Mercedes-Benz of Augusta reviews

kasong12

Sep 11, 2014

My fiance and I drove up to Augusta from Savannah on several occasions for leisure and to look at purchasing a new vehicle. We visited several dealerships in the area on each trip including Mercedes Of Augusta. On at least three different visits to the Mercedes dealership no one ever came out to greet us nor did any employee acknowledge our presence while looking at there inventory so subsequently we went online and was then contacted by Russ Boykin. He convinced us to stop by one more time and we did only to be ignored again. We finally got the hint that our business was not appreciated so I want to thank Mercedes Of Augusta for they're non-service and now my fiance is the proud owner of a 2015 Audi Q7.

cowboys8

Sep 9, 2014

After looking for a vehicle for several months, we finally found the one that was perfect for us. It was a 9 hour drive to Augusta, Ga but the employees and dealership made it so worth the drive. Our salesperson Craig checked in with us multiple times on the drive up, had everything ready for us when we arrived and checked on us several times on the drive home. We were treated like a friend or family member and not just a customer. We would definitely recommend this dealership to anyone.Melissa Clemmons

Emauga

Aug 30, 2013

After working with several Mercedes dealers in Southeast, I tried to just see if a car was available on the lot while speaking with Robin over the phone on sales. After telling her what I was looking for, she kept looking up the wrong model to which I had to remind her repeatedly that I was searching for an entirely different class. Then, she kept asking me to come in to which I told her I needed to take care of everything before picking it up (since I lived 2 hours away) to which she told me to she couldn't do and "never call back". Never even got to if the car was on the lot much less price. F for customer service. And yep, I'll never call back.

Kimberjones

Nov 15, 2012

Johnny provided an exellent experience and was very pleasant to work with. He made sure all areas of concerns were covered and that promises were fulfilled. I also had a chance to test drive my vehicle and make sure it was a great fit for me. All in all, he was very easy to work with and I would recommend him to others.

po po

Jul 11, 2012

I was looking for a nice pre-owned vehicle to get back and forth to work. I was replacing a vehicle that the transmission had gone out on and knew I wanted something that was economical and easy to maintain. My experience at MB of Augusta was the best ever. I not only found the vehicle that met my needs but one that was priced below market value. My sales consultant was the greatest. He listened to what I wanted and took me to the car that I am now driving. Wow, I was treated like I was the only customer in the entire dealership. Everyone was so friendly and wanted to ensure I was comfortable. It was great to go in and purchase in a timely and easy flowing manner. I will tell all my friends and family about the experience and the way I was treated.

Rick D

May 26, 2012

"Service with a smile" is a cliche, but there's no other way to describe my experience at Mercedes-Benz of Augusta. The staff is knowledgeable, friendly, helpful. The handsome waiting area features coffee, bottled water, soft drinks, snacks. Here's another cliche: They go the extra mile.

carnut

May 17, 2012

Very helpful salesman and used car manager. They went the extra mile to help us with the purchase of our pre owned car. Would recommend them to anyone looking for a new or pre owned vehicle. Their cars seem to be clean and mechanically solid. Nice selection of cars and very nice showroom.

mshanlian

Oct 22, 2011

Found a 2004 Jaguar X-Type online. Applied for pre-approval online, the dealer sent a nice young man out in a brand new Mercedes to pick me up. I live about twenty-five miles from the dealership. Drove home in my new car. The whole process took about four hours. Mr. Cousins and Mr. Lee were very professional. The atmosphere was cordial and non-threatening. The car exceeded my expectations. I would not hesitate to recommend this dealership. Great experience!

townsendsteven

Jun 15, 2010

Mr. Brown's expertise, enthusiasm, and confidence he put forth was above excellence. His ability to smoothly transition throughout all the documents while explaining everything was extraordinary. While his "lane" is within the financial department, the experience I had with that department was made possible by Mr. Cousins. Often one person in an organization can ruin the perception for the entire team, the opposite is true as well, as is the case with Mr Cousins. His desire to sell me "the right car for me" was refreshing, I did not at any time feel pressured to buy a car that I was not looking for, in fact he stated "if we don't have your car on the lot, we will find it". I must admit, I walked in to the dealership for the first time in early April and did not buy my wife's CLK until this past week. Throughout that entire time, over 60 days, not once did I receive any form of pressure, which was nice, but also speaks to the integrity and professionalism of Mr. Cousins. Mr. Cousins's energy, willingness to go the extra step, and put simply, his people skills, are on par with that of an excellent organization. I simply cannot put into words the exceptional performance of this team of professionals.

dlynch9970

Jun 13, 2010

Wonderful staff, Sales and service ! would recommend to all my friends who drive Mercedes, as well as other high line cars. I had a great experience dealing with the service and sales departments at Mercedes Benz Of Augusta!! Napolean Clayburn is such a great salesperson !!

ljicu81

Jun 11, 2010

Mr Pierce is an outstanding professional salesman who will go the extra mile to get you into the car of your dreams. I have nothing but highest confidence in him and the financial people at this dealership. I highly recommend him and this dealership.

EKCAugusta

Sep 1, 2009

Service Manager was very disrespectful about wanting a loaner car returned even thou work to my car was not complete. He stated that my car was drivable and the remaining item would be mailed to me. My response was to clarify that ny car was damaged in there care, with no assistance from their service staff-a claim was requested from warranty by me, after dropping my car off - my car was later stolen with the key left with my vehicle, after recovery of the vehicle - they had to replace all the locks, recode the one key and purchase another one. After recieving the lock set after two weeks of waiting, one of their techs lost a spring needed to complete the work thus causing an additional week and a half wait for the replacement part. After stating that the additional key was on order two weeks earlier, it was discovered that it was not. The response I received from the Service rep and Manager was that we had their loaner car for a month. Daaahhh, I would have had my car back if they didn't damage it in the first place and it would have not gotten stolen. Not Mercedes fault says the Service Department since my car was stolen from the repair facility. I do remember that it was Mercedes that took three weeks to get the lock set in as well as their tech who lost a part needed to complete the job.

dbronski

Jul 27, 2009

Everyone was great to work with. E.L (I think and sorry if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations.My family and I drove 6.5 hours to buy the 2008 R350. With that said, it was well worth it for the price and the buying experience.Thanks again.

baxley65

Jul 18, 2009

Sid Barron was very responsive and professional while we negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including service.I recommend this dealership and sales representative.Thanks Sid!

Trent

Jul 13, 2009

I have purchased several new and used high line cars, including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the top. He was professional, courteous, knowledgeable, and did not waste my time nor attempt to "sell" me. I believe this is the best dealership experience I have had.

Colebabe2002

Oct 24, 2005

Had a wonderful expereince. The staff was friendly and well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and respect. All my future cars will be purchased here. Free car washes. No appointments for service department. Beautiful show room, the atmosphere was relaxing.