Malloy Ford Charlottesville reviews

James Cox

Nov 1, 2016

Pleasant,friendly, and professional service. I will definitely return.

Angela Sawyer

Oct 17, 2016

I had my sunroof glass replaced somewhere else and it sounded like the window was open. I asked the service dept if they could take a look at it for me. They were able to make adjustments so that now my sunroof is a quiet as before it was replaced.They were great! I appreciate all there help.

Mary Clatterbuck

Oct 14, 2016

Did not have to wait to be "checked in" and for oil change & tire rotation, did not take very long. Great experience.

Joseph Calabretta

Oct 12, 2016

Well, this is my first experience with Malloy Ford, and all I can say is WOW! From the time we walked in the door, until the time a deal was made, we were treated like Royal family! Each and every person we dealt with, from the salesmen Jeff and Hakiem, to the manager and to the finance person, all went out of their way to make my wife and I comfortable, and extremely happy with the deal. I have waited a lifetime to own a Mustang, and without the help of the entire Malloy Ford staff, I probably would still be waiting for my dream car. A+++++ rating. Malloy Ford is my home for all my auto needs.

patricia arndt

Oct 12, 2016

I came to malloy to consider buying a truck, I found exactly what I was looking for, while waiting in the lobby I met Kevin,I thought he was just a customer he lent me his charger, while my young salesperson test drove my soon to be truck. We chatted about customer service and how important it was. I was given great customer service from my young sales man and then by Kevin who look over my transaction. My only complaint would be with the finance person, who both myself and my significant other felt took a long time preparing paperwork for my CASH sale. When questioned about why it took so long to prepare our cash deal, especially when I stressed how time was of the essence since I had a 45 min drive home and had to be back to work in less then 5 hours and needed to sleep. The finance response was "either you want you paperwork done right or wrong". My response was if you believe you could do it wrong then maybe we have the wrong person preparing our paperwork. He was pushing a warranty which I told both sales persons we were not interested in. I told the finance person several times, he still overspoke me and attempted to make me feel as if I was a first time buyer who was desperate for a vehicle, I was ready to leave the deal on the table. I told him such, then he asked if "I didnt like him" I replied I do not and dont appreciate a young man who is old enough to be my son to be so disrespectful, he never apologized. He then gave me misinformation about dep monies and wanted payment in check in full. I told him I would not do that and was not prepared to do that today, but I would expect to leave a 1-5k dep on my amex and would bring certified funds upon pickup of vehicle on Monday. He questioned repairs we agreed to and then told me not to worry about any depoist, even after I told him I didnt want the car put back on the lot and have never purchased a car without leaving some sort of depoist. He assured us we could leave and didnt need to leave any $$. We got almost home when we received a call stating that was not the case, that full payment was expected. Honestly if I didnt like my experience with Kevin, I would of told him to keep the car. I came back with a check that night even though it cut into the 3 hours sleep I got before returning to the hospital for a 12.5 shift. With that said when I picked up my truck all the detailing was not complete but Kevin was on it and we worked out a plan. I brought my truck in he confirmed its arrival(since I brought it in before his hours). I was unable to pick it back up the same day and told Kevin I would get it on Wed am. I received a text from Kevin that I was getting service fit for a King, they were delivering my truck to my home. That saved me a lifetime of stress of having family driving me in and dropping me off. When I saw it the next day, all I could say is the detail department did an incredible job both inside and outside. I would highly recommend Malloy to the hundreds of individuals I work. I would recommend Kevin in a heart beat he is friendly, well versed and professional. His attention to detail in completing the transaction and his follow up made this purchase a pleasure. Thank you again, your sales team, service team and detail team are incredible.

David Clifton

Oct 9, 2016

Great service. Knowledgeable front desk people. Work completed quickly and completely . Thanks!

Daniel Munley

Oct 6, 2016

I had a great experience working with Malloy Ford and especially with the salesman Jeff King. I got a fair price on a great truck.

Albert Shifflett

Oct 5, 2016

always satisf ied, we have bough several vehicles from this dealership, friendly&courteous service,thank you.

David Cooper

Sep 30, 2016

Our salesman, Patrick Dubenitz, was very professional and personable. He connected well with both my wife and I. We have shopped for trucks in the past and this is the first time a salesman has respectfully brought her into the discussion and decision-making process. As she was the primary decision maker, this was.of course, important. Overall we had a very positive experience with the Malloy dealership and would recommend it to any one.

Kristen Combs

Sep 30, 2016

Our experience was great! We worked with Justin, who was very knowledgable and patient throughout the process. I am so happy with my new 2017 Ford Fusion Hybrid Titanium and would highly recommend Malloy Ford to friends who are looking to buy a car in the future. Thanks to all who helped!

myskye03

Sep 23, 2016

I recently bought a 2016 Ford Focus from Malloy Ford on Pantops, and have taken it back due to paint damage from train transportation. And while my car IS covered by my warranty, and was re painted. The paint and collision department is the absolute WORST group of people I have ever had to deal with. Not only have I had to take my car back 4 times for trash in the paint. The 5th time I took it back, they not only STILL did a terrible job on the paint, they also destroyed my interior of my car. ALL door panels were scratched up, glue all over my dashboard, headliner bent up, seals and plastic molding messed up and the list goes on!!!!And a month of dealing with this department, my brand new car is still not fixed!!!!I will NEVER purchase ANYTHING from these people again, nor will I EVER recommend ANYONE to this dealership. The ABSOLUTE WORST customer service ever!! My fience and I are now in the process of persuing a lawyer.They do NOT have a clue as to what customer service is, it has also become obvious that they do not pride themselves on pride in their work. I been lied to since day one, and no matter who I have taken this matter to within Malloy, they ALL lie to cover for one another. They have lied to me about the status of my car, that they can't even remember the things that they have said or promised. Save your selves A LOT of hassle and go elsewhere.

Thomas Perrin

Sep 17, 2016

Great service. It was an oil change, I just want to get in and get out.

Albert Huntington

Sep 13, 2016

Took my truck at the time promised and finished in about an hour. No too shabby. Thanks

avshop66

Sep 13, 2016

This is the first review I have ever made in my 44 years. I was so displeased with the lack of respect and unethical behavior that I feel I have to write this. I would highly recommend you not purchase from these liars. DO NOT MAKE an out of town drive to get "a great deal" without having such deal in writing. They low ball your trade-in, they add all kinds of fees, and epitomize all that you despise about dealing with dealerships. Luckily, I had another dealer that was a complete 180 from Malloy. They were courteous, respectful, genuine, and have a no hassle approach. They gave my full asking price on my trade-in without haggling. The opposite of Malloy. I would not buy nor would I ever recommend them to anyone. You can get a better deal somewhere else.

DL Huffman

Sep 8, 2016

The whole experience was very good, sales people very friendly and knowledgable

Chadwick Reimold

Aug 31, 2016

Great repairs, decent price, friendly staff, can't go wrong!

Chris Faillace

Aug 29, 2016

They were very helpful in getting my family exactly what we wanted and needed.

Katie Osterlund

Aug 29, 2016

I had a wonderful experience and the staff was extremely helpful

Samantha Loya

Aug 29, 2016

My husband and I were in the market for a new to us SUV. Malloy was very thorough and courteous to our requests. I would highly recommend them.

Tamara dunn

Aug 29, 2016

The wait wasn't as long as I expected and they explained everything to me

Aprats88

Aug 29, 2016

My fiance and I walked the dealership before they were open and we were surprised to be greeted by Myles Dudley, our awesome salesman! He helped me through the finding and buying process and made my first dealership purchase a great experience. Along with that the rest of the sales/ management team were very helpful and honest. We highly recommend Malloy Ford of Charlottesville and especially Myles Dudley .

Rodney Winkleblack

Aug 27, 2016

Everyone was friendly and nice, got me set up and going right away....only thing that frustrated me a bit was that there was only one shuttle and he was kept busy...poor guy, he did well. I just think more shuttles should be available.

Jill Harms

Aug 26, 2016

We have been searching for a reliable, honest service center in Charlottesville for 8 years. I came into Malloy with low expectations, but after working with Jessica on our repair I have all confidence and trust in Malloy Service. We just purchased a used Ford and needed someone to address a few issues. They had two mechanic look the car over thoroughly to ensure leilace of mind for our family. We will absolutely be back. Thanks so much to the team for working so diligently for our family car.

Halsey

Aug 24, 2016

I looked at a used car, which although nice, wasn't really what I wanted. I found the sales staff friendly, remarkably well informed and low pressure. I had a very good experience, and would recommend them.

Martin Dominguez

Aug 22, 2016

I was taking my daughter back to college when I ran into car troubles. Luckily we were only miles from Malloy Ford. The problem was quickly diagnosed and repaired the same day. We were kept informed and updated during our wait while repairs were completed. The entire staff was friendly and understanding, we where even given good restaurant recommendations.

James Burnett

Aug 18, 2016

Great. It seems to be a waste of time if your always asking for perfect scores.

James Johnson

Aug 18, 2016

They solved a AC problem that did not leave a error code. Great support

Jonathan Kaufman

Aug 12, 2016

Good fast service, good customer service, price was reasonable.

Christine Taylor

Aug 8, 2016

Excellent customer service, fast and friendly employees

James Cox

Aug 8, 2016

My vehicle was done quickly and the service writer was great.

Mark Petty

Aug 8, 2016

Thanks - quick and helpful staff - got me in and out.

Cheryl Johnson

Aug 7, 2016

it was nice and friendly thanks to everyone I got a bad a** car

Yihong

Aug 5, 2016

Purchased a ford transit 350 van at a competitive price. Everything went through smoothly. It just took me half a day to complete all the paperwork.

AliceB

Jul 31, 2016

Been looking for a newer car for over a year, had done my homework and knew what I was looking for. Saw this Subaru online and when the price was reduced, went to check it out. It was just what I wanted. Didn't expect to purchase it that day, so had driven up with friends. Kevin and the other team members were very courteous, helpful, and patient (not pushy or over-bearing), and made the whole process go smoothly. He was willing to accept my trade-in sight unseen and sent someone to pick up my vehicle in Lynchburg the next day. Even though I had pre-approved financing, Mallory Ford was able to find me a better rate. I'm very happy with my new car and glad I found Malloy Ford in Charlottesville.

Daniel Haisenleder

Jul 22, 2016

I was very happy with the service. Performance was excellent

David Johnson

Jul 20, 2016

It was wonderful. I got into an accident with my other vehicle and ford Mallory got me the best deal and a better vehicle. Thanks!

Vicki Musselman

Jul 20, 2016

Calling to sest up appointment was time consuming. I had to call several times before talking with a receptionist - the phones ring and ring and ring but do not go to voicemail or anything.

johnscars

Jul 20, 2016

Kevin, the salesman who helped us, was easy-going with no pressure. We had shopped here before and worked with another salesman and had the same experience. The other car happened to be a BMW as well, and both cars have been working flawlessly. We subsequently purchased an extended warranty for the second car, so as to relieve any worry of anything going wrong on the 2007 550. Mike, the finance manager, who sold us the warranty, was easy-going and nothing but informative, making sure the purchase we made was exactly what we wanted. Overall, a wonderful experience with no complaints.

FordFocusSTlover

Jul 19, 2016

We had a great experience buying our 2016 Ford Focus ST at Malloy Ford. Our salesman, Myles Dudley, was very helpful, knowledgeable and gave us a good price.

John Lloyd

Jul 19, 2016

We purchased a BMW 550, and the service was wonderful, with a helpful and friendly staff. The purchase went through without any hassle.

Lloyd Hudson

Jul 19, 2016

excellent all around! Keith was very helpful & knowledgeable. Thank you.

Maria Williams

Jul 19, 2016

Very good service on my Fusion. Friendly staff. Great salesman!

William Brown

Jul 19, 2016

The staff was great. Wasn't a lot of haggling taking place. Salesman worked the numbers right off the bat. They did not make the sale seem pressured. Everyone was nice and willing to assist with the sale. If i'm in need of another vehicle I'll go back to Malloy.

Val1114

Jul 19, 2016

My parents bought a brand new 2016 Ford Explorer from this dealership. On the way to the dealership for the 5000 mile tune-up (oil change and tire rotation) it broke down. Dealership wouldn't help. Couldn't send a driver to get her, doesn't provide loaners, and basically couldn't be bothered. Attempted to make her feel foolish by saying they couldn't replicate issue or get code to diagnose. She was told they could finish the job within hours... More like a day! Service said they'd call will an update by COB but that didn't happen. Wouldn't give her a ride to get a rental, her husband picked her up and handled that. Asked that she drop the rental of on her way back to the dealership... How? Were they going to pick her up this time? Then they asked that she sign the receipt for the rental!I tried to contact the GM but I continuously got the run around. Guess he can't be bothered either.

David Brown

Jul 16, 2016

2016 F250.Staff was helpful. Looking forward to building a relationship to help with our growing business needs.

Satisfied customer

Jul 16, 2016

Staff was very helpful. Very courteous. Tried very hard to find and achieve a solution to the problem. Will use them again.

John Misorek

Jul 15, 2016

the service was speedy, thorogh & professionalThe service was complete, speedy & professional

Patricia Murrow

Jul 15, 2016

I have a 2014 Ford Edge. The service was very good,,,,as usual, along with the staff. I'm so glad that I purchased the Ford Edge. It has been a blessing to me.Thank you,Patti Murrow

Thomas Poole

Jul 15, 2016

Gene and Jeff follow through on what they say they will do.They leave no stone unturned when working to complete a deal.They are very professional, courteous and understanding of your needs.I have already sent one of my friends there. But another sales person got tothem before Gene or Jeff did. (Robert Koogler)He is looking for a Ford Edge.I hope the other sales person is as good as Jeff or Gene. I bought a 2016 F250 Diesel.

Haley Johnson

Jul 14, 2016

As a first time car buyer, Steve Burdette was wonderful to work with. He was patient and attentive. Further, he continued to be readily available to answer all of my questions post-purchase of the vehicle.

Konrad Zeller

Jul 14, 2016

Unexpectedly charged me $20 for an oil drain plug that would have cost $5 at a parts store. Sure, the head was rounded a little and could be replaced, but that's a pretty steep price for a part that wasn't totally necessary.

Robert Rosenberger

Jul 12, 2016

Miles did an excellent job selling us this car and we love the vehicle. A good experience.

Trevor Henry

Jul 9, 2016

Kevin Daughtrey and his supervisor Rick were very helpful in providing guidance on finding a replacement vehicle for our 2012 Ford Focus that unfortunately had a blown transmission. Kevin is a good listener, low pressure and knowledgeable sales professional. He was responsive to all my questions and provided good guidance in the decision making process. Rick helped as well in providing options for us to move forward with purchasing a 2015 Toyota Tacoma off the used lot which we're very happy about. Mike D was a wiz during the financing process. Although not happy about the Focus, at the end of the day we're very satisfied with Malloy and the Pre-owned team for helping meet our needs!Trevor and Kim

Bridgette Esterby

Jul 7, 2016

Awesome job as always. They always seem to go out of their way to work with my schedule for dropping off/picking up. We get all of our vehicles serviced here and will continue to do so!

Charles Brooks

Jul 5, 2016

Ken Allen was great to work with. He got me the best deal on my 2016 F250. Will be returning when I need another vehicle.

Arvanti Pitt

Jul 4, 2016

Excellent experience these people really work with and have your best interest at heart

Larry Spencer

Jul 4, 2016

The salesmen and the rest of the employees treated me with respect and were very professional.Hakim was very helpful with helping me with what I was looking for. 5 Stars for him.

Keith

Jul 4, 2016

Purchased a 2015 Toyota Highlander on 6/30/16. My sales professional, Kevin Daughtrey made the experience as positive as I have ever had buying an auto. He was helpful and no BS or pressure. I recommend that you ask for him if you decide to purchase from Malloy. Also, Mike Desmond in finance was helpful and made the experience positive.Keith

Justin

Jul 1, 2016

My family and my girlfriend's family has used the Malloy dealerships for quite a while. I chose Malloy in C'ville because of this. Steven, our salesman, was great. He was not pushy at all, he listened, and kept me engaged and made sure that me and my girlfriend got what we were looking for in a vehicle. I purchased a 2016 Ford Fusion, and I love the vehicle. The sales experience was very comfortable. If I could give Steven a higher rating, I would. I will go back to him in the future and refer people to him.A side note that I would like to reiterate, when I went to the finance director to do the closing paperwork was one of the most uncomfortable experiences I have ever had. The gentleman doing the closing was trying to sell me the protection plan, and after listening to the pitch I explained to him that I did not want the program. He pushed and pushed, after I told him at least 10 times, "no". For future reference, when someone says "no", that means stop. This is not a representation of Steven, he was fantastic. My issue comes to the finance director. I work in sales, and I understand the value in an upsale, but when a customer says no, the attempt should cease. It should not begin a more pushy tactic to sell them a product. Again, Steven was fantastic. The service department was great. Detailers were friendly and thorough. I will refer friends and be coming back for my next purchase.

William Wingfield

Jul 1, 2016

Really like being able to drop vehicle off after hours for service rather than deal with the morning rush hour.. Service performed in a timely manner.

Anthony W Wars

Jun 30, 2016

2006 Nissan Xterra.Excellent service.Staff very nice,professional and of genuine interest for customer satisfaction and meeting needs.Thanks Malloy employees and staff.

Anthony Wars

Jun 30, 2016

A-Ok! 5star.Excellent Alright. Great.2006 Nissan Xterra in extremely fine!Vroooooom!!!!

Anthony Wasch

Jun 28, 2016

The only problem that i have had with your Dealership is the tremendous turnover that you have had in your Service Department as to your Service Advisor.The old original Dealership had Monty forever.When you called him he knew who you were and even the model of your car.Now when i call and ask for the Service Advisor i had the last time i get they don't work here anymore.

John Mallett

Jun 28, 2016

Staff was helpful and delivered the vehicle when promised.

Sharon Bishop

Jun 27, 2016

I was greeted upon arrival and quickly processed. When returning to pick up my Mustang the mechanic took the time to talk with me about some concerns that would need addressing in the future.

Susan Wheatley

Jun 24, 2016

We purchased a used 2014 F-150 with Ecoboost. We were in a position that we had to buy a vehicle on the day I visited the dealership. Everyone involved worked with us to make it happen.

TFullerton

Jun 23, 2016

I purchased a used 2013 Jeep Wrangler and the experience was great. The staff was patient while we made this important decision and very accommodating as we worked through the process. There were a couple minor condition issues on the vehicle and the staff were happy to take care of them at the time of purchase and made special arrangements to correct others after the sale. A great experience all around. Thanks!

Brian Riggs

Jun 22, 2016

Came from Richmond because I wasn't satisfied with the service there. Patrick was very helpful and worked really hard to get the deal done. The only suggestion would be to have a disclaimer on your website of what incentives are included in the discounts, the online price was a little misleading and the price was one of the main reasons I decided to look outside the Richmond area.

Clifton White

Jun 22, 2016

VERY helpful, was an easy process. Negotiations were very fair, have no issues at all. Getting better fuel mileage than expected to boot!

Barbara Schrader

Jun 21, 2016

Justin was great to work with straight forward with details. Never felt pressure to buy,

Bobby Bennett

Jun 21, 2016

They found the problem with my air bag light coming on at intermittent times. Thank you.

Carol Lum

Jun 21, 2016

The service was fine, the staff was helpful and the work was completed as stated.

George Greene

Jun 19, 2016

W e brought our 2014 Ford Fusion in for regular maintenance, but also mentioned that we had found nut shells in the engine compartment and asked that a check be made for small animals. The regular maintenance was completed and no further evidence was found of animals under the hood at that time.Shortly thereafter we began to smell a foul odor in the car. We cleaned inside the car as well as we could and used air freshener, but the odor got steadily worse so we fought it back in. The cabin air cleaner was checked and found to be clogged with debris which looked like the work of a small squirrel, chipmunk or other small animal. Changing the cabin air filter and cleaning the area (which must have been an unpleasant job) seemed to correct the problem and the odor has not reappeared.

Henry Harlan

Jun 18, 2016

service was excellent ,fast, staff on top of everything.

Michael Price

Jun 18, 2016

We broke down while on a long distance trip, your service manager was very helpful in getting us in quickly another dealer in the area could not get us in for at least 5 days. The technician was very helpful in answering questions we had. Frank was our service manager and Troy was the technician. Thank you for getting us back on the road!

Frances Doniel

Jun 16, 2016

2016 Focus Hatchback. The salesman was excellent .This is my third Ford Focus and I will never have anything else. Malloy Ford is the best.

Thomas Perrin

Jun 15, 2016

Great experience. Ken Allen deserves the credit. He contacted me and made this happen. Can't thank him enough. But the whole team was great. Everybody I interacted with was great . . . . pleasant, helpful, interested. This was a great experience. No wasted time. Excellent service.

Stephen Harrison

Jun 14, 2016

My wife and I traveled from Lexington Va which is about an hour and a half from Cville. I had spoken with Gene and Rusty the day earlier and had promised me they'd beat any deal i'd been offered from previous dealers if we'd make the drive to Charlottesville! They made good on their promise and then some. Fred was our salesman and he was also very helpful and has helped me with some of the options on the vehicle since the purchase. We love our F250 and can't wait to try it out pulling our camper this month. The buying process was very smooth and they were very patient with us and helped us to get exactly what we wanted. Thanks Malloy!

Denise Young

Jun 13, 2016

Great service. Problem diagnosed and resolved quickly.

Disappointed consumer

Jun 9, 2016

I bought a 2006 Honda Accord from Malloy Ford. They did the expected gloss over job on the body which hid the paint damage well. Ethically that sucks that a dealership would do this, but I'm sure it's an acceptable, yet crappie practice by most dealerships. When it comes to safety, I'd hope that every dealership operates with the utmost care for its consumers. Malloy Ford did not meet these basic expectations. Malloy Ford sold me my vehicle with extremely worn tires.. Not tread worn tires, but tires that were severely cracked and dry rotted. I'm thankful that they have held up. As I just purchased new tires, the customer service rep pointed out how my safety was in jeopardy as well as the very bad practice by this dealership. The tires were very glossed up at the time of purchase, so it was unnoticeable. It may have been unnoticeable to me at the time of purchase, but I'm certain that it was noticeable by the techs who work on the cars. This is disappointing after purchasing the vehicle at their asking price. I figured that anyone desiring to do business with Malloy Ford in Charlottesville VA should be aware of their questionable practices.

Mary Grant

Jun 7, 2016

Thank you for resetting my oil change sensor. The experience was much better than the last time I brought my car in for inspection.

Timothy Kidder

Jun 7, 2016

The salesman Steve was very helpful, narrowing down the choices based upon his knowledge of what we needed and what was in your inventory. We chose a 2014 Ford Escape, and are enjoying it tremendously.

Jay Phillips

Jun 6, 2016

I have a business that has 13 ford vans. I took 2016 Transit van to have a door hinge fixed. They wrote estimate for the work to be done, we then planned a day for them to have the vehicle - the told me it would be done in 2 days. We are now on day 6 and they are still not done. EVERY person that I speak with can only say sorry. I have now had to call 15 of my customers and let them know we have to reschedule there service because Malloy ford can't fix a door on a brand new van. When I ask for the GM he apparently is never in the bldg, and his VM is not set up... what. They are not capable of repairing ANYTHING and there customer service is the worst I have ever dealt with in my 15 years of management. Find ANYONE other then Malloy.

Judean Hines

Jun 5, 2016

I purchased a 2016 Expedition limited from Malloy Ford in Charlottesville, VA. All of the sales people and business managers were very helpful.

BobM

Jun 3, 2016

Purchased a used car. Kevin Daughtrey was my salesman. The buying experience was friendly and professional. I highly recommend Kevin.

Brian Mccauley

Jun 3, 2016

Ford F-150. Great Service, very helpful in all aspects of the sale.

Marylyn Gardner

Jun 3, 2016

My wife and I were starting our holiday vacation by driving from northern Virginia to Memphis, TN. While setting the odometer...I find we are in need of an oil change. Rather than delaying our trip, we decided to look for a Ford dealership, being we have the maintenance plan, in route. Realizing it had to be the worse possible time to have a dealership fit us into what had to be a very busy time for them. Talking over the phone, Malloy was most accommodating/considerate of our situation. Upon arrival, our service writer continued the quality of service projected over the phone. He delivered the promise made on the phone and we were able to continue our trip with minimal interruption. In addition, while waiting, we talked with the finance/insurance lady about extending the maintenance plan. She was very knowledgeable/informative...so much so, being we're a hour away, we'll consider Malloy when we replace this vehicle.

Edward Tourangeau

Jun 1, 2016

Service consultant Jennifer Shipp was great. Pick-up (at end of day) was somewhat slow - the didn't know where the vehicle was. Truck seems to be running fine, so no complaints on repair work. Access to and from this dealership to the highway is not convenient.

Amba Remy

May 29, 2016

The CSR was very nice to me and my daughter. But they should work on their communicagion

Graham Bernstein

May 26, 2016

very disaapointed with the fact I had to wait 10 minutes after my van was ready in parking lot to pay

J

May 26, 2016

I dropped in to have a State Inspection. I waited for car. Finished quickly and on my way. The staff person explained the entire report card for my car. i appreciated that. thanks

Jacob Kullnat

May 26, 2016

Well this time I feel like something was actually done...no complaints at the moment...

Samara Kingston

May 25, 2016

the service department was very efficient and I didn't have to wait long for an oil change and vehicle check-up. my biggest gripe, especially since i purchased the vehicle from you, is that you don't do a quick vacuum of the interior. Jiffy Lube does it and it takes them about 5 minutes and that extra touch makes a big difference. when I asked the service person about it, she said oh we don't do detailing as an extra service or something like that. I don't want the vehicle detailed, just vacuumed. I don't think it's unusual request. Other than that, I like Ford and will probably buy again from you. scott kingston

Maegan Philbrick

May 20, 2016

Amazing customer service as always! Will continue to bring my car here and recommend them to anyone I know. You guys are awesome!

Cindy Morris

May 18, 2016

It was a good visit they gave me information on everything they did and answered my questions that I had.

Ryan Tonniges

May 17, 2016

It was a quick visit. I came in for an oil change for my 2008 Ford Escape and was out in under an hour. I scheduled an appointment the previous day which probably helped. The customer service was informed, polite, and professional.

John Rowlingson

May 16, 2016

timely appointment, took care of the necessary business efficiently, and all seems to be fine with the vehicle

James Davey

May 15, 2016

It's always a pleasure to work with the service reps at Malloy. Work was performed in a timely manner with no surprises. I appreciate the complimentary wi-fi in the customer waiting area.

Donnie Lainhart

May 14, 2016

The staff could not have been more attentive and courteous. Work is always done in a very timely manner as well. Good job!

Kathy Umbdenstock

May 14, 2016

I left the car overnight to be inspected. It was completed by the time I arrived at 4 the next day.

Lewis Kardos

May 14, 2016

New 2015 Ford Fusion. I thought the service was excellent throughout my time at Malloy Ford.All the staff was helpful even the staff members not working on my problem would ask if anything I needed. When my wife and I was outside to get our car the serviceman came to the door to say thanks again and how attractive our car looked and for us to comeback. We also bought a map update for our Fusion.

Patrick Pinkston

May 12, 2016

I purchased a 2016 F-150 and I am very pleased with it. The salesman, Hakiem Dean was very helpful and he knew what he was talking about and showed me several trucks until we found the one that suited my needs. The entire staff was very helpful. Thank you

Alex Howell

May 11, 2016

I called on Monday for a Friday morning appt. when making the appointment I said I have need of an oil change, Works package, and I need the receptacle buckle to my driver side rear seatbelt assembly replaced. I said the buckle was broken and didn't work. I asked how long it would take, and after holding for a few moments the reception rep said could be up to 3 hrs because they may have to take the seat off. So I went in that Friday, April 1, and waited 2.5 hours from 7:30a until 10:00a. I was then told that the part needed to be ordered for the seatbelt, but my oil change had been done. I would get a call when the part was in and I could schedule another visit.First, I can't imagine that there are too many different types of seatbelt receptacles. Second, why wouldn't these be in stock. Third, if it takes an order, why wasn't it ordered when I called to make the appointment. Fourth, why then did it take so long for an oil change.Now I get a call that my part is in, first thing Monday April 4. I then scheduled the same 7:30 appointment and asked how long it would take. The reception rep, after holding for considerable moments, said 1.5 to 2.0 hrs. I came in at 7:30 and waited until 10:30a for the second Friday morning in a row. At 10:30a I asked how it was coming and the service agent said, "I'll check." The agent came back and said, "it isn't finished yet they had to take off the seat. Our scheduler didn't say they needed to take off the seat." I was offered shuttle service to my 11:00a obligation and instead had someone pick me up at 10:45a. I got a call at 11:05a that my car was ready. I understand that it takes time to do repairs and understand that completely. I expect some repairs to be more complicated than expected. I do not expect that it takes 3 hrs to remove the back seat of a stock Ford Fusion and replace 1 seatbelt receptacle and then replace the seat. I also do not appreciate the lack of information regarding the anticipated remaining duration of the repair. If given full information and options then I would have made a different choice about leaving the dealership just 20 min prior to completion of the repair.I also didn't get a oil change sticker printed and replaced.

Emily Woody

May 8, 2016

We purchased a F-150 2016. Ken, our sales representative, was awesome!!! He knew everything that was needed to know about the truck. He gave my little girls balloons as well as let them play with toys at the desk. As far as pricing goes they did all they could to get us down to our requested monthly payment. But I wouldn't have bought the truck had our customer service not been a 6star out of 5star effort.

Joyce Bertone

May 8, 2016

YOU ARE THE BEST!! Every experience i have had is great.

Mike Demetsky

May 7, 2016

efficient and shuttle service is a great help. delivered as promised.

Robert Breed

May 7, 2016

AS always the staff was friendly and knowledgeable. I would recommend your dealership to anyone.I will bring back my truck to see what is wrong with the Sirius radio that is not working and that I am paying for monthly. I think that either Fork or Sirius should fix the problem at no expense to me. There have been too many of these mentioned on the Internet just to be an isolated incident.

Steph

May 7, 2016

I had a great experience with Malloy Ford today. The service Kevin And Donielle was exceptional! I was very comfortable and at ease with whole car buying experience, they were real, not Fake and pushy! True genuine profressionals! I highly reclined these two if u are looking for a new car! Stephanie

James Heilman

May 4, 2016

Shernita was so helpful and did a great job in getting my car fixed -- and getting it serviced also -- really fast (i needed it to go out of town and got it back right on time)!

Kevin Keller

May 4, 2016

Good experience overall. Even though I did not have an appointment they worked me in for a basic service and annual inspection. It was a big help to me to get that out of the way.

Teresa Drumheller

May 4, 2016

It was excellent as usual. I don't think this should be mandatory.

Drew4th

May 4, 2016

Kevin was our salesperson he was very honest and quick to awnser any questions we had. Also didnt make us fell pressured at all really laid back guy.

Carl Matthews

May 2, 2016

I bought a 2015 Ford Escape Titanium for a fair price which was not unreasonably difficult to negotiate. My salesman was pleasant and attentive, and Maloy's people were all respectful of our time and helpful. It's too soon to talk about how good tha\e vehicle is, but so far, I like it a lot.

Charles Martin

May 1, 2016

Got me in and out fast for my oil change that I needed done

Lloyd Barrett

Apr 29, 2016

Service was performed quickly with minimal wait time. Staff was courteous and helpful. Once again, a good service experience.

Richey1

Apr 29, 2016

This Dealership only wants your money and they are very incompetent. The finance department and the accounting department do not have basic communication and they lie and lie. I have email and voice mail correspondence were they lie and back track. Spend your money elsewhere, sometimes it's better to pay a little more for service.

Jill May

Apr 28, 2016

Jennifer was very helpful in getting my concerns about my seatbelt cleared up & my vehicle serviced. I'm sorry I don't remember the tech's name that came out & explained details about how my seatbelt worked but he was very knowledgeable & helpful.

Garrett Gerard Casale

Apr 26, 2016

Justin and Ken were extremely helpful throughout the sales process. This was my first time buying a new car and I had a rather complex situation and they really did everything possible to help me make a deal that worked for me. Will buy from them again.

Leigh Lawrence

Apr 26, 2016

Staff was friendly and took the time to explain things thoroughly!

Alfred Miesemer

Apr 25, 2016

Your staff was very attentive and the service was completed in a very short time.

mjohnsonmk

Apr 24, 2016

I purchased a use Ford Explorer from this dealership. The saleman Shannon Johnson was very knowledgeable and professional. I felt that i received a great deal. And i now know that did. I have had no rproblema with the vehicle and i have owned it for almost a year.

Scotty

Apr 24, 2016

Hey really liked Kevin Daughtrey nice guy easy to deal with they made me feel like family. Shannon the used car manager is a nice man too, hey he even payed for our lunch,me ,my mom , and wife. Then came the paper work , a delightful lady name Doniell Tibbs help us she help me have a service plan that I could feel confortable buying a used truck. These guys were really helpful to me and again made me feel like family ....would I deal with them again , yes, i'm planning on it , already talked to kevin about something else, thank you so much , for all your help and understanding . see you soon Scotty

Laurie123

Apr 23, 2016

Kevin was such a pleasure to work with. He was very patient with me as I was very hesitant to trade in my SUV for a more fuel friendly car. Kevin made my decision easy! Thank you, Kevin!!

Carinmac

Apr 22, 2016

Great customer service. Drove 2 hours to buy a 2009 Ford Explorer from Kevin Daughtrey. Very pleased with the promptness of the sale and overall experience at Mallory Ford.

JS

Apr 15, 2016

Ken was extremely helpful throughout the entire process!

Rafael Lopez

Apr 15, 2016

Friendly, professional and quick. They do a great job!

Kenneth Samuels

Apr 12, 2016

they were great very easy to buy a car from.they got me the best rate.i love my focus ,very nice car and fun to drive

Greg Switzer

Apr 7, 2016

Justin Fritz was the best part of the car buying process. He listened to what I wanted and made the shopping process about those needs. As most car sales people -he acted as the intermediary between me and your sales management. He tried to make that part of the process as transparent as possible.

Shaun Karaca

Apr 5, 2016

Responsible personel for this bad review:Malloy Ford Charlottesville General manager : Pat Fogarty Sales manager : "Rusty" Salesman : PatrickI wish I read the reviews before even stepping in this dealership. I wish there was a 0 star rating, 1 star is way to generous. After a lengthy perhaps usual sales back and forth discussion price went up from Saturday to Monday. When I questioned the salesperson the sales manager lied about the time period and jacked up the price, and I was told to either take it or leave it. Right after uttering these words sales person hung up the phone on my face. This type of thing had never happened to me ever in my life. I guess this is the type of treatment you get when they are tired of you in this dealership. But hanging up the phone on a customer takes a new low. As a businessman myself I was on both sides of this type of situations many times. Never even would of entertain the thought of hanging up on a customer. Unbelievable. I attempted to get in touch with the general manager to perhaps remedy the situation. He was unreachable. Tried: phone, email, snail mail. Nothing worked and my request for a conversation or meeting left unanswered. These people are either not very intelligent, not well trained, don't give a xxxx, self absorbed. I can't tell which is it. In my previous employment I would have been fired for hanging up on a customer. Wouldn't matter who was right or wrong. If you can't handle a customer, you find a higher up to take control of the situation, not just say take it or leave it and hang up. Remind you this is a large Ford dealership, not some mom and pop business. Several days has passed, still no one replied to my request. Incredible!Mr. Malloy's name is attached to this business and I don't think he would like this.

Michael Klugh

Apr 4, 2016

As I have stated before,....I am 70 miles away from Malloy and pass two Ford Dealers on the way to have my vehicles serviced at your Dealership....I buy my cars from you and feel a loyalty to have them serviced at your Dealership.

Mark

Apr 2, 2016

Good experience, I knew what I wanted and they didn't try to sell me something else. In and out in 2 hours with a great price.

Troy

Mar 22, 2016

I purchased a Ford Fusion, and the service was great. The staff was helpful when I was making the selection.

Dale Browning

Mar 21, 2016

service is excellent. I was greeted immediately with a smiling ford employee who took care of my needs.

Erika Nemergut

Mar 21, 2016

I really appreciate the servicey c-max 2013 receives at Malloy Ford. Convinced my husband to purchase an F150 on March 12, 2016 because of the great service department.

Evie Shiflett

Mar 21, 2016

Mr.Frankie Gray was very helpful, responsive and professional in working with my wife and I on the extra seat installation in our Ford 150 Transit.

Pan Han

Mar 21, 2016

I really enjoy my new car and April is an excellent saleswoman. Thank you very much.

Rachel Witmer

Mar 21, 2016

I purchased a 2016 Ford Fiesta. The service was great, and the staff were very patient and helpful.

Ryan Kozura

Mar 21, 2016

Kevin was great to work with! I was truly impressed with the whole team. I can honestly say this is the first time I wasn't miserable buying a used vehicle.

Tamara Dunn

Mar 21, 2016

I bought a 2015 Ford Focus a few months ago and I couldn't be happier with it! It was time for an oil change, and I got an email with a coupon. It was extremely affordable and included what I needed and more. When I called to schedule, it was only a day in advance and I was afraid they wouldn't have any available. The women I spoke with got my appointment scheduled for the exact time I needed it! I went to drop my car off, was greeted with smiles from everyone, and was in and out in no time. The woman who checked me in was so helpful and made sure to check if I had any concerns they could check while changing the oil. I expected it to take awhile because it takes hours anywhere else in Charlottesville, but she called me about an hour later and my car was already done! When I picked my car up I didn't have to wait, and they even put plastic on the drivers seat so that the person working on my car wouldn't get grease anywhere. I have had a fantastic overall experience with Malloy Ford so far, and look forward to continuing to do all of my business with them!

William Martin

Mar 21, 2016

Staff was very positive and helpful. They were not "pushy" or over aggressive and very considerate of our needs.

BrianS

Mar 20, 2016

Great group to work with. They helped me get the car I wanted at the price I was willing to pay. Highly recommend!!!!

Dwilson

Mar 19, 2016

Smooth process, thanks follow for finding what I wanted and woeRking with me. All staff very pleasant

Frederick Gunnels

Mar 18, 2016

I had my Ford Edge oil changed with a tire rotation, they did an excellent job. There was one problem with my tires which was brought to my attention. As it was a safety issue I grealyt appreciated the heads up and the work. Good service!

Vince

Mar 7, 2016

I have had multiple issues with Malloy Ford. The latest was when I attempted to have them address an official Ford recall notice. I scheduled an appointment and after keeping the vehicle for an entire day they returned it having performed no work claiming the didn't have the parts. The service representative indicated that they would contact me when the parts were delivered. That was two months ago. They have not responded to my recent inquiries.

Naples2008

Mar 7, 2016

I scheduled an appointment to have an official Ford recall notice addressed. They kept the vehicle for an entire day after which indicating nothing was done because they didn't have the necessary parts. Their service representative indicated that they will contact me when the parts were delivered. That was over two months ago and I have since contacted them with no response.

Gail

Feb 29, 2016

The service here is great, from service desk to the courtesy shuttle.

Michele

Feb 25, 2016

Bought a Fusion hybrid, we LOVE it! Service & staff are always friendly & helpful!

John P

Feb 23, 2016

Excellent service and friendly people. We continue to be happy.

Rick Kresge

Feb 22, 2016

I was greeted at the sales office door by a sales person who escorted me to the service desk to check in. Once at the service desk, I was greeted by 2 of the young ladies there that were both very willing to help me with the service on my vehicle. I waited in a comfortable waiting room for less time than was estimated for the service. Upon completion, one of the young ladies came to get me and the paperwork was finished very quickly and I was on my way. Overall, a very pleasant experience dealing with this dealership as a whole.

Catherine Hall

Feb 17, 2016

ALL OF THE SERVICE PERSONS ARE AMAZING .... I WORK WITH FRANK HE IS SO GOOD AT HIS JOB .. I HAVE ISSUES WITH MY VEHICLE THAT HAVE BEEN ON GOING THAT I AM SO NOT HAPPY WITH ... WHEN I CAN TRADE IT WILL NOT BE THERE AT MALLOY ... BUT I WILL TRULY MISS ALL OF THE SERVICE PEOPLE THEY ARE A GREAT CREW ....

Amy Smith

Feb 7, 2016

I was in for an appointment for routine/warranty oil change and it was found that oil drain plug needed replaced and one was not in stock. It would be nice if these were in stock to avoid extra long wait (10:30 - 12:40). Otherwise, staff was pleasant and waiting room nice.

Gordon Parmelee

Feb 5, 2016

I have a 2014 F150 that was purchased at Malloy Ford in Charlottesville, VA. The Malloy Service department front desk people are super, and a discussion I had with a mechanic during a previous visit was really good! The work is always done to my satisfaction, and since I always wait for my vehicle work to be completed, each time the work is done within a reasonable time after my scheduled appointment. And the coffee in the waiting area is great!

Elizabeth Heilbronner

Feb 4, 2016

My car was done in less than an hour! Service was great and the staff was very helpful.

Mary

Feb 1, 2016

The hatchback is not working - Casey, my service person, is wonderful. She has followed up to see what we need to do, has worked around my very busy schedule and has just been very pleasant. They are having to work on the issue, but they are doing it within my schedule.

Sammy Lam

Jan 28, 2016

Staff was great! Called me to make sure I could reschedule due to weather, and helped me immediately. Once I arrived for the service, I was quickly assisted and allowed to wait at a comfy location. I was in and out in less than an hour and a half! Will come again!

Catherine Hughes

Jan 27, 2016

I bought my 2014 Ford mustang from them, I called to get my inspection, they told me that my mileage indicated I probably needed an alignment/ oil change ect so I had it all done. I only take my car to Malloy because I trust them.

Jeanelle King

Jan 26, 2016

I brought my 2016 Fusion Hybrid in for oil change and tires rotation. Everyone I met was helpful and the service center completed the job in a timely manner.

D, Spencer

Jan 23, 2016

I bought my car into the dealership for a recall on my airbag. The woman that I dealt with was very helpful and did everything to help me get this airbag fixed. I dropped my car off the night before and was called the next morning at 10:00am to tell me that my car was ready to be picked up.

James R

Jan 22, 2016

We purchased a used F150 that we located online. Vehicle layout at the dealership was well organized. I was easily able to find what I was looking for as the trucks were parked according to size/class. After visiting several dealerships, we found most of them had used vehicles parked all over the place in no particular order. We were greeted by Kevin Daughtrey, who was friendly, no at all pushy, and was able to answer all questions in a knowledgeable manner. We were provided a fair trade offer for the quality of vehicle we wished to trade, which was a key factor in us closing a deal. There was nothing shady about the interactions we had at this dealership, unlike many others we have visited during our search. Every employee we encountered was courteous and honest with us. I was very pleased with the quality of service.

Janice Mills

Jan 22, 2016

I purchased a 2016 Ford Focus at Malloy Ford. Gene and Rhett were both wonderful. Helpful, kind, knowledgeable. Everyone that I met or worked with was equally great. Thank you. I love my new car!

Andrew Draper

Jan 20, 2016

Malloy Ford was quick to identify the problem with my vehicle and the Shuttle service is very helpful and friendly.

William Gibson

Jan 20, 2016

Dealership experience was excellent. Price for parts was a bit expensive. I would be a more regular customer if the prices were lower

Janice M

Jan 19, 2016

Gene and Rhett had me at hello. Very kind, knowledgeable, helpful. Great eye contact and interpersonal skills, engaging. No high pressure. No fast talk. The buying process was simple and straightforward. Everyone we encountered in the process and as we were introduced around the dealership was equally sweet. I had done my homework and was sold on the Focus. The sound dealership experience sold me on this particular one. My thanks for the great experience.

Josh Jones

Jan 19, 2016

From the walk in the door until the keys to my new Mustang were handed to me I was treated with the upmost respect and honesty by my sales associate Keith Andes. Keith did not attempt to put on an act, nor did he attempt to be something he is not or make promises that he could not keep. Malloy Ford will have my business from here on out and Keith will have me as a buyer as long as he is a sales associate. Thank you, Josh Jones

Glenn Brown

Jan 14, 2016

We purchased a 2016 Ford Exlplorer. Service was very good. The staff was very helpful. Shawn the salesman was very nice and mannerly he explained things to us and answered our questions very well. Clark in the finance department was very friendly and helpful. We talked with many of the staff members and all were very friendly.

Stephen Campbell

Jan 13, 2016

I was worried about the salt that I encountered in NY so the service guys put the car up on the lift & cleaned of the undercarriage & then let me take a look at it.I appreciate that this was not a normal service and that the crew was able to undertake the work anyway.

Amba Remy

Jan 9, 2016

The service was okay. But will need more eye contact when the customer is talking to the CSR.

Robert Chenault

Jan 9, 2016

On time delivery....nice staff....dependable!..................................................

Jamie Bunts

Jan 8, 2016

The staff is really nice! I always bring my Escape back to Malloy Ford for all services I need done. I bought my Ford Escape from them! Great service.

Lynn D Shoen

Jan 8, 2016

Good service, great staff. Routine maintenance was done quickly and completely.

Wayne Page

Jan 8, 2016

I walked in and was taken care of immediately. Was not sure what service my Escape needed, but history was brought up reviewed and gone over with. Also addressed all my concerns wrt possible warranty work.

Teresa Drumheller

Jan 7, 2016

When I called I was given an appointment for the same day though it was late in the day when I contacted the service person. The time it took to service my car was reasonable and when it was completed the front service person went over the report with me. She also informed me of a recall on my car and answered my questions and helped me decide when the best time to bring in my car for the recall service. The lounge was clean and the staff was polite and professional.

Warren Tillman

Jan 7, 2016

I never know when I am available being a Pastor. When I need an oil change, I will drop by and see if I can wait (for an oil change). I was told it would be about a 2 hour wait, but having nothing else to do, I chose to wait. I'm glad I did, because I was ready to leave after about an hour. I'm thankful for appointments but they don't always work for me, so walk-in is VERY important to me, even if I have to wait. I always enjoy talking to staff (and other customers) while I wait, everyone is always friendly!

Cindy Mcvey

Jan 5, 2016

KEN AND EVERYONE ELSE INVOLVED, WERE GREAT TO WORK WITH. I FEEL THAT MY WIFE AND I GOT A GREAT DEAL AND A GREAT CAR.FORD HAS ALWAYS BEEN MY FAVORITE,EVEN MORE SO SINCE FORD DID NOT TAKE THE BAIL-OUT LIKE THE OTHER COMPAINES DID. THANKS TO ALL, SEE YOU AGAIN SOON.

William Tompkins

Jan 5, 2016

Well done xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Charles

Dec 26, 2015

My new car purchasing experience was smooth and painless. I found the vehicle I liked on line, emailed a salesman, came by and completed the tranaction.

Richard Morrison

Dec 25, 2015

On the off chance the service dept might have time I stopped in to have my 150 inspected. They said yes and that I'd have to wait an hour or so which I was prepared to do. I sat down in the waiting room with my computer to wait. I realized I left something in the truck and went back to the drop off point figuring the truck would still be there since it was only 2 or 3 minutes since I sat down. It was already gone, no big deal, not complaining, the quick service was a pleasure to know. The inspection took less time than I was told, another pleasant surprise.Thank you

Scott Mitchell

Dec 22, 2015

Everyone was great. i enjoyed the customer service at Mallor, would defnnitly reccomend and go back for further service.

Clint

Dec 21, 2015

Nicole was fantastic! I had yet another great experience with Ford & will continue to return for service to my vehicle. The prices are competitive with local garages; however, with the given incentives the prices are sometimes lower than local garages. Knowing that Ford-trained personnel are working on my vehicle gives added assurance that the work is being done correctly and that Ford will stand-by the work. Keep up the great work! Thanks.

Kristina Robertson

Dec 21, 2015

I purchased a 2013 Ford Focus. April in Used Sales was great at an unbelievable stressful time! George in finance went the extra mile to get an even better interest rate than what was thought to be final. I had already recommended a coworker there to purchase a car for her daughter because April was so good with us. My coworker purchased the day before we bought ours.My only concern is that the gas was not filled prior to our accepting ownership (only 1/4 tank was put in it) and after only 1 week of having the car it is showing the need for an oil change! No sticker on the window showing when the oil was last changed so we don't know if it is legitimate or some sort of malfunction in a sensor!Not so sure that's good business!

Mary Flynn

Dec 20, 2015

I just purchased a 2016 Ford Escape and the salespeople were FANASTIC!!!! I would recommend all of the staff at Malloy Ford. I have never been steered wrong buying a Ford. I have been a long time customer, I bought my first Ford when it was Brady Bushey. Would recommend this Ford dealership

Daniel Sebring

Dec 19, 2015

It was fine. The staff was pleasant and helpful and the work was performed in a timely manner

David Berglund

Dec 18, 2015

Bought a Ford Escape Titanium. Staff were friendly, not pushy, and spent a lot of time explaining things to us. Sure, I did my homework and knew exactly what I was after, but it takes a lot of paperwork, etc, and this was the first time for me in Virginia. Now we're looking at possibly getting a second car there - that should tell you something!I had all the local dealers calling me, but Malloy made the best offer for the trade-in, as well as making sure I got what I was looking for.

Paul Plant

Dec 18, 2015

Service was done swiftly and the staff was, as usual, efficient, pleasant, and professional.

Jonathan Kaufman

Dec 17, 2015

Very good, drove / walked off the lot with almost exactly what I wanted.

Alex Howell

Dec 15, 2015

Treated me well, Ford Focus drives great, ggggggggggg 50 character requirement is not 5/5

Raymond Costabile

Dec 14, 2015

Awesome care as always! I know that I can depend on my car being ready and there are never any bad surprises.

Dion Gaines

Dec 13, 2015

I really enjoyed the wonderful customer service and the way she thoroughly explained all important vehicle related issues without hassle.

David Roper

Dec 12, 2015

My wife and I came last Wed with engine problems. We had just started on a trip to TN to help family and needed our truck. The shop fireman personally evaluated the trucks fault and assigned s mechanic to replace the ignition cool and plug. The entire device staff was very helpful. Thank you for s job well done!

Richard Chapman

Dec 12, 2015

I decided to schedule my service for my vehicle while my wife was having a scheduled major surgery at Martha Jefferson. I dropped off my car and the shuttle took me to the Hospital to wait for my wife to get out of surgery. Shortly after I got to to the hospital, Ford called to let me know that the car was already ready. When it was time, the shuttle returned to pick me up and take me to the dealership to collect my car. While there, I had the opportunity to speak with Nicole. She was awesome and a great asset to the service center. I even tried to recruit her to work with me. Thank you for taking care of my car! I put a lot of miles on her and she appreciates your care.

Stpurnell

Dec 10, 2015

I bring my car due for some service since it is still under warranty. It was having a few minor issues. When I arrive at the dealership they were too busy doing nothing to help me at the front desk. I eventually talk to a service member. I explain the issue and turn over the keys. The service member makes a comment about my keychain damaging the starter and he will add that to the repairs needed. I refused that option. I was leaving town that afternoon I waited for the free shuttle for an hour and a half. The driver was in no rush to bring me to the airport to catch a flight. I barley made it on the plane. I get a call a few hours later saying I needed four new tires and the issues my car was having where not covered under my warranty. I refused the offer and told them to stop service on my car. They did not even want to talk to me on the phone and demand while I was out of town to pick up the car whitin 24 hours. If you need service done to your car please do not go here at all.

Helen Plaisance

Dec 8, 2015

We've been very pleased with our Ford C-Max Hybrid. And when the little vehicle announced it needed an oil change we got it right in. You all also performed additional maintenance by rotating the tires and changing a cabin air filter, and checking the tire pressure. We couldn't have been more pleased!

Jan Pavlacka

Dec 8, 2015

We took the car in to have a damaged tire replaced and have the car serviced. They called to tell us the center brake light was defective and would be replaced under warranty. This meant either keeping the car overnight or returning it the next day. The first choice worked well for us.

NewCarOwner

Dec 8, 2015

I purchased a 2016 Mustang and a 2016 Explorer. The staff at Malloy was wonderful to work with and very easy going. I felt like we were one team looking for the best possible deal. I would recommend them to everyone interested in a good price and a good car-buying experience.

David Parow

Dec 1, 2015

Your Salesman Jeff King was very professional and was able to find me the F250 of my dreams! Your entire sales team was great.

Patricia Taylor-beasley

Dec 1, 2015

2014 used Focus.Very good all around, super sales person

Edward Barber

Nov 30, 2015

Requested service was completed on-time. Staff is always courteous and polite.

Gordon Jackson

Nov 30, 2015

The sales person was knowledgeable, helpful, and not pushy. There was a good selection of used vehicles to choose from and the sales person was welcoming and comfortable to deal with. He seemed to be working for us to get what we wanted. The whole process seems to take too long, especially the financing part.

Francis Withers

Nov 29, 2015

Service was exceptional, on time and reasonably priced. The front service was very helpful, thanks so much

Mary Bright

Nov 28, 2015

Took vehicle in promptly for service Wish they still participated in owners reward program

Terry S.

Nov 28, 2015

Purchased a 2016 Ford Fusion. Sales rep was extremely nice and helpful. Never felt pressured by any staff to purchase unneeded extras or warranties. Highly recommended.

Steve Olson

Nov 27, 2015

Purchased a Ford F150, good service, and very helpful.

Amba Remy

Nov 19, 2015

The service was great. The woman I found at the entrance was really nice and polite. After 1 hours they called me to go and get my car back. I thought it's going to take 2-3 hours. But they did a good job. Very recommendable

Diane Everett

Nov 19, 2015

My car had an oil change, inspection, new brakes and exchange of battery. Was dropped off and picked up by their courtesy shuttle, which is so convenient and greatly appreciated. Car was ready when I got there at 5:30. Great service!

Edward Yost

Nov 19, 2015

Your Survey would be more meaningful if it could differentiate between the reasons for the service. IE Regular check up, emergency, other. For my last visit, Nicole Huddleston took excellent care of our needs.

Raymond Satterfield

Nov 19, 2015

Earlier in your survey I told you exactly how it all went down. Everyone worked well to make it all happen. Our new purchase was a 2016 F-350 Super Duty P-U Truck, Diesel 6-7 engine, 4x4. The selling personal service was very good. What I did not like was the computer information on selling your Ford vehicles. Where are your printed vehicle paper pamphlets? I could not find anything that told me about any specifics on any vehicles without going back to the computer. In my opinion Ford Motor Co. made a bad move here with getting information on vehicles only through a computer. Older potential buyers do not like computers anyway, they are most likely to have the ability to make a larger purchase. The show room was to bright to even see the screen on the computer. The show room needs sun screens on windows. Go back to sales brochures. As far as service goes, none on the vehicle yet. A lot to learn on this truck.

Kenneth Young

Nov 18, 2015

I have been bringing my vehicles for service to this dealership for many years.They are a reputable business and take care of their customers.

Nicole Huddleston

Nov 16, 2015

Excellent wonderful and nice people. Very personable

Anne Yost

Nov 15, 2015

I was told that when I come in at my appointment at 9am, my car will be done after an hour or max 2 hours. When I showed up at 9am, I was told there was a promise to someone to get their car done by noon. So i have to wait until after. I picked up my car at 2pm. My question is this, why set up an appointment if I cannot get it on the time promised? Second, your person at the counter was not very pleasant. I guess we were just used to TOYOTA who's got some customer savvy personnel. Third, I brought my car in for a recall. It's true that the "rattling" has been fixed, but I am still hearing a weird sound. It might be nothing, but I am concerned because it does not sound "smooth." I am still observing and might call back to report the sound again.

Robert Davis

Nov 13, 2015

felt like i got a fair deal really enjoyed dealing with Kevin

Bill Corey

Nov 11, 2015

Dropped off the Transit for an oil change. Realized I forgot my wallet, had their driver run me to the house to get it and back to Malloy. Service was done in about an hour. Everyone was very helpful and polite. No problems, no worries.

David Tuck

Nov 11, 2015

The courtesy shuttle is a much appreciated service.

George Greene

Nov 10, 2015

On the morning of the service, my car (our only car) battery was too low to start my car (2014 Ford Fusion). By telephone I consulted with Mallow Ford and was able to clarify my situation. After having the battery recharged I was able to bring the car into Malloy Ford. The service department integrated my car into their work load and replaced the battery while I waited.

Jeffrey Mcdaniel

Nov 10, 2015

Everything went well with my service everyone was very nice.

Fred Peach

Nov 9, 2015

Shannon our sales rep did an excellent job with all aspects of communication and was a pleasure to work with.

Scott Layman

Nov 7, 2015

Purchased a 2016 Escape. The staff was very helpful. Kevin was very friendly, knowledgeable, and patient with us. We are very "tight" with our money and had not purchased a new vehicle in 11 years. George in finance made the paperwork experience pleasant. We love the car!

Don Swofford

Nov 5, 2015

I like that you have separated out the pay desk...good move. Everything else is exceptional.Don

Jonathan Elliott

Nov 4, 2015

everything i needed done was done right, and earlier then expected. thank you.

Keith Powell

Nov 4, 2015

Kevin Daughtry was great to deal with as well as George the financial manager.

Elizabeth Fergus

Nov 3, 2015

All went extremely well. Thank you. No more need be said.

Helen Schoonover

Nov 3, 2015

Everyone was very helpful and yet there seemed to be no clear process from start to finish. We wanted a specific vehicle but finding it proved elusive. Also when we took possession of the car we were told that it had bucket seats vs. a bench seat in the 2nd row but no one called us to ask if that was ok. We accepted the car but then noticed that there were some dings. All will be repaired of course. Then we both felt that the financial end of things seemed somewhat chaotic. All these papers were flying around and we were being asked to sign them. But we had to point out that one of the important forms had not been signed. Then when we picked up the car we were not given the registration for which we had to come back to pick up. It would seem that there should be a checklist of all forms and what the customer should come away with. Also, your bandwidth for internet should be upgraded. Everything was stalling out and Clark was having trouble processing the loan. All in all, I think the customer process could use some work even though Hakiem and Justin were very nice.

Karen Mimms

Nov 3, 2015

oil change- battrey replacement for Escape. They were great..did the job..called me when it was over

Christopher Glenn

Nov 2, 2015

Great job with customer service and vehicle service :-)

Gerald Weinstein

Nov 1, 2015

The newer service management-operation is much more customer-friendly than the previous operation. It resonates with me.

Arthur Dupuis

Oct 28, 2015

Brian Logan was excellent. Rusty Rossell got the deal done. Only issues were in the finance part where the process seemed very disorganized.

Jeremy Thompson

Oct 28, 2015

My car service was phenomenal save for the fact that my rear defroster doesn't work and my rear view mirror was vibrating enough that I thought it would fall off. I'm awaiting a phone call.

Robert Humphris

Oct 26, 2015

I found a vehicle that exceeded my wants and needs.

Michael Klugh

Oct 25, 2015

There are two Ford Dealerships closer to my home yet I continue to drive the extra distance to Malloy Ford for vehicle purchases and service.

Krister Salinas Castillo

Oct 23, 2015

They all are very nice people. They work with you to give you the best deal possible. April was really good.

John Earnshaw

Oct 22, 2015

Friendly sales person, but could not make a sales decision unaided by sales manager.

Corey Medders

Oct 21, 2015

Everything was done promptly, easily and with no complications per the expectations set.

Michael Collins

Oct 21, 2015

Visited dealership not intending to buy but was offered a pretty good deal

Bryan Benzon

Oct 19, 2015

went in to fix a warning that would go off randomly. hill descent control fault/service advanced track soon. warning was not currently tripped at time of service. Technician was able to read previous warning codes and replace steering angle sensor in very timely manner.

James Davey

Oct 19, 2015

The customer service rep was a pleasure to work with. She took the time to listen to me and accurately convey my repair and service requests to the technician. All service was completed in a very timely manner. Great job again Malloy!

Thomas Francis

Oct 19, 2015

I had a super walk in service that was quick and professional. I will go back.

Beverly Dunnavant

Oct 18, 2015

Sales Staff, Shannon Johnson and Financial staff, George Moses did an excellent job with the sale and finance process.

Jennifer Parker

Oct 17, 2015

The team at Malloy Ford did an incredible job finding me a car. They went to so much work and trouble to loaves the perfect blue mustang for me. They found the only one on the east coast and had it delivered and ready for purchase in two days. The finance team beat every banks interest rates and financing was seamless. My whole experience was wonderful. Thank you

Emily Aitken

Oct 16, 2015

Shernita was a pleasure to work with! Very friendly and efficient when I had to bring my car back to the shop.

Robert Lewis

Oct 16, 2015

The service department fit me in for an oil change, inspection and "the works". I was out of there in less than an hour.

asevindi

Oct 16, 2015

I bought ford focus 2014 in may 2015 . the car has always had problems, i ve been dealing with this over 5 months. they dont even bother to ask, worst experience ever, bascially i was sold a broken , bad car and waste the money

Robert Wray

Oct 14, 2015

Everyone personable and friendly. Was even offered a "secret stash" of pumpkin cream for my coffee while I waited. Fantastic job!

Michael Jewell

Oct 13, 2015

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Richard Evans

Oct 13, 2015

Experience was great! I used the computer area for the first time while I waited for my oil change and inspection. It was nice to get work done while waiting.

Tim Shiflett

Oct 13, 2015

I have a 2004 F250 Super duty with less than 100,000 miles and excellent condition. The service I get keeping my truck this way is awesome!

Carlos Cuevas

Oct 12, 2015

Dealer and sales manager Gene did an excellent job, and didn't quit until they got the deal done...

Edward Miller

Oct 12, 2015

Easy oil change, rotation, and state inspection. Plus a transmission recall I didn't even know about!

James Elmore

Oct 12, 2015

My sales person Seth Aldridge was awesome to work with!!

Donna Jordan

Oct 11, 2015

I was looking for a vehicle that could tow a travel trailer and Malloy Ford was the first of dealers I visited. They had what I wanted and at a price I could pay so....Love my new Explorer and it towed the camper from Pa with ease!!!

Samara

Oct 11, 2015

My experience was quite smooth for buying a car here. The guys I worked with were very nice. The warranty information was a little confusing, so they could work on being a little more straightforward about that, but overall I had a great experience here!

Kipperly Tidball

Oct 10, 2015

Three recalls were taken care of. I also had an estimate done for some possible body work. Thank you very much for your help.

Kyle Marion

Oct 10, 2015

I had a good experience. Repairs were completed timely and with good quality.

Beverly Dunnavant

Oct 8, 2015

Excellent customer service. Sales department did a good job of the whole processs.

Carlos Cuevas

Oct 7, 2015

The manager did everything we need to get our deal thru. it was difficult but He work and work until he got us a fair deal...

Bessie Marks

Oct 4, 2015

Excellent service for recall notice on my Ford Fusion

Mary Hodges

Oct 2, 2015

Everyone was very helpful and service was finished in a timely manner.

Ashley Thompson

Oct 1, 2015

I've had a few bad experiences with other car dealerships but when I came to Malloy Ford to get a software upgrade on my Ford Focus, the process was really easy. The staff was helpful and knew what they were doing. Some car dealerships are impossible to get on the phone and don't call you back--Malloy Ford was not like that. When trying to find a good time to bring in my car, the scheduler asked to call me back in order to talk to one of the service managers on my behalf, and she actually gave me a call back. Simple customer service makes a huge difference.

James Elmore

Sep 30, 2015

Fast service and very courteous to my needs. No waiting around, got in and got out.

Dale Kirby

Sep 29, 2015

2015 ford focus,we usually deal with one person,cause we,ve dealtwith him for years,bought 3 or 4 cars from him BUTCH DAULTON,SOMESTAFF WAS HELPFULL.BUT A SEVERAL DRIVE BYS THEY WERE SO INTENDEDTO TALK SALE.WERE JUST LOOKING,LIKE TO BE LEFT ALONE AS OUR SELVES.SO PERSESNTANT.

Bradley Richardson

Sep 28, 2015

I had been shopping around a lot, had even traveled 4 hours the day before to look for a truck. Decided to give the local guys a chance to see what they could do for me. I dealt with Butch, who got right down to brass tacks. There really was no haggling and he came back with a price that I was very happy with. Next issue was getting the truck which was on another dealers lot. The other dealer was pretty difficult about giving up the truck and by end of day, they still had not agreed on a trade. Malloy sent me home that night (yeah, disappointed), but delivered my truck to me at work the next day! Overall I was very pleased with my experience at Malloy.

Charles Burruss

Sep 28, 2015

I found your staff to be friendly,courteous and professional. Service was performed in a timely manner.

William Bascom

Sep 25, 2015

excellent, on time, excellent facilities, would recommend

John Misorek

Sep 24, 2015

very good servicetHEIR STAFF WAS VERY THOROUGH, PLEASANT AND COURTEOUS. tHE SERVICE VISIT WAS DONE VERY QUICKLY

Tamara Dunn

Sep 23, 2015

It was a wonderful experience. I spoke with Seth the morning prior to my visit and when I got there later that evening he'd already ran numbers to make it as convenient as possible. I was interested in getting a used Ford Focus, but Seth helped me get into a new one and it fits my budget perfectly! I couldn't be happier that I chose Malloy Ford for my purchase!

James Tirrell

Sep 22, 2015

After service was completed and I observed the vehicle had been returned outside of service area I had to find another person to check me out as the one who checked me in was no where to be found.

Brad Barlow

Sep 17, 2015

Everything was great. Check-in process was easy. Work was described and discussed clearly. I got a call when a few items changed. And I was charged what was expected. All good.Only reason I don't say I'd "certainly recommend" to family and friends is that I am new in town and none of them live here.

John Berry

Sep 17, 2015

I purchased an F350 King Ranch SRW. Service was good and staff was helpful.

Eugene Perry

Sep 16, 2015

Nicole was great in attempting to have the work done on time. I asked that the fluids be topped off. My receipt states that they were; however upon further review that is not the case. This used to be done rountinely under the previous ownership.

MP

Sep 16, 2015

Previous experience with a salesman helped us choose Malloy Ford again. The staff we interacted with were helpful, efficient, and knowledgeable. Two main parts: testing out the vehicle and paperwork/legal. First part was easy, second was fairly easy too (but wait was longer).The type of vehicle purchased was a Honda in great condition (only two years old, one previous owner). It was the first vehicle we looked at and road tested. I liked it right away. It was a good choice for me.It was very helpful knowing the salesperson beforehand, though. It made the whole process less stressful (sales tactics/pressure, etc). Financial part went through well enough. Lots of signing. Decent bank loan and car payments.

Gregory Petitt

Sep 15, 2015

My car had broken down and I was without transportation (which is a big problem for me since I live 40 minutes from work). My credit has been pretty shakey in the past, and I didn't think I would be able to get anything reliable. The staff at Malloy made it happen. They got me a payment within my budget and got me an interest rate I never thought I would get on an auto loan. They even helped me get over my fear of buying a new car. I needed a good, reliable and safe car; and thanks to your staff, 2 weeks later I still feel that I made a responsible decision. Thanks for looking out for me!

James Holden

Sep 15, 2015

My concern was that the brakes on my Jeep Cherokee might need servicing because the brake warning light had recently come on. Inspection revealed that nothing was amiss and the brakes did not yet need servicing. There was no charge.

Jonathan Katz

Sep 15, 2015

Servicing was quick and efficient, thanks to the courteous and friendly staff. Thank you Nicole!!

Warren Tillman

Sep 15, 2015

I went in without an appointment for an oil change. I wanted to wait and was welcomed and told they would get it done. About an hour and a half my vehicle was ready! Very pleased with staff and service! For not having an appointment I think I received fast service!

James Macdonald

Sep 13, 2015

Staff was very helpful. Seth, Gene, and Rusty were all very good to deal with.

Marie Morel-borter

Sep 13, 2015

I purchased the 2016 Ford Edge from a great and funny guy Kevin Daughtrey,he explained in and out about the vehicle.If anyone is looking to buy a new or used vehicle I would send them to Kevin......Thanks

Bruce Nelson

Sep 11, 2015

We purchased a 2011 Ford Escape, our salesperson, David Abraham, listened to what we were looking for then showed us a vehicle that met our needs. The negotiation was straightforward as we said we were not interested in dickering back and forth and needed their best on our trade and the deal. They came close enough on their first offer that we made one counter to close the deal. After bringing our vehicle home we found a small issue and when we notified them they made right quickly. They have been very good to work with and we will return

Keith Sohr

Sep 10, 2015

The staff was very helpful. Justin in particular was very easygoing and made the process easy. I came in knowing what I wanted and had already communicated with the staff before coming on site and they were able to get me the vehicle I wanted from another dealer. I had a negative experience with another Ford dealer prior to this and I found dealing with the Malloy staff to be a welcome relief.

Preston

Sep 10, 2015

We purchased a 2015 Edge Sport 2.7L V6. The staff was very friendly and pleasant. My purchase took several months. I wasn?t not willing to settle for just any Edge and to my surprise found that manufactures', Ford in this case determine by consumer trends which Vehicle Specifications go to which geographical area. But after long hard persistent searching, Mike was able to find the Edge with 90% of what I wanted. I wasn?t asking for anything that was not part of the Edge specifications so I was very surprised how hard it is for the Dealership to obtain what I wanted.Another thing about the manufactures', why have they made it so complicated? Why have we got so far away from the good old fashion straight forward simplistic selling? Is there always something to hide? If ford wants to sell vehicles K.I.S.S. - it's my age group with the money.

Steven Benton

Sep 10, 2015

Quick service turn around for my 1999 F150. I have to wait for service, so speed and accuracy of repairs essential., good job, as always from Malloy Ford.

Virginia Barber

Sep 10, 2015

I was greeted nicely when I first walked in. Nicole could not have been nicer to me. I will certainly ask for her again next time!!! Thank you!!!

Charles Lazar

Sep 9, 2015

They worked quick and confidently with my insurance company. The work was completed on time and looks great

Christina Smith

Sep 9, 2015

great dealership everything perfect love the dealership and the service

Frederick Rehbein

Sep 9, 2015

The staff at Malloy Ford were all very helpful and friendly, and I was able to get the exact truck I wanted. There are 4 other Ford dealerships closer to my house, but my wife and I decided to go to Malloy in Charlottesville because they had the most trucks in stock and at great prices. The next time I purchase a Ford, I will definitely drive down to Charlottesville again.

Kristopher Hall

Sep 9, 2015

April was very easy to work with. This was my easiest car buying experience.

Valued Customer

Sep 9, 2015

Gene was the reason I came in to the dealership. He reached out to me after I called in and let me know he would be expecting me the next day. He and Buddy were able to help me find the right vehicle and the right package to complete our work vans. We ended up purchasing 2 2015 Transit Connect XL's. We are still waiting to have them outfitted with the items we need, but as of right now the communication and response time from Gene has been terrific. I look forward to buying our next 2 vans from Gene as the company expands. Greg, Sunset Properties.

Justin Fritz

Sep 8, 2015

Great work, great people and they got it done fast!

Phyllis Pinion

Sep 8, 2015

I don't like that it took 5 hours from the time I came into the dealership to the time we closed the deal and left; but this seems to be the norm when trying to purchase a new vehicle. Ultimately, I got the deal I wanted and I couldn't be happier.

Charlotte Campbell

Sep 7, 2015

2013 Edge had regular service........clean waiting areas......coffee.......friendly and helpful staff......sales staff spoke as they walked thru area.....

Kathryn Santoski

Sep 7, 2015

The experience was great! Getting my car looked at was quick and easy.

Mary Johnson

Sep 6, 2015

I really enjoyed my experience. My salesman Shannon Johnson went above and beyond to make sure that I was happy with my purchase. My family has actually purchased 6 cars from this dealership and the same salesman. Very pleasant experience and I have recommended Malloy Ford and especially Shannon Johnson to many of my colleagues and many have made purchases. Keep up the stellar job Shannon Johnson. I can see you as a general manager in the future.

Paul Plant

Sep 6, 2015

Very efficient service visit. Frank Grey was attentive and performing at his usual superior level.

Frederick Cuff

Sep 5, 2015

Your multi-pout check said my battery was ok. But two days later car would not start in Giant's parking lot across the street because of low battery. AAA came and checked battery. It was almost dead. They replaced it. Now car starts ok.

James Cox

Sep 4, 2015

Couldn't ask for a more helpful group of people. My vehicle was ready on time and at the agreed upon price.

Ralph Frink

Sep 4, 2015

I was just in for a little factory recall and as far as I know all is well with the little car.Thanks,Ralph

Robert Ott

Sep 4, 2015

I had taken an older vehicle in for service and repair. After 5he service department told me that the cost of the repairs were going to be more than the vehicle was worth, I went up to the used car area and looked around. I was greeted by a salesman that was very helpful and showed me a 2015 Hyundai Elantra that they had taken in on trade. I got a great deal on a great car.

Ronald Crittenden

Sep 4, 2015

I'm very happy with Malloy Ford. They are unfailingly helpful. Unfortunately for them, they are tied to what I am now convinced -- after owning 3 Fords in my life -- is an inferior product. I would love to give Malloy a higher rating on "How likely are you to recommend us" -- but it's hard to recommend a Ford *dealer* when I can't in good conscience recommend *Ford*.

Alan Kurland

Sep 3, 2015

We purchased a 2016 Fusion. I advised Malloy staff that our new vehicle, purchase the end of August 2015, had a May inspection sticker on the windshield. I asked that it be replaced with the correct month's sticker. It was not.The inside front windshield and inside back window were so dirty that the first night we drove the car we could hardly see through the windows with other lights in front of us or in back of us. I had to stop the car, purchase a can of window cleaner and clean the windows or I could not drive safely. This is not way to turn over a new vehicle to a customer. A very big disappointment for us.

Robert Johnson

Sep 3, 2015

Sales associate was very nice and helpful. The only complaint I have is that I had to wait more then 30 minutes for the finance associate.The vehicle I purchased was a 2015 Ford F150

Claude Potvin

Sep 2, 2015

I had a recall on my Fusion. It was promptly taken care of.

Megan Mears

Sep 2, 2015

My service writer Cassie, and the Bob, the Service Manager, were incredibly helpful and Proffessional. They made sure I knew exactly what was going on, what costs to anticipate, and even informed me and corrected a recall that I wasn't aware of. I love stopping in and seeing the improvements that Malloy continues to make. Thank you guys for always getting me in last minute, and making me feel like family!

Megan Weber

Sep 2, 2015

Ford was great. Even though there was a mishap with the first vehicle I was going to buy, I went back and Shannon found me another vehicle that worked for me. This was my first time buying a vehicle from a dealership so I had many questions. He was patient with me the whole time. Ford Malloy is a 45 minute drive from home, so I had to go out of my way to get there and didn't want my time wasted. The car itself wasn't quite ready when we picked it up. There was a warning sign for low tire pressure when they said it was ready to go and I had to put air in my tires on the way home. Also the car didn't come with a manual. While the app is very helpful I would also like to have a manual on hand just in case. Post-purchase I do still have a few lingering questions, and am yet to get an email back. Overall I would recommend asking for Shannon when you go to Ford.

James Cathro

Sep 1, 2015

Repaired car doors. Service was excellent and faster than expected. Customer reps seemed distracted and didn't call as promised.

William Florac

Sep 1, 2015

service was through and timely, very satisfied , staff helpful and friendly

Deborah Donnelly

Aug 31, 2015

The service was great and I was pleasantly surprised by how quickly I got in and out. My only recommendation is to ensure that the technician resets the "oil change needed" notice (since the service involved changing the oil). I encountered the same issue with my previous oil change (under Battlefield Ford).

John Down

Aug 31, 2015

Quick, courteous service. Good communication from service advisor.

Jonathan Houchens

Aug 29, 2015

This is our second Vehicle we puchased from Malloy in Charlottesville! Both timea our experience was awesome!

Larry Jones

Aug 29, 2015

2015 Ford Focus and I love it!! They helped so much and made things so easy!! The staff was remarkable in every aspect of the whole experience!!!!!

Diane Everett

Aug 28, 2015

I was having issues with my service engine light coming on and brought it in to be evaluated. Ford discovered that there was a problem with the power control module and ordered a replacement. I was notified when the part arrived and brought it in the next day. It was ready by the time I got off work. Very efficient service.

Nicole Huddleston

Aug 28, 2015

Everyone in service was so nice and helpful. Especially Frank and Cassie and Kerry ... My service advisor Nicole treated me like family. As if it were her own car. The service manager even came out and spoke. Very nice place.

Don Swofford

Aug 27, 2015

I have only one comment..it would be helpful if there was a central financing office to take care of paying for services...right now one has to stand at the counter with other folks around.

James Elmore

Aug 27, 2015

Just brought a 2015 F150 Super Crew 4X4 from Malloy Ford and could not be more satisfied!!! My sales person was great and very knowledgeable about this amazing truck and was very helpful showing us all of it's great features. If you are looking for a new truck or car you have to give Malloy Ford of Charlottesville a try. Great service thru out the whole process!!!!

Brenda Mcwilliams

Aug 26, 2015

quick in and out,Clean waiting room overall great service

Cynthia Cobb

Aug 26, 2015

Service was thorough and all problems were resolved. Very pleasant and respectful environment. Thanks!

James Turpin

Aug 26, 2015

Malloy provided us with a great deal, great service, and great people. From the salesperson, April, to the used car manager, to the credit manager we were treated like honored guest. I have purchased many car over the last 40 years and Malloy is at the top of my list. If they have a vehicle you are looking for these are the people to see!

Mary Clements

Aug 26, 2015

Everyone was very helpful. Shannon and the entire team was wonderful

Stephen Bennett

Aug 26, 2015

I have a 2015 Fusion that I took in for inspection. They also fixed a recall that I had forgotten about. And also Cassandra was VERY helpful.

Toi Jones

Aug 25, 2015

This was my first time using the shuttle out of the three years of being a customer and it was an AMAZING service!!!!! Great Job

Carolyn S

Aug 24, 2015

My Focus had failed state inspection, and the location wanted to charge me over $600 to make the repairs. I was able to get it done at Malloy for around $400. I was very happy with the price difference!

Jaclyn and Nick Foster

Aug 24, 2015

Staff were very helpful! Thank you for getting my car repaired quickly and the excellent customer service.

TAG

Aug 24, 2015

This was a routine oil change. Everything seems to be running smoothly.

Matthew Ciuros

Aug 22, 2015

You guys were great. Thanks for helping my find my first truck. Ken was great.

Dorothy Szymczak

Aug 20, 2015

Had to have a recall done on my vehicle. Immediately got an appointment. Took vehicle in the night before and taken care of right away. When I picked up my vehicle discovered dirt marks on both front seats. The manager went right away to have his team clean up the marks. Very satisfied with the team at Mallory Ford.

Robert Breed

Aug 20, 2015

The service was great as always. I feel I have been treated fairly and don't worry about whether the work is being done that i have asked for.I do have one request and that is if you could go back to the washing of the vehicles. It just is a little extra touch that you could have. Thanks!!

Jeanelle King

Aug 19, 2015

The staff was very helpful and friendly. I will defiantly recommend Malloy Ford to family and friends!

Neil Turner

Aug 19, 2015

The dealership worked very closely with us to get us the vehicle and the payments that we were comfortable with. I was very pleased with all the help we received

William Towsey

Aug 19, 2015

real please I enjoy the salesman as I had bad experience at my local dealer but Mallory was excellent

Ernest Smith

Aug 18, 2015

It took quite a bit of less time to do the "recall" updating than what was expected. No related issues.

Wayne Peterson

Aug 18, 2015

We purchased a Ford C-Max hybrid from Malloy Ford and the process was easy and straight-forward. There was no pressure and the process was fair. We have had one service appointment at Malloy Ford regarding a potential recall item. The appointment was made quickly and the service was performed in a timely fashion. The vehicle itself has exceeded expectations. We are very happy with our purchase and the dealer.

Wesley Martin

Aug 18, 2015

My Wife and I purchased a 2015 Mustang. Our experience was excellent. Our Salesman was extremely professional and well mannered. The Floor Manager did everything he could to ensure that we drove off of the Lot with a new vehicle. I will certainly return for any of my needs and I am very likely to recommend Malloy to anyone that I know if they are in need of a new or used vehicle.

Donald Radeke

Aug 17, 2015

Excellent service by friendly people. A great place!

Donna Hudson

Aug 17, 2015

Service went very well. THANK YOU Frank.Please note I have accepted the Survey terms (so the response would be sent) however I do not want to receive emails (survey emails is ok). Because this is my email work address often these end up blocked by the Server and end up in the junk mail box.

Justin Carr

Aug 17, 2015

I was very pleased with my experience at Malloy. The thing that jumped out at me was I wasn't bombarded when I stepped out of my vehicle. Seth opened the door for me and asked what he could do for me (all salesman/dealerships should abide by this). Seth was awesome, never pushed me but had an answer for every question I had. Gene was also very helpful in finalizing the purchase. I have already and will continue to talk you guys up to anyone that will listen! Thanks!

Rebeccah Strickland

Aug 17, 2015

Ford Fusion 2014. Oil change rotation and vehicle inspection. Faster than expected wait time and friendly staff!

Dan

Aug 15, 2015

Purchased 2015 Ford Focus, excellent sales experience and recall service was fast. Would suggest for dealership having new vehicles serviced for recall before or as part of delivery. Inconvenient to have to return to dealership for separate recall service on vehicle.

Donald Meeks

Aug 14, 2015

We were very pleased with our experience buying our Fusion. Our salesperson was VERY helpful, he literally ran all over for us! He was very helpful and PATIENT. That was more important to us than we can express. We were given the time we needed to make the decision that was right for us.

Jason Turlington

Aug 14, 2015

Everyone was extremely helpful and kind! Would buy from them again!

Gg133

Aug 14, 2015

I bought a brand new F150 here last week. I drove it twice, the first time being the ride home from the dealership. The second time I drove the truck we loaded it up with some camping supplies and drove up to Ohio.....the truck broke down on the side of I70. Smoke roaring out of the hood and antifreeze blowing everywhere. It's a Sunday so nothing is open....waited 4 hours for Fords "roadside service" to come get us and tow us to the nearest ford dealership (again closed). I call my wife to load up my 3 small kids and drive the 4 hours to come pick me up.I call Malloy to tell them what happened. The sale manager Rusty says "Oh my God, I want to have a conference call with you and my service manager Bob to get this straightened out." A few hours later Bob calls and says there is nothing he can do, it's Rusty's problem. I call Rusty back and he says there is nothing he call do, call ford customer service. I call Pat, the GM and got a secretary...,I ask her to have Pat call me....he never does.I call ford customer service, they say they can pay for $30 a day for a rental but I have to pay for the rest.....pay for the rental because my brand new vehicle broke down. I asked if they could ship my truck from the Ford dealer in Ohio to my local dealer after my truck was "fixed." They said they had no way to ship my truck.....Ford....one if the largest auto distributors in the world, couldn't ship my truck. Julio, my customer service rep from Ford has been a joke. You can literally tell that he is reading his response to me. And of course....Malloy Ford wants nothing to do with this. Last week when I was giving them nearly $50k I was "joining the Malloy family." I guess they don't treat family well....

Maria Williams

Aug 13, 2015

Super fast on servicing my Ford Focus really polite and helpful

Cassandra Dabney

Aug 12, 2015

EVERYTHING WAS GREAT AT ALWAYS. SERVICE WITH A SMILE

Matthew Mcclellan

Aug 12, 2015

Everyone was very nice and helpful. They worked very quickly to locate the exact vehicle we wanted.

Sarah Jones

Aug 12, 2015

There have recalls on this 2011 Ford Fiesta due to transmission problems. We have bought it there before for this and was checked out. My grandaughter Ashley Burruss is owner with me of the car and she has moved to Farmville to go to school and still works in Midlothian. The second experience we had was a few weeks ago when the car lost power on the road from Midlothian to Farmville. She managed to get it back to her apartment with the emergency flashers on. Once she finally got there it would not even start. she called the Ford dealer in Farmville and had it towed to them. She was afraid to even drive it at that point. She had to pay for a rental car for 3 days. When they called her they said they could not find anything wrong with it and it drove fine. They were not the most helpful group. Our fear is that the car will do this again on the road and she will be left on the road. She did feel some hesitation again which is why she bought the car to Malloy Ford in Charlottesville. I live here and Ashley was at my house with the car at the time. Hopefully she will not get hurt since other drivers do not like vehicle to drive slow even if they have a problem. I just want to voice my concern over this situation. I hope it will not happen again, but if it does we will attempt to bring it back to you. I do feel more confident in your service. Thank you.

Jelena

Aug 11, 2015

The service representatives were friendly and knowledgeable. The waiting area was clean. The time it took to service my car was acceptable since the dealership does not have as many technicians that work on Saturdays.

William Joyce

Aug 11, 2015

Purchased an F-150 truck. Service was excellent and the staff was very helpful. I am a repeat customer and will continue to be so.

Thomas Newton

Aug 10, 2015

I purchased an 2015 ford f-150 from Charlottesville Malloy Ford, the staff was very helpful and was able to answer any questions that I had about the different types of trucks that they had. When it came down to go over prices they were a couple of grand out the door cheaper than any of the other dealers in VA and I had been in contact with a lot of them.

Mary

Aug 8, 2015

I appreciate the shuttle service! I was able to "check in" quickly and the shuttle got me to work quickly. My vehicle was ready at the time promised. Thank you!

Xiaoyu Yang

Aug 8, 2015

VERY HELPFUL. GREAT PATIENTS. HELP ME SETTLED A LOT OF STUFFS.

Daniel

Aug 7, 2015

I baught my Ford at a completely different dealership in a different state. I had an issue with a valve stem. Walked in and told the advisor my issue and she got me right in!!! No cost (covered by warrunty). I will buy future vehicles from a Ford Dealership thanks to the service I seem to receive from Ford Dealerships!! Wont promise ill buy ford vehicles, but they will definately be from Ford Dealerships.

Tony Samra

Aug 7, 2015

Friendly, courteous, prompt, and professional service.

Christina Wade

Aug 6, 2015

I bought a used '12 Honda Civic and I love it. Great service while I was there. The gentleman was very polite and professional. I definitely will be recommending Malloy Ford to friends and family.

Jessica Carter

Aug 5, 2015

My Ford Edge had to have some body repairs the folks at Malloy were very attentive to vehicle and got everything fixed properly Thanks !!!!

Luke Heneghan

Aug 5, 2015

staff very helpful, called when the vehicle was ready for pickup

Beverly Lam

Aug 4, 2015

Everyone went the extra mile for us. Tom and Gene were wonderful. They answered all of our questions and kept us informed throughout the process.Thank you for all that you did we are enjoying our new mustang.

Dennis Cox

Aug 4, 2015

Mechanics were helpful, front staff listin to what my concern on a few items. Plus I did mention and ask how often should my air filter needs changing they mention 12 to 15 thousand miles. This I wonder in which it was never charged out. It was changed out in Arizona. This tech took the time and look it over and the shape that it was in I would say it was due 10 thousand miles back. So now I wonder am I getting the proper oil put into my truck, Greece fitting. Also the cover under the trek was not properly installed back.

Gabriel Gates

Aug 4, 2015

I purchased a new f150. My sales person Seth was the best I have ever dealt with. He was helpful, incredibly knowledgeable about the product, and didn't come off as pushy. I will definitely request Seth the next time I come in there. On the other hand, the sales manager was incredibly rude and I actually left the dealership because of him. I only went back after the internet manager called me back (who was very nice). The deal would not have happened if he didn't call me, strictly because of my experience with the sales manager. Again, Seth did everything he could to ease the tension between the manager and I so I do appreciate that.

Anna Macalister

Aug 3, 2015

Staff was helpful, service was quick even though it was the first of the month.

Elizabeth Johnston

Aug 3, 2015

I took my Ford Fusion in for routine maintenance and because my horn was not sounding. The service team managed to fit me in on a Friday morning with less than a day's notice. They were very busy, but managed to have my car looked at and serviced before noon. A part has been ordered for the horn and will be in this coming Tuesday. I already have an appointment scheduled for Wednesday morning to have it installed. Joie Watson was particularly helpful over the phone and very professional in person. I also appreciated the courtesy van service which dropped me off in time for a morning appointment and came back to collect me when the appointment was over and my car was ready. As always with this dealership, the whole experience was professional and pleasant. Thank you!!

Thomas Miglas

Aug 3, 2015

Body shop did an excellent job in restoring my car to a like new condition after a deer hit my car. Car was ready on-time and clean.

FlexDad

Jul 31, 2015

Service was efficient and helpful. Unfortunately the service needed was expensive so that part hurt. Overall I've been satisfied with my Malloy experiences. Everyone in service has been great to work with and generally my service plan covers the basics and I'm well taken care of at no (additional) cost.

Brian Yost

Jul 30, 2015

The maintenance receives an A, but your shuttle services gets a D-. The shuttle driver dropped my wife at her office and was supposed to return at 4pm. My wife even sent a reminder to the shuttle driver. Sometime after 4, she contacted the driver to find out that he had forgotten her. I had to drive across town and back at rush hour to get help her pick up her car. I hope this isn't the norm.

Raul Hernandez

Jul 30, 2015

Fast, economic, convenient. Thank you for the courtesy van to take me to my work and pick me up to pick up my car whenr eady.

James Hicks

Jul 28, 2015

Good service. Very friendly staff. It took too long for processing.do love the escape.

Onormorreer Dowdy

Jul 28, 2015

Ford Flex. LOVE it!!!!!! Shannon was great - very professional, yet personable. Thank you for putting me in my dream vehicle!

Richard Singleton

Jul 28, 2015

I came in without an appointment with a dead battery. And, had a 70,000 mile check up while there, and they found a problem with the transmission (which will be taken care of with the extended warranty). I was back on the road in 2 hours, meanwhile being able to work in a wifi environment that was conducive to doing business. All in all a very good experience.

Shannon Worrell

Jul 28, 2015

Shannon is a great salesman and guy --- he made the whole process easy.

Shawn Mcqueen

Jul 28, 2015

Shannon was great and very personable...thanks! I love the truck

John Flood

Jul 27, 2015

The overall service experience went well and everyone at the dealership was courteous and professional. I have two (2) observations:1 - It would be great if the service advisers could keep the customers updated on the progress of their vehicle. I was told from the start that diagnosing a possible electrical system issue would take a little time and to be patient. After four (4) hours and not hearing from anyone in the service department, I went back and had to ask about the progress of the service. I fully understand that service takes time, but not being told about where the progress was after four hours is a bit much.2 - I have made this suggestion before. Other dealerships give the serviced vehicles a quick wash after the service is completed. This would be a nice touch at Malloy as well.Thank you!

Brian G

Jul 24, 2015

Great Experience, no pressure sale. Bet the price from a Northern Virginia Dealer, saved me time and money!

Mary Bright

Jul 24, 2015

Was able to get a same day appointment for a state inspection and was taken right away.

Brandi Cowden

Jul 23, 2015

Shannon was amazing and made the process so easy that we came all the way from Winchester to buy this car!

Dennis Fairbanks

Jul 23, 2015

Took truck in for oil change and some warranty work. They had to order parts it took a little long than expected but staff where very nice called with updates on vehicle and in the end took care or my oil change for me (diesels ain't cheap) overall very pleased will return for future service work.

John Carpenter

Jul 23, 2015

Great staff that got to work on more Ford Fusion early and completed all the tests and even found a few issues and resolved them that I did not know existed which was a huge relief

Linda Bevilacqua

Jul 23, 2015

Flawless service - I got a shuttle ride to work after dropping off my car, with an offer to come back and get me when the car was ready. The service manager called as soon as the car was ready (earlier than requested) and everything was "good to go" (paperwork, bill, etc.) when I came back to pick up the car. Couldn't ask for more.

ali s

Jul 23, 2015

I bought my 2014 ford focus in May 2015. I wanted a nice clean , car. Afte 3rd day i bought it problems appeared. I took it to service : because left front wheel had problem with transmission. Even Sales person confirmed the problem ,but their service said car has no problem. After 10 days problem ocured more and i took it again, they said there is no problem and the car is getting used to driver. which was ridiculous. After i took it 5th time they said my car was recalled by the ford. but car service manager was so rude and he was shouting at me. they were not helpful they tired to rip me off. and they said i have to wait untill september till my car get fixed and they wouldnt give me any vehicle untill then. Or they said they can trade my car and give me new one if i accept to loose $ 3000 . it wasnt even my fault why would i loose money for ? i high dont recommend you to even visit them . terrible terrible service.

Andrea Brookhart

Jul 22, 2015

You have a very nice waiting area. Didn't take very long at all!

James Cox

Jul 22, 2015

Great people, pleasant environment, friendly, and affordable.

John Cronin

Jul 22, 2015

good experience and staff very helpful ***********************************************

John Misorek

Jul 22, 2015

The service was fast , pleasant, though and courteousl the rep was friendly, knowledgeable s courteous She explained ever thing in detail. My casr was returned in good shape. I would definitely return to this dealership

Trevor Franklin

Jul 22, 2015

Malloy Ford in Charlottesville, VA made buying a car a great experience. We got such an unbelievable deal that we will be going back to Malloy Ford to purchase our next vehicle. No buyers remorse here or worry that we overpaid. Car shopping with a 4 year old is difficult and they even made that easy.

Alice Liu

Jul 21, 2015

Ford Focus 2015. It's a new and nice car. Black. The style fits me.

Michele A.

Jul 21, 2015

Although a few different salesmen from the dealership were contacting me regarding my internet inquiry, when we finally arrived at the dealership, we were pleasantly surprised. Justin F. was patient and understanding that we had time constraints. We told them exactly what payments we could afford and they worked with us to make sure it happened! We would definitely recommend them to family and friends!!

Myra Beal

Jul 21, 2015

Had my escape's oil changed and tires rotated, while I waited. Nice quiet room in which to sit and read while waiting.Very pleased with the service. Everyone was very nice.

LR

Jul 20, 2015

I took my Ford Edge in because I was having an issue with my brakes (the brake booster had gone bad). I dropped it off at 9am and by 4pm the same day received a call saying that the vehicle had been repaired under the extended warranty and was ready for pick up. The staff was very friendly and helpful throughout the process.

Dale Kirby

Jul 18, 2015

THE SERVICE WAS GREAT,IN A TIMELY MANER.THE PART WAS A LONG TIME BACK ORDER. WILL BE BACK AGIN FOR MORE SERVICE IN THE FUTURE!!!

Christopher Moore

Jul 17, 2015

Great service, and attention to detail. Thank you for taking care of me and my truck.

Amba Remy

Jul 15, 2015

David and Michael were very friendly and even the guy in the Financial Department was very humble and he was able to help us. We purchased Ford Fusion 2016 and we are happy with it.

Barbara Bonesteel

Jul 15, 2015

I waited while my car was serviced. The waiting was comfortable and the TV heled pass the time. Pleasant and knowledgeable staff.

Bobby Bennett

Jul 15, 2015

The did good job on my F150. Quicker service than I was expecting for a busy shop.

Jonathan Katz

Jul 15, 2015

We brought our first car in for servicing as new customers and was treated with courtesy and friendliness by not only your servicing staff but also your sales reps because my wife browsed as we waited for the car.Your sales reps April and Kevin identified a need for a second car and listened to our wish list of car features. They knew what was on their lot and was able to get my wife in front of a car that she loved. Finally, they were willing to work with me for an affordable price without undue pressure or insincerity.We have long been Ford customers and will continue to be as long as your sales strategies put customers first.Thank you!

James Holden

Jul 14, 2015

No problems. All on schedule as promised. I enjoy dealing with them.

Jessica Meadows

Jul 14, 2015

I will say that this was truly the BEST car buying experience that I have ever had and I will definitely go back and also would recommend this dealership to anyone. I purchased a 2012 Ford Escape Limited that is certified pre-owned and it is in excellent shape and was well detailed by Malloy. Butch was taking care of me and also a guy in training, Cliff. They were excellent. When I got to the finance department they were busy and backed up. During my wait, Cliff kept checking in to make sure we were doing ok and also the manager checked on us until the time we left. Butch was there with us the whole time as well and walked us out to the car when we left even though it was 2 hours past their closing time. They all stayed until the job was finished. Very highly satisfied on the whole experience! Thank you Butch and Malloy Ford!

Edward Barber

Jul 13, 2015

Service was good. Maintenance was completed in a reasonable amount of time.

Jeroen Deijkers

Jul 13, 2015

Did "The Works" on my 2014 Ford Focus. Service itself was great, the car was outside within an hour I think. The paperwork took another hour though and I didn't get a multi-point inspection report because "the printer was not working".

John Bamford

Jul 13, 2015

Thank you for the great service. So glad we got the power train warranty.

Laurie Vidaver

Jul 11, 2015

I was very upset with my car seeing as how I'd only had it a year and a half and this was the second clutch I have personally put into the car. But frank made an otherwise terrible time much easier. Even handling my rental for me and staying open a little later so I could get my car. I'll come back for frank.

Robert Wray

Jul 10, 2015

Service was fast and friendly. Very satisfied overall.

ed123

Jul 10, 2015

Too pushy..came in to kick tires on a Sunday were open...played the game and sales person April was knowledgeable and I enjoyed the test drive in a F250. .I told her it may be up to 2 months before I.made a purchase.. She has called me 3 times in 7 days ...I told April she had my business when I was ready ..Now I lied I'll go to another dealership that doesn't push..also unsubcribed to your email..

Leigh Lawrence

Jul 9, 2015

The main thing that comes to mind is that the whole process took nearly 5 hours! There has to be a better way! I have purchased vehicles at Carmax and it took only 1 hour! So I feel that if there is some way to streamline your processes to shave off a couple of hours, your customers would have a much better experience

Ann Longenecker

Jul 8, 2015

The car was to have an inspection and oil change. The windshield wipers were replaced. We made an appointment to come in at 9AM so we didnt have to wait so long. We were there just under three hours waiting. What was to be done on the car the wait should have been no more than 1 1/2 hours. And even that is a long time. Other than that everything else was ok.

Bianca Ramos

Jul 8, 2015

I came in to get my car services for hitting 5,000 miles. Customer service was amazing! I was in and out. Great experience overall.

Dean Gallup

Jul 8, 2015

Overall this was a great experience. The vehicle (A used Expedition I found online through Cars.com) was as nice and clean as advertised (as opposed to several others I had looked at previously). Living approximately almost 2 hours away, I was hesitant to even go, but was glad I did. The sale was not high-pressure and I felt I could have walked away if needed without a problem (not that I wanted to). I was very happy with the process, and would recommend Malloy to others.

GRob

Jul 8, 2015

2013 Ford Explorer. Good experience. Good overall.

Michael Zehnter

Jul 8, 2015

Our salesperson was Justin Fritz. Justin was incredible! We purchased a 2015 Ford Fusion Hybrid.Justin answered all of our questions and was very helpful. During our test drive he helped my wife feel at ease. Justin is a great asset to your staff.He and your finance department went the extra mile for us!! We Thank-You all. And have already recommended you to some of our friends.

Bruce Maccall

Jul 7, 2015

When I picked up my car on 7/2/15 why was my car driven approximately two miles from 10:12 to 10:19? Maximum speed was 44 mph.

DT

Jul 7, 2015

I came in there first thing in the morning, without an appointment, and looking for an oil change (the works). They found a way to get me in and out within an hour and a half and the customer service could not have been better.

Golam Salekin

Jul 7, 2015

I get ford mustang V6 2015. Service was so good. They were so helpful.

Susan Wood

Jul 7, 2015

They were very helpful and patient. The sales person was very knowledgeable and didn't push me to feel like I had to buy something.

Barbara Brown

Jul 6, 2015

I was able to get an appointment quickly. While the staff seems to be knowledgeable, they are not friendly. No help was offered to make the experience less dreadful. I had noticed that the indicator light for the headlights was not showing up properly on the dash , your technician indicated it is working properly. Now it not only does not show up correctly, I no longer get a beep when I leave the lights on and leave the car. I am new to having my car serviced as my husband always did it for me and I could use a little more help than I have received since Rick Morris left.

Chris

Jul 6, 2015

Good service, busy because of Fourth of July weekend.

David Normansell

Jul 6, 2015

Service was good, no complaints about time taken, but waiting area was DEPRESSING. The do-it-yourself coffee machine was OK, but the seating area was crowded and the chairs were uncomfortable. The single small table was insufficient. Why not put lots of new car literature around? I would like to see information on the new cars and trucks. Yes, I could have wandered about the showroom upstairs, but then would have lost my seat. How about some cookies or donuts? MAKE me want to return.

Gregory Palmer

Jul 6, 2015

Very knowledgeable, good communication, fast service and they seem trustworthy.

R. Johnson

Jul 6, 2015

We really liked David Abraham who sold us the truck. He was great to work with and that is why we came back and bought the truck from Malloy.

Ronnie Kirby

Jul 5, 2015

MY problem was intermittent at first- so the fixing of my car was not instant-I was nervious to drive my car but finally it happen right at the Dealership and they fixed the problems. George our rep. was patient and got things done right away! Thank You!!

Terry

Jul 5, 2015

35000 mile service on my Edge was well executed and completed quickly.

Astrid Brock

Jul 2, 2015

Malloy Ford did a thorough review of all my questions regarding my car's performance at it's 15K mile service and got it back to me by the end of the day... even though I showed up without an appointment on the first day of the month (I forgot that the first day of the month is also busy with state inspections).

Colleen Corey

Jul 2, 2015

Service was completed much faster than I expected.

Cassandra Dabney

Jul 1, 2015

FAST, FRIENDLY AND WITH A SMILE! DROPPING OFF AND PICKING UP VEHICLE WAS A SMOOTH PROCESS, EVERYONE WAS SUPER FRIENDLY.

Charlotte Campbell

Jul 1, 2015

203 Edge brought in for service....no appointment....everyone friendly and helpful....able toanswer questions. Nice clean waiting area and employee came thru twice and offered coffee, hot chocolate, etc. Service was done in a timely manner and without any worries.....

Daniel Hager

Jun 29, 2015

Excellent customer service. All concerns were addressed.

Joseph Hale

Jun 29, 2015

2015 FORD FOCUS. The service was fine and your sales associate Carlton was very helpful, courteous, and respectful.

Sara Fishback

Jun 29, 2015

My Fiesta was in for state inspection and service, Joey was most helpful, she called to let me know about things that passed but should be tended to and gave lots of helpful advice. My car is always ready before the promised time and the shuttle is a god-send.

Bill

Jun 26, 2015

Dropped off my diesel F250 for an oil change, air and fuel filter replacement. Waiting room area was nice with a counter/ desk so I could take care of some business while I waited. Everything was done in a relatively short time and I was back on the road. Staff was helpful with letting me know that both filters were indeed in need of replacing and they kept me informed as to how much longer until it was done.

Catherine Hall

Jun 26, 2015

BEST EVER , EVERYONE SO NICE AND WORKED HARD TO GET ME THE BEST DEAL .... LOVED IT ...

Nina Goodrich

Jun 26, 2015

F 150Seth and George were great. I was pleased with how smooth the process was.

Dylan Mulkey

Jun 24, 2015

I'm a first time buyer, my first car was given to me for free by a church member. I came by on a lunch break one day and met with Kevin. We walked around and checked out a couple of the Focus'. I came back a couple days later to see if we could get something going - my car was completely done, and I needed something for my job or I'd potentially lose it. Everything was almost set but, because I have no credit, we ended up running into problems. When this happened, I counted atleast 4 people running around making calls and looking things up to get me a great car one way or another. Greg Walker finally walked out and sat down with me, telling me he got me approved on a brand new 2015 Ford Fiesta. We got all of the papers worked out and I drove away that day in that car. Everyone worked so hard to ensure the sale went through, and I could tell it was about more than just making money for their dealership. They established a customer that will absolutely be coming back to this dealership for future cars, as well as creating a confident customer recommending family and friends to this dealership.Thank you, Malloy Ford.

Kristen Eberly

Jun 24, 2015

Got my regularly scheduled 10,000 mile maintenance. The staff was friendly and efficient.

Kevin Eggert

Jun 23, 2015

Service adviser was very friendly and professional

Matthew Freeman

Jun 23, 2015

The service I received, as always, was top notch. Well done!

Mike Kuzjak

Jun 23, 2015

Troy the Technician was friendly and helpful. The visit went smoothly and your employees communicated well.

Valued Customer

Jun 23, 2015

service was very good and friendly 12345678910111213

Maria Williams

Jun 20, 2015

Very sorry I bought another Focus with transmission problems. Dealer doesn't seem to be able to repair it..

Robert Powell Jr.

Jun 20, 2015

What I thought was wrong was spot on. I already bought the parts a month rearlier and Malloy Ford was nice enough to put them on(after market). Thanks no more grinding noise. I can drive in peace again.

Sammy Lam

Jun 19, 2015

Service was great! Staff was very caring and attentive to my needs! Definitely coming back! :)

Sean Suttles

Jun 19, 2015

Excellent Service advisors. Answered my questions on future service requirements and kept me up to date on status of work being done.

Donna Burdick

Jun 18, 2015

I've had the same issue with the transmission in my 2012 Focus since I bought it. I have had 4 prior visits to fix and the problem still remained. Three of those visits where in Colorado Springs, Colorado and the last two here at Malloy Ford. I "believe" they have fixed it this time but the jury will remain out for a couple months. I greatly appreciate their professionalism and resolution in this matter.

Ginny

Jun 18, 2015

I have a 2012 fusion hybrid. The staff at Malloy are pleasant, prompt and most helpful.

Jelena

Jun 18, 2015

The tech is very knowledgeable and provided great service recommendation regarding a wheel alignment that I didn't need at time of service.

John Lockhart

Jun 18, 2015

Frank and the service manager at Malloy did a great job. The Ford warranty division is another story. They REFUSED to honor the warranty on a defective power mirror by saying it was my fault and the appeal process was useless. We will not be buying anymore Fords. So they got me once but never twice.

Vickie Baker

Jun 18, 2015

I was kept informed of the progress of my repairs. The person at the desk was unable to explain what was done to the vehicle and had to ask someone to explain it to me.

John Rowlingson

Jun 17, 2015

the expected service was provided and the new needs/recommendations explained so clearly that they were taken care of as well. Thanks for being thorough.

Michael Mccloskey

Jun 17, 2015

I called the morning of the service (oil change) to ensure it was OK to bring my truck in. Upon arrival I informed the young lady at the service desk that I had called to make arrangements to have the oil changed in my truck. She had no reference to my call or request for service but it was early in the day and not busy so all went well. My truck was ready in less than an hour and off I went. I do appreciate that my truck was well cared for while in for service - no grease spots or marks on the interior! This level of service is very important to me and your service department excelled!

Nick Hac

Jun 17, 2015

2015 Ford Fusion S. The service was great and everyone was really helpful.

Unhappy

Jun 17, 2015

Service Department personnel are rude and inefficient. Would never purchase a car from this dealership.

Wendy Brown

Jun 17, 2015

My visit was very pleasant. The staff was very helpful and explaining to me about what was going with my car.

Jeffrey Mcdaniel

Jun 16, 2015

Everyone was great to deal with and did a great job

MD

Jun 16, 2015

The staff did fine with the actual appointment (an annual inspection) but we were very surprised when we picked up the car (which we bought new at Malloy a year ago) to be charged $16. We had expected the inspection to be free, as many other dealerships and businesses do around town. Businesses obviously do that because in the long run it leads to more business (as they discover discrepancies)? Plus, the fact that we bought the car there just one year ago, yet got charged for an inspection, didn't seem right. Lastly, we get these postcards in the mail from Malloy telling us about our great "service rewards balance" and yet none of that was applied to our charge. Bottom line - dealerships are never an inexpensive option for service - and the fact that we received zero loyalty/benefit as a purchaser from Malloy, means we will likely not take our car there to get serviced once our warranty expires.

Trinity Security Systems /Gregory Cordell

Jun 16, 2015

Michael Desmond was a pleasure to deal with from my first phone call to the deal closing.He was patient through my MANY phone calls and did and excellent job of keeping in touch without crossing the line to being a pest.Thanks for a smooth transaction.

Joan Lassiter

Jun 15, 2015

Stopped by for service check on new Fusion and was most pleased with folks there. Polite, friendly, professional.

Roberta Williams

Jun 15, 2015

I had a state inspection done on my 2014 Ford Escape. It was easy to schedule and I was treated with respect. The waiting area was very nice and comfortable.

James Isbister

Jun 14, 2015

We enjoyed the purchasing experience dealing with Michael Desmond and George Moses. The car drives well. It still take a while to figure out all the electronics. It goes well in the garage with the F150 and Ranger. Thanks

Isqias Villegas

Jun 12, 2015

good experince as always. good communication, quality repairs

Jill May

Jun 12, 2015

Everyone was wonderful & helpful. The only issue I have is the amount of time it takes for simple svc ex: oil change/state inspection why over an hour? I understand that repairs might take time but basic stuff should go faster.

Patricia Murrow

Jun 12, 2015

I came into Mallory Ford, without an appointment, because while I was driving, a message came up telling me that I needed to have the oil checked, immediately. Since I was driving into Charlottesville, I stopped in at Mallory Ford, and they took my car and fixed the problem, right away. I was so thankful for their immediate service.Patricia Murrow

Mike Demetsky

Jun 11, 2015

Service was done thoroughly and effectively. Ant on time//

Leila Brewer

Jun 10, 2015

I was treated very well, especially considering that I had called to inquire about getting services and showed up just an half hour later.

Robert Chenault

Jun 8, 2015

Great staff, clean facility, and fast service.....what else could you ask?

Robert Richardson

Jun 8, 2015

bought a mustang,(2013) which didnt have an owners handbook??? plus the car leaks when put through a carwash for the first time, plus marks appearing where she had been repainted which i hadnt been told about, but i dont expect to hear about these problems, because these are things malloy motors are not interested in hearing about.

Ed Fries

Jun 2, 2015

One problem turned out that fixing was not an option but needed replacing and item had to be ordered. To my surprise I got a call the next day that it was in and I could bring the car back in very short order.

Robert Haney

Jun 2, 2015

The service was excellent and fast. I would recommend Malloy Ford to anyone.I have enjoyed my F-150 and it pulls my camper with ease.Robert Haney

Sean Parks

Jun 2, 2015

Very pleased with the service at your dealership,great price on the truck, I did not have to sit and wait for paperwork to be completed. Sales person April listened to what I wanted. No pressure sales. I will do business with her again the next time I go to buy a new car.

Antione Hill

May 31, 2015

Great service, friendly staff and made my purchase extremely easy.

Ken

May 31, 2015

We went to "window shop" and found 2 vehicles that we liked so we bought them.

Marymargaret Gardiner

May 29, 2015

Justin Fritz sold me a car last year, and I loved it. I needed to get out from under the extended service warranty that I bought but didn't really need. When I contacted him about a trade, he found a great car for me, lowered my payment and was just generally great to work with.

Alan Kurland

May 28, 2015

Everyone is very knowledgeable and friendly from the service writers to the shuttle driver. Special kudos to Casandra.

Nicole Vaughan

May 28, 2015

When I walked in, the staff was looking down working, and it felt like no one wanted to greet me. I know they were busy, but when one gentleman acknowledged me by saying in a low voice 'we will help you in a minute', he didn't even look at me. That part of the process felt a bit cold, but I received good service.

James Tirrell

May 27, 2015

Your sales staff Seth Aldridge was through and efficient in coordinating the entire sales transaction and having the 2014 Ford Edge vehicle prepared for us to drive home. On the Financial side George Moses was extremely efficient in processing the sale transaction. Overall the entire process was the most efficient that my wife and I have experienced since we started purchasing vehicles in 1962.James & Rosalind Tirrell

Matthew Waddill

May 27, 2015

The vehicle that I purchased was a 2015 Ford Fusion. I thought the service was exellent. The staff was prompt, helpful and kind. They were also really knowledgeable about the products as well. I had a great experience at Malloy Ford.

S.Warner

May 27, 2015

Great costumer service from start to finish. I first received an add/email from Michael, which encouraged me to come in and test drive the new car. After I was blown away by the car, we quickly started talking numbers. Russell, along with Michael were able to quickly find a deal that I was comfortable with that included the trade-in of my current vehicle. After the deal was reach I met with George, who put all the paperwork together and allowed me to insure everything looked correct. After my new car had been detailed I was all ready to drive off when Michael explained that while detailing a small scratch was noticed on the front of the new car. If asked my to bring the car back later in the week and they would take care of the scratch free of charge. I brought the car back just 3 days later and an expert detailer removed the scratch and gave me advise on keep the car looking new. I received top level costumer service from beginning to end and could not be more happy with my experience at Malloy. Thanks again to Michael, Russell, and George for doing such a great job.

Warren Davis

May 27, 2015

I was looking to possibly move up from my 2012 to a 2015 Ford F-150 4 x 4 when I received the upgrade letter. The people worked very hard to get me the vehicle I wanted at the price I needed it to be for my budget.

Virginia Szmyt

May 25, 2015

The service on my 2013 C-Max hybrid is always excellent!

Andrew

May 24, 2015

My Edge was serviced promptly and all issues resolved as expected. Shuttle service was convenient and everyone was very feiendly. Thank you!

Edward Yost

May 22, 2015

Malloy's initial diagnosis for the periodic appearance of the oil sensor light seemed questionable. After further travel and consideration, we authorized replacement of a switch, SW-6889-6U5Z-9278-M. We'll see if this solves the problem.It was particularly helpful to have the benefit of George Boothe's years of shop experience as we worked toward a solution.A good move in bringing him out front to help your customers.Ned Yost

Regina Kerns

May 22, 2015

Kevin Daughtrey is a very personable young man. He is certainly an asset to you sales department.. He is a joy to work with. I'm so glad he is the sales person that handled my initial call. I purchased a used Chrysler 200 convertible that I found on the Internet.

F Nicholson

May 21, 2015

It was nice to get an appointment so quickly to have my oil changed.

Dale Kirby

May 19, 2015

FORD FEISTA,DID GREAT SERVICE,CHANGED OIL AND REGULAR SERVICE.KIND OF DISAPOINTED, FORD HAS ORDERDED A CLUTCH TO GO IN THE TRANSMITTION.ALITTLE DISACIDEFIED WITH THIS.SHOULD HAVEUPDATED IT BEFORE KNOW.2013

Royal Peters

May 19, 2015

Gene did a wonderful job of communicating prior to arrival and once there was able to work the exact deal we spoke about on the phone. In the upcoming 3 to 4 years we will be back in the market for a car to give my daughter and will definitely be back to see if Malloy Ford can earn our business again. I really hope at that time Gene is still there so we can continue this sort of relationship.

Bridgette Esterby

May 14, 2015

I bought a new Fusion from Malloy Ford in Charlottesville. My salesperson Gene Arlook was amazing! He is very friendly and showed me the exact car that I needed. He made the whole experience a blast. I had my old car serviced there, and will continue to do all of business with Malloy. The business Manager Sung-ho was friendly, not too pushy, and showed me everything I needed to know. There were no surprises or anything that I wasn't expecting, in fact they even found me an extra rebate that I didn't know about! The entire staff there are great. I love my new car and can't imagine going anywhere else. Thank you!

Evelyn Mater

May 14, 2015

Malloy has always been helpful in my coming in for afternoon service and being able to wait for the work to be done. Everyone is always pleasant and prompt with my service.

Sandra Briley

May 13, 2015

Staff is always very friendly and helpful. One of your managers always comes over to talk to us while we wait. We usually bring our dog, Scooter, and she is a dog lover. She is very knowledgeable about dogs and has given us some good advice on more than one occasion about different problems we have had with our dog while we are waiting. Very friendly and kind. She is also the one that got us our Ford racing hats when we got our truck. There is a very good chance that you will be seeing more of me and my wife and my dog at your dealership. Thank you for the excellent service and taking an interest in establishing a good relationship with your customers.

Albert Rogenski

May 12, 2015

Ford Expedition. We came in without an appointment and was able to get an oil change done quickly without delay. Loaner car took us to lunch and picked us up after. Vehicle was done when we got back. Great service. Fast.

JL

May 12, 2015

I purchased a 2015 Focus, the exact configuration was not available in the DC metro area so I ended up contacting Malloy Ford in Charlottesville, who had the car in stock. They were very easy to work with over email, making the negotiation phase very straightforward. We were able to quickly arrive at a mutually agreeable out the door price and I drove down from DC that afternoon to pick up the car. The car was already detailed and ready to go, I was out the door with my new car in under an hour, including processing my trade. All of the staff was genuinely friendly and not at all pushy to try and get me to buy any of the add-ons that dealers typically make you say no to five times. The two hour drive was more than worth it for the better deal and the exceptional service.

Joseph Tornello

May 12, 2015

Car purchased: 2015 Ford Escape Titanium.Service was excellent. Sales Associate Michael Rzeminski did an excellent job. We communicated through email, phone and in person, each time he did an outstanding and very professional job. Ford and Malloy should be proud of his work.

Lloyd Curry

May 12, 2015

Good experience as I had to drive 2 1/2 hours to the dealership to view & purchase the vehicle, 2 1/2 hour return trip home. Product as advertised. Keith the salesperson was friendly and efficient.One problem with the vehicle that will require a re-flash of the transmission per TSB 08-4-16. Your dealership is too far away for me to make the trip back to take advantage of the brief warranty conditions set for 30 days or 1000 miles, 50% shared cost. Thus I will bear the full cost of the repair. Wish that could have been carried to any Ford dealership. That would have allowed me to get it done locally under the warranty conditions.

William Cranford

May 11, 2015

The service rep was very cordial and the maintenance was done in a timely fashion.

Jay Sauls

May 8, 2015

The Staff was very helpful on that day.The young Lady that helped me was very knowledgeable of the service I requested

R Boswell

May 8, 2015

Great. Service very friendly staff very efficient. Short wait. .clean facility

Thomas Hayes

May 6, 2015

In terms of actual service to the car, everything was fine. But trying to communicate to schedule an appointment was a serious challenge. I started by calling the service dept. and ended up having the phone just ring and ring and ring...no one answered (this was at 3pm on a Monday). Next I tried scheduling via the website. I sent the email in and never recieved a response. So after three days, I called again and was transferred to someone in customer support. They were able to create an appointment for me, but within 10 minutes of hanging up, someone else called me. They claimed to be calling to schedule an appointment to which I said that had just been taken care of. This isn't the first instance of failure of communication either. Roughly sixth months ago, I tried the email way of scheduling an appointment and it took almost a full week to recieve a response. So I'm left wondering how I'm actually supposed to contact someone for setting up appointments.

Anita Young

May 5, 2015

Our Salesman was very helpfull and a pleasure to work with.

Gloria Kelly

May 5, 2015

I was in Charlottesville to pick up my daughter from UVA. Imagine my dismay when my car wouldn't start and I had to have it towed. Roadside assitance recommended your dealership. That was fortunate for my family as the service provided was top notch. My 2011 Ford Edge was serviced after the battery died due to the door sensor. Turn around time was amazingly fast. I had to leave my car in Charlottesville to travel back to the Hampton Roads area where I live. Due to the speedy notification of the problem and fast repair, I was able to return to Charlottesville to pick up my car and return home without it significantly impacting my schedule. Your staff was courteous and professional. I even appreciated that they drove my car around to me and I wasn't just handed my key and left to look for it in the side parking lot. That was the cherry on top! Thank you.

Natalie Beasley

May 5, 2015

We had body work done to our vehicle after an accident a couple of years ago. The area started to rust and we called Mallory because they guarantee their work. The staff was amazing and told us they would redo the work, no questions asked. I will definitely use Mallory for any further body work and also if I'm ever in the market for a new vehicle.

WG

May 5, 2015

Shernita Gibson was so helpful with our recent collision-- my car was hit by a Yukon at my kids' school dropoff. Every step of the way she was beyond helpful, kind, organized, and professional!

James Arnold

May 4, 2015

I needed a state inspection and they accommodated me right away. The front tire treads were very bad and they put on two new tires, all within an hour & 45 minutes. I think they did very well

Nadine Fields

May 4, 2015

I greatly enjoyed my car buying experience! Not to mention the sales man Kevin had my sister and I cracking up with his sense of humor and enthusiasm. I felt like I was given a great deal and have already spread the word about this dealership! Great job :)

John M.

May 3, 2015

Had a great experience working with Shannon while deciding which car to buy - he was patient about showing me a variety of cars and allowing me to test drive each one, answering any question I had but never being pushy. He was both honest and approachable. I couldn't devote much time to car shopping, so the process dragged out much longer than usual, but Shannon never once got irritated or made me feel like I was being a nuisance. Highly recommended.

Jonathan Haag

May 1, 2015

2012 Fusion, service was good, Seth did a great job.

L Puryear

May 1, 2015

I am always pleased with service received.at Malloy. The staff is friendly and provides me with adequate explanations of work done ..

Lorrie Schott

May 1, 2015

I drove nearly 5 hours from WV to purchase a 2008 Volvo convertible...and I love it! Our salesman, Kevin, was fantastic to deal with...very knowledgeable, friendly, patient. He made the experience of buying a car MUCH easier than I've ever had before. He didn't even flinch when I put the top down and it was only 50 degrees. Considering he didn't have a jacket, I thought that was very polite. :) Take good care of him! I would come back to this dealership (5 hours away) to purchase another car from Kevin if I'm in the market again.

Robert Andris

May 1, 2015

Team did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John Lindermuth

Apr 29, 2015

We are very happy with our 2014 Fusion. This is our first servicing and "The Works" was doneon time at a great price! Thank You!

Shawn Rosensteel

Apr 29, 2015

Buddy Daily has been great the whole time and helped me work through the process of ordering my truck. We are in the middle of fixing a huge mistake regarding zplan and xplan pins and I have no doubt he will help me get this straightened out. Overall the experience has been great and I would definitely come back to buy my next Ford vehicle. I have also used the service department several times and every time it has been a positive experience.

Angela Sawyer

Apr 28, 2015

Staff is always very friendly. I waited till the last minute when the oil change light came on and they were able to get my car in the same day a Friday before I went on a long trip over the weekend. Thank you.

Barbara Johnson

Apr 28, 2015

I am pleased with the quality and timeliness of the service.

Lloyd Barrett

Apr 28, 2015

Pleasant experience. Had the car we were looking for. Purchase was accomplished in a reasonable time.

Raul Hernandez

Apr 28, 2015

Michael was a great seller and i am very please with the finances that allowed me to get to a new car without even having down payment and having a negative equity.

Richard Daly

Apr 28, 2015

F350Jean Arlook&Megan Philbrick made the sale effortless and easy for my busy farming schedule.

Robert Mott

Apr 28, 2015

My wife and I travelled from northern Virginia to Malloy Ford to purchase our new Ford Mustang. Our sales rep, Kevin Daughtry, was knowledgable and very helpful throughout the entire process. The rest of the staff at Malloy also helped to make our experience as quick and pleasant as possible.

Blaine Broadfoot

Apr 24, 2015

Very helpful...the only thing was they didnt completely dry the Inside of my truck out

Terri Ball-gropp

Apr 24, 2015

As usual, a very friendly and professional service experience on my Ford Ranger!!!

Sarah Mawyer

Apr 23, 2015

Wonderful experience. Awesome staff help from multiple people. My new Ford is amazing. I never want to stop driving now!

Carol Goodpasture

Apr 21, 2015

The staff are very helpful. I bought the Taurus from my parents' estate.

Dottie Washington

Apr 21, 2015

everyone was really nice and professional, great service experience. really like the service team.

Wanda Fields

Apr 21, 2015

It was for a recall still waiting on the parts to come in-- called my husbands cell not mine to let me know it was finished

Nennen

Dec 3, 2014

My wife took car in for oil change. They changed the oil 2 weeks later oil filter came loose. The car was knocking so I changed the oil making sure to tighten the oil filter enough so it wouldn't fall off. We called them it was late so I couldn't take car to them at that time. We called them they said they would call back they never called back. It's my fault should have taken it out there and made them look at it. We called more same results, none. I own 2 businesses in cville too. I wish I could take no responsibility for my products or work. They could have said they were sorry, or met me halfway however they chose to just deny they had anything to do with it. We have bought 5 cars from that building so they will loose money no mater how they handled the situation. They did say they would make there employees call peaple back something I feel they should have been doing all along. We drove to culpeper to buy our last car I hope everybody else drives 200 miles to buy a car rather than walk across the street to Malloy ford.

Roblewis

Oct 2, 2014

I brought my 2008 Expedition in for a state inspection and oil change. I bought it 2 years ago from Battlefield Ford in Charlottesville with 50,000 miles on it. It now has 100,000 on it and haven't had any problems with it what so ever. The service advisor Joe suggested I change the plugs and filters and flush the fuel induction system. The spark plugs replacement was a three hour job. I thought that was high so I went online to find out. Not only was the price quote very reasonable, it was less than other prices people were paying for the same service. Plus I got a 10% discount on parts and labor. I absolutely love my Expedition and would recommend Malloy Ford to everyone. The service advisor Josette's customer service is fantastic. Everyone I met was cheerful and upbeat. A great team approach to sales and service. Thank you Malloy Ford. Sincerely, Rob Lewis. Bybee, Virginia

Gary1986

Jul 7, 2014

If you buy a used car from Malloy, no matter what they say or who says it, expect nothing after the sale.Purchased a car from Malloy Ford in Charlottesville on 7/1/14. That night the car wouldnt start, the used car manager came out with the salesman with a jump box and jumped the car off. I was apprehensive but I thought it was just because it had sat and our test drive wasnt long enough to charge it. They told me that if I had a problem Malloy would take care of it. I pointed out that I lived 2 hours away. They said just take it to my local Ford dealer and call them. On the night of 7/2/14 after pressing and holding the eject button, per the manual to get the CD player to work, the car wouldnt start. On the morning of 7/3/14 I jumped the car and took it to my local dealer and called Malloy. Crickets. Called the salesmans cell phone. He called me back and let me know that he wasnt working but that he would call Malloy and have someone call me. Crickets. I called again and the service department answered. I told him my story and was told he could get to me maybe the following week and nothing he could do right then. He took my name and number and said he would pass it along. Crickets. I then sent an email to both the salesman and the used car manager pointing out the battery and that the CD player doesnt function. Crickets. So Malloy Ford is no different than the shadiest used car dealer you can imagine. I did buy a used car, I did sign the as is form, I did not know that the battery was bad nor did I know that the CD player portion of the Navigation system was not only inoperable but would kill the battery in a matter of minutes. My mistake not checking and my mistake for believing a used car dealer would honor their handshake. I used an OBDII scanner to check the system. Should have used a capacitance tester for the battery, didnt have one with me. I also should have had them demonstrate that the CD performed all the functions (everything else worked, it thinks its loaded). I try to learn from my mistakes, and hope that those who read this will also learn from my mistake.What was the fix? This car is for my wife, she is a traveling cardiac nurse. The car has to work, not maybe work, has to work. The battery $120, OE navigation system from EBAY $700, learning about Malloy Ford $ priceless.

Naples2008

Jun 30, 2014

Purchase 2005 Mustang from another Ford dealer. Brought it to Malloy Ford to have it inspected. They recommended $1,800 worth of repairs insinuating the vehicle may have a safety issue. Had the repairs performed but when asked later, a Malloy Ford representative denied the original comment. Were the $1,800 in repairs really necessary?

Karlee90

Mar 13, 2014

The reason why I have rated this dealership so poorly is because the managers are liars! I came to look at a used ford that I was in love with. They were not willingly to move on the price of the vehicle at all and when they gave me my quote on my trade is was $2500 less than NADA rough trade in which, my car was most definately not rough. They wouldn't work with me on giving me a fair trade in price and Trevor the Manager explained to me that he would be able to only sell my car for 800 more than the trade in quote. I loved the truck and came back and looked at it twice just to make sure and ended up going through with the deal. A few days later I was curious as to what they had listed my car for that I had just traded in. They had listed it for over $5000 more than what he told me he would give me. The sales person that I worked with was fine. The managers are horrible. Don't go to this dealership for a used car. They will trick, lie, and give you a horrible deal for your car. They should be ashamed. How can you run a business that way. I would never send anyone that I knew to this dealership nor anyone that I didn't know. Take it from me and do not go here.

mfreeman21

Jun 17, 2013

I was looking for a new escape for my growing family, and decided to stop here since I've heard good things from friends. I hate spending all day in a dealership (with the sales staff pushing for the more expensive vehicles), but that's not at all what happened here. They knew what I wanted and Fred Nelson made it happen in a timely manner. I'm more than happy with their customer service and way they operate there. No complaints.

ydp3

Mar 29, 2013

My significant other bought a 2013 focus ST a couple months ago and the sales person (herman) was very knowlegable about the vehicle. They were all very patient with us deciding on vehicles and introduced us to the ST. we went for the mustang but after driving the ST....nothing compared. :) Salesman, sales manager, finance manager, everyone was very friendly and very helpful.I went back last week and purchased a 2013 ST also and I got a good trade in price for my vehicle (which was actually the same price quoted at carmax to sell to them straight out). My car was at a different location and they had it here and ready the SAME DAY i called and told them i wanted that vehicle!!! Ready and willing to go when i got there, paperwork done, car cleaned....everything!!the total experiences were exceptional. They are willing to go that extra mile to make the customer happy and provide remarkable customer service!!!

meyelton

Mar 1, 2013

In September of 2012, my father-in-law purchased a used van from Battlefield Ford in Charlottesville. In February of this year,his wife passed away and he no longer needed the van. He went to the dealership to get an idea of the van's worth so he could sell and/or trade it. Dealership stated than van was worth $3300 even though he had paid $10,000 for it 5 months and 200 miles earlier and the van was in the exact same condition it was when he bought it. When I confronted the general manager, his excuse was that they had too much money in the van which was his rationale for charging $10,000. Bottom line, the dealership saw an 83 year senior citizen living on social security and took him to the cleaners.

dapperdan95

Feb 21, 2013

I took my vehicle in to Battlefield Ford's auto body for repair work on my 2013 Ford Mustang. I also asked that the service center take a look at a mechanical problem I was having with the passenger seat. The staff was very friendly and helpful. The auto body (and service center) finished the repairs in a shorter time frame than I had originally been given, and the work was excellent. I can't speak to the competitiveness of the pricing b/c all but my deductible was covered by my insurance, but everything else about my experience with Battlefield was great. I would definitely go back, and I would recommend their auto body to others.

Brouse6759

Jan 22, 2013

Fast easy process and knowledgeable staff. Showed me every step of what was going on from trade evaluation to monthly payment and explained how to use the car very thoroughly after we signed paperwork. Couldn't have been any easier and I'm very happy so far!

hongkongfu

Jan 22, 2013

I originally came in for service on my car. I ended up leaving with a new one . I really enjoyed my visit at Battlefield Ford.

GinaMontminy

Jan 2, 2013

I would not recommend this dealership for their customer service. My son came to Charlottesville Virginia to buy a car for me. He lives 100 miles away. Geoffrey was our salesperson. We bought a simple model Fiesta 2013. When Geoffrey was typing up the papers he said, "The only thing extra you are paying for is an automatic." I asked immediately, "Does that include cruse control?" This was an option that meant enough to me to write this review. His reply "Cruse control is pretty much standard on all cars." My mistake was not pinning him to a yes or no answer. I waited two weeks for the car to be delivered. When I went to pick it up, I sat in the new car to see what it looked like. I couldn't find the cruse control. When I went inside the dealership I asked, "Does the car have cruse control?" He didn't answer and went to my SAAB to take off the tags. He couldn't get them off and came in 3 times for different screw drivers. I asked again each time, "Does the car have cruse control?" Finally on the third time he looked inside the car and looked at me from outside the dealership and shook his head no. He never addressed this issue again. When I asked how much does cruse control cost he told me about $400. The same as it would have when I bought the car. I went home and called Paula, their customer representative who didn't call me. I called back 3 days later and got Paula. I told her my story and never heard from her again. Finally I called Ford in Michigan and then a manager called me. He ignored me and then called my son who knew nothing about this. The car was mine and I don't have to check in with my son. The final insult was registering the car in Arlington Virginia with has caused us a new problem with insurance, property taxes, and inspection. My son did call on this and they told him it was not their problem. The sad thing is I would have gone half on the cruse control but nothing was offered.Beware if your choose Battlefield Ford.

kim.mcelroy.50

Dec 12, 2012

I will NEVER patronize the Charlottesville Battlefield Ford Dealer again for work on my Ford F150. I brought it in because my turn signal stopped working and every time I replaced the fuse it would immediately burn out. So they were to check the electrical wiring and call me with an estimate. Instead they kept the truck for three days and kept calling to say the wiriing was a mess and they would let me know. Finally they called me to let me know they had already "fixed it" and it would $438 !I never would have imagined it would be so much and they never even called me with an estimate. I think I was royally ripped off. Never again.

euscbi

Jul 24, 2012

Our 2007 Lnncoln MKX needed a new water pump. (very expensive repair on this car) $1700.00 .I know alot about cars and do most all work myself on our vehicles (they must have not thought of this since my wife took the car in to have it repaired).They called us with the estimate in the afternoon with a long list of parts and repairs (most which was bull crap).Here is a list:power steering fluid needs to be flushed and changed because it is dark looking ($180)wiper blades need to be replaced they are streaking ($?) (I just replaced them with the same ones i use on all are vehicles and they last about 2 to 3 years)Lower transmision mount broken ($360) (I have not checked this out yet, did i mention my wifes brother is a lincoln mechanic at another dealership about 120 miles away from here?)(he just checked the car out in February and did not see this)New accesory belt because it was saturated with coolant. ($49) (ok there are several things that are wrong with this. i had just put this belt on and it had less than 500 revolutions on it when we sent this in, and my wife specifically told them it had just been put on.)there are several more things they tried to charge for that were not a problem or needed to be done. Now it comes the time for us to pick up the car.The dealer ship tells me there is a short and it is blowing the fuse for the pcm.(This will cost $69 diagnostic $89 an hour to find the short.) (I explained to the dealership that the only problem with this vehicle when we brought the car in was it needed a water pump and no fuses were blown or blowing. ) ( I asked how long it would take to find the problem and they did not know so they could have spent how ever much time or wrote up whatever they wanted to for the labor charge, so i gave them 1 hour to find it then i wanted the car back).they did not find the problem so i took the car back. I checked the car out at home and within 10 minutes with just a multimeter and no schematic I found the main conector on the fire wall had a ground pin bent over and shoting out the power control module (this was caused by the mechanic when he replaced the water pump. I took the car back with pictures per the service managers request.The fuse was no longer blowing but now there were real issues. they did finally clear the faults but would not credit any of the money we spent for them to troubleshoot the problems that they installed.When we got the car back the first time the leather seats, steering wheel, interior , hood quater panels, bumber, etc..... were covered in grease (not a great look for a cream colored car). Also i can't prove it was them but a misteriuos dent above rear tire.

el zippo

Jun 1, 2012

Went for an oil change. The service department told me I need brake and suspension work done. Though I'd try another dealer for new brakes. The other dealer told me I didn't need ANY brake or suspension work done. Not happy with Battlefield? You bet. I will never take my vehicle to them for service or buy anything from them. I'll drive to Richmond 1st.

battlefield sucks

Feb 16, 2012

I brought my vehicle to Battlefield to have a puncture fixed. The first time, the patch failed, the second time, a bigger patch was installed. Then the tire went flat once again. On my third visit, I was told, mysteriously, that the pressure sensor valve on the tire was broken and needed to be replaced. After now spending over $300 to fix my tire, I assumed that it would be fixed finally. Well, I was wrong, the next day, I returned to the service department because my Tire Pressure Monitoring System light was on. This meant that my system was not functioning properly anymore. I was told by service that "oops, we didn't recalibrate it properly." Now this morning, the TPMS is on again. I have wasted about 4 hours of my time, dropping off the car and picking it up. I have never experienced anything like this before. NEVER use these people to do anything to your vehicle, they will break it and charge you to fix it over and over again!!

MikeyV89

Oct 28, 2011

I took my Explorer in because I could not get it started, and I had been throwing parts at it like an idiot to fix it. It finally randomly started up one morning and I was able to get it to Battlefield Ford at around 7:30AM and I thought it would take them until the next day to look at it. Instead at 2:00PM that day I got a call from them and they found my problem, it had a corroded ground strap going to my transmission which was shorting out the whole car and than on top of it they replaced my positive and negative cables to my battery, just to be on the safe side, all for under $90 with the diagnois fee which I knew about. I got it back around 4:00PM that day and has ran ever since. I will take my truck there from now on, I even convinced my dad to bring back his Mustang to have them work on it.I have heard bad things about Battlefield Ford in the past...but they must have done a complete turn around, because they are reasonible and fast.

Chamwife

Sep 22, 2011

I had been looking at a Ford F-250 truck on the lot the entire weekend and was truly digging the sales price (a huge neon green tag in the windshield which was visible from inside the dealership offices). I decided I would go take a look after the weekend was over and give it a test ride. Mind you, I was going to be trading in a 2005 Corvette in superb condition, no mechanical problems at all. I drove it and liked it, enough to play the numbers game. My husband came to the dealership to give it his ok. James took his sweet time working with another customer (she bought a car, she deserved the service). However, he should have given me to someone else so as not to waste hours out of my life while he took care of other business. We finally (after 3 hours) sit down to work numbers. The sales price (on that huge neon green tag) was $45,869. I was happy to pay the advertised amount! Nope...the number they gave me was $60,000. WHAT?!?! How can you list a vehicle for a sale price, then turn around say "it's not right...that tag wasn't supposed to be in that truck." Yet, from where we were sitting, I could still clearly see the tag, back in the windshield, that wasn't supposed to be in that truck. It's called "bait and switch", and after I did some checking (even spoke with two former sales people from Battlefield Ford), it turns out this is a classic sales tactic at this dealership. It's also against the law because it's fraud. And on top of it all, they offered me BELOW FAIR BLACK BOOK value on my clean, no mechanical issues Corvette. These guys will do whatever it takes to screw you...and hard. Avoid this place like the plague. If you want to save some money and get a better deal, go anywhere else!!

Cheated

Nov 9, 2004

I had service done here. They did some things that were not necessary and were told not to do (destroying the fittings to my power steering fluid pump and replacing it with a reman.) and their sloppy work cost me additional repairs elsewhere. (Such as draining off coolant and not replacing it so I drove off the lot without sufficient levels.) During follow up visits to address some of the problems they had caused but would not admit to or address, the service manager tried to convince me to get a $4,000. engine overhaul without having performed any tests. This because they had failed to replace a $3.00 grommet under pcv valve during the tune-up portion of this service. Twice they told me that they checked the seating of the valve and if there wass no problem there, I needed a new engine. I question their integrity and their ability. Belatedly, I have learned from several people that they suffered similar (in some cases, the exact same) experiences. Steer clear.

vitality08

Jun 22, 2004

This place is a rip off. I'm currently in Iraq and my mother is taking care of my car. The car broke down. The tow truck driver told her it looked like the timing belt so when she called Bradey Bushy to inquire the price, they told her it couldn't possibly be the timing belt at 66,000 miles. So when they finally looked at it, they ate their words because they said it was the timing belt. Well, another place in Charlottesville had a better deal on fixing timing belts so she towed it there. The other place said, the cam is locked. How could Ford miss this? They misdiagnosed my car and charged $30 to do it. So now my mother is talking to BBF and Ford coperation. They tell us they will offer financial assistance to fix the car because there are so few miles on it. They were going to pay a total of 66% of the repair cost. Now I'm happy and glad I bought a Ford. We take it back to Ford and now they say the whole engine is bad because of sludge due to inconsitant oil changes. We provide PROOF of all my oil changes and they still say "well, we still aren't paying". I take my car to a Ford dealer for all checks and services and they say it's still my fault. If they are such experts on ford vehicles how come they never saw the sludge before the engine went bad? All I know is, I will never use BBF nor will I ever buy another Ford card.

MadDawg

Dec 11, 2003

I have dealt with these people for 20 years. Over the years the nicest people in the world have delivered increasingly unreliable -- to the pointof dangerous -- service. It is COMMON to have to go back three of four times for the same problem.<br><br>And recently when you call service you can be put on hold for 10-20 minutes -- and then you get to hear the phone being hung up. this happened to me twice during one service experience.<br><br>I won't be going back and I would caution anyone against trying to work with them. They'll be just as sweet and nice --- but your vehicle won't be fixed.