will share with anyone who is looking for a MB to check out not just MB of Buckhead but Robert!!

lizz

Dec 7, 2015

I just purchased my 4th vehicle from Mercedes in Buckhead and it never crossed my mind to go anywhere else. . I love the cars and I love the people there. My sales person Natasha and my service advisor Sam are the best at what they do. Everyone makes you feel like you are their only customer listening to what you want or need in a car. Sincerely,Liz Harris

satguy25

Nov 20, 2015

Visited MB of Buckhead after my previous car was totaled. Salesman Robert Duncan was determined to get me in a car that would meet all my needs. He did that in an awesome way and even returned my rental car for me. He took care of me as if I were family. Great Experience.

M. Black

Oct 29, 2015

Went to see the new models at Mercedes Benz of Buckhead and honestly I wasn't thinking about buying a new car that day, I was just "shopping". As soon as I walked in Alvin Gomez came to greet me and started answering all my questions. I mentioned to him right away that I didn't want to waste his time as I was not planning on buying a car that day. He was very nice and said "our customers never waste our time, I guarantee you, you will leave today driving a new Mercedes Benz and will be my customer". Sure enough, he spent the next 3 hours with me, super patient, his knowledge of the vehicles is impressive and you can tell he's a true professional, we went on a test drive and before I knew it, I was happily signing the contract to lease my new car. I could not be happier with it. I totally recommend this dealership, make sure you ask for Alvin Gomez.

MBenz GO FAN!

Oct 28, 2015

I recently purchased my 2015 vehicle from this dealership. You will not regret going to them if you want a MBenz, ask for Alvin Gomez, great vehicle knowledge, gives you your time, does not push you and gives you the best deal he can. No back and forth games discussing price. Was in and out in no time.

Ted V.

Oct 28, 2015

They really made me feel comfortable and listened during the process of buying my first Mercedes. Mr. Alvin Gomez was really helpful explaining my options clearly in the most detailed way. By the time of the purchase I was sure I was making the right choice. I never felt any kind of pressure from Alvin like in my prior experiences in other places, which is something I do appreciate. I will definitely recommend this dealer in the future.

Orion29

Oct 27, 2015

I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium and I explored purchasing through the Internet Sales Department. I was given a fair quote and approved from MBFS all without ever meeting the Internet Sales Manager,Robert Brannan. Robert located the car I was looking for and made the deal happen. I drove 300 miles to buy from Mercedes Benz of Buckhead. My experience in the showroom met expectations and was on par with my experience with Robert. There were no smoke and mirrors just numbers cut and dry. My experience with the finance manager Se Kim was great. He was a car guy and we shared some stories. I did not spend an hour picking the car up. A stark contrast to past experiences where I have literally spent ALL Saturday in a showroom, negotiating with the salesman, GM and haggling with a finance managertrying to sell everything under the sun. Did I mention I was in and out that fast on a Saturday!!!I really appreciate Mercedes Benz of Buckhead use of technology to communicate. I spoke to Robert twice before meeting him at the showroom. My deal was made via email and a few text messages. Great for documentation and a huge convenience and time saver.I'm a customer for life!

George C.

Oct 19, 2015

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!

Ron

Oct 19, 2015

I absolutely love the experience of buying a Mercedes-Benz. Jonas is incredible, very nice "not-pushy" sales person. Michael was also very friendly and come to greet myself and my wife. Looking forward to do more business at Mercedes-Benz of Buckhead.

carnutzo

Oct 19, 2015

Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats!

Kid Fox

Sep 29, 2015

First rate customer service and follow up, Dave Olson and Allen Morris did a superb job, and set a high standard for car dealership customer service.

PG

Sep 27, 2015

I had a pleasant experience working with Robert Brannan. I live in SC, price Robert quoted over email made me take a trip 150 miles away to Buckhead dealership in GA. Dealership is huge with a 4-level parking structure full of new and pre-owned cars. I was there check out the car, ended up leaving with new GLA. Robert was hospitable; brought us lunch while we are waiting for all the paper work to be done. Finance Manager, Phil Black was very meticulous, explained details of financing, maintenance program and extended warranty. Phil even honored my unusual request of wanting to check the under carriage of the car. Overall service I received was Above and Beyond what I expected!

einstein

Sep 20, 2015

I have been refused service because they told me I had been abusive which is not true.I bought 2012 GLK and got a lemon and abandoned it at the dealership and walked home because i was so frustrated with the service and then I got a 2013 GLK and had the same problems and there were times when I wanted to do the same thing and just abandon it and let someone have it for free.It came to a point where they told me everything was fine and i told them it wasnt and then I was on my way to Orlando with my dog at ten o clock at night and the car died in Gainesville Florida on 1-75 in the middle of traffic and i had to fight MBUSA to get a technician.I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me.I have contacted the service manager numerous times and the regional manager when I had issues and they do not return phone callsThey have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout.I am very hands of when it comes to the care of my car and knowing what is and when needs to be done and these people keep you in the dark The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order.When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was.The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers. This was supposed to be my dream car and it has turned out to be a nightmare I love my Mercedes I do not love the service and how I have been treated and ABUSED by Mercedes and its sad because MBUSA is coming to Atlanta and it will be hometown product now and I would love to get another Mercedes but Im scared and no one in Corporate MBUSA has ever stuck up for me not the CEO nor the SR VP no one

Kami

Aug 18, 2015

I hardly ever complain. Friends know me for that. Took a newly purchased car over there. S550 with some minor scratches to be removed and buffed. Same day after I parked the car in the sun I realized that the hood and the trunk were very horribly done. Lots of spinning marks. The color is black and it shows very badly. Called and they said they would get back with me on this. Two weeks and nothing. I called again and same story. Eventually, after a third time, the mananger, not very polite and did not care to even pick the phone and speaking using the speaker phone told me it was too late. Months later and I have not still got over the fact that no one cared. No one took responsibility. Not a very smart move on their end!!! Very Unsatisfied, very unfulfilled, never again customer!

WynnGirl

Aug 8, 2015

I had an excellent experience working with Toni Graham. She was professional, knowledgeable and everything went seamlessly. One of the best experiences I have had with a dealership.

D White

Aug 7, 2015

I visited Mercedes Benz of Buckead when it was time for me to change my Mercedes Benz to a newer model. My best friend buys her cars there and she referred me to Alvin Gomez. Mr Gomez was not only very nice but he really helped me find what I wanted, he worked with me on the price and gave me a great deal! I love my care and I love this dealership!

Jamie R.

Aug 7, 2015

Dany Bardizbanian is great! He made us feel at ease when beginning the process of buying a new car and has been so helpful every step of the way. Would definitely recommend working with him if/when visiting the store!

Nora Ceniceros

Aug 7, 2015

Before I visited this dealership buying a car was a nightmare! pushy salespeople, different rates depending on the days, etc. Once I stepped into Mercedes Benz of Buckhead I knew I was in the right place. The people there are so friendly, my OFFICIAL Salesperson, Mr Alvin Gomez is absolutely the best! He made me feel like he really cared about me and my needs, he wasn't trying just to make a sale but trying to please me and that's what got me. I am on my second Mercedes from this dealership and my 8th overall. Mercedes Benz of Buckhead you rock! Mr Alvin Gomez is AMAZING!

Rob L.

Aug 7, 2015

great customer service from Denis B. He made the process of buying a new car easy and gave me a piece of mind that the car I was buying was what was best for me and reliable. I would recommend working with him if you ever visit Mercedes Benz of buckhead

Thomas

Aug 7, 2015

I purchased a new Mercedes Benz from Alivn Gomez. He is TOP NOTCH when it comes to brand knowledge and service. Alvin made sure I got everything I wanted in a Mercedes and I was so glad I made the decision to use MB of Buckhead. He made sure every option and color combination was available to my choosing, it's refreshing to have a salesman sell you the car you dream of and not just a car from a line up. Thanks again for finding me my dream car.

Tracy Bailey

Aug 7, 2015

I had a wonderful experience at this dealership thanks to the knowledge and professionalism of Alvin Gomez. He knew every answer to every question that I had about the vehicles. You could tell that he truly has a love for the vehicles that he is selling. My mother and I were looking for a vehicle that she could drive back and forth from Atlanta to Blue Ridge that was safe. He was very attentive and patient as my mother moves alot slower than the rest of us. I greatly appreciate his warm welcome as well as the time he spent with us. This attitude is what makes customers return!

camehl

Aug 7, 2015

Went above and beyond the normal sales deal since I was out of state and very particular about my cars. The whole process was smooth, not only for this car but my other car I purchased from Dominic Ford as well. Doesn't matter if you are ten minutes away or ten hours away, Dominic is the go to guy period.

MIAMIMIKE

Aug 7, 2015

Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this experience

University Prof

Jul 21, 2015

Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sales technique you read about on the Internet was exercised by the dealer (low ball the trade-in give a small discount on the sale). They low balled my trade-in by $6500 because this 1.5 year old car had an accident on the car fax, which we weren't privy too at the purchase. Comparing our experience with the Lexus dealer, thestarting negotiations with the same information, came in at $6,500 more than Mercedes (Lexus - same year, price and comparable features) and in addition we ended up with another $1,500 for the trade...without even pressing them. Some how an upper bracket two income family customer with credit scores in the mid 800's and a deposit placed on a vehicle could not land a sale is beyond my understanding. Three unanswered phone calls over two days, no information as to their progress finding a vehicle finally ended with a text from the sales guy saying if he couldn't get a vehicle in the next two days I would get my refund back, no report on progress. With the same timeline, Lexus found a car with everything we wanted and without attempting to screw us on a trade in. In general, I think the fact that the sales guys are not permitted to make decisions without their supervisors, demonstrates the lack of trust from their superiors at such decisions. The fact that these sales guys know that their bosses are forcing them to screw you over shows their own lack of moral intelligence. I doubt this company has legitimate repeat buyers. Everyone that I know will hear the story Buckheads Mercedes wrote for me!

Rudy

Jul 18, 2015

I was a first time buyer and switched from BMW to Mercedes Benz after talking to a friends recommendation, to go to Mercedes Benz of Buckhead. The experience was nothing like I had ever expected, for instead of being thrown to the lions den to lick the bite marks by the time the month, Alvin my sales guy was completely transparent and went the extra mile not only to educate me but to give me and my wife discounts and increased trade-in value on her car. In fact we ended up buying both of our cars from him. Since then I went to the other MB dealers and even though the inventory was good I must say that MB of Buckhead is the best MB dealer from Atlanta to Nashville. Indeed the service after purchase remains the best. I strongly recommend MB of Buckhead the same way it was recommended to me.

Byrd

Jun 10, 2015

If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car. I am very happy.

Deathlurker

Jun 10, 2015

If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car.I am very happy.

Kerlita Tramontana

Dec 8, 2014

I worked with Robert Brannan for two months for the exact CLA250 that I wanted. Placed an order for one black on black and one did arrive but it was one loaded with more options. Robert and Mercedes of Buckhead actually discounted the vehicle to within a couple of thousand dollars so that I would stay in my budget. I appreciate all that Robert and Mercedes Benz of Buckhead did for my first Mercedes purchase. Thank you.

Eric Martin

Nov 22, 2014

Of all of the car buying experiences we've had, we agreed this was the most enjoyable and the smoothest - that credit goes to Carol Davis and the team at MB Buckhead. I got the chance to walk away with a ridiculously good deal on a service loaner C250 lease and Carol didn't disappoint. She worked with the finance manager to put together a great deal on my terms, and I'm very pleased with my vehicle. Bryan in finance was casual enough to make the last critical part of the process enjoyable, and did his job in outlining their additional service package offerings but put zero pressure on us, which was refreshing. Overall, I was honestly surprised at how tight the process was from start to finish as my previous experiences at other dealerships have been good but not great like this. If you're going to buy a Mercedes, there's lots of dealerships in Atlanta, but I'd definitely recommend giving MB of Buckhead a chance, I wouldn't be surprised if they come away with the winning deal.

eades

Sep 20, 2014

Carol Davis was awesome!!!!! Her patience and honesty (words not easily used when purchasing a car) enabled me to buy a E350 convertible. She went above and beyond to make sure that the sale served my best interests. She pays attention to a customer's needs, waded her way through all my particular issues and made it happen. She deserves 5 stars!!

martha.youngmcquilkin

Sep 10, 2014

I was ever so pleased with the courteous reception I received as well as the efficiency of the financial personnel. The two employees listed below complement the elegance of my newly leased C250C to perfection.

jwkelner

Aug 15, 2014

Carol Davis was exceptional in her service in enabling me to buy a wonderful SLK250. She went above and beyond to make sure that the sale served my best interests. She knows the car, pays attention to a customer's needs, waded her way through all my particular issues and made it happen. David Maldonado was outstanding, also and this is the second time I dealt with him. Tiffany also went above and beyond to make this work.I love this particular dealership. I am a loyal buyer because of the fantastic sales and service departments. I have been a Mercedes owner for 14 years because of that and this is my third Mercedes. They always deserve 5 stars!!

marion.michelle.3

Jul 11, 2014

Overall my experience with Carol was amazing, she was very detailed, updated me regularly and was always very professional. Best of all she kept her word with whatever she said.

nkh1206

Jul 10, 2014

I purchased a 2014 CLA250 and have had the car for a month now, and have loved every minute of owning this car. The car is sleek, fun and every bit of a Mercedes for being the entry level car. Carol Davis was my sales rep and she was a true pleasure to work with. Her knowledge of the brand was great and her guidance in selecting the correct car was invaluable. I hope to be a continued customer of both Mercedes-Benz of Buckhead and Carol Davis the next time I need to purchase a vehicle.

PagePorter

May 19, 2014

Carol Davis was a fantastic sale representative that helped me buy my SLK250. She was very attentive and responded to my questions with information or ideas that clearly indicated she cared about my purchase. I came into the dealership near closing, but she never acted like she was in a hurry. She shared my excitement for my purchase and we were able to close the deal on the same day. I had been to 2 other dealers the same day and could not wait to get out and on to the next. I knew when we were about half-way through I would get the car I was wanted!

mk2014

May 14, 2014

I am not usually one to write reviews, but my husband and I had a wonderful experience buying a very gently used Mercedes last week from Mercedes Benz of Buckhead. There was no pressure at all to purchase and we spent quite a bit of time looking at the available inventory- so long in fact that we stayed after closing time. I highly recommend Carol and the team.

Michael816

Apr 28, 2014

Unfortunately our purchase and service have been anything but smooth. We purchased a 2012 GL450 in October of 2013 and have had the vehicle in the shop for more than 30 days of the time we have owned it. Some of this can be attributed to poor quality on the part of Mercedes(3 electrical boards replaced and in 3 times for faulty steering knuckles) and others due to the dealership not identifying and/or repairing the issue(s) on the first attempt.We completely understand that vehicles today are complex and complicated but when you pay as much as you do for a Mercedes the expectations are higher. Our treatment by some of the employees was duragatory. One even said "Kenny Rogers wife is here could you please wait until I'm done with her?". No follow up calls from the salesman after complaining of the issues we've had.I will say that Paul Tully and Jeff Meeker were very responsive when issues were escalated. In the end though, when we asked what could be done to help us be more comfortable with the vehicle, nothing was able to be accomplished.In the end it has been a very disappointing experience with Mercedes and with the dealership and we feel left out in the cold with our purchase.Michael

kstewart86

Oct 28, 2013

Stay far, far away from this dealership. The finance department are crooks, especially David Maldonado. I will never return here for any further vehicle service or purchasing.

ronnieb18

Sep 16, 2013

I visited the showroom without and appointment and Alvin Gomez was assigned to be my sales consultant. Alvin, was professional, courteous, knowledgeable and friendly. He told me all about the car I was interested and treated me like a friend and not just a customer. Although I ended not purchasing a Mercedes, I would highly recommend using Alvin as a sales consultant if you know you are purchasing a Mercedes.

Rahul

Aug 7, 2013

Phillip Black is great and a pleasure to deal with! Great experience and look forward to recommending this dealership to friends and family.

Rrsud

Aug 6, 2013

Phillip Black is great and a pleasure to deal with. He is the sole reason I am in a Mercedes-Benz today, besides the fact that I love the vehicle.

zkehayov

Jul 31, 2013

The entire team was great and made unbelievable experience, easy process and satisfactory deal. George was very response to all of my inquiries, found the car with the options i wanted and Tiffany took the time to explain to me the leasing process, terms and pros and cons. Thank you to both!

PeterGans

Jul 29, 2013

I am very pleased. I am a returning Smart Car buyer and your sales staff earned my business. They got back to me on time and kept following up until they got me back into the dealership and closed the sale. The service continued right through the delivery and Evert will always take care of me.

cbatiste52

Jul 28, 2013

I saw the vehicle online and then contacted the listed sales person for further information. After being informed the vehicle was still available I went to the Dealership. It was a great experience from beginning to end. Cole was kind, friendly and attentive making it seem like we were friends instead of a customer he just met.From the moment I was in the door everyone I encountered made me feel welcomed!

DWBrooks

Jul 24, 2013

This is my second purchase from Mercedes Benz Buckhead and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, professional and run like a well-oiled machine. Their sales staff is courteous, informed and a pleasure to deal with. I work with Michael Hirth and he is the absolute best, most professional sales person I have ever dealt with when buying a vehicle. He takes care of his customers from the moment they engage with him, answering questions, responding to concerns and making the buying process a complete pleasure.

dwbrooks3

Jul 24, 2013

This is my second purchase from Mercedes Benz Buckhead and would not go anywhere else! Their service department is the most highly ranked in the nation and for good reason ... they are organized, fast, professional and run like a well-oiled machine. Their sales staff is courteous, informed and a pleasure to deal with. I work with Michael Hirth and he is the absolute best, most professional sales person I have ever dealt with when buying a vehicle. He takes care of his customers from the moment they engage with him, answering questions, responding to concerns and making the buying process a complete pleasure.

Mike3614

Jul 22, 2013

Overall my experience was excellent. John was very quick to work out a deal that was acceptable for both MBoB as well as for me and my wife. Service was fantastic, from being picked up at the airport to signing of the papers which were ready at my request upon arrival. The only less than positive experience was that the vehicle was dirty (door seals, under hood, etc) in all places that are not easily washed with a sponge. John was quick to take action, had the vehichle fully detailed and offered a very nice key chain as a token for this inconvenience. I would/will certainly recommend your dealership should we or a friend/family member be in the market for a new or used Mercedes-Benz. Sincerely,Michael Cox

Pematlanta

Jul 21, 2013

Michael is terrific.He listened and responded with an offer that worked for me.He made car buying an enjoyable experience. Which is truly unique.

rtara30

Jul 18, 2013

My overall experience with your dealership was excellent. Jon Paul responded to my internet inquiry within minutes. I was completely suprised because he responded on a Sunday evening. From that point, his reply to each of my concerns was done within a short period of time. He was friendly, courteous, and professional.David Maldonado was also courteous and professional. He made me feel as if I were conducting business with a friend. His mannerism was easy, and he worked to satisfy my requests.Cole Mangrum assisted me, in the absence of Jon Paul, the following day when I picked up my car. He was also courteous and professional. He covered all the basics of the car, and pointed out the bells and whistles as well.If I were to purchase another car, I would begin my search with you. If any of my friends or associates mention an interest in purchasing a car, I will suggest you.

wesleyleigh

Jul 17, 2013

Superb Professional with a superb grasp of the business. Very efficient, yet thorough. A+ customer service and attitude! I would highly recommend Carol Davis as well as the other professionals I interfaced with!

BCFREE2

Jul 15, 2013

FANTASTIC SERVICE ALL AROUND. SERVICE WAS PROFESSIONAL EVEN THE FINANCING PROCESS WAS GREAT. I ALSO APPRECIATED THE DETAILED WALK THROUGH OF THE FEATURES OF THE CAR BY THE SALES MAN THAT WORKED WITH RICHARD.

nathanpl

Jul 15, 2013

This car buying experience was one of the smoothest that I have ever had. Even though the vehicle I purchased was an older, high mileage SUV, Michael Hirth was still willing to take the time to research the vehicle I was calling about answer questions over the phone so that I was well-informed before taking the time to travel to the dealership. He was also willing to stay late one evening to allow me to view and test drive the vehicle and arranged to have all the paperwork prepared so that the purchase process was fast and smooth.

Thomas Cornelius

Jul 8, 2013

great experience all around. Carol did an outstanding job getting me into my new car. From financing to car delivery, could not have been a better experience.

LTCMIKE

Jul 8, 2013

the staff we encountered were extremely friendly. John was also very friendly, made us feel right at home. He was very helpful with all of our questions and did follow up with us on several occasions. We are still waiting however , for manuals for the vehicle. I have relayed this twice, once to John and once to another person who called from customer service office. Still dont have them?

ThomasCornelius

Jul 8, 2013

great experience all around. Carol did an outstanding job getting me into my new car. From financing to car delivery, could not have been a better experience.

RyanRedmond

Jul 7, 2013

This was not only my first experience with Buckhead MB...this E63 is my first Mercedes. It took quite a bit for me to convert after having purchased 6 Lexus vehicles in a row.Quite honestly, I wouldn't have purchased the vehicle if it wasn't for my salesperson Rob Wanderman. Unlike the stereotypical high-end car salesperson, Rob showed me and my fiance sincere interest in our needs and desires for a new car.I highly recommend him to anyone in the market for a MB.

kcool

Jul 5, 2013

Marty was very helpful with our initial visit. He answered our questions and was knowledgeable about the product. We purchased the car about 10 days later. His followup was very professional and appropriate. Not pushy, but I didn't go very long without hearing from him.

nishi patel

Jul 4, 2013

It was great experience buying car from this dealership. I would defiantly recommend this dealership to lot of my friends and family.

Danoc130

Jul 3, 2013

Great experience. Russell was professional and a joy to work with. The entire staff was supportive and made the buying process hassle free and enjoyable.

Deeni

Jul 2, 2013

They are very helpful and provide exceptional service. They are honest as on what car you can afford, what car you like and find options. This was my second lease and I'm extremely satisfied.

Deeni

Jul 2, 2013

They are very helpful and provide exceptional service. They are honest as on what car you can afford, what car you like and find options. This was my second lease and I'm extremely satisfied.

drbrown52

Jul 2, 2013

Pleasant environment,attentive service and knowledgeable sales associate (Mr.Malcolm M. Mackey),Great incentive offered on purchase price .Timely response to customer questions by Mr.Mackey both by phone and email.

Roger

Jul 1, 2013

Very impressed with the staff and dealership. Most enjoyable shopping and buying experience we've had. I highly recommed then.

rdpeak

Jul 1, 2013

This was our first visit to a Mercedes dealership. I have to say it was one of the most pleasurable car buying expericence we have ever experienced. An online offer on a CPO C250 brought us into the dealership just to "shop" as your offer was far better than others we had seen online. We met with Jon Paul and looked at several CPO cars. Jon Paul was extremely helpful, informative and patient in letting us look at different cars and options. He told us all about each vehicle and the options it had and warranty information. We test drove a a few C Classes and also considered an E Class. We were very impressed by Jon Paul's knowledge of the Mercedes Co and it's line of cars. We did not intend on buying a car when we came in and actually had planned on visting another dealership to look also. Jon Paul informed us he could also show us a new 2013 in addition to the CPO. At this point we were very educated on the C250 and knew what we wanted. He worked up comparisions on pricing and financing on the CPO vs new. We asked him to pull around a new C250 so we could look at it. Well, for me it was LOVE at first sight. I knew that was the car for us and my husband agreed!! My husband and I never felt pressured or pushed into buying a car which is great because my husband would have walked out if that was the case. Buying a new car is a major financial purchase for us. We worked with David in the finance department and he was equally as helpful as Jon Paul. Brianna was the final person we met with. She was very helpful and went from bumper to bumper showing us all the techinical buttons and gadgets on our new car. She did a great job too.We are extremely happy with our experience with Mercedez Benz of Buckhead and all it's staff. We will definately purchase from them again and will refer our friends too!!Thank to all, Debbie & Roger Peak

denisemr271

Jun 30, 2013

Mr. Kevin Kane was very nice salesman. I went to Mercedes-Benz of Buckhead with a car in mind. Silver on silver 250 used, Mr. Kane put me in the car of my dreams!! I have never owned a new car! Mr. Kane kept me in my price range so I could afford this beautiful new car. I drove off the lot in a brand new C250 AMG loaded. Yes, I will be back and I will highly recommend this dealership to anyone who wants to buy the best car you will ever drive!

Corinna

Jun 26, 2013

Carol was wonderful to work with - very attentive and understanding of my needs. She was not intimidating which many car sales people can be. She was very knowledgeable and if there was something she wasn't 100% sure of, she found out right away. I had such a great experience that I referred my boss and the very next weekend he leased a new car from Carol as well!

bstokeling

Jun 26, 2013

This was by far the best car buying experience of my life. Thank you your friendly sales consultant and finance department have certainly made me a life long customer.

corinnarags

Jun 26, 2013

Carol was wonderful to work with - very attentive and understanding of my needs. She was not intimidating which many car sales people can be. She was very knowledgeable and if there was something she wasn't 100% sure of, she found out right away. I had such a great experience that I referred my boss and the very next weekend he leased a new car from Carol as well!

harrised

Jun 26, 2013

The car is great!!!! the service is great!!!! Natasha is a very nice person and very easy to work with, and If I had a choice I would work with her again. I feel that my deal/payment plan should of been worked out to a lower payment with Bryan, but I was not given the option even with a perfect credit score.Thank you so much for helping me Natasha you are the best!!!Ed HarrisCEO

Jcthompson214

Jun 25, 2013

I have bought 4 cars in my lifetime and this has been by far my best car buying experience. We were buying a used Nissan Armada and were treated like we were buying a top of the line Mercedes. I will alway look to this dealer first when buying a new or used car and will defiantly recommend it to friends.

pamridge

Jun 20, 2013

We were there buying my daughter's first car. She was stopped by the police on her test drive because there was NO tag at all on the vehicle. Natasha blamed Rob even though she was the one who went on the test drive. They both just laughed it off. I did not think it was funny.

Blackbenz2

Jun 19, 2013

I have purchased several mercedes from dealership over years and always had Phil Black as salesman . He is very accommodating and no pressure and strives to facilitate the trade terms I ask for . Service and follow up is great . I would recommend anyone to shop there l.

rhaburnsl

Jun 19, 2013

From the moment i walked into the dealership. i was greeted and helped. Mr Gomez was very professional in taking care of my family questions and that help me decide easily to purchased the Vehicle for my wife.

seh386

Jun 17, 2013

I would definitely reccomend Natasha and use her when buying my next car. She was extremely helpful while we were comparing options and helped us finalize the sale. She has followed up with me consistently and has been extremely helpful answering all my questions.

JT

Jun 11, 2013

Our experience with Mercedes Benz of Buckhead has been outstanding. We have had our cars serviced by them and recently purchased a new ML350 which easily the best car buying experience that we've ever had.

jat5123

Jun 10, 2013

Our experience with Mercedes Benz of Buckhead has been outstanding. We have had our cars serviced by them and recently purchased a new ML350 which easily the best car buying experience that we've ever had.

Gerri Jackson

Jun 7, 2013

In the past 25 years, I have bought several cars at numerous dealerships. The experience at Mercedes of Buckhead has eclipsed every other car purchasing experience. My sales associate was professional, knowledgeable and equally important, patient. The dealership has a ridiculously large inventory so I was able to see my car of choice in a multitude of color options. Natasha allowed me to drive in the city and on the highway so that I could get the full Mercedes experience. The facility in Buckhead is gorgeous and I love the fact that the cars are not exposed to the elements. Once I made up mind to purchase, the financing process was seamless. I've never been in and out so quickly. Kudos to that department for its efficiency. The last part was my tutorial on the car itself. I can't remember her name but I must say that she took me through all the bells and whistles available in my news car and again I was blown over by her friendliness and patience. I have found my new dealer for life. This experience was outstanding and it is doubtful that I could go back now. If the service experience matches the purchasing experience, I'm hooked for life. If you're in the market for a Mercedes, there's only one place to go in the southeast and that's Mercedes of Buckhead!

cniles

Jun 7, 2013

First time I entered this location to look around to purchase a vehicle, I felt very happy & comfortable. When I actually returned to purchase my vehicle I was not as happy. The vehicle that I purchased has an odor that was not recognize to me until after three day of driving it. I was not happy about the detail that was done to my vehicle. I felt like it was rushed and should not have been. I spent over 42,000 at this dealership and my vehicle could have been detailed better. My original salesman Richard Kelley was very friendly in the beginning and was not as friendly after questions were being asked about the purcase of the vehicle. I'm excited to own a Mercedes but not excited about my experience. Christopher Dunn was very friendly and knowledgeable in explaining the features of my vehicle. I appreciated him most in my experience at Mercedes of Buckhead.

Gerrivj

Jun 7, 2013

I have bought many cars but I must say that the experience at Mercedes of Buckhead was the most exceptionalI have had thus far. The staff was friendly, knowledgeable and patient. Purchasing a car is a big investment and it is comforting to know that the people at the dealership are as invested in your experience as you are. My sales associate and finance guy were both thoughtful and professional in the delivery of world class service. If you are in the market for a Mercedes , then Mercedes of Buckhead is the one and only destination for premiere service and a multitude of choices.

gkgeter

Jun 7, 2013

I was VERY disappointed with the delivery experience! I was made to feel like I was not worthy of top notch service. I understand that my salesman was working with another customer when I came in to pick up my car but I still should have been shown the same attention and courtesy that I would have been shown if I was purchasing a new S Class.I wanted to test drive the car before I signed the final paperwork because it had been a few days between test drive and the actual purchase. I had to ask a few times and then I was pointed to the back door where the car was located. I was instructed to go through the back door and drive out for the test drive.Finally, when I returned to complete my paperwork I was pleased with the seamlessness of the paperwork process. However, after I came out of the finance office, I was given my drive out paperwork and told Fred would take care of everything else. Well, I guess Fred's idea of taking care of everything else was giving me a handshake and pointing me to the back door again.No walk around! Nothing. He even told me to put the drive out sticker on the tag. Yes, he told me to do it. It was not until I asked if he wanted to get the key locker out of the car that he decided to come outside with me. While we was out there at the car, he decided that he would put the sticker on the tag. This baffles me because Fred came HIGHLY recommended by Eman in Smart Cars. I went to Eman first and he personally brought Fred to Smart Cars to be my salesman! Needless to say, I will not be referring anyone to Fred. I am sure he is one xxxx of a salesman but my timing must have been off for him on that day.I would also like to say that Jason was VERY helpful with information and facilitating the deal. He was always accessible and courteous! For that, I would do business with MB of Buckhead again!

Svlawson

Jun 7, 2013

Excellent experience.This is our second purchase from MBB with Natasha.The service is top shelf.We are glad we came back to see Natasha to purchase another vehicle.

Pierrette

Jun 6, 2013

I previously purchased a car from George and so has my friend He has always been straightforward and honest. He does not try to sellme items or upgrades I will never use. I will continue to come to this dealership because of George.

1025

Jun 5, 2013

My wife and I were very pleased with the entire process of trading in and purchasing our new car. The new mercedes is exactly what we were looking for.

1nicole

Jun 4, 2013

The salespersons that I worked with were so helpful. THey were not "pushy" and they did not rush me to take any decisions.We had already liked one car and unfortunately it was sold while we were walking down from the garage. Curtis and TIffany were so embarrassed, since it was the car that Richard had showed me and that I Iiked, that they looked all around the dealership to find something that I liked.It was a great experience. It felt like it had a real personal touch.I want to mention also how helpful the young lady that showed me the car and how everything worked was. SHe was extremely patient and even though it was late and they were about to close, she did not rush me.

bihigh

Jun 4, 2013

Customer service is important to me. Kevin made this purchase about what I wanted and needed. My goal was a new quality car that was affordable.

akessell

May 30, 2013

The person that I worked with at Mercedes Benz of Buckhead, Michael Hirth was excellent and made the experience as smooth as possible. I would be happy to recommend this dealership to other people.

Kathryn

May 28, 2013

I was very pleased with my purchase at Mercedes Benz of Buckhead. Both Jon and Nik fulfilled and exceeded my expectations. They provided excellent customer service and were very helpful with every step of my buying procedure! I am very happy with the entire expierience and the purchase I made. I will be referring all my friends and family.

peggy55

May 28, 2013

When I first called & spoke with Fred I told him what I was looking for, he asked me to let him check and he called me back in less than 30 minutes. When I arrived the same day he had my car waiting for me!! Fred was friendly, knowleable, awswered all my questions, and worked with me to get the price I needed. Also, the person who did the paperwork was outstanding as well as the lady that hooked up my phone. Fred has followed up with me to make sure I am happy. I love my car and so does everyone that has seen it & I have already told them about Fred & Buckhead dealership, I am one happy lady, love my red-Benz & Fred!!!

Xammany Vongratsamy

May 27, 2013

I moved to Atlanta 3 years ago with my C280 and have been very happy with my customer service team like Mr. Teri who is very pleasant to greet you with roses. Mr. Carl the Detail mgr. was the person to recommended me to buy my E350 since I have had so many repairs problem with my 10 years old C280. My service representative Mr. Jason King is very helpful and responsive to my services for my E350. I enjoy the cafe with the Elite Membership. The car wash is very clean and convienence. I am moving to Miami for a job promotion and will miss the services from Mercedes Benze of Buckhead. I will not drive anything else. I do plan to get a convertible soon for the beach. Thank you so much for a wonderful experience. Xammany

cemoise

May 24, 2013

We had great service from Carol Davis. She worked with us until we found just the right car. We'll definitely use her next time.

dmacc

May 21, 2013

Michael was very responsive and attentive to my needs. He listened and proactively addressed my questions. I was looking at BMW, Cadillac and Mercedes. Due in large part to Michael's support, I chose the Mercedes and am very happy about my decision.

KharyLewis

May 21, 2013

This is the second Benz we have purchased from John in the past 24 months. He is a great person, salesmen, and has our complete trust. Our experiences with him makes it difficult to purchase any other type of vehicle from anyone else. He has surely set the bar high for any type of customer/sales person relationship. Great asset to your dealership and ultimately your customers.

carl miller

May 20, 2013

I received excellant service from Richard Kelly and will recomend him to others that may be interested in buying a car.

891508

May 20, 2013

Richard was great to work with. He was very friendley and courteous. I really appreciated how he had everthing prepared and in order when I arrived at the dealership. It was very considerate of my time and handled the transaction quickly. I was also very pleased when he made sure the car i was purchasing was in great condition and excellant working order. I would highly recomend Richard to other people.

Dylnblus

May 20, 2013

I had a great experience. The service was outstanding. I was a service member in a unique situation and the flexibility and commitment to customer satisfaction was unparalleled.

nugentkm

May 20, 2013

Richard Kelley was an amazing sales representative. He took the time to walk us through all of the car options and made the experience very easy and enjoyable. I will definitely be referring him to family and friends! Thanks Richard!

lissettishere

May 17, 2013

The experience was fantastic from the very beginning. I had dealt with two other Mercedes dealerships so I had something to compare the service to. Cole immediately responded to my initial email which I sent late in the evening and asked me some specific questions about my preferences. The next morning he contacted me by phone and had already matched me up with exactly what I was looking at a great price. We set a time for a test drive and not more than an hour or so later, I was in my Benz driving home. Alvin Gomez was my sales consultant and he was really down to earth and very personable. He has a way with people, finds some common ground and did a nice job relating to me on a personal level. The gentleman who processed my loan was very informative and efficient, but I do not remember his name, right off hand. After the sale, they allowed me to leave my old vehicle parked in front of the dealership for a few days and even offered to help me get it home. Cole also assisted me with a Satellite radio issue I was having a week later. I feel very comfortable in that if I ever experience a problem, I know I can contact Cole and he will assist me. I highly recommend this dealership and its employees and will certainly refer any anyone who is in the market for a new car. As far as pricing goes, the Buckhead location seems to offer more bang for buck. Keep up the great job.

cwjmkj

May 16, 2013

I must admit that I was a little intimidated to walk into a Mercedes dealership - especially to buy a used VW. However, I was pleasantly surprised to find myself receiving the same "Mercedes-level" customer service for my purchase as those around me looking at and buying a new Mercedes. It was a very pleasant and painless experience, and I definitely would go back to Mercedes of Buckhead for my next car purchase if possible.

ralieberman

May 15, 2013

Purchased new MB and traded in MB.Experience was positive even though itincluded heavy negotiating.Auto was delivered on time and professionally.Actual familiarization process was the bestI have ever experienced.Good job, well done by all participants.This is the second vehicle purchasedthis year from this dealership and this salesman andsales manager.

tiffmoses

May 11, 2013

I enjoyed my experience at MB Buckhead and working with Curtis to "do the deal" and then Nik for the pricing aspect. They were both straight shooters and were very quick to respond. In addition, being the detail oriented person that I am, they were very good about answering my questions and helping me come to the right decision. Curtis made me laugh which is always a plus. Very pleasant experience and look forward to stopping in at some point in the near future.

tiffmoses

May 11, 2013

I enjoyed my experience at MB Buckhead and working with Curtis to "do the deal" and then Nik for the pricing aspect. They were both straight shooters and were very quick to respond. In addition, being the detail oriented person that I am, they were very good about answering my questions and helping me come to the right decision. Curtis made me laugh which is always a plus. Very pleasant experience and look forward to stopping in at some point in the near future.

jdioguardi

May 10, 2013

Will Gardner was very informative and helpful in my decision to buy this vehicle.He displayed great salesmanship and was honest in all questions that were asked by me.

Willie G.

May 8, 2013

We had an excellent experience with Mercedes Benz of Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow-up and has quickly attended to our concerns/problems. I am very happy we were greeted by Richard. His appearance, dark suit and trimmed beard, helped us feel comfortable about our sale. When buying cars, I try to stay away from the "gelled hair, too suave" looking dealer because I fear that person is going to take advantage of me. I did not get that impression from Richard. As a fellow man with a beard, I think it was the beard that helped me feel comfortable about working with Richard. We also had the pleasure of working with David Maldonado. He was very professional and helpful throughout the finance process. He was straightforward and honest about the paperwork we were signing and happy to answer questions we had. He made an excellent sales pitch for the maintenance plans and was honest when we asked questions to determine which plan was right for us. Karleen Chong helped introduce us to the many features on each of our vehicles. She was very thorough, but also quick which I appreciated. She helped store the settings we preferred and answered any questions we had about the user interface. Overall, I can't say enough about the employees at Mercedes Benz of Buckhead, especially Richard Kelley. I will highly recommend the dealership to friends and family. I feel confident that in 3 years when my lease has expired, I will return to Mercedes Benz of Buckhead to purchase my next vehicle.

Dabear100

May 8, 2013

We had an excellent experience with Mercedes Benz of Buckhead. We were greeted by Richard Kelley who helped with the test drive and purchase. Richard has been helpful ever since. He called to follow-up and has quickly attended to our concerns/problems. I am very happy we were greeted by Richard. His appearance, dark suit and trimmed beard, helped us feel comfortable about our sale. When buying cars, I try to stay away from the "gelled hair, too suave" looking dealer because I fear that person is going to take advantage of me. I did not get that impression from Richard. As a fellow man with a beard, I think it was the beard that helped me feel comfortable about working with Richard.We also had the pleasure of working with David Maldonado. He was very professional and helpful throughout the finance process. He was straightforward and honest about the paperwork we were signing and happy to answer questions we had. He made an excellent sales pitch for the maintenance plans and was honest when we asked questions to determine which plan was right for us.Karleen Chong helped introduce us to the many features on each of our vehicles. She was very thorough, but also quick which I appreciated. She helped store the settings we preferred and answered any questions we had about the user interface.Overall, I can't say enough about the employees at Mercedes Benz of Buckhead, especially Richard Kelley. I will highly recommend the dealership to friends and family. I feel confident that in 3 years when my lease has expired, I will return to Mercedes Benz of Buckhead to purchase my next vehicle.

libbyhlibby

May 8, 2013

Natasha was wonderful to work with. I had a great experience and am thrilled with my purchase! I will recommend Natasha and Mercedes-Benz Buckhead to all of my friends. Natasha was very patient and kind and answered all of my questions about the cars. She was extremely knowledgeable about the pre-owned inventory as well as the new inventory.

wepurcell

May 8, 2013

Richard was one of the best sales persons I have ever worked with anywhere. He was understanding of my needs and exceeded all my expectations. I will absolutely recommend this dealership.

Bking413 a Car Fanatic

May 7, 2013

This is the ultimate Mercedes dealership in terms of sales, customer service, professionalism, and value. Mark Galassini sold us a new E350 and we experienced an unprecedented showroom experience. A previous fan of BMW's we were so impressed with the way Buckhead Mercedes engaged us as customers we decided to change brands after many cars and years loyal to BMW. A special mention to Karleen Chong who on several occasions made certain we understood everything the car could offer us in the way of technology.Her patience, courtesy, and knowledge was overwhelming and her personality an absolute delight to be around.She is an extraordinary ambassador for Mercedes Buckhead ans serves as a great example of the quality of staff at this dealership. Bill King

amrichter1

May 7, 2013

Michael Hirth was extremely thoughtful and helpful. As a first time car buyer, he could not have been more patient with me, explaining not only the car, but the price and perks to owning a Mercedes. He has followed up with me several times and even met me at the dealership with to explain basic features of the navigation system, etc.David, however, was pushy and unhelpful. This was the person I sat down to sign lease papers with. He showed me several "options" to add to my lease and despite several questions he could not give me clear answers on what exactly the services were or how they priced out individually. I asked if I could make the decision later, as it was the first time I was hearing about any of these options. He said no and that I needed to decide ASAP. It was the one and only time during my entire car buying experience that I felt pressured, uncomfortable and unsure of buying a Mercedes. I definitely would not want to work with him again.

toniabarnfield

May 7, 2013

Carol was an excellent sales woman. I would recommend her to friends and family. I feel she went above and beyond to meet my expectations.

Pmrobinson07

May 3, 2013

Ronnie Hill and his assistant Paula provided EXCELLENT customer service!!! It was so superior that I decided not to go to the RBM Mercedes dealership a few miles away. My plan was to test drive a couple of cars I called about and then go to the RBM MB dealership to test drive one I saw on their website and then make a decision. Ronnie was so wonderful that I never made it to RBM. He's a GREAT salesman but not pushy, and didn't try too hard. I truly appreciated this more then he knows!!! I was originally planning to buy a MB at MB of South Atlanta but their lack of professionalism and customer service made me contact the other three MB dealership in Atlanta. Ronnie and Paula are valuable assets to your organization. I have and will continue to highly recommend my friends and colleagues to Ronnie and the MB Buckhead dealership. I truly hope I receive the same level of excellent customer service from the service team when it's time to have my car serviced.Bryan, Director of Finance was nice to meet and work with too! Very professional yet personable. Thank you!Paula M. Robinson

vyoung1190

May 3, 2013

My experience with Mercedes Benz of Buckhead was AWESOME, Fred stepped up and totally won me over to Mecedes Benz. I am grateful and humbled by the top of the line customer service I received. Keep up the great work.

mmiske

May 2, 2013

Below is a copy of an email I sent to Malcolm after the purchase of my car. :)From: Miske, Melissa Sent: Thursday, February 28, 2013 1:00 PMTo: Malcolm MackeySubject: RE: Your Mercedes-Benz of Buckhead ExperienceHi Malcolm,Mercedes wanted a long-lasting relationship with a new customer, they got it. I appreciate all your help and your professionalism. The whole experience was unparalleled. Im so impressed that Im not only going to give Mercedes Benz of Buckhead a perfect rating, Im going to write Jim Ellis Audi a letter thanking them for encouraging me to look elsewhere with their lack of service. I look forward to working with you again for a new vehicle in a few years and I will definitely send referrals your way. ?Ill say hello when Im in again for a car wash. Take care and stay in touch.MelissaFrom: Malcolm Mackey [mailto:mmackey=mercedesofbuckhead.motosnap.comatmotosnap.com] On Behalf Of Malcolm MackeySent: Thursday, February 28, 2013 3:34 AMTo: Miske, MelissaSubject: Your Mercedes-Benz of Buckhead Experience

Janine

May 1, 2013

Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead.

j9morris

May 1, 2013

Truly the most amazing car buying experience I have ever had and exemplified a luxury service experience. From my initial call to see if a car I had seen on the internet was available, I knew this was going to be different. The gentleman I was told to speak with when I arrived to inquire on the car was working with a another client at the time and Curtis Schwank immediately stepped in without a beat skipped to assist me. Curtis was able to not only connect with me as a customer but more importantly as a person. I quickly realized I was not investing in simply a car but building a relationship. And though I decided the initial car I looked out was no longer what I was most interested in following a night of contemplation, as soon as I communicated that to Curtis, within 5 minutes he found another vehicle that better matched my needs and invited me back to take a look. I visited another Mercedes dealer the next day and knew immediately it was not Mercedes Benz of Buckhead so even though the color was not one I thought I wanted, I was so impressed with Curtis and what your dealership offered that I decided to at least come back to look at it. Curtis was kind, patience and worked hard to not just sell me the car but help me fall in love with it! He was honest and trustworthy in our interactions and is the reason I decided to spend above my limit when he worked hard to get me the best deal possible. I know this will not be the last time I buy a car from him! Additionally, once I decided to move forward with the purchase, David in Finance was extremely professional but yet again was able to build a connection almost immediately making the financing piece a breeze (and even fun!). Curtis laid the groundwork and David did a great job explaining the benefits of the Star Elite Membership which I happily went even further beyond my budget to guarantee that I would ONLY be coming here for all of my car needs. Finally, Toni did an amazing job of walking me through the entire car to ensure I was not only comfortable but excited about the purchase I made and was a glimpse into the continuing exemplary service at all levels of your organization. Thank you for inviting me to become a Mercedes owner and a family member at Mercedes-Benz of Buckhead.

Jaleesa

Apr 29, 2013

Mercedes of Buckhead is not only a really nice dealership, but the people there are extremely nice as well and I never felt pressured into purchasing anything or making any decisions. The process for leasing my 2013 benz was quick, I was approved right away and am happy with everything. This was the best customer service I have ever received in my life. I know that this may sound like an employee wrote it, but nope this is me a recent college graduate and I assure you that you should get your car from here.

ncowart

Apr 28, 2013

My experience with Mercedes Benz Buckhead was amazing. Alvin Gomez initially greeted me with a smile and a helping hand. I am a young female and he was non-judgmental, which made me eager to work with him. Mr. Gomez was consistent and honest with me. I am really happy with Mr. Gomez's recommendation of a E-Class Mercedes. Thank you!

ktmone05

Apr 23, 2013

Excellent communication and customer service. Russell and Nik took very good care of us. Russell was very accommodating and really made sure we were taken care of overall. We came to MB Buckhead because RBM sales department treated us very poorly two days prior.

yachtman79

Apr 22, 2013

From the moment Carol Davis began helping us, she treated Jill and I like family. Carol listened to our wants and delivered on a spectacular vehicle. Getting in the vehicle, Carol gave us a top to bottom explanation the the GLK and gadgetry helping both Jill and I understand all the features the vehicle had to offer. Any questions we had, she explained in exacting detail how the particular system worked. In the showroom her service continued. Walking us though the paperwork Carol made everything simple and clear as well as ensuring Jill and I always had something to drink/eat. Carol was excellent in her service and I will fully recommend her and the Mercedes-Benz Buckhead team to all my friends and family.

eveerdogan

Apr 15, 2013

Natasha picked me up from my work place so that I can purchase the car. It was very nice of her to do provide that service.

jbonner08

Apr 12, 2013

Mr. Wanderman was very knowledgable and helpfull during the entire process of my wife's and I purchase of our new Mercedez. Thanks a lot Mr. Wanderman!

scott08qc

Apr 11, 2013

I had an extremely positive experience with Russell from the first minute. He wasn't high pressure, but made sure to give me all the information I needed. He listened to the requirements I had and ended up finding the perfect car for me because listened instead of trying to sell me something that wasn't right for me. I would recommend Mercedes Buckhead to my friends and plan on getting all of my service done with them. The manager and the gentleman I signed the final papers and financing with were also great to work with. It was a team approach that made me feel good all the way through the process.

Linde1

Apr 9, 2013

Mercedes Benz of Buckhead is a beautiful facility. The people were very nice and friendly. Malcolm was very good to work with. I assume I will get my tag for the vehicle in the next couple weeks.One issue of concern was your automated follow up system. I received no less than 8 automated emails from MB of Buckhead or Malcom hoping that I was pleased with the service during the 4 days of the transaction. I also received a phone call telling me about the survey coming. One or 2 contacts is OK but when you get as many as I did with the same text about service it is almost annoying and certainly makes one question the sincerity of the emails. It seems like you all are trying to game the system. I expect a seamless transaction with a dealership of this caliber and hope you will fix the issue.

lovelife37

Apr 4, 2013

I would not recommend this dealership to anyone because the level of customer service depreciates with the value of the car once you sign on the dotted line and drive off the lot. I have recently paid my car off in full and had a question regarding gap insurance. I left 3 voice mails for the finance department and not one was returned. Finally, I was able to speak with David and explained my question. In short, I wanted to know if I am to expect a refund from my gap insurance. His tone was unprofessional and he did not put forth any effort to locate my file because it was "older than 4 years and not saved in his computer". In my experience, this dealership will do their very best to get you in a new car but they do not work to retain customers for repeat business.

Zhang30004

Mar 31, 2013

We had a great purchasing experience with Curtis at Mercedes-Benz of Buckhead. Everything went smoothly: listening to our needs, finding the car with the options we want, very competitive pricing, and the final transaction.

Michael

Mar 28, 2013

I was very demanding for a long period of time when choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. He gave me honest answers and was always upfront with me on my demands. The day I purchased my car there was a couple in front of me that had purchased their 2nd car from George and swore he was the best salesperson they had met. I would have to agree. I can honestly say that I had decent offers from other dealers but was very put off by the salespeople there and George was the reason I decided to purchase from the Buckhead location.

mhahn74

Mar 28, 2013

I was very demanding for a long period of time when choosing my car. I shopped around at other MB dealers and worked with other sales people but George by far was the nicest and most patient with me. He gave me honest answers and was always upfront with me on my demands. The day I purchased my car there was a couple in front of me that had purchased their 2nd car from George and swore he was the best salesperson they had met. I would have to agree. I can honestly say that I had decent offers from other dealers but was very put off by the salespeople there and George was the reason I decided to purchase from the Buckhead location.

YanfengLao

Mar 28, 2013

We had a pleasant experience at Mercedes-Benz of Buckhead to purchase our 2013 Mercedes-Benz GLK350. Sale manager is professional, knowledgeable and highly cooperative. We had two times of reviews on the vehicles; the sale manager is patient on everything we checked. Importantly, we got a quite reasonable price.

amerrill0912

Mar 25, 2013

Everything went very well and quickly. I was impressed with the professionalism and the willingness to make a great deal. I've never bought a car so quickly.

Countessshay

Mar 25, 2013

I had a wonderful experience and Ronnie hill took very good care of all my needs and have me a great deal on my brand new car. Just wish I could have talked them down for one more thousand.

MickeyKinley

Mar 20, 2013

Communication efforts were excellent which (no surprise) led to an efficient transactin process. Decisions were made which benefited me when it could well have gone the other way. What I was told would be done--was done. No unpleasant surprises. Everyone's attitude was reflected , I think, by a strong confidence in the product--which I also share. Way to go!

judymills0906

Mar 18, 2013

We were delighted with the service we received from Curtis and the entire Mercedes-Benz Buckhead staff. From the moment we entered the dealership, Curtis was friendly, accommodating and very informative. He had a thorough knowledge of the car in which we were interested and communicated it clearly. Curtis has a wonderful balance between presenting the features and benefits of purchasing a Mercedes, without being critical of other cars on the market, which in my case would have been a turn off and hinderance in purchasing from him. He was readily available and sought diligently to make sure we were happy with our purchase. In addition, the other gentlemen with which we worked were professional and very helpful as well. We have the highest praise for our experience with the MB Buckhead dealership!

Jamesmassey

Mar 17, 2013

George, in sales, truly showed care and concern about my purchase. He approached the process with patience and acted with a vested interest in my purchase.

JoeTripodi

Mar 15, 2013

Outstanding experience with Marc and the dealership. The only negative is that it took a long time (at4 months) to get our 2013 GL550 due to the customer interior and color. The wait was worth it as the vehicle is exceptional. Also, we received fair value for our Cadillac Escalade.

bcrosson

Mar 5, 2013

Rob Wanderman is a superb salesman. He was a perfect match for me. He is very available and knowledgeable, but not high pressure. He went the extra mile to help find out some things about the other Mercedes Benz that I own, which was exceedingly helpful. I would certainly go back to him the next time I need a car!

Ckirspel

Mar 5, 2013

We came to Mercedes of Buckhead already knowing what car we wanted. Kevin and Malcolm were extremely helpful in explaining the different packages and add-ons for the vehicle. Mercedes of Buckhead was initially one of a couple of dealerships we were looking at. But, their customer service and help with all of our questions were the reason we chose this dealership. Then we found the perfect car with everything we wanted (more than actually). We worked out a price that was right and we purchased our first Mercedes. Thank you all for your help. We love our GL450.

pauldlockwood

Mar 4, 2013

Curtis answered all of our questions and provided a pleasant atmosphere during the leasing process. Curtis explained the features of the dealership and the vehicle in a factual and friendly manner.

giordanom3

Mar 1, 2013

Kevin Kane was terrific and truly took care of our needs. We will definitely be back to work with Kevin in the future. The dealership was very good

tommygun1957

Mar 1, 2013

I leased a new E350 Couple from George. This is my second lease with him. MB of Buckhead is terrific to deal with. They are friendly and fair and take care of their customers. The entire experience was very positive and I expect to be a customer for a long time.

Cindyburke1

Feb 27, 2013

Great experience. Friendly, personal service, took the time to explain everything to me, and showed me my options when purchasing my car which I had previously leased.

sankar10

Feb 24, 2013

The salesperson was very helpful; liked dealing with him. The financial services were poor; no need to pay taxes for out-of-state resident. Led to lots of unnecessary paperwork. Scott helped resolve it.

mnijim

Feb 20, 2013

Mr. Michael Hirth is great sales person, and the best I representative I have ever dealt with. He is very pleasant and helpful.Gave me lots of advices, he is marvellous, and if there is another word stronger than that I would give it to him. Thank you so much for this great service.

JanetNdah

Feb 19, 2013

Mr. Russell Dunn did an outstanding job of handling the purchase of my car. He is one of the few salespeople that has ever won over my entire family. We all agreed that we would definitely seek out his service again. Chris Dunn also did a great job of tutoring me. His enthusiasm and knowledge was quite contagious. Thank you to all for the exceptional service!Janet Ndah

rudy30082

Feb 19, 2013

Cole was able to give me a great price on a E350. The entire staff was pleasant, curteous and very helpful. I would recommend this dealership.

gor000

Feb 11, 2013

I am happy to give my experience with Cole Mangrum at Mercedes-Benz Buckhead a perfect 5-star rating. Cole was extremely knowledgeable, friendly and very helpful for both my Mother-in-Law's purchase in November 2012 and my recent experience. I will quickly recommend to anyone that they "must" call Cole before buying a Mercedes or any other brand of car. Also, pricing was extremely competitive compared to pricing on similar model at competing Mercedes dealership. I look forward to recommending Cole and continuing my experience with Mercedes-Benz of Buckhead.

MLSealey

Feb 8, 2013

My husband and I moved to Atlanta almost three years ago, my husband has a Mercedes Benz and at the time I had a Lexus. When it was time for my husband to have his car serviced we were told about the Buckhead dealership. We live south of Atlanta and there is a dealership closer to us but decided to give Buckhead a try, they did not disappoint! We brought my husbands care in for service and walked out with my new 2011 Mercedes GLK. I brought that car in for service this month and walked out with my new 2013 Mercedes GLK. Our experience with this dealership has been great and Will Gardner is wonderful. Although we travel further to get to this dealership it is worth the drive. We will continue to come here and whenever I have a friend that is looking for a new car if they are looking for a Mercedes Benz I always recommend Mercedes Benz-Buckhead!

Colemantg

Feb 7, 2013

This is my 3rd lease with Mercedes Benz of Buckhead, and I am satisfied once again. Natasha was very friendly and accomodating, and the staff handled the sale with professionalism even when I had a complicated account. I will continue to stay with Mercedes with if they continue this quality of service.

mohdasifali

Feb 7, 2013

Customer Service was excellent, the price was acceptable because I didnt get other brands with all the packages for the same price. Michael Hirth was very helpful in determining the good car for me. So I would definitely recommend this dealer to my friends and family.

EdwinToro-Garcia

Feb 6, 2013

My experience was extremely pleasant and my purchase made easy. I've been an Atlanta resident for 21 years and at the time to buy my vehicle happen to be working out of town. John found me the vehicle I wanted as well as made it very convenient even to the point that when I first sat in my new MB didn't have to adjust the seat and we had never met before. I couldn't have asked for more, if fit my busy schedule.Kind regards,Edwin J Toro-Garcia

gwasdin

Feb 3, 2013

Was attracted to your dealership because of the brand and facilities. Looked at another brand on Cobb Parkway and did not like atmosphere or cramped facilities.George was very pleasant and easy to be around.Gelon Wasdin

jepoori

Feb 3, 2013

The salesman was very professional and straight. It was a hassle-free purchasing and very pleasant experience. I will recommend to my friends and family.

jkj4uga

Jan 27, 2013

It was the best auto transaction I have ever had. I was in and out in under two hours with no hassle on price or being pressured into upsells. Cole was fantastic and very easy to communicate with via email. I would highly recommend Buckhead and Cole to friends and family who are in the market.

elizabethmcdevitt

Jan 24, 2013

Carol Davis was a pleasure to work with. I wanted to leave the dealership in a new C250 and she made it happen. She was kind, knowledgable, friendly and professional. When I buy my next Mercedes it will be from Carol Davis. I appreciated that the dealership had a female in sales. I was in the middle of a huge move from the West Coast, exhausted and driving a car that wasn't suited to me. I love my new car and my new Mercedes dealership! Thank you Carol!

David.henderson.delta

Jan 18, 2013

Very enjoyable experience. Sales rep very knowledgeable of Mercedes Benz cars.would recommend this dealership to family and friends. on a scale of 1 to10 10 all the way. sales rep Natasha Altman excellent!

sacoleman

Jan 18, 2013

My experience with your company and my salesman Russell Dunn was great. It's not easy to transact business when you're in a different state, but my salesman was very knowledgable of what I was looking for when we talked. He had a friendly, positive attitude and I felt comfortable working with him in my decision to purchase my automobile.

m8s75m7

Jan 16, 2013

Michael Hirth was a pleasure to work with. He was very professional and friendly. The price was exactly what he told us and the car was in excellent condition when we took ownership. I especially like the Internet Sales Process and the "No Hassel No Haggling aspect" of the sale.The dealership appear to be 5-Star. Even though we are from Birmingham, AL, we plan to travel to the deaership for service, repair and maintenance of the vehicle.Outstanding sales experience!Thanks

Turea Fulks

Jan 15, 2013

My process was swift and done with Excellence. I was looking for Mr. Russell to do the final walk of the car. At the time he was handling another sale. Other than that, my experience was awesome. Very intimate atmosphere.

adesoye312

Jan 14, 2013

The services at Mercedes Benz Buckhead is so good and i'll referrer everyone to them, What a wonderful Customer service and relation. It was a great experience

jdbritt

Jan 14, 2013

Will's calm and low-key manner work well for me. I felt no pressure or anxiety about my purchase. He answered questions competently and was thoughtful in his responses. I walked into the showroom thinking I would buy a used car, and within less than 2 hours, I had written a check for a new car. I felt very little stress in the entire process. My boyfriend had purchased a car about a month prior to my purchase, and Will was completely honest and forthright about offering me a similar deal that he gave my boyfriend. Will completely bashes the stereotype of the aggressive car saleman.Now that I've had the car for about 3 weeks, I can honestly say that I like it more every time I drive it! I look forward to coming back for service.

carynjj24

Jan 8, 2013

Malcolm took a lot of tine with me in educating m about the vehicles. All the staff that I worked with showed excellent customer service.

Penina Richards

Jan 8, 2013

Cole was amazing!!! This was my first exoerience purchasing a luxury automobile and he made everything easy and great. He was extremely knowledgeable! I would totally recomend him and I felt that he was trustworthy. He is a tremendous asset to your organization and I would specifically refer him to friends.

Yvette60

Jan 7, 2013

Freddie was knowledgeable, friendly and patient. More importantly, he really helped us evaluate the many factors we identified as being important as we tried to decide which car we wanted. When we weren't getting the price we wanted, he worked to get the sales manager and us to reach an agreement. My service advisor directed me to Freddie because he felt I would feel comfortable with Freddie. I already knew I'd get great service because of my experience bringing my E550 in for service to my service advisor over the past 3 years. Finally, the Star Elite program sealed the deal. I almost purchased the CLS from a dealership in another state that was willing to sell it for less, but I ultimately stuck with MB of Buckhead because I couldn't get the program if I didn't purchase the car here.

cclayton575

Jan 4, 2013

I did much research on line, on several of the "auto review" sites, and then found Mercedes of Buckhead using AutoTrader. This was a very efficient process, and it was a pleasure to work with Cole. We were also "introduced" to the features of our car by one of the dealerships' associates, but I cannot remember her name. But she was also a excellent to work with.

jamiekonn

Jan 4, 2013

Overall great purchase experience from first communication through purchase itself. This is what I expect and the treatment every should get when buying a luxury car and it is a model that I wish more dealerships would follow.

josephrf

Jan 4, 2013

Absolutely the best car buying experience I have ever had. Phillip Black is the greatest car salesman and ill stake my own reputation own that!

Nanettes001

Jan 4, 2013

These gentlemen were thoughtful and kind, never put pressure on our family. They helped us by putting the best deal forward instead of lots of confusing choices. Curtis listened carefully and presented the best he had! He went above and beyond by even giving my 90 yo parents a ride home after the sale since I had to hurry to work! Just a great experience!

butleram

Jan 3, 2013

Fred was super to work with - he was friendly and informative, with an easy demeanor. My husband and I walked in about a month ago and by chance met with Fred - because of the above and his no pressure, honest, up-front approach, we returned just last week to make our first Mercedes purchase with Fred. I felt like Fred cared about more than just the sell, but actually cared about my family.

jcordono

Jan 3, 2013

Marc listened to my requirements and used his experience to find the exact vehicle I was looking for. In fact, the car he found exceeded my expectations. Being a business owner, I appreciate it when a salesman truly listens to the customer. I wish I had more people like Marc on my team.

Fosilmd

Dec 30, 2012

Russell Dunn was excellent.Very nice man who conducted business in no pressure and friendly atmosphere.I would recommend Russell to anyone.Manager David with whom we signed final papers was also very nice.

Tyler chambers

Dec 30, 2012

Awesome experience! Thank you for helping us have a quick,smooth process! Even the coffee at the cafe was great! Thank you again for everything!

Adolny

Dec 27, 2012

Curtis was very professional and well-informed about Mercedes products. Great down-to-earth personality. His service attitude did not end after my car was purchased. I will send all of my friends to Curtis.

bsholley

Dec 27, 2012

Richard was great- very personable and knowledgeable. Helpful in guiding me through the buying experience and coordinating with the finance department and in getting the car ready. I picked a very busy time to visit the dealership and he did a good job in pushing everything along as quickly as he could. I love the car and would recommend the dealership and Richard.

Jacqui Fisch

Dec 25, 2012

Excellent , knowledgable personnel made buying my car a pleasant experience. I felt that my time was valued and my business appreciated.I would highly recommend working with Cole Mangrum if you are in the market for a Mercedes.

aja656

Dec 24, 2012

Was found a preowned vehicle online that had just recently been put on market by MB of Buckhead. I called in and inquired and was informed that the car wasn't ready yet and that it was still being pre-inspected prior to me being able to test drive it. They call rep took my number and told me she would call me when the car was ready to be viewed. Next day I received a follow up call to tell me the vehicle was ready to be test driven and that it was now out of the inspection process and so I told them to please set up an appointment for an hour later and to have the car ready for me. I arrive at the dealership on time (an hour after I got the call). Upon my arrival for the test drive I am told that the car has already been sold?!?! Not only that but the information found online about the vehicle in question was inaccurate. No one attempted to call to inform me the car had sold while I was on my way to the dealership, and no one offered to compensate me for my time or the inconvenience they caused. Be careful when dealing with MB of Buckhead!

RSharp8

Dec 24, 2012

Carol Davis was a great salesperson to work with. She answered all of questions with patience and diligence. I highly recommend this dealership to anyone in search of a mercedes dealership!

ttaylor2

Dec 22, 2012

The price for the care was great, I used USAA Buying service.Malcolm did a great job during the test drive showing me the features.The problems I experienced we are as follows,I did the test drive and ask that someone contact me after weekend, becuase I had a few questions about finding a vechile with the exact features I wanted, plus I wanted to think about it becuase I was comparing a BMW. No one called immediately the following week. Finally Cole called to see if I was ok and had any questions.Once I purchased the car, I had problems getting the title and tags in Maryland where I wanted to regisiter the car. My temporary tags expired before I got my tags so I had to park the $60k car for 4 days and my wife had to move her flt, and pay $100 change fee, to fly here to GA to get everything resolved in MD. The issue was that MD stated they did not get all the paperwork from the dealer. When I talked to Owen, he mentioned there was some issues with the first Cert Of Orgin and another had to be order which delayed them sending the data to MD. MD did not receive any data from the dealer until 2 days before my temp tags expired. Once My wife went to get the tags the day before they expired and they said they didn't have everything from the dealer.I called and emailed Malcolm a day before they expired asking for the paperwork but did not hear back. Finally I called and talk to Owen and went to the dealer to personally get copies of the paperwork to fax to MD.Orginally when I completed the paperwork to purchase the car it was late and I think everyone was in a hurry to get out so I was never provided copies of all the paper work once the deal was completed. I completed the paperwork with finance the day before I picked up the car so I believe somewhere they may have thought I would get it when I picked up the car but on that day no one from finance was in.

jaydubyahunt

Dec 18, 2012

It was really refreshing to do business with straightforward salesperson. Natasha took the time to let us drive several cars, until we decided which model was right for us. She then helped us negotiate a price we were comfortable with. Great car - great customer service - right in my neighborhood.

lawbsntell

Dec 16, 2012

Mr. Cole Mangrum and his team made the whole experience a great one, I almost didn't believe it till I drove home a new Benz

NKSNODDY

Dec 16, 2012

It was the best customer experience I've ever experienced. The staff made the purchase a smooth transaction. Starting with the website, I felt it was customer friendly and easy to navigate. Cole answered my emails timely and efficiently. This is a great team at Mercedes-Benz of Buckhead starting with Cole, the E-Commerce Director, and especially the Finance Manager! They made me feel welcomed and I thank everyone in being instrumental in making me a part of the Mercedes-Benz of Buckhead family!

wesjones

Dec 14, 2012

John and adrian went out of their way to make this car buying experience as effortless and painless as possible. It was actually an enjoyable experience, and I think I will like my future dealings with this dealership.

chilwwil

Dec 13, 2012

I really love my purchase of the Mercedes e350 it is a classy car. Mr. Frederick Watkins really listen to what I wanted and did a great job in getting me in the car I wanted. What a true professional and a great Guy. I am truly happy. Thanks Mercedes -Benz of buckhead.

jksongw

Dec 10, 2012

I love my shiny new black ML350 I bought from Mercedes-Benz of Buckhead. The sale person is so pleasant and professional they make buying a car a wonderful experience.

Credbug66

Dec 8, 2012

Outsanding from start to finish. Cole even ensured the windows were tinted for me prior to me picking up my 2012 C250 after I was out of the area for a week.

Ethompson

Dec 7, 2012

We did not feel pressure of the sale. Friendly knowledgeable staff. Spent more than enough time with us getting the options on the vehicle we wanted. Even bringing one from another dealer. It was a very pleasant process and professional staff doing what they promised.

SOUTHERN BELLE

Dec 7, 2012

I WAS VERY PLEASE WITH THE TIME AND COURTESY THAT MICHAEL DISPLAYED DURING MY CAR BUYING EXPERIENCE. HE WAS VERY HELPFUL AS WELL AS BEING VERY PATIENCE WITH ME,AS HE ANSWERED MY QUESTIONS. HE EXPLAINED EVERYTHING THAT I NEEDED TO KNOW AND TOOK HIS TIME WITH ME DURING THE ENTIRE EXPERIENCE. I HAD PURCHASED MY 1999 MERCEDES FROM ANOTHER ATLANTA DEALER 13 YEARS AGO. I MUST SAY, YOUR COMPANY IS SO FAR ABOVE WHAT I HAD EXPERIENCED WITH THE OTHER DEALERSHIP. YOU REALLY KNOW HOW TO CATER TO THE CUSTOMER AND SEE TO THEIR EVERY CAR BUYING NEED. I AM REALLY ENJOYING MY NEW CAR AND THANKS TO MB OF BUCKHEAD AND MICHAEL FOR MAKING MY CAR BUYING PROCESS GO SO SMOOTHLY. MERRY CHRISTMAS TO ALL AND WISHING YOU A VERY HAPPY AND PROSPEROUS NEW YEAR, ROSALYN GILREATH

barbaralee67

Dec 6, 2012

I am a return customer and worked with Freddie over a year ago to purchase my first Mercedes. He made the process easy and enjoyable. MB of Buckhead has a great selection of cars to choose from.

jackerma1131

Dec 3, 2012

I recently began a new lease and turned in my past lease from Mercedes. My experience with the sales representatives that I worked with was fantastic and overall I ended up leaving with a great car, I was very happy with the whole experience.

pslarkin

Nov 26, 2012

Mr Watkins was very accommodating and patient. I was getting the C250 as a gift for my wife and I couldn't make up my mind on the color (black or white), features (heated seats, CD player, etc.), or extended warranties and service. Fred explained and demonstrated all of my uncertainties and even switched the car from black to white AFTER the black car was cleaned-up and ready to hit the street. My wife was estatic and all is well in my household.

Valpal

Nov 26, 2012

I am very happy with my new car!It's my 1st Mercedes. Looking forward to all the perks at buckhead Mercedes. What else can I say?

thaloin

Nov 25, 2012

I felt at home with the attention to detail and service provided, i'll be bringing family to buy their cars if i can get a better discount

JSMercedes4

Nov 24, 2012

This is my 4th Mercedes Benz and my 3rd from Mercedes Benz of Buckhead and every purchase or lease from this dealership has been an absolute pleasure. I worked with Rob Wanderman who I had worked with in the past from another dealership and this experience was truly a treat. I had a very specific wish list for the car that I wanted and Rob made it happen with the help of Nik Milis as well. Rob was extremely patient, kind, not high pressure, was willing to do what it took to make this deal happen. They did not have the car that I wanted in stock but Rob was able to locate one with all of the things on my wish list and have it shipped to Mercedes of Buckhead. He called me daily (sometimes several times a day) to let me know the status of the arrival. When I picked up my car on Monday the 19th, it was spotlessly clean and meticulously detailed. Rob took the time to go over the car inch by inch to assure that I was happy with the car and all of its features. Nik was instrumental in making sure the car was sent into PDI first thing Monday morning so that I could pick it up that afternoon. This experience was one of the best yet. If you are looking for a great sales person that will not high pressure you, make you feel like he is completely focused on your needs, Rob Wanderman is the person you need to ask for. I highly recommend MBB as well as Rob Wanderman and Nik Milis, this was an overall complete pleasure purchase. Thank you. Jim S

TrusharPatel

Nov 21, 2012

Easy, got the deal I wanted and overall great experience! I have bought from this dealership before and have never had any problems with the sales team... They all work very hard at getting you the car that you want at a price you want for it.I wholeheartedly recommend Mercedes of Buckhead!

Lesley Wheeler

Nov 20, 2012

Richard Kelley was immediately friendly and professional when we first visited the showroom. He put us in the cars we were looking at and easily answered all of our questions about the cars and their availability. He has a great knowledge of the Mercedes products and he is honest. Richard listens well and we felt no pressure at any point in time to make a decision before we were ready. His follow up was well timed and non- intrusive. He was able to put us in the car we wanted, when we wanted it, at the price we wanted to pay! Richard is a true professional representing the Mercedes name well. We appreciate his style in manner and dress.The Showroom is beautiful, well lit and easy to navigate. The cafe is relaxing and we were thankful for the TV on Saturday afternoon during football season! Every employee we encountered was helpful and friendly.We look forward to a continuing relationship with Mercedes-Benz of Buckhead and will be happy to recommend Richard and the dealership to everyone.

rsartor100

Nov 17, 2012

The comments above are not intended as review of Scott,but the dealership. You dealership is very impressive and professional as would be expected of Mercedes.One minor irritation was Scott did not have his own office and we were seated in another sales person's cubical. I am aware that Scott is relative new, If he is dealing with customers, he should be provided the necessary tools and facilities as any other employee. Another irritation was the length of time we had to wait to be called in to complete the required paper work.We waited at least 45 minutes.I think this part could be handled a little bit different to at least keep the customer advised of the length of delay.This was our second visit to the dealership. You did not have exactly what we were looking for. After visiting with Scott, he was aware of the car we were looking to purchase. Within a short time, he contacted us regarding a E350 you had gotten in. The only date we come look at it was Scott's day off. However, he came in and it was exactly what we wanted

pchidrpp

Nov 14, 2012

Very professional dealership and Sales Person Carol Davis. Sales Person was very knowledgable and finance director went over the paper work very patiently and explained it as well.

pdemby

Nov 14, 2012

John and the staff at Mercedes-Benz Buckhead made this my best car shopping experience ever. I appreciated the professionalism, courtesy, and him listening to my needs. He gave me options and opportunities to make the decision that worked best for me. I drove from Birmingham to come to MB-Buckhead and I am glad I made the choice. This is my dealership for the rest of my car purchases and I will definitely recommend John to my friends and colleagues.

rwarren15

Nov 14, 2012

I had a very positive and successful experience at Mercedes-Benz of Buckhead. Both Ronnie Hill and Jason Reeves were true professionals and great to work with. I rate my experience a 10.Thanks, Ron Warren

shodge

Nov 14, 2012

Richard definitely made my experience at the Mercedes Benz of Buckhead a pleasant one. Not only was he incredibly patient and knowledgeable, but he listened to what I was looking for and strived to exceed my expectations. It was refreshing to actually walk into a dealership and not have to deal with a pushy salesman. Instead, I was greeted by a smiling team member who took the time to answer my questions and patiently assist in my search for a vehicle.I would recommend this location to anyone who is interested in receiving excellent customer service!

showtime98

Nov 11, 2012

This was the best car buying experience ever! The customer service was excellent, with no pressure. I would refer friends and family members to this dealership.

hasanji

Nov 8, 2012

Phil Black has been my sales agent for the past three years. I would not deal with any other sales person in another auto dealerhip after having the pleasure to deal with him. The best thing about his sales style is honesty and straight talk. Being from NY I like to know the bottom line right away and dont like to waste time haggling and sweet talking. He gives it like it is and tells me what I can aford and makes it happen. I have great confidence in his honest approach and I am not going anywhere:)

Shonica

Nov 8, 2012

This deal was easy and smooth! Russell was of great assistance and he new I was eager to buy. He made the experience great and seamless! Thank You!

andrew.g.whitney

Oct 30, 2012

The service was great, pricing accurate and timing exact. This is not the first time I have dealt with Mercedes Benz of Buckhead and it will most certainly not be the last, especially while the quality of people such as Marc Galassini continue to work there.

NIKKICOOK

Oct 29, 2012

The dealership was beautiful and clean. The staff was kind and curtious and they had a great selection of cars. I would recommend this dealership to anyone.

rfisher50

Oct 26, 2012

Mr. Hiddleson was very polite and knowledgeable of the car I purchased. He was very helpful and I would buy a car from him again.

dsatkinsonjr

Oct 24, 2012

I have been looking for a new car to replace a 2004 Jaguar. The replacement car had to have certain features to satisfy so many members of my family, I thought it would be difficult to come to a decision. My decision was made so much easier by Mr. Pesqueira, who offered practical insights and all the information I could possibly want. He was very knowledgable, patient with my need to think about the decision, and never bothered me at home or work during the process (something I really value). However, he always made himself available to me, he walked me through the process and made the entire deal so easy! I finally feel that I have found a salesman I can really trust. Scott really treated me with respect. I can honestly recommend him to friends and family.

Jkelley44

Oct 23, 2012

It was a wonderful buying experience! It was not a pressured decision and I will certainly invite my friends to visit this dealership for their next Mercedes-Benz!

dannyp183

Oct 22, 2012

This is the second car that I have leased through MB Buckhead, and specifically through Michael Hirth. Michael has always been responsive, courteous, professional, upfront, and extremely helpful. I would recommend Michael to anyone. Both Brian and Karleen were also very helpful in getting my set up with my new car.

hafiz11

Oct 21, 2012

It was a great pleasure to to work with Mr. George Kaneiwa, the sales representative at the Mercedes-Benz of Buckhead. In the span of last six months or so, the C-250 was me second new Mercedes-Benz purchase from Mr. Kaneiwa. He sold me my first new vehicle, the ML-350. And I was charmed by his friendliness, knowledge of the vehicles' functionality and his willingness to negotiate the sales deal with me. I will always gladly recommend my friends and family members to visit Mr. Kaneiwa ar the Mercedes-Benz of Buckhead.

mcnitt

Oct 19, 2012

I was very pleased with the level of service and attention. Look forward to working with your service team in the future. One constructive comment, you send out far too many emails. Spread them out a little :)

adunbar1126

Oct 16, 2012

After shopping around to other dealerships, Buckhead gave me the best price and were the most courteous. I didn't mind taking a 2 hour drive to receive the quality of service that I got, it was worth the ride.

jdharvey

Oct 14, 2012

First time customer at your dealership. Positive experience and impressed with your facility and service. Also like the cafe and convenience area while waiting for car.

kmcgrael

Oct 12, 2012

Our salesman was very professional and assisted us in a prompt and enthusiastic manner. We were able to go directly to the vehicle, test drive it, and walk out as owners very quickly which is quite remarkable considering how long it usually takes to purchase a vehicle. I enjoyed the "no haggle" approach that they have to selling and the finance department was thorough and efficient. Based on quality of service, price, and convenience, I will definitely consider Mercedes of Buckhead for my next purchase.

Kcarapia1024

Oct 9, 2012

What a wonderful experience my family and I had a this dealership! Everyone made us feel as if we were part of their family. We love our new Family Car, and cannot wait til this weekend, so that we can get away and experience it to the fullest. There are definately questions from our friends and neighbors and Mercedes Benz of Buckhead gets all of the CREDIT! Thanks to Jessica and Mr. Black for their superb handeling!

sallyhawn

Oct 9, 2012

Our experience was very positive. Cole was helpful, knowledgable and efficient. At the last minute I changed my mind about which car I wanted to buy and he took care of it without blinking an eye. He helped get me through the financial part quickly because he knew I didn't have a lot of time. (The finance guys were great too.) I have texted Cole several times since I bought the car asking questions about functions I didn't understand. He is always quick to respond and knows exactly what the answer is.I would definitely come back to Mercedes Buckhead because of Cole and the whole experience. Also, I love the VIP package. Great idea!

anne1matt

Oct 7, 2012

Great website to search for vehicles, rapid response from John regarding our questions, and the ease of determining the value of my trade in when i am in North Carolina and the car is in Atlanta. MB of Buckhead took out all of the guesswork.

akawarden

Oct 3, 2012

From the moment I stepped into the dealership, I was made to feel like meeting my needs was the most important thing to the employees at Buckhead of Atlanta. From the gentleman who offered me water as I waited for Mr.Mangrum to the receptionist who so pleasantly advised she would get him for me, the customer service was excellent! Mr. Mangrum did not stop until he got me the deal that I absolutely could not refuse. He was patient, courteous and very knowledgable! After the deal was sealed George came over and congratulated me. He was the first to take care of me when I initially came in for a test drive a few months back. I look forward to coming to get my car serviced next year! Thank you again for a most fabulous experience! It was the "Best Day Ever"! Angela Grant

kirsten1

Oct 2, 2012

I would recommend this dealership to others because I felt the price was fair and the experience was painless. Cole took his time when we were there. I didn't feel like he was rushing us because he gave us his full attention.

pkotchen

Sep 25, 2012

I had been a 12 year customer of RBM in Roswell. Had a great experience with Cole. Will definitely send him more business. He could not have been nicer, more helpful and fair. He's a real asset for Mercedes of Buckhead.

Rafey

Sep 24, 2012

The strength of any dealership ultimately comes down to the personal contact made with the employees. When you visit a Mercedes dealership in Buckhead , you already expect more from that organization. When you are greated by personnel in ties and jackets the tone is set. You feel like you are in a high class showroom that knows how to serve the customer. After all, it's what the customer expected when going to Buckhead. With the expectations being fulfilled it is now up to the one on one relationship to sell a car. And that outcome is up to the Leadership of the company. Not management, the leadership, the office that sets the tone, the policy and hires those which embody certain desirable qualities which represent the virtues of the Leader.I bought at Mercededs of Buckhead because......I felt respected....and I knew I was respected. When you start a relationship this way you have set a tone of open dialogue , the rest is an experienced salesman who enjoys his job, after that its just mechanics. YOUR dealership gave me the deal I wanted, but it was the overall experience I felt that caused me to cancel my personal appointments and ink the deal. My salesman was Mr. Phil Black. My Finance man was Mr. David Maldonado ( Great Individual ). Phil was the first impression at the dealership. He did not wander over to meet my wife and me. He jumped the fence and briskly joined us . He was dressed as a businessman . From the moment he met us until he said good-by, Phil made the deal happen and has continued to follow up on the sale . I have since received phone calls and emails from Mr. Black. You asked me WHY I gave my high rating to your company. Number One , Phil Black. Number Two, for all the reasons above. Your dealership wants a highly respected organization and they WORK for it . Honestly, your company deserves nothing less. You earned it !Thank You,Michael E. Rafey

Johnatlas

Sep 17, 2012

Very helpful and knowledgeable and patient. Offered test drive and explained all options. It was a great experience. He followed up well iit is stupid that the review has to be 25 words. He did a great job. I hope this long enough for you

hankcobb

Sep 12, 2012

my experience was wow!!!! what a dealership. never felt pressured. loved everyones upbeat attitude as well. came back for a car wash and was in and out in 25 minutes.i will recommend mercedes benz of buckhead to all my friends and family. thanks again for a wonderful experience.

perk19900

Sep 6, 2012

John Hiddleson is the reason why I have given my ratings of 5 in all categories. Its people, like John, who make a difference, he was very professional, he came across as a person of great and unquestionable integrity. I will be buying my wife a Mercedes in 1-2 years, I will buy it from your dealership. Thanks for your help in getting me into my first Mercedes.James Perkins, PhD

Sherryywilson

Sep 6, 2012

Great atmosphere, great customer service, competitive pricing .... Great staff .....my experience was one that was very remarkable and memorable. My salesman Ronnie Hill picked me up at my home in order to pick up my new 2013 CLS550. It was great working with Ronnie and his assistant, Paula. Prior to meeting Ronnie, I had a great conversation with Tiffany Odom who made me feel great about the dealership and it's employees and asked me to come visit and give Buckhead an opportunity to serve me as I was headed to Jackson, MS to purchase my vehicle. I was glad that I visited Buckhead and walked away with the showcase vehicle and a great experience.

rentnowtoday

Sep 5, 2012

I absolutely love MBB!This is my second vehicle from MBB!Jason was kind, Tiffany was great and fred & will co-partnered my deal for excellent customer service !Can't wait til my lease is up and we do it all again ( in the voice of John Legend) !!!

thom350

Aug 31, 2012

I have purchasd two new Mercedes in the last couple of months, a 2012 E350 and a 2013 SL550. I have also owned a diesel E Class before these cars. I worked with Carol Davis on both purchases. I found Carol to be very sharp on the Mercedes line of cars, and she worked very hard to find me the E350 with all of the options/accessories I wanted. Carol as very patient and walked me through different options until we speced out the E350 which met my expectations.As for the SL550, Carol contacted me that one was on the showrom floor and I came by to look at it. After running some numbers, I bought it that same day for my wife.I never finance vehicles, but the interest rates which the business office could get me were so low and aggresive that I financed to purchase both vehicles.I've also owned several Ferrari F430's so I am no stranger to high end cars. I find the dealership Mercedes Benz of Buckhead to be the nicest, most well equipped, and overall best car dealership I have ever dealt with. Their Service Department is excellent, my service rep Chris Hansen is excellent, loaner cars are low mileage and very clean, all in all a great dealership.I also like the fact that there is a deli inside the dealership and due to my level of purchases I get $25 worth of food whenever I go by the dealership, plus unlimited free car wash and detail, so many a aturday morning is spent getting my car(s) cleaned up while munching on breakfast or lunch.Great dealership, great people, great service. A winning team.

brock.tekin

Aug 23, 2012

Curtis was very helpful and thorough. His "no pressure" sales approach was very much appreciated and ultimately affected my decision, in part, to lease a Mercedes-Benz. Tiffany's directness was also appreciated. The whole process didn't take all day, and I drove out happy. Well done.

DanManrique

Aug 21, 2012

Cole was responsive and helped me with a reasonable deal. Aside from the "banker hours" of the dealership, I was pleased with the overall experience.

MishitPatel

Aug 20, 2012

My experience with Mercedes Benz of buckhead was great. Carol was friendly and knowledgeable about C class I bought. They were willing to show me all options they had in inventory. It was smooth and straightforward purchase process. And I am going to love their elite program.

Victor H.

Aug 16, 2012

Best sales experience I've ever had. The sales staff and management were prepared and organized. This was a stress free experience that was very efficient.

sdennis222

Aug 15, 2012

I really enjoyed my experience buying and learning about my new car. Everyone from sales to service to tec support was excellent and helpful. I will be a customer for life if things continue going this well!

Debmerl

Aug 12, 2012

Ronnie was extremely knowledgable and friendly. I knew what i wanted when is went to the showroom. I told him what I was looking for and he went right to work finding it for me. He listened to my wants and remembered everthing. I was in a hurry the first time I went. I was there about 20 minutes. After I left, I was emailed a discription and quote. I went back and tweaked the order and then it was done. I needed the car to go out of town quickly and he got it to me in plenty of time. He made everything very easy. I will go there for service and when I need a new car.Debbie merlino

lbgailes

Aug 7, 2012

Very pleasant experience from my very first contact. Russell was very helpful in answering my questions about the vehicle and expected service costs, as well as helping meet my desired price target for the vehicle. My experience in the Finance department was also very pleasant, with a complete explanation of the financials and various options available to me as a new customer.

Brbartels

Aug 2, 2012

My experience was delightful. The sales associate was very helpful and knowledgable. Only drawback was that a pricing program was not available for 2013 models at the time of my transaction. Felt this should be available when the models arrive at the dealership.

llong1

Jul 30, 2012

excellent experience!! This is my 2 second car from MB of Buckhead! Service is excellent at this dealership also- Phil is very professional and understands the customers needs and wants.

Tehran2012

Jul 30, 2012

A good friend of mine recommended Michael Hirth the and I am so glad that I went to see him. When he called me back, I was actually at BMW dealership to buy a BMW. He sounded so honest and convincing that I felt I needed to put purchasing of the BMW on hold and going to meet with Michael.Michael honored what he promised on the phone. Unlike the BMW agent, Michael did not play any games and made a very pleasant buying experience for me.I hate to make comparison and bash BMW dealership, but the atmosphere and friendliness of Buckhead Mercedes and the BMW was like day and night. As soon as I walked in Buckhead Mercedes, I felt welcomed until I left with my new Mercedes.I also purchased, the black card for unlimited wash and free lunch. I have used it only twice and have really enjoyed it and loving it so far.I hope to have this pleasant experience with Buckhead Service Department when the time comes for repair.I also, would like to acknowledege true professionalism of the Finance Manger and the gentlemen who gave me bunch of instructions regarding the gadgets in the car.

cwalters1974

Jul 29, 2012

Russell was a pleasure to work with. He made the whole process easy and incredibly efficient. Some dealers can be very challenging to work with, particularly when negotiating price. My experience with Russell and Mercedes of Buckhead was great!

zjmoog99

Jul 27, 2012

Natasha is friendly, knowledgable, curteous and to the point. She is a very good salesperson, with just the right amount of forcefulness. This is our 3rd new car purchase from Natasha and we will recommend others to her.

balacher

Jul 25, 2012

Cole made the buying process extremely easy and was very receptive to my budget so we could make a deal. The dealership offers great service packages and is very committed to ensuring they receive repeat/referral business from their customers. My certified pre-owned car came in great condition with the only area lacking being the cosmetic condition of the paint in some places. All in all I am satisfied with my purchase and would highly recommend both Cole and MB of Buckhead

gembrick

Jul 23, 2012

The staff was extremely professional and pleasant, no request was refused and the staff went above and beyond to ensure that I had an excellent experience.

permjitsbal

Jul 23, 2012

Very good experience balancing courtesy with effciency and effectiveness; listened to my requirements and worked with me to find the right vehicle at the right price point. The whole process was very professionally handled.

thumann

Jul 23, 2012

Dealership has a great service department. Thorough and polite.Great car wash.Car repaired on time.I would suggest surevy not require a minium number of words

Ken Wells

Jul 22, 2012

Below is an email that I sent to Natasha on 6/11. I believe it says it all!Hi Natasha,Thanks a lot for your Professionalism and diligence. You and your company are the BEST! I think that I told you that I studied Japanese manufacturing /management techniques and spent time in Japan meeting and touring and discussing with some of the biggest and best companies in Japan. The purpose was to introduce the best of their techniques as well as other Global management techniques at Black and Decker, my employer (for about 19 years) and later for other companies that I was doing Business Turnarounds for (my own company for about 12 years).. These Techniques that I applied resulted in much success in my career. The reason for telling you about my successes and skills is that I could see many of these techniques at Mercedes-Benz of Bulkhead! I am impressed! There is no end to this process so a technique Continuous Improvement demands incremental to breakthrough improvements on a continuous never ending basis. Your inquiry is evidence of that! I always stressed - BEING THE BEST IS NEVER GOOD ENOUGH! Keep up the great work!Ken and Naomi Wells

jennieyhong

Jul 21, 2012

George has done a great job trying to work out a lease deal for me. He was very honest, sincere and very helpful. If it wasn't for him, I would have purchased my car elsewhere.

Raiosun

Jul 19, 2012

My new car experience was professional and friendly. The contact with each employee from the time I walked in was great! I'll definitely made future purchases at this location.

latrievacobb

Jul 17, 2012

This was my first luxury car purchase and I was so excited and truly needed guidance through the whole process. John, at Mercedes of Buckhead provided step by step quality assurance, customer excellence, product knowledge, and overall made me feel like the best customer ever. I smile when I reflect on my moments of the dealership and the overall experience. More than likely one dreads going to the dealership it's an all day process and you basically walk way feeling as if you really don't matter. But not Mercedes of Buckhead, John valued my time and treated me nothing short than family. He was able to answer all my questions, and I actually felt like he shared in my first luxury car purchase. It's very rare that you run across a genuine atmosphere filled with genuine representative. Mercedes Benz of Buckhead has embodied a strong module that should be shared by other dealership. I have bought several cars but no experience compares to the Mercedes experience. My process started out online, and my inquiry was quickly responded to by John. I was able to start our introduction there and ask several questions which was treated with precise answers and courtesy. Second I was able to run down to the dealership on my lunch break because I work in the area. I was shown the car, given vast details, the full finance / purchase steps, and shown a great facility. Third step I was able to return to work complete my finance application online and submit. Upon submitting John advised that he would follow back up with me in 1 hour. I proceeded through my work day and to my sheer amazement John was able to follow back up as expected. We covered details of the finance options and then we were able to schedule a time and date for me and my future husband to come down to the dealership which was the next day. The last process was to review the car as a family meet with John to sign the paperwork which was about a 30-40 min process. Then we were moved over to finance which was a 20-30 minute process and of customer excellence by that department. While in finance we were once again able to ask all the questions that were needed regarding the APR, terms, down payment, purchase price, and lender. Each and every question was greeted with a smile, and as purchaser we more more than confident that we were in good hands. After leaving finance we met with the product specialist to go over every detial and use of the vehicle. I felt like a princess and my face hurt from grinning ear to ear. My heart was beating so fast from the excitement and I cried tears of pleasure and joy. On the date of 07/07/2012 with the assistance of each great member, Mercedes of Buckhead helped me with a step stage of my adult life. I have spread the word to family and friend and even referred to my mother Carolyn Akins to the dealership. This overall experience speaks volume and trust I will be back when the time comes for my next purchase. Mercedes of Buckhead has a great team of individuals from top to bottom, and I want to say thank you. I wasn't the most expensive purchaser but I was treated VIP and with the upmost respect. Thank you for making this moment in time shine for little old me!

mennabizuneh

Jul 17, 2012

Tim made my buying experience amazingly easy. He was very helpful and was always available no matter when and no matter how small my inquiries were. He defines Customer Service.

shanrenee

Jul 15, 2012

My experience buying a new Mercedes at Mercedes of Buckhead was fantastic. I was 100% comfortable, I feel great about the sales price, and I drove away in love with my new vehicle. My dealer salesman was Richard Kelley and he proved to be a tremendous help with all my questions along the way. I highly recommend Mercedes of Buckhead and Richard Kelley for your next car shopping experience!

Wanda Holt

Jul 11, 2012

My husband and I have been doing business with Mercedes Benz of Buckhead for over 10 years. Marc Galassini is our sales person and he is the best. He takes care of everything......so we drive in with our old car and drive out with the new. That is the only way to lease a car. Great company with exceptional sales people.Wanda Holt

cmartin44

Jul 10, 2012

The experience was excellent! Carol was very thorough with the sale and the negotiation went well. The service has also continued to be top notch especially when I have brought in my car for a car wash.

vipingoyal

Jul 10, 2012

Natasha was friendly, welcoming and collaborative to work with. I went to other Mercedes dealerships as well and compared them with the personalized service from Natasha which eventually resulted in my buying a new vehicle from Mercedes of Buckhead.

ymazey

Jul 8, 2012

After visiting several other dealers and going through the negotiation process several times, I came to Mercedes Buckhead with a pretty good idea about the specific make and price I thought was fair. Working in Marc was a pleasant, fair and honest experience. It was a welcomed contrast to my previous experience with buying a car several years ago at another dealer. I would highly recommend my sales representative and Mercedes Buckhead.

learly

Jul 6, 2012

We found Mercedes Benz of Buckhead to be very professional in their sales approach and that is what drew us back to the dealership for business.

Nedaabghari

Jul 3, 2012

Darnell was great... I did not come in expecting to purchase a car... But I did leave with one, which says something about Darnell's ability to sell. He was a pleasure to work with and did a fabulous job following up with me after my purchase. Michael and the rest of his service team were also a great help. I appreciated Jason the manager taking the time to explain to me the electrical malfunction of the vehicle I had just purchased. Thanks gentlemen!

passgasforends

Jul 3, 2012

Third vehicle purchased from Buckhead Mercedes. Wouldn't go anywhere else. Fred Watkins and Jason Reeves are wonderful ambassadors of the dealership. Their customer service was unparalleled.

micoola

Jul 1, 2012

service and customer support was great. it took about two to two and half hours from when i walked in until i left the dealership with the car.

MikeMire

Jun 27, 2012

Straight foward, very informed about car, knew my interests and addressed concerns. Very respectful of my time and made this purchase a pleasant experience. Would highly recommend Phil to others.

alansack

Jun 19, 2012

The facility is great - there is adequate space to relax and have refreshments/meals. The Black card offering, although expensive, does create a simple approach to make the dealership available and welcoming.The eventual price was good and as this is our fourth Mercedes that we have purchased from Mercedes Benz of Buckhead, it does speak to your service and our loyalty.

joynerandjoyner

Jun 17, 2012

We drove in from South Carolina to look at several cars in Atlanta. Mercedes of Buckhead was our first stop. There was no need to look further. Natasha met us at the door and from that moment forward it was the most wonderful experience either of us have ever had buying a car. We were delighted with Natasha's extensive knowledge of the car and the company. She answered questions we did not even think to ask. We learned more about Mercedes from her in an hour than we had learned in weeks reviewing on the internet. One of our goals was have the ability to have our new certified pre-owned car serviced at our local dealership. After experiencing the 5 star customer service at Mercedes of Buckhead we will most likely make the drive back for all of our service needs. All though the lobby was full of customers probably spending more money than us, we felt like we were the most important customers there. What a wonderful special moment it was. We are thrilled to be a Mercedes Owner and a Mercedes of Bucked customer for life. I will and have referred friends to Mercedes of Buckhead.

atlmc87

Jun 15, 2012

BEWARE of those that work in the service department, my partner and I returned a loaner car and left a cellphone in the cup holder, and it was STOLEN before we even left the building! Whoever did it took the case off and threw the case in the garbage, and immediately turned the phone off. Can not believe something like this could happen here. This is an extremely disgusting act to happen at a dealer, and I am very disappointed Mercedes-Benz of Buckhead would have employees that steal from their customers. I really look forward to the day my lease is up so I can go to another mercedes dealer to buy a car, this is just unforgivable and anything done to remedy this would just not be sufficient. Managers were not helpful at all in the situation and said this happened several times which they consider too few to really care to do much about. Very dishonest employees obviously work here.

francegrp

Jun 14, 2012

Very attentive to my needs. Ronnie Made buying easy. Great Guy. Staff very helpfull and friendly. Website is very good and helpful. I would buy again from this dealer.

asellers

Jun 12, 2012

Great experience, I will continue to buy cars here in the future. Best car buying experience! I had been car shopping a while before visiting this dealership. Everything was up front from the start, price ect. No hidden fees and felt as though I received a great value.

linwilliams5

Jun 12, 2012

Within 1/2 hour of my initial call to the dealership, I received a callback from Tiffany that my application had been accepted and invited to come in to finalize the deal. When I arrived Marc had been updated and took care of me that afternoon. He explained everything I was really impressed with the wonderful atmosphere and great customer service that was extended during my visit and the subsequent follow-up.

DSessions

Jun 11, 2012

Best car buying experience I have ever had. The overall experience was very professional, personal and friendly. Before and after the sale, continued support and appreciation.

9pilot

Jun 8, 2012

So far I've purchased both a new and pre-owned Mercedes from this dealership. Both transactions were quick and professional.I was treated as great on the pre-owned sale as I was treated on the new purchase. Both the sales and service department are top notch. This isn't what you think of a typical car dealership.....they've got all of my future purchases.

MORGANDHULSEY

Jun 8, 2012

George was an outstanding sales person! He was extremely informative and knew all of the details needed to close the deal. I will recommend him to friends and family and look forward to purchasing our next Mercedes with George!

fredgregatl

Jun 7, 2012

I had been speaking with Cole for some time about trading for a new lease and was waiting for the right time. He was patient with my indecision and waited until I was ready to move forward. I met with him and he showed me the options I had available and I found a car that I really like. When it was delivered we had a problem setting up the navigation and Se took it back right away fixed the problem and helped me set my phone up. I appreciate the time they spent with me.

robertmangham

Jun 6, 2012

Looking for a new car was really an experience!I got prices from several Mercedes dealerships,and decided to look at another brand...due to wanting a lower payment then my 09 c350.I spoke to a friend, Steve Moore,and told him I would have to change to Infinity or Cadillac.He referred me to Carol Davis.Carol,was an absolute pleasure!!!!She was there to answer all my questions,but I did not feel like I was being pressured because it was the end of the month..but I did know she wanted to earn my business and she would do whatever it takes to make me happy.Carol and Tiffany, her manager, were absolutely wonderful! It could not have been a better experience all the way to the business manager. The entire transaction was very professional and with respect for my time..I hate rush hour traffic, and Carol had everything ready when my fiance' and I arrived to sign the paperwork and pick up my new car! I liked her so much I even said yes to buying the same color as my previous C350..something I would have never done..but thats what a great deal I felt I got! I felt so good about your dealership,and the class of your salesperson and managers,I have told everyone I can about it.I live in a large neighborhood in Duluth,a few miles from 2 Benz stores and I make sure I tell everyone about my experience,and the difference from the dealers our neighborhood usually goes to.There are so many Mercedes here,I hope to send Carol as much business as possible because she deserves it! I actually had other dealers call me back after the fact to match it or tell me my deal was impossible.I can not tell you how pleased I am with your dealership!Thanks Carol!I love my new c250!

sbrockwell

Jun 6, 2012

Both Richard and Tiffany did a great job and were very helpful in making my decision to purchase a Mercedes. I would and will recommend them and Mercedes of Buckhead to anyone looking for a new car. Shane

Rex2914

Jun 5, 2012

Phil was excellent throughout my purchase. It was the second car I had bought from him, and I returned to him because I knew I could expect professionalism and follow-through.

Eleanor Edmondson

Jun 4, 2012

Natasha Altman was excellent in every way, as were the support people I met at the dealership. Everyone was friendly and informative. This is the third vehicle my husband and I have purchased at Mercedes-Benz of Buckhead. It is important to us that the dealership is located within the city and in easy reach of Midtown where we live.

generalpow

Jun 4, 2012

Great visit. Very efficient staff that was knowledgable about product. Absolutely was pleased with accommodations and Visit was well worth money spent. Will definitely recommend to friends.

graneze

Jun 4, 2012

Ms. Altman greeted us immediately upon our entering the dealership. She was friendly, patient, and very knowledgeable about Mercedes-Benz. She made us feel very comfortable, which led us to be willing to give her more and more of our time. We had not intended to purchase a car, but after the impressive tour of your facility by Ms. Altman, and the information she shared about the vehicle, we decided to make a purchase.We will certainly recommend Ms. Altman to others. I am sure that if we can get them in your showroom with Ms. Altman, they may likely leave with a car, as did we.

PDCheek

Jun 1, 2012

My visit and experience to Mercedes-Benz of Buckhead was amazing. Everyone that I met and those that worked with me in finding the perfect car were a delight! Many thanks to all. I'm driving my "dream car."

8694804mt

May 27, 2012

Everyone was very nice. I feel I was treated fairly. Overall it was a good experience.I have enjoyed doing business with Mercedes Benz of Buckhead for many years.

BR87675

May 22, 2012

Marc Gallasini was our sales person and very attentive to each detail and request. Car quality and location of dealership were important factors in our decision to buy a Mercedes.

Conrad45

May 22, 2012

I'm so glad to have John sale my new beautiful Mercedes to me. He did a wonderful job and I would highly recommend him to anyone else wanting a Mercedes. He had great knowledge of the car and just made it a great experience. I will buy my next Mercedes in Buckhead.

Swatson1806

May 21, 2012

I came in as a motivated buyer. Art was great to work with. Not pushy, very personable. The dealership is convenient and goes the extra mile. Kudos!

melseath

May 15, 2012

The dealership was clean, friendly and they had a good amount of vehicles in stock. During the test drive Will made sure that we took the time to experience the car in all types of driving conditions.

will9912

May 13, 2012

Curtis was the perfect combination of an attentive salesman, but not pushy. He took his time and explained the cars many features and let me get out on the expressway, which effectively sold me on the handling of the car. He was also a great conversationalist and did a superb job of selling the excellence of the Mercedes.He changed a longtime Jaguar owner to a Mercedes owner!

deroj29

May 9, 2012

the people were quite nice before I bought the car,they returned calls, and were very eager for me to buy the car, i really thought they were nice. and was telling people about them, until i found out some of the car features/ sysytem were not working, and i remembered they also had problems with setting up the bluetooth system which has only worked just for two days since i bought the car, and i've had it for 3 weeks now.and they never really explained to me the one i was buying did not have navigation system,which i would have loved to have, because the one i actually test drove had everthing, the only reason i did not not want it was because of the black interior, the one they sold to me has practically nothing, the only thing(blue tooth) it has does not even work. and i called several time to comlpain about this but none of them returned my calls. but they returned all my calls before i bought the car. i don't think i will recomend them because i feel they sold me a lemon, and they will only help you as long as you buy the car, but once contracts are signed..you are on your own..which should not be..i actually like the car, but it's got nothing even for taurus has better feaures than this car and it cost almost twice a ford taurus..

driviere

May 6, 2012

Second leasing experience here in Buckhead and would highly recommend the dealership. Have used them for years on service for both of my cars as well.thanks

rufforny

May 6, 2012

It was a real pleasure to do business with Mr. George Kaneiwa. Our experience with leasing our new car was wonderful. Mercedes Team did make it easy for us and service was exceptional. We definitely will recommend your dealership to our friends and family might they decide on a Mercedes. Thank you.

LynnDaley

May 2, 2012

Cole went above and beyond any expectations I may have had about a car-buying experience. He handled every situation with the perfect balance of professionalism and kindness. After the purchase was complete; Owen changed the paperwork in order to add my name to the title---saving me a round trip to Fort Worth, TX.Thank you for all your help. My choosing Mercedes Benz of Buckhead was a wise decision!

olucja2000

May 1, 2012

Richard Kelly and Tiffany Odom have provided an outstanding car buying experience. Richard was very knowleadgable, courteous, and respectful of my time. Tiffany gave me a great deal on the car and understood my financial constraints. I would highly recommend this dealership to all of my family and friends and they will continue to receive our business.

lulu4auburn

Apr 26, 2012

Buckhead Mercedes was one of our most pleasureable car buying experiences ever!The minute we walked into the dealership we felt welcome. The entire staff wasgreat! We drove from Birmingham, AL and would highly recommend this dealership. We would buy another car from Cole or Marc-they were great!!Teshia Luker

pnmccul

Apr 25, 2012

My wife and I were looking for our first Mercedes Benz and the staff at Mercedes Benz of Buckhead made us feel very special and put us at ease. All of our questions were answered thoroughly and completely. Everyone we dealt with spent plenty of time with us and we didn't feel rushed. We especially like the convenience of the dealership to where we live. Bottom line: thanks to Will, Tiffany, Bryan, and Jessica we have our dream car.

rexdad

Apr 17, 2012

Efficient sales process, close to my home, competent sales rep. Reasonable pricing.Car met my wishes, excellent commitment to total service. Convenience and responsive service.

hafiz11

Apr 12, 2012

Overall it has been a good experience in dealing with front desk, sales associates and the service department. I purchased a couple of accessories at the parts department and it was also a good experience.

ghowroyd

Apr 9, 2012

I really appreciated John's highly professional approach to doing business, his straight-up pricing, and none of the surprises or drama that seems to go along with most dealership experiences. Most folks do not like shopping for new vehicles because thats very difficult to find at most dealerships....too many iterations, haggling and negotiations, back room conversations with teh sales manager, game-playing, etc. I experienced none of that and John Hiddleson and Mercedes-Benz of Buckhead delivered exactly the car I wanted wanted, even finding the car at the port in Brunswick, GA and getting it to me quickly. They even picked me up at my house on the day of delivery. I look forward to getting it serviced at teh dealership.

jamesandrews

Apr 8, 2012

Natasha is familiar with us and new what we wantes. She worked hard to find the right deal for us and to answer our questions. She was prompt and friendly. will use her again for future business.

cesfarm

Apr 4, 2012

I asked for prices from several dealerships and was given the best price from Micheal Hirth and MB of Buckhead. I want a good price the first time I ask and not after having to haggle back and forth. We drove to Buckhead and had a great friendly smooth experience. My daughter loves her MB and her meeting with Micheal later to go over the car was very helpful and she said she felt very welcomed at the dealership.Thanks, Melinda Smith

yvonne scott

Apr 2, 2012

The experience was great and the team that helped me were outstanding. Thanks so much for making my dream come true.way to go team

KristinaBlass

Apr 1, 2012

I am thoroughly enjoying my new GL450. I have to be honest and say that if it were not for Russell Dunn I may not have purchased a new vehicle so soon. I originally came looking for a used GL450 and was really impressed with the time and effort Russell took with me and to find what I needed. We worked together for several weeks in order to find what we were looking for and eventually settled on a new one. With the USAA incentive and Russell's wonderful persuasion I am thrilled to be in my new car. I have worked with other dealerships in the past and was not as impressed as I have been with Mercedes of Buckhead and Mr. Russell Dunn. I felt Russell took very good care of me and listened to me about what I was looking for in a car. Originally, RBM had the car I was looking for but I valued my relationship I had established with Russell and decided to wait until we found something. Glad I did!I will highly recommend Mercedes of Buckhead and Russell Dunn!!

sclackey

Mar 28, 2012

I had a wonderful experience while I was at the dealership. My salesperson listened to what I wanted and put me in a car I love. Outstanding service!

nadine kassabian

Mar 4, 2012

I had a great experience at the dealership! Starting with the receptionist and ending with Mr. Mark Gallissinni (not sure if I spelled his name correctly). I would recommend him to any of my friends. Many thanks Nadine

TrishD

Mar 4, 2012

Carol Davis was the BEST sales rep I have ever worked with! She asked me what I was looking for and found any and all cars that fit my search. She was very patient and not a pushy sales person like you normally get. I would definitely recommend her to anyone looking to buy a car! I couldn't have asked for a better car buying experience!

Vwhamilton

Mar 3, 2012

Excellent customer service, great review of car, and finance was wonderful! Chris went over the car in detial. He ore set stations for me. Sales called my insurance company the next day. Answered questions and followed up.

Dariley11

Mar 2, 2012

Great first time experience at your dealership. We were made to feel very comfortable even wearing our causal attire on a Saturday afternoon. My new car sales person Curtis Schwank made all the difference in the world on my husband and I purchasing my first Mercedes-Benz. He was patient and found exactly what I was looking for. It's a great sharp looking car. I love how it handles and it drives like a dream. I'm a very happy with my purchase.

Eric Mercado

Mar 2, 2012

My sales rep Curtis is a nice guy and they gave me a good deal. They have an immaculate service facility and showroom and I would recommend them to other Mercedes Benz buyers.

hgreen313

Mar 2, 2012

I thought I sent this in previously!!!! However John was fabulous - - courteous, friendly, professional ; a pleasure to do business with him. You are lucky to have himThanks.Howard Green

John Heilman

Mar 2, 2012

I would be more than happy to recommend this dealership enthusiastically and without reservation. The single reason that stands out above all others is Stephen Moore. We chose this dealership because our daughter recommended Mr.Moore so strongly, based on her MB purchase experience when Mr. Moore was at another dealership in Atlanta. Our daughter went out of her way to find out Mr.Moore's current location, and she urged us to visit him at MB of Buckhead. From the first moment of dealing with Mr.Moore we were completely at ease. All questions were answered, or anticipated before they were asked; all issues were followed up on promptly; and, Mr. Moore put a lot of effort into making the final delivery arrangements work on a schedule that was extremely helpful for us. Bottom line: you have a star in Stephen Moore. When we recommend MB of Buckhead it is he whom we will be recommending. Sincerely,John HeilmanP.S. This was really easy to write because it is all true and because we think so highly of Mr. Moore. Should you wish to hear additional high praise, please call me at 334-703-3069 (my cell phone) or 334-705-0604 (home).P.P.S.: I'm not adding "supportatdealerrater.com" to my contact list because I assume that you are smart enough to get a message back to the address from which I have sent this to you. Please!

Littie1

Mar 2, 2012

This is the third Benz that I have purchased from Fred. Every car he showed me was the one I purchases. He takes time to get to know you and therefore can match the right car to fit your style , personality and price. This last car may be my last because it is perfect. I love everything about it. I called Fred before coming down to tell him what I was thinking about and he said I have the car for you. Because I love Mercedes Benz and this dealership. I may be looking to come to work for you when I retire. SincerelyLittie Brown

UMDjim

Mar 2, 2012

Sales process was very good. Both sales persons I worked with were very professional without a lot of unneeded pressure. I had a very good experience and will recommend both the dealer and the sales persons to my family and friends.

csmith7750

Feb 25, 2012

Great help from the sales staff...As owner of a large Progressive Insurance agency in hot-Lantan, a very important client of ours made a last minute request to establish new coverage on a leased Benz. Without a snag, the requested information was processed promptly and they made me look great in front of my client. Thanks for the team work. Progressive in the ATL 404-514-0485Liked: Service

sonenshine

Feb 23, 2012

Working with John was great. My purchases was smooth. Everyone was very helpful and answered all questions. I would highly recommend working with John and everyone at the dealership.

WRFRAN

Feb 7, 2012

My experience with John was outstanding because he is very patient, a good listener, and well-versed in providing the best customer service all around.

areyes4

Feb 6, 2012

The process of purchasing a luxury brand new car has always been overwhelming and highly complicated. However, with the professional assistance, customer oriented attitude, honesty, and integrity of Mike; my most recent purchase experience at Mercedes Benz of Buckhead was very uplifting, enjoyable, and less laborous. I truely believe that Mike is always willing to go that extra mile to provide outstanding service to his customer. As a result, he impressively represents Mercedes Benz of Buckhead making this dealership the premier Mercedes Benz showroom in the United State.

Johnwinfrey

Feb 6, 2012

Excellent treatment and explanations about the vehicle. I did request the vehicle check list from Russell but so far have not received it. Hopefully it's in the mail.

mmaples

Feb 6, 2012

I have not been a fan of the Mercedes brand but let my wife talk me into visiting the dealer. Mercedes-Benz of Buckhead and specifically Art Travino took the time to explain how Mercedes has changed in the last few years and was able to overcome some of my perceived shortcomings. There was no pressure from the sales team as I felt at other dealers. This location is extremely convenient for me, I was able to get a good value for the price I paid so will refer others here.

pbeckham

Feb 1, 2012

Everyone at the dealership was very interesed in helping my wife and I make the right decision in replacing a Mercedes coming off of lease. We looked at other cars and were about to move in another direction when I received a call from Brittany,in her role of helping Ronnie and asked me to come back by the dealership and discuss where we were in the decision process. Because of her interest and Ronnie's helpfulness with the leasing guys, both with the old car and the new, we decided to go with them.

larabwatkins

Jan 26, 2012

I do not respond well to "high pressure" sales. That being said, Art was persistent, but patient, and NOT pushy. He was not afraid to say, "I don't know, but I will find out" and would proceed immediately to get the right answer. I appreciate that he never made up an answer just to give me an answer, but would follow through with the right answer. He is personable and genuine. He is an asset to your company and I will likely buy again from him. It is hard to find good people, so hang on to Art!!!!!!

abjani

Jan 23, 2012

Cole was great. He was very knowledgeable about the product and make extra effort to assist in locating a vehicle that was closest possible to what I needed on short notice. He also went the extra mile to come in on a day when his family was sick so that we could close the deal/paperwork. Overall experience at the dealership was outstanding.

Jamescolbert1724

Jan 8, 2012

Everyone exceeded all of my expectations. I love Mercedes of Buckhead! They got pretty close to the price I wanted to pay fir my new 2012 E350. Amazing! Ronnie was great in every aspect.

brianpmullaney

Jan 6, 2012

Everyone seemed to go above and beyond to make me happy. The level of service was exactly what I expected from Mercedes. I feel as if I have a good relationship with everyone.

doclink

Jan 6, 2012

Michael and Mercedes Benz of Buckhead make car buying as easy and painless as can be. Love the personal attention at the dealership. My second car since April that I have bought there-

als4281

Jan 4, 2012

I was very pleased with the service that I received at Mercedes in Buckhead, I was approached for help very swiftly and immediately offered to see a model of the car I was looking for and offered a test ride. The service throughout the entire process was pleasing, everyone involved made me feel like family and went out their way to ensure I was being helped. Frederick also helped me set up all of the functions on the car so that when I left the dealership all I had to do was drive off and everything was set up.

free35

Jan 4, 2012

It was the best experience! We loved these guys! Keep up the good work. Karleen's one on one tutorial about our vehicle after our purchase was awesome! She really knows her stuff about Mercedes Benz and so does George.

raye coplin

Jan 4, 2012

My previous lease with a c300 was about to end and Cole Mangrum contacted me to get me an incredible deal before the end of the year. I went in on Dec. 30th at 3pm and drove home with a new c250 that evening. He was enthusiastic and professinal about getting me in a new more efficient car. I am extremely satisfied with his helpfulness and plan to always drive a mercedes!!!!!!~rayer

klange017

Jan 3, 2012

Fredrick was very helpful and responsive. This is the second car I have leased through him and both experiences were great. He was very easy to deal with and made the process very fun.

Phyllis Isenberg

Jan 3, 2012

I just purchased my first Mercedes,a 2012 ML350. After driving BMW's for 20 years, I am so glad that I made the switch! Marc was an exceptional sales person. He was concerned about my needs and did not attempt to oversell or pressure me into buying the larger and more expensive model. Karleen assisted me in the tutorial sessions and was extremely patient when showing and demonstrating all of the assessories and electronics. I am still learning and I know that someone at the dealership will be there to assist me if I have any more questions.Keep up the good work; you all have an amazing product.

Tamela Crawford

Jan 3, 2012

From the time that i walked into the dealership i was greeted by Will Gardner,who was very friendly and made me feel comfortable. Everyone,inside the dealership was also friendly,even when i was waiting on Will someone would come up and ask me if i need help.That IS GREAT,not one yime did i feel uncomfortable. Thank you

fleming

Jan 2, 2012

I visited Mercedes-Benz of Buckhead in hopes to lease a 2012 C250. I met salesman Richard Kelley upon arrival into the dealership and did a test drive. Enjoyed the drive so much decided to lease the vehicle if a deal could be made. I really appreciate Richard Kelley taking the time to meet all my needs and how friendly the staff and finance department was. I am a single woman who sometimes feels I am an easy target to be taken advantage of especially in the car industry, but feel I was treated fairly and equal. I love my new Mercedes! (Apologize, but can't remember gentleman's name in finance department or the nice lady who showed me my car features upon delivery of my vehicle. Hopefully you have that information in your system...both were very friendly).

akuhmic

Dec 27, 2011

John was great. He was very attentive and communicated very well with us. We were very happy with the customer service we have received so far and we felt that the price and value of what we received was extremely competitive with everything else that was on the market.

Daj784

Dec 26, 2011

Ronnie did a great job. I asked to speak with the manager so that I could avoid the back and forth price negotiations and he was very receptive and quickly got his manager. As well, Ronnie was very accommodating and had my vehicle delivered to my home to make it easier for me. Overall, my experience was painless and I will recommend this MB dealership and Ronnie to others.

TonyW329

Dec 26, 2011

I was very pleased with my entire visit at Mercedes Benz of buckhead. George was an amazing salesman and knew his product very well and got me into the car I wanted for the price I wanted also. This place is awesome

bellamy88

Dec 21, 2011

Carol was very professional, friendly, knowledgeable, and helpful. She made sure we were completely satisfied and has followed up with phone calls after our purchase to see if there was anything we needed. She is a great employee and we would recommend her and Mercedes Benz of Buckhead.

CathyV

Dec 21, 2011

My husband and I came to this dealership to look at pre-owned cars and fell in love with a 2010 E550. It had everything on it I wanted, was in phenominal shape and Carol Davis was professional in her presentation and approach to helping us make a decision. She gave my husband and I time and space to discuss this large purchase, answered our questions, and was completely profession in her handling of the entire purchase from beginning to end.I highly recommend Carol to anyone looking to buy a Mercedes and I will also recommend anyone looking to buy a Mercedes to visit this dealership as it was very welcoming, state-of-the art and appears to be well run.Thank you for providing such quality service.Cathy & Marc Vanover

laniwong

Dec 21, 2011

I am very impress with overall experience, they go through the operation of the car, explain what the dealership services offer, which my last dealership didn't do. The dealship look great, all the staffs are friendly and welcoming, we are very happy that we choice Mercedes-Benz of Buckhead. I will recommand this dealership to my friend for sure.

kangjian27

Dec 20, 2011

Mercedes-Benz of Buckhead is absolutely a good place to look for a new Mercedes car. I had a wonderful experience there on the purchase of my 2012 Mercedes ML350. I've been helped by the sales consultant Carol Davis. She is always helpful and trying to meet the needs of customers. I would definitely recommend this dealership.

neelyfam

Dec 14, 2011

great salesperson and dealership would recommend to everyone . dealing with Ron Hill was great no hassle took time to talk and explain everything about the vehicle

Bill Losquadro

Dec 13, 2011

I finalized the deal through email so dealer interaction was limited. When I arrived to pick up the car there wasn't much to do but sign the financing documents. Prior to my arrival Brittney was very professional and helpful. Once I arrived Mike showed me the car and explained all the options, again very nice and professional. It was Ronnie's day off so I never actually got to meet him. All in all it was an excellent car buying experience due to the fact that I feel I got a fair deal on the auto.

JLSAudiguy

Dec 13, 2011

I have had numerous interactions with Natasha Altman through the last 7 years and she has consistently given me professional, courteous and always undivided attention. Last week, I referred another friend of mine to her and once again, she was a shining example of what a Mercedes Benz associate should be like. Natasha worked very hard to get exactly the right car (color combination, options, price etc) and in the end my friend ended up buying that very night which was completely unplanned. He was given an incredible deal on his 2012 C class and loves the car, he has generally driven mostly BMW's like myself and has absolutely fallen in love with his car. it is a great value for the money and the experience was so pleasant that he actually wrote a review as well (see raw architect) Nastasha was actually sick the night we came in and still ended up staying past her off time to accommodate us and make the deal work out. It was a dreary rainy night and I am sure she just wanted to go home. A very special thank you to Natasha for once again exceeding my expectations and making another friend of mine very happy!Jim S

Rawarchitecture

Dec 12, 2011

She was attentive, worked with me on price, listened to my needs and requirements for the vehicle I purchased. She followed up on everything she promised and stood behind her product. Truly enjoyed working with her. She was extremely patient with me, not a hard sell salesperson, but was extremely knowledgable about her vehicles as well as her competition. She was upbeat and positive in her approach always

Raymondmalo

Dec 7, 2011

I thoroughly enjoyed my experience there and working with Stephen was a pleasure! Buying a new car can be an uncomfortable experience. Stephen made it painless and pleasant.

jkelner

Dec 6, 2011

I have had a wonderful experience with this dealership for years with my old Mercedes SLK and in service, I had outstanding help from Jason for years and Rick Nuzzo and now Duane, so I went to see if I could get a mercedes convertible with a back seat. Tyler was great: friendly, eager to assist and did it all so quickly. I went to discuss it and ending up buying my E350 on the same day!Carline helped me a lot, explaining all the wonderful technical features. The main reason I bought the Mercedes is because of the wonderful care I receive here. I will continue to do all my service at this great dealership.

mcurtiss

Dec 6, 2011

I was working with another Mercedes dealer in the Atlanta area (RBM). I stopped by Buckhead Mercedes one day to look at their Certified Pre-owned inventory. Ronnie greeted me at the door. I told him what I was looking for and he got to work. He showed me pre-owned and new inventory. He set up test drives for me on two different models I was comparing.He told me he would quote me a good price and he did. The Mercedes of Buckhead offer was much better than RBM. In addition, the inventory selection and dealership amenities were better than RBM. Ronnie worked hard for my business. He is a very good and knowledgable sales person.

joelpascaner

Dec 5, 2011

They both made the acquisition quick and easy. We had a snag in that the vehicle to be pchsed was sold shortly after our negotiations ended. Cole and Tiffany were able to reconstruct a new deal within an hour for a slightly different vehicle. I was very impressed.

Lisa Faulkner

Dec 5, 2011

This is the regular dealership I visit for service. I asked my regular service rep to schedule a sales person to speak with me about a new purchase. He did and it was the most professional, comfortable service I ever received at a dealership.Thank you.Lisa M. Faulkner

bem48

Dec 1, 2011

Natasha was wonderful. She was easy and pleasurable to work with. The decision on which brand of vehicle I would purchase was highly influenced by our friendly sales advisor, Natasha. Thanks for all the help and I look forward to working with her again in the future!

dkgooden

Dec 1, 2011

We enjoyed the experience we had purchasing our new GL 450. We went not intending to buy a new car just looking. We were not pressured. Mr Hill was exceptionally friendly and made our visit pleasant. We would recommend this dealership to anyone. Thanks for your hospitality. We are enjoying out new GL450 greatly.

Greeneeric

Dec 1, 2011

From the first call to the sale, the staff at MB Buckhead have all been exceptional, down the to the janitor at the facility. Everybody I met was very courteous and respectful, nor forced, genuinely caring and happy. I am very pleased and would certainly recommend John Hiddleson for his gentlemanly manner and answering all my questions with patience. Karleen Chong's knowledge of the vehicle and its systen functions is unreal, what an asset you have in her.

hhi802

Nov 30, 2011

This was a very easy transaction that Art helped me with. It was very quick and painless. Even though I am young he created me right away with respect and professionalism. I would go back to Mercedes-Benz of Buckhead for anything!

maxinehess

Nov 30, 2011

Our experience at Mercedes has always been customer oriented. Natasha Altman assisted us with our first purchase of a pre-owned vehicle in 2003 and has continued to stay in touch with us over the years. Our recent experience with Will Gardner continues the excellent service we've enjoyed.

Mplasker

Nov 30, 2011

Dealership and sales person met all of my needs. They had the exact car I was looking for. They made the entire purchase fun with out any pressure.

Sparviero22

Nov 30, 2011

Staff very professional and work with the to find the right car and price, great explanation about the vehicle feature and the operation of the comman system

neelyfam

Nov 29, 2011

Great salesperson no hassle,would recommend to others.calls and e-mails about service offers to make sure you understand what the dealership has to offer.thank you

dbpatel52

Nov 28, 2011

The experience was exceptional, the staff was courteous and helpful and willing to make a sale. They stayed beyond closing time to complete the paperwork and prepare the vehicle for delivery.

feliciavr

Nov 26, 2011

Never in my life have I had such a wonderful, seamless transaction for a vehicle from begining to end. Tyler Zimba made my first experience with Mercedes Benz Buckhead simply wonderful. There were no surprises and he got me exactly what I wanted. I will refer any and everyone to him as well as MBB. Bryan did a wonderful job as well. He gave me many options that I didn't think even existed and this is my ninth car overall. The VIP rewards program is stellar! I see why they are #1!!Felicia Richardson

Evansahpc

Nov 25, 2011

Financial representitive David was condescending, arrogant and egotistical. As a result I rejected all packages. I was very near going down the street and purchasing a xk jaguar. This one person temporarily dampened the whole purchase of my first Mercedes. If it were not for Ronnie Hill and Brittany Ridgeway my above survey would be entirely different.

abnrgr

Nov 18, 2011

The dealership is extraordinanry & the best auto experience I've had over my 40 years of car collecting.I've bought to Mercedes-Benz autos from Michael: 2011 E350C in May / 2011 & this 2012SLS C .Everyone at Mercedes-of-Buckhead has been so helpful & knowledgeable in the instruction of the tremendous features of these autos.I would never consider buying a car from anyone else.My thanks to them .

dugganglen

Nov 18, 2011

Bought a CPO E63 with 10k miles on it. Price was competitive and the car looks like new. I was very impressed by the overall dealership experience. I would definitely recommend them over the "other big German Brand"- especially the service experience so far.

nora 2

Nov 17, 2011

Michael Hirth was very prompt in calling me back to give me info on the car nthat I was interested in buyingWhen I arrived at the dealership he was very friendly and gave me a great deal.When I picked up the car he answered all my questions and contacted me the next day to see if I had any questions.I would highly reccomend this dealership. Barbara Russell

ammarahmed

Nov 5, 2011

I have given the above ratings to MB of Buckhead because of their professionalism and no-haggle term of negotiating. MB Buckhead exemplified and re-defined what it means to provide exceptional customer service by catering to the customer and not rather themselves. MB of Buckhead should continue their current business model as it is very refreshing to have the type of experience that I had with them. I am a lifetime customer of MB of Buckhead now not because of the price or the car, but because of their honesty, integrity and the treatment I received during the entire car buying process.Thank you!- Ammar Ahmed

Matthewrclouser

Nov 5, 2011

Tyler was great to work with. Employees nice. Easy to work with. Made me feel special and important. Fair trade in value. Love the Black card program!

pmullings

Nov 2, 2011

The sales experience was delightful. I was impressed with the level of integrity and the committment to customer service. Art was very knowledgeable, patient and thorough. Nic was honest and thorough. Karleen was knowledgeable and very helpful when it came time to explore the electronic capabilities of the ML 350. Bryan was thorough and helpful as he explored the many additional options that were available. Although the drive to the dealership is 45 minutes (I pass other MB dealers on the way), it's worth the extra time. This is a quality operation.

dexterraimey

Nov 1, 2011

Great customer service from the entire team! Chad and Jason was very helpful in my decision making process. Also, Chris was displayed patience teaching the many gadgets on the car.

Israael1

Nov 1, 2011

It was very pleased with the whole process from beginning to end. It was truly a pleasant experience. I was treated with the utmost respect all in very timely manner.

bwhitaker3

Oct 31, 2011

Over all experiance with Mercedes-Benz of Buckhead was great. This is my second car I have bought from them and when we go for another Mercedes we will go M B of Buckhead.

dbrice

Oct 31, 2011

It was a great experience. I really enjoyed working with Carol Davis. She recognized my needs and helped me find the car I was looking for during my purchase. I went in looking for an E350 but left with a CLS550. Had not even considered it but she was able to recognize my needs a guide me in the right direction. She did a great job.

adviser

Oct 23, 2011

I am very excited about my new Mercedes. My salesperson was Frederick Watkins, who was personable, knowledgeable, and charismatic. He made the visit pleasant and pressure-free. I would certainly encourage friends to look him up if they choose to purchase a Mercedes.

BrianLove

Oct 22, 2011

Every time I go I just feel like they are amazingly customer unfriendly. Every interaction is difficult - from shopping for cars, trying to work on a lease buy out, to general service on the warrantied car we currently lease. Each of the interactions is so hard to get someone to talk to, someone to give a straight answer, and someone to just generally act like they give a darned about me as a customer. The first question to my service advisor is typically met with a 'we can't do that' or 'you will have to come back again' or 'you will have to talk to someone else who is not available' (and never call me back. Every time I leave I'm annoyed at them. Going forward, I'm just using them for warranty work. Else I will go to another general mechanic for regular maintenance and deal with my current financing and/or new car purchasing at RBM. I agree with the other reviews that they exude an arrogance and cockiness that isn't warranted.

NotBuckheadEnoughForMBOB

Oct 19, 2011

For showing up in flip-flops and jeans and driving my family's old hand-me-down Mercedes, I was treated like a second-class citizen here. I am a medical trainee who lacks the time and energy to get dressed up for a trip to the car dealership; and frankly, I don't believe I should be required to be dressed Buckhead-appropriate to get my car fixed or to be treated with respect as a paying customer. Over the course of our interactions, Duane Udo made numerous inappropriate remarks about my medical trainee status and incorrect assumptions about my financial status, commenting on more than one occasion that I should be thankful that he was "saving me a dime". Saving a dime for the "poor" medical trainee serves as quite a convenient cover for failure to diagnose whatever underlying issue has necessitated seven batteries, two alternators, and a windshield wiper motor in just two years. Duane actually had the nerve to repeatedly insist that if I stopped parking my car at Hartsfield-Jackson and my car was cleaner, I would stop having electrical problems. (Just to clarify, I've never parked at the airport. Additionally, the car was quite clean as it was my 2nd tow to MBOB in a week and they had washed it there at the first repair.)I explained to Duane that contrary to his assumptions, I actually had money and simply lacked the TIME to continually deal with a failing car; I then requested an actual solution instead of his worthless suggestions about airport parking. Duane then backpedaled and said sarcastically that he'd always suspected I was a millionaire. He then began outright lying, as he denied making his previous disparaging remarks about my car's appearance or assumptions about parking locales. At this point I asked him to stop wasting my time and to get me a manager. Duane informed me that no managers would get involved in my situation, and he then HUNG UP on me. Only after I put in a call to COO Paul Tully, who did sound sympathetic and concerned about his employee's rudeness, did Duane call me and apologize. In Duane's apology voicemail, he let me know that he treats all of his customers equally. If this is true, it is extraordinarily concerning.

byrdrebecca59

Oct 17, 2011

Art was very,very soft spoken and veru attentive to what we were looking for. He was professional and informative. I would definitely reccomend him to anyone.Thanks Rebecca Byrd

Pat Allen

Oct 17, 2011

I was very pleased with my overall experience! John contacted me by email that he had exactly what I was looking for (and it was) and I immediately drove 2 hours from Highlands to see it. I was rather apprehensive that it would be different or the price would change but everything was as he said! I like honesty and in a busy profession needed quick results and I found both! Thank you to all who assisted in the sale.Pat AllenHighlands, NC

keskaf

Oct 13, 2011

Tony Nardone and Jon Keller are awesome service advisors. They finally diagnosed an issue that I had with my vehicle that has been annoying me for a while and which has been looked at by 2 other service advisors and one other Mercedes dealer to determine that there was nothing wrong and that the car was functioning normally. They diagnosed the issue and fixed it within one day. Kudos to both Toby and Jon and to MB of Buckhead. I am very happy with their professionalism, service and attention to detail and their customers. I will go to them in the future for any issues that may arise. Great job!

kcstabler

Oct 7, 2011

Phil was a great person to work with at Mervedes of Buckhead. He answered every question I had and was extremely knowledgeable. I would refer any friend of mine directly to him. Perfect sales experience.

Isolde

Oct 5, 2011

William & Mercedes Benz of Buckhead did everything to ensure I got the car I wanted, with the right price and finance option. I am also very pleased with the after service they have promised, I hope they live up to it.

kimsmarsh

Oct 5, 2011

Process was great, easy and FAST. Appreciate the ability to do the entire transaction process by phone, email and fax. I hate to sit in the dealership for 2 hours while sales guys run numbers. Love the car and so far the service has been great!

Wasim81

Oct 5, 2011

Cole is a great guy. He had everything lined up and it did not take me more than 30 minutes to drive with the car. He is professional and very organized ... I will do business with him again for sure.ThanksWasim Abu hadba

xiaojunwen

Oct 5, 2011

Mr. Hiddleson is a very good saleman for your dealership. I am also very satitisfied for what he coud do for me. In the future, I may still buy a vehicle from him.

E11963

Oct 4, 2011

Emily was a pleasure to work with. i felt like we got a great deal. I look forward to driving my Mercedes and working with the staff in Buckhead

Mleu0999

Oct 2, 2011

Natasha was wonderful to work with and answered all of my questions! She was friendly and professional. Great experience! Definitely would refer her to a friend

maybechik

Sep 29, 2011

Will was very friendly and accomodating. I had a tight schedule and he tried his best to move things along as fast as possible while still making sure that he covered all the details that he needed to cover. I had already done my homework based on the information available on the internet and so I had mostly made up my mind about the purchase before I arrived so speed, efficiency and friendliness were the main points I was looking for.

wiltwom

Sep 28, 2011

My wife and I used USAA Buyers Club to initiate our purchase of two (2) 2012 Mercedes-Benz vehicles (SLK 350 & E 350). When we started the process, the 2012 inventory was not yet available. Both Jason and Michael were diligent in their efforts to find the cars that we wanted and deliver them in a timely and professional manner. We have been very pleased thus far with our experience and look forward to many years of professional service as we maintain our vehicles at Mercedes-Benz of Buckhead.

GODBLESSUS

Sep 24, 2011

Mr. Stephen Moore,Great person, very professional, very honest, knowledgeable of his job, and most of all very humble. Needs more of his kind in the business. We enjoyed the experience working with Stephen last week and will highly recommend others to visit him.By going out of his way just to satisfy us, Stephen drove several miles to pick me up in Cobb County while the vehicle was being clean...as yo know everything was ready when we arrived at the Benz Center.Mr. Stephen Moore, over-all a class act, five ***** from us.Great Experience,DL & DLL

CarPros

Sep 23, 2011

I thought that Marc and George did a good job of providing service without being overbearing. They were friendly and attentive. I would recommend them.

katyvalentine

Sep 22, 2011

I honestly couldn't be more complimentary of John and everyone we dealt with at MB Buckhead and would recommend them to anyone. Everything was smooth, timely and exactly what we wanted. thank you.

Nibrucar

Sep 20, 2011

I purchased the car I was looking for with ease and comfort. No high pressure sales tactic lead to this dealer earning my business.Good Experience.

Uricchio

Sep 20, 2011

Fast, polite connection to info by Latoya. Excellent, thorough and personable response and even more detailed information from Cole. He handled all aspects of this somewhat complex out-of-state purchase with details covered and potential problems solved. Many phone calls were needed and he even helped us with transport arrangements. Your closing agent (whose name I have thoughtlessly forgotten) also helped considerably with important suggestions about warranties. Totally satisfying experience! Thanks, Joe Uricchio MD

ryan

Sep 19, 2011

Marc is extremely knowledgeable regarding the car, courteous and very professional. I am enjoyed my purchasing experience and happy to recommend family and friends to him.

MOMMABW

Sep 16, 2011

MR. GARDNER IS CUSTOMER DRIVEN, GREAT PERSONALITY, PEOPLE ORIENTED, AND PROFESSIONAL. HE ESTABLISHES A CARING RELATIONSHIP WITH HIS CUSTOMERS. HE EXHIBITS EXCITEMENT TOWARD WORKING FOR THIS DEALERSHIP. HE SPOKE HIGHLY OF THE OWNER AND MANAGEMENT STAFF AS WELL AS SERVICE PERSONNEL. I HAVE DRIVEN CADILLACS FOR 17 YEARS, BUT NEVER DRIVEN A MERCEDES. MR. GARDNER WITH HIS EXPERTISE MADE A BELIEVER OUT OF ME. I WOULD RECOMMEND MR. GARDNER TO ANYONE WHO IS SEARCHING FOR AN AUTOMOBILE.RESPECTFULLY,BETTY JAMES

hatchell5

Sep 14, 2011

Thanks to all the team members for making my purchase a success. Brian really went the extra mile to assist me. What can I say about George except he's the best. Kevin and Brittany are true assets to your Mercedes team.

joser319

Sep 7, 2011

this is my second time buying a mercedes benz, and the expericence is like no other.our salesman (Phil Black) was very knowledgeable, it was a pleasure.i would recommenend this dealership to anybody.

Michaelthilson

Sep 6, 2011

Overall I had a great experience at this dealership. The overall process from initial contact to drive off took only 1 day. Georgia was great. She was attentive to my requests and hit the nail right on the head with her delivery. She along with Tiffany bent over backwards to make sure I was pleased. I appreciated that. My only recommendation would be giving a gift to customers purchasing a Benz. In the last two purchases I had, I received a fruit basket, blanket and a car washing gift basket.

tarabyrne1

Sep 6, 2011

Chad was very informative and worked well with me. I wasnt sure I wanted to lease a car that day but he made the experience comfortable and non threatening. I now love my new C300.

tarynkaufman82

Sep 2, 2011

This was my second time working with Emily. In 2008 she helped me lease a new C300 and I loved it so much, that as I was approaching the end of the term, I knew I wanted to lease another one from her. I wasn't sure I could get what I wanted, however; I had certain stipulations this time around. I walked in to the dealership prepared to fight for them, thinking I could easily be denied, but Emily didn't even bat a eyelash while intently listening to my needs. I was beyond impressed with her throughout every step of the process. I felt that she genuinely valued my good history with Mercedes, and would do what it took to keep me in the family. She made it all happen and then some, creating a far better outcome than I could have asked for. Emily exceeded my expectations, and although I can only rate her on a 1-5 scale in this survey, she's certainly a 10.

walkervi1

Sep 2, 2011

this was not our first time at the dealership- we were happy with the pricing and the service that was given to us at the time of purchase

mmaggan

Aug 31, 2011

Mike Hirth made the whole process very easy. Great customer service with a very good inventory of vehicles compared to other dealers in the area. Would highly recommend visiting MBOB if you are looking for a new Mercedes.

redbird1948

Aug 31, 2011

George went way beyond the call of duty to make it possible for me to purchase the call. He was so kind and accomadating in all areas. He made explained several things regarding the car and introduced me to Chris so I could come back in and get the training I needed to operate my new car. He made sure I was comfortable before leaving the dealership.

Ensley5948

Aug 29, 2011

This is the 2nd car I've leased from Buckhead Mercedes.Coley made my experience painless and pleasant. I look forward to coming back in 48 months when my lease expires.Thank you!

Mbga

Aug 28, 2011

This was, by far, the smoothest car buying experience yet! Everyone we met at this dealership was super courteous & informative...esp our sales associate, Marc G. Definitely glad Kevin hooked us up with Tiffany, who hooked us up with Marc G & Bryan $ & Chris. What a great team! I would highly recommend this dealership & the above named for anyone purchasing a mb!

yannisg

Aug 26, 2011

I am pleasantly surprised working with Mercedes Buckhead because although they have a wide range of clientele and large inventory, they pay attention to each individual's needs and try to find the best pricing and financing solution. George has been great in listening to my family's needs and work out the best solution for us and that is the reason that I have purchased two vehicles in the last 12 months alone and I am looking forward to a third one by the end of the year! Until now, I was doing only European delivery trying to avoid the sales approach of Mercedes dealers but MB Buckhead has changed my opinion. Thank you.

fredpettigrew

Aug 24, 2011

Mr hill was exceptional in his quality of care; i was to purchase a 2011 e 350 on fri aug 12th,it had been on the showroom floor for awhile. i was detained and not able to pick it up that day. i called mr hill and he encourage me to put a deposit down to hold it and i said it will be there early monday morning. it was sold that saturday when mr hill was off. we both arrived monday to find it gone. mr hill immediately went to work found me a 2012 coming on the water which was a p2 in place of my p1 2011 and worked a fantastic deal to wp which i bought it site unseen. it was more than we expected and my wife's 30th anniversary was perfect thanks to him. i am looking to purchase a 2012 cls at the end of the year with only mr hill. he is family to me and my wife now because of his honesty and hard work.

benclare08

Aug 22, 2011

Our experience (my wife and I) at Mercedes Benz of Buckhead could not have been better. Tyler was extremely knowledgeable about all of the MB products and was able to quickly narrow down which one would provide the specifications we wanted (E350). The overall amazing quality of the MB brand is well reflected in this dealership, not only in the wonderful customer service we received from Tyler and David (financing), but also in the physical layout of the whole site. I rated price as a 4 instead of a 5 because the car we ended up with was higher than the budget we walked in with. However, having driven the car for a few days there is no question that it is worth every penny. I hope to have this car for many years. If the staff at Buckhead and the quality of the product remains the same, My wife and I will be return customers for a long time.

dodson36

Aug 22, 2011

My experience was great. When I arrived, introduced myself; George was walking by, heard my name and was expecting me. I was professionally greeted and treated with dignity and respect during my entirie sales process.Once an agreement was made, I needed transportation back to the facility to pick up my new car. George introduced me to Chris. Chris was exceptional!! He picked me up at home, provided orientation on my vehicle, and he made himself available if I need further assistance. I spoke with Chris the next day for support with syncing the garage door opener.George followed up with me the next day also.I would recommend Mercedes Benz of Buckhead for their excellent customer service!!!

Boyoung1

Aug 18, 2011

Fred is extremely knowledgeable about the cars. He has a genuine fondness for automobiles in general as I do. He is a fun person to talk with about Mercedes', past, present and future. My wife was very pleased with the purchase process as well. This is the 2nd vechicle we have purchased from Mercedes Benz of Buckhead and Fred Watkins. I have been buying cars from the Baranco's since I was 17 and I will continue to purchase whatever they sell.

mayoor

Aug 18, 2011

Michael Hirth was a great salesman in my transition from Acura to Mercedes. He is the greatest. Without any hesitation I will refer friends and family to him and your dealership.

melissamprice

Aug 18, 2011

We had a wonderful experience with the dealership. Our concerns were promptly addressed and all questions answered. I liked the pleasant, down to earth approach. Cole was easy to talk to and was not haughty. I enjoyed my experience and would recommend this dealership to friends!

nolajohn

Aug 15, 2011

This was probably one of the easiest and most positive car shopping experiences that I have ever had. My internet inquiry to Mercedes Benz of Buckhead received a prompt and courteous response from Michael Hirth. I was able to contact Michael by phone with ease. Michael made me feel that my interest in Mercedes Benz of Buckhead was valued, yet did not make me feel pressured at all. In todays economy, price is a big factor in making purchases. I found the lease incentive on the C Class to be attractive enough to make me stay away from BMW and Audi. This is my third Mercedes. I have gone away several times and am glad to be back in the Mercedes family.

DrBrianKahn

Aug 12, 2011

I have purchased my last two cars at RBM Mercedes and never received the level of customer service that Cole Mangrum provided to me as a new customer to Mercedes Benz of Buckhead. His level of knowledge of the CLS 550 allowed me to easily make a decision that day that this car was exactly what I wanted. I appreciate his enthusiasm and look forward to many more years of excellent service and care of my car.

The Nelsons

Aug 8, 2011

We were very pleased with our experience at Mercedes Benz Buckhead, in particular with Coley Mangrum, our salesman. We almost bought a BMW but were so impressed with Mr. Magnum and his knowledge of the E350 that we were ultimately most comfortable with purchasing our new car from him. He has gone above and beyond to ensure we are thoroughly familiar with the intricacies of our new Mercedes.

jbidgood

Aug 5, 2011

Incredible experience with MB of Buckhead. From the first phone call to schedule a test drive (answered by the Sales Manager & personally set up by her), to being greeted by sharply dressed sales professionals, to the fair appraisal of our trade, to the agressive initial pricing offer, to having the perfect vehicle (E350 Sport) in stock and untouched, to the quick sales process, to the very professional and customized walk-through/delivery of our new vehicle, to the pleasant meal at MB Cafe--- until the final handshake, we were impressed and pleased. We felt no need to "dealer shop" once we decided to choose the Mercedes E350 over the BMW 535i. We were sold on the dealer within the first 30 minutes. We are very satisfied with our purchase and look forward to being loyal MB of Buckhead customers for many years and vehicles.Great job gang- truly.Best,Jason & Sara Bidgood(Chad- you were very personable and a pleasure to do business with!)

aconrad

Aug 1, 2011

The entire staff was very friendly and accommodating.. Any issue or question I had was addressed in a timely manner. Chad was thorough on all the information communicated back to me.

eishagirl

Aug 1, 2011

For the past couple of months i have been car shopping. Granted, this helped with my decision to purchase from John.His integity and honesty made it impossible for me to purchase elsewhere.In my household, we have a 2010 BMW 535i and a 2011 Audi A4. Needless to say, i've made MANY trips to those dealerships before adding to our family.Last tuesday, i decided to ask them and another Mercedes dealership for some figures.Needless to say John gave me WOW service online, my husband and i thought i'd be foolish not to go with him.I will never shop any other way again.Thanks John-

mrtenor22

Aug 1, 2011

The Mercedes Benz dealership in Buckhead for the most part provided a positive buying experience for me. The dealership was very clean and inviting and the sales person (Mr. Will Gardner) was most helpful. I went into the dealership to look at a used vehicle which was listed on the website and ended up looking and eventually purchasing the new (2011) Mercedes.

tparkerson3

Aug 1, 2011

Over all a beautiful experience. This is my first Mercedes Benz and I am totally thrilled so far. Very friendly and professional dealership. Thanks for all the professionalism

meechill

Jul 30, 2011

Great experience all around! The process was quick, honest and comfortable. The sales staff was incredibly friendly and I can't say enough great things about the vehicle! Fabulous!

Wiley Ansley

Jul 29, 2011

I have purchased two 2011 Mercedes-Benz from Mercedes-Benz of Buckhead in the last fi ve months-a C300 & a E350. My dealings with Ms. Ashbaugh & Ms.Odom were most pleasant & most professional.

cassie2emily

Jul 28, 2011

I came in to the dealership to buy a used car and thanks to William I walked out with a new car. I had a budget and William was able to get me the price I wanted.

tyhare

Jul 28, 2011

emily was great to work with. I have a friend that has his car serviced at your location so i felt comfortable working with this dealership.

LVacante

Jul 27, 2011

I enjoyed my experience with George, he is very friendly and knowledgable. The service has been very efficient and I am looking forward to our relationship.

wardellDJ

Jul 26, 2011

Everything was great, even if we didn't get our owners manual for the E350, 2011! Mr. Hill said he will take care of miising owners manual.

warren1952

Jul 26, 2011

One of the best car salesman I have ever worked with. Hr represented what Mercedes Benz is all about" Great customer service. I will certainly recommend him to my friends.

malikal5

Jul 22, 2011

They were very fair and forthright. We compared different alternatives, discussed various promotions, and negotiated a trade-in value. During the process, they was very upfront about my options and completed the whole process in a timely manner.

cmjatlanta

Jul 21, 2011

This was my second purchase and we are extremely satisfied. When I realized my former salesperson was no longer at Mercedes I was greeted promptly by Tyler Zimba. Tyler was patient with my questions and made the entire transaction easy, comfortable and delightful. These words are rarely associated with purchasing a car and just one of the reasons we will be back for future purchases. Best of luck and we look forward to seeing you soon.Christopher JonesRoger Smith

pastrin

Jul 21, 2011

Everything went smoothly. Marc stayed after closing on a Sat evening to make this deal work for me. I came into the showroom and I immediately told Marc that I was not sure if I would be buying a Mercedes or BMW. We test drove the car and we came back to work out the deal.

carladowns

Jul 20, 2011

Very quick, smooth process. Coley was very helpful in getting us to a price, with trade, that we could agree on. I would recommend the dealership, as it was very professional.

dwbrooks3

Jul 20, 2011

Mercedes Benz of Buckhead is hands-down the best sales and service I have ever experienced. Recently, I had a flat tire going to a wedding and needless to say, my wife was not very happy. We changed the tire (which was an easy experience) and the next day, took the car to Rick at the dealership. They not only took care of the tire immediately, but also did not charge us since the car was new. It was a very pleasant and somewhat surprise to us that we were not charged. We could not be happier with these guys and would definitely recommend them to anyone either buying or servicing a Mercedes.

kenneth_cherry

Jul 14, 2011

James Jones was simply a very positive, professional yet persistent salesman. He made every step of the way pleasurable and with his boss - Nick. Thank you.

drsolov

Jul 9, 2011

My experience was wonderful at Mercedes of Buckhead and Natasha. I would recommend anyone use her to buy a car. She was knowledgeable, helpful and patient. It was the best car buying experiences I have ever had. Thank you and I look forward to buying years and years of cars with her.

lucyleo

Jul 8, 2011

This was a very friendly experience from the very moment I walked into the door and was greeted in a very professional manner. I was very impressed with the cleanliness of the showroom and the uniformed sales staff. As I proceeded to discuss my buying preferences with Mr. Moore, he demonstrated and extensive knowledge of Mercedes Benz and showed a lot of pride in being employed by the organization. All of my questions were answered thoroughly to include a professionally prepared proposal on the car I was interested in. Mr. Moore paid very close attention to my questions; however, I never felt pressured as I have in many instances in the past. It was the knowledge base, professionalism and friendly environment that led me to purchase at Mercedes Benz of Buckhead as opposed to other options that were available to me.

Chantelle_U1

Jul 7, 2011

After visiting several dealerships throughout the day I found Mercedes Benz of Buckhead to be one of the more professional and helpful dealers around. I felt like I was listened to and respected as a customer and not played games with like many other dealers do, especially with vulnerable looking females.

mpollack

Jul 2, 2011

georgia and the entire staff at buckhead mercedes were great.i'va also had a great experience with my last car, that i bought from georgia, with the the service department.particularly kim si has always been a great service advisor.thanks.

mahesh29

Jul 1, 2011

Michael Hirth and Kevin Deutch have done exceptional service. this is my second purchase from them.Dealership service is also great.we would recommend to our friends.

pthomas001

Jul 1, 2011

Chad Stilla and David Marcellino were extremely professional and friendly. Both effectively communicated the information into user-friendly terms. They both displayed a strong understanding of the business as regards to the selling and financing my car 2010 C300 Mercedes Benz. It was quite obvious that they are both very loyal to the company. In other words, they both displayed a strong sense of purpose in a positive way. They both displayed professional pride and made and excellent impression on me and my husband. I was able to trade in my old vehicle a C-230 Mercedes Benz, purchase a new vehicle and leave with my newly purchased vehicle all in a few hours. It is obvious both are committed to excellence. We truly enjoyed our experience and would highly recommend this dealership to all of our friends in Augusta Ga.Thanks again for the unique, stress free and unmatched excellence. Wayne and Patricia ThomasP.S. I Love My New Car.

joellobel

Jun 30, 2011

My experience,and their friendliness, price, and caring about my purchase, was great and I thank all for making my purchase so easy.Love always,Joel C. Lobel

uswassan

Jun 30, 2011

William Gardner was responsble for getting us a car that we had shortlisted on your website before coming to MB-Buckhead showroom. Throughout our dealing with him in the showroom and CPO wing he was very professional, courteous and honest. Whatever info he did not have, he went to various departments to get it. Even after he made a sale he followed it up with us to make sure that we were happy. We will be delighted to recommend William as well as your beautiful showroom to our friends.We also take this opportunity to thank Chris of technical assistance and Bryan of Finance for their help in our purchase. With our best wishes to your corporation.Mr. & Mrs. Wassan of Johns Creek, GA

am1996

Jun 28, 2011

I am generally not a big fan of leaving negative reviews for companies but feel that in this case it is warranted. I own an ML350, which I took to MB of Buckhead for my first Service A with them. It's a nice dealership with a comfortable waiting area and friendly service.Once Service A was completed, the service advisor went over it with me. He mentioned that I have approximately 20% wear left on my brake pads. I asked him whether it was true for both front and rear and he said yes. He also mentioned that in this case the rotors are getting pretty thin as well, so that once the brake pads wore out, I'd need to replace pads and rotors at the same time. Per my request, he also provided me with an approximate quote for brake pads and rotors replacement for both front and rear.Literally two (2) days later I took my ML350 to RBM of Atlanta for the previously scheduled brake fluid flush. RBM subsequently called to advise me that while the front brake pads did have approximately 20% wear left, the left rear pad was completely worn out, so that the rotor was getting scorched. RBM explained that the brake wear sensor was on the right wheel, which is the reason that it wasn't triggered. They also expressed their surprise that I wasn't told about it during the most recent service.After hearing the news, I left an urgent message with MB of Buckhead's service manager to inquire as to what happened, to ensure that they were aware of the problem and would take steps to prevent this from happening in the future. The message was not returned. I then left another message the following day and finally received a call back from the service manager. He stated that MB of Buckhead does not remove wheels during Service A and would not know anything about the condition of the brakes. I asked him how it was possible, as the service advisor had told me that I had 20% wear left on the pads. He said that the service advisor "does not recall having this conversation." I explained that I find this quite strange, as we had a pretty extensive conversation about it and he even provided me with a quote. The service manager's response to that essentially was that he didn't know and didn't care.I understand that while mistakes like this shouldn't happen, I also realize that I am dealing with humans that do make mistakes. The service advisor's denial of the conversation and the service manager's reaction to the situation greatly compound the gravity of the situation, however. In short, it is one thing to make a mistake. It is quite another to essentially lie about it, fail to own up to it and not see the need to take any corrective actions to prevent this from happening in the future. Given what has taken place, I thought that it would be appropriate to let people know about the situation.

lindamorgan

Jun 27, 2011

Emily did an outstanding job!! Nicole also did a great job getting me financed.I would highly recommend your dealership to everyone I know. This is my second car that I have purchased from Buckhead Mercedez

gilmore11

Jun 23, 2011

The experience purchasing a new vehicle at MB of Buckhead was top notch. We were treated with respect and Tyler listened to everything we wanted, working with us and his management to make it happen.

CWJames

Jun 22, 2011

I recently purchased a CPO Mercedes C300. The sale went very well. John and Ronnie are very professional and made the car buying experience a pleasure. But after signing the sales agreement, things went down hill from there.My car was not clean but John said he would personally pick it up the next morning for cleaning. He did not come. Someone picked it up at lunch time so there wasn't enough time for the car to be cleaned like it should. I was also told that they would put my floormats in the car but they did not. I contacted the salesmen, the CPO manager, the customer service manager, and NO ONE would return my calls or email me back. A week later the manager of the detailing department called and said he would have the car cleaned the way it was supposed to be cleaned and that he would make things right but I would have to wait for him to do that because he was going on vacation. He also stated he would order my floor mats because I have had the car for two weeks and I still don't have them. I was told they are out of stock. I would think a dealership would keep floor mats on hand.The car was sold with dirt on the doors and door jams and grass on the carpet and wax left on the exterior of the car. If I was in sales, I would never expect a customer to accept a car in that condition. It should be spotless.At this point, if I need something done to the car, for instance, there is a broken switch on the door, I don't know who to contact because after the sale, the customer is on their own. No customer service going on at this dealership. I am so disappointed and I would return their car to them just on this experience alone.If you do buy a car at Mercedes of Buckhead, DO NOT LEAVE WITH THE CAR UNTIL YOU ARE COMPLETELY SATISFIED because you will receive no customer service when you drive off the lot.

pamt

Jun 22, 2011

WE WERE VERY PLEASED WITH THE SERVICE, NON-PRESSURE FROM THE SALES DEPARTMENT, THE PRICING WAS GREAT, AND EVRYTHING WAS EXPLAINED IN DETAIL. CHRIS IS THE REASON WE WENT ALL THE WAY OUT THERE AND WE WILL BE BACK FOR ALL FUTURE BUYS. THANK YOU

tdau

Jun 22, 2011

Everyone we worked with was very attentive and accommodating. The negotiation and closing process was very straightforward. Everyone was vert communicative and the Sales Manager was readily available by email for any questions.

mavino

Jun 21, 2011

could not have have asked for a better experience or salesman. George was great, very patient and very knowledgeable about the car. Make my experience a great one.

nhrizik

Jun 21, 2011

The process was very easy and well explained. The offer was fair in terms of the pricing of the car and the additional incentives that were offered.

Catian63

Jun 20, 2011

Wonderful experience! The dealership has a very nice set up for customers. Marc Galassini was very knowledgeable and courteous. I am happy I now own a Mercedes!

nmorris5

Jun 20, 2011

John and the dealership were friendly and easy to work with. Took care of any concerns I had with my certified pre-owned Mercedes.

ThomasPMeyer

Jun 20, 2011

When my wife and I walked in the dealership unknown, Mr Watkins greeted us and from that time on was the best car sales person I have ever delt with.He is the reason we bought in Atlanta and not in our home town of Macon

humerous

Jun 17, 2011

After working in retail design for over 15 years and knowing regardless of interior aesthetics and amenities nothing slips past customer perception and the sales/client experience. Outstanding personable service remains a key component for myself and family. Mercedes-Benz of Buckhead surpassed every expectation including my previous one with Jim Ellis Audi in Marietta.Thank you.

wrensaver

Jun 14, 2011

I was looking for a GL350 which is not a commonly held car. While the sales person was quite helpful on the test drive, the one in stock was sold right before I was going to test drive so I could not drive it. To get the car would require a trade with another dealer. I was told that this was a very difficult car and she was having trouble finding it. Meanwhile I went ahead and obtained financing (to show that I was not a tire-kicker) and I could not get the interest rate from them on what had been approved. I looked myself on autotrader.com and found two in South Carolina and asked her to check on them, she did, and said "those might work" and she'd get back to me. Why should I have to do the leg work to buy a car? In addition I asked specifically about mainenance costs for service A and B and instead of a straight answer got an e-mail forwarded from a service manager about the total over five years. When it came to finally trying to obtain a vehicle, it took a couple of e-mails and almost a week to find out that there were only two that met my criteria - and I'd have to pay the $1200 to get it here plus full sticker. And to add insult to injury, when I sent her an e-mail that said I'd decided to go a different direction, all I got was an "ok!". In the two weeks that I tried to buy a car there, I received one phone call from them; all the rest were instigated by me as were all the e-mails.I think this dealership might be just fine as long as you are buying something in stock and don't ask too many questions; otherwise you may want to look somewhere else.I found another Mercedes dealer in Atlanta who was more than willing to find my car and make a resonable deal. And to find the car in the Southeast took 30 minutes.

lewismedich

Jun 13, 2011

Marc was very helpful. My CLS 550 lease expired this month so I started test driving this past fall in order to find a replacement. I met Marc at that time and he allowed me to drive several cars. He kept in touch and would call when he had a car that he thought would interest me but without the typical pressure to buy now. He was very patient and understanding and eventually he is the one I wanted to buy a car from.

louismay25

Jun 13, 2011

From the onset the sales department was helpful, courteous and friendly. The time it took to go through the process was less than I've experienced in the past. As always the Buckhead Dealership has gone above and beyond the professional services deserving of customers like myself.Thank you,a continupous customer

patrick tyson

Jun 13, 2011

George was wonderful. He was extremely knowledgeable, and his low key and thoughtful approach was effective and very much appreciated. He is a STAR!

rolima

Jun 13, 2011

Emily was extremely professional and helpful. This is our third experience with her and we intend to recommend her services for every close friend planning to buy a car.

TSperduto

Jun 13, 2011

This is my second car through Mercedes of Buckhead and Paul Tully and Emily Stubbs. The extra mile is not the way to describe it in terms of my experience with both. It would have to be the extra two miles and even more than that. No question unanswered. Follow through. Working to find the right car at the right price. Both Paul and Emily stayed with me as we located the right 2011 CLS550. I know they had my best interest as their major concern and really worked very hard to make this deal happen. I cannot say enough good things about their tenacity. 2011 year end is over and the 2012 has a styling change. Finding a new 2011 still unsold was the challenge. In addition they took my calls and responded many times into the evening answwering my questions and helping me understand. I cannot thank them enough. In addition they gave my wise decisions in terms of wheel warranty, chroming or not chroming the wheels. They really made sense to me to forego the chroming and to maintain the integrity of the wheel and the insurance. Again, my best interest.You have two winners there and the one last thing even more important than the rest is trust. I trust Paul and Emily. I trust them to do the right thing. This is not something a car salesperson gets automatically but must earn. They are not the stereotypical car salesperson. They broke that mold and win with their honesty and ethics.Thanks to both of them for helping me make a difficult decision and making it so it is financially right.

RicParrish

Jun 10, 2011

I have leased three vehicles through Natasha, this being my fourth. I thoroughly enjoy working with Natasha and Tiffany. They turn a "typically" not so pleasant situation into a very pleasurable experience. I actually look forward to my next lease turn in! I highly recommend M-B of Buckhead as the best dealership I have ever experienced!

swiftc

Jun 10, 2011

My experience with Cole was very professional and detailed oriented. He knew exactly what information to give me prior to me asking questions. Cole explained all financial options in full detail.

Lamborders

Jun 4, 2011

My experience at Mercedes Benz of Buckhead was great. Phil Black is a pleasure to work with and is a straight shooter. He does not waste your time with a lot of fluff and he is trust worthy. I love the vehicle and could have purchased it at any number of dealerships. For me, great customer service makes all the difference and Phil Black is an embodiment of great customer service. Good job MB of Buckhead.LLC

exporer

Jun 3, 2011

Phil was very helpful and took care of all of our needs. He made the sales process very easy and hassle-free. We love the car. We would recommend Phil to our friends who interested in Mercedes. Also, the USAA process was awesome and we very much appreciated the fact that Mercedes works with USAA.

mhalbreich

Jun 3, 2011

I have been driving a Jaquar for the past three years and was considering getting another one. I spoke with Natasha just to see what was available in cars, features, prices and service from Mercedes. She gave me a wonderful overview of the new cars available, she answered all of my questions and was so helpful I went to see her and look at the cars. Once there she put together a package that included everything I wanted at a price I was thrilled with. I would recommend her to anyone who is looking for an honest, knowledgable and helpful sales person.

Kody Sherlock

Jun 2, 2011

The salesmanship, quality and prices were perfect! Every detail on my purchase was explaned very thouroghly! I could not have have asked for a better experience or salesman and most defiantly will be dealing with John at Mercedes of Buckhead in the future!

billduffey

May 31, 2011

A great, professional purchase experience. Salesperson told me of an incentive to which I was entitled after he learned I had prior active military duty. The dealership is very service oriented and the people are authentically friendly. Best of all the dealership is close to home.

fourplay06

May 27, 2011

Will Gardner gave exceptional service and made the experience pleasant. He was knowledgable and very responsive to my needs and concerns. He stayed late on a Saturday to ensure the deal was completed. I was very pleased to have his assistance. I would recommend him to family/friends.

laragoza

May 27, 2011

i was greeted by customers service and managers alike, all were professional and courteous. Ronnie was courteous from the start of our business. their was no run around as i have experienced in other dealerships. pricing was fair, and negotiations were fast. my overall experience with everyone was excellent nice job.

zdrahal

May 27, 2011

Professional environment, no-pressure sales approach, quality product as expected from MBZ. Overall a great purchasing experience. Staff was courteous and patient. All pre-owned vehicles were kept in perfect condition. Very satisfied with the experience.

lastonecipher

May 25, 2011

EVERYONE at Mercedes Benz of Buckhead made me feel welcome and important. The entire dealership is very polished, professional and top notch. Every question that I had was answered completely and specifically. I will definitely give them my business in the future!

darshindantara

May 23, 2011

Overall my experience was really good. The sales person was friendly and responsive to all my questions and I was really happy with the sales pitch for all the cars. I would recommend the dealership to other friends for sure. The price was in my budget and you made sure that I could fit it in. I would rate the overall experience as a 4.8/5. Thank you for all your help with me getting my first Mercedes - Benz

Dorseybrady

May 23, 2011

Everyone I encountered was friendly and informative. George was great, very patient and very knowledgeable about his products. Chris was very informed and most informative about the technical aspects of the vehicle. David made the financial aspects of the transaction as painless as it could be. Thus far it has been a good experience thus far and we look forward to even better as we move forward with our partnership with you in the coming months and years.

lenore_conroy

May 21, 2011

I was really dreading this experience after so many unpleasant new car buying interactions in the past. MB of Buckhead is light years ahead of every other dealership in creating an environment that makes buying a new car a respectful and efficient process. Highest marks to Michael Hirth who handled the sale. And also to David for closing on it.

lwelman

May 17, 2011

Car buying, especially a used vehicle, can admittedly be a bit intimidating to those of us who are not in the business. The staff at MB-Buckhead made this a painless experience...one I dare to say I even enjoyed! Chad Silla was extremely helpful with answering my car-related inquiries as well as making the negotiating process as honest and comfortable as possible. The detail shop and the gentleman who did the auto-body work (to fix minor imperfections) did an outstanding job. My new/used car looked fabulous when I picked it up. Overall, the MB-Buckhead customer service was just as it should be for any business. I will definitely consider MB-Buckhead for future auto purchases. Thanks!

malarney

May 17, 2011

All of my questions were answered thoroughly and in a timely manner.All employees were friendly and helpful but always remained extremely professional.I never felt rushed or pressed to make a decision on a car - this was very important to me.I was very impressed with the amount of time spent on making me familiar with the car and the services available to me as a new customer.

tracywildeyroberts

May 16, 2011

I had a wonderful experience throughout the entire process. Emily was fantastic! I really enjoyed meeting Paul and everyone took great care of me. I absolutely love my car and I feel like I got a great deal. I will be back for service and I will definitely recommend MB of Buckhead to friends. Thanks for everything.

bsabrin

May 9, 2011

Several things that we were told about the car turned out to be false. We were told the car had parking sensors, but it does not. It has a back-up camera but no parking sensors. In addition, I was told that Maddie was approved for the loan but at a higher interest rate, but I am the primary on the car. If the price of the car was not very good, there is not a chance I would have done business with Natasha. I will never buy nor recommend anyone buying a car from her, as I believe she is unethical. She misled us several times.

cstrawser

May 9, 2011

Cole is terrific! He was friendly, easy to work with and very knowledgeable. He guided us through the process with ease. It was a most pleasurable car leasing experience and I will certainly recommend Cole to others. The only thing better than Cole in this process was my new E350!

rmdardenlawyer

May 9, 2011

John is the most professional sales rep I have ever dealt with-this guy is great! I emailed him and told him what I wanted and he delivered. He sold me a car last year and the service was great-again, a great experience. I would highly recommend this dealership to anyone.

abnrgr

May 5, 2011

Outstanding Salesmanship & courtesy.Great job in teaching the command system.Salesman fully aware of all the E 350's functions.Car was in perfect condition.The dealership , itself, is an amazing place with Cafe and service dept.I've also ordered another Mercedes from this dealership.

Dubber

May 5, 2011

It was a very pleasant experience to make our deal with the very knowledgeable Mr. Galassini. He greeted us the moment we arrived with a friendly and personable attitude. He explained in detail the functions of the new car. We look forward to seeing him on our next visit.

kfrontin

May 5, 2011

Great customer service and low stress sales pitch.Friendly and helpful staff. Great display in showroom. also like the indoor inventory of vehicles. The sales person made every attempt at making us as comfortable as possible. The dealership is also kids friendly.

cfkrauth

May 3, 2011

Michael was very knowledgeable about all the models we test-drove. He was very helpful and knew the answers to my questions regarding financing. We were able to have lunch while they prepared our new ML350 as Mercedes of Buckhead has a cafe on site. Lastly, Michael went over in detail all of the features at time of delivery.

condra7749

May 3, 2011

Shannon was very professional and did a great job handling all the aspects for the sale and return of the lease car previously owned. will definitely be in contact with him for our next purchase. Shannon was on top of all parts of the sale including the financial paperwork being processed and helping with the return of the lease car going back to AUDI. Thanks Shannon!

lmbward

May 3, 2011

My lease on a Lexus was due and I decided to look at several other vehicles, including Mercedes-Benz. I began my search via the internet and John Hiddleson contacted me immediately. When I went to the Buckhead dealership, Will Gardner and John Hiddleson were both extremely informative and helpful. Will worked with me and I leased an E350. My experience with the Buckhead dealership, and especially Will, was exceptional. His knowledge and professionalism were greatly appreciated. I hope that my future dealings with them and the service department will be as good an experience.Kind Regards,Linda Ward

Drice27

May 2, 2011

Michael made the buying experience very efficient and pleasurable. He was very thorough and never pushed any vehicle. He was very transparent in the price negotiations.When I took delivery, he took the time to explain every detail of the car and answered every question. I never felt rushed and left with confidence that I understood the total operation of the car.

kellybarge

May 2, 2011

From first greeting, through explanation of car's features and test drive, and negotiations on purchase details, Will and Jason were exceptionally informed, engaged and helpful as we worked towards an agreeable deal. We are pleased with the car, with the financial arrangements, the detailing, and our first few days with the car at home. Our experience with all the personnel and with the dealership has been very positive.

vent4214

Apr 29, 2011

Emilly was great but I'm waiting for Jason's response in reference to selling me a vehicle and within 24 hours my transmission experience problems. I've emailed Emilly and she forwarded my response/proposal to Jason 24 hours ago, still no response. This is highly unacceptable when dealing with a reputable company. Jason has until COB today to contact before I reach put to Paul Tully for a resolution.

dmcswain

Apr 27, 2011

Mr. Mangrum was extremely helpful in arranging for the purchase of our car. We were out of town during this transacation and he handled everything. Mr. Mangrum coordinated all aspects of our purchase and even delivered the car to my office. I would work with Mr. Mangrum again in the future. We look forward to enjoying our new car.

verdunforest

Apr 26, 2011

Natasha did an outstanding job in helping us find the perfect car! We were looking at a couple of different options when arrived and Natasha did a great job showing us the alternatives until we found something we both really liked. She was very patient and flexible.

bigj1024

Apr 20, 2011

I am beyond pleased with my experience dealing with this Mercedes Benz dealership and Mr. Watkins. I am a first time customer to the Mercedes Benz name and am extremely impressed. My parents have both owned a Mercedes as well as my grandparents and were 100% right in what to expect from this type of luxury automobile. I worked with one of the employees Mr. Watkins who was extremely knowledgeable in all models and was able to narrow down my choices to exactly fit my need. Everything that Mr. Watkins informed me of was spot on and am definitely going to be recommending this dealership and Mr. Watkins to many of my colleagues and friends. I also will definitely be a returning customer for years down the road. Thank you all for your hard work and making my first experience with Mercedes Benz one I will never forget.Sincerely,Dr. John W Burton Jr

DARlingOT

Apr 19, 2011

The entire experience was great. Everone was courteous and went above and beyond. I love the car and the dealership was a great choice. I have had great customer service to follow up via email and phone. Very impressed and would recommend Merecedes as a car and Mercades of Buckhead as a dealership.

lidiloo

Apr 18, 2011

Cole and Emily were very helpful and made our trip to Mercedes Benz enjoyable. They are very familiar with the vehicle that they sold us and answered all questions quickly and efficiently. It was a pleasure doing business with them and we would deal with Cole and Emilly again when we buy our next vehicle.

RMD2323

Apr 18, 2011

Cole was very instrumental in my decision to purchase from the dealership. He was very professional in showing the cars and explainingthe options in detail. He made the experience very positive in every way.I found the negotiation easy and fair.I would be very comfortable recommending the dealership to friends and family.

stringer

Apr 18, 2011

I was wanting these features for a long time:(1) Keyless access (with key backup);(2) Keyless ignition (with key backup);(3) Compass headings;(4) Reading lights;(5) Rear seat entertainment system;(6) Backup camera;(7) All of continental US and part of Canada and Mexico on the Navigator;(8) Proximity alarm;(9) Blind spot sensor.

Jbabineaux

Apr 16, 2011

John is a great person, he was very helpful in so many ways and made the transaction smoove as possible. This is the second car I brought from him and the service always get better. Not only John but everybody in the dealership was very friendly and out going to my wife and I. Thanks Mercedes of Buckhead

patselkirk

Apr 15, 2011

I was called back in a very timely manner with all the information about the vehicle I was looking for so I traveled from Pensacola Florida and got very Professional service from John Hiddleson...he was very conscientious of our time. We feel we got a great price on the SUV we were looking for and feel we got a fair price on our trade.

bud acken

Apr 8, 2011

From the moment my wife and I entered the dealership we both had the feeling that this was, most likely, going to be a pleasurable experience. Phil Black was cordial, friendly, confident and very knowledgeable about the product we were interested in. I have been a Mercedes owner since 1975, and Phil Black is without a doubt the best Sales Representative I have encountered to date. He knows his product exceptionally well and knows how to communicate his knowledge to the customer. One of the things I liked most about Phil was that I had told him we were primarily just looking as we were loyal to another dealership that we had a long relationship with; he indicated he understood our position and respected it, but at the same time he asked me (after we had qualified which class of MB we were most interested in) what it would take for us to do buisiness with him. I liked that. I told him what it would take and he made it happen. We buy a lot of cars and you can be assured that Phil and Buckhead MB will have a crack at all of our future business.David Maldonado, Chris Dunn, and Anthony Graham are other employees we worked with at the dealership. They all were very professional and interested in our business.We look forward to visiting the dealership when we are in the Atlanta area.

glenncason

Apr 8, 2011

I was unsure at first, but customer service and satisfaction really is #1 priority. They answered every question, took their time and were not rushed, gave me full attention, and had a thorough product knowledge. I left the dealership with a great CPO car, great finance rate, 2 customizations, and confidence I had purchased my car at the right dealership.

scjones

Apr 8, 2011

Natasha not only provided us with personal and complete service but she also was very knowledgeable and trustworthy. Our day was just what buying a luxury vehicle should be like. We would definitely work with Natasha again and plan on staying with Mercedes Benz of Buckhead.

dmccrary1

Apr 7, 2011

We have worked with this dealership over time and will to do so. Mr. Watkins has been accessible,knowledgeable, and patient with us as we made this recent purchase. The rating reflects our experiences with Mercedes Benz of Buckhead. We have received good service and the service advisor has always been approachable and understands customers and the Mercedes automobile. This rating also includes past and present experiences with our previous 2004 S430 Mercedes automobile and our current one so far.

DebYounginer

Apr 6, 2011

From the first moment I walked through the doors the service was incredible! I appreciated the level of professionalism and class that I experienced at Mercedes Benz of Buckhead. Special thanks to Mr. Michael Goggins for such a great referral. I left the dealership feeling like my business is important and appreciated.

sabrinalt

Apr 6, 2011

Cynthia was great and easy to work with!! Very pleasurable experience! There was no haggle in the pricing and she found just the car I wanted with all of the upgrades that was exactly in my price range. I'm really loving me car, it's only been a week, but I love every minute of driving it!

mahesh29

Mar 28, 2011

Great people and great service.we would recommend to all our friends and family.hopefully in future we would use the dealership for our next auto purchases.we would also like to use for further service as well.we wish you very successful business.Thanks.

wesley debnam

Mar 28, 2011

Micahel was a great person to work with. I enjoyed his profesionalism and straight talk. Appreciated not having to endure gamesmanship. This was probaly my least painful car buying experience in years. I would recommend this dealership and will consider the dealer in the future.

smorales

Mar 27, 2011

The level of professionalism and genuine care about the consumer is not comparable with any other dealership that I visited during my search for my current new vehicle. William was a wealth of information and was very customer service oriented. He wanted to make my "big purchase" as pleasant as possible. I went in with every intention of just window shopping, but the sales team made me an offer I just couldn't refuse. Then after my purchase, William went even further with acquainting me with the dealership,introducing me to members of the service and finance departments. In my past automotive purchase experiences, that is where the contact ended. Not so for Mercedes of Buckhead. Kevin made sure that my other requests were made in a timely fashion and made an appointment that was convenient for me. As well as, followed up with me concerning other things that we discussed. In all, I would recommend Mercedes of Buckhead hands down to any one wishing to purchase from a dealership that cares about its customers.

wstephens

Mar 23, 2011

Mr. Gardner and the entire staff at Mercedes Benz of Buckhead show great professionlism and knowledge in makeing my experience their one of the best I have ever had in purchashing a vehicle. A very friendly and comfortable enviornment was give at eash venue. Thanks Mr. Gardner and staff.

rersupra

Mar 22, 2011

Sales transaction was handled smoothly and promptly. Price was fair on new car and good value was provided on trade. All inquiries were handled quickly, efficiently, and all requested information provided. Extensive time spent after purchase explaining the car and all of its features. After sales followup took place and was appreciated.

haileyp07

Mar 14, 2011

I gave Emily all fives because she did a terrific job. Every questioned I anticipated asking she answered before I even asked. She was very knowledgeable and not too pushy. I would defintely recommend her to anyone looking to buy a new car! I had a wonderful overall experience.

Dominik Endler

Mar 13, 2011

Again, exceptional service of Mercedes Benz of Buckhead and especially George Kaneiwa.Total appearance of Mercedes Buckhead is special on international level. George Kaneiwa isa trusful person and takes customer service serious. After service with our first car was alsovery good so far. I only can recommend this dealership.

owens9558

Mar 12, 2011

The sales associates at MB of Buckhead were highly professional, courteous and knowledgeable regarding the vehicles and packages. They patiently showed me several vehicles until I finally decided upon the vehicle that I wanted to purchase. Throughout the process, they treated me like a valued customer. The instant transaction represents the third vehicle that I have obtained from MB of Buckhead, and all of my vehicle servicing has been performed at their service department with Jason King. I am a loyal customer of the dealership because I have always enjoyed excellent customer service there. MB of Buckhead & its sales and service associates should receive official recognition for their impeccable customer service!

ragarber

Mar 11, 2011

Emily was great. She made the experience quick and easy. She was knowledgeable, responsive, and very helpful in helping me understand various purchase/lease options.. Additionally the delivery and paperwork execution were equally expeditious. I will recommend her and the dealership to my friends and colleagues.

jackiegiles

Feb 28, 2011

Friendly and knowledgeable sales associate. Mr. Marbury was able to share various options that I had not considered such as financing and pricing. It was a pleasure to work with Mr. Marbury. I also completed an online application and an associate contacted me immediately to schedule a vist and followed up with a phone call the day before. Customer service was a plus for choosing this dealership.

iisaacson

Feb 27, 2011

This was a challenging deal as I had a very strong pre-existing 30 year sales relationship/friendship(multiple vehicles) with another local dealer; yet Buckhead Mercedes has been my serrivce dealer since they were founded and Buckhead had the vehicle I was seeking. Additonally my brother is a high line wholesaler in South Florida, thus I am perhaps more than the "average knowledge base" consumer. This made the "deal" less than optimally easy nor highly profitable for MBB/Allison and that tension at times was palpable. All dealers/sales peoplestirve for an easy, profitable quic "burning gas" deal; and this was not true in this transaction. All that as a given, Allison performed admirably and the deal got done.

sabrinapitt

Feb 27, 2011

The customer service was great. The team answered my questions and got me a great deal on a new vehicle. I did not have to shop all over Georgia for the vehicle. I just told them what I was looking for and the price and they were able to deliver. William made purchasing the vehicle easy and painless.

kingbe2

Feb 25, 2011

Excellent service, very knowledgeable and personable gentleman.Not only did he answer all my questions, and I had many, he also took the time to explain details about AMG that were even more helpful to me.Made for a rewarding experience overall.I believe Fred is an asset to your dealership.

margann

Feb 25, 2011

Allen greeted us with a firm handshake and a genuine warm smile. This was very impressive. He was very patient and focused. The vehile features and options were intelligently explained and demonstrated. All our questions were patiently answered.He allowed us to make a decision without pressure. This was an enjoyable experience.Allen was professional.

smoore9872

Feb 23, 2011

I traded in my car for a 2011 E-350 Coupe on December 21, 2010. Up until now I still have not received my registration yet. I have called the person in charge of tags and title three times and he refuses to return my call. My thirty day tag ran out becuase he never filed my paperwork with DMV. How do I know this? I called DMV and they told me it was never submitted until the day before my thirty day tag expired.My tag was finally registered and I still have not received my registration from the dealership yet. It is now two months since I purchased the vehicle and I am trying to figure out if this is done to all customers. I will never go there again ever for anything.

mshall99

Feb 22, 2011

I had a wonderful experience with Kevin Ingold. He was very helpful and knowledgeable on the automatic starter I had installed in my vehicle. I also was having some concerns about my previously installed bluetooth transmitter, and Kevin went above and beyond to assist me. I love my vehicle especially with these special installations...I am looking forward to speaking with Kevin in the near future to inquire about an updated navigation DVD.

Rob Whitist

Feb 22, 2011

From the initial meeting until driving out with the new car every step of the transaction was handled with the utmost professionalism the Mercedes name deserves. In every case the Buckhead team did what was "right" in the name of the customer and the dealership.

Paul O'Leary

Feb 14, 2011

George is very personable and friendly; he offered suggestions and advice pertinent to my particular needs, I was not exposed to an excess of extraneous baloney. Time and money are the critical elements of the purchase. I would return to George for future purchases and refer friends to him because of my first experience.

rmartiny

Feb 11, 2011

I'm a former BMW owner and walked into the dealership with no expectation of buying but to just learn more about both the C and E series. I determined with Cynthia that the C series was the best fit for my needs and the dealership had the perfect vehicle on the lot. She stayed late until after the dealership was closed for some time to ensure I was satisfied and review in detail the vehicle with. I think we were the last two to leave and she by no means rushed me out the door at the end on a Saturday.The vehicle and dealership are top notch.Thanks!

wsbanks050668

Feb 10, 2011

To Whom It May Concern, I have not had a lot of experience in buying a new car. This is my second new car in 15 years. Mr. Michael made the experience of purchasing a Mercedes-Benz a very enjoyable and satisfying experience. I belong to the Mercedes-Benz's family now, and I will never drive or purchase a car unless it is a Mercedes-Benz and purchased from Buckhead Mercedes' dealership. They treat you with so much courtesy and respect that it makes it impossible to buy from another dealership. Once you have driven a Mercedes -Benz, all other cars are like riding in a horse and buggy.

royki

Feb 7, 2011

Emily's service was outstanding -- in terms of assessing our needs and providing us the right info and time to make the decision time, in working with us on pricing options, and with her after-sales support and advice. I'd recommend her to everyone I know. I also hope to purchase another after my lease runs out, and I will ask to work with Emily if she is still there.

markknig

Feb 1, 2011

Fast and friendly service. Competitive pricing and a GREAT atmosphere. The sales person (Marc), worked with me for several days and trying to find the right fit (both, type of car, amenities and pricing). I was able to do most of the negotiating through email and phone calls which was a big time saver for me. I would definately recommend this dealorship to friends and family looking to buy a mercedes in the future.

mattcash

Jan 28, 2011

Service was great, Allison was super helpful and kept on top of things in order to get me what I feel was a great deal. I appreciate her dedication to gettting the price I was looking for, even with my busy schedule she kept up with me and continued to keep in contact to make sure I was satisfied with the offer.

jagdog

Jan 18, 2011

I had done my homework on the internet and with other dealers and had prepared written notes for what I thought might be a protracted negotiating session. I was interested in trading my wife's CLK cabriolet for a newer one. We made an appointment to see a very nice Certified late model CLK and to my surprise and my wife's delight, Mr. Hirth agreed with my assessment of the deal and simply made it happen. We have never had a nicer experience buying a car. Thanks for all your help!

MLSealey

Jan 11, 2011

My husband and I have recently moved to the Metro Atlants area, my husband drives an S500 and our real estate agent recommend the Buckhead dealership. We have had his car serviced here and on our last visit we decided to go into the showroom and inquire about the GLK 350. We had been into the showroom months earlier but I had not decided what I wanted to do regarding the upcoming ending of my Lexus lease. On January 6, after speaking with Will and test driving the GLK, I made the decision that a Mercedes would be my next vehicle. Needless to say, I'm very happy with my decision and look forward to future visits at Mercedes Benz of Buckhead.

mjcollier

Jan 4, 2011

The purchase of a New 2011 Merceds-benz was made into a life altering experience. Never have I had such a positive experience when making a vehicle purchase. The usual gamemanship was replaced by a pleasant afternoon and I truly feel like a member of the Mercedes-Benz of Buckhead family. My sales person Ms Natasha Altman never appreared rushed or frantic despite the amount of activity that was present at the time. She did not stop working after making the sale. She throughly orientated me to the vehicle and was even removing windows stickers and replacing Tags after she discovered that the service department had closed before her customer (me) was ready to depart. She was very happy to repeat the orientation the next day for my very excited wife. At no time was her attention not focused on making this vehicle purchase a pleasant experience. She explained the Mercedes-Benz of Buckhead Partnership program and all of it's benefits with infectious enthusiasm. I am very proud to say that Mercedes-benz of Buckhead has a customer for Life. I truly believe that this level of service exceeds that of not just other Mercedes dealers but any -other dealership that I have purchased a vehicle from in the past.Thank you for all that you do!M J Collier MD

desire51

Jan 2, 2011

Phillip was a fantastic sales person. He always listens and understands the needs for my family. He also makes sure that we don't over extend ourselves. Since we have a growing family he makes sure that my husband has a car that works for both work and his overall lifestyle and myself.

Kolojay

Dec 31, 2010

My experience with this delaership was unplanned - and still was an EXCEPTIONAL EXPERIENCE!Driving home this week, I had a flat tire...I was 1 1/2 miles from home, so decied to head that way. Of course I didn't make it - and found myself in front of the Buckhead Mercedes dealership, which seemed like a good place to stop and ask for help....and help they did!I met a young lady in the Service department, explained my situation, aqnd asked if I could speak to a Manager. She quickly guided me down the hall to an unsuspecting gentleman. It was approximately 5:50 p.m., and little did I know that they were preparing to close shop at 6:00. After briefly explaining my situation, and acknowledging that the car in question was not even a Mercedes (it is a Lexus), the Manager requested to have two Service Techs go out to where I was parked, and within 5 minutes, my spare was on, the flat was in the trunk, and I was back on my way.Needless to say, the Buckhead Mercedes employees displayed exceptional customer service when I was in need - they never blinked an eye to assist, and willingly helped me! I've since told this same story to countless friends & family members - and wanted to share it with each of you through this on-line customer comment section...they are a first class organization!Thanks, Buckhead Mercedes employees!!

landworthexchange

Dec 28, 2010

Overall pretty good experience. I dont have any complaints. They met my price and delivered a good quality used automobile. They did not attempt to "high" pressure sale us. We took a couple of days and came back and made the purchase. They were very thorough in orienting us with our new automobile.

bgame

Dec 27, 2010

Overall, my experience with Buckhead Mercedes was very positive. I left with the feeling that Both Georgia and Tiffany worked to provide me with the vest terms available. As a repeat customer, I feel like they really value my business and worked hard to retain it. I have recommended Buckhead Mercedes to friends, family and business associates, and those that have bought or leased from Bickhead have enjoyed similar experiences. Thanks again Georgia and Tiffany!

MBcustomer1111

Dec 23, 2010

Purchased a CPO GL320 on a trade. Despite being obligated by law to charge me tax on this out of state transaction, and telling me three times and in writing that they did include the sales tax, I learned when I went to register the car in my home state, that only $350 of tax had been sent to the state. So, their error resulted in me having to unexpectedly fork out another $2400 in taxes. Not a great surprise. I must say, that despite their error and their lack of commitment to fix their mistake, everyone I dealt with were very nice people. Just wish they honored their word.

lorib4044

Dec 19, 2010

I enjoyed working with Georgia and Emily on purchasing my new car. They were a great team. Emily went above and beyond to fulfill our needs as a family. They were very responsive when we called to make an appointment. They ordered the add-ons as promised. The car electronic system still has some issues which I am going back in next week to resolve. This is a pain and I don't understand why it could not be fixed the first time. Everyone is very friendly. I do like the sales approach - its not as hard as other car dealerships. We were greeted upon entry of the dealership.

TSJones

Dec 9, 2010

My recent experience with Mercedes-Benz of Buckhead was impeccable from inception to delivery to my front door! The salesman assisted me in locating the perfect C-class for my son, who is away in college. He will be home for Christmas and will be taking it back to school. The staff at Mercedes-Benz of Buckhead is customer-friendly, courteous and knowledgeable of the customers needs. The salesman, Philip Black worked diligently in locating a car for my son, as I travel 95% of the time, and didnt have the time to run from dealer to dealer. I was truly amazed at the C240W, which Philip located and how clean it was. They worked with me on a great price and we sealed the deal! Nonetheless, I appreciate them working with me, as I am very persnickety and detailed-oriented. Overall, I would recommend Mercedes-Benz of Buckhead to my colleagues and friends, and currently, take my E-class there for service and receive great service from staff, when I present. I usually deal with Rick Nuzzo, who provides outstanding service and has excellent customer service skills. Keep up the great work over there everyone! :)

JimRobinson

Dec 8, 2010

Mercedes-Benz of Buckhead and Mr. Michael Goggins provided excellent service when I have taken my car in for repairs. I would highly recommend using Michael Goggins as your service consultant. He does an outstanding job in scheduling your car for repairs and keeping you informed of the necessary repairs that need to be done. The combination of Michael Goggins as your service consultant and Mercedes-Benz of Buckhead puts your mind at ease when you are having repairs done on your car. You know they will be done correctly and on time at a reasonable price.

Dave House

Dec 6, 2010

John was prompt to respond to my web based inquiry regarding the purchase of a new Mercedes. He provided detailed information within a day of my inquiry. His offer was reasonable. His quick response was key to my decision to purchase my new vehicle at Mercedes Buckhead. Once purchased, Christopher Dunn took the time to explain all of the vehicle features which was very helpful.

mefortas

Dec 2, 2010

From the first visit, I was assured by the Sales Manager, Tiffany Odom, that the process would be easy and comfortable. She was correct. My experience was outstanding. The customer service and assurances were well represented. My sales representative was extremely kind and helpful, making sure all of my needs were met. Finally, the Finance Manager, Sharon Thompson, had everything in order when I arrived and the process was quick and easy. Lastly, I was very surprised and encouraged by having my initial meeting with the Sales Manager. She made me feel important from the beginning and assured me the dealership was here to help this process go smoothly. It was impressive and an unexpected pleasure.Thank you Mercedes-Benz of Buckhead.

Judy Whitehead

Nov 27, 2010

This is my fifth Mercedes E class and my third dealership. Hee Soo Hong referred my husband to George Kaneiwa when he told him I would be trading my car soon. George was a pleasure to work with , and I especially appreciate that he did not try to sell me something I did not want - like a bigger engine or bigger car. George answered all questions with knowledge and presented pros and cons to consider when comparing an suv with a sedan. The whole process was very smooth and the price was as expected. George has followed through by phone and email to check on my experience and remind me to activate my mbrace - which I had surely forgotten to do. I'm happy to find such a good car-shopping and servicing experience close to home, and thanks to Hoo Soo Hong for referring us to George.

mcwolfe

Nov 22, 2010

Found CPO vehicle listed on internet. Sent in e-mail inquiry and a few days later I bought vehicle at a fair price. Everyone at dealership very nice and courteous. Michael Hirth and Sharon Thompson worked with me to finalize the deal. Highly recommend.

carolyn11

Nov 15, 2010

John did an outstanding job assisting me with my E350 purchase. I came in to look at one car that I saw online but bought another one I saw there. John answered ALL my questions on both of the cars. He really went over and above assisting me on my purchase. Sharon, in the finance department, had my paperwork done quickly and even made this process painless. Chris, went over indepth, all the specifics of the car-radio, navigation etc. I will still have to review manual but he showed me what it can do-amazing!I am totally satisfied with my experience with your dealership-I would recommend you to others.

Knoxice

Nov 13, 2010

The staff at Mercedes-Benz of Buckhead were totally professional and friendly. I interacted primarily with Mr. William Marbury, Sales. I wasn't prepared to leave with a new car as I was really reviewing various options. However after working with this highly knowledgeable and accommodating staff, I was convinced that my E350 convertible was the right vehicle for me. Everyone, especially Mr. Marbury was patient and addressed all of my questions. I will strongly recommend this dealership to others!

jenndelfante

Nov 12, 2010

Allison was a pleasure to work with and she made the process of buying a new car enjoyable. I would highly recommend her to anyone looking to buy a new Mercedes. We also enjoyed our experience with the dealership in general. Buying our new Mercedes involved a trade-in and they gave us what we thought was a fair trade-in value.

Bugga5

Nov 11, 2010

My experience with the dealership was wonderful. I couldn't have ask for any nicer person to deal with than Bob Worthington. He treated me as important as if I was purchasing a new vehicle. He left no stone unturned and I am pleased to have my Audi.Thanks to all the staff at the dealership I enjoyed my purchase.

santacatarina7

Nov 9, 2010

EVERYTHING WAS GREAT,ONLY AFTER FIRST VISIT,SALESPERSON DID NOT FOLLOW UP. WENT BACK AND HAD CAR THAT I WANTED. ONLY AFTER SHOWING CARFAX,DISCLOSED THAT CAR WAS FROM THE NORTH EAST AREA. HOWEVER,AFTER PURCHASE SALESPERSON, FOLLOWED ME BACK TO MY HOME AND DROVE BACK TO DEALERSHIP,BECAUSE I DID NOT HAVE ANYONE TO ASSIST WITH BRINGING BOTH CARS HOME. THIS WAS A BIG HELP.

daniels

Nov 8, 2010

Cynthia was absolutely great, hands down. We had a wonderful experience from the time we walked through the door until the time we left. We purchased a ML350 and had to do little to no bargaining. Cynthia was accommodating, allowed us the time we needed to make a decision without trying to unnecessarily influence us and most importantly of all, she was professional with a smile. Prior to going to this dealership, we visited many others but never received the quality service we received here. If you are considering purchasing a Mercedes, I recommend you speak with Cynthia because she will make sure your experience is awesome!By the way, we drove from Alabama to this dealership.

sheats04

Oct 18, 2010

Looked for a used MB for over a month, found one with the mileage and price I wanted. Went into the dealership, met Cynthia, took two cars for a test drive and decided to purchase one. The people I met with were nice and I am loving my pre-owned MB E350.

cooksac

Sep 16, 2010

I purchased a 2008 Mercedes Benz C 350 and paid cash for it. I have had to carry my car back to the dealership several times for problems that I have had. Se Kim has not been attentive to my concerns and has continually tried to convince me that the problems that I am having with the car is of fault of mine. Even though, I found out there are some problems that they are waiting on new parts for this car. My car is still under warranty mind you. Then Cynthia Parms has tried to make me believe that the things that the owners manual say is covered is simply not so. I believe in service after the sale and I have received nothing but poor service and excuses to blame me for something that the dealership is responsible for.

John61546

Aug 19, 2010

I put my MB in for a scheduled service and requested a detail/wax while it was at the dealer-I had just been to the bank and left a large amount of cash in an envelope in a map pocket under the front seat---completely forgot about it-After my car was serviced,in preparing my car to be detailed, Neil found the money and had Anthony call me to let me know it had been left in the car and would be put in the safe at the dealership for safe keeping-In this day and age, it is great to know that there are still individuals and organizations that take pride in their service and"in doing the right thing"-Thank you Neil and Anthony

ismaelf

Jun 9, 2010

This dealer will try to reap you off.I'm very disappointed by both, Sales agents as well as Service professionals.Sales representative left me hanging for a few months!! did not return calls, and kept $1,000 of a deposit for a new car!! Deal did not work out but maintenance is even worst.In short, they wanted me to pay for most of the maintenance of my other car, even though I was on a pre-paid maintenance plan. They did not want to cover my last oil change because somehow I was out of the maintenance "warranty". I'm not sure how a pre-paid maintenance plan for your first three visits got turned into a maintenance warranty but surely, sales agents were coming up with senseless stories about how that happened and how, even though I came only 7 days overdue for an oil change due at 36,000 miles with my car only at 30,000, I wasn't supposed to be covered. They tried to fool me for a long time.Finally, when I thought I had the issue resolved, they called me to tell me that two major items that were not done before (because after inspection a year earlier they determined they were ok, but I paid for in my plan of course) needed to be taken care of at this moment, and guess what, they were about $275 and I was out of the "warranty". So after I spent all this money on the service plan, they tried to get the most out of me by not doing what they were supposed to do, and then asking for more money when they had to do it at a different time.This is completely unexpected from a Mercedes-Benz Sales/Service center. I will never come back to this "stealership" for any future purchase, or service.Very disappointed...

atldoc

Nov 12, 2009

on the same car, the price went up when my girlfriend brought it in to be repaired even thoug no extra work was done. ( I brought it in a week earlier)Atlhough, the dealership was no longer willing to sell her the just parts she needed. She would have to buy everything around it too. We went to someone else who didn't try to screw us.

bluemaze01

Jul 24, 2009

I have always taken my MB to RBM of Atlanta but had my car towed to Mercedes of Buckhead after I had an accident. I can not believe the horrible customer service at this dealer. The people act like they work at a Kia dealership. They kept my car 2 weeks and would not give me a loaner car until my insurance approved the work and then they CHARGED me for the loaner!!! They hid the fees as "sublet charges - 300.00!" NEVER go here for sales or service!! The vibe everyone has is almost evil. I can not believe they are still in business. I plan on following up with Juanita Baranco, co-owner of the dealership, but I am sure she could care less. BTW, I had 2 tires and wheels replaced with an alignment and it was 2260.00! Go to RBM, Atlanta's original MB dealership. I could go on and on... I had a friend accompany me both times I was at the dealership to witness the lack of customer response and they could not believe it.

jbirdga

Feb 5, 2008

avoid like the plague - these guys do not know what they are doing!

mfullmer

Oct 15, 2003

Came into dealership while comparing the S430 to the Lexus LS430. Told the salesman that we would like to drive the S430. Salesman was totally obnoxious when we told him had narrowed our choice down to the S and LS. After the salesman told me that "Not all S models come with navigation" and I corrected him, he guided us back to the dealership (while my partner was driving and I had not even had a chance yet) and went on to help another customer.