Mazda City of Orange Park reviews

Dan. K

Nov 8, 2016

Needed something with great gas mileage and easy to drive. My wife and I did not plan to purchase until December, but after speaking with Bryan Orr we felt comfortable enough to go ahead. He made the entire process as convenient as possible working around my late schedule and time constraints. I highly recommend Bryan for a easy no pressure salesman and Greg at Mazda city for a great price.

lbw2

Nov 8, 2016

My wife and I recently bought a new 2016 Mazda 3 from Mazda City in Orange Park, FL. Our sales person was Victor Thompson. When we first walked into the showroom, it felt different than other dealers. No cliches; no high pressure sales; no nonsense. Victor was extremely helpful in guiding our decision, and the entire experience was relatively stress free and "civilized." Of course, Victor wanted to make a sale, but he also listened closely to our needs, and we ended up getting the right car for our needs. In summary, I would recommend Mazda City, and next time I'm in the market to buy a new car, I'll be sure to return to Mazda City.

SSIbuyer

Nov 4, 2016

Our salesman Victor was easy going, pleasant, and helpful. Everyone we spoke with was friendly and knowledgeable. We feel like we got a great car at a good price. We would definitely buy from Mazda City again.

Dbeeman

Nov 1, 2016

I purchased a new Mazda CX-5 from Mazda City of Orange Park. My sales person, Brian Orr was truly great to work with during my purchase. He was very attentive and accommodating to what I wanted and listened to me and answered all my questions very well. Brian made sure I understood all the electronics on my new CX-5 and was very helpful for an electronically challenged person such as myself.I had a great purchasing experience and everybody at the Mazda City dealership was super friendly and helpful. Be sure to look up Brian Orr if you are looking to buy a new or used car from Mazda city of Orange park in Jacksonville Fl. You will be glad you did.

MrT

Nov 1, 2016

I recently purchased a 2016 Mazda 3 I-Touring from Mazda City of Orange Park. Before buying this car, I had been researching and going to dealership after dealership. It was extremely stressful, and I began to loathe the carbuying process altogether. All of that changed at Mazda City. First of all, the Mazda 3 I bought was my dream car from the moment I saw it. The car is amazing, and I wouldn't trade it for any other make or model. I wouldn't have had the opportunity to get this car, however, if it weren't for the awesome people at Mazda City. Robbie, Greg from the Finance Department, and the sales manager (sorry, forgot your name!) all were supportive, helpful, kind, and not pushy in the least. I had walked out of 3 dealerships in the previous weeks because of how pushy they were, so I was most certainly a hard customer to please.Robbie took his time with me, allowed me to think about my decisions, and before the day was done I was driving away in my new Mazda. I would never have bought it if the sales team were off-putting. I highly recommend Mazda City over any other Dealership in Jacksonville, and suggest anyone who is nervous about car buying speak to Robbie.

Jcweldon0104

Oct 31, 2016

Robbie and his creward were easy to deal with. They gave me a good price on my trade in and and got my payments where I wanted them. The's rating's must be worth gold as Robbie is a pushing hard for us to get them done.

Cheryl Kehl

Oct 28, 2016

This has been the best shopping experience for a suv. My sales person Victor Thompson was the most knowledgeable, patient and caring salesperson I have ever met. If you are looking for a new car visit and ask for Victor you will not be disappointed

Marybella

Oct 27, 2016

I just purchased a car from Mazda City of Orange Park. I was happy with the price and very happy with the service. Looking for a great car at a great price? Bryan Orr is your man. Trust me, you want regret. Patient, professional and caring.Bryan has went above and beyond to make this a wonderful car buying experience for my husband and I with every little detail down to my request of replacing the floor mats so I could have them with the new plastic cover over them to keep the looking new longer. Bryan Orr, Christi the service mgr. and Mazda City will make you feel like family.M. Mora

Elemus

Oct 27, 2016

I am very pleased with my experience here. It was my first time buying a new car and it was the best experience ive had. Dennis Graham was the rep who helped me and great salesman over all gave me all the info i needed on thw car i wanted Got the car i am in for best experience at mazda city.

la guera de la trocona

Oct 26, 2016

I worked with Dennis to buy a new CX9. Mazda City makes the process super easy! They really work to get you exactly what you want at payments you can afford and they are not pushy at all like some other dealers I have experienced working with. This was actually an enjoyable and pain free process..actually almost too easy! The staff here is great (as is the cat!). They are alll very helpful and friendly. Greg in finance was also great and made the process super transparent. He was also wonderful in helping me get my car seat base in my new car. I will never go anywhere else!!

M. Mora

Oct 26, 2016

I just purchased a car from Mazda City of Orange Park. I was happy with the price and very happy with the service. Looking for a great car at a great price? Bryan Orr is your man. Trust me, you want regret. Patient, professional and caring.Bryan has went above and beyond to make this a wonderful car buying experience for my husband and I with every little detail down to my request of replacing the floor mats so I could have them with the new plastic cover over them to keep the looking new longer. Bryan Orr, Christi the service mgr. and Mazda City will make you feel like family.M. Mora

puttr82

Oct 24, 2016

I recently purchased my new 2016 Mazda 3i Sport from Mazda City in Orange Park. After doing a great deal of research I found that Mr. Ken Baxley, the Internet Sales Manager for the dealership, was the most courteous, timely and professional of all the salesman I had spoken to, in all of northeast Florida, over two weeks of looking for the vehicle I wanted at the price I was willing to pay. Mr. Baxley went above and beyond to make sure the vehicle I was looking at would fit my budget. He helped me find enough rebates on the vehicle I purchased that I was able to come in under budget for a cash payment on the vehicle and was able to buy the navigation package I initially thought I wouldnt be able to purchase and still be under my total budget. The buying experience from Mazda City was easy and quick. I was able to send in most of my documentation before I even arrived at the dealership so that all that was left to do was sign the paperwork and drive home. There was never any pressure to buy, everything worked on my schedule. Mr. Baxley responded to every email or phone call I sent promptly and with the same level of courteous, friendly and helpful demeanor as the very first communication. I highly recommend Mazda City in Orange Park for anyone looking into purchasing a vehicle. I also highly recommend speaking with Mr. Ken Baxley. Never has anyone made the car buying process so hassle- and stress free.

Kdowdy

Oct 22, 2016

I recommend MazdaCity for any car buying need. The staff there is very helpful as well as informed about the vehicles that they sell. Joel Montijo was my sales guy and he was amazing! Very well mannered and knowledgeable.

KDowdy

Oct 22, 2016

I recommend MazdaCity for any car buying need. The staff there is very helpful as well as informed about the vehicles that they sell. Joel Montijo was my sales guy and he was amazing! Very well mannered and knowledgeable.

waynewin

Oct 21, 2016

Recently my family purchased a new Mazda 6 at Mazda City of Orange Park and I highly recommend them for your next car purchase. Our experience there was so very comfortable with no pressure from any of sales team. Joel Montijo graciously spent a lot of his time answering our questions, giving us options to consider and then explaining and helping set up some of the audio features in the car. Beyond that, to accomodate a medical situation we had, Joel met us at the dealership on his day off to facilitate having the new car detailed.

paris flemmings

Oct 19, 2016

I came to to mazda orange knowing exactly what I want. Joel Montijo spent his time to find the exact vehicle that I want. He also explained every feature about the vehicle. I am very pleased with the sale, Joel service and mazda.

Pfvirgo25

Oct 19, 2016

I came to to mazda orange knowing exactly what I want. Joel Montijo spent his time to find the exact vehicle that I want. He also explained every feature about the vehicle. I am very pleased with the sale, Joel service and mazda.

chaosindafridge

Oct 15, 2016

I lost my car in a wreck a little over a month ago. I got in contact with Mazda City and Joel Montijo really helped me out. The car i was looking for was not an easy find. He went above and beyond to locate this car for me and did a great job doing it. When it cam down to it we jumped in, Test drove and I drove off the lot with a Pre-Owned 2013 Hyundai Genesis Coupe 2.0T. he was very knowledgeable and if he didn't know the answer he found it for me. Thanks to the guys at Mazda for all your help!!

Syrian's Honda

Oct 9, 2016

I purchased a beautiful preowned Honda Accord from Mazda City in Orange Park with the help of Ken Baxley and his very supportive team. Not only did Ken assist me in finding the correct vehicle to meet my needs, he and his team had the absolute best attitude which made me more than happy to purchase a car from there. I would highly recommend this dealership to anyone who is in the market for a vehicle, used or new. Ken and team, keep up the good work!

Dblazter12

Oct 1, 2016

I stopped by for an inquiry with Mazdas and Mr Robert Miller was patient and answered my questions to the best of his knowledge. Great customer service is hard to get when considering to buy cars, but I am satisfied with the way me Miller treated me on my first experience with Mazda.

Freay5

Sep 30, 2016

Robert was very good, he allowed me to walk the parking lot, discuss my needs of a car. Robert provided me options of cars. We drove the car several times. Robert assisted us our paperwork, which was extremely fast. Thanks again for your great service and friendly attitude.

kennon191

Sep 30, 2016

Went to Tom Bush of Orange Park cause my wife's 2004 Mazda was totaled. Met with Robbie Miller and he didn't disappoint. Told him our budget and right away he pulled up a used car. I told him we wanted new but he said he would not B.S us that he couldn't get us new for what I was looking for. So I said lets "check numbers on a new car". He ended up getting us in a 2016 for only $80 more a month than what I originally "low balled him" and it worked out perfect. As long as I live in Jacksonville and he still works there, I will buy my next new vehicle from him! Thanks, Robbie!Kennon Reed

Letmein123

Sep 30, 2016

I stopped by to review the new Mazda 6 as car and driver rated it as one of the best new sedans on the market from Motor Trend. It had the highest reviews and that sparked my interest so I figured I'd see what made it so great. Once I arrived, I was met by one of your salesman, Robbie Miller. He was very friendly and showed us several features of the new Mazda 6. He was very courteous and knowledgeable about the Mazda brand in general (which was nice) and all of the features. He truly excited me about the car and made me feel welcomed and at home. Once I make up my mind, on options and what color I want i'll be back to see him. PS. Not sure if I should have called him Roberto as his business card says so.

Jim

Sep 29, 2016

I stopped by Mazda City to look at a truck. The salesman, Ken Baxley, met us with a warm and friendly greeting. The more we talked it seemed we had known each other forever. He was not pushy at all and was very patient with us as we made our decision about the truck. He walked us through the process with ease. We did buy the truck. He made it fun and easy. I recommend Ken Baxley and the entire staff at Mazda City. It was a wonderful experience.

jander

Sep 29, 2016

I stopped by Mazda City to look at a truck. The salesman, Ken Baxley, met us with a warm and friendly greeting. The more we talked it seemed we had known each other forever. He was not pushy at all and was very patient with us as we made our decision about the truck. He walked us through the process with ease. We did buy the truck. He made it fun and easy. I recommend Ken Baxley and the entire staff at Mazda City. It was a wonderful experience.

Haley97

Sep 28, 2016

They were great people to work with! I got exactly what I asked for at a reasonable price! Joel was a big help when it came to showing me all of the perks of the car and how to use them! Glad I chose Mazda!

Syrian's_ Honda

Sep 26, 2016

I purchased a beautiful preowned Honda Accord from Mazda City in Orange Park with the help of Ken Baxley and his very supportive team. Not only did Ken assist me in finding the correct vehicle to meet my needs, he and his team had the absolute best attitude which made me more than happy to purchase a car from there. I would highly recommend this dealership to anyone who is in the market for a vehicle, used or new. Ken and team, keep up the good work!

Rparkison

Sep 19, 2016

We drove from Beaufort, SC just to visit MazdaCity. Let me tell you, it was worth the 200 mile drive! We got a great price on a 2014 Mazda6 that was still under warranty. Dennis Graham was a great salesman who took time out of his schedule to show us every detail of the car, and he worked really hard to ensure we were happy with the deal. The finance manager, Steve Devito, who has been with MazdaCity for over 30 years, took time to explain every option we had and helped us make sound decisions. We couldn't be happier! Having been to a lot of shady dealerships, it was great to go somewhere that we could trust the people at the dealership, the quality of the cars being sold, and enjoy the car buying process!

Soul Red

Sep 19, 2016

From the minute I walked in the door, I was treated with respect and received great customer service. Friendly staff throughout... Never experienced this type of service before at a car dealership. Felt like I was getting best deal and never felt uncomfortable. Almost seemed surreal; but I drove home 2 hours later in my new Mazda3 !!!

KelleyR

Sep 14, 2016

I just purchased a new SUV from Mazda City of Orange Park and it was a great experience. Joel Montijo gave me a great deal and excellent customer service. I highly recommend this dealership for your car buying needs.

Happy Customer

Sep 11, 2016

We bought a new SUV from MazaCity/Tom Bush Mazda of Orange Park. Robbie, the salesman, was phenomenal! He gave us the price we wanted, helped us customize or vehicle, and had it delivered to the dealership ahead of schedule. After the sale, Robbie patiently, thoroughly and incisively explained how to operate the awesome tech features on on our dream machine. Shout out to the loan officer, Stephen, he also went out of his way to make it a pleasant experience by providing an exceptional financing deal. Everyone at the dealership had smiles on their faces, and made us feel welcome. If you are in the market for a vehicle run,, don't walk, to Mazda City Orange Park. Adk forRobbie

Jason Guzenski

Sep 6, 2016

I highly recommend Mazda City of Orange Park for your next car buying experience. Everyone from the staff in the service department to sales are very knowledgable and professional. Be sure to stop by and ask for Robert Miller in sales. He implements a true customer first approach to sales. An A plus buying experience!

Monterola R

Sep 6, 2016

Tried several dealership before coming to Mazda City of Orange Park and all I can say is these guys know what customer service is. Thank you to Joel Montijo who is very patient, helpful and courteous. He made the process of car buying easy and painless. He made sure that we are happy and satisfied with our new 2016.5 CX-5 Highly recommend this dealership.

bill12323123

Sep 2, 2016

Robert was extremely helpful to my wife and son last weekend. He did a great job of explaining the mazda 3 that we ended up purchasing.

GioMazdaOP

Aug 31, 2016

The experience buying the car was a little stressful. My old car had just died and needed a car right away. I had a Mazda 626 back in '99 so my experience with Mazdas were good and wanted to get a newer car. I never had any issues with them (not the car that just died on me) Robby in sales gave me the stats of the car, engine system and the Mazda philosophy. I told him my budget but ended up paying more than I wanted but he changed my mind for a newer car and have no worries for any car problems in the near future. Stephen made the "deal" pretty easy going. After our agreement, What really impressed me was that Robby went out of the way to drop off my rental so I could drive the Mazda out that day! The parts and service area had a great personable and attentive manager Kristie. Look forward to building a relationship with the Mazda family of Orange Park. Thank you.

Joe Badolato

Aug 31, 2016

If you want to experience the best, see these guys. They were the most honest dealership I have ever dealt with in my 40 years of buying any vehicle. Very courteous and it was a pleasure to work with them.

JohnW

Aug 31, 2016

The service and attention to detail were great both before and after my vehicle purchase. I would recommend anyone in the market for a new car visit this dealership.

Sherry

Aug 31, 2016

THIS WAS BY FAR THE EASIEST ON BUYING A CAR. THE SALESPERSON ROBBIE MILLER WAS THE BEST SALESPERSON I HAVE EVER DO BUSINESS WITH. IF YOU WANT/NEED A CAR GO SEE ROBBIE MILLER

Wayne

Aug 31, 2016

An all-round great experience. Roberto "Robbie" Miller was extremely helpful and professional in our search for a used vehicle. He went above what would normally be expected by keeping in contact with us about additional vehicles we might be interested in. No pressure, just nice and friendly. I would certainly recommend Mazda City, and in particular Robbie.

Jamie904

Aug 23, 2016

I highly recommend Mazda City for your next car purchase. My family purchased a Mazda 3 hatchback from Robert M. and loved the experience so much we came back three weeks later and purchased a CX5 from Joel M. Our experience both times was very comfortable and almost seemed too easy. They both found the model that met our needs without trying to pressure us into buying features we really didn't want. Will definitely be back.

Happy customer

Aug 21, 2016

I hadn't been able to buy a vehicle for years after my divorce and a job loss. I had dreaded going to a dealer but Dennis in Sales, Steve in finance and the man at the front desk were complete gentleman from the start. They were so helpful and genuinely kind. They made me feel relaxed and made the car buying process painless. I drove home in tears that they could help me out of my old 2004 Explorer with 160k miles and into something safe and reliable for me and my two teen boys. They have no idea how much that meant to me. Thank you?

PT

Aug 19, 2016

We had a wonderful experience and will definately go back. We LOVE Mazdas.

Carl Peterson

Aug 18, 2016

Just a quick note to say thanks and let people know the great service my wife and I received from Mazda City of Orange Park. The initial greeting from Joel Montijo was professional and friendly, after finding out what we were interested in Joel checked to see if we had talked to anyone else at Mazda City. As many know when searching the internet for a car, contact with dealerships is inevitable, so was my capacity for not keeping track of who I may have received calls from. That being the case, Joel discovered I had indeed talked with Ken Baxley, this is where they won me over, instead of the typical sales attitude that I would deal with Ken and Joel would be out of the loop, Joel went the extra steps and made sure, as Ken was on an appointment, that we had everything we needed including a test drive. As we had an appointment to be at we told Joel we would be back at 3pm. On arriving we were greeted by both Joel and Ken and went through the painless process of buying our new car. I would highly recommend anyone in need of visiting a car dealership include a trip to Mazda City of Orange Park and ask for Joel Montijo or Ken Baxley, thanks again guys.Carl & Latain Peterson

Laura

Aug 15, 2016

This is a review for the Parts Department. I wanted to let you know that I have excellent service from Scott. He has been knowledgeable and very helpful.

Trask.thomas

Aug 15, 2016

Dennis the Sicilian helped get us into a Fantastic CX-5. Steve helped closed the deal. Dennis was patient, friendly, and knowledgeable Stephen helped us finish the financing. A+ have recommended already

RedZoom

Aug 14, 2016

I had a great experience at Mazda City of Orange Park and Victor Thompson was the best. I was a little indecisive between to vehicles and very particular about each of them. Well, they didn't have exactly what I wanted on the lot but, Mr. Victor was patient and didn't pressure me to purchase anything and this time. With a little more research from him, he called me a week or so later with two perfect vehicles for me. Needless to say, I left the dealership with a beautiful Soul Red Mazda 6 GT and a huge smile on my face. Thank you for a great buying experience! Zoom-Zoom ;-)

Caitlin

Aug 13, 2016

Best experience I have had. Corrie was awesome ! From the time I stepped on the lot to signing for the car Corrie had us smiling the whole time. I definitely recommend coming to Tom Bush Mazda !

sean99

Aug 13, 2016

Not much wider to say. Easy, quick, got the deal I wanted and Dennis was helpful and friendly. Will be looking at a CX-9 to make us a all Mazda family later in the year. Great cars.

Shack Family

Aug 6, 2016

Dennis Graham. & Stephen Divito, were knowledgeable, friendly and they made sure, that when we left wewere satisfied with our purchased. Thank you, Dennis G. & Stephen D.

Ljone004

Aug 5, 2016

They care,they made feel at home, they ask what i was looking for.. what my price range of payment i want to be at they were very helpful.. my paper work was explained to me so i no what i was signing, i was not there all day. All i have to say is i left with a smile & no worries...

Clint Williams

Aug 2, 2016

Ken Baxley was great, very knowledgeable and made sure I got what I was looking for in a car. I would highly recommend Ken.

Courtney Kelly-Watkins

Aug 2, 2016

From the time we walked in until we left out, it was all love! Strangers helping each other out and making a difference! We drove off the lot with our 2016 Mazda3 smiling big!! Thank you Corrie King and the others at Mazda City!!

Courtney Kelly-Watkins

Aug 2, 2016

From the time we walked in until we left out, it was all love! Strangers helping each other out and making a difference! We drove off the lot with our 2016 Mazda3 smiling big!! Thank you Corrie King and the others at Mazda City!!

Alyssa88

Jul 31, 2016

I got a great deal on a new 2016 cx-5! Best price in town and won't waste your time. I definitely recommend Mazda city of orange park. Thanks Roberto!

Mary Healy

Jul 31, 2016

I just started looking for mew vehicles. My current lease was not up for a few months. The salesperson Rob was extremely attentive, helpful and knowledgeable. He easily turned my research into a sale.

Mark2016

Jul 30, 2016

This was my first time doing business with Mazda City of Orange Park and it most certainly will not be the last! I have never owned a Mazda before and I am most certainly regretting that decision. I bought a Mazda3 and am very happy with all the features you get for such a great price. I highly recommend that you ask to speak with Ernie and Dennis when you go in there. They will treat you like family and give you exactly what you are looking for.

Mom2three86

Jul 30, 2016

Robbie was very helpful and knowledgeable. We came in just to way our options and test drive the new cx 9. He didn't pressure us at all or make us feel like we were wasting his time by not buying right away. He was awesome! We will definitely be going back to see him when we decide to purchase a new car.

Tim

Jul 30, 2016

Robbie Miller was the best salesman i have ever worked with. Didn't bother us when we first pulled up. Let us come to them.

A Butler

Jul 27, 2016

I had been looking for a great used car to meet my wife and criteria. After viewing numerous cars online I saw an auto at a great price at Mazda City. I contacted Ken Baxley and scheduled an appointment to my surprise the at was sold. Fortunately Ken recommended another vehicle which was a Mazda 3 which was perfect. My wife was extremely happy after test driving and we closed right away. Ken was knowledgeable with a good sense of humor and more importantly a professional.

4WayTest

Jul 25, 2016

They agreed to sell me a used Mazda6, and told me I could pick it up the next day. When my phone rang 24 hours later, it was not to tell me the car was ready, but rather that someone else had come in that night and offered them more than my deal. So they sold it out from under me. The salesman then lied to the sales manager, claiming that he had tried to call me about it - there were no missed calls and no voicemails on my phone. I would not recommend these people to anyone else. They have brought back the traditional sleazy car dealer model.

marcella007

Jul 25, 2016

Wonderful experience at Mazda City of Orange Park. Sales consultant Corrie King was patient, respectful, and courteous through out my whole process. I didn't feel pressured or rushed like I have in the past with other dealers

Mazdapal

Jul 22, 2016

Service was great !!! The 2016 Mazda6 is awesome great mileage and accelerates fast Mazda city Jacksonville Florida also has outstanding prices for military appreciation stop by asap

Chevyjax

Jul 21, 2016

Our salesperson Robbie was simply awesome!! He really made sure our needs were met. He was very patient and ensured we were getting the vehicle that was best for our family. I would completely recommend him to anyone looking for a new vehicle.

Lisa R.

Jul 17, 2016

We needed to purchase a car long distance so the car would be available for pick up upon my Navy son arriving in Jacksonville, FL. Knowing exactly what we wanted, I found myself working with Corrie King, a most patient and most helpful gentleman! Corrie went above and beyond in getting us just the car we had in mind, working as our advocate for the best deal, and staying in close communication the few weeks it took from our first contact via messaging, through phone calls and texts, to the day my son picked up the car. The day my son picked up his car there were final details that needed to be addressed and papers needed to be signed. Corrie spent additional friendly and helpful time with my son during this process, ultimately handing the keys over to an immaculate new car! The entire long distance process was made painless by Corrie's professionalism and by the overall level of quality sales service of Mazda City of Orange Park!

Lisa R

Jul 17, 2016

We needed to purchase a car long distance so the car would be available for pick up upon my Navy son arriving in Jacksonville, FL. Knowing exactly what we wanted, I found myself working with Corrie King, a most patient and most helpful gentleman! Corrie went above and beyond in getting us just the car we had in mind, working as our advocate for the best deal, and staying in close communication the few weeks it took from our first contact via messaging, through phone calls and texts, to the day my son picked up the car. The day my son picked up his car there were final details that needed to be addressed and papers needed to be signed. Corrie spent additional friendly and helpful time with my son during this process, ultimately handing the keys over to an immaculate new car! The entire long distance process was made painless by Corrie's professionalism and by the overall level of quality sales service of Mazda City of Orange Park!

Fred

Jul 14, 2016

I have to say until now I have never enjoyed buying a vehicle. I have had some really bad experiences in the past so when I tell your that you should go see Ken Baxley at Mazda City of Orange Park ... You can take that to the bank .... From the moment I walked into the dealership till I drove my Mazda 6 touring off the lot my experience has been nothing less than Outstanding .....it's rare these days to have an experience like this in the consumer world .... But Ken provides customer service with pride. He enjoys it because he honestly and sincerely cares about his customers . The whole staff was wonderful as well . All of my referrals will be to Ken Baxley and Mazda City of Orange Park Ken , thank you my friend , you have truly made buying a vehicle an experience I would not hesitate to repeat .

Hazel

Jul 13, 2016

From the moment I sent my email through to Ken I received nothing but positive feedback from him in spite of the times I had to cancel appointments. AFter finally meeting him in person, I received nothing but excellent customer service as well as an awesome vehicle. IF ever anyone says " I like to work backwards" just trust them because those were his words. I didn't understand at first but I trusted him to do what he knew to do best. For anyone reading this review: Honest, Dependable, Caring and best of all, A Christian is who Ken is Thank you Mazda City for having such a wonderful employee on your team.

Shelia Augusta

Jul 13, 2016

My visit was the best car purchase experience I have ever had. Corrie King made my purchase painless and such a pleasure. He did not pressure me, only gave me the facts. He was knowledgeable and informative about the vehicle. Upon my arrival, he had the perfect car picked out for me. All of my questions and concerns were addressed.The entire staff was friendly and pleasant. They even removed the car, just for me!!!!!I am thankful for their assistance during the purchase of my Madza 6!!!!

Hazel713

Jul 13, 2016

From the moment I sent my email through to Ken I received nothing but positive feedback from him in spite of the times I had to cancel appointments. AFter finally meeting him in person, I received nothing but excellent customer service as well as an awesome vehicle. IF ever anyone says " I like to work backwards" just trust them because those were his words. I didn't understand at first but I trusted him to do what he knew to do best. For anyone reading this review: Honest, Dependable, Caring and best of all, A Christian is who Ken is Thank you Mazda City for having such a wonderful employee on your team.

Shelia Augusta

Jul 12, 2016

11 years ago I purchased my first Madza from this dealership and the service was excellent. 11 years later I came back to make a purchase and the same excellent service. They made my car buying experience painless.....

Biggbrad

Jul 12, 2016

I came in and told them the car I wanted, took them no time to run some numbers and get me the price I wanted. Everyone was nice and helpful.

Shelia Augusta

Jul 12, 2016

This was the best and painless car purchase I have ever made. Corrie King was extremely informative concerning all of the features of the vehicle. He even has the perfect car picked out for me upon arrival. There was no pressure only facts. He made my experience such a pleasure.All of the staff was friendly and helpful. They even put out the cat for me.... LOL!!!! I absolutely love my Madza 6..... Thanks so very much!!!'

Jem179

Jul 9, 2016

Roberto, our salesman is very courteous and helpful. He and his team helped make the car buying process stress free. We went home in a new car that day and we were very happy with our experience there.

Rsg008

Jul 8, 2016

My salesman was courteous and a straight shooter. I told him want I wanted and he made it happen. If your in the market for a new car, do yourself a favor and consider buying a Mazda at Mazda City of Orange Park. Great dealership and great cars.

Kristopher Robin Gouin

Jul 7, 2016

We purchased a Mazda 3 and our salesman, Victor, was very helpful and professional. The entire experience was without stress. Also, the sales manager, Dennis, came into the office with us and explained a few things that we did not know even after buying cars for over 20 years. Thank you Mazda City of Orange Park.

Kaitibug828

Jul 6, 2016

Very awesome! Loving my new Mazda 3. Traded my old 4Runner. The process was very easy and they made sure I understood the car before driving away.

Lovebug15

Jul 5, 2016

Very friendly service they will do everything possible to help you get a car keep cars in amazing upkeep . I tried seven plus other dealerships including banks and they are the only ones who could help me I even tried drive time. I'd recommend to anyone.

Penny Barnett

Jul 1, 2016

We shopped around at other Mazda dealerships, but we are so happy we drove out to Mazda City of Orange Park. Our sales person, Dennis Graham was very knowledgeable and super patient. He took the time to explain the differences between our choices and asked us the right questions to help us narrow down the best car and trim options for us. This was not an easy feat!! Our daughter was still considering a Honda Civic at the time and going back and forth between the two cars. In addition to all this, he worked out a GREAT deal for us and made it happen! It was obvious he cared about our family and getting us into the right car.......not just moving the merchandise. Drum roll.....We brought a Mazda 3 I Grand Touring for our daughter (her first car) and we could not be more happy with our purchase. She is thrilled and we got an AWESOME deal!! The finance guy was also great (Steven DeVito)! He worked wonders with the financing, getting us a great interest rate. We will definitely recommend this dealership and Dennis to anyone looking to purchase a car! Thanks Dennis & Steven!!

Lisa M

Jun 30, 2016

I was very pleased with staff and they way they worked together to help find me the car I really wanted & see that I was happy till the end of the purchase.

Penny & David Barnett

Jun 30, 2016

We shopped around at other Mazda dealerships, but we are so happy we drove out to Mazda City of Orange Park. Our sales person, Dennis Graham was very knowledgeable and super patient. He took the time to explain the differences between our choices and asked us the right questions to help us narrow down the best car and trim options for us. This was not an easy task!! Our daughter was still considering a Honda Civic at the time and going back and forth between the two cars. In addition to all this, he worked out a GREAT deal for us and made it happen! It was obvious he cared about our family and getting us into the right car.......not just moving the merchandise. Drum roll.....We brought a Mazda 3 I Grand Touring for our daughter (her first car) and we could not be more happy with our purchase. She is thrilled and we got an AWESOME deal!! The finance guy was also great (Steven)! He worked wonders with the financing, getting us a great interest rate. We will definitely recommend this dealership and Dennis to anyone looking to purchase a car! Thanks Dennis!!

Matt

Jun 29, 2016

I worked with Ken from the very start through online communication and it was just as easy in person when I arrived. Ken and I were upfront with each other and I got the feeling he was interested in helping me and not only sell me. I recommend working with Ken to anyone. He figured out a way to get the car I wanted in any way he could. I'm satisfied with the result. Go see Ken.

Ltbaum

Jun 28, 2016

Corrie and the whole staff were great! They had awesome customer service and provided a great experience! I would definitely recommend Mazda City of Orange Park to anyone looking for a great car and a great deal!

Matt

Jun 28, 2016

I worked with Ken and had a really pleasant experience. He was helpful the day we met and he has continued to be helpful and interested in making sure I am taken care of in every area I've needed. I would recommend anyone go and talk to Ken and see for yourself. The overall experience of the dealership has been pleasant as well. Probably the best experience I've ever had buying a car. Quick, up front and clear. It made it all easy. Thanks Ken.

Ltbaum

Jun 28, 2016

Corrie and the whole staff were great! They had awesome customer service and provided a great experience! I would definitely recommend Mazda City of Orange Park to anyone looking for a great car and a great deal!

Amber

Jun 24, 2016

Dennis was a great salesman to work with and gave me the exact car that I wanted at the perfect price. I would not hesitate to recommend him and this dealership to anyone else.

car1234567

Jun 24, 2016

Robbie Miller was a great at helping get my find my next car. No presure just a great experience. Would recomend to anyone looking for a new car.

Jswayne95

Jun 24, 2016

I would like to say thank you Roberto Miller for selling me this beautiful Mazda 3. He made me feel comfortable with my purchase and didn't force me to buy any car. He is a very good Sales Consultant, but not only, he does have a lot of words of wisdoms. He mentored me with some life goals, which I will use in the future. I could see him as a older brother. I appreciate him very much and all the sacrifices he did for me. Thank you Mazda and Thank you Roberto Miller!

Qazxsw11

Jun 24, 2016

Rob Miller helped me with my new purchase of my car. The service was excellent and made the process very easy to get the car I wanted within a few hours with no hassle. Great people and they make you feel welcome. I highly recommend going here if you're interested in buying a Mazda.

2015f150monster

Jun 21, 2016

Probably the easiest vehicle purchase I have ever had. I feel like I received a pretty good deal. Corrie King went above and beyond in every way. Thank you Corrie for yours and your Wifes service to our country.

beachgirl

Jun 20, 2016

Had my van in for service. Kristie Roderick, Service Manager, was up front and honest about the cost to repair vehicle. It became clear it would cost more to fix than it was worth. Even though it meant the loss of business for the service department, Ms. Roderick was honest. That's a trait you do not find too often these days. Thank you, Kristie and I will recommend Mazda City of Orange Park Service Department to friends. Keep up the good work!

dchss80

Jun 17, 2016

I have enjoyed my experience here alot. The sales man victor thompson made my experience simple an easy. I would def come back here again.

gavin 2012 hundai

Jun 10, 2016

It was a great atmosphere the quality and knowledge of the sales person was great and the best part to me was the willingness to go over and beyond to get any issue that we may have had with the vehicle resolved . Thanks mazdacity

Nikhoe

Jun 10, 2016

Purchased a vehicle at Mazda City Of Orange Park, and what made the difference for me was the experience that I had with the saleman, Corrie King. He was not only extremely professional and funny, but most importantly, he made me feel like I could trust him, and that I was getting the best deal possible. Thanks Madza City!

Bowliam

Jun 8, 2016

Working with Ken at Mazda City was great and made buying my Mazda an easy and stress free experience. I would recommend Ken and Mazda City to anyone considering a new or used car purchase and look forward to working with them again in the future!

Hudson

Jun 5, 2016

Our experience leasing a new Mazda 3 Hatchback from this dealership was pleasant and painless. Mr. Victor Thompson was an excellent Sales Consultant who assisted us through the process.

Phoenix18

Jun 4, 2016

We purchased a used 2016 Mazda 6 Grand Touring in soul red. Victor was very knowledgeable about the car and showed us a lot of the features. Staff was friendly and helpful.

John57

Jun 3, 2016

Great experience. Organized and personable throughout the process which included making the appointment, greeting us, knowledge of model, contract and finance. Didn't push us into anything other than what we needed

Erline C.

Jun 2, 2016

They are great in taking care of thier customers and gives great service from walking in to the door and leaving with a car that has a great deal.Thanks guys

Rushjr

Jun 2, 2016

The easiest auto buying experience ever........ever. And the car was worth the money.. Sales advisor was straight and very nice.Best overall car buying experience.

Kim

Jun 1, 2016

When my old car finally broke down on me once and for all, I needed a new car quickly. Thankfully I had already done some research, and had settled on leasing a Mazda3. Corrie & Steve were absolutely great to work with - professional, friendly, and knowledgable. They made this single girl feel at ease, and not like I was being taken advantage of in any way, which is not easy to find! They assured me that I could call at anytime if I had any questions or trouble with the car, which I really appreciated. I'm loving my new car, and would highly recommend this dealership to anyone!

Bksimsatcomcast.net

May 20, 2016

I typically HATE dealing with car salesmen, but our recent experience was great. Love our car, salesmanship and attentiveness. No high pressure and got what we wanted!

Lesley Louer

May 15, 2016

I just wanted to thank Mazda City for a wonderful experience. From the moment that I walked in I was treated with such respect. Corrie King was a wonderful salesperson and I really enjoyed every moment that I was there. I would definitely recommend Mazda City to all my friends.

Ronna75

May 13, 2016

From before I even walked in, the customer service was superb. Quick call back and good communication and follow through. Everything was prepared and ready when I got there by Corrie King. He is friendly, detail oriented, and strives to make the experience effortless and fun. What can be a stressful experience was just the opposite with Corrie, Ernie, and the rest of the staff.

Nzeagler

May 3, 2016

Corrie is the bomb. Com he made my experience as painless as possible and the car is great! My mom is coming back for more!

ninachernyshev

Apr 28, 2016

I had an amazing experience buying a 2016 Mazda 3 hatch at Mazda City Orange Park. The employees treated me like family and made the whole car buying process flawless. They gave me an amazing deal and made sure I got the best price possible. 5 stars across the board!

Henry

Apr 20, 2016

First of all, I would like to say that my experience at Mazda City exceeded my expectations. When I first pulled up to the dealership I was expecting the typical, pushy, money craving car salesman to come out. Thankfully, I was totally wrong with my prediction. Not only was Ken a great salesman from the moment I met him but he was a great man on top of that. I could instantly tell he was different than the typical sales representative because he really wanted to get to know me as a person. Again, he wasnt pushy and was straight forward with the pricing throughout the entire process. For the majority of the time we just talked about some of the things we had in common during my test drive. With that said, it was easy to notice that Ken is a man of great faith with an amazing spirit. In fact, I was so impressed with Ken, I brought my entire family (my wife, mother and father) back to Mazda City the next weekend after I test drove a 2016 Mazda 6 (amazing car) to meet him. Of course, they instantly felt the same connection I did after they met him. Furthermore, just when I thought my experience couldnt get any better, I had an equally pleasant experience with the financial portion of the car buying process. Just like Ken, Stephen Devito didnt hide anything and was straight forward with all of the pricing. He was also a fun loving guy who made that portion of the process easy. In summary, words cannot express how much I enjoyed the car buying process at Mazda City. From start to finish, the experience was the best Ive ever had! Ken truly cares about his customers and all of the positive reviews on multiple sites are telling the truth about him. The same goes for the rest of the Mazda City family. I highly recommend purchasing a car from them and I personally look forward to working with Mazda City in the future!

Henry Simmons

Apr 20, 2016

First of all, I would like to say that my experience at Mazda City exceeded my expectations. When I first pulled up to the dealership I was expecting the typical, pushy, money craving car salesman to come out. Thankfully, I was totally wrong with my prediction. Not only was Ken a great salesman from the moment I met him but he was a great man on top of that. I could instantly tell he was different than the typical sales representative because he really wanted to get to know me as a person. Again, he wasnt pushy and was straight forward with the pricing throughout the entire process. For the majority of the time we just talked about some of the things we had in common during my test drive. With that said, it was easy to notice that Ken is a man of great faith with an amazing spirit. In fact, I was so impressed with Ken, I brought my entire family (my wife, mother and father) back to Mazda City the next weekend after I test drove a 2016 Mazda 6 (amazing car) to meet him. Of course, they instantly felt the same connection I did after they met him. Furthermore, just when I thought my experience couldnt get any better, I had an equally pleasant experience with the financial portion of the car buying process. Just like Ken, Stephen Devito didnt hide anything and was straight forward with all of the pricing. He was also a fun loving guy who made that portion of the process easy.In summary, words cannot express how much I enjoyed the car buying process at Mazda City. From start to finish, the experience was the best Ive ever had! Ken truly cares about his customers and all of the positive reviews on multiple sites are telling the truth about him. The same goes for the rest of the Mazda City family. I highly recommend purchasing a car from them and I personally look forward to working with Mazda City in the future!

Tg28

Apr 11, 2016

The smoothest and most enjoyable buying experience I have ever had! Dennis went above and beyond to make sure we were taken care of and had all our questions answered.

KangolBlue

Apr 2, 2016

An excellent car buying experience I had with the Online Mazda Sales Team! I was 8K miles away and Ken Baxley (taking over for Scott Holden), ensured my car buying experience was painless and easy as possible. I highly recommend Mazda City of Orange Park to anyone who wants a no nonsense car buying experience with people who are some of the best in the business.

2Mazda Family

Mar 16, 2016

Probably the best sales experience we have had. We were looking for a Mazda5 which are getting difficult to find, since they were discontinued in 2015. Our salesman Ken Baxley managed to find us a new vehicle in Alabama, and have it shipped in overnight. The rest of the sales experience went just as smoothly. I previously purchased a Mazda2 from Mazda City, and have been very pleased with their service department

Two Mazda Family

Mar 12, 2016

The Mazda5 has been discontinued, and they are getting extremely hard to find. We contacted Ken Baxley of Mazda City to see if he could find us a new one. He not only succeeded, but managed to have it shipped in from Alabama overnight. This is the second vehicle Ken has sold us, and we suggest that if you are in the market for a new, or used vehicle, that you contact him at Mazda City. I own a Mazda2 that I purchased from Mazda City several years ago, and have been very pleased with their service department

MandyJo

Feb 29, 2016

This was mine and my husband's first time buying a new car!!! We had the absolute best salesman! Victor talked us through the entire process and even helped us get a better interest rate on our loan! He did not pressure us at all, but was very informative and friendly the whole step if the way! We had our 5 month old daughter with us who began getting very antsy and Victor was very patient with me! We will never drive anything except Mazda! We already own a tribute and a MPV and now we have our 2016 Mazda 3!!! Thank you so much to Victor for being so helpful!!

anne

Feb 19, 2016

Ken Baxley was excellent in every phase of my purchase. His kindness (I am a recent widow), expertise, patience, etc., could not be surpassed. From one phone call, he knew exactly what vehicle I was looking for and had it ready for me to see when I arrived for our appointment, which resulted in my immediate purchase the same morning. THANKS KEN!!!

AWyatt

Feb 13, 2016

I have been getting my Tribute serviced at Mazda City since I moved to Florida, over 12 years. When the Tribute was no longer operational, Victor Thompson and the sales team were impeccable in assisting me in purchasing a CX-5. After a discussion of what were my needs in a car and if there were any particular bells and whistler I wanted, we took the CX-5 for a drive. Victor continued to point out the features of the car and made sure this was what I wanted. I have always felt at home with Mazda City, the sales team showed just as much courtesy and patience as the service team has for the past 12 years. It is not often you get both immaculate Sales and Service with a dealership, but you do at Mazda City of Orange Park. Thank you Victor for taking the time with me.

Jose c Rodriguez

Feb 6, 2016

It was my first time buying a car so naturally I came to the dealer ready and expecting a slick car salesman ready to take every penny i had, instead i met with Ken Baxley. Most car salesmen try to act like they care but it was obvious that Ken really cared. He cared about my budget and he was almost more excited than me when he found out i got approved for a brand new 2016 mazda 3.

Jose C. Rodriguez

Feb 6, 2016

Ken Baxley has been the best salesman I have deal wih so far in my life. Maybe because we are both worship leaders in our churchs, or maybe is because he has been honest and not your tipical shark salesman. God lead us here to Ken and we are leaving with our son's first car and he even prayed over the car before we took it!.

Jack"Guy" Carpenter

Jan 22, 2016

Thank you Ken Baxley and Mazda City for making my car buying experience a positive one. Ken was knowledgable, professional, not the least bit pushy, and just an all around nice guy. Mazda City made it worth my time to drive over from Tallahassee to purchase my new CX5. I would highly recommend Mazda City Orange Park and Ken Baxley to anyone looking for a new car!!

Paul & Marian

Jan 22, 2016

I contacted Mazda City to see if they could obtain a new Mazda5. When I got to the dealership Ken Baxley had found a great deal on a low mileage 2013 model. He drove with me to my wife's office and let her take it on a test drive. She fell in love with it, and we went in the next day to handle the paperwork. Thanks to Ken Baxley and Stephen DeVito for an extremely pleasant buying experience. I had previously purchased a Mazda2 from Mazda City, and love that little car. The team back in the service department are also a pleasure to do business with.

scott jb

Jan 22, 2016

My family is a Mazda family, my self, my wife, mom and even bought my sons' used car from Ken Baxley. Great dealership and Ken will try to do what the can to get you a great deal. We are committed to Mazda. Very happy with them and Ken

Arnett Graham

Jan 9, 2016

I wrecked my car. My credit was not that good so I was afraid that I would have trouble trying to buy a replacement. Ken Baxley made the process smooth and easy. I am now the proud owner of a Mazda 2. Thank you Ken and Mazda City for helping me get back on the road. Great dealership. Great salesperson. Great experience.

Onyx 4198

Dec 2, 2015

Robbie was the best. He helped me through my decision with NO pressure. I felt comfortable in this dealership. Everyone was really friendly including Christy in the service dept.

bubbie9

Oct 8, 2015

Ken Baxley was outstanding to work with. He is not only a fine gentleman but very knowledgeable as well. Chris Hanna helped us out with all the tech stuff. Last but not least, I want to talk about Kristie Roderick. She is the reason we will ALWAYS come back for service! She just recently solved a very technical problem we were experiencing on our new "6"! Tim and her teamed up to solve our tech problem. It was not easy and she went to great lengths to solve this problem. She is a delight to talk to and is VERY dedicated. I sincerely hope the manager and owners of this fine dealership appreciate her as much as we do!

Derrick

Oct 7, 2015

Recently purchased the cooper countryman from Mazda city of Orange park. Really enjoying my new whip. I had the best salesman in Clyde L. Just a positive, personable person. Listened and stayed in touch throughout thoe process of me looking at other dealers and vehicles. Thanks man. I would also like to thank Victor for his assistance, very businesslike and a professional. Thanks also to Stephen D. for his patience and Professionalism. Last but not least a thank you to Gen. Mgr Gene V and Kristie in service.

dking

Aug 5, 2015

I would like to say that my experience on purchasing a 2015 Mazda 3 was a very satisfying experience. The sales advisor Christopher Ashby made the experience very pleasant and he made it happen for me to drive out with my new car. I would refer my friends to Mazda City & definitely to Chris. Thanks again....fr a happy customer

Paul N.

Aug 1, 2015

This is a great dealership to do business with. Ken Baxley and Chris Ashby working together as a team were able to make our purchase easy and seamless. We feel we got a great deal and were not pressured at all into doing business here. They both were very knowledgeable and professional. They exceeded our expectations. We would feel very confident in recommending this dealership to friends and family.

Rev. H. Kendell Smith

Jul 14, 2015

I chose Mazda because of Ken Baxley! I have bought cars from him at others dealerships and have brought him many customers over the years because I like dealing with him. He is honest and caring. When I bought my NEW MAZDA 3 iTouring Hatchback from him recently it was no surprise that he knew the peoduct inside and out. He made the buying experience fun and easy. My previous car was a Lexus. My new Mazda is loaded with many features that my Lexus did not have. I am excited about the car learning about all the innovative technologies it contains. My Mazda 3 is getting 40 MPG. I am so happy with the car, the dealership and especially with Ken Baxley

MusicSteve

Jun 15, 2015

By far, the best car buying experience of my life. Chris Ashby was not only incredibly knowledgeable; he was also genuine, kind, and respectful of my budget. Not once did anyone in the entire dealership try to force a single sale on me. Instead, we spent the afternoon talking about our families, church, and the community. Chris introduced me to the manager of the service department, and she gave me her personal phone number as a gesture of good faith. The sales team even fed me lunch while we waited on the paperwork for my new Mazda - with which I could not be more satisfied. This place has great cars, but even better people. A huge thank you to Chris, Gene, Stephen, Ken, Kristie, and the Mazda City of Orange Park Team!

Tiffaniwalk

May 13, 2015

Thanks to Ken Baxley and Mazda City of Orange Park I was able to get a brand new Mazda 6 isport, the car of my dreams, for an amazing deal! Ken went out of his way to make sure it was affordable and perfect for me! I didn't think it would be possible since not many 2015 were left and specially none in my favorite color. He was very helpful and determined to find my car. I was shocked how fast he found one, and let alone in the Meteor Grey color. He had it shipped from Savannah Georgia and he also helped with settling most of the paperwork and deal before I arrived because I live a few hours away. I was on my way with my brand new car before I knew it. I honestly couldnt be any happier and I couldnt have done it without Ken and Mazda City of Orange Park!

DebR

Mar 19, 2015

I bought my dream car at Mazda City...a bright, shiny red Miata MX-5. Chad and Chris made the sales experience very easy, professional, yet personable. Then Steve, in the finance office, was also very professional, yet I was relaxed and felt like they weren't looking at only moving a car off their lot....but they were more interested in having a satisfied, return customer. That's what I am....I will return to them when I'm ready to go car shopping again!! I would completely recommend Mazda City to anyone looking for a no hassle, friendly car buying experience. Deb Richmond Orange Park

MazdaCityFan

Mar 9, 2015

I highly recommend Mazda City! Crhis Ashby and Ken Baxley went above and beyond to get my daughter into a reliable car that she can afford. They gave us an outstanding deal, stayed late and were very friendly and helpful. They have lifetime customers here!

Tcrane29

Feb 20, 2015

Taking this time to give a BIG shot out to the best dealership in town Mazda City of Orange Park. I must say it was a great experience dealing with great people and excellent customers service. Thanks so much to my sales rep Chris Ashby for all he did in getting me into the car I wanted. It was a pleasure to be served by you. Thanks Chris

Lisa

Feb 9, 2015

We just bought a Suv from this dealership thanks to the help of Ken Baxley. He was awesome with helping me get most of the deal done before we came in. Ken did his job plus so much more. I will continue to buy our cars at this dealership as long as they are open.

Rushman58

Feb 9, 2015

In my opinion.... We attended the 2015 Auto Show in Jacksonville on Saturday, February 7th. While there we saw a 2015 Grand Touring Mazda 3. We explained to the Mazda Rep at the show what we had for a trade in and what we were looking for as far as payments go. He said the Grand Touring might not work with our payments but he was sure the 2015 Touring model would. He recommended we go to the Mazda dealer and see what they could work out. We went from the show to Mazda City of Orange Park. Our salesman was Chad Mixon. After we discussed which car we were interested in, he had the appraiser take a look at our trade in. I explained to Chad that we had print outs from two local VW dealers for the selling price for a Certified Vehicle, which ours would have been (only 13,600 miles on a 2012 VW 2.5 SE Jetta), where the selling price was listed at $16k. The appraiser came in with a 10k offer on our car. Because of the difference in what I thought the car was worth and what they were offering, there was no way we could afford the payments that the new car would require for us to purchase this car. When I informed Chad of this, he got up, said "fine" and stormed out of the room. He then went to the front of the showroom with other sales man and left us sitting in the room. We decided he wasn't going to return, so we got up to leave. As we were walking back to our car, we passed Chad in the front lobby where he was actually tearing up the paperwork he was working on with us in front of both the other salesman, but my family as well. We couldn't hear what he was saying to them, but it was obvious from the looks on their faces that it wasn't very nice. I informed him as we walked past him that this wasn't personal. He said "oh it's not," and he turned back around again. This unprofessional behavior really caught us off guard. Another thing we thought was odd, we are currently in a lease with the VW, but for some reason Chad never discussed the possibility of another lease, which might have made the payments more reasonable for us and maybe sealed the deal. Needless to say, Mazda City of Orange Park won't be on our car shopping list again.

Travis Kimbril of First Baptist Church of Lake Cit

Feb 3, 2015

Thank you Ken Baxley for your outstanding customer service. We bought a church van from Ken at Mazda City. He brought the van to our church, First Baptist of Lake City, and presented us with a proposal that was acceptable to all on the committee. He made several trips to Lake City to get all the paperwork done. His customer service was exceedingly above the norm. We recommend Ken Baxley and Mazda City to all our friends. Thank you Ken for your great service to our church. From the folks at First Baptist Church of Lake City Florida.

Stacy Terry

Jan 19, 2015

Chad was an excellent sale person. He was very knowledgeable and could answer all the questions that I asked him about the car. He was very excited for me about buying the Mazda 6. I would most definitely buy another car from him and refer friends and family to him.

Mrs. Pearl B

Jan 16, 2015

I purchased a 1014 Mazda 6 Grand Touring 1 years ago and I have to say, I could not be happier with my decision. Mr. Andrew Chisholm is a top notch sales person at Mazda City of Orange Park. He helped me through the whole process of the purchase, hes a very professional, kind, concern salesperson. He has never forgotten who I am. He always call to see how Im doing and how things are going with my car. The employees at Mazda are a family and they treat their customers like family. Each time I have gone to have my car serviced I have been greeted by my name and that make me feel good to know they remember me as an individual and not just a customer. My husband is now looking to buying a car from Mazda. We test drove it yesterday and he loves it. My husband was unable to go to Mazda, so Andrew Chisholm (Mazda Salesperson) allow me to bring the car to him to test drive. Now that is what I call Service. Not that Im trying to sell cars for Mazda, but you want find a better car or service nowhere else other than Mazda City of Orange Park, FL, ask for Andrew Chisholm. Thanks Andrew for being our sales representative.

ACD

Jan 9, 2015

I was referred to Ken Baxley specifically at Mazda City through someone in the auto business. I was in the initial shopping around stages and test driving multiple vehicles, and didn't want the persistent, annoying follow up calls and sales push. Ken understood that perfectly, and was there when I needed him, but not calling in between. I am excited about my Mazda 6 and hope the service department turns out to be as easy and pleasurable to deal with as Ken was when the time comes. 4 stars on the buying process rather than 5 b/c it took a while to get to the paperwork/finance stage and then through it. I think it had to do with a year end rush on car buying.

luap9991

Jan 1, 2015

From start to finish, our salesman, Ken Baxley, at Mazda City of orange park, was pleasant, friendly, and VERY helpful!

The Allen family

Dec 20, 2014

This is our second time purchasing a car from this location and each time they made us feel right at home and did everything possible to make sure we left with the car we wanted. If you love to feeling of family and knowing that you come first before the car, then this is the place for you. Thank you Tom Bush Mazda in Orange Park! !!!

Bruce Wissel

Dec 17, 2014

My salesman Chris Ashby is a phenomenal person. He treated me with respect making the entire purchasing experience awesome! All I can say is awesome!

RetiredDave

Dec 10, 2014

Mazda City has performed all scheduled service on my MX-5 purchased new in 2012. Their staff is helpful and friendly and work is conveniently scheduled and completed in a timely manner. Their cost is reasonable and they run maintenance specials with coupons available on their web site. I will continue to use Mazda City for all future maintenance and highly recommend them as an excellent Mazda maintenance shop.

Elizabeth

Dec 2, 2014

I had a great buying experience with Chris Ashby. He was very knowledgable, and took his time did not make me feel rushed. This has been my first dealership car. I look forward to working with Mazda City for all my future needs and wants for my Mazda 3!

Sandra Castillo

Dec 2, 2014

Ken Baxley, was the one who helped me choose a good car and had the dedication, I appreciate it

Jaime

Nov 11, 2014

I had been researching vehicles and prices for a couple of weeks. I found a great certified pre-owned CX-5. The salesperson (Chris) was curtious and direct. He understood that I was not there to waste time. Aside from showing me the pre-owned he wanted to make sure I understood my options with the new models but did not push a sale. He showed me the differences in features and price between the pre-owned and new. As he understood that I was confident with the pre-owned, we moved quickly in the process. I had a trade and had done my research on what my vehicle was valued for. Both him and his manager accepted my asking price and also made me feel confident in their knowledge of the process. It was direct and I even got some extras I asked for. With this experience I am a Tom Bush Mazda customer.

Mongenito

Sep 13, 2014

I received really bad treatment for one of the car salesman. Didn't take the time to look into the value of the trade of my car. Calculated in his head how much was the trade I guess he is some type of "super computer".

Ufnation

Aug 2, 2014

Chris was very easy to work with. Every one at the dealership was friendly and made the experience painless. They even made sure to have popcorn made for my daughter each time we were there.

ldytrych

Jul 5, 2014

Bought a new Mazda 3 I Grand Touring HB in November 2013 and just now for the first time needed my oil changed.Mazda City gives you your first oil change completely free (with synthetic oil). Appt. was made within 3 days of calling for appt., and was available on a Saturday, which is unheard of these days. Natascha McElgun and Kristie Roderich are the Service Team working with the customers. Kristie is the Service Manager. Kristie is a breath of fresh air, and a doer!! She is empathetic, and you get the feeling immediately that things will be taken care of to your fullest satisfaction. And, friendly and a good listener. Natascha was also so pleasant when speaking on the phone with her to make the appt. After the oil change, the car was washed and the carpets were vacuumed, too. I definitely would recommend Mazda City. We live in St. Augustine, but there are no Mazda dealerships here, and they earned my business by being able to get me the particular car I wanted, thanks to Chris Ashby. Also, Steven DeVito in Finance is also a very honest man and recommended Auto Butler to preserve the car's finish; and it is excellent and will not break the bank. And, lastly, I am getting a few accessories so visited the parts department and had a wonderful experience with Khris Schock who placed an order for my needs; and gave me a free Mazda hat for my business!!

Honeybee

Apr 26, 2014

No high-pressure pitch, friendly, knowledgeable staff. Would definitely recommend this dealership to a friend :)

jsduncan92

Apr 24, 2014

I bought a 2005 Ford F-350 6.0L from the dealership about a month ago. It was a great deal and they worked hard to get it approved, but about two weeks later I noticed oil in my coolant (classic sign of a bad oil cooler that causes head gasket failure). I took the truck back to the dealership where they assured me that his mechanics had checked everything. I left the truck with them for the day to have them "re-check" the truck. I called them up the next morning to check up on it, and find out if they had discovered the issue. I was told by the mechanic on duty that they were not equipped to do the testing on my truck and that it was sent to the Ford dealership down the road. So I drove down to the Ford dealer and they didn't know anything about my truck. I drove back to Mazda City and was told by the General Manager, Kenny, that he had sent it to a mechanic that he sent diesels to that his mechanic didn't know about. So not only did I not authorize them to send my truck off to a different place, they had sent it to some location that I hadn't ever heard of that wasn't even a Ford shop. After 7 days of the truck being in the shop I finally got a call back saying that the truck was back. When I picked the truck up I found that they had replaced the oil cooler, the FICM (fuel injection control module) which I had never had an issue with and replaced the thermostat and flushed the radiator. I was suprised that they had not replaced the faulty head gasket (Confirmed by the Ford Dealership I immediately took the truck too). When I left with the truck the power was SIGNIFICANTLY decreased (causing me to almost get hit by traffic that I was turning into). Truck felt laggy and sick to the point that it was unsafe to drive on a busy street. I dropped it off at the Ford dealer to have more tests run and should hear back on how much their neglegence cost me. I suggest avoiding this dealership like the plague. They sold me a crappy truck and then tried to send me to a shady mechanic to have insufficient work done.

Jenny

Apr 9, 2014

pleasure working with Mazda City- got a great car!!

dvdclowardyahoocom

Apr 9, 2014

Positive All the way though! They gave us munchies and entertained our kids while we talked details, and they were negotiable and open with us on all the particulars. Highly Recommend.

UM_Toyman

Feb 11, 2014

I have been to multiple dealerships with my RX-8 and have never received the level of service I received at Mazda City. It is hard to find a service department that you can trust to give you the repairs you need and the service you deserve. Trust is one of the most important things you can have when taking your car in for service. Trust that the job will be done right and trust that the service recommended is actually what your car needs. The team at Mazda City gained my trust and I travel over 1 hour and 45 min for everything my Mazda Needs. If you need a great place that till respect you and your vehicle... make the drive to Mazda City! You will be glad you did.

ldytrych

Nov 6, 2013

Chris Ashby, Internet Sales, was a hard worker sharpening his pencil and came up with the best price among 4 dealerships. I did not provide any prices to any competitive dealerships to beat the price. Each was on a level playing field. Chris was very accommodating and was very helpful. He was able to get the car from Orlando as the model and color and accessories I wanted were only available in one car in the state of Florida. Also, we bought the car (actually site unseen) the day before leaving for vacation and a $500.00 credit card deposit was all they required. We also got back a $2,000 Mazda rebate for the 2013 car purchase. Chris offered if we needed anything at all, just to come back and he would help us. He gave us a quick tutorial of the navigation system. Then he introduced us to the other staff we would be dealing with and also bid us farewell.Stephen DeVito, Finance Manager, was honest and great to deal with. Spoke softly and slowly and went over all the paperwork we had to sign (actually much less than other experiences), and did not push us at all into any additional services such as extended warranties and paint and interior protections, etc. He did offer it, of course. But the way he explained it was so thorough and actually gave us a comprehensive print out of the various coverages available, which was concise and very clear, and each has a price associated with it. He even shared the prices he had on his computer screen so show there was nothing he was hiding. Because we trusted him, we did want the paint protection living in Florida, and he said he uses it on his car and said he has had great results with it. We did purchase the product, called Auto Butler, for the new Mazda as well as our used Mercedes which we recently bought.And, lastly Greg Heard is the Service Manager. We have not needed any maintenance yet so I cannot provide any review on that department. But he was welcoming and gave us a coupon book good for a free oil change and other coupons for down the road services.

matty642xo

May 18, 2013

For clarity I will start from the beginning of my experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but you could tell he was somewhat new and still getting into the groove of things there. I noticed this because his knowledge of his vehicles was only moderate and he only had generic things to say about the quality of the vehicle that I was looking at, nothing specific. Also he didn't have a voice mail set up for his extension so I couldn't leave him any messages, as i would later find out, and the secretary only relayed my messages to him about half of the time, which I had to call him dozens of times in the course of the next month and a half. Moving on, I found the car I wanted and asked if there were any problems with it and he told me no and I didn't notice anything wrong with it until after I got it and had some time with it (the stereo will short out and there is a problem with a sensor that regulates heating and my traction/skid control comes on and off randomly, lately I've been noticing a loud popping sound coming from somewhere around the front drivers side tire well when I turn but I have yet to figure out what that is, I'm praying it's not something major but it's a substantial pop so I fear the worst). Regardless of all that I'll describe the grueling process that I had to face next. Now this is the 5th car I've bought and I know the process can be tedious but this has nothing to do with that. First off, the price was a bit more than I wanted to pay, especially after all the fees were going to be added on so I negotiated with Alex a little bit and he went and got his supervisor to talk out what they could do. His supervisor comes in and talks to me (a really nice guy, and I believe he had the best intentions on helping me out) I can't remember his name for the life of me, but he was a former Marine, anyways we were able to settle on him giving me a bit more credit on my trade in than the original price to help bring down my overall cost, which it's all the same in the end so I was happy with it. So Alex and I head back into Al Wilson's office to finish up the paperwork (Al was probably the least friendly person there but he wasn't rude, just seemed like he had better things to do than talk anymore than was necessary) after the paperwork was all said and done I was good to drive it off the lot and take it home. I didn't notice until after I got home that he hadn't given me the extra money for my trade in and that I was charged for the full resale price, that was really unfortunate since that was what had convinced me to buy it then and there rather than keep looking for something else and I should've slowed Al down while he was having me sign but I figured since Alex was in the room and Al had been out for a few minutes before we started either Alex or his supervisor would have informed him of our negotiation, naive me. They also needed a copy of my orders (I'm in the military) for some of the paperwork they needed to file so we agreed that I would bring it by the next day. I brought my order to them the very next day and had to sign an additional form because they forgot to have me do it the day before, so I just thought whatever I'll sign it and be on my way. I get a call about two weeks later saying that they need me to drop off my orders again and sign that form again because they lost it. Well this is very disheartening to me because no one knows where the copy of my orders went and it has some very personal and job specific information on it about my present and past so I don't like having it out there for anyone to read or use for their own means. I end up going back and giving them another copy and they assure me that they won't lose it this time, they think that the situation is somewhat amusing but I am far from that feeling. Also, throughout this time, I was using my own bank to get a loan, since the interest rate was better, so a day or two after getting the car I went back and gave them the check from the bank to clear off the loan that I had gotten from them so I could drive it off the lot when I bought it. Sounds simple enough, use one loan to pay off another, well I was dead wrong about that (I'll throw in that it was their idea to do it this way in the first place). Now that I had a loan through my bank they needed the title of my vehicle as collateral for the loan which the financial institution that the dealership uses (Wells Fargo I think) still had so it needed to be transferred over. Well they told me that they would get the title transferred over first thing in the morning, I thought this was a done deal, wrong again. A month goes by and I get a call from my bank telling me I'm about to default on my loan because they don't have the title for it. Once again I have to drive back down to the dealership, since I had been calling for a few days but hadn't heard anything back from Alex, so that I can tell them in person to get the title transferred over to my bank. I show up and tell Alex about this and he says he'll get it taken care of in the morning but call him and remind him just so he doesn't forget (it's not a good sign when you have to remind a person to do their job) but I did. He later told me that the paperwork to get it transferred over got lost so they had to do it again, I called my bank later to verify they received it and thankfully they did. Now the story doesn't end here, because they had so much trouble filing my paperwork they never got my registration sent off so with only about two weeks left on my temporary plate I start to panic because in order to get to my job I have to go through security where they check your registration and if my plate expires I can't get to work and have to arrange alternate transportation. I call Alex to address this with him and he informs me that they should've gotten them by now but they haven't so he'll check the status. The next day he calls me back and tells me that the paperwork was never sent off and that he is doing that today and they should get the plates within a week. Well it took longer than a week, it took almost two weeks, the day before my plates were due to expire he calls and tells me that he has my plates and registration and I can come by and get them whenever I can. So again I have to drive back down there to get my plates and registration. After I get them he and we shake hands (I'm hoping I never have to see him again at this point) he says "the nightmare is finally over" which is exactly what I was thinking but if he even admits that it was a nightmare and that was his job and I always had to drive to him when they screwed up how much worse was it for me? I have to work 55-70 hrs a week for my full time job, I have a second job where I work 12-16 a week, plus I'm going to school, I didn't have time for all of this, I easily wasted a full tank of gas just going back and forth from that place on my "free time", I was stressing about every situation that seemed to materialize as time went by which I didn't need since I'm also in the middle of planning my wedding. I would never recommend my friends to shop here or even my enemies, it is something that no person should have to go through and I regret ever coming across this forsaken dealership.

minieme416

Apr 7, 2013

Diana was very friendly and very helpful. My experience was great with everyone that was involved in selling me a car! I would recommend Mazda City of Orange Park to anyone looking for a Mazda.

Slvrmzda

Feb 2, 2013

I always go to this dealership to get my Mazda3 serviced. Yesterday, I went to get it serviced because it wasn't acting "right" and got honest diagnosis and feedback. I ended up trading my Mazda3 that same day for a new 2014 Mazda 6 and the entire staff made the experience so remarkable! I highly recommend this dealership to everyone, whether it be service or sales related.

Mary - Avondale

Dec 21, 2012

I just bought a new Mazda CX-5 from Mazda City of Orange Park and could not be more pleased - dealing with this group of people was a breath of fresh air and I absolutely love the car! I did my homework and visited 9 dealerships in the Jacksonville area and drove 6 different cars... I narrowed it down to the CX-5 and these guys beat the competition not only in terms of price, but in their genuine approach and low-pressure style. The people at Mazda City were friendly and knowledgeable and I would recommend to anyone looking for a high-MPG and sporty vehicle that they make this their first and last stop.

tobydubose

Nov 21, 2012

A great experience car buying experience from start to finish! Gino and the staff were very friendly, professional and never put any pressure on us. I have already recommended Mazda City to my friends and family and will proudly continue to do so. Thank you for taking the stress out of buying a used car!Toby DuBoseschool teacher

joe medina

Nov 7, 2012

Went to Mazda city of Orange Park to look for a used family car. We needed a bigger vehicle for our soon to be family of 4. Talked with Gino Maley. He was awesome he helped us find a good family car. He new all about the car and helpful with our question. Got a good deal on my trade in. It was a 2005 Toyota Tacoma single cab. We decided on a Mazda CX7 2007 used car. Me and my wife are very happy with it. That CX7 is fast. Thank you Gino Maley. Sincerely Joseph Medina

Living4Mia

Oct 25, 2012

This is our 3rd vehicle with this dealership, and our experiences have been spectacular, everyone specially Gino & Al was very courteos and eager to help us find exactly what we were looking for. Thank you guys!

Jersten

Sep 26, 2012

When my parents and I walked into mazda city, we were instantly greeted by Mr. James Gay. My mother doesn't speak English very well, and past car shopping experiences have been mediocre due to a lack of genuine interest and cooperation. However, this was not the case at Mazda City. Mr. James was very understanding and helped her find the car she wanted. She purchased a brand new mazda cx5 which she is VERY happy with. Mr. Al, who helped us with the financing, got us the best price and interest rate we could get with our credit score. Their genuine interest in helping us find the bank who gave us the vest interest rate is evident that he cares for his customers. Mazda city also acknowledges military veterans and gave us a discount on the car. Much thanks to Mr. Rico Manley who pointed this out for us. Their family environment and genuine interest in the needs of their customers is what solidifies their customers' reviews and return! Hope to come back and purchase my first car at mazda city.

marshallclaudia

Sep 15, 2012

I went in to look at the CX-5 yesterday. I think as an SUV it is very impressive. I worked with James Gay and then today I came back to see it and my husband agreed it was very nice. Gino worked with us and very quickly and efficiently he got us a great deal. He made the process very painless and I was very happy to become reacquainted with the Mazda Family. I would recommend this very impressive young man to any of my family or friends.

Ibperky

Sep 4, 2012

Bought a 2011 Mercury Mariner from these guys on Monday and what an awesome experience. Gino is a great salesman and a very nice young man. Fruit doesn't fall to far from the tree because his dad was a pleasure to meet also. Steve aka Mr. Finance aka The Numbers guy deserves a special shout out for treating me like a grown woman and not some chick coming in alone to buy a car. I felt like he was talking to me in the same manner he would speak to good friend. Thanks guys! Ohhhh, and Thank you for appreciating Veterans, that meant the world to me!

JCaponis

Aug 27, 2012

Gino went over and beyond to get us in the right car. My wife wanted one car but changed her mind overnight. Gino was very helpful and went out of his way to make sure my wife was happy with the final vehicle she picked. Very professional young man. Al was very professional in working with us in signing of the paper work. He made offers of things to purchase to go with our vehicle but when told we did not want to purchase these things he went on with the signing of the papers. We were not or did not feel pressured in any way to purchase any item. Everyone we worked with was great and it was a pleasure to meet everyone. A very peofession dealership.

Sweatlab

Aug 26, 2012

Gino was very knowledge about the new car I purchased. He took his time explaining the features of the car. When the car I wanted wasn't available at his dealership he managed to locate my car at another dealership and had it delivered to his dealership. He was a pleasure to do business with!

Joe Mazza

Aug 24, 2012

Bought a Mazda Miata. James Scott and Gino Manly were very helpful and knowledgeable about the car I bought. Steve DeVito in finance was very helpful and went out of the way to make sure the car was received to my satisfaction.The entire experience was very pleasant, and everyone I saw was friendly. You don't get lost in the shuffle.I will have my car serviced there and recommend the dealership highly.

Pinky7186

Aug 20, 2012

I WENT TO MAZDA CITY LOOKING FOR A USED SUV AND LEFT WITH A 2009 CX-9 THAT I LOVE. THANKS TO JAMES SCOTT HE WAS EXCELLENT TO WORK WITH. JAMES TRIED HIS HARDEST TO GET ME JUST WHAT I TOLD HIM I WAS LOOKING FOR IN A SUV AND IM VERY IMPRESSED WITH HIM BECAUSE IM NOT THAT EASY TO WORK WITH BUT HE MADE ME FEEL VERY COMFORTABLE. THE PEOPLE AT MAZDA CITY OF ORANGE PARK ARE VERY NICE AND FRIENDLY EVEN THE GENERAL MANAGER CAME OUT AND SPOKE AND HAD A CONVERSATION WITH ME. BUT ALL IN ALL JAMES SCOTT ROCKS!!!! I WOULD SEND ANYONE LOOKING TO PURCHASE A VEHICLE TO MAZDA CITY OF ORANGE PARK.

bob123bob

Aug 5, 2012

Gino Manley was excellent to work with. We were shopping for a used Mazda3 for our daughter. We saw on-line that Mazda City had three so we went to check them out. Gino met us and allowed to test drive each vehicle. He was very low key. He did not push but instead listened to an answered our questions. Al in finance was equally helpful. I would recommend Mazda and Mazda City to anyone looking for a high quality car at a reasonable price.

alexandra

Aug 4, 2012

The dealership was amazing, everyone was nice and the best part was in less than 1hr I was driving off with the car of my dreams!

alexandra01

Aug 4, 2012

Customer service was amazing! Everyone was friendly and I have the car of my dreams thanks to everyone there. Everyone was able to work with me and I was able to drive off in less than an hour with my NEW car!.

Ibeddard

Jul 31, 2012

OUR REVIEW OF MAZDA CITY JULY 24, 2012Our only experience was meeting Gino was on a Sunday, keep in mind they are closed on Sundays, and here came this friendly face out of the front door of the dealership. Gino was incredibly knowledgeable about the vehicle, we were interested in the "CX5". We had done our homework online and was prepared to go through this "painful" process. Gino made our decision EASY and PAINLESS and gave us a test drive on a Sunday. We were very impressed that Gino gave up his day off just for "US". We as consumers are THINKERS, NOT spontaneous BUYERS, so we went home to think on this car I couldn"t get my mind OFF of. Gino jumped on board to our pace, and the follow up phone calls were great. Gino was a very professsional, NEVER pushy always wanting to do what was confortable with us. I test drove 3 other cars, and my rating on MAZDA CITY IS A "5". Thanks for the best car buying experience Gino. I love my CX5.The Beddards Ronnie, Irene, & Ryan

madrid

Jul 28, 2012

Gino Manley was the first person that came up to me a couple weeks ago when I was in the process of looking for a new car. Gino educated me on what features the car had. I already did my research online but wanted to get his thoughts on the cars I was looking at. This was the best car buying experience I have ever had. I ended up buying the car I wanted on Wednesday, 7/25/12. Al Wilson worked the financing end of the deal and he was just as great to talk to about this process. Overall, I would recommend anyone I know into Mazda City of Orange Park for a friendly, knowledgeable, and quick car buying process! Please go check them out. Oh yeah... The car is Awesome too!

Mikebts

Jul 25, 2012

This is the second car my family has purchased from Mazda City, in the last month. My brother in law went there to purchase his first car and the crew at Mazda City didnt disappoint. Rico and Gino found a perfect car for him, Al Wilson worked with his credit, and My Brother in law, Pedro is the proud owner of a 2009 Mazda6. Mazda of Orange Park will have my business as long as I am able to buy cars!

Mikebts

Jul 17, 2012

Gino was very helpful in the process that I always dread. Buying a car! Gino guided me through the ordeal with knowledge of the car, and compassion for my family, and the looming deal. This was the most wonderful car buying experience I have ever had. Al Wilson worked the financing end of the deal and I felt as though I was talking to an old friend. All in all, I would recommend anyone I know into Mazda City of Orange Park for a pain-free, friendly, and quick car buying process! The Service Manager also did a fantastic job. I am a Soldier. I was in uniform upon my arrival, and was made to feel at home. SFC Michael S. Bates

meyer.mikey119

Jun 30, 2012

She knew her lot and she was very helpful. She didn't push or rushed us on our decision and she was very patient with us. She made sure everything was taken care of and that we knew all about the details that we needed to know.I would recommend her to anyone.

paws0627

Jun 28, 2012

This was the 4th car in a row I bought from this dealership (despite it being the furthest away from where I live in Jacksonville!) because of their excellent customer service and no-hassle process.This was my first experience with Gino Manley, and I wasn't disappointed. He was professional, efficient, personable and had exceptional follow-up.

muttsy25

Jun 25, 2012

This is the second car I have bought from Madza City.I spent a lot of time researching various cars from Madza ,finally settling on the Madza3 Grand Touring.I was in search of a specific color and light leather,due to the Florida summers.Gino was able to search and find the right car and was able to provide a price that was better than the competition.He was very professional,knowledgeable and was provided great assistance and answered all my questions.He is definately an asset to the dealership and a pleasure to do business with. I will be glad refer others to him in the future.

hokiemom79

Jun 20, 2012

Overall superb service from Gino & the sales staff every step of the way. If you want to be treated with the highest level of care, then drive straight to Mazda City of Orange Park and go no further. I started working with Gino a few weeks ago to find the right car for me. When I returned to town, we arranged some test drives this week. Gino displayed outstanding knowledge of all the cars he showed me and was especially knowledgeable about the Mazda products. He was patient and respectful in answering my questions. The most impressive quality about Gino is his genuine enthusiasm to work with a buyer to make sure that their needs are met, first and foremost.Steve DeVito, sales manager, is extremely efficient and knowledgeable when it comes down to the sale & trade-in & financing. He and Gino were willing to deal, meet my offers, and get me the best loan rate so that I could drive home my dream car that evening.Then when an issue came up the next day, Gino & Steve were able to resolve it without hesitation. Gino called me from the road, and they were almost completely done before I returned to the dealership, which meant I did not have to hang around all afternoon.No need to go anywhere else besides Mazda City of Orange Park. Gino will take good care of you. You will leave as a satisfied customer and be eager to refer your friends.

David Rutkowski

Jun 17, 2012

Gino Manley was very forthcoming in regards to price and availability of my newly purchased CX5. Not only is Gino pleasant to work with as a sales represenative, Gino is very knowledgable about the product he sells. Many salesmen are only able to provide the type of information one can find readily availble in the brochure. Gino is able to take things to another level should one be so inclined to go there. Gino was able to provide detailed technical/mechanical information in regards to the perfomance and history of the engine/drive train platform as well as test performance information of the safety equipment provided on the vehicle and not by saying I'll get back to you but by answering all questions asked of him on the spot. At the other end of the spectrum I was also impressed how he offered to set up our cell phones to the Blue Tooth without being asked. Some times the little things say much about ones charactor. On the day of closing I had finished a 24 hour shift at work and had been on my feet for 36 hours when we sat down to sign papers. All of the staff were very patient and understanding as they worked with assisting me through the process. I intend to recommend Gino and his staff to my friends and family.

Lamore

Jun 17, 2012

We went in originally to buy out our lease and was given all the options to buy out the lease, or purchase a new car. The staff was very helpful in making sure that we were taken care of. They even took the time to show us all the color options that were avaliable, and took the additional time to go to another dealer in the area to get a car that they did not have there.

marcmec

Jun 14, 2012

The first car I have ever bought and had fun.No high pressure,was given a tour of the dealership before I bought the car.Did not have car in stock. Had to get from a other dealer. Was told what time it would be ready, was 45 min. early. washed cleaned ,filled with gas.

Occymay

Jun 13, 2012

I went to the dealership not wanting a Mazda. I was doing it to get my dad off my back. I'm so glad Al didn't write me off when I told him I was only there to make my dad happy! Al Wilson is my favorite sales person I have ever worked with. He was funny, knowledgable, and never once pressured me into something I wasn't comfortable with. He even offered to let me take the car home with me so my husband could drive it in our element. It was so nice to have someone who could help me with the car and then take me through the whole financing process. Al got me the best deal on financing, matched what the other dealerships were offering on my trade and did it all in record time. My payment is lower than I expected and i got a great little car I never expected to love as much as I do. I paid MUCH MORE for my last car at another brand dealership and wasn't treated nearly as well as I was by the good people at Mazda City. Al Wilson and Mazda City erased my negative feelings about car shopping and dealerships in general. I cannot say enough positive things about my experience from beginning to end. I will recommend them to everyone in the market for a new car!

andyrieta

Jun 9, 2012

What started as a short trip to buy a new pair of work shoes, turned into one great buying experience from the great crew at Mazada City. My only intent was to stop by and check-out the new CX5. We were greeted by James Scott a man with a cool demeanor and firm handshake. He explained the many features and took us on a test drive. This guy knew everything about this vehicle, for just being introduced this year he had it down. The financing issues was handled smoothly, by Steve Devito. We explaind what we had to work with and he came through. Rico Manley, general manager was outstanding throught out the purchase process. Suprisingly Rico is from the same Pacific Island(Guam) born and raised. What a small world. Will I go back for future purchases? DEFINITELY. I SAY AGAIN "GREAT JOB".

Heather Marcano-Solomon

Jun 3, 2012

Good and frendly service. The sales team took care of everything got me the financing and I was in and out within a few hours driving a new car at a price I could afford.

Fastjets

Jun 2, 2012

My experience with Mazda City of Orange Park was Great. I work with Gino Manley he was very knowlegeable with the Mazda vehicles. When to Mazda City Looking to get into a Mazda6, and Gino help me pick out the right car for me. I bought a 2010 Mazda6 with Gino Manley help. Stephen Devito help with the Finance of the Mazda6 car and help me save 30 dollars on my car payment. That was Awesome Thanks Stephen!! I had a Great and Wonderful Experience at Mazda City. I would recommend Mazda City to anyone I know. I want to say Thank You To Gino Manley,Stephen DeVito and Steven Manley. Thank you for my Mazda6. Mr. leon

jordanmensah

May 21, 2012

I am a college student and I went to Mazda City of Orange Park to purchase my very first car. I can not begin to tell you how helpful the staff at Mazda City were, especially Al and Dianna. I didn't have any credit and my mom's credit was not good. Unlike any other dealership in Jacksonville, they did not give up on us. They worked with us and our situation until we were able to purchase a vehicle that I loved. I know I was not Mazda's easiest customer to get a vehicle but throughout the process Al and Dianna never made me feel like a burben but instead they created an atmosphere of ease for me.Mazda City offered more than just a deal for me and my mom but instead they offered us the opportunity to be doing business with a dealership that genuinely cares. I have recommended all of my college friends that are looking to purchase a vehicle to visit Mazda City because they genuinely care.

Frozencajun

May 9, 2012

Al was helpful from the start. He is about as honest as I have seen for working as a carsalesman. He was willing to do research to find what was available, and what would be the best fit for me.

Mknedrich

Apr 27, 2012

I just bought my third Mazda , two of them I purchased from al Wilson. I came in to trade in my Mercedes and wanted to buy one of the new 2013 mazda CX-5 ground touring model. As always, I was treated with respect, they offered me a fantastic trade in offer on my Mercedes and quickly calculated all the figures to allow me to make an informed decision. As always, I had a fantastic sales experience and Al always takes care of us and makes the tedious paperwork signing fun.Bottom line, I love my new sporty CX -5. It has much more zip and pick up than my expensive Mercedes. The car is not only sporty, gets great gas mileage , and has more features and easier to use than the Benz. I couldn't be a happier customer! What I love about Al is his honesty and truly understanding your needs when selling you a car. He cares about you and your family. I would highly recommend Al and this dealership to all of my friends and family!Mary Kay Nedrich

J Findlay

Apr 26, 2012

Mazda cars have been in my family since the 80's I have been buying cars from Mr Lettsome for so many years and sending my grand daughter to see him tomorrow, That's how much I Think about Mazda Orange Park and their service team. Good People.J.Findlay

gjowers

Apr 22, 2012

My husband mad a visit to the dealer in search of a small car. We were already interested... but just looking. Gino and David made this a great experience. Their service and friendliness was wonderful. My husband wanted the car.. but came home to get me so we could go back and test drive. There was others also interested in the car... but once we drove it... we wanted it immediately. David and Gino were also in love with this car and were excited to see that we would take care of their 'baby' once we bought it. This was the easiest car we've ever bought.. and everyone that was on site was extremely nice to us. It was raining when we left and the owner actually walked me to my car with an umbrella. Now... hopefully the ongoing service will be the same experience.

rlnewlin

Apr 16, 2012

I really enjoyed my experience at Mazda City. David Lettsome did not pressure me into a specific car, but listened to what I wanted and found the closest match for me. Al Wilson found me the best deal on my finiancing. Thanks guys!!!

flandes

Apr 15, 2012

Great dealership, great customer service, and corteous. everyone was very friendly.We selected the time to tin the window and detail the car and was very convenient.

Brenda904

Apr 13, 2012

Great place to do business! Beat every other Mazda dealers price in town. Easy process, Worked prices over the internet with David and Gino. They had our new Mazda2 ready when we arrived. The General Manager, Rico even came out to thank us for purchasing. Will return for sure!

Grayre

Apr 12, 2012

All of the sales associates were extremely helpful and understanding, they turned a very stressful situation into a pleasant one. Would recommend them for anyone in search of a new car. When I left I felt like I had not been taken advantage of unlike many other car dealerships. Most of all I am very very happy with my new sonata. Thanks again to everyone there!!

blkknight20

Apr 11, 2012

The people listed above were more than helpful and very easy to work with. They were able to give us a bottom line price without any hassle. The whole process took about 2 hours (test drive to signing), and would have been much shorter had my wife and I decided not to seek out a better fincance rate (which we were able to find through Mazda City) or "chat" about life with the employees. Everyone was highly professional and friendly. I would most definitely return to this dealership for another vehicle purchase.

missesfulton

Apr 10, 2012

David was very courteous and helpful. He thoroughly explained the process so I felt comfortable and confident I was making a good purchase. The atmosphere is friendly. I was offered a beverage.

keeperjax

Apr 6, 2012

This was our first experience purchasing a car through an online inquiry. We thought it went well and would do it again. The personnel were friendly and courteous.

b073109

Apr 2, 2012

We came in to test drive the Mazda 5 and ended up purchasing the vehicle. We were impressed with James for showing off the features and establishing a personal connection with us as well. We also liked that the dealership worked with us on price and trade in. We selected to have a dvd unit set up in the vehicle and were thrilled with the fast turnaround and install was convenient to our busy schedules. We highly recommend Mazda City of Orange Park and will return for future vehicle purchases.

tritchie

Mar 13, 2012

an amazing dealership great customer service and over all experience with them. they were great thgough the buying process as well as the trade in.

nickster3875

Mar 10, 2012

The employees were very professional and easy to deal with. Out of all the dealerships I went to in Jacksonville, this one was the best experience, which is why I bought from them. I would strongly recommend anyone to this particular dealership.

andream3009

Mar 3, 2012

These guys are great! They made me feel at home and believe me I did my homework prior to buying it. They were honest and worked with me on a price that was confortable with my budget. I will definetelly recomend and come back!

therron

Mar 3, 2012

Awesome experience. The dealer was willing to work with me to provide me with a satisfactory payment.I was satisfied with the friendliness of the staff. David rocked.

cgayle

Feb 29, 2012

They were very helpful and accommodating. They even entertained my children. They tried to make the sale as painless as possible. Everyone I spoke to said that I got a great price on the car.

DavidsGirl78

Feb 21, 2012

Everyone was very friendly. Mr. Scott found the perfect car for my family for the perfect price. Me and my husband were treated like royalty! The guy that works in the finace department is really funny! He made us LOL!!!

Hood86

Feb 17, 2012

This was the best car buying experience ever! I went in looking to get a used vehicle and came home with a brand new one. Diana and the other staff members involved with our deal helped us get the vehicle of our dreams and even worked with us on our trade in and our down payment. They are military supportive and their appreciation showed when working with my husband (who has been in the Navy 6 1/2 yrs) and I. I am so thankful my friend recommended for us to go there and will recommend them to everyone I know!

Idahavealovelycar

Feb 17, 2012

Very Professional and Excellent service! This Dealership has one of the best teams in the world. GREAT hospitality,courteous,loving and soooooooo concern about your satisfaction. Team looks out for your BEST interest and works hard to find you the very BEST deals. In all of my life in buying automobiles, never have I met a Dealership family so wonderful with the sweetest attitudes and politeness. These guys are AWESOME!!! I say family because they have the deepest respect for one another as Co-Workers and you can see and feel the love they share and this is another thing that makes them just GREAT!!!!!!!! HIGHLY RECOMMENDED! NEED A CAR? This is where you definetly need to buy one.

Mrcardio

Feb 14, 2012

I couldn't be more pleased with the survive I recieved at Mazda City of Orange Park. The sales person was extremely kind, knowledgable and accomadating. They work with me to get a terrific deal on my new car and service after purchase has been nothing short of stellar! I would highly recommend to anyone who doesn't want a giant headache shopping for a car.

jeffandmaria

Feb 9, 2012

We shopped all over the greater Jacksonville area while both interviewing dealerships and sales people. We felt the best fit with David, he was nice and not pushy and actualy listened to our needs and desire for a new vehicle. We were not ready when we met him but still needing to weed out other vehicles, we ultimately kept coming back to Mazda City either doing another test drive or just sitting in the car. Most people buy quicker than us so having David patience on our side made us come back. We wouldnt have gone back if we encountered a sales person who tried to get us into a car that day. Even though we know about sales and thats how it all works, David understood right away that we didnt need a car for a few months and was happy to help us when we were ready. We love our new Mazda 3, now we have 2...and hoping to get another soon!

JenHaines

Feb 9, 2012

Great fast service!! They were very flexible and worked with our crazy hetic schedule and got us in a new Mazda5 with the payments we were looking for. They (Gino) even brought the new vehicle to our house with all the paperwork (to finalize the deal) and took our trade in away with them back to the dealership! (though we did have it appraised earlier). This was the most stress free car buying experience we ever had. 5 stars!!

Abucher91

Feb 4, 2012

David was very helpful and understanding. His boss made sure that since I was military I was taken care of. They were honest, straightforward, and upfront.

Ballenger65

Feb 4, 2012

Great service and reliable people. They worked with us very well on the price and were straight forward and honest. I would highly reccomend this dealer.

elizabeth684

Jan 28, 2012

I am returning customer and once again very pleased with the dealership. Everyone is friendly, helpful and make the overall experience easy. Much praise goes out to Al Wilson, hands downs he invested a great deal of time making certain I was pleased with the sale. One of the other Managers, Rico, also came out to speak with me to be certain all of my concerns and questions had been addressed and that I was happy with the sale. Great work Mazda City!

jbrownman

Jan 14, 2012

Truly enjoyed my experience at Mazda City! Al was great to work with and made it a pleasure to buy our new Mazda 3! It's nice to see there are still good folks out there, as well as companies that keep good people around!!!

brazilia120

Jan 11, 2012

This was the first time I've ever bought a car found on the internet. I searched for 6 months to find my daughter' first car, and had little success. But for this sale, we negotiated price over the phone (which most dealers refuse to do), and it took just a 20 minute drive to realize this was the one I wanted. The only drawback was that it took a little too long to do the paperwork for a cash sale. But that was a minor inconvenience. I've purchased over 80 cars in the last 30 years, and this was one of the easiest and painless purchases I've made. Thanks Gino.

lswimdevil

Jan 6, 2012

I traded in my mazada for a used mazada on the lot and had a great experience. I walked right in, told them what I was lookimg for in my price range and what I thought my car was worth in trade in value. We sat down and crunched numbers and came to an agreement that we could both work with. This is the 4th mazada that I have purchased from Mazada city of orange park (Al Wilson specifically) and will continue to tell my friends and keep coming back. Very satisified!

louchheim

Dec 31, 2011

Very easy to work with, did the majority of the work via e-mail and phone since I was 160 miles away. I would use this dealer again.

72ramada

Dec 30, 2011

Gino was great!! He displayed in depth knowledge about the 2009 Toyota Corolla I decided to purchase. The overall experience was excellent and they even beat the competitions finance rate by 1.5% and that allowed me to even purchase a warranty package without going over budget. Thanks Steve for the assistance with my finance rate. Your dealership definitely takes care of its veterans and I will be recommending them to all my friends.

wrodriguez99

Dec 23, 2011

My experience with this dealer was in plain words outstanding. I did my share of dealer dealing for 2 weeks and considered going back to Orlando to purchase my second Mazda in a years time and by far this guys went above and beyond of what you would expect. They know that I was a tough sell and made them work for it but they stuck with it and made it happen for me. I would recommend this guys any day. Good job team Mazda City!!

lindasharon

Sep 17, 2011

Greg and Win are so professional and make me feel like they truly csre about my satisfaction. Have dealt with them for years and have never been dissatisfied! Truly a dealership that cares about service after the sale!

BradLong1963

Aug 31, 2011

I have purchased three vehicles from this dealership and have been very pleased with them since moving to Florida in 2005. I do recommend them to friends who are in the market for automobiles. Excellent!

jenmiles

May 20, 2011

I first visited Mazda City approximately 15 years ago. They have consistently delivered excellent service for the best price. I have purchased two Mazda's from them and continue to trust their service department exclusively. Mark, the service manager has been incredibly helpful and professional at every turn.

sahilpatel21

May 7, 2011

David was extremely friendly and I enjoyed my experience at Mazda City of Orange Park. My test drive went smoothly and as soon as I sat in the car I knew it was rite for me. For my first car I believe the 2011 Mazda 6 is a great car. I did however think the car was a little pricey. I was also not happy about the loyalty discount, it should have been within the family rather than at the same address.

sman32

Mar 29, 2011

great service at a fair price,and it's done when they said it would be ready... have been using them from 1984...With every service they give a cursity car wash...Nice waiting room and real clean rest rooms. I like the fact that they are open on Saturday...

DeepSouthMS3

Mar 6, 2011

I was notified about this dealership from a Mazda friend. I called the General Manager Steve and said he had the car I was looking for a 2011 MazdaSpeed3 with Technology package in Celestial Blue. Score. Ran my credit and settled on a price. Drove to Jacksonville from Sanford. When we arrived the car was in the showroom waiting for us. Steve took it out and we were off on a test drive. Loved it!! Paperwork was all ready to sign. In and Out in 45 mins. Steve gave us a voucher to fill up car for our drive back home. Excellent customer service and Ill be back when we trade i wifes 2008 Mazda3 for the new 2012 with the skyactive engine.