Mercedes-Benz of Bakersfield reviews

Shari L

Oct 26, 2016

Jesse was a great salesman, from the minute I walked on the lot he was not pushy and answered all of my questions. He made my buying process very smooth and I loved that.

Rudy d

Oct 24, 2016

The process of getting our new Mercedes went so smooth and fast. The salesman helped us till we take the car out and PJ in financing department did an excellent job too.

Frances C

Oct 24, 2016

I always know I will get good service when I go to Mercedes Benz of Bakersfield

J Killion

Oct 21, 2016

Got a great deal after a bunch of haggling. But could have been easier.

MIchelle N

Oct 19, 2016

As being a first time buyer my experience at Mercedes Benz of Bakersfield, was absolutely satisfying.Starting from Lalo who was helpful in explaining all the details about the car before purchasing it, to PJ the financier. Their performance was good and showed no negligence towards the customer..overall their attitude and assistance meet my expectations.

Raquel C

Oct 19, 2016

I always get my car serviced at Sangera Mercedes Benz. The staff always takes good care of me. They always do an awsome job!

Tawnee

Oct 17, 2016

I am very happy with the experience I had at Mercedes-Benz of Bakersfield . I bought the car that I love and got to work with great people there

Felix O

Oct 17, 2016

I came in and bought a vehicle and was astonished by the great customer service given to me by the salesman Javi. I was Hesitant, but thanks to the politeness and professionalism of Javi my car buying experience was amazing I will definitely be recommending the dealership to friends and family!!!

Mel

Oct 6, 2016

We walked through the door and felt at home. Everyone is very kind and willing to do anything for you. The best experience I have ever had buying a car! Everyone was so upfront and honest. So glad we made the very short drive from Tehachapi.

Mary V

Oct 6, 2016

Lalo was the salesman that helped me purchase my vehicle. I can't say enough about how wonderful the buying experience was. Lalo is awesome! He is knowledgeable and fun. . I would recommend this dealership.

Ken B

Sep 29, 2016

I was greeted by professionals who had my car finished in the time frame they said.

James M

Sep 29, 2016

the service dept. is the best around, hands down. great customer service & they make sure you are accommodated timely & the mechanic offers full details on what was done & what needs to be done. their shuttle service is awesome, too. the staff is top notch!

Sheila

Sep 22, 2016

Fast and nice transaction with the sales personnel and the finance manager PJ !very much appreciated

Jane V.

Sep 21, 2016

Didn't feel like a high end dealership that you would expect from a Benz place. People were ok but I felt like I was in Hyundai dealership. You can't beat a Mercedes Benz car- but this dealership felt old and was missing that luxury feeling.

Ryan

Sep 19, 2016

Campbell was an excellent salesman, I was not pressured into anything, he made me feel comfortable. He answered all my questions ...

Jenny

Sep 19, 2016

changed my oil and had my car washed. They all did a great job!

James C

Sep 15, 2016

Easy to buy here. Dylan was very pleasant to deal with and very knowledgeable -- a perfect gentleman. The mercedes-benz cars here are the most beautiful cars in the world. Dont hesitate in spending time at this dealership, the people are genuinely nice and want to help.

Robert

Sep 7, 2016

Phil and Joel are both great to deal with. I definitely appreciate all they do for their customers and the community. Thank You for being so good to me and my friends. Sweet!

Valerie G

Sep 7, 2016

This was the best car buying experience I have ever had.

jack

Aug 25, 2016

Very nice people. Price was better than I thought. But still more than I wanted to pay. Guess I have to step up my game to make these payments lol.

Rudy

Aug 23, 2016

I'll be the first to tell you that I HATE CAR DEALERSHIPS and I've had bad experiences with them in the past. First off my sales person "Surinder" needs an award and should be the employee of the month. I was in the market for a new car because the car that I had was a 2007 and it was showing it's age and since I had bad experiences with dealers in the past I decided to look online. I saw this 2013 Mercedes-Benz that I feel in love with and decided to put in an application. Within minutes I get the first call informing me that they are working on my app. Minutes after that call Surinder calls and begins updating on what's going on. I've played this game before and wasn't expecting much bit throughout the day he called periodically to update me and from that point I was impressed by how genuine and hardworking he was, I've never experienced that before from a dealer. The deal was completed that night and I was shocked. Not only did I get my Mercedes, I got a 2015 to which I wasn't expecting at all. Good job Mercedes Benz Bakersfield

Sherri

Aug 23, 2016

Easiest and best car buying experience I have ever had. My sales rep was Surinder, whom I highly recommend. He made buying a car quick and painless! I told him what I wanted and what I wanted to pay and he made it happen. I would recommend him to anyone looking for a Mercedes-Benz car that doesn't want to be haggled on price. I love this place!

Lloyd A

Aug 22, 2016

Sam was terrific, making the car-buying process painless. I really appreciated that he listened to what I said and didn't try to sell me things that I didn't want. They had all the paperwork ready for me and I was in/out in 30 minutes. I would describe this place as "professional."

Jack M

Aug 22, 2016

I've worked with a lot of service advisers at a lot of dealerships, but Dawn at Mercedes is the best I've encountered. Always pleasant to interact with, super knowledgeable, and genuinely interested in making sure you're taken care of. She remembered my name the second time I came in, after months between service, and details about my vehicle and myself. It may seem like a little thing, but it shows the seriousness with which she approaches customer service.

Sue L

Aug 19, 2016

Campbell made visiting this Mercedes Benz dealership a great amount of fun; no pressure, smiling the entire time, trying hard to cater to all my needs. In a fun Scottish accent. This was very pleasant.

Keith

Aug 19, 2016

I've had really bad experiences before with car dealers, therefore I've always viewed car salesmen as money hungry sharks just waiting for you to slip and eat your bank account whole. This dealership completely changed my perspective on car sales... I was being a hard customer and just stubborn and dense throughout the whole deal and to be honest that was completely unnecessary of me since I got a great deal on a Mercedes-benz, or the best deal I should say, right from the get go.

Maureen O

Aug 18, 2016

i did end up purchasing a car here. i went to another dealership where my family had a long standing history with, but was not qualified for financing. the financing end of my purchase was finalized by pj, like pajamas and she didn't try and sell me a bunch of stuff either. very happy with my experience and would recommend without reservation.

Janie

Aug 18, 2016

Purchased a 2016 Mercedes-Benz C classProfessional, friendly not pushy, great vehicle options, willing to locate the perfect vehicle. Fair trade, fair price. Document process is fast but informative. I have been dealing with Sangera for over 15 years and I always go there first. Owner Damon came out to personally thank me. I could not ask for a better experience.

Mike S

Aug 18, 2016

Mercedes Benz of Bakersfield was considerate, prompt, and restored my faith that there are still people out there that truly understand customer service.

B.T.

Aug 17, 2016

This was the best experience I have ever had at a dealership. Amazing! I didn't know it could be this easy.

Alli H

Aug 17, 2016

This is the fourth car we've bought from Mercedes Bakersfield. Jennifer did a wonderful job of making the process simple and (relatively) quick. I'd recommend talking to him if you're interested in a Mercedes.

Nicole B

Aug 16, 2016

Just purchased second car from Mercedes Benz of Bakersfield. Both sales and service have been fantastic thus far. Phil Turley and John Hoffman make everything very easy. Highly recommended.

Debra D

Aug 16, 2016

Worked with Campbell and Joel on getting in to a nice new Benz. They were very laid back and let me know when new inventory came in. Overall a great experience with them and good overall at the dealership itself. Highly recommend you chat with Campbell as he's responsive through email, phone, and text. His Scottish accent is a hoot.

Scott L

Aug 16, 2016

Quick and easy experience! Go see Phil if you stop in. He will make sure you are taken care of and leave in the car that you desire. The Mercedes team made this an excellent experience!

Cynthia L

Aug 12, 2016

The cars are the best. Go see Campbell, he is the best. He is a Mercedes encyclopedia and will answer all of your questions.

Kristen B

Aug 12, 2016

My husband and I both walked away from our first experience purchasing a used car and we were shocked at the level of customer service we received. This Mercedes-Benz store knows how to treat people.

Linda G.

Aug 11, 2016

My daughter and I had the best car buying experience we could have ever asked for! We were interested in a used car that they advertised. We left our contact info on their website in the evening and the very next morning we were contacted. He said that the car was still available so we went there that afternoon to check it out. He let us take it for a test drive for as long as we wanted and was not pushy in any way. We decided to purchase the vehicle and everything from start to finish went so smoothly. He was so nice and so fair. Such a gentleman! He even put gas and sent it through the car wash for us! Afterwards, my daughter and I talked about how great everything turned out. We are very happy customers and would recommend Mercedes to anyone in the market for another vehicle.

Nicholle

Aug 11, 2016

I had originally called another Mercedes dealership in Valencia to mount a front license plate on my car and they were not helpful. I called this dealership and the people were very helpful. I drove 1 hr in my own car with the mount and they had it installed free of charge within 20 minutes. The waiting room was very clean with refreshments and the person who installed the mount was extremely friendly and helpful. Everyone there was so friendly. Never again Valencia. Bakersfield is my new spot.

Howard H.

Jun 29, 2016

I bought my Mercedes here in 2012 and have had all the service done here. The buying experience was normal enough but I want to comment on the outstanding service department. They do awesome work quickly and I trust them, which is hard to find in other car service & repair shops. My Mercedes has run trouble free since I bought it and have had all the service done here. They have never said or done anything that was even remotely suspicious.

Scott B.

Jun 29, 2016

I have leased several cars from this dealership and have had an excellent experience every time. The service after buying the car has also been outstanding. Mr. Villagomez was highly responsive and helpful in figuring out which options and programs best fit our needs. I recommend going here and asking for Mr. Villagomez if you're in the market for a vehicle.

Jason H

Jun 21, 2016

good place to buy a car. fair price and treated me well.

Brandie G

Jun 7, 2016

From the time I stepped out of my vehicle Jennifer treated me like a friend that she wanted to help, not just a customer to sell. I had a million questions and she was patient and informative, she bent over backwards to make sure I was getting what I wanted and that I was comfortable with the purchase. Jennifer is the reason I completed my search and I will never do business with anyone else. My family came with me to pick up the car and they were also highly impressed with her. These days it is hard to find someone who genuinely cares about the process and Jennifer sure does. In my opinion she is a tremendous asset to your company.

Linda L.

Jun 6, 2016

OK, listen up...we all know that car shopping in general can be a pain in the you know what, but we bought not only ONE but TWO vehicles from Mercedes-Benz of Bakersfield. Why you ask? Two words: Campbell. Cameron. I'm a stickler for doing my research ahead of time...decide what vehicle(s) I like and may want to purchase within my budget then go for it! Campbell knows his stuff. The store is great. Perfect place to buy.

Justin H

Jun 6, 2016

We drove all the way from LA to get the car. The sales person was probably the most honest person I had ever spoken to a car dealership. He was genuine, upfront and completely honest throughout the entire experience.

Faithful52

May 31, 2016

Purchased a vehicle from Mercedes Benz, Bakersfield. Sales Rep Phil Turley was kind, took the time to explain each vehicle's features I was interested in, and remained patient. He even followed up with my family and I to ensure we were satisfied with the vehicle!!

Janet R.

Apr 26, 2016

Had a great time at Mercedes Bakersfield. Phil Turley was an incredible host. Thank you so much for getting me the car that I wanted!

Suzey

Mar 10, 2016

We were going to purchase a Mercedes from another dealership and decided to take the car to Sangera to get their expert opinion on the car. Luckily for us, we were led to Surinder Mangat, who was so polite and helpful. The car was a bust, but Surinder took our information and told us he would call us if the car we were looking for came in. He did, and because of him, we were able to easily purchase a low mileage and absolutely pristine SL500 convertible. And, due to the excellent condition of the car, we were able to get a platinum warranty for it. We were treated with respect by everyone at Sangera, and they made the purchase process stress-free. When I went in for my delivery lesson, I was given German chocolate as a gift. The GM, Joel, made sure everything went well, and Surinder gave us a couple of follow-up calls to make sure we were satisfied with everything. We are. Thank you, Surinder, Joel, and Sangera, for a wonderful experience.

Marisa

Feb 23, 2016

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with only 5,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Teresa

Feb 23, 2016

Both my last 2 cars from here! Very good people to do business with!!!

PT

Feb 16, 2016

I recently purchased a certified pre-owned Mercedes here. The salesperson was great. I told him what I wanted in a car and to my surprise they had "the" car on their lot. The purchase process was painless and they even facilitated getting out of state plates for the car. The car had a vibration and after a day in the shop, it was fixed! The following day The salesperson called to follow up on the performance of the car. They really went the extra mile for us!

Evan S.

Feb 16, 2016

Pleasantly surprised. I hate car shopping because of the sleazy salesmen. You can never get a straight answer and they only want to know "how much do you want to pay every month". My wife was looking for a new car for almost 2 weeks with no luck. She found a car on-line right here on cars.com at Mercedes Bakersfield. After talking to the sales rep he offered to bring the car up to Tehachapi (1 hour away!!!) so she could see it. After she fell in love with it he did all the paperwork over the phone and had it ready when we picked the car up. We spent a total of 20 mins in the dealership. When we need a new car that is the first place I am going!!

Justin W

Feb 16, 2016

I could easily take my car to a local mechanic, and I am not usually a fan of dealerships to do a simple oil change. But, Mercedes is always helpful. They gave me a ride to work and picked me up on time. They were very upfront about how much things were going to cost me.

B W

Jan 30, 2016

You must visit Campbell at this place. He has got to be one of the funniest human beings alive. His Scottish accent and sense of humor along with knowledge of the Mercedes vehicle made for absolutely the best buying experience I have ever had. Oh yeah, I like the car a lot too.

Jane

Jan 30, 2016

We just bought our first Mercedes from Sangera on New Years Eve. They earned our business by spending the time to ensure we knew why Mercedes was the best choice and why the E350 was the right car.

Connie

Jan 28, 2016

Best car buying experience! Great customer service. Very friendly, personable staff...would definitely recommend this place. We are new to the area and we are happy that we chose this dealership.

Maria

Jan 20, 2016

To me is the best luxury dealer in town. They delivered the car in the comfort of my home. They made the decision process impeccable. I am an old client of theirs and I would not purchased a car any other place. I love the Mercedes experience, drive and total satisfaction.

Chris P.

Jan 19, 2016

This is a very good dealership. The employees their work really hard to earn your business. Campbell is one of the best employees they have.

Alina R.

Jan 19, 2016

Sangera Mercedes has the best service by far in the CA state. If you don't believe just try it you will be pleased. I got my third new car from them. In and out in just an hour.

bill n

Jan 19, 2016

quick, courteous and informative service. always a pleasant experience.

Elizabeth

Jan 8, 2016

I have been leasing or buying Mercedes from Sangera for many years. I just purchased my favorite one to date. They are fantastic to work with. They are so honest and make you feel like part of the family. Dawn in the service department is terrific. I have always been well taken care of and would NEVER go anywhere else to buy or for service. Totally reliable, friendly, and give the best customer service. Never a hard sell. Just great.

Lori

Jan 8, 2016

First car dealer place where I didn't feel like I had to fight to get a fair price. I've been using their service department for two years now and they are super polite, accommodating, and do great work! Highly recommend seeing Phil Turley for all your needs there!

Marcelo M.

Jan 7, 2016

What a great dealership! We were assisted by Lalo, who did an amazing job and answered any possible question we had! Since we already knew what make and model we wanted, he checked inventory for the colors we wanted with options we needed. We went home with our dream car! No funny business! And got an amazing offer on our trade-in (more than carmax)!

paul

Jan 7, 2016

They are the most professional and down to earth shops I've ever been to in my life. Their prices are fair, their up front attitude is highly respectable, and the most important of all, they have mastered their craft. Most of the time,when you go to a dealer, you are left to wonder if they really know their stuff. Most really don't, not this place, they know their sh*t.

Jennifer W

Jan 7, 2016

Every person took care of us and treated us like family at Mercedes! Thanks for making our buying experience the best ever!!!

Mary M.

Jan 7, 2016

I had an excellent experience with this dealership. They respected my decisions while answering all my questions and being available to me. There was a slight issue in financing and they addressed it immediately and finished my deal.

Karhma Kinder

Dec 23, 2015

I don't have a lot of experience in buying a new car. I've only bought one new, but I've shopped around. Friendly, helpful salespeople & clean place. Totally awesome. I bought the C-Class, btw and yes, I love it. :)

Chris V.

Dec 23, 2015

I worked with Max online and confirmed the car I liked was there and was able to take a test drive when I arrived. Had the best car buying experience ever and love my new car!

Marisa S.

Dec 23, 2015

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with less than 3,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Karen

Dec 23, 2015

We purchased a 2015 Mercedes-Benz CLA, what a great vehicle!!!! It seems to have everything. Gloria and I were very pleased with everyone we dealt with on the Sangera staff. Our salesman, Surender was so attentive to our needs and was so kind dealing with an individual with multiple disabilities. We appreciate all you did for us. The business manager, Craig, was very helpful in the financing the vehicle. And last but not least, James Welden for his techno expertise. Thank you all again for all you did for us!!!

Amanda R.

Dec 21, 2015

I had a great experience. Jen who sold me the car was great. Usually sales people can be very pushy which can be very intimidating. She was not like that at all. She made my husband and myself feel very comfortable and relaxed. It made the car buying experience so much more enjoyable. I am now a new owner of a Mercedes C300.

Brandi

Dec 21, 2015

Very friendly customer service in the parts department from Brian and a very thorough female who's name I am sorry forgot. She pulled the parts from the back to show me what i was getting and even recommended all weather floor mats for my back seat. I will go back for those mats next month

Taylor R

Dec 18, 2015

Always fast and great service. Very friendly and helpful staff.

Deanna S

Dec 18, 2015

We worked with Campbell who made the overall buying experience very smooth for us. He answer my numerous questions & even helped us get the car same day by personally delivering it to our residence. Great customer service !!

Dr Zahn

Dec 16, 2015

After e-mailing to all Mercedes-Benz dealers within 300 miles radius of Las Vegas, to my surprise, Mercedes-Benz of Bakersfield was the only one that replied, without being pretentious, arrogant and dismissive as a big majority of Los Angeles and San Francisco area dealers. I didn't understand how come a sales person can be dismissive and so rude when they work on commission. C'mon man! I'm not buying a some piece of crap. They made sure that every detail of the car and the price was right, and the second one on working with my less then stellar credit. Paperwork done within one business day, sent back and by day three i owned my new black Mercedes-Benz. I wish all the sales and finance guys in my area would take some lessons form this guys in Bakersfield how to handle a customer and deal with all kinds of personalities. No questions were unanswered regarding the vehicle purchase, financing making my life so much easier! Would i buy another car from this guys? Hell ya! You guys got a customer for life! Thank you!

Miriam A

Dec 16, 2015

We needed a car right after our move to California. These guys are above board and really great to work with. I had a great salesman and we highly recommend use this dealership.

Lauren C

Dec 16, 2015

Absolutely love my new car ! The sales managers and associates were very polite and helpful. I made sure I got the best deal for my car. They even called me a few days later to see how I was doing and if I was enjoying my car. I would recommend to anyone who wants a reliable car and friendly service to buy a car from here

Cody

Dec 16, 2015

Bought a new C300 from here recently. My salesman Campbell was a pleasure to work with. I received maximum value on my trade and got a great deal on the Mercedes. Everyone was friendly and easy to work with. I recommend Campbell and Mercedes-Benz of Bakersfield if you are in the market for a car.

Kaylynn C.

Dec 14, 2015

Trustworthy, quick, personable, compassionate, thorough, accommodating. Support local!

Rebecca J.

Dec 14, 2015

Ask for Campbell. He was great! We came back twice looking at both new and used cars. Campbell was very personable and easy to work with while we made our decision. Personally, I dread the car-buying process and dealing with Sangera was a refreshing change from most other dealers in the area that I came across.

Amy J

Dec 14, 2015

We had an incredible experience at Sangera! We were actually shopping around for either a Audi or BMW. We heard good things about this dealership - but weren't sold on the Mercedes-Benz cars. Boy were we wrong. The Mercedes-Benz vehicle is BY FAR the best car I have ever owned! We are so glad that we got this car! Thank you, Sangera!

Jenna M

Dec 14, 2015

While traveling through town we got a screw in our tire. They got us right in, fixed it in no time and didn't charge much at all. They were super friendly and made a bad situation a positive experience.

Jason G

Dec 11, 2015

Bought a used care from here a few weeks ago after a deal at a different dealer fell through. I got the price I wanted and the finance team was really helpful even though I had a trade-in from out of state. They did a great job on detailing and waxing my car, which I'm very picky about.

Honeyboo

Dec 11, 2015

My experience buying my daughters first car with Jennifer was beyond my expectations. Jennifer was kind, knowledgeable and so caring. I guarantee if you need a car, you need Jennifer

The Douglass Family

Dec 9, 2015

This was about as a smooth a car buying experience as I have ever had. We worked with Surinder in the internet sales department to purchase a 2015 Mercedes-Benz with 4500 miles on it. The price was right, the features were right, the only thing that was a hitch was we live in Nevada. Surinder worked with us to get the car on hold for us, worked with their finance department to get us better financing than we found on our own, and had everything ready and waiting for us when we got there. Surinder and the team at Sangera Mercedes were a dream to work with. I would highly recommend Mercedes-benz of Bakersfield to all those looking for a car in the California area, and those from out of the area who find the car they are looking for at Mercedes-Benz of Bakersfield.

Kate C

Dec 9, 2015

Bought my 2015 C Class here. The best car buying experience ever! Lalo was very helpful and a no pressure salesman. Jim was great explaining all the great features on my new car. Overall great experience!

Joe

Dec 9, 2015

Truly outstanding experience! My wife and I recently purchased a certified pre-owned Mercedes 250. We had the pleasure of working with Jennifer and she was OUTSTANDING! There was no pressure as Jennifer's focus was to explain the features of each vehicle to ensure we were completely satisfied with our purchase. It's been a few months and my wife loves her car. Please do yourself a favor and check out this dealership. Make sure that you ask for Jennifer!

Mike S

Dec 9, 2015

Has to be best dealership in town! I have bought two vehicles here now and would go nowhere else. The service department is friendly and will shoot you straight. I know quite a bit about vehicles and I always know what is wrong with my car before I take it in and they have never tried to tell me anything else was wrong with the car other than what was truly wrong.

Makala

Dec 7, 2015

My husband bought his Subaru Impreza in the summer of this year and we were so impressed by the service that I bought my Subaru Crosstrek through Sangera as well. Due to my work schedule, I initially contacted Sangera through their online site and I was contacted within a few hours by Max Pierce who had everything geared up for me when I was able to come in. Due to an illness, Max was not able to see the deal to the end, but he immediately got me in contact with Brandon Row. When I pulled in, my new car was sitting there ready to go. All we essentially had to do was sign papers. Our main concern this Friday was whether we'd get to a Condors came by puck drop, and thanks to Brandon and Max's work, we were able to. The customer service was great, love my new car. Thanks, Sangera, Brandon and Max!

N.J.

Dec 3, 2015

Bought 2 cars here with no complaints and my car dealer is amazing. We've been going to him ever since we have purchased Subaru's (Campbell) was our advisory. I never felt he tried to trick me into getting HIM a good deal, and was always honest. He took into consideration my financial situations (i.e. working/student my personal budget) and it has always worked out in the end. Their maintenance staff is very good as well! Always kept me up to date about my vehicle and explained things to me I did not understand. One of the service reps even gave me advice as to who to contact for a good deal for my broken window. What I like most is that you can even sign up for a maintenance appointment online - with no hassle! Will definitely recommend this to whomever is looking for a good car, let alone a good honest salesman!

Heather F.

Dec 3, 2015

Great customer service in sales. I had a problem that was misdiagnosed initially. Bill, the sales Manager took care of the issue and went over and beyond to fix the issue. Thank you for fixing my car and taking care of me.

Blake

Dec 3, 2015

Had some trouble initially over the phone with miscommunication among several service members, but immediately received a call from the service manager Bill who took over and fixed everything.

Craig

Dec 2, 2015

Excellent service, quick and complete, service lady was very good at explaining my problem and fix required, coming back.

D.S

Dec 2, 2015

Had a great experience...they did a great job for me! Jennifer is wonderful and provides such great attention and follow-up! :o)

Brian S

Dec 2, 2015

I communicated with a number of dealers in my car research and buying process and Bakersfield Mercedes Benz was simply the best. Phillip was honest, professional, and helpful. I bought my first new car here and it was a very pleasant experience.

Andrew H

Nov 30, 2015

They always do a great job. Ask for Jennifer in the showroom and Dawn in service. Love my new car and my wife still loves her c350!!!

Chris

Nov 30, 2015

This is one location where I feel that I don't get ripped off. They never try to sell me something that I don't need. They always try to make sure that my car is taken care of. They also try to make sure that if something is wrong with your car and it's still under warranty they will make sure you don't have to pay for it. The best part about this place is the staff. They are just so friendly every time I go in there. I feel that they have more of a blue collar feel to them because they do hard honest work.

Toni V.

Oct 22, 2015

Our best car buying experience! Brandon Row is absolutely amazing! We were nervous about trading in our car, but Sangera gave us a very generous trade in amount. He was very informative, straightforward, and did not pressure us to buy. I highly recommend him. They also gave us an even lower interest rate than we had before! Next time we are in the market for a new car, we will definitely be going back to him. We LOVE our new Subaru, and its perfect for our growing family. Thank you, Brandon! And a huge thank you to Craig Tomkins for making the finance part of buying quick and stress free! :D

Sherry P.

Sep 14, 2015

Walking into any car dealership is intimidating but Sangera's staff is friendly and welcoming. Jennifer is such an awesome sales person and she really knows her stuff. This was also the best and fastest car purchase we've ever had.

J.S.

Jul 24, 2015

I went to Mercedes after being treated like CRAP at the BMW place next door. They were able to get around my credit issues and find a lender within an hour and I got a great rate and term. Thanks guys!

Hppy Cmper

Jul 24, 2015

Just bought a used C250 at Sangera from sales associate Jennifer. Super impressed with the deal I got, the car I got, and how quick I got out of there with finding financing, and the wheels I wanted. I suggest going with Jennifer if you are looking for a Mercedes. The girl is straight up and seemed very honest. I was not impressed with the finance guy selling the extended warranty. I felt like I was breaking his heart because I didn't want the warranty. And the more I said no, the sweeter the deal became, and the more he seemed upset he couldn't sell me on it. Thanks!

Marissa

Jul 6, 2015

I would definitely buy there again. Every single person who works there is friendly, not pushy! They were more than willing to look up comparative prices at other dealers. They want more than anything for the customer to be happy. Excellent atmosphere. I felt pleased that I got a very good deal with a very good used car with only 5,000 miles. We worked back and forth on a new car too before I made a decision. They could not have been more helpful.

Richard G

Jul 6, 2015

I started looking for a CLA in December 2014. I visited 3 Mercedes dealerships and called 5. I was continually drawn back to Mercedes Bakersfield and Cambell Cameron, Sales Associate. He was very knowledgeable of the auto industry as a whole as well as the CLA product. The entire staff always smiled, which was a noticeable difference from the other dealerships. I leased a CLA for 36 months. Thank you Cambell and Joel for your hard work on my behalf. Recommended. :-)

Miker Bis

Jun 9, 2015

I took my car there to be serviced and was incredibly impressed with the price, service and professional treatment I received. John was awesome!! Car is running great!!

Jane D

Jun 9, 2015

I recently purchased a vehicle from Lalo and I had a great buying experience. My husband and I were visiting the area for a wedding and looking through my phone I decided to stop and take a look at a used Mercedes I saw online. The vehicle was as described and looked exactly the same as presented on my iphone, and Lalo was very friendly and knowledgeable. The finance department was also very friendly and honest and up front and I appreciate that. I would definitely recommend this dealership.

T.K.

May 28, 2015

Surrender was fantastic. Helped me buy the car from out of state, and when I drove in to pick it up, he had everything ready for me. Truly a wonderful experience.

Anita K

May 28, 2015

I just bought my 4th Mercedes from this dealership and this is the 2nd car I've purchased from Phil....he is wonderful to work with and goes above and beyond to make sure you are happy!

Scott

May 27, 2015

I worked with Campbell and the process was a smooth no pressure transaction. I went in a few times to test drive a few models and finally went with a new GLA. Easiest transaction ever. Fair value for my trade in and fair price for their car. Thanks Campbell and crew.

Michelle K.

May 27, 2015

Great place to buy a car! They are very nice and fair. They do not play games and are straight with you. Highly recommend!

Secret Watcher

May 13, 2015

As I sit in the waiting room now, I give it 5 stars, but they need to pay attention to some of the details. All the TVs are on Fox, which I can't stand, they have no cold drinks or snacks. The chairs are uncomfortable and the bathrooms are loud. That is the negatives. The people who work here are all-stars. They are attentive to all the customers and make me feel like I matter. And that is the reason I keep coming back.

SF Lou

Apr 28, 2015

Bought this car off the internet and I couldn't be happier with the entire process. Surinder stepped up and made the entire deal as easy as could be. I had this car within 48 hours and was exactly what I wanted. Thank you Bakersfield!

Clair N

Apr 27, 2015

These guys are awesome. Especially Brandon Row - who helped me find the care of my dreams. Expect great service and attention when you get here. These guys are on point and make buying a car fun

Janet

Apr 17, 2015

Long time happy Mercedes Benz Bakersfield customer. They never give me a reason to buy elsewhere. The service and experience always amazing and this buy was no different. Thanks Mercedes.

OzJohnny

Apr 17, 2015

Sangera Mercedes has exceeded my expectations again. I believe that John is one of the best service providers I've ever worked with. He kept me well informed of the progress and even made sure I received the loner car that I wanted. It's a pleasure dealing with Sangera when they have employees like John. Thank you for the experience, I will return.

Austin R

Apr 14, 2015

I had my first new car buying experience with Sangera Mercedes-Benz, and I am writing my review based not only on this experience, but on my experience with other dealerships in the area. I had my choice of vehicles narrowed down to the BMW and Audi when I started contacting dealerships by email. Surinder, from Sangera replied quickly and provided some general information on the cost of the car. A week or two later, when I decided I wanted to lease, I emailed all of the Mercedes dealerships I could think of requesting the terms of a lease for a new Mercedes. I wanted more than just the monthly cost, which dealerships often hide behind on lease deals. Not only was the Bakersfield price the lowest (by a considerable amount), Surinder provided me with all of the information I needed, and did not resort to pushy tactics to get me into the dealership. Some of the other dealerships I contacted wanted me to call them to get their quotes, and then immediately jumped into setting up an appointment with a salesman. Additionally, when I called some of these dealerships to clarify, the price they quoted me included accessories and other useless crap that I did not ask for. Bakersfield was upfront, direct, and easy to work with. I did my due diligence of actually going to another dealership to see what would happen, and the process was a stark contrast to my experience with Surinder. Since I contacted a couple of dealerships over the internet, and established a relationship with that person, I expected to have the process handled by that same person throughout the car-buying process. This was the case at Bakersfield, and it made an INCREDIBLE difference. The other dealership handed me off to the typical salesman, who proceeded to go through the car dealership charade of hiding behind the monthly cost, going back and forth to negotiate with the sales manager, etc, etc. I honestly don't understand why some dealerships think this works with internet car sales, but obviously they are still able to make their money by conning people in this manner, as they keep doing it. When I went into Bakersfield, Surinder was there to greet me, and had the exact car I was looking for out front, and had all of the initial paperwork ready, with the same prices I had been given by email. Instead of trying to sneak in accessories that I don't want, or expensive maintenance packages (hello people, barely any maintenance is required on new cars for the first 3 years), he mentioned some accessories that were popular, and gave me the cost upfront. He guided me through the credit application process, which was a bit more complicated as I had a co-signer, and was their every step of the way, including following up with me after I had made the purchase. If you know what car you want, email all the dealerships that you can think of, ask for all of the costs, not just the monthly cost. Ask if it includes accessories or other "packages" that you did not ask for. Don't go into the dealership until they give you this information. If you're looking for a Mercedes, it doesnt matter where you live, Bakersfield will have the lowest price, and give you the best experience.

Stan C

Apr 14, 2015

This visit to the dealership was short and quick but it did warrant a review because even the little bit of customer service required to take care of my reason for visiting the dealership, was done with a courteous, and friendly attitude, and it left me with a very pleasant overall experience in just a few minutes. When you can get that kind of a nice feeling in such a short simple visit, that should tell you that something is being done right, at least with my experience and getting it taken care of.

AB Brined

Apr 14, 2015

I just bought a vehicle from this dealership. I got excellent service from the management and my sales guy, Campbell. I don't know why anyone would not go to Sangera.

Timmy

Jan 6, 2015

After test driving nearly 15 cars at 10 different dealers in a week I came to the conclusion that the best car and the best dealer by far for me was Mercedes Benz Bakersfield. My excellent salesman was Mr. Cameron. What a wonderful, good listener, non-aggressive, and knowledgeable salesman he is. He let me decide which car was best for me. What a freakin' concept. He didn't "sell" me anything but rather allowed me to select "my" car. Please check him out for yourself.

LA Stevie

Dec 26, 2014

My sales consultant, Leo, took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and Leo did none of that. The price he quoted me on the phone is the price I got. No wait, I got a BETTER PRICE because his original quote was for 12k miles and I only needed 10k miles. This was not the first Mercedes dealership I visited, but the others were not able to earn my business. They treated me fairly and gave me a great price on my new C-Class. I look forward to shopping here in the future.

Linda

Dec 19, 2014

This review is for the service department only. I brought my car in on a parts recall and they checked me in right away, put down protective mats and plastic in the car and asked if I wanted it washed; a free service they provide. As soon as I sat down, fresh coffee was made and cookies offered. They were dealing with a temporary power outage and so many computers were down, but they were cheerful and managing, not cowed and angry at the tech disaster. They have a little store which offers car and truck gadgets like license plates, steering wheel covers, etc. They also offer a courtesy shuttle to ferry you anywhere you would like while your car is being repaired. Dealing with car repair is never as fun as say, a barrel of monkeys, but they have made the process as painless as possible.

Brian H

Dec 15, 2014

Just leased a C400 from here. Best car buying/leasing experience I've ever had. No games. Straightforward. Campbell (my Scottish sales advisor) Joel (the manager) and the finance team were awesome. I've dealt with many car dealerships in the Bakersfield area including Ford, Audi and BMW. My experience with Mercedes was by far the best.

Sherry

Dec 15, 2014

I stopped in on a Friday afternoon, after making an online appointment to have a recall issue fixed on my car. Upon arrival, I was told they have to order the part and it would take a week. They said if I didn't hear from them, to call to make sure part arrived and to schedule appointment. They didn't call so I used the online chat to see if my part had arrived and they said they would research it and have someone call me..... They scheduled my appointment to have the recall fixed the next day. It was an easy drop off process. They offered me a ride home and a pickup. The driver called me 30 minutes before he picked me up. He too was very friendly. The lobby has fresh popped popcorn for customers. They also have coffee and free wifi. There are multiple tvs and multiple couches in the waiting area. I definitely will take my car here for any service issues in the future.

Steven C.

Nov 10, 2014

Thank you MB Bakersfield for making the often painful experience of buying a car, very pleasant. Campbell was a pleasure to work with; knowledgeable, no pressure, funny and very helpful overall. The staff was very helpful and friendly. We will certainly be back.

Janet

Nov 10, 2014

We recently leased a new E350 from here. They did an amazing job at making it a great experience for us! They really helped us with the decision process of purchase vs lease and made the negotiation process painless. They were so friendly and made it a comfortable experience for us while we were there with our two small children. I would definitely recommend them to anyone for great car buying experience!

ricky r

Oct 20, 2014

Stopped by service dept for a recall notice on my car. They were quick, professional, and pleasant. The waiting room is modern and clean but chairs were a little uncomfortable. I would still not hesitate to use them again.

Suzy

Oct 20, 2014

We just purchased the new C Class on Saturday from Jennifer and had a great experience. We want to thank Bobby and Jennifer for all their help. I am sure I am going to love my new car! Thanks for everything!

Billy D

Oct 17, 2014

We were approached quickly upon entering the dealership. We weren't overwhelmed by salesmen and ours was very laid back and polite. He remembered our names without having to ask again, and remembered all our details and preferences. Our salesman was Jesse and was good.

RJ

Sep 22, 2014

My wife and I bought a 2015 Mercedes from Sangera yesterday and it was a surprisingly easy and enjoyable experience. We went to the dealership expecting to look at CLA but at the suggestion of Joe and our sales guy, we also drove the new C350 and we were hooked! Nice car at a fair price. All the folks at Sangera were super nice and very professional. Craig in Finance has finalizing the deal down to a science - quick and easy! If you want to a good deal on a vehicle in a friendly and no-pressure environment, check out Sangera but really check out that C350... It's bitchin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Devin

Sep 22, 2014

Service representative John was friendly, professional and knowledgeable. Service was completed accurately and quickly. Lounge area was pleasant looking but the chairs were uncomfortable, slid around and just sucked. People were cool though. Get some decent furniture.

Michelle

Sep 18, 2014

We set out to buy a new vehicle but we decided to make a courtesy visit to Mercedes-Benz of Bakersfield because of our relationship with one of the management people and the investment the dealership has made in the sports community. After sitting down to talk about our options, we found that he wasn't just a friend, he was actually a much better salesman than the people we'd encountered at other dealerships. He helped us understand some aspects of leasing that we had failed to grasp during visits to other dealerships and made the process as smooth as it can be.

Mr Smith

Sep 15, 2014

OK I had never been to Bakersfield before until this past weekend, I had found what I was wanting but Bakersfield didn't have it, I explained that another dealer over the hill had the car I wanted and I REALLY didn't want to deal with them, Bakersfield got me that car the very next day, couldn't have been any easier, nice people to deal with, upfront and straight forward deal.

Steven D

Sep 15, 2014

I did not buy a car, but Jennifer provides the best car buying experience ever! She was polite, helpful, informative and extremely understanding. When I'm 100% ready to buy, Jennifer will be the only person I deal with.

Michelle

Sep 11, 2014

This has to do with the service guys-they're all pretty much great. Efficient in getting everything done, super polite and they fixed my car...twice! Plus it was under recall and it didn't cost me anything. I'm not one that tends to take my car into a dealership to get it worked on for various reasons but I'll be sure to take my car in here, even if it's not under recall. John and Bill were ultra helpful and great guys to work with!

Julie W.

Sep 11, 2014

After a very long month, I am very pleased to say they Mercedes Benz Bakersfield has gone above and beyond to satisfy my family! Joel Gomez has been amazing, Jennifer has always been an honest and caring sales woman, and that goes for all of sales and financing! I'm extremely happy! I will go back every time! Thank you, thank you, THANK YOU!!!

Scott

Sep 4, 2014

I ask about does a car which have add the illuminated star, but the dealer lie to me said yes. When I got the car he said illumainted star is broken go fix, and u have warrently coverage. In fact, the car don't have adding the illuminated star. And, I try to call back, he just answer u can add and u pay it and then he didn't answer ever.

Lisa

Aug 21, 2014

I always come here to service my car. They always tell me the truth & get the job done fast. Today, I had my car serviced & found out that it needed more repair. They told me that it would take 1 1/2 hours, & it took about 30 - 45 minutes to finish the job. I was soooo happy!

Mrs. Johnson

Aug 18, 2014

Although Mercedes vehicles sell themselves, it was a pleasure working with Sangera. My husband, son, and I visited this place in July to explore some vehicle options. We worked with the staff to find the perfect fit for our family (the GL450 comfortably fits multiple car seats!) We negotiated a fair price and left feeling extremely comfortable with the price we paid for such a high quality car. The salesmen aren't cheesy or pushy, in fact they're kind and give you ample privacy and time to discuss the purchase. We love our GL and highly recommend visiting them!

Fresno Merceed

Aug 16, 2014

I have not purchased any car yet I was only shopping around thanks

Erin H

Jul 22, 2014

Alright... I have mixed feelings here. But when I really look at what was bothering me about my experiences with Sangera, it came down to Mercedes Benz, not Sangera, as the problem. Let's break it down. 2.5 years ago, my trusty 13 year old Honda died. I was alone and scared and taking alternate means to get around... I had never bought a car before (bought the Honda off my parents at 18). A friend who is car savvy put me in touch with a guy he knew at Sangera. They talked through what I wanted and brought me a Certified Benz... Yes you read that right. They came to my place so I could test drive the car. I liked it and decided to buy it. My friend suggested getting an extended warranty (WARNING: DO NOT DO THIS) and so I did. I was green, I was new... I didn't know what I was doing. The Mercedes wasn't so bad. It felt super fancy after driving a 1990's Honda civic. It had seat heaters. And a CD player. (Turns out the tape player on my old car was a little outdated.) Fast forward 2.5 years. My Mercedes makes me angry. But that isn't Sangera's fault. I've replaced 9 light bulbs in 2 years... NINE! I didn't replace ONE on my Honda. This year was the first time I had the need to use my warranty. My recently acquired husband (shhh don't tell him I referred to him like that...) was skeptical of the warranty but the first time out of the gate, it saved us $700. Sweet! (except it cost around $3000) It was today that made me really mad. Did you know extended warranties don't cover airbags? Yeah. I have an airbag issue and the warranty won't cover it. Try as hard as he might, they service guy couldn't convince them to cover it... or the CV joint boot... So that is thousands of dollars of repairs that my thousands of dollars of warranty won't cover. But is that Sangera's fault? No... (they did sell it to me but I did buy it...) The service people at Sangera are super friendly and kind. They really listen to whatever you need and are very helpful. The lounge at Sangera is stocked with snacks and drinks and wifi. Not a bad place to hang out. They are pretty efficient at their work and I haven't had an issue with my car being stuck in repair limbo. Overall, I am frustrated with Mercedes and the warranty but I have been treated with nothing but respect from the guys here. They even offered a loaner since my car will be there overnight. AND they even offered to take us to the dealership that my husband's car is at (YES, two cars being repaired on the same day... dumb luck) if we needed it. I can't say I would recommend buying a Mercedes but if you have one, this is the place to go for service!

Jessica

Jul 22, 2014

I can't say that I've experienced a quicker service on my cars. Not only were they speedy, but they were very upfront about the expected costs and services needed for my car. I was only in there for a routine maintenance and maybe a potential diagnostic, but as soon as I mentioned something outside of the regular service - the guy let me know what that would cost. I know this is a little thing, but they also wash your car. I have to say that it's nice to see when other dealers seem to be getting rid of the wash altogether to cut costs. I will say that I don't need two emails and a phone call to follow up on my service. I'm pretty sure that if I'm not satisfied I'd let you know, but hey - you know what they say about assuming. Kudos to them for making sure you're happy with what they've done to your car.

Syn

Jun 27, 2014

Customer Service for Sales was awesome. Everyone was very helpful and made sure I got exactly what I was looking for. I leased a 2014 C250 I saw at a golf tournament. My credit was a bit shot due to isolated circumstances, but the director and sales consultant were very helpful and were able to let me walk out with key and car in hand. I will pay more than I wanted to a month, but I am ok with that, especially with the quality of this car. I am very pleased with my car and look forward to future service with them. I'm glad I chose this dealership.

Bob M

Jun 27, 2014

This is a very good dealership. The employees their work really hard to earn your business. Jeff was one of the best employees they have. I will be taking my car there for service because I know they will take care of me.

Linda

Jun 27, 2014

I purchased my first Mercedes from these guys 4 years ago, and have had 1 repair and several routine maintenance trips there. They were always helpful, polite, and prompt with everything they did, every step of the way. I don't live in Bakersfield now and really miss their service! I came in the other day just to see what they had and was treated with the most professional, sincere and humanized service I have ever received. They offered to wash my car (even though it was really old), my salesperson remembered me by name.. OMG!!! That was an awesome feeling. I didnt buy anything, just looked, and was treated like royalty. When its time -- I will definitely come back to buy.

Jess

Jun 25, 2014

By far the best Mercedes dealership this side of the Rockies! I say this with great truth -- being an MB lover and a gearhead -- this is where I take my MB. I trust the service department with my car on any repairs that I don't do myself. I love the people who work at this dealership and I certainly trust them working on my car. Although this is not the largest dealership in the area, you still get the best price when buying a new car -- and the service is on point. That is why I drive 70+ miles to deal with these guys/gals.

L. Higuan

Jun 25, 2014

I have purchased 4 cars from MB Bakersfield and used their service department on numerous occasions. They are everything you could hope for in a dealership: low pressure sales people, clear communication from service writers, highly capable mechanics, and the overall vibe is professional but personal and friendly.

Halle

Jun 12, 2014

Love this dealership! They are always friendly and getting service done here is a breeze!!!! I'm here once a week every week for a car wash for my brand new baby and its free!!!!! Can't get any better than that! :)

Junior

Jun 12, 2014

I've not purchased a vehicle here (in Vegas) but now we bring our vehicles here for service and they are always very professional and competitively priced. Bryan and Dawn are some of the best service advisers! I also enjoy the laid back approach of their sales team while just browsing the lot! They are there to answer any questions but never the "what can I do to make you drive this car home today" pressure. Very cool place.

TK Landry

May 13, 2014

Loving my 2013 Mercedes-Benz C250 that I bought last month! Wonderful experience! Surrinder was my salesman and I'd highly recommend!

Mrs. Cordoba

May 13, 2014

Lalo was a great sale representative. He was knowledgeable, direct, and pleasant to talk to.

Jane C

May 13, 2014

I'd rarely EVER give a car dealership 5 stars. However, I will at Sangera Mercedes after my latest car buying experience. If you want to deal with a sharp honest man, talk to Cambell there. He. won't sell you what you don't want and will try and help you if he can. You will not have to grab a shower to clean yourself after dealing with Cambell. Maybe the best car buying experience I've had in 30 years. Thumbs up for employing people like him and your finance manager BJ.

gluecklicher

May 8, 2014

We just bought a new '14 Mercedes-Benz. We have purchased several new cars over 30 years and I must say this was the best experience! Cambell was the sales person and he was great!! We got a great price for our trade and great deal on our new car. The more we checked our deal against other places the better Bakersfield and Cambell stood out. We had to trade our VW Jetta TDI because the clowns at Family Motors just couldn't be tolerated any longer. They are real Scheisse Hosen ! Fahrvergnuegen this!

R. C.

May 6, 2014

I went in last week just for a look, but ended leaving with a brand new car at a great price. Even though the specific car I wanted was not on site, Jennifer helped me get exactly what I wanted at a price I could not say no to. Excellent service, friendly staff, and never once did I feel "bullied" by my salesgirl. She was down to earth, easy to talk to, and genuinely on the customer's side. I would recommend Jennifer and this dealership to anyone looking to buy.

Lee G

May 6, 2014

I hate buying cars. The technique I've used the last several times is to settle in on a specific make, model and feature pack. Arrange your financing early then do a phone/fax/email blitz of all dealers in the area. Get some good offers, then play them against one another until you get a good deal. The last two cars I've purchased have been Mercedes-Benz and they have both been from this dealership. Why? Simply because they have been the cheapest after working my plan. My brother-in-law works for another dealer in LA, and Bakersfield has even beaten the "employee price" deal I got from his dealer. I'm not saying you should walk into Bakersfield and take whatever price they offer. Get a few good offers and see what this dealer can offer. For whatever reason, they seem to compete on price. Maybe they are hungry or something, don't know. I can't comment on their service department or any other part of the dealership.

Anthony S.

Apr 16, 2014

I just purchased my first vehicle from Mercedes-benz Bakersfield. I worked with Surinder online, and he was very good to me. Never pushy, even when I was going to go with another dealership. It turned out that the other dealer could not deliver and Bakersfield got the vehicle I wanted, so I came back. I reached out to Surinder once again, and he was helpful and professional. Surinder did a great job of setting my expectations for all of the steps of the process. After the test drive, it was only 45 minutes and I was on my way home. I had pre-arranged financing and knew exactly what I wanted, so the rest was just formalities. Bakersfield made the rest a piece of cake. I'm sorry I wasted my time at that other dealer.

Lorie P

Apr 11, 2014

I had an experience with my Mercedes-Benz recently and the integrity the people at Sangera showed is first class all the way. I will be a life long customer because of the quality of the vehicles they sell but more because they truly put their customers first! Thank you, Lorie

Albert L.

Apr 10, 2014

Everyone has their own unique experience of purchasing a car. "Great customer service" and "auto dealership" usually don't pair with each other. But this place will surprise you. When you are in market for a luxury vehicle, "service" is one of the most important reasons to consider in your decision making process and Mercedes-Benz of Bakersfield does it better than anyone else in this market! Don't get me wrong, there are many luxury dealers who provides their customers with their best effort yet majority of them are trailing what Mercedes-Benz of Bakersfield does daily! Sales staff are friendly and courteous, and their service department is one of the cleanest service bays that I've ever seen in ANY kind of dealership! Their techs pamper your car while they service it!! Again, this may not be for everyone yet if you're in market for a luxury vehicle, this place will exceed your expectation.

J. B.

Apr 10, 2014

Jennifer was wonderful people to work with. I will gladly refer my family and friends to her.

Dean C.

Mar 27, 2014

This is a top notch dealership that is informative and helpful.. They try to accommodate your needs when looking for a vehicle..... Also ask for Brian he is the best!!!!!!! he is my service advisor.

Richard

Mar 26, 2014

I recently bought a car from Sangera. I already had credit union financing so that wasn't an issue. I went through their internet sales team and asked them to match the price of a similar car that CarMax was selling in LA. They emailed me back that they would match the price which actually saved me money and time/trouble to drive back and forth. It was the best car buying experience I have ever had. No bickering about price. From the time I walked in, test drove the car, signed all the documents, and drove off...it was done in under 45 minutes. They are very professional with me and made buying a car a pleasure.

Stone Meyer

Mar 24, 2014

I am always treated fairly and I have had the same salesperson and finance manager on each transaction. I send all my friends, business associates and family to Sangera and will always buy my vehicles from them. Service department is efficient, respectful and professional. The whole place really seems to be a team environment and customer service is an emphasis.

David M.

Mar 21, 2014

As far as Mercedes service goes in the central CA area, this is as good as it gets. It's expensive, but if you're coming here, you own a Mercedes and expect that. I drive up and down CA all week and even though I live in LA, I always make it point to plan my service around this place. It really is the best Mercedes- dealership I have been to. Here's what I really like most about the Mercedes-Benz of Bakersfield service experience: 1. They give you a free Mercedes loaner car! This is hard to beat. Getting to drive around in a brand new MB for the day is awesome. 2. Available parts, resources, and the cleanest shop in town. At independent shops, sometimes they'll need to get parts from the dealer extending the amount of time it takes to get your car back. Here at the dealer, they have most things in stock. Their shop is also the cleanest one I've ever seen. If you're here for service, ask if you can take a peek in the garage sometime, it's so clean it's hard to believe. 3. Joe, the parts dept. expert, is awesome. I've been in here countless times for parts to the point where he now remembers me there. You can also call in and provide a list of part numbers to have waiting for you when you arrive. Everything about Mercedes-Benz of Bakersfield is top notch except for the pricing. It's an expensive place, but it's also the best. I think you definitely get what you pay for here.

Amy R

Mar 21, 2014

I don't have any experience with the sales side of the dealership, but the service side was fantastic. Brian took care of me every time I brought my C-class in and took care of all my questions and concerns with no hassle. The facility was clean and comfortable if for some reason you had to stay and wait for awhile. Cars are tricky business, especially German luxury ones. People need to understand that and realize just how great a job Mercedes-Benz of Bakersfield is doing of minimizing the pain and hassle.

Linda C.

Mar 20, 2014

Good service, even better personnel. This is the place for buy ANY vehicle. Mercedes-Benz of Bakersfield is the best. They understand what service means and it's why I drive over 60 miles to get my car serviced. The entire sales process was good... But the finance girl PJ was awesome! She really made the experience go above spectacular. The efficiency in doing the paperwork and explaining how things work was incredible. Actually made us feel like we were dealing with professionals. You will not be disappointed with your decision to buy from here.

Trina Castro

Mar 20, 2014

Great place to get a car! Surinder and Joel are an exception to to used car sales stereotype. They were realistic and fair. I received a fair amount for my trade, a fair interest rate, and my car is awesome. Would definitely recommend this place if you are in the market for a used car.

Freddy S.

Mar 19, 2014

I'm an experienced car buyer and I was looking for a new car. I went to various dealership and found the stereotypical car dealer tricks were still alive and kicking. You think bait & switch, misleading advertising and high pressure sales techniques would be a thing of the past in our progressive society, but that's not the case with most car dealerships... I contacted Mercedes of Bakersfield and found an Internet salesperson named Surinder. I told him exactly what I was looking for and he made the buying process surprisingly simple. I picked the car I wanted, we did some old fashioned negotiating via email, and I got a very good deal on a 2014 E-Class. This was the easiest car purchase I ever made, and there were no "surprises" during the deal...

Tracy

Mar 19, 2014

So I have been a loyal customer of BMW since I can remember. I really never thought I'd drive anything but a BMW. However they are as high maintenance as a Beverly Hills housewife and after having to take my X3 for repairs almost every other month, I did my research and decided to branch out. I was first going to just try out a used C350, but my sales person, Surinder negotiated a terrific deal on a brand new 2014. And now I am in LOVE. Their newly designed service area is uber swanky. My friend has an C-class that has 145,000 miles on it and has been relatively trouble free. Great location, exceptional service and the car isn't too bad either. I miss my awesome advisor at BMW, but look forward to establishing new beginnings with Mercedes-benz of Bakersfield.

David R.

Mar 19, 2014

TWO THUMBS UP to Max over at the preowned department of Mercedes. Purchased an SUV from him a couple of weeks ago and he made the process simple and transparent. I was looking for a vehicle for my wife. My first visit was alone, on a Thursday after work, stopped by to see the inventory. Saw the vehicle I liked and told him my wife would stop by over the weekend to look at it. I couldn't go because I was working. Yeah, I can't believe either that I sent my wife alone to a car dealership, but when it feels right you just have to go with the flow. My wife also like the SUV, so I spoke with Max over the phone, sealed the deal and that was it! Monday came around and everything came out just as planned. What really impressed me most was the customer service after the sale. I had to follow up with a couple of questions and Max was always quick to answer and/or return calls. My next car will be with Max, ask for him.

Kathy

Mar 18, 2014

This was the best car buying experience I have ever had. I found a wonderful 2011 Honda Accord fully loaded. I inquired about it online and first thing the next morning, I got a phone call from Surinder to talk about the vehicle, asked if I had any questions, and wanted to come in and schedule a test drive. I went in later that day, and met with him. He was so friendly, honest and very knowledgeable about the car I was test driving. They offered me a very fair amount for my trade in and then I headed off to the financing department. The Finance Manager there was very nice and she explained everything to me in full detail. Thanks so much Mercedes Benz of Bakersfield for the great customer service!

Julio Cervantes

Mar 18, 2014

Excellent customer service! Have bought three vehicles from here since '11 and will continue to buy more. Management is aware of how to treat their customers. Top-notch.

Lauren B

Mar 18, 2014

I bought my car here in January of 2014 and had the nicest car salesman! Yes, they do exist. :) Since buying my car, my experience with Mercedes keeps getting better. I fully take advantage of the FREE car washes (I'm there about once every other week) during my lunch break. Not only does my car look beautiful when they're done, but they are always aware of my lunch break and finish within 15-20 minutes. I strongly recommend this car dealership to those who are looking for a new or used vehicle -- the free car washes apply to both for as long as you own the car.

Craig

Mar 17, 2014

Had a great experience. Bought 2 used cars in a month. Honest. They want you to be happy. Felt like they put all of the cards on the table.

Rebecca

Mar 17, 2014

I absolutely loved working with this dealership. They rolled out the red carpet even though I was buying a used car and not a new fancy Mercedes. Everyone was so friendly and approachable. I had an absolutely amazing experience with Phil. He listened to what I wanted for price point and color and found me exactly what I needed. He answered all of our questions and taught me everything about my new car. I will purchase all of our cars from Phil. I can't thank him enough for finally getting me into the car I always wanted. I have to say also being DOG FRIENDLY was another area that sold me not just the customer service.

John S

Mar 17, 2014

Nothing but a good experience here. The sales manager is fantastic.

Craiger H

Mar 6, 2014

My fiance and I recently bought a 2013 Subaru Outback from Mercedes of Bakersfield and couldn't be happier. All of the used cars at the other dealerships seemed to be priced well above book value, while Mecedes priced our car well below book value. The deal we got was literally thousands less than comparable cars on the internet.

Vickram

Mar 6, 2014

I had always been a bit intimidated by this place, with its very high end cars. But when I showed up - I was in shock at how much cheaper it was. Glad I went here instead of the hyundai i was looking at. Now I drive a Brand new Mercedes. I was so pleasantly surprised by the high quality, attentive, and humble service. I can recommend Bakersfield Mercedes without reservation. This is a fine establishment that treats its customers well and with respect.

Valarie

Mar 6, 2014

We popped in to Mercedes-Benz of Bakersfield on a Saturday to take a peek at the C's we saw on the lot. We had no appointment; we walked right in and were greeted by the lovely receptionist. We were paired up with Henry, and were promptly taken to view some pre-owned certified C's. They had a number of them on the lot that day. Before walking in the door, I had zero knowledge of the Mercedes lines. I'm admittedly not a car person so I know that I asked some of the most off-the-wall questions of Henry as we looked at the C's. He was so patient in his explanations and made me feel so comfortable and at ease. I would strongly recommend working with him! We took the C out for a spin and fell in love. We then asked the most important question - do you have any in another color? - and voila, one was brought in that morning. Lucky us! Ken was very patient as crunched numbers and talked through options (I wound up trading in my CR-V and they honored the price that Honda was going to give me to trade in), and at the end of the day, we wound up with a certified pre-owned C that we absolutely adore. The financing process was very pleasant and super easy. I also appreciated the tour of my vehicle (I swear its smarter than me) as well as the tour of the Mercedes dealership, which is really massive and very customer-oriented. Every staff member was so polite and willing to help!

Sports tiger

Mar 6, 2014

I despise the whole process of getting a new car. I've had nothing but horrible experiences with sneaky slimy dealers and their motives to get me to purchase a car. The last experience ( I won't name them but they're right down the street and start with a B and end with a W) had me crying the entire way home ( needless to say I didn't get a car from them!). Because of that experience, I've was on the fence about trading in my money guzzling Mercedes. Campbell Cameron was great to work with. He showed me exactly what I asked to see. He never once pushed my buttons or attempted to persuade me to do something outside of my means. He was friendly, and answered all the questions I had. He made the entire process as painless as it could be and I couldn't be happier with my new ride. I can definitely see myself as an Campbell and Mercedes customer for a long time. So if you're like me and dread dealing with those no good car salesman, do yourself a favor and check out Mercedes-Benz Bakersfield.... Ask for Campbell and you won't be disappointed.

Linda

Mar 6, 2014

It was time to buy a new car and I was dreading the wheeling and dealing that has to go on to buy a car. Who has the time and energy for that anymore?! I had 3 cars that I was researching and needed to test drive. My first stop was Sangera ,I was immediately greeted (not attacked) by Lalo, who was warm, personable and very knowledgeable . After showing me a car I was interested in and explaining all the options, I received a price for the car I had chosen. I explained I had two other cars I wanted to check out and would get back to them. Well, the other dealerships were not as friendly, professional or accommodating. I went back to Sangera, Lalo found me the car that I love with the specific options I wanted, went on his day off to pick it up and I bought my beautiful new C250 that week. Great price, great warranty, great experience. I can't imagine a better experience for purchasing a car!

lawerence

Mar 6, 2014

Bought my 2014 C-CLass with 6 miles on it. Jesse was the best sales person ive ever went to and ive had several new cars i wont go anywhere else the sales department worked with my not so good credit thank you guys so much.

Morgan

Mar 5, 2014

Great car dealership. I was treated like royalty! I went from a BMW x3 to a Mercedes-Benz GLK. I am a fan for life here. They were great, and made sure I got the best deal for my trade.

Disappointed Customer

Feb 22, 2014

My experience quickly turned into the internet sales manager, Surinder, trying to steal me away from the very nice and kind Jennifer, who I had already been working with for two hours. After addressing Surinder's unprofessional behavior with a sales manager, Joel, he promised to get back to me about questions I had regarding the ML350. Not only did Joel never return my call to follow up on his word, he did not return another call from a subsequent voicemail. He read and never replied to my text messages following up about the vehicle. Then Jennifer told me the car had quickly been moved and she could not find it. Jennifer was very helpful, kind, relatable and great. Joel and Surinder failed miserably in professionalism. VERY DISAPPOINTING FOR A MERCEDES DEALER. MANAGEMENT FELL WAY BELOW STANDARD.

Pam K.

Feb 21, 2014

I would definitely go to Mercedes-Benz of Bakersfield. I didn't buy my car there, but they still take really good care of me and my car. If there is ever an issue, they resolve it in a timely and professional manner. Top-Notch customer service.

A D Baumer

Feb 21, 2014

I've purchased and leased so many cars here I should have written a review years ago. This is, by far, my favorite dealership to work with I have almost a decade of experience with Mercedes of Bakersfield. For years they have taken care of my family, and they have done so honestly and professionally. I've become so trusting of the salespeople there (I really like Campbell) that we have done the last few transactions over the phone, before I even drove the vehicles. He knew what I wanted, and he delivered. When anything does go wrong the service department is prompt and professional. I'll be doing business with Bakersfield for as long as I am legally allowed to operate a motor vehicle.

Monica B

Feb 21, 2014

My first and only car, a 1995 Subaru with well over 200,000 miles on it needed a new home, so the hubs and I started looking for something a bit newer. It's so nerve racking buying a new car but the salesman at Sangera are so nice. The hubs and I took our sweet time finding the right car for us, around 4 weeks going back to the dealership and looking at their different vehicles. We also went to other dealerships (BMW, Lexus and AUdi) and Mercedes is by far the best. BMW people were not very helpful or knowledgeable and Audi people were insanely pushy. We worked with Jesse and Mike, mostly with Jesse but with Mike on the last day. Both were great and I highly recommend them both. Mike also helped another family member purchase their car and highly recommend him as well! As for the service department, my family loves Subaru and we get our cars serviced here. Amanda has taken awesome care of our cars! If you're going to buy a Mercedes or Subaru, go to Sangera!

Sandy C

Feb 21, 2014

I was looking for a new car, as I had sold mine and needed a new one. I was looking at Mercedes with a newer body but not the brand new one because I don't like the lights on the back of the new ones. We found a Mercedes here, used, and it looked sharp. We arrived I think on a Friday and Lalo, the salesman, helped us. He was very casual, in a good way, not pushy like most car salesman. He said he'd been there quite a few years and this was the best dealership in town. Nice. It also just got a a distinction award for being one of the top Mercedes dealerships. Don't get me wrong, I don't normally fall for stupid awards like that, but for them I can believe it. Throughout looking for a car, I've dealt with many a shady dealerships, and Sangera was one of the best ones. Lalo is great, he put up with my very... overwhelming dad let's say haha. Though it's understandable when you deal with so many shady salesman trying to screw you out of your money. Kraig (don't know if I spelled that right) the financial officer, was very nice. He explained everything and made me feel comfortable. Overall I was very satisfied and hope to continue having a good experience with Sangera Mercedes :)

Jon T

Feb 13, 2014

This place rocks. I took our SUV there Bill the service director found out how Benz was treating us stepped in did the right thing. He turned a nightmare in to us wanting to buy from these dudes again. If any one is looking for a new ride, go and ask for Damon, he will make you HAPPY this is a real stand up man I know I will buy from no other and if you need service Bill will not let you down can not say that about most. Bill is AWESOME

Jane

Feb 13, 2014

I was in the market for a new car for my son and was shopping around for a fair deal. Like a good consumer, I called a few dealers to inquire about prices and then we test drove a car at Sangera Benz. The salesman, Phil Turley, was a real class act. He patiently explained the car to us, and pointed out all the features as we drove around. He was very laid back - no gimmicks, no creepy salesman jive, no pushiness. After our drive, we chatted with him and the sales manager but decided to wait a bit and make sure we did our homework. After researching other dealers (including the awful and sexist BMW dealership), I found that Sangera Mercedes had a very good price - but more importantly, Phil was the ONLY salesperson that was respectful and sincere. That sealed the deal for us. We went in and purchased the car and are very happy with our experience there. I would recommend Sangera - and make sure you work with Phil for the most positive car buying experience you will ever have. I have bought many cars in my day and this is the one I feel the best about.

Sugar M.

Feb 6, 2014

We recently bought a new car from the Subaru part of this dealership. Having had many bad experiences from many dealerships in the past (pushy salesmen, bad repair service, surprise bills), this was a breath of fresh air. Their salesmen were nothing but professional and informative, never pushed us to make a decision, went out of their way to find the right model/trim of the car we wanted, and negotiated a fair price for the car and our trade-in. I was especially happy that they didn't play games with the trade-in; they printed out the KBB report, picked the condition (which I agreed with) and paid that number. Delivery was flawless. My first experience with their service department was when I noticed the TPMS alarm when driving to work and found a huge stick protruding out of my tire sidewall. I drove the car to the dealer, and they swapped out the tire within 30 minutes, even though I didn't have an appointment. I was hugely grateful! My first scheduled service experience with them was this week as we had a minor issue with a rattle in the headliner. They gave me a free loaner (which was a late model Subaru, no less), fixed the issue quickly, and got me my car back within a day. The staff is super friendly and helpful. Great place to buy (and service) your Subaru.

Elisia T

Feb 6, 2014

I bought my Mercedes from a semi-shady parking lot dealership about 2 years ago. Needless to say, it needed some work done on it. I have brought it to Sangera a few times and have always been impressed with their customer service. They will let me know what is wrong with my car and help me prioritize the services. I like this because at other car places, they will just give you a long list of things you should have done and tell you that you need to do all of it right away. I only give them a 4 star because of the prices. I have brought my car to non-Mercedes places and sometimes it winds up being cheaper. The problem is that not everyone knows how to work on a Mercedes... So, it really is a gamble. Overall, I have used Sangera for about 90% of my cars work. Sometimes it is spendy, but I knew that when I bought it. But I do really trust them. To their credit - I am an avid researcher - called dealerships all over the country and their prices were better than almost everyone. So they really did earn my trust, especially being a conservative woman. I would recommend that if you ever need work done here to just drop your car off and give them the day to work on it. The waiting area is nice too, they have snacks and coffee if you want to wait.

Bobbi

Feb 6, 2014

Just moved into town. Had maintenance done here twice. They are very friendly and efficient. They keep you updated on how things are going. They are honest about how long it will take. The service prices are reasonable. They have not tried to be pushy or upsell services or parts, etc. I feel like I can trust them. They always run my car through the car wash immediately after the service. Best car service experience I have ever had are here.

Happy Camper Joe

Jan 30, 2014

Never thought I could get inot the car of my dreams....... Mercedes Bakersfield went to bat for me and made it happen! Thank you Jesse and team for getting this done. You are truly in it for the customer!!!!!!!

Brad dad

Jan 22, 2014

Best dealership ever. I was in and out of here in 45 minutes. Jennifer, my salesperson and the finance guy were awesome. I will never buy another vehicle from any other dealership!

Zach M.

Jan 22, 2014

I just placed an order for a 2014 S550, my second car from MB of Bakersfield. I have been working with Suki both times and I can't say enough good things about him. He is knowledgeable about the product, low pressure, and promptly responded to ALL of my questions (I am very thorough and ask a lot of questions). My service dealings with MB of Bakersfield have also been pretty positive, I highly recommend this dealership.

Jennifer H.

Jan 22, 2014

Love my benzo dealership! I have been with these guys for my last three leases ( like 7 years) and they always provide excellent customer service! I just traded up my 2009 C for a new 2014 E and I noticed they have added some (actually a lot) new perks! They are always coming up with new services and bells and whistles to keep clients happy, and I am pleased. The staff is great and friendly, I was eyeing the coffee machine and the service guy offered me some and even made it for me! The new option to get service prepaid at a cheaper rate is awesome! Thanks Sangera. For the awesome experience this round!

Andrea S.

Jan 10, 2014

My 2011 Jeep Liberty had been giving me issues so I began my search for a new car. I drive a lot for my business and needed a car that got great gas mileage and looked good, so I looked into Subaru and Mercedes. I stopped by this dealership and was greeted by a nice young gentleman. He listened to me describe my ideal car and the concerns I had with buying a make that was fairly new to me. He put my mind at ease and let me take one for a test drive. I loved it! I drove my new car home that day and have received many compliments on it. The best part is that currently it costs less to fill up and looks 100 times better!!! I have gone back a couple times and everyone has been very helpful. I will definitely recommend Mercedes-Benz of Bakersfield to any friends or family looking for a new car!

Mark

Jan 9, 2014

I have bought several vehicles from Mercedes over the years. I am business owner that has purchased a lot of business and personal vehicles and I don't think there is a better dealership in the Bakersfield area. I have always been happy with the service and recently purchased a 2013 S-Class at a ridiculous price from Jennifer and couldn't be happier with the price or the service.

Jennifer K.

Jan 9, 2014

Purchased a 2014 Mercedes-Benz CLA auto from Campbell at Mercedes Bakersfield. He was great - worked first by email, phone 2nd, face to face 3rd. First time we have purchased an German made auto and Campbell was very helpful to us in the process. Craig from finance was also very good - not high pressure. Would highly recommend Campbell and Craig for anyone won needs to purchase an auto.

James D

Dec 20, 2013

We went to many Mercedes-Benz Dealers out of the city thinking we would get a cheaper and better deal. Man could we have been more wrong!!! After a nightmare of a visit to Fresno and Los Angeles we ended up going to Mercedes-Benz of Bakersfield and we could not of had a more pleasant experience. Not only were they pleasant and easy to work with... they were so accommodating to whatever we needed. They found the car we wanted and gave it to us at a FANTASTIC price. I would highly recommend them to anyone wanting to buy a Benz. If you have a trade-in they will negotiate and give you the best deal. Mike is a real honest and open salesperson willing to do whatever we needed and still does weeks after leaving. P.S. They have awesome perks for being a Mercedes owner with free Car Washes any day and amazing service with loaner cars!!!!

Andrew

Dec 20, 2013

These guys are excellent. I came in near the end of my car search, and knew that I'd be buying that day if I really fell in love with a E-Class. I told them I had looked at other cars (e.g. BMW and Audi), and they were relaxed and cool and said "sure, I'll show you what we have." They didn't try to rattle off about why a Mercedes-Benz is better than an BMW or Audi and whatnot, which was refreshing. I appreciated their very laid-back approach. They respected the fact that, as a car nerd, I know my technical details and I do my research on the cars I look at. So I worked with a rep at his desk searching their inventory. We took two test drives. The rep was knowledgeable and patient as I checked out both cars -- I never felt rushed, so I took my time because I was starting to love the E-Class and I really wanted to be sure that I was going to be happy with my choice. It was obvious he wanted me to buy, but he never once got pushy with it. I spent a while mulling it over, drinking their free beverages and eating their cookies :D So I told him I was interested in the less expensive one (the more expensive E-Class had Lane Tracking add ons, not really worth the extra $$ in my opinion), and we went through my credit and finances. He never pressured me into buying the more expensive car because he respected that I didn't think it was worth the extra dough. After a reasonable wait (I know it can be a pain to run credit and call banks and everything, but they checked up with me every so often), they had me lined up with an approval. My credit is good, but since it was my first big financed purchase, it was light. The sales manager explained everything about the loan to me clearly -- I had read up on everything online, but it was nice to hear it in person. We worked out a final price on the car in the normal dealer-buyer haggling style. I asked to drive the car one more time before making a final decision, they said "sure thing man, go out and have fun!" Took another spin, and definitely loved it. So I agreed to buy! It did take a little bit to run all the paperwork, but that's expected as well. They were moderately busy (Friday afternoon), but never skimped on checking up with me. When I sat down with the sales manager to sign the papers, he went through each document and clearly explained what was what. They detailed the car, gave it a full tank, and set me on my way! If I had any criticism, it'd be that Mercedes-Benz's basically sell themselves, so the reps can get away with being kind of lazy :D Well, not lazy, but totally laid-back, which makes the whole experience so much more relaxing. The showroom is clean, everyone is nice, everything is upbeat, they have a huge inventory, free refreshments, etc. Perhaps the best thing is that they reflect the feeling that a Mercedes gives you -- it's a happy, cool, hip car, and they realize that there's no reason to be pushing potential buyers around. Buying a car should be an enjoyable experience, and it was!

Brian M

Dec 20, 2013

I needed to find a place to have my MB serviced. I was having trouble with the remote sensor for the locks and on the ignition. Based on the reviews, I thought I would give Sangera a try. I dropped the car at 8:30 am. By 9:30, the car was ready. Turned out all I needed was a new battery for my key. I was ready to pay $200-300 which is the usual fee anytime I take my car in for service. Today's service was free of charge. Service does not get much better than that. Thanks SangeraI!

Keith

Dec 14, 2013

My father was in the market for a new car, so we stopped by the Mercedes-benz dealership. When I first arrived, I saw the show room, and it looked marvelous. Impressive! The waiting room was also impressive and I was able to sit down and watch football as my dad shopped. After watching some football, I went to the lot and found my dad looking at used cars and talking to one of the salesmen. (Campbell) He was friendly and answered all our questions. Looking at everyone's reviews on here, I feel really comfortable about our purchasing here and cant pinpoint anything wrong. We got all our questions answered and that was that. Overall this was probably the best car buying time I have ever had.

Ricardo B

Dec 14, 2013

I was on the market for a new car because my lease was about to come to an end. After deciding what car i wanted, i started shopping for dealers and Sangera Mercedes was very pleasurable to deal with. My salesperson (Mike) was amazing. We actually ended up leasing 2 cars since my partner was also thinking about trading in his car. Mike was very knowledgeable and a fantastic salesperson. No bull, no running around in circles. When dealing with finance, it was also a very pleasurable experience. It also helped that we were pretty much done in 3 hours (more or less)

Brando C

Dec 14, 2013

Really nice doing business with this dealership. When i get my next Mercedes, I will definitely be returning. Campbell was very helpful and I have stopped by a few times after the deal and he was just as helpful post transaction. Highly recommended.

Dora S

Dec 13, 2013

Thank you Surinder for all your help. My son is very happy with his C-Class. I am thinking of going back and get a S for my self. Keep up the great work. The Spade Family

Michael R

Dec 13, 2013

We had Phil as a sales rep and he was incredible. A vet of the car biz for a lot of years, it definitely showed and we made the best decision possible. Thanks Phil!

Dina

Dec 13, 2013

I am generally repulsed by the horrible service EVERYWHERE you go in Bakersfield. At Mercedes-Benz of Bakersfield I was treated with the best service. Dawn was my service rep & she was the best! Everyone else I met in passing was also super helpful. Opening doors, offering help, making sure I was comfortable, etc.

Laura C

Dec 13, 2013

My husband and I were in the market for a car and salesman Campbell really helped us out with finding what was right for us. He was very nice and very knowledgeable. When we were going over the car we decided to lease, Campbell pointed out all of the little details for us so we didn't miss a feature about the car, he even found a coffee cup in the dealership to show us how it fit in all of the cup holders. If you go to Mercedes-Benz, be sure to ask for Campbell.

Kaylee C

Nov 27, 2013

My husband and I live in Nevada, we found the vehicle we wanted at Mercedes-benz of Bakersfield. I was helped by Surinder. Keeping in contact, offering over the top convenience options, and more than important; getting the numbers to work for us. Suinder was great. For as far as we got in the deal, dealing a vehicle over the phone/text was a lot smoother process than I would have thought.

Kathy

Nov 27, 2013

Highly Recommend! Mercedes of Bakersfield is a wonderful place to get a car. Great! No pressure dealership.

Eric S.

Nov 27, 2013

Wow. This dealership rocks! I've purchased 6 cars in the last 10 years; the last two have been from Bakersfield Mercedes. These people seriously know how to take care of their customers and I guess that's why I keep returning to buy new cars. Today I happily purchased my second Bakersfield Mercedes and highly recommend that if you stop by that you ask for Surinder. He is extremely friendly, knowledgeable and you will not be disappointed with your experience!

Jessica L.

Nov 27, 2013

I am nothing short of extremely satisfied with Mercedes Benz of Bakersfield, my salesperson - Campbell Cameron, and the finance team. My search for a new car took over 6 months and I think I wound up at Mercedes 3 or 4 times before finally deciding to buy an C250. Every time I stopped in Campbell was happy to let me test drive (again and again) and he graciously answered all of my questions. The finance team was efficient, knowledgeable and pleasant - everything you want when making a large purchase. Overall the experience was fantastic and I wouldn't hesitate to refer anyone to Campbell and Mercedes Benz of Bakersfield.

Chris S.

Nov 15, 2013

I'm one of those guys that, growing up, was taught that purchasing a new car was almost like a right of passage. As the man of the family, I had to arm myself with numbers, stats, figures, and the ability to haggle, push and walk away. This is what I was prepared for coming into Mercedes-Benz of Bakersfield to purchase a new car. What I got was a no pressure, honest sales pitch. Campbell was my salesman, and he was great. We told him what we wanted, and he worked with us to set us up with a new hassle, no pressure pitch. We knew what we wanted, he recognized it and did his best to make a deal happen. When my wife wanted to test drive 4 different models, he had no problem working with us each different feature my wife wanted. Bakersfield Mercedes has revolutionized the car buying experience making it an enjoyable event. Can't wait for our next car purchase.

J Soccroro.

Nov 15, 2013

By far the best experience I've ever had with a dealer's service department. Folks are friendly and there appears to be a solid system in place. Dropped the car off at 7:30am and figured I'd hopefully get it back by afternoon -- it was done by 10am. Would absolutely recommend.

Jessie B

Nov 15, 2013

This review is for the used car sales department, I can't speak to any of the others: I had a great experience working with Mikey G to buy a used Toyota on a tight timeline. It's a stressful thing to buy a car, but they were super accommodating, let me test drive it, take it to my mechanic, fixed every single thing that my mechanic found, and then let me pick it up a day later than we would have ordinarily due to a family emergency. And helped me with my baby when I was trying to install my car seat. Sorry she wasn't as friendly, guys! I really liked them and got a great car.

Eleanor M.

Nov 15, 2013

Go here to buy a car, or do research. They really want to help and as dealerships go, they're great. i've bought two cars here over time. Great service for the purchase, as well as the maintenance, follow-up, etc.

Mercedes Fan

Nov 15, 2013

I called Mercedes Bakersfield, because I bought a car there in 2006, and I had a good experience. I spoke to Surinder, and then Joel. I told Jel that I had just had a trying experience with another dealership. After talking to him for a few minutes, I knew this was where I was going to buy my new car. Surinder was such a nice guy. He treated me consistently well, even when i was leaning toward not making a deal that day. I could tell that he'd be a gentleman, no matter what. He knew everything there was to know about the cars, and was accomodating the whole time I was there. Joel knew my situation, and worked with me on financing for a number of combinations of cars and loan terms. He helped me weigh my leasing options, also. He was so down to earth, and it was easy to see that he loves his job, and helping people. I, honestly, did not think that I would be approved for the rate that I received, or for a car as nice as the Mercedes Benz I purchased. I talked to a friend that has been with another dealership for years, and he couldn't believe the deal that I received. I can say with confidence that you won't be treated any better, or receive a better deal than you will at Mercedes Bakersfield. I've left car deals in the past with that uneasy feeling in my stomach. I felt great leaving here, and my wife and family even mentioned that. There's a lot to be said for dealing with people that treat you like family, and Joel and Surinder did just that! Go ask for these guys! Thank you guys so much!!!

L. Smith

Oct 24, 2013

I came across Mercedes Benz Bakersfield by accident on this site and I am very glad I did. Without any pressure, my salesperson, Campbell helped me look at a couple of options over a couple days, as I debated between new and pre-owned. I eventually chose the pre-owned and Campbell couldn't have been more patient or accommodating to me while I made up my mind. The price was right and the service couldn't have been better.

JJ

Oct 24, 2013

Went for for service for my E350. I see that all service people get praised but let me put in a good word for Liz (the cashier), she is a very polite and treats clients with a lot of respect - not to mention she is absolutely beautiful. I have been there for car washes before and went this time for service and Liz has always been very graceful and nice. Mercedes of Bakersfield should know that she is almost a first contact in the service center and so deserves to be praised.

peter

Oct 24, 2013

purchased certified -used Mercedes C300 from jesse. i was impressed with his salesmanship and demeanor.the process was smooth and no pressure . Jesse's knowdledge of the product he was selling is excellent.he has a very positive attitude and makes the process a pleasure. mr Kraig handled the paper work promptly and explained every step completely. the two gentlemen are a credit to bakersfield and as such I would gladly go back to them for any future purchase. thank you

Mr. Mathis

Oct 24, 2013

Outstanding skills, customer service and friendliness. Very understanding and patient. I never felt pressured as I have with other dealerships. Joel the manager was also very helpful.

Patient 0

Oct 24, 2013

They are the best dealer. I have checked around and their price was the best. The BEST thing I liked overall apart from the service is the way they interacted with me. I never felt like I was working with a sales person -- it just felt right and very comfortable. Thanks for making my first Mercedes-Benz purchase seamless!

Tom W

Oct 21, 2013

My first concern was purchasing a vehicle on the internet from such a long distance (San Francisco to Bakersfield). My second concern was is the vehicle true to the pictures. Finally how do I do this from out of town? W ell, we took the step because Surinder and Joel answered all my questions and concerns. They helped to assure me that the vehicle was as promised, no tricks. I flew to Bakersfield to test drive and pick up the vehicle. It was better than promised and all the people at Sangera were courteous and helpful. The car I purchased was ready when I arrived. It was detailed with a full tank of gas. Surinder set up the navigation system to get me home while PJ and I did the paperwork. This people at this dealership are well organized, knowledgeable, and thoughtful. It was a pleasure doing business with them. Thanks guys, Tom.

Mike M.

Oct 21, 2013

I've bought multiple vehicles from Surinder Mangat for my family and I. His experience and excellent service is the reason I just bought my new E-Class and will continue to buy future vehicles from him in Bakersfield!

Mrs C

Oct 21, 2013

Campbell was amazing! He worked really hard to find me the right car. He was always patient and I never felt rushed. He was the reason I bought my car from Mercedes of Bakersfield.

Richard T

Oct 21, 2013

I live in Los Angeles, CA and was shopping for a 2013 Mercedes-Benz. Suinder made me the best deal of any dealer who had the car I was looking for from Colorado to California. It was well worth the 2 hour drive from LA to Bakersfield. The sales staff at was extremely knowledgeable and very efficient. Even though the dealership is 150 miles away, I will definitely consider them again when I am in the market for another car.

Deal Hopper

Oct 17, 2013

I just bought my used Toyota at Sangera in Bakersfield after shopping every dealer in town. These guys were so happy to sell me the car even after other dealers refused to give me that good of price .

Janis G.

Oct 17, 2013

MB of Bakersfield impressed me in so many ways. One thing I will say is that Lemon Squad have extremely good customer service, they respond lighting fast to queries. I strongly recommend them.

Rodney

Oct 17, 2013

This is a top notch dealership that is informative and helpful.. They try to accommodate your needs when looking for a vehicle..... Also ask for Mike he is the best!!!!!!!

Chad H

Oct 17, 2013

Campbell made the whole purchase process the most relaxed and comfortable experience that I have ever had buying a car. His "no pressure" and honest approach is greatly appreciated. I felt like I was working with a friend and not somebody who was just trying to get me to sign the check. His efforts to work with my tight schedule were greatly appreciated. He has also shown fantastic after-sale follow up by checking in to make sure that I am happy with my purchase and by answering all of my additional questions. I would not hesitate to recommend Campbell to anybody looking to purchase a car.

Janet C

Sep 30, 2013

I just had the best car buying experience ever... and I've owned plenty of cars so that is saying a lot. Leo was incredible and extremely fun to work with. They listened to all my needs in terms of the car I was looking at and were never pushy. In the end, I got exactly what I wanted and I am one extremely happy customer! I would definitely recommend them if you are looking to buy or lease a new vehicle. Also, Leo went through every feature of my car after the purchase and taught me to use everything (which was a lot!) so for that I am also thankful.

Bryson

Sep 30, 2013

Let me preface this review by explaining that I despise dealing with car dealerships and buying cars. I enjoy doing the research, but I hate the haggling, the fact that you never quite feel many dealerships are being completely honest with you, etc. Because of this, I bought my last vehicle at CarMax where the sticker price in the window and the first offer they make for your trade is their final offer. No haggling, no games. I'm pleased to say that my experience here at Sangera Automotive and with salesman Campbell was better than I'd expected. I'd done my research and knew what I wanted, but to be honest, I wasn't in a hurry to buy. Driving through their town, I stopped by this dealership on a Friday afternoon after work just to check out the vehicle I'd been considering, as I hadn't yet seen one in person, only on the internet. I was looking at the car I was interested in along with another couple when Campbell approached me, asked if I'd heard about this model and I told him I had. He asked if I wanted to take it for a test drive, I said "sure". When we got in, I told him I wanted a price with and without a trade, as CarMax will buy your trade in even if you're not purchasing a vehicle from them, and they tend to make strong offers. Campbell asked for the keys to my vehicle so their staff could check it out while we test drove the new one, and said he'd do his best on price. We took it for a spin, and as we were out and talking, Campbell seemed like a good guy and didn't give off the vibe of the stereotypical car salesman who'll do or say anything to butter you up and pad your ego just to sell you a car. When we returned, he offered to run and get the keys to let me hear the sound system in the exact model I was interested in, as it had a different system vs. the in the one I test drove. I also wanted to check out the seats and a few other things in this other style. He got the keys, I had a look at the car and he asked if I'd be interested in seeing what kind of a deal we could come up with. He showed me the colors of the different paints and interiors that were available and asked which I was interested in. Luckily he said they had one in their back lot that matched what I wanted. Great! He got me a water, asked me to have a seat and went to the corner office to talk with "his manager". Ugh, here comes the negotiation process I usually hate. He returned with an offer, but it didn't show me a bottom line figure of the overall cost of the new vehicle minus my trade in or give much of a breakdown of fees, rebates, etc., it primarily showed the monthly payments I'd make to purchase or lease for various periods of time with all costs included. Since I'd done a bit of research, I knew about what I should pay and, quite frankly, what I could afford right now. I used my phone's calculator and did some quick math based on the prices in his offer. It was way off. The asking price was a few thousand $$ above MSRP, and their offer for my trade was low. The APR was also more than twice as high as I'd seen other dealerships offer. He asked where I needed to be, and I was as honest with him as he'd seemed to be with me. Right! Off he goes to see "the manager" again. While he was away I got my phone out and did a bit more research on the internet He came back, they were within a few hundred $$ of where I told them I wanted to be, they brought the APR down and gave me a price that I was happy with. My next stop was to see PJ (like Pajamas) who drew up the contract, the trade in and all the other paperwork to sign. I discussed a few things with her about the APR and such, and again, she seemed straightforward in the answers she gave me. Am I happy? Yes! Campbell was great to deal with and seemed genuine. I got about what my old car should fetch from a dealership trade in according to Kelley Blue Book, and I checked one well-known website which gives a "smart target price" that lists about what you should pay for

Janice

Sep 30, 2013

We found this place off of Cars.com. After reading all the praise we decided to give them a try. I have a Volvo S60 and knew my problem was going to cost a fortune. I called Sam and told her how my front wheel felt like it was going to fall off. She told me to come on by and he would hop in for a ride and give an opinion at no charge! After the test drive she told me it sounded like my strut mount. I don't know cars that well so I hope I am correct. I made an appointment for a few days later. Her price was so good I went ahead and had her do a tune up. My car drives like a new car now! My bf asked her a few questions about his car and plans to return. One thing that impressed me was when getting a ballpark figure on my bf's car the computer said two hours labor. Sam told us it was usually just an hour. I feel most mechanics would just bill you the two hours regardless. Our opinion is that this is an honest place that cares to help people. Sam is also very easy to work with.

Eddie V

Sep 30, 2013

These guys had it all. Good selection. The price was negotiable. Worked to get me approved. Just overall good business. Would recommend this to all my friends.

Tony

Sep 13, 2013

I've never been to the dealership nor did I buy a car from them. This review was for the excellent customer service I received from Surinder. I sent one of those stock emails from a car buying site in regards to a used Ford they had in their inventory. Then I noticed the 14 mpg city which was far below what I was aiming for. Jeremy quickly emailed me in regards to the car and I presented my objection. Within minutes he sent me an email with similar cars in their inventory with better gas mileage. I hadn't received this kind of treatment from many sales associates at other dealerships. Generally they just ignore me once I present an issue I have or try to convince me my concern isn't a big deal. Clearly, he listens very well. A day later he sent me another email asking me if I had an opportunity to look at those cars and if I was interested in any of them. I let him know that I had but had stumbled across a great deal on a privately owned vehicle and decided to go with that one. Even though we hadn't done business, he congratulated me on my new car purchase, said he thought I got a good deal, and thanked me for the opportunity. How awesome is that customer service? Throughout my recent car buying experience I've discovered that most salespeople are either incredibly pushy or extremely aloof. Not many seem to truly listen to you. Surinder was a total exception. Just based on a few emails I would recommend this dealership confidently.

Lonnie

Sep 13, 2013

I worked with campbell. im not a fan of car salesmen but campbell was the exception. He was patient, knowledgeable regarding mercedes. He suggested that I check out many models before choosing one that was perfect for me. I'm tall and the leg and headroom was very important to me. He gave me a good reduction of the price and a fair trade in for my vehicle. After purchase, he thoroughly took me through the gadgets on the car , which was intimidating as my prior car didn't have all the bells and whistles. I have another appointment with him and their delivery specialist on Monday to learn more about the car. its too much to comprehend and I can't remember the details. A refresher course is more efficient for me..working with campbell was so pleasant and fun. I don't say this loosely because I've looked for months at different vehicles,and at many dealerships before making my decisions.

Joe

Sep 13, 2013

I can't say enough good things about the staff at Sangera. Max was the salesman who sold me my used Subaru. He was professional and friendly and only showed me cars in my price range. I had been looking for a car for several months before I went to Sangera. I wish I would have gone there first. I was very impressed with Max. And I love my car, it's perfect for my family and I.

Rob H.

Sep 10, 2013

Last year, I bought a used, off-lease MB at here in Bakersfield. We've been pretty satisfied with it so far. I really liked their sales staff. They did not seem too pushy and were able to get us a car we really liked. When we asked to have an independent mechanic to check it out, they had no problem with that. Their service department seems to be pretty good here. I took it in for service today and they took care of it pretty quickly. The Sangera dealers sell a few different makes: Subaru, Volvo and Mercedes. I really can't get too excited about a car dealership, so it ranks a solid four stars.

Johnny Ro

Sep 9, 2013

I had a wonderful experience at Sangera. I bought a used car at a fair price and was given much more for my trade in than any of the other two dealers I had visited. They delivered the vehicle on time and made the paperwork fast, easy and painless. This is the second car I have purchased here. Without hesitation, I would purchase my next one here as well.

h8ter g8ter

Sep 4, 2013

I love these guys. I purchased an C250 from them in August, very easy negotiations, really got a great price, I had considered trading in a car and they gave me suggestions on how to sell it privately and the best time of the year etc. I will definitely purchase my next vehicle from them.

Theo

Sep 4, 2013

I bought my Mercedes in Nevada and then moved to Bakersfield, so I didn't buy my car at Sangera, but I did go there for service. I have to tell you, I was able to bring my car in right away, my issue was resolved quickly, and I got my car back on time and in great shape. When I am in the market for a new car, I will certainly consider this place. My service advisor was right on top of everything and I am happy with my service experience.

Janet L

Sep 4, 2013

We took our C Class in for a tune up before the warranty expired. The service department went above and beyond, and really did a fantastic job on our car. Dawn in the service department was incredibly helpful and professional, and kept us updated on the status of our car. And Phil in the sales department went out of his way to ensure that the overall experience was handled with the utmost precision from beginning to end. We are pleased with the level of service offered here, and will return for future service as needed. Keep up the good work!

Chester B

Aug 28, 2013

Recently found myself in the regrettable position of cross shopping and negotiating for a new car that was fairly popular and the inventory for the particular model was limited. Talked to several dealers in California and ended up putting a deposit on a car that had been allocated somewhere in the bay area, but I backed out because another dealer came up with a car that had all the options l wanted. I'm writing this review because the sales experience I had at Bakersfield Mercedes was easily the most pleasant I've had in all my years of new car shopping. My sales associate (Campbell) was friendly, easygoing, and more knowledgeable about the product than any car salesman I've ever dealt with. I had done my usual (compulsive) share of research, but Campbell knew things about the model that the internet didn't even know yet! I regret that I wasn't able to buy my car from Bakersfield Mercedes but my experience there was exceptional and really reflected well on the Mercedes-Benz brand in general. I look forward to doing business with them in the future!

John

Aug 27, 2013

I came here to test drive some Benz's and see if there was something I liked, not intending to lease until September, due to me not thinking a good deal could be struck. After getting here I was hooked up with John, a pleasant fellow who seemed happy to show me all the fun and let me test drive whatever I wanted. I don't exactly look like the well-to-do type (I typically dress in very casual clothes) and so I was very pleased to feel respected as a potential customer, despite that. John had a no pressure approach and I never felt intimidated. I let him know up front that there was no guarantee I'd buy today, but that didn't make a difference to him. He showed me around some of the new stock and he pointed me towards a C-Class configured in pretty much exactly the way I wanted. I test drove this and a E-Class and ended up falling in love with the C-Class. A few hours of paperwork and negotiating later, I drove home in my brand new leased vehicle. The experience could not have been better and it was certainly a wonderful way to spend a Wednesday morning.

Kelly C

Aug 6, 2013

I recently purchased a pre-owned car from this dealer, and was VERY pleased with my experience. Everyone I worked with, specifically Lalo, were honest, and helpful. I never in anyway felt pressured, and felt I could take my time in making the right decision for me. I even brought in quotes from Carmax, and found prices to be competitive; my warranty was even matched. Overall, I feel I got an amazing vehicle for a great value, and it is a purchase I can feel good about. I love my new car, and would highly recommend Mercedes-Benz of Bakersfield!

Lynn

Aug 6, 2013

Just bought a used Honda at a Mercedes store. Jennifer was our sales woman and she went above and beyond to help us. She is very professional and has a very warm personality. We have recently gone through some financial hardship and Craig the finance guy did an amazing job at getting us good financing. We will definitely buy our next car from here again!

Randy B.

Aug 6, 2013

I found a car on the net and expressed interest through their on-line form. I received a call promptly. That is a good start to customer service. I went to look at the vehicle that I was interested in. As suspected, the truck was swarming with potential buyers. After fighting off the bees, I took a test drive with Internet Manager. The vehicle was overly cleaned and looked sharp.The dealership has a good vibe about it and they gave me clear answers to my questions. They didn't mess around with in-house financing and referred me to a local credit union. This impressed me. They also gave me a fair price for my trade-in. Another sign of respectful salesmanship. After a quick stop at the credit union, I was able to pickup the vehicle the next day. They cleaned it again (although it had rained). Evan also gave me all the vehicle history without me asking. Overall, they had a wonderful selection of Mercedes' and Subarus and used cars. The customer service was better than many previous experiences and the prices were fair on the trade-in for sale and given om mine.

Chester

Aug 1, 2013

I called the salesperson on a used car on the website and offered $1,000 under dealer retail. The salesperson checked and came back $300 under my offer. They set up financing at a rate below the best I could find on the web. The sales staff went out of the way to pick up my wife at our house for a test drive. Everything I saw in stock was cleaned up and like new. This was as good as it gets with a used car buying experience. Salespeople were Campbell and Joel.

Brent H.

Jul 30, 2013

I've leased my last two cars from Mercedes-Benz of Bakersfield, and have had all of my service done here for the past four years. Every salesperson, service tech, and finance rep I've ever worked with has been outstanding. The level of customer service here far exceeds any other dealership I've ever dealt with. It's clear that the customer experience is always the top priority. After any purchase or service appointment, they always send me at least one survey asking for details about my experience. Then they actually respond to my feedback, and clearly detail how they will address any concerns. It's more than lip service. The employees at Sangera Automotive Group really listen to customer feedback - and they act on it. The bottom line is that this is a dealership that has always treated me right. Every interaction has been a positive one, and that kind of testament is all too rare with car dealerships. If you're in the market for a new vehicle I strongly recommend stopping by Mercedes-Benz of Bakersfield.

Placio Ro.

Jul 30, 2013

This is a great place to deal with. I've bought two cars here, my salesperson was named Campbell, and have always gotten a great deal. Campbell is a perfect salesperson to deal with, not aggressive or pushy but certainly helpful and lets you know that he wants to earn your business. I have loved driving my cars and highly recommend this dealership as the place to go for a great deal and service. I recommend them to people whenever they ask where I bought my car and am always glad to do so.

Kelly Brison

Jul 24, 2013

Must say, THE best experience EVER at a dealership!!! Max was amazing and very helpful in sales! Even gave me a phone charger when my phone died. The guy in finance offered to order us food.... Elite service for anyone!

Cindy L

Jul 24, 2013

I should have written this review back in February when I purchased my car, but I procrastinated and just thought of it when I scheduled my first service appointment. The buying experience was awesome. Fun, unexpected and I got a great deal. Campbell Cameron was extremely helpful, friendly, easy-going and not at all pushy. Love the accent my friend. The atmosphere is nice and very comfortable, and I never felt pressured at all. Highly unusual for a car purchase at a dealership! Great service, great car.

Robbie

Jul 16, 2013

This is the dealer I've gone to for service since I moved to this area and the only one I'll be going back to. They added a coupon to the bill without even telling me--hence saving me money. Were honest about what I needed to get done and what I didn't need to get done right at the moment. And they were extremely friendly.

Emily Sweetness

Jul 12, 2013

I'm not going to run my mouth on this place, just tell you the truth: this is the best place in Bakersfield to buy a car. My saleslady was absolutely fantastic. I love my new car, haven't had a problem. I love this place so much I'd marry it, but I promised myself I'd never marry a car lot, and I plan to stick to that promise.

Mike

Jul 12, 2013

Second car I have purchased from Sangera Bakersfield. I will do it again and again, no doubt. Campbell and Joel were fantastic. I had an idea what i was looking for, but got so tired of running around to different places. I wasn't finding decent cars, and even the "no pressure" dealers felt a little shady. Going to Sangera, I listed the specs of what I was looking for in a vehicle, and Campbell and Joel immediately narrowed it to 4 or 5 that fit the bill. Test drove them all, and quickly picked my new car. Truly no pressure, just good insight and information. The only drawback: the cars are all high quality and priced right, so you need to act fast! If you see the car you want, you probably have to pull the trigger quick. I would absolutely recommend Sangera Bakersfield to anyone looking for a high quality used vehicle.

Marky Mark

Jul 12, 2013

Best car buying experience ever. Quick, fun and easy! These guys are great!

Michael D

Jul 12, 2013

Surinder is the man! He is a true professional, and a very caring salesperson interested in making his buyer comfortable, and knowledgeable on how the transaction will work. I purchased a 2011 used car off of their lot sight unseen. I live far away from Bakersfield, CA. Surinder was extremely patient with me. He aided me in every way he could to help me get comfortable with the idea of buying a car sight unseen from 1000 miles away. I highly recommend Surinder, and Mercedes-Benz of Bakersfield overall. The car was better than described, and every single aspect of the deal went exactly as Surinder said it would. No joke, if I ever buy a Mercedes, or if they have another used car I am interested in, I would not hesitate to give Surinder and the great people at Bakersfield a ring. Thank you all so very much. You have made me a very happy buyer.

Curtis

Jul 10, 2013

It is a pleasure dealing with the professionals at Sangera. Mercedes. Your sales department is excellent and knowledgeable about the vehicles. The sales manager Joel is exceptional and goes above and beyond to insure customer satisfaction he is an excellent representative for the dealership. I also have had the best service experiences when dealing with Dawn in the service department she is one of the main reasons I continue to recommend Sangera to everyone considering a new vehicle. Overall it is refreshing to deal with professionals that are easy to deal with and obviously talk pride in their jobs and in the vehicles they sell. I am a truly satisfied customer.

Candy Cranford

Jun 28, 2013

Had the most exceptional experience! I inquired online and someone contacted me right away. Any emails or questions I had, they were answered promptly and informatively. From the second I walked into the dealership until I drove off in my car, I didn't feel an ounce of pressure. If you're ever in the market, I HIGHLY recommend you see Surinder! He went above and beyond my expectations..

Richard J

Jun 28, 2013

The total experience was amazing!!! The car that we were looking for was sold earlier. So, they did their best to find us a similar car, and we ended with a much better car within our budget. It was a real pleasure to work with people that looked out for your interest. Definitely will come back in the future and send friends and family to this dealership

Al Dog S

Jun 25, 2013

Bought an E350 - What a car!!! Surinder is an excellent sales person. I got a great deal. As a returning MB owner, unfortunately the first car was hit by a drunk running from the police, I am confident in Sangera Mercedes to back it with great service. Bottom-line, they treat you the way you would expect to be treated.

M A J

Jun 25, 2013

An honest repair shop that works hard to save customers money. I'd send my mother here.

Brock Turner

Jun 25, 2013

Great Service center here. I've never had to wait for a long time on any of my visits. The showroom/ waiting area is filled with goodies like drinks and snacks. They even had some TV's up for me to kick back and relax while they took care of my ride. Dawn was a great tech and she explained everything thoroughly without pushing for extras. You even get a free car wash with every visit. It's nice to have a trusted place to bring your car especially since I'm pretty new to the area.

Ricky

Jun 25, 2013

Best Mercedes-Benz dealer I've ever been to! I'm on my 6th Benz from 4 different dealers. John and his manager were very helpful in getting me in the right vehicle at the right price!

Caesar

Jun 25, 2013

The service is immaculate. I stumbled upon this dealership literally looking for my car Mercedes-Benz C250 and Google put this on top of my search. I called spoke to the manager I believe about the vehicle they listed. I made an appointment to come take a look at it and from the second I stepped foot into the dealership I was treated with respect and the process could not have been made any easier. Campbell, was the man who helped me with the car and two days later, I was driving away in my very first Mercedes. He was very professional and didn't push me in one direction or another. He laid out the numbers very clearly and gave them to me to analyze. I put all my paper work together and voala! I had to take my car in about a week later for some brake issues. They gave me a loaner car for about a week until they figured out my issue. Again, excellent service. They even washed my car and returned it to me spotless! Great staff they have there.

Brock

Jun 18, 2013

This is a nice car dealership. Everyone we encountered was respectful and knowledgeable. The team upholds the reputation of the brand by providing a boutique buying experience. After the sale, this team has continued to surprise us with their interest, concern, and shared excitement about the brand.

Ronnie Har

Jun 18, 2013

They are the best in service and customer care. I am very suspicious about taking my car outside the dealership -- knowing they will use off market parts. They give you the best price in the market, explain each and every small thing if you ask for it. I guess everyone is good but i talked to Bryan -- He is the best.

Jane Dodoh

Jun 12, 2013

Great service at reasonable price. I think they actually care about their customers. Have taken my car there twice with no regrets. Actually left feeling good. A rare find.

Jalo

Jun 12, 2013

I had a great experience with the Bakersfield Mercedes dealership. My sales person, Campbell, made the whole buying process so much easier than I thought it would be. I had to special order my vehicle and the wait was dreadful, but Campbell kept up with me and let me know the progress of the car. After the car arrived he thoroughly took the time to tell me all about the car and the special features that I probably never would have known about. And what makes him so awesome is that he found some scratches that happened during the service that I probably would have completely missed! I'm so glad he did because I would've been pretty mad if I had to pay for something I didn't even do. But to sum things up, I really had an great buying experience and I definitely recommend you hitting up Campbell if you want a smooth and awesome buying experience!Great service at reasonable price. I think they actually care about their customers. Have taken my car there twice with no regrets. Actually left feeling good. A rare find.

Harry

Jun 10, 2013

I arrived at my scheduled appointment time and they took me right in. The team immediately jumped on my car and took care of my routine maintenance without delay. They brought some scheduled maintenance to my attention and offered to perform the services--there was no pressure, and all pricing was provided right up front.

Frank La

Jun 10, 2013

I'm going to make this short and sweet. I've purchased two used Mercedes' here and their staff is great. Campbell was a fantastic to work with and I highly recommend him to anyone that is planning on buying here. Hopefully, what will mean even more, because I live in Los Angeles, and we have multiple Mercedes dealerships down here. I will likely be purchasing my third Mercedes soon, and will still be purchasing at Mercedes-Benz of Bakersfield (from Campbell). It will be well worth the 2 hour drive.

Juan

Jun 10, 2013

Bought my car here. No hassles at all. Leo was a pleasure to work with. They gave me their best price pretty early on so I knew what I was up against in pricing out other dealerships. They gave me a deal that was 1,500 better than all others. In a world where buying a car becomes a stress, this is the answer.

Jane Goodman

May 27, 2013

Five stars means "Woohoo! As good as it gets!" and that's really true. Mercedes-Benz of Bakersfield is stellar, professional, friendly, and courteous all the way, from the sales people to the accounting people to the people who help existing customers. We just bought here and absolutely love it. On the day we took delivery, while the salesman was showing my husband all the car's features, I decided to wait inside because it was hot. One of the service guys sat and talked to me briefly...just chit chat about Mercedes', but he was really nice, as was everyone we encountered at this establishment. There was no hard-sell, no pushiness of any kind. The whole experience was enjoyable and easy-peasy. If you are in the market for a new car, give them a try. You will be glad you did!

Johnathon B.

May 27, 2013

We just bought our first Mercedes-Benz in Bakersfield. I love the car and the process...it was the easiest and BEST car buying experience I have ever had! Campbell -- fantastic - knowledgeable, professional, and thorough.

RoRo

May 27, 2013

Here on memorial day... Just chillin in this place waiting on my new ride to get all cleaned up... thought I would post up about this place. I must say this place is hopping! We were looking at some other joints and the whole automall was like a ghost town. Not here though.. There are people everywhere. They must be doing something right. They got two guys BBQing on the side - all the sales people are flying around.. its a who's who of in-town peeps. So glad we came here... best decision of my car buying life.

Lala McGee

May 21, 2013

This place gave us an absolutely amazing experience. My husband and I were so please with the service at Mercedes-Benz of Bakersfield! We were able to get a used C250 with only 2500 miles on it for such a great deal! By far the best buying car experience! Give this place a try! You won't be disappointed! P.S. Free continuous car washes!!

Chachi

May 21, 2013

Friendliest and most professional staff I've ever worked with. The location is perfect and easy to find, the selection was incredible (almost overwhelming) and the customer service was over the top. I highly recommend Mercedes-Benz of Bakersfield. Great place.

Davy J

May 14, 2013

We have purchased two new cars from them, as well as having a third serviced by them for years prior. All of our dealings have been friendly, competent, and helpful. As a dealership, their repair prices are sometimes higher than an independent shop, but it's done right, and it's done honestly. It's conveniently located if you work downtown, and they're happy to shuttle you to and from. I have personally seen their service staff bend over backwards to accommodate a family that was stuck "on the road" and believe that they go to great lengths to deliver old-fashioned care and help.

Alan

May 14, 2013

I bought my Mercedes here. I was originally in the market for a BMW, but having both brands right next to each other, I had the opportunity to compare at my time and leisure. I really clicked with my salesperson (Jennifer). She was very patient with me -- I must have driven quite a few cars there and I am extremely particular. I was very satisfied with my purchase nonetheless.

Josie Doll

May 6, 2013

Major kudos to the people at Mercedes-Benz of Bakersfield. I've purchased two used cars from them and I am a very high maintenance client, yet they continue to treat me like I'm their one and only, most important client who never gives them any trouble. These guys are super sweet.

BeeBee Biachi

May 6, 2013

Another fantastic experience at the Sangera Mercedes-benz service department! Took my car for its 75k service and received the great service I have come to expect--from start to finish: 1. It was very easy to make an appointment on line. 2. I got my same fantastic service specialist, Bryan. 3. The shuttle driver took me to work and picked me up right on time. 4. The repairs were done well and for exactly the quoted price. They are the best. I would keep buying Mercedes just to use this service department.

Nani

May 6, 2013

Recently found myself in the regrettable position of cross shopping and negotiating for a new car that was fairly popular and the inventory for the particular model was limited. Talked to several dealers in California and ended up putting a deposit on a car that had been allocated to Mercedes-Benz Bakersfield, but I backed out because another dealer came up with a car that had all the options l wanted. i'm writing this review because the sales experience I had at Mercedes-Benz of Bakersfield was easily the most pleasant I've had in all my years of new car shopping. My sales associate Cmapbell Cameron was friendly, easygoing, and more knowledgable about the product than any car salesman I've ever dealt with. I had done my usual (compulsive) share of research, but Campbell knew things about the model that the internet didn't even know yet! I regret that I wasn't able to buy my car from Bakersfield but my experience there was exceptional and really reflected well on the Mercedes-Benz brand in general. I look forward to doing business with them in the future!

Walter C

Apr 26, 2013

I could not have asked for a better experience! As I know very little about the workings of my car (...surprise? :)) I was pleased to be given a lamen's rundown of the problems my car was dealing with and options for repair. Service was done is a super timely and accommodating fashion not to mention that I was pleasantly surprised with a freshly washed exterior! This is my go to shop. Cheers to Mercedes-Benz of Bakersfield!

Jar Jar Binky Boy

Apr 26, 2013

Is 5 stars enough? Mercedes-Benz of Bakersfield is the best, all of their cars all reflect that, and all are in excellent condition. Best place to buy.

Smokin Joe

Apr 26, 2013

Sangera Mercedes-Benz, and the staff members I dealt with, have been nothing but courteous, low-pressure (actually no-pressure) in their approach, and astonishingly easy to deal with. Ever had a dealership actually accept your offer? These guys did, and it is because they LISTEN to their clients. I made a fair market offer for a vehicle and they agreed with my assessment, so the deal was done in minutes. I like that they can arrange financing for buyers, and that I don't have to waste time waiting for buyers who miss appointments or never show up at all. They have a full spectrum of vehicles in every price range so you can find exactly the car you want. Maybe not today, or next week, but keep watching their website like I did and sooner or later you will be tempted by some high-octane Siren that screams your name. A heart felt thank you to the folks at Sangera for making this the easiest, fastest and simplest car deal I've ever been a part of.

Emily W

Apr 26, 2013

As you would expect this dealer is all about the service. I've never had such good service from a car dealer as I have with Mercedes-Benz. I've owned a few new cars... but this has been my best experience of them all. You can tell by the number of cars that are 5 + years old and still coming to the dealer for upkeep. I see only satisfied faces, and am really happy that this is my dealership.

Bakoz Benz Luvvver

Apr 19, 2013

The folks in the service department are always so great to me. Brian Brown is my service guy. He takes great care of me and my car. If I have too wait any length of time he hooks me up with a loaner or arranges a ride for me. I work in Taft so getting my oil changed is a huge pain in the tuckass for me logistically but they make the experience a pleasurable one.

Emilie

Apr 19, 2013

After dealing with car guys on test drives who were overly fake and asking a lot of questions to get into my head, walking onto the Mercedes lot was so refreshing. I was lucky to run into Max who was very nice, positive, friendly and not overbearing by any means. He let me test drive well past closing time and patiently waited while negotiations were happening. I drove away in a wonderful car and the excellent service has continued beyond the sale. If you want a solid car, great service go see these guys, especially Max

Bill N

Apr 16, 2013

This was my first leasing experience and it was exceeded all of my expectations. I am very critical of car dealers and usually just buy from private owners. Sangera Mercedes was really great and they earned a new customer. Thanks to sales consultant, Campbell, for walking me through the process and getting me into the right car then following up later to make sure I was satisfied and answer questions. Great guy... and got the pricing where it needed to be for my budget. The icing on the cake is the free car wash service that comes in very handy every couple of weeks. Dawn, in the service department, greets with a smile and the car always looks great when they are finished cleaning it up. Thanks guys!

Alyssa

Apr 16, 2013

I had the misfortune of totaling my beloved car this past month. The tow truck took my car to Neiras collision center after my wreck. The owner was driving this beautiful black Mercedes and I just knew I had to get one too Everyone was telling me to go to Car Max so that was my game plan. After searching through Car Max's database I narrowed my choices down to 2 different vehicles but they wernt close and I would have to wait. The salesman was very helpful but being the prepared buyer that I am I wanted to price shop too. During my journey I came across some incredibly pushy and downright terrible salesmen. I had experiences where I could just feel the dishonesty in the room. It became discouraging and drove me to the point where I was thinking about just buying one of the Car Max vehicles straight out -- but those guys didnt know didly squat about their cars. My BF recommended we check Mercedes-Benz of Bakersfield before I made any rash decisions. I contacted through through the Internet and salesman Surinder replied to my inquiry within the hour. Yes - within the hour. The deals he was showing me via email were brand new cars for almost the same price as I would have bought a used one from Car Max. I couldn't believe it and had to go in for a closer examination. Turns out he went even lower than the Internet quotes he originally gave me and we cut a sweet deal. He was extremely helpful and not pushy in the slightest. You can tell by his demeanor that he knows what he is talking about and he is an honest man. I ended up purchasing my vehicle from him and I couldn't be happier. Surinder and John (or Jim) walked me through every last detail and made me feel very comfortable with the entire process. I got everything I wanted (plus a few bonus features I wasn't expecting) and all for the price I began my search needing. I worked with Craig to get my financing taken care of. He was great too! Once again not pushy and told me straight up which extra insurance packages were worth it and which were a waste of my money. Surinder and Craig stayed with us really late into the pm getting all the details together. Not once did they make us feel like they were rushing us out the door even though it was very late. This is the way car buying should be! I am very happy with the service I received at ercedes-Benz of Bakersfield, and would highly recommend them & salesman Surinder to anyone searching for a new vehicle.

Angel Luv

Apr 16, 2013

My husband and I needed cars so we decided to go to the place with the best reputation in Bakersfield - which was Mercedes of Bakersfield. Upon arrival, we were immediately greeted by Leo. Leo was very patient as we inquired about various cars never pushing us to buy on the spot. We left and returned a few weeks later with the intention to buy this time. Leo helped us through the loan and application process every step of the way. Mercedes helped us secure a loan at a very good rate with very reasonable car prices. Unfortunately, the quoted Sangera discount that was available on our first trip was not available anymore- its also important to note that Leo did warn us about rebate differences if we were to come back another week. Overall the application process went very smoothly and the customer service was superb. Highly recommend this place if you want to be treated like a valuable customer.

Laura P

Apr 16, 2013

This review is for the service department at Sangera. I took my car there recently for a horrible knocking noise it'd had for about a year. I had taken it to a different mechanic previously and he'd told me there was nothing wrong w/ it and didn't fix it. Um, wrong answer- I know that my car isn't supposed to be making this awful noise. I dropped my car off here on a Wednesday evening and by Thursday at 10am they had already diagnosed my car, called me to get the "ok" to fix it, and got it finished. I was completely happy with the level of service I received there and that they actually DID fix the problem. I will def bring my car back here for any future problems it has.

Robert

Apr 4, 2013

My wife and I both enjoy working with Mercedes-Benz of Bakersfield. Great customer service and treat you right. Brian, our service manager, always treats us fairly and with respect. Their new lounge area rocks and love the options of the loaner cars as we are on the go. I definitely recommend Mercedes-Benz of Bakersfield without a doubt.

Missy P

Apr 4, 2013

Great service and I love that they offer a loaner car. So quick and easy!

Janet K.

Mar 28, 2013

So I totally love Sangera! More to the point I love Bill and Bryan in the service department. I've been going here to get my C-Class serviced for the entire 2 years I had the car. They have outstanding customer service! Sadly my little beast had an electrical issue (I blame gremlins) that was so intermittent we couldn't get it resolved. They offered me very straight forward advice, including when I should cut my losses and look into a new car. I recently purchased a new C-Class (notice a trend..?) that will be following its predecessor's footsteps and get all it's service and love from the guys at Sangera!

Brittania McCastledorf

Mar 28, 2013

I had some standard maintenance work done here. I was living in Valencia, but was not thrilled with the dealership there, so I decided to drive down to Bakersfield and see how the dealership was. Glad I did. It was worth the hour and half round trip drive. For a dealership, they were actually quite decent. I found their prices to be reasonable, and their customer service was really pretty darned good, in comparison to other Mercedes-Benz and BMW dealerships I've been to. If I were living just a little closer to them, this would be my dealership of choice by far.

Margie Cutterbuck

Mar 28, 2013

Just relocated to Bakersfield and needed to get my Subaru serviced. These guys are top notch -- excellent service department. They were professional, communicated well, the courtesy driver is the nicest person I've ever met, and they took care of my vehicle well within the time they quoted. Based on my experience with Subaru and now this service center, I will definitely be purchasing my next vehicle from Sangera. Thanks guys!

Happy Jane

Mar 27, 2013

I just leased Mercedes-Benz C250 - I really liked the way everything was handled. I was dealing with Jesse. - very thorough and responsive. I got my car within 3 business days for the best price on the market. Mercedes-Benz of Bakerfield has nice showroom, location and people who work there seems to be very friendly when you come in. They offer coffee, water, popcorn. cookies, etc I would strongly recommend anyone looking for a good lease go through Mercedes-Benz of Bakersfield and use Jesse. Mercedes-Benz of Bakersfield - A+

Nacho Libre

Mar 27, 2013

I brought my MB here for service and they went the extra mile to make sure I was satisfied. This was my first experience with Mercedes-Benz of Bakersfield and I definitely will be going back for all my service.

John

Mar 27, 2013

Bought a certified used Mercedes yesterday and picked it up today. Overall very satisfied. Salesman Surinder was very attentive and followed through on every thing promptly. I didn't feel any pressure on the sale at all and he really went the extra mile. I also want to say the finance department was great. Last time I came here 7 years ago and bought my last car, I felt like I wasn't getting any straight answers from the finance department. This time, they were great. Very patient, very clear, answered all my questions honestly, no pressure, in fact gave me a better deal than I expected!

Justified

Mar 27, 2013

I had a great experience at this dealership and specifically working with Campbell and PJ. They got the deal approved quickly and the paperwork was effortless. I was in and out in just a few hours and very happy with my purchase.

Jocko

Mar 21, 2013

Great customer service. Ask for Brian Brown. Does a car right.

Lil Chucky

Mar 21, 2013

I had a fantastic experience buying a car here. I've purchased cars before from other dealerships and I can definitely say this was my best experience. They were fair with their pricing and negotiations, and were up front about the pros and cons on the model I was considering. The dealer was willing to work with me and didn't try any sales tricks that I'm used to encountering. If anyone is looking to purchase any used vehicle, this is the place I would recommend, hands down.

Michael Frashantin

Mar 21, 2013

I have purchased several vehicles from Bakersfield Mercedes. They are all down to Earth people and are always friendly when I stop in...not pushy but professional. Service provides loaner cars for free!!! So Saturday service doesn't matter to me, I keep going back because they took care of me with my first purchase, very fair with pricing and honest. If Mercedes is the vehicle you want..this is the place to go PERIOD...you will be satisfied, they have been around for over 40 years.

Grubbs

Mar 18, 2013

i bought my first Mercedes from this branch and I love it! Everyone in the sales department are so nice and friendly. Every time I take my car in for service they have greeted me with a smile and take care of my car right away. I have never a car store could be this great. I will always take my car back here and continue being a happy Mercedes owner thanks to Mercedes-Benz of Bakersfield!

Papellego

Mar 15, 2013

Thanks for taking the time to inform me of all the information I needed to make a great purchase. You really showed me that buying a car can be frustration free. Thanks Joel.

Meredith

Mar 15, 2013

Look, here's the thing: car dealers are a total beating to deal with. If you've got to deal with one, it means you need to buy a new car or you need work done and let's face it, both of those situations are stressful and annoying. This is why it's always nice to find a dealer that makes both of those experiences somewhat less painful. I bought a new car from here in November and it was virtually painless. I worked many of the deals out with an employee via email before I even set foot in the dealership. That means I only had to go on a quick test drive before I got down to business on the 2-3 hours worth of paperwork required for a care purchase. I got a good deal and was never talked down to or misled. Fast forward a few months. Last weekend it was time for my first oil change on a Saturday afternoon and was out of there an hour later. They changed my oil, rotated my tires, and checked my brakes. I've never been one to take my car to a dealer for work, and my husband has always done my oil changes for me. But if it's always going to be this easy, I may start taking my car there pretty regularly.

Beach Bunny

Mar 14, 2013

Nothing special about my experience. Wasn't bad, just didn't wow me. They offered the same price as other dealers, but just bought here because it was close to home. Sitting here in the dealership now writing this - hello tiger. Sales guys are cute though... especially this tall dark thing.

Rin Tin Tin

Mar 14, 2013

Just a great experience!!! Campbell-Joel-Jim-PJ (like the pajamas!) Started with great email communication with Campbell that moved on to a friendly/informative presentation of the car and smooth paperwork process with PJ, and Joel helping everyone! Having contacted Mercedes, Audi, Lexus and BMW Dealerships to replace our car that was stolen, they came out on top with not only price, but the best Vibe in the store by FAR! (Before stopping by, we spent about 30min next door wasting our time at another dealership, YOU KNOW WHO YOU ARE!) I also contacted Mercedes stores as far as San Jose and San Diego. It was such a huge pleasure to buy a car from the Mercedes Dealer that was literally 30 minutes from my hood. Thank you so much for making it easy and an exciting experience! Buying a new car should be FUN!!!!!!

Brandon

Mar 14, 2013

I was recently on the hunt for a Subaru and decided to check out Sangera. I can tell you right now, this was the smartest choice I made. Once I got there, I was helped by a salesman named Max. I've had some up and down experiences trying to buy a car before, but I'm happy to say Max made this situation MUCH more satisfying. I was used to salesmen staring at me with that 'Come on. Buy it. You know you want to. DO IT' look (we've all felt that before), but at no point did I feel pressured or uneasy. Soon enough, Max showed me a Subaru and it was pretty much exactly what I was looking for. But for me, I will not make a purchase as big as a car unless I feel like I'm getting a fair price and a good deal. It didn't take long for us to agree on a price that was mutually satisfying. Finished out the financing and I was a proud new Subaru owner. There's a reason you see Sangera license plate frames all over the city. They know what they're doing, they make you comfortable, they answer all your questions, and they treat you fairly. Not sure what else you can ask for when making what normally is a very stressful decision. I will for sure be referring family and friends right back here to Max and the rest of the people at Sangera Subaru.

Ring UR Bell

Mar 13, 2013

As an avid car trader-in-er at Sangera, you can trust me when I say this is the place to go if you need a new (or gently used) car. I bought my first two cars through one guy who is no longer there, but I just call anyone there up when I feel like a new car and he calls me when something awesome is on the lot that qualifies for a great financing deal. For my fourth, and hopefully final car (for a few years at least), I bought my 2013 C250 and could not be more pleased. The service department does a great job of getting me in and out without a long wait (seriously, less than 30 minutes when I went in back in Dec). Tell them Bethany sent you. You can even pretend we're friends...perhaps you'll get a better deal :)

Johnny TD

Mar 13, 2013

It's quite obvious this dealership invests in its people. Everyone I have spoken with is very polite and knowledgeable. I have also spoken directly to the owner and he is as genuine of a person as you'll find. He's sincere and is involved in the day-to-day. I wish all dealerships that I've done business with in the past were as courteous and friendly as Mercedes Benz of Bakersfield. If you find a bad review anywhere I would be surprised. Service prices average, service excellent.

Braa

Mar 13, 2013

When it comes to MB service, this is where I go. I've been here 3 times for services and they do a perfect service job. They want MBs to last and they want to treat you and your car with the $$ it's worth. Price-wise; you might find cheaper service with other mechanics, around the city, but according to "How to Buy a Used Car" manuals I read, The dealers are the safest and best bet to handle your car with the proper care. I see this reflection with MB Bakersfield and I come in for engine problems. Other simple things like tires, A/C, Radio, brakes, etc... I might research other places for better/cheaper service. Sometimes the time they say it would take to fix 'x', is not true. Then again, when doesn't this happen. But just a heads up on that. QUICK TIP: Bring a laptop! They have free WIFI, ...or a book, or a magazine... They got a TV too.

john

Mar 13, 2013

I bought a used Mercedes and had a great experience! Friendly staff who made it easy. Highly recommend them.

Meggy Sue

Mar 12, 2013

Oh the dreaded process of buying a car. Weather it's used or new, everyone knows that it's a battle of the minds the second you walk onto that lot. It takes no more than 10 seconds to hop out of your car, have someone from inside the dealership see you, and greet you with that big car salesman handshake. But... that was my experience at VW, Toyota, Audi and Honda. Not at Mercedes-Benz of Bakersfield! After test driving a number of great cars all day, my sister and I begin our drive home. She spots the Mercedes dealership and insists I pop in just to check out the new 2013 Mercedes C-Class. It's dark and raining and not an ideal time to take a test drive. We hop out of my little beater and start to check out the row of Cs. We see the salesmen inside and they don't rush out and get in our faces like other salesmen that day (namely the guy from Audi!!). After a few minutes a nice man comes out and introduces himself as Lalo. I mention to him that I'd like to know more about the car, tell him we just came from test driving other cars and that I'm really interested in taking a test drive the following day. He applies no pressure at all and says, "Sounds great. Do your research, go online, check out the other cars that are in the same class as this car and let Mercedes-Benz speak for itself. I hope to see you back!" I hadn't really researched the Mercedes-Benz at all because I thought they were out of my league and was really relieved she'd encouraged me to stop in. (It was actually cheaper than ALL the other cars I was looking at... even the freaking Kia) We go home and spend the next few hours looking online and comparing cars. We find out that this particular car has one of the best re-sale values, more horsepower and in general, the base model has more bells and whistles than the other cars in it's class as well. I'm pretty much sold. The price was even right! In fact - the stickers on the car actually list the MSRP! No up-sells, no extra charges, just the price of the car as listed online. Very, very cool. The next day I zip back, take the car for a spin and fall head over heels for it. Another guy was able to help me that day with questions and concerns. He admits to me that the BMW is a great car and if I test drive it, I might find the ride very comparable to that of the Mercedes-Benz. I leave and test drive the 3 series next door at BMW but find that again, the Mercedes-Benz comes with more bells and whistles than even some of the most souped up 3s. So while I like the car, I'm not sold yet. In addition to the Mercedes-Benz being great, the Lalo and other guy being great, they were offering the Mercedes with 1.9% interest! So I was sold. I planned to think just one more night about the decision and the very next day I went back to buy the car. The paperwork process is easy, Lalo was generous in offering some extra accessories on the car that I really wanted while the other guy was taking care of the trade-in. They tag-teamed and it not only helped the process go along faster, but it made it fun. The dealership really operated like a family and there wasn't this sense that everyone was chasing after commission or dollar signs. I get a tour of the repair shop, they introduce me to the service people, show me the ropes, explain the warranty (which again was WAY better than expected) and then we're done. My car got gassed up and washed and I very, VERY happily dove my new Mercedes home. This experience was so pleasant that in honor of these guys, I named my car... BB! (Bakersfield Benz) I highly recommend this dealership and hope to do business with BB again one day.

Kelly

Mar 12, 2013

Seriously, these guys are a top notch car dealership. I bought my most recent car from them last year, and it was a redeeming experience (the last time I got a car from a dealership, yeaaaah.... not so much. It was awful to put it lightly). I knew exactly what I wanted, and I saw they had it so I contacted them. I believe I spoke with Mike. I called them on the car and came down the very next night. They brought us in, had it all cleaned and ready, we test drove it, and boom we wanted it. He was super laid back, and great to work with in the process. Not only did I get a great deal on the new-to-me (read: lovingly used) car I bought from them, but they really made it simple working with Kern Schools (my credit union). They also bought our dinner at the taco joint down the street, since we drove from fairly far away for this sweet little ride. I would totally recommend talking to Mike if you are in the market for a vehicle.

Justin Heik...

Mar 12, 2013

I super research all the cars I buy and Mercedes-Benz of Bakersfield had the perfect car I was looking for right here on Cars.com. From the first conversation I had with Surinder until the final process of buying my car, everything went amazingly smooth. I would definitely come back and buy there again in the future.

MB Fan

Mar 11, 2013

I wish I could say that I bought a car from here, but I can't. I'm rating this from strictly a come-in-and-look experience. It gets 5 stars purely for that criteria. Not sure what their financing/credit experience is like. I work close by so I was able to drop by during the lunch hour. I dress presentably for the work that I do - in other words, I look like I could afford one. I came in. The guys gave me a friendly nod. No sales sharks trying to sell me a car right off the bat. No desperate-must-sell-or-I'll-get-fired aura in the place. I look at this place as more of a museum, which is perfect during a weekday lunch hour. I sat in the E350, S550, SLS, GL550 and a really old classic car they have on the floor. Apparently it only cost $5000 new back in 1961.. Can imageine what it is worth now.. It was awesome. I pressed all the buttons. No one bothered me. I blasted the radio. No one bothered me. I honestly felt guilty for walking out and not buying anything. They were so nice keeping their distance and giving me my personal space. Maybe that was a new sales tactic. If I buy one, it will be from here.

Farmer Bros

Mar 11, 2013

Just leased my 6th Mercedes, and the third from this dealership. A E350. What clinched the deal for me was the no nonsense approach of my salesman, Campbell, who put together a lease proposal that was cost effective and fully met my needs. The dealership's willingness to pick up my car from my house for service as required was another strong selling point, since their location is somewhat out of the way and would take time getting the car there and back. The gentlemen who delivered the car to me and trained me on the new features was also extremely professional. While we couldn't figure out how to get the profile usb download to work from my old car, he manually set things up for me to make the process simple. Overall an excellent experience.

Webby

Mar 11, 2013

I just leased Subaru - I really liked the way everything was handled. I was dealing with Jennifer. - very thorough and responsive. I got my car within 3 business days for the best price on the market. Sangera Subaru has nice office, location and people who work there seems to be very friendly when you come in. They offer coffee, water, etc I would strongly recommend anyone looking for a good lease go through Sangera Subaru and use Jennifer. Sangera Subaru - A+

Mikkel D.

Mar 5, 2013

Possibly the best car-buying experience I've had. We'd taken our Forester in for service and inspection on a Saturday morning but had been communicating with a salesperson throughout the week about looking at new Outbacks. I was lucky enough to get Jennifer to help me with pricing, looking at cars, reviewing options and making clear how certain decisions would impact the price. She was 1000% professional as was the entire staff whenever we interacted with. We never felt rushed at any time and no matter how busy they were, they'd always make it a point to say HI, offer you water or coffee and keep you abreast of what your salesperson was doing (if they weren't with you) or where in the process of buying your sale was. The service department was in a separate building. They as well were very professional, courteous and friendly as well. I came to Sangera Subaru from Fresno, where we'd bought 4 new/1 used cars over the last 12 years. Apparently that loyalty means nothing to them as there was zero eagerness to satisfy my car-service needs. Sangera has my repeat business for now on.

Bakersfield Lover

Mar 5, 2013

Campbell is the man. I originally called Mercedes-Benz of Bakersfield along with two other MB dealers in SoCal. The guy I spoke with initially said that they didnt have the C I wanted on the lot and that he would do some checking and get back to me. Meanwhile, I talked with the other two dealers and was looking at buying a C class soon. I hadn't quite found the car that I was looking for, and the other two dealers were pretty much telling me to just choose from what was available on the lot. So, I decided to give Bakersfield another try. I talked to Campbell, and he told me that they didnt have the C i wanted on the lot but that he would check around to see what was available for a dealer trade. He called me back within an hour or so. The first two cars he found were already taken, but then late the same day he found the exact car I was looking for. Campbell called me to give me the good news that he'd secured the car. I told him I was on my way to the dealership to sign papers. I found it amazing that Campbell was willing to work so hard for me when he knew I was talking to other dealers and when I hadn't even been to his dealership yet in person. When he was searching for cars he sent me emails and text messages to keep me updated. Amazing. Also, the offered price for the car was good for a dealer trade (something not on their lot), and I didn't even feel like trying to talk them down anymore. Campbell sealed the deal, but the pleasant experience continued when we arrived at the dealership to sign papers. We were treated well, and even the financial part of the deal was pleasant--which most times, the financing department at dealerships doesn't have as much of a customer service feeling. It's all business and hard sells to get you to buy extra things you initial don't want. Well, not at Mercedes-Benz of Bakersfield. I'm very pleased overall, and I am excited to pick my car up next week, as I purchased it still at port. Not a problem though because Bakersfield gave me an loaner and a tank of gas for the week. I couldn't ask for more.

Chop Suey

Mar 1, 2013

We got a good deal on our car here. Very honest and helpful. Thanks guys!

Service Monkey

Mar 1, 2013

This place is fantastic. I always feel like they give me a fair estimate on repairs (I call around to non-dealership places to price repairs and their estimates are always comparable). Moreover, they take the time to explain what you are paying for (parts, service, warranties, etc) and offer refurbished parts, etc., if it's an option. Utterly professional, from the front desk to the mechanics, and I've never had a problem with any of the work they've done.

Vince M.

Mar 1, 2013

I recently bought a used jeep at MB Bakersfield and was very happy with the sale. The price was great and I shopped very heavily on the internet and at different dealerships. Not to mention the Jeep is super clean and in the best condition of anything else I test drove. They have been in business a long time and now I know why!

Lisa

Mar 1, 2013

I have been going here for 6 years and i always get excellent service. bill and brian are the best. very nice and always tell me the truth. i wouldnt go anywhere else.

RoboCop 21 Salute

Feb 28, 2013

Everyone has their own unique experience of purchasing a car. "Great customer service" and "auto dealership" usually don't pair with each other. But this place will surprise you. When you are in market for a luxury vehicle, "service" is one of the most important reason to consider in your decision making process and Mercedes-Benz of Bakersfield does it better than anyone else in this market! Don't get me wrong, there are many luxury dealers who provides their customers with their best effort yet majority of them are trailing what this place does daily! Sales staff are friendly and courteous, and their service department is one of the cleanest service bays that I've ever seen in ANY kind of dealership! Their techs pamper your car while they service it!! Again, this may not be for everyone yet if you're in market for a luxury vehicle, this place will exceed your expectation.

Lady Godiva

Feb 28, 2013

I bought my first Mercedes here on Monday. I test drove it a few days prior and pointed out a few scratches and my husband pointed out that the air pressure light was on. Our sales rep, Henry, assured us it would be taken care of. The scratch was fixed to perfection and the car looked beautiful on Monday when I picked it up. The guy showing me everything on the car set up the blue tooth so my phone would sync to the car and showed me how to set up my phone book and stream iTunes. The customer service was fantastic. The day after I got the car the air pressure light was back on. I brought the car in today and I was told that there was a nail into tire and it couldn't be patched. $376 for a new tire only a few days after I drove it off the lot. I was upset and went back and spoke to Henry. Henry spoke to the manager and got me a new tire for free. All in all, I give this place 5 stars for great customer service.

Roadmaster

Feb 28, 2013

Customer Service here was superb! Called ahead and told them what I wanted by the time i got there they had the exact car i wanted ready to show me. Told them what i wanted to pay and they got me right at that price with no hassle. I would def recommend this place to everyone! Smooth sailing from start to finish.

Mike W.

Feb 28, 2013

Great car buying experience!! I bought a used Mercedes-Benz at Sangera and was wowed by the dealership, sales service and customer service I have received. I was hesitant about driving down to Bakersfield after going to the Mercedes dealership in Valencia where the dealership was the stereotypical one where the sales person walks over to the manager to have us haggle back and forth on the price of a car I was interested in there. The Sangera price was extremely competitive ($2,500 less for a earlier model, but with 20K less miles!) and I liked that we didn't have to spend the time haggling back and forth. The salesman didn't try to pressure me into a "new" car or driving another model that was more expensive. Upon arriving at Sangera we were greeted by many of the associates on our walk in, but not a "Can I help you/show you something?" sales line. The sales associate we worked with was extremely knowledgeable, friendly, personable and did not pressure us at all. I would definitely make the 60 minute trip down to Bakersfield to buy another car--although I'm hoping I'll hold onto this one for years!!

Mr. Rublado

Feb 27, 2013

I came to Mercedes-Benz of Bakersfield after feeling very pressured by the person I was working with at BMW of Bakersfield. Mercedes-Benz was a refreshing experience compared to that other dealership. All of the employees were friendly, personable, up front, and extremely helpful throughout the car buying process. I'm a new graduate, and this was my first time buying a luxury a car. This could have been a nerve racking experience, but I never once felt uncomfortable buying from Mercedes-Benz. They took their time with me and made sure I understood everything. I don't think I could ever buy another car from a different dealership. These guys are awesome.

Haile Mailey

Feb 27, 2013

Jennifer is honest, hard working and ethical. She knows the Subaru product and she takes pride in helping buyers find the right fit for their needs. She helped my husband with the purchase of his Forester a while back and just recently helped get me in an Subaru as well. She made the process exciting and stress free. I absolutely LOVE my Outback, and I love Jennifer. Amanda in the service department is also very knowledgeable and helpful. Subaru of Bakersfield in general provides amazing customer service! I am a previous Land Rover owner- (NEVER AGAIN) and Lexus owner. Lexus also has good customer service - but I would not hesitate to refer Jennifer, and Bakersfield Subaru to anyone looking for a new or used vehicle.

Mazzo Mazzo

Feb 27, 2013

These guys really work hard on their quality of service. I bought an Outback in 2010 - it's a great car, but had a couple of issues. Anyways, Sangera have always backed me up and cleared up all the issues. We used to have a couple of Toyota's which we used to have serviced at the Toyota dealership. However the comparison in service between the Toyota dealership and Sangera is like night and day. The Sangera folks are great and work really hard to please. The Toyota service dropped off very badly and we stopped going there. My son has a Toyota. He found the same thing --- great Subaru dealership and lousy Toyota service. Not much else to say - comments in the other reviews cover it all.

robby keno

Feb 27, 2013

A+++ Dealership from the start to finish!!! The salesperson and sales manager got me the car and deal I was looking for!! The only place to buy your next vehicle.

Lee M.

Feb 26, 2013

In my twenty-some years of owning cars (mostly older models) and having them serviced, Mercedes-Benz of Bakersfield / Sprinter / Sangera is the best garage I've ever visited. Two things impress me the most about Sangera. First, is they take the time to really find out what's wrong rather than simply swapping parts until the problem goes away. When the distributer went out on my Sprinter Van, the only symptom was that sometimes it wouldn't start. They kept in the shop for over a week until they could reproduce the problem so that they could try to diagnose it while it was happening. While inconvenient for me, this is really the only real way to figure out an intermittent problem. The other thing that impressed me is that they would often take steps to save me money. For example, I had a problem with air flow regulator. They told me that it would eventually need to be replaced but that they took it off, cleaned it up as much as they could and put it back on and that I might be able to get another six months or a year out of it before a new one was absolutely required. Unfortunately I moved out of the Central California area. Every time I take my Sprinter or other MB's in for service and get gouged by one of the shops out here in Colorado, I miss the good folks at Sangera. They really are a friendly bunch and the mechanics know what they're doing.

Danny Boy

Feb 26, 2013

We recently purchased a 2010 E350 at Sangera Mercedes and couldn't be happier with our experience. A very low-pressure sale and pretty easy to negotiate a fair deal on both our trade-in and new purchase. We worked with Leo and he went out of her way to help us find the exact car we wanted. I'd definitely recommend them if you're shopping for a car. Sangera is a family owned dealer and have been around a long time and everyone we ran into there was very friendly and eager to help.

The Giant Peach

Feb 23, 2013

Until this week, it had been over 3 years since I stepped foot in this dealership. Let me say, this place has gotten a MAJOR face lift! Not only is the facility beautiful, the new customer lounge is AMAZING! Although you feel like you are in a freeway due to being surrounded by glass...you won't mind because it's such a nice freeway :) I purchased a vehicle here and I have to say that it was a hassle free experience. Campbell helped me with anything and everything I asked. No pressure sale. If you need help in the service department, ask for Brian...he will take good care of you and your vehicle! I live 75 miles away from Mercedes Benz of Bakersfield, but I won't hesitate to take my car in for service here.

Hoa

Feb 22, 2013

I trusted the reviews by coming to this place. Awesome service and they worked with me so that the payment would not kill my bank account all at once. Would definitely trust my car here again.

Tamara

Feb 22, 2013

Pretty much since I was sixteen I've dreaded taking my car to the dealer for maintenance. But, such is life, and I took my C-Class to Mercedes-Benz of Bakersfield for an oil change and to have a part replaced on a recent trip. I made an appointment online, easy peasy. I arrived a little early and was promptly helped by a friendly service rep who didn't mind by questions--I get a little paranoid about car maintenance, particularly as I'm putting in a lot of miles on isolated stretches of highway recently. I planned to take a taxi to check out theValley Plaza. The guys working insisted I take the shuttle, and a friendly employee drove me over. My car was ready in less than two hours and the shuttle came back to pick me up within about ten minutes of me calling to request pick-up. I originally thought the part that needed repair would need to be replaced. I kept the broken part in the back of my car and they were able to repair it, saving me about seventy bucks. Great service and honest practices made this an incredibly wonderful experience.

MILTARY MAN

Feb 22, 2013

I Was not the person who wrote the review on the c 280 , this is my review i had a great good experience and the salesman John La Marsna was excellent and fixed any problem i had . thank you . I will refer my friends and family to mercedes benzs.

1996 C280

Feb 21, 2013

not a good experience. i only wanted to make 2 payments, half on the down payment and the balance in 2 weeks.

Jose Navas III

Feb 19, 2013

We took our car for some repairs. The customer service that we received was excellent! The problem was taken care of in a timely manner. Definitely had a great experience.

super stoked

Feb 19, 2013

I have to give my 5 stars for Sangera because I just had over $2,000 of work done there. I know that sounds pricey but I had SOOOO much done and the mechanic/advisor explained everything to me in full detail. I even showed the paperwork to another mechanic who told me I got a killer good deal. They only took 2 days to fix the car too. I highly, highly recommend this place!

S. L.

Feb 19, 2013

I recently leased a E350 from this dealership. I initially visited Mercedes-Benz of Bakersfield by dropping in on a Sunday to take a test drive. Campbell took me out for the test drive, explained the car in detail and highlighted the main features. We stepped back in to discuss basic lease terms, but as I was just looking I was thanked for my time and went on my way. The follow-up contact I received was mostly limited to only useful correspondence, rather than spamming me, and my questions were answered quite promptly. I returned a few weeks later to refresh my memory of the car and took a second test drive with John, who was also very knowledgable on the car and helped me figure out more detailed numbers, as I misunderstood some language on the website. Due to a time crunch I had to go on my way again. Throughout the week I communicated with the GM about the details and came in the next weekend to sign my lease. The process was not entirely painless, as during the paperwork and delivery phase a communication issue caused unnecessary delay and frustration. However, they took a very active role in attempting to fix the issue and find a satisfying resolution. I am not an easy customer after previous bad car dealer experiences, and a lack of patience for the car search process in general, but I found the Mercedes-Benz of Bakersfield a step above. The GM was active throughout the entire process and my sales consultants made sure to go out of his way to help me. The service alone is worth the visit.

Nor Cal fan

Feb 14, 2013

Although we now live in Northern California, we just purchased our third vehicle from this dealership in Bakersfield. The staff is professional, courteous, and provides excellent customer service - they are truly a hidden gem in the car dealership market. We purchased our second Mercedes CPO and were pleased with the upgrades from when we bought our first Mercedes ... It is comfortable, easy to handle, and very roomy. We recently bought a used Subaru Outback from them as well . The car is in pristine condition and the purchase process went as smoothly as with new vehicles. They even delivered the car right to my doorstep. I dont care where I am living -- but I will be a customer for life.

Scotty Boy

Feb 14, 2013

This location was clean and modern. I purchased my first Mercedes, and the sales staff was helpful, knowledgeable and professional. With so many color options and styles, the sales team was extremely patient. Special mention goes out to Campbell in sales. He was professional, honest and extremely accommodating. Equally professional and fun was Joel, the Sales Manager. These 2 people together made my buying experience fun, educational, and even more importantly - easy. The reception staff were always there, and very helpful in getting assistance when needed. The finance guy was also accommodating, and helpful with questions and advice. Great experience!

Homie G

Feb 13, 2013

Purchased my car here in 2010, I've been bringing it back for regular service for the past two years. Everyone I've ever dealt with here has been super friendly, the service is pretty fast, and I never feel like I'm being taken advantage of. The shop is non-intimidating, and always upfront about costs.

Alexander the Great

Feb 13, 2013

I worked with Surinder. Im not a fan of car salesmen but Surinder was the exception. He was patient, knowledgeable regarding Mercedes-Benz's. He suggested that I check out many models before choosing one that was perfect for me. I'm tall and the leg and headroom was very important to me. He gave me a good reduction of the price and a fair trade in for my vehicle. After purchase, he thoroughly took me through the gadgets on the car , which was intimidating as my prior car didn't have all the bells and whistles. I have another appointment with their delivery guy on Monday to learn more about the car. Its too much to comprehend and I can't remember the details -- A refresher course is more efficient for me.. Working with Surinder was so pleasant and fun and I don't say this loosely because I've looked for months at different vehicles, at many dealerships before making my decisions.

J.S

Feb 13, 2013

Disappointed with service provided by Internet sales rep Sinder. Was not willing to assist ! Sinder did not take my business seriously! Promised to call back and never heard back from him! Worst service ever thanks Sangera Mercedes!

Bako Benz Lover

Feb 12, 2013

Short Version: I just picked up a new C250 from Mercedes-Benz of Bakersfield and I can't tell you how happy I am, not just for the car (well, mostly for the car haha), but also because my buying experience was nothing short of amazing. I dealt with Campbell Cameron, a true Mercedes-Benz enthusiast with a wonderful Scottish accent, and I could not recommend someone more qualified to sell you your next car. Long Version: Been thinking of getting a new car for the past year, and knew it would be the C250 for the past 6 months. As much as I was looking forward to getting the car, I was, in a way, not really excited about the buying experience. To be blunt: car salesmen are hit or miss. And when it's a miss, it can be really painful; especially when it's the only dealership with your car in stock. That said, I did some research and Mercedes-Benz of Bakersfield came up as one of the few Mercedes-Benz enthusiasts that you can truly depend on looking after you. I contacted Campbell on a Monday, ended up speaking with him on Tuesday (his day off), and he was working on getting me the deal I wanted that evening (again, his day off). By Wednesday, he was able to offer me everything I wanted for the price I was looking for, and sure enough, I was at the delaership signing the paperwork on Thursday :) And when I came to pick it up, he took the time to go over everything I needed to know (warranty, user manual, in-car training, etc.) before driving off. He even found two missing screws the service department missed putting in for the temporary license plate when he inspected the car after it was detailed. I can't tell you how happy I was driving away knowing that I got what I wanted, for the price I wanted, and from someone that was really looking after my best interest. So if you're ever in need of an Mercedes-Benz, talk to Campbell at Mercedes-Benz of Bakersfield and he will take care of you. Thanks Campbell!!

Heather House

Feb 12, 2013

Went in to look at an E350 and met with Surinder - one of the classiest sales people I have come across in my search for a new car. If you're looking for a low pressure, professional sales person who is very knowledgeable and comfortable to deal with, I'd recommend him.

Theron K Ponce

Feb 12, 2013

Went in to Bakersfield Mercedes-Benz a couple of weeks ago, ready to buy a pre-owned Mercedes, and had an awesome experience with my sales guy Leo. Unfortunately, my credit is not what it was, pre-recession... and so it was a little challenging working out my financing options. I went in on Friday afternoon, ready to buy, drove a 2007 C300, fell in love with it and went back to the showroom to make a deal. But we just couldn't make the numbers work out. So they promised to "take a look at other options, see what they could do, and call me back on Saturday." I figured I'd never hear back, that I was just too much hassle, and that they'd spend their busiest day, Saturday, selling brand new cars to people with sparkling credit... But to my surprise, Saturday afternoon, Leo called with a possible deal on a 2007 E350... a car that I thought was out of my league, and hadn't considered previously because it was actually more expensive than the C300 I originally drove. So I went in, drove the E350, loved it, and ended up driving out of the dealership an hour or so later. To make a long story short, these guys went out of their way to make the deal work for me, which is especially impressive in light of the fact that they could have made a lot more money that day by simply not messing with my situation and focusing on customers with better credit. These guys really care about each customer's business, and they're in it for the long game, not just selling as many cars as possible today, but thinking ahead to the future. I'll definitely refer my friends to Bakersfield Mercedes-Benz, and I'll definitely be back when it's time for my next car. Thanks, guys!!

Miranda

Feb 11, 2013

Was looking for a different car, and when we pulled into Weeks in Benton we were greeted by a very professional salesman, John. He really new his stuff about cars, he answered all our questions, and I do mean all our questions, because we had a ton of them. He even took us for a test drive and showed us that the car really was all it was suppose to be. I am extremely satisfied with the service we received at Weeks in Benton, IL. The finance guy was extremely good at his job too and got us a great deal. If you are looking for a dodge charger or any other car, I recommend asking for John at the Benton Weeks and he will make your experience a great one.

Vanessa

Feb 5, 2013

Dawn Cash is my service consultant. She was thorough and informative. She gave me the service that I've come to expect from Mercedes Benz. I'm a happy customer.

Jazzy J

Feb 5, 2013

Sangera is the best ! This the the 2nd car I have purchased from them. Staff is friendly and goes the extra mile. Wish I could say the same about the BMW dealership. But that's another story

Devon

Jan 31, 2013

I am new to Bakersfield, and have not had a chance to test out all of the auto dealers in the area. I had to trust your reviews on this one and I'm glad I did. My car broke down and they took me right in, called me a couple hours later with the cost of the repairs without trying to upsale me. Told me it might take some time but ended up being done by mid day. I was impressed by the cleanliness of the place, but honestly, the customer service added all the flair to the experience. The woman who took care of me was super nice and on top of everything. You really can trust these guys!

Mary

Jan 31, 2013

Here is a dealership that makes it very easy to buy a car. The staff is very straightforward and honest. The used car inventory surpasses any dealership in the area. Beautiful, comfortable lounge area and the service department is very good.

Jimmie

Jan 31, 2013

Sangera Mercedes gets it. As the only Mercedes dealership in Bakersfield, they do not have an arrogance presence about them. The staffs, from the sales consultants to the service advisors, are very pleasant to deal with. I bought 2 cars from here in the past 4 years, the transactions on each was very consistent. The sales consultants are not pushy, the sales managers are very friendly, and the paper work process doesn't feel like an upsell. The service advisors are great. I tend to think of them as a primary car physician, who knows your car's history, allergies, symptoms, in order to produce the optimal service/repair outcome. That's pretty cool, considering most of you reading this don't have a primary care physician who remembers your first name. If you're looking for an ultimate dealership, who offers great products and fabulous service, look no further. I will have to warn you, once you own a Mercedes, there's no going back. Nothing else will compare. I will always have a Mercedes in my garage, and would not buy one from anywhere else but Sangera. Thank you Campbell (sales), Bryan (service), Joel (sales manager), and Bill (service manager).

Susan, Subaru fan of Cayucos CA

Jan 19, 2013

My husband and I went to Bakersfield to see a used Subaru Outback I'd found on the internet and met with Jennifer Peoples. She had already been quite responsive to my questions through e-mail and was totally accepting when we decided not to get it because of the color of the interior. We might have just gone home at that point without Jennifer's gentle encouragement that we consider a new car with fewer bells and whistles for the same price as the used one if there were some options that weren't important to us. She took us out to the back to show us all the ones on site and listened carefully as we defined exactly we wanted. The next day she had found it, answered all our questions quickly and easily and let us know that it could be delivered to our home on a truck without additional cost. Today after sleeping on and ready to close the deal she was friendly, efficient and helpful. Never did either of us feel pushed or manipulated in anyway. It was the most pleasant, straight forward interaction either of us had ever experienced in our decades of replacing our cars. I heartily recommend Jennifer Peoples of Sangera Automotive Group as a car sales agent.

Kellie

Jan 18, 2013

Had a great experience with the Campbell. We were referred to him by a friend since we were in the market for a used car. He made the whole experience painless and even jumped a few hoops for us trying to get us the car we had in mind.We came with a paper of what models/color were in stock at the time and he made sure to go get them and give us the run down on each one. We left that day with a 2011 Mercedes C.He actually changed my opinion on car dealers and dealerships. (Just ask for the guy with the accent - you wont be disappointed)

C. Coleman

Jan 18, 2013

The guys at Sangera are great, especially Jennifer Peoples (Internet sales)! She was so great and helpful in helping me to get the exact car of my dreams!!! While waiting for the arrival of my 2013 STi, she put up with my daily inquiries about the arrival of my car. Always in good spirit and professionalism, she helped me cope with the wait. My car arrived on my birthday, and she made sure it was serviced and ready for me to pick up that same night. The best birthday present ever!!! Thanks Jen!!! I highly recommend Jennifer to anyone trying to get a Subaru, Mercedes, or a Volvo, especially one special ordered. If you can wait for it, she can get it.

Mike

Jan 16, 2013

Second car I have purchased from Sangera Automotive Group. I will do it again and again, no doubt. Campbell and Joel were fantastic. I had an idea what i was looking for, but got so tired of running around to different places. I wasn't finding decent cars, and even the "no pressure" dealers felt a little shady.Going to Sangera, I listed the specs of what I was looking for in a vehicle, and Campbell & Joel immediately narrowed it to 4 or 5 that fit the bill. Test drove them all, and quickly picked my new car. Truly no pressure, just good insight and information. I would absolutely recommend Sangera to anyone looking for a high quality used vehicle.

Gloria T.

Jan 16, 2013

This dealership provides everything you could possibly want. Great sales, honest, honest, honest no-pressure sales staff and the service department cannot be beat. Period. The physical property is beautiful and whenever I go there I almost don't want to leave. There are so many amenities that customers can take advantage of. It is a very welcoming setting.

Brian Mal.

Jan 15, 2013

I stumbled upon MB Bakersfield because I was looking for a certain vehicle. I found what I was looking for in an ad MB Bakersfield had on Cars.com I'm not usually one to shop around at dealerships, but the fellas over at Bakersfield are definitely worth the look.I can honestly say this was probably the best used car purchasing experience I have ever had. They had the vehicle I wanted, it was priced right (no mark ups for haggle room etc), they had done the maintenance on it, had the full CarFax, and worked with me to get the payments I wanted. There was no high pressure sales pitch at all. If you're looking for a reliable used vehicle give these guys a call, it is well worth your time.

Jessica L.

Jan 15, 2013

I have owned my Mercedes-Benz E350 for about a year and a half now. When I walked into the dealership, I was trading in my modified Nissan Altima Coupe. I had put a lot of money into the car in modifications both performance and cosmetic wise and was really in no rush to trade it in. However, the E350 had caught my eye and I wanted to take a look.When I drove into the parking lot and parked the Altima, I had salesmen coming to me telling me what a beautiful car it was and asking if I was wanting to sell it. I just laughed and told them, I was browsing the E350's. They told me to come find them if I needed assistance. No vultures hovering over me? What, how, when...This is my kind of dealership.... !I perused the parking lot, found a red E350, didn't like the color. As Iwas walking into the building to ask about possible different colors in stock, I noticed a black E350 with tited windows chrome wheels and tan interior. I opened the drivers side door, sat in the car and fell in love. This was the one.I looked for a saleman to assist me. Campbell was right there with the keys asking for a copy of my license so I could test drive it. Okay, so he was paying attention, just not hovering over me while I looked at the car. NICE!!! so far, very happy experience.Needless to say the rest is history and I bought the car. The dealership was ecstatic to get the Altima and I saw they sold it a week later! lol, told you it was awesome. However, I am very satisfied with "Gretel" as I have named my E350.I have taken her back for her routine maintenance and everytime I get her back, I get her back shiny, clean, and like new again. I deal with Bryan in the Service department and he always has everything ready for me, Loaner car or car service. the staff are amazing people, the salesman down to earth, the whole dealership makes you feel like a rockstar.If you are looking for an Mercedes-Benz, go to Mercedes-Benz of Bakersfield and tell them you want Campbell for a sales person. If you need service, call Bryan.5-STAR SERVICE for a 5-STAR Automobile Brand! Can't beat it!

Da Shiznit

Jan 15, 2013

The people at Mercedes-Benz are REAL! Surprise! A car lot with actual people - not annoyinly robotic salesmen - ready and willing to help! I rolled up on their lot, hopped out of my friend's car and pointed to the one car I had come to see. They didn't try to persuade me to buy a new car or show me the "on special" cars in the side lot. He let me settle for the inexpensive Ford Focus. And he let me work my own numbers. That's right, I basically told him what I wanted to pay and for how long, and he said OK we're done. Shook hands, and that car was mine. No hassles, no sketchiness, just good (and SMART!) people. Other than that, they have won a bunch of awards over the years ... I'm not sure what that means but it's written all over the place and they have a big trophy, so it's probably important. I highly recommend going to see the folks at Bakersfield Mercedes, their used car selection is veeerrrrryyy awesome! Try 'em out! Ask for Campbell.

Passion Fruit Baby

Jan 14, 2013

Out of all my experiences with BMW, Porsche, Acura, and Lexus Dealerships - I've had the best experience from Mercedes-Benz when I lived in Bakersfield. They understand what true customer service means and really provide extra services that other dealership just won't go out of their way to do.I still buy all my cars from these guys because you just cant find honest & good dealerships anymore and they provide better service from Bakersfield than any of my local dealers do. If I were you... I'd buy my next car from these guys.

Ivan V.

Jan 14, 2013

I'd been looking for used car online the last few weeks, and finally this week I came across the Mercedes-Benz Sangera site on Cars.com. I'm truly glad I found these guys.When I contacted them, I spoke with Surinder and he was truly an easy going straight shooter on the phone. I asked him a couple of questions about a car in stock and he was informative and easy to work with. Really not your typical car salesman. After the call, off I went in search of their location in Bakersfield.Once I arrived, it was like I was walking into a chilled out office environment with no hassle from anyone. I met with Surinder and 30-45 minutes later, off I drove with a super cool car.They had a great selection of used cars. Once I drive this car into the ground, I hope Mercedes Sangera is still here doing business, because I'm sure I'll be back again.If you're looking for a place where you'll be treated respectfully and given no hard sale, then check this place out.Hell, I even had my little 20 month old running around the dealership, and they didn't have a care in the world about it. Really appreciated that most of all.Thanks Sangera Mercedes!

Becca W.

Jan 14, 2013

I now have purchased two Mercedes' from Mercedes-Benz of Bakersfield and both times I have had a great experience! They are professional and never put on the "hard sell"...they honestly appreciate you business! Oh, and the service department is TOP NOTCH as well! If you are going to buy a Mercedes, buy it from Mercedes-Benz of Bakersfield!

James G

Jan 14, 2013

I have had nothing but pleasant experiences with my Mercedes Benz. Mercedes Bakersfield has a great sales staff & friendly service...the reason I have been in the brand from over a decade. Probably the nicest dealership in Bakersfield...

Janet

Jan 14, 2013

Received first class service here on a car purchase recently. Jen and PJ were both fun to work with and made the process easy. Other members of the team that I encountered were very friendly and accommodating. The owners clearly take pride in keeping the place tiptop, as it was spotless inside. I look forward to doing business with this dealership in the future. Most importantly, felt like I received a fair deal and walked away with the car I was looking for.

New Bakersfield Fan

Jan 12, 2013

The staff I dealt with were SO friendly and attentive! They even provided me with a map and directions to the locations of errands I needed to run while I was in town without me even asking, since I had mentioned that it was my first time in Bakersfield. I felt like they were always one step ahead of me in making sure that I was comfortable and taken care of. Every member of the staff with whom I interacted in Bakersfield was truly top-notch.

She Laty

Jan 12, 2013

Dawn Cash and Bill Smith are always a pleasure to work with! Even though I think my Mercedes has needed more service and repairs than it should, at least Bakersfield Mercedes strives to make us happy!

Joice

Jan 12, 2013

What can I say about this place... I guess it helps when you are selling one of the finest automobiles in the world.My sales agent was Campbell and he was professional and was able to secure the car I needed. He went over everything and then had me meet the finance team that was first class. If you are looking to buy a Benz... there is no other choice!

Joice

Jan 10, 2013

What can I say about this place... I guess it helps when you are selling one of the finest automobiles in the world.My sales agent was Campbell and he was professional and was able to secure the car I needed. He went over everything and then had me meet the finance team that was first class. If you are looking to buy a Benz... there is no other choice!

Sotty Coates

Jan 10, 2013

I bought a new Mercedes from Sangera and it was a great experience. Our salesman, Leo, let us test drive a billion cars. And he was no pressure whatsoever. When we came back the next weekend to actually buy the car, we were totally treated with respect. The negotiation process with the sales manager took a little while, but they ultimately agreed to what we wanted. And the process of waiting for and signing the paperwork took way less time than I have ever experienced at a car dealership. There was no shifty pressure to buy "clear coat" or anything like that. And Leo spent forever showing us everything about the car. It was altogether a delightful experience.

JOEcee & the pussycats

Jan 10, 2013

LOVE THIS PLACE. Great selection of cars.Got my BMW 528i here...Kick Ass Financing!! VERY helpful and informative! Owner, Damon is very welcoming and has a great staff!. Super Clean Cars!

Alex N.

Jan 9, 2013

After doing some serious research on an E350, I found a potential vehicle here. After checking it out unannounced and finding that the asking price was pretty much the lowest I had seen, we ended up going through negotiations. After knocking it down a couple of bucks, the salesman basically took care of everything.5 stars for a smooth test drive, negotiation, and final sale. No complaints.

Johnny Quarterback

Jan 9, 2013

Two years ago, I leased a 2011 C300 through the Sales Representative, Campbell Cameron. Through the entire sales process, Campbell was personal and upfront, and I was able to trust that he was providing me honest information about the car, the vehicle costs, and that he was finding the car that met my needs. Two years later, I am still very happy with my C300 and know that I will never purchase another vehicle from another dealership. Campbell took the time to provide an outstanding customer service experience, and I am committed to returning to him with my business.This year, as a followup, I referred a close friend to Campbell. Since she was new to purchasing cars, I accompanied her during her conversations and test drives with Campbell. He really took the time to find the car that met her needs, and he was patient, understanding, and really listened to the nontechnical needs she was wanting in a car. Through his guidance, he was able to help her find the car that met her needs.I highly recommend Mercedes-Benz of Bakersfield, and further recommend Campbell Cameron.

VC

Jan 9, 2013

I was shopping around quite a while at several dealers online and off-line, was skeptical about the LA dealerships, so I decided to come out at MB Bakersfield. It was indeed a pleasant experience, working with Surinder and the management/finance department. Surinder is an awesome salesman, knowledgeable and patient. He works for and works the deal out with clients. There is absolutely no pressure, no pushing, no manipulation of $# or BS like other dealers do, no hidden agenda. They have a transparent buying process.

Jason L

Jan 9, 2013

I have had 2 service visits here and couldn't be happier. I used to go to Mercedes of Valencia, but after a couple of unfortunate experiences, I made the switch.My service writer, Brian was awesome to work with. GREAT loaner cars and a car wash at the end. Everyone I've dealt with has been great. I will be back.

Highly Impressive.

Jan 8, 2013

I've purchased and leased many cars over the years and was thrilled with the level of service and commitment Campbell and the whole Mercedes Team demonstrated. Although, I ultimately did not make a purchase, when I do, he will definitely be the one I go too. He made the process easy; I felt as though I had someone working for me, not the dealer. I was also very pleased with his demeanor, as a mid 30's single female, Campbell was comfortable to talk with, easy to be around, and seemed like a real genuine individual. I would highly recommend him, his level is of customer service is what so many should be but often are not. Lastly, I was very impressed with the new Sales Manager Joel and Finance Manager Craig as well.

Ten Words or Less

Jan 8, 2013

I negotiated the entire deal via email and phone, as I live in Southern California, and things went as smoothly as any bargaining session could go. At no point was I made to feel like a second-class buyer because I didn't come in person during the negotiating phase. If you have any qualms about purchasing through the Internet with Mercedes-Benz of Bakersfield, don't. Surender was very attentive, and always went the extra mile to get the information I needed. As with any negotiation, there were hiccups and tough spots, but Surender stuck with it and tried his very hardest to keep the discussion going.The day I came to pick up the car and drive back home, I was well taken care of, and every little question I had was answered courteously and thoroughly. Surender was very knowledgeable, and the few things he didn't know off the top of his head he honestly answered that he had to check on those, and immediately got the answers.

Mercedes-Benz Driver

Jan 8, 2013

My experience at Mercedes-Benz of Bakersfield was as world-class as the car I purchased. From the moment I stepped into the dealership, I felt special - taken care of, appreciated, and respected. Mike was exceptional at making sure my experience and car purchase exceeded my expectations. The exact car I wanted resided in another location and it was delivered to me within just a few days. Also, I feel I received a very fair price for the car I purchased. I love my new C350 and have absolutely no buyer's remorse. This is a 5-star dealership.

Pond Man's Wife

Jan 8, 2013

Beautiful vehicle, beautiful place to purchase. I am gushing at how well they treat you here. The customer service is A1. The cars aren't that bad either :) Overall experience was great.

Pura Amin

Dec 31, 2012

Love the new S-Class. Wonderful transaction - Much easier than I expected. Were sensitive to my schedule and very accommodating. Delivered the vehicle to my work and provided on site training of the vehicle functionality. Very pleased with the entire process.

TD Rosa

Dec 26, 2012

Ive bought a few cars in my time, but never really a luxury car... My first experience could not have been better. The customer service here was over the top. From the moment you walk in, until the moment you drive away - I felt that it I was the only customer on earth. I mean these guys really rock! I told all my friends to purchase a Mercedes here... and now Im telling you.

Oddo V

Dec 21, 2012

I really enjoyed my buying experience at Mercedes Benz of Bakersfield. The car is over the top and the dealership did a great job - Cambell was incredible to deal with.I highly recommend the Mercedes-Benz as a vehicle, and I could not imagine a better place to buy one.

Ashley sparks

Dec 16, 2012

Mike was the absolute most pleasant salesman i have ever encountered. I highly recommend him for your next purchase!!! I went to the dealership expecting poof care as i was purchasing the bottom line and not a $100k vehicle.

Star Loo

Dec 14, 2012

I've always had exceptional service from Sangera Mercedes-Benz. They go above and beyond to make sure you are taken care of.

Clapper

Dec 14, 2012

Everything was completed as promised ad the service was prompt.

RP New

Dec 14, 2012

It should be noted that Dawn is an exceptional service representative and Mercedes Benz of Bakersfield should commend her for the exceptional service provided to her customers. I would highly recommend her as a service representative to all of my family and friends. Dawn is extremely knowledgeable with the Mercedes product has always went to great lengths to assist with my service needs.

Ray Greagrey

Nov 29, 2012

This is a Dealership of Excellence. We always feel like we are the most important person at the moment. Never been disappointed with the service or the customer care.Dawn is great to take care of the problem, along with the technical staff, and to follow up to insure are service needs were met.

D more

Nov 29, 2012

I loved my shopping time with Sangera. Leo did an amazing job. The purchase experience was much easier than I expected.

Golazo

Nov 14, 2012

These guys seem to be everywhere in the local soccer scene. I got to talking to one of their marketing guys on the field one day and he somehow convinced me to simply try out the Mercedes. I was really committed to buying my wife a BMW but somehow he convinced to look at the Mercedes. THANK GOODNESS I DID! I am so happy with my decision to visit Mercedes, because I never thought they could compare. The BMW was so appealing because of the free maintenance thing... but actually the cost of the Mercedes was lower, even with maintenance package thrown in. AND the drive of the cars didn't even compare, the Mercedes-Benz blows the BMW away! My wife is happy, I am happy.

Chuck

Nov 14, 2012

No unresolved questions. The part was we needed repaired was apparently a rare event, and the part needed to be ordered. We received good care, and a ride to the mall where we spent a couple hours of our own time, before returning and the car was being cleaned at that time. However we must drive 2 hour back for the final repair. That is not really the fault of the dealership, with the exception of not having the part. Overall experience was very good.

Secret Lover

Nov 12, 2012

Fantastic!!!! everyone is great there. Cant get enough of the positive energy!

Mickey

Nov 12, 2012

Highly Satisfied. Service person, Mrs. Cash is very helpful, knowledgeable and follows up. We thank you for your customer concerns.

LuLu B

Nov 5, 2012

I sincerely appreciate the use of the loaner vehicle, it was one of the personal touches that separates Sangera from the rest.

Happy Customer

Nov 1, 2012

Very satisfied with the all the staff at the Mercedes Benz dealer the salesman, technical person who helped us with the electronics and all the people in the service department were very helpful. I would highly recommend this dealership to others.

A new customer

Oct 31, 2012

I dropped in to this dealership because the tire pressure light was on, no fuss or frustration, serviced with a smile... appreciated!!! The only thing I could critique was the food and beverage department could be a tad bit better. I do realize that I am at a car dealership and not a restaurant... it could just be better though. It still beats my Fresno dealership by miles.

MoMo Molls

Oct 31, 2012

John Hoffman at the car service was great. John has great knowledge about car repairment, and always provides an excellent customer service. The girl at the rent a car service is always very courteous and friendly.

juanto

Oct 24, 2012

Dawn Cash is always pleasant and accommodating when we bring our cars in for service. We love her!!!

Down Goes Fraizer

Oct 24, 2012

My experience with Mercedes-Benz of Bakersfield was outstanding. The service department delivered my vehicle almost an hour before the time that they told me it would be finished. Also, my service adviser explained additional repairs that needed to be done. Lastly, the invoice was almost $100 less than what was quoted when I scheduled the service. I'm a happy customer.

Do 80

Oct 17, 2012

thank you all...... Mercedes-Benz of Bakersfield did me right. They went out of their way to make me feel special. Henry got the payment I needed and I couldn't be happier. Fantastic customer service. Everyone seems happy around there smiles at you and you feel like you made the right decision to spend your money with this company. I could not be happier with my new Benz!!!!!!!1

LLT Luv BENZ

Oct 17, 2012

Our service rep Dawn takes care of both of our Mercedes and she is excellent. If you have any service needs, make sure you speak to her. She doesn't give you any fluff and tells it how it is.

Khink

Oct 5, 2012

But glad it I could use it.... Curt came to our home to replace our battery for us, and he was very helpful, kind, and pleasant to deal with. He did an excellent job for the Roadside Assistance Program.

The Muth Man

Oct 5, 2012

i enjoy working with Surinder Mangat. this is my third car from Surinder!

Mindy Lynn

Oct 4, 2012

I'm LOVING my new car!!!!!!!!!! Thank you MB of Bakersfield!!!!!!!!

Runner Gunner

Oct 2, 2012

The best dealer service I've ever encountered. Dawn is awesome.

DZNWMN

Sep 28, 2012

John takes good care of me when I am in for service, car wash, etc, and works hard to get me out on time. He is very professional, knowledgeable, and informative. Thanks, John!

davidlofy

Sep 27, 2012

Mercedes Benz of Bakersfield has always been good to me. I recently brought my car into another shop to have it repaired. When they quoted me the price it seemed a little high for the repairs. I contacted Mercedes Benz of Bakersfield and asked what the repair would cost and they quoted me a much lower price. Needless to say, I brought my car back to Mercedes Benz of Bakersfield and had the work done.The price was not everything that sold me on the local Mercedes dealer: They have always treat me with the highest respect (Going to an outside shop was the suggestion of a friend. I was reluctant just because of the customer service I have always received at the dealer). They always offer me a car or a ride while my car is being repaired (Always a great advantage for a busy businessman as myself). When I pick up my car it is always cleaned and ready to go (car freshly washed and radio station not changed). Since I bought my Mercedes they have always taken care of me and the only reason I really ever searched elsewhere was because my warranty had ended and I was told the price was going to be outrageous compared to any other shop. This was not the case. Mercedes Benz of Bakersfield has always treated me right and from now on I will always bring my repairs to Mercedes Benz of Bakersfield. Thanks, John Hoffman

She Wins

Sep 18, 2012

I love this place. I will never shop at another dealer just because of the way I was treated. It is easier to keep a customer than find a new one... and they sure do treat you like that. These guys constantly bend over to make sure each trip to the dealership is first-class.

Car Enthusiast

Sep 18, 2012

Retain good salespersons such as Hal Beauford who was one of the best salespeople we have dealt with, and maybe improve the inventory of new cars in the dealership. Continue to treat customers with respect and not pressure them in any way.

Dr. Olive

Sep 18, 2012

My overall experience has always been wonderful with Sangera. Amanda David is a wonderful service consultant and I have had nothing but positive results with her.

JCB Man

Sep 18, 2012

This place freakin rocks! They really took care of me on an big issue I had that the LA dealer did NOT want to honor. I thought I was getting a better price by purchasing in LA - little did I know that that I could have saved more (a lot more) at Bakersfield and the level of service is not even close. I OWE them my sincerest apologies for not purchasing there... they have took me in and adopted me as their own... I promise I will buy from them the next time and refer all my people their way!

MB4ME

Sep 18, 2012

We have been back to Mercedes of Bakersfield 3 times over the past 5 years and the service and facilities are always impeccable. Our sales consultant was excellent and really cared about our needs and wants. He didn't have to recommend a service advisor because i always make it a point to deal with Dawn Cash who by the way is awesome. Thanks a lot to Humberto, Joel, and PJ who made our occasion at Sangera a superb experience.

Sneaker-A-Doo

Sep 18, 2012

I love this place. I will never shop at another dealer just because of the way I was treated. It is easier to keep a customer than find a new one... and they sure do treat you like that. These guys constantly bend over to make sure each trip to the dealership is first-class.

RO RO

Sep 13, 2012

I used to work at a dealership for over 10 years, so I know what type of service I expect and the quality of the cars a place has. I can honestly say I enjoyed my experience with the Sangera group. Campbell was a cool sales rep , he was very professional and took his time with my sale. Loved his accent. I looked at a bunch of models before deciding which one I really wanted. Campbell worked out a great deal and the entire process didn take long. The only thing I have to complain about is that my gas wasn completely filled all the way to the top but I cant really complain because the price I got my car for was surprisingly great!

Dr. P

Sep 12, 2012

We have been back to Mercedes of Bakersfield 3 times over the past 5 years and the service and facilities are always impeccable. Our sales consultant was excellent and really cared about our needs and wants. He didn't have to recommend a service advisor because i always make it a point to deal with Dawn Cash who by the way is awesome. Thanks a lot to Humberto, Joel, and PJ who made our occasion at Sangera a superb experience.

Coping with Cowboy

Sep 11, 2012

The individuals I dealt with at Sangera were very good. Leo Salazar, the sales person, was wonderful in every way. Craig Tomkins completed the paperwork associated with the financing and registration of the vehicle. He could not have been nicer and was especially efficient handling the seemingly endless forms. It would be great if the time required to actually buy a car could be shortened, but due to all the documents which are required that may be impossible. Every time I have purchased any vehicle, it has taken several hours just to complete all the necessary documents. Overall, it was still a great time and I love my new car.

CEB teach

Sep 11, 2012

Dawn and Campbell are amazing! COMPLETELY satisfied with this establishment. They go above and beyond to make sure one feels welcome.

Mad Hatz

Sep 7, 2012

Oi --- Best car purchase/lease experience ever. Our sales person ensured every option we were looking for he found the car that met those wants/needs exactly. Great communication on timeline, price and very knowledgeable with options. We were extremely pleased with the entire process. Thank you!

Chooch

Sep 7, 2012

Suki was wonderful. I appreciate his time and help.

Helter Kelleher

Sep 7, 2012

Once again excellent service. My service representative (Bryant) continues to provide excellent service.

Hall Man

Sep 7, 2012

This was my first service experience. I started by using the online system with a note asking how to proceed with scheduling service. Samantha called me due to the inquiry. She was pleasant, knowdlegeable and got me off to a great start. Samantha made the appointment, told me who the advisor would be and approximately how long it would take to provide the service. The day of service I was met upon arrival by a lady advisor (Dawn)? She determined who my advisor was to be, John Hoffman. He then took over. The process was smooth, timely and my best service expierence anywhere in my over 57 years of driving. We had been cadillac drivers for over 30 years until 2011. Cadillac never was this good!

LA BLANCO

Sep 6, 2012

OUR SALES PERSON JOHN WAS VERY HELPFUL AND TOOK HIS TIME TO ATTEND TO OUR NEEDS..

peter paul

Sep 6, 2012

My overall experience has always been wonderful. Amanda David is a wonderful service consultant and I have had nothing but positive results with her.

Murky

Sep 6, 2012

Once again excellent service. My service representative (Bryant) continues to provide excellent service.

DRHally

Sep 6, 2012

This was my first service experience. I started by using the online system with a note asking how to proceed with scheduling service. Samantha called me due to the inquiry. She was pleasant, knowdlegeable and got me off to a great start. Samantha made the appointment, told me who the advisor would be and approximately how long it would take to provide the service. The day of service I was met upon arrival by a lady advisor (Dawn)? She determined who my advisor was to be, John Hoffman. He then took over. The process was smooth, timely and my best service expierence anywhere in my over 57 years of driving. We had been cadillac drivers for over 30 years until 2011. Cadillac never was this good!

Beatty

Aug 22, 2012

Campbell is the best! He made the experience very easy and is always very gracious.

S Mcaul

Aug 20, 2012

Mercedes-Benz of Bakersfield is a Class Act! Highly recommended.

Lofty

Aug 20, 2012

Recently I went to another auto service center for my Mercedes. Reason being that a friend of mine stated that going to the dealer was not worth the cost. To my surprise the other service center was much higher for the services than at the Mercedes dealer and honestly the customer service did not compare. The few years of owning a Mercedes I have been very pleased. Mainly because of John Hoffman. Whenever I come in for service he treats me with respect and always has a spontaneous attitude to my needs. I have never been displeased with his service or any of the other staff in the service department. I always leave feeling like I was taken care of by people who really care about my concerns. Thank you Mercedes of Bakersfield for employing people who care. This alone has made owning a Mercedes such a pleasure.

JRoth

Aug 16, 2012

As you might, or might not, realize, our visit to Bakersfield was out of necessity. Our 2000 E320 wagon threw its fan belt at 4:30pm on Monday, just as we were going through town. We were able to limp up to an exit within a few hundred yards and out to a parking lot. I even found some shade behind a Subway sandwich shop. Your rescue was timely and efficient and we were towed into your facility around 5:15. Even though the mechanics had left, the service representative was an angel. She explained the situation, started the paperwork, and arranged for us to go to motel, and even recommended a Mexican restaurant. She was a dear. She followed up the next morning and we were on the road at noon on Tuesday. The car performed well on the way home and hopefully will behave for several more miles!! Thank you to your team for all the assistance,

Bob Lee

Aug 16, 2012

I am always amazed at how wonderfully we are treated when we take our cars to Sangera Mercedes for service or repair! Dawn Cash, our service advisor is perfect! She is honest, gives us great advice, and is very knowledgeable regarding our vehicles! Thank you again, Dawn! This trip we even saw our salesman, Campbell Cameron, and he is always friendly, helpful, fair, and courteous! We feel like we are "family," at Sangera...PS Jose, who picked me up, was also very courteous and friendly! Thank you all again!

July2012

Aug 6, 2012

I have to say I am disappointed with Mercedes Benz of Bakersfield. Their customer service was below average and it was like pulling teeth getting information out of them (at least with the salesman who was working with us). Overall I bought a car because I did research and already knew what I wanted. If I had a choice I would have avoided the trips to the dealership.I knew more about the vehicles than the salesman. Needless to say the car is great but the dealership was eh.

DD Williams

Jul 31, 2012

Leo was the perfect person to assist the wife and I with the purchase of our vehicle. Pleasant and helpful. No pressure what-so-ever. I was also impressed with the warranties. They seemed very cut and dry. No grey area or fine print!!! It was an overall pleasant buying experience! I thank all the staff at Sangera.

JJ Way

Jul 31, 2012

I have bought 5 cars from this dealership and will continue to do so going forward.

Robert

Jul 31, 2012

Dawn is awesome. When buy a car from here, make sure Dawn is your service advisor. She rocks!

Sammie

Jul 31, 2012

Dawn Cash is very good at her job. I do trust her completely. She knows her job and does it well.

Brian

Jul 30, 2012

I didn't know car buying could be this easy! Thanks to Jennifer Peoples it was!

looksy

Jul 29, 2012

we recieved good service from sangera automotive group.thanks for everything.

shook

Jul 29, 2012

we were traveling through bakersfield,and decided to stop at the mercedes dealership.we were greeted by vince relerford and he showed us the new mercedes e-350.we ffell in love,and decided on A white one.we love it.thanks sangera for A great experience.

shooty

Jul 29, 2012

we were not sure what kind of car too buy,but after looking at the c250 mercedes,it was an easy choice.we are completely happy with our entire sales process.thanks too the entire staff..

brody

Jul 29, 2012

great service once again from sangera automotive group.thanks too all of the staff..

batgirl

Jul 28, 2012

impressed on quick service and knowledge that sales person john lamarsna had on the questions that i ask him . good job on the hire mercedes benzs of bakersfield.

lady bug

Jul 28, 2012

looking soon for new car maybe a lease. A man approach me and ask if i had any question. mr Lamarsna proceeded to break down the points on a lease and i was very impressed.

old man

Jul 28, 2012

john lamarsna is very considerate i was just walking around waitng to pick my friend up from the service drive and got out to look at some vehicles. Even though i told him it will be a year before i purchase he still helped me. Great guy!

oldies lvr

Jul 28, 2012

went over to mercedes benzs and look around there great selection of vehicles. a sales person by the name of john lamarsna was very helpful.

little lady

Jul 28, 2012

mr lamarsna was a great help to me on my way to explore to look for a vehicle. i will reccomend him to all my friends.

bakey

Jul 27, 2012

great effort from everyone at sangera sales staff.vince relerford was outstanding throughout the proesses,and delivered true professionalism till the end.thanks,great job guys.

brody

Jul 27, 2012

the entire staff did a great job.our salesman vince relerford went beyond the call of duty.Thanks again vince

ronica

Jul 27, 2012

decided to talk to someone that had sold my neighbor A car.we has An excellent experience dealing with vince relerford.He has been at the dealership A long time and it shows.

caroly

Jul 27, 2012

I had the best experience buying a car ever.thanks to my salesman,vince Relerford.thanks for delivering my mercedes as promised.you represent your dealership very well.I wish you all the success in the future.

hughy

Jul 27, 2012

once again, service with A smile.vince relerford showed true professionalism,evertime we purchase from sangera.thanks vince

joser

Jul 27, 2012

our BEST car buying experience EVER.thank you Vince Relerford for delivering once again,customer one service:-)hats off too you.

classy

Jul 27, 2012

we had exceptional service from vince relerford our sales consultant.thanks again for a wonderful experience.

burny

Jul 27, 2012

we have purchased three cars from sangera.we always have great service from vince relerford our sales consultant.

roody

Jul 27, 2012

we were recommended by our friends to vince relerford who did a wonderful job with us the entire time..thanks so much for the exceptional service.

package

Jul 27, 2012

thanks to vince our salesperson we had a great experience.with the purchase of our mercedes.

brats

Jul 27, 2012

outstanding service from A to z..we had A great experience..thanks again.

jacks

Jul 27, 2012

we had A excellent car buying experience.our best in over 20 yrs.

hoody

Jul 27, 2012

excellent service as usual from vince relerford our sales consultant.thank you so much.

toody

Jul 27, 2012

thank you so much for the great service throughout our car buying experience..thanks again.

rocky

Jul 27, 2012

great service on our car purchase.everyone did A great job especially vince relerford.thanks again, look forward too doing more business in the future.

Walter G

Jul 25, 2012

I never take time to write reviews, Mercedes Benz of Bakersfield deserve it. How many times you hear about customers that buy a car and sales people forget about the customer a soon you drive out? Well this is not the case of JESSE OCHOA, sales person at Mercedes Bakersfield, he answer all questions, knowledge about the brand, no pressure, very patience, follow up before and AFTER the sales. As a business owner I have to rate this person as one of the best sales person I know. Also I have to mention the General Manager Damon Culbertson a very friendly, helpful person that always stands behind wit an Excellent Customer Service. Walter G

blong

Jul 25, 2012

I truly appreciate Bryan Brown's (service consultant) dedication to customer satisfaction. He has made my one year association with Mercedes-Benz a very pleasant experience that positively influences my consideration for purchasing anothe mercedes-benz product in a year or two. This dealership reflects dedication to classic standards.

MB 4 Life

Jul 24, 2012

I wasnt completely sure of what I wanted, but the patience and knowledge of the entire staff at Mercedes-Benz made my decision extremely easy. I was shopping a BMW and Audi but after getting a complete run down from Cambell on all the features and safety that Mercedes-Benz puts into their cars... I was sold. From Cambell, to their sales manager, the finance guy and even the marketing guy made me feel like I have been a customer for life. Between buying not only what I believe to be the best car for the money and getting the best customer service I have ever received from a car dealership, you can rest assured that I will be a Mercedes-Benz customer for life. It was truly a fantastic experience.

scottieg

Jul 24, 2012

john lamarsna was very knowledgable and was precise on everything he did . would reccomend him to all.

ace of base

Jul 24, 2012

personell at mercedes bezes is grat exspecialy john lamarsna was one of the most helpful salesmen i have work with good job!

g ma here

Jul 24, 2012

john lamarsna with mercedes of bakersfield was a great help to me this weakend with his knowledge and only being at the deakership for two weeks would reccomend him to everyone.

reneeneee

Jul 24, 2012

experience was great salesman john lamarsna was very helpful. would reccomend him to all my family and friends.

whoop whoop

Jul 24, 2012

went in to mercedes car lot and and looked around and nice gentleman came up to me and was very helpfull> i would reccomend him to all my friends who want to but a vehicle. john lamarsna was a great help

Beachmama

Jul 23, 2012

I am proud owner of a 2005 C250. Recently I popped into Mercedes of Bakersfield looking to upgrade. I was very impressed by one of the newer sales people, John LaMarsna. He was not pushy and very knowledgable. In the next 6 months I will be purchasing my 2nd Benz and I plan on buying it from him.

Bill Hatzman

Jul 22, 2012

Campbell did an amazing job of accomodating our every whim. Wow, we love our new car and love the great deal we got too! Thanks for listening so closely and making it easy to own a dreamy Mercedes!!

j oliver

Jul 20, 2012

passed by the mercedes benzs dealership and decided to stop in after i parked i was greeted by a young man i believe his name was john lamarsna. great experience .

willie

Jul 20, 2012

went in and looked at some cars and this nice person came up to me and showed me some cars and i want to come back and by one from him out of all the people that tryed to help me by far he was the best one .i belive his name was John LaMarsna.

Wife's Car

Jul 19, 2012

On July 10, 2012 I purchased a 2006 E Class Mercedes-Benz. The vehicle was in perfect condition. I never would have thought someone would take such great care for a vehicle. It was incredible reading the CARFAX. My salesman Surinder helped find the right car. He understood my family needs and he and the staff at Mercedes-Benz of Bakersfield delivered a car we will cherish for years to come. Overall experience was terrific.

Tony Fish

Jul 13, 2012

This place has some of the nicest people in the industry... They really dispel the myth of "car salesman" mentality. I had a wonderful experience and would not hesitate suggesting Mercedes Benz of Bakersfield to anyone.

Beach Benz

Jul 13, 2012

Awesome experience! I live out of town and found the car I wanted here on cars.com. Communication was fast and they answered all my questions, provided additional photos and bent over backwards to make me feel important. The customer service was great and the vehicle was even better. I have and will send all my friends down there for their next purchase. Great job Mercedes-Benz or Bakersfield!!!

Stacey

Jul 12, 2012

A quick note to all. Mr. LaMarsna recently assisted me during my visit to Mercerdes Benz of Bakersfield. He was informative, polite and professional, above all. Would recommend this dealership and Mr. LaMarsna as your sales consultant. Although I did not purchase on this day, I will be returning once I am ready.

Jorge

Jul 12, 2012

I recently had the opportunity to visit Mercedez Benz of Bakersfield where I was greeted by Mr. John LaMarsna. Hands down, John was absolutely 100% helpful in answering questions I had. This isn't my first Mercedez so needless to say, I've had some encounters with other sales staff (not in Bakersfield, however) who, quite frankly didn't have the knowledge about the vehicle they wanted to sell me. John, on the other hand, knows his product and best of all, he treats you with the respect you deserve.

pooty

Jul 12, 2012

pulled into dealership and couldn't find were i was supposed to take my vehicle and a nice sales person john lamarsna came up to me and ask me if i need help finding someone or if i need direction and he guide me in the right direction. good job

dee dee

Jul 12, 2012

This dealership has a grat variety of vehicles . as soon as i drove up on the lot i was greated by a proffessional sales person i belive his name was John lamarsna excellent customer servic. i definitly would recommend this dealership to my friends.

wifie needs a new car.

Jul 7, 2012

Mr. LaMarsna was very professional and informative. He made me feel at ease, and I belive he had my best intrest at heart. I look forward to purchasing a vehicle from him.

mom of many

Jul 7, 2012

Mr. La Marsna was very helpful. I am looking forward to buying a car from him in the near furture. He was a breath of fresh air.

amylu

Jul 6, 2012

Had a great experience! John Lamarsna is a great salesman! He was professinal, honest, and helpful. Working with my budget, John showed how you can have quality and be sensible. Can't wait until I can afford to buy!!

Clover

Jul 6, 2012

Mr. La Marsna was extremely helpful. I would definitely refer others to him.

NDCHICK

Jul 6, 2012

John La Marsna was friendly and knowledgable. I look forward to making my future purchases with him.

OilmanBako

Feb 14, 2008

I Found the Mercedes I wanted on the dealers website. Came in to purchase and was pleased to find it in better condition than described. Everyone there is very cordial, knowledgeable, and makes every effort to accommodate your every need. They even have this delivery room where a specialist spent over an hour and showed me everything there is to know about my car and even paired up my cell phone with the vehicle. I have never even heard of this. First class all the way. If you are in the market for a used Mercedes, I HIGHLY RECOMMEND THESE FOLKS. THEY ARE HONEST!!!